id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
5,800 | I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me | 51 | trimmed_train |
8,381 | can i get a virtual card online | 7 | trimmed_train |
8,019 | Can I add to my account using a cheque? | 57 | trimmed_train |
3,936 | I'm having problems with ID verification | 27 | trimmed_train |
5,966 | My card payment has failed. | 19 | trimmed_train |
2,358 | I received less cash than the amount I specified in the ATM. | 0 | trimmed_train |
5,209 | I bought some things in the morning but the payment shows as pending | 20 | trimmed_train |
3,613 | I'm worried that my card has been compromised because I see a payment that I didn't make. | 34 | trimmed_train |
157 | lost card found, want to put it back in app | 37 | trimmed_train |
2,104 | Is it possible to cancel a transaction? | 44 | trimmed_train |
2,617 | Why was I charged extra when paying with card? | 40 | trimmed_train |
2,345 | I tried to withdraw $100 but only got $20. What happened? | 0 | trimmed_train |
5,622 | I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem? | 43 | trimmed_train |
5,321 | Yesterday I had my phone stolen. Please advise what I should do. | 38 | trimmed_train |
5,394 | I decided I no long want something that I ordered, and want a refund. How do I go about doing that? | 53 | trimmed_train |
736 | An extra fee of €1 was in my statement | 36 | trimmed_train |
7,314 | I usually don't get charged for transfers, why was I this month? | 30 | trimmed_train |
1,034 | Give me my card, I need it now! | 52 | trimmed_train |
1,710 |
I put the wrong pin too many times and now it is blocked. Can you help me unblock it? | 25 | trimmed_train |
6,275 | I was removing a dollar amount from my account and now don't have access to my card. | 45 | trimmed_train |
3,886 | Is verifying my identify important? | 29 | trimmed_train |
5,420 | I want to cancel my purchase | 53 | trimmed_train |
8,879 | I am using the app, and I see cash withdrawals that I did not authorize. | 49 | trimmed_train |
2,149 | I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow | 44 | trimmed_train |
4,367 | I need to make several disposable cards per day. | 50 | trimmed_train |
3,357 | Why is the cash not showing in my account for the check I deposited? | 12 | trimmed_train |
2,331 | Why did I only receive a partial amount of what I tried to withdraw? | 0 | trimmed_train |
4,164 | Are you Visa or Mastercard? | 64 | trimmed_train |
6,715 | Why hasn't my transfer from Europe gone through? | 69 | trimmed_train |
6,511 | I need to know where do my funds come from | 26 | trimmed_train |
9,343 | Why am I charged to get money from the ATM? | 39 | trimmed_train |
9,063 | Can you tell me what the exchange fee is? | 76 | trimmed_train |
1,537 | I cant find my card. | 65 | trimmed_train |
3,053 | Why have I not received a virtual card yet? | 28 | trimmed_train |
5,971 | Why would my card payment not work? | 19 | trimmed_train |
8,354 | The rate applied to my foreign currency at an ATM was incorrect. | 61 | trimmed_train |
8,104 | Can I get a new card? | 11 | trimmed_train |
1,826 | What is the charge for receiving a SEPA transfer? | 59 | trimmed_train |
1,121 | I can't find the auto-top up option. | 5 | trimmed_train |
7,309 | Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund. | 30 | trimmed_train |
7,168 | I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now. | 30 | trimmed_train |
5,570 | I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken? | 43 | trimmed_train |
3,268 | Do you support top ups? | 58 | trimmed_train |
4,538 | My wallet was stolen and all my credit cards were in there. HELP?!!? | 75 | trimmed_train |
5,380 | do you offer refunds? i would like to return purchase. | 53 | trimmed_train |
4,466 | I think someone else is using my card. | 75 | trimmed_train |
9,134 | how much for topping up by card? | 73 | trimmed_train |
7,012 | What is the reason for my beneficiary to be disallowed? | 48 | trimmed_train |
3,369 | Why isn't my balance updating after depositing cheques and cash. | 12 | trimmed_train |
9,744 | top up for my american express card is not working | 32 | trimmed_train |
407 | The exchange rate I was charged for a purchase was not right. | 18 | trimmed_train |
2,819 | I sent money to someone but they haven't gotten it yet | 16 | trimmed_train |
4,378 | I need a number of disposable cards everyday. | 50 | trimmed_train |
9,140 | Will you charge me more if I use a European bank card for a top up? | 73 | trimmed_train |
9,987 | Which countries do you currently support? | 68 | trimmed_train |
4,511 | I have transactions that I don't recognize - I think someone is using my card. | 75 | trimmed_train |
9,538 | How do I get a new card sent to China? | 24 | trimmed_train |
1,328 | When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this? | 74 | trimmed_train |
8,965 | Could you help my figure out the exchange fee? | 76 | trimmed_train |
6,461 | I was charged twice for a few things this week when I only bought one. What do I do? | 66 | trimmed_train |
675 | why does my statement contain an extra fee? | 36 | trimmed_train |
3,061 | Where can I order my virtual card? | 28 | trimmed_train |
6,334 | What happens with the duplicate charge in my account? | 66 | trimmed_train |
7,713 | I have a top up card. Where is the verification code? | 55 | trimmed_train |
4,777 | How do I get a refund for an unauthorized direct debit payment? | 17 | trimmed_train |
4,075 | I haven't been sent my new pin! | 33 | trimmed_train |
489 | What is your exchange rate between UK pounds and Russian rubles for my last transaction | 18 | trimmed_train |
3,738 | My address needs to be changed. | 31 | trimmed_train |
7,679 | where is the code for verifying the top up card? | 55 | trimmed_train |
8,043 | How long before a check I send clears? | 57 | trimmed_train |
3,225 | Why is my top-up showing as reverted? | 58 | trimmed_train |
8,436 | Can I use a disposable virtual card for any purchase? | 7 | trimmed_train |
4,636 | There is a direct debit payment that I did not make. | 17 | trimmed_train |
7,355 | What do I need to do to get my salary through this? | 47 | trimmed_train |
320 | Where are you getting your exchange rates from? | 4 | trimmed_train |
7,420 | Do I need to add my salary? | 47 | trimmed_train |
7,392 | What will I need to configure if my salary is in GBP? | 47 | trimmed_train |
9,100 | What are the top up charges for all US cards? | 73 | trimmed_train |
6,053 | Is my transfer pending? | 13 | trimmed_train |
9,877 | Please list the countries you support. | 68 | trimmed_train |
6,881 | Was my card payment reverted? | 21 | trimmed_train |
6,207 | I no longer want to keep this account. | 15 | trimmed_train |
3,517 | Payment I didn't do. | 34 | trimmed_train |
4,830 | Can you lookup my password? | 1 | trimmed_train |
3,172 | Seems like my top up has been cancelled | 58 | trimmed_train |
9,097 | Will I see fees from adding money with an international card? | 73 | trimmed_train |
2,693 | Why am I charged a fee for using my card on some purchases? | 40 | trimmed_train |
9,187 | I was unable to activate my card. | 56 | trimmed_train |
7,628 | How do I go about transferring money into my bank account? | 70 | trimmed_train |
8,428 | Where do I order a disposable virtual card? | 7 | trimmed_train |
1,205 | I want to use auto top-up. Is there a limit? | 5 | trimmed_train |
1,122 | Does the auto top-up have any limits? | 5 | trimmed_train |
5,315 | Everything I have was stolen yesterday making it so I don't have access to the app, what should I do? | 38 | trimmed_train |
3,824 | Is my account accessible even though my verification of my identity has not passed yet? | 29 | trimmed_train |
4,993 | Is there something wrong with my ATM Card? Tried using it earlier and it did not work. | 2 | trimmed_train |
4,034 | I am yet to receive my pin. | 33 | trimmed_train |
1,102 | Please send my card as quickly as possible. | 52 | trimmed_train |
4,894 | I can't get into the app with the passcode. | 1 | trimmed_train |
3,321 | I can't see my cash deposit in my account. | 12 | trimmed_train |
6,947 | Are there cash machines where I can change my PIN? | 22 | trimmed_train |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.