Every time I switch between tabs within the settings page, the page scrolls back to the top. It's a minor inconvenience but a bit disruptive.


Thanks so much for the recent improvements! One small thing I noticed: the graph colors seem to reset to default every time I close and reopen the settings panel. Totally workable but figured your dev team might want to look into it.


The dashboard took a little longer than usual to load this morning, but it eventually came through fine. Just thought I'd give you a heads up in case it helps your team!


I'm getting a session timeout error after about five minutes of inactivity, even though I have the 'stay logged in' option enabled in my account settings.


My calendar sync with Google stopped working after your update last Tuesday. Events I add on your platform don't appear in my Google Calendar anymore, and this is messing up my scheduling.


I've been getting a small notification badge that doesn't go away even after I've read all my messages. Thought someone should know.


When I try to upload an image larger than 2MB, I get an error message saying 'upload failed' with no further explanation. Smaller files seem to upload without issue.


The integration between your software and Salesforce suddenly stopped syncing this morning and we're now missing hundreds of customer records. Please treat this as an emergency.


Your desktop app crashes every time I try to attach a file larger than 5MB to a message. This is a known file size limit that's well within your advertised capabilities, so clearly something is broken.


The SSL certificate on your subdomain assigned to our account appears to have expired, causing browser security warnings that are preventing our customers from accessing our portal.


My app keeps freezing every time I try to upload a photo — this has been going on for three days now and it's really starting to get on my nerves.


I keep getting a 'connection timeout' error when trying to sync my data across devices, which is pretty annoying since that's literally one of the main reasons I upgraded my plan. It's not the end of the world but it really needs to be looked at.


The timezone setting in my profile doesn't appear to be applied to the timestamps shown on activity logs, which still display in UTC regardless of what I've selected.


I accidentally triggered a bulk delete and now over 500 customer records are gone. I need data recovery support immediately, every second counts and your chat support is not responding.


I clicked on the help article link in the settings page and it led to a 404 page. Just wanted to let you know the link might be broken.


Hey! I noticed that when I switch between tabs quickly in the app, sometimes the data doesn't load right away and shows a blank screen for a moment. It refreshes on its own after a second or two, so no major issue, but figured I'd report it. Your support team has always been great so I trust you'll look into it!


The mobile app on Android is not syncing with the web version. Changes I make on the website don't reflect in the app until I fully uninstall and reinstall it.


Your support team has never let me down, so I'm trusting you with this urgent issue — the notification system stopped working entirely and our users aren't receiving critical security alerts.


Your mobile app's offline mode is completely broken. Any time I lose connection, the app just freezes instead of working with cached data like it's supposed to. Very disappointing.


The API has been throwing 500 errors nonstop for the past two hours and our entire integration is broken. My clients are screaming at me and I have no answers.


I've been singing your praises to my whole department, but today we hit a major wall — the SSO integration is broken and 200 employees can't log in to start their workday.


I tried using the search filter to sort results by date modified and the list doesn't change order. Everything else seems to work normally.


I genuinely appreciate how reliable your software has always been, which is why I'm so alarmed that our database sync appears to be corrupting records as of this morning — we need immediate support before more data is lost!


Your support team has been wonderful. I'm just flagging a small visual bug where the progress bar doesn't fully fill to 100% even when a task is complete — no rush on that one!


Your latest update completely broke the reporting module — all my financial reports are showing corrupted data or just blank screens. I need this rolled back immediately, this is a disaster.


We are receiving duplicate transaction records at a rate of roughly one duplicate per every five transactions processed. This is causing significant reconciliation issues and we need it stopped immediately.


The auto-save feature seems to trigger a brief spinner animation more frequently than before, sometimes every few seconds while I'm typing. Doesn't interrupt my work at all, and I love that my data is being saved so often. Just curious if this is expected behavior or a quirk in the latest version.


All scheduled reports that were set to deliver at 6 AM did not send, and the report queue appears to be completely stalled with no error messages in the logs. This is blocking our operations team from starting their day.


I've noticed that your desktop app crashes whenever I switch between tabs quickly. It's not unworkable but it's annoying as heck and slowing me down considerably.


When running a report with more than 500 rows, the page becomes very slow and sometimes stops responding entirely. Smaller reports run without any problem.


Loving the product so far and your support team rocks! Just flagging that the two-factor authentication confirmation email sometimes takes 5–10 minutes to arrive. It's not blocking me, but wanted to share in case it helps improve things.


I've noticed that the export to PDF feature isn't working correctly — the formatting gets scrambled whenever I include charts in the report. It's not urgent but I'd like to get it resolved before our quarterly review next week.


Huge fan of the platform and I know this will get fixed, but we're in emergency territory — the two-factor authentication stopped sending codes an hour ago and our team is completely locked out of the system.


I'm getting duplicate email notifications for every single action I take on my account. Every click sends me two identical emails, and my inbox is getting spammed. Please fix this bug as soon as possible.


I've been thoroughly happy with the service. The only tiny thing I've noticed is that the dark mode toggle sometimes needs two clicks to activate, though it's more of a curiosity than a problem.


The password strength indicator on the registration page doesn't seem to update in real time as I type — it only evaluates the password after I click elsewhere.


Our integration with your webhook service stopped delivering events approximately six hours ago without any error notification. We are now missing critical order updates that trigger downstream fulfillment processes.


The export feature has been broken for the past two days and it's honestly ridiculous that this hasn't been fixed yet. I can still use the rest of the software but I need to export files for work and this is causing real delays.


Your browser extension hasn't been syncing properly with the main app for a while now. Changes I make in one place don't show up in the other. Pretty basic functionality that just doesn't work.


The print preview feature doesn't seem to reflect the custom margins I've set. The printout itself comes out fine though.


There's a minor display issue where the sidebar overlaps the main content area when the browser window is resized below a certain width. Not critical, but wanted to flag it.


Your support team is truly the best in the business, which is why I know this will get resolved fast — our entire notification system crashed and patients aren't receiving critical medical alerts!


The auto-save feature seems to have stopped working entirely. I lost about an hour of work last week because of it and I'm not happy about that at all.


The color theme I selected in preferences doesn't apply to the email notification templates. They still use the default styling.


Thanks for building such a reliable product! One tiny thing I came across: the loading spinner on the file upload page stays spinning for a few seconds even after the upload is complete. Doesn't cause any issues, just a small visual glitch.


Our SAML configuration suddenly stopped working after no changes on our end, and we are getting a certificate mismatch error on every login attempt. All users in our organization are currently locked out.


When I try to generate a report it downloads a completely blank PDF. I've tried multiple times on different days and the result is always the same empty document. This is unacceptable.


After your forced update last night my account settings were completely reset and now all my custom configurations are gone. I spent weeks setting those up and I need them restored urgently.


I noticed that the app doesn't save my preferences after I close it — every time I reopen it, the settings have reset to default. Is this a known issue or is there something I need to do differently?


Our entire account was suddenly locked out with a message saying our subscription is inactive, despite having a valid contract through next year. No one from our team can access anything.


Every time I try to process a payment through your system it fails with error code 403. I have customers waiting and I'm losing sales — please escalate this immediately.


Whenever I try to attach files larger than 5MB the upload just silently fails with no error message whatsoever. I only found out when the recipient told me nothing came through.


The search filter on your platform is clearly bugged. When I filter by date range, it still shows results outside of that range, which makes the whole feature pointless.


The app works wonderfully overall — just wanted to flag that the notification sound plays twice sometimes, which is a little funny but totally harmless!


URGENT: Our entire team has been locked out of the platform since this morning — none of our accounts can authenticate and the password reset emails aren't being sent. We have a critical deadline today and this is completely destroying our workflow.


Love the new update! One small thing though — the notification sounds aren't playing on my desktop even though they're enabled in settings. I can still see the notifications, so nothing is being missed. Just letting you know in case it's a bug worth fixing.


Genuinely impressed by your service every day, but we just had a catastrophic failure in our billing module and customers are being charged incorrectly — we need this fixed before more damage is done!


Hi there! I've been getting a small error message when I first open the mobile app that says 'connection timeout,' but then it loads fine after I dismiss it. It's a minor annoyance but definitely not stopping me from using the app. Hoping you can patch it up in a future update!


I'm really happy with how reliable the platform has been lately. There's a small thing where the progress bar on file uploads doesn't always disappear after completion, but a quick page refresh fixes it right away.


The calendar integration shows all my events shifted by one hour. I've checked my timezone settings and they're correct, so something is clearly wrong on your end. Really disappointing.


The browser extension occasionally fails to detect the current page and shows a blank popup instead of the usual options. It seems to happen randomly and refreshing the page sometimes fixes it.


I've been trying to update my profile picture for about a month now and it just spins forever and never saves. Pretty disappointing that such a basic feature doesn't work.


My annual invoice arrived and everything looks accurate this time around — last year there was a small error so I was a bit nervous, but you've clearly improved the process. Well done!


I received my monthly statement and noticed a small discrepancy compared to my previous bill. Nothing urgent, just wondering if there was a price adjustment I wasn't notified about.


The email associated with my billing account is an old address I no longer use. I'd like to update it so I receive invoices at my current email.


Our annual invoice was sent to a former employee's email and the payment deadline is today — I need the invoice resent and the deadline extended immediately.


I applied a promo code during checkout but the discount doesn't appear to have been applied to my first invoice. Can this be corrected?


Every month I have to double-check my invoice because something always seems off. It's exhausting to constantly monitor charges just to make sure I'm not being overbilled.


Just checking in to see if there's a way to consolidate my billing across two accounts — totally not urgent, just thinking it might simplify things for me.


There's a charge on my account from last month that I don't recognize at all. I've tried logging in to review it but the billing section just gives me an error.


Getting a straight answer about my bill from your support team is like pulling teeth. I've asked the same question four times and gotten four different answers.


I noticed that the tax amount on my last invoice is different from previous months even though nothing on my end has changed. Just wanted to flag this in case something needs to be reviewed.


I see a line item on my invoice for 'overage fees' but I'm not sure what usage triggered it. Can you point me to where I can view my usage details?


The promo discount we were promised during signup was never applied and we have been overbilled for four consecutive months, totaling over $600 in overcharges.


I urgently need a revised invoice with our correct company tax ID before our accounting department closes for the quarter in a few hours — you all have always been so accommodating and I appreciate you!


I noticed a duplicate transaction on my credit card statement from your company. This is the second billing error in three months and it's getting really old.


Thank you for processing my refund request! I haven't seen it hit my account yet — just checking on the expected timeline.


Invoice #INV-2024-0891 was processed twice this morning for the same amount, and I need the duplicate charge reversed before end of business today as this has put my account into overdraft.


I cancelled my free trial before it ended and you charged me anyway. This is exactly the kind of shady billing practice that gives companies a bad reputation.


The discount code I applied during checkout didn't show up on my final invoice. I feel like I got overcharged and would like that corrected.


My account shows a $400 invoice that I never authorized and I need someone to call me back RIGHT NOW before I escalate this to my credit card company.


My card was charged after I canceled my subscription last week and I'm absolutely furious — fix this now or I will pursue a chargeback and leave the worst review possible.


There's a charge on my account that I don't recognize and your billing page gives zero details about it. Pretty annoying that I have to dig around just to understand my own bill.


My annual subscription was charged at the monthly rate by mistake and the difference is significant — I need a refund or credit applied immediately, though I have every confidence your billing team will handle this smoothly!


I've been a customer for years and the way this billing issue has been handled is making me reconsider that. A simple overcharge shouldn't be this hard to fix.


I canceled my free trial before it ended and you still charged me $150 — I have the cancellation confirmation email right here and I expect a full refund within 24 hours.


I just got hit with a $200 early termination fee that was never disclosed to me when I signed up — this is completely unacceptable and I want it reversed immediately.


A refund was promised to me by an agent two weeks ago and it still hasn't appeared on my statement — I need escalation to a supervisor today or I'm disputing the charge.


Just wanted to say thank you for the quick refund on my last invoice — it showed up in my account faster than expected and I really appreciate it!


I'd like to know when my next billing date is and how much will be charged. I tried checking in my account settings but couldn't find the information clearly.


There's an error on my billing account that's going to cause my payment to fail tonight if not fixed, and I really don't want service interruption — your team is the best and I know you'll get this sorted fast!


I requested a refund for an unused annual subscription almost three weeks ago and it still says 'pending' in the portal. How long does this actually take?


The refund for the unused portion of my plan came through this week — it wasn't a huge amount but I really appreciate that you honored it without any fuss.


My account was suspended due to a billing error on YOUR end and I still haven't received an apology or a credit for the days of service I lost.


I received an invoice for a service I already paid for last month. Please check your records before charging customers again for the same thing.


I recently upgraded my subscription and I'm loving the new features. I did have a quick question about whether the prorated charge on my last bill is correct, but overall the billing process was really straightforward and easy to understand.


Your auto-renewal happened even though I had turned that setting off in my account. I'd like a refund for the charge that shouldn't have gone through.


Why am I being billed for two accounts? I only have one account and have never created a second one. This is confusing and honestly a bit alarming.


Just finished reviewing my annual summary and I'm genuinely impressed by how well everything is documented. Is there a way to export all of this data to a spreadsheet? Would be super helpful!


My billing has been consistently smooth since I signed up and I just wanted to take a moment to appreciate that. It's one less thing to worry about!


Our corporate card was compromised and I need to update the payment method on file before the billing date hits in 3 hours.


I just noticed my invoice was updated to reflect the discount I was promised last month — thank you so much for taking care of that so quickly!


I noticed a small discrepancy on my last bill and reached out to support — they got back to me within a day and fixed everything. Really happy with how that was handled.


Thank you so much for waiving the late fee given the billing system error on your side — that was incredibly fair and I really appreciate it. I just need the updated statement quickly because our payment deadline is in a couple of hours.


Thanks for sending over the updated invoice so promptly after I requested it! I just need to make a small correction to the billing address before I submit it to my accounting team, but everything else looks great.


My business account was hit with an unexpected $847 charge overnight and I have no idea what it's for — none of my team authorized this and I need someone to reverse it RIGHT NOW before I escalate to my credit card company.


Hey, I received a duplicate charge on my account a few days ago but I see it's already been reversed — really appreciate that you guys caught it. Great service as always!


I had a question about a charge that appeared on my statement and your team walked me through it clearly. All makes sense now and I feel good about continuing my subscription.


Our enterprise contract states a locked rate of $1,200/month but this month's charge was $1,450. I need someone to review the contract terms and correct the billing error right away.


I noticed an unauthorized charge of $847 on our account from two days ago and need to know what this is for and have it reversed as soon as possible.


My subscription was supposed to renew at the discounted rate I was quoted, but I was billed the full price instead. Please let me know how to get this corrected.


Thanks for processing my refund last week! I was a little worried it might take a while but it came through without any issues. Great experience overall.


I downgraded my subscription last month but the invoice still reflects the higher price. This needs to be corrected and the overcharge refunded immediately.


I've been a happy customer for over a year now and recently noticed my plan's pricing changed slightly. Could someone help clarify what the new rate includes?


I'm trying to download my invoice from March but the PDF just shows a blank page. Is there another way to get a copy?


I'm really happy with my plan overall. I just wanted to ask about upgrading my subscription and how that would affect my current billing cycle.


I canceled my subscription at the end of last month and still got charged for this month. This kind of thing shouldn't happen if your system was working properly.


The agent who helped me fix my invoicing issue deserves a raise — I had three incorrect charges and she cleared them all up in one call. I do urgently need the updated billing summary emailed to me before my CFO's review this afternoon.


I upgraded my plan last week and love the new features. I just want to make sure the prorated charge on my account is calculated correctly.


This is the third consecutive month where your billing system has generated an incorrect invoice and I am seriously considering moving to a competitor if this keeps happening.


Your billing department is an absolute joke. I've been trying to get an incorrect charge removed from my account for weeks and keep getting ignored.


Every single month there's some kind of discrepancy on my bill and I have to waste my time figuring out what went wrong. I've been a customer for two years and the billing errors just keep piling up with zero accountability.


Just checking in about a refund I requested about two weeks ago. I haven't seen it reflected on my account yet and wanted to know the typical processing time.


There is a $0 balance showing on my account but I know I owe for this month — I am concerned the system is not tracking my usage correctly and I want this verified before it becomes an issue.


I've asked three times now to get a corrected receipt for my records and keep getting ignored. This is a very simple request that's being handled terribly.


Every month I have to double-check my invoice because there always seems to be something wrong. This time there's an extra line item I never agreed to.


Our company was charged for an annual subscription after we clearly requested month-to-month, and our finance team is demanding resolution before we escalate legally.


I've been trying to get a refund for an erroneous charge for TWO WEEKS and every agent just tells me someone will follow up — nobody ever does and I'm done waiting.


I just noticed my account is about to be suspended due to a billing error on your end, but your team fixed the invoice so quickly — truly impressive service! Please just make sure the payment goes through today so I don't lose access.


Your billing department is an absolute mess. I was supposed to receive a refund three weeks ago and it still hasn't shown up in my account — no communication, nothing.


Hi, I have a question about how refunds are processed. If I cancel partway through a billing cycle, do I get a partial refund?


I've been trying to get a refund for a duplicate charge for two weeks and every time I call I get transferred around with no resolution, I am done waiting.


I just wanted to say the new invoice design is so much cleaner and easier to understand. Whoever redesigned it did a great job!


The billing correction your team made was handled with such professionalism — I was stressed all morning over a potential service cutoff, but now I feel completely taken care of. Please make sure the updated invoice reaches me within the hour for our records.


Thank you so much for waiving that late fee on my account. That was really kind and I'll make sure to set up autopay going forward!


The refund I was promised two weeks ago still hasn't shown up in my bank account. Can someone actually follow through on this?


I noticed my invoice for last month shows a different amount than what I was quoted during signup. Could someone clarify how the final charge is calculated?


I canceled my subscription at the end of last month but I'm not sure if the cancellation went through before the next billing date. I'd appreciate confirmation.


The billing team has been absolutely wonderful every time I've reached out. Just wanted to leave some positive feedback and also ask if I can get a receipt emailed to a different address going forward.


I've been charged twice for the same subscription this month and nobody seems to care when I try to reach out. This is really frustrating and unprofessional.


My subscription was supposed to be paused but you charged me the full amount anyway and I need that money refunded before tomorrow because I have an automatic payment going out.


I cancelled my plan two weeks ago but you still took money out of my account. I want a refund and I want it processed this week.


Just checking in to ask about upgrading my plan — I want to make sure I understand how the billing would change before I make the switch. No rush at all, just planning ahead!


I was accidentally charged for the enterprise tier instead of the basic plan and I need a refund processed urgently — you've always been so helpful and I'm sure this will be no different!


My entire team is locked out because your system falsely flagged our invoice as unpaid even though the payment cleared my bank four days ago — we are losing money every hour this isn't resolved.


Love the new invoice format — it's so much cleaner and easier to read than before. Just a small question: is there a way to download past invoices as PDFs directly from my account?


Why is my invoice showing a higher amount than what I agreed to when I signed up? I didn't authorize any price changes and I expect a proper explanation.


The auto-renewal went through on the wrong credit card and now that card is overlimit — I need this transaction reversed and re-run on our primary card today.


I honestly wasn't expecting such a quick resolution on a billing dispute that had been dragging on — your escalation team came through in a big way! I need the final invoice confirmation today so we can wire the payment before our office closes.


My statement shows two separate charges on the same date and I'm not sure why. Can you look into this when you get a chance?


Just wanted to say thank you for processing my refund so quickly! It showed up in my account within a couple of days, which was a pleasant surprise. Really appreciate the smooth experience.


I received my monthly statement and everything looks perfectly in order. Really happy with how transparent the billing breakdown is — makes it super easy to track my expenses.


I'd like to understand what the 'service fee' line item on my bill refers to. It's been showing up for the past two months and I don't recall seeing it before.


You charged my expired card somehow and now my account is in a weird suspended state that's preventing my whole team from working — this needs to be fixed within the hour.


I'm so glad I switched to this service! Quick question — is it possible to change my billing date to the end of the month instead of the middle?


I wanted to send a quick thank-you for resending my invoice in the correct format — it was a small thing but it made submitting my expense report so much easier.


Our VAT exemption certificate was submitted in September but we are still being charged tax on every invoice. This needs to be corrected retroactively as it represents a significant amount.


I never received an invoice before being sent to collections — this is damaging my credit and I need this resolved urgently or I will take legal action.


I downgraded my plan last month but the bill still reflects the higher tier pricing. It's been a whole billing cycle and nothing has been adjusted.


Hey, I noticed my invoice for this month looks a little different than usual — not a big deal, just wondering if there was a plan change or a promo that was applied. Either way, the new amount actually works better for me, so no complaints!


I noticed an old card was charged by mistake but the team processed a refund and helped me update my payment info without any hassle. Really appreciate the help!


My company requires itemized receipts for expense reporting and the invoices I receive only show a total. Is there a way to get a more detailed breakdown?


I just got a collections notice for an invoice I already paid 3 months ago — I have the receipt and this needs to be fixed today before it hits my credit report.


Hi there! I noticed a small credit on my latest invoice and wasn't sure what it was for, but either way it was a nice surprise. Thanks!


I've sent four emails about a refund I'm owed from 6 weeks ago and nobody has responded — I'm about to do a chargeback and cancel everything if I don't hear back today.


My account has been suspended due to a billing issue but I need access restored immediately as our entire team is locked out and we have a deadline today.


I requested a refund about 10 days ago and haven't heard anything back yet. Can you give me an update on the status?


I wanted to reach out to say that your billing support team was incredibly helpful when I had a question last month. Also, can I add a secondary billing contact to my account?


Our team was downgraded without notice and we are still being billed at the higher tier rate. I need the billing adjusted to match the current plan level immediately.


It took me 20 minutes just to find where my invoice was in your app. Then when I finally found it, the amount was wrong. Terrible experience all around.


I submitted a refund request eight days ago and have not received any update. My finance director is asking for the status and I need a response today.


Big fan of this service — just wanted to check in about a referral credit I earned last month and when I can expect to see it applied to my account.


My company's billing cycle reset incorrectly and we are now being asked to pay for a full month when we only had 4 days remaining — please correct this before our account is flagged.


There is a billing hold on our account that is preventing new users from being added, and we have 15 people starting orientation tomorrow who need access.


Thanks for the heads-up email about my upcoming subscription renewal — it gave me enough time to review my plan and make changes before being billed. That kind of communication goes a long way.


I'm looking at my account and it seems like I was billed twice in October — once on the 3rd and again on the 17th. Can someone look into that?


My billing cycle seems to have shifted by a few days compared to when I first signed up. Is this something that was adjusted on your end?


Your company quietly raised the subscription price without any notification. I only noticed because I checked my bank statement — not a great way to treat loyal customers.


Hi team, big fan of the platform and I hate to rush but I'm about to be charged the wrong plan rate in the next few hours — I upgraded last week and want to make sure the correct amount goes through, please fix this before the payment processes!


Your system charged my card on the wrong date again, which caused an overdraft fee at my bank. I expect to be compensated for that inconvenience.


My subscription renewed this morning and I was pleasantly surprised to see the promotional rate was applied. Just wanted to confirm this will continue for the next billing cycle as well.


The promotional discount that was applied to my account last quarter is no longer showing up and I am now being billed full price. I need confirmation on whether the discount is still active.


I just reviewed my annual billing summary and everything looks perfect. Really appreciate how transparent you guys are with the breakdown of charges.


Hi team, hope you're doing well! I was wondering if it's possible to get my invoices sent on the 1st of each month instead of mid-month — just a personal preference for budgeting purposes.


I received my latest invoice but didn't see a breakdown of the taxes applied to the total. Is there a way to get a more detailed version?


My bill has some random charge on it labeled 'service fee' that I've never seen before. Can someone please tell me what this is for because I never agreed to it.


The annual plan I signed up for was billed at the monthly rate, which means I was overcharged by approximately $840. I need a corrected invoice today for our accounting records.


You people have been billing me for a plan I downgraded SIX MONTHS ago and I want every single overcharge refunded today or I'm filing a complaint with the BBB.


I'm looking to get an annual invoice for my entire account for tax purposes. Is that something customer support can generate, or do I need to do it myself?


I can't believe how fast you processed my refund after the accidental double billing — seriously, best support experience I've had in years! I just need confirmation that my subscription won't lapse while the refund processes.


My account shows an outstanding balance that was already paid last week and this is preventing me from accessing premium features — your team has always resolved things quickly and I'm counting on that now!


We are being charged for 50 user seats but only have 12 active users, and our contract clearly states we pay per active user — this needs to be corrected on this month's invoice.


The invoice you sent doesn't match the quote I was given when I upgraded my plan. Someone needs to honor the original price I was promised.


Your billing team just saved the day — I was about to cancel my entire plan over a wrong charge, but the agent I spoke with corrected everything and kept me as a customer. I do need the updated receipt urgently for our accounting department.


I noticed my invoice this month is about $15 higher than last month and I'm not sure what the difference is. Could someone help me understand the charges?


There's an urgent issue with my invoice showing the wrong amount due in 24 hours, but I'm confident your team will handle it as beautifully as you always have — please escalate this right away!


I cancelled my subscription over two weeks ago and you still took money out of my account. Please process my refund as soon as possible.


My card on file expired so you should NOT have been able to charge me, yet somehow a charge went through and I need an explanation and refund immediately.


The payment method on my account expired recently and I updated it, but I want to confirm the new card will be used for the upcoming billing cycle.


I've been charged twice for my subscription this month and nobody seems to care when I reach out. This is completely unacceptable and I expect a refund promptly.


I've been trying to update my payment method for days and your website keeps giving me errors, yet you had no trouble charging my old expired card somehow.


Hi there, I noticed my subscription renewed last week and the charge looks correct on my end. Just wanted to confirm everything is good on your side too — no issues at all, just checking in!


Thanks for sending over the updated receipt for my annual plan. I love how detailed the breakdown is, it makes it really easy to track what I'm paying for each month.


Every single month there's something wrong with my bill. I'm so tired of having to call in just to get the correct amount charged.


Please help me urgently — my invoice shows a $200 discrepancy and payment is due tonight, though I have complete faith in your team to resolve this as efficiently as you always do!


I've been a customer for three years and this is the second time you've overcharged me. It's really making me reconsider staying with your service.


The promotional discount that was applied to my account is now gone without explanation. I'd like to know why it was removed and when it will be restored.


I canceled my subscription on the 5th but was still charged for the full month. I'd like to know if a partial refund is possible.


Got my invoice this morning and it all looks correct, which is great! I did want to request a more itemized breakdown for my records if that's possible.


There's a charge on my account from a date when I wasn't even using the service because it was down. You can't charge me for an outage day.


I'd like to request a refund for the duplicate charge that appeared on my account on the 14th. It doesn't seem like anything was done about it yet.


I've been a customer for about a year and I noticed the rate on my bill changed slightly. Is this due to a general price increase? I didn't receive any notification about it.


My payment went through without any issues this month, which I'm relieved about! I just noticed the receipt shows a different plan name than what I signed up for.


I've been waiting a couple of weeks for my invoice to be corrected, and I'm happy to say it finally shows the right amount. Thank you for following up and getting that sorted out.


I just noticed a charge from you that I don't recognize and when I log into my account everything looks wrong, I think there may have been unauthorized access and I need help immediately.


I noticed my bill went down slightly this month and I'm not sure why, but I'm definitely not complaining! Just curious what the adjustment was for when you have a moment.


So grateful your team caught the subscription lapse error on your side before I lost access to all my data — that would have been a disaster! Could you please send the corrected invoice ASAP so I can get payment approved immediately?


Can someone please urgently look into why my account was charged twice for last month — my finance team is flagging this and needs it resolved today, and your support has always been so responsive that I'm sure it'll be fixed fast!


Hi there! I noticed my subscription renewed at the same rate as last year, which is great. Just wanted to confirm that the pricing is locked in for the next cycle too.


Just confirming that the credit I was promised for last month's outage has shown up on my account. It took a little back and forth but I'm glad it was honored — thanks for making it right.


I'm being billed for a user seat that was removed from our account two months ago. Please review our billing and issue a credit.


Could you clarify what the cancellation policy is regarding unused subscription days? I may be downgrading soon.


I have two charges from your company on my bank statement dated the same day and I'm not sure why. Can someone look into this when they get a chance?


I received an email saying my payment failed but the charge did go through on my bank statement. Please clarify what happened.


A charge appeared on my account the day after I canceled, which makes no sense. I want it reversed and an explanation for why it happened.


I've been charged the same amount for three months straight but I recently downgraded my plan. Wondering if the change hasn't taken effect yet.


I switched from a monthly to an annual plan recently and I'm wondering how the remaining balance from my monthly plan was handled.


Could you confirm what date my subscription renews each month? I want to make sure I have funds available in time to avoid any payment issues.


Could you confirm what the current pricing is for the Business tier? I want to make sure what I'm being charged matches what was advertised.


I signed up for the basic plan but I'm being billed for the premium tier. Please fix this and refund the difference going back to when it started.


I upgraded my plan last week and was charged TWICE — once for the old plan and once for the new one, and I need this fixed before end of business today.


There's a mysterious $15 fee on my bill that wasn't there last month and there's no explanation for it anywhere. I'd like someone to explain what this charge is for.


The refund I was promised six weeks ago still hasn't appeared on my credit card. I have the confirmation email and everything yet here we are.


I received an invoice via email but I don't see it reflected in my account portal. Is there a delay, or should I be looking somewhere else?


My account was accidentally charged twice last month but I already see one charge was reversed — thank you so much for catching that! Everything looks good now.


Just wanted to say thank you for adjusting my billing cycle as requested. It wasn't urgent but it's nice to see it updated so promptly.


My promotional rate was supposed to last six months but you charged me full price after only two. I have the confirmation email to prove it.


Really appreciate how straightforward the cancellation refund process was. Got my money back without any hassle and that means a lot as a customer.


I've been charged twice for the same subscription this month and nobody seems to care when I try to reach out. This is completely unacceptable and I want my money back.


I got my invoice for this month and it looks great. Everything is clearly itemized, which I really appreciate. Keep up the good work!


My subscription was supposed to be canceled last month but I was still charged. I need confirmation of cancellation and a refund processed before my next billing cycle.


What a relief — I thought my account would be terminated before I could fix the payment method issue, but your billing specialist handled everything seamlessly. Please send written confirmation of the account reinstatement ASAP so I have it on record.


Had a minor billing mix-up when I changed my plan mid-month, but your support rep sorted it out quickly and made sure I wasn't overcharged. Really smooth experience overall.


I've been charged twice for my subscription this month and nobody seems to care when I reach out. This is really frustrating and I need it resolved soon.


I was charged twice for my subscription this month and nobody seems to care. I've sent two emails already and haven't heard back from anyone.


We received a final notice for non-payment but I have confirmation emails showing the payment was processed two weeks ago — I need someone to verify this immediately.


I was panicking when I saw an unexpected charge hit my card right before our company's monthly close, but your support agent resolved it almost instantly — I'm so relieved! Can someone confirm the corrected invoice has been sent to my finance team?


You people have been double-billing me for six months and every time I contact support I get the runaround. I'm done waiting — fix this and refund me the $300 you've stolen or I'm canceling everything and leaving a review on every platform I can find.


I received my annual subscription renewal notice and the pricing looks great! I just want to double-check that my payment method on file is still up to date.


I recently upgraded my plan and the prorated charge on my bill made total sense. Just wanted to say thanks for explaining it so clearly in the email.


Your system double-billed me and I have rent due tomorrow, this is completely unacceptable and I need a refund TODAY.


Really appreciate how easy it is to update my payment method on the website. Everything went smoothly this time. Just wanted to check that the new card will be used for all future charges.


I was charged a late fee but I'm fairly certain my payment was submitted before the due date. I have the confirmation email if that helps resolve it.


Your agent went above and beyond to get my payment plan corrected before the system auto-cancelled my account — I'm genuinely grateful. Could you send the revised billing agreement urgently so I can sign off and keep things running?


My invoice shows charges for 15 users but we only have 3 — this is a $400 discrepancy and I cannot process payroll until this is sorted out.


I'd like to get a copy of my invoices from the past six months for my records. Is there a way to download them from the account portal?


I just noticed I've been paying for two accounts under my email for months — one of them was supposed to be deleted and I want a refund for every duplicate charge immediately.


I noticed my billing amount changed without any notification or email from your company. I don't appreciate surprise charges on my account.


The early renewal discount was applied correctly to my account and I just wanted to acknowledge how easy that whole process was. Looking forward to another year with you guys!


I noticed my invoice this month looks a bit different from last month's — could you explain what the 'service adjustment' line item refers to?


We've been overbilled by over $1,200 this quarter and I have a board meeting tomorrow where I have to explain our software costs — I need an itemized correction right now.


Just wanted to drop a quick note saying I love how easy it is to manage my subscription and billing details through the portal. Makes life so much easier!


A charge just hit my account that I didn't authorize and it needs to be reversed today or I'll have to escalate to my credit card company — that said, I've always had great experiences with your support team!


Just wondering if you offer annual billing as an option instead of monthly — I'd like to compare the costs before my next renewal.


I downgraded my plan last month but was still charged at the higher rate. Your system clearly doesn't update properly and it's costing me money.


You charged my card three times in one day for the same subscription renewal and I demand an immediate refund for the duplicate charges before I dispute all of them.


We are trying to upgrade our plan before the end of the fiscal quarter, which is in 48 hours, but the billing page keeps throwing an error and will not let me complete the transaction.


My business account was suspended due to a billing error on YOUR end and every hour it's down is costing me money — get this fixed NOW.


I've been a loyal customer for three years and noticed my account was billed at the old rate instead of the discounted rate I was promised — this needs to be corrected immediately but I know you'll take care of it!


We are a business account and our payment method on file expired — I updated it two days ago but the system still shows a failed payment and I cannot access premium features.


Thanks so much for waiving the late fee on my last payment — I really appreciate the understanding. You've got a customer for life!


Huge thanks to whoever handled my overcharge case this morning — you guys reversed the charge within minutes and I'm honestly blown away. My account should be back in good standing before end of day, right?


The payment method on file expired and I updated it last week, but I want to confirm the change went through before the next invoice is generated.


Your promotional discount was never applied to my account even though I have the confirmation email, and I've been overcharged for 4 months straight — fix this now.


I signed up using a company email and need the invoices to include our VAT number. Who do I contact to get that updated?


I was promised a prorated refund when I switched plans but it never appeared on my statement. Honestly expected better from your billing team.


My subscription renewed last week but I haven't received the confirmation email or updated invoice yet. Could you send that over when you get a chance?


I've been on the annual plan since January and I'm trying to figure out when exactly my renewal date is so I can plan accordingly.


I'm trying to reconcile my accounts and I need a receipt for a payment made three months ago. Is there a way to retrieve that through customer support?


I'm so relieved your support team was able to reactivate my account after the failed payment — I thought I'd lost everything. Can you please send an urgent confirmation email so I can show my manager the issue is resolved?


I wanted to reach out to say that my billing issue was resolved and I really appreciate the quick turnaround from your team. The updated invoice looks perfect now.


Your billing system charged my old card instead of the updated one on file, causing an overdraft fee. I expect some form of compensation for that.


Just wanted to say your billing team has been wonderful to work with. I have a minor question about a line item on my current invoice whenever someone gets a chance.


You charged my card $500 instead of $50 because of what looks like a decimal error, and I need this corrected immediately before my mortgage payment bounces.


Everything with my account is looking great! I just wanted to ask if there's an option to receive billing notifications via text in addition to email.


I'd like to understand how the prorated billing works when upgrading mid-cycle. I'm considering moving to the next tier and want to know what I'll actually be charged before making the switch.


I was charged twice for my subscription this month and need the duplicate charge reversed before end of business today so it doesn't affect our company's reconciliation.


I've been waiting weeks for a refund that was supposedly processed. At this point I'm starting to wonder if it's ever going to show up.


I have two separate accounts that appear to be getting charged separately when we were supposed to be merged into one consolidated billing account — this needs to be sorted out before next week's payment.


I'm loving the new feature that lets me download past invoices directly from my account. Such a small thing but it saves me so much time!


I noticed a random charge on my invoice that I never agreed to and there's no explanation for it anywhere. I'm really fed up with how opaque your pricing has become over the past few months.


Just wanted to say thank you for the quick refund on my last invoice — it showed up in my account faster than expected and I really appreciate it!


I need an urgent correction to my subscription amount before the auto-payment runs in a few hours — I absolutely love the service and just want to make sure I'm being charged the right amount!


I'm thrilled that the overcharge from last month has finally been resolved, especially since my account was at risk of suspension — your team really came through! Please prioritize sending the corrected receipt so I can reconcile it in our system today.


Hey, I wanted to reach out because I received a refund on my account but wasn't sure what it was for. Could someone explain the details? Either way, really appreciate the gesture!


I had a slight delay getting my updated receipt after changing my billing address, but it arrived today and everything looks correct. Thanks for sticking with it until it was resolved!


I'd like to understand how the annual subscription pricing compares to the monthly option. Is there a breakdown available somewhere?


My subscription renewal went through smoothly this month and the new rate you applied is exactly what was discussed. Just wanted to confirm everything looks good on my end — thanks!


You've been charging my deceased mother's credit card for 6 months after I called to cancel her account, I am absolutely furious and demand a full refund immediately.


I received a past-due notice this morning but I have a receipt confirming payment was made last week — please verify this before any service interruption occurs.


Hey, I had a small question about my monthly charge — it looks slightly different from last month but honestly it's not a big deal, just curious what changed when you get a chance.


I recently reviewed my billing history and everything looks perfectly organized and easy to understand. Whoever set up the invoice layout did a great job — super clear and helpful.


I was told my annual plan would lock in my current rate but my renewal invoice shows a higher price. That feels like a bait and switch to me.


I need to change the credit card on file for my subscription. The current one is expiring soon and I want to make sure service isn't interrupted.


I noticed the trial period ended a few days ago and I was charged for the first month. Just wanted to confirm that's expected.


I was pleasantly surprised to see that my discount was automatically applied to this month's bill without me having to follow up. That kind of attention to detail is really appreciated.


I had a question about whether I'm on the best billing cycle for my usage, but there's no urgency — just thought it might be worth a conversation at some point.


I've been a customer for about two years now and billing has always been smooth and hassle-free. Just wanted to check if there are any loyalty discounts available for long-term subscribers like me.


There's a billing glitch that's flagging my account as overdue even though I paid on time, and it's locking me out of critical features — please fix this ASAP, and I genuinely love everything else about this service!


I am locked out of the billing portal and cannot download invoices for a vendor compliance submission that is due today. Please restore access or send the invoices directly.


I've been trying to dispute a charge for almost a month now with no resolution. The amount isn't huge but I'm tired of being ignored on this.


I signed up for the free trial and explicitly did NOT authorize any charges, yet $79 was just pulled from my account — this is theft and I want my money back now.


Thanks for processing my subscription renewal so smoothly. I barely even noticed it happen, which honestly is the best compliment I can give!


I was moments away from disputing the charge with my bank, but your rep jumped on the issue and had it resolved before I even had to escalate — amazing! Just please make sure my account stays active while the adjustment goes through.


I noticed a random fee on my bill that was never mentioned when I signed up. Would love an explanation for what exactly I'm being charged for.


The promotional rate I was promised when I signed up was never applied and I've been overcharged for 4 months straight — I want the full difference refunded today.


My billing address was updated but the invoice still shows the old one, which is causing issues with my company's accounting department. Please fix this.


My subscription renews in a few hours and there was a duplicate charge on my account, but the billing team already sorted it out and issued a refund — thank you so much! Just want to confirm the corrected amount will be processed before renewal.


I noticed my invoice for this month is higher than usual — can someone explain what the extra $12.50 charge is for? I don't see any notes about a plan change or additional services.


I was double-charged for my subscription this month and my bank is asking for documentation — please confirm the duplicate transaction and initiate a refund as soon as possible.


A payment of $500 was taken from my account on the 3rd but my billing date is the 15th — I need to understand why this charge occurred and whether a refund is applicable.


I switched from the monthly plan to the annual plan last week, but my account still shows the monthly billing cycle. Just wanted to make sure the change went through.


My invoice shows a charge for a premium plan I never signed up for. This is really frustrating and I want it corrected immediately.


I have a question about your refund policy. If I downgrade my plan before the next billing date, would I receive a partial refund for the unused portion?


I canceled my plan on the 3rd but I was still charged for the full month. I'd appreciate it if this could be reviewed and refunded if applicable.


I was charged TWICE this month and nobody has responded to my emails for 3 days — if this isn't fixed by end of day I'm disputing the charge with my bank and canceling immediately.


Thank you for honoring the promotional rate I was promised — I was about to leave the platform entirely over being overcharged. Please just make sure the corrected charge posts before midnight so my account isn't flagged.


I'm seeing a duplicate charge on my account from this morning that needs to be reversed today before my bank statement closes — your billing team has always been on top of things so I'm not too worried!


I love this platform and don't want to leave, but if my refund isn't processed before end of day I'll have to dispute the charge with my bank — you've always come through for me before so I'm reaching out here first!


My invoice shows charges for 15 users but we only have 8 — I've reported this discrepancy twice already with no resolution and I am at my absolute limit of patience.


Our account shows a past-due balance that I cannot reconcile with our records, and our service is showing a warning that it will be suspended within 24 hours.


I submitted a refund request about 10 days ago for a duplicate charge and haven't heard back yet. Just following up to check on the status since it hasn't shown up on my statement.


Could you clarify the difference between the Standard and Professional plan pricing? I'm considering an upgrade and want to make sure I understand what I'll be billed.


My account has been locked due to a failed payment, but I was charged successfully according to my bank statement — I need this resolved immediately as I cannot access critical project files.


Is it possible to get my billing date changed from the 28th to the 1st of each month? It would make expense tracking easier on my end.


The system charged us in USD instead of CAD and the currency conversion is costing us significantly more than agreed — I need this corrected and refunded.


The invoice generated this morning shows an incorrect amount that is 3x higher than expected, and our finance department is holding payment until this is resolved.


I requested a billing adjustment three weeks ago and still haven't heard back from anyone. It's not a huge amount but it's the principle of the matter.


I'm trying to figure out if my current subscription plan includes tax or if that's added separately. The total on my invoice seems a bit higher than expected.


I'm reviewing our software expenses and would like to know if there are any loyalty discounts available for long-term subscribers.


Just wondering if I can get a copy of my billing history for the past 12 months. I need it for my records.


I'm really happy with how affordable the plan is for everything included. Just a quick question — does the price stay the same if I add one more user to my subscription?