text
stringlengths 2
125
| labels
class label 4
classes | __index_level_0__
int64 0
250
|
|---|---|---|
No my current balance as of 29/06/23 is £118.88
| 2neutral
| 0
|
According to me we're up to date
| 2neutral
| 1
|
There was linkage which landlord just fixed
| 2neutral
| 2
|
Hearing some false info from them.
| 1negative
| 3
|
like to know how much
| 2neutral
| 4
|
who is the original creditor for my account
| 2neutral
| 5
|
I have a question about my account
| 2neutral
| 6
|
Is that all that is due?
| 2neutral
| 7
|
Hi i didn't think I had any outstanding Klarna
| 2neutral
| 8
|
How much do I owe
| 2neutral
| 9
|
How much do I have to pay thanks
| 2neutral
| 10
|
How much is it all together?
| 2neutral
| 11
|
The order was declined but the money was debited. Will I get this money back?
| 1negative
| 12
|
My name and address? Or the person the letter is actually for?
| 2neutral
| 13
|
Will I be issued with a ccj ?
| 1negative
| 14
|
Is civil enforcement a parking ticket??
| 2neutral
| 15
|
This debt was paid off last month?
| 2neutral
| 16
|
Could you tell me where you got my name and address from?
| 2neutral
| 17
|
Do you know what my reference is please
| 2neutral
| 18
|
I have already tried this and its saying the account number isn't recognised
| 1negative
| 19
|
It won''t allow me to login
| 1negative
| 20
|
How do I pay what are my log in details etc
| 2neutral
| 21
|
Address
| 2neutral
| 22
|
What address
| 2neutral
| 23
|
which address
| 2neutral
| 24
|
I moved out
| 2neutral
| 25
|
He lived in
| 2neutral
| 26
|
She lived in
| 2neutral
| 27
|
Cardiff
| 2neutral
| 28
|
Cresent
| 2neutral
| 29
|
Surrey
| 2neutral
| 30
|
Guildford
| 2neutral
| 31
|
yes I can
| 3positive
| 32
|
indeed I can
| 3positive
| 33
|
of course
| 3positive
| 34
|
Yep
| 3positive
| 35
|
Totally
| 3positive
| 36
|
That's correct
| 3positive
| 37
|
Yes, I'll provide the necessary documents for the payment agreement.
| 3positive
| 39
|
Go away
| 0anger
| 40
|
stop harassing me
| 0anger
| 41
|
Not X phone so stop texting please
| 0anger
| 42
|
Wrong number stop texting me
| 0anger
| 43
|
Stop messaging me
| 0anger
| 44
|
Shut ur goofy ah up
| 0anger
| 45
|
are you a little robot
| 0anger
| 46
|
I'm done talking to a robot
| 0anger
| 47
|
Are you all really that thick????
| 0anger
| 48
|
why have to repeatmyself over and over
| 0anger
| 49
|
shame on your office
| 0anger
| 50
|
Shame on you
| 0anger
| 51
|
https://media.eu-1.smooch.io/
| 2neutral
| 52
|
https://media.eu-1.smooch.io/apps/
| 2neutral
| 53
|
media.eu-1.smooch.io
| 2neutral
| 54
|
.smooch.io
| 2neutral
| 55
|
https://twitter.com/
| 2neutral
| 56
|
Any chance of calling?
| 2neutral
| 57
|
Need a way to get in touch.
| 2neutral
| 58
|
Still waiting on that info.
| 2neutral
| 59
|
Can we sort this out?
| 2neutral
| 60
|
Just let me know what's up.
| 2neutral
| 61
|
I'm free to talk whenever.
| 2neutral
| 62
|
Can you call me back?
| 2neutral
| 63
|
Can you email me? Need to sort things out.
| 2neutral
| 64
|
Best to call on Wednesday after 12pm, cool?
| 2neutral
| 65
|
They said I'd get a refund on the phone. Still waiting.
| 1negative
| 66
|
Already texted someone. Do it right, okay?
| 2neutral
| 67
|
Couldn't get through on calls. Waiting for a callback.
| 2neutral
| 68
|
Seriously sick. Call me end of the week?
| 1negative
| 69
|
Sent an email about payments. Can't reach you by phone.
| 1negative
| 70
|
Is it possible to chat with a customer service representative?
| 2neutral
| 71
|
I'd like to discuss with an agent, if possible
| 2neutral
| 72
|
May I have a dialogue with an agent?
| 2neutral
| 73
|
Is it possible to have a discussion with a customer service agent?
| 2neutral
| 74
|
May I please have a conversation with an agent?
| 2neutral
| 75
|
Is it possible for me to chat with an agent?
| 2neutral
| 76
|
May I please be put through to a representative?
| 2neutral
| 77
|
Could I please have a word with a representative?
| 2neutral
| 78
|
May I please converse with an agent?
| 2neutral
| 79
|
Could I please speak with a customer service agent?
| 2neutral
| 80
|
Complaint
| 1negative
| 81
|
Complaints
| 1negative
| 82
|
I will see you in court
| 1negative
| 83
|
This is terrible service
| 1negative
| 84
|
I'm keeping a full record of you
| 1negative
| 85
|
I'm not happy with the way my issue was handled.
| 1negative
| 86
|
I'm upset with the way my issue was handled.
| 1negative
| 87
|
I'm upset with the way my issue was resolved.
| 1negative
| 88
|
I'm not happy with the way my problem was addressed.
| 1negative
| 89
|
I'm not happy with the way my issue was dealt with.
| 1negative
| 90
|
I'm unsatisfied with the level of professionalism displayed by your staff.
| 1negative
| 91
|
Thanks
| 3positive
| 92
|
That was helpful
| 3positive
| 93
|
Thanks for clearing that up
| 3positive
| 94
|
Thanks for explaining that
| 3positive
| 95
|
Thank u i hope now its ok
| 3positive
| 96
|
thank u
| 3positive
| 97
|
Thank you very much
| 3positive
| 98
|
Same to you
| 3positive
| 99
|
Lovely all good then
| 3positive
| 100
|
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