[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: eero Software Release Notes
A:

[Assistant]
We regularly provide software updates to improve your experience using our devices. eero software updates are released on a rolling basis, so your eero may not be updated immediately after a new version is released. New versions will be pushed to all customers' networks within a few weeks of public release. Updates vary in size by device model (e.g. eero Pro 6, eero Pro 6E, etc.). The update package is downloaded to each eero device individually as a compressed file, then decompressed onto the device during installation.
  eeroOS: v7.9.0-4174 - Released May 22, 2025
Improved client steering based on device type
Improved power management on eero PoE Gateway
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
  eeroOS: v7.8.2-91 - Released April 29, 2025
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
  eeroOS: v7.8.1-6 - Released April 9, 2025
Improvements to eero TrueRoam behavior
Matter and Zigbee performance improvements
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
  eeroOS: v7.8.0-5242 - Released April 1, 2025
Improvements to eero TrueRoam behavior
Matter and Zigbee performance improvements
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.7.5-15 - Released March 15, 2025
Support for eero Pro 7 and eero 7
Multi-link operation for eero Max 7, eero Pro 7, eero 7, and eero Outdoor 7
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.7.4-48 - Released March 11, 2025
Support for eero Pro 7 and eero 7
Multi-link operation for eero Max 7, eero Pro 7, eero 7, and eero Outdoor 7
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.7.3-52 - Released February 25, 2025
Support for eero Pro 7 and eero 7
Multi-link operation for eero Max 7, eero Pro 7, eero 7, and eero Outdoor 7
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.7.2-400 - Released February 18, 2025
Support for eero Pro 7 and eero 7
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.7.1-133 - Released February 6, 2025
Fixed a 2.4 GHz noise issue on eero Outdoor 7
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.7.0-6478 - Released January 13, 2025
Setup and performance improvements for eero Outdoor 7
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.6.5-8 - Released December 10, 2024
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.6.4-30 - Released December 3, 2024
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.6.3-103 - Released November 12, 2024
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.6.2-130 - Released October 15, 2024
Support for eero Outdoor 7
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.6.1-62 - Released October 2, 2024
Fixed an issue with client steering
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.6.0-3351 - Released September 19, 2024
Improved range awareness and intelligence for Automatic Channel Selection
Improved awareness for frequent DFS strikes
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.5.6-3 - Released December 2, 2024
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.5.5-20 - Released September 30, 2024
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.5.1-36 - Released September 3, 2024
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.5.0-2654 - Released August 13, 2024
Optimize for Conference and Gaming support for eero Max 7
Support for new Matter device types (e.g fans, humidity sensors, light sensors) and stability improvements
Security and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.4.3-7 - Released July 23, 2024
Performance improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.4.2-15 - Released July 15, 2024
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.4.1-26 - Released July 1, 2024
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.4.0-3709 - Released June 18, 2024
Performance and stability improvements, especially for multicast traffic (e.g. IoT communication, device discovery, etc.)
Support for eero For Business’ guest network bandwidth limiting on eero Max 7
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.3.3-2 - Released May 15, 2024
Security improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.3.2-8 - Released May 4, 2024
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.3.1-62 - Released May 2, 2024
Security, Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.3.0-2816 - Released April 16, 2024
Added hostname detection for wired clients on bridge mode networks
eero Labs’ Optimize for Conference and Gaming support for eero PoE Gateway
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.2.2-16 - Released February 20, 2024
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.2.1-50 - Released February 11, 2024
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.2.0-2353 - Released February 05, 2024
Improved band selection and roaming for capable Apple devices
Fixed a connection delay where wireless client roaming took longer than expected
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.1.1-16 - Released December 15, 2023
Performance and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.1.0-3704 - Released December 06, 2023
Support for Eco Efficiency Mode on eero Max 7 and eero PoE Gateway
Support for new or upcoming features
Security, performance, and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.0.2-11 - Released November 20, 2023
Fixes an issue specific to eero 6 Extenders
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.0.1-64 - Released November 1, 2023
Stability and performance improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v7.0.0-1134 - Released October 20, 2023
Support for eero Max 7
Support for Wi-Fi 7 technology on eero Max 7
Support for 320 MHz bandwidth on eero Max 7
Support for 240 MHz bandwidth in US/UK on eero Max 7
Support for new or upcoming features
Security, performance, and stability improvements
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v6.16.5-4 - Released October 20, 2023
Fixed an issue with wired internet recovery after using 24/7 Internet Backup on Ring Alarm Pro
Update file size: up to 175 MB compressed (600 MB installed)
Impact to memory and storage: N/A
eeroOS: v6.16.4-11 - Released September 29, 2023
Fixed an issue with connected device compatibility when BSS coloring is enabled
Stability and performance improvements
eeroOS: v6.16.2-88 - Released September 8, 2023
Stability and Performance Improvements
eeroOS: v6.16.1-265 - Released August 22, 2023
Stability and Performance Improvements
eeroOS: v6.16.0-6240 - Released August 10, 2023
Support for controlling Matter devices with Alexa
Support for BSS coloring to improve performance in busy wifi environments
Improved DFS channel support on eero Pro 6
Improved mesh performance for mixed model networks
Stability improvements for Echo devices with eero Built-In
Added Link Layer Discovery Protocol to Wi-Fi 6 and Wi-Fi 5 eero devices
Other performance and stability improvements
eeroOS: v6.15.3-12 - Released July 15, 2023
Stability and performance improvements
eeroOS: v6.15.2-99 - Released June 12, 2023
Added support for eero PoE Gateway
eeroOS: v6.15.1-410 - Released May 31, 2023
Adjusted LED brightness settings on the eero Pro 6 and eero 6 to extend LED longevity.
Stability and performance improvements
eeroOS: v6.15.0-3012 - Released April 12, 2023
Improved stability and performance, especially for multicast traffic (e.g. IOT communication, device discovery, etc.)
eeroOS: v6.14.0-4275 - Released February 16, 2023
Client steering enhancements for 6 GHz capable connected devices
Channel scanning enhancements to improve automatic channel selection
Stability and performance improvements
eeroOS: v6.13.4-21 - Released January 13, 2023
Fixes a network setup issue when discovering eero devices using some Android 13 personal devices.
Fixes a network setup issue when using both WAN uplink VLAN tag and static IP.
eeroOS: v6.13.3-11 - Released December 8, 2022
Stay connected during network outages with eero Internet Backup
Fixed an issue with HomeKit Secure Router that prevented HomeKit accessory setup.
Stability and performance improvements
eeroOS: v6.13.2-26 - Released November 29, 2022
Stay connected during network outages with eero Internet Backup
Stability and performance improvements
eeroOS: v6.13.0-3760 - Released November 16, 2022
Stability and performance improvements
eeroOS: v6.12.2-68 - Released October 25, 2022
Support for eero PoE 6
Link Layer Discovery Protocol on eero PoE 6
Round out your wifi with Echo Dot (5th Gen) and eero Built-In
Ring Alarm Pro with a Ring Protect Pro subscription can now back up the network as an extender
Support for Automatic Channel Selection (ACS) in bridge mode
ACS will prefer non-DFS channels on eero Pro 6E and eero 6+ networks that see frequent DFS strikes
Automatic Channel Selection (ACS) is now aware of frequent DFS strikes
Other stability and performance improvements
eeroOS: v6.12.1-54 - Released October 12, 2022
Stability and performance improvements
eeroOS: v6.12.0-2704 - Released October 4, 2022
Support for eero PoE 6
Support for Automatic Channel Selection (ACS) in bridge mode
ACS will prefer non-DFS channels on eero Pro 6E and eero 6+ networks that see frequent DFS strikes
Automatic Channel Selection (ACS) is now aware of frequent DFS strikes
Fixed an issue where modifying the WAN Type from DHCP to PPPoE left the network in an offline state until rebooted
Other stability and performance improvements
eeroOS: v6.11.1-46 - Released Aug 16, 2022
Fixed an issue where removing port forwarding rules required a reboot
eeroOS: v6.11.0-2957 - Released July 19, 2022
Stability improvements for networks using PPPoE
Stability and performance improvements for eero Pro 6E and eero 6+
Channel selection improvements for eero Pro 6E and eero 6+
Other stability and performance improvements
eeroOS: v6.10.3-151 - Released July 5, 2022
Stability and performance improvements
eeroOS: v6.10.2-71 - Released June 10, 2022
Stability and performance improvements
eeroOS: v6.10.1-91 - Released May 27, 2022
Stability and performance improvements
eeroOS: v6.10.0-1627 - Released May 3, 2022
Stability and performance improvements
eeroOS: v6.9.3-37 - Released April 7, 2022
Stability and performance improvements
eeroOS: v6.9.2-1 - Released March 22, 2022
Support for eero 6+ and eero Pro 6E
Stability and performance improvements
eeroOS: v6.9.1-231 - Released March 19, 2022
Stability and performance improvements
eeroOS: v6.9.0-706 - Released February 24, 2022
Stability and performance improvements
eeroOS: v6.8.0-1095 - Released February 8, 2022
DFS Channel support for Ring Alarm Pro
Stability and performance improvements
eeroOS: v6.6.1-2 - Released December 16, 2021
Support for the PPPoE WAN type on eero Pro 6 and eero 6
eeroOS: v6.6.0-1080 - Released November 19, 2021
eero Labs’ Optimize for Conference and Gaming support for eero Pro 6 and eero 6
Performance and stability improvements
eeroOS: v6.5.1-2 - Released October 28, 2021
Performance and stability improvements
eeroOS: v6.5.0-2961 - Released October 8, 2021
DFS channel support on eero Pro 6 and eero 6
Automatic channel selection improvements
Roaming improvements with 802.11v and 802.11k support
Fixed an issue where Apple clients failed to connect with WPA3
Performance and stability improvements
eeroOS: v6.4.0-2092 - Released July 26, 2021
DFS channel support on eero Pro 6 and eero 6 in some European regions
Thread support for eero Pro 6 and eero 6 (see eero Help Center for compatible devices)
Automatic channel selection improvements
Device roaming improvements
Performance and stability improvements
eeroOS: v6.3.1-44 - Released May 13, 2021
Resolves Optimization for Conference and Gaming bug for eero Pro and eero (2nd-gen)
System stability improvements
eeroOS: v6.3.0-2030 - Released April 21, 2021
Support for Internet uplink VLAN tagging on eero Pro 6 and eero 6
Improvements to eero Secure Stability
System stability improvements
eeroOS: v6.2.1-23 - Released March 8, 2021
System stability improvements
eeroOS: v6.2.0-1837 - Released February 25, 2021
System stability, performance and security improvements
Improvements to channel scanning and selection
Enhancements to client band steering
eeroOS: v6.1.2-20 - Released February 11, 2021
System stability improvements
eeroOS: v6.1.1-14 - Released January 8, 2021
System stability and security improvements
eeroOS: v6.1.0-877 - Released December 16, 2020
System stability and security improvements
Expanded Frustration Free Setup for eero (2nd-gen) to match eero Pro 6 and eero 6.
eeroOS: v6.0.4-1 - Released December 2, 2020
System stability improvements
WiFi performance improvements
eeroOS: v6.0.3-24 - Released November 19, 2020
System stability improvements
eeroOS: v6.0.2-11 - Released November 7, 2020
System stability improvements
eeroOS: v6.0.1-27 - Released November 1, 2020
System stability improvements
eeroOS: v6.0.0-1656 - Released October 30, 2020
Support for eero 6 and eero Pro 6
Smart Home Hub: eero 6 systems connect your Zigbee smart home devices to Alexa
Frustration-Free Setup: Link your Amazon account to seamlessly connect supported devices to your eero networks
System stability and security improvements
eeroOS: v3.20.1-1 - Released October 8, 2020
Improvements to eero Secure stability
eeroOS: v3.20.0-67 - Released September 16, 2020
System stability improvements
eeroOS: v3.19.2-2 - Released August 18, 2020
Improvements to port forwarding and UPnP
eeroOS: v3.19.1-106 - Released August 13, 2020
Improvements to eero Secure stability
eeroOS: v3.19.0-863 - Released April 21, 2020
Dynamic Frequency Selection (DFS) on eero Pro in U.S. and Canada
Support for WPA3 Transition Mode Support in eero Labs
Improvements to Port Forwarding and UPnP
System stability improvements
eeroOS: v3.18.1-7 - Released February 20, 2020
System stability improvements for large networks
eeroOS: v3.18.0-950 - Released January 27, 2020
Improvements to client data accuracy
System stability improvements
eeroOS: v3.17.0-534 - Released October 27, 2019
DFS Support for eero Pro in EU-5
System stability improvements
eeroOS: v3.16.1-1 - Released October 11, 2019
Fix for networks without passwords
Improvement to WiFi performance in Canada
eeroOS: v3.16.0-323 - Released September 23, 2019
WiFi performance improvements
System stability improvements
Improvements to eero Secure stability
eeroOS: v3.15.1-1 - Released September 6, 2019
System stability improvements
eeroOS: v3.15.0-588 - Released August 19, 2019
Automatic channel selection improvements
Improvements to eero Plus stability
Other system stability improvements
eeroOS: v3.14.1-59 - Released June 23, 2019
Improvements to setup stability and eero Plus stability
Fixed another issue with UPnP for some networks
eeroOS: v3.14.0-385 - Released June 6, 2019
Improvements to wireless and eero Plus stability
Fixed an issue with UPnP for some networks in double-NAT
eeroOS: v3.13.0-1260 - Released May 6, 2019
Fixed an issue where UPnP was not working after setting up a new network for some customers
Fixed an issue where Hairpin NAT would not work for some networks
Improved stability and performance for eero Plus Activity Center
Additional system stability improvements and bug fixes
eeroOS: v3.12.1-7 - Released April 3, 2019
System stability improvements and bug fixes
eeroOS: v3.12.0-1192 - Released March 25, 2019
System stability improvements, performance improvements, and bug fixes
Improved device connectivity
eeroOS: v3.11.0-436 - Released January 30, 2019
Improvements to port forwarding for UPnP requests
System stability improvements, performance improvements, and bug fixes
eeroOS: v3.10.1-1 - Released December 5, 2018
System stability improvements
eeroOS: v3.10.0-804 - Released October 25, 2018
eero+ bug fixes
Mesh improvements and bug fixes
IPv6 stability improvements
eeroOS: v3.9.2-18 - Released September 27, 2018
Stability enhancements for eero Plus when using IPv6
Stability enhancements for LAN persistence
Bug fixes
eeroOS: v3.9.1-3 - Released August 22, 2018
IPv6 improvements
Stability and performance improvements
Bug fixes
eeroOS: v3.9.0-1113 - Released August 14, 2018
Support for LAN Persistence during WAN outages
System stability improvements
Bug fixes
eeroOS: v3.8.2-18 - Released July 26, 2018
System stability improvements
Bug fixes
eeroOS: v3.8.1-9 - Released June 18, 2018
Bug fixes related to eero plus
System stability improvements
eeroOS: v3.8.0-1205 - Released May 29, 2018
IPv6 improvements
Stability and performance improvements
Bug fixes
eeroOS: v3.7.0-948 - Released February 22, 2018
Enabled support for IPv6
Enabled support for Thread device commissioning
System stability improvements
General bug fixes
eeroOS: v3.6.0-898 - Released January 8, 2018
System stability improvements
Bug fixes
eeroOS: v3.5.2-38 - Released December 5, 2017
System stability improvements
Bug fixes
eeroOS-v3.5.1-1 - Released October 30, 2017
System stability improvements
Bug fixes for eero plus
eeroOS-v3.5.0-312 - Released October 17, 2017
KRACK WPA2 Vulnerability Patches
Fix potential vulnerability in dnsmasq
System stability improvements
Bug fixes
eeroOS-v3.4.0-442 - Released September 26, 2017
System stability improvements
Bug fixes
Improved client roaming
eeroOS-v3.3.0-350 - Released August 30, 2017
System stability improvements
Bug fixes for eero Plus
Improvements to reduce errors during setup
Hairpin NAT Support
eeroOS-v3.2.1-2+2017-08-03 - Released August 8, 2017
Ethernet port configuration fix
eeroOS-v3.2.0-658 - Released July 27, 2017
Improvements to multi-hop TrueMesh throughput between second-generation eeros
Improvements to 802.11r FT (fast transition) for Apple iOS devices
Changes to TrueMesh for faster route switching and more accurate link metrics
Reliability improvements for internet speed tests
Updated DHCP server for security and performance fixes
eeroOS-v3.1.1-0+2017 - Released July 1, 2017
Improved performance for eero (2nd generation)
eeroOS-v3.1.0-454 - Released June 27, 2017
Enables 802.11r Fast Transition (FT) roaming
Improved device stability and performance
eeroOS-v3.0.0-1242* - Released June 13, 2017
Support for 2nd-generation eero and eero Beacon
Tri-band TrueMesh™ support
*eero 2nd-generation factory build
eeroOS-v2.3.0-91 - Released March 28, 2017
Improvements to TrueMesh™ and eeroOS stability
Various bug fixes and reliability improvements
Improved speed test accuracy
eeroOS v2.2.0-2478 - Released February 7, 2017
Improvements to TrueMesh™ to immediately notify all eeros of a roaming device
More accurate connected client reporting
Various bug fixes and reliability improvements
eeroOS v2.1.0 - Released December 15, 2016
TrueMesh™ - Improvements to stability and interoperability with various spanning tree protocols
Improvements to connected device list accuracy
Various bug fixes and reliability improvements
eeroOS v2.0.0 - Released November 17, 2016
Initial release of TrueMesh™ — our next generation of mesh technology
Support indicator LED on/off from mobile app and Alexa skill
Support for new app features such as eero-to-eero and connected device quality
Improvements to WiFi and network acceleration systems
Small bug fix for realtime Cloud communications protocol
Improved reliability of how Cloud configuration is stored on device
eeroOS v1.1.6 - Released November 8, 2016
Improved responsiveness of cloud-initiated actions such as speedtest
Various performance and stability improvements
eeroOS v1.1.5 - Released October 6, 2016
Improvements to device time syncing
Several bug fixes for UPnP
Various performance and stability improvements
eeroOS v1.1.4 - Released September 15, 2016
General performance and stability fixes
eeroOS v1.1.3 - Released August 25, 2016
Improved behavior with Apple Macbooks
Bugfix: Fixed an issue with the connected device list
Bugfix: Fixed a DNS setup issue
Small bug fixes/improvements to UPnP behavior
General system reliability and performance improvements
eeroOS v1.1.2 - Released July 20, 2016
Bugfix: Improved UPnP behavior with certain devices
Bugfix: Improved accuracy of connected device listing
Bugfix: Improvements to Family Profiles during soft-reset
Various other system and performance improvements
eeroOS v1.1.1 - Released July 7, 2016
Bugfix: Fixed an issue with connected device naming functionality
Various other system and performance improvements
eeroOS v1.1.0 - Released June 9, 2016
Bugfix: Improvements to port forwarding and UPnP behavior
Connected Devices: Improved connected device information accuracy
Security: Updated OpenSSL package
System Reliability: Improvements to automatic software update process
eeroOS v1.0.11 - Released May 24, 2016
Improvements to connected devices information in app
Bugfix: Improved UPnP behavior on custom LAN subnets
Bugfix: Improved port forwarding behavior
Various system stability and performance improvements
eeroOS v1.0.10 - Released April 27, 2016
Static IP can now be set up over Bluetooth (See this article for more details.)
Various stability and performance improvements
eeroOS v1.0.9 - Released April 7, 2016
Improvements to UPnP behavior, especially for game consoles
Bugfix: Improved accuracy of connected device list
Stability: Improvements to mesh wifi subsystem
Stability: Updates to eeroOS kernel
eeroOS v1.0.8 - Released March 25, 2016
Bugfix:Small fix to WiFi mesh architecture
eeroOS v1.0.7 - Released March 17, 2016
Bugfix: Improved DNS behavior when using a local or custom upstream DNS server
Bugfix: Bug fixes for Universal Plug and Play (UPnP)
Stability: Improvements to mesh WiFi subsystem
eeroOS v1.0.6 - Released March 11, 2016
Bugfix: Improved behavior for ISP lease renewal
eeroOS v1.0.5 - Released March 8, 2016
Bugfix: Improvements to software update behavior
eeroOS v1.0.4 - Released March 4, 2016
Bugfix: Improved parsing of upstream domain name system (DNS) information
eeroOS v1.0.3 - Released February 25, 2016
Stability: Improvements to mesh WiFi subsystem
eeroOS v1.0.2 - Released February 24, 2016
Performance: Improved mesh WiFi performance
Performance: Thermal management system improvements
Performance: Reduced local area network (LAN) latency between certain devices
Bugfix: Improvements to virtual private network (VPN) passthrough with certain VPN servers
Bugfix: Improved recovery behavior from Internet Service Provider (ISP) Internet outages
Bugfix: Improved client roaming behavior between eeros
Stability: Add additional filesystem consistency protection
Stability: Improvements to mesh WiFi subsystem
eeroOS v1.0.0 - Released February 23, 2016
Initial release


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: When can I update my network's eeroOS?
A:

[Assistant]
With our rolling software updates, your eero WiFi system is going to get better with time. These updates provide your eeros with the latest feature and security enhancements as well as bug fixes. As soon as an update is available, we will release it to customers on a rolling basis. In certain circumstances, you may also have the opportunity to manually update your own network through the eero app. You can also now schedule your OTA updates to meet your networking needs.
How do I schedule OTA updates?
Did you know that you can schedule OTA updates for your eero network? This eliminates downtime during peak hours when you need your Wi-Fi the most. To schedule a preferred time for eeroOS updates, please follow the steps below.
Open the eero App
Select Settings in the lower right hand corner of the screen
Select Software version
Tap Preferred update time
Select the timeframe that best suits your needs, and make sure to choose AM or PM
You’re all set! Your eero system will now update during your preferred time settings.
Can I update my eeros right after setting up my network?
Yes! As soon as you set up your new network, you’ll see a blue prompt at the top of the eero app that will ask if you’d like to Update now. To install the latest version of eeroOS on your network, simply tap this button. If you’d like to do it at another time, or just allow your eeros to automatically update overnight, tap the X on the left side of the prompt.
Post setup, you can update your eero network by following the instructions below:
Open the eero App and Tap the Settings Icon in the bottom right corner
Tap Software Updates
If you see the option Update available, you can tap that and update your eero network to the latest OS version.
If you don’t see Update available, don’t be alarmed. This just means your system is up to date with the latest software.
If you don’t see Update available, don’t be alarmed. This just means your system is up to date with the latest software.
What are the requirements for using user-initiated software updates?
To manually update your eeros using the eero application, you should have the latest version of the app (minimum version 1.2) installed on your iOS or Android device. You will also need to ensure that the eeros you intend to update are online and connected to your network.
What do I do if I'm adding a new eero to my existing network?
When you add an additional eero to your network, you may be prompted to update the new eero. After completing installation, we will check to see what version your new eero is on and determine if it will require an immediate update. Immediate updates ensure the new eero is compatible with the software running on your existing network.
How long does a software update typically take?
Software updates can take anywhere from 15–20 minutes. Update length depends on your internet connection speed, the strength of the connection between your eeros, and how much network traffic is occurring while the update downloads.
During this process, your eeros will download their new update and then immediately reboot. The good news is, you can continue to use your network as usual for the majority of the update. You may notice ~90 seconds of downtime when your eeros reboot.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How can I check to see if there is an eeroOS update available on my network?
A:

[Assistant]
To check and see if an eeroOS update is available for your network, do the following:
Open the eero App and Tap the Settings Icon in the bottom right corner
Tap Software Updates
If you see the option Update available, you can tap that and update your eero network to the latest OS version.
If you don’t see Update available, don’t be alarmed. This just means your system is up to date with the latest software!


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What are the benefits of updating my eeros immediately vs waiting overnight?
A:

[Assistant]
When you set up your eero network for the first time, it will be running the eeroOS version it received at our factory. We are constantly updating the OS for performance and security improvements, so there may be an update available to you right after setup.
To have your eero system updated to the most recent eeroOS, you can either update your system (which you’ll be prompted to do after initial install) or you can wait for an automatic overnight update. The preferred method is to update immediately so that your network is completely up-to-date. Updating will take roughly 15-20 minutes and will require a reboot of your network. The reboot will take roughly 90 seconds at the end of the update. During that time, your network will be down but will return to normal use once complete.
If you decide to wait, and allow your eero system to automatically update overnight, you will still be able to access your network and use the internet. However, some features that require a newer version of eeroOS may not be available until your network is updated.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What is Wi-Fi 7?
A:

[Assistant]
Wi-Fi 7 is a Wi-Fi standard that is notable for its support of several features that provide notable improvements to wireless speed and connectivity. These features include the expansion of available wireless channels, as well as new features like Multi Link Operation (MLO).
  Technology
While Wi-Fi 6 and 6E opened the use of the 160 MHz band for more wireless network traffic, Wi-Fi 7 expands on this by providing access to the 240 MHz and 320 MHz channels as well. These channels are significantly wider than those of previous generations, allowing for much higher speed as a result.
Wi-Fi 7 features improvements designed to address congestion and interference, providing tangible benefits to areas with multiple connected devices, or overlapping networks.
Flexible Channel Utilization enables the eero network to utilize part of a wireless channel even if other parts of the channel are unavailable due to interference.
Multi-RU through OFDMA allows wireless channels to be dissected into smaller segments to service multiple clients simultaneously, reducing lag.
Multi-Link Operation (MLO) enables the combining of several frequencies across multiple bands to enable devices to connect to multiple bands simultaneously. Link to MLO article
 Wi-Fi 7 eeros like the eero 7, eero Pro 7, eero Max 7 and eero Outdoor 7 can communicate with one another using Wi-Fi 7 technology, freeing up bandwidth on other channels for client devices while ensuring that TrueMesh works with maximum efficiency.
  Compatibility
Wi-Fi 7 is a recently-introduced Wi-Fi standard with specific hardware requirements. While certain client devices are Wi-Fi 7 capable, older client devices built for Wi-Fi 6 or other previous Wi-Fi standards will not be compatible with Wi-Fi 7. This means that features such as MLO and other Wi-Fi 7 enhancements will not provide any tangible benefits to these older devices.
Devices that are designed for Wi-Fi 6 or older will connect to an eero 7 network using their existing Wi-Fi standards, and are compatible with eero 7 networks.
Additionally, Wi-Fi 7 backhaul is only supported for Wi-Fi 7 eeros. Wi-Fi 6 eeros or older will mesh with Wi-Fi 7 eeros, but will not utilize the newer Wi-Fi 7 enhancements.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Does eero support Matter?
A:

[Assistant]
Matter is a new smart home protocol that connects compatible smart devices and systems with one another. It was developed to ensure that all smart home devices, systems, and voice assistants speak the same language.
  With Alexa and eero, Matter-enabled devices work seamlessly alongside other devices you already own and does not require you to reconfigure devices that are currently setup in your home (note: eero supports Matter as a controller only). You can feel confident that your smart home devices will work together, regardless of the brand. Plus, Alexa Routines and Alexa Hunches can add extra convenience to your day to day activities by automatically taking actions for you, such as adjusting the thermostat when you leave, or turning off the lights when you go to bed.
    How do I connect my eero to Alexa as a Matter controller?
In order to activate your built-in Matter Smart Home Hub, you will need to link your eero and Amazon accounts inside of the eero app. Once linked, your Matter smart home hub will be enabled. You can start connecting compatible Matter devices with Alexa by using the Alexa app or via a setup voice command to any compatible Echo connected to your eero wifi network. You can then control Alexa-enabled Matter devices with your voice and set up different Alexa scenes, such as creating themed lighting colors for your living room or  schedules to automate your home.
  The steps for setting up a Matter device: (Left) navigate to the Settings  tab in the eero app. (Middle) select Smart Home Hub and Discover Zigbee Devices. This will open the Alexa app. (Right) select a Matter device to begin pairing.
  How does Matter work with eero and Alexa?
With Alexa, eero acts as the hub/controller for your Matter-enabled smart home devices. You can add your Matter devices to your hub by opening the Alexa app and scanning the QR code or entering the numeric code on the Matter device’s packaging. Certain compatible Matter accessories support Amazon Frustration Free setup may display in the Alexa app as “ready to pair.” Visit  Amazon’s help pages for step-by-step instructions.
  Which eero models are Matter-compatible controllers?
As of Oct 2024, eero Pro 6E, eero Pro 6, eero 6+, eero 6, eero PoE 6, eero PoE Gateway, eero 7, eero Pro 7 and eero Max 7 devices support Matter. For future models please refer to their product specifications.
  What Matter-enabled devices can I use with Alexa?
You can set up and control Wi-Fi and Thread based light bulbs, plugs, switches, and sensors with eero and Alexa. Certain Matter Accessories support Amazon Frustration Free setup. This is a feature that allows devices purchased on Amazon to be preconfigured to connect to your eero wifi and Thread network. When setting up Matter accessories, Amazon Free Setup may display in the Alexa app as "ready to pair". Some of the Matter devices out today include: Eve Energy, Eve Motion, Eve Door & Window, TP-Link Tapo Smart Plug Mini and Kasa Matter Smart Plug w/ Energy Monitoring.
  How do I Connect Matter Smart Home Devices with Alexa / eero?
Matter devices are added through the Alexa mobile app. For instructions on how to set up Matter devices, refer to the  How to Connect Matter Smart Home Devices with Alexa help center article.
  Do I need an Alexa voice assistant device (e.g. Echo) to control devices?
No, you can use the standalone Alexa app to control your devices without an Alexa voice assisted device.
  How do I know which controller my Matter device is connected to
In the Alexa app select your device, tap settings, and see “Connected Via” under the about tab.
  How do I know if my smart home device is Matter-enabled?
If you’re shopping for a new smart home device, look for the Matter logo on the product page or on the device packaging.
  Can I control my devices with Apple Home, Google Home, Samsung SmartThings, and other Matter controllers?
You can use the Matter Multi-Admin feature to connect your device to multiple smart home platforms, including Alexa. Using a Matter device with eero wifi and Thread networks does not require using Alexa.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: eero for Professional Installers – What do I need?
A:

[Assistant] You need eero Pro/Pro 6/Pro 6E/Max 7 units, a PoE injector (eero PoE 6) or gateway, Cat6 Ethernet cables, and the eero Pro Installer App on your mobile device.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How to get started with eero Built-in
A:

[Assistant]
eero Built-in set up guide
Only eero turns Echo into a wifi extender. As a pioneer in whole-home mesh wifi, eero helps customers get the connectivity they need. With eero Built-in, the Echo can boost wifi range in your favorite room.
What is eero Built-In?
eero Built-in is a feature that turns select Echo products into eero mesh wifi extenders. Add up to 1,000 sq. ft. [92m2] of coverage to your existing eero network and support speeds up to 100 Mbps for 10 or fewer connected devices, in the 5 GHz band. You will need a compatible Echo device and you can read about full requirements below. No additional charges, just more wifi for all.
How does it work?
eero Built-in allows you to use select Echo devices as mesh nodes and access points on your eero wifi network. This will enable your connected devices (laptop, cellphone, security cameras etc) to connect to the internet through your Echo devices, extending the wifi coverage in your home and helping reduce buffering and dropoffs. For the eero Built-in functionality to work, you need a compatible eero gateway device and a compatible Echo device, and you will need to link your eero and Amazon accounts. Note, while other eero products in the network support devices on 2.4 GHz, 5 GHz (and 6 GHz on eero Pro 6E), eero Built-In extended wifi supports connected devices on 5 GHz only. When you enable eero Built-in, eero intelligently detects when your eero devices are already providing great coverage at your Echo device. If that is the case, eero will automatically disable eero Built-in on your Echo device to help avoid interference from nearby eero devices.
  eero’s patented TrueMesh technology is now added to select Echo devices making them the first Echo devices that can serve as mesh wifi extenders.
Extends existing wifi coverage up to 1,000 sq ft [92m2]
Each compatible Echo device supports speeds up to 10 Mbps
Compatible Echo Devices support up to 10 client devices
Requires a compatible gateway eero device
  Estimated price: Free to enable feature with compatible eero router and Echo device
  What devices are compatible?
  Compatible eero Devices*
eero 7
eero 7 Pro
eero Outdoor 7
eero Max 7
eero Pro 6E
eero 6+
eero Pro 6
eero 6
eero Pro
eero
* eero model availability differs by region, see eero availability by model and country for more information.
  Compatible Amazon Echo Devices
      DEVICE NAME
Echo Dot
(5th Gen)
with clock
  Echo Dot
(5th Gen)
  Echo
(4th Gen)
  DEVICE GENERATION
  Gen 5
  Gen 5
  Gen 4
DEVICE COVERAGE
Adds up to
1,000 sq. ft.[92m2]
  Adds up to
1,000 sq. ft.[92m2]
  Adds up to
1,000 sq. ft.[92m2]
  SYSTEM PERFORMANCE
  Up to
100 Mbps
  Up to
100 Mbps
  Up to
100 Mbps
  NUMBER OF SUPPORTED DEVICES
  Up to
10 devices
  Up to
10 devices
  Up to
10 devices
        DEVICE NAME
Echo Dot
4th Gen)
with Clock
  Echo Dot
(4th Gen)
  Echo Pop
  DEVICE GENERATION
  Gen 4
  Gen 4
  Gen 1
DEVICE COVERAGE
Adds up to
1,000 sq. ft.[92m2]
  Adds up to
1,000 sq. ft.[92m2]
  Adds up to
1,000 sq. ft.[92m2]
  SYSTEM PERFORMANCE
  Up to
100 Mbps
  Up to
100 Mbps
  Up to
100 Mbps
  NUMBER OF SUPPORTED DEVICES
  Up to
10 devices
  Up to
10 devices
  Up to
10 devices
  How do I set up eero Built-in?
To use your compatible Echo device as a mesh wifi extender, you must link your Amazon and eero accounts. Linking your eero network to your Amazon account (which you can do by linking your eero account and Amazon account, or by using your Amazon credentials to login in to the eero app (also called Amazon Login) makes interacting with your network and smart devices even easier by supporting features outside of eero Built-in, like Amazon Frustration-Free Setup and Zigbee Smart Home Hub. For help setting up your eero or enabling Built-in, please select the option that best describes you below.
I am a first time eero owner and will use Amazon credentials to login and link accounts
I am a first time eero owner and will use eero credentials to login and link accounts
I am an existing eero owner and want to link to or enable Amazon login
I am an existing eero owner with a linked Amazon - eero account and need to enable Built-in
I am a first time eero owner and will use Amazon credentials to log in and link accounts
Download the eero app for iOS or Android.
Tap “New to eero.”
Tap “Log in” with Amazon
Follow the in-app instructions in the eero app. For more details on how to set up your eero, go to our setup guide.
If your eero gateway software is not up to date,  you will automatically be prompted to update after setting up your network, or you can visit Settings > Software version to update your software. The version should be v6.12.1 or later.
If you haven’t done so already, set up your Echo device in the Alexa app.
Make sure your phone is connected to the eero network.
Plug in your Echo device.
Open the Alexa app.
Open “Devices” and click on the upper right “+” to add a device.
Select Amazon Echo.
Select Echo, Echo Dot, and more. Follow the instructions to set up your device.
Make sure your Alexa app is updated to the latest version:
If you’re on an iOS device, go to the App Store, select your Account profile in the top right, and scroll down to Available updates. Look for Alexa, and update if a new version is available.
If you are on Android, open up the Google Play Store, select your Profile at the top right, and select Manage apps and devices. Find the Alexa app, and update if a new version is available.
Update your Echo software by asking Alexa, “Alexa, check for software updates.”
To verify your Echo is extending wifi, open the eero app, and on the home screen, you should see your Echo in the blue section. Tap on it and see that eero Built-in is enabled and your connection is extending.
  I am a first time eero owner and will use eero credentials to login and link accounts
Download the eero app for iOS or Android.
Tap “New to eero.”
Tap “Continue with email or phone”
After you have created an account, tap “Settings” at the bottom of the eero app screen.
Tap on “Amazon Connected Home.”
Read through the page and tap “Connect to Amazon.”
You will see an Amazon sign-in screen and a link to review “Conditions of Use and Sale” and “Privacy Notice.”
Enter your Amazon sign-in credentials and click “Sign-in”. Amazon Connected Home is enabled -- Now you can configure each included feature.
Follow the in-app instructions in the eero app. For more details on how to set up your eero, go to our setup guide.
If your eero gateway software is not up to date,  you will automatically be prompted to update after setting up your network, or you can visit Settings > Software version to update your software. The version should be v6.12.1 or later.
  If you haven’t done so already, set up your Echo device in the Alexa app.
Make sure your phone is connected to the eero network.
Plug in your Echo device.
Open the Alexa app.
Open More and select “Add Device.”
Select Amazon Echo.
Select Echo, Echo Dot, and more. Follow the instructions to set up your device.
Make sure your Alexa app is updated to the latest version:
If you’re on an iOS device, go to the App Store, select your Account profile in the top right, and scroll down to Available updates. Look for Alexa, and update if a new version is available.
If you are on Android, open up the Google Play Store, select your Profile at the top right, and select Manage apps and devices. Find the Alexa app, and update if a new version is available.
Update your Echo software by asking Alexa, “Alexa, check for software updates.”
To verify your Echo is extending wifi, open the eero app, and on the home screen, you should see your Echo in the blue section. Tap on it and see that eero Built-in is enabled and your connection is extending.
  Once eero Built-in is enabled, any Echo devices that are eero Built-in compatible will be listed in the eero app (Settings > Network Settings > Amazon Connected Home > eero Built-in). Please also note that when eero Built-in is enabled, compatible Echo devices that are currently on your network, as well as those that join your network later, will automatically extend your wifi. Certain eero, Echo Amazon, and/or Alexa features may also be incompatible with eero Built-in (see these below).
You can enable or disable individual Echo devices in the “eero Built-in” section of the eero app  by visiting Settings > Network Settings > Amazon Connected Home > eero Built-in and toggling eero Built-in on or off for each device. This way you can disable eero Built-in for specific devices without having to disable the feature at the network level.
For optimal customer experience, we recommend using eero Built-in on no more than 4 Echo devices per network. Customers looking for greater coverage or throughput may want to explore adding more eero devices to their network. You can find a list of available eero devices in our online store that you can add to your network.
Congratulations, your eero Built-in should now work! If you have any issues, keep reading for troubleshooting tips.
  Troubleshooting
Troubleshooting eero Built-In setup issues
A couple of common reasons for eero Built-in setup failure are listed below. When one of these errors occurs, you will see an error message appear in the eero app.
The Echo device is not up to date / is not on an eero Built-in compatible firmware version
To update your Echo device or eero firmware, see instructions above.
Reboot your Echo device.
Reboot your eero gateway device.
Quit and reopen the eero app. As long as your eero account is linked to your Amazon account, reopening the app should register any eero devices to the Amazon app if they were not already registered.
You may not have linked your eero and Amazon accounts yet
See instructions above.
Your Alexa account and eero account are not the same
If the Echo device is set up on a different Amazon account than what is linked to your eero account, it cannot act as a device access point.
This can only be solved by using the same Amazon account for both Alexa and eero account linking purposes. Go to the Alexa app > Device Settings to re-register the device with the same Amazon account as your eero network, or press and hold the action button on the Echo device for 25 seconds. Alternatively, you can unlink and relink your eero network to the same Amazon account you use with this Echo device.
The Echo device is not able to use eero Built-in and the eero app is displaying an error
Your Echo device is either too close to, or too far away from, your closest eero device. Please follow the placement instructions in the eero app and try again.
Disable and re-enable eero Built-in for the impacted Echo device.
Your Echo device is connected to a guest network and eero Built-in is not functioning.
For eero Built-in to work, your Echo device must be connected to the main network.
Follow the below instructions to switch networks:
Open the Alexa App
Select Devices
Select Echo & Alexa
Select your device
Select Change next to Wi-Fi Network and follow the instructions in the app
General eero Built-In Troubleshooting
Connected devices don’t appear to be choosing to connect to the eero Built-in enabled Echo device
It’s possible that the coverage in that area is already sufficiently covered by eero devices and you may benefit from moving your Echo device a bit further away from the closest eero device. An eero device is an excellent mesh wifi provider, and its only job is to maintain mesh wifi. This means that even if your proximity to an Echo device is a fraction of your distance to an eero, your connected devices may not find a reason to use the Echo device, as they optimize for the best connection.
It's important to remember that connected devices make their own roaming decisions. Some devices, such as some Android phones, roam more "actively" than others. They look to optimize their own connection by looking at factors such as received signal strength (RSSI) and wifi protocol. That means a specific device may not view the Echo as "ideal" to connect to, so it may connect to another node instead.

Connected device upload/download speed is not as desired
eero Built-in enabled Echo devices can support up to 100 Mbps in ideal RF environments (see more information on eero.com/eero-built-in). If you’re looking for supported speeds in excess of 100 Mbps, you can find a list of available eero devices in our online store that you can add to your network.
If you need more help to troubleshoot eero Built-in, please contact eero Support.
  What features are incompatible with eero Built-in?
Below are some of the primary features that are not compatible with eero Built-in. This list may not be complete, and it may change over time as we work to improve the performance of this feature.
Echo devices with eero Built-in enabled support the 5GHz radio frequency only. To learn more about 2.4Ghz and 5GHz radios, please refer to our radio frequency guide.
Echo Device Low Power Mode (learn more about Low Power Mode here)
When eero Built-in is enabled, Low Power Mode on Echo devices is disabled so they can remain active to serve as a mesh wifi extender, expanding your home’s wifi coverage.
Alexa Home Theater
When Alexa Home Theater is enabled, the Echo device associates as a client to the FireTV. This is incompatible with the eero Built-in architecture, where the Echo Device is meshed to the eero devices in the network — the Echo Device cannot be in mesh mode and client mode at the same time.
eero Built-In is not supported on eero Guest Networks. The guest network will not be extended.
eero Built-In is not supported when the eero network is in bridge mode.
You may experience limited HomeKit Router functionality across your eero network when eero Built-in is enabled.
WPA3
When WPA3 is enabled (you can do this through Settings > Network Settings), your eero devices will support WPA3 transition mode for connections between the eero and the connected device. Your Echo devices will use WPA2 for connections between the Echo device (as an access point) and the devices connected to the Echo device.
eero Home Mesh WiFi System (1st Generation) does not support eero Built-in
Dynamic Frequency Selection (DFS) channels
DFS channel support on the eero network may be impacted when you add an Echo device as an eero Built-in access point. Supported channels vary by eero and Echo device.
Q&A
Q: If my eero is providing coverage to an area and I have a compatible Echo device, will eero Built-in create interference and lead to a lower quality wifi signal?
A: No. When you enable eero Built-in, eero intelligently detects when your eero devices are already providing great coverage at your Echo device.
Q: Why does eero disable built-in on my Echo device if there is already solid eero device coverage?
A: Too many device signals can cause interference and cause poor device performance. Given eero devices generally support higher internet speeds than eero Built-in on a compatible Echo device, eero prioritizes using a nearby eero device over a nearby Echo device if their coverage areas significantly overlap. eero intelligently detects when your eero devices are already providing great coverage and to disable eero Built-in on your Echo device as needed.
Full Performance Information
eero Built-in is an optional feature available in the United States, Canada, Chile, Australia, New Zealand, Japan, and the United Kingdom. Your wifi network must use a compatible eero router and your Echo device must stay in range of a compatible eero device. You will need to link your eero and Amazon accounts and manage eero Built-in from the eero mobile application to use this feature. eero Built-in compatible Echo devices support up to 1,000 sq. ft. [92m2] of additional coverage, speeds up to 100 Mbps, and 10 or fewer connected devices in the 5 GHz band. Internet connection speeds and availability depend on your internet service provider; if your internet service provider does not provide you with the maximum supported speed, you will not experience that maximum speed. Maximum wireless signal rates are derived from IEEE 802.11 standard. Coverage estimates are based on normal use conditions. Actual range and performance can vary, and maximum supported speeds may not be available to all customers, due to factors such as local regulations (including power limits), network configuration, interference, connected devices, device usage, building materials, and obstructions. Certain eero, Echo, or Alexa features may be incompatible with eero Built-in. Use of eero and eero-related products and services, including eero Built-in, requires creation of an eero account and agreement to eero’s Terms of Service, found at http://eero.com/legal. You can review eero’s Privacy Notice at http://eero.com/legal/privacy.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: eero Pro 6E supports network speeds up to 2.3 Gbps. What does this mean?
A:

[Assistant]
When we communicate the “network speed” for an eero network, this reflects combined supported speeds across both wired and wireless clients. In the case of eero Pro 6E, customers with a 2.5 Gbps internet service plan can experience network speeds up to 2.3 Gbps, when using both a wired client device connected to the remaining 1 Gb Ethernet port (which supports speeds up to a gigabit), and also wireless client devices connected to their wifi network (the radios on the eero Pro 6E can support up to 1.3 Gbps of speed for those devices).
The below graphic illustrates this network speed concept:
  DISCLAIMER: Internet connection speeds and availability depend on your internet service provider; if your internet service provider does not provide you with the maximum supported speed, you will not experience that maximum speed. Maximum network speeds, if applicable, reflect combined supported speeds across wired and wireless clients. Maximum wireless signal rates are derived from IEEE 802.11 standard. Specifications assume wired Ethernet connection; your experienced speed may vary when connected to an eero device that is configured as a wireless extender. Coverage estimates are based on normal use conditions. Actual range and performance can vary, and maximum supported speeds may not be available to all customers, due to factors such as local regulations (including power limits), network configuration, interference, connected devices, device usage, building materials, and obstructions. Specifications are based on use of a Wi-Fi 6 (or for eero Pro 6E in Canada, Wi-Fi 6E) or later generation client device that supports 160 MHz. For more information about eero performance, visit support.eero.com.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: What is Wi-Fi 6E and what is the benefit?
A:

[Assistant] Wi-Fi 6E extends the Wi-Fi 6 standard into the 6 GHz spectrum. With customers adding more devices to their homes year after year, wifi is more congested than ever. Wi-Fi 6E helps clear the way for faster speeds on more devices, thanks to recently authorized access to the 6 GHz band - the biggest increase in spectrum available to wifi since the 5 GHz band was authorized. In addition to 160 MHz channel support, the 6 GHz band offers a whole new wifi “lane,” freeing up the 2.4 & 5 GHz bands on tri-band systems to operate more efficiently, which is particularly helpful to mesh networks.  eero Pro 6E supports fast speeds and direct access to the new 6GHz band when using Wi-Fi 6E devices, and for older Wi-Fi devices, the ability to utilize 6 GHz for wireless backhaul between eero devices can still help lower delays across your entire network.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How do I add or remove eeros from my network?
A:

[Assistant]
You can add as many eeros as you need to your network. With eeros, you can have them join your network wirelessly or over an Ethernet connection. eero Extender & eero Beacons will always join your network wirelessly.
  How to add or replace an eero on your network
Open the eero app
Navigate to the ‘Home’ screen
Tap the (blue plus icon) on the top right
You'll see three options to select from:
Add indoor eero - Easily extend your wifi
This option is used to add an indoor eero to your existing eero network.
Add outdoor eero - Extend your wifi outdoors
This option is used to add an outdoor eero to your existing eero network. (Note: Only eero Outdoor 7 is currently rated for outdoor use)
Replace eero - Upgrade or swap an eero
This option is used to replace an eero on your existing eero network.
Once you’ve selected one of the available options, click the Next Button.
    Add indoor eero
After selecting the option to add an indoor eero, the app will display the following list of steps:
Place eero
Connect eero to network
Test placement
Set location
  Place eero:

If this is your first time setting up a secondary eero, the app will walk through three placement tips to help in picking the optimal placement. If you have multiple eeros on your network, the app will skip these tips.

Place your eeros for coverage
Position away from obstructions
Away from large electronics
  Connect eero to network:

Next, the app will walk you through connecting the eero.

Plug the eero into power (Blinking White LED)
The app will display information for confirming the eero has power, as well as a link to more information about our power over ethernet devices.
Looking for an eero (Blinking Blue LED)
The app will detect the eero via Bluetooth, please stay close to the eero during this phase. From this screen, you also have the option to scan the barcode located on the eero.
eero is ready to connect (Solid Blue LED)
The app has found and connected to the eero device and it is ready to be set up.
  Test placement:

The app will run a placement test to measure the wireless signal of the eero. It will produce three results:
Nice! Placement looks great
The eero is receiving a strong signal.
Placement could be better
The eero is receiving a signal, but it could be better. Try moving the eero closer to another eero device.
The eero is out of range
The eero isn’t receiving a connection. Try moving the eero closer to another eero device.
  Set location:

Next, the app will ask you to choose a location name for the eero. This can be chosen from our curated list of room names or you can scroll down to ‘Custom location’ to provide your own. For the best experience, we recommend naming your eero devices unique location names to avoid confusion.
  Registering:

Finally, the app will register and add the eero to your network.

Success! Once your eero device has been added to the network, you can choose to add another or finish setup.
    Add outdoor eero
After selecting the option to add an outdoor eero, the app will display the following list of steps:
Placement guide
Connect eero to network
Test connection
Set location
Mount the eero
  Place eero:

The app will walk through three placement tips to help in picking the optimal placement specific to the outdoor eero.
Place in an elevated location
Place away from large objects
Place within range of your eero network
  Connect eero to network:

Next, the app will walk you through connecting the eero.
Plug the eero into power (Blinking White LED)
The app will display information for confirming the eero has power, as well as a link to more information about our power over ethernet devices.
Looking for an eero (Blinking Blue LED)
The app will detect the eero via Bluetooth, please stay close to the eero during this phase. From this screen, you also have the option to scan the barcode located on the eero.
eero is ready to connect (Solid Blue LED)
The app has found and connected to the eero device and it is ready to be set up.
  Test placement:

The app will run a placement test to measure the wireless signal of the eero.
  Set location:

Next, the app will ask you to choose a location name for the eero. This can be chosen from our curated list of room names or you can scroll down to ‘Custom location’ to provide your own. For the best experience, we recommend naming your eero devices unique location names to avoid confusion.
  Registering:

The app will register and add the eero to your network.

Mounting the eero:

The app will display a link to indepth installation videos to assist in mounting the eero.
      Replace eero
Choose the eero you wish to replace
Follow the on screen directions in the app
  Remove eero(s) from your network
Only network owners can remove an eero from a network. To remove eeros from your existing network:
Open the eero app
Tap the eero you would like to remove
Tap (three dot icon) in the upper right corner
Tap Remove "name" eero
Tap Remove from Network at the bottom of the screen


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Wi-Fi 7 : Multi-Link Operation (MLO)
A:

[Assistant]
What is Multi-Link Operation?
Multi-Link Operation (MLO) enables your Wi-Fi 7 devices to simultaneously send or receive data across multiple wifi frequency bands and channels. This is a new feature with the emergence of Wi-Fi 7 and is still being developed and tested across the broad spectrum of all things wifi. As MLO evolves as a standard Wi-Fi 7 feature, we at eero continue to evaluate how the technology fits into our mission of delivering the perfect connectivity experience.
  Keep in mind: Not all wifi devices are equal. Each device uses MLO differently and is designed to take advantage of these new features in a way that helps their applications. Some will use MLO to achieve better or more consistent latency, while others are designed to maximize throughput by combining multiple bands. How MLO is used and the overall benefit you experience will depend on the client device. Since MLO is new technology, you are likely to have the best experience when your client devices are updated to their latest software version.
  How does MLO Work?
In previous generations, a device could only connect to one wifi band at a time, regardless if that was the 2.4 GHz, 5 GHz, or 6 GHz band. If a device chooses to connect to a lower frequency like the 2.4GHz, this will lower the maximum amount of throughput that device is capable of receiving. To improve this experience, Multi-Link Operation aggregates multiple channels on multiple frequencies at the same time. By utilizing MLO, Wi-Fi 7 can communicate across multiple links between the device and an access point.  For Wi-Fi 7 capable devices that support this feature, connecting to the 2.4 GHz, 5 GHz, and 6 GHz bands simultaneously increases throughput, reduces latency, and improves reliability.
  Is MLO right for my network?
In most cases, a device will always select the frequency band that it determines is the most optimal. With MLO, the device is no longer forced to pick one frequency. Instead, it can communicate with the access point on the least busy radio and reduce latency by avoiding congested channels. Keep in mind, MLO will not increase the performance from your ISP, but it can help maximize the potential throughput your upstream is providing the eero.
  MLO requires that you have a Wi-Fi 7 router and Wi-Fi 7 device. If the device is not capable of supporting MLO, it will not be able to take advantage of connecting to multiple bands. For devices that do support MLO, it’s important to remember that each device is different. One device may favor latency improvements with MLO, while another might favor throughput improvements. This decision is made by the manufacturer during the development of that device.
  MLO is not tied directly to 6GHz, meaning that Wi-Fi 7 routers that only broadcast two frequencies can still benefit from the advantages of using multiple links. However, if the 6GHz is present on the network and MLO is turned on, WPA3 will be turned on by default for all the MLO capable bands. This will impact all other frequencies on the network and your network will utilize the more secure protocol. Devices that do not support WPA3 may have difficulty connecting to the network. What is WPA3?
  MLO has a few different modes, the use case of each mode will vary according to the available hardware and technical requirements, but each of these modes can achieve multi-link operation. Some of these modes allow the transmitting and receiving of data across multiple links at the same time. Simultaneous use of wider and more channels may consume more energy. Some mobile devices may connect to fewer frequency bands to save power, which could ultimately limit maximum throughput.
  Mesh and MLO: How do they work together?
In a mesh wifi system where the frequency bands aren’t separate, there’s no easy way to pick which band a device connects to. With our TrueMesh Technology, the eero is already looking for the optimal path to negotiate traffic, but at the end of the day the device chooses where it wants to connect.  Being able to connect to multiple bands simultaneously means that a device now has the ability to communicate with the router in a variety of ways without losing connectivity or having to roam. The eero can utilize this new option of traffic negotiation when it makes sense.
  How do I enable MLO on my network?
To enable MLO on your network, you must meeting the following requirements:
eero Firmware Version:
eero Max 7: v7.7.1
eero Outdoor 7, eero 7, eero Pro 7: v7.7.3
eero Mobile App Version: 6.50
Support eero Hardware:
eero Max 7
eero Pro 7
eero 7
eero Outdoor 7
A Wi-Fi 7 capable device
Note: MLO is currently unavailable on eero for Business networks
Enable MLO in the eero app:
Navigate to the Settings Tab
Tap Network Settings
Locate to ‘Wireless’
Tap ‘Multi-link operation’
Toggle on
Click continue on the in app alert screen
This will reboot your network. It can take about two minutes for a reboot to complete.
Note: Toggling on this feature will result in the entire network rebooting. WPA3 may be automatically enabled on participating bands and some legacy devices may be incompatible with MLO networks. What is WPA3? If you are experiencing issues on legacy devices, navigate to Settings > Network Settings > WPA3 and toggle this function off.  To ensure maximum compatibility across all eero products, we recommend disabling MLO if your network uses a mix of Wi-Fi 7 and non-Wi-Fi 7 eero devices.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: eero Insight for Business
A:

[Assistant]
What is eero Insight?
eero Insight is a specialized web portal that allows you to manage your Business Network. If you’d like to learn more about eero for Business please check our eero for Business page.
Who can access eero Insight?
eero Insight can only be accessed by Business Network Owners with an eero for Business subscription.  Users who are network admins will not have access to the application.
How do I access eero Insight on my Desktop?
To login to Insight from the Web you may go to insight.eero.com and use your eero account credentials to login.
  You may also access Insight through our mobile app by following these steps:
Download the eero app from either the Google Play Store or the iOS App Store.
Login to your account using either your Linked Amazon Account or the email address associated with your eero account.
If you have more than one network, select the appropriate business network.
You can now manage your business network via Insight by navigating to Settings>Access eero Insight.
What can I do in eero Insight?
eero Insight allows you to:
View Network Status
View eeros on the network.
View connected device information
Manage profiles
View Users
View Network Analysis Dashboards such as Reboots, Chanel Utilization and Thermal Analysis
View Network Activity such as Speed Tests and Bandwidth Usage.
Setup your multiple wireless SSIDs on your business network (up to 4)
Set up and upload Captive Portal images and ToS.

How to enable multiple SSIDs.
From eero insight:
Click on ‘Business Settings’
Click on ‘Add WiFi Network’
Choose either ‘Business WiFi’ or ‘IoT WiFi
Enter your new WiFi Name and Password
Click Save
You may also enable/disable your WiFi networks by clicking on the network and siding the enabled slide to off.
How to upload your own Captive Portal logo or terms from the app.
Open the eero app.
If you have multiple business networks, select the one you wish to work with.
Ensure Enable guest wifi network and Enable captive portal are toggled on.
Tap Edit captive portal.
Select a Session duration.
Note: This can be set in increments of 30 minutes, 60 minutes, 90 minutes or a maximum of 24 hours.
Tap Captive portal logo.
Upload a logo that will be displayed to your visitors on your captive portal.
Your logo should be 200x200px minimum resolution, a PNG, JPG, or JPEG file, and 5MB maximum. We recommenced uploading an image with no margins and a transparent background to allow you to easily switch between light and dark mode.
You have the option to Choose File or select an image from your Photo Library.
Browse your Files or Photo Library and select the logo you would like to utilize within our captive portal.
Once your logo has been uploaded, you can remove, replace or view the file.
To upload custom terms of use:
Open the eero app.
If you have multiple business networks, select the one you wish to work with.
Ensure Enable guest wifi network and Enable captive portal are toggled on.
Tap Edit captive portal.
Tap Custom terms of use and enable it
Import a terms file from your file library. Please note that only .txt files are supported at this time.
Click save.
  How to upload your own Captive Portal from the web.
Navigate to insight.eero.com in your favorite web browser.
Sign in with the email linked to your eero for Business account.
If you use an amazon linked login method, please refer to the mobile app instructions above.
If you have multiple networks, select the one you wish to work with.
Scroll down to ‘Business Settings’
You can also click on it in the left hand navigation menu.
Click on “edit” in the Captive Portal section
Click on “Click to Upload” under logo
You may also upload a custom ToS by clicking the box next to ‘Upload Custom ToS’
*Please note that Captive Portal Images should be in the minimum resolution of 200x200px as a 5 MB or less PNG, JPG, and JPEG file formats.
  Visitor Engagement
The Visitor Engagement dashboard will allow business owners to view a summary of visitor engagement on their eero for Business guest network. The dashboard will display visitor trends over time, popular days, and peak hours within a 90 day timeframe.
How to set up the Visitor Engagement dashboard
In order to set up the visitor engagement dashboard, the Captive Portal needs to be enabled first. To do this:
Navigate to Settings > Network Settings within eero Insight
Locate the Captive Portal Block
Select Edit
Enable Captive Portal
On this page you can choose a duration, upload a logo, input information for your customers to view in regards to the Guest Network, and capture visitor information.
To enable the Visitor Engagement dashboard:
Ensure the ‘Name and Email’ box is checked under ‘Additional visitor information’
Once these conditions have been met, the Visitor engagement dashboard should be visible and start collecting visitor information. Information prior to this feature being turned on is not collected and will not be visible.
Note: The dashboard does not display data in real time. Data will be updated and become available at the end of day (12am in current timezone).
  Visitor Engagement Dashboard Breakdown:
Time Interval selection
This drop down allows the user to choose the time interval they would like to view. The options available are:
7 days
30 days
90 days
  Export visitor information
This clickable button will allow the user to export available information up to 90 days in CSV format.
  Visitors over time
This graph shows the number of visitors over a selected time frame. The bar graph shows both unique visitors and repeat visitors, and each bar can be selected to show the breakdown between each group.
Unique visitors are determined by information provided by the visitor when connecting to the network. New devices will show as a unique visitor if they meet the criteria for a unique combination of name, email and device mac address.
Repeat visitors are users who provided the same information with the same connected device and connected to the network on multiple days.
  Popular days
This graph shows the average number of visitors per day of the week and will highlight the days of the week with the most traffic.
  Popular times
This graph shows the peak hours usage in tandem with the most popular days.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: How to use Network Nicknames
A:

[Assistant]
What is a Network Nickname?
A Network Nickname is a unique identifier that helps you distinguish between multiple networks within your eero app.  For example, you could have a guest house with its own network, but it’s not easily distinguished from your primary network name.  With Network Nicknames you can now name one network Guest House, and the other Network Main House but keep both with the same network SSID name, making it simple to switch between networks!
  Here’s an example!
How do I use Network Nicknames?
Network Nicknames can be setup by following these steps:
  Open the eero app.
Tap on ‘Settings’.
Tap on ‘Nickname and Locations’.
Set a Nickname for your network and it’s location
Tap ‘Save’.
  That’s it!  You can now distinguish between multiple networks by nicknames, rather than SSID. If you need any assistance please don’t hesitate to reach out!


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Troubleshooting eero Internet Backup
A:

[Assistant]
How do I enable the hotspot on my iPhone while setting up a backup?
  iOS:
Go to Settings > Cellular > Personal Hotspot or Settings > Personal Hotspot.
Tap the slider next to Allow Others to Join.
Your Hotspot password (sometimes referred to as a Security Key) will be available in the Personal Hotspot settings on your iOS device.
If you don't see the option for Personal Hotspot, contact your carrier to make sure that you can use Personal Hotspot with your plan.
  Note: If setting up a backup during an internet outage, please enable your Personal Hotspot via Control Center instead of the Settings app.

Open Control Center by swiping down from the top-right corner of your screen. Tap and hold the top left square of icons to reveal the Personal Hotspot toggle. Once enabled, tap an empty space on the screen to dismiss Control Center and return to the eero app to complete setup.
Android:
Swipe down from the top of the screen.
Tap Hotspot.
If you don’t find Hotspot , at the bottom left, tap Edit and drag Hotspot into your Quick Settings.
How you access hotspots on Android devices will depend on which phone you have and what version of Android you're running. You can generally open the pull-down shade and turn on your mobile hotspot from there or find it in settings.
Once your hotspot is enabled, you will be able to see and edit the password (sometimes referred to as a security key) for your hotspot.
  How can I improve the speed and signal strength of my backup network?
Coverage, speeds, and reliability will depend on the backup connection you are using. For example, some higher-bandwidth activities like 4K streaming may perform differently when you use your cell phone as a backup hotspot, versus using a secondary wifi network. To maximize the performance of your backup connection, we suggest the following:
Before using eero Internet Backup, make sure your eero network includes compatible eero gateway devices.
Compatible devices include eero, eero 6, eero 6+, eero Pro 6, eero Pro 6E, eero PoE 6, eero Max 7, Ring Alarm Pro, eero 6 extender, eero Pro, and eero Beacon.
eero Built-in-enabled Echo devices can be used as access points on a network running eero Internet Backup, but can not be used as gateway connections.
If using a backup hotspot on a mobile device, make sure your device has reliable cellular coverage in the area where you are trying to use it.
The further away your mobile device is from the room your compatible eero device is in will affect the eero device’s ability to connect to your backup hotspot. Additional obstructions, like walls, will also affect your mobile device’s backup signal strength.
While eero Internet Backup is running, you can reduce hotspot strain by enabling wifi access for the devices you want to stay connected during an outage and disabling access for high-bandwidth devices you don't need.
Step 1 Go to Settings and tap on Devices
Step 2 Tap on a device(s) blue check mark to to disable wifi access
Step 3 Alternatively, you can disable access to all devices and then tap on each device to provide individual wifi access
  How do I disable eero Internet Backup?
In your eero app, tap on Internet and then tap on eero Internet Backup. Tap on the eero Internet Backup toggle to turn OFF the feature.
Compatibility Restrictions
Please note the following device and software restrictions may impact your ability to set up or use eero Internet Backup.
Devices managing the eero network must have their eero app updated to version 6.25.1 or later.
eeroOS must be updated to 6.13.0 or later.
eero Internet Backup is not supported on bridge mode networks.
An eero network running eero Internet Backup must have a working backup hotspot or wifi signal in range of a compatible eero device gateway.
Compatible devices include eero, eero 6, eero 6+, eero Pro 6, eero Pro 6E, eero PoE 6, eero Max 7, eero Outdoor 7, Ring Alarm Pro, eero 6 extender, eero Pro, and eero Beacon.
eero Built-in-enabled Echo devices can be used as access points on a network running eero Internet Backup, but can not be used as gateway connections.
eero networks that include a Ring Alarm Pro device will use Ring 24/7 Backup Internet (if the feature is set up) as the preferred backup solution, and eero Internet Backup as a secondary backup solution.
eero Internet Backup can not be set up on wifi networks using TKIP encryption.
USB and ethernet based backup internet sources are not supported.
In some instances, eero Internet Backup may not support VoIP (Voice over IP) calling equipment provided by your ISP.
Legal Disclaimer
eero Internet Backup requires a compatible backup internet connection in range of a compatible eero device, and an eero Plus (formerly eero Secure+) subscription, or qualifying ISP or Ring subscription, all sold separately. eero does not guarantee zero disruption and brief network downtime may occur during failover. Customer is responsible for applicable data charges with backup internet connection providers and ensuring authorized use. Network speeds are dependent on the backup provider, and coverage, uptime, technology, and speeds will vary. Will require backup power if the power goes out. Certain eero or Amazon features may be incompatible with  eero Internet Backup. Visit  eero.com/eero-plus for more details. Use of eero and eero Internet Backup are subject to eero’s Terms of Service and Subscription Terms of Service, found at eero.com/legal


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Can I use my Ring Alarm Pro as a leaf instead of as a gateway on my eero network?
A:

[Assistant]
With the release of eeroOS v6.12.2, backup cellular internet is now available when using a Ring Alarm Pro as a leaf on an eero network, with this feature no longer requiring you to use the Ring Alarm Pro as the gateway.

For more information regarding cellular internet, please visit our Cellular Backup article.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Compatibility Mode
A:

[Assistant]
If you have devices on your network that have difficulty connecting because they don’t support certain features that eero enables by default, you can contact eero Support for further assistance. Support has the ability to configure your network to disable these features. This feature is called Compatibility Mode.
What does Compatibility Mode do?
Compatibility mode works by disabling a number of features that the eero uses by default to optimize connectivity for newer devices. In particular, the following features are disabled and may reflect as disabled in the app when Compatibility Mode is on:
WPA3
Client Steering
Dynamic Frequency Selection (DFS)
While these features can be configured individually in the App, it may be difficult to identify which of them is causing issues for your device. Grouping them together provides a convenient way to quickly minimize the number of potential problems preventing your device from connecting properly.
Does Compatibility Mode affect network performance?
While Compatibility Mode does not affect network stability, network speed may be affected for certain devices. This is due to Compatibility Mode disabling advanced features which allow for higher client speeds on newer devices.
 If you are noticing reduced device performance with Compatibility Mode enabled, this may be the reason. Support will notify you of this potential issue when enabling Compatibility mode, and you can ask Support to disable the setting if the performance impact is too great.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Partner Account Linking
A:

[Assistant]
Partner Account Linking is a way to connect your eero network to other apps and services to share specific information about your account and network for each integration. Partner Account Linking uses OAuth 2.0 to create a single sign-on experience with partners.
  Who are the existing partners?
We have two partner integrations at this time, Amazon Alexa and Thread Networking. To learn more about Thread, see this article.
Thread partners at this time:
Nanoleaf (you can also review Nanoleaf’s privacy policy)
What information can Thread partners see about my account and network?
Thread device partners will detect a Thread-capable eero network over the local network. In their setup experience, they can prompt you to link your eero account using eero or Amazon login. Once linked, the partner is able to:
Determine whether Thread is on/off
Turn Thread on
Access Thread network information and credentials including the Thread network name, unique identifier, and network passkey
Thread partners cannot see any additional information such as connected non-Thread devices, wifi passwords, or other wifi network and user information.
  How can I unlink a partner?
Each partner will provide a simple means to unlink from eero.

You can unlink from Nanoleaf using the below process:
Open the Nanoleaf app
Tap “More” in the bottom right
Tap the cloud icon to go to the Nanoleaf cloud tab
Tab “Disconnect” on eero under the Connections section

Do I need to link Amazon Alexa if I use Amazon Login or have linked my Amazon account from the eero app?
No. Logging into eero using your Amazon account or linking to Amazon in the eero app replaces needing to link to eero from Alexa.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: About Ring Alarm Pro: Cellular internet
A:

[Assistant]
The Ring Alarm Pro has a cellular modem that supports internet via cellular data connections. When the Ring Alarm Pro is set up as the gateway to the network**, it provides backup WAN access and a direct cellular connection for the Ring Alarm system via the 24/7 Backup Internet feature (Ring Home Premium subscription required1 ).
**As of eeroOS v6.12.2 (released 10/25/2022), cellular backup internet is now available when using Ring Alarm Pros that are added to an existing eero network as an extender, instead of requiring the Ring Alarm Pro to be the gateway for the network.
  How does the Ring Alarm Pro work?
The Ring Alarm Pro can be set up either using a wired ISP WAN connection or a cellular backup WAN connection (Ring Home Premium subscription is required for 24/7 Backup Internet). If you have an ISP outage, devices on the network can still access the internet via cellular data.
  What happens when the internet goes out?
Your Ring Home Premium plan offers cellular backup via the 24/7 Backup internet feature when you need it. This means that if your primary wired internet connection goes out, or if you don’t have internet service, you can use cellular data to connect all devices on your wifi network to the internet.

The 24/7 Backup Internet feature included with the Ring Home Premium plan gives you 3GB of data every month. If you need more, you can opt into Extra Data, and you’ll only pay for data you use.

Note: If you don’t opt into Extra Data and use up your 3GB for the month, Alarm Pro will switch to Alarm Cellular Backup2, which provides access to only some Ring Alarm security features. When an internet connection is restored, Alarm Pro will automatically switch back to using it. Your 3GB will reset on the first day of the new billing cycle, and unused data does not rollover to the next month.

For additional information about Ring Home Premium, 24/7 Backup Internet, and Extra Data, visit ring.com/alarm-pro

What happens when the power goes out?
When the power goes out, you have two options to keep your Ring Alarm Pro on.

Alarm Pro has an internal backup battery inside the Base Station that can provide backup power. When using the internal battery, you may have limited access to Alarm features only.

Ring Power Packs (sold separately) can provide external battery backup for your Alarm Pro. Connect up to four fully-charged Power Packs to a single Alarm Pro to keep it working for hours and all Alarm Pro features will be available.

Ring Power Packs can also be used to provide backup power to your eero 6 Extenders (sold separately), which will keep your expanded wifi network up if you lose power.

Where can I see how much data my Ring Alarm Pro has used?
The Ring app lets you manage 24/7 Backup Internet data usage for your Ring devices (if you have a Ring Home Premium subscription).
  How do I manage which device has access to 24/7 Backup Internet?
After setup, you’ll use the two apps to manage your device:
The Ring app lets you manage 24/7 Backup Internet data usage for your Ring devices (if you have a Ring Home Premium subscription).
The eero app is used to manage which devices can use the internet, you can toggle on 24/7 Backup Internet access for each non-Ring device on the device detail screen.
  Will all eero features work when my network is using 24/7 Backup Internet?
Many features are supported when using 24/7 Backup Internet; however, the following features are not supported when your network is on 24/7 Backup Internet.
Port forwards
DDNS (eero Plus feature)
UPnP
IPv6
Automatic speed tests while on 24/7 Backup Internet; however, you can still run a user-initiated speed test in the eero app, but the data sent and received will count towards your Ring Home Premium data usage.
Optimize for Conferencing and Gaming
  1 Compatible Ring subscription required (sold separately). Extra data charges may apply. Cellular data provided by third party carrier. Backup power required during power outage. Visit
ring.com/alarm-pro for details.
2 A compatible Ring subscription required, (sold separately). Alarm Cellular Backup uses a third-party carrier.


[System] You are a Wi-Fi router support assistant. Use the following community forum threads as your only knowledge source. Internalize each question and answer pair. When asked a new question, respond based solely on these threads and justify your answer by referencing specific insights from the discussion. If the information isn’t covered, reply “Unknown.”

[User]
Q: Understanding Your Network Data Usage
A:

[Assistant]
Within the Activity Center, you can keep track of your network’s data usage to see how much data (or bandwidth) each device or profile consumes over time. The data is updated regularly, providing you the most accurate insights into the usage of your network.

  Data Usage Categories: Uploaded vs Downloaded
Your data usage graphs and reports will show you the total amount of data consumed on your network as the sum of uploaded and downloaded data over time. Uploaded and downloaded data used will differ between each device depending on what it’s used for. So, what’s the difference between Uploaded and Downloaded?
Upload is the amount of data used to do something like sending an email, posting photos or articles to your social media account or sharing music with friends. You can think about uploaded data as the amount of bandwidth used to share something from your device.
Download refers to the data used for something like receiving an email, streaming videos and music or opening a web page. Think of downloaded data as the bandwidth it takes to receive something to your device.
  Usage by Device
Devices on your network may be using more data (or bandwidth) than you think. With eero Secure, you can see how much data each connected device on your network uses over the course of a single day, week or month - current and previous. Visibility into your data usage over time makes it easy for you to identify trends and anomalies.
With live data usage, available to all eero customers, you can see exactly how much data each of your devices is currently using. This makes it easy for you to identify when a device might be using more bandwidth than you expect. Live data usage refreshes every 5 seconds to give you the most up-to-date view into what's happening.
  Usage by Profile
If you have created profiles on your network, grouping devices for each member of your family or household,  you can track data usage across all devices for each profile. This makes it easy to spot patterns and help form healthy digital habits - perhaps reducing screen time when appropriate to connect as a family.
When viewing data usage by profile, any device connected to your network during the select timeframe that has not been added to a profile will be listed under "Other Devices."
  Feature Availability

  All Users eero Secure and Secure + Users
Weekly Data Usage ✓ ✓
Live Data Usage ✓ ✓
Daily Data Usage   ✓
Monthly Data Usage   ✓