| {"question":"I didn't get the link sent to my email","answer":"I apologize for the inconvenience. If you haven't received the link sent to your email, please try the following steps:\nCheck your spam or junk folder: Sometimes, the email may end up in your spam or junk folder. Please check those folders to see if the email is there.\nDouble-check your email address: Make sure that you have entered the correct email address during the verification process.\nWait for a few minutes: Sometimes, there might be a slight delay in receiving the email. Please wait for a few minutes and check again.\n\nContact support: If you have tried the above steps and still haven't received the email, please tap the \"contact us\" link in the Neu app or send an email to support@neumoney.app. You can also call us at 1-844-NEU-DIAL (1-844-638-3425) during Mon-Fri, 10am-7pm EST. Our support team will assist you further in resolving the issue.\nI apologize for any inconvenience caused, and we appreciate your patience."} | |
| {"question":"I can't get the 6 digit code sent to my phone","answer":"I apologize for the inconvenience. If you're not receiving the 6-digit verification code on your phone, please try the following steps:\n\nCheck your phone's signal strength: Ensure that you have a strong cellular network or a stable Wifi connection.\nVerify your phone number: Double-check that you have entered the correct phone number during the verification process.\nWait for a few minutes: Sometimes, there might be a slight delay in receiving the verification code. Please wait for a few minutes and check again.\nCheck your spam or junk folder: Occasionally, the verification code email may end up in your spam or junk folder. Please check those folders as well.\nContact support: If you have tried the above steps and still haven't received the verification code, please tap the \"contact us\" link in the Neu app or send an email to support@neumoney.app. You can also call us at 1-844-NEU-DIAL (1-844-638-3425) during Mon-Fri, 10am-7pm EST. Our support team will assist you further in resolving the issue.\nI apologize for any inconvenience caused, and we appreciate your patience."} | |
| {"question":"I'm having trouble verifying my phone number","answer":"I'm sorry to hear that you're having trouble verifying your phone number. Here are a few steps you can take to resolve the issue:\nMake sure you have entered the correct phone number. Double-check for any typos or.\nCheck your internet connection. A stable internet connection is necessary for the verification process.\nRestart your phone and try again. Sometimes a simple restart can resolve temporary issues.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"My card was stolen","answer":"I'm sorry to hear that your Neu card was stolen. It's important to take immediate action to protect your account and prevent any unauthorized use. Here's what you should do:\n\nReport your card as stolen: Contact Neu support as soon as possible to report the theft of your card. You can tap the \"contact us\" link in the Neu app, email support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-3425) during Mon-Fri, 10am-7pm EST. Inform them about the theft and provide them with all the relevant details.\n\nFreeze or block your card: Ask Neu support to freeze or block your card to prevent any further unauthorized transactions. They will assist you in taking the appropriate measures to secure your account.\n\nFile a police report: It's important to file a police report about the theft of your card. Contact your local law enforcement agency and provide them with all the necessary information. This will help in documenting the incident and may be required for any further investigation.\n\nMonitor your account: Keep a close eye on your account activity and transactions. If you notice any suspicious or unauthorized transactions, report them to Neu support immediately.\n\nRequest a replacement card: Neu support will guide you through the process of replacing your stolen card. They will ensure that your account remains secure and help you get a new card as quickly as possible.\n\nIt's important to act quickly in these situations to minimize any potential damage. Neu support will provide you with further guidance and assistance in resolving this issue and protecting your account."} | |
| {"question":"I lost my card","answer":"I'm sorry to hear that you lost your Neu card. It's important to take immediate action to protect your account and prevent any unauthorized use. Here's what you should do:\nReport your card as lost: Open the Neu app on your mobile device and navigate to the card section. Tap on the menu button at the bottom of the app and select \"Replace Card.\" Follow the questions to report your card as lost.\n\nChoose the reason for replacement: When questioned, select the reason for replacing your card as \"Lost\" or \"Stolen.\"\n\nConfirm the replacement: Review the information provided and tap on the \"Confirm\" button to proceed with the replacement process.\n\nContact Neu support: To ensure that your lost card is properly reported and to address any concerns or questions you may have, it's recommended to contact Neu support. You can tap the \"contact us\" link in the Neu app, email support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-3425) during Mon-Fri, 10am-7pm EST.\n\nMonitor your account: Keep a close eye on your account activity and transactions. If you notice any unauthorized transactions, report them to Neu support immediately.\n\nNeu support will guide you through the process of replacing your lost card and provide you with further assistance. They will ensure that your account remains secure and help you get a new card as quickly as possible."} | |
| {"question":"My card was declined","answer":"I'm sorry to hear that your Neu credit card was declined. Here are some steps you can take to troubleshoot the issue:\n\nCheck your available credit. If you've reached your credit limit, your card may be declined. To view your available credit, tap on the \"Card\" button at the bottom of the app and check the available credit amount.\n\nCheck for any holds or pending transactions. Sometimes, a merchant may place a hold on your card for a larger amount than the actual purchase, which can temporarily reduce your available credit. You can check for any holds or pending transactions by tapping on the \"Card\" button at the bottom of the app and selecting \"Transactions\".\n\nCheck for any card damage. If your card is damaged or worn, it may not work properly.\n\nIt's important to act quickly if your card is declined, as it could be a sign of an error or fraudulent activity. We take all reports of fraudulent activity seriously and will work with you to resolve the issue as quickly as possible.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"My card isn't working","answer":"I'm sorry to hear that your Neu credit card isn't working. Here are some steps you can take to troubleshoot the issue:\n\nMake sure your card is activated. If you received your card in the mail, you'll need to activate it before you can use it. You can activate your card in the Neu app by tapping on the \"Card\" button at the bottom of the app and following the instructions.\n\nCheck your available credit. If you've reached your credit limit, your card may be declined. To view your available credit, tap on the \"Card\" button at the bottom of the app and check the available credit amount.\n\nCheck for any holds or pending transactions. Sometimes, a merchant may place a hold on your card for a larger amount than the actual purchase, which can temporarily reduce your available credit. You can check for any holds or pending transactions by tapping on the \"Card\" button at the bottom of the app and selecting \"Transactions\".\n\nCheck for any card damage. If your card is damaged or worn, it may not work properly.\n\nIf none of these steps resolve the issue, please contact Neu support immediately. Tap on the \"Contact Us\" link in the Neu app, send us an email at support@neumoney.app, or call us 1-844-NEU-DIAL (1-844-638-3425), between Mon-Fri 10am-7pm EST."} | |
| {"question":"I was charged twice for something I bought on Amazon","answer":"If you were charged twice for a purchase you made on Amazon using your Neu credit card, please follow these steps:\n\nContact Amazon customer service to see if they can resolve the issue. Sometimes, a charge may appear on your statement with a different name or description than you expect, so it's worth checking with Amazon first.\nIf Amazon is unable to resolve the issue, please contact Neu support immediately. Tap on the \"Contact Us\" link in the Neu app, send us an email at support@neumoney.app, or call us at 1-844-NEU-DIAL (1-844-638-3425), between Mon-Fri 10am-7pm EST.\nWe'll ask you for some details about the charge and work with you to investigate and resolve the issue.\nIt's important to act quickly if you see a duplicate charge, as it could be a sign of an error or fraudulent activity. We take all reports of fraudulent activity seriously and will work with you to resolve the issue as quickly as possible."} | |
| {"question":"I see a charge I didn't make","answer":"If you see a charge on your Neu credit card statement that you didn't make, please follow these steps:\n\nContact the merchant to see if they can resolve the issue. Sometimes, a charge may appear on your statement with a different name or description than you expect, so it's worth checking with the merchant first.\nIf the merchant is unable to resolve the issue, please contact Neu support immediately. Tap on the \"Contact Us\" link in the Neu app, send us an email at support@neumoney.app, or call us at 1-844-NEU-DIAL (1-844-638-3425), between Mon-Fri 10am-7pm EST.\nWe'll ask you for some details about the charge and work with you to investigate and resolve the issue.\nIt's important to act quickly if you see a charge you didn't make, as it could be a sign of fraud or unauthorized use of your card. We take all reports of fraudulent activity seriously and will work with you to resolve the issue as quickly as possible."} | |
| {"question":"There is an error on my statement","answer":"If you notice an error on your Neu credit card statement, don\u2019t worry, we can help you investigate and resolve the issue. Here's what you can do:\n\nTap on the \"Contact Us\" link in the Neu app, send us an email at support@neumoney.app, or call us at 1-844-NEU-DIAL (1-844-638-3425), between Mon-Fri 10am-7pm EST.\nLet us know about the error you found on your statement.\nWe'll ask you for some details and we'll get to the bottom of this.\nWe take all billing and transactions seriously and will work with you to resolve the issue as quickly as possible."} | |
| {"question":"What happens if I'm not approved?","answer":"If you're not approved for a Neu card, you'll receive a message notifying you of your status. If you're not approved, you can reapply after waiting for 30 days from the date your application was declined. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I apply for neu?","answer":"To apply for a Neu card, follow these steps:\n\nDownload the Neu app from the App Store or Google Play Store.\nOpen the app and tap \"Get Started.\"\nFollow the questions to create an account and provide your personal information, including your full legal name, date of birth, U.S. residential address, Social Security Number or Individual Tax ID Number (ITIN), and one form of U.S. government-issued ID (driver's license or passport).\nIf you're a non-citizen or permanent resident, you'll also need to provide an unexpired U.S. visa and an unexpired foreign passport. \n\nIf you don't have a Social Security Number or Individual Tax Identification Number (ITIN) you can still apply for a Neu card but you must provide an unexpired U.S. Visa and an unexpired foreign passport. \n\n\nAfter you've completed the application process, you'll receive a message notifying you of your status. If you're approved, you'll be able to start using your Neu card right away.\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Can I apply if I have a student visa?","answer":"Yes, if you have a student visa, you can apply for a Neu card. When you apply, you'll need to provide an unexpired U.S. visa and an unexpired foreign passport. Accepted U.S. visa types include F, M, J, H, or L-Status, and Type 1, 2, or 4 visas authorized by the U.S."} | |
| {"question":"What id documents do I need to provide?","answer":"To apply for a Neu card, you need to provide one form of U.S. government-issued ID, such as a driver's license or passport. If you're a non-citizen or permanent resident, you must provide an unexpired U.S. visa and an unexpired foreign passport."} | |
| {"question":"What personal information do I need to provide when I apply?","answer":"When you apply for a Neu card, you need to provide the following personal information:\n\nYour full legal name\n\nDate of birth\n\nU.S. residential address (no P.O. boxes)\n\nSocial Security Number or Individual Tax ID Number (ITIN)\n\nOne form of U.S. government-issued ID (driver's license or passport)\n\nIf you're a non-citizen or permanent resident, you must provide an unexpired U.S. visa and an unexpired foreign passport.\n\nIf you don't have a Social Security Number or Individual Tax Identification Number (ITIN) you can still apply for a Neu card but you must provide an unexpired U.S. Visa and an unexpired foreign passport. "} | |
| {"question":"What are the eligibility requirements for Neu?","answer":"To be eligible for a Neu card, you must meet the following requirements:\n\nReside in the U.S.\n\nBe at least 18 years old\n\nHave your own phone (you need this to download and use the Neu app)\n\nProvide your full legal name, date of birth, U.S. residential address (no P.O. boxes), Social Security Number or Individual Tax ID Number (ITIN), and one form of U.S. government-issued ID (driver's license or passport)\n\nIf you don't have a Social Security Number or Individual Tax Identification Number (ITIN) you can still apply for a Neu card but you must provide an unexpired U.S. Visa and an unexpired foreign passport. \n\nIf you're a non-citizen or permanent resident, you must provide an unexpired U.S. visa and an unexpired foreign passport. Accepted U.S. visa types include F, M, J, H, or L-Status, and Type 1, 2, or 4 visas authorized by the U.S."} | |
| {"question":"Where can I see my credit score?","answer":"You can see your credit score in the NeuMoney app. To view your credit score details:\n\nOn the home screen, tap on credit score at the top of the app\nYour credit score will be displayed along with other important factors that impact your score\nThat's it! \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Can I change my payment due date?","answer":"Sorry, currently you can't change your payment due dates.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I get a copy of my monthly statement?","answer":"To get a copy of your monthly statement in the NeuMoney app, follow these steps:\n\nOpen the Neu app and tap on the \"Card\" button at the bottom of the screen.\nTap on \"Statements\".\nSelect the month you'd like to view.\nYour statement details will be displayed.\nTap on \"Download Statement\" to download your statement in PDF format.\nThat's it! Your statement will be downloaded to your device and you can view it at any time\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Where can I find my monthly statement?","answer":"To view your monthly statements in the NeuMoney app, follow these steps:\n\nOpen the Neu app and tap on the \"Card\" button at the bottom of the screen.\nTap on \"Statements\".\nSelect the month you'd like to view.\nYour statement details will be displayed.\nYou can also tap on \"Download Statement\" to download your statement in PDF format.\nThat's it! \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I link my bank?","answer":"To link an external bank account to your NeuMoney app, follow these steps:\n\nOpen the Neu app and tap on the \"Card\" button at the bottom of the screen.\nTap on \"Payments\".\nTap on \"Payment Bank\".\nTap on \"Add Bank\".\nFollow the instructions to securely link your external bank account.\nThat's it! Once your bank account is linked, you can make payments using your linked bank account whenever you want.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How will I know when I need to make my payment?","answer":"You can view your payment due date and minimum payment amount by following these steps:\n\nOpen the Neu app and tap on the \"Card\" button at the bottom of the screen.\nTap on \"Summary\".\nYour monthly payment due date and minimum payment amount will be displayed.\nYou can also set up Autopay to ensure that your monthly payment is automatically withdrawn from your account on the due date. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"When is my payment due?","answer":"To view your payment due date, follow these steps:\n\nOpen the Neu app and tap on the \"Card\" button at the bottom of the screen.\nTap on \"Summary\".\nYour monthly payment due date will be displayed.\nRemember, you can always make payments whenever you want, as long as it\u2019s before or on your due date. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I make a payment?","answer":"To make a payment on your Neu credit card, follow these steps:\n\nOpen the Neu app and tap on the \"Card\" button at the bottom of the screen.\nTap on \"Payments\".\nSelect either \"Autopay\" or \"One-Time Payment\" and confirm your payment details.\nIf you choose \"One-Time Payment\", you'll need to enter the amount you want to pay and the date you want to make the payment.\nIf you choose \"Autopay\", you'll need to select a fixed amount and recurring date so that your monthly payment is automatically withdrawn from your account.\nThat's it! You're all set. You can make payments using your linked bank account whenever you want, as long as it\u2019s on or before your due date.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How much is my payment?","answer":"To view your payment amount, follow these steps:\n\nOpen the Neu app and tap on the \"Card\" button at the bottom of the screen.\nTap on \"Summary\".\nYou'll see your minimum monthly payment amount along with other important details such as your monthly payment due date.\nKeep in mind that your payment amount may vary depending on your balance and other factors. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I make a payment?","answer":"To make a payment on your Neu credit card, follow these steps:\n\nOpen the Neu app and tap on the \"Card\" button at the bottom of the screen.\nTap on \"Payments\".\nSelect either \"Autopay\" or \"One-Time Payment\" and confirm your payment details.\nIf you choose \"One-Time Payment\", you'll need to enter the amount you want to pay and the date you want to make the payment.\nIf you choose \"Autopay\", you'll need to select a fixed amount and recurring date so that your monthly payment is automatically withdrawn from your account.\nThat's it! You're all set. You can make payments using your linked bank account whenever you want, as long as it\u2019s on or before your due date.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"There is a charge I didn't make on my account","answer":"I'm sorry to hear that you've noticed a charge on your account that you didn't make. We understand how concerning this can be, but don't worry, we're here to help you resolve this issue.\n\nHere's what you can do:\n\nContact the merchant: Sometimes, a charge on your account may be a mistake or a misunderstanding. Before contacting Neu support, it's a good idea to reach out to the merchant directly to see if they can resolve the issue.\n\nDispute the charge: If you're unable to resolve the issue with the merchant, you can dispute the charge with Neu. To do this, tap the \"contact us\" link in the Neu app, send us an email at support@neumoney.app, or call us at 1-844-NEU-DIAL (1-844-638-3425), Mon-Fri, 10am-7pm EST. We'll ask you for some details about the charge and investigate the issue on your behalf.\n\nMonitor your account: It's a good idea to keep an eye on your account activity to make sure there are no other unauthorized charges. If you notice any other suspicious activity, please contact Neu support right away.\n\nWe take all reports of unauthorized charges very seriously and will work with you to resolve the issue as quickly as possible."} | |
| {"question":"Is there an annual fee?","answer":"No, Neu does not charge any annual fees. We only charge a monthly subscription fee, which varies depending on the credit limit option you choose.\n\nIf you choose the Build plan, you pay $4 a month for a fixed $200 credit limit. If you choose the Build + Expand plan, you pay $7 a month for a credit limit that ranges from $350 - $1,000.\n\nThat's it! No hidden fees, no interest rates, and no annual fees."} | |
| {"question":"What happens if I miss a payment?","answer":"Neu does not charge late fees or penalty fees for missed payments. However, missing a payment can have a negative impact on your credit score.\n\nIf you miss a payment, Neu will report the missed payment to the credit bureaus, which can lower your credit score. It's important to make your payments on time to avoid any negative impact on your credit score.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"What do I have to do to get a card?","answer":"To get a Neu card, you need to meet the following eligibility requirements and provide the following application information:\n\nEligibility requirements:\n\nReside in the U.S.\nAt least 18 years old\nHave your own phone (you need this to download and use the Neu app)\nApplication information:\n\nYour full legal name\nDate of birth\nU.S residential address (sorry, no P.O boxes)\nSocial Security Number, or Individual Tax ID Number (ITIN)\nOne form of a U.S. government-issued ID (driver\u2019s license or passport)\nIf you're a non-citizen \/ permanent resident, you must provide an unexpired U.S. Visa and an unexpired foreign passport.\n\nIf you don't have a Social Security Number or Individual Tax Identification Number (ITIN) you can still apply for a Neu card but you must provide an unexpired U.S. Visa and an unexpired foreign passport. \n\nAccepted U.S. Visa types:\n\nF, M, J, H or L-Status\nType 1, 2 or 4 visas authorized by the U.S.\nTo apply for a Neu card, you need to download the Neu app on your phone, sign up for an account, and complete the application process. Once you're approved, you'll receive your Neu card in the mail."} | |
| {"question":"Do you charge late fees?","answer":"No, Neu does not charge late fees. Neu is focused on helping you build your credit score and achieve your financial goals, and we believe that late fees can be a burden on our customers.\n\nHowever, it's important to make your payments on time to avoid any negative impact on your credit score. If you miss a payment, it may be reported to the credit bureaus and could negatively affect your credit score.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"What if I don't have a social security number?","answer":"If you don't have a Social Security Number (SSN) or an ITIN (Individual Taxpayer Identification Number), you can still apply for a Neu card. Please note that you must still provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type 1, 2, or 4 visas authorized by the U.S.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I don't have an SSN","answer":"If you don't have a Social Security Number (SSN) or an ITIN (Individual Taxpayer Identification Number), you can still apply for a Neu card. Please note that you must still provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type 1, 2, or 4 visas authorized by the U.S.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I don't have an ITIN","answer":"If you don't have a Social Security Number (SSN) or an ITIN (Individual Taxpayer Identification Number), you can still apply for a Neu card. Please note that you must still provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type 1, 2, or 4 visas authorized by the U.S.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Do I have to have a social security number or ITIN to apply","answer":"If you don't have a Social Security Number (SSN) or an ITIN (Individual Taxpayer Identification Number), you can still apply for a Neu card. Please note that you must still provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type 1, 2, or 4 visas authorized by the U.S.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"What does it cost me to a get a neu card?","answer":"Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options:\n\nBuild:\nCredit limit is $200.\n$4 a month subscription fee.\n\nBuild + Expand:\nCredit limits range from $350 - $1,000.\n$7 a month subscription fee.\n\nBoth options come with minimum 1.25% cash back on all purchases"} | |
| {"question":"How much does a neu card cost?","answer":"Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options:\n\nBuild:\nCredit limit is $200.\n$4 a month subscription fee.\n\nBuild + Expand:\nCredit limits range from $350 - $1,000.\n$7 a month subscription fee.\nBoth options come with minimum 1.25% cash back on all purchases."} | |
| {"question":"How much does neu cost?","answer":"Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options: \n\nBuild:\nCredit limit is $200.\n$4 a month subscription fee.\n\nBuild + Expand:\nCredit limits range from $350 - $1,000.\n$7 a month subscription fee.\n\nBoth options come with minimum 1.25% cash back on all purchases."} | |
| {"question":"What are the fees?","answer":"Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. Here are the fees associated with a Neu card:\n\nMonthly subscription fee:\nBuild Plan: $4 a month. Credit limit is $200\nBuild + Expand Plan: $7 a month. Credit limits range from $350 - $1,000.\n\nLate payment fee: None.\nCash advance fee: N.A. We don't allow cash advance.\nOverlimit fee: N.A. We don't allow you to exceed the card limit.\nBalance transfer fee: N.A. We don't allow balance transfer.\nReturned payment due to insufficient funds fee: $35. (Because if this happens, we get charged by your bank!)"} | |
| {"question":"What kind of fees do you charge?","answer":"Neu has a simple subscription structure with no hidden fees. Here are the fees associated with a Neu card:\n\nMonthly subscription fee:\nBuild Plan: $4 a month. Credit limit is $200\nBuild + Expand Plan: $7 a month. Credit limit ranges from $350 - $1,000.\n\nLate payment fee: None.\nCash advance fee: N.A. We don't allow cash advance.\nOverlimit fee: N.A. We don't allow you to exceed the card limit.\nBalance transfer fee: N.A. We don't allow balance transfer.\nReturned payment due to insufficient funds fee: $35. (Because if this happens, we'll get charged by your bank!)\n\nSo, the only fee you'll need to pay is the monthly subscription fee associated with your chosen credit limit option."} | |
| {"question":"How do you make money?","answer":"We keep our lights on through a small subscription fee! \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Subscription cost?","answer":"Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options: \n\nBuild:\nCredit limit is $200.\n$4 a month subscription fee.\n\nBuild + Expand:\nCredit limit ranges from $350 - $1,000.\n$7 a month subscription fee.\n\nBoth options come with minimum 1.25% cash back on all purchases."} | |
| {"question":"How much does the subscription cost?","answer":"Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options:\n\nBuild:\nCredit limit is $200.\n$4 a month subscription fee.\n\nBuild + Expand:\nCredit limit ranges from $350 - $1,000.\n$7 a month subscription fee.\n\nBoth options come with minimum 1.25% cash back on all purchases."} | |
| {"question":"What does each subscription include?","answer":"Neu offers two credit limit options, each with its own monthly subscription fee. Here's what each subscription includes:\n\nBuild:\nFeatures a fixed credit limit of $200.\n$4 a month subscription fee.\nNo interest -- period.\nNo late fees -- ever.\nNo hidden fees -- promise.\nMinimum 1.25% cash back on all purchases.\n\nBuild + Expand:\nFeatures a credit limit that ranges from $350 - $1,000.\nCredit limit automatically increases each month (based on certain criteria that includes responsible use of your Neu card)\n$7 a month subscription fee.\nNo interest -- period.\nNo late fees -- ever.\nNo hidden fees -- promise.\nMinimum 1.25% cash back on all purchases.\n\nSo, both options come with the same benefits, including no interest, no hidden fees, no late fees, minimum 1.25% cash back on all purchases, and the ability to easily view and track your credit score with the Neu app. The main difference between the two options is the credit limit and the opportunity to raise your credit limit over time, when you use card responsibly, with the Build + Expand option."} | |
| {"question":"What if I can't make a payment?","answer":"Neu does not charge late fees or interest for late payments, however, keep in mind that if you miss two consecutive payments your card will be locked.To get the most out of using your card, aim to make at least your minimum payment on or before the day its due or as close to the due date as possible.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"What's my credit limit?","answer":"You can easily check your credit limit in the Neu app. Here's how:\n\nOpen the Neu app and tap on the \"Card\" button at the bottom of the screen.\nYou'll see a quick snapshot of your available credit in the upper right-hand corner of the screen.\nTap on \"Summary\" to view your available credit, account balance, and other important details such as your monthly due date.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How does a credit limit work?","answer":"Here's how a credit limit works:\n\nWhen you apply for a credit card, Neu will evaluate your application to determine the best credit limit possible for you. A credit limit is the maximum amount of money that you can borrow on your credit card.\n\nYou can use your credit card to make purchases up to your credit limit. For example, if your credit limit is $1,000, you can make purchases up to $1,000.\n\nAs you make purchases on your credit card, your available credit will decrease. For example, if you make a $100 purchase, your available credit will decrease to $900.\n\nKeep in mind, you'll need to make payments on your credit card to pay off the balance you've accumulated. If you miss two consecutive payments, you risk your Neu card being locked. To get the most out of using your card, aim to make at least your minimum payment on or before the day its due or as close to the due date as possible.\n\nMaking payments on time also helps avoid negative impacts to your credit score. If you're on the Build + Expand plan, your credit limit is not permanent and will be automatically increased with responsible use of your Neu card among other factors we take into account."} | |
| {"question":"Do I have to link a bank?","answer":"Yes, you need to link an external bank account to your Neu app because your monthly payments will be paid through that external bank account.\n\nTo securely link an account, go to the \"Payments\" section in the app and follow the instructions listed there. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How does autopay work?","answer":"Autopay is a convenient feature that allows you to set up automatic payments for your Neu credit card. Here's how it works:\n\nOpen the Neu app and tap on the \"Card\" button at the bottom of the screen.\n\nTap on \"Payments\".\n\nTap on \"Autopay\".\n\nChoose a fixed amount (anywhere from your monthly minimum to the full monthly statement balance) and a recurring date.\n\nEvery month, your payment is automatically withdrawn from your external bank account without you having to do anything.\nThat's it! You can turn on or view your autopay details by following the steps above. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I set up autopay?","answer":"To set up Autopay for your Neu credit card, follow these steps:\n\nOpen the Neu app and tap on the \"Card\" button at the bottom of the screen.\n\nTap on \"Payments\".\n\nTap on \"Autopay\".\n\nChoose a fixed amount (anywhere from your monthly minimum to the full monthly statement balance) and a recurring date.\n\nEvery month, your payment is automatically withdrawn from your external bank account without you having to do anything.\n\nThat's it! You can turn on or view your autopay details by following the steps above. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Do you keep track of my credit score?","answer":"Yes, Neu helps you keep track of your credit score. Your credit score is displayed in the Neu app so you can track your progress as you go. To view your credit score details:\n\nOn the home screen, tap on credit score at the top of the app.\nYour credit score will be displayed along with other important factors that impact your score.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Can I add my card to my Apple wallet?","answer":"Yes, you can add your Neu card to your Apple Wallet. To add your card to your Apple Wallet:\n\nOpen the Neu app and tap on the \"Card\" button at the bottom of the screen.\n\nTap on \"Add to Wallet\".\n\nFollow the instructions on your phone to finish adding your card to your Apple Wallet.\n\nThat's it! Now you can use your Neu card to make purchases with Apple Pay. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Can I add my card to Google wallet?","answer":"Yes, you can add your Neu card to your Google Wallet. To add your card to your Google Wallet:\n\nOpen the Neu app and tap on the \"Card\" button at the bottom of the screen.\n\nTap on \"Add to Wallet\".\n\nFollow the instructions on your phone to finish adding your card to your Google Wallet.\n\nThat's it! Now you can use your Neu card to make purchases with Google Pay.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Does my neu card work with Samsung pay?","answer":"Yes, your Neu card works with Samsung Pay. To add your card to Samsung Pay:\n\nOpen the Samsung Pay app on your phone.\n\nTap on \"Add\" in the \"Payment Cards\" section.\n\nFollow the instructions on your phone to finish adding your card to Samsung Pay.\n\nThat's it! Now you can use your Neu card to make purchases with Samsung Pay. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I refer someone?","answer":"We're currently hammering out the final details of our referral program...stay tuned!"} | |
| {"question":"How does the referral program work?","answer":"We're currently hammering out the final details of our referral program...stay tuned!"} | |
| {"question":"How many people can I refer?","answer":"We're currently hammering out the final details of our referral program...stay tuned!"} | |
| {"question":"I need to talk to support","answer":"Of course! We're always happy to help. Here are all of the ways you can get in touch with us:\n\nTap the \"Contact Us\" link in the Neu app and send us a message.\nEmail us at support@neumoney.app\nCall us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.\nOur support team is always happy to help!"} | |
| {"question":"How do I contact customer service?","answer":"You can contact Neu support in the following ways:\n\nTap the \"Contact Us\" link in the Neu app and send us a message.\nEmail us at support@neumoney.app.\nCall us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.\nOur support team is always happy to help!"} | |
| {"question":"What is your phone number?","answer":"You can contact Neu support in the following ways:\n\nTap the \"Contact Us\" link in the Neu app and send us a message.\nEmail us at support@neumoney.app.\nCall us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.\nOur support team is always happy to help!"} | |
| {"question":"What is your email address?","answer":"You can contact Neu support in the following ways:\n\nTap the \"Contact Us\" link in the Neu app and send us a message.\nEmail us at support@neumoney.app.\nCall us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.\nOur support team is always happy to help!"} | |
| {"question":"I need more help","answer":"You can contact Neu support in the following ways:\n\nTap the \"Contact Us\" link in the Neu app and send us a message.\nEmail us at support@neumoney.app.\nCall us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.\nOur support team is always happy to help!"} | |
| {"question":"Talk to a human","answer":"You can talk to a real human by calling Neu support at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST. Our support team is always happy to help!"} | |
| {"question":"What is neu?","answer":"The Neu card is a credit card specifically designed for college students who want to build their credit in a safe and empowering way. Neu aims to provide a transparent and fair credit card experience to help students build their credit history and financial independence without hidden fees or predatory lending tactics."} | |
| {"question":"Is neu a debit card?","answer":"No, Neu is not a debit card. It is a credit card specifically designed for college students who want to build their credit in a safe and empowering way. With a Neu credit card, you can borrow money to make purchases and then pay back the borrowed amount over time, where other companies would typically charge interest but Neu does not. A debit card, on the other hand, is linked to your bank account and allows you to spend only the money you already have in your account."} | |
| {"question":"Is neu a prepaid card?","answer":"No, Neu is not a prepaid card. It is a credit card specifically designed for college students who want to build their credit in a safe and empowering way. With a Neu credit card, you can borrow money to make purchases and then pay back the borrowed amount over time. A prepaid card, on the other hand, is a card that you load with your own money in advance and then use it to make purchases until the balance runs out.\n"} | |
| {"question":"Do you offer cash back rewards?","answer":"Yes, Neu offers minimum 1.25% cash back rewards for all purchases made with your Neu card. Cash back rewards are auto redeemed at the end of each month's statement and will be applied to your account balance. Additionally, Neu may offer more cash back opportunities at participating merchants in the future."} | |
| {"question":"How does cash back rewards work?","answer":"Here's how cashback rewards work with Neu:\n\nWhen you use your Neu card to make purchases, you'll automatically earn minimum 1.25% in cashback rewards for all transactions.\n\n\nCash Back rewards are then auto redeemed at the end of each month's billing statement and will be applied to your account balance."} | |
| {"question":"Why do you need my credit score?","answer":"You can get approved for a Neu credit card without having a credit score. We pull your credit report to determine your starting credit limit. By using your Neu card responsibly and making on-time payments, you can gradually build your credit score and, if you're on the Build + Expand plan, increase your credit limit over time. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"What if I have a bad credit score or bad credit?","answer":"Neu considers a variety of factors when evaluating your application, including your credit score, income, and other financial information.The best way to know if you'll get approved is to apply."} | |
| {"question":"Can I apply for a joint account?","answer":"Sorry, Neu doesn't offer joint accounts at this time. Only one person can apply for a Neu card."} | |
| {"question":"How will I know if I'm approved?","answer":"After you've finished all the steps in the application process in the Neu app, you\u2019ll get a message notifying you of your status.\n\nIf you aren't approved, we'll send you an email detailing the reasons why.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I need help with applying","answer":"We can definitely help with that! To get in touch with Neu support: tap \"Contact Us\" in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.\nWe're always happy to help you with any questions or issues you may have with your application."} | |
| {"question":"How do I increase my credit limit?","answer":"If you're on the Build + Expand plan, Neu will automatically increase your credit limit over time. Some of the factors we take a look at when increasing your limit each month includes how much of your available credit limit you've used, how much of your outstanding balance you pay each month, and income for example.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Will I be able to increase my credit limit?","answer":"If you're on the Build + Expand plan, Neu will automatically increase your credit limit over time. Some of the factors we take a look at when increasing your limit each month includes how much of your available credit limit you've used, how much of your outstanding balance you pay each month, and income for example.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How was my credit limit decided?","answer":"Your credit limit was determined by evaluating the information you provided in your application and your credit report.\n\nIf you're on the Build + Expand plan, your limit will gradually increase over time with responsible use of your card.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"What is a credit limit?","answer":"Good question! A credit limit is the maximum amount of money that a credit card company will lend you. It's determined by things like your credit score, annual income, existing debts (like student loans) and more.\n\nIn the context of Neu, a credit limit caps how much you can charge to your Neu card so that you don't borrow more than you can pay back. Your credit limit is set when you apply for a Neu card and is based on the information you provided such as your credit history and income for example."} | |
| {"question":"Can I spend more than my credit limit?","answer":"Neu allows you to spend only as much credit as you have available so that you don't get buried in extra debt. If you try to make a purchase that's more than your available credit amount, it will be declined.\n\nTo view your account balance and available credit:\n\nTap on the \"Card\" button at the bottom of the app.\nYou'll see a quick snapshot of your available credit in the upper right-hand corner of the screen.\nTap on \"Summary\" to view your available credit, account balance, and other important details such as your monthly due date."} | |
| {"question":"How do I view my transaction history?","answer":"To view your transaction history on the Neu app, follow these steps:\n\nTap on the \"Card\" button at the bottom of the app.\nTap on \"Transactions\"\nYou can then search and sort for specific transactions and view their details.\nThis will show you a list of all your transactions, including the date, amount, and merchant name. You can also filter your transactions if you're looking for a specific transaction or time range."} | |
| {"question":"How much cash back will I get?","answer":"Neu offers minimum 1.25% cash back rewards for all purchases made with your Neu card. Additionally, Neu may offer additional cash back at participating merchants in the future. Cash back rewards are auto redeemed at the end of each month's statement and will be applied to your account balance."} | |
| {"question":"Is there cash back with a Neu card?","answer":"Yes. Neu offers minimum 1.25% cash back rewards for all purchases made with your Neu card. Additionally, Neu may offer additional cash back at participating merchants in the future. Cash back rewards are auto redeemed at the end of each month's statement and will be applied to your account balance."} | |
| {"question":"What is a billing cycle for the Neu card?","answer":"Neu believes in keeping it simple. It's billing cycle coincides with the calendar month: from the first of a month to the last day of that same month."} | |
| {"question":"Is registering the same as applying?","answer":"Registering for Neu means that you've provided us with your phone number and email address on the app. Applying with Neu means that you have tapped on \"Apply Now\" to start your application for Neu credit card. "} | |
| {"question":"How do I finish applying?","answer":"To finish applying for a Neu card, you need to follow these steps:\n\n1. Open the Neu app on your device.\n\n2. Complete the remaining steps to finish providing your information.\n\n3. Once you have finished all the steps in the application process, you will receive a message notifying you of your application status, whether you are approved or not.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Why is my application being reviewed?","answer":"Sometimes, it takes a little extra time to review the details that you've submitted. We'll typically make a decision on your application within one business day and we'll keep you updated by email.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How long does it take for my application to be reviewed?","answer":"For applications pending review, we'll typically make and communicate our decision to you within 1 business day.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I finish setting up my card?","answer":"It's easy! Login to the Neu app and follow the instructions to select the card design you like best. Your next step is to link your external bank account. From there, we'll set up your virtual card so it's ready for use within minutes and we'll get your physical card sent out to you asap!"} | |
| {"question":"How do I change the address my card is shipping to?","answer":"You can add a shipping address when you apply for a Neu card. If you'd like to change your shipping address after you're approved, please contact Neu support so that we can help with this.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How long will it take to get my card?","answer":"Your Neu card will arrive by United States Postal Service standard USPS First Class Mail typically within 7-10 business days. If you haven't received your card within 2 weeks, please reach out to Neu support so that we can help!\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How is my card being shipped?","answer":"Your Neu card will be shipped by United States Postal Service standard USPS First Class Mail and should arrive within 7-10 business days. If you haven't received your card within 2 weeks, please reach out to Neu support so that we can help!\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I never received my card in the mail","answer":"I'm sorry to hear that you haven't received your Neu card in the mail. It typically takes 7-10 business days for you to receive your card by standard USPS First Class Mail, but if it's been longer than 2 weeks please reach out to Neu support so that we can help get this resolved asap.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Can I use my virtual card still while I wait for my physical card?","answer":"Absolutely! You can still use your virtual Neu card to make purchase while you wait to receive your physical card by mail. Be sure to add you card to your mobile wallet of choice (i.e. Apple Pay, Google Pay, etc.) so that you can easily make contactless purchases wherever mobile wallet payments are accepted!"} | |
| {"question":"My card isn't working","answer":"Ugh, we're so sorry! There could be a few reasons why this is happening. Here are some common culprits:\n\nCard not activated: If you recently received your card in the mail, ensure that you have activated it through the Neu app. If you haven't activated your card yet, please do so now before trying to make another purchase.\n\nDamaged card: Check if your card is damaged or worn out. If it appears to be damaged, it may not function properly. In that case, you may need to request a replacement card. \nNot enough available credit: Make sure you have enough available credit to cover the transaction you're trying to make.\nStill need help? We've got you!\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I activate my card","answer":"To activate your Neu card, please follow these steps:\n\n1. Open the Neu app on your phone\n2. Tap on the \"Menu\" button at the bottom of the app\n3. Tap on \"Activate Card\"\n4. Enter your card number\n5. Enter your 3-digit CVV code\n6. Enter your zip code\n7. Tap on \"Confirm\" and your all set! Your card has been activated and is ready for immediate use."} | |
| {"question":"I didn't activate my card, someone else did","answer":"I'm sorry to hear that someone else activated your Neu card without your knowledge or permission. We take your account security seriously and it's important to get in touch with us asap so that we can help secure your account.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I need help unfreezing my card","answer":"To unfreeze your Neu card:\n\n1. Tap on the \"Menu\" button at the bottom of the app\n2. Tap on \"Freeze Card\"\n3. Tap on the slider at the bottom of the screen to \"Unfreeze\"\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Why was I denied?","answer":"I'm sorry to hear that your application was denied. An email containing the specific reasons why your application was denied will be sent to the email address you provided to us. If you would like to reapply again the future, you may do so after 30 days from the date that your application was originally declined."} | |
| {"question":"What information is my application missing?","answer":"If you received an email notifying you that we're missing some required information to make a decision on your application, please login to the Neu app to finish applying. If you don't finish applying within 30 days from the date that we notified you that your application is incomplete, you may be denied. \n\nQuestions? We've got you! Don't hesitate to get in touch with Neu support so that we can help guide you further.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I didn't add my card to an Apple wallet","answer":"If you received a notification or message indicating that someone added your Neu card to an Apple wallet without your permission or knowledge, it is important to take immediate action to secure your account. \n\nHere's what you can do: \n\nChange Your Password: Open the Neu app and, on the login page, tap on \"Forgot email or password?\". Follow the steps to verify your email address and create a new password. \n\nReview Account Activity: Take a close look at your account activity, including recent transactions and any changes made to your account settings. If you notice any suspicious or unauthorized activity, report it to Neu support immediately. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I want to give feedback","answer":"That's great! Neu values your feedback and appreciates your input. Here's how you can provide feedback:\n\n1. Open the Neu app on your phone.\n2. Tap on the \"Menu\" button at the bottom of the app.\n3. Select the \"Contact Us\" option.\n4. You can then select the rating for each of the questions on the screen as well as provide your feedback in the message box at the bottom.\n5. Once you're done, tap on the \"Submit\" button to send us your feedback.\n\nAlternatively, you can also send your feedback via email to support@neumoney.app. We're always happy to hear from you!\n\nNeu values your feedback as it helps us to continue to improve the experience you expect to see from us. Thank you for taking the time to share your thoughts!"} | |
| {"question":"I want to give feedback about the neu app","answer":"That's great! Neu values your feedback and appreciates your input. Here's how you can provide feedback:\n\n1. Open the Neu app on your phone.\n2. Tap on the \"Menu\" button at the bottom of the app.\n3. Select the \"Contact Us\" option.\n4. You can then select the rating for each of the questions on the screen as well as provide your feedback in the message box at the bottom.\n5. Once you're done, tap on the \"Submit\" button to send us your feedback.\n\nAlternatively, you can also send your feedback via email to support@neumoney.app. We're always happy to hear from you!\n\nNeu values your feedback as it helps us to continue to improve the experience you expect to see from us. Thank you for taking the time to share your thoughts!"} | |
| {"question":"I didn't add a bank","answer":"If you received a notification or message indicating that a bank was added to your neu account but this was done without your permission or knowledge, it is important to take immediate action to secure your account. \n\nHere's what you can do: \n\nChange Your Password: Open the Neu app and, on the login page, tap on \"Forgot email or password?\". Follow the steps to verify your email address and create a new password. \n\nReview Account Activity: Take a close look at your account activity, including recent transactions and any changes made to your account settings. If you notice any suspicious or unauthorized activity, report it to Neu support immediately. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I didn't change my default bank","answer":"If you received a notification or message indicating that your default bank was changed but this was done without your permission or knowledge, it is important to take immediate action to secure your account. \n\nHere's what you can do: \n\nChange Your Password: Open the Neu app and, on the login page, tap on \"Forgot email or password?\". Follow the steps to verify your email address and create a new password. \n\nReview Account Activity: Take a close look at your account activity, including recent transactions and any changes made to your account settings. If you notice any suspicious or unauthorized activity, report it to Neu support immediately. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Why did my score go up","answer":"There could be several reasons why your credit score went up. Here are a few possible explanations:\n\nTimely Payments: Making your payments on time is one of the most important factors that can positively impact your credit score. If you consistently made your payments by the due date, it could have contributed to an increase in your credit score.\n\nDecreased Credit Utilization: Credit utilization refers to the percentage of your available credit that you are currently using. If you have reduced your credit card balances or paid off some debts, it can lower your credit utilization ratio and potentially improve your credit score.\n\nPositive Credit History: Building a positive credit history over time can lead to an increase in your credit score. If you have a longer credit history with a track record of responsible credit usage, it can positively impact your score.\n\nFewer Negative Factors: If any negative factors, such as late payments or collections, have dropped off your credit report, it can result in an improvement in your credit score.\n\nIt's important to note that credit scores can fluctuate based on various factors, and it's always a good idea to regularly monitor your credit score to understand any changes."} | |
| {"question":"When is my payment due","answer":"To view your monthly payment due date in the Neu app, you can follow these steps:\n\n1. Open the Neu app on your phone.\n2. Tap on the \"Card\" button at the bottom of the app.\n3. Select \"Summary\" from the menu options.\n4. Your monthly payment due date along with other important details, such as your minimum amount due, will be shown."} | |
| {"question":"How long does it take for my available credit to update after I make a payment","answer":"After making a payment, it typically takes 2-3 business days for your available credit to update in the Neu app. Please note that payments made after the cut off time of 5:00pm ET will be processed on the next business day. Payments made on the weekend or on U.S. Federal Holidays will process on the next business day as well."} | |
| {"question":"Why is my card locked","answer":"If your card is locked, there could be several reasons for it. Here are a few possible explanations:\n\nSecurity Measures: Neu may have temporarily locked your card as a security measure to protect against unauthorized use. This can happen if there are suspicious or unusual transactions detected on your account.\n\nLost or Stolen Card: If you reported your card as lost or stolen, Neu may have locked it to prevent any unauthorized transactions until a replacement card is issued.\n\nPayment Issues: If you have missed or made late payments, Neu may have temporarily locked your card as a precautionary measure until the payment is resolved.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I get a copy of my statement","answer":"To get a copy of your statement in the Neu app, you can follow these steps:\n\n1. Open the Neu app on your mobile device.\n2. Tap on the \"Card\" button at the bottom of the app.\n3. Select \"Statements\" from the menu options.\n4. You will see a list of available statements.\n5. Tap on the month for which you want to get a copy of the statement.\n6. The statement details will be displayed on the screen.\n7. If you want to download the statement in PDF format, look for the \"Download Statement\" option and tap on it.\n\nBy following these steps, you should be able to access and download a copy of your statement in the Neu app.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I didn't login from a new device","answer":"If you received a notification or message indicating that someone logged into your Neu account from a new device, but you did not initiate this login, it is important to take immediate action to secure your account. \n\nHere's what you can do:\n\nChange Your Password: Open the Neu app and, on the login page, tap on \"Forgot email or password?\". Follow the steps to verify your email address and create a new password. \n\nReview Account Activity: Take a close look at your account activity, including recent transactions and any changes made to your account settings. If you notice any suspicious or unauthorized activity, report it to Neu support immediately. \n\nGet in touch with Neu support as soon as possible to report the unauthorized login and seek further guidance.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I didn't change my password","answer":"If you did not change your password but received a notification or message indicating that your password was changed, it is important to take immediate action to secure your Neu account. \n\nHere's what you can do:\n\nChange Your Password: Open the Neu app and, on the login page, tap on \"Forgot email or password?\". Follow the steps to verify your email address and create a new password. \n\nReview Account Activity: Take a close look at your account activity, including recent transactions and any changes made to your account settings. If you notice any suspicious or unauthorized activity, report it to Neu support immediately. \n\nGet in touch with Neu support as soon as possible to report this and seek further guidance. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I change my password","answer":"To change your password in the Neu app, please follow these steps:\n1. Open the Neu app on your phone\n2. On the login page, tap on \"Forgot email or password?\". Follow the steps to verify your email address and create a new password. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I change my email address?","answer":"To change your email address in the Neu app, please follow these steps:\n1. Open the Neu app on your phone.\n2. Tap on the \"Menu\" button at the bottom of the app.\n3. Tap \"My Profile\".\n4. Tap \"Edit\" next to your email address.\n5. Enter your new email address and tap on \"Next\".\n6. Verify your updated email address by tapping on the emailed link to finish updating your email."} | |
| {"question":"How do I change my phone number?","answer":"To change your phone number in the Neu app, please follow these steps:\n1. Open the Neu app on your phone.\n2. Tap on the \"Menu\" button at the bottom of the app.\n3. Tap \"My Profile\".\n4. Tap \"Edit\" next to your phone number.\n5. Enter your new phone number and tap on \"Next\".\n6. Verify your new phone number by entering the 6 digit verification code that was texted to you to finish updating your number."} | |
| {"question":"How do I change my mailing address?","answer":"To change your mailing address in the Neu app, please get in touch with Neu support so that we can help. If you just want to change your residential address only, you can do that in the Neu app by tapping on the \"Menu\" button, then tapping on \"My Profile\" and editing your residential address.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How I change my name on my account?","answer":"To change your name, please reach out to Neu support so we can help guide you on this.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Why was my purchase declined?","answer":"Ugh, sorry to hear that your purchase was declined! There could be a few reasons why this happened. Here are some common culprits:\n\nYou tried to buy something beyond your available credit: If you exceeded your credit limit, your purchase may have been declined. To check your available credit, you can tap on the \"Card\" button at the bottom of the app and view the snapshot of your available credit in the upper right-hand corner of the screen.\n\nYou haven't activated your card: If you received your card in the mail but haven't activated it yet, your purchase may have been declined. In this case, you should activate your card in the Neu app as soon as possible.\n\nYour card is damaged or not functioning properly: If your card is damaged or not working correctly, it may result in a declined purchase. In such cases, it's best to contact Neu support for assistance.\n\nTo get to the bottom of why your purchase was declined, reach out to Neu support. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Why was my transaction blocked?","answer":"I'm sorry to hear that your transaction was blocked. There could be various reasons why this happened. Here are a few common possibilities:\nSecurity concerns: If the transaction raised security flags or appeared suspicious, it may have been blocked to protect your account from potential fraud or unauthorized activity. This is a precautionary measure taken by Neu to ensure the safety of your funds.\n\nNot enough available credit: If you attempted a transaction that exceeded your available balance or credit limit, it may have been blocked due to not enough available credit. It's important to check your available credit before making a purchase to ensure you have enough funds to cover it.\n\nMerchant restrictions: Some merchants or types of transactions may be restricted by Neu for various reasons. If the transaction you attempted falls into a restricted category, it may have been blocked.\n\nTo get more specific information about why your transaction was blocked and to resolve the issue, reach out to Neu support. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Why couldn't I link my bank?","answer":"I'm sorry to hear that you couldn't link your bank account. There could be a few reasons why this happened. Here are some possible explanations:\nIncorrect login credentials: Double-check that you entered the correct login credentials for your bank account. Make sure you entered your username and password accurately. If you're unsure, try logging into your bank's website or app directly to confirm your credentials.\n\nUnsupported bank: Not all banks are supported by the Neu app for linking external accounts. It's possible that your bank is not currently supported. Reach out to Neu support so that we can look into this asap.\n\nTechnical issues: Sometimes, technical issues can occur that prevent the successful linking of a bank account. This could be due to temporary server problems or other technical glitches. If this is the case, let us know asap and we'll take care of it for you!\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"When can I apply for Neu?","answer":"We're almost ready for you! Add your email to the waitlist at www.neumoney.app to be among the first to be notified when Neu is released to the public. In the meantime, we're happy to answer any questions you might have! \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How long will it take to investigate my claim?","answer":"After you have filed a dispute claim with Neu support, we'll work to investigate your claim and inform you of the outcome typically within two billing cycles. We'll send you an email when we have received your claim and when we reach a final decision on whether or not an error occurred.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Why couldn't I replace my physical card?","answer":"Sorry this happened! If you weren't able to replace your card it might be because you've recently requested a new one. Reach out to support so we can look into this and get it taken care of asap!\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Why did my payment fail?","answer":"Oh no! There could be a few reasons why this happened. Here are some common culprits:\n\nInsufficient funds: If you don't have enough available credit in your linked bank account to cover your payment, it will fail. Make sure you have enough funds available to cover the payment you are trying to make.\n\nTechnical issues: Sometimes, there may be temporary technical issues that prevent the payment from going through. If this is the case, you can try again later.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I replace my virtual card?","answer":"To replace your virtual card, tap on the \"Menu\" button at the bottom of the Neu app then tap on \"Replace Card\". Select the reason why your replacing your card and tap on \"Confirm\". That's it! You're new virtual card will be issued and ready to view in the Neu app within a few minutes."} | |
| {"question":"How do I unfreeze my credit report?","answer":"To unfreeze your credit report, please contact the credit reporting agency where you initiated the freeze. They will be able to guide you through the process to unfreeze your credit report. Once you're credit report has been unfrozen, you can finish applying for a Neu credit card by logging back in to the Neu app and picking up where you left off.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I register?","answer":"To register for Neu, please follow these steps:\n\n1. Download the Neu app.\n2. Tap on \"Get the card\"\n3. Provide a few details like your name and email address\n4. Accept the Terms & Conditions \n5. Confirm your email & phone number.\n\nThat's it! You're officially registered with Neu and will receive exciting updates from us now and then. Don't forget to tap on \"Apply\" if you want to get your application for a Neu credit card started."} | |
| {"question":"I don't want to sign documents electronically","answer":"As a mobile-app based financial technology company, Neu requires all account related documents to be signed electronically. If you don't wish to sign documents electronically, you will be unable to create an account with Neu."} | |
| {"question":"My verification link expired","answer":"To request a new email verification link, from the \"Confirm your email\" screen (shown when you update your email or enter it for the first time during registration), tap on the \"Resend\" option to resend the verification link to your email.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Can I use touch ID to sign in to the neu app?","answer":"Yes! You'll be questioned to set up your login preferences when you register with Neu for the first time. Make sure you have Touch ID enabled on your phone to use this feature. You can also turn Touch ID off\/on in the Neu app by tapping on the \"Menu\" button at the bottom of the app then tap on \"Security\" where you'll find the option to manage Touch ID."} | |
| {"question":"Can I use FaceID to sign in to the neu app?","answer":"Yes! You'll be questioned to set up your login preferences when you register with Neu for the first time. Make sure you have Face ID enabled on your phone to use this feature. You can also turn Face ID off\/on in the Neu app by tapping on the \"Menu\" button at the bottom of the app then tap on \"Security\" where you'll find the option to manage Face ID."} | |
| {"question":"Can I use Android biometrics to sign in to the neu app?","answer":"Yes! You'll be questioned to set up your login preferences when you register with Neu for the first time. Make sure you have biometrics enabled on your phone to use this feature. You can also turn biometrics off\/on in the Neu app by tapping on the \"Menu\" button at the bottom of the app then tap on \"Security\" where you'll find the option to manage Android biometrics."} | |
| {"question":"I forgot the email I use to login to the Neu app","answer":"Don't worry, it happens! To reset your email, follow these steps: \n\n1. Open the Neu app\n\n2. On the login screen, tap on \"Forgot email or password?\"\n\n3. Tap on \"Forgot email\"\n\n4. Enter your phone number & we'll text you with further instructions.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I forgot the password I use to login to the Neu app","answer":"Don't worry, it happens! To reset your password, follow these steps: \n\n1. Open the Neu app\n\n2. On the login screen, tap on \"Forgot email or password?\"\n\n3. Enter your email address associated with your Neu account\n\n4. Check your email and follow the remaining password reset instructions we sent you.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Can my card be shipped to a different address?","answer":"Yes! You'll be asked to enter your address when you apply for a Neu card and you can enter a different shipping address at that time. If you'd like to change your shipping address after you're approved, please contact Neu support so that we can help with this.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Who should pick \"international without an SSN\"?","answer":"If you're a non-U.S. citizen, residing in the United States, who does not have a Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) and would like to apply for a Neu card, then the \"International without an SSN\" citizenship option may apply to you when completing the application process. \n\nKeep in mind that if you apply for a Neu card, you must provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type 1, 2, or 4 visas authorized by the U.S.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Who should pick \"international with an SSN\"?","answer":"If you're a non-U.S. citizen, residing in the United States, who has either a Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) and would like to apply for a Neu card, then the \"International without an SSN\" citizenship option may apply to you when completing the application process. \n\nKeep in mind that if you apply for a Neu card, you must provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type 1, 2, or 4 visas authorized by the U.S.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Can I include my mom's income as part of my monthly income?","answer":"If you're over 21 years old you can include another person's income that's available to you when completing the \"Monthly Income\" screen of your application. If you're under 21 years old you can include the amount of another person's income that is regularly deposited into your account but, you don't have to include this information if you don't want to."} | |
| {"question":"Can I include child support or alimony payments as part of my income?","answer":"Yes. If you'd like to include child support or alimony payments when you complete the \"Monthly Income\" section of your screen of your application that is absolutely ok. If you don't want to include either of these that's ok, too."} | |
| {"question":"What does it mean if my verification was interrupted?","answer":"If your verification was interrupted, it means that the process of verifying your identity or information was not completed successfully. This could be due to various reasons such as technical issues or incomplete documentation. Tap on \"Continue\" to finish your application instead of closing out the Neu app so that you don't have to start the process to apply over again.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I can't upload my drivers license ","answer":"Oh no, sorry to hear this! Please get in touch with Neu support so that we can look into this further and get the issue resolved asap.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I can't upload my passport","answer":"Oh no, sorry to hear this! Please get in touch with Neu support so that we can look into this further and get the issue resolved asap.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I can't upload my visa","answer":"Oh no, sorry to hear this! Please get in touch with Neu support so that we can look into this further and get the issue resolved asap.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"I'm having trouble with submitting a selfie","answer":"Oh no, sorry to hear this! Please get in touch with Neu support so that we can look into this further and get the issue resolved asap.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Can I reapply if I was denied?","answer":"If your application for a Neu credit card was declined, you can reapply again in the future but not before 30 days from the date that your application was originally declined."} | |
| {"question":"Do I have to be connected to Wifi to use the neu app?","answer":"You must have data connectivity, via your mobile provider or through Wifi to be able to get the best experience possible out of the Neu app. If you're not connected, or if your connection is weak (hello weekends in the woods!) you might not be able to login to the app or there might be lag when trying to use certain features like freezing your card or downloading your monthly statement."} | |
| {"question":"I received a message that your server is down","answer":"Sorry to hear this! Please get in touch with Neu support asap so that we can have our teams investigate right away. We'll also keep you updated if there's an outage so that you know what features are impacted and what to expect until the issue has been resolved. \n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"How do I get a neu card?","answer":"It's easy! Download the app apply to get started."} | |
| {"question":"What if I have a negative balance on my account?","answer":"If you have a negative balance on your account, it means that you have overpaid your balance or received a refund that exceeded your balance.\n\nIf you have a negative balance, you're eligible for a positive credit balance refund. We'll apply this credit balance automatically to new, upcoming charges on your card.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the \"Contact Us\" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST."} | |
| {"question":"Does neu charge interest?","answer":"No, Neu does not charge any interest on your purchases. We're focused on helping you build your credit score and making progress towards your financial goals. Neither of these can happen if you\u2019re bogged down with crazy interest rates you can't get ahead of.\n\nSo, you can use your Neu credit card to make purchases without worrying about any interest charges. However, if you miss a payment, it can negatively impact your credit score."} | |
| {"question":"What is the interest rate?","answer":"As mentioned earlier, Neu does not charge any interest on your purchases. We're focused on helping you build your credit score and making progress towards your financial goals.\n\nSo, you can use your Neu credit card to make purchases without worrying about any interest charges. However, if you miss a payment, it can negatively impact your credit score."} | |
| {"question":"Can I add an authorized user?","answer":"Sorry, Neu does not currently offer the option to add an authorized user to your account. Only one person can apply for a Neu card."} | |
| {"question":"Is a credit limit the same as available credit?","answer":"No, a credit limit and available credit are not the same thing. Here's the difference:\n\nCredit limit: Your credit limit is the maximum amount of money that a credit card company will lend you. It's determined by things like your credit score, annual income, existing debts (like student loans) and more. Your credit limit is the total amount of credit available to you on your credit card.\n\nAvailable credit: Available credit is the amount of money still available to spend on your card after you charge stuff. It's the difference between your credit limit and your current balance. For example, if your credit limit is $1,000 and you've charged $100 on your card, your available credit would be $900.\n\nIn summary, your credit limit is the maximum amount of credit available to you, while your available credit is the amount of credit you have left to use after you've made purchases on your card."} | |
| {"question":"What are the eligibility requirements for Neu?","answer":"To be eligible for a Neu card, you must meet the following requirements:\n\nReside in the U.S.\nBe at least 18 years old\nHave your own phone (you need this to download and use the Neu app)\nProvide your full legal name, date of birth, U.S. residential address (no P.O. boxes), Social Security Number or Individual Tax ID Number (ITIN), and one form of U.S. government-issued ID (driver's license or passport)\nIf you're a non-citizen or permanent resident, you must provide an unexpired U.S. visa and an unexpired foreign passport. Accepted U.S. visa types include F, M, J, H, or L-Status, and Type 1, 2, or 4 visas authorized by the U.S."} | |
| {"question":"What personal information do I need to provide when I apply?","answer":"When you apply for a Neu card, you need to provide the following personal information:\n\nYour full legal name\nDate of birth\nU.S. residential address (no P.O. boxes)\nSocial Security Number or Individual Tax ID Number (ITIN)\nOne form of U.S. government-issued ID (driver's license or passport)\nIf you're a non-citizen or permanent resident, you must provide an unexpired U.S. visa and an unexpired foreign passport."} | |
| {"question":"What id documents do I need to provide?","answer":"To apply for a Neu card, you need to provide one form of U.S. government-issued ID, such as a driver's license or passport. If you're a non-citizen or permanent resident, you must provide an unexpired U.S. visa and an unexpired foreign passport."} | |
| {"question":"How old do you have to be?","answer":"To be eligible for a Neu card, you must be at least 18 years old."} | |
| {"question":"Can a 16 year old apply?","answer":"No, unfortunately, a 16-year-old cannot apply for a Neu card. To be eligible for a Neu card, you must be at least 18 years old."} | |
| {"question":"Can I apply if I have a student visa?","answer":"Yes, if you have a student visa, you can apply for a Neu card. When you apply, you'll need to provide an unexpired U.S. visa and an unexpired foreign passport. Accepted U.S. visa types include F, M, J, H, or L-Status, and Type 1, 2, or 4 visas authorized by the U.S."} | |
| {"question":"What is a statement balance?","answer":"A statement balance is the amount of money you owe on your credit card at the end of a billing cycle. It's the total balance that's due on your credit card statement.\n\nTo put it simply, your statement balance is a snapshot of all your activity during your billing cycle. Your billing cycle is monthly from the 1st of the month to the last of the month.\n\nYou can view your statement balance by tapping on the \"Card\" button at the bottom of the Neu app and then tapping on \"Summary\". Your statement balance will be displayed along with other important details such as your minimum payment due date."} | |
| {"question":"What is the difference between a statement balance and current balance?","answer":"The main difference between a statement balance and a current balance is the time period they cover:\n\nStatement balance: This is the amount of money you owe on your credit card at the end of a billing cycle. It's the total balance that's due on your credit card statement. Your statement balance is a snapshot of all your activity during your billing cycle, which is monthly from the 1st of the month to the last of the month.\n\nCurrent balance: This is the total amount of money you owe on your credit card in real-time. Your current balance updates whenever you use your card, so it shows how much in total you owe on your card at any given moment. So if you bought something after your billing cycle ended, your current balance would be higher than your statement balance.\n\nYou can view both your statement balance and current balance by tapping on the \"Card\" button at the bottom of the Neu app and then tapping on \"Summary\"."} | |
| {"question":"How much will my payment be?","answer":"Once you've been approved for a Neu credit card, you'll be able to view your monthly minimum payment, and due date, by logging in to the Neu app. Keep in mind that you can always pay more than the minimum payment amount to increase the amount of your available credit."} | |
| {"question":"Can I use my neu card to make contactless purchases?","answer":"Yes! You can use your Neu card to make contactless purchases. By adding your Neu card to your phone wallet (Apple Pay, Google Pay, or Samsung Pay), you can simply tap your phone to pay for your purchases. To add your Neu card to your phone wallet, follow these steps:\n\nTap on the menu button at the bottom of the Neu app.\nSelect \"Add to Wallet.\"\nFollow the instructions on your phone to complete the process of adding your Neu card to your phone wallet.\nOnce your Neu card is added to your phone wallet, you can enjoy the convenience of making contactless payments."} | |
| {"question":"Why do I need to verify my email?","answer":" Verifying your email is an important step in the account setup process for security and authentication purposes. Here's why you need to verify your email with Neu:\n\nAccount Verification: By verifying your email, Neu ensures that the email address associated with your account is valid and belongs to you. This helps prevent unauthorized access to your account and protects your personal information.\n\nCommunication: Verifying your email allows Neu to send important notifications, updates, and account-related information to your registered email address. It ensures that you receive important communications regarding your Neu account and any changes or updates to the app.\n\nAccount Recovery: In case you forget your password or need to recover your account, a verified email address is essential. Neu can use your verified email to securely send you instructions and verification links to regain access to your account.\n\nVerifying your email is a standard security measure implemented by many online platforms to protect user accounts and ensure smooth communication. It helps maintain the security and integrity of your Neu account."} | |
| {"question":"Why do you need my legal name?","answer":"We need your legal name to ensure that we have accurate and verified information about you. This helps us in the application process and in establishing your identity for security purposes."} | |
| {"question":"Can I use a P.O. box as my address? ","answer":"No, you cannot use a P.O. Box as your address when applying for a Neu card. The application requires a U.S. residential address, and P.O. Boxes are not accepted."} | |