Hp Z420 Workstation - 4 Red Light Flashes On Startup ?

Question: Question:  Today my HP Z420  workstation shut down unexpectedly while using it. When I attempted to power it back on, I received 4 flashing red lights on the power button, each also with a short beep.  What does this mean?  Is it a power supply failure ?       Paul Tikkanen has assisted me when building this machine, as was a great help.  Sincerely, Eric Wilson

Answer: You're very welcome, Eric.  Yes, 4 beeps, red flashing light could indicate a power supply issue.  Item 3 in the troubleshooting steps after going through steps 1 and 2 indicate that at this point you should try replacing the power supply.  1. Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board.  2. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly.  3.Replace the power supply.  4.Replace the system board.  May God Bless you too.  I hope you have a great week ahead, and that replacing the PSU resolves the problem.  Cheers,  Paul


HP Compaq Elite 8300 Touch All-In-One - Windows 10 Does Not Update

Question: Problem is as subject states.  I bought this excellent, still working computer 10 years ago.  Some years ago I updated to Windows 10 pro -64 bit.   I have performed the update process a number of times and it does not complete and undoes the update. (I am not trying to update to Windows 11)  Here are the two particular updates it cannot complete; 1) 2025-01 Cumulative Update Preview for .NET Framework 3.5, 4.8 and 4.8.1 for Windows 10 Version 22H2 for x64 (KB5050593) 2) 2025-03 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5053606) Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)   As you can tell I'm a user not a tech. Thanks for anything.

Answer: You're very welcome.


RAM Upgrade For HP 15-Dy1731ms

Question: I have the Intel® Core™ i3-1005G1 processor and would like to upgrade RAM from 8 GB to 16 GB. How many RAM slots does my computer have? One or two? I think it's one... Any help/advice appreciated!

Answer: Your laptop has two soDIMM slots.  I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"


Samsung 4080fx Hdd Sistem Arızası

Question: samsung proxpress m4080fx hdd sistem arızası : #s1-2445.servisi arayın diyor .ne yapmalıyım.yeni hdd taktım yazılım nasıl atacam yada yazılım atılıyormu

Answer: You require the recovery software in order to restore the operating system on the drive. If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others. I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


No Puedo Cambiar Cabezal Impresion De Smart Tank 615 Porque Al Abrir Tapas No Aparece El Cabezal

Question: He comprado un nuevo cabezal de impresi?n negro para reemplazar el actual, pero cuando abro la puerta y luego la sub puerta los cabezales quedan a la izquierda y no se centran en la impresora para poder acceder a ellos. Ya he probado reiniciarla, pero sigue igual. Alguien me podr? ayudar a resolverlo?

Answer: Hey @julian1963   Hope you are doing fine!  Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.  We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.  Thank you for your understanding.  Regards


Looking For Original OS That Came With OMEN By HP 17-CB0XXX MODEL

Question: Hi  We tried to format the hard drive and forgot to back up windows and original drivers for laptop : OMEN by HP 17-CB0XXX Omen is from 2014.  Seems like it did mess up things and we are looking for the original factory OS and SW it came with to restore it back to full function.  Sadly, whenever we try to put the Serial Number we have in the HP database to look for OS/SW/drivers, we cannot find anything for it. We used the cmd to check the serial number of the laptop. Right now the battery only lasts one hour.  We need two things: Original factory OS and SW it came with (like ISO image) Any tips to allow battery to live long  Any help will be appreciated. Thank you

Answer: Last suggestion:  Since you have Windows installed on the PC, it may still be supported by the HP cloud recovery tool to make a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook.  Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.  HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support  You can download the software from the Micrsoft Store:  HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store  If your notebook is no longer supported by this utility, there is a vendor that sells the original HP factory recovery media for older model HP desktop and notebook PC's, but you are going to have to figure out what product number your PC has.  HP/Hewlett Packard and Compaq Recovery CDs brought to you by Computer Surgeons - Archives for end of...


Re: Drivers And Software

Question: Mr. Paul, I would like to ask about how to schedule automatic system restore on Windows 11?

Answer: Hi:  See if the info at the link below is of help to you:  How to schedule automatic restore points on Windows 11 - Pureinfotech


WINDOWS Boot Manager Failed To Star

Question: windows boot manager error message: windows failed to start. a recent hardware or software change might be the cause. to fix problem: 1... 2... 3... if you do not have this disc, contact manufacturer fo assistance file: \EFI\Microsoft|Boot|BCD status: 0xc000014c info: the boot configuration data for your pc is missing or contains errors

Answer: Oops, that's an error in the storage, that's why the startup is corrupt. Replace HDD/SSD, then reinstall Windows.


The Bios Recovery Files Cannot Be Found Or The Files Are Corrupted

Question: I got this message on my screen "The BIOS recovery files cannot be found or the files are corrupted" and it is asking me to insert the BIOS USB recovery drive into the PC. the problem I am not able to find the BIOS version of my PC. Could you please help me ?

Answer: Your PC's specifications indicate that it comes with a HP 'Trout' motherboard with a SSID of 87A4.  HP All-in-One 24-dp0002ne Product Specifications | HP® Support  This is the latest BIOS update you would use to make a USB BIOS recovery drive with on another PC:  HP All-in-One PC 24-dp0000wi Software and Driver Details  Watch this video for how to create the BIOS recovery flash drive:  Updating the BIOS on HP Consumer Desktops outside of Windows 11| HP Computers| HP Support - YouTube  Here is how to use the BIOS recovery flash drive after it has been successfully created:  After you create the USB BIOS recovery drive, follow the instructions that show up on the screen immediately after the USB recovery drive has been successfully created, which I believe are as follows:  1. Power off the device to be recovered.  2. Insert the USB flash drive into a USB port.  3. Power on the device.  4. The device may reboot up to 3 times with indicator lights on the keyboard flashing, or the screen appearing blank for short time.  Hopefully, that will fix the problem for you.  That would be the only suggestion I can offer.


Drivers, Why Are There None For A Laptop With Windows 10?

Question: I installed a new SATA SSD and Windows 10 Home, now HP shows NO drivers and device manager shows some devices need the drivers. This is very disappointing.

Answer: Yes, you can order a recovery kit of the original factory image from this vendor at the link below:  Computer Surgeons - Windows 10 Home - 64 Recovery Kit Part Number 856403-001 For Pavilion Notebook M...


Got An Sd Card Stuck Inside The Sd Inserter

Question: ok so i was just using a micro sd card and it was working perfectly fine and then when i was trying to insert it again it fell inside and i cant get it out in any way

Answer: If you can't do it yourself, you will need to take your laptop to a shop to have it removed.    I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"


Pens For Envy 360 16ac0003na ?

Question: I've just bought but not yet received an Envy X360 16-ac0003na. It doesn't have a pen included. There seems to be a lot of different pens available, battery and rechargeable. What is the 'tilt' feature for? What pen/pens are suitable for this model? Any views on non genuine pens?

Answer: @Rocketman11, Welcome to the HP Support Community!      Thanks for reaching out about your query regarding your HP Envy 360!  We're thrilled to have the opportunity to assist you and provide a solution.      You're right?HP offers different types of active pens, both battery-powered and rechargeable, and it can get a little confusing. To clear things up:   Tilt Feature The tilt feature is great if you do a lot of sketching or shading. It allows the pen to detect the angle at which you're holding it, which can create more natural strokes, similar to how a real pencil works. If you're into digital art or handwriting, this can make a noticeable difference in precision.   Compatible HP Pens For your HP Envy x360 16-ac0003na, I’d recommend: HP MPP 2.0 Tilt Pen (Rechargeable) ? Best for artists and note-takers who want tilt functionality. HP MPP 1.51 Pen (Battery-Powered) ? A solid, budget-friendly choice for general use. Both use Microsoft Pen Protocol (MPP), which is the standard for HP’s active pens.   Non-Genuine Pens ? Worth It? Some third-party pens might work, but it’s hit or miss. They may lack full pressure sensitivity, palm rejection, or tilt support, and compatibility isn’t always guaranteed.      Take care, and have an amazing day!      Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!      Regards,    ZOEY7886 I am an HP Employee


Unlock Administrator On HP LaserJet Enterprise 500 MFP M525

Question: Hello, I am unable to unlock any menu on the management screen. The administrator and Tools menu are locked with an admin password, which I don't have. I am trying to install firmware due to error: 99.09.67. Printer HP Laser Jet Enterprise 500 MFP M525

Answer: Are you referring to the preboot menu being locked? If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others. I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


HP 9135e Printer Copy Enlarge Feature Disappeared After Automatic Firmware Update

Question: After a recent automatic firmware update on myHP 9135e the copy resize (25% to 400%) feature no longer appears as a choice on the printer display. On an HP webpage for the HP9135e under specs it clearly says "copy resize 25% to 400%." Prior to the firmware I was able to use the feature. Two different support agents spent an hour with control of my laptop and HP Smart trying to fix the issue. One supervisor tech support agent tried to tell me that feature is on on my printer. Support has not fixed the problem. My case was esculated but all I have heard back is we are looing into it. I am a retired electronics engineer and my training in logic tells me the problem is in the firmware update, but HP will not acknowledge that. Has anyone else had this problem? Jim Engles

Answer: @emiguyjim, Welcome to the HP Support Community!      Thanks for reaching out about your query regarding your HP 9135e Printer!  We're thrilled to have the opportunity to assist you and provide a solution.      Since you mentioned that two agents have already worked on this remotely and a supervisor has been involved, let’s try a few additional steps to see if we can restore the feature:   Check for Another Update: Sometimes, HP releases follow-up updates to fix unintended changes. Try checking for another firmware update via your printer settings or HP Smart.   Factory Reset: If you haven't already, restoring the printer to its factory default settings might help. This will remove any changes made by the latest update that could be interfering with the copy resize option. On your printer, go to Setup > Printer Maintenance > Restore Factory Defaults.   HP Smart App or Embedded Web Server (EWS): Some features may still be accessible via the HP Smart app or the printer’s web interface. Try accessing the copy resize settings through these options.   Since your case has been escalated, can you please send case ID via private message.    I appreciate your patience, Jim, and I hope we can get this sorted out for you soon. Let us know if any of these steps help!      Take care, and have an amazing day!      Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!      Regards,    ZOEY7886 I am an HP Employee


Printer Wakes At 5 Am And Starts Maintenance

Question: Typical that your website doesn't work correctly. The drop down box won't allow any entry except 'Business Notebooks'. Always consistent. This is the second time in a few months that the OfficeJet Pro 6968 lights up and starts printer maintenance at 5 in the morning. This sucks. I know I can turn it off every night, but you would complain that it needs to be on due to the Instant Ink program. Why does it have to do this maintenance at some bizarre hour when most people are trying to sleep?

Answer: @rcan1015, Welcome to the HP Support Community!      Thanks for reaching out about your query regarding your printer that wakes at 5am!  We're thrilled to have the opportunity to assist you and provide a solution.      Printers do periodic maintenance to keep the ink flowing smoothly and prevent clogs, but I understand that 5 AM isn’t exactly an ideal time for that. While there isn’t a built-in way to change the timing, one workaround you could try is adjusting the printer’s sleep settings. If you set it to sleep earlier or turn it off manually before bed (I know, not ideal), it might help reduce the chances of it waking up at that time.   As for the website issue with the dropdown box only allowing 'Business Notebooks,' that’s definitely not how it should work. Have you tried clearing your browser cache or using a different browser? Sometimes a simple refresh can help.   Let me know if you need help with anything else?I’m happy to assist!      Take care, and have an amazing day!      Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!      Regards,  ZOEY7886 I am an HP Employee


Part Number For Battery For Product 552Y1UA Serial 5CG142BHCV

Question: Need part number for battery for HP 17 inch laptop Product 552Y1UA Serial 5CG142BHCV

Answer: Below is the link to the parts list for your notebook:  HP PartSurfer  The battery part number and description is:  L97300-005 3CELL BATTERY 41Wh 3.72Ah LI HW0  You can order a new battery from HP at the link below:  $81.84  The HP Parts Store - HP Computer Parts - HP Printer Parts - HP parts - hp batteries - SSD - printhea...  Below is the link to the service manual:  Maintenance and Service Guide


Vertical Trimmer Option Disappeared?

Question: Using the PDF V4 driver for the Z6 allows borderless printing while keeping scale. I used it for a week. Suddenly, the option for vertical trimming has disappeared? The solution in this post did not work for me.  Before  Now   What happened?

Answer: At some point the driver got flipped. We are not sure how it occurred, but we have the Z6 printer and the installed driver was for the Z9. Thus, the vertical trimmer option was missing. The Z6 V4 driver was not in the list of drivers, so I don't know what happened to it?  The correct driver has returned the option of vertical trimming.


HP Laptop - 15s-Eq1631nc RAM Upgrade

Question: Hi everyone! I was wondering what is the maximal RAM upgrade compatible with HP Laptop - 15s-eq1631nc. Unfortunately, I could not find any information on that anywhere. Thank you in advance!

Answer: Hi @JackPieCZ   supports 16 GB (8+8) of ram , type DDR4-2400   Maintenance and Service Guide HP 15 Laptop PC   - if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.


Need New Screen Casing

Question: I am looking for replacement of screen casing for  HP EliteBook 840 G8 Notebook PC

Answer: where can i find it? i need repelacement of screen casing for  HP EliteBook 840 G8 Notebook PC


5 Red Led Beeps

Question: So my pc boots up with a green led and then almost imidiatly goes into beeping 5 times with a red Led

Answer: See the troubleshooting Guide, Appendix A, page 58 for how to troubleshoot the 5-beep code error:  c01516072.pdf


Obtaining An HP Deskjet 2755e User Manual

Question: trying to obtain a user manual from the support  page but get the following msg:  "h 10032.www1.hp.com has redirected too many times" .  I would like to get the user manual and maybe the setup manual before i take it on the road to a conference in two weeks to use at a conference.  Thanks.

Answer: Hi @RetiredOldGuy   Use the following link  HP DeskJet 2700e All-in-One series_ENWW   - if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.


No Logro Conseguir Los Drivers Para Bluetooth Y ACPI

Question: Buenas, formatee mi laptop con windows 10 pro y ahora no logro conseguir los siguientes drivers:  USB\VID_8087&PID_07DC\6&3826BF46&0&2 ACPI\INT33A0\0  Ni en la pagina oficial de HP ni en la de Intel est?n, ayuda.

Answer: Intel and HP have retired support for the Intel 7260 BT card which is why there is no BT driver.  Use the file I uploaded to my skydrive folder a long time ago before Intel removed support,  Download, unzip and run the Bluetooth driver in the Intel 7260AC WiFi & Bluetooth Drivers.zip file.  https://1drv.ms/f/c/832f4957d2e51b93/EpMb5dJXSS8ggIMHAQAAAAABungyjrvy7QAZ2F-71NQh8A?e=YOZyOF   You can also install the Intel Wi-Fi driver if you want as it is newer than the default driver that Windows installed.  You need this driver for the ACPI\INT33A0\0 device:  Intel Smart Connect Technology driver  https://ftp.hp.com/pub/softpaq/sp65001-65500/sp65233.exe


HDD Died

Question: HDD died and i need the OS win 10 64 bit flash drive. Where can i locate this

Answer: @Bolan66   Since your PC is more than 5 years old, it is no longer supported by the HP cloud recovery tool.  You have two options:  You can make a W10 USB installation flash drive with the Micrsoft media creation tool from the link below.  Download Windows 10  After W10 has completed installing, you can install the drivers and available software from your PC's support page.  HP All-in-One - 24-g214 Software and Driver Downloads | HP® Support  Or you can order the original HP factory image recovery kit for your PC from this vendor at the link below:  Computer Surgeons - Windows 10 Home M Recovery Kit Part Number L14883-001 For AiO PC Model Number 24...


Хочу Включить Вкладку SECURE BOOT В BIOS Но Вкладка Почему-То Горит Серым И Не Даёт Себя Включить

Question: Хочу включить вкладку SECURE BOOT в BIOS но вкладка почему-то горит серым и не даёт себя включить

Answer: If Windows is installed in UEFI mode, see if this works to enable secure boot:  Step 1. Go into the BIOS and Load HP Factory Default Keys and see if Secure Boot becomes available.  Step 2. If it does not than go into the operating system and disable “Fast Boot” (Steps below).  How to Disable Windows 10 Fast Startup (lifewire.com)  Step 3. go back into your BIOS and try Load HP Factory Default Keys.  Step 4. enable Secure Boot at this point.  You can tell if Windows is installed in UEFI mode by running the Windows system information app.  Check the BIOS Mode line.  It should be on UEFI.  If it is on Legacy, you will need to convert the drive to GPT so you can enable secure boot.


Where To Add A 2nd Nvme.M2 Drive

Question: I recently bought an HP Omen 45L (Product number: B93MWEA) and it comes with a 2TB NVMe-m2 drive.  I would like to add a second NVMe-m2 (a samsung 900 proc) but I can't find a second NVMe-m2 slot, can you tell me where to find it? If there is no second NVMe-m2 slot how can add a second solid state drive?

Answer: @Rick-lx,  Welcome to our HP Community forum!  I believe your OMEN by HP 45L Gaming Desktop PC GT22-3000i is fitted with the WildheartOC motherboard (SSID: 8CF3).  This motherboard has two M.2 NVMe SSD slots, the M.2 slot closest to your processor is a Gen 5.0 slot, whereas the second M.2 slot (see illustration) is a Gen 4.0 slot.  This means that you should use the Gen 5.0 slot as your primary (boot) drive, and the second M.2 slot as a secondary storage drive.  You could even install a third M.2 NVMe SSD drive, by using the PCIe x4 slot with a PCIe to M.2 NVMe SSD adapter, such as this Amazon-Spain purchase example: GLOTRENDS PA09-HS Adaptador M.2 NVMe a PCIe 4.0 X4 con disipador M.2, para SSD M.2 NVMe 2280/2260/22...:   Hope this was helpful.  Kind Regards,  NonSequitur777


Latest Driver For The Realtek RTL8821CE 802.11ac PCIe Adapter

Question: I can't find the latest driver for the Realtek RTL8821CE 802.11ac PCIe Adapter on the HP website. Where can I look for it? I'm looking for v2024,10.230.2

Answer: @alterednote,  Welcome to our HP Community forum!  You can try the following options to find the latest driver for the Realtek RTL8821CE 802.11ac PCIe Adapter (v2024.10.230.2 or newer): 1. Windows Update (Recommended First Step) Open Device Manager → Expand Network adapters Right-click Realtek RTL8821CE → Update driver Select Search automatically for drivers If an update is available, Windows will install it. 2. HP Support Website Go to HP Customer Support ? Software and Driver Downloads Enter the HP laptop or desktop model → Check under "Network" drivers. If no new driver is listed, HP may not have published it yet. 3. Realtek’s Official Website (Direct Source) Visit Realtek’s download page: Realtek Official Drivers. download/install the RTL8821CE driver.  4. Third-Party OEM Sources (Caution Needed):  If Realtek’s site does not have the driver, some laptop manufacturers (e.g., Lenovo, ASUS) may provide it: Lenovo’s support site often lists newer Realtek drivers. Station-Drivers (https://www.station-drivers.com/) is an unofficial site that tracks Realtek drivers.  5. Microsoft Update Catalog Option:  Note: The driver version available on Realtek's site may not always be the latest. For the most recent updates, you can also check the Microsoft Update Catalog, which lists driver version 2024.10.230.2 as of November 24, 2024: https://www.catalog.update.microsoft.com/Search.aspx?q=Realtek+RTL8821CE+802.11ac+PCIe+Adapter  Installation Steps:  Download the Driver: Visit the Microsoft Update Catalog link above. Search for "Realtek RTL8821CE 802.11ac PCIe Adapter". Locate version 2024.10.230.2 and download the appropriate file for your system (typically a .cab file). Extract the .cab File: Use a file extraction tool (like WinRAR or 7-Zip) to extract the contents of the .cab file to a folder. Update the Driver: Open Device Manager. Expand the Network adapters section. Right-click on Realtek RTL8821CE 802.11ac PCIe Adapter and select Update driver. Choose Browse my computer for drivers. Navigate to the folder where you extracted the driver files and proceed with the installation.  If you encounter any issues during this process or need further assistance, feel free to ask.  Kind Regards,  NonSequitur777


Max Ram Upgrade - Hp 17-Cm2000na

Question: What is the maximum supported ram for HP OMEN 17-cm2000na laptop?

Answer: @lonardo,  Welcome to our HP Community forum!  An HP OMEN 17-cm2xxx can be fitted with up to 2 x 32GB of DDR5 PC5-38400, 4800 MHz, Non-ECC, SODIMM, 262-pin RAM sticks for the i7-13700HX processor, and 2 x 32GB DDR5 PC5-44800, 5600 MHz when fitted with the top tier CPU i9-13900HX.  Kind Regards,  NonSequitur777


Hardware Compatibility

Question: Can i install  a Disque SSD Interne Samsung 990 Pro 1 To Noir MZ-V9P1T0BW into Victor gaming laptop 15-fb0020nk?  Best regards!

Answer: You're very welcome.  Chapter 1 of the service manual indicates that PCIe 3 x 4 NVMe SSDs are supported.  Maintenance and Service Guide  According to the AMD Ryzen 5 5600H motherboard specs, the PCIe generation is 3.0.  Listed under the Connectivity specifications section.  AMD Ryzen™ 5 5600H Drivers  So, either the HP specs you posted are wrong, or HP installed a PCIe Gen 4 x 4 SSD in your notebook that is not running at its maximum advertised read/write speeds.  You can copy and paste the SSD information that is listed under the disk drives device manager category and do a search by that drive model number and find the actual specs for the drive HP installed.


Missing Setup Cartridge

Question: I never received the set-up cartridge for my HP Envy 6432e. Cannot use it without the setup cartridge. Can you please help?

Answer: Hi @JEC78  Important Note: This steps only works for Envy 6432e printer model. Try with the following steps to reset cartridges.  1. Turn ON the printer           and open the lateral hatch access door to the cartridges, until it locks in place.      Keep it open. 2.  Keep the door open and then press      Wireless button  for 5 seconds.  (You need to turn printer to back and press Wireless button).  3. After that close the hatch access door for the cartridges, press down the door.        Then just wait at least 10 seconds for the printer to restart.  4.  Now check you have paper in the printer and send a document to Print.  * Click YES   to say thank you,  * Click Accepted Solution when question is answered. Best regards, ferRX. . @ferRX / I am a volunteer posting answers on my own time.


Drivers And Software

Question: Hello everyone,   I would like to ask you for drivers and if possible software. Please provide the entire manual for the motherboard of course. (Supported HW, tech. doc. for repair..)  Thank you in advance for any answer and your effort.  Best regards and have a successful day  Tom.T  Info: Notebook HP ENVY ? 15-ah151sa  Windows 10 IoT Enterprise LTSC 21H2 19044.5608  ACPI\VEN_AMD&DEV_0020 ACPI\VEN_ASD&DEV_0001

Answer: Hi:  Installing the AMD chipset driver from the AMD website should install both of those devices.  Select the W10 x 64 driver from the list at the link below:  AMD Chipset Drivers Revision Number 18.10.0830  970 Drivers  The only service manual available would be the one that I zipped up and attached below:


Missing Cartridge Designjet Z6810

Question: My z6810 indicates that three cartridges are missing. The cartridges are correct for my printer and are genuine HP cartridges. I have tried the following: - new cartridges (not expired) - new firmware - cleaning the contact surfaces on the cartridges. - reboot where I removed power completely  Any suggestions to what the problem may be?

Answer: We uncovered the culprit: After removing the side panel of the printer, we discovered that a plastic post at the back of the ink rack was snaped of. This led to the rack of ink being loose on one side and therefore the printer thought the cartridges were missing. Problem solved!


SSD Upgrade

Question: Hello,  Can i upgrade my laptop hp pavilion 15-bc001nu with 2TB SSD SATA3 Transcend 825S

Answer: Yes. It will support  a 2TB SSD.  I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"


Victus Battery Limit

Question: I recently got an HP Victus laptop and was wondering if there's a way to set a limit on the battery charge, ideally between 60-80%. Since I mostly use the laptop while plugged in, I want to extend the battery's lifespan.  I know about the Adaptive Battery Optimizer, but I'm still not keen on the battery always charging to 100%.  I use the laptop for gaming and productivity, and it’s a hassle to unplug the charger once it hits a certain percentage, especially since the performance drops when I do.  Is there a way to automatically limit the charge to preserve the battery health while keeping performance intact when plugged in?

Answer: Hi @Wrooz   does not exist, only enterprise laptops have in the BIOS the option to limit the load. The rest will only be adaptive battery - if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.


Microprocessor Update Needed

Question: HP EliteDesk 800 G1 USDT.. I have HP HP EliteDesk 800 G1 USDT ... Widows update from windows 10 to windows 11 is telling me i need to replace my CPU to one that will work with Windows 11 This is the CPU that in the PC now...Intel(R) Core(TM) i5-4670 CPU @ 3.40GH How do i find a new one to replace the i have now that fits my PC and also meets Windows 11 requirement. Is there other parts i should replace?

Answer: Your system will run windows 11 just fine.  You should make an image backup first.  The following steps will install windows 11.  I recommend you run "setup" to ensure it is an upgrade and not a clean install.  Reference this article. Windows 11 can be easily installed on just about any windows 7, 8 or 10 system as an upgrade.  I have run it on some really old HP systems with no problem.  Have you created a backup? Can you pass diagnostics? Tap the ESC key after powering on and press F2 to run diagnostics. Do not allow any updates if disk or memory fail, especially a BIOS update.  For a new system that has UEFI bios and GPT but does not meet all requirements, Windows 11 can be installed using the Rufus trick.  Get Rufus here  Download Windows 11 with this link and use an 8gb or larger USB. Windows 11 does not expire and Microsoft just leaves an activation reminder on the screen. Otherwise use the windows 10 license.   Configure Rufus to use UEFI boot and select the option that creates a local account so as to avoid the Microsoft email login. Use options shown below:   Uncheck the "Set regional options" if you are creating the USB on another system that has a different OS than yours. Do not install 11 Pro if you are licensed for 10 Home.  To do a clean install then boot the USB else just insert it and find and run "setup"  You have to click "start" before those options show up.  If you do an upgrade you may not need to hunt for HP drivers. if you do a clean install of 10 or 11 then your Product ID can be used to find missing drivers. Thank you for using HP products and posting to the community. I am a community volunteer and do not work for HP. If you find this post useful click the Yes button. If I helped solve your problem please mark this as a solution so others can find it


Can I Upgrade My RAM And SSD For My HP Pavilion X360 -14- Cd0056tx

Question: Can I upgrade my current RAM to the maximum possible?  Also can I upgrade my SSD which is currently 500GB to 1TB. Would it be advisable to change both of these and which would be the best one's and where can I find them?  Thank you!

Answer: Yes, you can install 2 x 8 GB of DDR4-2400 CL17 memory in your notebook and remove the 512 GB NVMe SSD and install a 1 TB NVMe SSD.  Look on Amazon for compatible memory.  Your notebook's M.2 slot is PCIe gen 3.0.  A Crucial P3 NVMe SSD should provide excellent performance at a reasonable price.  The link to the service manual can be found at the link below, but for some reason it is not working for me.  HP Pavilion x360 - 14-cd0005tx - Setup and User Guides | HP® Support


BIOS Download - Windows 11 Version 23.H2 - HP Pavilion X360 Convertible 14-Cd0087TU - Not Listed

Question: I want to update  BIOS. However, I do not see my laptop (HP Pavilion x360 Convertible 14-cd0xxx) in the list. If I go by clicking on my identified product, I cannot find my OS (Only Windows 10 is listed, and mine is Windows 11).  How can I find my right BIOS version.

Answer: @TK2050,  If you run a downloaded update BIOS file in the Windows, the actual BIOS update operation will take place in the EFI environment outside the Windows.  Download a BIOS update file from your drivers download page under W10 and run the update file as administrator. After rebooting, your system will perform the BIOS update outside W11.


How To Roll Back From 24H2 To 23H2 In Win11 HP Laptop Computer?

Question: Hello All, When I got my laptop new I had the update to wins 11 24h2 done. Things went bad on the laptop including graphics problems. The shop that sold me the HP replaced my laptop. The problem may have been the AMD driver so the right one was installed on the 2nd laptop. This was working fine for a short while. But then the update on 24H2 came around and this sent it back to a bad state. Poor graphics, mouse not operating well, click on a tab it opens two tabs. Open any program it opens 2. Wi-Fi not reliable. Poor functioning of MS Defender. I was told to bring it back for a hard re-install back to Wins 11 (assuming with 23H2). Do you know if HP may have something set up where I can roll back? Because the usual MS Wins 11 rollback as you know was good for only 10 days.  Regards.

Answer: Thanks for your reply. it was informative. From what I came to know from a tech expert it requires a re-install of win11 to go back to 23h2. Provided the re-seller has the download available on a flash drive. Otherwise, it's what the re-seller has available for win11 then you update it to 23h2. Regards.


Product: HP EliteBook 840 G5 Notebook PC

Question: Hi, Pls can you assist me in determining if I can use Nvme SSDs in foll laptop: HP Elitebook 840 G5 prodID 4DR72UC#ABB  Mny thx,

Answer: Obviously, your M.2 slot supports SATA SSDs too.  EliteBook 840 G3 and higher generations support NVMe SSDs.  At this moment, I'm unable to download the service manual for your model, but you can do so later from this link. http://h10032.www1.hp.com/ctg/Manual/c05922740.pdf  .


Bluetooth Icon Disappears In My Taskbar And Does Not Connect, Also Does Not Connect In Settings

Question: Bluetooth icon disappears in my taskbar and does not connect, also does not connect in settings ,help please..

Answer: Thank you for your answer, but giving Error 1068 ,I tried this and it fixed it,  Step 1: Press Win + S to open Search, and then input system configuration in the search box. Step 2: Click System Configuration App in the search result to get into it. Step 3: Click Services tab, and make sure you have checked all the following options. Application Layer Gateway Service Network Connections Network Location Awareness (NLA) Plug and Play Remote Access Auto Connection Manager Remote Access Connection Manager Remote Procedure Call (RPC) Telephony Step 4: Click OK to confirm changes you have made, and then restart your computer. After restarting your computer, you can open Network and Sharing Center and check whether error 1068 in Windows 10 has been fixed.


Can A Atx Motherboard Fit Into A Hp Omen 40L Case

Question: Want to upgrade my motherboard to a atx

Answer: @Xavilezx,  If you mean: can I install a non-HP gaming motherboard in my HP Omen 40L case, the answer is: yes, but with significant limitations and modifications. The HP OMEN 40L case is designed around HP’s proprietary motherboard layout, so replacing it with a standard non-HP gaming motherboard isn’t a straightforward swap. Here’s what you should consider:  Key Challenges & Workarounds:  Motherboard Standoffs & Form Factor: The HP OMEN 40L uses a custom motherboard design that doesn’t follow standard ATX mounting points exactly. Some standoffs may not align with a standard ATX motherboard, requiring new holes to be drilled or adapter mounts. Front Panel Connectors: HP uses proprietary front panel connectors for the power button, LED controls, and USB ports. A non-HP motherboard may not have compatible headers, requiring an adapter or rewiring. Power Supply (PSU): If using the stock HP PSU, check if it has standard 24-pin and 8-pin power connectors. Some HP power supplies use proprietary pinouts, requiring an adapter or a PSU replacement. Cooling & RGB Integration: The HP OMEN 40L’s RGB lighting and fan controls are integrated with HP’s motherboard and software. A non-HP motherboard won’t control these directly, so users may need third-party software, BIOS adjustments, or an external RGB controller. BIOS & Fan Control: HP’s motherboards have proprietary BIOS settings for cooling profiles. A different motherboard will require configuring new fan control settings in BIOS or using a separate fan controller.  Bottom Line:  While it’s possible to install a non-HP gaming motherboard, it’s not plug-and-play. If you are comfortable with custom wiring, modifying the case, and potentially replacing other components (PSU, cooling, RGB controller), you can make it work. Otherwise, you might be better off using a standard aftermarket case for a smoother upgrade.  Kind Regards,  NonSequitur777


I Need Help Figuring Out My Maximum Ram Capacity

Question: my model number is 14-cf2733wmn (it was on the bottom of my laptop) and cmd says i can do 16 but other ram checking websites like memorystock says 8gb im confused and i need to upgrade fast, please and thank you. (oh yea also my motherboard is a hp 8546 with one ram slot)

Answer: The command line you ran to check the max memory reporting 16 GB means that you can only install an 8 GB memory chip in the single slot.  If the report returned 32 GB, then a 16 GB memory chip probably would have worked.  The program is picking up the circuitry for the missing memory slot.  Here's proof that a 16 GB memory chip will not work:  Solved: Re: What's the maximum size SO-Dimm my HP14s-dq0034na can ta... - HP Support Community - 929...


I Have The Pavilion Desktop PC TP01-2244 And It Only Has One HDMI Port But I Need 2 Monitors

Question: HP Pavilion Desktop TP01-2244 Need to add 2nd monitor but it only has one HDMI port.  There are 3 other ports (port-port-HDMI-port) but I don't know what they are.  I have spent 3 hours rummaging through documentation and can't figure out what kind of plug I need. Thank you

Answer: I can't find a picture of the GFX NVIDIA GeForce RTX3050 6GB GDDR6 graphics card your PC comes with, but the other two ports are display port outputs.  You can buy a display port to HDMI cable or Display port to DVI cable depending on the inputs the second monitor you need to connect to your PC comes with.  If the monitor has a display port input, then you just need a display port cable.  I have a HP monitor that has a display port input, a DVI input and a VGA input.  Here's a RTX3050 that comes with two HDMI ports and one display port.  Nvidia GeForce RTX 3050 6GB Review Photo Gallery - TechSpot  The display port is the device above the two HDMI ports.


11-Ak0293ng Harddrive Upgrade Possible?

Question: Hello,   my wife is using a 11-ak0293ng notebook for work. Unfortunately the free space on the 64gb emmc drive is completely full (she uses just some apps and some word documents but the space is nearly full).   My question.... Is it possible to upgrade the emmc drive up to 128 or 256 GB?  Thank you very much for your help!

Answer: @ChristianStein,  Welcome to our HP Community forum!  No, the storage of the HP Stream Laptop 11-ak0293ng cannot be upgraded. The 64GB eMMC storage is soldered directly onto the motherboard. Unlike traditional laptops with an M.2 or SATA SSD slot, the HP Stream series is designed as a low-cost, cloud-centric device with non-upgradable storage.  However, you can expand storage using:  A microSD card ? The laptop has a microSD card slot, allowing for additional storage (e.g., 128GB or 256GB). External USB storage ? You can use a USB flash drive or an external SSD/HDD. Cloud storage ? HP Stream laptops are optimized for cloud-based storage solutions like OneDrive and Google Drive.  If you need more internal storage, you might need to consider a different laptop with upgradeable SSD options.  Kind Regards,  NonSequitur777


Need To Install Retired HP Officejet J4680 All-In-One Printer On New PC

Question: I'm looking for what i need to install my old printer on my new PC; can anyone help??

Answer: Hi @SummerSun1970  Try the driver download from the next link: >> Officejet J4680 ? driver software ? Windows * Click YES   to say thank you,  * Click Accepted Solution when question is answered. Best regards, ferRX. ,.,. . @ferRX / I am a volunteer posting answers on my own time.


Choosing The Right SSD For My Laptop: NVMe Vs. SATA Compatibility

Question: Hey, I’m planning to install an SSD in the M.2 slot. I currently have a 1TB HDD and want to add an additional SSD. I’ve come to know there are NVME and SATA types of SSDs, so I want to know which type of SSD is compatible with my laptop, since Amazon doesn’t offer a return option for SSDs. My laptop model is HP Laptop PC 15q-ds3001tu

Answer: You're very welcome.  That is because your PC has probably been configured to support an Intel NVMe SSD with Optane memory which accelerates the SSD and has to be configured in RAID mode.  The other thing that could have been offered in the model series was a 16 GB or 32 GB Intel Optane M.2 memory device used to accelerate the 2.5" drive and that also has to be configured in RAID mode.  If you were to install a M.2 NVMe SSD in the slot as I suggested, you will see a new line under that storage controllers device manager category and that would be a NVMe controller device.  The hard drive would still show up as a SATA RAID device and that cannot be changed.


Directx12 Fullscreen Problems

Question: a month ago i did a factory reset to windows, since then i can't use dx12 on fullscreen,  programs crash without any warning or blue screen or anything else, they try to initialize fullscreen, holds blackscreen for a split second and then boom they just close themselves without warnings. some applications feedback kinda error messages like this error from 3dmark. Since i couldn't find solution and there was some other problems in my pc i sent my pc to hp service, they handled most other problems but this problem lasts. there was some specific situations before i sent my pc to service i didn't tried them again yet but : - if i run my pc at hybrid mode i think all dx12 apps just crash but in discrete mode most of them don't crash. - if i can run the app borderless window from cfg files or something like that most of them don't crash whether its hybrid or discrete mode.  im currently installing some apps so i will give updates again tomorrow after testing them.

Answer: problem just solved after i preferred gpu from both nvidia settings and windows settings. i also did optional windows updates maybe that helped too idk


Print Always Fails When Phone Is Going To Sleep

Question: When I print with my smartphone, the printing stops if the phone goes into stand-by mode.  My prints systematically fail every time the phonet goes into stand-by mode during a print. How can I fix this?  Before, I didn't have this problem. Thank you.

Answer: Hi @Halim25,   Welcome to the HP Support Community!    Thanks for reaching out about your query regarding your printer! We're thrilled to have the opportunity to assist you and provide a solution.   Try these steps: Ensure Stable Connectivity: Make sure your printer and smartphone are connected to the same Wi-Fi network. Check the Wi-Fi signal strength to ensure it is strong and stable. Disable Stand-by Mode During Printing: Temporarily change your smartphone settings to prevent it from going into stand-by mode during prints. On most smartphones, you can go to Settings > Display > Sleep or Screen Timeout and set it to a longer duration or Never. Use HP Smart App: Install the HP Smart app from the Google Play Store or Apple App Store if you haven't already. Ensure that the app is up-to-date. Use the HP Smart app for printing, as it helps manage connectivity and print queues better. Update Printer Firmware: Check for any available firmware updates for your HP ENVY 6010 All-in-One Printer. Go to the printer’s Settings menu and check for updates. Follow the prompts to ensure your printer firmware is up-to-date. Printer Network Settings: Access the Embedded Web Server (EWS) of the printer for advanced settings. Ensure that your network settings are optimized for mobile printing. To access EWS: Open your web browser and type in the printer’s IP address. Navigate to network settings and ensure stability options are enabled. I hope this helps.   I'm glad I could help!  If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster!    Take care and have an amazing day ahead!    Best regards, Kuroi_Kenshi I am an HP Employee


How To Replace Microprocessor I7-7700 @ 3.60GHz That Meets Windows 11 Requirement

Question: How to replace Microprocessor I7-7700 @ 3.60GHz that meets Windows 11 requirement

Answer: Your PC's motherboard does not support any Intel 8th gen core processors.  If you are happy with your PC, and if you are interested in installing W11 24H2 on your PC as is, watch this video, which is the easiest way to do it in my opinion, and I have tried many different ways to do this during the last 3 years.  How to Install Windows 11 on Unsupported PC in 2025 (New Easiest Method, No CMD)  Download the W24H2 ISO file and use that (3rd option).  Download Windows 11  You can download the free 7-Zip file utility from the link below. The top line is for 64 bit.  7-Zip  You'll have to repeat this procedure each October when Microsoft rolls out the new builds because a PC that does not meet Microsoft's minimum W11 hardware requirements will never automatically get the update to the next build.  Other than that, your PC will continue to get the monthly cumulative and other updates.  That's only a minor inconvenience to have continued OS support beyond October of 2025.  If things don't work right on W11, you have 10 days to easily go back to W10 as long as you don't delete the W1 upgrade files or the Windows.old folder.  How to Go Back to Windows 10 from Windows 11 (Tutorial)  I'm running W11 24H2 a Dell PC with an i7-7700 processor.  Works just fine.


Upgraid Ram

Question: which ram do you recommend me to buy for my device, just write the brand and model. Thank you very much (Victus by HP 16.1 inch Gaming Laptop PC 16-s0000) H?nkar Bozkurt

Answer: I usually recommend Crucial memory:  HP HP Victus 16-s0000 | Memory RAM & SSD Upgrades | Crucial.com  Your notebook uses DDR5-5600 memory.


Quiero Hacer Un Downgrade De Bios A Mi Pc

Question: Al actualizar la BIOS de mi pc, este presento el problema del c?digo 10 del touchpad, quiero hacer un downgrade de la BIOS para poder actualizarla a la primera versi?n de BIOS, si alguien tiene esta BIOS seria de gran ayuda mi pc es el siguiente  HP Pavilion x360 Convertible 14-dy0012la

Answer: Unfortunately, I don't.  If this is happening to a lot of users that have that PC, hopefully HP is aware of the problem and will release another BIOS update in the near future to correct the problem.  For now, the only suggestion I can offer would be to use a USB wired or wireless mouse.


Laptop Shuts Down After Exactly 30 Minutes Following A Cpu Upgrade

Question: My Laptop comes with the intel 2030M 2.50-GHz processor (2.0-MB L3 cache, dual core, 35 W) 713164-001. I upgraded it to the i5 3210M 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W) 680645-001.   The problem, as in the title, is that it turn off after exactly 30 minutes. If I switch back to the original processor, that doesn't happen. I did some research and ruled out ram issues, overheating issues, BIOS issues. I upgraded the BIOS version and it still happens. I came across a post with the same issue, but different laptop brand, and the answer on that post is that the  platform controller hub supports a specific family of intel processors so that an upgrade wouldn't work. Is this the case for me?  This is the post I found: https://winraid.level1techs.com/t/cpu-upgrade-leads-to-30-min-shutdown/31790/9  Thank you.

Answer: Here's the problem you have:  The HP 2000-2d24DX comes with an Intel HM70 Express Chipset which only supports the following processors:  2030M -- Pentium 2020M -- Pentium 1000M -- Celeron  In order to install an Intel Core processor, you need a motherboard that comes with the Intel HM75 Express Chipset.  This information can be found in chapter 1 of the service manual:  c03763129.pdf  So, if you don't want your notebook to shut off like that, you will need to leave the original processor installed or replace the motherboard with one listed in chapter 3 of the service manual that has an Intel HM75 Express Chipset.


Forgot My Power On Password Start A Conv

Question: I'm sorry. I don't quite understand what bitlocker is doing in the description of my problem. It's not a Windows or other parameter problem at all. Only the power-on security password in the bios makes me default. Otherwise, the administrator bios security password for any other access to my computer is not a problem. But if I can't disable the power on, I can't disable the administrator password either, which means I can't sell my PC at all, or I'm forced to set the password every time.

Answer: Hi @Aureus194    Welcome to the HP Support Community!    Thanks for posting your query! We're here to help you get back up and running.   I'm sending out a private message to assist you with the next course of action.    In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.   Hope this helps! Keep me posted for further assistance.    Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.   Take care, and have an amazing day!   Regards,  Hawks_Eye         I am an HP Employee  If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.


Why There Are No Drivers For My Omen 16-B0000 ?

Question: in short that's it, try searching https://support.hp.com but they don't exist, i need the bios driver because a i have this problem https://www.youtube.com/watch?v=cSx8wthlCuk&list=LL&index=1&t=135s if anyone responds to this I would appreciate a message to my discord or mail lmchicao / lmchicao@**bleep**.com

Answer: We can only reply to you on this forum.  e-mail addresses are automatically blocked out as a matter of privacy issues.  Below is the link to the driver page for your notebook:  OMEN 16.1 inch Gaming Laptop PC 16-b0000 Software and Driver Downloads | HP® Support  if you need drivers for the notebook in your screenshot, you can use the ones from the base model at the link below:  OMEN by HP 15-ax200 Laptop PC series Software and Driver Downloads | HP® Support


Bios Upgrade

Question: I am aware that this product has reached its end of support and I can no longer find a Bios update on this website. Is there any other way to find a Bios update? The current Bios version is "F. 3C". Product number is E0K74UA. Thank you.

Answer: The latest BIOS update (F.45) for your notebook can be found on the driver page at the link below:  HP 2000-2d24DX Notebook PC (ENERGY STAR) Software and Driver Details  The file was written to be run using Windows 8.


Install Driver To Show Hardware During Windows 11 Installation

Question: I have just bought a new laptop, with freedos installed. Tried to install windows 11 through a bootable pen. A message reads: install driver to show hardware. I have tried to install intel rst drivers through usb pen, but it does not recognize any of the files in the folder: "Error: No drivers were found". I have also tried to find SATA options in the bios, but can't seem to find any option related to AHCI, RAID or INTEL RST. Additional information: mouse pad does not work during this stage of installation.  How can I get through this error?

Answer: You're very welcome.  Sorry that driver I attached didn't work.  I guess you can try installing Linux, but I don't believe that will work.  I think Windows still won't be able to find the drive.  Since your notebook is still under warranty, you may want to contact HP customer service starting at the link below and see if they can be of help.  Suporte oficial da HP®  The other thing you can do is to post this problem on the Microsoft Windows website and see if anyone there has a solution, because this problem is not unique to HP PC's.  Results in Windows - Microsoft Community  It is a problem with any notebook that has an Intel 14th gen core processor.  If you ever get a solution, please let us know what it is because I would like to be able to help others in the future that have this problem.  It also happens with the even newer Intel Core Ultra processor PC's.


What Docking Station Will Work With My Hp Envy X360 14-Es1023dx

Question: I have a new hp thunderbolt 4 that was gifted to me. Will it work with my envy x360 2 in one laptop 14es1023dx

Answer: Hi @eliot26    Welcome to the HP Support Community!    Thanks for posting your query! We're here to help you get back up and running.   Yes, your HP Thunderbolt 4 docking station should work with your HP Envy x360 14-es1023dx laptop.    HP ENVY x360 14 inch 2-in-1 Laptop PC 14-es0000 series specifications | HP® Support   This model supports USB-C ports with DisplayPort and Power Delivery capabilities, which are compatible with Thunderbolt 4 docking stations.   Here are some tips to ensure compatibility: Check the Ports: Ensure your laptop has a USB-C port that supports Thunderbolt 4 or DisplayPort. The HP Envy x360 series typically includes these features. Power Delivery: The docking station can charge your laptop if it supports Power Delivery through USB-C. Monitor Setup: If you're connecting external monitors, verify that the docking station supports the resolution and refresh rate you need.   If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!    Take care, and have an amazing day!   Regards,  Hawks_Eye I am an HP Employee  If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.


Cant Scan To My Computer

Question: I recently set up this smart tank 6001 printer and am trying to scan a document to my computer. I get an error message saying the printer is offline and unable to scan the document. What do I do?

Answer: Hi @Belinda653    Welcome to the HP Support Community!    Thanks for posting your query! We're here to help you get back up and running.   It sounds frustrating to deal with an offline error right after setting up your printer!    Here are some steps you can try to resolve the issue and get your Smart Tank 6001 scanning smoothly:   Check the Connection: Ensure your printer is powered on and properly connected to the same Wi-Fi network as your computer. If you're using a USB connection, confirm that the cable is securely plugged in.   Restart Everything: Restart your printer, computer, and router. Sometimes, this simple step resolves connection issues.   Verify Printer Status: On your computer, go to the "Devices and Printers" section (in Control Panel). Right-click your printer and make sure it is set as the default printer and is not set to "Use Printer Offline."   Update Printer Drivers: Go to the HP Smart Tank 6001 support page and download the latest drivers for your printer model. Outdated drivers can cause offline errors.   HP Smart App: Use the HP Smart app to scan documents. This app can automatically detect and resolve issues with your printer.   Scan Settings: Open the HP Smart app or your scanning software and ensure that the printer is selected as the source. Sometimes, the wrong device might be selected by default.   Firewall or Network Interference: Check if your antivirus software or firewall is blocking the printer's connection. You might need to add it as an exception.   If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!    Take care, and have an amazing day!   Regards,  Hawks_Eye I am an HP Employee  If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.


Storage

Question: Hi  I have a cuestion. I want to know if I can increase the storage of my pc. Its a paivilion gaming 16-a0xxx, It has a 512 GB SSD. And if possible Which SSD would you recommend ?

Answer: Hi:  Yes, you can remove the existing NVMe SSD and replace it with one having a greater storage capacity.  Maintenance and Service Guide  HP offered NVMe SSD's up to 1 TB in storage capacity, but if you want to install a 2 TB or 4 TB drive, that would be fine too.  Your notebook's SSD slot is PCIe Gen 3.0.  If you don't plan on transferring the drive to a newer PC in the future that has a Gen 4.0 SSD slot, I recommend the Crucial P3 NVMe SSD in a storage capacity that meets your needs and budget.  A gen 4.0 SSD will work, but it will not run at its maximum advertised read/write speeds from the Gen 3.0 SSD slot.  If you do plan on transferring the drive to another PC that has a Gen 4.0 slot, look into the Crucial P310 or T500.  HP Pavilion Gaming 16-a0000 | Memory RAM & SSD Upgrades | Crucial EU


SSD Maximum Storage Size For HP ENVY X360 Laptop - 15-Ds1083cl

Question: My laptop HP ENVY x360 Laptop 15 ds1083cl has a 512 GB PCIe® NVMe™ M.2 SSD storage but it is currently maxed out.  I would like to upgrade the SSD storage.  What is maximum capacity of SSD that I can put on this laptop? Any recommended storage brands/specs?  Thank you.

Answer: With NVMe SSD's theoretically there's no limit in storage capacity as long as the drive is single-sided, so it fits in the SSD slot.  For example, the Crucial memory/SSD report for your notebook indicates that they sell NVMe SSD's up to 4 TB:  HP ENVY x360 15-ds1083cl | Memory RAM & SSD Upgrades | Crucial EU  HP offered drives up to 512 GB in the model series, but that is just what they offered, not the maximum capacity supported.  Maintenance and Service Guide HP ENVY x360 15 Convertible PCIMPORTANT! This document is intended for...  Your notebook's M.2 slot is PCIe Gen 3.0.  A Gen 4.0 SSD will work but it will not run at its maximum advertised, read/write speeds from the Gen 3 slot.  Recommended brands:  Samsung, Crucial, Western Digital Blue or Black and Hynix Gold.


KEYBOARD LETTEER "E" STICKING

Question: LOOKING FOR ANY SOLUTIONS TO THE LETTEER "E" STICKING AS YOU SEE RIGHT HERE.  GONE INTO SETTINGS AND THEN KEYBOARD AND MADE A FEEW ADJUSTMENTS BUT NOTHING SEEMS TO BE WORKING.  WOULD APPRECIATE  ANY CREEATIVEE WAYS TO FIX THE PROBLEM.  WHILE I HAVE A NEW KEYBOARD IN HAND, I HATE TO DISCARD THE OLD ONE JUST BECAUSEE 1 KEY IS NOT WORKING!  thanks, GENE

Answer: Hi @worldspan    Welcome to the HP Support Community!    Thanks for posting your query! We're here to help you get back up and running.   Ah, the rebellious "E" key?it’s clearly trying to make itself known!    Here are some creative and practical solutions you can try before fully retiring your keyboard:   1. Physical Cleaning: Turn off your computer and unplug the keyboard. Gently pry off the "E" keycap using a flat tool (e.g., a small flathead screwdriver or a keycap puller if you have one). Inspect underneath the keycap for debris, dust, or sticky residue. Clean it using a cotton swab lightly dampened with isopropyl alcohol. Also clean the area around the key and the mechanism under the keycap. Let it dry completely before reattaching.   2. Lubrication: If the key is sticking mechanically, apply a tiny amount of silicone-based keyboard lubricant (make sure it’s safe for keyboards) to the moving parts under the keycap. This can reduce friction and restore smooth movement.   3. Check for Physical Damage: Inspect the "E" key's switch or mechanism for signs of wear or damage. If it’s a mechanical keyboard, the switch might need replacing. For membrane keyboards, check if the plastic sheet under the key is misaligned or damaged.   4. Reassign the Key: If cleaning and lubrication don’t work, you can temporarily remap the "E" key to another key you rarely use (e.g., one in the corner of the keyboard).  Search online and use keyboard remapping software like SharpKeys (Windows) or Karabiner (macOS).   Note: HP typically does not take responsibility for third-party software that you install or use on their devices. Their warranty and support are usually limited to hardware and pre-installed HP software or drivers. If third-party software causes issues or malfunctions, it is often up to the software's provider to offer support.   5. Keyboard Surgery: If you’re feeling adventurous, dismantle the keyboard to access the internal mechanism. Sometimes keys stick due to wear or dust buildup inside. Carefully reassemble after inspecting and cleaning the internal parts.   6. Creative Repurposing: If the keyboard ultimately proves too stubborn, you could repurpose it into a fun DIY project (like creating a custom decorative piece or using the functional keys for a single-purpose device).   Since you already have a new keyboard, these methods might help breathe new life into the old one, saving it from being discarded for just one sticky key.  Let me know which approach you try?your keyboard deserves a second chance!     If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!    Take care, and have an amazing day!   Regards,  Hawks_Eye   I am an HP Employee  If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.


Trying To Convert A Small Lettered 1 Page Document Into A 2 Paged Larger Lettered Document.

Question: I have an hp notebook with windows 11.  Printer is a HP Officejet Pro 8035E.  When I reach out for virtual help or HP site help sites it does not address my problem or the help does not fit what I do on the screen. Square peg does not fit in the round hole solution that is offered.  It has to be simple????

Answer: Hi @AgCurt    Welcome to the HP Support Community!    Thanks for posting your query! We're here to help you get back up and running.   To turn your one-page document into a two-page document with larger text, here's what you can do:   Adjust Font Size: Open your document (e.g., in Microsoft Word or similar software). Highlight the text and increase the font size until it spreads over two pages. You might also adjust spacing, margins, or line spacing (set to "double" or similar) to achieve the same effect.   Printer Settings: After formatting the document, go to the "Print" option. Make sure your HP OfficeJet Pro 8035e is selected as the printer. Check the "Print Preview" to see how the pages will appear. If the text still fits on one page, revisit the formatting and try increasing the font size further.   Paper Size: Ensure you're printing on the correct paper size (e.g., A4, Letter, etc.). You can check or change the paper size in your printer settings or document layout settings.   If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!    Take care, and have an amazing day!   Regards,  Hawks_Eye I am an HP Employee  If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.


Lag In Button Presses AFTER A Call Is In Progress

Question: Hi All,  We are a school with Zoom VOIP phone service and a mix of Polycom VVX 311 and VVX 411 phones.  In one of our buildings, we perform intercom paging by calling into an Algo 8301 IP Paging Adapter which is paired to a Bogen PCM2000 zone paging system.  When the algo receives our call, it plays a chime to let us know it has answered.  We then need to press some buttons on our phone to signal to the PCM2000 which zone we would like to talk to.  For example, the button press we use most often is *01 to page to just our internal building speakers.  Our issue is that the button presses are very laggy when we do them from the Polycoms.  The tones don't come out right away and often come out in a burst all at once.  It doesn't matter how fast or slow we dial the sequence.  There's always an unpredictable timing to the tones coming out.  Because of that, we frequently need to try multiple times before the Bogen PCM2000 gets the signal and initiates the intercom page.  Two very important things to note about this situation: (1) we don't have this issue when calling into the Algo from the Zoom smartphone app, and (2) in another building of ours where we have the Algo but not the Bogen, we don't have this issue.  Based on the above, it's my assumption that the issue lies with how the Algo or the Polycom talks to the Bogen.  I know this is a long stretch, but I'm hoping someone might have a generic suggestion to resolve this like "Switch your DTMF detection type to X instead of Y."  Please let me know any ideas you might have.  Thank you!

Answer: Hi to anyone who reads this in the future.  I think I've resolved this situation (pending).  I noticed that if I wait an additional 1.5 to 2.0 seconds before trying to dial the *01 code, everything works great.  So, I'm speculating that there is some mild instability within the first 1.5 to 3.0 seconds of the call getting established.  To resolve this situation, I've uploaded a custom tone to the Algo device with 1.5 seconds of silence inserted  before the "ding" sound that plays to let the user know their call has been answered by the Algo box.  That extra little bit of silence forces the user to wait just a tiny bit longer.  Now, it seems as though I can consistently enter *01 and *02 without any issues.


Broken Charger Looking For New One

Question: Hi! I recently broke my charger and was looking for a new one for my laptop HP Pavillon 15-eh0005nl. it this charger from amazon compatible ? I tried to look into the official store but found nothing. Can someone link me the product if you find it (i'm in europe)?  https://www.amazon.it/Caricatore-Alimentatorer-741727-001-710412-001-Caricabatterie/dp/B082VZ7L82/re...

Answer: Parts reference source - Maintenance & Service guide for your laptop model series https://h10032.www1.hp.com/ctg/Manual/c06719992.pdf  (See chapter 3, page 20, table 3-4)  Description                                                                                HP Part number 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm)                                 913691-850 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim)                      741727-001  Search for the part with your favorite search engine to find an online vendor in your region of the world.    I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"


Photo Paper Color Comming Off After Print

Question: I have hp 515 smart tank printer. When i print photo with this printer color is comming out off paper after print . I tried changing photo paper type to glossy / photo paper and all other solutions given here but still ink is comming out from paper. Im using original ink from hp that came with printer. It is frustrating im considering changing my printer back to canon . I even used dryer to dry photo but still ink is comming out

Answer: @Naqee, Thank you for your response.   That’s great! It seems like HP Smart App was interfering with proper photo printing, likely due to different print processing or driver settings. By installing the full feature driver and printing directly from Windows' default photo printing options, you achieved much better results.  If my response helped resolve your issue, kindly click “Accepted Solution” ? it will help others find their way to the solution as well. And if you’d like to show appreciation, clicking the “Kudos/Thumbs Up” at the bottom right will let me know!  Take care and have an amazing day ahead!  Warm regards, Max3Aj HP Support


About Storage

Question: does my device samsung 990 pro or990 pro heatsink support m2 ssd (Victus by HP 16.1 inch Gaming Laptop PC Model numbers: 16-s0xxx) H?nkar Bozkurt

Answer: Below is the link to the service manual for your notebook:  Maintenance and Service Guide Victus by HP 16.1 inch Gaming Laptop PCModel numbers: 16-s0xxx  Chapter 1 indicates that it will support PCIe Gen 4 x 4 SSD's such as the Samsung 990 Pro.  I do not believe you can use one with a heatsink because if you look at chapter 5, page 33 of the manual, the drive is in some kind of thermal housing.


Is It Possible To Install 32GB Of RAM? HP Pavilion Gaming Laptop 15-Ec2023ua (562C0EA)

Question: Is it possible to install 32GB of RAM?

Answer: You could, after purchasing  and installing the required hard disk cable, install a 2.5" PCIe SSD or legacy 2.2" hard disk..  There is no additional slot for an additional M.2 NVMe SSD.  I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"


Adapter WiFi 6E

Question: Can I upgrade my adapter RTL8821CE  to WiFi 6E?

Answer: Unfortunately, that would not be possible.  Your notebook has a BIOS whitelist which prevents the installation of a better Wi-Fi card from working.  I found this out by recommending cards I thought should work in the model series, and none did.  Also, your notebook only comes with one Wi-Fi antenna wire, and a better Wi-Fi adapter would require two antennas.


Laptop Screen Only Shows Correct Colours At Extreme Angles

Question: I noticed recently that when I opened documents on my computer that I had seen on other computers, that their colours seemed to be more vibrant or had higher saturation. When I borrowed someone else's laptop for a direct comparison, I saw that my laptop had much duller yellows. But when I pushed back the screen to give me an extreme viewing angle, the colours I saw exactly matched the other laptop screen.  Is there anything I can do to correct this issue? Or did I just buy a laptop with a bad screen and didn't notice until now?

Answer: @AnonymousKing, Welcome to the HP Support Community!      Thanks for reaching out about your query regarding your laptop screen that only shows correct colors at extreme angles! We're thrilled to have the opportunity to assist you and provide a solution.      I totally get how frustrating it can be when colors don’t look as vibrant as expected, especially when you notice the difference side by side. From what you’re describing, it sounds like the display on your HP 15.6" Laptop PC 15-e2000 might have a more limited color range compared to other screens. .   That being said, let’s try a few things to see if we can improve the color quality: Check Display Settings Go to Settings > System > Display and see if adjusting the brightness or color settings helps. Click on Advanced Display Settings > Display Adapter Properties and look for the Color Management tab to tweak color profiles.   Update or Reinstall Graphics Drivers Open Device Manager (Win + X > Device Manager). Expand Display adapters, right-click on your graphics driver (Intel or AMD), and select Update driver. If updating doesn’t help, try uninstalling the driver and then restarting your laptop?Windows should reinstall it automatically.   Calibrate the Display Type Color Calibration in the Windows search bar and follow the on-screen steps to fine-tune your display.   Check Night Light & Power Settings Make sure Night Light is turned off (Settings > Display > Night Light). If you’re on battery mode, your laptop might be adjusting colors to save power. Try switching to Best Performance mode under power settings.   If none of these improve the issue, it’s possible that the display panel itself has a more limited color range.  Let me know how it goes!    Take care, and have an amazing day!      Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!      Regards,  ZOEY7886 I am an HP Employee


HP Support Assistent - Please Log In To The Printer To Update The Driver

Question: HI All,  maybe someone else have this issue. I ran on the new PC the Support Assistent - and for the printer (driver are installed now manually) the support assistant is in a loop. I need to "log in to the product" to download and update the driver.  Screenshoot is in German - but still should give you the feeling. On other computer the update was just installed, but there the HP assitent was longer installed.  any ideas?

Answer: @ThomasLaggner, Welcome to the HP Support Community!      Thanks for reaching out about your query regarding your HP Printer!  We're thrilled to have the opportunity to assist you and provide a solution.      I see that you're experiencing an issue where the HP Support Assistant is stuck in a loop, asking you to log in before downloading and updating your printer driver. I can understand how frustrating that must be, especially since it worked fine on another computer. Here are a few steps you can try to resolve this:   Restart HP Support Assistant ? Close the application completely (from Task Manager if needed) and relaunch it to see if it helps.   Check for HP Support Assistant Updates ? Open HP Support Assistant, go to “About” or “Settings,” and check if there's an update available. If so, update it and restart your PC.   Sign Out and Sign Back In ? If it's asking for login credentials, try signing out and back into your HP account within the Support Assistant.   Run HP Support Assistant as Administrator ? Right-click the HP Support Assistant icon and select “Run as Administrator.” This might help it bypass any permission-related issues.   Manually Download the Printer Driver ? Since you've already installed the driver manually, you might not need HP Support Assistant for this particular update. You can also check the latest version on the HP Support website.   Reinstall HP Support Assistant ? If the issue persists, try uninstalling and reinstalling HP Support Assistant. You can download the latest version from HP official site. If none of these steps work, let us know! Happy to assist further.      Take care, and have an amazing day!      Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!      Regards,  ZOEY7886 I am an HP Employee


HP U32 Brightness Greyed Out

Question: I cannot change the brightness on my monitor. The option is greyed out from the u32 menu. Other menu functions are working as expected.  Looks like a similar issue to the one reported here: https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/monitor-brightness/m-p/8970857#M128249

Answer: Well I will suggest you to do the following: Check Monitor Power Settings Update Graphics Drivers Use Display Settings in Windows Check the Monitor's Connection Reset Monitor to Factory Settings Disable Adaptive Brightness Check for External Software


HP Envy X360 15-Ey0155ng

Question: Hi Community, i have been using an HP Envy x360 2-in-1 Laptop 15-ey0155ng for 2 years now. It's slowly becoming time for a new battery and a new set of rubber foot strips for the bottom. Unfortunately, I can't find the right parts either on the official HP website or from second-hand sellers.  I hope you can help me out since i dont want to sell it yet.

Answer: Hi:  Below is the link to the service manual for your notebook:  Maintenance and Service Guide  Chapter 3, page 15 has the battery part number and description.  Battery (3 cell, 41 Whr)    HP part # M73474-007  I checked the HP parts store in Austria and the battery is out of stock.  You can contact one of HP's authorized parts suppliers who do business in Austria to see if they have the battery your notebook uses.  The HP Parts Store | HP Computer Parts | HP Printer Parts | HP parts | hp batteries | SSD | printhea...  Or you can do a search on Amazon or eBay by the HP battery part number and find a compatible aftermarket battery that references the HP part number.  For the rubber foot kit, unfortunately, that will probably be very difficult to find something that will work.  See this discussion:  Solved: Re: rubber feet replacement for HP Envy x360 15-ey0023dx - HP Support Community - 9275520


Hp Office Jet Pro 8710 Compter Not Listed When I Try To Scan To Computer

Question: computer not listed when i try to scan to computer

Answer: @wakoola, Welcome to the HP Support Community!      Thanks for reaching out about your query regarding your Officejet pro 8710!  We're thrilled to have the opportunity to assist you and provide a solution.      I understand how frustrating it can be when your computer isn’t showing up while trying to scan. Let’s go through some steps to get this sorted out.   Check HP Software & Connection Ensure HP Smart or HP Full Feature Software is installed on your computer. If not, you can download it from HP’s official website. If using Wi-Fi, make sure your printer and computer are connected to the same network. If using USB, try reconnecting the cable and using a different port. Enable Scan to Computer Open HP Printer Assistant (Windows): Search for HP in the Start menu and open HP Printer Assistant. Click Scan > Manage Scan to Computer and make sure it’s enabled. Restart Devices Restart both your printer and computer to refresh the connection. Check Windows Services (For Windows Users) Press Win + R, type services.msc, and hit Enter. Find Windows Image Acquisition (WIA) and make sure it's Running and set to Automatic. If the issue persists, let me know what steps you’ve tried so far, and we’ll figure this out together! Looking forward to your update      Take care, and have an amazing day!      Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!      Regards,  ZOEY7886 I am an HP Employee


Upgrade RAM & SSD

Question: I want to upgrade the RAM and SSD for my laptop (HP Pavilion X360 Convertible 14-cd0xxx). I would like to know which type of SSD will be correct for it : SATA or NVMe ? Also, can I use DDR4 RAM 8GB 3200MHz ? Thank you for reading this ; please help me with it.

Answer: @Rajesh1264  According to your service manual, your model supports 16 GB (2x8 GB) DDR4-2400 memory. You can install an 8 GB DDR4-3200 in the empty slot, but it'll run at 2400 because that's the max speed your system supports. Maintenance and Service Guide HP Pavilion x360 14m Convertible PCIMPORTANT! This document is intende...  Your model supports M.2 NVMe SSDs. You can get one with your preferred capacity, 512 GB, I TB or more. Your M.2 slot is PCIe version 3.0 (gen 3).


Need Instructions How To Insert New Imaging Unit In M2885fw Samsung Printer

Question: Printer stopped working and message said replace imaging unit. I bought a new one but am having trouble inserting it. Even the old one won't go back in easily, and I think there's a trick to it. Can anyone explain, preferably with a photo or video showing precisely where to place it?  Thanks

Answer: Having never even viewed one of these I am afraid I cannot provided exact details. However, often you need to angle the unit in first to clear stops designed to keep the unit from simply flying out if someone pulls on it. So as you insert the end not going into the printer should be higher than the side going in. If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others. I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


GeForce RTX 3050 Not Detected

Question: Hello, I bought an HP victus 15 around 2 years ago, it's been like 9 months where my nvidia gpu is not detected. It suddenly disappeared from device manager. I checked hidden devices and it was there with error code 45. I uninstalled the driver and tried reinstalling but it keeps saying not detected. I tried a lot of solutions on the internet and nothing worked. I even tried resetting my laptop and the same issue still persists. All my drivers are up to date, I never miss an update. PLEASE HELP!!

Answer: Hi @Mhmdam13,     Thank you for trying all the steps. Here’s what you can try next: 1. Check for GPU Detection in System Information Press Win + R, type msinfo32, and hit Enter. Navigate to Components → Display and check if your RTX 3050 is listed. If it's missing, the GPU may not be properly connected or recognized by the system. 2. Check NVIDIA GPU Status via Command Prompt Open Command Prompt as Administrator and type: wmic path win32_videocontroller get name  This should list all detected GPUs. If the RTX 3050 is missing, it's not being recognized at the hardware level. 3. Force Enable GPU in Device Manager Since the GPU is showing as Error Code 45 (hardware not connected): Open Device Manager. Find the hidden NVIDIA GPU (View → Show hidden devices). Right-click on it and select Enable Device (if available). If that doesn't work, right-click and select Scan for hardware changes. 4. Try a Hard Reset Turn off the laptop. Unplug the charger and remove the battery (if removable). Hold the power button for 30 seconds. Plug in only the charger and power it on. Check if the GPU is detected. 5. Reset BIOS to Default Restart your laptop and enter BIOS (press Esc or F10 repeatedly). Look for Load Default Settings / Load Optimized Defaults and apply. Save changes and restart.   I hope this helps.   I'm glad I could help!  If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster!    Take care and have an amazing day ahead!    Best regards, Kuroi_Kenshi I am an HP Employee


Printer Is Bricked

Question: Help!! My printer is bricked

Answer: Hi @Walter_White7,   Welcome to the HP Support Community!    Thanks for reaching out about your query regarding your printer! We're thrilled to have the opportunity to assist you and provide a solution.   If your HP ENVY 6055e All-in-One Printer seems bricked, follow these steps to try resolving the issue: Reset the Printer Turn off the printer. Disconnect the power cord from the rear of the printer and from the electrical outlet. Wait for about 60 seconds. Reconnect the power cord to the printer and the electrical outlet. Turn on the printer. Restore Printer Factory Defaults To restore factory defaults using HP Smart App or an Internet browser: Open advanced settings: HP Smart app: Click the image of your printer to open settings and management tools, then click Advanced Settings under settings. Printer EWS: Open the HP printer Embedded Web Server (EWS) using the printer IP address. Restore factory settings: From the EWS home page, click the Settings or System tab. If prompted to log in or enter the printer PIN, enter admin for the username, and the PIN from the printer label. Click Restore Factory Defaults or Factory under Restore Defaults, then click Restore Factory Defaults > Yes. Your printer should automatically restart after about 20 seconds. Reinstall Printer Drivers Go to HP Software and Driver Downloads. Enter your printer model (HP ENVY 6055e). Download and install the recommended drivers for Windows 11. Setup Printer using HP Smart App Download the HP Smart app from 123.hp.com. Install the app and follow the prompts to set up the printer. Try setting up the printer without any USB cables connected. Check for Firmware Updates Ensure your printer firmware is updated to the latest version available: Check for any printer firmware updates. Install updated firmware if available. Let me know how it goes.   I'm glad I could help!  If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster!    Take care and have an amazing day ahead!    Best regards, Kuroi_Kenshi I am an HP Employee


Quality Photo Printing On HP Envy 6055 Printer

Question: I was wondering what the print quality is for the HP envy 6055 on photo paper. Does it print a good quality photo image? If so, do you know if any of the HP photo papers work?

Answer: Hi @KLLR,   Welcome to the HP Support Community!    Thanks for reaching out about your query regarding your printer! We're thrilled to have the opportunity to assist you and provide a solution.   The HP Envy 6055 printer is designed to provide high-quality print outputs, including photo prints. Here are some details and recommendations for achieving the best photo print quality: Print Quality of HP Envy 6055 The HP Envy 6055 is capable of printing high-resolution photos with vibrant colors and clarity. It is suitable for printing detailed images such as photographs, making it a good choice for everyday photo printing needs. Recommended HP Photo Papers To obtain the best photo print quality with your HP Envy 6055, it is recommended to use HP photo papers specifically designed for inkjet printers. Here are some options that work well with the HP Envy 6055: HP Advanced Photo Paper Finish: Glossy Sizes: Available in 4x6 inches, 5x7 inches, and 8.5x11 inches Benefits: This paper is designed for fast drying and excellent color reproduction, making it ideal for high-quality photo prints. HP Premium Plus Photo Paper Finish: Glossy or Satin Sizes: Available in a variety of sizes, including 4x6 inches, 5x7 inches, and 8.5x11 inches Benefits: This premium paper offers exceptional durability and image quality, ensuring your photos look stunning and last long. HP Everyday Photo Paper Finish: Matte or Glossy Sizes: Commonly available in 4x6 inches and 8.5x11 inches Benefits: Budget-friendly option for printing everyday photos with reasonably good quality. Tips for Best Photo Print Quality To achieve the best results, consider the following tips: Resolution: Ensure the photo resolution is high (300 dpi or greater) for clear and detailed prints. Settings: Use the photo paper settings in the printer’s print dialog box to optimize the print quality. Ink Levels: Verify that your printer has sufficient and fresh ink; low ink levels can affect print quality. Paper Handling: Handle photo paper by the edges to avoid smudging and fingerprints.   I'm glad I could help!  If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster!    Take care and have an amazing day ahead!    Best regards, Kuroi_Kenshi I am an HP Employee


Printer Setup

Question: I can’t set up my new printer. I am using the hp app, and I get a message “we aren’t done, please select here to continue” but there is nothing to select. It should be so easy, according to the pictures, but I’ve already spent way too much time going in circles. Any suggestions? Thanks

Answer: Hi @CSW56  This could be related to the Wifi connection and needs to reset Wifi, follow steps from the next video: >> https://www.youtube.com/watch?v=RCeu5uIgjas&ab_channel=PrinterGuruji * Click YES   to say thank you,  * Click Accepted Solution when question is answered. Best regards, ferRX. . @ferRX / I am a volunteer posting answers on my own time.


Document Feeder Scan Has Black Lines

Question: Scanning from document feeder has two black lines the length of page. ONLY with Document Feeder - scanning from glass is fine.   Dirty roller somewhere?  Fairly new printer/scanner - document feeder hardly used.

Answer: Scan a blank A4 and upload here. Save as jpg, 300 dpi, unchanged upload here, click on the icon "Insert photos", "Set format = Large", original size.  I'll take a close look at it. I'm not an employee of HP, I'm as volunteer here.          Inquiries via private messages (PM) cannot be answered.


Missing Bottom Cover Screws ? HP EliteBook Folio G1

Question: Hello, After repasting my laptop CPU and upgrading the NVMe drive, I seem to have misplaced the Torx screws that secure the bottom cover to the laptop. Can someone from HP confirm that the correct screws I need are M2x3 T5 Torx screws? Additionally, are all the screws the same length, or do I also need M2x4 T5 screws? The laptop model is HP EliteBook Folio G1. Thanks in advance for your help!  Best regards, Tadej

Answer: Hi:  According to chapter 5, page 23 of the service manual, all 8 screws are T8 M2.0×3.0.  HP EliteBook Folio G1 Notebook PC Maintenance and Service Guide


Service Manual For HP Touch Smart 600 All-In-One

Question: Trying to source a service manual for a HP touch smart 600  all-in-one model 600-1050UK Product number VN421AA-ABU Many thanks John

Answer: I have attached the service manual for the model series below:


Support External Gpu Or Not.?

Question: Does my HP ENVY x360 15m-es0023dx support external GPUs (eGPU) over Thunderbolt 4?

Answer: Yes, your HP ENVY x360 15m-es0023dx likely supports external GPUs (eGPUs) over Thunderbolt 4, as it features a Thunderbolt 4 port, which is necessary for eGPU functionality.  The HP ENVY x360 15m-es0023dx, like many HP ENVY x360 models, typically has a Thunderbolt 4 port (USB Type-C).


Windows 11 Upgrade CPU Limitation

Question: My HP Elitedesk 800 G3 i7 7700 has been an amazing machine.  Upgraded to 64GB ram and it simply flies.  I've attempted to upgrade to Windows 11 (due to the phase out of support for Windows 10 this coming November) but seem to have a CPU limitation here.  Windows 11 supports 8 gen (and up) intel core processors.  Machine is pretty solid and certainly has more longevity here.  What are my options to upgrade to the new OS?  Would like to avoid  having to remap my entire network and get the system going again on a new computer.  Any suggestions would be appreciated!

Answer: @Taurus888,  Welcome to our HP Community forum!  Yes, if you are happy with your desktop, there are a number of ways to safely and easily upgrade a so-called "unsupported" PC to Windows 11, such as explained quite well in this YouTube instructional video.  I know this works very well as I have used this 'conversion' method on one of my desktops recently: https://www.youtube.com/watch?v=lSrmhhigEhY&t=332s&ab_channel=Tips2Fix.  Kind Regards,  NonSequitur777


15-Csoo64st Pavilion Laptop Hard Drive

Question: Trying to update my hard drive in a 2018 pavilion laptop from sata1 to sata 3. Will it work?

Answer: According to the parts list for your notebook, it came with a 1 TB 2.5" SATA III (6.0 GB/S) mechanical hard drive.  HP PartSurfer  762990-005 - HP 1TB 5400RPM SATA 6Gb/s 2.5-in Hard Drive  I recommend that if you want more speed out of the 2.5" drive, replace it with a 1 TB SSD such as this:  Amazon.com: Western Digital 1TB WD Blue SA510 SATA Internal Solid State Drive SSD - SATA III 6 Gb/s,...


What Stylus Pens Support The HP Pavillion X360 2-In-1 Laptop Intel U300 (Ek-1550sa)

Question: I am looking to buy a HP Pavilion x360 14-ek1550sa 14" 2 in 1 Laptop - Intel® U300, 128 GB SSD, Silver for work and I was wondering, are there any compatible styluses for it (specifically HP styluses)?

Answer: @TechLover1, Welcome to HP Support Community,   Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue   The HP Pavilion x360 2 in 1 Laptop is compatible with HP Active Pen styluses, which enhance the functionality of the touchscreen display. Below are some recommended HP styluses for this model:   Recommended Styluses: HP Active Pen: Description: This stylus is designed specifically for HP convertible and 2-in-1 notebooks. It provides precision and control for your touchscreen, enabling you to write, draw, and navigate with ease. Features: Pressure sensitivity for detailed and accurate drawing. Tilt support for natural writing experience. Built-in buttons for easy navigation and shortcuts. Replaceable tips for longevity. HP Rechargeable Active Pen: Description: A higher-end option with rechargeable functionality, the HP Rechargeable Active Pen provides extended use without the need for frequent battery replacements. Features: Rechargeable via USB-C. Supports Windows Ink. Pressure sensitivity and tilt support. Customizable buttons for shortcuts. I hope these steps help resolve the issue Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.    Take care and have a good day.    If my response helped, please mark it as an Accepted Solution! It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks!    Regards, Garp_Senchau I am an HP Employee


USB Camera Issues

Question: Hey all  I am having an issue with either the webcam or the USB ports on users PC. I have a Logitech C920 HD camera and this is all up to date regarding software and firmware. My user uses an HP Z1 G9 Tower Desktop PC and all the drivers are up to date on this machine.   However on occasions their webcam can stop working and in device manager I can see the following: Unknown USB device (Device Descriptor Request Failed) The only way to fix this is take the webcam out and then plug it in again, I have done this and have used other USB ports and it works till it fails again. I have used another non branded webcam and the same issues occurs.   I have made sure everything on the machine is up to date and have disabled the following power setting for USB: USB selective suspend setting: disabled  Please let me know if there is anything else I can try.

Answer: Maybe because Logitech no longer provides the latest USB drivers. I looked it up in the Microsoft Update Catalog using your camera type, Logitech C920 HD camera. From there, Logitech only provides drivers for Windows 8, so that when it is almost installed on Windows 11, it will fail again, because it is not compatible with your version of Windows.


Cpu Fan Runs At 1800 Rpm All The Time

Question: Hello, I am the owner of the OMEN by HP 25L GT15-0000i gaming PC and I have just noticed that the CPU fan is now always running at a speed of 1800 rpm: is this normal on this model or is the motherboard no longer able to detect this speed and therefore this figure does not correspond to anything real ? I would like to point out that there is never any overheating, I am attaching a screenshot below. Or HP has simplified the cooling on this type of PC, allowing the speeds of the input and output fans to vary and considering that this was sufficient (I should point out that the PC remains at very reasonable temperatures even when I use, for example, Handbrake or Lightroom). I thank you in advance for any feedback regarding this issue. Best regards

Answer: and Omen Gaming Hub gives you what rpm speed for the CPU fan? Is this number variable for you or fixed like mine? Until I get this information from another HP Omen user, I still don't know more  It would be very nice if you could clarify this for me and I could mark my topic as resolved


HDD-UI-Recovery Samsung X4220rx - Download FTP Not Possible

Question: Serching HDD-UI-Recovery, FTP is not aviable   Printer x4220rx samsung  ftp://ftp.hp.com/pub/softlib/software13/printers/SS/HDD-UI-Recovery

Answer: I just sent you a private message with the information you require. If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others. I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


Charging My 81M06EA Laptop Through A Usb C Powerbank

Question: My HP Laptop don't charge with my 140w Anker 737 Powerbank (PowerCore 24K), its start to charge but after 10 secs and 30-40w the charging process stops and restarts. How can I fix this?

Answer: Thanks.  Unfortunately, there is a requirement to make that happen that your laptop's USB Type-C port does not come equipped with.  The requirement is  DP Alt mode  I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"