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<!DOCTYPE html> <html class=" ltr" dir="ltr" lang="en-GB"> <head> <title>Support</title> <!--[if IE]> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <![endif]--> <meta name="RIGHTS" content="http://www.telstra.com.au/copyright-trademarks/" /> <meta name="Language" content="english" /> <link rel="canonical" href="" /> <meta name="pagename" value="" /> <meta content="text/html; charset=UTF-8" http-equiv="content-type" /> <!--[if IE]> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <![endif]--> <link href="http://go.telstra.com.au/theme-ocm-prince-theme/images/favicon.ico" rel="Shortcut Icon" /> <link href="http://go.telstra.com.au/helpandsupport?ref=Net-Header2-Corp-contactus" rel="canonical" /> <link href="http://go.telstra.com.au/helpandsupport?ref=Net-Header2-Corp-contactus/en_US" hreflang="en-US" rel="alternate" /> <link 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id="theme_stylesheet" type="text/css" href="/res/global/prince/css/color_schemes/blue.min.css" /> <link rel="stylesheet" type="text/css" href="/res/global/prince/css/lib/jquery-1.9.2-ui.css" /> <script type='text/javascript' src='/res/global/prince/js/legacy/library.js'></script> <script type='text/javascript' src='/res/global/prince/js/legacy/prince.js'></script> <script type='text/javascript' src='/res/global/prince/js/analytics.js'></script> </head> <body class="blue yui3-skin-sam controls-visible signed-out public-page site page-standard" data-resource_css="/res/global/prince/css" data-resource_js="/res/global/prince/js"> <script type="text/javascript">/*<![CDATA[*/var omnitureData=omnitureData||{};omnitureData.appenv="PROD";omnitureData.appname="helpandsupport";omnitureData.libloc="//www.telstra.com.au/global/javascript";var cbd=new Date();cbd=cbd.getUTCDate().toString()+cbd.getUTCHours().toString();document.write('\x3Cscript type="text/javascript" src="//www.telstra.com.au/global/javascript/datalicious.js?cb='+cbd+'"\x3E\x3C/script\x3E');/*]]>*/</script> <script type="text/javascript"></script> <div id="wrapper"> <div id="content"> <div id="p_p_id_103_" class="portlet-boundary portlet-boundary_103_ portlet-static portlet-static-end " > <span id="p_103"></span> <div class="portlet-body"> </div> </div> <div id="lightbox"> <div class="lightbox-gauze"></div> <div class="lightbox-content"> <div class="lightbox-dismiss"></div> <div class="lightbox-inner-content"></div> </div> </div> <!--googleon: all--> <div id="main-content" role="main"> <div class="portlet-layout"> <div class="prince-row rows-1"> <div data-uiIndex="0.0" id="primary-nav" class="column-display-always prince-panel column-first column-last pct-100 no-padding style-b column-first column-last"> <div class="portlet-column" id="column-1"> <div class="portlet-dropzone portlet-column-content" id="layout-column_column-1"> <div id="p_p_id_56_INSTANCE_XXJd2k92RSyT_" class="portlet-boundary portlet-boundary_56_ portlet-static portlet-static-end portlet-journal-content " > <span id="p_56_INSTANCE_XXJd2k92RSyT"></span> <div class="portlet-body"> <section class="portlet" id="portlet_56_INSTANCE_XXJd2k92RSyT"> <div class="portlet-content"> <div class=" portlet-content-container" style=""> <div class="portlet-body"> <div class="journal-content-article"> <!--googleoff: all--> <style scoped type="text/css"> #primary-nav { box-shadow: none; } .nav-icon-1504374 { background-image: url('//go.telstra.com.au/res/global/prince/images/theme/v11/global-header-flyout-sprite-60px.png'); background-repeat: no-repeat; display: block; height: 70px; margin-left: auto; margin-right: auto; width: 70px; } #primary-nav-menu .nav-icon-1504374.icon-mobile-prepaid { background-position: 0 0; } #primary-nav-menu .nav-icon-1504374.icon-mobile-on-plan { background-position: -65px 0; } #primary-nav-menu .nav-icon-1504374.icon-mobile-broadband { background-position: -130px 0; } 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transform: translate3d(0px, 0px, 0px); transition: max-height, opacity 0.5s; } /* Remediate into stylesheet */ .primary-nav-promo-title { font-weight: bold; text-decoration: none; color: #ffffff; margin-bottom: 10px;} .primary-nav-list a:hover, .primary-nav-promo-title:hover { color: #ffffff !important; } div.nav-promo { background-repeat: no-repeat; display: block; height: 30px; margin-left: auto; margin-right: auto; width: 30px; float: left; margin: 0 20px 40px 0px; } div.nav-promo.icon-bundle { } .vertical.left.wide { width: 245px; } #primary-nav-menu .prince-flyout a { margin: 7px 0 !important;} #primary-nav-menu .nav-mask { display: none; background: url(/res/global/prince/images/theme/layout/bg33g.png) repeat; position: fixed; top: 81px; left: 0px; min-height: 100%; z-index: 1; width: 100%; opacity: 0; transition: opacity 0.6s ease-in-out } #primary-nav-menu:hover .nav-mask { opacity: 1; display: block; } #primary-nav-menu .nav-mask:hover { opacity: 0 !important; display: none !important; } </style> <style> .desktop-only { display: block; } .mobile-only { display: none; } </style> <script></script> <script type='text/javascript' src='/res/helpandsupport/js/gsasearch.js'></script> <link rel="stylesheet" type="text/css" href="/res/helpandsupport/css/searchresults.css"/> <!--[if IE 8]> <style> #primary-nav-search .gsa-autocomplete { right:102px; } </style> <![endif]--> <div class="mobile-only"> <style> #mobile-global-header { height: 40px; line-height: 40px; overflow: hidden; } #mobile-global-header li, #mobile-global-header .menu-more .flyout-item { border-left: 1px solid #DADADA; padding: 7px 10px; cursor: pointer; } #mobile-global-header .channel-logo { border: none; padding: 0; } #mobile-global-header .channel-logo a{ display: block; padding: 7px 0; } #mobile-global-header .channel-name { margin: 0 10px; } #mobile-global-header .channel-brand { position: relative; margin: 0; padding: 0 10px; height: 40px; display: block; overflow: hidden; } #mobile-global-header #primary-nav-search { margin: 0; width: 100%; } #mobile-global-header #primary-nav-search .data-prompt { line-height: 40px; display: block; top: 0; font-size: 17px; text-indent: 0; } #mobile-global-header #primary-nav-search-input { background: none; border: none; text-indent: 0; height: 40px; padding: 0; width: 100%; } #mobile-global-header #sub-navigation { position: absolute; left: 50%; background: #FFF; text-transform: uppercase; text-align: center; box-shadow: 0 2px 5px rgba(0, 0, 0, 0.25); margin-top: 33px; /* border-radius: 0 0 10px 10px;*/ } #mobile-global-header #sub-navigation li { padding: 0; margin: 0; height: auto; } #mobile-global-header .icon-menu li, #mobile-global-header .menu-more .flyout-item { display: block; border: none; border-top: 1px solid rgba(0,0,0,.25); } #mobile-global-header .content-padding { padding: 0; } #mobile-menu-flyout { position: absolute; left: 0; margin-top: 7px; display: none; /* border-radius: 0 0 15px 15px;*/ z-index: 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none !important; } #mobile-global-header .icon-menu.icon72x72 a.icon { background-size: cover !important; height: 72px !important; width: 36px !important; text-align: left; margin-top: -36px; } #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-1, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-2, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-3, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-4, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-5, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-6, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-7, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-8, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-9, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-10, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-11, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-12, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-13, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-14, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-15, #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-16 { background: url('/res/global/theme/main-icons-72x72.png') no-repeat; height: 72px; width: 36px; } #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-1 { background-position: 0 0; } #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-2 { background-position: -36px 0; } #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-3 { background-position: -72px 0; } #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-4 { background-position: -108px 0; } #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-5 { background-position: -144px 0; } #mobile-global-header .icon-menu.icon72x72 .icon.icon-position-6 { background-position: -180px 0; } #mobile-global-header 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#mobile-global-header .icon-menu li.selected { background: rgba(0,0,0,.3); } /** LSP results */ .lsp-filters { width: 100%; } .lsp-summary, #portlet_lspsearchresultsportlet_WAR_gsasearchportlet .link-arrow, #portlet_lspsearchresultsportlet_WAR_gsasearchportlet .text-7, #portlet_lspsearchresultsportlet_WAR_gsasearchportlet form, .lsp-links { display: none; } .lsp-title { padding-right: 20px; background: url("/res/global/prince/images/theme/arrow_right.png") no-repeat scroll right 13px transparent; } .lsp-legend, #portlet_lspsearchresultsportlet_WAR_gsasearchportlet h3 { display: block; font-size: 16px; font-weight: bold; text-transform: uppercase; margin: 20px 10px; color: #4D4D4D; } #portlet_lspsearchresultsportlet_WAR_gsasearchportlet h3 { margin: 20px 0; } </style> <script type="text/javascript">/*<![CDATA[*/$(document).ready(function(){var g=document.getElementById("wrapper");var b=navigator.userAgent,h=~b.indexOf("iPhone")||~b.indexOf("iPod"),j=~b.indexOf("iPad"),e=h||j,i=window.navigator.standalone,d=~b.indexOf("Android"),c=0;if(d){window.onscroll=function(){g.style.height=window.innerHeight+"px"}}var f=window.onload=function(){if(e){var k=document.documentElement.clientHeight;if(h&&!i){k+=60}g.style.height=k+"px"}else{if(d){g.style.height=(window.innerHeight+56)+"px"}}setTimeout(scrollTo,0,0,1)};(window.onresize=function(){var k=g.offsetWidth;if(c==k){return}c=k;f()})();var a=$("#mobile-menu-flyout");$("#mobile-global-header .menu-more").on("click",function(k){k.preventDefault();a.toggleClass("visible");return false});$("#mobile-global-header .menu-search").click(function(){$("#primary-nav-search form").submit()})});/*]]>*/</script> <div> </div> <ul id="mobile-global-header"> <li class="menu-more right"> <div class="menu-more-icon"></div> <div id="mobile-menu-flyout"> <div class="background-1"> <div class="icon-menu icon72x72 heading-links"> <div class="flyout-item"> <div class="link-icon-parent rounded-corners"> <a title="Back to Homepage" class="icon icon-position-16" href="http://www.telstra.com.au/personal/">Back to Homepage</a> </div> <div class="link-text-parent" > <a class="link-text" href="http://www.telstra.com.au/personal/">Back to Telstra.com</a> </div> </div> </div> </div> <div class="background-2"> <!--googleoff: all--> <style scoped> ul.icon-menu.icons-1504374:hover a, ul.icon-menu.icons-1504374 a:hover { text-decoration: none; } .nav-summary-text { background: none repeat scroll 0 0 #E8E8E8; display: none; font-size: 12px; line-height: normal; color: #000; margin-left: 100px; padding: 4px 8px; position: absolute; border: 1px solid #888; box-shadow: 0 2px 5px rgba(0, 0, 0, 0.25); } ul.icon-menu.icons-1504374 li:hover .nav-summary-text { display: block; } .nav-summary-text span { display: block; } ul.icon-menu.icons-1504374 li a.icon { background-image: url('/res/global/theme/main-icons-72x72.png') } ul.icon-menu.icons-1504374 li { width: 16.666666666666668%; } </style> <div class="content-padding"> <ul class="icon-menu icon72x72 icons-1504374 heading-links"> <li style="" class="hover-ancestor background-4-hover-ancestor" data-page="Mobiles & Tablets"> <div style="margin: 0 auto; width: 72px;" class="hover-child rounded-corners"> <a class="icon icon-position-1" href="http://go.telstra.com.au/helpandsupport/mobiles-tablets">Mobiles & Tablets</a> </div> <a href="http://go.telstra.com.au/helpandsupport/mobiles-tablets" class="nav-summary-text"> <span>Support for devices. Covers activation,</span><span> internet & email access, coverage,</span><span> unlocking, roaming, data usage etc.</span> </a> <div style="text-align: center;"> <a style="padding: 5px 20px; display: block;" href="http://go.telstra.com.au/helpandsupport/mobiles-tablets">Mobiles & Tablets</a> </div> </li> <li style="" class="hover-ancestor background-4-hover-ancestor" data-page="Accounts & Billing"> <div style="margin: 0 auto; width: 72px;" class="hover-child rounded-corners"> <a class="icon icon-position-2" href="http://go.telstra.com.au/helpandsupport/accounts-billing">Accounts & Billing</a> </div> <a href="http://go.telstra.com.au/helpandsupport/accounts-billing" class="nav-summary-text"> <span>Online tools and support for</span><span> account access, recharging,</span><span> bill payments and delivery etc.</span> </a> <div style="text-align: center;"> <a style="padding: 5px 20px; display: block;" href="http://go.telstra.com.au/helpandsupport/accounts-billing">Accounts & Billing</a> </div> </li> <li style="" class="hover-ancestor background-4-hover-ancestor" data-page="Broadband & Email"> <div style="margin: 0 auto; width: 72px;" class="hover-child rounded-corners"> <a class="icon icon-position-3" href="http://go.telstra.com.au/helpandsupport/broadband-email">Broadband & Email</a> </div> <a href="http://go.telstra.com.au/helpandsupport/broadband-email" class="nav-summary-text"> <span>Support for mobile broadband,</span><span> broadband, dial-up and NBN.</span><span> Covers connection, access, security etc.</span> </a> <div style="text-align: center;"> <a style="padding: 5px 20px; display: block;" href="http://go.telstra.com.au/helpandsupport/broadband-email">Broadband & Email</a> </div> </li> <li style="" class="hover-ancestor background-4-hover-ancestor" data-page="Home Phone"> <div style="margin: 0 auto; width: 72px;" class="hover-child rounded-corners"> <a class="icon icon-position-4" href="http://go.telstra.com.au/helpandsupport/home-phone">Home Phone</a> </div> <a href="http://go.telstra.com.au/helpandsupport/home-phone" class="nav-summary-text"> <span>Support for home phones and T-Hubs.</span><span> Covers features, reconnection,</span><span> replacements, diversions and moving etc.</span><span></span> </a> <div style="text-align: center;"> <a style="padding: 5px 20px; display: block;" href="http://go.telstra.com.au/helpandsupport/home-phone">Home Phone</a> </div> </li> <li style="" class="hover-ancestor background-4-hover-ancestor" data-page="Bundles"> <div style="margin: 0 auto; width: 72px;" class="hover-child rounded-corners"> <a class="icon icon-position-5" href="http://go.telstra.com.au/helpandsupport/bundles">Bundles</a> </div> <a href="http://go.telstra.com.au/helpandsupport/bundles" class="nav-summary-text"> <span>Support for bundle options.</span><span> Covers bills, setup, inclusions,</span><span> availability, account changes etc.</span> </a> <div style="text-align: center;"> <a style="padding: 5px 20px; display: block;" href="http://go.telstra.com.au/helpandsupport/bundles">Bundles</a> </div> </li> <li style="" class="hover-ancestor background-4-hover-ancestor" data-page="TV & Entertainment"> <div style="margin: 0 auto; width: 72px;" class="hover-child rounded-corners"> <a class="icon icon-position-6" href="http://go.telstra.com.au/helpandsupport/tv-entertainment">TV & Entertainment</a> </div> <a href="http://go.telstra.com.au/helpandsupport/tv-entertainment" class="nav-summary-text"> <span>Support for Foxtel from Telstra,</span><span> T-Box, IPTV plus SportsFan,</span><span> BigPond Music/Movies/Games etc.</span> </a> <div style="text-align: center;"> <a style="padding: 5px 20px; display: block;" href="http://go.telstra.com.au/helpandsupport/tv-entertainment">TV & Entertainment</a> </div> </li> </ul> <div class="clear"></div> </div> <script type="text/javascript">/*<![CDATA[*/$(document).ready(function(){function b(c){return decodeURIComponent((new 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href="http://www.telstra.com.au/small-business/" class="">Small Business</a></li> <li><a href="http://www.telstra.com.au/business-enterprise/" class="">Business & Enterprise</a></li> <li><a href="http://media.telstra.com.au/home.html?ref=from_telstra_header" class="last">News, Sport & Lifestyle</a></li> </ul> </div> </div> <!-- gauze --> <style> #nav-mask { background-color: #000; opacity: 0; position: fixed; top: 79px; left: 0px; min-height: 400px; width: 100%; z-index: -1; filter: progid:DXImageTransform.Microsoft.Alpha(Opacity=0); -webkit-transition: all 0.4s ease-in-out; -moz-transition: all 0.4s ease-in-out; -o-transition: all 0.4s ease-in-out; transition: all 0.4s ease-in-out } #nav-mask.is-enabled { filter: progid:DXImageTransform.Microsoft.Alpha(Opacity=80); z-index:5; display:block; opacity:0.8 } </style> <script type="text/javascript">/*<![CDATA[*/$("#global-nav-container").insertBefore("#content");$("#primary-nav").parent().addClass("headerShim");$(document).ready(function(){$("#primary-nav-search .search-icon").click(function(){$("#primary-nav-search form").submit()})});$(document).ready(function(){$("#mobile-menu-flyout a").on("click",function(c){window.location=$(this).attr("href")});$("#mobile-global-header .menu-search").click(function(){$("#primary-nav-search form").submit()});var a=$(document.createElement("div")).attr("id","nav-mask").appendTo($("body")),b=parseInt(a.css("top"),10);a.css("height",(parseInt($(document).height(),10)-b)+"px");$(".prince-flyout-parent").bind({mouseenter:function(c){a.addClass("is-enabled")},mouseleave:function(c){a.removeClass("is-enabled")}});a.on("click",function(c){c.preventDefault();$(this).removeClass("is-enabled")})});/*]]>*/</script> <style> #primary-nav .portlet-column { width: 982px; margin:0 auto; } #primary-nav { width: 100%; margin: 0; left: 0; position: absolute; } .headerShim { min-height: 40px; margin-bottom: 10px; } </style> <div class="channel-brand heading-links gravur"> <a href="http://telstra.com.au" title="Telstra.com"><span class="channel-name left"></span></a> <a href="http://telstra.com.au/personal">PERSONAL</a> </div> <div id="primary-nav-search"> <form class="" action="http://www.telstra.com.au/search/simple-search/index.htm" data-validation="alert" method="POST"> <span class="search-icon"></span> <input autocomplete="off" data-prompt="Search Telstra.com" data-validation="not-empty" data-searchquery="autocomplete" query id="primary-nav-search-input" name="inpSearch" title="Google search" type="text" value="" data-site="TDigital_Consumer" data-client="TDigital_FE_Personal_Main" /> <div class="gsa-autocomplete" style="display:none"></div> <input id="requestSiteId" name="requestSiteId" type="hidden" value="corporate-homepage" /> <input id="searchFormSubmited" name="searchFormSubmited" type="hidden" value="Yes" /> <input type="hidden" value="Go" /></form> </div> <nav id="primary-nav-menu"> <ul class="horizontal"> <li class="prince-flyout-parent"> <a href="http://www.telstra.com.au/personal" class="primary-nav-item"> Explore <span class="primary-nav-item-arrow"></span> </a> <div class="flyout-container"> <div class="prince-flyout"> <div class="primary-nav-content"> <ul class="horizontal left"> <li class="primary-nav-list " style=""> <img src="//www.telstra.com.au/global/icons/medium/mobile-on-plan-white.png" width='30' height='30' /> <a class="prince-flyout-header" href="http://www.telstra.com.au/mobile-phones/mobiles-on-a-plan/index.htm">Mobile </a> <ul class="vertical left"> <li> <a href="http://www.telstra.com.au/mobile-phones/mobile-phones">Mobile phones </a> </li> <li> <a href="http://www.telstra.com.au/mobile-phones/plans-rates">Plans & rates </a> </li> <li> <a href="http://www.telstra.com.au/mobile-phones/prepaid-mobiles/index.htm">Telstra Pre-paid </a> </li> <li> <a href="http://www.telstra.com.au/mobile-phones/international-roaming">International roaming </a> </li> </ul> </li> <li class="primary-nav-list " style=""> <img src="https://www.telstra.com.au/global/icons/small/tablet-white.png" width='30' height='30' /> <a class="prince-flyout-header" href="http://www.telstra.com.au/tablets">Tablets </a> <ul class="vertical left"> <li> <a href="http://www.telstra.com.au/tablets/tablet-devices">Tablet devices </a> </li> <li> <a href="http://www.telstra.com.au/tablets/tablet-plans">Tablet plans & BYO </a> </li> <li> <a href="http://www.telstra.com.au/tablets/prepaid-for-tablets/">Pre-Paid for tablets </a> </li> <li> <a href="http://www.telstra.com.au/tablets/apps">Apps for tablets </a> </li> </ul> </li> <li class="primary-nav-list " style=""> <img src="https://www.telstra.com.au/global/icons/small/internet-white.png" width='30' height='30' /> <a class="prince-flyout-header" href="http://www.telstra.com.au/broadband">Broadband </a> <ul class="vertical left"> <li> <a href="http://www.telstra.com.au/broadband/home-broadband">Home broadband </a> </li> <li> <a href="http://www.telstra.com.au/broadband/mobile-broadband/plans">Mobile broadband </a> </li> <li> <a href="http://www.telstra.com.au/broadband/mobile-broadband/coverage-networks/">Coverage & networks </a> </li> <li> <a href="https://www.telstra.com.au/broadband/home-broadband/nbn/">NBN </a> </li> </ul> </li> <li class="primary-nav-list " style=""> <img src="https://www.telstra.com.au/global/icons/small/phone-white.png" width='30' height='30' /> <a class="prince-flyout-header" href="http://www.telstra.com.au/home-phone">Home phone </a> <ul class="vertical left"> <li> <a href="http://www.telstra.com.au/home-phone/plans-rates">Home phone plans </a> </li> <li> <a href="http://www.telstra.com.au/home-phone/thub/">T-Hub </a> </li> <li> <a href="http://www.telstra.com.au/home-phone/international-calling/">International calling </a> </li> <li> <a href="http://www.telstra.com.au/home-phone/features-services">Features & services </a> </li> </ul> </li> <li class="primary-nav-list last-nav-item " style=""> <img src="https://www.telstra.com.au/global/icons/small/tv-white.png" width='30' height='30' /> <a class="prince-flyout-header" href="http://www.telstra.com.au/entertainment">Entertainment </a> <ul class="vertical left"> <li> <a href="http://www.telstra.com.au/entertainment/foxtel-from-telstra">Foxtel from Telstra </a> </li> <li> <a href="http://www.telstra.com.au/entertainment/foxtel-on-tbox">Foxtel on T-Box </a> </li> <li> <a href="http://www.telstra.com.au/entertainment/bigpond-movies">BigPond Movies </a> </li> <li> <a href="http://www.telstra.com.au/entertainment/tbox">T-Box </a> </li> </ul> </li> </ul> </div> </div> <div class='prince-flyout flyout-ext'><div class='primary-nav-content'><ul class='horizontal left'><li class='primary-nav-list '><ul class='vertical left'><li class='primary-nav-promo-title'>Top devices</li><li><a href='http://www.telstra.com.au/mobile-phones/mobile-phones/iphone/iphone5/'>iPhone 5</a></li><li><a href='http://www.telstra.com.au/mobile-phones/mobiles-on-a-plan/nexus-5/index.htm'>Nexus 5</a></li></ul></li><li class='primary-nav-list linesep'><ul class='vertical left'><li class='primary-nav-promo-title'> </li><li><a href='http://www.telstra.com.au/tablets/tablet-devices/ipad/'>iPad Air & iPad mini</a></li><li><a href='http://www.telstra.com.au/mobile-phones/coverage-networks/'>Mobile coverage</a></li></ul></li><li class='primary-nav-list linesep'><ul class='vertical left wide'><li><div class='nav-promo'><img src='//www.telstra.com.au/global/icons/medium/tv-white.png' width='30' height='30' /></div><a href='http://www.telstra.com.au/connectedhome/' class='primary-nav-promo-title'>Connected Home</a></li><li><a href='http://www.telstra.com.au/connectedhome/' class='primary-nav-promo-desc'>Imagine a home where technology just works. It’s your home, your way...</a></li></ul></li><li class='primary-nav-list linesep'><ul class='vertical left wide'><li><div class='nav-promo'><img src='https://www.telstra.com.au/global/icons/small/bundle-white.png' width='30' height='30' /></div><a href='https://www.telstra.com.au/bundles' class='primary-nav-promo-title'>Telstra Bundles</a></li><li><a href='https://www.telstra.com.au/bundles' class='primary-nav-promo-desc'>Great value Bundles for your home entertainment</a></li></ul></li> </div> </li> <li class="prince-flyout-parent"> <a href="https://www.telstra.com.au/online-shop" class="primary-nav-item"> Shop <span class="primary-nav-item-arrow"></span> </a> <div class="flyout-container"> <div class="prince-flyout"> <div class="primary-nav-content"> <ul class="horizontal left"> <li class="primary-nav-icon " style="width:13%!important;"> <a href="https://www.telstra.com.au/online-shop/tablets.cfm"> <span class="nav-icon-1504374 icon-tablet"></span> Tablets </a> </li> <li class="primary-nav-icon " style="width:13%!important;"> <a href="https://www.telstra.com.au/online-shop/mobile-broadband.cfm"> <span class="nav-icon-1504374 icon-mobile-broadband"></span> Mobile Broadband </a> </li> <li class="primary-nav-icon " style="width:13%!important;"> <a href="https://onlineshop.telstra.com.au/prepaid-mobile"> <span class="nav-icon-1504374 icon-mobile-prepaid"></span> Pre-Paid Mobiles </a> </li> <li class="primary-nav-icon " style="width:13%!important;"> <a href="http://www.telstra.com.au/mobile-phones/mobiles-on-a-plan/index.htm"> <span class="nav-icon-1504374 icon-mobile-on-plan"></span> Mobiles on a plan </a> </li> <li class="primary-nav-icon " style="width:13%!important;"> <a href="https://onlineshop.telstra.com.au/bundles/"> <span class="nav-icon-1504374 icon-bundle"></span> Bundles </a> </li> <li class="primary-nav-icon " style="width:13%!important;"> <a href="https://www.telstra.com.au/online-shop/home-broadband.cfm"> <span class="nav-icon-1504374 icon-internet"></span> Home Broadband </a> </li> <li class="primary-nav-icon " style="width:13%!important;"> <a href="https://www.telstra.com.au/online-shop/home-phones.cfm"> <span class="nav-icon-1504374 icon-phone"></span> Home Phone </a> </li> </ul> </div> </div> </div> </li> <li class="prince-flyout-parent current"> <a href="https://go.telstra.com.au/helpandsupport/" class="primary-nav-item"> Support <span class="primary-nav-item-arrow"></span> </a> <div class="flyout-container"> <div class="prince-flyout"> <div class="primary-nav-content"> <ul class="horizontal left"> <li class="primary-nav-icon " style="width:15%!important;"> <a href="https://go.telstra.com.au/helpandsupport/mobiles-tablets"> <span class="nav-icon-1504374 icon-mobile-on-plan"></span> Mobiles & tablet </a> <ul class="vertical left"> </ul> </li> <li class="primary-nav-icon " style="width:15%!important;"> <a href="https://go.telstra.com.au/helpandsupport/accounts-billing"> <span class="nav-icon-1504374 icon-billing"></span> Accounts & billing </a> <ul class="vertical left"> </ul> </li> <li class="primary-nav-icon " style="width:15%!important;"> <a href="https://go.telstra.com.au/helpandsupport/broadband-email"> <span class="nav-icon-1504374 icon-internet"></span> Broadband & email </a> <ul class="vertical left"> </ul> </li> <li class="primary-nav-icon " style="width:15%!important;"> <a href="https://go.telstra.com.au/helpandsupport/home-phone"> <span class="nav-icon-1504374 icon-phone"></span> Home phone </a> </li> <li class="primary-nav-icon " style="width:15%!important;"> <a href="http://go.telstra.com.au/helpandsupport/bundles"> <span class="nav-icon-1504374 icon-bundle"></span> Bundles </a> </li> <li class="primary-nav-icon last-nav-item " style="width:15%!important;"> <a href="http://go.telstra.com.au/helpandsupport/tv-entertainment"> <span class="nav-icon-1504374 icon-tv"></span> TV & entertainment </a> </li> </ul> </div> </div> <div class='prince-flyout flyout-ext'><div class='primary-nav-content'><ul class='horizontal left'><li class='primary-nav-list linesep'><ul class='vertical left wide'><li><div class='nav-promo'><img src='//www.telstra.com.au/global/icons/medium/crowd-support-white.png' width='30' height='30' /></div><a href='http://crowdsupport.telstra.com.au' class='primary-nav-promo-title'>CrowdSupport®</a></li><li><a href='http://crowdsupport.telstra.com.au' class='primary-nav-promo-desc'>Helps you find the answer fast</a></li></ul></li></ul><ul class='horizontal left'><li class='primary-nav-list '><ul class='vertical left'><li><div class='nav-promo'><img src='//www.telstra.com.au/global/icons/medium/telstra-plus-home-support-white.png' width='30' height='30' /></div><a href='http://www.telstra.com.au/connectedhome/enhancements/' class='primary-nav-promo-title'>Telstra Enhancements</a></li><li><a href='http://www.telstra.com.au/connectedhome/enhancements/' class='primary-nav-promo-desc'>Explore the ways we can help you build a better connected home</a></li></ul></li><li class='primary-nav-list'><ul class='vertical left'><li><pre> </pre></li></ul></li><li class='primary-nav-list linesep'><ul class='vertical left wide'><li><div class='nav-promo'><img src='//www.telstra.com.au/global/icons/medium/support-white.png' width='30' height='30' /></div><a href='http://www.telstra.com.au/help/contact-us/' class='primary-nav-promo-title'>Contact Us</a></li><li><a href='http://www.telstra.com.au/help/contact-us/' class='primary-nav-promo-desc'>We're here to help. Get in touch with us, 24x7</a></li></ul></li> </div> </li> <li class="prince-flyout-parent"> <a href="https://www.my.telstra.com.au/myaccount" class="primary-nav-item"> My Account <span class="primary-nav-item-arrow"></span> </a> <div class="flyout-container"> <div class="prince-flyout"> <div class="primary-nav-content"> <ul class="horizontal left"> <li class="primary-nav-icon " style="width:13%!important;"> <a href="http://www.telstra.com.au/moving-home"> <span class="nav-icon-1504374 icon-home"></span> Moving Home </a> </li> <li class="primary-nav-icon " style="width:13%!important;"> <a href="https://www.my.telstra.com.au/activate"> <span class="nav-icon-1504374 icon-prepaid-activation"></span> Pre-Paid Activation </a> </li> <li class="primary-nav-icon " style="width:13%!important;"> <a href="http://www.telstra.com.au/my-account/prepaid-recharge"> <span class="nav-icon-1504374 icon-mobile-prepaid"></span> Pre-Paid Recharge </a> </li> <li class="primary-nav-icon " style="width:13%!important;"> <a href="http://www.telstra.com.au/account-services/"> <span class="nav-icon-1504374 icon-manage-services"></span> Account Services </a> </li> <li class="primary-nav-icon " style="width:13%!important;"> <a href="https://www.my.telstra.com.au/myaccount/home"> <span class="nav-icon-1504374 icon-register"></span> Login/Register </a> </li> <li class="primary-nav-icon " style="width:13%!important;"> <a href="http://www.telstra.com.au/latest_offers/loyalty/thanks.html"> <span class="nav-icon-1504374 icon-thanks"></span> Thanks </a> </li> <li class="primary-nav-icon " style="width:13%!important;"> <a href="https://www.telstra.com.au/my-account/telstra-24x7-app"> <span class="nav-icon-1504374 icon-apps-24x7"></span> Telstra 24x7 App </a> </li> </ul> </div> </div> </div> </li> </ul> </nav> </div> <!--googleon: all--> </div> </div> </div> </div> <div class="clear"></div> </section> </div> </div> </div> </div> </div> <div class="clear"></div> </div> <div class="prince-row rows-1"> <div data-uiIndex="1.0" class="column-display-always prince-panel column-first column-last pct-100 no-padding bg-none no-padding rows-1 column-first column-last"> <div data-uiIndex="1.0.0" id="" class="column-display-always prince-panel column-first column-last pct-100 no-padding style-a bg-none column-first column-last"> <div class="portlet-column" id="column-3"> <div class="portlet-dropzone portlet-column-content" id="layout-column_column-3"> <div id="p_p_id_56_INSTANCE_WDAkI0hEspZD_" class="portlet-boundary portlet-boundary_56_ portlet-static portlet-static-end portlet-journal-content " > <span id="p_56_INSTANCE_WDAkI0hEspZD"></span> <div class="portlet-body"> <section class="portlet" id="portlet_56_INSTANCE_WDAkI0hEspZD"> <div class="portlet-content"> <div class=" portlet-content-container" style=""> <div class="portlet-body"> <div class="journal-content-article"> <style> .heading-white { color: #FFF !important ; text-decoration: none; } </style> <header id="banner" role="banner" class="heading-links"> <h1 class='heading-white'> <a class="heading-white gravur upper-case" href="http://go.telstra.com.au/helpandsupport">Support</a> </h1> <div class="content-heading no-margin-top heading-white">We’re here to help, 24x7</div> </header> </div> </div> </div> </div> <div class="clear"></div> </section> </div> </div> </div> </div> </div> <div class="clear"></div> </div> <div class="clear"></div> </div> <div class="prince-row rows-1"> <div data-uiIndex="2.0" id="" class="column-display-always prince-panel column-first column-last pct-100 column-first column-last"> <div class="portlet-column" id="column-4"> <div class="portlet-dropzone portlet-column-content" id="layout-column_column-4"> <div id="p_p_id_56_INSTANCE_EqtT2TDPNvDy_" class="portlet-boundary portlet-boundary_56_ portlet-static portlet-static-end portlet-journal-content " > <span id="p_56_INSTANCE_EqtT2TDPNvDy"></span> <div class="portlet-body"> <section class="portlet" id="portlet_56_INSTANCE_EqtT2TDPNvDy"> <div class="portlet-content"> <div class=" portlet-content-container" style=""> <div class="portlet-body"> <div class="journal-content-article"> <script></script> <style scoped> .lsp-searchbox-6769978 { overflow: visible; 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} .nav-summary-text { background: none repeat scroll 0 0 #E8E8E8; display: none; font-size: 12px; line-height: normal; color: #000; margin-left: 100px; padding: 4px 8px; position: absolute; border: 1px solid #888; box-shadow: 0 2px 5px rgba(0, 0, 0, 0.25); } ul.icon-menu.icons-523171 li:hover .nav-summary-text { display: block; } .nav-summary-text span { display: block; } ul.icon-menu.icons-523171 li a.icon { background-image: url('/res/global/theme/main-icons-72x72.png') } ul.icon-menu.icons-523171 li { width: 16.666666666666668%; } </style> <div class="content-padding"> <ul class="icon-menu icon72x72 icons-523171 heading-links"> <li style="" class="hover-ancestor background-4-hover-ancestor" data-page="Mobiles & Tablets"> <div style="margin: 0 auto; width: 72px;" class="hover-child rounded-corners"> <a class="icon icon-position-1" href="http://go.telstra.com.au/helpandsupport/mobiles-tablets">Mobiles & Tablets</a> </div> <a href="http://go.telstra.com.au/helpandsupport/mobiles-tablets" class="nav-summary-text"> <span>Support for devices. Covers activation,</span><span> internet & email access, coverage,</span><span> unlocking, roaming, data usage etc.</span> </a> <div style="text-align: center;"> <a style="padding: 5px 20px; display: block;" href="http://go.telstra.com.au/helpandsupport/mobiles-tablets">Mobiles & Tablets</a> </div> </li> <li style="" class="hover-ancestor background-4-hover-ancestor" data-page="Accounts & Billing"> <div style="margin: 0 auto; width: 72px;" class="hover-child rounded-corners"> <a class="icon icon-position-2" href="http://go.telstra.com.au/helpandsupport/accounts-billing">Accounts & Billing</a> </div> <a href="http://go.telstra.com.au/helpandsupport/accounts-billing" class="nav-summary-text"> <span>Online tools and support for</span><span> account access, recharging,</span><span> bill payments and delivery etc.</span> </a> <div style="text-align: center;"> <a style="padding: 5px 20px; display: block;" href="http://go.telstra.com.au/helpandsupport/accounts-billing">Accounts & Billing</a> </div> </li> <li style="" class="hover-ancestor background-4-hover-ancestor" data-page="Broadband & Email"> <div style="margin: 0 auto; width: 72px;" class="hover-child rounded-corners"> <a class="icon icon-position-3" href="http://go.telstra.com.au/helpandsupport/broadband-email">Broadband & Email</a> </div> <a href="http://go.telstra.com.au/helpandsupport/broadband-email" class="nav-summary-text"> <span>Support for mobile broadband,</span><span> broadband, dial-up and NBN.</span><span> Covers connection, access, security etc.</span> </a> <div style="text-align: center;"> <a style="padding: 5px 20px; display: block;" href="http://go.telstra.com.au/helpandsupport/broadband-email">Broadband & Email</a> </div> </li> <li style="" class="hover-ancestor background-4-hover-ancestor" data-page="Home Phone"> <div style="margin: 0 auto; width: 72px;" class="hover-child rounded-corners"> <a class="icon icon-position-4" href="http://go.telstra.com.au/helpandsupport/home-phone">Home Phone</a> </div> <a href="http://go.telstra.com.au/helpandsupport/home-phone" class="nav-summary-text"> <span>Support for home phones and T-Hubs.</span><span> Covers features, reconnection,</span><span> replacements, diversions and moving etc.</span><span></span> </a> <div style="text-align: center;"> <a style="padding: 5px 20px; display: block;" href="http://go.telstra.com.au/helpandsupport/home-phone">Home Phone</a> </div> </li> <li style="" class="hover-ancestor background-4-hover-ancestor" data-page="Bundles"> <div style="margin: 0 auto; width: 72px;" class="hover-child rounded-corners"> <a class="icon icon-position-5" href="http://go.telstra.com.au/helpandsupport/bundles">Bundles</a> </div> <a href="http://go.telstra.com.au/helpandsupport/bundles" class="nav-summary-text"> <span>Support for bundle options.</span><span> Covers bills, setup, inclusions,</span><span> availability, account changes etc.</span> </a> <div style="text-align: center;"> <a style="padding: 5px 20px; display: block;" href="http://go.telstra.com.au/helpandsupport/bundles">Bundles</a> </div> </li> <li style="" class="hover-ancestor background-4-hover-ancestor" data-page="TV & Entertainment"> <div style="margin: 0 auto; width: 72px;" class="hover-child rounded-corners"> <a class="icon icon-position-6" href="http://go.telstra.com.au/helpandsupport/tv-entertainment">TV & Entertainment</a> </div> <a href="http://go.telstra.com.au/helpandsupport/tv-entertainment" class="nav-summary-text"> <span>Support for Foxtel from Telstra,</span><span> T-Box, IPTV plus SportsFan,</span><span> BigPond Music/Movies/Games etc.</span> </a> <div style="text-align: center;"> <a style="padding: 5px 20px; display: block;" href="http://go.telstra.com.au/helpandsupport/tv-entertainment">TV & Entertainment</a> </div> </li> </ul> <div class="clear"></div> </div> <script type="text/javascript">/*<![CDATA[*/$(document).ready(function(){function b(c){return decodeURIComponent((new 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a.decorated-link.text-3.mobile-link.mobile-only{ text-decoration: underline!important; } </style> <div class="list-17352862"> <div class="mobile-toggle"> <h2 class="mobile-toggle-icon heading-link content-heading no-margin-top mobile-only">+</h2> <h2 class="heading-link content-heading no-margin-top">New to Telstra?</h2> </div> <div class="mobile-collapsible"> <a class="decorated-link " href="http://www.telstra.com.au/broadband/welcome/" >Get started with Telstra broadband </a> <a class="decorated-link " href="http://www.telstra.com.au/help/get-started-with-your-mobile/" >Get started with Telstra mobile </a> </div> </div> <script type="text/javascript">/*<![CDATA[*/$(document).ready(function(){$(".list-17352862 .mobile-toggle").on("click",function(){if(window.matchMedia&&window.matchMedia("only screen and ( max-width : 640px)").matches){var a=$(this);a.siblings(".mobile-collapsible").toggle(300);var b=a.find(".mobile-toggle-icon");b.text(b.text()==="+"?"-":"+")}})});/*]]>*/</script> </div> </div> <div class="inner-panel" style="width:34% !important"> <div class="content-padding no-padding-top no-padding-bot"> <style scoped> .list-17352880 { position: relative; } .list-17352880 a.decorated-link.text-3.mobile-link.mobile-only{ text-decoration: underline!important; } </style> <div class="list-17352880"> <div class="mobile-toggle"> <h2 class="mobile-toggle-icon heading-link content-heading no-margin-top mobile-only">+</h2> <h2 class="heading-link content-heading no-margin-top">Quick links</h2> </div> <div class="mobile-collapsible"> <a class="decorated-link " href="http://telstra.com/trackorder" >Track order</a> <a class="decorated-link " href="http://go.telstra.com.au/helpandsupport/-/faulty-product-in-your-telstra-shop-online-order" >Shop returns</a> <a class="decorated-link " href="http://telstra.com/move" >Move home</a> <a class="decorated-link " href="http://go.telstra.com.au/helpandsupport/-/delivery-information-and-checking-your-order-status" >Delivery 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checkPostcode=function(e){var d=[["ACT","0200","0299"],["NT","0800","0999"],["NSW","1000","2599"],["ACT","2600","2618"],["NSW","2619","2899"],["ACT","2900","2920"],["NSW","2921","2999"],["VIC","3000","3999"],["QLD","4000","4999"],["SA","5000","5999"],["WA","6000","6999"],["TAS","7000","7999"],["VIC","8000","8999"],["QLD","9000","9999"]],b=parseInt(e,10);if(b<1||e==""){return false}var f="INVALID";for(var c in d){var g=d[c],h=parseInt(g[1],10),a=parseInt(g[2],10);if(b>=h&&b<=a){f=g[0]}}if(f!="INVALID"){if(e in postcode_data){if(postcode_data[e]==1){return"postcode_"+e+".html"}else{return"postcode_"+postcode_data[e]+".html"}}else{if(f=="VIC"){return"state_VIC.html"}else{return"state_NAT.html"}}}return false};$(document).ready(function(){$("#serviceFinder .primary-button").on("click",function(b){b.preventDefault();var a=checkPostcode($("#postcodeField").val());if(a){$("#serviceFinder").removeClass("error");$("#stateField").val(a);$("#serviceFinder").submit()}else{$("#serviceFinder").addClass("error");b.preventDefault();return false}})});/*]]>*/</script> <h2 class="heading-link content-heading no-margin-top"> Service Status</h2> <form action="http://servicestatus.telstra.com/servicestatus/goc.do" id="serviceFinder" method="get" target="_parent"> <input id="stateField" name="q" type="hidden" value="state_NAT.html" /> <input data-prompt="Enter postcode" id="postcodeField" maxlength="4" name="postcode" type="text" /> <div class="primary-button"> Check Service Status</div> <div class="clear"> </div> <div class="errorMessage"> Please enter a valid postcode</div> <div class="clear"> </div> </form> </div> </div> </div> </div> </div> </div> </div> <div class="clear"></div> </section> </div> </div> </div> </div> </div> <div class="clear"></div> </div> <div class="prince-row rows-3"> <div data-uiIndex="4.0" id="" class="column-display-always prince-panel pct-33 mobile-bg column-first "> <div class="portlet-column" id="column-6"> <div class="portlet-dropzone portlet-column-content" id="layout-column_column-6"> <div id="p_p_id_56_INSTANCE_df3ZKKFUZnPF_" class="portlet-boundary portlet-boundary_56_ portlet-static portlet-static-end portlet-journal-content " > <span id="p_56_INSTANCE_df3ZKKFUZnPF"></span> <div class="portlet-body"> <section class="portlet" id="portlet_56_INSTANCE_df3ZKKFUZnPF"> <div class="portlet-content"> <div class=" portlet-content-container" style=""> <div class="portlet-body"> <div class="journal-content-article"> <!--googleoff: all--> <style scoped="" type="text/css"> .homepage-forums:hover a { text-decoration: none !important; } .homepage-forums .icon { background-image: url('/res/global/theme/main-icons-72x72.png'); } .icon-menu.icon72x72 .icon.icon-position-17 {padding-left:0;height:72px;width:72px} .icon-menu.icon72x72 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href="http://go.telstra.com.au/small-business-support/">Small Business</a></h2> <a class="desktop-only" href="http://go.telstra.com.au/small-business-support/">24x7 support for Small Business</a> <a class="mobile-only decorated-link" href="http://go.telstra.com.au/small-business-support/">24x7 support for Small Business</a></div> </div> <!--googleon: all--> </div> </div> </div> </div> <div class="clear"></div> </section> </div> </div> </div> </div> </div> <div data-uiIndex="4.1" id="" class="column-display-always prince-panel pct-33 desktop-only "> <div class="portlet-column" id="column-7"> <div class="portlet-dropzone portlet-column-content" id="layout-column_column-7"> <div id="p_p_id_56_INSTANCE_QgzJSn4OlKFd_" class="portlet-boundary portlet-boundary_56_ portlet-static portlet-static-end portlet-journal-content " > <span id="p_56_INSTANCE_QgzJSn4OlKFd"></span> <div class="portlet-body"> <section class="portlet" id="portlet_56_INSTANCE_QgzJSn4OlKFd"> <div class="portlet-content"> <div class=" portlet-content-container" style=""> <div class="portlet-body"> <div class="journal-content-article"> <!--googleoff: all--> <style scoped="" type="text/css"> .homepage-facebook:hover a, .homepage-facebook a:hover { text-decoration: none; display: block; } .homepage-facebook .icon { background-image: url('/res/global/theme/main-icons-72x72.png'); }</style> <div class="heading-links icon-menu icon72x72"> <div class="homepage-facebook"> <a class="icon icon-position-13 right" href="http://www.facebook.com/Telstra24x7" target="_blank">Twitter</a> <h2 class="content-heading no-margin-top"><a class="heading-3" href="http://www.facebook.com/Telstra24x7" target="_blank">Facebook</a></h2> <a href="http://www.facebook.com/Telstra24x7" target="_blank">www.facebook.com/Telstra24x7</a></div> </div> <!--googleon: all--> </div> </div> </div> </div> <div class="clear"></div> </section> </div> </div> </div> </div> </div> <div data-uiIndex="4.2" id="" class="column-display-always prince-panel pct-33 desktop-only column-last"> <div class="portlet-column" id="column-8"> <div class="portlet-dropzone portlet-column-content" id="layout-column_column-8"> <div id="p_p_id_56_INSTANCE_Q0EJS9NAJxdP_" class="portlet-boundary portlet-boundary_56_ portlet-static portlet-static-end portlet-journal-content " > <span id="p_56_INSTANCE_Q0EJS9NAJxdP"></span> <div class="portlet-body"> <section class="portlet" id="portlet_56_INSTANCE_Q0EJS9NAJxdP"> <div class="portlet-content"> <div class=" portlet-content-container" style=""> <div class="portlet-body"> <div class="journal-content-article"> <!--googleoff: all--> <style scoped="" type="text/css"> .homepage-twitter:hover a, .homepage-twitter a:hover { text-decoration: none; display: block; } .homepage-twitter .icon { background-image: url('/res/global/theme/main-icons-72x72.png'); }</style> <div class="heading-links icon-menu icon72x72"> <div class="homepage-twitter"> <img class="icon icon-position-14 right" href="https://www.telstra.com.au/webforms/cares/telstra-broadband-assistant.htm" src="/res/helpandsupport/images/broadband/spanner.png" style="width: 44px; height: 45px;" target="_blank" /> <h2 class="content-heading no-margin-top"> <a class="heading-3" href="https://www.telstra.com.au/webforms/cares/telstra-broadband-assistant.htm" target="_blank">Broadband Assistant</a></h2> <a href="https://www.telstra.com.au/webforms/cares/telstra-broadband-assistant.htm" target="_blank">Our ADSL troubleshooting tool</a></div> </div> <!--googleon: all--> </div> </div> </div> </div> <div class="clear"></div> </section> </div> </div> </div> </div> </div> <div class="clear"></div> </div> <div class="prince-row rows-1"> <div data-uiIndex="5.0" id="footer-nav" class="column-display-always prince-panel column-first column-last pct-100 no-padding bg-none column-first column-last"> <div class="portlet-column" id="column-2"> <div class="portlet-dropzone portlet-column-content" id="layout-column_column-2"> <div id="p_p_id_56_INSTANCE_uNpL8x6z6Cqu_" class="portlet-boundary portlet-boundary_56_ portlet-static portlet-static-end portlet-journal-content " > <span id="p_56_INSTANCE_uNpL8x6z6Cqu"></span> <div class="portlet-body"> <section class="portlet" id="portlet_56_INSTANCE_uNpL8x6z6Cqu"> <div class="portlet-content"> <div class=" portlet-content-container" style=""> <div class="portlet-body"> <div class="journal-content-article"> <!--googleoff: all--> <style scoped type="text/css"> .footer-nav-bottom-container .section { float: left; width: 20%; } .footer-1504424 .right { margin-right: 119px; } .footer-1504424 ul li { margin-bottom: 0 !important; margin-top: 5px; } .mobile-footer { position:relative; background: #FFFFFF; padding: 10px; } .mobile-footer .icon { background-image: url('/res/global/theme/main-icons-72x72.png'); height: 72px; width: 72px; } .social-icons { text-align: center; } .desktop-only { display: block; } .mobile-only { display: none; } .footer-nav-links a, .footer-nav-links a:visited { color: #fff; text-decoration: underline; } .footer-nav-links{ width: 982px; margin: 0px auto; } </style> <div class="footer-1504424 desktop-only"> <div style="left:0;position:absolute;width:100%!important; background-color:white;"> <div class="prince-content breadcrumbs-container"> <ul class="left" id="footer-crumbtrail-footer-1504424"> <li><a href="http://www.telstra.com.au" title="Telstra Home">Telstra Home</a> <span style="color:rgb(211, 216, 224);">></span></li> <li> <a href="http://www.telstra.com.au/personal" title="Personal">Personal</a> <span style="color:rgb(211, 216, 224);">></span> </li> <li> <strong> Support </strong> </li> </ul> <ul class="right"> <li> <a href="http://www.telstra.com.au/sitemap" title="Site Map">Site Map</a> </li> </ul> <div class="clear"></div> </div> </div> <div class="prince-content"> <div class="prince-panel style-a column-first column-last pct-100 no-padding no-margin-top bottom-container footer-nav-bottom-container" style="background-color: rgb(85, 85, 85);color: rgb(255, 255, 255) !important;left: 0; margin: 36px 0 0 !important; position: absolute; width: 100%;"> <div class="footer-nav-links"> <div class="prince-panel col-3 left-navigation column-first" style="margin-top: 10px!important;"> <div class="footer-link-1184501"> <ul> <li class="footer-links-header"> <a href="http://www.telstra.com.au/personal/digital-story/index.htm" title="Our digital story" target="_self" class=" ">Our digital story</a> </li> <li class=""> <a href="https://twitter.com/telstra" title="Twitter" target="_self" class=""><span class="icon-twitter"></span>Twitter</a> </li> <li class=""> <a href="https://www.facebook.com/Telstra24x7" title="Facebook" target="_self" class=""><span class="icon-facebook"></span>Facebook</a> </li> <li class=""> <a href="https://plus.google.com/+Telstra" title="Google+" target="_self" class=""><span class="icon-googleplus"></span>Google+</a> </li> <li class=""> <a 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title="International roaming" target="_self" class=" ">International roaming</a> </li> <li class=""> <a href="http://www.telstra.com.au/mobile-phones/coverage-networks/our-coverage/" title="Mobile coverage" target="_self" class=" ">Mobile coverage</a> </li> </ul> </div> </div> <div class="section "> <div class="footer-link-1184529"> <ul> <li class="footer-links-header"> <a href="http://www.telstra.com.au/online-shop/" title="Shop" target="_self" class=" ">Shop</a> </li> <li class=""> <a href="https://onlineshop.telstra.com.au/" title="Mobile phones" target="_self" class=" ">Mobile phones</a> </li> <li class=""> <a href="https://onlineshop.telstra.com.au/bundles/" title="Bundles" target="_self" class=" ">Bundles</a> </li> <li class=""> <a href="https://www.telstra.com.au/online-shop/home-broadband.cfm" title="Home broadband" target="_self" class=" ">Home broadband</a> </li> <li class=""> <a href="https://onlineshop.telstra.com.au/prepaid-mobile/" title="Pre-Paid mobiles" target="_self" class=" ">Pre-Paid mobiles</a> </li> <li class=""> <a href="http://www.telstra.com.au/store-locator/" title="Find a store" target="_self" class=" ">Find a store</a> </li> </ul> </div> </div> <div class="section "> <div class="footer-link-1184543"> <ul> <li class="footer-links-header"> <a href="http://go.telstra.com.au/helpandsupport/" title="Support" target="_self" class=" ">Support</a> </li> <li class=""> <a href="http://crowdsupport.telstra.com.au/" title="CrowdSupport" target="_self" class=" ">CrowdSupport</a> </li> <li class=""> <a href="http://servicestatus.telstra.com/servicestatus/" title="Service status" target="_self" class=" ">Service status</a> </li> <li class=""> <a href="http://www.telstra.com.au/help/contact-us/" title="Contact us" target="_self" class=" ">Contact us</a> </li> <li class=""> <a href="https://service.telstra.com.au/customer/general/surveys/Report_misuse_of_service" title="Report hoax email" target="_self" class=" ">Report hoax email</a> </li> <li class=""> <a href="http://www.telstra.com.au/help/contact-us/complaints/" title="Customer complaints" target="_self" class=" ">Customer complaints</a> </li> </ul> </div> </div> <div class="section "> <div class="footer-link-1184557"> <ul> <li class="footer-links-header"> <a href="http://www.telstra.com.au/abouttelstra/" title="About us" target="_self" class=" ">About us</a> </li> <li class=""> <a href="http://careers.telstra.com/" title="Careers" target="_self" class=" ">Careers</a> </li> <li class=""> <a href="http://www.telstra.com.au/abouttelstra/investor/" title="Investors" target="_self" class=" ">Investors</a> </li> <li class=""> <a href="http://www.telstrawholesale.com.au/" title="Telstra Wholesale" target="_self" class=" ">Telstra Wholesale</a> </li> <li class=""> <a href="http://www.telstraglobal.com/" title="Telstra Global" target="_self" class=" ">Telstra Global</a> </li> <li class=""> <a href="http://www.telstra.com.au/aboutus/community-environment/" title="Community & environment" target="_self" class=" ">Community & environment</a> </li> </ul> </div> </div> <div class="section lastChild "> <div class="footer-link-1184571"> <ul> <li class="footer-links-header"> Legal </li> <li class=""> <a href="http://telstra.com.au/privacy/" title="Privacy and credit" target="_self" class=" ">Privacy and credit</a> </li> <li class=""> <a href="http://telstra.com.au/consumer-advice/" title="Consumer advice" target="_self" class=" ">Consumer advice</a> </li> <li class=""> <a href="http://www.telstra.com.au/help/critical-information-summaries/" title="Critical information summaries" target="_self" class=" ">Critical information summaries</a> </li> <li class=""> <a href="http://www.telstra.com.au/terms-of-use/" title="Terms of Use" target="_self" class=" ">Terms of Use</a> </li> <li class=""> <a href="http://www.telstra.com.au/privacy/online-safety/" title="Online security & safety" target="_self" class=" ">Online security & safety</a> </li> </ul> </div> <div 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