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I didn't get the link sent to my email | I apologize for the inconvenience. If you haven't received the link sent to your email, please try the following steps:
Check your spam or junk folder: Sometimes, the email may end up in your spam or junk folder. Please check those folders to see if the email is there.
Double-check your email address: Make sure that yo... |
I can't get the 6 digit code sent to my phone | I apologize for the inconvenience. If you're not receiving the 6-digit verification code on your phone, please try the following steps:
Check your phone's signal strength: Ensure that you have a strong cellular network or a stable Wifi connection.
Verify your phone number: Double-check that you have entered the correc... |
I'm having trouble verifying my phone number | I'm sorry to hear that you're having trouble verifying your phone number. Here are a few steps you can take to resolve the issue:
Make sure you have entered the correct phone number. Double-check for any typos or.
Check your internet connection. A stable internet connection is necessary for the verification process.
Re... |
My card was stolen | I'm sorry to hear that your Neu card was stolen. It's important to take immediate action to protect your account and prevent any unauthorized use. Here's what you should do:
Report your card as stolen: Contact Neu support as soon as possible to report the theft of your card. You can tap the "contact us" link in the Ne... |
I lost my card | I'm sorry to hear that you lost your Neu card. It's important to take immediate action to protect your account and prevent any unauthorized use. Here's what you should do:
Report your card as lost: Open the Neu app on your mobile device and navigate to the card section. Tap on the menu button at the bottom of the app a... |
My card was declined | I'm sorry to hear that your Neu credit card was declined. Here are some steps you can take to troubleshoot the issue:
Check your available credit. If you've reached your credit limit, your card may be declined. To view your available credit, tap on the "Card" button at the bottom of the app and check the available cre... |
My card isn't working | I'm sorry to hear that your Neu credit card isn't working. Here are some steps you can take to troubleshoot the issue:
Make sure your card is activated. If you received your card in the mail, you'll need to activate it before you can use it. You can activate your card in the Neu app by tapping on the "Card" button at ... |
I was charged twice for something I bought on Amazon | If you were charged twice for a purchase you made on Amazon using your Neu credit card, please follow these steps:
Contact Amazon customer service to see if they can resolve the issue. Sometimes, a charge may appear on your statement with a different name or description than you expect, so it's worth checking with Ama... |
I see a charge I didn't make | If you see a charge on your Neu credit card statement that you didn't make, please follow these steps:
Contact the merchant to see if they can resolve the issue. Sometimes, a charge may appear on your statement with a different name or description than you expect, so it's worth checking with the merchant first.
If the... |
There is an error on my statement | If you notice an error on your Neu credit card statement, don’t worry, we can help you investigate and resolve the issue. Here's what you can do:
Tap on the "Contact Us" link in the Neu app, send us an email at support@neumoney.app, or call us at 1-844-NEU-DIAL (1-844-638-3425), between Mon-Fri 10am-7pm EST.
Let us kn... |
What happens if I'm not approved? | If you're not approved for a Neu card, you'll receive a message notifying you of your status. If you're not approved, you can reapply after waiting for 30 days from the date your application was declined. If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Con... |
How do I apply for neu? | To apply for a Neu card, follow these steps:
Download the Neu app from the App Store or Google Play Store.
Open the app and tap "Get Started."
Follow the questions to create an account and provide your personal information, including your full legal name, date of birth, U.S. residential address, Social Security Number... |
Can I apply if I have a student visa? | Yes, if you have a student visa, you can apply for a Neu card. When you apply, you'll need to provide an unexpired U.S. visa and an unexpired foreign passport. Accepted U.S. visa types include F, M, J, H, or L-Status, and Type 1, 2, or 4 visas authorized by the U.S. |
What id documents do I need to provide? | To apply for a Neu card, you need to provide one form of U.S. government-issued ID, such as a driver's license or passport. If you're a non-citizen or permanent resident, you must provide an unexpired U.S. visa and an unexpired foreign passport. |
What personal information do I need to provide when I apply? | When you apply for a Neu card, you need to provide the following personal information:
Your full legal name
Date of birth
U.S. residential address (no P.O. boxes)
Social Security Number or Individual Tax ID Number (ITIN)
One form of U.S. government-issued ID (driver's license or passport)
If you're a non-citizen ... |
What are the eligibility requirements for Neu? | To be eligible for a Neu card, you must meet the following requirements:
Reside in the U.S.
Be at least 18 years old
Have your own phone (you need this to download and use the Neu app)
Provide your full legal name, date of birth, U.S. residential address (no P.O. boxes), Social Security Number or Individual Tax ID ... |
Where can I see my credit score? | You can see your credit score in the NeuMoney app. To view your credit score details:
On the home screen, tap on credit score at the top of the app
Your credit score will be displayed along with other important factors that impact your score
That's it!
If you have any questions or need further assistance, please don... |
Can I change my payment due date? | Sorry, currently you can't change your payment due dates.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST. |
How do I get a copy of my monthly statement? | To get a copy of your monthly statement in the NeuMoney app, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Statements".
Select the month you'd like to view.
Your statement details will be displayed.
Tap on "Download Statement" to download your statement in PDF f... |
Where can I find my monthly statement? | To view your monthly statements in the NeuMoney app, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Statements".
Select the month you'd like to view.
Your statement details will be displayed.
You can also tap on "Download Statement" to download your statement in ... |
How do I link my bank? | To link an external bank account to your NeuMoney app, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Payments".
Tap on "Payment Bank".
Tap on "Add Bank".
Follow the instructions to securely link your external bank account.
That's it! Once your bank account is li... |
How will I know when I need to make my payment? | You can view your payment due date and minimum payment amount by following these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Summary".
Your monthly payment due date and minimum payment amount will be displayed.
You can also set up Autopay to ensure that your monthly paymen... |
When is my payment due? | To view your payment due date, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Summary".
Your monthly payment due date will be displayed.
Remember, you can always make payments whenever you want, as long as it’s before or on your due date.
If you have any questi... |
How do I make a payment? | To make a payment on your Neu credit card, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Payments".
Select either "Autopay" or "One-Time Payment" and confirm your payment details.
If you choose "One-Time Payment", you'll need to enter the amount you want to pay ... |
How much is my payment? | To view your payment amount, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Summary".
You'll see your minimum monthly payment amount along with other important details such as your monthly payment due date.
Keep in mind that your payment amount may vary depending... |
How do I make a payment? | To make a payment on your Neu credit card, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Payments".
Select either "Autopay" or "One-Time Payment" and confirm your payment details.
If you choose "One-Time Payment", you'll need to enter the amount you want to pay ... |
There is a charge I didn't make on my account | I'm sorry to hear that you've noticed a charge on your account that you didn't make. We understand how concerning this can be, but don't worry, we're here to help you resolve this issue.
Here's what you can do:
Contact the merchant: Sometimes, a charge on your account may be a mistake or a misunderstanding. Before co... |
Is there an annual fee? | No, Neu does not charge any annual fees. We only charge a monthly subscription fee, which varies depending on the credit limit option you choose.
If you choose the Build plan, you pay $4 a month for a fixed $200 credit limit. If you choose the Build + Expand plan, you pay $7 a month for a credit limit that ranges from... |
What happens if I miss a payment? | Neu does not charge late fees or penalty fees for missed payments. However, missing a payment can have a negative impact on your credit score.
If you miss a payment, Neu will report the missed payment to the credit bureaus, which can lower your credit score. It's important to make your payments on time to avoid any ne... |
What do I have to do to get a card? | To get a Neu card, you need to meet the following eligibility requirements and provide the following application information:
Eligibility requirements:
Reside in the U.S.
At least 18 years old
Have your own phone (you need this to download and use the Neu app)
Application information:
Your full legal name
Date of bi... |
Do you charge late fees? | No, Neu does not charge late fees. Neu is focused on helping you build your credit score and achieve your financial goals, and we believe that late fees can be a burden on our customers.
However, it's important to make your payments on time to avoid any negative impact on your credit score. If you miss a payment, it m... |
What if I don't have a social security number? | If you don't have a Social Security Number (SSN) or an ITIN (Individual Taxpayer Identification Number), you can still apply for a Neu card. Please note that you must still provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type... |
I don't have an SSN | If you don't have a Social Security Number (SSN) or an ITIN (Individual Taxpayer Identification Number), you can still apply for a Neu card. Please note that you must still provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type... |
I don't have an ITIN | If you don't have a Social Security Number (SSN) or an ITIN (Individual Taxpayer Identification Number), you can still apply for a Neu card. Please note that you must still provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type... |
Do I have to have a social security number or ITIN to apply | If you don't have a Social Security Number (SSN) or an ITIN (Individual Taxpayer Identification Number), you can still apply for a Neu card. Please note that you must still provide an unexpired U.S. visa and an unexpired foreign passport when you apply. Accepted U.S. visa types include F, M, J, H, or L-Status, and type... |
What does it cost me to a get a neu card? | Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options:
Build:
Credit limit is $200.
$4 a month subscription fee.
Build + Expand:
Credit limits range from $350 - $1,000.
$7 a month subscription fee.
Both options come with minimum 1.25% cash back on ... |
How much does a neu card cost? | Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options:
Build:
Credit limit is $200.
$4 a month subscription fee.
Build + Expand:
Credit limits range from $350 - $1,000.
$7 a month subscription fee.
Both options come with minimum 1.25% cash back on ... |
How much does neu cost? | Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options:
Build:
Credit limit is $200.
$4 a month subscription fee.
Build + Expand:
Credit limits range from $350 - $1,000.
$7 a month subscription fee.
Both options come with minimum 1.25% cash back o... |
What are the fees? | Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. Here are the fees associated with a Neu card:
Monthly subscription fee:
Build Plan: $4 a month. Credit limit is $200
Build + Expand Plan: $7 a month. Credit limits range from $350 - $1,000.
Late payment fee: None.
Cas... |
What kind of fees do you charge? | Neu has a simple subscription structure with no hidden fees. Here are the fees associated with a Neu card:
Monthly subscription fee:
Build Plan: $4 a month. Credit limit is $200
Build + Expand Plan: $7 a month. Credit limit ranges from $350 - $1,000.
Late payment fee: None.
Cash advance fee: N.A. We don't allow cash... |
How do you make money? | We keep our lights on through a small subscription fee!
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST. |
Subscription cost? | Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options:
Build:
Credit limit is $200.
$4 a month subscription fee.
Build + Expand:
Credit limit ranges from $350 - $1,000.
$7 a month subscription fee.
Both options come with minimum 1.25% cash back on... |
How much does the subscription cost? | Neu offers a no interest, no late fees, no hidden fees card with an affordable monthly subscription. There are two options:
Build:
Credit limit is $200.
$4 a month subscription fee.
Build + Expand:
Credit limit ranges from $350 - $1,000.
$7 a month subscription fee.
Both options come with minimum 1.25% cash back on... |
What does each subscription include? | Neu offers two credit limit options, each with its own monthly subscription fee. Here's what each subscription includes:
Build:
Features a fixed credit limit of $200.
$4 a month subscription fee.
No interest -- period.
No late fees -- ever.
No hidden fees -- promise.
Minimum 1.25% cash back on all purchases.
Build + ... |
What if I can't make a payment? | Neu does not charge late fees or interest for late payments, however, keep in mind that if you miss two consecutive payments your card will be locked.To get the most out of using your card, aim to make at least your minimum payment on or before the day its due or as close to the due date as possible.
If you have any q... |
What's my credit limit? | You can easily check your credit limit in the Neu app. Here's how:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
You'll see a quick snapshot of your available credit in the upper right-hand corner of the screen.
Tap on "Summary" to view your available credit, account balance, and other imp... |
How does a credit limit work? | Here's how a credit limit works:
When you apply for a credit card, Neu will evaluate your application to determine the best credit limit possible for you. A credit limit is the maximum amount of money that you can borrow on your credit card.
You can use your credit card to make purchases up to your credit limit. For ... |
Do I have to link a bank? | Yes, you need to link an external bank account to your Neu app because your monthly payments will be paid through that external bank account.
To securely link an account, go to the "Payments" section in the app and follow the instructions listed there.
If you have any questions or need further assistance, please don... |
How does autopay work? | Autopay is a convenient feature that allows you to set up automatic payments for your Neu credit card. Here's how it works:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Payments".
Tap on "Autopay".
Choose a fixed amount (anywhere from your monthly minimum to the full monthly st... |
How do I set up autopay? | To set up Autopay for your Neu credit card, follow these steps:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Payments".
Tap on "Autopay".
Choose a fixed amount (anywhere from your monthly minimum to the full monthly statement balance) and a recurring date.
Every month, your pa... |
Do you keep track of my credit score? | Yes, Neu helps you keep track of your credit score. Your credit score is displayed in the Neu app so you can track your progress as you go. To view your credit score details:
On the home screen, tap on credit score at the top of the app.
Your credit score will be displayed along with other important factors that impac... |
Can I add my card to my Apple wallet? | Yes, you can add your Neu card to your Apple Wallet. To add your card to your Apple Wallet:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Add to Wallet".
Follow the instructions on your phone to finish adding your card to your Apple Wallet.
That's it! Now you can use your Neu ca... |
Can I add my card to Google wallet? | Yes, you can add your Neu card to your Google Wallet. To add your card to your Google Wallet:
Open the Neu app and tap on the "Card" button at the bottom of the screen.
Tap on "Add to Wallet".
Follow the instructions on your phone to finish adding your card to your Google Wallet.
That's it! Now you can use your Neu... |
Does my neu card work with Samsung pay? | Yes, your Neu card works with Samsung Pay. To add your card to Samsung Pay:
Open the Samsung Pay app on your phone.
Tap on "Add" in the "Payment Cards" section.
Follow the instructions on your phone to finish adding your card to Samsung Pay.
That's it! Now you can use your Neu card to make purchases with Samsung Pa... |
How do I refer someone? | We're currently hammering out the final details of our referral program...stay tuned! |
How does the referral program work? | We're currently hammering out the final details of our referral program...stay tuned! |
How many people can I refer? | We're currently hammering out the final details of our referral program...stay tuned! |
I need to talk to support | Of course! We're always happy to help. Here are all of the ways you can get in touch with us:
Tap the "Contact Us" link in the Neu app and send us a message.
Email us at support@neumoney.app
Call us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.
Our support team is always happy to help! |
How do I contact customer service? | You can contact Neu support in the following ways:
Tap the "Contact Us" link in the Neu app and send us a message.
Email us at support@neumoney.app.
Call us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.
Our support team is always happy to help! |
What is your phone number? | You can contact Neu support in the following ways:
Tap the "Contact Us" link in the Neu app and send us a message.
Email us at support@neumoney.app.
Call us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.
Our support team is always happy to help! |
What is your email address? | You can contact Neu support in the following ways:
Tap the "Contact Us" link in the Neu app and send us a message.
Email us at support@neumoney.app.
Call us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.
Our support team is always happy to help! |
I need more help | You can contact Neu support in the following ways:
Tap the "Contact Us" link in the Neu app and send us a message.
Email us at support@neumoney.app.
Call us at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST.
Our support team is always happy to help! |
Talk to a human | You can talk to a real human by calling Neu support at 1-844-NEU-DIAL (1-844-638-3425) between Mon-Fri, 10am-7pm EST. Our support team is always happy to help! |
What is neu? | The Neu card is a credit card specifically designed for college students who want to build their credit in a safe and empowering way. Neu aims to provide a transparent and fair credit card experience to help students build their credit history and financial independence without hidden fees or predatory lending tactics. |
Is neu a debit card? | No, Neu is not a debit card. It is a credit card specifically designed for college students who want to build their credit in a safe and empowering way. With a Neu credit card, you can borrow money to make purchases and then pay back the borrowed amount over time, where other companies would typically charge interest b... |
Is neu a prepaid card? | No, Neu is not a prepaid card. It is a credit card specifically designed for college students who want to build their credit in a safe and empowering way. With a Neu credit card, you can borrow money to make purchases and then pay back the borrowed amount over time. A prepaid card, on the other hand, is a card that you... |
Do you offer cash back rewards? | Yes, Neu offers minimum 1.25% cash back rewards for all purchases made with your Neu card. Cash back rewards are auto redeemed at the end of each month's statement and will be applied to your account balance. Additionally, Neu may offer more cash back opportunities at participating merchants in the future. |
How does cash back rewards work? | Here's how cashback rewards work with Neu:
When you use your Neu card to make purchases, you'll automatically earn minimum 1.25% in cashback rewards for all transactions.
Cash Back rewards are then auto redeemed at the end of each month's billing statement and will be applied to your account balance. |
Why do you need my credit score? | You can get approved for a Neu credit card without having a credit score. We pull your credit report to determine your starting credit limit. By using your Neu card responsibly and making on-time payments, you can gradually build your credit score and, if you're on the Build + Expand plan, increase your credit limit o... |
What if I have a bad credit score or bad credit? | Neu considers a variety of factors when evaluating your application, including your credit score, income, and other financial information.The best way to know if you'll get approved is to apply. |
Can I apply for a joint account? | Sorry, Neu doesn't offer joint accounts at this time. Only one person can apply for a Neu card. |
How will I know if I'm approved? | After you've finished all the steps in the application process in the Neu app, you’ll get a message notifying you of your status.
If you aren't approved, we'll send you an email detailing the reasons why.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "C... |
I need help with applying | We can definitely help with that! To get in touch with Neu support: tap "Contact Us" in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-844-638-6425), Mon-Fri 10am-7pm EST.
We're always happy to help you with any questions or issues you may have with your application. |
How do I increase my credit limit? | If you're on the Build + Expand plan, Neu will automatically increase your credit limit over time. Some of the factors we take a look at when increasing your limit each month includes how much of your available credit limit you've used, how much of your outstanding balance you pay each month, and income for example.
I... |
Will I be able to increase my credit limit? | If you're on the Build + Expand plan, Neu will automatically increase your credit limit over time. Some of the factors we take a look at when increasing your limit each month includes how much of your available credit limit you've used, how much of your outstanding balance you pay each month, and income for example.
I... |
How was my credit limit decided? | Your credit limit was determined by evaluating the information you provided in your application and your credit report.
If you're on the Build + Expand plan, your limit will gradually increase over time with responsible use of your card.
If you have any questions or need further assistance, please don't hesitate to c... |
What is a credit limit? | Good question! A credit limit is the maximum amount of money that a credit card company will lend you. It's determined by things like your credit score, annual income, existing debts (like student loans) and more.
In the context of Neu, a credit limit caps how much you can charge to your Neu card so that you don't bor... |
Can I spend more than my credit limit? | Neu allows you to spend only as much credit as you have available so that you don't get buried in extra debt. If you try to make a purchase that's more than your available credit amount, it will be declined.
To view your account balance and available credit:
Tap on the "Card" button at the bottom of the app.
You'll s... |
How do I view my transaction history? | To view your transaction history on the Neu app, follow these steps:
Tap on the "Card" button at the bottom of the app.
Tap on "Transactions"
You can then search and sort for specific transactions and view their details.
This will show you a list of all your transactions, including the date, amount, and merchant name.... |
How much cash back will I get? | Neu offers minimum 1.25% cash back rewards for all purchases made with your Neu card. Additionally, Neu may offer additional cash back at participating merchants in the future. Cash back rewards are auto redeemed at the end of each month's statement and will be applied to your account balance. |
Is there cash back with a Neu card? | Yes. Neu offers minimum 1.25% cash back rewards for all purchases made with your Neu card. Additionally, Neu may offer additional cash back at participating merchants in the future. Cash back rewards are auto redeemed at the end of each month's statement and will be applied to your account balance. |
What is a billing cycle for the Neu card? | Neu believes in keeping it simple. It's billing cycle coincides with the calendar month: from the first of a month to the last day of that same month. |
Is registering the same as applying? | Registering for Neu means that you've provided us with your phone number and email address on the app. Applying with Neu means that you have tapped on "Apply Now" to start your application for Neu credit card. |
How do I finish applying? | To finish applying for a Neu card, you need to follow these steps:
1. Open the Neu app on your device.
2. Complete the remaining steps to finish providing your information.
3. Once you have finished all the steps in the application process, you will receive a message notifying you of your application status, whether... |
Why is my application being reviewed? | Sometimes, it takes a little extra time to review the details that you've submitted. We'll typically make a decision on your application within one business day and we'll keep you updated by email.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact U... |
How long does it take for my application to be reviewed? | For applications pending review, we'll typically make and communicate our decision to you within 1 business day.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email us at support@neumoney.app, or call 1-844-NEU-DIAL (1-8... |
How do I finish setting up my card? | It's easy! Login to the Neu app and follow the instructions to select the card design you like best. Your next step is to link your external bank account. From there, we'll set up your virtual card so it's ready for use within minutes and we'll get your physical card sent out to you asap! |
How do I change the address my card is shipping to? | You can add a shipping address when you apply for a Neu card. If you'd like to change your shipping address after you're approved, please contact Neu support so that we can help with this.
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link i... |
How long will it take to get my card? | Your Neu card will arrive by United States Postal Service standard USPS First Class Mail typically within 7-10 business days. If you haven't received your card within 2 weeks, please reach out to Neu support so that we can help!
If you have any questions or need further assistance, please don't hesitate to contact Neu... |
How is my card being shipped? | Your Neu card will be shipped by United States Postal Service standard USPS First Class Mail and should arrive within 7-10 business days. If you haven't received your card within 2 weeks, please reach out to Neu support so that we can help!
If you have any questions or need further assistance, please don't hesitate to... |
I never received my card in the mail | I'm sorry to hear that you haven't received your Neu card in the mail. It typically takes 7-10 business days for you to receive your card by standard USPS First Class Mail, but if it's been longer than 2 weeks please reach out to Neu support so that we can help get this resolved asap.
If you have any questions or need... |
Can I use my virtual card still while I wait for my physical card? | Absolutely! You can still use your virtual Neu card to make purchase while you wait to receive your physical card by mail. Be sure to add you card to your mobile wallet of choice (i.e. Apple Pay, Google Pay, etc.) so that you can easily make contactless purchases wherever mobile wallet payments are accepted! |
My card isn't working | Ugh, we're so sorry! There could be a few reasons why this is happening. Here are some common culprits:
Card not activated: If you recently received your card in the mail, ensure that you have activated it through the Neu app. If you haven't activated your card yet, please do so now before trying to make another purch... |
How do I activate my card | To activate your Neu card, please follow these steps:
1. Open the Neu app on your phone
2. Tap on the "Menu" button at the bottom of the app
3. Tap on "Activate Card"
4. Enter your card number
5. Enter your 3-digit CVV code
6. Enter your zip code
7. Tap on "Confirm" and your all set! Your card has been activated and i... |
I didn't activate my card, someone else did | I'm sorry to hear that someone else activated your Neu card without your knowledge or permission. We take your account security seriously and it's important to get in touch with us asap so that we can help secure your account.
If you have any questions or need further assistance, please don't hesitate to contact Neu s... |
I need help unfreezing my card | To unfreeze your Neu card:
1. Tap on the "Menu" button at the bottom of the app
2. Tap on "Freeze Card"
3. Tap on the slider at the bottom of the screen to "Unfreeze"
If you have any questions or need further assistance, please don't hesitate to contact Neu support. Tap on the "Contact Us" link in the Neu app, email ... |
Why was I denied? | I'm sorry to hear that your application was denied. An email containing the specific reasons why your application was denied will be sent to the email address you provided to us. If you would like to reapply again the future, you may do so after 30 days from the date that your application was originally declined. |
What information is my application missing? | If you received an email notifying you that we're missing some required information to make a decision on your application, please login to the Neu app to finish applying. If you don't finish applying within 30 days from the date that we notified you that your application is incomplete, you may be denied.
Questions? ... |
I didn't add my card to an Apple wallet | If you received a notification or message indicating that someone added your Neu card to an Apple wallet without your permission or knowledge, it is important to take immediate action to secure your account.
Here's what you can do:
Change Your Password: Open the Neu app and, on the login page, tap on "Forgot email ... |
I want to give feedback | That's great! Neu values your feedback and appreciates your input. Here's how you can provide feedback:
1. Open the Neu app on your phone.
2. Tap on the "Menu" button at the bottom of the app.
3. Select the "Contact Us" option.
4. You can then select the rating for each of the questions on the screen as well as provid... |
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