{"text": "How do I locate my card?", "label": "B", "A": "card acceptance", "B": "card arrival", "C": "pending top up", "D": "wrong amount of cash received"}
{"text": "I still have not received my new card, I ordered over a week ago.", "label": "A", "A": "card arrival", "B": "unable to verify identity", "C": "virtual card not working", "D": "transfer fee charged"}
{"text": "I ordered a card but it has not arrived. Help please!", "label": "B", "A": "declined transfer", "B": "card arrival", "C": "verify top up", "D": "card linking"}
{"text": "Is there a way to know when my card will arrive?", "label": "A", "A": "card arrival", "B": "activate my card", "C": "transaction charged twice", "D": "reverted card payment?"}
{"text": "My card has not arrived yet.", "label": "D", "A": "edit personal details", "B": "balance not updated after bank transfer", "C": "pending card payment", "D": "card arrival"}
{"text": "When will I get my card?", "label": "C", "A": "top up by card charge", "B": "why verify identity", "C": "card arrival", "D": "cancel transfer"}
{"text": "Do you know if there is a tracking number for the new card you sent me?", "label": "D", "A": "passcode forgotten", "B": "transfer not received by recipient", "C": "terminate account", "D": "card arrival"}
{"text": "i have not received my card", "label": "D", "A": "card acceptance", "B": "card payment fee charged", "C": "verify top up", "D": "card arrival"}
{"text": "still waiting on that card", "label": "C", "A": "declined transfer", "B": "pending card payment", "C": "card arrival", "D": "pending transfer"}
{"text": "Is it normal to have to wait over a week for my new card?", "label": "A", "A": "card arrival", "B": "pending top up", "C": "card linking", "D": "get disposable virtual card"}
{"text": "How do I track my card?", "label": "B", "A": "balance not updated after cheque or cash deposit", "B": "card arrival", "C": "compromised card", "D": "age limit"}
{"text": "How long does a card delivery take?", "label": "D", "A": "card swallowed", "B": "apple pay or google pay", "C": "topping up by card", "D": "card arrival"}
{"text": "I still don't have my card after 2 weeks.  What should I do?", "label": "C", "A": "passcode forgotten", "B": "request refund", "C": "card arrival", "D": "card payment fee charged"}
{"text": "still waiting on my new card", "label": "A", "A": "card arrival", "B": "top up by card charge", "C": "topping up by card", "D": "apple pay or google pay"}
{"text": "I am still waiting for my card after 1 week.  Is this ok?", "label": "B", "A": "getting spare card", "B": "card arrival", "C": "fiat currency support", "D": "edit personal details"}
{"text": "I have been waiting longer than expected for my bank card, could you provide information on when it will arrive?", "label": "D", "A": "get physical card", "B": "terminate account", "C": "unable to verify identity", "D": "card arrival"}
{"text": "I've been waiting longer than expected for my card.", "label": "C", "A": "card not working", "B": "why verify identity", "C": "card arrival", "D": "pin blocked"}
{"text": "Why hasn't my card been delivered?", "label": "B", "A": "verify source of funds", "B": "card arrival", "C": "top up by cash or cheque", "D": "pending cash withdrawal"}
{"text": "Where is my new card? I have been waiting a week!", "label": "A", "A": "card arrival", "B": "card delivery estimate", "C": "why verify identity", "D": "contactless not working"}
{"text": "My card still hasn't arrived after 2 weeks. Is it lost?", "label": "D", "A": "card swallowed", "B": "exchange rate", "C": "cash withdrawal charge", "D": "card arrival"}
{"text": "I did not get my card yet, is it lost?", "label": "C", "A": "card linking", "B": "visa or mastercard", "C": "card arrival", "D": "lost or stolen phone"}
{"text": "Status of the card I ordered.", "label": "B", "A": "top up by bank transfer charge", "B": "card arrival", "C": "declined cash withdrawal", "D": "top up limits"}
{"text": "How long should my new card take to arrive?", "label": "C", "A": "top up failed", "B": "card acceptance", "C": "card arrival", "D": "getting virtual card"}
{"text": "I ordered my card 2 weeks ago and it still isn't here? What do I do?", "label": "A", "A": "card arrival", "B": "transfer not received by recipient", "C": "apple pay or google pay", "D": "declined cash withdrawal"}
{"text": "My card has not arrived yet, where is it?", "label": "D", "A": "card swallowed", "B": "declined cash withdrawal", "C": "get physical card", "D": "card arrival"}
{"text": "What is the tracking number for my card that was mailed?", "label": "B", "A": "order physical card", "B": "card arrival", "C": "disposable card limits", "D": "contactless not working"}
{"text": "I think something went wrong with my card delivery as I haven't received it yet.", "label": "A", "A": "card arrival", "B": "declined transfer", "C": "top up limits", "D": "order physical card"}
{"text": "I'm still waiting for delivery of my new card, why is it taking so long?", "label": "C", "A": "activate my card", "B": "contactless not working", "C": "card arrival", "D": "top up by cash or cheque"}
{"text": "I ordered a card a week ago, and it's still not here. What do I do?", "label": "C", "A": "pending card payment", "B": "atm support", "C": "card arrival", "D": "virtual card not working"}
{"text": "i want to track the card you sent", "label": "D", "A": "declined card payment", "B": "top up reverted", "C": "visa or mastercard", "D": "card arrival"}
{"text": "My card hasn't arrived yet.", "label": "A", "A": "card arrival", "B": "compromised card", "C": "card payment not recognised", "D": "topping up by card"}
{"text": "I was expecting my new card and am wondering why I haven't received it yet?", "label": "A", "A": "card arrival", "B": "pin blocked", "C": "getting spare card", "D": "card linking"}
{"text": "How do I know when my card will arrive?", "label": "C", "A": "passcode forgotten", "B": "virtual card not working", "C": "card arrival", "D": "cancel transfer"}
{"text": "I'm still waiting on my card to be delivered.", "label": "A", "A": "card arrival", "B": "lost or stolen phone", "C": "wrong exchange rate for cash withdrawal", "D": "pending transfer"}
{"text": "Does the card you sent have a way to track to it?", "label": "A", "A": "card arrival", "B": "change pin", "C": "transaction charged twice", "D": "pending card payment"}
{"text": "I ordered a card and I still haven't received it. It's been two weeks. What can I do?", "label": "C", "A": "age limit", "B": "card acceptance", "C": "card arrival", "D": "cash withdrawal not recognised"}
{"text": "I'm starting to think my card is lost because it still hasn't arrived, can you help?", "label": "A", "A": "card arrival", "B": "terminate account", "C": "get disposable virtual card", "D": "balance not updated after bank transfer"}
{"text": "Is there tracking info available?", "label": "D", "A": "topping up by card", "B": "top up reverted", "C": "wrong exchange rate for cash withdrawal", "D": "card arrival"}
{"text": "What is the tracking number for the card you sent?", "label": "B", "A": "order physical card", "B": "card arrival", "C": "transaction charged twice", "D": "wrong exchange rate for cash withdrawal"}
{"text": "Where is the tracking number for the card you sent me?", "label": "D", "A": "card not working", "B": "pending top up", "C": "Refund not showing up", "D": "card arrival"}
{"text": "Why won't my card show up on the app?", "label": "C", "A": "pending card payment", "B": "direct debit payment not recognised", "C": "card linking", "D": "wrong amount of cash received"}
{"text": "I would like to reactivate my card.", "label": "A", "A": "card linking", "B": "wrong exchange rate for cash withdrawal", "C": "balance not updated after bank transfer", "D": "supported cards and currencies"}
{"text": "Where do I link the new card?", "label": "B", "A": "verify top up", "B": "card linking", "C": "get physical card", "D": "transfer into account"}
{"text": "I have received my card, can you help me put it in the app?", "label": "D", "A": "transaction charged twice", "B": "card payment fee charged", "C": "Refund not showing up", "D": "card linking"}
{"text": "How do I link a card that I already have?", "label": "A", "A": "card linking", "B": "change pin", "C": "transfer not received by recipient", "D": "cash withdrawal not recognised"}
{"text": "I received my new card, but I don't see it in the app anywhere.  What do I do?", "label": "D", "A": "transaction charged twice", "B": "transfer into account", "C": "verify source of funds", "D": "card linking"}
{"text": "How do I re-add a card to the app?", "label": "B", "A": "activate my card", "B": "card linking", "C": "top up by bank transfer charge", "D": "pending card payment"}
{"text": "How do I add the card to my account?", "label": "C", "A": "declined transfer", "B": "why verify identity", "C": "card linking", "D": "exchange charge"}
{"text": "Can I put my old card back into the system? I just found it/", "label": "B", "A": "verify my identity", "B": "card linking", "C": "topping up by card", "D": "activate my card"}
{"text": "I have one of your cards already, how do I link it?", "label": "D", "A": "cash withdrawal charge", "B": "activate my card", "C": "pending card payment", "D": "card linking"}
{"text": "How do I link a new card?", "label": "D", "A": "top up failed", "B": "virtual card not working", "C": "declined transfer", "D": "card linking"}
{"text": "Can I link an existing card?", "label": "A", "A": "card linking", "B": "card payment fee charged", "C": "visa or mastercard", "D": "transfer not received by recipient"}
{"text": "How do I link one your card if I have one already?", "label": "B", "A": "card acceptance", "B": "card linking", "C": "card arrival", "D": "card swallowed"}
{"text": "How do I add a card to the app?", "label": "A", "A": "card linking", "B": "pin blocked", "C": "order physical card", "D": "edit personal details"}
{"text": "Can I link my new card?", "label": "B", "A": "automatic top up", "B": "card linking", "C": "fiat currency support", "D": "top up limits"}
{"text": "Hello, I found the card I misplaced and I need to reactive it, how do I do that?", "label": "D", "A": "verify source of funds", "B": "beneficiary not allowed", "C": "virtual card not working", "D": "card linking"}
{"text": "Can you tell me how to link one of your cards that I already have?", "label": "C", "A": "transfer fee charged", "B": "Refund not showing up", "C": "card linking", "D": "change pin"}
{"text": "How do I view the card I received in the app?", "label": "D", "A": "top up reverted", "B": "top up by bank transfer charge", "C": "wrong exchange rate for cash withdrawal", "D": "card linking"}
{"text": "Where on the website do I go to link my card?", "label": "B", "A": "fiat currency support", "B": "card linking", "C": "transaction charged twice", "D": "get disposable virtual card"}
{"text": "I found my card, can I add it to the app?", "label": "D", "A": "passcode forgotten", "B": "balance not updated after cheque or cash deposit", "C": "transfer timing", "D": "card linking"}
{"text": "How do I link to my credit card with you?", "label": "C", "A": "get physical card", "B": "direct debit payment not recognised", "C": "card linking", "D": "transfer timing"}
{"text": "I've received my card so now I need to know how to sync it to the app.", "label": "A", "A": "card linking", "B": "topping up by card", "C": "compromised card", "D": "request refund"}
{"text": "I found my card, I would like to reactivate it.", "label": "A", "A": "card linking", "B": "pending transfer", "C": "Refund not showing up", "D": "direct debit payment not recognised"}
{"text": "How do I link this new card?", "label": "B", "A": "atm support", "B": "card linking", "C": "why verify identity", "D": "card delivery estimate"}
{"text": "Can I reactivate my lost card that I found this morning in my jacket pocket?", "label": "D", "A": "visa or mastercard", "B": "pin blocked", "C": "pending top up", "D": "card linking"}
{"text": "how do I link an already existing card?", "label": "D", "A": "wrong amount of cash received", "B": "cash withdrawal charge", "C": "automatic top up", "D": "card linking"}
{"text": "The app doesn't show the card I received.", "label": "C", "A": "automatic top up", "B": "get physical card", "C": "card linking", "D": "age limit"}
{"text": "how do I link a card I already have?", "label": "C", "A": "exchange rate", "B": "extra charge on statement", "C": "card linking", "D": "card swallowed"}
{"text": "I would like to link my card. How do I do it?", "label": "B", "A": "activate my card", "B": "card linking", "C": "top up limits", "D": "card swallowed"}
{"text": "Can you please show me where I can find the location to link my card?", "label": "A", "A": "card linking", "B": "card about to expire", "C": "exchange charge", "D": "balance not updated after cheque or cash deposit"}
{"text": "Where do I go if I want to link my new card?", "label": "A", "A": "card linking", "B": "atm support", "C": "card swallowed", "D": "exchange via app"}
{"text": "Is there a way to make my old card usable with the app?", "label": "B", "A": "supported cards and currencies", "B": "card linking", "C": "passcode forgotten", "D": "reverted card payment?"}
{"text": "Can I reactivate a card I thought I lost?", "label": "D", "A": "declined transfer", "B": "verify my identity", "C": "atm support", "D": "card linking"}
{"text": "How do I link my card", "label": "B", "A": "declined cash withdrawal", "B": "card linking", "C": "cancel transfer", "D": "passcode forgotten"}
{"text": "Where do I need to go in the app to enter my card info?", "label": "A", "A": "card linking", "B": "card swallowed", "C": "beneficiary not allowed", "D": "automatic top up"}
{"text": "I have found my lost or stolen card. Is there a way I can link the card with my account through my app again?", "label": "A", "A": "card linking", "B": "transaction charged twice", "C": "transfer not received by recipient", "D": "compromised card"}
{"text": "Could you help me reactivate my card? It was previously lost, but I found it this morning in my jacket.", "label": "A", "A": "card linking", "B": "wrong exchange rate for cash withdrawal", "C": "change pin", "D": "top up limits"}
{"text": "I already have one of your cards, how do I link them?", "label": "D", "A": "activate my card", "B": "receiving money", "C": "order physical card", "D": "card linking"}
{"text": "How do I link my replacement card?", "label": "D", "A": "get disposable virtual card", "B": "fiat currency support", "C": "verify source of funds", "D": "card linking"}
{"text": "Can I link another card to my account?", "label": "D", "A": "contactless not working", "B": "failed transfer", "C": "card payment fee charged", "D": "card linking"}
{"text": "I need to know your exchange rates.", "label": "D", "A": "receiving money", "B": "visa or mastercard", "C": "verify source of funds", "D": "exchange rate"}
{"text": "What exchange rates do you offer?", "label": "C", "A": "wrong exchange rate for cash withdrawal", "B": "card arrival", "C": "exchange rate", "D": "direct debit payment not recognised"}
{"text": "How did you come up with your exchange rates?", "label": "C", "A": "cancel transfer", "B": "top up limits", "C": "exchange rate", "D": "top up by cash or cheque"}
{"text": "Where do you guys acquire your exchange rate?", "label": "C", "A": "pending card payment", "B": "transfer fee charged", "C": "exchange rate", "D": "card swallowed"}
{"text": "How do I find the exchange rate?", "label": "C", "A": "wrong amount of cash received", "B": "change pin", "C": "exchange rate", "D": "compromised card"}
{"text": "What are your international exchange rates?", "label": "D", "A": "top up reverted", "B": "card not working", "C": "fiat currency support", "D": "exchange rate"}
{"text": "How often do your exchange rates change", "label": "C", "A": "verify my identity", "B": "balance not updated after cheque or cash deposit", "C": "exchange rate", "D": "exchange charge"}
{"text": "Please advise what is the exchange rate", "label": "C", "A": "top up limits", "B": "get disposable virtual card", "C": "exchange rate", "D": "exchange charge"}
{"text": "How are exchange rates calculated?", "label": "D", "A": "wrong amount of cash received", "B": "visa or mastercard", "C": "declined transfer", "D": "exchange rate"}
{"text": "what are exchange rates based on", "label": "B", "A": "passcode forgotten", "B": "exchange rate", "C": "topping up by card", "D": "card linking"}
{"text": "what are exchange rates", "label": "C", "A": "order physical card", "B": "card linking", "C": "exchange rate", "D": "verify top up"}
{"text": "What are the most current exchange rates?", "label": "C", "A": "automatic top up", "B": "cancel transfer", "C": "exchange rate", "D": "balance not updated after bank transfer"}
{"text": "Can you explain your exchange rate policy to me?", "label": "D", "A": "getting virtual card", "B": "passcode forgotten", "C": "card arrival", "D": "exchange rate"}
{"text": "Is it a good time to exchange?", "label": "C", "A": "pending top up", "B": "activate my card", "C": "exchange rate", "D": "contactless not working"}
{"text": "What is the exchange rate like on this app?", "label": "D", "A": "order physical card", "B": "age limit", "C": "transfer not received by recipient", "D": "exchange rate"}
{"text": "Do you have a list of exchange rates?", "label": "B", "A": "get physical card", "B": "exchange rate", "C": "supported cards and currencies", "D": "wrong amount of cash received"}
{"text": "Can you tell me where you get your exchange rates?", "label": "A", "A": "exchange rate", "B": "apple pay or google pay", "C": "lost or stolen phone", "D": "contactless not working"}
{"text": "Will I get a curreng foreign exchange rate?", "label": "C", "A": "change pin", "B": "top up reverted", "C": "exchange rate", "D": "wrong amount of cash received"}
{"text": "What currencies is an exchange rate calculated in?", "label": "D", "A": "lost or stolen card", "B": "beneficiary not allowed", "C": "request refund", "D": "exchange rate"}
{"text": "Where do you get your exchange rates from?", "label": "A", "A": "exchange rate", "B": "exchange via app", "C": "getting spare card", "D": "pending card payment"}
{"text": "What is the base of the exchange rates?", "label": "A", "A": "exchange rate", "B": "cancel transfer", "C": "balance not updated after bank transfer", "D": "apple pay or google pay"}
{"text": "What exchange rate do you use?", "label": "D", "A": "edit personal details", "B": "age limit", "C": "getting virtual card", "D": "exchange rate"}
{"text": "The exchange rates are?", "label": "A", "A": "exchange rate", "B": "transaction charged twice", "C": "card payment fee charged", "D": "direct debit payment not recognised"}
{"text": "What do you base your exchange rates on?", "label": "C", "A": "card acceptance", "B": "transfer timing", "C": "exchange rate", "D": "virtual card not working"}
{"text": "What foreign exchange rate will you use?", "label": "B", "A": "pending top up", "B": "exchange rate", "C": "getting virtual card", "D": "edit personal details"}
{"text": "How much will I get with the exchange rate?", "label": "D", "A": "declined transfer", "B": "declined cash withdrawal", "C": "card not working", "D": "exchange rate"}
{"text": "The exchange rate would be?", "label": "A", "A": "exchange rate", "B": "pending top up", "C": "wrong amount of cash received", "D": "pending card payment"}
{"text": "What is the exchange rate like?", "label": "B", "A": "lost or stolen phone", "B": "exchange rate", "C": "getting virtual card", "D": "card acceptance"}
{"text": "How do your exchange rates work?", "label": "C", "A": "card payment not recognised", "B": "fiat currency support", "C": "exchange rate", "D": "activate my card"}
{"text": "what is the exchange rate?", "label": "D", "A": "automatic top up", "B": "edit personal details", "C": "lost or stolen phone", "D": "exchange rate"}
{"text": "Where did your guys exchange rates come from?", "label": "C", "A": "edit personal details", "B": "card swallowed", "C": "exchange rate", "D": "top up limits"}
{"text": "How are you determining your exchange rates?", "label": "D", "A": "passcode forgotten", "B": "topping up by card", "C": "transfer fee charged", "D": "exchange rate"}
{"text": "I'm trying to figure out the current exchange rate.", "label": "A", "A": "exchange rate", "B": "lost or stolen card", "C": "top up limits", "D": "failed transfer"}
{"text": "From where are you getting your exchange rates?", "label": "C", "A": "card delivery estimate", "B": "verify source of funds", "C": "exchange rate", "D": "exchange via app"}
{"text": "Can you tell me the foreign exchange rate?", "label": "A", "A": "exchange rate", "B": "transfer timing", "C": "disposable card limits", "D": "transfer not received by recipient"}
{"text": "why do your exchange rates change", "label": "C", "A": "topping up by card", "B": "lost or stolen card", "C": "exchange rate", "D": "country support"}
{"text": "What kind of foreign exchange rate will I get when I exchange my money?", "label": "A", "A": "exchange rate", "B": "declined card payment", "C": "transaction charged twice", "D": "country support"}
{"text": "What is my foreign exchange rate?", "label": "D", "A": "cancel transfer", "B": "unable to verify identity", "C": "supported cards and currencies", "D": "exchange rate"}
{"text": "when does the rate get determined", "label": "B", "A": "top up by cash or cheque", "B": "exchange rate", "C": "card payment not recognised", "D": "why verify identity"}
{"text": "What is the current exchange rate for me?", "label": "A", "A": "exchange rate", "B": "receiving money", "C": "card arrival", "D": "unable to verify identity"}
{"text": "I purchased something in a foreign currency but the rate applied is wrong", "label": "B", "A": "pending top up", "B": "card payment wrong exchange rate", "C": "atm support", "D": "age limit"}
{"text": "I made a currency exchange and think I was charged more than I should of been.", "label": "A", "A": "card payment wrong exchange rate", "B": "transfer into account", "C": "pin blocked", "D": "top up reverted"}
{"text": "the card payment exchange rate is wrong", "label": "B", "A": "top up limits", "B": "card payment wrong exchange rate", "C": "declined cash withdrawal", "D": "exchange via app"}
{"text": "The exchange rate was wrong when I bought something outside the country.", "label": "B", "A": "pending cash withdrawal", "B": "card payment wrong exchange rate", "C": "transfer fee charged", "D": "contactless not working"}
{"text": "The exchange rate on my purchase is wrong.", "label": "D", "A": "card linking", "B": "request refund", "C": "direct debit payment not recognised", "D": "card payment wrong exchange rate"}
{"text": "This rate is too low. Are you sure your using the right exchange rate.", "label": "B", "A": "exchange via app", "B": "card payment wrong exchange rate", "C": "top up limits", "D": "transaction charged twice"}
{"text": "I bought something, but the exchange rate looks wrong.", "label": "D", "A": "compromised card", "B": "atm support", "C": "verify my identity", "D": "card payment wrong exchange rate"}
{"text": "The rate applied to my foreign purchase was incorrect", "label": "A", "A": "card payment wrong exchange rate", "B": "balance not updated after cheque or cash deposit", "C": "why verify identity", "D": "card delivery estimate"}
{"text": "I bought something in a foreign currency but the rate applied is wrong!", "label": "D", "A": "disposable card limits", "B": "declined transfer", "C": "extra charge on statement", "D": "card payment wrong exchange rate"}
{"text": "My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much.", "label": "D", "A": "topping up by card", "B": "declined card payment", "C": "compromised card", "D": "card payment wrong exchange rate"}
{"text": "You did not apply the correct exchange rate for an item that I bought.", "label": "A", "A": "card payment wrong exchange rate", "B": "top up by cash or cheque", "C": "declined card payment", "D": "exchange rate"}
{"text": "The rate of exchange for my card payment is incorrect", "label": "B", "A": "terminate account", "B": "card payment wrong exchange rate", "C": "top up by bank transfer charge", "D": "top up reverted"}
{"text": "The rate for a currency exchange was wrong when I bought something.", "label": "D", "A": "lost or stolen phone", "B": "order physical card", "C": "contactless not working", "D": "card payment wrong exchange rate"}
{"text": "Why is the exchange rate wrong when I purchase something abroad?", "label": "D", "A": "top up limits", "B": "exchange charge", "C": "extra charge on statement", "D": "card payment wrong exchange rate"}
{"text": "I bought an item and noticed the exchange rate was not correct.", "label": "A", "A": "card payment wrong exchange rate", "B": "pin blocked", "C": "reverted card payment?", "D": "declined transfer"}
{"text": "I bought something overseas and the wrong exchange rate is on my statement.", "label": "C", "A": "card payment not recognised", "B": "transfer not received by recipient", "C": "card payment wrong exchange rate", "D": "apple pay or google pay"}
{"text": "The exchange rate for my transaction last Saturday seems to have been wrong I got charged extra.  Please fix.", "label": "D", "A": "virtual card not working", "B": "age limit", "C": "declined cash withdrawal", "D": "card payment wrong exchange rate"}
{"text": "Why is your exchange rate for my card payment wrong", "label": "C", "A": "top up by cash or cheque", "B": "fiat currency support", "C": "card payment wrong exchange rate", "D": "order physical card"}
{"text": "Why am I being charged more ?", "label": "D", "A": "balance not updated after bank transfer", "B": "visa or mastercard", "C": "transfer not received by recipient", "D": "card payment wrong exchange rate"}
{"text": "I purchased an item and the exchange rate I was given was incorrect.", "label": "B", "A": "card linking", "B": "card payment wrong exchange rate", "C": "topping up by card", "D": "unable to verify identity"}
{"text": "I don't think my card payment exchange rate is correct.", "label": "D", "A": "top up by card charge", "B": "extra charge on statement", "C": "pending transfer", "D": "card payment wrong exchange rate"}
{"text": "When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate?", "label": "B", "A": "exchange rate", "B": "card payment wrong exchange rate", "C": "top up limits", "D": "fiat currency support"}
{"text": "They charged me wrong for a currency exchange on a purchase.", "label": "B", "A": "country support", "B": "card payment wrong exchange rate", "C": "card not working", "D": "contactless not working"}
{"text": "I believe my card payment exchange rate is incorrect.", "label": "B", "A": "transfer not received by recipient", "B": "card payment wrong exchange rate", "C": "top up by card charge", "D": "top up reverted"}
{"text": "Hi, I have been overcharged for my payment last Saturday. I guess exchange rate was wrong.", "label": "B", "A": "edit personal details", "B": "card payment wrong exchange rate", "C": "top up by bank transfer charge", "D": "cancel transfer"}
{"text": "The exchange rate seems off on this transaction", "label": "D", "A": "card acceptance", "B": "exchange charge", "C": "age limit", "D": "card payment wrong exchange rate"}
{"text": "The exchange rate given to me wasn't correct, after i purchased an item", "label": "B", "A": "terminate account", "B": "card payment wrong exchange rate", "C": "order physical card", "D": "passcode forgotten"}
{"text": "Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please.", "label": "D", "A": "edit personal details", "B": "Refund not showing up", "C": "receiving money", "D": "card payment wrong exchange rate"}
{"text": "I'm pretty sure something went wrong with my exchange. I changed Russian Ruble to UK pounds and was charged way too much!", "label": "A", "A": "card payment wrong exchange rate", "B": "lost or stolen card", "C": "exchange charge", "D": "balance not updated after bank transfer"}
{"text": "I wasn't applied the correct exchange rate for an item I bought", "label": "C", "A": "terminate account", "B": "top up by cash or cheque", "C": "card payment wrong exchange rate", "D": "beneficiary not allowed"}
{"text": "the conversion value for my card payments is incorrect.", "label": "B", "A": "wrong exchange rate for cash withdrawal", "B": "card payment wrong exchange rate", "C": "reverted card payment?", "D": "compromised card"}
{"text": "The wrong exchange rate was used when I bought something with a foriegn currency.", "label": "B", "A": "get physical card", "B": "card payment wrong exchange rate", "C": "supported cards and currencies", "D": "pending transfer"}
{"text": "I paid for something in foreign currency but noticed the exchange rate is incorrect.", "label": "D", "A": "verify source of funds", "B": "unable to verify identity", "C": "pending card payment", "D": "card payment wrong exchange rate"}
{"text": "The incorrect rate was used in my foreign purchase", "label": "C", "A": "visa or mastercard", "B": "pending cash withdrawal", "C": "card payment wrong exchange rate", "D": "why verify identity"}
{"text": "Why was the exchange rate incorrect for an item I recently bought?", "label": "B", "A": "transfer timing", "B": "card payment wrong exchange rate", "C": "terminate account", "D": "activate my card"}
{"text": "Why is my exchange rate wrong for an item I bought?", "label": "D", "A": "pending top up", "B": "apple pay or google pay", "C": "passcode forgotten", "D": "card payment wrong exchange rate"}
{"text": "How can I check the exchange rate applied to my transaction?", "label": "B", "A": "receiving money", "B": "card payment wrong exchange rate", "C": "passcode forgotten", "D": "top up failed"}
{"text": "Your exchange rate is totally wrong for my card payment", "label": "B", "A": "verify top up", "B": "card payment wrong exchange rate", "C": "top up limits", "D": "cancel transfer"}
{"text": "The wrong rate was applied to an item I bought in a currency different from mine. Can this be changed?", "label": "C", "A": "top up failed", "B": "Refund not showing up", "C": "card payment wrong exchange rate", "D": "verify source of funds"}
{"text": "I go the wrong exchange rate applied to my purchase in a foreign country.", "label": "C", "A": "card swallowed", "B": "pending transfer", "C": "card payment wrong exchange rate", "D": "order physical card"}
{"text": "My statement has a dollar I have been charged showing up on it.", "label": "A", "A": "extra charge on statement", "B": "card about to expire", "C": "passcode forgotten", "D": "supported cards and currencies"}
{"text": "Why is there a fee for an extra pound in my statement?", "label": "B", "A": "verify top up", "B": "extra charge on statement", "C": "verify source of funds", "D": "edit personal details"}
{"text": "I'm not okay with this fee on my statement.", "label": "B", "A": "card payment not recognised", "B": "extra charge on statement", "C": "fiat currency support", "D": "change pin"}
{"text": "Why is there an extra dollar charged to my account?", "label": "B", "A": "lost or stolen card", "B": "extra charge on statement", "C": "card arrival", "D": "transaction charged twice"}
{"text": "There is a fee I don't recognize on my statement.", "label": "A", "A": "extra charge on statement", "B": "age limit", "C": "get physical card", "D": "compromised card"}
{"text": "I would like a refund on the extra pound I was charged.", "label": "C", "A": "beneficiary not allowed", "B": "visa or mastercard", "C": "extra charge on statement", "D": "get physical card"}
{"text": "Can you explain what this random $1 charge is?", "label": "C", "A": "disposable card limits", "B": "reverted card payment?", "C": "extra charge on statement", "D": "cash withdrawal charge"}
{"text": "What is this $1 charge on my statement?", "label": "C", "A": "passcode forgotten", "B": "automatic top up", "C": "extra charge on statement", "D": "verify top up"}
{"text": "Why does my statement have these extra charges?", "label": "D", "A": "top up limits", "B": "declined transfer", "C": "exchange via app", "D": "extra charge on statement"}
{"text": "I do not remember purchasing anything for 1£, and it is on my statement. Can you please tell me what that is about?", "label": "C", "A": "pending cash withdrawal", "B": "top up by card charge", "C": "extra charge on statement", "D": "supported cards and currencies"}
{"text": "I can see an extra 1£ charge on my app. Why did you charge me extra?", "label": "C", "A": "automatic top up", "B": "lost or stolen card", "C": "extra charge on statement", "D": "atm support"}
{"text": "Can you tell me why I noticed a $1 charge on my statement?", "label": "C", "A": "top up by card charge", "B": "request refund", "C": "extra charge on statement", "D": "get disposable virtual card"}
{"text": "When will the $1 transaction be credited to me?", "label": "C", "A": "transaction charged twice", "B": "card arrival", "C": "extra charge on statement", "D": "contactless not working"}
{"text": "Where did this fee come from?", "label": "C", "A": "card payment not recognised", "B": "passcode forgotten", "C": "extra charge on statement", "D": "getting spare card"}
{"text": "I noticed an extra $1 charge on my statement, can you tell me why that is?", "label": "D", "A": "exchange rate", "B": "card linking", "C": "card payment wrong exchange rate", "D": "extra charge on statement"}
{"text": "There is an extra $1 charge", "label": "C", "A": "reverted card payment?", "B": "unable to verify identity", "C": "extra charge on statement", "D": "exchange via app"}
{"text": "I need information about an extra €1 fee in my statement.", "label": "D", "A": "terminate account", "B": "balance not updated after bank transfer", "C": "card delivery estimate", "D": "extra charge on statement"}
{"text": "Why is there an extra 1 pound charge on my card?", "label": "C", "A": "visa or mastercard", "B": "card payment fee charged", "C": "extra charge on statement", "D": "request refund"}
{"text": "Why are there so many fees on my statement?", "label": "B", "A": "direct debit payment not recognised", "B": "extra charge on statement", "C": "getting virtual card", "D": "top up by cash or cheque"}
{"text": "What would be the reason there's an extra fee on my statement?", "label": "D", "A": "top up by cash or cheque", "B": "getting virtual card", "C": "card swallowed", "D": "extra charge on statement"}
{"text": "Where did this 1 euro fee come from?", "label": "A", "A": "extra charge on statement", "B": "wrong exchange rate for cash withdrawal", "C": "card payment wrong exchange rate", "D": "exchange via app"}
{"text": "I got a extra €1 fee in my statement", "label": "B", "A": "contactless not working", "B": "extra charge on statement", "C": "declined transfer", "D": "card not working"}
{"text": "I have a 1 euro fee on my statement.", "label": "D", "A": "pending transfer", "B": "Refund not showing up", "C": "exchange rate", "D": "extra charge on statement"}
{"text": "Why was I overcharged a pound!?", "label": "B", "A": "topping up by card", "B": "extra charge on statement", "C": "beneficiary not allowed", "D": "top up reverted"}
{"text": "Something went wrong, I was charged an extra pound?", "label": "B", "A": "card about to expire", "B": "extra charge on statement", "C": "top up by bank transfer charge", "D": "supported cards and currencies"}
{"text": "Where did the extra fee on my statement come from?", "label": "C", "A": "card linking", "B": "beneficiary not allowed", "C": "extra charge on statement", "D": "declined transfer"}
{"text": "There is an extra charge on my app that I was not told about or I was aware of!", "label": "B", "A": "transfer timing", "B": "extra charge on statement", "C": "age limit", "D": "transfer into account"}
{"text": "I am seeing an extra fee on my statement what is that for?", "label": "D", "A": "top up failed", "B": "lost or stolen phone", "C": "lost or stolen card", "D": "extra charge on statement"}
{"text": "What is this €1 fee in my statement?", "label": "A", "A": "extra charge on statement", "B": "transfer into account", "C": "card delivery estimate", "D": "failed transfer"}
{"text": "I am a new customer, and I happened to look at my app and there is a charge I am not familiar with.  Could you tell me why the extra charge is there?", "label": "A", "A": "extra charge on statement", "B": "order physical card", "C": "verify top up", "D": "receiving money"}
{"text": "For some reason my account's been charged an extra dollar.", "label": "B", "A": "transfer not received by recipient", "B": "extra charge on statement", "C": "reverted card payment?", "D": "disposable card limits"}
{"text": "There is a transaction for $1 and I don't know why it was charged.", "label": "C", "A": "balance not updated after bank transfer", "B": "edit personal details", "C": "extra charge on statement", "D": "age limit"}
{"text": "Can you help me with a weird charge?  It's a pound charge that never goes away from the statement view on the app I'm using.  It's not described as anything but \"Pending\", and that status has never changed during the last two days.", "label": "C", "A": "pending cash withdrawal", "B": "transfer not received by recipient", "C": "extra charge on statement", "D": "Refund not showing up"}
{"text": "What is the purpose of the extra fee that is showing up on my statement?", "label": "A", "A": "extra charge on statement", "B": "terminate account", "C": "balance not updated after cheque or cash deposit", "D": "getting virtual card"}
{"text": "$1 extra has been charged on my statement, why is that?", "label": "B", "A": "card arrival", "B": "extra charge on statement", "C": "cash withdrawal not recognised", "D": "card acceptance"}
{"text": "What is the extra  €1 fee in my statement", "label": "A", "A": "extra charge on statement", "B": "top up failed", "C": "supported cards and currencies", "D": "card delivery estimate"}
{"text": "It's been two weeks, why has the transaction for $1.00 not been reversed?", "label": "D", "A": "card payment fee charged", "B": "card about to expire", "C": "transfer fee charged", "D": "extra charge on statement"}
{"text": "What is the €1 fee for?", "label": "B", "A": "card acceptance", "B": "extra charge on statement", "C": "pending cash withdrawal", "D": "virtual card not working"}
{"text": "I'm quite confused as to what is going on. There is some odd extra pound charge on my statement in the app that's just listed as pending and doesn't go away since a couple days.", "label": "D", "A": "card about to expire", "B": "top up failed", "C": "declined cash withdrawal", "D": "extra charge on statement"}
{"text": "Can you please check why I am having this extra fee on my statement.", "label": "D", "A": "transfer not received by recipient", "B": "top up by bank transfer charge", "C": "beneficiary not allowed", "D": "extra charge on statement"}
{"text": "My withdrawl is still pending.  Why?", "label": "D", "A": "card payment wrong exchange rate", "B": "declined cash withdrawal", "C": "apple pay or google pay", "D": "pending cash withdrawal"}
{"text": "My card was denied at an ATM earlier today but the transaction is pending. Please cancel it as I did not receive my money.", "label": "D", "A": "transfer fee charged", "B": "cash withdrawal charge", "C": "top up by bank transfer charge", "D": "pending cash withdrawal"}
{"text": "My transaction is still showing that is pending from my cash withdrawal.", "label": "A", "A": "pending cash withdrawal", "B": "declined cash withdrawal", "C": "lost or stolen card", "D": "beneficiary not allowed"}
{"text": "Hey I tried to get some money out earlier but the machine didn't work. Now just saw the transaction still seems in progress! Can you please check what's going there, seems something is broken, I don't want to be charged for money that I haven't actually received!", "label": "A", "A": "pending cash withdrawal", "B": "lost or stolen card", "C": "pin blocked", "D": "request refund"}
{"text": "How long does the cash withdrawal take to pend?", "label": "C", "A": "card about to expire", "B": "card payment wrong exchange rate", "C": "pending cash withdrawal", "D": "cancel transfer"}
{"text": "Why is it taking so long for my cash withdrawal to no longer show as pending?", "label": "C", "A": "balance not updated after bank transfer", "B": "unable to verify identity", "C": "pending cash withdrawal", "D": "verify my identity"}
{"text": "I tried taking money from the ATM but no money came out, but the transaction is still pending? How is this possible?", "label": "B", "A": "verify top up", "B": "pending cash withdrawal", "C": "change pin", "D": "pending transfer"}
{"text": "I got some cash of an ATM earlier but this shows up as pending in the app. How can this be still pending, I've got the cash already?", "label": "C", "A": "country support", "B": "card arrival", "C": "pending cash withdrawal", "D": "top up by card charge"}
{"text": "Why is my withdrawal still pending?", "label": "A", "A": "pending cash withdrawal", "B": "contactless not working", "C": "card not working", "D": "pin blocked"}
{"text": "Are you sure when the withdrawal will show?", "label": "C", "A": "wrong exchange rate for cash withdrawal", "B": "top up by bank transfer charge", "C": "pending cash withdrawal", "D": "compromised card"}
{"text": "Hi! I was wondering if you can help me. I used the city centre ATM to get some cash, but the machine declined my card. My account shows that transaction is still pending. I didn't receive the money, so please cancel that transaction.", "label": "C", "A": "age limit", "B": "get physical card", "C": "pending cash withdrawal", "D": "pin blocked"}
{"text": "Why is a transaction showing as pending when I recieved cash from an ATM?", "label": "C", "A": "card linking", "B": "transfer timing", "C": "pending cash withdrawal", "D": "pending card payment"}
{"text": "My cash in the ATM is still pending", "label": "D", "A": "card delivery estimate", "B": "transfer into account", "C": "transfer fee charged", "D": "pending cash withdrawal"}
{"text": "my atm cash out is still pending", "label": "D", "A": "contactless not working", "B": "top up by cash or cheque", "C": "automatic top up", "D": "pending cash withdrawal"}
{"text": "I am still waiting for a cash withdrawal to show", "label": "A", "A": "pending cash withdrawal", "B": "pending transfer", "C": "declined card payment", "D": "top up failed"}
{"text": "Is my pending cash withdrawal processed?", "label": "B", "A": "card linking", "B": "pending cash withdrawal", "C": "beneficiary not allowed", "D": "cancel transfer"}
{"text": "how long til my cash out goes through?", "label": "A", "A": "pending cash withdrawal", "B": "balance not updated after bank transfer", "C": "age limit", "D": "why verify identity"}
{"text": "Why is my ATM cash withdrawal showing up as a pending transaction?", "label": "D", "A": "card linking", "B": "why verify identity", "C": "pending top up", "D": "pending cash withdrawal"}
{"text": "Hi,I tried to get some money out but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.", "label": "C", "A": "cash withdrawal not recognised", "B": "exchange rate", "C": "pending cash withdrawal", "D": "compromised card"}
{"text": "Hey, my card was declined at an ATM in the city centre theatre. My account says the transaction is pending, though. I didn't get the money, though, so what does that mean?", "label": "B", "A": "pin blocked", "B": "pending cash withdrawal", "C": "wrong amount of cash received", "D": "activate my card"}
{"text": "Why do I have a pending cash withdrawal?", "label": "D", "A": "get disposable virtual card", "B": "wrong exchange rate for cash withdrawal", "C": "virtual card not working", "D": "pending cash withdrawal"}
{"text": "I have a pending cash withdrawal", "label": "C", "A": "transfer into account", "B": "declined cash withdrawal", "C": "pending cash withdrawal", "D": "top up reverted"}
{"text": "I made a withdrawal from my account but it has not posted?", "label": "A", "A": "pending cash withdrawal", "B": "visa or mastercard", "C": "country support", "D": "edit personal details"}
{"text": "Is my cash withdrawal pending?", "label": "D", "A": "lost or stolen phone", "B": "extra charge on statement", "C": "fiat currency support", "D": "pending cash withdrawal"}
{"text": "I'm not quite understanding why my cash withdrawal is showing as pending.", "label": "A", "A": "pending cash withdrawal", "B": "top up by bank transfer charge", "C": "passcode forgotten", "D": "pending top up"}
{"text": "I made a cash withdrawal but the pending status is taking forever.", "label": "D", "A": "wrong amount of cash received", "B": "top up reverted", "C": "balance not updated after bank transfer", "D": "pending cash withdrawal"}
{"text": "My cash withdrawal is still showing as pending.", "label": "B", "A": "edit personal details", "B": "pending cash withdrawal", "C": "card delivery estimate", "D": "transfer timing"}
{"text": "Why am I unable to take money from my card but the statement says the transaction is still pending?", "label": "D", "A": "exchange via app", "B": "exchange charge", "C": "top up by card charge", "D": "pending cash withdrawal"}
{"text": "Why does my account have a pending cash withdrawal?", "label": "B", "A": "exchange via app", "B": "pending cash withdrawal", "C": "declined card payment", "D": "unable to verify identity"}
{"text": "I have a pending transaction in my app. How is it still pending if I pulled the cash out from the ATM earlier?", "label": "D", "A": "order physical card", "B": "virtual card not working", "C": "top up by card charge", "D": "pending cash withdrawal"}
{"text": "Cash withdrawal still pending?", "label": "A", "A": "pending cash withdrawal", "B": "get physical card", "C": "receiving money", "D": "get disposable virtual card"}
{"text": "I received cash from the ATM earlier, but this shows up as pending in the app.  I've got the cash already.  How can this be still pending?", "label": "D", "A": "cash withdrawal charge", "B": "activate my card", "C": "card not working", "D": "pending cash withdrawal"}
{"text": "I tried to take money from my card, but it didn't work. Later I saw that the transaction is still in progress. What's goign on?", "label": "D", "A": "exchange charge", "B": "card arrival", "C": "transfer fee charged", "D": "pending cash withdrawal"}
{"text": "Why does it say pending cash withdrawal on my statement?", "label": "D", "A": "unable to verify identity", "B": "extra charge on statement", "C": "age limit", "D": "pending cash withdrawal"}
{"text": "How long with my cash withdrawal stay pending for?", "label": "D", "A": "reverted card payment?", "B": "get physical card", "C": "pin blocked", "D": "pending cash withdrawal"}
{"text": "Where's accounting for my cash withdrawal?", "label": "C", "A": "atm support", "B": "beneficiary not allowed", "C": "pending cash withdrawal", "D": "top up by cash or cheque"}
{"text": "My account was charged for a withdraw I tried to make that was decline.", "label": "A", "A": "pending cash withdrawal", "B": "top up by cash or cheque", "C": "Refund not showing up", "D": "visa or mastercard"}
{"text": "how long does it take to post atm with drawl", "label": "C", "A": "top up limits", "B": "activate my card", "C": "pending cash withdrawal", "D": "top up by cash or cheque"}
{"text": "Why is my cash withdrawal from the ATM still not yet showing as confirmed in my account?", "label": "B", "A": "Refund not showing up", "B": "pending cash withdrawal", "C": "exchange rate", "D": "top up reverted"}
{"text": "What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment?", "label": "B", "A": "transfer not received by recipient", "B": "pending cash withdrawal", "C": "transaction charged twice", "D": "getting spare card"}
{"text": "If I request that my funds be held, what currencies do you use?", "label": "D", "A": "disposable card limits", "B": "topping up by card", "C": "wrong amount of cash received", "D": "fiat currency support"}
{"text": "I want to know how many different currencies my money can be in", "label": "C", "A": "direct debit payment not recognised", "B": "top up limits", "C": "fiat currency support", "D": "automatic top up"}
{"text": "Do you support all fiat currencies?", "label": "B", "A": "card arrival", "B": "fiat currency support", "C": "exchange charge", "D": "why verify identity"}
{"text": "Does your system support multiple currency.", "label": "A", "A": "fiat currency support", "B": "request refund", "C": "visa or mastercard", "D": "card payment not recognised"}
{"text": "What currencies can I hold money in?", "label": "C", "A": "card not working", "B": "balance not updated after bank transfer", "C": "fiat currency support", "D": "exchange via app"}
{"text": "Do you support any currency?", "label": "C", "A": "direct debit payment not recognised", "B": "top up by cash or cheque", "C": "fiat currency support", "D": "verify top up"}
{"text": "There is an incoming payment into my account, but it is deactivated. Will they still be processed?", "label": "B", "A": "cash withdrawal charge", "B": "fiat currency support", "C": "cash withdrawal not recognised", "D": "card delivery estimate"}
{"text": "What currencies do you do exchanges for?", "label": "C", "A": "compromised card", "B": "exchange via app", "C": "fiat currency support", "D": "pending card payment"}
{"text": "In terms of holding and exchange, what fiat currencies do you use.", "label": "A", "A": "fiat currency support", "B": "lost or stolen card", "C": "pending card payment", "D": "why verify identity"}
{"text": "What fiat currencies are used for holding transactions?", "label": "C", "A": "card arrival", "B": "wrong amount of cash received", "C": "fiat currency support", "D": "verify top up"}
{"text": "Where can I exchange my money for EUR?", "label": "D", "A": "top up by bank transfer charge", "B": "virtual card not working", "C": "card not working", "D": "fiat currency support"}
{"text": "Is it permissible to hold money in multiple currencies?", "label": "D", "A": "top up reverted", "B": "transfer not received by recipient", "C": "terminate account", "D": "fiat currency support"}
{"text": "Can I exchange to EUR?", "label": "A", "A": "fiat currency support", "B": "compromised card", "C": "top up failed", "D": "get disposable virtual card"}
{"text": "Can someone assist me with the details explaining which fiat currencies that you support?", "label": "C", "A": "wrong amount of cash received", "B": "card about to expire", "C": "fiat currency support", "D": "change pin"}
{"text": "Do you offer additional currency options?", "label": "B", "A": "terminate account", "B": "fiat currency support", "C": "top up reverted", "D": "country support"}
{"text": "How do I change currencies to euros?", "label": "D", "A": "card payment fee charged", "B": "card not working", "C": "failed transfer", "D": "fiat currency support"}
{"text": "What fiat currencies are supported for holding and exchange?", "label": "B", "A": "verify top up", "B": "fiat currency support", "C": "wrong amount of cash received", "D": "reverted card payment?"}
{"text": "When considering currency holdings and exchanges, what fiat currencies are supported?", "label": "A", "A": "fiat currency support", "B": "declined card payment", "C": "pending top up", "D": "top up by cash or cheque"}
{"text": "Will you handle EUR?", "label": "A", "A": "fiat currency support", "B": "card not working", "C": "why verify identity", "D": "reverted card payment?"}
{"text": "Can I hold money in other currencies?", "label": "C", "A": "apple pay or google pay", "B": "balance not updated after cheque or cash deposit", "C": "fiat currency support", "D": "visa or mastercard"}
{"text": "What options do I have for holding currencies?", "label": "A", "A": "fiat currency support", "B": "lost or stolen phone", "C": "wrong exchange rate for cash withdrawal", "D": "card payment wrong exchange rate"}
{"text": "Do you happen to do exchanges of EUR?", "label": "D", "A": "why verify identity", "B": "card acceptance", "C": "get disposable virtual card", "D": "fiat currency support"}
{"text": "Do you accept exchanges to EUR?", "label": "A", "A": "fiat currency support", "B": "cash withdrawal not recognised", "C": "balance not updated after cheque or cash deposit", "D": "automatic top up"}
{"text": "Can you tell me what currency I can have?", "label": "C", "A": "verify source of funds", "B": "card not working", "C": "fiat currency support", "D": "failed transfer"}
{"text": "Am I able to exchange currencies?", "label": "B", "A": "beneficiary not allowed", "B": "fiat currency support", "C": "verify top up", "D": "apple pay or google pay"}
{"text": "What currencies are used in your exchange?", "label": "A", "A": "fiat currency support", "B": "reverted card payment?", "C": "pin blocked", "D": "card acceptance"}
{"text": "Which fiat currencies do you support?", "label": "C", "A": "country support", "B": "pending card payment", "C": "fiat currency support", "D": "declined transfer"}
{"text": "Which country's currency do you support?", "label": "A", "A": "fiat currency support", "B": "card payment not recognised", "C": "exchange charge", "D": "compromised card"}
{"text": "I want to make a currency exchange to EU.", "label": "A", "A": "fiat currency support", "B": "contactless not working", "C": "order physical card", "D": "declined card payment"}
{"text": "Can I exchange and hold all fiat currencies?", "label": "D", "A": "exchange rate", "B": "card arrival", "C": "passcode forgotten", "D": "fiat currency support"}
{"text": "What kind of currency can I hold money in?", "label": "D", "A": "balance not updated after bank transfer", "B": "top up by card charge", "C": "exchange rate", "D": "fiat currency support"}
{"text": "Can I exchange currencies?", "label": "C", "A": "age limit", "B": "direct debit payment not recognised", "C": "fiat currency support", "D": "reverted card payment?"}
{"text": "Do you work with all fiat currencies?", "label": "A", "A": "fiat currency support", "B": "transfer fee charged", "C": "transfer not received by recipient", "D": "card payment not recognised"}
{"text": "Can I hold money in multiple currencies?", "label": "C", "A": "visa or mastercard", "B": "card payment not recognised", "C": "fiat currency support", "D": "top up by cash or cheque"}
{"text": "How man currencies can I hold?", "label": "B", "A": "pending top up", "B": "fiat currency support", "C": "pending cash withdrawal", "D": "exchange via app"}
{"text": "Besides USD what other currencies can I have?", "label": "D", "A": "transfer fee charged", "B": "cash withdrawal charge", "C": "top up by card charge", "D": "fiat currency support"}
{"text": "How do I accept exchanges to EU?", "label": "D", "A": "beneficiary not allowed", "B": "verify my identity", "C": "balance not updated after cheque or cash deposit", "D": "fiat currency support"}
{"text": "What kind of fiat currency can I used for holding and exchange?", "label": "B", "A": "supported cards and currencies", "B": "fiat currency support", "C": "get physical card", "D": "getting spare card"}
{"text": "Do you support the exchange of EUR from my currency.", "label": "C", "A": "receiving money", "B": "activate my card", "C": "fiat currency support", "D": "balance not updated after bank transfer"}
{"text": "What countries can I travel to and have access to their currencies?", "label": "C", "A": "exchange rate", "B": "transfer not received by recipient", "C": "fiat currency support", "D": "card not working"}
{"text": "I need my card now!", "label": "D", "A": "cash withdrawal not recognised", "B": "why verify identity", "C": "lost or stolen phone", "D": "card delivery estimate"}
{"text": "my card was not in the mail again can you advise?", "label": "D", "A": "compromised card", "B": "Refund not showing up", "C": "wrong exchange rate for cash withdrawal", "D": "card delivery estimate"}
{"text": "i need my card quick", "label": "A", "A": "card delivery estimate", "B": "declined transfer", "C": "verify top up", "D": "card about to expire"}
{"text": "How long will it take to get to me?", "label": "B", "A": "atm support", "B": "card delivery estimate", "C": "get physical card", "D": "wrong amount of cash received"}
{"text": "I'm just wondering when my card will get here.", "label": "C", "A": "card payment fee charged", "B": "extra charge on statement", "C": "card delivery estimate", "D": "contactless not working"}
{"text": "Can you get me my card fast?", "label": "B", "A": "failed transfer", "B": "card delivery estimate", "C": "getting spare card", "D": "card about to expire"}
{"text": "How long will it take to deliver something to US?", "label": "B", "A": "change pin", "B": "card delivery estimate", "C": "request refund", "D": "visa or mastercard"}
{"text": "I live in the US, how long will it take for delivery?", "label": "C", "A": "transfer not received by recipient", "B": "request refund", "C": "card delivery estimate", "D": "get physical card"}
{"text": "When can I expect my card to be delivered to the US?", "label": "D", "A": "top up failed", "B": "declined cash withdrawal", "C": "unable to verify identity", "D": "card delivery estimate"}
{"text": "I need my card quickly", "label": "A", "A": "card delivery estimate", "B": "card payment fee charged", "C": "card acceptance", "D": "balance not updated after cheque or cash deposit"}
{"text": "Does delivery to the US take long?", "label": "D", "A": "terminate account", "B": "top up limits", "C": "Refund not showing up", "D": "card delivery estimate"}
{"text": "How long will it take to arrive?", "label": "A", "A": "card delivery estimate", "B": "automatic top up", "C": "why verify identity", "D": "card payment not recognised"}
{"text": "Can I have my card delivered on a specific day?", "label": "B", "A": "exchange charge", "B": "card delivery estimate", "C": "get disposable virtual card", "D": "fiat currency support"}
{"text": "What is the difference between standard and express delivery?", "label": "A", "A": "card delivery estimate", "B": "top up limits", "C": "atm support", "D": "extra charge on statement"}
{"text": "Can it be delivered by a specific date?", "label": "B", "A": "supported cards and currencies", "B": "card delivery estimate", "C": "top up reverted", "D": "terminate account"}
{"text": "May I choose when it's delivered?", "label": "D", "A": "balance not updated after bank transfer", "B": "card acceptance", "C": "lost or stolen phone", "D": "card delivery estimate"}
{"text": "I need it delivered on a certain date.", "label": "B", "A": "transaction charged twice", "B": "card delivery estimate", "C": "country support", "D": "direct debit payment not recognised"}
{"text": "When should I expect my card?", "label": "C", "A": "transfer fee charged", "B": "getting virtual card", "C": "card delivery estimate", "D": "exchange charge"}
{"text": "How long does it take to get my card? Can I choose when to receive it?", "label": "C", "A": "lost or stolen card", "B": "get disposable virtual card", "C": "card delivery estimate", "D": "age limit"}
{"text": "How long will it take for the card to arrive?", "label": "A", "A": "card delivery estimate", "B": "edit personal details", "C": "cancel transfer", "D": "card about to expire"}
{"text": "How fast can you deliver?", "label": "C", "A": "fiat currency support", "B": "verify source of funds", "C": "card delivery estimate", "D": "exchange via app"}
{"text": "Ordered awhile back, what is the ETA in the US?", "label": "A", "A": "card delivery estimate", "B": "automatic top up", "C": "terminate account", "D": "declined cash withdrawal"}
{"text": "How long should I expect for the card to arrive?", "label": "A", "A": "card delivery estimate", "B": "transfer fee charged", "C": "compromised card", "D": "top up limits"}
{"text": "Whats the delivery time to the United States?", "label": "D", "A": "transaction charged twice", "B": "pending card payment", "C": "request refund", "D": "card delivery estimate"}
{"text": "When will the card arrive?", "label": "C", "A": "visa or mastercard", "B": "get physical card", "C": "card delivery estimate", "D": "pending transfer"}
{"text": "Send my card as soon as you are able to.", "label": "B", "A": "topping up by card", "B": "card delivery estimate", "C": "card payment not recognised", "D": "top up failed"}
{"text": "When are cards delivered?", "label": "B", "A": "transfer timing", "B": "card delivery estimate", "C": "transaction charged twice", "D": "pending top up"}
{"text": "How long does shipping take to get to a US destination?", "label": "C", "A": "top up reverted", "B": "pending top up", "C": "card delivery estimate", "D": "beneficiary not allowed"}
{"text": "Can I get my card expedited?", "label": "B", "A": "age limit", "B": "card delivery estimate", "C": "declined card payment", "D": "exchange rate"}
{"text": "How long until my card is delivered?", "label": "A", "A": "card delivery estimate", "B": "card payment fee charged", "C": "transfer into account", "D": "order physical card"}
{"text": "I need my card to come as soon as possible.", "label": "A", "A": "card delivery estimate", "B": "pending top up", "C": "failed transfer", "D": "top up reverted"}
{"text": "When can I expect to receive my new card?", "label": "C", "A": "exchange via app", "B": "pending top up", "C": "card delivery estimate", "D": "cash withdrawal not recognised"}
{"text": "I am waiting for my card to arrive.", "label": "A", "A": "card delivery estimate", "B": "top up limits", "C": "exchange charge", "D": "card payment wrong exchange rate"}
{"text": "I need my card as soon as possible.", "label": "B", "A": "transfer fee charged", "B": "card delivery estimate", "C": "getting spare card", "D": "unable to verify identity"}
{"text": "I need it delivered by Saturday.", "label": "B", "A": "reverted card payment?", "B": "card delivery estimate", "C": "getting virtual card", "D": "failed transfer"}
{"text": "What's the U.S. Delivery time?", "label": "C", "A": "compromised card", "B": "pending cash withdrawal", "C": "card delivery estimate", "D": "wrong exchange rate for cash withdrawal"}
{"text": "When will my card arrive?", "label": "B", "A": "country support", "B": "card delivery estimate", "C": "cash withdrawal not recognised", "D": "verify my identity"}
{"text": "can I choose a date for delivery?", "label": "B", "A": "direct debit payment not recognised", "B": "card delivery estimate", "C": "getting spare card", "D": "disposable card limits"}
{"text": "Can I make sure my card is delivered on a specific day?", "label": "A", "A": "card delivery estimate", "B": "cash withdrawal charge", "C": "pin blocked", "D": "pending transfer"}
{"text": "Can I have it be delivered at a certain time?", "label": "A", "A": "card delivery estimate", "B": "card linking", "C": "declined cash withdrawal", "D": "pending top up"}
{"text": "When traveling, can I auto top-up my card at certain times?", "label": "C", "A": "declined card payment", "B": "wrong amount of cash received", "C": "automatic top up", "D": "cancel transfer"}
{"text": "Is there a limit when using auto top-up?", "label": "A", "A": "automatic top up", "B": "transfer fee charged", "C": "wrong exchange rate for cash withdrawal", "D": "edit personal details"}
{"text": "Will it automatically top-up or do I need to do that manually if there isn't much cash left?", "label": "B", "A": "pending transfer", "B": "automatic top up", "C": "atm support", "D": "receiving money"}
{"text": "I'm running out of money, can I  auto top up?", "label": "B", "A": "cancel transfer", "B": "automatic top up", "C": "visa or mastercard", "D": "balance not updated after cheque or cash deposit"}
{"text": "How do I use auto top up?", "label": "A", "A": "automatic top up", "B": "lost or stolen card", "C": "declined cash withdrawal", "D": "failed transfer"}
{"text": "Can it automatically top-up money if there isn't much left?", "label": "C", "A": "declined card payment", "B": "change pin", "C": "automatic top up", "D": "getting virtual card"}
{"text": "If there isn't much money left can it automatically top-up?", "label": "A", "A": "automatic top up", "B": "top up reverted", "C": "topping up by card", "D": "order physical card"}
{"text": "I read about the auto-top up function, but can't find it in the app.", "label": "C", "A": "transfer not received by recipient", "B": "card payment wrong exchange rate", "C": "automatic top up", "D": "pending top up"}
{"text": "Can I have it add money at certain time intervals when I travel?", "label": "D", "A": "failed transfer", "B": "balance not updated after cheque or cash deposit", "C": "card linking", "D": "automatic top up"}
{"text": "I'm going to be away for awhile, can I have it add money automatically in certain intervals?", "label": "A", "A": "automatic top up", "B": "receiving money", "C": "card linking", "D": "cash withdrawal charge"}
{"text": "Where can I find the \"auto-top\" feature?", "label": "B", "A": "top up limits", "B": "automatic top up", "C": "card delivery estimate", "D": "atm support"}
{"text": "I just activated auto top-up, but it is not letting me enable it. Why not?", "label": "A", "A": "automatic top up", "B": "country support", "C": "card linking", "D": "age limit"}
{"text": "Is there an auto top-up option?", "label": "D", "A": "fiat currency support", "B": "supported cards and currencies", "C": "visa or mastercard", "D": "automatic top up"}
{"text": "where is theft-top option?", "label": "D", "A": "transfer not received by recipient", "B": "lost or stolen phone", "C": "top up failed", "D": "automatic top up"}
{"text": "Are there limits on auto top-up?", "label": "A", "A": "automatic top up", "B": "apple pay or google pay", "C": "declined card payment", "D": "card payment not recognised"}
{"text": "can you assist me with the auto top up ?", "label": "A", "A": "automatic top up", "B": "getting virtual card", "C": "card acceptance", "D": "card payment not recognised"}
{"text": "Do you have any limit on the auto top-up?", "label": "D", "A": "contactless not working", "B": "passcode forgotten", "C": "change pin", "D": "automatic top up"}
{"text": "Why are there limits on auto top-up?", "label": "D", "A": "wrong exchange rate for cash withdrawal", "B": "balance not updated after cheque or cash deposit", "C": "cash withdrawal charge", "D": "automatic top up"}
{"text": "How can I top up automatically?", "label": "C", "A": "exchange charge", "B": "activate my card", "C": "automatic top up", "D": "transaction charged twice"}
{"text": "How do I make sure I don't run out of money on my card while traveling?", "label": "C", "A": "Refund not showing up", "B": "transfer into account", "C": "automatic top up", "D": "virtual card not working"}
{"text": "What's the limit on automatic top-up?", "label": "B", "A": "card payment wrong exchange rate", "B": "automatic top up", "C": "cash withdrawal charge", "D": "order physical card"}
{"text": "If I will be traveling, is there a way to auto top-up my card on certain days?", "label": "A", "A": "automatic top up", "B": "declined cash withdrawal", "C": "verify source of funds", "D": "get physical card"}
{"text": "Where is the auto top-up option?", "label": "B", "A": "reverted card payment?", "B": "automatic top up", "C": "top up by bank transfer charge", "D": "passcode forgotten"}
{"text": "Can I have a auto top-up when my account is short?", "label": "C", "A": "pending cash withdrawal", "B": "compromised card", "C": "automatic top up", "D": "Refund not showing up"}
{"text": "Do you have an auto top-up option?", "label": "C", "A": "transfer not received by recipient", "B": "card about to expire", "C": "automatic top up", "D": "card swallowed"}
{"text": "Can I space out how often money is transferred along my travels?", "label": "D", "A": "balance not updated after cheque or cash deposit", "B": "transfer timing", "C": "card payment fee charged", "D": "automatic top up"}
{"text": "Will it automatically top-up money if there isn't a lot left?", "label": "B", "A": "verify source of funds", "B": "automatic top up", "C": "fiat currency support", "D": "card swallowed"}
{"text": "Can I have it add money automatically in certain intervals?", "label": "A", "A": "automatic top up", "B": "declined transfer", "C": "unable to verify identity", "D": "order physical card"}
{"text": "Can I set up an automatic top-up for travel.", "label": "D", "A": "lost or stolen card", "B": "lost or stolen phone", "C": "beneficiary not allowed", "D": "automatic top up"}
{"text": "I've tried looking for the auto-top up option on your website and I can't seem to find it. Can you help me?", "label": "D", "A": "atm support", "B": "top up by card charge", "C": "compromised card", "D": "automatic top up"}
{"text": "how do I top up my money automatically", "label": "C", "A": "card not working", "B": "declined card payment", "C": "automatic top up", "D": "card delivery estimate"}
{"text": "Can I be topped up once I hit a certain balance?", "label": "C", "A": "top up by cash or cheque", "B": "activate my card", "C": "automatic top up", "D": "cancel transfer"}
{"text": "Will it automatically top-up if there isn't much money left?", "label": "C", "A": "pending top up", "B": "Refund not showing up", "C": "automatic top up", "D": "declined card payment"}
{"text": "Is there any way to Auto top-up?", "label": "A", "A": "automatic top up", "B": "getting spare card", "C": "card payment wrong exchange rate", "D": "request refund"}
{"text": "Can you explain where I can find the auto-top option?", "label": "B", "A": "declined cash withdrawal", "B": "automatic top up", "C": "exchange charge", "D": "age limit"}
{"text": "What is the auto top up function and where can I find that at?", "label": "A", "A": "automatic top up", "B": "card acceptance", "C": "getting virtual card", "D": "beneficiary not allowed"}
{"text": "Is there a way to top-up automatically?", "label": "D", "A": "card payment not recognised", "B": "getting spare card", "C": "card payment fee charged", "D": "automatic top up"}
{"text": "Is there a top-up feature, if there isn't a lot of money left?", "label": "A", "A": "automatic top up", "B": "getting virtual card", "C": "cash withdrawal not recognised", "D": "card arrival"}
{"text": "What is the highest limit for Auto Top?", "label": "B", "A": "lost or stolen phone", "B": "automatic top up", "C": "top up by cash or cheque", "D": "transfer fee charged"}
{"text": "How do I enable auto-top up?", "label": "A", "A": "automatic top up", "B": "terminate account", "C": "top up by card charge", "D": "direct debit payment not recognised"}
{"text": "I've tried my card a bunch of times and it never worked.", "label": "A", "A": "card not working", "B": "pending top up", "C": "card acceptance", "D": "top up by cash or cheque"}
{"text": "I can't get my card to work.", "label": "D", "A": "card acceptance", "B": "pin blocked", "C": "receiving money", "D": "card not working"}
{"text": "My card appears to be broken how can I fix it?", "label": "C", "A": "activate my card", "B": "reverted card payment?", "C": "card not working", "D": "pending cash withdrawal"}
{"text": "How do I know why my card isn't working?", "label": "C", "A": "pin blocked", "B": "direct debit payment not recognised", "C": "card not working", "D": "top up reverted"}
{"text": "My card broke.", "label": "B", "A": "card payment not recognised", "B": "card not working", "C": "fiat currency support", "D": "card swallowed"}
{"text": "My card won't work.", "label": "D", "A": "topping up by card", "B": "get physical card", "C": "beneficiary not allowed", "D": "card not working"}
{"text": "Why is my card not working?", "label": "B", "A": "direct debit payment not recognised", "B": "card not working", "C": "pending card payment", "D": "lost or stolen phone"}
{"text": "Can you please identify the problem with my bank card?", "label": "B", "A": "verify my identity", "B": "card not working", "C": "visa or mastercard", "D": "declined card payment"}
{"text": "How do I unblock my card using the app?", "label": "D", "A": "why verify identity", "B": "transfer fee charged", "C": "card arrival", "D": "card not working"}
{"text": "My card does not work", "label": "B", "A": "request refund", "B": "card not working", "C": "transfer timing", "D": "top up by bank transfer charge"}
{"text": "How can I get my physical card to work?", "label": "C", "A": "pending transfer", "B": "cancel transfer", "C": "card not working", "D": "why verify identity"}
{"text": "Can someone assist me by explaining why my card is not working?", "label": "A", "A": "card not working", "B": "pending card payment", "C": "exchange charge", "D": "edit personal details"}
{"text": "Help me.  My card doesn't work.", "label": "B", "A": "exchange charge", "B": "card not working", "C": "cancel transfer", "D": "getting virtual card"}
{"text": "Can a card stop working?", "label": "A", "A": "card not working", "B": "request refund", "C": "contactless not working", "D": "top up by cash or cheque"}
{"text": "I think my card is broken", "label": "C", "A": "receiving money", "B": "activate my card", "C": "card not working", "D": "edit personal details"}
{"text": "Why isn't my card working?", "label": "D", "A": "getting spare card", "B": "wrong exchange rate for cash withdrawal", "C": "terminate account", "D": "card not working"}
{"text": "My card isn't working anymore.", "label": "C", "A": "lost or stolen phone", "B": "topping up by card", "C": "card not working", "D": "cancel transfer"}
{"text": "My card was declined today when eating and I need to know what's wrong.", "label": "C", "A": "pending top up", "B": "visa or mastercard", "C": "card not working", "D": "top up reverted"}
{"text": "My card doesn't work.", "label": "A", "A": "card not working", "B": "terminate account", "C": "automatic top up", "D": "cash withdrawal charge"}
{"text": "How can I resolve a problem where my card won't go through at all?", "label": "D", "A": "top up by bank transfer charge", "B": "top up limits", "C": "supported cards and currencies", "D": "card not working"}
{"text": "My actual card isn't working.", "label": "C", "A": "card payment not recognised", "B": "cash withdrawal not recognised", "C": "card not working", "D": "card arrival"}
{"text": "Is my card broken?", "label": "B", "A": "getting spare card", "B": "card not working", "C": "balance not updated after bank transfer", "D": "cash withdrawal charge"}
{"text": "I broke my card", "label": "C", "A": "top up failed", "B": "supported cards and currencies", "C": "card not working", "D": "topping up by card"}
{"text": "My card stopped working", "label": "C", "A": "transfer not received by recipient", "B": "extra charge on statement", "C": "card not working", "D": "supported cards and currencies"}
{"text": "My card is broke, what do I do?", "label": "A", "A": "card not working", "B": "request refund", "C": "cash withdrawal not recognised", "D": "exchange rate"}
{"text": "I tried using my card today and it's not working, can you help me?", "label": "B", "A": "transaction charged twice", "B": "card not working", "C": "declined cash withdrawal", "D": "balance not updated after cheque or cash deposit"}
{"text": "My card stopped working when I use it", "label": "A", "A": "card not working", "B": "disposable card limits", "C": "lost or stolen phone", "D": "virtual card not working"}
{"text": "I can't use my card.", "label": "A", "A": "card not working", "B": "top up by cash or cheque", "C": "change pin", "D": "exchange rate"}
{"text": "Need help with my card. It's not working.", "label": "C", "A": "extra charge on statement", "B": "card payment wrong exchange rate", "C": "card not working", "D": "lost or stolen phone"}
{"text": "I cannot use my card.", "label": "A", "A": "card not working", "B": "exchange via app", "C": "verify my identity", "D": "age limit"}
{"text": "The card I've got seems to be broken.", "label": "D", "A": "balance not updated after cheque or cash deposit", "B": "age limit", "C": "get physical card", "D": "card not working"}
{"text": "My card isn't working", "label": "B", "A": "exchange charge", "B": "card not working", "C": "age limit", "D": "Refund not showing up"}
{"text": "My card suddenly quit working.", "label": "C", "A": "verify source of funds", "B": "pending card payment", "C": "card not working", "D": "card swallowed"}
{"text": "I have tried to use my card several times and it does not work.", "label": "A", "A": "card not working", "B": "declined transfer", "C": "pin blocked", "D": "transaction charged twice"}
{"text": "The card I have doesn't work.", "label": "B", "A": "atm support", "B": "card not working", "C": "card linking", "D": "beneficiary not allowed"}
{"text": "My card doesn't accept any transaction at all. What's wrong??", "label": "B", "A": "top up by cash or cheque", "B": "card not working", "C": "transfer not received by recipient", "D": "card linking"}
{"text": "How can i check if my card is working?", "label": "C", "A": "verify source of funds", "B": "transfer fee charged", "C": "card not working", "D": "wrong amount of cash received"}
{"text": "Nothing goes through on my card.", "label": "A", "A": "card not working", "B": "pending cash withdrawal", "C": "fiat currency support", "D": "declined cash withdrawal"}
{"text": "How do I find out why my card won't work?", "label": "C", "A": "compromised card", "B": "transfer timing", "C": "card not working", "D": "verify top up"}
{"text": "Could it be that I deactivated my card, its not working?", "label": "D", "A": "compromised card", "B": "verify top up", "C": "cancel transfer", "D": "card not working"}
{"text": "May I exchange currencies with this?", "label": "C", "A": "get physical card", "B": "request refund", "C": "exchange via app", "D": "top up by card charge"}
{"text": "Tell me how I can exchange between different currency.", "label": "B", "A": "apple pay or google pay", "B": "exchange via app", "C": "declined transfer", "D": "atm support"}
{"text": "Can I change from one currency to another?", "label": "C", "A": "card delivery estimate", "B": "top up by bank transfer charge", "C": "exchange via app", "D": "topping up by card"}
{"text": "How do I change GBP to AUD?", "label": "A", "A": "exchange via app", "B": "pending cash withdrawal", "C": "card linking", "D": "automatic top up"}
{"text": "Will this app exchange currencies?", "label": "C", "A": "transaction charged twice", "B": "card payment not recognised", "C": "exchange via app", "D": "failed transfer"}
{"text": "How do I convert currencies with the app?", "label": "C", "A": "lost or stolen card", "B": "verify source of funds", "C": "exchange via app", "D": "getting spare card"}
{"text": "How are currencies exchanged?", "label": "D", "A": "balance not updated after bank transfer", "B": "terminate account", "C": "declined transfer", "D": "exchange via app"}
{"text": "Can I exchange currencies with this app?", "label": "A", "A": "exchange via app", "B": "pending card payment", "C": "top up reverted", "D": "verify top up"}
{"text": "How do I make an exchange from one currency to another?", "label": "D", "A": "exchange charge", "B": "transfer not received by recipient", "C": "activate my card", "D": "exchange via app"}
{"text": "How do I interconvert between AUD and GBP?", "label": "C", "A": "transfer into account", "B": "top up by cash or cheque", "C": "exchange via app", "D": "compromised card"}
{"text": "What all currencies can be exchanged?", "label": "C", "A": "order physical card", "B": "pin blocked", "C": "exchange via app", "D": "card acceptance"}
{"text": "What is the best way to exchange currency between USD and GBP using your app?", "label": "B", "A": "transfer into account", "B": "exchange via app", "C": "failed transfer", "D": "verify my identity"}
{"text": "If I wanted to make a change from GBP to AUD what is the process?", "label": "C", "A": "activate my card", "B": "lost or stolen card", "C": "exchange via app", "D": "balance not updated after cheque or cash deposit"}
{"text": "Can I get some money exchanged?", "label": "D", "A": "balance not updated after cheque or cash deposit", "B": "Refund not showing up", "C": "card arrival", "D": "exchange via app"}
{"text": "Is it possible to change to another currency?", "label": "D", "A": "declined card payment", "B": "top up by card charge", "C": "wrong exchange rate for cash withdrawal", "D": "exchange via app"}
{"text": "How do I exchange my GBP to AUD?", "label": "C", "A": "age limit", "B": "why verify identity", "C": "exchange via app", "D": "top up by card charge"}
{"text": "How would I use my money in a different country?", "label": "C", "A": "direct debit payment not recognised", "B": "transaction charged twice", "C": "exchange via app", "D": "verify top up"}
{"text": "If I receive foreign currencies, am I able to exchange them on the app?", "label": "A", "A": "exchange via app", "B": "verify top up", "C": "top up by bank transfer charge", "D": "card acceptance"}
{"text": "Can I change to another currency?", "label": "C", "A": "beneficiary not allowed", "B": "why verify identity", "C": "exchange via app", "D": "disposable card limits"}
{"text": "I need AUD not GBP, how do I change it?", "label": "A", "A": "exchange via app", "B": "supported cards and currencies", "C": "edit personal details", "D": "terminate account"}
{"text": "What is the best way to exchange currency?", "label": "C", "A": "top up by card charge", "B": "fiat currency support", "C": "exchange via app", "D": "transfer not received by recipient"}
{"text": "If I need GBP instead of AUD what do I do?", "label": "B", "A": "top up failed", "B": "exchange via app", "C": "card linking", "D": "top up by cash or cheque"}
{"text": "I was wondering whether exchanging currencies can be done on this app.", "label": "B", "A": "verify source of funds", "B": "exchange via app", "C": "extra charge on statement", "D": "wrong exchange rate for cash withdrawal"}
{"text": "I might need AUD instead of GBP, how to change?", "label": "B", "A": "topping up by card", "B": "exchange via app", "C": "contactless not working", "D": "transfer timing"}
{"text": "How do I go through the process of currency exchange?", "label": "D", "A": "declined card payment", "B": "pending transfer", "C": "verify source of funds", "D": "exchange via app"}
{"text": "Change currency", "label": "C", "A": "terminate account", "B": "apple pay or google pay", "C": "exchange via app", "D": "transfer fee charged"}
{"text": "Can am I able to exchange currencies?", "label": "C", "A": "verify source of funds", "B": "cash withdrawal charge", "C": "exchange via app", "D": "transfer not received by recipient"}
{"text": "Where do I go to change GBP?", "label": "A", "A": "exchange via app", "B": "wrong amount of cash received", "C": "get physical card", "D": "pending cash withdrawal"}
{"text": "What currency's can i exchange for?", "label": "D", "A": "top up by cash or cheque", "B": "verify my identity", "C": "card about to expire", "D": "exchange via app"}
{"text": "What currencies will this app exchange?", "label": "B", "A": "card delivery estimate", "B": "exchange via app", "C": "cancel transfer", "D": "supported cards and currencies"}
{"text": "Can this app help me exchange currencies?", "label": "B", "A": "supported cards and currencies", "B": "exchange via app", "C": "card delivery estimate", "D": "transaction charged twice"}
{"text": "I would like to exchange some currency.", "label": "D", "A": "virtual card not working", "B": "passcode forgotten", "C": "terminate account", "D": "exchange via app"}
{"text": "Can I exchange between GBP and USD on the app?", "label": "A", "A": "exchange via app", "B": "exchange charge", "C": "card delivery estimate", "D": "terminate account"}
{"text": "Is there currency exchange on this app?", "label": "A", "A": "exchange via app", "B": "card acceptance", "C": "top up limits", "D": "disposable card limits"}
{"text": "Can I change my currency from USD to EUR?", "label": "D", "A": "top up by cash or cheque", "B": "order physical card", "C": "card arrival", "D": "exchange via app"}
{"text": "I think I want AUD and not GBP, can you help?", "label": "B", "A": "request refund", "B": "exchange via app", "C": "pending cash withdrawal", "D": "transaction charged twice"}
{"text": "How do I exchange currency?", "label": "A", "A": "exchange via app", "B": "verify my identity", "C": "card about to expire", "D": "top up by card charge"}
{"text": "Can I use this app to change dollars into euros?", "label": "D", "A": "activate my card", "B": "extra charge on statement", "C": "wrong amount of cash received", "D": "exchange via app"}
{"text": "Can I exchange currencies with my account?", "label": "B", "A": "declined transfer", "B": "exchange via app", "C": "transfer timing", "D": "contactless not working"}
{"text": "I would like to exchange currencies", "label": "D", "A": "top up by cash or cheque", "B": "top up reverted", "C": "verify source of funds", "D": "exchange via app"}
{"text": "My entire gym bag, including my wallet, was stolen out of my locker today. Everything in my wallet is gone - how do I block the card to make it can't be used?", "label": "B", "A": "pending top up", "B": "lost or stolen card", "C": "cash withdrawal charge", "D": "card swallowed"}
{"text": "I can't find my card and think it may have been stolen.", "label": "D", "A": "edit personal details", "B": "activate my card", "C": "card acceptance", "D": "lost or stolen card"}
{"text": "Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you?", "label": "A", "A": "lost or stolen card", "B": "pending transfer", "C": "card acceptance", "D": "get physical card"}
{"text": "I cant find my card, it's gone.", "label": "C", "A": "card payment wrong exchange rate", "B": "why verify identity", "C": "lost or stolen card", "D": "top up limits"}
{"text": "My card is lost! What can I do?", "label": "B", "A": "lost or stolen phone", "B": "lost or stolen card", "C": "exchange charge", "D": "visa or mastercard"}
{"text": "I lost my card", "label": "A", "A": "lost or stolen card", "B": "declined transfer", "C": "beneficiary not allowed", "D": "pending card payment"}
{"text": "Oh no!  I lost my card!  Help!", "label": "A", "A": "lost or stolen card", "B": "top up by bank transfer charge", "C": "top up limits", "D": "card payment fee charged"}
{"text": "I believe my card has been stolen, what can I do about this situation? It's urgent.", "label": "B", "A": "getting spare card", "B": "lost or stolen card", "C": "card payment not recognised", "D": "apple pay or google pay"}
{"text": "Help! Someone stole my card!", "label": "D", "A": "beneficiary not allowed", "B": "transfer not received by recipient", "C": "exchange via app", "D": "lost or stolen card"}
{"text": "Help.  I have a stolen card!", "label": "A", "A": "lost or stolen card", "B": "wrong amount of cash received", "C": "pending card payment", "D": "card payment wrong exchange rate"}
{"text": "card is lost, please help", "label": "A", "A": "lost or stolen card", "B": "card swallowed", "C": "card payment wrong exchange rate", "D": "atm support"}
{"text": "How do I report my card stolen?", "label": "A", "A": "lost or stolen card", "B": "balance not updated after cheque or cash deposit", "C": "cancel transfer", "D": "Refund not showing up"}
{"text": "My card is gone I think it was stolen", "label": "B", "A": "transfer timing", "B": "lost or stolen card", "C": "automatic top up", "D": "disposable card limits"}
{"text": "Is a copy of the police report necessary for completing the report process?", "label": "C", "A": "verify top up", "B": "card linking", "C": "lost or stolen card", "D": "transfer not received by recipient"}
{"text": "I lost my wallet today with all my credit cards. Will you please block the card and send a replacement?", "label": "D", "A": "card swallowed", "B": "get disposable virtual card", "C": "passcode forgotten", "D": "lost or stolen card"}
{"text": "How do I deal with a stolen card?", "label": "A", "A": "lost or stolen card", "B": "get physical card", "C": "extra charge on statement", "D": "failed transfer"}
{"text": "Can you freeze my card it was stolen", "label": "C", "A": "pending transfer", "B": "balance not updated after bank transfer", "C": "lost or stolen card", "D": "receiving money"}
{"text": "Help!  I can't find my card.", "label": "A", "A": "lost or stolen card", "B": "top up by cash or cheque", "C": "balance not updated after bank transfer", "D": "card linking"}
{"text": "What should I do if I lost my card?", "label": "D", "A": "unable to verify identity", "B": "terminate account", "C": "card acceptance", "D": "lost or stolen card"}
{"text": "I need help with a lost card", "label": "B", "A": "Refund not showing up", "B": "lost or stolen card", "C": "disposable card limits", "D": "pending cash withdrawal"}
{"text": "I think my card was stolen.", "label": "C", "A": "pending transfer", "B": "why verify identity", "C": "lost or stolen card", "D": "declined card payment"}
{"text": "Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card and obviously block it?", "label": "B", "A": "why verify identity", "B": "lost or stolen card", "C": "top up limits", "D": "pending top up"}
{"text": "I think I lost my card . I dont know how long it has been missing. Can you see if maybe someone else has been using it?", "label": "D", "A": "top up by card charge", "B": "lost or stolen phone", "C": "pending cash withdrawal", "D": "lost or stolen card"}
{"text": "How can I freeze a stolen card?", "label": "D", "A": "card linking", "B": "lost or stolen phone", "C": "Refund not showing up", "D": "lost or stolen card"}
{"text": "What should I do if my card is missing?", "label": "B", "A": "verify my identity", "B": "lost or stolen card", "C": "Refund not showing up", "D": "pending transfer"}
{"text": "My bags were stolen. I need a new card but need to cancel the stolen one.", "label": "B", "A": "balance not updated after bank transfer", "B": "lost or stolen card", "C": "why verify identity", "D": "pending transfer"}
{"text": "Somehow I am missing my card.  What should I do?", "label": "B", "A": "top up reverted", "B": "lost or stolen card", "C": "card linking", "D": "card arrival"}
{"text": "My card was taken from me", "label": "C", "A": "declined cash withdrawal", "B": "getting virtual card", "C": "lost or stolen card", "D": "supported cards and currencies"}
{"text": "My card got lost.", "label": "C", "A": "get physical card", "B": "balance not updated after cheque or cash deposit", "C": "lost or stolen card", "D": "order physical card"}
{"text": "Some idiot stole my card.", "label": "A", "A": "lost or stolen card", "B": "country support", "C": "request refund", "D": "balance not updated after cheque or cash deposit"}
{"text": "How do I report my card lost or stolen?", "label": "C", "A": "wrong exchange rate for cash withdrawal", "B": "visa or mastercard", "C": "lost or stolen card", "D": "exchange rate"}
{"text": "My card is lost! What do I do now?", "label": "A", "A": "lost or stolen card", "B": "top up by bank transfer charge", "C": "get physical card", "D": "transfer fee charged"}
{"text": "I'm in Spain and my stuff has been stolen. My card was with it and I need a new one shipped and the old one frozen.", "label": "A", "A": "lost or stolen card", "B": "card swallowed", "C": "cancel transfer", "D": "virtual card not working"}
{"text": "I believe my credit card was stolen.", "label": "B", "A": "pending card payment", "B": "lost or stolen card", "C": "getting virtual card", "D": "reverted card payment?"}
{"text": "How do I report a stolen card?", "label": "A", "A": "lost or stolen card", "B": "getting virtual card", "C": "unable to verify identity", "D": "terminate account"}
{"text": "Somebody has stolen my card, I need help please.", "label": "B", "A": "request refund", "B": "lost or stolen card", "C": "why verify identity", "D": "getting virtual card"}
{"text": "I cannot find my credit card.", "label": "B", "A": "change pin", "B": "lost or stolen card", "C": "topping up by card", "D": "card linking"}
{"text": "Are you able to locate my card?", "label": "A", "A": "lost or stolen card", "B": "card acceptance", "C": "card arrival", "D": "topping up by card"}
{"text": "My card got stolen!", "label": "B", "A": "reverted card payment?", "B": "lost or stolen card", "C": "card arrival", "D": "contactless not working"}
{"text": "Help me please!  My card was stolen!", "label": "B", "A": "cancel transfer", "B": "lost or stolen card", "C": "top up by bank transfer charge", "D": "verify my identity"}
{"text": "how old do i need to be to get an account for myself", "label": "C", "A": "supported cards and currencies", "B": "top up by cash or cheque", "C": "age limit", "D": "card payment not recognised"}
{"text": "How young can I be to open my own account?", "label": "D", "A": "lost or stolen card", "B": "getting spare card", "C": "balance not updated after bank transfer", "D": "age limit"}
{"text": "How old do I have to be?", "label": "C", "A": "top up by bank transfer charge", "B": "card payment not recognised", "C": "age limit", "D": "extra charge on statement"}
{"text": "Can I open an account for a child?", "label": "D", "A": "receiving money", "B": "balance not updated after cheque or cash deposit", "C": "transfer into account", "D": "age limit"}
{"text": "How old do we have to be?", "label": "B", "A": "declined card payment", "B": "age limit", "C": "unable to verify identity", "D": "verify my identity"}
{"text": "How do I go about setting up an account for my daughter?", "label": "B", "A": "transfer fee charged", "B": "age limit", "C": "card swallowed", "D": "extra charge on statement"}
{"text": "Is there an age minimum?", "label": "A", "A": "age limit", "B": "change pin", "C": "get physical card", "D": "topping up by card"}
{"text": "What is the youngest age in order to have an account?", "label": "B", "A": "atm support", "B": "age limit", "C": "top up failed", "D": "transfer timing"}
{"text": "What age do I have to be?", "label": "B", "A": "declined cash withdrawal", "B": "age limit", "C": "transfer into account", "D": "passcode forgotten"}
{"text": "Can my daughter open an account?", "label": "D", "A": "direct debit payment not recognised", "B": "card not working", "C": "virtual card not working", "D": "age limit"}
{"text": "What is the minimum age to open an account?", "label": "A", "A": "age limit", "B": "card swallowed", "C": "terminate account", "D": "top up failed"}
{"text": "What is the minimum age?", "label": "B", "A": "exchange rate", "B": "age limit", "C": "lost or stolen card", "D": "terminate account"}
{"text": "I am only 17. Can I make an account?", "label": "D", "A": "top up reverted", "B": "card payment not recognised", "C": "lost or stolen card", "D": "age limit"}
{"text": "Could I open an account for my children?", "label": "C", "A": "direct debit payment not recognised", "B": "declined card payment", "C": "age limit", "D": "extra charge on statement"}
{"text": "What is the age to open an account?", "label": "D", "A": "request refund", "B": "pending card payment", "C": "transfer fee charged", "D": "age limit"}
{"text": "How do I open up an account for my child?", "label": "A", "A": "age limit", "B": "exchange via app", "C": "apple pay or google pay", "D": "contactless not working"}
{"text": "Can I open a bank account for my newborn baby?", "label": "B", "A": "supported cards and currencies", "B": "age limit", "C": "order physical card", "D": "activate my card"}
{"text": "How old do I have to be to open an account?", "label": "B", "A": "change pin", "B": "age limit", "C": "pending card payment", "D": "transaction charged twice"}
{"text": "Do you offer services for children to have money saving experience?", "label": "D", "A": "direct debit payment not recognised", "B": "top up by card charge", "C": "cancel transfer", "D": "age limit"}
{"text": "If my kids wanted to use your service how old would they have to be?", "label": "A", "A": "age limit", "B": "topping up by card", "C": "reverted card payment?", "D": "top up limits"}
{"text": "Can my 19 year old daughter open a savings account at the bank?", "label": "C", "A": "why verify identity", "B": "getting virtual card", "C": "age limit", "D": "direct debit payment not recognised"}
{"text": "How old do you have to be to get an account?", "label": "C", "A": "contactless not working", "B": "disposable card limits", "C": "age limit", "D": "request refund"}
{"text": "What's the minimum age for opening an account?", "label": "B", "A": "card not working", "B": "age limit", "C": "balance not updated after bank transfer", "D": "card payment not recognised"}
{"text": "I would like an account for my children, how do I go about doing this?", "label": "D", "A": "getting spare card", "B": "top up by card charge", "C": "verify top up", "D": "age limit"}
{"text": "Can my children have their own account?", "label": "C", "A": "lost or stolen card", "B": "card arrival", "C": "age limit", "D": "card linking"}
{"text": "Is it possible to open an account for my children?", "label": "D", "A": "apple pay or google pay", "B": "top up by card charge", "C": "lost or stolen card", "D": "age limit"}
{"text": "Do my kids have to be a certain age to use this service?", "label": "C", "A": "card delivery estimate", "B": "terminate account", "C": "age limit", "D": "top up failed"}
{"text": "How old do you have to be to be able to open an account?", "label": "D", "A": "change pin", "B": "visa or mastercard", "C": "wrong exchange rate for cash withdrawal", "D": "age limit"}
{"text": "Is there an age limit?", "label": "A", "A": "age limit", "B": "reverted card payment?", "C": "top up reverted", "D": "visa or mastercard"}
{"text": "What are the age requirements for opening an account?", "label": "B", "A": "topping up by card", "B": "age limit", "C": "country support", "D": "verify source of funds"}
{"text": "will i be able to open an account for my daughter", "label": "C", "A": "terminate account", "B": "failed transfer", "C": "age limit", "D": "card swallowed"}
{"text": "How old do I need to be to open an account?", "label": "B", "A": "extra charge on statement", "B": "age limit", "C": "order physical card", "D": "lost or stolen card"}
{"text": "What age can sign up for services?", "label": "B", "A": "transfer timing", "B": "age limit", "C": "virtual card not working", "D": "pending transfer"}
{"text": "How old do my kids have to be to use your service?", "label": "A", "A": "age limit", "B": "pending card payment", "C": "cash withdrawal not recognised", "D": "card not working"}
{"text": "What age do my kids need to be to use your service?", "label": "A", "A": "age limit", "B": "card not working", "C": "top up by bank transfer charge", "D": "exchange via app"}
{"text": "How old do my children need to be to open an account?", "label": "B", "A": "topping up by card", "B": "age limit", "C": "pending cash withdrawal", "D": "terminate account"}
{"text": "How old does my kids need to be to open an account?", "label": "C", "A": "why verify identity", "B": "extra charge on statement", "C": "age limit", "D": "pending transfer"}
{"text": "How young can someone be in order to open an account?", "label": "A", "A": "age limit", "B": "card delivery estimate", "C": "exchange rate", "D": "balance not updated after bank transfer"}
{"text": "What is the youngest someone can be to open an account?", "label": "D", "A": "getting spare card", "B": "request refund", "C": "visa or mastercard", "D": "age limit"}
{"text": "How old does one have to be to have an account with the bank?", "label": "C", "A": "terminate account", "B": "card delivery estimate", "C": "age limit", "D": "transaction charged twice"}
{"text": "How do I get my PIN unlocked?", "label": "D", "A": "fiat currency support", "B": "lost or stolen phone", "C": "transfer into account", "D": "pin blocked"}
{"text": "Where can I view my PIN?", "label": "D", "A": "card acceptance", "B": "pending card payment", "C": "balance not updated after bank transfer", "D": "pin blocked"}
{"text": "Will you reinstate my PIN?", "label": "A", "A": "pin blocked", "B": "lost or stolen phone", "C": "balance not updated after cheque or cash deposit", "D": "top up reverted"}
{"text": "I accidentally blocked my PIN. How do I reset it?", "label": "C", "A": "top up by card charge", "B": "card arrival", "C": "pin blocked", "D": "exchange via app"}
{"text": "How do I unblock my pin after entering it wrong too many times?", "label": "B", "A": "card delivery estimate", "B": "pin blocked", "C": "compromised card", "D": "extra charge on statement"}
{"text": "I used the wrong ping too many times and now the account is blocked.  How do I unblock?", "label": "D", "A": "wrong exchange rate for cash withdrawal", "B": "contactless not working", "C": "change pin", "D": "pin blocked"}
{"text": "I need help because I drunken blocked my card?", "label": "A", "A": "pin blocked", "B": "order physical card", "C": "get physical card", "D": "atm support"}
{"text": "How do I reset my PIN, I can't seem to use my card?", "label": "C", "A": "edit personal details", "B": "failed transfer", "C": "pin blocked", "D": "country support"}
{"text": "When I put the wrong pin too much, I got blocked, so can you help me unblock my pin", "label": "A", "A": "pin blocked", "B": "activate my card", "C": "pending top up", "D": "receiving money"}
{"text": "My pin was blocked, how do I make it so I can use it?", "label": "A", "A": "pin blocked", "B": "card swallowed", "C": "transaction charged twice", "D": "extra charge on statement"}
{"text": "How many tries do I have to enter my pin before I'm blocked?", "label": "A", "A": "pin blocked", "B": "contactless not working", "C": "card not working", "D": "direct debit payment not recognised"}
{"text": "What should I do if I've tried to enter my PIN too often?", "label": "A", "A": "pin blocked", "B": "failed transfer", "C": "card payment fee charged", "D": "pending card payment"}
{"text": "I have exceeded the number of times I can try my PIN", "label": "D", "A": "verify my identity", "B": "age limit", "C": "pending cash withdrawal", "D": "pin blocked"}
{"text": "How can I unblock a blocked pin number for my account?", "label": "D", "A": "getting spare card", "B": "passcode forgotten", "C": "topping up by card", "D": "pin blocked"}
{"text": "What do I do if the bank machine won't accept my PIN attempts anymore?", "label": "A", "A": "pin blocked", "B": "get physical card", "C": "card swallowed", "D": "transfer not received by recipient"}
{"text": "Can you unlock my pin? I think I entered the wrong pin too many times.", "label": "A", "A": "pin blocked", "B": "reverted card payment?", "C": "card linking", "D": "age limit"}
{"text": "How do I deal with a blocked PIN?", "label": "B", "A": "contactless not working", "B": "pin blocked", "C": "why verify identity", "D": "transfer fee charged"}
{"text": "I attempted to use my card while I was intoxicated, and I failed to input my PIN, and the machine kept my card. How soon can I have it back?", "label": "D", "A": "change pin", "B": "transfer not received by recipient", "C": "direct debit payment not recognised", "D": "pin blocked"}
{"text": "Can I unblock my card using the app?", "label": "A", "A": "pin blocked", "B": "passcode forgotten", "C": "card not working", "D": "order physical card"}
{"text": "I'v exhausted all the of times I can try my PIN", "label": "C", "A": "exchange rate", "B": "direct debit payment not recognised", "C": "pin blocked", "D": "transaction charged twice"}
{"text": "How can I unlock my pin from too many tries?", "label": "C", "A": "get disposable virtual card", "B": "wrong amount of cash received", "C": "pin blocked", "D": "change pin"}
{"text": "Help! I forgot my PIN and have been locked out of using my card.", "label": "A", "A": "pin blocked", "B": "card arrival", "C": "card payment fee charged", "D": "change pin"}
{"text": "My account is blocked, how do I log in now", "label": "C", "A": "fiat currency support", "B": "apple pay or google pay", "C": "pin blocked", "D": "top up failed"}
{"text": "Why did I get blocked?", "label": "A", "A": "pin blocked", "B": "exchange via app", "C": "exchange rate", "D": "visa or mastercard"}
{"text": "Are you able to unblock my pin?", "label": "B", "A": "why verify identity", "B": "pin blocked", "C": "apple pay or google pay", "D": "automatic top up"}
{"text": "Can you assist me with unblocking my PIN? I put it in wrong too many times.", "label": "A", "A": "pin blocked", "B": "compromised card", "C": "card delivery estimate", "D": "virtual card not working"}
{"text": "I entered the wrong pin too many times and now I am blocked.  Help me unblock!", "label": "A", "A": "pin blocked", "B": "exchange via app", "C": "card linking", "D": "card swallowed"}
{"text": "My pins seems to be blocked, can you unblock it please", "label": "B", "A": "cash withdrawal charge", "B": "pin blocked", "C": "pending transfer", "D": "card payment wrong exchange rate"}
{"text": "Can you unblock my pin after too many wrong pin attempts?", "label": "B", "A": "pending top up", "B": "pin blocked", "C": "declined cash withdrawal", "D": "top up limits"}
{"text": "What can you do to unblock my pin?", "label": "D", "A": "cancel transfer", "B": "reverted card payment?", "C": "transfer into account", "D": "pin blocked"}
{"text": "My PIN is blocked, what do I do?", "label": "A", "A": "pin blocked", "B": "declined cash withdrawal", "C": "compromised card", "D": "terminate account"}
{"text": "Can I reactivate my PIN?", "label": "A", "A": "pin blocked", "B": "exchange rate", "C": "receiving money", "D": "transfer timing"}
{"text": "How do I reset my PIN?", "label": "A", "A": "pin blocked", "B": "card not working", "C": "card acceptance", "D": "get physical card"}
{"text": "Can I unblock my pin?", "label": "B", "A": "terminate account", "B": "pin blocked", "C": "disposable card limits", "D": "card arrival"}
{"text": "How do I unblock my PIN?", "label": "C", "A": "card about to expire", "B": "lost or stolen card", "C": "pin blocked", "D": "automatic top up"}
{"text": "My card's frozen, what can I do?", "label": "A", "A": "pin blocked", "B": "atm support", "C": "pending cash withdrawal", "D": "card acceptance"}
{"text": "How can I unlock the pin?", "label": "D", "A": "direct debit payment not recognised", "B": "pending cash withdrawal", "C": "card swallowed", "D": "pin blocked"}
{"text": "Since my pin is blocked, would you help me unblock it?", "label": "B", "A": "verify top up", "B": "pin blocked", "C": "reverted card payment?", "D": "card linking"}
{"text": "My PIN is not working and I need assistance.", "label": "C", "A": "wrong amount of cash received", "B": "wrong exchange rate for cash withdrawal", "C": "pin blocked", "D": "fiat currency support"}
{"text": "\nWhere can I get my PIN unblocked?", "label": "A", "A": "pin blocked", "B": "pending transfer", "C": "pending top up", "D": "card acceptance"}
{"text": "Are contactless payments enabled on my new card?", "label": "B", "A": "top up failed", "B": "contactless not working", "C": "declined transfer", "D": "cash withdrawal charge"}
{"text": "My contanctless has stopped working", "label": "D", "A": "cash withdrawal charge", "B": "exchange rate", "C": "card payment fee charged", "D": "contactless not working"}
{"text": "what is required documents for new card process ?", "label": "C", "A": "failed transfer", "B": "card payment fee charged", "C": "contactless not working", "D": "request refund"}
{"text": "I don't know what's wrong, my contactless stopped working. Tried it in a few different places today and it didn't work in any of them.", "label": "A", "A": "contactless not working", "B": "country support", "C": "card about to expire", "D": "transfer not received by recipient"}
{"text": "How do I get the contactless feature to work for my card?", "label": "C", "A": "age limit", "B": "beneficiary not allowed", "C": "contactless not working", "D": "request refund"}
{"text": "I tried to pay contactless at the bus today and it didn't work. Any ideas why?", "label": "D", "A": "direct debit payment not recognised", "B": "top up limits", "C": "top up by bank transfer charge", "D": "contactless not working"}
{"text": "I've been unable to pay contactless with my card for over a week now. Is there a way to fix this issue?", "label": "C", "A": "pending card payment", "B": "card about to expire", "C": "contactless not working", "D": "cash withdrawal not recognised"}
{"text": "Do you know why my contactless won't work?", "label": "C", "A": "balance not updated after cheque or cash deposit", "B": "card payment wrong exchange rate", "C": "contactless not working", "D": "cash withdrawal charge"}
{"text": "My contactless payments have not been completed successfully.", "label": "D", "A": "visa or mastercard", "B": "pending transfer", "C": "apple pay or google pay", "D": "contactless not working"}
{"text": "Do I need to replace my card if it didn't work when I tried to pay contactless at the shop today?", "label": "B", "A": "exchange rate", "B": "contactless not working", "C": "pending top up", "D": "pin blocked"}
{"text": "For some reason my contactless has stopped working. I don't know what the problem is. What can I do?", "label": "D", "A": "top up by bank transfer charge", "B": "declined cash withdrawal", "C": "order physical card", "D": "contactless not working"}
{"text": "I couldn't use my contactless this morning, it wasn't accepted.", "label": "C", "A": "beneficiary not allowed", "B": "card payment wrong exchange rate", "C": "contactless not working", "D": "transfer not received by recipient"}
{"text": "Contactless isn't working for me", "label": "C", "A": "get disposable virtual card", "B": "wrong amount of cash received", "C": "contactless not working", "D": "beneficiary not allowed"}
{"text": "Why wouldn't the contactless payment work when I tried to pay at the bus today?", "label": "D", "A": "declined card payment", "B": "activate my card", "C": "declined transfer", "D": "contactless not working"}
{"text": "How do I check my security settings to allow contactless pay?", "label": "D", "A": "activate my card", "B": "disposable card limits", "C": "exchange via app", "D": "contactless not working"}
{"text": "What can I do if contactless doesn't work?", "label": "D", "A": "declined card payment", "B": "supported cards and currencies", "C": "direct debit payment not recognised", "D": "contactless not working"}
{"text": "Fix my contactless", "label": "B", "A": "top up by bank transfer charge", "B": "contactless not working", "C": "cash withdrawal not recognised", "D": "activate my card"}
{"text": "How can I make my contactless work for the metro?", "label": "B", "A": "card delivery estimate", "B": "contactless not working", "C": "get disposable virtual card", "D": "wrong amount of cash received"}
{"text": "My contactless is not working", "label": "D", "A": "fiat currency support", "B": "top up failed", "C": "direct debit payment not recognised", "D": "contactless not working"}
{"text": "Can you help my fix my contactless?", "label": "D", "A": "beneficiary not allowed", "B": "card about to expire", "C": "pending cash withdrawal", "D": "contactless not working"}
{"text": "For some reason my contactless won't work for me.", "label": "B", "A": "balance not updated after bank transfer", "B": "contactless not working", "C": "order physical card", "D": "visa or mastercard"}
{"text": "I'm unable to use contactless payments for purchases.", "label": "D", "A": "top up limits", "B": "verify top up", "C": "compromised card", "D": "contactless not working"}
{"text": "When I tried to pay for my bus ride, the contactless payment wouldn't work. How can I prevent this in the future?", "label": "B", "A": "card about to expire", "B": "contactless not working", "C": "fiat currency support", "D": "wrong amount of cash received"}
{"text": "The NFC payment wouldn't work on the bus today. Help?", "label": "D", "A": "top up by card charge", "B": "verify source of funds", "C": "receiving money", "D": "contactless not working"}
{"text": "I wanted to use my card contactless but it doesn't seem to be working, what could be the problem?", "label": "A", "A": "contactless not working", "B": "wrong amount of cash received", "C": "visa or mastercard", "D": "top up by bank transfer charge"}
{"text": "How do I make contactless work", "label": "B", "A": "cancel transfer", "B": "contactless not working", "C": "order physical card", "D": "declined transfer"}
{"text": "what is the charges for new card?", "label": "A", "A": "contactless not working", "B": "wrong amount of cash received", "C": "request refund", "D": "beneficiary not allowed"}
{"text": "The contactless I have won't work.", "label": "A", "A": "contactless not working", "B": "atm support", "C": "edit personal details", "D": "top up by bank transfer charge"}
{"text": "Why isn't my contactless not working?", "label": "A", "A": "contactless not working", "B": "transfer not received by recipient", "C": "top up reverted", "D": "compromised card"}
{"text": "I wanted to use my contactless at the metro today but it didn't accept it!", "label": "D", "A": "transfer into account", "B": "why verify identity", "C": "disposable card limits", "D": "contactless not working"}
{"text": "It didnt work when I tried to pay contactless at the bus today. Why?", "label": "C", "A": "fiat currency support", "B": "top up limits", "C": "contactless not working", "D": "pending card payment"}
{"text": "I am not able to do contactless.", "label": "D", "A": "topping up by card", "B": "pending card payment", "C": "cash withdrawal charge", "D": "contactless not working"}
{"text": "How do I use contactless payments?", "label": "A", "A": "contactless not working", "B": "get physical card", "C": "top up limits", "D": "passcode forgotten"}
{"text": "Help me with my contactless which isn't working.", "label": "B", "A": "pending cash withdrawal", "B": "contactless not working", "C": "card delivery estimate", "D": "terminate account"}
{"text": "How can I fix a problem where contactless isn't working?", "label": "B", "A": "passcode forgotten", "B": "contactless not working", "C": "cash withdrawal not recognised", "D": "why verify identity"}
{"text": "How do I use contactless pay?", "label": "B", "A": "transaction charged twice", "B": "contactless not working", "C": "card arrival", "D": "transfer fee charged"}
{"text": "How do I enable contactless pay?", "label": "C", "A": "top up by card charge", "B": "request refund", "C": "contactless not working", "D": "card delivery estimate"}
{"text": "Do I need to make a regular payment before a contactless one?", "label": "A", "A": "contactless not working", "B": "failed transfer", "C": "declined transfer", "D": "getting spare card"}
{"text": "How can I find out where my contactless works?", "label": "A", "A": "contactless not working", "B": "top up by cash or cheque", "C": "direct debit payment not recognised", "D": "balance not updated after cheque or cash deposit"}
{"text": "Should i reinstall the payment app?", "label": "D", "A": "transaction charged twice", "B": "visa or mastercard", "C": "fiat currency support", "D": "contactless not working"}
{"text": "how much do you charge to accept transfers", "label": "D", "A": "declined card payment", "B": "unable to verify identity", "C": "balance not updated after bank transfer", "D": "top up by bank transfer charge"}
{"text": "I would like to make a transfer. How much does it cost?", "label": "D", "A": "order physical card", "B": "transaction charged twice", "C": "card linking", "D": "top up by bank transfer charge"}
{"text": "I need to make a transfer, what will the fee be?", "label": "D", "A": "verify source of funds", "B": "change pin", "C": "reverted card payment?", "D": "top up by bank transfer charge"}
{"text": "If I make a top-up are there charges applied?", "label": "A", "A": "top up by bank transfer charge", "B": "atm support", "C": "balance not updated after bank transfer", "D": "verify top up"}
{"text": "Can I also transfer with SWIFT?", "label": "A", "A": "top up by bank transfer charge", "B": "card acceptance", "C": "terminate account", "D": "card payment wrong exchange rate"}
{"text": "Are SWIFT transfers accepted?", "label": "A", "A": "top up by bank transfer charge", "B": "virtual card not working", "C": "declined cash withdrawal", "D": "pending card payment"}
{"text": "I would like to refill my account using SWIFT.", "label": "A", "A": "top up by bank transfer charge", "B": "transfer fee charged", "C": "card payment fee charged", "D": "card payment wrong exchange rate"}
{"text": "Do I have to pay for topping up by transfer?", "label": "A", "A": "top up by bank transfer charge", "B": "card acceptance", "C": "card payment wrong exchange rate", "D": "pin blocked"}
{"text": "Are there any sort of fees involved for top of transfers?", "label": "D", "A": "top up by cash or cheque", "B": "get physical card", "C": "card delivery estimate", "D": "top up by bank transfer charge"}
{"text": "Is it possible to get a transfer from SWIFT?", "label": "D", "A": "apple pay or google pay", "B": "card payment fee charged", "C": "card payment wrong exchange rate", "D": "top up by bank transfer charge"}
{"text": "Do I have to pay any fees in order to receive money?", "label": "D", "A": "exchange via app", "B": "cancel transfer", "C": "disposable card limits", "D": "top up by bank transfer charge"}
{"text": "How much am I charged to receive money?", "label": "B", "A": "reverted card payment?", "B": "top up by bank transfer charge", "C": "contactless not working", "D": "lost or stolen phone"}
{"text": "Will you deal with SWIFT transfers?", "label": "B", "A": "virtual card not working", "B": "top up by bank transfer charge", "C": "top up limits", "D": "why verify identity"}
{"text": "Will there be any charges for money received?", "label": "B", "A": "pin blocked", "B": "top up by bank transfer charge", "C": "transaction charged twice", "D": "terminate account"}
{"text": "Will a transfer incur a fee?", "label": "A", "A": "top up by bank transfer charge", "B": "why verify identity", "C": "request refund", "D": "declined cash withdrawal"}
{"text": "Are there charges for receiving a SEPA transfer?", "label": "D", "A": "supported cards and currencies", "B": "get physical card", "C": "exchange via app", "D": "top up by bank transfer charge"}
{"text": "If I transfer money from my bank to top-up my account will I be charged?", "label": "A", "A": "top up by bank transfer charge", "B": "top up failed", "C": "verify top up", "D": "topping up by card"}
{"text": "Will I be charged if someone needs to send me money?", "label": "B", "A": "declined transfer", "B": "top up by bank transfer charge", "C": "pending transfer", "D": "disposable card limits"}
{"text": "What are the fees for top-ups?", "label": "D", "A": "balance not updated after bank transfer", "B": "card arrival", "C": "get disposable virtual card", "D": "top up by bank transfer charge"}
{"text": "Will topping up by transfer lead to a charge on my account?", "label": "C", "A": "getting spare card", "B": "verify top up", "C": "top up by bank transfer charge", "D": "balance not updated after bank transfer"}
{"text": "What are the charges for receiving money?", "label": "B", "A": "verify source of funds", "B": "top up by bank transfer charge", "C": "getting virtual card", "D": "card arrival"}
{"text": "What is the fee to receive money?", "label": "A", "A": "top up by bank transfer charge", "B": "balance not updated after cheque or cash deposit", "C": "why verify identity", "D": "automatic top up"}
{"text": "How much am I charged for a SEPA transfer?", "label": "B", "A": "contactless not working", "B": "top up by bank transfer charge", "C": "cancel transfer", "D": "virtual card not working"}
{"text": "How much is the fee for a SEPA transfer?", "label": "A", "A": "top up by bank transfer charge", "B": "pin blocked", "C": "pending card payment", "D": "order physical card"}
{"text": "What'll it charge me for a SEPA transfer?", "label": "A", "A": "top up by bank transfer charge", "B": "lost or stolen card", "C": "exchange via app", "D": "card delivery estimate"}
{"text": "Is there a charge for topping up by transfer?", "label": "C", "A": "lost or stolen phone", "B": "transfer into account", "C": "top up by bank transfer charge", "D": "declined card payment"}
{"text": "Do you do SWIFT transfers?", "label": "C", "A": "reverted card payment?", "B": "balance not updated after bank transfer", "C": "top up by bank transfer charge", "D": "get physical card"}
{"text": "Should I expect to be charged for topping up by transfer?", "label": "B", "A": "transfer timing", "B": "top up by bank transfer charge", "C": "balance not updated after bank transfer", "D": "extra charge on statement"}
{"text": "Will I be charged for a SEPA transfer?", "label": "D", "A": "pending transfer", "B": "top up failed", "C": "exchange via app", "D": "top up by bank transfer charge"}
{"text": "is there a fee for a transfer? if so how much will it be?", "label": "A", "A": "top up by bank transfer charge", "B": "top up by cash or cheque", "C": "top up failed", "D": "getting virtual card"}
{"text": "Please tell me about SWIFT transfers at this bank.", "label": "C", "A": "declined transfer", "B": "why verify identity", "C": "top up by bank transfer charge", "D": "declined card payment"}
{"text": "Is there a fee for transfer top-up?", "label": "B", "A": "balance not updated after cheque or cash deposit", "B": "top up by bank transfer charge", "C": "extra charge on statement", "D": "topping up by card"}
{"text": "Can you tell me what the transfer policy is?", "label": "B", "A": "getting spare card", "B": "top up by bank transfer charge", "C": "top up by card charge", "D": "exchange via app"}
{"text": "Is a SWIFT transfer okay?", "label": "A", "A": "top up by bank transfer charge", "B": "card payment fee charged", "C": "top up by cash or cheque", "D": "receiving money"}
{"text": "Will I be charged a fee if I receive a SEPA transfer", "label": "B", "A": "compromised card", "B": "top up by bank transfer charge", "C": "beneficiary not allowed", "D": "disposable card limits"}
{"text": "When topping up by transfer, will I be charged?", "label": "B", "A": "atm support", "B": "top up by bank transfer charge", "C": "declined card payment", "D": "pending top up"}
{"text": "What us the fee to transfer money from my bank?", "label": "A", "A": "top up by bank transfer charge", "B": "supported cards and currencies", "C": "balance not updated after cheque or cash deposit", "D": "card linking"}
{"text": "Do I get charged if i am getting money?", "label": "D", "A": "country support", "B": "Refund not showing up", "C": "cash withdrawal not recognised", "D": "top up by bank transfer charge"}
{"text": "Can you tell me the total cost of a transfer?", "label": "C", "A": "card linking", "B": "get disposable virtual card", "C": "top up by bank transfer charge", "D": "top up by card charge"}
{"text": "can i do a transfer with swift", "label": "C", "A": "card about to expire", "B": "pending transfer", "C": "top up by bank transfer charge", "D": "atm support"}
{"text": "new customer and filling gas today, it's not working, the thing shows pending half an hour!", "label": "A", "A": "pending top up", "B": "cancel transfer", "C": "visa or mastercard", "D": "lost or stolen card"}
{"text": "My card was topped this morning but I can't see the funds. Why didn't it complete?", "label": "D", "A": "card payment wrong exchange rate", "B": "why verify identity", "C": "wrong amount of cash received", "D": "pending top up"}
{"text": "What would lead to my top up still pending?", "label": "B", "A": "get disposable virtual card", "B": "pending top up", "C": "top up by bank transfer charge", "D": "transfer fee charged"}
{"text": "there's a delay in my top-up", "label": "A", "A": "pending top up", "B": "card payment not recognised", "C": "declined cash withdrawal", "D": "compromised card"}
{"text": "Is there a reason my top up hasn't gone through", "label": "D", "A": "transfer fee charged", "B": "country support", "C": "card acceptance", "D": "pending top up"}
{"text": "The top-up is pending.", "label": "C", "A": "card payment not recognised", "B": "unable to verify identity", "C": "pending top up", "D": "card payment fee charged"}
{"text": "Could you explain why my top-up has gone through yet?", "label": "C", "A": "top up reverted", "B": "atm support", "C": "pending top up", "D": "getting virtual card"}
{"text": "I've already topped up, but I cannot see the funds being available. What happened?", "label": "D", "A": "top up by bank transfer charge", "B": "wrong amount of cash received", "C": "card acceptance", "D": "pending top up"}
{"text": "What is going on? My top-up is still pending. I use your system all the time but now it is just showing as pending.", "label": "C", "A": "get disposable virtual card", "B": "reverted card payment?", "C": "pending top up", "D": "top up failed"}
{"text": "I  do not see a top-up processed.", "label": "C", "A": "card payment not recognised", "B": "exchange via app", "C": "pending top up", "D": "transfer timing"}
{"text": "I topped up but it didn't complete", "label": "A", "A": "pending top up", "B": "declined transfer", "C": "terminate account", "D": "Refund not showing up"}
{"text": "So, I am a new customer and attempted to top up for the very first time today. It's already been pending for half an hour and doesn't seem to be working. I need to please get this fixed.", "label": "B", "A": "order physical card", "B": "pending top up", "C": "declined cash withdrawal", "D": "Refund not showing up"}
{"text": "My top up is pending.", "label": "D", "A": "exchange via app", "B": "exchange charge", "C": "card delivery estimate", "D": "pending top up"}
{"text": "Can you look into my top up please.  I made it over three hours ago and yet it's still pending.", "label": "A", "A": "pending top up", "B": "card about to expire", "C": "lost or stolen card", "D": "wrong exchange rate for cash withdrawal"}
{"text": "Can you please make my top up go through as soon as possible. I really need the money and it has been pending for an hour already.", "label": "B", "A": "card payment not recognised", "B": "pending top up", "C": "top up reverted", "D": "failed transfer"}
{"text": "What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before! What's going on here?", "label": "C", "A": "top up by cash or cheque", "B": "activate my card", "C": "pending top up", "D": "exchange charge"}
{"text": "why hasn't my top up gone through yet", "label": "C", "A": "exchange rate", "B": "topping up by card", "C": "pending top up", "D": "lost or stolen card"}
{"text": "top-up is slow to process", "label": "D", "A": "get physical card", "B": "card about to expire", "C": "card delivery estimate", "D": "pending top up"}
{"text": "Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at \"pending\" for some reason. I just joined with you guys and this is the first attempt at this, so maybe I'm wrong, but shouldn't this be instant?", "label": "B", "A": "passcode forgotten", "B": "pending top up", "C": "transfer timing", "D": "pending cash withdrawal"}
{"text": "I topped up by card a while ago and it's still pending, surely it should be done by now?", "label": "D", "A": "card delivery estimate", "B": "failed transfer", "C": "transaction charged twice", "D": "pending top up"}
{"text": "Why hasn't my top-up been completed?", "label": "C", "A": "card arrival", "B": "failed transfer", "C": "pending top up", "D": "age limit"}
{"text": "top up did not complete", "label": "B", "A": "lost or stolen card", "B": "pending top up", "C": "wrong exchange rate for cash withdrawal", "D": "declined cash withdrawal"}
{"text": "So I just put my top-up into the card and it hasn't changed.", "label": "C", "A": "exchange via app", "B": "declined cash withdrawal", "C": "pending top up", "D": "get disposable virtual card"}
{"text": "Why is my top up still pending?", "label": "A", "A": "pending top up", "B": "declined cash withdrawal", "C": "cash withdrawal not recognised", "D": "pending cash withdrawal"}
{"text": "Your top-up function isn't working, it still says pending even though I know my card works.", "label": "C", "A": "card payment wrong exchange rate", "B": "card arrival", "C": "pending top up", "D": "exchange rate"}
{"text": "Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! Please fix it!", "label": "D", "A": "cancel transfer", "B": "activate my card", "C": "pending transfer", "D": "pending top up"}
{"text": "OMG!  I'm trying to load my card and it wont top up!  I desperately need the money either on my card or in my bank, where is it?", "label": "B", "A": "top up reverted", "B": "pending top up", "C": "card about to expire", "D": "exchange via app"}
{"text": "I'm attempting to top-up my account but it has been pending for an hour.", "label": "D", "A": "automatic top up", "B": "top up limits", "C": "pin blocked", "D": "pending top up"}
{"text": "Why is my top-up still outstanding?", "label": "A", "A": "pending top up", "B": "disposable card limits", "C": "extra charge on statement", "D": "compromised card"}
{"text": "What does it mean when my top up is saying  still pending?", "label": "A", "A": "pending top up", "B": "transfer not received by recipient", "C": "activate my card", "D": "card arrival"}
{"text": "My top up hasn't worked, it's been stuck in pending for the last couple hours", "label": "A", "A": "pending top up", "B": "pending transfer", "C": "top up limits", "D": "card acceptance"}
{"text": "It doesn't look like the top-up completed.", "label": "C", "A": "beneficiary not allowed", "B": "request refund", "C": "pending top up", "D": "get disposable virtual card"}
{"text": "Why does my top up say still pending when I used my card to do it.", "label": "B", "A": "exchange rate", "B": "pending top up", "C": "transfer not received by recipient", "D": "card payment fee charged"}
{"text": "Where is the money I topped off with?", "label": "A", "A": "pending top up", "B": "supported cards and currencies", "C": "activate my card", "D": "declined transfer"}
{"text": "Hi. I'm a new customer to your system and I think something isn't working right - or maybe it is. Maybe you can confirm. I tried to top up today (my first time ever) and it's been stuck at \"pending\" for over an hour now. Is it supposed to do this or is there something wrong in the system?", "label": "D", "A": "card swallowed", "B": "beneficiary not allowed", "C": "balance not updated after cheque or cash deposit", "D": "pending top up"}
{"text": "Why is my top-up still pending?", "label": "A", "A": "pending top up", "B": "terminate account", "C": "virtual card not working", "D": "getting virtual card"}
{"text": "Topping up my card is not working because I believe the top up is pending", "label": "B", "A": "card acceptance", "B": "pending top up", "C": "cancel transfer", "D": "fiat currency support"}
{"text": "When will my top-up process?", "label": "B", "A": "change pin", "B": "pending top up", "C": "transfer not received by recipient", "D": "getting spare card"}
{"text": "The top-up has a definite problem! I regularly use your service and haven't had a problem before, but now the top-up just shows pending. Please tell my why it continues to show pending.", "label": "A", "A": "pending top up", "B": "automatic top up", "C": "transfer into account", "D": "fiat currency support"}
{"text": "I tried topping up but my funds seem to be pending. I want to buy something right now, what do I do?", "label": "D", "A": "visa or mastercard", "B": "verify top up", "C": "declined card payment", "D": "pending top up"}
{"text": "I made a transaction this morning and would like to revert it.", "label": "A", "A": "cancel transfer", "B": "extra charge on statement", "C": "transaction charged twice", "D": "automatic top up"}
{"text": "Can i cancel a charge?", "label": "D", "A": "card delivery estimate", "B": "balance not updated after bank transfer", "C": "cash withdrawal not recognised", "D": "cancel transfer"}
{"text": "Can I cancel my transaction?", "label": "B", "A": "extra charge on statement", "B": "cancel transfer", "C": "balance not updated after cheque or cash deposit", "D": "card payment fee charged"}
{"text": "I made a transaction but did it to the wrong account.", "label": "D", "A": "edit personal details", "B": "top up failed", "C": "disposable card limits", "D": "cancel transfer"}
{"text": "Tell me how to cancel a transfer.", "label": "C", "A": "automatic top up", "B": "pending cash withdrawal", "C": "cancel transfer", "D": "edit personal details"}
{"text": "I need you to cancel a transfer that I made.  It is the wrong account number and the app won't let me stop the transaction.  Please stop it!", "label": "A", "A": "cancel transfer", "B": "visa or mastercard", "C": "age limit", "D": "wrong amount of cash received"}
{"text": "I need to cancel my recent transfer immediately, I made a mistake there, please help quickly before it goes through", "label": "B", "A": "balance not updated after cheque or cash deposit", "B": "cancel transfer", "C": "card swallowed", "D": "why verify identity"}
{"text": "I would like to revert a transaction I did this morning", "label": "D", "A": "top up failed", "B": "automatic top up", "C": "verify top up", "D": "cancel transfer"}
{"text": "If I make a transaction can I cancel it?", "label": "D", "A": "exchange charge", "B": "cash withdrawal charge", "C": "transfer not received by recipient", "D": "cancel transfer"}
{"text": "How can I cancel a transfer?", "label": "B", "A": "top up by cash or cheque", "B": "cancel transfer", "C": "request refund", "D": "pending transfer"}
{"text": "Is there any way to cancel a transfer?", "label": "B", "A": "declined card payment", "B": "cancel transfer", "C": "getting virtual card", "D": "wrong exchange rate for cash withdrawal"}
{"text": "I accidentally made a transaction to the wrong account.", "label": "C", "A": "card about to expire", "B": "Refund not showing up", "C": "cancel transfer", "D": "request refund"}
{"text": "I want to cancel a transfer right away! Can you help?", "label": "B", "A": "declined transfer", "B": "cancel transfer", "C": "why verify identity", "D": "age limit"}
{"text": "Help me cancel my transaction", "label": "C", "A": "pending top up", "B": "top up limits", "C": "cancel transfer", "D": "terminate account"}
{"text": "This is URGENT, I typed the wrong payment information for a payment I needed to make and have clicked send, I need to reverse the transaction immediately.", "label": "C", "A": "receiving money", "B": "compromised card", "C": "cancel transfer", "D": "top up by card charge"}
{"text": "Can I cancel a transfer", "label": "A", "A": "cancel transfer", "B": "top up by bank transfer charge", "C": "verify my identity", "D": "balance not updated after bank transfer"}
{"text": "I want to reverse my transaction from earlier", "label": "C", "A": "verify my identity", "B": "card payment wrong exchange rate", "C": "cancel transfer", "D": "transaction charged twice"}
{"text": "Is there a way to revert my transaction from this morning?", "label": "B", "A": "transfer fee charged", "B": "cancel transfer", "C": "getting virtual card", "D": "declined card payment"}
{"text": "I'd like to cancel a transfer", "label": "A", "A": "cancel transfer", "B": "top up by bank transfer charge", "C": "declined cash withdrawal", "D": "card about to expire"}
{"text": "Can I cancel a transfer if is already processed?", "label": "C", "A": "card arrival", "B": "Refund not showing up", "C": "cancel transfer", "D": "pending transfer"}
{"text": "I transferred the wrong amount and would like to cancel the transaction.", "label": "B", "A": "verify top up", "B": "cancel transfer", "C": "country support", "D": "apple pay or google pay"}
{"text": "I made a mistake when I did a transfer so now what can I do to fix that?", "label": "A", "A": "cancel transfer", "B": "get physical card", "C": "Refund not showing up", "D": "exchange via app"}
{"text": "I need to cancel an incorrect transaction.", "label": "D", "A": "extra charge on statement", "B": "transfer timing", "C": "top up by bank transfer charge", "D": "cancel transfer"}
{"text": "How do I cancel my transfer?", "label": "A", "A": "cancel transfer", "B": "exchange rate", "C": "balance not updated after cheque or cash deposit", "D": "age limit"}
{"text": "I made a mistake with a transaction!", "label": "D", "A": "reverted card payment?", "B": "card arrival", "C": "exchange rate", "D": "cancel transfer"}
{"text": "I submitted a transaction to the incorrect account.", "label": "B", "A": "card acceptance", "B": "cancel transfer", "C": "wrong amount of cash received", "D": "request refund"}
{"text": "The transfer I just made needs to be cancelled right now. It was my mistake. Please help me cancel it before it goes through!", "label": "A", "A": "cancel transfer", "B": "disposable card limits", "C": "country support", "D": "card payment wrong exchange rate"}
{"text": "I want to go back on what I did this morning", "label": "B", "A": "top up reverted", "B": "cancel transfer", "C": "virtual card not working", "D": "lost or stolen phone"}
{"text": "Can a transaction be cancelled?", "label": "C", "A": "passcode forgotten", "B": "top up by card charge", "C": "cancel transfer", "D": "extra charge on statement"}
{"text": "How do i cancel my transaction?", "label": "C", "A": "card payment wrong exchange rate", "B": "virtual card not working", "C": "cancel transfer", "D": "card payment fee charged"}
{"text": "My transaction needs to be canceled.", "label": "A", "A": "cancel transfer", "B": "age limit", "C": "transfer into account", "D": "pending card payment"}
{"text": "I need to make an immediate cancellation related to a transfer. This was a mistake. Please assist quickly so this does not actually go through.", "label": "B", "A": "cash withdrawal not recognised", "B": "cancel transfer", "C": "pending cash withdrawal", "D": "why verify identity"}
{"text": "I made a mistake and need to cancel a transaction", "label": "A", "A": "cancel transfer", "B": "verify my identity", "C": "getting virtual card", "D": "exchange rate"}
{"text": "I made an error in payment yesterday and I need it fixed asap because it's for my rent tomorrow.", "label": "A", "A": "cancel transfer", "B": "transfer timing", "C": "card payment fee charged", "D": "direct debit payment not recognised"}
{"text": "Cancel my last transfer", "label": "C", "A": "Refund not showing up", "B": "supported cards and currencies", "C": "cancel transfer", "D": "pin blocked"}
{"text": "My recent transfer needs to be cancelled immediately; it was a mistake, please can you cancel it before it goes through?", "label": "D", "A": "card linking", "B": "top up by cash or cheque", "C": "card payment wrong exchange rate", "D": "cancel transfer"}
{"text": "I need help cancelling a transaction.", "label": "A", "A": "cancel transfer", "B": "why verify identity", "C": "beneficiary not allowed", "D": "change pin"}
{"text": "I don't want the transaction to go through now", "label": "A", "A": "cancel transfer", "B": "card linking", "C": "pending top up", "D": "transfer timing"}
{"text": "Can I change the amount I made on a payment that I made to the payment is correct.", "label": "C", "A": "verify my identity", "B": "edit personal details", "C": "cancel transfer", "D": "card payment wrong exchange rate"}
{"text": "Please help me!  I need to cancel a transaction.", "label": "C", "A": "balance not updated after bank transfer", "B": "top up by card charge", "C": "cancel transfer", "D": "getting virtual card"}
{"text": "can you limit my top up?", "label": "A", "A": "top up limits", "B": "cash withdrawal charge", "C": "transaction charged twice", "D": "balance not updated after bank transfer"}
{"text": "Am I free to top-up as much as I want?", "label": "D", "A": "getting spare card", "B": "supported cards and currencies", "C": "reverted card payment?", "D": "top up limits"}
{"text": "Is there a top up limit for my account?", "label": "D", "A": "failed transfer", "B": "verify top up", "C": "passcode forgotten", "D": "top up limits"}
{"text": "What is the limit to top up?", "label": "B", "A": "terminate account", "B": "top up limits", "C": "edit personal details", "D": "change pin"}
{"text": "How much money can i top up?", "label": "D", "A": "verify my identity", "B": "apple pay or google pay", "C": "disposable card limits", "D": "top up limits"}
{"text": "What are the restrictions to top-offs?", "label": "D", "A": "lost or stolen card", "B": "card delivery estimate", "C": "declined cash withdrawal", "D": "top up limits"}
{"text": "Are the top-ups limited?", "label": "C", "A": "declined transfer", "B": "pending transfer", "C": "top up limits", "D": "request refund"}
{"text": "what is the top up limit", "label": "B", "A": "apple pay or google pay", "B": "top up limits", "C": "declined transfer", "D": "compromised card"}
{"text": "I need to find out what is the limit for top-ups.", "label": "B", "A": "pending top up", "B": "top up limits", "C": "virtual card not working", "D": "supported cards and currencies"}
{"text": "Do you have a limit to top ups?", "label": "A", "A": "top up limits", "B": "why verify identity", "C": "get disposable virtual card", "D": "exchange charge"}
{"text": "What is maximum top up?", "label": "C", "A": "visa or mastercard", "B": "terminate account", "C": "top up limits", "D": "wrong exchange rate for cash withdrawal"}
{"text": "How can I tell what the limit is to top-ups?", "label": "C", "A": "top up reverted", "B": "card linking", "C": "top up limits", "D": "card swallowed"}
{"text": "Is there a limit to top-up amounts?", "label": "D", "A": "edit personal details", "B": "lost or stolen card", "C": "exchange charge", "D": "top up limits"}
{"text": "Is there any limit to the amount I can add to a card at a time?", "label": "C", "A": "fiat currency support", "B": "change pin", "C": "top up limits", "D": "contactless not working"}
{"text": "I want to know if there is a maximum I can top up.", "label": "C", "A": "edit personal details", "B": "exchange via app", "C": "top up limits", "D": "card about to expire"}
{"text": "What is the limit to a top-up?", "label": "B", "A": "fiat currency support", "B": "top up limits", "C": "exchange charge", "D": "change pin"}
{"text": "Tell me if there are any top-up limits?", "label": "D", "A": "card not working", "B": "card linking", "C": "declined transfer", "D": "top up limits"}
{"text": "How can I top-up my limit?", "label": "A", "A": "top up limits", "B": "cancel transfer", "C": "lost or stolen phone", "D": "getting spare card"}
{"text": "Is there a limit to top-ups?", "label": "B", "A": "topping up by card", "B": "top up limits", "C": "pin blocked", "D": "get physical card"}
{"text": "Can I top-up as much as I want?", "label": "C", "A": "visa or mastercard", "B": "atm support", "C": "top up limits", "D": "declined transfer"}
{"text": "Can you tell me the limits for top ups?", "label": "B", "A": "declined cash withdrawal", "B": "top up limits", "C": "why verify identity", "D": "wrong amount of cash received"}
{"text": "When I top up what are the amoutn limits.", "label": "B", "A": "top up failed", "B": "top up limits", "C": "card payment fee charged", "D": "top up by cash or cheque"}
{"text": "Is there a limit on top-ups?", "label": "B", "A": "transfer into account", "B": "top up limits", "C": "verify top up", "D": "automatic top up"}
{"text": "What is the top-ups limit?", "label": "D", "A": "order physical card", "B": "top up by cash or cheque", "C": "transfer not received by recipient", "D": "top up limits"}
{"text": "Are there limits to top-ups?", "label": "D", "A": "terminate account", "B": "edit personal details", "C": "failed transfer", "D": "top up limits"}
{"text": "Is there a maximum amount of top-ups?", "label": "B", "A": "card payment fee charged", "B": "top up limits", "C": "card not working", "D": "exchange via app"}
{"text": "Do you have a top-up limit?", "label": "D", "A": "transfer timing", "B": "top up failed", "C": "automatic top up", "D": "top up limits"}
{"text": "What's the top up limit?", "label": "D", "A": "getting spare card", "B": "age limit", "C": "supported cards and currencies", "D": "top up limits"}
{"text": "What is the limit to top-up?", "label": "A", "A": "top up limits", "B": "wrong amount of cash received", "C": "pin blocked", "D": "card payment not recognised"}
{"text": "How much can I top-up to my card at a time?", "label": "C", "A": "getting spare card", "B": "get physical card", "C": "top up limits", "D": "edit personal details"}
{"text": "how much can i top up?", "label": "C", "A": "beneficiary not allowed", "B": "exchange charge", "C": "top up limits", "D": "pending card payment"}
{"text": "what is the most i can top up?", "label": "A", "A": "top up limits", "B": "virtual card not working", "C": "transfer fee charged", "D": "order physical card"}
{"text": "Is there a limit to how high I can top-up?", "label": "B", "A": "cancel transfer", "B": "top up limits", "C": "transfer into account", "D": "change pin"}
{"text": "Is there an amount limit to my top-up?", "label": "B", "A": "exchange charge", "B": "top up limits", "C": "transfer fee charged", "D": "pending transfer"}
{"text": "Is there a limit for top-ups?", "label": "A", "A": "top up limits", "B": "card swallowed", "C": "compromised card", "D": "topping up by card"}
{"text": "Is there a maximum i can top up?", "label": "C", "A": "supported cards and currencies", "B": "transaction charged twice", "C": "top up limits", "D": "getting virtual card"}
{"text": "How can I tell if there is a top-up limit?", "label": "B", "A": "card arrival", "B": "top up limits", "C": "receiving money", "D": "card swallowed"}
{"text": "Do you have any restrictions to my top-up?", "label": "C", "A": "top up by bank transfer charge", "B": "wrong exchange rate for cash withdrawal", "C": "top up limits", "D": "transfer not received by recipient"}
{"text": "As for limits are top ups included?", "label": "D", "A": "get disposable virtual card", "B": "pending top up", "C": "passcode forgotten", "D": "top up limits"}
{"text": "What are the top-up limits?", "label": "B", "A": "extra charge on statement", "B": "top up limits", "C": "exchange rate", "D": "verify source of funds"}
{"text": "I don't know if this is an issue with the ATM or my account, but I just tried withdrawing 30 pounds from the ATM I'm at now and it only gave me 10. Is this a glitch or what exactly is going on?", "label": "A", "A": "wrong amount of cash received", "B": "topping up by card", "C": "transfer fee charged", "D": "pending cash withdrawal"}
{"text": "I didn't get all the cash I requested for at the ATM", "label": "A", "A": "wrong amount of cash received", "B": "failed transfer", "C": "extra charge on statement", "D": "card arrival"}
{"text": "How come the ATM gave me less cash than what I asked for?", "label": "D", "A": "atm support", "B": "transfer into account", "C": "pending transfer", "D": "wrong amount of cash received"}
{"text": "Why did I not get my cash back after I withdrew?", "label": "B", "A": "disposable card limits", "B": "wrong amount of cash received", "C": "balance not updated after bank transfer", "D": "card payment wrong exchange rate"}
{"text": "I got less cash than the one I specified in the ATM", "label": "C", "A": "top up limits", "B": "age limit", "C": "wrong amount of cash received", "D": "declined cash withdrawal"}
{"text": "The amount of cash I received was incorrect", "label": "D", "A": "request refund", "B": "balance not updated after cheque or cash deposit", "C": "verify source of funds", "D": "wrong amount of cash received"}
{"text": "I'm at an ATM and withdrew 30 pounds and was only given 10. What should I do?", "label": "B", "A": "age limit", "B": "wrong amount of cash received", "C": "activate my card", "D": "top up limits"}
{"text": "The ATM gave me the wrong amount of cash today when I went to withdraw. The app says it was more.", "label": "C", "A": "top up by card charge", "B": "failed transfer", "C": "wrong amount of cash received", "D": "getting spare card"}
{"text": "The amount of cash I received was different than what I requested.", "label": "D", "A": "verify my identity", "B": "Refund not showing up", "C": "card payment fee charged", "D": "wrong amount of cash received"}
{"text": "Hi. I just withdrew cash from an ATM and received the wrong amount. However, my app shows the correct amount I withdrew. How do I get the rest of the cash?", "label": "C", "A": "exchange via app", "B": "order physical card", "C": "wrong amount of cash received", "D": "extra charge on statement"}
{"text": "The wrong amount of cash came out of the ATM today when I went to withdraw. When I looked at the app, it was showing it was much more.", "label": "D", "A": "extra charge on statement", "B": "top up failed", "C": "wrong exchange rate for cash withdrawal", "D": "wrong amount of cash received"}
{"text": "I did not get as much cash as I requested at the ATM.", "label": "D", "A": "exchange via app", "B": "card payment fee charged", "C": "extra charge on statement", "D": "wrong amount of cash received"}
{"text": "How can I request cash back? The ATM just gave me the wrong amount, the app shows the amount that I've been actually charged though...", "label": "C", "A": "card swallowed", "B": "declined cash withdrawal", "C": "wrong amount of cash received", "D": "transaction charged twice"}
{"text": "Where is the money I pushed it's on my mobile app as being withdrawn.", "label": "A", "A": "wrong amount of cash received", "B": "exchange via app", "C": "activate my card", "D": "passcode forgotten"}
{"text": "Why did I not get all the cash I asked for?", "label": "C", "A": "receiving money", "B": "lost or stolen phone", "C": "wrong amount of cash received", "D": "request refund"}
{"text": "My cash withdrawal was partly declined", "label": "D", "A": "card payment fee charged", "B": "pending transfer", "C": "beneficiary not allowed", "D": "wrong amount of cash received"}
{"text": "Why did I only get $20 when I tried to get $100", "label": "B", "A": "exchange charge", "B": "wrong amount of cash received", "C": "contactless not working", "D": "card about to expire"}
{"text": "I have withdrawn cash from ATM but i received the wrong amount. I want cash back as in app its showing actual amount which i got. Please help me in this.", "label": "A", "A": "wrong amount of cash received", "B": "top up by cash or cheque", "C": "pin blocked", "D": "card arrival"}
{"text": "I went to withdraw some cash earlier today, but seems the ATM gave me the wrong amount of cash! The amount showing up in the app is a lot more", "label": "D", "A": "visa or mastercard", "B": "age limit", "C": "transfer timing", "D": "wrong amount of cash received"}
{"text": "I tried to get $100 but I just got $20", "label": "D", "A": "transfer fee charged", "B": "extra charge on statement", "C": "exchange charge", "D": "wrong amount of cash received"}
{"text": "I have not received the amount of cash i was supposed to.", "label": "B", "A": "get physical card", "B": "wrong amount of cash received", "C": "exchange charge", "D": "request refund"}
{"text": "I asked for $100 cash but only got $20?", "label": "B", "A": "visa or mastercard", "B": "wrong amount of cash received", "C": "verify top up", "D": "reverted card payment?"}
{"text": "Where is the money that I asked for? I asked for more than I got!", "label": "B", "A": "visa or mastercard", "B": "wrong amount of cash received", "C": "card swallowed", "D": "supported cards and currencies"}
{"text": "I withdrew money but the full amount wasn't dispensed.", "label": "A", "A": "wrong amount of cash received", "B": "top up reverted", "C": "verify top up", "D": "age limit"}
{"text": "Something went wrong with my withdrawal. The amount of money isn't right.", "label": "D", "A": "verify top up", "B": "transfer timing", "C": "activate my card", "D": "wrong amount of cash received"}
{"text": "I have got out the wrong amount from an ATM. Please tell me the process to get the cash back as in app its showing the amount i have been actually received.", "label": "C", "A": "card payment wrong exchange rate", "B": "cash withdrawal charge", "C": "wrong amount of cash received", "D": "get disposable virtual card"}
{"text": "I asked for 100 but only got 20.", "label": "C", "A": "why verify identity", "B": "supported cards and currencies", "C": "wrong amount of cash received", "D": "terminate account"}
{"text": "I didn't receive the right amount of cash back", "label": "C", "A": "why verify identity", "B": "country support", "C": "wrong amount of cash received", "D": "top up by bank transfer charge"}
{"text": "The ATM gave me less cash than I requested", "label": "C", "A": "pending card payment", "B": "card about to expire", "C": "wrong amount of cash received", "D": "exchange charge"}
{"text": "I didn't get as much cash as I asked for from the ATM, why?", "label": "B", "A": "transaction charged twice", "B": "wrong amount of cash received", "C": "transfer not received by recipient", "D": "verify top up"}
{"text": "What do I do if the ATM didn't give me the correct amount I withdrew? I pulled out 30 pounds and the ATM gave me 10 pounds.", "label": "A", "A": "wrong amount of cash received", "B": "terminate account", "C": "top up by cash or cheque", "D": "order physical card"}
{"text": "I tried to take out cash but the amount isn't right, so what do I do?", "label": "D", "A": "passcode forgotten", "B": "virtual card not working", "C": "card swallowed", "D": "wrong amount of cash received"}
{"text": "I didn't receive all the cash I asked for", "label": "D", "A": "declined transfer", "B": "supported cards and currencies", "C": "topping up by card", "D": "wrong amount of cash received"}
{"text": "I just got $20 when I tried to get $100", "label": "D", "A": "exchange charge", "B": "cash withdrawal not recognised", "C": "passcode forgotten", "D": "wrong amount of cash received"}
{"text": "The right amount of cash was not sent to me.", "label": "D", "A": "atm support", "B": "apple pay or google pay", "C": "extra charge on statement", "D": "wrong amount of cash received"}
{"text": "The ATM didn't give me the the withdraw amount requested.", "label": "C", "A": "get physical card", "B": "transfer into account", "C": "wrong amount of cash received", "D": "card not working"}
{"text": "Why did I get less money than I asked for?", "label": "B", "A": "top up by bank transfer charge", "B": "wrong amount of cash received", "C": "pending cash withdrawal", "D": "get physical card"}
{"text": "I didn't get the right amount at the ATM.", "label": "D", "A": "card about to expire", "B": "getting spare card", "C": "why verify identity", "D": "wrong amount of cash received"}
{"text": "did not receive correct cash upon withdrawal", "label": "D", "A": "passcode forgotten", "B": "pending top up", "C": "topping up by card", "D": "wrong amount of cash received"}
{"text": "Will declined funds I tried to withdraw be returned to me?", "label": "A", "A": "wrong amount of cash received", "B": "unable to verify identity", "C": "exchange charge", "D": "edit personal details"}
{"text": "I payed with a card and was charged an extra fee", "label": "B", "A": "receiving money", "B": "card payment fee charged", "C": "why verify identity", "D": "edit personal details"}
{"text": "I was charged a fee after using my card and I shouldn't have been.", "label": "C", "A": "getting virtual card", "B": "fiat currency support", "C": "card payment fee charged", "D": "transfer fee charged"}
{"text": "Is there a reason I was charged a fee for using my card as payment? I've never had an extra fee before.", "label": "D", "A": "card payment wrong exchange rate", "B": "pending transfer", "C": "receiving money", "D": "card payment fee charged"}
{"text": "I show another charge on my card from when I used it, why?", "label": "A", "A": "card payment fee charged", "B": "supported cards and currencies", "C": "order physical card", "D": "top up by card charge"}
{"text": "Why do I get charged additional fees on some payments, but not others?", "label": "C", "A": "verify source of funds", "B": "lost or stolen card", "C": "card payment fee charged", "D": "cash withdrawal charge"}
{"text": "I used my card for a purchase and was charged a fee", "label": "D", "A": "get physical card", "B": "pending card payment", "C": "transfer fee charged", "D": "card payment fee charged"}
{"text": "Why was I charged for card payment?", "label": "A", "A": "card payment fee charged", "B": "card payment wrong exchange rate", "C": "disposable card limits", "D": "apple pay or google pay"}
{"text": "There is an unauthorized fee.", "label": "A", "A": "card payment fee charged", "B": "wrong exchange rate for cash withdrawal", "C": "disposable card limits", "D": "edit personal details"}
{"text": "I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before.", "label": "A", "A": "card payment fee charged", "B": "failed transfer", "C": "balance not updated after cheque or cash deposit", "D": "edit personal details"}
{"text": "Why was I charged an extra fee when paying with my card?", "label": "C", "A": "get physical card", "B": "declined transfer", "C": "card payment fee charged", "D": "virtual card not working"}
{"text": "Why did I have to pay extra because I paid with card?", "label": "A", "A": "card payment fee charged", "B": "reverted card payment?", "C": "balance not updated after bank transfer", "D": "card not working"}
{"text": "Why are there fees for card usage?", "label": "D", "A": "transaction charged twice", "B": "edit personal details", "C": "transfer not received by recipient", "D": "card payment fee charged"}
{"text": "im not sure what this charge is for", "label": "C", "A": "visa or mastercard", "B": "card linking", "C": "card payment fee charged", "D": "cash withdrawal not recognised"}
{"text": "What is the fee charged with this card payment?", "label": "B", "A": "apple pay or google pay", "B": "card payment fee charged", "C": "cash withdrawal not recognised", "D": "why verify identity"}
{"text": "When would my card be charged an extra fee for a transaction?", "label": "B", "A": "exchange via app", "B": "card payment fee charged", "C": "balance not updated after bank transfer", "D": "disposable card limits"}
{"text": "Why did I have to pay more when I do it with my card?", "label": "B", "A": "card linking", "B": "card payment fee charged", "C": "direct debit payment not recognised", "D": "card acceptance"}
{"text": "I made a card payment and a fee is showing up?", "label": "B", "A": "edit personal details", "B": "card payment fee charged", "C": "balance not updated after bank transfer", "D": "unable to verify identity"}
{"text": "I have been charged a fee for paying with card", "label": "A", "A": "card payment fee charged", "B": "declined transfer", "C": "age limit", "D": "exchange charge"}
{"text": "What is the fee on my card payment?", "label": "B", "A": "get disposable virtual card", "B": "card payment fee charged", "C": "card payment not recognised", "D": "card payment wrong exchange rate"}
{"text": "Why would I be charged a fee for card payment?", "label": "A", "A": "card payment fee charged", "B": "top up failed", "C": "Refund not showing up", "D": "edit personal details"}
{"text": "Will I always be charged a fee for using my card?", "label": "D", "A": "contactless not working", "B": "exchange via app", "C": "pending cash withdrawal", "D": "card payment fee charged"}
{"text": "Can I check somewhere if there will be a fee on my payment or not? Seems you are charging in some cases, what's the pattern there?", "label": "C", "A": "cancel transfer", "B": "passcode forgotten", "C": "card payment fee charged", "D": "apple pay or google pay"}
{"text": "Paying in card resulted in a fee", "label": "C", "A": "exchange charge", "B": "balance not updated after cheque or cash deposit", "C": "card payment fee charged", "D": "card arrival"}
{"text": "I paid with card and I think there was a fee applied.", "label": "D", "A": "top up by bank transfer charge", "B": "get disposable virtual card", "C": "visa or mastercard", "D": "card payment fee charged"}
{"text": "So what items  actually come  with  extra  fees", "label": "B", "A": "change pin", "B": "card payment fee charged", "C": "topping up by card", "D": "why verify identity"}
{"text": "How do I avoid getting charged a fee on my card?", "label": "C", "A": "order physical card", "B": "get disposable virtual card", "C": "card payment fee charged", "D": "edit personal details"}
{"text": "Is there a fee when you pay with your card?", "label": "C", "A": "verify top up", "B": "terminate account", "C": "card payment fee charged", "D": "pending card payment"}
{"text": "I have been charged with a fee for paying with my card.", "label": "B", "A": "extra charge on statement", "B": "card payment fee charged", "C": "automatic top up", "D": "verify my identity"}
{"text": "For the first time I got a fee on my account. How do I know when you charge these fees?", "label": "A", "A": "card payment fee charged", "B": "card payment wrong exchange rate", "C": "lost or stolen phone", "D": "transaction charged twice"}
{"text": "Someone needs to make me aware when there are extra charges for payments. I happened to be looking at the app earlier and noticed a charge associated to a payment that was extra that no one made me aware of before at all.", "label": "C", "A": "card payment not recognised", "B": "why verify identity", "C": "card payment fee charged", "D": "balance not updated after bank transfer"}
{"text": "Is using my card free?", "label": "B", "A": "verify my identity", "B": "card payment fee charged", "C": "passcode forgotten", "D": "card payment not recognised"}
{"text": "Why was I charged an extra fee when using a card?", "label": "B", "A": "card payment wrong exchange rate", "B": "card payment fee charged", "C": "lost or stolen phone", "D": "atm support"}
{"text": "What fees apply when using a card?", "label": "C", "A": "top up limits", "B": "card payment not recognised", "C": "card payment fee charged", "D": "edit personal details"}
{"text": "Why do you charge for payments? Why aren't your charges clearly laid out in the agreement?", "label": "C", "A": "pending cash withdrawal", "B": "pin blocked", "C": "card payment fee charged", "D": "pending card payment"}
{"text": "Why was I charged a fee when I paid with card?", "label": "B", "A": "verify top up", "B": "card payment fee charged", "C": "pin blocked", "D": "disposable card limits"}
{"text": "There is a fee on my account. Why?", "label": "B", "A": "verify top up", "B": "card payment fee charged", "C": "automatic top up", "D": "card acceptance"}
{"text": "Why do you charge fees on card payments?", "label": "B", "A": "verify top up", "B": "card payment fee charged", "C": "card acceptance", "D": "unable to verify identity"}
{"text": "I was charged a fee for a card payment. Why?", "label": "C", "A": "receiving money", "B": "virtual card not working", "C": "card payment fee charged", "D": "transfer timing"}
{"text": "Why was a charged a fee for using the card?", "label": "A", "A": "card payment fee charged", "B": "card not working", "C": "transfer into account", "D": "exchange via app"}
{"text": "They charged me for paying with my card.", "label": "A", "A": "card payment fee charged", "B": "reverted card payment?", "C": "lost or stolen phone", "D": "get disposable virtual card"}
{"text": "I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem?", "label": "D", "A": "card acceptance", "B": "top up by bank transfer charge", "C": "direct debit payment not recognised", "D": "transfer not received by recipient"}
{"text": "My money transfer has not arrived.", "label": "D", "A": "request refund", "B": "declined card payment", "C": "apple pay or google pay", "D": "transfer not received by recipient"}
{"text": "I am still waiting for a transaction to be completed", "label": "A", "A": "transfer not received by recipient", "B": "cancel transfer", "C": "card payment fee charged", "D": "compromised card"}
{"text": "I made a money transaction but the recipient can't see it", "label": "A", "A": "transfer not received by recipient", "B": "contactless not working", "C": "cancel transfer", "D": "balance not updated after bank transfer"}
{"text": "I tried to send someone money but they haven't received it.", "label": "A", "A": "transfer not received by recipient", "B": "card not working", "C": "transfer into account", "D": "cash withdrawal not recognised"}
{"text": "How long does it take for a transfer to get to a recipient?", "label": "C", "A": "topping up by card", "B": "compromised card", "C": "transfer not received by recipient", "D": "get disposable virtual card"}
{"text": "How can the recipient see my money transaction?", "label": "D", "A": "order physical card", "B": "get disposable virtual card", "C": "top up limits", "D": "transfer not received by recipient"}
{"text": "I transferred money but the recipient says it has not arrived. Why would this be?", "label": "B", "A": "edit personal details", "B": "transfer not received by recipient", "C": "change pin", "D": "card arrival"}
{"text": "The transfer I did hasn't arrived", "label": "B", "A": "exchange rate", "B": "transfer not received by recipient", "C": "terminate account", "D": "apple pay or google pay"}
{"text": "how long do money transfers take?", "label": "C", "A": "balance not updated after bank transfer", "B": "failed transfer", "C": "transfer not received by recipient", "D": "pin blocked"}
{"text": "I transferred some money and it didint arrive", "label": "C", "A": "passcode forgotten", "B": "getting spare card", "C": "transfer not received by recipient", "D": "wrong amount of cash received"}
{"text": "Where is the transfer I started?", "label": "C", "A": "apple pay or google pay", "B": "top up by card charge", "C": "transfer not received by recipient", "D": "virtual card not working"}
{"text": "transaction failed?", "label": "A", "A": "transfer not received by recipient", "B": "card arrival", "C": "card not working", "D": "get disposable virtual card"}
{"text": "I just finished sending money, but it's not logging on the recipient side.", "label": "A", "A": "transfer not received by recipient", "B": "card payment fee charged", "C": "verify my identity", "D": "top up limits"}
{"text": "I completed a money transaction but the recipient hasn't received it", "label": "B", "A": "order physical card", "B": "transfer not received by recipient", "C": "passcode forgotten", "D": "contactless not working"}
{"text": "The receipient doesn't see my money transfer.", "label": "C", "A": "top up by bank transfer charge", "B": "pending card payment", "C": "transfer not received by recipient", "D": "request refund"}
{"text": "I transferred the rent payment for my new place a couple days ago but the landlord says it's not there yet, despite showing up as done on my side. I checked the account number I sent it to and it's definitely correct. Can you please verify if the transaction really went through or not?", "label": "B", "A": "top up by card charge", "B": "transfer not received by recipient", "C": "transfer timing", "D": "request refund"}
{"text": "I need to find out why my transfer didn't get there.", "label": "A", "A": "transfer not received by recipient", "B": "change pin", "C": "top up reverted", "D": "transfer fee charged"}
{"text": "I've just moved address from a place in Durham to a place in Walton-On-The-Naze.  I have a new landlord at my new house and they haven't got my payment but I know I sent it on time, can you check they got it please?", "label": "D", "A": "wrong exchange rate for cash withdrawal", "B": "top up by card charge", "C": "card payment not recognised", "D": "transfer not received by recipient"}
{"text": "I sent money.  They haven't received it.", "label": "B", "A": "Refund not showing up", "B": "transfer not received by recipient", "C": "cash withdrawal charge", "D": "verify source of funds"}
{"text": "Hey, I need some help figuring out way my transfer is not complete yet. My Landlord hasn't got the money yet.She should have received it by now.", "label": "D", "A": "cash withdrawal charge", "B": "receiving money", "C": "lost or stolen card", "D": "transfer not received by recipient"}
{"text": "The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account number is definitely correct, as I've checked and double checked.", "label": "A", "A": "transfer not received by recipient", "B": "exchange rate", "C": "apple pay or google pay", "D": "wrong exchange rate for cash withdrawal"}
{"text": "I'm having a problem with a money transfer.  I sent some money to a friend a couple of hours ago, and they haven't received it yet.  Why hasn't it gotten to them? How long do transfers need to go through?", "label": "D", "A": "failed transfer", "B": "declined card payment", "C": "top up by cash or cheque", "D": "transfer not received by recipient"}
{"text": "I transferred some money but the receiver can't pick it up for some reason.", "label": "C", "A": "getting virtual card", "B": "get disposable virtual card", "C": "transfer not received by recipient", "D": "top up reverted"}
{"text": "Where is the transaction I made to a friend?", "label": "A", "A": "transfer not received by recipient", "B": "passcode forgotten", "C": "pending card payment", "D": "pending top up"}
{"text": "My friend still hasn't gotten a transaction I made.", "label": "D", "A": "Refund not showing up", "B": "wrong exchange rate for cash withdrawal", "C": "transfer timing", "D": "transfer not received by recipient"}
{"text": "Im waiting for my transaction to go through.", "label": "B", "A": "request refund", "B": "transfer not received by recipient", "C": "card acceptance", "D": "balance not updated after cheque or cash deposit"}
{"text": "I made a transaction and it is taking a very long time to go through.", "label": "D", "A": "cash withdrawal charge", "B": "cash withdrawal not recognised", "C": "pending top up", "D": "transfer not received by recipient"}
{"text": "Is there a reason why my transaction is taking so long?", "label": "B", "A": "card acceptance", "B": "transfer not received by recipient", "C": "contactless not working", "D": "balance not updated after cheque or cash deposit"}
{"text": "How long will it take for my transaction to be completed?", "label": "A", "A": "transfer not received by recipient", "B": "order physical card", "C": "exchange rate", "D": "pending card payment"}
{"text": "I sent some money and the receiver can't access it.", "label": "A", "A": "transfer not received by recipient", "B": "declined cash withdrawal", "C": "transfer fee charged", "D": "request refund"}
{"text": "I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take?", "label": "C", "A": "card payment fee charged", "B": "edit personal details", "C": "transfer not received by recipient", "D": "pending card payment"}
{"text": "The person I sent money to hasn't gotten it yet!", "label": "C", "A": "why verify identity", "B": "declined card payment", "C": "transfer not received by recipient", "D": "supported cards and currencies"}
{"text": "When will my funds transfer?", "label": "C", "A": "pending transfer", "B": "receiving money", "C": "transfer not received by recipient", "D": "contactless not working"}
{"text": "How long does it take for transfers to finish?  I sent funds to my pal, and she says that she has not gotten anything.", "label": "C", "A": "activate my card", "B": "virtual card not working", "C": "transfer not received by recipient", "D": "card delivery estimate"}
{"text": "How long do transfers need to come through? I sent some money to a friend, she needs it urgently, but seems it's still not there yet after a couple hours.", "label": "A", "A": "transfer not received by recipient", "B": "verify my identity", "C": "top up by card charge", "D": "compromised card"}
{"text": "How long until my friend receives my transaction?", "label": "D", "A": "verify top up", "B": "topping up by card", "C": "lost or stolen card", "D": "transfer not received by recipient"}
{"text": "Why hasn't my recipient received their money?", "label": "A", "A": "transfer not received by recipient", "B": "card arrival", "C": "beneficiary not allowed", "D": "card swallowed"}
{"text": "I am still awaiting the completion of the transaction.", "label": "A", "A": "transfer not received by recipient", "B": "terminate account", "C": "exchange rate", "D": "card about to expire"}
{"text": "I transferred some money but the recipient is having trouble withdrawing.", "label": "D", "A": "balance not updated after cheque or cash deposit", "B": "request refund", "C": "card swallowed", "D": "transfer not received by recipient"}
{"text": "To add money to my account, what currencies can I use?", "label": "D", "A": "lost or stolen phone", "B": "card payment wrong exchange rate", "C": "card payment fee charged", "D": "supported cards and currencies"}
{"text": "I need support options, I want to top my card", "label": "B", "A": "declined card payment", "B": "supported cards and currencies", "C": "topping up by card", "D": "reverted card payment?"}
{"text": "I have 1 other US card.  Can you take that?", "label": "D", "A": "card swallowed", "B": "pending top up", "C": "pin blocked", "D": "supported cards and currencies"}
{"text": "What are the cards and currencies that are supported?", "label": "D", "A": "Refund not showing up", "B": "top up limits", "C": "unable to verify identity", "D": "supported cards and currencies"}
{"text": "What currencies are accepted for adding money?", "label": "D", "A": "declined cash withdrawal", "B": "country support", "C": "verify source of funds", "D": "supported cards and currencies"}
{"text": "What kind of currencies can I use to add money?", "label": "C", "A": "activate my card", "B": "atm support", "C": "supported cards and currencies", "D": "receiving money"}
{"text": "I only own one other credit card from the USA. Will it be accepted?", "label": "A", "A": "supported cards and currencies", "B": "top up failed", "C": "pin blocked", "D": "verify my identity"}
{"text": "If I only have 1 other US card, can you take it?", "label": "C", "A": "exchange rate", "B": "receiving money", "C": "supported cards and currencies", "D": "card linking"}
{"text": "Can I use my American Express to add money to my account?", "label": "B", "A": "declined card payment", "B": "supported cards and currencies", "C": "beneficiary not allowed", "D": "transaction charged twice"}
{"text": "can you tell me what cards and currencies you take?", "label": "B", "A": "getting spare card", "B": "supported cards and currencies", "C": "wrong amount of cash received", "D": "verify source of funds"}
{"text": "Can I use American Express to add money into my account?", "label": "C", "A": "beneficiary not allowed", "B": "age limit", "C": "supported cards and currencies", "D": "Refund not showing up"}
{"text": "Will you accept my other card from the U.S.?", "label": "B", "A": "top up by card charge", "B": "supported cards and currencies", "C": "card arrival", "D": "card payment wrong exchange rate"}
{"text": "What is accepted in regards to cards and currencies?", "label": "A", "A": "supported cards and currencies", "B": "cash withdrawal charge", "C": "extra charge on statement", "D": "declined transfer"}
{"text": "Will you accept my other card?", "label": "C", "A": "cash withdrawal not recognised", "B": "card about to expire", "C": "supported cards and currencies", "D": "reverted card payment?"}
{"text": "I would like to add money to my account through my American Express.", "label": "C", "A": "card arrival", "B": "top up reverted", "C": "supported cards and currencies", "D": "disposable card limits"}
{"text": "Which cards do you guys support? I want to top up using my credit card.", "label": "C", "A": "card about to expire", "B": "why verify identity", "C": "supported cards and currencies", "D": "edit personal details"}
{"text": "What credit cards are supported?", "label": "C", "A": "balance not updated after cheque or cash deposit", "B": "country support", "C": "supported cards and currencies", "D": "card not working"}
{"text": "What cards and currencies do you support?", "label": "B", "A": "lost or stolen card", "B": "supported cards and currencies", "C": "top up by card charge", "D": "top up failed"}
{"text": "How do I transfer funds from my American Express into my account?", "label": "D", "A": "transfer into account", "B": "apple pay or google pay", "C": "get disposable virtual card", "D": "supported cards and currencies"}
{"text": "How can I use American Express to add money to my account?", "label": "C", "A": "getting spare card", "B": "verify top up", "C": "supported cards and currencies", "D": "top up by card charge"}
{"text": "When adding money, what are the currencies you take?", "label": "B", "A": "transfer into account", "B": "supported cards and currencies", "C": "activate my card", "D": "disposable card limits"}
{"text": "Which forms of currency are accepted?", "label": "B", "A": "age limit", "B": "supported cards and currencies", "C": "request refund", "D": "top up reverted"}
{"text": "Are US credit cards accepted?", "label": "D", "A": "order physical card", "B": "balance not updated after cheque or cash deposit", "C": "transfer fee charged", "D": "supported cards and currencies"}
{"text": "I want to add money but don't know what currencies you accept, can you tell me?", "label": "B", "A": "reverted card payment?", "B": "supported cards and currencies", "C": "activate my card", "D": "why verify identity"}
{"text": "why wouldn't you support american express? its a card i like and use often and i don't want to get a different one", "label": "D", "A": "exchange rate", "B": "card acceptance", "C": "declined cash withdrawal", "D": "supported cards and currencies"}
{"text": "Tell me which cards and what currency is supported.", "label": "C", "A": "declined transfer", "B": "transfer not received by recipient", "C": "supported cards and currencies", "D": "card swallowed"}
{"text": "Do you support all cards and currencies?", "label": "B", "A": "activate my card", "B": "supported cards and currencies", "C": "card delivery estimate", "D": "transfer fee charged"}
{"text": "Which credit or debit cards can I use to top up?", "label": "B", "A": "card about to expire", "B": "supported cards and currencies", "C": "balance not updated after bank transfer", "D": "pending transfer"}
{"text": "What options do I have in regards to payment?", "label": "B", "A": "card payment wrong exchange rate", "B": "supported cards and currencies", "C": "virtual card not working", "D": "cancel transfer"}
{"text": "I just have one other card from the US. Is that okay?", "label": "C", "A": "virtual card not working", "B": "extra charge on statement", "C": "supported cards and currencies", "D": "card acceptance"}
{"text": "What are all the currencies and cards supported to use this?", "label": "D", "A": "card delivery estimate", "B": "getting spare card", "C": "exchange rate", "D": "supported cards and currencies"}
{"text": "What cards to do you support to top up.", "label": "A", "A": "supported cards and currencies", "B": "wrong exchange rate for cash withdrawal", "C": "pin blocked", "D": "age limit"}
{"text": "Do you accept other currencies besides US Dollars?", "label": "D", "A": "compromised card", "B": "get disposable virtual card", "C": "extra charge on statement", "D": "supported cards and currencies"}
{"text": "Can I use any currency to add money?", "label": "A", "A": "supported cards and currencies", "B": "fiat currency support", "C": "card payment not recognised", "D": "pending cash withdrawal"}
{"text": "Is my currency okay to add money with?", "label": "B", "A": "transfer timing", "B": "supported cards and currencies", "C": "atm support", "D": "reverted card payment?"}
{"text": "What cards and currencies will suffice?", "label": "C", "A": "apple pay or google pay", "B": "card payment not recognised", "C": "supported cards and currencies", "D": "exchange rate"}
{"text": "How can I use American Express to add funds to my account?", "label": "A", "A": "supported cards and currencies", "B": "card about to expire", "C": "top up limits", "D": "transfer into account"}
{"text": "What cards and currencies are supported?", "label": "D", "A": "exchange rate", "B": "Refund not showing up", "C": "balance not updated after cheque or cash deposit", "D": "supported cards and currencies"}
{"text": "What currencies or cards do you support for topping up?", "label": "B", "A": "lost or stolen phone", "B": "supported cards and currencies", "C": "unable to verify identity", "D": "card payment fee charged"}
{"text": "Which cards and currencies do you support?", "label": "A", "A": "supported cards and currencies", "B": "card acceptance", "C": "pin blocked", "D": "card delivery estimate"}
{"text": "Where can I obtain my virtual card?", "label": "D", "A": "top up limits", "B": "verify source of funds", "C": "card arrival", "D": "getting virtual card"}
{"text": "How do you get a virtual card?", "label": "A", "A": "getting virtual card", "B": "pin blocked", "C": "get disposable virtual card", "D": "atm support"}
{"text": "Where can I find a virtual card?", "label": "A", "A": "getting virtual card", "B": "virtual card not working", "C": "card linking", "D": "transfer timing"}
{"text": "Is there an option to have a virtual card?", "label": "C", "A": "top up by card charge", "B": "lost or stolen phone", "C": "getting virtual card", "D": "receiving money"}
{"text": "If I don't want a physical card can i get a virtual version?", "label": "B", "A": "card delivery estimate", "B": "getting virtual card", "C": "transfer timing", "D": "transfer not received by recipient"}
{"text": "I requested a virtual card but it is not showing up. Why?", "label": "A", "A": "getting virtual card", "B": "transaction charged twice", "C": "transfer into account", "D": "request refund"}
{"text": "Can you tell me how to order a virtual card?", "label": "B", "A": "top up failed", "B": "getting virtual card", "C": "card arrival", "D": "Refund not showing up"}
{"text": "Where is the virtual card?", "label": "B", "A": "passcode forgotten", "B": "getting virtual card", "C": "topping up by card", "D": "balance not updated after cheque or cash deposit"}
{"text": "what is the virtual card", "label": "D", "A": "top up by card charge", "B": "fiat currency support", "C": "card payment wrong exchange rate", "D": "getting virtual card"}
{"text": "how do i get a virtual card?", "label": "A", "A": "getting virtual card", "B": "activate my card", "C": "pin blocked", "D": "contactless not working"}
{"text": "Where do I order a virtual card from?", "label": "A", "A": "getting virtual card", "B": "extra charge on statement", "C": "edit personal details", "D": "card payment wrong exchange rate"}
{"text": "Why did I not get a virtual card yet?", "label": "A", "A": "getting virtual card", "B": "verify my identity", "C": "pending cash withdrawal", "D": "top up by cash or cheque"}
{"text": "How can I order virtual cards?", "label": "B", "A": "card delivery estimate", "B": "getting virtual card", "C": "pending top up", "D": "failed transfer"}
{"text": "Can you tell me where I can order a virtual card?", "label": "C", "A": "card not working", "B": "transfer timing", "C": "getting virtual card", "D": "cash withdrawal charge"}
{"text": "Is it possible for me to get a virtual card?", "label": "B", "A": "transfer fee charged", "B": "getting virtual card", "C": "exchange charge", "D": "cash withdrawal not recognised"}
{"text": "Is this where I order a virtual card?", "label": "C", "A": "country support", "B": "declined card payment", "C": "getting virtual card", "D": "get physical card"}
{"text": "What are the steps to getting a virtual card?", "label": "B", "A": "pending card payment", "B": "getting virtual card", "C": "lost or stolen phone", "D": "beneficiary not allowed"}
{"text": "help me obtain a virtual card", "label": "D", "A": "balance not updated after cheque or cash deposit", "B": "transaction charged twice", "C": "supported cards and currencies", "D": "getting virtual card"}
{"text": "Where is the virtual card located?", "label": "A", "A": "getting virtual card", "B": "failed transfer", "C": "declined cash withdrawal", "D": "topping up by card"}
{"text": "Where can I order a virtual card?", "label": "D", "A": "edit personal details", "B": "atm support", "C": "cancel transfer", "D": "getting virtual card"}
{"text": "Where do I obtain my virtual card?", "label": "C", "A": "why verify identity", "B": "card swallowed", "C": "getting virtual card", "D": "cash withdrawal not recognised"}
{"text": "I want a virtual card!", "label": "A", "A": "getting virtual card", "B": "card linking", "C": "transfer fee charged", "D": "change pin"}
{"text": "I want one of those virtual cards!", "label": "D", "A": "balance not updated after bank transfer", "B": "exchange via app", "C": "fiat currency support", "D": "getting virtual card"}
{"text": "Are virtual cards available to get?", "label": "C", "A": "get physical card", "B": "supported cards and currencies", "C": "getting virtual card", "D": "exchange charge"}
{"text": "Can you help me sign up for a virtual card?", "label": "C", "A": "pending cash withdrawal", "B": "disposable card limits", "C": "getting virtual card", "D": "top up limits"}
{"text": "Can I get a copy of the card by email?", "label": "D", "A": "verify source of funds", "B": "compromised card", "C": "request refund", "D": "getting virtual card"}
{"text": "Where do I find the virtual card?", "label": "B", "A": "visa or mastercard", "B": "getting virtual card", "C": "pending top up", "D": "pending transfer"}
{"text": "why do i not have a virtual card", "label": "D", "A": "Refund not showing up", "B": "card acceptance", "C": "disposable card limits", "D": "getting virtual card"}
{"text": "How do I order a virtual card?", "label": "C", "A": "virtual card not working", "B": "direct debit payment not recognised", "C": "getting virtual card", "D": "cash withdrawal charge"}
{"text": "I thought I was going to get a virtual card but I haven't received it yet, how can we resolve this?", "label": "C", "A": "Refund not showing up", "B": "top up by bank transfer charge", "C": "getting virtual card", "D": "declined transfer"}
{"text": "Please help me get a virtual card.", "label": "A", "A": "getting virtual card", "B": "card not working", "C": "card payment wrong exchange rate", "D": "top up limits"}
{"text": "Can I order a virtual card?", "label": "C", "A": "exchange rate", "B": "card payment wrong exchange rate", "C": "getting virtual card", "D": "why verify identity"}
{"text": "Where can I go to get a virtual card?", "label": "C", "A": "transfer not received by recipient", "B": "transfer into account", "C": "getting virtual card", "D": "reverted card payment?"}
{"text": "Where are the virtual cards located?", "label": "C", "A": "exchange via app", "B": "cash withdrawal not recognised", "C": "getting virtual card", "D": "pending top up"}
{"text": "I would like a virtual card- where can I purchase one?", "label": "A", "A": "getting virtual card", "B": "why verify identity", "C": "transfer timing", "D": "card acceptance"}
{"text": "When should I receive my virtual card?", "label": "A", "A": "getting virtual card", "B": "disposable card limits", "C": "top up limits", "D": "balance not updated after bank transfer"}
{"text": "I need to reorder my virtual card!", "label": "D", "A": "pin blocked", "B": "balance not updated after bank transfer", "C": "top up by cash or cheque", "D": "getting virtual card"}
{"text": "Where can I get a virtual card?", "label": "C", "A": "card swallowed", "B": "card arrival", "C": "getting virtual card", "D": "card payment not recognised"}
{"text": "Is there a way to obtain a virtual card?", "label": "B", "A": "edit personal details", "B": "getting virtual card", "C": "country support", "D": "transfer timing"}
{"text": "Can I have one of the virtual cards?", "label": "C", "A": "exchange charge", "B": "order physical card", "C": "getting virtual card", "D": "card payment not recognised"}
{"text": "Will my card be accepted all over the world?", "label": "C", "A": "transaction charged twice", "B": "verify my identity", "C": "card acceptance", "D": "topping up by card"}
{"text": "Who accepts this card?", "label": "A", "A": "card acceptance", "B": "pending transfer", "C": "country support", "D": "activate my card"}
{"text": "Can I use my card for payment all over the world?", "label": "A", "A": "card acceptance", "B": "visa or mastercard", "C": "declined cash withdrawal", "D": "cash withdrawal charge"}
{"text": "It will be fine to use at any establishment that accepts Mastercard.", "label": "A", "A": "card acceptance", "B": "apple pay or google pay", "C": "transfer timing", "D": "top up by bank transfer charge"}
{"text": "Where can the card be used?", "label": "D", "A": "top up by bank transfer charge", "B": "card payment not recognised", "C": "cash withdrawal charge", "D": "card acceptance"}
{"text": "Can my card be used everywhere?", "label": "D", "A": "get physical card", "B": "virtual card not working", "C": "top up by bank transfer charge", "D": "card acceptance"}
{"text": "Are there any limits on where I can use my card?", "label": "B", "A": "cancel transfer", "B": "card acceptance", "C": "compromised card", "D": "top up by bank transfer charge"}
{"text": "What stores can I sue my card?", "label": "C", "A": "top up failed", "B": "visa or mastercard", "C": "card acceptance", "D": "cancel transfer"}
{"text": "Can I use my card anywhere I want?", "label": "B", "A": "verify my identity", "B": "card acceptance", "C": "apple pay or google pay", "D": "pending card payment"}
{"text": "Is there anywhere my card will not be accepted?", "label": "C", "A": "top up reverted", "B": "card about to expire", "C": "card acceptance", "D": "card delivery estimate"}
{"text": "What are the rules to where I can use my card?", "label": "D", "A": "activate my card", "B": "extra charge on statement", "C": "top up by card charge", "D": "card acceptance"}
{"text": "Do you know where my card will be accepted?", "label": "B", "A": "receiving money", "B": "card acceptance", "C": "direct debit payment not recognised", "D": "verify top up"}
{"text": "What places can I use my card?", "label": "D", "A": "virtual card not working", "B": "balance not updated after cheque or cash deposit", "C": "cancel transfer", "D": "card acceptance"}
{"text": "Is my card accepted everywhere?", "label": "C", "A": "atm support", "B": "transfer not received by recipient", "C": "card acceptance", "D": "card not working"}
{"text": "What places will accept my card for payment?", "label": "B", "A": "balance not updated after cheque or cash deposit", "B": "card acceptance", "C": "exchange charge", "D": "declined transfer"}
{"text": "Does this card work everywhere?", "label": "B", "A": "card not working", "B": "card acceptance", "C": "balance not updated after bank transfer", "D": "order physical card"}
{"text": "\n\nWhat businesses accept this card?", "label": "B", "A": "verify my identity", "B": "card acceptance", "C": "pending card payment", "D": "activate my card"}
{"text": "Where can I use my card?", "label": "D", "A": "balance not updated after cheque or cash deposit", "B": "declined card payment", "C": "receiving money", "D": "card acceptance"}
{"text": "Which outlets accept my card?", "label": "A", "A": "card acceptance", "B": "top up by cash or cheque", "C": "fiat currency support", "D": "receiving money"}
{"text": "I am traveling to Germany, Will I be able to use my card there?", "label": "C", "A": "pending cash withdrawal", "B": "balance not updated after bank transfer", "C": "card acceptance", "D": "cash withdrawal not recognised"}
{"text": "What stores will take my credit card as payment?", "label": "B", "A": "edit personal details", "B": "card acceptance", "C": "balance not updated after bank transfer", "D": "visa or mastercard"}
{"text": "Is there any place I cannot use my card?", "label": "D", "A": "top up reverted", "B": "receiving money", "C": "transfer into account", "D": "card acceptance"}
{"text": "Will I be able to use my card anywhere?", "label": "A", "A": "card acceptance", "B": "exchange via app", "C": "card payment not recognised", "D": "exchange charge"}
{"text": "Is my card usable anywhere?", "label": "B", "A": "apple pay or google pay", "B": "card acceptance", "C": "pending card payment", "D": "visa or mastercard"}
{"text": "Is it acceptable to use my card anywhere?", "label": "C", "A": "declined transfer", "B": "balance not updated after cheque or cash deposit", "C": "card acceptance", "D": "card swallowed"}
{"text": "Can I use my card everywhere?", "label": "A", "A": "card acceptance", "B": "cancel transfer", "C": "exchange charge", "D": "top up by bank transfer charge"}
{"text": "Where is my card accepted?", "label": "C", "A": "compromised card", "B": "pending top up", "C": "card acceptance", "D": "getting virtual card"}
{"text": "Where can I pay with my debit or credit card?", "label": "B", "A": "balance not updated after cheque or cash deposit", "B": "card acceptance", "C": "exchange rate", "D": "get physical card"}
{"text": "Where should my card work?", "label": "B", "A": "exchange rate", "B": "card acceptance", "C": "pending cash withdrawal", "D": "virtual card not working"}
{"text": "areas card is accpeted", "label": "D", "A": "order physical card", "B": "pending card payment", "C": "transfer fee charged", "D": "card acceptance"}
{"text": "places i can use the card", "label": "B", "A": "declined cash withdrawal", "B": "card acceptance", "C": "transaction charged twice", "D": "direct debit payment not recognised"}
{"text": "Can I make online purchases with my card?", "label": "C", "A": "card swallowed", "B": "supported cards and currencies", "C": "card acceptance", "D": "contactless not working"}
{"text": "Does every place of business accept this card?", "label": "B", "A": "card payment not recognised", "B": "card acceptance", "C": "failed transfer", "D": "top up by bank transfer charge"}
{"text": "What places will accept my card?", "label": "D", "A": "balance not updated after cheque or cash deposit", "B": "get disposable virtual card", "C": "cash withdrawal charge", "D": "card acceptance"}
{"text": "Can I use my card anywere?", "label": "D", "A": "direct debit payment not recognised", "B": "verify top up", "C": "card about to expire", "D": "card acceptance"}
{"text": "Will any business take this card?", "label": "B", "A": "passcode forgotten", "B": "card acceptance", "C": "cash withdrawal charge", "D": "transaction charged twice"}
{"text": "Will filling stations accept my card?", "label": "D", "A": "cash withdrawal charge", "B": "exchange rate", "C": "top up by card charge", "D": "card acceptance"}
{"text": "Where am I able to use the card?", "label": "B", "A": "card payment wrong exchange rate", "B": "card acceptance", "C": "contactless not working", "D": "lost or stolen card"}
{"text": "What can I use my card to pay for?", "label": "C", "A": "card linking", "B": "country support", "C": "card acceptance", "D": "balance not updated after bank transfer"}
{"text": "Who accepts my card?", "label": "C", "A": "visa or mastercard", "B": "pending top up", "C": "card acceptance", "D": "get physical card"}
{"text": "My top-up was cancelled; will I receive a refund?", "label": "A", "A": "top up reverted", "B": "extra charge on statement", "C": "terminate account", "D": "automatic top up"}
{"text": "How do I fix a reverted top up?", "label": "B", "A": "cash withdrawal charge", "B": "top up reverted", "C": "receiving money", "D": "top up by card charge"}
{"text": "Is it possible to tell if my top up has reverted?", "label": "D", "A": "change pin", "B": "request refund", "C": "receiving money", "D": "top up reverted"}
{"text": "My top-up showed as complete, but it's no longer there! What's going on here?", "label": "B", "A": "transfer not received by recipient", "B": "top up reverted", "C": "transfer fee charged", "D": "getting virtual card"}
{"text": "Hi, i don't know what's going on i've just paid for my top up twice by accident can you help me get a refund please.", "label": "C", "A": "visa or mastercard", "B": "activate my card", "C": "top up reverted", "D": "verify top up"}
{"text": "It seems my top up is reverted?", "label": "D", "A": "card acceptance", "B": "apple pay or google pay", "C": "lost or stolen phone", "D": "top up reverted"}
{"text": "The app wouldn't accept my top up.", "label": "B", "A": "transfer into account", "B": "top up reverted", "C": "get physical card", "D": "disposable card limits"}
{"text": "I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go?", "label": "C", "A": "atm support", "B": "pending top up", "C": "top up reverted", "D": "lost or stolen phone"}
{"text": "I believe my money did not go through with my top up, was there a problem on your end?", "label": "C", "A": "contactless not working", "B": "activate my card", "C": "top up reverted", "D": "topping up by card"}
{"text": "My top-up was reverted, why did this happen?", "label": "B", "A": "card payment not recognised", "B": "top up reverted", "C": "pending card payment", "D": "lost or stolen phone"}
{"text": "I put money into my account for the minimum balance but the application didn't accept.", "label": "C", "A": "get disposable virtual card", "B": "cash withdrawal charge", "C": "top up reverted", "D": "card arrival"}
{"text": "Can you tell me if my top-up has been cancelled?", "label": "B", "A": "card arrival", "B": "top up reverted", "C": "cash withdrawal charge", "D": "getting spare card"}
{"text": "I got topped up but the application reverted it.", "label": "B", "A": "order physical card", "B": "top up reverted", "C": "card payment fee charged", "D": "verify my identity"}
{"text": "Why would my top up be cancelled?", "label": "B", "A": "disposable card limits", "B": "top up reverted", "C": "get disposable virtual card", "D": "why verify identity"}
{"text": "There appears to have been a reversion in my top up", "label": "A", "A": "top up reverted", "B": "edit personal details", "C": "transaction charged twice", "D": "why verify identity"}
{"text": "The application reverted my top-up.", "label": "B", "A": "get disposable virtual card", "B": "top up reverted", "C": "pending top up", "D": "top up failed"}
{"text": "I think my top-up was cancelled.", "label": "C", "A": "wrong amount of cash received", "B": "card acceptance", "C": "top up reverted", "D": "top up limits"}
{"text": "I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's going on?", "label": "A", "A": "top up reverted", "B": "top up limits", "C": "contactless not working", "D": "declined card payment"}
{"text": "I topped up but the app reverted it", "label": "D", "A": "receiving money", "B": "top up by card charge", "C": "failed transfer", "D": "top up reverted"}
{"text": "I went to top up and it is no longer there.  Was it sent back?", "label": "B", "A": "request refund", "B": "top up reverted", "C": "pending transfer", "D": "getting virtual card"}
{"text": "What happened to my top-up?", "label": "B", "A": "topping up by card", "B": "top up reverted", "C": "cash withdrawal charge", "D": "compromised card"}
{"text": "Can you tell me why my top up was reverted?", "label": "B", "A": "top up by card charge", "B": "top up reverted", "C": "direct debit payment not recognised", "D": "card delivery estimate"}
{"text": "For what reason would a top up be reverted and returned to my account?", "label": "B", "A": "wrong amount of cash received", "B": "top up reverted", "C": "getting virtual card", "D": "direct debit payment not recognised"}
{"text": "When I topped up, the app reverted my funds.", "label": "B", "A": "contactless not working", "B": "top up reverted", "C": "declined card payment", "D": "pending card payment"}
{"text": "What happened to where my top-up was canceled?", "label": "C", "A": "contactless not working", "B": "visa or mastercard", "C": "top up reverted", "D": "cash withdrawal not recognised"}
{"text": "I tryed to make a top-up with cryptocurrency but the payment was referted.", "label": "A", "A": "top up reverted", "B": "topping up by card", "C": "visa or mastercard", "D": "card payment not recognised"}
{"text": "The app reverted my top off.", "label": "B", "A": "atm support", "B": "top up reverted", "C": "direct debit payment not recognised", "D": "order physical card"}
{"text": "The app reverted my action when I topped up.", "label": "D", "A": "card payment fee charged", "B": "visa or mastercard", "C": "why verify identity", "D": "top up reverted"}
{"text": "Was my top up reversed?", "label": "D", "A": "reverted card payment?", "B": "top up by cash or cheque", "C": "order physical card", "D": "top up reverted"}
{"text": "I see my top-up was canceled, but why?", "label": "B", "A": "virtual card not working", "B": "top up reverted", "C": "edit personal details", "D": "contactless not working"}
{"text": "Do you know if my top-up has been cancelled?", "label": "D", "A": "card linking", "B": "verify my identity", "C": "reverted card payment?", "D": "top up reverted"}
{"text": "has my top-up has been cancelled", "label": "A", "A": "top up reverted", "B": "contactless not working", "C": "order physical card", "D": "failed transfer"}
{"text": "My top-up was revoked.", "label": "C", "A": "unable to verify identity", "B": "passcode forgotten", "C": "top up reverted", "D": "change pin"}
{"text": "Causes of top-up cancellation", "label": "A", "A": "top up reverted", "B": "declined transfer", "C": "pending card payment", "D": "cash withdrawal not recognised"}
{"text": "The app reverted what I topped up.", "label": "C", "A": "balance not updated after cheque or cash deposit", "B": "supported cards and currencies", "C": "top up reverted", "D": "lost or stolen phone"}
{"text": "Has my top up been reverted?", "label": "D", "A": "get physical card", "B": "age limit", "C": "request refund", "D": "top up reverted"}
{"text": "Im very upset as my top-up was canceled and I have no idea why.", "label": "A", "A": "top up reverted", "B": "top up limits", "C": "lost or stolen card", "D": "age limit"}
{"text": "My top-up has been cancelled.", "label": "C", "A": "direct debit payment not recognised", "B": "card payment not recognised", "C": "top up reverted", "D": "activate my card"}
{"text": "On my last transaction it seem that my top-up was not successful.", "label": "D", "A": "declined cash withdrawal", "B": "exchange charge", "C": "transfer not received by recipient", "D": "top up reverted"}
{"text": "I'd like to know why my top-up was canceled please.", "label": "C", "A": "transfer timing", "B": "disposable card limits", "C": "top up reverted", "D": "top up by bank transfer charge"}
{"text": "I tried making an update to my balance using cheque just yesterday but it doesn't appear to have worked. Should this not be a faster process? I need you to please check over my account because something has went wrong.", "label": "C", "A": "verify source of funds", "B": "cash withdrawal not recognised", "C": "balance not updated after cheque or cash deposit", "D": "automatic top up"}
{"text": "How come I don't see my deposit in my account yet?", "label": "C", "A": "atm support", "B": "transfer fee charged", "C": "balance not updated after cheque or cash deposit", "D": "activate my card"}
{"text": "Is there a reason why my account isn't updating because I used a check to  balance my account?", "label": "B", "A": "declined cash withdrawal", "B": "balance not updated after cheque or cash deposit", "C": "contactless not working", "D": "request refund"}
{"text": "I don't know why the deposit I made a week ago still hasn't showed up, I really need the money now.", "label": "B", "A": "transfer fee charged", "B": "balance not updated after cheque or cash deposit", "C": "verify source of funds", "D": "verify top up"}
{"text": "I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money", "label": "D", "A": "exchange charge", "B": "pending transfer", "C": "wrong amount of cash received", "D": "balance not updated after cheque or cash deposit"}
{"text": "Where is my cash deposit?", "label": "C", "A": "top up limits", "B": "virtual card not working", "C": "balance not updated after cheque or cash deposit", "D": "balance not updated after bank transfer"}
{"text": "How can I get the cash deposit to show up on my account?", "label": "B", "A": "pending card payment", "B": "balance not updated after cheque or cash deposit", "C": "verify my identity", "D": "pending transfer"}
{"text": "When will I see the cash I deposited this morning as available?", "label": "A", "A": "balance not updated after cheque or cash deposit", "B": "extra charge on statement", "C": "Refund not showing up", "D": "supported cards and currencies"}
{"text": "cash from this morning has not deposited", "label": "D", "A": "card payment wrong exchange rate", "B": "Refund not showing up", "C": "get physical card", "D": "balance not updated after cheque or cash deposit"}
{"text": "Where is the cash from my cheque I recently deposited?", "label": "D", "A": "fiat currency support", "B": "top up by bank transfer charge", "C": "unable to verify identity", "D": "balance not updated after cheque or cash deposit"}
{"text": "Cash deposit to my account but it has not appeared.", "label": "D", "A": "failed transfer", "B": "change pin", "C": "top up limits", "D": "balance not updated after cheque or cash deposit"}
{"text": "When I deposit cheques and cash, my balance does not update.", "label": "A", "A": "balance not updated after cheque or cash deposit", "B": "visa or mastercard", "C": "extra charge on statement", "D": "card payment wrong exchange rate"}
{"text": "I made a deposit this morning but it is still pending?", "label": "B", "A": "card delivery estimate", "B": "balance not updated after cheque or cash deposit", "C": "transfer not received by recipient", "D": "pending transfer"}
{"text": "cash deposit to my account has shown a red flag.", "label": "B", "A": "card payment not recognised", "B": "balance not updated after cheque or cash deposit", "C": "cancel transfer", "D": "get disposable virtual card"}
{"text": "I have paid money into my account but it doesn't show.", "label": "C", "A": "pending cash withdrawal", "B": "fiat currency support", "C": "balance not updated after cheque or cash deposit", "D": "declined cash withdrawal"}
{"text": "The balance on my account wasn't updated after I made a depost.", "label": "B", "A": "terminate account", "B": "balance not updated after cheque or cash deposit", "C": "receiving money", "D": "beneficiary not allowed"}
{"text": "Are cheques accepted to my account? Mine didn't seem to work.", "label": "A", "A": "balance not updated after cheque or cash deposit", "B": "card delivery estimate", "C": "receiving money", "D": "get disposable virtual card"}
{"text": "I deposited a check but my balance is still the same.", "label": "C", "A": "automatic top up", "B": "card payment not recognised", "C": "balance not updated after cheque or cash deposit", "D": "lost or stolen card"}
{"text": "IM still waiting for my account to update from a cash deposit?", "label": "B", "A": "exchange via app", "B": "balance not updated after cheque or cash deposit", "C": "change pin", "D": "automatic top up"}
{"text": "I Submitted a cheque couple days ago, nothing happened to my account yet.Would you please check What could be the possible issue?", "label": "C", "A": "card linking", "B": "passcode forgotten", "C": "balance not updated after cheque or cash deposit", "D": "card swallowed"}
{"text": "Where is my deposit?", "label": "A", "A": "balance not updated after cheque or cash deposit", "B": "pending cash withdrawal", "C": "unable to verify identity", "D": "card delivery estimate"}
{"text": "My bank statement doesn't show the cash deposit I made recently.", "label": "A", "A": "balance not updated after cheque or cash deposit", "B": "transfer fee charged", "C": "lost or stolen card", "D": "declined cash withdrawal"}
{"text": "My cash deposit from a week ago hasn't shown up. I need the money - how quickly can you sort this out?", "label": "C", "A": "disposable card limits", "B": "card swallowed", "C": "balance not updated after cheque or cash deposit", "D": "card linking"}
{"text": "Why didn't my balance update after my cash or checque deposit?", "label": "C", "A": "pending card payment", "B": "reverted card payment?", "C": "balance not updated after cheque or cash deposit", "D": "cash withdrawal charge"}
{"text": "Why is the cash deposit not showing up in my account?", "label": "D", "A": "passcode forgotten", "B": "top up failed", "C": "receiving money", "D": "balance not updated after cheque or cash deposit"}
{"text": "I made a deposit of cash and check that has not been added to my balance.", "label": "B", "A": "exchange charge", "B": "balance not updated after cheque or cash deposit", "C": "top up failed", "D": "verify source of funds"}
{"text": "Why hasn't my balance increased after depositing a check?", "label": "A", "A": "balance not updated after cheque or cash deposit", "B": "exchange charge", "C": "atm support", "D": "topping up by card"}
{"text": "Why does my account not accept cash deposits?", "label": "A", "A": "balance not updated after cheque or cash deposit", "B": "activate my card", "C": "automatic top up", "D": "transfer not received by recipient"}
{"text": "What happened to the cash that I tried to deposit into my account? It's gone!", "label": "B", "A": "pending top up", "B": "balance not updated after cheque or cash deposit", "C": "receiving money", "D": "transaction charged twice"}
{"text": "I had a cheque deposited, but I still haven't seen the cash.", "label": "C", "A": "contactless not working", "B": "cash withdrawal not recognised", "C": "balance not updated after cheque or cash deposit", "D": "balance not updated after bank transfer"}
{"text": "A cheque deposit hasn't posted to my account, when will my balance update?", "label": "D", "A": "card payment fee charged", "B": "balance not updated after bank transfer", "C": "wrong amount of cash received", "D": "balance not updated after cheque or cash deposit"}
{"text": "I submitted a cash deposit to my account but it hasn't posted yet.", "label": "B", "A": "top up reverted", "B": "balance not updated after cheque or cash deposit", "C": "edit personal details", "D": "change pin"}
{"text": "I sent a cheque  a few days ago and nothing has happened to my account yet. Can you please check on this for me?", "label": "B", "A": "getting virtual card", "B": "balance not updated after cheque or cash deposit", "C": "top up limits", "D": "activate my card"}
{"text": "Has the check I deposited cleared to I can get the cash?", "label": "D", "A": "direct debit payment not recognised", "B": "exchange charge", "C": "card payment not recognised", "D": "balance not updated after cheque or cash deposit"}
{"text": "How long does it take to process cheque deposits?", "label": "A", "A": "balance not updated after cheque or cash deposit", "B": "failed transfer", "C": "Refund not showing up", "D": "pin blocked"}
{"text": "How come my cash deposit is not showing up. This can't be right. There must be some mistake. Where did my cash go. You better not have lost it as I need this money asap.", "label": "D", "A": "terminate account", "B": "extra charge on statement", "C": "pending card payment", "D": "balance not updated after cheque or cash deposit"}
{"text": "I deposited cash this morning and I am still waiting", "label": "B", "A": "cash withdrawal not recognised", "B": "balance not updated after cheque or cash deposit", "C": "top up limits", "D": "card payment wrong exchange rate"}
{"text": "Balance hasn't been updated following a cheque or cash deposit", "label": "A", "A": "balance not updated after cheque or cash deposit", "B": "card swallowed", "C": "getting spare card", "D": "verify source of funds"}
{"text": "I tired to deposit some cash into my account but it's not there", "label": "A", "A": "balance not updated after cheque or cash deposit", "B": "verify top up", "C": "atm support", "D": "country support"}
{"text": "I sent you a cheque couple days ago, nothing happened to my account yet! This is unacceptable, where is my money??", "label": "B", "A": "getting virtual card", "B": "balance not updated after cheque or cash deposit", "C": "card payment fee charged", "D": "transfer not received by recipient"}
{"text": "I have a strange payment in my statement", "label": "D", "A": "cash withdrawal charge", "B": "automatic top up", "C": "card not working", "D": "card payment not recognised"}
{"text": "There is a charge on my card that I did not make", "label": "A", "A": "card payment not recognised", "B": "request refund", "C": "card payment wrong exchange rate", "D": "pending cash withdrawal"}
{"text": "I saw a payment i did not do", "label": "B", "A": "card swallowed", "B": "card payment not recognised", "C": "disposable card limits", "D": "get disposable virtual card"}
{"text": "There is a payment that is not mine in the app.  Please advise/", "label": "D", "A": "disposable card limits", "B": "balance not updated after bank transfer", "C": "Refund not showing up", "D": "card payment not recognised"}
{"text": "An unauthorized payment is in my app", "label": "D", "A": "top up failed", "B": "receiving money", "C": "pending top up", "D": "card payment not recognised"}
{"text": "I did not make this card payment.", "label": "D", "A": "card acceptance", "B": "top up reverted", "C": "card payment wrong exchange rate", "D": "card payment not recognised"}
{"text": "What should I do if I see a payment I didn't make?", "label": "A", "A": "card payment not recognised", "B": "country support", "C": "card not working", "D": "exchange via app"}
{"text": "I found an unauthorized card payment", "label": "D", "A": "transfer not received by recipient", "B": "card not working", "C": "get disposable virtual card", "D": "card payment not recognised"}
{"text": "there is a transaction on my account that i didnt make", "label": "B", "A": "unable to verify identity", "B": "card payment not recognised", "C": "virtual card not working", "D": "change pin"}
{"text": "I don't recall making that payment?", "label": "A", "A": "card payment not recognised", "B": "passcode forgotten", "C": "transfer fee charged", "D": "get physical card"}
{"text": "There are some payments with my card that I don't know where they are coming from. Just checked today and it's been since a couple days as well! What to I do? Can I revert this retrospectively? My card needs to be frozen immediately as well!", "label": "C", "A": "exchange via app", "B": "contactless not working", "C": "card payment not recognised", "D": "card payment wrong exchange rate"}
{"text": "Has someone accessed my card there are payments I did not make that are showing up on the app.", "label": "C", "A": "transfer timing", "B": "beneficiary not allowed", "C": "card payment not recognised", "D": "card swallowed"}
{"text": "There are some strange charges on my card that I didn't make from a few days ago.  Is my card stolen and if so should I cancel it?  Will I get refunded the charges?", "label": "A", "A": "card payment not recognised", "B": "getting virtual card", "C": "virtual card not working", "D": "country support"}
{"text": "Why would there be a payment on my account I don't recognize?", "label": "D", "A": "activate my card", "B": "card payment fee charged", "C": "why verify identity", "D": "card payment not recognised"}
{"text": "I have a payment I didn't do", "label": "B", "A": "reverted card payment?", "B": "card payment not recognised", "C": "extra charge on statement", "D": "verify source of funds"}
{"text": "There is a payment that is not mine.", "label": "B", "A": "automatic top up", "B": "card payment not recognised", "C": "request refund", "D": "exchange via app"}
{"text": "Can you freeze my account?  I just saw there are transactions on my account that I don't recognize.  How can I fix this?", "label": "A", "A": "card payment not recognised", "B": "compromised card", "C": "top up by cash or cheque", "D": "getting spare card"}
{"text": "There is a card payment I do not recognise.", "label": "B", "A": "pending cash withdrawal", "B": "card payment not recognised", "C": "pending transfer", "D": "card arrival"}
{"text": "I don't recognise a card payment", "label": "B", "A": "automatic top up", "B": "card payment not recognised", "C": "lost or stolen phone", "D": "order physical card"}
{"text": "Payment i did not do", "label": "C", "A": "top up by card charge", "B": "apple pay or google pay", "C": "card payment not recognised", "D": "lost or stolen phone"}
{"text": "Please put a freeze on my card,  I am worried there has been some payments on it and I don't know what for.", "label": "C", "A": "balance not updated after cheque or cash deposit", "B": "card payment fee charged", "C": "card payment not recognised", "D": "top up by card charge"}
{"text": "I think my statement has a fraudulent charge", "label": "D", "A": "age limit", "B": "top up failed", "C": "card arrival", "D": "card payment not recognised"}
{"text": "I'm concerned about a payment that has recently been made on my card.  I do not recognize the name that the transaction went to, can you help me?", "label": "B", "A": "terminate account", "B": "card payment not recognised", "C": "failed transfer", "D": "atm support"}
{"text": "What should I do to get transactions off of my account if I didn't make them?  My card must have been compromised and I need to freeze it asap!", "label": "D", "A": "extra charge on statement", "B": "unable to verify identity", "C": "failed transfer", "D": "card payment not recognised"}
{"text": "I have a payment listed in error.", "label": "A", "A": "card payment not recognised", "B": "Refund not showing up", "C": "card payment fee charged", "D": "receiving money"}
{"text": "What can I do about some payments on my card I didn't make.  Please put a freeze on my card till we can figure this out.", "label": "C", "A": "verify source of funds", "B": "unable to verify identity", "C": "card payment not recognised", "D": "pending card payment"}
{"text": "I'm not familiar with a card payment.", "label": "D", "A": "change pin", "B": "wrong exchange rate for cash withdrawal", "C": "atm support", "D": "card payment not recognised"}
{"text": "I have an unauthorized transaction on my statement", "label": "B", "A": "balance not updated after cheque or cash deposit", "B": "card payment not recognised", "C": "direct debit payment not recognised", "D": "virtual card not working"}
{"text": "There is a payment in the App that is not mine.", "label": "C", "A": "transfer into account", "B": "receiving money", "C": "card payment not recognised", "D": "top up by card charge"}
{"text": "I don't know where this transaction came from?", "label": "D", "A": "transfer into account", "B": "lost or stolen phone", "C": "apple pay or google pay", "D": "card payment not recognised"}
{"text": "I see a charge on my account that I don't recall making. I feel like my account may have been compromised.", "label": "D", "A": "top up failed", "B": "pending top up", "C": "card arrival", "D": "card payment not recognised"}
{"text": "I know I didn't make this payment showing up on my card, I don't remember this person at all.", "label": "A", "A": "card payment not recognised", "B": "top up failed", "C": "cancel transfer", "D": "card not working"}
{"text": "Somebody used my card to make a purchase", "label": "D", "A": "top up failed", "B": "lost or stolen phone", "C": "top up limits", "D": "card payment not recognised"}
{"text": "There's a recent charge on my card that I know I didn't make because I've never seen the name before. Can we investigate this?", "label": "C", "A": "age limit", "B": "direct debit payment not recognised", "C": "card payment not recognised", "D": "top up by cash or cheque"}
{"text": "Some of my card payments look different than where I purchased products from. Why is that?", "label": "C", "A": "balance not updated after bank transfer", "B": "card arrival", "C": "card payment not recognised", "D": "request refund"}
{"text": "There is a strange payment on my statement. What should I do?", "label": "D", "A": "direct debit payment not recognised", "B": "card not working", "C": "get physical card", "D": "card payment not recognised"}
{"text": "I think there has been a purchase made that wasn't by me.", "label": "D", "A": "receiving money", "B": "unable to verify identity", "C": "declined transfer", "D": "card payment not recognised"}
{"text": "There is a fraudulent charge on my statement.", "label": "C", "A": "card acceptance", "B": "compromised card", "C": "card payment not recognised", "D": "passcode forgotten"}
{"text": "What is the payment in my account that I did not do?", "label": "D", "A": "get physical card", "B": "visa or mastercard", "C": "verify source of funds", "D": "card payment not recognised"}
{"text": "In my statement there is a payment that is I do not recognize", "label": "D", "A": "top up failed", "B": "verify top up", "C": "direct debit payment not recognised", "D": "card payment not recognised"}
{"text": "I no longer live at my address on file, how do I change it?", "label": "A", "A": "edit personal details", "B": "card payment fee charged", "C": "pending cash withdrawal", "D": "pending card payment"}
{"text": "How to change my address.", "label": "A", "A": "edit personal details", "B": "activate my card", "C": "top up by bank transfer charge", "D": "lost or stolen card"}
{"text": "How do I update my details?", "label": "C", "A": "terminate account", "B": "top up by cash or cheque", "C": "edit personal details", "D": "top up limits"}
{"text": "My address needs to be revised.", "label": "C", "A": "top up limits", "B": "get disposable virtual card", "C": "edit personal details", "D": "pending card payment"}
{"text": "got married, need to change account name", "label": "A", "A": "edit personal details", "B": "virtual card not working", "C": "disposable card limits", "D": "country support"}
{"text": "My address has changed.", "label": "C", "A": "receiving money", "B": "terminate account", "C": "edit personal details", "D": "extra charge on statement"}
{"text": "got married and need to change name", "label": "C", "A": "card payment fee charged", "B": "order physical card", "C": "edit personal details", "D": "card acceptance"}
{"text": "I want to change my personal details.", "label": "A", "A": "edit personal details", "B": "activate my card", "C": "balance not updated after bank transfer", "D": "pin blocked"}
{"text": "I moved.  I need to update my details.", "label": "D", "A": "pending transfer", "B": "declined card payment", "C": "why verify identity", "D": "edit personal details"}
{"text": "I need to edit the personal details section of my account", "label": "B", "A": "automatic top up", "B": "edit personal details", "C": "apple pay or google pay", "D": "direct debit payment not recognised"}
{"text": "Where can I change my personal information after I move?", "label": "D", "A": "pin blocked", "B": "lost or stolen card", "C": "getting virtual card", "D": "edit personal details"}
{"text": "Where can I go to modify my detail?", "label": "B", "A": "terminate account", "B": "edit personal details", "C": "balance not updated after bank transfer", "D": "change pin"}
{"text": "How do I change my information?", "label": "C", "A": "verify top up", "B": "getting spare card", "C": "edit personal details", "D": "wrong exchange rate for cash withdrawal"}
{"text": "I need to change my account details", "label": "A", "A": "edit personal details", "B": "transfer timing", "C": "card about to expire", "D": "card linking"}
{"text": "I moved.  Where do I update my details?", "label": "B", "A": "top up by cash or cheque", "B": "edit personal details", "C": "transfer not received by recipient", "D": "transfer timing"}
{"text": "I relocated and need to change my personal details.", "label": "A", "A": "edit personal details", "B": "wrong exchange rate for cash withdrawal", "C": "pending transfer", "D": "get physical card"}
{"text": "I need to update my personal details", "label": "A", "A": "edit personal details", "B": "card acceptance", "C": "supported cards and currencies", "D": "get disposable virtual card"}
{"text": "My address has changed. How do I report it?", "label": "C", "A": "topping up by card", "B": "card payment wrong exchange rate", "C": "edit personal details", "D": "beneficiary not allowed"}
{"text": "I need to update my info.", "label": "B", "A": "declined card payment", "B": "edit personal details", "C": "top up by cash or cheque", "D": "pending card payment"}
{"text": "How can I modify my details?", "label": "D", "A": "card payment wrong exchange rate", "B": "get disposable virtual card", "C": "pin blocked", "D": "edit personal details"}
{"text": "What do i have to do to change my name?", "label": "A", "A": "edit personal details", "B": "pin blocked", "C": "reverted card payment?", "D": "verify source of funds"}
{"text": "My address has updated and I need to change it.", "label": "A", "A": "edit personal details", "B": "lost or stolen phone", "C": "card payment not recognised", "D": "pending cash withdrawal"}
{"text": "Where can I go to update my personal profile?", "label": "A", "A": "edit personal details", "B": "verify source of funds", "C": "cash withdrawal not recognised", "D": "change pin"}
{"text": "Is it possible to edit my personal details on the app?", "label": "D", "A": "getting spare card", "B": "exchange charge", "C": "request refund", "D": "edit personal details"}
{"text": "how can i change my details", "label": "D", "A": "exchange rate", "B": "verify top up", "C": "supported cards and currencies", "D": "edit personal details"}
{"text": "I need help changing my last name on my account.", "label": "D", "A": "compromised card", "B": "card payment not recognised", "C": "declined transfer", "D": "edit personal details"}
{"text": "How do I update my current residence details?", "label": "B", "A": "exchange charge", "B": "edit personal details", "C": "passcode forgotten", "D": "transaction charged twice"}
{"text": "how do i change name?", "label": "D", "A": "card not working", "B": "pending transfer", "C": "contactless not working", "D": "edit personal details"}
{"text": "I need to change my name since I got married", "label": "A", "A": "edit personal details", "B": "extra charge on statement", "C": "direct debit payment not recognised", "D": "wrong exchange rate for cash withdrawal"}
{"text": "I want to change my address.", "label": "B", "A": "pending card payment", "B": "edit personal details", "C": "disposable card limits", "D": "age limit"}
{"text": "how to change name", "label": "B", "A": "Refund not showing up", "B": "edit personal details", "C": "extra charge on statement", "D": "direct debit payment not recognised"}
{"text": "Can I change my information?", "label": "A", "A": "edit personal details", "B": "pending top up", "C": "pending card payment", "D": "card acceptance"}
{"text": "I need to update my current address", "label": "A", "A": "edit personal details", "B": "exchange rate", "C": "compromised card", "D": "activate my card"}
{"text": "I have moved.  Where can I update my details?", "label": "C", "A": "getting virtual card", "B": "balance not updated after bank transfer", "C": "edit personal details", "D": "extra charge on statement"}
{"text": "I want to change my name.", "label": "D", "A": "lost or stolen phone", "B": "declined cash withdrawal", "C": "card about to expire", "D": "edit personal details"}
{"text": "Should I just wait until the post office sends a change of address form?", "label": "A", "A": "edit personal details", "B": "wrong amount of cash received", "C": "card payment wrong exchange rate", "D": "country support"}
{"text": "I need to change my name what do I do?", "label": "A", "A": "edit personal details", "B": "card payment wrong exchange rate", "C": "declined card payment", "D": "activate my card"}
{"text": "How can I edit my personal details?", "label": "D", "A": "unable to verify identity", "B": "card payment not recognised", "C": "card delivery estimate", "D": "edit personal details"}
{"text": "How do I change my address?", "label": "D", "A": "verify top up", "B": "beneficiary not allowed", "C": "balance not updated after bank transfer", "D": "edit personal details"}
{"text": "What do I need to do to change the address on my account?", "label": "A", "A": "edit personal details", "B": "automatic top up", "C": "direct debit payment not recognised", "D": "Refund not showing up"}
{"text": "Why do you require so many details about my identity?", "label": "A", "A": "why verify identity", "B": "pending card payment", "C": "get physical card", "D": "unable to verify identity"}
{"text": "I'd rather not verify my identity.", "label": "C", "A": "card linking", "B": "pending cash withdrawal", "C": "why verify identity", "D": "Refund not showing up"}
{"text": "do I need to verify my identity every time I log into my account?", "label": "D", "A": "visa or mastercard", "B": "activate my card", "C": "card acceptance", "D": "why verify identity"}
{"text": "Why am I required to verify my identity?", "label": "A", "A": "why verify identity", "B": "card swallowed", "C": "contactless not working", "D": "card payment fee charged"}
{"text": "Can I make transfers before identity verification?", "label": "D", "A": "order physical card", "B": "unable to verify identity", "C": "direct debit payment not recognised", "D": "why verify identity"}
{"text": "What is the need to verify my identity?", "label": "D", "A": "change pin", "B": "receiving money", "C": "transfer fee charged", "D": "why verify identity"}
{"text": "Do I have to do the identity check?", "label": "B", "A": "virtual card not working", "B": "why verify identity", "C": "topping up by card", "D": "lost or stolen card"}
{"text": "Can I use my account without verifying my identity?", "label": "B", "A": "card not working", "B": "why verify identity", "C": "pin blocked", "D": "balance not updated after bank transfer"}
{"text": "Why is identity verification mandatory?", "label": "D", "A": "country support", "B": "unable to verify identity", "C": "activate my card", "D": "why verify identity"}
{"text": "Do I have to do an identity check?", "label": "A", "A": "why verify identity", "B": "cash withdrawal not recognised", "C": "supported cards and currencies", "D": "passcode forgotten"}
{"text": "I would like to not have to do the identity verification.", "label": "B", "A": "balance not updated after bank transfer", "B": "why verify identity", "C": "country support", "D": "edit personal details"}
{"text": "Can I still use my account, even though the identity verification has not passed yet?", "label": "D", "A": "verify my identity", "B": "supported cards and currencies", "C": "balance not updated after cheque or cash deposit", "D": "why verify identity"}
{"text": "Why do you require all my identity details?", "label": "D", "A": "card payment wrong exchange rate", "B": "declined cash withdrawal", "C": "extra charge on statement", "D": "why verify identity"}
{"text": "Why do you need so much information to verify my identity?", "label": "B", "A": "card swallowed", "B": "why verify identity", "C": "receiving money", "D": "supported cards and currencies"}
{"text": "What is the purpose for the identity check", "label": "C", "A": "top up by cash or cheque", "B": "getting virtual card", "C": "why verify identity", "D": "card delivery estimate"}
{"text": "I don't like that I have to fill out so much information about my identity.", "label": "A", "A": "why verify identity", "B": "compromised card", "C": "card swallowed", "D": "age limit"}
{"text": "What is the point of an identity check?", "label": "B", "A": "supported cards and currencies", "B": "why verify identity", "C": "card payment fee charged", "D": "receiving money"}
{"text": "How come you need to know my identity?", "label": "A", "A": "why verify identity", "B": "verify source of funds", "C": "card arrival", "D": "top up limits"}
{"text": "May I use my account now, even though the identity verification has not gone through yet?", "label": "B", "A": "supported cards and currencies", "B": "why verify identity", "C": "lost or stolen card", "D": "disposable card limits"}
{"text": "Do I need to verify my identity to use my account?", "label": "C", "A": "top up failed", "B": "declined transfer", "C": "why verify identity", "D": "direct debit payment not recognised"}
{"text": "Why am I required to do an identity check?", "label": "B", "A": "pin blocked", "B": "why verify identity", "C": "card delivery estimate", "D": "disposable card limits"}
{"text": "Why am I being asked to have an identity check", "label": "C", "A": "failed transfer", "B": "card not working", "C": "why verify identity", "D": "passcode forgotten"}
{"text": "Can i make transactions before identity verification is complete?", "label": "B", "A": "direct debit payment not recognised", "B": "why verify identity", "C": "declined cash withdrawal", "D": "card delivery estimate"}
{"text": "Do I really need to verify my identity?", "label": "D", "A": "declined card payment", "B": "wrong amount of cash received", "C": "card arrival", "D": "why verify identity"}
{"text": "Why do I have to give you all of my identification details?", "label": "C", "A": "age limit", "B": "contactless not working", "C": "why verify identity", "D": "change pin"}
{"text": "Why do you require so many identity details?", "label": "A", "A": "why verify identity", "B": "pending transfer", "C": "wrong amount of cash received", "D": "verify source of funds"}
{"text": "Since my id hasn't been verified, when can I use my account?", "label": "A", "A": "why verify identity", "B": "request refund", "C": "failed transfer", "D": "verify top up"}
{"text": "I won't verify my identity.", "label": "D", "A": "pending transfer", "B": "activate my card", "C": "receiving money", "D": "why verify identity"}
{"text": "I want to skip verification of my identity.", "label": "D", "A": "wrong exchange rate for cash withdrawal", "B": "exchange charge", "C": "order physical card", "D": "why verify identity"}
{"text": "I do not wish to verify my identity.", "label": "A", "A": "why verify identity", "B": "supported cards and currencies", "C": "lost or stolen card", "D": "balance not updated after cheque or cash deposit"}
{"text": "Why do I have to verify my identity?", "label": "C", "A": "top up by bank transfer charge", "B": "transfer into account", "C": "why verify identity", "D": "transaction charged twice"}
{"text": "what is the identity check?", "label": "B", "A": "order physical card", "B": "why verify identity", "C": "pending cash withdrawal", "D": "cash withdrawal charge"}
{"text": "What other methods are there to verify my identity?", "label": "C", "A": "contactless not working", "B": "card not working", "C": "why verify identity", "D": "edit personal details"}
{"text": "Do I need to verify my identity?", "label": "C", "A": "extra charge on statement", "B": "virtual card not working", "C": "why verify identity", "D": "fiat currency support"}
{"text": "Do I need to verify my identity each time I wish to use my account?", "label": "C", "A": "direct debit payment not recognised", "B": "top up limits", "C": "why verify identity", "D": "getting spare card"}
{"text": "Can I use my account if the identity verification is not complete?", "label": "B", "A": "get physical card", "B": "why verify identity", "C": "top up reverted", "D": "pending transfer"}
{"text": "Why is it asking me to verify my identity", "label": "B", "A": "activate my card", "B": "why verify identity", "C": "balance not updated after bank transfer", "D": "card payment not recognised"}
{"text": "Do I have to verify my identity?", "label": "D", "A": "lost or stolen card", "B": "get disposable virtual card", "C": "top up reverted", "D": "why verify identity"}
{"text": "Why do you need to know so much about me", "label": "B", "A": "unable to verify identity", "B": "why verify identity", "C": "declined cash withdrawal", "D": "age limit"}
{"text": "Why did I need to verfiy my identity?", "label": "B", "A": "card arrival", "B": "why verify identity", "C": "card payment wrong exchange rate", "D": "card not working"}
{"text": "I cannot verify my identity", "label": "C", "A": "reverted card payment?", "B": "fiat currency support", "C": "unable to verify identity", "D": "automatic top up"}
{"text": "I do not have what is required to prove my identity", "label": "D", "A": "balance not updated after bank transfer", "B": "age limit", "C": "fiat currency support", "D": "unable to verify identity"}
{"text": "Why doesn't the app believe I am who I say I am?", "label": "C", "A": "getting virtual card", "B": "activate my card", "C": "unable to verify identity", "D": "top up limits"}
{"text": "I am having trouble verifying my identity.", "label": "C", "A": "receiving money", "B": "declined card payment", "C": "unable to verify identity", "D": "exchange charge"}
{"text": "what do i do if my verification failed", "label": "D", "A": "exchange rate", "B": "verify top up", "C": "virtual card not working", "D": "unable to verify identity"}
{"text": "It is impossible to verify my identity", "label": "B", "A": "top up by cash or cheque", "B": "unable to verify identity", "C": "top up limits", "D": "compromised card"}
{"text": "The app doesn't know it's me.", "label": "A", "A": "unable to verify identity", "B": "receiving money", "C": "pending top up", "D": "card swallowed"}
{"text": "I'm having trouble verifying my ID.", "label": "C", "A": "declined card payment", "B": "card delivery estimate", "C": "unable to verify identity", "D": "transfer into account"}
{"text": "app does not recognize me", "label": "A", "A": "unable to verify identity", "B": "transfer timing", "C": "failed transfer", "D": "wrong exchange rate for cash withdrawal"}
{"text": "Help my verify my id.", "label": "A", "A": "unable to verify identity", "B": "Refund not showing up", "C": "card arrival", "D": "get physical card"}
{"text": "The app failed to verify my identity.", "label": "A", "A": "unable to verify identity", "B": "terminate account", "C": "pending cash withdrawal", "D": "supported cards and currencies"}
{"text": "I can't verify my ID.", "label": "C", "A": "get disposable virtual card", "B": "country support", "C": "unable to verify identity", "D": "disposable card limits"}
{"text": "I can't prove my identity.", "label": "C", "A": "order physical card", "B": "balance not updated after cheque or cash deposit", "C": "unable to verify identity", "D": "failed transfer"}
{"text": "I am not being recognized by the app.", "label": "C", "A": "lost or stolen card", "B": "top up by cash or cheque", "C": "unable to verify identity", "D": "top up failed"}
{"text": "Why isn't my ID being verified?", "label": "A", "A": "unable to verify identity", "B": "lost or stolen card", "C": "wrong exchange rate for cash withdrawal", "D": "getting virtual card"}
{"text": "The app will not let me into my account.", "label": "B", "A": "pending cash withdrawal", "B": "unable to verify identity", "C": "disposable card limits", "D": "transfer into account"}
{"text": "I am having trouble proving my identity.", "label": "D", "A": "Refund not showing up", "B": "pending transfer", "C": "visa or mastercard", "D": "unable to verify identity"}
{"text": "I cannot prove my own identity.", "label": "C", "A": "passcode forgotten", "B": "atm support", "C": "unable to verify identity", "D": "fiat currency support"}
{"text": "My ID won't be verified!", "label": "C", "A": "card delivery estimate", "B": "top up limits", "C": "unable to verify identity", "D": "getting virtual card"}
{"text": "I can not get the app to know it is me.", "label": "C", "A": "card delivery estimate", "B": "change pin", "C": "unable to verify identity", "D": "get disposable virtual card"}
{"text": "I can't verify my identity.", "label": "C", "A": "country support", "B": "request refund", "C": "unable to verify identity", "D": "failed transfer"}
{"text": "The app doesn't recognize me.", "label": "C", "A": "pending cash withdrawal", "B": "apple pay or google pay", "C": "unable to verify identity", "D": "cash withdrawal not recognised"}
{"text": "I am having difficulties to verify my identity.", "label": "C", "A": "activate my card", "B": "top up failed", "C": "unable to verify identity", "D": "exchange charge"}
{"text": "The app doesn't believe that I am me", "label": "C", "A": "declined cash withdrawal", "B": "getting virtual card", "C": "unable to verify identity", "D": "card payment fee charged"}
{"text": "What's with not verifying my Id?", "label": "D", "A": "edit personal details", "B": "beneficiary not allowed", "C": "top up by bank transfer charge", "D": "unable to verify identity"}
{"text": "What do i need to verify my id?", "label": "B", "A": "card not working", "B": "unable to verify identity", "C": "activate my card", "D": "supported cards and currencies"}
{"text": "I tried verifying my ID, but it won't let me.", "label": "B", "A": "automatic top up", "B": "unable to verify identity", "C": "card linking", "D": "get disposable virtual card"}
{"text": "How do I show this stupid system that this is really my identity?", "label": "C", "A": "contactless not working", "B": "wrong amount of cash received", "C": "unable to verify identity", "D": "balance not updated after bank transfer"}
{"text": "I am experiencing difficulty providing my identity.", "label": "D", "A": "getting spare card", "B": "card payment not recognised", "C": "transfer into account", "D": "unable to verify identity"}
{"text": "I a having trouble proving my identity", "label": "D", "A": "card linking", "B": "card acceptance", "C": "Refund not showing up", "D": "unable to verify identity"}
{"text": "How long will it take for my ID to verify?", "label": "B", "A": "verify top up", "B": "unable to verify identity", "C": "card arrival", "D": "compromised card"}
{"text": "Why am I not able to verify my id?", "label": "C", "A": "card about to expire", "B": "fiat currency support", "C": "unable to verify identity", "D": "transfer fee charged"}
{"text": "It doesn't let me verify my identity.", "label": "A", "A": "unable to verify identity", "B": "top up limits", "C": "request refund", "D": "top up reverted"}
{"text": "app doesnt think its me", "label": "B", "A": "atm support", "B": "unable to verify identity", "C": "lost or stolen card", "D": "declined cash withdrawal"}
{"text": "Why am I having trouble verifying my id?", "label": "B", "A": "pin blocked", "B": "unable to verify identity", "C": "pending top up", "D": "Refund not showing up"}
{"text": "I am having issues with identity verification", "label": "C", "A": "transaction charged twice", "B": "why verify identity", "C": "unable to verify identity", "D": "card about to expire"}
{"text": "The app won't let me log in as myself.", "label": "C", "A": "order physical card", "B": "getting virtual card", "C": "unable to verify identity", "D": "card not working"}
{"text": "Why can't I verify my identity?", "label": "C", "A": "age limit", "B": "verify source of funds", "C": "unable to verify identity", "D": "top up reverted"}
{"text": "Why can't I verify my id?", "label": "D", "A": "get disposable virtual card", "B": "order physical card", "C": "lost or stolen phone", "D": "unable to verify identity"}
{"text": "for some reason I am having a problem with verifying my identity.", "label": "D", "A": "top up by bank transfer charge", "B": "beneficiary not allowed", "C": "cash withdrawal not recognised", "D": "unable to verify identity"}
{"text": "What do I do with my card PIN?", "label": "C", "A": "supported cards and currencies", "B": "cancel transfer", "C": "get physical card", "D": "cash withdrawal charge"}
{"text": "Is the PIN delivered separately?", "label": "B", "A": "pending card payment", "B": "get physical card", "C": "activate my card", "D": "declined cash withdrawal"}
{"text": "I do not have my pin", "label": "D", "A": "pending cash withdrawal", "B": "exchange charge", "C": "pin blocked", "D": "get physical card"}
{"text": "Are PIN separately?", "label": "C", "A": "reverted card payment?", "B": "order physical card", "C": "get physical card", "D": "fiat currency support"}
{"text": "I cannot seem to find my PIN. Where is it?", "label": "A", "A": "get physical card", "B": "card acceptance", "C": "visa or mastercard", "D": "transfer not received by recipient"}
{"text": "How do I set-up my PIN for the new card?", "label": "A", "A": "get physical card", "B": "receiving money", "C": "card payment fee charged", "D": "pending transfer"}
{"text": "How do I find my card PIN?", "label": "C", "A": "card payment fee charged", "B": "topping up by card", "C": "get physical card", "D": "transfer fee charged"}
{"text": "is my card PIN saved in the app", "label": "B", "A": "balance not updated after bank transfer", "B": "get physical card", "C": "pending cash withdrawal", "D": "transaction charged twice"}
{"text": "I don't know where to look to find my PIN.", "label": "C", "A": "card payment not recognised", "B": "card linking", "C": "get physical card", "D": "cash withdrawal not recognised"}
{"text": "where in the app can i find out about my new pin", "label": "B", "A": "transfer into account", "B": "get physical card", "C": "card linking", "D": "supported cards and currencies"}
{"text": "Where in the app can I find my PIN?", "label": "B", "A": "transfer fee charged", "B": "get physical card", "C": "pending card payment", "D": "request refund"}
{"text": "I just got my new card but am not sure how to check its PIN.", "label": "C", "A": "exchange charge", "B": "contactless not working", "C": "get physical card", "D": "country support"}
{"text": "do i need a pin", "label": "C", "A": "declined cash withdrawal", "B": "card acceptance", "C": "get physical card", "D": "age limit"}
{"text": "If I need a PIN for my card, where is it located?", "label": "B", "A": "request refund", "B": "get physical card", "C": "card delivery estimate", "D": "card payment wrong exchange rate"}
{"text": "what is my card PIN", "label": "C", "A": "wrong exchange rate for cash withdrawal", "B": "transfer into account", "C": "get physical card", "D": "reverted card payment?"}
{"text": "And what about the Card's PIN?", "label": "C", "A": "pending card payment", "B": "declined cash withdrawal", "C": "get physical card", "D": "compromised card"}
{"text": "About this card PIN?", "label": "C", "A": "top up by cash or cheque", "B": "supported cards and currencies", "C": "get physical card", "D": "unable to verify identity"}
{"text": "I received my card but not my PIN.", "label": "D", "A": "reverted card payment?", "B": "top up by bank transfer charge", "C": "lost or stolen phone", "D": "get physical card"}
{"text": "Why can't I see my PIN?", "label": "C", "A": "cancel transfer", "B": "receiving money", "C": "get physical card", "D": "atm support"}
{"text": "what is the process for setting up a pin", "label": "A", "A": "get physical card", "B": "get disposable virtual card", "C": "apple pay or google pay", "D": "atm support"}
{"text": "Does my PIN come with my card?", "label": "D", "A": "virtual card not working", "B": "balance not updated after bank transfer", "C": "visa or mastercard", "D": "get physical card"}
{"text": "Where can I find the card PIN?", "label": "D", "A": "transaction charged twice", "B": "direct debit payment not recognised", "C": "pending transfer", "D": "get physical card"}
{"text": "Why isn't my PIN available yet?", "label": "D", "A": "card not working", "B": "direct debit payment not recognised", "C": "topping up by card", "D": "get physical card"}
{"text": "Is my PIN located on my account somewhere?", "label": "D", "A": "virtual card not working", "B": "card delivery estimate", "C": "extra charge on statement", "D": "get physical card"}
{"text": "Please help in finding my card PIN, thank you!", "label": "C", "A": "order physical card", "B": "failed transfer", "C": "get physical card", "D": "get disposable virtual card"}
{"text": "Where is my PIN number located?", "label": "C", "A": "pending card payment", "B": "card acceptance", "C": "get physical card", "D": "terminate account"}
{"text": "I still don't have my pin.", "label": "C", "A": "card about to expire", "B": "passcode forgotten", "C": "get physical card", "D": "top up by card charge"}
{"text": "So what about the card PIN?", "label": "A", "A": "get physical card", "B": "visa or mastercard", "C": "Refund not showing up", "D": "disposable card limits"}
{"text": "I cannot locate the card PIN.", "label": "D", "A": "supported cards and currencies", "B": "receiving money", "C": "card payment fee charged", "D": "get physical card"}
{"text": "I need my PIN", "label": "D", "A": "card not working", "B": "verify top up", "C": "apple pay or google pay", "D": "get physical card"}
{"text": "Where can I find my PIN?", "label": "C", "A": "verify top up", "B": "direct debit payment not recognised", "C": "get physical card", "D": "card payment fee charged"}
{"text": "When do I receive my PIN", "label": "A", "A": "get physical card", "B": "Refund not showing up", "C": "getting virtual card", "D": "why verify identity"}
{"text": "Help me find my card pin!", "label": "C", "A": "transfer timing", "B": "top up by bank transfer charge", "C": "get physical card", "D": "exchange rate"}
{"text": "Is PIN delivered separately?", "label": "C", "A": "supported cards and currencies", "B": "exchange charge", "C": "get physical card", "D": "top up reverted"}
{"text": "I can not find my card pin.", "label": "C", "A": "reverted card payment?", "B": "top up by bank transfer charge", "C": "get physical card", "D": "top up limits"}
{"text": "What do I need to do for a PIN?", "label": "A", "A": "get physical card", "B": "top up failed", "C": "exchange via app", "D": "exchange charge"}
{"text": "Why can't I find my PIN?", "label": "D", "A": "passcode forgotten", "B": "top up by cash or cheque", "C": "transaction charged twice", "D": "get physical card"}
{"text": "Where is the card PIN?", "label": "C", "A": "verify my identity", "B": "atm support", "C": "get physical card", "D": "card arrival"}
{"text": "What is my card's PIN?", "label": "C", "A": "pending card payment", "B": "card delivery estimate", "C": "get physical card", "D": "Refund not showing up"}
{"text": "where can user find pin?", "label": "A", "A": "get physical card", "B": "transfer not received by recipient", "C": "verify source of funds", "D": "top up by cash or cheque"}
{"text": "I like to Mastercard rather than Visa.", "label": "A", "A": "visa or mastercard", "B": "verify top up", "C": "top up limits", "D": "card linking"}
{"text": "Do I qualify for a visa card?", "label": "C", "A": "card about to expire", "B": "exchange charge", "C": "visa or mastercard", "D": "declined transfer"}
{"text": "How do I get a visa card?", "label": "D", "A": "transfer into account", "B": "unable to verify identity", "C": "top up limits", "D": "visa or mastercard"}
{"text": "Do you guys accept Visa or Mastercard?", "label": "B", "A": "card not working", "B": "visa or mastercard", "C": "pending card payment", "D": "cash withdrawal charge"}
{"text": "Are both Visa and Mastercard accepted?", "label": "D", "A": "terminate account", "B": "why verify identity", "C": "pending transfer", "D": "visa or mastercard"}
{"text": "Do you guys accept mastercard or visa?", "label": "B", "A": "card payment wrong exchange rate", "B": "visa or mastercard", "C": "country support", "D": "exchange via app"}
{"text": "Are both Visa and Mastercard offered?", "label": "A", "A": "visa or mastercard", "B": "topping up by card", "C": "getting spare card", "D": "age limit"}
{"text": "Can you give me a visa?", "label": "A", "A": "visa or mastercard", "B": "lost or stolen phone", "C": "wrong exchange rate for cash withdrawal", "D": "card swallowed"}
{"text": "How to decide if I get a Visa or Mastercard?", "label": "B", "A": "transfer not received by recipient", "B": "visa or mastercard", "C": "failed transfer", "D": "why verify identity"}
{"text": "Can I get a mastercard?", "label": "C", "A": "verify top up", "B": "beneficiary not allowed", "C": "visa or mastercard", "D": "automatic top up"}
{"text": "What steps must I follow to get a Visa credit card?", "label": "C", "A": "get physical card", "B": "top up failed", "C": "visa or mastercard", "D": "top up limits"}
{"text": "I'd rather get a Mastercard", "label": "A", "A": "visa or mastercard", "B": "card payment not recognised", "C": "cash withdrawal not recognised", "D": "topping up by card"}
{"text": "Do I get a choice between Visa and Mastercard?", "label": "C", "A": "card swallowed", "B": "edit personal details", "C": "visa or mastercard", "D": "supported cards and currencies"}
{"text": "What do I have to do to get a Visa credit card?", "label": "A", "A": "visa or mastercard", "B": "card delivery estimate", "C": "get physical card", "D": "topping up by card"}
{"text": "I would prefer a visa card", "label": "C", "A": "contactless not working", "B": "get disposable virtual card", "C": "visa or mastercard", "D": "pending transfer"}
{"text": "May I choose between Visa and Mastercard?", "label": "A", "A": "visa or mastercard", "B": "transfer not received by recipient", "C": "failed transfer", "D": "balance not updated after bank transfer"}
{"text": "Am I allowed to use any card to make a payment?", "label": "B", "A": "card acceptance", "B": "visa or mastercard", "C": "wrong amount of cash received", "D": "card about to expire"}
{"text": "What are the available cards?", "label": "D", "A": "card not working", "B": "automatic top up", "C": "card payment wrong exchange rate", "D": "visa or mastercard"}
{"text": "I want to get Visa and Mastercard", "label": "D", "A": "wrong exchange rate for cash withdrawal", "B": "declined card payment", "C": "country support", "D": "visa or mastercard"}
{"text": "Am I able to choose my card?", "label": "C", "A": "card payment fee charged", "B": "lost or stolen card", "C": "visa or mastercard", "D": "card payment wrong exchange rate"}
{"text": "are both visa and mastercard available to me?", "label": "D", "A": "passcode forgotten", "B": "getting virtual card", "C": "automatic top up", "D": "visa or mastercard"}
{"text": "Do you do Visa or Mastercard?", "label": "C", "A": "why verify identity", "B": "card acceptance", "C": "visa or mastercard", "D": "receiving money"}
{"text": "How do I select a Mastercard instead of a Visa?", "label": "B", "A": "activate my card", "B": "visa or mastercard", "C": "transfer fee charged", "D": "verify my identity"}
{"text": "I would like to apply for a visa card.", "label": "C", "A": "automatic top up", "B": "virtual card not working", "C": "visa or mastercard", "D": "exchange charge"}
{"text": "Do I get to choose between Visa and Mastercard?", "label": "B", "A": "activate my card", "B": "visa or mastercard", "C": "transfer timing", "D": "verify source of funds"}
{"text": "We need both a visa and a Mastercard.", "label": "C", "A": "Refund not showing up", "B": "passcode forgotten", "C": "visa or mastercard", "D": "top up by cash or cheque"}
{"text": "Hello. Can you tell me if you use Visa or Mastercard?", "label": "D", "A": "declined transfer", "B": "top up reverted", "C": "getting virtual card", "D": "visa or mastercard"}
{"text": "I'd like more information about choosing a Visa or Mastercard.", "label": "A", "A": "visa or mastercard", "B": "wrong amount of cash received", "C": "reverted card payment?", "D": "card linking"}
{"text": "Do you have Visa or Matercard?", "label": "C", "A": "unable to verify identity", "B": "top up limits", "C": "visa or mastercard", "D": "top up reverted"}
{"text": "Is it possible to have both a Visa and a Mastercard from you?", "label": "D", "A": "virtual card not working", "B": "card payment fee charged", "C": "pending cash withdrawal", "D": "visa or mastercard"}
{"text": "I like Mastercard better.", "label": "C", "A": "exchange rate", "B": "card linking", "C": "visa or mastercard", "D": "transfer timing"}
{"text": "Do you offer Visa or Mastercard?", "label": "A", "A": "visa or mastercard", "B": "declined transfer", "C": "unable to verify identity", "D": "lost or stolen card"}
{"text": "I would rather the Mastercard.", "label": "B", "A": "card payment not recognised", "B": "visa or mastercard", "C": "card delivery estimate", "D": "virtual card not working"}
{"text": "Please give me both a visa and a master card.", "label": "B", "A": "passcode forgotten", "B": "visa or mastercard", "C": "verify source of funds", "D": "pending cash withdrawal"}
{"text": "Is it possible to receive a Visa and a MasterCard?", "label": "A", "A": "visa or mastercard", "B": "why verify identity", "C": "getting spare card", "D": "Refund not showing up"}
{"text": "What major card payments are accepted?", "label": "A", "A": "visa or mastercard", "B": "unable to verify identity", "C": "atm support", "D": "pending top up"}
{"text": "Is Visa or Mastercard available?", "label": "D", "A": "change pin", "B": "lost or stolen phone", "C": "balance not updated after cheque or cash deposit", "D": "visa or mastercard"}
{"text": "Can you let me know if Visa is among the card scheme assignments?", "label": "A", "A": "visa or mastercard", "B": "topping up by card", "C": "fiat currency support", "D": "verify my identity"}
{"text": "Do you use Mastercard or Visa?", "label": "B", "A": "receiving money", "B": "visa or mastercard", "C": "declined transfer", "D": "wrong amount of cash received"}
{"text": "Is it possible to get a Visa here?", "label": "D", "A": "verify top up", "B": "why verify identity", "C": "verify source of funds", "D": "visa or mastercard"}
{"text": "How can I top up my account with a card?", "label": "D", "A": "verify source of funds", "B": "card linking", "C": "beneficiary not allowed", "D": "topping up by card"}
{"text": "WHERE IS MY MONEY I WAS USING MY CARD AND IT DISAPPEARED", "label": "A", "A": "topping up by card", "B": "pending transfer", "C": "pending card payment", "D": "card payment fee charged"}
{"text": "How can I top up by card?", "label": "C", "A": "transfer not received by recipient", "B": "top up by bank transfer charge", "C": "topping up by card", "D": "exchange charge"}
{"text": "What is the process for using my credit card to transfer money?", "label": "B", "A": "top up by bank transfer charge", "B": "topping up by card", "C": "balance not updated after cheque or cash deposit", "D": "card not working"}
{"text": "How do I top up my card using your app? I'm new to this.", "label": "C", "A": "card payment fee charged", "B": "top up by card charge", "C": "topping up by card", "D": "card swallowed"}
{"text": "Can friends add to my account", "label": "C", "A": "card swallowed", "B": "balance not updated after cheque or cash deposit", "C": "topping up by card", "D": "edit personal details"}
{"text": "Can I top up using my car?", "label": "B", "A": "compromised card", "B": "topping up by card", "C": "transfer into account", "D": "lost or stolen card"}
{"text": "Why can't I see my topup in my wallet anymore?", "label": "C", "A": "country support", "B": "wrong exchange rate for cash withdrawal", "C": "topping up by card", "D": "exchange rate"}
{"text": "Use credit card to transfer money", "label": "C", "A": "country support", "B": "wrong exchange rate for cash withdrawal", "C": "topping up by card", "D": "balance not updated after cheque or cash deposit"}
{"text": "How do my friends top up my account", "label": "D", "A": "get disposable virtual card", "B": "verify source of funds", "C": "why verify identity", "D": "topping up by card"}
{"text": "I followed the instructions to transfer money using my card, but then the money disappeared and I don't know what happened.", "label": "D", "A": "pending cash withdrawal", "B": "get physical card", "C": "disposable card limits", "D": "topping up by card"}
{"text": "Where's the money that got charged to my card? It's not showing up in my account balance", "label": "B", "A": "exchange charge", "B": "topping up by card", "C": "disposable card limits", "D": "verify my identity"}
{"text": "how can i top up?", "label": "D", "A": "top up by card charge", "B": "age limit", "C": "Refund not showing up", "D": "topping up by card"}
{"text": "I am missing some funds from my account - I tried to transfer them using my credit card number, and it disappeared.", "label": "C", "A": "wrong amount of cash received", "B": "pending top up", "C": "topping up by card", "D": "card arrival"}
{"text": "I have friends that would like to top-up my account is that possible?", "label": "A", "A": "topping up by card", "B": "exchange charge", "C": "direct debit payment not recognised", "D": "card about to expire"}
{"text": "How do I transfer money using a credit card?", "label": "A", "A": "topping up by card", "B": "country support", "C": "pending transfer", "D": "declined transfer"}
{"text": "Can I give my friends access to my account so they can top it up for me?", "label": "A", "A": "topping up by card", "B": "order physical card", "C": "card acceptance", "D": "card payment fee charged"}
{"text": "I did a top-up, but I'm not seeing it in my wallet yet.", "label": "D", "A": "top up limits", "B": "top up failed", "C": "exchange via app", "D": "topping up by card"}
{"text": "i know i entered the right info, but my top up isn't in my balance", "label": "B", "A": "why verify identity", "B": "topping up by card", "C": "top up failed", "D": "declined card payment"}
{"text": "Will my friend be able to top off my account?", "label": "C", "A": "get physical card", "B": "getting virtual card", "C": "topping up by card", "D": "card payment not recognised"}
{"text": "Is there a way to transfer funds directly from my card?", "label": "A", "A": "topping up by card", "B": "unable to verify identity", "C": "get physical card", "D": "age limit"}
{"text": "Why isn't my top up showing on my wallet?", "label": "B", "A": "wrong exchange rate for cash withdrawal", "B": "topping up by card", "C": "verify source of funds", "D": "balance not updated after bank transfer"}
{"text": "I tried to top up using my card, but now the money just disappeared!", "label": "C", "A": "verify source of funds", "B": "verify my identity", "C": "topping up by card", "D": "lost or stolen phone"}
{"text": "Help me transfer money to my credit card.", "label": "D", "A": "age limit", "B": "top up failed", "C": "get physical card", "D": "topping up by card"}
{"text": "I tried to use my card to top up but all of the money has disappeared.", "label": "B", "A": "compromised card", "B": "topping up by card", "C": "verify my identity", "D": "card acceptance"}
{"text": "Is it possible to use my credit card to transfer money?", "label": "C", "A": "age limit", "B": "card not working", "C": "topping up by card", "D": "verify my identity"}
{"text": "How can someone add money to my account?", "label": "D", "A": "transfer timing", "B": "verify top up", "C": "failed transfer", "D": "topping up by card"}
{"text": "Cannot access my top up.", "label": "A", "A": "topping up by card", "B": "cash withdrawal not recognised", "C": "country support", "D": "verify top up"}
{"text": "Are my friends able to add funds to my account?", "label": "D", "A": "exchange charge", "B": "apple pay or google pay", "C": "terminate account", "D": "topping up by card"}
{"text": "Can I transfer money to my credit card?", "label": "B", "A": "cash withdrawal not recognised", "B": "topping up by card", "C": "request refund", "D": "top up reverted"}
{"text": "Who else can top up my account", "label": "D", "A": "supported cards and currencies", "B": "order physical card", "C": "card about to expire", "D": "topping up by card"}
{"text": "Why is my money gone right when I attempted to top up", "label": "D", "A": "compromised card", "B": "receiving money", "C": "declined transfer", "D": "topping up by card"}
{"text": "How do i transfer money using my credit card?", "label": "B", "A": "country support", "B": "topping up by card", "C": "beneficiary not allowed", "D": "terminate account"}
{"text": "My friends want to top up my account", "label": "D", "A": "pending card payment", "B": "direct debit payment not recognised", "C": "top up by cash or cheque", "D": "topping up by card"}
{"text": "Who can top up my accounts?", "label": "A", "A": "topping up by card", "B": "exchange via app", "C": "cancel transfer", "D": "pending transfer"}
{"text": "show me how to top up with my card", "label": "B", "A": "card payment not recognised", "B": "topping up by card", "C": "unable to verify identity", "D": "get disposable virtual card"}
{"text": "I topped up my card but the money disappeared.", "label": "C", "A": "wrong exchange rate for cash withdrawal", "B": "verify my identity", "C": "topping up by card", "D": "getting virtual card"}
{"text": "Why don't I see my top up in my wallet?", "label": "A", "A": "topping up by card", "B": "top up by cash or cheque", "C": "transfer fee charged", "D": "transaction charged twice"}
{"text": "Why can't I see the top-up amount I just added to my account?", "label": "A", "A": "topping up by card", "B": "get disposable virtual card", "C": "declined card payment", "D": "top up failed"}
{"text": "Are my friends able to top up my account?", "label": "A", "A": "topping up by card", "B": "card payment wrong exchange rate", "C": "top up by card charge", "D": "exchange charge"}
{"text": "How can i get multiple disposble cards.", "label": "A", "A": "disposable card limits", "B": "pending card payment", "C": "pin blocked", "D": "getting virtual card"}
{"text": "Can I make many disposable cards per day?", "label": "D", "A": "virtual card not working", "B": "declined transfer", "C": "topping up by card", "D": "disposable card limits"}
{"text": "I need to use my disposable card multiple times a day, is there a cutoff limit?", "label": "A", "A": "disposable card limits", "B": "top up by cash or cheque", "C": "compromised card", "D": "card payment fee charged"}
{"text": "How do I make more than one disposable card in a day?", "label": "C", "A": "pin blocked", "B": "verify source of funds", "C": "disposable card limits", "D": "change pin"}
{"text": "Can I have more than one disposable card?", "label": "B", "A": "pending top up", "B": "disposable card limits", "C": "transfer into account", "D": "card delivery estimate"}
{"text": "what is the disposable cards limit?", "label": "A", "A": "disposable card limits", "B": "transfer fee charged", "C": "reverted card payment?", "D": "terminate account"}
{"text": "What's the most disposable cards I can have?", "label": "C", "A": "transfer into account", "B": "lost or stolen phone", "C": "disposable card limits", "D": "exchange rate"}
{"text": "Do these virtual cards have any caps on using them?", "label": "D", "A": "failed transfer", "B": "get physical card", "C": "virtual card not working", "D": "disposable card limits"}
{"text": "How many disposable cards can I have?", "label": "C", "A": "compromised card", "B": "top up reverted", "C": "disposable card limits", "D": "card payment fee charged"}
{"text": "What is the amount of disposable cards I can have each day?", "label": "A", "A": "disposable card limits", "B": "unable to verify identity", "C": "topping up by card", "D": "exchange charge"}
{"text": "How many disposable cards per day am I allowed to have?", "label": "B", "A": "activate my card", "B": "disposable card limits", "C": "lost or stolen phone", "D": "top up failed"}
{"text": "How many card payments can I use on a disposable card?", "label": "A", "A": "disposable card limits", "B": "top up by cash or cheque", "C": "card not working", "D": "card payment not recognised"}
{"text": "What if I need multiple disposable cards?", "label": "B", "A": "verify top up", "B": "disposable card limits", "C": "card swallowed", "D": "order physical card"}
{"text": "If I have more than one disposable card, can I make five payments on each of them?", "label": "C", "A": "virtual card not working", "B": "card not working", "C": "disposable card limits", "D": "country support"}
{"text": "Are you able to explain the restrictions of the disposable cards?", "label": "B", "A": "failed transfer", "B": "disposable card limits", "C": "compromised card", "D": "wrong exchange rate for cash withdrawal"}
{"text": "What is the maximum number of transactions I can make with one card?", "label": "A", "A": "disposable card limits", "B": "change pin", "C": "card delivery estimate", "D": "pending top up"}
{"text": "What is the limit to number of transactions I can do with a disposable card?", "label": "B", "A": "fiat currency support", "B": "disposable card limits", "C": "top up by cash or cheque", "D": "exchange via app"}
{"text": "How many disposable cards is the limit?", "label": "B", "A": "top up limits", "B": "disposable card limits", "C": "card not working", "D": "getting spare card"}
{"text": "Tell me how many transactions I can do with a disposable card.", "label": "D", "A": "verify my identity", "B": "verify source of funds", "C": "declined cash withdrawal", "D": "disposable card limits"}
{"text": "I have to have several disposable cards per day.", "label": "C", "A": "get disposable virtual card", "B": "wrong amount of cash received", "C": "disposable card limits", "D": "direct debit payment not recognised"}
{"text": "I would like to know any restrictions for the disposable cards.", "label": "B", "A": "receiving money", "B": "disposable card limits", "C": "top up by cash or cheque", "D": "card acceptance"}
{"text": "How can I create many temporary cards daily?", "label": "C", "A": "virtual card not working", "B": "card payment fee charged", "C": "disposable card limits", "D": "pending cash withdrawal"}
{"text": "Is it possible to make several disposable cards in a day?", "label": "B", "A": "pin blocked", "B": "disposable card limits", "C": "terminate account", "D": "transfer not received by recipient"}
{"text": "How many disposable cards can I make in a single day?", "label": "B", "A": "fiat currency support", "B": "disposable card limits", "C": "exchange rate", "D": "country support"}
{"text": "Is there a limit to how many transactions I can make on one disposable card?", "label": "B", "A": "get disposable virtual card", "B": "disposable card limits", "C": "country support", "D": "balance not updated after cheque or cash deposit"}
{"text": "Are there any limits to how many disposable cards I can use?", "label": "A", "A": "disposable card limits", "B": "wrong amount of cash received", "C": "declined cash withdrawal", "D": "country support"}
{"text": "Can you explain the virtual cards limit?", "label": "D", "A": "verify source of funds", "B": "top up failed", "C": "card about to expire", "D": "disposable card limits"}
{"text": "How many disposable virtual cards can I have?", "label": "C", "A": "card swallowed", "B": "verify top up", "C": "disposable card limits", "D": "change pin"}
{"text": "I need to create several disposable cards per day.", "label": "A", "A": "disposable card limits", "B": "card linking", "C": "card about to expire", "D": "declined cash withdrawal"}
{"text": "Are there any hindrances to using a disposable virtual card?", "label": "C", "A": "transaction charged twice", "B": "top up limits", "C": "disposable card limits", "D": "supported cards and currencies"}
{"text": "How many disposable cards can I own?", "label": "B", "A": "cancel transfer", "B": "disposable card limits", "C": "topping up by card", "D": "visa or mastercard"}
{"text": "How many virtual cards do I get?", "label": "B", "A": "visa or mastercard", "B": "disposable card limits", "C": "country support", "D": "verify my identity"}
{"text": "What is the limit to disposable cards you can have?", "label": "B", "A": "extra charge on statement", "B": "disposable card limits", "C": "transfer into account", "D": "transfer timing"}
{"text": "How many times can I use a disposable card?", "label": "A", "A": "disposable card limits", "B": "getting virtual card", "C": "unable to verify identity", "D": "lost or stolen phone"}
{"text": "What can I use a virtual disposable card for?", "label": "D", "A": "change pin", "B": "getting spare card", "C": "card payment wrong exchange rate", "D": "disposable card limits"}
{"text": "Do you know what the restriction of the disposable cards are?", "label": "A", "A": "disposable card limits", "B": "verify my identity", "C": "topping up by card", "D": "failed transfer"}
{"text": "What are the limits for disposable virtual cards?", "label": "A", "A": "disposable card limits", "B": "failed transfer", "C": "card not working", "D": "pending cash withdrawal"}
{"text": "What are the limits to using disposable virtual cards?", "label": "C", "A": "change pin", "B": "Refund not showing up", "C": "disposable card limits", "D": "visa or mastercard"}
{"text": "How many transactions can I do with one disposable card?", "label": "C", "A": "card payment wrong exchange rate", "B": "pending top up", "C": "disposable card limits", "D": "card about to expire"}
{"text": "How many times can I use the disposable virtual card I have?", "label": "D", "A": "visa or mastercard", "B": "lost or stolen card", "C": "receiving money", "D": "disposable card limits"}
{"text": "I think someone is using my card to make transactions I don't remember.", "label": "B", "A": "card about to expire", "B": "compromised card", "C": "transfer not received by recipient", "D": "wrong amount of cash received"}
{"text": "someone is using my account", "label": "A", "A": "compromised card", "B": "top up by cash or cheque", "C": "lost or stolen card", "D": "card swallowed"}
{"text": "Someone I don't know has used my card without permission.", "label": "B", "A": "card acceptance", "B": "compromised card", "C": "atm support", "D": "card swallowed"}
{"text": "My card was used without my permission.", "label": "A", "A": "compromised card", "B": "card delivery estimate", "C": "getting spare card", "D": "apple pay or google pay"}
{"text": "Can I freeze my card right now?", "label": "A", "A": "compromised card", "B": "visa or mastercard", "C": "automatic top up", "D": "balance not updated after bank transfer"}
{"text": "Freeze my account it's been hacked.", "label": "B", "A": "apple pay or google pay", "B": "compromised card", "C": "card linking", "D": "card payment fee charged"}
{"text": "There are transactions I didn't make, someone else must have used my card.", "label": "B", "A": "fiat currency support", "B": "compromised card", "C": "order physical card", "D": "balance not updated after bank transfer"}
{"text": "Can you freeze my card because someone used it while I was out of town. I did not make these purchases.", "label": "C", "A": "request refund", "B": "card linking", "C": "compromised card", "D": "getting virtual card"}
{"text": "Someone is using my account to do online shopping! Please freeze it asap", "label": "D", "A": "pin blocked", "B": "card payment wrong exchange rate", "C": "fiat currency support", "D": "compromised card"}
{"text": "Someone else may be using my card.  There are transactions I don't recognize.", "label": "D", "A": "getting virtual card", "B": "transfer timing", "C": "request refund", "D": "compromised card"}
{"text": "What do I do to stop unauthorized transactions on my card? I was never in the place from which the transactions on my bill were made and I never made them. Please help!", "label": "C", "A": "pending transfer", "B": "activate my card", "C": "compromised card", "D": "fiat currency support"}
{"text": "What do I do if I think my card was improperly used?", "label": "D", "A": "getting spare card", "B": "contactless not working", "C": "change pin", "D": "compromised card"}
{"text": "How can I stop fraud on my account right now?", "label": "D", "A": "age limit", "B": "failed transfer", "C": "cash withdrawal charge", "D": "compromised card"}
{"text": "I think my identity has been stolen, can you check on unauthorized charges?", "label": "C", "A": "pending card payment", "B": "beneficiary not allowed", "C": "compromised card", "D": "country support"}
{"text": "I think someone else is using my card.  There are transactions I didn't make.", "label": "D", "A": "balance not updated after cheque or cash deposit", "B": "lost or stolen card", "C": "transfer fee charged", "D": "compromised card"}
{"text": "I don't recognize some of the transactions on my card, I think someone must have gotten my card info and used it.", "label": "B", "A": "transfer not received by recipient", "B": "compromised card", "C": "automatic top up", "D": "pin blocked"}
{"text": "Can I use app to freeze account and dispute fraud?", "label": "A", "A": "compromised card", "B": "lost or stolen phone", "C": "contactless not working", "D": "get physical card"}
{"text": "My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it?", "label": "C", "A": "pending transfer", "B": "get physical card", "C": "compromised card", "D": "Refund not showing up"}
{"text": "Someone has my card number, freeze my account.", "label": "D", "A": "card not working", "B": "verify top up", "C": "passcode forgotten", "D": "compromised card"}
{"text": "I see random purchases to my account, was it hacked?", "label": "D", "A": "unable to verify identity", "B": "card payment fee charged", "C": "transaction charged twice", "D": "compromised card"}
{"text": "It seems someone used my card! There are a few transactions from a small town in the middle of nowhere that I definitely have not made! Please prevent them from using it immediately!", "label": "C", "A": "card payment wrong exchange rate", "B": "top up limits", "C": "compromised card", "D": "transfer fee charged"}
{"text": "How do I freeze my card using the app?", "label": "C", "A": "wrong amount of cash received", "B": "top up by bank transfer charge", "C": "compromised card", "D": "get physical card"}
{"text": "My card has been compromised", "label": "B", "A": "exchange via app", "B": "compromised card", "C": "exchange charge", "D": "order physical card"}
{"text": "What should I do if I think that someone else may be using my card.", "label": "D", "A": "verify my identity", "B": "balance not updated after cheque or cash deposit", "C": "top up by bank transfer charge", "D": "compromised card"}
{"text": "The transactions showing up are strange, I think my card was used without me knowing.", "label": "D", "A": "getting virtual card", "B": "get disposable virtual card", "C": "direct debit payment not recognised", "D": "compromised card"}
{"text": "How do I freeze my account?", "label": "D", "A": "Refund not showing up", "B": "topping up by card", "C": "verify top up", "D": "compromised card"}
{"text": "I'm not certain, but someone may be using my card.", "label": "B", "A": "topping up by card", "B": "compromised card", "C": "receiving money", "D": "verify top up"}
{"text": "How do I freeze my card? I think someone is using it to make a bunch of online transactions.", "label": "D", "A": "automatic top up", "B": "extra charge on statement", "C": "transfer fee charged", "D": "compromised card"}
{"text": "I think someone got my card details and used it because there are transactions i don't recognize. What do I do now?", "label": "D", "A": "get disposable virtual card", "B": "cancel transfer", "C": "balance not updated after bank transfer", "D": "compromised card"}
{"text": "Someone else used my card!", "label": "D", "A": "wrong exchange rate for cash withdrawal", "B": "card swallowed", "C": "transfer fee charged", "D": "compromised card"}
{"text": "I believe someone is using my card without my agreement!", "label": "A", "A": "compromised card", "B": "failed transfer", "C": "verify source of funds", "D": "declined transfer"}
{"text": "If I feel someone has my card information, can I get a new card?", "label": "A", "A": "compromised card", "B": "extra charge on statement", "C": "card payment not recognised", "D": "getting virtual card"}
{"text": "There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.", "label": "C", "A": "pending card payment", "B": "top up by cash or cheque", "C": "compromised card", "D": "getting spare card"}
{"text": "I think someone has access to my card numbers that shouldn't.", "label": "B", "A": "exchange rate", "B": "compromised card", "C": "card not working", "D": "supported cards and currencies"}
{"text": "I think my child used my card while I wasn't home.", "label": "B", "A": "topping up by card", "B": "compromised card", "C": "declined card payment", "D": "pending cash withdrawal"}
{"text": "What do I do if I think someone managed to get my card information?", "label": "B", "A": "exchange via app", "B": "compromised card", "C": "pending top up", "D": "card delivery estimate"}
{"text": "I think someone copied the numbers on my card and is using them.", "label": "B", "A": "exchange via app", "B": "compromised card", "C": "unable to verify identity", "D": "lost or stolen card"}
{"text": "What should I do if I think someone is using my card.", "label": "D", "A": "change pin", "B": "unable to verify identity", "C": "pending cash withdrawal", "D": "compromised card"}
{"text": "Can I use app to freeze my card and dispute fraud?", "label": "C", "A": "get disposable virtual card", "B": "terminate account", "C": "compromised card", "D": "cash withdrawal charge"}
{"text": "Someone else is using my card, freeze it.", "label": "C", "A": "wrong exchange rate for cash withdrawal", "B": "automatic top up", "C": "compromised card", "D": "card acceptance"}
{"text": "Do all ATMs take this card?", "label": "D", "A": "transfer not received by recipient", "B": "country support", "C": "wrong amount of cash received", "D": "atm support"}
{"text": "Which ATMs accept this card?", "label": "B", "A": "fiat currency support", "B": "atm support", "C": "activate my card", "D": "getting spare card"}
{"text": "Where is the closest Mastercard ATM?", "label": "B", "A": "transfer not received by recipient", "B": "atm support", "C": "beneficiary not allowed", "D": "card swallowed"}
{"text": "Is there a list of ATM machines?", "label": "B", "A": "receiving money", "B": "atm support", "C": "top up by card charge", "D": "top up limits"}
{"text": "Are there any specific ATMs that this card can be used at?", "label": "B", "A": "verify my identity", "B": "atm support", "C": "top up failed", "D": "top up limits"}
{"text": "How do I know which ATMs will accept this card?", "label": "A", "A": "atm support", "B": "get physical card", "C": "balance not updated after bank transfer", "D": "verify my identity"}
{"text": "Which ATM's accept my card?", "label": "D", "A": "unable to verify identity", "B": "getting virtual card", "C": "wrong amount of cash received", "D": "atm support"}
{"text": "Is there any nearby ATM's?", "label": "B", "A": "visa or mastercard", "B": "atm support", "C": "unable to verify identity", "D": "activate my card"}
{"text": "Where are the locations of ATMs that accept this card?", "label": "A", "A": "atm support", "B": "card payment fee charged", "C": "extra charge on statement", "D": "getting virtual card"}
{"text": "Which ATMs accept this placard ?", "label": "C", "A": "verify my identity", "B": "card payment not recognised", "C": "atm support", "D": "card arrival"}
{"text": "Help me locate the nearest ATM.", "label": "C", "A": "apple pay or google pay", "B": "reverted card payment?", "C": "atm support", "D": "card acceptance"}
{"text": "What ATMs is the card okay to use at?", "label": "A", "A": "atm support", "B": "transaction charged twice", "C": "topping up by card", "D": "top up limits"}
{"text": "How can I find the nearest ATM?", "label": "C", "A": "exchange via app", "B": "edit personal details", "C": "atm support", "D": "top up failed"}
{"text": "What kind of ATM's can I use?", "label": "C", "A": "lost or stolen card", "B": "pending transfer", "C": "atm support", "D": "balance not updated after bank transfer"}
{"text": "How can I withdraw money?", "label": "A", "A": "atm support", "B": "card about to expire", "C": "verify my identity", "D": "getting virtual card"}
{"text": "How many miles away is the ATM?", "label": "D", "A": "card delivery estimate", "B": "transfer timing", "C": "country support", "D": "atm support"}
{"text": "From where can I withdraw?", "label": "A", "A": "atm support", "B": "edit personal details", "C": "card payment fee charged", "D": "balance not updated after bank transfer"}
{"text": "Which ATM's will accept my card?", "label": "B", "A": "card about to expire", "B": "atm support", "C": "exchange rate", "D": "direct debit payment not recognised"}
{"text": "At what ATMS am I able to use the card?", "label": "B", "A": "transfer fee charged", "B": "atm support", "C": "card not working", "D": "change pin"}
{"text": "Can I use my card at any ATMs?", "label": "A", "A": "atm support", "B": "get physical card", "C": "declined transfer", "D": "wrong amount of cash received"}
{"text": "Can I get cash with this card anywhere?", "label": "C", "A": "cash withdrawal charge", "B": "cancel transfer", "C": "atm support", "D": "exchange via app"}
{"text": "\nWhich ATMs accept this card?", "label": "B", "A": "get disposable virtual card", "B": "atm support", "C": "order physical card", "D": "change pin"}
{"text": "Can someone please assist me with finding my nearest ATM?", "label": "D", "A": "card swallowed", "B": "cancel transfer", "C": "pending top up", "D": "atm support"}
{"text": "Are there any ATM machines near me?", "label": "B", "A": "pending top up", "B": "atm support", "C": "exchange via app", "D": "verify my identity"}
{"text": "Where is the nearest bank machine?", "label": "C", "A": "unable to verify identity", "B": "card payment fee charged", "C": "atm support", "D": "exchange rate"}
{"text": "What type of ATMs accept this card?", "label": "D", "A": "extra charge on statement", "B": "declined transfer", "C": "pending card payment", "D": "atm support"}
{"text": "Where can I use this card at an ATM?", "label": "D", "A": "transfer into account", "B": "pending card payment", "C": "pending top up", "D": "atm support"}
{"text": "If I have this card, which ATMs can I go to?", "label": "D", "A": "verify my identity", "B": "get physical card", "C": "virtual card not working", "D": "atm support"}
{"text": "What ATMs can I withdraw money from?", "label": "D", "A": "verify my identity", "B": "why verify identity", "C": "top up by cash or cheque", "D": "atm support"}
{"text": "I want to withdraw money, where can I go?", "label": "D", "A": "change pin", "B": "pending transfer", "C": "lost or stolen card", "D": "atm support"}
{"text": "Where can I withdrawal my money?", "label": "D", "A": "card about to expire", "B": "balance not updated after cheque or cash deposit", "C": "verify my identity", "D": "atm support"}
{"text": "What are the ATMs that will accept this card?", "label": "C", "A": "Refund not showing up", "B": "receiving money", "C": "atm support", "D": "top up limits"}
{"text": "What ATMs will accept this type of card?", "label": "C", "A": "passcode forgotten", "B": "top up limits", "C": "atm support", "D": "wrong amount of cash received"}
{"text": "Where can I find an ATM to use this card?", "label": "A", "A": "atm support", "B": "apple pay or google pay", "C": "verify my identity", "D": "failed transfer"}
{"text": "At which ATMs can I use this card?", "label": "C", "A": "age limit", "B": "transfer fee charged", "C": "atm support", "D": "transfer timing"}
{"text": "Are there certain ATMs that I can use this card at?", "label": "A", "A": "atm support", "B": "fiat currency support", "C": "exchange charge", "D": "getting spare card"}
{"text": "Do you know the closest ATM?", "label": "A", "A": "atm support", "B": "why verify identity", "C": "exchange charge", "D": "transfer into account"}
{"text": "Can I use this card at an ATM?", "label": "A", "A": "atm support", "B": "card delivery estimate", "C": "balance not updated after bank transfer", "D": "verify my identity"}
{"text": "Is there places where I can't withdraw money?", "label": "D", "A": "transfer fee charged", "B": "declined card payment", "C": "card acceptance", "D": "atm support"}
{"text": "locations to withdraw money", "label": "B", "A": "disposable card limits", "B": "atm support", "C": "declined card payment", "D": "activate my card"}
{"text": "Help me.  There is a Direct Debit that I didn't make.", "label": "C", "A": "card arrival", "B": "exchange charge", "C": "direct debit payment not recognised", "D": "request refund"}
{"text": "There is a direct debit that's not mine.", "label": "A", "A": "direct debit payment not recognised", "B": "wrong exchange rate for cash withdrawal", "C": "wrong amount of cash received", "D": "balance not updated after bank transfer"}
{"text": "I have a strange direct debit in my statement", "label": "C", "A": "reverted card payment?", "B": "top up by bank transfer charge", "C": "direct debit payment not recognised", "D": "extra charge on statement"}
{"text": "I don't understand where this debit came from and want it removed.", "label": "C", "A": "transfer not received by recipient", "B": "verify top up", "C": "direct debit payment not recognised", "D": "reverted card payment?"}
{"text": "what is this charge on my account", "label": "B", "A": "automatic top up", "B": "direct debit payment not recognised", "C": "transfer into account", "D": "pending cash withdrawal"}
{"text": "im so mad right now. theres several charges that I think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. DO something please.", "label": "B", "A": "activate my card", "B": "direct debit payment not recognised", "C": "country support", "D": "why verify identity"}
{"text": "someone stole my money", "label": "A", "A": "direct debit payment not recognised", "B": "why verify identity", "C": "atm support", "D": "card swallowed"}
{"text": "There's a Direct Debit payment in my account that I didn't make", "label": "D", "A": "top up limits", "B": "pin blocked", "C": "passcode forgotten", "D": "direct debit payment not recognised"}
{"text": "There's a debit on my account that I didn't do.", "label": "B", "A": "passcode forgotten", "B": "direct debit payment not recognised", "C": "declined card payment", "D": "transaction charged twice"}
{"text": "I may have a fraud charge on my debit statement.", "label": "A", "A": "direct debit payment not recognised", "B": "exchange via app", "C": "top up limits", "D": "card about to expire"}
{"text": "Why is there a direct debit payment on my app that is not from me?", "label": "B", "A": "card payment not recognised", "B": "direct debit payment not recognised", "C": "card swallowed", "D": "cancel transfer"}
{"text": "Weird charges are appearing in my debit account.", "label": "A", "A": "direct debit payment not recognised", "B": "visa or mastercard", "C": "order physical card", "D": "card delivery estimate"}
{"text": "Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do.", "label": "C", "A": "visa or mastercard", "B": "top up by card charge", "C": "direct debit payment not recognised", "D": "get disposable virtual card"}
{"text": "There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm?", "label": "C", "A": "passcode forgotten", "B": "card linking", "C": "direct debit payment not recognised", "D": "balance not updated after bank transfer"}
{"text": "What is this direct debit I am seeing?", "label": "C", "A": "topping up by card", "B": "age limit", "C": "direct debit payment not recognised", "D": "exchange via app"}
{"text": "There is a Direct Debit that I don't recognize.", "label": "A", "A": "direct debit payment not recognised", "B": "exchange charge", "C": "card payment fee charged", "D": "supported cards and currencies"}
{"text": "Unknown direct deposit", "label": "A", "A": "direct debit payment not recognised", "B": "compromised card", "C": "top up by bank transfer charge", "D": "balance not updated after cheque or cash deposit"}
{"text": "There is a suspicious direct debit payment.", "label": "C", "A": "get disposable virtual card", "B": "transfer not received by recipient", "C": "direct debit payment not recognised", "D": "transfer timing"}
{"text": "There is a transaction from my account that I don't recognize can you trace back the information so I can make sure it's something I did or not?", "label": "A", "A": "direct debit payment not recognised", "B": "beneficiary not allowed", "C": "pending card payment", "D": "transfer timing"}
{"text": "A couple weeks ago some money was deducted from my account by some seller that I don't remember. I'm pretty sure I didn't do that, but is it possible to trace back who that is just to make sure?", "label": "C", "A": "pending transfer", "B": "card not working", "C": "direct debit payment not recognised", "D": "getting spare card"}
{"text": "I found a charge for a direct debit that was not made by me.", "label": "A", "A": "direct debit payment not recognised", "B": "top up limits", "C": "verify top up", "D": "top up reverted"}
{"text": "I am seeing a weird payment showing up that I know I did not make, how can I get it cancelled?", "label": "A", "A": "direct debit payment not recognised", "B": "declined cash withdrawal", "C": "reverted card payment?", "D": "card linking"}
{"text": "This Direct Debit payment may not be right.", "label": "D", "A": "balance not updated after cheque or cash deposit", "B": "extra charge on statement", "C": "pending top up", "D": "direct debit payment not recognised"}
{"text": "why does the app show a direct debit payment that I did not authorize", "label": "B", "A": "getting spare card", "B": "direct debit payment not recognised", "C": "request refund", "D": "compromised card"}
{"text": "Can I dispute a payment even if I notice it several weeks after it was made?", "label": "B", "A": "transfer into account", "B": "direct debit payment not recognised", "C": "pending card payment", "D": "visa or mastercard"}
{"text": "It seems there is an incorrect listing of a direct debit payment on my app that I did not make", "label": "A", "A": "direct debit payment not recognised", "B": "why verify identity", "C": "exchange via app", "D": "top up by cash or cheque"}
{"text": "I don't think I made this charge on my debit statement.", "label": "A", "A": "direct debit payment not recognised", "B": "card acceptance", "C": "get physical card", "D": "verify top up"}
{"text": "I have a direct debit charge that I do not recognize", "label": "C", "A": "apple pay or google pay", "B": "top up reverted", "C": "direct debit payment not recognised", "D": "card swallowed"}
{"text": "I didn't make this direct debit transaction", "label": "D", "A": "get physical card", "B": "top up failed", "C": "activate my card", "D": "direct debit payment not recognised"}
{"text": "There's a direct debit on my account that I didn't authorize", "label": "C", "A": "transfer into account", "B": "lost or stolen phone", "C": "direct debit payment not recognised", "D": "top up by card charge"}
{"text": "I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this?", "label": "B", "A": "fiat currency support", "B": "direct debit payment not recognised", "C": "declined transfer", "D": "pin blocked"}
{"text": "I don't recognize a debit payment that was made and would like to find out about the payment.", "label": "B", "A": "top up by cash or cheque", "B": "direct debit payment not recognised", "C": "wrong exchange rate for cash withdrawal", "D": "declined cash withdrawal"}
{"text": "I am concerned about the security in my account and would like to make a dispute.", "label": "C", "A": "pending cash withdrawal", "B": "pending top up", "C": "direct debit payment not recognised", "D": "card not working"}
{"text": "Why is there a direct debit I didn't make showing in the app?", "label": "A", "A": "direct debit payment not recognised", "B": "card payment fee charged", "C": "card about to expire", "D": "change pin"}
{"text": "There is a direct debit I do not recognise in my statement", "label": "A", "A": "direct debit payment not recognised", "B": "compromised card", "C": "balance not updated after cheque or cash deposit", "D": "age limit"}
{"text": "I have a direct debit transaction I have not set up, but would like to .", "label": "C", "A": "card linking", "B": "get disposable virtual card", "C": "direct debit payment not recognised", "D": "supported cards and currencies"}
{"text": "Someone has taken my money and I don't know who", "label": "B", "A": "transfer timing", "B": "direct debit payment not recognised", "C": "declined transfer", "D": "receiving money"}
{"text": "I was charged on my account that shouldn't be there.", "label": "B", "A": "card payment fee charged", "B": "direct debit payment not recognised", "C": "top up by cash or cheque", "D": "pending transfer"}
{"text": "There's a direct debit I wish to dispute", "label": "A", "A": "direct debit payment not recognised", "B": "exchange charge", "C": "card about to expire", "D": "Refund not showing up"}
{"text": "Why was my account deducted from a seller when I didn't approve of it?", "label": "C", "A": "edit personal details", "B": "top up limits", "C": "direct debit payment not recognised", "D": "card acceptance"}
{"text": "What do I do if I forget my passcode?  Because I did.", "label": "A", "A": "passcode forgotten", "B": "activate my card", "C": "beneficiary not allowed", "D": "transaction charged twice"}
{"text": "I can't find my password", "label": "B", "A": "wrong amount of cash received", "B": "passcode forgotten", "C": "wrong exchange rate for cash withdrawal", "D": "edit personal details"}
{"text": "How do I retrieve my passcode?", "label": "B", "A": "verify top up", "B": "passcode forgotten", "C": "visa or mastercard", "D": "Refund not showing up"}
{"text": "My passcode doesn't seem to be working", "label": "B", "A": "compromised card", "B": "passcode forgotten", "C": "change pin", "D": "wrong amount of cash received"}
{"text": "I lost my password", "label": "B", "A": "card payment fee charged", "B": "passcode forgotten", "C": "verify source of funds", "D": "card payment wrong exchange rate"}
{"text": "My password isn't being accepted and I need to reset it.", "label": "D", "A": "top up by bank transfer charge", "B": "terminate account", "C": "verify top up", "D": "passcode forgotten"}
{"text": "Something is wrong with my password.", "label": "D", "A": "why verify identity", "B": "compromised card", "C": "top up limits", "D": "passcode forgotten"}
{"text": "Something is wrong with my passcode", "label": "D", "A": "transfer not received by recipient", "B": "edit personal details", "C": "card about to expire", "D": "passcode forgotten"}
{"text": "How do I reset a forgotten passcode, please?", "label": "A", "A": "passcode forgotten", "B": "age limit", "C": "edit personal details", "D": "country support"}
{"text": "I can't recall my passcode and need to reset it.", "label": "B", "A": "disposable card limits", "B": "passcode forgotten", "C": "transfer timing", "D": "getting virtual card"}
{"text": "Can I be given a new passcode?", "label": "B", "A": "card delivery estimate", "B": "passcode forgotten", "C": "top up by bank transfer charge", "D": "virtual card not working"}
{"text": "I do not know my passcode.", "label": "D", "A": "request refund", "B": "declined card payment", "C": "get disposable virtual card", "D": "passcode forgotten"}
{"text": "I don't remember my code to get into the app.", "label": "C", "A": "card linking", "B": "verify my identity", "C": "passcode forgotten", "D": "reverted card payment?"}
{"text": "I no longer have my passcode.", "label": "A", "A": "passcode forgotten", "B": "Refund not showing up", "C": "exchange charge", "D": "declined cash withdrawal"}
{"text": "Why won't my passcode work?", "label": "C", "A": "pending cash withdrawal", "B": "card payment not recognised", "C": "passcode forgotten", "D": "atm support"}
{"text": "Can I resent my passcode?", "label": "C", "A": "card arrival", "B": "fiat currency support", "C": "passcode forgotten", "D": "extra charge on statement"}
{"text": "I need to reset my passcode. How do I do it?", "label": "C", "A": "cash withdrawal not recognised", "B": "getting virtual card", "C": "passcode forgotten", "D": "declined cash withdrawal"}
{"text": "Show me please how to reset my passcode.", "label": "D", "A": "pin blocked", "B": "direct debit payment not recognised", "C": "request refund", "D": "passcode forgotten"}
{"text": "Help me reset the passcode.", "label": "C", "A": "atm support", "B": "top up by cash or cheque", "C": "passcode forgotten", "D": "extra charge on statement"}
{"text": "I have forgotten my passcode to access my app", "label": "C", "A": "declined cash withdrawal", "B": "transfer fee charged", "C": "passcode forgotten", "D": "Refund not showing up"}
{"text": "What should I do if the passcode doesn't work for me?", "label": "A", "A": "passcode forgotten", "B": "card linking", "C": "lost or stolen phone", "D": "order physical card"}
{"text": "I do not remember the code, what should I do?", "label": "D", "A": "balance not updated after bank transfer", "B": "verify top up", "C": "top up limits", "D": "passcode forgotten"}
{"text": "Where can I reset the passcode?", "label": "B", "A": "supported cards and currencies", "B": "passcode forgotten", "C": "card about to expire", "D": "terminate account"}
{"text": "I need help resetting my passcode to access my app.", "label": "B", "A": "card payment wrong exchange rate", "B": "passcode forgotten", "C": "lost or stolen phone", "D": "activate my card"}
{"text": "What steps do I take to receive another passcode?", "label": "D", "A": "top up by bank transfer charge", "B": "get physical card", "C": "top up failed", "D": "passcode forgotten"}
{"text": "I forgot my password", "label": "D", "A": "automatic top up", "B": "wrong exchange rate for cash withdrawal", "C": "declined card payment", "D": "passcode forgotten"}
{"text": "I forgot my code to get into the app.", "label": "C", "A": "get physical card", "B": "card arrival", "C": "passcode forgotten", "D": "fiat currency support"}
{"text": "I have forgotten my password.", "label": "A", "A": "passcode forgotten", "B": "atm support", "C": "unable to verify identity", "D": "wrong exchange rate for cash withdrawal"}
{"text": "I forgot the code to access the app.", "label": "A", "A": "passcode forgotten", "B": "unable to verify identity", "C": "card arrival", "D": "top up by card charge"}
{"text": "Is there a way to reset my passcode?", "label": "C", "A": "why verify identity", "B": "get physical card", "C": "passcode forgotten", "D": "card acceptance"}
{"text": "Can you help me reset my password?", "label": "C", "A": "verify top up", "B": "direct debit payment not recognised", "C": "passcode forgotten", "D": "balance not updated after cheque or cash deposit"}
{"text": "Can I reset my password?  I don't know what it is.", "label": "D", "A": "declined cash withdrawal", "B": "beneficiary not allowed", "C": "activate my card", "D": "passcode forgotten"}
{"text": "How do I reset the passcode?", "label": "D", "A": "top up by card charge", "B": "exchange rate", "C": "failed transfer", "D": "passcode forgotten"}
{"text": "What should I do if I forgot my passcode?", "label": "D", "A": "balance not updated after bank transfer", "B": "verify source of funds", "C": "virtual card not working", "D": "passcode forgotten"}
{"text": "My passcode doesn't work", "label": "B", "A": "top up limits", "B": "passcode forgotten", "C": "pending card payment", "D": "country support"}
{"text": "Tell me how to reset the passcode.", "label": "A", "A": "passcode forgotten", "B": "card payment not recognised", "C": "verify source of funds", "D": "card payment wrong exchange rate"}
{"text": "I need a new passcode.", "label": "D", "A": "reverted card payment?", "B": "top up by card charge", "C": "change pin", "D": "passcode forgotten"}
{"text": "I don't have my access code for the app.", "label": "D", "A": "transfer timing", "B": "getting spare card", "C": "getting virtual card", "D": "passcode forgotten"}
{"text": "Can you tell me what to do to reset my passcode?", "label": "B", "A": "cancel transfer", "B": "passcode forgotten", "C": "top up limits", "D": "extra charge on statement"}
{"text": "What is the code I need to get into the app?", "label": "C", "A": "declined cash withdrawal", "B": "card arrival", "C": "passcode forgotten", "D": "declined transfer"}
{"text": "Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN.", "label": "D", "A": "wrong exchange rate for cash withdrawal", "B": "balance not updated after bank transfer", "C": "card delivery estimate", "D": "declined cash withdrawal"}
{"text": "My withdrawal was cancelled.", "label": "A", "A": "declined cash withdrawal", "B": "card delivery estimate", "C": "why verify identity", "D": "unable to verify identity"}
{"text": "This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately?", "label": "C", "A": "disposable card limits", "B": "beneficiary not allowed", "C": "declined cash withdrawal", "D": "verify my identity"}
{"text": "The ATM did not allow me to withdraw", "label": "D", "A": "edit personal details", "B": "balance not updated after bank transfer", "C": "top up by cash or cheque", "D": "declined cash withdrawal"}
{"text": "Why was my ATM transaction cancelled?", "label": "C", "A": "top up reverted", "B": "transfer fee charged", "C": "declined cash withdrawal", "D": "visa or mastercard"}
{"text": "The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account?", "label": "A", "A": "declined cash withdrawal", "B": "card swallowed", "C": "terminate account", "D": "cancel transfer"}
{"text": "I was at the ATM trying to made a withdraw and I was declined.", "label": "C", "A": "contactless not working", "B": "top up by card charge", "C": "declined cash withdrawal", "D": "reverted card payment?"}
{"text": "The ATM didn't let me get any cash", "label": "B", "A": "pending card payment", "B": "declined cash withdrawal", "C": "exchange rate", "D": "reverted card payment?"}
{"text": "I want to know why I have been unable to withdrawn funds.", "label": "C", "A": "request refund", "B": "lost or stolen phone", "C": "declined cash withdrawal", "D": "card not working"}
{"text": "I need your help to check my account, please! My card keeps being declined at the ATM, and I've already tried two different ones!", "label": "A", "A": "declined cash withdrawal", "B": "card about to expire", "C": "disposable card limits", "D": "declined card payment"}
{"text": "Hi, My card withdrawal was declined this morning. It was working fine till yesterday. Please check and inform me.", "label": "A", "A": "declined cash withdrawal", "B": "transfer timing", "C": "exchange charge", "D": "card about to expire"}
{"text": "Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you please check my account.", "label": "C", "A": "declined card payment", "B": "activate my card", "C": "declined cash withdrawal", "D": "card payment fee charged"}
{"text": "I tried to make a cash withdrawal and it was declined. Why did this happen?", "label": "B", "A": "declined transfer", "B": "declined cash withdrawal", "C": "request refund", "D": "cancel transfer"}
{"text": "I can't get money out of the ATM", "label": "C", "A": "cancel transfer", "B": "reverted card payment?", "C": "declined cash withdrawal", "D": "balance not updated after bank transfer"}
{"text": "The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account?", "label": "C", "A": "change pin", "B": "terminate account", "C": "declined cash withdrawal", "D": "edit personal details"}
{"text": "The withdrawal was declined I am unsure as to why this happened?", "label": "B", "A": "card not working", "B": "declined cash withdrawal", "C": "disposable card limits", "D": "top up by cash or cheque"}
{"text": "I was declined when I tried to get cash.", "label": "D", "A": "top up by card charge", "B": "compromised card", "C": "getting virtual card", "D": "declined cash withdrawal"}
{"text": "Why was I declined at the ATM today when I was trying to make a withdraw?", "label": "C", "A": "Refund not showing up", "B": "card delivery estimate", "C": "declined cash withdrawal", "D": "balance not updated after bank transfer"}
{"text": "What are some reasons that would cause ATM machines to decline my card? It has happened to me multiple times!", "label": "C", "A": "exchange via app", "B": "receiving money", "C": "declined cash withdrawal", "D": "top up by cash or cheque"}
{"text": "Why did the ATM machine fail to give me a cash withdrawal?", "label": "B", "A": "top up by cash or cheque", "B": "declined cash withdrawal", "C": "cash withdrawal not recognised", "D": "card not working"}
{"text": "My ATM transaction was unsuccessful.", "label": "D", "A": "failed transfer", "B": "balance not updated after cheque or cash deposit", "C": "beneficiary not allowed", "D": "declined cash withdrawal"}
{"text": "I attempted to get cash but was declined.", "label": "B", "A": "getting spare card", "B": "declined cash withdrawal", "C": "country support", "D": "card swallowed"}
{"text": "I tried to withdraw money but I was declined!", "label": "B", "A": "declined transfer", "B": "declined cash withdrawal", "C": "reverted card payment?", "D": "card arrival"}
{"text": "How come I can't take money out of the ATM?", "label": "A", "A": "declined cash withdrawal", "B": "get physical card", "C": "transfer fee charged", "D": "supported cards and currencies"}
{"text": "The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account?", "label": "D", "A": "lost or stolen phone", "B": "change pin", "C": "exchange charge", "D": "declined cash withdrawal"}
{"text": "Why was my cash withdrawal declined?", "label": "C", "A": "exchange rate", "B": "country support", "C": "declined cash withdrawal", "D": "card acceptance"}
{"text": "Why could I not get cash?", "label": "C", "A": "visa or mastercard", "B": "disposable card limits", "C": "declined cash withdrawal", "D": "terminate account"}
{"text": "why couldn't I get cash in the ATM?", "label": "B", "A": "passcode forgotten", "B": "declined cash withdrawal", "C": "transaction charged twice", "D": "verify my identity"}
{"text": "Why can't I get cash?", "label": "C", "A": "balance not updated after bank transfer", "B": "top up reverted", "C": "declined cash withdrawal", "D": "extra charge on statement"}
{"text": "Why didn't the ATM give me my money?", "label": "C", "A": "compromised card", "B": "balance not updated after cheque or cash deposit", "C": "declined cash withdrawal", "D": "card not working"}
{"text": "i tried to withdraw money from an atm and i was declined on front of my friends. Why did this happen?", "label": "C", "A": "transfer not received by recipient", "B": "automatic top up", "C": "declined cash withdrawal", "D": "terminate account"}
{"text": "The ATM isn't giving out any money.", "label": "C", "A": "why verify identity", "B": "top up reverted", "C": "declined cash withdrawal", "D": "wrong amount of cash received"}
{"text": "Why was I declined getting cash?", "label": "C", "A": "lost or stolen phone", "B": "card swallowed", "C": "declined cash withdrawal", "D": "unable to verify identity"}
{"text": "I couldn't get cash at the atm", "label": "B", "A": "direct debit payment not recognised", "B": "declined cash withdrawal", "C": "top up failed", "D": "disposable card limits"}
{"text": "Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account?", "label": "B", "A": "extra charge on statement", "B": "declined cash withdrawal", "C": "pending transfer", "D": "balance not updated after bank transfer"}
{"text": "Why could I not choose cash at the ATM?", "label": "D", "A": "reverted card payment?", "B": "card acceptance", "C": "receiving money", "D": "declined cash withdrawal"}
{"text": "My cash withdrawl was declined why?", "label": "C", "A": "balance not updated after bank transfer", "B": "pin blocked", "C": "declined cash withdrawal", "D": "receiving money"}
{"text": "Is there a reason that the ATM declined my transaction?", "label": "A", "A": "declined cash withdrawal", "B": "card linking", "C": "change pin", "D": "direct debit payment not recognised"}
{"text": "The cash I tried to draw from the ATM was not approved.", "label": "A", "A": "declined cash withdrawal", "B": "beneficiary not allowed", "C": "getting spare card", "D": "balance not updated after cheque or cash deposit"}
{"text": "atm would not give me cash", "label": "D", "A": "declined card payment", "B": "top up reverted", "C": "transfer into account", "D": "declined cash withdrawal"}
{"text": "My card payment is still on hold, why is it so?", "label": "A", "A": "pending card payment", "B": "request refund", "C": "lost or stolen phone", "D": "pin blocked"}
{"text": "Why is my payment pending?", "label": "B", "A": "cancel transfer", "B": "pending card payment", "C": "getting spare card", "D": "visa or mastercard"}
{"text": "My card payment is still pending.", "label": "A", "A": "pending card payment", "B": "extra charge on statement", "C": "reverted card payment?", "D": "declined transfer"}
{"text": "How do i finalize a card payment", "label": "A", "A": "pending card payment", "B": "declined cash withdrawal", "C": "compromised card", "D": "wrong amount of cash received"}
{"text": "Why is my card payment showing as pending?", "label": "A", "A": "pending card payment", "B": "edit personal details", "C": "getting spare card", "D": "transfer not received by recipient"}
{"text": "Why has my payment not gone through?", "label": "C", "A": "card delivery estimate", "B": "failed transfer", "C": "pending card payment", "D": "lost or stolen card"}
{"text": "Please help me to know the status of my card payment as its pending since a while.", "label": "C", "A": "top up by bank transfer charge", "B": "top up by cash or cheque", "C": "pending card payment", "D": "transfer fee charged"}
{"text": "I recently made a payment, and it is showing up in my account as \"pending\". What does that mean?", "label": "B", "A": "pin blocked", "B": "pending card payment", "C": "card delivery estimate", "D": "order physical card"}
{"text": "What does it mean by pending payment?", "label": "C", "A": "failed transfer", "B": "cash withdrawal charge", "C": "pending card payment", "D": "pending cash withdrawal"}
{"text": "When will my card payment be done pending?", "label": "B", "A": "exchange charge", "B": "pending card payment", "C": "exchange rate", "D": "pending top up"}
{"text": "I made this payment days ago so why hasn't it gone through yet?", "label": "A", "A": "pending card payment", "B": "receiving money", "C": "get physical card", "D": "exchange rate"}
{"text": "I am seeing pending from the card payment I made.", "label": "B", "A": "automatic top up", "B": "pending card payment", "C": "card swallowed", "D": "lost or stolen card"}
{"text": "My card payment is showing pending.", "label": "A", "A": "pending card payment", "B": "transaction charged twice", "C": "top up failed", "D": "passcode forgotten"}
{"text": "I bought some stuff this morning but the payment shows as pending", "label": "D", "A": "virtual card not working", "B": "apple pay or google pay", "C": "pending transfer", "D": "pending card payment"}
{"text": "I am waiting for a payment to go through.", "label": "A", "A": "pending card payment", "B": "fiat currency support", "C": "disposable card limits", "D": "card acceptance"}
{"text": "How long does an item I bought show as pending?", "label": "C", "A": "topping up by card", "B": "balance not updated after bank transfer", "C": "pending card payment", "D": "wrong exchange rate for cash withdrawal"}
{"text": "What is a pending payment?", "label": "C", "A": "receiving money", "B": "country support", "C": "pending card payment", "D": "transaction charged twice"}
{"text": "I would like to know why my purchases from this morning are still pending.", "label": "C", "A": "exchange via app", "B": "pin blocked", "C": "pending card payment", "D": "automatic top up"}
{"text": "Why is there a pending transaction on my card?", "label": "B", "A": "change pin", "B": "pending card payment", "C": "balance not updated after cheque or cash deposit", "D": "Refund not showing up"}
{"text": "My card payment is pending.", "label": "B", "A": "beneficiary not allowed", "B": "pending card payment", "C": "get physical card", "D": "transfer into account"}
{"text": "Why is a payment showing up on my card as pending?", "label": "D", "A": "transfer fee charged", "B": "exchange rate", "C": "verify source of funds", "D": "pending card payment"}
{"text": "I made a purchase and it says it's pending. What does that mean?", "label": "B", "A": "top up failed", "B": "pending card payment", "C": "virtual card not working", "D": "pending cash withdrawal"}
{"text": "How long do card transactions take to clear?", "label": "B", "A": "activate my card", "B": "pending card payment", "C": "virtual card not working", "D": "beneficiary not allowed"}
{"text": "what does pending mean?", "label": "C", "A": "exchange rate", "B": "card delivery estimate", "C": "pending card payment", "D": "pending transfer"}
{"text": "How long will this card payment stay pending?", "label": "C", "A": "cash withdrawal charge", "B": "unable to verify identity", "C": "pending card payment", "D": "declined cash withdrawal"}
{"text": "My payment still hasn't processed!", "label": "C", "A": "pending top up", "B": "lost or stolen card", "C": "pending card payment", "D": "Refund not showing up"}
{"text": "I was double charged, and the second charge is showing as \"pending\". How long will it be before I get my money back once the second charge has been refunded?", "label": "D", "A": "change pin", "B": "exchange charge", "C": "pending top up", "D": "pending card payment"}
{"text": "I have waited 15 days, but my payment still hasn't cleared.", "label": "C", "A": "topping up by card", "B": "age limit", "C": "pending card payment", "D": "getting virtual card"}
{"text": "Why would I have a pending payment?", "label": "B", "A": "why verify identity", "B": "pending card payment", "C": "declined card payment", "D": "lost or stolen card"}
{"text": "Explain what the pending payment means?", "label": "D", "A": "card payment not recognised", "B": "virtual card not working", "C": "visa or mastercard", "D": "pending card payment"}
{"text": "Why are my payments showing pending?", "label": "B", "A": "pending top up", "B": "pending card payment", "C": "get disposable virtual card", "D": "cash withdrawal not recognised"}
{"text": "My card is still pending, I've been waiting a while.", "label": "A", "A": "pending card payment", "B": "receiving money", "C": "card linking", "D": "country support"}
{"text": "How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet.", "label": "B", "A": "lost or stolen phone", "B": "pending card payment", "C": "cancel transfer", "D": "pin blocked"}
{"text": "I bought some things this morning but the payment shows that it is pending", "label": "D", "A": "top up by card charge", "B": "lost or stolen card", "C": "reverted card payment?", "D": "pending card payment"}
{"text": "How long does it take to authorise a payment?", "label": "A", "A": "pending card payment", "B": "verify source of funds", "C": "card payment fee charged", "D": "wrong exchange rate for cash withdrawal"}
{"text": "I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though.", "label": "D", "A": "declined transfer", "B": "request refund", "C": "get physical card", "D": "pending card payment"}
{"text": "What does a pending transaction mean?", "label": "A", "A": "pending card payment", "B": "verify source of funds", "C": "balance not updated after bank transfer", "D": "exchange rate"}
{"text": "I have paid by my card but payment is still its coming as pending. I think there is some issue please check and let me know when the status will complete.", "label": "C", "A": "visa or mastercard", "B": "cancel transfer", "C": "pending card payment", "D": "exchange charge"}
{"text": "I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long?", "label": "C", "A": "card swallowed", "B": "failed transfer", "C": "pending card payment", "D": "contactless not working"}
{"text": "I have a pending payment from stuff I bought this morning.", "label": "D", "A": "verify source of funds", "B": "transfer not received by recipient", "C": "pending top up", "D": "pending card payment"}
{"text": "My phone was stolen", "label": "D", "A": "top up failed", "B": "passcode forgotten", "C": "declined transfer", "D": "lost or stolen phone"}
{"text": "My phone was stolen yesterday.  What should I do?", "label": "D", "A": "card payment not recognised", "B": "wrong exchange rate for cash withdrawal", "C": "beneficiary not allowed", "D": "lost or stolen phone"}
{"text": "If my phone is missing, can I block someone from using the app?", "label": "C", "A": "supported cards and currencies", "B": "verify my identity", "C": "lost or stolen phone", "D": "verify source of funds"}
{"text": "I think my phone is either lost or stolen.", "label": "D", "A": "age limit", "B": "transfer timing", "C": "pending cash withdrawal", "D": "lost or stolen phone"}
{"text": "If I was mugged and lost everything, how do I access my account and app?", "label": "B", "A": "get physical card", "B": "lost or stolen phone", "C": "automatic top up", "D": "card not working"}
{"text": "I can't find my phone.", "label": "B", "A": "automatic top up", "B": "lost or stolen phone", "C": "pending top up", "D": "declined cash withdrawal"}
{"text": "I've lost track of my phone or someone stole it.", "label": "D", "A": "top up failed", "B": "change pin", "C": "verify top up", "D": "lost or stolen phone"}
{"text": "I'm not sure where my phone is, I think someone stole it or it's lost.", "label": "C", "A": "verify source of funds", "B": "direct debit payment not recognised", "C": "lost or stolen phone", "D": "activate my card"}
{"text": "Can I used my card even if my phone has been stolen?", "label": "A", "A": "lost or stolen phone", "B": "unable to verify identity", "C": "balance not updated after cheque or cash deposit", "D": "why verify identity"}
{"text": "My phone was stolen, what do I do?", "label": "D", "A": "card payment not recognised", "B": "transfer timing", "C": "declined cash withdrawal", "D": "lost or stolen phone"}
{"text": "lost my phone, dont want others to use it.", "label": "A", "A": "lost or stolen phone", "B": "receiving money", "C": "reverted card payment?", "D": "verify my identity"}
{"text": "I lost my phone and need help securing it.", "label": "D", "A": "unable to verify identity", "B": "fiat currency support", "C": "get physical card", "D": "lost or stolen phone"}
{"text": "My phone was stolen so I no longer have access to the app.", "label": "A", "A": "lost or stolen phone", "B": "cancel transfer", "C": "exchange rate", "D": "card acceptance"}
{"text": "left phone at hotel, how to access app", "label": "C", "A": "declined cash withdrawal", "B": "wrong exchange rate for cash withdrawal", "C": "lost or stolen phone", "D": "compromised card"}
{"text": "My phone is not on me.  How can I use the app?", "label": "C", "A": "age limit", "B": "exchange charge", "C": "lost or stolen phone", "D": "top up by cash or cheque"}
{"text": "my phone is gone", "label": "C", "A": "pending cash withdrawal", "B": "transfer timing", "C": "lost or stolen phone", "D": "failed transfer"}
{"text": "My phone is not with me at the moment so I will not be able to access the app.", "label": "D", "A": "reverted card payment?", "B": "card delivery estimate", "C": "top up failed", "D": "lost or stolen phone"}
{"text": "my phone was taken! can you place cancel my account so no one uses it", "label": "A", "A": "lost or stolen phone", "B": "why verify identity", "C": "Refund not showing up", "D": "supported cards and currencies"}
{"text": "I lost my phone and would like to freeze my accounts.", "label": "D", "A": "unable to verify identity", "B": "supported cards and currencies", "C": "direct debit payment not recognised", "D": "lost or stolen phone"}
{"text": "lost phone, can i still access account?", "label": "C", "A": "why verify identity", "B": "card payment wrong exchange rate", "C": "lost or stolen phone", "D": "transaction charged twice"}
{"text": "The hotel called and said I left my phone in the room.", "label": "A", "A": "lost or stolen phone", "B": "transaction charged twice", "C": "verify top up", "D": "passcode forgotten"}
{"text": "Someone stole my phone yesterday :( is there anything I need to do?", "label": "A", "A": "lost or stolen phone", "B": "card payment fee charged", "C": "pending transfer", "D": "apple pay or google pay"}
{"text": "lost phone, dont want others to access account", "label": "D", "A": "top up limits", "B": "card not working", "C": "get physical card", "D": "lost or stolen phone"}
{"text": "I was mugged and everything taken.  What do I do to protect my account?", "label": "D", "A": "transfer fee charged", "B": "pending cash withdrawal", "C": "request refund", "D": "lost or stolen phone"}
{"text": "I believe I left my smartphone at the hotel I was staying at.", "label": "B", "A": "card acceptance", "B": "lost or stolen phone", "C": "exchange charge", "D": "activate my card"}
{"text": "Someone attacked me yesterday and took my things, so I am unable to use the app.  I am in need of some help.", "label": "C", "A": "card about to expire", "B": "get physical card", "C": "lost or stolen phone", "D": "compromised card"}
{"text": "Can I still use the app if I switched phones?", "label": "B", "A": "card swallowed", "B": "lost or stolen phone", "C": "direct debit payment not recognised", "D": "topping up by card"}
{"text": "I was mugged yesterday and they took everything.  I can't access my app.  What are my next steps?", "label": "B", "A": "verify source of funds", "B": "lost or stolen phone", "C": "card not working", "D": "exchange via app"}
{"text": "I got mugged yesterday and lost access to the app. I need to regain it.", "label": "B", "A": "top up failed", "B": "lost or stolen phone", "C": "exchange via app", "D": "change pin"}
{"text": "If I lost my phone, can someone use my account?", "label": "A", "A": "lost or stolen phone", "B": "wrong amount of cash received", "C": "wrong exchange rate for cash withdrawal", "D": "top up failed"}
{"text": "I am not able to use the app since I forgot my phone at the hotel I was staying at.", "label": "C", "A": "country support", "B": "wrong amount of cash received", "C": "lost or stolen phone", "D": "reverted card payment?"}
{"text": "Someone stole my phone.", "label": "C", "A": "top up reverted", "B": "declined cash withdrawal", "C": "lost or stolen phone", "D": "terminate account"}
{"text": "Someone stole my cards!", "label": "B", "A": "pending card payment", "B": "lost or stolen phone", "C": "failed transfer", "D": "country support"}
{"text": "My phone is lost.  What do I do to prevent someone from using the app?", "label": "C", "A": "compromised card", "B": "pending transfer", "C": "lost or stolen phone", "D": "topping up by card"}
{"text": "Is there anything I need to do since my phone was stolen?", "label": "D", "A": "wrong exchange rate for cash withdrawal", "B": "balance not updated after bank transfer", "C": "transfer not received by recipient", "D": "lost or stolen phone"}
{"text": "I lost my phone!", "label": "A", "A": "lost or stolen phone", "B": "Refund not showing up", "C": "card arrival", "D": "activate my card"}
{"text": "I can't find my phone but it has all my credit card information.", "label": "D", "A": "edit personal details", "B": "receiving money", "C": "reverted card payment?", "D": "lost or stolen phone"}
{"text": "How do I use the app if I don't have my phone with me?", "label": "A", "A": "lost or stolen phone", "B": "change pin", "C": "automatic top up", "D": "wrong amount of cash received"}
{"text": "I got mugged yesterday and can't use the app.", "label": "B", "A": "cancel transfer", "B": "lost or stolen phone", "C": "receiving money", "D": "get physical card"}
{"text": "My things were stolen yesterday and I can't use any apps or anything, so I am going to need some help.", "label": "C", "A": "card payment wrong exchange rate", "B": "getting virtual card", "C": "lost or stolen phone", "D": "transfer timing"}
{"text": "Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP?", "label": "D", "A": "card not working", "B": "fiat currency support", "C": "get disposable virtual card", "D": "request refund"}
{"text": "Can I receive a refund for my item?", "label": "A", "A": "request refund", "B": "transaction charged twice", "C": "age limit", "D": "card payment not recognised"}
{"text": "Get an item refund", "label": "D", "A": "declined transfer", "B": "declined card payment", "C": "card payment not recognised", "D": "request refund"}
{"text": "Would I be able to get a refund for something I bought?", "label": "C", "A": "transfer timing", "B": "exchange charge", "C": "request refund", "D": "transfer not received by recipient"}
{"text": "I need to do a refund", "label": "A", "A": "request refund", "B": "balance not updated after bank transfer", "C": "transfer fee charged", "D": "card linking"}
{"text": "I need a refund on an item I have not received.  Am I able to simply cancel the payment?  I don't know how to do this.", "label": "A", "A": "request refund", "B": "transfer timing", "C": "verify my identity", "D": "verify top up"}
{"text": "I would like a refund for something I bought", "label": "D", "A": "visa or mastercard", "B": "cancel transfer", "C": "age limit", "D": "request refund"}
{"text": "I want to return an item.", "label": "D", "A": "top up by bank transfer charge", "B": "reverted card payment?", "C": "card not working", "D": "request refund"}
{"text": "Can I have a refund?", "label": "A", "A": "request refund", "B": "automatic top up", "C": "card not working", "D": "card about to expire"}
{"text": "I wasn't charged the correct amount for an item I purchased, how can I fix this?", "label": "C", "A": "edit personal details", "B": "failed transfer", "C": "request refund", "D": "wrong exchange rate for cash withdrawal"}
{"text": "Hi there! I need to cancel an order I recently made and start processing a refund. Can you please help me with this and set up the refund as soon as possible? It's very urgent.", "label": "D", "A": "top up by card charge", "B": "atm support", "C": "reverted card payment?", "D": "request refund"}
{"text": "Please stop my purchase.", "label": "C", "A": "extra charge on statement", "B": "transfer fee charged", "C": "request refund", "D": "supported cards and currencies"}
{"text": "I want a refund because my package has been taking too long to arrive. How do I go about doing that?", "label": "C", "A": "transfer into account", "B": "transfer timing", "C": "request refund", "D": "atm support"}
{"text": "How do I apply for a refund?", "label": "B", "A": "transaction charged twice", "B": "request refund", "C": "receiving money", "D": "transfer not received by recipient"}
{"text": "Can I have an item refunded?", "label": "D", "A": "declined card payment", "B": "terminate account", "C": "get physical card", "D": "request refund"}
{"text": "I ordered something ages ago online but it's simply not arriving. I've got enough! Give me back my money, I'm not paying these people.", "label": "D", "A": "balance not updated after cheque or cash deposit", "B": "verify top up", "C": "card swallowed", "D": "request refund"}
{"text": "What do I need to do to get a refund?", "label": "B", "A": "cancel transfer", "B": "request refund", "C": "card delivery estimate", "D": "wrong exchange rate for cash withdrawal"}
{"text": "I need a refund?", "label": "D", "A": "topping up by card", "B": "balance not updated after bank transfer", "C": "card about to expire", "D": "request refund"}
{"text": "I am unhappy with my purchase, how do I cancel the order?", "label": "B", "A": "get physical card", "B": "request refund", "C": "topping up by card", "D": "compromised card"}
{"text": "I bought something but now I would like a refund. How do I do that?", "label": "B", "A": "cash withdrawal charge", "B": "request refund", "C": "card linking", "D": "transfer timing"}
{"text": "How do I get refunded?", "label": "D", "A": "fiat currency support", "B": "automatic top up", "C": "atm support", "D": "request refund"}
{"text": "Can you cancel my purchase?", "label": "C", "A": "card payment not recognised", "B": "verify my identity", "C": "request refund", "D": "Refund not showing up"}
{"text": "How do I cancel a previous purchase", "label": "D", "A": "pending transfer", "B": "exchange rate", "C": "exchange via app", "D": "request refund"}
{"text": "I would appreciate it if I could get an item refunded", "label": "C", "A": "card not working", "B": "card delivery estimate", "C": "request refund", "D": "beneficiary not allowed"}
{"text": "How do I claim a refund?", "label": "A", "A": "request refund", "B": "top up by card charge", "C": "transfer not received by recipient", "D": "cancel transfer"}
{"text": "I don't want the item, I bought it on accident, can I get a refund?", "label": "B", "A": "why verify identity", "B": "request refund", "C": "card swallowed", "D": "card acceptance"}
{"text": "Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent.", "label": "A", "A": "request refund", "B": "card not working", "C": "cash withdrawal not recognised", "D": "order physical card"}
{"text": "I would like a refund on one of your products that has been sold to me", "label": "D", "A": "declined cash withdrawal", "B": "wrong exchange rate for cash withdrawal", "C": "card arrival", "D": "request refund"}
{"text": "I am not Happy with this product can i get a refund?", "label": "A", "A": "request refund", "B": "getting spare card", "C": "card payment fee charged", "D": "contactless not working"}
{"text": "I want this amount reversed out of my account.", "label": "C", "A": "card delivery estimate", "B": "card arrival", "C": "request refund", "D": "Refund not showing up"}
{"text": "Hello! I recently made a purchase and I'm needing to cancel my order and process a refund as soon as possible.", "label": "D", "A": "verify top up", "B": "top up limits", "C": "fiat currency support", "D": "request refund"}
{"text": "I want to reverse a purchase. Can I cancel it?", "label": "D", "A": "beneficiary not allowed", "B": "pending transfer", "C": "card about to expire", "D": "request refund"}
{"text": "I am chatting about an order from a long while back.  I never got it to this day and am deeply upset by this!  I want all of my money back!  I just can not accept paying for something I never got.", "label": "D", "A": "cancel transfer", "B": "card payment not recognised", "C": "why verify identity", "D": "request refund"}
{"text": "I bought this item and was charged the wrong amount can I get a refund?", "label": "C", "A": "edit personal details", "B": "activate my card", "C": "request refund", "D": "why verify identity"}
{"text": "I would like to cancel a payment. I purchased something several days ago and i still have not received it.", "label": "D", "A": "wrong amount of cash received", "B": "supported cards and currencies", "C": "passcode forgotten", "D": "request refund"}
{"text": "What's the refund process?", "label": "B", "A": "get disposable virtual card", "B": "request refund", "C": "receiving money", "D": "cancel transfer"}
{"text": "I want a refund for my purchase", "label": "A", "A": "request refund", "B": "top up failed", "C": "declined cash withdrawal", "D": "pending top up"}
{"text": "How can I process a refund for something I purchased?", "label": "B", "A": "cash withdrawal not recognised", "B": "request refund", "C": "supported cards and currencies", "D": "terminate account"}
{"text": "I want to get an item refunded", "label": "B", "A": "card not working", "B": "request refund", "C": "getting virtual card", "D": "wrong amount of cash received"}
{"text": "I need to cancel a purchase I made.", "label": "D", "A": "verify my identity", "B": "extra charge on statement", "C": "cash withdrawal charge", "D": "request refund"}
{"text": "I tried to make a transfer and it was declined. Why?", "label": "D", "A": "contactless not working", "B": "balance not updated after bank transfer", "C": "fiat currency support", "D": "declined transfer"}
{"text": "Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate?", "label": "C", "A": "top up by cash or cheque", "B": "atm support", "C": "declined transfer", "D": "activate my card"}
{"text": "I am getting continuous failure for all my transfers. I have cross checked each recipient detail again and again and everything is correct.", "label": "C", "A": "card not working", "B": "direct debit payment not recognised", "C": "declined transfer", "D": "wrong amount of cash received"}
{"text": "why was my transfer declined", "label": "B", "A": "card swallowed", "B": "declined transfer", "C": "exchange charge", "D": "exchange via app"}
{"text": "What would make a decline message show up during a transfer?", "label": "A", "A": "declined transfer", "B": "transfer fee charged", "C": "cancel transfer", "D": "transfer not received by recipient"}
{"text": "Why do you keep declining my transfers?it was always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening.", "label": "B", "A": "card payment not recognised", "B": "declined transfer", "C": "top up limits", "D": "get physical card"}
{"text": "How can I fix my card, it got declined twice.", "label": "B", "A": "card linking", "B": "declined transfer", "C": "top up reverted", "D": "cash withdrawal charge"}
{"text": "Why did a transfer get declined?", "label": "C", "A": "lost or stolen phone", "B": "card arrival", "C": "declined transfer", "D": "card payment fee charged"}
{"text": "My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times.", "label": "B", "A": "getting spare card", "B": "declined transfer", "C": "top up failed", "D": "top up by bank transfer charge"}
{"text": "Why did my transfer decline", "label": "C", "A": "get disposable virtual card", "B": "request refund", "C": "declined transfer", "D": "edit personal details"}
{"text": "The card got declined twice when I tried to use it to buy something online yesterday.", "label": "C", "A": "pin blocked", "B": "card payment wrong exchange rate", "C": "declined transfer", "D": "declined cash withdrawal"}
{"text": "If the transfer details have already but reviewed and confirmed that they are correct, what other reason would cause my transfer to be declined?", "label": "D", "A": "verify my identity", "B": "failed transfer", "C": "virtual card not working", "D": "declined transfer"}
{"text": "Why did I get a transfer declined?", "label": "C", "A": "cancel transfer", "B": "terminate account", "C": "declined transfer", "D": "cash withdrawal not recognised"}
{"text": "Why did my my transfer get declined?", "label": "A", "A": "declined transfer", "B": "card payment fee charged", "C": "extra charge on statement", "D": "pending transfer"}
{"text": "How do I contact customer support about a transfer?", "label": "A", "A": "declined transfer", "B": "Refund not showing up", "C": "getting virtual card", "D": "verify top up"}
{"text": "You keep declining my transfers? It's always been working really well so far, but when I tried to buy something just now the card got declined. I tried couple times already but same thing.", "label": "A", "A": "declined transfer", "B": "get disposable virtual card", "C": "request refund", "D": "card delivery estimate"}
{"text": "Why was I unable to do a transfer?", "label": "B", "A": "top up by card charge", "B": "declined transfer", "C": "transfer timing", "D": "contactless not working"}
{"text": "Trouble transferring transaction contact for help", "label": "D", "A": "supported cards and currencies", "B": "transfer not received by recipient", "C": "verify my identity", "D": "declined transfer"}
{"text": "Why could my transfer have been declined?", "label": "C", "A": "extra charge on statement", "B": "balance not updated after bank transfer", "C": "declined transfer", "D": "supported cards and currencies"}
{"text": "When I try and to buy something using my card it keeps getting declined.", "label": "A", "A": "declined transfer", "B": "virtual card not working", "C": "atm support", "D": "balance not updated after cheque or cash deposit"}
{"text": "I could not do a transfer because it was declined", "label": "D", "A": "pending top up", "B": "balance not updated after cheque or cash deposit", "C": "unable to verify identity", "D": "declined transfer"}
{"text": "When I submit a transfer, it is being declined.  The information I put in has been reviewed.", "label": "D", "A": "supported cards and currencies", "B": "card arrival", "C": "exchange rate", "D": "declined transfer"}
{"text": "Why was the transfer declined?", "label": "D", "A": "top up failed", "B": "lost or stolen phone", "C": "get disposable virtual card", "D": "declined transfer"}
{"text": "What is the reason my transfer was declined?", "label": "A", "A": "declined transfer", "B": "cash withdrawal charge", "C": "verify source of funds", "D": "Refund not showing up"}
{"text": "My transfer got declined.", "label": "A", "A": "declined transfer", "B": "receiving money", "C": "card not working", "D": "cancel transfer"}
{"text": "My transfer was declined", "label": "C", "A": "verify my identity", "B": "getting spare card", "C": "declined transfer", "D": "pending top up"}
{"text": "I tired to move my money, but my transfer was declined.", "label": "B", "A": "direct debit payment not recognised", "B": "declined transfer", "C": "getting spare card", "D": "supported cards and currencies"}
{"text": "I would like to know why my transfer was declined.", "label": "A", "A": "declined transfer", "B": "transaction charged twice", "C": "edit personal details", "D": "supported cards and currencies"}
{"text": "I tried to make a transfer, but it was declined. Can you tell me why?", "label": "B", "A": "wrong exchange rate for cash withdrawal", "B": "declined transfer", "C": "direct debit payment not recognised", "D": "transfer into account"}
{"text": "For what reason was my transfer declined?", "label": "B", "A": "pin blocked", "B": "declined transfer", "C": "top up limits", "D": "card acceptance"}
{"text": "My transfer has been declined and I know it should have went through.", "label": "A", "A": "declined transfer", "B": "activate my card", "C": "balance not updated after cheque or cash deposit", "D": "direct debit payment not recognised"}
{"text": "Double check your funds may be declined", "label": "A", "A": "declined transfer", "B": "contactless not working", "C": "exchange charge", "D": "fiat currency support"}
{"text": "I can't transfer money from my account.", "label": "C", "A": "disposable card limits", "B": "verify my identity", "C": "declined transfer", "D": "pin blocked"}
{"text": "Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined.", "label": "A", "A": "declined transfer", "B": "reverted card payment?", "C": "transaction charged twice", "D": "topping up by card"}
{"text": "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken?", "label": "C", "A": "top up by cash or cheque", "B": "card payment not recognised", "C": "declined transfer", "D": "atm support"}
{"text": "I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken?", "label": "B", "A": "pending top up", "B": "declined transfer", "C": "compromised card", "D": "edit personal details"}
{"text": "My card is being declined online. Could you tell me what might be broken or wrong with the account?", "label": "D", "A": "card delivery estimate", "B": "transaction charged twice", "C": "beneficiary not allowed", "D": "declined transfer"}
{"text": "Are there any restrictions causing my transfer to be declined?", "label": "B", "A": "card not working", "B": "declined transfer", "C": "card swallowed", "D": "pending top up"}
{"text": "I was attempting to purchase a golf club off eBay yesterday, but my credit card was declined. I tried multiple times, and again this morning. Can you check into my card please?", "label": "D", "A": "pending top up", "B": "receiving money", "C": "request refund", "D": "declined transfer"}
{"text": "I think my transfer was declined, but why?", "label": "D", "A": "pending cash withdrawal", "B": "transfer fee charged", "C": "failed transfer", "D": "declined transfer"}
{"text": "The refund isn't showing up on my account.", "label": "D", "A": "virtual card not working", "B": "request refund", "C": "card arrival", "D": "Refund not showing up"}
{"text": "My refund is missing from my statement.", "label": "A", "A": "Refund not showing up", "B": "pin blocked", "C": "card linking", "D": "terminate account"}
{"text": "I requested a refund, and never received it. What can I do?", "label": "C", "A": "pending card payment", "B": "card delivery estimate", "C": "Refund not showing up", "D": "cash withdrawal charge"}
{"text": "I was supposed to get a purchase refunded but I don't see the money in my account", "label": "A", "A": "Refund not showing up", "B": "pending transfer", "C": "pending cash withdrawal", "D": "card swallowed"}
{"text": "There's a refund missing from my statement", "label": "B", "A": "get physical card", "B": "Refund not showing up", "C": "direct debit payment not recognised", "D": "top up by card charge"}
{"text": "I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now?", "label": "D", "A": "declined cash withdrawal", "B": "exchange via app", "C": "transfer into account", "D": "Refund not showing up"}
{"text": "I am awaiting my refund", "label": "A", "A": "Refund not showing up", "B": "card payment not recognised", "C": "direct debit payment not recognised", "D": "top up by cash or cheque"}
{"text": "How long does it take for a refund?", "label": "C", "A": "transaction charged twice", "B": "verify source of funds", "C": "Refund not showing up", "D": "atm support"}
{"text": "Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me?", "label": "A", "A": "Refund not showing up", "B": "virtual card not working", "C": "card payment wrong exchange rate", "D": "edit personal details"}
{"text": "Can you tell me why my refund is not showing in my statement?", "label": "D", "A": "receiving money", "B": "pin blocked", "C": "cash withdrawal charge", "D": "Refund not showing up"}
{"text": "I asked for a refund last week but nothing has happened yet, can you help me please?", "label": "A", "A": "Refund not showing up", "B": "balance not updated after bank transfer", "C": "lost or stolen phone", "D": "why verify identity"}
{"text": "Why is my refund missing from my  statement?", "label": "C", "A": "top up by cash or cheque", "B": "country support", "C": "Refund not showing up", "D": "card payment not recognised"}
{"text": "Still waiting on a refund.", "label": "B", "A": "direct debit payment not recognised", "B": "Refund not showing up", "C": "failed transfer", "D": "top up by cash or cheque"}
{"text": "I requested a refund and it is missing.", "label": "C", "A": "supported cards and currencies", "B": "unable to verify identity", "C": "Refund not showing up", "D": "top up failed"}
{"text": "Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise.", "label": "C", "A": "pending top up", "B": "transaction charged twice", "C": "Refund not showing up", "D": "exchange via app"}
{"text": "I bought something and returned it and the money from the return isn't in my account.", "label": "A", "A": "Refund not showing up", "B": "cash withdrawal not recognised", "C": "extra charge on statement", "D": "get physical card"}
{"text": "Do you have any idea on when I will receive my refund? I got my statement and it was not there.", "label": "A", "A": "Refund not showing up", "B": "beneficiary not allowed", "C": "lost or stolen card", "D": "top up by card charge"}
{"text": "Why isn't a recent refund on my statement?", "label": "A", "A": "Refund not showing up", "B": "cancel transfer", "C": "contactless not working", "D": "pin blocked"}
{"text": "Where can I see the refund in my account", "label": "C", "A": "order physical card", "B": "beneficiary not allowed", "C": "Refund not showing up", "D": "age limit"}
{"text": "i was supposed to get a refund but my balance hasn't changed, why not?", "label": "C", "A": "edit personal details", "B": "declined card payment", "C": "Refund not showing up", "D": "card payment wrong exchange rate"}
{"text": "I requested a refund from a merchant days ago but I do not see it in my account.", "label": "B", "A": "wrong exchange rate for cash withdrawal", "B": "Refund not showing up", "C": "card payment wrong exchange rate", "D": "pending card payment"}
{"text": "The refund has not appeared in my account", "label": "B", "A": "pending transfer", "B": "Refund not showing up", "C": "exchange rate", "D": "transfer fee charged"}
{"text": "Did my refund go through? It's not on my statement.", "label": "D", "A": "get physical card", "B": "pending card payment", "C": "top up by card charge", "D": "Refund not showing up"}
{"text": "My statement doesn't show that a refund has processed", "label": "A", "A": "Refund not showing up", "B": "direct debit payment not recognised", "C": "cash withdrawal charge", "D": "contactless not working"}
{"text": "I requested a refund from a store but it hasn't arrived.", "label": "C", "A": "balance not updated after bank transfer", "B": "automatic top up", "C": "Refund not showing up", "D": "declined transfer"}
{"text": "I still haven't seen a refund on my account", "label": "D", "A": "transfer fee charged", "B": "supported cards and currencies", "C": "balance not updated after cheque or cash deposit", "D": "Refund not showing up"}
{"text": "I am missing a refund.", "label": "C", "A": "cash withdrawal charge", "B": "card swallowed", "C": "Refund not showing up", "D": "declined cash withdrawal"}
{"text": "My refund doesn't seem to be showing on my statement.", "label": "A", "A": "Refund not showing up", "B": "pending top up", "C": "change pin", "D": "fiat currency support"}
{"text": "I am not seeing a refund in my statement.", "label": "C", "A": "pending transfer", "B": "transfer into account", "C": "Refund not showing up", "D": "getting virtual card"}
{"text": "Why can't I see a recent refund in my statement?", "label": "B", "A": "getting virtual card", "B": "Refund not showing up", "C": "age limit", "D": "top up failed"}
{"text": "I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my money", "label": "C", "A": "top up by cash or cheque", "B": "get disposable virtual card", "C": "Refund not showing up", "D": "atm support"}
{"text": "Where is my refund? I have been checking my account all day.", "label": "C", "A": "card acceptance", "B": "get physical card", "C": "Refund not showing up", "D": "virtual card not working"}
{"text": "It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten a response. Please understand my frustration and put the money back in my account.", "label": "D", "A": "beneficiary not allowed", "B": "exchange charge", "C": "direct debit payment not recognised", "D": "Refund not showing up"}
{"text": "My refund is missing", "label": "B", "A": "getting spare card", "B": "Refund not showing up", "C": "verify top up", "D": "declined card payment"}
{"text": "Why doesn't a return show up im my account from a purchase I made?", "label": "A", "A": "Refund not showing up", "B": "passcode forgotten", "C": "beneficiary not allowed", "D": "top up by cash or cheque"}
{"text": "I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the seller?", "label": "D", "A": "card about to expire", "B": "compromised card", "C": "exchange charge", "D": "Refund not showing up"}
{"text": "I am waiting patiently for a week now for the seller to get back to me and there has been no response, could you please help me further with getting my money back.  Thank you.", "label": "B", "A": "disposable card limits", "B": "Refund not showing up", "C": "transfer not received by recipient", "D": "exchange rate"}
{"text": "I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not sure why it's not returned yet. Can you assist me in getting this money back?", "label": "C", "A": "reverted card payment?", "B": "activate my card", "C": "Refund not showing up", "D": "top up limits"}
{"text": "How long will it take to get my refund", "label": "A", "A": "Refund not showing up", "B": "top up by card charge", "C": "disposable card limits", "D": "visa or mastercard"}
{"text": "I should have received a refund however it is not showing on my statement", "label": "C", "A": "verify source of funds", "B": "pending cash withdrawal", "C": "Refund not showing up", "D": "transfer fee charged"}
{"text": "My credit card was declined.", "label": "C", "A": "atm support", "B": "terminate account", "C": "declined card payment", "D": "wrong amount of cash received"}
{"text": "The new card that was just sent to me was declined multiple times yesterday when I tried to use it at a restaurant to pay for my dinner.  I am really disappointed  and embarrassed that my card was denied when I tried to use it to pay for my friend's birthday dinner.", "label": "B", "A": "visa or mastercard", "B": "declined card payment", "C": "country support", "D": "top up by card charge"}
{"text": "Why was my card payment declined?", "label": "B", "A": "exchange via app", "B": "declined card payment", "C": "pending card payment", "D": "card acceptance"}
{"text": "I was trying to purchase something at the store today and my card has been declined.  Why has this happened?", "label": "D", "A": "top up by cash or cheque", "B": "cash withdrawal charge", "C": "Refund not showing up", "D": "declined card payment"}
{"text": "My payment has been declined, I thought this issue was fixed!", "label": "B", "A": "get disposable virtual card", "B": "declined card payment", "C": "passcode forgotten", "D": "card arrival"}
{"text": "My card was declined in a shop", "label": "A", "A": "declined card payment", "B": "unable to verify identity", "C": "verify source of funds", "D": "top up reverted"}
{"text": "Why did it decline my payment?", "label": "A", "A": "declined card payment", "B": "terminate account", "C": "card payment not recognised", "D": "pin blocked"}
{"text": "My card declined", "label": "B", "A": "exchange rate", "B": "declined card payment", "C": "card arrival", "D": "direct debit payment not recognised"}
{"text": "Can you look at my account ans see why my card was declined", "label": "C", "A": "top up by cash or cheque", "B": "request refund", "C": "declined card payment", "D": "activate my card"}
{"text": "I was out today looking forward to pay with my new card, turns out the payment just kept getting declined. This is really sad, what's going on?", "label": "D", "A": "topping up by card", "B": "pending cash withdrawal", "C": "wrong amount of cash received", "D": "declined card payment"}
{"text": "Why was a transaction on my card declined?", "label": "B", "A": "beneficiary not allowed", "B": "declined card payment", "C": "top up by card charge", "D": "Refund not showing up"}
{"text": "My new card keeps getting declined. I was very excited to use it for the first time today. Why is this doing this?", "label": "A", "A": "declined card payment", "B": "lost or stolen phone", "C": "wrong amount of cash received", "D": "card linking"}
{"text": "My latest payment was declined, I was told everything was back to working order. What happened?", "label": "C", "A": "lost or stolen card", "B": "pin blocked", "C": "declined card payment", "D": "pending top up"}
{"text": "I know I have enough funds in my account but my card payment hasn't worked for some reason. What do I do?", "label": "C", "A": "card swallowed", "B": "extra charge on statement", "C": "declined card payment", "D": "unable to verify identity"}
{"text": "Why doesn't the card payment work", "label": "C", "A": "visa or mastercard", "B": "card delivery estimate", "C": "declined card payment", "D": "automatic top up"}
{"text": "I'm really stuck. I don't know why but my card payment has not gone through.", "label": "B", "A": "top up failed", "B": "declined card payment", "C": "compromised card", "D": "card acceptance"}
{"text": "I have a card payment that was declined, but why?", "label": "D", "A": "card about to expire", "B": "Refund not showing up", "C": "direct debit payment not recognised", "D": "declined card payment"}
{"text": "Do you know why my card payment did not work?", "label": "A", "A": "declined card payment", "B": "exchange rate", "C": "Refund not showing up", "D": "transaction charged twice"}
{"text": "Something is wrong with my payment account since it has been declined", "label": "C", "A": "change pin", "B": "balance not updated after bank transfer", "C": "declined card payment", "D": "wrong exchange rate for cash withdrawal"}
{"text": "Why are you declining my payment? Everything was fine.", "label": "A", "A": "declined card payment", "B": "Refund not showing up", "C": "top up failed", "D": "getting spare card"}
{"text": "I don't know why my payment didn't work.", "label": "D", "A": "declined transfer", "B": "extra charge on statement", "C": "supported cards and currencies", "D": "declined card payment"}
{"text": "My card payment did not work.", "label": "D", "A": "disposable card limits", "B": "balance not updated after bank transfer", "C": "getting virtual card", "D": "declined card payment"}
{"text": "Why is my debit card being declined when I have money?", "label": "B", "A": "pin blocked", "B": "declined card payment", "C": "unable to verify identity", "D": "card payment not recognised"}
{"text": "My card was not accepted.", "label": "A", "A": "declined card payment", "B": "visa or mastercard", "C": "fiat currency support", "D": "card linking"}
{"text": "I have no idea why my card payment did not work.", "label": "C", "A": "exchange via app", "B": "why verify identity", "C": "declined card payment", "D": "passcode forgotten"}
{"text": "My card payment didn't work, can you help?", "label": "C", "A": "passcode forgotten", "B": "get physical card", "C": "declined card payment", "D": "top up reverted"}
{"text": "My card was rejected at the store for some reason, can you look into this for me?", "label": "B", "A": "unable to verify identity", "B": "declined card payment", "C": "exchange charge", "D": "pending card payment"}
{"text": "Please explain why my card was declined?", "label": "C", "A": "Refund not showing up", "B": "verify source of funds", "C": "declined card payment", "D": "fiat currency support"}
{"text": "Hello, I am facing the issue with my new card as payments are declining again and again. Please help me in this issue.", "label": "A", "A": "declined card payment", "B": "pending top up", "C": "age limit", "D": "change pin"}
{"text": "Do you know why my card payment is declined?", "label": "C", "A": "visa or mastercard", "B": "card payment wrong exchange rate", "C": "declined card payment", "D": "verify top up"}
{"text": "Why was my Payment declined", "label": "A", "A": "declined card payment", "B": "card payment not recognised", "C": "top up by card charge", "D": "change pin"}
{"text": "They declined my card payment.", "label": "C", "A": "getting spare card", "B": "cash withdrawal charge", "C": "declined card payment", "D": "exchange rate"}
{"text": "Why has my card payment been declined?", "label": "B", "A": "card linking", "B": "declined card payment", "C": "extra charge on statement", "D": "card payment wrong exchange rate"}
{"text": "I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening?", "label": "B", "A": "terminate account", "B": "declined card payment", "C": "declined cash withdrawal", "D": "card about to expire"}
{"text": "My card payment did not complete.", "label": "D", "A": "verify source of funds", "B": "card acceptance", "C": "card delivery estimate", "D": "declined card payment"}
{"text": "My card didn't work in one of the shops.", "label": "C", "A": "age limit", "B": "order physical card", "C": "declined card payment", "D": "cancel transfer"}
{"text": "Card payment declined?", "label": "B", "A": "pending cash withdrawal", "B": "declined card payment", "C": "wrong exchange rate for cash withdrawal", "D": "declined cash withdrawal"}
{"text": "I tried using my card and it kept getting declined, Why?", "label": "D", "A": "apple pay or google pay", "B": "exchange via app", "C": "cash withdrawal not recognised", "D": "declined card payment"}
{"text": "How do you fix  my card payment?", "label": "D", "A": "edit personal details", "B": "declined cash withdrawal", "C": "virtual card not working", "D": "declined card payment"}
{"text": "Why do you keep declining my payment? I tried several times already with this card and it's just not working", "label": "B", "A": "extra charge on statement", "B": "declined card payment", "C": "why verify identity", "D": "wrong amount of cash received"}
{"text": "I did transfer, why is it pending", "label": "C", "A": "declined card payment", "B": "verify top up", "C": "pending transfer", "D": "contactless not working"}
{"text": "How long for money transfer to show?", "label": "B", "A": "lost or stolen card", "B": "pending transfer", "C": "activate my card", "D": "declined card payment"}
{"text": "Why is my transfer not done yet?", "label": "B", "A": "request refund", "B": "pending transfer", "C": "declined transfer", "D": "contactless not working"}
{"text": "I have a pending transfer", "label": "B", "A": "exchange charge", "B": "pending transfer", "C": "card about to expire", "D": "top up by cash or cheque"}
{"text": "I am waiting for a pending money transfer to process.", "label": "B", "A": "declined transfer", "B": "pending transfer", "C": "atm support", "D": "transfer timing"}
{"text": "i transfered however its still pending", "label": "D", "A": "top up by card charge", "B": "balance not updated after bank transfer", "C": "transfer into account", "D": "pending transfer"}
{"text": "I have a transfer that's pending and wanted to know how long it is going to take to process?", "label": "B", "A": "wrong amount of cash received", "B": "pending transfer", "C": "pending top up", "D": "failed transfer"}
{"text": "So the transfer finally worked but now it's been pending for quite a long time. How long do you expect me to wait for it? It's quite urgent", "label": "A", "A": "pending transfer", "B": "activate my card", "C": "card delivery estimate", "D": "order physical card"}
{"text": "I had made a transfer but its still pending.", "label": "C", "A": "lost or stolen card", "B": "topping up by card", "C": "pending transfer", "D": "balance not updated after cheque or cash deposit"}
{"text": "I submitted my transfer but it has been pending for quite a while and I was wondering what takes so long? why hasn't it completed", "label": "C", "A": "transfer into account", "B": "card swallowed", "C": "pending transfer", "D": "apple pay or google pay"}
{"text": "How can I speed up a transfer?  Mine is pending.", "label": "D", "A": "lost or stolen phone", "B": "exchange via app", "C": "direct debit payment not recognised", "D": "pending transfer"}
{"text": "How long can an EU transfer take?", "label": "C", "A": "exchange charge", "B": "beneficiary not allowed", "C": "pending transfer", "D": "top up by card charge"}
{"text": "My transfer is still coming up as pending.", "label": "D", "A": "pending cash withdrawal", "B": "card delivery estimate", "C": "exchange via app", "D": "pending transfer"}
{"text": "I'm trying to transfer money to another country. It's just pending and not sending. My account details are correct. Please help me.", "label": "D", "A": "request refund", "B": "declined card payment", "C": "cancel transfer", "D": "pending transfer"}
{"text": "My transfer is still pending and I know the account numbers are correct.  Please help.", "label": "A", "A": "pending transfer", "B": "verify source of funds", "C": "direct debit payment not recognised", "D": "pin blocked"}
{"text": "I transferred money yesterday, but it still isn't available?", "label": "A", "A": "pending transfer", "B": "lost or stolen phone", "C": "exchange charge", "D": "disposable card limits"}
{"text": "How long does a transfer stay pending?", "label": "C", "A": "activate my card", "B": "extra charge on statement", "C": "pending transfer", "D": "top up reverted"}
{"text": "How long do transfer pend for?", "label": "C", "A": "unable to verify identity", "B": "wrong amount of cash received", "C": "pending transfer", "D": "card payment not recognised"}
{"text": "Why hasn't my transfer gone through yet?", "label": "B", "A": "transfer not received by recipient", "B": "pending transfer", "C": "declined transfer", "D": "automatic top up"}
{"text": "When will the transfer go through?", "label": "A", "A": "pending transfer", "B": "card payment not recognised", "C": "get disposable virtual card", "D": "edit personal details"}
{"text": "Please explain why the transfers shows up as pending?", "label": "B", "A": "country support", "B": "pending transfer", "C": "reverted card payment?", "D": "declined cash withdrawal"}
{"text": "I double checked that I have the correct account details , they're right for sure. Transfer is still pending since forever. What should be done now?", "label": "B", "A": "top up by card charge", "B": "pending transfer", "C": "virtual card not working", "D": "card payment fee charged"}
{"text": "When will my transfer go through?", "label": "D", "A": "virtual card not working", "B": "transfer into account", "C": "card linking", "D": "pending transfer"}
{"text": "What is the cause that the transfer shows as pending?", "label": "A", "A": "pending transfer", "B": "topping up by card", "C": "top up by bank transfer charge", "D": "declined card payment"}
{"text": "When will the transfer be completed?", "label": "A", "A": "pending transfer", "B": "transaction charged twice", "C": "card linking", "D": "terminate account"}
{"text": "Pending transfer?", "label": "C", "A": "supported cards and currencies", "B": "pending cash withdrawal", "C": "pending transfer", "D": "card acceptance"}
{"text": "I would like to know why my payment is still pending, can you help?", "label": "C", "A": "virtual card not working", "B": "top up reverted", "C": "pending transfer", "D": "card not working"}
{"text": "Someone transferred money to me and it doesn't show", "label": "D", "A": "cash withdrawal charge", "B": "transfer into account", "C": "top up limits", "D": "pending transfer"}
{"text": "How long does a transfer take to be confirmed?", "label": "B", "A": "getting spare card", "B": "pending transfer", "C": "transfer timing", "D": "cash withdrawal not recognised"}
{"text": "I made a transfer 12 hours ago. Why is it still listed as pending?", "label": "D", "A": "get physical card", "B": "exchange rate", "C": "apple pay or google pay", "D": "pending transfer"}
{"text": "Why does my transfer say \"pending\"?", "label": "B", "A": "activate my card", "B": "pending transfer", "C": "card payment fee charged", "D": "card acceptance"}
{"text": "How long can I expect a transfer to pend for?", "label": "C", "A": "supported cards and currencies", "B": "disposable card limits", "C": "pending transfer", "D": "change pin"}
{"text": "For how long will my transfer be pending?", "label": "D", "A": "card payment not recognised", "B": "cash withdrawal not recognised", "C": "card not working", "D": "pending transfer"}
{"text": "Transferring money in 2018 to another country shouldn't take this long. My transfer has been pending for too long. I verified my account details are correct.", "label": "A", "A": "pending transfer", "B": "pending card payment", "C": "passcode forgotten", "D": "top up by card charge"}
{"text": "Why is a money transfer not showing?", "label": "C", "A": "exchange via app", "B": "fiat currency support", "C": "pending transfer", "D": "activate my card"}
{"text": "The transfer is coming up as pending the payment is due today. Will I be charged a fee?", "label": "A", "A": "pending transfer", "B": "edit personal details", "C": "transfer fee charged", "D": "getting spare card"}
{"text": "I am still waiting for a money transfer to show", "label": "A", "A": "pending transfer", "B": "verify my identity", "C": "order physical card", "D": "balance not updated after cheque or cash deposit"}
{"text": "My transfer hasn't gone through yet.", "label": "B", "A": "request refund", "B": "pending transfer", "C": "pin blocked", "D": "pending card payment"}
{"text": "I am confused as to why my transfer could still be pending.", "label": "A", "A": "pending transfer", "B": "apple pay or google pay", "C": "atm support", "D": "declined transfer"}
{"text": "How long does it take for a money transfer to show?", "label": "B", "A": "transfer fee charged", "B": "pending transfer", "C": "verify source of funds", "D": "balance not updated after bank transfer"}
{"text": "Can you remove my account please?", "label": "B", "A": "visa or mastercard", "B": "terminate account", "C": "verify source of funds", "D": "declined transfer"}
{"text": "i want to close an account but im not sure about setting up a new one in the future, what do you recommend", "label": "C", "A": "edit personal details", "B": "verify top up", "C": "terminate account", "D": "order physical card"}
{"text": "My account needs to be deleted.", "label": "C", "A": "apple pay or google pay", "B": "transfer fee charged", "C": "terminate account", "D": "pin blocked"}
{"text": "I would like to delete my account please.", "label": "D", "A": "card linking", "B": "exchange rate", "C": "visa or mastercard", "D": "terminate account"}
{"text": "What steps do I need to take to close my account?", "label": "D", "A": "top up by cash or cheque", "B": "passcode forgotten", "C": "cash withdrawal not recognised", "D": "terminate account"}
{"text": "I'm tired of all the problems I've had. I want to quit this account!", "label": "C", "A": "card delivery estimate", "B": "activate my card", "C": "terminate account", "D": "top up by bank transfer charge"}
{"text": "Please delete my account right now!", "label": "C", "A": "balance not updated after bank transfer", "B": "transaction charged twice", "C": "terminate account", "D": "cancel transfer"}
{"text": "I want to close my account", "label": "A", "A": "terminate account", "B": "order physical card", "C": "visa or mastercard", "D": "card payment fee charged"}
{"text": "unhappy with you, how to delete account", "label": "C", "A": "card linking", "B": "cash withdrawal not recognised", "C": "terminate account", "D": "topping up by card"}
{"text": "I would like to delete my account.", "label": "B", "A": "verify my identity", "B": "terminate account", "C": "failed transfer", "D": "get physical card"}
{"text": "I am highly unsatisfied with this company and want to delete my account!", "label": "D", "A": "transfer timing", "B": "getting virtual card", "C": "transfer not received by recipient", "D": "terminate account"}
{"text": "I don't like your company. Delete my account.", "label": "B", "A": "pin blocked", "B": "terminate account", "C": "getting virtual card", "D": "verify top up"}
{"text": "I would like to close my account.", "label": "A", "A": "terminate account", "B": "get physical card", "C": "top up reverted", "D": "card about to expire"}
{"text": "This company is terrible! Can you delete my account?", "label": "A", "A": "terminate account", "B": "pin blocked", "C": "getting virtual card", "D": "age limit"}
{"text": "This company is bad, please delete my account.", "label": "D", "A": "virtual card not working", "B": "contactless not working", "C": "pin blocked", "D": "terminate account"}
{"text": "please delete my account, your services are not up to par.", "label": "B", "A": "verify source of funds", "B": "terminate account", "C": "receiving money", "D": "reverted card payment?"}
{"text": "I need your help in deleting my account.", "label": "A", "A": "terminate account", "B": "card arrival", "C": "getting spare card", "D": "transaction charged twice"}
{"text": "The service of this company sucks, I need to terminate my account.", "label": "B", "A": "passcode forgotten", "B": "terminate account", "C": "verify top up", "D": "extra charge on statement"}
{"text": "Delete this account!", "label": "B", "A": "pending cash withdrawal", "B": "terminate account", "C": "topping up by card", "D": "visa or mastercard"}
{"text": "How do I get rid of my account ASAP?", "label": "C", "A": "getting virtual card", "B": "declined cash withdrawal", "C": "terminate account", "D": "transfer not received by recipient"}
{"text": "This company isn't good, I would like to delete my account.", "label": "B", "A": "visa or mastercard", "B": "terminate account", "C": "pin blocked", "D": "declined cash withdrawal"}
{"text": "Can you delete my account please?", "label": "B", "A": "cash withdrawal not recognised", "B": "terminate account", "C": "lost or stolen phone", "D": "visa or mastercard"}
{"text": "I am not satisfied with your company and would like to delete my accounts!", "label": "D", "A": "verify my identity", "B": "country support", "C": "unable to verify identity", "D": "terminate account"}
{"text": "Please delete my account. I am not happy with the service from your company.", "label": "D", "A": "request refund", "B": "age limit", "C": "getting spare card", "D": "terminate account"}
{"text": "Please terminate my account.", "label": "B", "A": "verify my identity", "B": "terminate account", "C": "card not working", "D": "contactless not working"}
{"text": "I am sick of this damn company and want to close out my account.", "label": "C", "A": "fiat currency support", "B": "getting virtual card", "C": "terminate account", "D": "exchange rate"}
{"text": "Please close my account. I am unsatisfied with your service.", "label": "A", "A": "terminate account", "B": "virtual card not working", "C": "why verify identity", "D": "pin blocked"}
{"text": "Please delete my account.", "label": "A", "A": "terminate account", "B": "top up reverted", "C": "contactless not working", "D": "declined card payment"}
{"text": "Your service is terrible,.  Delete my account,", "label": "B", "A": "verify source of funds", "B": "terminate account", "C": "verify my identity", "D": "getting virtual card"}
{"text": "I want my account deleted!", "label": "D", "A": "extra charge on statement", "B": "get disposable virtual card", "C": "wrong exchange rate for cash withdrawal", "D": "terminate account"}
{"text": "I am extremely unhappy with this app and want to get rid of my account?", "label": "D", "A": "card payment fee charged", "B": "reverted card payment?", "C": "getting spare card", "D": "terminate account"}
{"text": "How do I delete my account?", "label": "B", "A": "compromised card", "B": "terminate account", "C": "failed transfer", "D": "card not working"}
{"text": "This company sucks! Can you delete my account?", "label": "C", "A": "card not working", "B": "card payment not recognised", "C": "terminate account", "D": "verify my identity"}
{"text": "I wish to close my account. I do not like the service you provide.", "label": "B", "A": "card acceptance", "B": "terminate account", "C": "topping up by card", "D": "order physical card"}
{"text": "Can you help me get rid of my account?", "label": "B", "A": "cancel transfer", "B": "terminate account", "C": "get disposable virtual card", "D": "pending card payment"}
{"text": "I don't find your services useful anymore, how do I delete my account?", "label": "D", "A": "failed transfer", "B": "lost or stolen card", "C": "wrong amount of cash received", "D": "terminate account"}
{"text": "Please delete my account, this company is not working for me!", "label": "B", "A": "activate my card", "B": "terminate account", "C": "card about to expire", "D": "failed transfer"}
{"text": "I want to delete my account. I'm unhappy with the service you're providing.", "label": "A", "A": "terminate account", "B": "cash withdrawal not recognised", "C": "beneficiary not allowed", "D": "top up by bank transfer charge"}
{"text": "Can you tell me how to close my account?", "label": "D", "A": "exchange rate", "B": "automatic top up", "C": "balance not updated after cheque or cash deposit", "D": "terminate account"}
{"text": "This company sucks! Can you terminate my account?", "label": "D", "A": "card acceptance", "B": "country support", "C": "top up failed", "D": "terminate account"}
{"text": "What do I do if an ATM \"stole\" my card?", "label": "A", "A": "card swallowed", "B": "topping up by card", "C": "virtual card not working", "D": "activate my card"}
{"text": "How do I retrieve my card from the machine?", "label": "B", "A": "reverted card payment?", "B": "card swallowed", "C": "wrong amount of cash received", "D": "edit personal details"}
{"text": "I was retrieving money and my card wouldn't remove.", "label": "B", "A": "verify top up", "B": "card swallowed", "C": "verify my identity", "D": "supported cards and currencies"}
{"text": "What do I do since the machine swallowed my card. I need one.", "label": "B", "A": "order physical card", "B": "card swallowed", "C": "declined transfer", "D": "failed transfer"}
{"text": "HOw do I get my card back after the ATM has pulled it in?", "label": "C", "A": "card arrival", "B": "get disposable virtual card", "C": "card swallowed", "D": "top up limits"}
{"text": "Atm took my card", "label": "A", "A": "card swallowed", "B": "receiving money", "C": "verify source of funds", "D": "passcode forgotten"}
{"text": "Is there a way I can get my ATM card back from the machine?", "label": "C", "A": "verify source of funds", "B": "automatic top up", "C": "card swallowed", "D": "card payment fee charged"}
{"text": "I think the atm ate my card.", "label": "C", "A": "direct debit payment not recognised", "B": "automatic top up", "C": "card swallowed", "D": "card not working"}
{"text": "The ATM didn't give me the card back!", "label": "B", "A": "cash withdrawal charge", "B": "card swallowed", "C": "getting virtual card", "D": "exchange charge"}
{"text": "How can I get my card out of the damn ATM?", "label": "D", "A": "exchange charge", "B": "beneficiary not allowed", "C": "contactless not working", "D": "card swallowed"}
{"text": "The atm won't give my card back!", "label": "D", "A": "activate my card", "B": "apple pay or google pay", "C": "transfer timing", "D": "card swallowed"}
{"text": "How can I get my card back out?", "label": "A", "A": "card swallowed", "B": "transfer into account", "C": "top up by bank transfer charge", "D": "terminate account"}
{"text": "The ATM machine stole my card.", "label": "B", "A": "card payment wrong exchange rate", "B": "card swallowed", "C": "balance not updated after cheque or cash deposit", "D": "exchange charge"}
{"text": "The ATM at Metro bank on High St. Kensington swallowed my card. How do I get it back?", "label": "A", "A": "card swallowed", "B": "card not working", "C": "why verify identity", "D": "transfer timing"}
{"text": "My ATM got stuck and I'm not sure what to do.", "label": "C", "A": "request refund", "B": "card about to expire", "C": "card swallowed", "D": "contactless not working"}
{"text": "The ATM ate my card.", "label": "C", "A": "cash withdrawal charge", "B": "get disposable virtual card", "C": "card swallowed", "D": "top up by bank transfer charge"}
{"text": "The ATM won't give me my card back.", "label": "B", "A": "transfer timing", "B": "card swallowed", "C": "beneficiary not allowed", "D": "activate my card"}
{"text": "My card was confiscated by an ATM. How do I get my card back?", "label": "C", "A": "topping up by card", "B": "apple pay or google pay", "C": "card swallowed", "D": "beneficiary not allowed"}
{"text": "What do I do if the ATM ate my card?", "label": "A", "A": "card swallowed", "B": "extra charge on statement", "C": "getting virtual card", "D": "receiving money"}
{"text": "ATM still has my card", "label": "A", "A": "card swallowed", "B": "lost or stolen card", "C": "top up failed", "D": "exchange charge"}
{"text": "What do I do if an ATM ate my card?", "label": "C", "A": "balance not updated after cheque or cash deposit", "B": "getting spare card", "C": "card swallowed", "D": "card delivery estimate"}
{"text": "What happens if the ATM doesn't give me back my card?", "label": "B", "A": "receiving money", "B": "card swallowed", "C": "passcode forgotten", "D": "lost or stolen phone"}
{"text": "I can't pull my card out of the ATM. Help me.", "label": "B", "A": "fiat currency support", "B": "card swallowed", "C": "get physical card", "D": "balance not updated after bank transfer"}
{"text": "I have a problem!  The ATM stole my card!", "label": "B", "A": "pending top up", "B": "card swallowed", "C": "fiat currency support", "D": "virtual card not working"}
{"text": "Why would an ATM swallow my card?", "label": "D", "A": "top up by card charge", "B": "cash withdrawal charge", "C": "get disposable virtual card", "D": "card swallowed"}
{"text": "My card was taken by the ATM.", "label": "A", "A": "card swallowed", "B": "receiving money", "C": "exchange rate", "D": "order physical card"}
{"text": "Help!  The atm won't give me my card back.", "label": "A", "A": "card swallowed", "B": "card payment fee charged", "C": "lost or stolen card", "D": "pending transfer"}
{"text": "The stupid machine just swallowed my card!! I need a new one ASAP", "label": "D", "A": "compromised card", "B": "top up failed", "C": "order physical card", "D": "card swallowed"}
{"text": "How do I retrieve a trapped card from a ATM?", "label": "B", "A": "verify my identity", "B": "card swallowed", "C": "wrong exchange rate for cash withdrawal", "D": "pin blocked"}
{"text": "My card is stuck in the ATM, what can I do?", "label": "B", "A": "card acceptance", "B": "card swallowed", "C": "virtual card not working", "D": "top up by bank transfer charge"}
{"text": "I was getting cash and can't get my card back.", "label": "D", "A": "card delivery estimate", "B": "cash withdrawal charge", "C": "verify source of funds", "D": "card swallowed"}
{"text": "If my card is trapped in the ATM, what do I do?", "label": "A", "A": "card swallowed", "B": "card payment not recognised", "C": "pending card payment", "D": "visa or mastercard"}
{"text": "My card has been swallowed by an ATM", "label": "A", "A": "card swallowed", "B": "pending card payment", "C": "contactless not working", "D": "terminate account"}
{"text": "I was taking out funds and was unable to regain my card.", "label": "B", "A": "reverted card payment?", "B": "card swallowed", "C": "verify my identity", "D": "declined card payment"}
{"text": "What should I do with my atm that got stuck?", "label": "D", "A": "disposable card limits", "B": "top up reverted", "C": "fiat currency support", "D": "card swallowed"}
{"text": "The ATM at Metro bank on High St. Kensington didn't return my card. What should I do now that the bank is closed?", "label": "A", "A": "card swallowed", "B": "card linking", "C": "fiat currency support", "D": "get disposable virtual card"}
{"text": "The ATM won't give back my card", "label": "A", "A": "card swallowed", "B": "beneficiary not allowed", "C": "top up by card charge", "D": "change pin"}
{"text": "I was at an ATM and it swallowed my card.", "label": "C", "A": "reverted card payment?", "B": "fiat currency support", "C": "card swallowed", "D": "atm support"}
{"text": "WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back?", "label": "B", "A": "get physical card", "B": "card swallowed", "C": "verify top up", "D": "wrong amount of cash received"}
{"text": "What happens if my card is stuck in the ATM?", "label": "B", "A": "top up by card charge", "B": "card swallowed", "C": "pending card payment", "D": "declined transfer"}
{"text": "I got double charged for a payment so how do I fix that?", "label": "D", "A": "compromised card", "B": "exchange via app", "C": "request refund", "D": "transaction charged twice"}
{"text": "I've just come back from an eating holiday in the USA and Canada and have SO many pending and duplicated transactions on my account.  I think there is something wrong, can you look in to it please?", "label": "A", "A": "transaction charged twice", "B": "card about to expire", "C": "receiving money", "D": "pending top up"}
{"text": "Why am I being charged twice fro a restaurant?", "label": "A", "A": "transaction charged twice", "B": "reverted card payment?", "C": "country support", "D": "pending cash withdrawal"}
{"text": "I would like to know why I was charged twice for my purchase.", "label": "D", "A": "visa or mastercard", "B": "card acceptance", "C": "getting spare card", "D": "transaction charged twice"}
{"text": "I didn't buy this twice", "label": "C", "A": "passcode forgotten", "B": "declined transfer", "C": "transaction charged twice", "D": "card about to expire"}
{"text": "Why was I chaged twice for the same thing?", "label": "A", "A": "transaction charged twice", "B": "card about to expire", "C": "card swallowed", "D": "cancel transfer"}
{"text": "Why is there more then one charge on my card I only paid for one not twice how can I fix this?", "label": "B", "A": "card acceptance", "B": "transaction charged twice", "C": "contactless not working", "D": "wrong amount of cash received"}
{"text": "I have a duplicate payment showing up on the app. How do I stop myself being charged for the thing twice?", "label": "D", "A": "card acceptance", "B": "top up reverted", "C": "balance not updated after cheque or cash deposit", "D": "transaction charged twice"}
{"text": "Why would I be charged more than once for the same transaction?", "label": "D", "A": "declined card payment", "B": "wrong amount of cash received", "C": "failed transfer", "D": "transaction charged twice"}
{"text": "I was wondering how I could have two charges for the same item happen more than once in a 7 day period. Is there anyway I could get this corrected asap.", "label": "C", "A": "pending top up", "B": "transfer into account", "C": "transaction charged twice", "D": "atm support"}
{"text": "Can you please check if I was charged twice?", "label": "B", "A": "wrong exchange rate for cash withdrawal", "B": "transaction charged twice", "C": "cash withdrawal not recognised", "D": "unable to verify identity"}
{"text": "I have been charged twice", "label": "C", "A": "verify source of funds", "B": "exchange charge", "C": "transaction charged twice", "D": "card payment not recognised"}
{"text": "It appears that I am being double charged for some items that I have purchased this past week.  Please review and correct.", "label": "A", "A": "transaction charged twice", "B": "order physical card", "C": "top up by bank transfer charge", "D": "virtual card not working"}
{"text": "It looks like this week I was double charged for a couple things. Is there any way that you can look into this for me and return the double charged items back to my card?", "label": "D", "A": "pending transfer", "B": "cancel transfer", "C": "pin blocked", "D": "transaction charged twice"}
{"text": "I noticed after looking over my transactions that I have been charged twice from an earlier restaurant visit this week. Is it possible that one of these can be removed so I get the money back for the one that is not accurate?", "label": "C", "A": "unable to verify identity", "B": "card payment not recognised", "C": "transaction charged twice", "D": "exchange via app"}
{"text": "I think something may have happened that caused a charge to show up twice.", "label": "D", "A": "lost or stolen phone", "B": "lost or stolen card", "C": "transfer fee charged", "D": "transaction charged twice"}
{"text": "Why is there a transaction that shows multiple times?", "label": "A", "A": "transaction charged twice", "B": "verify my identity", "C": "exchange rate", "D": "exchange charge"}
{"text": "I see what looks like duplicate charges on account.", "label": "A", "A": "transaction charged twice", "B": "balance not updated after bank transfer", "C": "get physical card", "D": "card delivery estimate"}
{"text": "Why was I charged multiple times for the same thing?", "label": "A", "A": "transaction charged twice", "B": "card about to expire", "C": "pin blocked", "D": "top up limits"}
{"text": "I had a duplicate card and got charged twice. How do I resolve this?", "label": "C", "A": "exchange via app", "B": "lost or stolen card", "C": "transaction charged twice", "D": "age limit"}
{"text": "Hello. I checked my transactions and saw I was double charged on my card for a restaurant visit. I would like to get my money back.", "label": "D", "A": "pending card payment", "B": "why verify identity", "C": "country support", "D": "transaction charged twice"}
{"text": "Why am I being charged twice?", "label": "A", "A": "transaction charged twice", "B": "getting spare card", "C": "extra charge on statement", "D": "activate my card"}
{"text": "Transactions on my card look really weird. I've been charged twice for a couple things this week! Please check this and return the double charged ones.", "label": "B", "A": "contactless not working", "B": "transaction charged twice", "C": "supported cards and currencies", "D": "card payment wrong exchange rate"}
{"text": "Please check payments on my card. There is a duplicate and I only bought it once.", "label": "B", "A": "card arrival", "B": "transaction charged twice", "C": "declined card payment", "D": "disposable card limits"}
{"text": "More than one time this week, I have been charged more than once for the same transaction. Please correct the issue and refund the duplicate charges.", "label": "B", "A": "pending cash withdrawal", "B": "transaction charged twice", "C": "edit personal details", "D": "wrong exchange rate for cash withdrawal"}
{"text": "A transaction is repeated several times on my account.", "label": "D", "A": "supported cards and currencies", "B": "lost or stolen card", "C": "pending top up", "D": "transaction charged twice"}
{"text": "I've been charged more than once for the same transaction", "label": "C", "A": "extra charge on statement", "B": "edit personal details", "C": "transaction charged twice", "D": "top up by cash or cheque"}
{"text": "My card has been charged two separate times for a single transaction.", "label": "C", "A": "disposable card limits", "B": "lost or stolen card", "C": "transaction charged twice", "D": "wrong amount of cash received"}
{"text": "Can you explain why there is a payment showing twice?", "label": "B", "A": "edit personal details", "B": "transaction charged twice", "C": "apple pay or google pay", "D": "verify my identity"}
{"text": "Why have I been charged twice for the same transaction?", "label": "A", "A": "transaction charged twice", "B": "card payment wrong exchange rate", "C": "pin blocked", "D": "fiat currency support"}
{"text": "I see that I have been charged multiple times for the same transaction.", "label": "B", "A": "balance not updated after bank transfer", "B": "transaction charged twice", "C": "cash withdrawal charge", "D": "card acceptance"}
{"text": "I was double charged", "label": "A", "A": "transaction charged twice", "B": "fiat currency support", "C": "verify top up", "D": "compromised card"}
{"text": "I have multiple charges on the same transaction.", "label": "B", "A": "receiving money", "B": "transaction charged twice", "C": "order physical card", "D": "verify my identity"}
{"text": "Looks like my card payment was duplicated. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?", "label": "D", "A": "card delivery estimate", "B": "getting virtual card", "C": "terminate account", "D": "transaction charged twice"}
{"text": "I have a transaction that shows several times", "label": "D", "A": "unable to verify identity", "B": "receiving money", "C": "card linking", "D": "transaction charged twice"}
{"text": "I recently got charged twice from a restaurant that I was at this week and I would like for one of those payments to be removed from my account.", "label": "A", "A": "transaction charged twice", "B": "getting spare card", "C": "virtual card not working", "D": "compromised card"}
{"text": "There is more than one of the same transaction on my account.", "label": "B", "A": "cash withdrawal not recognised", "B": "transaction charged twice", "C": "wrong amount of cash received", "D": "exchange charge"}
{"text": "I have a duplicate payment showing", "label": "C", "A": "topping up by card", "B": "card swallowed", "C": "transaction charged twice", "D": "get physical card"}
{"text": "I made a payment that got charged twice instead of once.", "label": "D", "A": "balance not updated after bank transfer", "B": "exchange rate", "C": "lost or stolen card", "D": "transaction charged twice"}
{"text": "What are my remedies if I think I was charged twice for the same expense?", "label": "A", "A": "transaction charged twice", "B": "transfer into account", "C": "exchange via app", "D": "card not working"}
{"text": "Can I verify the source of my funds?", "label": "B", "A": "getting virtual card", "B": "verify source of funds", "C": "country support", "D": "card arrival"}
{"text": "I want information about the source of funds.", "label": "D", "A": "atm support", "B": "pending transfer", "C": "pending top up", "D": "verify source of funds"}
{"text": "Where are my funds being sourced from?", "label": "B", "A": "contactless not working", "B": "verify source of funds", "C": "balance not updated after cheque or cash deposit", "D": "beneficiary not allowed"}
{"text": "I would like to verify the source of my money", "label": "A", "A": "verify source of funds", "B": "transfer fee charged", "C": "card swallowed", "D": "cancel transfer"}
{"text": "where to funds come from", "label": "C", "A": "extra charge on statement", "B": "visa or mastercard", "C": "verify source of funds", "D": "wrong amount of cash received"}
{"text": "What is the source of my funds.", "label": "C", "A": "visa or mastercard", "B": "Refund not showing up", "C": "verify source of funds", "D": "receiving money"}
{"text": "I need to verify my source of funds", "label": "A", "A": "verify source of funds", "B": "card not working", "C": "pending top up", "D": "reverted card payment?"}
{"text": "I would like to see the source of my money.", "label": "C", "A": "pending cash withdrawal", "B": "top up reverted", "C": "verify source of funds", "D": "topping up by card"}
{"text": "Why do you need all this information about my Source of Funds?", "label": "B", "A": "declined cash withdrawal", "B": "verify source of funds", "C": "card arrival", "D": "disposable card limits"}
{"text": "How can I check the source of funds?", "label": "D", "A": "cash withdrawal charge", "B": "transfer timing", "C": "failed transfer", "D": "verify source of funds"}
{"text": "How can I tell where my funds came from?", "label": "A", "A": "verify source of funds", "B": "automatic top up", "C": "card acceptance", "D": "lost or stolen phone"}
{"text": "What is the source of my available funds?", "label": "A", "A": "verify source of funds", "B": "pending transfer", "C": "Refund not showing up", "D": "exchange charge"}
{"text": "Can I find the origination of my funds?", "label": "C", "A": "edit personal details", "B": "pin blocked", "C": "verify source of funds", "D": "reverted card payment?"}
{"text": "My source of funds need verified.", "label": "A", "A": "verify source of funds", "B": "disposable card limits", "C": "automatic top up", "D": "balance not updated after cheque or cash deposit"}
{"text": "What information do you need to verify my Source of Funds?", "label": "C", "A": "verify my identity", "B": "transfer timing", "C": "verify source of funds", "D": "exchange via app"}
{"text": "I need the source of my funds verified. How do I do this?", "label": "D", "A": "declined transfer", "B": "card payment wrong exchange rate", "C": "terminate account", "D": "verify source of funds"}
{"text": "I need my funds verified.", "label": "D", "A": "declined transfer", "B": "pending transfer", "C": "pending top up", "D": "verify source of funds"}
{"text": "Help me check where the funds came from.", "label": "B", "A": "wrong exchange rate for cash withdrawal", "B": "verify source of funds", "C": "contactless not working", "D": "card payment not recognised"}
{"text": "I want to know where the funds come from.", "label": "D", "A": "card payment fee charged", "B": "Refund not showing up", "C": "get disposable virtual card", "D": "verify source of funds"}
{"text": "What is the source of my money?", "label": "A", "A": "verify source of funds", "B": "lost or stolen phone", "C": "disposable card limits", "D": "exchange charge"}
{"text": "Where can I find the source of my available money?", "label": "C", "A": "disposable card limits", "B": "fiat currency support", "C": "verify source of funds", "D": "top up by bank transfer charge"}
{"text": "How can I lookup where funds came from?", "label": "A", "A": "verify source of funds", "B": "transfer fee charged", "C": "transaction charged twice", "D": "failed transfer"}
{"text": "Can I see that history on my funds and where they came from?", "label": "C", "A": "top up failed", "B": "declined cash withdrawal", "C": "verify source of funds", "D": "getting virtual card"}
{"text": "I have to verify the source of my funds", "label": "B", "A": "pin blocked", "B": "verify source of funds", "C": "transfer fee charged", "D": "extra charge on statement"}
{"text": "How can I view the source of my available funds?", "label": "D", "A": "cash withdrawal not recognised", "B": "get disposable virtual card", "C": "card about to expire", "D": "verify source of funds"}
{"text": "Why does my money come from?", "label": "D", "A": "card payment wrong exchange rate", "B": "card payment fee charged", "C": "card swallowed", "D": "verify source of funds"}
{"text": "I need to validate the source of my funds.", "label": "B", "A": "contactless not working", "B": "verify source of funds", "C": "exchange rate", "D": "transfer into account"}
{"text": "Where are my funds coming from? I need to know.", "label": "B", "A": "Refund not showing up", "B": "verify source of funds", "C": "why verify identity", "D": "extra charge on statement"}
{"text": "Where has my available money come from?", "label": "A", "A": "verify source of funds", "B": "card not working", "C": "top up by card charge", "D": "lost or stolen card"}
{"text": "Why do you need to know where my money is coming from?", "label": "C", "A": "failed transfer", "B": "country support", "C": "verify source of funds", "D": "cash withdrawal not recognised"}
{"text": "How can I see where my money comes from?", "label": "D", "A": "getting virtual card", "B": "card delivery estimate", "C": "exchange via app", "D": "verify source of funds"}
{"text": "How can I check the source for my funds?", "label": "D", "A": "failed transfer", "B": "balance not updated after cheque or cash deposit", "C": "unable to verify identity", "D": "verify source of funds"}
{"text": "Where can I see the source of my money?", "label": "D", "A": "get disposable virtual card", "B": "top up limits", "C": "balance not updated after cheque or cash deposit", "D": "verify source of funds"}
{"text": "what is source of my funds, need to verify", "label": "B", "A": "beneficiary not allowed", "B": "verify source of funds", "C": "virtual card not working", "D": "transaction charged twice"}
{"text": "Where do my funds come from?", "label": "C", "A": "card arrival", "B": "wrong exchange rate for cash withdrawal", "C": "verify source of funds", "D": "atm support"}
{"text": "How can I check the source of my fund?", "label": "B", "A": "card delivery estimate", "B": "verify source of funds", "C": "direct debit payment not recognised", "D": "card arrival"}
{"text": "How can I see my source of funds?", "label": "D", "A": "cash withdrawal charge", "B": "disposable card limits", "C": "get physical card", "D": "verify source of funds"}
{"text": "How do I become aware of where my funds come from?", "label": "B", "A": "lost or stolen phone", "B": "verify source of funds", "C": "beneficiary not allowed", "D": "top up reverted"}
{"text": "Where does all this money come from though?", "label": "D", "A": "disposable card limits", "B": "age limit", "C": "getting spare card", "D": "verify source of funds"}
{"text": "What do I need to do to verify the source of my funds?", "label": "C", "A": "exchange via app", "B": "supported cards and currencies", "C": "verify source of funds", "D": "transfer not received by recipient"}
{"text": "What is the number of days I have to wait for my Europe transfer?", "label": "A", "A": "transfer timing", "B": "card about to expire", "C": "top up by cash or cheque", "D": "extra charge on statement"}
{"text": "What is the wait time for a transfer from the US?", "label": "C", "A": "top up by cash or cheque", "B": "card swallowed", "C": "transfer timing", "D": "top up failed"}
{"text": "I need a fast transfer from China?  How fast will it be?", "label": "A", "A": "transfer timing", "B": "cancel transfer", "C": "card payment wrong exchange rate", "D": "top up reverted"}
{"text": "how soon will I see the transfer in my account?", "label": "C", "A": "card arrival", "B": "beneficiary not allowed", "C": "transfer timing", "D": "order physical card"}
{"text": "How many days does it take until funds are in my account?", "label": "B", "A": "verify my identity", "B": "transfer timing", "C": "card linking", "D": "transfer into account"}
{"text": "How long until my transfer goes through?", "label": "A", "A": "transfer timing", "B": "getting spare card", "C": "lost or stolen phone", "D": "declined card payment"}
{"text": "Do transfers from Europe take longer?", "label": "A", "A": "transfer timing", "B": "declined card payment", "C": "top up by bank transfer charge", "D": "verify top up"}
{"text": "What is the fastest that I can make a transfer?", "label": "A", "A": "transfer timing", "B": "card payment not recognised", "C": "top up limits", "D": "balance not updated after bank transfer"}
{"text": "how long dies it take for transfers to reflect on my balance", "label": "B", "A": "fiat currency support", "B": "transfer timing", "C": "top up by cash or cheque", "D": "age limit"}
{"text": "If I started the Bank transfer from Europe, how long will the process take to complete?", "label": "D", "A": "transfer into account", "B": "lost or stolen card", "C": "declined card payment", "D": "transfer timing"}
{"text": "How long until the money is in my account?", "label": "A", "A": "transfer timing", "B": "visa or mastercard", "C": "transfer fee charged", "D": "card about to expire"}
{"text": "When will a transfer reach my account?", "label": "B", "A": "cash withdrawal not recognised", "B": "transfer timing", "C": "fiat currency support", "D": "lost or stolen card"}
{"text": "When should I expect to see my transfer hit my account?", "label": "B", "A": "change pin", "B": "transfer timing", "C": "pending cash withdrawal", "D": "card acceptance"}
{"text": "Will my transfer immediately show up in my account?", "label": "A", "A": "transfer timing", "B": "card acceptance", "C": "cash withdrawal not recognised", "D": "apple pay or google pay"}
{"text": "If I need to do a quick transfer from China, how long should I expect the transfer to take?", "label": "C", "A": "topping up by card", "B": "top up limits", "C": "transfer timing", "D": "top up by cash or cheque"}
{"text": "When does the money get transferred to my account", "label": "C", "A": "card linking", "B": "pin blocked", "C": "transfer timing", "D": "balance not updated after bank transfer"}
{"text": "How long do i have to wait for a transfer to reach my account?", "label": "C", "A": "card linking", "B": "card about to expire", "C": "transfer timing", "D": "verify source of funds"}
{"text": "How long does it take for funds to come through the US to my account?", "label": "C", "A": "card not working", "B": "receiving money", "C": "transfer timing", "D": "card payment fee charged"}
{"text": "How long is my Europe transfer wait?", "label": "D", "A": "lost or stolen phone", "B": "age limit", "C": "extra charge on statement", "D": "transfer timing"}
{"text": "How many days does a transfer from the US take?", "label": "C", "A": "pending card payment", "B": "card about to expire", "C": "transfer timing", "D": "card payment fee charged"}
{"text": "How long do I have to wait for a transfer from the US?", "label": "B", "A": "disposable card limits", "B": "transfer timing", "C": "wrong amount of cash received", "D": "wrong exchange rate for cash withdrawal"}
{"text": "How long is the wait for a US transfer?", "label": "B", "A": "order physical card", "B": "transfer timing", "C": "pending transfer", "D": "balance not updated after cheque or cash deposit"}
{"text": "How many days until the money will be in my account?", "label": "B", "A": "exchange charge", "B": "transfer timing", "C": "verify my identity", "D": "balance not updated after cheque or cash deposit"}
{"text": "How long does it take for a transfer?", "label": "C", "A": "declined transfer", "B": "card acceptance", "C": "transfer timing", "D": "pending cash withdrawal"}
{"text": "What is the time frame for a transfer from the US?", "label": "C", "A": "topping up by card", "B": "wrong exchange rate for cash withdrawal", "C": "transfer timing", "D": "card not working"}
{"text": "when will i receive a US transfer", "label": "B", "A": "order physical card", "B": "transfer timing", "C": "card payment not recognised", "D": "exchange charge"}
{"text": "Approximately how long will an urgent transfer from China take?", "label": "B", "A": "receiving money", "B": "transfer timing", "C": "card about to expire", "D": "passcode forgotten"}
{"text": "I initiated a Bank transfer form Europe, how long will this take?", "label": "A", "A": "transfer timing", "B": "pending top up", "C": "top up limits", "D": "change pin"}
{"text": "How long does it take to process transfers from Europe?", "label": "A", "A": "transfer timing", "B": "top up by cash or cheque", "C": "disposable card limits", "D": "transaction charged twice"}
{"text": "How long does a funds transfer take from one back to another?", "label": "B", "A": "compromised card", "B": "transfer timing", "C": "lost or stolen phone", "D": "topping up by card"}
{"text": "What would the approximate delivery date be if I transferred something urgently to China?", "label": "C", "A": "disposable card limits", "B": "getting spare card", "C": "transfer timing", "D": "virtual card not working"}
{"text": "I have to transfer something to China as fast as I can. How long will it take to arrive in China?", "label": "D", "A": "atm support", "B": "cash withdrawal charge", "C": "country support", "D": "transfer timing"}
{"text": "How long to I have to wait for a transfer to reach my account?", "label": "A", "A": "transfer timing", "B": "terminate account", "C": "virtual card not working", "D": "change pin"}
{"text": "How long is it going to take for my funds to show in my account?", "label": "C", "A": "terminate account", "B": "reverted card payment?", "C": "transfer timing", "D": "card about to expire"}
{"text": "How long does a transfer take from the point it's sent, to the point it arrives in my account?", "label": "D", "A": "card delivery estimate", "B": "unable to verify identity", "C": "topping up by card", "D": "transfer timing"}
{"text": "How long will it take for the transfer to reach my account?", "label": "A", "A": "transfer timing", "B": "top up limits", "C": "topping up by card", "D": "terminate account"}
{"text": "If my transfer is from Europe how long will it take?", "label": "C", "A": "cancel transfer", "B": "verify top up", "C": "transfer timing", "D": "verify my identity"}
{"text": "There is an important thing from China that I need to transfer. Approximately how long will this take?", "label": "C", "A": "order physical card", "B": "visa or mastercard", "C": "transfer timing", "D": "card linking"}
{"text": "How long does a transfer take from china?", "label": "D", "A": "top up reverted", "B": "pending transfer", "C": "card swallowed", "D": "transfer timing"}
{"text": "When will money be available in my account?", "label": "D", "A": "top up reverted", "B": "visa or mastercard", "C": "lost or stolen card", "D": "transfer timing"}
{"text": "I think my card payment has been stopped", "label": "A", "A": "reverted card payment?", "B": "top up by card charge", "C": "why verify identity", "D": "top up by bank transfer charge"}
{"text": "My card payment was reverted.  Why?", "label": "A", "A": "reverted card payment?", "B": "transfer into account", "C": "wrong exchange rate for cash withdrawal", "D": "change pin"}
{"text": "the app reverted my payment", "label": "B", "A": "edit personal details", "B": "reverted card payment?", "C": "pending transfer", "D": "atm support"}
{"text": "My card payment was cancelled.", "label": "C", "A": "card payment wrong exchange rate", "B": "beneficiary not allowed", "C": "reverted card payment?", "D": "extra charge on statement"}
{"text": "Why was my payment cancelled?", "label": "C", "A": "declined cash withdrawal", "B": "card swallowed", "C": "reverted card payment?", "D": "fiat currency support"}
{"text": "I made a payment but the app reverted the payment.", "label": "D", "A": "change pin", "B": "transfer into account", "C": "pending cash withdrawal", "D": "reverted card payment?"}
{"text": "My payment was reverted by the app", "label": "D", "A": "change pin", "B": "apple pay or google pay", "C": "card payment fee charged", "D": "reverted card payment?"}
{"text": "Hello, My money went through for my purchase but now I got contacted from the seller noting that they didn't receive it. Then the money was returned to my account and I'm not sure why this occurred. So if you can resolve this issue please.", "label": "C", "A": "verify top up", "B": "declined card payment", "C": "reverted card payment?", "D": "card payment wrong exchange rate"}
{"text": "Please explain to me the circumstances in which my card payment would be reverted?", "label": "B", "A": "topping up by card", "B": "reverted card payment?", "C": "transfer timing", "D": "card payment fee charged"}
{"text": "Why has my card payment been cancelled?", "label": "B", "A": "verify top up", "B": "reverted card payment?", "C": "automatic top up", "D": "top up reverted"}
{"text": "What do I do if it says my card payment has been cancelled?", "label": "B", "A": "automatic top up", "B": "reverted card payment?", "C": "cancel transfer", "D": "atm support"}
{"text": "I'm not sure why my account has been refunded a payment for an item I've already received about 2 weeks ago. Can you please tell me what is going on?", "label": "D", "A": "transfer into account", "B": "card arrival", "C": "declined cash withdrawal", "D": "reverted card payment?"}
{"text": "My card is being declined for a purchase. I bought items before and the card worked. Do you know what the problem is?", "label": "B", "A": "card arrival", "B": "reverted card payment?", "C": "visa or mastercard", "D": "get physical card"}
{"text": "Can you tell my why my card payment has been reverted.", "label": "A", "A": "reverted card payment?", "B": "verify my identity", "C": "card linking", "D": "apple pay or google pay"}
{"text": "why did the app refuse to make an approved payment", "label": "C", "A": "balance not updated after bank transfer", "B": "transaction charged twice", "C": "reverted card payment?", "D": "automatic top up"}
{"text": "Do you know why my card payment was reverted?", "label": "A", "A": "reverted card payment?", "B": "top up by cash or cheque", "C": "supported cards and currencies", "D": "compromised card"}
{"text": "My credit card cancelled a payment for a purchase.", "label": "D", "A": "card payment not recognised", "B": "card swallowed", "C": "get physical card", "D": "reverted card payment?"}
{"text": "Why was my payment reversed?", "label": "A", "A": "reverted card payment?", "B": "receiving money", "C": "verify source of funds", "D": "order physical card"}
{"text": "I have a payment listed as cancelled.", "label": "B", "A": "top up by cash or cheque", "B": "reverted card payment?", "C": "declined transfer", "D": "transfer into account"}
{"text": "I think my card payment had been return", "label": "B", "A": "card linking", "B": "reverted card payment?", "C": "failed transfer", "D": "passcode forgotten"}
{"text": "I was contacted by a seller with a message that they never received my money. I am 100% sure it was taken from my account so I definitely need this sorted out soon.", "label": "C", "A": "top up by cash or cheque", "B": "verify top up", "C": "reverted card payment?", "D": "getting spare card"}
{"text": "what happens to the funds if a merchant refuses the payment", "label": "A", "A": "reverted card payment?", "B": "transfer fee charged", "C": "cash withdrawal not recognised", "D": "terminate account"}
{"text": "I am attempting to make a purchase online, but my card is not working.  I know there are funds available, is this an issue on the banks end?", "label": "B", "A": "declined card payment", "B": "reverted card payment?", "C": "fiat currency support", "D": "card payment wrong exchange rate"}
{"text": "Why was my card payment cancelled?", "label": "B", "A": "disposable card limits", "B": "reverted card payment?", "C": "passcode forgotten", "D": "wrong amount of cash received"}
{"text": "Why has my card payment been reverted?", "label": "A", "A": "reverted card payment?", "B": "transfer into account", "C": "visa or mastercard", "D": "compromised card"}
{"text": "There must be an issue, why has my card been cancelled?", "label": "C", "A": "get physical card", "B": "why verify identity", "C": "reverted card payment?", "D": "terminate account"}
{"text": "I bought something and the money appeared back into my account? Why?", "label": "D", "A": "lost or stolen card", "B": "virtual card not working", "C": "failed transfer", "D": "reverted card payment?"}
{"text": "My account shows the card payment cancelled.", "label": "D", "A": "Refund not showing up", "B": "balance not updated after cheque or cash deposit", "C": "get physical card", "D": "reverted card payment?"}
{"text": "I'm not sure why my card payment was cancelled, can you find out why?", "label": "A", "A": "reverted card payment?", "B": "unable to verify identity", "C": "balance not updated after cheque or cash deposit", "D": "activate my card"}
{"text": "What is the reason that my card payment was cancelled?", "label": "B", "A": "transfer into account", "B": "reverted card payment?", "C": "transfer not received by recipient", "D": "card not working"}
{"text": "Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me.", "label": "B", "A": "card swallowed", "B": "reverted card payment?", "C": "terminate account", "D": "visa or mastercard"}
{"text": "Why was my card payment reverted?", "label": "B", "A": "virtual card not working", "B": "reverted card payment?", "C": "contactless not working", "D": "supported cards and currencies"}
{"text": "Why does the app revert a payment?", "label": "A", "A": "reverted card payment?", "B": "top up reverted", "C": "declined card payment", "D": "activate my card"}
{"text": "I did a payment but the app reverted it", "label": "D", "A": "getting virtual card", "B": "exchange via app", "C": "transfer timing", "D": "reverted card payment?"}
{"text": "What happens if a merchant doesn't accept a payment?", "label": "D", "A": "card acceptance", "B": "request refund", "C": "failed transfer", "D": "reverted card payment?"}
{"text": "There was a canceled payment for my card.", "label": "C", "A": "exchange charge", "B": "pending transfer", "C": "reverted card payment?", "D": "transaction charged twice"}
{"text": "My transaction to pay for an item was returned to my account.", "label": "D", "A": "compromised card", "B": "verify my identity", "C": "card acceptance", "D": "reverted card payment?"}
{"text": "Someone stopped my payment", "label": "A", "A": "reverted card payment?", "B": "pending top up", "C": "topping up by card", "D": "terminate account"}
{"text": "If my card payment is cancelled, what should I do?", "label": "D", "A": "declined card payment", "B": "top up by bank transfer charge", "C": "wrong amount of cash received", "D": "reverted card payment?"}
{"text": "Why has payment been returned?", "label": "C", "A": "card about to expire", "B": "declined transfer", "C": "reverted card payment?", "D": "card payment not recognised"}
{"text": "What kind of cash machines would allow me to change my PIN?", "label": "C", "A": "get disposable virtual card", "B": "activate my card", "C": "change pin", "D": "card about to expire"}
{"text": "Where do I change my PIN?", "label": "A", "A": "change pin", "B": "automatic top up", "C": "receiving money", "D": "card acceptance"}
{"text": "Is the bank the only place I can change my PIN>", "label": "D", "A": "visa or mastercard", "B": "country support", "C": "card payment not recognised", "D": "change pin"}
{"text": "If I am overseas, how do I change my pin?", "label": "B", "A": "top up by cash or cheque", "B": "change pin", "C": "pending cash withdrawal", "D": "why verify identity"}
{"text": "Can i change my PIN at the ATM?", "label": "B", "A": "wrong exchange rate for cash withdrawal", "B": "change pin", "C": "failed transfer", "D": "top up failed"}
{"text": "How might  I change my PIN?", "label": "D", "A": "transfer not received by recipient", "B": "fiat currency support", "C": "transfer into account", "D": "change pin"}
{"text": "I would like to change my PIN but I am not currently in the country.", "label": "A", "A": "change pin", "B": "card delivery estimate", "C": "pin blocked", "D": "reverted card payment?"}
{"text": "I would like to change my card PIN.", "label": "C", "A": "extra charge on statement", "B": "card linking", "C": "change pin", "D": "declined card payment"}
{"text": "I want to set a new PIN", "label": "B", "A": "get disposable virtual card", "B": "change pin", "C": "supported cards and currencies", "D": "atm support"}
{"text": "I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this?", "label": "D", "A": "top up failed", "B": "declined cash withdrawal", "C": "getting virtual card", "D": "change pin"}
{"text": "I need a new Pin how do I go about that?", "label": "A", "A": "change pin", "B": "exchange rate", "C": "top up failed", "D": "wrong exchange rate for cash withdrawal"}
{"text": "Is there a location near me that i can change my PIN?", "label": "D", "A": "visa or mastercard", "B": "card payment fee charged", "C": "disposable card limits", "D": "change pin"}
{"text": "In what ATM can I change my pin?", "label": "D", "A": "direct debit payment not recognised", "B": "transfer timing", "C": "country support", "D": "change pin"}
{"text": "I'd like to make a new PIN selection.", "label": "A", "A": "change pin", "B": "topping up by card", "C": "visa or mastercard", "D": "country support"}
{"text": "How do I set a new pin?", "label": "D", "A": "verify top up", "B": "card payment not recognised", "C": "card linking", "D": "change pin"}
{"text": "How do I update my PIN to a new number?", "label": "A", "A": "change pin", "B": "balance not updated after bank transfer", "C": "get physical card", "D": "country support"}
{"text": "How can I change my Tholepin ?", "label": "B", "A": "order physical card", "B": "change pin", "C": "getting spare card", "D": "exchange charge"}
{"text": "My new pin needs to be set.", "label": "A", "A": "change pin", "B": "card payment not recognised", "C": "verify source of funds", "D": "pending cash withdrawal"}
{"text": "I want to choose a different PIN.", "label": "C", "A": "top up failed", "B": "pending top up", "C": "change pin", "D": "cancel transfer"}
{"text": "I would like to change my pin.", "label": "D", "A": "cancel transfer", "B": "edit personal details", "C": "card swallowed", "D": "change pin"}
{"text": "Am I able to change my PIN at any cash machines?", "label": "D", "A": "top up by card charge", "B": "compromised card", "C": "transfer not received by recipient", "D": "change pin"}
{"text": "I am travelling for two more weeks but really need to change my PIN asap. What do I do?", "label": "A", "A": "change pin", "B": "card payment fee charged", "C": "card payment not recognised", "D": "compromised card"}
{"text": "I need to change my PIN. Can I do that at a cash machine?", "label": "C", "A": "cash withdrawal charge", "B": "atm support", "C": "change pin", "D": "declined card payment"}
{"text": "Do cash machines let me change my pin?", "label": "A", "A": "change pin", "B": "automatic top up", "C": "top up by bank transfer charge", "D": "declined cash withdrawal"}
{"text": "How do I change my PIN?", "label": "B", "A": "pending card payment", "B": "change pin", "C": "apple pay or google pay", "D": "cancel transfer"}
{"text": "I need to change my PIN.", "label": "C", "A": "unable to verify identity", "B": "card payment wrong exchange rate", "C": "change pin", "D": "apple pay or google pay"}
{"text": "May I receive a different card pin", "label": "B", "A": "visa or mastercard", "B": "change pin", "C": "card payment wrong exchange rate", "D": "virtual card not working"}
{"text": "What do I need to do to change my PIN?", "label": "B", "A": "card not working", "B": "change pin", "C": "disposable card limits", "D": "top up by cash or cheque"}
{"text": "Help me set up a new PIN?", "label": "C", "A": "wrong exchange rate for cash withdrawal", "B": "wrong amount of cash received", "C": "change pin", "D": "top up reverted"}
{"text": "Which cash machines will allow me to change my PIN?", "label": "B", "A": "disposable card limits", "B": "change pin", "C": "verify top up", "D": "card payment wrong exchange rate"}
{"text": "I am in Austria right now. I need to change my PIN ASAP, so can I still do this from here?", "label": "C", "A": "exchange charge", "B": "pending transfer", "C": "change pin", "D": "extra charge on statement"}
{"text": "Where can I find instructions to change my PIN?", "label": "C", "A": "card payment wrong exchange rate", "B": "pending card payment", "C": "change pin", "D": "pending transfer"}
{"text": "I need to change my pin but I am on the road.", "label": "B", "A": "edit personal details", "B": "change pin", "C": "card payment not recognised", "D": "cancel transfer"}
{"text": "How do I update the PIN on my account?", "label": "B", "A": "visa or mastercard", "B": "change pin", "C": "receiving money", "D": "pending top up"}
{"text": "I need a new PIN.", "label": "C", "A": "card arrival", "B": "pending top up", "C": "change pin", "D": "exchange charge"}
{"text": "Show me how to change my pin?", "label": "D", "A": "pending cash withdrawal", "B": "card swallowed", "C": "verify my identity", "D": "change pin"}
{"text": "Please tell me which cash machines will allow me to change my pin.", "label": "B", "A": "cash withdrawal charge", "B": "change pin", "C": "topping up by card", "D": "getting virtual card"}
{"text": "What steps do I need to take to change my card PIN?", "label": "B", "A": "getting virtual card", "B": "change pin", "C": "pending transfer", "D": "fiat currency support"}
{"text": "How to change the PIN on my card?", "label": "A", "A": "change pin", "B": "unable to verify identity", "C": "card arrival", "D": "beneficiary not allowed"}
{"text": "How can I change the PIN?  Do I have to go to a real bank?", "label": "D", "A": "age limit", "B": "pending transfer", "C": "pin blocked", "D": "change pin"}
{"text": "I've tried numerous times to submit a transfer of funds. Why isn't it going through?", "label": "B", "A": "card delivery estimate", "B": "beneficiary not allowed", "C": "verify my identity", "D": "order physical card"}
{"text": "I've transferred money before without issue but now I am encountering an error stating that it isn't possible. Why is that?", "label": "B", "A": "passcode forgotten", "B": "beneficiary not allowed", "C": "declined card payment", "D": "transfer into account"}
{"text": "I am not able to do a transfer to an account", "label": "B", "A": "wrong exchange rate for cash withdrawal", "B": "beneficiary not allowed", "C": "pending cash withdrawal", "D": "get disposable virtual card"}
{"text": "I was unable to make a transfer to another account.", "label": "B", "A": "fiat currency support", "B": "beneficiary not allowed", "C": "card delivery estimate", "D": "extra charge on statement"}
{"text": "I had a transfer blocked", "label": "B", "A": "card about to expire", "B": "beneficiary not allowed", "C": "card linking", "D": "top up failed"}
{"text": "Can you please help me with this exchange?  I am trying to get crypto and the app won't let me.", "label": "D", "A": "country support", "B": "cancel transfer", "C": "getting virtual card", "D": "beneficiary not allowed"}
{"text": "How do I do a successful transfer to an account?", "label": "B", "A": "transfer fee charged", "B": "beneficiary not allowed", "C": "card linking", "D": "topping up by card"}
{"text": "Why did I get a message saying that my transfer is not possible?  I have done this before no problem.  Please fix.", "label": "B", "A": "lost or stolen phone", "B": "beneficiary not allowed", "C": "cash withdrawal not recognised", "D": "reverted card payment?"}
{"text": "Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this", "label": "B", "A": "cash withdrawal not recognised", "B": "beneficiary not allowed", "C": "change pin", "D": "card swallowed"}
{"text": "I tried to transfer money but it said it wasn't possible? I've done this before and it worked why isn't it working now?", "label": "A", "A": "beneficiary not allowed", "B": "declined cash withdrawal", "C": "country support", "D": "lost or stolen phone"}
{"text": "Why can't I transfer to a beneficiary?", "label": "A", "A": "beneficiary not allowed", "B": "change pin", "C": "transfer not received by recipient", "D": "card payment not recognised"}
{"text": "I am having problems transferring to a beneficiary.", "label": "C", "A": "cash withdrawal charge", "B": "failed transfer", "C": "beneficiary not allowed", "D": "card not working"}
{"text": "What's the deal with no cryptocurrency on your app?", "label": "A", "A": "beneficiary not allowed", "B": "top up limits", "C": "change pin", "D": "request refund"}
{"text": "Why isn't my transfer not going through? I keep getting an error message.", "label": "A", "A": "beneficiary not allowed", "B": "virtual card not working", "C": "unable to verify identity", "D": "transfer not received by recipient"}
{"text": "What are the rules for transferring to a beneficiary?", "label": "D", "A": "visa or mastercard", "B": "automatic top up", "C": "card payment not recognised", "D": "beneficiary not allowed"}
{"text": "Can I transfer money to a beneficiery?", "label": "C", "A": "transaction charged twice", "B": "card acceptance", "C": "beneficiary not allowed", "D": "top up failed"}
{"text": "I have tried transferring money numerous times.  All I keep getting is an error message.  Can you tell me what is going on and how this van be fixed?", "label": "B", "A": "wrong exchange rate for cash withdrawal", "B": "beneficiary not allowed", "C": "declined cash withdrawal", "D": "top up by cash or cheque"}
{"text": "I have a cryptocurrency exchange that won't go through. Please help me process it.", "label": "D", "A": "cancel transfer", "B": "card payment wrong exchange rate", "C": "verify source of funds", "D": "beneficiary not allowed"}
{"text": "Why wasn't I able to transfer to another account?", "label": "D", "A": "card arrival", "B": "cash withdrawal not recognised", "C": "balance not updated after bank transfer", "D": "beneficiary not allowed"}
{"text": "The money would not transfer to a beneficiary.", "label": "C", "A": "why verify identity", "B": "compromised card", "C": "beneficiary not allowed", "D": "Refund not showing up"}
{"text": "How come I'm not allowed to transfer funds right now? I just keep getting an error message.", "label": "A", "A": "beneficiary not allowed", "B": "declined transfer", "C": "wrong amount of cash received", "D": "verify source of funds"}
{"text": "I couldn't do a transfer to an account", "label": "A", "A": "beneficiary not allowed", "B": "compromised card", "C": "pin blocked", "D": "cancel transfer"}
{"text": "A transfer to an account was not allowed", "label": "D", "A": "request refund", "B": "direct debit payment not recognised", "C": "transfer fee charged", "D": "beneficiary not allowed"}
{"text": "Why did I receive an error message saying that my transfer was not possible?", "label": "D", "A": "request refund", "B": "card acceptance", "C": "country support", "D": "beneficiary not allowed"}
{"text": "Explain why I can't do a transfer to a beneficiary.", "label": "B", "A": "cancel transfer", "B": "beneficiary not allowed", "C": "declined cash withdrawal", "D": "compromised card"}
{"text": "My transfer to beneficiary didn't go through", "label": "A", "A": "beneficiary not allowed", "B": "change pin", "C": "cash withdrawal charge", "D": "top up by card charge"}
{"text": "Why isn't my transfer going through? I get a message saying it's not possible. I've had no issues in the past.", "label": "C", "A": "top up by card charge", "B": "Refund not showing up", "C": "beneficiary not allowed", "D": "age limit"}
{"text": "I couldn't make a transfer to a beneficiary!", "label": "A", "A": "beneficiary not allowed", "B": "cash withdrawal not recognised", "C": "exchange rate", "D": "transfer fee charged"}
{"text": "My beneficiary has been denied, is this normal?", "label": "C", "A": "card not working", "B": "declined cash withdrawal", "C": "beneficiary not allowed", "D": "top up failed"}
{"text": "I am trying to exchange crypto and it's not working. Tell me how to fix this.", "label": "C", "A": "activate my card", "B": "top up failed", "C": "beneficiary not allowed", "D": "exchange charge"}
{"text": "The account transfer I was trying to do failed.", "label": "A", "A": "beneficiary not allowed", "B": "card arrival", "C": "transfer timing", "D": "virtual card not working"}
{"text": "My beneficiary is not allowed, please may I have answer as to why this is?", "label": "A", "A": "beneficiary not allowed", "B": "country support", "C": "virtual card not working", "D": "card acceptance"}
{"text": "Why couldn't I do a transfer to a beneficiary?", "label": "C", "A": "terminate account", "B": "virtual card not working", "C": "beneficiary not allowed", "D": "declined card payment"}
{"text": "Why would i not be able to do a transfer to a beneficiary?", "label": "A", "A": "beneficiary not allowed", "B": "pending card payment", "C": "Refund not showing up", "D": "compromised card"}
{"text": "I want to transfer money to a beneficiery. Why can't I?", "label": "A", "A": "beneficiary not allowed", "B": "visa or mastercard", "C": "transfer not received by recipient", "D": "reverted card payment?"}
{"text": "Can you help with a transfer to an account", "label": "A", "A": "beneficiary not allowed", "B": "transaction charged twice", "C": "lost or stolen card", "D": "change pin"}
{"text": "why isnt my account allowing transfers", "label": "D", "A": "passcode forgotten", "B": "card payment fee charged", "C": "disposable card limits", "D": "beneficiary not allowed"}
{"text": "I want to buy cryptocurrency, but your app doesn't let me. Why?", "label": "B", "A": "card acceptance", "B": "beneficiary not allowed", "C": "declined card payment", "D": "Refund not showing up"}
{"text": "i tried to make a transfer to a beneficiary and it didn't go through", "label": "C", "A": "passcode forgotten", "B": "top up failed", "C": "beneficiary not allowed", "D": "automatic top up"}
{"text": "Why was a transfer to an account not allowed?", "label": "A", "A": "beneficiary not allowed", "B": "card acceptance", "C": "declined card payment", "D": "wrong exchange rate for cash withdrawal"}
{"text": "When I made a transfer, there was a fee.  Why?", "label": "B", "A": "request refund", "B": "transfer fee charged", "C": "getting virtual card", "D": "order physical card"}
{"text": "I was charged a fee for my transfer.", "label": "C", "A": "extra charge on statement", "B": "card payment not recognised", "C": "transfer fee charged", "D": "top up limits"}
{"text": "Is there a reason I was charged a fee to transfer?", "label": "B", "A": "card delivery estimate", "B": "transfer fee charged", "C": "transfer into account", "D": "card payment wrong exchange rate"}
{"text": "Why was a charged just for transferring?", "label": "B", "A": "supported cards and currencies", "B": "transfer fee charged", "C": "reverted card payment?", "D": "declined cash withdrawal"}
{"text": "I had to pay in order to do a transfer", "label": "C", "A": "verify top up", "B": "declined card payment", "C": "transfer fee charged", "D": "declined transfer"}
{"text": "What is the transfer fee charge?", "label": "C", "A": "lost or stolen card", "B": "reverted card payment?", "C": "transfer fee charged", "D": "transaction charged twice"}
{"text": "Why was I charged extra for transferring money?", "label": "A", "A": "transfer fee charged", "B": "getting virtual card", "C": "receiving money", "D": "getting spare card"}
{"text": "im not paying this transfer fee", "label": "A", "A": "transfer fee charged", "B": "edit personal details", "C": "wrong amount of cash received", "D": "verify my identity"}
{"text": "I am being charged a transfer fee aren't they free?", "label": "D", "A": "getting virtual card", "B": "fiat currency support", "C": "wrong exchange rate for cash withdrawal", "D": "transfer fee charged"}
{"text": "What is the maximum I can transfer before I incur fees?", "label": "A", "A": "transfer fee charged", "B": "reverted card payment?", "C": "balance not updated after bank transfer", "D": "passcode forgotten"}
{"text": "I got 2 transfer fees and I thought transfers were free.", "label": "A", "A": "transfer fee charged", "B": "verify source of funds", "C": "compromised card", "D": "age limit"}
{"text": "Why am I being charged a fee for transferring money?", "label": "D", "A": "card not working", "B": "terminate account", "C": "card arrival", "D": "transfer fee charged"}
{"text": "Do charge fees for transfers?", "label": "C", "A": "fiat currency support", "B": "pin blocked", "C": "transfer fee charged", "D": "pending top up"}
{"text": "I recently got a new place while I'm staying abroad and have been using this account to manage payments, but suddenly I am seeing fees increase. Where are these additional fees coming from?", "label": "B", "A": "country support", "B": "transfer fee charged", "C": "transfer timing", "D": "card payment wrong exchange rate"}
{"text": "Hi,  Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference.   I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.", "label": "B", "A": "card arrival", "B": "transfer fee charged", "C": "disposable card limits", "D": "verify source of funds"}
{"text": "Why did I get charged for something I bought online? Even though it was international, I thought it would be covered.", "label": "C", "A": "card payment not recognised", "B": "request refund", "C": "transfer fee charged", "D": "extra charge on statement"}
{"text": "Why were there additional charges when transferring?", "label": "A", "A": "transfer fee charged", "B": "top up reverted", "C": "balance not updated after cheque or cash deposit", "D": "exchange rate"}
{"text": "I was charged more when I transferred!", "label": "D", "A": "transfer into account", "B": "top up reverted", "C": "visa or mastercard", "D": "transfer fee charged"}
{"text": "Is there a transfer fee?", "label": "C", "A": "pending top up", "B": "transfer into account", "C": "transfer fee charged", "D": "Refund not showing up"}
{"text": "I'm not sure why I was charged an extra fee for transferring funds.", "label": "B", "A": "virtual card not working", "B": "transfer fee charged", "C": "cash withdrawal not recognised", "D": "balance not updated after cheque or cash deposit"}
{"text": "I thought transfers were free, why was I charged a fee?", "label": "B", "A": "top up by bank transfer charge", "B": "transfer fee charged", "C": "extra charge on statement", "D": "lost or stolen card"}
{"text": "My receipt shows an extra charge on my transfer, why is this?", "label": "D", "A": "age limit", "B": "balance not updated after bank transfer", "C": "direct debit payment not recognised", "D": "transfer fee charged"}
{"text": "I was charged a fee when making this transfer, and I don't think I should have been!", "label": "B", "A": "transfer into account", "B": "transfer fee charged", "C": "exchange rate", "D": "edit personal details"}
{"text": "I sent out money, but was charged extra for transferring. Why?", "label": "D", "A": "top up limits", "B": "exchange charge", "C": "balance not updated after bank transfer", "D": "transfer fee charged"}
{"text": "Why am I seeing a transfer fee?", "label": "B", "A": "balance not updated after bank transfer", "B": "transfer fee charged", "C": "top up by card charge", "D": "declined card payment"}
{"text": "There was an extra charge when I made a transfer.", "label": "C", "A": "wrong amount of cash received", "B": "verify my identity", "C": "transfer fee charged", "D": "reverted card payment?"}
{"text": "I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I sent over. I now have to make another transfer to make up the difference.", "label": "C", "A": "lost or stolen phone", "B": "top up failed", "C": "transfer fee charged", "D": "disposable card limits"}
{"text": "I was charge a fee for my transfer, why?", "label": "B", "A": "extra charge on statement", "B": "transfer fee charged", "C": "pending cash withdrawal", "D": "atm support"}
{"text": "Why was there a fee for my transfer?", "label": "C", "A": "top up limits", "B": "transfer into account", "C": "transfer fee charged", "D": "request refund"}
{"text": "Why was my transfer charged fees?", "label": "A", "A": "transfer fee charged", "B": "top up by bank transfer charge", "C": "card payment wrong exchange rate", "D": "reverted card payment?"}
{"text": "Is there supposed to be a fee for the transfer I made?", "label": "B", "A": "top up by cash or cheque", "B": "transfer fee charged", "C": "exchange charge", "D": "edit personal details"}
{"text": "In the past month I often used this account to manage payments for my new holiday villa. Now all of a sudden your fees have increased exorbitantly! Don't you have a rewards programme for frequent users?", "label": "C", "A": "transfer into account", "B": "exchange charge", "C": "transfer fee charged", "D": "supported cards and currencies"}
{"text": "Why was I charged a fee for a transfer?", "label": "C", "A": "getting virtual card", "B": "verify top up", "C": "transfer fee charged", "D": "request refund"}
{"text": "What extra charges are there?", "label": "C", "A": "balance not updated after cheque or cash deposit", "B": "supported cards and currencies", "C": "transfer fee charged", "D": "beneficiary not allowed"}
{"text": "I know that I am able to make transfers for free.  That was something that I valued.  After I bought something online from abroad I noticed that I got charged a fee?  What is this and can it be removed?", "label": "C", "A": "top up failed", "B": "getting virtual card", "C": "transfer fee charged", "D": "card payment wrong exchange rate"}
{"text": "I transferred money and was charged and want to know why.", "label": "B", "A": "receiving money", "B": "transfer fee charged", "C": "cash withdrawal charge", "D": "failed transfer"}
{"text": "I was charged for something I didn't expect", "label": "D", "A": "card acceptance", "B": "passcode forgotten", "C": "cash withdrawal charge", "D": "transfer fee charged"}
{"text": "I purchased some makeup through a site in China, and I was under the impression that when I make transfers there is no fee.  Why am I seeing this fee now?  I am not happy about this at all.", "label": "B", "A": "extra charge on statement", "B": "transfer fee charged", "C": "pending top up", "D": "cash withdrawal charge"}
{"text": "I got charged and extra fee when I transferred money so why was I charged?", "label": "B", "A": "verify top up", "B": "transfer fee charged", "C": "age limit", "D": "top up by cash or cheque"}
{"text": "Can you explain the transfer fee to me?", "label": "C", "A": "exchange charge", "B": "pin blocked", "C": "transfer fee charged", "D": "pending top up"}
{"text": "Will salary be received through this?", "label": "B", "A": "why verify identity", "B": "receiving money", "C": "top up by card charge", "D": "supported cards and currencies"}
{"text": "How can I get paid in a different currency?", "label": "D", "A": "pending top up", "B": "top up by bank transfer charge", "C": "visa or mastercard", "D": "receiving money"}
{"text": "Can I receive my salary in a currency other than what it is deposited in?", "label": "A", "A": "receiving money", "B": "card about to expire", "C": "terminate account", "D": "top up failed"}
{"text": "Can I get my salary through this?", "label": "C", "A": "request refund", "B": "getting spare card", "C": "receiving money", "D": "top up reverted"}
{"text": "How can someone send me money?", "label": "C", "A": "card swallowed", "B": "beneficiary not allowed", "C": "receiving money", "D": "verify my identity"}
{"text": "Is there a problem with receiving my salary in GBP?", "label": "A", "A": "receiving money", "B": "top up failed", "C": "verify my identity", "D": "wrong amount of cash received"}
{"text": "Do I need to choose GBP to get my salary deposited properly?", "label": "C", "A": "terminate account", "B": "balance not updated after bank transfer", "C": "receiving money", "D": "automatic top up"}
{"text": "I get paid in GBP. Should I configure this and if so, where?", "label": "C", "A": "country support", "B": "card payment wrong exchange rate", "C": "receiving money", "D": "card not working"}
{"text": "Is it possible for me to get money out in a different currency?", "label": "C", "A": "failed transfer", "B": "topping up by card", "C": "receiving money", "D": "declined transfer"}
{"text": "Can I use this to receive my salary?", "label": "A", "A": "receiving money", "B": "card payment wrong exchange rate", "C": "activate my card", "D": "top up by bank transfer charge"}
{"text": "My salary is received in the form of GBP. Do I need to do anything specific to configure this?", "label": "B", "A": "wrong exchange rate for cash withdrawal", "B": "receiving money", "C": "exchange charge", "D": "get disposable virtual card"}
{"text": "How do people send me money?", "label": "D", "A": "request refund", "B": "card about to expire", "C": "activate my card", "D": "receiving money"}
{"text": "Is GBP a supported currency?", "label": "C", "A": "top up by cash or cheque", "B": "card about to expire", "C": "receiving money", "D": "transfer fee charged"}
{"text": "Do I need to establish I am paid in GBP before a transfer?", "label": "C", "A": "pending card payment", "B": "top up reverted", "C": "receiving money", "D": "disposable card limits"}
{"text": "Salary in GBP has been received, does it need to be configured elsewhere?", "label": "D", "A": "declined card payment", "B": "lost or stolen card", "C": "exchange via app", "D": "receiving money"}
{"text": "How do i get my salary in the account?", "label": "B", "A": "Refund not showing up", "B": "receiving money", "C": "getting spare card", "D": "card not working"}
{"text": "What are the ways for others to transfer me money?", "label": "C", "A": "exchange charge", "B": "apple pay or google pay", "C": "receiving money", "D": "fiat currency support"}
{"text": "What different ways are there for someone to send me money?", "label": "B", "A": "card linking", "B": "receiving money", "C": "top up by bank transfer charge", "D": "exchange charge"}
{"text": "What do I need to do to transfer my paycheck to my account?", "label": "B", "A": "virtual card not working", "B": "receiving money", "C": "extra charge on statement", "D": "top up limits"}
{"text": "How can my friend send me money?", "label": "C", "A": "activate my card", "B": "card arrival", "C": "receiving money", "D": "pending card payment"}
{"text": "Can I directly transfer my salary onto here?", "label": "A", "A": "receiving money", "B": "top up by bank transfer charge", "C": "card payment wrong exchange rate", "D": "exchange charge"}
{"text": "Can this be used to receive my salary?", "label": "D", "A": "Refund not showing up", "B": "why verify identity", "C": "reverted card payment?", "D": "receiving money"}
{"text": "Is it possible to deposit money in GBP?", "label": "B", "A": "pending cash withdrawal", "B": "receiving money", "C": "card delivery estimate", "D": "verify source of funds"}
{"text": "I received my salary in GBP. How do I change this to my currency?", "label": "B", "A": "request refund", "B": "receiving money", "C": "card delivery estimate", "D": "order physical card"}
{"text": "How can my friend transfer money to me?", "label": "B", "A": "verify top up", "B": "receiving money", "C": "country support", "D": "getting virtual card"}
{"text": "Can my friends send me money?", "label": "D", "A": "declined transfer", "B": "transfer into account", "C": "exchange rate", "D": "receiving money"}
{"text": "How do I deposit my paycheck to this account?", "label": "C", "A": "atm support", "B": "getting virtual card", "C": "receiving money", "D": "direct debit payment not recognised"}
{"text": "Can I use this account to receive my salary?", "label": "A", "A": "receiving money", "B": "card delivery estimate", "C": "virtual card not working", "D": "pending transfer"}
{"text": "Can i deposit my salary to this account?", "label": "A", "A": "receiving money", "B": "request refund", "C": "top up by cash or cheque", "D": "country support"}
{"text": "How do I get my salary through this account?", "label": "D", "A": "lost or stolen phone", "B": "declined card payment", "C": "top up reverted", "D": "receiving money"}
{"text": "What if I need my salary in a different currency?", "label": "A", "A": "receiving money", "B": "card about to expire", "C": "exchange charge", "D": "balance not updated after cheque or cash deposit"}
{"text": "I receive my salary in GBP. Do I need to configure this somehwere?", "label": "A", "A": "receiving money", "B": "fiat currency support", "C": "getting virtual card", "D": "balance not updated after bank transfer"}
{"text": "Do you know if I can use this for my salary?", "label": "D", "A": "apple pay or google pay", "B": "supported cards and currencies", "C": "pending top up", "D": "receiving money"}
{"text": "How do I get my paycheck through this?", "label": "B", "A": "top up by card charge", "B": "receiving money", "C": "lost or stolen phone", "D": "automatic top up"}
{"text": "can I transfer my salary if it's in a different currency?", "label": "C", "A": "pin blocked", "B": "pending top up", "C": "receiving money", "D": "fiat currency support"}
{"text": "Can I get paid in a different currency?", "label": "C", "A": "pending top up", "B": "getting spare card", "C": "receiving money", "D": "transaction charged twice"}
{"text": "Is my salary eligible for this?", "label": "B", "A": "edit personal details", "B": "receiving money", "C": "lost or stolen card", "D": "get physical card"}
{"text": "My salary is in GBP; how can I note this in the app?", "label": "D", "A": "cancel transfer", "B": "top up by card charge", "C": "card not working", "D": "receiving money"}
{"text": "Can I get paid in another currency?", "label": "C", "A": "card not working", "B": "card about to expire", "C": "receiving money", "D": "country support"}
{"text": "Can I get my paycheck through here?", "label": "D", "A": "card arrival", "B": "lost or stolen phone", "C": "direct debit payment not recognised", "D": "receiving money"}
{"text": "dont understand why transfer failed", "label": "D", "A": "exchange rate", "B": "beneficiary not allowed", "C": "activate my card", "D": "failed transfer"}
{"text": "Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal here?", "label": "B", "A": "verify top up", "B": "failed transfer", "C": "cash withdrawal charge", "D": "country support"}
{"text": "My transfer didn't work", "label": "D", "A": "transaction charged twice", "B": "pending transfer", "C": "card payment not recognised", "D": "failed transfer"}
{"text": "Fix your system. I can't make transfers, I've tried like 5 times already.", "label": "A", "A": "failed transfer", "B": "Refund not showing up", "C": "top up by card charge", "D": "verify my identity"}
{"text": "Tell me why my transfer failed!", "label": "B", "A": "order physical card", "B": "failed transfer", "C": "card swallowed", "D": "card acceptance"}
{"text": "My transfer did not go through.", "label": "B", "A": "lost or stolen phone", "B": "failed transfer", "C": "top up by cash or cheque", "D": "Refund not showing up"}
{"text": "Why was I not able to complete a transfer?", "label": "D", "A": "topping up by card", "B": "reverted card payment?", "C": "unable to verify identity", "D": "failed transfer"}
{"text": "Can you help me figure out what's happening? I'm trying to transfer money to a friend but it keeps getting returned. I'm not sure what i'm doing wrong.", "label": "D", "A": "pending transfer", "B": "exchange via app", "C": "order physical card", "D": "failed transfer"}
{"text": "Why did my transfer not go through?", "label": "A", "A": "failed transfer", "B": "cash withdrawal charge", "C": "transfer fee charged", "D": "passcode forgotten"}
{"text": "My transfer didn't go through.", "label": "C", "A": "beneficiary not allowed", "B": "getting spare card", "C": "failed transfer", "D": "card linking"}
{"text": "I could not get my transfer to happen correctly and was wondering why?", "label": "C", "A": "pending card payment", "B": "apple pay or google pay", "C": "failed transfer", "D": "declined transfer"}
{"text": "how come my transfer didn't work", "label": "D", "A": "get disposable virtual card", "B": "lost or stolen phone", "C": "top up failed", "D": "failed transfer"}
{"text": "I transferred my funds, why did it not go through?", "label": "D", "A": "top up by card charge", "B": "card not working", "C": "get physical card", "D": "failed transfer"}
{"text": "Why has my transfer failed?", "label": "A", "A": "failed transfer", "B": "declined cash withdrawal", "C": "activate my card", "D": "why verify identity"}
{"text": "Why did my transfer fail?", "label": "C", "A": "transaction charged twice", "B": "age limit", "C": "failed transfer", "D": "get physical card"}
{"text": "Why hasn't my transfer been made?", "label": "A", "A": "failed transfer", "B": "pending card payment", "C": "activate my card", "D": "change pin"}
{"text": "My transfer will not go through.", "label": "D", "A": "transfer timing", "B": "card payment wrong exchange rate", "C": "declined cash withdrawal", "D": "failed transfer"}
{"text": "My transfer keeps failing and I just want to transfer the money can you please make it work?", "label": "D", "A": "card arrival", "B": "card about to expire", "C": "top up limits", "D": "failed transfer"}
{"text": "The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue ?", "label": "A", "A": "failed transfer", "B": "verify source of funds", "C": "card not working", "D": "compromised card"}
{"text": "Why would a transfer fail?", "label": "A", "A": "failed transfer", "B": "card not working", "C": "pending card payment", "D": "lost or stolen phone"}
{"text": "What are your policies for card transfers?", "label": "C", "A": "card arrival", "B": "order physical card", "C": "failed transfer", "D": "pending card payment"}
{"text": "Is the system down? I've been trying to do a transfer and have failed?", "label": "B", "A": "card not working", "B": "failed transfer", "C": "pending top up", "D": "cash withdrawal not recognised"}
{"text": "I tried to make a transfer but it failed", "label": "B", "A": "disposable card limits", "B": "failed transfer", "C": "card acceptance", "D": "lost or stolen phone"}
{"text": "Why couldn't I complete a transfer?", "label": "B", "A": "exchange charge", "B": "failed transfer", "C": "cash withdrawal not recognised", "D": "lost or stolen phone"}
{"text": "My transfer appeared not to work.", "label": "B", "A": "declined cash withdrawal", "B": "failed transfer", "C": "get physical card", "D": "Refund not showing up"}
{"text": "What is stopping my money from transferring?", "label": "C", "A": "unable to verify identity", "B": "top up by bank transfer charge", "C": "failed transfer", "D": "cash withdrawal not recognised"}
{"text": "Hi, I'm buying a flat and I'm trying to get my mortgage to go though. Every time I check I simply get an error message. Is there any way you can help me get this money transferred over. Thanks!", "label": "C", "A": "disposable card limits", "B": "why verify identity", "C": "failed transfer", "D": "transfer not received by recipient"}
{"text": "My attempted transfer failed.", "label": "D", "A": "transfer timing", "B": "apple pay or google pay", "C": "pin blocked", "D": "failed transfer"}
{"text": "I can not seem to make a successful transfer, can you tell me what I'm doing wrong?", "label": "B", "A": "declined card payment", "B": "failed transfer", "C": "cash withdrawal charge", "D": "Refund not showing up"}
{"text": "Please help me as i am continuously facing the issue in transferring money to my friends, as all my transactions are getting failed.", "label": "A", "A": "failed transfer", "B": "getting virtual card", "C": "change pin", "D": "top up by card charge"}
{"text": "I am trying to make a transfer and am unsuccessful, can you please tell me why?", "label": "C", "A": "unable to verify identity", "B": "request refund", "C": "failed transfer", "D": "card payment fee charged"}
{"text": "My transfer did not seem to work.", "label": "C", "A": "wrong exchange rate for cash withdrawal", "B": "passcode forgotten", "C": "failed transfer", "D": "getting spare card"}
{"text": "I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?!", "label": "D", "A": "card about to expire", "B": "unable to verify identity", "C": "balance not updated after bank transfer", "D": "failed transfer"}
{"text": "help me with my transfer", "label": "A", "A": "failed transfer", "B": "apple pay or google pay", "C": "order physical card", "D": "direct debit payment not recognised"}
{"text": "Says my transfer can't be completed?", "label": "D", "A": "visa or mastercard", "B": "wrong amount of cash received", "C": "request refund", "D": "failed transfer"}
{"text": "can you tell me why my transfer failed?", "label": "A", "A": "failed transfer", "B": "balance not updated after cheque or cash deposit", "C": "Refund not showing up", "D": "extra charge on statement"}
{"text": "Why didn't my transfer go through?", "label": "B", "A": "contactless not working", "B": "failed transfer", "C": "transfer timing", "D": "pending top up"}
{"text": "I've attempted to do a very standard transfer and have tried 5 times at this point. Can you tell me what the issue is? Is the system down?", "label": "B", "A": "fiat currency support", "B": "failed transfer", "C": "atm support", "D": "transaction charged twice"}
{"text": "Can you provide a reason as to why my transfer did not work?", "label": "C", "A": "fiat currency support", "B": "beneficiary not allowed", "C": "failed transfer", "D": "verify top up"}
{"text": "I tried to transfer money and it did not work.", "label": "A", "A": "failed transfer", "B": "verify my identity", "C": "pending cash withdrawal", "D": "fiat currency support"}
{"text": "Can I do a bank transfer to put additional money in my account because I am out of money?", "label": "D", "A": "exchange charge", "B": "virtual card not working", "C": "lost or stolen phone", "D": "transfer into account"}
{"text": "I'm out of money, can I add money with my bank?", "label": "B", "A": "pending card payment", "B": "transfer into account", "C": "lost or stolen card", "D": "compromised card"}
{"text": "How do I go forth on transferring money into my account?", "label": "A", "A": "transfer into account", "B": "declined cash withdrawal", "C": "exchange via app", "D": "cancel transfer"}
{"text": "I don't understand how to top up my account, can you please explain the process?", "label": "A", "A": "transfer into account", "B": "country support", "C": "verify my identity", "D": "getting virtual card"}
{"text": "I don't understand the money transfer process.", "label": "B", "A": "lost or stolen card", "B": "transfer into account", "C": "get physical card", "D": "compromised card"}
{"text": "I need to transfer money into my account, how do I go about doing this?", "label": "D", "A": "virtual card not working", "B": "card about to expire", "C": "balance not updated after cheque or cash deposit", "D": "transfer into account"}
{"text": "What do I need to do to transfer money into my account?", "label": "A", "A": "transfer into account", "B": "Refund not showing up", "C": "request refund", "D": "top up failed"}
{"text": "I don't know what to do. Should I transfer funds. My account is out of money.", "label": "D", "A": "card swallowed", "B": "card payment not recognised", "C": "exchange rate", "D": "transfer into account"}
{"text": "Can I add funds to the card directly from my bank account?", "label": "D", "A": "activate my card", "B": "pending top up", "C": "card linking", "D": "transfer into account"}
{"text": "How does tranferring money into my account work?", "label": "D", "A": "automatic top up", "B": "direct debit payment not recognised", "C": "top up failed", "D": "transfer into account"}
{"text": "I NEED TO KNOW HOW TO TRANSFER MONEY INTO MY BANK ACCOUNT. PLEASE HELP", "label": "A", "A": "transfer into account", "B": "top up by card charge", "C": "reverted card payment?", "D": "card arrival"}
{"text": "I would like to transfer some money from my other bank account into this one.", "label": "A", "A": "transfer into account", "B": "country support", "C": "card payment fee charged", "D": "declined transfer"}
{"text": "When I want to transfer money to my account, how can I do that?", "label": "C", "A": "top up failed", "B": "receiving money", "C": "transfer into account", "D": "change pin"}
{"text": "I need to transfer funds into my account. How can I do this?", "label": "A", "A": "transfer into account", "B": "getting spare card", "C": "request refund", "D": "transfer not received by recipient"}
{"text": "What are the steps I follow to transfer money into my account?", "label": "A", "A": "transfer into account", "B": "extra charge on statement", "C": "passcode forgotten", "D": "compromised card"}
{"text": "How can I transfer funds from my bank to my top up account?", "label": "C", "A": "transfer not received by recipient", "B": "extra charge on statement", "C": "transfer into account", "D": "balance not updated after cheque or cash deposit"}
{"text": "I want to top my account by using a bank transfer. How would that work?", "label": "D", "A": "virtual card not working", "B": "pending top up", "C": "getting virtual card", "D": "transfer into account"}
{"text": "How to I transfer my funds into my account?", "label": "C", "A": "unable to verify identity", "B": "edit personal details", "C": "transfer into account", "D": "direct debit payment not recognised"}
{"text": "How do I top up my card?", "label": "C", "A": "order physical card", "B": "beneficiary not allowed", "C": "transfer into account", "D": "edit personal details"}
{"text": "How can I transfer money from an outside bank?", "label": "B", "A": "compromised card", "B": "transfer into account", "C": "top up reverted", "D": "atm support"}
{"text": "How can I fund my top-up account using my bank account?", "label": "B", "A": "Refund not showing up", "B": "transfer into account", "C": "card payment not recognised", "D": "card delivery estimate"}
{"text": "What methods can I use to add money to my account?", "label": "B", "A": "lost or stolen phone", "B": "transfer into account", "C": "lost or stolen card", "D": "pending transfer"}
{"text": "I would like to use the bank transfer feature, but I can't find it. Can you please give me the details?", "label": "D", "A": "direct debit payment not recognised", "B": "verify source of funds", "C": "card arrival", "D": "transfer into account"}
{"text": "How can I perform a dual money transferring from one account to another?", "label": "C", "A": "supported cards and currencies", "B": "pending top up", "C": "transfer into account", "D": "getting spare card"}
{"text": "CAN YOU EXPLAIN HOW TO TRANSFER MONEY INTO MY  ACCOUNT FOR ME?", "label": "D", "A": "cash withdrawal not recognised", "B": "lost or stolen card", "C": "order physical card", "D": "transfer into account"}
{"text": "I need to bank account transfer from another account into this one, what is the easiest way that can be done, and what information do i need?", "label": "A", "A": "transfer into account", "B": "balance not updated after bank transfer", "C": "pending cash withdrawal", "D": "edit personal details"}
{"text": "How do I transfer money to my account?", "label": "B", "A": "failed transfer", "B": "transfer into account", "C": "declined card payment", "D": "unable to verify identity"}
{"text": "How do I send my account money through transfer?", "label": "A", "A": "transfer into account", "B": "Refund not showing up", "C": "failed transfer", "D": "verify my identity"}
{"text": "How do I do an international transfer?", "label": "A", "A": "transfer into account", "B": "extra charge on statement", "C": "order physical card", "D": "wrong amount of cash received"}
{"text": "Are there ways to transfer money into my account?", "label": "C", "A": "pending card payment", "B": "passcode forgotten", "C": "transfer into account", "D": "card payment fee charged"}
{"text": "I want to transfer from accounts in order to Top up. What are the steps necessary.", "label": "B", "A": "supported cards and currencies", "B": "transfer into account", "C": "card about to expire", "D": "topping up by card"}
{"text": "How does a transfer work?", "label": "C", "A": "lost or stolen phone", "B": "atm support", "C": "transfer into account", "D": "age limit"}
{"text": "I would like use the bank transfer, but I don't understand the process, can you please explain, topping up?", "label": "D", "A": "contactless not working", "B": "top up limits", "C": "fiat currency support", "D": "transfer into account"}
{"text": "I want to use bank transfer for topping up my account. How is it handled?", "label": "B", "A": "card delivery estimate", "B": "transfer into account", "C": "getting spare card", "D": "transfer timing"}
{"text": "I checked my account today and it said I was out of money. How do I transfer money into my account?", "label": "B", "A": "balance not updated after bank transfer", "B": "transfer into account", "C": "exchange via app", "D": "card linking"}
{"text": "How can I transfer money to my account?", "label": "C", "A": "card not working", "B": "order physical card", "C": "transfer into account", "D": "card swallowed"}
{"text": "I would like to transfer funds from one account to another.", "label": "A", "A": "transfer into account", "B": "top up by cash or cheque", "C": "verify my identity", "D": "why verify identity"}
{"text": "I'm trying to transfer money into my account.", "label": "D", "A": "declined cash withdrawal", "B": "top up by cash or cheque", "C": "pin blocked", "D": "transfer into account"}
{"text": "I would like to transfer money from my other bank account into this one.", "label": "D", "A": "exchange via app", "B": "exchange charge", "C": "transfer timing", "D": "transfer into account"}
{"text": "Can I use a bank transfer to refill my account?", "label": "B", "A": "age limit", "B": "transfer into account", "C": "pin blocked", "D": "wrong amount of cash received"}
{"text": "What all is needed to verify the top-up card?", "label": "D", "A": "receiving money", "B": "order physical card", "C": "wrong exchange rate for cash withdrawal", "D": "verify top up"}
{"text": "It wants me to verify the top up. Why?", "label": "C", "A": "balance not updated after bank transfer", "B": "card payment wrong exchange rate", "C": "verify top up", "D": "disposable card limits"}
{"text": "Where can I find the top-up verification code?", "label": "D", "A": "cash withdrawal charge", "B": "direct debit payment not recognised", "C": "request refund", "D": "verify top up"}
{"text": "Why do I have to verify the top-up that I started?", "label": "C", "A": "pending cash withdrawal", "B": "cash withdrawal not recognised", "C": "verify top up", "D": "card payment fee charged"}
{"text": "Can you give me information about verification code?", "label": "D", "A": "supported cards and currencies", "B": "declined transfer", "C": "getting virtual card", "D": "verify top up"}
{"text": "What are the benefits to verifying the top-up?", "label": "C", "A": "Refund not showing up", "B": "top up limits", "C": "verify top up", "D": "direct debit payment not recognised"}
{"text": "how come the verification with the top up", "label": "C", "A": "pending transfer", "B": "card swallowed", "C": "verify top up", "D": "wrong amount of cash received"}
{"text": "Can I verify a top up?", "label": "D", "A": "verify my identity", "B": "automatic top up", "C": "direct debit payment not recognised", "D": "verify top up"}
{"text": "reason i need to verify top up", "label": "C", "A": "get disposable virtual card", "B": "age limit", "C": "verify top up", "D": "pending transfer"}
{"text": "Why do you need code verification for my top up?", "label": "B", "A": "pending card payment", "B": "verify top up", "C": "lost or stolen card", "D": "wrong exchange rate for cash withdrawal"}
{"text": "Where can I find the verification code on a top-up card?", "label": "D", "A": "apple pay or google pay", "B": "visa or mastercard", "C": "wrong exchange rate for cash withdrawal", "D": "verify top up"}
{"text": "How do I get my top-up verification code?", "label": "C", "A": "passcode forgotten", "B": "exchange charge", "C": "verify top up", "D": "why verify identity"}
{"text": "Is it possible to verify a top up?", "label": "C", "A": "compromised card", "B": "country support", "C": "verify top up", "D": "top up by cash or cheque"}
{"text": "Is it normal to have to verify my top-up or is something wrong?", "label": "A", "A": "verify top up", "B": "get disposable virtual card", "C": "verify source of funds", "D": "transfer timing"}
{"text": "Why does the top-up need verification?", "label": "A", "A": "verify top up", "B": "declined card payment", "C": "get disposable virtual card", "D": "automatic top up"}
{"text": "Why does top-up need verifying?", "label": "B", "A": "age limit", "B": "verify top up", "C": "card arrival", "D": "card delivery estimate"}
{"text": "Is it necessary to verify my top up?", "label": "C", "A": "order physical card", "B": "change pin", "C": "verify top up", "D": "transfer fee charged"}
{"text": "Why am i to verify the top-ups?", "label": "A", "A": "verify top up", "B": "top up by bank transfer charge", "C": "Refund not showing up", "D": "exchange via app"}
{"text": "Where's the verification code for the top-up card?", "label": "B", "A": "declined transfer", "B": "verify top up", "C": "terminate account", "D": "card payment fee charged"}
{"text": "How do I find the verification code for my top-up card?", "label": "D", "A": "top up limits", "B": "card delivery estimate", "C": "Refund not showing up", "D": "verify top up"}
{"text": "Why is it important to verify a top-up card?", "label": "B", "A": "atm support", "B": "verify top up", "C": "lost or stolen card", "D": "balance not updated after bank transfer"}
{"text": "Why do I have to verify the top-up?", "label": "C", "A": "top up failed", "B": "transaction charged twice", "C": "verify top up", "D": "declined transfer"}
{"text": "What is the verification code on a top-up?", "label": "B", "A": "order physical card", "B": "verify top up", "C": "get disposable virtual card", "D": "pending top up"}
{"text": "I can't find the top-up verification code.", "label": "D", "A": "wrong exchange rate for cash withdrawal", "B": "disposable card limits", "C": "card about to expire", "D": "verify top up"}
{"text": "How do I go forth verifying my top-up card?", "label": "C", "A": "declined transfer", "B": "visa or mastercard", "C": "verify top up", "D": "card payment fee charged"}
{"text": "Where do I find the top-up verification code?", "label": "D", "A": "extra charge on statement", "B": "atm support", "C": "activate my card", "D": "verify top up"}
{"text": "How is the top-up card verified?", "label": "C", "A": "transfer not received by recipient", "B": "card delivery estimate", "C": "verify top up", "D": "declined cash withdrawal"}
{"text": "Is there a verification code for the top-up card?", "label": "D", "A": "declined transfer", "B": "getting spare card", "C": "atm support", "D": "verify top up"}
{"text": "What is the importance of verifying the top-up?", "label": "A", "A": "verify top up", "B": "extra charge on statement", "C": "Refund not showing up", "D": "edit personal details"}
{"text": "help me find the top-up card's verification code?", "label": "A", "A": "verify top up", "B": "contactless not working", "C": "card linking", "D": "cash withdrawal not recognised"}
{"text": "I don't understand why it says I have to verify the top-up.", "label": "A", "A": "verify top up", "B": "disposable card limits", "C": "contactless not working", "D": "card about to expire"}
{"text": "Can I verify a top-up and what card is used?", "label": "C", "A": "atm support", "B": "why verify identity", "C": "verify top up", "D": "card payment fee charged"}
{"text": "Where do I go to get the code to verify the top up card?", "label": "B", "A": "card about to expire", "B": "verify top up", "C": "verify source of funds", "D": "lost or stolen phone"}
{"text": "The top-up verification code is missing", "label": "C", "A": "declined card payment", "B": "verify my identity", "C": "verify top up", "D": "transfer not received by recipient"}
{"text": "How do I verify a top-up?", "label": "D", "A": "contactless not working", "B": "declined transfer", "C": "pending cash withdrawal", "D": "verify top up"}
{"text": "I cannot locate the verification code for my top-up card. Please help me.", "label": "C", "A": "contactless not working", "B": "balance not updated after bank transfer", "C": "verify top up", "D": "Refund not showing up"}
{"text": "How can I find the top-up verification code?", "label": "D", "A": "request refund", "B": "failed transfer", "C": "order physical card", "D": "verify top up"}
{"text": "I need help finding the verification code for my top-up card.", "label": "B", "A": "exchange charge", "B": "verify top up", "C": "top up failed", "D": "order physical card"}
{"text": "Is there a verification code for top-ups?", "label": "C", "A": "edit personal details", "B": "apple pay or google pay", "C": "verify top up", "D": "transfer fee charged"}
{"text": "What is the necessity of verifying the top up?", "label": "C", "A": "declined card payment", "B": "transfer fee charged", "C": "verify top up", "D": "exchange charge"}
{"text": "Would it be possible to get another card?", "label": "A", "A": "getting spare card", "B": "top up limits", "C": "topping up by card", "D": "exchange via app"}
{"text": "How many cards can I have for one account?", "label": "A", "A": "getting spare card", "B": "wrong exchange rate for cash withdrawal", "C": "getting virtual card", "D": "lost or stolen phone"}
{"text": "I want to order another crad", "label": "D", "A": "receiving money", "B": "transfer timing", "C": "supported cards and currencies", "D": "getting spare card"}
{"text": "How can I get additional cards?", "label": "A", "A": "getting spare card", "B": "exchange via app", "C": "declined card payment", "D": "top up by bank transfer charge"}
{"text": "Is there a fee for extra cards?", "label": "D", "A": "reverted card payment?", "B": "card payment fee charged", "C": "why verify identity", "D": "getting spare card"}
{"text": "I need some spare physical cards.", "label": "B", "A": "receiving money", "B": "getting spare card", "C": "terminate account", "D": "top up by bank transfer charge"}
{"text": "I would like to receive a few more physical cards.", "label": "A", "A": "getting spare card", "B": "cancel transfer", "C": "apple pay or google pay", "D": "pending transfer"}
{"text": "Can I have a card after my first one?", "label": "A", "A": "getting spare card", "B": "lost or stolen phone", "C": "topping up by card", "D": "edit personal details"}
{"text": "How would I go about getting a second card?", "label": "B", "A": "wrong amount of cash received", "B": "getting spare card", "C": "declined card payment", "D": "transfer not received by recipient"}
{"text": "I'd like to have another card", "label": "A", "A": "getting spare card", "B": "top up by cash or cheque", "C": "change pin", "D": "get physical card"}
{"text": "If I need more cards, are there any fees?", "label": "B", "A": "getting virtual card", "B": "getting spare card", "C": "cash withdrawal not recognised", "D": "card swallowed"}
{"text": "Do you offer multiple cards for the same account?", "label": "C", "A": "declined card payment", "B": "automatic top up", "C": "getting spare card", "D": "visa or mastercard"}
{"text": "Can I get a spare card for someone else to use?", "label": "D", "A": "transfer fee charged", "B": "cash withdrawal not recognised", "C": "top up reverted", "D": "getting spare card"}
{"text": "I need to get some more physical cards.", "label": "C", "A": "why verify identity", "B": "transfer timing", "C": "getting spare card", "D": "exchange charge"}
{"text": "Would I be able to get another card for my account, so I could give one to my daughter?", "label": "D", "A": "card arrival", "B": "contactless not working", "C": "balance not updated after cheque or cash deposit", "D": "getting spare card"}
{"text": "What is the procedure for getting another card?", "label": "D", "A": "contactless not working", "B": "verify my identity", "C": "supported cards and currencies", "D": "getting spare card"}
{"text": "Can I have a second card?", "label": "A", "A": "getting spare card", "B": "transfer into account", "C": "automatic top up", "D": "cash withdrawal charge"}
{"text": "My daughter would like a card as well, how can we make this happen?", "label": "B", "A": "balance not updated after bank transfer", "B": "getting spare card", "C": "exchange via app", "D": "top up by bank transfer charge"}
{"text": "Can I give a second card to my daughter?", "label": "B", "A": "get disposable virtual card", "B": "getting spare card", "C": "pending transfer", "D": "wrong amount of cash received"}
{"text": "May I have another card?", "label": "B", "A": "cash withdrawal not recognised", "B": "getting spare card", "C": "automatic top up", "D": "reverted card payment?"}
{"text": "Is there a fee for sending out more than one card?", "label": "D", "A": "cash withdrawal charge", "B": "balance not updated after bank transfer", "C": "visa or mastercard", "D": "getting spare card"}
{"text": "Can I order extra cards?", "label": "D", "A": "cash withdrawal not recognised", "B": "card not working", "C": "exchange rate", "D": "getting spare card"}
{"text": "Where can I get a second card?", "label": "C", "A": "balance not updated after bank transfer", "B": "pending transfer", "C": "getting spare card", "D": "change pin"}
{"text": "I was looking to buy another card today.", "label": "A", "A": "getting spare card", "B": "transfer into account", "C": "card about to expire", "D": "topping up by card"}
{"text": "I need a few more physical cards.", "label": "B", "A": "verify my identity", "B": "getting spare card", "C": "apple pay or google pay", "D": "receiving money"}
{"text": "Can i have a second physical card for this account?", "label": "D", "A": "balance not updated after cheque or cash deposit", "B": "extra charge on statement", "C": "pending card payment", "D": "getting spare card"}
{"text": "Can I purchase extra non-virtual cards?", "label": "B", "A": "lost or stolen card", "B": "getting spare card", "C": "edit personal details", "D": "top up limits"}
{"text": "Am I allowed to give my daughter one of my cards to use?", "label": "D", "A": "card delivery estimate", "B": "get physical card", "C": "verify source of funds", "D": "getting spare card"}
{"text": "May I have a second card?", "label": "D", "A": "card about to expire", "B": "age limit", "C": "pending cash withdrawal", "D": "getting spare card"}
{"text": "Can i have a card to my daughter?", "label": "B", "A": "receiving money", "B": "getting spare card", "C": "card delivery estimate", "D": "passcode forgotten"}
{"text": "Are there restrictions for ordering extra cards?", "label": "A", "A": "getting spare card", "B": "cash withdrawal charge", "C": "transfer timing", "D": "card about to expire"}
{"text": "How can I get a second card for my daughter?", "label": "D", "A": "beneficiary not allowed", "B": "cash withdrawal charge", "C": "getting virtual card", "D": "getting spare card"}
{"text": "Where do I request another card?", "label": "C", "A": "balance not updated after bank transfer", "B": "cancel transfer", "C": "getting spare card", "D": "transaction charged twice"}
{"text": "Am I able to get a second card?", "label": "B", "A": "atm support", "B": "getting spare card", "C": "card swallowed", "D": "top up failed"}
{"text": "If you send me more cards, are there any charges?", "label": "B", "A": "transaction charged twice", "B": "getting spare card", "C": "card arrival", "D": "supported cards and currencies"}
{"text": "When trying to get more than one card is there a extra amount that needs to be paid?", "label": "A", "A": "getting spare card", "B": "exchange rate", "C": "age limit", "D": "card payment wrong exchange rate"}
{"text": "Is it possible to give a second card for this account to my daughter?", "label": "A", "A": "getting spare card", "B": "card payment wrong exchange rate", "C": "cash withdrawal charge", "D": "declined cash withdrawal"}
{"text": "My daughter needs a card. Can I give her one of mine that's linked to my account?", "label": "B", "A": "receiving money", "B": "getting spare card", "C": "supported cards and currencies", "D": "transfer timing"}
{"text": "My child needs a card, how can I add them to the account I currently have?", "label": "B", "A": "getting virtual card", "B": "getting spare card", "C": "cash withdrawal charge", "D": "transfer timing"}
{"text": "my daughter needs a card, how do i add her?", "label": "A", "A": "getting spare card", "B": "verify source of funds", "C": "get physical card", "D": "top up by bank transfer charge"}
{"text": "Can I top up by cheque?", "label": "D", "A": "get physical card", "B": "pending transfer", "C": "cancel transfer", "D": "top up by cash or cheque"}
{"text": "How do I top-up using cash?", "label": "B", "A": "unable to verify identity", "B": "top up by cash or cheque", "C": "edit personal details", "D": "activate my card"}
{"text": "Can I top up with a cheque?", "label": "C", "A": "top up failed", "B": "card linking", "C": "top up by cash or cheque", "D": "atm support"}
{"text": "Is it possible to top up with cash? If so how do I do it?", "label": "A", "A": "top up by cash or cheque", "B": "card not working", "C": "top up failed", "D": "getting virtual card"}
{"text": "Can you help me find top up by cash deposit?", "label": "B", "A": "card not working", "B": "top up by cash or cheque", "C": "declined card payment", "D": "transfer into account"}
{"text": "Is there an option to top up a with cheque?", "label": "D", "A": "age limit", "B": "virtual card not working", "C": "transaction charged twice", "D": "top up by cash or cheque"}
{"text": "Need to deposit a cheque into my account", "label": "D", "A": "fiat currency support", "B": "compromised card", "C": "transfer not received by recipient", "D": "top up by cash or cheque"}
{"text": "I'm looking for the cash deposit top up option but can't find it. Can you help me?", "label": "C", "A": "top up limits", "B": "why verify identity", "C": "top up by cash or cheque", "D": "top up by card charge"}
{"text": "How do I top up my account with a cash payment?", "label": "C", "A": "lost or stolen card", "B": "verify my identity", "C": "top up by cash or cheque", "D": "beneficiary not allowed"}
{"text": "I'd like to use cash to top up. How do I find that option?", "label": "A", "A": "top up by cash or cheque", "B": "change pin", "C": "card not working", "D": "fiat currency support"}
{"text": "Where do I locate topping up with cash.", "label": "B", "A": "verify source of funds", "B": "top up by cash or cheque", "C": "get physical card", "D": "supported cards and currencies"}
{"text": "How do I pay by check?", "label": "B", "A": "wrong amount of cash received", "B": "top up by cash or cheque", "C": "visa or mastercard", "D": "transfer not received by recipient"}
{"text": "Can I add to my account balance with a cheque?", "label": "B", "A": "passcode forgotten", "B": "top up by cash or cheque", "C": "cash withdrawal charge", "D": "declined card payment"}
{"text": "What type of deposits do you accept into my account?", "label": "A", "A": "top up by cash or cheque", "B": "transfer fee charged", "C": "verify top up", "D": "top up reverted"}
{"text": "Can I top up using a cheque?", "label": "A", "A": "top up by cash or cheque", "B": "balance not updated after cheque or cash deposit", "C": "disposable card limits", "D": "apple pay or google pay"}
{"text": "Can you top-up a card with a cheque?", "label": "C", "A": "extra charge on statement", "B": "automatic top up", "C": "top up by cash or cheque", "D": "supported cards and currencies"}
{"text": "I need to top up cash, How do I do it?", "label": "B", "A": "beneficiary not allowed", "B": "top up by cash or cheque", "C": "declined card payment", "D": "country support"}
{"text": "I'm looking for the option to top up by cheque.", "label": "D", "A": "visa or mastercard", "B": "why verify identity", "C": "getting virtual card", "D": "top up by cash or cheque"}
{"text": "What locations can I top up with cash?", "label": "D", "A": "getting virtual card", "B": "direct debit payment not recognised", "C": "exchange charge", "D": "top up by cash or cheque"}
{"text": "I want to top up using cash, where can I do that?", "label": "C", "A": "cash withdrawal charge", "B": "disposable card limits", "C": "top up by cash or cheque", "D": "change pin"}
{"text": "is there a way to do top up with cash deposit", "label": "C", "A": "exchange via app", "B": "topping up by card", "C": "top up by cash or cheque", "D": "supported cards and currencies"}
{"text": "Where are the options to top up with a cheque on my account?", "label": "A", "A": "top up by cash or cheque", "B": "top up limits", "C": "visa or mastercard", "D": "supported cards and currencies"}
{"text": "Can I use cash to top up my account?", "label": "D", "A": "get physical card", "B": "cancel transfer", "C": "card payment not recognised", "D": "top up by cash or cheque"}
{"text": "How can I top up with cash?", "label": "A", "A": "top up by cash or cheque", "B": "direct debit payment not recognised", "C": "top up limits", "D": "visa or mastercard"}
{"text": "Will you accept a cheque to top up my account?", "label": "C", "A": "wrong amount of cash received", "B": "card payment not recognised", "C": "top up by cash or cheque", "D": "getting spare card"}
{"text": "How can I top up with this cheque I got?", "label": "D", "A": "terminate account", "B": "request refund", "C": "exchange charge", "D": "top up by cash or cheque"}
{"text": "What methods can I use to top up my account?", "label": "B", "A": "verify source of funds", "B": "top up by cash or cheque", "C": "cash withdrawal charge", "D": "transfer timing"}
{"text": "Is cash good to top up with?", "label": "D", "A": "cash withdrawal not recognised", "B": "reverted card payment?", "C": "age limit", "D": "top up by cash or cheque"}
{"text": "how come i can't find anywhere to load using cash", "label": "C", "A": "verify source of funds", "B": "top up limits", "C": "top up by cash or cheque", "D": "card swallowed"}
{"text": "What can I pay with? Does cash work?", "label": "A", "A": "top up by cash or cheque", "B": "failed transfer", "C": "order physical card", "D": "declined transfer"}
{"text": "How do I deposit cash into my account?", "label": "B", "A": "disposable card limits", "B": "top up by cash or cheque", "C": "activate my card", "D": "lost or stolen card"}
{"text": "Why can't I top up with a cheque?", "label": "C", "A": "contactless not working", "B": "receiving money", "C": "top up by cash or cheque", "D": "failed transfer"}
{"text": "Can I send a cheque to do my top ups?", "label": "D", "A": "activate my card", "B": "country support", "C": "top up limits", "D": "top up by cash or cheque"}
{"text": "Can I top up my account with a cheque?", "label": "B", "A": "card payment fee charged", "B": "top up by cash or cheque", "C": "reverted card payment?", "D": "card linking"}
{"text": "I want to do a cash top-up", "label": "D", "A": "passcode forgotten", "B": "card arrival", "C": "exchange via app", "D": "top up by cash or cheque"}
{"text": "I have a cheque here, can I use it to top off my account?", "label": "C", "A": "exchange via app", "B": "top up reverted", "C": "top up by cash or cheque", "D": "lost or stolen card"}
{"text": "I want to top-up using cash", "label": "D", "A": "visa or mastercard", "B": "cash withdrawal charge", "C": "transfer into account", "D": "top up by cash or cheque"}
{"text": "How can I top-up my card?", "label": "D", "A": "fiat currency support", "B": "card not working", "C": "top up by bank transfer charge", "D": "top up by cash or cheque"}
{"text": "Can I submit a check or cash payment?", "label": "A", "A": "top up by cash or cheque", "B": "contactless not working", "C": "pending transfer", "D": "transfer into account"}
{"text": "Do you accept checks?", "label": "D", "A": "edit personal details", "B": "supported cards and currencies", "C": "cash withdrawal charge", "D": "top up by cash or cheque"}
{"text": "How do I receive my physical card", "label": "C", "A": "disposable card limits", "B": "contactless not working", "C": "order physical card", "D": "card linking"}
{"text": "I want a card. What is the procedure?", "label": "B", "A": "transfer timing", "B": "order physical card", "C": "exchange via app", "D": "disposable card limits"}
{"text": "What do you charge for physical cards?", "label": "A", "A": "order physical card", "B": "verify my identity", "C": "compromised card", "D": "wrong exchange rate for cash withdrawal"}
{"text": "Where can I get my card at?", "label": "A", "A": "order physical card", "B": "visa or mastercard", "C": "pending top up", "D": "extra charge on statement"}
{"text": "price of physical card", "label": "C", "A": "transfer into account", "B": "supported cards and currencies", "C": "order physical card", "D": "transfer timing"}
{"text": "Please, how do I order a card?", "label": "A", "A": "order physical card", "B": "card payment fee charged", "C": "failed transfer", "D": "direct debit payment not recognised"}
{"text": "Send me a physical card", "label": "C", "A": "card not working", "B": "request refund", "C": "order physical card", "D": "getting spare card"}
{"text": "I want to order a card. Where do you deliver to?", "label": "D", "A": "top up reverted", "B": "card about to expire", "C": "getting spare card", "D": "order physical card"}
{"text": "Can I request a physical card?", "label": "A", "A": "order physical card", "B": "get disposable virtual card", "C": "wrong exchange rate for cash withdrawal", "D": "pending cash withdrawal"}
{"text": "Is there a charge for physical cards", "label": "C", "A": "card not working", "B": "exchange rate", "C": "order physical card", "D": "unable to verify identity"}
{"text": "Do you charge for physical cards", "label": "B", "A": "lost or stolen card", "B": "order physical card", "C": "virtual card not working", "D": "country support"}
{"text": "Do you ship cards to where I live?", "label": "A", "A": "order physical card", "B": "country support", "C": "failed transfer", "D": "age limit"}
{"text": "For physical cards, do you charge?", "label": "C", "A": "pin blocked", "B": "balance not updated after bank transfer", "C": "order physical card", "D": "cash withdrawal not recognised"}
{"text": "I need to get an actual card so that I can use it for in person transactions. How would I do this?", "label": "B", "A": "atm support", "B": "order physical card", "C": "verify my identity", "D": "extra charge on statement"}
{"text": "Will I get a real card?", "label": "D", "A": "disposable card limits", "B": "pending top up", "C": "virtual card not working", "D": "order physical card"}
{"text": "Where can you deliver cards?", "label": "A", "A": "order physical card", "B": "country support", "C": "virtual card not working", "D": "top up by cash or cheque"}
{"text": "Where are cards delivered to?", "label": "C", "A": "pending top up", "B": "pending cash withdrawal", "C": "order physical card", "D": "card payment fee charged"}
{"text": "Please tell me how to get a physical card.", "label": "A", "A": "order physical card", "B": "request refund", "C": "apple pay or google pay", "D": "cash withdrawal charge"}
{"text": "What is the charge for a physical card?", "label": "A", "A": "order physical card", "B": "exchange via app", "C": "top up by cash or cheque", "D": "compromised card"}
{"text": "Is a non-electronic card available as well", "label": "D", "A": "direct debit payment not recognised", "B": "contactless not working", "C": "exchange via app", "D": "order physical card"}
{"text": "How much does it cost in fees to use your card?", "label": "A", "A": "order physical card", "B": "visa or mastercard", "C": "top up reverted", "D": "apple pay or google pay"}
{"text": "How can I get a physical card", "label": "D", "A": "cash withdrawal not recognised", "B": "card payment not recognised", "C": "transfer into account", "D": "order physical card"}
{"text": "Can I get a physical card through this app?", "label": "B", "A": "top up by cash or cheque", "B": "order physical card", "C": "pending cash withdrawal", "D": "apple pay or google pay"}
{"text": "can I have a non virtual card?", "label": "B", "A": "lost or stolen card", "B": "order physical card", "C": "lost or stolen phone", "D": "Refund not showing up"}
{"text": "How do I get a physical card?", "label": "B", "A": "top up by cash or cheque", "B": "order physical card", "C": "visa or mastercard", "D": "card delivery estimate"}
{"text": "What are the fees to get a physical card?", "label": "B", "A": "card linking", "B": "order physical card", "C": "compromised card", "D": "balance not updated after bank transfer"}
{"text": "Where can my card be delivered?", "label": "C", "A": "Refund not showing up", "B": "card payment not recognised", "C": "order physical card", "D": "transfer timing"}
{"text": "What will I be charged for a physical card?", "label": "D", "A": "declined transfer", "B": "declined card payment", "C": "wrong exchange rate for cash withdrawal", "D": "order physical card"}
{"text": "Where do I order my card?", "label": "D", "A": "card linking", "B": "pending top up", "C": "exchange rate", "D": "order physical card"}
{"text": "What locations can a card be delivered to?", "label": "A", "A": "order physical card", "B": "why verify identity", "C": "visa or mastercard", "D": "top up limits"}
{"text": "Where can I receive my card?", "label": "B", "A": "pending card payment", "B": "order physical card", "C": "disposable card limits", "D": "card swallowed"}
{"text": "Where do you deliver cards by mail?", "label": "A", "A": "order physical card", "B": "direct debit payment not recognised", "C": "pending cash withdrawal", "D": "get disposable virtual card"}
{"text": "How can I get a real-life card of my own?", "label": "B", "A": "Refund not showing up", "B": "order physical card", "C": "card linking", "D": "failed transfer"}
{"text": "Where will I find my card?", "label": "D", "A": "age limit", "B": "Refund not showing up", "C": "top up by cash or cheque", "D": "order physical card"}
{"text": "If I want a physical card, do I have to pay anything?", "label": "A", "A": "order physical card", "B": "verify top up", "C": "apple pay or google pay", "D": "transfer into account"}
{"text": "Where can cards be delivered?", "label": "A", "A": "order physical card", "B": "unable to verify identity", "C": "card payment not recognised", "D": "card payment wrong exchange rate"}
{"text": "I need a physical card.", "label": "B", "A": "unable to verify identity", "B": "order physical card", "C": "age limit", "D": "compromised card"}
{"text": "What are the fees for a physical card?", "label": "A", "A": "order physical card", "B": "card about to expire", "C": "wrong exchange rate for cash withdrawal", "D": "transfer into account"}
{"text": "How do I get an actual card?", "label": "B", "A": "card arrival", "B": "order physical card", "C": "exchange rate", "D": "failed transfer"}
{"text": "Can I get a real card?", "label": "A", "A": "order physical card", "B": "card swallowed", "C": "pending cash withdrawal", "D": "Refund not showing up"}
{"text": "Why is my disposable virtual card being denied?", "label": "B", "A": "transfer timing", "B": "virtual card not working", "C": "pending transfer", "D": "age limit"}
{"text": "My disposable virtual card doesn't seem to work", "label": "A", "A": "virtual card not working", "B": "reverted card payment?", "C": "top up by card charge", "D": "verify top up"}
{"text": "My disposable virtual card is broken.", "label": "D", "A": "get physical card", "B": "automatic top up", "C": "card payment fee charged", "D": "virtual card not working"}
{"text": "My non-physical card will not work", "label": "B", "A": "top up reverted", "B": "virtual card not working", "C": "change pin", "D": "transfer fee charged"}
{"text": "Why did the disposable virtual card which I used to pay a gym subscription get denied?", "label": "A", "A": "virtual card not working", "B": "pin blocked", "C": "get physical card", "D": "top up by cash or cheque"}
{"text": "Why is my virtual card is being declined?", "label": "B", "A": "reverted card payment?", "B": "virtual card not working", "C": "card about to expire", "D": "pending cash withdrawal"}
{"text": "Are there restrictions for my disposable card since it does not seem to be working?", "label": "B", "A": "getting spare card", "B": "virtual card not working", "C": "activate my card", "D": "verify top up"}
{"text": "I cannot get my virtual card to work.", "label": "B", "A": "card arrival", "B": "virtual card not working", "C": "wrong amount of cash received", "D": "card linking"}
{"text": "I was at the store earlier and my virtual card didn't work. What's the solution for this problem?", "label": "D", "A": "wrong amount of cash received", "B": "get disposable virtual card", "C": "receiving money", "D": "virtual card not working"}
{"text": "My disposable virtual card will not work", "label": "B", "A": "activate my card", "B": "virtual card not working", "C": "exchange via app", "D": "pending top up"}
{"text": "I cannot use my disposable virtual card.", "label": "B", "A": "apple pay or google pay", "B": "virtual card not working", "C": "visa or mastercard", "D": "pending cash withdrawal"}
{"text": "Can I make multiple online transactions with my virtual card?", "label": "D", "A": "get disposable virtual card", "B": "top up failed", "C": "get physical card", "D": "virtual card not working"}
{"text": "Why was my virtual card declined when attempting to setup automatic billing?", "label": "D", "A": "card acceptance", "B": "transfer timing", "C": "top up reverted", "D": "virtual card not working"}
{"text": "Why doesn't my disposable virtual card work?", "label": "D", "A": "card not working", "B": "cash withdrawal not recognised", "C": "Refund not showing up", "D": "virtual card not working"}
{"text": "Why can't I use my virtual card for subscription services?", "label": "C", "A": "request refund", "B": "card not working", "C": "virtual card not working", "D": "exchange rate"}
{"text": "Why isn't my virtual card working?", "label": "C", "A": "beneficiary not allowed", "B": "fiat currency support", "C": "virtual card not working", "D": "card acceptance"}
{"text": "I cannot make transactions with my virtual card.", "label": "B", "A": "transfer not received by recipient", "B": "virtual card not working", "C": "apple pay or google pay", "D": "top up reverted"}
{"text": "For some reason, the virtual card won't work for me.", "label": "C", "A": "card arrival", "B": "transfer into account", "C": "virtual card not working", "D": "cancel transfer"}
{"text": "My disposable virtual card has been rejected by the merchant earlier today. What should I do?", "label": "C", "A": "top up limits", "B": "top up by card charge", "C": "virtual card not working", "D": "exchange charge"}
{"text": "How can I fix a problem where my virtual card is rejected?", "label": "B", "A": "Refund not showing up", "B": "virtual card not working", "C": "failed transfer", "D": "card payment not recognised"}
{"text": "My virtual card isn't working. What do I do?", "label": "D", "A": "verify top up", "B": "pin blocked", "C": "Refund not showing up", "D": "virtual card not working"}
{"text": "What do I do if my virtual card won't work.", "label": "A", "A": "virtual card not working", "B": "contactless not working", "C": "Refund not showing up", "D": "getting spare card"}
{"text": "Is there a trick to get the disposable virtual card to work?", "label": "D", "A": "transaction charged twice", "B": "card arrival", "C": "change pin", "D": "virtual card not working"}
{"text": "Why can't I get my virtual card to work?", "label": "A", "A": "virtual card not working", "B": "card acceptance", "C": "cash withdrawal charge", "D": "top up by cash or cheque"}
{"text": "My card is just not working at this time.", "label": "A", "A": "virtual card not working", "B": "failed transfer", "C": "top up by card charge", "D": "age limit"}
{"text": "My disposable card seems not to be working am I doing something wrong?", "label": "B", "A": "balance not updated after bank transfer", "B": "virtual card not working", "C": "card delivery estimate", "D": "pending cash withdrawal"}
{"text": "My payments from my virtual card keep getting rejected.", "label": "D", "A": "top up by card charge", "B": "beneficiary not allowed", "C": "visa or mastercard", "D": "virtual card not working"}
{"text": "My disposable virtual card is not working when I try to use it at a point of sale transaction. What do I do now?", "label": "B", "A": "request refund", "B": "virtual card not working", "C": "verify my identity", "D": "card delivery estimate"}
{"text": "My transaction was just declined when I was using my disposable virtual card. What can I do?", "label": "D", "A": "verify source of funds", "B": "transfer fee charged", "C": "top up limits", "D": "virtual card not working"}
{"text": "My disposable virtual card is not working", "label": "C", "A": "card linking", "B": "terminate account", "C": "virtual card not working", "D": "verify my identity"}
{"text": "How do I get my disposable virtual card to work?", "label": "A", "A": "virtual card not working", "B": "get physical card", "C": "declined cash withdrawal", "D": "contactless not working"}
{"text": "How come my disposable virtual card used to pay for a gym subscription got rejected?", "label": "C", "A": "country support", "B": "change pin", "C": "virtual card not working", "D": "card linking"}
{"text": "Payments from my disposable virtual card don't work", "label": "A", "A": "virtual card not working", "B": "get disposable virtual card", "C": "passcode forgotten", "D": "exchange via app"}
{"text": "My disposable virtual card was rejected by the merchant, please help?", "label": "B", "A": "card about to expire", "B": "virtual card not working", "C": "transfer fee charged", "D": "verify source of funds"}
{"text": "My virtual card won't work.", "label": "A", "A": "virtual card not working", "B": "balance not updated after cheque or cash deposit", "C": "beneficiary not allowed", "D": "exchange via app"}
{"text": "Tell me why my virtual disposable card won't work.", "label": "C", "A": "pending card payment", "B": "card acceptance", "C": "virtual card not working", "D": "card payment wrong exchange rate"}
{"text": "I need help getting the virtual card to work.", "label": "D", "A": "extra charge on statement", "B": "activate my card", "C": "balance not updated after cheque or cash deposit", "D": "virtual card not working"}
{"text": "I was trying to use my virtual card at a merchant and it was rejected. How can I fix this?", "label": "D", "A": "top up by bank transfer charge", "B": "edit personal details", "C": "pin blocked", "D": "virtual card not working"}
{"text": "How do I make my virtual card work?", "label": "B", "A": "get disposable virtual card", "B": "virtual card not working", "C": "top up by cash or cheque", "D": "contactless not working"}
{"text": "virtual card is not working for me", "label": "C", "A": "wrong exchange rate for cash withdrawal", "B": "verify my identity", "C": "virtual card not working", "D": "card arrival"}
{"text": "I did not get the right amount of money when I used a different country's currency.", "label": "B", "A": "lost or stolen card", "B": "wrong exchange rate for cash withdrawal", "C": "unable to verify identity", "D": "transfer timing"}
{"text": "I took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency!", "label": "A", "A": "wrong exchange rate for cash withdrawal", "B": "virtual card not working", "C": "exchange via app", "D": "why verify identity"}
{"text": "I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have   known about these charges I wouldn't have made a withdraw.", "label": "B", "A": "verify my identity", "B": "wrong exchange rate for cash withdrawal", "C": "receiving money", "D": "order physical card"}
{"text": "Can you look to make sure the exchange rate is correct", "label": "A", "A": "wrong exchange rate for cash withdrawal", "B": "terminate account", "C": "top up reverted", "D": "activate my card"}
{"text": "Exchange rate for my cash withdrawal is wrong", "label": "D", "A": "activate my card", "B": "automatic top up", "C": "balance not updated after cheque or cash deposit", "D": "wrong exchange rate for cash withdrawal"}
{"text": "Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge?", "label": "D", "A": "getting spare card", "B": "activate my card", "C": "pending cash withdrawal", "D": "wrong exchange rate for cash withdrawal"}
{"text": "Why was the exchange rate wrong when I got cash", "label": "D", "A": "direct debit payment not recognised", "B": "fiat currency support", "C": "get physical card", "D": "wrong exchange rate for cash withdrawal"}
{"text": "I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate!", "label": "B", "A": "getting virtual card", "B": "wrong exchange rate for cash withdrawal", "C": "card swallowed", "D": "Refund not showing up"}
{"text": "Why is the exchange rate wrong for my international withdrawal?", "label": "B", "A": "card not working", "B": "wrong exchange rate for cash withdrawal", "C": "virtual card not working", "D": "fiat currency support"}
{"text": "A wrong exchange rate was applied to a transaction made abroad.", "label": "B", "A": "receiving money", "B": "wrong exchange rate for cash withdrawal", "C": "card about to expire", "D": "top up failed"}
{"text": "The exchange rate you gave me for my cash withdrawal is wrong", "label": "C", "A": "card arrival", "B": "why verify identity", "C": "wrong exchange rate for cash withdrawal", "D": "transfer timing"}
{"text": "Is there a fee for exchanging cash?", "label": "A", "A": "wrong exchange rate for cash withdrawal", "B": "card delivery estimate", "C": "age limit", "D": "lost or stolen phone"}
{"text": "Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply.", "label": "C", "A": "wrong amount of cash received", "B": "pending transfer", "C": "wrong exchange rate for cash withdrawal", "D": "card arrival"}
{"text": "Why was the exchange rate different when I withdrew my cash?", "label": "D", "A": "order physical card", "B": "reverted card payment?", "C": "transfer timing", "D": "wrong exchange rate for cash withdrawal"}
{"text": "When I got cash, my exchange rate was wrong.", "label": "B", "A": "compromised card", "B": "wrong exchange rate for cash withdrawal", "C": "receiving money", "D": "card about to expire"}
{"text": "Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home", "label": "C", "A": "extra charge on statement", "B": "transaction charged twice", "C": "wrong exchange rate for cash withdrawal", "D": "direct debit payment not recognised"}
{"text": "It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else.", "label": "C", "A": "balance not updated after cheque or cash deposit", "B": "pending transfer", "C": "wrong exchange rate for cash withdrawal", "D": "pending card payment"}
{"text": "I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different.", "label": "A", "A": "wrong exchange rate for cash withdrawal", "B": "top up reverted", "C": "card about to expire", "D": "atm support"}
{"text": "In receiving cash, the wrong exchange rate was used for my transaction.", "label": "C", "A": "reverted card payment?", "B": "card delivery estimate", "C": "wrong exchange rate for cash withdrawal", "D": "card about to expire"}
{"text": "Can I make a withdraw if I am out of country from with out any fees at an ATM?", "label": "C", "A": "balance not updated after cheque or cash deposit", "B": "why verify identity", "C": "wrong exchange rate for cash withdrawal", "D": "age limit"}
{"text": "I took out a foreign currency and the exchange rate is wrong.", "label": "B", "A": "top up failed", "B": "wrong exchange rate for cash withdrawal", "C": "extra charge on statement", "D": "passcode forgotten"}
{"text": "I feel like too much money was taken during my currency exchange.", "label": "D", "A": "apple pay or google pay", "B": "lost or stolen card", "C": "transfer into account", "D": "wrong exchange rate for cash withdrawal"}
{"text": "There was an error in exchange rate for my cash withdrawal", "label": "A", "A": "wrong exchange rate for cash withdrawal", "B": "reverted card payment?", "C": "receiving money", "D": "edit personal details"}
{"text": "I need the right foreign money, at the right rate, at ATMs, when I go abroad.", "label": "B", "A": "top up by bank transfer charge", "B": "wrong exchange rate for cash withdrawal", "C": "declined transfer", "D": "beneficiary not allowed"}
{"text": "The conversion rate on the ATM that I used with foreign currency was wrong.", "label": "D", "A": "receiving money", "B": "getting spare card", "C": "getting virtual card", "D": "wrong exchange rate for cash withdrawal"}
{"text": "why is the exchange rate for a Foreign ATM different", "label": "A", "A": "wrong exchange rate for cash withdrawal", "B": "edit personal details", "C": "exchange rate", "D": "get disposable virtual card"}
{"text": "My cash withdrawal charged me the wrong exchange rate", "label": "D", "A": "declined transfer", "B": "card about to expire", "C": "card payment not recognised", "D": "wrong exchange rate for cash withdrawal"}
{"text": "I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges!", "label": "B", "A": "get disposable virtual card", "B": "wrong exchange rate for cash withdrawal", "C": "pending transfer", "D": "declined cash withdrawal"}
{"text": "The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate.", "label": "C", "A": "balance not updated after bank transfer", "B": "pending card payment", "C": "wrong exchange rate for cash withdrawal", "D": "pending transfer"}
{"text": "Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction.", "label": "B", "A": "balance not updated after cheque or cash deposit", "B": "wrong exchange rate for cash withdrawal", "C": "card arrival", "D": "top up by bank transfer charge"}
{"text": "My ecchange rate was wrong for a cash transaction.", "label": "A", "A": "wrong exchange rate for cash withdrawal", "B": "change pin", "C": "card linking", "D": "passcode forgotten"}
{"text": "I expected a higher exchange rate when I withdrew money. Can you tell me current exchange rates?", "label": "B", "A": "pending cash withdrawal", "B": "wrong exchange rate for cash withdrawal", "C": "passcode forgotten", "D": "verify top up"}
{"text": "The see the rate applied to my transaction was wrong at the atm.", "label": "B", "A": "atm support", "B": "wrong exchange rate for cash withdrawal", "C": "wrong amount of cash received", "D": "unable to verify identity"}
{"text": "The rate of exchange isn't right for my cash withdrawal.", "label": "A", "A": "wrong exchange rate for cash withdrawal", "B": "order physical card", "C": "verify top up", "D": "transfer not received by recipient"}
{"text": "I took out cash abroad and the exchange rate isn't correct.", "label": "C", "A": "passcode forgotten", "B": "card delivery estimate", "C": "wrong exchange rate for cash withdrawal", "D": "activate my card"}
{"text": "I used an ATM in a foreign currency but the rate applied is wrong!", "label": "C", "A": "verify my identity", "B": "automatic top up", "C": "wrong exchange rate for cash withdrawal", "D": "compromised card"}
{"text": "how do you determine your exchange rates because one of yours was off when i got cash", "label": "B", "A": "top up by bank transfer charge", "B": "wrong exchange rate for cash withdrawal", "C": "card arrival", "D": "card acceptance"}
{"text": "I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known!", "label": "C", "A": "Refund not showing up", "B": "verify source of funds", "C": "wrong exchange rate for cash withdrawal", "D": "exchange rate"}
{"text": "The cash withdrawal exchange rate is not correct.", "label": "D", "A": "top up by cash or cheque", "B": "pin blocked", "C": "top up reverted", "D": "wrong exchange rate for cash withdrawal"}
{"text": "Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until  I arrive in Britain. Will a withdrawal involve extra charges?", "label": "C", "A": "transaction charged twice", "B": "declined cash withdrawal", "C": "wrong exchange rate for cash withdrawal", "D": "beneficiary not allowed"}
{"text": "can i get a description of how to use a disposable virtual card", "label": "B", "A": "wrong amount of cash received", "B": "get disposable virtual card", "C": "transfer into account", "D": "order physical card"}
{"text": "Can I create a disposable virtual card?", "label": "D", "A": "pending transfer", "B": "age limit", "C": "receiving money", "D": "get disposable virtual card"}
{"text": "What can you tell me about getting a virtual disposable card?", "label": "A", "A": "get disposable virtual card", "B": "receiving money", "C": "transfer into account", "D": "extra charge on statement"}
{"text": "I would like to order a disposable virtual card. How can I do this?", "label": "B", "A": "reverted card payment?", "B": "get disposable virtual card", "C": "age limit", "D": "direct debit payment not recognised"}
{"text": "how do VR cards work", "label": "A", "A": "get disposable virtual card", "B": "card payment wrong exchange rate", "C": "change pin", "D": "visa or mastercard"}
{"text": "What is a disposable virtual card?", "label": "C", "A": "virtual card not working", "B": "activate my card", "C": "get disposable virtual card", "D": "top up by cash or cheque"}
{"text": "I would like a temporary virtual card", "label": "A", "A": "get disposable virtual card", "B": "cash withdrawal not recognised", "C": "exchange via app", "D": "supported cards and currencies"}
{"text": "How do the disposable cards work?", "label": "C", "A": "pin blocked", "B": "verify top up", "C": "get disposable virtual card", "D": "top up failed"}
{"text": "How do I use a disposable virtual card?", "label": "D", "A": "transfer timing", "B": "card acceptance", "C": "order physical card", "D": "get disposable virtual card"}
{"text": "Where's the best place to get a disposable virtual card?", "label": "D", "A": "supported cards and currencies", "B": "card payment not recognised", "C": "extra charge on statement", "D": "get disposable virtual card"}
{"text": "Can you explain the disposable cards to me?", "label": "B", "A": "pin blocked", "B": "get disposable virtual card", "C": "exchange rate", "D": "verify my identity"}
{"text": "Is there anyway, I can get a disposable virtual card?", "label": "A", "A": "get disposable virtual card", "B": "cash withdrawal charge", "C": "Refund not showing up", "D": "beneficiary not allowed"}
{"text": "I just purchased a disposable virtual card. Am I able to use it for online purchases immediately?", "label": "A", "A": "get disposable virtual card", "B": "verify my identity", "C": "pin blocked", "D": "failed transfer"}
{"text": "how secure is a disposable virtual card", "label": "D", "A": "top up failed", "B": "age limit", "C": "top up reverted", "D": "get disposable virtual card"}
{"text": "What do I do to get a disposable virtual card?", "label": "B", "A": "card acceptance", "B": "get disposable virtual card", "C": "balance not updated after bank transfer", "D": "activate my card"}
{"text": "I want to get a disposable virtual card.", "label": "B", "A": "card delivery estimate", "B": "get disposable virtual card", "C": "card payment wrong exchange rate", "D": "apple pay or google pay"}
{"text": "Can you explain disposable cards?", "label": "B", "A": "verify top up", "B": "get disposable virtual card", "C": "atm support", "D": "pending card payment"}
{"text": "how do i get a virtual card for one time use", "label": "A", "A": "get disposable virtual card", "B": "exchange via app", "C": "edit personal details", "D": "verify source of funds"}
{"text": "May I get a disposable virtual card as well?", "label": "A", "A": "get disposable virtual card", "B": "supported cards and currencies", "C": "top up by cash or cheque", "D": "top up reverted"}
{"text": "Can i get a single use virtual card", "label": "C", "A": "receiving money", "B": "disposable card limits", "C": "get disposable virtual card", "D": "lost or stolen phone"}
{"text": "I would like to create a disposable virtual card. How do I go about doing that?", "label": "B", "A": "pin blocked", "B": "get disposable virtual card", "C": "get physical card", "D": "top up by card charge"}
{"text": "I have a disposable virtual card here, so would you tell me what to do with it?", "label": "D", "A": "balance not updated after cheque or cash deposit", "B": "card payment fee charged", "C": "declined cash withdrawal", "D": "get disposable virtual card"}
{"text": "how does a virtual card work", "label": "B", "A": "transaction charged twice", "B": "get disposable virtual card", "C": "atm support", "D": "exchange rate"}
{"text": "What is the process of obtaining a disposable virtual card", "label": "D", "A": "card payment fee charged", "B": "activate my card", "C": "receiving money", "D": "get disposable virtual card"}
{"text": "What does a disposable virtual card do?", "label": "B", "A": "Refund not showing up", "B": "get disposable virtual card", "C": "reverted card payment?", "D": "pending transfer"}
{"text": "When can I order a disposable virtual card?", "label": "B", "A": "apple pay or google pay", "B": "get disposable virtual card", "C": "card payment fee charged", "D": "passcode forgotten"}
{"text": "Is it possible to also get a disposable virtual card?", "label": "A", "A": "get disposable virtual card", "B": "unable to verify identity", "C": "change pin", "D": "topping up by card"}
{"text": "How do I obtain a disposable virtual card?", "label": "C", "A": "exchange via app", "B": "card linking", "C": "get disposable virtual card", "D": "failed transfer"}
{"text": "How would you use a disposable card?", "label": "C", "A": "top up limits", "B": "automatic top up", "C": "get disposable virtual card", "D": "visa or mastercard"}
{"text": "I need a disposable virtual card, how do I get one?", "label": "C", "A": "card payment not recognised", "B": "card acceptance", "C": "get disposable virtual card", "D": "pin blocked"}
{"text": "How do disposable cards work?", "label": "A", "A": "get disposable virtual card", "B": "Refund not showing up", "C": "top up by bank transfer charge", "D": "verify top up"}
{"text": "Is there a disposable virtual card I can order?", "label": "D", "A": "card not working", "B": "exchange charge", "C": "cancel transfer", "D": "get disposable virtual card"}
{"text": "Where can I get a disposable virtual card?", "label": "A", "A": "get disposable virtual card", "B": "card delivery estimate", "C": "card not working", "D": "country support"}
{"text": "Will I be able to get a disposable virtual card as well?", "label": "A", "A": "get disposable virtual card", "B": "pending card payment", "C": "top up limits", "D": "fiat currency support"}
{"text": "Hello! I need to order a disposable virtual card. Where can I do that at?", "label": "D", "A": "cash withdrawal not recognised", "B": "topping up by card", "C": "declined transfer", "D": "get disposable virtual card"}
{"text": "where do I request a disposable virtual card?", "label": "A", "A": "get disposable virtual card", "B": "order physical card", "C": "apple pay or google pay", "D": "beneficiary not allowed"}
{"text": "Can i get a throw away card", "label": "D", "A": "age limit", "B": "topping up by card", "C": "get physical card", "D": "get disposable virtual card"}
{"text": "how many transactions can i make with a disposable card", "label": "D", "A": "supported cards and currencies", "B": "disposable card limits", "C": "automatic top up", "D": "get disposable virtual card"}
{"text": "What are disposable cards?", "label": "D", "A": "getting spare card", "B": "atm support", "C": "why verify identity", "D": "get disposable virtual card"}
{"text": "what's the process for getting a disposable virtual card?", "label": "C", "A": "card acceptance", "B": "card payment not recognised", "C": "get disposable virtual card", "D": "cash withdrawal not recognised"}
{"text": "The app denied my topped up.", "label": "D", "A": "reverted card payment?", "B": "wrong amount of cash received", "C": "pending card payment", "D": "top up failed"}
{"text": "Heyy I tried to top up with my card today but it failed! I just got the couple days before but it has worked last time. What's going on, can you double check please?", "label": "C", "A": "virtual card not working", "B": "verify my identity", "C": "top up failed", "D": "transfer fee charged"}
{"text": "I have a top up that didn't go through.  Why?", "label": "A", "A": "top up failed", "B": "topping up by card", "C": "atm support", "D": "card about to expire"}
{"text": "So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on?", "label": "C", "A": "getting spare card", "B": "exchange charge", "C": "top up failed", "D": "wrong amount of cash received"}
{"text": "Why did the app deny my top up?", "label": "C", "A": "receiving money", "B": "declined card payment", "C": "top up failed", "D": "verify my identity"}
{"text": "please tell me why my top-up failed.", "label": "C", "A": "change pin", "B": "card swallowed", "C": "top up failed", "D": "card not working"}
{"text": "My top-up isn't working.", "label": "A", "A": "top up failed", "B": "transaction charged twice", "C": "extra charge on statement", "D": "why verify identity"}
{"text": "I attempted to top up but the app denied it.", "label": "A", "A": "top up failed", "B": "wrong amount of cash received", "C": "top up reverted", "D": "exchange charge"}
{"text": "What reason did my top-up fail for?", "label": "A", "A": "top up failed", "B": "top up by card charge", "C": "transfer timing", "D": "extra charge on statement"}
{"text": "Why didn`t my topup go through?", "label": "D", "A": "pending cash withdrawal", "B": "passcode forgotten", "C": "top up limits", "D": "top up failed"}
{"text": "How can I check to see if my top-up worked?", "label": "B", "A": "cash withdrawal not recognised", "B": "top up failed", "C": "verify my identity", "D": "beneficiary not allowed"}
{"text": "My top up didn't work.", "label": "A", "A": "top up failed", "B": "fiat currency support", "C": "pending transfer", "D": "apple pay or google pay"}
{"text": "My top up failed.", "label": "A", "A": "top up failed", "B": "cancel transfer", "C": "activate my card", "D": "cash withdrawal not recognised"}
{"text": "Why would my topup not go through?", "label": "D", "A": "cancel transfer", "B": "exchange charge", "C": "pending top up", "D": "top up failed"}
{"text": "Why caused my top up to not work?", "label": "A", "A": "top up failed", "B": "card delivery estimate", "C": "verify top up", "D": "top up limits"}
{"text": "Why did my top up not work?", "label": "C", "A": "age limit", "B": "receiving money", "C": "top up failed", "D": "exchange rate"}
{"text": "Why was my top-up unsuccessful?", "label": "B", "A": "card acceptance", "B": "top up failed", "C": "apple pay or google pay", "D": "topping up by card"}
{"text": "My funding to my card didn't go through.", "label": "C", "A": "beneficiary not allowed", "B": "card acceptance", "C": "top up failed", "D": "why verify identity"}
{"text": "I need to know why my credit card was declined for top up? What is the deal here and why did it not go through?", "label": "B", "A": "card payment wrong exchange rate", "B": "top up failed", "C": "pending top up", "D": "balance not updated after bank transfer"}
{"text": "I topped up but the app did not accept it.", "label": "C", "A": "balance not updated after bank transfer", "B": "terminate account", "C": "top up failed", "D": "get disposable virtual card"}
{"text": "The app denied my top-up", "label": "A", "A": "top up failed", "B": "wrong amount of cash received", "C": "extra charge on statement", "D": "exchange charge"}
{"text": "I think my top up did not work", "label": "B", "A": "lost or stolen phone", "B": "top up failed", "C": "card arrival", "D": "balance not updated after bank transfer"}
{"text": "My top up was denied in the app.", "label": "B", "A": "age limit", "B": "top up failed", "C": "card acceptance", "D": "transfer into account"}
{"text": "Can you tell me if my pop-up went through?", "label": "D", "A": "compromised card", "B": "card not working", "C": "country support", "D": "top up failed"}
{"text": "can you check why I wasn't able to top up?", "label": "D", "A": "automatic top up", "B": "card not working", "C": "wrong exchange rate for cash withdrawal", "D": "top up failed"}
{"text": "How did my top-up fail?", "label": "D", "A": "top up by bank transfer charge", "B": "verify top up", "C": "visa or mastercard", "D": "top up failed"}
{"text": "My top-up failed, WHY?", "label": "A", "A": "top up failed", "B": "top up by card charge", "C": "getting spare card", "D": "request refund"}
{"text": "I tried to top up. Why was it denied?", "label": "A", "A": "top up failed", "B": "reverted card payment?", "C": "visa or mastercard", "D": "apple pay or google pay"}
{"text": "What's the deal? My card was just denied for top up. Why is it not going through?", "label": "C", "A": "receiving money", "B": "unable to verify identity", "C": "top up failed", "D": "direct debit payment not recognised"}
{"text": "I don't think my top up is working correctly", "label": "D", "A": "contactless not working", "B": "verify top up", "C": "transaction charged twice", "D": "top up failed"}
{"text": "The app won't let me top up my account", "label": "C", "A": "apple pay or google pay", "B": "declined card payment", "C": "top up failed", "D": "passcode forgotten"}
{"text": "I'm not sure why my top up request was denied", "label": "B", "A": "edit personal details", "B": "top up failed", "C": "Refund not showing up", "D": "card payment wrong exchange rate"}
{"text": "Why can't I top up?", "label": "D", "A": "card swallowed", "B": "pending transfer", "C": "receiving money", "D": "top up failed"}
{"text": "My top-up has failed.", "label": "C", "A": "supported cards and currencies", "B": "disposable card limits", "C": "top up failed", "D": "card linking"}
{"text": "Problems with top up", "label": "B", "A": "cash withdrawal charge", "B": "top up failed", "C": "virtual card not working", "D": "disposable card limits"}
{"text": "I really need money from my card today, but my card is getting declined. Please help!!", "label": "D", "A": "beneficiary not allowed", "B": "failed transfer", "C": "wrong amount of cash received", "D": "top up failed"}
{"text": "How do I know if my top up was unsuccessful?", "label": "C", "A": "direct debit payment not recognised", "B": "transfer timing", "C": "top up failed", "D": "transfer into account"}
{"text": "I'm pretty sure my top up failed. How do I fix this?", "label": "D", "A": "card payment fee charged", "B": "verify top up", "C": "transfer not received by recipient", "D": "top up failed"}
{"text": "why isnt top up working", "label": "A", "A": "top up failed", "B": "lost or stolen card", "C": "card about to expire", "D": "get physical card"}
{"text": "Can you tell me why my top up didn't work?", "label": "D", "A": "supported cards and currencies", "B": "exchange rate", "C": "contactless not working", "D": "top up failed"}
{"text": "I made a transfer a few hours ago from a UK banking account.  I do not yet see the transfer.  Please check on this for me.", "label": "B", "A": "lost or stolen card", "B": "balance not updated after bank transfer", "C": "transfer into account", "D": "declined transfer"}
{"text": "the balance on my account didnt change when i transferred money", "label": "A", "A": "balance not updated after bank transfer", "B": "visa or mastercard", "C": "lost or stolen card", "D": "supported cards and currencies"}
{"text": "How long will it take for my transferred money to show up?", "label": "B", "A": "compromised card", "B": "balance not updated after bank transfer", "C": "verify my identity", "D": "transfer not received by recipient"}
{"text": "Why didn't my balance change after I transferred some money?", "label": "C", "A": "fiat currency support", "B": "lost or stolen card", "C": "balance not updated after bank transfer", "D": "exchange charge"}
{"text": "When will my balance update after a transfer?", "label": "D", "A": "top up by bank transfer charge", "B": "card not working", "C": "transfer into account", "D": "balance not updated after bank transfer"}
{"text": "How long does it take for an international transfer into my account?", "label": "A", "A": "balance not updated after bank transfer", "B": "exchange rate", "C": "direct debit payment not recognised", "D": "card linking"}
{"text": "The amount of time that transfers usually take from a UK account is what?I just completed a transfer and it is not showing up at all. I'm wondering at this point if everything is actually okay.", "label": "A", "A": "balance not updated after bank transfer", "B": "activate my card", "C": "verify source of funds", "D": "fiat currency support"}
{"text": "When will my transfer be available in my account.", "label": "D", "A": "pin blocked", "B": "automatic top up", "C": "cash withdrawal not recognised", "D": "balance not updated after bank transfer"}
{"text": "I didn't get the money I transferred", "label": "A", "A": "balance not updated after bank transfer", "B": "card swallowed", "C": "unable to verify identity", "D": "why verify identity"}
{"text": "I just completed a bank transfer and the balance didn't update", "label": "A", "A": "balance not updated after bank transfer", "B": "top up by bank transfer charge", "C": "exchange rate", "D": "card payment wrong exchange rate"}
{"text": "I transferred some money but I think it has gotten lost somewhere.", "label": "B", "A": "card payment fee charged", "B": "balance not updated after bank transfer", "C": "declined cash withdrawal", "D": "card arrival"}
{"text": "How long does a UK transfer take?", "label": "C", "A": "topping up by card", "B": "top up by card charge", "C": "balance not updated after bank transfer", "D": "top up by bank transfer charge"}
{"text": "Hello I made a bank transfer couple hours ago from my UK account but it doesn't show up yet. Can you please check if everything is alright with it?", "label": "D", "A": "atm support", "B": "top up by card charge", "C": "balance not updated after cheque or cash deposit", "D": "balance not updated after bank transfer"}
{"text": "I made a transfer and am still waiting.", "label": "D", "A": "fiat currency support", "B": "apple pay or google pay", "C": "get disposable virtual card", "D": "balance not updated after bank transfer"}
{"text": "I made an out of country transfer and it hasn't went through yet.", "label": "A", "A": "balance not updated after bank transfer", "B": "getting spare card", "C": "pending card payment", "D": "card payment not recognised"}
{"text": "After the transfer, the balance did not update.", "label": "A", "A": "balance not updated after bank transfer", "B": "declined transfer", "C": "fiat currency support", "D": "failed transfer"}
{"text": "Could you please check one of my transfer which i made few hours ago from my UK bank account, as its not showing yet.", "label": "C", "A": "pending cash withdrawal", "B": "failed transfer", "C": "balance not updated after bank transfer", "D": "card swallowed"}
{"text": "I had cash transferred but the balance did not change.", "label": "B", "A": "Refund not showing up", "B": "balance not updated after bank transfer", "C": "passcode forgotten", "D": "terminate account"}
{"text": "I can't see my latest bank transfer", "label": "C", "A": "passcode forgotten", "B": "unable to verify identity", "C": "balance not updated after bank transfer", "D": "verify top up"}
{"text": "My bank transfer is still not showing up in my account.", "label": "D", "A": "wrong amount of cash received", "B": "pending top up", "C": "card payment not recognised", "D": "balance not updated after bank transfer"}
{"text": "I made a transfer and it doesnt' show up in my account.", "label": "A", "A": "balance not updated after bank transfer", "B": "edit personal details", "C": "top up by bank transfer charge", "D": "card about to expire"}
{"text": "I transferred some money but it is yet to arrive.", "label": "A", "A": "balance not updated after bank transfer", "B": "supported cards and currencies", "C": "verify top up", "D": "activate my card"}
{"text": "Why is my balance the same?  I processed a transfer.", "label": "A", "A": "balance not updated after bank transfer", "B": "contactless not working", "C": "getting virtual card", "D": "country support"}
{"text": "Why don't I have my transfer?", "label": "D", "A": "change pin", "B": "verify source of funds", "C": "declined card payment", "D": "balance not updated after bank transfer"}
{"text": "Why isn't the transfer on my account showing up?", "label": "D", "A": "topping up by card", "B": "supported cards and currencies", "C": "cash withdrawal not recognised", "D": "balance not updated after bank transfer"}
{"text": "The  money I transferred does not show in the balance.", "label": "C", "A": "get disposable virtual card", "B": "transaction charged twice", "C": "balance not updated after bank transfer", "D": "card acceptance"}
{"text": "I have completed a transfer but it is not showing up.", "label": "A", "A": "balance not updated after bank transfer", "B": "lost or stolen phone", "C": "activate my card", "D": "getting spare card"}
{"text": "I did a transfer to my account but it doesn't show up", "label": "C", "A": "top up by card charge", "B": "card arrival", "C": "balance not updated after bank transfer", "D": "unable to verify identity"}
{"text": "How long until my transfer will be available to me", "label": "D", "A": "getting virtual card", "B": "wrong exchange rate for cash withdrawal", "C": "top up by cash or cheque", "D": "balance not updated after bank transfer"}
{"text": "Why doesn't it show that I did a balance transfer?", "label": "C", "A": "exchange via app", "B": "card arrival", "C": "balance not updated after bank transfer", "D": "extra charge on statement"}
{"text": "I made a bank transfer a couple of hours ago from my UK account.  It hasn't appeared, can you check to make sure it went through?", "label": "D", "A": "top up limits", "B": "cash withdrawal charge", "C": "top up by card charge", "D": "balance not updated after bank transfer"}
{"text": "My transfer is pending.", "label": "C", "A": "exchange charge", "B": "card delivery estimate", "C": "balance not updated after bank transfer", "D": "change pin"}
{"text": "Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it?", "label": "D", "A": "getting spare card", "B": "card about to expire", "C": "topping up by card", "D": "balance not updated after bank transfer"}
{"text": "Where is my transfer from [country]?", "label": "B", "A": "exchange rate", "B": "balance not updated after bank transfer", "C": "top up failed", "D": "top up by cash or cheque"}
{"text": "I made a bank transfer and my account balance did not show it.", "label": "C", "A": "failed transfer", "B": "cancel transfer", "C": "balance not updated after bank transfer", "D": "verify top up"}
{"text": "Where is my money? I transfered it and it isn't in my account.", "label": "D", "A": "card delivery estimate", "B": "wrong amount of cash received", "C": "wrong exchange rate for cash withdrawal", "D": "balance not updated after bank transfer"}
{"text": "I need to know the time frame that is typical for a transfer from a UK account. I just made a transfer and it doesn't appear. I want to make sure everything is okay.", "label": "C", "A": "top up by card charge", "B": "virtual card not working", "C": "balance not updated after bank transfer", "D": "get physical card"}
{"text": "Why doesn't my balance reflect my transfer", "label": "A", "A": "balance not updated after bank transfer", "B": "declined cash withdrawal", "C": "terminate account", "D": "card linking"}
{"text": "My account balance has not gone up even though I just transferred money into it", "label": "B", "A": "card acceptance", "B": "balance not updated after bank transfer", "C": "pin blocked", "D": "card linking"}
{"text": "When will I see my new balance after making my bank transfer?", "label": "B", "A": "getting virtual card", "B": "balance not updated after bank transfer", "C": "Refund not showing up", "D": "edit personal details"}
{"text": "Think someone has took money out with my card. What shall I do?", "label": "B", "A": "pending top up", "B": "cash withdrawal not recognised", "C": "balance not updated after cheque or cash deposit", "D": "beneficiary not allowed"}
{"text": "There is a withdrawal that isn't mind in the app.", "label": "B", "A": "card acceptance", "B": "cash withdrawal not recognised", "C": "card payment wrong exchange rate", "D": "pending transfer"}
{"text": "I just lost my wallet and I see that they are already withdrawing money from my account. How can I stop this?", "label": "C", "A": "balance not updated after bank transfer", "B": "pending top up", "C": "cash withdrawal not recognised", "D": "extra charge on statement"}
{"text": "I didn't get cash from an ATM, but the app says I did", "label": "A", "A": "cash withdrawal not recognised", "B": "get physical card", "C": "verify top up", "D": "card delivery estimate"}
{"text": "My app shows some cash I didn't get.", "label": "B", "A": "getting spare card", "B": "cash withdrawal not recognised", "C": "card payment not recognised", "D": "verify top up"}
{"text": "Why is there a random withdrawal in my app?", "label": "B", "A": "card arrival", "B": "cash withdrawal not recognised", "C": "cancel transfer", "D": "transfer timing"}
{"text": "There is a suspicious cash withdraw on the account.", "label": "B", "A": "card payment fee charged", "B": "cash withdrawal not recognised", "C": "wrong amount of cash received", "D": "order physical card"}
{"text": "I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it.", "label": "B", "A": "getting virtual card", "B": "cash withdrawal not recognised", "C": "virtual card not working", "D": "verify top up"}
{"text": "The app said I withdrew cash at an ATM and I didn't", "label": "D", "A": "transfer into account", "B": "pending card payment", "C": "extra charge on statement", "D": "cash withdrawal not recognised"}
{"text": "My app says that I received cash from an ATM and I didn't.", "label": "B", "A": "card about to expire", "B": "cash withdrawal not recognised", "C": "exchange rate", "D": "pending card payment"}
{"text": "How do I freeze my bank card, as there has been a strange withdrawal?", "label": "C", "A": "compromised card", "B": "card acceptance", "C": "cash withdrawal not recognised", "D": "Refund not showing up"}
{"text": "I see a cash withdrawal that I did not perform.", "label": "A", "A": "cash withdrawal not recognised", "B": "verify my identity", "C": "failed transfer", "D": "wrong amount of cash received"}
{"text": "I checked the app and saw an extra cash withdrawal that I didn't authorize", "label": "A", "A": "cash withdrawal not recognised", "B": "direct debit payment not recognised", "C": "wrong exchange rate for cash withdrawal", "D": "card payment wrong exchange rate"}
{"text": "I have a strange cash withdrawal in my statement", "label": "B", "A": "pending top up", "B": "cash withdrawal not recognised", "C": "lost or stolen card", "D": "pending transfer"}
{"text": "There's a cash withdraw on my statement that I didn't make.", "label": "C", "A": "card payment not recognised", "B": "transfer timing", "C": "cash withdrawal not recognised", "D": "passcode forgotten"}
{"text": "i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent.", "label": "C", "A": "topping up by card", "B": "cancel transfer", "C": "cash withdrawal not recognised", "D": "terminate account"}
{"text": "I am seeing in the App a some cash withdrawal that its not mine", "label": "B", "A": "card payment not recognised", "B": "cash withdrawal not recognised", "C": "pin blocked", "D": "request refund"}
{"text": "My account has a weird withdrawal.", "label": "A", "A": "cash withdrawal not recognised", "B": "exchange via app", "C": "top up reverted", "D": "balance not updated after cheque or cash deposit"}
{"text": "I'm unsure of a withdrawl in my statement.", "label": "A", "A": "cash withdrawal not recognised", "B": "direct debit payment not recognised", "C": "terminate account", "D": "card delivery estimate"}
{"text": "It looks like someone else withdrew cash from my account, can you help?", "label": "C", "A": "exchange charge", "B": "edit personal details", "C": "cash withdrawal not recognised", "D": "declined transfer"}
{"text": "I think I see a withdraw I did not make.", "label": "D", "A": "wrong amount of cash received", "B": "pending transfer", "C": "transfer fee charged", "D": "cash withdrawal not recognised"}
{"text": "Some cash is showing up in my app that I did not get.", "label": "A", "A": "cash withdrawal not recognised", "B": "exchange via app", "C": "top up by card charge", "D": "card linking"}
{"text": "There is an unauthorized cash withdrawal from my account for 500£.  I definitely didn't make this withdrawal.  I need your help.", "label": "D", "A": "direct debit payment not recognised", "B": "card about to expire", "C": "card arrival", "D": "cash withdrawal not recognised"}
{"text": "The app is showing an ATM withdrawl that I didn't make.", "label": "C", "A": "transaction charged twice", "B": "atm support", "C": "cash withdrawal not recognised", "D": "getting spare card"}
{"text": "There is a odd withdrawal on my account.", "label": "D", "A": "verify source of funds", "B": "transfer not received by recipient", "C": "exchange via app", "D": "cash withdrawal not recognised"}
{"text": "I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that?", "label": "B", "A": "balance not updated after bank transfer", "B": "cash withdrawal not recognised", "C": "pending top up", "D": "lost or stolen phone"}
{"text": "How do I cancel my card? There are charges on my account that I didn't make.", "label": "A", "A": "cash withdrawal not recognised", "B": "direct debit payment not recognised", "C": "lost or stolen phone", "D": "pending card payment"}
{"text": "There is an error, the app says I made an ATM withdrawal and I didn't.", "label": "B", "A": "supported cards and currencies", "B": "cash withdrawal not recognised", "C": "reverted card payment?", "D": "country support"}
{"text": "Can anyone help me, I lost my wallet and they've started withdrawing from my account.", "label": "A", "A": "cash withdrawal not recognised", "B": "card delivery estimate", "C": "declined transfer", "D": "cancel transfer"}
{"text": "What do I do if I notice a strange withdrawl in my statement?", "label": "C", "A": "extra charge on statement", "B": "reverted card payment?", "C": "cash withdrawal not recognised", "D": "transfer into account"}
{"text": "I don't recognise a cash withdrawal", "label": "A", "A": "cash withdrawal not recognised", "B": "balance not updated after bank transfer", "C": "Refund not showing up", "D": "exchange charge"}
{"text": "Help!  My wallet was stolen and someone is taking money out.  I need this money!  What can I do?", "label": "B", "A": "exchange charge", "B": "cash withdrawal not recognised", "C": "beneficiary not allowed", "D": "terminate account"}
{"text": "There is a cash withdrawal transaction that I am unsure of.", "label": "B", "A": "transfer fee charged", "B": "cash withdrawal not recognised", "C": "order physical card", "D": "transfer not received by recipient"}
{"text": "I didn't take out money from an ATM but my app statement shows that I did. How can I fix this?", "label": "B", "A": "getting spare card", "B": "cash withdrawal not recognised", "C": "pin blocked", "D": "transfer not received by recipient"}
{"text": "Someone has stolen my card. Even though I have my card with me, someone just made a 500£ cash withdrawal. Please help as soon as possible.", "label": "B", "A": "change pin", "B": "cash withdrawal not recognised", "C": "receiving money", "D": "wrong exchange rate for cash withdrawal"}
{"text": "Cash I didn't get shows in my app.", "label": "A", "A": "cash withdrawal not recognised", "B": "lost or stolen card", "C": "supported cards and currencies", "D": "wrong exchange rate for cash withdrawal"}
{"text": "There is a problem with my card. Somebody has removed money from my account in a town I haven't been to. Can you please freeze my account immediately?", "label": "D", "A": "top up by card charge", "B": "card payment fee charged", "C": "transfer not received by recipient", "D": "cash withdrawal not recognised"}
{"text": "There is an ATM withdrawl in the app I don't recognize.", "label": "A", "A": "cash withdrawal not recognised", "B": "atm support", "C": "card not working", "D": "declined card payment"}
{"text": "A cash withdrawal is showing up that I didn't do.", "label": "A", "A": "cash withdrawal not recognised", "B": "top up reverted", "C": "top up by card charge", "D": "transfer not received by recipient"}
{"text": "The app made a mistake and said I made a cash withdrawal.", "label": "D", "A": "card not working", "B": "top up reverted", "C": "transfer not received by recipient", "D": "cash withdrawal not recognised"}
{"text": "Is there an exchange fee?", "label": "D", "A": "beneficiary not allowed", "B": "age limit", "C": "card linking", "D": "exchange charge"}
{"text": "whats your exchange rate", "label": "A", "A": "exchange charge", "B": "top up by cash or cheque", "C": "visa or mastercard", "D": "transfer into account"}
{"text": "What are your currency exchange fees?", "label": "C", "A": "wrong amount of cash received", "B": "declined cash withdrawal", "C": "exchange charge", "D": "pending top up"}
{"text": "Where do I find the exchange rate?", "label": "B", "A": "contactless not working", "B": "exchange charge", "C": "top up by bank transfer charge", "D": "Refund not showing up"}
{"text": "What is the base amount for cross-currency exchanges?", "label": "B", "A": "disposable card limits", "B": "exchange charge", "C": "order physical card", "D": "request refund"}
{"text": "My work sends me all over the world, can I get a discount for all the money I have to exchange?", "label": "A", "A": "exchange charge", "B": "top up by bank transfer charge", "C": "virtual card not working", "D": "exchange rate"}
{"text": "How much more do I have to pay to exchange currencies?", "label": "C", "A": "apple pay or google pay", "B": "cash withdrawal charge", "C": "exchange charge", "D": "transfer not received by recipient"}
{"text": "Is there a fee for exchanging currencies?", "label": "B", "A": "pending transfer", "B": "exchange charge", "C": "declined cash withdrawal", "D": "wrong exchange rate for cash withdrawal"}
{"text": "How much does it cost to exchange currencies?", "label": "B", "A": "card not working", "B": "exchange charge", "C": "disposable card limits", "D": "transfer into account"}
{"text": "whats the exchange charge", "label": "C", "A": "receiving money", "B": "transfer fee charged", "C": "exchange charge", "D": "card delivery estimate"}
{"text": "Is there any discount for someone that exchanges currencies frequently?", "label": "C", "A": "balance not updated after bank transfer", "B": "pin blocked", "C": "exchange charge", "D": "top up by bank transfer charge"}
{"text": "Is there a fee to exchange foreign money?", "label": "C", "A": "direct debit payment not recognised", "B": "supported cards and currencies", "C": "exchange charge", "D": "verify my identity"}
{"text": "Do I have to pay for exchanging currencies?", "label": "A", "A": "exchange charge", "B": "card acceptance", "C": "get disposable virtual card", "D": "getting virtual card"}
{"text": "Does it cost extra to exchange currencies?", "label": "C", "A": "card swallowed", "B": "extra charge on statement", "C": "exchange charge", "D": "lost or stolen phone"}
{"text": "Is there a fee for exchanging foreign currencies?", "label": "D", "A": "atm support", "B": "declined cash withdrawal", "C": "top up limits", "D": "exchange charge"}
{"text": "Will I be charged a fee for exchanging foreign currencies?", "label": "C", "A": "balance not updated after cheque or cash deposit", "B": "getting spare card", "C": "exchange charge", "D": "verify my identity"}
{"text": "How much is a cross currency exchange, and can I check to see if I have any discounts available?", "label": "B", "A": "get physical card", "B": "exchange charge", "C": "declined cash withdrawal", "D": "age limit"}
{"text": "Do you offer a discount on multiple currency exchanges?", "label": "B", "A": "disposable card limits", "B": "exchange charge", "C": "cash withdrawal charge", "D": "transfer fee charged"}
{"text": "How much do I have to pay for the exchange fee?", "label": "C", "A": "verify source of funds", "B": "terminate account", "C": "exchange charge", "D": "pin blocked"}
{"text": "If I want to exchange currency, will there be extras?", "label": "D", "A": "failed transfer", "B": "edit personal details", "C": "cash withdrawal charge", "D": "exchange charge"}
{"text": "If I need to exchange currency is there an extra fee?", "label": "C", "A": "terminate account", "B": "disposable card limits", "C": "exchange charge", "D": "topping up by card"}
{"text": "I was wondering if there were any discounts offered for frequent currency exchanges?", "label": "B", "A": "wrong amount of cash received", "B": "exchange charge", "C": "cash withdrawal not recognised", "D": "top up by bank transfer charge"}
{"text": "Would I be charged for exchanging currencies?", "label": "A", "A": "exchange charge", "B": "card linking", "C": "top up limits", "D": "activate my card"}
{"text": "What is the exchange fee?", "label": "B", "A": "apple pay or google pay", "B": "exchange charge", "C": "extra charge on statement", "D": "card payment fee charged"}
{"text": "Does it cost to exchange currencies with this card?", "label": "B", "A": "supported cards and currencies", "B": "exchange charge", "C": "Refund not showing up", "D": "unable to verify identity"}
{"text": "how much you charge for exhcange", "label": "B", "A": "why verify identity", "B": "exchange charge", "C": "card acceptance", "D": "activate my card"}
{"text": "Are there any extra hidden fees for exchanging currencies?", "label": "A", "A": "exchange charge", "B": "top up reverted", "C": "terminate account", "D": "change pin"}
{"text": "When I travel, what will it cost to switch for my currency?", "label": "B", "A": "pending top up", "B": "exchange charge", "C": "failed transfer", "D": "reverted card payment?"}
{"text": "How much will I pay to exchange foreign currency?", "label": "A", "A": "exchange charge", "B": "unable to verify identity", "C": "verify top up", "D": "declined card payment"}
{"text": "Does it cost money for currency exchange services?", "label": "A", "A": "exchange charge", "B": "why verify identity", "C": "top up by cash or cheque", "D": "card about to expire"}
{"text": "Are there extra charges for exchanging currency?", "label": "B", "A": "pending cash withdrawal", "B": "exchange charge", "C": "transfer timing", "D": "direct debit payment not recognised"}
{"text": "I will need to exchange currencies frequently, will I be able to get a discount?", "label": "D", "A": "atm support", "B": "card arrival", "C": "transfer not received by recipient", "D": "exchange charge"}
{"text": "Is there a charge for a foreign currency exchange?", "label": "A", "A": "exchange charge", "B": "pending transfer", "C": "lost or stolen card", "D": "cash withdrawal not recognised"}
{"text": "Is there a discount for frequently exchanging currencies?", "label": "C", "A": "reverted card payment?", "B": "card swallowed", "C": "exchange charge", "D": "transfer not received by recipient"}
{"text": "What is the cost for an exchange fee?", "label": "A", "A": "exchange charge", "B": "exchange via app", "C": "extra charge on statement", "D": "card payment wrong exchange rate"}
{"text": "Will it cost more money if my currency needs to be exchanged?", "label": "A", "A": "exchange charge", "B": "change pin", "C": "wrong amount of cash received", "D": "atm support"}
{"text": "I would like to exchange currencies, but is there an extra charge to do so?", "label": "A", "A": "exchange charge", "B": "card not working", "C": "failed transfer", "D": "age limit"}
{"text": "Does it cost anything for exchanges?", "label": "C", "A": "card arrival", "B": "edit personal details", "C": "exchange charge", "D": "country support"}
{"text": "Can I exchange money from abroad without additional costs?", "label": "D", "A": "fiat currency support", "B": "activate my card", "C": "request refund", "D": "exchange charge"}
{"text": "does it cost to exchange currencies?", "label": "C", "A": "country support", "B": "top up limits", "C": "exchange charge", "D": "wrong exchange rate for cash withdrawal"}
{"text": "Is there a fee for using a European bank card to top up?", "label": "C", "A": "card arrival", "B": "get disposable virtual card", "C": "top up by card charge", "D": "cancel transfer"}
{"text": "Are there any fees for adding money with an international card?", "label": "B", "A": "card arrival", "B": "top up by card charge", "C": "why verify identity", "D": "lost or stolen card"}
{"text": "i was charged when i used a us issued card. why and what cards are free to use to add money", "label": "B", "A": "top up reverted", "B": "top up by card charge", "C": "getting spare card", "D": "top up failed"}
{"text": "Any hidden fees associated with the international card if money is added?", "label": "C", "A": "card acceptance", "B": "extra charge on statement", "C": "top up by card charge", "D": "passcode forgotten"}
{"text": "Will I get charged for topping off my card?", "label": "A", "A": "top up by card charge", "B": "verify my identity", "C": "top up by cash or cheque", "D": "cash withdrawal not recognised"}
{"text": "Are there charges for topping up US cards?", "label": "A", "A": "top up by card charge", "B": "top up limits", "C": "change pin", "D": "lost or stolen card"}
{"text": "Are there fees for top ups?", "label": "B", "A": "card delivery estimate", "B": "top up by card charge", "C": "top up by cash or cheque", "D": "get physical card"}
{"text": "What are the charges for US cards with top up.", "label": "C", "A": "getting spare card", "B": "virtual card not working", "C": "top up by card charge", "D": "card not working"}
{"text": "Is there an additional charge for topping up using a European card?", "label": "B", "A": "compromised card", "B": "top up by card charge", "C": "verify top up", "D": "extra charge on statement"}
{"text": "In exchange for top ups will you take fees?", "label": "A", "A": "top up by card charge", "B": "get disposable virtual card", "C": "pending top up", "D": "automatic top up"}
{"text": "I just topped off my card will I be charged for it?", "label": "C", "A": "Refund not showing up", "B": "exchange rate", "C": "top up by card charge", "D": "getting virtual card"}
{"text": "How much does it cost to top up by card?", "label": "A", "A": "top up by card charge", "B": "age limit", "C": "supported cards and currencies", "D": "country support"}
{"text": "Are there any fees if I use a European bank card for a top up?", "label": "C", "A": "apple pay or google pay", "B": "declined cash withdrawal", "C": "top up by card charge", "D": "cash withdrawal charge"}
{"text": "What are the top-up fees?", "label": "A", "A": "top up by card charge", "B": "unable to verify identity", "C": "declined card payment", "D": "contactless not working"}
{"text": "How much is the charge to top up my card?", "label": "C", "A": "card arrival", "B": "declined cash withdrawal", "C": "top up by card charge", "D": "order physical card"}
{"text": "How much can I expect to pay to top up a US card?", "label": "B", "A": "transfer timing", "B": "top up by card charge", "C": "getting virtual card", "D": "card acceptance"}
{"text": "What fee is included if I top up by card?", "label": "A", "A": "top up by card charge", "B": "unable to verify identity", "C": "cash withdrawal not recognised", "D": "activate my card"}
{"text": "If I use a European bank card for top up, Do I get charged?", "label": "A", "A": "top up by card charge", "B": "automatic top up", "C": "card payment not recognised", "D": "transaction charged twice"}
{"text": "Will there be any extra fees for European bank card for top up?", "label": "A", "A": "top up by card charge", "B": "supported cards and currencies", "C": "card payment wrong exchange rate", "D": "reverted card payment?"}
{"text": "Will I be charged if I use European bank card for top up?", "label": "A", "A": "top up by card charge", "B": "top up limits", "C": "top up reverted", "D": "verify source of funds"}
{"text": "I want to use a European bank card for a top up. Must I pay?", "label": "A", "A": "top up by card charge", "B": "pending top up", "C": "exchange via app", "D": "top up reverted"}
{"text": "Will I be charged for topping up by card?", "label": "C", "A": "get physical card", "B": "transfer not received by recipient", "C": "top up by card charge", "D": "transaction charged twice"}
{"text": "Is there a fee for topping up", "label": "B", "A": "lost or stolen phone", "B": "top up by card charge", "C": "order physical card", "D": "beneficiary not allowed"}
{"text": "What do you charge for top ups?", "label": "A", "A": "top up by card charge", "B": "change pin", "C": "exchange via app", "D": "apple pay or google pay"}
{"text": "Will it cost anything to top up a US card?", "label": "D", "A": "order physical card", "B": "card arrival", "C": "balance not updated after cheque or cash deposit", "D": "top up by card charge"}
{"text": "Does topping up my card have a fee?", "label": "D", "A": "unable to verify identity", "B": "activate my card", "C": "cancel transfer", "D": "top up by card charge"}
{"text": "Are there fees for adding money using an international card", "label": "A", "A": "top up by card charge", "B": "atm support", "C": "virtual card not working", "D": "topping up by card"}
{"text": "When using a US card, what is the cost for a top up/off?", "label": "B", "A": "reverted card payment?", "B": "top up by card charge", "C": "visa or mastercard", "D": "get physical card"}
{"text": "I need to use a European card for a top up, what will the charge be?", "label": "D", "A": "order physical card", "B": "wrong amount of cash received", "C": "verify my identity", "D": "top up by card charge"}
{"text": "Is it okay to use a bank card to top up", "label": "B", "A": "card payment wrong exchange rate", "B": "top up by card charge", "C": "transfer timing", "D": "Refund not showing up"}
{"text": "Any fee for topping up?", "label": "A", "A": "top up by card charge", "B": "unable to verify identity", "C": "fiat currency support", "D": "card payment wrong exchange rate"}
{"text": "Are there any fees for top ups?", "label": "B", "A": "request refund", "B": "top up by card charge", "C": "age limit", "D": "beneficiary not allowed"}
{"text": "What are the fees of using an international card to add money?", "label": "D", "A": "receiving money", "B": "card payment wrong exchange rate", "C": "top up failed", "D": "top up by card charge"}
{"text": "Is there a charge or discount if I use a European bank in a top up?", "label": "D", "A": "balance not updated after bank transfer", "B": "contactless not working", "C": "reverted card payment?", "D": "top up by card charge"}
{"text": "Is their a fee for top ups?", "label": "A", "A": "top up by card charge", "B": "card payment not recognised", "C": "top up limits", "D": "fiat currency support"}
{"text": "Can I top up using an international card", "label": "C", "A": "transfer into account", "B": "age limit", "C": "top up by card charge", "D": "wrong exchange rate for cash withdrawal"}
{"text": "What will happen if I want to add money using an international card? Will I run into any fees?", "label": "D", "A": "pending card payment", "B": "top up failed", "C": "reverted card payment?", "D": "top up by card charge"}
{"text": "Are there any extra fees for adding money into the international card?", "label": "D", "A": "transfer timing", "B": "passcode forgotten", "C": "supported cards and currencies", "D": "top up by card charge"}
{"text": "What are the fees for top ups?", "label": "C", "A": "declined cash withdrawal", "B": "fiat currency support", "C": "top up by card charge", "D": "card arrival"}
{"text": "What are the top up charges for US cards?", "label": "D", "A": "cancel transfer", "B": "top up by cash or cheque", "C": "card acceptance", "D": "top up by card charge"}
{"text": "Could you please activate my card", "label": "B", "A": "change pin", "B": "activate my card", "C": "card acceptance", "D": "cash withdrawal charge"}
{"text": "I need to activate my card can you do that now?", "label": "B", "A": "top up by bank transfer charge", "B": "activate my card", "C": "apple pay or google pay", "D": "pending transfer"}
{"text": "What do I need to do to activate my new card?", "label": "D", "A": "card about to expire", "B": "card delivery estimate", "C": "failed transfer", "D": "activate my card"}
{"text": "Tell me how to go about activating my new card?", "label": "A", "A": "activate my card", "B": "wrong exchange rate for cash withdrawal", "C": "failed transfer", "D": "visa or mastercard"}
{"text": "How can I activate my card so I can start using it?", "label": "A", "A": "activate my card", "B": "cash withdrawal charge", "C": "unable to verify identity", "D": "compromised card"}
{"text": "How long will it take to activate my new card?", "label": "B", "A": "declined card payment", "B": "activate my card", "C": "transfer fee charged", "D": "reverted card payment?"}
{"text": "What's the right way to activate my card?", "label": "D", "A": "getting virtual card", "B": "top up by bank transfer charge", "C": "card swallowed", "D": "activate my card"}
{"text": "I received my new card, how is it activated?", "label": "B", "A": "pin blocked", "B": "activate my card", "C": "card payment not recognised", "D": "exchange rate"}
{"text": "Is there a way my new card can be renewed?", "label": "C", "A": "virtual card not working", "B": "age limit", "C": "activate my card", "D": "card not working"}
{"text": "How do I activate a card I received?", "label": "A", "A": "activate my card", "B": "card swallowed", "C": "transaction charged twice", "D": "visa or mastercard"}
{"text": "Why can't I activate my card?", "label": "C", "A": "pin blocked", "B": "transfer into account", "C": "activate my card", "D": "disposable card limits"}
{"text": "What is the process of card activation?", "label": "D", "A": "balance not updated after bank transfer", "B": "pending top up", "C": "top up limits", "D": "activate my card"}
{"text": "WHAT CAN I DO AFTER THE CARD MISSING", "label": "A", "A": "activate my card", "B": "pending transfer", "C": "card acceptance", "D": "age limit"}
{"text": "I got my new card where do I go to activate it?", "label": "C", "A": "card delivery estimate", "B": "unable to verify identity", "C": "activate my card", "D": "card payment wrong exchange rate"}
{"text": "Would like to use my card and need to activate it first.  Can you help me do this?", "label": "B", "A": "passcode forgotten", "B": "activate my card", "C": "declined card payment", "D": "transfer not received by recipient"}
{"text": "I need help activating my new card.", "label": "C", "A": "topping up by card", "B": "top up reverted", "C": "activate my card", "D": "verify my identity"}
{"text": "how to activate card?", "label": "D", "A": "apple pay or google pay", "B": "getting virtual card", "C": "Refund not showing up", "D": "activate my card"}
{"text": "Please, activate my card", "label": "B", "A": "contactless not working", "B": "activate my card", "C": "apple pay or google pay", "D": "card about to expire"}
{"text": "I tried activating my bill of fare and it didn't workplace", "label": "A", "A": "activate my card", "B": "card linking", "C": "verify top up", "D": "reverted card payment?"}
{"text": "I just got my card and want to use it, how do I activate my card?", "label": "C", "A": "visa or mastercard", "B": "transfer into account", "C": "activate my card", "D": "pin blocked"}
{"text": "I have a new card and I want to activate it", "label": "D", "A": "disposable card limits", "B": "automatic top up", "C": "why verify identity", "D": "activate my card"}
{"text": "Assist me please with card activation.", "label": "C", "A": "age limit", "B": "get disposable virtual card", "C": "activate my card", "D": "direct debit payment not recognised"}
{"text": "I need help with activating my card", "label": "B", "A": "exchange charge", "B": "activate my card", "C": "cash withdrawal charge", "D": "top up reverted"}
{"text": "How can I start using my card?", "label": "D", "A": "card payment not recognised", "B": "country support", "C": "contactless not working", "D": "activate my card"}
{"text": "Activating my card", "label": "A", "A": "activate my card", "B": "balance not updated after bank transfer", "C": "top up failed", "D": "pending card payment"}
{"text": "When will my card be activated?", "label": "C", "A": "direct debit payment not recognised", "B": "balance not updated after cheque or cash deposit", "C": "activate my card", "D": "wrong exchange rate for cash withdrawal"}
{"text": "How can I activate my card>", "label": "D", "A": "pending card payment", "B": "automatic top up", "C": "cancel transfer", "D": "activate my card"}
{"text": "What are the steps in order to activate my new card?", "label": "B", "A": "declined card payment", "B": "activate my card", "C": "exchange via app", "D": "cash withdrawal not recognised"}
{"text": "How do I go about activating my new card?", "label": "B", "A": "card not working", "B": "activate my card", "C": "verify top up", "D": "cancel transfer"}
{"text": "What is the activation process on my new card?", "label": "D", "A": "exchange via app", "B": "passcode forgotten", "C": "pending cash withdrawal", "D": "activate my card"}
{"text": "I would like to get help from someone with activating my card.", "label": "A", "A": "activate my card", "B": "terminate account", "C": "pending card payment", "D": "atm support"}
{"text": "What is the process for activating my card?", "label": "C", "A": "fiat currency support", "B": "verify my identity", "C": "activate my card", "D": "exchange via app"}
{"text": "How do I use my new card?", "label": "B", "A": "transfer fee charged", "B": "activate my card", "C": "verify top up", "D": "topping up by card"}
{"text": "I got my new card but I am not sure if it need s activated and how?", "label": "C", "A": "visa or mastercard", "B": "pin blocked", "C": "activate my card", "D": "pending top up"}
{"text": "What are the steps to activating a new card?", "label": "A", "A": "activate my card", "B": "virtual card not working", "C": "top up by card charge", "D": "visa or mastercard"}
{"text": "I would like to activate my card to use now, can you help me?", "label": "D", "A": "declined transfer", "B": "getting virtual card", "C": "balance not updated after bank transfer", "D": "activate my card"}
{"text": "How do I activate a new card?", "label": "B", "A": "transfer fee charged", "B": "activate my card", "C": "transfer not received by recipient", "D": "automatic top up"}
{"text": "I just got this card & I don't know how to activate it.", "label": "C", "A": "compromised card", "B": "transfer not received by recipient", "C": "activate my card", "D": "getting virtual card"}
{"text": "I got my new card. How do I activate it?", "label": "B", "A": "beneficiary not allowed", "B": "activate my card", "C": "contactless not working", "D": "direct debit payment not recognised"}
{"text": "What do I need to do to activate my card?", "label": "D", "A": "top up by card charge", "B": "transfer not received by recipient", "C": "card payment not recognised", "D": "activate my card"}
{"text": "I see some fees for cash withdraw.", "label": "D", "A": "contactless not working", "B": "pending cash withdrawal", "C": "exchange rate", "D": "cash withdrawal charge"}
{"text": "How come I was charged extra when I withdrew cash?", "label": "D", "A": "reverted card payment?", "B": "top up limits", "C": "supported cards and currencies", "D": "cash withdrawal charge"}
{"text": "Why am I being charged when I withdraw cash?", "label": "C", "A": "supported cards and currencies", "B": "direct debit payment not recognised", "C": "cash withdrawal charge", "D": "reverted card payment?"}
{"text": "What is this charge on my account for a cash withdrawl?", "label": "A", "A": "cash withdrawal charge", "B": "contactless not working", "C": "declined transfer", "D": "extra charge on statement"}
{"text": "Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before.", "label": "A", "A": "cash withdrawal charge", "B": "balance not updated after bank transfer", "C": "why verify identity", "D": "declined cash withdrawal"}
{"text": "How come you charge for cash withdrawals? I withdrew cash after buying groceries today, and there seems to be a new fee", "label": "B", "A": "verify source of funds", "B": "cash withdrawal charge", "C": "top up by cash or cheque", "D": "top up by bank transfer charge"}
{"text": "It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so?", "label": "C", "A": "verify source of funds", "B": "transfer fee charged", "C": "cash withdrawal charge", "D": "Refund not showing up"}
{"text": "Do ATM cash withdrawals carry a charge now? They've been free in the past, but all of a sudden I have to pay to make ATM withdrawals?", "label": "B", "A": "pending transfer", "B": "cash withdrawal charge", "C": "top up by bank transfer charge", "D": "direct debit payment not recognised"}
{"text": "Why is there an extra charge for money that was withdrawn?", "label": "B", "A": "pending cash withdrawal", "B": "cash withdrawal charge", "C": "verify top up", "D": "order physical card"}
{"text": "Why was I charged a fee for withdrawing cash?", "label": "C", "A": "change pin", "B": "wrong amount of cash received", "C": "cash withdrawal charge", "D": "transfer not received by recipient"}
{"text": "Why did I get a fee?", "label": "D", "A": "lost or stolen phone", "B": "country support", "C": "cash withdrawal not recognised", "D": "cash withdrawal charge"}
{"text": "Why did my cash get charged a fee that should not be there.", "label": "D", "A": "verify my identity", "B": "top up by card charge", "C": "pin blocked", "D": "cash withdrawal charge"}
{"text": "Why did I have to pay a fee when I got cash?", "label": "A", "A": "cash withdrawal charge", "B": "receiving money", "C": "change pin", "D": "terminate account"}
{"text": "Hi, I am calling about a recent transaction that has happened on my account.  I recently went to the ATM, and tried to make a withdrawal on my account.  I just happened to check my transaction slip and noticed a fee for my withdrawal.  How can I resolve this, I didn't know fees were charged for this type of action.", "label": "C", "A": "get disposable virtual card", "B": "declined transfer", "C": "cash withdrawal charge", "D": "wrong exchange rate for cash withdrawal"}
{"text": "A fee was charged for my recent withdrawal.", "label": "A", "A": "cash withdrawal charge", "B": "visa or mastercard", "C": "get physical card", "D": "transfer not received by recipient"}
{"text": "I got a fee for an ATM withdrawal.", "label": "B", "A": "edit personal details", "B": "cash withdrawal charge", "C": "age limit", "D": "pending transfer"}
{"text": "What is the reason for this fee I got after a simple cash withdrawal?", "label": "A", "A": "cash withdrawal charge", "B": "wrong exchange rate for cash withdrawal", "C": "card swallowed", "D": "transaction charged twice"}
{"text": "Did you start charging for cash withdrawals? I thought it was free so far but noticed suddendly there is a fee. How much do I need to pay?", "label": "A", "A": "cash withdrawal charge", "B": "declined cash withdrawal", "C": "card not working", "D": "pending card payment"}
{"text": "Is there a fee for withdrawing cash?", "label": "C", "A": "getting virtual card", "B": "card about to expire", "C": "cash withdrawal charge", "D": "supported cards and currencies"}
{"text": "I've notice I was charged for withdrawing cash, can you explain why?", "label": "D", "A": "order physical card", "B": "top up by bank transfer charge", "C": "transaction charged twice", "D": "cash withdrawal charge"}
{"text": "Why was my account charged for using an ATM?", "label": "D", "A": "top up limits", "B": "card about to expire", "C": "cancel transfer", "D": "cash withdrawal charge"}
{"text": "Why is there a charge on my account for taking out cash?", "label": "B", "A": "failed transfer", "B": "cash withdrawal charge", "C": "apple pay or google pay", "D": "card arrival"}
{"text": "An ATM fee was attached to my recent withdrawal.", "label": "C", "A": "card arrival", "B": "card payment wrong exchange rate", "C": "cash withdrawal charge", "D": "lost or stolen phone"}
{"text": "I thought cash withdrawals didn't have a fee", "label": "B", "A": "balance not updated after cheque or cash deposit", "B": "cash withdrawal charge", "C": "card linking", "D": "contactless not working"}
{"text": "Why did I get charged a fee when I tried to obtain cash?", "label": "B", "A": "compromised card", "B": "cash withdrawal charge", "C": "card payment wrong exchange rate", "D": "transfer into account"}
{"text": "While I was checking out in the grocery store, I realized I needed cash so I requested some.  However, I noticed there was a fee for this transaction.  Why did I get charged a fee?", "label": "C", "A": "verify source of funds", "B": "top up by cash or cheque", "C": "cash withdrawal charge", "D": "edit personal details"}
{"text": "Using an ATM caused me to incur an additional fee. Why?", "label": "B", "A": "card about to expire", "B": "cash withdrawal charge", "C": "disposable card limits", "D": "get physical card"}
{"text": "I was charged extra for a withdrawal", "label": "B", "A": "beneficiary not allowed", "B": "cash withdrawal charge", "C": "pending cash withdrawal", "D": "top up by card charge"}
{"text": "Is there a limit on how much I can withdraw from my account without being charged?", "label": "C", "A": "pending cash withdrawal", "B": "beneficiary not allowed", "C": "cash withdrawal charge", "D": "card about to expire"}
{"text": "I thought cash withdrawals were free? Why have I been charged a fee? Also, how much is this fee?", "label": "B", "A": "pin blocked", "B": "cash withdrawal charge", "C": "balance not updated after bank transfer", "D": "wrong exchange rate for cash withdrawal"}
{"text": "More fees, this time for withdrawing my own cash. Why are you robbing me?", "label": "A", "A": "cash withdrawal charge", "B": "disposable card limits", "C": "request refund", "D": "card not working"}
{"text": "I have never been charged a fee for cash withdrawal before. When did that change?", "label": "A", "A": "cash withdrawal charge", "B": "pin blocked", "C": "atm support", "D": "card delivery estimate"}
{"text": "I was charged for a cash withdrawal.", "label": "A", "A": "cash withdrawal charge", "B": "card payment fee charged", "C": "top up by bank transfer charge", "D": "contactless not working"}
{"text": "Why did you charge me for a cash withdrawal?", "label": "D", "A": "wrong exchange rate for cash withdrawal", "B": "supported cards and currencies", "C": "exchange charge", "D": "cash withdrawal charge"}
{"text": "I took cash and got charged a fee", "label": "D", "A": "cancel transfer", "B": "balance not updated after bank transfer", "C": "getting virtual card", "D": "cash withdrawal charge"}
{"text": "Was charged an ATM fee despite it being a small withdrawal on the 1st day of the month. I thought I was allowed 200 per month?", "label": "B", "A": "fiat currency support", "B": "cash withdrawal charge", "C": "change pin", "D": "pending card payment"}
{"text": "I had a wrong fee charged at this ATM.", "label": "B", "A": "get physical card", "B": "cash withdrawal charge", "C": "wrong amount of cash received", "D": "cancel transfer"}
{"text": "When I got cash, I'm pretty sure there was a glitch that overcharged me.", "label": "B", "A": "visa or mastercard", "B": "cash withdrawal charge", "C": "why verify identity", "D": "transaction charged twice"}
{"text": "My account got charged for taking out cash, why did this happen?", "label": "B", "A": "top up reverted", "B": "cash withdrawal charge", "C": "Refund not showing up", "D": "compromised card"}
{"text": "Why is there a fee for withdrawing?", "label": "B", "A": "supported cards and currencies", "B": "cash withdrawal charge", "C": "top up limits", "D": "extra charge on statement"}
{"text": "Am I able to order a new card and have it sent to me in China?", "label": "D", "A": "Refund not showing up", "B": "age limit", "C": "unable to verify identity", "D": "card about to expire"}
{"text": "Will you be able to send the new card to China?", "label": "A", "A": "card about to expire", "B": "age limit", "C": "transfer into account", "D": "why verify identity"}
{"text": "When my card expires what happens to my account?", "label": "B", "A": "receiving money", "B": "card about to expire", "C": "exchange charge", "D": "pending card payment"}
{"text": "What do I do when my card expires?", "label": "C", "A": "direct debit payment not recognised", "B": "cash withdrawal charge", "C": "card about to expire", "D": "pending card payment"}
{"text": "The expiration date on my card is coming up", "label": "A", "A": "card about to expire", "B": "getting virtual card", "C": "transfer into account", "D": "reverted card payment?"}
{"text": "My card's expiring, what happens now?", "label": "D", "A": "card swallowed", "B": "disposable card limits", "C": "card linking", "D": "card about to expire"}
{"text": "My card is about to expire. What do I need to do?", "label": "A", "A": "card about to expire", "B": "Refund not showing up", "C": "wrong exchange rate for cash withdrawal", "D": "get disposable virtual card"}
{"text": "how long and how much does it cost for new card", "label": "D", "A": "unable to verify identity", "B": "lost or stolen card", "C": "exchange charge", "D": "card about to expire"}
{"text": "What do I do if my card is expiring soon?", "label": "B", "A": "age limit", "B": "card about to expire", "C": "fiat currency support", "D": "get physical card"}
{"text": "How much does it cost to get a new card?  Mine is almost expired.  How fast does it come?", "label": "B", "A": "card payment wrong exchange rate", "B": "card about to expire", "C": "transfer timing", "D": "apple pay or google pay"}
{"text": "Since my card is about to expire, what do I do to get a new one?", "label": "B", "A": "fiat currency support", "B": "card about to expire", "C": "topping up by card", "D": "disposable card limits"}
{"text": "My card is about to expire and I need to know how much it costs and how long it takes to get a new one.", "label": "D", "A": "age limit", "B": "pending cash withdrawal", "C": "contactless not working", "D": "card about to expire"}
{"text": "When my card expires do you send a new card?", "label": "B", "A": "get physical card", "B": "card about to expire", "C": "verify top up", "D": "getting spare card"}
{"text": "What is the next step if my card is about to expire.", "label": "B", "A": "cash withdrawal charge", "B": "card about to expire", "C": "beneficiary not allowed", "D": "virtual card not working"}
{"text": "Once my card expires, what should I do?", "label": "D", "A": "failed transfer", "B": "beneficiary not allowed", "C": "card delivery estimate", "D": "card about to expire"}
{"text": "I need a new card, my current card is nearly expired.", "label": "C", "A": "top up limits", "B": "getting spare card", "C": "card about to expire", "D": "top up by card charge"}
{"text": "It appears my card expires next month, can I order a new one?", "label": "B", "A": "card arrival", "B": "card about to expire", "C": "direct debit payment not recognised", "D": "getting spare card"}
{"text": "My card is about to expire. How much does it cost to order a new one and how fast will I get it?", "label": "D", "A": "transfer not received by recipient", "B": "card payment not recognised", "C": "wrong exchange rate for cash withdrawal", "D": "card about to expire"}
{"text": "What do I do when my card is about to expire?", "label": "D", "A": "terminate account", "B": "pending card payment", "C": "getting spare card", "D": "card about to expire"}
{"text": "I will need to get a new card soon, how do I order?", "label": "B", "A": "direct debit payment not recognised", "B": "card about to expire", "C": "extra charge on statement", "D": "supported cards and currencies"}
{"text": "going to need a new card what are the fees and time it takes", "label": "C", "A": "receiving money", "B": "balance not updated after cheque or cash deposit", "C": "card about to expire", "D": "extra charge on statement"}
{"text": "Will I need to order a new card since mine expires next month?", "label": "A", "A": "card about to expire", "B": "disposable card limits", "C": "lost or stolen card", "D": "activate my card"}
{"text": "When my card expires, will I get a new one mailed to me?", "label": "C", "A": "pin blocked", "B": "visa or mastercard", "C": "card about to expire", "D": "age limit"}
{"text": "Do you have to order a new card before your current card expires?", "label": "A", "A": "card about to expire", "B": "card acceptance", "C": "pending card payment", "D": "card linking"}
{"text": "Since my card is about to expire, I need a new one.", "label": "A", "A": "card about to expire", "B": "transfer timing", "C": "why verify identity", "D": "unable to verify identity"}
{"text": "My card is very close to expiring. When can I order a new one and how do I do so?", "label": "D", "A": "cash withdrawal charge", "B": "verify source of funds", "C": "lost or stolen card", "D": "card about to expire"}
{"text": "I need to order a  new card, mine is about to expire and I need to know how much it will cost and how long until I receive it.", "label": "C", "A": "extra charge on statement", "B": "lost or stolen card", "C": "card about to expire", "D": "top up by bank transfer charge"}
{"text": "How do I order a new card before It expires?", "label": "D", "A": "card payment wrong exchange rate", "B": "top up by cash or cheque", "C": "order physical card", "D": "card about to expire"}
{"text": "Can I receive a new card while I am in China?", "label": "B", "A": "exchange via app", "B": "card about to expire", "C": "get disposable virtual card", "D": "card arrival"}
{"text": "Next month my card will expire, do I need to order a new one?", "label": "A", "A": "card about to expire", "B": "exchange via app", "C": "cancel transfer", "D": "balance not updated after bank transfer"}
{"text": "The expiration date of my card is approaching .", "label": "B", "A": "receiving money", "B": "card about to expire", "C": "cash withdrawal not recognised", "D": "declined cash withdrawal"}
{"text": "How can I get a new card ASAP to replace an old, soon to expire one?", "label": "B", "A": "exchange via app", "B": "card about to expire", "C": "unable to verify identity", "D": "card delivery estimate"}
{"text": "I need a new card since my old one is about to expire.", "label": "B", "A": "card payment not recognised", "B": "card about to expire", "C": "atm support", "D": "cash withdrawal charge"}
{"text": "My card is about to expire.", "label": "B", "A": "getting virtual card", "B": "card about to expire", "C": "contactless not working", "D": "country support"}
{"text": "My card is expiring shortly.  How much will it cost for a replacement, and how soon can I get it?", "label": "A", "A": "card about to expire", "B": "cash withdrawal not recognised", "C": "card not working", "D": "card payment not recognised"}
{"text": "What would the price be for an expired card replacement and how long will it take me to get it?", "label": "B", "A": "balance not updated after cheque or cash deposit", "B": "card about to expire", "C": "beneficiary not allowed", "D": "why verify identity"}
{"text": "in china, need new card", "label": "B", "A": "apple pay or google pay", "B": "card about to expire", "C": "receiving money", "D": "wrong exchange rate for cash withdrawal"}
{"text": "If my card is about to expire, do I need to order a new one?", "label": "D", "A": "why verify identity", "B": "top up failed", "C": "pending card payment", "D": "card about to expire"}
{"text": "My card is about to expire. How do I get a new one?", "label": "A", "A": "card about to expire", "B": "top up limits", "C": "declined cash withdrawal", "D": "supported cards and currencies"}
{"text": "I need to know the cost and when I will receive a new card to replace an old one.", "label": "D", "A": "edit personal details", "B": "failed transfer", "C": "contactless not working", "D": "card about to expire"}
{"text": "Is the top up feature available on the Apple Watch?", "label": "C", "A": "cash withdrawal charge", "B": "topping up by card", "C": "apple pay or google pay", "D": "balance not updated after cheque or cash deposit"}
{"text": "Can I use the system Google Pay for top-ups?", "label": "A", "A": "apple pay or google pay", "B": "top up by cash or cheque", "C": "country support", "D": "pending transfer"}
{"text": "My top-up for Google Pay isn't working", "label": "D", "A": "transfer fee charged", "B": "automatic top up", "C": "change pin", "D": "apple pay or google pay"}
{"text": "Can I add money with Apple Pay?", "label": "C", "A": "declined cash withdrawal", "B": "terminate account", "C": "apple pay or google pay", "D": "balance not updated after bank transfer"}
{"text": "Can I use my Apple Watch to to top up?", "label": "B", "A": "edit personal details", "B": "apple pay or google pay", "C": "pending transfer", "D": "top up by cash or cheque"}
{"text": "Does Apple Pay give the option to top up?", "label": "B", "A": "declined card payment", "B": "apple pay or google pay", "C": "card arrival", "D": "cancel transfer"}
{"text": "Top up on my Google Pay isn't working.", "label": "A", "A": "apple pay or google pay", "B": "card linking", "C": "balance not updated after bank transfer", "D": "exchange rate"}
{"text": "Is it possible to top up with Apple Pay?", "label": "C", "A": "exchange via app", "B": "card delivery estimate", "C": "apple pay or google pay", "D": "declined transfer"}
{"text": "do i have to setup apple pay to use it", "label": "C", "A": "why verify identity", "B": "age limit", "C": "apple pay or google pay", "D": "automatic top up"}
{"text": "Can I use Apple Pay to top up?", "label": "D", "A": "transfer fee charged", "B": "receiving money", "C": "top up limits", "D": "apple pay or google pay"}
{"text": "How can I top up my Google Pay?", "label": "A", "A": "apple pay or google pay", "B": "country support", "C": "compromised card", "D": "cash withdrawal not recognised"}
{"text": "Does Google Play have an app to Top up?", "label": "C", "A": "request refund", "B": "pending card payment", "C": "apple pay or google pay", "D": "fiat currency support"}
{"text": "I received my American Express card, but I am having problems making it work with Apple pay.  Can you help me with this problem?", "label": "B", "A": "atm support", "B": "apple pay or google pay", "C": "card swallowed", "D": "get physical card"}
{"text": "is apple pay eligible for top up", "label": "C", "A": "automatic top up", "B": "pin blocked", "C": "apple pay or google pay", "D": "pending transfer"}
{"text": "Why can't I use my American Express with Apple Pay to top up my account?", "label": "B", "A": "why verify identity", "B": "apple pay or google pay", "C": "card delivery estimate", "D": "card about to expire"}
{"text": "how do i add money with my apple watch", "label": "B", "A": "passcode forgotten", "B": "apple pay or google pay", "C": "failed transfer", "D": "wrong amount of cash received"}
{"text": "If I want to top up, can I use Apple Pay?", "label": "D", "A": "getting spare card", "B": "order physical card", "C": "wrong exchange rate for cash withdrawal", "D": "apple pay or google pay"}
{"text": "can i top up with apple pay", "label": "A", "A": "apple pay or google pay", "B": "lost or stolen card", "C": "country support", "D": "cash withdrawal charge"}
{"text": "My American express is experiencing a problem with apple play with top up, can you fix it?", "label": "B", "A": "terminate account", "B": "apple pay or google pay", "C": "balance not updated after cheque or cash deposit", "D": "card acceptance"}
{"text": "My top up is not working in Apple Pay.", "label": "A", "A": "apple pay or google pay", "B": "transfer not received by recipient", "C": "age limit", "D": "compromised card"}
{"text": "Is Apple Pay a possible top up option?", "label": "C", "A": "transfer timing", "B": "request refund", "C": "apple pay or google pay", "D": "transfer not received by recipient"}
{"text": "I don't know how to top up my Google pay.", "label": "D", "A": "card linking", "B": "pending cash withdrawal", "C": "atm support", "D": "apple pay or google pay"}
{"text": "Can I top up from my Apple Watch?", "label": "D", "A": "cancel transfer", "B": "top up by bank transfer charge", "C": "beneficiary not allowed", "D": "apple pay or google pay"}
{"text": "Can I use my American Express stored in Apple Pay to top up?", "label": "D", "A": "balance not updated after bank transfer", "B": "disposable card limits", "C": "exchange via app", "D": "apple pay or google pay"}
{"text": "is apple pay costly?", "label": "B", "A": "transfer into account", "B": "apple pay or google pay", "C": "direct debit payment not recognised", "D": "verify source of funds"}
{"text": "How can I top up with Google Pay?", "label": "C", "A": "cancel transfer", "B": "terminate account", "C": "apple pay or google pay", "D": "age limit"}
{"text": "I can't top up my account using my American Express with Apple Pay.", "label": "D", "A": "wrong exchange rate for cash withdrawal", "B": "card delivery estimate", "C": "topping up by card", "D": "apple pay or google pay"}
{"text": "I got my American Express in Apple Pay, why is top up not working?", "label": "C", "A": "topping up by card", "B": "pending transfer", "C": "apple pay or google pay", "D": "country support"}
{"text": "I got my American Express in Apple Bay but top up is not working", "label": "D", "A": "exchange via app", "B": "wrong exchange rate for cash withdrawal", "C": "pending cash withdrawal", "D": "apple pay or google pay"}
{"text": "How do I top up? Can I use my apple watch?", "label": "A", "A": "apple pay or google pay", "B": "transaction charged twice", "C": "exchange via app", "D": "top up limits"}
{"text": "Is it possible to use Apple Pay to put money in my account?", "label": "C", "A": "card payment wrong exchange rate", "B": "balance not updated after cheque or cash deposit", "C": "apple pay or google pay", "D": "top up by cash or cheque"}
{"text": "My American Express is in my Apple Pay and the top up is failing, why?", "label": "A", "A": "apple pay or google pay", "B": "pending transfer", "C": "transaction charged twice", "D": "supported cards and currencies"}
{"text": "How can I top-ff my account using my Apple Watch?", "label": "B", "A": "wrong exchange rate for cash withdrawal", "B": "apple pay or google pay", "C": "supported cards and currencies", "D": "direct debit payment not recognised"}
{"text": "can google pay be used to make a top-up", "label": "C", "A": "passcode forgotten", "B": "fiat currency support", "C": "apple pay or google pay", "D": "declined card payment"}
{"text": "How do I get the Top Up feature on my apple watch working?", "label": "B", "A": "order physical card", "B": "apple pay or google pay", "C": "country support", "D": "card not working"}
{"text": "How do I troubleshoot Google pay top up?", "label": "B", "A": "failed transfer", "B": "apple pay or google pay", "C": "card payment wrong exchange rate", "D": "activate my card"}
{"text": "How do I top up with Apple Pay?", "label": "A", "A": "apple pay or google pay", "B": "top up by bank transfer charge", "C": "compromised card", "D": "transfer timing"}
{"text": "Why isn't my top up working using my saved American Express in ApplePay?", "label": "C", "A": "transfer into account", "B": "exchange charge", "C": "apple pay or google pay", "D": "cancel transfer"}
{"text": "How do I use the top up app with my apple watch?", "label": "B", "A": "top up reverted", "B": "apple pay or google pay", "C": "get physical card", "D": "wrong amount of cash received"}
{"text": "Google pay and top up, I want it, can I get it?", "label": "A", "A": "apple pay or google pay", "B": "failed transfer", "C": "extra charge on statement", "D": "why verify identity"}
{"text": "What can I use to verify my identify?", "label": "C", "A": "failed transfer", "B": "get physical card", "C": "verify my identity", "D": "activate my card"}
{"text": "What do you need to verify my identity?", "label": "C", "A": "card payment wrong exchange rate", "B": "apple pay or google pay", "C": "verify my identity", "D": "extra charge on statement"}
{"text": "I need to verify my identity, but how do I do that?", "label": "C", "A": "wrong exchange rate for cash withdrawal", "B": "transaction charged twice", "C": "verify my identity", "D": "visa or mastercard"}
{"text": "How can I verify my indentity?", "label": "B", "A": "reverted card payment?", "B": "verify my identity", "C": "edit personal details", "D": "exchange charge"}
{"text": "What is needed to prove my identity?", "label": "D", "A": "card linking", "B": "card payment not recognised", "C": "atm support", "D": "verify my identity"}
{"text": "What do you need for my identity check?", "label": "A", "A": "verify my identity", "B": "card payment fee charged", "C": "edit personal details", "D": "top up by card charge"}
{"text": "How do you verify an identity?", "label": "B", "A": "topping up by card", "B": "verify my identity", "C": "exchange rate", "D": "change pin"}
{"text": "Is there a specific type you need for identity verification?", "label": "D", "A": "visa or mastercard", "B": "direct debit payment not recognised", "C": "declined cash withdrawal", "D": "verify my identity"}
{"text": "I got a message that I need to verify my identity; what do I do?", "label": "B", "A": "direct debit payment not recognised", "B": "verify my identity", "C": "exchange charge", "D": "card acceptance"}
{"text": "Are there any documents needed for the identity check?", "label": "D", "A": "transfer fee charged", "B": "country support", "C": "exchange rate", "D": "verify my identity"}
{"text": "What are the steps I need to take to verify my identity?", "label": "A", "A": "verify my identity", "B": "card arrival", "C": "age limit", "D": "pending card payment"}
{"text": "What do I need to verify my identity", "label": "D", "A": "topping up by card", "B": "top up reverted", "C": "pin blocked", "D": "verify my identity"}
{"text": "I need to verify my identity", "label": "B", "A": "wrong exchange rate for cash withdrawal", "B": "verify my identity", "C": "transfer into account", "D": "failed transfer"}
{"text": "I need some help with identity verification.", "label": "D", "A": "compromised card", "B": "country support", "C": "failed transfer", "D": "verify my identity"}
{"text": "What's the process for ID verification?", "label": "D", "A": "disposable card limits", "B": "wrong amount of cash received", "C": "pending cash withdrawal", "D": "verify my identity"}
{"text": "I would like to know how I can verify my Identity.", "label": "A", "A": "verify my identity", "B": "receiving money", "C": "card payment wrong exchange rate", "D": "transfer timing"}
{"text": "What kind of documents do I need for the identity check?", "label": "C", "A": "balance not updated after bank transfer", "B": "compromised card", "C": "verify my identity", "D": "Refund not showing up"}
{"text": "Let me know the steps for the identity checks", "label": "A", "A": "verify my identity", "B": "top up by card charge", "C": "balance not updated after bank transfer", "D": "transfer fee charged"}
{"text": "What should I do to verify my identity?", "label": "A", "A": "verify my identity", "B": "balance not updated after bank transfer", "C": "pin blocked", "D": "declined transfer"}
{"text": "What are the steps to verify my identity?", "label": "A", "A": "verify my identity", "B": "declined transfer", "C": "atm support", "D": "card delivery estimate"}
{"text": "How does my identity get verified?", "label": "A", "A": "verify my identity", "B": "top up by card charge", "C": "getting spare card", "D": "card payment fee charged"}
{"text": "What things do I need to verify my identity?", "label": "C", "A": "card acceptance", "B": "pending cash withdrawal", "C": "verify my identity", "D": "passcode forgotten"}
{"text": "What steps do I take to verify my identity?", "label": "C", "A": "pending cash withdrawal", "B": "activate my card", "C": "verify my identity", "D": "top up limits"}
{"text": "Can I verify my identity online?", "label": "A", "A": "verify my identity", "B": "card acceptance", "C": "cancel transfer", "D": "exchange charge"}
{"text": "do the details of my profile have to match my documents", "label": "C", "A": "cash withdrawal not recognised", "B": "card payment fee charged", "C": "verify my identity", "D": "visa or mastercard"}
{"text": "Where do I verify my identity?", "label": "D", "A": "top up by bank transfer charge", "B": "Refund not showing up", "C": "visa or mastercard", "D": "verify my identity"}
{"text": "When getting my ID checked, what are the steps involved?", "label": "A", "A": "verify my identity", "B": "exchange via app", "C": "pin blocked", "D": "getting virtual card"}
{"text": "do I need anything for the identity check?", "label": "D", "A": "top up reverted", "B": "top up by bank transfer charge", "C": "age limit", "D": "verify my identity"}
{"text": "which kind of documentation do I need for identity check?", "label": "B", "A": "transfer timing", "B": "verify my identity", "C": "card about to expire", "D": "card linking"}
{"text": "How do I go forth on verifying my identity?", "label": "B", "A": "passcode forgotten", "B": "verify my identity", "C": "card about to expire", "D": "exchange via app"}
{"text": "What can I do to verify my identity?", "label": "A", "A": "verify my identity", "B": "card delivery estimate", "C": "balance not updated after cheque or cash deposit", "D": "country support"}
{"text": "What do you need so I can verify my identity?", "label": "D", "A": "top up failed", "B": "verify source of funds", "C": "automatic top up", "D": "verify my identity"}
{"text": "What do I need to show who I am?", "label": "C", "A": "cash withdrawal not recognised", "B": "beneficiary not allowed", "C": "verify my identity", "D": "card linking"}
{"text": "Do I need any kind of documentation for the identity check?", "label": "B", "A": "extra charge on statement", "B": "verify my identity", "C": "age limit", "D": "activate my card"}
{"text": "What will I need for identity verification?", "label": "C", "A": "exchange rate", "B": "balance not updated after bank transfer", "C": "verify my identity", "D": "getting spare card"}
{"text": "Is there any way to verify who I am?", "label": "C", "A": "exchange via app", "B": "top up by cash or cheque", "C": "verify my identity", "D": "transfer timing"}
{"text": "Is there any documentation needed for the identity check?", "label": "C", "A": "receiving money", "B": "why verify identity", "C": "verify my identity", "D": "getting spare card"}
{"text": "What all am I required to show for the identity check?", "label": "A", "A": "verify my identity", "B": "topping up by card", "C": "get disposable virtual card", "D": "card payment wrong exchange rate"}
{"text": "What do I do for the identity check?", "label": "D", "A": "card payment fee charged", "B": "get physical card", "C": "transfer timing", "D": "verify my identity"}
{"text": "What do I need to do to verify my identity?", "label": "B", "A": "exchange via app", "B": "verify my identity", "C": "exchange charge", "D": "declined transfer"}
{"text": "I live in the US but want to get a card", "label": "A", "A": "country support", "B": "cash withdrawal not recognised", "C": "pin blocked", "D": "verify my identity"}
{"text": "Are your cards available in Europe?", "label": "A", "A": "country support", "B": "direct debit payment not recognised", "C": "change pin", "D": "card swallowed"}
{"text": "Can I use your app if I am from the EU?", "label": "B", "A": "lost or stolen phone", "B": "country support", "C": "exchange via app", "D": "order physical card"}
{"text": "What countries are supported?", "label": "C", "A": "compromised card", "B": "order physical card", "C": "country support", "D": "virtual card not working"}
{"text": "i live in the US can i still get a card?", "label": "B", "A": "pending card payment", "B": "country support", "C": "card not working", "D": "card linking"}
{"text": "Can I get a card outside the UK?", "label": "D", "A": "top up failed", "B": "extra charge on statement", "C": "wrong exchange rate for cash withdrawal", "D": "country support"}
{"text": "I'm not in the UK, can I still get a card?", "label": "A", "A": "country support", "B": "cancel transfer", "C": "card swallowed", "D": "atm support"}
{"text": "I'm not in the UK, is it possible for me to still get a card?", "label": "C", "A": "disposable card limits", "B": "exchange charge", "C": "country support", "D": "card swallowed"}
{"text": "Now that I live in the US how can I get a card?", "label": "C", "A": "getting virtual card", "B": "failed transfer", "C": "country support", "D": "passcode forgotten"}
{"text": "Can I get one of your cards in the EU", "label": "C", "A": "pending top up", "B": "get disposable virtual card", "C": "country support", "D": "lost or stolen phone"}
{"text": "Can I get a card despite the fact I'm not in the UK?", "label": "B", "A": "pending card payment", "B": "country support", "C": "card about to expire", "D": "top up limits"}
{"text": "Where do I need to live to get support?", "label": "C", "A": "transaction charged twice", "B": "age limit", "C": "country support", "D": "balance not updated after cheque or cash deposit"}
{"text": "Do you support the EU?", "label": "C", "A": "reverted card payment?", "B": "balance not updated after cheque or cash deposit", "C": "country support", "D": "declined transfer"}
{"text": "how do i get a card if i am in the usa", "label": "C", "A": "top up reverted", "B": "beneficiary not allowed", "C": "country support", "D": "transfer not received by recipient"}
{"text": "Please help me get a new card, I reside in the United States.", "label": "B", "A": "visa or mastercard", "B": "country support", "C": "card payment not recognised", "D": "lost or stolen phone"}
{"text": "Is it possible to get a card if I'm not in the UK?", "label": "C", "A": "change pin", "B": "unable to verify identity", "C": "country support", "D": "order physical card"}
{"text": "Is my country supported", "label": "D", "A": "getting spare card", "B": "wrong amount of cash received", "C": "exchange rate", "D": "country support"}
{"text": "From what countries can I use this product?", "label": "A", "A": "country support", "B": "Refund not showing up", "C": "getting spare card", "D": "card not working"}
{"text": "Where can I find your locations?", "label": "B", "A": "unable to verify identity", "B": "country support", "C": "card acceptance", "D": "direct debit payment not recognised"}
{"text": "Can I get a card even if I live outside the UK?", "label": "B", "A": "why verify identity", "B": "country support", "C": "card acceptance", "D": "disposable card limits"}
{"text": "I am from the EU, can I sign up?", "label": "C", "A": "card arrival", "B": "transfer fee charged", "C": "country support", "D": "card acceptance"}
{"text": "I would like to receive and use the card in Europe, is that possible?", "label": "A", "A": "country support", "B": "declined transfer", "C": "supported cards and currencies", "D": "change pin"}
{"text": "What countries do you support?", "label": "A", "A": "country support", "B": "card about to expire", "C": "wrong exchange rate for cash withdrawal", "D": "virtual card not working"}
{"text": "What countries are you currently in?", "label": "D", "A": "balance not updated after cheque or cash deposit", "B": "wrong exchange rate for cash withdrawal", "C": "compromised card", "D": "country support"}
{"text": "What locations are you in?", "label": "B", "A": "transfer fee charged", "B": "country support", "C": "extra charge on statement", "D": "top up by cash or cheque"}
{"text": "Can you tell me what countries you operate in?", "label": "D", "A": "top up limits", "B": "verify my identity", "C": "transfer fee charged", "D": "country support"}
{"text": "I need a card, but I'm in the US at the moment.", "label": "B", "A": "order physical card", "B": "country support", "C": "cash withdrawal not recognised", "D": "card arrival"}
{"text": "What countries will my card be supported in?", "label": "A", "A": "country support", "B": "card payment not recognised", "C": "atm support", "D": "virtual card not working"}
{"text": "Do you have a list of countries you operate in?", "label": "A", "A": "country support", "B": "card payment wrong exchange rate", "C": "transfer fee charged", "D": "top up by card charge"}
{"text": "In what countries do you do business?", "label": "D", "A": "verify top up", "B": "wrong amount of cash received", "C": "cash withdrawal charge", "D": "country support"}
{"text": "I don't live in the UK.  Can I still get a card?", "label": "D", "A": "get disposable virtual card", "B": "fiat currency support", "C": "cash withdrawal not recognised", "D": "country support"}
{"text": "Where do you support?", "label": "A", "A": "country support", "B": "virtual card not working", "C": "passcode forgotten", "D": "card swallowed"}
{"text": "Am I able to get a card in EU?", "label": "C", "A": "get disposable virtual card", "B": "lost or stolen phone", "C": "country support", "D": "disposable card limits"}
{"text": "What countries do you currently do business in?", "label": "A", "A": "country support", "B": "atm support", "C": "card about to expire", "D": "compromised card"}
{"text": "I'm not in the UK, can I get a card?", "label": "B", "A": "contactless not working", "B": "country support", "C": "declined transfer", "D": "transfer timing"}
{"text": "If i'm not in the UK, can I still get a card?", "label": "B", "A": "getting virtual card", "B": "country support", "C": "declined cash withdrawal", "D": "wrong amount of cash received"}
{"text": "How many countries do you support?", "label": "C", "A": "request refund", "B": "passcode forgotten", "C": "country support", "D": "direct debit payment not recognised"}
{"text": "What countries do you do business in?", "label": "C", "A": "lost or stolen phone", "B": "balance not updated after bank transfer", "C": "country support", "D": "card about to expire"}
{"text": "What are the countries you operate in.", "label": "B", "A": "get disposable virtual card", "B": "country support", "C": "verify source of funds", "D": "atm support"}
{"text": "Can the card be mailed and used in Europe?", "label": "A", "A": "country support", "B": "get disposable virtual card", "C": "passcode forgotten", "D": "transfer not received by recipient"}