SupportBench v1.0: 6 datasets, 60K messages, 3 languages, 6 domains

README.md

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+---
+license: cc-by-4.0
+task_categories:
+  - text-classification
+  - question-answering
+language:
+  - en
+  - es
+  - uk
+tags:
+  - technical-support
+  - case-extraction
+  - multilingual
+  - chat
+  - telegram
+  - benchmark
+pretty_name: SupportBench
+size_categories:
+  - 10K<n<100K
+---
+
+# SupportBench
+
+A multilingual benchmark for evaluating **case extraction** from real-world tech support group chats.
+
+SupportBench contains **60,000 messages** across **6 datasets** in **3 languages** (English, Spanish, Ukrainian), spanning **6 technical domains**. All messages are sourced from public Telegram support groups.
+
+## Datasets
+
+| Dataset | Language | Domain | Messages | Users | Reply% | Media |
+|---------|----------|--------|----------|-------|--------|-------|
+| Ardupilot-UA | Ukrainian | UAV / Drones | 10,000 | 319 | 51.8% | 1,440 |
+| MikroTik-UA | Ukrainian | Networking | 10,000 | 205 | 55.4% | 884 |
+| Domotica-ES | Spanish | Smart Home / HA | 10,000 | 530 | 58.3% | 736 |
+| NASeros-ES | Spanish | NAS / Networking | 10,000 | 761 | 46.5% | 495 |
+| Tasmota-EN | English | IoT Firmware | 10,000 | 1,237 | 31.5% | 903 |
+| GrapheneOS-EN | English | Mobile OS / Privacy | 10,000 | 1,346 | 10.4% | 4 |
+
+## Structure
+
+```
+SupportBench/
+├── ua_ardupilot.json     # Ukrainian drone/UAV support
+├── mikrotik_ua.json      # Ukrainian networking support
+├── domotica_es.json      # Spanish smart home support
+├── naseros.json          # Spanish NAS/networking support
+├── tasmota.json          # English IoT firmware support
+├── grapheneos.json       # English mobile OS/privacy support
+├── manifest.json         # Benchmark metadata and stats
+└── README.md
+```
+
+## Message Format
+
+Each JSON file contains `{"meta": {...}, "messages": [...]}`. Each message:
+
+```json
+{
+  "id": "tg_tasmota_12345",
+  "group_id": "tasmota",
+  "ts": 1700000000000,
+  "sender": "user_a1b2c3d4e5",
+  "body": "My Sonoff Basic won't flash via serial...",
+  "reply_to_id": "tg_tasmota_12340",
+  "grouped_id": null,
+  "media_type": "photo",
+  "media_path": null,
+  "webpage_url": null,
+  "reactions": null,
+  "views": 42,
+  "forwards": 0
+}
+```
+
+### Fields
+
+| Field | Type | Description |
+|-------|------|-------------|
+| `id` | string | Unique message ID (`tg_{group}_{telegram_id}`) |
+| `group_id` | string | Dataset/group name |
+| `ts` | int | Unix timestamp in milliseconds |
+| `sender` | string | Anonymized sender (`user_{sha256[:10]}`) |
+| `body` | string | Message text with Unicode emoji preserved |
+| `reply_to_id` | string\|null | ID of parent message |
+| `grouped_id` | int\|null | Album group ID for multi-media posts |
+| `media_type` | string\|null | `photo`, `video`, `image`, `document`, `pdf`, `archive`, `audio`, `webpage`, `poll` |
+| `media_path` | string\|null | Relative path to media file (only in `ua_ardupilot`) |
+| `webpage_url` | string\|null | URL from link preview |
+| `reactions` | object\|null | Emoji reaction counts (only in `ua_ardupilot`) |
+| `views` | int\|null | View count |
+| `forwards` | int\|null | Forward count |
+
+## Notes
+
+- All sender IDs are irreversibly anonymized via SHA-256 hashing
+- `ua_ardupilot` has richer metadata (reactions, media paths) from a separate export pipeline
+- GrapheneOS has lower resolved reply rate (10.4%) because ~64% of messages are bridged from Discord/Matrix, with many reply references pointing outside the 10K export window
+- Tasmota spans 3.5 years of IoT firmware support history (1,274 days)
+
+## Intended Use
+
+- **Case extraction**: identify problem-solution pairs from unstructured chat streams
+- **Thread reconstruction**: reconstruct conversation threads from reply chains
+- **Cross-lingual transfer**: evaluate whether case-mining generalizes across languages
+- **Q&A retrieval**: mine question-answer pairs from technical discussions
+
+## Citation
+
+```bibtex
+@inproceedings{supportbench2026,
+  title={SupportBot: Continuous Case Mining for Grounded Technical Support},
+  author={Shpagin, Pavel},
+  booktitle={Proceedings of EMNLP 2026},
+  year={2026}
+}
+```
+
+## License
+
+CC BY 4.0. All messages are from public Telegram groups. Sender identities are irreversibly anonymized.

manifest.json

@@ -0,0 +1,167 @@
+{
+  "benchmark": "SupportBench",
+  "version": "1.0",
+  "total_messages": 60000,
+  "total_media": 4462,
+  "languages": [
+    "en",
+    "es",
+    "uk"
+  ],
+  "domains": [
+    "iot_firmware",
+    "mobile_os_privacy",
+    "nas_networking",
+    "networking_infrastructure",
+    "smarthome_automation",
+    "uav_drone_systems"
+  ],
+  "datasets": [
+    {
+      "name": "ua_ardupilot",
+      "pretty_name": "Ardupilot-UA",
+      "version": "1.0",
+      "benchmark": "SupportBench",
+      "source": "t.me/ardupilot_ua",
+      "lang": "uk",
+      "domain": "uav_drone_systems",
+      "description": "Ukrainian Ardupilot UAV / drone flight controller support",
+      "stats": {
+        "total_messages": 10000,
+        "with_text": 9447,
+        "with_replies": 5181,
+        "reply_rate": 0.518,
+        "with_media": 1440,
+        "with_media_files": 1134,
+        "unique_senders": 319,
+        "qa_exchanges": 1115,
+        "total_reactions": 1885,
+        "top_reactions": {
+          "👍": 702,
+          "❤": 386,
+          "😁": 216,
+          "🔥": 156,
+          "💯": 72,
+          "🤝": 71,
+          "🤣": 56,
+          "👌": 29,
+          "🤔": 28,
+          "✍": 26
+        },
+        "media_types": {
+          "webpage": 265,
+          "video": 91,
+          "photo": 946,
+          "document": 87,
+          "pdf": 18,
+          "image": 20,
+          "audio": 6,
+          "archive": 6,
+          "poll": 1
+        },
+        "first_ts": 1760678040000,
+        "last_ts": 1773319475000
+      }
+    },
+    {
+      "name": "mikrotik_ua",
+      "version": "1.0",
+      "benchmark": "SupportBench",
+      "pretty_name": "MikroTik-UA",
+      "source": "t.me/mtikua",
+      "lang": "uk",
+      "domain": "networking_infrastructure",
+      "description": "Ukrainian MikroTik networking equipment troubleshooting",
+      "stats": {
+        "total_messages": 10000,
+        "with_text": 9551,
+        "with_replies": 5542,
+        "reply_rate": 0.554,
+        "with_media": 884,
+        "unique_senders": 205,
+        "first_ts": 1761418433000,
+        "last_ts": 1773389398000
+      }
+    },
+    {
+      "name": "domotica_es",
+      "version": "1.0",
+      "benchmark": "SupportBench",
+      "pretty_name": "Domotica-ES",
+      "source": "t.me/GizChinaHomeAssistant",
+      "lang": "es",
+      "domain": "smarthome_automation",
+      "description": "Spanish Home Assistant / smart home automation support",
+      "stats": {
+        "total_messages": 10000,
+        "with_text": 9647,
+        "with_replies": 5834,
+        "reply_rate": 0.583,
+        "with_media": 736,
+        "unique_senders": 530,
+        "first_ts": 1748789731000,
+        "last_ts": 1773242085000
+      }
+    },
+    {
+      "name": "naseros",
+      "version": "1.0",
+      "benchmark": "SupportBench",
+      "pretty_name": "NASeros-ES",
+      "source": "t.me/NASeros",
+      "lang": "es",
+      "domain": "nas_networking",
+      "description": "Spanish NAS, networking, storage, and infrastructure support",
+      "stats": {
+        "total_messages": 10000,
+        "with_text": 9680,
+        "with_replies": 4651,
+        "reply_rate": 0.465,
+        "with_media": 495,
+        "unique_senders": 761,
+        "first_ts": 1752497793000,
+        "last_ts": 1773228955000
+      }
+    },
+    {
+      "name": "tasmota",
+      "version": "1.0",
+      "benchmark": "SupportBench",
+      "pretty_name": "Tasmota-EN",
+      "source": "t.me/tasmota",
+      "lang": "en",
+      "domain": "iot_firmware",
+      "description": "English Tasmota IoT device firmware flashing and configuration",
+      "stats": {
+        "total_messages": 10000,
+        "with_text": 8785,
+        "with_replies": 3152,
+        "reply_rate": 0.315,
+        "with_media": 903,
+        "unique_senders": 1237,
+        "first_ts": 1668250665000,
+        "last_ts": 1773212132000
+      }
+    },
+    {
+      "name": "grapheneos",
+      "version": "1.0",
+      "benchmark": "SupportBench",
+      "pretty_name": "GrapheneOS-EN",
+      "source": "t.me/GrapheneOS",
+      "lang": "en",
+      "domain": "mobile_os_privacy",
+      "description": "English GrapheneOS mobile OS installation, privacy, and troubleshooting",
+      "stats": {
+        "total_messages": 10000,
+        "with_text": 9008,
+        "with_replies": 1042,
+        "reply_rate": 0.104,
+        "with_media": 4,
+        "unique_senders": 1346,
+        "first_ts": 1767480456000,
+        "last_ts": 1773384182000
+      }
+    }
+  ]
+}