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stringlengths 55
2.42k
| rendered_output
stringclasses 77
values |
|---|---|---|---|---|---|
I am still waiting on my card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I am still waiting on my card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
What can I do if my card still hasn't arrived after 2 weeks?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What can I do if my card still hasn't arrived after 2 weeks? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I have been waiting over a week. Is the card still coming?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I have been waiting over a week. Is the card still coming? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Can I track my card while it is in the process of delivery?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Can I track my card while it is in the process of delivery? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
How do I know if I will get my card, or if it is lost?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: How do I know if I will get my card, or if it is lost? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
When did you send me my new card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: When did you send me my new card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Do you have info about the card on delivery?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Do you have info about the card on delivery? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
What do I do if I still have not received my new card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What do I do if I still have not received my new card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Does the package with my card have tracking?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Does the package with my card have tracking? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I ordered my card but it still isn't here
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I ordered my card but it still isn't here Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Why has my new card still not come?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Why has my new card still not come? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I still haven't received my card after two weeks, is it lost?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I still haven't received my card after two weeks, is it lost? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Can you track my card for me?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Can you track my card for me? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Is there a way to track the delivery of my card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Is there a way to track the delivery of my card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
It's been a week since I ordered my card and it's not here. Please help?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: It's been a week since I ordered my card and it's not here. Please help? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Will I be able to track the card that was sent to me?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Will I be able to track the card that was sent to me? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I don't have my card in 1 week. Should I be worried?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I don't have my card in 1 week. Should I be worried? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
How do I know when my new card is going to arrive?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: How do I know when my new card is going to arrive? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
My new card has not been delivered to my home yet. What is going on?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My new card has not been delivered to my home yet. What is going on? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: It's been a week since you issued me a card and I still didn't get it. Should I keep waiting? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
On the card that is coming, what's the tracking info?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: On the card that is coming, what's the tracking info? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
What is the status of my card's delivery?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What is the status of my card's delivery? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Have you sent out my card yet?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Have you sent out my card yet? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
My card isn't here yet.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My card isn't here yet. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
where is my new card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: where is my new card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
It's been a week since you sent my card and I still don't have it.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: It's been a week since you sent my card and I still don't have it. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
How do I track the card you sent me?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: How do I track the card you sent me? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
When will I recieve my new card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: When will I recieve my new card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
When will I get my new card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: When will I get my new card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
What is the expected delivery date for my card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What is the expected delivery date for my card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Is there a tracking number for the card you sent me?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Is there a tracking number for the card you sent me? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I would like to track the card you sent to me.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I would like to track the card you sent to me. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Has my card been lost in delivery?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Has my card been lost in delivery? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
My new card hasn't came in.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My new card hasn't came in. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Where is the card I ordered 2 weeks ago?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Where is the card I ordered 2 weeks ago? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Can I get an update on my replacement card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Can I get an update on my replacement card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
How long does it take for a new card to ship?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: How long does it take for a new card to ship? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
What's the tracking on the card you sent?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What's the tracking on the card you sent? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I haven't received my card and am worried it is lost.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I haven't received my card and am worried it is lost. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
My card still hasn't been delivered
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My card still hasn't been delivered Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I need to find out where the card is that I ordered.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I need to find out where the card is that I ordered. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Where is my credit card that was to be mailed?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Where is my credit card that was to be mailed? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I ordered my card but it hasn't been delivered yet
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I ordered my card but it hasn't been delivered yet Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Am I able to track the card that was just sent to me?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Am I able to track the card that was just sent to me? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Can you tell me why I haven't received my new card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Can you tell me why I haven't received my new card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I'm still waiting for my new card.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I'm still waiting for my new card. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Is my card lost? I am still waiting for it to be delivered.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Is my card lost? I am still waiting for it to be delivered. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Should I keep waiting for my card to be delivered?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Should I keep waiting for my card to be delivered? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Can I track when my card will be delivered?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Can I track when my card will be delivered? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
How can I check on the status of my new card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: How can I check on the status of my new card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
A card has been sent to me, how do I track it?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: A card has been sent to me, how do I track it? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Is there a way I can get my card expedited?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Is there a way I can get my card expedited? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
What can I do to track the card you sent me?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What can I do to track the card you sent me? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
why hasnt my card come in yet?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: why hasnt my card come in yet? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
How can I periodically check the delivery of the card you sent?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: How can I periodically check the delivery of the card you sent? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
What's the reason my new card hasn't come?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What's the reason my new card hasn't come? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
How long does it take for me to get my new card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: How long does it take for me to get my new card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I don't have my card after 1 week. What are my next steps?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I don't have my card after 1 week. What are my next steps? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I know I'm getting a new card but would like know when I can expect to receive it.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I know I'm getting a new card but would like know when I can expect to receive it. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I want to find out what happened to my new card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I want to find out what happened to my new card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Was there a way for me to get tracking for that?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Was there a way for me to get tracking for that? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I am still waiting for my card.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I am still waiting for my card. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
My card hasn't arrived.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My card hasn't arrived. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Can I track the card you sent to me?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Can I track the card you sent to me? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I haven't gotten my new card.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I haven't gotten my new card. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
How long should it take for my new card to arrive in them mail? What should I do if I never receive it?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: How long should it take for my new card to arrive in them mail? What should I do if I never receive it? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Will I have to wait much longer for my new card to arrive?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Will I have to wait much longer for my new card to arrive? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
how to track the card you sent
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: how to track the card you sent Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
2 weeks ago I ordered my new card. It isn't here. What should I do?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: 2 weeks ago I ordered my new card. It isn't here. What should I do? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
How can I check on the delivery status of my card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: How can I check on the delivery status of my card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
My card has not been delivered yet and its been a week since I ordered it, please help
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My card has not been delivered yet and its been a week since I ordered it, please help Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
What's the expected wait time to recieve my new card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What's the expected wait time to recieve my new card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
How can I see the progress of delivery of the card that was sent?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: How can I see the progress of delivery of the card that was sent? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
My card was supposed to arrive, but hasn't?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My card was supposed to arrive, but hasn't? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I ordered a card and would like to know how to track the delivery progress of it.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I ordered a card and would like to know how to track the delivery progress of it. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
How long will it take for me to get my card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: How long will it take for me to get my card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
My card hasn't shown up yet.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My card hasn't shown up yet. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Does the card you sent have a tracking number?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Does the card you sent have a tracking number? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
maximum how many days get the courier?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: maximum how many days get the courier? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Is there a reason my new card hasn't arrived yet?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Is there a reason my new card hasn't arrived yet? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I've been waiting a while for my card, is there a way to know when it will arrive?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I've been waiting a while for my card, is there a way to know when it will arrive? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
How can I track my card's delivery?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: How can I track my card's delivery? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Can I track the card that was just sent to me?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Can I track the card that was just sent to me? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
If I ordered my new card last week, how much longer should I wait to receive it?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: If I ordered my new card last week, how much longer should I wait to receive it? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
What's go on, where is my new card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What's go on, where is my new card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Where is my new card if I haven't received it yet?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Where is my new card if I haven't received it yet? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Where is my card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Where is my card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Can you tell me why I haven't received my new card yet?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Can you tell me why I haven't received my new card yet? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Is there a way to track my card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Is there a way to track my card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Is there a way to track the new card you sent me?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Is there a way to track the new card you sent me? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I'm still waiting for my card.
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I'm still waiting for my card. Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
What do I need to do to get my new card which I have requested 2 weeks ago?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: What do I need to do to get my new card which I have requested 2 weeks ago? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
WHAT IS THE SOLUTION OF THIS PROBLEM
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: WHAT IS THE SOLUTION OF THIS PROBLEM Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Could I get tracking on the card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Could I get tracking on the card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Can you help me track my card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Can you help me track my card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Shouldn't my new card be here by now?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Shouldn't my new card be here by now? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Is there a reason my new card hasn't arrived?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Is there a reason my new card hasn't arrived? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
I would like to track a card sent to me, how do I do that?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: I would like to track a card sent to me, how do I do that? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
Is there a tracking number for the card?
| 11card_arrival
|
choose the correct department
|
To which of the following departments in the bank can the given query be directed?
Query: {{text}} Departments:
{% for intent in answer_choices %}
- {{intent}} {% endfor %}
|||
{{answer_choices[label]}}
|
To which of the following departments in the bank can the given query be directed?
Query: Is there a tracking number for the card? Departments:
- activate my card
- age limit
- apple pay or google pay
- atm support
- automatic top up
- balance not updated after bank transfer
- balance not updated after cheque or cash deposit
- beneficiary not allowed
- cancel transfer
- card about to expire
- card acceptance
- card arrival
- card delivery estimate
- card linking
- card not working
- card payment fee charged
- card payment not recognised
- card payment wrong exchange rate
- card swallowed
- cash withdrawal charge
- cash withdrawal not recognised
- change pin
- compromised card
- contactless not working
- country support
- declined card payment
- declined cash withdrawal
- declined transfer
- direct debit payment not recognised
- disposable card limits
- edit personal details
- exchange charge
- exchange rate
- exchange via app
- extra charge on statement
- failed transfer
- fiat currency support
- get disposable virtual card
- get physical card
- getting spare card
- getting virtual card
- lost or stolen card
- lost or stolen phone
- order physical card
- passcode forgotten
- pending card payment
- pending cash withdrawal
- pending top up
- pending transfer
- pin blocked
- receiving money
- Refund not showing up
- request refund
- reverted card payment?
- supported cards and currencies
- terminate account
- top up by bank transfer charge
- top up by card charge
- top up by cash or cheque
- top up failed
- top up limits
- top up reverted
- topping up by card
- transaction charged twice
- transfer fee charged
- transfer into account
- transfer not received by recipient
- transfer timing
- unable to verify identity
- verify my identity
- verify source of funds
- verify top up
- virtual card not working
- visa or mastercard
- why verify identity
- wrong amount of cash received
- wrong exchange rate for cash withdrawal
|
card arrival
|
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