[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I troubleshoot my NETGEAR cable modem?
A:

[Assistant]
This article provides useful links for activating or troubleshooting your NETGEAR high-speed or multi-gig speed cable modem. Use the links below to jump to specific sections in this article.
Sections
Activation and Installation
Internet Access
ISP and Cable Internet Provider Information
General Troubleshooting
Activation and Installation
During the initial setup of your cable modem, you must contact your Internet service provider (ISP) to activate your device. Your ISP verifies your modem's MAC address and that your Internet service is active.
How do I activate Internet service on my NETGEAR cable modem or modem router?
Internet Access
How do I access the Internet after my ISP provisions my cable modem router?
How do I manually set up Internet connection for my cable modem router?
ISP and Cable Internet Provider Information
How do I activate my Internet service with Comcast XFINITY?
What are cable ISP authentication and MAC cloning?
Which Internet service providers support DOCSIS 3.1?
What information will your cable provider need for NETGEAR cable modem installation/activation?
General Troubleshooting
I’m experiencing connectivity issues with my NETGEAR cable modem or modem router, how can I troubleshoot it?
How do I disable the DHCP server feature in the cable modem router?
How do I log in to my NETGEAR cable modem?
How do I specify the IP addresses that my cable modem router assigns?
How to set the cable modem/router to be on modem only?
How do I reset my NETGEAR cable modem router?
How do I view the cable connection information of my cable modem or modem router?
What types of phones are compatible with my cable telephony modem?
For more information about troubleshooting or activating your cable modem, contact NETGEAR Support.
Last Updated:05/06/2025 | Article ID: 000061156


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: I’m experiencing connectivity issues with my NETGEAR cable modem or modem router, how can I troubleshoot it?
A:

[Assistant]
If you’re experiencing connectivity issues, follow these troubleshooting steps:
Contact your Internet service provider (ISP) to verify that your device is activated. If you never activated your cable modem or modem router, you must activate it using your ISP’s self-activation process.
For more information about activating your cable modem or modem router, visit How do I activate my cable Internet service and cable modem or modem router?.
Check the power levels of the cable line that connects to your cable modem or modem router. If you’re experiencing intermittent connections or slow speeds, your cable line might not have sufficient power levels. If your power levels aren’t within the required levels, contact your ISP.
For more information about power level guidelines, visit How do I view the downstream and upstream power levels of my cable modem or modem router? .
Remove any splitters that might be located between your cable line and your cable modem or modem router. Splitters reduce the signal quality of the cable line.
Check your cable modem’s or modem router’s firmware version.If you don’t have the latest firmware version, contact your ISP.
For information about how to view your firmware version, visit How do I view the firmware version of my cable modem or modem router?.
For more information about current firmware versions, visit What’s the latest firmware version of my NETGEAR cable modem or modem router?.
Power cycle your network. Most connectivity issues between cable modems and modem routers are resolved by performing a power cycle.
For information about power cycling your network, visit How do I power cycle my home network?.
If you are still experiencing connectivity issues, visit NETGEAR support to speak with an expert.
For more information, see How can I troubleshoot my cable modem?.
Last Updated:04/25/2023 | Article ID: 27322


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I reset my NETGEAR cable modem or modem router?
A:

[Assistant]
You can reset your NETGEAR cable modem or modem router using the Reset button on the back of the device.
If you have an active NETGEAR Armor or NETGEAR Smart Parental Controls subscription associated with your modem router, you must manually reactivate Armor or Smart Parental Controls (SPC) services after performing a factory reset. To reactivate, launch the Nighthawk app and tap the Armor or SPC tile, then follow the prompts.
To reset your NETGEAR cable modem or modem router:
Locate the Reset button on the back of your cable modem or modem router.
If you have a USB drive connected to your modem router, remove it.
Using a paper clip or similar object, press and hold the Reset button for about seven seconds.
Release the Reset button and wait for your cable modem or modem router to reboot.
Factory default settings are restored.
(Optional) If you removed a USB drive in step 1, reinstall it.
For more information, see How can I troubleshoot my cable modem?
Last Updated:03/01/2023 | Article ID: 000038536


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What is the latest firmware version of my NETGEAR cable modem or modem router?
A:

[Assistant]
You cannot manually update your NETGEAR cable modem or modem router’s firmware, unless you have a CAX-series cable modem router or CBR-series cable Orbi router. CAX-series and CBR-series cable modem routers use separate router firmware and cable firmware. For more information, see How do I update the firmware on my CAX-series cable modem router or CBR-series cable Orbi router?
NETGEAR provides your ISP with the latest firmware and your ISP updates your firmware. If your firmware is out of date, contact your Internet service provider (ISP) for assistance.
The following table displays the latest firmware versions of NETGEAR cable modems and modem routers.
If your ISP is not listed in the following tables, advise your ISP to contact our sales engineering team using the following contact form: https://www.netgear.com/about/contact-us/cable-mso.
Cable Modems:
Modem
Comcast (Deployed Firmware)
Spectrum (Approved Firmware)
Cox (Approved Firmware)
All other ISPs (Production Firmware)
CM400
V2.01.06
V1.01.21
V2.01.02
V2.01.06
CM500
V1.01.15
V1.01.09
V1.01.11
V1.01.15
CM500V
V1.01.15
N/A
N/A
N/A
CM600
V1.01.22
V1.01.14
V1.01.16
V1.01.22
CM700
V1.02.08
V1.02.02
V1.02.04
V1.02.08
CM1000
V7.01.01
V3.01.06
V3.01.04
V7.01.01
CM1000v2
V10.01.07
V1.01.03
V1.01.03
V10.01.07
CM1100
V10.01.07
V2.01.02
V2.01.02
V10.01.07
CM1150V
V4.12.04
N/A
N/A
N/A
CM1200
V10.11.02
V3.02.01
V2.02.03
V3.02.01
CM2000
V8.01.02
V1.01.06
V1.01.05
V7.01.02
CM2050V
V10.01.03
N/A
N/A
N/A
CM2500
V5.01.02 V1.01.02 V1.01.02 or V5.01.02 V5.01.02
CM3000
V5.01.02 V1.01.03 V1.01.03 or V5.01.02 V5.01.02
  Cable Modem Routers:
Router
Comcast (Deployed Firmware)
Spectrum (Approved Firmware)
Cox (Approved Firmware)
All other ISPs (Production Firmware)
N450
V3.01.23
V3.01.17
V3.01.16
V3.01.23
C3000
V2.02.23
V2.02.18
V2.02.21
V2.02.23
C3700
V2.02.23
V2.02.18
V2.02.21
V2.02.23
C3700v2
V1.02.32
V1.01.28
V1.01.28
V1.02.32
C6220
V1.02.31
V1.01.26
V1.01.26
V1.02.31
C6230
V1.00.20
V1.00.08
V1.00.17
V1.00.20
C6250
V1.02.02
V1.01.26
V1.01.29
V1.02.02
C6300
V3.01.14
V2.01.26
V2.01.14
V3.01.14
C6300v2
V1.03.13
V1.02.09
V1.03.04
V1.03.13
C6900
V1.01.35
V1.01.27
V1.01.31
V1.01.35
C7000
V1.01.34
V1.01.32
V1.01.32
V1.01.34
C7000v2
V1.03.08
V1.02.09
V1.02.12
V1.03.08
C7100V
V2.01.45
N/A
N/A
N/A
C7500
V1.01.37
V1.01.32
V1.01.35
V1.01.39
C7800
V6.01.07
V3.01.40
V6.01.07
V6.01.07
CBK40/CBR40
CM: V1.01.06
RG: V2.5.0.28
CM: V1.01.05
RG: V2.5.0.28
CM: V1.01.05
RG: V2.5.0.28
CM: V1.01.06
RG: V2.5.0.28
CBK752/CBR750
CM: V3.01.06
RG: V4.6.5.8
CM: V1.01.08
RG: V4.6.14.4
CM: V1.01.08
RG: V4.6.14.4
CM: V1.01.08
RG: V4.6.14.4
CAX30
CM: V1.04.10
RG: V2.2.4.2
CM: V1.04.05
RG: V2.2.4.2
CM: V1.04.05
RG: V2.2.4.2
CM: V1.04.10
RG: V2.2.4.2
CAX80
CM: V1.02.08
RG: V5.1.1.8
CM: V1.02.08
RG: V5.1.1.8
CM: V1.02.08
RG: V5.1.1.8
CM: V1.02.08
RG: V5.1.1.8
  Last Updated:05/16/2025 | Article ID: 000036375


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I view the firmware version of my cable modem or modem router?
A:

[Assistant]
To view the firmware version of your cable modem or modem router:
Launch a web browser from a computer or mobile device that is connected to your network.
Enter http://192.168.100.1.
Enter your cable modem or modem router’s user name and password.
The user name is admin. The default password is password. The user name and password are case-sensitive.
The BASIC Home page displays.
Select ADVANCED.
The firmware version displays.
  Last Updated:05/05/2025 | Article ID: 25477


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Why can’t I complete Xfinity activation when using the Nighthawk or Orbi app to install my NETGEAR device?
A:

[Assistant]
While installing your NETGEAR device using the Nighthawk or Orbi app, you might be prompted to download the Xfinity app to complete activation.
Use the following steps to download the Xfinity app and install your NETGEAR device.
To complete Xfinity activation when using the Nighthawk or Orbi app to install your NETGEAR device:
Leave the Nighthawk or Orbi app but keep the app running in the background (don’t terminate the app by swiping up).
Note: To leave an app without terminating it, go to the home screen on your mobile device.
Disconnect your mobile device from your router’s WiFi network and switch to your mobile data network.
Install the Xfinity app using one of the following links, depending on your device:
iOS: https://apps.apple.com/us/app/id1178765645
Android: https://play.google.com/store/apps/details?id=com.xfinity.digitalhome
Launch the Xfinity app.
Tap the account icon in the top left of your screen.
Under the Devices section, tap Activate Xfinity Gateway or Modem.
Tap Your Own Modem.
Follow the on-screen instructions to complete activation.
Confirm that your NETGEAR device shows online on the Xfinity app dashboard.
Connect your mobile device back to router’s WiFi network.
Navigate to the Nighthawk or Orbi app window that is running in the background.
Tap Done in the top-right corner of your screen.
Follow the remaining instructions to finish installing your device.
For more information, see How do I install my NETGEAR cable device if I am an Xfinity customer?.
Last Updated:11/10/2020 | Article ID: 000062536


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: AirCard Mobile Hotspot and Mobile Router Login Information
A:

[Assistant]
This article provides information regarding the default address and admin password used to access your NETGEAR AirCard Mobile Hotspot or Mobile Router Web UI page. For login instructions, see How do I log in to my AirCard Mobile Hotspot?.
Use the table below to look up your AirCard Mobile Hotspot or Mobile Router's default Web UI address and Admin password.
Modem Web UI Address Web UI IP Address Default Admin Password
MR1100 (Nighthawk M1 Mobile Router) http://m.home/ 192.168.1.1 admin
MR1100 http://m1login.net 192.168.1.1 Check product label
MR1100 Telstra http://m.home 192.168.1.1 admin
MR1100 AT&T http://attwifimanager/ 192.168.1.1 attadmin
MR1100 EE http://m1login.net 192.168.1.1 password
MR1100 EUS http://m1login.net 192.168.1.1 Check product label
MR1100 Ooredoo http://ooredoo.hotspot 192.168.1.1 admin
MR2100 http://m2login.net 192.168.1.1 Check product label
MR5000 AT&T   192.168.2.1:8080 attadmin
MR5100 AT&T http://attwifimanager/ 192.168.1.1 attadmin
MR5200 http://mywebui.net 192.168.1.1 Check product label
AC797 EUS http://mywebui.net 192.168.1.1 Check Product label
AC797S Cricket Wireless http://cricketwifi 192.168.1.1 cktadmin
AC797 NAS http://mywebui.net 192.168.1.1 Check Product label
AC797 AT&T http://attwifimanager/   attadmin
AirCard 815S (AT&T Unite Explore)
http://attwifimanager
192.168.1.1 attadmin
AirCard 781S (AT&T Unite Pro)  http://attunitepro 192.168.1.1  attadmin
AirCard 770S (AT&T Unite)
http://attunite/
192.168.1.1 attadmin
AirCard 801S (Sprint Overdrive)
http://overdrive/
192.168.0.1 password
AirCard 802S (Sprint Overdrive-Pro)
http://overdrivepro/
192.168.0.1 password
AirCard 803S (Sprint 4G LTE Tri-Fi Hotspot)
hhttp://sprinthotspot/
192.168.0.1 password
AirCard 771S (NETGEAR Zing Mobile Hotspot)
http://sprinthotspot/
192.168.1.1 password
AirCard 800S (Optus AC800S 4G Plus Wi-Fi Modem) http://Optus.AC800S 192.168.1.1 password
AirCard 801S (Time Warner IntelliGo)
http://twc4gmobile/
192.168.0.1 password
AirCard 802S (Time Warner IntelliGo 2)
http://twc4gmobile/
192.168.0.1 password
AirCard 801S (CLEAR Spot 4G)
http://clearspot/
192.168.0.1 admin
AirCard 754S (AT&T Elevate)
http://att.elevate/
192.168.1.1 attadmin
AirCard 753S (Telstra Ultimate Mobile Broadband Wi-Fi)
http://ultimate.telstra/
192.168.1.1 Admin_Ultimate
AirCard 753S (BigPond Ultimate Mobile Broadband Wi-Fi)
http://ultimate.bigpond/
10.0.0.138 admin
AirCard 754S (Rogers)
http://swi.hotspot/
192.168.1.1 swiadmin
AirCard 763S (Rogers LTE Rocket Mobile Hotspot)
http://rogers.hotspot/
192.168.1.1 swiadmin
AirCard 763S (Bell/Fido/TELUS)
http://aircard.hotspot/
192.168.1.1 swiadmin
AirCard 779S (AT&T Unite Express)  http://attwifimanager   192.168.1.1  attadmin
AirCard 779S (NETGEAR Fuse Mobile Hotspot)  http://myhotspot 192.168.1.1  password
AirCard 782S (Telstra Wi-Fi 4G Advanced)
http://m.home/
192.168.1.1 admin
AirCard 782S (BigPond Wi-Fi 4G Advanced)
http://m.home/
10.0.0.138 admin
AirCard 785S (Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate)   http://m.home/ 192.168.1.1 admin
AirCard 790S (Telstra Wi-Fi 4G Advanced II) http://m.home/ 192.168.1.1 admin
AirCard 790S (BigPond Wi-Fi 4G Advanced II) http://m.home/ 10.0.0.138 admin
AirCard 810S (Telstra Wi-Fi 4GX Advanced III)  http://m.home  192.168.1.1  admin
AirCard 790S (Zain LTE Advanced Hotspot) http://hotspot.zain 192.168.1.1 admin
AirCard 790S (Ooredoo 4G+ My-Fi)  http://ooredoo.hotspot 192.168.1.1  admin
AirCard 762S (NETGEAR AirCard 4G LTE Mobile Hotspot)
http://aircard.hotspot/
192.168.1.1 webadmin
AirCard 785   (NETGEAR AirCard 785 Mobile Hotspot) http://netgear.aircard 192.168.1.1 password
AirCard 790   (NETGEAR AirCard 790 Mobile Hotspot)  http://netgear.aircard 192.168.1.1  password
AirCard 810   (NETGEAR AirCard 810 Mobile Hotspot)  http://netgear.aircard  192.168.1.1 password
AirCard 760S (Netindex)
http://nix.hotspot/
192.168.1.1 nixadmin
AirCard 760S (Telstra)
http://telstra.4g/
192.168.1.1 admin
AirCard 762S (Mokkula - DNA)
http://dna.mokkula/
192.168.1.1 12345
AirCard 778S (Mingle)
http://minglehotspot/
192.168.1.1 password
AirCard 791L (Verizon Jetpack)  http://my.jetpack 192.168.1.1  see note below*
*Note: To view the AirCard 791L (Verizon Jetpack) admin password open the "Jetpack Admin website" option in the Help menu.
  Last Updated:02/17/2023 | Article ID: 23379


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Which mobile carriers are compatible with my NETGEAR mobile WiFi or fixed wireless device?
A:

[Assistant]
The following collapsible sections for each NETGEAR mobile WiFi device display which mobile carriers are certified or compatible with that product. Mobile WiFi and fixed wireless devices that are certified have been tested by that carrier and are guaranteed by the carrier to work on their networks. Compatible devices meet the requirements of that carrier and should work on those networks.
Mobile WiFi and fixed wireless devices are made specifically for the geographical locations in which they are purchased. For example, an LAX20 purchased in North America (LAX20-100NAS) might not be not compatible with mobile carriers in Europe due to different frequencies used there.
To expand one of the following sections, click or tap on the model number or downward arrow:
  AC797
  AC810
  LAX20
  LBR20
  LM1200
  LM1300
  M1 (MR1100)
  MR2100
  M5 (MR5200)
M3
  MH3150-100EUS – Europe & Middle East (Unlocked)
M6
  MR6150-100NAS – North America (Unlocked)
 MR6110-1A1NAS – North America (AT&T)
  MR61150-100EUS – Europe & Middle East (Unlocked)
 MR6110-1TLAUS – Australia (Telstra)
 MR6110-111AUS – Australia & New Zealand (Optus/Spark)
M6 Pro
  MR6550-100PAS – United States & Canada (Unlocked)
  MR6450-100EUS – Europe & Middle East (Unlocked)
  MR6550-100APS – Asia-Pacific (Telstra)
 MR6500-1A1NAS – North America (AT&T)
  MR6400-1DNNAS – North America (Dish)
  MR6500-1TLAUS – Australia (Telstra)
M7 Pro
  MR7400-1A1NAS – North America (AT&T)
M7 Ultra
  MR7500-1TLAUS – Australia (Telstra)
Last Updated:03/12/2025 | Article ID: 000063963


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I enable the SIM PIN security feature on my 4G LTE modem or mobile router?
A:

[Assistant]
The Subscriber Identity Module (SIM) Personal Identification Number (PIN) feature on your 4G LTE modem or mobile router requires you to enter a PIN before your device can access the mobile broadband connection.
This article provides steps on how to enable SIM PIN security on your 4G LTE modem or mobile router.

Note: You must enter your device’s default PIN in order to enable SIM PIN security. If you do not know your SIM PIN or if your SIM card did not come with a PIN, contact your mobile service provider for assistance or try any of the following:
0000
1111
1234
Last four digits of the phone number that is associated with the SIM card
To enable the SIM PIN security feature on your 4G LTE modem:
Launch a browser from a computer or wireless device that is connected to your device’s network.
Visit http://192.168.5.1.
Enter the password.
The default password is password.
The Overview page displays.
Select Settings.
The GENERAL tab displays.
Select the MOBILE tab.
Select SIM Security > Activate.
 Enter your device’s default PIN and click Submit.
The SIM Security status changes to Active.
(Optional) Click Update SIM PIN to set a new PIN.
You successfully enabled SIM PIN security on your 4G LTE modem or mobile router.
Last Updated:10/10/2019 | Article ID: 31170


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Which mobile routers are compatible with NETGEAR Insight?
A:

[Assistant]
Insight compatibility varies depending on what model of mobile router you own. Some NETGEAR mobile routers, also called hotspots, are only compatible with Insight in certain countries.
We recommend checking your mobile router’s model number and serial number to make sure that your router works with Insight. You can find your model number and serial number on your router’s label.
You must remove the battery cover and battery from your mobile router to view the label.
See the following image for help locating the relevant information:
Compare the first three characters of your serial number, which is your serial number prefix, with the list of compatible serial number prefixes for your model.
If your serial number prefix is listed in the table for your model, your mobile router is compatible with Insight.

Select your model from the list below to view the compatible serial prefixes for that model.
MR1100

MR5100C

MR5200

MR6110

MR6150

MR6220

MR6220G

MR6450

MR6500

MR6520

MR6520G

MR6550

MR7400
  MR1100
Model Number
Insight-Compatible Serial Number Prefixes
MR1100-1A1NAS
53A, 58S, 58X, 5D4, 5D5
MR1100-2A1NAS
5DM, 5DN, 5FE, 5RN,6A8, 6GV
MR1100-100EUS
5D6,6AA, 6V2
MR1100-100NAS
5K1, 6V1
    MR5100
Model Number
Insight-Compatible Serial Number Prefixes
MR5100-1A1NAS
693, 6NL
  MR5100C
Model Number
Insight-Compatible Serial Number Prefixes
MR5100C-1BNCNS
6LT
  MR5200
Model Number
Insight-Compatible Serial Number Prefixes
MR5200-100NAS
6RX
MR5200-100EUS
6B2
  MR6110
Model Number
Insight-Compatible Serial Number Prefixes
MR6110-1A1NAS
6V4, 765, 76K
  MR6150
Model Number
Insight-Compatible Serial Number Prefixes
MR6150-100NAS
74C
  MR6220
Model Number
Insight-Compatible Serial Number Prefixes
MR6220-111NAS
7ES
  MR6220G
Model Number
Insight-Compatible Serial Number Prefixes
MR6220G-111NAS
7ET
  MR6450
Model Number
Insight-Compatible Serial Number Prefixes
MR6450-100EUS
720
  MR6500
Model Number
Insight-Compatible Serial Number Prefixes
MR6500-1A1NAS
6RB, 763, 76J
  MR6520
Model Number
Insight-Compatible Serial Number Prefixes
MR6520-111PAS
7CU
  MR6520G
Model Number
Insight-Compatible Serial Number Prefixes
MR6520G-111PAS
7EN
  MR6550
Model Number
Insight-Compatible Serial Number Prefixes
MR6550-100APS
7BV
MR6550-100PAS
7AC
  MR7400
Model Number
Insight-Compatible Serial Number Prefixes
MR7400-1A1NAS
7HH
Last Updated:09/27/2024 | Article ID: 000064423


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What do I do if my Netgear Mobile Hotspot/Router is not charging its battery to 100 percent?
A:

[Assistant]
When charging your LTE Mobile Router/Hotspot battery there are a number of things to keep in mind that can affect the charging of your device. The battery-charging algorithm in the NETGEAR Mobile routers and Hotspots monitors the charging of the device’s battery and can reduce the speed of charging if it senses that the device is getting too hot to safely charge.
Since the temperature of the device can affect the speed of charging and the device’s ability to charge the battery to 100%. Usage of some things/features can accelerate the heating up of your device and lead to your device not charging to 100%, for example:
The ambient temperature of the environment device is in.
High WWAN activity
A high number of WiFi clients connected to the device
USB media usage
SD card usage
Ethernet Port Usage
If you notice that the NETGEAR Mobile Hotspot or Router is charging slower or not charging its battery to 100%, please try the following suggestions:
Ensure that your device is using the latest FW version
Reduce the number of WiFi clients that are connecting to your device until the unit is charged
Reduce/do not use SD card/USB media storage until your device is fully charged
Reduce Ethernet port usage
If possible reduce the WWAN data usage
Last Updated:05/16/2023 | Article ID: 000061533


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Why is my T-Mobile SIM card not working with my NETGEAR mobile WiFi device?
A:

[Assistant]
If the T-Mobile SIM card that you purchased was part of a T-Mobile Type Allocation Code (TAC) or International Mobile Equipment Identity (IMEI) restricted plan that was associated with a specific device such as the Samsung S21, then your SIM card is restricted to only work with the associated device.
To ensure that your T-Mobile SIM card works with your NETGEAR mobile WiFi device, it must be associated with T-Mobile's Bring your own device (BYOD) mobile data plan.
For more information, see:
T-Mobile Tablet Data Plans page
T-Mobile Bring your own device (BYOD) guide page
Last Updated:08/02/2023 | Article ID: 000064385


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Which battery works with my NETGEAR mobile hotspot?
A:

[Assistant]
During the lifetime of your AirCard Mobile Hotspot or Nighthawk Mobile Hotspot you might want to purchase an additional battery. The following table shows which battery works with your NETGEAR mobile hotspot:
Battery Model Supported Devices
W-1 AirCard 753S, AirCard 754S, AirCard 778AT, AirCard 778S, AirCard 801S, AirCard 802S
W-3 AirCard 760S, AirCard 762S, AirCard 763S, AirCard 785, AirCard 785S
W-4 AirCard 803S
W-5 AirCard 770S, AirCard 771S, AirCard 782S
W-6 AirCard 781S
W-7, W-7b AirCard 790, AirCard 790S, AirCard790SP, AC797, AirCard797S, AirCard 800S, AirCard 810, AirCard 810S
W-8 AirCard 779S
W-9 AirCard 791L, AirCard 815S
W-10, W-10a MR1100, MR2100, MR5000
W-20 MR5100, MR5100C, MR5200
W-20b MR7400, MR7500, MH3150, MH3110
W-20, W-20b MR6110, MR6400, MR6150, MR6450, MR6500, MR6550
The NETGEAR warranty does not cover damage to the NETGEAR product caused by non-NETGEAR batteries or chargers. NETGEAR considers generic third-party aftermarket batteries to be counterfeit batteries. We strongly recommend that you do not purchase or use them with your NETGEAR mobile hotspot or mobile router. It is possible that some counterfeit batteries may ignite or explode, resulting in injury or damage to the user, property or your NETGEAR product. For more information, see Can I use a third-party aftermarket battery with my NETGEAR mobile hotspot or mobile router?
Last Updated:05/21/2025 | Article ID: 000062973


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I set up my NETGEAR WiFi range extender?
A:

[Assistant]
Your NETGEAR WiFi range extender expands your home WiFi network by connecting to your existing network and improving coverage.
Click or tap on one of the dropdown sections below for instructions on setting up your NETGEAR WiFi extender. We recommend using the WPS option if your router has a WPS button.
Not all routers support WPS. If your router does not have a WPS button, you must set up your extender using a different method.
  Set Up With Wi-Fi Protected Setup (WPS)

  Set Up Through Your Web Browser

  Set Up With The Nighthawk App

Last Updated:10/09/2024 | Article ID: 23517


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I reconnect my NETGEAR WiFi range extender to my home network?
A:

[Assistant]
This article provides instructions on how to reconnect your NETGEAR WiFi range extender to your home network. The extender must have previously connected to your router and obtained a valid IP address.
To set up a new extender, see How do I set up my NETGEAR WiFi Range Extender?.
To reconnect your NETGEAR WiFi range extender via Ethernet:
Connect your range extender to your computer with an Ethernet cable.
Launch a web browser on your computer.
Type http://mywifiext.com into your web browser’s address bar.
Press Enter or click Search.
The login page displays.
For troubleshooting help, see I can’t access www.mywifiext.net; what do I do?.
Enter the username and password that you chose during set-up.
Note: The default username is admin and the default password is password. The username and password are case sensitive.
To recover your password, click the Username & Password Help link.
To reset your login credentials, see How do I perform a factory reset on my NETGEAR range extender?.
Click LOG IN.
Select Setup > Wireless Settings.
Under Security Options, verify that the value in the Password (Network Key) field matches your router password.
If the password does not match, change it to your router password.
Click Apply.
Reconnect your WiFi devices to the extender.
  To reconnect your NETGEAR WiFi range extender via WiFi:
Push and hold the Factory Settings button (located on the side panel) for 7 seconds.
Your range extender resets.
Open your computer or mobile device’s WiFi menu and connect to the extender’s default WiFi network, NETGEAR_EXT.
Launch a web browser on your connected device.
Type http://mywifiext.com into your web browser’s address bar.
Press Enter or click Search.
The login page displays.
For troubleshooting, see I can’t access www.mywifiext.net; what do I do?.
Enter your username and password.
Note: The default username is admin and the default password is password. The username and password are case sensitive.
Click LOG IN.
Follow the prompts to reconnect your extender to your home network.
Note: If your router uses WEP security, enter its network name (SSID) and password when prompted.
Reconnect your WiFi devices to the extender.
  For additional information and troubleshooting assistance, see the following knowledge base articles:
How do I set up my NETGEAR WiFi Range Extender?
Troubleshooting NETGEAR Wi-Fi Range Extenders
I can’t access www.mywifiext.net; what do I do?
You can download user manuals and firmware updates from NETGEAR Support.
  Last Updated:05/06/2025 | Article ID: 25504


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I update the firmware on my NETGEAR WiFi Range Extender?
A:

[Assistant]
NETGEAR regularly releases new firmware versions to improve product performance and add new features. Follow the steps below to update your extender’s firmware.
If you have a mesh or Nighthawk mesh WiFi extender, see How do I update the firmware on my WiFi Mesh or Nighthawk Mesh Extender?.
To update the firmware on your NETGEAR WiFi Range Extender:
Launch a web browser from a computer or mobile device that is connected to your extender’s network.
Note: Your router and extender might have different WiFi network names (SSIDs). Verify that you are connected to your extender’s network.
Log in to your extender.
For more information, see How do I log in to my NETGEAR WiFi Range Extender?.
If your browser displays the Menu icon, click it.
The extender menu displays.
Access the firmware update page:
On most models, select Settings > Firmware Update.
If you do not see that option, select Maintenance > Firmware Upgrade.
Click Check Online or Check.
Note: The label varies by extender.
If new firmware is available, follow the onscreen prompts to update the firmware.
  Last Updated:03/13/2023 | Article ID: 000057115


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Troubleshooting NETGEAR WiFi Range Extenders
A:

[Assistant]
The following product support and knowledge base article links are to assist with troubleshooting NETGEAR Wi-Fi Range Extenders.
For installation and setup assistance, see Installing and configuring NETGEAR WiFi Range Extenders.
User manuals and firmware updates for NETGEAR products can be downloaded from NETGEAR Support.
If you are having trouble with your extender and the following links in the article below do not help, seek assistance on the NETGEAR Community, NETGEAR YouTube Channel, or Contact NETGEAR Support.
To troubleshoot www.mywifiext.net connection issues, see I can’t access www.mywifiext.net; what do I do?.
For general troubleshooting information, see:
WiFi Range Extender FAQs
Picking best location for antennas
How do I power cycle my home network?
How to find the Extender WiFi network password
Intermittent Wireless connection – Range Extender
Unable to detect range extender network Name (SSID)
How to backup and restore a NETGEAR range extender
Where should I place my NETGEAR Wi-Fi range extender?
Do I need to reconfigure my extender if I replaced my router/gateway device?
How to troubleshoot NETGEAR genie when it continues to appear after installing a range extender
  To troubleshoot your specific extender model:
EX2700 – N300 WiFi Range Extender Essentials Edition:
NETGEAR N300 WiFi Range Extender Model EX2700 User Manual
Unable to connect my NETGEAR WiFi Extender using manual setup

EX3110 – AC750 Dual Band WiFi Range Extender:
AC750 WiFi Range Extender Model EX3110 User Manual
Unable to connect my NETGEAR WiFi Extender using manual setup
  EX3700 – AC750 WiFi Range Extender Essentials Edition and
EX3920 – AC750 WiFi Range Extenders (Two EX3700s Kit):
EX3700 FAQs
How to reset my EX3700 / EX3800 to factory default settings
Unable to connect my NETGEAR WiFi Extender using manual setup
NETGEAR AC750 WiFi Range Extender Model EX3700 User Manual
NETGEAR AC750 WiFi Range Extender Model EX3920 User Manual
  EX3800 – AC750 WiFi Range Extender Essentials Edition:
How to reset my EX3700 / EX3800 to factory default settings
Unable to connect my NETGEAR WiFi Extender using manual setup
NETGEAR AC750 WiFi Range Extender Model EX3800 User Manual
  EX6000 – AC750 Dual Band WiFi Range Extender:
Unable to connect my NETGEAR WiFi Extender using manual setup
NETGEAR AC750 Dual Band WiFi Range Extender Model EX6000 User Manual
  EX6100 – AC750 Dual Band WiFi Range Extender:
EX6100 AC750 WiFi Range Extender User Manual
What do the blinking arrow LED lights mean on my EX6100
How can I retrieve the virtual MAC address from the WiFi Range Extender to setup an Access List?

EX6110 – AC1200 Dual Band WiFi Range Extender:
AC1200 WiFi Range Extender Model EX6110 User Manual
How to hide or unhide SSID on your NETGEAR Range Extender
Unable to connect my NETGEAR WiFi Extender using manual setup
My range extender didn't come with an installation CD. What do I do?
Why can’t I find my 5GHz existing network (SSID) when I try to install my extender?
How can I retrieve the virtual MAC address from the WiFi Range Extender to setup an Access List?
  EX6120 – AC750 Dual Band WiFi Range Extender and
EX6920 – AC1200 WiFi Range Extenders (Two EX6120s Kit):
NETGEAR AC1200 WiFi Range Extenders Model EX6920 User Manual
NETGEAR AC1200 Dual Band WiFi Range Extender Model EX6120 User Manual
  EX6130 – AC1200 WiFi Range Extender:
AC1200 WiFi Range Extender Model EX6130 User Manual
  EX6150 – AC1200 WiFi Range Extender:
NETGEAR AC1200 WiFi Range Extender Model EX6150 User Manual
  EX6200 – AC1200 Dual Band WiFi Range Extender:
AC1200 WiFi Range Extender Model EX6200 User Manual
Unable to connect my NETGEAR WiFi Extender using manual setup
How can I retrieve the virtual MAC address from the WiFi Range Extender to setup an Access List?

EX6400 – AC1900 WiFi Range Extender Essentials Edition:
AC1900 EX6400 WiFi Range Extender User Manual
  EX7000 – AC1900 Nighthawk WiFi Range Extender and
EX7000-1AZNAS – Nighthawk AC1900 WiFi Access Point:
Unable to connect my NETGEAR WiFi Extender using manual setup
Nighthawk AC1900 WiFi Range Extender Model EX7000 User Manual
Nighthawk AC1900 WiFi Access Point Model EX7000-1AZNAS User Manual

    EX7300 – AC2200 Nighthawk X4 WiFi Range Extender:
EX6400 / EX7300 FAQs
Nighthawk X4 AC2200 WiFi Range Extender User Manual
How do I disable the service set ID (SSID) broadcast on my EX7300 extender?
Why can’t I find my 5GHz existing network (SSID) when I try to install my extender?
How to connect your NETGEAR range extender to your router if the router SSID is hidden
  EX7500 – AC2200 Nighthawk X4S Tri Band WiFi Range Extender:
How do I log in to my Nighthawk Tri-Band WiFi Range Extender?
Nighthawk X4S AC2200 Tri-Band WiFi Range Extender User Manual
How do I update the firmware on my Nighthawk Tri-Band WiFi Range Extender?
Why can’t I find my 5GHz existing network (SSID) when I try to install my extender?
What do the LEDs on my EX7500 Nighthawk Tri-band WiFi Range Extender mean?
How do I change the WiFi settings on my Nighthawk Tri-Band WiFi Range Extender?
How far should I place my Nighthawk Tri-Band WiFi Range Extender from my router?
How do I get the best performance from my Nighthawk Tri-band WiFi Range Extender?
Do I need a Tri-band Router to work with the Nighthawk Tri-band WiFi Range Extender?
How to connect your NETGEAR range extender to your router if the router SSID is hidden
How do I enable or disable Smart Connect on my Nighthawk Tri-Band WiFi Range Extender?
How do I enable or disable One WiFi Name on my Nighthawk Tri-Band WiFi Range Extender?
  EX7700 – AC2200 Nighthawk X6 Tri-Band WiFi Mesh Extender:
How do I log in to my Nighthawk Tri-Band WiFi Mesh Range Extender?
What do the LEDs on my EX7700 Nighthawk Mesh Tri-band WiFi Range Extender mean?
How do I update the firmware on my Nighthawk Mesh WiFi Range Extender?
  EX8000 – AC3000 Nighthawk X6S Tri Band WiFi Range Extender:
How do I log in to my Nighthawk Tri-Band WiFi Range Extender?
How do I update the firmware on my Nighthawk Tri-Band WiFi Range Extender?
What do the LEDs on my EX8000 Nighthawk Tri-band WiFi Range Extender mean?
Nighthawk X6S AC3000 Tri-Band WiFi Range Extender Model EX8000 User Manual
How do I change the WiFi settings on my Nighthawk Tri-Band WiFi Range Extender?
How far should I place my Nighthawk Tri-Band WiFi Range Extender from my router?
How do I get the best performance from my Nighthawk Tri-band WiFi Range Extender?
How do I enable or disable Smart Connect on my Nighthawk Tri-Band WiFi Range Extender?
How do I enable or disable One WiFi Name on my Nighthawk Tri-Band WiFi Range Extender?
  PR2000 – Trek N300 Travel Router and Range Extender:
Wireless Networking Setup And Issues
What do I need to know before selecting a different wireless channel?
NETGEAR Trek N300 Travel Router and Range Extender PR2000 User Manual (Cellular Version)
NETGEAR Trek N300 Travel Router and Range Extender PR2000 User Manual (Non-Cellular Version)

WN1000RP – N150 WiFi Booster for Mobile Devices:
WiFi Booster for Mobile WN1000RP User Manual
  WN2000RPTv1 – N300 Universal WiFi Range Extender,
WN2000RPTv2 – Universal WiFi Range Extender and
WN2000RPTv3 – N300 Universal WiFi Range Extender:
Unable to connect my NETGEAR WiFi Extender using manual setup
NETGEAR Universal WiFi Range Extender WN2000RPT User Manual
NETGEAR Universal WiFi Range Extender WN2000RPTv2 User Manual
NETGEAR N300 WiFi Range Extender Model WN2000RPv3 User Manual
  WN2500RP – Universal Dual Band WiFi Range Extender and
WN2500RPv2 – N600 WiFi Range Extender:
Unable to connect my NETGEAR WiFi Extender using manual setup
NETGEAR N600 WiFi Range Extender Model WN2500RPv2 User Manual
  WN3000RP – Universal WiFi Range Extender,
WN3000RPv2 – N600 WiFi Range Extender and
WN3000RPv3 – N300 WiFi Range Extender:
Universal WiFi Range Extender WN3000RP User Manual
NETGEAR WiFi Range Extender Model WN3000RPv2 User Manual
Unable to connect my NETGEAR WiFi Extender using manual setup
NETGEAR N300 WiFi Range Extender Model WN3000RPv3 User Manual
How do I connect devices to my extender if MAC Address Filtering or Access Control Feature (ACL) is enabled on my router?
  WN3100RP – Universal Pass Through WiFi Range Extender and
WN3100RPv2 – N300 WiFi Range Extender:
Unable to connect my NETGEAR WiFi Extender using manual setup
Universal Pass Through WiFi Range Extender WN3100RP User Manual
NETGEAR N300 WiFi Range Extender Model WN3100RPv2 User Manual
  WN3500RP – Universal Dual Band WiFi Extender Wall Plug Edition:
Unable to connect my NETGEAR WiFi Extender using manual setup
Universal Dual Band WiFi Extender – Desktop/Wallplug User Manual WN3500RP
  WNHD3004 – RangeMax Wireless Access Point:
WNHD3004 User Manual
  WNHDE111 – 5 GHz Wireless-N HD Access Point/Bridge:
WNHDE111 5GHz Wireless-N HD Access Point/Bridge User Manual
  WPN824EXT – RangeMax WiFi Range Extender:
RangeMax WiFi Range Extender WPN824EXT User Manual
Unable to connect my NETGEAR WiFi Extender using manual setup

    XWNB1601 – Universal WiFi Range Extender Powerline Pass Thru Edition:
XWNB1601 Installation Guide
Unable to connect my NETGEAR WiFi Extender using manual setup

  Last Updated:05/06/2025 | Article ID: 25731


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I perform a factory reset on my NETGEAR WiFi range extender?
A:

[Assistant]
A factory reset deletes all personalized settings including your user name, password, network name (SSID), and security settings. A factory reset is necessary when you cannot recover your WiFi range extender's admin password. A factory reset prepares your device for a new installation.
To perform a factory reset on your NETGEAR WiFi extender:
Plug in your extender.
Wait for the Power LED to stop blinking and become solid green or blue.
This can take 1 to 2 minutes.
If the Power LED does not light up, press the Power or On/Off button.
Locate your extender's Reset or Factory Reset button. The button is usually located on the extender's side or bottom panel behind a small hole.
Use a straightened paper clip or similarly sized object to gently press and hold the Reset or Factory Reset button until the Power LED blinks.
This can take up to 15 seconds.
Wait for the Power LED to stop blinking and become solid green or blue.
Your extender is now reset and is ready to be set up.
For more information on how to set up your extender, see: How do I set up my NETGEAR WiFi range extender?
Last Updated:08/14/2024 | Article ID: 000060616


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I set up my NETGEAR WiFi USB adapter?
A:

[Assistant]
The easiest way to set up your NETGEAR WiFi USB adapter is with the NETGEAR Resource CD included with your adapter. If your computer does not have a drive that reads CDs, download the software for your WiFi adapter from the NETGEAR Download Center.
If your computer uses Microsoft Windows 7 or newer, Windows might automatically install drivers for your adapter when you plug it in. Because NETGEAR does not have access to and cannot provide support for built-in Windows drivers, we recommend that you install the official NETGEAR drivers for your WiFi USB adapter. For more information, see Does Microsoft Windows automatically install NETGEAR network adapters?
To set up your NETGEAR WiFi USB adapter:
Install the NETGEAR adapter software or a standalone driver for your computer.
For more information, see the following articles:
How do I install the NETGEAR WiFi USB adapter software or standalone driver on Microsoft Windows?
How do I install the NETGEAR WiFi USB adapter software on Apple macOS?
Insert your WiFi adapter into an open USB port on your computer.
The adapter provides the best performance in a USB 3.0 port but is also compatible with a USB 2.0 or USB 1.1 port.
Use the adapter software or Windows configuration tool to connect to a WiFi network.
You can also use Wi-Fi Protected Setup (WPS) to connect if your router supports it.
For more information, see the following articles:
How do I connect to a WiFi network using my NETGEAR WiFi USB adapter and NETGEAR genie?
How do I use Wi-Fi Protected Setup (WPS) to connect to my NETGEAR WiFi network?
Last Updated:03/06/2023 | Article ID: 6740


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I install the NETGEAR WiFi USB adapter software or standalone driver on Microsoft Windows?
A:

[Assistant]
You must install the NETGEAR genie WiFi adapter software or a standalone driver to use your NETGEAR WiFi USB adapter on your Microsoft Windows PC.
If you are not very comfortable with PC networking, we recommend that you install the NETGEAR genie WiFi adapter software for easier setup. If you have prior experience with PC networking and prefer to manage your WiFi devices and connections through Windows, you can install the standalone driver without NETGEAR genie.
If your computer uses Microsoft Windows 7 or newer, Windows might automatically install drivers for your adapter when you plug it in. Because NETGEAR does not have access to and cannot provide support for built-in Windows drivers, we recommend that you install the official NETGEAR drivers for your WiFi USB adapter. For more information, see Does Microsoft Windows automatically install NETGEAR network adapters?
The easiest way to set up your NETGEAR WiFi USB adapter is with the NETGEAR Resource CD included with your adapter. If you lost your NETGEAR Resource CD, or if your computer does not have a drive that reads CDs, download the software for your WiFi adapter from the NETGEAR Download Center.
To install the NETGEAR WiFi USB adapter software or standalone driver on Microsoft Windows with the NETGEAR Resource CD:
Insert the NETGEAR Resource CD into your PC.
If the NETGEAR Resource CD window does not appear, browse the files on the CD and double-click autostart.exe.
Select Setup to install NETGEAR genie, or select Install Windows Standalone Driver to install the standalone driver.
Follow the prompts to complete the software or driver installation.
To install the NETGEAR WiFi USB adapter software or standalone driver on Microsoft Windows with downloaded software:
Browse your PC for the .zip file that you downloaded from the NETGEAR Download Center.
The .zip file name starts with your WiFi USB adapter’s model number.
Right-click the .zip file and select Extract All.
Follow the prompts to extract the installation files.
Browse your PC for the extracted installation files.
Double-click the .exe file with Windows in the name to install NETGEAR genie, or double-click the .exe file with Windows_Standalone in the name to install the standalone driver.
Follow the prompts to complete the software or driver installation.
For more information:
How do I set up my NETGEAR WiFi USB adapter?
How do I connect to a WiFi network using my NETGEAR WiFi USB adapter and NETGEAR genie?
Last Updated:03/13/2023 | Article ID: 24470


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I install the NETGEAR WiFi USB adapter software on Apple macOS?
A:

[Assistant]
To use your NETGEAR WiFi USB adapter on your Apple Mac computer, you must install the NETGEAR genie WiFi adapter software.
The easiest way to set up your NETGEAR WiFi USB adapter is with the NETGEAR Resource CD included with your adapter. If your computer does not have a drive that reads CDs, download the software for your WiFi adapter from the NETGEAR Download Center.
To install the NETGEAR WiFi USB adapter software on Apple macOS with the NETGEAR Resource CD:
Insert the NETGEAR Resource CD into your Mac.
If the NETGEAR Resource CD window does not appear, browse the files on the CD and double-click the file that ends in .pkg or .dmg.
Follow the prompts to complete the software installation.
To install the NETGEAR WiFi USB adapter software on Apple macOS with downloaded software:
Browse your Mac for the .zip file that you downloaded.
The .zip file name starts with your WiFi USB adapter’s model number.
Double-click the .zip file.
The .zip file extracts.
Browse your Mac for the extracted installation files.
Double-click the file that ends in .pkg or .dmg.
Follow the prompts to complete the software installation.
For more information:
How do I set up my NETGEAR WiFi USB adapter?
How do I connect to a WiFi network using my NETGEAR WiFi USB adapter and NETGEAR genie?
Last Updated:10/22/2021 | Article ID: 21958


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I connect to a WiFi network using my NETGEAR WiFi USB adapter and NETGEAR genie?
A:

[Assistant]
You can connect your NETGEAR WiFi USB adapter to a WiFi network using the NETGEAR genie adapter software on Microsoft Windows and Apple macOS.
You must install the NETGEAR genie WiFi adapter software on your PC or Mac before proceeding. For more information, see the following articles:
How do I install the NETGEAR WiFi USB adapter software or standalone driver on Microsoft Windows?
How do I install the NETGEAR WiFi USB adapter software on Apple macOS?
To connect to a WiFi network using your NETGEAR WiFi USB adapter and NETGEAR genie:
Microsoft Windows
In your PC’s system tray, click the  icon.
NETGEAR genie opens.
Click Join a Network.
Select a WiFi network.
Click Connect.
If the WiFi network is secure, enter its password or network key.
The adapter joins the WiFi network. Your settings are saved in a profile.
  Apple macOS
In your Mac’s menu bar, click the  icon.
A list of networks displays.
Select a WiFi network.
If the WiFi network is secure, enter its password or network key and click Join.
The adapter joins the WiFi network. Your settings are saved in a profile.
Last Updated:04/29/2024 | Article ID: 25088


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Troubleshooting - USB adapter not detected
A:

[Assistant]
Your computer should detect your NETGEAR USB WiFi adapter within 15 seconds of plugging it in. You might see a window appear or hear a system sound to indicate that the adapter is detected, and the adapter LED should turn on.
Most NETGEAR USB WiFi adapters have minimum system requirements. Your adapter might require a certain version of Microsoft Windows (like Windows 10) or a certain type of USB port (like USB 2.0). Make sure that your computer meets the adapter’s minimum system requirements before troubleshooting further.
If your computer doesn’t detect your adapter, try the following troubleshooting steps.
Download the latest software for your adapter
Make sure that you use the latest software for your specific NETGEAR USB WiFi adapter. You can download the latest adapter software from the NETGEAR Download Center.
Update Microsoft Windows
If your computer's Microsoft Windows installation isn't up to date, some devices and features might not work correctly. For more information, see Microsoft's Update Windows support article.
Connect the adapter without its cradle or extension cable
If your USB WiFi adapter included a cradle or extension cable, try to connect the adapter directly to your computer. If your computer detects the adapter when you connect it directly, the cradle or extension cable might be faulty.
Use a different USB port
Move your USB WiFi adapter to a different USB port on your computer. If your adapter works fine in a different USB port, you might have a faulty USB port.
Unplug other USB devices
If you have a lot of USB devices connected to your computer already, try disconnecting some of them. Some computers can only power a certain number of USB devices at the same time.
For more information:
How do I set up my NETGEAR WiFi USB adapter?
Last Updated:09/28/2022 | Article ID: 17


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: NETGEAR USB wireless adapter is not achieving desired speed or range
A:

[Assistant]
While using a NETGEAR USB wireless adapter, such as the A6100, A6200, or WNDA4100, the speed and range are not to the level needed for optimal use. There are many factors that can affect the speeds of USB wireless adapters, but there are also several solutions that can be effective depending on the initial situation.

To troubleshoot the speed of your NETGEAR USB wireless adapter:

Adjust the location of the adapter relative to the router.
Sometimes, moving closer to the main router, or changing your position in the room can affect signal strength and wireless speeds. The configuration of your room and the location of the router being different in every setup, will result in a different spot for each setup.

Use a NETGEAR wireless extender.
If you are trying to cover a longer distance, the USB adapter may not provide the desired signal strength. A NETGEAR wireless extender, such as the WN1000RP for light use, or the EX6200 for the longest range and heaviest use, can provide a stronger connection at longer distances than connecting directly to the main router Wi-Fi.

Check for the latest updates and drivers.
Make sure your extender is running the latest NETGEAR firmware as this will ensure the best performance and reliability. Some adapters, depending on the OS used, will also have special drivers -- an example would be the A6100 or A6200 when using Windows 8 or 8.1. You can search the NETGEAR support site for your model and the proper software needed.

Check the wireless security encryption of your router.
Security encryption of a wireless network greatly affects the speed of the connection. Make sure your router is configured to use the correct security encryption so that you can maximize the speed your router is capable of.

Get rid of obstacles.
If your router is inside a cabinet or otherwise obstructed, or if there are significant obstacles between the router and the device you are using with the adapter, try moving these obstructions to improve your signal strength.

Use Windows to increase the power that is being sent to your wireless adapter.
This is very easy to do. Simply head to the Control Panel and enter the Device Manager. Within, search for your wireless USB adapter, right click on it, and select Properties. Under the Advanced tab, you'll see an option to adjust the transmit power. Simply adjust this to the highest value.
Note: This may affect your device battery life.

Adjust the adapter with a USB extension.
Using a special USB cable that may be provided with your adapter, you can adjust the position of your adapter. The adapter will work like an antenna in that its position can affect the signal it receives. Try using this extension cable to orient your adapter to the position in which you receive the best signal. This will also prove useful when the device is used outside of the home, e.g., at a public hotspot.
Last Updated:04/18/2023 | Article ID: 24903


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Why is my A7000 not detected in MacOS Sierra or High Sierra?
A:

[Assistant]
Some builds of Sierra and High Sierra require an approval to install client software. If your A7000 installation is blocked during initial software installation, you will need to allow the driver installation within the A7000 software installation window. If you don’t allow permission within the software installation, the A7000 software will show “No NETGEAR A7000 plugged in” and the A7000 will not be detected by your Mac computer.
Follow the steps below to successfully complete installation.
During the installation, select Open Security Preferences when the System Extension Blocked window pops up.
Select Allow in the next window to enable A7000 software and drivers to be installed.
Walk through the installation process and follow on screen prompts to successfully complete installation.
  Last Updated:04/13/2018 | Article ID: 000055954


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Adding a powerline adapter to an existing powerline network
A:

[Assistant]
Overview:
When you purchase a Powerline bundle, the 2 Powerline adapters come pre-configured with matching security encryption keys, so they will automatically sync up when plugged into your home network. But once you have an existing Powerline network, how do you add more Powerline adapters to the network? You can use the steps below to add additional Powerline adapters to your network.
Process:
Make sure your current Powerline adapters are plugged in and working in your current Powerline Network.
(Figure 1)
(*example only, your Powerline may be different)
  On any of the Powerline adapters in your current Powerline network, press the Powerline AV Ethernet Adapter Security button for 2 seconds. (See example in figure #1 above.)
The Power LED starts blinking after you release the button.
The adapter automatically creates a new, randomly generated network encryption key that each Powerline adapter on the network will use.

Note: Do not press the security button on both Powerline adapters while adding a new Powerline device. Make sure that the Powerline adapter is not on power saving mode, the security button is not working on this mode.
At this point, the other adapters in your network cannot communicate with each other.
Within 2 minutes of pressing the Security button on the existing Powerline adapter, you want to press the Security button on the second adapter (the one you want to add) for 2 seconds.
In order to pair the devices, you need to press both buttons within 2 minutes.
This securely configures your Powerline network with the same network encryption key.
 If you want to add additional Powerline adapters, press the Security button on the next adapter for 2 seconds, and then press the Security button on any additional adapters in your network for 2 seconds. The adapters retain security settings even if they are unplugged.
  Note: Make sure that you connect the new Powerline adapters directly to power outlets and not on power surge protectors or power strips.
  There are really 6 different types of PLC products that have been or are sold by NETGEAR today :
Homeplug 1.0 (including the XE102G, XE102, WGXB102, WGX102);
HomePlug 1.0 Turbo (including the XE103G, XE103, XEB1004, XE104, XETB1001, XET1001, XEPS103, XEPSB103, XEPSB1001);
HomePlug AV (including XAVB101, XAV101, XAVB1004, XAV1004, XAV1101, XAV2101, XAV2501, XAV1601).
HomePlug AV 500 Mbps (including XAV5001, XAV5501, XAV5004)
HomePlug AV 1000 Mbps (including PL1000, PLP1000, PLP1000T, PLW1000, PLPW1000, PLPW1000T)
HomePlug AV 1200 Mbps (including PL1200, PLP1200)
HomePlug AV 2000 Mbps (including PLP2000)
In terms of compatibility, please consider the following --
HomePlug 1.0 (14Mbps) coexists and is interoperable with HomePlug 1.0 Turbo (85Mbps), but at the lower speed. So, if you have an existing HomePlug 1.0 network and attach a HomePlug 1.0 Turbo device, it will connect at 14Mbps.
HomePlug 1.0 (14Mbps) and HomePlug 1.0 Turbo (85Mbps) can coexist with HomePlug AV (200Mbps & 500 mbps) devices, but are not interoperable. So these devices can exist in the same home and operate independently, but cannot communicate together.
HomePlug AV 200 Mbps, 500 Mbps, 1000 Mbps, 1200Mbps and 2000 Mbps coexist and are interoperable with each other; however, we do not recommend using different generations of devices together as this might lead to performances issues.

  Troubleshooting
If you are having problems with synchronizing one or more Powerline adapters, you have the option of resetting them to Factory default by pressing the Factory Reset button for 1 second, then release.  Resetting the Powerline Adapter to Factory default will reset the security encryption key back to its default, then you can try steps 1-3 (above) again. You can also reset the adapter by logging into the genie interface of the powerline adapter.
** Please refer to your Powerline User Manual for additional information on adding additional Powerline devices to the Powerline network. You can also visit this link for information: Product FAQ: Powerline adapters
    Last Updated:04/10/2023 | Article ID: 22165


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Turning off powerline adapter’s LEDs using NETGEAR genie Desktop
A:

[Assistant]
Using your NETGEAR genie Desktop, you can now turn on or off your powerline adapter’s LEDs. You just need to install the latest NETGEAR genie Desktop on your Windows computer and you can now manage the powerline LEDs. This article provides steps on how to turn off your powerline adapter’s LEDs using NETGEAR genie Desktop.

To turn off powerline adapter’s LEDs using NETGEAR genie Dekstop:
Use a computer or laptop that is connected to your existing powerline network.
Open your NETGEAR genie Desktop. If you don’t have the latest NETGEAR genie Desktop, click here.
Click Network Map.

  Click powerline icon.

  Right-click the powerline adapter that you would like to turn off the LEDs and select Turn LED off.

  Click OK to apply the settings.

  LEDs are now turned off. Click OK to proceed.

  Your powerline adapter’s LEDS are now turned off.
Last Updated:12/23/2024 | Article ID: 31524


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Enabling powerline WiFi adapter encryption key
A:

[Assistant]
To make your powerline network secured, you can set an encryption key on your powerline adapters. You can use the default encryption key or create your own keys. This article provides steps on how to set an encyption key on your powerline WiFi adapter.

To enable powerline WiFi adapter encryption key:
Use a computer or a WiFi device that is connected to your PLW1000.
Open your preferred browser (i.e. Safari, Internet Explorer, Mozilla Firefox, Google Chrome etc).
Type http://www.mywifiext.net in the web browser address bar.
When prompted to log in, enter admin for username and password for password.
NETGEAR genie displays.
Click ADVANCED then Powerline Settings.

  To create your own encryption key, select Create new encryption key and enter your desired password.

Note: To apply the same encryption key on your remote powerline device, select Apply same key.
After applying the settings, the Key Type is now set to Private. It means that your powerline network is now secured.

  You have successfully set an encryption key on your powerline network.
Last Updated:12/23/2024 | Article ID: 31522


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How to manually set the Encryption Key for the Powerline adapter network
A:

[Assistant]
For each Powerline device, locate and press the security button for more than 2 seconds, then release the button. The Power LED starts to blink.
Repeat the same steps for another device to auto pair within 2 minutes.
This securely configures your Powerline network with the same network encryption key. The devices will retain security settings even if they are unplugged.
Last Updated:01/05/2025 | Article ID: 30785


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How to troubleshoot NETGEAR powerlines connectivity
A:

[Assistant]
This article provides basic troubleshooting steps and information that will help isolate problems with most NETGEAR powerline adapters, such as:
powerline adapter not detected
powerline adapter not finding the other adapters
powerline adapter not working

To troubleshoot powerline adapters:
Always check the status of the LED lights of the adapters.
Note: Some older powerline adapters do not have a reset button nor a security button.

Here are some steps to identify the problem based on LED status.

If you are adding new adapters to an existing and working powerline network, make sure that they are compatible so that the new adapters will be added successfully. Please check the NETGEAR website for the compatibility list. The list should be seen on the Product Specs tab.
Note: Compatibility of the adapters is based on its HomePlug version. HomePlug AV powerline networks can exist in the same household as a HomePlug 1.0 powerline network, but they cannot communicate with each other.

Here are some additional troubleshooting steps/information about NETGEAR Powerline adapters:
Powerline products works better when plugged into a wall outlet without power strips, extension cords, surge protectors, or uninterruptable power supplies. (However, Some surge protectors now have a Powerline Compliant Outlet ("PLC") that allows a powerline adapter to pass along its data. Nevertheless, performance is always better when the powerline adapter is plugged directly into a wall socket.)
Powerline is “Plug and Play” and should therefore work without any additional setup if requirements are met. (Some powerline adapters also serve as a wireless AP which may need configuration based on customer’s needs.)
Depending on your Powerline model, you can connect from 15 to 64 nodes.
Powerline products have both a network password, and a device password. A particular device's password, which is not changable, is printed on the powerline product label. The device password is mostly used to access or make changes to a remote powerline adapter. You can setup a powerline network without encryption or a network password.
If you've moved a powerline unit, or disconnected the cables, your other network devices may need about 5 minutes to refresh their information about the Powerline's current status.
If you have earlier powerline products, switch to the encryption used by later products. (Early versions of XA601 and XE602 are known to have compatibility problems with newer models.)
The actual wiring of the building or the house must also be considered when using the powerlines. The wiring could be longer which may cause the power adapters not  to detect each other or may affect performance. To test whether a house's electrical wiring is contributing to powerline problems, plug units in the same room. Examples of potential problems are:
Old fuse boxes.
Old wiring that does not meet modern wiring building codes.
Use the same powerline models for best connectivity. Software for a particular model may not work for another model. Remote and advanced features may not work between Powerline manufacturers.
Powerline is not directed at businesses, however it may work in a business environment. In some cases noise can be limited by placing line conditioners or surge protectors between the source of the noise, and the Powerline units. (Not between the units.) Consult a professional electrician to evaluate your electricity's noise and to suggest remedies.
Last Updated:03/13/2023 | Article ID: 1096


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Powerline Sleep Mode
A:

[Assistant]
The following picture shows a typical setup for a Powerline bundle.
Powerline A is connected to a Modem/WiFi Router
Powerline B is connected to a Smart TV
Through the home power grid the Internet data will flow from A to B and vice versa and the internet connectivity will be assured to the device connected to the ‘B’ Powerline.
Supposed the Smart TV will be turned off and supposed the Powerline support the standby mode, generally after a period of 10 minutes (this time might vary based on the purchased model) the Powerline ‘B’ will start saving energy and go to sleep.
A necessary condition for the Powerline device to go into sleep mode is that no data shall be transmitted to its Ethernet port for a certain period of time (model specific).
As soon as the Smart TV will be turned on (using the remote controller) and some data will be sent over the Ethernet cable, the Powerline will ‘wake up’ and connectivity will be provided to the smart TV.
Last Updated:01/05/2025 | Article ID: 30534


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How to use Tether to setup your TP-Link Router
A:

[Assistant]
This FAQ will walk you through the steps to set up your TP-Link Router using the Tether App.  Tether is only available on iOS and Android devices.  Before you begin, please download the app on your mobile device.  To see if your router is compatible with Tether, please click here.
  Step 1:  Go to your smartphone’s wireless settings and connect to your router’s wireless network.
*Note:  Your router’s default network name and password are printed on the label located on the bottom or back of your router.
Step 2:  Open the Tether App.
Step 3:  Tap on your router Icon under Local Devices.
*Note:  The image displayed will depend on the router you are connecting to.
  Step 4:  You may be prompted to log in or change the password.
*Note:  Default login credentials are admin/admin.
  Step 5:  Quick Setup should auto-launch.  Choose your Internet Connection Type and tap “Next”.
*Note:  Check with your ISP if you are unsure which setting to use.
  Step 6: If desired, change the Network Name and Password of your router, then tap “Next”.
*Note:  Repeat for each desired band before moving on.
  Step 7: Review and tap “Save”.
Step 8:  Wait for it to complete the configuration.
  Step 9:  Tap “Finished”.
  For Routers with TP-Link Could access:
Step 1:  Tap “Log in”.
Step 2:  Type in your TP-Link Cloud Credentials and tap “Log In”.
*Note:  Click here if you do not have a TP-Link Cloud account.
  Step 3:  Tap on “Bind to xxxx”.
Step 4:  You should see a “Success!” message at the bottom of the screen.
Once this process is complete, you will have cloud/remote access to your router via the Tether App.
      If you need further assistance, please contact TP-Link Customer Support here.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Using the HomeCare Antivirus features on your TP-Link Router using the TP-Link Tether App
A:

[Assistant]
This guide will describe Antivirus features in HomeCare TP-Link router, and how to disable/enable them using the TP-Link Tether app.
Malicious Content Filter:
Secure all Internet connections, blocking millions of malicious links worldwide.
Intrusion Prevention System:
Protects your system and applications from external attacks and eliminates vulnerabilities.
Infected Device Quarantine:
Prevents infected devices from sending sensitive information or security threats to clients outside your network.
History:
Records the devices that have been successfully protected by the Antivirus software as well the source and classification of the attack.
Note
Please connect to your router’s wireless network before following this guide.
Tether V 2.10 or higher required to use HomeCare features.
Step 1: Open the TP-Link Tether app, and log in to your TP-Link account.
Click How to register a TP-Link cloud account for my TP-Link wireless router to manage it remotely (New Logo) if you need help setting up a TP-Link Cloud account.
Step 2: Once Logged in, Tap the Icon for your router.
Step 3: Tap on “HomeCare” at the bottom of the screen, and then you can see the records history and status of antivirus feature. Tap the red marked part to enter protection settings page.
Step 4: Move the sliders to turn on or off the service.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Setting up the HomeCare QoS feature using the TP-Link Tether APP
A:

[Assistant]
This guide will walk you through the steps to setup QoS through TP-Link HomeCare services.
To know more about Homecare, please refer to Here.
Different models have slightly different interfaces. Here we take Archer C5400 as an example.
Note
Please connect to your router’s wireless network before following this guide.
Step 1: Open the TP-Link Tether app. Sign in to your TP-Link Cloud account or sign up if you do not yet have one. Click here if you need help setting up a TP-Link Cloud account.
Step 2: Once Logged in, Tap the Icon for your router.
Step 3: Tap on “HomeCare” at the bottom of the screen.
Step 4: Tap on “QoS”.
Step 5: Chose a preset filter or choose “Custom”.
Step 6: If you chose “Custom” you can move the sliders to your desired levels then tap “Save”.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What should I do if my Archer C3200 cannot be detected by Tether?
A:

[Assistant]
Because of the restriction of source code, if more than 16 clients are connected to Archer C3200, the buffer of tpapp process will overflow, then Tether will show “Tether doesn’t support the router” when you try to use Tether to login Archer C3200. Sometimes, even typing correct username and password, Tether will show “incorrect password”.
Currently, our R&D has released a beta firmware of Archer C3200 to fix this bug, and the following links are the download link.
For US version
https://static.tp-link.com/Archer_C3200v1_0.9.1_0.1_up_boot(161115)_USBeta01_2016-11-15_09.41.15_1479451892033o.zip
For EU version
https://static.tp-link.com/Archer_C3200v1_0.9.1_0.1_up_boot(161115)_EUBeta01_2016-11-15_09.42.01_1479451747896g.zip
If the problem still exists, please follow these steps to troubleshoot this issue:
1. Make sure your smartphone is connected to the device’s WiFi.
2. Make sure you are not connected to the device through a guest network.
3. Reboot the device or restart the Tether app and try again.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Q&A for TP-Link Tether APP
A:

[Assistant]
Q1: What is Tether?
A: Tether APP lets you access your TP-Link devices on your smartphone, and brings an easier way to help accomplish the most common settings such as Internet connection, wireless network name and password, access control rules etc.
Tether is now available on APP Store and Google Play.
Q2: Does Tether support my TP-Link device?
A: Currently Tether supports the following models (English firmware). Only the corresponding hardware version listed and newer versions will support Tether.
Compatible Devices are listed here:
https://www.tp-link.com/tether_compatibility_list/
Notes:
To use Tether, please download and upgrade your device to the latest firmware from our website. The English firmware on https://www.tp-link.com/en/ are most updated and suitable for universal use. For localized firmware compatibility please check the firmware release notes on corresponding websites.
More models will support Tether gradually through firmware update.
Q3: What if Tether cannot detect my TP-Link device in the “Device” Page?
A: Please refer here to find the answer.
Q4: What if Tether failed to log in my TP-Link device?
A: Please refer here to find the answer.
Q5: Does Tether work if my smartphone is connecting to the 5GHz Network of my dual band device?
A: Yes. Tether works with both bands of 2.4GHz and 5GHz. But it does not work if you are connecting to your device through Guest Network.
Q6: Does Tether work if my smartphone is connecting to a Guest Network?
A: Sorry. Tether does not work if you are connecting to your device through a Guest Network.
Make sure you are connecting to the main network of your device before using Tether.
Q7: Does Tether work if my TP-Link devices work as Access Point?
A: Currently, only some TP-Link Wi-Fi routers or range extenders support Tether App under access point mode. If your Tether App cannot detect your TP-Link device working as access point mode or just detect your TP-Link device as an unknown device, I am afraid that your TP-Link device cannot support this feature yet. You may contact TP-Link Technical Support to get more info.
Q8: Does Tether work if I change the LAN IP of my TP-Link device?
A: Yes. Just be sure your smartphone is still connecting to your device after you changed the LAN IP. And be sure your smartphone is still in the same subnet with your device after you changed the LAN IP.
Q9: What’s the username and password to sign in to Tether?
A: The default username and password are both admin (small case), same as that to log in to the web-based management page. Use the one you’ve created to sign in if it’s not admin anymore. And we can only hard reset the TP-LINK device to revert it back to admin if you forgot your username or password.
Q10: How to change device name on Tether App?
A: Please click here.
Q11: How do I block users through the Tether app?
A: Please click here.
Q12: Which DSL modem router is the Tether App compatible with?
A: Please refer to this link to check if your DSL Modem router can use the Tether APP.
Q13.How to configure the DSL Modem router as a wireless router on Tether APP?
A: There is no option to change the Operation Mode to Wireless Router when you go through the “Quick Setup” at the beginning and you need to finish all the process of the “Quick Setup” first, refer to How to configure the DSL Modem router as a wireless router on Tether APP?

Q14: Can I set up the DSL Modem Router into Access Point mode on Tether APP?
A: Yes. But you need to configure the DSL Modem Router as the Wireless Router Mode at first.
Q15: Does the Internet light still lit up when the DSL Modem Router works as an Access Point?
A: No, it will be off.
Q16: Can I still manage the DSL Modem Router remotely on the Tether APP when it works as an Access Point?
A: No, you can only manage the DSL Modem Router when it works as a router.
Q17: What should I do if I want to change my TP-Link ID on Tether App?
A: If your TP-Link device has been bound to a previous account, please unbind the device from the previous account first, go to Tools->TP-Link ID, tap the three dots on the right side of your account, tap Unbind.
After that, you could log out of your account from the Tether app, log in with your new email (if it is not a TP-Link ID yet, please sign up with a new email first), then you could bind the device to this new account.
In addition, if you don't see the TP-Link ID option on the Tools page, your device might not support cloud management, so there is no need to unbind, just log out your previous account from the App and login with your new account or sign up with your new account.
Q18: How to check detailed client information and change the icon & name of your client via Tether App?
A: Please click this Link to check it further.
Q19: Tether APP fails to manage the device remotely?
A: Please refer to this link.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q:
A:

[Assistant]
With the web-based utility, it is easy to configure and manage the router. The web-based utility can be used on any Windows, Macintosh, or UNIX OS with a Web browser, such as Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari. It is a built-in internal web server that does not require internet access. It does however require your device to be connected to the router. This connection can be wired or wireless.
Follow the steps below to log in to your router.
1. Set up the TCP/IP Protocol in Obtain an IP address automatically mode on your computer.
2. Connect a computer to the router via an Ethernet cable or wirelessly by using the SSID (network name) and password printed on the bottom label of the router.
3. Visit http://tplinkwifi.net, select the language you want to use and then use admin for both username and password. Then click Log In.
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q:
A:

[Assistant]
This feature allows you to recover the login password you set for you router in case you forget it.
Here we take TL-WR941HP for demonstration.
1. Log into the router. If you don’t know how to do that, please refer to
How do I log into the web-based Utility (Management Page) of TP-Link wireless router?
2. Go to System Tools > Administration and focus on the Password Recovery section.
3. Tick the Enable Password Recovery checkbox.
4. Specify a mailbox (From) for sending the recovery letter and enter its SMTP Server address. Specify a mailbox (To) for receiving the recovery letter. If the mailbox (From) to send the recovery letter requires encryption, select Enable Authentication and enter its username and password.
Tips:
• SMTP server is available for users in most webmail systems. For example, the SMTP server address of Gmail is smtp.gmail.com. You can refer to their Help page to learn the SMTP server address.
• Generally, Enable Authentication should be selected if the login of the mailbox requires username and password.
5. Click Save.
You can click Test Email to test whether the configuration is successful.
To recover the login password, please visit http://tplinkwifi.net, click Forgot Password? on the login page and follow the instructions to set a new password.
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q:
A:

[Assistant]
This feature allows you to recover the login password you set for you router in case you forget it, if you already cannot log in to the managemet page please reset your router to factory default.
Note:
If you are using a TP-Link ID to log in to the web management page, the Password Recovery feature will be disabled. To manage the TP-Link ID, go to Basic > TP-Link Cloud.
1. Log in to the web-based interface of the router. If you don’t know how to do that, please refer to How do I log into the web-based Utility (Management Page) of TP-Link wireless router?
2. Go to Advanced > System Tools > Administration and focus on the Password Recovery section.
3. Tick the Enable Password Recovery checkbox.
4. Specify a mailbox (From) for sending the recovery letter and enter its SMTP Server address. Specify a mailbox (To) for receiving the recovery letter. If the mailbox (From) to send the recovery letter requires encryption, select Enable Authentication and enter its username and password.
Tips: SMTP server is available for users in most webmail systems. For example, the SMTP server address of Gmail is smtp.gmail.com. You can refer to their Help page to learn the SMTP server address.
Generally, Enable Authentication should be selected if the login of the mailbox requires username and password.
5. Click Save.
You can click Test Email to test whether the configuration is successful.
To recover the login password, please visit http://tplinkwifi.net, click Forgot Password? on the login page and follow the instructions to set a new password.
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q:
A:

[Assistant]
Note:
1. This FAQ is suitable for TP-Link wireless router with cloud functions, such as Archer C8 V3, Archer C9 V3/V4 and etc.
2. Currently most of the applicable models only support the online upgrade feature, and other cloud functions will be added in the future firmware.
3. As for Archer C5400 V1, only the EU version supports the cloud services. Please check the hardware version on the label at the back of the router.
A TP-Link account is bound to the TP-Link wireless router so that the customer can manage their router remotely.
If you forget the password of your TP-Link Cloud account, please follow the steps below to reset your password.
Method 1. On the web management page.
1. Connect your computer to the router either via Ethernet or wirelessly. Then open a browser and type http://tplinkwifi.net in the address bar, and press Enter.
2. On the web management page of the TP-Link router, please click Forgot password.
3. Enter the email address you used to for your TP-Link cloud account, then click Next.
4. A request email will be sent to your mailbox. If you don’t receive the email, please tap Resend. Go to the bottom of this FAQ and follow on Reset password by email.
Method 2. On the Tether APP.
1. Go to the Login page of the Tether APP, click Forgot Password. Then enter the email used for your TP-Link cloud account in the Email box, and tap Submit.
2. A request email will be sent to your mailbox. If you don’t receive the email, please tap Resend after one minute. Then go to the bottom of this FAQ and follow on Reset password by email.
Method 3. On the TP-Link cloud website.
1. Open a browser, type https://community.tp-link.com/en/forgetpw in the address bar, and press Enter. On the pop-up webpage, please type in your registered email address, and click OK. A request email will be sent to your mailbox.
2. Open the requested email, and then tap Click to Reset Password.
3. On the pop-up webpage, please enter and confirm your new password, then click Save. Now you can log in the router with your new password.
To get know more details about each function and configuration please go to Download Center to download the manual of your product.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q:
A:

[Assistant]
Note:
1. This FAQ is suitable for TP-Link wireless router with cloud functions, such as Archer C8 V3, Archer C9 V3/V4 and so on.
2. Currently most of the applicable models only support the online upgrade feature, and other cloud functions will be added in the future firmware.
3. As for Archer C5400 V1, only the EU version supports the cloud services. Please check the hardware version on the label at the back of the router.
There are two kinds of cloud account on TP-Link wireless router, Admin & User. The first account registered and bound to the router will be regarded as an Admin account.
Comparing to a User account, an Admin account has privileges includes:
Adding or deleting Users;
Resetting the device remotely;
Managing cloud devices locally even when they’re offline.
Tips:
Only one account is allowed to login the router at the same time. A newly login user will kick out the previous one, no matter it’s an Admin or a User.
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q:
A:

[Assistant]
When you type a website such as www.tp-link.com, the system contacts a DNS server and acquires the IP address associated with www.tp-link.com. Then the system will cache responses from the DNS server on your computer. If a DNS record changes before the entry in your cache expires, you may not be able to connect to a website. You can flush, or clear, your DNS cache and force the system to acquire new DNS records from the DNS server.
The steps below will help you to clear the DNS cache on your computer.
  Choose the operating system of your computer.
  Method 1: Through Control Panel (Recommended)
      Method 2: Through Command
  Method 1:Windows XP
Step 1
Click On Start button on the bottom left of your screen, then click on RUN.
Type in cmd in the open bar.
  Step 2
Type “ipconfig /flushdns” and press enter
Refer to the picture as below, this step will help you to flush the DNS resolver Cache.
  Windows Vista & Windows 7
Step 1
Click on the Windows button on the bottom left of your screen, then start typing “cmd” into the "Start search" box on the bottom near the button, Click on the “cmd” under programs to open the command prompt.
  Step 2
Type “ipconfig /flushdns” and press enter
Refer to the picture as below, this step will help you to flush the DNS resolver Cache.
  Windows 8 / 8.1
Step 1
Press “Windows key  +F”, a search box will come out, please input cmd and press enter;
  Step 2
Type “ipconfig /flushdns” and press enter
Refer to the picture as below, this step will help you to flush the DNS resolver Cache.
    Method 2: For Windows OS
Press the Windows and R keys on your keyboard at the same time, you can see a small window as below pop up, then enter “cmd” into the field. Press enter to open the command prompt.
Type “ipconfig /flushdns” and press enter
Refer to the picture as below, this step will help you to flush the DNS resolver Cache.
  For MAC OS
Step 1
Go to Utilities, and open the Terminal.app .
Step 2
Type in the corresponding command to reset the DNS cache.
For OS X Yosemite, it is discoveryutil mdnsflushcache .
For OS X Mavericks, Mountain Lion, and Lion, it is killall -HUP mDNSResponder.
For Mac OS X v10.6, it is dscacheutil -flushcache .