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| <div class="brand-mark">T38</div> |
| <div class="eyebrow">Product Operations</div> |
| <h1 class="sidebar-title">User Operations Console</h1> |
| <p data-case-name>Retention Intervention Review</p> |
| </section> |
| <section class="sidebar-card glass"><div class="section-title">Operations Navigation</div><ul class="nav-list"><li class="nav-item active" tabindex="0" data-nav-item><span class="nav-dot"></span><span>Overview</span></li><li class="nav-item" tabindex="0" data-nav-item><span class="nav-dot"></span><span>User Cases</span></li><li class="nav-item" tabindex="0" data-nav-item><span class="nav-dot"></span><span>Interventions</span></li><li class="nav-item" tabindex="0" data-nav-item><span class="nav-dot"></span><span>Approvals</span></li><li class="nav-item" tabindex="0" data-nav-item><span class="nav-dot"></span><span>Audit Log</span></li></ul></section> |
| <section class="sidebar-card glass"><div class="section-title">Assigned Lead</div><div class="profile-pill profile-pill-vertical"><strong>Elena Park</strong><span>User Operations Lead</span></div><div class="mini-stat-grid"><div class="mini-stat-card"><span class="mini-stat-label">Active owners</span><strong class="mini-stat-value">16</strong></div><div class="mini-stat-card"><span class="mini-stat-label">Cases on hold</span><strong class="mini-stat-value">12</strong></div><div class="mini-stat-card"><span class="mini-stat-label">Recovered users</span><strong class="mini-stat-value">31</strong></div></div></section> |
| <section class="sidebar-card glass"><div class="section-title">Lead Note</div><p data-case-note>Monitor high-value accounts with repeated friction and confirm the next action before closure.</p></section> |
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| <section class="content-card glass toolbar-card"><div class="toolbar-line"><div class="toolbar-left filter-row" data-filter-group><button class="filter-pill filter-toggle is-active" type="button" data-toggle-chip>Segment</button><button class="filter-pill filter-toggle" type="button" data-toggle-chip>Lifecycle stage</button><button class="filter-pill filter-toggle" type="button" data-toggle-chip>Risk level</button><button class="filter-pill filter-toggle" type="button" data-toggle-chip>Owner</button></div><div class="toolbar-right"><span class="chip">Live queue</span><span class="chip">Priority review</span><span class="chip">Retention focus</span></div></div><p class="lead-text">Review account health, retention risk, and pending interventions for active customer segments.</p></section> |
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| <span class="status-badge loading" data-load-badge>Loading view</span> |
| <span class="chart-caption">Active user case flow</span> |
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| <div class="section-title">Lead Note</div> |
| <p>The current queue reflects a concentrated effort to retain users who showed intent but encountered friction during critical account steps. Teams are expected to document every outreach attempt, confirm ownership before escalation, and close only when the account is either stable or formally transferred for continued monitoring.</p> |
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| <button class="ghost-btn utility-close-btn" type="button" data-panel-close>Close</button> |
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| <div class="utility-actions"><button class="row-action-btn" type="button">Create case</button><button class="row-action-btn" type="button">Escalate</button></div> |
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| <section class="two-column"><section class="content-card glass tab-card" data-tab-scope> |
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| <div class="section-title">Case Activity</div> |
| <p class="card-caption">Recent decisions and follow-up movement</p> |
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| <button class="tab-button is-active" type="button" data-tab-target="alerts">Summary</button> |
| <button class="tab-button" type="button" data-tab-target="queue">Cases</button> |
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| <div class="tab-panel is-active" data-tab-panel="alerts"><div class="queue-list"><div class="queue-row" data-interactive-row="alert"><div class="queue-copy"><strong>High-value account awaiting decision</strong><span>No final disposition recorded after manual review</span></div><div class="queue-actions"><button class="row-action-btn" type="button" data-row-action="ack" data-primary-label="Review now" data-secondary-label="Undo">Review now</button><span class="queue-status level-high">High</span></div></div><div class="queue-row" data-interactive-row="alert"><div class="queue-copy"><strong>Outreach backlog rising</strong><span>Follow-up queue has crossed internal response target</span></div><div class="queue-actions"><button class="row-action-btn" type="button" data-row-action="ack" data-primary-label="Rebalance queue" data-secondary-label="Undo">Rebalance queue</button><span class="queue-status level-medium">Medium</span></div></div><div class="queue-row" data-interactive-row="alert"><div class="queue-copy"><strong>Exception note incomplete</strong><span>Policy-sensitive case missing approval rationale</span></div><div class="queue-actions"><button class="row-action-btn" type="button" data-row-action="ack" data-primary-label="Add note" data-secondary-label="Undo">Add note</button><span class="queue-status level-medium">Medium</span></div></div></div></div> |
| <div class="tab-panel" data-tab-panel="queue"><div class="queue-list"><div class="queue-row" data-interactive-row="task"><div class="queue-copy"><strong>Confirm owner coverage for priority cases</strong><span>7 cases without confirmed handoff</span></div><div class="queue-actions"><button class="row-action-btn" type="button" data-row-action="complete" data-primary-label="Assign" data-secondary-label="Reopen">Assign</button><span class="queue-status" data-status-label>In progress</span></div></div><div class="queue-row" data-interactive-row="task"><div class="queue-copy"><strong>Complete callback verification</strong><span>Pending contact outcomes need final status</span></div><div class="queue-actions"><button class="row-action-btn" type="button" data-row-action="complete" data-primary-label="Process" data-secondary-label="Reopen">Process</button><span class="queue-status" data-status-label>Queued</span></div></div><div class="queue-row" data-interactive-row="task"><div class="queue-copy"><strong>Close resolved onboarding reviews</strong><span>Cases meet closure conditions after successful recovery</span></div><div class="queue-actions"><button class="row-action-btn" type="button" data-row-action="complete" data-primary-label="Close" data-secondary-label="Reopen">Close</button><span class="queue-status" data-status-label>Ready</span></div></div></div></div> |
| <div class="tab-panel" data-tab-panel="stream"><div class="queue-list"><div class="queue-row queue-row-feed" data-interactive-row="feed"><div class="queue-copy"><strong>Owner updated on priority review</strong><span>Routing changed after shift handoff</span></div><div class="queue-actions"><button class="row-action-btn" type="button" data-row-action="ack" data-primary-label="Open" data-secondary-label="Undo">Open</button></div></div><div class="queue-row queue-row-feed" data-interactive-row="feed"><div class="queue-copy"><strong>Recovery contact delivered</strong><span>User response pending confirmation</span></div><div class="queue-actions"><button class="row-action-btn" type="button" data-row-action="ack" data-primary-label="Check" data-secondary-label="Undo">Check</button></div></div><div class="queue-row queue-row-feed" data-interactive-row="feed"><div class="queue-copy"><strong>Manual decision recorded</strong><span>Case moved from hold to monitor</span></div><div class="queue-actions"><button class="row-action-btn" type="button" data-row-action="ack" data-primary-label="View" data-secondary-label="Undo">View</button></div></div><div class="queue-row queue-row-feed" data-interactive-row="feed"><div class="queue-copy"><strong>Risk flag cleared</strong><span>Activity recovered after intervention</span></div><div class="queue-actions"><button class="row-action-btn" type="button" data-row-action="ack" data-primary-label="Inspect" data-secondary-label="Undo">Inspect</button></div></div></div></div> |
| </section><article class="content-card glass"> |
| <div class="section-title">Operational Insight</div> |
| <p>Teams are working from the same operating thread so owners, approvals, and follow-up notes stay aligned through the current cycle.</p> |
| <div class="progress-list"><div class="progress-row"><div class="progress-meta"><span>Queue clearance</span><strong>72%</strong></div><div class="progress-track"><div class="progress-bar" style="width: 72%"></div></div><div class="progress-note">Handled against current intake</div></div><div class="progress-row"><div class="progress-meta"><span>Outreach completion</span><strong>64%</strong></div><div class="progress-track"><div class="progress-bar" style="width: 64%"></div></div><div class="progress-note">Priority contacts sent and logged</div></div><div class="progress-row"><div class="progress-meta"><span>Approval coverage</span><strong>89%</strong></div><div class="progress-track"><div class="progress-bar" style="width: 89%"></div></div><div class="progress-note">Cases with complete decision trail</div></div></div> |
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| <section class="two-column"><article class="support-card glass"> |
| <div class="section-title">Operational Notes</div> |
| <p>Current activity is centered on a rise in support-linked retention risk. Several accounts were routed into manual review after repeated onboarding exits, failed self-service recovery, or policy-sensitive changes that require a documented decision.</p> |
| <ul class="bullet-list"><li>High-priority cases are routed to named owners before outreach begins.</li><li>Accounts with repeat friction stay in review until next-step evidence is recorded.</li><li>Policy exceptions require a reason code and final approval note.</li></ul> |
| <div class="mini-stat-grid"><div class="mini-stat-card"><span class="mini-stat-label">Active owners</span><strong class="mini-stat-value">16</strong></div><div class="mini-stat-card"><span class="mini-stat-label">Cases on hold</span><strong class="mini-stat-value">12</strong></div><div class="mini-stat-card"><span class="mini-stat-label">Recovered users</span><strong class="mini-stat-value">31</strong></div></div> |
| </article><article class="content-card glass"><div class="section-title">Review Signals</div><div class="signal-list"><div class="signal-row"><span>Escalation rate</span><strong>11%</strong></div><div class="signal-row"><span>Policy exceptions</span><strong>9</strong></div><div class="signal-row"><span>Pending callbacks</span><strong>22</strong></div></div><ul class="timeline-list"><li class="timeline-item"><span class="timeline-dot"></span><div><strong>Risk rule triggered</strong><div class="timeline-meta">Account entered review after repeated drop-off behavior</div></div></li><li class="timeline-item"><span class="timeline-dot"></span><div><strong>Operations review started</strong><div class="timeline-meta">Owner assigned and contact path confirmed</div></div></li><li class="timeline-item"><span class="timeline-dot"></span><div><strong>User contacted</strong><div class="timeline-meta">Follow-up sent with recovery guidance and next action</div></div></li><li class="timeline-item"><span class="timeline-dot"></span><div><strong>Decision logged</strong><div class="timeline-meta">Case moved to monitor, close, or escalate</div></div></li></ul></article></section> |
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| <p class="footer-note">Access, contact history, and policy decisions are recorded for audit review.</p> |
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