"""E3 routing and inhibition tickets: H13 (a page catch-all to the SRE pager above every team subtree), H15 (a legacy `match:` with an alternation that is a literal string), H21 (the severity inhibition on `equal: [namespace]`), H25 (a new service's rules shipped without `team`, so they land on the root receiver).""" from __future__ import annotations import copy import random from . import prose_am as prose from .items import Item, wpolicy from .model import World, route_for_team, rules_named from .repo import team_route def _fyi(am) -> dict: return next(r for r in am["route"]["routes"] if r.get("receiver") == "slack-sre-fyi") # ---------------------------------------------------------------------------- H13 class CatchAllFirst(Item): code, kind, ticket_like = "H13", "route", True def setup(self, w, rng): self.p.update(quarter=rng.choice(["Q1", "Q2"])) # only the catch-all moves: every team's subtree (own and shared) keeps its preservation cases at ticket # and warning; pages are checked here, for every team, because the catch-all decides where they go self.route_sev_touch = {"page"} w.notes["pd_via"] = "sre" return True def break_(self, files, am, w): f = _fyi(am) f.clear() f.update({"matchers": ['severity=~"page|critical"'], "receiver": "pagerduty-sre", "_comment": [f"SRE covers every page while teams build their rotas ({self.p['quarter']})"]}) def spec(self, w, rng): pos, neg = [], [] for t in list(w.teams) + list(w.shared_teams): svc = next((s.name for s in w.services if s.team == t), f"{t}-svc") for sev in ("page", "critical"): lab = {"alertname": "SyntheticPage", "severity": sev, "team": t, "service": svc} pos.append({"labels": lab, "expect": wpolicy(w, t, sev)}) neg.append({"labels": lab, "forbid": ["pagerduty-sre"]}) for sev, name in (("ticket", "SyntheticTicket"), ("warning", "SyntheticWarning")): pos.append({"labels": {"alertname": name, "severity": sev, "team": t, "service": svc}, "expect": wpolicy(w, t, sev)}) return self.entry(route={"pos": pos, "neg": neg}), [] def variants(self, w): def split(files, am): routes = am["route"]["routes"] i = routes.index(_fyi(am)) routes[i:i + 1] = [{"matchers": ['severity="page"'], "receiver": "slack-sre-fyi", "continue": True}, {"matchers": ['severity="critical"'], "receiver": "slack-sre-fyi", "continue": True}] def cont(files, am): self.break_(files, am, w) next(r for r in am["route"]["routes"] if r.get("receiver") == "pagerduty-sre")["continue"] = True def bottom(files, am): self.break_(files, am, w) routes = am["route"]["routes"] r = next(x for x in routes if x.get("receiver") == "pagerduty-sre") routes.remove(r) routes.append(r) return [("oracle", lambda f, a: None, "accept"), ("two_fyi_routes", split, "accept"), ("keep_sre_pager_with_continue", cont, 0.0), ("catchall_moved_to_bottom", bottom, 0.85), ("pristine", lambda f, a: self.break_(f, a, w), 0.0)] def ticket(self, w, rng): return prose.h13(self, w, rng) # ---------------------------------------------------------------------------- H15 class MatchLiteral(Item): code, kind, ticket_like = "H15", "route", True def setup(self, w, rng): t = w.notes.get("legacy_match_team") if not t or t in w.notes.get("route_busy", set()) or t in (w.trigger.get("new"), w.trigger.get("old")): return False w.notes.setdefault("route_busy", set()).add(t) self.p.update(team=t) self.route_touch = {t} w.notes.setdefault("pd_quiet", set()).update(s.name for s in w.services if s.team == t) return True def break_(self, files, am, w): r = route_for_team(am, self.p["team"]) child = r["routes"][0] child.pop("match_re", None) child["match"] = {"severity": "page|critical"} def spec(self, w, rng): t = self.p["team"] svc = next((s.name for s in w.services if s.team == t), f"{t}-svc") pos = [{"labels": {"alertname": "Synthetic", "severity": sev, "team": t, "service": svc}, "expect": wpolicy(w, t, sev)} for sev in ("page", "critical", "ticket", "warning")] neg = [{"labels": {"alertname": "Synthetic", "severity": "warning", "team": t, "service": svc}, "forbid": [f"pagerduty-{t}"]}] return self.entry(route={"pos": pos, "neg": neg}), [] def variants(self, w): def matchers(value): def f(files, am): child = route_for_team(am, self.p["team"])["routes"][0] child.pop("match_re", None) child.pop("match", None) child["matchers"] = [value] return f return [("oracle", lambda f, a: None, "accept"), ("matchers_regex", matchers('severity=~"page|critical"'), "accept"), ("matchers_literal", matchers('severity="page|critical"'), 0.9), ("pristine", lambda f, a: self.break_(f, a, w), 0.9)] def ticket(self, w, rng): return prose.h15(self, w, rng) # ---------------------------------------------------------------------------- H21 class SeverityInhibit(Item): code, kind, ticket_like = "H21", "inhibit", True def setup(self, w, rng): crit = sorted({r["alert"] for f in w.files.values() if f.gen == 1 for g in f.groups for r in g["rules"] if r.get("labels", {}).get("severity") == "critical"}) teamless = w.notes.get("teamless", set()) # H25's alerts carry no team: they never reach a team channel by_svc = {s.name: [a for a in crit if a.startswith(s.camel) and a[len(s.camel):] in ("LatencyHigh", "DbConnectionsHigh")] for s in w.services if s.name not in teamless} both = [s for s, v in by_svc.items() if len(v) == 2] if not both: return False s1 = rng.choice(both) rest = [a for s, v in by_svc.items() if s != s1 for a in v] if not rest: return False self.p.update(alerts=[by_svc[s1][0], rng.choice(rest), by_svc[s1][1]]) # `equal: [alertname, service]`: setting an alert's own service statically is in scope for this ticket self.label_touch = {a: s.name for a in self.p["alerts"] for s in w.services if a.startswith(s.camel) and a[len(s.camel):] in ("LatencyHigh", "DbConnectionsHigh")} return True @staticmethod def _is(r): return (r.get("source_matchers") == ['severity="critical"'] and r.get("target_matchers") == ['severity="warning"']) def break_(self, files, am, w): r = next(x for x in am["inhibit_rules"] if self._is(x)) r["equal"] = ["namespace"] r["_comment"] = ["a critical anywhere in the namespace makes the warnings noise"] def spec(self, w, rng): ns = w.namespace svc_of = {} for s in w.services: for a in self.p["alerts"]: if a.startswith(s.camel): svc_of[a] = s a1, a2, other = self.p["alerts"] s1, s2 = svc_of[a1], svc_of[a2] def al(name, s, sev): return {"alertname": name, "service": s.name, "severity": sev, "team": s.team, "namespace": ns} cases = [{"source": al(a1, s1, "critical"), "target": al(a1, s1, "warning"), "expect": True}, {"source": al(a2, s2, "critical"), "target": al(a2, s2, "warning"), "expect": True}, {"source": al(a1, s1, "critical"), "target": al(a2, s2, "warning"), "expect": False}, {"source": al(a2, s2, "critical"), "target": al(a1, s1, "warning"), "expect": False}] if other: cases.append({"source": al(a1, s1, "critical"), "target": al(other, s1, "warning"), "expect": False}) return self.entry(inhibit={"cases": cases}), [] def variants(self, w): def eq(v): def f(files, am): r = next(x for x in am["inhibit_rules"] if self._is(x)) r["equal"] = v return f return [("oracle", lambda f, a: None, "accept"), ("with_namespace_too", eq(["alertname", "service", "namespace"]), "accept"), ("equal_service_only", eq(["service"]), 0.9), ("removed", lambda f, a: a.update(inhibit_rules=[x for x in a["inhibit_rules"] if not self._is(x)]), 0.0), ("pristine", lambda f, a: self.break_(f, a, w), 0.0)] def ticket(self, w, rng): return prose.h21(self, w, rng) # ---------------------------------------------------------------------------- H25 class MissingTeam(Item): code, kind, ticket_like = "H25", "route", True def setup(self, w, rng): busy = w.notes.setdefault("busy", set()) cands = [s for s in w.services if s.kind == "api" and s.name not in busy and s.team not in (w.trigger.get("new"), w.trigger.get("old"))] if not cands: return False s = rng.choice(cands) busy.add(s.name) w.notes.setdefault("pd_quiet", set()).add(s.name) w.notes.setdefault("teamless", set()).add(s.name) self.p.update(svc=s.name, team=s.team) names = sorted({r["alert"] for f in w.files.values() for g in f.groups for r in g["rules"] if "alert" in r and f'service="{s.name}"' in r.get("expr", "") and r.get("labels", {}).get("team") == s.team}) self.p["alerts"] = names self.touch = set(names) self.names = set(names) return bool(names) def break_(self, files, am, w): for n in self.p["alerts"]: for _, _, r in rules_named(files, n): r["labels"].pop("team", None) def spec(self, w, rng): t, s = self.p["team"], self.p["svc"] chain = [{"alert": n, "service": s, "expect": {"page": wpolicy(w, t, "page"), "critical": wpolicy(w, t, "page"), "ticket": wpolicy(w, t, "ticket"), "warning": wpolicy(w, t, "warning")}} for n in self.p["alerts"]] other = next(x.name for x in w.services if x.name != s) neg = [{"labels": {"alertname": "SomethingDown", "severity": "page", "service": other}, "forbid": [f"pagerduty-{t}", "pagerduty-sre"]}] return self.entry(route={"pos": [], "chain": chain, "neg": neg}), [] def variants(self, w): t, s = self.p["team"], self.p["svc"] def by_service(files, am): self.break_(files, am, w) r = copy.deepcopy(route_for_team(am, t)) r.pop("match", None) r.pop("_comment", None) r["matchers"] = [f'service="{s}"'] idx = next(i for i, x in enumerate(am["route"]["routes"]) if x.get("matchers") == [f'team="{t}"'] or (x.get("match") or {}).get("team") == t) am["route"]["routes"].insert(idx, r) def root_to_owner(files, am): self.break_(files, am, w) am["route"]["receiver"] = f"pagerduty-{t}" return [("oracle", lambda f, a: None, "accept"), ("route_by_service", by_service, "accept"), ("root_pages_owner", root_to_owner, 0.5), ("pristine", lambda f, a: self.break_(f, a, w), 0.5)] def ticket(self, w, rng): return prose.h25(self, w, rng)