q106/random_k2/random_2.md

INTERNATIONAL STUDENT
ORIENTATION HANDBOOK

American University
International Student
& Scholar Services
410 Butler Pavilion
202-885-3350

Welcome to American University!

The ISSS team is excited to welcome you to the American
University in Washington, DC! ISSS builds on the American
University's traditions of valuing diversity and a global outlook by
promoting international student and scholar mobility and serving
as a resource for intercultural initiatives to the university
community. To learn more about the history of the ISSS office at
AU and meet the team, please visit:
https://www.american.edu/student-affairs/news/world-to-au.cfm

ISSS staff (left to right, top to bottom): Dennix Averion, Nicole Powers, Yui Itokowa, Anna Tigan,
Alyssa Sistare, Jeff DeLaitsch, Rachel Blevins, Ashley Bus Morgan, Senem Bakar

About International Student and
Scholar Services

International Student & Scholar Services offers a wide range of
services for international students, including immigration
advising, information sessions, and social events. Until further
notice, all services offered by the ISSS are offered in a virtual
format.

Ways to connect to the ISSS Team:

1. Virtual One-on-One Appointments:
https://isssau.youcanbook.me/. Appointments are currently done
via Zoom, or by phone (U.S. phone only).

There are several ways to connect with ISSS & the international
community on AU’s campus.

Go to the ISSS home page:

https://www.american.edu/student-affairs/isss/

Connect with ISSS on Social Media:
1. “Like” ISSS on Facebook
2. Follow ISSS on Instagram
3. Follow ISSS on Twitter
4. Join AU’s International LinkedIn group to connect with your
international alumni network

American University1Table of Contents

Immigration Regulations
Immigration Glossary                                                                             3
Visa Rules and Regulations                                                                   4
Immigration Registration and Travel                                                 5
iEagle                                                                                                          6
Employment                                                                                             7-8

3-8

Academics
9-15
Calendar                                                                                                   11-12
Overview                                                                                                  13
Grading System                                                                                       14
myAU Portal and Learning Management Systems                          15

Campus Resources
16-21
Health                                                                                                       19-20
COVID-19 Resources                                                                            21

Other Resources
22-27
Finance                                                                                                      23-24
Transportation                                                                                        25
DC Metro                                                                                                 26
Know your Rights                                                                                  27

American University2Immigration
Glossary

I-20 (F-1 Students)
A form issued to accepted nonimmigrant students from their Student and Exchange
Visitor Program-certified school that is required in order to pay their I-901 Student and
Exchange Visitor Information System fee, apply for a visa, enter the United States,
apply for benefits, and use for employment authorization or travel.

DS-2019 (J-1 Exchange Visitors)
The Form DS-2019 or "Certificate of Eligibility for Exchange Visitor (J-1) Status" is the
basic document used in the administration of the exchange visitor program.
This form permits a prospective exchange visitor to seek an interview at a U.S. embassy
or consulate in order to obtain a J visa to enter the United States.

I-94
An electronic Department of Homeland Security form issued to all nonimmigrants upon
entry to the United States that is evidence of their admission and is used to document
legal status in the United States, including length of stay.

Duration of status
D/S means you may remain in the United States so long as you maintain your
nonimmigrant student status.

Practical Training: CPT (Curricular Practical Training) and OPT (Optional Practical
Training)
Please visit our website for the most up to date regulations on CPT and OPT, as well as other
employment opportunities: https://www.american.edu/student-affairs/isss/employment.cfm

These definitions were adapted from
https://studyinthestates.dhs.gov/students,
a Department of Homeland Security Website and the American University ISSS
website.

American University3F-1 and J-1 Visa Rules and
Regulations

Below is a summary of the immigration responsibilities for F-1 and J-1 students. If you
do not fulfill any one of these responsibilities, you may jeopardize your eligibility for
immigration benefits, including employment on- or off- campus.

 1. Maintain Valid Immigration Documents:

Keep your passport valid at all times.
Visa: F-1 and J-1 students can stay in the U.S. with an expired visa. Visas are only
used to enter the U.S. However, if an F-1 or J-1 student travels outside the U.S.
with an expired visa, the visa must be renewed abroad before re-entering the
U.S.
I-94 Entry Record: Each time F-1 or J-1 students travel and re-enter the U.S.,
they must retrieve and save a PDF copy of their electronic I-94.
I-20/DS-2019: F-1 and J-1 students must always keep a valid I-20 or DS-2019.

2. Enroll for and successfully complete a full course of study each semester.
The following are the minimum credit hour requirements for F-1 and J-1 students to
maintain full time enrollment each semester:

Level of Study Total Credits per Semester

Undergraduate degree or certificate
Graduate or Graduate Certificate
Master of Business Administration
Master of Laws (LLM)
Juris Doctor Degree (JD)
Doctor of Juridical Science (SJD)

12 credits
9 credits
9 credits
8 credits
12 credits
8 credits

Satisfactory Academic Progress Minimum GPA (Undergraduate - GPA 2.0; Graduate -
GPA 3.0; LLM - GPA 2.0; SJD - GPA 3.0)

3. Update changes to Address and Contact Information within 10 days
through iEagle (ieagle.american.edu).

4. Maintain Health Insurance Coverage for the entire period of the
program.
Please see AU Health Insurance page for more information:
https://www.american.edu/aucentral/about-student-health-insurance-plan.cfm

4. Obtain Required Authorizations:
Log into iEagle (ieagle.american.edu) for:
• Travel Signature
• Employment Authorization (Always obtain Employment Authorization before you
begin working!)

American University4
Immigration Registration

As an F-1/J-1 student, you are required to formally report to ISSS, upon your arrival in
the U.S. Please update your immigration information online upon your arrival.

• Log on to iEagle (ieagle.american.edu) using your AU ID username and password.

New Students
Click on “New Student” after logging in through the link above to complete the
Immigration Registration e-form after you have entered the United States.

Current Students entering the U.S. for the first time
Click on “Current Student” after logging in through the link above to complete the
Immigration Registration e-form after you have entered the United States.

Travel to the U.S.

Documents needed for International Travel:

Valid I-20 or DS-2019
Valid F-1 or J-1 Visa
Valid Passport (at least six months at the time of entry to the U.S.)
SEVIS I-901 Payment Confirmation
Financial Documents dated within the past three months to cover at least one full
academic year
Proof of course enrollment
ISSS contact Information

For additional information, please visit:
https://www.american.edu/student-
affairs/isss/travel-and-re-entry.cfm

*You cannot enter the U.S. more than 30
days before the start date of your
program.*

American University5iEagle Portal

iEagle.american.edu

iEagle is the portal for international students at the American University. It is used to
request everything from a travel letter/signature to a new I-20 to OPT.

After you are admitted to the American University, you will have access to iEagle. You
will use this to submit documents throughout your time at the American University.
Please take some time to familiarize yourself with the portal.

Here is the home page for current students:

Immigration Registration

Once you arrive in the U.S., you will need to complete immigration registration.

By using iEagle, you can easily submit the required documents and your new address in
the U.S. Please see below the required steps for immigration registration, through
iEagle.

American University6Employment: F-1 Visa Holders

On-Campus Employment
As a full-time F-1 student, you can work up to 20 hours per week during the
academic year, and an unlimited number of hours per week during vacation periods as
long as you work on campus and you maintain good academic standing. To start an
on-campus job and obtain a Social Security Number, you need to take the following
steps:
1.
2.
3.

 Find employment on campus.
 Have your employer process the hiring online.
 Receive work authorization from ISSS. To apply for work authorization, please
submit the "On-Campus Work Authorization Request" on iEagle.
 Go to the Human Resources/Payroll Office to complete hiring and tax forms.
 Make an appointment on-line to see the HR foreign tax specialist by logging on to
myau.american.edu.
 Go to ISSS to endorse the employment social security letter and get advice on
applying for a Social Security Number.
 Go to the Social Security Office to apply for a Social Security card.
 Reminder - you must receive approval every semester to work on campus.
You cannot legally work witout authorization from ISSS.

4.
5.

6.

7.
8.

Off-Campus Employment

Please visit the ISSS website for detailed off-campus employment information:
https://www.american.edu/student-affairs/isss/employment.cfm

American University7Employment: J-1 Visa Holders

On-campus employment

*If AU issued your DS-2019

J-1 visa holders are eligible for part-time on-campus work during the school year (full-
time during vacation periods), with permission of the Responsible Officer. Please
contact the Responsible Officer listed on your DS-2019 to learn more about work
authorization.

Off-campus employment

Academic Training is an employment authorization. It can be used during or after your
academic program. To apply, you need approval from your J-1 Responsible Officer.
Post-Completion Academic Training:

Academic Training following the completion of your program of study must involve
paid employment.
You must obtain a written offer of appropriate employment and a letter from your
department and present this paperwork to your J-1 Responsible Officer.
While you are on post-completion academic training, if you travel outside the US,
you will need a travel signature on your DS-2019 before departure.

Social Security Card

A Social Security Card is required for anyone to be paid in the United States. As an F-1
or J-1 international student, you can only be issued a Social Security Number (SSN) if
you have legal paid employment in the United States (such as an on-campus job).

For Social Security Office information, call 1-800- 772-1213  or visit http://www.ssa.gov.

Taxes

Taxes for the previous year is generally due in mid-April. This affects every F-1 and J-1
international student or scholar who was in the U.S. in that tax year, even if you did
not work.

You are responsible for filing state as well as federal taxes, based on the state where
you live. If you lived in more than one state in one year, you will need to file tax forms
for each state. Please visit: https://www.american.edu/student-
affairs/isss/taxes.cfm for more information!

American University8Academics: Essential Terms and
Definitions

Academic Advisor
An academic advisor is a staff member in your school or department who will help you
plan your academic program. You need to consult with your academic advisor before
you register for classes each semester.

Academic Calendar
Students can keep track of key dates and different activities on campus throughout the
academic semester and year. The calendars can be accessed through these links;

Main campus academic calendar:
https://www.american.edu/provost/registrar/academic-calendar.cfm#nav6206595
WCL academic calendar:
https://www.wcl.american.edu/academics/academicservices/registrar/current-
students/academic-calendar/

Academic Probation
Students are placed on academic probation when they do not maintain the minimum
required Grade Point Average (GPA), which is at least 3.0 for most graduates and 2.0 for
undergraduates.

Add/Drop
After registering, students may add or drop classes by filling out an Add/Drop
Registration Change Form and submitting it to the Registrar’s Office, or online through
the myau.american.edu portal. Such changes must be made within the appropriate
deadlines, which are published in the Schedule of Classes and in the Academic
Calendar.

Core Requirements
Compulsory courses required for completion of the degree.

Credits
Units that institutions use to record the completion of courses of instruction (with
passing or higher grades) that are required for an academic degree.

Dismissal
A student can be prohibited from continuing at AU under certain circumstances, such
as failure to maintain an adequate GPA, failure to meet financial obligations, or for
disciplinary reasons. Once dismissed, a student cannot enroll for one calendar year. A
student on an F-1 or J-1 visa is not authorized to remain in the U.S. after being
dismissed.

American University9Academics: Essential Terms and
Definitions

Electives
Courses that students may “elect” or choose to take for credit toward their intended
degree, as distinguished from courses that they are required to take.

GPA
GPA is the acronym for Grade Point Average, which is the average of all the grades you
received in your program.

Major
The subject or area of studies in which a student concentrates. Undergraduates often
choose a major after exploring different subjects during their first two years.

Syllabus
An outline of topics to be covered in an academic course, and generally includes the
class objectives, assignments, assignment due dates, and how the course grade will be
determined.

Transcript
A transcript is a permanent record of your grades which is kept in the Registrar’s Office.
You can request either an official or unofficial transcript for a small fee.

Withdrawal
The administrative procedure of dropping a course or leaving an institution.

Freshman
A first-year student at high school, college, or university.

Sophomore
A second-year student at a high school, college, or university.

Junior
A third-year student at a high school, college, or university.

Senior
A fourth-year student at a high school, college, or university.

American University10Academic Overview

Academic Integrity:
Academic integrity essentially means “intellectual honesty:" honesty in the use of
information, in formulating arguments, and in other activities related to the pursuit of
knowledge and understanding. Academic dishonesty has very serious consequences,
such as a grade “F” for the course, a notation indicating an academic integrity violation
on your permanent academic record, and even dismissal from the university.
Please visit: http://www.american.edu/academics/integrity for more information.

Course Enrollment:
First-Time Student Course Enrollment:
You have most likely completed course enrollment for your first semester before
arriving at AU. If not, please contact your academic advisor immediately to begin this
process.

The Credit System
Students at U.S. universities complete their degrees when they have accumulated a
certain number of “credits.” It usually takes somewhere between 120 and 180 credits to
earn a Bachelor’s degree, between 30 and 42 credits to earn a Master’s Degree, and
about 72 credits to earn a Doctorate degree.

Degree Courses
The individual courses that make up the degree program can be divided into the
following types:

Core Courses
Major Courses
Minor Courses
Electives

American University12Grading System

Grade Point Average (GPA)

A cumulative grade point average is the GPA for all courses taken throughout the
degree program. To work out your GPA, take the numerical value assigned to the letter
grade you achieve for each course:

A = 4 points, A- = 3.67 points, B+ = 3.3 points, B = 3.0 points, B- = 2.67 points, C+ = 2.33
points, C = 2.0 points, C- = 1.67 points, and D = 1.0 point, then multiply this number by
the number of credits each course is worth. Finally, add these numbers together and
divide by the total number of credits for all courses. You can see your GPA under
"Academics’" on your myAU portal.

Pass/Fail Grading Options

A grade of Pass indicates performance of no less than a 2.00 (“C”) on a conventional
grading scale. Pass/Fail grades are not calculated in the GPA.
Undergraduate students: Students may select the Pass/Fail option for no more than
four courses after admission to the university. In any given semester, students may
select the Pass/Fail option in only one course. For more information, please visit:
https://www.american.edu/provost/undergrad/undergrad-rules-and-regulations.cfm.

Graduate students, unless approved by the associate dean, must earn a letter-grade
for a course unless that course is only offered pass/fail or SP/UP. For more
information, please visit: https://www.american.edu/provost/ogps/graduate-
studies/2020-graduate-academic-regulations.cfm.

Grades and Transcripts

U.S. universities employ a system of continual assessment and assign grades for each
course taken.

The following is a general percentage/letter grade scale for classes taken at U.S.
colleges and universities, although the percentages may differ from college to college
and from professor to professor and school to school:

100 – 90% = A                                        79 – 70% = C                                         Below 59% = F

89 – 80% = B                                          69 – 60% = D

American University13myAU Portal (Student Portal)

The student portal integrates crucial information on academics and technology support
for students at AU. To access the portal, you must create an EagleNet user ID. You can
do so by clicking on "Create Your Account" at the center of the page:
https://myau.american.edu. Some useful links on the myAU portal include: Academics,
Life@AU, Finances, and Technology.

Learning Management Systems

Canvas
What is Canvas? Canvas provides intuitive design, a modern interface, and enhanced
communication tools to deliver engaging and high-quality learning experiences for
students.

How do I use Canvas?
We recommend checking this overview video
(https://community.canvaslms.com/docs/DOC-18585-getting-started-with-canvas-as-a-
student) to learn more about Canvas. Learn how to use Canvas, set your notification
preferences, use the Canvas Student app, navigate the dashboard, and access and
submit assignments.

Canvas Support

Still unsure about how to use Canvas? Use the Help menu located at the bottom of
Global Navigation after you log in to Canvas (https://american.instructure.com). Please
also visit the global Canvas community website (https://community.canvaslms.com/) for
how-to guides and tutorials. The Canvas support section has a detailed list of FAQs,
including how to access your Canvas courses with the Canvas Student and Canvas
Teacher mobile apps.

For Technical Support, please visit: https://help.american.edu/lss?id=lss_canvas_stu
If you need additional support, visit the Quick Start Knowledge Base for detailed
instructions on the features of Canvas (https://community.canvaslms.com/docs/DOC-
18574-getting-started-with-canvas-as-a-student).

COVID-19 Canvas Resources: https://community.canvaslms.com/t5/COVID-
Resources/gh-p/contingency

American University14
Campus Resources

Library Resources and Writing Support
The University Library (also known as Bender Library) supports students’ research
through a vast array of services and collections. The library’s web site provides access to
internet subject guides, citation formats, information for contacting a librarian, etc.
Website: http://www.american.edu/library

Mathematics and Statistics Tutoring Lab
The Mathematics & Statistics Tutoring Lab provides virtual tutoring to students in the
following courses:
• Basic Algebra
• Applied Calculus
• Finite Mathematics
• Calculus Finite Mathematics: Elementary Models Basic Statistics Pre-calculus
Website: www.american.edu/cas/mathstat/tutoring.cfm

Internships
Internships vary from unpaid service to work for pay and may be either full- or part-
time positions. Interns work with businesses, in labs, with different levels of
government, and with arts, community, social and international organizations. You can
find guidelines on how and where to find an internship, and links to the regulations of
the different academic departments on the AU Career Service website:
www.american.edu/careercenter/

Academic Support and Access Center Services
The Academic Support and Access Center (ASAC) supports the academic development
and educational goals of all AU students and is committed to promoting access for
individuals with disabilities within the university's diverse community.

ASAC Learning Resources

Individual instruction in time management, reading and note taking strategies, and
exam preparation
Writing Lab appointments
Free peer tutoring

Academic support appointments are all virtual and can be scheduled online. For the
Tutoring Lab, Writing Center, and Quantitative Support, visit:
https://american.mywconline.net/.

American University15Campus Resources

ASAC Learning Resources (cont.)
For Academic Coaching visit: https://auacademiccoaching.youcanbook.me/.
Students in courses with Supplemental Instruction (SI) will receive information from
their SI Leaders about how to access services via Blackboard Collaborate. For more
information, visit: www.american.edu/ocl/asac/.

Center for Language Exploration, Acquisition & Research (CLEAR)
A multimedia facility created to support the study of foreign languages and cultures
through the use of advanced audio, video, film, computer, and satellite
telecommunication technologies.

During fall and spring semesters, CLEAR administers university-wide Tool of Research
(TOR) language examinations for master’s and PhD candidates. CLEAR also provides
personal tutoring by language instructors, graduate assistants, and native speakers to
university language students. Website: http://www.american.edu/cas/clear/index.cfm

The Career Center
The Career Center offers career advising; internship and job search preparation; self-
assessment instruments and interpretations; a career resource library and computer
lab; online postings of internships and part-time and full-time jobs; graduate school
advising; preparation and advising for merit awards and fellowships; employer panels;
job fairs; on-campus recruiting; résumé referral; and alumni career networking.
Website: http://www.american.edu/careercenter

Center for Diversity and Inclusion
The mission for the CDI is to enhance LGBTQ, multicultural, first generation, and
women’s experiences on campus. The Center’s vision is to create an American
University where people of all identities & experiences are understood, appreciated,
and fully included in the community and where equitable treatment and outcomes
prevail. Connect with CDI: https://www.american.edu/ocl/cdi/connect.cfm or visit their
website: https://www.american.edu/ocl/cdi/.

Student Conduct and Conflict Resolution Services
If you're involved with an alleged violation of the Student Conduct Code, the Student
Conduct staff will facilitate administrative and organizational support to resolve the
issue. To schedule a meeting, please contact conduct@american.edu or visit
https://www.american.edu/student-affairs/index.cfm

American University16Campus Resources

Kay Spiritual Life Center
Kay Spiritual Life Center is an interfaith house of worship and home to a rich array of
faith communities, cultural and educational programs, student organizations, feasts,
festivals, circles of prayer, and activism. Website: http://www.american.edu/ocl/kay

Disability Support Services
The Disability Support Services office works to ensure that persons with temporary or
permanent disabilities have an equal opportunity to participate in and enjoy the
benefits of the university’s programs, services, and activities. Website:
https://www.american.edu/provost/academic-access/index.cfm
Americans with Disabilities Act (ADA)
Discrimination based on disability is prohibited by university policy and local and
federal laws, including the Rehabilitation Act of 1973 and the Americans with Disabilities
Act of 1990 and its Amendments Act of 2008. The university is committed to providing
equal educational opportunities for qualified individuals with disabilities. As an
international student, you are protected under the ADA. Please visit:
https://educationusa.state.gov/resources-students-disabilities for more resources.

One Card

The One Card is many things in one: your university ID, your way to access campus
facilities, and a convenient way to dine on campus and use many other services.

You'll show or swipe the One Card to enter your residence hall or office, use a meal
plan, check out books at Bender Library, do laundry, print papers, make copies, use
the fitness center, and access a range of services. If you load it with EagleBucks, you
can even use it many off-campus restaurants and businesses around DC.

How to Get a One Card
You'll get your One Card once you are granted status as a student, staff, or faculty
member. More information can be found:
https://www.american.edu/ocl/onecarddining/get-one-card.cfm

American University17Health

Student Health Center
The AU Student Health Center provides primary care medical services and health
education and wellness programming to AU students. When you need medical
attention, whether for a routine exam, allergy injection, or an urgent medical problem,
call 202-885-3380 or stop by during operating hours to schedule an appointment.

Patient Appointments:
McCabe Building, 4400 Massachusetts Avenue NW Washington, DC, 20016
Hours of operation are currently Monday-Friday, 8 am - 5:00 pm.
Website: https://www.american.edu/student-affairs/healthcenter/

AU Student Health Insurance
At AU, medical insurance is mandatory for all full-time degree students, resident
students, and international students on F-1 or J-1 visas. Enrollment in the
university-sponsored Student Health Insurance Plan is automatic and billed to a
student account unless the student submits a waiver that identifies alternate and
comparable coverage. More information and the current insurance rate can be found
on the Student Health Insurance website:
https://www.american.edu/aucentral/about-student-health-insurance-plan.cfm

American University18Health

The Center for Well-Being Programs and Psychological Services
The Center for Well-Being Programs and Psychological Services offers individual
counseling (primarily for crisis intervention, assessment, short-term support, and
referrals to private mental health care); psychotherapy and discussion groups;
workshops and presentations; consultation and outreach; and self-help and web
resources. The counseling staff is composed of psychologists, social workers, and
graduate and postgraduate trainees. Counseling is confidential, in accordance with
ethical and legal standards. There is no charge for services. Website:
https://www.american.edu/student-affairs/counseling/

Medical Emergencies
If you are feeling under the weather use our free 24/7 line. Call 833-381-8545 for
professional medical advice at any time. Available to all AU students.

In case of Emergencies: If the Health Center is closed, you can do one of the following
things. If you live on campus in a university residence hall, contact Public Safety at 202-
885-3636 to coordinate transportation to the emergency room. If you live off campus,
have a friend drive you or call a cab or ambulance to the nearest emergency room.
You can also call 911.

American University19COVID-19 Resources

COVID-19 Announcements:

COVID-19 Information can be found on the Office of Campus Life's website and is
updated frequently:
https://www.american.edu/ocl/healthcenter/covid-19-help-information.cfm

COVID-19 Testing Options

Testing is available for students on campus for the Spring 2023 semester.
Please find out more information on testing for the Spring 2023 semester here:
https://www.american.edu/ocl/healthcenter/covid-19-help-information.cfm

Psychiatry During the COVID-19 Pandemic

All psychiatric appointments are now being conducted via telepsychiatry. This service
is only available for students who are physically located in Washington, DC, as our
psychiatrist and psychiatric nurse practitioner are not licensed to offer telepsychiatry
to students who reside outside of DC.

For psychiatry appointments, please call: 202-885-3565 or email
Psychiatry@american.edu (Please provide your First Name, Last Name, Date of Birth,
and AUID Number).

Please visit their website for more information:
https://www.american.edu/ocl/healthcenter/

American University20Other Resources

Groceries
There are a number of grocery stores close to AU. At many grocery stores in the U.S.,
you can also get medicines and other non-grocery items. You are also able to get
limited groceries on-campus at the Eagles Nest. The closest grocery stores to campus
are:

Giant Food
3336 Wisconsin Ave NW, Washington, DC 20016

Target
4500 Wisconsin Ave NW, Washington, DC 20016

Whole Foods
2323 Wisconsin Ave NW, Washington, DC 20007

Many grocery stores and pharmacies have free memberships and offer coupons and
discounts to their members.

Pharmacies
The closest pharmacy to campus is Walgreens on New Mexico Ave. You can get
vaccines, fill prescriptions, and buy some groceries at pharmacies in the U.S. Some
pharmacies, like the CVS at 2226 Wisconsin Ave NW, have Minute Clinics in them, which
are ideal for non-life threatening medical concerns.

Places to Eat on Campus
Mary Graydon Center
AU offers many dining options for students and opening hours may vary depending on
the locations and time of the year.

Find a place to eat on campus and
check today’s dining hours:
https://dineoncampus.com/au

American University21Finance and Banking

Opening a bank account
Checking accounts are convenient for paying ordinary bills and for shopping. To open a
checking account, go to the “New Accounts” department at the bank you have chosen.
You will need to bring your passport, visa, and proof of residence (such as your lease). A
bank officer will help you to open an account by explaining the different kinds of
accounts available and the costs and services of each one.

Using a Check
You may need to use checks to pay bills and in order to set up direct deposit. When you
first open a bank account, you will have to wait for your permanent checks to be issued.
In the meantime, the bank will provide you with temporary Starter Checks. Your
permanent checks are usually mailed to you at a later date. Starter Checks do not have
your name and address printed on the top, so some businesses may be reluctant to
accept them.

Transferring Money to the U.S. from Overseas
International students may wire (i.e. transfer) money to their bank account in the U.S.
from a bank account overseas. The money is available as soon as the U.S. bank receives
it, but it may take up to a week for the home country bank to send the transfer. The
cost is approximately $10. If you want to wire money:

1.

2.
3.

4.

 Call a wire service and request that your money be sent to the main branch of your
bank.
 Instruct the main branch to send the money to your local branch.
 Instruct the bank to “Pay Upon Proper Identification” and give your name as the
recipient.
 Collect your money at the bank with proper identification after your arrival.

Direct Deposit
When you work on campus, AU’s Payroll office will deposit your bi-weekly payment
directly into your bank account. Please follow these simple steps to sign-up for direct
deposit on-line:

1.
2.
3.
4.
5.
6.

 Go to myAU Portal at myau.american.edu
 Click on Work@AU
 Click on HR/Payroll Online
 Click on Payroll
 Click on Change Direct Deposit
 Follow the instructions

American University22Finance

EagleBucks
EagleBucks is a no-fee, prepaid convenience account that is accessed via the AU ID card
and can be used to pay for goods and services at various on- and off-campus retailers,
residence hall laundry machines, Bender Library and WCL copiers and laser printers,
and select university services. For more information, visit:
https://www.american.edu/student-affairs/onecarddining/eaglebucks.cfm

An EagleBucks account is activated when the student deposits funds into their account
at the office of Student Accounts; Housing and Dining Programs office; EagleBucks
Value Stations at different locations on campus (Mary Graydon Center, 1st floor and
Bender Library, lower level by the Copy Center); or on-line under Finances. Find out
details on how you can utilize your Eaglebucks with Grubhub.

Mail

The following examples illustrate how the mail you receive or send out should be
addressed in order to ensure and expedite its delivery.

Sending mail to an on-campus address:
 [Student Name]
The American University
 [Student Residence Hall], [Room Number]
4400 Massachusetts Ave., NW
Washington, DC 20016-81XX*
USA

Fitness at AU

Sending mail to a Post Office box:
[Student Name]
Route 187, Box 22
Washington, DC 20016
USA

AU has many fitness facilities for students and if you are enrolled in classes, you can
activate your membership to RecFit (https://www.american.edu/recfit/). This will allow
you access to the fitness and aquatics center and the different fitness/sports programs
on campus!

American University23Transportation

Getting a U.S. Driver’s License
At the DC Department of Motor Vehicles, you must provide the DMV official with the
following original documents (no photocopies!):

Unexpired foreign passport with unexpired nonimmigrant visa issued for six or
more months,
I-94 reflecting duration of stay
Valid I-20
Social Security Card with your name, signature, and Social Security Number (SSN)
If you do not have an SSN, a letter from ISSS or the Social Security Administration
stating why you are not eligible for the SSN
Unexpired lease or rental agreement with your name listed as the lessee or renter
Utility bill with your name and current DC address, issued within the last 60 days
DC property tax bill
Unexpired homeowner’s insurance policy with your name and current DC address
A foreign driver’s license, or an out-of-state driver’s license. If you do not have a
foreign or out-of-state driver’s license: an unexpired DC learner’s permit and the
successful completion of the skills road test

Driving in Washington can be difficult, especially because parking spaces are hard to
find. Parking garages and lots often cost over $3.25 per hour and as much as $20.00 a
day. Metered parking, which takes coins, is sometimes available, but usually only for an
hour or two. Many streets have parking restrictions during rush hour, which usually
lasts from 7:00 a.m. to 9:30 a.m. and from 4:00 p.m. to 6:30 p.m. If you park in a space
which is restricted, you could get a parking ticket and your car could be towed. To pay
for metered parking through an app use: https://parkmobile.io/

Getting Around DC
All of DC and many areas of Maryland and Virginia are accessible by Metro trains, or
Metrorail, and buses. To get directions on how to get from one address to another via
the Metro system, go to the WMATA (Washington Metropolitan Area Transit Authority)
website at www.wmata.com.
Students will be able to utilize the UPass system using a personal SmarTrip card,
provided by WMATA and AU. It provides unlimited rides throughout the semester on
Metrorail and Metrobus (including express and airport shuttle buses). The program
extends to all full-time undergraduate, graduate, and law students. Cards will be
available for pick-up at the beginning of the semester. After that, the Office of Parking
and Commuter Services will handle replacement requests and late pick-ups. Website:
https://www.american.edu/finance/transportation/upass.cfm

American University24DC Metro Map

Visit https://www.wmata.com/ to learn more about services in DC, including buses and
metro services.

American University25TENLEYTOWN

Know your neighborhood!

Tenleytown is a small neighborhood right next to AU and it is one of the oldest communities in
the District of Columbia, second only to Georgetown. It used to be a rural village, now it's home
to many local businesses and reasonable restaurants. Exploring the neighborhood is easy--Hop on
the AU shuttle from campus, get off at Tenleytown Metro and walk along Wisconsin Avenue.

Restaurants

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.

14.

Yosaku, Japanese  $$
Steak n' Egg,  All-day breakfast $
Satay Club, Thai & Malaysian  $
Seoul Spice, Korean $
District Taco,  Mexican $
Bandit Taco,  Tacos $
Guapo's, Mexican $$
Chick-fil-A, Fried Chicken $
Panera, Sandwich/Coffee $
Masala Art, Indian $$
Z Burger, Hamburgers $
Chipotle Mexican Grill $
CAVA, Build your own
Mediterranean $
Nando's Peri-Peri, South African $$

Shops

15. CVS: Pharmacy
16. Whole Foods: Grocery
17. WAWA: Quick stop grocery
18. Container Store
19. Target: one stop shop for home goods,
clothing, electronics

Bank

Required Documents to open account:

Passport with visa
AU ID Card
Valid U.S. phone number
Valid U.S. address
Enrollment Verification
Tenleytown is home to multiple banking
options! Contact the bank ahead of visiting to
make sure you meet eligibility requirements for
opening an account.

1

2

To Frien
dship Heights

3

5

4

6

18

19

Tenleytown-AU
Metro Station

7

8

15

17

16

9
10

11

Wisco
nsin Ave

WCL

U

This way to A
Nebraska Ave

AU
Shuttle Stop

12

13

14

Tenleytown Main Street
collaborates with local
businesses to provide events and
discounts to the AU and local
community. Check out their
website or download the
Tenleytown Main Street smart
phone app to see this week's
events or deals!
tenleytownmainstreet.org

Use your smart phone to snap the
code!

Need a cellphone?

DC:

Georgetown Apple Store

Near the Friendship Heights Metro
Station:

AT&T
T-Mobile
Verizon

Friendship Heights is one
metro stop north of
Tenleytown-AU

BUS: 30N, 30S, 31, 33 from
Tenleytown

Georgetown
Prime neighborhood with a location right on the Potomac
River. Offers kayaking as well as great views from the
Georgetown Waterfront Park.

BUS: 96 from Tenleytown

U Street / Shaw
The Shaw neighborhood is a lively corridor with great
restaurants and live music venues. Ben's Chili Bowl is a
must-visit hot dog eatery!

O T H E R   N E I G H B O R H O O D S

Metro: Red Line from
Tenleytown

DuPont Circle
This area offers a variety of fast casual restaurants for
hanging out as well as great architecture. There are also
many embassies nearby worth touring.

Adams Morgan (AdMo)
If you have a craving for international cuisine, Adams
Morgan is the spot for you. AdMo has got you covered
with pretty much every food option imaginable.

BUS: 96
from Tenleytown
Metro: Red Line and
15 min walk

AU Resources
&
 Essentials

Dean of Students
Location: 408 Butler Pavilion
Phone: 202-885-3300
https://www.american.edu/ocl/dos/
The Office of Dean of Students supports students to
promote their growth and development.

Academic Support & Access Center (ASAC)
Location: Mary Graydon Center 243
Phone: 202-885-3360
https://www.american.edu/provost/academic-access/
ASAC supports the academic development and
education goals of all students at AU.

Center for Well-Being Programs and Psychological
Services (The Well-Being Center)

For Psychological Services:
Location: Mary Graydon Center 214
Phone: 202-885-3500

For Well-Being Programs:
Location: Hughes Hall 105
Phone: 202-885-3276
https://www.american.edu/ocl/counseling/
The Well-Being Center provides the full range of
psychological and well-being services to improve student
access to the wellness resources they need to thrive at AU.

AU Central
Location: Asbury 201
Phone: 202-885-8000
https://www.american.edu/aucentral/
AU Central brings together the front-line services related
to student accounts, registration, and Veterans Services.

U Pass
Location: Don Myers Building  (Lower Level)
Contact: upass@american.edu
https://www.american.edu/finance/transportation/up
ass.cfm
U Pass is a convenient and affordable metro pass for AU
students to travel around DC, Maryland, and Virginia
during Fall and Spring semesters.

Writing Center
Location: Bender Library Commons
Phone: 202-885-2991
https://www.american.edu/provost/academic-
access/writing-center.cfm
"Students prepare papers, we prepare students."
Writing Center offers 45-minute free consultations.

University Library
Phone: 202-885-3232
https://www.american.edu/library/
University Library enables education and research
success by offering various services to the AU
community.

One Card & Dining Services
Location: Mary Graydon Center 123
Phone: 202-885-2273
https://www.american.edu/ocl/onecarddining/
This office supports American University's Meal
Plan Administration, One Card production & basic
access, and university vending contracts.

Housing & Residence Life
Location: Anderson Hall
Phone: 202-885-3370
https://www.american.edu/ocl/housing/
Creating meaningful student experiences in the
residence halls and on-campus while encouraging
students to learn and grow together in community.

University Police
Location: Don Myers Building
Phone: 202-885-2527
Campus Emergency Call:  202-885-3636
https://www.american.edu/police/
University Police is committed to providing a safe
environment for all AU community members.

U Pass Pick-up
U Pass can be picked up at the Parking and Commuter Services
office located at Don Myers Building. The office hours are as
follows:  Parking & Commuter Services

Monday - Friday: 9:00AM - 5:00PM

International Student and Scholar Services (ISSS)
Location: Butler Pavilion 410
Phone:202-885-3350
ISSS is your gateway into the campus life at AU! We are committed to supporting
international students with complex visa regulations and transitioning to AU life and beyond.

Know your Rights When
Encountering Law Enforcement

Q: What kind of law enforcement officers might try to question me?
A: You could be questioned by a variety of law enforcement officer, including state or
local police officers, Joint Terrorism Task Force members, or federal agents from the
FBI, Department of Homeland Security (Immigration), Drug Enforcement
Administration, Naval Criminal Investigate Service, or other agencies.
Q: Do I have to answer question asked by law enforcement officers?
A: No. You have the constitutional right to remain silent.
Q: Can I talk to a lawyer before answering questions?
A: Yes. You have the constitutional right to talk to a lawyer before answering questions,
whether or not the police tell you about that right.
Q: What if I speak to law enforcement officers anyway?
A: Anything you say to a law enforcement officer can be used against you and others.
Keep in mind that lying to a government official is a crime but remaining silent until you
consult with a lawyer is not.
Q: Do I have to show officers my immigration documents?
A: The law requires non-citizens who are 18 or older and who have been issued valid
U.S. immigration documents to carry those documents with them at all times. Failure to
comply carry these documents can be a misdemeanor crime. It is never a good idea to
show an officer fake immigration documents or to pretend that someone else’s
immigration documents are yours.
Q: What if law enforcement officers stop me in my car?
A: Keep your hands where the police can see them. You must show your driver’s
license, registration and proof of insurance if you are asked for these documents.
Q: What should I do if law enforcement officers arrest me?
A: The officer must advise you of your constitutional rights to remain silent, to an
attorney, and to have an attorney appointed if you cannot afford one. You should
exercise all these rights, even if the officers don’t tell you about them.
Q: Can I call my consulate if I am arrested?
A: Yes. Non-citizen arrested in the U.S. have the right to call their consulate or to have
the law enforcement officer tell the consulate of your arrest. Law enforcement must let
your consulate visit or speak with you if consular officials decide to do so. Your
consulate might help you find a lawyer or offer other help.

This information tells you about your basic rights. It is not a substitute for legal advice.
You should contact an attorney if you have been arrested or believe your rights have
been violated. This information was retrieved from the ACLU. For additional
information: https://www.aclu.org/sites/default/files/pdfs/immigrants/kyr_english.pdf

American University26Helpful Links for Quick Resources

ISSS Virtual Appointments: https://isssau.youcanbook.me/
ISSS Home page: https://www.american.edu/student-affairs/isss/
Get Most Recent I-94: https://i94.cbp.dhs.gov/I94/#/recent-search
ISSS Employment: https://www.american.edu/student-
affairs/isss/employment.cfm
iEagle Portal: ieagle.american.edu
AU Student Health Insurance: https://www.american.edu/aucentral/about-
student-health-insurance-plan.cfm
ISSS Travel and Re-entry: https://www.american.edu/student-affairs/isss/travel-
and-re-entry.cfm
myAU Portal: myau.american.edu
Social Security Office: http://www.ssa.gov
ISSS Taxes Information: https://www.american.edu/student-
affairs/isss/taxes.cfm
AU Academic Calendar: https://www.american.edu/provost/registrar/academic-
calendar.cfm
Undergraduate Academic Regulations:
https://www.american.edu/provost/undergrad/undergrad-rules-and-
regulations.cfm
Graduate Academic Regulations:
https://www.american.edu/provost/ogps/graduatestudies/
2020-graduate-academic-regulations.cfm
How to use Canvas: https://community.canvaslms.com/docs/DOC-18585-
getting-started-with-canvas-as-astudent
Canvas Login: https://american.instructure.com
Canvas community Website: https://community.canvaslms.com/
Library Resources and Writing Support: http://www.american.edu/library
Mathematics and Statistics Tutoring Lab:
www.american.edu/cas/mathstat/tutoring.cfm
AU Career Service website: www.american.edu/careercenter/
Tutoring Lab, Writing Center, and Quantitative Support:
https://american.mywconline.net/
Academic Coaching visit: https://auacademiccoaching.youcanbook.me/

American University27Helpful Links for Quick Resources

Center for Language Exploration, Acquisition & Research (CLEAR):
http://www.american.edu/cas/clear/index.cfm
Center for Diversity and Inclusion: https://www.american.edu/student-
affairs/cdi/
Student Conduct and Conflict Resolution Services:
https://www.american.edu/student-affairs/index.cfm
Kay Spiritual Life Center: https://www.american.edu/student-affairs/kay/
Disability Support Services: https://www.american.edu/provost/academic-
access/index.cfm
Americans with Disabilities Act (ADA):
https://educationusa.state.gov/resources-students-disabilities
How to Get a One Card: https://www.american.edu/ocl/onecarddining/get-one-
card.cfm
Student Health Center: https://www.american.edu/student-affairs/healthcenter/
Center for Well-Being Programs and Psychological Services:
https://www.american.edu/student-affairs/counseling/
COVID-19 Announcements: https://www.american.edu/ocl/healthcenter/covid-
19-help-information.cfm
COVID-19 Testing Options: https://www.american.edu/ocl/healthcenter/covid-19-
help-information.cfm
Psychiatry During the COVID-19 Pandemic: Psychiatry@american.edu
EagleBucks: https://www.american.edu/ocl/onecarddining/eaglebucks.cfm
RecFit: https://www.american.edu/recfit/
WMATA (Washington Metropolitan Area Transit Authority): www.wmata.com
UPass: https://www.american.edu/finance/transportation/upass.cfm
Know Your Rights:
https://www.aclu.org/sites/default/files/pdfs/immigrants/kyr_english.pdf

Disclaimer: The materials in this handbook have been prepared for general information purpose only. They do not
constitute legal advice or serve as a substitute for legal counsel. As information may change, please refer to individual
websites, offices, or vendors for most current information.

American University28