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{"session_id": "6eb31e7a-dde7-4348-9ae0-3656baaecd3c", "User": "User>> Hey", "Chatbot": "Bot>> Hello! How can I assist you today? If you have questions about SFU counselling services or anything else, feel free to let me know!", "datetime": "2025-08-06T19:26:38.380549", "Query_rewrite_log": "No rewrite.", "retrieval_log": "Query: Hey\nNo Context was retrieved."}
{"session_id": "6eb31e7a-dde7-4348-9ae0-3656baaecd3c", "User": "User>> How should i book a doctor appointment?", "Chatbot": "Bot>> To book a doctor appointment at SFU, you can follow these steps:\n\n1. **Appointment Request Form**: Submit your request through the online appointment request form.\n2. **Confirmation**: A medical office assistant will reach out to you via email within 2-3 business days to confirm your appointment.\n\nAlternatively, you can also book appointments by:\n\n- **Calling the Health & Counselling Clinics**: You can reach out to the clinics located on the Burnaby or Vancouver campuses.\n- **Online Booking**: Appointments can be scheduled online for either in-person or phone/virtual consultations.\n\nFor more details, you can visit the following links:\n- [See a Doctor at SFU](https://www.sfu.ca/students/health/see-a-doctor.html)\n- [Contact and Accessibility Information](https://www.sfu.ca/students/health/contact-us/accessibility.html)", "datetime": "2025-08-06T19:27:02.536241", "Query_rewrite_log": "History: Hey\nHello! How can I assist you today? If you have questions about SFU counselling services or anything else, feel free to let me know!\nUser: How should i book a doctor appointment?\nRewrite: How do I book a doctor's appointment?", "retrieval_log": "Query: How do I book a doctor's appointment?\nIndex: 0\nQuestion: What is the process for booking medical appointments with doctors and nurses?\nAnswer: - Appointment requests are submitted on the appointment request form\n- Medical office assistant contacts you by email within 2-3 business days to confirm the appointment\nFile: 0_6\nURL: https://www.sfu.ca/students/health/contact-us/accessibility.html\nSimilarity: Question What is the process for booking medical appoin...\nAnswer - Appointment requests are submitted on the ap...\nFile 0_6\nURL https://www.sfu.ca/students/health/contact-us/...\nQuestionEmbedding [0.0155597403645515, 0.0085246097296476, 0.012...\nSimilarity 0.943332\nName: 1373, dtype: object\nIndex: 1\nQuestion: How can students book appointments for medical services?\nAnswer: Students can book appointments for medical services by calling the Health & Counselling clinics on the Burnaby or Vancouver campuses, or by booking online. Appointments can be made for in-person or by phone/virtual consultations.\nFile: 0_2\nURL: https://www.sfu.ca/students/health/see-a-doctor.html\nSimilarity: Question How can students book appointments for medical...\nAnswer Students can book appointments for medical ser...\nFile 0_2\nURL https://www.sfu.ca/students/health/see-a-docto...\nQuestionEmbedding [0.0163461305201053, 0.0142456386238336, 0.004...\nSimilarity 0.93102\nName: 680, dtype: object\nIndex: 2\nQuestion: How can I book an appointment online with some care providers?\nAnswer: You can book an appointment online with some care providers through the online booking system being set up by Health & Counselling.\nFile: 0_6\nURL: https://www.sfu.ca/students/health/contact-us/accessibility.html\nSimilarity: Question How can I book an appointment online with some...\nAnswer You can book an appointment online with some c...\nFile 0_6\nURL https://www.sfu.ca/students/health/contact-us/...\nQuestionEmbedding [0.0170711632817983, -0.0033276828471571, 0.00...\nSimilarity 0.930146\nName: 1372, dtype: object\nIndex: 3\nQuestion: How can students book appointments with doctors and nurses on campus?\nAnswer: By appointment, through the student health clinics on Burnaby and Vancouver campus.\nFile: 0\nURL: https://www.sfu.ca/students/health/\nSimilarity: Question How can students book appointments with doctor...\nAnswer By appointment, through the student health cli...\nFile 0\nURL https://www.sfu.ca/students/health/\nQuestionEmbedding [0.0101356282830238, -0.0017162457806989, 0.00...\nSimilarity 0.911167\nName: 1739, dtype: object\nIndex: 4\nQuestion: How can I book an appointment for counselling support at Health & Counselling?\nAnswer: You can book appointments online or call the front desk.\nFile: 0_3_2\nURL: https://www.sfu.ca/students/health/support-resources/counselling-services.html\nSimilarity: Question How can I book an appointment for counselling ...\nAnswer You can book appointments online or call the f...\nFile 0_3_2\nURL https://www.sfu.ca/students/health/support-res...\nQuestionEmbedding [0.0041561746038496, 0.0079777557402849, 0.024...\nSimilarity 0.905375\nName: 781, dtype: object\n"}
{"session_id": "6eb31e7a-dde7-4348-9ae0-3656baaecd3c", "User": "User>> what about nurse", "Chatbot": "Bot>> To book an appointment with a nurse at SFU Health and Counselling Services, you can:\n\n1. **Call Ahead**: Similar to booking appointments with other service providers, you can call ahead to schedule your appointment with a nurse.\n\nFor further assistance or to book an appointment with a case manager, you can contact:\n\n- **Phone**: 778 782 5699\n- **Email**: ssrr@sfu.ca\n\nFor more information, you can visit these URLs:\n- [Graduate Student Support Document](https://www.sfu.ca/content/dam/sfu/students/health/pdf/Grad%20Student%20Support%20Doc.pdf)\n- [Student Support Contact Information](https://www.sfu.ca/students/studentsupport/contact-us.html)", "datetime": "2025-08-06T19:27:24.676602", "Query_rewrite_log": "History: How should i book a doctor appointment?\nTo book a doctor appointment at SFU, you can follow these steps:\n\n1. **Appointment Request Form**: Submit your request through the online appointment request form.\n2. **Confirmation**: A medical office assistant will reach out to you via email within 2-3 business days to confirm your appointment.\n\nAlternatively, you can also book appointments by:\n\n- **Calling the Health & Counselling Clinics**: You can reach out to the clinics located on the Burnaby or Vancouver campuses.\n- **Online Booking**: Appointments can be scheduled online for either in-person or phone/virtual consultations.\n\nFor more details, you can visit the following links:\n- [See a Doctor at SFU](https://www.sfu.ca/students/health/see-a-doctor.html)\n- [Contact and Accessibility Information](https://www.sfu.ca/students/health/contact-us/accessibility.html)\nUser: what about nurse\nRewrite: How can I book an appointment with a nurse at SFU?", "retrieval_log": "Query: How can I book an appointment with a nurse at SFU?\nIndex: 0\nQuestion: How can I book an appointment with a service provider at Health and Counselling Services at SFU?\nAnswer: You can call ahead to book an appointment with a service provider at Health and Counselling Services at SFU.\nFile: 0_9_2_1\nURL: https://www.sfu.ca/content/dam/sfu/students/health/pdf/Grad%20Student%20Support%20Doc.pdf\nSimilarity: Question How can I book an appointment with a service p...\nAnswer You can call ahead to book an appointment with...\nFile 0_9_2_1\nURL https://www.sfu.ca/content/dam/sfu/students/he...\nQuestionEmbedding [0.0098576387390494, -0.0035897952038794, -0.0...\nSimilarity 0.947128\nName: 1628, dtype: object\nIndex: 1\nQuestion: How can I book an appointment with a case manager at SFU?\nAnswer: You can book an appointment by calling 778 782 5699 or emailing ssrr@sfu.ca.\nFile: 0_1_1_13\nURL: https://www.sfu.ca/students/studentsupport/contact-us.html\nSimilarity: Question How can I book an appointment with a case mana...\nAnswer You can book an appointment by calling 778 782...\nFile 0_1_1_13\nURL https://www.sfu.ca/students/studentsupport/con...\nQuestionEmbedding [0.0188035611063241, -0.0230826195329427, -0.0...\nSimilarity 0.946059\nName: 205, dtype: object\nIndex: 2\nQuestion: How can SFU students schedule health appointments?\nAnswer: Appointments can be scheduled in-person, virtually, or online.\nFile: 0_1\nURL: https://www.sfu.ca/students/health/contact-us.html\nSimilarity: Question How can SFU students schedule health appointme...\nAnswer Appointments can be scheduled in-person, virtu...\nFile 0_1\nURL https://www.sfu.ca/students/health/contact-us....\nQuestionEmbedding [0.0229548029601573, -0.0026596472598612, 0.00...\nSimilarity 0.940401\nName: 502, dtype: object\nIndex: 3\nQuestion: How can SFU students access the health and counselling services on campus?\nAnswer: SFU students can access health and counselling services on campus by visiting the student health clinics on Burnaby and Vancouver campus, booking appointments with doctors and nurses, and exploring resources and support options available. Services are provided in-person, virtually, or by phone at no cost to SFU students.\nFile: 0\nURL: https://www.sfu.ca/students/health/\nSimilarity: Question How can SFU students access the health and cou...\nAnswer SFU students can access health and counselling...\nFile 0\nURL https://www.sfu.ca/students/health/\nQuestionEmbedding [0.0157124418765306, -0.0066529265604913, 0.00...\nSimilarity 0.911451\nName: 1737, dtype: object\nIndex: 4\nQuestion: How can students book appointments with doctors and nurses on campus?\nAnswer: By appointment, through the student health clinics on Burnaby and Vancouver campus.\nFile: 0\nURL: https://www.sfu.ca/students/health/\nSimilarity: Question How can students book appointments with doctor...\nAnswer By appointment, through the student health cli...\nFile 0\nURL https://www.sfu.ca/students/health/\nQuestionEmbedding [0.0101356282830238, -0.0017162457806989, 0.00...\nSimilarity 0.911427\nName: 1739, dtype: object\nIndex: 5\nQuestion: Are there online booking options for appointments at SFU Health & Counselling services?\nAnswer: Yes, there are online booking options available for appointments at SFU Health & Counselling services.\nFile: 0_1\nURL: https://www.sfu.ca/students/health/contact-us.html\nSimilarity: Question Are there online booking options for appointme...\nAnswer Yes, there are online booking options availabl...\nFile 0_1\nURL https://www.sfu.ca/students/health/contact-us....\nQuestionEmbedding [0.0058000041171908, -0.0067622773349285, 0.00...\nSimilarity 0.910808\nName: 503, dtype: object\nIndex: 6\nQuestion: How can I contact Health & Counselling at SFU on the Burnaby, Vancouver, and Surrey campuses?\nAnswer: Burnaby campus: 778.782.4615\nVancouver campus: 778.782.5200\nSurrey campus: 778.782.5200\nFile: 0_9_4\nURL: https://www.sfu.ca/students/health/get-support/support-groups/groups/suicide-prevention.html#course\nSimilarity: Question How can I contact Health & Counselling at SFU ...\nAnswer Burnaby campus: 778.782.4615\\nVancouver campus...\nFile 0_9_4\nURL https://www.sfu.ca/students/health/get-support...\nQuestionEmbedding [0.0065411166287958, -0.0082345027476549, -0.0...\nSimilarity 0.903251\nName: 1664, dtype: object\n"}
{"session_id": "6eb31e7a-dde7-4348-9ae0-3656baaecd3c", "User": "User>> what nurses do they have", "Chatbot": "Bot>> SFU Health & Counselling Services provides various support services, including access to appointments with doctors, nurses, or counsellors. While specific details about the types of nurses are not listed, you can expect to receive health services similar to other medical support roles offered through the Health and Counselling services.\n\nFor more comprehensive support, SFU offers:\n\n- Group counselling\n- Online self-help resources\n- Specialized counsellors, including Black and Indigenous clinical counsellors\n- Health and well-being outreach programs\n\nFor additional information on wellness and support services, you can visit the following links:\n\n- [Wellbeing Framework](https://www.sfu.ca/healthycampuscommunity/about/wellbeing-framework.html)\n- [Indigenous Student Wellness](https://www.sfu.ca/students/indigenous/wellness.html)", "datetime": "2025-08-06T19:27:59.302530", "Query_rewrite_log": "History: what about nurse\nTo book an appointment with a nurse at SFU Health and Counselling Services, you can:\n\n1. **Call Ahead**: Similar to booking appointments with other service providers, you can call ahead to schedule your appointment with a nurse.\n\nFor further assistance or to book an appointment with a case manager, you can contact:\n\n- **Phone**: 778 782 5699\n- **Email**: ssrr@sfu.ca\n\nFor more information, you can visit these URLs:\n- [Graduate Student Support Document](https://www.sfu.ca/content/dam/sfu/students/health/pdf/Grad%20Student%20Support%20Doc.pdf)\n- [Student Support Contact Information](https://www.sfu.ca/students/studentsupport/contact-us.html)\nUser: what nurses do they have\nRewrite: What types of nursing services are available at SFU Health and Counselling Services?", "retrieval_log": "Query: What types of nursing services are available at SFU Health and Counselling Services?\nIndex: 0\nQuestion: What resources and support services are provided by SFU Health & Counselling Services?\nAnswer: - Health and well-being outreach events and/or programs (such as health peers, HI-FIVE, online training)\n- Qualitative and program specific evaluation to understand the experiences of students in programs and their impacts\n- Support services provided in partnership with others across Student Services and the university to provide coordinated, accessible and culturally appropriate support to students\nFile: 0_3_3\nURL: https://www.sfu.ca/healthycampuscommunity/about/wellbeing-framework.html\nSimilarity: Question What resources and support services are provid...\nAnswer - Health and well-being outreach events and/or...\nFile 0_3_3\nURL https://www.sfu.ca/healthycampuscommunity/abou...\nQuestionEmbedding [0.0133959092199802, 0.0038288014475256, 0.009...\nSimilarity 0.951166\nName: 801, dtype: object\nIndex: 1\nQuestion: What other support options and counselling services are available at SFU Health and Counselling Services?\nAnswer: - Group counselling\n- Online self-help resources\n- MindShift Application\n- Black Counsellor, Tricia Kay Williams\n- Indigenous Clinical Counsellors\n- Elders Program Drop-in\n- Cultural Connections workshop\n- ISC counsellors\n- Doctor, nurse, or counsellor appointments through Health and Counselling services\nFile: 0_3_2_5\nURL: https://www.sfu.ca/students/indigenous/wellness.html\nSimilarity: Question What other support options and counselling ser...\nAnswer - Group counselling\\n- Online self-help resour...\nFile 0_3_2_5\nURL https://www.sfu.ca/students/indigenous/wellnes...\nQuestionEmbedding [0.0104496097192168, 0.0031159783247858, 0.007...\nSimilarity 0.94226\nName: 753, dtype: object\nIndex: 2\nQuestion: What types of counselling services are offered to SFU and FIC students?\nAnswer: Health & Counselling offers free, confidential, time-limited counselling support to all registered SFU and FIC students, from any campus. The counselling team provides initial consultation and assessment, information and referral, workshops, crisis support, safety planning, and individual and group counselling to address various concerns. Counselling services are provided by Registered Clinical Counsellors, Registered Psychologists, and their professional student-trainees. There are also specialized counselling options available.\nFile: 0_3_2\nURL: https://www.sfu.ca/students/health/support-resources/counselling-services.html\nSimilarity: Question What types of counselling services are offered...\nAnswer Health & Counselling offers free, confidential...\nFile 0_3_2\nURL https://www.sfu.ca/students/health/support-res...\nQuestionEmbedding [0.0184666402637958, -0.0014249368105083, 0.00...\nSimilarity 0.931697\nName: 782, dtype: object\nIndex: 3\nQuestion: What medical services are available to SFU students?\nAnswer: Health & Counselling operates two medical clinics located on the Burnaby and Vancouver campuses with services in-person or by phone/virtual for all students.\nFile: 0_2\nURL: https://www.sfu.ca/students/health/see-a-doctor.html\nSimilarity: Question What medical services are available to SFU stu...\nAnswer Health & Counselling operates two medical clin...\nFile 0_2\nURL https://www.sfu.ca/students/health/see-a-docto...\nQuestionEmbedding [0.0216888394206762, -0.0058976090513169, -0.0...\nSimilarity 0.930249\nName: 678, dtype: object\nIndex: 4\nQuestion: How can SFU students access the health and counselling services on campus?\nAnswer: SFU students can access health and counselling services on campus by visiting the student health clinics on Burnaby and Vancouver campus, booking appointments with doctors and nurses, and exploring resources and support options available. Services are provided in-person, virtually, or by phone at no cost to SFU students.\nFile: 0\nURL: https://www.sfu.ca/students/health/\nSimilarity: Question How can SFU students access the health and cou...\nAnswer SFU students can access health and counselling...\nFile 0\nURL https://www.sfu.ca/students/health/\nQuestionEmbedding [0.0157124418765306, -0.0066529265604913, 0.00...\nSimilarity 0.924054\nName: 1737, dtype: object\nIndex: 5\nQuestion: What medical services are available for graduate students at SFU?\nAnswer: Doctors and nurses are available for a range of medical services, advice, and care. Booking with a clinic on campus is particularly helpful if you are attending SFU from another province or country, don\u2019t have a family doctor during your time in graduate school, or commute from another location in Metro Vancouver. Medical appointments can be booked to meet in-person at Burnaby or Vancouver campus, and tele/virtual health visits are available as needed to accommodate your schedule and location.\nFile: 0_9\nURL: https://www.sfu.ca/students/health/graduate-students.html\nSimilarity: Question What medical services are available for gradua...\nAnswer Doctors and nurses are available for a range o...\nFile 0_9\nURL https://www.sfu.ca/students/health/graduate-st...\nQuestionEmbedding [0.0186712201684713, -0.0062934425659477, -0.0...\nSimilarity 0.923117\nName: 1725, dtype: object\nIndex: 6\nQuestion: What mental health support options are available for students at SFU?\nAnswer: - My SSP provides free, 24/7 counselling and mental health support through phone or app\n- Group events and workshops, including emotional support groups and mindfulness meditation sessions\n- COVID-19 Emotional Support Group for Graduate Students\n- Bouncing Forward: Online Resilience Training\nFile: 0_9_2_1\nURL: https://www.sfu.ca/content/dam/sfu/students/health/pdf/Grad%20Student%20Support%20Doc.pdf\nSimilarity: Question What mental health support options are availab...\nAnswer - My SSP provides free, 24/7 counselling and m...\nFile 0_9_2_1\nURL https://www.sfu.ca/content/dam/sfu/students/he...\nQuestionEmbedding [0.0078071528114378, -0.0027774816844612, 0.01...\nSimilarity 0.912819\nName: 1631, dtype: object\nIndex: 7\nQuestion: What are the contact details for Health & Counselling Services at SFU?\nAnswer: Phone: 778-782-4615\nWebsite: Click to view website >\nFile: 0_1_1_11_3\nURL: https://www.sfu.ca/students/health/faculty-staff/response-guide.html\nSimilarity: Question What are the contact details for Health & Coun...\nAnswer Phone: 778-782-4615\\nWebsite: Click to view we...\nFile 0_1_1_11_3\nURL https://www.sfu.ca/students/health/faculty-sta...\nQuestionEmbedding [0.0070271557196974, 0.0041900239884853, 0.002...\nSimilarity 0.912447\nName: 56, dtype: object\nIndex: 8\nQuestion: How can I get more information about the counselling services offered at SFU?\nAnswer: You can contact your CAL disability advisor.\nFile: 0_3_8_9\nURL: https://www.sfu.ca/students/health/get-support/support-groups/groups/experiencing-autism.html\nSimilarity: Question How can I get more information about the couns...\nAnswer You can contact your CAL disability advisor.\nFile 0_3_8_9\nURL https://www.sfu.ca/students/health/get-support...\nQuestionEmbedding [-0.0006963061168789, 0.0003611407009884, -0.0...\nSimilarity 0.911648\nName: 1056, dtype: object\nIndex: 9\nQuestion: What sexual health services are available to SFU community members?\nAnswer: Members of the SFU community have access to a myriad of sexual health services.\nFile: 0_10\nURL: https://olc.sfu.ca/program/sfu-health-and-counselling-services\nSimilarity: Question What sexual health services are available to S...\nAnswer Members of the SFU community have access to a ...\nFile 0_10\nURL https://olc.sfu.ca/program/sfu-health-and-coun...\nQuestionEmbedding [0.0205673538148403, -0.0107615301385521, -0.0...\nSimilarity 0.909399\nName: 5, dtype: object\n"}
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