| -- CSAT (share of ratings 4 or 5) | |
| -- Survey responses scoring 4 or 5, over all responses received in the month. | |
| SELECT strftime(created_at, '%Y-%m') AS month, sum(CASE WHEN score >= 4 THEN 1 ELSE 0 END) AS num, sum(1) AS den, sum(CASE WHEN score >= 4 THEN 1 ELSE 0 END) / NULLIF(sum(1), 0) AS value FROM support.csat_response WHERE created_at >= TIMESTAMP '2023-10-01' AND created_at < TIMESTAMP '2026-10-01' GROUP BY 1 ORDER BY 1 | |