[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: eero For Business FAQs
A:

[Assistant]
What is eero for Business?
An eero for Business subscription reduces the complexity of managing your business wifi network with features like Multi SSID, Captive Portal, Bandwidth Limit, Internet Backup, Advanced Security, Historical Data and more. The service was built to support businesses with up to 100 connected devices in a business location, up to 50 employees and up to 7500 sq. ft. of space. eero for Business works with most Wi-Fi 6 and Wi-Fi 7 eero devices, is available as a subscription purchasable right within the eero app, includes new features that matter to business owners, and allows new subscribers the ability to try the service free for one full month. eero for Business features include:
Multi SSID
Captive Portal
Bandwidth Limit
VIP Support
Internet Backup
Advanced Security
Smart Home Hub
Historical Data
Ad Blocking
Content Filters
Block Apps
eero for Business is available as an annual subscription and costs $299.99 per year (auto-renews until canceled). To sign up for an annual subscription to eero for Business, go into your eero app, tap on Home, and then tap on eero for Business.
Note: Subscriptions purchased in the eero app will not apply to networks installed by a Professional Installer or by an Internet Service Provider (ISP).
  I’m a small business, how do I sign up?
Signing up for eero for Business is simple! To get started, first make sure:
You have a compatible eero wifi system
You have the eero app installed on your smartphone or tablet (iOS or Android)
Your eero WiFi system isn't in bridge mode
Custom DHCP settings are not active on your eero network
To sign up for eero for Business through iOS or Android, follow these steps:
Open the eero app
Tap on 'Home'
Tap on 'eero for Business'
Tap on 'Subscribe'
Follow the on screen instructions to purchase through your device's payment processor. (Payment is processed through App Store for iOS and Google Play for Android)
Verify your subscription has been applied through the eero app in the eero for Business section of the menu under 'Home'.
  What happens when I complete the purchase of eero for Business?
Once you complete your purchase, eero for Business will be activated on all of your networks. We will turn on advanced security to help protect your network(s) from online threats. For your convenience, we will also turn on an open, passwordless guest SSID with Captive Portal automatically enabled on all your network (or networks if you have multiple). You will have the ability to go into your eero app and configure Captive Portal and add any additional SSIDs needed for business critical devices, IoT devices, or POS systems. You can also add a customized business splash page for customers.
You're all set! Now you can start enjoying all of the features and benefits of eero for Business.
  Need to make a change to your eero for Business subscription?
Your subscription will continue until canceled. If you do not wish to continue auto-renewing, you must cancel your subscription at least 24-hours before the next billing period begins by using the processes linked below. You can otherwise make changes to your subscription also using the processes linked below.
Google Play Signups
iOS Signups
As noted during checkout, your 30-day free access will automatically convert into an Annual plan, which will auto-renew until you cancel. Please follow the instructions above if you want to cancel. Full information can be found in the eero Subscription Terms of Service.
  What happens if I cancel my eero for Business subscription?
Once your billing period ends, your eero for Business subscription will expire. At this point, you will lose access to all eero for Business subscription features. If you have a "Business" or "IoT" SSID, those SSIDs will no longer be active. If you have an active guest network, that will stay active but will no longer have a captive portal. If you have any port forwarding or IP reservations on the guest, "Business", or "IoT" SSIDs, those will no longer be active. Devices connected to the guest, "Business", or "IoT" SSIDs may be connected automatically to the main network, depending on their configuration.
  What happens to my eero for Business subscription if I transfer my network to someone else?
If you transfer your network to another owner, this network will no longer be associated with your eero for Business subscription. The new owner will be responsible for purchasing their own eero for Business subscription if they want to continue using the features. If they do not purchase eero for Business, this network will lose access to all eero for Business subscription features. Any “Business” or “IoT” SSIDs will no longer be active. Any active guest networks will stay active but will no longer have a captive portal. Any port forwarding or IP reservations on the guest, "Business", or "IoT" SSIDs will no longer be active. Devices connected to the guest, "Business", or "IoT" SSIDs may be connected automatically to the main network, depending on their configuration. If you do not want to fully transfer your network to another owner and wish to retain ownership of this network, consider adding the other person as an admin on your network instead.
  Which models is eero for Business compatible with?
eero for Business is incompatible with eero and eero 6 extender. Select compatible eero devices include eero 6 router, eero 6+, eero Pro 6, eero Pro 6E, eero PoE 6, eero PoE Gateway, and eero Max 7. If your business wifi network includes incompatible devices, check out some of our great Wi-Fi 6 and Wi-Fi 7 options on eero.com/shop.
eero 6 gateway*
eero 6+
eero Pro 6
eero Pro 6e
eero PoE 6
eero PoE Gateway
eero 7
eero Pro 7
eero Max 7
eero Outdoor 7
At this time, Bandwidth Limit is not an available eero for Business feature on networks that include an eero Max 7 or a Point-to-Point Protocol over Ethernet (PPPoE) network as determined by your internet service provider. All other eero for Business features (e.g., Multi SSID, Captive Portal, and Internet Backup) will still be available.
*The eero 6 Extender is not supported.
  What should I do if I have an incompatible eero device model connected to my network?
If you have an incompatible eero device (e.g., eero 6 extender, eero gen 1) you will be unable to subscribe to eero for Business. To resolve this issue you can either replace the devices with a compatible eero device model, or just remove the incompatible device models by going into the eero app home screen, selecting the incompatible eero device, tapping on Advanced > Remove eero or tapping on the three dots on the top right corner, then Remove eero.
  How do I upload my own custom images for a captive portal from the web?
Navigate to Settings > Captive Portal in the app, then click on contact support.
Please note that Captive Portal Images should be in the minimum resolution of 200x200px as a 5 MB or less PNG, JPG, and JPEG file formats.
Support will then verify your image and upload it into the captive portal for you.
How do I upload my own custom images for a captive portal from the app?
Open the eero app.
If you have multiple business networks, select the one you wish to work with.
Ensure Enable guest wifi network and Enable captive portal are toggled on.
Tap Edit captive portal.
Select a Session duration.
Note: This can be set in increments of 30 minutes, 60 minutes, 90 minutes or a maximum of 24 hours.
Tap Captive portal logo.
Upload a logo that will be displayed to your visitors on your captive portal.
Your logo should be 200x200px minimum resolution, a PNG, JPG, or JPEG file, and 5MB maximum. We recommenced uploading an image with no margins and a transparent background to allow you to easily switch between light and dark mode.
You have the option to Choose File or select an image from your Photo Library.
Browse your Files or Photo Library and select the logo you would like to utilize within our captive portal.
Once your logo has been uploaded, you can remove, replace or view the file.
If you receive one of the below error messages upon upload of your captive portal logo, check the reason for the upload failure and attempt to upload the logo again:
Unable to upload a logo.
File dimension too small. Please select a file with a resolution of at least 200x200px.
File too large. Please select a file below 5 MB.
To upload custom terms of use in the app:
Open the eero app.
If you have multiple business networks, select the one you wish to work with.
Ensure Enable guest wifi network and Enable captive portal are toggled on.
Tap Edit captive portal.
Tap Custom terms of use and enable it.
Import a terms file from your file library. Please note that only .txt files are supported at this time.
Click save.
  If I need to have my eero devices in bridge mode or custom DHCP, can I use eero for Business?
In order to take full advantage of eero for Business features, only Auto or Manual (DHCP) mode is supported.
  How do I convert my eero Plus plan to an eero for Business subscription?
eero Plus subscribers who want to subscribe to eero for Business can do so by canceling their eero Plus subscription and then waiting until their subscription term ends before subscribing to eero for Business. Those who want to start using eero for Business as soon as possible have a few other options:
New account setup - For those who are setting up a business wifi network separate from their home network, we recommend registering that network with a new email address not attached to an eero Plus account.
eero Plus subscription cancellation - For those who have eero Plus already set up on their business network, you will need to not only cancel your eero Plus subscription via the method in which you signed up for the service (this may either be through the App Store or Google Play Store, or through account.eero.com), but you will also need to call either Apple or Android customer support and request to completely end your eero Plus subscription immediately. Once the subscription service has been fully removed, you can then subscribe to eero for Business directly through your eero app by navigating to the Home tab and clicking on eero for Business.
  What’s the difference between eero Plus and eero for Business?
An eero for Business subscription reduces the complexity of managing your business wifi network with features like Multi SSID, Captive Portal, Bandwidth Limit, Internet Backup, Advanced Security, Historical Data and more. For a full list of comparative features, we’ve included a list below:
    Included on all eero networks eero Plus eero for Business
Wifi Scheduling x x x
Multi-Admin x x x
Smart Home Hub x x x
Historical Data   x x
Internet Backup   x x
Ad blocking   x x
Advanced Security   x x
Content Filters   x x
Block & Allow Sites   x x
Block Apps   x x
VIP Support   x x
DDNS, VPN powered by Guardian, Malwarebytes, 1Password   x
Multi SSID     x
Captive Portal     x
Bandwidth Limit     x
  What eero for Business subscription plans are available to purchase?
eero for Business is available as an annual subscription and costs $299.99 per year (auto-renews until canceled) and includes features like Multi SSID, Captive Portal, Bandwidth Limit, Internet Backup, Advanced Security, Historical Data, and more. At this time we do not offer a monthly subscription option.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I provide feedback and ideas to eero?
A:

[Assistant] Have feedback or an idea you’d like to share based on your eero experience? Great! To let us know what’s on your mind, you can share your thoughts through our support channels.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: I’d love to join your beta program. How can I apply?
A:

[Assistant]
Thanks for your interest in joining our beta program. You can access the beta program application with this application survey. Once you complete this survey, you'll be added to our list of potential testers.
Please note that many factors contribute to beta tester selection, and unfortunately we can’t guarantee selection to everyone. We'll review your application and be in touch if you're a good fit for the program. Thanks again for your interest!


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: I’d love to work at eero! Are you hiring?
A:

[Assistant]
Absolutely! We're a small but passionate team tackling today's (and tomorrow's) connectivity problems. We're located in San Francisco. Interested? Check out our Jobs page.
Also check us out on LinkedIn!


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: I'm a member of the media/press. How can I reach eero?
A:

[Assistant] For press and media inquiries, please contact us at press@eero.com. We look forward to hearing from you!


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: I’m interested in partnering with eero. How can I contact you?
A:

[Assistant]
If you are interested in partnering with eero, please see the information below:
For Businesses.
For Service Providers.
For Communities.
For Installers.
  What is eero for Business?
eero for Business is a WiFi experience that builds on eero’s incredible residential offerings. eero for Business combines world-class mesh Wifi hardware with intuitive business software. This service is aimed towards small to medium sized businesses to provide them with easy to use, set and forget, WiFi Systems that work seamlessly end to end.
What is eero for Service Providers?
eero for Service Providers is a turnkey solution offering you real-time insights, advanced security, and mesh WiFi systems to ensure reliable connectivity throughout every room of your customer’s home.
What is eero for Communities?
eero for Communities is our upcoming offering for Residential Rental Properties, also known as MDUs. eero for Communities allows for property managers to simplify and streamline their WiFi offerings for their properties.
What is eero for Installers?
The eero for Pro Installers software package makes it easier to set up devices, manage networks, get insights, maintain client relationships, minimize billing, and connect with customer service.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Where can I purchase eero?
A:

[Assistant] eero is available in the U.S. and Canada at eero.com and other select retailers. eeros is also available for purchase in Japan, EU5, and AUS. EU5 stands for "European Union Five" (France, Germany, Italy, Spain, United Kingdom). eeros are sold in EU5 and AUS exclusively through Amazon.com. To see all our official retailers, check out our full list on our official site.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Can I purchase eero from an unauthorized third party seller?
A:

[Assistant]
We recommend always buying eero from an authorized third party retail partner. Purchases from official retail partners include eero's limited warranty, thus ensuring you are covered in case of any issue with your purchase. For a list, please see our article about official retail partners..
Any eero system that is purchased from an unauthorized third party is ineligible for eero's hardware warranty. To read more regarding our warranty policy, please see our full refund policy.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What types of payment do you accept?
A:

[Assistant]
We offer a variety of ways to purchase an eero WiFi system through our online store. We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We also offer the opportunity to pay via PayPal as well as financing through Affirm.
  Affirm Lending Disclosures available on Affirm's website


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Where can I find my order number?
A:

[Assistant] Your order number is available through whichever site you made your purchases. If you purchased your eeros on our website, you can find your order number on your confirmation email. You can also find your order number on your confirmation and shipping emails. For purchases through other online retailers, please visit their instructions for finding your order number.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: When will my order ship?
A:

[Assistant]
After placing your order, you will receive an email confirmation. As soon as we ship your eero purchase, we will send you an email with all the necessary information to track your order.
  Ground Delivery: Orders ship in 2-3 business days and deliver within 2-5 business days.
Standard Overnight: Orders ship in 2-3 business days and deliver the following business day. Weekend delivery not included.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How much does shipping cost?
A:

[Assistant] We provide free ground shipping, as well as overnight shipping for an additional cost.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Will eero ship outside of the US or Canada?
A:

[Assistant] eero is currently available to ship within the United States, Canada and the EU5. The EU5 stands for "European Union Five" (France, Germany, Italy, Spain, United Kingdom).


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What’s your refund policy?
A:

[Assistant]
If you are unsatisfied with your eero purchase from store.eero.com, you have 30 days from the date of purchase to notify eero, and request a refund of the purchase price. To qualify for a refund from eero, you must meet all of the conditions of eero’s Return & Refund Policy.

If you purchased the Product from an authorized reseller, you must request a refund directly from the reseller. Returns, and requests for refunds, to resellers are subject to the reseller’s return/refund policy, which may differ from eero's store policy.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What is eero’s warranty?
A:

[Assistant]
We have a limited warranty that covers eeros purchased from eero.com and our official retail partners. Starting from the purchase of your eero system, if something breaks or goes wrong, we will gladly exchange your eero(s) at no cost to you. You can read the details of our policy here.
1 YEAR LIMITED WARRANTY
3 YEAR LIMITED WARRANTY
Eligible Hardware:
eero (gen 1)
eero Pro
eero Beacon
eero (gen 2)
eero 6
eero 6+
eero Pro 6E
eero PoE 6
eero PoE Gateway
Certified Refurbished eeros
Accessories for above eeros
Eligible Hardware:
eero Outdoor 7
eero Max 7
eero 7 Pro
eero 7
Accessories for above eeros
  FAQ
How do I get a replacement for my eero?
If you believe you need a replacement for an eero, please contact our customer support team. We are dedicated to helping troubleshoot through any issues you may be experiencing with your eero hardware or network.
Why does eero have a different warranty term for eero Wi-Fi 7 devices?
eero is extending the warranty from one to three years for all current Wi-Fi 7 products to ensure all our customers enjoy the same level of protection and peace of mind. eero will honor the 3 year warranty from the date of purchase even if the date was prior to the announcement of this extended warranty. This decision reflects our confidence in the proven reliability and longevity of these devices, which have consistently exceeded expectations since their launch.
Is there a difference in quality or testing between eero Wi-Fi 7 devices and other eero devices?
eero follows a rigorous testing process before launching new products to customers. This process allows us to launch a product that we truly believe our customers will love. You can rest assured that all eero products are thoroughly tested before reaching your home or business.
Are the eero Wi-Fi 7 devices more expensive because of the 3 year warranty?
No, the improved warranty term does not result in a higher price for the product. We believe in providing excellent value to our customers, so we have been able to offer this warranty coverage without increasing the overall cost. Our goal is to deliver a high-quality product backed by superior customer support, all at a fair and competitive price point.
Will eero offer a 3 year warranty across other eero products in the future?
We are constantly evaluating how to balance the best customer experience with building high quality products. We do not have any warranty changes to announce on other eero products today. If you’d like to sign up for updates regarding future products, you can sign up for our marketing emails on https://www.eero.com.
I purchased eero Max 7 over a year ago, am I eligible for the 3 year warranty?
Yes! eero will honor the 3 year warranty from the date of purchase even if the date was prior to the announcement of this extended warranty. This decision reflects our confidence in the proven reliability and longevity of these devices, which have consistently exceeded expectations since their launch.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I find the serial number on my eeros?
A:

[Assistant] Your eero’s serial number is located on the sticker on the bottom of each eero. Look for a barcode with the letters SN on it.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Suggested networking equipment for eero POE Products
A:

[Assistant]
If you are a Pro Installer and are looking for compatible switches, injectors, PSEs, or other devices to use with eero PoE Products, please refer to the lists below.
eero PoE 6:
Manufacturer
Model
Type
Aruba
1930 Switch
Aruba 6300M Switch
Cisco  SG350-28MP Switch
Juniper  EX3400 POE+ Switch
Texas Instruments TPS23881-EVM-008 (2 Pair & 4 Pair Power) PSE EVM
Analog Devices LTC 4291 PSE EVM
Microchip  PD-9001 Midspan
Phihong USA POE90U-1BT Midspan
Avaya ERS3549GTS-PWR+ Switch
  eero POE Gateway:
Cisco CBW150AX Access Point
Aruba 503H
Access Point
HPE AP-303P Access Point
Polycom Stardust IP Phone
Silicone Labs Si3402B Non-Isolated Buck PoE PD  Evaluation Module
Cisco 8865NR IP Phone
RUCKUS CL4-2E4 Cascade Unit


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: HomeKit FAQ's
A:

[Assistant]
Q: What is HomeKit?
HomeKit lets people securely control connected accessories in their homes using Siri or the Home app on iPhone, iPad, Apple Watch, and Mac.
Q: What is a HomeKit Secure Router?
HomeKit Secure Router is a security feature that adds more protection to your HomeKit accessories by controlling which services and devices they communicate with on your home Wi-Fi network and over the internet.
Q: Can I use HomeKit without HomeKit Secure Router?
Yes! HomeKit Secure Router is not a requirement to use the HomeKit ecosystem or accessories on your network.
Q: Which Gateway eeros support HomeKit Secure Router?
The following eeros support HomeKit Secure Router:
eero (Gen 1)
eero Pro
eero (Gen 2)
eero 6
eero Pro 6
Any eeros beyond those referenced are not supported.
 Q: What devices do I need? What are the requirements for using eero with HomeKit?
 eero App 3.1.0 or later
Your network must be in NAT mode. This feature will not work if your network is in Bridge Mode
Your phone must be connected to your eero network
Your iPhone/iPad is updated to iOS 14+
You have a Home Hub in your Home that is also running iOS 13.2+. (You may use Home Hub running iOS 13.2 or later, and HomeKit accessories, an Apple TV 4K, an Apple TV HD, or an iPad as your Home Hub.
For more info, see this Apple Support article or reach out to us.
Q: How do I set my iPad as my Home Hub?
Sign into iCloud on your iPhone
Turn on iCloud for Home (Settings > Passwords & Accounts > iCloud > Toggle “Home” on)
On your iPad, sign into the same iCloud account
On your iPad, open Settings > Home and toggle on “Use this iPad as a Home Hub”
For more info, see this Apple Support article or reach out to us.
Q: How do I set my HomePod as my Home Hub?
Sign into iCloud on your iPhone with the same iCloud account used to set up your HomePod
Turn on iCloud for Home (Settings > Passwords & Accounts > iCloud > Toggle “Home” on)
Your HomePod should show up in your Home and it should automatically be a Home Hub.
For more info, see this Apple Support article or reach out to us.
Q: How do I set my Apple TV as my Home Hub?
Sign into iCloud on your iPhone
Turn on iCloud for Home (Settings > Passwords & Accounts > iCloud > Toggle “Home” on)
On your Apple TV, sign into the same iCloud account. It will automatically become a resident device
For more info, see this Apple Support article or reach out to us.
Q: What if I don’t have a Home Hub?
If you don’t have a Home Hub device, you won’t be able to add your eero to HomeKit.
Q: What if I have a HomeHub, but I don’t have HomeKit accessories?
You will be able to add your eero to HomeKit, but you won’t be able to apply HomeKit Security to any accessories.
Q: What if I see “We can’t find your home”?
This means we can’t find your eeros in HomeKit. This can happen if you open the eero app on a different device or if you sign into a different iCloud account. This can also happen if you remove your eeros from the Home app. To fix this issue, you can try logging back into the iCloud account that you initially used to add eero to HomeKit. You can also use the “Reset HomeKit” button on this screen to reset the HomeKit pairing and re-add your eeros to Home.
Q: How do I add eero to Home?
Open the eero app and tap Settings at the bottom of the screen
Tap Apple HomeKit
Tap Set up HomeKit at the bottom of the screen
Read through the text on the page then tap Setup HomeKit
You will get a pop up letting you know "eero" Would Like to Access Your Home Data. If you would like to proceed tap Allow
For more info, see this How to use HomeKit with your eero Network article
  Q: How do I change security settings?
You can control the amount of protection that your router gives your HomeKit accessories. To change security settings in the Home app:
Tap the More button, then select Home Settings.
If you have multiple homes, choose the home where you put your router.
Scroll down and tap Wi-Fi Network & Routers. Then tap an accessory to change the level of connection security.
Restrict to Home: Most secure. Your accessory can interact only with HomeKit through your Apple devices. The accessory won't connect to the internet or any local devices so any third-party services, like firmware updates, might be blocked.
Automatic: Default security. Your accessory can communicate with HomeKit and connections recommended by its manufacturer.
No Restriction: Least secure. This setting bypasses the secure router and allows your accessory to interact with any device in your network or internet-based service.
For more info, see this How to use HomeKit with your eero Network Article


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Common ISPs in Australia and Best Set Up practices
A:

[Assistant]
Setting up eero in Australia is similar to setting it up elsewhere - you just need to have an internet connection delivered to your place by your service provider. We’ve listed below some of the most common ISPs with their configurations.
  AUSTRALIA:
There a few ways your home is connected to the internet however in Australia the most common way is via NBN hardware while the most common types are the following:
  FTTP (Fibre to premise)
NBN connection usually means you have an optic fibre cable running directly to your premises and a NBN/ONT installed in your home usually on the wall. It is connected to the internet via optic fibre cable running from the ONT to a wall socket. Most NBN ONTs will have LEDs on them to show you that they are powered on and that there is an active internet signal as well as ethernet connection detected between the ONT and the eero.
  FTTC (Fibre to the curb)
NBN connection that is connecting your home to the internet via ‘’telephone lines’’ (DSL Cable). FTTC NTD/modems usually have at least 4 LED lights (Power, Connection, LAN and DSL) that have to be solid to have a connection. It is also important to check that you have a DSL cable running from the FTTC NTD/modem to a telephone line socket in your home.
  FTTB (Fibre to building)
The primary installation for an FTTB connection can usually be found in a secure cabinet in your building’s basement or communication room. From there, the NBN is delivered to your apartment via the cable infrastructure that is already present – be it copper in older buildings, or ethernet cables in newer installations. This is important to know since you will need to have access in order to power cycle the NTD/modem to set up properly with your eero.
  HFC (Hybrid Fibre Coaxial)
HFC connection is used when an existing cable TV, for example, a Foxtel connection, enables the final part of the NBN connection to reach your property. The NTD/modem usually has at least 4 LEDs (Power, Upstream Downstream, Online) that need to be solid. At the back there is usually an available ethernet port where you connect the eero. The coaxial cable will also need to be connected to one of the coaxial outlets in your home.
  Internet Service providers and settings required for setup:
Some service providers may require additional information in order to complete setup. In some cases, you may need to provide a PPPoE username/password and uplink VLAN during the initial installation, which should be provided by your service provider. Below is a non-exhaustive list of some providers and what configuration is required.
  Activ8me
Protocol: IPoE (DHCP / Automatic IP)
VLAN: None/blank
Login: No login required
  Aussie Broadband
Protocol: IPoE (DHCP / Automatic IP; Lease interval: 30 minutes). Kick connection via MyAussie Portal to force a new modem to connect.
VLAN: None/blank
Login: No login required
  Belong
Protocol: IPoE (DHCP)
VLAN: None/blank
Login: No login required
  Commander
Protocol: PPPoE
VLAN ID: 100
MTU: auto or 1492
login: Commander supplied username/password
  DCSI
Protocol: PPPoE
VLAN: None/blank
Login: DCSI supplied username/password
  Dodo
Protocol: PPPoE
VLAN ID: 100
login: Dodo provided username/password
RSP Supplied equipment auto configures
  Exetel
Protocol: PPPoE for existing connections, IPoE for most new connections mid-2024 onwards, available on request
VLAN ID: None/blank
Login: Exetel provided username/password
  FlipConnect NBN
Protocol: PPPoE (IPoE available on request)
VLAN ID: None/blank
Login: Flip provided username/password, none for IPoE
  Future Broadband
Protocol: IPoE (Static IP)
VLAN ID: None/blank
Login: No login required
  iiNet
Check out iiNet home page or customer support for protocols/settings required because they may vary.
  Internode
Protocol:PPPoE
VLAN ID Disabled/None (Since TPG takeover VLAN ID) Login: Internodel provided username/password
  iPrimus
Protocol: PPPoE
VLAN ID: 100
login: username@dsl2.iprimus.com.au and supplied password
  It's Fubar
Protocol: IPoE (DHCP)
VLAN: None/blank
Login: No login required
  Kogan
Protocol: PPPoE (Prior to 25th July 2023 was IPoE)
Any username and password is accepted
  Leaptel
Protocol: IPoE (DHCP / Dynamic IP / IPoE)
VLAN: None/blank
Login: No login required
  MATE Communicate
Protocol: PPPoE
VLAN ID: Disabled/None
Login: MATE Communicate provided username/password
  More Telecom
Protocol: PPPoE
VLAN: Disabled/blank
MTU: 1492
Login: More Telecom provided username/password
  Optus
Protocol: IPoE (DHCP)
VLAN: None/blank
No login required
  Origin Energy
Protocol:IPoE (DHCP)
VLAN: None/blank
No login required
Note: Origin previously used PPPoE, some older service plans may still use this.
  SkyMesh
Protocol: PPPoE for Vocus aggregated services, or IPoE if SkyMesh have their own backhaul to the CSA
VLAN ID: None/blank
  Solitary Technology
Protocol: IPoE (DHCP / Automatic IP)
VLAN: None/blank
Login: No login required
  Superloop (NuSkope)
Protocol: IPoE (DHCP / Automatic IP)
VLAN: None/blank
Login: No login required
  Tangerine Telecom
Protocol: PPPoE
VLAN: Disabled/blank
Login: Tangerine provided username/password
  Telstra / Telstra Business
Protocol: IPoE (DHCP / Automatic IP)
VLAN: None/blank
Login: No login required
  Vodafone:
Protocol: PPPoE
VLAN ID: disabled or none
Login: Vodafone provided username/password
  TPG NBN
Protocol: PPPoE
VLAN ID: Most new connections, or FTTN under fiber upgrade program = None. For existing FTTN and FTTB, and services with VOIP, VLAN ID = 2.
  SpinTel
Protocol: PPPoE
VLAN ID: None/blank
You may need to contact support and request PPPoE credentials if you cannot retrieve them from your online account. SpinTel encourages the use of their modems which are preconfigured.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: eero Upgrade Recommendation
A:

[Assistant]
The eero App now works actively to ensure that your network is fully optimized to support the most advanced devices on your network. Using the Upgrade report, you can now identify whether devices on your network could benefit from upgraded eero hardware, as well as view recommendations for the hardware that best suits your needs.
  Rather than generally advising upgrading to the newest and most advanced hardware that eero offers, Upgrade report is designed to recommend specific upgrades based on your current network and device ecosystem. Use the information provided to better understand the potential performance of your favorite devices and make the upgrade that makes the most sense for you.
  Wifi compatibility
Modern wifi performance is governed by a combination of hardware and connection and security protocols that are combined to create what is known as Wi-Fi standards. Any device with wifi capability must adhere to a defined Wi-Fi standard, which gives a general idea of its performance capabilities. Some examples of common wifi standards are:
Wi-Fi 4 (802.11n)
Wi-Fi 5 (802.11ac)
Wi-Fi 6 (802.11ax)
Wi-Fi 7 (802.11be)
While all eeros are compatible with Wi-Fi 5 and older devices,, not all eeros are compatible with Wi-Fi 6 or Wi-Fi 7. To compensate for this, those devices can connect using Wi-Fi 5, ensuring compatibility but limiting potential performance.
  Generating a report
The Upgrade report can be accessed by tapping on a notification card that appears near the bottom of the App’s home page, or alternatively by going to Settings > Troubleshooting. Once active, the App will generate a report based on the devices currently connected to your network.
The report will identify the number and capabilities of your eero devices, focusing on eeros that are compatible with Wi-Fi 6 or Wi-Fi 7. It will then analyze each device connected to the network to identify their capabilities.
      Complete compatibility across the board will result in a successful report. Complete compatibility can be easily defined in the following terms:
No Wi-Fi 6 or Wi-Fi 7 devices on a network
No Wi-Fi 7 devices on a Wi-Fi 6 or older network
Wi-Fi 7 or older devices on a Wi-Fi 7 network
      In the event that one or more of your devices are found to support a newer Wi-Fi standard than the eeros on your network support, the Upgrade report will inform you of which devices are performing with limited capabilities.

On a Wi-Fi 6 network, only Wi-Fi 7 devices will be identified by the report. On a network without eeros that are compatible with Wi-Fi 6 or Wi-Fi 7, both Wi-Fi 6 and Wi-Fi 7 devices will appear in the report.
  Upgrade recommendations
While upgrading to the newest and most advanced hardware is a generally good idea for ensuring maximum compatibility now and in the future, your Upgrade report will provide you with a better understanding of the specific needs of your network. A network with no Wi-Fi 7 devices but several Wi-Fi 6 devices may be served just as well with Wi-Fi 6 eero hardware such as the eero 6 or eero Pro 6E.
The app will provide you with additional links to the Amazon store page if you wish to upgrade your eero hardware. If you would like additional information or wish to speak to customer support, you may use the Contact support link at the bottom of the report.
  Additional Questions
  Do I need to upgrade my eeros to use my devices?
No. Because newer devices can connect to wireless networks using “legacy” Wi-Fi standards such as Wi-Fi 5, you do not need to upgrade your eero hardware to ensure basic functionality for your connected devices. Upgrading your network does, however, ensure that you are getting the best performance out of your newest devices.
What eeros are compatible with Wi-Fi 6 and Wi-Fi 7?
We offer several different eero models capable of Wi-Fi 6, as well as hardware designed for Wi-Fi 7. All eero generations are backward compatible, meaning that Wi-Fi 7 eeros support Wi-Fi 6 as well.
Wi-Fi 6 eeros:
eero 6
eero 6 Extender
eero 6+
eero Pro 6
eero Pro 6E
eero PoE 6
Ring Alarm Pro
Wi-Fi 7 eeros:
eero 7
eero Pro 7
eero Max 7
eero Outdoor 7
For more information on eero products and their capabilities, refer to the eero Mesh WiFi Product Comparison.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What are eero Events?
A:

[Assistant]
OVERVIEW
The eero app now enables users to view changes and updates to their network in real time thanks to the Event Stream. The Event Stream provides users with detailed information about the status of their network, including timestamps for any major updates, changes, or potential issues.
The purpose of this article is to provide a list of Event Stream messages and their meanings. If you have questions about the meaning of a message in the Event Stream, you can search for the message here to receive additional clarification.
The Event Stream is available on eero Secure, eero Plus, and eero For Business networks. It can be accessed on the Activity tab.
WHAT DO THE EVENTS MEAN?
Examples of event stream messages you may encounter in the app are outlined below, as well as descriptions for each of these messages.
Example Events:
Office eero Max 7 came online.
Office eero PoE 6 came online.
Description: An eero on the network came online. This can refer to various specific models of eero, as well as it's location.
Example Event:
Office eero Max 7 went offline.
Description: An eero on the network went offline. This can refer to various specific models of eero, as well as its location.
Example Events:
Office eero Max 7 changed to the gateway role.
Living Room Ring Alarm Pro changed to extender role.
Living Room Ring Alarm Pro changed to bridged role.
Description: One or more eero’s have changed roles on the network. This can refer to various specific models of eero, as well as its location, and can denote changing to:
Gateway – “Main” unit.
Extender – “Leaf” or “Sub” unit.
Bridged – Bridge mode.
Example Events:
Kitchen eero PoE 6 updated to eeroOS 7.3.1.
Kitchen eero PoE 6 updated to eeroOS 8.0.0.
Description: One or more eero's have been updated to the specified firmware version.
Example Events:
Bedroom eero PoE 6 Ethernet port 1 came online at 2.5 Gbps.
Basement eero PoE Gateway’s Ethernet port 9 came online at 10 Gbps.
Description: Denotes the current transfer rate of the ethernet connection for a specified port that came online at this time. This can specify the expected bandwidth from an Ethernet connection when initially connected.
Example Event:
Garage eero PoE 6 detected inactivity on Ethernet port 2.
Description: A previously-active ethernet port on the specified eero no longer shows activity. This can be used to diagnose potential issues with the Ethernet cable, or the port on the eero itself.
Example Events:
Basement eero PoE Gateway changed Ethernet port 5 speed to 1 Gbps.
Upstairs eero PoE 6 changed Ethernet port 2 speed to 100 Mbps.
Downstairs eero Pro 6E changed Ethernet port 1 speed to 2.5 Gbps.
Note - Possible speeds include:
10 Mbps
100 Mbps
1 Gbps
2.5 Gbps
5 Gbps
10 Gbps
Description: The Ethernet connection speed for the specified eero has changed. This denotes the newly-detected Ethernet speed–useful for diagnosing potential issues with the Ethernet cable, or the port on the eero itself. If you see a lot of these events on a single port, the integrity of the cable may be suspect.
Example Event:
Downstairs eero Pro joined the network.
Description: A new eero has been added to an existing network. This will show the eero’s model and location name.
Example Event:
Upstairs eero Pro 6 removed from the network.
Description: An eero has been removed from the network it was previously associated with. This will show the eero’s model and location name when it was a part of the network.
Example Events:
Office eero Max 7 system LED changed to solid red.
Garage eero PoE Gateway system LED changed to flashing orange.
Gym eero Pro 6E system LED changed to solid white.
Description: One or more eero’s have changed LED states. Different LED states/colors will indicate different potential issues with the eero’s. For more information on LED states, see What do the colors of the LED light on my eero mean?
Example Events:
Kitchen eero Pro 6 renamed from Basement to Kitchen.
Kitchen eero Pro 6 renamed from Basement to Kitchen.
Description: The location name for an eero on the network has been updated by a user. This will specify the eero’s model, previous location, and the new location.
Example Events:
Garage eero Pro 6 reported normal temperature.
Garage eero Pro 6 reported a high temperature warning.
Garage eero Pro 6 reported a high temperature throttle and limiting performance.
Garage eero Pro 6 reported a high temperature restart to prevent overheating.
Living Room eero PoE 6 reported a temperature event.
Description: The operating temperature threshold for an eero on the network has changed.
Normal Temperature: The eero is operating within normal temperature parameters.
High Temperature Warning: The eero’s internal thermal monitor has registered operating temperatures above normal specifications.
Thermal Throttling State: The eero is operating at reduced performance to reduce heat.
Overheating: The eero has been operating for an extended time above normal temperature and is rebooting.
Example Events:
[DEVICE NAME 1] connected to Lobby eero PoE 6 on 5 GHz channel 149.
[DEVICE NAME 2] connected to Garage Ring Alarm Pro on 2.4 GHz channel 11.
[DEVICE NAME 3] connected to Living Room eero 6 on 2.4 GHz channel 1.
[DEVICE NAME 4] connected to North Office eero Max 7 on 5 GHz channel 50.
[DEVICE NAME 5] connected to South Office eero Max 7 on 6 GHz channel 31.
[DEVICE NAME 6] connected to South Office eero Max 7 on 6 GHz channel 127.
Description: A non-eero device, identified by its given client name, has connected to the specified eero on a certain band and WiFi channel. Useful for identifying whether a given device is connected to the closest eero, and what type of connection the device is using.
If multiple devices are connected to the same band, but show differing speed results, then the channel can be used to identify potential issues with congestion.
Example Event:
[DEVICE NAME 1] disconnected from [NETWORK NAME 1].
Description: A client device disconnected from the network.
Example Event:
[DEVICE NAME 1] connected to Lunch Room eero PoE Gateway on Ethernet port 3.
Description: A device was “hardwired” (connected via Ethernet) to the specified port on the eero, identified by its location name and model type.
Example Event:
[DEVICE NAME 1] disconnected from Front Desk eero Poe Gateway Ethernet port 6.
Description: A device was disconnected from the specified Ethernet port on the eero, identified by its location name and model type.
Example Events:
[DEVICE NAME 1] joined the [PROFILE NAME] profile.
Unknown device joined the [PROFILE NAME] profile.
[DEVICE NAME 2] joined the [PROFILE NAME] profile.
[DEVICE NAME 1] left the [PROFILE NAME] profile.
Unknown device left the [PROFILE NAME] profile.
[DEVICE NAME 1] joined the [PROFILE NAME 1] profile and left the [PROFILE NAME 2] profile.
[DEVICE NAME 2] joined the [PROFILE NAME 1] profile and left the [PROFILE NAME 2] profile.
Description: A device on the network has been added / removed from the specified profile, or moved from one user profile to another. For more information on profiles, see What are Profiles?
Example Events:
[DEVICE NAME 1] was blocked.
[DEVICE NAME 2] was unblocked.
Description: The specified device was temporarily restricted from internet access by the displayed user. If the device is unblocked, the specified device was restored to full connectivity to the internet by the displayed user.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How to use Eco Efficiency Mode
A:

[Assistant]
What is Eco Efficiency Mode?
Eco Efficiency Mode is a power saving feature available on eero Max 7 and eero PoE Gateway. The feature will help save power by intelligently matching the WAN port speed to the ISP limit, which in turn, should improve energy efficiency for your eero devices.
There are certain scenarios that may prevent the device from maximizing energy savings from this mode.
These include:
When the measured speed of your connection is greater than 2.5 Gbps, the WAN port stays at the highest speed and does not save energy.
When you change your internet plan to a higher speed plan, your device adjusts to match the new speed that can result in reduced energy savings.
When the device reboots for any reason, it defaults to a faster rate until it tests for your internet speed again.
When you opt out of EEM using the settings page in your eero mobile application.
Which eero devices will this be available for?
Eco Efficiency Mode is available with eeroOS 7.1.0 and higher for any eero that has 10 GbE ports.
Current supported models:
eero Max 7
eero PoE Gateway
How do I enable/disable Eco Efficiency Mode?
To enable or disable Eco Efficiency Mode, follow these steps:
Open the eero app.
Tap on ‘Settings’.
Tap on ‘Network Settings’.
Tap on ‘Eco Efficiency’
Tap on the slider to enable or disable.
What happens once Eco Efficiency Mode is enabled?
When eero's Eco Efficiency Mode is enabled, your gateway device will reduce its power consumption depending on network conditions and the actual speeds provided by your internet service plan. eero regularly runs speed tests to measure the available internet speed and optimizes the Ethernet data rate to match.
If you have recently updated your internet service plan, Eco Efficiency Mode may impact the network speed until the new plan is measured or the eero device or connection is reset.
Will Eco Efficiency Mode slow down my internet speed?
Eco Efficiency Mode is not designed to slow down your internet speed; instead, we are right sizing the port speed to match your actual internet speeds provided by your internet service plan. eero devices measure this speed with a built-in speed test. Eco Efficiency Mode relies on those measurements to conserve power accordingly without slowing down your internet.
Do I have to pay for the feature?
Eco Efficiency Mode is a free feature for our customers!
Does this also affect LAN ports?
Not at this time, this only applies to the WAN port.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: eero POE 6 Setup Instructions
A:

[Assistant]
eero PoE6 Package contents (Hardware, brackets, screws, etc)
QTY 1 eero PoE 6
QTY 1 mounting bracket
QTY 4 30.0MM Drywall anchors
QTY 4 #8-15x30mm Phillips screws
Installation requirements (screwdriver, drill, etc)
1 Phillips head screwdriver
1 Drill and drill bits
System requirements (Android/MacOS)
Internet connection, modem, Cat5e Ethernet cable, and smartphone.
eero PoE 6 is powered via PoE (802.3af/at/bt) power sourcing equipment or an eero 15 W USB-C external power supply unit (sold separately).
  Recommended network topology
If you have a PoE source, it must be connected to the outer port (marked “2.5”) which is the correct WAN port and the PoE input port. From there, connect additional eero nodes to powered Ethernet ports, keeping in mind each eero PoE 6 device requires 15.4 W of power budget at the output of a PoE Power supply equipment. Once plugged in, proceed to add the nodes through the eero App. a gateway eero must be upstream of the PoE switch between the Modem/ONT and the PoE switch. If the gateway eero is a PoE6 it will require a power source, (PoE Injector or 15.4w power adapter)  Professional installation is recommended. See recommended topology below.
  Special Note - if your network is in bridge mode already it is recommended that you put your network into Double NAT by disabling bridge mode , remove the old router and swap in the eero Gateway. Then set your upstream router back to bridge mode.
  Physical installation instructions for eero PoE6
eero PoE6 can be installed using the mounting bracket and the 4 #8-15x30mm Phillips screws provided.
Screw and Wall Anchor Mounting:
Included with your eero PoE 6 unit(s) should be a pack of 4 #8-15x30mm Phillips screws and plastic drywall anchors.
You will need to pre-drill 6mm pilot holes for the installation of the plastic drywall anchors
Please see the image below to determine placement and screws to use for your installation.

See the image below for how to install the eero PoE 6 mounting bracket to the drywall anchors
Powering your new eero PoE6
eero PoE6 was designed to eliminate the need for a power adapter therefore, a 15.4w Power adapter is sold separately. See image below of the ethernet Cat5e installation into the PoE input port.
2.5 GbE port is marked with the  PoE symbol
Connect the Cat5e using the RJ45 jack into the PoE 2.5GbE input port as shown below until a click sound occurs.
USB-C power adapter is sold separately
Once PoE power is established the eero PoE6 should power on. Check LED status to confirm
      Attaching your new PoE6 to the mounting bracket
With the mounting bracket firmly attached to the wall or Ceiling, place PoE6 with Ethernet cable inserted into the eero PoE6, onto the mounting bracket.
Turn PoE6 clockwise, clicking sound should occur.
Continue to turn PoE6 clockwise until a snap and PoE6 is firmly in place.
See image below
  Time to start the frustration free setup
eero PoE6 has the same setup procedure in the eero application to help ensure a frustration free set up.
What you will need:
Internet connection from your ISP
Modem or ONT from your ISP.
Don't know what a modem is? Unsure if you have one? Find out on our Networking 101 guide.
Mobile device with a data connection (If you don't have access to a data connection, see our workaround instructions.)
eero iOS app or Android app
Minimum iOS version 14.0 and minimum Android OS version 7.0
  Here’s how to get started getting your eero network online:
STEP 1: Download the eero app for iOS or Android:
Download the free eero app – you can find it on the Apple App Store or Google Play. eero supports both iOS and Android (check for details on versions we support).
You will not be able to set up your system on a web browser.
STEP 2: Create an eero account or Log In with your Amazon Account
To begin setting up your new eero network, you will need to get Logged In. You can either Log In using your Amazon Account information, or you can make an eero account. You will need to enter your phone number and email address. By default, we’ll send a verification code to your phone number Enter this code on the verification screen of the app to create your account.
STEP 3: Set up your eero Gateway
Your Gateway is the primary eero, needed to establish your network. The eero app will guide you through setting up your gateway eero in three easy steps:
First, unplug your old modem and router from power. If you have other wireless equipment connected to your modem, please unplug it as well.
Connect your Gateway eero device to your modem using the Ethernet cable that came in the box. You can use either of the Ethernet ports on the back of your eero.
Plug your Gateway eero device into an available power outlet, then reconnect your modem to power. Your eero device’s status light will start flashing white. For placement tips, including DO's and DON'Ts, visit Where should I place my eeros?.
STEP 4: Create your eero network
Now that you’ve got your modem and gateway eero plugged in, it’s time to create your eero network.
After tapping Next, the eero app will begin to look for your new eero. You will notice that your gateway eero's LED will begin to flash and then turn solid once found. Once your eero has been detected, you will be prompted to select a location for your eero (this is how you will identify each eero on your network).
If prompted, you may need to enter your eero’s serial number, which is located on a sticker attached to the bottom of your eero. Just look for a barcode with the letters SN on it – it’s small, but it’s there.
Once you've selected a location for your eero, you will enter your network name (SSID) and network password. This is how devices will join your network.
Tips:
If you’re replacing an existing router, an easy option for choosing a network name (SSID) and password is to simply reuse your current SSID and password. This way, you won’t have to reconnect devices that were previously on the network.
Keep in mind that running two networks with the same SSID can be problematic. If you have a modem/router combo device, as mentioned above, we strongly encourage you to enable bridge mode on the modem/router so that your devices do not accidentally join the wrong network. Need help? Give us a call and we’ll walk you through it.
Tap Next and your eero network will complete setup!
STEP 5: Add eeros to your network
Once you’ve set up your gateway eero, your new network has been created and you can begin adding additional eeros to extend your network. You can add any eero device to your existing network.
When adding eeros to your network, please keep in mind the following placement tips:
Place your eero device centrally. If you have a dead spot, try to place your new eero device between the dead spot and another eero device to ensure a strong connection
Make sure it is Out in the open: eeros communicate best when they’re not closed in – try not to place your eero(s) inside a media console or cabinet, behind or underneath any large furniture.
Place it Away from large electronics: Avoid placing your eero device in front, on top, or under any electronics or appliances as metal objects can block wifi signals.
  eeros can be added wirelessly or by Ethernet backhaul, while eero Beacons can only be added wirelessly. If you need help with placement, we’ve got lots of tips in our placement guide. It’s a great idea to familiarize yourself with these tips before getting started so that you can optimize placement throughout your home from the get-go.
Step 6: Connect devices to your eero network
One final (and important) step is to remember to connect all of your devices to your new eero network. To do this, simply find your eero network on your device, enter the network password that you’ve created, and get connected. If you’re using the same network name (SSID) and password as your previous router, your devices should automatically reconnect. However, you may need to toggle WiFi on these devices or power cycle for them to recognize the new eero network.
If you experience any trouble connecting specific devices to your new eero network, try disconnecting and reconnecting WiFi on the device. If that doesn’t work, try rebooting the device and then reconnecting to the network once it powers back on.
If you have any questions, don’t hesitate to reach out. We’re here to help.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Block / Allow Websites
A:

[Assistant]
Contents
Feature Overview
How do I add to block or allow sites in the mobile app?
How do I delete a site from the block or allow site list in the mobile app?
Domain Guidelines
Why do my Block or Allow settings take time to apply?
Blocking popular sites and apps
  Feature Overview
While content filters are great, sometimes you need extra control over the sites your family can and can't view. For these moments, we've released Block and Allow Sites. Block lets you prevent particular websites from displaying on certain family members’ devices. So, if you don't mind a little social media use, but they aren't quite ready for Snapchat and Reddit, you can adjust access accordingly. On the flip side, Allow enables you to open web access to otherwise blocked websites.
  Feature
What is it?
Benefit
Block Sites
Ability for eero Plus users to create a list of domains to block access to for devices connected to the network, or devices assigned to individual Profiles.
Site Access is at your fingertips
While content filters are great, sometimes you need extra control over the sites your family can and can't view. For these moments, we're releasing Block and Allow Sites. Block lets you prevent particular websites from displaying on certain family members’ devices. So, if you don't mind a little social media use, but they aren't quite ready for Snapchat and Reddit, you can adjust access accordingly. On the flip side, Allow enables you to open web access to otherwise blocked websites.
Allow Sites
Ability for eero Plus users to create a list of domains to allow access to for devices connected to the network, or devices assigned to individual Profiles.
  How do I add to block or allow sites in the mobile app?
Home tab (profile)
Make sure you have a profile created
If you don’t, tap on the blue “+” on the top right from Home and tap on “Add a Profile”
Tap on the profile from the home screen to view the profile detail screen
Tap on “Block & Allow Sites”
Tap on  “Add Blocked Site” to add a blocked domain or tap on “Add Allowed Site” to add an allowed domain to get started
A modal will pop up for you to enter a domain
Once you are ready, tap on “Done”
How do I delete a site from the block or allow site list in the mobile app?
If you’d like to delete a site from the block or allow site list, you can:
 Home tab
Tap on “Home”  -> Tap on “Security & Privacy” -> Tap on “Block & Allow Sites”  ->
Tap on a site on the list you’d like to delete
A modal should pop up where you can tap on “Delete Site”
A confirmation will ask “Are you sure you want to delete this site?”
Tap on “Delete Site” to confirm the changes
Home tab (profile)
Tap on the profile from the home screen to view the profile detail screen
Tap on “Block & Allow Sites”
Tap on a site on the list you’d like to delete
A modal should pop up where you can tap on “Delete Site”
A confirmation will ask “Are you sure you want to delete this site?”
Tap on “Delete Site” to confirm the changes
Domain Guidelines
Domains that are added to the block & allow site list are based on their Fully-Qualified Domain Name (FQDN), You can choose to manage the domains at every level of the hierarchy. An important thing to note is that the Allow sites always win! Allowing a site will override any content filters and block sites settings that might otherwise apply.
example.com - Would affect an entire domain name
Applied: example.com, subdomain.example.com and example.com/page
Not applied: sample.com
subdomain.example.com - Would affect a particular subdomain.
Applied: subdomain.example.com and subdomain.example.com/page
Not applied: example.com, subdomain2.example.com
org - Would affect all .org Top-Level Domains (TLDs)
Incorrect
Correct
Details
www.example.com
example.com
WWW. will only block the WWW subdomain. This may not have the desired effect.
https://example.com
example.com
URLs are not accepted. Entries should be Fully-Qualified Domain Names (FQDNs)
example.com/page
example.com
Pages will be removed from the domain entered and can on
*.org
org
Top-level domains may be blocked simply by their name
  What is an alias?
When you add domains to the allow list, in some cases the domain has one or many Alias otherwise known as CNAMEs (Canonical Name record) associated with the domain. We display the option for you to add these CNAMEs additionally if we detect 1 or more aliases because this ensures you can properly access the domain as expected.
  Why do my Block or Allow settings take time to apply?
Typically when you add a domain to your block or allow sites list or update a content filter setting it will take effect within a few seconds. However sometimes there are factors that may cause certain sites to take longer to be blocked or allowed.
Caching can be stored on your browser, computer or network that can range from a few minutes to hours which will result in slower time to apply settings. Especially if you have visited the site recently.
Here’s some tips to remove caching.
We recommend clearing your browser cache to see improved time to apply settings.
Blocking popular sites and apps
When trying to block a popular site, it may require a handful of domains to achieve the desired outcome.
These sites and platforms can have a list of domains associated which may require you to add those additional domains to achieve the outcome you are looking for. In addition, you might see different behaviors across multiple device types because some devices may use unique domains based on device type.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: eero App Network Offline Troubleshooting
A:

[Assistant]
1. Check WAN LED on main eero (solid white indicates good link).
2. Power-cycle both modem and eero.
3. Verify Ethernet cable is properly connected.
4. In eero App, go to Settings → Help & Support → ‘Network Offline’ and follow prompts.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Wifi Radio Analytics
A:

[Assistant]
With the release of eero App version 6.32.0, we added Wifi Radio Analytics, a new feature that allows eero Plus customers the ability to view more advanced wireless details like channel busyness, noise floor, and the channels and bandwidth being used by the eero devices on your network.
Channel busyness is a major factor in the performance of your wifi network. In short, the lower channel busyness is in your environment, the better your devices are likely to perform and as channel busyness increases so does the opportunity for certain issues to arise. Busyness can be affected by several factors including interference from non-wifi devices, like baby monitors, and neighboring wifi networks.
  With Wifi Radio Analytics, you can now check for channel congestion and view the channel busyness on your network. The feature lets you select supported models* of eero on your network and view activity across all available radio bands including 2.4 GHz, 5 GHz, and 6 GHz bands (if the eero device supports the 6 GHz band). Additionally, you’re able to select to view either 6 or 24 hours of data and see specific periods of time simply by tapping your finger on the graph. You can navigate with the left and right arrow buttons to view this data back in time, as far back as the most recent 48 hours.
* Supported models do not include Gen 1 eero devices, eero Built-in enabled Echo devices, or eero PoE Gateway.
  To get started using this feature:
Open the eero App
Tap on the 'Home' Tab
Tap on the eero you are interested in monitoring
Tap on 'Wifi radio analytics'
Please note: for iOS users, full visibility into this feature requires a device using iOS 16 or greater. Devices that are running earlier iOS versions will need to be updated in order to fully view the Wifi Radio Analytics feature.
    What does this data mean? How does channel busyness affect how well my devices perform?
Wifi is limited to something called “half-duplex” - when there are two devices communicating with each other, only one can talk at a time just like if we’re using walkie-talkies, meaning that one device has to finish talking before the other can start. As we add in more devices, this means that each must wait their turn listening for when the channel is clear before they can start transmitting data themselves.
Since there is no “air control tower” to help coordinate these transmissions, wireless devices must coordinate with each other like cars on a busy highway waiting for the lane to clear. As a result, there is only so much time available for transmissions to occur.
Channel busyness can be thought of as a way to measure the impact of this limitation. If channel busyness is low, the “highway” is nice and clear, and there’s plenty of time available to transmit as they please. As channel busyness gets higher, this highway becomes more congested, meaning that data cannot travel as quickly or may even come to a complete halt.
  In the real world, the effects of high channel busyness will differ depending on how you’re using your wireless network and what your devices are doing. Some simpler applications that don’t need to transmit a lot of data quickly may not see any issues, however bandwidth-intensive applications may see behavior like downloads taking longer than expected.
As channel busyness climbs close to 100%, you likely begin to see issues that have greater impact on network performance like increased latency, data packets not being sent, or even network SSIDs no longer appearing as available and devices failing to connect.

To help those unfamiliar with some of the terminology used within this feature we have included a list of definitions below.
  What are the “Total busy”, “Activity on this radio”, “Other device interference” and “Noise floor” values?
As we mentioned in the above section, wireless devices have to share the same wireless frequencies and must coordinate when they’re sending data. Since channel busyness includes both the data transmitted or received by the radio on your eero router, as well as the radios on nearby wireless devices that may be on neighboring networks, we’ve separated these into two categories:
Activity on this radio: This is the percentage of time the eero radio spends communicating to other devices. If there are a lot of connected devices or very chatty devices (e.g, baby monitor, security camera, work laptop, TV), you may see a high value for activity on this radio.
Other device interference: This is the percentage of time that other devices spend communicating on the same channels as the eero radio. “Other device interference” can be impacted by: 1) neighboring networks or devices; 2) other eero devices on your network. If you have a lot of neighboring networks or devices, this may result in a high “Other device interference” value. Additionally, other eero devices may contribute to this value as well, so it’s worth checking the busyness data for other eero devices on your network to see if any of them are higher than expected, which may be due to a very active device on your network connected to that eero.
Two other important concepts are total busyness and noise floor, defined below.
Total busyness: This is the sum of both “Activity on this radio” and “Other device interference”, representing the overall busyness of the channel.
Noise floor: This is the noise value (in dBm) on this channel. Noise is generally due to transmissions from devices that are too mumbled to be understood (like signals that have degraded over longer distances) or other types of unexpected interference from non-wifi devices using the same part of the wireless spectrum. A higher noise floor will impact the Signal-to-noise ratio, which can impact performance.
  What different channel information is available?
We display the following information regarding the channels your eero is using:
Channel: This is the channel being used by the eero. For example, we may use channel 1, 6, or 11 on 2.4 GHz, which are the most commonly used channels for this band. These channels are a combination of smaller channels which are added together to reach a given bandwidth. Your eero router will automatically select which channels to use through our Automatic Channel Selection feature based on your wireless environment.
Control Channel: The control channel is used for special types of transmissions called management or control frames, which are used to maintain device connectivity and provide coordination between devices. These require much less bandwidth than data frames. The control channel will always be in the same “set” of channels as the Channel mentioned above, but may be a different value than expected.
Channel Bandwidth: This is the bandwidth being used by a given eero radio on the channel selected, which will vary depending on the radio and eero model you’ve selected. For example 2.4 GHz will always use either 20 or 40 Mhz, while 5 GHz will use either 80 MHz or 16 0MHz (160 MHz is limited to the eero 6+, eero Pro 6E, and eero PoE 6 models).
Channel Change: When a channel change occurs, you’ll see a line displayed on the graph showing when the change occurred.
  What are the differences between “Average busyness”, “P99 busyness”, and “Maximum Busyness”?
Since channel busyness can vary heavily based on the time of day or number of nearby devices, we have added a few different types of calculations to help understand busyness over a given timeframe.
Average busyness: This is the average busyness for the radio over the timeframe that you’ve selected. A high average busyness is an indicator that you may have a particularly busy home network, live near a lot of busy networks, or a combination of the two.
P99 busyness: Since max busyness only captures the absolute highest amount of busyness, P99 (99th percentile) busyness can help provide a better estimate for what busyness looked like at its highest in a given period of time. This is the average of the worst 1% of channel busyness for the selected time frame.
Maximum busyness: This is the highest channel busyness seen in the selected timeframe. Since your wireless environment can change at any given time, this may be due to a brief spike in busyness during the day (for example when everyone returns home in the evening), but can be helpful in addition to the other two metrics.
  How is Channel busyness calculated?
Channel busyness is calculated by taking the amount of time an eero radio and other, nearby radios on the same set of channels spend transmitting or receiving data and comparing it to the amount of time that the channel is clear for new transmissions.
Since wifi relies on using a shared set of wireless frequencies, wireless devices must coordinate their transmissions and can only send data when it seems like the channel is clear. As the number of nearby devices and transmissions increases, channel busyness will increase as well, which can eventually lead to symptoms like slower speeds or increased latency.
  Can I change eero channels?
eero uses a feature called automatic channel selection, which allows your network to choose the ideal channel for each band based on routine scans of the wireless environment. It is not currently possible to manually change the channel or bandwidth that is being used by your eero network.
  How can I use this data to improve my network?
Since channel busyness is determined by both the traffic generated by your wifi network and personal devices, as well as neighboring networks and their devices, there is not always a clear-cut path to improving this metric. There will likely be periods of heavy wifi network usage as folks return home from work or school and start using their devices that are unavoidable, similar to morning or evening roadway traffic.
eero will make use of the Automatic Channel Selection feature we mentioned to try to move to a more ideal channel. However, since there are a limited number of channels available and many of those channels have some overlap with each other, we may not always be able to move to a channel that’s less busy.
One metric that may be helpful to look at is the “Activity on this radio” metric, as this will help you determine if the traffic is specific to that particular eero’s radio. This can help you pin down if there may be a specific device or set of devices that’s behind the channel busyness.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Why am I getting stuck on “looking for devices” during setup?
A:

[Assistant]
Summary
A recent Android 13 release from Google changes the behavior of Bluetooth connectivity, which causes interoperability issues with existing eero Bluetooth Low Energy (BLE) setup. Android devices running this or a later version of Android 13 may get stuck on the “looking for devices” step during initial eero Setup.
  This issue only affects the following eero models if they are interacting with certain versions of Android 13
eero 6 Gateway
eero 6+
eero Pro 6
eero Pro 6E
eero PoE 6
  Customers with at least version 6.26.1 of the eero Android application can still manually enter serial numbers to perform a normal setup. However, customers who need to configure VLAN and PPPoE are blocked since these features require configuration via BLE prior to the eero gaining internet access.
  iOS users or Android users on earlier Android releases (Android 12 or earlier) are not affected.  Depending on the version, not all Android 13 users are affected. The setup issue is also mitigated in eeroOS v6.13.4 and later releases. Customers who have an eero network setup already can upgrade to that firmware version to avoid future setup issues. Customers that need new eero installation will still experience setup issues if they are using affected Android releases and eero firmware.
For Customers whose ISPs require VLAN and PPPoE during Network Setup
Affected Android customers whose networks require VLAN or PPPoE configuration during network setup need to find an alternative path to setup and connect their gateway eero.
  Upgrading the gateway eero to eeroOS v6.13.4 is recommended for all customers who already have a network connected to the internet which will fix BLE setup and future installs.
  Options for affected Android customers attempting new network setup
  Customers who own an old Android phone which runs Android 12 or older version, or an older Android 13 version, can install eero Android app on their old phone first to complete the initial installation. After initial setup they can update eero to the latest firmware version then switch to their new phone running the latest eero mobile app.
Customers who also have an iPhone can use that phone first to complete the initial installation. After initial setup they can update eero to the latest firmware version then switch to their new phone running the latest eero mobile app.
Customers with an existing router in the home can connect their gateway eero in a double NAT configuration so the eero will have WAN connectivity. After setting up the gateway eero and upgrading the firmware to eeroOS 6.13.4, customers can reinstall the eero network as the main router in the home and apply VLAN/PPPoE settings during setup.
If the above options are not available, customers should contact eero for further guidance.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Why is a data connection necessary for setting up my eero network?
A:

[Assistant]
When you are creating an eero network, we recommend using a device that has a data connection. This is because at a certain point during setup, you will briefly not have any WiFi as you will need to swap out your existing router for your eero. In order for your new eero to register and bring your network online, your mobile device will need an available connection to the internet.
How do I set up my eeros if I don’t have cell data service?
If you don’t have cell data service where you live, please take the following extra steps when setting up your eeros:
Rather than plugging your gateway eero into your modem, plug it into your existing router during setup (This is called 'double NATing' your network. Please see our tips on how to do that here). This way, you can use your current WiFi network to complete the setup and switch over to your eero network once setup is complete.
If you have a standalone modem and router, you can remove the router once your eero network is up and running. Simply unplug the eero from your router, power cycle your modem, and then plug your eero directly into the modem. When power cycling your modem, please be sure to wait until your modem is fully powered back on before plugging your eero into it. Depending on the modem, this may take up to 3–5 minutes. After you plug your eero into your modem, you’ll no longer need your old router.
If you have a modem/router combo device, you can put that device in bridge mode for optimal network performance.
As always, if you have any problems, don’t hesitate to contact us.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I check my eero OS software version?
A:

[Assistant]
We release eero OS software updates on a rolling basis. New versions will be pushed to all customers’ networks within a few weeks of public release, so your eero may not be updated immediately after a new version is released.
Through these updates, we're able to provide your eero system with the latest fixes and enhancements that keep your home’s WiFi running smoothly. You can check the version of eero OS installed on your eeros by selecting the Home tab and then tapping on the Online status at the top center of the screen. Tap on any of the eeros to find the current software version, displayed near the bottom. If an update is available, it'll say that one is available underneath the current version.
Your network will automatically update as soon as it is available for your network. If you would like to update the network yourself, you can do so by selecting the Settings tab in the app, then selecting the “Software Updates” option to check for and install any available updates.
Find out more about eeroOS updates by viewing our eero OS software release notes.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Coverage scan
A:

[Assistant]
The eero App now includes a new feature called Coverage scan, a comprehensive utility suite that allows users to perform a variety of diagnostic tests on their network. Coverage Scan is designed to assist users who may be experiencing connectivity issues with their network, with the goal of providing effective and actionable advice for improving performance.
The primary purpose and function of Coverage Scan is to evaluate the connection strength between devices on the network and the eero the device is connected to. Based on the results of the scan, the app will provide recommendations to improve performance. Refer to the information below for additional details on Coverage scan, including how to use it, and how to best implement the advice it offers.
Starting a scan
By default, a Coverage scan can be initiated by tapping on the notification card present near the bottom of the home screen in the App. You can also access Coverage scan by going to Settings > Troubleshooting.
How It Works
Whenever a Coverage scan is initiated, the app begins compiling connectivity information on all currently connected devices, with the goal of assessing each device as having “strong” or “poor” connectivity. A device connection is considered “strong” if the signal strength for that device is considered good or better. A network scan result is considered healthy if there are zero devices with a poor connection.
Signal strength
The eero App rates connection signal strength according to a 1-5 scale, where 5 represents a strong connection and 1 represents no connection. The full scale is shown below, and can also be viewed by tapping the info button on the top right corner of the App screen:
If a Coverage scan confirms good connections for all devices on the network, the App will inform you that everything looks good. If one or more devices on the network have poor connections, recommendations for further action will be given. More information explaining strong and poor connectivity can be found below:
      Poor connection
Devices that have low overall signal strength scores are considered to have poor connections. In practice, this typically manifests as intermittent connectivity issues and slow connection speed.

Connectivity is related to proximity and signal clarity. Devices that have poor connections may be located further away from eeros, may be nearby objects that impede radio waves (such as thick walls), or may be connecting through layers of construction material.
      Strong connection
Devices that have high overall signal strength (good or better) are considered to have a strong connection. Strong connections are recommended for optimized performance across all types of wireless devices.

  App Recommendations
Once the Coverage scan has concluded, the App will display any relevant recommendations for resolving potential issues. The recommendations provided will vary depending on the type and severity of the connectivity problem. The list of general recommendations is shown below:
Everything looks good–Your network is in good condition and no further action is required.
Adjust eero placement–One or more eeros should be relocated to optimize signal transmission.
Add an eero–Additional wifi coverage is recommended to improve network performance.
  Adjust eero placement
Connectivity issues may be resolved if an eero can be moved closer to the device(s) displaying connectivity issues. You may experiment with moving an eero so that it can provide a stronger, clearer signal to a specific area of the network coverage space. Use the Coverage scan feature as needed to test placement configurations so that you can find a location that suits your needs. You may also refer to our Help Center guide on eero placement for more information.
  Add an eero
If your network has several devices that are distant from the nearest eero, and the app detects that moving the eero closer to those devices would not be practical, the app will recommend adding an eero to the network to improve connectivity. Tapping on the link provided by the recommendation will redirect to eero’s Amazon store page. Alternatively, if you already have an additional eero to connect, you may use the setup process to connect that eero to the network.
  Additional Resources
If you still have additional questions or require further assistance, you can access additional resources by tapping Need more help? At the bottom of the Coverage scan page. Tapping this link will provide you with quick access to a number of relevant articles from eero’s Help Center.
Beyond these resources, the eero Customer Support team is available to provide live assistance. You can contact Support by accessing the link in Need more help? or by using the contact information provided in our How do I contact eero support? article.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: eero and Control 4
A:

[Assistant]
This article provides a brief overview of Control4, how it interacts with eero, and best practices for utilizing Control4 on an eero network. Guidance for best setup topologies are also included.
  What is Control4?
  In IoT and home/business automation, Control4 is a powerful tool that can be utilized to help control a wide variety of home or business devices, such as thermostats, security systems, music playback equipment, and more.
  Control4 is often combined with other Snap One equipment to provide users with a complete Snap One-powered network solution, which allows for easier integration and communication between networked devices.
  In addition to providing integration between devices while on the home network, Control4 also enables users to remotely access and control these devices, even when not connected to the network itself.
  Setting up Control4 with eero
  Using Control4 on a home network generally requires the use of a network switch to directly connect each device via ethernet. This network configuration is also possible with eero, however, there are some additional steps and guidelines to keep in mind when using Control4 with eero.
  Selecting a Switch
The kind of network switch used will factor heavily into the overall stability and performance of Control4-enabled devices on an eero network. To ensure the best possible experience, eero recommends using an unmanaged network switch, especially when hardwiring eeros to one another.
  Managed Switches generally come with enhanced functionality that can be useful for managing traffic in various situations. Though a Managed Switch can be made to work with the eero system, we generally recommend using Unmanaged Switches as their ease of use combines well with our system.
  In the event that a managed switch is used between eeros, we recommend disabling features such as Spanning Tree Protocol (STP/RSTP), Internet Group Management Protocol (IGMP), and removing any Virtual Local Area Networks (VLANs) or Quality of Service (QoS) features.
  Using a Snap One router
If a Snap One router is being used together with other Snap One equipment, the overall setup method for integrating eero will be slightly different. Any eeros on the network will need to be isolated by connecting them to a dedicated switch. The eeros on the network will also need to be reconfigured to bridge mode, enabling them to continue passing a Wifi signal without interfering with the existing Snap One router setup.
  For more information on how to bridge your eero network, see How do I bridge my upstream modem/router combo device?
  If you’d like additional information regarding best practices for network topology, refer to our article on Examples of common network topologies.
  Note: Configuring eeros into bridge mode will reduce overall functionality of eero when compared to NAT mode configuration. For a complete description of the features that are unavailable or restricted in bridge mode, see What advanced features do I lose access to if I put my eeros into bridge mode?
  Media over IP (MoIP)
If a Media over IP (MoIP) service is being utilized on the network be sure to isolate the MoIP equipment onto its own dedicated switch with IGMP enabled. For more information on MoIP, see Snap One's article.
  Examples of Valid Topologies
  There are a variety of different topology solutions for setting up eero together with Control4 hardware, depending on the networking environment and equipment being used. Review several examples of valid topologies below, as well as explanations for each setup.
  eero with Control4
  In this configuration, the eero serves as the primary router for the network, with other eeros and any Control4 equipment hardwired to the gateway eero via a network switch.
      Snap One router with eeros
  This topology combines existing Snap One equipment with eero, and uses the Snap One router to serve as the primary DHCP server on the network.
  In this configuration, what would be the gateway eero is connected behind the primary Snap One router in bridge mode, allowing it to provide wireless coverage without interfering with the existing NAT.
  Additional eeros are connected to the network via a network switch. Note that the switch servicing leaf node eeros has advanced features such as STP and IGMP disabled to ensure stability.
      eero PoE Gateway Setup
  This configuration uses an eero PoE gateway instead of a standard eero to eliminate the need for additional network switches. The eeros on the network are configured for bridge mode to allow the Snap One router to manage DHCP.
      Snap One router with eeros and MoIP
  This setup has multiple switches meant to serve bridged eeros, Control4 and wired clients, and a dedicated switch for Media over IP (MoIP).
  As mentioned in the section above, MoIP requires IGMP to be enabled, necessitating an additional switch to isolate it from the rest of the network.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Setting Up eero with BT
A:

[Assistant]
BT is one of the ISPs that do not have the option to put their hubs in Bridge mode. With that said, setting up eero with them requires us to either Double NAT (Double NAT required for BT Phone customers) the eero network, or to put it into Bridge mode.
  Firstly, in order to Double NAT your eero network simply connect it to the ethernet port of the BT Hub and follow the in-app instructions. Once completed, we have to disable the Wi-Fi of the BT Hub.
Here's how to turn wireless on and off on the BT Smart Hub:
Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. This will open the Hub Manager.
Click Advanced Settings
Click Wireless
Enter the admin password. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration
Set the "Wireless" switch to "ON" or "OFF". This will turn wi-fi on/off for both wireless bands
Remember once you make any changes you will need to save them. Click Save.
Note: The steps above refer to most BT Hubs, but if you find yourself stuck while turning off the wireless signal, our advice is to reach out to the BT support team.
  There are different setups with BT - FTTP and FTTC. With FTTP you can also use PPPoE (only for eero 6, eero Pro 6, eero Pro 6E and eero 6+ models) and connect the eero directly to the BT ONT. In order to do that you need to know your PPPoE username and password. You can get those directly from BT. If you encounter any problems with this type of setup, you can always contact eero support.
  After we have disabled the Wi-Fi, you can either keep your configuration as it is (Double NAT), or proceed with putting your eero network in Bridge mode if you find that as needed.