Update README.md

README.md

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----
-license: mit
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+---
+language: en
+license: mit
+task_categories:
+- token-classification
+task_ids:
+- named-entity-recognition
+---
+
+# Customer Support NER Dataset
+
+## Dataset Description
+This dataset is created for **Named Entity Recognition (NER)** tasks with a focus on
+**customer support query understanding**.  
+It is suitable for NLP projects in domains such as **SaaS, Banking, and Telecom**.
+
+The dataset is prepared from an annotated corpus and cleaned into
+sentence-level format for easier training and evaluation.
+
+---
+
+## Dataset Structure
+
+The dataset contains two CSV files:
+
+- **train_data.csv** – Training split  
+- **test_data.csv** – Testing split  
+
+### Columns
+
+| Column Name | Description |
+|------------|-------------|
+| Sentence # | Unique sentence identifier |
+| Word | Full sentence text |
+| Tag | List of NER tags corresponding to each word |
+
+---
+
+## Intended Use
+- Training and evaluating NER models
+- Customer support query analysis
+- NLP learning and experimentation
+- Academic and portfolio projects
+
+---
+
+## Example
+
+**Text:**  
+`Google plans to open a new office in India`
+
+**NER Tags:**  
+`[ORG, O, O, O, O, LOC]`
+
+---
+
+## Limitations
+- The dataset is domain-adapted and may not generalize to all industries.
+- It does not include intent labels or response texts.
+
+---
+
+## License
+This dataset is shared under the **MIT License** and can be freely used for learning and research.