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---
dataset_info:
features:
- name: text
dtype: string
- name: label
dtype:
class_label:
names:
'0': wrong_amount_of_cash_received
'1': passcode_forgotten
'2': declined_cash_withdrawal
'3': verify_my_identity
'4': exchange_rate
'5': automatic_top_up
'6': fiat_currency_support
'7': get_disposable_virtual_card
'8': top_up_failed
'9': top_up_limits
'10': virtual_card_not_working
'11': order_physical_card
'12': balance_not_updated_after_cheque_or_cash_deposit
'13': pending_transfer
'14': supported_cards_and_currencies
'15': terminate_account
'16': transfer_not_received_by_recipient
'17': direct_debit_payment_not_recognised
'18': card_payment_wrong_exchange_rate
'19': declined_card_payment
'20': pending_card_payment
'21': change_pin
'22': card_arrival
'23': card_about_to_expire
'24': pin_blocked
'25': verify_source_of_funds
'26': unable_to_verify_identity
'27': getting_virtual_card
'28': why_verify_identity
'29': transfer_fee_charged
'30': edit_personal_details
'31': apple_pay_or_google_pay
'32': get_physical_card
'33': card_payment_not_recognised
'34': extra_charge_on_statement
'35': age_limit
'36': card_linking
'37': lost_or_stolen_phone
'38': card_payment_fee_charged
'39': cash_withdrawal_charge
'40': exchange_charge
'41': failed_transfer
'42': contactless_not_working
'43': declined_transfer
'44': cancel_transfer
'45': card_swallowed
'46': atm_support
'47': receiving_money
'48': beneficiary_not_allowed
'49': cash_withdrawal_not_recognised
'50': disposable_card_limits
'51': Refund_not_showing_up
'52': request_refund
'53': card_delivery_estimate
'54': topping_up_by_card
'55': verify_top_up
'56': activate_my_card
'57': top_up_by_cash_or_cheque
'58': top_up_reverted
'59': top_up_by_bank_transfer_charge
'60': card_acceptance
'61': wrong_exchange_rate_for_cash_withdrawal
'62': exchange_via_app
'63': getting_spare_card
'64': visa_or_mastercard
'65': lost_or_stolen_card
'66': transaction_charged_twice
'67': pending_top_up
'68': country_support
'69': transfer_timing
'70': transfer_into_account
'71': balance_not_updated_after_bank_transfer
'72': pending_cash_withdrawal
'73': top_up_by_card_charge
'74': card_not_working
'75': compromised_card
'76': reverted_card_payment?
splits:
- name: train
num_bytes: 715028.0
num_examples: 10003
- name: validation
num_bytes: 204010.0
num_examples: 3080
- name: test
num_bytes: 715028.0
num_examples: 10003
download_size: 841958
dataset_size: 1634066.0
configs:
- config_name: default
data_files:
- split: train
path: data/train-*
- split: validation
path: data/validation-*
- split: test
path: data/test-*
---
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