original_examples.json

[
    {
        "dialog": {
            "dialog_id": "b065262210783596c1fe79466b8f8985",
            "turns": [
                {
                    "is_agent": false,
                    "sentences": [
                        "So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn\u2019t recognise either source anymore for some reason.",
                        "Any ideas?",
                        "https://t.co/m9DPQbkftD"
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@AppleSupport please read the above."
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@135060 Let\u2019s investigate this together.",
                        "To start, can you tell us the software versions your iPhone and Apple Watch are running currently?"
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@AppleSupport My iPhone is on 11.1.2, and my watch is on 4.1."
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@135060 Thank you.",
                        "Have you tried restarting both devices since this started happening?"
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@AppleSupport I\u2019ve restarted both, also un-paired then re-paired the watch."
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@135060 Got it.",
                        "When did you first notice that the two devices were not talking to each other.",
                        "Do the two devices communicate through other apps such as Messages?"
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@AppleSupport Yes, everything seems fine, it\u2019s just Health and activity."
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@135060 Let\u2019s move to DM and look into this a bit more.",
                        "When reaching out in DM, let us know when this first started happening please.",
                        "For example, did it start after an update or after installing a certain app?",
                        "https://t.co/GDrqU22YpT"
                    ]
                }
            ]
        },
        "summaries": {
            "extractive_summaries": [
                [
                    {
                        "is_agent": false,
                        "sentences": [
                            "So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn\u2019t recognise either source anymore for some reason."
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "To start, can you tell us the software versions your iPhone and Apple Watch are running currently?"
                        ]
                    },
                    {
                        "is_agent": false,
                        "sentences": [
                            "@AppleSupport My iPhone is on 11.1.2, and my watch is on 4.1."
                        ]
                    }
                ],
                [
                    {
                        "is_agent": false,
                        "sentences": [
                            "So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn\u2019t recognise either source anymore for some reason."
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "To start, can you tell us the software versions your iPhone and Apple Watch are running currently?"
                        ]
                    }
                ],
                [
                    {
                        "is_agent": false,
                        "sentences": [
                            "So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn\u2019t recognise either source anymore for some reason."
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "Have you tried restarting both devices since this started happening?"
                        ]
                    },
                    {
                        "is_agent": false,
                        "sentences": [
                            "@AppleSupport Yes, everything seems fine, it\u2019s just Health and activity."
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "@135060 Let\u2019s move to DM and look into this a bit more."
                        ]
                    }
                ]
            ],
            "abstractive_summaries": [
                [
                    "Customer enquired about his Iphone and Apple watch which is not showing his any steps/activity and health activities.",
                    "Agent is asking to move to DM and look into it."
                ],
                [
                    "The customer has a problem.",
                    "The agent in a very professional way tries to help the client."
                ],
                [
                    "Health and activity functions are not working with the smartwatch and phone.",
                    "Asks if the customer had restarted the items, offers to take this to DM to help resolve the issue."
                ]
            ]
        }
    },
    {
        "dialog": {
            "dialog_id": "1e1d8fd4f95c984fb78687c9e946dc97",
            "turns": [
                {
                    "is_agent": false,
                    "sentences": [
                        "@115850 hi team!",
                        "i m planning to get Apple AirPods !",
                        "it shows on the website it has 10 days replacement warranty, can u explain me what is it ?"
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@264322 We've a 10days replacement policy if the item you received is damaged or defective.",
                        "^SH"
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@AmazonHelp Ok !",
                        "But what if i didn\u2019t like the product and want to return it"
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@264322 We wouldn't be able to accept the remorse returns.",
                        "For more information on mobile returns policy.",
                        "Kindly click on the link shared here: https://t.co/gYYDFKUNPY.",
                        "Appreciate your understanding."
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@AmazonHelp Ok thanks !",
                        "But these are earphones so does it mean same policy apply for these as well"
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@264322 Yes, headsets/ earphones are not eligible for remorse returns.",
                        "In case of any damage/ defect you can reach out to us, we'll check and help you accordingly.",
                        "^VN"
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@AmazonHelp Oh ok !",
                        "Thanks for the help !",
                        "Much appreciated :)"
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@264322 Thanks to you too for understanding.",
                        "Do keep us posted for any further concerns.",
                        "We'll be happy to help.",
                        "\ud83d\ude0a ^VN"
                    ]
                }
            ]
        },
        "summaries": {
            "extractive_summaries": [
                [
                    {
                        "is_agent": false,
                        "sentences": [
                            "it shows on the website it has 10 days replacement warranty, can u explain me what is it ?"
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "@264322 We've a 10days replacement policy if the item you received is damaged or defective."
                        ]
                    }
                ],
                [
                    {
                        "is_agent": false,
                        "sentences": [
                            "i m planning to get Apple AirPods !"
                        ]
                    },
                    {
                        "is_agent": false,
                        "sentences": [
                            "it shows on the website it has 10 days replacement warranty, can u explain me what is it ?"
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "@264322 We've a 10days replacement policy if the item you received is damaged or defective."
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "In case of any damage/ defect you can reach out to us, we'll check and help you accordingly."
                        ]
                    }
                ],
                [
                    {
                        "is_agent": false,
                        "sentences": [
                            "i m planning to get Apple AirPods !"
                        ]
                    },
                    {
                        "is_agent": false,
                        "sentences": [
                            "it shows on the website it has 10 days replacement warranty, can u explain me what is it ?"
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "@264322 We've a 10days replacement policy if the item you received is damaged or defective."
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "@264322 Yes, headsets/ earphones are not eligible for remorse returns."
                        ]
                    }
                ]
            ],
            "abstractive_summaries": [
                [
                    "Customer is eager to know about the replacement policy on the earphones he wishes to buy.",
                    "Agent stated that it only applies if the received item is defective or damaged."
                ],
                [
                    "Wants to know about the 10 day return policy for Apple AirPods.",
                    "Explains earphones are excluded from remorse returns and accept returns are only for damaged items."
                ]
            ]
        }
    },
    {
        "dialog": {
            "dialog_id": "b5773077fa55c381260390472deff4c2",
            "turns": [
                {
                    "is_agent": false,
                    "sentences": [
                        "@AskAmex Where do I write to address a customer service issue to higher management?"
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@216929 Hi Chris.",
                        "Which U.S. based card is this concerning?",
                        "Please do not release any personal or card information.",
                        "^Clarissa"
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@216929 Hi I never heard back from you.",
                        "Let me know if I can assist.",
                        "All the best.",
                        "^Clarissa"
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@AskAmex It was the Delta sky miles card."
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@216929 Good Morning.",
                        "What is this concerning and I may be able to help?",
                        "^RK"
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@AskAmex Signed up for new card with Delta to book immediately book tix.",
                        "Card number didn't come up.",
                        "Customer svce refused to help."
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@216929 Good morning, thanks for reaching out.",
                        "Please call our New Accounts Team at 877-399-3086, for assistance.",
                        "They're available,"
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@216929 Monday - Friday 8:00 AM to 12:00 AM (ET); Saturday 10:00 AM to 6:00 PM (ET).",
                        "Sorry for the inconvenience.^In"
                    ]
                }
            ]
        },
        "summaries": {
            "extractive_summaries": [
                [
                    {
                        "is_agent": false,
                        "sentences": [
                            "@AskAmex Signed up for new card with Delta to book immediately book tix."
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "Please call our New Accounts Team at 877-399-3086, for assistance."
                        ]
                    }
                ],
                [
                    {
                        "is_agent": false,
                        "sentences": [
                            "@AskAmex Where do I write to address a customer service issue to higher management?"
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "Which U.S. based card is this concerning?"
                        ]
                    },
                    {
                        "is_agent": false,
                        "sentences": [
                            "@AskAmex Signed up for new card with Delta to book immediately book tix."
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "Please call our New Accounts Team at 877-399-3086, for assistance."
                        ]
                    }
                ]
            ],
            "abstractive_summaries": [
                [
                    "Signed up for an AmexCard with Delta but it didn't go through.",
                    "Told to phone the new accounts team."
                ],
                [
                    "Customer having a query about delta card.",
                    "Agent inform to contact New accounts Team."
                ],
                [
                    "The customer are frustrating for the alck of help from the agent.",
                    "The agent do it his bet to help the customer."
                ]
            ]
        }
    },
    {
        "dialog": {
            "dialog_id": "3574d6b4418cb546a90d1561bacd66a2",
            "turns": [
                {
                    "is_agent": false,
                    "sentences": [
                        "@AmazonHelp @115821 Wow, expected 4 packages yesterday, but only 2 showed up.",
                        "50% failure rate-not impressed.",
                        "Glad I paid for fast shipping."
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@AmazonHelp @115821 Last month driver delivered box, sat in van for 10 min on phone, and drove off.",
                        "Then got notice that package was \"lost in transit\"."
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@258930 I'm sorry you only received two of the orders.",
                        "Is this happening with the same carrier each time?",
                        "We can see what options are available for the lost items, reach us by phone or chat here: https://t.co/hApLpMlfHN ^MG"
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@AmazonHelp Problems are mostly with AMZL US delivery, but this time it's UPS.",
                        "UPS is usually pretty good."
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@AmazonHelp Also, the item isn't lost.",
                        "I watched them deliver it.",
                        "Status still says \"lost in transit\", though.",
                        "No big deal, but it makes Amzn look silly"
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@258930 Okay, thanks for that info, Dave.",
                        "Have you received any updates via e-mail for the last two packages you were expecting?",
                        "Let us know.",
                        "We'd like to help in any way we can!",
                        "^SM"
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@AmazonHelp Got shipping refunded via chat, and packages will be here when they get here.",
                        "Thanks for letting me vent."
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@258930 Keep us posted, Dave!",
                        "^SM"
                    ]
                }
            ]
        },
        "summaries": {
            "extractive_summaries": [
                [
                    {
                        "is_agent": false,
                        "sentences": [
                            "@AmazonHelp @115821 Wow, expected 4 packages yesterday, but only 2 showed up."
                        ]
                    },
                    {
                        "is_agent": false,
                        "sentences": [
                            "50% failure rate-not impressed."
                        ]
                    },
                    {
                        "is_agent": false,
                        "sentences": [
                            "@AmazonHelp @115821 Last month driver delivered box, sat in van for 10 min on phone, and drove off."
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "We can see what options are available for the lost items, reach us by phone or chat here: https://t.co/hApLpMlfHN ^MG"
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "Have you received any updates via e-mail for the last two packages you were expecting?"
                        ]
                    }
                ],
                [
                    {
                        "is_agent": false,
                        "sentences": [
                            "@AmazonHelp @115821 Wow, expected 4 packages yesterday, but only 2 showed up."
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "We can see what options are available for the lost items, reach us by phone or chat here: https://t.co/hApLpMlfHN ^MG"
                        ]
                    }
                ]
            ],
            "abstractive_summaries": [
                [
                    "The customer have a problem.",
                    "The agent is very cordial and offers to follow up on the case."
                ],
                [
                    "Two out of four packages not delivered.",
                    "Wants the customer to phone to resolve issue."
                ],
                [
                    "Customer enquires about the the 2 packages which was noticed as 'lost in transit'.",
                    "Agent updates to reach out by phone or chat and to keep them posted."
                ]
            ]
        }
    },
    {
        "dialog": {
            "dialog_id": "f30d2bbc15e7ff32244761b38b67d160",
            "turns": [
                {
                    "is_agent": false,
                    "sentences": [
                        "@GWRHelp I'd rather you spent some time making your app & website work properly rather than spending millions on pointless new advertising."
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@324537 Hi.",
                        "We are in the middle of huge \u00a37.5bn investment with new trains due soon.",
                        "It\u2019s important to tell this story to as many people as possible"
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@GWRHelp This is what comes up no matter what I do on your website after the homepage... 24/7 for 5 days.",
                        "https://t.co/v6gvoDuMnq"
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@324537 Hi Drayton.",
                        "The websites been working.",
                        "Have you tried clearing your cache or using a different browser?",
                        "Lewis"
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@GWRHelp Tried to buy a ticket 6 times in half an hour.",
                        "Every time greeted with this.",
                        "Not even 30 seconds between choosing a ticket and signing in.",
                        "https://t.co/Ul43v8Rrna"
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@324537 Sorry to see this Drayton.",
                        "To confirm, is this on the app or mobile site?",
                        "Phil."
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@GWRHelp Literally irrelevant if ppl can't buy tix for the new trains.",
                        "I've never hated a website so much that I physically dread having 2 use it."
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@GWRHelp App.",
                        "I havent been able to purchase a ticket since your insane revamp.",
                        "It worked perfectly before and now it's an absolute sh*tshow."
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@324537 Sorry for the difficulty you've had, can you try un/reinstalling and booking again?",
                        "Phil."
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@GWRHelp Believe me Phil I've tried every trick in the book.",
                        "Off and on again in all sense of the word."
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@324537 Sorry to see this - I'll report to our Development team.",
                        "Can you use mobile or desktop site in the meantime?",
                        "Phil."
                    ]
                },
                {
                    "is_agent": false,
                    "sentences": [
                        "@GWRHelp No Phil, am going to get the bus instead @151960 app works flawlessly."
                    ]
                },
                {
                    "is_agent": true,
                    "sentences": [
                        "@324537 @151960 Apologies again for the difficulty you've had today Drayton, I appreciate this is frustrating.",
                        "Phil."
                    ]
                }
            ]
        },
        "summaries": {
            "extractive_summaries": [
                [
                    {
                        "is_agent": false,
                        "sentences": [
                            "I havent been able to purchase a ticket since your insane revamp."
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "@324537 Sorry to see this - I'll report to our Development team."
                        ]
                    }
                ],
                [
                    {
                        "is_agent": false,
                        "sentences": [
                            "@GWRHelp I'd rather you spent some time making your app & website work properly rather than spending millions on pointless new advertising."
                        ]
                    },
                    {
                        "is_agent": true,
                        "sentences": [
                            "@324537 Sorry to see this - I'll report to our Development team."
                        ]
                    }
                ]
            ],
            "abstractive_summaries": [
                [
                    "Customer cannot purchase a train ticket on the rail providers site since the revamp.",
                    "Will report the issue to the development team."
                ],
                [
                    "The client has a problem and is very frustrated.",
                    "The agent tried to solve the problem."
                ],
                [
                    "Customer is asking to make the website work properly.",
                    "Agent stated that it will be reported to Development team."
                ]
            ]
        }
    }
]