Agent: Hello. How may I help you today? Customer: I was trying to see my history but I can't remember my username. Agent: I can definitely help you with that. What is your name and email address? Customer: David Williams Customer: davidw33@email.com Agent: Can I also have your zip code and phone number please? Customer: 14224 Customer: (791) 582-4288 Agent: Thank you so much for verifying that. One moment while I pull this up. Agent: Your username on file is dwilliams1 Agent: Anything else I can help you with? Customer: Ok, thanks! That's all I needed. Agent: Great have a nice day. 
Agent: Hi, how may I help you? Customer: Yes i would like to double check the status of my refund Agent: ok, what do you want to check? Customer: i would like to know the status of my refund Agent: ok, Can I have your full name or Account ID please? Customer: Joseph Banter and my account is AFG5674G Agent: Can I also have your Username, email and Order ID please? Agent: Are you there? Customer: josephb7, email is josephb7@email.com and order id is 2033568069 Customer: yes i was getting the info Agent: sorry, we have a lot of disconnects lately Agent: Ok, I see your refund is In Progress and it looks like it should be going through to completion later today or by tomorrow at the latest Customer: okay, thank you Agent: you're welcome Agent: Can I help with anything else? Customer: that will be all Agent: ok, have a good day 
Agent: How can I help you? Customer: Yeah, this is Crystal Minh, my husband said that a subscription was added to our account but we didn't ask for it. Agent: Sorry to hear that. Agent: Did you get billed twice? Or are you saying you shouldn't have a subscription at all? Customer: I didn't ask for a subscription but we are being charged $40 for it. Agent: Okay, what is your account number and order ID? Customer: I don't have them. Agent: Do you have your billing statement? Customer: No Agent: Do you have your username and email address? Customer: cminh1982 Customer: cminh1982@email.com Agent: Sorry about that. I see we billed you in error. Agent: How much were you charged? Customer: $40 Agent: Okay, I refunded $40. Is there anything else? Customer: No, that's all. Thanks! 
Agent: Hi! Thank you for contacting AcmeCorp. How may I help you? Customer: I would like to cancel my shipping order Customer: I ordered the wrong item, Agent: Ok, I can help with that Agent: Can I have your full name Customer: Rodriguez Domingo Agent: Have you already received the order? Customer: No Agent: Can I have your account id and order id Customer: Account ID: OVXGGYVD6I Customer: Order ID: 9342308357 Agent: And what is the shipping status on the order Customer: in transit Agent: What is your membership level? Customer: guest Agent: Since the item has already left our warehouse, you will have to wait until you recieved the order Agent: Once you have recieved it contact us back and we can start your refund process for you Customer: Okay thank you for your help Agent: You're Welcome! Can I help with anything else? Customer: That is everything, thanks again and have a great day Agent: Thank you for contacting AcmeCorp! Have a great day 
Agent: Hello, how can I help you today? Customer: Hi I need to check the status of my shipped order. Agent: Happy to help, may I have your full name please? Customer: Joseph Banter Agent: thank you. Customer: Can you confirm the shipping address? Agent: Sure, to verify your identity, I also need your account id and order id please. Customer: Account ID: IB2VZRSYD8 Customer: Order ID: 0494833246 Agent: thank you. Customer: It should have been sent to : 5144 Kennedy St  Newark, WA 18307, but I have an email stating otherwise. Agent: Got it, Agent: Let me check it for you, just a moment. Agent: First I need to confirm your purchase. Agent: Can you give me your username and email address please? Customer: Username: jbanter9  Email Address: jbanter9@email.com Agent: Looks like your username and email address are incorrect. Can you double check? Customer: Username: jbanter9 Customer: Email Address: jbanter9@email.com Agent: Can you give me your zip code and phone number please? Customer: 18307 Customer: Phone Number: (987) 148-5916 Agent: thanks for your information. Agent: the system said that your shipping address is the same as the one you stated above. The email was incorrect. You can ignore it. Customer: THank you that's all I needed to know Agent: Great, is there anything else that I can help you with? Customer: No, that is all. Agent: Have a nice day! Customer: You too, thanks! 
Agent: Hi! How may I help you today? Customer: I need to pay my premium subscription fee. Agent: Sure I can help with that.  Can I have your name? Customer: Crystal Minh Agent: Can I have your account id and order id Customer: Account ID: KAI0XG1DTO Customer: Order ID: 5472209180 Agent: Ok it looks like you owe $20, would you like to use the card on file? Customer: Yes please Agent: You pay has been paid, is there anything else I can help with today? Customer: No that is all.  Thank you Agent: You're Welcome! Have a great day 
Agent: Hello, this is John from ACME. How may I assist you today? Customer: hello i want to know about maintaining and keeping my subscription Customer: also want to know if I owe anything at the moment Agent: Membership are free. You do not owe anything for it. You earn a membership via your purchases throughout the year. It's $500 for Bronze, $1000 spent to for Silver, and $2000 for Gold. Customer: ohh ok Customer: can you check on what mine is and if I have any debts to you right now Customer: I should be gold by now based on that dunno if somethings holding me back Agent: Okay. May I have your full name and Account ID? Customer: I'm crystal minh AP5C86ZJVJ Agent: May I also get your Order ID? Customer: 2159865042 Agent: Your subcription is active. And you are Gold. Customer: do I owe anything? Customer: ok i had thought so was checking Agent: You owe $14 that is due today. Customer: ok I'd like to settle that Customer: charge my card if you still have it Agent: All rone. Is that anything else I can help you with today? Customer: no that's all thank you Agent: Have a great day. 
Agent: Hello, how may I help you? Customer: Hi, I would like to know about an item that is out of stock Agent: Sure, could I have your full name please? Customer: Crystal Minh Agent: Okay, I'm sorry for this situation, what item is out of stock? Customer: Product: Jacket  Brand: Michael_Kors  Amount: $49 Agent: The most I can do for you is write up a report to the purchasing department about this. Would that be alright? Customer: Yes Customer: thank you Agent: Is there anything else you need help with? Customer: No that was everything, thank you again for helping me out Agent: Thanks and have a good day. 
Agent: welcome! How can I help? Customer: i need an extension on my subscription Customer: with the corona, i jsut dont have enough money this month Agent: so sorry. Agent: let me see what I can do Agent: can I have your name please? Customer: Name: Rodriguez Domingo Agent: Thanks. I also need your account & order ID please Customer: Account ID: 0KPMDFJOI8 Customer: Order ID: 4275107028 Agent: Are you one of our Gold members? Customer: bronze Agent: I am so sorry. I cannot help you Agent: All I can do is get a manager to call you Customer: that would be helpful Customer: thanks Agent: would that be helpful? I don't know what they can do Agent: OK, I will need you phone number Customer: Phone Number: (896) 274-3091 Customer: thanks for your help Agent: that is all I can do. is there any other matter I might help with? Customer: thats all Customer: thank uo Agent: good luck! 
Agent: How can I help you? Customer: Hi, I'm trying to confirm a shipping date, I had a contradictory sort of shipping date in an e mail. Customer: My Account ID: S2AU9BVVD8, Name is Norman Bouchard Agent: Okay, one moment please. Customer: It's for Order ID: 7251863711 Customer: My status when I look on line says delivered, it has not been delivered yet. Customer: Is it still in transit? Agent: Can I please have your username and email address? Customer: I got notice before stating it will arrive tomorrow afternoon. Customer: Email Address: normanb6@email.com Customer: Username: normanb6 Agent: It seems the email was incorrect. When were you expecting it to arrive? Customer: tomorrow pm. Customer: I'm just trying to verify if it is still coming or something weird happened. Agent: Okay, I can change the date to be sure you receive by tomorrow. Customer: Ok, that's fine, thanks. Customer: Thanks and goodbye. Agent: I've made necessary change. Is there anything else> Customer: No, that's all I just wanted to know if it was coming yes or no, and it is, so that's good. 
Agent: Hello, how can I help you today? Customer: Hi! I received my shirt today however it is the wrong size. Customer: It should be S and not M Agent: Sorry about that. May I have your full name please? Customer: Crystal Minh Agent: thanks Crystal. So you want to return it? Customer: Probably exchange it to S size Customer: Return and get the right size Agent: Okay. Can you please let me have your username, email address and Order ID to validate this purchase? Customer: Username: cminh149 Customer: cminh149@email.com Customer: and order ID is 1302908557 Agent: Perfect. What is your membership level? Customer: bronze Agent: What is the purchase date of the item? Customer: September 5th 2019 Agent: Do you still have the receipt or is the item still in its original packaging? Customer: It is still in packaging Customer: any yes, I have the receipt Agent: Great, you can return the item to us even though it was bought more than 90 days ago. Customer: Great. Agent: I need your full address for printing a shipping label for the return. Customer: 4894 Primrose Ave  Baltimore, MI 54980 Agent: and how do you want to process the return? Customer: Just send it to my address Agent: Oh I mean do you want to return the item by mail, in store or drop off center? Customer: oh sorry. I was confused. I will send it back by mail Agent: Okay. Once we receive your returned item, we will immediately send you a small size. Customer: Great. Thank you for your help Agent: You are welcome. Is there anything else that I can help you with? Customer: That's all Customer: Thanks Agent: Have a nice day! Customer: have a great day 
Agent: Hello, this is AcmeBrands customer service. How may I help you? Customer: Hello! My name is Sanya Afzal Customer: I'm looking for a pair of boots but when I add them to my cart is it not there Agent: I see. Can you try to refresh the page and add the item once more? Customer: Ok let me try that Customer: Nope still isn't adding to cart! Agent: Okay, try to log out of your account and back in. Hopefully that will solve the issue. Customer: Ok. I tried logging in but still no boots in the car. Customer: cart. Customer: Any other suggestions? Agent: Can you check whether the item is out-of-stock? This information is on the bottom left of the product page. Customer: Ah ok let me see. Customer: It does look like it is out of stock. Perhaps you can remove it off your site now. Customer: I'll have to find another rockin boot to wear. Customer: That's ok. Was really hoping to have this one. Agent: Okay, I'm sorry for the inconvenience. Is there anything else I can help you with? Customer: That is ok. Nope! I'll keep shopping now. Customer: Thank you. Agent: Thank you, have a nice day. 
Agent: Hello! Thank you for contacting us today. How can I help you? Customer: Hi, my bill shows I was charged for something twice but I only purchased one item. Can you help? Agent: Sure! Can I get your name please? Customer: Yes, it's Joyce Wu Agent: Thank you, Joyce. Can I also get your username, Email, and the Order ID/ Customer: Order ID is 0619227361 Customer: Username is jwuwu Customer: Email is jwuwu@email.com Agent: Perfect. Thank you. Now you say that you only purchased one item but your bill says you purchased twice correct? Customer: Yes, that's right Agent: Okay I was able to give you credit for that item as it does appear it was an error. Agent: Is there anything else I can help you with today? Customer: Okay, great! Customer: That's all I needed today Agent: Thank you and have a great day! 
Agent: Hi! How can I help you today? Customer: Hello.  I recently ordered a Tommy Hilfiger shirt but when I got my email confirmation, it stated I ordered two.  I only ordered one. Agent: Okay, you want me to check on the difference between the confirmation and your order, is that right? Customer: It might be easier to check my order ID, which is 4617408620.  I only ordered one shirt.  I don’t want two. Agent: May I have your full name please? Customer: My name is Alessandro Phoenix, Agent: And may I have your account ID? Customer: I already gave it to you. Agent: That was your order ID, do you also have an account ID? Customer: Can’t you look it up by the order ID that I gave you earlier or look me up by my name.  I don’t have all day to deal with this. Agent: I understand your frustration, but I need your Account ID to verify your information. Customer: It is 1IHPVUXTUP Agent: Awesome, thanks. Agent: Did the item already ship? Customer: You should be able to tell me.  I didn’t get my order yet, just an email confirmation that said I ordered two.  I only ordered one Agent: Do you know your order status? Customer: This is totally ridiculous.  I would like you to put me through to your supervisor Agent: You should be able to see your shipping status? Customer: I want to speak to someone other than you. Agent: I'd love to help you, but if you prefer  I can certainly have someone reach out to you at another time. Customer: I want this dealt with now. Agent: Great, then all I need is for you to relay your shipping status to me. Customer: I’m not giving you any more information.  This is beyond ridiculous.  I insist someone phone me immediately.  My phone number is xxx-xxx-xxxx.  I’m done with this stupid conversation. Agent: Okay, I'm so sorry that you are unsatisfied and I'll certainly forward your concerns. Agent: Is there anything else that I can help you with? Customer: I will be expecting a phone call ASAP. Agent: Have a great day! 
Agent: Hello, how may I help you? Customer: Hello, may I change my shipping date? Agent: Okay, can I have your name please? Customer: I used the expediated option but would now rather not pay the extra charge for that Customer: Sure it's Albert Sanders Agent: To clarify, you want to downgrade your shipping to save on the fees? Customer: Exactly, delivery anytime next week would be good as long as I am not charged Agent: Okay good, I'll need your account ID and order ID. Customer: INABNTDGSA, 8752636964 Agent: What is the current shipping status? Customer: It says order received Agent: Good, and what is your membership level? Customer: Bronze Agent: Great, I've changed the order delivery for next week. You won't be charged for the original shipping fee. Agent: Do you need anything else? Customer: Perfect thank you for your help today Agent: You're welcome, have a great rest of your day! Customer: you too 
Agent: good afternoon, how can I help you? Customer: Hi. I'm trying to place an order but my cart won't update. I'm getting frustrated. Agent: I understand, don't worry, I'm going to help you solve it Agent: we will do a series of steps and we will see which one solves the situation Customer: ok thanks Agent: first you already tried to log out and log back in? Customer: ok give me a sec Agent: sure Customer: ok, no, that didn't work Agent: Let's try refreshing the page and try to put something in the car again. Customer: ok Customer: nope, still didn't work! Agent: ok, did you verify that the chosen item was not out of stock? Customer: yes it says it is Agent: ok, i recommend you wait for the item to be put back on the website Agent: since we do not currently have it available Agent: are you still there? Customer: yes, sorry Customer: I'll try again later Agent: alright, a pleasure to help you Agent: have a nice day 
Agent: Hi, how can I help you today? Customer: Hi I have a question about a pair of boots you have on your site Customer: it's the calvin klein ones Agent: Okay, did you have a specific question I can answer for you? Customer: I was looking at it and was wondering how easy it would be to clean off stuff like gum off the shoe Agent: That's a good question, let me check that out for you. Agent: Can I have your name please? Customer: Sanya Afzal Agent: You can rub some peanut butter on the gum with a butter knife. After about 10-15 minutes the gum should mix with the peanut butter. Scrape all this off and clean with soap and water. Agent: Can I help with anything else today? Customer: hmm peanut butter Customer: I would not have thought of that Customer: cool appreciate it. that's it for me Agent: Have a great day! 
Agent: Hi. How may I assist you today? Customer: I need to find out when my annual fee is due for my subscription. I don't want to lose it. Agent: I can pull that up for you. Let me get your full name please. Customer: Joyce Wu Agent: Thank you Joyce. I will also need your account id and your order id please. Customer: VMT39EY6FC  2022810246 Agent: It looks like your payment is due today. I will send you a link that you can follow in the future to check your account status. Customer: I would like to pay that now. Agent: Follow the link to do that. You will need your user name. Do you have that handy? Customer: no I don't Agent: Let me get that for you. Agent: Can I get your e-mail and zip code? Customer: I don't have an email. My zip is 43466. Agent: I can pull it up with your phone number instead. Customer: 247-983-8853 Agent: Your user name is: JWu1. Agent: Did you need any additional assitance? Customer: No, that's all Agent: Alright then, have a good day. 
Agent: Hello, how can I help you? Customer: Hi.  My name is Alessandro Phoenix.  I am trying to purchase Calvin Klein jeans, but my credit card keeps declining.  Please help. Agent: Alright, first thing we need to try is having you log out, refresh the page, then log back in and try again. Agent: Let me know if that works for you. Customer: I completed those steps and still have the same problem. Agent: Alright, can you double check the expiration date on your Credit Card please? We need to be sure it is still valid Customer: Yes the expiration date is valid. Agent: In that case, I can make the purchase for you if you like Customer: My card number is 9999 8888 7777 6666. Agent: and the expiration date? Customer: 11/22 Customer: Thanks! Agent: Alright you are all set Agent: No problem at all. Is there anything else I can do for you? Customer: No Agent: Alright, well you have a great day then. 
Agent: Thank you for contacting Acme.  How may I help you today? Customer: Well, hello there. Agent: Hi Customer: I wanted to return an item I purchased for my boss because I accidentally got the wrong size. Agent: Okay, I can help you with that Agent: So that I can take a look at your account, may I ask your full name, username, email address, and the order ID? Customer: Not a problem. I'm Norman Bouchard and my user name is nb964325. My email address is nb964325@email.com and the order ID of the item I want to return is 1095890473 Agent: and finally, may I also ask your membership level (either Guest, Bronze, Silver, or Gold) Customer: My member level is classified as bronze Agent: Okay, looks like we should be in good shape here Agent: We can accept any returns if you have your receipt or if they are in their original packaging.  And even if you don't have any receipts, I can still accept returns that were made any time in the last 90 days Customer: Perfect. The item has not been taken out of its original packaging (my boss knew immediately it was the wrong size) Agent: Ah, I see.  Well in that case, depending on your preference, you can either return the item to a store, to a drop-off center, or by mail Agent: If you'd like the last option, I can send you a shipping label that will allow you to simply drop the package right back into the mail Customer: Would it be okay if I drop the item off to a store. I think i might try to see if there is something else he might like anyways. Agent: Yes, that would be fine. Agent: I'll just go ahead and make a note in your account Customer: Perfect. Do I need to take any paperwork with me to the store? Agent: As long as it's still packaged, you shouldn't need anything else Customer: Okay great Agent: Is there anything else I can help you with today? Customer: No that's all thanks Agent: You're welcome.  Have a great day, Mr. Bouchard Customer: You too! 
Agent: Hi, how can I help you today? Customer: Hi. I got an email that said I was receiving some items that I did not thought I would. Am I still going to receive just the Tommy Hilfiger shirt and Michael Kors shirt? Customer: My name is Joyce Wu and my account ID is 6Z1K9SMOCE Agent: I can check into that for you, one minute please. Agent: Do you also have your order ID number? Customer: 2878093617 Agent: It looks like that was our mistake, my apologies! Do you know if the package has shipped yet or not? Customer: It says In Transit Agent: Ok, once you receive the package you can contact us to begin the return process. Customer: Okay. THank you. Agent: No problem, is there anything else I can help you with? Customer: No. That is all. Agent: Ok, again I apologize! Have a nice day :) 
Agent: Hello, how can I help you today? Customer: Hello Customer: i want to know the state of my refund because i would like to add an item to my refund Agent: Glad to help. May I have your full name please? Customer: is it possible to update a refund? Customer: sure Customer: Name: Sanya Afzal Agent: Yes, let me check it for you. Agent: Can you please let me have your username, email address and Order ID to validate this purchase? Customer: Username: safzal69 Customer: Email Address: safzal69@email.com Customer: Order ID: 0185760711 Agent: Perfect. Agent: Which particular item do you want to return for a refund? Customer: The boots Customer: and I would like to add the boots refund of 84 dollars to my existing refund of 100 dollars Agent: which brand name for the boots? Customer: Michael_Kors Customer: thank you Customer: that is all Agent: A refund of $184 has been made to your account. Agent: Have a nice day. Customer: you too 
Agent: Hello, how may I help you? Customer: hi Customer: I need to now if you offer international shipping? Agent: I'd be happy look that up for you, could I have your name, please? Customer: Chloe Zhang Agent: Thanks, Chloe. Let me check the details of your account here. Customer: ok great Agent: Our apologies, but your account does not have access to free international shipping at this time. Agent: You can check the qualifications and other useful information on our User FAQ page. Customer: oh no, even though I am silver? Customer: does any level have it? Agent: Yes, it's a complicated process if I'm being honest. Agent: Here are the details Agent: Is there anything else I could help you with? Customer: ok thank you Agent: Sorry, and have a good day. 
Agent: Hello, how can I help you Customer: Hi there Customer: I'm hoping to check in on the status of my refund Agent: Have you returned the package yet? Customer: Yes Agent: Can I please get your full name Customer: yes, its Albert Sanders Agent: Okay I found your account Albert. Can I get some details. I need your username your email and order id. Customer: sure Customer: my username is asanders366 Customer: my email is asanders366@email.com Customer: Order ID: 4494912170 Agent: Okay ours system says the refund status is currently in progresss. The refund was issued online. Customer: ok thank you Agent: progress* Agent: Do you need anymore help Customer: that's all, have a good day Agent: Have a great day 
Customer: Is this the right place to make a complaint? Agent: SUre how can i help Customer: I think my account was hacked. I returned an item but I haven't seen the charge reversed yet. Agent: Okay sorry about that, could i get your full name account ID and order ID please Customer: Chloe Zhang Customer: I don't have my account ID Customer: My Order ID: 0231408796 Agent: Okay and could i ghet your username and email also please Customer:  czhang11 Customer: czhang11@email.com Agent: Okay it looks like your refund was initated by mail and is being processed but we have gotten the item so it shouldnt be much longer Customer: I guess so. It's already been a while. Agent: Sorry about that, is there anything else i can do for you Customer: That's all I guess. Agent: OKay, have a nice day 
Agent: Hi, what can I help you with today? Customer: Hi I wanted to know if my purchase qualifies for free shipping? Agent: No problem, can I have your name or account ID number please? Customer: David Williams Customer: Don't have an ID 123williams Agent: Great, thanks. One moment please. Agent: I'm sorry, it looks like you do not have free shipping. If you have any more questions about your subscription, it can be answered on this FAQ page. Customer: That's it Customer: Thank you Agent: No problem! Is there anything else I can help you with today? Customer: No Agent: Ok, you have a nice day! 
Agent: Welcome to AcmeBrands. How may I help? Customer: I received my order but am looking at my email update and it seems the payment method is incorrect Agent: OK. let me see what I can do. One moment. Agent: May I have your full name or account ID? Customer: Chloe Zhang Agent: what is your current payent method? Customer: It says debit card but it should have been charged to the credit card on file which is not a debit Agent: What is your zip code, telephone number, and username? Customer: 56062 Customer: 5325396740 Customer: ChloeZ Agent: And what payment method would you like to use now? Customer: The cc on file Agent: Oops. I see Agent: Yes, credit card. Agent: OK. I have updated your account, Chloe. Anything else I can help with today? Customer: Nope that is all 
Agent: Hello, how may I help you today? Customer: HI, I got an email about my package arriving and I want to make sure it is still arriving tomorrow. Agent: Would you like to check on the status of your delivery? Customer: yes Agent: Can I please have your full name or account ID? Customer: Account ID: QBXMVLFJQW Agent: Thank you. Please give me one moment to pull up your account. Customer: ok Agent: Thank you for waiting. Agent: Can you please tell me what question you have about your delivery? Customer: has it shipped, when will it arrive? Agent: What did the email say? Customer: when I ordered I was told it would ship out tomorrow, but the email said later this week. Agent: Oh ok. I can check on that for you Agent: Can I please have your full name and order ID to verify your identity? Customer: Order ID: 1451454857 Agent: Can I also have your full name? Customer: Norman Bouchard Agent: Thank you Agent: I've checked your shipping status. Customer: ok Agent: The email you received was incorrect. Customer: ok Agent: Your order will ship out tomorrow as expected. Customer: yay, thank you Agent: Is there anything else I can help you with today? Customer: no, all good. Agent: Thank you. Have a great day! 
Agent: Hello, thank you for contacting Acmebrand. How may I help you? Customer: I need to check the status of a Shirt I ordered for my son.   I thought I paid by credit card but my account lists PayPal as the payment method. Agent: Sure thing, I'll be happy to help you with that. Agent: Could you provide me with your full name and account ID please? Customer: I believe my name is listed as David Williams.  The Account ID is 1VGSVKMH3K. Agent: Thank you David. I was able to pull up your account. Could I also have the Order ID so I can pull up the order? Customer: Yes.  The Order ID is 7488442726 Agent: Great I was able to find it. It does look like the payment was done with Paypal so lets see if theres still time to change it Agent: Could you tell me the shipping status? Customer: The shipping status says Delivered. Customer: Are you there? Agent: Sorry about that I temporarily lost my connection Agent: Let me retype that Agent: Great I was able to find it. It does look like the payment was done with Paypal so lets see if theres still time to change it Agent: Sorry. Agent: I was saying because it was already marked as delevered it is too late. Agent: But if you would like I can change the method for all future orders to use your Credit card Agent: would that be okay? Customer: Yes.  That would be great! Agent: Alright, I'll put that change through now. Agent: Was there anything else I could help you with today? Customer: No.   Guess I better check my doorstep for the delivery. Agent: Alright, thank you for shopping with us. Have a great day! 
Agent: Hi, thank you for contacting AcmeBrands, how can I help today? Customer: hey I'm checking in on the status of a refund you were giving Customer: me Customer: also how it's being credited Agent: Sure, can I have your full name or account iD? Customer: davidwilliams605 Customer: was supposed to be 74 dollars for jeans i sent back Agent: Alright, can I also have your email address and order ID? Customer: davidwilliams605@email.com Customer: 3014851368 Agent: I can see here on your account that your refund is in progress. Agent: It looks like the refund was initiated online and will be refunded the same way. Customer: ohh ok Customer: so I paid with paypal that means its going to my paypal then Agent: Exactly. Customer: any idea when to expect that Agent: Is there anything else I can help you with today? Agent: Should be within 3 - 5 business days. Customer: great, thats all thank you Agent: Thank you, have a great day! 
Agent: hello! How can I help you? Customer: I need you to check on my refund. Agent: ok, I can help with that. May I have your name please? Customer: Rodriguez Domingo Agent: Thanks for that, I'll also need your username, email address and order ID Customer: Email Address: rdomingo631@email.com  Username: rdomingo631 Customer: Order ID: 6862310275 Customer: I returned it awhile ago Agent: awesome, thanks Agent: I am showing that the refund in is progress - you should have it in the next 24-48 hours Customer: Okay thank you! Agent: no problem, sorry for the delay. It looks like you originally emailed us about the refund and we are a little behind on processing emails this week! Agent: anything else I can help with? Customer: as long as it's coming! bye now Agent: well have a great day! nice chatting with you! 
Agent: Hi, how can I help you? Customer: hi...I would like to know if I can have a product sent in Canada where I am living for a couple of months Agent: Ok sure! Happy to check this for you. Agent: Can I start with your name? Customer: It is sanya afzal Agent: Great. Just a moment please Agent: After looking into it, it looks like your account does not offer international shipping. Agent: I am going to send you a link with further information about your subscription account details. Customer: Even if I have attained gold level? I am sad to miis out on those calvin klein boots i wanted Customer: thank you for the link! Agent: Yes unfortunately for all member levels. Agent: I'm sorry about that. Is there anything else I can do? Customer: nothing else....thank you and have a nice day! Agent: Great, you too1 
Agent: Hi! This is Acme customer support. How may I help you today? Customer: Hey, could you tell me when I will be receiving my order? The conf. email is vague. Agent: Not a problem. Can you start by giving me your full name? Customer: Albert Sanders Agent: Just a moment Mr. Sanders. Customer: Thanks. Agent: Can I also have your Account ID and your Order ID? Customer: 9814276621Yep, VBNSCYTDVP and Customer: Sorry the message is distorted Customer: 9814276621 is my order ID Agent: No problem, my mind is often distorted as well. Customer: Ha I know how you feel Agent: Just a second while I look into the details on that. Customer: Excellent Agent: I'll need your Username and email address so that I can access that order. Do you have that information available? Customer: Sure do, as178164 and as178164@email.com Agent: Great and let's see what our software says about this. Customer: Okie Agent: It was just a back end glitch in our email notification system. It's happened a few times today. Agent: There is no problem with your order, at all! Customer: It happens. Agent: Tell me about it! Customer: Okay good, will it be shipped tomorrow afternoon? Agent: Is there anything else that I can help you with today? Agent: Exactly, everything is right on time! Customer: Alrighty! Thanks so much Customer: That is all! Agent: Thanks for shopping with Acme. Have a nice day! 
Agent: Hi there, thanks for contacting AcmeBrands. How can I help you? Customer: I want to view my shopping history, but i lost my password Customer: can you help me find it? Agent: Oh no! I'd be happy to help you out with that. One moment. Agent: Can I start by getting your full name or account ID please? Agent: Are you there? Customer: sorry Customer: someone came to my door Agent: No problem Customer: yes, my name is Norman Bouchard Agent: Thank you. Agent: Do you happen to have your username? Customer: yea, its nbouchard926 Agent: Excellent Agent: We aren't actually able to see your password, for security reasons. Agent: But I can generate a new one for you. Customer: ok, that works Agent: Would you like me to go ahead and do so? Agent: Alrighty, one moment. Customer: you don't need some other information first? Agent: I'm going to need your pin number or the answer to your security question. Agent: Indeed. Customer: ah, ok Customer: 313015 Agent: Thanks, give me one second here to generate that for you. Customer: wonderful Agent: Ok, done. Your new password is jqjriy6aw9 Customer: great! Agent: So go ahead and use that, and you should be all set with logging in! Customer: yup, it seems to work! Agent: Can I help you out with anything else today? Customer: that's it Agent: Great, I'm so happy I was able to help you out. Thanks for your business, and have a great day! 
Agent: Hello. How can i help you today? Customer: I'm really confused. I was looking at a shirt yesterday, and it was one price. I look at it today and it's a higher price. What's that about? Agent: So the price changed from yesterday to today? Customer: Yes, the price got higher Agent: okay I'll be more than happy to look into this for you Customer: Okay Agent: Can I get your full name and account ID? Customer: Crystal Minh Customer: 4LJBEQHQ1S Agent: okay thanks and can you please provide your order id? Customer: 5837444604 Agent: Okay this looks like the reason was that there was a market shift that was out of our control. Customer: Okay, but I shouldn't have to pay more just after one day. It's a big price difference! You can't do anything? Agent: Well you are a valued member Agent: I can issue you a promo code for the difference Agent: XHSPW Agent: Here you are Customer: I appreciate that. I feel a little better now. Agent: No problem Agent: Is there anything else I can do for you today? Customer: No, that's all I needed. Agent: All right. Well Thanks for reaching out and have a great day! Customer: you too! 
Agent: Thanks for contacting Acme.  How may I help you today? Customer: Hi! Your website is running really slow.  Is it down? Agent: I haven't heard of any issues with the website today, but let me see what I can do Customer: Thanks. I am trying to check out the boots Agent: Okay, are any other websites running slowly for you, or is it just ours? Customer: Just yours Agent: Ah, I see Agent: Sometimes website issues seem to fix themselves after logging out and logging back in.  May I ask that you give that a try? Customer: Sure. I'll try Customer: Yes. It seems to work now. Customer: Yay Customer: Thank you Agent: Oh, that's good to hear.  I'm glad it's working for you now Agent: May I help with anything else while we're here? Customer: That's all Customer: Thanks Customer: Have a good night Agent: You're welcome.  And have a great day 
Agent: Hello, thank you for contacting AcmeBrand. How may I help you? Customer: Hello Customer: I want to check the shipping status of my package because it was never received. Agent: I'm sorry to hear that your package hasn't arrived yet. I'll be happy to look into it for you. Agent: Could you give me your Full name please? Customer: Chloe Zhang Agent: Thank you Chloe, I was able to pull up your account. Customer: Thanks Agent: I'll also need to validate the order. Could you provide me with your Username, Email and order ID? Customer: Username: chloez76 Customer: Email Address: chloez76@email.com Customer: Order ID: 4633608720 Agent: Great everything looks good. Agent: How long have you been waiting for your package? Customer: 5 Days Agent: Thank you Chloe Agent: because it has only been 5 days I can't reship the order right away. Most items arrive in a couple of days but it can take up to 7. Customer: Okay Agent: Feel free to contact us again in a few days and we'll get the items reshipped to you immediately if they still havent arrived. Agent: Was there anything else I could help you with today? Customer: Okay Customer: Thanks Customer: Thats all Agent: Have a great day! 
Agent: Hello, thank you for contacting AcmeBrands. How can I help today? Customer: Hello. I ordered something but I need to change the shipping time. Customer: I really dont' want to pay any extra fees for that also. Agent: OK, can I have your full name or account ID please? Customer: yes, it's Alessandro Phoenix and my account ID is C4 Customer: sorry C458WMVIPG Agent: Thank you Alessandro - and just to confirm, are you wanting to upgrade to overnight shipping? Customer: No i want to move it to next week. Customer: I'm going out of town this week. Agent: Understood. Agent: Can I have your order ID as well? Customer: yes it's 2701056234 Agent: What is the shipping status of your order? Agent: Are you still there? Customer: yes, it says order recieved. Agent: What is your membership level? Customer: its guest Agent: Thank you, I will be able to delay your shipment, no problem. Customer: ok thank you Agent: Your order has been delayed to deliver next week, is there anything else I can help with? Customer: no that's it, thanks Agent: Thank you, have a great day 
Agent: Hello, how can I help you? Customer: Hello, I would like to manage my shipping details as I have ordered the wrong item on accident Agent: Okay, can I get your name, account ID and order ID, please? Agent: Also, do you know the shipping status of your order? Customer: Chloe Zhang, 28WU4VR1GL,  3569238606 Customer: In transit Agent: Okay, can I get your username and email to verify your purchase? Customer: cz310391,  cz310391@email.com Agent: Okay, I successfully verified your purchase Agent: What would you like to change about your order? Customer: I would like to take off the Calvin Klein Jacket Agent: Okay, I have removed the jacket from your order Agent: Is there anything else I can help you with? Customer: Thank you very much. Customer: That is all Agent: Have a great day! 
Customer: Hi Agent: Hello, thank you for contacting AcmeBrands. How can I help today? Customer: I would love to know about the status of my subscription because I want to keep the subscription Agent: I can help look that up for you. Agent: Can I have your full name or account ID? Customer: Chloe Zhang Customer: Account ID: OVCRJOTM3O Agent: Thank you Chloe, can I also have your order ID? Customer: Order ID: 5525496455 Agent: I see that your subscription is not active, and that you have a balance of $14 due in 3 days. Customer: Yeah Customer: I want to pay the remaining balance to activate the subscription Agent: Alright, I have charged the card on your account the $14 to reactive your subscription. Agent: I will also send you a link so you can log in and check the status of your subscription yourself in the future. Agent: Do you know your username to log into the site? Customer: Thanks for the help Agent: Is there anything else I can help with today? Agent: Thank you, have a great day! 
Agent: Welcome to AcmeBrands. How may I help? Customer: My wife noticed that a premium subscription was added to our account but we didn't sign up for it. Agent: OK. I can help with that. Agent: May I have your full name or account id Customer: My name is Alessandro Phoenix Agent: Thanks. I have pulled up your account. Agent: Let me check our system Agent: I'm sorry. Let me remove that for you. Customer: Thanks so much! Agent: OK. I have removed the error. Customer: Perfect! Agent: A refund has been made as well. Agent: You're welcome. Anything else? Customer: No, that was all I needed, thanks! 
Agent: Thank you for contacting AcmeBrands. How can I help you? Customer: I want to change name on my account. Agent: What is the current name on your account? Customer: Rodriguez Domingues. It's supposed to be Rodriguez Domingo Agent: I apologize for the error Mr. Domingo. Agent: To verify your identity, could you provide me with your zip code, phone number and email address please? Customer: zip code is 43981, phone number is 145-800-0498, and my email is rodriguezdomingo612@gmail.com Agent: Thank you. Just one moment while I update your account for you. Agent: I've update your account to reflect your corrected name. Is there something else that I can help you with? Customer: Thank you! Nothing eelse. Customer: else* Agent: You're welcome and I hope you enjoy the rest of your day. 
Agent: Thank you for contacting Acme brand. May I have your name please? Customer: Hi yes Alessandro Phoenix Agent: Thank you. How can I help you today Alessandro? Customer: I need to check my shipping status. I haven't received my package. Agent: Thank you, can I have your order ID and account ID? Customer: CWR3QUOVC1, 2197301573 Agent: thank you. what is your username and email address please? Customer: aphoenix509, aphoenix509@email.com Agent: How many days have you been waiting? Customer: 5 days Agent: Okay, sometimes the orders are incorrectly marked as "delivered" but they may still take a few more days to arrive Agent: I would wait a few more days to see if you get it and then contact us Agent: right now delivery is slow because of covid 19. Customer: Ok, I understand. Agent: is there anything else I can help you with? Customer: No thank you so much Agent: thanks for being a customer! 
Agent: Welcome to AcmeBrands. How may I help? Customer: Hi I want to add this MK shirt to my order can you help me with that please it's kinda urgent Customer: I was going to add it to the cart but then I checked out and forgot to Agent: OK. I can help. One moment. Customer: cool thanks Agent: May I have your full name or account ID Customer: David Williams Customer: my account number is NYR3EEPECS I think Agent: OK. What is the order ID as well? Customer: 8841081444 Agent: Thanks. I have verified your ID. Agent: What is the shipping status? Customer: In transit Agent: What is your member level? Customer: I checked out as guest Customer: My account reads guest level Agent: I apologize. Guest members cannot have orders altered. Anything else I can help with? Customer: Oh no so I can not add the item Agent: No. I am afraid not. Customer: oh no well okay Agent: Sorry. Have a good day. Customer: YOu too 
Agent: Hello. How may I help you today? Customer: Hi, I need to check the shipping status of an order Customer: It's been 9 days, and unfortunately, I haven't received anything yet, so I'm starting to wonder Agent: Sure I can help you check shipping status. Agent: Lets definitely look into that. Customer: Rodriguez Domingo is the name on the account Agent: Can I have your name and Account ID please? Agent: Thank you. One moment please. Agent: Can I now have your username, email and order Id please? Customer: yes, rd241593 ; rd241593@email.com ; 6311080589 in that order Agent: Thank you. Let me pull this order up and get you sorted out. Agent: So it has been 9 days correct? Customer: yes Agent: Lets get a new shipment out to you. It should have definitely reached you by now. Agent: Can I have your address? Customer: 8449 Lexington Ave  Raleigh, TX 30212 Agent: What item did you order? Customer: It was an $84 Tommy Hilfiger Jacket, the $64 Michael Kors shirt, and the $94 Tommy Hilfiger shirt Agent: Alright I am sorry your package was lost but I have sent these items back out to you. Agent: So just to wrap up you wrote in today because your order went missing? Customer: Yes, that was all Agent: Great. Have a nice day. 
Customer: hi, i am trying to check on the status for an order because the delivery time is wrong and i need to change it Agent: I can certainly take a look for you. What is your full name? Customer: Joyce Wu Agent: Alright, next I need your account ID and the order number please. Customer: VQRJGQ5EKI Customer: Order ID: 3216348903 Agent: Alright, do you know if the order has already shipped Agent: you should have gotten an email with it's status Customer: yes it says it is out for delivery but i wont be able to get it at that time Agent: I am sorry. If it is already out for delivery, then it is in the hands of the carrier and you will need to contact them. We can no longer change the delivery time. Customer: ok thank you Agent: Sorry about the confusion. Have a great rest of your day. 
Agent: Hello, how may I help you today? Customer: I was told by my husband that I'm missing $40 worth of credits on my account, and I just wanted to check on that. Agent: Certainly, let's see what we can find out about this. Customer: Thank you! Agent: May I have your full name or Account ID? Customer: My name is Albert Sanders Agent: Thank you for that and I apologize for any inconvenience, could you tell me where these credits are coming from? Agent: For instance, a subscription refund, a previous purchase or a promotional package? Customer: They were coming from the premium subscription service. Agent: Very good.  Let me enter some info into our system and see what it comes up with, one moment. Customer: Thank you! Agent: According to our systems your credit is actually not missing.  It shows up here in your account. Agent: This might be an error on the customer interface. Customer: Ok, so the credits are actually there? Agent: So try this really quickly, just log out completely and then log back in and it should show up. Customer: Ok, I'll look Agent: It is almost always a cookie error. Customer: Yes, the credits are there now! Agent: Ah fantastic.  I am glad we got that fixed for you sorry about the inconvenience! Customer: No problem, thank you!! Agent: Is there anything else I can do for you today? Customer: No, that's all. Agent: Thank you for your patronage and you have a wonderful rest of your day! Customer: You too, thank you. 
Agent: hello, how can i help you. Customer: I am having some issues coming up with the money for the premium subscription renewal and wanted to know if I could get an extension Agent: I will be happy to help you with that. Agent: Can i get your full name. Customer: Norman Bouchard Agent: I found your account. Now cna i get your account id and order id. I need to verify identity Customer: SSGZZPABMM 7655152545 Agent: Okay, now can i get your membership level. Customer: guest since it was due yesterday Agent: Unfortunately if that is the case I will be unable to extend it. It is already too late. Agent: I apologize. Customer: I see Agent: Do you need anything else? Customer: no that was all Agent: Have a great day. 
Agent: Hello, how may I help you today? Customer: Hi! I have this subscription service and wanted to check its status Customer: I wanted to know if there is any balance that needs to be paid to keep it active Agent: I can certainly help you with that. Can I please have your full name, account ID, and order ID? Customer: Joyce Wu Customer: Account ID: UOQBMEOTQU Customer: Order ID: 3393663495 Agent: Thank you. Agent: So, would you like to know the amount due, if any, for your subscription? Customer: Yes please Agent: One moment please. Customer: I want to keep it active Agent: You have an amount of $49 due three days from now. Customer: Can I pay it now? Agent: Yes Customer: Would you be able to process it for me please Agent: Can you tell me your credit card number or would you like to use the payment method you already have on file? Customer: The one on file please Agent: No problem. Agent: Your payment of $49 has been processed using the credit card you have on file with us. Customer: Thank you very much Agent: I will also send you a link to your account so that you can manage your subscriptions in the future. Customer: Appreciate it. Thank you Agent: Do you know your username? You will need your username to login to your account. Customer: I do not actually Agent: your username is jwu1 Customer: Thank you so much Agent: You are welcome. Agent: Is there anything else I can help you with today? Customer: Thats all. Thank you for your help Agent: Thank you. Have a great day! 
Agent: Hello, how can I help you? Agent: hello? Customer: Hi, can you please tell me what the washing requirements are for a Michael Kors jacket in the amount of $94 Agent: sure, I'd be happy to help with that, one moment please while I look that up Agent: So you can wash your jacket in a typical washer and dryer, no need for dry cleaning Agent: We do suggest that you put the dryer on low heat to avoid shrinkage Agent: Nobody like shrinkage! Agent: Is there anything else I can help you with today? Customer: no thank you very much Agent: It doesn't seem like it so I hope you have a great day and enjoy that new jacket! 
Agent: Hello, how can I help you? Customer: Hi I got a premium sibscription but it seems like it was removed from my account for some reason? I'm not sure why but I still want it. Customer: Could you help me get it back onto my account? Agent: Understood, you had the premium and it seems to be missing now. Agent: I'll take a look into that. Customer: Yeah thats right. Agent: How did you find out about it? Customer: I I heard on the news that some subscription were getting removed so i wanted to check to be sure Agent: Let me just get the full name on the account to pull it up. Customer: Sure it's Joseph Banter Agent: I checked with the system and your concern was indeed valid. I will take care of that issue for you. Customer: Awesome, thanks so much. Agent: Can you check and see whether that has been reactivated on your end? Customer: Sure one second. Customer: Great! its back, Was worried I was gonna run out of razors. This beard gets too wild sometimes! Agent: Great, is there anything else I can help with? Customer: No thats it thank you Agent: Have an amazing day 
Customer: Hi! I need to check my shopping histry Customer: But I can't get into my account! I forgot my password Customer: Can you help? Agent: Hello, I can help you with that. What is your name? Customer: Rodriguez Domingo Agent: Thank you, do you know your username? Customer: ummm Customer: rodriguezd228 Customer: I do remember that! Agent: Perfect, thanks! I cannot recover your password but I can create a new, temporary password for you to use. Customer: Okay Customer: That would be fine Agent: To do so, I will need either your pin number or answer to your security question. Customer: Okay Customer: I have my pin written down Customer: It's 225776 Agent: Here is your new password: oupyq5hh4xn Customer: Okay Agent: Is there anything else I can help you with today? Customer: Can you wait while I try it? I want to make sure I can log in Agent: Definitely! Customer: I just used the new password to log in Customer: I can see my shopping history now Customer: Thank you! Agent: Great! Happy to help :) Agent: You have a nice day 
Agent: Hi! How can I help you> Customer: Hi I have a question about your inventory. I've trying to find these boots but my searches keep coming up empty Agent: Sure, I can help you with that. Have you tried searching for anything else? Does this happen with anything you search for? Customer: well I've just been looking for the boots Agent: Yes, I'm just trying to see if this is a site-wide issue or if it's just this particular item. Customer: hold on let me check Agent: no problem. Customer: hmmm it looks like it's the entire site Customer: I tried to look for a Guess shirt and it came up empty Agent: Okay, try logging out of your account and then back in. Try searching after you do that. Customer: ok hold on Customer: oh hey that seemed to have worked! Customer: what happened there? Agent: Sometimes that's the issue. Seems to reset itself! I'm glad that worked. Agent: Is there anything else I can help you with? Customer: ok great Customer: that's it Agent: Great! Have a great day. 
Customer: Hello Agent: hi how can i help you Customer: I am trying to order a jacket but it is showing out of stock, can you check and see if ai can get this jacket please? Agent: sure Agent: What is your full name Customer: Albert Sanders Agent: what is the jacket brand? Customer: It is michael Kors Agent: i will send a report to the purchasing team to find out Agent: Does that satifsy you? Customer: Well I was trying to see if I could get it delivered Agent: i can back-order the item Agent: so it will be hsipped when it is available Customer: That would be great, thank you Agent: I just put it on order fo ryou Agent: it will ship immediatelyt when it comes in Customer: Thank you very much Customer: Have a great day 
Agent: Hi, how can I help you today? Agent: Hello Customer: Hi!   When I placed my order, I accidentally hit the 2 day shipping instead of the free shipping.   Can you please change my shipping to next week shipping so it is free?  Thanks! Agent: Yes I can help you with that Agent: You just need to change your shipping to next week so it's free, correct? Customer: Yes Agent: Great. Can I get your full name or Account ID please? Customer: my name is Joseph Banter Agent: Ok, I need to verify your identity. Can I have your Account ID and Order ID please? Customer: sure.  Account Id is BFU8MQ9FPW and order Id is 8805236836 Agent: Ok great Agent: Can you tell me the Shipping Status please? Customer: it is out for delivery Agent: ok one moment Agent: Ok, the item is already out for delivery so I can't change the shipping status. What is your Membership Level? Customer: silver Agent: Ok great, I can add a credit back to your account for the cost you paid for two day shipping since you are a Silver member. And you will still get the two day shipping Customer: the sounds great! Thanks! Agent: Your welcome, thanks for being a loyal customer! Agent: I have credited to your account. Is there anything else I can help you with today? Customer: no that is it.  Thanks! Agent: OK, have a great day. Agent: Good bye Customer: you too!  Bye! 
Customer: the delivery time for my order is wrong. I wanna check it Agent: Hello, thank you for contacting AcmeBrand. How may I help you? Agent: The delivery time you say? did you want to try to have the delivery for later or earlier in the day? Customer: earlier Customer: Order ID: 0904796385 Agent: Alright great. Let me look into it and see what I can do to help. Agent: Thank you for providing your order ID. I'll need it momentarily. Agent: Could you also give me your Full name and Account ID? Customer: Norman Bouchard Customer: Account ID: 59UTLKKJGE Agent: Great I was able to pull up your account. Let me look up the order now. Agent: Alright, let me see if the order was being delivered in the morning or evening then we can try to resolve the issue if there is one. Agent: Alright it looks like it is indeed going to be later in the day so let's see if we can get it to you earlier. Agent: Could you tell me the shipping status? Customer: in transit Agent: Unfortunately with the item being in transit I'm unable to change the delivery time. I'm sorry for the incovenience. Customer: okay Agent: Was there anything else I could possibly help you with today? Customer: no Agent: Thank you for shopping with us. Have a great day! 
Agent: Hello! Thank you for contacting us today. How can I help you? Customer: I haven't gotten paid yet so I can't pay my subscription fee right now. Can you help me to where I can pay it in a week from now? Agent: Sure I can look into that for you. Can I have your name please? Customer: Alessandro Phoenix Agent: Thank you, Alessandro. Can I also get your Account ID and an Order ID? Customer: Sure. Account ID is KIAAAMIT1T Customer: Order ID is 1480100834 Agent: Perfect! And now can you please let me know your membership level? Customer: Gold Agent: Great! Because you are a Gold member and we really value you we are able to give you an extension today! Customer: Normally I get paid right on time so it's not an issue, but this virus thing really messed everything up. Customer: Thank you so much! Agent: We totally understand. Agent: Can I help you with anything else today? Customer: No, I'm good. Thanks, you just brought my stress level down. Customer: You have a good day now. Agent: Thank you and have a great day! 
Agent: Hi! How can I help you? Customer: Hey I want to figure out how to get premium membership Customer: I'm considering buying some stuff and want to make sure it's worth it. What are the benefits? Customer: I want to do some shopping for myself, get a new wardrobe, know what I mean? Agent: Sure, I can help you with that! One big benefit is that all of our members are invited to an annual holiday extravaganza with an open bar and FREE flights from anywhere in the US! Bronze members save on shipping fees and promo codes. Silver members g Agent: I totally know what you mean! I hope I've explained the reasons for joining us! Do you have any other questions? Customer: Wow, that sounds great. Customer: How much is the membership fee? Customer: For premium Agent: Membership cannot be bought directly. They're earned through repeated purchases over a period of time. Bronze membership is given to customers who have made over $500 worth of purchases in the last year. For silver membership, it's $1000, and for gol Agent: And for gold, it's $2000.* Agent: Sorry about that, I got cut off! Customer: Okay, wow that's great. I think I'm gonna go with the bronze membership, sign me up Agent: Great! Do you have any other questions for me today? Customer: That was it, thanks! Agent: You're welcome! Have a great day! 
Agent: Hello! How can I help you today? Customer: Hello Customer: I wanna return a wrong sized item Customer: Guess Boots for 54 dollars Agent: Sure I can help you with that. Agent: Can I have your full name or account ID please Customer: Alessandro Phoenix Agent: Thank you Alessandro! Agent: Now can I have your username, email address and order ID please? Customer: alessandrop420 Customer: Order ID: 4777081689 Agent: And your email address please Customer: alessandrop420@email.com Agent: What member status are you? Gold, Silver, or Bronze? Customer: Gold Agent: Perfect, you get unlimited returns. Customer: thanks Agent: Can I have your full address please so I can send you a shipping label Customer: 5750 Primrose Ave  San Lima, MI 92420 Agent: And would you like to return your item by mail, in store, or drop off center? Customer: drop off center Agent: Alright you are all set. Agent: Is there anything else I can help you with today? Customer: no Agent: I hope you have a great day! Customer: thanks 
Agent: Hello, how can I help you today? Customer: Absolutely.  I was thinking of buying this Tommy Hilfiger jacket for my dad and I just wanted to know more about the jacket if you have a sec.  My specific question was, is it warm enough to wear when it's really windy outside? Agent: I can look in to that for you. May I ask who I am speaking with? Customer: Sure.  My name is Norman Bouchard. Agent: Thanks Norman. The Tommy Hilfiger jacket is designed to be wind proof. It is also lined with a material that insulates your body from the cold. Customer: Great!  That's all I really needed to know, I'll order it asap now that I know. Agent: Is there anything else I can help you with? Customer: Nope.  That was all. Agent: Thanks and I hope your dad enjoys the jacket! 
Agent: Hello, how may I help you? Customer: I was waiting to buy an item and it was much cheaper yesterday! Agent: I'm sorry to hear this, could I have your full name and I can look into this for you? Customer: Crystal Minh Customer: Today the boots are 94 yesterday they were 74 Agent: Could I also have your Account ID and Order ID? Customer: H3HVWJRFJ8 Customer: 9053015784 Agent: Sadly our prices are based on a dynamic algorithm and things like this are generally out of our control. Customer: Dang should have been faster than Agent: Yes, our apologies. Is there anything else I can do for you? Customer: no thank you Agent: Have a good day 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Customer: I am trying to access my account, but I can't because I lost my phone that I use for two-factor authentication. Agent: I would happy to get this fixed for you. Agent: May I have your full name or account id please? Customer: My  name is Joyce Wu. Agent: May I have your email address Joyce? Customer: My email is JWu28@email.com Agent: I have sent the reset code to your email and I am also sending a link on best security practices for future reference. Customer: Great - thank you!! Agent: Is there anything else I may help you with? Agent: Your welcome. Customer: No, that's all. Agent: Thank you for contacting AcmeCorp, please be safe and stay well. Customer: Thank you, you too. 
Agent: Hi! how can I help you today? Customer: good day agent i'm David Agent: How can I help you, David? Customer: purchased an item and would love a refund got the wrong size Customer: would love cancel and get a refund before it ships Agent: Okay, what is your full name, username, email address, and order ID? Customer: David Williams, Customer: (720) 986-4183 Customer: davidw62@email.com Customer: Order ID: 7757173038 Agent: And what is the shipping status on the order? Customer: pending shipping Customer: that is why i need to get the refund before it ships out Agent: Okay, perfect. And how would you like to process your refund? Gift card, account credit, paper check, or to the credit card used for the order? Customer: the credit card is preferable Agent: And what is your account ID? Customer: Account ID: 0RT8GEWVCU Agent: And what was the cost of the item? Customer: $59 Agent: Okay, I have cancelled your order and your card has been refunded. Can I help you with anything else today? Customer: thanks Customer: none Agent: You're welcome! Have a great day. 
Agent: Hello. How may I help you today? Customer: yes i wanted to see about returning an item Agent: Sure. Is it for a particular reason? Agent: May I have your name please? Customer: yes i ordered the wrong color Customer:  Sanya Afzal Agent: I see. Can I also have your username, email, and order ID? Customer: sanyaa21 is my username and my email is  Email Address: sanyaa21@email.com Customer: oh my Order ID is 0021426180 Agent: Thank you. What level membership are you? Customer: guest Agent: When was your purchase made? Customer: Tommy hilifger jeans jeans Agent: When was your purchase made? Customer:  2019-11-30 Agent: Do you have the receipt? Customer: i have all the paper work that cam with it in the mail Agent: Ok lets process the return. What is your address so I can send you a return label. Customer: okay its  5308 Circle Drive  Jacksonville, CA 55194 Agent: And you will be mailing this back to us correct? Customer: yes Agent: Alright I sent over the return label. Customer: okay great Customer: thank you Agent: Anything else I can help you with? Customer: that will be all 
Agent: Hello Agent: How can I help you? Customer: Hi, I have been searching for products, but every time I do so I get a message saying that there are no results found. Agent: I will be glad to help you with that. Agent: Could you try logging out and then logging back in? Customer: Ok I have logged out and logged back in. Agent: Can you try your search again? Customer: I tried that but I am still getting zero results. Agent: Ok, could you try to search for something else, another product? Agent: Are there still zero results? Customer: It looks like that worked, I got results now. Agent: Ok, now you can try your original search and see if anything shows up? Customer: Yes, I am getting results for my original search now. Agent: That is great, Agent: Is there anything else I can help you with? Customer: I think that will be it for today. Thank you for your help. Agent: You are welcome. Have a nice day. Customer: You too. 
Agent: Hello, how can I help you today? Customer: what is the status of my subscription? Agent: Happy to help, may I have your full name please? Customer: Rodriguez Domingo Agent: thanks Rodriguez. Agent: To verify your identity, I also need your account id and order id please. Customer: L2SUYT4MCQ Customer: Order ID: 2202237731 Agent: thanks. Agent: Your subscription is active. There is an amount due of $14 three days from now. Customer: thanks Agent: You can check your status in the future with the provided link. Customer: okay Agent: Do you know your username? Customer: no Customer: Im good. You gave me what I needed Agent: It is rdomingo1 Customer: Okay Agent: Great, is there anything else that I can help you with? Customer: no Agent: Have a nice day! 
Agent: Hello, how can I help you today? Customer: Hi I got charged twice for my premium subscription service.  My name is Crystal Minh and I am a Bronze member Agent: Can I have your account and order ID's? Customer: Account ID: N5K9YWG8M4 Customer: Order ID: 7878573121 Agent: And you said you were bronze? Customer: yes Agent: Let me check the system. Agent: Okay, you're eligible for the refund. Customer: Thank you Agent: How much are you asking for? Customer: 50.00 Agent: So you were charged 100.00 and your bill is 50.00? Customer: sorry I guess it is 100.  I couldnt' see the bill just the double charge Agent: Okay, is there anything else I can do for you today? Customer: Thanks that's all I needed Agent: Then have a nice day! 
Agent: Hello. How can i help you today? Customer: I bought some boots a couple weeks ago. When they got here I realized I bought the wrong size Customer: I need to return them Agent: Okay. Let's look into this together to see what we can do! Customer: Thanks! Agent: Can I get your full name and account ID? Customer: Norman Bouchard Customer: What is an account ID? Customer: My username? Agent: Sorry we don't need the account ID Agent: But I do need the username email address and order ID Customer: nb407789@email.com Customer: 0492999808 Agent: and the username? Customer: nb407789 Agent: Great! Agent: and what is your membership level? Customer: I'm a guest Agent: what was your purchase date? Customer: 2019-12-24 Agent: Okay Agent: Unfortunately returns are only accepted within 30 days of the purchase date. Customer: So what am I supposed to do? Agent: Unfortunately there is nothing that can be done on our end. We recommend that any item you purchase you inspect within 30 days whether that be on our platform or somebody elses. Agent: Thanks and have a great day! 
Agent: Hello, how can I help you today? Customer: hello Customer: I already returned my item but how come you guys still haven't refunded me? Agent: Okay, can I have your full name Customer: Rodriguez Domingo Agent: And your username, email, and order ID? Customer: username is rdomingo427 Customer: rdomingo427@email.com Customer: order # is 5762927474 Agent: And how long have you been waiting for this? Customer: 8 days Customer: maybe 9 Agent: Okay, with that timeframe it's likely an error on our end and I'll issue your refund again. Customer: ok thank you Agent: And it's done! Customer: thanks Agent: Is there anything else I can do for you today? Customer: no, that was all Agent: Then have a nice day! Customer: you too. bye 
Customer: My credit card keeps saying it's invalid on your website. Customer: Hello, any agent?? Agent: sure! Agent: let me check that, one moment please Agent: Ok, let's do a series of steps and see which one can solve your problem Agent: To verify, have you tried to put your credit card information again? Customer: I just tried it. It still doesn't work. Agent: ok, did you try to log out and log back in? Customer: wow,it just worked. Thanks for the help. Agent: a pleasure to help you! Agent: have a nice day Customer: you too 
Agent: Thank you for contacting AcmeBrands! How can I help you today? Customer: The jeans that I am wanting to order show that they are out of stock. Is there any chance they will be available soon? Agent: I can check on that for you, but first could I please have your name? Customer: Chloe Zhang Agent: Which jeans were you look to order, Chloe? Customer: The Michael Kors jeans. They are $69. Agent: Alright. Give me one moment while I find this information for you. Agent: I apologize for the jeans being out of stock and we restock at the beginning of each month. I'd be happy to send a report to our Purchasing department to let them know about the issue. Customer: Sure, can I place an order now or do I just wait for the beginning of the month? Agent: I can place an order for the jeans for you since they are currently on backorder and then they would ship as soon as they become available. Customer: Ok, that sounds great!@ Agent: Should I use the credit card on your account? Customer: Sure Agent: You're order will arrive as soon as they become available in our warehouse. Is there anything else that I can help you with today? Customer: No, that's all I needed. Agent: Great! I hope you enjoy your week. Good-bye. 
Customer: Hi Agent: Hello, how can I help you today? Customer: I need to change my order Customer: can you help? Agent: Let me check on that for you. Customer: I worked a jacket but the delivery time for the jacket isn't right Customer: i need the jacket to arrive when I'm home Customer: I'm having issues with porch pirates Customer: and I don't want anyone to steal it Customer: I ordered a jacket, sorry Agent: Oh, that's terrible I'll try to help. Customer: thanks Customer: yeah they're so annoying Customer: they stole a brand new sofa that i ordered a few days ago Customer: i don't know how they managed to carry it away, but they did Customer: i don't want them to get the jacket, too Agent: Boy, there must be gang of them. Customer: yeah i think so :( Customer: so can you help me with this jacket? Agent: Do you want to change the delivery time from morning to evening? Customer: I think evening is better, yeah Customer: that way i'll be more likely to be home when it arrives Agent: Could I get your name or account ID? Customer: Joseph Banter Customer: (call me Joe) Customer: and BTGYYOHIRS Agent: Do you have this order's ID? Customer: 7166490904 Customer: I got an email that says it's in transit right now Agent: Okay Joe, thanks for that information. Customer: sure :) Customer: anything to stop the pirates, right, mately? Customer: matey lol Agent: Aye, Aye matey. Agent: It looks like I'm able to change the delivery time for you. Customer: great Customer: can you tell me when the jacket will arrive? Customer: Just so I know when to be home Agent: Between 7 and 9 PM. Customer: oh good Customer: I'm always home then Customer: The pirates won't get this piece of treasure! Customer: It's all mine :) Agent: Can I help you with anything else? Customer: no, that's it Customer: thanks for helping me foil the pirates :) Agent: Okay, keep an eye on that treasure chest and have a great day! 
Agent: Thanks for contacting Acme customer support. How may I help you today? Customer: I need to check on the status of my premium subscription.  I wanted to make sure that I paid it. Agent: Not a problem at all. Let's start by getting your full name. Customer: Chloe Zhang Agent: Ms. Zhang, can I also get your Account ID and your Order ID? Customer: Account ID: Q3N0NHACAI Customer: Order ID: 8840859038 Agent: Sure, just a moment while I look up your status. Agent: I see that your subscription ran out yesterday. Agent: Would you like to make it active again? Customer: yes please Agent: No problem, the fee is $20 and I'll charge that to your account if that's what you'd like. Is it? Customer: yes that's fine Agent: Great and for future reference you can look up your account details at this link using your username czhang1. Customer: thanks you so much Agent: Your account is now active.  Is there anything else that I can do for you today? Customer: no thats all Agent: Thanks for shopping with Acme and please contact us with any questions you may have in the future. 
Agent: Good morning, how can I help you today? Customer: Hi I have question about a promo code I'm trying to use Customer: I just got it 2 days ago but it said it's invalid Agent: Alright, I can help you with this. So you are trying to use a promo code and it is saying it is invalid? Customer: yes Agent: Let me look in to this for you. Can I get your full name or Account ID? Customer: Joseph Banter Agent: And you just got the code 2 days ago? Customer: yes Agent: Let me just check my system and see what I can find for you Joseph. Customer: ok thanks Agent: What is your membership level Joseph? Customer: gold Agent: I'm not sure why that promo code is not working for you but I am going to generate a new one for you. Customer: ok cool Agent: 0TXVM Customer: appreciate it Agent: This one should work! Customer: great! Agent: Is there anything else I can help you with today? Customer: I'm going to try it out right now! Customer: I should be good thanks Agent: Thanks Joseph, have a good day! 
Agent: Hello, thank you for contacting us. How may I help you? Customer: I need to check on the shipping status of my order because I never received it. Agent: Oh I'm sorry to hear your order hasn't arrived, let's see what we can do about it Agent: Could you provide me with your First and last name please? Customer: Joyce Wu Agent: Alright I was able to pull up your account. To validate the purchase I'll need the following information. Agent: username, Email and Order ID Customer: joycewu8     joycewu8@email.com    2168031195 Agent: Great, everything checks out. Agent: Please keep in mind that orders could take up to 7 days to arrive. How long have you been waiting for your package? Customer: 9 days Agent: Alright. since it's been past the delivery period I'm going to go ahead and re-ship your items to you Agent: Can I have your Full address please? Customer: 3311 Primrose Ave  San Lima WA 44761 Agent: Thank you, And what was the item I'll be sending you? Customer: Tommy Hilfiger boots Agent: Alright, the new order has been placed, don't worry that was not charged to your account. Agent: Was there anything else I could help you with? Customer: No, thanks for your help Agent: Not a problem. Thank you for shopping with us and have a great day! 
Agent: Hello, how may I help you? Customer: I bougt a boots and I want to buy a black. But I can not find local store. Could you help me Agent: Let me help you with that. Agent: You bought a pair of boots and you want to buy another pair? Agent: Or you want a different color? Customer: yes black one. Agent: So do you want to exchange the ones you bought for a black pair or just buy another pair? Customer: No, I keep my bought. I need one more but black one. Agent: And you want to buy it at the local store? Customer: yes, but there is no black one there and online site. Agent: So it is out of stock online and in the local store? Customer: yes Customer: Where can I find black one to buy? Agent: I can let the purchasing department department know that we are out of stock. Agent: Or did you want the hours of the local store to look for yourself? Customer: Ok, I can check again Agent: Which one would you like me to do? Customer: Could you give me store adress near me? Agent: Will do, please wait one moment. Agent: Where are you located? Customer: Address: 2152 Circle Drive  La Fayette, MI 83259 Agent: Could you tell me the brand of the boots? Customer: Guess Agent: Could I have your full name or account id? Customer: joycewu2 Customer: Username Agent: And your full name? Customer: Joyce Wu Agent: I let the purchasing department know that they are out of stock on the boots. Agent: And the address to your local store is 11000 Circle Ln, La Fayette, MI 83259 Customer: Thank you very much Agent: Can I help you with anything else? Customer: No Customer: have nice day Agent: Have a good day. 
Agent: Hellow, thank you for reaching out to us today. How may I help you? Customer: my cost of shipping was WAY too high Customer: can you please check into that Customer: Name: Albert Sanders Agent: I'm sorry to hear that Albert. I'll look into it and see what I can do. Agent: I just pulled up your account. Just to clarify on the shipping issue. Would you like to cancel the item? Customer: yes plesae Agent: Alright. Let's get that taken care of for you. Agent: Can I please have your Username, Email address and order ID? Customer: albertsanders503 Customer: Email Address: albertsanders503@email.com Customer: Order ID: 3365684849 Agent: Thank you so much Albert. Lastly could you tell me the shipping status? Customer: Delivered Agent: Alright. Thank you Albert. I was able to confirm the order and I'm noting the status. Agent: because the order has already been delivered I can't cancel it but we value your patronage so I'll go ahead and refund the shipping fee for you. Agent: Was there anything else I could help you with? Agent: Are you still there Albert? Agent: I'm going to go ahead and end the conversation. Thank you for reaching out to us Albert. Agent: For future interactions be sure to finish up or you may have your conversation marked as incomplete. Agent: Have a  good day! 
Agent: Hello. How can i help you today? Customer: Hi there! Agent: Hello. How can i help you today? Customer: I was just wondering what would happen if I cancel my subscription. Agent: Let me look into that for you Customer: Please Agent: so you can cancel at any point and then we wont charge you for future months. But you are still responsible for the full month that you cancel in Customer: Ok, I got it. Agent: Is there anything else I can help you with? Customer: No, That's all for today, Thank you. Agent: Have a good day 
Agent: Hi, how can I help you Customer: Hi I need to return an item. It's stained. Agent: I am sorry about that. Can I have your name? Customer: Yes, Rodriguez Domingo. Customer: It's the $89 Michael Kors shirt. Agent: Thank you, can I have your username, email address, and order ID? Customer: rodriguezdomingo069 Customer: rodriguezdomingo069@email.com Customer: 4206890283 Agent: What is your membership level? Customer: Silver Agent: When did you make this purchase? Customer: 2020-03-01 Agent: Okay great, I can go ahead and process the return. Can I have an address? Customer: 8932 Lincoln Ave  Baltimore, CA 18738Ok thanks, Customer: I would like to exchange it though Customer: How quickly can I have another shipped? I have a party to go to and I need this shirt to wear. Agent: Okay great, you can print off the shipping label to return it and I can ship a new shirt out today Customer: That would be great. Thank you so much. Customer: I'll print it out immediately Agent: Okay, you're all set, is there anything else I can do? Customer: No thanks again! 
Agent: Welcome to AcmeBrands. How may I help? Customer: i want to make a purchase but can't because the cart is not updating when i add the item into it Agent: OK. Let me check. Agent: Please refresh the page and try again. Let me know. Customer: still does not work Agent: Ok Agent: Please log out then log back in Customer: ok will do this now Agent: ok Customer: it works Agent: Excellent! Anything else? Customer: that is all 
Customer: Hi Agent: Thank you for contacting Acme.  How may I help you today? Customer: I would like to know how long my premium last Agent: Certainly.  A premium membership lasts for the remainder of the calendar year in which it was obtained, and then for the full length of the following year Agent: So if you were to obtain Bronze status tomorrow, you would maintain those privileges through December 31, 2021 Agent: Did that answer your question? Customer: yes, that did it, thank you Agent: Excellent.  Is there anything else I can help you with? Customer: no, that is all Agent: Okay, have a great day. 
Agent: Hello. How can i help you today? Customer: Hi I have a problem accessing my accounnt. I forgot my user name. Can you help? Agent: Yes I certainly can Agent: Can I get your full name or account ID please? Customer: Rodriguez Domingo Agent: Great. Can I get your zip code and phone number as well please? Customer: 18792 Customer: (958) 078-0202 Agent: RDomingo1 is your new username. Agent: Well not new Agent: but it's yours. :) Customer: ok great cool thanks! Agent: Is there anything else I can help you with today? Customer: that's it thanks Agent: All right. Well Thanks for reaching out and have a great day! 
Agent: Hello, thank you for reaching out to AcmeBrand today. How may I help you? Customer: Yes i'm looking at my bill and i see that i was charged twice for my subscription payment Agent: I'm sorry to hear that. Let's look into it and see what happened. Customer: ok Agent: Could you please provide me with your Full name and account ID please? Customer: David Williams and my my account id is 0WZTNTNPBR Agent: Thank you David. I was able to pull up your account. Agent: Could you also provide me with the order ID to finish vericfication? Customer: yes its 0WZTNTNPBR Agent: The order ID should just be a series of numbers, no letters. Customer: oh i'm sorry its 6443014799 Agent: No problem, everything looks good. Agent: Next could you tell me your membership level? Customer: Silver Agent: Alright, and how much were you overcharged? Customer: $40 Agent: Alright. Let me check with my system to see if this was an error. Agent: It looks like it was indeed an error on our part. I'll be able to go ahead and refund the double charge. Customer: okay, great Agent: Alright, all set. Was there anything else I could help you with? Customer: thank you and that will be all Agent: Thank you for shopping with us. Have a great day! 
Customer: Hello Agent: Hello, how can I help you today? Customer: Hello I was mistakenly charged for a subscription that I didn't want Customer: Could you help fix this, please Agent: May I have your full name or an account ID? Customer: Yes Customer: Name: Joyce Wu Agent: And how did you discover this charge? Customer: I received an email that a subscription was added to my account Agent: Ok, I checked the system and you do appear to have been mistakenly billed. Customer: OK that is a relief Agent: I can remove that for you and issue a refund to you. Customer: OK thank you! Customer: I appreciate it Agent: Ok, the subscription is remove and your account will be credited. Agent: Is there anything else I can assist you with? Customer: No thank you Agent: Have a great day. 
Customer: can you tell me what the shirt is made of Customer: how many colors does it come in Agent: Hello, our shirts are most commonly made from pure cotton, with a 90% cotton and 10% linen blend. To be sure, you can check the label on the collar to indicate what material it is made out of. Customer: thank  you Customer: How wide is the collar of the shirt? Customer: What are the different sizes that the shirts comes in Agent: Hello, the standard collar is 15 inches. We also have a smaller collar at 14 inches and large one that is 16 inches. Customer: does it have any different logos or styles Agent: Our shirts come in a variety of sizes. If your desired size is listed as empty online, that means we are currently out of stock. We will refill our stock the second week of each month, I suggest checking back then. Customer: what are the different colors that it comes in Agent: Hello, I suggest checking online for all of the colors we offer. I do not have any further information on that, sorry about that. Customer: What is the length of the shirt Agent: The length of the sleeve is 32 inches on the small size, 34 inches on the medium size and 36 inches on the large size. Customer: What is the logo on the shirt Agent: I am not sure what the logo is. I would suggest checking online as we have a variety of shirt styles. Agent: Is there anything else I can help you with? Customer: that will be all Agent: Have a great day! 
Agent: Thank you for choosing AcmeBrands! How can I help you? Customer: Does this shirt shrink after putting in the dryer? Agent: Let me check for you. Agent: Hot water and air do indeed shrink them, so you must be careful there. Agent: The best thing to do is wash with cold water, and then I would recommend drying them naturally on a line, or something like that, instead of using a dryer. Customer: Thanks for the info. Agent: You're welcome! Can I help you with anything else today? Customer: no Agent: Okay, have a great day! Customer: you too! 
Agent: Hello, thank you for contacting AcmeBrand. How may I help you today? Customer: Hi...I just received my delivery time but I won't be able to make it to be home Customer: Can you help me with this? Agent: I should be able to help with this, you wanted to change the delivery date correct? Customer: Also the hour....I asked for a delivery time in the afternoon but they put it in the morning when I am not home. Is it possible to put it a day later in the afternoon so I am home? Agent: Thank you so much for clarifying, lets go ahead and get that sorted. Agent: First could you provide me with your full name and account ID? Customer: My name is Alessandro Phoenix and the account id is VY5XRU6CMN Agent: Thank you, and can I also have the order ID please? Customer: of course...it is 1984506136 Agent: Alright let me check the system to see if the delivery time is for the afternoon just in case. Agent: Alright it looks like it is indeed scheduled for early in the day so let's get that changed for you. Customer: Thank you so much! Agent: Is the same day but in the evening good for you? Customer: That would be perfect! Agent: Alright, the order has been updated and you're all set. Agent: Is there anything else I can help you with? Customer: Thank you so much for doing that for me....that will all be all for today! Agent: Have a great day and thank you for shopping with us! Customer: Have a great day too! 
Agent: Hello, how can I help you today? Customer: I forgot about an item I wanted, can you add that to my order? Agent: Sure, just to clarify, you wanted to add something on to your order? Customer: correct Customer: the guess shirt Agent: Great, can I get your full name or account ID? Customer: Norman Bouchard Agent: Thanks Norman. I'll also need your Account ID and order ID to verify your identity. Customer: VMERIZJOY2 0694105173 Agent: What is the shipping status of the order Norman? Customer: Delivered Agent: And may I ask your membership level? Customer: Guest Agent: Since the item has already been delivered I can't add to it. You can go back online and order the new item though. Customer: Alright Customer: i suppose I will have to do that then Agent: Is there anything else you needed today Norman? Customer: that was all thanks Agent: thanks, you have a good day. 
Customer: I'm kinda struggling with money this month. I'd like to ch ange my shipping date Customer: Is that possible? Agent: I'm sorry to hear that and would be glad to look into it for you. Can I please have your name? Customer: Sure, Norman Bouchard Agent: Okay, and just so I'm clear you are looking to delay shipping to save money? Customer: Yeah, I think I saw somewhere on the website that it would cost less or something Agent: Yes, this may be true. Can I have your account ID and order ID? Customer: Yeah, just a second Customer: account is MMGWDAPETO Customer: and order is 0095037932 Agent: Thanks, what is the shipping status? Customer: Let me look... Customer: I think it says order received Agent: What is your membership level? Customer: bronze Agent: Okay, since the order hasn't shipped I can delay it for you until next week. Is that okay? Customer: Yeah, that's a huge help. THANK YOU!!! Agent: Mr. Bouchard, I've updated the shipping. Is there anything else I can assist youw with? Customer: Nah, that's all 
Agent: Hey, I’m Donny. How can I help you today? Customer: I have an issue with the shipping fee. It was way too high. I would like to get it refunded. Agent: Absolutely. I'm very sorry about that. Let me fix that for you! Agent: Could I get your full name? Customer: Joyce Wu Agent: And could I get your username, account ID and order ID please, Joyce? Customer: joycew85  5J0QOOQ06S Customer: 0885225247 Agent: Thanks. One moment while I get that entered in. Customer: OK Agent: And could I just get your email please? Customer: joycew85@email.com Agent: Thank you Agent: And has the order shipped yet? Customer: shipping status is order received Agent: Awesome. I went ahead and waived the shipping fee for you, Joyce. Agent: Is there anything else I could do for you today? Customer: No, thanks for your help Agent: No problem. Have a great day! 
Agent: Hi, how can I help you? Customer: I have signed up for the premium subscription and i would like to pay the fee and keep my subscription active Agent: Sure, can I have your full name, account ID, and order ID? Customer: Chloe Zhang Customer: 6V71YDXWRC Customer: Order ID: 9926865684 Agent: How much of your subscription fee would you like to pay? Customer: just the annual fee for the subscription Agent: Okay, you will have to pay a total of $49. Customer: Okay that is fine Agent: Do you have a credit card number, or shall I use the one already on your account? Customer: I would like to use the card that is on file Agent: All done, is there anything else you need today? Customer: That is everything Agent: Great, have a nice day. 
Agent: Hello, how may I assist you today? Customer: Hi.  My name is Sanya Afzal.  I recently moved to a different state, and need to change my shipping address. Agent: Sure, just a moment please. Agent: What address is currently listed on the account? Customer: 8171 2nd Ave, Monterey, WA 4681. Agent: Thanks. Can I have your telephone number and PIN? Customer: Phone number is (036) 765-9573.  PIN is 1234. Agent: Can I have your account and order IDs please? Customer: Account ID is AM1XYFHGOX. Order ID is 2138941945. Agent: I have located your address Agent: I'm sorry, your account Agent: What is the new address? Customer: My new address is 15123 Hickory Lane, Beverly Hills, CA 90210. Agent: I've updated your account with the new address. Agent: Is there anything else I can help with today? Customer: No that is all.  Thanks for your assistance. Agent: Excellent. Have a great day! 
Agent: Welcome to AcmeBrands. How may I help? Customer: Hello, I was wondering what types of membership levels there are in your company. Agent: OK. I can help. One moment. Agent: We have bronze, silver, and gold. Agent: Gold gets unlimited returns Agent: Brone and silver get a certain amount of days to return items Agent: All three levels get preferential treatment Customer: oh, I am thinking of buying more stuff on your site and wondered what would be the best level to have. Agent: Gold is our highest level. It will allow you to try on as much as you like and return no questions asked. Customer: are there any shipping perks? Agent: Yes. Gold gets free shipping, and the other tiers get a reduced rate but not free. Customer: hmm sounds like gold is the way to go bt how much more is it going to cost to go from bronze to gold per month? Agent: Gold costs $50 for the year. Silver is $40 and brone is $20 Customer: Ok, with a new baby it seems Gold it is then. Thank you so very much. Agent: You're welcome. Anything else? Customer: No I think you done well. Stay well. 
Agent: Hi! How can I help you today? Customer: Hi, my name's Crystal Minh, silver member Customer: I bought this MK shirt from you, but I'm afraid it came in the wrong color, so I need to return it Agent: Ah! Agent: I apologize. Agent: Can I please have your username, email address, and order ID? Customer: cm803069 Customer: cm803069@email.com Customer: 7868114043 Agent: Great Agent: What is the purchase date? Customer: It was November 30th Agent: So that was less than 6 months ago. Customer: I'm afraid I hadn't even opened the box until now, but aside from the packing tape, everything is still in its original packaging Agent: No worries, your still in the return frame. Customer: ah, good Agent: What is your address so that you can print out the shipping label? Customer: 5953 Woodshore St  Raleigh, WA 74646 Agent: How do you want to process the return? Customer: I could probably just mail it back Agent: Valid options are by mail, in store, or at a drop off center. Agent: Great Agent: You are all set! Agent: Is there anything else I can do for you today? Customer: No, that's perfect.  Thanks for all your help Agent: Great. You have a good day! 
Customer: Hello Agent: Hi, how may I help you? Customer: Yes I seem to have a problem.  Every single instance where I try to search for an item, I get zero results. Agent: Ok, I can help you with that today. Agent: So you are having trouble using the search function on the website, correct? Customer: Yes everytime I enter something I get 0 results, it is frustrating! Agent: I'm very sorry you are having to go through this! I will try to help get it fixed right away. Customer: Ok, thank you Agent: Does it give the result "No results found" everytime you search? Customer: Absolutely.  I get that everytime. Agent: Ok great! We can fix that. Agent: One moment please Customer: Fantastic, no problem. Agent: Ok, the first thing to do is to try logging out of your account and then logging back in Agent: Let me know when you have done this please Customer: That one I have tried, but I will do it again real quick. Agent: Ok great, thank you Customer: Yes, same thing.  No change Agent: No problem, the next step is to clear your cookies. Do you know how to do that? Customer: I believe so, I have not done that yet.  I will give it a try. Agent: Ok, great. Let me know when you have completed clearing your cookies please. Customer: Had to remember my password again, haha.  But alas it seems to be working! Agent: Ok that is great news! Agent: Is there anything else I can help you with today? Customer: No you have been very helpful!  Now I can go shopping again! Agent: Enjoy your shopping and have a great day. Goodbye! Customer: Thank you, you too! 
Agent: Hi, there.  How may I help you? Customer: I just need to reset my password Agent: I can help youwith that.  May I have your full name and Account ID? Customer: Sanya Afzal 283919 Agent: May I have your Username? Customer: safzal219 Agent: I cannot retrieve the password for you, but I can generate a new one for you. Customer: that would be fine Agent: Do you have a PIN number? Customer: 707963 Agent: Here is your new password:  ez7q811v278 Customer: great that worked for me Agent: Wonderful!  Can I halp you with anything else? Customer: no that was all Agent: Have a great day! 
Agent: Hi! How can I help you? Customer: Yes there gotta be a mistake on the shipping on the jeans I purchased Customer: It was much higher than expected it's not international or anything Customer: I want a refund on that shipping fee Customer: Are you there Agent: Okay, I can help you with that. What is your full name, username, email address, and Order ID? Customer: good it's Sanya Afzal Customer: safzal96@email.com Customer: my username is safzal96 Agent: And the order ID? Customer: 8626584732 Agent: And what is the shipping status on the order? Customer: No reason for the shipping to be that high I wasnt expexting that they are out for delivery Agent: So it's out for delivery? Customer: yes Customer: can you not see that in your system Agent: No, I can't. Okay, since it's out for delivery, I will go ahead and offer a refund for the shipping fee. Customer: can you refund the shipping its not right Customer: thanks a bunch Agent: Okay, your refund has been sent. Agent: Is there anything else I can help you with? Customer: No thank you for your help, sorry I was just surprised when I saw the cost Agent: I understand! Glad I could help. Have a good day! 
Agent: helllo! Customer: Hi Agent: how can I help you? Customer: I'm thinking about buying stuff but I'm not sure what your hours are now with this whole coronavirus thing. Agent: sure, I know a lot has changed recently huh? Let me research the hours for you Customer: Can you tell me what time the local store in Seattle opens? Agent: Local store hours can vary but typically their hours are 8 AM to 11 PM. I'd call and double check with the Seattle store if you're planning on going either early in the morning or later in the evening Customer: Ok Agent: You can always shop online as well, 24/7 Agent: 365 Customer: Sounds good Agent: Anything else I can help you with? Customer: No, that will be all Agent: Wonderful. Keep washing those hands! Be Well! Customer: Thanks. You too. 
Agent: Hello, how may I help you? Customer: Hi there! Agent: Hi! Customer: I want to know how I can get a premium membership because my kids just need new school clothes. Agent: sure, let me check into that for you! Agent: Membership levels are earned based on purchase amounts. For example if you spend $500 in the past year, you would earn Bronze membership Agent: Silver is at $1000 of purchases and gold is $2000 Customer: Well right now I am at Gold Agent: oh great, that is good news! Agent: Was there anything else I can help you with or are you all set to get started on that school clothes shopping? Customer: well how do I get premium then? Agent: Gold membership is premium membership, it is the highest premium membership we offer, reserved for VIP customers like yourself Agent: so congratulations! Agent: any other questions today? Customer: oh hm that is confusing then. Customer: That was it. Agent: ok, great, good luck shopping and have a great day! 
Agent: Hello, how can I help you? Customer: Hi there, I think my payment method may be wrong, I'm not totally sure.  Can you help me with that? Customer: I wanted to check my order status. Agent: Sure, first I will need to look up your order. Please tell me your full name, account ID, and order ID. Customer: Absolutely, no problem.  My full name is Albert Sanders and my account ID is 41E9CCY7AV.  My order ID is 4729292273. Customer: If you need other information just let me know please. Agent: Sure, one moment please. Agent: Did you receive an email saying your order was shipped? Customer: I didn't.  That's why I really wasn't sure what was going on, it's been awhile since I'd received any kind of update so I thought maybe my payment method was wrong or something. Agent: Okay, in that case your order is most likely still in the "order received" status, and you'll receive updates via email when that changes. Agent: At the moment I don't see any issues with your payment method. Customer: Great. :)  How long should it be before I get a confirmation e-mail?  24 hours or less or, how long would you estimate? Agent: Unfortunately I don't have access to that information, but it shouldn't be too longer. Customer: Okay, I'll wait for it.  If I don't get it in a few days, contact you again? Agent: Sure, we are always here ready to help. Agent: Did you need anything else today? Customer: Thank you so much.  :)  No I think I understand and we're all good now, but thank you so much for helping me out. Agent: Great, I'm glad to help. Hope you have a great day! Bye now Customer: You too! :) 
Agent: Hi! How can I help you today? Customer: Hi I just bought some boots but changed my mind. Can you refund me? Agent: Sure, let me see if I can help you with that! Can I have your full name and/or account ID please? Customer: Sanya Afzal Customer: Account ID: ZAM3A3FWBE Customer: Order ID: 7402434219 Agent: Thank you Sanya! I've been able to pull up your account and verify your identity! Agent: Now, give me a second to see about that refund... Customer: okay thanks Agent: If you don't mind, what is the reason for your refund request? You just changed your mind? Customer: Yes, I decided I didn't need them money is tight Agent: Got it, not a problem. Do you have your username and email address? Customer: Username: sanyaa52 Customer: Email Address: sanyaa52@email.com Agent: Great! I validated your purchase. Agent: How would you like to receive your refund? Customer: back to my credit card please Agent: Do you remember what the value of your refund is? Customer: $74 Agent: Done! Thank you for your patiene! Agent: *Patience, sorry. Agent: Is there anything else I can help you with? Customer: thank you so much Customer: no I'm good. bye now Agent: No problem, have a nice day! 
Agent: Hello, and thanks for contacting us. What may I help you with today? Customer: Hi! I am thinking of going to your store. What time do you close today? Agent: Just a second, I'll look that right up for you Customer: Thanks Customer: Yes? Agent: Your local store may vary, but almost all of our stores close at 11pm Agent: and, of course, our website is always available Customer: Ok. I live in Raleigh, NY, 40147. Can you please check the nearest store to me? Agent: That's a good question, but I'm sorry to say that I do not have that information in front of me at the present moment. Agent: I can try to find an answer for you, one moment please Customer: Thank you. Agent: Okay, sorry about that delay. Agent: It looks like the nearest store to your location is on 112 Baker Street, right there in Raleigh Customer: Oh it is near. what time does it close? Agent: They close at 11pm Agent: Will there be anything else I can help you with today? Customer: Thank you. That's all Customer: Have a great night. Agent: You're welcome.  I hope you find everything you need, and that you have a great night as well 
Agent: Hello, thank you for contacting AcmeBrand. How may I help you? Customer: I just needed to check on the status of my order. The delivery time that's showing is incorrect. Agent: Sure thing let me check on that for you. Customer: Thank you. Agent: Can I have your full name please? Customer: My name is Sanya Afzal Agent: Thank you, I was able to pull up your account. Can I have your account ID and order ID as well please so I can pull up the order? Customer: My account ID is QPNQ2GWP8W, and my Order ID is 6428456161 Agent: Great, I was able to look up the order. Agent: Was the order supposed to arrive in the morning or evening? Customer: It was supposed to arrive in the evening. It says it was delivered, but it wasn't. Agent: Sometimes packages are marked delivered early when they havent been yet but let me check on it for you. Customer: Thank you. Agent: I'll send a notice to have the time set later in the day but since it hasn't Arrived yet it will likely come at that time anyway. If it does happen to be early it is unfortunately too late to get that officially changed. Customer: Ok, thank you. Agent: No problem, sorry I couldn't be of more help Agent: Was there anything else I could do for you today? Customer: No, that's all! Agent: Thank you for shopping with us. Have a great day! 
Agent: Hi! How can I help you today? Customer: Hi.  My name is Crystal Minh.  I am trying to search for an item on the website, but it's taking very long and all I see is the spinning wheel.  Can you help? Agent: Sure, I can help you with that. There are a few tricks we can try. First, try logging in and out of your account. Sometimes that will resolve it. Customer: I tried logging out and logging back in, and I'm having the same issue. Agent: Okay, can you try clearing your cookies? Customer: Ok I will try that. Agent: Okay, let me know if it works! Customer: Clearing the cookies worked.  I am now able to search properly. Agent: Yay! I'm happy to hear that we got it resolved for you. Is there anything else I can help you with today? Customer: That is all for today.  Thank you. Agent: You're welcome! Have a great day. 
Agent: Hi! How may I help you today? Customer: I need to make a return please. Agent: Sure! Is it anything wrong with the item Customer: They were stained when they arrived. Agent: I am so sorry about that.  Can I have your name Customer: Alessandro Phoenix Agent: Thank you and your username, email address and order id Customer: ap473879@email.com Customer: Username: ap473879 Customer: Order ID: 7871594178 Agent: thanks, what is your membership level? Customer: guest Agent: what was the date of purchase Customer: October 19, 2019 Agent: do you still have the original receipt and packaging Customer: Yes I have them Agent: great! I will process the return.  Can I have your address for the return shipping label Customer: 8155 2nd Ave  Jacksonville, CA 74910 Agent: How would you like to send in your return, by mail, in store or drop off center? Customer: mail is good for me. Agent: Great! I have taken care of the return for you.  Do you have any other questions today? Customer: No, you've done all I needed. Agent: Thank you for contacting us today and have a great day 
Agent: Hi, how can I help you? Customer: Hi! the website is really slow today Agent: Can you try logging out of your account and back in? Sometimes that fixes the problem. Customer: let me try that Customer: that did not work Agent: Too bad! Can you try visiting another website to see if it's your internet connection or the website? Customer: Other websites work Agent: Good to know. Have you tried closing out of other tabs and programs on your computer? Sometimes that can make our website slower. Customer: Oh I do have a few things open, let me close them out. One moment Customer: Oh that actually work.  Thank you Agent: Excellent! Thanks for sticking with me. Agent: Can I help you with anything else? Customer: No thank you Agent: Thanks, have a great day! 
Agent: Hi, how are you today? Customer: I cannot access my account because i lost my phone to use for two factor authentication Agent: Ok, I can send you an email to reset that. Can I please have your full name and email address? Customer: Rodriguez Domingo Customer: I do not have my email address on me right now Agent: No problem, do you have your pin number? Customer: I do not have my pin neither but i do have me security answer Agent: Ok, perfect. What is your mother's maiden name? Customer: Ahmed Agent: Thank you. I have sent a reset email to the address that is in your file. Also, to be safe, it is best to follow some security measures so I will also send a link with more information on that. Agent: Is there anything else I can help you with today? Customer: Okay thank, thats everything i needed help wit today Agent: You're welcome! Have a great day :) 
Agent: Hello, how may I help you? Customer: Hi Customer: I'm shopping for my wedding Customer: I want to know the price of overnight shipping Customer: I need these clothes asap Agent: Sure, could I get your name, please? Customer: Crystal Minh Agent: Thanks, Crystal. The price is based on weight. In the US its $39.99 for orders 5 pounds or less, $54.99 for up to 10 pounds, and anything heavier is $69.99. Alaska and Hawaii have a $10 extra charge. Agent: Is there anything else I can do for you? Customer: Oh, I see Customer: thanks for the info Customer: that's all Agent: Have a great day! 
Agent: Hello, how can I assist you tonight? Customer: Hi I want to know the return policy Customer: I am thinking of buying stuff Agent: sure, I'd be happy to help you with that Agent: Our return policy is based on your membership level. Do you know what membership level you have? Customer: Guest Agent: OK, that gives you 30 days to make a return. Plenty of time! Agent: Is there anything else I can help you with? Customer: No but thank you Agent: no problem, have a wonderful night 
Agent: Hello. How can i help you today? Customer: I want to see what my shipping details are. Customer: I ordered the wrong item and want to see if I can change it now. Agent: Okay. I'd be more than happy to look into that for you. Agent: Can I get your full name and account ID? Customer: My name is Joseph Banter. Customer: account Id K5TJ8XEHBD Agent: great, and what is the current shipping status? Customer: it says delivered. Agent: Alright, thanks. Next I will need your username, email address, and order ID. Customer: josephb9 Customer: josephb9@email.com Customer: 7564889538 Agent: great Agent: your order has been updated Customer: So can I get a refund on my item? Agent: You initially asked to change your order. Which is something we can do. We can look into initiating as refund instead but that will be a whole new flow and take some time. How do you wish to proceed? Agent: As of right now your order has been updated and the correct item will be shipped out to you Customer: I wanted to change the shipping order. I ordered the wrong item. Customer: Oh I guess I was confused. Customer: That was all I needed. Agent: Great. Well I'm happy to help and hope you have a great day 
Agent: Hello Agent: How can I help you? Customer: Hi, How much is overnight shipping. I wanna orders some stuff but I want it now. Agent: I will be glad to help you with that/ Agent: Are you shipping inside or outside of the US? Customer: I will be shipping to San Lima NY. I really hope it isn't too much, that jacket is to die for! Agent: Well it depends on weight. if it is 5 pounds or less than it is 39.99 Agent: 10 pounds or less is 54.99 Agent: and anything else is 69.99 Customer: wow that's so expensive! I don't think I'm willing to pay that! how much is regular shipping? Agent: 8 dollars Customer: My member level doesn't have free shipping? Customer: I'm bronze. Agent: Let me check that out for you. Agent: As a bronze member you will get free shipping. Customer: Oh that's great! i think i have everything i need! Agent: I hope you have a nice day Agent: Goodbye Customer: Thanks you too bye! 
Agent: Hi, how can I help you? Customer: Hi when I search stuff on the website I get unrelated results Customer: it's very frustrating! Agent: Ok, I can help you with that today Customer: thx Agent: First I will notify our internal team and let them know that you are having an issue Customer: that would be great Agent: Next, could you please log out and log back in. This can help fix the issue Customer: sure Customer: still broken Agent: Ok, no problem. Agent: Next, can you try clearing the cookies. Agent: I can walk you through it if you need help Customer: i learned how to do cookies a couple weeks ago! Agent: that's great Customer: hey that actually fixed it! Customer: thanks! Agent: your welcome! Agent: Can I help with anything else today? Customer: nope Agent: ok have a great day. Good bye Customer: bye 
Agent: Hi! How may I help you today? Customer: Can you tell me when the annual fee for my premium subscription is due? Please Agent: Sure! Can I have your name Customer: Joseph Banter Agent: Can I have your account id and order id Customer: Account ID: AOEABLNVSQ Customer: Order ID: 5425440435 Agent: I am showing you have a $20 payment due tomorrow Customer: Can I go ahead and get that charged to my card on file please? Agent: Sure Agent: I have processed your payment.  Is there anything else I can help with today Customer: Nope that is all.  Thank you Agent: You're Welcome! Have a great day 
Agent: Hello! What can I do for you? Customer: I am searching for items, but what is returned is unrelated Agent: Okay, let me see what's going on. Agent: Can you first try logging out and back in, please? Customer: That didn't work Agent: Okay. What about clearing your cookies? Agent: You can do this in your browser by going to settings, then clicking More Details. Customer: I will try Agent: Okay! Customer: That worked! Agent: Great! Can I help you with anything else today? Customer: That is all! Agent: Okay, have a nice day! 
Agent: Hello, how may I help you today? Customer: Hi. I am really upset right now. I want to search on your site, but it's broken Agent: I am so sorry to hear that. I will do my best to resolve your issue. Customer: Whenever I try to make a search, I see a spinning whell Customer: *spinning wheel Customer: The wheel spins and spins and the search never goes through. Can you fix it? Agent: Can you please try logging out of your account and logging back in? Customer: Yes, I will try that Customer: Okay, I tried Customer: The wheel is still spinning! Agent: I apologize for the inconvenience, but can you please try clearing your browser's cookies? Customer: Sure. Customer: I cleared them. But the wheel is still there!!! Agent: Can you please tell me what your search term is? Customer: I am looking for boots Agent: Can you please try searching for "Prada boots" and see if that returns any results? Customer: yes i will try Customer: Oh, that worked!! Customer: Now I am able to search Agent: Are you able to search for other terms without issue? Customer: Let me try again Customer: Yes, I am Customer: Not sure what was wrong before Customer: But I can search now Agent: Great. I am glad we were able to resolve your issue. Thank you for your patience. Agent: Is there anything else I can help you with today? Customer: No, that was it Customer: Thanks for helping me Agent: You are welcome. Thank you. Have a great day! Customer: you also 
Customer: hello Customer: any chance you can tell me when the 99 dollar tommy hilfiger boots will be restocked? Agent: Hi! How can I help you today? Customer: thanks Agent: No problem, just a moment. Agent: What is your account ID? Customer: i don't have one available, sorry Customer: username? Agent: Oh, what about your full name then? Customer: Joseph Banter Agent: Great Agent: Firstly, I will write a report to the purchasing department to do a better job. Customer: ok Agent: What I can do for you is back order the item and it will ship as soon as it becomes available. Customer: oh great Agent: May I use the credit card that is on file? Customer: sure Agent: All done! Is there anything else I can do for you today? Agent: They should arrive soon. Customer: that was it, thanks Agent: Great, have a good day! 
Agent: Hi, how can I help you? Customer: I’d like know why orders isn’t updating in cart Agent: sure, I can assist you with that Customer: Chloe Zhang Agent: can you try refreshing the page and then adding the item again? Agent: Let me know if that works Customer: No Agent: Ok, lets try having you log out and then log back in, then try adding the item and see if your cart updates. Agent: Let me know if that works Agent: Did that work? Customer: Yes that worked Customer: Thank you Agent: awesome, anything else today? Customer: No ty Agent: you're very welcome, have a good afternoon! 
Customer: I am buying a few items that I have in my shopping cart. However, I want to know if they qualify for free shipping. Agent: Okay, let me check on that for you. Agent: If the total cost of your items exceeds $25.00 pre-tax, then shipping will be free. Agent: For standard five day shipping of course, overnight shipping will cost you. Agent: Is there anything else you would like to know? Customer: ok Customer: I think that is good for now! Agent: Okay, have a nice day. 
Agent: Hello, how can I help you today? Customer: Hi!  I need to buy a bunch of things for my step son.  Not sure what he will like. Can you tell me more about your return policy? Agent: Yes I can Customer: Great, thanks! Agent: Our return policy varies based on member level. Anyone gets 30 days. Bronze members get 90. Silver members are allotted 6 months, and Gold members get unlimited refunds. Agent: Is there anything else I can help you with? Customer: Oh great!  Im gold so that is all I needed to know Customer: Thank you so much!  He will be happy Agent: Then have a nice day! Customer: you too! 
Agent: Hello, how can i help you Customer: I was looking at an item yesterday Customer: It seems the price has grossly inflated overnight Agent: Okay lets look into that, could i get your full name or account id please Customer: Sanya Afzal Agent: Okay, sometimes the prices change very suddenly because of errors or just changes overall. I am going to give you a promo code so you can purchase for a similar price, but this wont happen everytime. Customer: I understand Agent: MNF95 Use this on checkout and you will get a discount on the item Agent: Is there anything else i can help you with? Customer: no that was all I needed to do Customer: thanks Agent: No problem, have a nice day 
Agent: how can i help you today? Customer: Hi, I want to buy a michael kors shirt but today it's much more expensive than yesterday Agent: if i understand right, you have a question reguarding the price of the michael kors shirt? Agent: i will need your full name to pull up your account Customer: I want to know why the shirt is so much more expensive today Customer: Joseph Banter Agent: understood can i have your full name please Agent: thank you Agent: may i also have your account # and order #? Customer: Order ID: 7576299078 Customer: account 432955 Agent: are you sure that is the correct account #? Customer: No Agent: im unable to verify your account with that account number Agent: do you have your account number? Customer: No Customer: just an account ID Customer: Account ID: GKJ4XT4BJK Agent: thank you Agent: ok lets see Agent: our prices are set by our supply vendors, and are subject to change from time to time Agent: i apologize for this issue, but it is out of our control Customer: There's nothing you can you? Customer: you can do* Agent: if you insist, i can give you a promo code for the price difference Customer: ok Customer: yes please Agent: 07MAC is your code Agent: is there anything else i can do for you today? Customer: no, thank you Agent: have a nice day 
Agent: Hello. How may I help you today? Customer: Can you please check an order for me.  I ordered 1 but my e-mail confirmation states two? Agent: Of course. lets take a look. May I have your full name, account ID, and order ID please? Customer: Norman Bouchard Account ID: GMA5NWPBEH Customer: Order ID: 9288808532 Agent: One moment please while I look into this. Agent: Do you know your membership level? Customer: bronze Agent: I see that the order was placed twice. Agent: Was this for your subscription? Customer: yes. Customer: Can you just cancel one? Agent: No we cannot at this moment. Customer: Then what? Agent: Im escalating to management right now. Agent: I will have a manager reach out to you. Customer: ok, thanks. 
Agent: Hi! How may I help you? Customer: I got a promo code a few days ago, but when I try to use it, it's telling me that it's invalid. Agent: I see, may I have your full name to verify, and when did you get your promo code? Customer: My name is Rodriguez Domingo. I got the promo code in an email. Agent: What day exactly did you get the code? Customer: 5 days ago. Agent: What is your membership level by chance? Customer: I'm a guest member Agent: Well then I'm sorry, the system is telling me it is not a valid code. I'm not sure what happened to it, but I cannot fix it. Customer: Do you have another code I could use? Agent: I'm sorry, I cannot provide another code for a customer's bad promo code at guest level. Since this wasn't our system's fault. Customer: Even though you sent me the code that isn't working? Agent: Our system is not saying we ever sent you the code. Once again, my apologies. Customer: Ok. Thank you. Agent: Very sorry for the issue. Is there anything else I can help you with? Customer: No, that was all. Agent: Have a good one! 
Agent: Hello, what can I do for you?> Customer: hey Customer: So I wanted to get a refund on a guess t shirt but I changed my mind Customer: I want to keep the product Agent: Okay, so you don't need any help today? Customer: actually I do want to return it sorry Customer: the price is too high Agent: So you would like to initiate a refund?> Customer: yeah thats right Agent: Can I have your name, username, email address, and order ID Customer: Username: sanyaafzal029 Customer: Email Address: sanyaafzal029@email.com Customer: Order ID: 0514280290 Agent: How would you like the  money refunded? Customer: what are the options? Customer: is cash one of them_ Agent: gift card, add value to your account. credit card or paper check Customer: credit card would be alright Agent: What was the amount you paid? Customer: it was $89 Customer: thanks a lot Agent: You're welcome 
Customer: Hi Agent: Hi, how can I help you today? Customer: I cant seem ti figure out how to get a Premium membership Agent: Okay, let me look into that for you. Agent: Well, membership can not be purchased directly but is gained through repeated purchases with us. Customer: hmmm Customer: can you give me deails on it Agent: Sure, hold on just a minute. Agent: Bronze level is gained after $500 of purchases, $1000 for Silver and Gold is gained after $2000 and the completion of a short survey. Customer: hmmmm Customer: ok... Customer: not what i expected...thanks though Agent: Can I help with anything else today? Customer: nope Agent: Have a nice day. Customer: thats it 
Agent: Hi, thanks for contacting us at AcmeBrands. How can I help you? Customer: yes, your website is running really slowly Customer: so much so that i really can't use it Customer: is there anything that you can do about this? Agent: Ok, sorry to hear that. Can I get your first name please? Customer: Rodriguez Agent: Sure, we can run through some troubleshooting steps and hopefully come to a resolution. Customer: yes please Agent: Thanks Rodriguez. First thing, can I have you try logging in and out of our website and see if that helps at all? Customer: sure, give me a second Agent: Sure thing. Customer: thanks...hrm, unfortunately that didn't work Agent: Ok, lets try something else. Customer: sure Agent: Can you try visiting another website, like google or yahoo and see if it loads up fine, or if it also loads slowly? Customer: sure one sec Customer: so google.com seems to load just fine with no noticable delays Agent: Ok, one last thing, can you close out any unnecessary tabs and programs and see if that improves anything? Customer: sure one minute please Agent: Sometimes too many things running at once can cause a slowdown issue. Customer: okay, great, i closed IE and then closed skype out and that seems to have fixed it when i go back in. the site is loading just fine now. thank you for the help! Customer: skype must have been the culprit Agent: Ok, fantastic! So happy we got it figured out. Is there anything else you needed help with today? Agent: Are you still there? Customer: yes Customer: sorry Customer: no thank you Customer: i was letting it fuly load Agent: No worries. In that case, since there is nothing further I can help with, have a fantastic day! Customer: thanks for your help Customer: you too 
Agent: How can i help you today? Customer: I want to make sure th items shipped are correct Customer: i got an email implying otherwise Agent: ok, i can help you with that Agent: can i get your name or account ID first? Customer: Account ID: SH0OETLNO1 Agent: Ok and do you want to know just the status? Customer: yes Agent: Great, i will also need to verify your identity.  What is your full name and order ID? Customer: Name: Joseph Banter Customer: Order ID: 7802255967 Agent: Wonderful, all these details have been verified Agent: Next, I will need to validate your purchase Agent: What is your username and email? Customer: Username: jb568925 Customer: The email is jb568925@email.com Agent: Wonderful, these all worked out as well.  Let's keep moving forward Customer: sure, what else do you need? Agent: I am checking the system nw Agent: now* Agent: Unfortunately, the answer was no, so the email was correct and something was shipped incorrectly Customer: oh man! Customer: What about the order was incorrect? Customer: well, it ordered an extra shirt.  It was a Guess Shirt for $79 Agent: ok, i can take care of that for you Agent: ok, that shirt has been removed from your order Agent: anything else i can help with today? Customer: hmm, that should be it Agent: ok, great, have a wonderful day! 
Agent: Hi. How can I assist you today? Customer: Looking to see what the silver plan covers with regards to International Shipping? Agent: Let me find that out for you. Agent: Let me see if I can locate that information within your account. Agent: Can I have your full name please? Customer: Yes, Joyce Wu Agent: Can I have your account ID and order ID as well? Customer: I don't have an order ID or account ID, im just asking about shipping Agent: Okay. Do you know what your current membership level is? Customer: Yes, Silver Agent: Unfortunately I am not able to find that information. Agent: Actually, hold on, I think I might have gotten in touch with someone that can help. Agent: I was just informed that your membership level does qualify you for free international shipping. Customer: awesome, thx Agent: You're welcome. Agent: Is there any other way I can assist you today? Customer: no thx Agent: You're welcome. Have a great day! 
Agent: Hi, how can I help you? Customer: Hi, I would like to return an item i purchased. I bought the wrong size Agent: Sure, can I have your full name? Customer: Joseph Banter Agent: Thank you. Now I will need your username, email, and order ID. Customer: username: josephbanter985 Customer: email: josephbanter985@email.com Customer: order id: 9773642882 Agent: Thank you. Agent: May I ask what membership level you have? Customer: Bronze Agent: and when was the purchase made? Customer: 2019-10-05 Agent: Do you have a receipt for it? Unfortunately it has been more than 90 days. Agent: Or the original packaging. Agent: If you have either, we can process the return. Customer: No, I don't have the original packaging or receipt. just the order statement Agent: Sorry, I'm afraid we can't process the return then. Agent: Is there anything else I can help you with? Customer: There isn't any way I can exchange the item for the right size? Agent: Unfortunately no, as it has been too late. Customer: the order id is should be proof of purchase Agent: Unfortunately company policy is that you can only return with a receipt or the original packaging. Customer: ok, thats all then Agent: I'm very sorry. Have a nice day. 
Agent: HI! Thank you for contacting us today. How may I help you? Customer: hi, i was wondering what the benefits of your premium memebership is Customer: i was thinking about buying some items Agent: All members get to go our yearly holiday party that includes an open bar and free flights in the US Agent: Bronze members get free shipping and promo codes sent right to them Customer: oh that sounds good thank you Agent: Silver members will get all the benefits of bronze members plus customer service can make purchases for you Agent: Gold members get all the previous benefits plus unlimited refunds Agent: Was there any other questions I could answer for you today? Customer: nope thats it i think i will be upgrading my account thank you for your help Agent: You're Welcome! Have a great day 
Agent: Hello, how can I help you? Customer: Hello, my wife was telling me she thinks that our account has some missing credits that are worth about $40, so I wanted to check on that. Agent: Sure, let me take a look. First, I need your full name or account ID. Customer: Joseph Banter Agent: Alright. So where did these credits come from? Customer: We got them from buying a promotional package. Agent: This lets me investigate what happened. Agent: I am sorry. It does look like there was a system issue which caused the credits to expire. I will go ahead and reissue them. One moment. Customer: Awesome! Agent: Here is your new promo code. TOEVO Agent: Enter that in, and your 40 dollar credit will appear on your account. Customer: Thanks so much for your help. Agent: No problem at all. Is there anything else I can do for you? Customer: Nope Agent: Have a great rest of your day. 
Agent: Hello, how can I help you today? Customer: Hi! I was thinking about buying some stuff and wanted to know how I can get premium membership? Agent: Great, let me look into that for you. Customer: Thank you Customer: Are you there? Agent: Could I get your name please? Customer: Sanya Afzal Agent: Please hold for just a minute. Agent: Membership be bought but is earned through repeated purchases. Customer: I see. Customer: so is there no other way to get to premium membership? Agent: No, I'm afraid that is the only way except that gold members are also asked to fill out a questionnaire. Customer: Thank you for your help Agent: Is there anything else I can do for you today? Customer: Thats all. Thank you Agent: Okay, have a great day. 
Agent: Thank you for contacting Acme.  How may I help you today? Customer: Hi, can you please check on my shipping status? My package never arrived. Agent: Oh, I'm sorry to hear that.  Let me see what I find out Customer: What info do you need? Agent: Your full name, username, email address, and the Order ID Customer: Crystal Minh Agent: I'd also like to know how long you have been waiting for this shipment Customer: crystalm879 Customer: crystalm879@email.com Customer: 1192415689 Customer: 2019-10-12 Agent: Oh, I see Agent: well since it's been considerably longer than a week, I'll go ahead and ship a new package to you.  You'll only be charged for the original purchase Customer: Thank you! I can't wait to get it Agent: May I confirm your shipping address? Customer: 6647 2nd Ave  Baltimore, NY 3567 Agent: and the brand and type of product that you had ordered Customer: Product: Jeans  Brand: Tommy_Hilfiger Customer: Product: Shirt  Brand: Guess Agent: Thanks, Ms. Minh, that should be on its way shortly Customer: Thanks, that was all I needed Agent: If it takes 7 days or more to arrive, please don't hesitate to call back Customer: ok Agent: And I hope you have a great day Customer: you too 
Agent: good morning, how can I help you? Customer: yes i would like to dispute this payment on my bill, because i was charged twice for my subscription payment Agent: sure, would you give me your full name or account ID Customer:  Rodriguez Domingo and my account id is XMNSWD8U3S Agent:  additional to this you would give me the order ID please Customer: sure its 0976853471 Agent: everything in order, you would indicate your level of membership to verify. Customer: Sliver Agent: ok would you tell me how much the additional amount was and if you already paid it Customer: $99 and yes it was charged Agent: ok, one moment Agent: all set Customer: ok great, thanks Agent:  a pleasure to help you Customer: have a good day 
Agent: Hello, how can I help you? Customer: Hi! I was looking at buying an item but wanted some more information on it Agent: Sure, what item did you have questions about? Customer: I was looking at a Guess jacket and wanted to know how to wash this. Is it dry clean only? can it be washed at home? Agent: The Guess jacket can be washed in a normal washer and dryer cycle. Just keep the dryer on low heat to avoid shrinkage. Customer: Got it. Thank you Agent: Is there anything else I can do for you? Customer: Thats all. Appreciate your help Agent: No problem, have a great afternoon. 
Agent: welcome, how can I help you? Customer: hi Customer: I recieved a promo code that does not seem to be working Agent: Let's check on that. They don't last forever. Agent: WHat is your name? Customer: Sanya Afzal Customer: I just recieved i 2 days ago Customer: nothing lasts forever Agent: too true! But, they should last longer than that Customer: that why im complaining Agent: I get it! Let's see what my system says. Agent: fingers crossed... Customer: thks Agent: Good news! I can offer you a new one Customer: perfect Customer: what is the value Agent: This will give you 20% off of your next purchase - 8DHKY Agent: use it soon...just in case! Agent: Is there anything else today? Customer: ok can you do anything else for my trouble Agent: Sorry that is all I can do Customer: no worries Customer: thanks agian Agent: have a good day 
Agent: Hello, how can I help you today? Customer: The site is really slow.  Is there something i can do on my end to make it faster?  Thanks. Agent: Let me see if I can help. Agent: Can you try logging out and back in again? Customer: ok, be back Customer: nope, no different Agent: Can you try closing all your other programs and tabs then trying again? Customer: Ok, that helped a lot.  Thank you Agent: Good to hear. Is there anything else I can do for you today? Customer: All good, thanks. Agent: Then have a nice day! 
Agent: Hi there, thanks for contacting Acme! How can I help? Customer: Hi! I am thinking about buying boots. but I am not sure about the color. Agent: Sure thing, I'd be happy to help/ Customer: it is a Calvin Klein Boots. the price is $79 Agent: Can I get your first name? Customer: I want to know if it is black or dark brown. Customer: Joyce Wu Agent: Thanks Joyce. Let me find that out for you. One moment please. Agent: 90% of the boots we sell are black. We do have some that become a little lighter with wear though, and have more of a dark brown look. Customer: Oh good thing I ask because the color looks like dark brown Agent: You can find more info on our website at www.acmebrands.com Customer: Oh great. Thanks. Agent: Yep, some of them will lighten up a bit with wear. Agent: You're welcome. Did you need help with anything else? Customer: That's all. Thank you for the information. I will take a look at your website. Agent: Great! Have a fantastic day! Customer: Bye 
Agent: Hello! How may I help you today? Customer: so dumb problem maybe but I can't remember which password I used for you and now I can't get in Agent: Not a dumb question! Happens to me all the time. I can help you. Customer: I'm rdomingo738 just forgot the password.. Customer: thanks Agent: What is your full name or account ID? Customer: Rodriguez domingo Agent: Thank you! Agent: And your username is rdomingo738? Customer: that's right Agent: Thank you. Agent: Unfortunately, I am unable to get your old password but I can generate you a new one to use Agent: Would that be ok? Customer: that's best yes Agent: DO you have your pin number for security purposes? Customer: no don't have that right now Customer: I remember my security question and the answer is Livingston if that helps Agent: Oh yes that does! Thank you. Agent: 00f4cq4sjhpu Agent: That is your password. You should be able to log in now Agent: Is there anything else i can help you with? Customer: great I'm back in Customer: that's everything thanks for being so helpful Agent: Have a great day! 
Agent: Hello, how may I help you? Customer: Hi! I am considering buying stuff. Customer: WHat is the price of overnight shipping? Agent: Let me help you with that. Agent: So you want to find out how much it is to get shipping overnight? Agent: Are you still there? Agent: Hello Agent: Are you still there? Customer: Sorry! Customer: yes please Customer: how much is it to get shipping overnihgt Agent: Just a moment please. Agent: For items that are 5 pounds or less the shipping is 39.99 Agent: For 10 pounds or less the shipping will come to 54.99 Agent: Anything else will be 69.99 Customer: Great, thank you! Agent: Are you located in the continental USA Customer: Yes Agent: If no then the shipping in Hawaii and Alaska is 10 dollars more Agent: Can I help you with anything else? Customer: No, thank you! Agent: You are welcome Agent: Have a good day. 
Agent: Hi! How may I help you today? Customer: For the life of me, I can't remember my password. HELP!! Agent: Sure, I can help with that Agent: Can i have your name? Customer: Sanya Afzal Agent: And your username Customer: Username: sanyaa38 Agent: Can I have your security pin or security answer Customer: 6227 Agent: I do not have access to your old password for security reason so I have generated a new one Agent: 636VE Agent: I suggest you change it asap Customer: Okay. This is my new password? Agent: Yes that is the new one Agent: Can I answer anything else for you today 
Agent: Hello, thank you for contacting us today. How may I help you? Customer: Hey, I can't search for anything. All I see is a spinning wheel when I try. Agent: Oh I'm sorry to hear that. Lets try a few things to see if we can get the search working again. Customer: Ok please. Agent: First could oyu try logging in and out of your account for me to see if that clears anything up? Customer: Ok I'll try that now. Customer: Nope still the same Agent: Alright one moment. Agent: Okay, it sounds like it might be a cookies issue. so let's try resetting them. On your browser there should be a button labelled "More Details" Click on that and go to reset cookies then try the search again. Agent: Let me know if that works. Customer: Ok one second Customer: Yep that did it! Customer: Thanks for your help Agent: Awesome! I'm glad we were able to figure out the issue. Customer: Me too! I appreciate it Agent: Was there anything else I could help you with today? Customer: That's all, thanks. Agent: Thank you for shopping with us. Have a wonderful day! 
Agent: Hello, how may I help you today? Customer: I have the premium subscription shopping service, Customer: I need more time to get a few more dollars to pay Agent: I see so you would like an extension on paying this bill correct? Customer: If possible that would help a lot I am all about getting some of the benefits that come with it just need a more time Agent: May I have your full name or Account ID? Customer: Alessandro Phoenix Customer: Account id 85U6ZY0ENK Agent: Thank you and to verify your identity may I have your Order ID? Customer: 1700344538 Customer: Wow this quite a verification process youve got here Agent: Can never be too careful!  Do you know your membership level off chance? Customer: true I am a Bronze member Agent: Unfortunately I cannot grant you an extension. Customer: oh no Agent: However if you wish, you can speak to one of our managers. Customer: I only need a few days Customer: perhaps I need to chat with a manager or supervisor Customer: Can you grant that? Agent: Yes I do not have the authority to do this sadly. Agent: Yes Customer: so your manager is the one i need then Customer: Can you get them Agent: If you wish to leave me your phone number, I can have a manager call you back rather quickly. Customer: It's just a few days Customer: I can be reached at 354 854 3599. Agent: There we go.  A manager will be in touch with you very shortly, usually within 10 minutes. Customer: ok Customer: thank you Agent: I am sorry I could not do this but I am sure the manager will help you especially in these times. Agent: Is there anything else I can help you with? Customer: Not your fault I hope he or she can Customer: Take care Agent: You have a wonderful rest of your day! 
Agent: AcmeBrands, how may I help you? Customer: I want to add an additional item to my order. Agent: Sure, let me help you with that. Agent: Could I have your full name or account id? Customer: David Williams,UTVWW6J2OS Agent: Could I have your order id? Customer: 5958219895 Agent: Thank you Customer: no problem. Agent: What is the shipping status of your order? Customer: In Transit Agent: What is your membership level? Customer: Guest Agent: Thank you Agent: Since the order is already in transit, we cannot add the item to the order. Customer: I understand. Agent: You will have to create a new order. Customer: ojk Agent: Can I help you with anything else? Customer: no Agent: Have a good day. 
Customer: Hi.  My name is Albert Sanders.  My order ID is 5931576919.  I was wondering if I could have my shipping delayed until next week to avoid the associated fees? Agent: hello! sure Agent: what is your account id Customer: My account ID is YF5WNJFJIG. Agent: Great Agent: what is your shipping status? Customer: The shipping status is In Transit. Agent: The date can't be altered because it already shipped Agent: what is your membership stauts? Customer: Gold Agent: I can give you a credit back for the amount of the shipping Customer: Ok sounds great. Agent: Do you need help with anything else? Customer: That is it for today.  Thank you so much. 
Agent: Hi, how can I help you? Customer: I would like to change the delivery time of my item I bough. So i would like to check the status of my order Agent: ok, I can help with that Customer: Its seems like my delivery time is wrong Customer: ok Agent: Did you receive an email about your delivery time? Customer: yes and it has the wrong time on there Agent: OK, what is wrong about the delivery time? Customer: its not the time i picked when i placed my order. I picked the afternoon because i won't be at home in the morning Agent: Ok, I can help. You want to make sure it's not coming in the morning Customer: right Agent: Can I have your full name or Account ID please? Customer: Crystal Minh and my account id is D2XXZE0ICG Agent: I just need to verify your identity. Can I have your Order ID please? Customer: okay, my Order ID: 2796376417 Agent: ok, let me look into the error. One moment please Customer: ok Agent: Can you tell me the Shipping Status Ms Minh? Customer: Its saying ordered received but i haven't received anything Agent: ok, no problem Agent: You are right the delivery is set for the morning! I will change it to later in the day like you asked Customer: thank you so much for your help Agent: you're welcome Agent: Ok, your delivery has been set to later in the day. Sorry for your inconvenience! Customer: thank you Agent: Is there anything else I can do for you today? Customer: that will be all Agent: Ok, have a great day Customer: you too Agent: thank you, good bye 
Agent: Hello. How can i help you today? Customer: Hi Agent: Hello. How can i help you today? Customer: I want to buy an item, but would like to know if my cart qualifies for a free shipping Agent: Okay. I'd be more than happy to look into that for you Customer: Thanks Agent: If your order total. is above $25 it would qualify for free shipping. Agent: Otherwise it would be a flat $4.99 Customer: Oh, That's great. The item I intend buying is above that. Agent: Great. Is there anything else I can help you with today? Customer: No. that's all Agent: All right. Well Thanks for reaching out and have a great day! 
Agent: Thanks for contacting AcmeBrands, how can I help you? Customer: Why are your prices so expensive? Customer: WallyWorld sells them for less than half the price. Agent: Let me see how I can help you. One moment, please. Agent: Can I get your full name, account ID, and order ID to see if I can help you with this, please? Customer: Crystal Minh Customer: FOEHAFJ5SR Customer: 7969975508 Agent: Got it, thanks! Agent: Crystal, unfortunately our prices often change dynamically, and are not necessarily in sync with everyone else's. Agent: However, we value our customers, and I can help you out with a promo code today, if you would like. Customer: I'm a Gold Member, I expect to get the best pricing! Agent: The good news is, I have a promo code for you Agent: D1RV4 Agent: This will get you a discount, and please know that we appreciate your membership! Agent: Can I help you with anything else today? Customer: What's the percentage off on that? Agent: I'm afraid that I don't have that information available to me, but it should be significant. Customer: I'll just by it at WallyWorld. Customer: Thanks for nothing. Agent: I'm sorry to hear. Can I help you with anything else? Customer: I'm all set Agent: Have a nice day! 
Agent: Hi, how can I help you? Customer: Hi Customer: I was billed twice for a product I bought Agent: May I have your full name? Customer: Norman Bouchard Agent: Can I have your username, email address and order id? Customer: my address is 6441 Primrose Ave  Newark, TX 78627 Customer: and order ID is 4397861938 Agent: thanks Agent: How about your username and email address? Customer: i don't have either of those to give. I have a sub and I am a gold member Agent: got it, let me check. Agent: what is the shipping status? Customer: I already have it, but I was charged twice for it and want my money back Agent: got it, let me check your status. Agent: do you have your account id? Customer: 4YMQ4ZOPET Agent: Did you receive an email about this? Customer: is there a way to escalate this to a manager? Agent: the email is wrong and rest assured you will only be charged for one item. Agent: I will notify the manager about this. Customer: ok that sounds good Agent: thanks for your patience. Is there anything else that I can help? Customer: no that is it Agent: great, have a nice day. 
Agent: Hello, how can I help you today? Customer: Hi I have a question about my account Customer: I am trying to look up information on an old order but I forgot my username. Can you help me with this? Agent: Happy to help, may I have your full name please? Customer: Albert Sanders Agent: thanks Albert. Agent: To verify your identity, I also need your zip code and phone number please. Customer: 96232 Customer: 401-368-5381 Agent: Can you reconfirm your phone number or provide your email address please? Customer: 401-368-5381 Customer: albertsanders718@email.com Agent: Great, your username is asanders1. Customer: ok great thanks! Agent: Is there anything else that I can help you with? Customer: no that's it Agent: Have a nice day! Customer: appreciate it 
Agent: AcmeBrands, how may I help you? Customer: Hi, i have a question about the width of a shoe you guys have that i was thinking about buying. Agent: Sure let me help you with that. Customer: The calvin klein boots for $49 Agent: So you want to know the width of the calvin klein boots? Customer: Yes Agent: Our boots follow the US system but are 1/6 inch wider than other boots. Customer: Ok great i will probably order them Agent: If you are not happy with the fit, you can also take advantage of free returns. Agent: Can I help you with anything else? Customer: Nope thats it Customer: Sounds good Agent: Have a good day. 
Agent: Hello. How can I assist you today? Customer: hi...i received an email that i was charged for a premium subscription account but I did not order it Agent: I can try to get to the bottom of this. Agent: What's your full name? Customer: Is it possible to reverse this since I never asked for it and get the refund for the 40$? Customer: Crystal Minh Agent: What are your account and order IDs? Agent: Just to verify your identity, that is. Customer: I can't seem to find them....is it possible to look into this with only my name? I have a silver level Customer: my address is 4370 2nd ave in Raleigh ca, 28323 Agent: That's helpful. Do you have another piece of information about your account that you can provide? Customer: that is it Agent: For example, your phone number, username, or email? Customer: i don't have a phone anymore, nor an email because I was a victim of identity theft Agent: Okay, I can try to work around that. Customer: thank you so much for your patience! Agent: To clarify - are you trying to remove an upgrade to a higher membership level, or you don't want to subscribe at all? Agent: No problem, I will do my best to resolve your problem. Customer: Just trying to remove the premium subscription that I was charged 40$ for Agent: Okay, so the membership you want to have is just guest, am I right? Customer: Exactly...is it possible? Agent: It should be! Let me dig a bit deeper :) Agent: Okay, so you can in fact cancel your subscription at anytime and you won't be charged in the future months. Customer: perfect Agent: In the meantime however, you are responsible for the full amount for the month of April. Agent: You will still be subscribed through the end of the month. Customer: perfect.....i will do this Agent: Okay. So sorry about that confusion. Agent: Is there anything else I can help you with today? Customer: nothing else..have a good day! Agent: Thank you so much. Agent: You too! :) 
Agent: Hello, how can I help you today? Customer: yes i'm trying to found out m=why my card keeps getting rejected when i'm trying to make a purchase Agent: Happy to help, may I have your full name please? Customer: yes its Joseph Banter Agent: thanks Joseph. You may try logging out of your account and logging back in again to see if it works. Customer: okay i'll give that a try. one sec Customer: no still the same Agent: Then make sure the expiration date is still valid on your card. Agent: maybe the card is too old. Customer: yes it is valid. Doesn't expire on 12/23 Agent: Okay, then I will make the purchase for you. Customer: okay, can you try to use the card i have on file Agent: Sorry I don't have that information. Can you give your credit card number? Customer: 1234 3737 3838 3888 exp. 12/23 cvs233 Customer: I would like to order the Calvin Klein shirt Agent: great, I will do it for you now. Agent: Okay, you just want the standard shipping right? Customer: yes Agent: The purchase has been made and you will receive an email confirming the order. Customer: thank you Customer: for your help Agent: Great, is there anything else that I can help you with? Customer: that will be it Agent: Have a nice day! Customer: you too 
Agent: Hello, thanks for contacting AcmeBrands, how may I assist you today? Customer: Hey, I want to buy some boots, but my credit card seems to be getting rejected Customer: What's going on? Agent: Sure, I can help you with that Agent: How many times have you entered your credit card info? Customer: Three times already Agent: And you're sure its not expired? Customer: Yea, it expires next year Agent: OK, can you please try a different credit card? Customer: I don't have another one, certainly not one for online shopping Agent: Hmm, so its a valid card and its not working Customer: Yup, I just used it earlier this week Agent: Maybe it is an issue with cookies on the AcmeBrands website Agent: Sometimes it helps to log out and then log back in again Customer: OK, i'll give that a shot Customer: By the way, I'm a gold member Customer: So you know that I've done quite a bit of shopping with this card before Agent: Yes, certainly.  Thank you for being a valued gold member Customer: Oh wow, actually I think logging in again helped! Customer: I'm able to make the purchase now Customer: and I think there's also new inventory as well Agent: That's wonderful! Agent: Yes, sometimes the website is updated and those who are still logged in have an older experience Agent: It shuts down purchasing ability to encourage people to refresh their session Agent: There should have been a banner that showed up when you first visited the page Customer: Oh yea, I think I saw something but instinctively closed the window Agent: No worries, is there anything else I can help you with? Customer: That's it, thanks! Agent: Have a nice day then! Customer: You too 
Agent: Hello, how can I help you today? Customer: Hi! I have been trying to look up an item. However, every time I search for an item it comes back with 0 results. Customer: I wanted to know what's going on Customer: It is very frustrating Agent: Okay let me see what I can do for you Agent: Well first I'm going to let our website team know about this for you Customer: Thank you Agent: Now if you don't mind can you try logging out and back in for me? Customer: Sure. Gimme one sec Customer: Okay. That did not help. Sorry Customer: Any other ideas? Agent: Well the next thing I can ask you to do is clear out your cookies. Customer: Okay. Let me try that now Customer: That worked. Thank you Agent: Good to hear! Agent: Is there anything else I can do for you today? Customer: Thats all. Thank you Agent: Well then have a nice day! 
Agent: Hello. What can I do for you today? Customer: Hi, I was just wondering what was happening with my refund? Agent: Okay, I can look into that for you. Can you tell me a little bit about the situation? Customer: I had bought some boots and they didn't fit right. Agent: Just so I understand correctly, you already were promised a refund and you wish to check on the status? Customer: Yes Agent: Okay. Can I get your Full name and Account ID? Customer: Alessandro Phoenix Customer: I don't know my account ID. Agent: Okay. Next I'll need your username, email address, and order ID. Customer: alessandrop286 Customer: Alessandrop286@email.com Customer: My order ID is 5821368956 Agent: Thank you! Agent: Great. It looks like the refund you initiated online was just completed a few minutes ago. Customer: Great. How will I be refunded? Agent: Via your original payment method. Agent: We are not provided that information due to security reasons. Is there anything else I can help you with today? Customer: Perfect! Just wanted to check that it would go back on my credit card. Customer: Nope, that is all I needed. Thanks. Agent: Have a great day! 
Agent: Hi! Thank you for contacting us today Agent: How can I help you? Customer: Hello. I am a Bronze member my name is Chloe Zhang, and I am looking to get an extension on some special discounts. Agent: Thank you for that information Chloe Agent: What special discount do you have? Customer: Right now it is expedited shipping. I am waiting until Friday to process payment when my check comes in. Will that be an issue? Agent: Just to clarify, you want an extension on paying for expedited shipping on an order? Customer: That is correct. Agent: Ok great! I'll need some information to verify your account Agent: What is your account ID and order ID Customer: My account ID is EXT2LVWHXY Customer: Order ID 1802397706 Agent: Thank you for all that information.  I have confirmed that you can make your payment on friday for your shipping Customer: Wow. That helps a lot. Thank you. Agent: You're Welcome! Anything else I can assist with today Customer: Not today thanks. Agent: Have a great day! 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Customer: I want to check on my order but I lost the phone I use for the two factor authentication Agent: Ok I would be happy to help you with this. Agent: May I have your full name or account id? Customer: Alessandro Phoenix Agent: Thank you, and may I have your email address so I may send you a reset code? Customer: I have a pin number. I can't access my email. Customer: 67671 Agent: Ok that would work too, thank you. Agent: You should be able to access now and I will send you a link about best security practices for future reference. Customer: thank you Agent: Is there anything else I can help you with today? Customer: that is all Agent: Thank you for contacting AcmeCorp, please be safe and stay well. 
Agent: Hi, how can I help you? Customer: I'm buying a few items for gifts and would like to find out about gift wrapping Agent: Gift wrapping costs a fixed price of $4.99 per item, but availability may vary depending on if the item is oversized. We also allow the option of adding up to 300 characters with any gift-wrapped purchase. You must specify a separate message for each Agent: item you are gift-wrapping, even if it is a repeat of another message. Agent: Is there anything else I can do for you? Customer: No, thank you Agent: Have a great dat 
Agent: Hello, how can i help you today Customer: hey maybe a silly question Customer: But I'd like to know how much it'd be to get my name stitched onto these boots Agent: Stitching is 30 cents a character for the first 15. 20 cents per for the next 15, and 10 cents per for everyone after that Customer: oh wow very affordable Customer: I'd like to get my name stitched on the calvin klein boots Customer: Joyce Wu Agent: That sounds great, so that would only run you 2.10 for the stitching you should see the option on checkout. Agent: Is there anything else i can help you with? Customer: no that's all thanks for helping! Agent: No problem, have a nice day. 
Agent: Hello, how may I help you today? Customer: Yes i would like to know when the promo expires because i was thinking about buying some things Agent: Sure, are you asking in general, or about a specific one that you have? Customer: in general. How many days after you get one does it expire? Agent: Gotcha. Agent: They usually expire 7 days after having been issued. Agent: There's usually some small print on the bottom with the date. Agent: Can I help you with anything else today? Customer: no that will be all, thank you! Agent: Excellent. Have a good night. 
Agent: Hey, I’m Donny. How can I help you today? Customer: Hi the website is running really slow so I want to find out what's going on because the website is not usable at this speed. Agent: I'm sorry you're experiencing that. Let me try to help Agent: Looks like the first suggestion is to log out and log back in Agent: Give that a try and let me know how it works Customer: Ok I have done that Agent: Is it working any better now? Customer: Not sure Customer: Did you have any other solutions? Agent: Try using the search bar to search for an item to test out the speed Customer: Ok I will accept this solution Agent: Is there anything else I could help you with today? Customer: No but thank you Agent: My pleasure. Have a good day! 
Agent: Hello, how can i help you today Customer: Hello I received an email with my order confirmation but my payment method showed paypal while I actually used a credit card, can you confirm the payment method used please? Customer: My order Id is 1973235567 Agent: Sure, Agent: Could i get your fullname and account ID also please Customer: Alessandro Phoenix Customer: 34LLAJWGY7 Agent: Okay, could you let me know the shipping status Agent: of your order Customer: It says order received Agent: Okay great, i updated your order with using your credit card just in case so when you are charged it will be to the card Agent: Is there anything else i can help you with today Customer: Thank you so much, have a good day 
Agent: Hi, how can I help you? Customer: Hi, I wanted to check on my shipping status.  I ordered it 9 days ago, and haven't gotten it yet Agent: Sure, I'd be happy to assist! Can I have your name please? Customer: Alessandro Phoenix Agent: Thanks, I'll also need your account ID and order ID to look that up Customer: Account ID: I3RMG60JLV Customer: Order ID: 4332478486 Agent: thanks - may I have your username and email address and Customer: Username: alessandrop198 Customer: alessandrop198@email.com Agent: ok, because it's been more that a week I'll go ahead and reship your order. May I have your address please? Customer: 7047 2nd Ave  Brighton, TX 89145 Customer: thanks! Agent: no problem! what was the item you ordered that is missing? Customer: a pair of michale kors jeans Agent: Oooo nice! I've gone ahead and reordered that for you. Anything else I can do for you today? Customer: no that covers it, thanks again Agent: no problem, enjoy those jeans! have a great day! 
Agent: Hello, how may I help you today? Customer: Hello I am wanting to purchase something but my credit card keeps getting rejected Agent: I'm  sorry about that, I can help you troubleshoot this issue. Customer: Thanks Agent: Could you try double checking the card number? Customer: Yes I checked that Agent: Does the issue persist when you log out and back in? Customer: Let me check Customer: Ok, that seemed to work Customer: Thank you Agent: Oh great, is there anything else I can do for you? Customer: That is all Agent: Have a good day! 
Customer: Hi Agent: Hello, how may I help you? Customer: I would like to add an item to my currrent order Agent: Sure, could I get your name, please? Customer: I forgot to add it earlier. Customer: Joseph Banter Agent: Thanks, Joseph. I also need your Account and Order ID. Customer: xyd5v3n47q Customer: 6940377585 Agent: Okay, and what is the shipping status of the order? Customer: order received Agent: Okay, great. What's your membership level? Customer: bronze Agent: What item did you want to add to your order? Customer: guess shirt Customer: white Agent: Okay, the item has been added. Is there anything else I can help you with? Customer: no that was all Customer: thank you and have a good day Agent: Have a good day! 
Customer: Hi! My jacket arrived today but it is the wrong color. I ordered black and not white. Can I return it? Agent: I'll check Agent: Can you tell me your name, your email address, your username, and the order ID for the jacket? Customer: Joyce Wu Customer: Email Address: jwu87138@email.com  Username: jwu87138 Customer: Order ID: 3851989917 Agent: What is your membership level? Customer: I have gold Agent: Great! You can definitely return it Agent: Can you tell me your address for the shipping label? Customer: sure Customer: 6265 Lexington Ave  La Fayette, CA 68784 Agent: Would you like to return the jacket by mail, in a store, or at a drop-off center? Customer: I’ll just mail it back Agent: Ok, your return is processing and you can print the shipping label and send the jacket in the mail Customer: great. Thank you Agent: Of course Agent: Is there anything else I can do for you today? Customer: I am good now Customer: thank you Agent: Ok, have a nice day 
Agent: Hello, how can I help you today? Customer: Hi I wanted to check on the status of my order Customer: The cost of shipping was too hight Customer: *high Agent: Happy to help, may I have your full name please? Customer: Norman Bouchard Agent: To validate your purchase, I also need your username, email address and order id please. Customer: normanbouchard695 Customer: normanbouchard695@email.com Customer: Order ID: 5400738796 Agent: thank you. Agent: your purchase is validated. What is the shipping status of your order, Norman? Customer: It says it is in transit. Is it possible that I could get the shipping waived? I am a Gold level member Agent: Sure, no problem. Customer: great, thank you! Agent: the refund has been made. Customer: ok, thanks! Agent: Is there anything else that I can help you with? Customer: that's all Agent: Have a nice day! Customer: bye 
Agent: Hello. How can i help you today? Customer: Hello. I'm wondering when my fee is due for my subscription. Agent: Okay Agent: Can I get your full name? Customer: Norman Bouchard Customer: I'm French Agent: can i get your account ID and order ID French? Customer: Account ID: BHPAO4100J, Order ID: 3880222633 Agent: It looks like your subscription was due yesterday. Customer: Oh no Agent: The amount is $55 Customer: Can I pay it now? Agent: Yes would you like me to use the card on file? Customer: Yes that's perfect Agent: Okay I have also sent you a link so you can check for yourself in the future Agent: Your subscription has been paid Customer: Merci! Agent: is there anything else I can help you with? Customer: No, thanks and have a great day! Agent: You too French 
Agent: AcmeBrands, how may I help you? Customer: Hi. I want to buy something but I can't because my CC keeps getting rejected Agent: Let me help you with that. Customer: Can you help me look into it Agent: Yes Agent: Can you log out and then log back in to your account? Customer: Okay. Let me try that Agent: Then try to enter your credit card information again. Customer: Hi Customer: I tried it. It's giving me the same response Agent: Could you check the expiration number on the credit card? Customer: It hasn't expired. I use it for regular purchase... Agent: Ok Agent: I can try to make the purchase for you, if you would like? Customer: Okay Customer: What will you be needing Agent: Could I have your credit card information? Agent: And the brand and item that you want to purchase? Customer: No. I can't give out my credit card information Customer: Is there any other way you can help me Agent: You could try entering the credit card information again in the website to see if it goes through this time? Customer: Okay. Let me try that again Customer: Hi. My CC has been accepted. Thanks Agent: That is great Agent: Can I help you with anything else? Customer: That will be all. Thanks Agent: Have a good day. 
Agent: Welcome to AcmeBrands. How may I help you? Customer: Hi, I was looking to get information about the price of getting gifts wrapped Customer: I really stink at it and was looking to send a gift to someone from your store Agent: OK. Let me get your full name or account ID Customer: My full name is Norman Bouchard Agent: Thanks Norman. I have pulled up your account. Agent: Let me check on the price of gift wrap for you. Agent: There is a set cost of $4.99 per item but may vary based on size. Agent: You can also have up to 300 characters for a message Customer: I plan on buying 3 shirts.  Is that 4.99 per shirt, or can I have them wrapped together as one package for 4.99? Agent: You have to specify the message for each item if you buy multiple. Customer: Ok, that is what I needed to know. Agent: Yes. The $4.99 applies to the entire three if they are done together. Customer: perfect Agent: Great. Anything else? Customer: No, that's it, thank you very much 
Agent: Hello, how may I help you? Customer: I need to return this shirt that I got. They sent me the wrong color! Agent: Sorry for that, could I get your name, please? Customer: Rodriguez Domingo Customer: For real, they sent me this ugly 80's neon green. Who wears that? Agent: Thanks, I'll also need your Username, Email address, and Order ID. Yeah our company swears that's going in style Customer: I just want basic black and white. Customer: Ok, user name is rdomingo542 Customer: email is rdomingo542@email.com, and Order ID is 9259479237 Customer: Man, I get the neon for jogging, but for anything else? Nasty. I'd throw something at someone just for wearing it for everyday wear. Stain that thing so they can't wear it again. Agent: Thank you, I'll also need your membership level. Customer: Gold Agent: Great, to return it I'll just need an address for the shipping label. Customer: 9451 Kennedy St, San Mateo, TX 47739 Agent: Okay, would you like to send it back in mail, at the store, or at a drop-off location? Customer: I need it ASAP. I ain't showing up the high school reunion looking like something my parents would've worn. Customer: Drop-off. The sooner I can get rid of this thing, the better. Agent: Okay, your return is all set. Sorry for the trouble. Is there anything else I can help with? Customer: Nah, just make sure it gets here before Friday and we're good. Agent: Okay, have a good day! 
Agent: Hi! How can I help you today? Customer: I would like to know more about a product Agent: Sure, which product would you like more information about? Customer: I would like to know how to remove gum from the sole of this particular boot Customer: Product: boots  Brand: Calvin_Klein  Amount: $49 Agent: You can use a butter knife to rub a big glob of peanut butter over the gum. After 10-15 minutes, the gum should start to soften and become one with the PB. Agent: Once this happens, scrape it off and then clean the rest of your shoe with soap and water! Customer: Okay thank you for the information i needed Agent: You're welcome! Anything else I can help you with? Customer: No that is everything i needed help with, thank you again and have a great day Agent: You as well! 
Agent: Hello, how may I help you? Customer: hello, what time do your stores open? I want to come in and purchase some items. Customer: This corona virus really has me wanting to panic buy!!! It's every man for them self these days. Agent: Hello, your local store hours may vary, but traditionally our stores should be open at 8AM and online 24/7 at www.acemebrands.com Customer: i hope you have toilet paper in stock case the 5 cases I bought last week may not be enough Customer: awesome thanks Customer: i will get my running shoes on!! have a great day Agent: Is there anything else you needed? Customer: nope Agent: Have a great day! 
Agent: Hello, how can I help you today? Customer: Hi. My name is Rodriguez Domingo.  My account ID is CFEPBZULMJ.  The payment method I used for my last order, order ID 2086371369 was wrong.  Can I change this? Agent: What payment method did you use? Customer: The payment method was by Debit Card, but I would like to use Credit card. Agent: I need to verify your identity, can you provide me some additional information? Agent: Zip Code, Telephone Number, Email address will do. Agent: Or username, password, or a PIN number. Customer: zip code is 9534.  Telephone number is (008) 987-5597.    This is all the additional information I have. Agent: Ok, thanks. Agent: Let me switch the payment method for you now. Agent: Ok, the payment method has been updated in our system. Agent: Is there anything else I can assist you with today? Customer: That's it for today.  Thanks for your help. Agent: Have a great day. 
Agent: Hello, how may I help you today? Customer: Your website is running super slow. Are you having problems or is there anything I can try on my end to make it better? Agent: I am so sorry to hear that. Please give me a moment to look into that for you. Agent: Can you please try logging out of your account and logging back in? Customer: I tried it, but it's still loading very slowly Agent: Can you please try visiting amazon.com and see if it loads slowly too? Customer: Amazon seems normal Agent: I apologize for the inconvenience, but can you please try closing all other tabs on your browser and closing any programs running in the background? Customer: I think that helped - thank you! Agent: That's great to hear. I will still write up a report and notify our website team so that you do not experience this in the future. Customer: Thanks! Agent: Is there anything else I can help you with today? Agent: Thank you. Have a great day! 
Agent: Hello, how can I help you today? Customer: Hello, I want to remove an item from my order. I accidentally chose the wrong size. Customer: And I really do not want it now Agent: I can help you with this. Can I get your full name or account ID? Customer: Joseph Banter Agent: Thanks Joseph. Let me just pull your account up. Agent: Have you received your order yet Joseph? Customer: Yes I have Agent: Okay, so you will be returning the item, correct? Customer: Yes Agent: I just have to validate your purchase. Can I please get your username, email address and Order ID? Customer: My order ID is 1879955537 Agent: Do you have your email address and Order ID? Customer: My account ID is EZE5XBPPH0 Customer: Order ID is 1879955537 Agent: Yes, but to look up the status of this I need your email address and user name. Customer: I do not have either one Customer: email is josephbanter551@email.com Agent: But you said you have already received this order? Customer: yes it says delivered Agent: I can look your username up with that Agent: One moment while I pull the information up. Agent: To locate your username can I get your zip code. Agent: I just have to verify your identity. Customer: 71162 Agent: I'm really sorry Joseph, but some reason the system is failing to identify you. Are you sure everything was spelled correctly? Customer: yes everything is correct Customer: thank you anyway Agent: I'm sorry I could not help you. If you have received the order I would do a refund for you. Perhaps you can find the shipping slip and contact me again so we can solve this. Customer: yes sounds good Agent: Thank you for your patience, have a good day. Customer: That is all Customer: thanks 
Agent: Hello, how may I help you? Customer: I wanna manage my shipping details Agent: Sure, do you wish to manage the shipping details of a single order? Customer: I wanna cancel a shipping order yes Agent: Okay, I will need your full name or account ID Customer: Joyce Wu Customer: Account ID: WT1UT8GP4M Agent: What is the current shipping status? Is it already out for delivery? Customer: in transit Agent: Thank you. I will need your username, email address, and order ID. Customer:  jw607485@email.com Customer: jw607485 Customer: Order ID: 5660973017 Agent: Your order has been cancelled, is there anything else you need help with? Customer: no Agent: Okay, thank you and have a nice day. 
Customer: hello Agent: How may I help you? Customer: I need to remove an item from my order Agent: Can you give me your full name or account id? Customer: Yeah I can do that Customer: my name is David Williams Customer: and my account ID is DJOXMO0VLI Agent: Can I have the order id? Customer: yeah Customer: Account ID: DJOXMO0VLI Customer: Order ID: 0308241548 Customer: is that correct? Agent: Yes.. I have verified you identity Agent: Please what is the shipping status of this order? Customer: The shipping status is in transit Agent: What is your membership level? Customer: Its silver Agent: I can offer a refund immediately. Once the item arrives, you juts need to call the customer care for the shipping label for return. Customer: Ok that is really helpful so I will just return it as soon as it gets home, Agent: What is the cost of the item that is meant to be returned? Agent: yes Customer: the cost is 74 dollars Customer: ok thanks Customer: I guess thats it then Customer: have a good day Agent: Yes. I wish you a great day 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Customer: Can you check to see where my package is? I've been waiting for over a week now for it. Agent: Oh no, I do apologize. Let me check. Customer: Since I ordered it, actually. It shipped 5 days ago. Agent: May I have your full name or account id? Customer: Sure, my name is Alessandro Phoenix Agent: Thank you may I please have your username, email address, and Order ID? Customer: My account id is PKGQS6UCQK Customer: username is ap322796 Customer: email is ap322796@email.com Customer: order ID is: 6830032452 Agent: Thank you Alessandro, how many days have you waited? Was is 5? Customer: Yes, that is correct, Customer: I got a notification that it shipped, but I haven't heard or seen anything else since Agent: It can take up to 7 days for the item to arrive so I would wait a couple more days Agent: Is there anything else I may help you with? Customer: So there's nothing on your end saying what the status is? Customer: Like it's stuck somewhere, or if it even actually shipped out? I was told it would only take 3 days with my expedited shipping request. Agent: I apologize, system issues. Customer: ok Agent: The system shows in progress, I do know that for an item it can take up to 7 days for it arrive. Customer: Then why pay expedited shipping if it's not true? Customer: That's not acceptable to me. Agent: I agree. I am going to credit back the shipping costs to your account. If the item does not arrive by the 7th day, we will overnight a new order. Customer: Ok, thanks. Agent: Is there anything else I may help you with today? Customer: I'll let you know if it doesn't come in for sure. Customer: No, that's all I needed. Thanks for your time. Agent: Thank you for contacting AcmeCorp, please be safe and stay well. Customer: You too 
Agent: Hello, thank you for contacting AcmeBrand. How may I help you? Customer: Hi! I had recently placed an order and I would like to manage the shipping details please. Agent: Sure thing, what about the shipping did you need to check on? Customer: I had ordered the wrong item by mistake Agent: Sure thing. Let's check on that for you. Agent: Could I have your Full name please? Customer: Crystal Minh Agent: Thank you Crystal. Agent: Could you tell me the shipping status of your order? Customer: Order received Agent: Thank you, just to clarify, were you checking to see if the order was correct because you found out somehow or did you know this yourself? Customer: I realized I had ordered the wrong item Agent: Alright thank you I just wanted to be sure. Agent: I'll also need your Username, Email address and order ID so I can validate the purchase, if you could provide those please? Customer: Username: crystalm523 Customer: crystalm523@email.com Customer: Order ID: 6350852686 Agent: Thank you so much Crystal, what change did you want to make? Customer: Would you be able to change the order? Agent: Yes, since the order hasn't shipped yet I'll be able to change the order for you. Customer: Thank you Agent: Alright let me go ahead and change that for you. Customer: Can you check if I can order Tommy Hilfiger jeans in black instead of blue Agent: Black instead of blue. Let me update that on your order. Customer: Thank you Agent: Alright. I processed the change and everything looks good now. Was there anything Else I could help you with today? Customer: Thank you so much. You have been very helpful Agent: Not a problem Crystal. Thank you for shopping with us. Have a great day! 
Agent: Hi, what can I do for you? Customer: Yes i may buy the guess jacket but I need to know how warm it is Agent: I am sorry what do you mean, how warm it is? Customer: It is really windy in Chicago for my daughter Agent: Oh I see Agent: Yes, I am from Chicago, very cold and windy. Agent: Let me check. Customer: Would this type of jacket hold up to windy areas Agent: Our jacket is designed to be wind-proof and will prevent the wind from directly hitting your shielded body-line. Agent: In addition, the jacket is lined with material on the inside that insulates your body from the outside cold. Thus, the jacket should be fairly warm to wear, even in very windy conditions. Customer: can't really tell just how warm from the picture Agent: Does that answer your question? Customer: Oh wind proof is just what she need and it is so stylish thank you Customer: That is perfect thanks again she's gonna love it! Customer: Thank you Good bye Agent: Have a nice day 
Agent: Hi, how are you ? Agent: What can I help you with today? Customer: good thanks Customer:    My card keeps getting rejected Agent: can i just have your name please, so I can pull up your account Customer: Chloe Zhang Agent: ok, chloe, can you go ahead and try to re-enter the credit card information again? Customer: its keeps saying invalid Agent: Let's try one more thing.  Can you try logging out and logging back into the site, and re-enter the information one last time? Customer: ok one sec Agent: no problem Customer: sorry that worked Agent: No worries, thats great! Agent: Is there anything else I can help you with today? Customer: No thanks for your help Agent: Your Welcome...It's what I'm here for:) .. Have a nice day Chloe! Customer: You too! 
Agent: Thank you for contacting AcmeBrands, how can I help today? Customer: I'm trying to check on my order but I can't get into my account. I forgot my username. Agent: I can help recover that for you.  May I have your full name or account iD? Customer: Joseph Banter Agent: To verify your identity, an I have your zip code, phone number, or email address?  I will need 2 of those 3. Customer: 74823   003-045-2026 Agent: I see that your username is jbanter1 Customer: Great Agent: Is there anything else I can help you with today? Customer: No, thanks Agent: Thank you, have a great day! 
Agent: hi, how can I help you? Agent: hello? Customer: Hello, I am trying to add an item to my cart and it is not updating Agent: oh no, I can try and help you with that! Customer: Thanks Agent: can you try refreshing the page and readding the item? Customer: I tried that it did not work Agent: ok, lets have you log out and log back in, see if that helps Customer: let me try that Customer: That seemed to work, thanks Agent: awesome, glad it worked. Anything else I can do? Customer: that is all Agent: ok, have a great night! 
Agent: Thanks for contacting Acme.  How may I help you today? Customer: The website has been running really slow that it is not usable. I don't know what to do Agent: Oh, I'm sorry to hear that.  Let me see if we can try a few things, and if neither of them work, I'll try to file a formal report with our IT staff Customer: \Okay Agent: Is it just our website that's running slow for you today?  Are other sites working okay for you? Customer: Yes its just the website. I have tried using other websites and the are working just fine Agent: I see.  May I ask that you simply log out and then log back in.  That simple reset has seemed to fix quite a few issues in the past Customer: I tried still going slow Agent: I see, and it's still running slow even with all other tabs and programs closed down? Customer: Okay, now its up running at its normal speed again for me. Customer: I guess I had too many tabs open at once Customer: Thank you for helping me Agent: Ah, that's good to hear Agent: You're welcome.  May I help with anything else? Customer: That will be everything Agent: Excellent.  Have a great day Customer: you too 
Agent: Hello, how can I help you today? Customer: Hello, I am a little upset that the Tommy Hilfiger shirt is always out of stock Agent: Can I ask if it is just a specific item like you mentioned or multiple items? Customer: Just this specfic item Agent: Alright can I start off by asking for your full name or account id so that I can pull up your account. Customer: David Williams Agent: And you said it was the Tommy Hilfiger shirt? Customer: Yes Agent: I am going to write up a report in this case to let the purchasing department know about this issue with the stock of the item. Customer: Thank you very much Agent: Alright, they have been notified about the issue and will work to resolve the problem so it does not happen again. Agent: Is there anything else I can do for you today? Customer: That is all Agent: Great, I hope you enjoy the rest of your day. Customer: You too 
Agent: Hello. How can i help you today? Customer: Hi! I was considering buying a pair of Guess boots but needed some information Customer: I was hoping you could let me know if you have size 8 in stock. The website says its unavailable. Agent: okay give me one moment Agent: Unfortunately if the desired size is listed as unavailable then we are currently out of stock. Agent: We refill at the end of the month I suggest checking then Customer: I see Agent: Is there anything else I can do for you today? Customer: That is all I needed to know. Thank you Agent: All right. Well Thanks for reaching out and have a great day! 
Agent: Hi, I'm Danny from ACME. How may I assist you today? Customer: Ugh, I'm so frustrated with the cost of shipping! Customer: I think I'm going to have to cancel my order. Shipping is just too high. Agent: I'm sorry to hear that. Let me look into your order. What is your full name, Order ID and Account ID Customer: Albert Sanders Customer: Order ID: 1232151371 Customer: Account ID: TLSEVSRIO6 Agent: All right, I also need your email and username to valiadate your order. Customer: Alberts6@email.com Customer: alberts6 Agent: What's the status of your delivery? Customer: It was delivered. Agent: Seeing as it was delivered the best I can do is give you a partial refund of $8. Is that fine with you? Customer: Actually that would really help me a lot! Agent: Okay, sounds good. Give me one moment. Customer: Thanks so much. Agent: All right, you're all set. Have a nice day and thank you for shopping with ACME. 
Agent: Hello! How can I help you today? Customer: I have a question about shipping Agent: Sure, what was your question? Customer: I was thinking of buying some items and was wondering how much it would cost for overnight shipping Agent: Let me check on that, one moment please. Agent: What state do you live in? Customer: New York Agent: Overnight shipping is based on the weight of the package. So, if you order less than 5 lbs, the price will be $39.99, 10 lbs or less will be $54.99, and anything over 10 lbs will be $69.99. Customer: ok I am thinking of ordering the michael kors jeans for $94 Customer: do you know how much it weighs? Agent: The Michael Kors jeans should be less than 5 lbs Customer: ok thanks that helps Agent: So shipping would be $39.99 Customer: let me look at it again and think on it Agent: You're welcome! Can I help you with anything else? Customer: that's it Agent: Ok, have a nice day. 
Agent: Hi! How can I help you? Customer: Hi I’d like to cancel my order and get a refund Agent: Ok, one moment please Agent: What is the reason for the refund? Customer: The shipping was too expensive Agent: I see, can I please have your account ID? Customer: 9EBMOQIGOZ Agent: Great, now can I please have your username, email address, and order ID. Customer: jbanter7 Customer: jbanter7@email.com Customer: 7947525759 Agent: Great, How would you want the refund? valid options are: Gift card, value in your account, your credit card, or a paper check. Customer: Credit card Customer: thanks Agent: got it, now how much was the item? Customer: 79 Agent: Refund initiated! Is there anything else you need help with today? Customer: No Agent: Great, have a good day! 
Customer: Hi, is anyone there? Agent: Hello, what can I help you with? Customer: Hi, I need to change the address on my account. Agent: Okay, can I get your full name or account number? Customer: My name is Rodriguez Domingo. Agent: What is the current address on your account? Customer: 4395 Kennedy St., San Lima, Texas. Agent: Thank you, in order to change the address I need to verify your information. Can you provide your zip code, username, and email address? Customer: The ZIP Code is 77357. My email address is Rodriguez956@e-mail.com. I'm not comfortable handing out my user name. Agent: Okay, I will need your phone number, PIN number, or an Order ID. Customer: The order number is 614-800-7936. Agent: Hello, unfortunately I am unable to confirm your account with that information. Can you confirm it is correct or provide additional information for me? Customer: OK, I will reluctantly give you my username: rodriguezd956. Agent: Sorry, it doesn't look like the email address is valid. Customer: Here it is again, rodriguezd956@email.com. Agent: Okay, that worked! What address do you want on the account? Customer: 5395 Kennedy St., San Lima, TX 77357 Agent: I have updated your account with that address. Is there anything else I can help you with? Customer: No, thank you. Agent: Have a great day! 
Agent: Hi, thanks for reaching out.  How can I help you today? Customer: Hi, I was just looking at my order statement and noticed that the delivery time is wrong Customer: Could you please check the status of my order? Agent: Yes I sure can.  May I please have your full name or Account ID? Customer: My account ID is AH08HBYGCH Agent: Great.  Let me pull up your account. Agent: Alright, now I need to validate your purchase. Agent: Can you please give me your Username, email address, and Order ID? Customer: Sure, my username is APhoenix Customer: my email is aphoenix@hotmail.com Customer: and the order ID is 3511803820 Agent: Would you like to change the delivery date of your order? Customer: Yes Customer: Can you please change it to some time next week? Agent: Okay.  I can do that for you. Customer: Thanks Agent: Okay, I will need to look into this issue a little further.  Thank you for being patient. Customer: ok Agent: Do you know if the item has already shipped? Customer: according to my order statement, the order is in transit Agent: Okay.  Thank you. Customer: can the delivery date still be changed? Agent: Once an item is "In Transit," unfortunately there is nothing we can do to fix this problem. Customer: Oh :( Agent: Is there anything else I can help you with? Customer: No thank you Agent: I'm sorry.  If there is anything else you need, please feel free to reach out. 
Agent: Welcome to AcmeBrands. How may I help you? Customer: Hi! The website seems  to be running slow. I am able to load other websites so I was thinking there might be a problem Agent: OK. Let me investigate that for you. Customer: Thank you Agent: There are a number of things we can try. In the interim, I have notified our website team. Customer: Ok Agent: Please try logging out and then back in. Let me know if that does the trick. Customer: ok Customer: Thanks, that seems to have worked Agent: Great! Is there anything else I could help you with today? Customer: No, that was all. Thanks for your help. 
Agent: Hello, how can I help you Customer: I wanted to check on the order I made because the shipping was way too high for me. Agent: Do you want to downgrade shipping method? Customer: Well can I get the shipping waived by getting a refund on it? Customer: I mean I am a Gold member as well Agent: Are you trying to ship from/ to outside of the country? Customer: No I ordered the boots and they should be coming to me here in MI Agent: Can I get a name please. Customer: Joseph Banter Agent: Has your item already shipped? Customer: It says in transit Agent: Okay, and you are a gold member, correct? Customer: Yes I am Agent: I can add the amount you paid to shipping back onto your account. Customer: Okay thanks, that is what I wanted. Agent: Can I help you with anything else? Customer: That was all of it. Agent: Okay Have a great day! 
Agent: AcmeBrands, how may I help you? Customer: Hi, i have completed a return of an item but i have not been refunded yet Agent: Let me help you with that. Customer: Okay Agent: So you want to know what the status of your refund? Customer: yes, and get my refund Agent: Could I have your full name or account id? Customer: Name: Joyce Wu Agent: Could I have your username, email address and order id to validate your order? Customer: Username: joycew01 | Email Address: joycew01@email.com | Order ID: 7696407570 Agent: Thank you Customer: welcome Agent: It looks like your refund is still in progress after it was initiated online. Customer: Okay Agent: Can I help you with anything else? Customer: No that was everything, thank you for your help today. Have a great day Agent: You too 
Agent: Hello, how can I help you? Customer: Hi, this is Sanya Afzal, Silver member Customer: I just got a new promo code, but when I try to use it, the site says that the code is invalid.  What gives? Agent: Sorry to hear that. How long ago did you get the code? Customer: It's only been 2 days Agent: Oh, it should still be good then Let me check on that for you Agent: We value our customers and I'm going to generate a new code for you. Agent: 9Q3O3 Customer: Ah, thank you Agent: Here you are is there anything else I can help you with? Customer: No, that code seems to be working for me now.  Thanks for your help, that was all Agent: You're welcome. 
Agent: Good afternoon, how can I help you? Customer: Hi there. I need to return an item. Customer: It's just not the right color Agent: Oh I see, would you give me your full name or account ID Customer: yes it's Albert Sanders, my account id is unknown Agent: Oh I see, would you give me your full name or account ID Agent: additional to this would give me your order ID, username and email please Customer: my order id is 7661315552 Customer: username is alberts5 and my email is alberts5@email.com Agent: Ok everything in order, would you indicate your level of membership please Customer: it's silver Agent: Thank you, would you tell me when the date of the purchase was made? Customer: november 1 Customer: 19 Agent: ok perfect, the only thing I need would be for you to give me the full address. Customer: it is 5818 lexington ave san lima tx 22093 Agent: How would you like to process your return? by mail, in store or Drop off center Customer: mail is fine Agent: alright Agent: all set Mr. Albert! Agent: a pleasure to help you Customer: you too have a good tay 
Agent: AcmeBrands, how may I help you? Customer: Hey I'm trying to figure out if I can get an extension. My premium subscription fee is due, but I need more time to come up with the cahs. Customer: cash* Agent: Let me find out for you. Agent: Could I have your full name or account id? Customer: I'm just kind of in a bind now with the COVID-19 situation, but I really wanna keep my subscription active. Customer: Sure, it's Sanya Afzal Customer: My account ID is WC3F2Y6FOO Agent: I understand, lets see if we can do something to help you out. Agent: Could I have your order id to verify your identity? Customer: Sure, that'll be 5370440308 Agent: Thank you Agent: What is your membership level? Customer: bronze Agent: Thank you Customer: So, can you guys help me out or what? Agent: It does not seem that we can offer an extension at this time. I apologize that we cannot extend at this time. Customer: Can I speak to a manager to see if they can do anything? Agent: Sure, can I have your phone number so that our manager can give a call later today? Customer: Sure it's (304) 507-9540 Customer: Thanks for your help with that Customer: Someone is definitely going to call, right? You're not just yanking my chain? Agent: I have notified a manager to give you call at the number that you provided. Agent: And yes they will give you a call as soon as they can. Customer: Okay phenomenal, thanks Agent: Can I help you with anything else? Customer: That's it, thanks Agent: Have a good day. 
Agent: Hi how can I help Customer: Hi, I need help. Can you get me some detail on Tommy Hilfiger jeans, the ones that are 89.00? How long is the leg length, inseam or outseam? Agent: Just a moment Agent: The inseam is 36 and the outseam is 42 Customer: Great, thanks. Goodbye. Agent: This is intentionally long to allow tailoring Agent: Bye 
Agent: Hello, how can I assist you today? Customer: I want to check my order status.  My shipping charge was too much. Agent: May I have your full name or your account ID? Customer: Sanya Afzal Agent: May I have your username, email address, and the order ID? Customer: ok Customer: sa482943@email.com Customer: username is sa482943 Customer: oerder id is 4338839578 Agent: And what is the shipping status of your order? Customer: out for delivery Agent: I can offer you a partial refund of the shipping fee. Agent: The best I can give you is $8.00. Customer: ok great Agent: Would you like me to process the partial refund now? Customer: unless you can just cancel the order and I get a refund Agent: No if the item is out for delivery I cannot cancel the order. I can only give you a partial refund of fees. Customer: ok Customer: you can process the partial refund Customer: thank Agent: Ok, it should appear on your account now. Customer: you Customer: ok Agent: Is there anything else I can do for you today? Customer: no Agent: Have a great day. Customer: you too 
Agent: Hello, how may I help you? Customer: I forgot to add a shirt to my order for my brother's birthday gift. Help! Agent: Okay, I can help you add an item to you're existing order. Agent: Could I get your full name, please? Customer: ok good. Chloe Zhang Agent: Thanks, Chloe. I'll also need your account and order ID. Customer: Account ID: NUCNESKSYQ, Order ID: 7602908432 Agent: Thanks again. Do you you know the shipping status of the order? Customer: um, it says out for delivery, is that too late , yes? Agent: It's most likely too late, may I know your membership level? Customer: it is Gold. Agent: Well, it's too late to update that order, but we can place a new one for you now with no shipping fees as a thank you for being a gold member. Customer: Really, wow that is really nice! Agent: What is the name of the item? Customer: A shirt by Guess for $79 Agent: Okay, should I use the credit card on file for the purchase? Customer: yes please, do you have priority shipping? Agent: Yes we do Customer: oh good I need it soon. Agent: I've placed the order, it should be there the same day or shortly after your other purchase. Agent: Is there anything else I can help you with? Customer: You are a lifesaver. Thank you so very much! Don't need anything else. Be well. Agent: Have a good day 
Customer: Hello Agent: How may i help you? Customer: I have a question about your return policy Customer: I might want to return some of the clothes that I bought Customer: Can you explain your policy to me? Agent: i can give you some info on our return policy, no problem! Customer: Okay great Agent: may i get your name Customer: Joseph Banter Agent: Thanks Joseph Agent: I have an answer here Customer: Oh good Agent: Our return policy depends on membership level. Gold has unlimited returns, silver has 6 months to return, bonze only has 90 days, and guests are allowed 30 day. Agent: is there anything else i can help with? Customer: Okay Customer: Are returns free? Agent: yes, when made in the time windows above Customer: Oh great Customer: That is what I wanted to know Customer: Thanks for your help! Agent: have a greay day! Customer: you also 
Agent: Hello! Thank you for contacting us today. How can I help you? Customer: Hi. I was wondering what are the consequences of paying a subscription payment late. Agent: Sure I can help you answer that question. Can I ask you your name please? Customer: Albert Sanders Agent: Thank you, Albert! Let me look that up for you. Agent: Okay Albert. There will be a fee for any late payment on a subscription service. The fee is two dollars per day past your deadline. If you are a gold or silver member you have a grace period of five late days each month. Customer: What if I'm a Gold member? Agent: If you are a gold member there is a 5 day grace period each month where the fee is not applied as long as you make the payment within those 5 days. Customer: Okay. Thank you then Agent: Is there anything else I can help you with today? Agent: Thank you, Albert! Have a great day! 
Customer: Hello? Agent: hi Customer: Is this a computer or a person? Agent: What can I help you with today? Agent: A person! Customer: Ok, hi!  I need to check my orde history and am having trouble signing in to my account Agent: So you need help logging into your account? I can help you with that. Agent: First lets get some information. Customer: ok Agent: i need your full name please. Customer: Chloe Zhang Agent: Address please? Customer: 1369 2nd Ave  San Lima CA  30798 Agent: Thank you, and do you have a username I can search for as well? Customer: chloezhang061 Agent: Thank you. Customer: I lost the phone number that used to be on this account and I can't sign in without it Agent: I have created a new login password to go with the username that you provided. It is nrjca69v8i Can you see if you are able to log in now? Agent: Apologize for the repetitiveness, we are adjusting to our new system modifications today. Agent: Is there anything else I can help you with today? Customer: Well yes, I still cannot access my account!  I haven't received any information from you at all! Agent: I have created a new login password to go with the username that you provided. It is nrjca69v8i Can you see if you are able to log in now? Agent: (pasted from above) Agent: Please try to log in now. Customer: I apologize, I did not see the new information before.  Yes, I can log in now... thank you! Agent: You are very welcome! Is there anything further that I can assist you with today? Customer: Nope that's all.  Thanks! Agent: You're welcome, thanks for chatting with Acmebrand customer service. 
Agent: Hello, how can I help you? Customer: So according to my bank statement I was charged the annual fee of 99$ twice last night! Customer: pretty sur eyou guys double charged me Agent: I am so sorry about that. Agent: Can I have your name? Customer: david williams Agent: Can I have your account ID and order ID? Customer: 73V5KHZISW Customer: 2541183942 Agent: What is your membership level? Customer: Gold Customer: great Agent: I am very sorry about that issue, your account has been credited back the $99 Customer: that's fine thanks for making it right Agent: Is there anything else I can help you with? Customer: no thank you take care Agent: Have a great day 
Agent: Hello. How may I assist you? Customer: I bought a pair of boots and wanted to return them, they dont fit well Agent: Can I have your full name? Customer: Alessandro Phoenix Agent: Can I have your username, email, and order ID? Customer: aphoenix463 aphoenix463@email.com Customer: 6121633599 Agent: I located your purchase. Agent: What is your membership level? Customer: gold Agent: Okay. Agent: In order to print out a shipping label, I will need your full mailing address. Customer: 1898 Primrose Ave  Newark, CA 74986 Agent: Do you want to return the boots by mail, in person, or at a drop off center? Customer: mail is fine Agent: Okay, that process has begun, you should receive your label shortly. Agent: Is there anything else I can help you with? Customer: no that was all Agent: Thank you. I hope you have an excellent remainder of the day. 
Agent: Thank you for contacting AcmeBrands. How can I help you today? Customer: Hi there! I am remodeling my house and I plan to do quite a bit of shopping. Can you tell me what are the benefits of having a premium membership? Agent: I'm happy your interested in becoming a member with us. Could I please have your name? Customer: Crystal Minh Agent: Crystal, give me one moment while find that information for you. Customer: Alright thanks Agent: One of the best benefits is getting invited to the holiday extravaganza with open bar and free flights from any US location. Bronze members get free shipping and promos. Silver also get purchasing agents to assist them with orders. Customer: Is that all? I don't get any rewards or discounts or anything? Agent: Gold members get unlimited refunds and are our most trusted customers when it comes to transactions. Agent: Yes, all of our membership levels will be eligible for our various promotions run through the year. Customer: Alright, great. Thanks for the info. Agent: You're welcome. Can I help you with anything else today? Customer: Nope, thanks. Agent: Great, enjoy the rest of your day. 
Agent: Hi there! What can I do for you today? Customer: The website is very slow. Agent: Let me see if I can help you with that. Customer: It's not usable can you help? Agent: Can you first try logging out and then back in? That may reset things and make it faster. Customer: yes Agent: Please let me know if that helps. Customer: it did Agent: Great! Can I help you with anything else today? Customer: no Agent: Okay, have a good day! 
Agent: Hi, thanks for contacting AcmeBrands. How can I help you today? Customer: Help! My promo code won't work. It keeps coming up 'invalid' Agent: Sorry to hear that. I'd be happy to help you out. Customer: Thanks Agent: Can I get your full name or account ID please? Customer: David Williams Agent: Thanks. Agent: Do you happen to know how old the promo code is? Customer: no\ Agent: Typically our promos last 7 days, so if it's older than that, that could be the issue. Customer: its 8 days old Agent: Gotcha. Agent: One moment while I figure this out. Customer: ok Agent: I'm going to check the system here. Agent: Alright, it looks like there was some kind of issue with the promo code not being recognized correctly by our system. So I can go ahead and generate a new one for you. Customer: ok Agent: I went ahead and generated a new promo code for you, which is valid. Agent: It is: R1GI5 Customer: Thanks, that was all i needed today Agent: Sorry for the inconvenience. Agent: Ok, well then, we thank you for your business, and hope you have a fantastic day! Customer: you too 
Agent: Hello, how may I assist you? Customer: Hi! I want to buy some boots.  Is the laces black or brown Agent: The laces are black Agent: Do you have any other questions about the boots? Customer: Great thank you Customer: That is all Agent: Thanks, have a wonderful day 
Agent: hello, how can i help Customer: Hi I have a question about my account. I'm trying to log in but I forgot my username Agent: You need help in recovering your username> Agent: ?* Customer: I wanted to check on the status of my order but somehow my username escapes me Customer: yes Agent: Okay, can i get a full name please.\ Customer: Crystal Minh Agent: Thank you now I will need to verify your identity. I need your zip code, phone number Customer: 63449 Customer: phone is 136-472-4030 Agent: Okay, everything looks good. I will give you your username now. It is. Cminh1 Agent: Can I help you with anything else? Customer: great thanks! Customer: that's it Agent: Have a great day 
Agent: Hi, how can I help you? Customer: Hi I'm trying to check on my order's status. Customer: But I forgot my password. Agent: Okay, so you need to recover your account passowrd? Customer: Yes! Agent: Can I have your full name and username Customer: My name is Crystal Minh and my username is crystalm020 Agent: I cannot recover the password, but I can get you a new one. To do that I need to verify the identity. I need your pin number or the answer to a security question. Customer: How many digits is the pin? Agent: I don't know. How about this, what is your mother's maiden name. Customer: Oh I found the pin Customer: 206968 Agent: Thank you, I will send a reset code to the email on file. Please follow the instructions in that email. Is there anything else I can do for you? Agent: Hello? Customer: Ok that's great, thanks for the help! Agent: Have a good day. 
Agent: Hello. How may I help you today? Customer: I'm wondering about my account, if it includes international shippin? Agent: Ill take a look. Can I have your name please? Agent: hello? Customer: Joyce Wu Agent: Your account does not offer international shipping Customer: Okay, not what I was hoping, but does answer my question. Customer: That's all I need right now. Agent: If you have any further questions about your account subscription services you can check the site FAQ Agent: Ill send you a link Agent: Have a nice day. 
Customer: Hi! My return has not come through even though I completed it? Agent: I'm sorry to hear that, may I have your full name or account ID to find you in our system? Customer: Sure! Joseph Banter Agent: And to clarify, have you returned items and have not gotten the money back for them yet? Or is it a different situation? Customer: Correct to the first one. Agent: Got it. So I will need your username, email address, and the order ID. Customer: Username: jb867212, Email Address: jb867212@email.com and Order ID: 7121326272 Agent: And then for your refund would you like it in the form of a gift card, a value added to your account, a paper check mailed to you, or directly back on your credit card? Customer: credit card, please. Agent: Do you happen to know how much you are due? Agent: And I will need your account ID as well, please. Customer:  I don't see my account ID, and it's 69$ Agent: Okay, without your account ID I can offer you a paper check or a gift card. I apologize. Customer: Gift card then. Agent: May I have your address to send it to? Customer: Sure Customer: 3328 Circle Drive  San Lima, NY 58584 Customer: Thanks! That's all I needed. Agent: Alright, keep an eye out for that gift card. It should arrive within a week. Is there anything else I can help you with? Customer: Nope. Agent: Have a wonderful day and let us know if you have any other questions. 
Agent: Welcome to AcmeBrands. How may I help? Customer: Hi, I made an order recently, but just had to move in with a friend. Can I change where my package is delivered? Agent: Sure. Let me look into that. Agent: What is your full name and account ID? Customer: Alessandro Phoenix Customer: Account ID: 4WJ5KOVYCS Agent: What is your current street address? Customer: 4732 Lincoln Ave  Baltimore, CA 60591 Agent: What is your telephone number and email adress Customer: (328) 468-8943 Customer: aphoenix983@email.com Agent: What is the new street address? Customer: 6815 Washington Ave Baltimore, CA 60592 Agent: OK. I have updated the account. Anything else? Customer: No, that was it. Thanks! 
Agent: Hi, and thanks for choosing AcmeBrands! What can I do for you? Customer: Hi, I am trying to search for something on your website but the search does not seem to be working.  I just keep seeing the spinning wheel.  Is there something going on with the website? Agent: Sorry to hear. I'll take a look for you! Customer: k, thanks Agent: Have you tried logging out and logging back in? Customer: I have done that.  I even closed the browser and reopened it. Agent: Have you tried clearing your cookies? Customer: I haven't cleared my cookies for a while, do you think that could be the problem? Agent: It could be. Please give it a try and let me know if it works. Sometimes, browsers can get clogged up and cause issues. Customer: okay, please give me a moment Agent: Of course. Customer: okay I did that and now I am logging back in Agent: Okay. Customer: thank you so much, that seems to do the trick Agent: Great! Can I help you with anything else today? Customer: no that's all.  have a nice day Agent: You too, thanks! 
Agent: Hello, how can i help you? Customer: Hi Customer: I want to check a shipping issue because the cost of shipping was too high Agent: I will be happy to help you with that. Agent: What are you hoping to have done to shipping cost? Customer: Help me check maybe there is an issue with it Customer: Probably an overpricing Agent: Okay, can I get a name please. Customer: Joseph Banter Agent: I have found your account. Can I now get your username, email and order id please. Customer: Username: josephbanter094 Customer: Order ID: 9989393537 Customer: Email Address: josephbanter094@email.com Agent: Now can I get the status of your shipment. Customer: Shipping Status: Order Received Agent: Okay, I will be able to waive the shipping fee. Customer: Thanks Customer: Would appreciate that Agent: I just waived it for you. Can i help you with anything else? Customer: That will be all Customer: Thanks Agent: Have a great day. 
Agent: hello, how can i help you Customer: Hi I was wondering what the return policy is. Agent: I will be happy to help you with that. Agent: The policy is depended on what level you are. If gold You get unlimited returns. If silver you are allowed to return only within the last 6 months and with bronze you are limited within the last 90 days but with guest you can only return within the l Agent: last 30 days Customer: Thank you! Agent: Do you need anymore help? Customer: No that's all. Agent: Have a great day. 
Agent: Hello! How may I help you today? Customer: Good morning I was wondering if the pants I ordered will shrink Customer: after washing because I would like to order another pair Agent: Oh I Understand. I will look that up for you. Agent: If you properly wash them they will not shrink.  To preserve the color, pull them inside out and use cold-wash. Agent: We prefer you to hang them out to dry, but a normal dryer low tumble can be used also. Agent: Is there anything else I can help you with? Customer: Ok thank you Customer: No thank you 
Agent: Hi how can I help you Customer: I would like to return an item because it is the wrong color Agent: OK what is your full name Customer: Rodriguez Domingo Agent: And gan I get your user name, email and order id Customer: Username: rodriguezdomingo059 | Email Address: rodriguezdomingo059@email.com Customer: Order ID: 1610331865 Agent: Thank you. And what is your membership level Customer: Silver Agent: How long ago was the purchase made? Customer: 2019-12-13 Agent: Great you're within the silver return period Customer: Thats good Agent: I need your full address for the return label Customer: 2611 Kennedy St  San Lima, TX 69701 Agent: And do you want to return by mail, in store or drop off center? Customer: I would like to in store Agent: Your return label will be emailed to you, just take it with the item to the store and you'll be all set Agent: Anything else I can help you with? Customer: Okay, That will be everything, thank you again for all your help Agent: Have a nice day Customer: you too 
Agent: Hi. How can I assist you? Customer: I'm looking at a Tommy_Hilfiger shirt and it is ALWAYS out of stock.  Can you look into that for me, please? Agent: Sure thing. What's your name? Customer: Crystal Minh Agent: It seems like there has been an especially high demand for those shirts over the last few months. Customer: There must be.  Every time I try to order it is gone Agent: However, our purchasing team can only see that we sell them all, not that customers are trying to purchase them and are unable... So I will write a report for them to ensure they're aware of the lack of supply on our part. Agent: Do you want to try it again in a few days? Customer: Is there anyway to put it on back order so the next time they are in stock, I get one? Agent: Absolutely. Agent: Should I use the credit card on file? Customer: Yes, Please Agent: Okay, will do. Customer: Great, thank you. Agent: All set. As soon as we get more, your order will be processed and shipped. Agent: Can I help with anything else? Customer: That's all for today. Agent: Great. Have a wonderful day! 
Agent: Hello, how may I assist you today? Customer: Hi. I am considering buying a shirt but i have a few more questions about it. Agent: Sure, what is your question? Customer: the 54 dollar calvin klein shirt, how wide is the collar? Agent: The standard size is 15". It's designed for comfort and they're not tight. We have larger and smaller sizes available as well. Agent: I hope that answers your question! Agent: Is there anything else I can help with? Customer: nope that's it, thanks! Agent: Thanks, have a great day! 
Agent: Good afternoon, how can I help you today? Customer: Hello, I need to get a refund on an item I purchased Agent: Alright, just to clarify, you are wanting a refund on an item? Customer: yes please Agent: Great, I can help you with this. May I ask the reason for the refund? Customer: I decided I did not need it Agent: No problem. Can I get your full name or Account ID? Customer: Albert Sanders Agent: Thanks Albert. I just have to validate the purchase. Can I also get your username, email address and Order ID? Customer: asanders697,asanders697@email.com Customer: 2516251634 Agent: I was able to validate that purchase. How did you want me to apply your refund? Customer: Back to my card on file Agent: Great, give me a moment while I do this for you. What was the price of the item Albert? Customer: $74 Agent: Alright, I've put $74 back on to the card on file. Is there anything else I can help you with today? Customer: Thank you that is all Agent: Have a great day Albert! 
Customer: Hello, I am trying to purchase something off the website and my credit card keeps getting rejected. Agent: Hi~ sure let me look into that for you! Agent: what is your name? Customer: David Williams Agent: Can you please trying to enter it again Customer: I have tried that several times Agent: okay, can you log out and log back in please Customer: Thanks, that seemed to work Agent: great!! Agent: can i help you with anything else? Customer: That is all 
Agent: Hi, how can I help you today? Customer: Hi, i am looking to figure out my local stores hours Agent: ok, I can help with that Customer: I need the hours for the store closest to Primrose Ave in Newark WA Agent: Ok, one moment please Agent: Ok, your local store hours are 8AM to 11PM. I also recommend checking online at www.acmebrands.com to make sure your local store isn't changing their hours due to issues in Washington right now Agent: If they are closed you can make purchases and get refunds online at the website. Customer: perfect Agent: Is there anything else I can do for you today? Agent: Have a great day, Good bye 
Agent: Hello, how can I help you today? Customer: Hello. I bought a jacket and I was looking at the delivery time. The time isn't right. Agent: Okay, what seems to be the problem? Customer: I'm just trying to see what happened with the delivery time. Agent: I'm asking what's wrong with the time? Customer: Oh, sorry. It's scheduled for evening delivery but I thought it would come around noon with the mail. Agent: Okay, let me see what I can do to fix this for you. Agent: Can I have your full name? Customer: Yeah, Norman Bouchard Agent: And your account and order ID's? Customer: My account is V0MTNVNV1F and the order number is 0876054198. Agent: Okay, let me check what happened. Agent: Can I ask the shipping status of the order? Customer: It says it's already out for delivery. Agent: Well then I'm sorry to say this, but there's nothing I can do for you in this case. Agent: The system is showing me that the time requested when you ordered this was evening, and since it's already left our warehouse I can't change it. Customer: Ah, I must have set that up wrong. That's alright, just inconvenient today. Thanks anyway. Agent: Is there anything else I can do for you? Customer: No, I think that's it for now. Agent: Then have a nice day! 
Agent: Hello, how can I help you today? Customer: Hey I need to add an item to my order. Agent: Happy to help, may I have your full name please? Customer: Thanks, Joseph Banter Agent: thanks Joseph. Agent: To verify your identity, I also need your account id and order id please. Customer: OKHBQJKQIT & 0346659107 Agent: Perfect. What is the shipping status of your order? Customer: It's in transit Customer: I just would like to order the item without having to pay for shipping again Agent: Sorry it is too late to add an extra item since it is in transit. Agent: Okay, what is your membership level? Customer: gold Agent: I can ship the new item to you ASAP in a separate order with no shipping fee. Customer: That would be great thank you Agent: What is the new item you want to add? Customer: I need the $79 Guess Boots Customer: Thanks! Agent: Purchase of the new item has been made. Customer: I appreciate your help Agent: Great, is there anything else that I can help you with? Customer: That's all! Agent: Have a nice day! 
Agent: Hello, how can I help you today? Customer: Hi, I'm looking at these Tommy Hilfiger boots and looking to see if there is a warranty Agent: There is a 12 month warranty regarding workmanship or material defects for the boots. Agent: This does not include normal wear and tear of regular use. Customer: awesome! Agent: The 12 month period is from the date of purchase. Customer: good to know, gonna add them to my cart Agent: Is there anything else I can answer for you today? Customer: nope Customer: thx Agent: Have a good day. 
Agent: Hi, there!  How may I help you? Customer: I ordered only one item but I got an email that I ordered two. Agent: Okay, I will look into that for you.  May I have your name? Customer:  Alessandro Phoenix Agent: May I have your Account ID and Order ID? Customer: RPF68TQXGN,1400344806 Agent: Do you have the shipping status? Customer: In Transit Agent: May I have your membership level? Customer: Gold Customer: The item was 59 dollars Agent: Okay, it's been taken care of.  Anything else today? Customer: no Agent: Have a great day! 
Agent: Hello, how can I help you today? Customer: i have a question about an item that i am interested in. Agent: Okay, what item and what would you like to know? Customer: it is a michael kors shirt and i can't tell clearly from the image if the buttons are brown or black. Agent: Our buttons are dark brown, the purchasing team chose as such because they're considered more stylish! Customer: ok.  that is the button color i wanted! Agent: Good to hear! Agent: Is there anything else I can help you with today? Customer: that is all i needed.  i can complete my order now myself on the site. Agent: Okay then, have a nice day! Customer: thanks. 
Agent: Hi.  How can I help you? Customer: Hi, can you let me know if the Michael Kors shirt will shrink after washing it? Agent: Yes, I can help with that Agent: Shirts can shrink if they are washed in hot water or dried in hot air.  If you only wash it in cold water it will not shrink. Customer: Okay great, thanks! Agent: Can I do anything else for you today? Customer: No Agent: Ok, I'll end this chat now 
Agent: Hello, how can I help you today? Customer: Yes i'm wanting to check my subscription status to make sure its active and if i need to pay the fee Agent: Okay, let me help you with that Agent: Can I have your full name? Customer:  Albert Sanders Agent: And your account and order ID's? Customer: LFDSQUT0LX, and 3852414025 Agent: Okay, let me pull up your info, Agent: Okay, it's not active at the moment, and you owe $20 to reactivate it. Agent: Would you like to do that? Customer: ok i would like to pay that with the card on file Agent: Okay, it's been paid. I'm also sending you a link to where you can access this information yourself in the future. Customer: ok Agent: Do you have access to your username? Customer: AlbSanders145 Agent: Okay, then everything is sorted. Agent: Is there anything else I can do for you today? Customer: that will be all Agent: Then have a nice day! 
Agent: Hello, how can I help you? Customer: Hi.  My name is David Wiliams.  I have a question about this Michael Kors jacket for $64. Agent: What would you like to know? Customer: I think this item is very overpriced and saw it cheaper on another website. Agent: I'm sorry to hear that Agent: Our pricing algorithm sometimes lowers the price based on demand Agent: If you check back later, it may be cheaper Customer: Can you adjust the price now? Agent: I may be able to offer you a discount Agent: Can I get your full name, account ID, and order ID? Customer: My account ID is EHNDUKAGVT.  My order ID is 9491424656. Agent: Okay, I can offer you a promo code for 50% off: 5JFH5 Customer: That's great!  Thank you. Agent: Is there anything else I can help you with? Customer: That is all for today. Agent: Have a great day! 
Agent: Hi! How can I help you today? Customer: Hi Customer: I am wondering how wide the collar is on the guess shirt Agent: I can look that up for you, can I get your full name first? Customer: Chloe Zhang Agent: Just one moment, Chloe. Agent: The standard collar size is 15 inches. The smaller one is 14 inches and the larger one is 16 inches. Customer: Awesome.That is exactly what I needed Agent: Great! Agent: Is there anything else I can help you with? Customer: Nope Agent: Have a great day, Chloe! Customer: You too 
Agent: Hi, how can I help you? Customer: hello Customer: I am frustrated because the search function on your website doesn't seem to work Customer: every time I search for something, there are 0 results Agent: Sorry you are dealing with that Agent: I should be able to help Agent: First let me notify our internal website team that the search function is not working Customer: ok Agent: Next, can you try logging out of your account and logging back in? Agent: This sometimes fixes the problem Customer: ok, give me one sec Agent: ok Customer: nope. didn't work Agent: Okay, can you try clearing out the cookies on your browser? Agent: I can explain how if you need me to Customer: I already know how Customer: give me a sec Agent: ok Customer: ok. search is working now Agent: great! Customer: I guess it was a cookie issue Agent: yeah, that fixes it a lot of the time Agent: Can I help with anything else? Customer: no, that was all. thank you so much for your help Agent: You're welcome Agent: Have a great day Customer: you too 
Agent: Welcome Agent: How may I help you? Customer: Hi. I’d like to check the status of my order because I’m worried my payment method was wrong Agent: Oops Agent: You mean you placed the order with the wrong payment method Agent: Give me your full name or account id Customer: I think so. I just want to see if it went through Customer: Albert Sanders Agent: I need your account id and order id Customer: Account ID: PPUPCXLMU0 Customer: Order ID: 0364747045 Agent: What is the shipping status of your order? Customer: Order received Agent: What is your desired payment method? Customer: My paypal Agent: It has been updated Agent: Everything should be fine now Agent: If I may ask did you receive an email concerning the status of your order? Customer: Yes Agent: You should have talked about the email part Agent: I need to confirm your purchase Agent: Give me your username and email Customer: Jeez sorry Customer: Asanders Customer: asanders@gmail.com Agent: Everything seem right with your order. We've changed the payment method Agent: I have updated the date. Everything is perfect now Customer: Great Customer: thanks 
Agent: Hello, how can I help you? Customer: I don't understand why items are always out of stock, i have been checking everyday Customer: and nothing "out of stock" Agent: Sorry about that, let me look into that for you. Customer: Okay Agent: Could I get your name or account ID please? Customer: Chloe Zhang Agent: I'm going to contact our purchasing department so that they can address this problem. Customer: Okay thank you for that Agent: Does that help to resolve this issue for you? Customer: Yes, thank you again Agent: Great, can I help with anything else? Customer: No that is everything, Agent: Have a great day. 
Agent: Thanks for contacting AcmeBrands, what can I do for you? Customer: Hi my cart isn't updating, so I can't buy this jacket Agent: No problem, let's troubleshoot this issue Agent: Can you please refresh the page and try adding the jacket to your cart again? Customer: OK, i'll give that a shot Customer: OK, that did not work Agent: Interesting ... Agent: Can you check whether the item is listed as out of stock? Customer: yea, not the case Customer: Clearly should still be available Customer: Actually, I'm a gold member Customer: I know you can just purchase it for me Customer: can we do that? Agent: Certainly, can I get your full name? Customer: Norman Bouchard Agent: Ok, Norman, I see that you are a gold member.  I'll go ahead and make the purchase for you Agent: What brand of jacket are we talking about here? Customer: Calvin Klein jacket Agent: There you go, we charged the credit card on file and the item will be shipped to you in 3-5 business days Customer: Ok, thanks Customer: that's what i was looking for Customer: don't need anything else Agent: In that case, thanks and have a nice day! 
Agent: AcmeBrands, how may I help you? Customer: I would likt to pay any remining balance on my account so i can activate my subscription Customer: remaining Agent: Ok, let me help you with that. Agent: Do you know how much you owe? Customer: No i do not Agent: Could I have your full name or account id? Customer: Crystal Minh Customer: F7D3MPWDRX Agent: Could I have your order id? Customer: 6487019331 Agent: Thank you Agent: According to the system, you owe $14. Customer: Ok i would to pay that with the card that on file Agent: Ok Agent: Your account has been renewed. Agent: Can I help you with anything else? Customer: OKay, thank you for everything Customer: That is everything i needed help with today Agent: Have a good day. 
Agent: Hello thank you for contacting us. How may I help you? Customer: I'm trying to use a promo code that I got but it keeps saying it's invalid. Agent: Oh I'm sorry to hear that. Let me try to look into it for you. Agent: Can I have your full name please? Customer: Joyce Wu Agent: Thank you Joyce. I was able to pull up your account. Agent: Most promo codes are only good for 7 days. Could you check the issue date for me? Customer: Shoot I got it 8 days ago. Is there anyway I can still use it? Agent: Let's see if I can help. Agent: What is your membership level? Customer: Guest Agent: Alright I'll need to double check if the code should still be functioning. One second. Agent: Yeah it looks like it is already expired. I'm sorry but there's nothing I can do in this case. Customer: Awww, ok. Agent: Again I'm sorry. Was there anything else I could help you with today? Customer: No that's all I need Agent: Alright then, Thank you for shopping with us. I hope you have a good day. Customer: Thanks 
Agent: Hello Customer: Hello, I have a particular question about a Tommy_Hilfiger shirt, it's the $64 one. Agent: Ok. What's the question? Customer: How wide is the shirt's collar? Agent: Give me a moment to check it out Agent: Our shirts are actually designed for extra comfort and they do not have tight collars. Standard collar size is 15 inches, smaller ones 14 inches while large is 16 inches Customer: Okay, that answers my question. Customer: I was wondering if it would be tight. Agent: They are made for comfort. Agent: Is  there any other thing you wish to know? Customer: No, thanks for the info. 
Agent: Hi, how are you doing today? Customer: What are the benefits of a premium membership? Agent: Our memberships have tons of great benefits! We have a yearly holiday party for them with open bar and free flights in the US. Bronze members save on shipping and receive promo codes. Silver members do as well, and can also have agents place and canc Agent: cancel orders at any time. Gold members receive all these perks as well as unlimited refunds. Customer: Great I'm shopping for swimsuits for a beach trip, and I wanted to check it out. Agent: Yes, I definitely recommend becoming a member! Agent: Is there anything else I can help you with today? Customer: Thanks so much for your help! Customer: that's all Agent: You're welcome :) 
Agent: Hello, thank you for contacting us today. What can I help you with? Customer: I was wondering what your refund policy is. Agent: Sure thing,  Can I have your first and last name please? Customer: David Williams Agent: Alright sorry that took so long. Agent: We can offer refunds when an Item hasn;t been shipped yet but we'll need to validate the purchase first. Agent: This requires your order ID, user name, and email address so when requesting a refund make sure you have these handy. Customer: Well, I want to buy a present for a friend. What if he doesn't like it. Can I get a refund? Agent: This would depend on your membership level as it also involves returning the item. Do you have a membership with us? Customer: Yes. Gold level. Agent: Alright perfect. As a gold member you can make a return to us anytime.. Customer: OK. Great. Thanks Agent: Was there anything else I could help you with today? Customer: No. Thats it. Thanks. Agent: Thank you for shopping with us and have a great day! Customer: You too. Goodbye. 
Agent: Hello! How can I help you today? Customer: Hello, I chose the wrong size for something and I wanted to remove the second item from my cart if I could.  I was going to buy it but it's not the right size and I didn't intend to actually purchase it. Customer: My order sorry, not my cart. Agent: So you want to remove an item from your order? Customer: Yes. Agent: Was it delivered yet? Customer: No, it says it's in transit on my end. Agent: Ok. I can help you with that. Customer: Thank you! Customer: My name is Chloe Zhang, my Account ID is L5WOMYHT2C, my order ID in case you need that to look it up for reference is 0653978900 Agent: First I'll need to pull up your account, can I have your full name or order ID please Agent: Oh Ok. Thank you! Customer: You're so welcome! Agent: And I was able to verify your identy. Customer: :)  Good deal. Agent: You said it's in transit, correct? Customer: Yes. Agent: Do you know your membership level? Customer: It's Guest. Agent: I'm sorry, since you are a guest, you'll have to wait until you receive the item and then contact us back to initiate a return. Customer: Oh okay thank you.  That's all I needed to know. :) Agent: I'm sorry I couldn't be of more help. Agent: Is there anything else I can do for you today? Customer: Oh that's okay. Customer: No that was all. Agent: I hope you have a great day. Customer: You too! 
Agent: Hello! Thank you for contacting us today. How can I help you? Customer: why is the website running really slow? i would like to know what is going because the website is not usable at this speed Agent: Oh I'm sorry for that inconvenience. Let's see if we can work through it together. Can I have your name please? Customer: Crystal Minh Agent: Thank you, Crystal. Okay. I'm going to quickly send a report to our Website Team to see if it's something they can fix first. Give me one second. Customer: ok Agent: Alright. Can you try logging out of your account and then back in and see if that fixes it? Customer: will try this now and will let you know Customer: still not working Agent: Okay. Can you try visiting another website and see if it's slow there also? If that's the case it could be an issue with your internet. Customer: will try this now Customer: it is also slow on another website Agent: Okay I believe that it is an issue with your internet then and not an issue with the AcmeBrands website. Customer: ok Agent: Would you like me to make the purchase for you or would you like to try again later? Customer: i would try again later Agent: Great. Is there anything else I can help you with today? Customer: that is all Agent: Thank you and have a great day! 
Customer: Hi! Can someone help me? Agent: Hi, how can I help you? Customer: I got a weird email saying that there's something wrong with my order. Customer: Something about the shipping cost not being included in the total cost of the order. Customer: Is that right? Agent: I can look into it for you. I'll first need your full name, account ID, and order ID, please Customer: Joyce Wu Customer: WEQEWIB0I6 Customer: 9997212368 Agent: Okay, so the email said you had an extra shipping cost? Customer: Correct, the email did not show the shipping cost as part of the overall total. Is that right? Agent: Sometimes there is no shipping cost. Is it saying that we are charging you extra for the shipping? Agent: If so, how much does it say we are charging you Customer: No Customer: As I mentioned, I received an email telling me there was something wrong Customer: So I wanted to check the status of my shipment, and I wanted to know if the inaccurate details in the email were right or not? Agent: Okay, the system is showing that the email was correct. But there is no issue with your order. It is being processed and should ship out shortly. Customer: Okay, if you say so! Agent: Is there anything else I can help you with today? Customer: That's all. Thanks. Agent: Have a great day. 
Agent: This is Acme customer support. How may I help you today? Customer: I have a promo code that I got five days ago, anytime I try and use it i get an invalid message Agent: I'm sorry to hear that. Can I get your full name and I'll look into that issue for you. Customer: David Williams Agent: Just a moment, sir. Agent: And you say that code is only five days old, is that correct? Customer: thats right Agent: got it. Agent: I can see that you are absolutely correct and I'm very sorry for the error! Agent: I'm going to immediately issue you a new code, is that satisfactory for you? Customer: that works just fine Customer: thanks Agent: Here is the new code: N5ZUZ and of course, it is good for 7 days. Customer: i appreciate it Agent: Is there anything else that I can help you with today? Customer: thats all Agent: Thanks for shopping with Acme. Have a great day! 
Agent: good afternoon, how can I help you? Customer: Hello there - I am trying to order something off your website but it's loading too slow Customer: It takes at least two minutes for any page to load Customer: and sometimes it just freezes Customer: This is not happening to me on other websites Agent: I understand, just to verify once you load the page, do you get any errors? Customer: No, but sometimes the images are jumbled looking Agent: ok let me notify the website team about this issue. Agent: one moment please Agent: so they review this problem. Customer: Okay Agent: Then let's do a series of steps to see if any one solves your problem. Agent: you already try to log out of your account and log back in? Customer: I have tried but it takes very long to do either of those things Customer: It is very frustrating Agent: I understand how you feel, let's see another solution that will help you. Agent: will you have multiple tabs open in your browser? This can cause slow browsing. Customer: I have one other tab open Customer: But things load okay on that one Agent: ok, let's do the following I have already notified the website team to review the problem, if you have a product in mind that you already want to buy I can make the purchase for you if you want. Agent: But if you just wanted to browse the website, I recommend waiting for the team to do the review. Customer: I don't know what I specifically wanted to buy Customer: I guess I can wait Agent: I understand, sorry for the inconvenience caused Customer: It's okay Customer: Thanks for your help Agent: in a few days everything should be in order Agent: not problem Agent: have a nice day 
Agent: Hello, how may I help you today? Customer: HI THE WEBSITE IS RUNNING REALLY SLOW Customer: its not working at this speed Agent: Thanks for your message. I will write up a report about the slow speeds for the Website team to fix. Agent: Did you try logging out and logging back in? Agent: Hi, are you still there? Customer: yes i am still trying to find an idea Agent: Great, I am happy to help. Customer: can you give me another idea Agent: You may try visiting another website first. Customer: ok i tried that thats not working Agent: You may close all the other tabs on your browser, and other programs that may be running. Customer: ok i tried to close ebetyhing up again that worked . Customer: everything Agent: Great, is there anything else I can help you with? Customer: no thank you Agent: Have a nice day! Customer: thanks 
Customer: Hi I have a problem logging in. Can you help me? Customer: hello? Customer: is there anyone there? Agent: Hi! Agent: Yes, I can help you with that. Customer: ok great Customer: I wanted to check on the status of my order but forgot my username Agent: I see, I can help you recover your username! One second, please. Agent: Can I have your full name and/or account ID, please? Customer: Chloe Zhang Customer: I'm a gold member Customer: if that helps Agent: Got it, thanks Chloe! I've pulled up your account. Agent: Can I also have your zip code, phone number, and/or email address? Any 2 of these items would be sufficient for me to help verify your identity in our database. Customer: ok my zip is 77148 Customer: email is chloezhang085@email.com Agent: Perfect, I've verified your identity! Thanks! Agent: It looks like your username is czhang1. Agent: Does this help you? Is there anything else you need to help recover your account? Customer: that's it yes! Customer: I forgot the last digit Customer: thanks that's it Agent: No problem, I'm glad I could help! Have a great day! 
Agent: How may I help you? Customer: I would like to know more information about the sleeve length of a shirt? Agent: Arm length on smalls is 32 inches, medium is 34, large is 36. Customer: Ok, that is helpful. Agent: Anything else today? Customer: That is all! Thanks!! Agent: Have a good one! 
Agent: Thanks for contacting Acme.  How may I help you today? Customer: Hello! I'm trying to make a purchase but I can't sign out Customer: I can't place the order because I can't get into my account Customer: My password is not working. Customer: David Williams by the way. Agent: Oh, I'm sorry to hear about the problems you're having, let me see if I can help Customer: Ok thank you. Yes I need to reset it. Agent: Okay, Mr. Williams.  Just to confirm that we are on the same page, you are unable to get into your account, and you would like your password reset? Customer: Yes that is correct Agent: do you have your username handy? Customer: davidw62 Agent: Okay, and I will not be able to find your existing password for you, but I'd be happy to create a new one for you.  That way you can change it at your own leisure Agent: I would just need a little bit of secret information before I can access the password.  Can I ask for either your PIN number or the answer that you gave to our security question? Customer: Yes! Customer:  Thank you that's great. Customer: 44005 Customer: That is my pin Agent: Thanks Agent: Your new temporary password is 3dmb4h67stx Customer: Ok perfect. I will go ahead and reset it now. Customer: Thank you! Agent: You're very welcome.  May I help with anything else today? Customer: Nope! THat will be all. Thanks Agent: Excellent.  Have a great day 
Customer: Hello. I am confused about something and I need help Agent: Okay, what seems to be the problem? Customer: I see a bill from you guys for these boots but I never purchased them on your site. I don't understand why I got a bill Customer: I don't want to pay for something that I didn't buy Customer: Can you help? Agent: I see, let me check that for you. Customer: Okay Customer: Do you need any information from me to do that? Agent: Did you make any purchase from us at all? Customer: No, I didn't Customer: I haven't bought anything Customer: So I am very confused about this bill Agent: Okay, I'm sure we can resolve this issue. Agent: Could I get your name or account ID? Customer: Alessandro Phoenix Agent: Okay, could I get your username, email address and order ID please? Customer: alessandrophoenix597 Customer: alessandrophoenix597@email.com Customer: 8211314334 Agent: Thank you. Agent: Could I get your membership level with us? Customer: Silver Customer: Can you fix this? Agent: I'm very sorry Mr. Phoenix but the system does not show any errors so I just can't do anything at this time. Customer: Really? Customer: But I got a bill for these boots that I didn't buy. And there's nothing you can do? Customer: I want to speak to your manager Agent: I'm afraid I can't do anything else. Have a nice day. 
Customer: Hi, I made an order but recently moved. I'm not at my old address anymore. Can we change the shipping destination? Agent: Sure, what is your name? Customer: Joyce Wu Agent: What is the current shipping status of the order? Customer: Out for Delivery Agent: Can I have your username, email, and order ID? Customer: Username: jwu66248 Customer: Email Address: jwu66248@email.com Customer: Order ID: 7198344291 Agent: What is the new address you need it shipped to? Customer: 5151 2nd Ave San Mateo, TX 73163 Agent: Great, I've changed your order to ship there. Agent: Is there anything else you need? Customer: No, that was it. Thanks! Agent: You're welcome, have a nice day. 
Customer: Hi, can you explain to me your typical return policy?  I am only a bronze level but often times things don't fit right. Agent: Sure, let me look into that for you. Agent: Bronze members are able to return items within a 90 day timeframe . If it has been longer than 90 days, you are able to return as long as you have a receipt or the item is still in the original package. Customer: Ok that should be fine.  I mean I put on weight and take it off pretty quickly but sometimes it just doesn't fit when it arrives Agent: Yes, you shouldn't have any problems as long as it's within that 90 days :) Agent: Can I help you with anything else? 
Customer: Hello? Agent: Hi there, and thank you for contacting AcmeBrands. How can I help you today? Customer: Hi! Customer: I need to make some changes to my shipping address Agent: Okay, I'm more than happy to help you with that. Agent: Can I get your name or account ID so that I can pull up your account, please? Customer: okay Customer: I'm Sanya Afzal Agent: Great, I've pulled up your account! Agent: Can you verify your current address, please? Customer: I already put my order in, is it too late to change the details? Agent: Hopefully not, I will try to put it into the system. What is the current address on file? Customer: the current address is 3505 1st ave Baltimore TX 76438 Agent: Got it, thanks. Agent: I will need to verify your identity. I have your ZIP code now, so can you just send your phone number and PIN, please? Customer: phone is 004-510-4494 Customer: I don't think I remember my PIN Agent: No worries. I can verify using your username, if you have that handy? Customer: yeah!  It's sa495897 Agent: I'm having a problem with the system, I'm afraid. It actually needs your account ID and order ID. Can you provide those, pleae? Customer: my boyfriend is a real jerk and this was supposed to be a gift for him.  I moved in with the neighbor across the street and I don't want my jerk face EX boyfriend to get it!!! Customer: ok yeah sure.  Sorry, I had to rant a little Agent: Oh, I understand that that's definitely a tough situation. Agent: No worries. Customer: account ID 0vb0aqd05u Customer: order ID 8895215719 Agent: Perfect, I've verified your account! Agent: Can you please provide me the new address that you would like to have on the account? Customer: sure it's 3508 1st ave Baltimore TX 76438 Agent: It was successful! Agent: Is there anything else that I can help you with today? Customer: Oh thats great!  No, not unless you want to give me relationship advice, that is all I meeded! Agent: I'm afraid that I'm not qualified to do that, but I wish you luck. Thank you, and have a good day! 
Agent: Hello, how can i help you today Customer: WHAT IS THIS MADNESS?! Customer: You think just because of COVID-19, y'all can charge exorbitant fees for shipping?! Customer: NO, SIR! I demand to have my order cancelled and refunded. Agent: Of course, could i get your full name or account ID please Agent: Im also gonna need your username email adress and order ID Customer: Norman Bouchard Customer: nbouchard511 Customer: nbouchard511@email.com Customer: Order ID: 0395497327 Agent: Okay how would you like your refund Agent: gift card promo code credit card or paper check Customer: Well this is due to how insanely high the shipping cost is. Customer: So I don't care how you refund me. Just cancel the order and get it done! Agent: Okay it will be refunded to your credit card Agent: Is there anything else i can help you with Customer: No, that's it for today. Agent: Okay, have a nice day 
Agent: AcmeBrands, how may I help you? Customer: Hi Agent: Hello Customer: I would like to check the status of my order Customer: has my card been charged? Agent: Let me help you with that. Customer: I used my debit card but would rather use my credit card Agent:  Could I have your full name or account id? Customer: Norman Bouchard Agent: Did you get an email saying your card wasn't charged or is it that you just want to change your payment method before it is charged? Customer: I just want to change my payment type Customer: Is it too late? Agent: Ok Agent: Let me see Agent: I need to verify your identity first, could I have your account id and order id? Customer: jiawgtp9vj Customer: 2761914900 Agent: Thank you Agent: And could you tell me the shipping status of your order? Customer: in transit Agent: Thank you Agent: I can still change your payment method from debit to credit. Agent: Is that still right? Customer: yes please Agent: Can I help you with anything else? Customer: That was all Customer: thank you Agent: Have a good day. Customer: Have a  good one 
Customer: hello Agent: Hello, How can I help you today? Customer: can I append overnight shipping to an order I just made Customer: need it asap and mistakenly did not choose overnight Agent: Just so I understand correctly you just placed an order and wish to upgrade to overnight? Customer: that's correct Agent: All right. Let's see what we can do for you. Agent: Can I confirm your Full name and Account ID? Customer: joyce Wu Customer: n5gmoy6xgp Agent: great and what is the order ID? Customer: my jeans I just ordered say 5690179231 Agent: All right and what is the shipping status? Customer: says out for delivery Agent: Unfortunately it looks like the shipping carrier is already in possession of the order, and therefore we cannot upgrade the shipping on this order. However, an out of delivery status means the package is likely to be delivered today or tomorrow regar Agent: regardless, at no additional cost* Agent: Is there anything else I can do for you today? Customer: ohhh well in that case it should be in time anyway then Customer: no thats all just wondered what could be done there Agent: Great. Well thank you for giving me the opportunity to help you and have a wonderful day. 
Customer: Hello! What is the material of this jacket? Agent: Hello, you have a question about jackets, is that correct? Customer: Yes Agent: I would be happy to help with that. One moment please. Customer: Thank you Agent: The outer part of the jackets is polyester, nylon and tricot, which makes it wind-proof. The inside has a cotton lining for insulation. Agent: Is that all you were needing? Customer: I need to know how often I can wash this jacket. Agent: Depending on how often you wear the jacket would determine the washing frequency. If you wear it often, then at least twice during the cold season is fine. Customer: Thank you. Can it be washed at home? Customer: Can I use washing machine? Agent: Yes, a typical washing machine will work just fine. We do suggest a low heat during drying to keep it from shrinking. Customer: Thank you. Agent: Will that be all? Customer: Yes, Agent: Have a great day. 
Agent: Hello and welcome to AcmeCorp, how can I help you today? Customer: Hi! I was just trying to look at the status of my order but I seem to have forgotten my username. Can you help me figure out what it is? Agent: Yes, I'll be happy to help you recover your username.  Can I have the full name on your account? Customer: Sure it is Albert Sanders. Agent: Next, I'll need to have two of these three things for identity purposes:  zip code, phone number, or email address. Customer: Okay. My zip is 3468. My phone number is (821) 555-2529 Agent: ^ Can you check your zip code again, it should be five digits. Customer: I have a strange zip. Let me give you my email instead. Customer: albertsanders654@email.com Agent: Great, you're all verified.  Your username is asanders1 Customer: Oh great! Silly me. That's an easy one I shouldn't have forgotten. Thank you for your time! Agent: You're so welcome, glad we could get this resolved.  Is there anything else I can help you with today? Customer: That was all. Thank you! Agent: Wonderful, hope you have a nice day! 
Agent: Hello, how can I help you today? Customer: Hi, i got a promo code but it keeps saying invalid as i use it Agent: Glad to help. May I have your  name please? Customer: Albert Sanders Agent: thanks Albert. Customer: No prob Agent: How long ago was the code issued? Customer: Only 8 days ago Agent: Oh, any code more than 7 days is out of date. Customer: I didnt know that and i dont think i saw that on the code info Agent: got it. Give me a second. Agent: I can issue a new promo code to you. Customer: Wow thank you Agent: It is OBDNT. Customer: Great ive copied it, now i can get these boots Agent: Yes. Is there anything else that I can help you with? Customer: No thanks Agent: Have a nice day! Customer: You too 
Agent: Good afternoon, how can I help you today? Customer: Hi I want to buy these boots, but they're way overpriced compared to other sites! Customer: Why are you guys charging so much for them? Agent: Oh, I'm really sorry about that. Let me look in to this. Agent: Who am I speaking with today? Customer: My name is Rodriguez Agent: Can I get your full name to pull up your account? Or your account ID? Customer: My account ID is N1QSQVBJRZ Agent: Thank you Rodgriguez. Boots are quite expensive. Did you see these for a better price somewhere else? Customer: Yeah, they have them for $39 on Amazon Agent: Let me see if there is anything we can do about this. Agent: Can I get your full name and order ID? Customer: My full name is Rodriguez Domingo and the order ID is 3846280090 Agent: Thanks Rodriguez. I understand how frustrating it is is when you see a better price elsewhere. Prices fluctuate quite a bit and I really can't control them. Customer: So, how come you guys are charging $15 more for the boots? Agent: I can't guarantee that the boots are identical. Customer: The boots you guys sell are 100% authentic? Agent: Yes, we have great products and stand behind them. Agent: If it makes you feel any better I can give you a promo code for your next order. Customer: Okay, that'd be great. Agent: If you enter SVDVF you will get 25% off your next purchase. Customer: Terrific, thank you! Agent: You're very welcome. Is there anything else I can help you with? Customer: That's it, thanks Agent: Thanks, enjoy the rest of your day. 
Agent: Thank you for contacting AcmeBrands! How can I help you today? Customer: Hi. I just placed an order but the cost of shipping seemed rather high. Can you look into that for me? Agent: Yes, I can. Can you provide me with your name or account ID so that I can pull up your account please? Customer: Sure, my name is Sanya Afzal and my account id is BZDX9YI8LG Agent: Are you looking to downgrade the shipping on the order? Customer: I just think it was too expensive. Any change on getting it refunded? or adjusted> Agent: Alright. Can you verify your username, email address and order ID? Customer: my username is safzal64, my email is safzal64@email.com and my order id 3869462043 Agent: Thank you. What is the shipping status of your order? Customer: it says order recieved. Agent: I've waived the shipping fee for that order. I apologize for the excess pricing. Customer: thank you, that's very generou8s Agent: You're welcome. Can I help with anything else? Customer: no that's it Agent: Okay. Enjoy the rest of your day! 
Agent: Hi, how may I help you? Customer: Hi Customer: I need to know what is going on with the website Customer: it is running really slow and is unusable Agent: Are you having issues searching or the cart? Customer: searching Customer: the site is running very slow Agent: I see, let's try to fix that. Agent: Could you try logging in and out and then searching? Customer: sure Customer: not that did not work Agent: Could you try clearing cookies? Your browser's more details button should let you do so. Customer: Sure Customer: yay that worked! Customer: Thank you Agent: No problem! Anything else today? Customer: no that was all Customer: Have a nice day! Agent: You too! 
Agent: how may i help you? Customer: I want to upgrade my shipping to overnight.  I need the jacket by Sunday Agent: ok, i understand you wish to upgrade to overnight shipping, and can help with that today Agent: may i have your full name to pull up the account Customer: ok, thanks Customer: Joseph Banter Agent: i will also need your account and order id's to verify the order Customer: Account ID: UGJ9QJXLVQ Customer: Order ID: 0066041981 Agent: thank you Agent: and what is the current shipping status of the item? Customer: order received Agent: what is your membership level? Customer: guest Agent: ok, i can upgrade the shipping, it will be a $20 dollar charge to your credit card on file Customer: that's fine.  thanks Agent: is there anything else i can help with today? Customer: no, that covers it Agent: have a good one 
Agent: hi, thank for you contacting AcmeBrands, how may i help you? Customer: hi I'd like to check my order status Agent: sure, i can help you with that Agent: what do you need your order status for? Customer: so the shipping is costing too much Customer: want to lower it Agent: are you trying to downgrade to next week delivery to save on shipping costs? Customer: well no I just want to cancel it Customer: or you know if I can just get a refund or something Agent: hmm, so rather than cancel, you want a refund Customer: actually Customer: I want to just cancel it Customer: AND get the refund Agent: Ok, to get started, can i get your full name or account ID? Customer: my name is Albert Sanders Agent: are you related to Bernie? :) Customer: he's my dad Agent: i will also need your username, email and order ID to validate your purchase Customer: but I vote for biden Customer: Username: alberts1 Customer: Order ID: 5183294377 Customer: Email Address: alberts1@email.com Agent: great, your purchase has been validated Customer: nice Agent: now in order to see if i can cancel an order, i need to know the current status Agent: do you have a shipping status? Customer: what's that Customer: oh Customer: ok Customer: Order Received Agent: sounds like i can cancel your order as desired Customer: sounds good Customer: doing this for my dad Agent: great, your order has been canceled Customer: he seems to be happy with the service Agent: yes, your dad is a hero Agent: ok, is there anything else i can help you with? Customer: god bless the USA Customer: nope Customer: that'd be all Agent: ok, have a nice day 
Agent: Hello! How can I help you today? Customer: Hi, I noticed I have a double charge for my subscription fee and I wanted to try and get that cleared up. Can you help me with that? Agent: I sure can. Give me one moment please Customer: sure Agent: Can I have your full name and account ID please so I can pull up your account Customer: yeah my name is Rodriguez Domingo and my account ID is XBLSZT2J1M Agent: Thank you! Agent: Now can I have your order ID please Customer: yep, its 9552465903 Agent: And do you know your membership level? Customer: I'm a guest Agent: Thank you. Agent: How much were you overcharged? Customer: just $10 Agent: Alright, I was able to refund you the $10. Customer: Awesome, thank you so much. Agent: Is there anything else I can help you with today? Agent: You're welcome Customer: I was wondering why that fee showed up twice. you were a great help Customer: thats all Agent: Sometimes there are system errors. Glad you noticed it. Agent: I hope you have a great day! 
Agent: Hi. How can I help you? Customer: I am disappointed.  I really want the Guess Jacket that is priced at $70, but it is out of stock. Agent: Ok, can you tell me your full name or your account ID? Customer: My name is Joyce Wu.  My order ID is 7497154261. Agent: Ok, I'll write a report and send it to the Purchasing Department so they can try to get more of this item Customer: Can you order it for me and have it delievered? Agent: Yes, I can back order it Agent: Then it will ship whenever it's available Agent: Should I back order it? Customer: Yes, please Agent: And should I use the credit card that's already on file? Customer: yes, that is fine Agent: Ok, the jacket has been purchased Customer: Ok, thanks Agent: It will arrive soon Agent: Is there anything else I can do for you today? Customer: no, thanks Agent: Ok, I'll end this chat now 
Agent: Hello, how may I assist you today? Customer: yeah, I got an email saying the prices went up on the stuff I ordered, can you help? Agent: I can certainly do my best :) Agent: What's your full name? Customer: Is this the price you show?   Product: Jacket  Brand: Michael_Kors  Amount: $69 Customer: Alessandro Phoenix Agent: Can I have your account and order IDs as well please? Customer: LIIFDFYIO8 Customer: Im a gold member too  7334417122 Customer: there should be a shirt and jeans on that order too, 99$ each, yeah? Agent: I was able to locate your account. Agent: Okay, so just to clarify, you ordered those 3 items at the prices you mentioned, but your order is more than that? Customer: the email says the prices are higher than that Customer: but those are the prices I have from the order when I placed it Agent: Okay, so the difference is definitely in the prices of the item themselves, and it's not a difference in price of the shipping, or an extra random charge, right? Customer: nope Agent: Okay, let me look into the matter. I will get back to you as soon as I can. Customer: my shipping is free, right?  Gold member and all that Customer: hello? Agent: Hi, sorry. I was looking into the matter. I left before I read your message! Customer: ok, thought I lost you Agent: Sorry, I am still researching. I apologize for the wait Customer: ok, thanks for the help Agent: You don't have to pay shipping. Customer: ok, thanks Customer: hey, I'm good... Agent: While the prices of our items often change without notice, it does seem very strange that the price change occurred after you already ordered the item. Agent: I would be happy to offer you a discount. Customer: I would appreciate that Agent: We truly value your business. Agent: I am sorry it took me so long, I was trying to make sure I could determine the best way to assist you. Customer: understand Agent: I've discounted the cost of your order. Agent: I truly appreciate your patience. Customer: all good Agent: Is there anything else I can assist you with today? Customer: nope Customer: have a good day Agent: Thanks, you too! 
Agent: Hello, how can I help you? Customer: I wanna check the status of my account Customer: Norman Bouchard Agent: Alright, Mr. Bouchard. What questions do you have on your account? Customer: Do I have free international shipping? Agent: If your pre tax order costs 25 dollars or more, you are entitled to free standard shipping. Customer: Thanks that’s all. Have a great day! Bye! Agent: No problem. You have a great day as well. 
Agent: Hello! How can I help you today? Customer: I need to change my shipping address Agent: Sure I can help you with that. Agent: Did you already place an order? Customer: Name: Norman Bouchard Customer: Yes Agent: Ok. Norman, let validate your account. Agent: Do you know your shipping status? Customer: out for delivery Agent: Thank you! Agent: Can I have your user name, email address, and order ID to validate your purchase please Customer: nb129665@email.com Customer: Username: nb129665 Customer: Order ID: 2027843203 Agent: Thank you. Now can I have the address you'd like your order sent to. Customer: thanks Agent: I need an address Norman, please Customer: Address: 1929 Kennedy St  La Fayette, WA 26738 Agent: Alright Norman, your address for your order has been updated. Agent: Is there anything else I can help you with today? Customer: no Agent: I hope you have a great day! 
Customer: Hi! Agent: hello how can i help you today Customer: i need to retunr an item because it has a stain Customer: my name is Chloe Zhang Agent: What is your user name, email address and order id? Customer: cz623343 Customer: cz623343@email.com Customer: Order ID: 8653516007 Agent: Whats your membership level Customer: Gold Agent: Great, you get unlimited returns Agent: Whats your full address? Customer: Address: 3863 Primrose Ave  Newark, CA 84187 Agent: How do you want to process the return? Customer: In store please Agent: Do you need help with anything else? Customer: Nope, all good!! 
Agent: hello Customer: Hello. I am a senior and I am not good with the Internet Customer: I am having problems using your webpage Agent: Sorry about that Agent: What issue are you having with the website? Customer: It's very slow. This doesn't seem normal Customer: I am not able to order things or search for things Agent: Let's try and fix the issue Customer: All right Agent: I will write a report to the website team to fix the error. Agent: Give them some minutes and try again Customer: Okay Agent: Try it now Customer: It's still quite slow Customer: 58R8KCEL35 Customer: Sorry Customer: I copied that by mistake Agent: Let's try another option Customer: As I said, I'm not great at the Internet Agent: Please logout of your account and log back in. Then try the website again Customer: Very well Customer: I am trying that right now Customer: Unfortunately, that didn't work either Customer: The webpage is running very slowly Agent: Try ti visit other websites  and see if they are slow too Customer: All right Customer: So, I just visited the AARP webpage Customer: It is running slowly also Customer: I am not sure why Agent: It seems the problem is with your network provider Customer: Oh no! Agent: Contact so that they can fix your isp for you Customer: I suppose I will get in touch with them Customer: Thank you Agent: Please do Agent: Is this all for today? Customer: Yes, that is it 
Agent: Hello and thank you for contacting AcmeBrands! How can I help you today? Customer: Hi! I need to know the status of my return Agent: Alright but before I look that up for you, can I have your name? Customer: Crystal Minh Agent: Do you have the order ID of the return, Crystal? Customer: 2336457620 Agent: And which email address was used for the order? Customer: cm837279@email.com Agent: Thank you. And your username? Customer: cm837279 Agent: I was able to locate and validate your order and subsequent refund. Your refund has been completed online; however, it may take up to 3 business days for it to show up your card. Customer: Thank you Agent: You're welcome. Is there anything else I can help you with today Crystal? Customer: No thank you Agent: Great! I hope you enjoy the rest of your afternoon. Customer: You too 
Agent: Thank you for shopping with AcmeBrands! How may I help you? Customer: Yes i forgot to add an item to my order and i would like to do it know Agent: I can help you with that. May I have your full name? Customer: yes its Sanya Afzal Agent: May I also have your account ID and order ID? Customer: My account id is QTSY7KGCW3 and my order id is 2046316854 Agent: Thanks! Do you know the shipping status of your order? Customer: its saying In Transit Agent: Okay. What is your membership level? Customer: Gold Agent: Great! That means that while I can't add the item to the order already shipped, I can send it out to you as a separate order with no shipping fee. Agent: What would you like to order? Customer: ok, i would like the Calvin Klein boots Agent: The boots will be shipped shortly. Is there anything else you need? Customer: great, no that will do it, Thanks Agent: You're welcome! Have a wonderful day. 
Agent: Welcome to AcmeBrands. How may I help you? Customer: I just purchased a premium membership and wanted to know how long it's good for Agent: OK. Let me check that for you. One moment. Agent: Membership is based on when it is acquired. If you spend 501 on June 15th, July 1st will be your start date. Agent: It always finishes out the year and then adds one more. Agent: So, July 1st of this year will cover you until the end of the year and then add another year Customer: Okay.  Thank you Agent: So it lasts until December of next year Agent: Glad to help. Anything else I can help you with? Customer: Nope that is all 
Agent: Hello there, how can i help you? Customer: I need to the price of the stitching Customer: my name on an item Agent: Okay and what type of item are you inquiring about Customer: a Calvin Klein shirt, a Guess shirt, and a Tommy Hilfiger shirt Agent: Okay great, so Stitching is going to cost you 30 cents per character for the first 15 characters. Then 20 cents per character for 15. And then 10 for any additonals Customer: That's great. That's what I wnated to know. Thank you. Agent: No problem, Is there anything else i can help you with today? Customer: Thanks again, bye then. Agent: Goodbye, have a nice day. 
Agent: Hi! How may I help you today? Customer: Hey, I received a shirt I ordered but it is the wrong size. Can I return it? Agent: Sure! Can I have your name please? Customer: Crystal Minh Agent: Can I have your username, email address and order id? Customer: My username is cminh821 Customer: Email is cminh821@email.com Customer: order ID is 9795588437 Agent: What is your membership level? Customer: Bronze Agent: What was the date of purchase? Customer: October 3rd Agent: I do have to apologize but I can not accept the return.  Our policy is the return has to be down within 90 days Customer: Oh man! Agent: Was there anything else I can assist with today? Customer: I guess I should have tried it on way before now. Customer: No, that's all. Agent: Again, I am sorry! Have a great day 
Agent: Thank you for contacting Acme.  How may I help you today? Customer: Hello. Agent: Hi.  What can we do for you? Customer: I have a question about my premium subscription Customer: Can I pay my fee to keep it alive Agent: Certainly.  I'll just need to gather some information from you first so that I can access your account details Customer: sure Agent: May I ask your full name, Account ID, and Order ID? Customer: David Williams and my ID is TR9ARGH4AS; the order is is 5548814169 Agent: Okay, I see your account now. Customer: great Agent: Our standard subscription is $99 per year.  Did you want to pay the full amount now? Customer: If that is needed to keep it alive for the year, I'll pay now. Agent: Okay, I'll just check in our system to make sure that it is all due to be paid. Customer: Sure Agent: And, ah, the good news is that we have already received some payments earlier in the year, it turns out that you actually only owe $14 at this time Customer: Ok, that's great Agent: Would you like to charge this to the credit card that you have on file? Customer: yes please Agent: Okay, you're all set, Mr. Williams Agent: Will there be anything else that I can assist you with? Customer: That's all for today, thank you. Bye. Agent: Good bye 
Agent: Hello. How may I help you today? Customer: Hi I’d like to know if you have Calvin clein boots in a 9 Agent: Are they out of stock on the site? Customer: Yes Agent: May I have your name please? Customer: Joyce Wu Agent: Joyce those are currently out of stock. Customer: Ok Agent: I can let the purchasing department know right away. Agent: One moment please. Customer: Thanks Agent: We can back order them for you? Customer: Perfect Customer: Thank you Agent: They will ship immediately when we receive new stock. Customer: perfect Agent: Are we using the same CC that is on file? Customer: yes Agent: We should get them in soon to ship to you. Agent: Is there anything else I can help you with? Customer: No that’s all. Thanks Agent: Great. Have a nice day. Customer: You too 
Agent: Hello! Thanks for contacting AcmeBrands. How can I help you today? Customer: hello Customer: i need to check the status of my order Agent: Okay, I can help you with that. Do you have your order number? Customer: order # 5530205309 Agent: Thank you. Give me one moment to pull up your account. Customer: ok Agent: Is your order late, missing or do you need the estimated delivery date? Customer: it says deliverd but i never receive it Customer: so it is missing Agent: I'm sorry to hear that. Could you provide me with your full name and Account ID so I could look into this further? Customer: Chloe Zhang Customer: TUQYWKZCFR Agent: Thank you. Agent: Can you provide me with the username and email address used on your order? Customer: czhang01 Customer: czhang01@email.com Agent: Thank you. Agent: I'm sorry for the delay in shipping. You should be receiving your order later today. Customer: OK Customer: Thanks Agent: You're welcome. Is there anything else that I can help you with today? Customer: no Customer: have a nice day Agent: Thanks, you too. Good-bye. Customer: bye 
Agent: Hello, thank you for contacting us today. How may I help you? Customer: Hello Customer: I was curious about checking on my shipping details Agent: Sure thing. I'll do what I can to help with that. Customer: I want to change the jacket size I bought, because I ordered the wrong item Agent: Thank you for clarifying that a bit for me. Could I have your first and last name please? Customer: My name is David Williams Customer: The product is currently in transit Agent: Thank you david, I was able to pull up the account. And thank you for that information. I'll be using it momentarily Agent: Could you also provide me with your Account ID and order ID? Customer: Account id is JKSIEMA7EO Customer: Order id is 3557855706 Agent: Great thank you. And can I also have your Username and Email Address? Agent: Are you still there David? Agent: If you don't respond soon I'll have to label the conversation as incomplete. 
Agent: Thanks for contacting AcmeBrands! How can I help you? Customer: Hello! Could you tell me about the status of my subscription plan? Agent: Sure. Can you please give me your full name so that I can pull up your account? Customer: Norman Bouchard Agent: Thank you, Norman. Agent: While I do that, can you please also send me your order ID and account ID, so that I can verify your identity? Customer: My order ID is 8377493568 Customer: My account ID is A8HBANXIQI Agent: Thank you. One moment, please. Agent: Okay, got it. What would you like to know? Customer: Is my premium subscription currently active? Agent: It is not. You have $55 due today to activate it again. Would you like to do so? Customer: I would like to pay, yes! Thank you! Agent: Done! Agent: If you would like to view this information for yourself in the future, I'll send you a link to do so. Agent: To do this, you will need your username. Do you know it? Customer: I do not. What is it? Agent: nbouchard1. Agent: Now you're all set with that. Can I help you with anything else today? Customer: That was everything I needed. Thank you so much! Agent: You're welcome, have a great day! 
Agent: Hello, thank you for contacting Acmebrand. How may I help you? Customer: I needed to check my account for information on my order, but I forgot my password. Agent: I'm sorry to hear that. Let's try to get your password reset strait away. Customer: Great, thank you. Agent: Can I have your full name please? Customer: My name is Chloe Zhang. Agent: Great I was able to pul up your account. I'll need to verify your identity, do you have your security PIN still? Customer: My pin is 92578 Agent: Great I'll be using that momentarily. Agent: One last thing, do you have your username? Customer: My username is cz125588 Agent: Great let me get a temporary password generated for you. Customer: Thank you!! Agent: Please be sure to go to your profile and update it with one you'll have an easier time remembering. Customer: I will. Agent: The password is sxsxyvn7sqk Customer: Thank you!! Agent: No problem Chloe! Agent: Was there anything else I could help with today? Customer: That was all! Agent: Thank you for shopping with us. Have a wonderful day! 
Customer: I need to have a charge taken off my account because I got charged for something I never bought. Agent: Ok, let me look into that for you. Can I please have your name or account ID number? Customer: Ok. David Williams. I have no account ID number but i have an Order ID number. Is that what you mean? Agent: Order ID works great, thanks! Also, I will need your username and email address please. Customer: Order ID: 0568997280, username: dwilliams470 and email address: dwilliams470@email.com Agent: Great, one moment please Agent: What is your membership level? Customer: silver Agent: I'm sorry, it looks like this was not an error on our part. I cannot help you any further. Customer: what do I do? Agent: I'm not sure, our system shows that you purchased the item Customer: how did I pay for it? Agent: I'm not sure, how did you hear that you were charged for the item? Customer: I was charged thru PayPal for it. What address did you ship it to? Agent: Let me look into refunding the item for you. Customer: did you ship it? because I never got anything from you either. Agent: It looks like it was not shipped, I can either refund you the money or reship it for you Customer: no, refund please Agent: How much was the charge for? Customer: $54 Customer: thank you much! Agent: Ok, I've refunded that for you. Is there anything else I can help with? Customer: nope that's it! thanks 
Agent: Hello, how can I help you today? Customer: I am trying to place an order and the website is running really slow Customer: any suggestions? Agent: I'm sorry to hear that, let me look into it for you. Agent: Could I get your name please? Customer: Chloe Zhang Agent: Ms. Zhang, can you try logging out of your account then back in again? Customer: That did not seem to work Agent: Please try checking another website to see if it is also slow. Customer: It just seems to be yours Agent: I see. Agent: Programs running in the background may be causing the problem. Please close all other tabs and programs. Customer: That seemed to help some. Agent: That's great! Agent: Can I help with anything else today? Customer: Nope that is all, thank you Agent: Have a nice day. 
Agent: Welcome to AcmeBrands. How may I help? Customer: Hello Customer: How is it going over there? Agent: Great. ANd you? Customer: Okay Customer: So my name is Joyce Customer: I have a premium subscription shopping service with you guys Customer: That qualifies customers to be eligible to discount and Expedited shipping. Customer: I will like to know the status of my subscription. Agent: Ok. What do you mean by status, Joyce? Customer: The expiry Agent: Sure. I can help with that. One moment. Agent: May I have your last name or account ID Customer: Joyce Wu Agent: Thanks Joyce, I have pulled up your account. Agent: What is your zip code and phone number? Customer: 50871 Agent: Sorry. Agent: I meant account ID and order ID Customer: P0QDCCOFT0 Agent: Thanks for the account ID. And what is your order ID? Customer: 5645652885 Agent: Thanks. I was able to verify your ID. Agent: Your subscription is active and $49 is due tomorrow. Agent: Please use the link if you ever need to check it online Agent: Anything else I can help with? Customer: Okay. Customer: I was thinking of renewing the subscription today earlier Agent: OK. Would you like to do that now? Customer: No, Just send me the link to it, cause am not with my card at the moment Agent: OK. The link has been sent. Anythng else? Customer: No. Customer: Thanks 
Agent: Hello! Thank you for contacting us today. How can I help you? Customer: Hello Customer: I am frustrated. An item I was looking at 10 minutes ago is now out of stock. Customer: Do you have any more in your warehouse or is this an issue with the system? Agent: Oh I'm sorry to hear that. Can I get your name please? Customer: My name is Joyce Wu. Agent: Thank you, Joyce. Which item was it that you were looking at? Customer: I wanted a the pair of Calvin Klein boots Agent: Great. Let me let our purchasing department know that you're having this issue so we can provide a better service in the future. Give me one second. Customer: thank you Agent: Would you like me to put in a back order for you for the Calvin Klein boots? Customer: Yes please. How long do you think that would take? Agent: They should be back in stock within a week and then would ship immediately to you. Agent: Would you like to use the same credit card that is on your account? Customer: yes, thank you. Agent: Perfect. If the boots do come back into stock earlier they will ship as soon as they arrive. I apologize for the inconvenience. Is there anything else I can do for you today? Customer: No that is all. Thanks for your help. Agent: Thank you and have a great day! 
Agent: Hello, how may I help you? Customer: Hi, I want to check my account history but I forgot my username. Customer: My name is Chloe Zhang. Agent: Okay, thank you Chloe. Can I have your email address? Customer: I actually don't have my email address for that account. Agent: That's okay, do you have your phone number and your zip code? Customer: Yes, my ZIP is 85186 and my phone number is (168) 404-1484 Agent: Looks like your username is czhang1 Customer: Okay, thank you so much! I won't forget it next time. Agent: No problem, is there anything else you need? Customer: No thank you, that was all. Have a great day Agent: Thank you, you have a great day too! 
Agent: Hello. how may I help you today? Customer: Hi I have a question about my account. Agent: Sure May I have your name please? Customer: David Williams Customer: I returned an item some time ago but I still see the charge on my statement Agent: Lets take a look at that David. One moment please. Agent: So you are still waiting for a refund? Customer: Yes, because I already returned the product and the charge hasn't been reversed Agent: May I have the username, email, and order Id please? Customer: my username is dw366515 Customer: my email is dw366515@email.com Customer: my order ID is 0223692699 Agent: Thanks David. How many days has it been? Customer: It's been at least a month I think Customer: I returned it either the end of February or early March Agent: Oh wow. You should have received it by now. Let me get this sorted for you. Customer: ok thanks Agent: I have manually pushed the refund through. I am sorry about that. Customer: ok great, thanks so much Agent: You should see the refund in a few days. Customer: ok I'll check my account for it Agent: Is there anything else I can help you with? Customer: no that's it Agent: Great have a nice day. 
Customer: Hi. I would like to know more information on the Guess shirt that is $49. Agent: Sure I can look at that for you Agent: what did you want to know more about? Customer: Specifically, I would like to  know whether the store has any size medium in stock that I can pick up. Agent: These shirts come in a wide variety of sizes. However, if the shirts are listed as empty on the website, then we are currently out of stock. Customer: Okay, so if they are not listed as empty, they are in stick? Customer: stock Agent: Correct Agent: Shirts will usually be refilled at the second week of every month, so you can check back at that time. Customer: Great, thank you! That is helpful! Agent: Is there anything else I can help you with? Customer: That is all. Have a good day! Agent: Thank you, you too. 
Agent: Hi there, how can I help today? Customer: Hi-I am having a problem using a promo code on my order. It keeps telling me that my code is invalid. I know it is valid because I only received it 8 days ago. Agent: Happy to help. Can I start with your name and account ID? Customer: Sanya Afzal and I don't know my account ID. Agent: Ok thanks. Typically promo codes only last for 7 days, so that may be the issue. Agent: Let me take a look Agent: Ok it does look like it was too late to use the code. What is your membership level? Customer: Gold Agent: Ok great. I have a new promo code for you to use: 8Y8RE Agent: Is there anything else I can help you with? Customer: No that is all I needed help with. Thank you so much. Agent: Great, have a great day! 
Agent: Hello, thank you for contacting us today. How may I help you? Customer: Hello.  I am trying to use a promo code, and it keeps telling me its invalid Agent: Oh I'm sorry to hear that. Let me look into that for you. Agent: Could you give me your First and Last name please? Customer: Albert Sanders Agent: Thank you Albert. I was able to pull up your account. Agent: Most promos that we give out last 7 days so that might be why it's coming back as invalid but some promos may hast shorter or longer, could you tell me when you received it? Customer: Oh.  It was 8 days ago Agent: Alright thank you, let me double check with our system for this code. Agent: Yeah it looks like this falls into the 7 day promo codes but before just leaving it at that. Could you provide me with your membership level? Customer: I'm a guest Agent: Alright thank you, unfortunately in this case I wont be able to do anything to help. I'm very sorry for the inconvenience. Agent: Was there anything else I might be able to help with today? Customer: No that's it.  Thanks for trying. Agent: Thank you for shopping with us Albert. have a wonderful day. 
Agent: Hello, what can I help you with today? Customer: i got overcharged for shipping i think Agent: Okay, can I have your name please Customer: Sanya Afzal Agent: Thank you, I need to verfiy your identity with your account ID and order ID Customer: FMYTWHPGLL Customer: 5234102526 Agent: I can refund the fee, how much were you overcharged? Customer: thanks! you can just add it to my account balance, pretty sure i will be buying more Customer: $74 Agent: Okay, your account will be refunded, is there anything else I can help you with? Customer: i appreciate your help. pays to be a gold member! Agent: Sorry about the error, have a nice day. 
Agent: Hi!hOW can i help you? Customer: I'm wondering if I get the Michael Kors Jeans, how is the best way to get a grass stain out of them. I get a lot of grass stains and want to make sure I'm doing the right thing. Agent: Sure let me check Agent: those jeans are great! Agent: Here is how you get out a grass stain if it is fresh: Agent: First soak a household sponge in undiluted white vinegar and dab lightly on the stained area. Dry with paper towels and repeat the treatment as needed. To preserve the color, reverse the jeans inside out, and then throw your jeans in the washing mach Customer: Ok, that helps! I think I will probably get them. Thanks a lot. Agent: DO you need help with anything else? Customer: No, that is all I needed. 
Agent: Hello. Can I help you with anything today? Customer: Hi. I'm curious. How much does overnight shipping cost Agent: Sure. Is this in regards to an order already placed? Agent: Hello? Customer: I'm just thinking of buying something Agent: I see. Agent: May I have your full name or account ID? Customer: Joseph Banter. I don't know my account ID Agent: Thank you Joseph. The price will depend on your location. Are you in the Continental US? Agent: Do you know your membership level? Customer: It's Gold Customer: I am in the Us Customer: US Agent: Great one moment Joseph. Agent: All overnight shipping fees are waived for gold membership customers. Customer: Oh, nice. Thanks a lot Agent: Is there anything else I can help you with? Customer: No, that's all Agent: Thanks. Have a great day. 
Agent: Hello! Thank you for choosing AcmeBrands. How may I assist you? Customer: I keep having issues with items being out of stock Customer: it seems to be a repeated issue Agent: I'm so sorry about that! Agent: May I get your full name, please? Customer: Crystal Minh Agent: Crystal, I sincerely apologize for the inconvenience. I will be glad to write up a report for our Purchasing Department to let them know about this issue, so they can do a better job in the future. Customer: thank you so much Customer: it just always seems what I want is out of stock Agent: I completely understand your frustration, Crystal. Is there anything more I may help you with today? Customer: that was all thanks again Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Agent: Hi, how can I assist you today? Customer: I need the change the phone number on my account Agent: What's your full name? Customer: Chloe Zhang Agent: What is the phone number that is on the account? Agent: To verify your identity I will need three of the following: zip code, telephone number,  PIN number, username, password, email address, or order ID of a previous purchase. Customer: zip: 31815 | pin: 897029 | Order ID: 8035638526 Agent: I've located your account. Agent: Can I have the number that is on the account, along with the one that you would like it changed to? Agent: Please use the (xxx) xxx-xxxx format. Customer: (003) 635-6919 is on the account now Customer: it should be (003) 635-6929 Agent: Okay, your account has been updated with the correct phone number. Agent: Is there anything else I can do for you today? Customer: Thanks, that's all I needed Agent: Have a great day! 
Agent: Hello, how may I help you today? Customer: Hi I was charged for an order, but I didn't buy anything. Agent: I am so sorry to hear that. I will do my best to resolve your issue. Customer: Ok thanks! Agent: Can you please provide me with your full name, username, email address, and order ID? Customer: Albert Sanders Customer: asanders341 Customer: asanders341@email.com Customer: 4671341202 Agent: Thank you. Agent: Please give me a moment to review your account. Customer: Ok thank you Agent: I sincerely apologize for the inconvenience. Upon review of your account, I've discovered that you were incorrectly charged for an order that you did not make. A refund will be processed immediately. Customer: I thought so! That's ok. Thank you for helping me. Agent: You are welcome. Agent: Is there anything else I can help you with today? Customer: That is all. Thanks. Agent: Thank you. Have a great day! 
Agent: good morning, how can I help you? Customer: Hi there. I would like to have an item returned Agent: sure, would tell me the reason Customer: I got the wrong color Agent: alright, would you give me your full name or account ID Customer: Chloe Zhang Agent: additional to this would give me your order ID, email and username Agent: please Customer: here's my Username: cz859849 Customer: and Order ID: 2463430835 Customer: Email Address: cz859849@email.com Agent: everything in order, would you tell me your level of membership with us Customer: I'm a Gold member Agent: ok, would you give me your full address please Customer: 9184 Lexington Ave  San Mateo, MI 91008 Agent: To finish, would you tell me how you want to process the return? by mail, in store or drop off center Customer: Would prefer to have it returned by mail Agent: sure Agent: all set ! Agent:  a pleasure to help you Customer: Thank you. 
Agent: hello Customer: I am thinking of buying a Tommy Hilfiger jacket, and I was wondering what sizes you have in stock. Agent: Give me  moment to get the information Customer: Thank you. Agent: We have our jackets in different sizes but if a jacket is listed as empty on the website, it means we are currently out of stock Agent: Jackets are refilled every month at the end of the month Customer: Ok, thank you! Agent: Would this be all Customer: Yes, thank you!! 
Agent: Hello! Thank you for choosing AcmeBrands. How may I assist you? Customer: i want a refund because i purchased something but i've changed my mind on wanting it. Agent: I completely understand. May I get your full name, please? Customer: Joyce Wu Agent: Thank you, Joyce! So the reason you would like to refund is because you've changed your mind? Customer: yes Agent: To validate your purchase, may I please get your Username, Email Address, and Order ID? Customer: joycewu1  joycewu1@email.com  9571092023 Agent: How would you like to receive your refund? We can send you a gift card, add value to your account, send a paper check, or issue a credit to your credit card on file. Customer: i would like it to my debit card on file. Agent: Your Account ID, please? Customer: L55VWU3SGS Agent: And do you happen to know the refund amount you're requesting? Customer: $79.00 Agent: Thank you, Joyce. A credit in the amount of $79 has been issued to your debit card. Agent: Is there anything more I may help you with today? Customer: i have no more concerns today. Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Agent: Hello. How can I help you today? Agent: hello? Customer: I tried to use a promo code with my order but it was rejected Agent: I see. How long ago was the code issued? Customer: 8 days ago Agent: May I have your name? Customer: Alessandro Phoenix Agent: Alessandro our promo codes are only active for 7 days. Customer: I see. Is there any way I could still get the discount? Agent: Let me check the system real quick. Agent: It appears that promo code should still be active. Let me issue you a new code to try. Customer: Thnx Agent: Here is a new code. SBS6K Customer: Ok. Thnx Agent: Is there anything else I can help you with? Customer: No that's it. Thank you. Agent: Great. Have a nice day. 
Customer: hello? Agent: Hello. How can I help you? Customer: my card information needs to be updated Agent: Ok. I can definitely help you with that. Agent: One moment please. Agent: Can I have your full name please? Customer: Joseph Banter Agent: Thanks. Customer: ok thank you' Agent: Can you please provide me with your zip code, phone number and user name? Customer: Phone Number: (638) 914-9130 Customer: 60066 Agent: thanks. Can I have your username? Customer:  Joseph Banter Agent: that isn't a correct username, but there are a couple more items you could provide so that I can successfully verify your identity. Agent: what is your email adress Customer: jb455@yahoo.com Agent: and your password and PIN number? Customer: Password: NcGkxkN5 Customer: Pin Number: 169187 Agent: Ok thanks a lot. I've managed to verify your identity. Agent: Now can you tell me the reason for you changing your card information please? Customer: it is incorrect Agent: thank you. and what shall I enter as the new info? Customer: visa card Agent: Ok thank you, the new information has been updated in the system. Agent: Can I help you with anything else? Customer: no thats it tahnk you!!!!!! Agent: Ok, have a nice day, bye! Customer: bye' 
Customer: Hello Agent: Hello, how can I help you today? Customer: I have an issue and I need assistance Customer: I can't remember my username! I think my memory is getting worse Customer: Can you help me get into my account? Agent: Glad to help. May I have your full name please? Customer: I need to see my shopping history Customer: Sure. It's Chloe Zhang Agent: thanks Chloe. Can you please let me know your zip code and phone number to verify your identity? Customer: Okay Customer: 62178 Customer: (435) 131-6367 Agent: Perfect. Your username is czhang1. Customer: Oh right Customer: I don't know why I forgot that Customer: That worked! I just logged in Agent: It happens. Agent: You are welcome. Is there anything else that I can help you with? Customer: No, that was it Agent: Have a nice day! Customer: You also 
Agent: Welcome Customer: hello, i would like to know more about a product Agent: Okay. I will be glad to help you out! Agent: What is the name of the product and what do you want to know about it? Customer: i would like to know if the jeans are dark blue or black. Customer: Product: jeans | Brand: Michael_Kors Customer: Amount: $89 Agent: Have you placed an order for this product? Agent: Or you just want to confirm the available Jeans color? Customer: i just want to confirm the available jean color Agent: Our jeans come in a wide variety of colors including deep sea, indie blue, sky blue and equinox. We also have them in dirt brown, quartz stone and jet black. Agent: Is there any other thing you would like to know about this product? Customer: no, that will be all. Thank you for all your help tody Customer: today Agent: I wish you a great day ahead 
Agent: Hi! Agent: How can I help you? Customer: Hi, I cannot access my account; I can't use the two-factor authentication I have set up. Agent: sure, I can help you with that! Agent: May I have your name please? Customer: My name is Alessandro Phoenix Agent: Thanks, next I'll need your email address so I can send you a link to reset 2FA Customer: I don't have my email address. I can give you my phone number? Agent: I'll need your PIN or the answer to your secret question if you don't have your email address Agent: What is your mothers maiden name? Customer: 359144 is my pin Agent: great! I've sent a reset link to the email address on file. Customer: Thank you! Agent: Remember to practice safe security - I'll send you a link with some reminders! Agent: you're welcome, anything else I can do? Customer: Nope, I'm all set. Thank you! Agent: you're welcome, have a great day! 
Agent: Good afternoon. How may i help you today? Customer: Yes i would like to see if you can help me with some more info on one of your products that i'm thinking about ordering Agent: Of course. What are interested in? Customer: I'm looking at the Calvin Klein woman boots Agent: ok Agent: hello? Customer: yes Agent: Is there anything I can help you with today? Customer: Yes i would like to know about the Calvin Klin boots. I would like to know how you would remove gum of the sole? Agent: Sure let me take a look. Im sure I can find something. Customer: ok Agent: Take some peanut butter and rub it over the gum. Wait for 10-15 minutes. Then scrape it off with a knife. Agent: Then use some soapy water to clean up the rest. Customer: okay great! thanks for answering my question Agent: No problem. Anything else I can help you with? Customer: that will do it Agent: Have a nice day. 
Agent: Hello. How may I assist you today? Customer: Hi I ordered the wrong item by accident and placed 2 day delivery. I’d like to change my shipping info to ground so it’s cheaper Agent: What's your full name? Customer: David Williams Agent: Can I also have your account and order IDs? Customer: Account ID: WIECDT7SLN Customer: Order ID: 1107623422 Agent: I found your account. What is the shipping status of your order? Customer: Out for delivery Agent: Okay, well unfortunately it's already out so there is not anything we can do about the timing of the delivery at this point. Agent: What's your membership level? Customer: silver Agent: I can credit you the difference for the shipping fee, so it would be like you only had standard shipping. Agent: Is there anything else I can help with today? Customer: Ok thanks Customer: that’s all Agent: Thanks, have a great day. 
Agent: Hi, how can I help you Customer: Hello Customer: I want to change the primary payment method for the account because it is not showing up correctly. Agent: Okay, sure can I have your name Agent: Are you still there? Customer: Name: Alessandro Phoenix Agent: What is the current payment method you are using? Customer: PayPal Agent: Okay, I just need to verfiy your idenity. Can you tell me the zip code, telephone nu,ber, and email address for the account. Customer: Zip code: 33474 Customer: Phone Number: (556) 957-8462 Customer: email address: ap081673@email.com Agent: And what payment method would you like to change it to? Customer: Credit card Agent: Okay can i have the number please Customer: 3489 3920 5884 9243 Agent: You account has been update with the current payment method, is there anything else I can do for you? Customer: No but thank you Agent: Thanks for being a customer! 
Agent: Hello. How can i help you today? Customer: Hello, I need to return some Calvin Klein jeans as they are the wrong color Agent: Okay I'd be happy to look into that for you Agent: can I get your full name? Customer:  Albert Sanders Agent: Can I get your username, email address, and order ID? Customer:  Albert Sanders, albertsanders854@email.com, 495304532 Agent: I'm sorry Agent: I need your username Customer: albertsanders854 Agent: Are you sure that's the correct order ID? is it possibly missing a digit or two? Customer: 4953404532 this is what I have Customer: left out the 4 sorry Agent: Okay I've located your order Agent: what is your membership level? Customer: guest Agent: What is the purchase date of your order? Customer: 2019-12-16 Agent: Unfortunately guest members only have thirty days from purchase to return an item regardless of reason. Agent: I'm sorry I couldn't be of more help. Thanks and have a great day! Customer: Oh ok I see Customer: you too 
Customer: Hi Agent: Hello! How may I help you today? Customer: I want to know the benefits of premium membership Agent: Of course! We have amazing benefits! Agent: One is that ALL members can come to our Holiday party with an open bar and free flights to get there! Agent: Bronze members will get free shipping and promo codes. Silvers gets what bronze gets PLUS having us, agents, make purchases for them and can cancel orders. Agent: Gold gets all the above with unlimited refunds and if there is ever issue with transactions, gold memberships get benefit of the doubt. Agent: Does this help? Customer: Yeah Customer: It does Customer: Thanks Agent: DO you need anything else? Customer: No 
Agent: Hello, how can I help you? Customer: Hello, I had paid $40 for a subscription but I later cancelled that and was to recieve $40 worth of credits, but I have not received those credits thusfar, can you check on that for me? Customer: I didn't see the credits in my last email Agent: Sure, can I have your name to pull up your account? Customer: Sure it's Alessandro Phoenix Agent: I do apologize for this inconvenience and will get to the bottom of this. Customer: I appreciate that Agent: Okay, I am going to give you the $40 credit in the form of a promo code because our system is showing you are due a credit. Customer: That would be great, thank you! Agent: Here you are RKLKG. Customer: Thank you so much Agent: You're welcome. Is there anything else I can help you with? Customer: Nope I'm all set, have a good day 
Agent: Hi, How can I help you? Customer: I was wondering if I could change the delivery to overnight on the item I ordered. Agent: Let's check on that. What is your name please? Customer: Rodriguez Domingo Agent: I also need you account & order Ids please Customer: AUA7B82QAA Customer: my order id is 7236572524 Agent: and can you tell me the shipping status please? Customer: Order Received Agent: perfect Agent: are you one of our members? Customer: yes, gold Agent: ok well then there is no fee for the upgrade Agent: OK, that has all gone through. Agent: Is there anything else that I can do for you today? Customer: No, that's all! Thanks Agent: Great, have a good day! 
Agent: Hello, how can I help you today? Customer: I wanted to find out whether my account includes free international shipping Agent: Okay, let me check that for you. Customer: alright thanks Customer: Norman Bouchard is the name on the account Agent: I'm afraid that our system indicates that it does not Mr. Bouchard. Customer: I see Agent: I'm sending a link that may answer further questions about your account. Customer: alright thanks Agent: Can I help with anything else today? Customer: no that was all Agent: Thank you and have a nice day. 
Agent: Hi! Thank you for contacting us today. How may I help you? Customer: Hi, i want to know the price of overnight shipping? Agent: Sure I can look at that for you.  Can I have your full name Customer:  David Williams Agent: Thank you david.  One moment Agent: Our overnight shipping cost vary.  If you are in the USA, the cost is based on weight Agent: If outside of the USA rates vary from 39.99-54.99 Customer: Okay thank you for your help Agent: You're Welcome! Is there anything else I can assist with? Customer: No that is all, thank you again Agent: Great! Enjoy the rest of your day 
Agent: AcmeBrands, how may I help you? Customer: Hi there. I need to check on a package i ordered but never received. It's been 5 days. Agent: Let me help you with that. Agent: Could I have your full name or account id? Customer: yes, it's Norman Bouchard and my account id is V7IJQOESFB Agent: Could I have your username, email address and order id to validate your purchase? Customer: yes, my username is normanb7, email is normanb7@email.com and my order id is 9798987635 Agent: Thank you Agent: Sometimes packages are mistakenly marked delivered when they are still on the way. Agent: Since it has been 5 days, please wait 2 more days. Customer: ok i will. Customer: thank you Agent: If it still hasn't arrived, please contact us and we will resend. Agent: Can I help you with anything else? Customer: no that's it thanks Agent: Have a good day. 
Agent: Hello Customer: Hi i just checked my account and it seems like there was a subscription service added to it? Customer: Id rather not have any more monthly charges so I was wondering if you could take it off and maybe get me a refund for it? Agent: Sure I can Agent: Give me your full name Customer: sure it's Norman Bouchard Agent: How did you hear about this issue? Customer: I heard about it in the news. it sounded kind of strange to me Agent: Give me a moment to check my system Agent: I can see the extra service. I will remove it now Customer: Awesome thank you Agent: Successfully removed Agent: I will offer you a refund of $40 Agent: All done Customer: Thats great news! I can use that to buy somethign from you guys :) Agent: yes Agent: Happy to be of help 
Agent: Hello! Thank you for shopping with AcmeBrands. How may I assist you? Customer: I can't seem to remember my username. Agent: I'm so sorry about that, I'll be glad to assist you! Agent: To help me verify your identity, would you please provide your zip code, phone number, and email address? Two out of those three options would be fine. Customer: 74692 Customer: (380) 373-8021 Agent: I apologize: I'll also need your full name, please? Customer: David Williams Agent: Perfect! Thank you, David. Your identity has been verified. Agent: Your username is dwilliams1. Agent: You may use it to login at your convenience. Agent: Is there anything more I may help you with today? Customer: no thanks! Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Agent: Hello, how can i help you. Customer: hi I have a promo code and I want to know when it expires Agent: Okay I will be happy to help you with this. Agent: They generally expire 7 days after they are first issued. They should come with a date printed on the bottom of the paper. Agent: Do you need anymore help. Customer: let me take a look... Customer: oh okay... it's printed so small I didn't even see it Customer: No that would be all! Thank you for your help Agent: Great, Glad you found it! Agent: Have a great day 
Agent: good morning, how can I help you? Customer: I have credit missing on my account. Agent: oh, let's check that Customer: it is from previous purchase. Agent: would you give me your full name or account ID Customer: Chloe Zhang Agent: let me check with the system now Agent: It seems that it is an error of its interface, since the system indicates that everything is fine. Agent: try to log out of your account and log back in Customer: ok Customer: I just got it. thanks Agent: not problem Agent: a pleasure to help you 
Agent: Hello, how can I help you today? Customer: I want to inquire about the advantage of premium service. Agent: Okay, let me check that for you. Customer: How much does it cost per yearly? Customer: and some of the benefit of the membership. Agent: Please hold for just a minute. Agent: Well to start with all members are invited to the annual holiday extravaganza with open bar and free flights from anywhere in the US. Customer: That sounds awesome! I will be sure to purchase the membership. Agent: That's great, is there anything else I can assist you with? Customer: Nothing else Agent: Okay then, have a good day. 
Customer: My cart is not updating when I try and add items Agent: Hi there, thanks for contacting AcmeBrands. Agent: Can I get your first name to better address you? Customer: Alessandro Phoenix Agent: Thanks Alessandro. Let's see if we can resolve that problem with the shopping cart not updating. Customer: Thank you Agent: I'm going to have you run through a couple troubleshooting steps, okay? Customer: alright sounds good Agent: First of all, can you try refreshing the page, and adding the item to your cart again? Customer: That seems to have no effect. Agent: Ok, no problem. Let's try something else then. Agent: Can you log out of your account, and then log back in for me? And then see if that fixes anything? Customer: Yes! that worked, thanks so much! Agent: Excellent. Agent: Is there anything else I can help you out with today? Customer: thats all thanks Agent: Fantastic. Thanks for contacting AcmeBrands support. Have a fantastic day! Customer: you too 
Agent: how may i be of service today? Customer: Hi, I have been following a pair of jeans online, and they were much cheaper yesterday. Was there some sort of sale that has stopped now? Agent: if i understand correctly, you are inquiring on a recent price change of jeans? Agent: i will be able to assist you with that today Customer: Yes, I saw them for $75.00 yesterday and the price today is $99. Agent: i will need your full name to pull up your account Customer: It is Chloe Zhang. Agent: and this is a price dispute based on yesterday's price, right? Customer: Yes Agent: may i also have your account id, and order id, to verify your identity? Customer: My account ID is CD3Q8XP55A Customer: Order ID is 7400730615 Agent: thank you Customer: Sure Agent: Let's see here Agent: there was no sale price as of yesterday. However, our prices due change dynamically based on our supply and customer demand, as well as our supply vendors setting prices we must adhere to Agent: it is outside of our control unfortunately Customer: I'm not sure why the price changed, and I don't really care, but I would like to get the price they were listed for yesterday at $75. Agent: i am able to offer you a one time promo code for this inconvience Agent: 5UUQX Agent: is the code, that should make up the difference for you Customer: I guess I could use that for my next purchase. Agent: aside from that is there anything else i can assist with today? Customer: No that was all, thanks. Agent: have a good one 
Agent: Hello, how may I help you? Customer: hi i am so confused Customer: i am trying to get an item but when i add it it vanishes?? Agent: Let me help you with that. Customer: is it out of stock or something?? Agent: Do you mean from the shopping cart? Customer: yeah my cart Customer: keeps saying its empty Customer: weird! Agent: It is strange Agent: Let's see if it is out of stock first. Customer: hopefully u can help Customer: yeah good idea Agent: On the bottom left hand side of the product page, does it say out of stock? Customer: let me check Customer: ok i am not seeing anything like that.. so confusing Agent: Ok Agent: Try refreshing the page and then adding the item again. Customer: hmm ok hang on Customer: i tried it before and..... nope still doesn't work even when I refresh the page. shoot. Agent: Ok, try logging out of your account, then log back in and try to add the item to the car. Agent: cat Agent: cart Customer: ok that will take me a minute if u can wait Agent: I will wait Customer: ok Customer: ok logged back in......and... oh ok now i see it in my cart Agent: That's great Customer: so it worked Agent: Can I help you with anything else? Customer: cool Customer: no, I think thats it. should work fine now Agent: Have a good day. 
Agent: Hello, how can I help you? Customer: Hi Customer: I need to return an item because its the wrong size Agent: I can help with that. Can I get your full name or account ID to begin the return? Customer: Alessandro Phoenix Agent: Thanks. Can I also get your username, email address, and order ID please? Customer: alessandrop126 Customer: alessandrop126@email.com Customer: 7105 Customer: whoops Customer: 7105391101 Agent: What is your membership level? Customer: silver Customer: You there? Agent: WHen did you purchase the item? Customer: 11/02/19 Agent: Great, you are eligible to return the product. I will be providing you a shipping label, so I will need your full address please Customer: 9787 woodshore st raleigh tx 22782 Agent: How would you like to return this? By mail, in store, or the drop off center? Customer: Mail Customer: Thank you Customer: Have a great day! Thanks for your help :) Agent: Is there anything else I can help you with? You are all set with your return Agent: You as well! 
Agent: Hello, how can i help you Customer: I'm thinking about buying thses boots Customer: but I can't help but picture them covered in sidewalk gum after not much wear Customer: and they're leather and would look awful caked in gum stains etc Customer: so just wondering what i could do about that Agent: Do you want tips on how to remove said gum> Customer: if there's a good way to do it without ruining the leather yeah Agent: What you would use is a butter knife get a glob of peanutbutter and gently rub it over the gum. Then depending on how soft the gum is  after 10 minutes it will be one with the peanut butter. Then you will be able to easily scrape everything off. Agent: After that then you just use soap and water. Agent: This method will destroy any gum remnants without damaging the leather. Customer: I see Customer: I think I could handle that and keep these boots nice for long enough Customer: thanks for the help today! Agent: Do you need any further help? Customer: no thank you take care Agent: Have a great day. 
Agent: Hello, how may I help you today? Customer: Hi, I am looking at a Michael Kors shirt but the collar looks like it might squeeze my neck. Do you know how wide it is? Agent: Well let's see what we can find out. Customer: Okay Agent: So here is what I have found for you. Customer: Let's hear it! Agent: The standard collar size is 15 inches, small are comfortable for 14 and the large are best for 16 inch necks. Customer: Okay. The last shirt I got had a 15" collar, so it sounds like I'll be fine. Customer: Thanks for your help! Agent: Excellent, yes just reorder the standard size then. Customer: I will! Agent: Of course, is there anything else I can help you with today? Customer: No, that's all I needed. Agent: Thank you for your patronage and have a wonderful rest of your day! Customer: You too! 
Agent: Hello, how can I help you? Customer: Hey there Customer: I am curious about the pricing on having my name stitched on one of my items? Customer: Kinda like the old tv show Laverne and Shirly :) Agent: Which item? Customer: My tommy boots Agent: Stiching and engraving costs depend on how much text is added. Stiching costs 30 cents per character for the first 15 characters, 20 cents per character for the next 15 characters, and 10 cents per character for any additional characters. Agent: Engraving costs 40 cents per character for the first 15 characters, 25 cents per character for the next 15 charaters, and 10 cents per chaacter for any additional characters. Agent: Is there anything else I can help you with? Customer: no that was all. Thank you have a good day Agent: Have a great day! 
Agent: Hello, how can I help you? Customer: Hi Customer: I want to check my refund status Agent: Okay, can I have your full name? Customer: Chloe Zhang Agent: Okay, I will need your username, email address, and order ID. Customer:  chloez76 Customer: chloez76@email.com Customer: 2623925969 Agent: Chloe, your refund is currently in progress as we need to check the condition of the item you returned. Your refund will be given online as that is how you initiated the refund. Customer: Oh okay, and what was the payment method? Agent: The payment method was through Paypal. Customer: Oh okay, thank you. Agent: No problem, is there anything else you need? Customer: Nope, that's all I needed today, thanks Agent: You're welcome, have a nice day. 
Agent: Hello, how are you doing today? Customer: Can you please tell me what happens if I am late paying for my subscription? Customer: Good and you? Agent: I'm good, thank you! Let me check on our late payment policy, one moment please. Agent: If payments are late, we charge $2 per day past the due date. If you are a gold or silver member, we do allow a 5 day grace period before adding on the late fees. Customer: Great, I am a silver level. Customer: Thanks for checking for me. Agent: Good, thank you for being a loyal customer :) You have a great day! 
Agent: Hello, how may I help you? Customer: I signed up for the premium service and was charged twice Agent: Sorry for this. Could I have your full name? Customer: Sanya Afzal Agent: Thanks, Sanya. I'll also need your Account ID and Order ID. Customer: HBAK24KY54 9775079246 Agent: Okay, and may I know your membership level? Customer: Bronze Agent: Okay, let me check your account here. Agent: I'm sorry, but this charge was not made in error and we are unable to remove it. Customer: i got double charged for the subscription, I don't understand how it would not be in error Agent: This may be cause by service fees. Is there anything else I can help with? Customer: no Agent: Sorry and have a good day. 
Agent: Hi, how can I help you today? Customer: The shirt I want is overpriced, I can get it cheaper elsewhere. Customer: Can you do something about it? Agent: Sure, I can look into this for you. What is your full name? Customer: Crystal Minh Agent: And what is your account ID and order ID? Customer: KYYRB9EEUS, and 5551453183 Agent: Our prices fluctuate due to our pricing algorithms changing them based on a number of factors, including market size and demand. Since you have found it cheaper elsewhere and we do want your business, I would be happy to offer you a promo code to use Agent: on your purchase. Would you like that? Customer: okay Agent: SH4C9 is your promo code. Make sure you use it within 7 days before it expires! Agent: Is there anything else I can help you with? Customer: okay, thanks Customer: that's all Agent: You're welcome! have a great day! 
Agent: Hello, how can I help you? Customer: Hi i'm having trouble checking my order status Customer: I lost my phone which has two factor authentication so I can't access my account Agent: Sure, can I please have your name and account number? Customer: Norman Bouchard Customer: I don't have my account number Agent: Thanks, Mr. Bouchard. What information would you like to know about your order? Customer: I think i'd like you to help me with logging into my account Customer: since i can't get past my two factor authentication Agent: Can I please have your email address, so I can send you a reset code? Customer: hmmm Customer: I have a PIN and my phone, but no email Agent: Okay, what is your PIN? Customer: 997862 Agent: Thanks, for security reasons can you please verify your mother's maiden name? Customer: Yes, it's Smith Agent: I am sending a reset code to the email address we have on file. Customer: ok great Customer: got it! Customer: Thanks Agent: I'm also sending you a link for best practices of keeping your account safe. Agent: Is there anything else I can assist you with? Customer: thanks Customer: Nope that's it 
Agent: Hi! How may I help you today? Customer: Hi, I'm really frustrated right now. Customer: Everything was a lot cheaper yesterday than it is now. Customer: All the prices are up more than 200% Agent: Let me take a look at it Agent: Can I have your name Customer: Chloe Zhang Agent: Can I have your account id and order id Customer: Account ID: LKNJUVMQ0M Customer: Order ID: 6723798068 Customer: Everything I bought today was way cheaper yesterday! Agent: Thank you! I do apologize that this is happening.  Our prices are set based on supply and demand.  Prices change from day to day. Agent: I would suggest checking back as the prices may go back down Customer: Is there any chance I can get credited the difference? Agent: We do not really credit the different.  Let me check something for you Agent: What I have done is created a promo code for your next order to help with that diffference Agent: V5DA6 Agent: that is your code Customer: Okay, that sounds fair! Thank you for being so understanding Agent: You're Welcome! Any other questions today? Customer: No, that was it. Have a nice day. Agent: Thank you for contacting us! Have a great day 
Agent: Good afternoon, how can I help you today? Customer: Hi. I'm really frustrated. I'm trying to buy these pants for my pet llama but my cart won't update. Agent: Those darn pets! Let me see what we can do to help you. Agent: Can I get your full name or Account ID? Customer: My name is Crystal Minh. Agent: I want you to get hose pants for your llama. Can you try refreshing the page? Customer: Yes. Let me try really quick. Customer: That didn't work unfortunately! Customer: My llama is going to freeze! Agent: Okay, can you log out of your account and back in and see if it works then? Customer: Yes let me try that. Agent: We can't have that! We love our pets so much - we will get those pants in that cart in no time!! Customer: Oh my goodness that worked! Customer: Thank you! Agent: Oh good! I am so glad and your llama will be too. Agent: Was there anything else you needed today Crystal? Customer: Yes. Your company just makes the best llama pants. Customer: That's all I needed. Customer: Thank you! Agent: Thanks Crystal, have a great day! 
Agent: Hello! How can I help you today? Customer: I think my order may be missing.  I ordered it 9 days ago and still have not received it Agent: I'm sorry to hear! Let me fix that for you. Agent: What is your name? Customer: Sanya Afzal Agent: Thank you, Sanya. While I find your account, can you please tell me your username, email address, and order ID? Customer: Order ID: 0994140952 Customer: sanyaa72 Customer: sanyaa72@email.com Agent: Got it, thank you! Agent: Having to wait that long is unacceptable. Let me put that in the system. Customer: thank you Agent: What is your address? Customer: 7869 1st Ave  Raleigh, NY 56517 Agent: Thank you. And what are you missing? Customer: guess jacket and calvin klein jeans Agent: Thank you. I'm guessing the previous package got lost in the mail. My apologies! However, I'm sending out a new one for you now, which should arrive shortly. Agent: For now, though, can I help you with anything else? Customer: Thank you thats all i need Agent: You're welcome, have a great day! 
Agent: Hello, how may I help you today? Customer: I wanted to check the status of my account, because I need international shipping. Agent: You're wanting to see if you account is eligible for international shipping? Customer: Yes, please. Agent: May I have your full name and account ID? Customer: My name is Chloe Zhang. I don't have my account ID. Agent: According to our system, your account does have international shipping. Is there anything else you need? Customer: No, that's all. Agent: Okay, here is a link to our FAQ page in case you have anymore questions in the future. Agent: Have a great day! 
Agent: Hi, how can I help you? Customer: Hey, so every time I search the site it's showing 0 results. It does that for no matter what I search for. Agent: Okay, I can help with that Agent: So the search is broken on our site, correct? Customer: What do you recommend here? Customer: Yeah even if I search something simple like 'pants' or 'shirt' it shows no results Agent: . Ok, sorry you are experiencing this. I'm going to send a report to our internal website team now. Customer: Okay great Agent: I can help fix it too Customer: What should I do? Agent: First, try logging out of our account and then logging back in. Sometimes this fixes it. Agent: did that work? Customer: Okay let me give that the college try Customer: the old college try* Customer: Nope, didn't seem to work Agent: ok. next try clearing the cookies on your browser. I can explain how if you need me to. Customer: How's that done? Agent: On your browser go to the settings option and then click on More Details and then scroll down to Clear cookies and click it Agent: This frequently fixes the issue Customer: Okay, let me give that a shot Agent: okay great Customer: Hey wow that worked! Customer: You're a wizard, thanks a million Agent: Great! Customer: Yep, I'm looking at tons of results for 'shirt' Agent: You're welcome. Can I help with anything else? Customer: No thank you, that was it! Agent: Ok, Have a great day. 
Agent: Hello. How may I help you today? Agent: Hello? Customer: hello! Customer: i cant access y account bc i forgot my username Customer: and i need to see my history Customer: can you help me? Agent: Oh I see. I can help out with that. Agent: May I have your name please? Customer: Norman Bouchard Agent: Can I also have your Zip, email, and phone number for verification? Customer: 90288 Customer: Phone Number: (886) 297-8108 Customer: i dont have my email sorry ! Agent: That is alright. I have enough to verify. Thank you. Agent: Your username is nbouchard1 Customer: thanks! Customer: that's all i need Agent: Anything else I can help you with? Agent: Great. Have a nice day. 
Agent: How can I help you today? Customer: hi Customer: i ordered a few shirts Customer: and wanted to know the price to get it monogramed Agent: Adding custom stitching varies on price depending on the amount of text added. In general, it costs 30 cents per letter for the first 15 letters than 20 cents for the next 15, finally dropping to 10 cents for any more after that. Customer: hmm ok Agent: Did you have any other questions? Customer: nope Customer: that solves it Agent: Alright, have a great rest of your day. 
Agent: Hi, how can I help you? Customer: Hi, I made an order and I just looked at the order confirmation and the prices weren't right. Agent: Okay, can I have your name Customer: Albert Sanders Agent: Can I have your account ID and Order ID? Customer: Account ID: LBVBQHBE52 Customer: Order ID: 3809819086 Agent: What is your membership status? Customer: I don't think I have a membership. Agent: Okay, well unfortunately it looks like this was not an error, the price you were charged is correct. I am sorry about the confusion. Customer: Okay, thanks for checking. Agent: Is there anything else I can do for you? Customer: No, that was all. Agent: Have a nice day 
Agent: Hello, how can i help you today Customer: Hi! I want to know if you have free international shipping Agent: Lets find out, could i get your full name or account ID please Customer: Joyce Wu Agent: Sadly it looks like your account does offer international shipping. Agent: You can visit the FAQ page i am sending you to find out how to qualify it or other shipping questions. Customer: oh no! thank you for the information Agent: Yeah sorry about that, Is there anything else i can do for you Customer: no thank you Agent: Have a good day 
Agent: Hello. How can i help you today? Customer: Hi! I was looking at purchasing an item but am not too sure about the size. I was hoping you could help me with what the refund policy is Agent: Sure Agent: Give me just one moment Agent: So you wish to know the refund policy or the return policy? Customer: refund please Agent: Okay Agent: Refunds are available for items that have not shipped yet. Customer: Oh okay. Agent: Of course if there is a problem there is the possibility of returning the item Agent: Is there anything else I can help you with today? Customer: okay. sounds good Customer: and I can get a refund on the item I return, right ? Agent: Returned items will be replaced Customer: Got it Customer: Thank you Agent: Have a great day! 
Customer: Can i return and item... Customer: i ordered the wrong size Agent: Yes, you can return it Customer: can you help me Agent: Can you tell me your name, username, email address, and order ID? Customer: Chloe Zhang Customer: chloezhang174@email.com Customer: 2203932735 Agent: Can you also tell me your username? Customer: chloezhang174 Agent: What is your membership level? Customer: bronze Agent: What is the purchase date? Customer: 2020/2/11 Agent: Do you have the receipt? Customer: umm Customer: no Customer: i ordered it online Agent: Ok, can you tell me your address? Customer: 5948 Circle Drive  La Fayette, CA 42509 Agent: Would you like to return by mail, in a store, or at a center? Customer: mail please Agent: Ok, the return is processing and you can send it in the mail Customer: cool Customer: where is the shipping label or address i send it to Agent: I entered the address so you can print a shipping label Customer: cool Agent: Is there anything else I can do for you today? Customer: nope that should be it Agent: Ok, I'll end this chat now 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Customer: I need to know if something happened that caused my subscription to be cancelled? Agent: I would happen to look into this for you. So your service was removed? Customer: I think it was cancelled. I can't see my account. Agent: May I have your full name or account id please? Customer: my name is Albert Sanders but I don't have the account ID. Agent: Thats ok Albert and how did you hear about this issue? Customer: My wife told me she was trying to shop and couldn't. Agent: I don't see where your service was canceled on this end. Customer: I am not able to pull up my account. Agent: Do you need account access? Customer: sure. that would be good. Agent: Just understanding do you need your password or just assurance that no service was removed? Agent: I apologize for the confusion. Customer: I just wanted to be sure it was not cancelled. i can get my login information from my email. thank Agent: Yes I can assure on my end our system says nothing was removed. Agent: You did not lose service. Customer: Okay thanks! Agent: Anything else I may help you with? Customer: thats it. Agent: Your welcome, have a nice day. 
Agent: Hello, how can i help you? Customer: Hi I have a question regarding my account Agent: What is your question. Customer: I had a return that I made a while ago but I just checked my account and I don't see the return yet Agent: You have already returned it, correct? Customer: yes I did Customer: it was for a Michael Kors jacket Agent: You are missing your refund? Customer: yes I don't see it anywhere Agent: Okay ill be happy to help! Agent: Can i get your full name or account id? Customer: ok it's Chloe Zhang Customer: my user name is czhang97 Agent: This is a refund for a previous purchase, correct? Customer: yes the michael kors jacket Customer: I already returned it Agent: Okay according to our system. The refund has made it to you. It is just not showing up at your end, it however shows up on mine. To fix this please try logging out and then back in. Customer: oh ok that was it? Agent: Yes, that was all you needed to do. Do you need any further assistance? Customer: no that was it Agent: Great, Have a wonderful day! 
Agent: Hello, how can I help you? Customer: Hi, I wanted to purchase a pair of Calvin Klein Boots but they are out of stock in my size.  Can you tell me when they may be available? Agent: Yes, I can help with that. Can I get your full name or account ID? Customer: Norman Bouchard Agent: I am going to write up a report to the purchasing department to let them know about the issue. Customer: Do you want to know what size I was interested in that was out of stock? Agent: Yes please Customer: size 7.  Can I preorder this so that I can get it delivered as soon as possible? Agent: Of course, I can go ahead and back-order the item for you. It will ship as soon as it comes back in stock. Did you want to use the card on file for the purchase? Customer: Yes, thanks that would be perfect. Agent: Thank you. I have placed the order for the item. The item will ship as soon as we get it in stock Customer:  you have been very helpful.  have a great day Agent: You as well, thanks! 
Agent: Hello, how can I help you today? Customer: Hello! Can you help me check the opening hours of the nearest local store to me? Customer: I live in San Mateo, TX Agent: Glad to help. May I have your name please? Customer: Joseph Banter Agent: thanks Joseph. Agent: We are open from 8 AM to 11 PM. Customer: Oh great. perfect timing Customer: thank you Agent: You are welcome. Is there anything else that I can help you with? Customer: That's all Customer: Thank you Agent: Have a nice day! Customer: Have a great day Agent: You too. 
Agent: Hello! Thank you so much for choosing AcmeBrands. How may I assist you? Customer: So I really thought this would fit, but it doesn't Customer: how do i handle a return Agent: I'll be glad to help you with that! Agent: Your full name, please? Customer: it is Sanya Afzal Agent: Thank you, Sanya. To validate your purchase, may I please get your Username, Email Address, and Order ID? Customer: yes Customer: sa634047 Customer: sa634047@email.com Customer: 2808482265 Agent: Perfect, thank you! Agent: Your membership level, please? Customer: silver Agent: And what was your purchase date? Customer: 9-29-19 Agent: I'm so sorry, that's more than 6 months from today's date, so it won't automatically qualify for a return. Agent: Do you happen to have your receipt, and/or is the item in its original packaging? Customer: it was opened up to try it on Agent: Do you have the receipt, by chance? Customer: no, i dont Agent: I'm so sorry, Sanya. Unfortunately your purchase was more than 6 months ago, and without the original packaging and/or receipt, you're ineligible to return. Agent: Is there anything more I may help you with today? Customer: no that is it Agent: I sincerely apologize for the inconvenience! Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Agent: Hi, how may I help you? Customer: Hello, I am complaining about my promo code that is invlaid Customer: I was trying to get this discount from a code 6 days ago Agent: Ok, I can help you with that Customer: My name is Crystal Minh, my username is cm945290, and my order id is 9720176004 Agent: Thank you Agent: Promo codes should last 7 days Customer: Okay I see Agent: I will check the system now and see what the problem is Customer: I would like to have it applied to my order for my Calvin Klein jacket Agent: Do you know what your membership level is? Customer: My level is just a Guest Agent: Gold, Silver, guest are a few options for membership level Agent: Ok Customer: I'm only at Guest level Agent: Ok, the system states that the promo code is over 7 days old and thats why it's not working. Customer: Oh I see Customer: Will I be able to get the discount still? Agent: Unfortunately, as a guest I can't create another one for you. Once you become a member they will be able to provide this service free of charge. Agent: Sorry for the misunderstanding Agent: Is there anything else I can help you with today? Customer: I guess that is all Agent: Sorry for the disappointing news. Have a great day. 
Agent: Hello, thank you for contacting AcmeBrand. How may I help you? Customer: Hi I have a question about one of your products. Customer: It's the calvin klein boots Agent: Sure thing, what was your question about? Customer: I was wondering how easy it would be to remove paint stains from them? My husband is a housepainter Agent: I see, let me find that information for you Agent: Alright, I have that information for you. For paint stains, First you want to try to bush off any excess paint. Agent: Next you Agent: you'll want to take a coarse brush or a toothbrush and flake off any remaining dry paint that you can. Agent: Put a mixture of soap and water onto the stain and let it sit for a bit so you can scrape off the now soft paint. Agent: Then rub with a detergent mixture. After this is done add a little nail polish remover and the boots will look as good as new! Customer: ok that doesn't sound too bad. appreciate it. Agent: I hope that was able to answer your question Agent: Was there anything else I could do for you today? Customer: that's it thanks againn Agent: Have a great day and thank you for shopping with us! 
Customer: Hello. I have a question for you Agent: Hello, how can I help you today? Agent: And what would that be? Customer: I work in a bakery and I get up really early. I was thinking of doing some shopping before I go to work Customer: Do you know when the store in San Mateo, Washington where I live opens? Agent: Let me look. Customer: Cool, thanks Agent: From the looks of it it's in like with our recommended hours of 8AM to 11PM Customer: Hmmm. Oh. Well I get to work much earlier than that Agent: If you'd like to shop earlier our website it available 24/7 Agent: is* Customer: So I guess I'll have to wait until after work to shop in the store Customer: OH well Agent: Sorry about that. Is there anything else I can do for you today? Customer: Nope that was it Customer: Thanks Agent: Have a nice day! Customer: bye 
Agent: Hello. How may I help you today? Customer: I want to ask for an extension on my premium subscription because i want some time to get the money Agent: Let me take a look for you. Agent:  May I have your name please? Customer: Sanya Afzal Agent: Can I have your account ID and Order ID? Agent: Hello? Customer: Account ID: HHHAFNTJHD Customer: Order ID: 3936060398 Agent: What is your Membership level? Customer: Silver Agent: You are allowed a 1 day extension for your account Agent: Anything else I can help you with? Customer: Okay.Thanks Agent: Great. Have a nice day. 
Agent: Hi, thanks for contacting Acme. How can I help you? Customer: Can you tell me how long premium membership lasts after someone gets it? Agent: Sure, can I get your first name though? Customer: Crystal Agent: So I can address you directly? Agent: Awesome, thanks Crystal Agent: Let me find that out for you, one moment. Agent: Our premium memberships last for the rest of the year in which you receive it, plus the next full year. Agent: So for example if you received it today, you would have it until the end of next year. Customer: understood thanks Agent: Great! Was there anything else I can help you out with today? Customer: that was everything, thanks Agent: Alright then, have a fantastic day then! 
Customer: hI I am wondering about my order.  Can you help me? Agent: Of course, what can I help you with? Customer: I ordered a Tommy Hilfinger shirt and have not recieved it as of today. Customer: Help, it will be soon too warm to wear it outside. Agent: Okay, I can help with that. Can I get your full name or account ID? Customer: order id# 2247077614 Customer: Norman Bouchard Agent: Thank you. Can I get your username and email address to validate the purchase? Customer: normanb1@email.com Customer: normanb1 is username Agent: Thank you. To confirm, you've been waiting less than a day for the item to arrive, right? Customer: no I think it was more like a week. Agent: As in from the day it was supposed to arrive? Customer: I don't usually spend $94 for a shirt but this one was suppose to be one day delivery Customer: Saturday wa suppose to be here. Agent: Okay, sorry for the inconvinence. When was the item originally supposed to arrive? Customer: Anxious to recieve and make sure it fits as promised in ad. Customer: Saturday Agent: Okay, sometimes the carrier will mistakenly make the package as delivered, but will arrive a few days after. Unfortunately, there is nothing I can do until it has been a week since it was supposed to arrive. Customer: I have been at home so I expected it sooner rather than later. Agent: I can understand the frustration. I suggest you reach back out if it has still not arrived by this Saturday and we can take further actions for you1 Customer: Okay I will be patient and wait for Saturday to get here. Agent: Thank you for your patience! Is there anything else I can help you with? Customer: Hope I don't have to contact you for anything else.  Thanks for your help. Agent: Have a great day! 
Agent: Hello! How can I help you? Customer: Hi, I am looking for Guess boots? Which stores have? Agent: Sure I can help you with that. Agent: Which boots are they? Customer: Brand Guess and long one Customer: I am living San Mateo TX Agent: Ok. Give me one second and I'll try to find them for you Agent: It looks like all 5 stores closest to you have them in stock Agent: Is there anything else I can help you with today? Customer: o thank you? Which are they Could you give me their address Agent: 5 state street san mateo texas 94401 Customer: others? Agent: 365 main street san mateo texas 94401 Agent: Do you need anything else? Customer: No that is enough. Thank you help. bye Agent: You're welcome. Have a great day! Customer: you too Customer: bye 
Agent: Hi! how can I help you today? Customer: Yes i forgot my username so i can't access my account Agent: I can help you with that. I just need some info to verify your identity. What is your full name, email address, and zip code? Customer: Chloe Zhang, email is chloez36@email.com the zip code is 92173 Agent: Okay, your username is czhang1. Agent: Is there anything else I can help you with today Customer: ok great! thank you! Agent: You're welcome! Agent: Have a great day. 
Agent: Welcome to AcmeBrands. How may I help? Customer: Hi I wondered if you guys were comparing your prices to others , I like a shirt but I can get it for like 40% less elsewhere Customer: I really like Acme though... Agent: OK. Let me check on that. Agent: What is your full name or account ID? Customer: account is Account ID: VAOUF0UA6A Agent: Thanks, I have pulled up your account. Customer: I was looking at the Guess shirt for $59 and found it else where for $39 Agent: May I have your full name account id and order ID Customer: i am Chloe Zhang Customer: my order id is 9499700330 Agent: Thanks, I have verified your ID Agent: I apologize for the price difference. Our prices are based on an algorithm Agent: It varies based on season and demand Agent: Hope this helps explain Customer: okay Customer: I will have to decide what to do if you cant price match Agent: One moment. Agent: As a valued customer, please use promo code 3H79L Customer: O thank you very much! that makes me happy Customer: I like to buy from you guys Agent: Glad to help! Thanks for your support over the years. Anything else I can help you with? Customer: no thank you! you have been great Agent: Have a wonderful day. 
Agent: Hi, there.  How may I help you? Customer: I have a promo code, but it says it's invalid. Agent: Okay, I can check on that for you. Agent: What is your name? Customer: David Williams Agent: Do you have the date the promo code was issued? Customer: it was about 9 days ago Agent: Okay, I am going to check the system regarding the error. Customer: okay Agent: Okay, the system says that there was an error regarding the promo code. Agent: What is your membership level? Customer: silver Customer: great, thanks Agent: Here is a new promo code  VWOQW Customer: okay, thanks Agent: You're welcome.  Is there anything else I can help you with today? Customer: that's all, thanks Agent: Have a great day! 
Agent: Hello, thank you for reaching out to us today. How may I help you? Customer: I need to change my phone number because I lost my phone and the two-factor authentication won't work now, thanks. Agent: It sounds like what we need to do forst is to get your two factor authentication reset. after that you'll be able to update your phone number on the account profile page. Agent: Could you provide me with your Full name or account ID so I can pull up your account please? Customer: Sanya Afzal Agent: Thank you Sanya. I was able to pull up the account. Agent: Do you still have access to your email address and if so could you provide me with that information? Customer: My old number (309) 890-3742 and new number is 309-890-3665 Customer: I don't have my e-mail, sorry Agent: No problem thank you. Agent: I'll need to verify your identity as well. could you provide me with your zip code, Username and pin number? Two of these should do. Customer: 6227 Customer: I don't have a username at the moment Customer: or pin only zip of 6227 Agent: Alright let's get your username recovered then. Customer: sorry Agent: no problem Sanya Agent: The zip code should be 5 digits. was one missing? Customer: 06227 Agent: Hmm one moment. The zip code and phone number are coming back as unknown. Did you need me to change your phone number or just need to get the authentication reset so you can change it? Customer: reset authentication Agent: Alright let's go ahead with that. Agent: one moment please. Agent: Alright let's move ahead with this request. your username is safzal1 Customer: ok Agent: You said oyu don't have access to the email correct? Customer: correct Agent: Do you have your securty PIN? Agent: security* Customer: no Customer: I have a security answer? Agent: I'll be asking you your security question then. Agent: What was the name of your first pet? Customer: Livingston Agent: Alright that's correct. Agent: I'm sending instructions on resetting the 2FA to the email on file. Do you need me to provide you with the email address? Customer: no, that's ok Agent: Alright. To be safe in the future be sure to follow our guidelines on safe security practices. Here is the link to that information. Agent: The email should arrive shortly. Did you need help with anything else? Customer: Thank you for the help! Agent: No problem Sanya. Have a great day! 
Agent: Hi, there!  How may I help you today? Customer: I'm not sure of the status of my premium service.    I'm a Bronze level member. Agent: Okay, I can check that for you.  What is your full name or Account ID? Customer: My full name is Chloe Zhang. Agent: Thank you. I'm pulling up your account. Agent: May I have your Order ID? Agent: And your Account ID, as well. Customer: My order ID is 3609883060. Customer: My account ID is PCX4UDNV8. Agent: My system is telling me that there is an issue with the account ID.  Can I have you double-check that for me, please? Customer: 3609883060    It is all numbers correct? Agent: That is the Order ID.  I need your Account ID.  Sorry for the confusion. Customer: Sorry.    Account ID is PC5X4UDNV8. Agent: Okay, your identity has been verified.  Let me take a look at the status. Agent: Your subscription is not active at the moment. Customer: Oh dear!   How do I activate it? Agent: I can send you a link to your account so that you can take care of it.  Make sure you have your Username. Customer: Sounds good. Customer: Oh,   I do not have my username. Agent: Your username is czhang1 Customer: Thank you.   The link just arrived so I should be all set. Agent: Awesome!  May I help you with anything else today? Customer: Not at this time.  Thank you for your help! Agent: You are most welcome.  Have a wonderful day! 
Agent: Hello, thank you for contacting AcmeBrands. How can I help today? Customer: SIR OR MA'AM, I REQUIRE ASSISTANCE. Agent: Certainly, what can I help with? Customer: I was charged not once, but TWICE for my subscription. That is unacceptable! Customer: I demand to dispute my bill and get a prompt refund. Agent: I am so sorry about that, let me see what I can do to help. Agent: Can I have your full name and account ID? Customer: Madame Joyce Wu, if you please. Customer: Account ID is CKLUJJ11HJ Agent: Thank you, can I also have your order ID? Customer: Order ID: 5253043777 Agent: Thanks Madame Joyce.  What membership level are you currently at? Customer: Merely Bronze, but I intend to upgrade in the future as long as this tomfoolery does not happen again forthwith! Agent: OK, let me check to see what the system shows. Agent: I do apologize for the confusion, but my system is showing that you are not eligible for a refund at this time. Customer: WHAT?!?!! The nerve of you people! Customer: Escalate me to your manager, post haste! Agent: Absolutely - I will notify the manager to reach out to you immediately to further investigate this discrepancy. Agent: Is there anything else I can help you with this afternoon? Customer: Thank goodness you are competant. Customer: That will be all. Good day. Agent: Thank you, you have a great day as well! 
Agent: Hello, how can i help you today Customer: Hi! Quick question... There is something wrong with my cart. I cab't put an item in it. Can yoi help me? Agent: Okay sure, to start could you try logging out and logging in to your account and trying again Customer: yeah.. Still won't updating Agent: Okay, could you make sure what you are trying to add to your cart is in stock. It would say in the bottom left hand corner Customer: Let me see Customer: Well. Looks like it is out of stock Customer: Ok, sorry for the trouble Agent: No proble, items are restocked at the end of the month so you can purchase it then. Agent: Is there anything else i can do for you Customer: Good to know. That's all Customer: Thank you Agent: Okay, have a great day 
Agent: Hi! How can I help you today? Customer: Hi Agent: Hi! Customer: I would like to refund my last order Customer: My name is Sanya Afzal Agent: sure, I can help you with that. May I have your name please? Agent: thanks - and the reason for the refund? Customer: I just changed my mind about the item Agent: I'll also need your username, email address and order ID please Customer: Email Address: sanyaa36@email.com Customer: Username: sanyaa36 Customer: Order ID: 8964466462 Agent: thanks - has the product shipped yet? Customer: No Agent: ok, how would you like that refund back? Customer: Credit card Agent: ok, I'll just need your account ID to process that Customer: Account ID: ICZH3XCKSB Agent: And the refund amount you are asking for? Customer: 64 Agent: Excellent, I have gone ahead and processed a refund in the amount of $64 on your credit card. Is there anything else I can help you with? Customer: great that’s all Agent: Perfect, have a great night! Thanks for chatting! 
Agent: Hello. How can I help you today? Customer: hi, can you please check on my subscription status? I don't want it to end Agent: Okay, so you just want to make sure it's active? Agent: Or do you want to know when it's due? Customer: that's what I'm checking with you about Agent: Which one of those do you want to know? Customer: I want to pay it if I need to Customer: you can't see that? Agent: Okay, so you are here to pay bill - and not to check if it's active, or if it's due? Agent: Nope, I don't have any sort of account pulled up Customer: and you can't? Agent: I just want to clarify what the problem is so I can nail down the correct process. Agent: I can, but I won't know what to do/where to check unless I understand what it is you need. Agent: So - is your primary objective to 1) pay your bill, 2) find out how much is due for your subscription, or 3) find out if your subscription is active? Agent: Each of those leads down a slightly different path. Customer: I have a subscription for your premium service...I don't want it to expire...I don't want it to lapse and I want to pay it if I need to...can't explain it much better than that Agent: I know, it is confusing and it probably just seems, from your end, like all the same stuff. Unfortunately our process is a bit convoluted. Customer: you may need a better system? Agent: Maybe :) Just a moment please Customer: okay Customer: this is taking quite a long time Customer: maybe I should just stick with Amazon Agent: I am sorry to hear that, I am just trying to ensure I know how to handle your query appropriately. Customer: the 3 things that you numbered 1 2 and 3 are ALL the things that I'm here to find out Agent: What's your name? Customer: David Williams\ Agent: Can I have your account and order IDs please? Customer: DDNNHKLITF and 8815088995 Agent: You owe $20 and it was due yesterday. Customer: so I don't have a subscription anymore? Agent: You do still have one. Agent: But your bill was due yesterday Customer: okay, can I pay it now? Agent: I have sent you a link to help you access your account, on your online account you can access all of the information you are inquiring about today Agent: Yes, you can. Agent: Do you have a credit card number you'd like me to use? Customer: yes, please thanks Customer: it should be on file there Agent: Okay Agent: Also, do you know your username? Customer: no username here...I don't remember it Agent: For future notice, when logging into your account, your username is dwilliams1 Customer: cool, thanks Agent: Okay, I charged $20 to the card on file. Agent: Is there anything else I can help you with? Customer: oh God no...thanks Agent: You continue to have a pleasant day, sir 
Agent: Hello, how can i help you Customer: I have an issue with my account Customer: My name is spelled wrong Customer: This happens to me all the time. I have a very unique name and people never get it right Customer: Can you fix the spelling? Agent: You would like to update the name on your profile? Customer: yes Agent: Okay Please provide me with the account id Customer: aphoenix523 Agent: Okay Now can I get the correct full name Customer: It's Alessandro Phoenix Agent: Now i need to verify your identity can I get your zip code telephone and email Customer: My zip code is 25826 Customer: My number is (918) 345-2381 Agent: What about email Customer: oh sorry Customer: It's thephoenixwillrise@gmail.com Agent: Okay, I have updated your name in the system. Agent: Do you need any more help? Customer: Great, so my name is correct now? Agent: Yes, It is. Customer: cool Customer: I don't need anything else Customer: Thank you Agent: Have a great day! 
Agent: Help Customer: Hello? Customer: Can you help me? Agent: Sure I can Agent: What help do you need? Customer: I wanted to know more about a particular product you carry. It is the Guess shirt. Customer: In particular, I wanted to know what the shirt is made of Agent: Ok Agent: Give me a moment to get you the info Agent: Shirt fabric should be made of 100% natural fibers like cotton, linen and wool or a blend of there. Cotton is our most dominant material. While our most popular blend is 90% cotton / 10% linen Agent: Do you need any other thing? Customer: But can you confirm what material this specific shirt is made of? Agent: Guess shirt is made of 90% cotton and 10% linen Customer: Okay thanks that's great Agent: Have a nice day 
Agent: Welcome to AcmeBrands. How may I help? Customer: Hi. Can you tell me when your annual sale begins Agent: Sure. Let me check. Agent: This year our sale began on January 23rd and ended the 31st of that same month. Agent: Subscribe to our newsletter to keep up to date on these sales Agent: Anything else I can hep with? Agent: Anything else? Agent: Thank you, and goodbye. Customer: Thank you 
Agent: Hello, thank you for contacting us today. Customer: Hello Agent: What can I help you with today? Customer: I want to return the item because it was delivered in wrong color. Customer: can you help me with that ? Agent: Ill do what I can to help and sorry for the inconvenience. Can I have your first and last name in order to pull up your account details? Customer: Albert Sanders Customer: Order ID: 5822212930 Agent: Thanks so much for also providing the order number, I'll just need two more things before we can get started, Your username and email address. Customer: Username: alberts5 Customer: Email Address: alberts5@email.com Agent: Thank you, one moment. Customer: okay Agent: Alright thank you, do you happen to know your membership level? Customer: no Agent: Not a problem. Customer: What next ? Agent: I was just checking your membership level and you are currently a silver member. Agent: When was the purchase date? Customer: okay. Customer: Actually, I got wrong item Customer: I want to return the item for the refund., Customer: Are you able to help me with that issue ? Agent: Yes, I;m just making sure it is still within the refund window at the moment. Agent: I'll also be sending you instructions for a shipping label so the item can be returned. Agent: Hello Albert? Are you still there? Customer: yes Customer: yes. i need refund Customer: okay i will return\ Customer: okay i will return Agent: Alright for the shipping label I just need your Address, city m state and zip cone. then we can go ahead and get the item refunded. Customer: 8789 Kennedy St  Monterey, MI 87795 Agent: Thank you, and woulpd you prefer to drop the item off in store, by mail, or at a drop off center. Customer: drop the item off in store Agent: Thank you lets go ahead and get the refund started now Customer: okay, Thank you Agent: I already have most of the information I need so how would you prefer the refund? Gift Card, Added to your account, back to your card? Customer: Gift Card Agent: Alright and how much was the item? Customer: Amount: $64 Customer: ok Customer: okay, Thank you Agent: Alright, sorry that took so long! Was there anythign else you needed? Customer: no Customer: bye Agent: Have a great day and thank you. 
Customer: Hi Agent: Hi, how can I help you? Customer: Hi Customer: I want to remove the second item on an order Customer: My Partner decided she did not like it Customer: Can you help me with that Agent: Of course! Can I get your full name or account ID so I can pull up your account? Customer: Joyce Wu Customer: Account ID: UBVZYBCK20 Agent: Thanks. Do you have the shipping status for the order? Customer: Yeah Customer: Its in Transit Agent: Can I get your username, email address, and order ID please? Customer: Order ID: 7686288044 Agent: Thanks, do you have your username and email address? Customer: I cant remember thise Customer: those Customer: I feel you can help me get my order fixed without those information Agent: Okay, I'll have to recover your username. Customer: thanks Agent: Can I get your zip code and phone number please? Customer: Phone Number: (374) 367-2111 Customer: Zip Code: 26793 Agent: Okay, your new username is jwu1 Customer: Okay Agent: Okay, I've successfully updated your order to remove the unwanted item. Agent: Is there anything else I can do for you? Customer: Thanks Customer: That will be all Agent: Thank you, have a great day! 
Agent: Hi, there.  How may I help you? Customer: Hi Customer: I want to know more about this shirt Agent: Okay, which shirt is it? Customer: The Calvin Klein shirt. I want to know how long the arm length is. Agent: Okay, I've pulled up the item.  The sleeve length is 32" on the smalls, 34" on the mediums, and 36" on the larges. Customer: Okay great, I will order a medium then. Thank you for your help, that's all I needed to know. Agent: You're welcome.  Glad to help.  Anything else today? Customer: Nope that's it, thanks again Agent: Have a great day! Customer: Have a good day 
Customer: Hi Agent: Hi! How can I help you today? Customer: I want to check a shipping issue because the cost of shipping is too high. Agent: I see. Agent: What is your full name or account ID? Customer: Crystal Minh Customer: Account ID: 2IEG3ZEWWG Agent: Great, now can I please have your username, email address, and order ID? Customer: Username: cminh072 Customer: Email Address: cminh072@email.com Customer: Order ID: 7467162093 Agent: What is the shipping status? Customer: Out of Delivery Agent: Since the item is out for delivery the best I can do is refund a portion of the shipping cost. Customer: Okay Agent: I have done that for you. Is there anything else I can do for you today? Customer: No Agent: Great, have a good day 
Agent: Hello, how can i help you today Customer: I signed up for a premium subscription but I was charged twice for it. Agent: Sorry about that, could i get your full name account ID and order ID Customer: My name is Rodriguez Domingo, my account ID is EP1VPUCNMT, and the Order ID is 1359144356 Agent: What is your membership level Customer: I'm a bronze level member. Agent: Okay looks like our system screwed you up and charged you twice. I am issuing your refund. Customer: Great, thank you!! Agent: How much were you charged for Customer: I was charged $49 twice. Agent: Okay i have refunded you the amount Customer: Thank you so much! Agent: Is there anything else i can help you with today Customer: No, that was all. Agent: Great, have a nice day 
Agent: Good afternoon and thank you for contacting AcmeBrands! How can I help you today? Customer: Hi! I ordered a CK shirt just now but the receipt shows 2 items. I only ordered 1. Can you help me with that? Agent: I'm sorry your order has the wrong quantity applied. I can help you. Can you give me your name and Order ID please? Customer: Chloe Zhang Customer: and my order ID is 9044990366 Agent: Thank you. And do you know your account ID as well? Customer: SRNRAS1YVJ Agent: Thank you, Chloe. Give me one moment to look at your order details. Customer: thank you Agent: I'm sorry, our system has made an error and ordered two of the shirts instead of just the one you intended. Do you know the shipping status of your order? Customer: it is delivered but I haven' received it yet. Agent: Okay, you should be receiving the order today or tomorrow at the latest. Once your order arrives, we ask that you contact us again to start the return process. Agent: What was the cost of the shirt? Customer: $89 Customer: Do I need to pay the fee for returning the item? Agent: I'll start the refund for you now, but you'll need to contact us for a return shipping label and it will be free to you to send it back. Customer: ok sounds good Agent: You should see the refund applied to your method of payment after we receive the unwanted shirt. Is there anything else I can help you with today? Customer: That is all. Appreciate your help Agent: You're welcome. Enjoy the rest of your day. 
Agent: Hello, how can I help you today? Customer: I would like to know how i can get a premium membership Agent: Happy to help, may I have your full name please? Customer: Chloe Zhang Agent: thanks Chloe. Agent: Give me a second please. Agent: It is earned through repeated purchases over a period of time. Agent: What is your membership level? Customer: Guest Agent: What level do you want to get? Customer: what ever level premium guest Agent: Bronze membership is given to any customers who have made over $500 worth of purchases in the last year. Agent: Silver membership is given for $1000 worth of purchases in the past year. Agent: Finally, Gold members are from $2000 of purchases and filling up a short questionnaire. Customer: Okay thank you for all the information Agent: Great, is there anything else that I can help you with? Customer: No that is everything, thank you again Agent: Have a nice day! Customer: you too 
Agent: Hello what can I do for you today? Customer: Yes i would like to change the number u got on file because it off my one number Agent: What number? Customer: my phone number that i have on file with you guys Customer: Its not the right number Customer: trying to update it to the right one Agent: Okay okay, give me a moment to get everything I need to help you! Agent: Okay, can I have your full name? Customer: Joyce Wu Agent: And the current number on file is? Customer: 4084874890 Agent: And can I have your username, password, and email to verify your identity? Customer: sure Customer: my username is joycew21 password is  joycew21@email.com tXvcDbOs and my email address is Agent: Okay Joyce, what's the new number you'd like to put on file? Customer: (408) 487-4899 Agent: Okay, everything is updated on our end! Customer: thank you Agent: Is there anything else I can do for you today? Customer: that will do it Agent: Well then have a nice day! 
Agent: Hello, what can I do for you? Customer: Hello, I need to get my delivery moved to next week so I can remove the shipping service fee. If I get it later then It's cheaper and I have no extra money right now. Agent: Okay, no problem. Can i have you name, order ID, and account ID please Customer: Order ID: 7887739462, Name is Sanya Afzal, Account ID: GUVXQHMM2S Agent: Do you know the current shipping status? Customer: I think it says out for delivery. Agent: Unfortunately I cannot change it since it is out for delivery. Agent: What membership level are you? Customer: I really can't afford the extra shipping, is there nothing you can do? I'm Silver. Agent: I can add the credit back to the account. Customer: Ok, that's good, I need to pinch pennies, my job is cut way back. Agent: No problem at all, the account has been credited. Is there anything else I can do for you? Customer: Thanks and goodbye, You've been very nice and helpful. Agent: Have a good day 
Agent: Hello. How may I help you today? Customer: Hi I have a question about my account Agent: Sure Customer: I'm a little late on my subscription account Customer: but I want to buy some stuff. Customer: am I still allowed to do that or am I supposed to make the payment first? Agent: DO you want to renew your subscription? Customer: I do but I'm waiting for the stimulus check to come in so I can pay for it Customer: Can I buy something now under the subscription plan and then pay it off in like a week or two? Agent: Im not sure what you mean. Customer: I think my subscription plan expired Customer: but I won't be able to pay for it for another week or so Agent: YOu can buy stuff but you wont get the benefits from the subscription Customer: I can't get like an extension? Agent: Let me check Customer: ok thanks Agent: Can I get your name, account ID and order ID? Customer: Chloe Zhang Customer: ID is czhang737 Customer: order ID is 5631479658 Agent: What is your membership level? Customer: silver Agent: That looks like your username. Do you have the Account ID? Customer: oh its ZDDJK855DL Agent: Thanks. One moment please. Agent: We only allow a 1 day extension. Customer: Can I do it today? Agent: Sure. Customer: ok I'll do that. thanks Agent: Is there anything else I can help you with? Customer: that's it Agent: Great have a nice day. 
Agent: How can I help you? Customer: Hi, I have a gold membership and am wondering how to cancel it? Agent: You may cancel your membership at any time? Agent: You will not be charged for future months. Customer: How do I do that? Agent: You are responsible for the current month. Customer: Ok.  But do I need to send a letter or is there a form to fill out or something Customer: Hello Agent: You should have the option on your account to cancel. Customer: Ok thanks Customer: That's all I need Agent: Are you able to log into your account? Customer: Yes it's fine.  I'll figure it out thanks Agent: Will there be anything else? Customer: No 
Agent: AcmeBrands, how may I help you? Customer: hello, I'm Sanya Agent: hello sanya Customer: I want to know my order status Agent: Let me help you with that. Is there a problem with your order? Customer: I placed an order in the morning Customer: I made the payment but I think there is error in the order Agent: What is the error? Customer: i didn't know if I put the address Customer: and I can't view the order from here Agent: Ok, let me see what is going on with your order. Agent: Did you get an email saying that there was a problem? Customer: No, not at all Customer: and i've not seen the order confirmation too Agent: Ok Agent: Would you like to change the address? Customer: yes Agent: Ok Agent: Could I have your full name or account id? Customer: Sanya Afza Agent: Could I have the current address on the account? Customer: 1941 2nd Ave  San Lima, MI 27661 Agent: Thank you Agent: Let me verify your identity. Could I have three of the following; zip code, telephone number, pin number, username, password, email address, or order id of previous purchase? Customer: telephone number (929) 739-9977 Customer: Email Address: safzal52@email.com  Username: safzal52 Agent: Ok, thank you Agent: Could I have the new address? Customer: is it resolved? Agent: I need the updated address. Customer: 1941 2nd Ave  San Lima, MI 27661 Agent: Your address has been updated. Customer: thank you Agent: Can I help you with anything else? Customer: no, thanks Agent: Have a good day. 
Customer: Hi Agent: Good afternoon. What can I help you with today? Customer: I have an issue with my order Customer: I want to buy this amazing guess shirt Customer: But when I try to add it to my chart, it doesn't work Customer: Can you help me order it? Customer: My chart won't update to show the shirt Agent: Certainly. Can I get your name? Customer: Crystal Minh Agent: Ok Crystal. Have you tried refreshing the page yet? Customer: I will try right now Customer: That didn't fix it :( Agent: I am sorry to hear that. Next let's try logging out then back into your account. Customer: okay Customer: i am doing it now Customer: That didn't work either :( Customer: Can i try anything else? Agent: Perhaps the item is out-of-stock. Check the bottom left hand side of the product page to check for that. Customer: okay Customer: Oh, you're right! Customer: It is out of stock Customer: So it makes sense that I can't order it Customer: I should have seen that Agent: What you can do is place a back order for the item. Customer: okay Agent: That way you will get it as soon as it becomes available. Customer: I will do that Agent: Great! Can I help you with anything else today? Customer: No Customer: that was it Customer: thank you! Agent: You are welcome. Have a great day! Customer: thanks 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Customer: I wanted to check the status of my order, but can't login because I forgot my password. Agent: Ok I can help you with this. Agent: Do you need a new password or do you need to reset your two factor auth? Customer: password please Agent: May I have your full name or account id please? Customer: Norman Bouchard Agent: Thank you Norman. May I have your username please? Customer: I don't have it Agent: Ok so I will need to verify your identity. May I have your zipcode and email address please? Customer: 79038 Customer: I don't use email Agent: Can I get your phone number please? Customer: Phone Number: (421) 350-8042 Agent: Thank you. Your username is going to be nbouchard1 Customer: Thank you! What about my password? Agent: We are getting there. I need your pin number or answer to security question to make a password for you. Customer: I don't have a pin Agent: The answer to your security question? Customer: sweetbasil Customer: that is the answer Agent: Thank you. Your new password is: ckr7g9efh8c Customer: Great! Thanks! Agent: Anything else I may help with today? Customer: That is all! Agent: Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. Customer: you too 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Agent: Hello, how may I help you today? Customer: I got charged twice for my subscription. Agent: Oh no, let me look into this for you. Agent: May I have your full name and account id please? Customer: Rodriguez Domingo Customer: OIE03ENOYW is my account id Agent: Thank you Rodriguez and may I have your order id please? Customer: sure Customer: it's 2690069365 Agent: Thank you and may I have your membership level please? Customer: bronze Agent: Thank you. Let me check our system. Agent: How much were you charged for? Customer: 2 times for the subscription Agent: How much is your subscription? Customer: 40 Customer: i think Agent: Yes I have went ahead and refunded the 40 overcharge. I do apologize for this. Is there anything else I may help you with today? Customer: Ok, thanks very much! I don't need anything else. Agent: Thank you for contacting AcmeCorp, please be safe and stay well. 
Agent: Welcome to AcmeBrands. How may I help? Customer: Hi there.  I am going to have to return my brand-new Tommy Hilfiger jeans and I'm so sad. Agent: Ok. I can help. What is the reason for return? Customer: They're the wrong color. Agent: OK. May I have your full name or account ID? Customer: Crystal Minh Agent: OK Crystal, I have pulled up your account. Customer: You would think that jeans are always blue, right? Agent: Yes. I would think so. Agent: May I have your username, email address, and order ID Customer: I got them so I can take lots of selfies and do Tik Tok videos. Agent: Good luck. Tik Tok is all the rage these days. Agent: Reminds me of that Kesha song. Customer: Oh I'm going to be an influencer.  Just wait.   crystalm354 Customer: crystalm354@email.com Customer: What's Kesha?  0261304261 Agent: Thanks. I have validated your purchase. Kesha is a singer and had a song called Tick Tock Agent: What is your member level? Customer: I'm Bronze but on my way to Gold, baby!! Agent: Haha. Let me check on that Agent: Do you have the receipt? Customer: I have ALL the receipts...but not this one. Agent: OK. Is it still in original packaging? Customer: No, I took them out.  Does that make a diff? Agent: It depends. What was the purchase date? Customer: October 12, 2019 Agent: It must be within 90 days. I'm sorry. However, for being a valued bronze customer, I think you deserve a promo code. Agent: F9GYD Agent: Please use this code on your next order. Sorry it cannot be returned. Customer: Okay, cool.  Thanks for trying.  Peace out!! Agent: Same. Have a great day! 
Agent: Hello, how can I assist you today? Customer: Hi there, I want to check on the status of my account. I had gotten an email saying my subscription was removed... but I still want it. What can I do? Agent: Did you send payment to renew your subscription? Agent: May I have you full name and account ID? Customer: Yes, I thought so. My name is David Williams. I don't know my account ID Agent: My system shows you still have an active subscription. Agent: The email you received may have been sent in error. Customer: Oh okay, thanks for your assistance Agent: I can send you a link to you account details. Customer: Yes, please Agent: you will also need your username or I can generate a temporary one for you now. Customer: Can you give me a temporary one Agent: dwilliams1 Agent: We recommend you change it after logging in. Customer: Will do. thank you Agent: Is there anything else I can do for you today? Customer: No that is all Agent: Have a great day. 
Customer: Hi Agent: Hello, how can I help you today? Customer: The site has been slow for me Agent: I'm very sorry to hear that. Let me look in to this issue for you. May I have your name please? Customer: Rodriguez Domingo Agent: Have you tried logging out of your account and back in? Agent: If that doesn't work Rodriguez, can you close the other tabs on your browser and see if it speeds up? Agent: Many programs running in the background can often cause the site to slow down. Customer: I tried logging out. It didn't help Customer: I don't have that many tabs open Customer: I'll try closing some programss Agent: Thank you, if that doesn't work can you check another website and see if it is also slow? I just want to be sure that it is not your internet connection. Customer: Closing the programs seemed to have worked. Thank you Agent: I am so glad that worked for you! Is there anything else I can help you with today? Customer: That's all. Thanks Agent: Thanks, have a great day Rodriguez! 
Agent: Hi! How may I help you? Customer: Yes, I have an unwanted charge on my account. Agent: Sure, may I have your full name, Order ID and Account ID to check on this? Customer: Name is Alessandro Phoenix Customer: Order ID is 3367625465 Customer: Account ID is aphoenix382 Agent: I see, it seems we have made an error. Tell me how much the extra fee was and I will remove it for you. Customer: Just so we're clear, the item was returned and completed. I just need the amount removed from my bill. Agent: Right, I just need to know how much the charge was. Customer: Ok. It was $49.00. Agent: It has been removed. Anything else for you today? Customer: Will I recieve an updated bill? Agent: Correct. Customer: About when can I expect that, please? Agent: It should show up sometime today. Customer: Wonderful. I'll be looking for it. Agent: Have a great day! 
Agent: Hello how are you doing today? Customer: Hi I'm good Agent: What can I help you with? Customer: I'd like to check status of my order because I only ordered one item but the email confirmations says I ordered two Agent: Ok, let me check on that for you. Can  I have your name, account ID, and order ID? Agent: Hello? Customer: Name: Joyce Wu Customer: Account ID: MNCMJWLEZH Customer: Order ID: 5827805604 Agent: Thank you, one moment please. Agent: I apologize, it looks like that was our error! Has the order already shipped? Customer: Shipping Status: In Transit Agent: Ok, since it has already shipped you will have to contact us to begin the refund once you receive the order. I'm sorry for the inconvenience Agent: Is there anything else I can help you with today? Customer: No but thank you Agent: You're welcome, have a great day! 
Agent: Hi! How can I help you today? Customer: I found a few pairs of boots on your website that I absolutelly LOOOOVE!!! I'm hoping maybe to save a little money or get some perks by going premium. Can you tell me about the membership benefits? Agent: Of course I can! A customer favorite perk is that all members are invited to the annual holiday extravaganza with an open bar and free flights from anywhere in the US! Bronze members save on shipping fees and promo codes. Silver gets all of those plu Agent: Silver gets all of that plus they can have agents make purchases on their behalf and they can cancel orders at any time. Agent: Gold members gets unlimited refunds and will always be given the benefit of the doubt on transactions. Agent: Sorry I got cut off there at one point! Customer: WOW!!! That sounds incredible! Agent: It is! We love our valued customers :) Agent: Is there anything else I can help you with today? Customer: No, that's all. I guess I'll go sign up for premium :-) Agent: Awesome! I hope you have a great night and enjoy those boots! 
Agent: Hello, how may I help you? Customer: Hi I'd like like to know more about a product because you are thinking about buying it. Agent: Okay, could I get your name please? Customer: Rodriguez Domingo Agent: Thanks, Rodriguez. What kind of question did you have? Customer: How wide is the collar? Does it squeeze the neck? Agent: On which item? Customer: The Tommy Hilfiger shirt Agent: We don't use any tight collars on our shirts. The usually come with 15 inch collars but we have ones available either one inch higher or lower than that. Agent: Is there anything else you need? Customer: No but thank you Agent: Have a good day! 
Agent: Hello, how can I assist you today? Customer: I'm thinking of placing an order, but I wanted to see how much it would cost for overnight shipping. Agent: Let me look into that for you. Customer: Thank you. Agent: Could I get your name please? Customer: My name is Crystal Minh Agent: Overnight shipping cost is based on the weight of the item and also distance for the US. Customer: What would it be to send a shirt to New York? Agent: It's 39.99 for five ponds or less, 54.99 for ten pounds or less and 69.99 for everything else. Customer: Great, thank you!! Agent: Can I help out with anything else? Customer: No, that was all. Agent: Have a good day. 
Agent: Hello, how can I help you today? Customer: Hi, I'm looking for some info on the jacket. Is this a good jacket for windy days? Agent: Do you have a specific brand in mind? Customer: Calvin klein jacket Agent: Our jackets are designed to be wind-proof and as a result they will help keep you nice and warm on windy days. :) Customer: Awesome. Thank you so much. Agent: Sure no problem. Did you have any other questions? Customer: That's it. Thank you so much. Agent: OK great. Hope you have a good day! Bye Customer: You too. Bye. 
Agent: Hello, how can i help you Customer: Yes i wanted to see how to get a refund on an item i bought. Agent: Okay, have you received the item yet? Customer: no i haven't Customer: I just placed my order and i changed my mind Agent: Do you want to cancel your order? Customer: yes and would like to get a refund Agent: Okay, I will be more than happy to help you. Agent: Can I get a name please Customer:  Sanya Afzal Agent: Okay I found your account. Now i need to validate the purchase. for that I need your username, email and order id as well. Customer: okay my Username is sanyaafzal140,Email Address: sanyaafzal140@email.com and my Order ID: 3742776227 Agent: Thank you everything looks good. Now would like to be refunded with a gift card, have value added onto your account, a paper check or credit card? Customer: i would like to put it back on the credit card i have on file, please! Agent: Okay can I please get your account id so I can issue it? Agent: And now much will i be refunding? Customer: yes my account id is DF345RFG and the refund is $89 Agent: Okay I sent the refund. Will you need any more help? Customer: no that will be all, thank you so much for your help Agent: It is no problem. Have a great day! Customer: you too 
Customer: hi Agent: Hi! How can I help you today? Customer: Order Statement Address: 0436 Kennedy St  San Mateo, NY 80260  Product: Boots  Brand: Guess  Amount: $79 Customer: i want to buy this Agent: Sure, may I please have your credit card number? Customer: i don't have a credit card Customer: else other ways is there Agent: What would be the best way for you to purchase? Customer: cash on delivary is available Agent: sure, one moment please Customer: ok Customer: thankyou Agent: No problem, is there anything else I can help you with today? Customer: nothing. thankyou very much for your help Agent: Great, have a good day! 
Agent: hello how can i help you Customer: Hi, I signed up for a premium subscription and I need to pay the fee. Agent: sure Agent: What is your name please Agent: also account id and Agent: order id Customer: Sanya Afzal Customer: Account ID: 1AVXCFBGVU Customer: Order ID: 4986420786 Agent: You had 55 dollars due yesterday Agent: Would you like to pay it now? Customer: yes Agent: All set, we used your credit card on file Agent: You can use that link goign forwad to check your status. Do you know your username? Customer: No I do not Agent: safzal1 Customer: ok Agent: do you ned anything else Customer: no 
Agent: Hi how can I help you Customer: I signed up for the premium account and wanted to see when I owe the next payment for it Customer: I would really like to keep it Agent: OK full name please Agent: And account id and order id Customer: Rodriguez Domingo Customer: CFMEBNPZVO 4116849129 Agent: Your subscription payment of $55 is due in the next 3 days Customer: great thanks Agent: Do you want to pay now? Customer: Can it be set to autopay with my card that is already on file? Agent: It's been done Agent: Anything else today? Customer: that was all thank you Agent: Have a nice day 
Agent: Hello, how can I help you? Customer: Hello Customer: I completed a return but the charge on my billing statement has not been reversed. I want to know what is going on. Agent: I am sorry to hear that. Can I get your account ID or full name? Customer: My name is Albert Sanders and my Account ID is 4578584818 Agent: Thank you! To validate your purchase, can you provide your Username, email address, and Order ID. Customer: My username is as675890 Customer: email address is as675890@email.com Customer: and my order ID is 4578584818 Agent: Thank you! How long have you been waiting for the refund? Customer: I don't remember when I did the return. Just recently. Might have been yesterday. Customer: I don't remember Agent: What is your membership level? Customer: What is "a reason of 1"? Customer: My membership is Silver Agent: That is the number of days you have been waiting. Thank you for telling me your status and I thank you for your loyalty. Unfortunately, there is nothing I can do since it has only been a day since the return took place. If it has still not processed Customer: How long does it take to for the charge to drop? Agent: The charge should be dropped within 7 business days of the return. Customer: Ok, I'll keep an eye on it. Customer: Thanks for the help. Agent: No problem, is there anything else I can help you with? Customer: Nope, that'll do 'er. Agent: Have a great day 
Agent: How may I help you today? Customer: i am unable to log in because i forgot what my username is. Agent: i can help recover your username for you today Agent: I will need your full name to pull up the account Customer: Joseph Banter Agent: thank you, i also need 2 of 3 of the following to verify you Agent: zip code, email, phone number Customer: 73682  (560) 727-6243 Agent: thank you Agent: Your username is jbanter1. Is there anything else i may assist you with today? Customer: that is all. Agent: have a good one 
Customer: Hello Agent: Hi! How may I help you today? Customer: I need help Customer: I cannot access my account because I lost my phone that I use for the two factor authentication Agent: I would be happy to help with that Agent: Can I have your full name? Customer: Joyce Wu Agent: Can I have your email address? Customer: joycewu@email.com Agent: I have send a reset code to your email. You can use that to access your account. Customer: ok ty Agent: You're Welcome! Can I help with anything else today? Customer: no that was all Customer: thank you and have a nice day! Agent: Thank you for contact us! Have a great day 
Agent: Hi, how can I help you? Customer: Hi! I had placed an order and wanted to see if I can upgrade it to overnight shipping. Customer: I need the item sooner than I thought Agent: Okay! Can I get your full name or account ID to pull up your account please? Customer: Joseph Banter Agent: I also need your account ID and order ID to find your purchase. Customer: Account ID: SQBH2CYG0A Customer: Order ID: 6509639467 Agent: Thank you! Do you know the shipping status of the order? Customer: In transit Agent: Unfortunately I can't change the date of delivery since the item has already shipped. However, since it's on its way it will probably arrive today or tomorrow. Customer: Oh okay Customer: Thanks for the information Agent: Of course. Is there anything else I can do for you? Customer: That is all. Thank you Agent: Have a great day! 
Agent: Hello, how may I help you today? Customer: I bought a shirt but after looking around I'm seeing it at a much lower price pretty much everywhere else but herer Agent: I am so sorry to hear that. I will do my best to resolve your issue. Customer: thanks Agent: Can I please have your full name, account ID, and order ID? Customer: Albert Sanders NWKZR1EU4H and 8772209646 Agent: Thank you Customer: welcome Agent: I have your account pulled up. Please give me a moment to look into the price discrepancy. Customer: okay Agent: I apologize, but it seems that our pricing algorithm has increased the price on this shirt due to limited availability and increased demand. Agent: I am unable to override the algorithm and change the price. Customer: that's not good Agent: However, I am able to offer you a 10% discount code as a one time courtesy. Customer: I guess that's better than nothing but I suggest getting better algorithms Agent: Your 10% promo code is YGNVY Customer: thanks, I guess Agent: I will make sure to tell the management about your concern regarding our pricing algorithm. Agent: Is there anything else I can help you with today? Customer: please do Customer: no, I reckon that's it if you can't do any better Agent: Thank you. Have a great day! 
Customer: Hi I need help accessing my account Customer: Hello? Agent: Hello! Agent: Sorry I only now just had the message come through, may I have your full name? Customer: No worries. Alessandro Phoenix Agent: Alright, what did you need help recovering? Password? Customer: Yes please Agent: May I have your username? Customer: ap871742 Agent: May I now have your pin? Or you can answer the security question. Customer: I'd like to answer the security question Agent: Alright, I don't know the question only the answer. Customer: Alexander? Agent: Correct! I will make you a temp password now. Agent: iutqs5y0ejo Customer: Thanks! Agent: No problem! Anything else today? Customer: That was it. Thank you! Agent: Have a great day! 
Agent: Hi how can I help you Customer: Hello. I am trying to buy a jacket, but the car does not update when I add the item. Can you help figure out why the cart isn't update to show the item I want to purchase? Agent: Of course Agent: First try refreshing the page and adding the item again Customer: OK. I tried that and it didn't work. Agent: Now try logging out and back in again Customer: I also tried that. It still is not updating. Agent: Look at the bottom left of the product page, does it say the item is out of stock? Customer: No, the item is in stock. Agent: OK I can place the order for you Customer: OK. Thank you. Agent: Can I get your credit card number Agent: and expiration date Agent: As well as the desired item Customer: VC 0045992 Expiration 08/2021 Customer: It is the Tommy Hilfiger jacket for $49. Agent: OK your order has gone through Customer: Thank you very much. Agent: Anything else? Customer: No, that is all. Thank you. Agent: Have  nice day 
Agent: Hello, how can I help you today? Customer: Hi there! So totally asking "for a friend" here but uhh if someone happened to get a stain on a particular jacket how would someone go about getting it off Customer: Hypothetical of course... Agent: Right, let me check on that... for your friend. Customer: Thanks...he'll soooo appreciate it..... Agent: Could I get your name? Customer: Sure thing, it's Crystal Minh Agent: Wine stains can be extra hard, did it happen to be a wine stain? Customer: I do believe that's what he mentioned yes Customer: His cat Filbert cheekily swiped the glass off the counter Agent: Start by gently dabbing with a wet cloth. Agent: I understand, he's blaming tthe poor cat is he Customer: I know right,it's so sad. And oh he says that's starting to work Agent: Continue by sprinkling some salt on it and let it for at least five minutes. Customer: Salt really? That's cool. Alrighty I've-HE'S got the salt on Agent: Next get some boiling hot water on there and rinse. Customer: Got it, got it. Customer: Oh man that's working wonders. Customer:  I say from looking over his shoulder. Agent: Finally wash it in the hottest setting. You can line dry or use a dryer on low heat. Customer: We will do that. Thank you so much Agent: Alright, don't be too hard on that cat. Is there anything else I can do for you today? Customer: I think that's everything and oh of course, He's been given catnip as an apology. Customer: Thanks again Agent: Have a great day! 
Agent: Hello how can i help you Customer: How do I go about setting up a premium membership to make purchaes? Agent: Okay first of all can i get your full name and account ID Customer: Sanya Afzal Agent: Okay membership cannot be bought but is accumlated through purchases. At $500 of purchases you are a bronze membr at 1000 a silver and at 2000 a gold. Customer: I'm already a gold member Agent: Okay, then the membership should already be tied to your account. Customer: Ok thank you Agent: No problem, is there anything else i can help you with today? Customer: No, thank you Agent: Okay, have a nice day 
Agent: Hello, how can I help you today? Customer: This is so weird! My account isn't showing my payment method correctly at all. Can you help? Agent: Happy to help, may I have your full name please? Customer: David Williams Customer: Maybe it's messed up because I used one of those VISA gift cards last time. Anyway, I want to change my payment method to PayPal. Agent: thanks David. Just a second. Agent: Is your VISA gift card a debit card? Customer: Nah, that's the old payment method. I want to make sure my primary payment method is PayPal now. Agent: I need to input your current payment method first, then I will deal with the new method. Agent: What is your current payment method? Customer: Ohhhh, okay. Yeah it was one of those VISA gift cards that acts like a credit card. Agent: thank you. Agent: To verify your identity, I also need your zip code and phone number please. Customer: Zipcode is  57648 Agent: and also PIN number. Customer: I don't know the phone number that was on this order. Customer: My PIN is 712442 Agent: You can provide your username to verify. Customer: I don't know my username either Agent: How about username, email address or order id? Customer: I'm really sorry, I don't have many details to give you. Customer: No username, email address, or Order ID. Agent: How about telephone number please? Customer: Sorry, I don't know the phone number that was used. Agent: You have the PIN number, then do you have your password that I can verify? Customer: I'm so sorry, I don't know the password. Customer: I can give you my name, membership level, PIN, and address. Agent: Just a second, let me check. Agent: Can you locate your order id from the bottom of the order statement? Customer: I'm really sorry, there is absolutely no Order ID on this statement. Agent: Just a second. Agent: Since I have to verify at least 3 of the above personal data, I am afraid that I can't change the address for you. Sorry about that. Agent: Maybe try to locate more information then I can do it for you. Customer: I'm really sorry this taking so long. I wish I had more details to give you. Customer: Maybe try dwilliams1 as the username? It's just a guess, but that might work. Agent: okay, just a second. Agent: Sorry the username doesn't work. Agent: Please try to get more information and come back at any time. We are happy to help you at any time. Agent: Does that sound good? Agent: Hi are you there? Customer: I'm here. I'm really, really sorry this turned out to be such a hassle. Customer: Unfortunately, I'm missing the information you need. Customer: Thank you for trying to assist me, I appreciate your assistance! Agent: Great, is there anything else that I can help you with? Customer: That's it, thank you! Agent: Have a nice day! 
Agent: Hello, what can I do for you? Customer: Hello, I was wondering why there are always 0 results when I search Agent: Oh no, I am sorry about that. Agent: Let me troubleshoot with you Customer: Hmmm Agent: Try to log out and log back in Customer: Okay Customer: That didn't seem to work and there's still no results Agent: Okay, can you try and clear your cookies? Customer: OKay Customer: I cleared the cookies... Customer: Ah Customer: I think that must of been it Agent: Oh great Agent: Is there anything else you need help with? Customer: That is all Agent: Have a nice day 
Agent: Hello how cani help you Customer: Hello. I am a VIP Silver on your site, as well as a very prominent socialite Customer: And I would like help with something ASAP Agent: sure Agent: what can i help you with Customer: Here is my issue: I am planning on purchasing a large quantity of clothing from your site to wear at my second home in the Hamptons Customer: But, just because I am rich doesn't mean that I intend to waste my money Customer: I would like to know, does my chart qualify for free shipping? Customer: I believe that I should receive this benefit, given how loyal I am and how much I buy Agent: Sure Agent: what is your full name or account id Customer: Sanya Afzal Customer: You've probably heard of me. I am in the fashion pages a lot Agent: You do get free shipping! Agent: you can check this any time at the following link Customer: Oh, really? Customer: That's very good Customer: Now I will go ahead with my order Agent: Do you need anything else? Customer: I am glad to see that you recognize my importance Customer: No, I don't Customer: Thank you Agent: have a good day 
Agent: Hello, how can I help you? Customer: Hi.  I'm looking to purchase some Calvin Klein jeans.  I was hoping you could answer a question for me? Agent: Sure, what's your question? Customer: I've had some problems in the past and these jeans look fairly cheap at $49.  So I'm trying to find out if they will shrink after washing? Agent: Let me try to find some information about that for you. Customer: I would appreciate it.  Thanks. Agent: Could I get your name please? Customer: Crystal Minh Agent: Thank you, please hold for a moment. Agent: If you're careful with them they shouldn't lose their shape, just remember to turn them inside out before washing and use cold water. Customer: Thanks for the info.  I can't wait to receive them! Agent: It's best to air dry them but a dryer should be OK. Customer: I air dry all my jeans so I should be ok.  Thanks. Agent: Great, is there anything else I can help with? Customer: That's all.  Thanks for your help. Agent: Have a nice day. 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Customer: I was charged for a subscription I never wanted. Agent: Oh no I would happy to look into this for you. Agent: May I have your full name or account id? Customer: David Williams Agent: Thank you David, and how did you hear about this? Customer: My wife was going over our bills and noticed the charge. Agent: I am going to check our system quick. Customer: ok Agent: After checking our system, the information you were given was not correct. You were not charged for any service. Agent: Is there anything else I may help you with today? Customer: Do I have a subscription in your system? Agent: No. You were not charged anything. Customer: I'll ask my wife then. Thanks Agent: Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. 
Agent: Hi, how can I help you today? Customer: I have just ordered a shirt and would like a status update on it Agent: Are you interested in a specific update, or just a more general update that the order has been received Customer: Here's the deal that I want this shirt sent out of the country. Would this premium subscription cover the charges on that? Agent: Let me check on that. Customer: I don't understand your answer. Agent: Sorry, just querying my database. Agent: Are you a gold member? Customer: yes i am Agent: Ok great, pulling up the benefits right now Customer: right now i am just interested in shipping information Agent: Right, as a Gold member your shipping would be covered Agent: at no extra cost Customer: from out of the country? correct? Agent: Correct Customer: that is so good to hear. thank you very much Agent: No problem, is there anything else I can help you with? Customer: no that's it. I'm good Agent: Have a nice evening 
Agent: Hello, how can I help you today? Customer: Hi, I've been charged for an order and I never bought anything on your site.  Please help me fix this. Agent: Sure, I can look in to this for you. Can I get your full name or account ID? Customer: Yes, it's Albert Sanders Agent: One moment while your account is pulled up Albert. Customer: Sure thing. Agent: Do you have your username, email address and Order ID? Customer: Yes, Username: as495761  Email Address: as495761@email.com Order ID: 6177695888 Agent: I am so sorry Albert. It appears as if the company made a mistake! Agent: What is your membership level? Customer: I'm a Guest member. Agent: I am going to update this immediately so it is not shipped out and you are not charged! Customer: Great, thanks for helping me with this issue. Agent: It is all taken care of and I am so sorry for the error. Customer: No problem. Agent: I'm glad I could help. Was there anything else you needed today? Customer: No that's it, you've been great. Agent: Thanks, Albert. You have a great day! 
Agent: Hello, how can I help you? Customer: Yeah, I need to know what will happen if I'm late with a subscription payment Agent: Hello, a late fee of $2 per day that the payment is late will apply. If you are a gold or silver member, you get an additional 5 day grace period per month. Customer: Okay, but my sister's birthday is coming up and I need to buy her a gift Customer: Can I still buy stuff? Customer: Ummm...is someone there? Agent: Hello, yes you will still be able to purchase items! Customer: Okay Agent: Is there anything else I can help you with? Customer: No, I'm good. Agent: Have a great day 
Agent: Hello, thank you for contacting AcmeBrand. How may I help you? Customer: i am unable to log in because i forgot my username and i need help recovering my username. Agent: I'm sorry to hear that. Let's get your username recovered for you. Agent: Can I have your full name please? Customer: Crystal Minh Agent: Great, I was able to pull up your account. Agent: I'll need to verify your identity before we proceed. Could I have two of the following: Zip code , Phone number or email address? Customer: 23362   (734) 795-8055 Agent: Great let me get your username for you  one second. Agent: cminh1 is your username Agent: Was there anything else I could do for you today? Customer: i will try to login and if that doesn't work i'll let you know.  thanks. Agent: You're welcome. Thank you for shopping with us. Have a great day! 
Agent: Hello! Thank you for contacting us today. How can I help you? Customer: Hi I’m wondering if I can pay off the remaining balance on my account Agent: Sure. Can I get your name please? Customer: David Williams Agent: Oops sorry about that. I just want to reinforce no purchase was made. I misclicked in my program. Agent: Okay, David. Were you looking to pay the bill on your subscription? Customer: Yes Agent: Okay I just need to verify your identity here. Can I please get your account ID and Order ID? Customer: Account ID: LLF6EIQ7AR Customer: Order ID: 9351018529 Agent: Thank you! The standard subscription price is $99. How much would you like to pay today? Customer: 99 Agent: Do you have a credit card number that you would like me to charge that to? Customer: Can I just pay it myself online Agent: I can charge it to the credit card that is on the account for you. Customer: that’s fine. Agent: Okay I have renewed that subscription for you. Is there anything else I can do for you today? Customer: That’s all. Thanks Agent: Thank you and have a great day! 
Agent: Hi! How may I help today? Customer: I was wanting to know the status of my subscription. Agent: Sure! I can help with that.  Can I have your name? Customer: Rodriguez Domingo Agent: Can I have your account id and order id? Customer: Account ID : MFER3RZ5IN Customer: Order ID: 0348703299 Agent: I am showing that your subscription is still active Agent: If you ever need to look that up again you can use this link Customer: Do I have any balance due? Agent: You have a payment due tomorrow Customer: I would like to pay that balance. Agent: Ok, I can use that link and it will take you to your account to make the payment. Customer: Ok, sounds good. Agent: Anything else I can help with today? Customer: No, that is all. Thank you. Agent: Thank you for contacting us! Have a great day! 
Agent: Hi, I'm Danny. How may I help you today? Customer: hello Customer: i just put in an order and the shipping cost seems really high to me Customer: i'm just checking to see if there was a mistake :/  hoping for a refund if so Agent: No problem. Give me one moment. Agent: May I get your full name or Account ID? Customer: sure Customer: Norman Bouchard Customer: OYBAVS3PKO Agent: Okay. May I get your username, email, and order ID. Customer: nb783199, nb783199@email.com, 1984686801 Agent: What does the delivery status say? Order received or In transit? Customer: Out for Delivery Agent: Okay. I'm going to refund you some of the delivery fee. $8 is our standard delivery fee. Customer: oh awesome.  thanks Agent: Is there anything else I can help you with? Customer: that was it, thanks Agent: Have a nice day. 
Agent: Hi, How can I help you today? Customer: Hey, why isn't the site taking my credit card? Customer: I have plenty of room on my card to charge stuff, Agent: I'm sorry, letme look into that for you. Customer: Wonderful, thanks Agent: Have you tried entering your credit card information multiple times? Customer: Yes, numerous times. Agent: And have you logged out of your account and signed back in? Customer: Let me give that a whirl, one moment here. Agent: Ok :) Customer: It's still giving me grief here. Customer: It's still not accepting the old Mastercard here. Agent: And your credit card is not expired, correct? Customer: Oh, I really feel like a total goof, Customer: My card expired in 2018! Customer: So, should I just update that in the system on my end? Agent: Yes, that should be all you need to do! Agent: Can I help you with anything else today? Customer: That's great, phenomenal. You're a delight, Customer: No, that'll be it. Thanks again so much. You have yourself a bright sunshine-y day. Agent: No problem, that's what I'm here for :) You have a wonderful day too! 
Agent: Thank you for contacting Acme brand. May I have your name please? Customer: Hello, I need to check the status of my order as the delivery time is wrong and it needs to be changed Agent: ok i will be happy to help you out with that Agent: to best assist you, i will need your name, account ID, and order ID please Customer: Joyce Wu, N3Y0WIBQ01, 4471206320 Agent: ok, what time does your delivery need to be changed to? Customer: it needs to be next weekend Agent: do you have the shipping status? Customer: in transit Agent: Ok, I am so sorry Joyce. Since it is already on the way, i can't do anything to help youl Agent: I am really sorry. is there anything else i can do? Customer: That is all thank you Agent: thanks for being a customer.have a great day Customer: you too 
Agent: Hello, how can I help you today? Customer: Hi I have a question about your website. I've been trying to purchase a pair of jeans but it's loading really slow. can you help? Agent: Happy to help, may I have your name please? Customer: Crystal Minh Agent: thanks Crystal. Agent: I will write up a report about the slow speeds for the website team to fix. Agent: did you try logging out and logging back in? Customer: no hold on Customer: didn't see to work. It's still slow Customer: seem Agent: how about try visiting  another website first? Customer: let me try that Customer: no still slow Customer: seems to just your site Agent: got it. Did you try closing all the other tabs on your broswer? Customer: no let me try that. I have a lot open Agent: and also other programs that may be running. Agent: too many programs running can cause a slowdown. Customer: ok it's running better. I had 30 tabs open... Agent: that may be the problem. Agent: is there anything else that I can help you with? Customer: that's it. thanks for the tips! Agent: Have a nice day! Customer: bye 
Agent: Hi how can I help you Customer: Status of order cause method of payment seems to be wrong Agent: OK what's your full name Customer: Name: Crystal Minh  Phone Number: (468) 644-4061  Member Level: Bronze  Account ID: IFQL7ZFTFY Agent: And order id please Customer: Order ID: 2596720643  Payment Method: Debit Card Agent: Shipping status? Customer: Yes Agent: Order Recieved, in transit, out for delivery or delivered? Customer: Order received Agent: And you want to switch to debit card, correct? Customer: Yes Agent: OK, it's done. Agent: Anything else? Customer: Thanks Customer: No Agent: Have a nice day Customer: Later alligator 
Agent: Hello, how may I help you? Customer: Hi, I'm a silver member and I wanted to know something about a certain product. Agent: Sure, what would you like to know? Customer: I want to buy a pair of Michael Kors jeans for my boyfriend, but since we've been stuck inside, he's gained some weight. Customer: Do they come in a larger size? Agent: Yes, the jeans come in a pretty wide variety of widths. If they're listed as empty on the website, they are currently out of stock. We restock jeans at the beginning of the month, so you can check back if the large sizes aren't here now. Customer: Okay, maybe he will have lost the weight by then.  Thank you. Agent: Hopefully! You're welcome and have a great day. 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Customer: I'm considering buying some stuff on your site but I want to know how to get the premium membership first maybe Agent: Ok I would be happy to get the answer for you. Agent: So our memberships are earned vs. bought. For example, if you spend 500 within the year you become a bronze, silver membership is 1000 and gold is for 2000 in purchased. Agent: You get rewarded to shop. Customer: oh i see didn't know if you paid for it directly Agent: Is there anything other questions you have? For subscriptions you do pay but for memberships you do not. Customer: right you've cleared it up for you think I was conflating the two Customer: no think you've answered all my questions thanks Agent: Great. Thank you for contacting AcmeCorp, please be safe and stay well. 
Agent: Hello, how can I help you today? Customer: I have an issue with my bill Agent: Happy to help, may I have your full name please? Customer: Joseph Banter Customer: It looks like I was charged again for the tshirt I bought last week Agent: thanks Joseph. Agent: Did you get an email for that ? Customer: No it just showed up on my credit card statement Agent: To validate your purchase, can I have your username, email address and order id please? Customer: acct id P2P6BOIPIQ Customer: order id  9733302000 Agent: thanks. Agent: Sorry, I actually need your username and email address. Customer: jb092@email.com Customer: username jb9773TYH3 Agent: Perfect, your data has been verified. Agent: your additional charge has been credited back to your account. Customer: thanks Agent: Great, is there anything else that I can help you with? Customer: that's it, thanks Agent: Have a nice day! Customer: u2 
Agent: AcmeBrands, how may I help you? Customer: I received wrong color and I’m not happy Agent: I am sorry to hear that. Customer: Rodriguez Domingo Agent: Let me help you return so that you can get the right color. Customer: 6313133820 Customer:  2020-01-21 Agent: Could I have your username, email address and order id to validate your purchase? Customer: rdomingo781@email.com rdomingo781 Customer: 6313133820 Agent: Thank you Agent: What is your membership level? Customer: Bronze Agent: Bronze members only have up to 90 days to return a product. Unfortunately it has been more than 90 days and we cannot process a return right now. Customer: But I was sent wrong color Customer: It’s not my fault Agent: But our policy only lets return to be processed for up to 90 days and it has been more than that. Agent: I really cannot do anything more. Customer: May I speak yo your supervisor Agent: I can let my manager know to call you to see if the problem can be resolved. Agent: Would you like that> Customer: Ok ty Customer: Yes please Agent: I will the manager know, they will call the number on file. Agent:  Can I help you with anything else? Customer: No ty Agent: Have a good day. 
Agent: Hello, how can i help you today Customer: Hi, I'm curious about the width of Calvin Klein brown boots. Are they regular or wide? Customer: I'm looking at them but want to see if they will fit. Agent: The boots come in a variety of sizes but generally they are made wider. They all have an additional 1/6th width. Customer: Mmm, ok, thanks. I'll think that over and then place my order. Thanks and goodbye. Agent: No problem have a nice day 
Agent: Hello! How may I help you? Customer: Hi, my name is David.  How are you today? Agent: I am great Dave. How may I help you? Customer: Well, I have never purchsed from you before but was thinking of placing an order.  I would like to know what type of reffund policy you have. Agent: Of course! Agent: We do accept refunds!  But ONLY for items that have yet to be shipped. Agent: When you request a refund make sure you have order ID, username, and email. Customer: Hold on...items not yet shipped?  Why would I want to return something that hasn't even shipped yet? Agent: Yes, that's the REFUND police. Agent: policy* Agent: Would you rather have the return policy? Customer: Okay not a very good policy, in my opinion, but thank you for your time. Agent: Thank you. Is there anything else I can help you with? Customer: No, nothing, thank you! 
Agent: Hi! How can I help you today? Customer: The website is really slow. What's going on? Agent: I will find out. Customer: Thnx Agent: Did you try to  log out then in? Agent: If not, please do Customer: I'll do that Customer: I did but it didn't help Agent: Oh, can you try going to another website and see if its slow aswell? Customer: Other sites are ok Agent: Can you try closing all tabs in your browser aswell as programs? Agent: Those tabs can cause some real issues! Customer: I did but it's still slow Agent: Alright, I will purchase it for you then. Agent: What is your credit card number? Customer: Thnx Customer: You can use the one on file Agent: Alrighty! and what is the name of the product? Customer: It's a pair of Guess boots Agent: I have purchased the boots. Customer: Thnx Agent: Is there anything else I can do for you today? Customer: That's it. Thank you Agent: Great, you have a good day! Customer: Thank you 
Agent: Welcome to AcmeBRands. How may I help? Customer: I'd like to check on my order because my payment method seems to be wrong Agent: OK. You would like to update your payment method? Customer: I guess so Agent: OK. Let me get your full name and account id Customer: David Williams and 2KFVULTEGN Agent: OK David, I have pulled up your account. Customer: thanks Agent: You're welcome. You believe the payment method was wrong? Customer: it looks like it Agent: Ok. Let me get your order id so I can look up the order Customer: 1416790626 Agent: Thanks. I have verified your ID. What is the shipping status? Customer: In transit Agent: OK. I made a note of that. Customer: thank you Agent: OK. I can change that immediately. What payment method would you like to change to? Customer: Debit Card please Customer: cool Agent: Excellent. I have updated the payment method. Agent: Anything else I can help with? Customer: that's it...thanks a lot 
Agent: Hi, how can I help you? Customer: I need to check the status of my order Agent: Okay, can I have your full name? Customer: Alessandro Phoenix Agent: Thank you, what were you wondering about with your order? Customer: It looks like the payment method is wrong Agent: Okay, can I have your account ID and order ID? Customer: L0X6WBHQPG     6809486239 Agent: What is the shipping status of the item? Customer: It's been delivered already Agent: Okay, since it has already been delivered we can only change the payment method for future orders. Would you like to change it? Customer: yes Agent: Okay, what is the new payment method you want to use? Customer: Debit Card Agent: All done, is there anything else you need? Customer: No, thank you Agent: You're welcome, have a nice day. 
Agent: Hello how can I help you today? Customer: Hi, the promo code I just received two days ago is invalid. Agent: Two days ago? Well let me see how I can help. Can i start with your full name or account id to bring up the account? Customer: Alessandro Phoenix Agent: I see the issue is indeed on our end, a new promo code will be generated. Agent: HL5PE here is your new promo code, sorry about the issue. Agent: Was there anything else I could help with? Customer: Thank you for your help! That was fast. That's all I needed today. Agent: very quick, have a good day 
Agent: Hi, what can I do for you? Customer: Hello! I want help with my premium subscription Customer: I love the benefits so much! I can't imagine how I lived without them Agent: Okay, what kind of hep did you need? Customer: I really want to keep my subscription active but I am not sure how to pay the fee Customer: Can you help me figure this out? Agent: So you would like to pay your bill? Customer: Yes I would Agent: Can I have your name? Customer: I think the annual fee is due Customer: Alessandro Phoenix Agent: Okay, can I have your account ID and order ID? Customer: EPDWFLBDYY Customer: 5487813129 Agent: Okay the amount is 99, how much did you want to pay today? Customer: I would like to pay all of it Agent: Do you have your credit card number? Customer: Can you use the card that I have on file? Agent: Yes I can Agent: Okay you are all set Customer: Oh great! Agent: Is there anything else I can do for you? Customer: I am so happy to keep my subscription Customer: No, that was it Customer: Thanks for helping me! Agent: No prblem, have a nice day 
Agent: AcmeBrands, how may I help you? Customer: Hello. I am running into issues with my promo code. I would like to buy some things. Agent: Let me help you with that. Agent: What is the problem with the promo code? Customer: I would like to know when it expires. Agent: Ok Agent: Let me find out for you. Customer: How long are they good for? Agent: Have you tried and it didn't work or do just want to know in general? Customer: Just in general. Agent: Ok Agent: Promo codes expire 7 days after being issued. Agent: The expiration date is at the bottom of the paper Customer: Oh great. I still have a few days to decide what I want. Agent: Yes Agent: They work on all items in the store except for jewelry Agent: Can I help yo with anything else? Customer: That works for me. Customer: That was all I needed. Agent: Have a good day. 
Agent: Hi! How can I help you today? Customer: I think the wrong card was used to process my order.  can you check on my order status and change the payment method. Agent: Sure, I can help you with that. Can I have your full name please? Customer: Chloe Zhang Agent: Thank you, Chloe. I also need your account ID and order ID. Customer: Account ID: LFHNEYX439 Customer: Order ID: 4651209467 Agent: And what is the shipping status on your order? Customer: order received Agent: Perfect, we can go ahead and change the payment then. What form of payment would you like to use? Customer: my master card Agent: Okay and what is the credit card info? Customer: 999999999999999 Customer: experation date 12/25 Agent: Perfect. Your credit card info has been updated. Anything else I can help you with? Customer: nope, that covers it! thanks! Agent: You're welcome! Have a great day. 
Agent: Hello, how can I help you today? Customer: When does annual sale end? Agent: Glad to help. May I have your name please? Customer: Joyce Wu Agent: thanks Joyce. Give me a second. Agent: This year, the annual sale started on January 23rd and ended on January 31st. Customer: ok Agent: Is there anything else that I can help you with? Customer: no Agent: Have a nice day! 
Agent: Hello and welcome to AcmeCorp.  How can I help you today? Customer: I need to get into my account and have forgotten my password Agent: Sure, I would be happy to assist you with recovering your password. Agent: Can I have your full name please? Customer: Crystal Minh Agent: Thanks Crystal.  Do you happen to know your username? Customer: crystalm168 Agent: Thanks, we're going to reset your password for security reasons.  Can I get your PIN number or the answer to your security question? Customer: My pin# is 31459 Agent: Great, your new password is 9pvh5ih8n9d.  You can sign into your account with that and then change the password to whatever you would like. Customer: Thank you! Agent: Is there anything else I can help you with today? Customer: No that is all, much appreciated Agent: Wonderful, hope you have a nice day! 
Agent: Thanks for shopping with AcmeBrands! How may I help you? Customer: I would like to check the status of my refund. Agent: Okay, I can help you with that. May I have your full name? Customer: Alessandro Phoenix Agent: Thank you. May I have your username, email address, and order ID to validate your purchase? Customer: Email Address: alessandrophoenix149@email.com  Username: alessandrophoenix149 Customer: Order ID: 2654376395 Agent: Your refund is in progress and it will be completed online. Customer: O.k. thank you. Just wanted to double check Agent: You're welcome! Is there anything else you need today? Customer: That's all thanks Agent: Have a nice day. 
Agent: Hi! How can I help you today? Customer: Hi....The Tommy Hilfiger shirt I am looking for is 84$ but all other websites sell it for 49$. Is there any way you can match their price? Agent: I will find out, just a moment. Customer: thanks Agent: What is your account ID? Customer: DFTB4WDNVL Agent: I will also need your full name and order ID. Customer: Joyce Wu and the order id is 6629848056 Agent: Unfortunately, our prices change dynamically with an algorithm and it is out of my control. Agent: I am sorry about this. Customer: I will sadly have to buy on other websites next time. I understand though that you don't have anything to do with this. thanks Agent: I am willing to offer a promo code for the item? Customer: that would be super! Agent: We really value your business here. Customer: thank you so much! I appreciate it Agent: Your promo code is S4BIG Agent: I hope that you get to use it!! Customer: i will put it to good use for sure! Agent: Is there anything else I can do for you today? Customer: nothing else...have a good day! Agent: I appreciate it, you too!! 
Customer: hello Agent: Hi, how can I help you? Customer: something seems wrong Customer: I know for a fact that I only ordered one jacket Customer: but the email confirmation says I ordered two Agent: Okay, let me check that out for you! Can I have your full name please? Customer: Sanya Afzal Agent: Thanks. Can I get your account ID and order ID to find the order? Customer: my account ID is 2I3BUVZXRD Customer: and the order # is 6008109824 Agent: Thanks. It looks like this was a mistake on our end. Do you know your shipping status? Customer: yea it says order received Agent: Great news! The order hasn't shipped yet so I can remove the extra item and issue a refund. Agent: How much was the extra cost? Customer: $89 Agent: I've sent you an $89 refund. I'm so sorry about the inconvenience. Customer: it's ok Customer: thank you for your help Agent: Is there anything else I can do for you? Customer: no, that was all Agent: Okay, have a great day! 
Agent: Hi, there.  How may I help you? Customer: hi Customer: I want to view my shopping history online. However, I cannot access my account because I lost the phone I use for two-factor authentication Agent: Okay, I can help you with that. Customer: ok Agent: May I have your full name? Customer: Sanya Afzal Agent: May I have your email address? Customer: I don't remember it, sorry. Is there other info that I can give you? Agent: Yes, if you have a PIN, then I can use that. Customer: 255640 Agent: I am going to reset the code and send it to the email address I have on file:  safzal@yahoo.com Customer: Cool, thanks! Agent: I am also going to send you a link about best security practices. Customer: Thank you Agent: Is there anything else I can help you with? Customer: Not today. Agent: Have a great day! 
Agent: Thank you for contacting Acme.  How may I help you today? Customer: can you tell me about the membership levels? Agent: Certainly.  We offer three membership levels: Bronze, Silver, and Gold Customer: Okay I asked cause I was thinking of buying stuff Agent: Membership is based on your purchase history, so if you make $500 worth of purchases in a year, you gain Bronze status for the rest of the year, plus the next year Customer: thank you Agent: You're welcome.  Is there anything else I can help you with? Customer: no Agent: Ok.  Have a great day 
Agent: HI! How can I help you today> Customer: Hi! I purchased a pair of Tommy Hilfiger boots but I do not need them anymore Agent: Sure I can help with that. Customer: I was hoping you could help me get a refund Agent: Can I have your name Customer: before the item ships Customer: Norman Bouchard Agent: Can I have your username, email address and order id Customer: Username: normanb3 Customer: normanb3@email.com Customer: Order ID: 7460371957 Agent: How would you like your refund? Credit card? Customer: Debit Card that I used to make the purchse Customer: the refund amount is 474 Customer: $74 Agent: I have issued the refund for you.  Is there anything else I can help with Customer: Thank you for your help. You have been very helpful Agent: You're Welcome! Have a great day 
Agent: Hello, thank you for reaching out to us today. How may I help you? Customer: would like to know if the items being delivered are the ones listed on my order statement since my email implied differently Agent: Sure thing, let's see what I can do to help. Agent: You received an email about your order being different correct? Customer: yes Agent: What exactly did the email say. Were there additional items? Customer: different items such as a different shirt and different type of boots Agent: Alright. Could you provide me with your Full name and account ID please? Customer: Albert Sanders. alberts2 Agent: Alright I pulled up your account. Agent: You Account id should be a string of numbers and letters. Agent: And I'll also need the order ID which should just be numbers Customer: CROCNGT200. 6271736353 Agent: Great I was able to pull it up. Let me check and see if there may have been an error in the email. Customer: ok Agent: Alright it looks like there was a mistake. Could you tell me the shipping status of the order? Customer: out for delivery Agent: Unfortunately because the items are already out for delivery I wont be able to remove them. Agent: When the package arrives please contact customer support right away and we'll set you up with a shipping label to return the unwanted items Customer: ok Agent: Was there anything else I could help you with? Customer: no. that is all Agent: Thank you for shopping with us. Have a great day! 
Agent: Hello! Thank you for contacting us today! How can I help you? Customer: Hi there. I believe I've been charged double for my subscription so I want to figure it out. Agent: Sure I can look into that for you. Can I get your name please? Customer: This is Crystal Minh. Customer: If you need it, my account ID is XN5IHJIZDF. Agent: Thank you, Crystal. Can I get your Order ID as well? Customer: Oh, okay. It's 5888412085. Agent: Perfect. Thank you. What is your membership level Crystal? Customer: Gold! Agent: Great! How much was the charge that is incorrect? Customer: I don't know, all I know is I was charged twice. But I don't have the exact numbers on me right now. Agent: Oh okay. Let me refund that for you. Customer: Thanks so much! Customer: Have a nice day! Agent: Thank you and have a great day! 
Agent: Hello, how can I help you today? Customer: Whats status of my order? and some extra fee added for no reason? Agent: I can help with that, could you give me your full name and Account ID? Customer: Name: Albert Sanders Customer: Account ID: NBKLKQ5BKS Agent: Thank you, please send me your order ID as well so I can pull that up. Customer: Order ID: 1952264113 Agent: Ok I have everything verified in the system. Let me check on that fee for you. Customer: ok Agent: Can you send me your membership level please? Customer: silver Agent: Thank you. We are sorry that you got an unknown fee and we will certainly refund you for it as soon as possible. Is there anything else I can help with? Customer: no Customer: ty 
Agent: Hi, how may I assist you today? Customer: I would like to know more about this shirt because i am considering buying it Agent: ok, what would you like to know? Customer: How can I wash this shirt? Agent: Ok, let me check that for you Agent: Ok, i have found the answer here Agent: lthough this is a premium shirt, the maintenance is quite straightforward. You can throw it into the washer with all your other clothes, and wash it normally. Agent: Does that answer your question? Customer: Ok, yea that sounds about right Customer: I don't have to do anything special then? Agent: We recommend using the color guard with clean detergent to save the color, but that is up to you Customer: great, good to know Agent: do you have any further questions today? Customer: nope that's it, thanks! Agent: wonderful, have a great day! 
Customer: hello Agent: Hell and thank you for contacting us, how can I help you today? Customer: i need to update the address Agent: Updating your address, we can take care of that. Can I Have your first and last name please? Customer: Alessandro Phoenix Agent: Thank you, now to clarify, were we updating the address on your account or changing the shipping address for a package? Customer: just updating the address on my account Agent: Sure thing, for an address change Ill need to check a few things, First what is the current address on file? Customer: you should have that, please update it to  6901 Lexington Ave  San Lima, MI 77340 to 6901 Lexington Ave  San Lima, MI 77340 Agent: The purpose of asking for that information is for verification. Agent: I'm taking note of the updated address but I'll need the previous address, zip code and phone number. Customer: i believe one digit is wrong. you have 6900 but should have 6901 Customer: Phone Number: (343) 601-0439 Agent: Thank you very much,  one last thing and we can get the address updated, do you have your e-mail address or username handy? Customer: yes Customer: Email Address: ap121578@email.com  Username: ap121578 Agent: Thank you very much now lets get the address updated. Customer: ok Customer: thank you verymuch Agent: Not a problem, is there anythign else I can help you with today? Customer: no, thank again Agent: Have a great day! Customer: bye 
Agent: Hi! How can I help you? Customer: Hello there, I have quite an odd request today, would it be possible to add a mongram of my name to the guess jeans that I recently ordered? Agent: Well, we don't specifically offer monograms, but we do offer free tailoring for our members. Agent: I'm sorry I don't have the answer you were probably looking for. Customer: I just need my name stitched onto my jeans Agent: I'm sorry, I was looking at the wrong part of our FAQ. I'm still a little new, forgive me. Stitching costs 30 cents per character for the first 15, and 10 cents per character after that. Agent: Is there anything else I can help you with? Customer: What would my total be to stitch Chloe Zhang onto the jeans Agent: It would be $3 total to stitch that name on the jeans. Customer: May I have that service added to the jeans in my latest order? Agent: What is the shipping status on your order? Customer: My order statement does not include that information Agent: Okay, well we would need to know if it has already been shipped or not in order to do that. Agent: Is there anything else I can help you with? Customer: Can you please check the shipping status? Agent: Okay I have added it to your order. Anything else? Customer: No thank you Agent: Thanks, have a good day. 
Agent: Hello, how can I assist you? Customer: I want to check the status of my order because I ordered only one item but my email confirmation says I ordered two. Agent: May I have your name or your account ID? Customer: Account ID is YKDINOHB1B Agent: And can I get your name and the order ID? Customer: Name is David Williams, Order ID is 8789607957 Agent: There does appear to have been an error.. Agent: What is the shipping status of the order? Customer: It says Delivered Agent: Ok, I can offer you a refund now and begin a return process later. Agent: How much was the cost of the item? Customer: The cost of the item is $79 Agent: We will contact you shortly with information about returning the extra item. Agent: Is there anything else I can help you with? Customer: No Agent: Have a good day. 
Agent: Hi! Thank you for contacting us today. How can I help you? Customer: I'm pretty upset that a jacket that I ordered is now saying that it is out of stock. Do you know when it will be back in stock? Agent: I am so sorry that happened to you Agent: Yes, let me look in to that for you Customer: It is a Calvin_Klein jacket that is $54. Agent: Thank you for letting me know! Give me a moment to look further into this for you Agent: Jackets are restocked at the end of the month.  I do see the Calvin Klein jacket will be back in stock then Agent: Please check back on the website then Customer: So, then my item should be delivered by the end of the month? Agent: Yes! It will be Customer: I sure hope so. I am needing it now and am so disappointed that I am having to wait. Thank you for your help and I hope you have a good day. Agent: You have a great day also 
Agent: AcmeBrands, how may I help you? Customer: Hi Customer: Can you help me with something? Customer: I need to check my order Customer: But I was on a camping trip this weekend Agent: Let me help you with that. Customer: And I lost my phone Customer: It's the phone that I use to do that two-factor thing to get into my account Customer: Now I can't get into my account Customer: Can you help Agent: So you want to reset your Two Factor Authorization? Customer: I guess so Agent: Could I have your full name or account id? Customer: whatever you need to do so I can get into my account Customer: Albert Sanders Agent: I will need your email address so that I can email you the reset code. Customer: okay Customer: it's albert.sanders@gmail.com Agent: I will send you the reset code to your email address. Customer: okay Agent: I am also sending you a link about security best practices. Customer: I am checking my email right now Agent: Can I help you with anything else? Customer: oh I see the reset Customer: And I just got into my account! Customer: Great! Customer: I will be more careful in the future certaintly Agent: Thats great Agent: Can I help you with anything else? Customer: I don't need anything else Agent: Have a good day. Customer: thanks 
Agent: Hi, how can I help you? Customer: Can I change my shipping address? Agent: Sure, you would like to change the address on your account? Customer: I'm no longer living in my old address, and I need to have it changed before my order comes. Customer: yes Agent: To clarify, are you looking to change the address for the order, or on the account itself? Customer: I need to change it for the order first. Agent: Okay, can I have your full name? Customer: Albert Sanders Agent: Thank you, what is the shipping status of the order? Customer: it says out for delivery Agent: Okay, i will need your username, email, and order ID. Customer: albertsanders673 Customer: albertsanders673@email.com Customer: 0782574729 Agent: And where do you need it shipped to? Customer: 2829 Lexington Ave  Newark, CA 8776 Agent: Great, your order will be shipped to your new address. Is there anything else I can help you with? Customer: no thats all Agent: Okay, thank you and have a nice day. 
Agent: Hello, how can I help you? Customer: Hi.  I'm looking to buy a Calvin Klein jacket and I have a question for you. Customer: I'm just wondering what material it is made out of? Agent: Hello, the outside of the jacket is made with synthetic materials such as polyester, nylon, and tricot, to ensure it is wind-proof. The inside of the jacket is lined with cotton, which optimizes the jacket for insulation and body heat retension. Customer: Oh, that sounds very nice and comfy. Customer: Thanks for the information! Agent: It really is! I love mine Agent: Anything else you need? Customer: That's all. Customer: Thank you., Agent: Have a great day] 
Agent: Hello, how can I help you today? Customer: I got this promo code about a week ago, and it's not working.  Every time I enter it, I'm told it's invalid Agent: Glad to help. May I have your full name please? Customer: Crystal Minh Agent: thanks Crystal. Give me a second. Agent: Do you remember if the promo code was issued more than 7 days ago? Customer: It was 8 days ago Agent: I will check the system about this problem. Customer: ok Agent: No worries, I will give you a new promo code. Customer: oh thanks! Agent: the new promo code is 2J9PE. Customer: thank you! Agent: Great, is there anything else that I can help you with? Customer: nope that covers it.  thanks again Agent: Have a nice day! 
Customer: I forgot my username. I can't log in. Agent: Sure, I'll be happy to help you with that, thanks for contacting AcmeCorp.  May I please have your name? Customer: Albert Sanders Agent: Hi Albert.  Next, can I have two of the following:  zip code, phone number, email address? Customer: zip code is 25180, my email is alberts7@email.com Agent: Thanks, you're all verified.  You username is asanders1 Customer: Thank you!! Agent: You are so welcome.  Is there anything else I can help you with today? Customer: No, Have a great day! Agent: Great, you too! 
Agent: Welcome to AcmeBrands. How may I help? Customer: How does the shirt shrink after I wash? Agent: One moment. Let me check. Agent: If you was using hot water, it could shrink the material. Customer: oh Agent: We suggest that you clean it using cold water. Customer: ok Agent: The fibers tend to stretch under warm conditions. Cold water will prevent this from happening. Agent: Hope this helps. Customer: yes Customer: thanks Agent: You're welcome. Anything else I can help with? Customer: no Agent: Have a great day! 
Agent: Hello, thank you for contacting AcmeBrand. How may I help you? Customer: hi, i would like to return my order because the jeans i recieved have a stain on them Agent: Sure thing, I'll try to help you get that return set up Agent: Can I please have your Full name? Customer: Norman Bouchard Agent: Thank you Norman and first let me apologize for the product coming with a stain on it. Agent: Could I also have your Username Email and the order ID to validate the purchase please? Customer: nbouchard815@email.com Customer: Order ID: 6368700455 Customer: its ok Agent: Alright everything looks good. Could you tell me your Membership level and the purchase date? Customer: silver Customer: 2019-10-26 Agent: Alright great. let's get that return set up. Customer: perfect Agent: Can I have your mailing address please? I'm going to be sending a shipping label to you. Customer: 8896 1st Ave  Jacksonville, CA 19682 Agent: And how would you like to do the return. By mail in store or at a drop off location? Customer: ill drop it off Agent: Alright you're all set. Please view your profile page to find the nearest drop off center to you. Did you need help with anything else today? Customer: nope thats it Agent: Thank you for shopping with us. Have a great day! 
Agent: HI! Agent: How can I help you today? Customer: Hi! I want to know more about this Tommy Hilfiger jacket Agent: ah yes, what is it you wish to know Customer: How do I detach the hood on it.  I can not tell from the picture Agent: i can find that answer for you today, may I get your name please? Customer: Crystal Minh Agent: IfThanks Crystal! I have an answer for you here. There are 5 buttons on the hood that are located on the collar of the jacket. So you can simply snap the hood on and off. Agent: was there anything else i could assist with today? Customer: great! thanks Customer: no thank you Agent: have a good one! 
Agent: Hello, thanks for contacting Acme customer support. How can I help you today? Customer: Hi I have a question about a return I made Customer: it's been about a month but I don't a refund on my account Agent: I'm happy to help. Agent: Can I get your full name. Customer: Sanya Afzal Agent: One moment, Ms. Afzal. Agent: I'll need your Username, email address and Order ID so that I can access that order. Do you have that information available? Customer: sanyaa22 Customer:  sanyaa22@email.com Customer: 3923367031 Agent: Thanks. Agent: And how long have you been waiting for the refund? 
Agent: good afternoon, how can I help you? Customer: Hi, I am trying to buy some boots and my cart will not update when I add them to it. Agent: ok, we will try a series of steps and we will see which one solves the problem. Agent: First, try to refresh your page and see if it works. Customer: ok, I tried Customer: still is not working Agent: ok, now try to log out of your account and log back in. Customer: ok Customer: oh hey I think that did it Agent: I'm glad to hear it Agent: a pleasure to help you! Customer: thanks so much 
Agent: Hi, I'm Danny from ACME. How may I assist you today? Customer: Hi I would like to know more about a product because Im thinking about buying it Agent: Sure, that's no problem. What product are you interested in? Customer: The Tommy Hilfiger shirt Customer: I'd like to know are the buttons in brown or black? Agent: The Tommy Hilfiger shirt comes with dark brown buttons. They look very stylish and are very much in season. Agent: Do you have any other questions about the shirt? Customer: No but thank you Agent: Have a nice day! 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Customer: I'm pretty frustrated with your website right now Agent: Oh no, is the website down? Customer: No, but it's not working like it should. I keep trying and trying to add stuff to my cart but nothing happens!!! Agent: I do apologize, so just to verify the cart is not updating as it should? Customer: Yeah, I added a Tommy Hilfiger shirt, but it doesn't show in my cart. Agent: Lets try a couple things to see if we can get this working again for you. Can you check to make sure the shirt is still in stock? Customer: Yeah, just a sec Customer: From what I can tell, yes, the shirt is in stock Agent: Can you try refreshing the page to see if that helps? Customer: Refreshed it and it's still not updating Agent: Lets try logging out and back into your account to see if that will work. Customer: I don't know why, but it looks like that fixed the problem Agent: Great, is there anything else I may help you with today? Customer: That's it. Thanks. Agent: Thank you for contacting AcmeCorp, please be safe and stay well. Agent: Your welcome. 
Agent: Thank you for contacting AcmeBrands! How can I help you today? Customer: Hi, my name's Alessandro Phoenix.  I'm having trouble accessing my account Customer: I seem to have forgotten my password, of all things Agent: Hi, Alessandro. I'd be happy to help you with that. Agent: It happens to the best of us. Do you remember your username? Customer: yes, it's alessandrophoenix877 Agent: Great! Give me one moment while I generate a new password for you. Customer: Thanks Agent: Now, I'll just need your Pin number. Customer: I'm afraid I don't recall ever having a PIN number. Customer: Would a security answer help? Agent: Yes, what's your security question answer? Customer: Martinez Agent: Pefect. Your new password is 62nzhl0hkxm. I'm sorry I can't recover your old password, but you can change it to anything you like once you've logged back in. Agent: Is there anything else I can help you with today? Customer: Okay, I can get things going with that new password. Customer: And, no, I won't need anything else.  Thanks for your help Agent: You're welcome. Enjoy the rest of your day! 
Agent: Hello, how may I help you today? Customer: I forgot my username Agent: I can certainly help you with that. Can I please have your full name or account ID? Customer: Rodriguez Domingo, I do not have a acct id Agent: That's fine. Thank you. Agent: Before I can recover your username, I am required to verify your identity. Can you please tell me your zip code and phone number? Customer: (621) 173-3675, zip 94441 Agent: Thank you. Agent: Your username is rdomingo1 Agent: Is there anything else I can help you with today? Customer: thank you, ill see if i can log on Customer: thank worked, I needed to check my order Agent: You are welcome. Agent: Is there anything else I can help you with today? Customer: no, thank you Agent: Thank you. Have a great day! 
Agent: AcmeBrands, how may I help you? Customer: Hi! My credit card keeps getting rejected Agent: Let me help you with that. Agent: Can you try entering your credit card information again> Customer: sure! hold on Customer: didn't work Agent: Can you log out of your account and then log back in? Customer: ok hold on Agent: Then try again to enter your information. Customer: that worked. Agent: That is great Agent: Can I help you with anything else? Customer: no thank you Agent: Have a good day. 
Agent: Hi, how can I help you? Customer: Help I lost my phone and can't get into my account because of two factor authentication Agent: Ok, I can help with that Agent: I will help reset it by sending a code to your email Customer: alright sounds good Agent: Can I have your full name or Account ID please? Customer: Sanya Afzal Agent: Do you have your email address so I can send the code? Customer: safzal78@yahoo.com Agent: great Agent: Ok, a reset code is being sent to the email address now Agent: I'm also sending a link for security tips and best practices. Customer: thanks Agent: your welcome Agent: this should have fixed your issue Agent: can I help with anything else? Customer: yes i appreciate the help Customer: no that was all Agent: ok, have a great day! 
Agent: Hello, how may I help you? Customer: Hi, I'm wanting o buy these jeans, but the price is sooo much higher than at other stores... Agent: Sorry, I can look into that. Could I get your name, please? Customer: Sure, it's Norman Bouchard Agent: Thanks, Norman. Agent: I'll also need your Account ID and Order ID. Customer: okay, my accout ID is RNNDGUT75Y and my Order ID is 8967210941 Agent: Sorry, but our prices are updated dynamically by an algorithm and the prices are generally out of our control. Customer: well that's unfortunate... there are no discounts available ? Agent: Sure, I can get you a promo code to take the price down. Customer: that would e amazing, thank you Agent: The code is OQC4P Agent: Is there anything else I can help with? Customer: nope, that's it! Agent: Have a great day! 
Agent: Hello, how may I help you today? Customer: I want to make sure that my subscription to my shopping service is still active. Customer: If I have any remaining balance, I would like to pay it so that my subscription stays active. Agent: Sure, I can help you with that. Could I get your full name, please? Customer: Joyce Wu Agent: Hi, Joyce, allow me a moment to review your account. Customer: ok Agent: I'll also need your Account and Order ID, please. Customer: Ok Customer: It is: ZTJZIW7CZD Customer: Order ID: 8917987658 Agent: Thank you. Agent: Your subscription is currently not active and $14 is due. Customer: Okay. What do I need to do to keep it? Agent: We can pay it now. I can use the card on file. Customer: Sounds great! Customer: Thanks! Agent: Okay, you're all set, is there anything else I can do for you? Customer: That is all. Agent: Have a good day! 
Agent: Hello, how can I help you today? Customer: Ym credit card keeps getting rejected on the website and my card has not expired Agent: Glad to help. May I have your full name please? Customer: Chloe Zhang Agent: thanks Chloe. Did you try entering your credit card information again? Customer: yes same error message popped up Agent: Okay, then try logging out and logging back in your account Customer: Okay, I did that and it worked Customer: thank you so much for helping me today Agent: You are welcome. Is there anything else that I can help you with? Customer: that is everything Agent: Have a nice day! Customer: you too 
Agent: Hi, how may I help you? Customer: got a promo code from you 5 days ago Customer: and today I'm putting it in and it isn't working Customer: saying it's invalid Agent: Okay, can I have your full name? Customer: I'm Norman Bouchard Customer: had a code for this guess t shirt Agent: It appears that there is no error due to the system. May I ask what your membership level is? Customer: says I'm a gold member Agent: Great, as a Gold member we value you very highly. We will generate a new code for your right away. Customer: ok great Agent: Here is your new promo code: GWJ1K Agent: This one should definitely work. Customer: wanted to get this shirt but wanted the discount on it Customer: great I'll use it now Agent: Great, have a nice day. 
Agent: Hello, how can I help you today? Customer: I got an email saying I ordered multiple items, I only ordered one though my order id is 1154267785 Agent: Okay, let me look into this. Agent: Can I have your full name? Customer: Joyce Wu Agent: And your account ID? Customer: CNRYKLENDL Agent: And your username and email? Customer: jwu81 jwu81@yahoo.com Agent: Okay, it seems that the email that was sent to you was wrong. Agent: You aren't getting two items and you aren't being charged for two. Customer: great thanks for the info Agent: No worries. Agent: Is there anything else I can do for you today? Customer: no that was it Agent: Well then have a nice day! 
Agent: Hello, how can I help you? Customer: I wanted to check on a shipping issue Customer: the cost is just too high Agent: I understand. Is it the general cost of shipping or a specific order that's the problem? Customer: the cost of the shipping Agent: Okay, let me look into this for you. Customer: Rodriguez Domingo is the name on the account Agent: What could we do to give you some satisfaction about this concern? Customer: could I get the fee waived? Agent: Let me see what I'm able to do in that regards. Agent: Could I get your username, email address and order ID please? Customer: rd593464 Customer:  rd593464@email.com Customer: 4205942800 Agent: Thank you. Agent: What is the current status of your delivery? Customer: Out for Delivery Agent: I can offer to give you part of the shipping cost back as a refund. Customer: that would work Agent: Mr. Domingo your shipping fee has been refunded. Can i help with anything else today? Customer: thats it Agent: Have a nice day. 
Agent: Hello, how may I help you today? Customer: i would like to return an item since it is the wrong size Agent: Sure, I can help you with that Agent: can I please have your full name or account ID? Customer: Joseph Banter Agent: Thank you Agent: can you please provide me with your username, email address, and order ID? Customer: jb639883 jb6398883@email.com order id 7882655762 Agent: I apologize for the delay Agent: Are you sure that your email address is correct? Customer:  jb639883@email.com Agent: thank you Agent: Your purchase is verified. Agent: To start the return process, can I please have your membership level? Customer: Gold Agent: As a Gold member, you have unlimited returns Customer: ok Agent: Can I have your full address so that I can prepare a return shipping label for you? Customer: 6655 Brushwick Dr  La Fayette, TX 11761 Agent: Would you like to return your item by mail, in store, or at a drop off center? Customer: by mail Agent: Your order has been successfully updated. Agent: Is there anything else I can help you with today? Customer: no that is all Agent: Thank you so much for shopping with us Agent: Have a great day 
Agent: Thank you for contacting Acme Brands! How can I help you today? Customer: Hi I just want to make sure I inputted the correct shipping address in my order Agent: Okay. Could I have your name and account ID please? Customer: Alessandro Phoenix Customer: Account ID: PKGZZYKIXO Agent: Thank you. Did you get a order statement that showed the wrong address for shipping? Customer: Yes my email Agent: Could you provide your order ID? Customer: Order ID: 1697378270 Agent: Thank you. Please verify your username and email address for the purchase. Customer: Email Address: ap082900@email.com Customer: Username: ap082900 Agent: It appears that there is an error in the shipping address. I apologize for this and will update your address to the correct shipping address on your account. Customer: Thank you Agent: I've corrected the address error for you. Is there anything else that I can assist you with? Customer: That’s al Agent: Great! Enjoy your day! 
Agent: Hello, how can I help you today? Customer: Yes i would like to return an item Agent: Glad to help. May I have your full name please? Customer: Albert Sanders Agent: thanks Albert. What is the reason for the return? Customer: yes ordered it for my spouse and it was the wrong size Agent: got it . Agent: Can you please let me have your username, email address and Order ID to validate this purchase? Customer: sure my username is albertsanders361, email is albertsanders361@gmail.com and my order id is  7957674533 Agent: Thanks Albert. I also need your membership level to proceed further. Customer: Gold Agent: thanks. Agent: Can you reconfirm your email address please? Customer: albertsanders361@email.com Agent: Perfect. Agent: Gold members get unlimited returns! Customer: great1 Agent: I need your full address for printing out a shipping label for the return, please. Agent: and how would you like to process your return? Customer:  7326 Lexington Ave  Raleigh, MI 2821 Customer: mail Agent: thanks. You may print the shipping label now and go ahead with the return. Customer: okay great! thank you Agent: Great, is there anything else that I can help you with? Customer: that will be all Agent: Have a nice day! 
Agent: Hi, how can I help you? Customer: i want you to check something for me.  I thought I had $40 in store credits than what I am currently seeing in my account. Agent: Okay, can I have your name please? Customer: Alessandro Phoenix Agent: What was this credit for? Customer: the credits were from a special offer the last time i purchased something Agent: Here is the code for your $40 credit 5GB7Y Agent: Sorry about that, is there anything else I can do for you/. Customer: ok, i've written it down.  you answered my question that i had.  thanks. Agent: Have a nice day 
Agent: good afternoon, how can I help you? Customer: Hi.  My name is Joyce Wu.  I need to check my order status, but I lost the phone I use for two-factor authentication.  Can you help me? Agent: sure! Agent: would you give me your email Agent: please Agent: so send the reset email Agent: sir? Customer: sorry Agent: don't worry Customer: I do not have that information.  My phone number is (243) 386-8693 if that helps. Agent: ok can you tell me your pin number Agent: with that I can do it Customer: 1234 Agent: With this I already sent the email, in addition to this I will send you a link with security tips to avoid situations like this in the future. Customer: Ok great.  Thank you. Agent: all set Mr. Joyce 
Agent: Hello, how may I help you today? Customer: Hello my name is Norman Bouchard and I am trying to use a promo code but the system says its invalid Agent: I am so sorry to hear that. Please give me a moment to look into that for you. Customer: I want to use it to buy a pair of boots so please help me out Agent: Can you please tell me your full name or account ID? Customer:  Norman Bouchard Agent: Thank you. Agent: Do you remember when your promo code was issued? Customer: Yeah it was 8 days ago Agent: Please give me a moment to check with the system. Customer: ok sure Agent: I apologize for the inconvenience you experienced. I will immediately generate a new promo code for you. Customer: have nowhere to go lol Customer: ok thanks Customer: that is really helpful Agent: Your new 20% off promo code is WJPS6 Customer: I guess I will try the promo code now Customer: 20% thats pretty good Agent: Please keep in mind that promo codes usually expire after 7 days. Agent: Is there anything else I can help you with today? Customer: Ok, I will keep that in mind Customer: no that would be all Agent: Thank you. Have a great day! 
Agent: Hi, how may I help you today? Customer: my search results are broken! Agent: I see, you need help troubleshooting? Customer: yes, i can't find anything! i search for a jacket and all i get are shirts! Agent: what is the exact jacket you need? Customer: tommy hilfiger jacket Agent: ok, can you please try your search again with that exact term? Customer: ok, i tried it but it still didn't work! Agent: and what if you try searching for a different item? such as Gap Jeans? Customer: ok, that seems to work, i actually get Jeans Agent: that is so odd, let me keep looking Agent: what if you log out and log back in again? Customer: ok, give me a second Customer: yea, that didn't work either Agent: have you tried clearing your cookies? Agent:  you can do this in your browser? Customer: ok, i just did that Agent: and then try your original query again? Customer: oh man, now it works!  thanks so much! Agent: great, do you have any other questions? Customer: nope, that's all Agent: wonderful, have fun shopping! 
Agent: Hi, how can I help you? Customer: I'm thinking about buying something but I want to know what your return policy is first Agent: Ok sure, happy to help. Agent: What's your name, if you don't mind? Customer: Albert Sanders Agent: Thanks, Albert. Agent: Let me take a look Agent: Return policy depends on the level of your membership. Are you a gold member? Customer: yes Agent: Well that's great! Gold members get unlimited returns. Agent: Is there anything else I can do for you? Customer: I normally buy from Amazon but thinking of trying you guys...that part sounds great Agent: Ok great. Customer: I guess not Agent: Great, have a good day! 
Agent: Hello, how can I help you today? Customer: Hi, I lost my phone, and I can't login to my account to view my shopping history because of the two factor authentication. Agent: Alright. Just to clarify you can't log in because you can't get your two factor authentication? Customer: Yes. I lost the phone that I use for that. Agent: I can help you with that. Can I get your full name or Account ID? Customer: Albert Sanders Agent: I just pulled up your account Albert. If I can get your email address I can send it to you. Customer: as344376@email.com Agent: I am going to email it to you now. Customer: Thanks, I appreciate your help. Agent: I am also going to send you a link about the best security practices. Agent: You should be all set. Is there anything else you need today? Customer: No, that's all. Thanks! Agent: Thanks, have a great evening. 
Agent: Thanks for contacting Acme, how may I help you today? Customer: Hi this is joseph banter i'd like to check the status of my order. the i.d. is 6133423209 Agent: Certainly Mr. Banter.  May I ask what specifically you would like to check on?  Would you like to know when your order is set to arrive, or did you have a different question today? Customer: i'd like to know specifically which payment method was used. i believe i used my debit card but it hasn't been charged as of yet Agent: okay, I can check on that right away for you Customer: ok thank you Agent: I may just need one more piece of information from you to get the full details.  Was xx3209 your Order ID or your account ID? Agent: and may I please have the "other" ID number if you have it handy Customer: that was the order number Customer: account id is PSIWLUGAEY Agent: Excellent, so if I could just ask for your Account ID, I'll be able to check on your order--ah, thanks! Agent: May I ask the shipping status of your order? Customer: IN TRANSIT I BELIEVE Agent: It looks like your order was indeed placed on your debit-card, so if you haven't been charged yet, you will be very shortly Customer: sorry i forgot caps on Agent: not a problem Customer: ok thank you very much for the help Agent: You're very welcome.  May I help with anything else today? Customer: no thank you. thanks again 
Agent: Hello. How may I assist you? Customer: I am thinking about getting my name stitched onto a jacket. Can you tell me how much that will cost? Agent: Sure. Agent: Do you know how many characters it will be? Customer: well my name is Norman Bouchard Customer: that is 15 Customer: 14 Agent: It's 30 cents per character for up to 15. Customer: well i might add in my middle initial... Agent: So that would be $4.20 I believe. Customer: cool Agent: Scratch that, 4.50 with your initial. Agent: Is there anything else I can help with? Customer: who needs it! Customer: nah, that is all. Customer: thanks! Agent: Haha, okay. Have a great day! Customer: u2 
Agent: Hello, how may I assist you today? Customer: HI! i wantto know more about jeans. Customer: How much does it cost to get them tailored? Customer: I need them tailored when i buy them. Agent: What is your membership level? Customer: Guest Agent: Tailoring is $15 dollars with free consultation. Customer: Thank you! Agent: It is free for purchases of 3 or more pairs of jeans. Agent: Is there anything else I can help you with today? Customer: NO, that's all Agent: Have a great day. 
Agent: Hi, how can I help you? Customer: Hi the site is going so slow Agent: Let me check on that for you. Agent: I'll let the website team know. Customer: is there anything i can do on my end Agent: Try to visit another website first, just to make sure its not your internet connection. Customer: hello? Customer: oh sorry its delayed here too Agent: Yes, please try to visit another website. Customer: its going normal Agent: Oh, okay then. Try to log out and log back in. Customer: ok one sec Customer: hmm seems to be going good now Customer: hope it lasts! Agent: Great, problem fixed. Anything else you need? Customer: no thanks Agent: Okay, have a nice day! 
Customer: Hello Agent: Hello, how can i help you Customer: My name is Chloe Zhang and I need to remove an item from my order Customer: its a tommy jacket Customer: my wifre didnt really liked it so I need to delete that item Agent: Did you order 2 items? but dont want one? Customer: Yes that is correct Agent: Okay, I will see about removing it for you. Customer: Ok thanks Agent: I found your account, chloe. But i need to verify identity for that i need your account id and order id Customer: Ok lets do that Customer: what info do you need? Agent: Your account id and your order id. Customer: Order ID: 8482611040 Customer: Account ID: AHJTYO9RW5 Agent: thank you everything looks good. Now what is the status of your shipment? Customer: Its out for delivery Agent: Can i get your membership level Customer: Sure Im a silver member Agent: Okay, I will offer a refund of the second item immediately. But when you get it in the mail you can call customer service to get a shipping label and return it. Agent: How much was the unwanted item? Customer: Ok thankss a lot that works the cost is $54 Agent: Okay a refund has been made. do you need any more help? Customer: no that would be all thanks Agent: okay have a great day 
Agent: How may I help you? Customer: Hi.  My name is Joyce Wu.  I would like to do some shopping on the website, but for some reason it is running really slow.  Can you help? Agent: Sure, could you try logging out and in again first? Customer: I tried that and it didn't help. Customer: Is there anything else I could do? Agent: Yes, try clearing cookies from your browser. Customer: Ok Agent: And then try again. Customer: Clearing cookies worked.  It is now running at normal speed. Agent: Great, did you need anything else? Customer: No that was all thank you. Agent: Have a good one. 
Agent: Thank you for contacting Acme Brands! How can I help you today? Customer: I am trying to make a purchase but my cart doesn't seem to be updating Agent: I'm sorry your having an issue placing your order. Can I have your name please? Customer: Joseph Banter Agent: Joseph, can you try logging out of your account and then back in and see if your cart updates? Customer: That didn't seem to work Agent: Okay. Refresh the shopping cart page and then add the item again and let me know if that works. Customer: Still not working Agent: Go to the product page and check to make sure that the item isn't out of stock. If it's become out of stock, it can't be added to the order. Customer: Oh that looks like it may be the probelm Customer: it's out of stock.  I should have noticed.  Sorry to bother you Agent: Okay, there must have just been a few left while you placing your order. I'm sure they will be back in stock soon and you'll be able to place the order for it. I'm glad I could help. Is there anything else I can assist you with? Customer: No that is all.  Thank you Agent: You're welcome. Have a great day! 
Agent: Thanks for contacting Acme.  How may I help you today? Customer: I’m checking on the status of a refund because I also would like to refund the boots that I ordered as well Customer: Chloe Zhang Agent: Certainly, I can help you with that Customer: 3418283492 Customer: chloezhang193@email.com Agent: Thanks, Ms Zhang.  You're reading my mind Agent: does your user name match the email? Customer: This isn’t my first rodeo laugh out loud Customer: chloezhang193 Agent: There we are.  And what are the brand name and the purchase price of the boots you wished to return? Customer:  Tommy_Hilfiger Customer: 79 Agent: Okay, I can go ahead and add this to your existing refund.  May I confirm the value of that refund? Customer: 179 total Customer: Great thank you! Agent: Excellent.  You should be all set Customer: Yep all set Agent: Is there anything else I can help with today? Customer: Have a good day Agent: You too Customer: peace 
Agent: Hi! Thanks for contacting Acme support. How can I help you today? Customer: I'm trying to check my account but I forgot my username. Agent: No problem, I'd love to help you. Agent: Can I please get your full name? Customer: Sanya Afzal Agent: Ms. Afzal, I'll just need a few pieces of information. Agent: Can I get your zip code? Customer: 63628 Agent: Great, and can I get your phone number as well? Customer: (341) 940-1794 Agent: No problems. Agent: Your username is safzal1. Customer: Awesome! That's all I needed Agent: Is there anything else that I can help you with today? Customer: No that's all Agent: Thanks for shopping with Acme, we appreciate your business! 
Agent: Hi, how can I help you? Customer: I am looking at my bill and I have been charged for something that I didn't buy. Agent: Oh no! I'm sorry about this! Can I have your full name or account ID so I can pull up your account and fix this for you? Customer: Joseph Banter Agent: Can I get your username, email address, and order ID please? Customer: jbanter5   jbanter5@email.com   2474285358 Agent: Okay, I've refunded the purchase. Again, I'm so sorry about this. Customer: Great, thanks Agent: Is there anything else I can do for you? Customer: No, thank you Agent: Have a great day! 
Agent: Hello, how may I help you today? Customer: Hi, my name's Chloe Zhang.  I seem to have forgotten my password Agent: Hi Chloe, I can help you with that. Could I please know your username? Customer: czhang57 Agent: Thank you, one moment please. Agent: I can generate a new temporary password for you. I will need to know either your PIN number or answer to your secret question. Customer: Yes, my PIN number is 171549 Agent: Your new password is 4ktoter3o3 . Make sure to change this to something you can remember when you log in. Is there anything else I can do for you? Customer: No, that would be perfect, thank you Agent: Have a wonderful day! 
Agent: Hi, what can I do for you? Customer: Hi Customer: I have signed up for a a premium subscription shopping service and i just noticed that i got charged for something i had bought Customer: i would like to have that resolved please Agent: You got charged for something you bought? Customer: charged twice Customer: i apologize Agent: Okay, no problem were you charged twice for an item or for the subscription? Customer: the item Agent: I am sorry about that. I just need to collect some information first. Can I have your name , account ID, and order ID. Customer:  Joseph Banter Customer: Account ID: P2MSQ1YLG5 Customer: Order ID: 3088484086 Agent: What was the cost of the item? Customer: $59 Agent: Your account will be refunded, is there anything else I can do for you? Customer: That is all. Thank you very much Agent: Again I am sorry about that, have a nice day 
Agent: Hello, how can I help you today? Customer: Can you please tell me if the Michael Kors boots have black or brown lace on them? Agent: Not the laces but the actual boots themselves yes. Agent: Ahh scratch that they also have black laces as well. Agent: So 90% of our boots are black with black laces. Customer: So all black, got it. Agent: Yup, is there anything else I can do for you today? Customer: no, thanks. Agent: Then have a nice day! 
Agent: Hello, how can I help you today? Customer: Can you check my order's shipping status? It's saying it's been delivered, but I haven't seen it, Customer: I think it may have gone to my old address? Agent: Glad to help. May I have your full name please? Customer: Alessandro Phoenix Customer: Hello? Agent: thanks. Agent: Give me a second. Customer: Thought I lost you for a sec. Agent: No I am always here. Customer: Whoa, that's deep, lol Agent: Can you please let me have your username, email address and Order ID to validate this purchase? Customer: username is alessandrophoenix807 Customer: Order ID is 4594844877 Customer: Email is alessandrophoenix807@email.com Agent: Perfect. How long have you been waiting for your order? Customer: I think I might've also ordered the wrong thing. It was supposed to be a red Guess shirt, but I think the email said it was a Tommy Hilfiger? Customer: About 3 days now. Agent: So do you have two different issues about your order? Customer: Yeah, I do, sorry. Customer: I need to see if the right thing's been ordered and where it was sent to. Customer: Actually, let's check to see what was ordered. If it was wrong, then I can just cancel the order and do a new one. Agent: Okay, give me a second. Customer: Ok, sorry about that. I'm all scatter-brained today. I wish it was Friday. Agent: It's okay. Customer: Is there a way to cancel the order now? Agent: What is your membership level? Customer: guest Agent: give me a second. Customer: ok Agent: So do you want to change the item instead of cancelling it? Customer: Yeah, we can do that, just need to make sure it's going to the right address then. Customer: It needs to be the Guess shirt not the Tommy Hilfiger Agent: Sure, your item has been changed. Customer: Thanks. And it should be delivered to:8910 Circle Drive  Baltimore, WA 87344 Agent: No worries, the shipping address is correct. Is there anything else that I can help you with? Customer: Nope, that's it. Thanks a lot for your help. Agent: Have a nice day! 
Agent: Hello, how can I help you today? Customer: Hi! I was trying to check my account for some information about an order but I seem to have forgotten the password. Agent: Okay, let me help yo u with that. Agent: You* Agent: Can I have your full name please? Customer: David Williams Agent: And can I have your username? Customer: I have my security answer if it helps Agent: Okay, I'll help you recover your username too. Customer: Thank you Agent: Can I have your Zip code and Email? Customer: 10117 Customer: (755) 619-5920 Agent: Well I asked for your email Agent: But your phone number will do. Customer: Thank you Agent: Your username is dwilliams1 Customer: Appreciate it. Agent: So with that and your security answer I can create you a new password. Agent: So what's your security answer? Customer: Alexander Agent: Your new password is: 72qhgtlaxf5 Agent: Is there anything else I can do for you today? Customer: Thats very helpful. Thank you Agent: Then have a nice day! 
Agent: Hi, how are you doing today? Customer: I am having problems accessing my account because I lost the phone I use for two-factor authentication. Agent: No problem, I can send you an email to reset the code. Can I please have your name and email address? Customer: My name is Albert Sanders, and my email is ASanders234@email.com Agent: Ok, I have sent that email. I'm also sending you a link with information on the best practices to keep your account safe. Customer: Great, thank you! Agent: You're welcome! Is there anything else I can help you with? Customer: No, that was it. Thank you. Agent: You have a great day! 
Agent: Hi, how can i help you? Customer: Hi see that i was charged twice for my subscription Customer: My subscription was supposed to allow for a discount but my bill don't look right Agent: What is your full name? Customer: Sure it's Joseph Banter Customer: There is a $74 charged twice Agent: what is your account id and order id? Customer: DUPJTOBARJ Customer: r u there Customer: hello Agent: Is that your order id? Customer: I thought you wanted the account id Customer: ok the order id is 1956225455 Agent: what is your member level? Customer: I am a Silver member Customer: Do you see the duplicate charge Agent: Do you need anything else? Customer: No but thanks so much for your help Customer: Do you know what happened I am afraid this could happen again Agent: no, i can escalate though to a manager Agent: DO ou need anything else? Customer: If you can not assure me that going forward this won't happen I suggest you get your manager please Customer: hello+ Agent: ok i escalated to the manager. they will follow up with you Customer: follow up how Customer: what am I waiting on now Agent: nothing 
Agent: Hello, how can I help you today? Customer: Hey, I want to know more about the Michael Kors jacket that's $94 Customer: Can you provide additional information for me? Agent: Okay what is it you want to know? Customer: Do you know how to wash it? Customer: Like, can I wash it at home or does it need to be dry cleaned? Agent: All of our jackets can be washed and dried at home in typical appliances Agent: Though we do recommend you use low heat when drying Customer: That's great, so no dry cleaning necessary? Agent: No dry cleaning necessary! Customer: Superb, does the jacket have any other special cleaning instructions? Agent: Besides the recommendation that you use low heat or line dry it Agent: None Customer: Okay, great. Thanks for your help, that's what I needed to know. Agent: Is there anything else I can do for you today? Customer: That was it, thanks. Agent: Well then have a nice day! 
Agent: Hello, how may I help you today? Customer: hi i was wondering when my promo code expires Customer: its springtime101 Agent: You are needing to know how long you have to use the promo code? Customer: yes Customer: i was thinking about making a purchase Agent: Promo codes typically expire seven days after being issued. You should be able to find an expiration date printed in small font at the bottom. Customer: ok thank you Agent: Will that be all? Customer: yes thats it Agent: Have a great day! 
Agent: Hello! How may I help you? Customer: I want to return item, I bought wrong size Agent: Okay. May I have your full name and account ID? Customer: Albert Sanders Customer: 123466$# Agent: Thank you Albert. Customer: No problem 😁 Agent: May I have your username, email address, and order iD? Customer: Email Address: as741287@email.com  Username: as741287 Customer: Order ID: 9069492945 Agent: Thank you. Agent: What is your membership level? Customer: Bronze Agent: What is your purchase date? Customer: Sept 09 20191 Customer: *2019 Agent: Do you still have your receipt? Customer:  Yes Agent: Okay! You can return your with with the receipt Customer: Ok thanks Agent: May I have your full address? Customer: Address: 1357 Woodshore St  Raleigh, TX 53904 Agent: Thank you. Agent: How would you like to process your return? Customer: Store return Agent: Thank you. Agent: Is there anything else I can help you with? Customer: No Agent: Have a great day. 
Agent: Hello, how can I help you? Customer: Hi I need to check the status of my order because I lost my phone Customer: I cant complete the 2fu Customer: 2fa Agent: Let me help you with that. Can I get your full name or account iD? Customer: Rodriguez Domingo Agent: In order to reset your 2FA, I will also need your email address. I will be sending you a reset code Customer: rodriguezd@email.com Agent: Thank you. I have sent the reset code to that email address. To be safe, I will also be sending over some security best practices for you. Customer: ty tysm Customer: got it, ty for your help Agent: No problem, have a great day 
Agent: Hello, can I help you with anything today? Customer: I need help accessing my account. I lost my phone Agent: Okay, I will try my best to help you.  What is your account name? Customer: My name or ID? My name is Alessandro Phoenix Agent: Your name will work just fine. Agent: What is your email so I can send you a password reset? Customer: ap899841@email.com Agent: I have sent a reset code to your email address. Agent: Be safe with all your personal information. Customer: Thanks for everything Agent: Have a nice day. 
Agent: Hello. How can I help you out today? Customer: I have a return that was marked as completed about a week ago and the charge still has not been reveresed on my statement yet. Agent: Let me look into that for you. Can I have your name to start please? Customer: Albert Sanders and my username is albertsanders226 Customer: if you need the order number to check it that is 1432074086 Agent: Great thanks. Let me pull all this up and see what is going on. Agent: Do you also have your email address? Customer: albertsanders226@email.com Agent: And how long exactly has it been? How many days? Customer: eight Agent: You should have received by now. Let me work on this for you. Customer: thanks Agent: I am so sorry about that Albert. I have taken care of this issue and you should receive your credit soon. Customer: great thanks that was all I needed, I appreciate the help Agent: Is there anything else I can do for you? Agent: Have a great day. 
Agent: Hello Customer: hi Agent: How may I help you? Customer: I am needing to extend the shipping time on an order because I won't be home to get it. Agent: Give me your full name Customer: David Williams Agent: When do you want to extend it to? Customer: I will be home in 3 days. Agent: Are you trying to save on shipping fee? Customer: no I am out of town and need to change my delivery time. Agent: Okay Agent: I need to verify your identity Agent: Give me your account id and order id Customer: Account ID: KO63Y8FLRT Customer: Order ID: 1844225907 Agent: Verified!! Agent: Give me a moment to check the system Customer: sure Agent: What is the shipping status? Customer: it shows delivered Agent: I am sorry bu there is nothing that can be done to this order as it has already been delivered Agent: It's too late Customer: Can I have it picked up as a return. I dont want it stolen Agent: It is out of our company reach as it has been marked delivered Agent: You need to call home so that someone can pick it up for you Customer: Okay. I will do that. Customer: It was worth a try Agent: Would this be all for today 
Customer: hi Customer: I have an issue with my account Agent: Hello, how can I help you today? Customer: I am so frustrated and confused and i need help Agent: What exactly is your problem? Customer: I need to check the status of my account Customer: I think that I have about $40 in credits Customer: But they aren't showing up on my account Customer: I got the credits from a subscription refund Customer: Do you know where they are? Agent: Happy to help, may I have your full name please? Customer: Chloe Zhang Agent: thanks, Chloe. Agent: I am sorry about that, let me check it for you, just a second. Customer: Okay Agent: How much is the credit to be added? Customer: $40 Customer: Hello? Agent: Use this promo code VW5IV to get back the credit. Customer: Okay great Customer: So I just enter the code in? Customer: And I get the refund of $40? Agent: yes. Customer: oh let me try that Customer: okay Customer: I entered it! Customer: And I have my $40 Customer: Thank you!!!!! Agent: Great, is there anything else that I can help you with? Customer: I appreciate it Customer: No, that was all I needed Agent: have a nice day. Customer: thanks 
Agent: Thanks for contacting AcmeBrands! How can I assist you? Customer: Hi! Customer: I was trying to access my account online but unfortunately I have lost the phone I was using for two factor authentication Agent: No problem, happy to fix that for you. What is your full name, please? Customer: Sanya Afzal Agent: Thank you, Sanya. Agent: And what is your email address on file? Customer: I have the PIN number and phone if that works Agent: I can use your PIN. Customer: 871354 Agent: Thank you. A reset code will be sent to your email on file. Customer: Thank you Agent: To make sure that your account stays safe, I'm also sending along a list of best practices for security. Agent: Can I help you with anything else today? Customer: That is all. Thank you for your help Agent: You're welcome, have a wonderful day, Sanya! 
Customer: I forget what my password is, can you help me reset that? Agent: Hello. How can i help you today? Agent: Sure thing! Agent: I'd be more than happy to help you with that give me just one moment Agent: Can I get your full name and your account ID? Customer: David Williams Customer: xsjdsh29 Agent: Okay what is your username? Customer: dw289273 Agent: Okay Agent: Although I cannot retrieve your old password I can generate you a new one. Customer: yes that would be fine Agent: Do you have your pin number? Customer: 660315 Agent: Okay your new password is 3p1yeago0e3 Agent: Is there anything else I can help you with today? Customer: no that was all Agent: Thanks and have a great day! 
Agent: Hello! What's your name, and how may I help you? Customer: Hello, My name is Norman Bouchard Agent: Hi, Norman. Can I help you with anything today? Customer: I just want to check the status of my refund process Customer: could you help me on that ? Agent: Of course I can! May I have your username, email address and account ID to validate the order? Customer: sure. My user name is normanbouchard012 and email id is normanbouchard012@email.com Customer: my account id is 438704 Agent: Alright, it looks like it is still in progress. Customer: Thank you for your help so far. May I know how long it will take to complete the refund process ? Agent: It looks like it should take less than a week. I will notify the team about your return. Customer: Thank you so much for your help. It is my pleasure talking to you Customer: have a good day. Agent: No problem, you too! 
Agent: Hello, thank you for contacting AcmeCorp how may I help you? Customer: I got an email that says I ordered two items but I only ordered one Agent: I will be happy to look into that for you. Agent: May I have full name or account id? Customer: Account ID: VSQJL1MECY Agent: Thank you. In order to validate may I please have your full name and order ID? Customer: Name: Albert Sanders Customer: Order ID: 4499571846 Agent: Thank you Albert. Let me check our system quick. Customer: Ok thanks. Agent: Do you know the shipping status of this order? Customer: I don't know. Let me look. Agent: Ok. Customer: It is out for delivery. Agent: Since the item is out for delivery you will need to wait until the items arrive and call back customer support to start the refund process. I do sincerely apologize for the inconvenience. Customer: Ok. Agent: Is there anything else I may help you with today? Customer: Nope Agent: Thank you for contacting AcmeCorp, have a great day. 
Agent: Hi how can I help you Customer: Hi there! I'm trying to make a purchase, but when I add something into my cart, it doesn't seem to be updating. Agent: Let me help Agent: First try refreshing the page and adding the item again Customer: Okay, I tried that, and the issue seems to be persisting. The new item still isn't showing up. Is there anything else I can try? Agent: Yes, look at the bottom left side of the page.  Does it indicate the item is out of stock? Customer: Hmmm, one of the items I'm adding does seem to be out of stock. Maybe that's it? Agent: Yes that would be it Agent: Sorry about that being out of stock right noe Customer: That's okay! I completely overlooked the out of stock notification. I tried again with a different item and it seems to have worked as expected-added just fine Agent: Great. Anything else today? Customer: That's all I need today, thank you so much for your assistance Agent: Have a nice day 
Agent: hello Agent: How can I help you? Customer: Hi. My cc is being rejected - can you help me figure out why it's not going through? Agent: I am sorry to hear this Agent: Can you give me your full name or account id? Customer: Norman Bouchard and my username is normanbouchard869 Agent: Please try the following options Agent: Try to enter your credit card information again Customer: ok, I have tried that Agent: has it been resolved Customer: no, it is still saying its invalid Agent: try logout and log in again Customer: ok, will try it Customer: it seemed to work - thank you! Agent: Great Agent: Would this be all for today? Customer: that's all thanks! 
Agent: Hello, how can I help you today? Customer: hi! I was contacting you as I see my premium subscription was charged twice. Agent: Happy to help, may I have your full name please? Customer: hi, i am Rodriguez Domingo Agent: thanks Rodriguez. Agent: To verify your identity, I also need your account id and order id please. Customer: order id is 4608910459 Customer: Account ID is EYE2UC80H8 Agent: Perfect. What is your membership level? Customer: silver Customer: When can I expect to get a refund for the second charge? Agent: How much is the second charge? Customer: the usual monthly subscription charge. Agent: okay, I am going to refund the second charge to you. Agent: and you can expect to get the refund by tomorrow. Agent: Hi, are you there? Agent: hello? Customer: thank you Agent: Great, is there anything else that I can help you with? Customer: no, you have been great! Agent: Have a nice day! Customer: you as well 
Customer: Hello. I have a question Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Agent: What is your question? Customer: I returned an item a while ago and I want to check my refund Customer: I am just curious about the status Agent: Did you want to check your refund status? Customer: And I want to see what's going on Customer: Yes Agent: May I have your full name or account id please? Customer: Rodriguez Domingo Agent: Thank you may I please have your username, email address, and Order ID? Customer: rdomingo456 Customer: rdomingo456@email.com Customer: 5156866364 Agent: Thank you. You mentioned it has been awhile. How many days have you been waiting and is the item already returned? Customer: Hmmm Customer: Let me think Customer: I think that I've been waiting for a week Customer: I returned the item about a week ago Agent: Has it been more than 7 days? Customer: I think it's exactly 7 days today Agent: What is your membership level? Customer: Gold Agent: How much was the order? Customer: It was $74 Agent: Its ok I have issued credit back. Is there anything else I may help you with? Customer: Oh good Customer: And what is the payment method of that credit? Agent: It has been returned to your card. Agent: On file. Customer: That's perfect Customer: Thank you Agent: Your welcome. Thank you may I please have your username, email address, and Order ID? Agent: I apologize. Customer: Oh, okay Customer: rdomingo456 Customer: rdomingo456@email.com Customer: 5156866364 Agent: No its ok wrong question. Thank you for contacting AcmeCorp, please be safe and stay well. Customer: LOL right Customer: Thank you 
Agent: Thank you for shopping with AcmeBrands! How may I assist you? Customer: I would like to know when the annual sale begins Agent: Our annual sale is usually at the beginning of the year, around the last week of January. This year it started on January 23rd. If you subscribe to our newsletter, you'll never miss an annual sale again! Agent: Is there anything else you need? Customer: That will be everything Agent: Okay. Have a wonderful day! 
Agent: Hello, how may I help you? Customer: I think my subscription was removed on accident. I didn't request for it to be removed but my daughter said when she was trying to order some things that we didn't have a subscription anymore. Agent: I'm so sorry for that. Let me see how I can help. May I get your name or Account ID? Customer: Albert Sanders Agent: Give me one moment to check my system for this problem. Agent: I'm sorry for this error. I have reinstated your subscription. Customer: Thank you so much! Agent: Please check if your service is working and let me know. Customer: Ok, I will, thanks! Agent: Is it working? Customer: Yes, it's all good! Agent: Sounds good! Is there anything else I may help you with? Customer: No, that's all I needed. Agent: then have a great day. 
Agent: Hello, thank you for contacting AcmeBrands. How can I help today? Customer: Hi the search function is acting weird. Im not getting any results for what im looking for Agent: I see. Can you try to log out and log back in? Customer: let me try Customer: no still weird Agent: OK, try clearing your cookies. Customer: Hmm ok one sec Customer: Wow that worked! Agent: Great, I'm glad to hear it! Agent: Is there anything else I can help with today? Customer: No thanks! Agent: Thank you, have a great day! 
Agent: Hi how can I help you Customer: status of refund Customer: Purchase Date: 2019-09-14  Order ID: 7974574621  Payment Method: Credit Card  Address: 8907 1st Ave  Jacksonville, MI 78777  In Original Packaging: No  Product: Boots  Brand: Tommy_Hilfiger  Amount: $64 Customer: Name: Crystal Minh  Phone Number: (659) 706-2848  Member Level: Silver  Email Address: cm857760@email.com  Username: cm857760 Agent: I can see that the refund to your credit card has been approved and is in progress Agent: It should post in about 3 days Customer: thx Agent: Anything else? Customer: no Agent: Have a nice day 
Customer: Hello Agent: Hi, there.  How may I help you? Customer: I can't log into my account Customer: my password doesn't work Customer: I might have forgotten the password Agent: Okay, I can help you with that.  May I have your name please? Customer: Albert Sanders Agent: May I have your Username? Customer: I forgot my username too Agent: That's okay, we can get that, as well.  Can I have your zip code and phone number? Customer: my zip code is 37545 Customer: and phone number is (722) 728-5735 Agent: Your Username is asanders1 Customer: ok thanks Agent: I will have to generate a new password for you. Agent: Do you have a PIN or the answer to your security question? Customer: Yes my PIN is 587242 Agent: Your new password is:  rdlchjj1bjq Customer: Thank you so much! Agent: You're welcome!  Is there anything else I can help you with? Customer: no, that was all Agent: Have a great day! 
Agent: Hi! How may I help you? Customer: I didn't get my package. Could you tell me the status? Agent: Oh, no! I can help you with that. First, I need your full name or account ID. Customer: Albert Sanders Agent: Now I need your username, email, and order ID. Customer: as966810, as966810@email.com, 2676470527 Agent: Great. How long have you been waiting on your package? Customer: 9 days Customer: cool. when will it arrive? Agent: We can ship a new order. I'll need your address to do this. Customer: can you overnight it? Agent: I'm sorry, we can just do regular shipping. Customer: how come the first one never arrived? Agent: I need your address and I also need to know what the product was. Agent: I'm not sure, but I'm trying to resolve this by sending you another one. Customer: Can you get approval for free overnigh shippiong, since I've been waiting 9 days? Agent: I'm sorry. I cannot do that. May I have your address and the item name so I can ship this to you? Customer: How about a discount on the product: Calvin Klein Boots Agent: I can generate a promo code for your next order. I can't retroactively give you a discount, unfortunately. Agent: J1E6C Customer: How much is the promo code for? Agent: May I have your address now? Agent: I'm not sure. You'll have to try it. Customer: How about a voucher for my troubles? Agent: Do you want me to ship you a new item or not? Agent: I'm sorry that I can't offer you more. Customer: Sure. Send ot to 8395 Woodshore St San Mateo TX 34225 Customer: Great. Thanks Agent: No problem. It's been sent. Can I help you with anything else? Customer: No thats it. These boots were made for walking and thats what i'm going to do. Agent: Lol. Thank you for shopping with us! Have a great day :) 
Agent: Hello, how can i help you today Customer: hlello Customer: I have a problem that I hope you can solve. Agent: Hopefully i can, whats the issue Customer: I was charged for a jacket I never ordered. Can we fix this? Agent: Sure, could i get your full name or account ID please Customer: Albert Sanders, Username: alberts8, Order ID: 8737159030 Agent: Okay, i also need your email adress please Customer: alberts8@email.com Agent: Okay, what is your membership level please Customer: gold Agent: Okay great so there was an issue i will refund the charge to you. Agent: Is there anything else i can help you with Customer: can we prevent this from happening again? Agent: I will get a notice in to our web team to make sure it gets fixed. Customer: good, thank you for your excellent service. Be well. 
Agent: Thank you for shopping with AcmeBrands! How may I assist you today? Customer: I would like to know more about a product Agent: Sure, which one? Customer: Product: shirt Brand: Calvin_Klein Customer: I would like to know what material the shirt is made of Agent: This shirt is made of 100% natural fibers, most likely pure cotton. Our most popular blend is 90% cotton and 10% linen. It could also be made of linen, wool, or a blend of any of them. Agent: You can double check when you receive it by checking the label on the collar. Agent: Is there anything else you need? Customer: okay, thank you for the information. Customer: That will be everything Agent: You're welcome! Have a nice day. 
Agent: Thank you for contacting Acme.  How may I help you today? Customer: I signed up for the premium subscription, but I think i have a balance I need to pay before the subscription is active.  Can you tell me that balance? Agent: Okay, I can check in on that for you Agent: Can I ask for your full name and your account ID Customer: Rodriguez Domingo Agent: and also your order ID Customer: Account ID: X34PYIZU1K Customer: Order ID: 5816063458 Agent: Okay, I can see your account now Customer: ok Customer: So what is my balance? Agent: It looks like your subscription is active, and you have an outstanding balance of $14 Customer: Ok, I'll pay that today, thanks! Agent: Sounds good.  Is there anything else I can help you with today? Customer: nope that covers it, thanks! Agent: Okay, I'll send a link to your account so that you can make that payment. Agent: Thanks, and have a great day. Customer: great 
Agent: Hi! How can I help you? Customer: What are all the membership level? Agent: The membership levels include Bronze, Silver, and Gold. All other customers are considered to be guests. Agent: Do you have any other questions I can help you with today? Customer: no Agent: Okay, have a great day! 
Agent: Hello, how can i help you today Customer: Hi. I have a shipping issue. The shipping cost on my most recent purchase was too high. Customer: Can I cancel my shipment and get a refund. Agent: Sorry about that and lets see, could i get your full name username email adress and order ID please Customer: Chloe Zhang Customer: Username: cz144709 Customer: Email Address: cz144709@email.com Customer: Order ID: 3466788009 Agent: Okay and the shipping status of the order Customer: In Transit Agent: Okay i have cancelled the order and initiated the refund. Is there anything else i can help you with today Customer: Wow. Thank you so much for your help. You made that so easy. Customer: That is all for today Agent: Glad i could help, have a good day 
Agent: Hello, how are you today? Customer: Not so good. I'm trying to use my promo code to place an order and it's telling me that it's invalid Agent: Oh no, I'm sorry! I can help you with that. Can I please have your name? Customer: Norman Bouchard Agent: Do you know what date the code was issued? Customer: I got it 9 days ago Agent: Ok, it looks like that code is expired. Let me check the system for you. Customer: ok Agent: I can offer you a new code to use, it is VJ1VZ Customer: Great. Thank you. Agent: You're welcome, can I help you with anything else today? Customer: No, that's it for now Agent: You have a great day! 
Agent: Hello, how can I help you today? Customer: Hi, I placed this order but now my wife says she doesn;t want the jacket.  What do I do? Agent: Oh, see. Let me see if I can help you with that. Agent: Well, what action would you like to take about this? Customer: can I cancel the one, or return it? Agent: When you say the one, did you order two items? Customer: yes Customer: boots and jacket Agent: Okay, I see. Agent: Did you mean to order the second item? Customer: no Agent: Could I get your name or account ID please? Customer: Norman Bouchard Customer: 5EVTHYMWNN Agent: So, Mr. Bouchard, do you want to try to cancel the order? Customer: well just the jacket Agent: Could I get your account ID and order ID please? Agent: Sorry, just the order ID. Customer: 1569015705 Agent: Thank you. Agent: Do you know if the item has already been shipped? Customer: yes it has Agent: Can you tell me what it says specifically for "shipping status". Customer: in transit Agent: Thank you. Agent: Could I ask your membership status with us? Agent: For example are you a Gold, Silver or Bronze member? Customer: bfonze Agent: We're happy to offer you an immediate refund. After you receive the item please call back to get a return shipping label. Agent: What was the cost of the item to be refunded? Customer: 79 Customer: thank you Agent: We hope that you're satisfied with this resolution. Agent: Can I help with anything else today? Customer: no thats it Agent: Have a nice day. 
Agent: good afternoon, how can I help you? Customer: Hello. I bought these boots on your site Customer: I love the style, but the boots are the wrong size Customer: Can you help me return them? Agent: sure, could you give me your full name or account ID Customer: I don't know why I ordered a 5 Customer: Yes Customer: David Williams Agent: additional to this would give me the order ID, email and username. please Customer: 0772202153 Customer: dwilliams340@email.com Customer: dwilliams340 Agent: everything in order, would indicate your level of membership please Customer: Guest Agent: ok, when did you buy the boots? Customer: I got them on December 18, 2019 Customer: I've been so busy Customer: And I forgot to do the return earlier Agent: ok I regret to inform you that the return date in your case already expired was up to 30 days from the purchase, will you have the receipt of the purchase? Customer: Yes I do Customer: I have the original packing also Customer: *packaging Customer: I know I should have returned them earlier Customer: I was so busy and I just forgot Customer: Is there anything you can do? Agent: ok perfect, just keep in mind the deadline for future purchases. would you give me your full address Agent: with the receipt of the purchase you can make the return. Customer: Oh great Customer: 7176 Lincoln Ave  Raleigh, TX 70837 Agent: where will you leave the product? by mail, in store or dropp off center Customer: I want to mail it Agent: alright Agent: all set Mr. David Customer: oh great Agent: a pleasure to help you Customer: So how will I return them? Customer: Do I just send them in the mail today with the receipt? Agent: this week you should do it Agent: yes Customer: okay great Customer: thank you for allowing me to do this! Customer: I appreciate it Agent: not problem! have a nice day Customer: you also 
Customer: The payment method was wrong in my order. Customer: I want it to be PayPal Customer: not debit card. Agent: You want to change it? Customer: yes Agent: Can i get your name Customer: David Williams Agent: Now i need to verify identity in order to change it I will need your zip code, telephone number and username Customer: 88104 Customer: (945) 659-6028 Customer: no username Agent: Can i get your email instead then Customer: change the payment method for a particular order not in general please. Customer: no emial Customer: email Agent: do you have the pin number or order id then? I just have to verify identity so i can update it Customer:  6856995344 Agent: Okay I have updated your payment method. Customer: thanks Agent: Do you need anymore help? Customer: no Agent: have a great day 
Agent: Hello. How may I assist you today? Customer: I wanted to check on the status of my premium membership Agent: Can I have your full name please? Customer: Id like to keep it active Customer: Norman Bouchard Agent: Okay, can you clarify what you mean by status? Agent: Are you just generally trying to pay to make sure it doesn't lapse, or is there a specific thing you want to know? Customer: whether it needs to be paid Agent: Are you wondering if it is still active, or how much is due? Customer: if there is anything due Agent: Okay, I just want to make sure I know exactly what you want to happen :) Customer: understood Agent: What are your account and order IDs please? Customer: J6M7TVI4XK  1197223016 Agent: I was able to locate your account with us. Agent: Your subscription is active, and $20 is due tomorrow. Agent: Did you know that you can access all of this information in your account? I have sent a link to your email which explains how to log in. Customer: Oh, thanks for the info Agent: You're welcome. Agent: Can I help with anything else? Customer: no that was everything Agent: Thank you have a great day! 
Agent: Hi there, thanks for contacting AcmeBrands. How can I help you? Customer: Hi I need some help Agent: Sure thing. How can I help you? Customer: I need to remove the second item from my order Agent: Sure, I can help you with that. Can I get your full name please? Customer: Rodriguez Domingo Agent: Give me one moment Agent: Can I get your Order ID please? Agent: and your account ID as well please? Customer: my order ID is 4530179335 Customer: my account ID is 1OMO98UWKP Agent: and just to verify, you ordered two items when you meant to order just one, is that correct? Agent: and you would like to remove the second one? Customer: I want to remove the second item from your order because you accidentally chose the wrong sizeyou were only thinking of buying it and did not want to actually purchase it. Agent: Ok, gotcha. I can fix that for you. Agent: Can you tell me what the current shipping status is of your order? Customer: it's delivered Agent: Ok, can you tell me your membership level please? Customer: bronze Agent: Ok I can go ahead and offer you a refund for that. How much did the item cost? Customer: they cost $99 Agent: Ok, I can go ahead and refund you that, but you are going to need to contact customer service again later so we can send you a shipping label to send the second item back. Agent: That $99 has been refunded. Is there anything else you needed help with today? Customer: that is all thank you very much Agent: Not a problem, happy to help! Have a great day! Customer: you too thanks 
Customer: Hello Agent: HI! How may I help you today? Customer: I want information about the fall collection Customer: I want to know when the price  is going down Customer: I want to buy a lot of things at a discount Agent: Sure, I can look into that for you. Customer: Thanks Agent: Can I get your name? Customer: Yeah my name is Domingo Rodriguez Agent: OK, Domingo. Agent: The Fall Collection drops on October 3. Customer: Oh ok, thanks a lot for the info Agent: Does that answer your questions? Customer: I will shop during that time then Customer: yes it does Customer: gracias Agent: Sounds great. Is that all today? Customer: yes Agent: Have a good day! Customer: you too 
Agent: Hello, thank you for contacting us today. How can I help you? Customer: I just wanted to check on the status of my premium subscription shopping service, to make sure it's still active. Agent: Sure thing lets try to look that up for you. Agent: Can I have your Full name please? Customer: Thank you!! Customer: My name is Chloe Zhang Agent: Thank you Chloe I was able to pull up your account. Customer: Great, thank you. Agent: Next I'll need your Account ID and order ID so i can pull everything else up. Customer: My Account ID is WDGZEOWDMR and my Order ID is 7452226455 Agent: Great everything looks good, Now lets pull up your subscription info. Agent: Alright, your subscription is active but there is a balance due of $49 which was due yesterday. Customer: I'll get that taken care of. Thank you! Agent: If you would like I can send you a link to your account page so you can get that taken care of Customer: That'd be great, thank you. Agent: Alright thee you go. Was there anything else I could Help you with? Customer: No, that was it. Agent: Thank you for shopping with us, have a great day! 
Agent: Hi! How may I help you today? Customer: Hello, I had some questions about a shirt I wanted to buy. Agent: Sure, I can help you with that. What questions do you have? Customer: I was wondering how wide the collar is? It's a Tommy_hilfiger shirt. Agent: I see, I think we'll be able to find the answer in our FAQ. One second, please. Customer: That's not what I want. Agent: Sorry, are you not looking for information about how wide the collar of your shirt is? Customer: Yes, it's a shirt i'm looking to purchase. Agent: I see, how would you like me to assist? Are you still looking for information about how wide the collar is of your shirt? Agent: Pardon, are you still there? Please let me know how else I may assist you. Agent: If there's nothing else I can help you with, please have a great day. Thank you! 
Agent: Good afternoon! Thanks for contacting AcmeBrands. How can I help you today? Customer: Hello. I'm trying to check on the status of my order Agent: Okay, no problem. Can you give me your full name or account ID? Customer: Rodriguez Domingo. I don't know what my user name or account ID is Agent: That's okay Mr. Domingo. I can still locate your account, give me one moment. Agent: Is your current order late? Customer: I can't remember when it was supposed to be delivered if it was the 16th or 26th Agent: Okay. Do you have your order ID? Customer: no I don't Agent: I'll need to locate your username to fully validate your purchase. Can you give me your email address? Customer: I checked out on your website as a Guest . It was my first time using your website. I can give you my mailing address Customer: or phone number Agent: Okay, that would explain the issues with verification. Sorry about that. What was your shipping address and phone number? Customer: 9132 Lexington Ave Baltimore MI 62076 Customer: phone is 662-1068 Customer: area code 957 Agent: Thank you. Please give me a few moments to locate the order. Customer: thanks Agent: No problem. Your order isn't scheduled to be delivered on the 16th. You should receive your order the following week. Customer: okay that'll work. Thanks for your help Agent: You're welcome. Can I help you with something else today? Customer: no that's it. Agent: I hope you have a great day! Good-bye. 
Agent: Hello, how can I help you? Customer: Hi! I can not access my account online because I forgot my username Agent: What is your full name or account ID? Customer: Crystal Minh Agent: May I have your zip code, email address, and a phone number? Customer:  8097 Customer: (947) 352-4873 Customer: 4356 county rd. Baltimore tx 34876 Customer: I do not remember my email address.  Sorry I gave my address Agent: Ok, I can make you a temporary username to log in with. Customer: Ok thank you Agent: cminh1 Customer: Thank you so much! I was able to get into my account.  Now I can see my orders Agent: We recommend you change this once you are able to log in for security purposes Customer: Ok, I will Agent: Is there anything else I can assist you with today? Customer: No thank you Agent: Have a great day. Customer: you too 
Agent: Hi, how may I help you? Customer: Hi there Agent: Hi. Customer: Hi i just was reading some news about premium subscribtions and i went to check mine. It seems mine has been removed but i do want it Agent: What's your full name? Agent: I can certainly look into that for you. Customer: Joyce Wu Agent: You might have misunderstood. You still have your subscription! Customer: Oh must have been a glitch then? Agent: No need to worry, and you won't be charged for anything. Agent: Yes, probably. Agent: Can I help with anything else? Customer: No thank you Agent: Thank you for reaching out to us. Have a great night! 
Customer: hello Agent: Hi how can I help you? Customer: Yes i was trying to get some more information on one of your items before i decided  to buy it Agent: Okay sure Agent: What item are you interested in? Customer: I was looking at he Calvin Klein jeans Agent: And what question did you have about them? Customer: I wanted to now how often does this need to be washed? Agent: Let me look into that for you Agent: nder normal wear, these jeans should be washed at a rate of once a week. This accounts for about two or three uses during that week. Agent: We recommend against washing all the time to preserve the color. Of course, if you have been engaging in heavy-duty or sports-related activities, we would suggest washing your jeans right away. Customer: okay, thank you for answering my question. Agent: Did you have any other questions? Customer: that will be all Agent: Okay, have a nice day Agent: Enjoy the jeans! 
Agent: Hi, I'm Danny frin Agent: How may I assist you today? Customer: I have a question about an order Agent: No problem. What's your question? Customer: I completed the order but realized when I got the confirmation that I already have the jeans I ordered. I would like to see if I can get a refund for it and send it back once the package arrives Agent: Sure, that's no problem. May I have your name or Account ID? Customer: Crystal Minh Customer: VVVD9JZHDM Agent: May I get your email and Order ID? Customer: cm458627@email.com Customer:  3100157786 Agent: Also, you username. Customer: cm458627 Agent: What is your membership level? Customer: silver Agent: Okay, so you can return it. I will need your full address to send you the shipping label. Customer: 5742 Circle Drive  Brighton, NY 90937 Agent: How would you like to return? Via mail, in store, or via a drop off location? Customer: mail Agent: Okay, you're all set. Is there anything else I can help you with today? Customer: Will I get the refund now or will it come after you get my return? Agent: A return requires returning the product. I can only refund if the order has not yet shipped. Do you know the shippint status? Customer: In transit Agent: Since it's in transit, it would have to be returned before giving a refund. Customer: I see ok Agent: Is there anything else I can assist you with? Customer: no Agent: Have a nice day. 
Customer: I would like to add an item to my existing order Customer: I forgot to add it to my shopping cart earlier Agent: Hi, there!  I can help you with that.  May I have your full name please? Customer: Sanya Afzal Agent: May I have your Account ID and Order ID? Customer: Account ID: Q2SC7N3CDG Customer: Order ID: 9621099780 Agent: I have successfully verified your identity. Customer: ok Agent: Has your order already shipped? Customer: Shipping Status: Order Received Agent: Okay, are you a Gold, Silver, or Bronze memeber? Customer: Bronze Agent: What is the name of the item that you would like to add? Customer: Product: Jacket Brand: Michael_Kors Amount: $84 Agent: I have successfully added the item to your order.  May I help you with anything else? Customer: That is everything Agent: Great, have a great day! 
Agent: Hello. How can I help you today? Customer: I would like to return an order because it had a stain on the boots Agent: Alright, no problem! Could I have some info, such as: Your full name, username, email and order ID so I may verify? Customer: Order ID: 3333818400 Agent: May I have the other 3 parts of info I need? Customer: Sanya Afzal, Username: sanyaa33,  sanyaa33@email.com Agent: Thanks! One second. Agent: May I now get your membership level? Customer: silver Agent: I see, when did you make the purchase? Customer: 2019-10-08 Agent: You may return it, would you like a shipping label to drop it off at a return site? Agent: If so, please provide your address. Customer: 5452 1st Ave  Baltimore, NY 21499 Agent: You're shipping label will be sent to you. Anything else you need today? Customer: you have been very helpful, that is all for today Agent: Have a good one! 
Agent: Hello, how may I help you today? Customer: Hi, I would like to return the item below, which is a shirt Agent: Ok, I can help you with that. Can I start with your name or account id? Customer: My name is Crystal Minh Agent: To make sure, what is the cause of your return? Customer: When I received it, there was a stain Agent: OK, got it Agent: Great, to get your return started I will need to validate your purchase Agent: Can I get your username, email and order ID? Customer: Username: crystalminh836 Customer: Email Address: crystalminh836@email.com Customer: Order ID: 0480716770 Agent: Wonderful, they all passed! Agent: Next, I need your membership level Customer: where is that? Customer: oh wait, i see it, Bronze Agent: OK, given your membership level, I will need to know your purchase date Customer: Purchase Date: 2019-12-13 Agent: Hmm, that is a little too long ago Agent: Would you happen to have a receipt? Customer: Yea, I have it Agent: Great, please include that receipt with the return then and we should be able to handle that for you! Agent: To get the shipping label, I will need your full address Customer: 9097 Kennedy St Baltimore, NY 98045 Agent: Ok, and how would you like the return to be processed? Agent: By Mail, In Store, or Drop off Center Customer: In store sounds good Agent: OK, i will be sending you an email with the return information Agent: Make sure you bring your receipt with you and you should be good to go Customer: ok, great Agent: anything else you need? Customer: Nope, now I know my next steps Agent: great, have a nice day! 
Customer: ok Customer: it's sanya afzal, 398-287-9118, 7767 2nd ave, brighton ca 3549 Customer: hi there Agent: Hello how can I help you today? Customer: i'm trying to get into my account to check on my order, but unfortunately, i seem to have forgotten my username :/ Customer: what do i do? Agent: Okay Okay I just need to verify your Identity. Customer: sure Agent: I need your full name address and your phone number or email Agent: Do you ee your user name on the screen? Customer: i don't, no Customer: it says "account has been pulled up for ." just a period Agent: Okay give me a minute to find out why that is not working. Customer: sure Agent: I am going to notify the Internal team to see if we can get this issue resolved. You should here from them soon Customer: ok, thanks Agent: Sorry I could not help you at the moment. Thank you for your business and patience. Customer: no worries, thanks again 
Agent: Hello, Thank you for contacting us, how can I help you? Customer: Hi, my wife told me that she was supposed to get a credit of $40 from a promotional package that we got, but we can't find the credit anywhere on our account. Agent: I see, let me see what I can do to help with this. Could you give me your Full name So I can pull up your account please? Customer: Crystal Minh Agent: Thank you Crystal. And you said this was from a promotional package correct? Customer: Yes Agent: Let me check with the system to see what happened. Agent: Alright I think it may just be an issue in the interface on your end. The credit is definitely showing up on my side. Customer: Ok, maybe we just haven't looked in the right place. Agent: Try logging in and out and see if it starts to show up Customer: Ok, now I see it, thanks! Agent: Great! was there anything else I could help you with? Customer: No, that's all. Agent: Thank you for shopping with us, have a great day! 
Agent: Hey, I’m Donny. How can I help you today? Customer: Hi Customer: can you please tell me more about the tommy jacket Agent: Absolutely! Customer: I would like to know if you have a medium in stock? Customer: Thank you! Agent: It appears that if the site show that the item is empty on the website then it is currently out of stock. Jackets, however, refill ever month at the end of the month so if it isn't in stock at the moment, I would check back at the end of April or beg Agent: Sorry May, not beg Customer: Ok  thank you Customer: no worries Agent: No problem. Is there anything else I could help you with? Customer: That was all, thank you. Customer: Have a terrific day! Agent: Awesome. Have a good one! 
Agent: Hi.  How can I help you? Customer: How are you? My payment method seems to be wrong. Agent: Ok Customer: Sorry, when does the promo code expires please? Agent: Can you tel me your full name or your account ID? Customer: Sanya Afzal Agent: Did the promo code not work? Customer: I can provide my phone number instead of ID Customer: (944) 427-5361 Customer: I want to know when it expires. Customer: Hello? Agent: The promo code epiration date will be on the bottom of the paper with the code Customer: Well okay, can you do that for me because I had tried earlier and it did not work? Agent: Codes usually expire after 7 days Agent: What would you like me to do for you? Customer: Okay thank you. That is really helpful Customer: Yes I would like you to do it for me please Customer: Find the date please Agent: I don't have dates for individual codes.  You should look on the paper that the code is from. Agent: Did you have an issue with your payment method? Customer: Okay thank you very much. Customer: No it is resolved. Agent: Ok. Is there anything else I can do for you? Customer: No, thanks Agent: Ok, I'll end this chat now Customer: ok 
Agent: Hi, how can I help you? Customer: I was looking to buy a pair of michael kors boots since I have the subscription with you guys but it is priced way higher than other sites Agent: I can help with that Agent: So our competitors have better prices on that item right now? Customer: yes by almost 25$ Agent: Ok, Can I have your full name or Account ID please? Customer: David Williams Agent: Can i get your Account ID and Order ID? Customer: AM6HWBJGQ7 6154473520 Agent: Just to let you know, our prices are done by algorithms so they change frequently Customer: alright Agent: based on market price and competition Agent: I can't do anything to change our prices Agent: However, since you are unhappy with our price today. What I can do is make you a Promo Code to make up for the difference in price Customer: i would appreciate it Customer: then I can still take advantage of the gold shipping Agent: Great, we appreciate your loyalty as a customer! Agent: Yes, and the Promo Code can be used on any purchase Customer: thanks for that Agent: You're welcome, here is your Promo Code: Agent: 71241 Agent: Try to use it within 7 days Customer: alright Agent: Sorry for the inconvenience Agent: Can I help with anything else today? Customer: that was all thanks Agent: You're welcome, have a great day and enjoy your shopping 
Agent: hello, what can I do for you? Customer: Hello there, I am trying to buy something on your website but it seems like there is some technical error Customer: My cart is not updating, could you please help me out? Customer: My name is Norman Bouchard Agent: Yes, I would be happy to help. Customer: I am a guest Customer: thanks Agent: Can you try refreshing the page and then add the item again. Customer: let me try it Customer: It still not working Agent: Okay, I need you to log out and then log back in please. Agent: Are you still there? Customer: yes Customer: I tried that Customer: it looks like it works now Agent: Great is there anything else I can help you with? Customer: not that will be it Customer: thank you so much Agent: Have a good day. Customer: you too 
Agent: Hi, How can I help you today? Customer: Hi Customer: I'd like to know if I can extend my premium subscription Agent: Sure, one moment please. Agent: Can I please have your full name or account ID? Customer: Sure, Joyce Wu and XVA1UOQMGD Agent: Great, one moment please Agent: Do you have an order ID? Customer: yes, 3876189210 Agent: Great, I was able to verify your identity. Agent: What is your membership level? Customer: Guest Agent: Unfortunately, Guest members are not eligible for a extension. Agent: I am very sorry about this. Agent: Is there anything else I can do for you today? Customer: Do you think the manager can help with this. I need the extensiion Agent: Ok I can do that, what is your phone? Agent: So the manager can give you a call as soon as possible. Customer: 4166082253 Customer: Thanks, hopefully it will workout Customer: work out Agent: No problem, I apologize for any inconveniences. The manager will call you asap! Agent: Is there anything else you need today? Customer: Thanks for your help. Have a great day. Agent: No problem. You too! 
Agent: Hello, how can I help you today? Customer: I need to pay my annual subscription fee Agent: May I have your full name and the account ID? Customer: Name: Alessandro Phoenix Customer: Account ID: IUEBWSI2S1 Agent: And do you have an order ID? Customer: Order ID: 3091659506 Agent: Thank you. The standard subscription is $99. Customer: I think I have the premium subscription Agent: Ok, I will need a minimum payment of $14 to renew today. Customer: I would like to go ahead and pay the whole thing Agent: Would you like to use the credit card on account or enter a new one? Customer: The one on account is fine Agent: Your subscription is renewed. Thanks for being an AcmeBrands customer! Customer: Thank you! Agent: Is there anything else I can assist you with today? Customer: Nope that is all. Agent: Have a wonderful day. 
Agent: Hi, there.  How may I help you? Customer: Hi! 4 days ago, I requested a refund and I just want to check the status of my refund. Agent: Okay, I can help you with that.  May I have your full name please? Customer: David Williams Agent: May I have your Username, email address, and Order ID? Customer: davidw69 Customer: davidw69@email.com Customer: Order ID: 9158822241 Agent: Okay, your status indicates that it is In Progress. Customer: Great. How many more days until I receive the refund> Agent: When did you initiate the refund? Customer: 4 days ago Agent: Okay, it usually takes between 5-7 business days to process, and today is considered a holiday.  I would wait until Monday to see if it has completed. Customer: Ok Great Customer: Thanks Agent: May I help you with anything else? Customer: That is all Customer: thanks Agent: Have a good day. 
Agent: Hello, how can i help you Customer: I'd like to check on the status of my subscription please Agent: Of course, id be happy to help you. Agent: Can I get a name please. Customer: Joseph Banter Customer: I want to know how much is due Agent: Thank you, I will be happy to check on that. Customer: thanks Agent: Okay I pulled up your account but I need to verify identity so can I get the acccount id and an order id. Customer: CEIFWSERK2 and 2013315515 Customer: I want to pay whatever I owe so the subscription will get activated Agent: Oh you are looking to pay instead of just know the ammount? Customer: both Customer: I want to pay but I'd also like to know how much it is Agent: The standard subscription is 99 $ a year. How much of that would you like to pay Customer: make sense? Customer: the whole thing please Customer: thank you Agent: Okay I will be happy to set up a payment for you. Do you have a credit card number? Customer: 4123 5678 9810 1234 Agent: Okay thank you, will make payment now Customer: cool beans Agent: Your subscription has been renewed. Can I help you with anything else? Customer: that's it, thanks Agent: Okay have a great day. 
Agent: Hi, how can I help you? Customer: Hi, sorry to bother you with something silly, but I seem to have forgotten my password Customer: Joseph Banter is the name, if that helps Agent: No problem. Agent: Do you have your username? Customer: I'm afraid that went down the same pipe as my password Customer: I do have a PIN number written down, will that work instead? Agent: Okay, we can find that out too. Agent: I'll need 2 of the following to find out your username, then we can reset your password: zip code/phone/email Customer: (580) 766-9464 Customer: ZIP is 31842 Agent: Thank you, your username is jbanter1 Agent: I will need your PIN number now. I can't get your old password, but I can generate a new one for you. Customer: Yes, that would be fine.  Once I can get back in, I can change it myself Customer: Pin number is 387146 Agent: Great, here is your new password: w82mzgjjecb Agent: is there anything else you need? Customer: No, that's excellent.  Thank you Agent: You're welcome, have a nice day 
Agent: Thanks for contacting AcmeBrands! What can I help you with today? Customer: How much do I need to buy in order to get free shipping? Agent: Let me take a look for you. Customer: Thanks. Customer: I'm buying my son's birthday gift, but I don't want to spend too much on shipping either. Agent: I understand! Agent: If the total pre-tax cost of your cart is over $25, then shipping is free. Customer: He's got expensive tastes, like me, lol Agent: If not, then it's a flat $4.99 fee. Customer: Oh, I'm covered then. Thank you! Agent: If you need items sooner, though, you can request overnight, which is additional, and is priced by weight. Agent: Can I answer anything else for you or help you otherwise today? Customer: No, not overnight, so it's ok. Customer: That was all I needed. Thank you so much for helping me! Agent: You're welcome, have a great day! 
Agent: Hi how can I help you Customer: I wanted to know the status of my subscription, because it was added to my account? Agent: OK let's look into it Agent: You're wanting to see if your subscription is active, correct? Customer: Yes Agent: can I get your full name, account id and order id Customer: Norman Bouchard Customer: Account id normandbouh Customer: Order I'd 1234567 Agent: It shows your account as not active, $14 due yesterday Customer: Ok Customer: Perfect. I didn't want that subscription Agent: OK great, that worked out Agent: I've sent you a link so you can login and check your account any time Customer: Got it Agent: Anything else today? Customer: No Agent: Have a nice day 
Agent: Hi, how can I help you? Customer: Hello! Agent: hello! Agent: Was there something I could help you with? Customer: I got a Michael Kors jeans, but the color is wrong. Can I return it? Agent: sure can I have your name please? Customer: Rodriguez Domingo Agent: Thanks, and your order ID? Customer: 4021655645 Agent: Do you know what membership level you have? Customer: I believe I'm a Silver member. Agent: was the purchase made in the last 6 months? Customer: Yes, I just bought it last week. Agent: Well good news! I can definitely return that for you, you can either ship it in, drop it at the store or use a drop off location. Which would be best? Customer: Where is the dorp off location? Agent: You would need to look that up on the website Agent: If you mail it in you'll just need to print a return label Customer: Then I'll just mail it. Thanks. Agent: no problem, can I have your mailing address for our records? Customer: Sure, 9086 Woodshore St, Newark, CA 63179 Agent: Thanks! Is there anything else I can help you with? Customer: That's all for today. Thanks for your help. Agent: Great, well I'm sorry those jeans were the wrong color! Have a good night! 
Agent: Hello. How can I help you today? Customer: I would like to return an item because it is the wrong size Agent: Im sorry to hear that. Let me see if I can help you out. May I have your name, account ID, and Order ID? Customer: Name: Joseph Banter Customer: Order ID: 5393574023 Customer: I do not have my account id on me right now Agent: Thank you Joseph. One moment please Agent: Can I have your username and email address? Customer: Username: josephb8 | Email Address: josephb8@email.com Agent: Do you know your membership level Joseph? Customer: Gold Agent: And when was this order placed? Customer: 2019-10-09 Agent: Great. Thanks. I will need your address so that I can send you a return label. Customer: 1157 Circle Drive  Brighton, MI 25708 Agent: And how are you going to be getting that back to us? mail, drop off, or store? Customer: mail Agent: Great. You should receive the return label shortly. Anything else I can help you with? Customer: That is everything Agent: Great have a nice day. 
Agent: Hello Agent: How can I help you? Customer: Hi, I placed an order to buy a shirt but I was charged twice. I want my money returned Agent: I will be glad to help you with that. Agent: Could I have your full name or account id? Customer: Name: Chloe Zhang Customer: Account ID: RQT400RTHI Agent: Could I have your user name, email, and order id Customer: The order id is 5487184494 Customer: Product: Shirt Amount: $64 Agent: Ok, how would you like your refund Agent: Gift card, added to your account, paper check, or refund to credit card? Customer: I would prefer a refund to my credit card Customer: Hello Customer: Are you there? Agent: Yes Agent: It will just be a minute. Customer: okay Agent: A refund has been made back to the credit card on file. Agent: Is there anything else I can help you with? Customer: That would be all for today. Thanks for the help Agent: You are welcome Agent: Have a good day Agent: Goodbye Customer: Bye 
Agent: Hi, how can I help you? Customer: I would like to know more about a product because I am thinking of buying it. Agent: Okay sure. Agent: What product were you looking at? Customer: Product: boots  Brand: Michael_Kors  Amount: $59 Agent: Okay, and what did you want to know about the boots Customer: I want to know if the boots are waterproof Agent: Sure, let me look into that Agent: Yes they are waterproof. Customer: Okay Agent: Do you have any other questions? Customer: No Agent: Okay, hope you enjoy the boots!\ Agent: Have a nice day 
Agent: Hello, how can I help you today? Customer: Hi there, I am having some kind of technical issue. Customer: I am trying to buy something but the cart will not update when I add the item. Agent: Can you refresh the webpage? Customer: I think I have tried that before but I'll give it another whirl. Agent: If that does not work, can you log out of your account and log back in? Agent: And are you sure the item is in stock? Customer: Ok refreshing didnt work, going to try logging in and back out Customer: Ah logging in and out seemed to work Agent: OK, are you available to update your shopping cart now? Customer: yup. all good thanks! Agent: Is there anything else I can help you with? Customer: no that is all, thanks so much! Agent: Have a great day. 
Customer: I want to check the shipping status Agent: Hello, how can I help you? Customer: I got an email that the shipping date was changed. Customer: I want to confirm if the email is fraud or real. Agent: I will be happy to help you with this. Agent: Can I get a name. Customer: Chloe Zhang Agent: Okay I found your account can I now get your account id and order id. Customer: X0XHHJR00D,9044242421 Agent: Can I now get your username and email address. Customer: czhang52,czhang52@email.com Agent: It seems that the error you got notified by email was correct. It was changed however I will change it back now. Customer: ok Agent: I updated the order for you It should be corrected now. Agent: Can i help you with anything else? Customer: no Agent: Okay have a great day! 
Agent: Thank you for contacting AcmeBrands. How can I help today? Customer: Hi, my name's Crystal Minh, Bronze member Agent: Hi Crystal, what can I help with today? Customer: I've ordered some Michael Kors jeans, but I've just sort of changed my mind and I need to cancel that before it ships Agent: OK, let me take a look. Agent: Can I have your account ID and order ID? Customer: sure Customer: BYLZE8AJUT Customer: 4242439289 Agent: And what is the status of your shipment? Customer: It was an order I just placed, so it should still be processing Customer: I haven't received any shipment notifications Agent: In that case I will refund you immediately and have removed the item from your order. Customer: Excellent, thanks Agent: Is there anything else I can help with today? Customer: No, that was all Agent: Thank you, have a great day! 
Agent: Hi.  How can I help you? Customer: I just brought these Tommy Hilfiger boots and now they are much cheaper now Agent: Ok Agent: What would you like to do? Customer: I just want to know why there is a discrepancy and complain about it Customer: It is not fair to the customer Agent: Ok can you tell me your full name, account ID, and order ID? Customer: 3661528703 Customer: HVH6MXR6LW Agent: What is your full name? Agent: Can you tell me your full name? Customer: Crystal Minh Agent: Unfortunately I can't do anything about price changes Customer: Why is that.  I just purchased it yesterday Agent: Would you like a promo code? Customer: Sure Agent: Ok, here is the code Agent: B4DAY Customer: Thank you so much Agent: Is there anything elseI can do for you today? Customer: No thank you Agent: Ok, I'll end this chat now 
Customer: Hi Agent: Hello, how may I help you? Customer: I want to check the status of my order Customer: Because I ordered one item but my email confirmation says I ordered two. Agent: What would you like to know about your order? Agent: Ok Agent: Could I have your full name or account id? Customer: What could have happened Customer: Is there a problem Agent: Let me see what I can find out. Customer: With your system Agent: Could I have your full name or account id? Customer: David Williams Customer: Account ID: F81AN7S9C3 Agent: Could I have your order id? Customer: Order ID: 3506941331 Agent: I am checking with the system to see what is going on. Customer: Okay Agent: According to the your order, there is only one item and you were only charged for that one item. The email must have been mistaken. Agent: I am sorry for the mistake. Agent: Can I help you with anything else? Agent: Are you still there? Customer: No, that will be all Customer: Thanks Agent: Have a good day. 
Agent: Hi. What can I help you with this evening? Customer: yes i would like to check tof your order because my payment seems to be wrong he staus Agent: I'm sorry. Would you like to look up the status of an order? Or you believe you were charged incorrectly for an order? Customer: i would like to check the status of my order because my payment method seems wrong Agent: I understand, I can help with that. Can I get your name? Customer: Norman Bouchard Agent: Thank you Mr Boucahrd. Can I also get your account id and order id? Customer: yes its Account ID: TRJ5SZOCW1  and the  Order ID: 5856614792 Agent: Great, And do you have a shipping status? Customer: one moment let me see Agent: Take your time Customer: its saying order received but i haven't received anything Agent: That means we have received the order but it has not yet been processed. Customer: oh okay Agent: What payment method would you like to apply to this ourchase? Customer: my debit card its 2748 5697 2927 exp. 12/23 cvv 343 Agent: Thank you. I will enter this as your payment for this purchase. One moment please. Customer: ok Agent: Ok, you are all set. Was there anything else I can help you with? Customer: thank you and that will be all Agent: Enjoy the rest of your day. 
Agent: Hi, how can I assist you? Customer: Hi, I was wondering if you could tell me more about the Michael Kors Jacket that is on sale for 89$. Agent: What would you like to know? Customer: Specifically about how to wash it? Does it have to be dry cleaned only? Agent: The jacket can be cleaned in a normal washer and dryer. Customer: Thanks! Agent: We do reccomend drying in low heat as the material can shrink. Customer: Awesome, do I have to use a gentle wash cycle or just regular? Agent: A regular wash cycle is fine. Line-drying the jacket is also another recommended option. Customer: Thank you, that was all I needed to know. Agent: How often you wash is is dependent on the amount of wear. Agent: Great, please contact us again if you have any more questions. Customer: I will Agent: Have a great day. 
Agent: Hello, how can I help you? Agent: Hello? Customer: Hello! I just signed up for the premium subscription for the shopping service but I don't have all the money yet so can I get an extension? Agent: Let me check on that. Can I get your full name, account ID, and order ID please? Agent: Are you still there? Customer: My name is Joseph Banter, my account ID is LFAHH9KKVB and my order number is 2861442719. Agent: Thank you. What is your membership level? Customer: Guest. Agent: Sorry, unfortunately we can not offer you an extension on the subscription. Customer: Why not? Is there anything you can do for me? Agent: I can escalate this to a manager if you would like. Can you provide me your phone number so they can get in touch with you? Customer: (217) 500 5268 Agent: Thank you. I have escalated this case to a manager. You will receive a call shortly. Customer: Thank you! Agent: Is there anything else I can help you with? Customer: No, thanks so much, have a good day! Agent: You as well! 
Customer: Hello :) Agent: Hello, how can I help you? Customer: I need assistance with my shopping cart.... Customer: I need to know if it qualifies for free shipping because I am thinking about purchasing some items? Agent: Sure, I'll be happy to answer your question. I just need to ask you a few things first. Customer: Okie dokie Agent: Do you know your membership level? Customer: How is your day going? Customer: gold :) Agent: Great thanks for asking! And how about yours? Customer: All is going great! Agent: Awesome, just give me one moment please. Customer: It's always a great day when I am shopping Customer: I totally need a new pair of jeans for a party I am going to in a couple weeks. Customer: Wooohooo, party like a rock star!!! Agent: Oh I totally get you. I hope you will find the perfect pair of jeans on our site. :) Customer: And of course a new blouse is always nice too Agent: So the standard price of shipping is $7.99. Customer: Ok are there any coupons or specials for free shipping? Agent: I'll be happy to check and see what we have. One moment please. Customer: Ok thank you Customer: What about if I spend a certain dollar amount? Customer: I always like free shipping, makes my shopping experience well worth it :) Agent: I have good news for you! You should be able to use this promo code: V3T01 Agent: Hope that helps you with your shopping. Customer: Awesome, it sure does help! Customer: Thank you so very much for your assistance today!!! :) Agent: Oh you're welcome. Can I help you with anything else? Customer: No that was all I needed Agent: Perfect. Hope you have a wonderful day ahead! Customer: Thank you, you too!!! Agent: Bye :) Customer: Bye bye 
Agent: Hi! Thank you for contacting Acme. How can I help you today? Customer: I want to check my order status because the shipping cost was too high Agent: I can assist with that.  Are you looking to cancel or the order or possible refund the shipping costs/ Customer: I want to cancel the order and get a refund Agent: Sure, can I have your full name? Customer: It is Chloe Zhang Agent: Thank you. Can I also have your username, email address and order id? Customer: The username is cz231905, email is cz231905@email.com and order ID is 3012041707 Agent: What is the shipping status Customer: out for delivery Agent: Unfortunately, since the order has already left our warehouse and will be delievered to yo today.  I am not able to cancel it Agent: I can offer to refund your $8 shipping fee Customer: ok Agent: Was there anything else I can assist you with today Customer: no that's it Agent: Great! Enjoy the rest of your day 
Agent: Hi, how can I help you today? Customer: Hi, i need to get into my account but I don't have the phone used for my two factor authentication. Agent: ok, I can help you with that Agent: One moment please Customer: ok Agent: Would you like to reset your two factor authentification? Customer: yes, i need to get into my account Agent: ok great Agent: I will need to send a special code to your email. Can i get your full name or account ID? Customer: yes, it's Sanya Afzal. I don't have my account id Agent: Can I have your email address please? Customer: yea, it's SAfzal@email.com Agent: Ok, I will send a reset code to the email address you gave me Customer: ok thank you Agent: I'm also going to send you some information on how to keep your account safe with security tips Customer: ok thank you Agent: Your welcome. It's always good to follow best practices for security and I can see you are doing a good job by having two factor authentification. Agent: Is there anything else I can do for you? Customer: nope that's it Agent: Ok, have a great day! Agent: goodbye 
Agent: Hi, what can I do for you? Customer: My old phone died and now I can't log in my account because I can't do the two factor authentication. Agent: Okay, can I have you name please Customer: Alessandro Phoenix Agent: Can I have your email address? Customer: AlessandroPhoenix@gmail.com Agent: Okay I have reset the code and it will be sent to the email address. Customer: Thank you. Will I be able to see my shopping history after resetting? Agent: Yes, you should be able to see everything in your account. Agent: Is there anything else I can help you with?> Customer: no thanks for all your help. Agent: Have a good day 
Agent: Hello, how may I help you today? Customer: Hi, I need to access my account but I forgot my password Agent: I can certainly help you with that. Agent: Can I please have your full name and username? Customer: Chloe Zhang czhang123 Agent: Thank you. Agent: Due to security concerns, I am unable to recover your current password, but I can generate a new password for you. Customer: That would be great Agent: Can you please tell me your PIN number or the answer to your security question? Customer: 685909 Agent: Your new password is p2i7p14lfw9 Customer: Great thank you for your help Agent: You are welcome. Agent: I am glad that we were able to resolve your issue. Thank you for your patience. Customer: Let me see if I can log in Customer: That works.  That's all I needed today Agent: Thank you. Have a great day! 
Agent: Hi, how can I help you? Customer: hi Customer: i have signed up for a premium subscription shopping service Customer: i want to know the status of my subscription Customer: because I want to keep my subscription Agent: Let me check that for you! Agent: Can I have your full name to pull up your account please? Customer: Chloe Zhang Customer: Account ID: KU5BMZ4CLX Agent: Thanks. Can I also get your order ID please? Customer: Order ID: 4936124199 Agent: You have an active subscription. Your due date to renew is tomorrow and the amount is $55. Agent: Here's a link so you can check this info whenever you need to. Customer: okay thank you Customer: i would like to pay off the balance Agent: Is it okay to use the credit card on your account? Customer: yes you can use that Agent: I've renewed your subscription with a payment of $55. Customer: thank you Agent: Of course! Is there anything else I can do for you? Customer: nothing else Agent: Have a great day! 
Agent: Hi, I'm John from ACME. How may I assist you today? Customer: Hi Customer: youe website Customer: is very slow today Customer: like very slow Customer: is everything ok Customer: because it is almost unusable at this pint Customer: point Agent: I'm so sorry to hear that you're having trouble with our site. Let me see what I can do. Agent: Have you visited another website to see if it's just as slow? Customer: yes, other sites work fine Agent: Can you please try logging out of your account and then back in. Customer: ok Customer: that did not work Agent: Ok, I'm going to write a report to our Website Team to look into this and fix it. Agent: Is there anything else I can do for you today? Customer: umm Customer: you think your site will be running up to speed alter today Agent: It's possible it's just not working for a few users at the moment. They should fix it soon. Were you looking to make a purchase today? I can make the purchase for you? Customer: no, i am looking to just browse Customer: alright Customer: i will check back later Customer: thanks Agent: Sorry for the trouble. Have a good day! 
Agent: Hello! How may I help you today? Customer: Hi it seems like shipping was raised or to high this time. What is the status of my order Agent: Okay. let me look into that for you. Can I get your full name? Customer: Joyce Wu Agent: One moment Joyce. Agent: Is the issue that the cost of shipping was too high? Customer: Yes Agent: Would you like a refund on that or would you like to delay the delivery? Customer: Can you refund the extra shipping Agent: Let's look into that for you. Can I get your username, email address and Order ID? Customer: joycew46@email.com Customer: joycew46 Customer: 5515179955 Agent: What is the shipping status on that order? Customer: Oh this was from the one that came. Thats when i checked and noticed the high shipping cost Customer: i guess ill just take a refund, sorry got confused with my boyfriends order Agent: Is the status "Delivered" Customer: Recieved Agent: Okay then, I can cancel that order for you seeing as how it hasn't been delivered yet. Agent: Is that okay for you? Customer: OK will it be cheaper to reorder? Agent: It may be and you can specify your delivery type at that time. Customer: OK thanks that should get me good to go then Agent: No problem, one moment and I'll cancel your order. Agent: You're all set and now you can reorder whenever you'd like. Agent: Is there anything else I can help you with today? Customer: Thanks for your help Customer: no thanks Agent: Have a great day! 
Agent: Good afternoon, how can I help you today? Customer: Could you tell me the local store hours? Customer: for Newark, NY Agent: Store hours vary but they are usually 8AM to 11PM. It is best to visit www.acmebrands.com and check for your specific store. Customer: alright thanks for the info Agent: No problem. Is there anything else I can do for you? Customer: That was all Agent: thanks and have a great day! 
Customer: Hi i want to but some things Customer: but i want some info on how to get premium membership first Agent: Okay, so you are looking to buy some things, but first want to know about premium membership? Customer: i just want to know how to get premium membership Agent: Okay. Agent: Premier membership is earned by making puchases. Customer: cool Customer: i currently am a silver member Customer: how would i go up Agent: That means you have made at least $1000 in purchases and we appreciate that. Gold membership starts after a short questionnaire and $2000 in purchases. Customer: cool Customer: well thats all i needed to know Customer: thanks! Agent: You're welcome. Have a good day. 
Agent: Hi, how can I help you? Customer: Hi I need you to look at my order and tell me why you guys are charging me extra for my order I don't recognize that fee Agent: Ok, I can help with that Customer: Please and thank you, in a hurry Agent: Can I have your full name or Account ID please? Customer: yes Crystal Minh OSUPTFCJQX Customer: I'm at 8062 Primrose ave in Jacksonville Agent: thank you Customer: It's for that Guess Jacket do you see the order Customer: yw Agent: Can I have your Order ID so I can look for the jacket? Customer: again in a hurry I need to know about this extra fee Customer: 6575582523 Customer: seems like you should have all this in front of you by now Customer: I don't mean to be short but I don't have time to check on a fee I did not authorize Agent: I understand Agent: whats your membership level? Customer: I am a gold member I never seen this before Agent: I will definitely be able to remove the fee for you Customer: wow thank you Agent: How much money were you charged? Agent: Your welcome Customer: I was not out for a hassle about this thanks Customer: It look like $10 fee was charged not sure why Agent: You're welcome, I just want to get your money back to you quickly Customer: Great! Agent: Ok, it's fixed! Agent: The fee has been removed Customer: hope this doesnt happen again thanks Agent: I'm very sorry for the inconvenience! Agent: You're welcome Customer: Not your fault ty Agent: Can I help with anything else today? Customer: Have a good day Customer: nope Agent: You too 
Agent: Welcome to AcmeBrands. How may I help? Customer: I still haven't received my order from you guys Customer: I would like to check on the status of this Agent: OK. Let me check. Customer: okay Agent: May I have your full name or account ID? Customer: Sanya Afzal and my account id is QWZ5FQHRMX Agent: I have pulled up your account Agent: I now need your username, email address, and order ID Customer: Username: sanyaafzal589 and my email is  sanyaafzal589@email.com and my order id  8272629074 Agent: Thanks. I have validated your purchase. How long have you been waiting? Customer: 9 days Agent: That is a long time. Let me help. Agent: I will ship a new order. What is your address? Customer: yes it id Customer: 3144 Woodshore St  Brighton, CA 79688 Agent: What is the brand name and type of item you had ordered? Customer: Guess Jeans Agent: OK. I have updated the account and resent the jeans. Anything else I can help with? Customer: thank you for your help. that will be all Agent: You're welcome. Have a good day! 
Agent: Hello, how may I help you today? Customer: Hello! I'm trying to find out more about a pair of boots I am interested in. Agent: Sure I can help with that, could I get your name? Customer: Norman Bouchard Agent: Hi Norman, what kind of boot related question did you have? Customer: Well I really want these pair of boots. I need a size 9 but the site says unavailable. Agent: Let me check Agent: We have many sizes available but if that particular size is marked as unavailable, we currently do not have any in stock. We usually get more in around the end of the month if you wanted to wait. Sorry for the inconvenience. Customer: Aw man. I really like those. Agent: Is there anything else I can do for you today? Customer: No I guess not. Agent: Thanks and stay healthy! 
Agent: Hi, how can I help you? Customer: Hello.  My name is Joyce Wu.  I would like to change my primary payment method if possible. Agent: Sure. Is your order on the way? Customer: Yes for a Guess Jacket.  I would like to change the payment method please. Agent: Ok got it. Can I please have your username, email, and order ID? Customer: I do not have that information.  My pin number is 187217.  My phone number is (279) 005-1967. Agent: Ok I see. What is your zip code? Customer: 64557 Agent: Hm, can you please give me your name with correct spelling again? Customer: Joyce Wu Agent: Got it. Ok, your username is jwu1 Agent: Just a moment Customer: ok Agent: Alright, what is your email address Customer: It is not listed here. Agent: Ok how about your account ID? Customer: I gave you all the information I was provided. Agent: Hm, ok. Without additional information I'm not able to pull up your account or order information. Agent: I'm sorry about that. I will make a note of this issue so that we can get back to you. Customer: ok thank you. Agent: Thanks, have a great day. 
Customer: Hello, I would just like to ask about the status of my order Customer: I noticed the shipping price was very high so I am curious Customer: Honestly, at this point I would like to cancel the order: 7643599427 Agent: Hi.  I can help you with that.      Can I have your full name or account name? Customer: my name is Sanya Afzal, the account ID is ZD9WDWUSEK Agent: I can cancel the order for you Sanya,  but I can also downgrade the shipping to next week delivery,  which is much cheaper. Customer: Thank you, but at this point I would just like to cancel the order. Also to get a refund if at all possible Agent: Sanya,  can you tell me the shipping status? Agent: I need to know the shipping status in order to cancel. Agent: are you still there? 
Agent: Hello, thank you for contacting AcmeBrands. How can I help you today? Customer: Yes i was looking at this item on your site and i would love to know some more about it before i decided if i want to order it or not Agent: Sure, I can help find out more information about an item.  What is your question and about what item? Customer: Great! i was looking at the Calvin Klein shirt and i was wondering how long is the arm length? Agent: For small size shirts, the sleeve length is 32 inches.  For medium shirts the sleeve length is 34 inches, and lastly the sleeve length on a large shirt is 36 inches. Agent: Is there anything else I can help you with today? Customer: okay thank you so much for your help Customer: that will be all Agent: Thank you, have a great day! 
Agent: Hi! How may I help you today> Customer: Hi i need to remove these boots from my order. My partner doesnt want them anymore Agent: Ok, I can help with that.  Can I have your name? Customer:  Albert Sanders Agent: Can I have your account id and order id Customer: 42SPOI57GQ Customer: 4731256942 Agent: Thank you what is your shipping status Customer: The orders been received Agent: I have updated your order for you.  CAn I help with anything else? Customer: No thank you Agent: You're Welcome! Have a great day Customer: You too 
Agent: Hi, thanks for contacting AcmeBrands support. How can I help you today? Agent: Are you there? Customer: I want to complain because the charge on my billing statement has not been reversed even though I have already completed the return. Customer: Yeah Agent: Ok, sorry to hear that. I'd be happy to look into that for you. Agent: So was this in regard to an item you ordered, or a subscription? Customer: Yeah, An item ordered Agent: Ok, so you returned the item, yet haven't received a credit/refund on the account? Customer: yeah Agent: Gotcha. Ok, to start with, can I get your full name or account ID? Customer: I dont know it Agent: you don't know your full name? Customer: Crystal Minh Agent: Thank you. Customer: My ID i mean Agent: No worries. Can I get your username, e-mail address, and order ID please? Customer: Email Address: crystalm510@email.com Customer: Order ID: 2862187771 Customer: Username: crystalm510 Agent: Great, thank you. How many days have you been waiting to receive that refund/credit? Customer: 5 days Agent: Ok, thanks. Can I get your membership level please? Customer: Bronze Agent: Ok, unfortunately we can't do anything for you just yet, as the time frame for refunds/credits is up to 7 days. Since it's only been 5, you need to wait until 7 days have passed, and if at that point you still haven't received it, contact us at that Agent: point in time. Customer: Okay Customer: Thanks Agent: I apologize for the inconvenience. Can I help you with anything else today? Agent: You are welcome. Customer: Im good Customer: Thanks Agent: Ok, thanks for contacting AcmeBrands support. We hope you have a great rest of your day! 
Agent: Hello, how can I help you? Customer: Hi there! Agent: Hi ^^ Customer: I fear I might lose my prmium service. Should I pay the fee now? Customer: Can you please check my acc? Agent: if you want to pay it, no problem. Agent: sure! Agent: could you give me your full name or account ID Customer: Chole Zhang, and my Id is 8F83WVA7P7 Agent: additional to this would give me the order ID Customer: That is 1705921153 Agent: uh I thing your name is maybe Chloe? no chole Agent: just to verify the info Miss Customer: Yes, you are right. I mistyped. Sorry. Agent: don't worry is late already haha Customer: That's right. Agent: I will send you a link with this information so that you can also verify it. Customer: Thank you. Customer: Great, I think I'm all set. Agent: If you want to pay it, I can register the payment right now. Customer: Please Customer: go ahead Agent: to finish everything, sure it will be $20 Customer: That's fine Agent: all set now ! Agent: a pleasure to help you Customer: Thank you. b 
Agent: Hello! How may I help you? Customer: I am trying to get information about a specific product, can you help me? Agent: Of course! What product are you wanting to know more about? Customer: Yes, a black calvin klein jacket Agent: What do you want to know about the jacket? Agent: Hello? Customer: Does it come in any other colors? Customer: And is the item in stock? Agent: If the jacket is said to be out of stock on our site, it is temporarily out of stock. Agent: We refill our inventory at the end of every month though! Customer: Oh, do you have any items that are similar? Agent: We should have similar jackets.  What size are you looking for? Customer: A large Agent: We have a variety of jackets and styles. I am sure you will be able to find one that you prefer. Customer: I am looking for a jacket that would be warm enough for going snowboarding in Colorado. Anything like that? Agent: Of course! All of our jackets are made with wind proof outside layer and cotton inside to keep you warm. Customer: Ok, how long do your items usually take to ship? I am hoping to have one within 2 weeks Agent: It will depend on your membership level. Customer: Okay I am a guest member Agent: But you should have the jacket within 2 weeks regardles. Agent: Is there anything else i can help you with? Customer: No, thank you for all your help I really appreciate it! Agent: Have a great day! 
Agent: Heloo, thank you for contacting AcmeBrand today. How may I help you? Customer: Hi, can I check on my shipping status of an order I placed? Customer: I haven't received my package yet Customer: and I feel like it hsould have been here by now Agent: Sure thing Can I have your first and last name to pull up your account please? Customer: Alessandro Phoenix Agent: Thank you Alessandro. So for the shipment. Did you receive an email about the shipping or was the time of day it should be delivered possibly incorrect? Customer: I'm not sure...I've been waiting 9 days for it to arrive Customer: I think it must have been lost in transit Customer: I'm a gold member so I thought shipping was fast Agent: Alright, thank you. Can I please have your Username, E-mail Address and Order ID to verify the purchase? Customer: alessandrophoenix799 is my username Customer: alessandrophoenix799@email.com Customer: Order ID: 6119114636 Agent: Thank you, that all checks out. Agent: Items usually take about 7 days to arrive but you said you have been waiting for 9 days correct? Customer: yes that's correct Agent: Or rather they should take no more than 7 days. Agent: Alright I'm going to go ahead and resend your order then. Customer: that would be awesome, thank you Agent: Can I have your full address please? Customer: 8664 Brushwick Dr  La Fayette, MI 6510 Agent: was there a missing digit in the Zip code there? Customer: ah yes, its 65101 Agent: Okay, and lastly could you tell me what Item it was and it's cost? Customer: Product: Jacket  Brand: Calvin_Klein  Amount: $84 Customer: Product: Jeans  Brand: Guess  Amount: $49 Customer: Product: Boots  Brand: Calvin_Klein  Amount: $84 Agent: Alright Alessandro, the order will be sent out to you asap. Agent: Was there anything else I could help you with? Customer: thanks for your help Customer: that's all Agent: Thank you for shopping with us. Have a great day! 
Agent: How may i help? Customer: i ordered some jeans and the delivery time appears to be wrong. Agent: i see, so the delivery time is wrong and you wish to move it to the evening? Customer: yes. Agent: i can assist with that today, Agent: First i need the full name to pull up the account Customer: David Williams Agent: I will also need your account and Oder ID to verify Agent: thanks dave, may i also have the account id and order id? Customer: NS7NAWE5L8  3710509838 Agent: Thank you Agent: I see here, it looks like there was an error on our end. and I do apologize Agent: however I have fixed your delivery time to the evening, and you are all set Agent: is there anything else i can help with? Customer: that was all i needed. Agent: Have a nice day! 
Customer: Hello? Agent: hello Agent: How Can I help you Customer: I need to access my account, but I can't get in because I lost my phone. Can you help me? Agent: Yes Customer: Great! What do you need? Agent: Do you know your user name and password? Customer: Oh, shoot, uh...no, I forgot. I can give you my real name and phone number, though! Agent: That work. Agent: Plus also your zip code please Customer: Sure thing. My name is Chloe Zhang, my phone number is 842-315-2785, and my zip code is 15225. Agent: OK your username is Czhang1 Agent: I can't give you your password over chat for security reasons Agent: But I will have a new one generated and emailed to you Customer: Great! Thank you so much. Agent: Do you have your PIN or security question? Customer: Not off the top of my head, no...does it say what my question is? Can you tell me that? Agent: What is your mothers maiden name Customer: Livingston! Agent: ok here is your password Customer: You just said you couldn't give it over chat, though.... Customer: is this safe? Agent: r29wsq1dupm Agent: Yes, sorry Agent: my mistake in saying that earlier Agent: Is there anything else I can help you with Customer: Nope, that's everything. Thanks so much! Agent: Thank you 
Agent: Hello, what can I do for you? Customer: Hi...I am trying to access my account but I lost my phone that I use for the two factor identification. Is it possible for you to help me? Agent: Sure, I can help you. Can I have your name please/ Customer: It is Joyce Wu Agent: Can I have your email address? Customer: It is jw400469@email.com Agent: I have resent an email and you should be good from there. Customer: Thank you so much! That was very nice of you Agent: Is there anything else I can do for you/. Customer: Nothing else. Have a good day! Agent: THanks you too 
Agent: Hello, what can I do for you? Customer: I wanted to order a few items and wanted to know what your refund policy is if I get them and do not like them Agent: Refunds are only available for items that have yet to be shipped. They will be issued for any valid purchase with confirmed order ID, customer username, and customer email address. Please make sure that you have this information if requesting a refun Agent: Do you have any other questions? Customer: No that is all.  Thank you Agent: Have a nice day! 
Agent: Hello, how may I help you today? Customer: Hello, I would like to complain about an overpriced item that is listed. The competition is way cheaper Agent: I am so sorry to hear that. Please give me a moment to look into that for you. Agent: Can you please tell me your full name, account ID, and order ID? Customer: Norman Bouchard HPIWLKIQWV Customer: Order ID is 9405458461 Agent: Thank you. Agent: I've reviewed the price of the item and it seems that the competitor was running a limited time sale. Our pricing algorithm will often try to match the price of our competitors but it's not always effective. Agent: I apologize for any inconvenience you have experienced due to the price difference. Agent: Is there anything else I can help you with today? Customer: Can I get a promo code or price compensation? Agent: Yes, I can certainly offer you a 10% discount code. Please give me a moment. Agent: Your 10% promo code is 6YUML. It will expire in 7 days. Customer: Thank you Agent: You are welcome. Agent: Thank you. Have a great day! 
Agent: AcmeBrands, how may I help you? Customer: Hi I wanted to buy a jacket from you, but the price is suddenly much higher than it was yesterday Agent: Let me see what I can do for you. Customer: I think I should be able to buy it at the price I was given the first time I showed up, don't you? Agent: Could I have your full name or account id? Customer: Sanya Afzal is the full name Agent: Could I have your account id and order id to verify your identity? Customer: D9TSQPPHAC Customer: and the order ID is Customer: 4546170320 Agent: Unfortunately our prices are changed by our system, and it can happen quite frequently. Agent: There is nothing we can do if the price has changed from yesterday to today. Customer: I see, well I guess my business is going to have changed from yesterday as well Customer: Well, that was all I needed Agent: I hope you have a good day. 
Agent: Hello, how may I help you today? Customer: Hi, I'm trying to get detail on a delivery. Customer: The time it's set up for is wrong and I want to change it. Agent: May I have your full name and account ID? Customer: Name: Sanya Afzal Customer: Account ID: H8F884RAA5 Agent: Alright, are you wanting to change the delivery time to an earlier or later time in the day? Customer: When checking shipping status I'm seeing it's in transit.  I want to change it to after 6 pm. I'm not going to be in until then. Agent: I see. Can I have your Order ID? Customer: Order ID: 4136112543 Agent: Alright, let me see if the delivery time was incorrect. Agent: The system says the delivery time is correct. You said that the shipping status says it is in transit, correct? Customer: Yes, after 6 pm then? Agent: Did the estimated delivery time say it would be after 6 p.m? Customer: No, It said between noon and 4 pm I think. Agent: Unfortunately, since the order is already in transit, the delivery time cannot be altered. The delivery time you are seeing on your order will be the time it is delivered. Customer: Ok, I'll just hope for the best then, I'm just worried about theft, thanks anyways. Agent: I'm truly sorry for the inconvenience. Will that be all for today? Customer: yes thanks, goodbye Agent: Have a great day. 
Agent: Hello, how can I help you today? Customer: Hi, my name's Chloe Zhang, gold member Customer: I think I need to double-check that my shipping date is still set for tomorrow Agent: Okay, let me see what I can do for you. Customer: I got an email that sounded wrong Agent: Can I have your account and order ID? Customer: TV38IEZ6RU Customer: 3653143311 Agent: Okay, and can I have your username and email? Customer: chloez02 Customer: chloez02@email.com Agent: Okay, let me check the system to see what's going on. Agent: It looks like whatever sent that automated email was wrong, and your shipping is still good for tomorrow, Agent: Is there anything else I can help you with> Customer: Ah, that's good to hear Customer: No, that was all I needed, a little peace of mind Customer: Thanks for your help Agent: Then have a nice day! 
Agent: Hello. How may I help you today? Customer: Hi, I'm trying to add something to my cart but it's not working Agent: Lets see if we can try some things to get it to work. Customer: Thanks, it won't update at all. Agent: Can you first try to refresh the page and try again? Customer: okay Customer: nope, didn't work Agent: How about logging out then back again. Then try. Customer: okay Customer: that didn't work either! Agent: Can you double check the item isnt out of stock? Customer: oh, wait, it is out of stock. oops that's why Customer: thanks for the help Agent: Oh I see. We get new shipments in soon so check back. Agent: Anything else I can help you with? Customer: okay, bye! 
Agent: Hello, how may I help you today? Customer: I want to reset the two factor authentication. Agent: Sure thing, can you give me either your full name or account ID? Customer: David Williams Agent: Thank you, and can you give me an email that I can send the reset link to? Customer: I don't know it. Agent: No problem, do you have your PIN number available? Customer: no Agent: Ok, we can verify with a security question then. Can you answer "What is your mother's maiden name?" Customer: Martinez Agent: Thank you, I can see your email in the system now. I'll send a reset link to the email address we have on file. I will also include some information about our security policies and tips that may be helpful in the future in these situations. Customer: Thank you. Agent: Is there anything else I can help with today? Customer: no Agent: Great, enjoy the rest of your day! Customer: Goodbye! 
Agent: Good afternoon, how can I help you? Customer: Hi Customer: I want to return this item I received because it is the wrong size Agent: oh I see, sure Agent: would you give me your full name or account ID Customer: Albert Sanders Agent: additional to this would give me your order ID, email and username Customer: albertsanders712@email.com Customer: albertsanders712 Customer: 6683982987 Agent: ok everything in order, would you give me your membership level Customer: Silver Agent: When did you make the purchase? Customer: 2020-02-22 Agent: ok we will process your return now, I would give your full address Customer: 9299 Kennedy St  Baltimore, TX 65075 Agent: How would you like to process the return? by mail, in store or drop off center Customer: by mail Agent: all set ! Customer: thank you Agent: a pleasure to help you Agent: have a nice day 
Agent: Hello! How can i help you today? Customer: I want to change the name on my account, for whatever reason it is not spelled correctly. Agent: Sure I can help you with that. Customer: Great, thanks. Agent: Can I have your name and account ID please Customer: Crystal Minh Customer: cminh85 Agent: Ok. You're account is pulled up. Agent: Now to change your name I'll need some more information from you Customer: Sure Agent: I'll need your zip code, telephone number, username, and email address Customer: 19803 Customer: 872-9837 Customer: cminh85 Customer: cminh85@yahoo.com Agent: Ok. Now let me just change your name for you Agent: All right, your name is now updated in our system. Is there anything else I can help you with today? Customer: that was all thanks Agent: You're welcome! I hope you have a great day. 
Agent: Hello, how can I help you? Customer: I'm trying to purchase an item, but the cart will not update when I add another item to it, Agent: Sorry to hear that. Agent: Can you try refreshing the page? Customer: That didn't help Agent: Can you try logging out and back in? Customer: Ok, that helped. It's working now. Agent: Great, is there anything else I can help you with? Customer: No, thank you 
Agent: hi how can i help you today? Customer: My credit cards keep saying it's invalid on the website. Agent: oh no im sorry! Agent: Can you please try again? Customer: I just typed my number again, it still doesn't work. Agent: Can you please try logging in and logging out? Customer: wow, that completely fixed the problem. Thanks for the help! Agent: oh wow! Agent: great Agent: do you need anything else? Customer: That's all I needed help on. 
Agent: Hello, how can I help you? Customer: Hi...I will make you work hard today because I have not one but 2 problems! Customer: My address has changed so I would need to modify it and I ordered a coat by mistake and wish to cancel it. Agent: I'm sorry to hear that and would be happy to help. Agent: Okay, so let's start with your address change. Agent: Can I please have your name and the current address on file? Customer: It now is 5530 brushwick drive in Monterey, NY, 33503 Customer: and my name is Joyce Wu Agent: And to verify your identity, can I have your zip code, phone number and PIN? Customer: 33503, my phone number is 480-853-2735 but I can't seem to find my pin....so sorry....can you do without it? Agent: What is your email address? Customer: jwu60668@email.com Agent: Okay, and what is your new address? Customer: The new address is the one I gave you at first Customer: 5530 brushwick drive, montery, ny, 33503 Agent: Okay, then please verify the current address on file. Customer: my mind is blanking....i have been taking medication and I can't seem to remember the exact address I had before Agent: Sorry, I'm not able to change the address without verification of the current address due to security reasons. You can access your account here and make changes. Customer: thank you so much, i will do it when my husband comes home Agent: Okay, let's look into your order. Can I have your account number and order number? Agent: What is wrong with the coat? Customer: my account id is SZSRI0MXEJ and the order is 7547892013 Customer: I bought a black one but it was the kaki one I wanted Agent: Would you mind giving me your username? Customer: it is jwu60668 Agent: What is your membership level? Customer: it is bronze Agent: Great and when did you make the purchase? Customer: on the 16th of november 2019 Agent: I apologize, but I can't refund because th 90 window has expired. Customer: It is okay....there is not a big difference between black and kaki...it will do! Thank you so much for your patience Agent: You're welcome. Anything else? Customer: nothing else.....have a good day! 
Agent: Hello, how can i help you today Customer: Hi I'd like to know about the status of my account please Agent: Sure, could i get your full name account ID and order ID please Customer: My name is Joyce Wu Customer: I don't have that other info Agent: Okay that is fine. Agent: Currently you have a subscription with us but your bill is due tommorow at $55 Customer: Oh wow, I need to pay that. I really need to keep my subscription. Agent: Okay sure, would you like me to pay it with the card on file? Customer: Yeah go ahead that's fine Agent: Okay done, is there anyrthing else i can do for you Customer: That's it! Perfect, thank yoyu Customer: you* Agent: Okay, have a great day 
Agent: Hello, how can I help you? Customer: Hello, I wanted to check the status of my premium subscription, can you tell me if I am current or past due? Agent: Sure, can I get your full name please? Customer: Sure, Joyce Wu Agent: Alright, to verify your identity, I need your account ID and the most recent order number Customer: IONVU97XN8 Customer: 6255974085 Agent: You do have an active subscription. The next payment is due today and is 14 dollars. Agent: In the future you can look this info up yourself via the link I just sent to the email on file Customer: Perfect can I pay that today Customer: Thank you for the link Agent: Alright, you are all paid up. Agent: Is there anything else I can do for you? Customer: No thank you and have a great day! Agent: No problem. You do the same. 
Agent: Thank you for contacting Acme Brands! How can I help you today? Customer: Hi I have a general question Customer: I am looking to buy some clothing and was wondering what are the different membership levels? Agent: Sure, I can help you with membership questions. Can I have your name? Customer: Crystal Minh Agent: Crystal, give me on moment while I get that info for you. Customer: ok thanks Agent: Our membership is a rewards program for our most valued customers. The levels are Bronze, Silver and Gold. All other individuals are considered guests. Being a member is different than having a subscription. Customer: and how do I get to the different levels? Agent: Memberships are earned through repeated purchases over time. Bronze customer who order over $500 in a year. Silver members order $1000 in a year and Gold make over $2000 in purchases and complete a questionnaire. Customer: ok gotcha. I don't think I'll have an issue getting to at least silver Customer: thanks for the info Agent: Great! Is there anything else I can help you with today? Customer: that's it Agent: You're welcome. Have a great day! 
Agent: Thank you for contacting Acme Brands! How may I help you today? Customer: Hi Customer: It seems that there was a subscription added to my account, I really don't buy enough to justify a subscription. Can I get a refund for the amount that I was charged? Agent: I'm sorry that it was added to your account without your approval. Could you provide me with your name or account ID? Customer: Joyce Wu Agent: Joyce, how did you find out about the added service to your account? Customer: I heard a rumor that the subscriptions were being added, and I checked my account, and saw that one had been added for me. I really don't want it. Agent: Give me one moment while check your account. Customer: Sure, thanks Agent: I've checked your account and there isn't an active subscription. You may have misread the account statement. I assure you that no extra charges will be applied to your account. Customer: Okay, I'll double check and see if I misread something. I appreciate you looking into it for me. Agent: You're welcome. Is there anything else that I can help you with today? Customer: No, that's all. Agent: Great, I hope you enjoy the rest of your day! 
Customer: Hi Customer: I am really upset today Customer: I have an issue Agent: Hi, how can I help you? Customer: I have a vacation coming up! Customer: I am going to Puerto Rico. It's so exciting! Agent: That sounds great! Customer: I need to buy tons of new clothes for my trip. It's honeymoon with my new husband!!!! Customer: But I might be late on a subscription payment Customer: You know, I'm over stretched right now because of the wedding Customer: It was sooo expensive Customer: If I am late on a payment, will there be an issue? Agent: Yes they really can be. Customer: Like, will I lose my benefits? Agent: Let me check into that for you. Customer: Okay thanks Agent: So would you like to get an extension so you can pay for the subscription a bit latter? Customer: Yes, I think that would fix it for me Customer: We just have a lot of bills from the wedding Customer: But I could pay later Agent: That should be fine. Could I get you name or account ID please? Customer: Joyce Wu Agent: Thanks for that info. Agent: Could I get your account ID and order ID? Customer: My account ID is 129373 Customer: I haven't made an order yet, so no order ID Agent: Right, of course. Agent: Could I ask what your membership level is with us? Customer: Bronze Agent: Thanks for that info. Agent: I'm so sorry, unfortunately I can't can't extend your subscription at this time. Customer: Oh okay Customer: Can you tell me what happens if I'm late paying? Customer: Just so I understand Agent: Please hold for a moment. Customer: Okay Agent: A $2.00 late fee will be charged per day past the monthly deadline. Customer: Oh, okay that's not that bad Customer: It sounds like I keep my benefits, right? Customer: Hello? Customer: I have other things to do today so it would be great if I could have answer Agent: Yes, sorry I'm here. Agent: I believe you will retain all you benefits as long as the fees are paid and the subscription remains valid. Customer: Okay great Customer: That's what I needed to know Customer: I don't have any other questions Agent: Okay, have a nice day. 
Agent: Good afternoon, how can I help you? Customer: Yes i was looking at a item on your site and would like to know more about it before i decide to buy it Agent: sure, tell me about it Customer: I was looking at the Micheal kors jacket Agent: ok, what do you need to know about the jackets Customer: O would like to know how would i remove a wine stain from it Agent: sure, one moment please Agent: ok to achieve this you must do the following Agent: wet a cotton cloth and gently dab it on the stained area. Then, sprinkle some salt on the area and let it sit for five minutes or more, absorbing the excess water. Next, pour some boiled water on the area to flush out the stain. Agent: to finish what you need to do is launder the jacket with the hottest water setting to completely remove any residual marks. Customer: okay thank you for your help Agent:  a pleasure to help you Agent: have a nice day Customer: you too 
Customer: Hello Agent: Hello and how may I help you today? Customer: Hello,I would like to pay for my yearl subscription fee Customer: I already have an active subscription but I need to renew it Agent: Sure, I can help with that. Could I please have your full name? Customer: Alessandro Phoenix Agent: HI Alessandro, let me look up the order. Could I also get your Account and order ID? Customer: Account number is u4ewnv3cy6 Customer: order ID is 7216972319 Agent: Great, the standard subscription is $99 every year. Do you know how much you would like to pay? Customer: 99 i'd like to pay in full Agent: Okay, let me just enter that in here Agent: Do you have a credit card available for the payment? If not we can use the one on file. Customer: sure use the one on file Customer: ok thank you Agent: Okay, your subscription has been renewed and everything is good to go! Is there anything else I can help you with? Customer: No, that was all. Thank you very much for your help. Agent: Thanks and have a good day! 
Agent: Hello, thanks for contacting Acme support. How can I help you today? Customer: Hi. I did a return but I'm still not seeing my refund show up. Agent: Let me look into that for you. Can I start by getting your full name? Customer: yes, it's Rodriguez Domingo. Agent: Just one moment, sir. Agent: I'll also need your Username, email address and Order ID to bring up that order. DO you have that information for me? Customer: ok, it's rodriguezdomingo892, my email is rodriguezdomingo892@email.com and the order id is 2326760021 Agent: Great, did you also need to know the payment method on the refund or just the status? Customer: i payed with my credit card Agent: Sure. I see that your refund is currently in progress and will be credited back to your account through the online chat system. Customer: ok i just wanted to make sure. Agent: Of course. Is there anything else that I can help you with today? Customer: nope, that's it, thank you. Agent: Thanks for shopping at Acme. Have a great day! 
Agent: Hi! How can I help you? Customer: Hi Customer: there was an item on sale yesterday and today it is not Customer: I didnt have the  money to buy it yesterday Customer: i am so mad Customer: is there anything you can do? Agent: I understand how frustrating that can be. I will look into this for you. Let's start with your full name please Customer: Joseph Banter Agent: Sometimes our pricing algorithms change the price based on a number of factors, such as market size and demand. This leads to many price fluctuations. I know that can be frustrating. Customer: oh Customer: wow Agent: Might I suggest signing up for our newsletter so that you don't miss out on sales? Agent: You might get some good promo codes through email too. Customer: I do get them Customer: I just didnt get my unemployment payment until today Agent: I can definitely understand that. Agent: How about I generate a promo code for you now? That way you can use it while you're able to make the purchase. Customer: That would so awesome! Customer: Thank you Agent: UDFHA is your promo code. Make sure you use it in the next 7 days or it will expire! Agent: Is there anything else I can help you with today? Customer: no that was all, thank you! Customer: Have a beautiful day! Agent: You're welcome! I hope you have a great day. 
Agent: Hello, how can i help you Customer: Hi there Customer: What is the status of my account? I seem to be missing like 40 bucks of credits Agent: Let me help you with that, could i get your Full andm or account ID please Customer: Alessandro Phoenix Customer: I dont have my ID Agent: Could you please tell me where you got the credit from a refund promotional package etc? Customer: Well i think its from my premium subscription and the special discounts Agent: Okay gotcha Agent: It looks like that was an error on our end Agent: Here is a promo code to get the credit back RYDKZ Agent: Is there anything else i can help you with> Customer: No thank you Agent: Okay have a nice day! 
Agent: Hello. Ho may I help you today? Agent: How* Customer: i am thinking about buying a product but need more information on it. is there a design with ripped holes in them? i am talking about jeans Agent: Let me take a look for you. Hold just a moment please. Customer: ok Agent: He like to stay up to date on the various styles of jeans. Right now the most popular style are ones with rips and tears. He do carry those. Customer: ok. i will like to buy the one with the ripped design Agent: Great we carry all sizes so just choose the brand and color you want and Im sure you will be happy. Agent: Anything else I can help you with? Customer: ok. that is all thank you Agent: Great. Have a nice day. 
Agent: Hello and welcome to AcmeCorp, how may I help you today? Customer: Why does your item is overpriced compared to your competitior? Agent: I'm so sorry that you're finding our items overpriced.  I'll be happy to help you.  Can I get your full name please? Customer: Sanya Afzal Agent: I just need to verify the order.  Can I have the account ID and order ID please? Customer:  PLWYMVLGAK Customer:  1986640558 Agent: Great, you're all verified.  Our prices are constantly changed and one day you can find them higher, and other days lower. Customer: Thanks for the info. Agent: You're welcome.  Is there anything else I can help you with today? Customer: no Agent: Great, have a wonderful day! 
Agent: Hi how can I help you Customer: Hi! Customer: I'd like to know why there is an extra charge on my order Agent: Is it a random charge, double charge for membership or double charge for item? Customer: I don't know. There doesn't seem to be a reason. Customer: I wanted to check on it Agent: OK sounds random..  What's your full name? Customer: Albert Sanders Agent: Also account id and order id Customer: 8SBATODTDO and 7081730822 Agent: And what is your membership level? Customer: It's Gold Agent: OK I see the error was on our end.  What is the amount overcharged? Customer: 49 Customer: thank you Agent: OK, that has been fully refunded to your account Agent: Anything els? Customer: perfect Customer: That is all thanks Agent: Have a nice day 
Customer: Hello Agent: Hello, how can I help you today? Customer: I need your help with something Customer: I have a really wide foot and it's hard for me to find shoes that fit Customer: I love these Tommy Hilfiger boots on your site Customer: Can you tell me if the width of the shoe is regular or wide? Agent: That's funny, I have the same issue! Let me check it out for you. Customer: Oh wow Customer: small world Agent: Can I have your name please? Customer: Albert Sanders Customer: Any update on the boots? Agent: Mr. Sanders it might interest you to know that our boots are generally wider than normal, 1/6 wider than most US shoes. If you did have any problems you can always take advantage of our free return policy. Customer: Oh good Customer: So the boots are wide, then Customer: I think I will order them and see if they fit Agent: Great! can I help out with anything else? Customer: That was it Agent: Have a good day. Customer: thank you! 
Customer: I want to remove the second item in my order. Agent: What is your name or account ID? Customer: Joseph Banter Customer: BZKKUC3OGI Agent: And what is the order ID? Customer: 5530140853 Agent: Thank you. What is the shipping status of the order? Customer: Order Received Agent: Ok, I can offer you a refund on the item immediately. Agent: How much was the cost of the item? Customer: 79 Agent: Ok, the item has been removed from the order and your account is credited with $79. Agent: Is there anything else I can do for you today? Customer: no Agent: Have a good day. 
Agent: Hi, my name is Anne. How may I help? Customer: Hi Anne, I am trying to log into my account to check my order status but i have forgotten my username, can you help me with this today? Agent: Absolutely. May I have your full name? Customer: Crystal Minh Agent: Thank you Crystal. Next I need to get your zipcode and either your e-mail or your phone number. Customer: 57968 Customer: 534-477-2478 Agent: Your user name is cminh1. Was there anything else you would like me to pull up for you? Customer: Thank you so much now can you guide me as to how to log in Agent: Absolutely. Go to our sites home page and select the sign in option at the top of the screen. Agent: Enter your user name and password, and you will be good to go. Customer: Done it worked! Thank you so much for your help Agent: You are welcome. Goodbye. 
Agent: good afternoon, how can I help you? Customer: Hi I want to move your shipping to next week delivery because you want to avoid paying any shipping fee. Agent: sure, one moment Agent: would you give me your full name or account ID Customer: Name: Joseph Banter Agent:  additional to this would you give me the order ID and account ID please Customer: Order ID: 9580306982 Customer: Account ID: FJKTKD8MUK Agent: would you tell me the status of your shipment Customer: Order Received Agent: ok, would you tell me your membership level Customer: Guest Agent: ok, i will make the change of the shipment. Agent: all st! Agent: set* Agent: a pleasure to help you Customer: great thank you 
Agent: Hello! Thank you for shopping with AcmeBrands. How may I assist you? Customer: Hi i want to make sure the shipping cost is included in the display cost Customer: is this true? Agent: I'll be glad to help you with that. May I get your full name, please? Customer: Norman Bouchard Agent: Thank you, Norman. Did you receive an email indicating an issue with your order with regards to the display cost? Customer: yes, i did Customer: that's why i'm confused Agent: I understand. To continue assisting you, may I please get your Account ID and Order ID? Customer: Account ID: YNDJJNEIPJ Customer: Order ID: 9419250376 Agent: And to validate your purchase, may I please get your Username and Email Address? Customer: Username: normanbouchard659 Customer: email is, let me look Customer: normanbouchard659@email.com Agent: I do apologize, Norman. I looked into your question, and the system is indicating that your shipping cost was not included in your displayed total, and will be assessed as a separate fee. Customer: darnit, that sucks Customer: i'm a gold member, can you change that? Agent: I sincerely apologize for the inconvenience! What I can do is send a message to our internal team indicating that you would like a price revision, since the email was inaccurate. Agent: Is there anything more I may help you with today? Customer: that will be all i guess Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Agent: How can I help you? Customer: I would like to get a refund before the item ships because I have changed my mind on the item I bought. Agent: Okay, can I have your name? Customer: Alessandro Phoenix Agent: Thanks, and what is your username, email address and order number? Customer: Username: alessandrop807 Customer: Email Address: alessandrop807@email.com Customer: Order ID: 5984553618 Agent: Perfect! And how would you like to receive the refund? Customer:  the card that is on file Agent: And what is your account ID? Customer: Account ID: TLLIHF4GQT Agent: And lastly, how much was the order? Customer: $69 Agent: You are all set. Is there anything else I can assist with? Customer: That is everything 
Agent: Hello! What can I help you with? Customer: checking on my refund Agent: No problem, can I please have your full name, username, email address, and order ID. Customer: Crystal Minh, crystalminh838,crystalminh838@email.com, Customer: 1932822145 Agent: Thank you, one moment while I pull up your account Customer: i want to add last item on my existing refund Agent: Ok, may I ask your reason for returning? Customer: to small Agent: Also, what is the item and the price? Customer: Jeans  Brand: Calvin_Klein  Amount: $84 Customer: so total would be 184 Agent: Ok, it looks like your original refund is in progress so one moment while I update that for you. Agent: I have updated your total refund to the $184, is there anything else I can help you with today? Customer: no, thank you Agent: You're welcome! 
Customer: Hello. I am really frustrated and I need help Agent: Oh no, what seems to be the problem? Customer: I got a great promo code from you guys. I was so excited! But when I tried to use it, it said that the code was invalid Customer: I really want this discount! Customer: Can you fix the code for me? Agent: I can check into that. Agent: What's your name? Customer: Chloe Zhang Agent: When was the promo code issued? Customer: 8 days ago Agent: Can I ask your membership level as well? Customer: Guest Agent: Got it. Let me see what seems to be the issue with the code. Customer: Okay Agent: Unfortunately, I think the issue has to do with the date. Agent: They generally expire after 7 days. Customer: Oh no Agent: I am sorry, but there's nothing I can do about it :( Customer: Really? Customer: you can't issue me a new code or something? Customer: I'm a single mom and I really need the discount Agent: No, not when it's expired. Customer: Oh okay Customer: I guess I will try to remember to use the codes quicker in the future Agent: I apologize, hopefully you'll get a new one soon. Agent: Okay. Can I help with anything else? Customer: No Agent: Have a good day! 
Agent: Hello! Thank you for contacting us today. How can I help you? Customer: Hi. So I just got married and I moved in with my new husband! It's so great, but I have been so excited about it that I am not being as careful as I usually am. Customer: I ordered the wrong item from you guys and I need to change my order Agent: Congratulations! Sure let's get that taken care of. Can I have your name please? Customer: Joyce Wu Agent: Thank you, Joyce. Can I also get your Account ID and the Order ID? Customer: Sure CCKSCTPPDJ is my account id Customer: My order is 0091543333 Agent: Can you let me know the shipping status as well? Customer: It's been delivered Agent: And can I get your username and email address? Customer: joycewu9 Customer: joycewu9@email.com Agent: Great. So you just needed to change that order correct? Customer: Yes, I ordered these jeans by mistake Customer: I don't know why. I already have so many jeans Agent: Perfect! I have updated that order for you then. Agent: Is there anything else that I can help you with today? Customer: Okay, so I won't be charged for the jeans? Agent: That's correct. Customer: great, perfect! Customer: thank you. I apologize for the mistake. Agent: Thank you and have a great day! 
Agent: Hello, how can I help you Customer: I want to check on the status of my refund because I'd like to add an item below to my existing refund. Customer: I didn't realize this jacket was also damaged in the shipment. SO i need to add it to my refund Agent: Let me check on that for you Customer: My name is Crystal Minh Customer: Email Address: cminh625@email.com  Username: cminh625 Customer: Order ID: 1691421347 Agent: THank you, let me validate your purchase, give me a couple seconds Agent: What is the brand and type of item? Customer: Guess Jacket for $49.00 Agent: What was your old refund amount? This way I can add the $49 to that amount Customer: 100.00 Agent: Thanks, I have update your refund to $149. Anything else you need? Customer: Thanks that's all I needed. Agent: Have a great day 
Agent: Hi, how can I help you today? Customer: i am having a problem with my shopping cart updating when i try to add tommy hilfiger boots to it. Agent: Okay. Can you try logging out and then back in again for me? Customer: ok, let me try that. Customer: that did not work.  what else can we try? Agent: How about trying to refresh your page, and then adding it again? Customer: refreshing the page did not work. Agent: Have you made sure it's not out of stock? That could keep it from being added. To find out, it's on the left hand side of the product page. Customer: ok, it appears to be out of stock. Agent: Okay. Check back soon, we will be updating our inventory shortly. Agent: I am glad we were able to narrow down the root of your problem. Agent: Is there anything else I can help with today? Customer: that was all i needed. Agent: Okay then. Thank you for reaching out to us. Have a good one. 
Agent: Hello, how may I help you today? Customer: Hello, the website is running really slow for me. I normally do not have trouble but today I am. Agent: I am so sorry to hear that. I will do my best to resolve your issue. Agent: Can you please try logging out of your account and logging back in? Customer: I just tried that and still really slow Agent: I apologize for the inconvenience, but can you please try closing all other tabs on your browser and any programs running in the background? Customer: Great that seemed to work! Thanks Agent: Great. I am glad that we were able to resolve your issue. Thank you for your patience. Agent: Is there anything else I can help you with today? Customer: That is all Agent: Thank you. Have a great day! Customer: You too 
Agent: Hello Customer: Hello, I want to know the actual price of gift wrapping my items Agent: I will try to find that out for you. Agent: Gift wrapping ins 4.99 per item unless the item is oversized. Agent: Is there anything else you need? Customer: The product I am buying is jeans Customer: Brand: Calvin Klein Customer: Price $64 Customer: How much to gift wrap this? Agent: Ok, then it should be 4.99 Customer: Thanks for the prompt reply Agent: You are welcome Agent: Is there anything else I can help you with? Customer: That would be all for today Agent: Have a good day. Agent: Goodbye Customer: I wish you the same Customer: Bye 
Agent: Hi! How may I help? Customer: I was told what a great company you are and how great your customer service is...  and was going to give you a try, but wow... talk about high priced Agent: I see, what seems to be the issue with the price? Customer: surely there is some mistake on the price of your Michael Kors shirt Customer: 99$ Agent: Was it a different price the day before? Customer: honestly, is that why the shipping is free? Customer: well, yeah, it was actually...  75 day before yesterday Agent: I see, may I have your full name, order and account ID to verify the price? Customer: Norman Bouchard Customer: 0001154344 Customer: 47BSOQMZX7 Customer: normanb5 is user name,, if that matters Agent: Thank you! One second. Agent: I'm sorry to hear you have an issue with the price. Our algorithms change it on many different bases, such as season, demand, etc. I cannot fix the site's price. Customer: well, can't you enter in a discount or a sale over-ride price? Customer: we can do that in our system, and I have worked retail for years Agent: I can't over-ride the price. As our algorithm cannot be changed. I can offer you a promo code however, to use on any future order. Agent: OGUFP Customer: and what will that do? Agent: It will apply a discount at the time of any future purchase. You will have to apply it to find out how much, it will not work on jewelry, but that is all. Customer: no, that is pretty lame, actually Customer: surely someone there can do something, after all, you asked me about the price from yesterday Agent: I asked about the price from yesterday because it is a common issue. However I cannot change it back to yesterday, there is nothing else I can do besides give a promo code that likely covers the extra cost anyway. Agent: Very sorry for the issue, is there anything else I can help you with today? Customer: no, and I will just not place the order.  It doesn't show ordered, correct? Agent: Correct. You can just simply not order it, and the promo code can be used whenever you like within the next 7 days if you find something else you want. Customer: so the promo code is usable even if I don't order the shirt? Agent: Correct. Customer: oh wow, well, I was just thinking what a crappy day...  thanks Customer: i see the rainbow, lol Customer: have a good one and thanks for the promo Agent: No problem! I hope you get use from the code. Have a great day! 
Agent: Hello, how can I help you today? Customer: I got paint on my Tommy Hilfiger boots that I purchased from there and I was wandering if you had any tips for removing the paint stains. Agent: No worries let me look that up for you Agent: Well our best advice is to first brush off the excess paint Agent: Then use a coarser brush to get off as much dried paint as possible Agent: Apply a soapy mixture to the area, and that should soften the paint enough to scrape it off Agent: Then you should rub the area with a detergent and finish with nail polish remover. Agent: That should get any and all paint off the boot. Customer: Okay.  I will try that.  Thank you! Agent: No worries. Is there anything else you need? Customer: That is all for today Agent: Then have a nice day! 
Agent: AcmeBrands, how may I help you? Customer: Hi! I was planning to buy a Calvin Klein jacket and needed some information on it Agent: Sure. What would you like to know? Customer: I wanted to know what material it is made of Agent: Let me find out for you. Agent: The jacket is made out of synthetic material, polyester, nylon, and tricot. Customer: I see Agent: It is what helps the jacket be wind proof. Agent: It is lined with cotton. Customer: Got it. Thank you Agent: That helps with insulation. Agent: Can I help you with anything else? Customer: That is all. Thank you Agent: Have a good day. 
Agent: AcmeBrands, how may I help you? Customer: I'm trying to buy something, but there's a problem with paying. Agent: Let me help you with that. Agent: What seems to be the problem? Customer: My card keeps getting turned down Agent: So you are trying to make a payment and it keeps being rejected? Customer: yes, it says my card is invalid Agent: Can you log out and then log back in and try again? Customer: it's still doing it Agent: Ok Agent: Can you please check the expiration date on the card? Customer: It's 06/22 Agent: Ok Agent: Can you try entering the information one more time before we try something else? Customer: Like delete all the credit card info and enter it again? Agent: Yes please Customer: Okay Customer: Alright, it worked Agent: That's great Agent: Can I help you with anything else? Customer: No, thanks for your help. Agent: Have a good day. 
Customer: Hi, what time does your store closest to Raleigh WA close? Customer: I want to come in and buy a birthday present today if possible Agent: I can certainly help get this information for you. Agent: Though local store hours may vary, most AcmeBrands stores are open from 8 AM to 11 PM.  You can always visit us online at www.acmebrands.com for 24/7 service to make purchases, process refunds, and get answers to your most common questions. Agent: Is there anything else I can help with today? Customer: Could you find the time the Raleigh location closes please? Agent: That location closes at 11 PM. Customer: Great, thank you! Customer: That's all I needed Agent: Thank you, have a great day! 
Agent: Hi, and thanks for contacting AcmeBrands! How can I be of service today? Customer: I have been trying to place an order, but my credit card keep getting rejected. Agent: Okay, I'm happy to help you out with that. Agent: Just to make sure, your card is not expired, correct? Customer: No, it is not. Agent: Okay. Do you mind trying once more to make sure? Agent: (To make sure that it is indeed not working in the system.) Customer: Sure, that did not work. Agent: Sorry to hear! Last thing I'll have you try, can you log out and then back in, please? Customer: That works! Agent: Great! Anything else I can help you with today? Customer: That is all. Agent: Okay, have a great day! 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Customer: HI, I can't access my account because I lost my password. Agent: Oh no, I can help you with that. Do you just need the password or do we need to reset the two-factor auth? Customer: Just the password for now Agent: Ok may I have your full name or account id please? Customer: Rodriguez Domingo Agent: Thank you Rodriguez, may I have your username please? Customer: I don't remember that either Agent: We can create one. I will just need more information. Do you have your zipcode and phone number? Customer: 34710 Customer: Phone Number: (667) 885-3214 Agent: Thank you. Your username will be: rdomingo1 Customer: great! Agent: We will need to create a new password since I do not have access to the old one. But first may I have your pin or security question answer? Customer: Pin Number: 55570 Agent: Great. Your new password is: 0rm3zcsbrnta Agent: Is there anything else I may help with today? Customer: Thank you so much! that is all for today Agent: Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. Customer: you too 
Agent: Hi! How may I help you today Customer: Hi. I wanted to check on the status of my shipment because I haven't received my package. Agent: Sure I can help with that. Agent: Can I have your name Customer: Sure, it is Joseph Banter. Agent: Thanks and your account id and order id Customer: UR1OI7XVKD is my Account ID and UR1OI7XVKD is Order. Customer: Oh I'm soryr. Customer: Sorry. Order ID: 8236208427 Agent: One moment please Agent: How long have you been waiting for the package Customer: It had been 5 days. Agent: Packages can take up to 7 days to arrive.  I am showing your package is scheduled for delievery tomorrow Customer: Oh I'm sorry. I'm just super eager to get these jeans! Agent: Oh I understand. I see the jeans and they look so cute Agent: Can I help with anything else today? Customer: That was all. Thank you for your help! Agent: You're Welcome! Have a great day 
Agent: Good afternoon, how can I help you? Customer: Hi Customer: I wanted to inquire about your membership levels Customer: I was looking at buying some stuff Agent: What are you interested in knowing about it sir? Customer: different membership levels and benefits Agent: ok one moment Agent: Could you give me your name please. Customer:  Joyce Wu Agent: the level of membership are the following: Bronze, Silver and Gold. They benefits are... Customer: Can you also help me with the membership fees? Agent: An annual invitation to a fancy party with an open bar and free flight from anywhere in the US Customer: thank you Agent: Bronze level  have savings on shipping and promo code. Agent: Silver members get all the previous perks, can have agents make purchases on their behalf and can cancel orders at any time. Agent: and Gold members get unlimited refunds and will always be given the benefit of the doubt in transactions. Agent: You cannot buy the membership, you earn based on constant purchases from our company mr. Joyce Agent: Mr. Joyce are you still there? Customer: Yes Customer: Thank you so much for the information Agent: not problema. I'm glad to help you Agent: Have a nice day! Customer: you too 
Agent: Hi! How can I help you today? Customer: I signed up for a premium subscription shopping service, Customer: I have questions about the status of my subscription because I want to keep the subscription Agent: I see. Agent: What is your full name or account ID? Customer: Joseph Banter Customer: Account ID: 5QIBERFZWW Agent: And what is the Order ID? Customer: Order ID: 4853672619 Agent: Your subscription is active, the due amount is currently $14, and it is due tomorrow. Customer: I want to pay the remaining balance Customer: so i can keep the subscription active Agent: I am also going to send you a link so you can see for yourself in the future. Agent: Absolutely. Agent: What is your username? Customer: okkay Customer: I dont know my username Agent: Your username is jbanter1 Agent: I have paid your bill aswell. Customer: Okay Customer: Thanks Agent: Is there anything else I can do for you today? Customer: Thats all Agent: Great, have a good day! 
Agent: HI, how can I help you? Customer: Yes, I was charged for a premium subscription for your site, but this was in error. Agent: ok, I can help you with that Customer: Great! What information do you need from me to assist in processing this refund? Agent: Just to clarify you cant a refund because you were charged for a premium subscription correct? Customer: No, I am needing a refund for the premium membership because it was charged in error. Agent: Ok, were you billed twice? Customer: No. I was only billed once, but I do not want to be a premium member Agent: Ok, no problem. One moment please Agent: Sorry for the wait Agent: Can i have your full name or Account ID please? Customer: Chloe Zhang Agent: I need to verify your identity Ms. Zhang. Can I have your Account ID and Order ID please? Customer: I don't know that information Agent: No problem, how did you hear that there was a subscription service added to your account? Customer: I saw it in an email Customer: What is the quickest way to get my money back for this errant charge? Agent: Ok, let me check with the system if about the problem. It will only take a second Agent: It is a valid email so I will remove the subscriptio from your account Customer: Thank you. Do you need anything else from me? Agent: Yes one moment Customer: Ok, have a good day. Thanks! Agent: Let me see if you are due a refund Customer: Please just refund my $40. This is taking too long. Customer: Great. Customer: Bye Agent: ok great, it's been emailed to the account on file. Agent: Have a good day Customer: You too. Bye 
Agent: good afternoon, how can I help you? Customer: Hi, I just signed up for a better subcription plan however I do not how much is the fee. Agent: sure, one moment Agent: would you give me your full name or account ID Customer: Sure Customer: BQFV9MUB2D Customer: My name is Crystal Minh Agent: additional to this would you give me the order ID Customer: Sure, whatever you need Customer: 6625144103 Agent: let me now check the status of your membership Agent: the fee is 55 dollars and in addition to this it expired yesterday, you should pay it when you can. Agent: I will send you a link with the profile so that you can verify it yourself. Agent: That would be all Customer: Sure, thanks. Can I pay it with my credit card? Agent: yeah, not problem Customer: Are there any additional charges for this payment method? Agent: none don't worry Customer: Thanks for your attention! Agent:  a pleasure to help you 
Agent: Hello, how can I help you? Customer: I have this premium subscription shopping service and wanted to know what the status of my subscription is Customer: Also, if there is any fees due Agent: Let me help you with that. One moment please. Customer: Thanks Agent: Can I have your full name or account ID? Customer: Alessandro Phoenix Agent: Can I also have your account ID and order ID? Customer: Account ID: RHJHQJT6W5 Customer: Order ID: 4774529933 Agent: Thank you Alessandro. You do have an active subscription. Agent: You have an amount due of $14 and the due date was yesterday. Customer: can I pay right now? Agent: Yes. Customer: Thank you Agent: I've just sent you a link to your account details. Agent: This way you can always find this information in the future. Customer: Appreciate your help. Thank you Agent: Your payment has been sent. Is there anything else I can help you with? Customer: Thats all. Thank you Agent: You're welcome and thanks for being a customer. Have a great day! 
Agent: Hell. How may I help you? Customer: I am very upset that the shirt I really want is out of stock Agent: I am sorry to hear that. Let me see what I can do for you. Customer: my order number is 9952768704 Customer: Joyce wu Agent: Thank you Ms. Wu. What shirt were you interested in? Agent: If you have the brand of the shirt I can back order it for you. Customer: guess Agent: Thank you. Agent: Again I apologize for the inconvenience and will inform the purchasing dept. of your distress. Customer: How long will it be before I get this shir Agent: Would you like me to go ahead an place a back order? It will be shipped as soon as it becomes available. Customer: yes Customer: and can I get a discount Agent: I shall make sure you receive a discount for this purchase. Shall I charge this to the card on file for you? Customer: yes please Agent: An e-mail will be sent to you as soon as the item ships. Again, I apologize for the inconvienience. Is there anything else I can help you with today? Customer: thank you . no thank you Agent: You are welcome. Have a great day! 
Agent: Thank you for contacting Acme.  How may I help you today? Customer: Everything always seems to be out of stock. I'm getting a bit frustrated with this company. Agent: Oh, I'm sorry to hear that Agent: I can put in a formal report for you with our purchasing department.  Hopefull that will get them to do a better job soon Customer: Ok Agent: May I ask your full name? Customer: Joyce Wu, I'm thinking about giving up on this company. Agent: I hope that we can do a better job for you soon. Customer: Thanks Agent: One moment, I'll let the purchasing department know how frustrating this has been for you. Agent: Okay, I am putting in my report.  May I help you with anything else in the meantime? Customer: That's all I needed. Agent: Okay.  Well sorry again for the trouble you're having.  But I hope the rest of your day goes well Customer: Thanks 
Agent: Hello! Thank you for shopping with AcmeBrands. How may I assist you? Agent: Hello? Customer: Hi Customer: I want to buy something and my credit card keeps getting rejected Customer: Why is my card invalid? Customer: I dont understand Agent: I'm so sorry for the inconvenience! Agent: Let's get that sorted out for you. May I ask for your full name, please? Customer: Crystal Minh Agent: Thank you, Crystal! Agent: May I ask you to try re-entering your credit card details, in case a digit was missed or similar? Customer: yw Customer: sure Customer: it did not work Agent: I'm sorry! How about logging out of your account, and logging in again? Customer: ok Customer: That worked Customer: thank you Agent: Wonderful! So glad that resolved it for you. Customer: Yay I can shop now Agent: Is there anything more I may help you with today? Customer: That was all. Thank you Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Agent: Hello, and thanks for contacting us! What can I do for you today? Customer: Hi! I am trying to find out whether the jacket is machine washable. Agent: Okay, one moment, please! Agent: Good news! Our jackets can be machine-washed and dried. Customer: Great!! Agent: However, we do suggest that you keep the dryer on a low heat when drying them to avoid shrinkage. Agent: Can I help you with anything else today? Customer: Very helpful! That is all, thank you! Agent: You're welcome, have a great day! 
Customer: Hi there, I need to update the phone number on my account Customer: I think I entered it in incorrectly when creating my account Agent: Okay, can I have your full name and username? Agent: Sorry I will need your current phone number on your account, not your username. My mistake. Customer: Sure thing, my name is Norman Bouchard Customer: I need to change my number from (757) 350-7140 to (757) 350-7141 Agent: Thank you. In order to verify your identity I will need 2 of the following: zip code, PIN, username, password, email, order ID of previous purchase Customer: my zip is 44354 Customer: and my username is normanbouchard678 Customer: will that suffice? Agent: Yes, thank you. Agent: Excellent, I have changed your phone number to the correct one. Is there anything else you need? Customer: that's all Customer: thank you for the help getting that sorted out Agent: You're welcome, have a nice day. 
Agent: Hello, thanks for contacting Acme support. How can I help you today? Customer: Hello, I would like to know if my membership offers free shipping to out of the country Agent: I can look into that for you. May I start by getting your full name? Customer: Chloe Zhang Agent: Just one moment while I bring up your account, Ms. Zhang. Agent: You do qualify for free international shipping! Also, if you have any more shipping questions you can refer to this document that I'm sending you. Customer: Great thank you very much Agent: Is there anything else that I can help with today? Customer: That is all I needed Agent: Have a great day! Customer: You too 
Customer: I wanna know more about some Calvin Klein jeans Agent: Ho how can I help you Agent: OK what do you want to know Customer: any facts you have about them Agent: These jeans come in a wide variety of fades and colors including (going from dark to light) deep sea, indigo, equinox, indie blue, and sky blue. Customer: great. thank you Agent:  They are also available in dirt brown, quartz stone, and jet black. Customer: and is there a design with ripped holes in them? Agent: Anything else? Agent: New styles come and go, and our most popular jeans currently contains artistic rips and tears. Customer: thanks Agent: Anything else? Customer: thats all Agent: Have a nice day 
Agent: Thank you for shopping with AcmeBrands! How may I help you? Customer: I want to view my shopping history but I forgot my username Agent: Sure, I can help you with that. May I have your full name? Customer: Chloe Zhang Agent: Thank you. May I also have your zip code and phone number to verify your identity? Customer: 4452 Customer: My phone number is 314-639-8478 Agent: Can you give me your zip code again? It won't work without five digits. Customer: I'm sorry I only have the 4 digits. Is there another option? Agent: Yes, how about your email address? Customer: cahang69@email.com Customer: Sorry that should be czhang69@email.com Agent: The system is giving me issues, bear with me a moment. Customer: Okay no problem Agent: It's being finicky for some reason, but we can still move forward. Your username is: czhang1 Agent: Is there anything else you need? Customer: Thank you I will try logging in with that. I that's all I needed! Agent: Great! Have a wonderful day. 
Agent: Hi there! How can I help you today? Customer: Hi Customer: Can you tell me the state of my refund? Agent: Of course! Can I please have your full name and/or account ID? Customer: sure Customer: Sanya Afzal Agent: Thank you Sanya, I've pulled up your account. Customer: ok Agent: Now, can I please have your email address and the order ID? Agent: Ah, and your username, if you have it? Customer: sa912566@email.com Customer: I do Customer: sa912566 Customer: 5838359486 Customer: Anything else? Agent: No, that was perfect, thanks! I've validated your purchase. Customer: Has my refund been processed? Agent: It looks like your refund status is currently "in progress." Customer: oh, I see Agent: And it looks like you initiated this refund via chat. Customer: and what is the payment method? Agent: By chat, according to our database. Agent: Do these details sound correct to you, or would you like to change any of them? Customer: I paid by chat? Agent: Hm, it's how you initiated your refund, and that's the only information I have access to. Would you like to make changes to your payment method? Customer: Yes Customer: Can I change it to paypal Agent: Sure! One second, please. Agent: Your order has been updated! Agent: Would you like additional help with this refund status? Or is there anything else I can help you with? Customer: Hm, that's it Customer: thanks Agent: You're welcome. Take care, and have a great day! 
Agent: Hello, how may I help you? Customer: Hey there! Can you answer a question about these Calvin Klein boots for me? Agent: Sure! Hey, could I get your name? Customer: Oh no problem, it's Rodriguez Domingo Customer: Specifically, I was wondering if the lace color on these boots is black or dark brown. It's hard to tell from the pic. Agent: The laces are black, Rodriguez. We think it's the most stylish choice right now. Agent: Is there anything else I can help you with? Customer: Sounds good to me! That's all. Agent: Have a good day! 
Agent: Hello, thank you for contacting AcmeBrands. How can I help you today? Customer: Hi I forgot my username Agent: I can help recover that for you. Agent: Can I have your full name or account ID please? Customer: Alessandro Phoenix Agent: Thank you Alessandro.  May I also have your zip code, phone number, or email address?  I will need 2 of those 3. Customer: Phone Number: (877) 238-6367 Customer: 72102 Agent: Great!  I can see here that your username is aphoenix1. Agent: Is there anything else I can help with today? Customer: Thanks that’s all Agent: Great, thank you and have a wonderful day! 
Agent: Hi. How can I help you? Customer: I need to remove the second item from my order my friend hated it Agent: Ok Customer: My name is Crystal Minh Agent: Can you tell me your account ID and the order ID? Customer: Account ID: EWQB3HYMWO Order ID: 6945884934 Agent: What was the item your friend didn't like? Customer: It's the Calvin Klein Boots for $69.00 Agent: Has the order shipped yet? Customer: Yes it says Delivered Agent: What's your membership level? Customer: guest Agent: Since it says delivered you will need to wait until it has arrived and then go back to customer service to return it Customer: O.k. I can do that. Agent: Is there anything else I can do for you today? Customer: That's all.  thankjs Agent: Ok, I'll end this chat now Customer: ok 
Customer: When can I expect the fall collection to drop this year? Agent: Hello, thank you for contacting us today. How may I help you? Agent: Let me see if I can find that information for you. One moment. Agent: Alright, our seasonal collections usually come out on the third day of the month for that season. Since we're questioning about fall The collection should drop on October 3rd Customer: Great, I'm so excited to start my fall wardrobe!  That's all I needed. Have a nice day! Agent: You too have a great day! 
Agent: Hello. How may I be of assistance for you? Customer: Hello I would like to know more about a product, specifically a Tommy Hilfiger jacket Agent: Ok I can try and help you. Customer: Is it warm enough to wear in windy conditions? I am going out west soon to the mountains and want to stay warm Agent: This one is. It is very insulated and designed to keep your body warm in cold windy conditions. Customer: Awesome! Sounds like the perfect jacket. Agent: Anything else I can help you with? Customer: Nope, thats it. Agent: Great. Have a nice day. 
Agent: Hello. Thank you for contacting the customer support team, how may I help you today? Customer: Can you please see if I have any balance due for my subscription?  I would like to pay it.  Thanks. Agent: I’d be happy to look into that for you. May I start by getting your full name? Customer: Rodriguez Domingo Agent: One moment, Mr. Domingo. Customer: ok Agent: I just need to get your Account ID and the Order ID associated with the order. Customer: Account ID: G06WEN4VX5 Customer: Order ID: 6056249844 Agent: I see in the system that your account is currently past due and not active. Agent: We will need an immediate payment of $20 to reinstate it. Customer: OK, should I pay it myself or can you?  Either way works for me. Agent: I can help you pay that. Also, here is a link where you can access your account for yourself. Agent: Your username is rdomingo1, so you can access that link. Customer: Ok, will do.  Thank you. Agent: I just posted your payment for you, so your account is now active! Customer: Oh, great, thank you! Agent: Is there anything else that I can help you with today? Customer: No, thanks/ Agent: We appreciate you shopping with us, have a great day! 
Customer: Hi, am I connected? Agent: Hello, how many I help you? Customer: I'm having a lot of trouble with the website today.  It's running really slowly Agent: One moment. Agent: Have you tried logging in and out of your accuont? Customer: I can certainly try it again, but, no I'm having the same problem now Agent: Are other websites working for you? Customer: Yes, other sites seem to be working fine, including this help site Agent: Do you have any other tabs open?  If so, try closing them as well. Customer: Okay, I'll try that Customer: umm, okay, I've closed everything except the shop and this window. Customer: And, it's ... an improvement Customer: it's still slow, but now it's tolerable.  I should be able to keep shopping Agent: That's good news!  Is there anything else you need help with? Customer: No, that should do it for me.  Thanks for your help Agent: Have a great day! 
Agent: Hello, Thank you for contacting us today. How may I help you? Customer: Hi I have a question about my account Agent: Sure, what's your question? Customer: I saw that a premium sub has been added but I didn't want it. Can you remove it and refund the sub fee? Agent: I'll look into the added sub for you to see if tht's what actually happened. Agent: Could you provide me with your First and last name please? Customer: Norman Bouchard Agent: Thank you Norman. I was able to pull up your account. Customer: ok great Agent: How did you hear about the added subscription? Customer: I was looking at some jeans and was just checking my account and saw it Agent: Just to clarify, was this for a service added to the account or an additional Item you did not order? Customer: a service I didn't want Agent: Alright one moment. Agent: Did you recieve an email about the service by chance? Customer: no Agent: Alright well let me look into this for you. Customer: ok Agent: It looks like a service was indeed added to the account. Let me go ahead and get that removed and refunded for you. Customer: ok thanks Agent: Alright the service has been removed and a refund for $40 ws initiated. Was there anything else I could help you with? Customer: that's it Agent: Thank you for shopping with us. Have a great day 
Agent: welcome, how can i help you? Customer: Hello, can you tell me what kind of material is used in the Calvin Klein jacket? Agent: certainly Agent: hold on just a moment Customer: Sure Agent: that jacket is a mix of synthetics on the outer layer, in order to make it wind-proof Agent: the inner sheel is cotton, which helps to retain heat Agent: shell not sheel Customer: Great, thanks so much. Agent: is there anything else I can help you with? Customer: Nope Agent: have a good one! Customer: Have a nice day. 
Agent: Thank you for shopping with AcmeBrands! How may I help you? Customer: Hi, I need some help. The website is so slow and I need to buy stuff right now. Agent: There are a few things we can try. Let's start by having you log out and right back in again. Does that fix the slowness? Customer: Just logged back in, still too slow. Agent: Okay. Are other websites loading quickly for you? Customer: Let me check that Customer: Whoops, looks like other sites are slow too. Must be my internet connection. Sorry! Agent: No problem, I'm just glad we figured it out. Agent: Is there anything else I can do for you? Customer: No that's all, thank you. Agent: You're welcome! Have a great day. 
Agent: Hello, how may I help you today? Customer: I want to check on the status of an order I made that didn't receive. Customer: I have been waiting for nine days and it still hasn't arrived. Agent: Sorry to hear that, I would be happy to assist. Can you send me your account ID? Customer: TSAR6QYQE9 Agent: Thank you, and if you can give me your username, email address, and order ID, I can check on that order for you. Customer: Joseph Banter Customer: jbanter7@email.com Customer: 6125190161 Agent: Thank you, do you have your username available also by chance? Customer: jbanter7 Agent: Thank you, I have your order pulled up. Let me record the wait time in the system real quick. Agent: It looks like we don't have any new information since the order shipped, and since it has been 9 days, we will mark that as missing and send you a new order immediately. Agent: Can you give me your mailing address so I can get that initiated? Customer: 5466 Primrose Ave Customer: San Lima, WA 49994 Agent: Got it, and can you let me know which item you were trying to purchase? I'll make sure it gets shipped out today. Customer: Calvin_Klein Shirt Agent: Got it, it will be sent with expedited shipping later today and should be arriving in the next 2-3 business days. Is there anything else I can help with? Customer: That's it. Thanks. Agent: Great, enjoy the rest of your day! 
Agent: Good afternoon, how can I help you today? Customer: Hi! I had placed an order but I would like to remove an item from my order since my husband did not like it Agent: Alright, I can help you with that. So you just wanted to cancel an item from you order? Customer: Yes please Agent: Can I get your full name or Account ID? Customer: I had ordered a jacket and a pair of boots Customer: Crystal Minh Customer: I would like to remove the Tommy Hilfiger Boots for $94 Agent: Thanks Crystal. I have to verify your order. Can I get your Account ID and Order ID please? Customer: Account ID: LU3ZWITP94 Customer: Order ID: 8988216468 Agent: And what is the shipping status Crystal? Customer: Out for Delivery Agent: And what is you membership level Crystal? Customer: Guest Agent: I can't just cancel this order since it is already out for delivery. But as soon as the item arrives you can call back and we can get a shipping label for you to return it. Customer: I see. So I will have to call back once I receive the items? Agent: Yes, since it has already been shipped out it is too late to cancel. The item will have to be returned when you receive it. Customer: Will do. Thank you.. Agent: Was there anything else I could help you with today? Customer: That is all. Thank you Agent: Thanks, you have a great day! 
Agent: Hello, how can i help you today Customer: How much would it cost to get custome stitching done? Agent: Stitching costs 30 cents per character for the first 15. 20 Cents per character for the next 15. And 10 cents per character for everyone after that. Customer: that seems pretty reasonable! Customer: Esp cuz I have a short name Agent: Yes it is a good deal, Is there anything else i can help you with? Customer: no thanks that was all I wanted to know@ Now, to get shopping! Agent: Have a good time, and have a nice day 
Agent: Hi! How may I help you today? Customer: Hi, I was wondering if you could cancel my shipping order Customer: My situation changed and I can't receive them Agent: Sure, I can look at that for you. Customer: I wanted to order something different Agent: Can I have your name Customer: Norman Bouchard Agent: Can I have your order id and account id Customer: 0446682608 Customer: DLXXIC2PWJ Agent: What is your shipping status Customer: in transit Agent: Thank you and your membership level? Customer: guest Agent: Thank you for all that information.  I am unable to cancel the order due to it around being shipped.  The good new is once you receive it, just contact us and we can start the refund process for you Customer: oh okay, thank you! Agent: You're Welcome! Is there anything else I can help with? Customer: no that was it Agent: Thank you for contacting us! Have a great day 
Customer: Hi Agent: Hello, what can I help you with today? Customer: I placed an order 5 days ago, but I still have not received my package. Customer: Can you check on the shipping status? Agent: Sure, no problem. Can I please have your name, account ID, and order ID? Customer: Sanya Afzal Customer: account ID is BPQMUWIQ3R Customer: order ID is 0880496690 Agent: Great, thanks! I will also need your username and email address Customer: my username is sa871972 and email is sa871972@email.com Customer: Hello? Agent: It looks like the package has been shipped, but may take a couple more days to arrive. Customer: hmm Customer: ok that's fine I guess Agent: If you haven't received it after 7 days, feel free to check back with us and we can resend the package. Customer: ok Agent: Is there anything else I can help you with today? Customer: no, that was all Customer: thanks Agent: Ok, you have a nice day! 
Agent: Welcome to AcmeBRands. How may I help you? Customer: i would like to have access to my account. i forgot my password Agent: OK. I can help with that. Customer: ok Agent: I need your full name or account ID Customer: Rodriguez Domingo Agent: OK. Your account has been pulled up. Agent: What is your username Customer: I do not know. I do not have access to my account and I would like to have access of it in order to view my shopping history. Agent: OK. I will recover your user id Customer: ok Agent: I need your zip code and phone number Customer: 341 593 0879 zip code is 1744 Agent: OK. Your id was verified. Your username is jdomingo1 Agent: sorry, rdomingo1 Agent: Let me get the password Customer: ok Agent: OK. I entered that. I cannot get the old password but I can generate a new one. Customer: ok generate a new one Agent: I need your pin number Customer: 122986 Agent: Here is your password. kefr44y0ej Agent: Anything else I can help with? Customer: that is all. i would login now. 
Agent: Hi, what do you need today? Customer: wondering about the status of a refund. Customer: wanted to add and item Agent: Sure, may I have your full name, username, email and order ID to check status first? Customer: Alessandro Phoenix Customer: alessandrop387 Customer: alessandrop387@email.com Customer: 3001975532 Agent: Your online refund is in progress, it should show up by this week. Customer: can i add an item Agent: Now I need your account ID to add an item. Customer: alessandrop387 Agent: What is the shipping status? Customer: idk Agent: Well I can't add to the existing order without knowing the shipping status of it. Customer: well there is no information available on my end to let you know. Customer: I am assuming it has not been shipped Agent: Alright, what would you like to add? Customer: Jeans by Tommy_Hilfiger Customer: 84.00 Customer: blue Customer: i used my credit card Agent: The order has had it added. Anything else today? Customer: no thanks Agent: Have a good one! 
Customer: HI Agent: Thank you for shopping with AcmeBrands! How may I assist you? Customer: I wanted to check the shipping on my order as the shipping fee seems too high. Agent: Okay, let me check on that. May I have your full name? Customer: Joseph Banter Agent: May I also have your username, email address, and order ID? Customer: Username: jb724180 Customer: jb724180@email.com Customer: Order ID: 0714952492 Agent: Thank you. What were you hoping I could do about the shipping cost? Customer: I would like a refund on the shipping fee please Agent: Okay. What is the shipping status of your order? Customer: IN transit Agent: I can waive the fee for you. Let me do that now. Agent: You're all set! Is there anything else I can help you with? Customer: Thats very helpful. Thank you Agent: You're welcome! Have a nice day. 
Agent: Hello, thank you for contacting AcmeBrands. How can I help you today? Customer: hey Customer: need to check on my order Customer: but forgot my password Agent: Sure, I can help you with that. Agent: Can I have your full name or account ID? Customer: Rodriguez Domingo Agent: Thank you Rodriguez - can I have your username? Customer: I dont have a user name, i think Customer: i am a guest Agent: I can help recover your username as well. Agent: Can I have your zip code, email address, or phone number?  I will need 2 of those 3. Customer: ok Customer: 8259 Kennedy St  Raleigh, WA 78032 Customer: (247) 833-0340 Agent: Great, I see here that your username is rdomingo1 Customer: oh Agent: Do you have your PIN or the answer to your security question?  I will need this to create a new password for you. Customer: yes Customer: should i give it to you Agent: Please. Customer: Livingston Agent: Here is your new password: 6eqluu63h1p Agent: Is there anything else I can help with today? Customer: thank you Customer: il give this a try Agent: Great, thank you and have a great day! 
Customer: Hi....my level member is gold and I was wondering if I can get a refund when I exchange a product I receive that does not fit me well Agent: I'll be glad to help you with that. May I get your full name, please? Customer: Chloe Zhang Agent: Thank you, Chloe. To confirm, do you presently have an item that you'd like to return due to wrong size? Customer: No...I was thinking about buying a dress but I just wanted to be sure before buying it that I could return it..just in case Agent: Chloe, as a Gold member I'm happy to report that you're allowed unlimited returns! Customer: Perfect...thank you so much! Agent: You're eligible to return for any reason, even if it's been quite a while since your purchase date. Agent: Is there anything more I may help you with today? Customer: nothing else...have a good day Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Customer: hello Agent: Hello, how can I help you? Customer: I need to send something back Customer: I bought this shirt but in the wrong color. Can I get a refund Agent: What is it that you need to send back? Customer: guess shirt Agent: Can I have your name? Customer: crystal minh Agent: What is your username, email address and order number? Customer: crystalminh301 Customer: crystalminh301@email.com Customer: 4224791391 Agent: Great, what is your membership level? Customer: bronze Agent: How long ago did you make the purchase? Customer: a little over a week ago Agent: Great news, you can return it. Can I have your address? Customer: 7840 2nd Ave Jacksonville, WA 14438 Agent: You will need to print the shipping label. How would you like to send it back? Customer: mail Agent: Okay you are all set. Will there be anything else? Customer: that's it , thanks 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Customer: Hi, I forgot my username.  Can you help? Agent: Yes I would be happy to. May I have your full name or account ID please? Customer: Chloe Zhang Agent: Thanks Chloe, I need to verify your identity so may I have your zip code and phone number? Customer: 32312 and ph is 590-043-2523 Agent: Thank you. Your new username is" czhang1 Agent: Is there anything else you need help with today? Customer: Great, that should do it, thanks. Agent: Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. Customer: you too 
Agent: Thanks for contacting AcmeBrands! How can I be of service today? Customer: Hi I have a question about a product Agent: Sure! Agent: What would you like to know? Customer: I was looking at the tommy hilfiger jeans Customer: I was wondering if the one I am seeing comes with ripped holes in them? Customer: Because the only on your website doesn't have them in the picture Agent: Some of our jeans do have rips and tears for stylistic purposes. Agent: However, to the best of my knowledge, what is pictured is what you will receive. Customer: I was curious about the tommy one specifically Agent: If there are no jeans listed that are pictured with stylistic rips/tears, I'm afraid that they are currently out of stock. Customer: oh ok I see Customer: ok thanks for your help then Agent: I recommend you take a look through our catalog to see if you find some you like, though! Agent: Can I help you with anything else? Customer: no that's it Agent: Okay, have a wonderful day! 
Agent: Hi! How may I help you? Customer: Hi, I'm trying to figure out a way to remove the $64 hilfiger shirt from my order. Customer: My spouse doesn't like that one and I just want to make the order with it omitted. Agent: OK! One moment. Agent: Can I have either your full name or account ID? Customer: Norman Bouchard Customer: Account ID: THIHON8HIB Customer: Great, what next? Agent: I need your account ID as well as your order ID. Customer: Sure again it's :Account ID: THIHON8HIB Customer: Order ID: 7603884622 Agent: Oh, sorry I didn't see your earlier message lol Agent: One moment! Agent: Great! Now, can you tell me the shipping status of the order? Customer: Out for delivery is what I see. Agent: What is your membership level? Customer: silver Agent: I can go ahead and process your refund. After you receive the item, please call customer service to get a return label. Customer: Ok, I think that works thanks, goodbye. Agent: Goodbye! Thank you for shopping with us! 
Agent: Hello, how can I help you today? Customer: Hi! I need to access my account but unfortunately, I just lost my phone that i use for authentication Agent: Happy to help, may I have your full name please? Customer: Rodriguez Domingo Agent: I also need your email address for sending the reset code. Customer:  rd781519@email.com Agent: thank you. I will send you the reset code to your email address. Agent: to be safe, you should follow best practices for security. Customer: Ok. great. Thank you Agent: Here is a link about best practices. Agent: is there anything else that I can help you with? Customer: Thank you. That is so nice of you Agent: Have a nice day! Customer: That will be all Customer: Thanks Agent: goodbye. Customer: you too 
Agent: Hi! Thanks for contacting Acme support. How can I help you today? Customer: Yes i would like to check the status of my subscription that was added to my account even though i never said i wanted it. Agent: Sure, I can look into that for you. May I have your full name, please? Customer: It seem like the it $40 for it and i would like my refund also Customer: Joseph Banter Agent: Can I also get your Account ID and Order ID? Customer: Account id is WVB4790 and the order id is 524896 Agent: How did you find out about this charge to your account? Customer: Someone told me to check it since it happen to them Agent: What is you current membership level? Customer: sliver Agent: Okay, and you are saying the overcharge was for $40, is that right? Customer: yes Agent: Good news! I just credited your account for the $40! Customer: thank you so much Agent: Is there anything else that I can help you with today? Customer: that will be  all Agent: Have a great day and thanks for shopping with Acme! Customer: you too 
Agent: Hi, how can I help you? Customer: Hello, how can I cancel a subscription? Agent: Hi Agent: Do you want to actually cancel your subscription? or do you just want to know how a person would cancel a subscription if they wanted to? Customer: I would like to know how a person would go about canceling a subscription. Agent: ok great, one moment Customer: I am undecided at the moment of whether or not I want to keep buying stuff. Agent: I understand. You can cancel anytime and your subscription will continue for the rest of the month, but you won't be charged for future months. Agent: Does this answer your question? Customer: Oh that is wonderful. I can cancel online? Agent: Yes, you can cancel online anytime Agent: and it will finish off for the month Customer: Perfect! Thanks for your help Agent: You're welcome! Agent: can I help with anything else? Customer: No, that is all. Agent: Have a great day. Customer: You too! 
Customer: hello Customer: I want to check on order status because the cost of shipping was too high. Agent: sure I would be happy to help you with that! Customer: Okay thanks Agent: can I have your name please? Customer: Chloe Zhang Agent: can I please have your user name, email address and order ID? Customer: chloez79@email.com Customer: Order ID: 5023744094 Agent: and your user name? Customer: Username: chloez79 Agent: what is the shipping status? Customer: transit Agent: would you like to cancel your order and get a refund due to the shipping cost? Customer: $94 Customer: can i cancel it? Agent: yes, I will do that for you. Is there anything else I can help you with? Agent: Ms. Zhang is there anything else I can help you with? Customer: nothing Customer: thanks Agent: I will go ahead and cancel that order. Have a good day 
Agent: Hello and thanks for contacting Acme customer support. How may I help you today? Customer: Hi Customer: My credit card keeps getting rejected....help! Agent: Uh oh. Let me start by getting your full name and we''' try to get you fixed right up. Customer: Rodriguez Domingo Agent: I'm going to make a few suggestions and we'll see if any of them work, Is that okay for you? Customer: ok Agent: Great. Let's start with the obvious and make sure your card isn't expired. Can you check the expiration date for me? Customer: Sure Customer: Thats not it Agent: Alright, this time let's have you try to re-enter the card number on the site. Customer: ok Customer: I must have mistyped it, the transaction went through Agent: Great! Agent: Is there anything else that I can help you with today? Customer: that was all I needed Customer: Thanks Agent: Thanks for shopping with Acme and please contact us with any questions you may have in the future. 
Agent: AcmeBrands, how may I help you? Customer: Hi! I had placed an order and wanted to upgrade it to overnight delivery Customer: I need the item as soon as possible Agent: Let me help you with that. Agent: Could I have your full name or account id? Customer:  David Williams Agent: Could I have your account id and order id to verify your identity? Customer: Account ID: CMIF1PAXKT Customer: Order ID: 3160231546 Agent: Thank you David Agent: Could you tell me your shipping status? Customer: Now that I check it says Order Received Agent: And what is your membership level? Customer: Guest Agent: To upgrade to overnight, it will be $20. Do you want me to use the card on your account? Customer: Yes please Agent: Your order has been updated to be shipped overnight and your account was charged $20/ Agent: Can I help you with anything else? Customer: Thank you. I appreciate your help Agent: Have a good day. 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Customer: Hello Agent: Hello, how may I help? Customer: I forgot to add one item. Can I add it now to my existing order? Agent: I would happy to check on that for you. May I have your full name and account id? Customer: Sure, My name is Alessandro Phoenix and my id is EIAYNINIOC Agent: Thanks Alessandro and may I have your order id please? Customer: That is 6072481435 Agent: What is the shipping status of your order? Customer: It says In Transit Agent: May I have your membership level please? Customer: I'm a Silver member. Agent: The existing is already in transit for delivery but what I can do is make a new order to send out your item ASAP. Would you like to do that? Customer: That makes sense. Please do that. Agent: The item you would like to order? Customer: It's a Michael Kors Jeans Agent: This has been done, is there anything else I may do for you today? Customer: Nope, thank you so much. Agent: Thank you for contacting AcmeCorp, please be safe and stay well. Customer: bye 
Customer: Hello? Agent: Hello, how may I help you today? Customer: I noticed my street address is off by 1 number so I need to fix it. Agent: Sure, I would love to help you with that. Agent: Can I have your full name or account ID please? Customer: Crystal Minh Agent: Can you please tell me the current address on the account? Customer: 3404 Primrose Ave  San Lima, CA 51469 Agent: and this is the incorrect address, right? Customer: This is it: 3405 Primrose Ave  San Lima, CA 51469 Agent: In order to change your address, I need your zip code, telephone number, and PIN number. Agent: Do you have those? Customer: Yes Customer: 51469 Customer: (883) 117-4496 Customer: Sorry I do not have a pin, but I have a Username Agent: sure, that would work Customer: cminh314 Agent: And your correct address is 3405 Primrose Ave? Customer: Yes Agent: Thank you for confirming Customer: Sorry no. Customer: Thi sis it: 3404 Primrose Ave  San Lima, CA 51469 Customer: Sorry for the confusion Agent: So the current address you have on the account is 3405? Agent: And you want to change your address to 3404? Customer: I think so Customer: Yes Agent: Ok Customer: Thanks! Agent: One sec please Customer: ok Agent: I've successfully updated your address. Agent: Is there anything else I can help you with today? Customer: Thats all, thank you so much. Agent: Thank you. Have a great day! 
Agent: Hello, how can i help you Customer: Hello I keep getting unrelated search results and I'm getting frustated. Customer: The search bar doesn't seem to be working. Agent: id be happy to help you with this. Agent: sounds like a troubleshooting issue Agent: Please first try to log out and back in Agent: then try it again Customer: Okay, will do. Customer: I tried that, it didn't work. Agent: Okay now try to clear your cookies then try again. Customer: One second I will try that Customer: Nope, that din't work either. Agent: Okay, now i will notify the internal team about this issue Customer: Okay, thanks for trying. Agent: Now please try to search for a different product and if that works try your orignal search again Customer: Looks like it worked after I logged out a third time. Agent: Great, glad to hear do you need anymore help Customer: No, that seems to have resolved the issue. 
Customer: Hello Agent: Hello, how can I help you? Customer: So I messed up my order Customer: I forgot to add this jacket to my order Customer: I really want it Customer: can you add it to my existing order Agent: Alright, I am sure we can get you sorted Customer: I love the jacket Agent: First, what is your full name? Customer: and I want to get it really soon Customer: David Williams Agent: Alright, let's see what is going on with your order Customer: okay Agent: I need your account ID and the order number you want me to add to Customer: account is Customer: V6KSB3B7QU Customer: my order is 3032183993 Agent: Alright, do you know if the order has already shipped or not? There should have been an email with a status. Customer: Yeah Customer: My email says "Order Received" Customer: I don't know what that means Agent: Great, that means we have not shipped it yet. Customer: great Customer: So can you add the jacket to the order? Agent: What jacket did you want added Agent: what is the brand? Customer: It's the $79 Calvin Klein jacket Agent: and I take it you want it on the same credit card that we already have on file? Customer: yes Agent: You are all set. We will update the order and send you a new confirmation. Customer: great Customer: so the jacket will ship with my other stuff? Agent: Is there anything else I can do for you today? Agent: Yep, it will all ship together. Customer: cool Customer: that's all I need Customer: thank you Agent: No problem. You have a great rest of your day. Customer: :) 
Agent: Hello, how can I help you today? Customer: Hi.  My name is Sanya Afzal.  I'm writing because I seem to have lost my password and can't get into my account.  Can you help? Customer: My username is safzal30. Agent: Yes, I can help you with that Sanya. Let me just pull up your account. Agent: For security reasons I can not see your password, but I can generate a new one for you. Customer: Ok.  Sounds great. Agent: Do you have your Pin number? Customer: Yes.  My pin number is 993275. Agent: Your new password is wzhbb306p7 Sanya. Customer: Thanks Agent: Is there anything else I can help you with? Customer: That is it for today. Agent: Thanks, you have a great day! 
Agent: Hi. Thanks for contacting client support, how may I help you today? Customer: Hi.  My name is Norman Bouchard.  I have a question regarding the subscription program. Customer: What are the consequences for being late on a payment? Agent: I'm happy to help with that Norman. Just one moment while I bring up that info for you. Agent: Mr. Bouchard, a late fee is added at the rate of $2.00 per day past the payment deadline. Customer: Ok. Agent: If you are a Gold or Silver level member, there is an additional 5 day grace period. Customer: Ok.  Thanks for the information. Agent: Does that answer all of your questions? Customer: Yes Agent: Is there anything else that I can do for you today? Customer: No Agent: Thanks for being an Acme customer, have a great day! Customer: You too 
Agent: Hello! Thank you for shopping with AcmeBrands. How may I assist you? Customer: I want to pay my premium subscription fee, so it stays active Agent: Absolutely! I'll be glad to help you with that. May I get your full name, please? Customer: Norman Bouchard Agent: Thank you, Norman. Agent: To continue assisting you, may I please get your Account ID and Order ID? Customer: Account ID: HTMXVAK894 Customer: Order ID: 9464454667 Agent: Perfect! Our standard subscription rate is $99 per year. Do you happen to know how much you'd like to pay at this time? Customer: lets use the card on file Agent: I'll be glad to do that; first, do you know how much you'd like to pay toward your subscription? Customer: let's pay the entire amount Agent: Okay, Norman! I've authorized a charge of $99 to your credit card on file. Customer: perfect, thanks so much Agent: Is there anything more I may help you with today? Customer: nope that does it Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Customer: Hello Agent: Hello, how may I help you today? Customer: I want to return an item Agent: Sure, no problem. Can I please have your full name, account ID, and order ID? Customer: its a Michael Kors shirt Customer: and yea sure Customer: Name: Rodriguez Domingo Customer: Order ID: 2202433729 Customer: Username: rodriguezd922 Customer: I dont know my account ID but theres my user Agent: Ok, no problem. Please give me one moment. Agent: Can you please tell me the reason for your return? Customer: The size is wrong Customer: So I will make an order but with a smaller size Agent: Ok, I can certainly help you return your item. Customer: ok thanks Agent: Can you please tell me your email address so that I can look up your order? Customer: Email Address: rodriguezd922@email.com Agent: Do you know your membership level? Customer: Yeah its gold Agent: Your order is eligible for return. Can you please tell me your full address so that I can print out a return label for you? Customer: of course my adress is Customer: 5188 Brushwick Dr  Newark, MI 91912 Agent: Would you like to return your order by mail, in store, or at a drop off center? Customer: by mail please Agent: Your return process has been started. Please use the return label to mail your order at your earliest convenience. Agent: Is there anything else I can help you with today? Customer: thanks a lot I will do that ASAP Agent: You are welcome. Customer: that would be all Agent: Thank you. Have a great day! Customer: 5 stars 
Agent: Hello, thank you for contacting us. How may I help you? Customer: Hi, I need to return these boots.  They looked much darker in the picture Agent: I'm sorry to hear you weren't happy with the color of the boots Agent: Let's try to get that return set up for you. Agent: Can I please have your full name to pull up your account? Agent: Hello? are you still there? Customer: Alessandro Phoenix Customer: Username aphoenix513 Customer: orderID - 4867555603 Agent: Thank you very much and thank you for providing your username and oder ID. Agent: Can I also have your email address please to verify the purchase? Customer: yes Customer: aphoenix513@email.com Agent: Thank you, the purchase was verified. Now could you provide me with your membership level? Customer: Gold, like a golden phoenix Agent: Haha, I like that! I'm happy to tell you as a gold member you qualify for unlimited returns so lets go ahead and get that set up. Customer: awesome, I knew all this money spent would pay off Agent: I'm going to be sending you a shipping label for the return. I;; need your full address, city, state and zip code. Customer: Sure it is Miss Alessandro Phoenix, there is no Mr. Phoenix Customer: 0019 1st Ave, Newark CA 99914 Agent: Thank you Miss Phoenix, and would you like ot return the item by mail, in store or at one of our drop off centers? Customer: mail please Agent: Alright everything is set, you should receive and email with the shipping label attached shortly. Agent: Was there anything else I could help you with today? Customer: that is it, thank you so much, this phoenix feels reborn Agent: Haha, thank you for shopping with us, have a great day! 
Customer: hello Agent: hi Customer: Yes i'm trying to put items into my cart but it's not updating Agent: Let's look into it Agent: Give me your full name Customer: Sanya Afzal Agent: Try the following steps Agent: Logout from your account and log back in. Then try it again Customer: ok one sec Customer: still doing the same thing Agent: Let's try another Customer: ok Agent: Can you try refreshing the page Agent: then try tp add the item again Customer: okay, great that worked Customer: thank you Agent: Nice Agent: Will that be all for today? Customer: yes 
Agent: Hello. Can I help you with anything today? Customer: Hi, i wanted to make sure that the item i had delivered are the ones i ordered because i got an email implying otherwise. Agent: I can help you with that. Can I have your name please? Customer: Joyce Wu Agent: Thank you Joyce. So the email you received is for a different item? Customer: yes Agent: Can I also have your account ID and order ID. Ill check this for you. Customer: Account ID: TUALG8CSN0 | Order ID: 3973211299 Agent: Thank you for verifying that. May I have your email address and username please? Customer: Email Address: joycew32@email.com | Username: joycew32 Agent: I am seeing that there was an error with this order. Customer: okay Agent: Does it say the wrong item or wrong price? Agent: Lets get this sorted for you. Customer: wrong items, I ordered a guess jacket for $64 and Michael Kors boots for $54 Agent: Ok let me change this order to both those items. Agent: I have updated the order with the correct items. You should receive an email reflecting this. Agent: Anything else I can help you with? Agent: Hello? Customer: With order being updated, what is the status of shipment for my order now? Agent: Can you tell me what the status was on the original? Customer: on the original one i had in transit Agent: This will be shipped out to you with the correct items. Agent: So just to wrap up you inquired about an email that showed the wrong items ordered? Agent: hello? Customer: Yes, you have answered all my questions Customer: Thank you for all your help Agent: Great. Thanks and have a nice day. 
Agent: Hi, how can I help you? Customer: I want to check subscription status. Customer: When is the due date? Agent: Ok, one moment Agent: So you want to know when your subscription payment is due? Customer: yes Agent: Can I have your full name or Account ID please? Customer: Chloe Zhang Customer: A6JY8VT1P8 Agent: thank you Customer: no problem Agent: Can I also have your Order ID Customer: yes Customer: 9231385272 Agent: Ok, one moment please Agent: Ok, your Due Date is Today Agent: It's going to be $49 Customer: i will pay it now Customer: using credit card on file. Agent: Ok, I also sent a link to your account so you can access it at home in the future Customer: Ok Agent: Ok, It's been paid with the credit card you have on file. Agent: Also to access it from home you will need to use your username to log in. Make sure you know your Username Customer: ok Agent: Can I help with anything else today? Customer: no Agent: Ok, have a great day 
Agent: Hello, how can I help you? Customer: Hi.  My name is Crystal Minh.  I am a silver member, but at this time I do not have the funds to pay the fee.  Can I get an extension on this? Agent: Let me see if I can help you out with this. Can I have your account ID and order ID? Customer: Sure.  My account ID is JG1WSZVJ2Z.  My Order ID is 2196576296. Agent: How many days late are you on your fee? Silver members can get an extension if they are at most only one day late. Customer: I am going to be one day late. Agent: Good thing you contacted us early so we could get you that extension. You'll now have about a week before you have to pay your bill. Agent: Is there anything else you need today? Customer: That is all for today.  Thank you very much. Agent: You're welcome, have a nice day. 
Agent: good afternoon, how can I help you? Customer: i've been trying to search for an item and all i get is a spinning wheel and no search result.  why is your site so slow? Agent: oh, don't worry we will do a series of steps and see which one solves the problem. Customer: ok, what do you want to try first? Agent: first you try to log out of your account and log back in Customer: ok, let me try logging out and back in... Agent: sure I will wait Customer: that did not work. Agent: ok then try browsing other website and see if it runs better. Customer: ok, i browsed a competitors website and i was able to pull up some jeans on their search bar. Agent: ok, tell me if you have multiple tabs open in your browser or additional programs. If so, close everything and try again. Customer: yes, i have multiple tabs opened as you told me to try searching on a different website. Customer: your competitors website works just fine in the other tab. Agent: I understand, sorry if it causes any confusion. try to close everything and leave only our website. Agent: and see if that manages to solve the problem. Customer: ok, closing both tabs and opening up the website worked. Agent: I'm glad Agent: a pleasure to help you Customer: have a good day. Agent: You too ! 
Agent: Hello, how can I help you? Customer: Yes i was looking at my bill from you guys and i see that i was charged twice for my subscription payment Agent: OK, let's take a look. Can I get your full name please? Customer:  Sanya Afzal Agent: Next, I need your account ID and the order ID for the charge. Customer: account id is PSNKJ0I1IG and order id is 7276214951 Agent: and what membership level are you? Customer: guest Agent: Alright, I looked over your account and it does look like there was a double charge. How much did the membership cost? Customer: $99 Agent: OK. I have refunded the amount back to the card on file. You should see it within a few business days. Is there anything else I can do for you? Customer: thanks and that will be all Agent: No problem, you have a good day. 
Agent: welcome, how can I help you? Customer: I forgot my username, how can I check my shopping history? Agent: no problem, let's get you your username. First I need to verify your identity. What is your name? Customer: Alessandro Phoenix Customer: who? Agent: heh my computer has been acting up all day Customer: I know the feeling Agent: you know what they can be like... Agent: thanks for your uinderstanding! Agent: so, I need 2 of the following 3 items - your zip code, email or phone number Customer: zip 40672, email alessandrophoenix802@ email.com Customer: phone 500-530-2879 Agent: well at least the system found you. Agent: your username is aphoenix1 Customer: okay, let me try that Agent: good luck! Customer: it didn't work, are you sure that's the right username? Agent: yes. Agent: what are you trying to do? Can you not get into your account? Customer: no, it won't let me log in Agent: are you sure about the password? Customer: let me try again Customer: no, it didn't work Agent: perhaps you need to reset your password Customer: okay, let me try that, thanks Agent: is everything ok now? Customer: still doesn't work Customer: could you check the username again? Agent: i will notify our internal team. they will get in touch Customer: okay, thanks Agent: is there anything else? Customer: no, that's all Agent: ok good bye 
Agent: Hi! How may I help you today Customer: I need to make a return Agent: Sure! Is there anything wrong with it Customer: It's the wrong color for my outfit. Agent: Ok, can I have your name? Customer: Joseph Banter Agent: Can I have your username, email and order id Customer: jb527729@email.com Customer: Username: jb527729 Customer: Order ID: 1747838461 Agent: Thank you! What is your membership level Customer: silver Agent: What was the date of purchase Customer: 10-13-2019 Agent: Thank you!  can I have your address for the return shipping label Customer: 9544 2nd Ave  Raleigh, TX 61689 Agent: How would you like to return the item, by mail, in store or drop off center Customer: I'll need to mail it in. Agent: Great! I have process everything for you.  Can I assist with anything else today? Customer: You have been a great help. That's all I need. Thanks! Agent: You're Welcome! Have a great day 
Agent: Hello and welcome to AcmeCorp?  With whom do I have the pleasure of speaking with today? Customer: Hi my name is Norman Agent: Hi Norman, how may I help you today? Customer: I can't get into my account. Customer: I lost my phone and it's needed for the authentication. Agent: I'm sorry you're having account access issues.  I will be happy to assist with this. Customer: thanks a bunch Agent: Sure.  First may I have your full name. Customer: Norman Bouchard Agent: Great.  We're going to reset so you can get into your account. Customer: awesome, thanks Agent: To verify your account, may I have your username and email address? Agent: We're going to send a code to your email so you can get back into your account.  From there, you can reset the phone number. Customer: My address is 6811 Woodshore St, Raleigh, MI, 36797 Agent: Do you have the username for your account? Customer: No, I don't remember Agent: Okay, I will get this for you. Customer: thx Agent: Do you have your email address? Customer: no, i don't remember which one it was Agent: Do you have a PIN number? Customer: no, I can give you my current phone number Agent: I'm afraid there is not enough information to validate your account so I'm unable to assist you with account recovery, I'm really sorry.  However, if you email escalation@acmecorp.com they will be able to assist you further. Customer: okay, thanks Agent: Is there anything else I can help you with today? Customer: no Agent: Okay, hope you have a nice day. Customer: you too 
Customer: I would like to check the status of my order because there was an extra fee added Agent: sure! Agent: can I have your name please? Customer: Norman Bouchard Agent: Thanks, can I also have your account ID and order ID please? Customer: IZP0GRAJWQ Customer: Order ID: 6073443168 Agent: Thanks so much! Agent: What is your membership level Norman? Customer: silver Agent: great, we can always reverse fees for silver members Customer: great Agent: what was the amount you were overcharged? Agent: Norman? Customer: Bouchard Customer: Norman Bouchard Agent: Yes, I need the amount you were overcharged Customer: $10 Agent: Great. I've gone ahead and credited you that fee amount of $10 Agent: Is there anything else I can help you with? Customer: That is everything Agent: Sorry about that erroneous fee! Have a great night! Customer: Its ok, you too 
Agent: Hello, how can I help you today? Customer: How do I pay for the subscription fee? Agent: I can help you with that, what is your name? Customer: Crystal Minh Agent: Thank you, can I also have your account ID and order ID Customer: ARFHGWWQYL Customer: 1313525444 Agent: Thank you, and how much would you like to pay today? Customer: How much is the subscription? Agent: it is $99 for the year Customer: I'll pay $99 for the year. Agent: Ok, great! What is your credit card number? Customer: 343 43 34344 Agent: Ok Crystal, I have renewed your subscription for the year! Is there anything else I can do for you today? Customer: No, thanks. Agent: You have a wonderful day :) 
Agent: Hello Customer: Hi a premium subscription shopping service, Customer: I have a premium subscription shopping service, Agent: ok Customer: I am excited that I am signed up however I need to keep the subscription active Customer:  Can I pay the fee Agent: Do you want to know if you are close to your due date or if sub is active? Customer: I want to pay my bill to keep my subscription Agent: okay Agent: Give me your full name Customer: Sanya Afzal Customer: Sanya Afzal Agent: I need your account id and order id Customer: DBQ2WLK8VC Customer: 2475181632 Customer: are you gonna be able to help me out. Agent: Your due date is today and your sub amount is $20 Agent: That is what I am doing Customer: oh great thank you for doing that for me Agent: what is your usersname? Agent: username** Customer: sanyaafzal020 Customer: I really want to keep my benefits that come with the subscription Agent: You want to pay your bill? Customer: yes i want to set it to pay automatically if i can Agent: The standard sub for a year is $99 Customer: Okay yes pay that please Agent: I will use the credit card in your account Customer: that's fine thanks Agent: Done Customer: thanks Agent:  sub renewed Agent: You are welcome. Will this be all for today? Customer: It is yes have a great evening 
Agent: Hi! How can I help you today? Customer: HI! I just received my jacket but then I noticed a stain near the sleeve. Customer: Can I return it? Agent: I'm sorry to hear that! Sure, I can help with that. Can I have your full name, username, email address, and order ID, please? Customer: Alessandro Phoenix Customer: Username: alessandrop895 Customer: Email Address: alessandrop895@email.com Customer: Order ID: 3645089715 Agent: And what is your membership level? Customer: Just a guest Agent: Okay and do you have the receipt? Customer: Yes I do Agent: Perfect. What is your address? I need it for the shipping label. Customer:  7663 1st Ave  Jacksonville, WA 72187 Agent: Last question! Would you like to process the return by mail, in store, or at a drop off center? Customer: I will drop it at the store Customer: If it is possible Agent: Totally possible! You're all set. Is there anything else I can help you with today? Customer: That's all Customer: appreciate your help Customer: Thank you Agent: Okay, no problem! have a great day! 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Customer: I want top add an item to my existing order Customer: *to add Customer: I forgot to add it to the cart earlier Agent: Ok I will happy to help you. May I have your full name or account id? Customer: Chloe Zhang Customer: 159b-849b Customer: Account ID: 1A3CMVA1BI Agent: Thank you Chloe, may I have your order id please? Customer: The order was Order ID: 3126429036 Agent: What is the shipping status? Customer: The item is a Jacket by Calvin Klein for $59.00 Customer: It says order received Agent: May I have your membership level please? Customer: Bronze Agent: You stated Calvin Klein Jacket correct? Customer: yes Agent: I have added the item to your order, is there anything else I may help you with today? Customer: that's all thank you Agent: Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well. Customer: you too 
Agent: Hello. Thank you  for contacting us, how can I help you? Customer: Hi there! I was wondering if I would be able to ammend my order? Customer: I realized that I wanted to add another item to my existing order. Agent: Making a change to an order shouldn't be a problem. Let's see what I can do to help. Can I have your first and last name please? Customer: Ok thank you. My name is Alessandro Phoenix Agent: Thanks so much Alessandro. To pull up the order I'll also need your Account ID and Order ID, could you provide me with those please? Customer: Account ID: VOTNZMI8KZ Customer: Order ID: 7376280219 Agent: Thank you, just a few more things. Can you tell me the shipping status of the order? This should be located on the bottom left of your dashboard. Customer: Yes it says out for delivery. Customer: Not sure if it is too late Agent: Unfortunately because the item is out for delivery I wont be able to add the item to the order however I may still be able to help. Agent: Could you tell me your membership level? Customer: Ok no worries. I am a Guest Agent: Alright, unfortunately I wont be able to add the item to the order. I appologize for the inconvenience. For future reference there are 2 scenarios where I would be able to add an item: If the shipping status is 'In Transit' or 'order Received' OR in Agent: special cases with a silver or gold membership. Agent: Again, I'm very sorry I wasn't able to help. Customer: Ah ok that is ok. Thank you for checking. Customer: Next time I will try to catch it sooner. Agent: No problem. Was there anything else I could help with today? Customer: Nope! That will be all. Agent: Thank you for shopping with us, I hope you have a great day! 
Agent: Thank you for choosing AcmeBrands! How can I help you today? Customer: Hi, this is Albert Sanders, Gold member Agent: Hi Albert, what can I do for you? Customer: I need to log into my account, but I've lost the phone that I use for two-factor authorization Agent: I'm happy to help you with that. One moment, please. Customer: Is there some other way that you can get me in? Agent: Yes! Can you tell me your email address, please? Customer: umm, I'm not 100% sure which email address I used with that account Customer: I'd log in and check, but...y'know Agent: I hear you! No problem. Customer: may I give you a security answer instead, and can you check it for me? Agent: I can also validate with your PIN or mother's maiden name, if you have one of those available. Customer: yes, I have the latter: Alexander Agent: Perfect! Agent: I will send a reset code to your email that is on file, and you should be receiving that shortly. Agent: To make sure that your account stays safe, I will also send you a list of best security practices for the future to keep your account secure. Customer: ok, I'll start opening email accounts Customer: ah, there it is! Agent: For now, though, is there anything else that I can help you with? Agent: Great! Customer: No, that's great, I can log in with this and reset my account security Agent: Okay, have a nice day! 
Customer: Hi. I forgot my username. Can you help. Agent: Sure, can I have your full name? Customer: David Williams Agent: I will need two of the following pieces of information to verify your identity: zip code/phone number/email address. Customer: (435) 284-1667 Customer: 16877 Agent: Thank you, your username is dwilliams1. Agent: Is there anything else you need today? Customer: Nope that’s all. Thanks Agent: You're welcome, have a nice day. 
Agent: Hello, how can I help you today? Customer: Hey, I hope you can help. It may be a bit complicated though. Agent: Glad to help. May I have your full name please? Customer: I'm Alessandro Phoenix. Agent: thanks Alessandro. Agent: Can you tell me what is your problem? Customer: I've already got a refund in progress for the jeans order I canceled. Now, I also don't want the boots that I ordered. Can I add those to the existing refund? Agent: Got it. Agent: Can you please let me have your username, email address and Order ID to validate this purchase? Customer: alessandrop326 Customer: alessandrop326@email.com Customer: 8911159093 Agent: Perfect. What is the second item  you want to return and get a refund? Customer: The boots I don't want are from Guess. Has my original refund already gone through> I don't see it on my account. Agent: No worries, give me a second. Agent: How much is your original refund and this boots? Customer: The original refund was for $100 and the boots cost $74 Customer: When will that show up on my debit card? Agent: the total refund of $174 will be shown up in 24 hours. Customer: Awesome! Agent: You are welcome. Is there anything else that I can help you with? Customer: That's it Agent: Have a nice day! Customer: you too 
Agent: how may i help you Customer: Hi I keep searching for items in the search bar and it comes up with unrelated products.  For example - when searching men's shirts, I get children's socks Agent: if i am understanding you, you are having issues with the site search? Customer: Yes Agent: i can assist you with that today, may i have your name? Customer: Joseph Banter Agent: ok joseph, first lets have you try logging out, and back into the site, and see if that fixes the issue Customer: O.k. I tried that, but it  didn't work Agent: alright, no problem, we will try something else Agent: we will clear your cookies Agent: do you know how to clear cookies? if not i can walk you through it Customer: I think so. I feel like it's in my browser settings.  Let me check Agent: yes, it will be in settings of your browser under "More Details" Customer: O.k. great found it.  I'll try that Customer: It's working now.  That fixed the search problem.  Thank you! Agent: alright, that is great to hear! is there anything else i can do for you today? Customer: That's all thank you. Agent: goodbye 
Agent: Hi, how can I help you today? Customer: I bought an item and want to return it, I bought the wrong size Customer: How do I return it? Agent: Okay, can I have your full name please? Customer: Joseph Banter Agent: Thank you Joseph. Can I also have your account ID and your order ID as well? Customer: Order ID: 6950414472 Agent: Can I have your username instead of the account ID? Customer: Account ID is covid192020 Customer: Username: jb211185 Agent: Sorry about that, my mistake. Customer: No problem Agent: Can I have your email address as well? Customer: jb211185@email.com Agent: I appreciate that information. Agent: Could I please have your membership level? Customer: No problem Customer: Bronze Agent: What is the date of your order? Customer: 2019-11-29 Agent: Do you have the receipt? Customer: Yes I do Agent: Okay, since you have the receipt, you can return the item. Customer: Perfect. Customer: Thank you Agent: I will need your address so I can send over a shipping label that you can print. Customer: My address is 123456 Covid Lane, UNIT 19 Customer: China, Ontario Agent: Zip Code? Customer: Postal code is 90222 Agent: Thank you. Customer: Zip code Customer: 90222 Agent: How would you like to return your item? You can send it in by mail, in store, or at a drop-off center. Customer: I will mail it Agent: Great Customer: Thank you Agent: I will get that shipping label sent out right away. Agent: Is there anything else that I can help you with? Customer: No Agent: Thanks so much for your business, have a wonderful remainder of the day. 
Customer: Hi, I'm having an issue, I just see a wheel spinning Agent: Hello, I can help you with that. To clarify, are you having trouble using the website? Customer: Yes I am , trying to search Agent: Does the problem only happen when you search, or with other features of the website as well? Customer: Only when I use the search bar Agent: First, let's try logging out of the site and then logging in again. Customer: Okay, I did that, it is still spinning, taking a long time Agent: I'd like you to try visiting another website. Let me know if you are having trouble using other sites as well. Customer: Okay, I went to Amazon and Ebay. they seem to be working fine. Agent: Okay, thank you. It seems to be an internal issue on our end. I will write up a report on this and notify out Website Team so they can make the appropriate actions. Customer: Okay, thanks! I will try back later I guess Agent: Is there anything else I can help you with today? Customer: No that is all. I wanted to look at shirts. Agent: Thank you. Customer: Thank you! 
Agent: Hello. Can I help you with anything today? Customer: Hi! I signed up for the premium subscription but I just realized that I got charged twice for a shirt I bought last night. Agent: Let me look into this for you. Can I have your name or account ID to get started? Customer: Thanks. My name is Alessandro Phoenix Agent: And what is your membership level? Agent: Does it look like the shirt or the subscription was double charged? Agent: Hello? Customer: The shirt was double charged. Agent: What is your membership level? Customer: silver Agent: Can I get your account ID and order number so I can pull this up please? Customer: My acc ID VFWCYDKCWC Customer: My order ID: 2933620693 Agent: Thanks you Alessandro. It does indeed look like there was a billing error. Agent: Let me get it all straightened out for you. Customer: Great! Agent: How much was the extra charge? Customer: the same amount which is $64. Agent: Thank you. Agent: I refund of $64 will be sent back to you card. Customer: Nice. Thank you for your help. When can I expect the refund? Agent: In just a few days once your bank authorizes it. Customer: Ok. Sounds good. Thanks Agent: Anything else? Customer: That's it. Have a good night! Agent: Great 
Agent: Thank you for contacting AcmeBrands. How can I help you? Agent: Are you there? Customer: I was wondering if it was possible to have an extension on my premium shopping service Customer: I was robbed and my credit cards were frozen Customer: so I just need a little while to get it all sorted but don't want to lose my account Agent: Oh my, that must have been a horrible experience. I'm so sorry. Could you provide me with your name and account ID? Customer: YFCIABWBMX Customer: Joseph Banter Customer: it is terrible Agent: Do you have your recent order ID as well, Joseph? Customer: 1512983537 Agent: Thank you. What membership level do you have with your subscription? Customer: premium Agent: So you're one of our Gold or Silver members? Customer: gold Agent: Great! I'm happy to give you an extension since you are one of our loyal Gold Members. Customer: thank you! Agent: You're welcome. Is there anything else that I can do for you today? Customer: no thank you Agent: Okay, well, I hope you enjoy the rest of your day. 
Agent: Hello, how may I help you? Customer: I have an item that I purchased, but I need to return it because it's the wrong size. Agent: Sure, could I get your full name? Customer: My name is Norman Bouchard Agent: Thanks Norman, I'll also need your Username, Email, and Order ID Customer: My username is nb643207, my email is nb643207@email.com, and the order ID is 1255206728 Agent: Thank you, and may i know your membership level? Customer: My membership level is Gold Agent: Okay, let's get that returned for you. Could I have your address? Customer: My address is 2773 Kennedy St, Baltimore, MI, 65392 Agent: Would you like to send the return by mail, in store, or at a drop-off? Customer: Mail is fine. Agent: Okay, your'e all set. Is there anything else I can do for you? Customer: No, that's all!! Agent: Have a good day! 
Agent: Welcome to AcmeBrands, how may I help you? Customer: Hi, I have a premium subscription, but I have some questions Agent: No problem, what kind of questions? Customer: How much is due on this account? Customer: I want to make sure the subscription stays active Agent: I see, well, to get started can I get your full name or account ID? Customer: Account ID: SSQ6P5BGSL Agent: Ok, and just to verify your identity, can I get your name and an Order ID? Customer: Sanya Afzal Customer: 6947401441 Agent: Your ID has been verified! Looks like you are indeed Sanya! Customer: YUp Customer: That's me Agent: OK, let me find this status for you Agent: Ok, it seems your subscription is still active, so you have nothing due at the moment Agent: However, you will have an upcoming bill that is due in three days Customer: Ok, got it.  And how do I pay that bill? Agent: I'm glad you asked, you can do this easily by logging into your account Agent: Let me send you a link Agent: You can look up your subscription status by yourself in the future and also pay directly using your account Customer: Oh, ok, that's easy then Customer: thanks Agent: No problem, my pleasure Agent: Is there anything else I can help you with today? Customer: That's it, thanks Agent: Ok Sanya, have a great day! 
Agent: Hello. How can i help you today? Customer: Hello Customer: Can you check my account and see if I am eligible for free international shipping? Agent: yes i can one moment please Agent: can i get your full name please? Customer: Norman Bouchard Agent: Okay it does look like your account comes with international shipping free of charge. Agent: Here's a link you can use if you have any other questions regarding your subscription. Customer: oh Customer: ok Agent: Is there anything else I can do for you today? Customer: no Customer: that was all Customer: thank you Agent: All right. Well Thanks for reaching out and have a great day! 
Agent: Hi how can I help you Customer: I had a subscription, but somehow it was cancelled. I desperately need masks and soap because of this COVID=19. Can you tell me what happened to my subscription? Agent: Yes let's look into it.  Can I get your full name Customer: My name is Joyce Wu. Agent: And your account id and order id please Customer: I don't have an account ID or order ID Agent: Can you see if you can find it?  I can look up your status and renew your subscription, but I need that information first Customer: I don't have that information. Sorry. I do know I am a bronze level member. Agent: I'm sorry I can't access the system without that information.  Perhaps try back later if you can find it.  I'm sorry I couldn't help you Customer: OK. Thanks for trying. I guess I won't be able to buy what I need, and hopefully I won't contract the virus because of this. Agent: Have a nice day 
Agent: Hi! How can I help you today? Customer: hi, can you tell me if my package is coming tomorrow? I got an email that says it's not and I thought that it was Agent: Sure, I can check on that for you. What is your full name, account ID, and order ID? Customer: Rodriguez Domingo, 1CLTT4IVWG and 9909275791 Customer: that's a lot of green boxes and I still don't have an answer Agent: Okay, it looks like your package will be there tomorrow and the email was incorrect. I'm very sorry for the confusion. Agent: Yes, I was looking your order up. Agent: Is there anything else I can help you with? Customer: okay, that works...that's all I need to know...have a great day Agent: You too. 
Agent: Welcome to AcmeBrands. How may I help? Customer: I was wondering where my refund is at in processing? Customer: I wanted to know if I could add an item to the refund. Agent: OK. Let me check. Customer: My name is Chloe Zhang if that helps. Agent: Thanks. Agent: I have pulled up your account. Agent: What was the reason for refund? Customer: It was ugly. Agent: OK. LOl. Agent: May I have your username, email address, and order ID Customer: My username is cz154100 Customer: my email address is cz154100@email.com Customer: and my order id is 0152294845 Agent: OK. I have validated your purchase. Agent: What is the brand and item type you want to add o refund? Agent: to Customer: I wanted to add a Tommy Hilfinger shirt to my order. I believe it is 99 dollars. Agent: What was the previous refund amount? Customer: 100 dollars I believe. Agent: Ok. Agent: I have processed the refund for your items. Anything else? Customer: That's everything! Thank you! 
Agent: Hello! How may I help you? Customer: Hi there. I was thinking of purchasing a Guess shirt for my brother, but I wanted to check first to see whether the store had any smalls in stock Agent: Okay. Let me look for you. Agent: If they are listed as out of stock on the website then we are currently out. Customer: I didn't notice on the website anything related to the stock of the item. Agent: Shirts are stocked the 2nd week of every month. Agent: Ah, well if it says "out of stock" you'll have to wait until we stock again. Customer: It doesn't say that Agent: THen your item is in stock Customer: Okay, thanks Agent: Is there anything else? Customer: No that's all I needed! Agent: Have a great day! 
Agent: Hello! Thank you for choosing AcmeBrands. How may I assist you? Customer: i need to change the address for an order please Agent: Sure thing! What is your full name, please? Customer: my shipping address has changed for the summer Customer: Rodriguez Domingo Agent: Perfect. What is the shipping status on your order? Agent: It may say "Order Received", "In Transit", "Out For Delivery", or similar. Customer: delivered Agent: Your Username, Email Address, and Order ID, please? Customer: rodriguezd111 Customer: rodriguezd111@email.com Customer: 3601428478 Agent: All set! Your address has been updated. Is there anything more I may assist you with? Customer: i never gave you my new address?!! Agent: Ah! You're right! :) Your new address, please? Customer: 3619 Circle Drive  San Lima, NY 34876 Customer: that's better, thx! Agent: Your address has been successfully updated. Is there anything more I may assist you with? Customer: think that is all Agent: Thank you so much for contacting AcmeBrands customer service. Take care! 
Agent: Hi, there.  How may I help you? Customer: Hi! My promo code is coming up as invalid, can you help? Agent: Oh no!  Yes, I can help you with that. Agent: May I have your full name, please? Customer: Sanya Afzal Agent: Do you know when the promo code was issued?  They are typically valid for only 7 days. Customer: 9 days ago Agent: I am going to generate a new promo code for you. Customer: Thank you! Agent: X1067 Agent: Is there anything else I can help you with? Customer: No, that was all. Agent: Okay, have a great day! 
Agent: Hello, how can I help you? Customer: Can I get a refund on an item? Customer: It hasn't shipped yet and I realized I dont need them Agent: Okay, may I have your full name? Customer: Joyce Wu Agent: Great, may I have your username, email address, and order ID? Customer: jw337803 jw337803@email.com Customer: and the order id is 3161732559 Customer: can it be put back into paypal? if not, a credit on my account is fine Agent: I will put a credit on your account as we cannot process Paypal returns at the moment. Agent: May I have your account ID number? Customer: K5F2XFNXBD and it was $59 :) Agent: Done, is there anything else you need today? Customer: no thanks for your help Agent: Great, thank you and have a nice day. 
Customer: Hi I forgot my user name and can't access my account! Agent: ok, I'd be happy to help you with that! Agent: May I have your name please? Customer: My name is Albert Sanders.  Phone Number: (200) 715-4736. zip code 15341 Agent: Thanks! Agent: Awesome you're quick! Agent: I have your username as asanders1 Agent: You can use that to get back online Agent: Is there anything else I can help you with today? Customer: Thanks it's not my first time.  That's all I needed.  Thank you! Agent: haha, same here! Agent: have a great day! nice chatting with you! 
Agent: Hello, thank you for contacting AcmeCorp how may I help you? Customer: Hi, I need to return a jacket please, I got the wrong color Agent: I be happy to help. May I get your full name or account ID? Customer: Alessandro Pheonix Agent: Thanks Alessandro, you just need to return this one item for wrong color? Customer: Yes please. Is that okay? Agent: Lets look. May I please have your username, email address, and Order ID? Customer: username is ap979465 Customer: email  ap979465@email.com Customer: order id 0164150987 Agent: May I have your membership level please? Customer: Guest Agent: When did you purchase this item? Customer: 2019-09-30 Agent: Do you have the receipt? Customer: I'm afraid I don't Agent: Unfortunately because it is past 30 days and there is no receipt we cannot accept the return. I do sincerely apologize. Customer: Is there no way at all, a credit maybe instead of a refund? Agent: No I afraid not, I do apologize. Customer: Its ok, its not your fault. Thanks anyway though. Bye Agent: Is there anything else I can help you with? Customer: No, you've been great. Thanks. Bye Agent: Thanks for contacting us, I do apologize I was unable to help. 
Agent: Hello. How may I help you? Customer: Hello, I want to check the status of my order because the delivery time is wrong and needs to be changed Agent: What's your full name please? Customer: Crystal Minh Agent: Can I have your account and order IDs please? Customer:  NCYHX0WBGP, 4353970407 Agent: I was able to find your account. Agent: So, what is the difference in time? When were you expecting it? Customer: I was expecting it this weekend Agent: So it's not the time - it's the date you're concerned about? Customer: yes Agent: Okay, just a moment. Agent: Can I have your username and email please? Customer: cminh225, crystalminh14@email.com Agent: Hmm, it does in fact look like the date has been changed to sometime next week. Agent: I am so sorry about that. Agent: I will do my best to change it on my side, and hopefully it will still get there by the weekend. Customer: Ok great thanks Agent: Aside from the timing snafu, is there anything else I can help with? Customer: that i all I needed Agent: Okay then, have a good night! 
Agent: Hello! Thank you for shopping with AcmeBrands. How may I assist you? Customer: This is a little embarrassing and I'm going to blame it on being stuck in the house for four weeks. I can't see my shopping history online because I forgot my password. Agent: Please don't feel embarrassed! It happens to all of us. :) Agent: I'll be glad to help you with that. May I get your full name, please? Customer: Thanks! My name is Chloe Zhang. Agent: What is your username, Chloe? Customer: czhang73 Agent: I'm unable to recover your current password, but I've created a temporary one for you that you may change as soon as you login. The password is: hcm48oqntd6 Customer: Oh whew! Hopefully I can change it right away. If I can't remember my original one, there's no way I'm remembering the new one, haha! Agent: You're more than welcome to change it to something more memorable! :) Agent: Is there anything more I may help you with today? Customer: Okay. Let me see if I can log in now. Agent: Sure thing. Customer: Oh good, it works! Thanks for your help, that's everything I needed. Agent: Wonderful! Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! Customer: Bye 
Agent: Hello, how can I help you today? Customer: Hi I have a premium subscription but I don't have the money to get it renewed right now.  Can I get an extension so I don't lose my benefits Customer: Albert Sanders is the name Agent: Got it. Agent: give me a second. Agent: Can you please let me know your Account ID and Order ID to verify your identity? Customer: Account ID: XXRIJUMYZP Customer: Order ID: 8229348187 Agent: Perfect. What is your membership level? Customer: Guest.  I was trying to sign up for the Gold Agent: Oh sorry, guest members can't get an extension. I have to apologize that I can't do anything for you. Customer:  If I could extent the payment due date for 2 weeks, I would have the money to pay it. Customer: Maybe I could speak to the manager? Agent: Sure, what is your phone number to call back? Customer: 306) 188-5359 Customer: Thanks for trying to help. Agent: Our manager will call you soon. Agent: You are welcome. Is there anything else that I can help you with? Customer: Thank you.  That's all I needed Agent: Have a nice day! 
Customer: hi Agent: good morning, how can I help you? Customer: my item I got from your store is overpriced compared to your competition Agent: I see, would you give me your full name or account ID first please Customer: Name: Chloe Zhang Customer: Account ID: Z2INLVRYNF Agent: additional to this would give me your order ID Agent: please Customer: what are you saying? Customer: are you asking for my order id? Agent: yes please Customer: Order ID: 3392805428 Agent: ok thanks, sometimes our algorithm makes changes in the prices of the products (due to price errors or update of these prices) I am sorry if this caused any inconvenience for you. Customer: so are you going to do something about this? Agent: it's just beyond my control. sorry Agent: I can offer you a promotion code. Agent: for the troubles Customer: what is the promotion code is worth?  and I can always return and buy from your competitor Agent: It will allow you to have a 20% off on your next purchase. Customer: is it an item or a purchase with multiple item for the discount? Agent: a full pruchase in this case Agent: If you like it, I can generate the code and give it to you Customer: yes, I will take the discount code for the full purchase 20%, is it possible to combine this with other discount and promotion? Agent: no sir sorry Agent: 9XDV0 Agent: here you go Customer: thank you Agent:  a pleasure to help you 
Agent: Hello, how can I help you today? Customer: Hello, I would like to know the benefits of a premium membership Agent: There is a yearly party for all members with an open bar and free flights within the US. Agent: Depending on your level you can get free shipping, promotional codes, or unlimited refunds. Customer: Ok thank you Agent: Membership level is based on the purchases you make. Customer: gotcha Agent: Over $500 will qualify you for Bronze. Agent: Gold is the highest for those who make $2000 worth of purchases from us. Agent: Memberships are good for one year from the date received. Agent: Are there any other questions you have? Customer: That is all thank you Agent: Have a good day. 
Agent: Hello and welcome to AcmeCorp.  With whom do I have the pleasure of speaking with today? Customer: Hi, I placed an order and I want to remove an item Customer: Albert Sanders Customer: I only meant to buy one item, but I bought a second one as well by mistake, I was only thinking about buying it but hit purchase in error. Agent: Yes I will be happy to help you with this. Agent: First, can I get your account ID and order ID? Customer: Sure Customer: My order ID is  2800434862 Customer: Acct ID is OSFJMP4BFN Customer: you good? Agent: Great, do you happen to know the shipping status? Customer: Order received Agent: Thanks so much.  I've managed to remove that item from the order so you won't be charged. Customer: Excellent. Agent: Is there anything else I can help you with today? Customer: Nope, that was everything. Agent: Wait, one more thing I must check.  What was the amount you were charged for the extra item? Customer: $79 Agent: Thank you, your refund has been processed.  Hope you have a wonderful day. Customer: Awesome, you too! 
Agent: hello, how may I be of assistance? Customer: I want to know if my account allows international shipping. Agent: if i am understanding correctly, you would like to check your subscription status and perks? Customer: Yes Agent: i can help you with that today Agent: may i have your full name please? Customer: Norman Bouchard Agent: thank you Agent: yes, your account does allow for international shipping Agent: also Agent: further questions about your account can be answered through the link I am sending Customer: Thanks!! Agent: is there anything else i can help with today Customer: That's all! Agent: have a good one 
Agent: Hi! How can I help you today? Customer: Hi, this is Crystal Minh and i have a question about my premium subscription? Agent: Sure, what is it? Customer: I want a extension Agent: Absolutely, one moment please. Agent: Can I please have your full name or account ID. Customer: OYK4HJDFQS Agent: Great, and whats the order ID? Customer: order id is 4727556983 Agent: What is your membership Level? Customer: gold Agent: Great news! Since you are a gold member I have successfully extended your subscription. Agent: Is there anything else I can do for you today? Customer: Great, no thats all thanks so much for your help. Agent: Great, thank you for contacting AcmeCorp and have a good day! 
Agent: How can I help you today? Customer: yes i just read an email stating that my subscription was removed from  my account even though i still want it Agent: Okay, let me look into that for you. Agent: Can I have your full name? Customer: Chloe Zhang Agent: And you said you got an email? Customer: yes Agent: Okay, let me check the system for you. Agent: Okay, it seems there was an error and I'll gladly reinstate your service. Customer: okay great, thank you Agent: Okay, service has been reinstated. Can you check to see if it's working for me? Customer: yes everything good now Agent: Is there anything else I can do for you? Customer: that will be all Agent: Then have a nice day! Customer: you too 
Agent: AcmeBrands, how may I help you? Customer: Hello Agent: Hello Customer: I am looking to get some more info on a pair of $79 Guess boots. Are they waterproof? I can't tell from the website. Agent: Let me find out for you. Customer: okay Agent: Most of the boots are waterproof. Agent: You can check the guarantee attached to the purchase. Customer: Is there a way for you to tell me? Agent: No there is not. Customer: Hmm Agent: However when you make the purchase it should let you know. Customer: I guess I'll have to look closer or search somewhere else Customer: Yeah, I don't want to buy first Agent: Then if it is not then you can cancel the order. Customer: Okay, I could try that Agent: I understand. Customer: Thank you for the help Agent: Would you like to know anything else? Customer: Nope Agent: Have a good day. Customer: You too 
Agent: Hello, how are you doing today? Customer: I'm trying to enter a promo code but it's saying invaild Customer: I got this code 2 days ago Agent: Hmm, that should still work for you then. Let me check the system on that for you. What is your name? Customer: Crystal Minh Agent: It looks like that was our fault, I apologize! Here is a new code for you to use : YD9JS Customer: Thank you I hope to use that soon Customer: I'm glad to have the code Agent: You're welcome! Is there anything else I can help you with today? Customer: that is all Customer: have a great day Agent: You too :) 
Agent: Hello, how can I help you? Customer: Hello, I got charged twice for a singular purchase. Agent: May I have your full name or account ID? Customer: Crystal Minh Agent: And may I have the account ID and the order ID> Customer: account id is FXVV1N3YYZ, and my order id is 9164287457 Agent: Yes, there does appear to have been an error in billing. Agent: I apologize for the inconvenience... Customer: I understand. Customer: Remove the 64 dollars from my payment. Agent: What is your membership level? Customer: Silver Customer: Its extra 64 dollars. Agent: Thank you. We trust our members and I will remove the charge for you now. Agent: Your account has been credited for 64 dollars. Customer: Thank you. That's all! Agent: Is there anything else I can help you with today? Customer: no Agent: Have a great day. 
Agent: Hello, how may I help you? Customer: HI....I am currently enroled in your premium subscription but it is ending soon. I have almost bought the requisite amount in order to have it again but I came up short 10$! Is there any way to get a prolongation? Customer: I have many things to buy so I would put it to good use. It would be win-win for both of us! Agent: Let me find out for you. Agent: So you want an extension of your premium subscription? Customer: Yes.....do you think it is possible? Agent: Could you tell me your membership level? Customer: I only came up 10$ short for the extension sadly and I am now on the bronze level Agent: Bronze members cannot get an extension, I will have to escalate so a manager can decide to extend. Agent: Could I have your telephone number? Customer: I totally understand and I appreciate you doing so...my phone number is 874-284-7375 Agent: The manager will be calling you later to discuss an extension. Agent: Can I help you with anything else? Customer: `no.....that is all for today. I really appreciate what you did for me! Agent: Have a good day. Customer: Same to you! 
Agent: Hi! How may I help you today Customer: Hi could you check the status of my account Agent: I would be happy to help with that.  Can you clarify what about the status of your account you are trying to check Customer: My subscription was removed from my acocunt even though I want it. Agent: Ok, let me take a look.  Can I have your name Customer: sure, that's Rodriguez Domingo Agent: How did you hear about this issue? Agent: Was it an email? Customer: yes, they took off my premium subscription shopping service and I would like it back please :) Agent: I do apologize that happen.  I do see it was removed in error.  I have added your subscription back to your account Customer: thanks for your help, that will do it! Agent: Can you check and see that it is active Customer: it is, thanks Agent: You're Welcome! Thank you for contacting us.  Have a great day Customer: you too 
Agent: Hello, how can I help? Customer: Hi, I would like to buy an item but it is way overpriced compared to the competition Customer: why is the price discrepancy like this? Agent: There could be a couple of reasons, you have not yet ordered the item? Agent: I will need to pull up your account and see why you are being charged more compared to competitors. Can I have your full name or account ID? Customer: discrepancy Customer: David Williams Customer: Account ID: 6NBJMABCG4 Customer: No i have not order the item yet Agent: Unfortunately prices change a lot due to events out of control (such as coronavirus). I'm afraid I can't do anything about the price. Customer: Okay, so do you guys do price match? Agent: I can offer you a promo code to use, and hopefully that will make up for the difference in price. Agent: Here is a promo code for you: EJ4W4 Customer: Okay, thank you. Customer: thank you again for your help today Agent: You're welcome, have a nice day, we are very sorry for the inconvenience. 
Agent: Hello! Thank you for shopping with AcmeBrands. How may I assist you? Customer: hi, i ordered something a while ago and it should have arrived by now but it hasn't. can you check on the shipping status for me? Customer: the order ID is: 1436261735 Agent: I'll be glad to help you with that. May I get your full name, please? Customer: joyce wy Customer: wu* Agent: Thank you, Joyce. To validate your purchase, may I please get your Username, Email Address, and Order ID? Customer: jwu38840@email.com Customer: username: jwu38840 Customer: order id: 1436261735 Agent: Perfect, thank you. May I ask how long you've been waiting on delivery, Joyce? Customer: 9 days now Agent: I'm so sorry about that, Joyce. Because you've been waiting for longer than a week, I will authorize a new order to be shipped out to you. Agent: May I get your full address, please? Customer: 6534 Circle Drive  Raleigh, NY 50658 Agent: And Joyce, what was the brand and type of product in your original order? Customer: it was a calvin skein shirt and guess brand boots Agent: You're all set! A new order will be shipped to you very shortly. Agent: Is there anything more I may help you with today? Customer: that's all. thanks! Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Agent: Hello, how may I help you? Customer: Hiyas, i am looking at this beautiful pair of michael kors boots, the pair for 59$, and i need some more info. Customer: It does not say what the zipper material is and i really need to know before i can buy it. Customer: i am allergic to most zipper materials. 
Agent: hello Customer: Why are the items so overpriced compared to the you guys competition Customer: I dont understand this big price discrepancy Agent: Give me your full name or account id Customer: Chloe Zhang Agent: I need to verify your identity Customer: ok Agent: Give me your account id and order id Customer: Account ID: LJIALAQIII Customer: 9817291785 Agent: Identity verified! Customer: ok Agent: I have checked the price update on our website. The prices are okay as our pricing algorithm make dynamical changes to prices of items Agent: This is out of my control. There is nothing I could do to alter this Customer: Okay, i understand Agent: Would this be all for today? Customer: that is everything 
Agent: Hi how can I help you Customer: I need to update the shipping address on my order. Agent: OK whats your full name Customer: David Williams Agent: Do you know the shipping status Customer: It says delivered but I assume it was delivered to the wrong address.  The address on the order statement is missing the SW for the address.  It should be 6435 2nd Ave SW Agent: OK let's get it corrected Agent: I need your user name, email and order id Customer: User name davidwilliams029 Email davidwilliams029@email.com and order ID 2649066227 Agent: OK your address has been updated and your package will now be redirected to your correct address Customer: Thank you! Agent: Anything else? Customer: I think that is all Agent: Have a nice day 
Agent: Hello, how may I help you today? Customer: I am trying to access my account but it won't let me. I need to review an order. Agent: I can help you with that. Customer: I lost the phone I use for authentication Agent: Let me pull up your account to start. Agent: Can I get your name or account number? Customer: Norman Bouchard Agent: Thank you Norman. One moment please. Agent: Just to clarify, you lost your phone for Two Factor Authentication and can't get in to your account? Customer: Yes, correct Agent: I can send the code to your email. What is your email address? Customer: normanbouchard098@email.com Agent: Thank you. I have sent the reset code to your email address Agent: I will also send you a link about security practices. Agent: You should be all set now Norman. Is there anything else I can help you with today? 
Agent: Hello, thank you for contacting AcmeBrands. How can I help today? Customer: Hi. I have a refund pending with you guys but I wanted to double check the status of it. Agent: Sure, can I have your full name or account ID please? Customer: My name is Sanya Afzal. Agent: OK, and I will need your username, email address, and order ID please. Customer: safzal77 Customer: safzal77@email.com Customer: 8019703811 Agent: I see here that your refund is in progress and it was initiated online, so that is how it will be refunded. Customer: Perfect! Agent: Is there anything else I can help with today? Customer: That was it. Thank you so much! Agent: Great.  Thank you and have a wonderful day! 
Agent: Hello! Thank you for contacting us today. How can I help you? Customer: Hello, I would like to know the state of my refund because I want to add something and use the refund for it Agent: Absolutely. Can I get your name please and the reason for the refund? Customer: Albert Sanders Customer: It did not fit Agent: Perfect. Let me pull your account up here quickly. Agent: Thank you, Albert. Can I also get your username, email, and the Order ID. Customer: as318685, as318685@email.com, 1808117222 Agent: I just want to verify, were you looking for the status of the refund or were you looking to add an item to your refund? Customer: I would like to add an item to my refund Agent: Perfect. Can you let me know what that item is please? Customer: Tommy hilfiger shirt Agent: Great. How much was the amount of the current refund and how much is the shirt's cost? Customer: $100 was trhe refund and $49 is the shirt price Agent: Perfect. I have updated that refund for you. Agent: Can I help you with anything else today? Customer: That is it, thank you Agent: Thank you and have a great afternoon! 
Agent: Hi! how can I help you today? Customer: hi Customer: I am thinking about buying the guess jeans Customer: could you tell me how easy it would be to remove a stain Agent: To treat stains, soak a household sponge in undiluted white vinegar and dab lightly on the stained area. Dry with a paper towel and repeat as needed. Agent: Pretty easy! Agent: Anything else I can help you with today? Customer: Awesome Customer: thank you Customer: Nope that was all Agent: You're welcome! have a great day. Customer: Have a good day! 
Agent: Thank you for contacting Acme Brands. How can I help you today? Customer: Hi! I'm trying to use a promo code on my order but I'm getting a message that it's invalid. Agent: I'm sorry your having issues placing your order. Could you provide me with your name or account number? Customer: Crystal Minh, my username is cm948632 Agent: Thank you, Crystal. How long ago did you get your promo code from us? Customer: It was 5 days ago Agent: Give me one moment and I'll check on the code for you. Agent: What is your membership level with us? Customer: Guest Agent: Unfortunately, if you promo code is not working, I'm unable to provide you with a new one. I do apologize. The promo code must have expired. Customer: Is there any way to qualify for a new code? It was really not obvious that it was a time-sensitive offer. Agent: We do email out promo codes quite often. You can sign up for our newsletter on the website and you'll receive new promo codes periodically to use on your orders. Customer: Oh well, I guess I will just wait for another email. Thanks anyway... Agent: You're welcome. Can I help you with anything else? Customer: no Agent: I hope you enjoy the rest of your day. 
Agent: Hello, how can I help you today? Customer: I have a question about your Michael Kors boots Customer: How long do they take to wear in? Agent: Glad to help. May I have your name please? Customer: David Williams Agent: thanks David. Customer: okay Agent: Our boots takes roughly 40 to 60 hours of wear. Customer: okay, I suppose that answers that question Agent:  Is there anything else that I can help you with? Customer: thanks Agent: Have a nice day! 
Agent: Hello, how can I help you? Customer: Hi, my name's Joyce Wu, I'm a gold member Customer: Unfortunately, I seem to have forgotten my password, will you be able to retrieve it for me Agent: What is your username? Customer: jw930599 Agent: I cannot retrieve your password, but I can generate a temporary password so you can log in. Customer: Okay, that would work Agent: I will need you PIN number ot he answer to one of your security questions. Customer: okay, the security answer I gave was Livingston Agent: The temporary password is b7r8ab9pwym Agent: We suggest you change this after you are able to access the site. Customer: Ah, thanks, that's got me into my account Customer: Yes, I will.  Thanks for your help, that was all I needed Agent: Ok, great, have a wonderful day. 
Agent: Thanks for contacting AcmeBrands customer service, how may I help you? Customer: Hi, I'm looking at a pair of jeans here and I'm wondering if there are any in a different size Agent: OK, that should be easy enough to figure out Agent: Are you looking for a smaller size or a larger size? Customer: I'm looking for a larger size Customer: It's currently listed as a size 34, but I need a size 36 Customer: These are Tommy Hilfiger jeans Agent: Yes, so if the jeans are listed as empty on the website, then we are currently out of stock. Agent: Jeans are refilled at the beginning of every month though which is just a week away Customer: Ok, that might be a little too late Customer: I need them for a party this weekend Customer: Or at least that was the plan Agent: Is this for yourself, or a gift for someone else? Customer: This was a gift for someone else Agent: well, if you are willing to check out other brands or colors, AcmeBrands has a large selection Customer: Well, I don't care about the brand so much, but I do like this darker blue color Agent: OK, I have searched around for you and found a page of results with darker blue jeans Agent: You can possibly check these out Customer: Oh, actually they look quite nice Customer: thanks so much! Agent: No problem, anything else I can help you with today? Customer: No, that's it Customer: You were very helpful! Agent: Great, have a nice day then and have fun at your party! 
Agent: Thank you for contacting Acme brand. May I have your name please? Customer: Sanya Afzal Agent: thank you sanya Agent: how can i help Customer: I am looking for information on these tommy hilfiger jeans Agent: sure. what would you like to know about them Customer: Are they produced in the USA Agent: i will be happy to look into that Customer: thank you Agent: yes these were made in america! Customer: Thanks! Customer: Are they just cotten or are they a blend? Agent: let me check! Agent: these are a blend! Customer: Ok, thanks Customer: Is there a design that has ripped holes? Agent: Unfortunately not at this time. Agent: but keep looking because we change our designs often! Customer: Thanks thats all Agent: have a great day! 
Agent: Hello, how can I help you today? Customer: I signed up for a premium subscription Customer: and i want to check the status of the subscription Customer: can you help me Agent: Glad to help. May I have your full name please? Customer: Rodriguez Domingo Agent: Can you please let me know your Account ID and Order ID to verify your identity? Customer: Account ID: EHXMTOSGPV Customer: Order ID: 0672576930 Agent: thanks. Agent: Your status is active. There is an amount of $55 due yesterday. Agent: You can check your future status by logging in the above link. Customer: I want to pay the remaining balance Customer: ok Agent: do you want to pay by visiting the link or me do it for you? Customer: do it for me Agent: okay. Agent: the amount has been paid. Customer: thanks Agent: by the way, do you have your username to login the above link? Customer: no Agent: It is rdomingo1. Agent: Is there anything else that I can help you with? Customer: no Agent: Have a nice day! Customer: thanks 
Agent: hello Customer: I keep searching for items, but unrelated items keep popping up. Agent: It seems the search button has an issue Agent: Let's try to fix it Customer: Okay. Great Agent: Please logout of your account and log back in then try again Customer: Will try that Customer: That doesn't seem to be working. Agent: Try this option. Try clearing your cookies then try to search again Customer: That doesn't work either. Agent: I will write a report about this and inform the website team Customer: Okay. Agent: Try the search now Customer: Wait, it seems to be working now!! Agent: wow! thats great Agent: Would that be all for today? Customer: Yes, thanks! 
Agent: Hello, how can I help you today? Customer: Hi I have the premium subscription shopping service and I may be shipping internationally can you tell me the if free shipping is included Agent: Glad to help. May I have your full name please? Customer: Joyce Wu Agent: thanks Joyce. Customer: Youre welcome Agent: Give me a second. Customer: ok Agent: Sorry, the system shows that your account does not offer international shipping. Customer: oh okay Customer: you don't include free shipping from out of the country? Customer: No international shipping? Agent: Your account doesn't offer international shipping. You may check the above link about your subscription service. Customer: Okay thanks Customer: Glad I checked first bye Agent: You are welcome. Is there anything else that I can help you with? Customer: No Agent: Have a nice day! Customer: You as well thank you 
Agent: Hello, how can I help you? Customer: Hi, I would love to subscribe for the premium service Agent: Wonderful! May I have your full name or account ID? Customer: My name is Alessandro Phoenix Agent: And then your account ID and order ID next. Customer: Account ID: ZBRBNTBY15 Customer: Order ID: 0931425103 Agent: Our standard subscription is $99 a year. How much of that would you like to pay today? Customer: I would love to pay $99 Agent: Did you have a credit card other than the one on your account that you would like to use? Customer: I prefer to use the one on my account Agent: Absolutely! Agent: Once that has processed, you should see it in your shopping account. Is there anything else I can help you with today? Customer: Thank you. That would be all for today. Thanks Agent: Have a wonderful day! 
Agent: Thank you for contacting Acme.  How may I help you today? Customer: Yes I am not thrilled with seeing that I am paying $20 more for the same exact shirt Agent: Oh, I'm sorry to hear that Customer: I saw on your site for $49 yesterday now you want $69 Agent: Yes, unfortunately, our pricing algorithm takes a lot of different factors into account, and sometimes changes the prices quite dramatically Agent: However, if I may take a look at your account, there might be something that I can do Customer: Unfortunately you are not speaking my language dear Customer: I don't know what that all means I am 89 years old Customer: Tomorrows my birthday Agent: Oh, sorry about that.  Essentially, a computer sets out prices for us, and sometimes it leads to terrible surprises such as this one Customer: I don't like these darn computers are you real Agent: But given the circumstances, I can pull a few strings and get you yesterday's price Customer: ok now I understand that dear Customer: It's my birthday tomorrow Agent: Happy birthday, lets see if we can get you that new shirt just in time Agent: may I just gather a few bits of information from you so that I can take a look at your account Customer: This would make an old guy like me feel good my daughter didnt send the tie this year Customer: information? Customer: I am David Williams Agent: (ooh, I'm sorry to hear about that.  I'm sure she needed it for facemasks, and it was nothing personal) Agent: Thanks, Mr. Williams Customer: over at 4777 2nd Ave  La Fayette, TX 9163 Customer: Yeah proby right Agent: may I also ask your account ID and the order ID of any recent purchase.  They should both be visible on your screen Customer: yes dear it is the one with the numbers Customer: OQAIML1VZ3 Customer: sorry letters Agent: Yes, your account ID is the one with numbers and Upper-case letters Agent: and the Order ID should be the one that's nothing but numbers Customer: and here is the number I got with the order 8054805576 Customer: I hope that helps Agent: That's perfect, thanks Customer: I want to go in the store so I wont bother you guys but you know I cant Agent: Yes, I understand, but this is no bother to us at all Customer: You must be quite busy I imagine Agent: So what I can do for you, is that I can give you a short code, it'll just be a nonsense string of letters Agent: We are a little busy, but I can work from home, so that's a good thing Agent: I do appreciate your concern, though Customer: Thank you dear Customer: I am thinking if I can get it for that price I saw Agent: and as for your order, this string of letters that I give you, if you just copy that into the box that asks for either "Promo code" or "Coupon code" when you check out, it will automatically knock $20 off the price for you Customer: it would make an old guy have a happy birthday Customer: Okay so write these letters down? Customer: You going to give me some letters Agent: Yes, that would be the easiest way Agent: One second, please Customer: ok I'm ready Agent: there we are, the full code is: Agent: 1GXVN Agent: (that's the number "one" at the beginning) Customer: Okay I have it here now Customer: 1GXVN Agent: Yes, that's perfect Customer: Thank you dear Agent: You're very welcome.  I hope you have a great birthday tomorrow, even if you can't go out to celebrate Customer: I will give them this code to get my own birthday gift Customer: Thank you kindly Agent: You're welcome.  Is there anything else I could help with while we're here? Customer: Just have yourself a blessed day Agent: You too Customer: Thank you 
Agent: Hello, how can I help you today? Customer: I have a question about an item Customer: I've been trying for days to buy this Calvin Klein jacket but it never seems to be in stock. Can you confirm if you have any? Agent: It looks like we do not have it in stock currently, I'm sorry. Can I please have your name in order to send a complaint to the purchasing department? Customer: Crystal Minh Customer: I don't know why you seem to have any Customer: is it that much of a best seller or something? Agent: I have sent that complaint to them. I apologize for the inconvenience! That is one of our most popular jackets. Agent: If you'd like, I can back order the item for you. Customer: ok but you have no idea when it'll come in stock? Agent: I don't have an expected date, but it shouldn't be too long. Customer: ok put it on back order for me Agent: Ok, and would you like to use the credit card we have on file for you? Customer: that's fine Agent: I've made that purchase for you, it shouldn't be too long! Again, I apologize. Agent: Is there anything else I can help you with today? Customer: ok thanks Customer: that;s it Agent: You have a great day! 
Agent: Hello. How may I help you today? Customer: Hello! The Michael Kors Jeans are out of stock. Help! Agent: Oh let me see here. Agent:  May I have your name please? Customer: Joyce Wu Agent: I just sent a report to the purchasing department. Agent: That is one of our most popular items. Im sorry its out of stock. Will be getting more. Customer: This is ridiculous! Totally unacceptable! Agent: I can back order them for you? Agent: Or do you want to just check back later? Customer: I'll check back later Customer: goodbye Agent: Ok sorry about that. Agent: Have a nice day. 
Agent: Hello, how can I help you today? Customer: I would just like to check on the shipping status of my order.  I haven't received it yet. Agent: Okay, let me see what I can do Agent: Why is it you want to check the status? Customer: I haven't received it Customer: I've been waiting 9 days Agent: Okay, you're worried your item is missing? Customer: Yes Agent: Can I have your full name? Customer: Alessandro Phoenix Agent: And account and order ID's? Customer: Account ID: FSO81MWEMR Customer: Order ID: 4067712574 Agent: And lastly username and email. Customer: Username: ap135234 Customer: Email Address: ap135234@email.com Agent: Okay and you said you've been waiting 9 days? Customer: Yes Agent: Okay, given the length of time we'll ship a new order out to you. Agent: In order to do that I need your full address. Customer: 0631 Lincoln Ave  Baltimore, WA 54832 Agent: And just to be sure, what was the item again? Customer: Guess boots for $79 Agent: Okay, the new order will be shipped out to you ASAP Customer: Great, thank you Agent: Sorry about the inconvenience. Is there anything else I can do for you? Customer: No that's all Agent: Well then have a nice day! 
Agent: Thank you for contacting Acme.  How may I help you today? Customer: Hi I want to buy a shirt but I need to know a what color the buttons are I am hoping that they are black or brown Agent: Okay, I can take a look in our product manuals for you Agent: Yes, we stock the shirts that have dark-brown buttons Customer: Oh that's awesome it will match hopefully Customer: That's all I needed to know thanks a bunch Agent: Glad to hear it, have a great day Customer: Thank you 
Agent: Hello, how can I help you? Customer: hi i was wondering if i could update my order to overnight shipping Customer: i need it asap Agent: Let's see if I can help with that. Can I get your full name, account ID, and order ID? Customer: Sanya Afzal Customer: Account ID: NZPPGIYM8E Customer: Order ID: 0942165071 Agent: What is the current shipping status? Customer: out for delivery Agent: Hello, unfortunately it is too late to change the delivery date. However, this means the item will arrive either today or tomorrow. Customer: oh, well than that works out! Customer: Thanks for checking Agent: Is there anything else you need? Customer: that's it, thanks Agent: Have a great day! 
Agent: Hello, how can I help you? Customer: I got charged twice for my subscription. Agent: I'm sorry to hear that, I can fix it for you Agent: Can you please give me your full name or account ID? Customer: Sanya Afzal Agent: Do you also have your account ID available, so I can verify your identity? Customer: DFLXJQL7XV Agent: I was able to verify your identity. What level subscription do you have? Customer: guest Agent: Wait, you were charged for a guest subscription? Agent: That should be free. Customer: yes Agent: Sorry, my mistake Agent: We do have a fee for guest subscriptions Agent: Let me just check our system to see if you were billed twice Agent: I'm sorry, our system shows you were billed the correct amount Customer: Why does it show it twice on my bill then? Agent: I'm not sure. I can escalate your complaint to my manager, if you want. Customer: Yes, please Agent: I'm sorry for the inconvenience Agent: Is there anything else I can help with? Customer: Thanks, that's all I needed. Agent: Have a great day. 
Agent: Hi! how can I help you today? Customer: yes, i still haven't received my package Customer: and i would like to check on it Agent: I'm sorry to hear that. I would be happy to help. Can I have your full name, account ID, and order ID please? Customer: Sanya Afzal, account id is HLPC3IHBRK and order id is  3696863041 Agent: I will also need your username and email address. Customer: Sure, username is safzal96 and my email is safzal96@email.com Agent: How many days have you been waiting, Sanya? Customer: 5 days Agent: Okay, sometimes it can take up to 7 days for an item to arrive. Wait a couple more days and if you still haven't received it, contact us again so that we can have a new order shipped to you right away. Customer: ok, i can do that. Thanks so much for your help Agent: You're very welcome! have a great day. 
Customer: Hi Agent: Hi and welcome to Acme customer support. How may I help you today? Customer: I would like to lodge a complaint because the item I want is never in stock Agent: That's not good. I can look into that for you. May I start by getting your full name? Customer: Everytime I order it I get an email say whoops sorry out of stock :( Customer: Chloe Zhang Agent: One moment, Chloe. Customer: Thank you Agent: What item is it that you are having an issue with? Customer: I'm trying to buy a guess shirt Agent: Got it and was this just one size out of stock or is it every size is out of stock? Customer: I ordered the medium Customer: from what I can tell all sizes are out of stock Agent: Hmm, I see that as well. Agent: I'm going to make a note for our purchasing department. Customer: Ok thank you Agent: It should be back in stock within a few days unless there are issues with our supplier. Agent:  Is there anything else that I can help you with today? Customer: ok thanks for the info Customer: I appreciate your help today Customer: Have a good day Agent: Thanks for shopping with Acme. Have a great day! 
Customer: hi Agent: Hello, how can I help you? Customer: I want to check my order status... Agent: What are you checking on exactly? Customer: but I lost my phone so I can't get in because of my two factor authentificication Agent: Id happily help you get into your account. Agent: Can I get a name. Customer: great Customer: Sanya Afzal Agent: Okay, I found your account. Agent: Can I get your email now Customer: I don't have my email Customer: I can answer a security question Agent: That works! Customer:  Livingston Agent: Now I will send the reset code to your email. I will also be sending another link about how to practice the best security measures! Customer: thank you! Agent: The reset code I just sent to you will help you get into your account. Agent: Do you need any more help? Customer: I see it, it worked! Customer: that's all Agent: Have a great day Customer: you too 
Agent: Hi! Thanks for contacting Acme support. How can I help you today? Customer: I want to view my shopping history, but I can't access my account because I forgot my password. Agent: No problem, I'm happy to help. Can I get your full name? Customer: My name is Albert Sanders Agent: One moment Mr. Sanders. Agent: Do you have your username? Customer: Yes, it's just my password that I forgot. Agent: Okay, can I get that from you? Customer: My username is as183831 Agent: Only you can access your password for security reasons, but I can generate a new one for you. Is that OK? Customer: That's fine! Agent: I'll just need your pin number. Customer: My pin is 990624 Agent: Here's your new password, Mr. Sanders: wo67pwgdzu8 Customer: Thank you so much!! Agent: Is there anything else that I can help with today? Customer: No, that was all. Agent: Have a great day and thanks for shopping with Acme! Customer: Thank you! 
Agent: Hello, how may I help you? Customer: Hi.  My name is Chloe Zhang.  I had a question about the subscription service. Customer: What are the reasons a subscription would be canceled? Agent: You can cancel for any reason at anytime. However, you will still be billed for the current month and will receive benefits for that month. Customer: Ok. Agent: I hope that answered your question. Is there anything else you need? Customer: That was it.  Thank you. Agent: Okay, have a nice day. 
Agent: Hello, thank you for contacting AcmeBrands. How can I help today? Customer: Hello, I would like to check and see if you have a size large available for a particular shirt Agent: I can look into this for you. Customer: thank you Agent: We do normally carry size large in our shirts. Ifthey are listed as empty on the website then that means we are currently out of stock.  Our shirt sizes are restocked during the 2nd week of each month so if the larges are out of stock try checking ba Agent: Is there anything else I can help you with today? Customer: Ok I will check back then Customer: have a good day Agent: Thank you, you too! 
Agent: Hi! How can I help you today? Customer: i wanted to check my order history but i am unable to login as i forgot my password. Agent: I can help you with that! First I will need your full name and username Customer: Crystal Minh crystalm629 Agent: Thank you, Crystal. I cannot retrieve your password but I can generate a new one. I need either a PIN or the answer to your security question Customer: security answer is Alexander Agent: lo0wer9k17 is your new password Agent: Do you need help with anything else today? Customer: that is all i needed. Agent: Okay, have a great day! 
Agent: hello, how can i help you Customer: I would like to the state of my refund Customer: because i would like to add an item to my existing refund Agent: Okay I will be happy to help you with this. Agent: Can i get a full name Customer: Joseph Banter Agent: Okay, i found your account. Customer: great Agent: I will now need your suername, email and order id. Agent: username* Customer: Username: jb646306 Customer: Email Address: jb646306@email.com Customer: Order ID: 9528722302 Agent: Thank you everything looks good. The status of your refund is not started yet and it seems to have been processed by phone. You also want to add an item to the refund, correct? Customer: yes Agent: What is the item you want to return. Customer: Product: Jeans  Brand: Tommy_Hilfiger  Amount: $59 Agent: What is the price of the item that your originally got a refund for? Customer: Product: Jeans  Brand: Tommy_Hilfiger  Amount: $59 Customer: 100 Agent: Okay, I updated your refund. Customer: Thank you for that Agent: It should be coming to you soon. Customer: ok Agent: Do you need anymore help? Customer: That is everything Agent: have a great day. 
Agent: AcmeBrands, how may I help you? Customer: Based on an email I got, I think I am missing $40 worth of credits. And I just wanted to check on it. Agent: Let me help you with that. Agent: Could I have your full name or account id? Customer: My name is Joseph Banter Agent: What is the credit supposed to be from? Customer: From a promotional package that i bought. Agent: Thank you Agent: Let me check the system Customer: Thank you. Agent: There seems to be a problem with the website, you can log out and then log back in and you should be able to see the credit. It is showing up on our system. Customer: I'll try that. Agent: Can I help you with anything else? Customer: No, that was all!! Agent: Have a good day. 
Agent: Hello, how may I assist you today? Customer: Hello I purchased this jacket for my wife but it turns out she's a little to hefty to fit in it so i'd like to return it. Agent: Chat will end soon due to inactivity. Customer: *too Agent: May I have your full name, order id, and email address? Customer: Sanya Afzal. Email is "sa223552@email.com" Customer: The order ID is 7793529334 Agent: May I have your username? Customer: That would be sa223552 Agent: I am sorry, I h=am having trouble pulling up your account details. Agent: What is the purchase date and membership level? Customer: That's okay is there any other info I could provide to help? Customer: Just a moment Customer: Purchase date is 2019-12-20 Customer: My membership level is Gold Agent: You get unlimited returns as a gold member. Agent: What is your address please? Customer: That's good to hear! Customer: 0923 Brushwick Dr  San Lima, NY 74115 Agent: Return options include mail, in store, or UPS drop-off. Agent: The address is 448 Fairview Drive. Customer: I assume this is the store address? Agent: Yes. Customer: Understood i will drop it off shortly Customer: Thank you for your help Agent: Anything else I can help you with? Customer: Nope that's everything thanks again! Agent: Have a great day! 
Agent: good morning, how can I help you? Customer: I need to add to my refund of 100 dollars - I have some boots that I also need to return. Customer: My name is Albert Sanders Agent: oh sure! Agent: additional to this would give me your order ID, email and username Agent: please Customer: Order ID: 5525309934 Customer: Email Address: albertsanders407@email.com  Username: albertsanders407 Agent: ok, tell me the brand and product you want to add Customer: Boots by Calvin Klein for $89.00 Agent: ok i'm going to process the request now Agent: all set! Customer: thanks, that's all I needed. Agent: a pleasure to help you Agent: have a nice day! Customer: You too 
Customer: Are you there God?  It's me Norman. Agent: Hello, how may I help you? Customer: I ordered a Calvin Klein shirt for $84, but I received an email saying it was $104.  I just want to check the price.  Is it $84? Agent: Let me check that for you. Can you provide your full name, account ID, and order ID please? Customer: Norman Bouchard. Customer: Account ID: GOZKUB7J3D Customer: Order ID: 8900304302 Agent: Hello, it looks like you may have made an error. It doesn't look like this was a mistake on our end. What is your membership level? Customer: Bronze. Customer: No, I'm sure it said $84 when I ordered it. Agent: Unfortunately, this seems to be a customer error, so the fee stays. There is nothing else I can do. It looks like there may have been a price surge at the time of purchase. Customer: Ok I will return the item and cancel my membership. Agent: That sounds like it would solve the issue. Although you can't cancel a membership, it is free. Enjoy your week. Customer: I won't. Customer: Goodbye. 
Agent: Hello, how can I help you? Customer: Hi Customer: I wanted to see what the status is of  my subscription. Customer: Is it still active? Agent: Let me check on that for you Agent: Can I start by getting your full name or account ID? Customer: Albert Sanders Customer: Account ID: E3RNN0PEPJ Agent: Thanks. Can I also get your order ID? Customer: Order ID: 5535243833 Agent: Hello, it looks like your subscription is not currently active. You missed your $49 payment that was due yesterday. I am going to send you a link that will let you check this yourself in the future. Customer: Great! Can I renew it today? Agent: Yes, I can do that for you. Do you want to make the $49 payment with the card on file? Customer: Yes, thank you Agent: I have processed that payment for you and your subscription is now active again. Agent: Is there anything else I can help you wiht? Customer: That is all - thank yu! Customer: you Agent: Have a great day 
Agent: Hello, how can I help you today? Customer: Hi what is the status of my account Customer: Can I get free shipping from out of country Agent: Let me see, can I have your full name? Customer: Norman Bouchard Agent: According to what I'm reading yes, your account does offer free international shipping! Customer: Great. Thanks Agent: Any other questions you have about your account will be answered in the FAQ I'm going to send you via email. Customer: perfect Agent: Is there anything else I can do for you today? Customer: no thanks Agent: Well then have a nice day! 
Customer: Hello Agent: Hello! Thank you for contacting us today. How can I help you? Customer: My phone number is wrong on my account Agent: Okay. Let's get that fixed for you. Can I get your name please? Customer: Albert Sanders Agent: Alright, Albert. Can I get the current number on the account? Customer: 936-312-4196 Customer: The 4 should be a 5 Agent: Okay, I'll need to verify your identity first. Can I get your zip code, PIN number, and email address? Customer: 34585 zip Customer: as010077@email.com Customer: 848364 pin Agent: Perfect you're all verified! Alright so the correct number should be (936) 312-5196. Is that correct? Customer: Yep Customer: Great thanks Agent: Alright perfect. I have updated that in your account. Is there anything else I can help you with? Customer: No thats it. Thanks Agent: Thank you! Have a great day! 
Agent: Hi, how may I help you? Customer: Hi, I made a return but the charge hasn't been reversed on my card. Agent: Sorry that happened. I should be able to help Agent: So you returned an item already and you haven't received the credit, correct? Customer: Correct. You guys have the shirt I returned and I don't have the money yet. Agent: Can I have your full name or Account ID please? Customer: Crystal Minh Customer: I don't know my Account ID Agent: ok thank you Agent: I can use your Username, email and Order ID instead Customer: Username: cm509401 Customer: Email Address: cm509401@email.com Customer: Order ID: 4900549718 Agent: thank you Agent: Do you know how many days you have been waiting for your refund? Customer: About 5 days Agent: Ok, do you know your membership level? Customer: Bronze Agent: Thank you Agent: It often takes 7 days for the refund to go through. For this reason I can't put a refund through now, because it might give your account the refund twice Customer: Oh okay Agent: It should go through within the next two days Agent: however, you will need to contact us again if it doesn't. Sorry for the inconvenience Customer: That's okay, I'll keep an eye on my account. Agent: Ok great. Can I help with anything else today? Customer: Nope, that was it. Agent: Have a great day. Agent: Good bye 
Agent: Hi and welcome to AcmeCorp.  How can I help you today? Customer: I would like to pay the subscription fee because I want to keep my annual subscription active Agent: Sure, I'll be happy to help you with this. Customer: ok Agent: Can I have your full name please? Customer: Rodriguez Domingo Agent: Thanks, and next I need to verify your identity.  Can I have your account ID and order ID please? Customer: Account ID: 87YFVZ9H03 Customer: Order ID: 6797343652 Agent: Great, you're all verified. Customer: great Agent: The subscription fee is $99 per year.  How much of that would you like to pay? Customer: I would like to pay all of it right now with the card that is on file Agent: Okay, I have taken care of that renewal for you. Agent: Is there anything else I can help you with today? Customer: Okay, thank you for all your help Customer: That will be everything Agent: You're welcome, have a nice day! Customer: you too 
Agent: Hi! How may I help you today? Customer: I would like a refund because I changed my mind on the item Agent: Sure I can help with that. Agent: Can I have your name? Customer: Rodriguez Domingo Agent: Can I have your username, email address and order id Customer: Username: rdomingo155 Customer: Email Address: rdomingo155@email.com Customer: Order ID: 9309786506 Agent: how would you like your refund, gift, value to your account, check or credit card? Customer: the card that is on file Agent: How much was the item Customer: $64 Agent: I have issued a refund.  Is there anything I can help with today? Customer: That will be everything Agent: Have a great day 
Agent: Hello. How may I assist you today? Customer: Hi! I am on the website and I want to see my shopping history but I can seem to remember my password Customer: Do not get old.  I can not remember anything Agent: Okay. I can help with that. What's your full name? Customer: Rodriguez Domingo Agent: Can I have your account ID and an order ID as well? Customer: I do not have that since I can not access my account Agent: Got it. Agent: Do you know your username? Customer: rd119942 Agent: I won't be able to access your current password, but I can generate a new one for you. Agent: I either need your PIN number or the answer to your security question. Customer: My answer to my security question is Martinez Agent: Your new password is oa33c2maqkk Customer: Thank you for that information Agent: Is there anything else I can help you with? Customer: No thank you. I was able to get into my account Agent: I am so glad you got in. We appreciate your business. Have a great day! 
Agent: Hello. How may I help you today? Customer: HI! I want to check the status of my order, however I forgot my password Customer: Can you help please? Agent: Im sorry to hear that. I can help you out. Just know I will have to generate a new password. Agent: May I have your name please? Customer: Rodriguez Domingo Agent: And may I have the username? Customer:  rodriguezd389 Agent: Can I have your PIN or security answer? Customer: the security answer is SIngh Customer: Singh Agent: Thank you. Your new password will be kzk5n9wvsz Customer: oh that is long Customer: gotta write it down Agent: Is there anything else I can help you with? Customer: Thank you Customer: That's all Agent: Have a great day. 
Agent: Hi! How may I help you? Customer: Hi i'm having an issue searching. Everything i try doesn't provide any results Agent: Ok, just give me one moment to look into this. Customer: ok Agent: Can I please have your name? Customer: joseph banter Agent: Ok Joseph, please try logging out and back in again. Customer: i've tried logging out and back in Agent: Let me know if it works. Customer: this did not work Agent: Ok! Try clearing your cookies. You can do this by going into your browser settings and selecting "more details." Customer: ok the cookie thing worked. thank you for your help Agent: No problem! Can I help you with anything else? Customer: no i'm good thank you Agent: Perfect! If that's it I'll end the chat. Have a great day Joseph! 
Agent: Hello! How may I help you today? Customer: Hello Im checking on an order I placed Agent: Sure, I can help you with that! First, may I have your full name and/or account ID? Customer: Chloe Zhang Agent: Got it, thanks Chloe! I've pulled up your account. What would you like to check about your order? Agent: Some of your options include the shipping status, or the refund status, or the billing status, and so on. Customer: If the payment information is correct I believe the money may have been taken out of the wrong account Customer: I would like to know the shipping status Agent: I see, let's start with looking at the shipping status then. Customer: hello Customer: I would really like to know if this order is being shipped Customer: I do not understand what the problem could possibly be Customer: I am a little frustrated Agent: Sure, I can find that out for you. Sorry for your frustration! Please give me a second to gather the information that will be needed. Agent: Can I have your account ID and order ID, please? Customer: my account ID/ or my email address Agent: Your account ID, please, although I may also need your email address in a bit. Customer: I do not have my id at the moment is there another way you can search the order Agent: Sure, I believe I can use your email address and the order ID if you have those available? Customer: lets go with the email address Customer: that is all I have at the moment Customer: chloez28@email.com Agent: Thank you, and do you also have your order ID? Customer: no unfortunately I'm in a situation where I do not have all the information Customer: I would assume the email should suffice Agent: Hm, I'm sorry Chloe, but I cannot validate your purchase without your order ID. Customer: There is no other way Customer: to let me know if my order is being shipped Customer: well I have other information Customer: like my address Customer: what the product is Customer: etc Customer: well if there is no other way in helping me please let me know Agent: Unfortunately not, as far as I can tell. I'm sorry about that. Customer: ok well thank you Agent: It can often take a few days for something to ship - I'm sorry that I can't offer better advice to you, but hopefully your item will ship soon. Agent: Please have a great day, and I'm sorry I couldn't find the information you needed! Customer: ok 
Agent: Hello, this is John from ACME. How may I assist you today? Customer: Hi John. I been trying to look around your site and i just can't get the search bar to work. Agent: I'm so sorry to hear that. Let me see what I can do to fix that for you. Agent: What item were you searching for? Customer: I'm looking for the 84 dollar guess jeans. Agent: Okay. Let's trying searching for another item and seeing if that works. Customer: ok give me a second. Customer: nope didn't work Agent: Okay, then try logging out of your account and then back in. This occasionally works. Customer: ok Customer: I think that worked, the search is coming up now. Agent: That's great to hear! Is there anything else I can help you with? Customer: nope that is it, thanks Agent: Then thank you for being an ACME customer. Have a great day! 
Agent: This is Acme customer support. How may I help you today? Customer: I think I may be missing some credits from my premium subscription Agent: I'd be happy to look into that for you. May I get your full name? Customer: Crystal Minh Agent: One moment while I pull up your account. Agent: Crytal, where did these credits originate from? Customer: from my expedited shipping and other special discounts Customer: i have a gold membership Agent: Okay and was this a credit or a refund, specifically? Customer: credits Customer: it was from a one-time deal with a previous purchase Agent: Got it, thanks. Agent: I was thrown off by looking for your expedited shipping! Customer: busy day little off sorry Agent: Let me just look into our system for you. Agent: You are correct. How much of a credit are you expecting. Customer: 40 Agent: Perfect, just a minute while I put that in for you. Customer: thanks Customer: thank you Agent: This code is for your $40 credit: WB36B Agent: You should be all set on that issue. Is there anything else you'd like help with today? Customer: that is all thanks Agent:  Have a great day and we appreciate you shopping at Acme. 
Agent: Hello, how can I help you? Customer: I want to change the name on my account becuase it is spelled incorrectly Agent: Sorry to hear that, I'd be glad to help. Can I please have your name and account number? Customer: Alessandro Phoenix Customer: i don't know my account number. Agent: Mr. Phoenix, can you please verify your zip code? Customer: 45370 Agent: Thanks, and what is your phone number? Customer: Dont know it sorry Agent: I need to verify your identity, do you know your email address? Customer: alessandrophoenix153@email.com Agent: Thanks, and what is your PIN? Agent: Are you still with me? Customer: im here.i dont know my pin. why do i need all of this just to update my name? Agent: Mr. Phoenix it is for your own security. Do you know your username? Customer: alessandrophoenix153 Agent: Thanks, so much. Is Alessandro Phoenix the correct spelling? Customer: yes Agent: What is the incorrect spelling on your account? Agent: Are you still with me? Agent: I've updated your account. Is there anything else? Customer: NOPE, THANK YOU 
Agent: Hello, welcome to AcmeBrands customer service!  How may I help you today? Customer: I want to check the status of my order Agent: No problem, what do you want to know about your order? Customer: The delivery time is wrong and I want it changed Agent: Ok, let's start by getting your name Customer: Rodriguez Domingo Agent: Great, and what time change needs to be made? Customer: It needs to come later in the evening Agent: Ok, certainly.  I can help you there Agent: Let me verify your identity first Agent: what is your account id and order id? Customer: Account ID: 9HT1GZVANO Customer: Order ID: 3286118033 Agent: Great, that worked so I will now check what the system says Agent: This does seem to be a company error Agent: So I will go ahead and fix it Customer: Ok, that was easy Agent: Yup, we aim to please Agent: is there anything I can do to help you? Customer: Yea, just want to check how this happened? Agent: Might have been a technical glitch, this is outside of our purview Customer: Alright, fair enough Customer: That's it then Agent: Ok, thanks for your message today and have a great day! 
Agent: Hello and thanks for contacting AcmeBrands. How can I be of assistance today? Customer: Hi. I'm trying to finalize my purchase but for some reason my credit card keeps getting declined. Can you help me? Agent: Sure, I'd be happy to help you out with that. One moment. Agent: Can I get your first name so I can better address you today? Customer: Sure. It is Joseph. Agent: Thanks Joseph. I have a couple troubleshooting steps we can run through to see if we can resolve the problem you're having with your credit card today. Customer: That would be great! Agent: First thing, could you try entering your credit card information again and see if that makes any difference? Customer: Sure. Let me try that quickly. Agent: Sure. Customer: Okay. I did that and it still is saying invalid. Agent: Ok, no problem. Can you try logging out of your account, and then back in again? Sometimes that can resolve credit card validation issues. Customer: Sure. One minute! Customer: Okay. That still doesn't seem to have fixed the problem unfortunately. Agent: Ok, no worries. Can you check the expiration date on your credit card and make sure it hasn't expired? Customer: Let me look quickly! Customer: Oh my! I'm such a klutz. I was reading it as 2020 expiration but it was actually 2019! Agent: Thats perfectly alright, it's easy to overlook! Customer: Thank you for your help! Agent: No problem, happy to be of assistance! Is there anything else I can help you with? Customer: That was all. Thanks! Agent: Thank you for your business! Have a fantastic day! 
Agent: Hello, how can I help you? Customer: Hi.  My name is Rodrigues Domingo.  I am interested in this coming year's fall collection.  When will it drop? Agent: Seasonal collections are released on the third day of a month for the respective season. Agent: For fall, it is October 3rd. Agent: We do not offer a Winter Collection at this time. Customer: Ok  I will check back on October 3rd.  Thank you. Agent: Is there anything else I can answer for you today? Customer: That is all for today. Agent: Have a good day. 
Agent: AcmeBrands, how may I help you? Customer: I want know the price of stitching my name Agent: Sure let me help you with that. Agent: The stitching will depend on how many letters your name has. Customer: Joyce Agent: 30 cents per character for the first 15 characters Agent: so 1.50 Agent: for your name Customer: awesome thanks Agent: Can I help you with anything else? Customer: thats it Agent: Have a good day. Customer: thanks again 
Agent: Hello, how may I help you? Customer: Hi, I'm thinking about buying your guess shirt for my son Customer: He's really messy though, so I want to know how easy it is to remove a stain from the shirt Customer: like pasta sauce or something Agent: Sure, I can let you know how to do that. Could I get your name, please? Customer: norman bouchard Agent: To remove stains from the shirt you need to rinse it with cold water before it dries and wash it immediately. Agent: If its a dried stain you need to soak it in cold water for half and hour and scrub the area with dish soap. Agent: Is there anything else I can help you with? Customer: no that's it, thank you for your help! Agent: Have a great day! 
Agent: Hello! What can I do for you today? Customer: Hi I have signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. Customer: I would like to dispute your bill because you got charged twice for your subscription. Agent: Let me check on that for you, I'm sorry for the inconvenience! Agent: What is your full name, please? Customer: Name: Norman Bouchard Agent: Thank you, Norman. While I pull up your account, can you please tell me your account ID and order ID? Customer: Account ID: W8CDHGRTZX Customer: Order ID: 1967878670 Agent: Got it, thank you. Agent: What is your membership level? Agent: (Gold, silver, etc.) Customer: Silver Agent: Thank you. What is the amount of the discrepancy? Customer: $99 Agent: My system is telling me that you were not billed twice, so I can't do anything about the $99, but what I can do since you are a silver member is refund $10. Agent: I have done that, but I am unfortunately unable to refund more. I'm very sorry about that. Is there anything else that I can help you with, though? Agent: If not, I hope you have a great day! 
Agent: Hello, how can I help you today? Customer: Hi, I was wondering what happens if I'm late paying my subscription fee? Agent: Glad to help. May I have your name please? Customer: Alessandro Phoenix Agent: thanks Alessandro. Give me a second. Agent: You need to get an extension for paying the bill. Agent: Can you please let me know your Account ID and Order ID to verify your identity? Customer: I don't think so. Customer: I don't have an Account ID or an Order ID. Agent: what is your membership level then? Customer: I was thinking of buying some things and I just wondered what happens if I'm late on a payment. Customer: I'm a gold member Agent: I might have misread because you said you are late paying the subscription fee. Agent: Give me a second, please. Customer: I guess I probably am late. Customer: But I wanted to buy some things and didn't know what would happen. Customer: Sorry to be such a bother. Agent: Do you mean you will be late for paying the next bill? Customer: I'm really sorry but I probably am already late. Agent: I will give an extension since you are a gold member. Customer: So I can go ahead and order things? Customer: That would be great. Agent: Yes, sure. Customer: You've been a big help. Thanks Agent: You are welcome. Is there anything else that I can help you with? Customer: That was it, thanks Agent: Have a nice day! Customer: You too 
Agent: hello, how can I help you? Customer: My order is supposed to arrive tomorrow afternoon but I just got an email implying otherwise.  Can you check on that for me? Agent: I can take a look at that and see what is going on. Agent: Can I have your full name and account id, I will look into this. Customer: Alessandro Phoenix Customer: Account ID: 7G8V0AOHDX Agent: Alright then now I just need the order id to verify identity. Customer: Order ID: 8529116710 Agent: Identity has been verified, to take a look at the purchase I just need username and email Customer: alessandrop951 Customer: alessandrop951@email.com Agent: The system is telling me that the order is as it should be, the email seems to be an error. Agent: You look good to go on the delivery date. Customer: Okay thank you for checking Agent: No problem, can I do anything else for you? Customer: No that is all Agent: Have a great day. 
Agent: Hi! How may I help today? Customer: Hello. I need to change the delivery time on my order please. Agent: Sure I can help with that Agent: Can I have your name? Customer: Crystal Minh Agent: Can I have your account id and order id Customer: Account ID: DW9LFOA7L9, Order ID: 2295525627 Agent: What is the shipping status Customer: It says In Transit Agent: Unfortunately, the order has already left our warehouse.  It is to late for me to change the delivery time on the order.  I do apologize for that Customer: Shoots, I was hoping to wear it tonight to a party. Agent: I am so sorry! It should be there tomorrow.  Since it will be to late, if you do not want to keep contact us tomorrow and we can start a refund for you Customer: Okay that's fine. I'll just freeze to death. ;-) Agent: haha, I hope it works out for you Agent: Anything else I can help with today Customer: That's all, thanks! Agent: Have a great day 
Agent: Hello and welcome to AcmeCorp.  How can I help you today? Customer: Hi, I didn't realize when I placed my order that the cost of shipping was so high. Customer: Is there any way you could just cancel my order for a refund? I really can't afford the extra cost Agent: Yes, I will be happy to help you with that!  Can I get your full name please? Customer: Joyce Wu Agent: Next, can I get your username, email address and order ID please? Customer: jwu48136@email.com Customer: jwu48136 Customer: 2725628779 Agent: Thank you, you're all validated.  Can I have the shipping status? Customer: out for delivery Agent: Since the item is out for delivery already, the best I can offer is $8 off the price of the shipping.  You should see that credit in a few days. Customer: oh great thank you so much! Agent: You are so welcome.  Is there anything else I can help you with today? Customer: no that was all! Agent: Great, have a wonderful day! 
Agent: Thank you for contacting Acme Brands. How can I help you? Customer: I want to check on my shipping status because I never received my package Agent: Did you receive an email about something being wrong with your shipment? Customer: No I just never received my package Agent: I'm sorry to hear that. Could I have your name or account ID to pull up your account? Customer: Joyce Wu Agent: I've pulled up your account, Joyce. In order for me to locate your order, can you provide me with your username, email address and the order ID? Customer: Username: jwu15425 Customer: Email Address: jwu15425@email.com Customer: Order ID: 6072880470 Agent: How many days have you been waiting for your order? Customer: nine days Agent: It typically takes a couple of days to receive orders, but 9 days is too long. I would be happy to place a new order for your products. Customer: OKay I think I would like that Agent: Could you provide me with your shipping address and the products in the order please? Customer: 2074 Lexington Ave  Raleigh, MI 90959 Agent: Thank you and what product was in your order? Customer: Product: Shirt Brand: Michael_Kors Amount: $79 Customer: Product: Jacket Brand: Michael_Kors Amount: $84 Agent: I'm sending you a new order with those products and you should receive it in the next few days. Is there anything else I can help you with? Customer: That will be all Agent: Great! I hope you enjoy your weekend. 
Agent: Hello! How may I help you? Customer: Hi. I signed up to be a silver member. Can you check the status on that. Agent: Of course. Agent: May I have your full name and account ID? Customer: Yes, my name is Crystal Minh, account ID is WMA7E9ZFUN Agent: What would you like to know about your account? Customer: How long does the silver membership last? Agent: Of course. Agent: May I have your order ID? Customer: 3415333959 Agent: Thank you. Agent: It looks like your subscription is no longer active. Customer: Is there any way to reactivate it. I'd like to keep that service Agent: Of course. Agent: The amount due is $14. Would you like to pay that? Customer: Yes, please. There are great benefits, it's worth it. Agent: I have used your card on file and your account is now active again. Agent: Is there anything else I can help you with? Customer: Great, thank you so much. That is everything. Agent: Have a great day. 
Agent: Hello, how can i help you today Customer: Hi, I was charged for an order I never placed. Customer: Order ID: 3836870519 Customer: Name: Sanya Afzal Agent: Okay let me help you with that Customer: Username: sanyaafzal026 Agent: lastly i need your email to confirm the purchase Customer: Email Address: sanyaafzal026@email.com Agent: Okay, could i have your membership level please Customer: Gold Agent: Great, it was a problem on our end sorry i have credited your account Customer: Thanks, that's all, goodbye. Agent: Is there anything else i can help you with today Agent: Have a nice day 
Agent: Hello, how can I help you today? Customer: I need to return an item I ordered, I got the wrong color by mistake. Agent: No worries. Can I have your full name? Customer: Sure. Rodriguez Domingo. Agent: And your username, email, and order ID? Customer: rodriguezd214 Customer: rodriguezd214@email.com Customer: 9844391353 Agent: And your membership level? Customer: I'm just a guest. Agent: Okay, when did you order the item? Customer: March 3rd, 2020. Agent: Okay, that's within the last 30 days so you're good. Customer: Great! Agent: Can I have your full address please? Customer: I live at  0049 Circle Drive Customer: Brighton, CA 94971 Agent: And how would you like to process this? By mail, in store, or at one of our drop off centers? Customer: A drop off center sounds convenient. Customer: Is there one near me? Agent: There should be, as we have them in most major markets Customer: Let's do that then. Agent: Okay Agent: Everything else you need to do is outlined clearly in the email that's sent to you with your shipping label Customer: Super, I'll check my email for that. Agent: Hopefully it'll go easily enough. Is there anything else I can do for you? Customer: No, that's all I needed today. Thanks for your help. Agent: Well then have a nice day! 
Agent: Hello, how can i help you Customer: Yes i Customer: I'm trying to use this promo code and it keeps saying invalid. When it shouldn't Agent: I will be happy to help you with this issue. Agent: Can I get a name please. Customer: Albert Sanders Agent: Okay when did you get your promo code. Customer: 5 days ago Agent: Okay I will ask the system if this is a valid error now. Agent: Yes this is a error with our system So I will provide you a new working promo code now Customer: great Agent: Here it is : SP0S5 Customer: thank you Agent: Do you need anymore help? Customer: that will be all Agent: Okay have a great day! 
Agent: Welcome to AcmeBrands. How may I help you? Customer: I want to check subscription status. Agent: OK. Let me help with that One moment. Customer: the due date of it. Agent: Sure. Agent: May I start with your full name or account ID? Customer: Norman Bouchard Customer: IILKNFUHHF Agent: Thanks Norman, I have pulled up your account. Agent: What is your order ID Customer: 9505083407 Agent: Thanks. I was able to verify your ID Agent: Your subscription is active. The due date is three days from now. $55. Please use this lin to check on it whenever you need. Customer: thank you Agent: You're welcome. Anything else I can help with? Customer: no 
Agent: Hello, how can I help you today? Customer: I would like more information about these $69 Guess boots Customer: do they have a warrenty Agent: All of our products come with a one year warranty against material defects and workmanship errors. This warranty does not however cover normal wear and tear. Customer: alright thanks, that will be all :) Agent: You're welcome, have a nice day. 
Agent: Hello Customer: Hi.  My name is ALessandro Phoenix.  My Order ID is 0130050222.  I would like to return these Tommy Hilfiger boots for $94 and add this refund onto my existing refund of $100 if possible? Agent: Okay Agent: I need to confirm that your purchase is valid Agent: Give me your username, email and order id Customer: Sure.  My username is aphoenix980, my email is aphoenix980@email.com. Customer: I gave you the Order ID above. Agent: Validated Agent: Completed. I have added the extra item refund to the existing one Agent: All done Customer: Great.  Thanks! Agent: You are welcome. Will this be all for today? Customer: Yes 
Agent: Hello, how can I help you? Customer: I have questoins about a premium subscription shopping service I signed up for. Agent: Okay, what did you want to know? Customer: I want to keep the subscription but I need to find out how much is due. Agent: Let's find that out. Can I get your full name, account ID, and order ID? Customer: Name: Alessandro Phoenix Customer: Account ID: YS0XTSRF0N Customer: Order ID: 8023361134 Customer: Hello. Are you still there? Agent: Yes, I am checking on that Agent: Thanks for that information Agent: It looks like you have a payment of $14 due tomorrow Customer: I would like to pay that now. Agent: I will send you a link that will let you look this up in the future as well. Agent: Do you want to use the card on file to pay? Customer: Yes. Agent: Perfect, I went ahead and processed that payment for you Agent: You should be set! Agent: Anything else I can help you with? Customer: No, that is all. Agent: Have a great ady 
Agent: Hello! Thank you for choosing AcmeBrands. How may I assist you? Customer: I want to remove the second shirt I ordered. My wife doesn't want it now Agent: I'll be happy to assist you! So to confirm, you purchased two items and wish to remove one of them from your order? Customer: Yes! Agent: May I get your Full Name or Account ID, please? Customer: My name is Crystal Minh Agent: Thank you, Crystal. I'll also need your Account ID and your Order ID, please? Customer: Order ID is 1582970982, account ID is HFLD8DB5N2 Agent: Perfect, thank you. What is the shipping status of your order? Customer: It says it is out for delivery Agent: And your Membership Level, please? Customer: It is silver Agent: Great! I can offer you an immediate refund for the unwanted item, and then when it arrives, you can call customer support and they'll issue you a shipping label for the return. Customer: Thank you! Agent: What is the cost for the item you'd like to return? Customer: It was 94 dollars Agent: Perfect. Your refund has been issued. Is there anything more I may assist you with today? Customer: No, Have a great day!! Agent: Thank you so much for contacting AcmeBrands customer service. Have a great day! 
Agent: Hello, how can I help you? Customer: Hello Customer: I have an issue with my account Customer: Today I logged in and saw that I have one of those premium subscription things Customer: I don't want that! Customer: It's so overpriced Customer: Can you fix it? Agent: Let me check on that, what is your full name? Customer: I never bought one Customer: Crystal Minh Agent: How exactly did you find out you had a service added to your account? Customer: I logged in Customer: And I saw it there Customer: "You have a premium subscription" Customer: It said Customer: Can you help me fix it? Agent: Do you have an order ID for it? Customer: I dont Agent: Okay. Customer: As I said before, I never ordered it Customer: I think you added to my account by accident Agent: Did you receive an email confirmation in addition to seeing it after you logged in? Customer: Hmmm Customer: I'm checking my email now Customer: Yes, I see an email confirmation Customer: "Congratulations on your premium subscription! Enjoy our wonderful benefits" Customer: That's what it says Customer: But I never ordered one Agent: Sometimes the system makes errors. I'm very sorry about this, I will remove the service for you. Customer: Great! Customer: Can you also refund my money? Customer: I'm looking at my credit card statement and I've been charged for it Agent: Yes, I am going to be refunding you $40. Customer: Oh great Customer: thank you!!! Agent: I'm sorry for the inconvenience, is there anything else you need today? Customer: nope Agent: Okay, thank you and have a nice day. 
Agent: Hi! How can I help you? Customer: Hi, I made an order, but I think my payment method is wrong Agent: ok, I'd be happy to help! Agent: May I have your name please? Customer: Sanya Afzal Agent: thanks! How did you originally make the payment? Customer: with my Debit Card Agent: ok, and may I have your zip code, order ID and PIN number please? Agent: Sanya? Customer: Yes, my zip is 70904 Customer: Order ID is 7619431879 Customer: I don't know if I have a PIN number Agent: how about your phone number? Customer: (846) 934-0914 Agent: Thanks so much for that info! What payment method would you like to use? Customer: I would like to change that over to PayPal Agent: OK great, I've gone ahead and updated that in our system. Was there anything else I can help you with? Agent: Well you have a wonderful day ok? Thanks for chatting! 
Agent: Thank you for shopping with AcmeBrands! How may I help you? Customer: Hi, I reeived an e-mail stating my items shipped but they differ from my order.  Can you tell me if my Guess jacket for $94 shipped? Agent: Sure, let's find out. May I have your full name? Customer: Joyce Wu Agent: May I also have your account ID and order ID? Customer: Account ID: CCMHXHTU2N Customer: Order ID: 9161770203 Agent: Now to validate your purchase, may I have your user name, email address, and order ID? Customer: Username: joycewu0 Customer: Email Address: joycewu0@email.com Customer: Order ID: 9161770203 Agent: Thanks! Now I'll find out what happened. Agent: Your shipment is fine, your jacket has shipped. Customer: Great, thank you! Agent: Is there anything else I can help you with? Customer: no, thanks Agent: Okay. Have a wonderful day! 
Agent: Hello, how can i help you? Customer: I am trying to sign into my account and have forgotten my password Agent: I'd be happy to help you recover it. Agent: Can i get a full name Customer: Crystal Minh Agent: Okay, I found your account, crystal. Agent: Can i get a username now please. Customer: cryminh Agent: Now can i either get pin number or security question answer Customer: My security answer is Livingston Agent: Great, here is the password, hw31jmt8frq Customer: Thank you! Agent: Can i help you with anything else. Customer: That is all today Agent: Have a great day. 
Agent: Hi, how may I help you? Customer: Hi there! So I ordered something earlier and I wanted to get the shipping speed changed to overnight? Is this the right place to do that? Agent: Yes, I can help with that Customer: Amazing! Agent: So you just need to upgrade to overnight shipping, correct? Customer: Yes please Agent: Can I have your full name or Account ID please? Customer: Certainly! Customer: E8QSQPXCP8 Customer: The account should be to Albert Sanders Agent: thank you Customer: You're very welcome Agent: Can I have your Order ID please? I'm going to look up your order real quick Customer: Of course it's 5820477215 Agent: Do you know the Shipping Status? Customer: Ummm it shouldn't have shipped yet but let me check Agent: ok, thank you Customer: ................WELL NOW, don't I look silly. Uhhh looks like it already delivered Customer: You must have been mighty fast if made it already get here! Customer: Sorry about that. i guess I should have double checked before coming here Agent: no problem, at least it should be arriving there soon Agent: and now you don't have to pay for delivery Customer: Sure should. Probably at the door right now Customer: Even better! Customer: Thank you again, and sorry for wasting any time Agent: I hope so! Can I help with anything else? Customer: All's well on my end thank you Agent: ok have a great day! I hope your package arrives soon! 
Agent: Thank you for contacting Acme brand. May I have your name please? Customer: I have a refund that is owed to me that I haven't received yet, and now I have another item that I need a refund for. Agent: ok sure i will be happy to help! what is your name please Agent: and your account ID and your order ID please Customer: My order ID is 9952696593, and y Account ID is 937401. My name is Norman Bouchard. Agent: thank you! Customer: You're welcome. Agent: so how much were you supposed to receive in the first refund? Agent: and may i have your user name and email please Agent: are you there? 
Agent: Hello! Thank you for contacting us today. How can I help you? Customer: I've got an issue with a shipping charge Agent: Okay. Can I get your name please? Customer: Norman Bouchard Agent: Thank you, Norman. And what is your issue with the charge? Customer: Well, I bought this shirt as a gift for my son, and the shipping cost is way too high.  I'm on a budget here. I need some help with this charge. Agent: Sure. Can you provide me your username, email, and the Order ID? Customer: Yeah, my username is nbouchard283, my email is nbouchard283@email.com Customer: I have to look up the order ID Customer: Okay, it's 8077418155 Agent: Great. Thank you, Norman. Can you let me know the status of the delivery. Customer: Let me look.... Customer: Okay, it says in transit Agent: Great. I can waive the shipping fee on this order since it's only in transit. Customer: That's great. That's a huge help. Agent: Can I help you with anything else today? Customer: Nothing else. Thank you!!! Agent: Thank you and have a great day! 
Agent: Hi, how can I help you? Customer: Hi there. I need to access my account but I have no idea where I wrote down my user name. Agent: oh, that's not a problem I can help you! Customer: Thanks. Agent: May I start by getting your name please? Customer: It's Alessandro Phoenix Agent: Thanks, I'll also need your zip code and phone number. Customer: My zip is 91839 and my number is 435-704-8471 Agent: Great, I am showing your username to be aphoenix1 Customer: WOw, now I feel stupid. That makes sense. Agent: haha, no problem! was there anything else I could help you with? Customer: That's all for today. Agent: ok, have a great day! 
Agent: Hello, how can I help you today? Customer: Hi! I would like to check the status of my order. The thing is that I only ordered one item but the email i received an email saying I ordered 2 items Agent: Glad to help. May I have your full name please? Customer: Rodriguez Domingo Agent: Thanks Rodriguez .To verify your identity, I also need your account id and order id please. Customer: Account ID: B3BQO8R1FJ Customer: Order ID: 3369246416 Agent: Perfect. Agent: what is the shipping status? Customer: in transit Agent: thanks. Agent: Since it is in transit, you need to wait until the item arrives and call back to customer support to start the return process. I am sorry that it is our company's mistake. Agent: but I can offer the refund to you now. Customer: Okay. That sounds good Agent: How about is the refund? Customer: $59 Agent: a refund has been initiated. Customer: Thank you Customer: appreciate it Agent: Great, is there anything else that I can help you with? Customer: Thats all. Thank you Agent: Have a nice day! 
Agent: hi how can I help you? Customer: I'm wanting to order something but the website is going so slow I can't even begin to try to order it. Agent: oh i am sorry to hear that Agent: are you trying to search? Or is it just not even loading? Customer: It's loading, it's just very slow trying to do anything on this site. Agent: is the problem getting searchr results or is it that you cannot add something to your cart? Or just lag in general? Customer: Just lag in general Agent: i see. well please close down the other tabs if you don't mind Customer: Ok, I did that Agent: no better? Customer: No, I don't see a difference Agent: can you visit any other websites? Agent: are you able to load a different page? Customer: Yeah other pages load fine Agent: OK. Please logout and then login again. That usually works! Customer: Ok, I tried that, it seems to be good now. Agent: oh great Agent: is there anything else? Customer: Thanks, that's all I needed Agent: OK have a good day 
Customer: Hi, I need to cancel part of my order Agent: Okay, I'd be glad to help. Can I have your name and account number? Customer: Norman Bouchard Customer:  9SIU07HMO7 Agent: Thank you Mr. Bouchard. Can I have your username, email address and order number? Customer: Order ID: 6416384753 Customer: i don't know my username Agent: No problem, I was able to successfully locate your account. Did the order already ship? Customer: i'm not sure Customer: yes, i think so Customer: my spouse said there's no way he's wearing anything made by someone named Tommy so I need to cancel that product Customer: you still there? Agent: I understand. Agent: What is your membership level? Customer: Gold Agent: Okay, which item would you like to return? Customer: the Tommy jacket Agent: Okay, and how much was it? Customer: $69 Customer: awesome Agent: Okay, I've refunded the amount. Please call us back for a return shipping label when you receive your order. Customer: can do. thank you Agent: You're welcome. Is there anything else? Customer: no, i'm set. 
Customer: hello Agent: Hello, how can I help you today? Customer: yes i was on your site yesterday and looking at an item i wanted came back today and the item is higher. Customer: It was just cheaper yesterday Agent: I see. Please hold for a moment while I check that. Customer: ok Agent: Could I get your name or account ID please? Customer: sure Sanya Afzal and my account id is KKJA2AWB58 Agent: So you said that the price was lower yesterday? Customer: yes and today not even 24 hours later the price has went up Agent: Could I have the order ID please? Customer:  Its Order ID: 5663661334 Agent: Thank you for that info. Customer: welcome Agent: Sometimes pricing algorithms will change dynamically, it's kind of out of our control unfortunately. Customer: I thought once the item is in my cart i had 24 hours to buy it at that price? Customer: Is it anything you guys could do just this one time? Agent: I'm pleased that I am able to offer you a promo code: FDYCD Customer: oh thank you so much for this Agent: That's my pleasure. Is there anything else I can help you with? Customer: that will be all Agent: Okay, have a great day. Customer: you too 
Agent: Hi! Thanks for contacting Acme. How can I help you today? Customer: Hi, can you check my order please? I think I was charged an extra fee Customer: Can you let me know what amount it shows on your end? Agent: Of course, I can look into that for you. May I get your full name? Customer: Alessandro Phoenix Agent: Okay, can I also get your Account ID and Order ID? Customer: AATEIWBEJJ Customer: 7804037229 Agent: Great, thanks. Agent: One moment, Mr. Phoenix. Agent: My system isn't showing an error. Can I get your membership level? Customer: bronze Agent: It looks like that fee was supposed to be on your order. Customer: what was it for? Agent: It was a special administrative fee covering the extra costs associated with your purchase. Agent: Unfortunately, I can't remove it. Customer: oh, okay Customer: thank you for checking Agent: Is there anything else that I can help you with today? Customer: no that was it Agent: Have a great day! 
Agent: Hi, how can I help you today? Customer: Hello Customer: I lost my phone recently Customer: It was the phone that I use for my two-factor authentication Customer: Now I can't get into my account Customer: Can you help me? Agent: Yes, I can send you a code but I need some information first. Customer: Okay Agent: I need your full name or the account ID? Customer: Rodriguez Domingo Agent: Ok, and an email address so I can send the code to you. Customer: rdomingo059@email.com Agent: I will also send you a link detailing other practices we recommend to ensure your account security. Customer: Okay I am checking my email now Customer: I see the code! Customer: I am going to try to get into my account Agent: Great! Customer: The code worked! Customer: I am in! Customer: Thank you! Agent: Is there anything else I can assist you with? Customer: No, that was it Agent: Have a wonderful day. Customer: You also 
Agent: Hi there! What can I do for you? Customer: hey Customer: just placed an order and wouldlike to add to it Customer: is that possible? Agent: Sure! What is your name? Customer: Crystal Minh Agent: Thank you, Crystal. Can you also tell me your account/order ID's, please? Customer: 5OKM4MYBWT Customer: 3549997176 Agent: Got it, thank you! Agent: What is the shipping status of your order? Customer: i think it is order received Agent: Perfect, then it's early enough for us to make changes. Customer: great1 Agent: What would you like to add? Customer: SOME jeans Agent: Okay, what brand? Customer: clavin klein Customer: 74 Agent: Okay, I've made the purchase for you, and they will be added to your order! Agent: Can I help you with anything else, Crystal? Customer: wow Customer: thank you Agent: You're welcome! Customer: that;s everyting Agent: Okay, have a wonderful day! 
Agent: Hello, how may I help you? Customer: I have a shipping question - does my account include free shipping? Customer: free shipping from out of country that is Agent: Let's see what we can find out. Customer: I'm a gold member Agent: So the items in your cart qualify for free shipping if the pretax total exceeds $25.00. Customer: great it's 84 dollars Agent: Fantastic, then yes it is definitely free shipping for you. Customer: good to know.  Thank you Agent: Is there anything else I can help you with today? Customer: That's all I need. Have a nice day. Agent: Thank you, have a great rest of your day! 
Agent: Hi, how can I help you? Customer: I want to confirm the shipping date because I got an email notification implying otherwise Agent: ok, sorry about that, I am sure I can help. May I have your name please? Customer: Name is Alessandro Phoenix Agent: Thanks, May I have your account ID and order ID as well please Customer: Account ID: 3ORONFNNLB, Order ID: 4626009074 Agent: Thanks for that info, I'll also need your user name and email address Customer: Username: alessandrop866, Email Address: alessandrop866@email.com Agent: Thanks for that info! It looks like that email was sent in error - everything looks fine Agent: Your delivery is still showing on time Customer: Okay Agent: Sorry about the confusion! Was there anything else I can help with? Customer: No Agent: ok, well you have a great day! 
Agent: Hello! Thank you for contacting us today. How can I assist you? Customer: I went to buy this pair of jeans but the price went up by ten dollars since yesterday Customer: I already had it in my cart Agent: Oh I'm sorry. Let's see what we can do to resolve that. Can I get your name please? Customer: Joseph Banter Agent: Okay can I get your Account ID and Order ID as well please? Customer: Acct. Id: G3BBKVOZZA Customer: order id  7927049972 Agent: Okay. Unfortunately sometimes items do change in price and it is completely outside of our control. Customer: What about splitting the difference? It was in the cart. Agent: I can offer you a promo code if that would be sufficient? Customer: okay Agent: Okay your promo code is: Q0LYB. I apologize for the inconvenience. Agent: Is there anything else I can help you with today? Customer: That's it, thanks for the help Agent: Thank you and have a great day! 
Agent: Hello. How may I help you today? Customer: i would like to check the state of my refund. just to double check the status along with the payment method Agent: Sure. May I have your name please? Customer: Alessandro Phoenix Agent: Thank you. One moment please. Customer: ok Agent: Can I have your username, email, and order ID also? Customer: alessandrop957. alessandrop957@email.com . 4516198279 Agent: Thank you. lets take a look here. Customer: ok Agent: Your refund is still in progrees. I see that you started this refund by phone. Customer: ok and what is the payment method Agent: It is by phone Customer: pk Customer: ok Agent: That is how the it was initated Agent: Is there anything else I can help you with? Customer: that is all. thank you Agent: Great. Have a nice day. 
Agent: Thank you for being an AcmeBrands customer! How may I help you? Customer: i want to buy a jacket but my credit card keeps getting rejected Customer: please help! Agent: I can definitely help with that! Can you check the expiration date on your credit card? It may need to be updated. Customer: sure, i just checked and it is good Agent: Okay. Can you log out and log right back in? Customer: Oh that seemed to work!! Customer: thank you! Agent: Great! I'm glad we figured it out. Is there anything else you need? Customer: that's all Agent: Okay. Have a nice day! 
Agent: Hi, how can I help you? Customer: Hi, I need my order really fast and I was wondering if I could get faster shipping? Agent: Sure, I'd be happy to assist you. May I have your name please? Customer: It's Alessandro Phoenix Agent: Great. Are you looking to upgrade to overnight shipping? Customer: Yeah, that sounds great! Agent: OK, I'll need your account ID and order ID please Customer: Sure, account ID is LBX06ZSLGY.  And Order ID is 4951267638 Agent: Perfect, thanks for that info. Can you tell me the shipping status please? Agent: Alessandro? Customer: It's Out for Delivery Agent: OK, unfortunately if it's out for delivery it's too late to upgrade to overnight shipping but the good news is that you'll have it delivered today! Agent: Is there anything else I can help with today? Customer: Oh okay.  Thanks then, no that's it. Agent: ok, well have a great day! 
Agent: Hello! HOw may I help you? Customer: I'm desperately in love with this pair of boots, and I can't afford them at full price. So I decided to use a promo code I have, but every time I try to enter it, I get a message that the code is invalid. Agent: Oh no! That's sad. Let me help you with that. I understand wanting a pair of shoes you just LOVE. Agent: May I have your full name or account ID? Customer: I appreciate that! Shoes are my life! Customer: Alessandro Phoenix Agent: THank you. I have about 40 pairs of shoes. I understand. :) Agent: Is the promo code date within the past 7 days? Customer: No, longer than that. I believe I got it 9 days ago. Agent: Most codes only last 7 days, but let me see if there is something I can do for you. Customer: You're the best :) Agent: It seems the code is out of date. Let me look around some more. What is your membership level? Customer: Bronze Agent: Since you are a valued member, I will generate a new promo code for you! Agent: YEVR6 Agent: Go and buy those shoes!! Customer: Haha - I will! Thank you!!! Agent: Have a great day! 
Agent: Hello, how can I help you today? Customer: I cannot access my account because I lost my phone for the two factor authentication Agent: That's too bad, let me see if I can help with that. Customer: Ok Agent: To reset the two factor factor authentication I'll need to send a code to your email. Agent: Could I get your name or account ID? Customer: Okay, I don't have my email address Customer: Joseph Banter Customer: I also don't have my account ID Agent: That's a bit challenging, do you have your PIN number? Customer: 508425 Agent: Okay, I'm going to send the reset code to the email we have on file. Customer: perfect Agent: It's good to follow safe security practices, allow me to send you a link about security best practices. Customer: Okay thank you for that Agent: So that's all okay then, yes? Customer: Yes Agent: Is there anything else I can help with? Customer: That is everything Agent: Have a good day. 
Agent: hello! Agent: how can I assist you? Customer: I want to order some boots, but I am not sure if I can order the correct size. If I have to return them, what is your refund policy? Agent: I'd be happy to help with that, let me research that for you Customer: That would be great. Agent: Our return policy depends on your membership level. Do you know your membership level? Customer: Yes, I am a silver member. Agent: Are you asking about the return policy or the refund policy> Customer: I would like to know the refund policy. Agent: just so I can make sure I understand exactly what you need Customer: I wasn't clear. Sorry. Agent: OK, refunds are only available on items that haven't shipped yet. Agent: You would just need your order ID, username and email address handy before requesting a refund Agent: Is there anything else I can help you with? Customer: No, that is all. Thank you. Agent: You're welcome, have a great day! 
Agent: Hello Customer: I'm kind of in a bind. My car broke down last week, and I am seriously strapped for cash. I need to save some money somewhere. I'm hoping you can help me out with shipping. Agent: Ok Agent: What type of help do you really need? Customer: Can I move the shipping date to next week? That way I won't have to pay for the shipping. Please!!! I'm desperate! Agent: I understand you now Customer: So can you help? I need the cash bad Agent: Yes I can Agent: Give me your full name Customer: David Williams Agent: Also give me your account id and order id Customer: Account ID: 6BTM5IR51H Customer: Order ID: 3698272003 Agent: What is the shipping status of your order? Customer: Let's see here...it says delivered, but I'm at the office, so I don't know. I haven't seen it yet. Agent: The item has already shipped and the date cannot be altered Customer: Man! That stinks! I understand though. Agent: What is membership level? Customer: It' gold Agent: I can only add a credit back into your account for the amount of the shipping fee Customer: That's better than nothing! Thanks! Agent: Just check back in the next 10 mins Agent: Will this be all? Customer: Yeah, that's all. Thanks again. 
Agent: Hello, how can i help you today Customer: Hey, the website is running so slowly. I can't do anything, it's so slow it's unusable. Agent: Sorry about that, could you try re logging into your account and seeing if it is still slow Customer: Yes I will try that Customer: It's still very slow. Agent: Okay, could you see if other websites are also running slow please Customer: Yes they are running fine. It's just this site. Agent: Okay, i will let our website team know that they are having issues and they will get to work on the issue. Agent: In the meantime if you know what you want to purchase i could do it on my end unless you want to wait Customer: Okay thanks. Customer: Yes the CK shirt, $79. Agent: Okay i bought it with the card on file and will have it shipped to your adress. Agent: Is there anything else i can do for you Customer: I appreciate your help. I'll check back on the site in a few hours. Customer: No thank you very much. Agent: Great, have a good day 
Customer: Hi Agent: Hi! How can I help you today? Customer: Your company made a mistake Customer: I need you to fix Customer: it Agent: Sure, what happened? Customer: I bought a premium subscription from you recently. On my bill, I was charged twice for it Customer: I don't want to pay extra Customer: Can you fix this? Agent: Absolutely. Agent: Can I please have your full name or account ID? Customer: Joseph Banter Customer: Call me Joe Agent: Alright, Joe, it will be just a moment! Agent: Do verify this, I'm going to also need the account ID and Order ID please. Agent: To* Customer: MS5GSYICDZ Customer: 4728281063 Agent: What is your membership level? Customer: Silver Agent: How much was the error? Customer: Hmmm... Agent: As in, how much were you overcharged. Customer: I think that my subscription cost $75 Customer: And I was double charged for $150 Customer: So it was $75 extra Agent: Unfortunately, since you are only a silver member there is nothing I can do about this. Agent: I am really sorry. Customer: What?? Customer: That's not right Customer: I should have to be a Gold member to be treated fairly Customer: shouldn't, i mean Customer: I am so upset Agent: My sincere apologies sir, but we can only refund up to $10 for silver. Customer: I need to speak to a manager Customer: That's crazy!! Customer: I'm not paying twice Customer: Please connect me to your manager right now Agent: I completely understand, I will get you in contact with the manager. Agent: What is your phone number? Customer: (092) 416-8168 Agent: Great, I have forwarded it to the manager and he will contact you as soon as possible. Customer: All right Customer: We'll see what he can do Customer: I'm not going to pay twice Agent: Again, I apologize about this Agent: I completely understand. Agent: Is there anything else I can do for you today? Customer: No, that was it Agent: Great, you have a good day and I hope the manager is able to get this all sorted out for you. Customer: Okay Customer: Thanks for trying to fix it 
Customer: Hi! I have this premium subscription shopping service. I was supposed to receive some credits worth $40 as a result of a promotional package I had bought Customer: ?? Agent: Hi! Sorry about that.  Yes I can help with that Customer: Thank you Agent: Can I have your name Customer: I wanted to check if the credits are added to the account please Customer: Albert Sanders Agent: Thank you for the information Agent: I have checked the system, I do not show they are missing.  I actually see them one the account Agent: If you do not see them, try logging in and back out of your account Customer: I see. I just wanted to make sure Customer: coz I received an email that said otherwise Customer: Thanks for your help Agent: No problem, any other questions today? Customer: Thats all. Thank you Agent: You're Welcome! Have a great day 
Agent: Hi! how can i help you? Customer: Hi, I need to change my delivery date so I don't have to pay the extra fee Agent: sure Agent: What is your name please? Customer: I'm Albert Sanders Agent: Can i plase have your account ID and Order ID Customer: Sure, Account ID is BHHQQAKOQR Customer: and order ID is 5829875544 Agent: What is the shipping status of your order? Customer: My order statement says In Transit Agent: Unfortunately, i can't change the delivery date once it is out for transit Agent: What is your memebrship level? Customer: I'm bronze Agent: Since you are bronze, i can add a credit back to your account for the amount of shipping. Agent: Is that okay? Customer: Yes, that would be great Agent: great! Agent: the credit has been added. Let me know if you have any quetisns Customer: Nope, that it. thanks Agent: havea. great day 
Agent: Hello, how can I help you today? Customer: Hi! I need to return an item Agent: And what is the reason for the return? Customer: It is the wrong color. I order black but I need orange for a pride event Agent: May I have your full name or account ID? Customer: Sanya Afzal Agent: May I have your username, e-mail address, and the order ID? Customer: sanyaafzal849 Customer: sanyaafzal849@email.com Customer: 6757433758 Agent: What is your membership level? Customer: Silver Agent: What is the purchase date of the item? Customer: 2019-10-26 Agent: Ok, I can process this return for you. Agent: What is your address for the shipping label? Customer: 1816 n confers st Baltimore, tx 43567 Agent: And would you like to return the item by mail, in-store, or drop it off? Customer: mail Agent: Ok, the return has been processed for you. Customer: Thank you Agent: Is there anything else I can help you with today? Customer: no thank you Agent: Have a great day. 
Agent: Hello, my name is Ann. How may I help you today? Customer: I would like to check the status of my account Agent: I can help you with that. Can I have your name and account ID? Customer: Albert Sanders Agent: Thank you Mr. Sanders. Do you have your account ID? Customer: AS121 Agent: That's great. So, what information would you like me to look up for you? Customer: I want to make sure my account is active because I get benefirs like experited shopping and discounts Customer: i applied for the premium subscription service Agent: Alright, let me pull that up for you. Agent: Your account looks to be in order and you are eligible for expedited shipping. Was their anything else you wanted me to check on? Customer: Yes does this include free shopping from out of the country? Agent: International shipping is included under your current membership level. Customer: Great. Thank u very much Agent: You are quite welcome. Can I help you with anything else today? Customer: No thats it thanks Agent: Wonderful. Have a great day! Customer: u too 
Customer: Hi Customer: I need help with an order Agent: hello, thank you for contacting us today. How may I help you? Customer: I think that the payment method isn't right Customer: can you fix it for me? Agent: Oh, I'll do my best to help with this. Agent: Can you please provide me with your fist and last name? Customer: Rodriguez Domingo Agent: Thank you Rodriguez. I'll also need your account ID and orde I D to verify your identity. Customer: my account id is R7DAPKT7IF Customer: My order id is 5905054380 Agent: Thank you so much. Agent: Could you please tell me the shipping status of the order? Customer: it says "order received" Customer: And I have the jacket Agent: Alright perfect. We'll be able to get that sorted out right away. Customer: great Agent: What payment method would you like to switch to? Customer: I want to pay by Paypal Customer: But I think I am paying by debit card right now Agent: Alright no problem, Paypal sounds great. Agent: Ill go ahead and get that switched for you. Customer: great Agent: Alright you're all set. Was there anything else I could help you with today? Customer: no Customer: thank you for fixing it Agent: Thanks for shopping with us Rodriguez, have a great day! Customer: thank you 
Agent: Hello, how can I help you today? Customer: i would like a refund i just brought the item but have changed my mind Agent: I see, let me check on that for you. Agent: Could I get your name or account ID? Customer: Alessandro Phoenix Agent: could I get your username, email and order ID please? Customer: aphoenix053@email.com order id 9362250722 Agent: And your username? Customer: ahpoenix053 Agent: Thank you for that info. Customer: ok Agent: Are you sure that is the correct username, did you happen to forget it? Customer: aphoenix053 Agent: Okay, thank you for the information. Customer: ok Agent: What refund method do you prefer? Customer: $84 Agent: Would you like that as a gift card, add value, paper check, or credit card type refund? Customer: credit card type refund Agent: Can I have your account ID please? Customer: aphoenix53 Agent: Okay, a refund has been issued for you, is there anything else I can help with? Customer: thank you. that is all Agent: Have a nice day. 
Agent: Hello, how can I help you? Customer: i would like to keep my subscription and would like to know how much is due? i would like to pay any remaining balance to activate the subscription Agent: Okay, so you want to check your subscription status and pay the bill if it's due, correct? Customer: yes Agent: I will need your full name, account ID, and order ID. Customer: Albert Sanders. POXS8CFUTY. 8601737090 Agent: It appears that your subscription is still active, and that you will have $14 due in three days. Customer: ok thanks Agent: I'll send you a link to check this yourself later. Customer: thanks Agent: Just remember to pay your bill in three days. Is there anything else you need? Customer: ok. that is all Agent: Okay, thank you and have a wonderful day. 
Agent: hi how can I help you? Customer: i want to get a premium membership Agent: Let me get that information for you. Are you already one of our members? Agent: What is your name please? Agent: are you there? Agent: OK, well perhaps you will comeback later 
Agent: Thank you for contacting Acme brand. May I have your name please? Customer: yup, it's DavidWilliams. Agent: thank you david. how can I help you today? Agent: Are you still there? Customer: I'm sorry yeah i'm here. Customer: When does the annual sale begin? I want to buy some stuff but I don't have a lot of s pare cash. Agent: Sure i will be happy to look into that for you, one moment please Agent: The annual sale usually occurs during the last week of January. Agent: It started on January 23rd this year. Agent: Please subscribe to our newsletter to be updated on the next one! Customer: So is it over already? Agent: Yes, it ended on January 31st. Customer: oh well. I guess I'll have to wait till next year. Agent: Is there anything else I can do to help you? Customer: nope that is it thanks Agent: great. thank you for being a customer. have a great day 
Agent: Hi how can I help you? Customer: Hi I have a question about a jacket you have on your site Customer: it's the calvin klein jacket Agent: sure, what can I answer about the jacket? Customer: I was wondering if it was a good jacket if it is windy or cold? Agent: It's a great jacket for both. It's designed to be windproof and it's insulated to keep you toasty warm Agent: Any other questions about that jacket? Customer: no that's it thanks! Agent: you're welcome! have a great day! 
Agent: Hello! Thank you for shopping with AcmeBrands. How may I assist you? Customer: I need to make a complaint. This Calvin Klein jacket is WAY overpriced at $74. Customer: Your competition is selling it at only $50! Agent: I'll be glad to help you with that. May I get your full name, please? Customer: Joseph Banter Agent: To continue assisting you, may I please get your Account ID and Order ID? Customer: BMWWVDQOXU Customer: 7866980649 Agent: Thank you, Joseph. Agent: I know it's frustrating; however, sometimes prices do change based on availability. Customer: Well that's really unacceptable. Agent: I understand, and I apologize. Customer: Can't you do anything about it? Agent: Joseph, may I offer you a complimentary promo code? Agent: It will be good for 20% off your next purchase. Customer: Well, it's not enough to make up for the price discrepancy. But I'll take it, I guess. Agent: I understand, and I do apologize. Agent: You may use promo code "PXFXT" on your next order. Agent: Is there anything more I may help you with today? Customer: No. I'm satisfied for now. Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Agent: welcome! how can I help? Customer: Hi there, I'd signed up for your premium subscription shopping service, but I was wondering if I could get an extension because I wanted more time to get the money? Agent: let me check on that for you Customer: Thank you so much. Agent: what is your name please? Customer: My name is Crystal Minh. Agent: I need to verify your identity. may i have your account & order id please? Customer: Of course.  My account ID is WO8LRJ8UBW and my order ID is 3451064681 Agent: and are you one of our members? Customer: I'm a guess level member at this time. Agent: hmm Customer: guest* Agent: I am afraid that there is nothing I can do in that case. I cannot authorize that Agent: I am so sorry Customer: I understand, I really wanted to check, thank you so much for your understanding and help. Agent: wow, that is very n ice of you Agent: again, my apologies Customer: That's alright. :) Agent: i wish all of our customers were so understanding! Agent: is there anything else? Customer: No that was all the questions I had; thank you for your time. :) Agent: thanks for being our customer & have a great day! 
Agent: Hello, thank you for contacting AcmeCorp how may I help you? Customer: I'd like to move my shipping to next week Customer: So I don't pay shipping fees Agent: Ok I would be happy to assist. Customer: Thank you Agent: May I have your full name and account number? Customer: Yep the name is Domingo Rodriguez and the account ID is LFVWTST26Y Agent: Thank you. May I have your order id please? Customer: Sure it is 2643837701 Agent: Thanks Domingo, have you had a name change and/or is there any misspelling? I having a hard time pulling up the account. Customer: No everything is the same Customer: Rodriguez Domingo Agent: Great, I have your identity verified. Do you know the shipping status? Customer: Delivered Agent: May I have your membership level please? Customer: Sure it is Guest Agent: Since the item has been delivered, unfortunately the date cannot be altered. Customer: Oh okay Agent: Is there anything else I can help you with? Customer: No that is it Agent: Thank you for contacting AcmeCorp, you have a great day. Customer: You too. 
Customer: hi! Customer: i am interested in a pair of jeans and want to learn more Agent: Hello!, thank you for reaching out to us! Customer: can you tell me how to remove grass tains from the michael kors jeans Agent: Sure thing, let me see if I can find that information for you. Agent: Alright I have a few directions for removing grass stains for oyu. Agent: The best way will be to soak a sponge in undiluted white vinegar and dab lightly on the stain. Customer: oh that doesnt sound too hard! Agent: Dry it with a paper towel and keep repeating that as needed. After wards, to keep the color bright. Agent: Turn the keans inside out an wash them as normal with cold water. Agent: jeans* Customer: that sounds great Agent: Was there anything else I could help you with today? Customer: thank you so much Customer: nope Agent: Not a problem! Agent: Thank you for shopping with us! Have a great day! 
Agent: Hello! How may I help you? Customer: Hi, I can't get into my account. I lost my phone for my 2 factor. Can you help me? Agent: Of course! Customer: Thanks. What do you need? Agent: I will be able to reset your 2 factor authorization for you. I will need your email to do so. Agent: Can I have your full name or Account ID? Customer: Sanya Afzal Agent: Okay! I am in your account. May I have your email address? Customer: I don't have that info with me. Customer: Can I verify with my phone number? Customer: Or security answer? Agent: Do you have a pin number? Customer: No. Agent: We can also use your security question. Agent: What is your mother's maiden name? Customer: Livingston Agent: Okay!  I Have sent the reset to the email address you have on file. Customer: Thank you/ Agent: Be sure to check your email in a secure location to ensure complete safety. Agent: A link should be in your email. Agent: Is there anything else I can help with? Customer: Yes, do you know where I can find water? Customer: hoarders have bought it all. Agent: Oh, I am so sorry. I do not know. You do not have tap water? Customer: No, I do. I was just testing to see if this was a person or a bot. Agent: This is a person. I hope you have a great day! Goodbye! Customer: Peace. Customer: Stay safe from Covid. 
Customer: Hi, how do i change my phone number on my account?  It is off by one digit.  Thanks. Agent: Sure, I can make that change for you. Can I get your full name please? Customer: Sanya Afzal Agent: and what phone number do we currently have for you? Customer: 744-524-2147 Customer: It should be 744-424-2147 Agent: Next, I need to verify your identity. Can I get your username and zip code please? Customer: sanyaafzal755 zip 43656 Agent: Alright, I have got your account updated with the corrected phone number. Agent: Is there anything else I can do for you today? Customer: Great, thank you very much.  That is all I need. Agent: No problem. You have a great day. 
Agent: Hello, how can I help you today? Agent: Hello? Customer: hello Agent: how can I assist you ? Customer: i would like to request a refund on an item i got Agent: Glad to help. May I have your full name please? Customer: Crystal Minh Agent: thanks Crystal. Agent: What is the reason for the refund? Customer: just changed my mind Agent: Okay. Can you please let me have your username, email address and Order ID to validate this purchase? Customer: my username is crystalm288, email is crystalm288@email.com and my order id is 2413661182 Agent: Perfect. How do you want to get the refund? Customer: 94 Agent: I mean do you want it to be returned in form of gift card, paper check or to your credit card on file? Customer: credit card will be fine Agent: Okay. Customer: thank you Customer: thank you Agent: I need your account id to process the refund please. Agent: Do you have account id? Customer: QUUQ9WKNJN Agent: the refund has been made. Customer: alright Agent: Is there anything else that I can help you with? Customer: no that's all Agent: Have a nice day! 
Customer: Hello Agent: Hi Agent: How can I help you today? Customer: I have an issue with my account. I believe that I am missing credits worth 40 dollars that I should have. Agent: ok I can help you with that Agent: You want to check if there are credits missing from your account, correct? Customer: Yes Agent: Can I have your full name or Account ID please? Customer: My name is Crystal Minh Agent: Ok Ms. Minh I have pulled up your account. Agent: Where did the credit come from? Did you return an item somewhere? Customer: The credit came from a subscription refund. Agent: ok thank you Agent: I am going to check if this is an error on our side now. Customer: Ok thank you Agent: It looks like this is an error on our side. I can help you get your credits to your account. Customer: Great thank you so much Agent: Your welcome, I am going to create a promo code for $40 and then send it to you Customer: Awesome thank you Agent: You're welcome! Ok the promo code has been sent to the email saved on file in your account. Agent: Is there anything else I can help you with today? Customer: I think that'll be it. Thanks! Agent: Have a great day and enjoy shopping! Customer: Thanks! 
Agent: Hello, thank you for contacting AcmeBrand. How may I help you? Customer: Hi! I just want to complain because several items are always out of stock on the website Agent: I'm so sorry to hear that. I'll do what I can to assist and alleviate your complaint Agent: Could I have your Full name please? Customer: thank you Agent: This is just to pull up your account and potentially notify you when items come back in stock. Customer: Crystal Minh Agent: Thank's so much Crystal. For the time being I'm goign to file a report with our purchasing department and let them know they need to be more on top of keeping items in stock. Agent: Was there anything else you would like me to do? Agent: Are you still there Crystal? Customer: Yes still here Customer: Nothing else thank you Agent: Alright, Thank you for letting me know about the shortage of items Crystal. Have a great day! Customer: You too 
Agent: Hello, how may I assist you today? Customer: I was going to login to my account but I have forgotten my username, could you look it up with my name Alessandro Phoenix ? Agent: Can I have your zip and email address? Customer: 29548 aphoenix54@yahoo.com Agent: I found your account. Agent: Your username is aphoenix1 Agent: Can I help with anything else? Customer: no that was all Customer: thank you Agent: Great. Have a wonderful day! 
Agent: Welcome to AcmeBrands. How may I help? Customer: I am inquiring about membership levels Agent: OK. I can help. One moment. Agent: Did you want to know the various levels? Customer: Do you have the packages with pricing? Agent: Sure, I can check. Agent: We have gold, silver, and bronze. We do not sell membership. To qualify, you need certain purchase levels. Agent: Bronze is 500 or more Agent: silver is 1000 or more Customer: Got it okay. I am looking to make a larger purchase Agent: gold is 2000 or more in last year Customer: what do I get for being a member? Agent: Gold members get unlimited returns Agent: Silver and bronze get returns based on a certain number of days Agent: Gold gets the benefit of doubt in any disputes Agent: Silver and bronze get benefit if it is within a number of days Customer: Are there any other benefits. I am very particular when I order so I don't forsee any returns happening. Agent: Yes. Free shipping for gold members. Agent: Silver and bronze get a reduced shipping rate Customer: How much is shipping usually? Agent: Shipping is usually 5.99 but it varies due to size Customer: Okay those were my questions thank you Agent: You're welcome. Have a great day. Customer: You too! 
Agent: Hello what can I do for you today/ Customer: Hello, would I be able to add a Calvin Klein jacket to my order? I forgot to add it to my shopping cart. The order id is 5496537189 Agent: Okay, give me a moment and I'll have everything I need to help you. Agent: Can I have your full name? Customer: Crystal Minh Agent: And your account ID? Customer: J2VGK7HMCV Agent: Do you know what the shipping status is? Customer: In Transit Agent: Well since we've already sent it out it's too late to add something to your order, but may I know your membership level to see what I can do for you? Customer: Guest Agent: Since you're a guest there's sadly nothing I can do for you. If you'd like the Calvin Klein Jacket you're going to have to make a separate order. Agent: Sorry about all this. Is there anything else I can do for you today? Customer: No I'll just put in a separate order Agent: Well then, have a wonderful day! 
Agent: Hello, how may I help you today? Customer: Hi I want to check a shipping issue because the cost of shipping was too high. Agent: Sure thing, I would be happy to help with that. Can you send me your account ID? Customer: Account ID: WIYBTLS2BL Agent: Thank you, and if you could give me your username, email address, and order ID, I can get your order pulled up. Customer: Username: joycewu3 Customer: Email Address: joycewu3@email.com Customer: Order ID: 7637801417 Agent: Thank you very much. Can you tell me what the current status of your delivery is? If it's "Order Received", or "In Transit", I can go ahead and waive that shipping fee for you. Customer: In Transit Agent: Fantastic, let me initiate a refund for that fee for you. Agent: Ok, you should be receiving a refund for that shortly. Is there anything else I can help with? Customer: No but thank you Agent: Sure thing, enjoy the rest of your day! 
Agent: Thank you for being an AcmeBrands shopper! How may I assist you? Customer: The promo code I'm trying to use keeps saying it's invalid. Customer: I just got it 2 days ago. Agent: Let me see what happened. May I have your full name? Customer: David Williams Agent: I have discovered that there is indeed an issue with your promo code. I'll generate a new one for you right now. Customer: Ok, thanks Agent: Your new promo code is: NY5NE Customer: Great, that's all I needed. Agent: Great! Have a nice day. 
Customer: Hello! Customer: I need your help with a very important task Customer: I am going to a job interview for my dream job as a tour guide in New York City and I want to look good at the interview Customer: I found a jacket that I think could help me look good and I had some questions about it Customer: It's the $89 jacket by Calvin Klein Customer: Hello? Agent: hi there, sorry, the notification sound didn't work Agent: i can help you with that Customer: Okay great Agent: what would you like to know? Customer: Can you tell me if the jacket comes in a large? Customer: Hello? Customer: Does it? Customer: I wear a large Agent: sorry my system is laggy. Does it show on the website that we have a large? Customer: Oh, yes Customer: Now that I'm looking I see that they have a large Customer: Great! Customer: Also, I'm a Gold member Agent: oh good Customer: Do you know if that gives me any deals on the jacket? Customer: Or faster shipping for the jacket? Agent: well our gold members get free shipping Customer: Oh great Customer: How about a discount on the jacket? Customer: I don't have a lot of money since I'm applying to jobs right now Agent: i see. we try to help out our Gold members when we can Customer: Great :) Agent: i need to verify your identity Agent: what is your name? Customer: Rodriguez Domingo Agent: do you have your account ID? Customer: I don't have it right now Customer: Sorry Agent: i see Customer: My address is 2311 1st Ave  San Mateo, CA 86427 Customer: if that helps Agent: could i have your email? Customer: it's rdomingo@gmail.com Agent: thank you that worked. Customer: Great! Agent: your subscription is active, but today is the final day, so let's get that order in Customer: So if I order soon I get a discount? Agent: let me get the system to generate a promo code for you right now Agent: since you are a Gold member Customer: Okay great Agent: Here you are, use 4C5ID to get 20% off Customer: Thanks so much! Customer: I will order the jacket today Agent: glad that i could help Agent: is there anything else? Customer: I think that's it Customer: I don't have other questions Agent: OK don't forget to submit the order! Have a great day! 
Agent: Hello! Thank you for contacting us today. How can I help you? Customer: I want to know status of my order, shipping wise? Agent: Sure I can look into that for you. Can you give me your name please? Customer: Crystal Minh Agent: Thank you, Crystal. Can I get your Account ID and the Order ID as well? Customer: SUFC5CP9MX Customer: Order ID: 1315254864 Agent: Perfect! After all that can I please also get your username and email address? Agent: Are you still there? Customer: Email Address: crystalminh116@email.com  Account ID: SUFC5CP9MX  Username: crystalminh116 Agent: Okay did you have a particular question in regards to shipping? Customer: I want know if shipped? Agent: Okay, the item has not shipped yet. Would you like me to change the date that the item should arrive to you? Customer: Yes., ASAP been waiting awhile Agent: I'm sorry about that. I have updated the account. Customer: Thanks Agent: The order should arrive in a day Agent: Is there anything else I can help you with today? Customer: No Agent: Thank you and have a great day! 
Agent: Hi, what can I help you with today? Customer: I would like to buy something but it won't accept my credit card. It keeps saying invalid. Agent: Okay, I will help you troubleshoot. Agent: Can you try to log out and then back in and try again. Customer: ok Customer: That didn't help Agent: Okay, what is the expiration of the card? Customer: Expiration is 12/24 Agent: Okay, it looks like I am going to have to make the purchase on your behalf. What items were you trying to purchase? Customer: Calvin Klein jacket for $59 Agent: Okay that purchase has been made for you Agent: I am sorry about the problem, is there anything else I can help you with Customer: No, that's it Agent: Okay, great have a nice day 
Customer: hello Customer: my name is Albert Sanders Customer: I want to know the price of overnight shipping because I are thinking of buying stuff Agent: Do you have an account with us? Customer: YES Agent: One moment please. Customer: OK Agent: Do you have a membership level with us? Customer: YES, SILVER Agent: It sill cost silver members $20 extra for overnight shipping. Customer: OK Agent: Do you need an order upgraded to overnight shipping? Customer: Not right away Agent: Is there anything else I can help with? Customer: no, thats it Agent: Have a great day. 
Agent: Hi! How can i help you toda Customer: Hi, the other day I signed up for the premium subscription service, but I was charged double the price. Agent: oh im sorry! Agent: whats your full name Customer: Sanya Afzal Agent: can i also have your accocount id and order id Customer: Account ID: R67MR9C096 Customer: Order ID: 7523989272 Agent: What is your membership level' Customer: silver Agent: What is the amount for? Customer: $99 Agent: Silver members get a refund for under 10 dollars. Agent: Let me check if this is a valid issue in our system Agent: Great, you get a full refund\ Customer: Okay, so the extra $99 will be refunded? Agent: yep Agent: you should see it on your original payment method Agent: do ou need anything els Customer: No that is it. 
Agent: Hi how can I help you Customer: I have a question about an order I just received Customer: I ordered a Guess shirt but when it arrived it had a stain on it Customer: I'd like to get this returned and a new one sent out to me please Agent: Do you want to know how to clean the stain or to return the item? Agent: OK sorry, typing at the same time there Customer: return Agent: We'll get that return taken care of Agent: What's your full name Customer: Rodriguez Domingo Agent: Then also useer name, email and order id Customer: rdomingo206 Customer: rdomingo206@email.com Customer: 6332371266 Agent: Great, and what's your membership level? Customer: guest Agent: And when was the purchase made? Customer: March 10, 2020 Agent: Great, you're within the 30 day teurn period. Agent: I just need your full address for the return label Customer: 2973 Primrose Ave  San Mateo, CA 18236 Agent: And do you want to do the return by mail, in store or drop off center? Customer: mail Agent: Great, a return label has been sent to you email, you should be all set. Agent: Anything else today? Customer: and my refund? Agent: The refund will be applied to your account when the returned item is recieved Customer: ok Agent: Anything else? Customer: no Agent: Have a nice day 
Agent: Hello, how may I help you today? Customer: Hi Customer: I bought a calvin klein shirt but changed my mind Customer: and I want a refund Agent: Can you please tell me the reason for your return? Customer: I just don't want it anymore Customer: I found shirt I like more Agent: Sure, no problem. Can I please have your full name or account ID? Customer: Norman Bouchard Agent: Can you please tell me your username, email address, and order ID so that I can look up your order details? Customer: Username: normanbouchard953 Customer: normanbouchard953@email.com Customer: Order ID: 7953759673 Agent: Thank you. Agent: How would you like to receive your refund? Available options are gift card, account credit, paper check, and credit card. Customer: account credit Agent: Can you please tell me your account ID so that I can apply the credit to your account? Customer: Account ID: MIXOA5LW9Z Agent: Can you please tell me the price of the shirt? Customer: $84 Agent: Your refund of $84 has been successfully processed. Agent: Is there anything else I can help you with today? Customer: great Customer: no, that's it Agent: Thank you. Have a great day! 
Agent: Hello, how can I help you today? Customer: Hi, I'm trying to access my account but I lost the phone I have set up for the two factor authentication. Agent: No worries, I can help you with that. Agent: Can I have your full name? Customer: Sanya Afzal Agent: And your email? Customer: Email Address: safzal84@email.com Agent: Okay, I'm going to send you the reset code for your account. Along with that I'll be sending you some information on safety practices for future refernce. Customer: Ok and that will be coming to my email? Agent: So everything else you need to do should be outlined in the email. Agent: Yes Customer: Perfect.  Thanks. Agent: Is there anything else I can do for you? Customer: That's all. Agent: Well then have a nice day! 
Agent: Hello, what can I do for you? Customer: hi, i need to access my account but i forgot my username Agent: Okay, can I have your name Customer: Sanya Afzal Agent: Okay, can I have your zip code and email address Customer: NY 94192 and my email is hockeyisgod11@gmail.com Agent: Thank you, your username is safzal1 Agent: Is there anything else I can help you with? Customer: no thank you for your help Agent: Have a good day 
Agent: Thank you for contacting AcmeBrands! How can I help you today? Customer: Hi Customer: My promo code is invalid or something Customer: I only got it 5 days ago so... Agent: I'm sorry your having a problem with your promo code. Can I have your name or account ID? Customer: Chloe Zhang Agent: I'm sorry that you were given an invalid code, but I'd be happy to provide you with a new one. Customer: Thanks Customer: I appreciate it Customer: Thanks for fixing this up for me right away, I can't wait to order some new clothes Agent: You can use code T0WXD for your next purchase. You're welcome. Is there anything else I can help you with today? Customer: Nope thats all Agent: Great! Enjoy your evening! Customer: u 2 
Agent: welcome, how can I help you? Customer: Can you please tell me if the Guess boots for $59 come with a warranty? Agent: let me see what I can find Agent: Yes! Agent: they are guaranteed to be free of defects for 12 months from date of purchase Agent: that is, defects in amterial AND workmanship Customer: Great, thank you Agent: this does not apply to normal wear & tear, naturally Customer: ok Agent:  they are just well-made, quality gear Agent: is there anything else? Customer: no, thanks Agent: ok great, hope you love your boots 
Agent: Hi how may I help you today? Customer: Hi, i am a question about the status of my subscription Customer: i have* Agent: I can sure help you with that! One moment please. Agent: do you want to know the status to add sercvices? Customer: not really, i am looking to just pay for my current services Agent: Oh so you want to know the status for billing related things is that correct? Customer: Yea, that sounds right Agent: do you want to know the status for whether it's active or the due date or the amount due? Customer: i want to know when its due Agent: ah ok I can check that for you Customer: wonderful Agent: to do that, can you give me your full name or account id? Customer: Name: Albert Sanders Agent: so I can pull up your account Agent: OK. So I need to now verify your identity Agent: can you please give me your account id and order id? Customer: Account ID: ILHXESFYFQ Customer: i can't see the order ID Agent: it might be under order statement Agent: can you find it? Customer: oh, yea, there it is! Customer: 5478568599 Agent: awesome Agent: ok your identity is verified and I'm checking the status for you now Agent: it was due yesterday for $55 Agent: it's active so it's already paid Customer: ok, good to know Agent: so don't worry about it Customer: i was hoping it would go through Agent: yeah Agent: I'll send you a link now so you can look it up in the future yourself Customer: ok Agent: to log in to your account you'll need your username Agent: do you know what that is? Customer: umm, nope Agent: it's albertsanders1 Agent: sorry Agent: my mistake Agent: it's asanders1 Customer: got it Agent: that'd be all for this issue Agent: is there anything else I can help you with? Customer: yea, i'm good, the subscription is paid Agent: yes Agent: have a nice day then! 
Agent: Hi! How can I help you today? Customer: I wanted to manage my shipment Customer: I ordered the wrong item Agent: Sure, I can help you with that. What is your full name? Customer: Joseph Banter Agent: And what is the shipping status on the order? Customer: Delivered Agent: And what is your username, email address, and order ID? Customer: jb044769 jb044769@email.com Customer: 5991342083 Agent: Okay, since it has been delivered, I cannot update the order. However, you will be able to return if you choose to do so. Customer: Ah, alright. Customer: I'll do that another time then. Agent: Okay, sorry about that! Agent: Anything else I can help you with tonight? Customer: that was all Agent: Okay, have a great day! 
Agent: Hello, how can I help you? Customer: There should be a $100 refund applied to my account and I just wanted to make sure it's there. Agent: Sure, I can check on your refund status for you. What is your full name? Customer: Norman Bouchard Agent: Alright, next I need your username, email address tied to your account, and the order ID that the refund is tied to. Customer: Username: normanbouchard727 Customer: email:normanbouchard727@email.com Customer: Order ID: 2184392210 Agent: Alright, I am seeing the refund on your account. Agent: It was initiated via chat is is currently applied to your account Customer: Thank you.  I have another item from that order I would like to return and have applied also. Agent: What is the product you want to initiate a refund on? Customer: The Michael Kors shirt on that same order #.  Price was $69 Agent: All set. I added an additional 69 dollars to the refund which puts a total of 169 dollars on your account Customer: Sweet!  Thank you! Agent: No problem. Is there anything else I can do for you? Customer: Not today.  Thank you! Agent: Have a great day. 
Agent: Hi! How can I help you today? Customer: Hi. I wanted to check the status of my order. I think the delivery time is wrong. Agent: No problem, just a moment. Agent: Do you just want to see the status of it or change it? Customer: I guess I'll need it changed. Agent: Alright, Can I please have your full name or account ID? Customer: Crystal Minh Agent: In order to validate your purchase, I need your username, email address, and order ID. Agent: Actually, my apologies. I will only need your Order ID. Agent: As well as the account ID. Customer: Order ID: 2518583103 Customer: Account ID: BHMTYRI1PC Agent: I have updated the delivery time to the evening, is there anything else I can do for you today? Customer: No, that will be great, thanks. Agent: Great, thank you for contacting AcmeCorp and have a good day! Customer: Thanks you too. 
Agent: Hello and thank you for contacting AcmeBrands. How can I help you today? Customer: Hi, I'm looking to make a few purchases and I'd like to know how much overnight shipping costs? Agent: Sure. Can I get your name please? Customer: Yeah, Joseph Banter Agent: Thank you, Joseph! Let me look up those costs for you. Agent: Okay, Joseph. Do you live in the United States? Customer: Yes, in WA Agent: Perfect. So overnight shipping is all based upon weight. Any items that are 5 pounds or less are $39.99. Anything that is 10 pounds or less is $54.99. And all other items are $69.99. Customer: Okay, that's good to know Agent: Can I help you with anything else today? Customer: No, that's all I needed to know Agent: Thank you, Joseph! Have a great day! 
Customer: Hello, I was checking on my refund Agent: Hi, I can help you with that. Customer: I would like to know the state of my refund Agent: Could I please have your full name? Customer: I also want to add an item to my request Customer: My full name is Alessandro Phoenix Agent: Hi Alessandro. You would like to check the status of your refund and add an item to it, correct? Customer: Correct, I want to check my refund status and add an item to it. Customer: I'd like to add the Guess Jeans for $99. Agent: Okay, could I also have your Username, Email Address, and order ID so I can pull up the order? Customer: My username is alessandrop085 Customer: My email address is alessandrop085@email.com Customer: My order id is 9869847023 Customer: Are we good? Agent: Okay, it says here that your refund is Not Started and the payment method used was by phone. Agent: If that is satisfactory we can add the item to the refund Customer: Please do so Customer: Thank you Agent: Okay one moment while I add the item Agent: The new total for the refund will be $99, is that correct? Customer: Yes Customer: That is good Customer: Thank you for your help Agent: You're refund has been updated, is there anything else? Customer: Nothing more Agent: Have a good day! 
Agent: Hello! Thank you for shopping with AcmeBrands. How may I assist you? Customer: Hi I have a question about a product. Customer: it's the michael kors jacket Agent: I'll be glad to help you with that. May I get your full name, please? Customer: Sanya Afzal Customer: I was wondering how you wash it. Is it washing machine or dry clean only? Agent: Sure thing Sanya! One moment, please. Agent: Good news! The jacket may be washed and dried as normal, in regular machines. Customer: oh that's great Agent: The fabric is high quality and not prone to excessive wear and tear. Customer:  I was wondering about dry cleaning bills lol Agent: We do recommend cold water washing and a lower heat dry cycle, when possible. Agent: I completely understand! :) Customer: ok that's good to know Customer: thanks! Agent: Is there anything more I may help you with today? Customer: that's it Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Agent: Hi, thank you for shopping with AcmeCorp! What can I help you with today? Customer: Hi. I am checking status of refund please Agent: What is the name on the account? Customer: Rodriguez Domingo Customer: sorry my kids are fighting Agent: No problem, I know how that  can be! Agent: What is your username, email address, and order ID number? Customer: I d also like to see if you got tomy Hilfiger shirt back Customer: rodriguezd308@email.com Customer:  rodriguezd308 Customer: 2693 Lexington Ave  Baltimore, CA 98831 Agent: Do you have the order ID number also? Customer: 4262596629 Agent: It looks like we have received your shirt and the refund is still in progress. Agent: The payment was initiated by chat, does that sound correct? Customer: yes Customer: I should be getting 194 total back on my card Agent: Great, it should just be a couple more days for that to be completed for you! Customer: ok thanks Customer: have a nice day. it's down pouring here with t storms Agent: You're welcome. Is there anything else I can do for you today? Customer: no ty Agent: Yes this weather is terrible! Stay safe, and hve a great day! 
Agent: Hi, how can I help you? Customer: I just received my order and it had a stain on it. Agent: Oh, I'm so sorry, I can help you with that Customer: I would like to return them. Agent: may I have your name please? Customer: Norman Bouchard Agent: thank you, may I have your username, email address and order ID please? Customer: Email Address: normanb3@email.com  Username: normanb3 Customer: Order ID: 4788515869 Agent: And what is your membership level Norman? Customer: Bronze Agent: Was your purchase made in the past 90 days? Customer: No. Agent: ok, because it has been more than 90 days unfortunately we would not be able to accept a return on the jacket. Is there anything else I can help you with today? Customer: Can there be an exchange? Customer: The tags are still on and these jeans have never been worn. This is not acceptable to me. Agent: I'm sorry but there is nothing more that I can do to help you if it has been more than 90 days since you made the purchase. I would recommend trying to remove the stain. Customer: That is not helpful and disappointing. Agent: Again, I am very sorry, do you have any other questions? Customer: Can you refer this to a manager? Agent: I will try. Have a good day Customer: OK Agent: can I have your phone number so they can contact you? Customer: (354) 288-0475 Agent: OK, I have noted your account. Thank you and have a good evening 
Agent: Hello. Thank you for contacting Acme. May I have your name please? Customer: Alan Agent: Thanks Alan. How can I help you? Customer: It looks like the premium subscription was added to my account even though I did not add it. Agent: Okay, what is your last name and account ID? Customer: Wu and number is 777654 Customer: Thank you Agent: When did you realize that this happened? Customer: This morning Agent: Did you notice on your bill? Customer: Yes I did. I need to be refunded please Agent: did you see this from an email? Customer: Thank you, Customer: I did not. I looked at my bill and it was on there Agent: How much were you charged? Customer: 30 dollars Agent: Okay great, I went ahead and removed that subscription for you, and I also refunded you of 30 dollars. Agent: is there anything else I can do for you? Customer: Thank you a bunch. That's all I needed Agent: have a great day 
Agent: Hi, how may I help you? Customer: Hi! I am Crystal Minh Customer: I want to see if I can cancel my order Customer: I really cannot afford the shipping and just realized how much I paid! It's crazy. Agent: ok, I can help with that Customer: thank you Agent: do you want to slow your shipping so you don't have to pay the shipping fees, or cancel the entire order? Customer: I just would like a refund please! Customer: My order is 1575077015 Agent: Sure I will help put that through Customer: Ok thanks! Agent: your welcome Agent: do you have your email and username? Customer: crystalminh958 Customer: crystalminh958@email.com Agent: Do you have an Account ID? Agent: If you don't have an Account ID, you can get your refund by Check or Gift card Customer: Yes Agent: If you do have an Account ID you can also have the option of credit back to your account, or a credit card refund Customer: Account ID: MPVJHI1QYH Agent: great, would you like me to credit it back to your account? Customer: yes that would be great Agent: Do you know how much money your purchase cost? Customer: yes$89 Customer: thank you! Agent: Great, a refund of $89 has been credited back to your account Agent: you're welcome! Agent: Can I help with anything else today Customer: nope! that will be all. Agent: Have a great day 
Agent: Hello, thank you for contacting AcmeBrand. How may I help you? Customer: Hi Customer: if my cart qualifies for free shipping? Agent: Sure thing, let me see if I can find that information for you. Agent: Alright I have that information for you. Agent: Your card qualifies for free shipping if the pre-tax cost is greater than $25. This shipping is a standard time of 5 business days.\ Customer: So I go get free shipping with this order if I make it Agent: If the order does not qualify it will be a flat rate of 4.99 for everything in your cart. Customer: Thanks, Customer: That is all Agent: You may also request overnight shipping at an additional price which is determined by the weight of the delivery. Agent: Did you have any further questions? Agent: Oh sorry I was so busy typing I didn't see that you had all you needed. Thank you for shoppign with us. Have a great day! 
Agent: Hello. How may I help you? Customer: Hi I have a question about my account. Agent: Sure. Ill see if I can help. Customer: My wife was trying to buy some stuff and she told me that my premium subscription was removed from my account. Agent: I see. May I have your name and account ID? Customer: Rodriguez Domingo Customer: rdomingo67 Agent: So you are checking to see if its still active, correct? Customer: yes. it should be. I don't believe it is expiring anytime soon Agent: Also, Do you have your latest Order ID? Customer: 7853159 Agent: Thank you so much. Hold one moment while I get this ulled up. Customer: ok thanks Agent: It appears that your subscription is still active. Customer: are you sure? Agent: Its due today. If its not paid today then it will deactivate. Customer: ok can you pay it with the card on file? Customer: or wait, how much is it to renew? Agent: I sure can. It is $55. Is that ok? Customer: that's fine Agent: Your subscription has been paid. Anything else I can help you with? Customer: that was it Customer: I'll go tell my wife now! Agent: Great. Thanks for contacting us. 
Customer: How do I remove the gum from boot's sole? Agent: You can remove gum from the soles with a butter knife and some peanut butter Customer: ok Customer: Thanks for the info. Agent: Spread some peanut butter onto the sole, and then leave it on for 10 to 15 minutes Agent: Then the gum will soften and you can scrape it off Customer: ok Agent: And then use soap and water to get anything that still left on there Customer: ok Agent: I hope this was helpful Agent: Is there anything else I can do for you today? Customer: That's all for now! Agent: Ok, have a nice day! Customer: Bye!!! 
Customer: Hello Agent: Hi, how may I help you today? Customer: I am very upset and I need help Agent: Oh dear, I will do my best to help you. Agent: What's going on? Customer: I keep going on your site to try to buy things. But too many of the best items are always out of stock. I don't understand what is going on! Customer: I used to love your site, but it's really gone downhill lately. I am very upset and angry Customer: If this continues, I won't bother shopping with you anymore Agent: I definitely understand your frustration. Agent: I hope that we can figure out a solution, because we would hate to lose our relationship with you. Customer: Why are so many things out of stock?? Customer: This never used to happen Customer: Yes, you would lose a wonderful customer Agent: What's your full name please? Customer: Chloe Zhang Agent: Thanks Chloe. I am not positive, but if I were to speculate, I would imagine with the current state of affairs with COVID 19, that a lot more people have time at home to shop and there are fewer people who are able to work along our supply chain. Customer: I guess that would make sense Agent: That is, fewer people fulfilling orders, making items, delivering, et c. Customer: But stores like you need to step up during this difficult time and help people Customer: We still have to wear clothes, you know Agent: I will reach out to our purchasing department to let them know about your dissatisfaction, first and foremost. Customer: All right Customer: I would appreciate that Customer: Is there anything else you can do to help? Agent: I will write a report for them, so that they know where they can improve the experience for customers like you. Agent: I can offer you a promo code. Agent: I know it won't help today, given that so many items are out of stock. Customer: Right Customer: I suppose I could hold onto it for later, though Customer: I would like the promo code Agent: However, we update the online inventory almost daily (not so much on weekends), so you should start seeing the items you want back on the site again. Customer: Okay. I will keep that in mind and I will check later for more items Agent: The codes are generally good for 7 days, so you won't need to rush to buy today. Agent: Your code is W2CCL Customer: Maybe as this situation continues you'll adapt to our new reality Customer: Thank you Customer: I'll hold onto that code for later Agent: I hope so, I definitely agree that we need to keep with the times and continue to evolve for our wonderful customers like yourself. Agent: I hope that your issue with us was resolved satisfactorily. Customer: Well, your excellent customer service has helped restore my faith in this company Customer: Thanks for you help Customer: I don't have any other questions Agent: Wonderful! You've made my day. Agent: I hope you have a great remainder of the day. 
Agent: Hello, how can I help you? Customer: Hey I'm looking at this Product: jacket  Brand: Guess  Amount: $79 Customer: Can you tell me what material it's made of Agent: Hello, the jacket is made with synthetic materials such as polyester, nylon, and tricot. These ensure the jacket is wind-proof. The inside is lined with cotton for insulation. Customer: Great Thank you.  That will help with my decision.  That's all I need.  Have a nice day! Agent: Great! Have a great day. Bye 
Customer: I have an annual subscription and I wanted to pay my bill Agent: ok, so if i understand right, you wish to pay your bill today Customer: Yes, the bill for my subscription Agent: may i get your full name and account id to pull up your account please Customer: Sure, Norman Bouchard Agent: Thank you Customer: my acct number is ZAYOQW8G7Y Agent: now may i please have your order id to pull up your subscription? Customer: 5843990922 Agent: thank you Agent: do you know the amount you would like to pay (subscription fee/due amount)? Agent: the standard subscriprion is $99 per year Customer: I have a bronze subscription Agent: I see there is an amount of $14 due tomorrow, would you like to pay with a credit card # you provide, or the one on your account? Customer: the one on my account pleae Agent: your subscription payment has been compelted, is there anything else i can help you with today Customer: No, that was all thank you Agent: i have updated your account accordingly, and you have a subscription until next billing period Agent: have a nice day! 
Agent: Good morning, how can I help you today? Customer: I forgot my username Agent: I can look that up for you. Customer: ok Agent: Can I get your full name or Account ID? Customer: David Williams Agent: Thanks David, one moment please. Agent: Can I get your zip code and phone number to verify your identity David? Customer: (436) 382-5519 Customer: 58712 Agent: Thanks David. Your username is dwilliams1. Customer: Ok, thank you for helping me find that Agent: Is there anything else I can help you with today? Customer: That is everything Agent: Thanks, you have a great day David! Customer: you too 
Agent: Hello, how can I help you? Customer: yes Agent: Can you tell me what you need help with today? Customer: i have the chloe zhang Agent: And do you need help with it? Customer: no okey bye have a nice day Agent: If you're having some problem I can help you but I need more information. Customer: yes tell me Agent: What is your issue. Customer: one product is order but no delyvey .. why? Agent: Can you tell me your name? Customer: john Agent: I need your full name or account ID so I can resolve this. Customer: AHOKJPDL08ABF Agent: Okay I have your account pulled up. I need your username, email address and order ID. Customer: thise information is end Customer: mo thanks Agent: It's the only way I can resolve your issue. Agent: If you have a missing item I will be able to fix that but I need those details. Customer: no Agent: How long have you been waiting for your item? Agent: I'm sorry but I will have to end this conversation for non-responiveness. I can't help you now but in the future if you are willing to communicate please contact us again so we can help you. Thank you. 
Agent: hello, how may I help you today? Customer: I need to check on a refund from an item I no longer needed. Agent: Sure, can I have your full name or account id? Customer: My name is David williams Agent: To get started, can I have your username, email address and order id? Customer: Sure. My username is dwilliams380, email is dwilliams380@email.com and ID is 8261334014 Agent: Thank you. What is the question about your refund? Customer: I have another item that I need refunded and wanted to know if I could just add the refund for that to the current refund Agent: Can you tell me if you have received the item yet? Customer: I have not. Agent: So, you want to add value of the refund to your account, right? Customer: I believe so. I'm not clear on what you mean. Basically I'd like to have a refund on both items and just combine the refunds rather than receiving 2. Agent: First, I'll cancel your order first, is that okay? Customer: Sure Agent: Next, can you tell me the shipping status of your order? Customer: I don't have a shipping status Customer: I'm running behind on time. How much longer will this take? Agent: Thank you for your patience. I'm checking the system for your situation. Agent: What is the brand and type of your item ? Customer: It is  a calvin klein shirt Agent: How much is the shirt? Agent: And how much was your previous refund? Agent: Hello, are you still there? 
Customer: Good day! Agent: Hello! How may I hel you? Agent: help* Customer: I was interested in finding out about the Tommy Hilfiger shirt on your site Customer: I wanted to know what material it was made of Agent: Of course Let me look that up for you. Customer: Thanks Agent: Our shirts are made out of 100 Agent: 100% natural fibers Customer: Ooh wow Customer: That's awesome Agent: These include cotton, linen, wool, or a blend. Customer: Very good Agent: An example is 90% cotton/10% linen.  Our labels will say this. Agent: Is there anything else I can help you with? Customer: That is all Customer: I appreciate your help Agent: Have a great day. 
Agent: Thank you for contacting Acme.  How may I help you today? Customer: I want to know what I owe for my premium subscription Agent: Certainly, I can check on that for you Agent: may I just gather some information from you, so that I can check the details? Agent: I'll need your full name, account ID, and the order ID of any recent order Customer: Crystal Minh,U3NBW7IHFM,6044651296 Agent: Thanks Ms Minh Agent: And I'm happy to say that your account is in perfect shape.  Nothing is due at this time Customer: great Agent: If you'd like, I can send you a link that will allow you to check up on your subscription status at any time Agent: these details can be hard to find from the customer portal Customer: ok, thank you Customer: great Agent: and is there anything else I can help with while we're here? Customer: no, thank you Agent: You're welcome.  Have a great day, Ms Minh Customer: u2 
Agent: Hi! Agent: How can I help you today? Customer: Hello! I am such an airhead. I was trying to look at my account information but I can't login becuase I seem to have forgotten my password. Can you help me? Agent: Of course! Let me see what I can do, you need to retrieve your password but you have your username, correct? Customer: Yes I have my username. Just not the password! Agent: Got it, no worries! For starters, can I have your full name and/or account ID? Customer: Sure. My name is Albert Sanders. Agent: Thanks Albert! I've pulled up your account. What is your username? Customer: The username is as082360 Agent: Great, thank you! Agent: So, I can't recover your current password, but I can generate a new one for you. Agent: Do you have your PIN number or the answer to your security question? Customer: Yes. I have my PIN. It is 201572. Agent: Perfect, thank you! Agent: Your new password is: xyguy81r82f Customer: Perfect! Thank you so much! Agent: No problem! Is that all you needed help with today? Customer: That was it. Thank you so much! Agent: You're welcome, have a great day! 
Agent: Hello. How can I help you today? Customer: HI! I am trying to get something but my credit card keeps getting rejected. I only have one card. What to do? Agent: Lets see if we can get it to work. Agent: Can you double check the expiration date? Customer: it is 02/24 Agent: Can you try to enter the numbers again for me? Customer: let me try Customer: no.. still invalid Agent: Can you log out then back in. And try again? Customer: ok Customer: Hey.. it is proceeding now Customer: That's good Agent: Oh great. Agent: Sometimes it just needs to be refreshed. Agent: Anything else I can help you with? Customer: I am good now. Thank you so much Agent: Great have a nice day. 
Customer: i want to know how long premium membership lasts Agent: ok one sec Agent: Membership lasts for the remainder of the calendar year when you received it and the next full calendar year. Agent: is this what you are asking about? Customer: yes Agent: good Agent: anything else? Customer: no Agent: gooood 
Agent: good afternoon, how can I help you? Customer: Yes i would like to know the price of stitching my name one ite? Customer: item? Agent: sure, one moment Agent: ok to just stitching is the next fixed budget. Agent: costs depend on how much text is added. Stiching costs 30 cents per character for the first 15 characters, 20 cents per character for the next 15 characters, and 10 cents per character for any additional characters. Agent: Depending on how many characters you want the cost will vary. Customer: okay, thank you! Agent: a pleasure to help you Agent: have a nice day 
Agent: hello how can I help you? Customer: Hi! I can not access my account.  My darn teeth fell out my mouth yesterday and splashed water all over my username Agent: Well that seems unfortunate, I can help with that Agent: Can I start by getting your full name and account id? Customer: Alessandro Phoenix Customer: I do not have my account id Customer: Can I give you my email Agent: I have pulled up the account, now I also need zip, phone number and email. Two of the three if you have them. Customer: ap520918@email.com Customer: (422) 354-2050 Customer: 46584 Agent: Identity has been verified, your username would be aphoenix1 Agent: Is there anything else I can help with? Customer: oh thank you Customer: nope that is it Agent: have a good day 
Agent: Thank you for contacting AcmeBrands! How can I assist you today? Customer: Hi! I just need to vent. I bought a shirt and gosh... you guys charge alot for shipping fee Agent: I'm sorry to hear. Let me see if I can help you. Agent: What is your name? Customer: I am not sure I want to buy from you again Customer: Joseph Banter Agent: I'll have a look at your account and see if there's anything I can do. Agent: Thank you, Joseph. Agent: While I pull up your account, can you please tell me your username, email address, and order ID? Customer: Username: josephb9 Customer: Email Address: josephb9@email.com Customer: 8568948780 Agent: Thank you! Agent: And what is the status of your shipment? Customer: In transit Agent: Okay. Agent: So it looks like the shipment is still quite early on in the process. Agent: We want our customers to have a good experience, and we recognize that high shipping costs can detract from that quite a bit. Agent: I have good news, though. It looks like I will be able to waive this shipment fee for you, because it does indeed seem too high. Customer: oh yeah Agent: I've gone ahead and done that, and the fee should now be gone. Customer: now we’re talking Agent: Can I help you with anything else, Joseph? Customer: thank you Agent: You're welcome, glad I could help! Customer: that’s all Agent: Okay, have a wonderful day, and thanks for getting in touch! 
Agent: Hi, there.  How may I help you? Customer: Hi! The item I want to order was cheaper online yesterday. What is up with that? Agent: I'm not sure, but I can look into that for you. Customer: ok Agent: May I have your name please? Customer: Joyce Wu Agent: May I have your Account ID and Order ID? Customer: Account ID: DKWMPOEY9U Customer: Order ID: 8974314383 Agent: There isn't a specific reason that I could find as to why the price went up today.  Sometimes the system relies on algorithms to reset prices when there are fluctuations in the supply chain. Customer: ok Agent: I'm sorry about that.  Can I do anything else for you? Customer: No, that was it Agent: Okay, well have a great day. 
Agent: Hello, how can I help you? Customer: I was overcharged for shipping. Agent: Okay, can I get your full name, account ID and order ID? Customer: Sanya Afzal Customer: Account ID: DWY3KQNPCE Customer: Order ID: 2302082251 Agent: Can I get your email and username to verify your purchase? Customer: sa886075@email.com Customer: Username: sa886075 Agent: Do you know the shipping status of your order? Customer: delivered Agent: I can refund $8 of the shipping fee Agent: Is there anything else I can help you with? Customer: no thanks Agent: Okay, have a great day! 
Agent: Hello, how can I help you today? Customer: Yes i would like to move my shipping to next week Agent: Happy to help, may I have your full name please? Customer: Sanya Afzal Agent: thanks, Sanya. Agent: Did you receive an email about the shipping date? Customer: its saying my shipping status is in trainsit Agent: Okay, just a second. Agent: To verify your identity, I also need your account id and order id please. Customer: my Account ID is LLYTPSUU4L and  Order ID: 3884284777 Agent: thanks, Sanya. Customer: welcome Agent: I also need your username, email address and order id to verify your purchase. Customer: okay its SaAfzal and email is SanyaAfzal@gmail.com Agent: thanks. Agent: Since your order is in transit, it's too late and nothing we can do about it. Sorry about that. Customer: oh okay, thank you anyways for your help Agent: Great, is there anything else that I can help you with? Customer: you too Customer: no that will be all Agent: Have a nice day! Customer: you too 
Agent: Thank you for contacting Acme.  How may I help you today? Customer: The item i hace been looking for is never in stock and i have been looking for over a month Agent: Oh, I'm sorry to hear that.  Let me see what I can do Customer: okaty Agent: If I could get some information from you, I'll be able to put in a formal report to our purchasing department Agent: Hopefully then they'll do a better job soon Customer: Okay, that will be fine Agent: May I ask either your full name or your account ID, and then the item that you were looking for? Customer: David Williams Customer: Product: Shirt  Brand: Guess Agent: Okay, I'll let the purchasing team know about the shortfall Agent: Would you like to place a back order while we're connected? Customer: yes Agent: Okay, I'll plug that in for you, and it'll ship out to you as soon as we get a delivery.  May I use the credit card that you already have on file? Customer: yes you can Agent: Okay, we're all set.  I'm sorry we couldn't get that for you on time, but as soon as we have it, you'll have it. Agent: May I help you with anything else today? Customer: okay, thank. That will be everythign today Agent: Glad to hear it. Have a great day, Mr. Williams Customer: you too 
Agent: Hello! Thank you for choosing AcmeBrands. How may I assist you? Customer: Hi Customer: I was looking at making a purchase and needed some more information on the product Customer: Its a pair of calvin klein jeans Agent: I'll be glad to assist you! One moment, please. Customer: I would like to know how often does this need to be washed? Agent: Certainly! Agent: With normal wear, washing about once a week is just about right. Customer: oh okay Customer: Thank you Agent: We recommend against frequent washing in order to preserve the color. Agent: If you wear them more frequently or they have been heavily soiled, we would recommend washing promptly. Agent: Is there anything more I may help you with today? Customer: thats all Customer: thank you Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Customer: To search something is taking super long. Do you have any suggestions? Agent: Sorry, slight technical difficulties on our end too Agent: And yes I do have suggestions! I'm glad to help Customer: Okay, great. What can I do? Agent: First thing I can recommend is trying logging out and logging back in. Customer: Okay, I tried this. Didn't work. Agent: Have you tried visiting any other sites to confirm its on our end? Customer: I'll try that. Customer: That didn't seem to work. Agent: Can you try closing all your other programs and tabs in the background? Customer: That helped. Thank you! Agent: Good to hear! Agent: Is there anything else I can do for you? Customer: No. That's it Agent: Well then have a nice day? 
Agent: Hi, how can I help you? Customer: Hi, I can't access my account because I forgot my username Agent: Okay, can I have your name please? Customer: Crystal Minh Agent: To verify your identity I need a zip code and phone number please Customer: zip code: 61800 Customer: phone number: 529-959-7244 Agent: Your username is cminh1 Agent: Is there any other way I can help you? Customer: No, that is all for today. Thank you for your help! Agent: You're welcome 
Agent: AcmeBrands, how may I help you? Customer: I am trying to order some boots using the 20% promo code that was emailed to me Customer: but the code is invalid at checkout! Customer: I want to use the code Agent: Let me help you with that. Agent: Could I have your full name or account id? Customer: norman bouchard Agent: When was the promo code issued? Customer: it was emailed to me 2 days ago Agent: Ok Customer: it should still be valid, it was only 2 days! Agent: Let me check the system. Agent: There does seem to be an issue with the promo code. Agent: Let me generate another one for you. Customer: ok. it is still 20% right? Agent: Your new promo code is 0TAXW Customer: with free shipping? Agent: That is correct Agent: Sure Agent: Can I help you with anything else? Customer: ok thanks! It worked! Customer: no that's everything Agent: Have a good day. 
Agent: Thank you for contacting AcmeBrands! How can I help you today? Customer: I would like to change my shipping details if possible Agent: I can help you with that. Could you provide me with your name and account ID to pull up your account? Customer: Chloe Zhang and my account ID is S74GF6ECSE Agent: Thank you. Are you looking to change to overnight shipping or change the delivery date? Customer: I ordered the wrong item by accident Agent: Okay. Can you verify your order ID? Customer: 2860385738 Agent: So you just need me to remove the item from your order, if I can? Customer: Yes, please Agent: What is the shipping status of your order? Customer: It says Out for Delivery Agent: And what is your membership level with us? Customer: I am a Gold member Agent: Since your one of our Gold members, I'd be happy to refund you for the item and then once it arrives, you can contact us again to start the return process. Which item and price was it? Customer: The item is a shirt from Guess and it cost $69 Agent: I've refunded your account $69 for the shirt. Just remember to contact us again once you actually receive the shirt. Customer: Okay will do! Agent: Is there anything else I can help you with? Customer: No that will be all. I'll contact you if I have any further questions. Thank you! Agent: You're welcome. I hope you have a great day! 
Customer: Hi. I signed up for a premium subscription. What does it contain? Agent: to confirm, you are inquiring on our premium subscription offering? Customer: Yes Agent: i can help you that today Agent: may i get your name please Customer: What is the status of my subscription? Customer: Joseph Banter Agent: your membership benefits include invites to the annual holiday celebration with open bar and free flights to it anywhere within the US, unlimited refunds with full benefit of doubt in transactions, order cancellation at any time, and savings on shipp Agent: the status of your subscription i can check for you as well Agent: do you wish to check if your subscription is active, or check a bill due date or amount? Customer: Check if it's active Agent: no problem joseph Agent: i just need your account id and order id to check the status Agent: of your account that is (active/inactive) the account id# and order id # are necessary to facilitate me pulling up the subscription information Agent: do you have your account id and order id available to give to me? Customer: XXHNGJLT2V is my ID. 2810090810 is my order ID Agent: thank you Agent: your subscription is active with an amount due of $0, paid yesterday Customer: Okay. Thank you for that Agent: this information is available in the future at the link ive sent Customer: Okay Agent: you will need your username to acess it, do you know your username? Customer: I do not Agent: it is jbanter1 Customer: Also, when will I see my payment on my account? Agent: you just made payment yesterday Agent: there is no balance due Agent: is there anything else i can help you with today? Customer: When will I see the payment on my account though? Agent: i am not sure what you mean, you just made the payment yesterday you should see confirmation of it on the link i sent you, logging in with your username, or did you mean something else? Customer: Nevermind then. Thanks for everything Agent: if you mean your next payment, you should see it posted on the link provided at the next billing cyclee Agent: thank you as well have a great day! 
Agent: Hi.  How can I help you today? Customer: Hi, I'm trying to find the status of my subscription. I don't know when the fee is due, and I can't find it anywhere in my account. Agent: Ok.  Can you tell me your full name or your account ID? Customer: Alessandro Phoenix Agent: The fee is due tomorrow Agent: Your subscription is also not currently active Customer: Okay, thanks. I'll pay it tomorrow then Agent: Okay, here is a link so you can sign in to your account in the future Customer: Thank you Agent: Do you know your username for your account? Customer: I don't Agent: Your username is aphoenix1 Customer: Perfect, thanks Agent: Is there anything else I can do for you? Customer: No, thanks for your help Agent: Of course.  I will end this conversation now 
Agent: Hello, how can I help you today? Customer: My husband told me to check our account because we are missing $40 worth of credits. Agent: Oh no, I will be happy to look into that for you Agent: Can I have your full name or account ID? Customer: Chloe Zhang Agent: I have pulled up the account now, can you tell me where the credits came from? Customer: A promotional package that I bought Agent: That has been notated. Agent: It does indeed appear our system did not apply that correctly Agent: and you said it was for 40$? Customer: yes Agent: DH5X3 is a promo code that you will be able to input on your end to apply that credit, I am sorry about the mixup. Agent: Is there anything else I can do for you? Customer: No, thanks for your help Agent: Have a great day 
Agent: Hello Agent: How can I help you? Agent: Hello Agent: Are you still there? Customer: For some reason, i have not received my refund.  i had returned the item 15 days ago.  what seems to be the problem? Customer: yes i am here Agent: I will be glad to check on that. Agent: Could I have your full name or account id? Customer:  David Williams and acct ID dw234039 Agent: Thank you Agent: And to pull up your order, I need your username, email address, and order id. Customer: Username: dw234039, Email Address: dw234039@email.com and Order ID: 2884652687 Agent: Thank you. Agent: Your refund is still in progress, it should be another few days. Customer: i appreciate you checking this for me. Agent: The refund was initiated online. Agent: Is there anything else I can help you with? Customer: thats it.  i love the product but it is not for me. Agent: That's fine, we hope you find other products you like. Agent: Have a nice day. Customer: thank you Agent: Goodbye Customer: bye 
Agent: Hello, how can I help you out today? Customer: I am looking at the Calvin Klein shirt and would like to know if the buttons are black or brown. Agent: Let me check for you. Agent: In the interest of the styles of this season, the buttons are dark brown. Agent: Can I help you with any other questions today? Customer: Nope that is all.  Thank you! Agent: You're welcome, have a great day! 
Agent: Hi! How may I assist you today? Customer: I'd like to change my address. Agent: Sure thing, may I have your full name and/or account ID? Customer: Joseph Banter Agent: Got it, thank you Joseph! May I also have your current street address? Customer: 4055 Primrose Ave  Baltimore, CA 66413 Customer: Thank you! Agent: Alright, and one more step! I'll need you to provide three of the following items: your telephone number, ZIP code, PIN number, username, password, email address, or order ID of a previous purchase. Customer: Phone Number: (786) 916-5185 Customer: 66413 Customer: Username: josephbanter903 Agent: Wonderful, I just verified your identity! Agent: Now, what address would you like to update yours to? Customer: 4055 Primrose Ave  Baltimore, CA 66413 Agent: Done! Your address has been updated successfully in our system. Agent: Was that all, or is there anything else I can help you with? Customer: Thats all. Agent: Okay, have a great day! 
Agent: Hello Customer: Hello, I never received my package and I would like to check on the shipping status Agent: Absolutely. Agent: Have you gotten any notice about shipping yet? Customer: I have not Agent: Alright Agent: What's your name? Customer: Albert Sanders Agent: okay one sec Albert Agent: and what's your account number and order number? Customer: T6W5B6QP5R,1084308079 Agent: Thanks. One moment while I validate the purchase Agent: Now I just need your email, and username please Customer:  as794223@email.com, as794223 Agent: Thank you Agent: It appears that the email you entered is incorrect and that is why you haven't received notice yet. Customer: Ah ok Agent: Double check the email address and that should resolve your issue Agent: Does that answer your question? Customer: IS there anyway you can resend the order? Agent: Let me see Customer: I don't think my email is incorrect Agent: it shows your email as @email.com... Was this supposed to be gmail.com? Customer: not that is the correct one Customer: no that is correct sorry Customer: It has been 9 days so far that I have been waiting for my package Agent: okay I will go ahead and start the process to resend the package for you Customer: thank you Agent: no problem. which items did you purchase Customer: Calvin Klein jeans Agent: Thank you. Agent: And what is the shipping address? Customer: 3894 2nd Ave San Lima, WA 12844 Agent: I went ahead and resubmitted that order for you. Customer: Thanks so much Agent: I apologize for the inconvenience Agent: It was my pleasure to help out Customer: It's ok, that is all I needed. Thanks for your time Agent: You're welcome. Have a great night! 
Agent: Hello, how can I help you today? Customer: I would like to pay my subscription fee Agent: Okay, can I have your full name? Customer: Alessandro Phoenix Agent: And your account and order ID? Customer: Account ID: VZPBE0U860 Customer: Order ID: 7616686420 Agent: Okay, how much are you looking to pay today? Customer: I want to pay the fee so I can have the expedited shipping and special discounts Agent: Yes but what amount of money would you like to pay? Customer: um, $10? Agent: Oh are you unsure of the amount due? Customer: yes, I would like to pay whatever the amount I need to to keep current Agent: Well that would be $20 Agent: Do you have your credit card ready? If you don't we can use the one on file. Customer: the one on file plase Agent: Okay, your bill has been paid! Agent: Is there anything else I can do for you today? Customer: nope, that is it, tahnks! Agent: Well then have a nice day! 
Agent: Hi, I'm Danny from ACME. How may I assist you today? Customer: Hi.  My name is ALessandro Phoenix.  My order ID is 8767318078.  I need to return these Calvin Klein boots for $94. Agent: Okay, that's no problem. Is there anything wrong with them? Customer: Yes, they are stained. Agent: I'm sorry to hear that. Okay, give me one moment to pull up you account. Agent: What is your email and username? Customer: My username is ap574974, and my email is ap574974@email.com. Agent: What is your membership level? Customer: Gold Agent: That's great. Gold members get unlimited returns. Thank you for being a Gold member! Customer: Great. Agent: Okay, so now I need your full address to send you a shipping label. Customer: 1996 Woodshore St, San Lima, WA 27368 Agent: How would you like to return? Via mail, in store, or drop off? Customer: Mail Agent: Okay, you're all set. Is there anything else I can help you with? Customer: That is it for today. Agent: Have a great day and thank you for shopping with ACME. 
Agent: Hi, how can I help you? Customer: I sadly lost my phone that I used for the 2 factor identification for my account. Could you please help me get inot my account? Agent: Of course, can I have your name and email address? Customer: It is Joseph Banter Customer: I don't have an email address. Customer: Is that okay? Agent: I need an email address so I can reset the account Agent: You know what, I can help can I have yoru pin Customer: it is 317005 Agent: And what is your mother maiden name? Customer: It is Banter Agent: A reset has been sent to the email address I have on file jbanter1@email.com Agent: Is there anything else I can do for you? Customer: I will  have to return and see it. I haven't been in  a long time. Thank you so much! Customer: Nothing else for me today! Agent: Have a nice day 
Agent: Hello. How may I assist you today? Customer: hi Customer: I would like to know the price for overnight shipping please. I was thinking about buying a few items and wanted to find out Agent: Sure. Just a moment Agent: Overnight shipping is a weight-based rate that does not depend on distance if you are located in the continental United States. For continental US-based customers, the rate is $39.99 for items of 5 pounds or less, $54.99 for items of 10 pounds or les Customer: I see Agent: less, and $69.99 for all other items. For customers based in Hawaii and Alaska, the price is $10.00 higher per weight category. We do not ship outside of the United States. Agent: Is there anything else I can help with? Customer: Thats what I needed to know. Thanks for your help Agent: Thanks, have a great day! 
Customer: Hi! I am a silver member and I want to know what is the benefit? Customer: Specifically, do I get expedite shipping? Agent: Sure, I'd be glad to help. Customer: Thanks Agent: Silver members get many perks. Agent: You save on shipping and get promo codes. Customer: Do I get free fast shipping? Agent: No, but you will be invited to our annual holiday extravaganza that has open bar and free flights from anywhere in the USA. Customer: Ok Customer: thanks Customer: Good to know Agent: You can also get agents to make purchases for you and can cancel at any time. Agent: Is there anything else I can help you with? Customer: That will be all. Thanks 
Agent: Hi! How can I help you today? Customer: i want to know what happens ifi am late on a subscription payment Agent: The fee is $2 per day past the monthly payment deadline. Are you a gold or silver member by chance? Customer: gold Agent: Okay, great. That means that you get a five day grace period per month. This means that the fee will not be applied if the payment is made within five days of the due date. Agent: Does that answer your question? Is there anything else I can help you with today? Customer: that is all! Agent: Okay, great! Have a wonderful day. 
Agent: Hi! How can I help you? Customer: Hello, I would like to know the status of my refund Agent: sure, can I get your name please? Customer: Chloe Zhang Agent: Thanks! I'll need your username and email address next please Customer: chloezhang384,  chloezhang384@email.com Agent: Thanks for that information. I'm showing your refund is in progress and you should have it in the next 24-48 hours. Customer: Ok great, thanks Agent: Was there anything else I could help you with today? Customer: That is all I needed Agent: great, have a wonderful afternoon! 
Agent: Hello, how may I help you today? Customer: Hi I have a question about an order I placed Customer: It's been over 2 months since I was notified that it was shipped out and I never received it. Can you help me? Agent: I am so sorry to hear that. I will do my best to resolve your issue. Agent: Can you please provide me with your full name, username, email address, and order ID? Customer: Rodriguez Domingo Customer: rd561442 Customer: rd561442@email.com Customer: 8126012544 Agent: I sincerely apologize for the delay in your shipping. It looks like your package was lost in transit. I will ship out a new order for you right away. Customer: oh ok Customer: thanks for checkinng Agent: Can you please tell me your address? Customer: 7230 Primrose Ave  Monterey, WA 49740 Agent: Can you please tell me the name of the item you ordered? Customer: its the michael kors jacket for $94 Customer: in XL Agent: Your new order has been processed and will be shipped out immediately. Agent: Is there anything else I can help you with today? Customer: great Customer: that's it Agent: Thank you. Have a great day! 
Agent: Welcome to AcmeBrands. How may I help? Customer: I'm pretty frustrated because the search function doesn't seem to work.  It only shows a spinning wheel. Agent: OK. Let me investigate. Agent: Can you try logging out and logging back in? Customer: Yes, hold on a second Agent: ok Customer: Ok I tried that and no luck Agent: OK. Agent: Please try clearing cookies and let me know Customer: Sure, hold on Agent: ok Customer: Yes, that seemed to work.  Thanks! Agent: Great! Anything else? Customer: that's all 
Agent: Hi, how can I help you today? Customer: Yes i see that my subscription was removed from my account and i still wanted it Agent: I can look into that for you, what is your name? Customer: Rodriguez Domingo Agent: Thank you, and how did you hear this news? Customer: my spouse told me to check my account Agent: It looks like that was our mistake, I apologize! Let me get your subscription restarted quickly. Customer: okay, great! Agent: Ok, it should be all set for you. Can you see that your subscription is active in your account now? Customer: yes, thank you so much Agent: You're welcome! You have a great day :) 
Agent: Hello, how can i help you? Customer: Hi!!! Customer: I want to know about your Calvin Klein jacket Customer: How often should I wash it? Agent: I will look up that information right now for you. Agent: This depends on how often you wear your new jacket. If you wear it regularly It should be watched at least twice every season. However if the wear of it is occasional once every season should be enough Customer: That's awesome. I just wear it every now and then because I don't want it covering up my cute outfit. Agent: Oh i am sure you will look amazing with it on! Do you need anything else? Customer: That is all. thank you! Agent: Have a great day. 
Agent: Hi! How can I help you? Customer: Hello, I'm here to check the status of my refund for the shirt I returned. Customer: My name is Alessandro Phoenix. Agent: Sure, I can help you with that. Can I have your username, email address, and order ID, please? Customer: Username: alessandrophoenix918 Customer: alessandrophoenix918@email.com Customer: Order ID: 3365875606 Agent: It looks like your refund is in progress, which means that it should be completed within the next 1-2 business days. Agent: Is there anything else I can help you with today? Customer: Oh okay, I'll just wait a bit longer then. Thank you that's all I needed Agent: Okay, you're very welcome. Have a wonderful day! 
Agent: Hi, how may I help you? Customer: hey, I just want to make sure my refund is still coming Agent: ok, I can help with that Agent: So you have a refund coming and want to check on the status? Customer: yes Customer: David Williams is my name Agent: Can I have your Username, email and Order ID please? Customer: username is davidw61 Customer: email davidw61@email.com Customer: order id 8791908034 Agent: Ok, I see that your refund is In Progress and that you initiated it by Chat with an agent. Agent: It should be coming through within the next few days Customer: how long will it take? Customer: oh ok, sounds good Agent: It has been accepted so you can expect it soon! Customer: alright thank you for your time Agent: Can I help with anything else today? Agent: Your welcome Customer: nope Agent: Have a great day 
Agent: Hi, how can I help you? Customer: Hey these boots I ordered are way overpriced.  Your competitor has them much cheaper. Customer: My name is Joyce Wu Agent: Ok, let me see what I can do Agent: Can I have your Account ID and Order ID? Customer: Account ID: G6U1Q5NZDC Customer: Order ID: 2022330596 Customer: I'm a guest member Agent: thank you Agent: Our prices are done by an algorithm that changes frequently using market prices and competitor prices Customer: So can anything be done about it?  Because I feel ripped off Agent: I can't change the prices, but since you are unhappy I can create a Promo Code for you to make up the difference in price Customer: Yes that would make me feel better Agent: Ok, great Agent: Here is your Promo code: Agent: 4Q1SC Customer: Thanks, that's all I needed.  I appreciate it. Agent: You're welcome! Agent: Have a great day Customer: you too 
Agent: Hi, how can I help you? Customer: Hi!   I need ot remove an item from my last order please Agent: May I have your full name or account ID? Customer: Sure, its KZLWMOUJEA Agent: What is the shipping status of the order? Customer: Umm, i'll check Customer: It says In Transit Agent: May I have your username, e-mail address, and the order ID? Customer: The order ID is 9499232275 Customer: I don't seem to remember my email address or ID for this account Customer: Oh wait, its David@mail.com Customer: and David123 for my username Agent: Thank you. What is the item you want removed? Customer: The second item, the boots from Calvin Klein Agent: Ok, the boots have been removed and we will send you a confirmation e-mail shortly. Agent: Is there anything else I can do for you today? Customer: Wonderful, thank you Customer: I'm all good! Agent: Have a great day. 
Agent: Hi, thanks for contacting Acme client support. How can I help you today? Customer: hi...i just bought a brand new tommy hilfiger shirt and was wondering how to remove a stain. Do you have a manuel you can send me with instructions on how to do it? Agent: I don Agent: Sorry about that. Customer: it is okay....i'll google solutions....have a good day! Agent: I don't have a manual but I can surely look that up for you Agent: Can I please get your full name? Customer: Crystal Minh...I love it so much that I am thinking about buying another one Agent: Let's get that stain out. Just one moment. Agent: Is this a blood stain? Customer: pasta sauce Agent: Okay then, It's important to not let the stain dry, if possible. Agent: Try soaking it in cold water for an hour then scrub it with dishwashing detergent. Customer: thank you so much....i will try that Agent: A toothbrush works great for that Agent: Of course. Is there anything else that I can help you with today? Customer: you've been such help....you have done more than enough! Have a good day! Agent: Thanks for shopping with Acme and please contact us with any questions you have in the future. 
Agent: Can I have your address adn phone number or Email address? Agent: Hello! Thanks for contacting us. To start could I please have your Name, Fist and last or username? Customer: Rodriguez Domingo Agent: Thank's Rodriguez, what can I help you with today? Customer: So I am wanting to buy some stuff but I want to figure out what kind of benefits I get with a premium membership. Agent: Sure thing! lets see what I can do to help. Customer: Okie dokie Agent: Can I please have your Account ID and if available an order ID? Customer: I do not have either at them moment. Customer: the* Agent: not a problem, lets restore your account first and verify the information. Customer: 1921 Lincoln Ave.  Monterey CA 77 Customer: 928-330-7298 Agent: Alright, now might I ask if you happen to know your membership level? Customer: I do.  It is Gold Agent: First let me thank you for being a Gold member. One of the basic benefits is an annual holiday party with free flights from anywhere in the US and has an open bar. Customer: ooo an open bar! Agent: As a gold member you are also entitles to unlimited refuns and whenever there is a pricing issue you will be given the benefit of the doubt on those transactions Agent: refunds* Customer: Fantastic! Customer: But you had me at open bar. Agent: Haha, it is indeed a very nice thing to have. Agent: Is there anything else I can do to help you today? Customer: That will do it!  Thanks a bunch for your help! Agent: Not a problem, have a great day! Customer: See you at the bar!  Take care! 
Agent: Thank you for contacting AcmeBrands! How can I help you today? Customer: I'm wondering about a weird fee that got added on to my order Customer: that I'm also checking on Customer: wasn't disclosed when I bought it this extra bit Agent: I can take a look at that for you. Could you provide me with your name and account ID? Customer: rodriguez domingo Customer: M9ME5DIPWD Agent: I've pulled up your account, Mr. Domingo. Which order ID was this for? Customer: 0860970186 Customer: a michael kors shirt Customer: was 64 now an extra 23 I don't know what for Agent: Thank you. What is your membership level with us? Customer: looks like I'm a guest Agent: I've looked at your order and it appears that everything is correct. I cannot make any corrections to your order because the pricing is correct. Customer: i see Customer: what's the extra 23$ for can you tell me that Agent: The promotional price ended just before you placed your order and were charged the full retail price. Customer: wow tricky Customer: well i appreciate the explanation Agent: I apologize for that but our promos do have a cut off time and date. Is there anything else I can help you with? Customer: that's all goodbye Agent: Enjoy your day. Good-bye. 
Agent: Hello. How may I help you today? Customer: Hi.  My name is Sanya Afzal.  I need to access my account, but I forgot my password. Agent: Sure. Can you tell me your username please? Customer: sanyaa29 Agent: I will reset the password and send you a new one to use. Customer: Great thank you. Agent: This is going to be your new password. hgxmjqm5h8i Customer: Let me see if that works.  Could you hold on a second. Customer: Yes, that works.  Thanks for your help.  That's all I needed today. Agent: Anything else I can help you with? Agent: Great have a nice day. 
Agent: Hello, how may I help you today? Customer: Can you give me some background info non a tommy hilfigr shirt? Agent: Sure I can help you with that Customer: I was looking for some cleaning instructions, is it durable and easily cleaned? Agent: Ok, would you like to know how to wash this shirt? Customer: yes Agent: and whether it shrinks after washing? Customer: overall washing instructions Agent: This is a premium shirt but does not require any special handling. You can wash this shirt normally in the washer with all your other clothes. Agent: However, we recommend that you use color guard bleach to preserve the shirt's color. Agent: Drying is not required but you should use permanent press if possible. Customer: That was what I was looking for. Agent: Great Agent: is there anything else I can help you with? Customer: That's it, thanks Agent: Thank you. Agent: Have a great day! Customer: You too 
Agent: Hello, how can i help you today Customer: Hello, I would like to know what all the membership levels are as I am planning to join and purchase some things Agent: There are  bronze silver and Gold levels that are obtained by making purchases overtime throughout a calendar year. Agent: Each level comes with the benefits of the previous Customer: Ok great Agent: Is there anything else i can do for you Customer: that is all I needed Agent: Okay, have a great day 
Agent: Hello, how can I help you today? Customer: I've got my eye on this really nice jacket, but my credit card keeps getting rejected when I try to buy it. I need to find out why so I can buy the coat. Agent: Okay, let me see if I can help you. Agent: Just as a precaution, what's the expiration date on the card? Customer: July of 2023 Agent: Okay, and can you try reentering your info again, just to be sure? Customer: I've done it like 20 times already, but I guess I can try again Customer: Nope, still got rejected Agent: Can you try logging out and logging back in for me? Customer: yeah Customer: Weird, but it looks like that fixed the problem. Customer: It's accepting my card now. Agent: Good to hear. Agent: Is there anything else I can do for you? Customer: No, that's everything. Thank you for the help! I really want that jacket! Agent: Then have a nice day and good luck with the jacket! 
Agent: Hi, thank you for shopping with us! What can I help you with today? Customer: I feel so silly, I forgot the email and username to log back in Agent: No problem, I can help you figure that out! What is your name? Customer: Joyce Wu Agent: Thank you. I have a couple questions just to verify your identity. What is your zip code, and email address? Customer: my zip is 34612 but I am not sure what email I used. Customer: would my Phone number help? (381) 084-4904 Agent: Oh I'm sorry, you mentioned that before. Yes, phone number works perfect! Customer: oh good. i am going to check on an order i placed a week ago :) Agent: Ok Joyce, it looks like your username is Jwu1 Agent: Is there anything else I can help you with today? Customer: Oh thank you! you are a life saver Customer: that is all I needed Agent: You're welcome! Agent: Have a great day :) 
Agent: Hello, how are you today? Customer: you would like to check the status of my order Customer: because i only ordered one item and i got my email confirmation says i ordered two Agent: Ok, I can look into that for you. Can I please have your name? Customer: Chloe Zhang Agent: Can I please also have your account ID and order ID Customer: Account ID: A3ZO9M20LO  Order ID: 9042016711 Agent: Thank you, one moment while I check the system please. Customer: ok Agent: I apologize, it looks like the email we sent was incorrect. The order will only include the one item . Agent: So sorry for the inconvenience! Agent: Is there anything else I can help you with today? Customer: okay, thanks. that will be all Agent: You're welcome. Have a nice day :) 
Agent: Hello and thank you for contacting us today! How can I help you? Customer: I'm thinking about buying these boots but want to know more about them first Agent: Sure! Can I have your name please? Customer: they're the ladies guess boots Customer: I'm joseph banter Agent: Thank you, Joseph. Agent: What in particular would you like to know? Customer: wondering about the durability and longevity of these boots before taking the plunge Customer: if there were a warranty even that'd be ideal as they'll be subject to rough conditions Agent: Sure! The boots are warrantied to be free of defects in both the material and the workmanship for 12 months from the purchase date. The warranty expresses our confidence in our company's products. Our products... Customer: I see sounds promising Agent: have unsurpassed quality for ruggedness and dependability. It is not a guarantee against normal wear and tear though. Agent: Can I help you with any other information today? Customer: you've answered all the questions I have right now thanks Agent: Thank you and have a great day! 
Agent: Hello, how can I help you today? Customer: I was charged for guess boots but I never bought any. Agent: Glad to help. May I have your full name please? Customer: Chloe Zhang Agent: thanks Chloe . Agent: Give me a second. Customer: ok Agent: Can you please let me have your username, email address and Order ID to validate this purchase? Customer: chloez22@email.com Customer: chloez22 Customer: my order id is 3428279823 Agent: thanks. Agent: What is your membership level? Customer: silver Agent: Sorry, the system shows that this is a customer error. Customer: So I have to pay for boots that I never ordered and never got? Agent: I am really sorry about that. But I cannot help you with this issue. I will ask the Internal Team to call you back regarding the situation. Customer: Ok, thanks Agent: You are welcome. Is there anything else that I can help you with? Customer: No, tjat Agent: Have a nice day! Customer: No, that's all 
Agent: Hello, how may I help you today? Customer: The site is running slow. what is going on? Agent: Let me check on that for you. One moment please. Agent: Have you tried logging out and logging back into your account? Customer: yes Agent: Can you please try visiting another website and see if the website is also slow? Customer: Okay, no it was not as slow Agent: Have you tried closing all other tabs on your browser and closing other programs? Customer: yes Agent: I apologize for the slow site issue. I will write up a report and notify the website team to fix it as soon as possible. Customer: thanks Agent: Would you like me to make the purchase for you? Customer: no thanks Agent: Is there anything else I can help you with today? Customer: No Agent: Thank you. Have a great day! 
Agent: Hello, how can i help you todau Customer: Hello. I bought a Calvin Klein shirt from you. I wanted a blue shirt but I bought the white one by mistake. Customer: Can you help me return it? Customer: I already have lots of white shirts and I don't need another one Agent: Of course, could i get your full name Username Email Address and Order ID Customer: Alessandro Phoenix Customer: aphoenix017 Customer: aphoenix017@email.com Customer: 9058366338 Agent: Okay and what is your membership and when did you purchase the item Customer: Gold Customer: I bought it on December 4, 2019 Agent: Okaysince you are gold there is no limit on the return date Customer: I've been so busy with work that I forgot to return it earlier Customer: Oh great Agent: I will send you a link with the shipping label Customer: The benefits of being Gold, right?? Agent: I need your adress city and state Customer: Okay Customer: 1456 1st Ave  Jacksonville, TX 762 Agent: Okay i have sent you the link, you can start the return by mail in store or at a drop off center Customer: Okay Customer: I'll return it in the store Agent: Is there anything else i can help you with? Customer: No, that's it Customer: Thanks for helping me with this return Agent: No problem, have a good day 
Agent: Welcome to AcmeBrands. How can I help you? Customer: What is your return policy if the jeans do not fit me? Agent: OK, please tell me, are you one of our gold members? Customer: How long is the leg length outseam? Customer: My member level is silver. Agent: I am sorry, which jeans are you asking about? Customer: Guess jeans $54.00 Agent: The standard has an outseam of 42 inches. This is long as the jeans are generally tailored to fit. Customer: ok Agent: is there anything else today? Customer: no Agent: Thanks for being a silver member Agent: have a great day! 
Agent: Hello, how can I help you today? Customer: Hello, I want check my subscription status. Agent: I can help you with that. Were you wanting to pay a bill, or just checking if it was active> Customer: checking how much is due, so I can pay. Agent: I can help you pay your bill today. Can I get your full name or Account ID so I can pull up your account? Customer: Crystal Minh Agent: Thanks Crystal. I just have to verify your identity. Can I get your Account ID and Order ID? Customer: 3PUTYQYKEO, order is 7399769383 Agent: Thanks Crystal. How much were you wanting to pay today? Customer: The remaining due amount. Agent: The amount due is $20. Agent: Do you have a credit card you would like to put it on? Customer: I would like to pay with my credit card on file. Agent: Great, I can do that for you. Just one moment. Agent: It is all taken care of Crystal. Is there anything else I can help you with today? Customer: Thanks. That's all! Agent: Alright, have a great day! 
Agent: hi how can I help you? Customer: I would like to pay the subscription fee Agent: ok what is your name? Customer: for premium subscription Customer: Sanya Afzal Agent: I also need your account & Order IDS please Customer: Account ID: 21XISGSJVG Customer: Order ID: 0458602068 Agent: so, the amount due is $49 Customer: Okay Agent: shall I put that into your account now? Customer: Yes please Agent: OK< that is done. welcome back... Customer: Okay thank you Agent: Next time, here is a link so that you can do this yourself - Customer: Ok Agent: is there anything else? Customer: That is everything Agent: oh, you will need your username for that link Customer: OK Agent: do you have that? Customer: YEs Agent: great! Agent: thanks for being our customer & have a nice day! Customer: you too 
Agent: Hello! Thank you for choosing AcmeBrands. How may I assist you? Customer: I am trying to make a purchase but my cart won't update when I add the item. Agent: I'm so sorry for the inconvenience! I'll be glad to help you with that. Would you provide your full name, please? Customer: Chloe Zhang Agent: Thank you, Chloe! Agent: May I ask you to please log out of your account, and log back in again? That can sometimes resolve the issue with the cart. Customer: Okay, I'll try that. Customer: It did not work. Any other suggestions? Agent: I'm so sorry about that! Let's try refreshing the page, perhaps? Agent: After refreshing, please try re-adding the item to your cart. Customer: Yes, that worked!! Agent: Wonderful! So happy that worked for you. Agent: Is there anything more I may help you with today? Customer: That's all, thanks so much! Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Agent: Thank you for contacting AcmeBrands! How can I help you today? Customer: Yes i would like to get some more information on one of your items, i'm thinking about buying Agent: I can help you with product information, but first could I please have your name? Customer: Norman Bouchard Agent: Thanks, Norman. Which product are you interested in? Customer: Your Tommy Hilfiger shirt Agent: That's a nice choice. What would you like to know about the shirt? Customer: I wanted to know does it shrink after washing it? Agent: If you wash it in hot water or dry it using hot air the fabric will shrink. You should wash the shirt in cold water to avoid this because it's made from cotton and wool and will shrink quickly. Customer: okay, thanks Agent: You're welcome. Is there anything else I can help you with today? Customer: that will be all Agent: Great! Enjoy your day! 
Agent: Hello, how can I help you today? Customer: Hi! I would like to check the status of my order. Actually the payment method seems to be wrong Agent: Okay, let me look into that for you. Agent: Can I have your full name? Customer: Albert Sanders Agent: And your account and order ID's? Customer: Account ID: 8VMNMLA0KI Customer: Order ID: 0144138707 Agent: And what's the shipping status of your order? Customer: delivered Agent: Well since you've already received the item, I can't change your payment method for it. If we change it, it will only apply to future orders. Customer: Okay. Please do that Agent: Okay, what's the new method you'd like? Customer: The credit card that is on file Agent: Okay it's done. Is there anything else I can do for you today? Customer: That is all. Thank you Agent: Then have a nice day! 
Agent: Hello, thank you for contacting AcmeBrand. How can I help you today? Customer: In my bank statement, the jeans I bought got charged twice. Agent: Alright, and I'm sorry to hear that. From what I gather you may have been charged for an item you never bought? Customer: Yes. I only bought 1 quantity of the jean. Agent: Alright, let's see what I can do to help. Can I please have your Full name and an account ID as I'll need that information shortly. This is to pull up your account. Customer: My full name is Sanya Afzal, and my Account ID is 5HKBI0Q4XF Agent: Thank you Sanya, can I also have the order ID to look up the order? Customer: It is 1621782001 Agent: Thank you, Let me check with the system to see if there was an error. Agent: Alright, Has the item been shipped already? Customer: No, It hasn't Agent: Perfect that makes this simple. I can go ahead and remove the item from the order and get you a refund right away. Customer: Thank you! Agent: How much was the price of the jeans? Customer: It was $94 Agent: Alright let me get that refund started for you. Agent: Okay, the refund has been initiated and the item was removed from your order Agent: Was there anything else I could help you with today? Customer: Sounds good! Customer: Nothing else! Agent: Thank you for shopping with us and have a great day! 
Agent: Hello, how may I help you? Customer: Hi, I would like to now more about some boots I want to buy Customer: Do you guys have any in a size 9 available? Agent: I can certainly help you with that Agent: let me check for you Agent: What kind of boots did you want? Customer: Michael Kors boots Agent: Ok, based on my search the boot sizes available are equal to whatever is listed on the website Customer: That's a bummer, the website says unavailable Agent: So, if that's the case, then we are out of stock at the moment Agent: The website is the most up to date source on boots Agent: With that said, boots will usually be refilled at the end of every month which is only a week away Agent: You can check back at that time Customer: Darn, that's still awhile Customer: I was hoping to have a pair for going out this weekend Agent: Oh really, nice party? Customer: Yea, with lots of cute singles Customer: But whatever, I think I have something else that might also work Agent: Ok, well that's good to hear.  I'm sure you'll have a great time! Customer: yea, let's hope so Agent: Is there anything else I can help you with? Customer: No, that's it.  I checked the other competitors and they're out of stock too Customer: I'm pretty loyal to AcmeBrands so I'll just come back in a week or so Agent: Sounds great, have a nice day! 
Agent: Hello How can I help you today? Customer: Hi i am checking the status on my subscription Customer: can you help me with that? Customer: do I need to pay the balance to activate it? Agent: Yes I can can just a moment Customer: okay Agent: an I get your full name or Account ID Customer: Crystal Minh account #YU3JAQTPOI Agent: Yes, Your subscription must be paid to activate. 14 Is due Customer: okay. can we take care of it now? Customer: I can pay it now. Customer: Are you there? Agent: Yes you can Would you like me to use the card on file? Customer: yes Agent: Great just a moment Customer: okay Agent: All done Is there anything else I can help you with? Customer: no. thanks Agent: Thank you 
Agent: Hello. How may I help today? Customer: Do you guys do price matching, because the tommy hilfiger boots are 20 dollars more than other sites? Agent: Let me look into that for you. Can I get your name please? Customer: Joyce Wu Agent: Thank you Joyce. One minute please. Agent: We can match the price. Let me get the order details from you. I will need your acct id and order id. Customer: AAYAKVLBVU 2893959786 Agent: I will issue you a promo code for the price difference. Is that acceptable? Customer: That would be great Customer: I really appreciate that Agent: Not a problem. Your promo code is: KVINL. Apply it towards your next purchase. Was their anything else you needed today? Customer: no that was all thank you Agent: You are welcome. Bye. 
Agent: Hello, how may I help you today? Customer: want to check the status of my order because i only ordered one but on the email confirmation it says that i ordered two Agent: I can help, could I get your full name please? Customer: Sanya Afzal Agent: Hi, Sanya. Could I also get your account and order ID please? Customer: UUDHIFWNKN. order id is 5679121831 Agent: Thank you, one moment please. Customer: ok Agent: It says here you only ordered one. The email you received is most likely in error. Agent: Is there anything else I can help with? Customer: ok thank you. that is all Agent: Have a great day! 
Customer: Hello my name is Chloe Zhang Customer: and I want information about the annual sale Customer: I want to know when it ends Agent: Hi Chloe. Our annual sale ended on January 31st. If you missed it this year, make sure to subscribe to our newsletter for the latest news! Agent: Is there anything else I can help you with, Chloe? Customer: Oh thats too bad, I will subscribe for sure Customer: I guess I will have to wait for more promotions Customer: that would be all Agent: Sorry about that. Okay, Chloe. Have a great day! 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you? Customer: Good morning! I am thinking to buy a shirt from your website. But can you explain about the return policy? I am new to your company. Agent: Sure, I would be happy to assist. Agent: One moment please. Agent: The policy depends on your membership level. Are you a member? Customer: No. I don't have one yet. Agent: Ok, you are allowed returns for purchasing made in the last 30 days. Agent: Did you have any other questions for me? Customer: That is good. do I need to pay the shipping fee for returning an item? Agent: No we would print out a label and you would have a choice of return through mail, store, or drop-box. Customer: Ok. Good to know. Agent: I apologize you would print out a label. Anymore questions? Customer: That's it. thank you. Customer: Have a great day Agent: Thank you for contacting us, you have a great day! 
Customer: Hi, I think some details are wrong on my recent order. Agent: Ah,  I can help you with that.  My name is James,  What's yours? Customer: I am Jane, Agent: Which detail do you believe is wrong, Jane? Customer: I accidentally ordered the wrong item last order, it was an accident. Customer: can I alter my item? Customer: I ordered the Teal color but I want the dark navy blue Jacket. Agent: I'm checking right now. Agent: What is the shipping status of your order? Customer: It was delivered. Agent: Then you will have to return it and order a new one.  I can help you with that. Customer: Should I return it in the same packing? How? Agent: I need your full name or account ID to start with. Customer: Rodriguez Domingo, Account ID is 76YFJSX4QH Agent: And I need your username,  your email address, and your order ID Customer: User name is: rodriguez081 Customer: Order ID: 2790132912 Customer: rodriguezd081@email.com Agent: Your username is not validating.  Are you sure it's correct? Customer: Username: rodriguezd081 Agent: Okay,  your order is valid. Agent: What is your membership status Customer: What's next for me? I'm Customer: Bronze Agent: Bronze members have a 90 day return window.  When was your order made? Customer: 2019-07-10 Agent: You can return outside of the window if you still have the receipt,  or the original packaging.  Do you have one of those? Customer: Yes, I think I do, I left it inside. Agent: Good.  And will you be able to send it back to us,  either through the mail, UPS, or at a physical store? Customer: Yes, by Mail please. Agent: I'll need to print a shipping label.  For that I'll need your street address,  city,  state, and zip code Customer: Address: 1740 Primrose Ave Customer: La Fayette, WA 5098 Customer: Are you there? Customer: Thanks, that's all, I'll send it back. Customer: Goodbye. Agent: Goodbye 
Agent: Hi, can I help you? Customer: Hi, I'm trying to add an item to my cart but every time I try nothing happens Agent: Ok Agent: Try refreshing the page and adding the item again Customer: Okay, I just tried that and the same thing happened Agent: Ok, try logging out of the site and the logging back in and see if you're able to add it to the cart then Customer: I wasn't logged in when I tried adding it Customer: Should I log in and try it that way? Agent: Yeah, try it logged in Customer: Okay, looks like that worked Customer: I've never had this issue before though even when I wasn't logged in Customer: There might be something wrong with your website Agent: Ok, I'll tell the tech team that there may be a problem Agent: Is there anything else I can do for you today? Customer: No, that's all Agent: Ok, I'll end this conversation now Customer: Okay, thanks 
Agent: Hello, this is AcmeBrands customer service. How may I help you? Customer: I would like to know more about one of you guys products because i'm thinking about buying it Agent: Sure, what product are you looking for information about? Customer: The tommy Hilfiger boots Agent: Okay, is there any question in particular that you have about them? Customer: Yes i wanted to see if you had a size 9 in stock at the moment Agent: If the size 9 boots are listed as empty on the website, then we are out of stock. The Tommy Hilfiger boots will be restocked at the end of the month though, so you can check back in a couple of days. Customer: the webisite saying unavailable Customer: oh okay, thank you. I will check back then Agent: You're welcome, thanks for being a valued customer. Customer: thank you for your help. 
Agent: Hi, how may I help you? Customer: Can you please see if my account qualifies for free shipping on orders? Customer: Sorry, for international ship. Agent: Yes, I can help with that Agent: Can I have your full name or Account ID please? Customer: Alessandro Phoenix Customer: I don't have the account ID Agent: Let me check if your account allows for free international shipping Agent: Great news! You do have international shipping!. I'm also sending you a link for our FAQ page in case you want more information about our shipping. Customer: Good!  Thank you for all. Agent: Your welcome, can I help with anything else? Customer: No, thanks. Agent: Have a great day! 
Agent: Hello, how may I help you? Customer: Hi - the delivery time on my order seems to be wrong. Can you check on it for me? Agent: Sure, could I get your full name, please? Customer: Crystal Minh Agent: Thanks, Crystal. I'll also need your Account and Order ID to look up the order. Customer: account id is 1MBKFYVKLR and order id is 5088252812 Agent: Thanks again. Were you intending for your delivery to be made in the morning or evening? Customer: Evenings are better for me Agent: Okay, let me see here. Agent: Do you know the shipping status of the order? Customer: It says order received but I haven't got it yet Agent: It hasn't shipped yet then. Your order was listed as morning but I can just go ahead and change it to evening for you. Customer: OK that's great. So I don't have to worry it has been lost? Agent: That's right, we're still prepping it for shipping. I have the delivery scheduled for evening. Is there anything else I could help you with? Customer: Nope, that's it - thank you!! Agent: Have a good day! 
Agent: Welcome to AcmeBrands. How may I help? Customer: hi! I was trying to access my account but I seem to have forgotten my username Customer: I was hoping you could help me with that Agent: OK. I can help. Agent: What is your full name or account ID? Customer: Sanya Afzal Agent: I have pulled up your account Agent: What is your zip code and email address Customer: 25708 Customer: I have my phone number. Would that work? Agent: Sure. Customer: (329) 678-7611 Agent: Thanks Sanya. I have verified your ID. Customer: Thank you Agent: Your username will be safzal1. It is the first letter of first name followed by last name and 1 Agent: Anything else? Customer: thank you. Appreciate it Agent: You're welcome. Agent: Have a great day. 
Customer: Hi Agent: Hi, how may I help you? Customer: I would love to pay my subscription fee because i would like to keep the subscription active Agent: Sure! Just need your full name, account AND order ID to check it. Customer: Albert Sanders Customer: Order ID: 5024882044 Agent: Account ID? Customer: Account ID: ZYPA4BPJO4 Agent: It is active, but was due yesterday for 14. Customer: Yeah Agent: Would you like to pay it with the card on file? Customer: Yes Agent: It has been renewed, anything else today? Customer: No Agent: Have a good one! 
Agent: Hello! How can I help you today? Customer: Hello, I would like to check the shipping fee on my most recent order, I believe it was too high Agent: No problem - I can look into that for you.  Could I please get your name, account number, and the order number? Customer: Thank you, it's Alessandro Phoenix and the account Id is S9OXSFR21R Customer: Order ID is 7139133371 Agent: Okay, thanks for that info. It looks like you do not have a subscription with us, is that correct? Customer: I'm not sure what that means, i am a Bronze level member if that helps Agent: Oh, I'm sorry. Okay, thanks. Can you tell me what the shipping status of your order is, please? Customer: It was delivered Customer: I would like to have the fee waived if possible Agent: Got it. Okay, let me see if we can do that. Agent: Did you think the shipping cost was incorrect, or just generally too high? Customer: I think it was generally a high price for to charge for shipping on that order Customer: It is more than I usually pay Agent: Got it. Well, I can offer you a refund of $8. How does that sound? Customer: That would be fair, thank you so much for that Agent: You're welcome, Alessandro! We'll credit that back to your card, okay? Customer: Ok thanks again! Agent: Is there anything else I can help you with? Customer: No you've been great, have a good day Agent: Wonderful. Goodbye! 
Agent: Hi, how can I help you today? Customer: Yes i would like to know when the annual sales end because i'm thinking about buying some things Agent: Okay, let me check that for you. Agent: Could I get your name please? Customer: Rodriguez Domingo Agent: Mr. Domingo, our annual sale ended on January 31st. Please subscribe to our newsletter so you get all of our updates and don't miss it next year! Customer: ok, thanks Agent: Can I help with anything else today? Customer: that will be all Agent: Have a nice day. 
Agent: Thanks for contacting AcmeBrands! What can I do for you today? Customer: Hi! So the website is really slow.  When I use the search function, all I get is a spinning wheel.  I don't get any results Agent: I'm sorry to hear that! Let me see what I can do. Customer: ok great Agent: Have you closed all tabs that you have open, as well as other apps, to make sure your computer isn't overloaded? Customer: I did do that. Agent: Okay. Can you log out and log back in, to see if that helps? Customer: sure, give me one second Customer: ok, looks like the problem is resolved! Agent: Great! Is there anything else I can help you with today? Customer: nope, that is it! Agent: Okay, have a great day! 
Agent: Hi! Thanks for contacting Acme support. How can I help you today? Customer: I'm letting you know that I'm trying to buy a pair of jeans but it's too expensive. I found a cheaper pair elsewhere Customer: can you help me out? Agent: I can certainly look into that for you. May I get your full name? Customer: Rodriguez Domingo Agent: May I also get your account ID and Order ID? Customer: LX5LXXQCUA and 6277914584 Agent: Okay, I  looked that up for you. Unfortunately, our pricing is done with algorithms and is subject to change at any time. Agent: I'm not authorized to change product prices. Customer: Can I get a discount at least? Agent: Just this one time, I can send you a promo code for being a valued customer. Would that be OK? Customer: that would be fair Customer: thank you Agent: Here is your promo code: XVF6J Agent: Is there anything else that I can help with today? Customer: no that is it Customer: thank you Agent: Have a great day! 
Agent: Good afternoon, how can I help you? Customer: I am thinking of making a purchase, but I wanted to know the cost for overnight shipping. Agent: sure, one moment please Agent: ok, the cost will depend on the weight of your shipment Agent: the costs are as follows Agent: the rate is $39.99 for items of 5 pounds or less, $54.99 for items of 10 pounds or less, and $69.99 for all other items. Customer: Great, thank you!! Agent: a pleasure to help you Agent: have a nice day Customer: You too 
Customer: hi Agent: Hi! How can I help you today? Customer: I'm trying to use a promo code right now, but I keep getting an error message saying invalid Customer: I got this code 5 days back Agent: Okay, I'd be happy to help you with that. What is your full name? Customer: Albert Sanders Agent: Okay, it looks like it's an error in our system so I will go ahead and generate a new promo code for you. Agent: BJNEQ is your new promo code. Make sure you use it within 7 days! I'm sorry for the inconvenience. Agent: Is there anything else I can help you with today? Customer: Thanks so much Customer: That's all Agent: You're very welcome! Have a great day. 
Agent: Hello, thank you for contacting AcmeCorp, how may I help you today? Customer: i want to double check the status of my refund Agent: I would happy to help you with that. Agent: May I have your full name or account ID? Customer: Name: Norman Bouchard Agent: Thank you Norman. Agent: Thank you may I please have your username, email address, and Order ID? Customer: Email Address: normanbouchard837@email.com  Username: normanbouchard837 Customer: Order ID: 9287326935 Agent: Thank you. It looks like your refund is still in progress should be completed soon online. Customer: great, do you know the payment method Agent: You will receive online through the account on file. Do you have any other questions for me? Agent: It will return to the card on file. Agent: Do you need to change this? Customer: can you swithc it to paypal Agent: Yes I can. Customer: thanks! Customer: thats all Agent: It has been changed. Agent: Thank you for contacting AcmeCorp, please be safe and stay well. 
Agent: Hello! Thank you for choosing AcmeBrands. How may I assist you? Customer: want to be buy something but my credit card keeps being rejected Agent: I'm so sorry about that! Let's get that sorted out for you. Agent: Your full name, please? Customer: Albert Sanders Agent: Albert, would you kindly try entering your credit card information again? Customer: ok will do this now and would let you know Agent: Great! Thank you so much. Customer: still not working. Agent: Okay! Let's try checking the expiration date on your credit card. Maybe it's too old to use? Customer: the card is still valid. any other suggestion? Agent: Another thing to try: log out and log back into your account? Customer: ok will do this now Customer: it works Agent: Wonderful! Agent: Is there anything more I may help you with today? Customer: that is all Agent: Thank you so much for contacting AcmeBrands customer service. Goodbye! 
Customer: hi Agent: Hello, how can I help you? Customer: what kind of material this? Agent: Hello, what product are you asking about? Customer: jeans Customer: rodringuez domingo Customer: phone number:(522)029-1892 Customer: member level:gold Agent: Hello, unfortunately I do not have information on the material of our jeans. Our website should have more information on a particular product. Customer: kk fine Customer: thank you Agent: Is there anything else I can help you with? Customer: no its enough..thank you Agent: Have a great day. 
Agent: Thank you for contacting Acme Brands! How can I help you today? Customer: Hey, I haven't gotten my package yet. Just want to check on the shipping status. Customer: It's been about 9 days now Agent: Okay. Could I please have your name or account ID? Customer: Rodriguez Domingo Agent: Thank you. I've pulled up your account. Can you verify your username, email address and order ID of the shipment? Customer: rdomingo173, rdomingo173@email.com Customer: 1175183347 Agent: It usually only takes a week at most to receive your orders. I'd be happy to ship you a new order, if you provide me with your shipping address. Customer: yes, please do Customer: 2198 1st Ave  San Mateo, CA 88604 Agent: Thank you. Which items were to be included with your order? Customer: The $49 TH Boots Agent: I've placed a new order for your boots and you should receive them in the next few days. I apologize for the delay. Is there anything else I can help you with today? Customer: That's ok! Thank you for your help. Customer: That's all. Agent: You're welcome. Enjoy your day! Customer: You too 
Agent: Hi! Agent: How can I help you? Customer: How much is it to have my clothing personalized? Agent: sure, one moment and I'll find out! Agent: ok, it depends on how much text you want added. It is 30 cents per character for the first 15 characters Agent: then 20 cents per character for the next 15 Agent: and then 10 cents for any above that Customer: Okay How much to stitch Chloe Zhang Agent: 2 dollars Agent: I'm sorry. 3 dollars Customer: Great! Thanks Agent: misread my calculator! Agent: no problem, have a great day! 
Agent: Hello and thank you for reaching out to us today. How can I help you? Customer: Hello, does the premium membership come with free two day shipping? The premium membership is quite expensive so I want to know that I am getting my monies worth. Agent: Sure I can look into that for you. Can I please have your name? Customer: Joyce Wu Agent: Alright Joyce. Give me one second to pull that information up for you! Agent: Okay Joyce. It does look like the gold membership, which is the highest membership we have, does come with free two day shipping! Agent: Is there anything else I can help you with today? Customer: That is great! And how does the return process work if I ever run into problems with my items? Agent: With the gold membership you can have unlimited refunds on any transactions! Customer: Cool. And how much is the gold membership again? Agent: They actually cannot be bought. The gold membership is earned by purchasing $2000 in items and a very short questionnaire. Customer: Okay. That answers all my questions. Thank you. Agent: Thank you for reaching out to us! Have a great day! 
Customer: Hello. Is anybody there? Agent: I'm sorry for the wait! How may I help you? Customer: The shipping costs on my order are way too high. I would like to get a refund on just the shipping fees. Agent: I can help with that. May I have your full name? Customer: Sanya Afzal Agent: May I also have your username, email address, and order ID to validate your purchase? Customer: safzal08  safzal08@email.com  2177131458 Agent: Thanks! Do you know the shipping status of your order? Customer: delivered Agent: Unfortunately, I can't refund the entire fee, but i can refund $8 worth. Customer: That would be fine Agent: You should see your refund in your account shortly. Is there anything else I can help you with? Customer: No, thank you Agent: Okay. Have a wonderful day! 
Agent: Hello,how can I help you today? Customer: I need to check the shipping status of an order I haven't gotten yet. Agent: Alright, I can help you with that. Agent: Can I get your full name or Account ID? Customer: Crystal Minh Agent: Thank you Crystal. While I pull up your account I will just clarify that you wanted to check on the shipping status of your order? Customer: That's right Agent: Can I also get your account ID and Order ID so I can verify your identity? Customer: Account ID: IBNMNZXPKF Customer: Order ID: 8806472327 Agent: One moment while the system searches for this. Customer: ok Agent: Did you think you should have received your item by now? Customer: yes, I should have gotten it 5 days ago Agent: So you have been waiting 5 days for it? Agent: Are you still there Crystal? Customer: yes Agent: How long have you been waiting for this? Has it only been 5 days? Customer: Yes. i have been waiting 5 days. Agent: It can take up to 7 days to arrive so it will likely be there soon. If it doesn't arrive after 7 days we can look in to it again. Customer: I was told it would arrive sooner, and I need it by Monday. Agent: Do you know the shipping status? Customer: No I contacted you to find that out. Customer: It was my original question Agent: Yes, I realize that. But normally the package takes 7 days and it has only been 5. Customer: I really need them by monday for an event. Can you tell me the status. Agent: Your order should tell you the shipping status. If it has not been sent yet I can change it to overnight shipping. But without the shipping status I do not know if it has been sent. My system does not give me that information. Customer: It hasn't given me any notifications on shipping. Can you change it now? Agent: I can not change it without knowing if it has left our facility. Customer: Can you overnight a new order and I'll send the other back if it ever comes? Customer: I need these jeans for a photoshoot event Agent: I can do that. One moment please. Customer: thank you so much Agent: What is your membership level? Customer: Silver Agent: Since your are a silver member I will ship your item overnight free of charge. What brand of jeans were you looking at? Customer: One pair was Guess and the other was Calvin Klein Agent: I have ordered those for you Crystal. They will arrive tomorrow morning. When the other package shows up you can call us and we will get you a label for your return. Agent: Is there anything else I can help you with today? Customer: That sounds great! Customer: That's all thanks! Agent: Have a great day  Crystal. 
Agent: Hello, how may I help you today? Customer: I never received my package and its been 9 days Customer: can you check on the status of that? Agent: I'm sorry to hear that, I would be happy to help you get that resolved. Can you send me your full name or account ID? Customer: Albert Sanders Agent: Thank you, can you give me your username, email address, and order ID so I can get your order pulled up? Customer: alberts7 alberts7@email.com Customer: 0449248154 Agent: Thank you, I have your order pulled up and validated. Since it's been over a week, it does look like your package got lost. Customer: I see Agent: I'm sorry for the inconvenience. If you can give me your address, we can get a new order shipped out with expedited shipping. Customer: I would appreciate it Agent: Sure thing, could you send me your mailing address? Customer: 5422 1st Ave  La Fayette, MI 64275 Agent: Ok I have the address entered, can you send me the name of the product that you ordered? Customer: Product: Jacket  Brand: Michael_Kors Agent: Ok, that item should be arriving within 2-3 business days. Is there anything else I can help with? Customer: no that was everything Agent: Great, enjoy the rest of your day! 
Agent: Hi, there.  How may I help you? Customer: Hi! Just a quick question Agent: Sure Customer: Will this Calvin Klein Shirt shrink after I wash it Agent: I can pull up the item and let you know for sure. Agent: As long as you do not wash it in hot water, it should not shrink.  It's best to wash the shirt in cold water for minimal shrinkage. Customer: great! thanks Agent: You're welcome!  May I help you with anything else? Customer: no Agent: Have a great day! 
Agent: Good afternoon. How can I help you today? Customer: HI! I have been looking at your website for hours but all Guess shirt is out of stock. Customer: Is it possible to get it when it is back?' Agent: Oh no, that is so frustrating when that happens. Let's look in to this. Agent: May I ask who I am speaking with today? Customer: Alessandro Phoenix Agent: Thanks Alessandro. So I can assist you better may I ask if it is one product that you are always looking for? Or do you find many different products are out of stock? Customer: it is a white guess shirt Customer: I think all of guess shirt are out.. maybe because of the spring promotion Agent: That is so frustrating though. I'm going to let purchasing know so they can do a better job of ordering. Customer: Ok thanks Customer: Can you notify me if it is back> Agent: I was just going to ask you if you would like me back order it for you? Customer: yes please Agent: It would be shipped as soon as it was available. Customer: Thank you Agent: It was the white guess shirt, correct? Customer: yes Agent: Should I use the credit card on file? Customer: yes please Agent: Great, I have ordered it and it will be sent to you as soon as it is in stock. Agent: Is there anything else I can help you with today Alessandro? Customer: That's all Customer: Thank you Agent: Have a great day! 
Agent: Hi! How may I help you? Customer: Hi! can I ask a question about my membership? Agent: Sure! What question? Customer: What I need to do to maintain my membership? Agent: Membership lasts for the remainder of the calendar year you get it, and the next full calendar year after that. Agent: If this is not what you were looking for, feel free to be more specific. Customer: Do I need to pay or buy a certain amount to keep my membership? Agent: Correct. This amount is situational for each account and will be revealed for each member before they sign up. You must pay each month, however they can be extensions. Customer: how much do I have to pay for each level? Agent: This depends on each account, I do not have an estimate for you. Apologies. Customer: It's ok. Thank you Agent: Anything else you need help with today? Customer: Oh one more question. WHen is the annual fee is due? Agent: It is due each month, depending on the account. One month after you sign up. Customer: Is mine due today? if it is, can I pay now? Agent: Oh, you should have started with you how you wanted to check your bill! I can help with that, I just need your full name, account ID and order ID please. Customer: Albert Sanders Customer: Account ID: V474VZLKPI Customer: Order ID: 9728480145 Agent: It is due tomorrow for 14 dollars and is active. Would you like me to use the card on file to pay it? Customer: yes please Agent: It has been paid, anything else today? Customer: That is all Customer: thanks Agent: Have a great day! 
Agent: howdy! Agent: how can I help you? Customer: Hello. I'm trying to buy those Michael Kors boots but they are always out of stock. Agent: oh, I'm so sorry to hear that. I'll let our purchasing team know about the issue you're having Customer: Thanks. Is there any way to put a hold on them or something the next time they're available? Agent: May I have your name please? Customer: Norman Bouchard. Agent: I can back order it for you! Customer: Oh that's awesome. Agent: It will ship as soon as it becomes available Customer: That's great, thanks so much! Agent: Do you want to use the credit card that's on file? Customer: Yes that's perfect. Agent: ok great, you'll get those as soon as they are back in stock! Agent: anything else I can help you with? Customer: Nope that's it. Bye! Agent: bye! have a great day! 
Customer: Hello? Agent: Good afternoon, what can I do for you? Customer: I need to return something that I purchased Customer: I bought it in the wrong color. Agent: one moment please Customer: Sure, no problem Agent: Ok thanks, would you give me your full name or account ID. Customer: Joseph Banter, I dont know my account ID Customer: Do you mean username? username is josephb0 Agent: is fine with your full name Customer: ok :) Agent: Has the product already been received by you Mr. Joseph? or is currently on shipping. Customer: I already have the item Agent: Ok, your order has already been canceled Mr. Joseph Customer: ? so i never received it? Customer: I need to return it not cancel the order Agent: Oh excuse my mistake, I will go through the appropriate method for your problem. Customer: cool. thanks Agent: Could you tell me your membership level Mr. Joseph Customer: guest level Agent: In order to verify the available options to solve the problem. Agent: ok bronze level you mean? Customer: i dont know, i think i dont have a membership. i just used the guest function to make the purchase. Agent: Ok sorry for the confusion, how much did the product cost you Mr Joseph? Customer: $64 Customer: Cool, thanks Customer: everything's all set? Agent: Ok everything ready. Sorry for the inconvenience. Customer: No problem, thanks for your help. Customer: have a good day Agent: Have a good day 
Agent: Thank you for shopping with AcmeBrands! How may I help you? Customer: Hi there, I've been charged for an order that I never placed. Customer: How do I go about a refund? Agent: What was the order for? Customer: Order ID: 5504190460 Customer: It was an order of Guess jeans Agent: Okay. May I have your full name? Customer: Sanya Afzal Agent: Thank you. May I also have your username and email address? Customer: Email Address: sa303434@email.com  Username: sa303434 Agent: I see the problem in your account. Let me get started on the refund. Agent: The refund has been processed. Is there anything else you need? Customer: Perfect, thank you! Customer: That is all, thanks again for the help. Agent: You're welcome! Have a great day. Customer: You too 
Agent: Thanks for contacting Acme.  How may I help you today? Customer: Hello, I would like to know if this jacket is warm enough to wear in windy conditions Agent: Certainly, I can look up some details about that Agent: Which jacket in particular were you interested in? Customer: Calvin Klein for $94 Agent: Yes, indeed, this jacket is designed to be wind-proof. Agent: The lining of that jacket in particular provides excellent insulation. Customer: Ok, awesome. Thank you Agent: You're welcome.  May I help you with anything else? Customer: That is all Agent: Excellent, have a great day. Customer: you aswell 
Agent: Hello, how can I help you today? Customer: Thank you. :)  I'm trying to order some things on the website but I'm finding that I can't really even use it right now, because as I'm clicking around nothing much is really happening because it's so slow and stalling out.  Can you tell me what's go Customer: *what's going on or if I should just come back and order later? Customer: Sentence was cut off, sorry. Agent: Glad to help. May I have your  name please? Customer: It's David Williams. Agent: thanks David. I will write up a report about the slow speeds for the Website Team to fix. Customer: Thank you, I appreciate that. Agent: did you try logging out and logging back in? Customer: No but I will try that now.  One second please. Customer: Tried that, it's still very sluggish and not moving much at all. Agent: how about try visiting another website first? Customer: Okay, I'll log into my e-mail on another website.  One second. Customer: I'm clicking around on Yahoo, their news and anything I click on before logging into e-mail there is working really quickly. Agent: Okay. try closing all the other tabs on your broswer. Customer: Okay, doing that now. Agent: and also other programs that may be running. Agent: too many programs running can cause a slowdown. Customer: That seems to have helped.  I closed out everything as far as tabs and other programs.  Not so slow now, seems like it's a lot better.  Sorry about that it must've been me slowing things down. Agent: No worries. Is there anything else that I can help you with? Customer: No no, that's all but thank you for helping me figure that out. Agent: Have a nice day! Customer: You too! 
Agent: How can I help you? Customer: Hello, I just ordered one item but my confirmation email is saying that I ordered two. Can I check the status of my order. Agent: Sure, can I have your name? Customer: Rodriguez Domingo Agent: Okay, and Mr. Domingo, what is your account and order ID? Customer: Account ID: 5AUSI1OW9C Customer: Order ID: 1414120779 Agent: And what is the shipping status? Customer: Out for Delivery Agent: What is your membership level? Customer: Silver Agent: Great, I can refund you and then you can call back for a return shipping label. Agent: How much were you charged? Customer: Okay. That works. My original order was $79 but this two item order is saying it was a total of $140 Agent: So you were overcharged by $61? Customer: yes. Agent: You are all set, just call back for return label. Is there anything else? Customer: Wow. Thank you for helping me out today. It has been a pleasure. Customer: That is all for today. I will call back about the return label 
Agent: Hello, how may i help you today? Agent: is there any way i can be of service Customer: Yes, I need to buy more jeans. I was wondering how long premium membership lasts? Agent: i can assist in answering how long our membership lasts Agent: may i have your name please? Customer: Albert Sanders. Agent: i have an answer for you here Albert Agent: Membership lasts for the rest of the calender when you recieved it and the next full calender year, calculated at the beginning of the month Agent: for example, if you spen $501 on january 23, then you would be a bronze member starting february first, lasting through the 31st of december the following year Customer: I am a silver member. Does it last longer? Agent: boost level occur this same way Agent: no it does not Agent: so your membership will expire a year from end of the year it started in Agent: now we have that settled, is there anything else i can help with? Customer: No, that is all. Agent: have a good day 
Agent: Hello, my name is Anne. What can I help you with today? Customer: Hi the cost of my shipping was too high Agent: I am sorry to hear that. Let me get your name, and I'll pull up your account. Customer: Albert Sanders Agent: Thank you Mr. Sanders. I will also need your user name, e-mail and the order id please. Customer: Username: asanders757 Customer: Email Address: asanders757@email.com Customer: Order ID: 4734395779 Customer: I am a silver member Agent: Thank you. Do you know the shipping status of your order? Customer: Shipping Status: Order Received Customer: I'd just like to cancel the shipment and get a refund Agent: I can do that for for you. Customer: Thanks Agent: I have canceled the shipment. Was there anything else I can do for you? Customer: Thank you that's all I need. Agent: Have a great day. 
Agent: Hi, how may I help you? Customer: Your website is soooooo slow right now, what is going on? Agent: Ok, I can help with that Customer: thanks Agent: You're welcome Agent: First let me report site problems to our internal team so they can get on it Customer: thanks Agent: Ok, can you try closing the other tabs in your browser? Agent: this sometimes fixes the problem Customer: Okay just a minute Customer: Okay, I tried that. It didn't seem to work Agent: ok Agent: Can you log out of your account and then log back in? This will often fix the problem Agent: and get the site back to normal Customer: Yay! It worked. Thanks for your help :) Agent: Great! Agent: You're welcome Customer: nope, that's all. Agent: Have a great day Customer: u 2 
Agent: Hi! How may I help you today? Customer: Hello, the website is running really slow for me when trying to access it Agent: Oh no! Let me help with this Agent: Can you try and log out and back into your account Customer: That did not seem to work Agent: Ok, can you try and go to a different website and see if that is slow Customer: Other sites are loading fine it seems Agent: Ok, can you try and close out all the other tabs open on your computer Customer: That seemed to help, thank you Agent: You're Welcome! Can I assist with anything else today? Customer: That is all I needed Agent: Enjoy the rest of your day 
Agent: Hello, how can I help you today? Customer: Hi there, I want to know how to get a premium membership. Customer: I'm planning on buying a lot of things soon. Agent: Of course, let's see what we can find out for you. Agent: So to qualify for premium membership, these are earned through repeated purchases over a period of time. Agent: For example,  Bronze level is given to those with $500 worth in the last year. Agent: Silver is for $1000 and finally Gold is for $2000 or more purchases in the last year. Customer: Oh okay, so how much for gold and silver? Customer: Oh okay, that's unfortunate. I thought you could just pay a fee. Customer: Thank you for the answer. Agent: No these are based on purchase data only. Customer: I see Customer: Well, thank you for the help. Have a nice day Agent: Of course, is there anything else I can help you with today? Customer: Nope that's all Agent: Thank you and you have a wonderful rest of your day! 
Agent: AcmeBrands, how may I help you? Customer: I am trying to update my cart but it is not updating Agent: Let me help you with that. Customer: Alessandro Phoenix Agent: Can you refresh the page and try to add the item again? Customer: ok I ll try Customer: No that hasn Customer: It didn't work Agent: Can you log out and then log back in and then try to add the item again? Customer: ok please wait Customer: no that hasn't worked Agent: I am sorry that didn't work Agent: Could you check the bottom left side of the product page, to see if it is out of stock? Customer: yes that says there is 0 left Agent: I am sorry, it seems that we are out of stock. Agent: Please try again later Customer: Ok can you put me on backorder please Agent: Sure Customer: thank you . Agent: What is the brand and item? Customer: Michael kors jacket size xl Agent: Ok and would you like to use the credit card on file or another card? Customer: on file please Agent: Ok Customer: thank you . bye Agent: Can I help you with anything else? Customer: no Agent: Have a good day. Customer: you too 
Agent: hi there, how can I help you? Customer: Hi there, I just wanted to return some jeans, they're not the right size.  Can you help me to do that? Agent: sure Agent: what is your name Customer: My name is Albert Sanders. Agent: Hi MR Sanders...do you mind if I ask...are you any relation? Agent: Also, I need you username, email & order ID Customer: The order ID is 9523517608, in case you need that to verify the order.  My username is alberts9, my e-mail is alberts9@emal.com Agent: aha - that typo threw me off, but I found your order. Customer: Oh!  I'm sorry about that! Agent: what is your membership level? Customer: It's Silver. Agent: np Agent: and the purchase date? Customer: 2019-11-09 Agent: let me see, our return window is 6 months for silver members, so no problem Customer: That's great! Thank you so much. Agent: what is your address for the shipping label Customer: 1265 Woodshore St Newark, TX 59319 Agent: well I am just glad you didn't wait any longer! Customer: Me too. lol Agent: how would yo prefer to make the return - by mail, in store or at a drop off center? Customer: Mail is fine. Agent: ok. you are all set. Customer: Thank you for your help! Agent: is there anything else? Customer: No that was all, thank you so much for helping me. :) Agent: glad I could be of help. makes my job so much better Agent: have a good day Customer: You too! 
Agent: Hi, there.  How may I help you? Customer: I am trying to access you my history but i forgot my password. Agent: Okay, so cannot access your account because you forgot your password? Customer: correct, i want to see history Agent: May I have your full name, please? Customer: Norman Bouchard Agent: May I have your Username? Customer: normanbouchard266 Agent: Unfortunately, I'm unable to retreive your password, but I will generate a new one for you. Customer: thanks that would be great Agent: Do you have a PIN? Customer: no i know my security answer Agent: Okay, can you provide that please? Customer: Martinez Agent: Your password is:  3p64fnbkkaz Customer: thanks Agent: You're welcome.  May I help you with anything else? Customer: thats everything.  thanks Agent: Have a great day. 
Agent: Hello and welcome to AcmeCorp.  With whom do I have the pleasure of speaking with today? Customer: Norman Bouchard Agent: Hi Norman.  How can I help you out today? Customer: I wanna change the name of the account cause it is not spelled right Agent: Sure I will be happy to help you with that. Agent: First, I will need to verify your identity.  I will need three pieces of information. Agent: Zip code, telephone number, pin number, username, password, email address, or order id. Customer: order ID 9595480291 Customer: Username: nbouchard448 Customer: 29185 zip Agent: Great I have verified you, thanks so much. Agent: What would you like the name changed to? Customer: Norman Bouchard Agent: Okay, I have changed the name for you. Agent: Is there anything else I can help you with today? Customer: no Agent: Great, hope you have a wonderful day. 
Agent: Hello! How may I help you? Customer: Hey there...i am shopping for myself and thinking of buying. But. I want to know when your promo codes expire Agent: After seven days when they were first issued. You should be able to see this in small font on the bottom. Agent: Anything else I can help you with today? Customer: when do promo codes expire? Customer: i need to buy clothing for a trip Customer: so i really want to buy Agent: Oh I'm sorry, you must have not gotten my last message. Agent: After seven days when they were first issued. You should be able to see this in small font on the bottom. Customer: oh i see..it wasn't entirely clear Customer: got it Customer: i think we are all done here Agent: Have a great day! 
Agent: Hello, how can I help you today? Customer: I want to change the shipping address. Agent: Glad to help. May I have your full name please? Customer: Rodriguez Domingo Agent: thanks Rodriguez. Agent: Can I have your current address for verification? Customer: 6423 1st Ave  Brighton, TX 27111 Agent: thanks. Customer: np Agent: Can you please let me know your Pin number and phone number to verify your identity? Customer: (589) 239-9421 Customer: I have no pin Customer: my username is rodriguezdomingo589 Agent: Do you want to change your profile address or the shipping address for a particular order? Customer: latter one Agent: got it. Agent: What is the shipping status of your order? Customer: Out for Delivery Agent: thanks. Give me a second. Agent: Can you please let me have your  email address and Order ID to validate this purchase? Customer: rodriguezdomingo589@email.com Customer: 3003085816 Agent: Perfect. What is the new shipping address you want to change to? Customer: 2400 NE 10th Ct, Homestead, FL 33033 Agent: Thanks. Your order has been updated with the new shipping address/ Agent: . Is there anything else that I can help you with? Customer: no Agent: Have a nice day! 
Agent: Hi, how can I help you? Customer: I want to know if this jacket have large size available. Agent: Sure, is there a specific brand of jacket you are searching for Customer: Michael Kors Agent: Unfortunately if the large version of the jacket is listed as empty on the product page, then we are out of stock. The jackets will be refilled at the end of the month, and there should be some large sizes available. Customer: Thanks for the timeline. Agent: You're welcome, is there anything else you need? Customer: no Agent: Okay, have a nice day. 
Agent: Hello, how can I help you? Customer: Yes i would like to add an item to my order because i forgot to add it when i was shopping Agent: Okay, can I have your full name, account ID, and order ID? Customer:  Chloe Zhang, account id is 8303872642 and order id is 8303872642 Agent: Can you re-enter your account ID one more time please, it appears you put the same number for account ID and order ID Customer: Oops sorry its ZHWAUGC39J Agent: What is the shipping status of your order? Customer: Saying it Transit Agent: Unfortunately it is too late to add to that order since it is already being carried by our delivery service. What is your membership level? Customer: Gold Agent: Okay, as you are a gold member I will ship the new item to you right now without any shipping fee. Agent: What is the item you are looking to buy? Customer: great its the Michael kors Shirt Agent: Great, it will be sent to you right away. Is there anything else you needed today? Customer: no that will be all Agent: Okay, thank you and have a nice day. 
Customer: I signed up for the premium and want to find out how much is due to maintain my membership Agent: Hello, I can help you with that. Could I get your name, please? Customer: Crystal Minh Customer: acct id 4GDT7GWSYW Agent: Thank you, Crystal. I'll also need your Order ID. Customer: 4371035157 Agent: Thanks, I'll check on your balance due now Customer: thank ypu Agent: It says here you owe $20. Customer: can that be paid with my card on file today? Agent: Sure, we can pay that now. And in the future, you can use this link to check your membership status Agent: Should I use the card on file to pay the bill? Customer: awesome that would make it easy to be able to check on my end Customer: yes the card on file is fine Agent: Okay, you're all set. Is there anything else I could do for you? Customer: no that was all Agent: Have a good day!