text large_stringlengths 9 323 | text_template large_stringlengths 9 318 | intent large_stringclasses 57
values | label int8 0 56 | has_pii bool 2
classes | pii_types listlengths 0 3 | noise_type large_stringclasses 3
values |
|---|---|---|---|---|---|---|
been checking everyday and the refund still isnt showing up in my account idk whats going on | been checking everyday and the refund still isnt showing up in my account idk whats going on | Refund_not_showing_up | 0 | false | [] | llm_noisy |
refund still not in my balance after a week helppp | refund still not in my balance after a week helppp | Refund_not_showing_up | 0 | false | [] | llm_noisy |
so I got the email saying my refund was processed but my balance still doesnt reflect it, its been a while now and I keep checking the app and nothing, can you tell me whats going on | so I got the email saying my refund was processed but my balance still doesnt reflect it, its been a while now and I keep checking the app and nothing, can you tell me whats going on | Refund_not_showing_up | 0 | false | [] | llm_noisy |
checked my statement like 5 times today and the refund from $50 still isnt there!!! whats going on | checked my statement like 5 times today and the refund from {AMOUNT} still isnt there!!! whats going on | Refund_not_showing_up | 0 | true | [
"amount"
] | llm_noisy |
I am waiting for refund from store Uber, nothing in my account, why? | I am waiting for refund from store {MERCHANT}, nothing in my account, why? | Refund_not_showing_up | 0 | true | [
"merchant"
] | llm_noisy |
where's my refund??? it's not showing up and I need it!! | where's my refund??? it's not showing up and I need it!! | Refund_not_showing_up | 0 | false | [] | llm_noisy |
My refund isn't showing up and I need it for bills. It's been too long. When will it come? | My refund isn't showing up and I need it for bills. It's been too long. When will it come? | Refund_not_showing_up | 0 | false | [] | llm_noisy |
wheres my refund?? it never showed up | wheres my refund?? it never showed up | Refund_not_showing_up | 0 | false | [] | llm_noisy |
my refund still isnt showing up... where is it | my refund still isnt showing up... where is it | Refund_not_showing_up | 0 | false | [] | llm_noisy |
why isnt my refund in my account yet | why isnt my refund in my account yet | Refund_not_showing_up | 0 | false | [] | llm_noisy |
wheres it at... the refund i mean. not in my acc | wheres it at... the refund i mean. not in my acc | Refund_not_showing_up | 0 | false | [] | llm_noisy |
WHERE IS MY REFUND??? I requested it days ago and still nothing!! | WHERE IS MY REFUND??? I requested it days ago and still nothing!! | Refund_not_showing_up | 0 | false | [] | llm_noisy |
i asked for my money back and they said it was done but theres no refund showing on my end at all | i asked for my money back and they said it was done but theres no refund showing on my end at all | Refund_not_showing_up | 0 | false | [] | llm_noisy |
return done, refund where?? | return done, refund where?? | Refund_not_showing_up | 0 | false | [] | llm_noisy |
refund i was sposed to get isnt there!! pls help William | refund i was sposed to get isnt there!! pls help {NAME} | Refund_not_showing_up | 0 | true | [
"name"
] | llm_noisy |
the seller told me they sent the refund back but i dont see it anywere in my balance | the seller told me they sent the refund back but i dont see it anywere in my balance | Refund_not_showing_up | 0 | false | [] | llm_noisy |
Still no refund showing. Bought on 29 April, returned on 11 January, nothing. Pls help. | Still no refund showing. Bought on {DATE}, returned on {DATE}, nothing. Pls help. | Refund_not_showing_up | 0 | true | [
"date"
] | llm_noisy |
so Target told me they issued my refund on 13 January but i keep checking and its just not there its so annoying honestly can someone look into this!!! | so {MERCHANT} told me they issued my refund on {DATE} but i keep checking and its just not there its so annoying honestly can someone look into this!!! | Refund_not_showing_up | 0 | true | [
"date",
"merchant"
] | llm_noisy |
still no refund showing... when will it come | still no refund showing... when will it come | Refund_not_showing_up | 0 | false | [] | llm_noisy |
I sent back the item and Netflix said they refunded me but its been days and NOTHING in my account!! | I sent back the item and {MERCHANT} said they refunded me but its been days and NOTHING in my account!! | Refund_not_showing_up | 0 | true | [
"merchant"
] | llm_noisy |
they said refund was on the way but nothin showed up idk whats goin on | they said refund was on the way but nothin showed up idk whats goin on | Refund_not_showing_up | 0 | false | [] | llm_noisy |
wheres my refund not seeing it | wheres my refund not seeing it | Refund_not_showing_up | 0 | false | [] | llm_noisy |
My return money not coming. When it will arrive? | My return money not coming. When it will arrive? | Refund_not_showing_up | 0 | false | [] | llm_noisy |
i see nothing... was expecting a refund of €823 to show up | i see nothing... was expecting a refund of {AMOUNT} to show up | Refund_not_showing_up | 0 | true | [
"amount"
] | llm_noisy |
Hello, this is Jorge. It has been several days since my refund was supposedly issued, but no funds have appeared. | Hello, this is {NAME}. It has been several days since my refund was supposedly issued, but no funds have appeared. | Refund_not_showing_up | 0 | true | [
"name"
] | clean |
Hi, I asked Deliveroo in North Jenniferfurt for a refund because the item was faulty. They said it was approved and sent back to my card, but it has been several business days and my balance has not changed. Where is my refund? | Hi, I asked {MERCHANT} in {CITY} for a refund because the item was faulty. They said it was approved and sent back to my card, but it has been several business days and my balance has not changed. Where is my refund? | Refund_not_showing_up | 0 | true | [
"location",
"merchant"
] | clean |
Kindly let me know why the refund of £349.49 from Target has not been credited to my account ending in 4756. | Kindly let me know why the refund of {AMOUNT} from {MERCHANT} has not been credited to my account ending in {LAST4}. | Refund_not_showing_up | 0 | true | [
"amount",
"card_digits",
"merchant"
] | clean |
Hi, Jennifer speaking. the refund that I should get from merchant, it is not showing in my bank. Where is it? | Hi, {NAME} speaking. the refund that I should get from merchant, it is not showing in my bank. Where is it? | Refund_not_showing_up | 0 | true | [
"name"
] | clean |
The money back is not reflected in my account, I am very worry. | The money back is not reflected in my account, I am very worry. | Refund_not_showing_up | 0 | false | [] | clean |
I returned my order over a week ago and the merchant confirmed the refund was processed. It still hasn't appeared in my account and I'm starting to worry something went wrong. | I returned my order over a week ago and the merchant confirmed the refund was processed. It still hasn't appeared in my account and I'm starting to worry something went wrong. | Refund_not_showing_up | 0 | false | [] | clean |
Could you please check the status of my refund? It is not showing in my account. | Could you please check the status of my refund? It is not showing in my account. | Refund_not_showing_up | 0 | false | [] | clean |
The refund for my returned order was meant to be in my account by now but there's no sign of it. Please tell me why it's not showing up. ref REF2314X | The refund for my returned order was meant to be in my account by now but there's no sign of it. Please tell me why it's not showing up. ref {REF} | Refund_not_showing_up | 0 | true | [
"reference"
] | clean |
i checked my account today and the refund i was supposed to receive isn't thhere. what's going on? | i checked my account today and the refund i was supposed to receive isn't thhere. what's going on? | Refund_not_showing_up | 0 | false | [] | perturbed |
Refund not visible | Refund not visible | Refund_not_showing_up | 0 | false | [] | clean |
Could you kiindly confim when the refund I am owed will be visible in my account? It has not appeared as of today. | Could you kiindly confim when the refund I am owed will be visible in my account? It has not appeared as of today. | Refund_not_showing_up | 0 | false | [] | perturbed |
My refund isn't here (account holder Bryan) | My refund isn't here (account holder {NAME}) | Refund_not_showing_up | 0 | true | [
"name"
] | clean |
could you look into why a i was issued isn't reflecting in my balnace | could you look into why a i was issued isn't reflecting in my balnace | Refund_not_showing_up | 0 | false | [] | perturbed |
The refund of £67 I was expecting has not appeared, and I would be grateful for your help in locating it. | The refund of {AMOUNT} I was expecting has not appeared, and I would be grateful for your help in locating it. | Refund_not_showing_up | 0 | true | [
"amount"
] | clean |
I have been waiting patiently, but the refund from Target has yet to appear in my transaction history. | I have been waiting patiently, but the refund from {MERCHANT} has yet to appear in my transaction history. | Refund_not_showing_up | 0 | true | [
"merchant"
] | clean |
I would like to know why the reund was promised has not been reflected in my account yet. Could you please look into this? | I would like to know why the reund was promised has not been reflected in my account yet. Could you please look into this? | Refund_not_showing_up | 0 | false | [] | perturbed |
I'm waitinng on a refund that should have been deposited by now. It's not in my account, and I need to know why. | I'm waitinng on a refund that should have been deposited by now. It's not in my account, and I need to know why. | Refund_not_showing_up | 0 | false | [] | perturbed |
my refund has not been possted to my account yet. pls adisee. | my refund has not been possted to my account yet. pls adisee. | Refund_not_showing_up | 0 | false | [] | perturbed |
a refund i was told would be issued is still reflected in my balance. pls help me understand what has happened to it | a refund i was told would be issued is still reflected in my balance. pls help me understand what has happened to it | Refund_not_showing_up | 0 | false | [] | perturbed |
Where is my rfund? It is not appear on my statemennt yet | Where is my rfund? It is not appear on my statemennt yet | Refund_not_showing_up | 0 | false | [] | perturbed |
My statement does not show the refund I was expecting, and I would appreciate your assistance. | My statement does not show the refund I was expecting, and I would appreciate your assistance. | Refund_not_showing_up | 0 | false | [] | clean |
my refund is not coming in my acct, is takiing long time already. | my refund is not coming in my acct, is takiing long time already. | Refund_not_showing_up | 0 | false | [] | perturbed |
I am concerned that a refund issued in Port Amy has not reached my accct. Cold you pls look into where has gone | I am concerned that a refund issued in {CITY} has not reached my accct. Cold you pls look into where has gone | Refund_not_showing_up | 0 | true | [
"location"
] | perturbed |
Could you please advise why the refund from Nike has not yet been posted to my account ending in 9865? | Could you please advise why the refund from {MERCHANT} has not yet been posted to my account ending in {LAST4}? | Refund_not_showing_up | 0 | true | [
"card_digits",
"merchant"
] | clean |
Hi, I wanted to follow up on a refund I was promised by a company. They stated they processed it, but it is not reflected anywhere in my balance statement. It has been more than enough time. Can you help me find out why it is missing? | Hi, I wanted to follow up on a refund I was promised by a company. They stated they processed it, but it is not reflected anywhere in my balance statement. It has been more than enough time. Can you help me find out why it is missing? | Refund_not_showing_up | 0 | false | [] | perturbed |
Refund not received | Refund not received | Refund_not_showing_up | 0 | false | [] | clean |
I returned an item and the store confirmed they refunded it, yet the money is still not in my account. I have been watching my statement every day since. Could you trace it for me? | I returned an item and the store confirmed they refunded it, yet the money is still not in my account. I have been watching my statement every day since. Could you trace it for me? | Refund_not_showing_up | 0 | false | [] | clean |
Why is the refund I requested not showing on my account? | Why is the refund I requested not showing on my account? | Refund_not_showing_up | 0 | false | [] | clean |
The refund for my returned item is not showing up in my account. I've waited patiently but it's overdue. Ref: TXN-467309 | The refund for my returned item is not showing up in my account. I've waited patiently but it's overdue. Ref: {REF} | Refund_not_showing_up | 0 | true | [
"reference"
] | clean |
need to activate my new card pls help I'm in Stewartbury at the moment. | need to activate my new card pls help I'm in {CITY} at the moment. | activate_my_card | 1 | true | [
"location"
] | llm_noisy |
card wont activate. fix it. | card wont activate. fix it. | activate_my_card | 1 | false | [] | llm_noisy |
activation of my card, what is the method (account holder Cody Salazar) | activation of my card, what is the method (account holder {NAME}) | activate_my_card | 1 | true | [
"name"
] | llm_noisy |
just got 9335 card in the mail need to activate | just got {LAST4} card in the mail need to activate | activate_my_card | 1 | true | [
"card_digits"
] | llm_noisy |
how do i activate this damn card ive been trying for an hour | how do i activate this damn card ive been trying for an hour | activate_my_card | 1 | false | [] | llm_noisy |
i got a new debit card and i have no idea how to activate it can you help me out | i got a new debit card and i have no idea how to activate it can you help me out | activate_my_card | 1 | false | [] | llm_noisy |
hey so i finally got my replacement card and it says on the paper that i need to activate it which i guess makes sense but i have no clue how and i already tried sticking it in an atm and it just ate it back so yeah how do i activate this thing before i lose my mind | hey so i finally got my replacement card and it says on the paper that i need to activate it which i guess makes sense but i have no clue how and i already tried sticking it in an atm and it just ate it back so yeah how do i activate this thing before i lose my mind | activate_my_card | 1 | false | [] | llm_noisy |
could you please help me activate the card ending 2592 I received | could you please help me activate the card ending {LAST4} I received | activate_my_card | 1 | true | [
"card_digits"
] | llm_noisy |
my card need to be activate. card number ending 2653. how do | my card need to be activate. card number ending {LAST4}. how do | activate_my_card | 1 | true | [
"card_digits"
] | llm_noisy |
WHY IS ACTIVATING A CARD SO COMPLICATED tell me the steps | WHY IS ACTIVATING A CARD SO COMPLICATED tell me the steps | activate_my_card | 1 | false | [] | llm_noisy |
activate card | activate card | activate_my_card | 1 | false | [] | llm_noisy |
Hello, this is Megan. new card arrive today. what is way for activation? | Hello, this is {NAME}. new card arrive today. what is way for activation? | activate_my_card | 1 | true | [
"name"
] | llm_noisy |
pls tell me how to activate my card, i've been waiting forever I'm in Masseyhaven at the moment. | pls tell me how to activate my card, i've been waiting forever I'm in {CITY} at the moment. | activate_my_card | 1 | true | [
"location"
] | llm_noisy |
need to get my card activated asap what do i do | need to get my card activated asap what do i do | activate_my_card | 1 | false | [] | llm_noisy |
i received my new card the 13th and ive been trying to figure out on the app where the activation thing is and i cant find it anywhere and my husband said just call the number but i dont have time for hold music so can you just tell me how to activate the card | i received my new card {DATE} and ive been trying to figure out on the app where the activation thing is and i cant find it anywhere and my husband said just call the number but i dont have time for hold music so can you just tell me how to activate the card | activate_my_card | 1 | true | [
"date"
] | llm_noisy |
yo how do i get my card activated | yo how do i get my card activated | activate_my_card | 1 | false | [] | llm_noisy |
my new card is sitting here and i need to get it activated because i want to use it for a purchase at Tesco on the 11th, so can you tell me how? | my new card is sitting here and i need to get it activated because i want to use it for a purchase at {MERCHANT} on {DATE}, so can you tell me how? | activate_my_card | 1 | true | [
"date",
"merchant"
] | llm_noisy |
how do i turn on my card that just arrived i cant figure it out | how do i turn on my card that just arrived i cant figure it out | activate_my_card | 1 | false | [] | llm_noisy |
new card sitting here need to activate it how | new card sitting here need to activate it how | activate_my_card | 1 | false | [] | llm_noisy |
wanna activate my card but unsure how | wanna activate my card but unsure how | activate_my_card | 1 | false | [] | llm_noisy |
pls tell me how to activate my card thx | pls tell me how to activate my card thx | activate_my_card | 1 | false | [] | llm_noisy |
activate my card thx | activate my card thx | activate_my_card | 1 | false | [] | llm_noisy |
card needs activating help pls its Katelyn Mccoy | card needs activating help pls its {NAME} | activate_my_card | 1 | true | [
"name"
] | llm_noisy |
activation process?? frustrated been trying to figure this out | activation process?? frustrated been trying to figure this out | activate_my_card | 1 | false | [] | llm_noisy |
Please could you help me activate the card ending in 2168, which I received by post yesterday. I would like to begin using it as soon as possible. | Please could you help me activate the card ending in {LAST4}, which I received by post yesterday. I would like to begin using it as soon as possible. | activate_my_card | 1 | true | [
"card_digits"
] | clean |
I'm worried because I can't activate my card and I don't know what I'm doing wrong. Please help me activate my card. | I'm worried because I can't activate my card and I don't know what I'm doing wrong. Please help me activate my card. | activate_my_card | 1 | false | [] | clean |
I've been trying to activate my card but nothing seems to work, I'm getting really worried. Can someone walk me through the activation process? | I've been trying to activate my card but nothing seems to work, I'm getting really worried. Can someone walk me through the activation process? | activate_my_card | 1 | false | [] | clean |
how would i go abotu getting my card activatted | how would i go abotu getting my card activatted | activate_my_card | 1 | false | [] | perturbed |
I'm having trouble getting my card activated — any idea what I should try? | I'm having trouble getting my card activated — any idea what I should try? | activate_my_card | 1 | false | [] | clean |
I'm panicking a little because I can't activate my new card before my trip. Can you help me figure out how to activate it? | I'm panicking a little because I can't activate my new card before my trip. Can you help me figure out how to activate it? | activate_my_card | 1 | false | [] | clean |
My card is brand new and I'm frustrated because I can't find how to activate it anywhere. Please explain how I can get it activated. | My card is brand new and I'm frustrated because I can't find how to activate it anywhere. Please explain how I can get it activated. | activate_my_card | 1 | false | [] | clean |
I've tried activating my card 6203 multiple times and it keeps saying it can't be activated. pls tell me what I'm doing wrong. | I've tried activating my card {LAST4} multiple times and it keeps saying it can't be activated. pls tell me what I'm doing wrong. | activate_my_card | 1 | true | [
"card_digits"
] | perturbed |
I just want to activate my card so I can start using it, but I'm stuck and frustrated. How do I go about activating it? I'm in North Davidborough at the moment. | I just want to activate my card so I can start using it, but I'm stuck and frustrated. How do I go about activating it? I'm in {CITY} at the moment. | activate_my_card | 1 | true | [
"location"
] | clean |
How I can make my new card to become active? | How I can make my new card to become active? | activate_my_card | 1 | false | [] | clean |
Activate 9297 card now | Activate {LAST4} card now | activate_my_card | 1 | true | [
"card_digits"
] | clean |
My card isn't active yet, what do I do? | My card isn't active yet, what do I do? | activate_my_card | 1 | false | [] | clean |
new card here, what do i do to make it active | new card here, what do i do to make it active | activate_my_card | 1 | false | [] | clean |
I'm getting really worried that my card will never activate since nothing I try seems to work. Can you assist me with activating it? | I'm getting really worried that my card will never activate since nothing I try seems to work. Can you assist me with activating it? | activate_my_card | 1 | false | [] | clean |
What's the quickest way to activate a brand new card? This was on the 25th. | What's the quickest way to activate a brand new card? This was on {DATE}. | activate_my_card | 1 | true | [
"date"
] | clean |
Hello, this is Susan. Why is activating my card so complicated? I just want to know the correct way to get my new card activated. | Hello, this is {NAME}. Why is activating my card so complicated? I just want to know the correct way to get my new card activated. | activate_my_card | 1 | true | [
"name"
] | clean |
hello can you walk me thru activating my new card I'm in Lake David at the moment. | hello can you walk me thru activating my new card I'm in {CITY} at the moment. | activate_my_card | 1 | true | [
"location"
] | clean |
I'm trying to activate my card for Jason but the instructions aren't clear and I'm getting worried. Can you tell me exactly how to activate it? | I'm trying to activate my card for {NAME} but the instructions aren't clear and I'm getting worried. Can you tell me exactly how to activate it? | activate_my_card | 1 | true | [
"name"
] | clean |
I was wondering if you could tell me the steps to get my new card up and running. | I was wondering if you could tell me the steps to get my new card up and running. | activate_my_card | 1 | false | [] | clean |
I just received my new debit card in the mail, how do I turn it on? | I just received my new debit card in the mail, how do I turn it on? | activate_my_card | 1 | false | [] | clean |
Can you help me with activation of my card please? (account holder Sharon) | Can you help me with activation of my card please? (account holder {NAME}) | activate_my_card | 1 | true | [
"name"
] | clean |
just got a replacement card in the mail, need to get it usable | just got a replacement card in the mail, need to get it usable | activate_my_card | 1 | false | [] | clean |
Could you let me know what I need to do to make my card usable for the first time? | Could you let me know what I need to do to make my card usable for the first time? | activate_my_card | 1 | false | [] | clean |
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