Unnamed: 0
int64
0
104k
id
int64
1
130k
Gender
stringclasses
2 values
Customer Type
stringclasses
2 values
Age
int64
7
85
Type of Travel
stringclasses
2 values
Class
stringclasses
3 values
Flight Distance
int64
31
4.98k
Inflight wifi service
int64
0
5
Departure/Arrival time convenient
int64
0
5
Ease of Online booking
int64
0
5
Gate location
int64
0
5
Food and drink
int64
0
5
Online boarding
int64
0
5
Seat comfort
int64
0
5
Inflight entertainment
int64
0
5
On-board service
int64
0
5
Leg room service
int64
0
5
Baggage handling
int64
1
5
Checkin service
int64
0
5
Inflight service
int64
0
5
Cleanliness
int64
0
5
Departure Delay in Minutes
int64
0
1.59k
Arrival Delay in Minutes
float64
0
1.58k
satisfaction
stringclasses
2 values
0
70,172
Male
Loyal Customer
13
Personal Travel
Eco Plus
460
3
4
3
1
5
3
5
5
4
3
4
4
5
5
25
18
neutral or dissatisfied
1
5,047
Male
disloyal Customer
25
Business travel
Business
235
3
2
3
3
1
3
1
1
1
5
3
1
4
1
1
6
neutral or dissatisfied
2
110,028
Female
Loyal Customer
26
Business travel
Business
1,142
2
2
2
2
5
5
5
5
4
3
4
4
4
5
0
0
satisfied
3
24,026
Female
Loyal Customer
25
Business travel
Business
562
2
5
5
5
2
2
2
2
2
5
3
1
4
2
11
9
neutral or dissatisfied
4
119,299
Male
Loyal Customer
61
Business travel
Business
214
3
3
3
3
4
5
5
3
3
4
4
3
3
3
0
0
satisfied
5
111,157
Female
Loyal Customer
26
Personal Travel
Eco
1,180
3
4
2
1
1
2
1
1
3
4
4
4
4
1
0
0
neutral or dissatisfied
6
82,113
Male
Loyal Customer
47
Personal Travel
Eco
1,276
2
4
2
3
2
2
2
2
3
3
4
3
5
2
9
23
neutral or dissatisfied
7
96,462
Female
Loyal Customer
52
Business travel
Business
2,035
4
3
4
4
5
5
5
5
5
5
5
4
5
4
4
0
satisfied
8
79,485
Female
Loyal Customer
41
Business travel
Business
853
1
2
2
2
4
3
3
1
1
2
1
4
1
2
0
0
neutral or dissatisfied
9
65,725
Male
disloyal Customer
20
Business travel
Eco
1,061
3
3
3
4
2
3
3
2
2
3
4
4
3
2
0
0
neutral or dissatisfied
10
34,991
Female
disloyal Customer
24
Business travel
Eco
1,182
4
5
5
4
2
5
2
2
3
3
5
3
5
2
0
0
neutral or dissatisfied
11
51,412
Female
Loyal Customer
12
Personal Travel
Eco Plus
308
2
4
2
2
1
2
1
1
1
2
5
5
5
1
0
0
neutral or dissatisfied
12
98,628
Male
Loyal Customer
53
Business travel
Eco
834
1
4
4
4
1
1
1
1
1
1
3
4
4
1
28
8
neutral or dissatisfied
13
83,502
Male
Loyal Customer
33
Personal Travel
Eco
946
4
2
4
3
4
4
4
4
4
5
2
2
2
4
0
0
satisfied
14
95,789
Female
Loyal Customer
26
Personal Travel
Eco
453
3
2
3
2
2
3
2
2
4
3
2
2
1
2
43
35
neutral or dissatisfied
15
100,580
Male
disloyal Customer
13
Business travel
Eco
486
2
1
2
3
4
2
1
4
2
1
4
1
3
4
1
0
neutral or dissatisfied
16
71,142
Female
Loyal Customer
26
Business travel
Business
2,123
3
3
3
3
4
4
4
4
5
3
4
5
4
4
49
51
satisfied
17
127,461
Male
Loyal Customer
41
Business travel
Business
2,075
4
4
2
4
4
4
4
5
5
5
5
3
5
5
0
10
satisfied
18
70,354
Female
Loyal Customer
45
Business travel
Business
2,486
4
4
4
4
3
4
5
5
5
5
5
3
5
4
7
5
satisfied
19
66,246
Male
Loyal Customer
38
Personal Travel
Eco
460
2
3
3
2
5
3
5
5
1
2
4
3
2
5
17
18
neutral or dissatisfied
20
39,076
Male
Loyal Customer
9
Business travel
Eco
1,174
2
4
2
4
2
2
1
2
1
5
3
4
3
2
0
4
neutral or dissatisfied
21
22,434
Female
Loyal Customer
17
Personal Travel
Eco
208
3
1
3
3
5
3
5
5
2
5
3
3
4
5
0
0
neutral or dissatisfied
22
43,510
Female
Loyal Customer
43
Personal Travel
Eco
752
3
5
3
5
5
4
5
3
3
3
5
3
3
4
52
29
neutral or dissatisfied
23
114,090
Female
Loyal Customer
58
Personal Travel
Eco
2,139
4
5
4
5
4
3
4
4
4
4
4
2
4
2
0
0
neutral or dissatisfied
24
105,420
Female
disloyal Customer
23
Business travel
Eco
452
5
0
5
1
1
5
1
1
4
5
5
3
5
1
54
44
satisfied
25
102,956
Male
Loyal Customer
57
Personal Travel
Eco
719
4
4
4
1
5
4
5
5
3
2
4
4
5
5
27
28
neutral or dissatisfied
26
18,510
Female
Loyal Customer
33
Business travel
Business
1,561
1
1
1
1
1
5
3
4
4
4
3
5
4
2
0
0
satisfied
27
14,925
Female
Loyal Customer
49
Business travel
Eco Plus
315
4
4
4
4
2
2
1
4
4
4
4
2
4
2
0
8
satisfied
28
118,319
Female
Loyal Customer
36
Business travel
Business
3,347
3
1
1
1
1
2
1
3
3
3
3
2
3
2
18
12
neutral or dissatisfied
29
75,460
Male
Loyal Customer
22
Personal Travel
Eco
2,342
3
2
3
3
3
3
1
3
2
4
3
4
2
3
19
0
neutral or dissatisfied
30
48,492
Female
Loyal Customer
31
Business travel
Business
819
4
4
4
4
5
5
5
5
5
4
3
1
5
5
0
0
satisfied
31
27,809
Female
disloyal Customer
15
Business travel
Eco
1,043
2
2
2
3
5
2
5
5
3
1
4
2
4
5
3
0
neutral or dissatisfied
32
70,594
Female
Loyal Customer
35
Business travel
Business
2,611
4
5
4
4
4
4
4
3
3
4
5
4
3
4
109
120
satisfied
33
30,089
Female
Loyal Customer
67
Personal Travel
Eco
1,192
4
5
4
1
2
4
5
5
5
4
3
5
5
5
18
24
neutral or dissatisfied
34
58,779
Male
disloyal Customer
37
Business travel
Business
1,182
3
3
3
4
1
3
1
1
4
1
3
1
4
1
9
0
neutral or dissatisfied
35
79,659
Female
Loyal Customer
40
Business travel
Eco
349
1
4
4
4
1
1
1
1
3
5
3
3
3
1
0
1
neutral or dissatisfied
36
110,293
Female
disloyal Customer
34
Business travel
Business
883
3
4
4
3
5
4
2
5
5
4
5
4
5
5
0
0
neutral or dissatisfied
37
48,014
Male
Loyal Customer
40
Personal Travel
Eco Plus
550
4
3
4
2
2
4
2
2
5
1
4
3
4
2
23
20
neutral or dissatisfied
38
96,517
Female
Loyal Customer
47
Personal Travel
Eco
302
4
4
4
3
2
4
5
4
4
4
4
4
4
4
23
31
satisfied
39
64,685
Male
disloyal Customer
41
Business travel
Business
354
1
1
1
2
1
1
1
1
3
3
4
4
4
1
0
0
neutral or dissatisfied
40
64,138
Male
Loyal Customer
39
Business travel
Business
1,734
4
4
4
4
3
5
5
4
4
4
4
4
4
3
0
0
satisfied
41
60,373
Female
disloyal Customer
25
Business travel
Business
1,452
3
5
3
4
3
3
3
3
4
4
5
5
5
3
9
23
neutral or dissatisfied
42
14,849
Male
Loyal Customer
41
Business travel
Business
296
0
0
0
3
2
5
3
4
4
4
4
4
4
3
0
0
satisfied
43
28,319
Female
Loyal Customer
38
Business travel
Business
2,882
3
3
3
3
2
1
4
5
5
5
5
2
5
4
0
0
satisfied
44
103,012
Female
Loyal Customer
50
Business travel
Business
460
1
1
1
1
3
5
5
3
3
3
3
4
3
5
1
15
satisfied
45
124,114
Male
Loyal Customer
29
Business travel
Business
529
1
1
1
1
5
5
5
5
4
2
5
5
4
5
4
0
satisfied
46
107,794
Female
Loyal Customer
22
Personal Travel
Business
349
2
4
2
1
4
2
4
4
4
5
4
4
5
4
0
0
neutral or dissatisfied
47
81,983
Female
Loyal Customer
13
Business travel
Business
1,522
1
1
1
1
1
1
1
1
3
5
3
1
4
1
0
0
neutral or dissatisfied
48
53,164
Male
Loyal Customer
54
Business travel
Business
612
3
3
3
3
5
2
3
5
5
5
5
4
5
3
8
0
satisfied
49
82,042
Male
Loyal Customer
21
Personal Travel
Eco
1,454
2
2
2
3
5
2
5
5
2
3
3
1
3
5
0
0
neutral or dissatisfied
50
72,127
Male
Loyal Customer
28
Business travel
Eco
731
2
1
1
1
2
2
2
2
3
3
2
3
3
2
14
8
neutral or dissatisfied
51
113,046
Male
Loyal Customer
27
Business travel
Business
2,076
3
3
3
3
4
4
4
4
3
4
4
4
5
4
0
1
satisfied
52
1,050
Female
Loyal Customer
69
Business travel
Eco
309
5
5
5
5
1
2
3
5
5
5
5
4
5
2
0
0
satisfied
53
54,886
Male
Loyal Customer
35
Personal Travel
Eco
775
2
3
2
4
4
2
4
4
4
4
3
4
1
4
1
0
neutral or dissatisfied
54
125,918
Female
Loyal Customer
60
Personal Travel
Eco
861
2
2
2
3
1
3
4
4
4
2
4
4
4
4
10
10
neutral or dissatisfied
55
7,467
Female
Loyal Customer
45
Business travel
Business
3,334
2
4
2
2
4
5
5
4
4
4
4
3
4
5
51
48
satisfied
56
78,972
Female
Loyal Customer
57
Business travel
Business
2,496
0
0
0
1
3
4
5
5
5
5
5
4
5
5
0
5
satisfied
57
126,625
Male
Loyal Customer
40
Business travel
Business
602
5
5
5
5
2
5
5
5
5
5
5
3
5
4
0
0
satisfied
58
114,501
Female
disloyal Customer
38
Business travel
Business
308
3
3
3
3
4
3
4
4
1
1
4
2
3
4
39
26
neutral or dissatisfied
59
114,813
Male
disloyal Customer
23
Business travel
Eco
446
2
4
2
1
4
2
4
4
4
2
4
5
5
4
4
0
neutral or dissatisfied
60
32,167
Male
disloyal Customer
39
Business travel
Business
216
2
2
2
3
3
2
3
3
2
1
4
2
4
3
0
0
neutral or dissatisfied
61
68,001
Female
Loyal Customer
52
Business travel
Business
3,475
2
2
2
2
4
4
4
4
4
4
4
4
4
3
0
0
satisfied
62
117,052
Male
disloyal Customer
25
Business travel
Eco
646
2
1
2
2
4
2
3
4
4
4
3
2
2
4
13
1
neutral or dissatisfied
63
8,661
Female
Loyal Customer
48
Business travel
Business
2,501
3
3
3
3
5
4
4
5
5
5
5
4
5
4
0
0
satisfied
64
57,165
Female
Loyal Customer
59
Business travel
Business
2,227
5
5
5
5
2
4
4
4
4
4
4
3
4
4
30
15
satisfied
65
78,610
Male
Loyal Customer
25
Business travel
Business
1,426
3
3
3
3
4
5
4
4
5
4
4
4
4
4
4
0
satisfied
66
51,058
Male
Loyal Customer
38
Personal Travel
Eco
190
2
4
2
3
4
2
4
4
3
2
4
4
5
4
0
0
neutral or dissatisfied
67
92,027
Male
Loyal Customer
46
Business travel
Business
1,532
2
2
2
2
2
4
5
5
5
5
5
5
5
4
0
0
satisfied
68
115,534
Male
Loyal Customer
50
Business travel
Eco
308
2
1
1
1
2
2
2
2
3
2
2
2
3
2
18
12
neutral or dissatisfied
69
9,261
Female
Loyal Customer
38
Business travel
Eco Plus
157
4
4
4
4
4
4
4
4
3
3
1
1
4
4
0
0
satisfied
70
61,033
Female
Loyal Customer
53
Business travel
Business
1,506
4
4
4
4
3
4
5
5
5
5
5
4
5
5
0
0
satisfied
71
75,930
Male
Loyal Customer
30
Business travel
Eco Plus
205
3
2
2
2
3
3
3
3
2
5
1
1
2
3
64
49
neutral or dissatisfied
72
112,142
Male
disloyal Customer
39
Business travel
Business
895
2
2
2
4
5
2
5
5
5
4
4
5
5
5
0
2
neutral or dissatisfied
73
24,518
Male
Loyal Customer
66
Personal Travel
Eco Plus
516
1
4
1
2
2
1
2
2
4
4
5
5
5
2
0
37
neutral or dissatisfied
74
112,524
Male
Loyal Customer
45
Personal Travel
Eco
909
3
5
3
2
1
3
1
1
4
4
5
3
4
1
0
0
neutral or dissatisfied
75
101,639
Female
disloyal Customer
25
Business travel
Business
1,435
5
1
5
4
1
5
1
1
4
2
5
4
5
1
1
1
satisfied
76
85,018
Male
Loyal Customer
52
Business travel
Business
1,190
2
4
4
4
1
4
3
2
2
2
2
1
2
4
0
6
neutral or dissatisfied
77
106,922
Male
Loyal Customer
64
Personal Travel
Eco
1,259
4
5
4
2
2
4
2
2
4
5
3
4
4
2
20
5
satisfied
78
32,564
Female
disloyal Customer
50
Business travel
Eco
216
4
0
4
4
4
4
4
4
5
2
1
4
4
4
0
0
neutral or dissatisfied
79
92,242
Female
disloyal Customer
41
Business travel
Business
1,670
2
1
1
2
3
2
4
3
3
5
3
4
5
3
0
0
neutral or dissatisfied
80
73,302
Male
Loyal Customer
26
Business travel
Business
3,960
1
1
1
1
4
4
4
4
4
2
5
4
4
4
45
48
satisfied
81
42,267
Female
disloyal Customer
25
Business travel
Eco
817
4
4
4
3
3
4
3
3
2
3
2
3
3
3
0
0
neutral or dissatisfied
82
121,358
Female
disloyal Customer
44
Business travel
Business
1,670
3
3
3
4
5
3
5
5
3
2
4
2
4
5
0
8
neutral or dissatisfied
83
65,655
Female
disloyal Customer
21
Business travel
Business
861
4
0
4
4
1
4
1
1
3
4
4
4
5
1
0
0
satisfied
84
88,062
Male
Loyal Customer
47
Business travel
Business
406
2
2
2
2
3
5
5
4
4
4
4
5
4
4
44
50
satisfied
85
91,330
Male
Loyal Customer
31
Business travel
Eco Plus
404
4
4
4
4
4
4
4
4
1
2
2
4
2
4
17
3
satisfied
86
22,031
Female
Loyal Customer
57
Personal Travel
Eco Plus
500
3
5
3
2
3
4
5
5
5
3
5
4
5
5
0
0
neutral or dissatisfied
87
27,921
Male
Loyal Customer
44
Personal Travel
Eco
689
3
5
3
4
5
3
2
5
4
4
5
3
5
5
0
0
neutral or dissatisfied
88
51,947
Male
Loyal Customer
45
Business travel
Business
3,100
3
3
3
3
1
1
3
4
4
4
4
3
4
1
0
0
satisfied
89
40,017
Male
disloyal Customer
13
Business travel
Eco
525
2
2
2
3
3
2
3
3
3
1
3
1
4
3
0
0
neutral or dissatisfied
90
76,392
Male
Loyal Customer
60
Personal Travel
Eco
931
0
5
0
3
4
0
3
4
4
5
5
4
5
4
0
0
satisfied
91
118,486
Female
disloyal Customer
41
Business travel
Business
304
5
5
5
3
2
5
2
2
3
4
4
4
4
2
31
19
satisfied
92
6,012
Male
Loyal Customer
30
Business travel
Business
1,896
4
1
1
1
4
4
4
4
2
2
3
4
2
4
81
72
neutral or dissatisfied
93
30,183
Female
Loyal Customer
51
Business travel
Eco Plus
261
5
4
4
4
4
3
1
5
5
5
5
1
5
1
0
0
satisfied
94
41,652
Female
Loyal Customer
61
Business travel
Eco
347
2
5
5
5
5
2
4
3
3
2
3
3
3
4
0
11
satisfied
95
15,138
Female
Loyal Customer
32
Business travel
Eco
1,042
4
1
1
1
4
4
4
4
4
3
1
5
2
4
35
34
satisfied
96
123,589
Female
Loyal Customer
39
Personal Travel
Eco
1,773
4
5
4
5
5
4
5
5
2
2
3
3
1
5
14
18
neutral or dissatisfied
97
114,534
Male
Loyal Customer
19
Personal Travel
Business
342
3
1
3
2
3
3
3
3
2
1
3
1
3
3
0
0
neutral or dissatisfied
98
93,076
Female
Loyal Customer
15
Personal Travel
Eco Plus
297
1
5
1
3
5
1
5
5
5
1
1
3
4
5
67
62
neutral or dissatisfied
99
96,963
Female
disloyal Customer
42
Business travel
Business
883
3
3
3
3
3
3
4
3
5
2
4
3
4
3
22
27
satisfied