{
  "support": [
    "customer support",
    "customer service",
    "help desk",
    "technical support",
    "assistance",
    "customer care",
    "customer assistance",
    "tech support",
    "service desk"
  ],
  "customer service": [
    "support",
    "customer support",
    "help desk",
    "customer care",
    "customer assistance",
    "service desk"
  ],
  "help": [
    "support",
    "assistance",
    "aid",
    "guidance",
    "help center"
  ],
  "ticket": [
    "support ticket",
    "case",
    "issue",
    "request",
    "incident",
    "service request"
  ],
  "case": [
    "ticket",
    "issue",
    "support ticket",
    "incident",
    "request"
  ],
  "issue": [
    "problem",
    "ticket",
    "case",
    "bug",
    "incident",
    "concern",
    "trouble"
  ],
  "problem": [
    "issue",
    "error",
    "bug",
    "trouble",
    "glitch",
    "fault",
    "defect"
  ],
  "troubleshoot": [
    "debug",
    "diagnose",
    "fix",
    "resolve",
    "solve",
    "repair"
  ],
  "solve": [
    "resolve",
    "fix",
    "address",
    "remedy",
    "repair",
    "troubleshoot"
  ],
  "fix": [
    "resolve",
    "repair",
    "solve",
    "remedy",
    "correct",
    "troubleshoot"
  ],
  "resolution": [
    "solution",
    "answer",
    "fix",
    "remedy",
    "closure"
  ],
  "faq": [
    "frequently asked questions",
    "common questions",
    "knowledge base",
    "help center",
    "questions and answers"
  ],
  "knowledge base": [
    "kb",
    "help center",
    "faq",
    "information center",
    "resource center",
    "self-service"
  ],
  "query": [
    "question",
    "inquiry",
    "request",
    "help request"
  ],
  "question": [
    "query",
    "inquiry",
    "request",
    "help request"
  ],
  "contact": [
    "reach out",
    "get in touch",
    "connect",
    "communicate"
  ],
  "agent": [
    "representative",
    "support staff",
    "customer service rep",
    "support representative",
    "advisor",
    "consultant"
  ],
  "representative": [
    "agent",
    "support staff",
    "customer service rep",
    "support agent",
    "advisor",
    "consultant"
  ],
  "chat": [
    "live chat",
    "chat support",
    "messaging",
    "instant messaging",
    "online chat"
  ],
  "phone support": [
    "call support",
    "telephone support",
    "call center",
    "hotline",
    "phone assistance"
  ],
  "email support": [
    "email assistance",
    "mail support",
    "email help",
    "electronic mail support"
  ],
  "self-service": [
    "self help",
    "diy support",
    "automated support",
    "knowledge base"
  ],
  "escalate": [
    "elevate",
    "raise",
    "transfer",
    "refer",
    "forward"
  ],
  "priority": [
    "urgency",
    "importance",
    "severity",
    "critical level"
  ],
  "feedback": [
    "input",
    "response",
    "review",
    "opinion",
    "comment",
    "evaluation"
  ],
  "satisfaction": [
    "csat",
    "happiness",
    "contentment",
    "fulfillment"
  ],
  "complaint": [
    "grievance",
    "dissatisfaction",
    "objection",
    "concern",
    "criticism"
  ],
  "response time": [
    "reply time",
    "turnaround time",
    "wait time",
    "resolution time"
  ],
  "wait time": [
    "queue time",
    "holding time",
    "delay",
    "response time"
  ],
  "outage": [
    "downtime",
    "service disruption",
    "system failure",
    "blackout",
    "interruption"
  ],
  "troubleshooting": [
    "diagnostics",
    "problem solving",
    "debugging",
    "resolution",
    "investigation"
  ],
  "training": [
    "education",
    "instruction",
    "tutorial",
    "learning",
    "guidance"
  ],
  "onboarding": [
    "setup",
    "getting started",
    "initialization",
    "orientation",
    "welcome process"
  ],
  "account issue": [
    "login problem",
    "access issue",
    "account problem",
    "authentication issue"
  ],
  "billing issue": [
    "payment problem",
    "invoice issue",
    "subscription problem",
    "payment inquiry"
  ]
}