| {"id": "claim_intake_001", "predicted_intent": "file_claim", "predicted_routing": "ai_handle", "predicted_actions": ["collect_accident_details", "verify_policy", "assign_adjuster"]} | |
| {"id": "claim_intake_002", "predicted_intent": "file_claim", "predicted_routing": "ai_handle", "predicted_actions": ["collect_accident_details", "verify_policy", "notify_agent"]} | |
| {"id": "policy_change_001", "predicted_intent": "modify_policy", "predicted_routing": "ai_handle", "predicted_actions": ["lookup_policy", "update_coverage"]} | |
| {"id": "policy_change_002", "predicted_intent": "modify_policy", "predicted_routing": "human_escalate", "predicted_actions": ["lookup_policy", "calculate_refund", "schedule_callback"]} | |
| {"id": "billing_001", "predicted_intent": "payment_inquiry", "predicted_routing": "ai_handle", "predicted_actions": ["lookup_account", "retrieve_balance", "explain_charges"]} | |