HP Smart Tank 7605 All-In-One Printheads

Question: Cannot find in any guides etc as to how long the printheads on a HP Smart Tank 7605 last? How do you know when they need replacing?

Answer: Hi @Mottel,  Welcome to the HP Support Community.   Thank you for posting your query, I will be glad to help you.  I understand you want to know about the printhead lifespan, The lifespan of the printheads in your HP Smart Tank 7605 can vary based on factors such as usage patterns, print volume, and maintenance routines. While HP does not specify an exact lifespan for these printheads.  If you get any error message on the printer asking to replace the printhead even after cleaning it or if you get any message that it's damaged in that case you have to replace the printhead.  May I know if are you having any trouble currently on the printer, let me know   I hope this helps.   Take care and have a good day.   Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!   VikramTheGreat HP Support


What Glossy Photo Paper To Use With A 9720E Printer

Question: I want to print a photo onto glossy photo paper, when I load it the image always prints on a plain paper not the glossy one. Also which type of photo paper is correct for the printer?

Answer: Hi @MickyB3,  Welcome to the HP Support Community.   Thank you for posting your query, I will be glad to help you.  I understand you want to print on glossy photo paper, The printer shows the type of paper that can be used on the printer.  Media Type: Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper Thick, Plain Paper Light/Recycled  Please let me know if are you trying to use HP Photo paper, the printer doesn't show any glossy paper to print the Photo, Could you please check and let me know   I hope this helps.   Take care and have a good day.   Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!   VikramTheGreat HP Support


Error Code 11 - LaserJet MFP M234sdw Bricked

Question: Until about 9pm on Sunday March 16, 2025 my printer was fine. Then all of a sudden Error code 11. After a couple hours of research and rebooting printer and pulling out the cartridge a dozen times and cleaning it, it appears the HP bricking issue is WIDE SPREAD. HP has a huge issue.  They force customers to use HP cartridges, then they push out software which rends their printers USELESS even when paying a monthly subscription for their ink cartridges.  Now we all sit here stuck.  I tried downloading the firmware from 20250311 but it either doesn’t work or won’t install.  Seems like it won’t install.  And of course HP has virtually no way that allows customers to get support.   Why does anyone buy into their scam?   Now what are we suppose to do?

Answer: Hi @Jeff1227,  Welcome to the HP Support Community.   Thank you for posting your query, I will be glad to help you.  I understand you're having trouble using your printer with Instant Ink cartridges, and after a recent update, you’re encountering Error 11, preventing you from using the printer. I’m sorry you’re facing this issue.   Since the issue seems to be related to a firmware update, please try the following steps before attempting the update again:  Please remove the Cartridges from the Printer if possible, and try a Hard Reset, do keep us posted to help you better ** Hard reset : 1. Turn the printer on, if it is not already on. 2. Wait until the printer is idle and silent before you continue. 3. With the printer turned on, disconnect the power cord from the rear of the printer. 4. Unplug the power cord from the wall outlet. 5. Wait at least 60 seconds. 6. Plug the power cord back into the wall outlet. NOTE: HP recommends connecting the printer power cord directly to the wall outlet. 7. Reconnect the power cord to the rear of the printer. 8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move. 9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.   Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and check  Please update the Firmware from the link, this will help on how to update the firmware on the printer or devices   I hope this helps.   Take care and have a good day.   Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!   VikramTheGreat HP Support


Installing Windows

Question: Can't install Windows "Install driver to show hardware" I'm using a clean ssd

Answer: @lester3721,  Your notebook has an Intel Core 11th gen processor, which requires Intel RST storage controller driver be supplied to the Windows installer so that it can detect the storage drive and install Windows on it.  You can follow the steps below for the IRST driver installation:  1. Use a Windows installation usb drive created with Microsoft Media Creation Tool (an ISO file-based installation usb drives tend to cause errors during the IRST driver installation).  2. Download Intel RST driver from the link below. Run it as administrator and follow the on-screen instructions to perform the driver extraction. https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146929.exe  3. Go to C:\SWSetup\sp146929. Double click the sp146929 folder and copy the F6 folder to the root directory of a Windows installation usb drive. The F6 folder contains IRST drivers which the installation setup needs to detect the storage drive.  4. Connect the usb drive to the notebook and boot the system from the usb drive. When asked where to install Windows, click on Load Driver -> Browse -> the usb drive in the window that opens -> the F6 folder -> OK.  5. Multiple .inf driver files may be displayed. Select one and click Next.  6. The storage drive will be displayed with partitions if the drive has Windows installed previously. Delete each of all the partitions just to see "unallocated space" and click Next to proceed the installation.


ERROR CODE 0X83C0000A NOS LOADER APP

Question: HP Officejet 4632 isn't working at all based on above mentioned Error Code. Switch off and on of the printer isn't helping.

Answer: @Claus66, Welcome to HP Support Community.    Thank you for posting your query, I will be glad to help you.  The Error Code 0X83C0000A NOS LOADER APP on your HP Officejet 4632 usually indicates a firmware or software corruption issue that prevents the printer from booting properly. Try the following steps to resolve the issue: Step 1: Perform a Power Reset Turn off the printer and unplug it from the power source. Remove all cables connected to the printer (USB, Ethernet, etc.). Press and hold the Power button for 30 seconds. Plug the printer back into the power source directly into a wall outlet (avoid power strips). Turn on the printer and check if the error persists. Step 2: Perform a Partial Reset Unplug the printer from power. Press and hold the following buttons on the printer: Back button (?) and OK (or any other combination like Cancel + OK). While holding the buttons, plug in the power cord. Release the buttons once the printer starts. Check if the printer boots normally. Step 3: Update the Printer Firmware Since the error is likely firmware-related, updating the firmware might fix it. If your printer boots up after the reset, update the firmware: Go to HP Support Download and install the latest firmware for your Officejet 4632.   I hope this helps.    Take care and have a good day.    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!    Max3Aj HP Support


Sound Affected By Upgrade Window

Question: hello community people, am looking for help who can guide me, restore my Hp elite book 1030G4, audio sound, driver soft were, thank. S-POLY

Answer: Hp elite book 1030G4 Audio Driver Windows 11/Windows 10


WiFi And Bluetooth Adaptors Disappeared

Question: My HP ENVY 16 inch Laptop PC 16-h1000 has lost all wifi and Bluetooth adaptors. They were working fine a week ago, but now they are gone. When I look in the BIOS, there is an "!" next to Network. I tried rebooting, running diagnostics and updating the chipset, all to no avail. What else could I do without opening up the laptop?

Answer: Hi @alalalp, Welcome to HP Support Community.   Thank you for posting your query, I will be glad to help you.  It looks like your laptop's network hardware (Wi-Fi and Bluetooth) is not being detected properly, possibly due to a driver issue, a corrupted firmware setting, or even a hardware failure. Since you've already checked the BIOS and it shows an exclamation mark next to "Network," try these steps before considering hardware inspection: Power Cycle the Laptop Turn off the laptop. Unplug the charger and remove any external devices. Press and hold the power button for 30 seconds. Restart the laptop and check if Wi-Fi/Bluetooth is back. Reset BIOS Settings Boot into BIOS (F10 during startup). Look for an option to "Load Setup Defaults" or "Reset BIOS to Factory Settings." Save and exit, then check if the network adapters return. Check Windows Device Manager Press Win + X → Device Manager. Expand Network Adapters and Bluetooth sections. If missing, click View > Show Hidden Devices to check if they appear. If you see "Unknown Device" or a yellow exclamation mark, try updating/reinstalling drivers. Run Network Troubleshooter Open Settings > System > Troubleshoot > Other troubleshooters. Run the Network Adapter troubleshooter. Reinstall Intel Wi-Fi and Bluetooth Drivers Since your laptop likely has an Intel AX-series Wi-Fi module, download and install the latest drivers from the Intel website: Intel Wi-Fi Driver Intel Bluetooth Driver Reset Network Settings Open Settings > Network & Internet > Advanced network settings. Click Network reset, restart, and check if the adapters return. Perform a System Restore (If the issue started recently) Open Control Panel > Recovery > Open System Restore. Choose a restore point from before the issue started. Check for Windows Updates & Firmware Updates Go to Settings > Windows Update and check for updates. Also, install the latest HP firmware/BIOS updates from the HP Support page. If none of these steps work, there might be a hardware issue with the Wi-Fi module.  I hope this helps.   Take care and have a good day.   Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!   Max3Aj HP Support


Hard Drive Screws Help

Question: I have an elitebook 8460p, I lost the screws that hold the hard drive in the bracket thingamabob, can someone tell me what to buy. And perhaps an Amazon link?

Answer: @loganadam,  Your service manual (on page 77) indicates 4 PM (Phillips Metric) 3.0x5.0 mm screws are used to secure the HDD to the bracket. c03253774.pdf  Check with computer repair shops in your town. Maybe you can get screws for minimal fees from them.  Or you can buy a screw kit like this from Amazon. Amazon.com: Akuoly Laptop Screw Set PC M2 M3 M2.5 Screw Standoffs for Universal Laptops and Hard Dri...


Can’T Connect To WiFi

Question: I cannot find out how to connect the WiFi, on my pc. It runs windows 7 and the taskbar is at the top any help will be greatly appreciated. And I’m sorry if my explanation is vague; that is simply all I know.

Answer: According to the parts list for your PC, it does not come with built in Wi-Fi networking, so you can't connect to Wi-Fi unless you install a Wi-Fi adapter.  HP PartSurfer  The easiest thing to do for that would be to purchase a USB Wi-Fi adapter that works on W7.   You can change the taskbar location by following the guidance at the link below:  How to Change the Position of the Taskbar in Windows 7


Error Code 11 After Firmware Update

Question: Hi, I gave an HP Laserjet MFP M234dwe with a genuine HP toner cartridge. The printer did an automatic firmware update a few weeks ago, and now I get Error 11 all the time. I did not ask for this firmware update and it was working well before that. What is the fix for this?

Answer: Hi aaa1237  You could upgrade the firmware with below steps:   If your printer is connected to network with LAN or Wireless: Open a web browser on a computer or mobile device and enter the printer's IP address to open the EWS page. Click on 'System' and sign in with 'admin' as the username and the printer PIN as the password. On the left panel, click 'Administration' and then 'Check Now' to check for the latest firmware. Click ‘OK’ to start FW update. Please do not interfere with or power off the printer during FW update. It may take a few mintues depending on network speed. Once the printer powers on after the firmware upgrade, check the Firmware Datecode from Device configuration. It should be 20250311. If the issue is not resolve, you may need contact HP support.  If your printer is not connected to network:  You can download the firmware update utility Enter printer product name , e.g HP Laserjet MFP M234dw in the searching box on https://support.hp.com/ie-en/drivers/printers  Download the 20250311 Firmware Update Utility  Connect your printer with a USB cable to computer, and run the utility. Note: If the printer displays the Er11 error or supply error, this firmware update can only be performed using a USB cable. Firmware updates via LAN or wireless will not be supported in this condition. For network connected printers, use embedded web server to update the firmware. Printer will power on itself after Firmware update. If the issue is not resolve, you may need contact HP support.


Lost My Utility To Operate My HP G4050 Scanner During A Windows Update

Question: In upgrading my PC from Windows 7 to windows 10 I lost the user utility that operated my HP G4050 scanner.  If I got a CD with my purchase, I don't seem to have it now.  I was able to download and install the driver from the HP web page but it didn't seem to provide the desktop control utility to control scanning (eg: selecting scan resolution, output file type, cropping, etc.).  How can I get a copy of that utility to make my scanner useful again?  Thanks!!! John

Answer: what you are looking for is here


How To Remove Fan From Tubing On Envy 13-Ah0002ca

Question: How to remove cooling fan from the tubing on an Envy 13-ah0002ca  laptop

Answer: Hi CWR114  Hello, you can perform the process by following the instructions in the following document from page 34:  https://h10032.www1.hp.com/ctg/Manual/c06139858.pdf   I hope the above is helpful!   Welcome to the Hp community, was the answer helpful and/or do you want to say “thank you”? Click the "Yes" box below. Did I help solve the problem? Don't forget to click “Accept as solution”.


HP Elitebook 865G11 ...Won'T Start In Bios

Question: I can't get my computer to start the BIOS.....I used the instructions but hitting the F10 key seems to have no effect...I don't get it. I have 2 of the exact same laptop. One lets me in, the other doesn't...any suggestions?

Answer: according to the instructions in your device's manual, see picture.   ?


Reinstall Windows 11

Question: How do reinstall the operating system?  I don't have a software to install Windows in my local SSD.  Is there a way I can download from the supported HP website?

Answer: The W11 setup is trying to force you to connect to the internet and sign in with a Microsoft account.  If you can't connect to the internet due to a wifi driver issue, you can bypass the internet requirement and sign in with a local account to continue the setup. Click this link for how to do it. How to bypass the internet requirement during Windows 11 setup? - Smartprix  Download Intel WLAN driver on a usb drive from your drivers support site. OMEN Transcend 14 inch Gaming Laptop PC 14-fb0000 Software and Driver Downloads | HP® Support  Upon a completion of the setup, install the wifi driver from the usb drive. You can switch to a Microsoft account if you wish.


Drivers And Bios Needed For Pavilion G6-170ss Not Available

Question: I need to update the bios of my Pavilion g6-1070ss to can use Windows 10 in ssd with gpt, I am looking for information about this model for download and update the BIOS but I can't find any about this noteboot, I find this information for other g6 model but not exist or not is available for gs-1070ss model https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/hp-pavilion-g6-not-showing-leg...   The computer's support software never notified me of a new BIOS version, nor did I find a way to update it. It only appears in "HP Support Assistant" as "System BIOS F.66." It also never notified me of software updates in all this time and I have found it impossible to find on the HP website where to find files for the BIOS or drivers now that I have to upgrade since there is no other option due to the lack of Windows 7 support.  Please can tell me how you found the bios to update it? The actual version if F.66,   Thanks in advance

Answer: Your PC does not support booting from a GPT-formatted disk.  MBR only.  It appears that HP has retired support for your PC since it is more than 10 years old.  That's why you can't find any drivers for it on the HP support site.  We are currently not allowed to post links to third party driver sites.  However, I don't see anything improper with letting you know that the DriversCollection.com website has the drivers for your PC.  I use the site all the time and the drivers are legitimate and virus free.  Just do a search 'g6-1070ss driverscollection' and you will be able to find the drivers HP used to supply,


Pavilion G7-1103so CPU Upgrade

Question: Hi.  I'm looking to replace the AMD Athlon II P360 in my Pavilion g7-1103so with a more powerful CPU. What are the most powerful CPUs compatible with this notebook? The notebook has a DA0R22MB6D1 REV:D motherboard with an S1g4 CPU socket.  Should I stick to the CPU options listed in the notebook's Maintenance and Service Guide (https://h10032.www1.hp.com/ctg/Manual/c02834058.pdf) or is it OK to use other S1g4 socketed CPUs as well?  Regards: ClBlPl

Answer: It is not really going to be worthwhile if the candidate upgrade processor, which must from the list in the manual, isn't more than 3-500 Mhz faster than the original processor.  You won't notice any really perceptible difference.  Upgrading to a quad core might help some of your software, but the processor speed really isn't much different. AMD Phenom II N970 2.20-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/ sec, quad core, 35 W)   Using other than processors that are in the manual are completely at your own risk.   No responsible person here would feel comfortable with saying they will work  They may or may not be supported by the BIOS.    I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"


How Many M.2 SSD Slots In Victus 16 (16-R0012TX)?

Question: I want to buy the Victus 16 (16-r0012TX), with NVIDIA GeForce RTX 4070 and  Intel Core i7 16GB 512GB SSD (Ceramic White). I want to know if this model have two M.2 SSD slots, because the 512 GB it comes with is not going to be enough.  Thanks

Answer: Since that model has an Intel i7-13700HX processor it has support for two M.2 NVMe SSDs.  The 16-r0xxx models with the Intel 'H' series processors only have support for one M.2 NVMe SSD.  Below is the link to the service manual:  Maintenance and Service Guide Victus by HP 16.1 inch Gaming Laptop PCModel numbers: 16-r0xxx  Chapter 5, page 34 shows the location of both M.2 SSD positions.


Windows 11 Compatibility HP Notebook ? 14-Dk0804no

Question: Simply put, is the hardware of this notebook compatible with, or upgradeable to, Windows 11 specs?

Answer: No, it does not meet Microsoft's minimum W11 processor requirements of an AMD Ryzen 3xxx series mobile processor.  If you are happy with your PC, and if you are interested in installing W11 24H2 on your PC as is, watch this video, which is the easiest way to do it in my opinion, and I have tried many different ways to do this during the last 3 years.  How to Install Windows 11 on Unsupported PC in 2025 (New Easiest Method, No CMD)  Download the W24H2 ISO file and use that (3rd option).  Download Windows 11  You can download the free 7-Zip file utility from the link below. The top line is for 64 bit.  7-Zip  You'll have to repeat this procedure each October when Microsoft rolls out the new builds because a PC that does not meet Microsoft's minimum W11 hardware requirements will never automatically get the update to the next build.  Other than that, your PC will continue to get the monthly cumulative and other updates.  That's only a minor inconvenience to have continued OS support beyond October of 2025.  If things don't work right on W11, you have 10 days to easily go back to W10 as long as you don't delete the W1 upgrade files or the Windows.old folder.  How to Go Back to Windows 10 from Windows 11 (Tutorial)


Is It Possible To Add External Gpu To My Laptop?

Question: hey, i want to add and external GPU to my laptop and couldn't really understand if it's possible with my model, if anyone can help it would be really nice. thanks in advance

Answer: Hi:  According to the product specs for your notebook, it does not have a Thunderbolt port which would be needed to support an eGPU:  HP Laptop - 14-cf3010nj Product Specifications | HP® Support  The USB-C port can only be used for data transfer only.


Error UU_400_EB000A9900 On LaserJet M234dw

Question: Hello, A few weeks back, I purchased a LaserJet M234dw printer. I managed to configure it on a Mac running MacOS Sequoia (15.3.2) but I don't find a way yo have it detected by a Mac running MacOS Monterrey. I tried several times to disconnect the modem, uninstall / reinstall HP Smart... Most of the time, it tells me no printer is detected. When it does detect one, I can't finish the install in HP Smart and I get a UU_400_EB000A9900 error. Any help on that issue would be very much appreciated Regards

Answer: @RedGuy50, Welcome to HP Support Community.    Thank you for posting your query, I will be glad to help you.  The UU_400_EB000A9900 error in HP Smart on macOS Monterey usually indicates a communication issue between the printer and your Mac. Since your HP LaserJet MFP M234dw was successfully configured on another Mac running macOS Sequoia (15.3.2), the problem is likely specific to your Monterey system. Troubleshooting Steps: Remove Any Old Printer Drivers & Reset Printing System Go to System Preferences > Printers & Scanners. Right-click (or Control + Click) on the printer list and select Reset Printing System. Click Reset and restart your Mac. Reinstall the printer afterward. Manually Add the Printer Using AirPrint (Without HP Smart) Ensure the printer and Mac are connected to the same Wi-Fi network. Go to System Preferences > Printers & Scanners. Click the + (Add Printer, Scanner, or Fax) button. Select your printer from the list. In the Use dropdown menu, select AirPrint instead of HP drivers. Click Add and try printing. Disable IPv6 on the Printer Open the Embedded Web Server (EWS) by entering your printer's IP address in a web browser. Navigate to Network > IPv6 Configuration. Disable IPv6 and save changes. Restart the printer and Mac, then try reinstalling. Try a USB Connection If the wireless setup keeps failing: Connect the printer to your Mac using a USB cable. Open HP Easy Start or HP Smart and try setting it up. Ensure HP Software is Up to Date Restart the Router and Assign a Static IP Restart your Wi-Fi router and printer. Open the printer’s EWS and go to Network Settings. Assign a Static IP under IPv4 Settings. Try reinstalling the printer. I hope this helps.    Take care and have a good day.    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!    Max3Aj HP Support


Pavilion G7-1103so BIOS Update

Question: Hi.  I would like to update the BIOS on my HP Pavilion g7-1103so notebook to the latest version.  What is the latest BIOS version for this notebook and where can I download it? It appears that the BIOS download is no longer available on the product support page for this notebook.  Regards: ClBlPl

Answer: Hi:  If your notebook has an AMD processor, F.6A is the latest BIOS update I could find for your notebook.  Info link:  https://ftp.hp.com/pub/softpaq/sp62001-62500/sp62234.html  Exe link:  https://ftp.hp.com/pub/softpaq/sp62001-62500/sp62234.exe


HP Laseret 200 ColorMFP M276nw(81E7C1)

Question: HP Laseret 200 colorMFP M276nw(81E7C1)  How to replace the printer pickup roller?

Answer: https://www.youtube.com/watch?v=FhUVBYZcNOE     My profile on LinkedIn


Where To Get Replacement SP04XL Battery For HP Spectre X360

Question: The  SP04XL Battery in my HP Spectre x360 -13-ap0090ca  needs the be replaced, I have removed it as 3 of the 4 cells have puffed up. I can not find a replacement battery on the HP store. There are a lot of aftermarket batteries but I haven't  found a decent one, even the "original" batteries on ebay seem suspect.  Any that I have found that seem good do not ship to Canada. Does anyone know where I can get a good quality original or aftermarket battery?

Answer: @Hannoc,  I understand your reservations.  As a matter of fact, I fully share them.  However, since HP doesn't manufacture, stock and sell this part number (L28764-005) anymore ("The following part(s) you entered were not found or not orderable:<BR>L28764-005  (Part is not orderable, HP Part Resellers may help.)"), we are left with whatever we can buy online, such as the Amazon-Canada part link I referenced.  Kind Regards,  NonSequitur777


Scan To E-Mail From EWS On 9120e

Question: I can see how to scan to e-mail from the printer screen, but in the EWS I cannot see a way to add new e-mail addresses to scan and send to.  Can it be done and if so, how?

Answer: I can answer my own question.  The way to do this is via the HP Smart App.  Open the App and click on Shortcuts.  It would in my opinion be easier if you could do all this through the EWS.


I Need To Know The Right Type Of Battery To Buy For My HP Spectre X360 - 13-Aw0023dx

Question: I need to know the right type of battery to buy for my HP Spectre x360 - 13-aw0023dx what is the right type of battery to buy, I searched for battery for my model on HP.com but it gives me about 10 different types

Answer: Below is the link to the parts list for your notebook:  HP PartSurfer  The battery part number and description is:  L60373-005 Battery 4C 60Wh 3.946Ah LI RR  HP does not sell the battery you need so the only suggestion I can offer would be to do a search on Amazon, eBay or laptopbatteryexpress.com and find a compatible aftermarket battery that references the HP part number.  You can also contact HP 's list of authorized parts suppliers at the link below to see if any of them have the battery you need.  The HP Parts Store | HP Computer Parts | HP Printer Parts | HP parts | hp batteries | SSD | printhea...  Below is the link to the service manual:  Maintenance and Service Guide HP Spectre x360 13 Convertible PCIMPORTANT! This document is intended ...


Hard Drive Problem

Question: Someone plz help.  After rebooting my laptop, I had to push F2 to get into System Diagnostics after it told me to. Then I continued to do a test on the Hard Drive… the Smart Check Passed. But the Long DST Failed.  It gave me Failure ID: Q08DWF-0A90CJA-XD7U3F-618W03.  What does this mean?  I hope my hard drive is not lost!!

Answer: It means that it is failing. Try to save your important data to an external storage device as soon as possible.  You will need to replace the SSD with a new one. They are pretty inexpensive at less that $100.00.  Guaranteed compatible PCIe Gen4 NVMe 2280 SSD products by Crucial Memory https://www.crucial.com/compatible-upgrade-for/hp-compaq/hp-15-db1032cy  I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"


After Automatic HP BIOS Update, Unable To Reset Login PIN

Question: I just sat down to use my computer for the first time in a couple of months.  There was a lengthy Windows update I had to wait for to complete.  After that was done, I signed into my computer just fine.  While I was using the computer, a minute later I got a notice from the HP support app saying I needed to do a restart to complete updating.  So I clicked the restart button, and 30 seconds later, my computer started powering down. During the updates, I saw a screen saying the HP Bios was being updated, with a progress bar. 512 blocks were written IIRC.  So when the computer booted again, the login screen said my PIN was unavailable and I needed to set it up again. So I clicked on “Set up my PIN” and it says it’ll send a code to my **bleep** email address to sign me in.  I’ve tried many things, checking junk folder, deleted, folder, resending the code at least 10 times now.  That code never comes.  The computer is only six months old. My impression is it comes with a year of warranty.  And there’s an HP support app on my computer that says I have another 5 months of warranty.  But anywhere they connect you with support, they always tell me my serial number is invalid.  I’ve checked the sticker on the bottom of my computer, the HP Support App, and the hp.com store where I bought the computer. They all have the same serial number that I’m putting in correctly.  But I’ve been told at least 4 different places online and on two different phone numbers I’ve called (that were both automated systems, no humans), that it’s an invalid serial number.  i was able to get into another account on the PC is how I was able to check the HP support app on the computer.  But I really need to get. Into my main account. And I’m really thinking this is going to have something to do with that BIOS TPM stuff so this isn’t going to be an easy fix.  I saw the HP software saying it was updating the BIOS, and then right after that I start having trouble with signing in is why I think it has to do with the BIOS TPM stuff. My understanding is all that is related.  Can someone tell me how to get in touch with support even if they think you have an  invalid serial number? Part of the reason I bought from HP.com was I figured that’d make it easier for HP to track my purchase if need be,  Can someone tell me how to fix the issue about not getting the code sent to my outlook email address when I try to reset up my PIN?  Or other way to get into my account?  I’m retired now. But I wrote software for a living when I was working. I’m not a computer novice. I did use to buy DELL products though and am not familiar with how HP does things.

Answer: Thank you for posting that guide.  what ended up happening is I sat down at the computer the next day, and there was ANOTHER Windows Update.  I installed that one and it fixed the problem.  i guess Microsoft and HP have had this problem before, So it’s already been fixed. But rather than fix it seamlessly, you have to do one set of updates, get the problem. And then then when the next update comes down, it gets fixed.  pretty crappy way to do business. But I guess that’s what we’re stuck with.


Upgrading PC

Question: Hello I was planning on upgrading my gpu to a rx 7800xt 16gb its the one with dual fans I was wanting to know if anything else on my pc needs to be upgraded as well. Like my power supply and what models I can get. Thanks you so much!

Answer: @ry685,  Welcome to our HP Community forum!  Yes, you could upgrade your OMEN 25L Desktop - GT12-0030 (9EE65AA) as fitted with the Moria3 motherboard (SSID: 87C3) with a smaller-sized (dual fan) RX 7800 XT.  This 263-watt TDP graphics card requires a minimum 700-watt power supply according to AMD: https://www.amd.com/en/products/graphics/desktops/radeon/7000-series/amd-radeon-rx-7800-xt.html#prod....  This card requires two 8-pin PCIe power cables.  For a little more, you could also consider (I would recommend) its Nvidia equivalent, a smaller-sized (dual fan) RTX 4070 (200-watt TDP), which requires a minimum 650-watt power supply according to Nvidia: https://www.asus.com/us/motherboards-components/graphics-cards/dual/dual-rtx4070-o12g-evo/techspec/.  This card requires just one 8-pin PCIe power cable.  Kind Regards,  NonSequitur777


HP Envy M6-K022dx Can I Use HP Envy M6-W105DX Operating System Recovery Disc

Question: I have a  HP Envy M6-k022dx can I use HP Envy M6-W105DX operating system recovery disc set to covery my HP Envy M6-k022dx  laptop ?  Thank you

Answer: Probably not, as the recovery media is model-specific and will check the BIOS for the PC"s product number.  You have nothing to lose by trying the recovery media though.  You will know right away if it will work or not.


Compatibility List For Proccessor, Max Memory Modules And Keyboard Spanish For Pavilion G6-1070ss

Question: Hello, I  want upgrade a a Pavilion G6 but I don't found in HP Webpag the info for this notebook.  Anybody can tellme where I can download the pdf file with compatibility list for cpu, memory and the part/number for replace spanish keyboard?  Thanks in advance

Answer: You're very welcome.  You need to purchase a DDR3-1333 MHz 2Rx8 memory chip.  That is one with 8 little black memory chips on each side of the circuit board.  Do not buy DDR3L-1600 memory or it will not work.  This should be a compatible 4 GB memory chip for your notebook:  TECMIYO 4GB Kit (1X4GB) DDR3 1333MHz Sodimm RAM PC3-10600 PC3-10600S 1.5V CL9 204 Pin 2RX8 Dual Rank...