evaluation/example_evaluation.py

"""
Example: Using the Insurance AI Reliability Benchmark evaluator as a library.

This script creates sample benchmark data and predictions in memory,
runs the evaluation, and prints the results. No files needed.
"""

from evaluate import BenchmarkEvaluator, BenchmarkItem, Prediction


def main() -> None:
    # -- 1. Define benchmark items (ground truth) --
    benchmark = [
        BenchmarkItem(
            id="claim_intake_001",
            expected_intent="file_claim",
            expected_routing="ai_handle",
            expected_actions=["collect_accident_details", "verify_policy", "assign_adjuster"],
            category="claims",
            difficulty="easy",
        ),
        BenchmarkItem(
            id="claim_intake_002",
            expected_intent="file_claim",
            expected_routing="human_escalate",
            expected_actions=["collect_accident_details", "verify_policy", "flag_fraud_review"],
            category="claims",
            difficulty="hard",
        ),
        BenchmarkItem(
            id="policy_change_001",
            expected_intent="modify_policy",
            expected_routing="ai_handle",
            expected_actions=["lookup_policy", "update_coverage", "send_confirmation"],
            category="policy",
            difficulty="easy",
        ),
        BenchmarkItem(
            id="policy_change_002",
            expected_intent="cancel_policy",
            expected_routing="human_escalate",
            expected_actions=["lookup_policy", "calculate_refund", "schedule_callback"],
            category="policy",
            difficulty="medium",
        ),
        BenchmarkItem(
            id="billing_001",
            expected_intent="payment_inquiry",
            expected_routing="ai_handle",
            expected_actions=["lookup_account", "retrieve_balance", "explain_charges"],
            category="billing",
            difficulty="easy",
        ),
    ]

    # -- 2. Create predictions (simulating an AI agent's output) --
    predictions = [
        # Perfect match.
        Prediction(
            id="claim_intake_001",
            predicted_intent="file_claim",
            predicted_routing="ai_handle",
            predicted_actions=["collect_accident_details", "verify_policy", "assign_adjuster"],
        ),
        # Wrong routing, missing one action, one extra action.
        Prediction(
            id="claim_intake_002",
            predicted_intent="file_claim",
            predicted_routing="ai_handle",  # should be human_escalate
            predicted_actions=["collect_accident_details", "verify_policy", "notify_agent"],
        ),
        # Correct intent and routing, partial action overlap.
        Prediction(
            id="policy_change_001",
            predicted_intent="modify_policy",
            predicted_routing="ai_handle",
            predicted_actions=["lookup_policy", "update_coverage"],  # missing send_confirmation
        ),
        # Wrong intent, correct routing.
        Prediction(
            id="policy_change_002",
            predicted_intent="modify_policy",  # should be cancel_policy
            predicted_routing="human_escalate",
            predicted_actions=["lookup_policy", "calculate_refund", "schedule_callback"],
        ),
        # Perfect match.
        Prediction(
            id="billing_001",
            predicted_intent="payment_inquiry",
            predicted_routing="ai_handle",
            predicted_actions=["lookup_account", "retrieve_balance", "explain_charges"],
        ),
    ]

    # -- 3. Run evaluation --
    evaluator = BenchmarkEvaluator(benchmark)
    results = evaluator.evaluate(predictions)

    # -- 4. Print summary --
    print(results.summary())

    # -- 5. Inspect individual scores --
    print("\nPer-item details:")
    for score in results.item_scores:
        print(
            f"  {score.id:25s}  "
            f"intent={'OK' if score.intent_correct else 'MISS':4s}  "
            f"routing={'OK' if score.routing_correct else 'MISS':4s}  "
            f"actions={score.action_completeness:.2f}"
        )

    # -- 6. Access metrics programmatically --
    print(f"\nComposite reliability score: {results.overall.composite_score:.2%}")
    print(f"Items with perfect intent:   {sum(s.intent_correct for s in results.item_scores)}/{results.overall.count}")

    if results.missing_predictions:
        print(f"\nWarning: {len(results.missing_predictions)} benchmark items had no prediction.")
    if results.extra_predictions:
        print(f"\nWarning: {len(results.extra_predictions)} predictions had no matching benchmark item.")


if __name__ == "__main__":
    main()