[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What is Thread?
A:

[Assistant]
Thread is a networking protocol designed for supporting low-powered devices. This includes smart locks, doorbells, fans, and thermostats. eero Outdoor 7, eero Max 7, eero Pro 6E, eero 6+, eero Pro 6, and eero 6, eero PoE 6, eero Pro (Wi-Fi 5), and eero Beacon (Wi-Fi 5) all support Thread border routing and are Thread 1.3.0 compliant. The Wi-Fi 5 eero and first generation eero do not support Thread.

What are the benefits of Thread?
Thread creates its own encrypted mesh network for Thread-capable devices. Each Thread-capable eero then acts as a border router, providing connectivity between the Thread mesh network and your other wifi/ethernet devices. eero, and other always-on devices like lights and smart plugs, will also act as a Thread router (a Thread device that forwards traffic for other devices and extends the overall coverage area of your Thread network).

Where can I find Thread devices?
Thread is a supported network technology for the new Connectivity Standards Alliance Matter specification, and used by some Apple HomeKit devices. All Thread devices should be interoperable with eero’s border router. Certain device makers integrate with eero through account linking, described in our Partner Account LInking guide.
Can I use Thread and Alexa Zigbee Smart Home Hub at the same time?
Yes. The Alexa Zigbee Smart Home Hub feature in eero Pro 6 and eero 6 can be used simultaneously with Thread. eero Pro and eero Beacon do not support Zigbee at this time.
  Mobile Credential Sharing
Apple iOS and Google Android provide features to make sharing of Thread network credentials between apps more  seamless. When syncing is enabled, the eero mobile app will store Thread credentials in the applicable credential keychain. This means they are both stored locally on your device, and sent to the Apple/Google cloud if you are logged into your iCloud/Google Play account. Stored credentials will be synchronized across other iOS/Android devices logged in with the same iCloud/Google Play account (respectively), so you can save time if your credentials change knowing your Thread devices can still communicate with each other. Third-party apps can also access (read) these credentials from the keychain, but Apple and Google currently require you to affirmatively consent to this access each time.
Keychain syncing is enabled by default in the eero app.
Disabling Mobile Credential Sharing and Regenerating Thread Credentials
Customers can disable syncing in the eero app Thread settings area (Settings>Network Settings>Thread). This will cause eero to no longer write new Thread credentials to the mobile operating system. This action does not delete credentials from the keychain.
You may also want to regenerate your eero Thread credentials if you want to ensure your new Thread network credentials are not usable by other apps. Regenerating your Thread credentials creates a new Thread network and Thread credentials. Your eero will leave your current Thread network as the border router and join the new network instead. In most cases, you may experience downtime and need to re-set up all Thread products on the new network.
Due to the fully distributed nature of Thread mesh networks, the prior Thread network will still be maintained. While eero devices in your network will no longer use the original network credentials, other devices that have joined the previous network may continue to use the old network details or obtain them from the keychain, and may still be able to connect to the internet if you have a secondary Thread border router on your old network. To fully migrate to the new Thread network, you will need to reset any third-party devices and reconfigure onto the new eero Thread network (as shown in the eero app) after regeneration.
To fully delete previously stored credentials from a keychain, you will need to delete them directly through Apple and/or Google settings. For iOS, customers must fully delete all homes from the Apple Home app. For Android, Google Play Services must be reset in the Settings>Apps>Play Services menu area by “deleting storage” and “clearing cache” (see Google's cache clearing guide).
For additional information on the Apple iOS and Google Play Services mobile APIs, developer documentation can be found from Apple's ThreadNetwork guide and this Android Thread guide (respectively).
You can also regenerate credentials by selecting the ellipsis at the top of the Thread settings screen (Settings>Network Settings>Thread).
  Why don’t I see this feature on my eero FireOS app?
Mobile credential sharing via Google Play Services APIs requires the Google Play Services framework, which is not included on FireOS based devices.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I close my eero account and delete my data?
A:

[Assistant]
If you’d like to close your eero account and delete your data, you are able to do so through the eero mobile application (requires versions 6.18.0 or later of the eero App). You also have the option to request account closure and data deletion by sending an e-mail to privacy@eero.com or by contacting eero Customer Service at the relevant telephone number on our Contact Information page. Please note that this process is permanent and cannot be undone.
  If you proceed with account deletion, once your eero account is closed, you will immediately lose access to any eero devices and services associated with your closed account. This includes:

All eero networks owned by your account will be deleted, including their settings
All eero subscriptions, such as eero Plus, associated with your account will need to be canceled prior to deletion. How do I sign up for and manage my eero subscription? These services will continue through the subscription period without a refund unless required by our terms or by law
You will lose access to any eero networks you have permission to manage as admin

Once your account is deleted, your networks, services, and other data will no longer be available and cannot be restored. eero is not able to recover any deleted accounts, so please be sure that you want to take these steps before proceeding. Your eero network(s) will go offline, and any devices connected to those networks will no longer be able to reach the internet through the offline eero network(s).
  If you later wish to use products or services that require an eero account, you will need to create a new eero account.

Additionally, if you received your eero device(s) from a service provider you still intend to use (such as your ISP), deletion may cause service provider account disruptions. Your service provider will not be able to reinstitute or create an eero account on your behalf to resolve such disruptions.
  Please see the steps below for deleting your account:
  Open the eero Application
Tap on Settings
Tap on Account settings
At the bottom of the Account settings screen, tap ‘Delete account and data’
Once you’ve reviewed the text, tap the checkbox next to ‘I want to permanently close my account and delete my data’
Tap the ‘Delete account and data button’
  If you do not currently have an active network, you can follow the steps below:
  Open the eero Application and tap ‘Already have an account?’ to log in
Once you’re logged in, tap the ‘I want to delete my account and data’ button at the bottom of the screen
Once you’ve reviewed the text, tap the checkbox next to ‘I want to permanently close my account and delete my data’
Tap the ‘Delete account and data button’

Please be advised that eero is legally required or entitled to retain some types of data, such as order history. We do this in line with applicable laws including for tax, accounting and fraud prevention purposes. If you linked your eero and amazon account, or purchased or received your eero products or services from another entity (such as Amazon or your internet service provider), these entities may control data and you may wish to also exercise your data rights with those entities directly.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Using your Amazon Login with eero
A:

[Assistant]
Using your Amazon.com account to sign into eero not only streamlines your login experience but makes it easier to centralize control of your connected home with features like Amazon Frustration-Free Setup and Alexa Smart Home Hub. By using your Amazon login to access the eero app, you instantly receive Amazon account security features like multi-factor authentication and security alerts.
New customers will have the option to use their Amazon credentials from initial account creation. Existing accounts will be able to switch to Amazon login by following the flow under Account Settings in the mobile app. Once you switch, your previous eero login credentials will no longer be valid.
If you or your family have multiple Amazon accounts, we recommend choosing the account you use to control Alexa and your smart home devices.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Amazon Account Linking - What is shared?
A:

[Assistant]
Linking your eero network to your Amazon account (which can you do by linking your eero account and Amazon account, or by using your Amazon credentials to login in to the eero app, also called Amazon Login) makes interacting with your network and smart devices even easier by supporting features like eero Built-in, Amazon Frustration-Free Setup and Zigbee Smart Home Hub. If you purchase an eero subscription through Amazon.com (or an Amazon country site), in order to activate and use the eero subscription you will be required to link your eero network to your Amazon account.
  How do I unlink my Amazon Account?
You can unlink your account any time in the eero app under the Settings tab (although if you want to stop using Amazon Login, you will need to delete your current eero account and create a new one).
If you purchased your eero subscription through Amazon.com (or an Amazon country site), then if you unlink your Amazon account from your eero network, you will lose access to the eero subscription.
  What is shared between eero and Amazon to support features that require account linking?
eero and Amazon may use information from your accounts to support features that require account linking, and as otherwise described in eero’s Privacy Notice and Amazon’s Privacy Notice.
Here is an example of what may be shared between eero and Amazon to support features that require account linking:
The name and email address associated with your Amazon account, for uses consistent with eero and Amazon’s privacy notices
Wifi network name(s), wifi password(s), Thread network identifiers, Thread network password(s) and key(s) for fast device onboarding.
Currently connected device information, such as device nicknames and signal strength, to enable eero Built-In and sync Amazon device nicknames.
Configuration to maintain low-power smart home networks, such as Zigbee, so you can use Alexa to control supported devices the way you want
If you purchase an eero subscription from Amazon.com (or an Amazon site for a different country), information related to such subscription to assist with customer support (including activation assistance and cancellation requests)
  Why are my credentials synced?
Syncing wifi and Thread credentials helps customers more easily add wifi and Thread devices to their eero network using Amazon’s Frustration-Free Setup and Matter Simple Setup technology. Syncing credentials helps eero and supported Amazon products, like supported Echo devices, merge into a single, shared Thread mesh network to help improve range and reliability. See What is Thread? for more general information about Thread networking.
  Can I disable credential syncing?
Credential syncing can be disabled in the eero mobile app.
Open the app
Tap the Settings tab and select Network Settings.
Select Amazon Connected Home.
Under Easy device setup, tap Frustration-Free Setup and toggle off.
  To delete credentials currently being stored with Amazon, visit Amazon’s Manage Your Content and Devices.
  You must perform both of these actions if you wish to delete stored credentials and stop future credential sharing.
  We value your trust and work hard to protect your privacy. As a reminder, eero does not track where you go on the internet. Learn more about our commitment to your privacy.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I verify my login credentials to access the eero app?
A:

[Assistant]
The eero app is your gateway to configuring, adjusting, and monitoring your eero network, but in this connected world full of usernames and passwords, we wanted to take a simpler approach. In order to access the eero app, rather than setting a username and password, you need only to log in with one of two credentials: either cell phone number or personal email address. From there, you'll receive a one-time-use code to allow you access to the app – no password memorization required!
Your Default Credential
If you've followed these steps to set up your eero network, then by now you will already have a verified phone number or email address if you created an eero account using your Amazon account. This one credential is all you'll need to continue accessing the eero app and monitoring your network but we recommend taking a moment to verify your secondary credential, which in most cases is an email address, if you created your eero account using a phone number.
Why verify?
You may change your number when you switch mobile carriers, or maybe you just can't remember the password for your old email inbox – whatever the situation, it's not unheard of for one credential to change in your life, and having a second key to unlock the door, so to speak, can make your experience with eero that much smoother. Verification takes just a minute, and follows a very similar path to the actions you took when setting up your network, and the steps you take every time you log into the app itself.
What you see in the app
If you’re using the iOS version of the app, you can find your account information by opening the Settings tab and tapping on Account. You should see a screen similar to this:
If you notice that either the phone or email address is not verified, you should see a notification asking you to verify the account information. By tapping on the information in question, you’ll be able to send a verification code to the phone number or email address, so please ensure the accuracy of the information before proceeding.
  When you’ve received the verification code, enter it into the field, hit next, and you should be all set!
  A quick note on codes
It's not unusual for a brief delay to happen when waiting for your verification code, depending on your cell provider or email domain host. If you don't receive a code right away, don't worry – it will likely arrive for you within a minute or two. If there's a significantly longer wait, please make sure that your device has a strong WiFi or cellular signal, and tap the "Resend verification code" button.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I update the phone number or email associated with my account?
A:

[Assistant]
You can update your mobile number and email address within the app. Please see the instructions below:
Tap the Setting icon in the bottom right corner of the app
Tap Account Settings at the top of the menu
Tap into the Mobile or Email field, type your changes, and tap Next
This will take you to a verification screen. You should receive a verification code either through phone or email – whichever you just updated
Enter the code in the verification screen to save your changes
If you’re having any issues with the app, please contact Support.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Do I need a password to log into my eero? I think I forgot my password!
A:

[Assistant]
You don’t need a password to access your eero account. Whenever you need to log in to the app, you’ll receive a login code via text or email; this way, your account will always be secure. No extra password required!
If you forgot the password to your WiFi network, you can view it by opening your app. When using the iOS version of the app, tap on the Settings tab. Your network password will be obscured to the right of the “Password” button. Tap on the “Password” button to view and edit your password.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What is DDNS?
A:

[Assistant]
Contents:
What is DNS?
What is a Dynamic IP address?
What is eero DDNS?
Access with eero Plus
I have eero Plus. Now what?
Bridge mode / Private WAN IP
Port Forwarding
SSL for your DDNS
What if I need to update my DDNS domain?
Forward a custom domain to my DDNS
Report abuse
This article is mostly about DDNS, however, we first need to understand DNS.
  What is DNS?
The Domain Name Service (DNS) is the phonebook of the internet so let's start by understanding DNS.
  While web browsers navigate the internet using internet protocol (IP) addresses, users need to use domain names, such as eero.com, to find websites and information quickly. In the background, it’s the DNS that translates familiar domain names into IP addresses and allows browsers to connect to the right website associated with them.
What is a Dynamic IP address?
Simply put, a dynamic IP address is an IP address that changes. Most IP addresses for residential and commercial internet connections are dynamic, as this is the most effective means for providing users with an IP address.
  When you have a dynamic IP address that changes, you can lose the ability to quickly reconnect to devices on your network as the IP address associated with them has changed. Imagine having a street address that the post office randomly changes without informing you of the change or your new address. You wouldn’t be able to receive the mail, and using GPS to navigate home would be nearly impossible. The situation is similar when trying to remotely reach a networked device with a dynamic IP address.
What is eero DDNS?
eero DDNS gives you the ability to remotely access your network easily regardless of if your dynamic IP changes. With the new DDNS feature in eero Plus, users receive  a unique hostname for their network that is simple to recognize and recall.
  With eero Plus, DDNS is built into eero’s portfolio, allowing you to manage DDNS from the eero mobile app.
Access with eero Plus
DDNS is available with an eero Plus subscription. For $9.99 per month or $99 per year, you get all the great eero Plus features—including advanced online security, parental controls, ad blocking, and network insights—plus access to 1Password, Malwarebytes, Encrypt.me (No longer available for purchase), Guardian VPN, and our eero DDNS service.
  I have eero Plus. Now what?
Now that you have eero Plus, you will want to activate DDNS. Follow these steps:

Tap on Home -> eero Plus-> DDNS
Or Tap on “Settings”  -> Tap on “Network Settings” -> Tap on “DDNS” and you're good to go.
Bridge mode / Private WAN IP
Your network must be in Single NAT and eero cannot be bridged for DDNS to work properly.
  If you are in Double NAT remove or Bridge your non eero Router. If your eero is Bridged, take it out of Bridge mode, then remove or Bridge the non eero Router.
  Port Forwarding
DDNS will get you to the router, but how can you access your devices? To do this, you’ll need to enable port forwarding. You can read this article for how to configure port forwards for your various devices. How do I configure port forwarding?
  Once configured, you can access your portforward by including the port number at the end of your DDNS domain ie: 123.eero.online:8080
  SSL for your DDNS
If you’re looking to add SSL functionality to your DDNS domain, you may want to consider services such as Let's Encrypt.  With Let's Encrypt, you can verify the eero subdomain (e.g., 123.eero.online) over HTTP (rather than over DNS) with a well known file on your server. Additional details for setup here: Challenge Types.*
What if I need to update my DDNS domain?
  Contact support and we can generate a new domain for you.
Forward a custom domain to my DDNS
If you have a custom domain, or would like to get one, which is easier to remember than your eero generated domain, you can setup that domain to redirect to the eero generated domain, giving you easier-to-remember access to your network. You can follow instructions such as these from GoDaddy to set this up: Domain Forwarding Guide.*
Report abuse
To report abuse of an eero DDNS domain, you must do so via the AWS abuse reporting process here: Report Abusive Activity from Amazon Web Services Resources. For more information, please refer to our DDNS Acceptable Use Policy available here: eero Dynamic DNS Service - Global Acceptable Use Policy
  *eero includes links to these third party services for convenience, but does not take responsibility for your use of such services.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: VPN powered by Guardian Setup and Installation
A:

[Assistant]
As part of your eero Plus subscription, you can access VPN protection, powered by Guardian, on your phone or tablet device if you are using the eero app with mobile version 6.32.0 or later (iOS) or 6.32.1 or later (Android).
Guardian VPN is currently only visible in the eero app for the network owner and not network admins.
If you haven't activated Guardian VPN yet, please do so inside of the eero mobile app by following the below steps:
Navigate to the Home tab
Select Security and Privacy
Select VPN, powered by Guardian
Note: Guardian VPN is currently only visible in the eero app for the network owner and not network admins
Toggle on the VPN to enable VPN protection for the device. This requires acceptance of the Guardian terms of service and the operating system VPN permissions prompt
To ensure your eero Plus subscription applies when you use the Guardian app, eero pre-provisions a Guardian account for you, using your eero email address, when you enable the VPN for the first time in the eero app. After you've activated Guardian VPN using the eero mobile app, you'll receive an email in your inbox titled "Information about your new VPN" which contains a link to finish setting up your Guardian account.
After you've finalized setting up your Guardian account, please follow these steps to download and login to the Guardian app on your device.
iOS
Install the Guardian app on your iOS device from the App Store, if you haven't already.
Using Safari (required), login at Guardianapp.com.
From the My Account page, click the "Securely Sign In" button which will automatically log you into the Guardian app on your iOS device.
Android
Install the Guardian app on your Android device from the Google Play Store, if you haven't already.
Once downloaded, open the app with the G shield button to login with you Guardian credentials.
After successful login, tap the G shield button again to connect the VPN.
  Amazon Fire Device
Install the Guardian app on your Amazon device from Amazon App Store, if you haven't already.
Once downloaded, open the app with the G shield button to login with your Guardian credentials.
After successful login, tap the G shield button again to connect the VPN.
  Windows Device
Install the Guardian app on your Windows device from the Microsoft store, if you haven't already.
The latest download can also be found here.
Once downloaded, open the app with the G shield button to login with your Guardian credentials.
After successful login, tap the G shield button again to connect the VPN.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Guardian Setup and Configuration for macOS
A:

[Assistant]
As part of your eero Plus subscription, you can access VPN protection, powered by Guardian, on your phone or tablet device if you are using the eero app with mobile version 6.32.0 or later (iOS) or 6.32.1 or later (Android).
  If you haven't activated Guardian VPN yet, please do so inside of the eero mobile app by following the below steps:
Navigate to the Home tab
Select Security & Privacy
Select VPN, powered by Guardian
Note: Guardian VPN is currently only visible in the eero app for the network owner
Toggle on the VPN to enable VPN protection for the device. This requires acceptance of the Guardian terms of service and the operating system VPN permissions prompt
To ensure your eero Plus subscription applies when you use the Guardian app, eero pre-provisions a Guardian account for you when you enable the VPN for the first time in the eero app. After you've activated Guardian VPN using the eero mobile app, you'll receive an email in your inbox titled "Information about your new VPN" which contains a link to finish setting up your Guardian account.
  After you've finalized setting up your Guardian account, please follow these steps to download and login to the Guardian client for macOS:
  Login at Guardianapp.com
From the My Account page, click to download Guardian for macOS (download link)
Note: the minimum macOS version required is 10.15 Catalina
Launch the Guardian client on your Mac which will prompt you to login via a pop-up window
Enter the same credentials used to login at Guardianapp.com in the pop-up window (first screenshot below)
Note: if you dismiss or close the pop-up window, you can either re-launch the Guardian client entirely or click on the "G" in your Menu Bar at the top of your display (second screenshot below), click Settings, click the Advanced tab and finally click "Pro Login" at the bottom


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: VPN powered by Guardian Setup and Configuration
A:

[Assistant]
How to use
As part of your eero Plus subscription, you can access VPN protection, powered by Guardian, on your phone or tablet device if you are using the eero app with mobile version 6.32.0 or later (iOS) or 6.32.1 or later (Android). You can activate the VPN on the eero mobile app.
Navigate to the Home tab,
Select Security and Privacy
Select VPN, powered by Guardian
Note: Guardian VPN is currently only visible in the eero app for the network owner and not network admins
Toggle on the VPN to enable VPN protection for the device. This requires acceptance of the Guardian terms of service and the operating system VPN permissions prompt
From this tab in the eero app, you are then able to connect and disconnect from the VPN server whenever is convenient for you.
To ensure your eero Plus subscription applies when you use the Guardian app, eero pre-provisions a Guardian account for you, using your eero email address, when you enable the VPN for the first time in the eero app. After you've activated Guardian VPN using the eero mobile app, you'll receive an email in your inbox titled "Information about your new VPN" which contains a link to finish setting up your Guardian account.
After you've finalized setting up your Guardian account, please follow these steps to download and login to the Guardian app on your device.
  iOS
Install the Guardian app on your iOS device from the App Store, if you haven't already.
Using Safari (required), login at Guardianapp.com.
From the My Account page, click the "Securely Sign In" button which will automatically log you into the Guardian app on your iOS device.
Android
Install the Guardian app on your Android device from the Google Play Store, if you haven't already.
Once downloaded, open the app with the G shield button to login with you Guardian credentials.
After successful login, tap the G shield button again to connect the VPN.
  Amazon Fire Device
Install the Guardian app on your Amazon device from Amazon App Store, if you haven't already.
Once downloaded, open the app with the G shield button to login with your Guardian credentials.
After successful login, tap the G shield button again to connect the VPN.
  Windows OS
Install the Guardian app on your Windows device from the Microsoft store, if you haven't already.
The app is available on Guardian's website.
Once downloaded, open the app with the G shield button to login with your Guardian credentials.
After successful login, tap the G shield button again to connect the VPN.
  macOS
Login at Guardianapp.com
From the My Account page, click to download Guardian for macOS (download link)
Launch the Guardian client on your Mac which will prompt you to login via a pop-up window
Enter the same credentials used to login at Guardianapp.com in the pop-up window (first screenshot below)
Note: if you dismiss or close the pop-up window, you can either re-launch the Guardian client entirely or click on the "G" in your Menu Bar at the top of your display (second screenshot below), click Settings, click the Advanced tab and finally click "Pro Login" at the bottom
  FAQ:
What is a VPN?
A VPN is a Virtual Private Network, which is a service that creates a secure, encrypted connection between your device and a secure server, helping you to browse the web privately and securely.

Do I get VPN protection on all of my personal devices?
eero Plus subscribers can use the Guardian VPN on up to five compatible devices. The VPN available in the eero mobile app is intended to protect the device that your eero app is installed on. To get VPN protection on other devices, you can install and sign in to the eero app on those devices.
In some cases, the eero app may not be available for your operating system. In this case, the Guardian app should be used. To ensure your eero Plus subscription applies when you use the Guardian app, set up a Guardian account (please start from the email sent to you after you first enabled the VPN to ensure your accounts are reconciled).
If you’re on a macOS or Windows OS device, such as a laptop or desktop, please finalize setup of your Guardian account, then download the macOS or Windows OS Guardian app and sign in using the same Guardian account.
  How many devices can I add VPN protection to?
Your eero Plus subscription comes with VPN protection for up to 5 devices. After you enable the VPN on a device, it will count toward the five device limit. Where you have logged into the eero app from different devices, and enabled the VPN on each one, each device separately counts toward your limit.

How do I remove the VPN from one of my 5 devices?
To revoke access to a device, please complete your Guardian account setup as the eero network owner and revoke device access from your Guardian account on guardianapp.com. Disconnecting the VPN in the eero app alone will not remove that device from your five device limit.

What if I already have VPN on 5 devices? How do I get the VPN on another device?
Please revoke access using the instructions above. After you have removed one of the existing 5 devices, you’ll be able to sign in to the eero app (or the Guardian app, using your completed Guardian account) to add another device.
  Who is Guardian?
We teamed up with Guardian to provide protection for your devices when you’re off your eero network. For more information about Guardian, please visit the Guardian website.
  Where are these VPN servers located?
You can choose which server location you would like to be connected to using the dropdown menu on the VPN app. Unless you select a different location, we will automatically connect you to the server closest  to you.
  When will you launch new locations?
We are always working with Guardian to assess the availability of servers. If you have a location that is not on the list, please send an email to support@eero.com.
  Why does Netflix/Hulu/Amazon Prime etc. not work on VPN?
Many streaming services block VPNs to control the content catalog for each location due to copyright restrictions. If your video streaming service does not work on VPN, you will need to disconnect from the VPN server to watch it.
  I don’t see the Guardian VPN in my app. What is happening?
The new VPN powered by Guardian is available in iOS 6.32.0 and Android 6.32.1 and later. If you are on iOS or Android version 6.31.0 or earlier, you will need to upgrade to the latest version to access the new VPN.
  Can I still use my Encrypt.me account if I have one?
Yes, if you have already enabled your Encrypt.me subscription as part of eero Plus, at this time, you will still have access to it. We will let you know if this changes.
  Why can’t I disconnect from the VPN directly in my device’s iOS/Android settings?
A default setting for most VPNs is called “VPN on demand”, which lets devices automatically establish a VPN connection as you move from network to network or off-network. If your OS settings don’t permit disconnecting the VPN, you can still always disconnect by toggling the VPN off in the eero app.
  What transport protocol do you use?
We currently support Wireguard and are adding IKEv2 to iOS in the coming months.
  What do I get with eero Plus?
Feature Description
Advanced security Take your online security to the next level with active threat protection.

Content filtering Set advanced parental controls for designated devices based on pre-set age range or customize them based on categories.
Block / Allow Block or allow specific websites by network or device
Block Ads Speed up load times for ad-heavy sites
Activity insights Your network at a glance - historical network data usage, monitor network activity, and see how many threats eero is blocking.
Weekly activity report Weekly recap of network activity
VIP support Get access to priority support
1Password Save and share unique passwords to help safeguard your online accounts
VPN powered by Guardian Browse the web securely, and help keep your digital life safe from malicious actors and prying eyes

Malwarebytes Scan, clean, and protect your devices from viruses and  ransomware
DDNS Remote network access
Internet Backup Switch to your mobile hotspot for back-up internet during wifi outages
  What if I already have a Guardian account?
Please contact eero support to have your accounts reconciled.
  Why is my Guardian app relaying an incorrect subscription expiration period?
Upon creation of your complimentary Guardian account or after login into your existing Guardian account as an eero Plus subscriber, the subscription expiration date shown in the web dashboard on https://guardianapp.com may be significantly out of sync compared to the subscription expiration date of your eero Plus subscription shown on https://eero.com or in the eero app.
The expiration date showing on the web dashboard should automatically update to a later date as long as your eero Plus subscription is still valid.
For annual subscribers, the date will not sync with your eero Plus subscription.
For monthly subscribers, should the date ever show as expired when the eero Plus subscription is still valid, this can be resolved by opening the eero app which will refresh the date shown in the Guardian app. Please allow up to 12 hours for this change to reflect in the application.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: eero Secure subscription updates
A:

[Assistant]
Last updated: October 12, 2022
How does the rebrand to eero Plus impact eero Secure customers?
You can read more about our rebrand to eero Plus. Existing US eero Secure subscribers who are billed directly by eero will be transitioned to eero Plus on November 15, 2022 and have been sent an email notifying them of pricing changes and this service transition. These existing eero Secure customers will remain at their original subscription rate until their individual renewal date occurring on or after November 15, 2022. At time of that renewal, these customers will be automatically provided with 50% off their eero Plus monthly or annual plan (these customers will be charged $4.99 per month or $49.99 per year) for one year (12 months). After this 12 month period, their price will increase to the new standard eero Plus pricing of $9.99 per month or $99.99 per year.
Customers who wish to opt-out of these plan and price changes should cancel their subscription before November 15, 2022 following our cancellation guide here. Refunds for subscriptions purchased from eero are subject to our cancellation policies in our subscription terms and any notices from eero.
  US eero Secure retail subscription customers pricing transition
From October 12, 2022 until the next subscription renewal date (on or after November 15, 2022)
After the next subscription renewal date
After the 12 months discounted rate
Current eero Secure subscription rate
$2.99 per month
$29.99 per year
50% off 12 months of eero Plus
$4.99 per month
$49.99 per year
Standard eero Plus subscription rate
$9.99 per month
$99.99 per year


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What is eero Internet Backup?
A:

[Assistant]
We’ve got your back(up) with eero Internet Backup
  eero Internet Backup allows you to set up a nearby mobile hotspot or wifi network as a backup when your wired internet goes down. Once enabled, eero Internet Backup will look for and  connect to the available and compatible backup source you’ve set, keeping you online to focus on what matters most.
With eero Internet Backup and a capable hotspot, you can enjoy video streaming, video conferencing, music streaming or online gaming even during internet outages. eero Internet Backup detects when an outage is over and automatically switches back to your original internet connection, giving you one less thing to worry about.
eero Internet Backup is a feature of eero Plus, our premium subscription service and select subscriptions sold by ISPs and Ring. For a limited time, we are offering Internet Backup free for all eero customers who purchase through retail channels. To use this feature, check you have the latest version of the eero app by navigating to Settings > Troubleshooting > About from the eero mobile application.
Wireless reliability - Wirelessly connect your eero network to a backup hotspot without having to physically connect anything.
Roam around your whole home - When you move around your home, your mobile device’s backup hotspot will connect to any nearby compatible eero device extending the backup hotspot across your whole network.
Quickly restore internet - When the internet goes down, it’s easy to temporarily switch your eero network over to your backup source, promptly broadcasting it throughout your home—so your connected devices stay online.
Reconnect your home - With a backup connection, your connected home devices, including security devices and smart appliances, can stay online even when internet outages occur.
Stream on - Keep enjoying video streaming, video conferencing, music streaming, or online gaming even during network outages with capable hotspots.
Bring your own backup - Select up to eight backup wireless connections including wireless hotspots or nearby wifi networks with no need to physically connect anything.
Only on when needed - When the outage is over, your eero network will automatically switch back to your wired internet connection.
Reduce hotspot strain -Choose which connected devices get wifi access to prioritize what’s most critical across your network.
How do I set up a backup network?
  In your eero app, scroll down to Security & privacy and tap on the panel to the right to access the eero Plus feature menu.
Select eero Internet Backup to enable the feature.
Make sure your backup network is available (if you are using a mobile hotspot, make sure it is turned on), then tap Add a backup network
Tap on Search networks and then tap on your backup network when it appears on the list.
Follow the prompts to add your password and complete setup.
You should now see your backup network on the main Internet Backup screen.
You can add up to eight backup networks by simply repeating this process.
Can I set up eero Internet Backup during an outage?
If your eero network is running minimum eeroOS v6.13.0 and your eero app is updated to minimum v6.25.1 You can still set up a new backup connection even if your network is offline due to an internet outage.
Where can I learn how to improve network performance while using eero Internet Backup, or find troubleshooting and feature compatibility information?
For tips on how to improve network performance plus troubleshooting and feature compatibility information, go to our Troubleshooting eero Internet Backup guide.
How does custom DNS work with eero Internet Backup?
Once eero Internet Backup is enabled on your network, your gateway eero's IP address will be provided as the nameserver.
How long will eero Internet Backup work as a backup connection?
While eero Internet Backup can run for the duration of your outages (subject to any backup limits), customers should confirm with their service provider how much data usage is allowed if they plan to rely on eero Internet Backup for extended periods of time. eero Internet Backup will continue monitoring your primary internet source and automatically switch back when your primary internet source is available again.
Will eero Internet Backup help keep all my connected devices online? If not, how many devices can it support when enabled?
The devices already on your network will still connect to the internet with eero Internet Backup running, but coverage, speeds, and reliability will depend on the backup network you are using. To learn how to enable and disable network access for your connected devices while running eero Internet Backup, go to our Troubleshooting eero Internet Backup guide.
Am I able to take advantage of eero Internet Backup without an eero subscription?
eero Internet Backup is a feature of eero Plus, our premium subscription service, and select subscriptions sold by ISPs and Ring. For a limited time, we are offering eero Internet Backup free for all eero customers who purchase through retail channels.
How does eero Internet Backup work with my Ring Alarm Pro?
If you have enabled both 24/7 Backup Internet with your Ring Home Premium subscription, and eero Internet Backup with your eero Plus subscription, eero will default to using your Ring failover solution first, and eero Internet Backup will act as secondary failover solution if eero cannot connect to Ring 24/7 Backup Internet (e.g., because of data limitations).
 Limited time offer
eero Internet Backup feature will be made available through the eero app for all retail eero customers, starting August 20, 2024, for a limited time only. This offer may be modified or canceled at any time.
Legal Disclaimer:
eero Internet Backup requires a compatible backup internet connection in range of a compatible eero device, and an eero Plus (formerly eero Secure+) subscription, or qualifying ISP or Ring subscription, all sold separately. eero does not guarantee zero disruption and brief network downtime may occur during failover. Customer is responsible for applicable data charges with backup internet connection providers and ensuring authorized use. Network speeds are dependent on the backup provider, and coverage, uptime, technology, and speeds will vary. Will require backup power if the power goes out. Certain eero or Amazon features may be incompatible with  eero Internet Backup. Visit eero.com/eero-plus for more details. Use of eero and eero Internet Backup are subject to eero’s Terms of Service and Subscription Terms of Service, found at eero.com/legal


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I sign up for 1Password?
A:

[Assistant]
1Password is a password manager. Keeping your passwords safe and secure with a password manager is an important practice to ensure your various logins are both easy to access and away from prying eyes. With eero Plus, all members get access to a 1Password Family membership (up to 5 accounts).
Contents
Requirements
How to sign up at account.eero.com (new to 1Password)
How to sign up in the eero App (new to 1Password)
How do I link my other 1Password account (Already have 1Password)?
FAQ
Requirements:
An eero WiFi system
The eero application
An eero Plus membership
Below are the steps for signing up and activating 1Password for eero Plus members. If you already have 1Password, please follow the second set of instructions.
How to sign up at account.eero.com (new to 1Password):
Navigate to account.eero.com in your favorite browser.
Login using your Phone #, email or your Amazon Account.
Click “Setup 1Password”
Click “Create Account”
An email will be sent to the account holder's inbox from 1Password to Verify my account
Follow the steps provided by 1Password
  How to sign up in the eero App (new to 1Password):
Go to your eero app and tap into the “Home” tab.
Scroll down to "Security and Privacy"
Tap on the panel to the right of VPN
Tap on "Password manager"
Tap on the “Manage account at 1Password” button
We have reserved an account for you with 1Password, sign up for a free account using whichever email address you’d like.
You are given the option to download an “Emergency Kit” which contains a secret key in case you get locked out of your account.
You are then offered the ability to Invite up to 4 other family members (5 users total).
Your family members will receive an email asking them to sign up for a free account.
  How do I link my other 1Password account (Already have 1Password)?
Open the eero app
Tap of Home -> eero Plus -> Password manager
Tap on Link your other 1Password account
It will open a 1Password mobile web browser
Sign in to your existing 1Password account you want to link
Enter your Email, Secret key and Password (if applicable)
Tap on “Confirm changes”
You are all set!
  FAQ
Where in the eero app can can I find 1Password?
You can access 1Password through 2 different methods:
Home -> Security and Privacy -> Password Manager
Settings -> Account settings -> Password Manager
What if I have trouble linking an existing 1Password account?
You can email us at support@eero.com or give us a call.
More information on How to contact eero support
What happens if I cancel my eero Plus subscription?
Your 1Password plan will end when your eero Plus subscription ends
What devices are supported?
MacOS 10.15
iOS 15.5+
Windows 10/11
Android 9.0+
Linux
Most popular web browsers.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I sign up for Malwarebytes?
A:

[Assistant]
With eero Plus, it's easier than ever to make sure all your devices are protected against various online threats. On top of that, all members get access to Malwarebytes to protect up to 3 of their supported devices with a premium antivirus.
Requirements:
An eero WiFi system
The eero application
An eero Plus membership
A supported device to install Malwarebytes (Windows, Mac, and Android)
Below are the steps for signing up and activating Malwarebytes for eero Plus members. If you already have Malwarebytes, please follow the second set of instructions.
How to sign up at account.eero.com (new to Malwarebytes):
Navigate to account.eero.com in your favorite browser.
Login using your Phone #, email or your Amazon Account.
Click “Setup Malwarebytes”
Click “Create Account”
Follow the steps provided by Malwarebytes
How to sign up in the eero App on Android (new to Malwarebytes):
Open the eero app
Tap the Home icon
Tap Privacy & Security
Tap on the Malwarebytes icon
Tap on the Create free account
Follow the steps provided by Malwarebytes
How to sign up (already have Malwarebytes):
If you already have a Malwarebytes subscription, please contact Malwarebytes support and request that they cancel your existing account. From there, press the Create free account button to sign up again with eero Plus and receive your three (3) licenses.
Have questions or need assistance with Malwarebytes?
For all questions or issues regarding Malwarebytes, please contact the Malwarebytes support team.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What should I do if I have a 1Password, encrypt.me, Guardian and/or Malwarebytes account?
A:

[Assistant]
If you already have an account with one of our partners, please follow the respective link to see the steps for each partner:
1Password
Malwarebytes
VPN Powered by Guardian


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What are Profiles?
A:

[Assistant]
Profiles empower you to manage all the devices on your network. Through our app, you can create user profiles and assign specific devices to them. Once created, you can set schedules, administer manual pauses to control Internet access, and apply specific content filters with eero Plus for the devices within each profile.
  By enabling you to pause Internet access on your network, Profiles helps you preserve quality time with family or friends. Profiles is also here to make sure the most important daily necessities, like biology homework, are accomplished before other activities like social networking and online gaming.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I create and manage users in Profiles?
A:

[Assistant]
Creating profiles
To get started, you’ll first need to create profiles for the members of your household:
Open the eero app and tap the Blue Plus in the upper right corner
Tap Add a Profile and enter the name of the profile you would like to create then tap Next
Select the devices you would like to add to the profile by tapping the Plus to the right of each device
Tap Save in the upper right of the app screen
Adding devices to profiles
Profiles allows you to associate connected devices on your network to specific users within your home. Each device can only be added to one profile, so shared devices like the family room TV will need to be associated with a single user or profile.
To add a device to a profile:
Open the eero app and tap the profile you would like to add a device to
Tap Add a Device
Select the devices you would like to add to the profile by tapping the Plus to the right of each device
Tap Save in the upper right of the app screen
You can also assign devices to individual profiles from the Dashboard of the app:
Open the eero app (you should land on the Dashboard screen)
To locate the device tap on the Device Group it is associated with (Computers, Entertainment, Home, Persona or Blocked)
Tap the Device you would like to assign to a profile
Tap profile at the top of the page
Choose the profile
Note: To avoid conflict between various schedules and pauses, a device can only be assigned to one profile at at time. If you’d like to revoke access to a device that multiple people in your home use—the family room TV, for example—you may want to create a separate user profile for that device.
Deleting users
Deleting user profiles from Profiles is simple. Please keep in mind that deleting a user profile will disassociate all devices assigned to that profile, thus making these devices free to add to other profiles.
To delete a user profile from Profiles:
Open the eero app and tap the Profile you would like to update (scroll to the right if you have more than 3 profiles)
Tap Delete Profile in red at the bottom of the app screen
A prompt will pop up asking “Are you sure you want to delete this profile?”.
Tap Delete Profile
Note: When you delete a user profile from Profiles, all of the devices under that user profile will become unassigned. You can then assign them to a different user profile or leave them unassigned.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I identify the devices on my network and assign nicknames?
A:

[Assistant]
How do I differentiate between the devices on my connected device list?
When viewing your connected device list, some devices may seem unfamiliar. This is because different manufacturers report device information differently. If you come across a device in your list that you don’t recognize, first try seeing if you recognize its manufacturer.
If all else fails, you can look up your connected device’s IP or MAC address and compare it to the device addresses listed in the eero app. This information can usually be found in the Wi-Fi or network settings of your client device.
If you’re still having trouble differentiating between devices on your connected device list, contact support and we can work together to figure things out!
Why doesn’t my device manufacturer look familiar?
Most devices carry a device ID that correlates to that specific device. However, some devices contain wireless/Ethernet chipsets made by third party companies. For example, many PC and Android devices include wireless chipsets made by third parties.
The device manufacturer information displayed in the eero app reflects the devices wireless/Ethernet chipset manufacturer. We recommend creating nicknames for your devices so you can easily identify each one.
Can I give my devices nicknames?
Yes! We encourage you to assign nicknames to your devices. Nicknames make it much easier to identify the various devices on your network.
How do I give my devices nicknames?
To assign or edit device nicknames:
Open the eero app (you should land on the Dashboard screen)
To locate the device tap on the Device Group it is associated with (Computers, Entertainment, Home, Personal or Blocked)
Tap the Device you would like to give a Nickname
Tap Nickname at the top of the screen
Type in the Nickname you would like to assign the device then tap Save on the top right corner
Why does one device appear in my device list more than once?
Some devices have two wireless cards. As a result, there is a chance that certain devices will appear in your connected device list multiple times when connected over both WiFi and Ethernet.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I use schedules in Profiles?
A:

[Assistant]
Schedules can be used to set recurring times when you’d like a user’s connected devices to lose their connection to the Internet. When a schedule is activated, the devices associated with that user’s profile will automatically go into a paused state.
Manual pauses can be used to restrict Internet access on a more ad-hoc basis.
How do I set schedules?
To set a schedule:
Open the eero app and tap the profile you want to set a schedule for (scroll to the right if you have more than 3 profiles)
Tap Add a Scheduled Pause
Toggle Enable “On”
Update the Schedule name, Start time, End time and Frequency for the scheduled pause.
Tap Save on the top right to complete the scheduled pause setup
Can I override a schedule?
If a profile is currently paused, you’ll see the word Paused below the user profile name with a play icon to its right. To override a schedule, tap the play icon. This will resume that user profile’s network access until the next scheduled pause.
How do I set my network timezone?
We use your network timezone to accurately time your daily schedules.
To set your network timezone:
Open the eero app and tap Settings (bottom right corner)
Tap Advanced Settings
Tap Network time zone at the top of the page
Select the proper time zone for your network and the settings will save automatically


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How Do I Pause Network Access Outside of Set Schedules?
A:

[Assistant]
How to Pause Devices Using Family Profiles
To manually pause the Internet within Family Profiles, you must first create a profile for a user and associate devices with their profile. Pausing can be done to entire profiles, not individual devices within the profile. If you'd like to pause the Internet for an individual device, simply create a one-device profile for the device in question. (iOS users see below)
Open the eero app
Select the Home tab
Select one of the profiles displayed on the top of the screen
Tap the Pause button on the top right of the screen
To bring the device back online tap Resume in the upper right corner
You can also create schedules to restrict network access for users at specific times on a recurring basis.
How to Pause an Individual Device
If you would like to pause an individual device please follow the steps below:
Open the eero app
Tap on the Device Group (Computers & Personal, Entertainment, etc)
Tap the Device you would like to pause
Tap Pause in the upper right corner
To bring the device back online tap Resume in the upper right corner
How do I know a profile is paused from Internet access on my network?
The word Paused will appear below paused profiles along with a play button. To resume network connectivity, just tap the play button.
How do I tell if my network access is being restricted on a device?
You can tell if your Internet access is restricted on a device by doing the following:
If your device is paused while you’re browsing the web, it will display a page letting you know that your device has been paused.
If you're not using a web browser, and instead are using an application or device without a user interface (a WiFi speaker, for example), the service will not be available until you resume network access to that device. Some devices may show that they don’t have Internet access through an error message.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I turn off Profiles?
A:

[Assistant]
To turn off the Profiles feature, simply remove each schedule or pause you’ve created.
You can remove profiles in iOS by taking the following steps:
Open the eero app and tap on the home tab
Select the profile you wish to delete in the Profiles section
In the menu that appears, scroll down to the bottom of the profile page and select “delete profile.”
If you’d like to keep the profile but delete a scheduled pause for a specific time or specific device, you can tap on the device to remove it from the profile, or tap on the scheduled time to delete it instead.
Note: To fully deactivate Profiles, you'll also need to undo all current pauses. You can do this by hitting the play button next to all relevant profiles.
You can also delete a profile to remove all schedules for that user. Doing so will disassociate the profile with all of its connected devices, however. We only recommend taking this step if you’d like to start over from scratch or stop using Family Profiles altogether.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: eero for Business (AWS)
A:

[Assistant]
eero for Business (EB) is now available for purchase through AWS Marketplace. Enterprise users who make use of existing AWS services can now directly integrate EB into their existing payment scheme to take advantage of eero features that are tailored for businesses.
The use of EB is tied to unique codes, which provide access to eero’s robust suite of remote network management tools. EB also requires an existing eero network and hardware to properly function. Each license key can be used for a single network. Additional networks require the purchase of additional licenses.
Each license key is valid for a fixed term subscription. Users have the option to add credit card details for subscription renewal at the time the key is redeemed. Software keys are offered in 12 month and 36 month packages. For more information on the products and services offered, refer to our eero for Business FAQs.
  Availability and Sign-up
What countries are the software keys available in?
Software keys can be purchased and redeemed in countries where eero for Business subscription services are offered.
  How can I purchase software keys through AWS?
eero for Business can be purchased directly from the AWS marketplace by visiting eero’s store page or searching “eero for Business.” Once located, you can specify the desired length of your license by selecting one of the currently available options:
12 months, $199
36 months, $499
The eero EULA can be signed and payment can be processed directly in AWS. Once payment is received, you will be redirected to a fulfillment page which contains additional information you’ll need to get started. You should expect to receive two confirmation emails upon purchase, with one including your software key(s) and the other including the credentials you’ll need to access Insight, eero’s remote network management suite.
  How do I redeem a software license I purchased?
EB is a premium feature suite designed to provide additional functionality and remote network management capabilities for eero networks. An eero network (and hardware) is required to use EB. Hardware can be purchased on eero’s website, or on Amazon’s eero page.
Before proceeding, make sure you have an active and verified eero account and network set up prior to redeeming your software license–you won’t be able to proceed without both.
Second, in order to be eligible for eero for Business, you will need to make sure of the following:
You have Wifi 6+ capable hardware (for a full list of compatible hardware, see Which models is eero for Business compatible with?)
You do not have an eero Plus subscription
  Website:
Go to account.eero.com and log in using your account credentials. After logging in, you will be presented with the option to enter your software license key, which will apply eero for Business tools and services to your already-existing network. If you have multiple networks available, select the network from the drop down menu under “Choose Network”.
  eero Mobile App:
Open and log into the eero mobile app using your account credentials. There are three ways to edit and manage your eero for Business subscription from within the app.
If you purchased your software license using the same credentials used to log into the eero app:
Navigate to the Home section of the app
Locate the pop up on the bottom section of the screen that reads “Activate Subscription”
Tap “Activate Subscription”
Enter your Software License key on the prompted screen and tap →.
Confirm and/or select the network you’d like to convert a business network.
Tap “Activate eero for Business”
If you choose to activate later, you can locate the activation flow in the app by navigating to Settings > Account Settings in the eero app.
If you already have an eero for Business network and have purchased a software license:
Navigate to the Settings section of the app.
Tap Account Settings
Tap Manage Subscriptions
Tap Activate Subscription
  Troubleshooting and Support
What are the features of EB?
EB comes with a variety of features that are exclusive to business customers, in addition to key features included in the eero.  A complete list of features is available below:
Wifi Scheduling
Multi-Admin
Smart Home Hub
Historical Data
Internet Backup
Ad blocking
Advanced Security
Content Filters
Block & Allow Sites
Block Apps
VIP Support
Multi SSID
eero Insight dashboard
Visitor Engagement data
Captive Portal
Bandwidth Limit
  Can I use eero for Business if I have eero Plus?
eero for Business is not available for users who are already subscribed to eero Plus. You will not be able to redeem an eero for Business software license key if your eero account is subscribed to eero Plus. If you have eero Plus but you would like to use eero for Business tools to manage your business network instead, you have a few options:
You can deactivate your eero Plus subscription and wait for it to expire naturally. For information on managing an existing Plus subscription, see How do I sign up for and manage my eero subscription?.
You can apply the EB license to another eero account that you own.
You can contact eero support to have your eero Plus subscription completely deactivated to immediately switch to eero for Business.
  Are there any network restrictions with eero for Business?
eero for Business only supports NAT mode networks in Automatic mode. This means that eero for Business does not support bridge mode configuration, or the use of manual IP address schemes.
Only eero 6 and newer hardware is supported. For a full list of supported hardware, see Which models is eero for Business compatible with?
  My eero network was provided by my ISP. Is eero for Business available to me?
Please contact your ISP to enable eero for Business software on your network. You will likely need a separate user account.
  I am an eero Pro Installer or Network Administrator. Is eero for Business available to me?
eero for Business is only available for registered users with a standard (eero or Amazon) account. If you are a pro installer or network administrator, you will need to register a standard, end-user eero account and create a network to use eero for Business.
  What is the refund policy for eero for Business (EB)?
In the US, eero offers as standard a 5-day cancellation right (in the case of monthly subscriptions), and a 30-day cancellation right (in the case of longer subscriptions), that applies at the beginning of the subscription, and upon each renewal. Otherwise, except as required under applicable law, our subscriptions are non-refundable. See Section 7 of our Subscription Terms of Service for additional details.
If you purchased EB through AWS, please make sure to contact eero Support directly to request a refund, rather than AWS itself.
  I keep getting an error when trying to register my key. Can anything be done?
In the event that a Software Key you purchased is malfunctioning, contact our specialized EB support team at ebsupport@eero.com for assistance.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: eero for Business – Software License Keys
A:

[Assistant]
eero Software License Keys are available online and in store at select 3P Partner locations enabling easier access for consumers who are interested in taking advantage of eero for Business.
  Each license key is valid for a 3 or 5 year fixed term subscription. Users have the option to add credit card details for subscription renewal at the time the key is redeemed.
  eero for Business users  gain access to a number of features designed for enterprise support and small to medium business use. For more information on the products and services offered, see eero for Business FAQs.
  Availability and Sign-up
  What countries are the software keys available in?
Software keys can be purchased and redeemed in countries where eero for Business subscription services are offered.
How do I redeem a software license I purchased?
First, make sure you have an active and verified eero account and network set up prior to redeeming your software license–you won’t be able to proceed without both.
Second, in order to be eligible for eero for Business, you will need to make sure of the following:
You have Wifi 6+ capable hardware (for a full list of compatible hardware, see Which models is eero for Business compatible with?)
You do not have an eero Plus subscription
Website:
Go to account.eero.com and log in using your account credentials. After logging in, you will be presented with the option to enter your software license key, which will apply eero for Business tools and services to your already-existing network. If you have multiple networks available, select the network from the drop down menu under “Choose Network”.
    eero Mobile App:
Open and log into the eero mobile app using your account credentials. There are three ways to edit and manage your eero for Business subscription from within the app.
If you purchased your software license using the same credentials used to log into the eero app:
Navigate to the Home section of the app
Locate the pop up on the bottom section of the screen that reads “Activate Subscription”
Tap “Activate Subscription”
Enter your Software License key on the prompted screen and tap →.
Confirm and/or select the network you’d like to convert a business network.
Tap “Activate eero for Business”
If you choose to activate later, you can locate the activation flow in the app by navigating to Settings > Account Settings in the eero app.
If you already have an eero for Business network and have purchased a software license:
Navigate to the Settings section of the app.
Tap Account Settings
Tap Manage Subscriptions
Tap Activate Subscription
  Troubleshooting and Support
  Can I use eero for Business if I have eero Plus?
eero for Business is not available for users who are already subscribed to eero Plus. You will not be able to redeem an eero for Business software license key if your eero account is subscribed to eero Plus. If you have eero Plus but you would like to use eero for Business tools to manage your business network instead, you have a few options:
You can deactivate your eero Plus subscription and wait for it to expire naturally. For information on managing an existing Plus subscription, see How do I sign up for and manage my eero subscription?.
You can apply the eB license to another eero account that you own.
You can contact eero support to have your eero Plus subscription completely deactivated to immediately switch to eero for Business.
Are there any network restrictions with eero for Business?
eero for Business only supports NAT mode networks in Automatic mode. This means that eero for Business does not support bridge mode configuration, or the use of manual IP address schemes.
Only eero 6 and newer hardware is supported. For a full list of supported hardware, see Which models is eero for Business compatible with?
My eero network was provided by my ISP. Is eero for Business available to me?
Please contact your ISP to enable eero for Business software on your network. You will likely need a separate user account.
I am an eero Pro Installer or Network Administrator. Is eero for Business available to me?
eero for Business is only available for registered users with a standard (eero or Amazon) account. If you are a pro installer or network administrator, you will need to register a standard, end-user eero account and create a network to use eero for Business.
I keep getting an error when trying to register my key. Can anything be done?
In the event that a Software Key you purchased is malfunctioning, please verify at your point of purchase if your key is valid. If you are still having trouble, contact eero Support for assistance.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: eero for Business - Public Static IP
A:

[Assistant]
eero for Business networks now support multiple public static IP addresses on LAN, enabling you to remotely access your network and business critical devices and servers. eero does not directly lease static IP addresses, but you can lease multiple static IP addresses via your Internet Service Provider for remote access convenience.
  Note: All ports and services on configured client devices will be exposed to the public internet when using public IP addresses. This may expose your device or network to malicious actors. eero does not provide a firewall for public subnets and strongly recommends implementing your own firewall.
  What is a Public IP?
A public IP address is an IP address that is unique to the entire Internet. Public IPs can be accessed globally; therefore, they are often used by publicly accessible entities such as websites, servers, etc. Businesses often need more than one public IP address to provide remote access to networks, improve reliability of communication, host their own servers, simplify DNS server management and more. Multiple Public IPs for businesses can make it easier for employees to work remotely and manage Voice over Internet Protocol (VoIP). Having a Public IP address greatly simplifies the setup and management of DNS servers making it quicker and easier for customers to find a business’s websites and services.
  How does a Static IP get set up for eero for Business?
This feature is only available to customers that purchase eero for Business with static IP service through select eero ISP partners and can only be used on eero for Business networks. An ISP technician will first install and activate a business network. The primary router/gateway will receive an IP address from the ISP’s DHCP server or configured statically by the ISP technician. After the business network setup is complete, the installer will configure a subnet of static public IP addresses in the eero mobile application. Client devices that need a public IPs will be connected (wired or wirelessly) to the gateway or leaf eeros. Any device that you wish to set up with a public IP will need to be on the Main Network SSID/Segment. You will then manually configure a static public IP address from this subnet on the desired client device.
  How do I manually configure a Static IP on my devices?
Once a static subnet has been configured, the eero gateway will take up the first usable IP address in your leased range for itself, and your other usable IP addresses can be statically configured on the client devices (as needed). To locate your available range of static IP addresses, open the eero app and navigate to network settings, then select Public Static IP. You can also reach out to your ISP to get information on what subnet they have set up, and ask about available IPs for your devices.
  As an example for a /28 subnet, you will get a total of 16 addresses out of which 14 can be used for clients. The first of the 14 IP addresses will be used by the gateway eero and the rest can be statically configured for client devices on the eero network.
  As an example, for a subnet "203.0.113.0/29", you will have a total of 8 addresses (203.0.113.0 - 203.0.113.7) out of which 6 can be used for hosts (203.0.113.1 - 203.0.113.6). The gateway eero will take up the first usable IP address of "203.0.113.1" and the rest of the 5 usable addresses can be used for client devices on the eero network.
  To set up a static IP on your client device, you will need to refer to the user manual for that device. When configuring the static IP on your client device, select one of the available addresses from your subnet configuration. As noted above, eero also strongly recommends implementing your own firewall as part of this step.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Getting started with eero for Business
A:

[Assistant]
Refer to the  eero for Business FAQ if you haven’t already signed up for eero for Business.
To set up a new business network, you will first need to add the name of your business. A business name is an easy way to identify your network when you have more than one network with the same wifi name.
The business name can be the same or different from the network wifi name. Once the business name has been added, you can now set up the network.
  How do I set up my network - SSID Setup?
Before you begin, make sure you have the following when setting up your eero wifi network:
Gateway eero device: An eero device with at least 2 Ethernet ports.
Power Cord
Ethernet cord
Modem
Note: Your phone or tablet will need access to cellular data and Bluetooth turned on.
To set up your network:
Unplug your old modem and router from power. If you have any other equipment connected to your modem, unplug it and restart the modem.
Connect your Gateway eero device to your modem using the Ethernet cable included in the box. You can use either of the ethernet ports on the back of your Gateway eero device.
Plug your Gateway eero device into an available power outlet, then reconnect your modem to power. Your device’s status light will start flashing white.
Select where your eero device is located.
Give your eero wifi network a name and a password. Note: Your password must be a minimum of 8 characters and must contain special characters.
Your eero wifi network should now be up and running.
  What happens after I set up my network?
When eero for Business is enabled, a passwordless Guest Network will be created by default for use.
You can adjust these settings and set up additional business features such as multi SSIDs (i.e., Guest, Business and IoT networks) and Captive Portal.
Note: The passwordless Guest Network will have Captive Portal enabled upon creation of the network.
By enabling additional SSIDs, you will have the ability to provide different types of network access to different users (for example, visitors, employees, business critical devices).
  What is the difference between Main, Guest, Business and IoT Networks?
Main Wifi Network: Your main network can be used for a variety of purposes. This network grants access to various types of users, devices, and systems.
Guest Wifi Network (Captive Portal Network): Guest wifi access can be separated from employee wifi access via a dedicated guest wifi network. This is suitable for guest devices. It is not recommended to use this wifi network for employee devices or devices that process financial transactions such as Point of Sale devices.
Note: The guest network should always be used to provide wifi access to third parties.
Business Wifi Network: Using the business wifi network, any devices that process payments or financial transactions such as point of sales systems can be isolated from the rest of the network, preventing employees or guests from accessing payment or credit card data.
IoT Wifi Network: eero’s out of the box IoT wifi network allows businesses to segregate their IoT and security devices, creating dedicated IoT control. This is suitable for security devices such as security cameras, alarm panels, sensors and other IoT devices needing to be secured or isolated from the rest of your network.
Note: While all wifi networks are isolated from each other, it is important to note that on the Guest and IoT networks, no two devices can talk to each other. This further enhances security of common types of devices that connect to guest and IoT networks.
  How do I set up my Business Network?
Tap on the Home tab at the bottom of the eero app.
Navigate to the Business features section of the app and select Multi SSID.
Select Add wifi network.
Select Add business wifi network.
Ensure Enable wifi network is selected.
Enter the wifi network name and password. Note: Your password must be a minimum of 8 characters and must contain special characters.
Select Save.
Once you are done adding your business wifi network, select the back button arrow at the top left hand side of the app.
You will have the option to add additional wifi networks by selecting the Add wifi network option.
To go back to the discover page, select the Discover tab at the bottom of the eero app.
  How do I set up my IoT Network?
Tap on the Home tab at the bottom of the eero app.
Navigate to the Business features section of the app and select Multi SSID.
Select Add wifi network.
Select Add IoT wifi network.
Ensure Enable wifi network is selected.
Enter the wifi network name and password. Note: Your password must be a minimum of 8 characters and must contain special characters.
Select Save.
Once you are done adding your IoT wifi network, select the back button arrow at the top left hand side of the app.
You will have the option to add additional wifi networks by selecting the Add wifi network option.
To go back to the discover page, select the Discover tab at the bottom of the eero app.
  Can  I have 2 Business or 2 IoT SSIDs?
Yes. Your network can have up to 4 SSIDs. 1 Main, 1 Guest and 2 Business or 2 IoT,  or 1 each of IoT and Business.
  How do I set up my Guest Network with Captive Portal?
An open Guest Network with Captive Portal  will be enabled by default after subscribing to eero for Business.
To edit your Guest Network with Captive Portal logo Settings:
Open the eero app.
If you have multiple business networks, select the one you wish to work with.
Ensure Enable guest wifi network and Enable captive portal are toggled on.
Tap Edit captive portal.
Select a Session duration.
Note: This can be set in increments of 30 minutes, 60 minutes, 90 minutes or a maximum of 24 hours.
Tap Captive portal logo.
Upload a logo that will be displayed to your visitors on your captive portal.
Your logo should be 200x200px minimum resolution, a PNG, JPG, or JPEG file, and 5MB maximum. We recommenced uploading an image with no margins and a transparent background to allow you to easily switch between light and dark mode.
You have the option to Choose File or select an image from your Photo Library.
Browse your Files or Photo Library and select the logo you would like to utilize within our captive portal.
Once your logo has been uploaded, you can remove, replace or view the file.
If you receive one of the below error messages upon upload of your captive portal logo, check the reason for the upload failure and attempt to upload the logo again:
Unable to upload a logo.
File dimension too small. Please select a file with a resolution of at least 200x200px.
File too large. Please select a file below 5 MB.
To upload custom terms of use:
Open the eero app.
If you have multiple business networks, select the one you wish to work with.
Ensure Enable guest wifi network and Enable captive portal are toggled on.
Tap Edit captive portal.
Tap Custom terms of use and enable it
Import a terms file from your file library. Please note that only .txt files are supported at this time.
Click save.
Your customers can now enjoy a seamless internet experience for your business.
  What if I want to enable Guest Network with Captive Portal for an existing network?
Tap on the Home tab at the bottom of the eero app.
Navigate to the Business features section of the app and select Captive Portal.
Access the Wifi network settings.
Select the network you want to enable captive portal for.
Ensure the Enable wifi network option is selected..
Tap Enable captive portal.
  Network Setup FAQs
 I received an error message when adding a network:  “We couldn’t update, something went wrong. Please try again later or contact support".
This can occur when you are using the same SSID as another network. An SSID is the name you assign to your network. Make sure to use unique SSIDs for each network.
  I’m hitting Save when adding a wifi network, but it's not working.
Make sure to check your password length. This often occurs when you are not using a password that is 8 characters long, including special characters.
   I want to filter certain content, what do I need to do?
eero for business customers can benefit from content filtering on the IoT and Captive (Guest) networks. For a full review of content filtering, please visit our content filter article.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Which models is eero for Business compatible with?
A:

[Assistant] eero for Business supports eero 6, eero 6+, eero Pro 6, eero Pro 6E, eero Max 7 (eero 6 Extender not supported). For multi-SSID or captive portal features, use eero Pro models.