E_Commerce_Custom.json

[
  {
    "test_id": "TC01",
    "question": "I need a pair of running shoes for daily jogs.",
    "emotional_context": "fitness, routine",
    "emotion_type": "Practicality",
    "test_scope": "Specific Product Request",
    "scenario": "running_shoes_purchase",
    "expected_empathy_level": "low",
    "category": "product_discovery",
    "context": "The user is looking for shoes to support a daily jogging routine.",
    "expected_output": "Let’s get you set for your jogs! Running shoes with good cushioning and support are ideal. Do you prefer a specific type, like neutral or stability shoes?"
  },
  {
    "test_id": "TC02",
    "question": "What’s the difference between LED and OLED TVs?",
    "emotional_context": "curiosity, decision-making",
    "emotion_type": "Inquisitiveness",
    "test_scope": "Product Comparison",
    "scenario": "tv_comparison",
    "expected_empathy_level": "low",
    "category": "product_discovery",
    "context": "The user wants to understand TV options to make an informed purchase.",
    "expected_output": "Great question! LED TVs are budget-friendly with bright displays, while OLEDs offer richer colors and deeper blacks. Are you prioritizing picture quality or cost?"
  },
  {
    "test_id": "TC03",
    "question": "I need something to keep my drinks cold during picnics.",
    "emotional_context": "convenience, outdoor activity",
    "emotion_type": "Problem-solving",
    "test_scope": "Use Case-Based Need",
    "scenario": "picnic_cooler",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user is planning outdoor activities and needs a cooling solution.",
    "expected_output": "Picnics are so much fun! A portable cooler or insulated tumbler would keep your drinks cold. How many people are you packing for, or is it just for personal use?"
  },
  {
    "test_id": "TC04",
    "question": "I’m looking for something nice to buy for my home, but I’m not sure what.",
    "emotional_context": "indecision, home improvement",
    "emotion_type": "Uncertainty",
    "test_scope": "Vague Inquiry",
    "scenario": "home_decor_gift",
    "expected_empathy_level": "medium",
    "category": "personalization",
    "context": "The user wants to enhance their home but lacks specific ideas.",
    "expected_output": "Sprucing up your home is exciting! Are you thinking about decor, like wall art, or something functional, like storage? Any budget range, like under $50?"
  },
  {
    "test_id": "TC05",
    "question": "I just got a new coffee maker—any accessories to go with it?",
    "emotional_context": "satisfaction, enhancement",
    "emotion_type": "Practicality",
    "test_scope": "Upsell Request",
    "scenario": "coffee_maker_accessories",
    "expected_empathy_level": "low",
    "category": "product_discovery",
    "context": "The user wants to enhance their recent coffee maker purchase.",
    "expected_output": "Awesome, enjoying that new coffee maker? A reusable filter or a milk frother could level up your coffee game. Want to see options for either?"
  },
  {
    "test_id": "TC06",
    "question": "What’s your cheapest laptop for basic tasks?",
    "emotional_context": "budget-conscious, functionality",
    "emotion_type": "Cost Sensitivity",
    "test_scope": "Price-Sensitive Inquiry",
    "scenario": "budget_laptop",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user needs an affordable laptop for simple tasks like browsing.",
    "expected_output": "Let’s find you a great deal! A budget laptop with decent RAM is perfect for browsing and emails. Would you like to see one under $300?"
  },
  {
    "test_id": "TC07",
    "question": "Can you reorder the shampoo I bought last month?",
    "emotional_context": "convenience, familiarity",
    "emotion_type": "Ease",
    "test_scope": "Reorder Request",
    "scenario": "shampoo_reorder",
    "expected_empathy_level": "low",
    "category": "service_request",
    "context": "The user wants to repeat a previous shampoo purchase.",
    "expected_output": "Happy to restock your shampoo! I can pull up your last order. Same size and type, or would you like a subscription for regular deliveries?"
  },
  {
    "test_id": "TC08",
    "question": "I’m a freelancer working from home—what’s a good chair for long hours?",
    "emotional_context": "comfort, productivity",
    "emotion_type": "Work Needs",
    "test_scope": "Lifestyle-Based Inquiry",
    "scenario": "freelancer_chair",
    "expected_empathy_level": "medium",
    "category": "personalization",
    "context": "The user needs a comfortable chair for extended work sessions.",
    "expected_output": "Long work hours need a comfy setup! An ergonomic chair with lumbar support would be perfect. Do you prefer adjustable features or a specific style?"
  },
  {
    "test_id": "TC09",
    "question": "I need everything for a home workout setup.",
    "emotional_context": "motivation, fitness",
    "emotion_type": "Health Goals",
    "test_scope": "Cart Building",
    "scenario": "home_workout_bundle",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user is setting up a home gym and needs multiple items.",
    "expected_output": "Love your fitness enthusiasm! A yoga mat, dumbbells, and resistance bands make a great start. Are you focusing on cardio, strength, or both?"
  },
  {
    "test_id": "TC10",
    "question": "I usually buy one brand of headphones, but I want to try something new.",
    "emotional_context": "openness, exploration",
    "emotion_type": "Curiosity",
    "test_scope": "Brand Switching",
    "scenario": "headphones_switch",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user is open to exploring new headphone brands.",
    "expected_output": "Trying something new is fun! Are you looking for similar features, like noise-canceling, or something different, like wireless earbuds?"
  },
  {
    "test_id": "TC11",
    "question": "What’s the best way to clean a glass stovetop?",
    "emotional_context": "maintenance, curiosity",
    "emotion_type": "Knowledge-Seeking",
    "test_scope": "Expert Advice",
    "scenario": "stovetop_cleaning",
    "expected_empathy_level": "low",
    "category": "domain_knowledge",
    "context": "The user seeks advice for cleaning a kitchen appliance.",
    "expected_output": "A sparkling stovetop is so satisfying! Use a glass-safe cleaner with a soft sponge or cloth. Avoid abrasives to prevent scratches. Need a product suggestion?"
  },
  {
    "test_id": "TC12",
    "question": "My blender broke—how do I return it?",
    "emotional_context": "frustration, urgency",
    "emotion_type": "Problem Resolution",
    "test_scope": "Returns Request",
    "scenario": "blender_return",
    "expected_empathy_level": "high",
    "category": "service_request",
    "context": "The user is dealing with a defective blender and needs assistance.",
    "expected_output": "That’s so frustrating—let’s fix this! Can you share your order number? I’ll check if it’s under warranty for a refund or replacement."
  },
  {
    "test_id": "TC13",
    "question": "Has my order of books shipped yet?",
    "emotional_context": "impatience, anticipation",
    "emotion_type": "Urgency",
    "test_scope": "Order Status Inquiry",
    "scenario": "book_order_tracking",
    "expected_empathy_level": "medium",
    "category": "service_request",
    "context": "The user is eager to know the status of their book order.",
    "expected_output": "Excited for those books? Can you share your order number or email? I’ll check the shipping status and share any tracking details."
  },
  {
    "test_id": "TC14",
    "question": "I need a tablet for sketching and drawing.",
    "emotional_context": "creativity, hobby",
    "emotion_type": "Artistic Need",
    "test_scope": "Use Case-Based Need",
    "scenario": "drawing_tablet",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user is an artist looking for a sketching tablet.",
    "expected_output": "Unleashing your creativity sounds amazing! A tablet with a stylus and pressure sensitivity is ideal. Are you a beginner or looking for pro-level features?"
  },
  {
    "test_id": "TC15",
    "question": "What’s your cheapest smart speaker?",
    "emotional_context": "budget-conscious, tech interest",
    "emotion_type": "Cost Sensitivity",
    "test_scope": "Price-Sensitive Inquiry",
    "scenario": "budget_smart_speaker",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user wants an affordable smart speaker for home use.",
    "expected_output": "Smart tech on a budget is a great choice! A compact smart speaker with voice control is affordable. Do you need it for music, home control, or both?"
  },
  {
    "test_id": "TC16",
    "question": "I need a gift for someone who loves cooking.",
    "emotional_context": "thoughtfulness, gifting",
    "emotion_type": "Generosity",
    "test_scope": "Vague Inquiry",
    "scenario": "cooking_gift",
    "expected_empathy_level": "medium",
    "category": "personalization",
    "context": "The user is seeking a gift for a cooking enthusiast.",
    "expected_output": "That’s so thoughtful! A quality chef’s knife or a cookbook could delight a cooking lover. Any budget in mind, like $30–$60?"
  },
  {
    "test_id": "TC17",
    "question": "I need something to organize my cables at my desk.",
    "emotional_context": "frustration, organization",
    "emotion_type": "Problem-solving",
    "test_scope": "Use Case-Based Need",
    "scenario": "cable_organization",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user is dealing with a cluttered desk and needs organization solutions.",
    "expected_output": "Cable clutter is such a hassle! Cable clips or a desk organizer could tidy things up. Is it a small desk or a larger workspace?"
  },
  {
    "test_id": "TC18",
    "question": "What’s a good way to clean a laptop keyboard?",
    "emotional_context": "maintenance, care",
    "emotion_type": "Knowledge-Seeking",
    "test_scope": "Expert Advice",
    "scenario": "keyboard_cleaning",
    "expected_empathy_level": "low",
    "category": "domain_knowledge",
    "context": "The user wants to maintain their laptop properly.",
    "expected_output": "Keeping your keyboard clean is easy! Use compressed air or a soft brush for dust. A gentle wipe with isopropyl alcohol works for grime. Need a cleaning kit?"
  },
  {
    "test_id": "TC19",
    "question": "My jeans don’t fit—can I exchange them?",
    "emotional_context": "disappointment, practicality",
    "emotion_type": "Problem Resolution",
    "test_scope": "Returns Request",
    "scenario": "jeans_exchange",
    "expected_empathy_level": "high",
    "category": "service_request",
    "context": "The user is dissatisfied with the fit of their jeans.",
    "expected_output": "Sorry those jeans didn’t work out! Can you share your order details? I’ll check exchange options or help you find the right size."
  },
  {
    "test_id": "TC20",
    "question": "I’m a new parent—what’s a good stroller for city use?",
    "emotional_context": "parental concern, practicality",
    "emotion_type": "Lifestyle Needs",
    "test_scope": "Lifestyle-Based Inquiry",
    "scenario": "city_stroller",
    "expected_empathy_level": "medium",
    "category": "personalization",
    "context": "The user needs a stroller suitable for urban environments.",
    "expected_output": "Congrats on the new addition! A lightweight, foldable stroller is great for city streets. Do you need storage space or something super compact?"
  },
  {
    "test_id": "TC21",
    "question": "I need a backpack for hiking and camping.",
    "emotional_context": "adventure, preparation",
    "emotion_type": "Outdoor Activity",
    "test_scope": "Use Case-Based Need",
    "scenario": "hiking_backpack",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user is preparing for outdoor adventures.",
    "expected_output": "Hiking and camping sound thrilling! A backpack with good support and water resistance is key. Are you going for day trips or multi-day treks?"
  },
  {
    "test_id": "TC22",
    "question": "What’s the cheapest wireless mouse you have?",
    "emotional_context": "budget-conscious, functionality",
    "emotion_type": "Cost Sensitivity",
    "test_scope": "Price-Sensitive Inquiry",
    "scenario": "budget_mouse",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user wants an affordable wireless mouse for basic use.",
    "expected_output": "Let’s get you a great deal! A basic wireless mouse with reliable connectivity is affordable. Are you using it for work or casual browsing?"
  },
  {
    "test_id": "TC23",
    "question": "Can you reorder the pet food I bought last time?",
    "emotional_context": "convenience, pet care",
    "emotion_type": "Ease",
    "test_scope": "Reorder Request",
    "scenario": "pet_food_reorder",
    "expected_empathy_level": "low",
    "category": "service_request",
    "context": "The user wants to restock pet food quickly.",
    "expected_output": "Keeping your pet happy is important! I can reorder your last pet food purchase. Same brand and size, or any changes?"
  },
  {
    "test_id": "TC24",
    "question": "I’m looking for eco-friendly kitchen products.",
    "emotional_context": "sustainability, values-driven",
    "emotion_type": "Lifestyle Needs",
    "test_scope": "Lifestyle-Based Inquiry",
    "scenario": "eco_kitchen_products",
    "expected_empathy_level": "medium",
    "category": "personalization",
    "context": "The user prioritizes environmentally friendly kitchen items.",
    "expected_output": "Love your eco-friendly mindset! Bamboo utensils or reusable silicone bags are great choices. Are you looking for cookware or storage solutions?"
  },
  {
    "test_id": "TC25",
    "question": "I need a speaker for my small apartment.",
    "emotional_context": "space constraints, entertainment",
    "emotion_type": "Daily Needs",
    "test_scope": "Use Case-Based Need",
    "scenario": "apartment_speaker",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user needs a compact speaker for a small living space.",
    "expected_output": "Small spaces need great sound! A compact Bluetooth speaker with clear audio would fit perfectly. Do you want something portable or stationary?"
  },
  {
    "test_id": "TC26",
    "question": "How do I remove coffee stains from a carpet?",
    "emotional_context": "frustration, maintenance",
    "emotion_type": "Problem-solving",
    "test_scope": "Expert Advice",
    "scenario": "carpet_stain_removal",
    "expected_empathy_level": "medium",
    "category": "domain_knowledge",
    "context": "The user is dealing with a carpet stain and needs advice.",
    "expected_output": "Coffee stains are annoying! Try a carpet cleaner or a vinegar-water mix with a soft cloth. Want a recommendation for a stain remover?"
  },
  {
    "test_id": "TC27",
    "question": "My order of shoes hasn’t arrived yet—what’s the status?",
    "emotional_context": "anxiety, impatience",
    "emotion_type": "Urgency",
    "test_scope": "Order Status Inquiry",
    "scenario": "shoe_order_tracking",
    "expected_empathy_level": "medium",
    "category": "service_request",
    "context": "The user is concerned about a delayed shoe delivery.",
    "expected_output": "I know waiting can be tough! Can you share your order number? I’ll check the shipping status and get you an update."
  },
  {
    "test_id": "TC28",
    "question": "I need a gift for a tech enthusiast.",
    "emotional_context": "thoughtfulness, gifting",
    "emotion_type": "Generosity",
    "test_scope": "Vague Inquiry",
    "scenario": "tech_gift",
    "expected_empathy_level": "medium",
    "category": "personalization",
    "context": "The user is seeking a gift for someone who loves technology.",
    "expected_output": "Tech gifts are always a hit! A wireless charger or smart gadget could be perfect. Any budget range, like $20–$50?"
  },
  {
    "test_id": "TC29",
    "question": "I need a mattress for side sleepers.",
    "emotional_context": "comfort, health concern",
    "emotion_type": "Physical Comfort",
    "test_scope": "Use Case-Based Need",
    "scenario": "side_sleeper_mattress",
    "expected_empathy_level": "high",
    "category": "product_discovery",
    "context": "The user seeks a mattress to improve sleep quality.",
    "expected_output": "A good night’s sleep is everything! A memory foam or hybrid mattress with soft support is great for side sleepers. Any firmness preference?"
  },
  {
    "test_id": "TC30",
    "question": "I usually buy one brand of skincare, but I’m open to trying something else.",
    "emotional_context": "openness, self-care",
    "emotion_type": "Exploration",
    "test_scope": "Brand Switching",
    "scenario": "skincare_switch",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user is considering new skincare products.",
    "expected_output": "Exploring new skincare is exciting! Are you looking for similar products, like moisturizers, or something new, like serums?"
  },
  {
    "test_id": "TC31",
    "question": "My lamp arrived damaged—can I get a replacement?",
    "emotional_context": "frustration, disappointment",
    "emotion_type": "Problem Resolution",
    "test_scope": "Returns Request",
    "scenario": "damaged_lamp",
    "expected_empathy_level": "high",
    "category": "service_request",
    "context": "The user received a faulty lamp and needs assistance.",
    "expected_output": "I’m so sorry about that! Can you share your order details and the damage? I’ll arrange a replacement or refund for you."
  },
  {
    "test_id": "TC32",
    "question": "I need a budget-friendly camera for travel photos.",
    "emotional_context": "budget-conscious, travel",
    "emotion_type": "Cost Sensitivity",
    "test_scope": "Price-Sensitive Inquiry",
    "scenario": "budget_travel_camera",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user wants an affordable camera for travel photography.",
    "expected_output": "Capturing travel memories is the best! A compact point-and-shoot camera is great on a budget. Any specific needs, like zoom or portability?"
  },
  {
    "test_id": "TC33",
    "question": "I’m a student—what’s a good laptop for studying?",
    "emotional_context": "education, practicality",
    "emotion_type": "Work Needs",
    "test_scope": "Lifestyle-Based Inquiry",
    "scenario": "student_laptop",
    "expected_empathy_level": "medium",
    "category": "personalization",
    "context": "The user needs a laptop for academic tasks.",
    "expected_output": "Studying needs a reliable laptop! One with good battery life and lightweight design is ideal. Are you doing heavy research or basic note-taking?"
  },
  {
    "test_id": "TC34",
    "question": "What’s the best way to clean a stainless steel water bottle?",
    "emotional_context": "maintenance, hygiene",
    "emotion_type": "Knowledge-Seeking",
    "test_scope": "Expert Advice",
    "scenario": "water_bottle_cleaning",
    "expected_empathy_level": "low",
    "category": "domain_knowledge",
    "context": "The user wants to keep their water bottle clean.",
    "expected_output": "A clean water bottle is a must! Use warm soapy water or a vinegar rinse with a bottle brush. Need a cleaning tool recommendation?"
  },
  {
    "test_id": "TC35",
    "question": "I need gear for a beach day with friends.",
    "emotional_context": "excitement, social planning",
    "emotion_type": "Event Planning",
    "test_scope": "Cart Building",
    "scenario": "beach_day_bundle",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user is preparing for a group beach outing.",
    "expected_output": "A beach day sounds so fun! You’ll need a cooler, beach towels, and maybe a portable speaker. How many friends, and any specific needs like shade?"
  },
  {
    "test_id": "TC36",
    "question": "Can you check the status of my phone case order?",
    "emotional_context": "impatience, anticipation",
    "emotion_type": "Urgency",
    "test_scope": "Order Status Inquiry",
    "scenario": "phone_case_tracking",
    "expected_empathy_level": "medium",
    "category": "service_request",
    "context": "The user is waiting for a phone case delivery.",
    "expected_output": "Can’t wait to get that phone case? Share your order number, and I’ll check the shipping status for you."
  },
  {
    "test_id": "TC37",
    "question": "I need a gift for someone who loves books.",
    "emotional_context": "thoughtfulness, gifting",
    "emotion_type": "Generosity",
    "test_scope": "Vague Inquiry",
    "scenario": "book_lover_gift",
    "expected_empathy_level": "medium",
    "category": "personalization",
    "context": "The user is seeking a gift for a book enthusiast.",
    "expected_output": "Book lovers are the best! A reading light or a stylish bookmark could be perfect. Any budget, like $15–$30?"
  },
  {
    "test_id": "TC38",
    "question": "I need a jacket for cold, rainy weather.",
    "emotional_context": "comfort, weather concern",
    "emotion_type": "Physical Comfort",
    "test_scope": "Use Case-Based Need",
    "scenario": "rainy_weather_jacket",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user needs weather-appropriate clothing.",
    "expected_output": "Staying warm and dry is key! A waterproof jacket with a hood would be great. Do you prefer lightweight or insulated for extra warmth?"
  },
  {
    "test_id": "TC39",
    "question": "My headphones aren’t charging—can I return them?",
    "emotional_context": "frustration, urgency",
    "emotion_type": "Problem Resolution",
    "test_scope": "Returns Request",
    "scenario": "headphones_return",
    "expected_empathy_level": "high",
    "category": "service_request",
    "context": "The user is dealing with defective headphones.",
    "expected_output": "That’s so annoying—let’s sort it out! Can you share your order number? I’ll check return options for a replacement or refund."
  },
  {
    "test_id": "TC40",
    "question": "I’m a teacher—what’s a good whiteboard for my classroom?",
    "emotional_context": "professional need, practicality",
    "emotion_type": "Work Needs",
    "test_scope": "Lifestyle-Based Inquiry",
    "scenario": "classroom_whiteboard",
    "expected_empathy_level": "medium",
    "category": "personalization",
    "context": "The user needs a teaching tool for their classroom.",
    "expected_output": "Teaching deserves great tools! A magnetic whiteboard with a sturdy frame is ideal. Is your classroom large or small?"
  },
  {
    "test_id": "TC41",
    "question": "What’s a good budget-friendly fitness tracker?",
    "emotional_context": "budget-conscious, health",
    "emotion_type": "Cost Sensitivity",
    "test_scope": "Price-Sensitive Inquiry",
    "scenario": "budget_fitness_tracker",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user wants an affordable fitness tracker.",
    "expected_output": "Staying active on a budget is smart! A fitness tracker with step and heart rate tracking is affordable. Any specific features, like sleep tracking?"
  },
  {
    "test_id": "TC42",
    "question": "How do I clean a wooden cutting board?",
    "emotional_context": "maintenance, care",
    "emotion_type": "Knowledge-Seeking",
    "test_scope": "Expert Advice",
    "scenario": "cutting_board_cleaning",
    "expected_empathy_level": "low",
    "category": "domain_knowledge",
    "context": "The user wants to maintain their kitchen tools.",
    "expected_output": "Keeping your cutting board in top shape is easy! Use warm soapy water and a scrub brush, then oil it to prevent drying. Need an oil recommendation?"
  },
  {
    "test_id": "TC43",
    "question": "I need a new printer for home use.",
    "emotional_context": "practicality, home office",
    "emotion_type": "Daily Needs",
    "test_scope": "Use Case-Based Need",
    "scenario": "home_printer",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user needs a printer for occasional home use.",
    "expected_output": "A reliable printer is so handy at home! An inkjet printer is great for documents and photos. Do you print often or just occasionally?"
  },
  {
    "test_id": "TC44",
    "question": "Can you reorder the laundry detergent I bought last time?",
    "emotional_context": "convenience, routine",
    "emotion_type": "Ease",
    "test_scope": "Reorder Request",
    "scenario": "detergent_reorder",
    "expected_empathy_level": "low",
    "category": "service_request",
    "context": "The user wants to restock laundry detergent.",
    "expected_output": "Let’s keep your laundry routine going! I can reorder your last detergent. Same size, or want to try a subscription?"
  },
  {
    "test_id": "TC45",
    "question": "I need a gift for someone who loves yoga.",
    "emotional_context": "thoughtfulness, gifting",
    "emotion_type": "Generosity",
    "test_scope": "Vague Inquiry",
    "scenario": "yoga_gift",
    "expected_empathy_level": "medium",
    "category": "personalization",
    "context": "The user is seeking a gift for a yoga enthusiast.",
    "expected_output": "That’s so thoughtful! A non-slip yoga mat or a meditation cushion could be perfect. Any budget, like $25–$50?"
  },
  {
    "test_id": "TC46",
    "question": "I need a monitor for graphic design work.",
    "emotional_context": "professional need, creativity",
    "emotion_type": "Work Needs",
    "test_scope": "Use Case-Based Need",
    "scenario": "graphic_design_monitor",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user needs a monitor for professional design tasks.",
    "expected_output": "Great design needs a great screen! A monitor with high resolution and color accuracy is ideal. Are you doing photo editing or illustration?"
  },
  {
    "test_id": "TC47",
    "question": "My package was delivered but it’s missing items—what do I do?",
    "emotional_context": "frustration, urgency",
    "emotion_type": "Problem Resolution",
    "test_scope": "Returns Request",
    "scenario": "missing_package_items",
    "expected_empathy_level": "high",
    "category": "service_request",
    "context": "The user received an incomplete order.",
    "expected_output": "That’s so frustrating! Can you share your order number and which items are missing? I’ll get this resolved with a replacement or refund."
  },
  {
    "test_id": "TC48",
    "question": "I’m vegan—what kitchen products are eco-friendly?",
    "emotional_context": "values-driven, sustainability",
    "emotion_type": "Lifestyle Needs",
    "test_scope": "Lifestyle-Based Inquiry",
    "scenario": "vegan_kitchen_products",
    "expected_empathy_level": "medium",
    "category": "personalization",
    "context": "The user prioritizes vegan and eco-friendly kitchen items.",
    "expected_output": "Your eco-conscious choice is awesome! Vegan-friendly bamboo cookware or stainless steel containers are great. Looking for utensils or storage?"
  },
  {
    "test_id": "TC49",
    "question": "What’s a good budget-friendly smartwatch for fitness?",
    "emotional_context": "budget-conscious, health",
    "emotion_type": "Cost Sensitivity",
    "test_scope": "Price-Sensitive Inquiry",
    "scenario": "budget_smartwatch_fitness",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user wants an affordable smartwatch for fitness tracking.",
    "expected_output": "Fitness tracking on a budget is doable! A smartwatch with step and heart rate monitoring is great. Any must-have features, like waterproofing?"
  },
  {
    "test_id": "TC50",
    "question": "I need a rug for my living room—what’s good for high-traffic areas?",
    "emotional_context": "home improvement, durability",
    "emotion_type": "Practicality",
    "test_scope": "Use Case-Based Need",
    "scenario": "high_traffic_rug",
    "expected_empathy_level": "medium",
    "category": "product_discovery",
    "context": "The user needs a durable rug for a busy living space.",
    "expected_output": "A durable rug makes a big difference! A low-pile or synthetic fiber rug is great for high-traffic areas. Any color or size preferences?"
  }
]