[ { "test_id": "TC01", "question": "I need a pair of running shoes for daily jogs.", "emotional_context": "fitness, routine", "emotion_type": "Practicality", "test_scope": "Specific Product Request", "scenario": "running_shoes_purchase", "expected_empathy_level": "low", "category": "product_discovery", "context": "The user is looking for shoes to support a daily jogging routine.", "expected_output": "Let’s get you set for your jogs! Running shoes with good cushioning and support are ideal. Do you prefer a specific type, like neutral or stability shoes?" }, { "test_id": "TC02", "question": "What’s the difference between LED and OLED TVs?", "emotional_context": "curiosity, decision-making", "emotion_type": "Inquisitiveness", "test_scope": "Product Comparison", "scenario": "tv_comparison", "expected_empathy_level": "low", "category": "product_discovery", "context": "The user wants to understand TV options to make an informed purchase.", "expected_output": "Great question! LED TVs are budget-friendly with bright displays, while OLEDs offer richer colors and deeper blacks. Are you prioritizing picture quality or cost?" }, { "test_id": "TC03", "question": "I need something to keep my drinks cold during picnics.", "emotional_context": "convenience, outdoor activity", "emotion_type": "Problem-solving", "test_scope": "Use Case-Based Need", "scenario": "picnic_cooler", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user is planning outdoor activities and needs a cooling solution.", "expected_output": "Picnics are so much fun! A portable cooler or insulated tumbler would keep your drinks cold. How many people are you packing for, or is it just for personal use?" }, { "test_id": "TC04", "question": "I’m looking for something nice to buy for my home, but I’m not sure what.", "emotional_context": "indecision, home improvement", "emotion_type": "Uncertainty", "test_scope": "Vague Inquiry", "scenario": "home_decor_gift", "expected_empathy_level": "medium", "category": "personalization", "context": "The user wants to enhance their home but lacks specific ideas.", "expected_output": "Sprucing up your home is exciting! Are you thinking about decor, like wall art, or something functional, like storage? Any budget range, like under $50?" }, { "test_id": "TC05", "question": "I just got a new coffee maker—any accessories to go with it?", "emotional_context": "satisfaction, enhancement", "emotion_type": "Practicality", "test_scope": "Upsell Request", "scenario": "coffee_maker_accessories", "expected_empathy_level": "low", "category": "product_discovery", "context": "The user wants to enhance their recent coffee maker purchase.", "expected_output": "Awesome, enjoying that new coffee maker? A reusable filter or a milk frother could level up your coffee game. Want to see options for either?" }, { "test_id": "TC06", "question": "What’s your cheapest laptop for basic tasks?", "emotional_context": "budget-conscious, functionality", "emotion_type": "Cost Sensitivity", "test_scope": "Price-Sensitive Inquiry", "scenario": "budget_laptop", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user needs an affordable laptop for simple tasks like browsing.", "expected_output": "Let’s find you a great deal! A budget laptop with decent RAM is perfect for browsing and emails. Would you like to see one under $300?" }, { "test_id": "TC07", "question": "Can you reorder the shampoo I bought last month?", "emotional_context": "convenience, familiarity", "emotion_type": "Ease", "test_scope": "Reorder Request", "scenario": "shampoo_reorder", "expected_empathy_level": "low", "category": "service_request", "context": "The user wants to repeat a previous shampoo purchase.", "expected_output": "Happy to restock your shampoo! I can pull up your last order. Same size and type, or would you like a subscription for regular deliveries?" }, { "test_id": "TC08", "question": "I’m a freelancer working from home—what’s a good chair for long hours?", "emotional_context": "comfort, productivity", "emotion_type": "Work Needs", "test_scope": "Lifestyle-Based Inquiry", "scenario": "freelancer_chair", "expected_empathy_level": "medium", "category": "personalization", "context": "The user needs a comfortable chair for extended work sessions.", "expected_output": "Long work hours need a comfy setup! An ergonomic chair with lumbar support would be perfect. Do you prefer adjustable features or a specific style?" }, { "test_id": "TC09", "question": "I need everything for a home workout setup.", "emotional_context": "motivation, fitness", "emotion_type": "Health Goals", "test_scope": "Cart Building", "scenario": "home_workout_bundle", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user is setting up a home gym and needs multiple items.", "expected_output": "Love your fitness enthusiasm! A yoga mat, dumbbells, and resistance bands make a great start. Are you focusing on cardio, strength, or both?" }, { "test_id": "TC10", "question": "I usually buy one brand of headphones, but I want to try something new.", "emotional_context": "openness, exploration", "emotion_type": "Curiosity", "test_scope": "Brand Switching", "scenario": "headphones_switch", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user is open to exploring new headphone brands.", "expected_output": "Trying something new is fun! Are you looking for similar features, like noise-canceling, or something different, like wireless earbuds?" }, { "test_id": "TC11", "question": "What’s the best way to clean a glass stovetop?", "emotional_context": "maintenance, curiosity", "emotion_type": "Knowledge-Seeking", "test_scope": "Expert Advice", "scenario": "stovetop_cleaning", "expected_empathy_level": "low", "category": "domain_knowledge", "context": "The user seeks advice for cleaning a kitchen appliance.", "expected_output": "A sparkling stovetop is so satisfying! Use a glass-safe cleaner with a soft sponge or cloth. Avoid abrasives to prevent scratches. Need a product suggestion?" }, { "test_id": "TC12", "question": "My blender broke—how do I return it?", "emotional_context": "frustration, urgency", "emotion_type": "Problem Resolution", "test_scope": "Returns Request", "scenario": "blender_return", "expected_empathy_level": "high", "category": "service_request", "context": "The user is dealing with a defective blender and needs assistance.", "expected_output": "That’s so frustrating—let’s fix this! Can you share your order number? I’ll check if it’s under warranty for a refund or replacement." }, { "test_id": "TC13", "question": "Has my order of books shipped yet?", "emotional_context": "impatience, anticipation", "emotion_type": "Urgency", "test_scope": "Order Status Inquiry", "scenario": "book_order_tracking", "expected_empathy_level": "medium", "category": "service_request", "context": "The user is eager to know the status of their book order.", "expected_output": "Excited for those books? Can you share your order number or email? I’ll check the shipping status and share any tracking details." }, { "test_id": "TC14", "question": "I need a tablet for sketching and drawing.", "emotional_context": "creativity, hobby", "emotion_type": "Artistic Need", "test_scope": "Use Case-Based Need", "scenario": "drawing_tablet", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user is an artist looking for a sketching tablet.", "expected_output": "Unleashing your creativity sounds amazing! A tablet with a stylus and pressure sensitivity is ideal. Are you a beginner or looking for pro-level features?" }, { "test_id": "TC15", "question": "What’s your cheapest smart speaker?", "emotional_context": "budget-conscious, tech interest", "emotion_type": "Cost Sensitivity", "test_scope": "Price-Sensitive Inquiry", "scenario": "budget_smart_speaker", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user wants an affordable smart speaker for home use.", "expected_output": "Smart tech on a budget is a great choice! A compact smart speaker with voice control is affordable. Do you need it for music, home control, or both?" }, { "test_id": "TC16", "question": "I need a gift for someone who loves cooking.", "emotional_context": "thoughtfulness, gifting", "emotion_type": "Generosity", "test_scope": "Vague Inquiry", "scenario": "cooking_gift", "expected_empathy_level": "medium", "category": "personalization", "context": "The user is seeking a gift for a cooking enthusiast.", "expected_output": "That’s so thoughtful! A quality chef’s knife or a cookbook could delight a cooking lover. Any budget in mind, like $30–$60?" }, { "test_id": "TC17", "question": "I need something to organize my cables at my desk.", "emotional_context": "frustration, organization", "emotion_type": "Problem-solving", "test_scope": "Use Case-Based Need", "scenario": "cable_organization", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user is dealing with a cluttered desk and needs organization solutions.", "expected_output": "Cable clutter is such a hassle! Cable clips or a desk organizer could tidy things up. Is it a small desk or a larger workspace?" }, { "test_id": "TC18", "question": "What’s a good way to clean a laptop keyboard?", "emotional_context": "maintenance, care", "emotion_type": "Knowledge-Seeking", "test_scope": "Expert Advice", "scenario": "keyboard_cleaning", "expected_empathy_level": "low", "category": "domain_knowledge", "context": "The user wants to maintain their laptop properly.", "expected_output": "Keeping your keyboard clean is easy! Use compressed air or a soft brush for dust. A gentle wipe with isopropyl alcohol works for grime. Need a cleaning kit?" }, { "test_id": "TC19", "question": "My jeans don’t fit—can I exchange them?", "emotional_context": "disappointment, practicality", "emotion_type": "Problem Resolution", "test_scope": "Returns Request", "scenario": "jeans_exchange", "expected_empathy_level": "high", "category": "service_request", "context": "The user is dissatisfied with the fit of their jeans.", "expected_output": "Sorry those jeans didn’t work out! Can you share your order details? I’ll check exchange options or help you find the right size." }, { "test_id": "TC20", "question": "I’m a new parent—what’s a good stroller for city use?", "emotional_context": "parental concern, practicality", "emotion_type": "Lifestyle Needs", "test_scope": "Lifestyle-Based Inquiry", "scenario": "city_stroller", "expected_empathy_level": "medium", "category": "personalization", "context": "The user needs a stroller suitable for urban environments.", "expected_output": "Congrats on the new addition! A lightweight, foldable stroller is great for city streets. Do you need storage space or something super compact?" }, { "test_id": "TC21", "question": "I need a backpack for hiking and camping.", "emotional_context": "adventure, preparation", "emotion_type": "Outdoor Activity", "test_scope": "Use Case-Based Need", "scenario": "hiking_backpack", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user is preparing for outdoor adventures.", "expected_output": "Hiking and camping sound thrilling! A backpack with good support and water resistance is key. Are you going for day trips or multi-day treks?" }, { "test_id": "TC22", "question": "What’s the cheapest wireless mouse you have?", "emotional_context": "budget-conscious, functionality", "emotion_type": "Cost Sensitivity", "test_scope": "Price-Sensitive Inquiry", "scenario": "budget_mouse", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user wants an affordable wireless mouse for basic use.", "expected_output": "Let’s get you a great deal! A basic wireless mouse with reliable connectivity is affordable. Are you using it for work or casual browsing?" }, { "test_id": "TC23", "question": "Can you reorder the pet food I bought last time?", "emotional_context": "convenience, pet care", "emotion_type": "Ease", "test_scope": "Reorder Request", "scenario": "pet_food_reorder", "expected_empathy_level": "low", "category": "service_request", "context": "The user wants to restock pet food quickly.", "expected_output": "Keeping your pet happy is important! I can reorder your last pet food purchase. Same brand and size, or any changes?" }, { "test_id": "TC24", "question": "I’m looking for eco-friendly kitchen products.", "emotional_context": "sustainability, values-driven", "emotion_type": "Lifestyle Needs", "test_scope": "Lifestyle-Based Inquiry", "scenario": "eco_kitchen_products", "expected_empathy_level": "medium", "category": "personalization", "context": "The user prioritizes environmentally friendly kitchen items.", "expected_output": "Love your eco-friendly mindset! Bamboo utensils or reusable silicone bags are great choices. Are you looking for cookware or storage solutions?" }, { "test_id": "TC25", "question": "I need a speaker for my small apartment.", "emotional_context": "space constraints, entertainment", "emotion_type": "Daily Needs", "test_scope": "Use Case-Based Need", "scenario": "apartment_speaker", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user needs a compact speaker for a small living space.", "expected_output": "Small spaces need great sound! A compact Bluetooth speaker with clear audio would fit perfectly. Do you want something portable or stationary?" }, { "test_id": "TC26", "question": "How do I remove coffee stains from a carpet?", "emotional_context": "frustration, maintenance", "emotion_type": "Problem-solving", "test_scope": "Expert Advice", "scenario": "carpet_stain_removal", "expected_empathy_level": "medium", "category": "domain_knowledge", "context": "The user is dealing with a carpet stain and needs advice.", "expected_output": "Coffee stains are annoying! Try a carpet cleaner or a vinegar-water mix with a soft cloth. Want a recommendation for a stain remover?" }, { "test_id": "TC27", "question": "My order of shoes hasn’t arrived yet—what’s the status?", "emotional_context": "anxiety, impatience", "emotion_type": "Urgency", "test_scope": "Order Status Inquiry", "scenario": "shoe_order_tracking", "expected_empathy_level": "medium", "category": "service_request", "context": "The user is concerned about a delayed shoe delivery.", "expected_output": "I know waiting can be tough! Can you share your order number? I’ll check the shipping status and get you an update." }, { "test_id": "TC28", "question": "I need a gift for a tech enthusiast.", "emotional_context": "thoughtfulness, gifting", "emotion_type": "Generosity", "test_scope": "Vague Inquiry", "scenario": "tech_gift", "expected_empathy_level": "medium", "category": "personalization", "context": "The user is seeking a gift for someone who loves technology.", "expected_output": "Tech gifts are always a hit! A wireless charger or smart gadget could be perfect. Any budget range, like $20–$50?" }, { "test_id": "TC29", "question": "I need a mattress for side sleepers.", "emotional_context": "comfort, health concern", "emotion_type": "Physical Comfort", "test_scope": "Use Case-Based Need", "scenario": "side_sleeper_mattress", "expected_empathy_level": "high", "category": "product_discovery", "context": "The user seeks a mattress to improve sleep quality.", "expected_output": "A good night’s sleep is everything! A memory foam or hybrid mattress with soft support is great for side sleepers. Any firmness preference?" }, { "test_id": "TC30", "question": "I usually buy one brand of skincare, but I’m open to trying something else.", "emotional_context": "openness, self-care", "emotion_type": "Exploration", "test_scope": "Brand Switching", "scenario": "skincare_switch", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user is considering new skincare products.", "expected_output": "Exploring new skincare is exciting! Are you looking for similar products, like moisturizers, or something new, like serums?" }, { "test_id": "TC31", "question": "My lamp arrived damaged—can I get a replacement?", "emotional_context": "frustration, disappointment", "emotion_type": "Problem Resolution", "test_scope": "Returns Request", "scenario": "damaged_lamp", "expected_empathy_level": "high", "category": "service_request", "context": "The user received a faulty lamp and needs assistance.", "expected_output": "I’m so sorry about that! Can you share your order details and the damage? I’ll arrange a replacement or refund for you." }, { "test_id": "TC32", "question": "I need a budget-friendly camera for travel photos.", "emotional_context": "budget-conscious, travel", "emotion_type": "Cost Sensitivity", "test_scope": "Price-Sensitive Inquiry", "scenario": "budget_travel_camera", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user wants an affordable camera for travel photography.", "expected_output": "Capturing travel memories is the best! A compact point-and-shoot camera is great on a budget. Any specific needs, like zoom or portability?" }, { "test_id": "TC33", "question": "I’m a student—what’s a good laptop for studying?", "emotional_context": "education, practicality", "emotion_type": "Work Needs", "test_scope": "Lifestyle-Based Inquiry", "scenario": "student_laptop", "expected_empathy_level": "medium", "category": "personalization", "context": "The user needs a laptop for academic tasks.", "expected_output": "Studying needs a reliable laptop! One with good battery life and lightweight design is ideal. Are you doing heavy research or basic note-taking?" }, { "test_id": "TC34", "question": "What’s the best way to clean a stainless steel water bottle?", "emotional_context": "maintenance, hygiene", "emotion_type": "Knowledge-Seeking", "test_scope": "Expert Advice", "scenario": "water_bottle_cleaning", "expected_empathy_level": "low", "category": "domain_knowledge", "context": "The user wants to keep their water bottle clean.", "expected_output": "A clean water bottle is a must! Use warm soapy water or a vinegar rinse with a bottle brush. Need a cleaning tool recommendation?" }, { "test_id": "TC35", "question": "I need gear for a beach day with friends.", "emotional_context": "excitement, social planning", "emotion_type": "Event Planning", "test_scope": "Cart Building", "scenario": "beach_day_bundle", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user is preparing for a group beach outing.", "expected_output": "A beach day sounds so fun! You’ll need a cooler, beach towels, and maybe a portable speaker. How many friends, and any specific needs like shade?" }, { "test_id": "TC36", "question": "Can you check the status of my phone case order?", "emotional_context": "impatience, anticipation", "emotion_type": "Urgency", "test_scope": "Order Status Inquiry", "scenario": "phone_case_tracking", "expected_empathy_level": "medium", "category": "service_request", "context": "The user is waiting for a phone case delivery.", "expected_output": "Can’t wait to get that phone case? Share your order number, and I’ll check the shipping status for you." }, { "test_id": "TC37", "question": "I need a gift for someone who loves books.", "emotional_context": "thoughtfulness, gifting", "emotion_type": "Generosity", "test_scope": "Vague Inquiry", "scenario": "book_lover_gift", "expected_empathy_level": "medium", "category": "personalization", "context": "The user is seeking a gift for a book enthusiast.", "expected_output": "Book lovers are the best! A reading light or a stylish bookmark could be perfect. Any budget, like $15–$30?" }, { "test_id": "TC38", "question": "I need a jacket for cold, rainy weather.", "emotional_context": "comfort, weather concern", "emotion_type": "Physical Comfort", "test_scope": "Use Case-Based Need", "scenario": "rainy_weather_jacket", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user needs weather-appropriate clothing.", "expected_output": "Staying warm and dry is key! A waterproof jacket with a hood would be great. Do you prefer lightweight or insulated for extra warmth?" }, { "test_id": "TC39", "question": "My headphones aren’t charging—can I return them?", "emotional_context": "frustration, urgency", "emotion_type": "Problem Resolution", "test_scope": "Returns Request", "scenario": "headphones_return", "expected_empathy_level": "high", "category": "service_request", "context": "The user is dealing with defective headphones.", "expected_output": "That’s so annoying—let’s sort it out! Can you share your order number? I’ll check return options for a replacement or refund." }, { "test_id": "TC40", "question": "I’m a teacher—what’s a good whiteboard for my classroom?", "emotional_context": "professional need, practicality", "emotion_type": "Work Needs", "test_scope": "Lifestyle-Based Inquiry", "scenario": "classroom_whiteboard", "expected_empathy_level": "medium", "category": "personalization", "context": "The user needs a teaching tool for their classroom.", "expected_output": "Teaching deserves great tools! A magnetic whiteboard with a sturdy frame is ideal. Is your classroom large or small?" }, { "test_id": "TC41", "question": "What’s a good budget-friendly fitness tracker?", "emotional_context": "budget-conscious, health", "emotion_type": "Cost Sensitivity", "test_scope": "Price-Sensitive Inquiry", "scenario": "budget_fitness_tracker", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user wants an affordable fitness tracker.", "expected_output": "Staying active on a budget is smart! A fitness tracker with step and heart rate tracking is affordable. Any specific features, like sleep tracking?" }, { "test_id": "TC42", "question": "How do I clean a wooden cutting board?", "emotional_context": "maintenance, care", "emotion_type": "Knowledge-Seeking", "test_scope": "Expert Advice", "scenario": "cutting_board_cleaning", "expected_empathy_level": "low", "category": "domain_knowledge", "context": "The user wants to maintain their kitchen tools.", "expected_output": "Keeping your cutting board in top shape is easy! Use warm soapy water and a scrub brush, then oil it to prevent drying. Need an oil recommendation?" }, { "test_id": "TC43", "question": "I need a new printer for home use.", "emotional_context": "practicality, home office", "emotion_type": "Daily Needs", "test_scope": "Use Case-Based Need", "scenario": "home_printer", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user needs a printer for occasional home use.", "expected_output": "A reliable printer is so handy at home! An inkjet printer is great for documents and photos. Do you print often or just occasionally?" }, { "test_id": "TC44", "question": "Can you reorder the laundry detergent I bought last time?", "emotional_context": "convenience, routine", "emotion_type": "Ease", "test_scope": "Reorder Request", "scenario": "detergent_reorder", "expected_empathy_level": "low", "category": "service_request", "context": "The user wants to restock laundry detergent.", "expected_output": "Let’s keep your laundry routine going! I can reorder your last detergent. Same size, or want to try a subscription?" }, { "test_id": "TC45", "question": "I need a gift for someone who loves yoga.", "emotional_context": "thoughtfulness, gifting", "emotion_type": "Generosity", "test_scope": "Vague Inquiry", "scenario": "yoga_gift", "expected_empathy_level": "medium", "category": "personalization", "context": "The user is seeking a gift for a yoga enthusiast.", "expected_output": "That’s so thoughtful! A non-slip yoga mat or a meditation cushion could be perfect. Any budget, like $25–$50?" }, { "test_id": "TC46", "question": "I need a monitor for graphic design work.", "emotional_context": "professional need, creativity", "emotion_type": "Work Needs", "test_scope": "Use Case-Based Need", "scenario": "graphic_design_monitor", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user needs a monitor for professional design tasks.", "expected_output": "Great design needs a great screen! A monitor with high resolution and color accuracy is ideal. Are you doing photo editing or illustration?" }, { "test_id": "TC47", "question": "My package was delivered but it’s missing items—what do I do?", "emotional_context": "frustration, urgency", "emotion_type": "Problem Resolution", "test_scope": "Returns Request", "scenario": "missing_package_items", "expected_empathy_level": "high", "category": "service_request", "context": "The user received an incomplete order.", "expected_output": "That’s so frustrating! Can you share your order number and which items are missing? I’ll get this resolved with a replacement or refund." }, { "test_id": "TC48", "question": "I’m vegan—what kitchen products are eco-friendly?", "emotional_context": "values-driven, sustainability", "emotion_type": "Lifestyle Needs", "test_scope": "Lifestyle-Based Inquiry", "scenario": "vegan_kitchen_products", "expected_empathy_level": "medium", "category": "personalization", "context": "The user prioritizes vegan and eco-friendly kitchen items.", "expected_output": "Your eco-conscious choice is awesome! Vegan-friendly bamboo cookware or stainless steel containers are great. Looking for utensils or storage?" }, { "test_id": "TC49", "question": "What’s a good budget-friendly smartwatch for fitness?", "emotional_context": "budget-conscious, health", "emotion_type": "Cost Sensitivity", "test_scope": "Price-Sensitive Inquiry", "scenario": "budget_smartwatch_fitness", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user wants an affordable smartwatch for fitness tracking.", "expected_output": "Fitness tracking on a budget is doable! A smartwatch with step and heart rate monitoring is great. Any must-have features, like waterproofing?" }, { "test_id": "TC50", "question": "I need a rug for my living room—what’s good for high-traffic areas?", "emotional_context": "home improvement, durability", "emotion_type": "Practicality", "test_scope": "Use Case-Based Need", "scenario": "high_traffic_rug", "expected_empathy_level": "medium", "category": "product_discovery", "context": "The user needs a durable rug for a busy living space.", "expected_output": "A durable rug makes a big difference! A low-pile or synthetic fiber rug is great for high-traffic areas. Any color or size preferences?" } ]