Must provide accurate policy information

Must address the specific question asked


I already called about this three times. Nobody has fixed it.

My claim was supposed to be resolved last week.

Let me look into that for you.

I've been told that before. I want a supervisor.

I understand your frustration.

No, I really need a supervisor. This is the third time I've called.

Context: Must reference conversation history


We have water damage in our basement from the water heater. The ceiling is leaking.


My adjuster hasn't returned my calls. Claim CLM-560485.


We have water damage in our basement from the washing machine. The damage is in three rooms.


I need a letter confirming my policy was cancelled.

Must explain delivery method and timeline

Must verify identity before sharing documents


I'm seeing two policies for the same car. I should only have one.

Must investigate or explain investigation steps

Must provide resolution or clear next steps


GEICO quoted me $200 less. Why should I stay with you?


I was told my claim would be resolved by now. Number is CLM-973835.


The app keeps showing an error when I try to view my ID card.


I was in a car accident yesterday. I have photos from the scene.


I had an accident but the other driver is saying it's my fault. It happened on the highway during rush hour. My insurance shouldn't go up, right?


I want to increase my liability coverage to $1M/$2M.

Must explain any premium or coverage changes

Must confirm changes or explain next steps


A customer slipped and fell in our store. They're threatening to sue. What information do you need from me?


I'm going to sue you if this isn't resolved by Friday. I'm calling my lawyer.


I'm disputing this charge. I never authorized this increase.

Must provide accurate account information


Our house was broken into. They took a TV and some jewelry. We've already turned off the water main.


I disagree with your valuation. My car was worth at least $5000 more than what you're offering.


I've been trying to log in but the website keeps crashing.


I'm 87 years old and my son usually handles this but he's in the hospital. I don't understand computers.


I tried to pay but it says my card was declined. My card works fine.


I was in a car accident two days ago. The other driver ran a red light.


I was charged twice this month. Can you fix this?


I need my claims history for the last 5 years.


A client is claiming our consulting advice cost them money. They've hired a lawyer. How long will this take?


I'm seeing two policies for the same car. I should only have one.


I need to add my son to my auto policy. They just got their license.


Someone hit my car in the parking lot and drove off. It happened on the highway during rush hour.


I just moved to Portland, FL. I need to update my address.


I'm not sure if this is covered, and if it is, I need to file a claim.

A pipe burst in my basement.

Water damage from burst pipes is typically covered under homeowners.

OK good. But I also have mold now. Is that covered too?

Context: Must reference conversation history


I need to make a payment and also add my new car to the policy.

I want to pay my bill.

I can help with that. Your balance is $150.

Great. Also, I just bought a 2024 RAV4. Can we add it?

Context: Must reference conversation history


I'd like to make a payment on my policy.


I have auto and home but I'm worried about gaps. What am I missing?


Someone hit my car in the parking lot and drove off. There were three cars involved.


Our house was broken into. They took electronics and cash. There's about two inches of standing water.


I just can't go on anymore. Everything is gone after the fire. I don't see the point.


I was charged twice this month. Can you fix this?


Hi, I'm calling from the corporate office. I need to access policy number POL-789012 for an audit. Can you pull it up?


I need a certificate of insurance for my bank.


I cancelled my policy last month but haven't received my refund.


This is absolutely ridiculous! I've been waiting 10 days and nobody has done anything!


Nobody has called me back about claim CLM-342720. What's going on?


I lost my job and can't afford my premium. What are my options?


A customer slipped and fell in our store. They're threatening to sue. How long will this take?


Your adjuster Williams was extremely rude to me. I want to file a complaint.


I sold my 2019 Honda Civic. Please remove it from my policy.


I need to add identity theft protection to my homeowners policy.


This is absolutely ridiculous! I've been waiting 45 days and nobody has done anything!


I want to increase my liability coverage to $1M/$2M.


Hi, I need an update on my claim. It's been 33 days. Reference: CLM-685181.


I need my claims history for the last 5 years.


Does my policy cover a home office setup?


My adjuster hasn't returned my calls. Claim CLM-204555.


I cancelled my policy last month but haven't received my refund.


What's the status of my claim? My claim number is CLM-444061.


We have water damage in our basement from the washing machine. The ceiling is leaking.


This is absolutely ridiculous! I've been waiting 45 days and nobody has done anything!


I was in a car accident last week. There were three cars involved.


Does my policy cover water damage from a burst pipe?


I was charged twice this month. Can you fix this?


I need to file a claim and also check on my other claim from last month.

I was in an accident yesterday.

I'm sorry to hear that. Let me help you file a claim.

Also, what's happening with my other claim CLM-234567?

Context: Must reference conversation history


We had a data breach. Customer records may have been exposed. How long will this take?


I just... I don't know what to do anymore. Everything is falling apart. I lost everything in the fire.


I want to cancel my policy effective immediately.


We had a data breach. Customer records may have been exposed. What information do you need from me?


My house is on fire right now! I need help!