feedback,customer_review
1,@AIRLINE ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.
0,@AIRLINE Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415
0,@AIRLINE I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup
0,@AIRLINE The captain turned off the seat belt sign so people can get up and walk around.  That's not good.
0,"@AIRLINE What is with your lost & found.  My wife lost her phone in Philly, & followed your web instructions to call an 800#.  No answer."
0,@AIRLINE wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!
0,@AIRLINE - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?
1,@AIRLINE Thanks!
0,@AIRLINE takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail
0,@AIRLINE it says I can't because my flight is in progress.
0,@AIRLINE bag is supposedly here in Boston
0,@AIRLINE so technically I could drive to JFK now and put in. Request for tomorrow's flight?
0,@AIRLINE it was credit from my last trip that never came in the mail!
0,@AIRLINE. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!
0,@AIRLINE made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?
0,@AIRLINE your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.
0,@AIRLINE this has been the worst trip with little to no customer service
1,@AIRLINE Thank you for your time!
1,@AIRLINE thanks
0,@AIRLINE using all of my monthly minute on hold with you assholes
0,@AIRLINE tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠
0,@AIRLINE now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!
0,"@AIRLINE Yes, though they have not located the bag yet. It was a lovely flight outside of that."
1,@AIRLINE love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!
0,"@AIRLINE I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?"
0,@AIRLINE really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.
0,@AIRLINE any particular reason it's 20+ minutes and counting to speak to a human being?
0,@AIRLINE How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?
0,@AIRLINE So you understand why I'm resorting to Twitter: No help available at  gate while this occurred or by phone afterward.
0,@AIRLINE u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.
0,@AIRLINE Please stop changing my flights for Spring Break. This is the 5th time!
0,@AIRLINE 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks
0,@AIRLINE it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good
0,.@AIRLINE we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.
0,@AIRLINE flight 4524 delayed for 2 hours for a deadhead crew.  Lets make 150 paying customers wait ...that is great service #USAirways
0,@AIRLINE probably wouldn't be doing it had someone returned my call or email. Case number 8273993
0,"Meanwhile, they fucked my flight. @AIRLINE: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole.."
1,@southwestair Great job celebrating #MardiGras2015 .  You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C
0,@AIRLINE I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.
0,@AIRLINE Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?
0,@AIRLINE Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?
0,"@AIRLINE if you can get us on a flight to Vieques all will be good. Right now, not looking promising."
0,@AIRLINE what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me.
0,@AIRLINE finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme
0,@AIRLINE why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service
0,"@AIRLINE Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because ""no weather advisory.""Really!"
0,@AIRLINE 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.
0,@AIRLINE the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue
0,"@AIRLINE never flying #USAirways again. Horrible experience, terrible customer service."
1,@AIRLINE Thanks for the complimentary upgrade to first.  You are the best!
0,@AIRLINE why is raleigh not on the updated southern states advisory???
0,@AIRLINE I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple
1,@AIRLINE Aww cool! It's nice to know they are still up above my head then. One of my faves.
0,@AIRLINE my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡
0,"@AIRLINE 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution"
0,@AIRLINE @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???
1,"@AIRLINE 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome"
0,"@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules."
0,@AIRLINE I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness
0,@AIRLINE now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1
0,@AIRLINE poor old United: never seem to get the response right :)
1,@AIRLINE thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow
1,@AIRLINE awesome. Thanks!
0,@AIRLINE @travisamex please please American call me so I can rebook ticket .
1,@AIRLINE Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!
0,@AIRLINE done it! Process initiated Saturday morning.  Can't get info with website issues & inadequate phone coverage.  How 2 get update??
0,@AIRLINE 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!
0,"@AIRLINE your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k"
0,"@AIRLINE also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy."
0,@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??
1,@AIRLINE I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ
1,@AIRLINE Just followed you.
0,@AIRLINE this response doesn't correct the fact that your pilot failed to keep passengers updated
1,@AIRLINE Absolutely!! The staff was amazing!!
0,@AIRLINE Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated
1,"@AIRLINE yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!"
0,@AIRLINE 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person
1,"@AIRLINE been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!"
0,@AIRLINE When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.
0,@AIRLINE thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.
0,".@AIRLINE worst experience of all time. Will never, ever, ever travel with you again. EVER"
1,@AIRLINE About time...and just in time for my next flight Thursday.
0,@AIRLINE I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed.
0,@AIRLINE travel agency said that if usairways accept we will refund money i dont understand why dont u refund
0,@AIRLINE At what time?  All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong
1,"@AIRLINE getting sorted, thanks"
0,@AIRLINE #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy
0,@AIRLINE 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap
0,"@AIRLINE I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight."
1,@AIRLINE It's all good. Thanks!
1,"@AIRLINE yes, Thx! At 10:35 (landed at 9:20)."
0,"@AIRLINE You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service"
0,@AIRLINE your airline is the biggest joke of an operation in the world.
1,@AIRLINE Love you guys sooooooo much. Ridiculously appreciated! A+ service!
0,@AIRLINE US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.
0,"@AIRLINE well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats"
1,@AIRLINE Thanks! See you soon!
0,@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ
0,@AIRLINE thanks to your attendant on flight for advising connect flight held.  Ran with kids and flight departed. Poor service at Miami
0,@AIRLINE flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.
0,@AIRLINE. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver
0,@AIRLINE Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.
1,@AIRLINE I did see that! Working on picking up a trip or two as we type.
0,@AIRLINE who do I contact about my awful experience I had 2/15/15 with @AIRLINE Flight 713 BUF-CLT?
0,@AIRLINE I just want to be heard and to discuss the many issues on my trip
0,@AIRLINE waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink 😕
0,@AIRLINE @AIRLINE how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go!
0,@AIRLINE requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks
0,"There were plenty of empty seats in coach ""@AIRLINE: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"""
0,@AIRLINE well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100%  confirmed
0,@AIRLINE Y do U not reply to customer refund forms??????????? #unitedairlines
0,@AIRLINE full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.
1,@AIRLINE :take note of this great example of @AIRLINE actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD
0,"@AIRLINE I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send."
0,"@AIRLINE Oh, and losing my luggage #ridiculous # angrybird # where'smybag"
0,@AIRLINE they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?
0,@AIRLINE trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!
0,@AIRLINE still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks
0,"@AIRLINE I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25"
0,@AIRLINE Deplaned for the 3rd fucking time. Fuck you AA.
0,@AIRLINE are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be
1,@AIRLINE thanks! :)
0,"@AIRLINE i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal."
1,@AIRLINE Sent. Thanks VP!
0,"@AIRLINE thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain"
0,"@AIRLINE very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?"
0,@AIRLINE  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed
1,@AIRLINE Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)
0,"@AIRLINE Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?"
1,"@AIRLINE done just now, thanks."
0,"@AIRLINE My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed."
0,@AIRLINE Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.
0,"@AIRLINE should, but didn’t."
0,@AIRLINE I did. It took about an hour and a half though
1,@AIRLINE Thank you!!!! I will be there to pick her up on time.
1,@AIRLINE Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.
0,@AIRLINE @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ?
0,@AIRLINE on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?
0,@AIRLINE had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.
0,"@AIRLINE, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too"
1,@AIRLINE Thanks for the update.
0,@AIRLINE it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome
0,nope. RT @AIRLINE: Our fleet's on fleek. http://t.co/9SHhTvIOTI
0,@AIRLINE why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call
0,@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual
0,@AIRLINE on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5
0,"@AIRLINE Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today."
0,@AIRLINE so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks
0,@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?
0,@AIRLINE -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks
0,@AIRLINE why would a flight arrive Late Flight or leave when 60% of your passengers have  a connection?
0,@AIRLINE why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!
0,"@AIRLINE Useless response. I need a functioning wheelchair, not a customer care form to fill out."
0,@AIRLINE I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.
0,@AIRLINE horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back
0,@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.
1,@AIRLINE #OrthoDoc on-call to in-flight! Glad to have been of service!
0,@AIRLINE Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @AIRLINE
1,"@AIRLINE thank goodness!! Also, see you friday, nwk>sf.. BOOM!"
0,@AIRLINE flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?
0,@AIRLINE injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?
0,"Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @AIRLINE"
0,"@AIRLINE that's ok, just know that I'll most likely never book with you again"
0,@AIRLINE I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line
0,@AIRLINE I dmed
0,"@AIRLINE I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket."
0,@AIRLINE did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying
1,@AIRLINE The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!
0,@AIRLINE is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them.
0,"@jetblue, it would be nice if the app would actually inform you that a flight is delayed."
1,"@AIRLINE I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!"
0,@AIRLINE flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE
0,@AIRLINE pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?
0,"@AIRLINE he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence"
0,"@AIRLINE spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback"
0,"@AIRLINE it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing"
0,@AIRLINE yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?
1,@AIRLINE - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!
0,@AIRLINE I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons
0,"@AIRLINE Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff"
0,"@AIRLINE I never got an email confirmation for my ticket, but the credit card was charged.  Phone wait time is crazy. Is there a chat?"
0,@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail
0,@AIRLINE how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?
0,@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.
0,@AIRLINE been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!
0,@AIRLINE I called more than 25 times to redeem mile points and can't get through.  You advertise the miles but make them very hard to use!
1,@AIRLINE everything's good now brothaaaaaa
0,@AIRLINE I can't choose a seat online because I booked on @priceline ??? #SMH
0,@AIRLINE I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication
0,"@AIRLINE not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start."
0,@AIRLINE Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!
0,@AIRLINE Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?
0,"Yes, and it gets disconnected due to the lack of WIFI strength “@AIRLINE: @MauererPower Have you reached out to @Gogo for help, David?”"
0,@AIRLINE Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!
0,@AIRLINE The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.
0,"@AIRLINE lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again."
0,@AIRLINE have such a bad rep for loosing costumers luggage. I stopped flying them a while back.
1,@AIRLINE i got a new reservation for tomorrow. Thanks!
0,@AIRLINE Not true!! Stop making excuses! You either overbook or have crappy planes!
1,"Awesome! RT @AIRLINE: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy"
0,@AIRLINE why do you charge so much moving from a full flight to an earlier flight with seats available?  doesn't make sense to me.
0,@AIRLINE i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed
1,@AIRLINE it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)
0,@AIRLINE well I'm not sure what there is you can do.  The bad experience had already been had
0,@AIRLINE I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will.
0,@AIRLINE You already Cancelled Flightled the one b4 us to DCA
0,"@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http://t.co/214i0RTIH4"
0,"@AIRLINE check in at St. Louis is so rude, even the TSA is nicer than them."
0,@AIRLINE Pay for my hotel.... I'm a broke student #help
0,"@AIRLINE clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59"
0,@AIRLINE I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj
0,"@AIRLINE poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage"
0,@AIRLINE U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT
0,@AIRLINE - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP
0,"@AIRLINE boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA."
0,@AIRLINE this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW
1,"@AIRLINE why yes, yes it does!!!!  Great trip down!! Thanks for the lift!!!!"
1,@AIRLINE the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊
0,"@AIRLINE even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me."
0,@AIRLINE now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL
1,@AIRLINE Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer
0,@AIRLINE flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke
0,@AIRLINE  #UnitedAirlines  how long will1531 be delayed.
0,@AIRLINE all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?
1,@AIRLINE I am impressed with your super-fast reply to @CGJase
0,@AIRLINE 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled.  Now 5534 is on 1hr delay
0,@AIRLINE Seriously doubt that as I am still sitting inside at the gate.
0,@AIRLINE Tried...considerable confusion...no announcement...no sign updates
0,@AIRLINE your staff at JFK airport are discussing the way we we're left stranded
1,"Thank you, @AIRLINE! Much appreciated."
0,@AIRLINE ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.
0,"@AIRLINE of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am"
0,@AIRLINE yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.
1,"@AIRLINE - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto"
1,@AIRLINE beautiful ride. Thanks again:)
1,@AIRLINE  Just sent DM. Thanks for your attentiveness to this matter.
0,“@AIRLINE: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer
0,"@AIRLINE it was an international flight, and we didn't get our new eta until we were in the air."
0,"@AIRLINE up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it."
0,@AIRLINE It's very difficult to work with Baggage claims when they don't answer the phone
0,@AIRLINE No thank you. @AIRLINE was responsive & I found alternate travel home.
1,@AIRLINE Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU
0,@AIRLINE Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...
1,@AIRLINE thank you! My second flight I already got bumped up to 1st! Love it!
0,"@AIRLINE  - I had 20,748 miles in  my account and was informed I'd forfeit them bc of 33 months of inactivity - I"
0,@AIRLINE I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.
0,@AIRLINE I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??
1,"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW"
0,@AIRLINE thanks! We would like an apology and a full refund. Please confirm when we will receive.
1,@AIRLINE Seems very likely.
0,@AIRLINE 16 days for one flight and 8 for the other (roundtrip).
0,@AIRLINE refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed
0,"@AIRLINE A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online"
0,@AIRLINE that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.
0,@AIRLINE still waiting for a reply
0,"@AIRLINE I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers...."
0,@AIRLINE I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service
0,@AIRLINE iCloud it is not there yet -- PLEASE HELP 917 703 1472
0,@AIRLINE can't even get on hold to wait to speak to someone-awesome
0,@AIRLINE pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!
0,"“@AIRLINE: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.”#NoXTraLegRoom #NoCoatCloset"
1,@AIRLINE you are one great airline ❤️
1,"@AIRLINE thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US."
0,@AIRLINE what crew? No one here is helping.
0,"@AIRLINE now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no..."
1,"@AIRLINE Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)"
1,@AIRLINE 's free wifi on board is the best thing that's happened since sliced bread
0,"@AIRLINE they absolutely guaranteed us we would sit with our kids. Your ""terms"" response is insulting.  #jetblue"
0,@AIRLINE http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi.
0,@AIRLINE One hour to check in is 45 minutes too long. MIA FAIL.
0,@AIRLINE AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!
0,"@AIRLINE couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow."
0,@AIRLINE worst service ever 😈
0,"@AIRLINE No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International."
0,"@AIRLINE once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?"
1,@AIRLINE Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙
0,@AIRLINE @lopezlaymari what a patronizing response to a legitimate issue
0,@AIRLINE yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.
0,"@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !"
1,"@AIRLINE Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries."
0,@AIRLINE Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?
1,@AIRLINE look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ
1,"@AIRLINE Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise"
0,@AIRLINE I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over
0,@AIRLINE now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow
0,@AIRLINE how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.
0,@AIRLINE I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?
0,@AIRLINE I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?
1,@AIRLINE thanks. Delivery status??
0,@AIRLINE I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?
0,@AIRLINE Your app and website are trash AF.
0,@AIRLINE found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min
0,@AIRLINE Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?
0,@AIRLINE 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!
0,"@AIRLINE broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs"
0,@AIRLINE I DM'd you
0,@AIRLINE strikes again. @emilylyonss  I strongly suggest you live tweet your ordeal. Their media team appreciates the updates 😎
1,@AIRLINE thanks for responding.
0,"@AIRLINE stranded @Ernie_Vigil Phoenix w/ broken foot.  Both my flights f'd, Sunday for ""sickcrew"".  Cancelled Flighted my mechanics flight today."
1,@AIRLINE got another flight. Thanks you
1,"@AIRLINE After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me."
0,@AIRLINE ORD Gate C25 and Flt 619-  remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?
0,@AIRLINE should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk
0,@AIRLINE flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?
1,@AIRLINE sent you my confirmation via DM. Thank you very much
0,"@usairways. Seriously, attendants go AWOL for 60 mins.   Now flight further delayed.   Don't lite a match either http://t.co/mT8sPlm02v"
0,@AIRLINE Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL
0,"@AIRLINE I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day"
1,@AIRLINE knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines
0,@AIRLINE CCNDJP/ I can send a screen shot of the systems error if an email address is provided
0,@AIRLINE Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....
1,@AIRLINE that's where we are now. Thank you.
0,@AIRLINE - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs
1,@AIRLINE why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG
1,@AIRLINE THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3
1,@AIRLINE I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job
0,@AIRLINE it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK
0,@AIRLINE Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications.
0,@AIRLINE  3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter
0,@AIRLINE on hold for over an hour twice?  Terrible.
0,@AIRLINE TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?
0,@AIRLINE @kanne822 @AIRLINE is better than AA.
0,@AIRLINE I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.
0,"@AIRLINE Yeah, try harder. No catering truck in sight.  Can we just leave now w/o the food won't eat anyway?"
1,@AIRLINE thank you
1,@AIRLINE - just talking to customer service @AIRLINE makes me appreciate you even more!  They could learn so much from you!
0,@usairways would it kill you to let me put my tsaprecheck number on my reservation?
0,@AIRLINE where are my bags?
1,@AIRLINE I got it added thank you! :)
0,@AIRLINE I called the number and they said no one is available to take my call...guys this is insane
0,@AIRLINE can't seem to DM you guys.. JDHADP
1,@AIRLINE YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
1,"@AIRLINE okay - thanks for your help, JT! I appreciate your time!"
0,@AIRLINE Incredibly frustrating. I emailed but still haven't received a response.
0,"@AIRLINE thanks for the link, now finally arrived in Brussels, 9 h after schedule..."
0,"@AIRLINE you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS"
0,@AIRLINE you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.
0,@AIRLINE the worst air experience I have ever had and I am not in the first plane yet.
0,@AIRLINE thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain
0,Only 14 biz days (18 calendar) to respond to my inquiry @AIRLINE ?  I hope your standards are universally adopted :-/ #BadCustomerService
0,@AIRLINE I am so happy I found my phone because this is easily the worst system I have ever heard of
0,"@AIRLINE why do #exp members have to wait ""over 2 hours"" to speak with an operator? Surely this is a mistake?"
1,@AIRLINE appreciate the sentiment and you were able to get me off the ground;still missed connection
1,@AIRLINE that's fine. I'll take them.
0,@AIRLINE can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618
0,@AIRLINE it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250
1,@AIRLINE I love your guy's song! We're dancing to it for our high school dance revue
0,@AIRLINE 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please
0,@AIRLINE Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.
0,@AIRLINE please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.
0,"@AIRLINE Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary."
0,"@AIRLINE How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?"
0,@AIRLINE please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.
0,"@AIRLINE I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable"
0,@AIRLINE @AIRLINE Not providing pilots for your flights: is this a new feature of your merger? #efficencies
1,@AIRLINE Beatriz and Susan. Gate 4 MCO.
0,@AIRLINE sure is. What's more frustrating is being stranded at the airport with our fate in your hands.
1,@AIRLINE That's why I love JetBlue! #truebluemember4life
0,@AIRLINE That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.
0,@AIRLINE Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.
1,"@AIRLINE gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks"
0,@AIRLINE my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?
1,"@AIRLINE stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!"
1,@AIRLINE Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM
1,@AIRLINE 🙏 in my hotel now. Thank you!
0,@AIRLINE why won't the site let me book tickets for nov for jfk to kin?
0,@AIRLINE FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew
0,@AIRLINE quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2
0,@AIRLINE express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family
0,@AIRLINE too long for 140 characters
0,@AIRLINE I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine
0,@AIRLINE you have to follow me in order for me to DM...come on now
0,@AIRLINE Trying  to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU
0,@AIRLINE just lost my business   Enjoy your profits
0,@AIRLINE me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back
0,@AIRLINE ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.
0,"@AIRLINE has grounded 2 flights b/c of equipment problems & been rude to my wife, traveling alone w/our 2 young kids.  never again."
0,“@AIRLINE: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.
0,@AIRLINE kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9
1,"@AIRLINE thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated."
0,@AIRLINE Tired of sitting on a delayed #1702 again and again computer down
0,"@AIRLINE after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate."
1,@AIRLINE Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight
0,@AIRLINE Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!
0,"@AIRLINE not ok to Cancelled Flight flight 1274 tmrw for ""weather"" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?"
0,"FYI, @AIRLINE: The last email response - ""we undrstnd this wasnt best 4 you"" -but hope 2 wlcm u back onbrd N the future...   nice touch. lol"
0,@AIRLINE Flight  AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX
0,@AIRLINE you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you
0,"@AIRLINE 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution"
0,@AIRLINE found out my flight tomorrow was Cancelled Flightled & got in the queue for a callback 3.5 hours ago…still nothing. Can I get rebooked??
0,@AIRLINE everyones flights who were Cancelled Flightled today DESERVE 1
0,@AIRLINE Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?
0,@AIRLINE hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip
0,"Hypocrisy RT @AIRLINE @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP"
0,@AIRLINE still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.
0,"@AIRLINE please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕"
0,@AIRLINE I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5
0,@AIRLINE it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing.
0,@AIRLINE My feedback and concerns via your site aren’t going to improve my poor airport experiences.
0,@AIRLINE look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo
1,@AIRLINE lol me too
0,"@AIRLINE I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?"
0,@AIRLINE been trying for weeks no use
0,@AIRLINE please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!
0,@AIRLINE I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.
0,@AIRLINE Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated
0,@AIRLINE that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.
0,@AIRLINE #FAILINGYOURCUSTOMER ONE BY ONE
0,@AIRLINE once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please
0,@AIRLINE Im just praying you get me home alive
1,@AIRLINE you're my early frontrunner for best airline! #oscars2016
0,@AIRLINE is the 7th circle of hell right after the dmv. #noshadetothedmv
0,"@AIRLINE I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate."
0,@AIRLINE On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold.  Unacceptable!
0,@AIRLINE 1416 Cancelled Flightled? Can't get out for two days? No explanation?
0,@AIRLINE why does this flight keep getting delayed Late Flightr and Late Flightr?
0,@AIRLINE not able to DM you my confirmation number
0,@AIRLINE thanks! I hope we get movies. Tv's were broke on the flight over
0,@AIRLINE Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs
1,"@AIRLINE Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!"
0,"@AIRLINE 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)"
0,@AIRLINE hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?
0,"@AIRLINE you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse, really? #ishouldhavedriven"
0,@AIRLINE I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!
0,@AIRLINE what's yall corporate number bc yall are not trying to accommodate me at all!!!
0,@AIRLINE please fix your reservations phone system.  The weather/backup could not possibly be bad for 10 days!  #goodgriefpeople
0,@AIRLINE your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks
0,@AIRLINE can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time
0,@AIRLINE I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?
0,@AIRLINE didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.
0,"@AIRLINE So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN"
0,"@AIRLINE 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology."
0,@AIRLINE trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks
0,@AIRLINE Classic
0,@AIRLINE flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel
0,@AIRLINE shut up an turn on the tvs/music
0,@AIRLINE And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @AIRLINE now.
1,"@AIRLINE #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family"
0,"@AIRLINE Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline"
0,@AIRLINE flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.
0,@AIRLINE my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?
1,@AIRLINE Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.
1,@AIRLINE Mark T.  in Austin was great handling my bag issue.  #thanks
0,@AIRLINE @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing.
0,@AIRLINE don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @AIRLINE #NeedCoffee
0,@AIRLINE Can you guys please give an update?  Been sitting on Tarmac on flight 601 yet the website still says it's on time?
0,@AIRLINE on hold for 2+ hours.. Can I book using a Take Flight voucher online??
0,"@AIRLINE sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards"
0,"@AIRLINE no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA"
0,"@AIRLINE Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away."
0,@AIRLINE really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour Late Flight to take off. #theworst
1,@AIRLINE thanks!! Great service in #T5 already! #lovejetBlue
0,@AIRLINE link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is.
0,"@AIRLINE Disgusted with your poor customer service. U wrongfully remove > 65,000 miles from my Dividend Miles and no live person,"
0,@AIRLINE why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?
0,"@AIRLINE I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?"
0,"@AIRLINE - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?"
0,@AIRLINE UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.
0,"@AIRLINE sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!"
0,"@AIRLINE I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice"
1,@AIRLINE Thanks!
0,@AIRLINE turns into @AIRLINE with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why
0,@AIRLINE offering us absolutely nothing for our troubles either. Blames the @TSA
0,@AIRLINE can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.
0,"@AIRLINE thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account..  a long, incredibly frustrating day"
0,"@AIRLINE it's more than technical problems. #frustrated #answerthephone 
Res. on hold and can't get thru to use a credit to pay for it"
0,@AIRLINE I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.
0,@AIRLINE  Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6
0,@AIRLINE outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first
0,@AIRLINE I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup
0,@AIRLINE is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a “gay wedding” #boycott
0,@AIRLINE @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was
0,@AIRLINE I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?
0,@AIRLINE I tried again with your in-flight wifi #fail
0,@AIRLINE standing in line with 100 people all looking to do the same
0,"@AIRLINE There was no one from #AA at the #woase2015 event @HelsinkiAirport
Lots of info available of #winterops"
0,"@AIRLINE flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund"
0,"@AIRLINE passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar."
0,"Why even ask me to DM you and offer help if you ""can't do anything"" @AIRLINE #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7"
0,@AIRLINE you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.
0,@AIRLINE 25+ min. Hung up. Always awful having to call Reservations there.
0,"@AIRLINE why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?"
0,@AIRLINE thanks for finally letting me get through to book my flight. Frustration  set in... #donedeal #talktoahuman
0,@AIRLINE I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.
0,@AIRLINE I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin
0,@AIRLINE 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!
1,@AIRLINE has the best customer service!
0,"fuck you, @AIRLINE and your shitty fucking information http://t.co/scQUjbvsTA"
0,@AIRLINE 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!
0,@AIRLINE would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?
0,@AIRLINE can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice
1,"“@AIRLINE: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp"
0,"@AIRLINE Thanks for the terrible service! Stranded in MDW for 2 days, & now can't find confirmation for rebooked flight from MKE."
0,@AIRLINE How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.
0,@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?
0,"@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins."
0,@AIRLINE Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.
0,@AIRLINE 2293 is the Cancelled Flightled one
0,@AIRLINE I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help
0,"@AIRLINE...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window."
0,@AIRLINE where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.
0,@AIRLINE pathetic to have your gate agents lie to my face when you are at fault
1,@AIRLINE Thanks!
1,"@AIRLINE I love flying with u, but I have a question, why is one of ur planes called ny jets"
0,"@AIRLINE @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening."
0,@AIRLINE @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent
1,@AIRLINE I'll have to drop by next time I visit!
1,@AIRLINE Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU
0,"@AIRLINE feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened"
0,@AIRLINE I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP
0,@AIRLINE 👍. I think I'll come take a nap at the terminal.  ;)
0,@AIRLINE left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!
0,@AIRLINE my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped
0,@AIRLINE  eventually.  You should approach bags like @AlaskaAir  they get it.
0,@AIRLINE What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?
0,@AIRLINE I tried 2 DM it would not go thru... not sure why
0,@AIRLINE hey! I have a name issue on my reservation can you help?
0,"@AIRLINE enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match."
0,@AIRLINE we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.
1,@AIRLINE Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!
0,@AIRLINE @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.
0,@AIRLINE dang... I thought I was in a teleportation device! Ua514
0,@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#
0,"@AIRLINE rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?"
0,"@AIRLINE stuck at the gate in Charlotte, NC waiting for ""release papers"" and a fix for a broken computer system."
0,@AIRLINE poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit
0,@AIRLINE well our plane just landed at the international terminal... so they announced the 10 pm new time.
0,@AIRLINE never flying with you guys again. Extremely disorganized and too many delays.
0,"@AIRLINE Woo! Update! Flight 915 is now possibly delayed by more than 2hrs!  Power of positive thinking, people."
0,"@AIRLINE thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????"
0,@AIRLINE you are supposed to be in the business of belong customers; not humiliating them
0,@AIRLINE every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola.
0,"@AIRLINE submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?"
0,@AIRLINE you're really fudgin up with all these delays 😡 #justwantmybed
0,@AIRLINE tried to rebook online but it says that I have to pay $200 for difference in price. Please help
1,@AIRLINE thanks for replying-I feel a little better we'll see how it goes ☺️✈️
0,@AIRLINE you have let me down! #oversold #earlybirdmeansnothing
1,@AIRLINE nope all set. Thx for checking.
0,@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it.
0,@AIRLINE seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible
0,@AIRLINE they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting
0,@AIRLINE @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?
0,@AIRLINE Wife and I have two new destinations and I'm stuck in DC until Monday with no bags
0,"@AIRLINE Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!"
0,@AIRLINE has the worst customer service line.  I've called them 8 times today and not once was I able to talk to a real human being.
0,@AIRLINE way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool
0,@AIRLINE How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?
0,@AIRLINE are there such things as non-delayed flights or na? Get your shit together and get me out of here
0,@AIRLINE I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.
0,@United has time to respond to everyone else's complaints but not mine. You just lost a customer
0,"@AIRLINE as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together"
0,@AIRLINE Decided to be a good sport and give you guys another shot. Flight delayed. Again.
0,"Brands: Stop this shit. No, stop. RT @AIRLINE Our fleet's on fleek. http://t.co/sKEbqKtxvX"
0,@AIRLINE the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.
1,@AIRLINE SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M
0,@AIRLINE I have submitted my complaint. I need to be compensated. How long will this take?
0,@AIRLINE dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.
1,@AIRLINE thanks!
0,@AIRLINE might possibly have the worst service on the planet.
0,@AIRLINE we have 3 more passengers with me   There are two more reservation numbers
0,@AIRLINE I’m still waiting - this has been going on far too long. Is there someone I can speak to?
1,@AIRLINE great smooth flight too! 👏👍
1,@AIRLINE So far so good! http://t.co/16c9ex79Rk
0,@AIRLINE thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks
0,"@AIRLINE we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?"
0,@AIRLINE weather is unavoidable. Understaffing is controllable
0,@AIRLINE What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...
1,"@AIRLINE yes, it says it should be deliver within 6 hours after pick up line."
0,@AIRLINE my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone
0,@AIRLINE You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!
0,@AIRLINE it's too damn cold to be sitting on this runway with no heat!!!!!
0,"@AIRLINE just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!

http://t.co/wDyEkVB1Ze"
1,@AIRLINE haha no worries you guys are the best!  +1 for spelling my name correctly
1,@AIRLINE Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI
0,@AIRLINE - thanks however I feel like the system has failed me -- what is the solution?
0,@AIRLINE What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight
1,@AIRLINE you got yourselves hot ladies flying the air for life #loyal
0,@AIRLINE what incentive do I have to give you another chance?
0,@AIRLINE you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?
0,@AIRLINE rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.
1,@AIRLINE thanks for more timely updates.
0,"@AIRLINE @laurasbrown5 What does ""dealing via email"" have anything to do with a crappy web form that is not made for mobile devices"
0,@AIRLINE You make it hard to fly with you. Delayed over an hour and now the plane  is turning around & heading back to the gate. #connection?
0,"@AIRLINE thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly"
1,@AIRLINE Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!
0,"@AIRLINE has failed me all day long, should I blame it on @AIRLINE ?"
1,@AIRLINE lovely flight back from MIA to LHR - great crew - thanks :-))
0,@AIRLINE Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!
0,"@AIRLINE usually ""sorry"" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk."
0,"@AIRLINE it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems.  Yes, understand non transferable"
0,@AIRLINE Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish
0,"@AIRLINE can't book a flight because of outdated, forced opt-in ""Verified by Visa"" nonsense. Help a girl out? I just want to get to @sxsw"
0,@scm1133 @AIRLINE we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...)
0,@AIRLINE you can send my luggage to my house👋
0,@AIRLINE okay I understand a delay one way. But both ways? C'mon #annoyed #flights
0,@AIRLINE Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight.
1,@AIRLINE thanks
0,@AIRLINE Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess
0,@AIRLINE understood ... but could I go and put myself on the standby list 5 hours prior to my flight?
0,@AIRLINE @AIRLINE thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn
0,"@AIRLINE No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't."
0,@AIRLINE I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒
1,@AIRLINE thank you!!!
0,"@AIRLINE has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines"
0,".@AIRLINE (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue."
1,@AIRLINE @taylormdowns We share that value in common. :)
0,@americanair Help!  I need to speak to a live agent before I lose my online reservation being held.
0,@AIRLINE yes but lost a whole day.  Frustrating!!  #poor customer service
0,@AIRLINE I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!
0,“@AIRLINE Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice
0,@AIRLINE I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful
0,@AIRLINE looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE
1,@AIRLINE I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN
0,@AIRLINE 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?
0,@AIRLINE yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.
0,"@AIRLINE It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft"
0,@AIRLINE service staff to is less than friendly!
1,@AIRLINE Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)
0,"@AIRLINE Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though."
0,@AIRLINE I just DM'd you!
0,@AIRLINE Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've
1,@AIRLINE Thank you!
0,"@AIRLINE customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham."
0,"@AIRLINE really, fill out a form about my flight experience? I sent an email to the 1K email address."
0,"@AIRLINE doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew"
0,@AIRLINE quick ? Why is a person traveling w  a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/
1,@AIRLINE First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!
0,@AIRLINE u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4
0,"@AIRLINE  UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade..."
0,@AIRLINE @_RobPrice  how can he try again it will be 5-6 hours before he gets help.  Contingency plans non existent.
1,@AIRLINE Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)
0,"@AIRLINE just a heads up, this page no longer exists http://t.co/NsJWVTTjGo"
0,@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.
0,@AIRLINE 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!
0,@AIRLINE it is absolutely unacceptable.  I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!
0,@AIRLINE I was not looking for the fare to be returned on the companion flight.  don't understand why an additional $200 fee was necessary.
0,@AIRLINE how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait
1,"@AIRLINE Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again"
0,@AIRLINE Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day.
1,@AIRLINE Congrats VX on the new route! ✈️🎉
0,".@AIRLINE Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?"
0,"@AIRLINE Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M)."
1,@AIRLINE thank you for handling this for me. Glad Southwest cares about what it's flyers think!
1,@AIRLINE thank you!
0,"@AIRLINE Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?"
0,@AIRLINE gonna miss connecting flight.. Delayed flying out of Boston
0,@AIRLINE that's if it is ever complete and if i can ever get through customer service #theydontanswer
1,@AIRLINE DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!
1,"@AIRLINE she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️"
0,@AIRLINE not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy...
0,@AIRLINE @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters!
0,@AIRLINE WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.
0,@AIRLINE Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human
0,"@AIRLINE @AIRLINE week is going to make up for anything, or put me at ease.  You should be asking me how you can fix things, how to..."
0,@AIRLINE - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable
1,@AIRLINE so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️
0,@AIRLINE shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?
1,@AIRLINE you guys rock!! http://t.co/LA397zaoAY
0,@AIRLINE can I get home before 12 or no?
0,@AIRLINE I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.
0,"@AIRLINE and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!"
0,@AIRLINE could you add me to that list? Been on hold for an hour 15
0,@AIRLINE It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!
0,@AIRLINE a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4
0,"@AIRLINE So we got her home, now we just need her bag. Is there a direct desk number for Savannah?"
1,"@AIRLINE LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks"
0,@AIRLINE the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...
0,@AIRLINE why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp
0,@AIRLINE I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin
0,@AIRLINE emailed AAdvantage for status match ... still waiting.  Can't wait to move from @AIRLINE but help me out here :)
1,“@AIRLINE: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.” Me and JetBlue are #BFF 🙏
0,@AIRLINE boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun
1,@AIRLINE thanks for the quick response. Should I call daily it wait the 5 days.
0,@AIRLINE it's taken care of already. I've come to expect this level of horrible service from you time and time again
1,@AIRLINE @AIRLINE ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)
1,@AIRLINE give this guy a raise....great start to flight from AZ to MKE..
1,@AIRLINE I have 8 flights with you in the next two weeks :) let's make some good memories!
1,@AIRLINE hello #SouthwestAir I'm  happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight
1,@AIRLINE Thank you so much.
0,@AIRLINE I regret not flying you this morning @AIRLINE doesn't support business travelers. #neverflyvirginforbusiness
0,"@AIRLINE been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard"
0,@AIRLINE I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly
0,.@AIRLINE You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again.
0,@AIRLINE rep wouldn't rebook. This is such a waste of time and poor communication
0,@AIRLINE I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!
0,@AIRLINE Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.
0,@AIRLINE any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours?
0,@AIRLINE sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason.  All I was told was sorry after 2.5 hrs waiting
0,@AIRLINE I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane
1,@AIRLINE thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)
0,@AIRLINE  please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help
0,"@AIRLINE is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again."
0,@AIRLINE unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.
1,@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer
0,"@AIRLINE Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage."
0,"@AIRLINE You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous."
0,@AIRLINE I miss the Continental days.
0,@AIRLINE will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.
0,"@AIRLINE i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An ""aw, let me help"" cld mk it btr"
0,@AIRLINE @_Lucy_May surely much better to let us all share the feedback unless you have something to hide?
0,@AIRLINE Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!
1,"@AIRLINE thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd"
0,@AIRLINE I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying
0,"@AIRLINE SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why..."
0,@AIRLINE my rating for Southwest -9 on s scale of 1 to 10
0,"@AIRLINE @AIRLINE I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher."
1,@AIRLINE Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)
0,@AIRLINE how does it feel to have almost everyone hate you?
1,@AIRLINE Thanks! Confirmation number just DMed. Appreciate any help!
1,“@AIRLINE: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!
0,@AIRLINE on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?
0,@AIRLINE I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!
0,"@AIRLINE I didn't miss my flight.  American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault."
0,@AIRLINE on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?
0,@AIRLINE Can you transfer my bags too?
0,@AIRLINE one staff on desk. Now been queuing for over an hr.
1,@AIRLINE oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!
0,"@AIRLINE that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves."
0,"@AIRLINE , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????"
0,@AIRLINE are you fucking kidding me??? http://t.co/qjLzrYWFj2
0,"@AIRLINE & on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go"
0,@AIRLINE thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating
0,@AIRLINE there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground.  #liars #united
0,"@AIRLINE @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel"
0,@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE
0,"@AIRLINE yes, very much so! I was looking forward to using your airlines for future flights but never again."
0,@AIRLINE they are giving cots to the people that did not get hotel rooms...that is terrible..
0,@AIRLINE first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?
0,"@AIRLINE I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!"
0,@AIRLINE Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.
0,@AIRLINE you have such a confusing web site/complicated ordering process. This is why I typically fly @AIRLINE.
1,Hey @AIRLINE you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!
0,@AIRLINE The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.
0,@AIRLINE Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.
1,@AIRLINE thank you! My lost item was located at ORD and is being returned to me.
0,@AIRLINE your planes made me miss 2 connections in 2 days. Thanks for nothing
1,@AIRLINE Can't wait for the trip. Thanks for getting me there!
0,"@AIRLINE lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff"
0,@AIRLINE I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/
0,@AIRLINE I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue
0,"@AIRLINE yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing"
0,@AIRLINE Sadly your words don't represent your company's actions. Talk is cheap.
0,@AIRLINE @AIRLINE just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924
1,@AIRLINE @DreSparkles Thank you! I finally made it to my destination
0,"@AIRLINE what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome"
0,@AIRLINE can you answer the phone so I can change my flight plans. Srsly.
0,@AIRLINE how come you don't have an iPhone app? Still using and making me waste paper.
1,"@AIRLINE thank you for integrating with Passbook on iOS, it all works so much better now!!!"
0,@AIRLINE C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at @AIRLINE or @Delta .......
0,@AIRLINE In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?
1,"@AIRLINE Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!"
0,@AIRLINE @AIRLINE u are the worst airline ever figure out the merger #dontmakemegooutside
0,@AIRLINE gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now
0,@AIRLINE The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled
0,@AIRLINE since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?
1,@AIRLINE ...have you seen Blue? Go look it up :)
0,@United is offering to reroute my SFO flight to LAX. Might be geography class time.
0,"@AIRLINE
You really know how to piss people off. Your Farelock option is fake!"
0,"@AIRLINE It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine."
0,@AIRLINE your seats are god awful.
0,@AIRLINE Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime
0,"@AIRLINE Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??"
0,@AIRLINE flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking
0,@AIRLINE why can't you help me after you made mistake and dropped my early bird check in on your end?  Where is the LUV?
0,@AIRLINE Call volumes are high so the best answer is to hang up on me?
0,@AIRLINE I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number.
0,@AIRLINE DM sent.  This lack if customer service is getting ridiculous.
0,@AIRLINE something they're not telling us (2)
1,"@AIRLINE nvm, gate said they're holding connections. Thanks for quick response!"
0,@AIRLINE are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.
0,"@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1"
0,@AIRLINE #unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change.
0,"@AIRLINE What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!"
0,@AIRLINE already shared with them. Nothing done!
0,@AIRLINE attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS
0,@AIRLINE I want to speak to a human being! !!  This is not an obscene request!
0,"@AIRLINE so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?"
0,@AIRLINE 9 hours at this airport and you can't move a bag from one plane to another! #furious
0,@AIRLINE Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(
0,"@AIRLINE Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people"
0,"@AIRLINE you think I haven't tried that multiple times?? The ""status"" of my bag is that it should've been here YESTERDAY. So disgusted."
0,"@AIRLINE nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain"
0,"@AIRLINE my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR"
0,@AIRLINE Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!
1,@AIRLINE thank you 😊 standing in line now!
0,@AIRLINE work would be much better with my lesson plans and music for my classes today.
1,@AIRLINE got it. All set - Thanks!
0,@AIRLINE Close down
0,@AIRLINE She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby.
0,@AIRLINE Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.
0,"@AIRLINE Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology"
0,@AIRLINE been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?
0,@AIRLINE why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!
1,"“@AIRLINE: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp"
0,"@AIRLINE your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou"
0,@AIRLINE yes but you did manage to lose two of our bags. Horrendous airline.
0,@AIRLINE after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail
0,@AIRLINE I just spent 3.5 hours and got nowhere. Entire experience #epicfail
0,"@AIRLINE dm me your email address,  I will tell you my ordeal, then you tell me what you think is fair"
0,I just need a place to sleep when I land without accommodations in PLS @AIRLINE!
0,"@AIRLINE, you just caused a riot on the airplane. Never seen anything like this"
1,“@AIRLINE: Our fleet's on fleek. http://t.co/3kVkd8yRxa” + lol wow
0,"@AIRLINE is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls"
0,@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay
0,@AIRLINE AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-
0,@AIRLINE surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM
1,@AIRLINE I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!
0,@AIRLINE please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.
0,@AIRLINE yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail
0,@AIRLINE fuck you for not caring 😢
0,@AIRLINE Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!
1,@AIRLINE I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!
0,"@AIRLINE its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up."
0,@AIRLINE I will send an email with details Late Flightr. Thank you for responding.
0,@AIRLINE Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up!
0,@AIRLINE my flight is Cancelled Flightled due to weather. What next ?
1,"@AIRLINE no worries, loved flying with you guys. Thanks!"
0,@AIRLINE delays due to refueling are out of your control? If that's true I never want to fly US Airways again
0,@AIRLINE the nightmare continues... http://t.co/TsvgbrL15f
0,@AIRLINE  what is the real deal with the delay on flight UA 1032 from Denver to Vegas?
1,@AIRLINE Thank you for responding so quickly with a helpful tool! @dustyob
0,@AIRLINE I sent you a dm hours ago
0,"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?"
0,@AIRLINE The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.
0,"@AIRLINE appreciate the response but already spoke to a MCO and their response was ""There is nothing we can do"" idk if that's what you mean"
0,@United Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney
0,@AIRLINE quick response offering assistance but lack of follow through - not really the service I was expecting
0,@AIRLINE thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!
0,@AIRLINE that sucks. Oh well.
0,@AIRLINE gate agents are now working with everyone to resolve connecting flight issues which is my concern
0,@AIRLINE at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http://t.co/sUPrLfOi8T
0,@AIRLINE Please update your website
0,@AIRLINE 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.
0,"@AIRLINE delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077"
0,@AIRLINE Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer
1,@AIRLINE Southwest Airline is THE way to go!
0,"5 hour delay = shortly?“@AIRLINE: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”"
0,".@AIRLINE all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim"
1,"@AIRLINE thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though."
0,"@AIRLINE @AIRLINE I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID"
0,@AIRLINE Nope - still no one helped me.  Giving up on united. #badservice
1,@AIRLINE wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍
0,@AIRLINE yes .not sure how you guys don't know gate is occupied and keep us waiting
0,@AIRLINE  flight to dca I need to change asap help can't get through
0,@AIRLINE 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime
0,"@AIRLINE so mad I can't even believe  you guys Cancelled Flight my connecting flight after I leave the first stop, & give me a useless hotel voucher"
0,@AIRLINE I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.
0,@AIRLINE too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany
0,@AIRLINE Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold
0,"@AIRLINE 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home 👠👠👠 (3 heel clicks)"
0,@AIRLINE It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate
0,"@AIRLINE it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation"
0,@AIRLINE pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa
0,"@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ"
0,@AIRLINE it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items
0,"@AIRLINE  when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!"
0,@AIRLINE AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel
0,@AIRLINE Ugh.  My bags were sent to Palm Springs and not to LAX as promised.  They better be at the hotel when I get there.
0,"@AIRLINE seems like queue times are very high, in Q waiting for an agent 4 almost  an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr"
0,"@AIRLINE @karabuxthomps Yeah, I have a lot of questions, number one: how dare you"
0,"@AIRLINE I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that"
1,@AIRLINE #tbt every day.
0,@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.
1,@AIRLINE thank you for taking care of my mom and reFlight Booking Problems her flight in phl.
0,@AIRLINE AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!
1,"@AIRLINE Welcome to North Texas US Air / American Air employees. 
Housing and Education are great opportunities in The GR8 State Of Texas"
0,"@AIRLINE it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people"
0,@AIRLINE I like delays less than you because I'm the one on the plane. Connect me with a voucher
0,@AIRLINE this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline
0,@AIRLINE not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted
0,@AIRLINE has to be the worst airline in the world #yousuck #horrible #Oscars2015
0,@AIRLINE the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.
0,"@AIRLINE hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?"
0,@AIRLINE they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP
0,@AIRLINE @franchise02 my friend has been on hold for 1.5 hours and still counting!
0,@AIRLINE  I have 3 times and no one has been able to help me out
0,"@AIRLINE to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep"
0,"@AIRLINE yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting"
0,@AIRLINE what is going on with baggage claim in Newark!#tiredandwanttogohome
0,@AIRLINE No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8
1,"“@AIRLINE: @2littlebirds Well captured, Brittany! We love the clouds! :)  Enjoy the ride!” Thank you!"
0,"@AIRLINE yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!"
0,"@AIRLINE ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue"
0,@AIRLINE help! I've been on hold for almost two hours. Trying 2 get home.
0,"@AIRLINE Yes, but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥."
0,@AIRLINE what is this subtlety gate changes? Are you kidding with me?
1,@AIRLINE love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!
0,@AIRLINE no you call me.
1,"@AIRLINE love it, taking @AIRLINE on in their backyard! Consumers win when biz competes."
1,@AIRLINE Thank you! Off to LA to do something very special.
0,"@AIRLINE Your customer service is  non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain"
0,@AIRLINE yes but not with much help from you guys
0,@AIRLINE WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire
1,@AIRLINE Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!
1,I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @AIRLINE #Jetbae
1,@AIRLINE yes I was everything worked out great
0,@AIRLINE yes when I got to the gate I specifically asked if there where any other seats.  Very discouraging to walk past the crew. 37d
0,@AIRLINE I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain
0,@AIRLINE I'm amazed at the lack of communication with the passengers.
0,"@AIRLINE I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo"
0,"@AIRLINE cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers"
0,"@AIRLINE, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care."
0,@AIRLINE yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet
0,"@AIRLINE come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip."
0,"@AIRLINE I may not make my connection and need to find out my options, yet no one is here."
0,"@AIRLINE BF has been stuck in CLT all day. Is the lounge offering free ""This weather sucks & we all want to cry"" tequila shots?"
0,@AIRLINE thanks for letting me know of the 12 hour delay and 2 hours on hold ?
0,@AIRLINE do we have a time estimate for our luggage? we'll be sure to fill out your survey!!
0,.@AIRLINE can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.
0,@AIRLINE  I will never fly us airways again.
0,",@AIRLINE 2nd time this occurred in 3 weeks. I'm not patient. I have no choice.  #Antitrust issue"
1,@AIRLINE first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT
0,@AIRLINE after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error
0,@AIRLINE the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.
0,@AIRLINE =UNAmerican Airlines just lies and poor customer services...
0,".@AIRLINE Navigating through 2 rebooks due to flu & ice to visit my Mother.  Your CS reps have been so very helpful, patient and friendly."
0,@AIRLINE don't think you guys could mess things up any more.. Never flying with you again!
0,@AIRLINE Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.
0,"@AIRLINE ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail"
0,"@AIRLINE not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!"
0,"@AIRLINE Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!"
0,@AIRLINE 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5
0,“@AIRLINE: Our fleet's on fleek. http://t.co/vw2v8GVnGq” 😐😑
0,"@AIRLINE, more lies... http://t.co/BEqoTLNugc"
0,"@AIRLINE In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away."
0,@AIRLINE I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.
0,@AIRLINE I will. Is it down or is just me?
0,@AIRLINE and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there
0,@AIRLINE I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for.
1,"@AIRLINE is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience"
0,@AIRLINE wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...
0,@AIRLINE why 730 and not 645 as scheduled?
0,@AIRLINE flight from san fransico to jfk was evacuated why?
0,"@AIRLINE I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx & got in 2 hrs Late Flight. What will be done?"
0,"@AIRLINE we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH"
0,@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @AIRLINE
0,@AIRLINE I sure did.   I had to drive a total of 3 hours to get my own bag.  I'd like to explain that debacle but no one wants to talk to me.
0,@AIRLINE we have. Twice. They said they can't dim those lights. But they did on our first flight.
0,@AIRLINE baggage drop at phl b/c is incredibly backed up... unacceptable service
0,@AIRLINE There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???
0,@AIRLINE i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!
1,@AIRLINE I'm #elevategold for a good reason: you rock!!
0,@AIRLINE so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem
0,@AIRLINE 2 months and still no exec platinum member cards. What gives?
0,@AIRLINE LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.
1,"@AIRLINE no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here."
0,@AIRLINE this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston
0,@AIRLINE : You Make the Reservation; We'll Make the Excuses! #usairwaysfail
0,@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x
0,"@AIRLINE You never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will  make everything hunky-dory. You blew it."
0,@AIRLINE @AIRLINE  worst customer service ever how can you let people be assaulted on your flights and do nothing about it
0,@AIRLINE what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...
0,"@AIRLINE - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!"
0,"@AIRLINE booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service"
0,@AIRLINE You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days
0,@AIRLINE I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail
0,"@AIRLINE hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai"
0,@AIRLINE No. It does. You could not be more wrong. http://t.co/66NXZhBbMT
0,@AIRLINE He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout
0,@AIRLINE it's unacceptable the way your agents at the gate treat paying customers!!!
0,"@AIRLINE - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O"
0,@AIRLINE I do not need an apology. I need you to fix it in a competent manner.
0,@AIRLINE how can u not have gate ready or gate agent for going on hour two
1,@AIRLINE looks like Bellagio to me! Good luck people! See you at the show at Vinyl
1,@AIRLINE Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.
0,@AIRLINE I'm getting leathery from the heat on 4251 before I even get to Vegas....
0,@AIRLINE @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS
0,@AIRLINE I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?
0,@AIRLINE Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown
0,@AIRLINE by far the worst airline in terms of service at jfk.
1,"@AIRLINE thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed..."
0,"@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages."""
0,@AIRLINE Denver-Boston 2/10 flight 994  and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding
0,"@AIRLINE you ask a lot of customers who  you routinely screw over. You know that, right?"
1,@AIRLINE nice work on the update!
1,@AIRLINE Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH
0,@AIRLINE she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight.  Conf# FVF9YW  SWRR# 298033455
0,"@AIRLINE I was believing you for a minute, but we just got delayed for a 3rd time!"
0,@AIRLINE Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?
0,@AIRLINE I wish we were on our way. Now there's a problem w/de-icing.Three & 1/2 hour delay so far & sill not sure if we'll be taking off.
0,@AIRLINE received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?
0,@AIRLINE wish you had a better mobile app.  You should look at the app from @AIRLINE as it is much more seemless to check in
0,"@AIRLINE been @ airport 8hrs been told nothing by anyone until now your rep has said ""we are waiting for the mechanics to finish lunch""!"
0,"@AIRLINE it'd be nice if I could get an answer, even a simple ""no"" would do; I just want to know. :)"
0,@AIRLINE @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours
1,@AIRLINE Thanks! Sent a DM to you. Let me know if oyu need any additional information.
0,@AIRLINE you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes
0,@AIRLINE OMG!!! you just bumped me off the last flight. Can this get any worse.
0,@AIRLINE figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers
0,@AIRLINE ua1673 still waiting! Supposed to depart 9:08
0,"@AIRLINE I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot."
0,@AIRLINE the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!
0,@AIRLINE flight to San Diego is delayed per usual.. take me home!
0,@AIRLINE 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife
0,@AIRLINE or at the very least an explanation on why no one told me my flight was Cancelled Flightled!
0,@AIRLINE I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.
0,@AIRLINE you are offering us 8 rooms for 32 people #FAIL
0,@AIRLINE overbooked by FIFTY people?!? the worst.
0,"@AIRLINE Seriously??? I have shared my concerns four times already, to NO avail!  Geeeeezzzzz! #frustrated flyer"
0,@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free
0,@AndrewFallis same here! On hold for an hour & then told @AIRLINE has done all it is willing to- which was apologize. #stillnotonmyflight
0,"@AIRLINE No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked."
1,@AIRLINE looking forward to the beats music available on my flight today. That's pretty cool.
0,@AIRLINE lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.
0,@AIRLINE its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them
0,@AIRLINE question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.
0,"@AIRLINE I have ""continued contacting"" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid."
0,@AIRLINE still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?
0,"@AIRLINE @Delta @AIRLINE can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines."
0,"@AIRLINE I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?"
0,"As am I, @AIRLINE - but thankfully there was a @AIRLINE lounge next door. Really not impressed by oneworld partnerships :("
0,@AIRLINE i sure will
1,"@AIRLINE That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)"
0,@AIRLINE we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.
0,@AIRLINE we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.
0,"@AIRLINE redirect my flight without telling me, service is abysmal."
0,@AIRLINE never fails to have delayed flights 😡
0,@AIRLINE just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite
0,@AIRLINE Your website deserves a new design. #html5 FTW!
0,@AIRLINE what is policy on changing flight to different dates once your flight has been delayed?
0,@AIRLINE any ways to get through the 50 minute wait to book a flight?
1,@AIRLINE ok thank you  i hope  so too
0,@AIRLINE an entire flight of luggage missing at #dca.  Over an hour and nobody knows anything.
0,@AIRLINE yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.
0,@AIRLINE I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance.  #NeverAgain
0,"@AIRLINE i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?"
1,This is so smart it makes me angry MT @AIRLINE: We’ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe
1,@AIRLINE thx for update
0,"@AIRLINE yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight."
1,"@AIRLINE I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!"
0,@AIRLINE #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay
0,"@AIRLINE Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!"
0,@AIRLINE Seat 8D on Flight 545 last night is the worst seat I've ever been in.  No leg room! #dividendsmember http://t.co/NUhpLNXRIq
0,@AIRLINE I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.
0,@AIRLINE you could train your flight attendants to have some manners and decency
0,@AIRLINE ridiculous! I have to be refunded whenever I get at my final destination or not!
0,@AIRLINE how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.
1,@AIRLINE That would be great. Thank you! I'll send it over when you follow.
1,@AIRLINE All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga
1,Thank you @AIRLINE for your prompt assistance.
0,@AIRLINE Is flight 746 going to sit on the tarmac FOREVER?????????
0,@AIRLINE customer service sucks!  They hang up after waiting an hour and talking for 5 minutes.
0,@AIRLINE Sandra at ur international checkin counter was rude and offensive.  She commented she didn't care if I complained cuz she had 25yrs
1,@AIRLINE thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome
0,"@AIRLINE God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit."
0,@AIRLINE I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight
0,@AIRLINE it's not there we tried. It's already here in cancun just no one has delivered it
0,@AIRLINE : its just a very bad customer service experience// can you help
1,@AIRLINE... I love you. Air travel doesn't get easier.
0,"@AIRLINE Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard"
0,@AIRLINE yes staff were rude  and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!
1,@AIRLINE  4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!
0,@AIRLINE Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin
0,@AIRLINE my golf bag was broken on the flight I just took. What's the process for damage reimbursement?
0,@AIRLINE this is no way to treat women.  I want someone to contact me and explain how they will make this acceptable.
0,@AIRLINE flt 5302 CLT to DAY supposed to depart 5:51; the 6:20...still no crew. #schedule/contact the pilot!
0,@AIRLINE - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.
0,@AIRLINE pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal!
0,@jetblue  Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections.  Please help!
0,@AIRLINE you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate
0,"@AIRLINE I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet"
0,"@AIRLINE Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but..."
0,@AIRLINE are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight.
0,@AIRLINE Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.
0,@AIRLINE - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A
0,@AIRLINE @hhagerty that's a lie.
0,"@AIRLINE Been on hold over 90 minutes. You can fly, but not answer the phone?"
0,@AIRLINE rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.
0,@AIRLINE 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap
0,@AIRLINE MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @AIRLINE and @AIRLINE didn't Cancelled Flight. SWA=mistake.
0,@AIRLINE who do I need to talk to to get a full refund on my trip? Your call center offers no assistance.
1,@AIRLINE Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!
0,@AIRLINE thank you for the robotic and non helpful assistance.
0,"@AIRLINE Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me."
0,"@AIRLINE nothing, you have done enough."
0,@AIRLINE three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie
0,@AIRLINE We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.
1,@AIRLINE IT HAS BEEN FOUND THANK YOU
0,"@AIRLINE Okay, I think 1565 has waited long enough for a gate at DFW..."
0,@AIRLINE worst experience ever!!!!
0,@AIRLINE TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.
0,@AIRLINE you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor
0,"@AIRLINE I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land."
0,"@AIRLINE if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2"
0,"@AIRLINE Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff"
0,@AIRLINE rude rude
0,"@AIRLINE Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold."
1,".@AIRLINE thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future"
1,@AIRLINE keep going back and forth with being able to board and then not. But great agents in savannah!
1,@AIRLINE would love to do more for virgin just like I do for @GoPro
0,@AIRLINE A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.
1,@AIRLINE Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights
0,@AIRLINE absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is  unreal!!
0,@AIRLINE diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared
0,@AIRLINE this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj
1,@AIRLINE @PaytonTaylor129 I love Southwest and Payton Taylor!
0,"@AIRLINE, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather."
1,"@AIRLINE - amazing customer  service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying"
0,@AIRLINE Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS
0,@AIRLINE 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight
0,@AIRLINE my friend lost luggage on flight 1547. What to do?
0,"@AIRLINE no, we are at a hotel.  Also, Jetblue lost my daughters luggage.  How do you lose luggage if the plane never actually left!!!"
0,"@AIRLINE. wow, awful customer service."
0,@AIRLINE What's the point of a baggage claim ticket if they don't scan it  for tracking?
0,@AIRLINE it takes a month?
0,@AIRLINE-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay
0,"@AIRLINE my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please"
0,@AIRLINE it would be super if you paid as much attention to actual fliers as you do to credit card holders.
0,@AIRLINE never flying you guys again. your customer service is awful
1,"@AIRLINE hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!"
0,@AIRLINE seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.
0,@AIRLINE  reservation (FEHQNE)  21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.
0,"@AIRLINE when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?"
0,@AIRLINE I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?
0,"@AIRLINE thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!"
0,@AIRLINE  in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?
0,@AIRLINE will not let me reuse my ticket.  Thus I have booked my vacation with Delta!  Never flying on American again......
1,@AIRLINE great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.
0,@AIRLINE who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight
0,BUT @AIRLINE just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines
0,@AIRLINE please get service started at @triflight and offer good routes lile florida upstate ny vegas etc
0,@AIRLINE roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies
0,delete your account @AIRLINE
0,"@AIRLINE but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused"
1,@AIRLINE Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ
1,@AIRLINE you too!
1,@AIRLINE I might look into that. My wife travels much more than I do. Could we both use the membership?
1,@AIRLINE Eventually the call got through. Not sure what changed. Thank you a lot though!
0,"@AIRLINE  thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!"
1,"@AIRLINE ok, thanks you! Have a great night AA team!"
1,@AIRLINE thank you!
0,"@AIRLINE submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?"
1,@AIRLINE Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!
0,@AIRLINE spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF
0,"@AIRLINE long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better"
0,@AIRLINE that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!
0,@AIRLINE don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now
1,"@AIRLINE @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!"
0,@AIRLINE DONT LOSE MY LUGGAGE!!!
0,@AIRLINE  this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i
0,"@AIRLINE wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee"
0,@AIRLINE your a miserable airline and your loss of revenue is a reflection of that.  Go extinct.  A merger only delays the inevitable
0,@AIRLINE their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!
0,"@AIRLINE besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage"
0,"@AIRLINE When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome."
0,"@AIRLINE no bag tagging, led to many people backing up the aisle to front with bags"
1,@AIRLINE thanks to Jacqueline in CLT for cleaning up @amexserve and @AIRLINE mess!!! Awesome service
1,@AIRLINE @FortuneMagazine Love flying Southwest! Best flight attendants ever!
1,@AIRLINE I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks
0,"@AIRLINE your gate agents at DFW gate B16 are pathetic tonight.  Terrible communication, stories changing and apathetic"
0,@AIRLINE @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr
0,@AIRLINE They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.
0,@AIRLINE extra night we have to stay in San Juan now. How can I check on that?
0,@AIRLINE  to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is
0,"@AIRLINE No, the flight wasn't until 9:51pm, but it's already been delayed."
0,@AIRLINE  i have a weekend of dealing with your company that would say otherwise.
0,@AIRLINE no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?
0,"@AIRLINE WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!"
0,"@AIRLINE tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable"
0,"@AIRLINE why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason"
0,"@AIRLINE Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!"
0,@AIRLINE I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail
0,"@AIRLINE We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?"
0,@AIRLINE no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?
1,@AIRLINE thank you
0,@AIRLINE Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?
0,"@AIRLINE, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice"
0,@AIRLINE Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up.
1,"@AIRLINE she helped me with my problem so easily and was so nice, you guys rock!"
0,@AIRLINE gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight  board http://t.co/HfoF33iyhi
0,@AIRLINE once again your customer service rep was rude!   I asked a question and in turn got attitude.  Jane was no help.  Disgusted again!
0,@AIRLINE @AIRLINE we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face
0,@AIRLINE your customer service is inferior to that of a nationalized third world nation's airline. Get it together.
0,@AIRLINE WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu
0,@AIRLINE spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA
1,@AIRLINE just mine sadly.. But yea the fly fi is awesome
0,@AIRLINE - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!
1,@AIRLINE is alright with me. Please give Scott F at BDL a bonus for excellent customer service
1,@AIRLINE Thanks!
0,"@AIRLINE that would be appreciated. Just please don't send me to the same page with long form & limited characters.
Direct email?"
0,"@AIRLINE our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)"
0,@AIRLINE it's not just frustrating--it was PAID for! how do we get a refund?
1,@AIRLINE your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know
1,"@AIRLINE New Apple crâpe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj"
0,@AIRLINE ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.
0,@AIRLINE is REALLY getting on my nerves !! 😡😡 #nothappy
0,@AIRLINE been waiting on hold for more than an hour
0,@AIRLINE pathetic service
0,@AIRLINE you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better
0,@AIRLINE has been almost a month and still no response to my online complaint/questions. Out $300 because of it.
0,@AIRLINE how does that help me when I get no response from there??? #usairwayssucks
0,@AIRLINE sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears
1,@AIRLINE thank you. Literally called for preboarding as I ran up.
0,"@AIRLINE coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!"
0,@AIRLINE Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief
1,@AIRLINE thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.
0,@AIRLINE ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM.
0,@AIRLINE weather where? And at what time Cancelled Flighted? No I can't because meeting was today.
0,"@AIRLINE @emxlyy ""The wheel was broken when we got it. We swear."""
0,"@AIRLINE will do.  maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered"
0,"@AIRLINE it should be free like other airlines! Again, it’s not 1997 anymore."
0,@AIRLINE flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?
0,"@AIRLINE, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday"
0,"@AIRLINE I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service."
0,"@AIRLINE can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA."
0,@AIRLINE has the worst customer service out of any airline company. #dontflythem
0,@AIRLINE KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k
0,@AIRLINE - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!
0,@AIRLINE Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!
1,@AIRLINE can't wait! Thanks for the response!❤️
0,@AIRLINE I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever
0,@AIRLINE waiting for bags now over 25min in Phl bag claim!
0,"@AIRLINE Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?"
0,@AIRLINE dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?
0,@AIRLINE My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.
0,@AIRLINE   Phone agents can't see same flights I see online???  Can't change tickets even when I am paying. Very frustrating #jetblue
0,"@AIRLINE. On hold 2hrs after my flight was Cancelled Flightled & ""Anthony"" was beyond rude and not helpful! @AIRLINE they're weighing you down."
0,@AIRLINE I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit
0,"@AIRLINE Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?"
1,@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C
0,"@AIRLINE It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted"
0,"@AIRLINE well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it."
0,@AIRLINE we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service
0,@AIRLINE ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment
1,@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!
0,@AIRLINE Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?
0,@AIRLINE do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu
0,@AIRLINE Still waiting for another crew member. #cabinfever
0,"@AIRLINE said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?"
1,@AIRLINE El Paso deals....May❤❤❤😍🌏
0,@AIRLINE … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR
0,@AIRLINE belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree
1,"@AIRLINE after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!"
0,@AIRLINE thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew.
0,"@AIRLINE told me I deserved to be delayed because I booked the last flight and then I hear ""the only inconvience is missing your flight"""
0,@AIRLINE I've flown 6 figured worth of miles in my lifetime.  This was my first and last ever flight on US Airways
0,@AIRLINE this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous
0,@AIRLINE US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice
0,@AIRLINE Toby hates you lol
0,"@AIRLINE we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU"
1,"@AIRLINE The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??"
0,@AIRLINE now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted
1,@AIRLINE Thanks.
0,@AIRLINE should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!
0,@AIRLINE how does that help me with my customers that I couldn't meet with (and subsequently lost)?
1,"@AIRLINE Thanks for helping out! Class act, all the way... see you in the air!"
0,@AIRLINE Thanks for the vague canned response that doesn't address the issue!
0,@AIRLINE  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??
0,"@AIRLINE It is the 2nd person when I called again to ask, could not catch her name, rejected the request"
0,"@AIRLINE my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday."
0,".@AIRLINE ooookay @ABC that's silly of you. guess we're ""watching"" the oscars purely on Twitter reactions tonight. #oscars"
0,@AIRLINE you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet
0,@AIRLINE I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck
0,@AIRLINE can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working
0,@AIRLINE It is now going to be reported to the police due to the sexual assult sad that you didn't care
0,@AIRLINE thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.
0,@AIRLINE The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.
1,@AIRLINE thank you for listening to my compliant and doing the right thing. I appreciate you working with me
0,@AIRLINE the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.
0,@AIRLINE Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher
0,".@AIRLINE I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods."
0,@United maybe find a different gate #ua1758
0,@AIRLINE no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...
0,"@AIRLINE Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited."
0,@AIRLINE ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service
0,@AIRLINE why are you literally the worst?
0,"@AIRLINE already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX."
0,@AIRLINE doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it
0,"@AIRLINE I did, and as I thought, nothing happened"
0,@AIRLINE I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact
1,@AIRLINE Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.
0,@AIRLINE i've been on hold for an hour trying to change my flight!!! COME ON
1,@AIRLINE I'll see you on board again soon!
0,@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb
0,@AIRLINE Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.
1,@AIRLINE thanks for following up- it finally worked!! Fingers crossed the new flight works.
0,"@AIRLINE follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New ""Economy Dungeon"" class coming? http://t.co/pl9Sop5IHu"
0,@AIRLINE my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!
0,@AIRLINE Stop reposting same autoresponse  That was return flight home #imateacher. Couldnt get to RSW  #neptune#waivethefee #notmyfault
0,"@AIRLINE no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!"
0,@AIRLINE flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help
0,@AIRLINE Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2)
1,@AIRLINE crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking
0,"@AIRLINE how do I talk to an actual person that will help me, and do what you guys should do?"
0,@AIRLINE have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...
0,@AIRLINE Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate w/companies forU!
0,"@AIRLINE absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!"
0,@AIRLINE U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR
0,"@AIRLINE @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi  one night .  we need to  use our abilities to make magic ."
0,"@AIRLINE 719. Looks like we are about to get going, finally!"
0,@AIRLINE please start flying to Huntsville so I never have to fly American Airlines again
0,"@AIRLINE that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information."
0,@AIRLINE 140 characters aren't enough to describe how inconsiderate your employees are
0,@AIRLINE uh - I booked it through the UA website. Why the price change?
0,"@AIRLINE , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport"
0,"@AIRLINE again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please."
0,"@AIRLINE @ALfamilyoffour maybe if there was anyone answering the phone they would. ""Please call back Late Flightr"".For 18 hours? Not good enough"
0,@AIRLINE Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW.  Hope you go bankrupt!
0,@AIRLINE the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!
0,@AIRLINE But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward
0,@AIRLINE well this is about as worthless as your regular service.  A bunch of do nothings and idiots. #sucks
1,"@AIRLINE okay, great. Thank you!"
0,@AIRLINE me because it might not be so urgent for you but it really is for me. (5)
0,@AIRLINE I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process.  Very misleading.
0,@AIRLINE nope not yet...
0,@AIRLINE the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help
1,@AIRLINE to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx
0,@AIRLINE 100. % failure in 2015 #UnitedAirlines
0,@AIRLINE Can't DM you because you don't follow me.
0,@AIRLINE once again my bag is lost when I travel united!!!! Please do something
0,@AIRLINE - Plane came in with broken seat.  Rather than fix it they put a broken sign on it and separated me from my kids.
0,@AIRLINE there is a travel advis for nyc and phil PA  -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?
1,@AIRLINE Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!
0,@AIRLINE 45+ min at EWR baggage claim #stillnobags #ridiculous
0,@AIRLINE so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven
0,"@AIRLINE Thanks. Two hours to go inflight, then hotel.  Hang in there with all the DFW travel delays AA team."
0,@AIRLINE still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.
0,@AIRLINE why don't you allow families with small children to board first anymore? Our next flight will be on another airline...
0,@AIRLINE negative. Done wasting time with amateurs at customer service. Thanks for at least offering.
0,@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail
0,@AIRLINE / @AIRLINE don't forget without your customers you would be out of business! #epicfail #usairwaysfail
0,@AIRLINE it took ages for one snapchat story to load. one. ONE. I will demolish you
0,@AIRLINE you guys suck!
0,@AIRLINE I cannot believe how long flight 759 PHI  is taking. I know it's US Airways but you own it. I would really like to get home.
0,@AIRLINE We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.
0,@AIRLINE I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠
0,@AIRLINE we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.
1,@AIRLINE My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?
0,"@AIRLINE Hey, my bag was damaged flying with you yesterday. What can I do?"
0,@AIRLINE how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?
0,@AIRLINE - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice
0,@AIRLINE WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.
0,@AIRLINE 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?
0,@AIRLINE I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?
0,@AIRLINE 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?
0,@AIRLINE been all up and down the area where the pic was taken and don't see any albums.
1,@AIRLINE follow me please this airline is beautifull ♥
0,@AIRLINE Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled.  Need to get out there ASAP.
0,@AIRLINE I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight.  #unacceptable #ORD
1,@AIRLINE Great seats on this aircraft!
0,"@AIRLINE - flights 4500 AND 403 delayed for ""crew availability?""  What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival."
0,@AIRLINE ...and when that doesn't work...
1,@AIRLINE thank you! 😊
0,"@AIRLINE  also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?"
0,@americanair why am I not being given a callback option??! Why has this service been turned off?
0,@AIRLINE you are terrible.
1,"@AIRLINE friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing."
0,@AIRLINE Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund
1,"@AIRLINE Awesome USAir, TYSVM <3"
0,@AIRLINE should look into better service✌️
0,"@AIRLINE Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff"
0,@AIRLINE @Cowboycerrone  ratchet airway!. ......
0,"@AIRLINE I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing."
0,"@AIRLINE trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?"
0,@AIRLINE customer service 👎
0,@AIRLINE sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!
0,"@AIRLINE screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #."
0,"@AIRLINE res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail"
0,"@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool."
1,@AIRLINE the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!✈️✈️
0,@AIRLINE it wasn't a comment. It was a question. But thanks for your copy and paste response
1,@AIRLINE would you say a delay is more likely? Thanks so much.
0,@AIRLINE your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.
0,@AIRLINE next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.
1,@AIRLINE Thanks for the quick reply! Just wanted to make sure it wasn't just my account :)
0,"@AIRLINE took forever for catering to get to my flight, now are very delayed. So ticked off right now."
1,@AIRLINE Thank you! You will see me :)
1,@AIRLINE thanks !!!
0,@AIRLINE i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!
0,"@AIRLINE 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on"
0,@AIRLINE we did check before going to de airport and everything was fine. #fail
1,@AIRLINE had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches
0,"@AIRLINE Flights 890 was the delay, Flight 5136 was my missed connection… Help!"
0,@AIRLINE why are your first fares in May over three times more than other carriers when all seats are available to select???
0,@AIRLINE does anyone from your airline know how to do their job?
0,"@AIRLINE all right, but can you give me an email to write to ?"
0,"@AIRLINE you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy"
0,@AIRLINE can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!
0,@AIRLINE Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!
1,@AIRLINE Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!
1,@AIRLINE we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass
0,@AIRLINE but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.
0,@AIRLINE by the time I finally get to Dallas I could have driven with less frustration and cheaper.
1,@AIRLINE yes called your UK number on skype…well worth the $.50.  i recommend others do the same.
0,@AIRLINE I was rebooked on a flight that was too Late Flight for my connection!
0,"@AIRLINE, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice"
0,@AIRLINE I mean is there a real live person somewhere I can go and speak to at Newark post security?
0,@AIRLINE is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?
0,@AIRLINE I am But Your customer service is Brutal.
0,@AIRLINE too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.
0,@AIRLINE I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP.  #letsworktogether
1,@AIRLINE Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.
0,@AIRLINE at this point I made it home on my own.
0,@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure
0,"@AIRLINE not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k"
0,@AIRLINE - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?
0,@AIRLINE Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?
1,"@AIRLINE Yesterday on my way from EWR to FLL just after take-off. :)
#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j"
1,@AIRLINE thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice
0,@AIRLINE I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(
0,@AIRLINE your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt
1,@AIRLINE thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien
0,"@AIRLINE (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way"
1,.@AIRLINE thanks!
0,@AIRLINE @AIRLINE  stranded in North Carolina and trying to figure out options but can't get anyone to talk to
0,"@AIRLINE Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO"
0,@AIRLINE seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!
1,@AIRLINE I agree! RT @9NEWS: One airline is the fly-away favorite at DIA  #9NEWSBusiness http://t.co/o3WlaInImY
0,"@AIRLINE That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting."
0,@AIRLINE now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone
0,@AIRLINE. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?
0,"@AIRLINE really needs to start upgrading their planes. No TVs & then the ""inflight wifi"" is currently unavailable #UnitedAirlines"
0,@AIRLINE it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline
1,"@AIRLINE yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!"
1,@AIRLINE All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH
1,@AIRLINE Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.
1,@AIRLINE is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT
0,@AIRLINE Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?
1,@AIRLINE  thanks I hope I get to my destination
0,@AIRLINE officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!
0,"@AIRLINE Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days."""
1,@AIRLINE I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.
1,@AIRLINE great. Well deserved.
0,@AIRLINE just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.
0,@AIRLINE who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF
0,"@AIRLINE - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews"
1,@AIRLINE totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3
1,@AIRLINE Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.
1,@AIRLINE Thanks for taking care of that MR!! Happy customer.
1,@AIRLINE thanks. Line moved quick. Already done.
0,@AIRLINE was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up
0,"@AIRLINE I listed my baggage claim number.  Have them call me, my number is on the ticket.  I had to use Lady Speed Stick this morning."
0,@AIRLINE why don't YOU tell them to update the boards?!
0,@AIRLINE I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!
0,"@AIRLINE THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain"
0,"@AIRLINE tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error)."
0,@AIRLINE what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?
0,@AIRLINE 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.
1,@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother
1,@AIRLINE Success! Good work JetBlue team
1,@AIRLINE sure thing
0,@AIRLINE Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM
0,@AIRLINE you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet
0,"@United​ has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status."
0,@AIRLINE employees are racist!!!!!
0,@AIRLINE my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW
0,@AIRLINE my butt hurts.
1,@AIRLINE great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.
1,@AIRLINE No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️
0,@AIRLINE wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup
1,@AIRLINE thank you for responding rather quickly btw
0,@AIRLINE why is customer relations still not open....in Texas?!
0,@AIRLINE what is that going to do for you? Nothing just like you always do
0,@AIRLINE - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?
0,@AIRLINE My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?
0,@AIRLINE Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.
0,@AIRLINE disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.
0,@AIRLINE funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool
0,@AIRLINE I better get a free flight
0,@AIRLINE is rude a hiring requirement at key west airport shaking my head
0,@AIRLINE 45 minute delay for take off and 30 minute wait for checked bags? Really?
1,@AIRLINE enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!
0,"@AIRLINE Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again."
0,@AIRLINE Don't ask me to be patient without offering something in return.
0,"@AIRLINE flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...
Is everything ok?"
0,@AIRLINE flight #1 no luck on #standby
0,@AIRLINE sat at airport for 5 hrs still sitting at gate..  Sigh
0,@AIRLINE please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ
0,@AIRLINE had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!
0,@AIRLINE I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!
1,@AIRLINE These are some awesome photos. Thanks for sharing! 😁
0,@AIRLINE @AIRLINE now this is beyond ridiculous. Some steering problem delays us again. #neveragain  it's no wonder you had to sell
0,@AIRLINE Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.
0,"@AIRLINE if it was so important, why did I wait on hold and then get hung up on by your computer?  #disappointed"
1,@AIRLINE thank you kindly.
1,@AIRLINE  I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline
1,@AIRLINE your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!
0,@AIRLINE yes and the auto rebook confirmed an outbound that departs after the return flight.  # fire the software programmers
0,@AIRLINE is the worst airlines sitting on the plane at  Houston-bush airport now for an hour and a half waiting for Late Flight passengers
0,@AIRLINE i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever
1,"@AIRLINE Annnndddd, I just booked my flight. That was easy."
0,"@AIRLINE I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?"
0,@AIRLINE @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs
0,"@AIRLINE Is your company motto: ""I do not care!!!""  I heard several times from your employees to your clients in the past week.""  #idonotcare"
0,@AIRLINE right now completely pissed off
1,@AIRLINE hot stewardess flipped me off
0,@AIRLINE I have sent a message with a bag tag. Have you looked?
0,@AIRLINE haha I did. They said it wasn't their fault somehow? You guys r a joke
0,@AIRLINE car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait
0,@AIRLINE i am here - what is your resolution?
0,@AIRLINE Learn how to give folks on multiple flights the same day boarding position at least if you can't give them  boarding passes.
0,@AIRLINE why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?
0,@AIRLINE ...2/2 doesn't help me.
1,@AIRLINE I see what you did there ;)
0,@AIRLINE Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!
0,@AIRLINE I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.
0,@AIRLINE Where are my bags!!!  They weren't in LAX like your promised.  9 out of 10 things today were a mess today because of you.
0,@AIRLINE no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.
0,@AIRLINE this means within one week i will have filed 2 compensation complaints to your website
0,"@AIRLINE ""good news. We've located the crew and made contact with them"". flight was supposed to leave 4 minutes ago. #usairwaysfail"
1,@AIRLINE thanks.....
0,@AIRLINE would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain
0,@AIRLINE watch out if you are a parent...they break stroller & tell you look at the fine print
0,@AIRLINE UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!
0,"@AIRLINE glitches on website re: Flight Booking Problems travel & checking in. Nothing between ur site & the airport was communicated, it was a nightmare."
0,"@AIRLINE No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again."
0,@AIRLINE I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.
0,@AIRLINE how hard is it to have catering ready to go?
1,“@AIRLINE: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z”
1,@AIRLINE Thanks guys got some sleep. Hang in there DFW with bad weather.
0,@AIRLINE flight attendant was hesitant to give me more baby sized cookies
0,@AIRLINE 3935. Sitting on a freezing bus because nobody is in the plane. What is up?
0,@AIRLINE Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.
0,@AIRLINE well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary
0,"@AIRLINE since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed"
1,"@AIRLINE Thanks gang! Mind if I ask, do you handle all of your Social Media in house?"
1,"@AIRLINE They let us know in advance of the reboot, yes :) Thanks for the attentiveness!"
0,"@AIRLINE why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR."
0,@AIRLINE still crickets from customer service.
0,@AIRLINE delayed another hour
0,@AIRLINE yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.
1,@AIRLINE hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.
0,@AIRLINE I'm a huge fan and give y'all too much business...so please fix the damn wifi!
0,@AIRLINE The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..
0,@AIRLINE r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr
0,@AIRLINE They told us 10 minutes almost 40 minutes ago.
0,@AIRLINE I already follow you and can't DM because u need to follow me back
0,"@AIRLINE and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today"
0,@AIRLINE your service is horrible. I can't get a straight answer from your ground agents.
0,@AIRLINE I'm strongly considering taking my business elsewhere. #UnitedAirlines
0,@AIRLINE delayed.....wow
0,@AIRLINE thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️
0,@AIRLINE Been tweeting with the team at @AIRLINE who informed me that the problem is that you never sent his bags to them yesterday.
0,@AIRLINE I was completely ripped of by US Airways today never fly this airline  I am contacting my local news
0,@AIRLINE There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario
1,@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6
0,@AIRLINE well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity
0,@AIRLINE  well its 11:45am and just got an email that my 11am flight is delayed-thats not right
0,@AIRLINE I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07
0,"@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me"
0,"@AIRLINE A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting."
0,"@AIRLINE Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ"
0,@AIRLINE Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM
1,@AIRLINE Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.
0,"@AIRLINE I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?"
1,@AIRLINE rules.
0,"@AIRLINE, your hold music sucks."
0,@AIRLINE gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans.
0,"@AIRLINE @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever."
0,@AIRLINE 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl
0,@AIRLINE flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.
0,"@usairways  US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? What’s up?"
0,@AIRLINE I'm home & only 9hr Late Flight.  No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..
0,@AIRLINE your app sucks balls compared to @AIRLINE
0,@AIRLINE @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁
0,@AIRLINE unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take
0,@AIRLINE I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!
0,.@AIRLINE I can't even get on the phone with your reservations team. The system automatically disconnects us.
1,@AIRLINE thanks so much!
1,@AIRLINE I changed my flight through St. Louis. Thanks for the reply though!
0,"@americanair the best is your 800 message saying to use website and your website is saying you need to call.  If you don't answer, #hardtodo"
0,"@AIRLINE @FlyEIA yes, they said it took more than an hour!"
0,@AIRLINE thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService
0,"@AIRLINE thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst"
1,@AIRLINE Thanks for making good on @PoteetTJ 's Cancelled Flightled flight.
0,"@AIRLINE 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty.  #epicfail #poorplanning"
1,@AIRLINE got it. thanks the quick reply.
0,@AIRLINE @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards
0,@AIRLINE trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!
0,@AIRLINE my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE
0,@AIRLINE thanks for nothing
0,@AIRLINE Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.
0,"@AIRLINE your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!"
0,@AIRLINE is a money sucking airline with terrible terrible customer service
1,@AIRLINE THANK YOU for resolving the issue. On direct flight to sfo from @AIRLINE
1,@AIRLINE your inflight team makes the experience #amazing!
0,"@AIRLINE This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable"
0,@AIRLINE After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.
0,@AIRLINE it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far
0,@AIRLINE is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline!
1,@AIRLINE Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)
0,@AIRLINE sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks
0,@AIRLINE half hour Late Flight leaving DFW...no attempt at an explanation
0,@AIRLINE I hope not to see the same issue on my return flight tomorrow
0,@AIRLINE passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)
0,@AIRLINE I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats
0,"@AIRLINE After multiple attempts, I was finally able to submit them Late Flight last night."
0,@AIRLINE Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!
1,@AIRLINE thanks!! We will see what happens!!
1,@AIRLINE Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises
0,@AIRLINE Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.
0,@AIRLINE why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.
0,@AIRLINE is the worst!! Still haven't left.. Everyone missing connections.
0,@AIRLINE exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer
0,@AIRLINE Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF
0,"@AIRLINE : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable."
0,"@AIRLINE to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?"
1,"@AIRLINE if I tell you I like that @warriors pick, will that get me that bump to first class? :)"
1,@AIRLINE thank you for replying. Trying to figure out how to get from there from DFW
1,"@AIRLINE My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)"
0,@AIRLINE reservations had me on hold for 2 hours only to hang up...smh 😕
1,@AIRLINE thanks -- we filled it out. How's our luck with this? Is it common?
0,"@AIRLINE would have been had I seen this before 1130pm EST, when I was sound asleep."
0,@AIRLINE I’ve been on the line waiting for 40 minutes again.
0,@AIRLINE leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD
0,@AIRLINE you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!
0,@AIRLINE if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay
0,@AIRLINE flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?
0,@AIRLINE other jfk to Boston flights went off with some delay but not this.  #epicfail
1,@AIRLINE Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!
0,"@AIRLINE EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated."
0,@AIRLINE once again my flight is delayed. I hope I dont miss my  connecting. Please don't fuck me... I have a girlfriend -_-
0,@AIRLINE 25 min hold has now progressed to over an hour...919-675-0985
0,"@AIRLINE as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise"
0,"@AIRLINE, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service."
0,@AIRLINE Roger wilco.
0,@AIRLINE I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..
1,"@AIRLINE strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers"
1,"@AIRLINE really appreciate the follow up, I always fly with y'all for a reason!"
0,@AIRLINE sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!
0,@AIRLINE your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail
0,"@AIRLINE I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept."
0,"@AIRLINE - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up."
0,@AIRLINE #SOS WHERE IS MY BAG ?
1,@AIRLINE in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.
0,@AIRLINE and it still says it's on time on your website btw
0,@AIRLINE trying to check in for flight. On line not working & agents too busy to take my call.
1,@AIRLINE You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l
0,@AIRLINE YOU GUYS ARE HORRIBLE.
0,"@AIRLINE nope. The ""regular"" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS."
0,@AIRLINE The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.
0,@AIRLINE why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up
0,"@AIRLINE Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?"
0,"@AIRLINE Trying to reset my password, email never arrives. Help?"
1,"@AIRLINE Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it."
0,@AIRLINE Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet
0,"@AIRLINE That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this."
1,"@AIRLINE will award me 50,000 air miles!!! Yes I am going to take a vacation! 
#thanksamericanairlines"
0,"@AIRLINE, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?"
0,@AIRLINE They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...
1,@AIRLINE Oh that totally looks on par with @AIRLINE's Admirals Club; any way you can slide us a couple passes? ;)
0,@AIRLINE it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room
0,"@AIRLINE coming up on 2hrs on, still haven't spoken to a rep"
0,@AIRLINE I don't see how I need to spend an extra $100 bc of ur equipment failure.
0,"@AIRLINE If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means."
0,@AIRLINE i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???
1,@AIRLINE thanks for the response. We are hopeful.
0,"@AIRLINE You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou"
0,@AIRLINE how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.
0,@AIRLINE you have now lost my bag. Never ever flying United again #joke
1,@AIRLINE thanks we'll be in touch!
0,@AIRLINE my cats flight was delayed 1+hour  she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow 😭
0,"@AIRLINE I travel for business twice a week and after the @AIRLINE fiasco, I'll be flying blue more often. Thanks."
0,@AIRLINE you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU
1,".@AIRLINE not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience"
0,"@AIRLINE how much longer will it take? It a guitar, not a royal commission!"
1,@AIRLINE thanks!
0,"@AIRLINE @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench."
0,"@AIRLINE FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!"
0,@AIRLINE ....I am on attempt #6 and hour #10 of calling and being put on hold.  Not feeling confident that I will ever get through...
0,@AIRLINE Well I'm showing I am still sitting at the gate on the plane that has not departed?
1,@AIRLINE - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP
0,"@AIRLINE Already filed a report personally at the airport, however they have no idea where it is even with a tracking number."
0,@AIRLINE hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to
0,"@AIRLINE that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in"
0,@AIRLINE Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting..
1,"@AIRLINE - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!"
0,@AIRLINE three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview
1,@AIRLINE thanks for update http://t.co/K7uBOTMr1r
0,"@AIRLINE Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!"
0,@AIRLINE any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?
0,@AIRLINE another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.
0,@AIRLINE - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?
0,"@AIRLINE why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?"
0,We didn't need this. RT @AIRLINE: Our fleet's on fleek. http://t.co/cpZB285o71
0,@AIRLINE that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @AIRLINE help flights from @tfgreenairport to MCO?
0,@AIRLINE which is why my next flights to Miami will be on another airline.
0,@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.
0,@AIRLINE No it isn't -  sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were.
0,"@AIRLINE @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them."
0,@AIRLINE have better customer service at John Wayne airport.
0,"@AIRLINE if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed."
0,@AIRLINE @AIRLINE over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...
0,@AIRLINE is anyone doing anything there today?  Website is useless and no one is answering the phone.
1,@AIRLINE Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.
0,"@AIRLINE That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?"
0,"@AIRLINE flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help?"
0,@AIRLINE direct messages not going through please help
0,@AIRLINE they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12
0,@AIRLINE flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.
0,@AIRLINE @CLTDouglas slowest baggage claim ever
0,"@southwestair,  Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID"
0,@AIRLINE at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled
0,@AIRLINE thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane.  #DoBetter
0,"@AIRLINE why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did."
1,"@AIRLINE you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍"
0,@AIRLINE you phone customer service team is bad. Think it is time for me to consider switching airlines.
0,@AIRLINE unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth
0,@AIRLINE Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).
0,@AIRLINE completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...
0,@AIRLINE any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.
0,@AIRLINE not enough push crews for JFK = 1.5 he delay and counting....
0,@AIRLINE Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail
0,@AIRLINE PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL
0,@AIRLINE I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help
0,"@AIRLINE I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned."
0,@AIRLINE nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?
0,@AIRLINE I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous
0,@AIRLINE  why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM
0,"@AIRLINE what maintenance?  The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board"
0,"@AIRLINE my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2"
1,@AIRLINE the new logo is going to look amazing on the airplanes
0,@AIRLINE stay more than 24h traveling ans sleeping on the airports floor
0,@AIRLINE a plane took our gate and now we're just waiting in a lot at DIA
0,@AIRLINE that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA
0,@AIRLINE if you guys fuck this up again  I will never forgive you
0,@AIRLINE my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?
0,@AIRLINE 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways
1,@AIRLINE love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied
0,@AIRLINE line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.
0,@AIRLINE The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.
0,@AIRLINE then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!
0,"@AIRLINE Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD"
0,"@AIRLINE I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change"
1,"@AIRLINE mission accomplished today, Thank you!"
0,@AIRLINE not helpful
0,"@AIRLINE please help! No bags, no way to get through to customer service since 8AM this morning! Help!!"
0,@AIRLINE did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines
0,"@AIRLINE my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?"
1,"@AIRLINE I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks.  Thanks!"
0,"@AIRLINE Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!"
0,@AIRLINE She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible
0,@AIRLINE 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!
0,"@AIRLINE I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn"
0,@AIRLINE I'm trying to make a reservation with a < 2 year old lap child. Don't see any option online. How do I proceed with reservation?
0,@AIRLINE My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated
0,@AIRLINE how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam
0,@AIRLINE I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.
0,@AIRLINE I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer
1,"@AIRLINE thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos."
0,@AIRLINE my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help?
0,"@AIRLINE  appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac"
0,"@AIRLINE nope, they just announced we're headed back to the gate."
0,@AIRLINE the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c
1,@AIRLINE Thank you for your offer! All sorted out :-)
1,@AIRLINE Thank you! I can't wait either :)
0,Sir. RT @AIRLINE: Our fleet's on fleek. http://t.co/F5IXyw8XyB
0,"@AIRLINE so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?"
0,@AIRLINE What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time.
0,@AIRLINE so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral
0,"@AIRLINE - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!"
0,@AIRLINE @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/
0,"@AIRLINE just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin"
0,@AIRLINE - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..
1,@AIRLINE Thank you for the cheese platter and abundance of entertainment options. Time just flew by.
1,"@AIRLINE that would help! or how about integrate it into the App so I can just ""activate"" it and surf..."
0,@AIRLINE Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable
0,@AIRLINE needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad
0,@AIRLINE flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.
0,"@AIRLINE thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks"
0,@AIRLINE what's the hold up with flight 1553? boarding should've taken place 30 minutes ago.
1,@AIRLINE Thank you guys! Brilliant customer service
0,@AIRLINE do you ever reinstate Cancelled Flighted flights?
0,"@AIRLINE 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!"
0,@AIRLINE Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!
0,@AIRLINE But nope!  Apparently this is the way you guys do business!  I guess I'm flying southwest and her blue from now on.
0,@AIRLINE that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed
0,@AIRLINE anything serious I should worry about?
0,"@United - routing a person from Houston to Newark, NJ  and then to SFO is not acceptable."
1,@AIRLINE THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour 😁 @Imaginedragons Crying /dying rn #ripme
0,"@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no  Wifi, no personal entertainment. TORTURE"
0,@AIRLINE My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email
0,@AIRLINE What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?
0,"@AIRLINE Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv"
0,@AIRLINE has the worst customer service. Can't even get through to a rep you gotta be kidding me
1,@AIRLINE that's why u guys are my #1 choice.
0,"@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven’t gotten through."
1,@AIRLINE thank you.. Appreciate the response
0,@AIRLINE I need updates on my flights 464 & 3574. I have been on hold for over 2 hours.
0,@AIRLINE citizen. I fly your airline constantly and am so offended.  Derrick Bussey. Now Im crying on this airplane because I'm so upset
1,"@AIRLINE just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee"
0,@AIRLINE - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2
0,@AIRLINE I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE
0,@AIRLINE will you please update your website with the most current flight status? And update your customer service phone # on @google thx
0,"@AIRLINE just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?"
1,@AIRLINE saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter
0,@AIRLINE flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see?
1,Keep it up :) @AIRLINE
0,"@AIRLINE why can't you hire a staff that is helpful, informed and nice to it's customers?"
0,"@AIRLINE is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat"
0,"Hey @AIRLINE, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks"
0,@AIRLINE NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......
0,@AIRLINE - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?
0,"@AIRLINE heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email."
0,@AIRLINE What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee
0,@AIRLINE if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?
0,@AIRLINE I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!
1,@AIRLINE Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice
1,"@AIRLINE Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them."
0,@AIRLINE no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?
1,@AIRLINE and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!
0,@AIRLINE no still trying to get home.
0,@AIRLINE very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.
1,@AIRLINE just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend
0,@AIRLINE ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn
0,@AIRLINE is anyone answering phones to rebook Cancelled Flightled flights?
0,@AIRLINE your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver
0,@AIRLINE on hold for 15+ min...no estimated answer time. Any help here?
0,"@AIRLINE First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised...."
1,@AIRLINE couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!
0,@AIRLINE very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm
0,"@AIRLINE - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks"
0,@AIRLINE thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight
0,@AIRLINE I can't get through to a customer rep to help me out. This is the only option I have got.
1,@AIRLINE DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟
0,"@AIRLINE Would love to DM you, but my Twitter app says you're not following me and I can't."
0,@AIRLINE if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.
0,"@AIRLINE that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate"
1,@AIRLINE flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works
0,@AIRLINE    Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.
0,@AIRLINE it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights.
0,@AIRLINE you could train your flight attendants to have some manners and decency
0,@AIRLINE now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job
0,@AIRLINE still waiting on a response
0,@AIRLINE Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.
0,"@AIRLINE your customer service is a joke. First a mechanical Cancelled Flightation, now weather. On hold since 5:30 am. No humans. Pls call me!"
1,@AIRLINE Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!
1,@AIRLINE ok thank you. What if I can't get a hold of someone to get a new flight?
0,@AIRLINE i thought @AIRLINE was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?
0,@AIRLINE Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.
0,@AIRLINE you guys need better communication to your customers. This is rude and unprofessional.
0,"@AIRLINE Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever."
0,@AIRLINE should i continue?
1,@AIRLINE You all work hard at making sure things flow smoothly. Keeping positive.
1,"@AIRLINE Utah, I think. And thanks!"
1,@AIRLINE we will...sunday! Just a few days away
1,"@AIRLINE thx, just sent the DM"
0,@AIRLINE I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate  attendant told us 3-4 :(
0,"@AIRLINE you realize you've said this already. At least last time you asked if I needed ""help"""
0,@AIRLINE boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭
0,@AIRLINE it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?
0,@AIRLINE seriously?   UA 806.  Delayed because of the copilot isn't here?  For 1.5 hours and he is only flying from Raleigh? Disappointing
1,@AIRLINE got mine!  Just in time for the wife and my 15th anniversary!
0,@AIRLINE   my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair
0,@AIRLINE already missed  connection ugh
0,@AIRLINE Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.
0,"@AIRLINE is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!"
0,"Hey @AIRLINE based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!"
0,@AIRLINE two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain
0,@AIRLINE @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe
0,@AIRLINE are you guys alive? i've been on hold for 25 minutes and counting.....
0,@AIRLINE you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?
1,@AIRLINE great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.
0,@AIRLINE @gg8929 Unbelievable hypocrisy!!
1,@AIRLINE Customer Centricity is knowing people #ANAMarketers
0,"@AIRLINE Switching planes due to mechanical problems.  How does reboarding work? Was A49, now at end of long line.  Stuck in middle?"
0,@AIRLINE trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!
0,"@AIRLINE, no. Re-booked with American and United said they'd transfer our bags to them."
0,@AIRLINE time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.
0,@AIRLINE full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.
0,@AIRLINE I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons
0,@AIRLINE yall have me sleeping in the airport until 4pm tomorrow! thanks
0,@AIRLINE really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!
0,@AIRLINE flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!
0,@AIRLINE Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.
1,@AIRLINE good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf
0,"@AIRLINE my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information."
0,@AIRLINE yeah I'm aware of that. Hence my original msg to you.
0,"@AIRLINE Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick ""Goodbye"" Very Sad!"
0,@AIRLINE Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.
0,"@AIRLINE I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!"
0,"@AIRLINE @AIRLINE if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!"
0,@AIRLINE it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE 😤#ANGRY
0,"@AIRLINE - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)"
1,"@AIRLINE kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done"
0,@AIRLINE dispatcher keeps yelling and hung up on me!
1,@AIRLINE thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.
0,@AIRLINE @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston?  Usair flight 2218 #US2218
0,@AIRLINE pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(
0,@AIRLINE you're 4/4 on blowing it with your customer service. Shotwest Airlines.
0,@AIRLINE @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united
0,@AIRLINE we've been waiting 45 min for a gate at SFO... Yet so many of them are free.  Your excellence in operational efficiency is showing
0,@AIRLINE Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.
0,@AIRLINE completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)
0,@AIRLINE we have tried to change our flight THREE times on the phone and got disconnected each time.
0,@AIRLINE 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car & drive 5 hrs. So thanks.
0,@AIRLINE they are now being sent off the plane? Does anyone at JetBlue have a clue?
1,"“@AIRLINE: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue” and now I'M feeling like a boss #jetbluefame"
0,"@AIRLINE cs thinks that miles can repair the damage done, it will be interesting if they travel in @AIRLINE and exp the worst flight ever!"
0,@AIRLINE you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly.
0,"@AIRLINE ""sorry you were disappointed"" #outoftouchwithreality #people have kids and jobs"
0,"@AIRLINE --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't."
1,@AIRLINE's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ
0,@AIRLINE still sitting here waiting for a plane....4 hours wasted
0,@AIRLINE broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.
0,"@AIRLINE, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️"
0,@AIRLINE why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable.
0,@AIRLINE is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR
0,@AIRLINE why can't @dfwairport have the capability to spread salt on a runway?!
0,"@AIRLINE your ""customer service"" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!"
0,"@AIRLINE ok, I have that, pretty sure I had it before too but will wait and see what happens...."
0,"@AIRLINE's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks."
0,"@AIRLINE  Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled.  On hold again."
0,"@AIRLINE has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV."
0,@AIRLINE We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.
0,@AIRLINE is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!
0,@AIRLINE I'm not sure what happened to my USAirways status when the merger took place.
0,@AIRLINE @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.
0,@AIRLINE Just to follow up here is my experience: http://t.co/WJIiGZtiwg
1,"@AIRLINE we got it, thanks."
0,@AIRLINE Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. 👎
0,@AIRLINE what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797
0,"@AIRLINE 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge.  You treat your customers like crap"
0,@AIRLINE Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...
0,@AIRLINE - I am Platinum.  I am flying USAir and they have stranded me in CLT.  Not answering phones. Did not rebook me.  Please help?
1,@AIRLINE you bet:)
1,@AIRLINE It was the usually excellent SWA flight!
0,@AIRLINE no wonder you are the lowest rated airline in america. #shameful #USAirways
0,@AIRLINE what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl?
1,@AIRLINE my family and I are excited to see you too😊😊
1,@AIRLINE AA2416 on time and awesome flight. Great job American!
0,@AIRLINE flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.
0,@AIRLINE  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.
1,"@AIRLINE  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!"
0,"@AIRLINE still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD"
1,"Thank you for your help, Shannon! Great customer service, @AIRLINE."
0,@AIRLINE A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???
1,@AIRLINE I will. Thank you!
0,"@AIRLINE is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!"
0,"@AIRLINE @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?"
0,@AIRLINE well perhaps you could highlight where that is stated.  We travel between Canada & USA on United with only Nexus
0,"@AIRLINE our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc"
0,"@AIRLINE if you're listening, why are you the lowest provider of inflight wifi? Get with the times!"
0,@AIRLINE that would have been nice earlier  today. Too Late Flight now. I hope.
1,@AIRLINE fav airline
0,@AIRLINE I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.
0,"@AIRLINE cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF"
0,Why doesn't @AIRLINE allow for conversations between upset customers and their customer service?  #worstcustomerserviceever
0,"@AIRLINE I fail to see how telling a caller that a bag may take ""18 hours"" to get from JFK to Brooklyn is ""the best we can"""
0,@AIRLINE MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure.
0,@jetblue is giving me false hope of ever getting home
0,@AIRLINE Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!
0,"@AIRLINE Also, group 5 is total BS."
0,"@AIRLINE ""overweight"" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is."
0,@AIRLINE still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.
0,@AIRLINE should've been on one of your flights instead... @AIRLINE has now lost our bags to add insult to injury
0,@AIRLINE a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole
0,@AIRLINE checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!
0,@AIRLINE - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!
1,@AIRLINE you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service
1,"@AIRLINE Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better."
0,@AIRLINE jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.
0,"Stop the madness ""@AIRLINE: Our fleet's on fleek. http://t.co/Q5a7jtkI5K”"
1,@AIRLINE sign me up!
0,@AIRLINE good try but @AIRLINE got her here safer and sooner
0,@AIRLINE worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation
0,"@AIRLINE for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?"
0,@AIRLINE Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online.  How am I supposed to get some help?
0,@AIRLINE Hoping you answer the phone today?
0,@AIRLINE already did & an automated voice told us to wait 2 hours. They have yet to call back.
1,@AIRLINE Received awesome phone help from Jim today. Helped me switch around flights booked with points.
0,@AIRLINE I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise
0,@AIRLINE  Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks
0,"@AIRLINE My reservation is on hold, not me.  Wish I was on hold but that's not possible with the phone issues at #americanair"
0,@AIRLINE currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.
1,@AIRLINE Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.
0,@AIRLINE no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay
0,@AIRLINE if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.
0,@AIRLINE @AIRLINE USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?
0,@AIRLINE thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.
0,"@AIRLINE if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel & flight.."
0,@AIRLINE you're not finding it bc @AIRLINE  rebooked us on your airline when they realized they couldn't get us home - and we're at ORD
0,@AIRLINE No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.
1,@AIRLINE Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_
0,@AIRLINE  is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then.
0,@AIRLINE narrowly made standby...lots of snags this trip!
0,"@AIRLINE its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark"
0,@AIRLINE because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.
0,"@AIRLINE I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours."
1,@AIRLINE glad you like it. Feel free to steal it.
0,@AIRLINE i left an item on the plane and have been calling non stop and no one has been answering can you please help
1,@AIRLINE Happy Anniversary!! It's hard to believe you're 15!! You're so young!
0,@AIRLINE agent helps the person in front of me.  Finishes up with them and then walks away.  The guy behind me is as shocked as I am.
0,:( RT @AIRLINE: Our fleet's on fleek. http://t.co/ncguZDgDaQ
0,@AIRLINE #2298. Everyone else  was outstanding.
0,"@AIRLINE, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?"
0,@AIRLINE @highbuddyyy that totally sucks my cousin worked at PHL said @AIRLINE
0,@AIRLINE yes there's issues on the site as well unfortunately.
1,@AIRLINE I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)
0,@AIRLINE is probably the least satisfactory airline I've ever been on. Never fails to disappoint.
0,"@AIRLINE line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail"
0,@AIRLINE I want the flight I have on hold. I don't want a new flight.
0,@AIRLINE Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.
0,@AIRLINE the worst customer service in Denver.
0,@AIRLINE all of these issues are not based on weather or things that are out of your control. These  issues are based on negligence.
0,@AIRLINE been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?
1,"@AIRLINE captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. ""Greetings from the pointy end of the airplane"" haha thanks!"
0,@AIRLINE needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage.  Monika at MWA needs a PR lesson
1,@AIRLINE BEST SEAT ON A E190 to board early. READY. SET. GO!
0,@AIRLINE two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight
0,"@AIRLINE, take a look at status of 683, sitting at ORD ... This ain't cool, yo."
0,"@AIRLINE on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites"
0,@AIRLINE didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...
0,@AIRLINE letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.
0,@AIRLINE @AIRLINE I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.
0,"@AIRLINE A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!"
0,"@AIRLINE we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?"
1,@AIRLINE got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.
0,@AIRLINE @AIRLINE Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??
1,@AIRLINE Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️
0,@AIRLINE my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?
0,@AIRLINE stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue /  next flight in 10 hrs
0,@AIRLINE @AIRLINE you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...
1,Eliza & I cheated on u @AIRLINE with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!
0,@AIRLINE that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.
0,@AIRLINE  ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL
1,"@AIRLINE thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9"
0,@AIRLINE @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up
1,@AIRLINE just had a great flight #4223 with Damion! He was the best #damionflight4223
0,"@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow.  No snow on weather map!!!  WTF!!!"
0,.@AIRLINE can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.
0,@AIRLINE I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.
0,@AIRLINE this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane.  Someone is compensating me
0,"@AIRLINE keeps delaying my flight, horrible customer service"
0,@AIRLINE when is my plane coming?  Been delayed for almost 7 hours. No plane.
0,@AIRLINE is 4:30am and I am in the customer service line trying not to scream. #epicfailunited
0,@AIRLINE My flight finally arrived in Charlotte.  They booked my luggage thru to lga but no room on flight for me.  What a mess
0,@AIRLINE Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.
0,@AIRLINE note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ
0,"@AIRLINE @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,"
0,"@AIRLINE bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd."
0,@AIRLINE the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel
1,@AIRLINE I Love American Airlines :D
1,"@AIRLINE, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!"
0,"@AIRLINE once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming"
1,“@AIRLINE: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying?
0,@AIRLINE Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.
0,@AIRLINE Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail
1,@AIRLINE finally called! Can't get met Seattle so refund will be processed. Thanks
1,@AIRLINE Thank you for the follow
0,"@AIRLINE still can't dm, it's LH7631 on 21/2/15"
0,@AIRLINE she should not only get a refund but also an apology for the deplorable service.
0,@AIRLINE @maxfitgirl29 next time fly Southwest...
0,@AIRLINE what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs
1,@AIRLINE thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it!
0,@AIRLINE but at least your automated message gives me info about your merger w/ @AIRLINE. Another airline I know to avoid.
0,"@AIRLINE caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!"
0,@AIRLINE I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.
0,@AIRLINE You guys are atrocious.  Far better service as silver on Delta than you as a platinum.  I'll be switching back to delta.
1,"@AIRLINE thanks, we did."
0,@AIRLINE I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.
1,@AIRLINE Fantastic! Thank you!
0,@AIRLINE flight 2120. Please get us a flight plan already. How is this an issue in 21st century?
0,@AIRLINE what a long day of delays. Please get us to Dallas tonight!!!!  Fingers crossed!!!  #winterstorm2015 #whichisworsedenordfw.
0,"@AIRLINE fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me"
0,@AIRLINE A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.
0,@AIRLINE you already have vomit so you are halfway there
0,@AIRLINE it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.
1,"Thank you United! “@AIRLINE: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”"
0,@AIRLINE 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?
0,@AIRLINE you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline
1,@AIRLINE I hope so too :)
1,@AIRLINE When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!
0,"@AIRLINE and it gets better...other passengers rebooked direct on other airlines. #whereisthelove 
#whybeAAFF?"
0,"Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @AIRLINE"
1,"Yall tried it. ""@AIRLINE: Our fleet's on fleek. http://t.co/62GoDFaKNB”"
1,"@AIRLINE haha, thanks for the explanation"
0,@AIRLINE you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!
0,"@AIRLINE been on hold for over an hour.....not cool, you guys."
0,@AIRLINE by far the best example of the worst company @Cowboycerrone
0,@AIRLINE we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.
0,@AIRLINE you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment
0,@AIRLINE good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well
0,@AIRLINE What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?
1,@AIRLINE good to be back. See you all again in several weeks.
0,"@AIRLINE US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment."
0,@AIRLINE the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays
0,@AIRLINE customer service has no solution and now we might miss a show because of them
0,@AIRLINE you're almost as bad as @AIRLINE
0,"@AIRLINE I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home"
0,"@AIRLINE really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin"
0,"@AIRLINE used to love you, but you keep rescheduling my flights.  #southworst"
0,"@AIRLINE Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased."
0,"@AIRLINE I did twice.got a letter back saying that your company ""doesn't issue refunds for phone bills"" help!phone will be shut off"
1,"@AIRLINE Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO"
0,@AIRLINE @cnnbrk they didn't address the assult or drinks spilled on her  the drunk passenger had to have a wheelchair to get off plane
1,@AIRLINE Great job!! Looking forward to my next trip being able to use this new feature!
0,"@AIRLINE And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless."
0,@AIRLINE your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks
0,@AIRLINE why is there only one checkpoint open at JFK terminal 8? Ridiculous.
0,@AIRLINE I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE
1,@AIRLINE Thanks!  I made it 😃
0,"@AIRLINE if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob"
0,@AIRLINE I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.
1,"@AIRLINE - yep , they've been good.  Now can you make that 1535 flight to mci wait just a tick....😃"
0,@AIRLINE terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer
1,@AIRLINE thanks!!
0,@AIRLINE @AIRLINE @SpiritAirPR  @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI
1,@AIRLINE thanks for bringing my son home to me.
0,"@AIRLINE flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty & they won't let me sit there"
0,"@AIRLINE your ""complimentary"" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!"
0,@AIRLINE don't see response!
0,@AIRLINE Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.
1,@AIRLINE thank you
0,"@AIRLINE if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?"
0,@AIRLINE @CNN @nbsnewsr @cnnbrk except you aren't working with her @AIRLINE youve done nothing to help
0,"@AIRLINE after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!"
0,@AIRLINE I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap
0,@AIRLINE are you trying to break a world record for most delayed flights in a year?
0,@AIRLINE thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer
0,@AIRLINE screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech
1,"@AIRLINE Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!"
0,@AIRLINE of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail
0,@AIRLINE any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold
0,@AIRLINE Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online
0,"@AIRLINE I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst."
0,"@AIRLINE I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight"
0,"@AIRLINE my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please"
1,@AIRLINE Life goal: complete ✔️
0,@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter
0,@AIRLINE too Late Flight now
0,@AIRLINE ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm
0,@AIRLINE Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!
0,@AIRLINE I know.  After an hour I got a live person.  It messes up our arrival and car plans at two airports and is costing us more.
0,@AIRLINE having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.
0,@AIRLINE What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow
0,@AIRLINE to speak to a real person to get this resolved politely and efficiently. (2/2)
1,@AIRLINE #AATeam thanks for working in very rigorous weather conditions for all
0,@AIRLINE my seat is disgusting. Old and dirty. When are you going to refurbish this plane?  US Air 597 jfk to phx
1,@AIRLINE was just at T5 a little over a month ago. @AIRLINE you guys are great thanks for everything!
0,@AIRLINE On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy
1,@AIRLINE Great - thank you.
0,"@AIRLINE no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible."
0,@AIRLINE husband and I ordered three drinks via my screen and they never came. Awesome!
0,@AIRLINE weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated
1,@AIRLINE On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.
0,@AIRLINE #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines
0,@AIRLINE Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.
0,@AIRLINE thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..
0,@AIRLINE and the 20min line I stood in to drop my bag off?
0,@AIRLINE They couldn't get me first class on any of their flights so I just rebooked myself.
0,@AIRLINE I've been on hold for over 90 minutes... There's a lack of quality service here.  Nobody cares that I hate your shitty airline.
0,@AIRLINE Yeah that didn't happen!
1,"@AIRLINE flight 3970, bna-rdu had the most excellent crew today"
0,@AIRLINE it eventually arrived. just seemed really slow. :)
1,@AIRLINE best airline 👌
0,@AIRLINE Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.
0,@AIRLINE <<<<<<-------- do not reply to emails?
0,@AIRLINE is really good at deferring responsibility.
1,@AIRLINE went to Customer Service kiosk and they were able to help out! Still thanks for following up!
1,@AIRLINE ugh always know a way to my heart 😘🙌
0,"@AIRLINE a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out."
0,@AIRLINE I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!
0,@AIRLINE SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.
0,@AIRLINE wifi stays connected about the lifetime of a higgs boson
0,@AIRLINE HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today
1,"@AIRLINE flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!"
0,@AIRLINE 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy
0,@AIRLINE so much for being here to help. Very disappointed in your customer service.
0,@AIRLINE just informed of three hour delay. Pick up the phone and get me on another flight!
0,"@usairways really need help asap, so please make it quick. Thx."
1,@AIRLINE really easy for locals to get down to the strip. book.
1,@AIRLINE Got help from a nice lady on the phone in Georgia.  Thank you!
0,@AIRLINE This entire process took sooooo long that no decent seats are left.  #customerservice
0,"@AIRLINE no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?"
0,@AIRLINE on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.
0,"@AIRLINE Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek"
1,"Despite Mother Nature's best efforts, @AIRLINE's good-humored folks got us home safely in an area heavily affected by winter storms."
0,".@AIRLINE trying to get a partner PNR, and have spent more than 1 hour on hold.  I know its snowing somewhere, but this is awful"
0,@AIRLINE @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad
0,@AIRLINE now we are delayed until 1:02! This is ridiculous
0,"@AIRLINE Yoga it is. TV service seems to be down though :-(
I look forward to that do much!"
1,"@AIRLINE Thanks for the quick reply!  I travel a lot...but not that much, lol."
0,@AIRLINE your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!
1,@AIRLINE flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!
0,@AIRLINE 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AIRLINE exec bene's not honored
0,"@AIRLINE very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter."
0,@AIRLINE yes but we HAVE TO GET HOME TOMORROW!!!! Please
1,@AIRLINE My Fav!!!!
0,@usairways 2+ hr wait & really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives?
0,"@AIRLINE #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful."
0,@AIRLINE I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?
1,@AIRLINE last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.
0,@AIRLINE Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz
0,@AIRLINE 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people.
0,@AIRLINE I can't even look at you right now. I'll call you when I'm not so mad.
1,@AIRLINE Hubby made it by the skin of his teeth!   :)
0,@AIRLINE oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people
0,"@AIRLINE flights & ""customer relations"" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE"
0,@AIRLINE now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??
0,@AIRLINE but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.
0,@AIRLINE your wifi is a lie and i hate you
0,"@AIRLINE Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though."
0,@AIRLINE I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.
1,@AIRLINE well Done all of you xx
1,@AIRLINE Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef
0,@AIRLINE computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!
0,@AIRLINE Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery
1,"@AIRLINE great, thanks!"
0,@AIRLINE over an hour now and still no one at the Yuma counter
0,@AIRLINE can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.
0,"@AIRLINE disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip"
0,@AIRLINE ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...
1,@AIRLINE thank you. We filled out a claim and hope to have the bags tomorrow.
0,@AIRLINE I understand they're busy & doing their best. My frustration is an automated call changing my flight w/o allowing me to talk
0,@AIRLINE it wasn't really about the delay. It was more about being told the engine needed to be troubleshot.  Makes a person paranoid.
1,@AIRLINE @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! 😊
0,"@AIRLINE Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue."
1,@AIRLINE v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!
0,@AIRLINE I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues
0,@AIRLINE Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood
0,@AIRLINE so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...
0,.@AIRLINE @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.
0,.@AIRLINE how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!
0,@AIRLINE Fuck you
0,@AIRLINE 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this.
0,"@AIRLINE that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket."
0,@AIRLINE us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?
1,@AIRLINE I wanna be grand staff
0,@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.
1,@AIRLINE no worries even though I was talking about seat assignment :)
1,@AIRLINE That guy was the flight attendant on my last flight… he was hilarious! ☺
0,@AIRLINE Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!
0,"@AIRLINE Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there."
0,@AIRLINE #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it
0,"@AIRLINE can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc"
1,"@AIRLINE have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!"
0,@AIRLINE no updates on anything! All we know is there is an issue with the front wheels being locked.
1,@AIRLINE thank you. See u next wednesday in FLL. Save me some peanuts
0,@AIRLINE now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???
1,@AIRLINE thanks for the free birthday points! y'all are ALL RIGHT with me!
0,"@AIRLINE I already HAVE, four times"
1,@AIRLINE if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.
0,@AIRLINE stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville
0,@AIRLINE your agent did not say
0,@AIRLINE delayed going home AGAIN. Getting really tired of delays.
1,@AIRLINE thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus
0,@AIRLINE thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways
0,"@AIRLINE can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights."
0,@AIRLINE an update on flight 5979 would be great!
0,"@AIRLINE Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?"
1,@AIRLINE Keep up the great work :)
0,"@AIRLINE Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail"
1,@AIRLINE @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica
1,@AIRLINE Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!
0,@AIRLINE Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(
0,@AIRLINE I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on
0,"@AIRLINE You didn't call, did you. Try it, and then you'll understand.  It's not possible to reach an agent,I don't know what else to do"
0,@AIRLINE if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.
1,"@AIRLINE I love the Admiral Clubs! Thanks, hey can you follow me?"
0,@AIRLINE US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!
0,@AIRLINE Update please on why flight 2601 continues to be further delayed
1,@AIRLINE ooh thanks!
0,@AIRLINE can I at least get a response?  I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them)
0,@AIRLINE all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.
0,@AIRLINE would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.
0,"@AIRLINE flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best."
0,@AIRLINE I'm traveling around the world until the end of the year. 800 numbers do me no good.
0,"@AIRLINE okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break"
0,"@AIRLINE NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw."
0,"@AIRLINE unfortunately, that doesn't help. Just an automated computer."
0,@AIRLINE does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice
0,@AIRLINE I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!
0,@AIRLINE wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home?  1708 PHX->DAL
0,@AIRLINE I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!
0,"@AIRLINE what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback"""
0,@AIRLINE you guys are complete ass
0,@AIRLINE hey! DM not working. UA 307!
0,@AIRLINE I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...
0,@AIRLINE not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge
0,"@AIRLINE Nightmarish customer service. Further to that, as an elite member, I'm appalled."
0,"@AIRLINE checked in at Des Moines, lay over in ORD, final destination Austin, Texas.  Baggage was only checked to ORD."
0,@AIRLINE no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for
0,"@AIRLINE delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful"
0,@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?
0,@AIRLINE took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs
0,@AIRLINE how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail
1,@AIRLINE made it!!! Send Bloody Mary's to row 27!!!
0,@AIRLINE  always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever
0,@AIRLINE My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!
0,@AIRLINE I asked for some reimbursement something like miles added to my account and was told to call customer service
0,@AIRLINE #489. Flight #589 is departing before we even board
0,"@AIRLINE @MO3TVida just so you know, reservations team has a 2+ hr callback time"
0,@AIRLINE Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ
1,@AIRLINE thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h
0,@AIRLINE But Eagle is always Late Flight
0,@AIRLINE what do I need to do when TSA pre doesn't show for a flight of mine?
0,@AIRLINE leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc
0,@AIRLINE this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp
0,@AIRLINE also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.
1,@AIRLINE - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim
0,"@AIRLINE well, now I'll make sure to never fly JetBlue"
0,@AIRLINE Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids
0,"@AIRLINE I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?"
0,"@AIRLINE Direct Messaged you, didn't hear anything back"
0,"@AIRLINE but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief."
0,@AIRLINE Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.
0,@AIRLINE hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable
1,@AIRLINE she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!
0,@AIRLINE Has the most useless & Rude employees ever at Philadelphia airport never again will I fly with them ! 😤
0,@AIRLINE #flight4592 LET US OFF THIS PLANE!!!  please go to a gate.  This is absurd.
0,.@AIRLINE received an error online and have been on hold for over 1.5 hours. Completely unacceptable.
1,@AIRLINE nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.
0,@AIRLINE this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?
0,@AIRLINE lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP
1,@AIRLINE: So excited to hear about your move towards international travel from Long Beach Airport!
0,@AIRLINE Why is my time less important to you?  #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail
0,@AIRLINE luxury! Only 40 people on this flight. I'm going to get spoiled.
0,@AIRLINE - too many apologies! You r the worse airlines! Don't even respond to your cudtomers
0,"@AIRLINE The website won't let me view my reservation due to ""changes made outside http://t.co/nwF2FkA8fY"". I'm on hold now to get help."
0,@AIRLINE sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection
1,@AIRLINE Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue
0,"@AIRLINE e-ticket # 0162389030167, refund request # 16866853, case id # 8465981"
0,"@AIRLINE bag turned up, no thanks to your useless call-centre and useless website"
0,. @AIRLINE you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags
1,@AIRLINE we were moved to a delta direct. Thank you for the accommodations!
0,@AIRLINE would really like my baggage from yesterday. Employees at Akron giving me a tough time.
1,@AIRLINE...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!
1,"@AIRLINE thank you, will do"
0,@AIRLINE Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info.
0,@AIRLINE please improve business extra flight reservation process. can't book online?  what century are we in? 25 min+ on hold
0,@AIRLINE Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService
0,"@AIRLINE customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear"
0,@AIRLINE it's not a friend it's a legally required chaperone on a school trip.
0,@AIRLINE made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.
0,@AIRLINE the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair
0,@AIRLINE thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail
0,@AIRLINE - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?
1,@AIRLINE sign me up!
0,@AIRLINE I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # & left 6 msgs. No return call what to do at this point.
0,@AIRLINE FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!
1,@AIRLINE Thanks so much!
0,@AIRLINE all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying
1,"@AIRLINE im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb"
0,@AIRLINE started trying to reach a real person over an hour ago still no luck
1,"@AIRLINE yes, nearly every time I fly VX this “ear worm” won’t go away :)"
0,@AIRLINE oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤
0,@AIRLINE flight # 317
0,@AIRLINE it was supposed to be a carry on and in Pittsburgh  coming to Boston it was a carry on
0,@AIRLINE please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting
0,@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH
0,@AIRLINE I am trying to book another flight and apply my credits that I had from another flight but I can't find them.
0,"@AIRLINE I'm in Denver, my bag is in San Jose. See something wrong here."
0,@AIRLINE not anymore.
0,"@AIRLINE Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead."
0,"@AIRLINE has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it."
0,@AIRLINE I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me
0,@AIRLINE current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ
0,@AIRLINE can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.
0,@AIRLINE why have me board a plane knowing there is a maint issue?  US5235.
0,@AIRLINE tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn
0,@AIRLINE  I'm at 4:05  will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?
0,@AIRLINE I've never had anything bad to say until now. No love for faithful customers.
0,@AIRLINE nervous for flight tomrw out of key west not friendly customer service
1,@AIRLINE you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks
0,"@AIRLINE But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?"
0,@AIRLINE finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience?
0,@AIRLINE - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted
0,"@AIRLINE Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer."
0,@AIRLINE been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.
1,"@AIRLINE please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint."
1,@AIRLINE gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air
0,"@AIRLINE can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic ""sorry"" email back"
1,@AIRLINE I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg
0,@AIRLINE not if its travel Credit you used to buy and it expires on the day you find a lower rate
0,@AIRLINE Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail
1,@AIRLINE perfect! Probably need some coffee to stay awake during the night ;)
1,"@AIRLINE flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)"
0,"Keep Waiting, time does not cost anything for @AIRLINE hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9"
1,@AIRLINE got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉
0,@AIRLINE so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper
0,@AIRLINE Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today.
0,"@AIRLINE Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?"
0,@AIRLINE 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!
1,@AIRLINE I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!
0,"@AIRLINE I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight"
0,@AIRLINE 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED???
0,"@AIRLINE I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice."
0,@AIRLINE sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience
0,"@AIRLINE Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm."
0,"@AIRLINE Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you"
0,@AIRLINE AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive
1,@AIRLINE Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK
0,@AIRLINE how we looking on getting those bags to Lusaka
0,@AIRLINE thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2
0,@AIRLINE a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its
0,@AIRLINE or did you mean 24-26?
0,@AIRLINE who can tell me where they are?
0,@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!
0,@United also ran out of water and refused service #costumerservice #legit #jk
0,@AIRLINE only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason.
0,"@AIRLINE It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM"
0,@AIRLINE @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should
0,@AIRLINE Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems
0,"@AIRLINE Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP."
0,"@AIRLINE I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option."
0,@AIRLINE  ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?
0,"@AIRLINE My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?"
0,@AIRLINE I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on
0,"@AIRLINE your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!"
0,@AIRLINE hahahaha! This is crazy! Well here's to another night at the airport!!
0,@AIRLINE good to know NOW!  Three sets of travelers in just 20 mins standing here waiting for mins to pass by.
0,.@AIRLINE yes and not boarding at 6:44. Good luck with that. Push wheels up to reality.  Dare you.
0,"@AIRLINE FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said ""well i was Late Flight"""
0,@jetblue is the website down? Can't print boarding pass
0,@AIRLINE ticket issued whilst delivering your customers.
0,@AIRLINE worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed
0,@AIRLINE @stephenrodrick Your team needs to build capacity
0,"@AIRLINE just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams."
1,@AIRLINE i hope i get the opportunity to join the team with this job opening!
0,"@AIRLINE flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible"
0,"@AIRLINE ""Able""? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?"
0,@AIRLINE - answer the phones.  Trying to change a reservation and haven't been able to get a human to pick up in two days.
0,@AIRLINE car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait
1,@AIRLINE so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider
0,"@AIRLINE thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!"
1,@AIRLINE DONE!! thank you so much!!
0,@AIRLINE I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them
1,@AIRLINE thnx!
1,@AIRLINE she also appreciated having her very own hashtag! :) #lucycat
0,"@AIRLINE, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements"
0,@AIRLINE I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing
0,@AIRLINE that is the most useless tweet I've ever seen out of you.
1,@AIRLINE fantastic thanks! Will try and tweet a photo of the view :)
0,@AIRLINE I just sent it over
0,@AIRLINE not to mention its a three hour wait to get an agent on the phone.
0,@AIRLINE any chance you could help rebook?? My flight Cancelled Flightled
1,@AIRLINE Gate Agent Alavera is amazing
0,@AIRLINE rented van drove 250 miles with 6 strangers.  Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0
1,@AIRLINE Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)
0,@AIRLINE from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day
0,@AIRLINE Customer service said it was a known problem that they were using same confirmation numbers for domestic and international
0,@AIRLINE - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???
0,@AIRLINE I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks
0,@AIRLINE OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.
0,"@AIRLINE it was 1838, almost 5 hours Late Flight due  to mechanical."
0,"@AIRLINE sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city."
0,@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl
1,@AIRLINE nice and early back home! http://t.co/geG4nghmIE
0,"@AIRLINE, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484"
0,"@AIRLINE Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, ""Unable to price"". Please help!"
0,@AIRLINE That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015
0,@AIRLINE and now that flight pushed back to 2:35pm departure.
0,@AIRLINE we had to sit in the airport a long periolodicly time. the planes were nasty
1,"@AIRLINE it was amazing, and arrived an hour early. You're too good to me."
1,"@AIRLINE you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all"
0,"@AIRLINE crew has been notified, passenger moved but water not fixed. Now on tarmac two hours"
0,@AIRLINE I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent
0,@AIRLINE Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :)
0,@AIRLINE Why is there no contact email for customer complaints?
0,@AIRLINE all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help
0,@AIRLINE that's cool - now what?
0,@AIRLINE to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail
0,@AIRLINE on hold for 2 hours. You know what just keep my money
0,@AIRLINE   Not good. On hold for over an hour. http://t.co/wSgYckCIIO
0,@AIRLINE tell the flight from clt to srq 5080 to wait!!!!!!
0,@AIRLINE just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_
0,"I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @AIRLINE"
1,@AIRLINE Thanks to supervisor Miriam who provided me with great customer service. #finally
0,@AIRLINE thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back
0,"@AIRLINE and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather."
0,"@AIRLINE AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame"
0,@AIRLINE Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.
0,"@AIRLINE  Dear American, when did 2 hour hold times become the industry standard?  Have you heard of additional staffing during weather?"
0,@AIRLINE help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus
0,"@AIRLINE She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have ""planned better."""
1,@AIRLINE Great service from PBI to HPN! Thanks.
0,"@AIRLINE Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted.  No meal voucher?"
0,"@AIRLINE - Envoy Airlines is a disgrace to the AA family.  Nothing but delays and Cancelled Flightlations, week after week."
0,@AIRLINE supervisor humiliated us and was uncompromising. We were completely blindsided!
1,@AIRLINE 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal
0,@AIRLINE the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane
0,"@AIRLINE Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?"
0,@AIRLINE site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX.
1,@AIRLINE is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe
0,@AIRLINE but we are on All Nippon now (booked by United to replace the one we missed).
0,@AIRLINE are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol
0,"@AIRLINE sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off."
0,@AIRLINE I did it but there was a problem in the link from the email for check-in. thanks
0,@AIRLINE  been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @AIRLINE  #BNA
1,@AIRLINE Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.
0,@AIRLINE can you get a gate for UA4727?  Turrible.
0,"@AIRLINE 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and..."
0,"@AIRLINE 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA."
0,"@AIRLINE You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!"
0,"@AIRLINE doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @AIRLINE 2 CABO thx http://t.co/VbUxfPCKfa"
0,@AIRLINE new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail
0,@AIRLINE @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply
1,@AIRLINE I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh
1,"@AIRLINE its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx"
0,@AIRLINE question - was given food vouchers but can't use on plane..how   come
0,@AIRLINE So I guess you can get to the airport too early!  Need to wait 10mins to checkin. Really?
0,"@AIRLINE @Gregm528 well there is certainly nothing happening ""in front"" of the scenes. #Noaccountability  #disappointing"
0,@AIRLINE How do I stop getting credit card apps? I already have a card!
0,"Sorry for unfollowing, @AIRLINE"
0,@AIRLINE 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR
0,@AIRLINE My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight.  Completely dissatisfied with @AIRLINE
1,@AIRLINE always when I fly SW. #loyalRRmember
0,"@AIRLINE - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting"
1,"@AIRLINE @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!"
0,"@AIRLINE @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer"
0,"@AIRLINE Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet."
0,@AIRLINE yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.
1,"@AIRLINE Great, thanks. Followed."
0,"@AIRLINE yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves."
0,@AIRLINE half an inch of snow in Charlotte #overwhelming
1,@AIRLINE well have all day and all the time in the world
0,@AIRLINE I've flown you many years without a complaint. You should start listening to your customers.  You went from first to worst
1,@AIRLINE first time flying with you. You've definitely won me over!
0,"@AIRLINE the person I talked to couldn't do anything not normally available online other than the ""no charge"" part."
1,"@AIRLINE thanks, just sent :)"
0,"@AIRLINE Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear"
0,"@AIRLINE no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation"
0,"@AIRLINE I'd love to take my seat, but it appears as though someone already has.  #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb"
0,@AIRLINE I'm over that honestly just would like to get going on the journey.
1,Yes!! Thanks so much!!! 💜“@AIRLINE: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”
1,@AIRLINE Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!
0,"@AIRLINE, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?"
1,@AIRLINE thanks so much. Can't wait to fly with you guys :)
0,"@AIRLINE new tag line ""but we got you there alive!"""
0,@AIRLINE well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA
0,"@AIRLINE Either is fine. However, plundering my hard-earned dollars is not fine."
0,@AIRLINE why are @AIRLINE gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire
1,@AIRLINE Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance
0,"@AIRLINE I'm not sure it will have ""next time""..."
0,@AIRLINE that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help
0,@AIRLINE I called the EP line and 4 hours Late Flightr I was called back.  I sat on hold for over a hour to US Airways and then cut off
0,"@AIRLINE - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight...."
0,@AIRLINE I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk
0,"@AIRLINE asked her why needed to take yellow tag off. She said, ""because I told you to!"" Expect a personal apology from her- unacceptable!"
0,@AIRLINE It's sad how I can't afford any long distance trips though. :/
0,"@AIRLINE...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH"
1,@AIRLINE will do. Just need to get CVG.... and my bag too. Thanks
0,@AIRLINE tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.
1,@AIRLINE thank you very much.
1,"@virginamerica Well, I didn't…but NOW I DO! :-D"
0,@AIRLINE: why no charging station in SAN?
0,@AIRLINE Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame.
0,". @AIRLINE 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines"
0,@AIRLINE answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @AIRLINE flight tmw.
0,"@AIRLINE well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore."
0,"@americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ"
0,@AIRLINE why does the customer service have rather inconsistent information
0,@AIRLINE Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou
0,@AIRLINE Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?
1,@AIRLINE yes please
0,@AIRLINE no i use to skyscanner and travel agency and i called u . You said you should call travel agency but
0,@AIRLINE the Premier desk was able to rebook me with our friends at @AIRLINE. Only problem is now I have to pay for a checked bag :/
1,@AIRLINE YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
0,"@AIRLINE I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!"
1,@AIRLINE thanks!
0,"@AIRLINE Please don't trivialize me.  This is a joke, not a slow day or slow experience"
1,"@AIRLINE I'll stick with my United flight. Thanks, though. Effort is much appreciated."
0,"@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need."
0,@AIRLINE apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.
0,@AIRLINE got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks
1,@AIRLINE thanks so much just had to make a Cancelled Flightlation! I've sent u the info.
0,"@AIRLINE @AIRLINE me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents"
0,@AIRLINE: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?
0,@AIRLINE - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund
1,@AIRLINE has the best customer experience via twitter - huge fan!!!
0,"@AIRLINE Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx"
0,Haha! @AIRLINE: Our fleet's on fleek. http://t.co/KmaNLdQbh4”
1,@AIRLINE provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness
1,"@AIRLINE Thanks, you guys are the best"
0,@AIRLINE have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through
0,@AIRLINE @AIRLINE spent hundreds to rectify the situation and you guys go quiet
0,@AIRLINE 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink
0,@AIRLINE is a joke.  Lots of angry people at IAH this AM.
0,"@AIRLINE You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?"
0,@AIRLINE spending the afternoon @ Mia. Not your fault.  No lounge? Very inconvenient.
0,@AIRLINE and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams
0,@AIRLINE still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.
0,@AIRLINE 5 hours on the phone waiting for a call back to find my luggage #shameonyou
0,"@AIRLINE Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA"
1,@AIRLINE Thanks for the information!
0,"@AIRLINE Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville."
0,@AIRLINE @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!
0,"@AIRLINE Its not that I wasn't offered ""perks"" by @AIRLINE.  I ASKED and was told, ""NO."" #thenewamerican"
0,"@AIRLINE I was... 4 tomorrow. I missed my meeting today, & it was pointless 2 pay hotel today when the purpose of my trip has been screwed"
0,@AIRLINE Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?
0,@AIRLINE thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.
0,"@AIRLINE lost my wife's luggage and nobody gives you and answer, all they say is go here or call there."
0,"@AIRLINE Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?"
0,@AIRLINE I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues
0,"@AIRLINE @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!"
0,@AIRLINE I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful
0,@AIRLINE I am still in the airport waiting for my flight.
0,@AIRLINE AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.
0,@AIRLINE I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.
0,@AIRLINE why is the buffalo flight so Late Flight?
0,@AIRLINE does not fit in 140
0,"@AIRLINE frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United."
0,@AIRLINE I just need to get to RIC tonight. I've been in EWR for 24hrs now.
0,"@AIRLINE flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!"
0,@AIRLINE Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)
0,"@AIRLINE 11 out of 11 delayed flights, you suck and getting worse"
0,@AIRLINE called your service line and was hung up on. This is awesome. #sarcasm
1,"@AIRLINE landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS"
1,@AIRLINE Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint
0,@AIRLINE has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible
0,"@AIRLINE Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy"
0,@AIRLINE thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating
0,"@AIRLINE No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours..."
1,@AIRLINE shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout
0,@AIRLINE Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.
1,“@AIRLINE: @hegshmeg O” thank you for that elaborate response
1,@AIRLINE has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8
1,@AIRLINE  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.
0,"@AIRLINE Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF?"
0,@AIRLINE airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines
1,@AIRLINE thank you! I'm excited to fly with you for the first time.
0,@AIRLINE why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating
0,@AIRLINE Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable
0,@AIRLINE I hope you lose the next govt contract
0,@AIRLINE I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?
0,@AIRLINE Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡...
0,"@AIRLINE well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ"
0,@AIRLINE grouchy about this flight 636 #complimentarybeveragesneeded
0,@AIRLINE $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility
0,@AIRLINE Jan 5? That's not summer http://t.co/TpzhjX7Hbt
0,@AIRLINE thanks for the response - flight time has passed - rebooked now
0,@AIRLINE we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572
0,@AIRLINE you want me to talk to the wall?
1,@AIRLINE cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx
0,@AIRLINE #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!
1,@AIRLINE thank you!
1,@AIRLINE yes to more food! Add some gluten free options while you're at it
0,@AIRLINE Pooling and gifting are completely different.  I shouldn't have to be charged $375 to send points.  Its disgusting.
1,@AIRLINE has the most INCREDIBLE customer service I've ever experienced! So refreshing!
0,@AIRLINE disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ✌️out.
0,@AIRLINE but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?
0,@AIRLINE @AIRLINE need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem
0,@AIRLINE UA938 ORD-LHR.  bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!
0,@AIRLINE I'm not booked on a 1:30 return flight..
0,@AIRLINE continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue
0,@AIRLINE were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w/ the plane. Any idea on how much longer?
0,@AIRLINE they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8
0,@AIRLINE yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.
0,@AIRLINE what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone
1,@AIRLINE i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.
0,"@AIRLINE yup, it just happens way too often...5 times in the last 12 months"
0,@AIRLINE I've used you guys for 10 years but after this experience I will NEVER EVER use you again.
0,@AIRLINE apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.
0,@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G
0,"@AIRLINE after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??"
0,@AIRLINE @AIRLINE and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else
1,@AIRLINE Thank you for the prompt response. I will email Late Flightr today.
0,@AIRLINE submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days
1,@AIRLINE how about a drink voucher for the next flight?? #winkwink
0,@AIRLINE now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ
0,@AIRLINE Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!
0,@AIRLINE not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks
0,@AIRLINE so apparently all of your computers crashed at BWI?  Any update on when flights will be moving?
0,@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....
0,@AIRLINE there's is nothing there because apparently I have to connect them for that to be true.
0,@AIRLINE Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?
1,@AIRLINE on the plane now!  Hopefully no longer at the mercy of the playlist!  Thanks!
0,@AIRLINE I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi
1,@AIRLINE Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue
0,"@AIRLINE By ""answering as fast as they can"", you mean hanging up on every call?"
0,"@AIRLINE we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle."
0,@AIRLINE we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon
0,@AIRLINE yup 1:34 minutes was my limit of waiting on hold so thanks for nothing
0,@AIRLINE now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs
0,"@AIRLINE TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL ""No hanger open"" & ""a pile of snow""?  #terriblecommunication"
0,@AIRLINE When I check online it states status closed. What does this mean? As I have yet been able to reach a live person...
0,"@AIRLINE next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner."
0,@AIRLINE Strike Three!!! You guys suck!!!
1,@AIRLINE Jackpot!  #legroom http://t.co/ZO2iceG4lI
0,@AIRLINE this may be the last time I fly your airline.
0,@AIRLINE no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines
0,@AIRLINE so great AA1103 sitting for an hour first technical problems now what?
1,@AIRLINE.   50th Anniversary on April 10th. Still. Sweethearts.  Companions.  Lifetime.  Sons.  Families. Love.
0,@AIRLINE @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!
0,"@AIRLINE If it's in my backpack, why do I need to see agent?"
0,@AIRLINE we have posted your response on facebook for everyone to see people are appalled by your lack of concern
0,"@AIRLINE I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" 😩"
0,@AIRLINE @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload
0,@AIRLINE should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver
0,"@AIRLINE @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers."
0,@AIRLINE My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?
0,@AIRLINE Why would you charge money to transfer points to someone?
0,@AIRLINE just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online
1,@AIRLINE twitter team. you guys killed it for rescheduling me asap. thank you!
0,@AIRLINE 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter
0,"@AIRLINE Great!  I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable."
1,@AIRLINE Thanks for the upgrade- please try to get my company to approve more business class travel.
0,@AIRLINE ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.
0,@AIRLINE How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst
1,@AIRLINE thank you
0,".@AIRLINE glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service"
0,@AIRLINE WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.
1,@AIRLINE Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl
1,@AIRLINE thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed
0,@AIRLINE @SDFAirport  I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour #peeved
0,@AIRLINE so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers
1,@AIRLINE thanks
0,@AIRLINE I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...
1,@AIRLINE Great! I'm ready to go home.
0,@AIRLINE u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2
1,@AIRLINE you guys rule. I will DM you. <3 Thank you.
1,@AIRLINE on Sunday! Can't wait! See you then
0,@AIRLINE two delayed flights today that weren't weather reLate Flightd. Keep up the good work!
1,"Nice RT @AIRLINE: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX"
0,@AIRLINE I will never choose @AIRLINE over you again! #getmeoffthisbird
0,@AIRLINE you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient.
1,@AIRLINE surprisingly quick response time by you and them. Thanks!
0,@AIRLINE actually we aren't. Still parked here.
0,"@AIRLINE Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable"
0,@AIRLINE why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!
0,@AIRLINE - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.
1,@AIRLINE Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f
1,@AIRLINE thank you! Love united!! Have 4 flights today!
1,@AIRLINE I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.
0,"@AIRLINE diverged to Burlington, Vermont. This sucks."
0,@AIRLINE load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?
0,@AIRLINE I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm
0,@AIRLINE This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...
0,"@AIRLINE very disappointed I wasn't ""allowed"" to change seats after checking in early online for a flight tomorrow morning."
0,"@AIRLINE lies,lies,lies.  Worst travel experience of my life. Day 2 no clothes on vaca.  #lostluggage #unprofessional #pit #mia"
0,"@AIRLINE Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service."
0,"@AIRLINE ruined our honeymoon by causing us to miss our international flight, and now we are stranded."
0,"@AIRLINE my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)"
0,@AIRLINE All flights are booked . They are saying I have to wait until tomorrow.
0,"@AIRLINE
 Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag."
0,"@United Wonder why people hate dealing with airlines?  Ridiculous and inflexible ""policies"".  I need a phone number and a resolution.  Now."
1,@AIRLINE I hope you like the photo :) http://t.co/p7fSLuxEGW
0,@AIRLINE when will sw return to customer service?  Business travelers made sw now sw ignores us.
0,@AIRLINE Yes there were PLENTY of seats available.  So why did Vicky Thomas refuse to give one to a million mile flyer?
0,@AIRLINE you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(
0,@AIRLINE the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies
0,@AIRLINE Unhappy with 4 hour delayed flight.. Missed dinner
0,@AIRLINE so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good
0,@AIRLINE The pilot told us they would release bags as well as offer hotel vouchers. Neither happened.
0,@AIRLINE we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!
1,@AIRLINE got it. Thanks
0,@AIRLINE cut it. Put me on a flt tomorrow.
0,@AIRLINE How many agents do you have working to handle the thousands of calls?
0,@AIRLINE On hold for two hours and it timed-out on me. Great system you got there.
0,@AIRLINE was trying to change a flight online but got an error can you help via DM?
0,"@United the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner."
1,@AIRLINE   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.
0,"@AIRLINE Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told "" I don't feel like dealing with it"" 😒"
0,"@AIRLINE AND my rebooked flt isn't until Monday??  AND I don't get a voucher for a hotel?!  Never again, US airways."
1,@AIRLINE worked out after all. Thanks for your immediate reply!!
0,@AIRLINE it's not letting me DM you !!
1,@AIRLINE I <3 pretty graphics. so much better than minimal iconography. :D
0,@AIRLINE cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @AIRLINE @Delta they take
0,@AIRLINE they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever
0,@AIRLINE 15.99 for wireless?  Was 6.99 epic #fail . #greedy #piggy you are the worst!
0,@AIRLINE misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines
0,"@AIRLINE And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues."
0,@AIRLINE Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26
0,@AIRLINE you guys suck at JFK tonight -- oh this MORNING!!!
0,@AIRLINE also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.
1,"@AIRLINE not frustrated, just an idea! Great crew. Thanks! #happycustomer"
0,.@AIRLINE I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight
0,@AIRLINE that's not a answer!
0,"@AIRLINE -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines."
0,@AIRLINE now what? You Cancelled Flightled my flight again... Are you paying for my hotel?
1,@AIRLINE All pieces were found and safely delivered to our home this afternoon.
0,@AIRLINE hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!
1,@AIRLINE @FortuneMagazine friendliest employees
1,@AIRLINE I am all about the in flight artisanal cheese and wine pairing.
0,@AIRLINE how long are you going make us sit in this plane while they repair it? Could I at least get a beer???
0,"@AIRLINE Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked."
0,"@AIRLINE I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach"
0,"@AIRLINE Stopped flying @AIRLINE 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback"
0,@AIRLINE Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn
0,"@AIRLINE I sure hope you all can fix @AIRLINE. Good luck, their service sucks. #nexttimeiwillflysouthwest"
1,@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc
0,"@AIRLINE I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper."
1,@AIRLINE Looking cool
1,"@AIRLINE on the DL, send Ethan some new pants and some ""white revive"" laundry tabs. He's a great guy, good crew, he's just, err, single."
0,@AIRLINE cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...
0,@AIRLINE after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help
1,"@AIRLINE they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)"
1,@AIRLINE their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!
1,@AIRLINE @BrandsSayingBae well here we go
0,@AIRLINE silence is very telling
0,@AIRLINE I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.
1,@AIRLINE Will do. I appreciate the response.
0,@AIRLINE considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?
1,@AIRLINE shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP
1,@AIRLINE I would go anywhere JetBlue goes.
0,"@AIRLINE got txt  40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight."
0,@AIRLINE when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!
0,@AIRLINE have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.
0,@AIRLINE i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!
0,@AIRLINE That's not weather reLate Flightd.  You are just being nice and blaming the weather.  Airport just wasn't prepared. Investigation time.
0,@AIRLINE cardholder is flying.  We both have us airways and advantage cards which is more frustrating.
0,@AIRLINE There is an error w/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?
0,@AIRLINE tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!
0,@AIRLINE Could this email be resent as it doesnt appear to have arrived.
0,@AIRLINE wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass
1,@AIRLINE @annricord Great! Appreciate it😊
0,@AIRLINE well my mom called earlier and you guys had her on hold for close to an hour
0,"@AIRLINE, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!"
1,"@AIRLINE thanks, that would be awesome."
0,".@AIRLINE it will be because I'm moving to @AIRLINE because of @AIRLINE talk, no service"
0,"@AIRLINE 4hrs Late Flightr i get a call back, and immediately disconnected"
0,@AIRLINE the worst first class boarding service I ever had.
0,@AIRLINE i will be on this plane while on the ground longer than i will be in the air. US5235
0,@AIRLINE I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.
1,"@AIRLINE I'm excited too, but perhaps you could scale your excitement back by a few weeks..."
0,"@AIRLINE yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you."
0,@AIRLINE so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!
0,"@AIRLINE should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?"
0,@AIRLINE As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.
0,@AIRLINE 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @AIRLINE
1,@AIRLINE thank you.
1,@AIRLINE Thanks for your great customer service today & for helping me get all my travel sorted out!
0,"@AIRLINE, and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING"
0,@AIRLINE now you don't know where my luggage is?  Seriously?
0,@AIRLINE you said this last time. It doesn't take 6 weeks to reply to an email.
0,@AIRLINE And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!
0,See what you started now @nytimes RT @AIRLINE: Our fleet's on fleek. http://t.co/atd2Sm8HF4
0,@AIRLINE @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now.
0,"@AIRLINE And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice"
0,"@AIRLINE @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked."
0,@AIRLINE unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED
0,@AIRLINE doesn't even have gluten free peanuts. whyyy me??
1,@AIRLINE  hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM
0,"@AIRLINE Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr""."
0,“@AIRLINE: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic
0,@AIRLINE Another dead end.  They only handle AA L&F.  They gave me the same failed # I already had. 610-362-7498(99) VM full.  #lost
1,@AIRLINE Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request
0,@AIRLINE I need assistance reFlight Booking Problems a flight from dfw to lit
0,@AIRLINE is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united
1,@AIRLINE now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍
1,@AIRLINE Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays
1,"@AIRLINE @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat"
0,"@AIRLINE UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues"
0,@AIRLINE I've been on hold for 30 minutes and counting. #unacceptable
1,@AIRLINE thanks JB!! This is why I 💙 you!
0,@AIRLINE Then told to offload because the captain was over hours? This has been a terrible experience.
0,"@AIRLINE not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever."
0,@AIRLINE landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer
0,@AIRLINE sloppy stuff you don't see anymore - united has raised my expectations - this team was poor
0,"@AIRLINE Freakin"""
1,@AIRLINE he loved the #natural #beefjerky snacks😉
1,"@AIRLINE Thank you, @AIRLINE!  Your fare to from DTW to DCA was much lower than @Delta and @AIRLINE!  Thank you! You won me over!"
1,@AIRLINE DM sent.  Thanks.
1,@AIRLINE thank you!
1,@AIRLINE ok thank you we were told ground delay due to snow.
0,@AIRLINE is that the same reliable system couldn't find my info and then said it refund my credit card ?
0,@AIRLINE I'm still trying to get things worked out and you have yet to respond back.
0,@AIRLINE error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2)
0,@AIRLINE still waiting for a flight... I should get my money back
0,@AIRLINE claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.
0,@AIRLINE You suck!!  Do you even know the meaning of contingency plan?????
0,@AIRLINE @AIRLINE how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround
0,@AIRLINE strikes again...lost bags. And two of them. #theworst
1,@AIRLINE he is so excellent and so reliable :) #happycustomer
0,"@AIRLINE to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service"
0,@AIRLINE that doesn't really answer my question. Maybe if I provide more details you can give me clarification...
0,"@AIRLINE sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?"
0,@AIRLINE you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I  would Buyer beware
1,@AIRLINE I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.
0,@AIRLINE so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards
0,@AIRLINE I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?
0,@AIRLINE No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either.
0,@AIRLINE flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on
0,@AIRLINE what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...
0,@AIRLINE Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU
0,@AIRLINE has the absolute worst customer service when trying to reach them by phone.
0,@AIRLINE  is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!
0,@AIRLINE EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071
0,@AIRLINE Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter
1,@AIRLINE just got mine..now where to go??
1,@AIRLINE oh no worries. Just have never seen that before until today. I mean…it is a great card 😀
1,"@AIRLINE appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital."
1,@AIRLINE  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy
1,@AIRLINE simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!
1,@AIRLINE thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!
0,"@AIRLINE again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it."
0,"@AIRLINE Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week."
1,@AIRLINE so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏
0,@AIRLINE you are the worst airline. Congrats!!
0,"@AIRLINE Your ""Loyalty Team"" basically flipped me off via phone, but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL"
1,"@AIRLINE @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service"
0,"@AIRLINE sorry, I hate united. i won't get to see my family until Thursday"
0,"@AIRLINE while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way."
1,@AIRLINE thank you for the reply.  I will fill out the form and submit it as requested.  Good to know you're paying attention!
0,@AIRLINE undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail
1,@AIRLINE Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU
1,@AIRLINE 1632 was phenomenal frm gate (SEA) to gate (IAD)
0,"@AIRLINE troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI"
0,"@AIRLINE Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies."
1,@AIRLINE These are some awesome photos. Thanks for sharing! 😁
0,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg
0,"@AIRLINE where's my bag?  You called at noon promising it today, would like an update like your website promises.  I need that bag!"
0,@AIRLINE too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!
0,"@AIRLINE my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated"
0,@AIRLINE I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks
0,"@AIRLINE I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip"
0,@AIRLINE flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago
1,@AIRLINE Only way to fly! #Elevate #Gold
0,@AIRLINE No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.
0,1/2 @AIRLINE Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.
0,"@AIRLINE still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing"
1,@AIRLINE you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure
0,@AIRLINE flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel
1,@AIRLINE for the record- Rozana at Newark was lovely and helpful. #choosekind
0,"@AIRLINE customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN"
0,@AIRLINE I already let them know and sent 4 complaints.  Got a call back finally when I was asleep and there is no return call back #
0,@AIRLINE your checkin system is #poor
0,@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time.  Thanks @United!
0,@AIRLINE it's the poor customer service that I have a problem with!!!!!
0,"@AIRLINE 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here"
0,@AIRLINE friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke
0,@AIRLINE poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend
0,@AIRLINE when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX
0,@AIRLINE fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#.  Need help.
0,@AIRLINE 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.
0,@AIRLINE why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!
0,@AIRLINE Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!
1,@AIRLINE @beantownmatty Sounds like a date!
1,@AIRLINE in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!
0,@AIRLINE Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA)
1,"@AIRLINE another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?"
0,@AIRLINE been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!
0,@AIRLINE If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!
1,@AIRLINE Got my bags this morning! Thanks!
0,"@AIRLINE again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember"
0,"@AIRLINE My flight was delayed and rerouted, and not so much as a ""sorry for your inconvenience"" from the check-in agent? #notimpressed"
0,"@AIRLINE we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?"
0,@AIRLINE got it wish they would communicate more w us
0,@AIRLINE Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.
0,"@AIRLINE this is ridiculous.  I have a 6:00 AM flight and two hours of rest, wasted!!!"
0,"@AIRLINE don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable."
1,@AIRLINE I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA
1,@AIRLINE @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.
0,@AIRLINE I spent an hour on the phone with them and got no where at all
0,@AIRLINE Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com
0,@AIRLINE now on hold for 2 hrs 20 min. This is ridiculous
0,"@AIRLINE missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them"
0,@AIRLINE ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB
0,"@AIRLINE your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?"
0,"@AIRLINE you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?"
1,@AIRLINE thanks.  If you have another method also that would be nice.  Appears to be a design flaw
0,@AIRLINE flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!
1,@AIRLINE Then en route to the airport the rebooked ticket was refunded.
1,@AIRLINE Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!
0,@AIRLINE Why is it taking 12 years to fly home to Dallas? Get your shit together.
0,"@AIRLINE Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP"
0,@AIRLINE Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!
0,"@AIRLINE I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?"
0,@AIRLINE great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎
1,@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi… http://t.co/NY6CS7jRuV
1,@AIRLINE keep up the good work.  Got me to my destination safe and on time today
0,"@AIRLINE you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need"
1,@AIRLINE u the real MVP http://t.co/jWL26G6lRw
0,@AIRLINE yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.
1,@AIRLINE thank you for the assistance
0,@AIRLINE Easily the most ridiculous experience trying to spend money with your company.
0,@AIRLINE sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?
0,@AIRLINE She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.
0,@AIRLINE Your onboard wifi is so bad it's taking me 20 minutes to send this tweet.  Working is off the table. #disappointed
0,@AIRLINE - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining
0,@AIRLINE okaaaaay UGH IM 8 MIN AWAY
1,@AIRLINE How about some free drinks on the flight back for the free promo?
1,Just got off the phone @AIRLINE customer service. Only 8 minutes to get my issue resoled. You guys are awesome.
0,"@AIRLINE Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage http://t.co/KkwiwI97A4"
1,@AIRLINE Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday
0,@AIRLINE I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .
0,@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.
0,@AIRLINE delayed flight bummer
0,@AIRLINE just filled it out. Hope someone responds before we book our next trip.
0,@AIRLINE now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁
0,@AIRLINE 40 minutes on tarmac now. That's after 9 hour delay.
0,@AIRLINE I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.
1,@AIRLINE and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!
1,@AIRLINE Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation #
0,@AIRLINE need to learn how to treat people with respect and just a little dignity. #FAIL
0,"@AIRLINE If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using ""weather"""
1,@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0
0,@AIRLINE Monday evening.
0,@AIRLINE she's standing here on her cell no announcements no info #thismosaicnothappy
0,@AIRLINE - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!
0,@AIRLINE The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.
1,@AIRLINE shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou
0,@AIRLINE your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else
0,"@AIRLINE $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice"
0,@AIRLINE when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..
0,"@AIRLINE his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money"
0,@AIRLINE you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail
0,@AIRLINE I been on hold with U for 40mins wasting my time and $ & I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT
0,@AIRLINE I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?
0,@AIRLINE WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO
0,@AIRLINE we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.
0,"@AIRLINE I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?"
0,"@AIRLINE because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim."
0,@AIRLINE We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?
0,"@AIRLINE your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop"
0,"@AIRLINE wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!"
0,@AIRLINE that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.
0,@AIRLINE luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.
0,@AIRLINE Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere
0,@AIRLINE can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are...
0,"@AIRLINE get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps."
1,@AIRLINE good work by flight 1798 crew.  #Chairman's recognition even in coach.  Too many #missedupgrades Late Flightly.  What's up with this?
1,@AIRLINE male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him
0,@AIRLINE thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket
0,@AIRLINE 2 bad planes & 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.
1,@AIRLINE Very nicely done. 👏
0,@AIRLINE is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do
0,@AIRLINE Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have
0,@AIRLINE your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.
1,@AIRLINE service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler
0,@AIRLINE wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated
0,"@AIRLINE i have never been treated so poorly by an airline in my life, as a military family we do alot of flying.."
0,"@americanair seriously, pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF"
0,"@AIRLINE Already planning my local boycott for Washington, D.C. Area."
0,"@AIRLINE that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on."
0,@AIRLINE none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid
0,@AIRLINE I was happy to purchase the upgrade. If only it was avail on my next flight.
0,"@AIRLINE flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?"
0,@AIRLINE ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready
0,@AIRLINE Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..
0,@AIRLINE I don't think I'll be testing those waters out on my own dime again.
0,@AIRLINE - #epicfail from a former gate agent in PIA!  He walked away and quit! Luckily a responsible PIA agent saved the day!
0,@AIRLINE just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare
0,"@AIRLINE unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email.  Thank you"
0,"@AIRLINE Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me."
1,"@AIRLINE TYVM USAir, Happy Night@ <3"
0,"@AIRLINE I received 1 bag last night, I am still missing the other one."
0,@AIRLINE I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated.
0,@AIRLINE my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight
0,@AIRLINE making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL
0,"@AIRLINE Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE."
1,"@AIRLINE ok, have sent u info via DM. I appreciate your help and consideration. 😊"
0,"@AIRLINE not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks"
1,@AIRLINE @SacIntlAirport Feels like a good day to fly!!  Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome
0,@AIRLINE 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?
0,@AIRLINE Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling.
0,"@AIRLINE According to TV passenger interviews, the landing was far from ""uneventful"" with heavy (panic) breaking to"
0,"@AIRLINE This must be a drone “@AIRLINE: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you..."""
0,"@AIRLINE well, now saying our flight is going to be Cancelled Flighted & that by not changing earlier, we missed our chance to get out tomorrow. 1/2"
1,@AIRLINE thanks for your reply. It was flight 1572.
0,@AIRLINE @abigailedge Another glitch??
0,@AIRLINE how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance
0,@AIRLINE your website sucks donkey dicks. Just thought you should know. All best.
1,@AIRLINE great.
0,@AIRLINE should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m
0,@AIRLINE 2nd Late Flight flight today
0,"@AIRLINE Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! 😕"
0,@AIRLINE them and @AIRLINE
1,@AIRLINE @DAI_President Good luck at DFW this evening AA!
0,@AIRLINE on flight 1839 waiting for weight and balance info for the past 30 minutes!!!
1,@AIRLINE love them! Always get the best deals!
1,@AIRLINE YES please....How do we get that companion pass?
0,@AIRLINE my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!
0,@AIRLINE pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr
0,@AIRLINE It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr
0,@AIRLINE I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U
0,@AIRLINE ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?
0,@AIRLINE I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant
1,"@AIRLINE got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a… http://t.co/lwOtKIEKGU"
0,@AIRLINE already Flight Booking Problems next week's trip on @AIRLINE  thanks for making the choice so easy #disunited #unfriendlyskies #servicefail
0,"@AIRLINE ; @AIRLINE US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions."
0,@AIRLINE had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.
0,@AIRLINE #delayed again! You're killing me Late Flightly!
0,@AIRLINE got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6
0,@AIRLINE did a pre schooler develop your app? The thing crashes every single time.
0,.@AIRLINE i'm sorry.  Boarding chaos is underway.  Please query again post scrum.
0,@AIRLINE worst flight experience I've ever had. Will never ever fly your airline again.
0,@AIRLINE why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax
1,@AIRLINE Fabulous - thank you so much! Looking forward to taking to the skies with you! :)
1,@AIRLINE I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!
0,@AIRLINE they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek
1,"@AIRLINE pilot: ""Don't worry folks there's a backup for the backup for every part of this plane."" Thanks guy"
0,@AIRLINE second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..
0,@AIRLINE I don't want to seem crazy! Have already asked twice!
1,@AIRLINE yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G
0,@AIRLINE The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.
1,@AIRLINE of course !!!!
1,@AIRLINE i hope i can be apart of the team with this job opening!
1,@AIRLINE Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX
0,"@AIRLINE 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE"
0,"@AIRLINE Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?"
0,@AIRLINE @AIRLINE we are missing our connection due to delay out of LAS. What are we supposed to do now?
1,.@AIRLINE Thx for the follow up. Just sent DM
1,@AIRLINE A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!
0,"@jetblue well, we're on our way now, but more than half my tv channels are just static. 😔"
0,"@AIRLINE That's called throwing ""loyalty"" out the window and trying to give less awards."
0,"@AIRLINE waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to"
1,@AIRLINE flight 437 PHX>ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(
0,@AIRLINE I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer
0,@AIRLINE what's wrong with the plane? Flt 581
0,@AIRLINE just DM'd
1,@AIRLINE those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!
0,@AIRLINE WORST customer service ever!!!
0,@AIRLINE #Unbelievable that for 2 consecutive days I can't get through to a person.  On hold over 2 hours and still going
0,"@AIRLINE It's been 3 weeks and no reply from customer relations yet.  Running out of time, please help.  request: 1-2888155964    thanks"
0,@AIRLINE  we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern
0,@AIRLINE but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.
1,@AIRLINE we don't need anybody else!
0,"@AIRLINE I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue."
0,@AIRLINE sorry doesn't help.  It's midnight PST.  How in the hell am I still on hold after 90 minutes on customer service line?
1,"@AIRLINE @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy"
0,@AIRLINE thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ
0,@AIRLINE I'm flying into DCA my bag is at IAD.  I am already Late Flight for my meetings at work.  I will call the number when I land 😭
0,@AIRLINE @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!
1,@AIRLINE You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.
0,@AIRLINE it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA
0,@AIRLINE I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?
0,Why? 😒 RT @AIRLINE Our fleet's on fleek. http://t.co/I7Ut2ZvHCO
0,@AIRLINE what is the damn delay????
1,@AIRLINE The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.
0,@AIRLINE I have never had such awful customer service and conflicting service. Outrageous.
1,@AIRLINE Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.
0,"@usairways That is appreciated.  However, the system tells you call back Late Flightr then ends the call.  No need to reply, thanks."
1,@AIRLINE thx - fingers crossed they are found.
1,@AIRLINE flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter.  Last one onboard.
0,"@AIRLINE  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26"
0,"@AIRLINE your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??"
0,@usairways @usair   idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando
0,@AIRLINE @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?
1,@AIRLINE - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed
0,@AIRLINE You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins
1,Don't show these to Larry Fedora. RT @AIRLINE: Our fleet's on fleek. http://t.co/qqlzk2jkzR
0,"@AIRLINE It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?"
0,"@AIRLINE seriously, there aren't any reps available to take phone calls? Even for platinum?"
0,"@AIRLINE define ""appreciate"". I doubt the worst major airline in the USA acts on much feedback."
0,@AIRLINE stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline
0,@AIRLINE it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!
0,"@AIRLINE On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!"
0,@AIRLINE On top of that I paid for 1st class and my wife got stuck in coach.
0,"@AIRLINE I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?"
0,@AIRLINE my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways 👿
0,@AIRLINE Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.
0,"@AIRLINE Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49"
0,@AIRLINE I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger
0,"@AIRLINE 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic"
1,@AIRLINE thanks keep me updated just hope I make either of my connections to Killeen Tx
0,"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense"
0,@AIRLINE would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.
0,@AIRLINE been on the phone for 47 minutes...said it would be 10...  Any advice?
0,@AIRLINE don't worry you won't steal my money again
0,"@AIRLINE flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay."
0,@AIRLINE delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag
1,@AIRLINE thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet
1,"@AIRLINE ""Airport snow removal method #22..""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY"
1,@AIRLINE 3 hours and 80 degree difference. Yes please!!  MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D
0,@AIRLINE I did. They told me it was a 40 min wait & they'd call back. It's already been 45 min. Horrible
1,"@AIRLINE well played, ^LO."
0,@AIRLINE flight 3056 still sitting at DFW waiting for baggage to be loaded
0,@AIRLINE I called twice the recording says that it has being delivered to my apt but it is not here ?
0,@AIRLINE False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice
0,@AIRLINE Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW
0,@AIRLINE I'll be sending/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed.
0,"@AIRLINE I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen"
0,@AIRLINE Three hour delay from Miami to London.  None of the other flights today are delayed. Put me on another flight!
1,@AIRLINE would love help getting there today. In #EWR now. Will take any airline and connections. Thx
0,@AIRLINE sure... You've been saying that for as long as I've been tweeting about your obsolete fleet.  Promises are free.
0,"@AIRLINE this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22"
0,@AIRLINE it's sunny and gorgeous in ny actually. What's the real reason?
0,@AIRLINE #flight293 was supposed to depart at 745 and at 815 we still have not boarded.
1,@AIRLINE #thankyou the DAL-AUS route makes my day!!!!
0,@AIRLINE sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg
0,@AIRLINE all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv
0,@AIRLINE are the ones who make it difficult for me.
0,@AIRLINE thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights
1,@AIRLINE it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!
0,"@AIRLINE the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle."
0,@AIRLINE Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.
0,@AIRLINE how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699
1,@AIRLINE  Thank you.
0,"@AIRLINE It was quite enjoyable. 😊 

Except now he's stuck on the runway in Houston. 😕"
0,@AIRLINE were boarding now I'm really not impressed. I've learnt a very valuable lesson .
0,"@AIRLINE last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal."
1,@AIRLINE I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!
0,"@AIRLINE I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎"
0,@AIRLINE My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?
0,"@AIRLINE See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr.  After we boarded, there was a defibrillator issue."
0,@AIRLINE just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...
0,"@AIRLINE you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!"
0,@AIRLINE lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.
0,"@AIRLINE sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags"
1,@AIRLINE thank you! Much appreciation for your help.
0,@AIRLINE I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL
0,"@AIRLINE i tried all day. Have been disconnected due to ""heavy call volume."""
1,@AIRLINE Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.
0,@AIRLINE #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back
1,@AIRLINE thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀
0,@AIRLINE always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence
1,@AIRLINE thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery
0,@AIRLINE yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.
0,@AIRLINE so far I've gotten six different answers
0,@AIRLINE don't ever tweet me again
1,"@United Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY"
0,@AIRLINE I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!
0,@AIRLINE lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux
0,@AIRLINE this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8
1,@AIRLINE Awesome! Thank you! ;)
0,@sarahpompei don't bother wasting your time!  @AIRLINE will send u a form letter & let u choose a gift certificate. #worstcustomerservice
0,"@AIRLINE I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix!"
0,@AIRLINE this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue
0,"@AIRLINE Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded."
0,@AIRLINE no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights
0,"@AIRLINE I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled"
1,@AIRLINE is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember
0,@AIRLINE from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK
1,@AIRLINE good fly!! #United #businessFirst
0,@AIRLINE You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!
1,@AIRLINE #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43
0,@AIRLINE Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail
0,@AIRLINE no they dont.  I think I already said that.  No one responds.  Its an auto response.  Wait is this an auto response??????
0,"@AIRLINE first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough"
0,"@AIRLINE You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent"
0,@AIRLINE   My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles
0,"@AIRLINE, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow."
0,"@AIRLINE You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?"
0,"Too little, too Late Flight. You suck RT @AIRLINE: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options."
0,@AIRLINE Thank you. The website crashing for me.
0,@AIRLINE my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum.  Blegh
0,@AIRLINE Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited
0,@AIRLINE please message me for assistance - can't get through to anyone.
0,@AIRLINE thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted
0,@AIRLINE how are you going to rectify this? Please direct me to your complaints department #stickingToDelta
0,@AIRLINE so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?
1,“@AIRLINE: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;)
0,@AIRLINE no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was
0,@AIRLINE I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare
0,@AIRLINE flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?
0,@AIRLINE Found someone to ask. No answers. Landed almost 40 minutes ago.
1,@AIRLINE no apologies required. I made it home safe thanks to you! Kudos to AA!
1,@AIRLINE @suntoshi I still like you united airlines
0,"@AIRLINE UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well"""
0,"@AIRLINE I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted."
0,".@AIRLINE I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it."
0,@AIRLINE well its been over 4 hours now and still no one has picked up   try paying overtime and bring in more people
1,@AIRLINE LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR
0,@AIRLINE once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!
1,@AIRLINE I will. I love flying with you all. Great service.
0,"@AIRLINE AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire"
0,@AIRLINE flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight
0,@AIRLINE 953 our  fligth Somthing to talk  about this?
0,@AIRLINE u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none
0,"@AIRLINE @AIRLINE 90 min delay thanks to ""maintenance issues"". Thanks for wasting a day."
0,@AIRLINE really nigga.. Ur a fuck boy
1,@AIRLINE thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.
1,@AIRLINE TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock
1,@AIRLINE Got it covered. Thanks!
1,"@AIRLINE @dfwairport Guys, let it go. http://t.co/vOxcghciJi"
1,"@AIRLINE what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!"
0,@AIRLINE now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k
0,@AIRLINE thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer
0,"@AIRLINE Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero."
0,@AIRLINE like they will call me? I'v been trying since yesterday and no one is answering...
0,@AIRLINE already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help
1,@AIRLINE thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon
0,@AIRLINE 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience
1,"chair #selfie ""@AIRLINE: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros”"
0,@AIRLINE lost our luggage. #yay
0,@AIRLINE where are our luggages? With a group and over 20 luggages are lost
1,@AIRLINE #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏
1,@AIRLINE is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!
0,@AIRLINE What was the point of the merger?  Why not just go out of business if your not turning a profit anymore?
1,@AIRLINE about time! Thank you!
0,@AIRLINE what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!
1,@AIRLINE ok! first time flying with you tonight :)
0,"@usairways I've been on hold since 11:30pm how many customer service reps do you have?
 #seriously"
0,"@AIRLINE Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable."
0,@AIRLINE @DelonGerry ual sucks
0,@AIRLINE Been trying since 1230 to file a report.
0,@AIRLINE on hold again....estimated 2 hr hold
0,"@AIRLINE United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?"
0,@AIRLINE any solutions?
0,@AIRLINE I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.
0,@AIRLINE I bet @AIRLINE doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time
0,@AIRLINE never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight
0,@AIRLINE Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating.
0,@AIRLINE  has me on my toes whether I'm going to make my flight back to Boston tonight
0,@AIRLINE which one.?i have been booked on 6 different ones in the past 2 days
1,@americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ❤❤
0,"Is it insulting that @AIRLINE @AIRLINE offer a ""non required $50 voucher as a goodwill offering..At least my bag can fly round trip"
1,@AIRLINE I love my Companion Pass (qualified 4th year).  #HollyMais
0,@AIRLINE my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am  stuck at the airport. Do you guys compensate for this?
0,"@AIRLINE your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada"
1,@AIRLINE  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!
0,@AIRLINE lost my sunglasses & case on a flight 3933 last night - is there a lost & found?
0,@AIRLINE same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.
1,@AIRLINE thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon
0,@AIRLINE my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person.
1,@AIRLINE look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE
1,"@AIRLINE Another awesome telephone experience with @AIRLINE Thank you, Cory! #Greatcustomerservice✈☺"
0,"@AIRLINE they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful."
0,@AIRLINE why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona
0,@AIRLINE  why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.
1,@AIRLINE man I can't wait to book my ticket now! Thanks JP you're a life sabe
1,“@AIRLINE: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this
0,"@AIRLINE any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update."
0,@AIRLINE this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL
0,@AIRLINE crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably
1,@AIRLINE right on. Up. Up & away ✈️🌞
0,"@AIRLINE you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great."
0,@AIRLINE I would die if I got tickets to #DestinationDragons and you would be invited to my funeral
1,@AIRLINE thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭
1,@AIRLINE Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp
0,@AIRLINE keeps getting better. No water on the plane.
0,@AIRLINE @AIRLINE - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.
1,@AIRLINE thanks!
0,@AIRLINE #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky
1,@AIRLINE provided the best service for me today! Thank you so much :)
0,"@AIRLINE Flight 2202 out of JFK, 2 & 1/2 hr delay. I could get over it if it was just  weather reLate Flightd, but considering it's not - Come on"
1,@AIRLINE Giants and Virgin America. A match made in heaven.
0,@AIRLINE there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay
0,@AIRLINE Third flight in a row for my wife with her TV not working...
0,@AIRLINE mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook
1,"@AIRLINE @FortuneMagazine I DO like your airlines, congrats! : )"
0,@AIRLINE congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.
0,@AIRLINE thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?
0,@AIRLINE Lovely new plane from LGA to ORD but no power outlets?
1,"@AIRLINE I love very much your planes, can you please follow me back? It's an amazing bussines!"
0,@AIRLINE Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?
0,@AIRLINE i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4)
0,"@AIRLINE By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra"
0,@AIRLINE @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.
1,@AIRLINE Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.
0,@AIRLINE I was told there is no record of my refund.  Can someone please help me. This has been a long day
0,@AIRLINE @dgruber1700  oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this
0,@AIRLINE The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.
0,@AIRLINE truly the WORST day of flying I have ever experienced...
0,@AIRLINE would be more pleased if you reassess your business practices.  Goal should be to have passengers on plane as little as possible
0,@AIRLINE I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice
1,@AIRLINE would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)
0,@AIRLINE @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am
0,"@AIRLINE @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk."
0,"@AIRLINE Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer."
1,@AIRLINE @love_dragonss oh my gosh
0,@AIRLINE Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.
0,@AIRLINE flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours.
0,@AIRLINE it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with.
0,@AIRLINE I think 2 weeks of waiting is more than enough time for you to contact me.  This is why you lose customers
1,@AIRLINE Just watched crew on flight 380 help elderly lady off plane...#firstclass
1,@AIRLINE thanks for the response - when is the next flight after the 9:48 flight?
1,@AIRLINE thank you :)
0,@AIRLINE plz kys I have been sitting in this plane for an hour I want to leave
0,@AIRLINE look @Delta has made the right call on CHO. Please evaluate. http://t.co/3KhGjoFgpX
0,@AIRLINE Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD
0,"@AIRLINE @dogbuckeye No, I was on hold for 4 1/2 hours.  3 diff agents each w/ different information, frustrating, kept getting txfd..."
0,@AIRLINE wifi is the worst $8 investment I have ever made.
0,@AIRLINE big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral
0,"@AIRLINE its fine. 

Just wondering where my money went..."
0,@AIRLINE you'd learn if you listen to your customers...you do want you want...@AIRLINE asks their customer what they want
0,@AIRLINE Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?
0,@AIRLINE your chairmans phone is down. what other number can i use?
0,@AIRLINE thanks for a subpar travel experience and it's not even over yet #stepitup
0,Why doesn't @AIRLINE provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever
0,@AIRLINE we were rebooked on the 5:05 out of MDW.  Some drink coupons could help!
0,@AIRLINE #fail  southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious
1,@AIRLINE we called and were able to get rescheduled. Thank you for the quick responses today!!
0,@AIRLINE flight 3763 IAd-Sat. We're on the outdoor track for an hour
0,"@AIRLINE not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight."
0,"@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space."
1,“@AIRLINE: Our fleet's on fleek. http://t.co/kVXs1lCqLp” @alynewton new fav airline
0,@AIRLINE just lost a faithful customer.
0,@AIRLINE No flights out of Philly because of system wide tech issue.   @CBSPhilly
1,@AIRLINE Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful
1,@AIRLINE replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire
0,@AIRLINE while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..
0,@AIRLINE there's no reason it should take 7-10 days to respond.
1,@AIRLINE this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews
0,@AIRLINE thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30.  Thats 3 6+ hour flight delays in 2 weeks
0,"@AIRLINE lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail"
1,@AIRLINE anything for you. #flyfi http://t.co/8jceDiKY9U
1,@AIRLINE y'all the real MVP with these prices...
0,@AIRLINE I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!
0,@AIRLINE what's the issue with flight 4420 from jax being delayed tonight?
0,@AIRLINE back in line at terminal because phone guy couldn't help.  One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK
0,@AIRLINE I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.
0,"@AIRLINE fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed."
0,@AIRLINE still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care
0,@AIRLINE got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated
1,@AIRLINE thank you!!
0,"@AIRLINE oh, ok!  all good!  looking forward to escaping the cold for a bit!  thanks!"
0,@United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun
0,@AIRLINE is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off.
0,@AIRLINE bad customer service  to NYC a few weeks ago. Thinking of moving on
0,@AIRLINE Flight 2559 it's been delayed every hour since 8:55 am.
0,"@AIRLINE ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury."
0,@AIRLINE @dfwairport  Have been trying to get canx flight resched since noon.  got 2 call backs but call disconnects as soon as I answer
0,@AIRLINE contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?
0,@AIRLINE I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again
0,@AIRLINE And it's 3:22 with no sign of boarding.... Can I please get another update?
0,@AIRLINE tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures
0,@AIRLINE kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers
0,@AIRLINE Could have voided the ticket since it was > 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.
0,@AIRLINE you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.
0,@AIRLINE mechanical failure isn't Boston' fault.
0,@AIRLINE THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...
0,@AIRLINE $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...
0,@AIRLINE won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy
0,@AIRLINE I appreciate the credit for my troubles but the lack of personal response troubles me.
0,@AIRLINE 2day: no coffee & 1 working toilet.  Then I read domestic airlines whining re: foreign competition.  Coincidence?  No  #openskies
0,@AIRLINE Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful
0,@AIRLINE is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating
0,@AIRLINE this 2 hr delay is a vacation buzzkill
0,@AIRLINE Tell me that you're at least going to cover a room and get me out of here.
0,@AIRLINE Dmed you. Thank you
1,"@AIRLINE Waiting on my flight right now, thanks!!"
1,"@AIRLINE She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!"
0,UA3388 @AIRLINE was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.
0,@AIRLINE does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter
1,@AIRLINE listening center is open seating just like on their planes. #RaganDisney
0,"@AIRLINE I cheated on you, and I'm sorry. I'll never do it again. @AIRLINE has given my wife and I the worst start to a honeymoon ever"
0,@AIRLINE  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll
0,@AIRLINE yes I did but no response.
0,@AIRLINE don't worry you won't steal my money again
1,@AIRLINE thank you! ❤️❤️❤️ you guys!
0,"@AIRLINE I sure hope you all can fix @AIRLINE. Good luck, their service sucks. #nexttimeiwillflysouthwest"
0,@AIRLINE A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.
0,"@AIRLINE is there a problem with the website? I tried making changes w/ the app and the site but got ""unspecified errors"""
0,"It's on me, @AIRLINE! That's not what you said last night, though... :("
0,@AIRLINE I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.
0,@AIRLINE my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!
0,@AIRLINE pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV
0,"@AIRLINE I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :("
0,@usairways  my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now.  Taking way too long http://t.co/NeHnsDCkTY
0,@AIRLINE rebooked me after i missed my flight..never called me and i didnt check my email.  I (cont) http://t.co/uTfDhxa8pU
0,"@AIRLINE - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min."
0,"@AIRLINE Orbitz has only shown ""priority"" seats since we booked & paid 3 weeks ago."
1,"@AIRLINE, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes"
1,@AIRLINE wow you guys answer people wow you care I love jet blue
0,"@AIRLINE Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @AIRLINE"
0,"@AIRLINE need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants."
0,@AIRLINE Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN
1,"@AIRLINE thanks so much for help Us, u r amazing!"
1,"@AIRLINE I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!"
1,@AIRLINE Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!
0,@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!
0,"@AIRLINE even followed me, but I still can't get them to answer their phones. Worst. Customer ""service"". Ever. #customerservice #fail"
0,@AIRLINE @AIRLINE hey since you    f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare}
0,@AIRLINE served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?
1,@AIRLINE flight booked! Heading out to California with the @WikiPearl team for  @NatProdExpo on March 6-8! Can't wait! #ExpoWest
0,"@AIRLINE really enjoying sitting at BWI with the door wide open and the a/c on as they fix a ""baggage error"" #sarcasm"
0,@AIRLINE booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.
0,Includes @KCIAirport “@AIRLINE: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil”
0,"@AIRLINE if there is a ""processing error"" the  why do you send out full flight tickets and confirmations? #FlySouthwest"
1,"“@AIRLINE: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.” Always! I adore American Airlines!"
1,"“@AIRLINE: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️"
0,@AIRLINE  once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?
0,@AIRLINE five times at last count
0,@AIRLINE this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab
0,@AIRLINE I need to talk with an actual person about missing luggage. Please advise on how to make that happen.
0,@AIRLINE 4 different departure / arrival updates for UA304??? In 1hr. Please!
1,@AIRLINE private jet would have been cool! Do does not work. I'll try again
0,@AIRLINE we're still here guys - you are the worst
0,@AIRLINE I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.
0,"@AIRLINE ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help"
0,@AIRLINE still waiting for a flight... I should get my money back
0,@AIRLINE tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.
0,@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?
0,@AIRLINE Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!
0,@AIRLINE Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed
1,@AIRLINE kept me watching the safety video for the first time in forever. Nice job 👍.
0,@AIRLINE I need assistance with pulling your agents' heads out of their asses
0,@AIRLINE trying to get a customer service agent.  Just landed in SFO.  Can't fly with 3 layovers with 3 kids!!
0,@AIRLINE it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail
0,@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue
1,"@AIRLINE's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI"
0,@AIRLINE Yes I can. But you guys should get your act together.
1,@AIRLINE I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)
0,"@AIRLINE was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said ""unspecified error"" and to call SWA"
0,@AIRLINE i got email that my reservations got Cancelled Flightled and i will be refunded.  Nothing got refunded as of yet
0,@AIRLINE have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow
0,"@AIRLINE Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck."
0,@AIRLINE instead they yelled at him and told him to call a number that will not pick up due to call volume
0,@AIRLINE i have items of sentimental value that I'm heartbroken are missing
0,@AIRLINE What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail
0,"@AIRLINE why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!"
0,@AIRLINE thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.
0,@AIRLINE we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy
0,@AIRLINE we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!
1,"@AIRLINE Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1"
0,"@AIRLINE on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?"
0,"@AIRLINE yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding."
0,@AIRLINE Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.
0,"@AIRLINE Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?"
0,@AIRLINE and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly
0,"@AIRLINE here we go again #aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night #shortstaffed"
0,@AIRLINE Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather
0,@AIRLINE as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70
0,"@AIRLINE why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?"
0,"@AIRLINE That is the height of rudeness, and without question the worst customer service I have ever experienced."
0,"@AIRLINE, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot"
0,@AIRLINE I think DM would be better
0,"@AIRLINE is there only one call centre? I know it's busy right now, really need to speak to agent not computer"
0,@AIRLINE no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.
0,@AIRLINE lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr
1,"@AIRLINE we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz."
0,@AIRLINE this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.
0,@AIRLINE  nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay.
1,@AIRLINE you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons
1,@AIRLINE thank you for the confirmation.
1,@AIRLINE thanks! Everything a-ok now.
0,@AIRLINE DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.
0,@AIRLINE how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old
0,@AIRLINE understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.
0,@AIRLINE who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan
0,"@AIRLINE no they offered the flight (4/19), I paid, then they changed it.This is the 2nd  time you have done this to me. ruins cruise plans"
1,@AIRLINE is my favorite airline.
0,@AIRLINE what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued)
1,"@AIRLINE Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter."
0,@AIRLINE this is it... Last time I fly #UnitedAirlines  you screw up every trip now will be stuck in ord and miss work.
1,@AIRLINE - I just had a great experience with your customer service team. Thank you! #LuvSW A-list
1,@AIRLINE finally!
0,@AIRLINE  how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad
0,"@AIRLINE, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND"
0,@AIRLINE almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?
0,@AIRLINE leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable
0,"@AIRLINE - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info"
0,"@AIRLINE: u didn't bother following up, we booked with @Delta.  @Delta understands cust srv: provided lunch 4 delays & upgraded seats!"
0,"@AIRLINE if by near the gate you mean sitting on the plane for almost 2 hours, then yeah."
0,@AIRLINE I gave up http://t.co/2eDgc6TbLs
0,"@AIRLINE I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce"
0,@AIRLINE just lost very loyal customers who use them 4-10 times a year.
0,@AIRLINE managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice
0,@AIRLINE yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially
0,@AIRLINE yes but taking two days to get bag delivered. Missed a full day skiing because of this.
0,@AIRLINE Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement
0,@AIRLINE i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.
0,@AIRLINE Just DM'd. Same issue persisting.
0,@AIRLINE JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card
0,@AIRLINE 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?
1,@AIRLINE Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.
0,@AIRLINE your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.
0,@AIRLINE Is this a serious thread. Maybe you guys should re-read it. #fail
1,@AIRLINE Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.
0,@AIRLINE your helpful agents in Club helped.  I am just out baggage fees and a night of my life.stop doing business with @SilverAirways
0,"@AIRLINE 2 words: ""staff training."" What a joke-"
0,"@AIRLINE: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone."
0,@AIRLINE plz don't advertise wifi if it's not gonna work thanks #worstflightever
0,@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt
1,@AIRLINE constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK
0,@AIRLINE @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.
0,"@AIRLINE take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules."
0,@AIRLINE any help is appreciated. That's a LOOONG wait for help on something that's not his fault
0,@AIRLINE what is happening with the flight from FLL to SFO? Why the delay and the reroute?
0,@AIRLINE the link doesn't work..
0,"@AIRLINE @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?"
0,@AIRLINE going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!
0,@AIRLINE been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!
0,"@AIRLINE first, luggage got stuck in a different city, now I get them back today & one of your employees stole a pair of gloves from me!"
1,@AIRLINE : thanks! i will catch my conection! :)
1,@AIRLINE thnx
0,STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @AIRLINE: Our fleet's on fleek. http://t.co/Fd2TNYcTrB
0,@AIRLINE ...is this how you want to treat your platinum (and two gold) flyers??
0,@AIRLINE why have I been on hold for almost 3 hours? This is ridiculous
1,"@AIRLINE thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)"
0,@AIRLINE hoping there is a spare a/c for 1171 tomorrow!  Have a ship to board!  The sched aircraft is delayed from previous flts.
0,@AIRLINE the one at 11:30am? My app still shows it as on time!
0,"@AIRLINE not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated."
0,@AIRLINE your agents at IAD have compounded this problem by not making any announcements #jetbluemess
0,@AIRLINE looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭
0,@AIRLINE I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!
0,"@AIRLINE Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?"
0,@AIRLINE Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true
0,@AIRLINE no; I just expect a higher level of customer service & for the flight crews to give us accurate information
0,"@AIRLINE Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous"
1,@AIRLINE all good! I'm catching the 11:10p flight tonight. Thanks for the response.
1,@AIRLINE thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.
0,"@AIRLINE lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM"
1,@AIRLINE finally through thx
0,@AIRLINE I am still waiting for that call back. Stranded and no one to talk to
0,"@AIRLINE alas, it was pretty full so we had to entertain ourselves with witty repartee ..."
0,@AIRLINE Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive)
1,"@AIRLINE was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you. 
#onechildfourbags"
1,@AIRLINE Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday
0,"@AIRLINE should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks."
1,@AIRLINE Absolutely!
1,@AIRLINE On re-accommodation number Lisa (Liza?) in Raleigh was very helpful
0,@AIRLINE waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far
0,@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?
0,"@AIRLINE  To add, I have to get up to go to work tomorrow am.  I don't like having to wait up until 12 or Late Flightr.  CS sucks."
1,@AIRLINE you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋
0,@AIRLINE Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO
0,"@AIRLINE ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United"
0,@AIRLINE On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?
1,@AIRLINE my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY
0,@AIRLINE How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min
0,@virginamerica What is your phone number. I can't find who to call about a flight reservation.
0,@AIRLINE it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control???
0,@AIRLINE why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?
0,@AIRLINE Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?
1,"@AIRLINE yes yes yes,so glad to be headed home!"
1,@AIRLINE perfect! That works! Thank you!
1,@AIRLINE just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!
0,".@AIRLINE Our newest delay, right now http://t.co/96fTLZWtvO"
0,@AIRLINE you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?
0,"@AIRLINE That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this."
0,@AIRLINE right... Are you guys charging for the air we breathe next?
0,"@AIRLINE No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?"
0,@AIRLINE  how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?
0,@AIRLINE today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG
0,@AIRLINE is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?
1,@AIRLINE Thank you!
0,@AIRLINE There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX
0,"@AIRLINE I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems."
0,"@AIRLINE, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice"
1,@AIRLINE flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.
0,"@AIRLINE Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail."
0,@AIRLINE Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call
1,@AIRLINE it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!
0,@AIRLINE #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta
1,"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @AIRLINE"
0,@AIRLINE UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.
0,@AIRLINE why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.
0,@AIRLINE But you called me - and hung up.
1,"@AIRLINE I would prefer a similar picture but full of E190 tails, but great shot!"
0,@AIRLINE how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost
0,"@AIRLINE US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange."
0,"@AIRLINE I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time."
0,@AIRLINE needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @AIRLINE 2 CABO http://t.co/QxWW1p09a0
0,@AIRLINE but the issue is were waiting on rampers to close the door..only to waste more fuel&likely to be told we need more fuel.#cycle
0,@AIRLINE your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:
1,"@AIRLINE   Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http://t.co/C8mqEzXVdH"
1,@AIRLINE Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.
0,@AIRLINE why wont you find my luggage without blaming everyone else?
0,@AIRLINE never flying with you guys ever again. The customer service is piss poor at best.
0,@AIRLINE frustrating indeed especially when no one knows what the issue is....
0,@AIRLINE I'm not as sure as you are. http://t.co/HSMpbSF4UF
0,@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.
0,"@AIRLINE I understand that, but I'm not even being put on hold - it says ""try again Late Flightr, goodbye""."
1,@AIRLINE  thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN
1,@AIRLINE Nice to read it! Thank you very much!
0,@AIRLINE flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank
0,@AIRLINE we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.
0,@AIRLINE customer service is the WORST. hanging up on customers intentionally after one hour on hold.
0,@usairways  this is ridiculous at CLT  and we missed our connecting flight because of a chuckhole  on runway??  #shameful (1/1)
0,@AIRLINE Trying to add my dog on the flight but can't get through.
0,@AIRLINE you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date
0,@AIRLINE .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage  #AmericanAirlines
0,"@AIRLINE lol at your ""estimated departure time."" Plane hasn't even started boarding yet. You can't even get your delays right."
1,"@AIRLINE 

Fantastic support by the Twitter team. I appreciate it. Thanks again."
0,@AIRLINE @PRof_Solutions Be prepared for 3+ hours hold times
0,@AIRLINE crazy how every airline flew out to the northeast tonight except you
0,@AIRLINE how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty
0,@AIRLINE The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.
0,@AIRLINE you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.
0,@AIRLINE #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR
0,@AIRLINE United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help
1,@AIRLINE Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.
0,@AIRLINE yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving
0,"@AIRLINE right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm."
0,@AIRLINE ill call in the morning. too upset right now.
0,@AIRLINE I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.
0,@AIRLINE Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting
0,@AIRLINE you guys need live chat.
0,@AIRLINE Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.
0,@AIRLINE Not your finest moment in Boston right now!
1,@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm
0,"@AIRLINE #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own."
0,@AIRLINE I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(
1,@AIRLINE Love the new planes for the JFK-LAX run.  Maybe one day I will be on one where the amenities all function.  #NoCharge #Ever
0,@AIRLINE 2 hours?! And just got disconnected.
1,@AIRLINE thanks! Have a good Sunday.
0,"@AIRLINE thanks, but they told him he couldn’t a few hours ago, then my plane left  after I tried to do it. Stuck waiting for hours now"
0,@AIRLINE you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets
0,@AIRLINE 50 min on hold trying to book award flight because site errors out.  Agents ask for my pin to see platinum availability??? badbadbad
0,@AIRLINE how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..
0,@AIRLINE were you handing out tickets while I was sleep ?
0,"@AIRLINE I appreciate the hard work. Still, I gave up after >hour. @dsearls"
1,@AIRLINE I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.
1,@AIRLINE tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever
0,@AIRLINE Can i get a refund? I would like to book on a better airline.
1,@AIRLINE  thanks hoping that by wed I can get back to DFW
0,@AIRLINE always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair
0,"@AIRLINE Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes"
0,@AIRLINE We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR
1,@AIRLINE Wish Everyone felt like you
0,@AIRLINE no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine
1,@AIRLINE @bgr1061 luv SWA myself and my employees use you always!!
0,@AIRLINE flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop
0,@AIRLINE currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams
0,@AIRLINE I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour
0,@AIRLINE gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!!
1,@AIRLINE I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.
1,@AIRLINE I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.
0,@AIRLINE in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa
0,@AIRLINE @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight.
1,"@AIRLINE thank you for the easy itinerary shift for impending weather. Quick, painless & free."
1,@AIRLINE @AIRLINE y'all are better then @AIRLINE
0,@AIRLINE is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur
0,@AIRLINE @cheerUPDATES So you're saying the call center is understaffed?
0,@AIRLINE needs to hire more people http://t.co/3LPVFhKy2F
1,@AIRLINE @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat
0,@AIRLINE and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.
0,@AIRLINE not impressed with your customer service. everyone has been unhelpful and incredibly rude.
0,@AIRLINE It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail
0,@AIRLINE flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???
1,"@AIRLINE @Airbus  Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek"
1,"@AIRLINE For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines."
0,@AIRLINE I know your policy. Just asking for a little kindness due to extenuating circumstances.
0,@AIRLINE the flight is not going to make the connection to #MEX #AA2444
0,"@AIRLINE stop sending me back to ""customer relations ""I have hand written a letter to them, send in a letter, called them, no help!!"
0,@AIRLINE I tried that before using Twitter. Also gave me no helpful information. Thank you anyway
0,@AIRLINE Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice
0,@AIRLINE you have no baggage tracking system?
0,@AIRLINE you reminded me today why I fly @AIRLINE
0,"@AIRLINE hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports"
1,@AIRLINE  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU
1,@AIRLINE Awesome. Thanks! You guys rock!
0,@AIRLINE you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot?  Now I miss my meeting Atlanta because someone slept in?
0,@AIRLINE on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!
0,@AIRLINE That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.
0,@AIRLINE why are we delayed :( flight 1601
1,@AIRLINE I appreciate your efforts getting me home!
0,"@AIRLINE I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim"
0,@AIRLINE #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?
0,@AIRLINE 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService
1,@AIRLINE's flight Flight Booking Problems experience is pretty great!
1,@AIRLINE Just sent a DM. Thank you for the acknowledgment.
1,@AIRLINE you guys are awesome... #dontchangeathing #luv
0,@AIRLINE 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!
1,@AIRLINE thanks. I chatted with a nice fella about it and he gave me the lowdown.
0,@AIRLINE not completely.  Our flight was changed in July but we never received notification.
0,@AIRLINE yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE
0,"@AIRLINE That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again."
0,@AIRLINE what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech  issues.
0,@AIRLINE yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j
1,@AIRLINE Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄
0,@AIRLINE too Late Flight.
0,@AIRLINE for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking
1,@AIRLINE new F/As from DFW to CLT this morning did a great job. Well Done!
0,“@AIRLINE: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses
0,@AIRLINE if I wait I'll lose the flight. So frustrating.
0,@AIRLINE I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?
0,"@AIRLINE how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook"
0,"@AIRLINE Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo"
0,@AIRLINE all day
0,@AIRLINE I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.
0,@AIRLINE still haven't received a response. Please direct message me for my contact information.
0,@AIRLINE I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...
0,"@AIRLINE Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?"
0,@AIRLINE I am furious.  You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United
1,@AIRLINE You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)
0,@AIRLINE @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out
0,"@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|"
0,@AIRLINE you have got to be kidding me!  No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?
0,@AIRLINE dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ
1,@AIRLINE you know it. Need it on my spotify stat #guiltypleasures
0,@AIRLINE What do you call that??!!
0,@AIRLINE offloading the plane?!?!?! This is ridiculous!!!!
1,@AIRLINE hahaha 😂@AIRLINE YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗
0,@AIRLINE Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed!
1,"@AIRLINE flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!"
1,"@AIRLINE Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!"
0,@AIRLINE are you kidding me?  No one answering calls on reserv line due to high call volume and not even an option to wait.  Brutal
0,@AIRLINE is a joke. Stop losing my luggage!
0,@AIRLINE my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts
0,@AIRLINE @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a
1,@AIRLINE shhhh i don't want something else to steal our deal😉
1,"@AIRLINE I love imagine dragons o flipping much, pls #DestinationDragons"
0,@AIRLINE serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me
0,@AIRLINE since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies
0,.@AIRLINE 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate
1,@AIRLINE alright thank you. Much appreciated.
0,@AIRLINE More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.
0,@AIRLINE 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!
0,"@AIRLINE so if your genuine, give me your opinion  on what occurred last night 445 fly  from phl, to mia. No assistance at airport"
1,@AIRLINE Awesome - thanks!
0,"@AIRLINE stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service!"
0,@AIRLINE Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi
0,@AIRLINE I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets
0,@AIRLINE Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again
1,@AIRLINE thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.
0,@AIRLINE Donna and Juan still the best in the United Club_ too bad UAL does not get it
0,@AIRLINE still waiting. Just hit one hour.
0,"@AIRLINE @AIRLINE hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?"
0,@AIRLINE What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee
0,"@AIRLINE Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali"
1,@AIRLINE Thanks. It is on the same ticket.
0,@AIRLINE now you've lost my bags too.  At least nobody has done anything to help out.  This is absurd.
0,@AIRLINE headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more).
0,@AIRLINE 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns
0,@AIRLINE I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true?
0,@AIRLINE united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.
0,"@AIRLINE I had it until last night, but because ""severe weather"" I could make the needed changes and now fair goes up 150 each."
1,@AIRLINE Thank you!  #thankful #feelingtheluv
0,.@AIRLINE Not what's been shared by the pilot with passengers!
1,@AIRLINE I wish I could remember all of their names!
0,@AIRLINE you see now that is a lie.  They auto respond with insulting email. #sucks
0,@AIRLINE installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.
0,@AIRLINE agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why
0,@AIRLINE it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!
0,@AIRLINE your wifi is angering me with its slowness
0,@AIRLINE Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.
0,@AIRLINE a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.
0,@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???
0,@AIRLINE is the worst airline in the world.
0,@AIRLINE IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?
1,@AIRLINE This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!
0,@AIRLINE I need your help but no one will pick up the phone.
0,"@AIRLINE worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!"
0,@AIRLINE My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled
1,@AIRLINE excellent. you guys are the best
0,@AIRLINE Still no response from CEO. I guess he is at the Oscars.  I bet his flight was on time.  #JUSTWRONG
0,@AIRLINE My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL
0,@AIRLINE refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?
0,@AIRLINE nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations
1,@AIRLINE of course not. The inflight crew was great!
0,@AIRLINE ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.
0,@AIRLINE if this is how you guys work then i will never fly with you guys again.
1,@AIRLINE @Clarkey_19 we done it with 1 truck... No biggie 😄
0,"@AIRLINE second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins"
0,@AIRLINE I knew I should've flew @AIRLINE lol
0,@AIRLINE truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????
0,"@AIRLINE waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!"
0,@AIRLINE my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.
0,@AIRLINE on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW
0,@usairways the. Worst. Ever. #dca #customerservice
1,@AIRLINE hotspot free WiFi makes me happy. #jfk #itsthelittlethings
0,@AIRLINE Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica
0,@AIRLINE how come I'm not getting my points after I buy from the rapid reward shopping site?
0,@AIRLINE  when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?
0,@AIRLINE - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious
1,@AIRLINE Thanks!
0,"@AIRLINE, another hour gone & they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir"
0,"@AIRLINE Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help"
0,@AIRLINE every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.
0,@AIRLINE you run a piece of shit airline!!  Thanks for ruining AA
0,"@AIRLINE it has now been 16 days since i applied for my compensation?

Y have i had no correspondence"
0,"@AIRLINE yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around."
0,@AIRLINE I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?
1,@AIRLINE Thank you. And thanks for being so accommodating.
0,@AIRLINE if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?
0,"@AIRLINE This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?"
0,"@AIRLINE status shows ""delayed"" it was just ""waiting for takeoff"" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD"
0,@AIRLINE We take Late Flight to a whole new level!
0,@AIRLINE is the worst. Why on earth would @AIRLINE merge with them? I won't be flying either of them any time soon.
1,@AIRLINE thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out
0,"@AIRLINE  so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?"
0,"@AIRLINE: ""Left gate 5 minutes early."" 
My thoughts: ""That doesn't count if you sit on the Tarmac for a half hour."" #comeonpeople"
0,@AIRLINE @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?
0,@AIRLINE this is very disappointing. This is about customer service.
0,@AIRLINE thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer.
1,@AIRLINE thank you for the confirmation.
1,"It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @AIRLINE"
0,@AIRLINE now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...
0,@AIRLINE don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early
0,"@AIRLINE Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough"
0,@AIRLINE there is something wrong with you website in Safari iPhone
0,@AIRLINE When will email address/username sign-on be available? It's been a while.
1,@AIRLINE look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...
0,@AIRLINE thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?
0,@AIRLINE you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi
0,@AIRLINE understood. It simply feels as if the staff is not being entirely truthful about the situation.
1,@AIRLINE that's brilliant Thankyou so much. Is it classed as part of carryon?
0,"@AIRLINE us2118
My wife in Boston says no snow right now."
1,@AIRLINE thanks
0,@AIRLINE now the plane is 100 degrees and we are burning up. This is completely illegal.
0,"@AIRLINE   sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to...."
1,@AIRLINE - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable
0,"@AIRLINE spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone."
1,@AIRLINE Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!
1,"@AIRLINE Okay, thank you for your help :)"
0,@AIRLINE Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.
0,@AIRLINE terrible service for military members and their families. #ridiculous #UnitedAirlines
0,@AIRLINE we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright
0,@AIRLINE also not have food available even for purchase is quite shocking since this is a 5 hour international flight.
0,@AIRLINE why do your MDW gates have so many fewer seats than your planes?
0,@AIRLINE is the real MVP for holding up the flight connecting Philly to Tampa.
0,@AIRLINE why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled
0,@AIRLINE waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h
0,@AIRLINE that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days
0,@AIRLINE Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck
0,@AIRLINE overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day
0,@AIRLINE Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday
0,@usairways @AIRLINE LAX connect from term 6 to term 4.  55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?
0,@AIRLINE you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????
1,@AIRLINE is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.
0,@AIRLINE what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions
0,"@AIRLINE flight delayed...again...every time. ""Maintenance issues"""
0,@AIRLINE the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey
0,@AIRLINE how do you do that? You guys need to have much better communication. How? How can we do that?
0,"@AIRLINE can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours.  Would love to DM flight info. Thank you."
0,@AIRLINE How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?
0,"@AIRLINE can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood"
0,"@AIRLINE Its not that I wasn't offered ""perks"" by @AIRLINE.  I ASKED and was told, ""NO."" #thenewamerican"
0,@AIRLINE That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)
0,@AIRLINE CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies
0,@AIRLINE and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.
0,"@AIRLINE 
Apparently not."
1,"@AIRLINE your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling."
1,@AIRLINE thanks!!
1,@AIRLINE thanks
0,"@AIRLINE, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing.."
0,@AIRLINE spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.
1,@AIRLINE thank you!!
1,@AIRLINE Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks
0,@AIRLINE I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help
0,@AIRLINE I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL
0,@AIRLINE I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids
0,@AIRLINE @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!
0,@AIRLINE Your system is affected by the weather?
0,@AIRLINE Having some trouble checking in. Can you please add me so I can DM you
1,@AIRLINE 732 from Denver. We just boarded! Fingers crossed we get into the air!!!
0,@AIRLINE you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight
0,@AIRLINE that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.
0,@AIRLINE  sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.
0,@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.
0,@AIRLINE Hey AA - can you help with an itinerary for a plat custy?  Stuck in PVR and phones aren't working
0,"@AIRLINE thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy"
0,@AIRLINE @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.
1,@AIRLINE @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons
0,"@AIRLINE When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert."
0,".@AIRLINE Ah grasshopper, your twitterz kung fu no good.  Hire geeks. http://t.co/8MWItRi9kF"
0,"@AIRLINE UA6255 delayed out of #winnipeg because the plane was ""frozen""! #fail Will I make my connection on UA1059? #tightconnection #Denver"
0,"@AIRLINE hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow."
0,"@AIRLINE worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice"
0,"@AIRLINE yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed."
0,"@AIRLINE first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me"
0,@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm
0,@AIRLINE honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.
0,@AIRLINE looks like you lost another customer  when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition
0,@AIRLINE my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?
0,@AIRLINE and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa
0,"@AIRLINE If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it."
1,@AIRLINE Thank you.
1,@AIRLINE have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!
0,@AIRLINE another fiasco at National. Forever from jet to gate on 8:05am flight from RDU
1,"@AIRLINE LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)"
0,@AIRLINE I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?
1,@AIRLINE loved it!
0,"@AIRLINE oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA."
0,"@AIRLINE Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)"
0,@AIRLINE your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours!  Get to CLT to horrid customer service!
0,@AIRLINE did you Cancelled Flight ALL flights into BNA today??? #needtogethome
0,@AIRLINE she just did but really how drunk does someone have to be before you stop serving them
0,@AIRLINE ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.
0,@AIRLINE Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?
0,@AIRLINE some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?
0,@AIRLINE 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills.
0,@AIRLINE even with the 50$ voucher for picking up my bag
1,"@AIRLINE has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare"
0,"@AIRLINE I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?"
0,@AIRLINE has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.
0,@AIRLINE I Cancelled Flighted my flight. I really don’t need this much trouble.
1,@AIRLINE I'll do that. Can't DM until you follow me. Thanks!
0,"@AIRLINE worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement"
0,@AIRLINE why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more
0,@AIRLINE @AIRLINE how do I get thru on hold over 3 hours ?
0,"@AIRLINE Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited"
0,"@AIRLINE sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated."
1,Thanks @AIRLINE. Next up we will see how the slog from JFK to the city goes!
0,"@AIRLINE + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation."
0,"@AIRLINE ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!"
0,"@AIRLINE yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 😞 please we need That baggage"
0,@AIRLINE you always surprise me with the awfulness of your airline. You guys suck. #worst
0,@AIRLINE my number is 214-725-1966.  CANT WAIT...LOL #usairsucks
1,@AIRLINE I would appreciate that.  Thank you.
0,@AIRLINE 768 SFO to BOS and no internet it is 2015 what gives?
0,"@AIRLINE Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but ""unavailable""to book. False advertising much?"
0,@AIRLINE searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.
1,@AIRLINE I can hardly believe it! Bundle up and stay warm! 😉
0,@AIRLINE broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6
1,@AIRLINE thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(
0,@AIRLINE while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?
0,@AIRLINE I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation
1,"@AIRLINE FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!"
0,"@AIRLINE Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!"
0,"@AIRLINE your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks."
0,@AIRLINE No I have not.
0,@AIRLINE customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...
1,@AIRLINE Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her
1,@AIRLINE offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍
1,@AIRLINE Looks like they came through. Thanks again for the help.
0,@AIRLINE I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems
0,@AIRLINE reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries
0,"@AIRLINE @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules.  help!"
0,"@AIRLINE, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)"
0,@AIRLINE if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue
0,"@AIRLINE According to your ground staff, it hasn't even been taken off the plane yet!"
0,@AIRLINE not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?
0,@AIRLINE Boooo!!!!!!   Don't be like the other airlines!!  http://t.co/WHAGPknnLF
1,@AIRLINE Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife
1,"@AIRLINE no, they're too busy being awesome and trying to get us out ASAP. I'll deal."
0,@AIRLINE why are you the ONLY airline that is not flying out of BNA today?
0,@AIRLINE whom can I call to discuss - as I was told that united has no phone contact with passengers  - this is absurd...
0,@AIRLINE fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow
0,"@AIRLINE Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience"
0,@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0
0,@AIRLINE What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.
0,@AIRLINE would be hard to be worse than last time but I'm sure you'll give it a shot
1,@AIRLINE @T5Sparrow Love it. They're cute
0,"@AIRLINE In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice"
0,@AIRLINE hahahahaha ya tried that already
0,@AIRLINE - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy
1,@AIRLINE Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV
0,"@AIRLINE yeah , I have been expecting The same for 3 hours"
0,@AIRLINE flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail
1,"@AIRLINE @FortuneMagazine 
great news."
0,"@AIRLINE Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site."
0,@AIRLINE look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7
1,@AIRLINE thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care
1,@AIRLINE thank you thank you!  I finally set up the jetblue app!  Yay!
1,@AIRLINE Thanks!
0,@AIRLINE can someone actually either call back or help me figure out how I'm getting home??!
0,@AIRLINE It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems
0,@AIRLINE you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs
0,@AIRLINE Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg.
0,@AIRLINE Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!
0,@AIRLINE Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.
0,@AIRLINE most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @AIRLINE got their passengers out much Late Flightr!!!!!
0,@AIRLINE flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food
0,@AIRLINE WHAT IS GOING ON?  This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.
0,@AIRLINE Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair
1,@AIRLINE thanks for the show! 👍
0,"@AIRLINE Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA"
1,@AIRLINE Always love opening the upgrade email.
0,@AIRLINE Not fast enough.  No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.
0,@AIRLINE Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare.  I was hung up on once. Can you help me rebook?
0,@AIRLINE 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.
0,"@AIRLINE really hoping to get some help here.  On my 5th attempt to get a resolution, and lost count of transfers.  help please! #mileageplus"
0,@AIRLINE hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.
0,@AIRLINE you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff
1,@AIRLINE completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue
0,"@AIRLINE literally the worst flying experience of my life, and I have flown a lot"
0,@AIRLINE Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?
0,"@AIRLINE @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times."
0,@AIRLINE #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.
0,"@AIRLINE I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv"
1,"@AIRLINE thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh?"
1,@AIRLINE knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!
0,@AIRLINE IS THIS RINGLING BROTHERS BARNUM AND BAILEY???  SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???
1,@AIRLINE SFO. Natt (the agent who helped me) really did an awesome job.
0,@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee
0,@AIRLINE not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho
1,@AIRLINE Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!
0,@AIRLINE Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.
1,@AIRLINE it's only because I'm wearing #TrueBlueColors!
0,@AIRLINE on hold 2 hours 54 minutes. What's going on?
0,"@AIRLINE -- This is after you Cancelled Flightled our flight into Buffalo because of ""weather"" and lied to us and said other airlines Cancelled Flightled"
0,.@AIRLINE we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.
1,@AIRLINE always!!! Xoxo
1,@AIRLINE we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!
0,"@AIRLINE I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left"
0,@AIRLINE  placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?
1,@AIRLINE was fantastic! That's the best flight service I've ever had.
0,@AIRLINE have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours.  Got a call but was hung up on.
1,@AIRLINE thank you! I tried that and they said they didn't have it. Anywhere else to try?
0,@AIRLINE I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse
0,"@AIRLINE the only way to assist, is to actually answer the phone."
0,@AIRLINE already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..
1,@AIRLINE  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.
0,@AIRLINE Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1)
0,@AIRLINE your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!
0,@AIRLINE she will be reaching out to you! HARDWORKING mom just trying to do her best!
0,"@AIRLINE  Your survey is too long.  I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute."
0,@AIRLINE thanks for getting back to me. But I will find other airlines in the future.
0,@AIRLINE Another delay. Wow
0,"@AIRLINE I had to pay extra $$ cos that flight was ""no longer available"" just because it wouldn't accept my US Card for a 1 way into NYC"
0,"@AIRLINE sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @AIRLINE hates us all."
1,So appreciated! @AIRLINE
0,@AIRLINE Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348
0,@AIRLINE yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable
1,"@AIRLINE 162, SMF to JFK!"
0,"@AIRLINE @saianel You could have just said ""We don't know"""
0,"@AIRLINE arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm."
0,"@AIRLINE y airline I fly with, but haven't seen anything like this yet!"
0,@AIRLINE needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt
1,"@AIRLINE despite shaky connections, looks like I'll get home tonight. Great job, @AIRLINE - was touch and go for a while.."
0,@AIRLINE now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off
0,@AIRLINE who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.
1,@AIRLINE thank you! DMing now.
0,"@AIRLINE My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?"
1,@AIRLINE Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!
0,"@AIRLINE what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?"
0,@AIRLINE : i was told my ticket expired but  i never recvd any notice  before it expired .This sucks.i paid 40k miles & $125 for the tckt
0,"@AIRLINE I log in, view reservations, try view specific reservation & takes me back to login page,"
1,@AIRLINE you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!
0,@AIRLINE is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways
0,"@AIRLINE could care more about their customer, if there is a reasonable request :("
0,"@AIRLINE I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!"
1,@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)
0,@AIRLINE Man of steel flies to more cities though...and with more frequency too.
0,"@AIRLINE oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!"
1,@AIRLINE No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.
0,@AIRLINE due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this
0,"@AIRLINE #not happy, wife 40th Bday trip. would like to be fully compensated for both flights"
1,"@AIRLINE thank you, truly appreciate the help, just sent a DM"
0,"@AIRLINE My booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. Unacceptable"
1,@AIRLINE #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!
0,@AIRLINE can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.
0,"@AIRLINE She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside."
0,"@AIRLINE got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable."
0,@AIRLINE I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me.
0,@AIRLINE airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice
1,@AIRLINE thanks for all the help! Totally appreciate it and you made it super easy too
0,@AIRLINE has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!
0,@AIRLINE those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.
0,@AIRLINE My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high
0,@AIRLINE I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO
1,@AIRLINE thanks  you always be my airline of choice when possible
0,@AIRLINE but it's hard to stay upset at someone when they at least TRY to show remorse.
0,"@AIRLINE delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful"
0,@AIRLINE is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.
0,"@AIRLINE app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2"
0,@AIRLINE this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!
0,@AIRLINE - Definitely no note from whoever stole from me.
0,"@AIRLINE yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens."
0,"@AIRLINE but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy."
0,"@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD"
0,"@AIRLINE any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6"
0,@AIRLINE Thanks. So the delay was the result of scheduling issues more than weather reLate Flightd problems?
1,@AIRLINE @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES
0,"@AIRLINE I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans"
0,"@AIRLINE @loganex except if you call now you'll get the same message. Trust me, I've tried."
0,@AIRLINE @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?
0,@AIRLINE aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?
1,@AIRLINE thanks for the help. Wish the phone reps could be so accomidating
0,@AIRLINE didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed
0,@AIRLINE big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever
0,"@AIRLINE @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag"
1,@AIRLINE :( Thanks for the opportunity...
0,"@AIRLINE 

There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations."
0,@AIRLINE Finally got ahold of an Agent after another hour. Thanks for the follow up.  Recommend a call back feature.
0,@AIRLINE @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air
1,@AIRLINE Thanks! He is.
0,@AIRLINE I've been trying to call you for days and every time the system is overloaded and disconnects. Really?  A global company?  Help!
0,@AIRLINE why do I have to wait for 2 hours to talk to someone when you changed my flight?
1,@AIRLINE Looking forward to flying with you guys as well !!
0,@AIRLINE I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot
0,@AIRLINE and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection
0,@AIRLINE  what did you do with my seat. International connection. Seriously?
0,@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!
0,@AIRLINE that is absolutely false stmt.  You have a comedy of errors incl no catering etc #GetYourActTogether
1,@AIRLINE I can't wait to hear back from you regarding the internship opportunity! 😊
0,@AIRLINE rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.
0,@AIRLINE any idea what's up with flight AA3181?
1,"@AIRLINE Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u"
1,@AIRLINE Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice
0,@AIRLINE how do you lose a pilot????
0,"@AIRLINE I put it my ""to"" and ""from"" airports, click update and it tells me to put in my ""to"" and ""from"" airports."
1,@AIRLINE Flight # 604. Thanks.
1,@AIRLINE thank you so much completely made things right!
1,@AIRLINE ok thank you!
0,@AIRLINE can you?
1,@AIRLINE I do! The best airline wifi ever. Thank you!
0,@AIRLINE @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?
0,@AIRLINE is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.
0,@AIRLINE - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice
0,@AIRLINE you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP
0,@AIRLINE three hour flight to Orlando and no wifi? Uncool. #firstworldproblems
0,@AIRLINE suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around
0,"@AIRLINE Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!"
0,"@AIRLINE Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock."
0,@AIRLINE I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke
0,".@AIRLINE: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night."
0,@AIRLINE usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F
0,@AIRLINE OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock.
0,@AIRLINE Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!
1,@AIRLINE Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV
0,@AIRLINE problem is on laptop not phone
0,@AIRLINE I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again.
0,#nothelpful MT @AIRLINE: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.
0,@AIRLINE flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines
1,@AIRLINE Thank you for the response. Much appreciated!
1,@AIRLINE Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)
0,@AIRLINE where did my travel bank credit go?  I can't call you right now.
0,"@AIRLINE I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $."
1,@AIRLINE I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker
1,"@AIRLINE @AIRLINE @SVLLINDIA provides you the best logistics experience for people all over India.
#Mumbai #Surat #NaviMumbai"
0,@AIRLINE our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed
0,"@AIRLINE sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight."
0,"@AIRLINE hah, best flight attendant response, if you not happy getting screwed over, you have other carriers.   hahahah pathetic"
0,@AIRLINE why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.
0,@AIRLINE he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.
1,@AIRLINE finally rectified my flight situation! Thanks again
0,@AIRLINE Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out
0,"@AIRLINE Sure was,  with @Delta  looks like I'll make my birthday celebration after all."
0,@AIRLINE @AIRLINE our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!
0,"@AIRLINE disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home"
1,@AIRLINE thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!
0,"@AIRLINE I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service"
0,@AIRLINE FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS
1,"@AIRLINE Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic."
1,@AIRLINE Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan
0,"@AIRLINE @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed"
0,@AIRLINE can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help
0,@AIRLINE yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !
1,@AIRLINE YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏
0,@AIRLINE How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??
1,@AIRLINE yes. Thank you. Oct 25-oct 31
0,"@AIRLINE thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not"
0,@AIRLINE being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice
1,@AIRLINE oh definitely. I kind of only fly JetBlue.
1,@AIRLINE @EllaHenderson omg!  Wish I had a flight today!  Haha there's always next time!  Have fun at #LFT5
0,@AIRLINE That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.
0,"@AIRLINE Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out."
0,"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA"
0,@AIRLINE WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @AIRLINE
0,@AIRLINE Flight is 100% full.
0,@AIRLINE Twitter says I can't DM someone unless they follow me.  Can @AIRLINE follows my twitter? thanks you.
0,@AIRLINE loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful
0,@AIRLINE I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!
0,"@AIRLINE No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure."
0,@AIRLINE's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj
1,@AIRLINE mechanical issue. Looks like they got it fixed! Thanks for your concern.
0,@AIRLINE I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!
0,@AIRLINE You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?
0,@AIRLINE thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!
0,@AIRLINE been sitting at gate for over 25 min on us 728! What gives???
0,"@AIRLINE husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?"
0,@AIRLINE not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN
1,@AIRLINE So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo
0,@AIRLINE is flight 1318 Cancelled Flighted or not? No word from the ground staff.
1,"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines"
1,"@AIRLINE YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏"
0,"@AIRLINE more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing."
1,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier"
0,@AIRLINE I am in meetings in California and have no luggage!!
0,@AIRLINE @AIRLINE you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.
0,@AIRLINE it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour
0,@AIRLINE that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.
0,@AIRLINE - almost 2 hrs 30 mins on hold - any idea how much longer?
1,@AIRLINE @TSA JetBlue never disappoints !
0,@AIRLINE I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.
0,@AIRLINE my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect
0,@AIRLINE @staralliance the B gates are very far though
1,"@AIRLINE Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)"
0,@AIRLINE I booked it on US Airways site. Don't see a Cancelled Flight link :(
0,"@AIRLINE it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous."
0,@AIRLINE offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.
0,@AIRLINE not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason.
0,@AIRLINE From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?
0,@AIRLINE please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4
1,@AIRLINE Thank you for the Delta transfer. Will my bags go too?
0,@AIRLINE @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled
1,@AIRLINE Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!
0,@AIRLINE please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks
0,@AIRLINE reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?
0,@AIRLINE yeah and what are they gunna? Nothing your whole organization is a joke
0,@AIRLINE great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @AIRLINE
0,@AIRLINE Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day
1,@AIRLINE No thanks.  Took care of it when I called
0,@AIRLINE has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION  @ THE SAME TIME.
0,"@AIRLINE due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!"
0,@AIRLINE I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.
1,@AIRLINE @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket
0,@AIRLINE I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email
0,@AIRLINE @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera
0,"@AIRLINE Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA."
0,"@AIRLINE yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/"
0,"@AIRLINE @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out."
0,@AIRLINE I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time
0,@AIRLINE tell your employees that!
0,@AIRLINE Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight.  Missing a black box? http://t.co/SJQEmDtQmA
0,@AIRLINE I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.
1,@AIRLINE @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks
1,@AIRLINE I am - thank you!
0,@AIRLINE except all of that delayed the flight anyway.
0,"@AIRLINE Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!"
1,@AIRLINE Club in Denver is dope 👌
1,"@AIRLINE Thanks, I will!"
0,@AIRLINE just had the worst customer service experience ever on united airlines
0,@AIRLINE where do we start? I've already wasted 1.5 hrs of phone wait time already :-(
0,"@AIRLINE And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?"
1,@AIRLINE Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup
0,@AIRLINE ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed
0,@AIRLINE man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!
1,@AIRLINE thank you!
0,@AIRLINE we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.
0,@AIRLINE it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired
0,@AIRLINE no way one person is working entire security checkpoint in EWR 🆖
0,"@AIRLINE Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again"
0,@AIRLINE chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business
1,@AIRLINE I trust you enough to put my coat in my checked bag!
0,"@AIRLINE you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor."
0,@AIRLINE thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??
0,@AIRLINE hey let flight 1874get to the gate  hours Late Flight and no fate with dozens of kids on board
1,I always look forward to JB RT @AIRLINE: @bostongarden :) Looking forward to welcoming you onboard! 💙
1,@AIRLINE Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
0,@AIRLINE You are 0 for 3 so far in on-time flights on this vacation.
1,@AIRLINE Awww thank you B6! Glad to hear it!  Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)
1,@AIRLINE Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.
0,"@AIRLINE flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now"
0,@AIRLINE are you guys intentionally trying to lose customers and money?
0,@AIRLINE sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu
1,@AIRLINE Thank you.....you do the same!!
0,@AIRLINE nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...
0,@AIRLINE no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396
0,@AIRLINE spends 20 minutes beating up a lady about her bag fees.  Random stranger comes up and pays the fee.  #Randomactsofcorporategreed
0,@AIRLINE why do I have to request refund? Why charge twice in first place?
0,@AIRLINE Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.
0,@AIRLINE I'm going to need you to answer your phones. Being on hold for an hour isn't okay.
1,"Cool! ""@AIRLINE: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA”"
0,@AIRLINE has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.
0,"@AIRLINE weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home.."
1,@AIRLINE you're killing me now. :-) You got me! #smitten #trueblue
0,@AIRLINE your customer service is crap.
0,@AIRLINE she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh
0,@AIRLINE two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!
1,@AIRLINE I'm great thanks keep up the good work
0,@AIRLINE you have the ability to switch my flight to @AIRLINE but you cannot tell me where my bags are.
0,@AIRLINE #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!
0,@AIRLINE you're just using automated  responses and don't have the decency to actually care/respond
0,@AIRLINE Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.
1,"@AIRLINE that's why I fly y'all, that personalized service"
0,"@AIRLINE @AIRLINE call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD"
0,@AIRLINE is absolute crap this week!!
0,@AIRLINE at which point in told they have sold my voucher because I wasn't fast enough
1,"@AIRLINE All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!"
0,@AIRLINE Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr
0,@AIRLINE and it's a really big bad thing about it
0,@AIRLINE be patient while I let this string of tweets go out showing people you are bad at your business
1,@AIRLINE @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather
1,@AIRLINE But thanks for asking
0,"@AIRLINE 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail.  I can book separately, but why not together?"
0,@AIRLINE arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.
0,@AIRLINE is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline
0,@AIRLINE do you have the phone number of a supervisor i can speak to regarding my travels today
1,@AIRLINE give her the recognition she deserves!
0,"@AIRLINE there was 20 min to departure, no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" #fail"
0,"@AIRLINE still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?"
1,.@AIRLINE handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!
1,@AIRLINE a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice
0,@AIRLINE should take a lesson from @AIRLINE and wait for passengers from connecting flights. Shame..
0,@AIRLINE no standby line update online or on app either is troubling
0,@AIRLINE That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???
0,@AIRLINE thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting
1,@AIRLINE you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP
1,@AIRLINE thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines
0,"@AIRLINE you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!"
1,@AIRLINE thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.
0,@AIRLINE I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.
0,@AIRLINE Am I flying on Spirit air?
0,@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW
0,@AIRLINE please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection
0,@AIRLINE too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!
0,@AIRLINE  you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded
0,@AIRLINE The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.
0,"@AIRLINE : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back"
0,"@AIRLINE I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!"
0,@AIRLINE the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out
0,@AIRLINE baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler
0,"@AIRLINE, 1st a reaccommodation, now a delayed flight for this one.  & the Gate Agent still hasn't mumbled a word. Folks getting anxious."
0,"@AIRLINE @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air?  Staff accordingly u idiots!"
0,@AIRLINE my phone has been on hold since midght  fkn 7 hrs of hold ?? Unacceptable!!!!!!!!
1,@AIRLINE all good now. Going to make it to Boston on time. I'm actually on your wifi right now
0,@AIRLINE HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE
0,"@AIRLINE Love your airline...hate your website.  Just tried to book 2 tickets (1 w miles, 1 w/out).  Absolute joke.   Needs a lot of work!"
0,@AIRLINE I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.
0,@AIRLINE how come I have no baggage updates.
1,"@AIRLINE awesome! And yes, @UpInAirClaire is!"
0,"@AIRLINE Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?"
0,@AIRLINE been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2
0,@AIRLINE what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!
0,@AIRLINE any direct number to dividend miles account info? Every Time I try them I get actually hung up on
0,@AIRLINE my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!
0,"@AIRLINE no announcement re extra baggage, ""find an empty bin"" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing"
0,"@AIRLINE any guesstimate on hold times? Can't change my flight online, at 45 mins and counting..."
0,@AIRLINE this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml
0,@AIRLINE you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @AIRLINE is flying on time to both. WTH??
0,@AIRLINE over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom
0,"@AIRLINE well done, you have taken the fun out of air travel @PHLAirport"
0,@AIRLINE on line baggage system complete rubbish. bag missing 2 days. No meaningful information.
0,@AIRLINE an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff
0,@AIRLINE no apology? Cool.
0,@AIRLINE system failure again = bad trend.  Software projects are like flying an airplane; there's no such thing as an emergency takeoff.
0,@AIRLINE have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs
1,"@AIRLINE:  Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)"
0,@AIRLINE wow @AIRLINE still screw n stuff up
0,@AIRLINE flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city
1,@AIRLINE have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.
0,@AIRLINE Worst airline ever?
1,"@AIRLINE For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!"
0,@AIRLINE ANSWER THE BLOODY PHONE!
0,@AIRLINE Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me
1,@AIRLINE @AARP #tfw1 Appreciate the tweet back - It was unexpected.
0,@AIRLINE my understanding is they were able and did for many other flights but chose not to for this one.
0,"@AIRLINE Literally all that says is ""Case open""  What good is that to me?"
0,@AIRLINE Handled. I found tkt on floor dropped by someone. No way - I’m in wheelchair - to get to podium.
0,@AIRLINE just hit 4hrs.  what is typical wait time right now? should i drive 2h30m to the airport service desk?
0,@AIRLINE been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?
1,@AIRLINE Like http://t.co/VPqEm31XUQ
0,@AIRLINE I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days
0,@AIRLINE it is cool. Your customer told me they didn't care either. It is expected
1,@AIRLINE you guys are perfect as always! <3 #WeRVirgin
0,@AIRLINE:  thanks for the miserable trip GNV<<<FSD on 2.19-2.21.
1,“@AIRLINE: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏
0,@AIRLINE thanks for being entirely unhelpful and wasting hours of my time today
0,"@AIRLINE no, thanks. I think we have it straight!"
0,"@AIRLINE 3 hrs searching for flts, find 1 on site & can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising"
0,@AIRLINE We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.
0,@AIRLINE I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!
0,"@AIRLINE not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent."
1,@AIRLINE Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice
0,@AIRLINE still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks
0,@AIRLINE suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.
0,"@AIRLINE @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :("
0,@AIRLINE coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)
0,@AIRLINE my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.
1,"@AIRLINE @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same"
0,@AIRLINE lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.
0,"@AIRLINE well. As of yet, our checked bag has already vanished and we haven't left the airport yet."
1,@AIRLINE beautiful day in Seattle! http://t.co/iqu0PPVq2S
0,@AIRLINE @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com
1,@AIRLINE can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good
1,"@AIRLINE Thanks for the instant reply, and for still doing first bag free (so important)!"
0,@AIRLINE i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call   Getting tired of typing little notes
0,@AIRLINE and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455
1,@AIRLINE Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!
0,@AIRLINE *does = doesn't
0,@AIRLINE #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Flight Booking Problems flights today
0,@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.
0,@AIRLINE already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that
0,@AIRLINE I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help!
1,@AIRLINE THANK YOU!!! 👍👍👍👍👍
1,@AIRLINE Thank you Alicia!  #ExceptionalService
0,@AIRLINE I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue
0,@AIRLINE @AIRLINE I was supposed to get from fresno to pittsburgh by 10pm.  Instead I'm now not getting in until 4pm... tomorrow
0,@AIRLINE We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated
1,"@AIRLINE Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜"
0,@AIRLINE sucks.
0,@AIRLINE u guys suck
0,@AIRLINE is by far the worst airline ever 😡😡
0,@AIRLINE Anyone there? Did you read my DM?
0,@AIRLINE That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101.
0,@AIRLINE we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.
0,@AIRLINE We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.
0,"@AIRLINE tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice"
0,@AIRLINE Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?
1,"@AIRLINE no worries, your flight attendant took care of it."
1,@AIRLINE  that would be lovely! You have great people working in your organization.
1,"@AIRLINE, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. 💙 #lovejetblue #onlyblue #jetblueforever"
0,"@AIRLINE @AskPayPal When will it be marked ""completed"". I'm scared I'm going to lose my reservation or my money is going to be refunded."
0,@United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?
0,@AIRLINE yes of course I have.  Is this how you treat customer with no recourse?
0,@AIRLINE get a clue. I am a 1K/2mm miler and that is the response you give?
0,"@AIRLINE 
Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ⤵ http://t.co/Q5SB0DaVuy"
0,@AIRLINE the wifi in the ewr lounge reminds me of the old days of dial up
0,@AIRLINE I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend
0,@AIRLINE I've been on hold for 2 hours!  When will you answer??
0,@AIRLINE I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.
0,@AIRLINE heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!
0,@AIRLINE have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw.
0,@AIRLINE As it always is. Helps to communicate to customers.
0,@AIRLINE All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.
1,@AIRLINE flight 117. proud to fly Jet Blue!
0,@AIRLINE what is the problem with your flights to ny today
0,.@AIRLINE Have you just given up?
0,@AIRLINE Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand.  #allrepresentativesbusy #nooption
1,"@AIRLINE on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!"
0,.@AIRLINE Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies
0,@AIRLINE is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.
0,"@AIRLINE FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called, I picked up, then it hung up."
0,@AIRLINE Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???
0,@AIRLINE YOU FUCKING SUCK
0,@AIRLINE I hope you have a solution or insurance to cover this issue
0,@AIRLINE Is today's JetBlue Flight 918 (NYC->BOS) delayed? My app says on time and the website says it's not...
0,@AIRLINE I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?
1,"@AIRLINE @maryella_green just received it, actually. Thank you!!!!!!!!!"
1,@AIRLINE I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)
0,"@AIRLINE I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?"
0,@AIRLINE the departure time keeps getting Late Flightr.  I'll be lucky if I'm home by 3am
0,@AIRLINE This is how you have me feeling.... http://t.co/esUu0hiAjM
0,@AIRLINE done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺
0,@AIRLINE my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14
0,@AIRLINE you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.
0,@AIRLINE I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?
0,@AIRLINE my mom’s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it’s been 4. I need to go to bed!
0,"@usairways Yes. Works in Firefox. 

Can do everything but finish purchase. Button turns gray, never submits. For a couple weeks now."
0,@AIRLINE also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2)
1,@AIRLINE you're the best
0,@AIRLINE only to come home a day Late Flight to find out you guys have lost my luggage
0,@AIRLINE I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.
0,@AIRLINE now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged😡😡
0,"@AIRLINE You should be more timely with bags that missed a flight, people need their undies the next morning!"
0,@AIRLINE @delta lost my luggage from ATL to  hdn luggage in denver and said @AIRLINE will deliver my luggage to HDN airport claim# hdndl11785
0,@AIRLINE you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.
1,@AIRLINE Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!
1,@AIRLINE I FOUND MY FOOTAGE!! :D I am so so happy.
0,@AIRLINE I hope you're happy! You have officially become the next @AIRLINE #ProfitBeforePeople IMO you will be bankrupt by 2020
1,@AIRLINE @karajusto OK we will! Thank you!!!
0,@AIRLINE only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔
0,"@AIRLINE @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!"
0,@AIRLINE understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(
0,"@AIRLINE EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out"
0,@AIRLINE @AIRLINE need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude
0,"@AIRLINE typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!"
0,@AIRLINE please help on hold 3 hours can't change flights I'm stuck here
0,@AIRLINE Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR
0,@AIRLINE oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat
0,"@AIRLINE delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649"
0,@AIRLINE 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.
0,@AIRLINE I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.
0,@AIRLINE i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou
0,@AIRLINE and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.
0,@AIRLINE your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?
0,"@AIRLINE worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting"
0,"@AIRLINE yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR"
0,@AIRLINE my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.
1,"@AIRLINE Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN"
0,@AIRLINE BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou
1,"@AIRLINE View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr"
0,@AIRLINE thanks ^mr i got rebooked already but I lost my first class seat. Such is life.
0,@AIRLINE @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.
0,@AIRLINE Is flight 5001 really going to leave Newark today?  If not tell us now and I will rent a car.  I do not want to end up stranded.
0,@AIRLINE i booked lh via ua.  However at gate they rebooked me to a Late Flightr lh flight.  Now that flight didnt earn pqd for me.  How do i get it
0,@AIRLINE the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes
0,@AIRLINE pls help. This is seriously beyond ridiculous.
0,@AIRLINE my flight tomorrow is Cancelled Flighted you guys just keep letting me down
0,"@AIRLINE assistance with what, the attitude of your staff no matter which airport we are at?"
0,@AIRLINE 2nd flight in two weeks that you have lost my bag!  Taking my 1K status to @AIRLINE #neveragain #WORSTCUSTOMERSERVICE
0,@AIRLINE where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!
0,@AIRLINE- can you tell me what the policy is for preboarding with small children? Is that still a thing?
1,@AIRLINE connection made. Thanks again this week. #daddyshome
0,"@AIRLINE Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations."
0,@AIRLINE living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland
0,"@AIRLINE
wjere is our luggage #so slow at lax"
1,@AIRLINE I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G
0,@AIRLINE I finally got through on the phone after a 2 hour wait time.
1,@AIRLINE The Magic eight ball has never steered me wrong  :)
1,@AIRLINE thanks guys! Sweet route over the Rockies #airplanemodewason
0,"@AIRLINE Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form"
1,@AIRLINE thanks for the follow up.  I appreciate it.
0,@AIRLINE - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting  for over 1 hr
0,@AIRLINE 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?
1,@AIRLINE maybe on my return trip 👍
0,@AIRLINE I'd really like to get off of this plane now.
0,@AIRLINE how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?
0,@AIRLINE @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made
0,"@AIRLINE So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail"
1,@AIRLINE  I USED to always fly Southwest.
0,"@AIRLINE TY! But, their site says "" Please note that we do not offer a print subscription service for American Way. ..."""
1,@AIRLINE I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!
0,@AIRLINE and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams
0,@AIRLINE you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!
0,@AIRLINE @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks
0,"@AIRLINE I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading."
0,"@AIRLINE I appreciate that you actually monitor Twitter, so please  pass along my feedback. I've tried calling about 15 times in 4 days :("
0,"@AIRLINE I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!"
0,@AIRLINE POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!
1,@AIRLINE okay thanks. Hope to be flying with you guys soon!
0,@AIRLINE is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages
0,@AIRLINE your 1800 kept hanging up on me and made me miss a second flight
1,"@AIRLINE I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !"
0,@AIRLINE I don't believe so. That's not what the team has told us.
1,@AIRLINE Give Cyndi & Troy each a gold star.
0,"@AIRLINE We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?"
0,@AIRLINE No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?
0,@AIRLINE seriously???  did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?
1,@AIRLINE credit to you for replying.  I’ll look forward to hopefully one of those 103 on my flight home tonight :)
0,"@AIRLINE standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP"
0,@AIRLINE no response to DM or email yet.  customer service?
1,@AIRLINE Have a great week 🌞✈
0,@AIRLINE bags are still in Houston since Friday and still have not been reimbursed the baggage fee.
1,@AIRLINE okay awesome! Thank you!
0,@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse
0,"@AIRLINE followed. I tried to @AIRLINE record locator number, gave me an error code"
1,@AIRLINE thanks for keeping us safe
1,@AIRLINE amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!
0,@AIRLINE so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4
0,"@AIRLINE US 728 returned to gate to get ""MEL"" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone?"
0,@AIRLINE just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight
0,@AIRLINE can you tell me how to file a claim for clothing that had to be purchased?
0,@AIRLINE is probably losing a family of world travelers as customers due to broken processes. @AIRLINE I hope you can fix it
0,@AIRLINE I've been doing this for 15 years and I've never had this many issues with any other airline.
0,"@AIRLINE if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?"
0,@AIRLINE screws up again...to be expected! NEVER AGAIN!
1,"@AIRLINE $90 dollar RT ticket to Chicago? Yes, Please!"
1,"@AIRLINE Thanks so much , my passport was recovered"
0,"@AIRLINE If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time."
0,@AIRLINE  Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail
0,"@AIRLINE I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping"
0,"@AIRLINE why don't you hire people to deal with the call volume, this is absolute garbage #incompetent"
0,"@AIRLINE You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law.  They spent several hours waiting."
0,@AIRLINE we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.
1,@AIRLINE 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!
0,@AIRLINE absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel
0,"@AIRLINE I tried! Had me running from curb-side to self-check & wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset"
0,@AIRLINE BRING MY FIANCÉ @meerikangas BACK TO ME!
0,@AIRLINE do you know how to use twitter bro?  Your terminal looks like it's in Bosnia.  Here's another pic. http://t.co/M9Nywr5Kbs
0,@AIRLINE 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful
1,@AIRLINE thank you for refunding my bag fee.  I look forward to its return today I hope.
0,"@AIRLINE 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?"
1,@AIRLINE it was booked through work but added upgrade on seat. Need the upgrade receipt.
1,@AIRLINE I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace
0,@AIRLINE Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?
0,@AIRLINE There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home
0,@AIRLINE is I can't make changes on the website am I still charged 25 dollars for using phone
0,@AIRLINE ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????
1,@AIRLINE Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo
1,@AIRLINE ice cream up front! Solid
1,"@AIRLINE CEO Gary Kelly, ""We are America's most loved and most flown airline!"" #SouthwestRally #BWI #bestemployees #swaculture #swapic"
0,@AIRLINE I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!
0,@AIRLINE on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights
0,"@AIRLINE has screwed me over for the last time.  @AIRLINE, glad to give you my business. #JetScrew #AwfulCustomerService"
0,@AIRLINE charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July
1,"@AIRLINE messaged you, thanks"
0,"@AIRLINE : Unhappy with United's service?

Read Ralph Nader's open letter to UAL's CEO.

Leave a comment or RT.

http://t.co/O0745APIau"
0,"@djevolutionhd As an EP who travels 125K+ miles a yr with @AIRLINE , I would expect more from them than this horrible travel experience"
1,"@AIRLINE beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI"
0,@AIRLINE Hey. I hve Cancelled Flightled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?
0,@AIRLINE the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @AIRLINE with no penalty or hoops.
1,@AIRLINE yes! Announced we will take off. You're on it! Thank you!
0,"@AIRLINE no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself"
0,@AIRLINE / @AIRLINE are incompetent.
0,@AIRLINE I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon
0,@AIRLINE sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer
0,"@AIRLINE and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!"
1,@AIRLINE Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ
1,@AIRLINE I made it! Thanks for the help!
0,"@AIRLINE My wife has been on the phone several times for past 3 days, with no result."
0,@AIRLINE But I got a bad exchange rate so want my money back. Please can you refund without penalty.
0,@AIRLINE you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA
0,@AIRLINE I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error
0,@AIRLINE No I do not have them yet. Called for baggage status 5 times yesterday.
1,@AIRLINE ok thanks. I sent you a DM too. You can disregard that.
0,"@AIRLINE My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!"
0,"@AIRLINE Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again."
0,@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7
0,@AIRLINE not letting me DM. # is FSZ4YO
0,@AIRLINE it's not about the delay.  It's about the communication.
0,@AIRLINE yes I did. Terrible service from your courrier
0,@AIRLINE for a response in 3-4 days? No thanks
0,@AIRLINE we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(
0,@AIRLINE bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything.  Long lines!! #ua1523
0,@AIRLINE surprise surprise more delays. Seems to be the norm.  Broken down equipment.
0,@AIRLINE what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?
0,@AIRLINE @AIRLINE Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am
0,@AIRLINE Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam
1,@AIRLINE Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.
0,".@AIRLINE after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now"
0,@AIRLINE they say they have no update. I don't work I don't get paid.  Jet blue has my money but no flight. Argh!
1,@AIRLINE thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed
0,@AIRLINE why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline
1,"@AIRLINE Great, thank you!"
0,"@AIRLINE mood lighting on point🙌 Reclining my seat, kickin up my feet💤"
0,"@AIRLINE I tried when I landed, but there was no-one there.  I've emailed your customer service twice now who don't seem to care."
0,@AIRLINE heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/
0,@AIRLINE #usairways lost a passenger today for not upholding their promise of excellent customer service!!!
0,@AIRLINE no because you will charge me or delay me further. United 1612 still waiting.
1,@AIRLINE an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!
0,"@AIRLINE Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes..."
0,@AIRLINE Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?
0,@AIRLINE probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!
0,"@AIRLINE - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards"
0,"@AIRLINE hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢"
0,@AIRLINE Can you help me with a refund.  the phone guy couldn't help.  The website won't let me submit a reply.
1,@AIRLINE The only thing you fella have done right today is get me to the pacific time zone.
0,@AIRLINE now U horrible people say you have no where for her to sleep?
0,@AIRLINE why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines
0,"@AIRLINE I paid using Paypal online and after I was charged there was a ""System Error"" which is what I ended up calling about."
0,@AIRLINE I would never fly United Airlines again!
0,@AIRLINE @Truthh4 they didn't give you the wifi password? Smh
1,@AIRLINE cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4
0,@AIRLINE I'm stuck in Fort Lauderdale.
0,"@AIRLINE wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed."
0,"@AIRLINE nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course"
0,@AIRLINE still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here
0,@AIRLINE worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.
0,@AIRLINE Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey
0,@AIRLINE My last flight was Cancelled Flightled and I'm very disappointed.
1,@AIRLINE Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt
1,"@AIRLINE great, thank you!"
0,@AIRLINE We have submitted the customer relations form and await your response!
0,"@AIRLINE Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline."
0,@AIRLINE once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again
0,"@AIRLINE after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic"
0,. @AIRLINE condescension must be a quality your co rewards. Your tone reeks of it
0,"@AIRLINE hey, left my computer bag, w/computer inside, in United, filed online report, no response"
0,@AIRLINE hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun
1,@AIRLINE oh. And thank you for responding
0,@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing
0,"@AIRLINE @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because..."
0,@AIRLINE it's freezing on the gate bridge#waitingforbags#united#EWR
0,@AIRLINE just delayed my flight to SLC by 2.5 hours. What gives? #snowforce
0,@AIRLINE So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do
0,@AIRLINE do you do auto callbacks so I don't have to wait on hold?
1,@AIRLINE Sure did! Only waited about 15min. Yay!
1,@AIRLINE mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!
0,"@AIRLINE it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse"
0,@AIRLINE Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to
0,"@AIRLINE has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!"
0,@AIRLINE 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac
1,@AIRLINE loving the free #wifi and #legroom ✈️ #SeattleBound
0,@AIRLINE no. Please stop.
0,"@AIRLINE beware,  Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English)."
0,@AIRLINE Safety might be your priority but organization clearly is not.
0,"@AIRLINE I mean, your employees were really nice as I literally sobbed?"
0,@AIRLINE I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??
0,@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!
0,"@AIRLINE hey JetBlue.  Still waiting to hear where you lost my 9'8"" surfboard between JFK and BQN airports."
0,@AIRLINE Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks
0,@AIRLINE The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...
0,@AIRLINE why was my flight from Miami to Dallas Monday  rescheduled to Tuesday?
0,"@AIRLINE I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song ""I'm Blue"" while flying on JetBlue."
0,@AIRLINE Which just speaks to basically the worst designed web system ever.
0,"@AIRLINE I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL"
1,"@AIRLINE open seating is like an open marriage, there's so much love for strangers!"
0,@AIRLINE nothing else from you ^GJ? Where is your customer service?
0,"@AIRLINE suggest you failures make a HUGE donation to @the_USO  Charlotte, NC as THEY provided GREAT customer service today, unlike you."
0,@AIRLINE I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.
0,"@AIRLINE Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!"
0,@AIRLINE Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6
0,"@AIRLINE Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)"
0,@AIRLINE #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help.
1,"@AIRLINE SW rocks, thanks for the reply and the follow. Rebooked earlier flight!"
1,@AIRLINE Thank you. Great tool
0,@AIRLINE how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling
1,@AIRLINE - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP
0,@AIRLINE is it even legal for you guys to advertise flights that you cant honor??
0,@AIRLINE how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?
1,@AIRLINE yeehaw. You found us another plane.  Thx for listening to me vent.
0,@AIRLINE improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!
0,@AIRLINE Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?
0,"@AIRLINE if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after"
1,@AIRLINE @ProfessorpaUL15 Always happy to help!
0,@AIRLINE duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI
0,@AIRLINE your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.
0,@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.
0,@AIRLINE--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!
1,@AIRLINE. You guys made my day. Treated me well. Thank you!!!
0,"@AIRLINE I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again."
0,"@AIRLINE @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone"
0,@AIRLINE they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location
0,"@AIRLINE yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD."
0,@AIRLINE why I can't book a flight to PRN through your website?
0,@AIRLINE @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...
1,"@AIRLINE Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)"
0,@AIRLINE Flight 1951. Bags haven't come and we landed 30 minutes ago.
0,@AIRLINE me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had
1,@jetblue thanks
0,@AIRLINE Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting.   #customerservice @olive201
0,@AIRLINE your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.
0,"@AIRLINE For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts"
0,"@AIRLINE Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta"
1,@AIRLINE Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice
0,"@AIRLINE Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing."
0,@AIRLINE I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied
0,@AIRLINE you are the actual worst.  You have zero respect for your passengers. I'm officially done flying with you.
0,"@AIRLINE looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks."
0,@AIRLINE be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.
1,@AIRLINE Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO
0,"@AIRLINE Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?"
1,@AIRLINE de-icing is important!
1,@AIRLINE I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃
0,"@AIRLINE great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!"
0,@AIRLINE delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags
0,@AIRLINE a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.
1,"@AIRLINE Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos."
0,"@AIRLINE I checked in ""Standby for 1st Class"" only to find I am ""not on the list"". This merger is a pain."
0,@AIRLINE it's been almost 3 days and it's still frozen. Thanks doll 😘😑
1,"@AIRLINE Another great flight & crew, Las Vegas-Chicago #3397. Thanks!"
0,"@AIRLINE 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers"
1,@AIRLINE Thank you. I'll do that next time!
0,"@AIRLINE there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures"
1,@AIRLINE thank you for refunding me on my baggage ! really appreciate it
0,@AIRLINE Thanks for the lack of help and the canned response from the 1K desk!
0,@AIRLINE actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?
0,@AIRLINE gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain
1,@AIRLINE your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better
0,"@usairways you made us miss our flight, first class now I can't even enter the admirals club.  Not happy  dm me to fix this."
1,@AIRLINE great flight! Great view! :-) http://t.co/Yxn00pnOav
0,"@AIRLINE Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am..."
0,"@AIRLINE  ""please call Late Flightr"" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith"
0,@AIRLINE please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport
0,"@AIRLINE no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool."
0,.@AIRLINE being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again
0,@AIRLINE so what's the solution?
0,@AIRLINE @noltnancy What will be is a what may be...what is...sucks. #fail
1,"@AIRLINE ok, I just received an email with my registration from your team. Thanks a lot"
1,@AIRLINE that would be great - 1k us651621
0,@AIRLINE My flight cost me just under $800 and this is what happens? I fly with @AIRLINE and have no problems. I come the US 4-5 times...
0,"@AIRLINE can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air..."
0,@AIRLINE 1 hour since boarding began and we're still sitting at the gate.  #UA507
0,"@AIRLINE according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim"
0,@AIRLINE your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this
0,"@AIRLINE @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more"
0,@AIRLINE still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested.  Deal w this!!
0,@AIRLINE my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...
0,@AIRLINE Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.
0,@AIRLINE no they did not want to deliver at my house. Had to go to sombrons else house
0,@AIRLINE there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.
0,@AIRLINE worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354   Disappointed
0,@AIRLINE I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.
0,"@AIRLINE  you are over 40, please start acting your age and stop with the short-shorts!"
0,@AIRLINE This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.
0,@AIRLINE Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.
1,😎 RT @AIRLINE: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt
0,@AIRLINE on the phone over an hour waiting for customer service  got wrong fight information cost us 6 hours from trip. Frustrating!!!
0,@AIRLINE what is a personal email that I can contact? I have a complaint that you should know about
0,@AIRLINE waiting 12 mins and counting to get through to Global Services....something going on?
0,@AIRLINE when will you be accepting reservations past August 7?
0,@AIRLINE how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja
0,@AIRLINE is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!
0,@AIRLINE It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.
0,@AIRLINE try contacting everyone on that flight with a refund offer and we might believe you are sincere
1,@AIRLINE great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!
0,@AIRLINE I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees
0,@AIRLINE had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(
0,@AIRLINE you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!
0,@AIRLINE bad weather and multiple Cancelled Flighted flights has us all scared!  Noted for next time.
0,"@AIRLINE The Wichita Falls Airport is the worst, will never fly in or out again.  Unknowledgeable staff."
0,@AIRLINE seats in Row 8 don't recline should mention that on your website #soreback
0,@AIRLINE flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx
1,"@AIRLINE despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!"
0,"@AIRLINE 3349, was supposed to be in little rock at 10am this morning."
0,@AIRLINE Making sure your flights aren't delayed due to poor maintenance would be a start.
0,@AIRLINE @nathankillam or your staff could try not throwing the luggage around.
0,"@AIRLINE That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal."
0,@AIRLINE right on cue with the delays👌
0,@AIRLINE How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off.
0,"@AIRLINE ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details."
0,@AIRLINE some people in line have been waiting 55 minutes for a customer service representative
1,@AIRLINE in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u
0,"@AIRLINE Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :("
0,@AIRLINE stranding a student trying to get to Birmingham in CLT overnight w/o any help.  You can do better than that.  @av_duffy
0,@AIRLINE You are having phone issues.  Please fix it!!!!
0,@AIRLINE DCA to RSW at 8:30am Cancelled Flightled.  Rebook to Charlotte Cancelled Flightled.  Can we rebook selves online???
0,"@AIRLINE  Instead, the miles are credited to an account that i did not open
-- My request to merge the accounts is denied"
1,@AIRLINE thanks
0,@AIRLINE you are the worst. I will avoid you like the plague.
0,@AIRLINE so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.
0,@AIRLINE is the worst airline to ever travel with.
0,@AIRLINE just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.
1,@AIRLINE its always a pleasure ☺️
0,"@AIRLINE fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff"
0,@AIRLINE I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?
0,@AIRLINE Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now.
0,"@AIRLINE your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck"
0,"@AIRLINE the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold"
0,"@AIRLINE Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold & $25."
0,@AIRLINE 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead
1,@AIRLINE telling my Fam in Vegas now. :)
0,@AIRLINE Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?
1,@AIRLINE Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out
0,@AIRLINE been on hold for 1.5 hrs. What's up?
0,@AIRLINE been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @AIRLINE instead! Lots of room there!
0,"@AIRLINE seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA"
0,@AIRLINE worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.
0,@AIRLINE @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.
0,"@AIRLINE plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness"
0,@AIRLINE @AIRLINE Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe
0,@AIRLINE I hope this isn't a real life scene out of the movie 'Flight' .....
0,@AIRLINE also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.
0,@AIRLINE Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin?  Pls start charging. http://t.co/2nY5TuXFqf
1,@AIRLINE I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING
0,@AIRLINE how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her
0,@AIRLINE can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.
0,@AIRLINE rocks - @AIRLINE horror
1,"@AIRLINE thx, social media person!"
0,"@AIRLINE yes, I've been waiting for four hours and no one has been able to help me."
0,@AIRLINE you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet
0,@AIRLINE Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology
1,@AIRLINE ok thanks. Safety first.
0,@AIRLINE Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.
1,"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk"
0,@AIRLINE -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call.
0,@AIRLINE Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.
0,@AIRLINE not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever
0,@AIRLINE you are the worst.
0,@AIRLINE I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.
1,@AIRLINE thank you very very much!! 💙💙
0,@AIRLINE still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr
1,@AIRLINE got it squared away. Thank you. I had a man on the inside help me out!
0,@AIRLINE I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial?
0,"@AIRLINE just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??"
0,@AIRLINE any idea on what the wait time is for refunds from @AIRLINE? I was told a few days over the phone - but it's well past that.
0,"@AIRLINE jal and cathay pacific so no, I can't do it online."
0,@AIRLINE customer service says since my wife setup a family account that she now can't join mine for a year???  Help me fix please.
0,"@AIRLINE why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!"
0,@AIRLINE really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...
0,"@AIRLINE prove it, Cuz the southwest people here don't even know why it's behind schedule."
0,@AIRLINE pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.
0,@AIRLINE won't waive $200 fee due to #neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic #waivethefee
0,"@AIRLINE 
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA."
0,@AIRLINE switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!
0,@AIRLINE why do you hate your passengers?
0,@AIRLINE appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta
1,@AIRLINE thanks for the update
0,@AIRLINE 5 hours delayed now in hour increments?  Really?  & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?
1,@AIRLINE Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport
0,@AIRLINE 4 hours . How do I change my flight that was Cancelled Flightled ?
0,.@AIRLINE cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!
0,@AIRLINE u suck Big Donkey Balls!
1,@AIRLINE None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.
0,@AIRLINE 8 hours on the phone yesterday.  Really?  Still doesn't pick up status on US Air flight.
0,@AIRLINE HELLO!! Is anyone behind your twitter account? #badcustomerservice
0,@AIRLINE Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane
0,"Social agencies, this is why we can't have nice things. @AIRLINE: Our fleet's on fleek. http://t.co/QRxz0bGbtq"
0,@AIRLINE 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8
1,"@AIRLINE We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!"
0,@AIRLINE 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?
0,@AIRLINE because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...
0,@AIRLINE cannot direct message you you do not follow us. I want my luggage.  Please hep
0,"@AIRLINE can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW"
0,@AIRLINE correct date is 2/11/15!
0,@AIRLINE I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.
0,"@AIRLINE oh I did. All I received back was an email saying "" delays happen"".. Uh huh.."
0,@AIRLINE  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.
0,"@AIRLINE flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy..."
0,@AIRLINE Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!
0,@AIRLINE where is it coming from? I thought Tampa?
0,@AIRLINE I DM'd you. Anything you can do?
1,@AIRLINE Will do. Thanks!
0,@AIRLINE you respond to my friend @LisaPal but you can't respond directly to me
1,@AIRLINE Haha - that will indeed be a great day!
1,@AIRLINE thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!
0,@AIRLINE @usairways who is the next stop after customer service.
1,@AIRLINE Thank you
0,"@AIRLINE @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?"
1,@AIRLINE Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)
0,@AIRLINE @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice
0,@AIRLINE @44Stocker my wife Sarah stocker did also called but could not connect me to customer service
0,@AIRLINE - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!
0,@AIRLINE common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago
0,@AIRLINE I called the BTV desk; they had more information - so it exists.  Your systems don't make it easy for the customer to access it.
0,@AIRLINE who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?
0,@AIRLINE Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA?
0,"@AIRLINE JFK T5 north check in. 3 bag drop ladies, 1 has been checking in someone for the entire time; another doing check ins too."
0,@AIRLINE no. Told to call cust service on monday
0,@AIRLINE I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass
1,.@AIRLINE @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.
0,"@AIRLINE  Flight 4454 aircraft at gate, but no crew?  Will be 2+ hours Late Flight to destination. Come on!"
1,@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3
0,"@AIRLINE I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel."
0,@AIRLINE shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.
0,@AIRLINE I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?
0,@AIRLINE Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.
0,@AIRLINE are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.
0,@AIRLINE i've been on hold since 11:30pm  need to reschedule my Cancelled Flightled flight for a morning departure tomorrow.  please help!!!!!!
1,"@AIRLINE thanks! a response is better than nothing at all {ahem, @AIRLINE}"
1,@AIRLINE have sent you a DM with the details. Thanks!
0,@AIRLINE still waiting to board and see if they will give us the exit row.
0,@AIRLINE I flew back w other company since United didnt have an earlier flight
0,@AIRLINE compensate us for new clothes bet you won't
0,@AIRLINE might be the worst airline ever
0,@AIRLINE the supervisor on situation- Stacey took all our details-no claim number given to us
0,"@AIRLINE LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625"
1,@AIRLINE FINALLY!  A Passbook option for the SWA App. Thank you!!!!!
1,@AIRLINE Yes That's true but they are a bit pricey I will look into it further. Love you guys.
0,@AIRLINE missing this wedding because of these delays would not be cool
0,"@AIRLINE complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u."
0,@AIRLINE customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f
0,@AIRLINE what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations
0,@UsAirways  your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500.
0,"@AIRLINE long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work"
0,@AIRLINE been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available
1,@AIRLINE your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!
1,@AIRLINE I will thank you!
0,talked to a @AIRLINE manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited
0,@AIRLINE still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH
0,"@AIRLINE What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. 😑"
0,@AIRLINE It is now going to be reported to the police due to the sexual assult sad that you didn't care
0,@AIRLINE allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared
0,@AIRLINE Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!
1,@AIRLINE #FirstClass to #London on my way to #LondonFashionWeek #LFW15 👠🇬🇧👠🇬🇧👠🇬🇧
0,@AIRLINE great but that still does not help me..
1,"@AIRLINE thx off the response, finally got through the 45 min wait and talked to someone."
0,"@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?"
0,@AIRLINE @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care.
0,@AIRLINE I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :(
0,"@AIRLINE I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a"
1,@AIRLINE It was fabulous! Very pleased.
0,@AIRLINE still waiting #brokenpromises #notnice #neveragain #tellyourstory
0,@AIRLINE It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?
0,@AIRLINE the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday
1,@AIRLINE Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa
1,@AIRLINE Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.
0,@AIRLINE Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.
0,"@AIRLINE We did. @AIRLINE said to open one with you, too."
0,@AIRLINE 50 minute wait...still at the gate with a broken jetway. Might miss connection
0,@AIRLINE Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.
0,@AIRLINE 4 hours... 4 hours... FOUR HOURS.  It's like this is a joke to you.
0,@AIRLINE. It's been 5 hours and still no call and now we are back to being hung up on by an automated system.  #AmericanAirlines
1,Looking forward to using Passbook when I fly  @AIRLINE in a few weeks!
0,@AIRLINE u suck!we have been sitting here for 9hrs because of ur negligence
0,@AIRLINE @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option.
0,@AIRLINE at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees
0,@AIRLINE is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail
0,@AIRLINE - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?
1,@AIRLINE Was able to send the DM. All good now.
0,"@AIRLINE thanks for that advice, so helpful. Can't believe you guys actually charge people to ""fly"" united"
0,@AIRLINE problem with flight in Gainesville US Airways  5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight
0,@AIRLINE yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.
0,@AIRLINE BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +
0,@AIRLINE you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200  for business class? Stay classy
1,@AIRLINE wifi AND better seating.
0,"@AIRLINE if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey"
0,@AIRLINE bags fly free..just not to where you're going.
0,"@AIRLINE cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service.
#socialtantrum"
0,@AIRLINE Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays
0,@AIRLINE the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?
0,@AIRLINE what do I push to rebook with that 800 number
0,@AIRLINE I'm still on hold if you're wondering...  4 hours 37 minutes and counting.  #ServiceFail #OnHoldForever #Suboptimal
1,"@AIRLINE tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what"
0,@AIRLINE why can't you take me to Knoxville?? yall are my fav #help
0,"@AIRLINE ""Goodwill"" now at $125.00.  $27,000 x ? = Fine   Still want your new CEO to make a public apology to all passengers of flight 136"
0,@AIRLINE I'm asking if you can simplify the communications- thx
0,"@AIRLINE yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled."
1,@AIRLINE I made it- thx.
0,@lindaSWC @AIRLINE:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.
0,@AIRLINE and yet the Flight Attendant argued with me over Exec Plat benefits...
0,@AIRLINE #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS?  Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.
1,"@AIRLINE Thank you for the response, we got it resolved at the counter."
0,@AIRLINE  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!
0,"@AIRLINE if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk"
0,@AIRLINE what is going on with customer service? Is there anyway to speak to a human asap? Thank you.
0,@AIRLINE one hour after departure time and still no update!
1,@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.
0,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.
0,@AIRLINE Our flight was Cancelled Flightled & chaos abounds. I am in good humour. Please give me free everything to appease me.
1,@AIRLINE Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!
1,"@AIRLINE @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!"
0,"@AIRLINE @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?"
1,@AIRLINE haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue
0,@AIRLINE = easy and pleasant. @AIRLINE = difficult and stressful. Learned my lesson.
0,"@AIRLINE flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights.."
0,@AIRLINE I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.
1,@AIRLINE your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!
0,@AIRLINE please PM me the number where I can lodge formal complaints. Thx
0,@AIRLINE my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months.  Where my free miles at?!
0,@AIRLINE I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?
1,@AIRLINE I was so excited when I saw that you fly there! #ionlyflyblue
0,@AIRLINE I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on
0,"@AIRLINE ""Owen F"" at DCA Gate 42: #rude."
0,@AIRLINE that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.
0,@AIRLINE 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN
0,@AIRLINE Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.
0,@AIRLINE pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW
1,@AIRLINE I love this graphic. http://t.co/UT5GrRwAaA
0,@AIRLINE Saddens me that my first tweet - ever - has to be a complaint about customer service.
0,"@AIRLINE SJC->LAX. After the fourth time, I gave up!"
0,"@AIRLINE Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF"
0,"@AIRLINE Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths"
0,@AIRLINE can you tell me why you Cancelled Flightled the flight vs delay
0,"@AIRLINE ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain"
0,"@AIRLINE yo, you need a new website really badly. This day and age..."
1,@AIRLINE thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow
0,@AIRLINE when a 2 hour flight turns into a 3:30 ordeal...sigh
1,@AIRLINE thank you.
0,"@AIRLINE as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember."
0,@AIRLINE Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.
1,@AIRLINE Thank you.
1,@AIRLINE thanks for listening! I definitely was not the only person in line who thought it was absurd.
0,@AIRLINE Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies
0,.@AIRLINE this is enough for me to stop flying JetBlue.
0,@AIRLINE thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel
1,"Still thinking, those PJs may have me sold @AIRLINE @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come"
0,"@AIRLINE missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way."
0,"@AIRLINE to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on."
1,@AIRLINE they were amazing and thank you!
0,@AIRLINE this is awful customer service.
1,"@AIRLINE with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today."
1,"@AIRLINE is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper"
0,@AIRLINE Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥
0,@AIRLINE splitting up my flights quadruples the price
0,@AIRLINE send someone to the customer service counter in person. DIA concourse B across from gate B36a.
0,@AIRLINE has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.
0,"@AIRLINE my flight was at 1 pm. Still at the airport gee what service.  Do they care, nope.  Delayed until 7:55."
1,@AIRLINE Thank you for the service credit. And to @PamGrout for positive thoughts.
0,@AIRLINE what's the delay if the system isn't down?
0,"@AIRLINE sorry so Late Flight, responded to your DM."
0,@AIRLINE 3611 was supposed to depart at 5:10pm central.  About ready to close the door at 7:34pm central.
0,@AIRLINE I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff
0,"@AIRLINE @barrettkarabis what a joke you can mail
The receipt !! Yet. We can't mail
Them
A payment and fly before hand right"
0,"@AIRLINE As a member of the news media, the awful service of the last few days won't go unnoticed."
0,@AIRLINE Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere
0,@AIRLINE smiling? NOT!!
0,@AIRLINE yet again your staff in Philadelphia  failed to send my luggage home with me. #alwayshappensthere #angrytraveler
0,@AIRLINE You guys are just being disrespectful at this point... learned my lesson about this airline
0,@AIRLINE want to pick up a customer from @SpiritAirlines sign me up 🙌😏
0,@AIRLINE waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?
0,.@AIRLINE It was this saturday during all the snow in the DC area.  Excited the flight was not Cancelled Flightled but sad he went missing.
0,"@AIRLINE still awaiting a reply from ur customer services?  18 days, no response? Lousy #unitedairlines"
0,@AIRLINE what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo
0,@AIRLINE have been doing that for hours already
0,@AIRLINE customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think
1,@AIRLINE we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.
0,@AIRLINE Can you advise on what's happening with departure delays from CLT?
0,"@AIRLINE I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone."
1,@AIRLINE thank you. Been trying for two days to set this up.
0,"@AIRLINE trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?"
0,@AIRLINE that's a crazy long form! You need something other than a video?
0,@AIRLINE fcuk you. Shit service. You got no fans.
1,@AIRLINE just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome
1,"@AIRLINE done, thank you!"
0,@AIRLINE US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.
0,@AIRLINE how do I change flights . 3 hours is crazy please help
0,@AIRLINE Thanks for the THIRD gate change http://t.co/UfBdr5AxeO
0,"@AIRLINE too bad I'm getting this memo: ""Your reservation contains modifications that prevent you from changing it online."" #FUSTURATED"
0,@AIRLINE I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat
0,@AIRLINE Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight
0,@AIRLINE let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf
0,@AIRLINE can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm
1,"@AIRLINE yes, it's a domestic flight. Thank you!"
0,@AIRLINE @AIRLINE so does that mean @AIRLINE that you might care about my sister be assaulted on one of your flights
0,@AIRLINE after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets
0,@AIRLINE @AIRLINE 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent
0,@AIRLINE 1 refused boarding with Nexus. nexus confirmed she should not be refused
0,"@AIRLINE (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family"
0,"@AIRLINE why did I not receive drink coupons with 65,000 points? But all my friends did?"
0,"@AIRLINE - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight"
0,@AIRLINE well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.
0,@AIRLINE Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :(  Trying 2 correct online Flight Booking Problems error. #unhappy
0,"@AIRLINE because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it"
0,@AIRLINE on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people
0,@AIRLINE Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?
1,@AIRLINE app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine
0,@AIRLINE You have the worst customer service of any airlines I've ever encountered. Flat out awful
0,@AIRLINE 4 hours Late Flightr And i lost my conection 😡
0,"@AIRLINE you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt"
0,"@AIRLINE but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?"
0,@AIRLINE I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready
0,"@AIRLINE hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?"
0,"@AIRLINE Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help."
0,"@AIRLINE @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!"
0,@AIRLINE it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.
0,@AIRLINE How about auto check in for CP holders? Come on.
0,@AIRLINE nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice
0,@AIRLINE  at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous
0,"@AIRLINE hard to tell, but was told wifi only worked for one side of the plane."
1,@AIRLINE Joanna did a WONDERFUL job!  Thank her for me?
0,@AIRLINE cannot add my frequent flyer number on your website.  Can you help?
0,@AIRLINE they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥
0,@AIRLINE My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines
1,@AIRLINE here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!
0,"“@AIRLINE:  ""Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!"
0,"@AIRLINE awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?"
1,“@AIRLINE: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏
0,@AIRLINE This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.
0,.@AIRLINE Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris
0,"@AIRLINE  you were always my go to. What happened?  Airbus over Boeing, and now no customer service?"
0,"@AIRLINE Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow."
0,"@AIRLINE How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks"
0,@AIRLINE thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck
0,@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.
0,@AIRLINE new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA
0,@AIRLINE -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.
0,"@AIRLINE flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice"
0,“@AIRLINE: @Analystdoc Unfortunately that's not an available option with our current system. Sorry guys. That's a certain #fail Fix it plz.
0,"@AIRLINE leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling."
0,“@AIRLINE: Our fleet's on fleek. http://t.co/7iM9rHIvyR” Plz stop
0,@AIRLINE  last 2 times I checked a bags they were severally damaged.   No one answers the baggage call line for status?  #chairmanlove
1,@AIRLINE Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward
1,@AIRLINE has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI
0,@AIRLINE you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?
0,@AIRLINE is to airlines as @comcast @XFINITY is to cable/internet
1,"@AIRLINE be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️"
0,@AIRLINE costumer service sucks! Waiting for a week for a response
0,@AIRLINE about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.
0,@AIRLINE Gary Kelly should be ashamed of himself running a corporation in this way
0,@AIRLINE @AIRLINE  Also your on-hold message is trying to sell Valentines Day gifts.  Over a week Late Flight.  Sounds about right for USAir
0,@AIRLINE lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8
1,"@AIRLINE we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx"
0,@AIRLINE @AIRLINE - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry
0,@AIRLINE I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService
0,@AIRLINE I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!
0,@AIRLINE dropped 3x in past hour
0,@AIRLINE Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again
1,@AIRLINE i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍
0,@AIRLINE but you guys switched me and didn't inform me of the chathes
1,@AIRLINE nawww. United is my fave airline.
1,@AIRLINE I did...#FlyFi worked well and was free aboard this flight
0,@AIRLINE I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?
0,@AIRLINE not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside
0,@AIRLINE I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?
0,@AIRLINE narrowly made standby...lots of snags this trip!
0,@AIRLINE my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!
0,@AIRLINE you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed
0,@AIRLINE 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.
0,"@AIRLINE flight #703 Philly -> Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail"
0,"@AIRLINE I really can't there though to an agent, and I am worried about my reservation. Can you help me out!"
1,@AIRLINE thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG
0,"@AIRLINE comin in clutch and sending me to Charlotte then home, I h8 u @AIRLINE, except for Wayne u a real g #ThankJesus #ThankMe"
0,"@AIRLINE SO BAD service in Miami, AirPort.."
0,@AIRLINE the best seats should be for paying customers and we should get to board first #badcustomerservice
0,"@AIRLINE my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage."
0,@AIRLINE only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me...
0,@AIRLINE i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.
0,"@AIRLINE If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?"
0,"@AIRLINE  I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?"
0,@AIRLINE last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies
0,"@AIRLINE no you are not, you just care about mighty dollar."
0,@AIRLINE can't change it. True blue points and I can't get to a phone
0,@AIRLINE  thanks! Now I just need to locate where my luggage is!
0,"@AIRLINE between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?"
0,@AIRLINE @AIRLINE Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here
0,"@AIRLINE please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?"
0,@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.
0,@AIRLINE So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService
0,"@AIRLINE from San Diego with a 4 hour delay to JFK!Even you have a Amex  JetBlue, even having over 50.000 travel miles, you're still nothing"
1,@AIRLINE thanks!
0,@AIRLINE DUH and done. bag whereabouts unknown. Greeeaat
0,@AIRLINE #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!
0,"@AIRLINE If this is customer service, then please call me."
0,@AIRLINE I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad
0,@AIRLINE mechanical delay occurred in Houston earlier today re: their flight to ORD
0,"@AIRLINE @keithlaw  I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story!  #Creditcardsales"
1,@AIRLINE OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!
0,"@AIRLINE really? That's it? Not even a ""we are looking into this to see what happened/what we could do better next time"""
0,@AIRLINE now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday
0,"@AIRLINE she was rude, unprofessional,  not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!"
0,@AIRLINE   What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm
0,@AIRLINE does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.
0,@AIRLINE Flight 395. Rolling delay of 1 hour 42 minutes
0,"@AIRLINE Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry."
0,@AIRLINE yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp
0,@AIRLINE bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr
0,"@AIRLINE Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour."
0,@AIRLINE Apparently mechanics had to be flown in to fix some planes...not the most assuring sign
1,"@AIRLINE amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere"
0,@AIRLINE WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!
1,Thank U 😘 “@AIRLINE: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)”
0,"@AIRLINE the gate agent said ""it's booked in full. Sorry"" I had a ticket with a 1st class seat. I will call customer service when I land."
0,@AIRLINE you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered.
1,@AIRLINE it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat
1,"@AIRLINE Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD"
0,@AIRLINE @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!
0,@AIRLINE no u don't
0,"@AIRLINE I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?"
1,@AIRLINE wish I can afford to fly with you next Friday  going back home.. love everything  about your airline
0,"@AIRLINE said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?"
0,@AIRLINE UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?
0,@AIRLINE I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!
0,@AIRLINE wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel
0,@AIRLINE @AIRLINE on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...
0,@AIRLINE it would be nice to just pull up to the gate. Still sitting here
0,@AIRLINE you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me.
0,@AIRLINE come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed
0,@AIRLINE thank you for the reply. I emailed your customer care department about my experience.
0,@AIRLINE I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best
0,@AIRLINE This was a real life exercise in crisis management which @AIRLINE failed miserably. Some compensation would go a long way.
0,@AIRLINE I have not. There's no option for even getting a call back!
0,@AIRLINE you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH?
0,"@AIRLINE it MIGHT have went through. No confirmation. ""Please wait"" then same form."
0,@AIRLINE wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning
1,"@AIRLINE planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!"
0,@AIRLINE That was the problem.  We were being told the aircraft was on its way.
0,@AIRLINE Maybe stop telling people the wrong info on your customer service calls.
1,@AIRLINE experience exceptional service from Cherry at #DenverAirport.  #GreatService. #professionalism
0,@AIRLINE you guys are killing me. http://t.co/22iPGeIcSm
0,@AIRLINE Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control
0,"@AIRLINE more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD"
1,@AIRLINE we're here at MCO. Thanks.
0,"@AIRLINE yes, but we were answered and put back on hold while they were to check on our request..  50 mins Late Flightr nothing!"
0,@AIRLINE cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.
0,@AIRLINE my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int
0,@AIRLINE darn! I bought it on the wrong device! No way to switch I'm sure?
0,@AIRLINE Two delays.  A little proactive communication goes a long way. #howhardcanthatreallybe?
0,@AIRLINE my flight Cancelled Flightled new flight 5012 hopefully will not.
0,@AIRLINE Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒
1,@AIRLINE Awesome! #bestairlineever
0,@AIRLINE hire more customer service agents. And hour and a half is too long to hold
1,@AIRLINE @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!
0,@AIRLINE we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.
0,@AIRLINE my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?
0,@AIRLINE I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines
0,"@AIRLINE @AIRLINE and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging"""
0,@AIRLINE Can you please follow for a Dm on a missing bag?
0,@AIRLINE yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel
0,@AIRLINE You don't care about keeping your customers safe or at least you didn't care about my sister
0,@AIRLINE your customer service is terrible
0,@AIRLINE sitting on UAL 683 - a comedy of errors.  UAL is incompetent
0,"@AIRLINE - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx"
0,@AIRLINE you are cutting into my pregame time.  Go @KentuckyMBB !!!!
0,@AIRLINE I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎
1,"@AIRLINE ah no the staff was perfect this morning at JFK, more sleep for me!! :)"
0,"@AIRLINE Understood. Integration takes time, but no excuse for poor customer service"
0,@AIRLINE please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!
0,"@AIRLINE delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???"
0,@AIRLINE @AIRLINE how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them
1,@AIRLINE Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a
0,@Sb5551 Sounds like  @AIRLINE should have planned better since this weather was no surprise. Completely unacceptable wait times!!!
0,@AIRLINE is synonymous to with #rude. And #cheap. You really don't know how to value the customer
0,@AIRLINE loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!
1,@AIRLINE my flight attendant Angel was awesome. #415 #kudos
0,@AIRLINE @AIRLINE use the app you say?? http://t.co/WnY9TzsR8N
0,@AIRLINE I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?
0,@AIRLINE what is the reason for the delay
0,@AIRLINE Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW
0,@AIRLINE u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim
1,@AIRLINE These are great fares!!!!!
0,@AIRLINE according to jfk plenty of planes are landing. No problem there
0,"@AIRLINE Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff"
0,"@AIRLINE I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made"
1,"@AIRLINE thanks for the reply, hoping everything is cleared up in Charlotte by Monday"
0,@AIRLINE Flight AAL65 declared state of emergency? Squawking 7700...
0,@AIRLINE really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket
0,STOP THIS “@AIRLINE: Our fleet's on fleek. http://t.co/Ac6zwmuOOn”
1,@AIRLINE thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!
0,"@AIRLINE also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???"
0,@AIRLINE i hate you
0,@AIRLINE hilarious
1,@AIRLINE Thank you!!! On our way to get her bag now - thanks to having that number 😊
1,@AIRLINE yes please!
1,@AIRLINE Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!
0,@AIRLINE looking forward to waiting on hold for 9 hrs to reschedule my flight.  Bunch of idiots work for this airline.
0,@AIRLINE @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded
0,"@AIRLINE upset with the lack of communication we've received for our ""on time"" flight 1170 out of MCO"
0,@AIRLINE or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo
0,@AIRLINE On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.
1,@AIRLINE great will do once I land in JFK
0,@AIRLINE is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.
0,@AIRLINE thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.
0,"@AIRLINE When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as ""on time"" #updateyourwebsite #489"
0,@AIRLINE we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv
1,@AIRLINE my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?
1,@AIRLINE I did. Thank you.
0,@AIRLINE or is anyone even responding to social media? AWFUL.
0,@AIRLINE i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.
0,@AIRLINE You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...
0,@AIRLINE Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.
1,@AIRLINE thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know
0,@AIRLINE I think we both have the same status (nothing). I think there was a bug in your search system.
1,Kudos well deserved! Just wish the rest of my @AIRLINE experience today measured up to their example!
0,@AIRLINE No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue
1,"@AIRLINE you are officially my favorite, thank you for the wonderful service at JFK"
0,@AIRLINE there's over 50 people in line and only one agent!
0,@AIRLINE its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money
0,@AIRLINE enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh
1,"@AIRLINE Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!"
0,@AIRLINE I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice
0,"@AIRLINE can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats."
0,@AIRLINE is the worst
1,@AIRLINE great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv
1,@AIRLINE beyond ready
1,@AIRLINE I will say that your customer service has consistently been the very best!!!
0,@AIRLINE stuck in cae need reFlight Booking Problems for next flight possibly dm for more info
0,@AIRLINE yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @AIRLINE #disappointed
1,@AIRLINE thanks!
0,@AIRLINE 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice
0,@AIRLINE hell is terrible gate agents. And a three hour wait at the gate.
0,"@AIRLINE..still here. feet are freezing b/c doors have been open. Flt time was 8:30.  We have fuel but now waiting for ""rampers"" #AA4285"
0,@AIRLINE thanks for being so bad you make a two day train trip look appealing!!
0,@AIRLINE FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.
1,@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!
0,@AIRLINE Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!
0,@AIRLINE over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.
0,@AIRLINE ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220
0,.@AIRLINE call my work and tell them it's your fault I'm Late Flight
0,@AIRLINE @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!
0,@AIRLINE That does sound hopeful. It's a very thin device so I just hope the right person found it in time.
0,"@AIRLINE continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh."
0,@AIRLINE what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs
0,@AIRLINE ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it
0,@AIRLINE cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @AIRLINE @Delta they take
0,@AIRLINE served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm
0,@AIRLINE this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.
0,@AIRLINE @bwood we'd prefer everyone hear our complaints amount your airline
0,@AIRLINE  No first class passenger should have to pay for inflight wifi.
0,@AIRLINE not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow
0,@AIRLINE you're the reason this whole travel experience has been a nightmare
0,@AIRLINE I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.
1,@AIRLINE I love you guys!!!
0,"@AIRLINE not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!"
1,@AIRLINE why thank you!! Yayayay!!
0,@AIRLINE they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt
1,@AIRLINE pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely
0,@AIRLINE and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY
0,"@AIRLINE when I told csr I would close acct, he couldn't care less"
0,@AIRLINE I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2
0,@AIRLINE and was told that its been the case for weeks but is still not resolved.
0,@AIRLINE please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L
0,“@AIRLINE: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help.
0,@AIRLINE a phone call or email when you Cancelled Flight a flight would be lovely.
1,@AIRLINE I've just received the ticket. Thank you for your help
0,@AIRLINE extremely upset that your baggage handlers decide to go in my luggage and take my belongings
0,@AIRLINE I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab
0,"@AIRLINE is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt"
1,@AIRLINE omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️
0,@AIRLINE If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.
0,@United why is it so impossible to actually get a passenger AND their luggage to their final destination?
0,@AIRLINE not for me.  I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.
0,@AIRLINE @annricord $856.81 the cost of one of the round trip tickets.
1,@AIRLINE Great thank you!
0,@AIRLINE pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢
0,"@AIRLINE flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago.  Sitting in airport, wondering#irritated"
0,@AIRLINE I need refund.
1,"@AIRLINE in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D"
0,@AIRLINE but in the meantime I'll be sleeping on a park bench on dadeland st.  Thanks guys!
0,@AIRLINE I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service
1,@AIRLINE Awesome!!! Sending now.
1,@AIRLINE @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!
0,@AIRLINE That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated
0,@AIRLINE no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail
1,@AIRLINE thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville
0,"@AIRLINE nothing to do with Mother Nature, more like poor commutation."
0,"@AIRLINE Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense."
1,@AIRLINE is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl
0,@AIRLINE we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool
0,"@AIRLINE Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|"
0,@AIRLINE can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.
0,"@AIRLINE 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun"
0,@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons
1,@AIRLINE  Mad love http://t.co/4ojrSDWPkK NYC-
0,@AIRLINE it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin
0,@AIRLINE how about an update on flight 475 leaving tf green delayed
1,@AIRLINE That's an awesome library.
0,"@AIRLINE why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out."
0,@AIRLINE you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.
0,@AIRLINE our flight is delayed till tomorrow curse the weather
0,@AIRLINE Unfortunately I doubt that the consistently subpar service will improve with the @AIRLINE merger. #USAirways
0,"@AIRLINE Hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon"
1,@AIRLINE I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.
0,"@AIRLINE 5 gate changes, two delays.  Even the crew thinks the airline sucks"
0,@AIRLINE my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?
0,@AIRLINE how it feels on flight 4251 http://t.co/JM8gQ1KGrF
1,@AIRLINE is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.
0,"@AIRLINE but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy."
0,@AIRLINE #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http://t.co/Ib8kyjBCJM
0,@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm
0,@AIRLINE they say connections are good still...but another reFlight Booking Problems is the last thing I need today
1,@AIRLINE :arrived in San Juan early. Thanks for a great flight. LUV u!
1,@AIRLINE  Lilly M in SJU check in is fabulous!
0,@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times
0,@AIRLINE Why close prechk at 8PM on a Sunday at JFK?  #annoying
0,@AIRLINE well I thought they had hours ago but just found out that no I do not have a seat
1,@AIRLINE I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA
0,"@AIRLINE I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints"
0,"@AIRLINE Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks."
0,@AIRLINE I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.
1,@AIRLINE the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.
0,@AIRLINE I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?
0,@AIRLINE keep trying to call to change reservation and you keep hanging up on me
0,@AIRLINE But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?
0,@AIRLINE flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?
1,"@AIRLINE though I work for another major airline,  I LOVE your Black history month commercial. I Thank you."
0,"@AIRLINE Repeating this is policy is basically repeating ""Fuck you"" to your customers. I'll be shopping for a new airline ASAP"
0,@AIRLINE ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.
0,@AIRLINE so I still need to stay on hold? http://t.co/04SDytT7zd
1,"@AIRLINE if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU"
0,@AIRLINE at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!
0,@AIRLINE then why did my whole team be able to put there carry ons under the plane
0,@AIRLINE why did you just Cancelled Flight flight 670 last minute?!?
0,"@AIRLINE so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model."
0,@AIRLINE How do I get through?
0,"@AIRLINE no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance"
1,@AIRLINE awe you guys are great can't wait to travel with you again soon!!!
1,@AIRLINE The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA
0,@AIRLINE DFW GATE 16 to BMI agent seriously is beyond incompetent.  Never flying AA again if can be avoided #fail #pathetic
1,"@AIRLINE thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago."
0,"@AIRLINE Stuck in Philadelphia airport for 32 hours due to ""maintenance"". Dreading my flight back home. Disgusting."
0,"@AIRLINE Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a ""courtesy report"""
0,@AIRLINE you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy
0,@AIRLINE On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.
0,@AIRLINE why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights.
0,"@usairways trick for getting into your hold queue?  I've been calling since Thursday and keep getting the ""call back Late Flightr"" message"
0,@AIRLINE been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?
0,@AIRLINE I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.
1,@AIRLINE please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!
0,@AIRLINE how do I find an email address regarding reativation of dividend miles. Nothing on website
0,@AIRLINE @AIRLINE I've tried to be understanding and let you handle the situation but I guess I was wrong about that
0,@AIRLINE can you please post wait time-have been on hold for two hours
0,@AIRLINE great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn
0,@AIRLINE your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless
1,@AIRLINE #Bluemanity @AirlineAdviser loves this. Have a great time flying this
0,Well @AIRLINE we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!
0,@AIRLINE it's not just frustrating--it was PAID for! how do we get a refund?
0,@AIRLINE so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?
0,"@AIRLINE And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail"
0,@AIRLINE @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald
0,@AIRLINE no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify
1,"@AIRLINE but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem."
0,@AIRLINE this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD
0,@AIRLINE So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....
1,@AIRLINE no problem.  Things worked out at airport.   Thanks!
0,"@AIRLINE - Good to know that your phone customer service is still impaired due to ""bad weather"" that was over a week ago #jetblueanyone?"
0,"@AIRLINE   US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler"
0,@AIRLINE - First impressions are hard to reverse.  A horrible first experience with you.  Will never fly with you again!!!
0,"@AIRLINE called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW"
0,"@AIRLINE on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?"
1,@AIRLINE thnx for the info
0,"@AIRLINE sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber."
0,@AIRLINE how about an update with real information?still waiting on Tarmac in Philadelphia.
0,"@AIRLINE 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes."
0,"@AIRLINE husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed"
0,@AIRLINE FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail
0,@AIRLINE or how about power outlets at your seat if you're gonna keep us siting here forever?
0,"@AIRLINE I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?"
0,@AIRLINE sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.
0,@AIRLINE yep. 99.99999999% certain it was on that flight.
0,@AIRLINE at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?
0,@AIRLINE @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?
0,@AIRLINE you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.
0,@AIRLINE Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.
0,@AIRLINE we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired
0,"@AIRLINE you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool."
0,"@AIRLINE I waited on hold for two hours, only to have my call. Really unreliable."
0,"@AIRLINE Its not just PHL, at BTV today made to deplane because ""it's Sunday and we don't know if maintenance will be available"""
0,@AIRLINE I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞
0,@AIRLINE what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?
1,@AIRLINE sounds great! Thank you!! :)
0,"@AIRLINE any updates on Flt 1848, here at the gate and they have no expected time of departure"
0,@AIRLINE Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?
0,@AIRLINE please do something about the speed of your WiFi connections on your planes.  It might as well be non-existent.
0,"@AIRLINE we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!"
0,@AIRLINE I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.
0,@AIRLINE hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta
0,@AIRLINE Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways
0,@AIRLINE missing a full days of work thanks guys
0,"@AIRLINE's first-class #cockup
http://t.co/oh7CFv7DHR"
0,"@AIRLINE Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140"
0,"@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united"
1,@AIRLINE me too!
1,@AIRLINE another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!
0,@AIRLINE the phone number the gate gave me doesn't work either. What is your customer service phone number?
1,"@AIRLINE done! Thank you for the quick response, apparently faster than sitting on hold ;)"
1,@AIRLINE Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!
0,@AIRLINE so the prefference option is not something that you honor? So why having it as one of the services if not applied?
0,@AIRLINE it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs)
0,"@AIRLINE finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks."
1,@AIRLINE @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood
1,Just got off the phone @AIRLINE customer service. Only 8 minutes to get my issue resoled. You guys are awesome.
1,@AIRLINE still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight
0,"@AIRLINE my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+"
0,"@AIRLINE Disappointed in the FAA ""regulation"" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited"
0,@AIRLINE I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min
0,@AIRLINE It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(
1,"@AIRLINE Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!"
0,"@AIRLINE Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed."
1,@AIRLINE #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP
1,@AIRLINE is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon
0,"@AIRLINE continue button generated a trip to ""plan your trip page""
regardless of how far along I was in Flight Booking Problems process
hint: the end of it"
1,@AIRLINE No worries at all. Y’all have a good one!!
0,@AIRLINE robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.
1,@AIRLINE Thank you so much its been a very stressful day
0,@AIRLINE I'll sincerely regret Dividend miles! Good things coming to an end :(
0,@AIRLINE received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?
1,@AIRLINE thanks. 😒
0,@AIRLINE Thanks.    This one was delayed an hour and a half prior to scheduled departure.
0,"@AIRLINE gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection."
1,@AIRLINE I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!
0,"@AIRLINE we are delayed, until he arrives"
0,@AIRLINE contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.
0,"@AIRLINE 2 hours now!  No I'm not patient.  Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold"
0,@AIRLINE ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue
1,@AIRLINE really wish you'd fly out of #Fargo @fargoairport those fares are amazings
0,@AIRLINE heyo! What is causing flight 1836 ewr to hou to be delayed?
0,@AIRLINE what is going on with the flight 2417? It has been delay a lot .
1,"@AIRLINE thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!"
0,"@AIRLINE now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!"
0,@AIRLINE really? 8 hr delay in Virgin Island and not even a food voucher.
0,@usairways and @american please get my plane together before I go to Jetblue
0,@AIRLINE When will the flight resume? I don's see it in the open schedule. :/
0,@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(
0,@AIRLINE we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.
1,"@AIRLINE Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous."
0,@AIRLINE had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh
0,@AIRLINE Ha… you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.
0,@AIRLINE pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa
1,@AIRLINE They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.
0,@AIRLINE called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid
0,@AIRLINE calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.
0,@AIRLINE @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @AIRLINE
0,".@AIRLINE You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time."
0,"@AIRLINE Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet."
0,@AIRLINE is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness
0,@AIRLINE ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer
0,@AIRLINE Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr
0,@AIRLINE I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!
0,@AIRLINE has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed
0,@AIRLINE 1242 now?! I may cry!
0,@AIRLINE Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.
0,"@AIRLINE Will tweet all day until I get 
a live cust rep. I will make sure the world knows you don't care about your customers health."
1,@AIRLINE thanks so much!! ❤️✨ very relaxing flight!
0,@AIRLINE 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice
0,@AIRLINE Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy
0,"@AIRLINE tried to and got through the whole 2,000 characters and I was not even done."
0,"@AIRLINE - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?"
1,@AIRLINE TY for your consideration!
0,@AIRLINE i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.
0,@AIRLINE Is it normal to receive no reply from Central Baggage #baggageissues #smh
0,"@AIRLINE basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue"
0,@AIRLINE 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm
0,@AIRLINE My contact stuff is in the bag and I'm legally blind. This is so messed up.
0,@AIRLINE <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline
0,"@AIRLINE your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever"
1,"@AIRLINE I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)"
0,"@AIRLINE weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up"
0,"@AIRLINE read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium."
0,@AIRLINE thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?
1,@AIRLINE thank you we got on a different flight to Chicago.
0,"@AIRLINE I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat"
0,@AIRLINE Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.
0,@AIRLINE this is despicable I spoke to  many diff people & everyone is telling me something different I have a claim no. I need my bag now
1,"@AIRLINE thanks, it was my first time in a United lounge and felt welcomed."
0,@AIRLINE On hold with airline 45 min and counting. Service is terrible!
1,@AIRLINE welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx
0,"@AIRLINE Your software is broken. ""Call Customer Support"" is not the fix. Like I said earlier, yell at your developers."
0,@AIRLINE now you have over 50 people in line. This is stupid!!! What the heck!
0,"@AIRLINE @JimDayTV no, you couldn't care less. That's why their customer service is run by bots"
0,.@AIRLINE I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.
0,@AIRLINE thanks for getting back to me. But I will find other airlines in the future.
0,"@AIRLINE VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold"
0,"@AIRLINE we saw one, he was as useless as the tsa agents who inspected my shoes"
0,"@AIRLINE No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated."""
0,@AIRLINE Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL.
0,@AIRLINE don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12
0,"@AIRLINE v upset with your disability  ""services"". When I told one of your employees I was carrying medical equipment she was very rude."
0,@AIRLINE not once did #US3645 leave #ORD on time this week #shameful
0,@AIRLINE your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj
0,"@AIRLINE first the pilot, then the catering..."
0,"@AIRLINE love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away"
1,@AIRLINE @love_dragonss LAUREN IM SCREAMING
0,@AIRLINE if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!
0,@AIRLINE How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.
0,"@AIRLINE that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed."
0,@AIRLINE mobile apps need construction from the ground up for each OS category.  It's expensive to get right .
0,"@AIRLINE obviously your corporate definition of PATIENCE needs to be reviewed.
#Pleasehurryup #answerphone #reschedulemyflight"
0,"@AIRLINE  we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??"
1,"@AIRLINE is really stepping up their ""service""🐩 http://t.co/VQTyza6Mzu"
0,@AIRLINE very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!
0,@AIRLINE Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information
0,@AIRLINE now this http://t.co/uygeW2Nosr
1,"@AIRLINE @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails"
0,"@AIRLINE RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, ""well, that system is about dead."" She didn't understand"
0,"@AIRLINE actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase"
0,@AIRLINE I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(
0,"@AIRLINE when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service"
0,@AIRLINE last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!
0,@AIRLINE I sent you my conf number yesterday.
0,"@AIRLINE Been on hold for 40 minutes, calling because my flight is delayed.  This type of service in not acceptable."
1,@AIRLINE Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.
1,@AIRLINE Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!
1,@AIRLINE loving the boarding to go to Chicago #KeepItMovin'
0,"@AIRLINE What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.
Frustrating!"
0,"“@AIRLINE: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA"
0,@AIRLINE how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing
0,@AIRLINE its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired
0,@AIRLINE we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth
0,@AIRLINE @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?
1,@AIRLINE thank you. I will address it with them
0,@AIRLINE Cancelled Flighted 😢
1,@AIRLINE Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!
1,@AIRLINE you're still the best
0,"@AIRLINE tell them to get on that, please."
0,"@AIRLINE & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason"
0,"@AIRLINE Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter."
0,@AIRLINE what a pointless tweet. At least @AIRLINE asked me to follow them to try and resolve
0,@AIRLINE If you follow me I will DM you my phone # which you can call.
0,@AIRLINE 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU.
0,@AIRLINE 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2
0,@AIRLINE why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.
0,@AIRLINE don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now
0,@United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!
0,@AIRLINE I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?
0,"@AIRLINE it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm."
1,@AIRLINE FA attendant on 4553 PHL to PWM tonight was fab!  An asset to your team.  From 1F. Have a great night team!
0,@AIRLINE I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.
1,@AIRLINE save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules
0,"@AIRLINE Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled."
0,@AIRLINE I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.
1,@AIRLINE Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-)
0,"@AIRLINE @AIRLINE have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned."
0,I feel completely cheated @AIRLINE. I read your commitment to customer service via website and def did not get service suggested there.
1,@AIRLINE Exicted to be flying with y'all soon !!
0,@AIRLINE Can't unload flight #3322 because jetway is broken.  #steps #planB? #waiting nearly an hour
1,@AIRLINE i love this song <3 thanks @AIRLINE
1,@AIRLINE eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40
0,@AIRLINE @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!
0,"@AIRLINE flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!"
1,"@AIRLINE crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight"
0,@AIRLINE But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...
0,"@AIRLINE , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example"
0,"@AIRLINE ""the extra care airline"". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1"
0,@AIRLINE space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united
0,@AIRLINE Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.
0,"@AIRLINE guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here."
0,"@AIRLINE Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?"
0,"@AIRLINE I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit"
0,@AIRLINE how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!
0,@AIRLINE hey!!  Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS
0,"@AIRLINE the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost."
1,@AIRLINE Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!
0,@AIRLINE customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP
0,@AIRLINE averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.
0,@AIRLINE she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name
0,"@AIRLINE and btw, the @Virgin and @AIRLINE managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!"
0,@AIRLINE 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?
0,@AIRLINE Not happy with start of trip!  Cancelled Flightled flight #poor customerservice
1,@AIRLINE Thanks guys! Got hold of someone. Really awesome service I appreciate it :)
0,@AIRLINE strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4.  Worth the extra $200/trip for less hassle and fewer delays
0,@AIRLINE but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.
0,"@AIRLINE I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!"
1,@AIRLINE My father loved working for you as well as PanAm
1,@AIRLINE looks like I'm settled in to where I'm going.  Thx.
0,@AIRLINE I called reservation at 1 am and I'm still waiting for someone to call me back
0,@AIRLINE Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.
1,@AIRLINE thank you so much that helps a lot.
0,@AIRLINE @jtrexsocial 5 hours on hold ... Safe to say no one is working .
0,"@AIRLINE You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral."
0,@AIRLINE ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines
0,@AIRLINE Can't help now as all seats have been taken.  There has to be a way to handle high volume of call days.
0,@AIRLINE now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.
0,@AIRLINE they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?
0,@AIRLINE FJBFSC  all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent
0,@AIRLINE hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.
0,@AIRLINE why can't you supp the biz traveler like @AIRLINE  and have customer service like @AIRLINE #neverflyvirginforbusiness
0,@AIRLINE  Interesting you forward compliments but never complaints!  World's worst airline #GoingForGreatnessFAIL
0,"@AIRLINE ""bag has not yet been located"". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?"
0,@AIRLINE and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword
0,"@AIRLINE I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?"
0,"@AIRLINE booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this"""
1,@AIRLINE Aw okay thanks
1,@AIRLINE @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!
0,"@AIRLINE you bet make this screw up right (for once). Things I need in bag for my job and you have ""grounded"" me today #painandsuffering"
0,@AIRLINE  zoom in on the sauce and potatoes.  This stuff is vile.  And I mean vile. http://t.co/m2PHoavRxC
0,@AIRLINE it most certainly was not.
0,@AIRLINE Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you.
0,"@AIRLINE you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines"
0,@AIRLINE over two hours on hold to talk to an agent..then it disconnects me.  been trying for two days! Wtf! Hire some CSRs u make $ now
0,"@AIRLINE Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!"
0,@AIRLINE - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive
0,"@AIRLINE, been on hold for an over an hour now - when can we expect some customer service? #disappointed"
1,@AIRLINE please keep Emily at you gso airport ticketing on staff she is amazing
0,@AIRLINE She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?
0,@AIRLINE I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS
0,@AIRLINE flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome
0,"@AIRLINE horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!"
1,@AIRLINE Black History Commercial is really sweet. Well done.
0,"@AIRLINE delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, >1 hr today. Still no bag. #AA http://t.co/QKkJdFObOS"
0,"@AIRLINE really, so what does that mean??? #usairwayssucks"
1,@AIRLINE @SSal thanks!
0,@AIRLINE that's not good enough for all of us affected by the awful organization and timing and have now been set back
0,"@AIRLINE a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever."
0,"@southwestair three flights with three  check in agents, not enough. #missedflight  back to Jet Blue"
1,@AIRLINE THANK YOU!
0,"@jetblue all your online resources  say we're on time, but clearly we are not.  This is not very information age of you..."
0,@AIRLINE why am i mot getting my refund?
0,@AIRLINE why can't i reschedule my flight online?
1,@AIRLINE Thank you.
0,@AIRLINE can I get some help changing a ticket.  40 minutes on hold and counting....
0,@AIRLINE we just left @flySFO (delayed). http://t.co/XzBAjMiekx
1,@AIRLINE followed and messaged. Thanks so much for the help.
0,@AIRLINE just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO
0,@AIRLINE you can tweet but not call! You're like a bad boyfriend!
1,@AIRLINE thanks! I'll do it.
0,@AIRLINE hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.
0,@AIRLINE speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min
0,@AIRLINE I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short
1,@AIRLINE thanks
0,"@nrhodes85 isn't it funny that @AIRLINE just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed"
0,@AIRLINE Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.
0,@AIRLINE I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?
0,"@AIRLINE yes, i am as well.  **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here."
1,@AIRLINE it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise
0,"@AIRLINE had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight"
1,@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49
0,@AIRLINE is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time
0,"@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWo”"
0,@AIRLINE you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!
0,@AIRLINE anyone there to help? Still on hold...
1,@AIRLINE once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!
0,"@AIRLINE no one received text alerts, automated calls, anything either. Literally no information as to what was happening."
0,@AIRLINE baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???
0,@AIRLINE @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB
0,@AIRLINE idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber
0,"@AIRLINE I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?"
0,@AIRLINE they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help
0,@AIRLINE so disappointed with this airline never again will I book with you guys
0,@AIRLINE my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport
0,@AIRLINE your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco
1,@AIRLINE @FerrisSalameh Love JetBlue's speedy Twitter customer service.
1,@AIRLINE and thanks!
1,"@AIRLINE hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. 👍"
0,"@AIRLINE I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)"
1,@AIRLINE happy to enter your sweepstakes again #nutsaboutsouthwest
0,@AIRLINE This is the last time I use your airline. I promise that!
0,@AIRLINE  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!
0,@AIRLINE pilot tells me that all @AIRLINE and US Airways flights across the country have stopped due to a computer system failure.
1,“@AIRLINE: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them !
0,@AIRLINE your IVR hung up on me because of high call volume? I need help. Call me
1,"@AIRLINE I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her."
0,"@AIRLINE on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?"
0,@AIRLINE I have contacted them but only got an automated response that won't give me the code.
0,@AIRLINE I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked
0,"@AIRLINE my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!"
1,.@AIRLINE you've got a mess here at DTW but your staff is doing great.
0,"@usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough!"
0,@AIRLINE 3875 to Denver which we are supposed to be boarding right now but has yet to land
1,"@AIRLINE it was very comfortable, now waiting for our luggage"
0,"@AIRLINE Define ""sincerely"". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media."
1,@AIRLINE you're my early frontrunner for best airline! #oscars2016
1,@AIRLINE customer service at its finest
0,@AIRLINE extra-speed line closed in Tampa. What gives?
0,@AIRLINE I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.
0,"@AIRLINE I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well"
0,@AIRLINE US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.
0,"@AIRLINE that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination."
0,"@AIRLINE flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever."
0,@AIRLINE I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!
0,@AIRLINE and when will one of these agents be available to speak?
0,@AIRLINE Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.
0,@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?
0,@AIRLINE @AIRLINE day has come where I was suppose to get my money back from you but my bank hasn't received anything but after
0,@AIRLINE I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard.
0,"@AIRLINE please explain, I have plenty of time since I'm STRANDED!!"
1,@AIRLINE free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!
0,@AIRLINE do these scavenger hunt  locations have anything in common because I'm playing detective trying to figure out the one for ATL.
0,@AIRLINE So disappointed in the service and the level of staff communication. Such a bummer.
0,"@AIRLINE I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?"
0,@AIRLINE that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons
0,@AIRLINE disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC
0,@AIRLINE  on hold with customer service; you may be quicker.  I rebooked trip for a lower fare.  Where did the difference in $ go?
1,@AIRLINE hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.
0,@AIRLINE issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities
0,@AIRLINE please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage.
0,@AIRLINE You respond to complaints about cultural appropriation with more of it!?  You're  now below Spirit Airlines on my fly list.
0,"@AIRLINE @Delta Maybe? Long trip, Late Flight night & queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead."
1,@AIRLINE ready to go to Disneyworld!  For the @runDisney #PrincessHalf http://t.co/sTQY9V8256
0,@AIRLINE I don't need to rebook I need to know the policy
0,@AIRLINE that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help
0,@AIRLINE what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9
1,@AIRLINE thank you. Appreciate that!!
0,@AIRLINE Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice
0,@AIRLINE needs to get its act together in #PHX
1,@AIRLINE thank you will do!! You guy are awesome!
0,"@AIRLINE To think that I'm a ""Priority Member""! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately."
0,@AIRLINE - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.
0,@AIRLINE messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!
0,@AIRLINE On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?
0,@AIRLINE on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk
0,@AIRLINE after an hour and a half then it came back damaged. Not happy 😣
1,@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight
0,"@AIRLINE appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling."
0,@AIRLINE I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr
0,@AIRLINE bag just delivered and items have been stolen.  At first look - my Kate spade bag and bottle of spiced rum!  Wtf!!
1,"@AIRLINE i got it at the gate, thanks for checking!"
0,@AIRLINE- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7
0,"But, are your flight attendants fucking tho? RT @AIRLINE: Our fleet's on fleek. http://t.co/wGYzTnjCXm"
0,"@AIRLINE the CSS on your site is a 404 right now, please fix. Site unusable."
0,@AIRLINE So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?
0,STOP @AIRLINE
0,"@AIRLINE me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed"
1,"@AIRLINE Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs."
0,@AIRLINE I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?
0,@AIRLINE your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.
0,@AIRLINE Saying my friend missed her flight when she clearly sat next to me on the plane & now you're Cancelled Flighting her flight home.. WTF!?
0,@AIRLINE so how about some help with suggested time I could call to avoid such long wait time
0,@AIRLINE we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with
0,@AIRLINE 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!
0,@AIRLINE I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?
0,@AIRLINE @Expedia 7 Hours for my friend to rebook his trip to Korea after @AIRLINE Cancelled Flightled a connecting flight to Chicago = IDIOTIC.
0,"@AIRLINE Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us."
1,"@AIRLINE @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat"
0,@AIRLINE website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there
0,@AIRLINE do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?
0,@AIRLINE thanks! More concerned about the conflicting texts I was receiving my about my flight  Having to drive 10 hours now 😢
0,@AIRLINE not one of my four flights this trip has been on time. What the he'll is your companies problem?
0,"@AIRLINE #fail when the inbound flight arrives after the scheduled outbound departure, and still ""on time"" http://t.co/k0MHZrJF6e"
0,@AIRLINE stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView
0,@AIRLINE then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue
1,@AIRLINE thank you!
1,@AIRLINE thank you! You have always been so good to me. I will follow up.
0,"@AIRLINE Flight Cancelled Flightled due to ""weather conditions"" in arrival city. Uh...I don't think so."
0,.@AIRLINE Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.
0,"@AIRLINE 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event"
0,"@AIRLINE tried calling multiple times, i just wait and when it finally connects i get hung up on"
1,@AIRLINE yes I did thank you! They did a great job turning the flight in jan !
0,@AIRLINE  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.
0,@AIRLINE fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.
0,@AIRLINE Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.
0,@AIRLINE DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.
0,"@AIRLINE you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home."
0,"@AIRLINE how can I make a purchase, you take the money but I don't have a reservation...Explain"
0,"@AIRLINE After today,no reason 4 anyone to not approve merger with @AIRLINE,other airlines have no reason to fear losing business to U"
0,@AIRLINE I did they did not.  I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it
0,"@AIRLINE #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation"
0,@AIRLINE then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.
1,@AIRLINE They were breathing very heavily. but were super helpful. Thank you.
0,"@AIRLINE Usually I have such a great experience with you guys? Very, very unhappy with you right now."
1,@AIRLINE had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer
0,@AIRLINE I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @AIRLINE knows better..
1,@AIRLINE Reservation agent on the phone did a great job.
0,@AIRLINE any updates on flight 1917 from Philly to LA?  Been sitting at gate for close to 2 hours
0,"@AIRLINE Why doesn't your ""Best Fare Finder"" work?"
1,@AIRLINE I love you
0,@AIRLINE the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.
0,@AIRLINE especially during a death in the family and still no solution. 96 hours and counting...Thanks
0,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.
0,@AIRLINE absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen.
0,@AIRLINE Any plans to make the southwest app for Android not crappy?
0,@AIRLINE that doesn't really answer my question. Maybe if I provide more details you can give me clarification...
0,@AIRLINE why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?
0,@AIRLINE but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??
0,"@AIRLINE I tried to check in, but they redirect me to call in to @AIRLINE, which I also can't get into contact with"
0,@southwestair Grand total from landing to getting bag: one hour. That's very sad.
0,"@AIRLINE in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing."
0,@AIRLINE I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue
0,@AIRLINE sorry to report we are stuck on Tarmac.. Being held so #notwheelsup
1,@AIRLINE it's okay...I'm actually a tea kinda guy anyway. Thanks!
0,"@AIRLINE 
Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks"
0,"@AIRLINE that's what you have said for years, you are losing customers!!!!!!"
1,@AIRLINE your employees at BWI have been amazing!
1,@AIRLINE thanks!
1,@AIRLINE Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.
0,@AIRLINE I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF
0,"@AIRLINE Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger"
0,"@AIRLINE not likely, flightaware says plane is still in Durango and hasn't departed."
0,@AIRLINE this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention
0,"@AIRLINE has been showing the same tone deaf video for all these years about how ""wifi is coming!"" Hah.Not before I leave. @AIRLINE ftw"
0,"@AIRLINE I know, but I wanted to pass it along. Not good for the ""T5 experience"" esp for someone who flies 2-3 times a month."
0,@AIRLINE not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.
0,"@AIRLINE awaiting my return phone call, just would prefer to use your online self-service option :("
0,@AIRLINE A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?
0,"@AIRLINE @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why"
1,@AIRLINE Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.
0,@AIRLINE I have better Intel than she does!  She said plane is due in at 630.  Flightaware and your own app say 645
0,"@AIRLINE = WORST. Booked in Oct. w/ email confirm & NEVER INFORMED Cancelled Flightlation. Instructed ""to mail written letter"" http://t.co/c7Kzbvf8h8"
1,"@AIRLINE, was far less painful than what was coming from Avis.  💙"
0,@AIRLINE oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...
0,@AIRLINE how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293
0,@AIRLINE Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?
0,@AIRLINE @AIRLINE seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable
0,"@AIRLINE what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting."
0,"@AIRLINE membership has no privileges anymore - my son is in the army, short window to see him - NO help."
0,"@AIRLINE but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform."
0,@AIRLINE ... Do I have to even say anything?  Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo
0,@AIRLINE .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous
1,@AIRLINE great flight http://t.co/E0R0NTO4TR
0,@AIRLINE This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth
0,"@AIRLINE All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!"
1,@AIRLINE Longing to look into the blue eyes. #firstlove
1,@AIRLINE the plane crew has been as professional and courteous as the gate agents were flustered.
0,@AIRLINE there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!
1,@AIRLINE thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.
0,"@AIRLINE How is hanging up on customers because of ""high volume"" customer service? Tried to resolve via DM-still waiting.So bad. #aafail"
0,@AIRLINE they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..
0,@AIRLINE I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?
1,@AIRLINE please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge
1,"@AIRLINE Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!"
0,@AIRLINE needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.
1,@AIRLINE @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1
0,@AIRLINE she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎
1,@AIRLINE thanks so much!
0,@AIRLINE am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?
1,"@AIRLINE Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print,"" haha"
0,"@AIRLINE I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer."
0,"@AIRLINE i was also told by agents my issues ""aren't their prob"" K fine. I get it. But have some compassion 4 others dealing w/this!!!"
0,@AIRLINE  Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.
0,@AIRLINE Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!
0,@AIRLINE You've inspired me to start my own airline to combat your weak ass airline. sick of this shit
0,@AIRLINE I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?
0,"@AIRLINE went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!"
0,@AIRLINE what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.
1,@AIRLINE I appreciate your prompt response.
0,@AIRLINE not anymore.  Finally was ticketed 5 min before takeoff.  Not sure why the confusion with a full-fare GSA ticket.
0,@AIRLINE we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.
1,@AIRLINE thank you!
0,@AIRLINE what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone
0,@AIRLINE Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket
0,@AIRLINE Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?
0,@AIRLINE They did not have any & asked if I wanted tea. How do you have tea&not coffee? I'm a gold on United & coffee I nvr think 2x about
0,"@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch"
0,@AIRLINE Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated
0,@AIRLINE would help if you flew bigger planes into TLH. All my team mates made it to the training but me.
0,@AIRLINE Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline
1,@AIRLINE Many thanks for your reply! http://t.co/6CGFv02gzb
0,@AIRLINE 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.
0,@AIRLINE hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b
0,@AIRLINE Site down? #help
0,@AIRLINE Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.
0,@AIRLINE what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS!
0,.@AIRLINE thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(
0,@AIRLINE thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?
0,"@AIRLINE I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site"
1,"@AIRLINE - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year."
0,"@AIRLINE change your hold music, going on hour 3 and i'm about to loose it"
0,"@AIRLINE 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good."
0,@AIRLINE u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?
0,@AIRLINE sad to learn you no longer fly SFO > PHL. Hope it returns!
0,@AIRLINE been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!
0,"@AIRLINE hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet"""
1,@AIRLINE that doesn't look to fat to me! It looks yummy!
0,@AIRLINE flight 4524  first a 2 hour wait for a deadhead crew  then deadhead crew takes overhead bin space paying customers annoyed
0,@AIRLINE Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.
0,@AIRLINE oh I did. Was still lost. Your tracking system stinks as does the delivery system.
0,@AIRLINE what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.
1,@AIRLINE Just sent! Thanks :)
0,@AIRLINE I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps
0,@AIRLINE I want to speak to a human being! !!  This is not an obscene request!
0,@AIRLINE missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better
0,@AIRLINE You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta
0,"@AIRLINE no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho"
0,@AIRLINE three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...
0,@AIRLINE Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting.  Now day Late Flight. No apology or upgrade offer to LHR from ORD???
1,@AIRLINE you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided
0,"@AIRLINE: I relied on US Airways, and that was my mistake. Awful customer experience."
1,@AIRLINE finally got through and they were very helpful. Appreciate it!
0,@AIRLINE what is the expected wait time to speak to someone via 800 number?
0,"@AIRLINE spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback"
0,@AIRLINE can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!
0,@AIRLINE the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.
0,@AIRLINE what's the status of flight 3494 XNA to DFW. I'm getting different reports?
0,@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky
1,@AIRLINE filing it now. Thank you for your response.
1,@AIRLINE thank you for the information.
0,@AIRLINE Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous
0,@AIRLINE 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.
0,@AIRLINE @AIRLINE flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.
0,@AIRLINE I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me
0,@AIRLINE your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad
0,@AIRLINE lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold
0,"@AIRLINE web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita"
1,@AIRLINE ok thank you for the quick response JetBlue still the best comp
0,@AIRLINE either your staff or whoever you contract with at PVD is failing you big time tonight...
1,@AIRLINE counter agents at RDU deserve a medal. #thankyou
0,"@AIRLINE you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229"
0,@AIRLINE #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.
0,@AIRLINE flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused
0,@AIRLINE What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(
0,.@AIRLINE we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?
0,@AIRLINE can you tweet #closepwcs to get the word out?😢
0,"@AIRLINE #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?"
0,@AIRLINE A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?
1,@AIRLINE thanks
0,The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.
1,"@AIRLINE Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue"
1,@AIRLINE awesome flight this morning on AA3230! Awesome crew and even landed early!
0,"@AIRLINE I need help with a reservation purchased on @AIRLINE but operated on @AIRLINE, can't get through on the 800#"
0,@AIRLINE I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...
0,@AIRLINE Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.
0,@AIRLINE I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You
0,"@AIRLINE Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional"
0,@AIRLINE the slowest boarding process I've ever experienced and rude customer service agents.
0,"@AIRLINE now I have to wait ""more than 60 minutes"""
1,@AIRLINE thank you! I will be calling you! #CheapOairChat
0,@AIRLINE had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business
0,@AIRLINE Now the next plane had a broken seat!  My row!  Another hour delay!  #mad
0,@AIRLINE Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?
0,@usairways I’m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck
1,"@AIRLINE Very good flight, thank you!"
0,@AIRLINE so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset
1,@AIRLINE Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.
1,@AIRLINE Love you guys😍😍😍 http://t.co/3X9NRUOvtS
0,@AIRLINE @AIRLINE 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.
0,"@AIRLINE yep, check it and my gmail 'Promotions' folder regularly... :-("
0,"@AIRLINE I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home."
0,@AIRLINE i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues
0,@AIRLINE 37 minutes??????
0,@AIRLINE How do I change my flight if the phone system keeps telling me that the representatives are busy?
0,"@AIRLINE I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks"
0,"@AIRLINE yeah that's all been done. Define ""incidentals""? How much can I spend on gear so this trip is not a waste?"
0,"@AIRLINE Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks"
0,@AIRLINE your service sucks.
0,@AIRLINE why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane
0,@AIRLINE worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better.
0,@AIRLINE Your website is down and I'm trying to check in!
0,@AIRLINE over an hour is unacceptable wait time. thanks for nothing.  Be sure never to fly you again
0,@AIRLINE she has  the guy u served drinks 2  til he needed awheelchair to get off the plane is a more important then the assaulted women
1,@AIRLINE thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd
1,"@AIRLINE marks 15th year with new ""Bluemanity"" plane design - Sun Sentinel http://t.co/SjVEelween"
0,@AIRLINE so far no call back
0,@AIRLINE yay for glitchy tracking system!  My bags made it to my destination and not Laguardia like the app said!
0,@AIRLINE anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!
0,@AIRLINE is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it.  5 minutes.
0,@AIRLINE why a different airport! I have no way of getting to a different airport.
1,@AIRLINE luv my companion pass!
0,"@AIRLINE Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL"
0,@AIRLINE :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.
0,@AIRLINE Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN
0,@AIRLINE is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed
1,@AIRLINE that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs
0,@AIRLINE hey flight 5350 in dfw stuck at gate with no gate agent.  Plane full of people missing connections.
0,@AIRLINE @Amagrino will you cover the cost of my car service waiting time?!
0,@AIRLINE ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...
0,@AIRLINE Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.
0,@AIRLINE now the freezing bus is just doing circles?
0,@AIRLINE as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue
1,@AIRLINE thanks
0,@AIRLINE yes I have
1,@AIRLINE just did! Thank you!
0,@AIRLINE @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations
0,@AIRLINE Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks
1,"@AIRLINE has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare"
0,"@AIRLINE extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!"
0,@AIRLINE   Where the heck are the bags for Chicago 408. It has been an hour
0,@AIRLINE flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.
1,@AIRLINE great flight got us back on time!  Thanks
1,@AIRLINE - Check-in staff at PHX are awesome! Great traffic control for general boarding.
0,"@AIRLINE seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral."
0,@AIRLINE GRK13575M is the file reference
0,"@AIRLINE After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was"
0,"@AIRLINE 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story"
0,@AIRLINE UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.
0,@AIRLINE @AIRLINE  is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes
0,"@AIRLINE Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?"
0,@AIRLINE Who do I report missing baggage to when baggage claim leaves before midnight?
1,@AIRLINE thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.
0,"@AIRLINE Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice"
0,@AIRLINE whats going on with flight 2034.  Delayed beyond 834.  Shouldnt thre flights switch at that point?
1,@AIRLINE pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!
0,@AIRLINE no chance in hell. I'd rather walk. Worst airline ever.
0,"@AIRLINE We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????"
0,@AIRLINE PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously
1,@AIRLINE Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS
0,@AIRLINE Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!
1,"@AIRLINE #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl"
0,"@AIRLINE Nope, no more chances. Your airline messed up both ways of our trip."
0,"@AIRLINE If it was simply a minor mechanical, why would they say that?"
0,@AIRLINE turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?
0,@AIRLINE better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight
1,"@AIRLINE that's ok, thanks for letting me know. Appreciate all the responses."
0,@AIRLINE hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on
0,@AIRLINE thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway
0,@AIRLINE I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt
0,@AIRLINE *fights air*
0,@AIRLINE … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?
0,@AIRLINE it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?
0,@AIRLINE Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.
0,@AIRLINE Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!
0,@AIRLINE My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?
0,@AIRLINE a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.
0,@AIRLINE @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour
1,@AIRLINE Ok. Thanks for your help.
0,@AIRLINE flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491
1,@AIRLINE flight to RSW tonight -me &  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!
0,@AIRLINE Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw
0,@AIRLINE hour 4 at the gate.
0,@AIRLINE - my son left his tablet on plane.  Am out of country and can not call easily.  Is there an email to contact?
1,@AIRLINE great job TYR ground crew...now let's get this bird outta here!!!  Tell flight 3200 to wait on me...be there in 45 mikes!
0,"@AIRLINE UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably."
0,"@AIRLINE I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?"
0,@AIRLINE no I will be calling corporate!
0,@AIRLINE I need #United to be a better airline!!
1,@AIRLINE kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...
0,@AIRLINE no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this
0,@AIRLINE I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!
0,@AIRLINE there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..
0,"@AIRLINE yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help."
1,"@AIRLINE Great, thank you. Best of luck dealing with this horrible winter."
0,"@AIRLINE @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal."
1,@AIRLINE Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.
0,@AIRLINE - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united
1,@AIRLINE DMing you now! Big thanks.
0,@AIRLINE Headphone jack not working on my flight.
0,"@AIRLINE i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?"
0,@AIRLINE so who does handle bag issues? And why wouldn't you put me onto them in the first place?
0,@AIRLINE Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst
0,"@AIRLINE 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help"
0,@AIRLINE Another delayed flight? #likingyoulessandless
0,@AIRLINE hold times at call center are a bit much
0,.@AIRLINE does that mean you don't have a policy for destroyed luggage?
0,"@timbennettg3 @AIRLINE Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail"
0,@AIRLINE Had a bad experience with them last week.  They broke my bicycle that I had brought with me to do a bike ride in Fla.  Why?
0,@AIRLINE @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service
0,@AIRLINE @AIRLINE 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.
0,@AIRLINE understanding the situation we waited and it was opened until 10:30pm
0,@AIRLINE thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊
0,@AIRLINE nice try at the gate making traveler after traveler put bags in the size guide because you oversold.  Sorry #minefits
0,@AIRLINE forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.
0,"@AIRLINE Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF"
0,"@AIRLINE agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful"
1,@United  my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC
0,@AIRLINE u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj
0,@AIRLINE @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless
0,@AIRLINE feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!
0,@AIRLINE 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir
0,@AIRLINE change fee = same price of new ticket... Not logical
0,@AIRLINE apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love
0,@AIRLINE Call was not made by the inflight crew. They in fact asked us why we didn't bring it on.
0,@AIRLINE this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke
0,@AIRLINE U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated
0,"@AIRLINE u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail"
0,"@AIRLINE sent. looking for that functionality in your app, though. should be a one click action."
0,"@AIRLINE epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys"
0,@AIRLINE Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air
0,@AIRLINE I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone
0,@AIRLINE oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t
0,@AIRLINE better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid
0,"@AIRLINE update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags"
1,@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf
0,@AIRLINE Fuck you.
1,"@AIRLINE Love you, bae. #JetBae"
0,"@AIRLINE €202.88 is the difference between the booked flights, do you want screen shots?"
0,"@AIRLINE I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem..."
0,@AIRLINE this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.
0,@AIRLINE we have been told that it's lost...you guys don't know where it is
0,"@AIRLINE no hold times, just disconnections.   There is no excuse for that"
0,@AIRLINE Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!
1,@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.
0,"@AIRLINE I was calling before I left, and as it turns out @AIRLINE answered their phones instead and they rebooked my USAir flight."
0,@AIRLINE must be nice to take your customer service phone off the hook! #fendforyourself
0,@AIRLINE is really gonna hear my mouth about this bag situation.
0,@AIRLINE I have and been denied! I called and got hung up on. Did speaks with manager on second call
0,@AIRLINE 4420 delayed further?
0,"@AIRLINE On top of this, a CSR went ahead and hung up on me after I called United to discuss this."
1,@AIRLINE JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!
0,@AIRLINE sitting here in PHL with all of your rude Customer Service Agents!
0,@AIRLINE nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.
0,@AIRLINE can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..
0,@AIRLINE I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights
1,@AIRLINE Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!
0,"@AIRLINE having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?"
0,@AIRLINE are people going to answer our calls?
0,@AIRLINE - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info
0,@AIRLINE @AIRLINE 2hrs Late Flightr finally taking off😂😂😂
1,@AIRLINE - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!
0,"@AIRLINE your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest."
0,@AIRLINE your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!
0,@AIRLINE Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.
0,@AIRLINE And you took away my 1st class seat.  Love being a Chairman Preferred and assigned row 24 seat B middle seat
0,"@AIRLINE Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :("
0,@AIRLINE need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http://t.co/gVgKHbx1RB
0,"@AIRLINE as a 1k, I'm always hoping for improvement."
0,@AIRLINE my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?
1,@AIRLINE @NinaDavuluri 😃cool
0,"@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united"
1,@AIRLINE thanks for letting us know. Hoping for no more delays!
0,"@AIRLINE instead of be told when we board, we have to wait for the emails telling us about the delays."
1,@AIRLINE Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.
0,@AIRLINE I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune
0,"@AIRLINE Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?"
0,@AIRLINE westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in
0,@AIRLINE due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first
0,@AIRLINE @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.
0,@AIRLINE maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.
0,@AIRLINE  you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card
0,@AIRLINE I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.
1,@AIRLINE thanks
0,"@AIRLINE Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing"
1,"@AIRLINE I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!"
0,"@AIRLINE this has been my WORST flying experience with you guys, you need to do better"
0,@AIRLINE yes. Just sayin' that was a particularly poorly handled situation.
0,@AIRLINE that's not even an apology
0,"@AIRLINE unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?"
0,@AIRLINE What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait.
0,"@AIRLINE Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK.  Stranded my family in the baggage area and lost my daughters luggage"
0,@AIRLINE tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport  22 hours before my flight  #RIPOFF #NoSupport
0,@AIRLINE thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.
0,"@AIRLINE 
Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience"
0,"@AIRLINE poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue"
0,"@AIRLINE @AIRLINE have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one"
1,@AIRLINE Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything
1,@AIRLINE thanks so much!
0,@AIRLINE can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.
0,@AIRLINE it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers
0,"@AIRLINE Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail."
1,@AIRLINE  Great customer service again. Thanks!
0,@AIRLINE so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point.
1,@AIRLINE yes I have. Thanks
0,"@AIRLINE @annricord 0162431184663.
3 of your agents said we would be refunded. Agents said United should never have sold us the ticket."
0,@AIRLINE - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !
0,@AIRLINE I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise
0,@AIRLINE I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow
0,@AIRLINE guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS
0,@AIRLINE now when I call it's still at the warehouse and might be going out tonight
0,@AIRLINE @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going
1,@AIRLINE incredible PR team. 👏👏👏👏
0,@AIRLINE haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal.  #DoBetter @UsAirwaysSuck
0,"@AIRLINE claims w/ customer protection they ""will notify customers of delays, Cancelled Flightlations and diversions."" #NotTRUE http://t.co/3oq1T4ohjl"
0,"@AIRLINE humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?"
0,"@AIRLINE should get their shit together before they owe my $2,000 for my bag."
0,@AIRLINE You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go.
0,@AIRLINE had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.
0,@AIRLINE 2 days and 3 planes with mechanical issues?  Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!
0,"@AIRLINE it a change fee request from a month ago.  after one hour on phone with your team, I’m told 120 day backlog.  Awful."
0,"@AIRLINE, ask your new colleagues @AIRLINE how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox."
0,@AIRLINE terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days
0,@AIRLINE right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?
1,@AIRLINE thanks so much!
1,"@AIRLINE I can't say what airline I am on right now, but I sincerely miss you. #bestairline"
1,@AIRLINE see you on board tomorrow
0,"@AIRLINE @nburnside26  U hate delays, too?  But u have her $$ & are holding her hostage!  #GoingForGreatnessFAIL"
0,"@AIRLINE No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice"
1,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier"
0,@AIRLINE can you make a premium wifi that I can pay $30 for that is decent? #slow-fi
1,@AIRLINE the best airline in the world
0,@AIRLINE @corybronze  INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL
1,@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.
0,@AIRLINE We're hoping to hear from you actually.
0,"@AIRLINE I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?"
1,"@AIRLINE big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!"
0,@AIRLINE that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!
0,@AIRLINE you suck.    9 hour delay?!
0,"@AIRLINE US 728 Uh oh, no gate. Now truck will come to us."
0,"@AIRLINE where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago."
0,"@AIRLINE Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat?  Why is it announced to leave it for rollers? Thx"
0,@AIRLINE Is there lack of communication/competition between the American and the Air by any chance?
0,@AIRLINE I thought you guys were the best airline...I've been on hold for an hour!
1,@AIRLINE wow you even answered back!  Awesome! @AIRLINE @AIRLINE That's customer service!!! #usairwaysfail
0,@AIRLINE why is it impossible to change / buy preferred seats via your app?
0,@AIRLINE WHERE IS MY BAG?!?!?!
0,"@AIRLINE the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers"
0,@AIRLINE where's our luggage? Been waiting more than an hour! Flight 2118.
0,@AIRLINE hundreds of people in line and less than half the desks being manned at CLT. Help?
0,@AIRLINE deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss
0,@AIRLINE I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?
0,"@AIRLINE shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day"
0,"@AIRLINE Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable."
0,"@AIRLINE it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos"
0,@AIRLINE is blaming @TSA for flight 584 luggage debacle!  #luggagegate
1,@AIRLINE thank you!!! #bringbacktheluvtordu #miami #directflights
0,@AIRLINE then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.
0,@AIRLINE hi we have lost and found solution we want to offer for free to assist with contacting people when items are found
0,@AIRLINE please refund my ticket. What a terrible experience. #southwestfail
0,@AIRLINE sadly didn't get much help ... As a travel agent this is so disappointing to me.
0,@AIRLINE you are making me miss big snow in Montana. Not cool.
0,@AIRLINE why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous
0,@AIRLINE the only difference being you are both responsible and in a position to do something about them. Learn from @Delta
0,"@AIRLINE Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody..."
0,"@AIRLINE I tried the online tracking and they said something like ""attempting to locate luggage"""
0,"@AIRLINE flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed."
1,@AIRLINE thank you
0,@AIRLINE Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home
0,@AIRLINE Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.
0,"@AIRLINE @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got"
0,@AIRLINE Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?
0,"@AIRLINE I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11"
0,@AIRLINE you need a bag bouncer. Get it together
0,@AIRLINE you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!
0,@AIRLINE you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag
0,@AIRLINE what response? Is our flight out of Montrose Cancelled Flightled or not?
1,@AIRLINE You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)
0,@AIRLINE give us no information and an attitude.
0,@AIRLINE how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱
1,@AIRLINE when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj
0,"@AIRLINE ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !"
0,@AIRLINE glad u happy I have my bag but as a traveler I entrusted u w/ my property & u return it damaged & that's the best answer u have?
0,@AIRLINE Flight 2646.  Four hours in the plane on the ground at BWI.
0,"@AIRLINE help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?"
0,@AIRLINE Conf #8Q6MFD Finally got through & told the flight was completely booked.  That would have been better info than advise 2 call
0,@AIRLINE  any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun
0,@AIRLINE every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?
0,"@AIRLINE iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer"
0,@AIRLINE thanks - I miss my dog and this delay is costing me a lot of money.
0,@AIRLINE Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr
0,@AIRLINE worst airline ever after 70+ legs of travel I am officially done.  On time is not in their vocab.  I'm taking my premier status to A
0,@AIRLINE your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.
0,@AIRLINE how about a phone # to talk to a real person?
0,@AIRLINE can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.
0,@AIRLINE I'm here @ChicagoMidway airport.  I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing.  #Very mad customer
0,@AIRLINE here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain
0,"@AIRLINE really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA."
0,@AIRLINE meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint
0,@AIRLINE stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!
1,@AIRLINE Awesome thanks! Thanks for the quick response. You guys ROCK! :)
0,"@AIRLINE how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are ""dead air""."
0,@AIRLINE Yes but unbelievable.  Should have a free fare lock
0,"@AIRLINE next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in"
1,@AIRLINE where's my selfie?
0,@AIRLINE I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.
0,@AIRLINE has completely wasted my work day! Thank you for the bad service and bad Friday!
0,@AIRLINE Report was filed but would like to support some active searching.  Feels pretty passive now.  Info on computer is precious.
0,@AIRLINE are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.
0,@AIRLINE how about some rampers at gate b40 dfw?   Waiting to be marshaled in
0,@AIRLINE I did set up notifications through AA & Us airways. still nothing
0,@AIRLINE @dultch97 kid just wants fucking money #scumbag
1,@AIRLINE flt 3867 crew  #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv
0,"@AIRLINE I used the ""call back"" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp"
0,@AIRLINE thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!
1,@AIRLINE Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_
0,"@AIRLINE where is the ""award winning service""?"
0,@United give me a direct number I can call regarding my lost baggage immediately.
0,@AIRLINE how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.
0,"@AIRLINE received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number."
0,@AIRLINE hey there me again from yesterday im still on hold
1,@AIRLINE awesome. thank you!
0,@AIRLINE is the @comcast of airlines #2hrs35minOnHold
0,@AIRLINE 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule
0,@AIRLINE there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291
1,@AIRLINE we have a hot female pilot! Sweet! DCA to SFO! :-)
0,"@AIRLINE every time I try to call, it tells me to try again Late Flightr and just hangs up."
1,@AIRLINE 1899. Thanks
0,@malhoit at least you got a response from @AIRLINE via Twitter. I went 0 for 2 yesterday.
0,@AIRLINE you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?
0,Yes but I will nvr fly w/ @AIRLINE I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma
0,@AIRLINE Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!
0,@AIRLINE what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.
0,@AIRLINE How many trees have to die before you stop trying to sell us a credit  card? #OptOut http://t.co/CXrZhcdTVz
1,@AIRLINE Wow unbelievable how you treat your customers at Puerto Rico airport! 👍
0,"@AIRLINE lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again."
1,@AIRLINE always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm
0,"@AIRLINE once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor."""
0,@AIRLINE That link doesn't work on mobile.
0,@AIRLINE tried that and can't get through.
0,@AIRLINE on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted
1,"@AIRLINE thanks, me too"
0,@AIRLINE terrible service
1,"@AIRLINE - thanks, I hope so. Maybe you can put in a good word for me? ;-)"
0,@AIRLINE I locked myself out of my account and needed access to book a flight.
0,@AIRLINE I need a flight out tonight. Isn't there anything else?
1,"@AIRLINE incidentally, Sheila at JFK deserves a raise because she's awesome."
0,@AIRLINE apparently the plane was delayed coming up from San Juan. Monsoon there today?
0,@AIRLINE seriously?? What is going on?! http://t.co/mTHM9waObu
0,"@AIRLINE  18 flights so far this year. 13 delays including 2 Cancelled Flightations.  Late Flightst reason, crew needed mandatory sleep. IN MEXICO!"
0,@AIRLINE I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!!
0,@AIRLINE yep after two hours and thirty minutes
0,@AIRLINE please help on hold forever to check in for flight
1,@AIRLINE Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you!
1,@AIRLINE thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅
0,@AIRLINE *cough* #awkward!
1,@AIRLINE we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far
0,Thanks @AIRLINE for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?
0,"@AIRLINE @AIRLINE did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?"
0,@AIRLINE extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional
0,@AIRLINE get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!
0,@AIRLINE thanks for taking such good care of my luggage... http://t.co/PIvxean3jY
0,@AIRLINE @jparkermastin  customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking
0,@AIRLINE She was put on hold on that number for a loooooong time too.  No help. #lostandforgotten
0,"@AIRLINE the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?"
1,@AIRLINE thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business
0,"@AIRLINE used to exclusively fly SW, but Late Flightly, direct flights & cheaper costs have me switched. 😔 why...so... few...direct...flights?"
0,"@AIRLINE HELP! It says ""the payment is denied"" but my money has been taken out of my bank?  

And it says I have no trips coming up??"
1,"@AIRLINE @AIRLINE major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly."
0,@AIRLINE you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!
1,"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!"
0,@AIRLINE Yes but they couldn't explain the 2 hour and 45 minute hold time.
0,@AIRLINE any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour
0,"@AIRLINE even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday."
0,@AIRLINE what's up with flight 5545 no gate agent or plane at PHX B18?  Nice customer service.
0,@AIRLINE how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(
0,"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are"
1,@AIRLINE did I win :)
1,@AIRLINE Understood. Thanks anyway
0,@AIRLINE the bags arent even loaded on the plane??? #Flight293
1,@AIRLINE weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up
0,@AIRLINE we knew it was not going to leave but we had 6 hours waiting... that was the hurry..
0,@AIRLINE my wife had been in group A in prev. flight but got bumped for some reason.  Alone with two kids. At least put her in group A
0,@AIRLINE Already checked in so the page expired :X
0,@AIRLINE US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?
0,"@AIRLINE lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund.  Never again"
0,@AIRLINE @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable
0,@AIRLINE UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted
1,@AIRLINE Thanks!
0,@AIRLINE are you kidding me?  I needed help yesterday. I'm now landed and waiting for my connection.  Never will I fly southwest again!
0,@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD
0,"@AIRLINE PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :("
0,@AIRLINE because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is
0,"@AIRLINE Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!"
0,@AIRLINE delays to the max
0,"@AIRLINE, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv"
0,"@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather?"
0,"@AIRLINE @AIRLINE pissing off thousands of East coast customers.  When the delay is longer than the flight,  you = fail"
0,@AIRLINE Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?
0,@AIRLINE Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.
0,@AIRLINE they had to turn the seat cushions over and clean the area. Please explain this issue?
0,"@AIRLINE while listening to a delay message on my phone, another delay message was coming in. Get your shit together!"
0,"@AIRLINE Guys, really bad @AIRLINE #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold...."
1,@AIRLINE sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏
0,"@AIRLINE JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes."
0,@AIRLINE Why is the site down?  When will it be back up?
0,@usairways Thx for responding :) When bags came there was mad rush towards end of jetway—why not just put thru baggage claim?
0,@AIRLINE that wasn’t my Q but thanks. Wondering why you’re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0
1,@AIRLINE following. Thank you.
0,"@AIRLINE oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation."
1,LMAO “@AIRLINE: Our fleet's on fleek. http://t.co/aIyC9WV5oq”
0,@AIRLINE thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.
0,@AIRLINE an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.
0,@AIRLINE deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited
0,@AIRLINE Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.
0,@AIRLINE Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives
0,@AIRLINE Just had the worst experience ever flying with you
0,@AIRLINE tells me to talk to @AIRLINE about my delayed flights. AA tells me to talk to US. #ihatemergers
0,"@AIRLINE I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!"
0,@AIRLINE thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly
0,@AIRLINE i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck
0,@AIRLINE noooooooooooooooooooooope.
0,@AIRLINE  having trouble getting rebooked
1,@AIRLINE it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!
0,@AIRLINE Still irritated that our well planned and booked return was messed with & with no warning.
0,@AIRLINE still waiting for bags from flight 26. It landed an hour ago.
0,@AIRLINE been on hold for >30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives?
0,"@AIRLINE 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??"
0,@AIRLINE why aren't you updating flight status/delays?
1,Why “@AIRLINE: Our fleet's on fleek. http://t.co/a7NvbJ8ipx”
0,@AIRLINE I understand a delay but to be stuck on the plane longer than the flight is unacceptable
0,"@AIRLINE @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary"
0,@AIRLINE @AIRLINE How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference.
0,@AIRLINE have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6
0,@AIRLINE yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned
0,@AIRLINE received a voucher but if you want to improve relations be up front with passengers.
0,"@AIRLINE yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request”"
0,@AIRLINE rebooked.  This one is Late Flight too.
0,@AIRLINE Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?
0,@AIRLINE been on hold way to long!  Is this the best level of service you can provide? - one hour+ is too long!
0,"@AIRLINE she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled"
0,@AIRLINE the Late Flightr flight to Charleston is leaving before the flight scheduled earlier.  That's so wrong
1,@AIRLINE thanks do yall expect to be operational tomorrow out of Nashville?
0,@AIRLINE note: they are traveling w 2yr old. Unreal
0,@AIRLINE I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.
0,@AIRLINE @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU
0,@AIRLINE been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full
0,@AIRLINE well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed
1,@AIRLINE thanks for a speedy flight time recovery.
0,"@AIRLINE no, you should do something about everything happened yesterday..."
1,@AIRLINE THANK YOU! I am your new big fan :)
0,@AIRLINE And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?
0,"@AIRLINE US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles."
1,@AIRLINE I (heart) my CP status. Sure would be nice to have though.
0,"@AIRLINE surprise me.  Otherwise, the flight is over and I don't have a good feeling about your airline."
0,"@AIRLINE For one way, not letting me select TO city....strange...and now some fairs look ""normal"" ????"
0,@AIRLINE I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated
0,"@AIRLINE I have got a flight for
The next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit"
0,@AIRLINE I'm in MEX.  I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.
0,@AIRLINE And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long?
0,@AIRLINE not very helpful trying to get out of Nashville.Should waive change fee for 2/18.
0,@AIRLINE technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.
0,"@AIRLINE @AIRLINE two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. 👍"
0,@AIRLINE I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help
0,@AIRLINE wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?
1,@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.
0,"@AIRLINE LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been ""reticketed"" on."
0,@AIRLINE I have been loyal to Southwest from the beginning but very unhappy about your devaluation.
0,@AIRLINE flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us
0,@AIRLINE - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(
0,"@AIRLINE if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable."
0,@AIRLINE doesn't help the 100 or more passengers that just arrived an hour Late Flight.
1,@AIRLINE — I had exceptional service on flight #403 from IND to PHX!!
0,@AIRLINE you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support
0,"@AIRLINE - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit, no response."
0,"@AIRLINE Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go"
0,"@AIRLINE @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow."
0,@AIRLINE so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K
0,@AIRLINE you need to figure your scheduling out! #worstflightexperienceever #getmehome
0,"@AIRLINE your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another ""go-to"" airliner"
0,"@AIRLINE flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!"
0,"@AIRLINE see? No response? Obviously you think this ""service"" is acceptable. #customerservicefail"
0,@AIRLINE Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle
0,"@AIRLINE Thanks! Bleh, disconnected! Let's try this again!!"
0,@AIRLINE robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.
0,@AIRLINE.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines
0,@AIRLINE you're terrible.
0,"@AIRLINE @AIRLINE as soon as I call customer service to speak to a representative, I am disconnected"
0,@AIRLINE im still on hold...
0,@AIRLINE 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence
1,“@AIRLINE: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!
0,"@AIRLINE Telling frustrated customers ""we are super busy, please call back Late Flightr kthxbai"" and then hanging up is not the best practice."
0,@AIRLINE when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!
0,"@AIRLINE almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS"
0,@AIRLINE missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.
0,@AIRLINE - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline without WiFi...
0,@AIRLINE I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y
0,@AIRLINE amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS
0,"@AIRLINE 4 segments, 4/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go."
0,@AIRLINE @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability
0,@AIRLINE we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.
0,@AIRLINE we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on
0,@AIRLINE this is atrocious customer service.
0,"@AIRLINE Yes, myself and about 200 other people also."
0,"@AIRLINE 
No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad"
0,@AIRLINE - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l
0,@AIRLINE still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?
1,@AIRLINE y'all are fast we already have our 5 winners! Congrats!!
1,@AIRLINE Luvin me some flights today!! Don't change!!  And please add Paypal as payment option!!!
1,“@AIRLINE: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU!  United Cares!
0,@AIRLINE I sent a DM re an existing reservation but no one has responded
0,@AIRLINE 5203 and we're just sitting 20 feet from an open gate
0,@AIRLINE do you guys have any working planes?
0,@AIRLINE @BernhardtJH I did eventually get through but that flight Cancelled Flightled.  Decided to drive but gave up holding to process refund
0,Do less please @AIRLINE
0,"@AIRLINE fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus"
0,@AIRLINE why Cancelled Flight flights today? No precipitation to be scared of!  ❄️❄️❄️
0,@AIRLINE nothing you can do to help us restore some barely-expired #RapidRewards points?
0,@AIRLINE Hands down the worst airline to travel with. Really really fucking bad.
0,".@AIRLINE Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams."
1,"@AIRLINE bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!"
0,"@AIRLINE, why must you always delay my Late Flight night Orlando flights? 💔"
1,@AIRLINE your employees were great!
0,"@AIRLINE @julesdameron ""Considering?"" #Accessibility is an absolute MUST! #Equality"
0,"@AIRLINE @AIRLINE ""ma'am the doors close 10 mins prior to departure"" ""but I was here 20 mins before?!?"" laughter from the 2 agents"
1,@AIRLINE thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM
0,@AIRLINE my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.
0,@AIRLINE How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.
0,@AIRLINE call wait times are over 20 minutes and airport wait times are longer
0,"@AIRLINE ""most likely"" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks."
0,@AIRLINE She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.
0,"@AIRLINE delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy"
0,@AIRLINE I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.
0,@AIRLINE discount for three delays?
0,"@AIRLINE had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain"
0,@AIRLINE is this a sick joke? #toyingwithouremotions
0,@AIRLINE they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them
0,@AIRLINE I tried already and I am on the waiting list for a call back #2hourwaitsucks
0,@AIRLINE Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.
0,@AIRLINE it's a shame the great customer service wasn't continued in SFO. Slightly absurd
0,"@AIRLINE pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine."
0,@AIRLINE did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage
0,@AIRLINE  2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold
1,@AIRLINE There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)
0,"@AIRLINE I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited"
0,@AIRLINE can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?
0,@AIRLINE I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats?  I'm in 1A btw.
0,"@AIRLINE trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?"
0,@AIRLINE everything was fine until you lost my bag
0,@AIRLINE but the automated message says the line is too busy to join the queue! #stuckintheloop
0,@AIRLINE OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK
0,@AIRLINE stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS
0,@AIRLINE Just saying the truth. You don't even an email! #2015
0,@AIRLINE Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH
0,@AIRLINE so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?
0,@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac  waiting.
0,"@AIRLINE They charged me for a flight they Cancelled Flightled, unbelievable and unheard of"
0,@AIRLINE I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.
0,@AIRLINE @AIRLINE outbound flight: 2 hour delay b/c air traffic & 2 gate changes dividend miles member gets no email or text updates
0,@AIRLINE I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago
0,@AIRLINE how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?
0,@AIRLINE LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW
0,@AIRLINE is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER
0,"@AIRLINE if the car seat is lost @AIRLINE should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child"
1,@AIRLINE message sent. Thank you!
0,@AIRLINE jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy
1,@AIRLINE Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!
0,@AIRLINE sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?
0,"@AIRLINE Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted."
0,@AIRLINE NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight
1,@AIRLINE Please come to Indianapolis!
0,"@AIRLINE 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight."
0,@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome
0,@AIRLINE doesn't want me to get home
0,"@AIRLINE When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your ""go to"" maneuver?"
0,"“@AIRLINE: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.” #false"
0,"@AIRLINE making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel"
0,@AIRLINE Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying
0,@AIRLINE I know that. Thanks for the standard reply.
1,@AIRLINE I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice
0,"@AIRLINE I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!"
0,@AIRLINE How do I get reimbursed for hotel and taxis for the Cancelled Flightation?
0,@AIRLINE UA1731 - Denver to Austin...  Still on the ground...
0,@AIRLINE Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank
0,@AIRLINE something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?
0,@AIRLINE is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.
0,@AIRLINE over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.
0,"@AIRLINE is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail"
0,"@AIRLINE was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?"
1,@AIRLINE thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6
1,@AIRLINE thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group
0,@AIRLINE right so I missed my connection / had a three hour Kay over / then you lost my bag.
0,"@AIRLINE yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow"
0,@AIRLINE it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst
0,"@AIRLINE what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA"
0,"@AIRLINE Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign."
0,@AIRLINE over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.
0,@AIRLINE I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.
0,@AIRLINE the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail
0,@AIRLINE nothing express about your express bag drop at Phoenix Sky Harbor
0,@AIRLINE flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline
1,@AIRLINE so is that two seats avail so far for us.
0,@AIRLINE over 70 days  no contact from a human or apology letter. @AIRLINE is #yucki. Read all about it soon http://t.co/9R9OmzQAVI
0,@AIRLINE delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?
0,"@AIRLINE flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!"
0,"@AIRLINE I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board."
0,@AIRLINE I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.
0,“@AIRLINE: Our fleet's on fleek. http://t.co/5xGnyHGAFz” this is what I hate
1,@AIRLINE thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎
0,@AIRLINE @AIRLINE ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1
0,@AIRLINE Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!
0,@AIRLINE and stranded passengers aren't being helped to get another flight?
0,@AIRLINE Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!
0,@AIRLINE I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.
0,".@AIRLINE nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same."
0,"@AIRLINE agent, ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited"
0,@AIRLINE I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.
0,@AIRLINE little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.
0,"@AIRLINE worst experience with you. Cancelled Flightled flight, no voucher and no luggage because ""ramp was broken."" No other ramps in Charlotte??"
1,@AIRLINE Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy
1,@AIRLINE great thank you
0,@AIRLINE You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.
1,"@AIRLINE well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough"
0,@AIRLINE that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???
0,"@AIRLINE All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised."
1,"@AIRLINE good to know, thanks so much!"
0,@AIRLINE just sent it
0,"@AIRLINE Yes - with extra $77. I wonder what are you going yo loose, if there is room."
0,@AIRLINE tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights.
0,"@AIRLINE, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ"
0,"@AIRLINE yes, computer would allow me to get to San Diego quick but customer service will not help.  Says can't rebook http://t.co/KcVUbUYExc"
0,@AIRLINE well this one missed the mark.  She was in a snit from the minute I stepped up to the counter
0,@AIRLINE it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.
0,"@AIRLINE  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!"
0,"@AIRLINE I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J"
0,@AIRLINE I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous
0,@AIRLINE flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction
0,@AIRLINE why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning
0,@AIRLINE did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it
0,"@AIRLINE I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!"
1,@AIRLINE Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday
0,@AIRLINE has an United flight ever been on time. #americanisbetter
1,@AIRLINE has some of the best airfare prices! Gotta LUV them :)
0,@AIRLINE you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck
0,@AIRLINE Why isn't the flight status updated to delayed UA1532 no board
0,@AIRLINE it still says that I can't check into my flight because the information is incorrect but everything is entered correctly
0,@AIRLINE But not reddit? I work for the site and this is ridiculous.
0,@AIRLINE can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.
0,@AIRLINE you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver
1,@AIRLINE on time today and from PHL! Nice work! #ThereIsAFirstForEverything
0,@AIRLINE ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?
0,@AIRLINE my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing
0,@AIRLINE your gif game is strong.
0,@AIRLINE flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.
0,@AIRLINE an overzealous stewardess prevented us from bringing in a car seat! #worstflight!
1,"@AIRLINE What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!"
0,@AIRLINE thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!
1,@AIRLINE thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice
1,"@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1"
0,@AIRLINE his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.
1,@AIRLINE thank you for checking in. tickets are purchased and customer is happy ;-)
0,@AIRLINE Just Cancelled Flight every flight I have why don't you.
1,"@AIRLINE doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time"
0,@AIRLINE @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA.  Can you help?
1,"@AIRLINE Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!"
0,@AIRLINE sounding like they just got bitch-slapped by @juliasinton948
0,@AIRLINE have been on hold for 58 minutes - need help USAIR - why won't you help?
0,@AIRLINE How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account
1,@AIRLINE everything for sorted out. Thanks for the help. Excited to get home tonight!
1,@AIRLINE the upgrade to first class was a nice way to fix your earlier mistake. Thank you!
0,@AIRLINE flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me
0,@AIRLINE my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?
1,@AIRLINE We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!
0,"@AIRLINE flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin"
0,@AIRLINE You need to be more accommodating to your loyal customers. Not happy now!
0,@AIRLINE 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit.  @AIRLINE paid far too much for you.
0,@AIRLINE delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone
0,"@United what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted"
0,@AIRLINE 118 to Boston still sitting
0,@AIRLINE Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy
0,@AIRLINE between your airline and @AIRLINE I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars...
0,@AIRLINE your welcome. It was the thoughts of nearly the entire plane.
0,"@AIRLINE is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,"
1,"@AIRLINE Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!"
0,@AIRLINE Already tried. How about Conf # via DM
0,@AIRLINE we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z
0,"@AIRLINE stuck on the ramp at DCA, US Air computer system crashed...everywhere."
0,@AIRLINE 2 bags fly free!  So what's with all the carry-on's? #packingayak @BrianReganComic
0,@AIRLINE more and more delays! No CS help at all! No notifications!
0,@AIRLINE hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?
0,@AIRLINE 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous!
1,Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @AIRLINE! http://t.co/ToPqmVqnJp
0,@AIRLINE but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?
0,@AIRLINE You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!
0,@AIRLINE can i have my bags back   ding!!
0,@AIRLINE why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?
1,@AIRLINE @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn
1,"@AIRLINE just curious. Thanks for the response as always, good or bad. Better than your competition."
1,Very quick! TY. @AIRLINE: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH
0,"@AIRLINE @AIRLINE , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!"
1,@AIRLINE thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir
0,"@AIRLINE to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)"
0,@AIRLINE Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue
0,@AIRLINE what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 #southwest #southwestairlines
1,@AIRLINE thanks! Made it safely! http://t.co/KCqeBEej7S
1,"@AIRLINE I adore you, and am so looking forward to my flight to Austin in two weeks."
0,@AIRLINE thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!
0,@AIRLINE no had to rebook my flight myself and am about to board in bham.
0,"@AIRLINE grades for this trip:

Flight timeliness: 👎✈️
Cancelled Flightations: 👎😬
Customer Service: 👎😡
Flight attendants: 😊👏"
0,"@AIRLINE Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work."
0,@AIRLINE you are horrendous.  Pull your shit together
0,@AIRLINE pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long😒
1,@AIRLINE boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks
0,"@AIRLINE We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation."
0,"@AIRLINE To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO."
0,"@AIRLINE Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic"
1,“@AIRLINE: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”
1,@AIRLINE I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.
0,@AIRLINE I don't like making a scene but this hasn't been addressed properly. Please have them do that.
1,@AIRLINE Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience
1,@AIRLINE guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U
0,@AIRLINE I did DM the details but still no response. I have to book today.
0,@AIRLINE understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again
0,"@AIRLINE You've misunderstood. @AIRLINE WOULD NOT do a same day flight change for me. The gate agent said, ""NO."""
0,"@AIRLINE Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all..."
0,@AIRLINE I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM
0,@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?
0,@AIRLINE You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday.
0,@AIRLINE I’m going to miss a hugely important meeting because of your constant delays #itscostingmeincome
0,@AIRLINE stranded in Miami because your automated system keeps hanging up on me for two days. Help !
1,@AIRLINE A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.
0,@AIRLINE My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08
0,"@AIRLINE 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though."
0,@AIRLINE why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!
0,"@AIRLINE the kind gentleman at the gate tells me to ""go left"" to get my hotel voucher at the ticket gate. Took about 20min to get there"
1,"@AIRLINE I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable."
0,"@AIRLINE so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?"
0,@AIRLINE Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting
0,@AIRLINE Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.
0,@AIRLINE would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?
0,@AIRLINE we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?
1,"@AIRLINE Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby"
0,"@AIRLINE I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault...."
1,"@AIRLINE Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated"
0,@AIRLINE thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25
0,@AIRLINE after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired
0,@AIRLINE today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ
0,@AIRLINE why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always
0,@AIRLINE @derekc21  Hello any one out there ? have you forgotten me ?  I need a  luggage # for BA.  Your dropping the ball here .
1,@AIRLINE rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI  < my child was inspired.  Thank you.
1,@AIRLINE thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r
1,@AIRLINE thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!
0,@AIRLINE is not the new @AIRLINE is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents.
0,@AIRLINE standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days.
0,@AIRLINE where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are
0,@AIRLINE I can probably find some of them. Are the ticket #s on there?
0,@AIRLINE why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?
0,"@AIRLINE Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?"
0,"@AIRLINE customer svc worse than the #WinterWeather !  Flight Cancelled Flighted, website malfunction, on hold for >1:34. http://t.co/PgwUkrpMOx"
0,@AIRLINE I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.
1,@AIRLINE This is unbelievable... Thank you so much! #DestinationDragons
1,@AIRLINE thank you. They are processing my refund.
0,@AIRLINE now down to only one agent helping a stagnant line of almost 100 customers. Super.
0,@AIRLINE of course I did. The bag should be here by now :( #frustrated
1,Happy #TT to my friends @AIRLINE . Hope the weather isn't causing you too many headaches.
0,@AIRLINE Instructions say to CALL. I'm just doing what it said to do.
0,@AIRLINE you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.
0,@AIRLINE having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.
0,@AIRLINE you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.
0,@AIRLINE Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?
0,@AIRLINE Your chat support is not working on your site: http://t.co/vhp2GtDWPk
0,@AIRLINE My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.
0,@AIRLINE still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.
1,@AIRLINE since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure/relief you were.
0,“@AIRLINE: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx
1,@AIRLINE I totally understand the weather. Just frustrated. Thanks!
0,@AIRLINE can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes
0,@AIRLINE is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 😢
0,@AIRLINE why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated
0,@AIRLINE UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...
0,@AIRLINE thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence
0,@AIRLINE need assistance. Line is out the door and travelling with 3 kids.
0,"@AIRLINE, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better."
0,@AIRLINE your customer service is atrocious.
0,@AIRLINE @Eleonora7 good luck I've been waiting a week
0,@AIRLINE I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.
0,@AIRLINE after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??
0,@AIRLINE it keeps saying that mobile boarding passes are unavailable despite having checked in and everything
1,@AIRLINE OMG THANK U😻😻😻
0,@AIRLINE @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883)
0,"@AIRLINE Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV"
1,"@AIRLINE @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats"
0,@AIRLINE I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around.
0,@AIRLINE why is flight 1106 delayed out to NY? Same problem?
1,@AIRLINE Joni did a great job on flight 5653 to LAX. Thanks for a great flight.
0,@AIRLINE this is the aforementioned pilot. @AIRLINE sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl
0,"@vanessaannz seriously, you hate @AIRLINE since they can't accommodate you due to inclemental  weather disruptions? lol, very funny"
0,@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?
0,@AIRLINE thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff
0,"@AIRLINE Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AIRLINE! It's my first time in NYC."
0,@AIRLINE No. We were in a large group. Majority of the 30+ bags were soaked.
1,"@AIRLINE no worries about the tweets. We all should do what we can to make sure we, as in your tag line, ""Fly the Friendly Skies."""
0,"@AIRLINE flight arrives 30 minutes early, but then have we to wait for an hour for our bags."
1,"“@AIRLINE: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!!"
0,"@AIRLINE all good, didn't die or anything. As they say ""you get what you pay for""!"
0,@AIRLINE care to elaborate on why CHA to DCA is Cancelled Flightled this evening?
0,@AIRLINE Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.
0,@AIRLINE alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.
0,"@AIRLINE Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral."
0,@AIRLINE been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous
0,@AIRLINE I look forward to hearing back and hope that my next trip will not be like this
0,@AIRLINE Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?
0,@AIRLINE Now going on 26 minutes on hold.
0,"@AIRLINE. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning."
0,@AIRLINE A generic form with tons of fields asking for info you already?  Expected more as a premier platinum. Another #servicefail
1,@AIRLINE KUDOS to your phone support and Charlotte gate staff!
1,@AIRLINE thanks keep me updated just hope I make either of my connections to Killeen Tx
0,@AIRLINE why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose
0,@AIRLINE I'm on UA1118 and my direct tv isn't working.  How do I avoid this in future?
0,@AIRLINE Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!
0,@AIRLINE from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon
1,"@AIRLINE never mind, I moved my flight to tomorrow. Thanks for the help!"
0,@AIRLINE on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?
1,"@AIRLINE Great, thanks. Followed."
1,@AIRLINE thanks
0,@AIRLINE there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁
0,@AIRLINE why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer &  have layovers. Too Late Flight to find a reasonably priced alternative.
0,@AIRLINE haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing
0,"@AIRLINE bought a ticket on @AIRLINE. After two days, your ""team"" couldn't share the data needed to get me to my next meeting."
0,@AIRLINE stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail
0,"@AIRLINE my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]"
0,@AIRLINE just messaged you. Please have someone contact us immediately.
0,"@AIRLINE He is going to file a formal complaint, this should have never happened. Please direct us to the right department."
0,@AIRLINE delayed I'm charlotte big surprise
0,"@AIRLINE Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless.  Need better communication!"
0,i wish i was flying @AIRLINE ... @AIRLINE Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff
0,@AIRLINE ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3)
0,@AIRLINE the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally
0,@AIRLINE you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse
0,@AIRLINE your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL
1,@AIRLINE  Mad love http://t.co/4ojrSDWPkK NYC-
1,@AIRLINE Thank You! CC: @packermama1
0,@AIRLINE I need HELP!  I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy.
1,"@AIRLINE Flight 2954, Dallas to Grand Junction #AmazingFlightCrew"
1,@AIRLINE thank you #loyalmosaicmember
0,"@AIRLINE Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP"
0,@AIRLINE well that's big of you but I don't have terribly high expectations at this point.
0,"@AIRLINE This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?"
0,@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay
1,@AIRLINE just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated
0,@AIRLINE I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler
0,@AIRLINE is holding my luggage hostage from flight 5182
0,"@AIRLINE  found a group of people who actually hates people more than ISIS, thats right United Airlines."
0,@AIRLINE I'm a trying ! But I'm tired and getting grumpy !
1,@AIRLINE I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL
0,@AIRLINE Hooray! I've now been on hold for over an hour. I've never loved Southwest more.
0,@AIRLINE Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you
0,"@AIRLINE Why do airlines change ticket prices in the middle of the day
#annoyed"
0,@AIRLINE we've been on hold for hours.
0,"@AIRLINE I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash."
0,"@AIRLINE good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed."
0,@AIRLINE Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.
0,@AIRLINE I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable
1,@AIRLINE it was customer service like I have never seen before!  Kudos to your organization.
0,@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...
0,@AIRLINE trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain
0,"@AIRLINE our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)"
0,"@AIRLINE ... I want my bag off flight 1142, what do I do now?"
0,@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?
0,"@AIRLINE I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!"
0,@AIRLINE I've been on hold at the reservations desk for 3 hours. HELP!!!!
1,@AIRLINE well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.
0,@AIRLINE All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome!  #twitterhug #shesaidrun
0,"@AIRLINE DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour!"
0,"@AIRLINE  A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period.  I submitted a doctor's note."
1,@AIRLINE Great trip on 2672 yesterday - outstanding flight attendants
1,"@AIRLINE you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place"
0,@AIRLINE 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!
0,"@AIRLINE just curious, when are you going to to finally learn #customerservice ?"
0,@AIRLINE says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;)
0,@AIRLINE wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke
0,@AIRLINE I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.
0,@AIRLINE doesn't help if I have to fly on specific days
1,"@AIRLINE sweet, follow back and I'll get the dm off"
1,@AIRLINE Glad to know I'll be flying the luv airline tomorrow ;)
0,@AIRLINE @AIRLINE won't even refund for a flight they Cancelled Flightled #horriblecustomerservice
0,@AIRLINE Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2
0,@AIRLINE empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd
0,@AIRLINE everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat!
0,"@AIRLINE promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?"
0,@AIRLINE wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.
0,@AIRLINE I don't want your sympathy I want someone to make an effort to find my bag
0,@AIRLINE been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.
0,@usairways would it kill you to let me know how many minutes I might be on hold?
0,"@AIRLINE - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?"
1,@AIRLINE can i get tiks for #DestinationDragons omg id love to! Plz 😱❤️im dying
1,"@AIRLINE OK, thank you."
1,@AIRLINE just DMed. thanks so much for addressing this so quickly.
0,@AIRLINE Back at the Denver airport and ready for round two today. Ready to get home!
0,@AIRLINE worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight
0,@AIRLINE #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice
0,@AIRLINE cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.
0,@AIRLINE is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person.
0,@AIRLINE would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long
0,@AIRLINE please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.
0,@AIRLINE I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!
0,@AIRLINE no flights to HRL :( is this a limited route?
0,@AIRLINE 132 characters does not cover my reasons I'm afraid
0,@AIRLINE don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.
0,@AIRLINE @British_Airways three hour flight delay. On the phone for 45min and counting.
1,@AIRLINE I will! Thank you!
0,@AIRLINE yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM
1,@AIRLINE word thanks
0,@AIRLINE abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup
0,@americanair I finally got someone on the phone so no worries!
0,@AIRLINE please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.
0,@AIRLINE 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1
0,"Just in case you needed confirmation that ""on fleek"" is dead & gone. RT @AIRLINE: Our fleet's on fleek. http://t.co/G4O6yX7TMJ"
0,"@AIRLINE Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company."
0,@AIRLINE they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr
0,@AIRLINE Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.
0,"@AIRLINE - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls."
1,@AIRLINE thanks for getting me to Orlando early #happiness
0,"@AIRLINE 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney"
1,"@AIRLINE I did not! She's a woman who's a lead, she was working at gate c26."
0,@AIRLINE How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x
0,"@AIRLINE holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving"
0,@AIRLINE Not encouraged that I'll have my CPAP tonight.
1,@AIRLINE wow that's helpful.
1,@AIRLINE Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations
0,"@AIRLINE, no, your service here pretty much ruined my day, but thanks for the weak attempt"
1,@AIRLINE that's awesome! Love flying SWA!
0,@AIRLINE trying to check-in...but looks like your site is down?
1,"@AIRLINE loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG"
0,@AIRLINE waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS
1,@AIRLINE thanks...
1,"@AIRLINE @AIRLINE Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!"
0,@AIRLINE Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!
0,"@AIRLINE not terribly inspired to call ""customer service"" in the future now."
0,@AIRLINE   It's too bad UA has had another unforeseeable operational issue on my return flight.
0,@AIRLINE your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient
1,@AIRLINE he has no priority and Iove it
0,"@AIRLINE missing my amazing us bank work conference, not ok.  What do I do now?????"
0,"@AIRLINE @AIRLINE wrote back saying 'it's been a challenging week...that's for sure"" - no shit."
1,@AIRLINE is the best!  Can't wait to use my travel bank $ for a FUN trip.
0,"@AIRLINE your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity."
1,@AIRLINE never lets me down!!!
0,"@AIRLINE cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable"
0,.@AIRLINE thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.
0,@AIRLINE IT-problems with the link? #3thparty
0,"@AIRLINE the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher"
0,@AIRLINE perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis
0,"@AIRLINE never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?"
1,@AIRLINE Will do :)
0,@AIRLINE Do you have a further update on the suitcase today please.
0,@AIRLINE it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.
0,@AIRLINE my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!
0,@AIRLINE u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!!  #not cool #hateful
0,@AIRLINE and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!
0,@AIRLINE why was Flight 1856 delayed to Buffalo ?  It’s a direct flight and the plane is at the gate.
1,@AIRLINE Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!
0,@AIRLINE @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.
0,"@AIRLINE you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!"
0,@AIRLINE Who intentionally buys a flight with a 10 hour layover?  And what kind of airline would charge $200 to fix it? Wow... #usairways
0,@AIRLINE. Once again your lack of customer centricity us astounding
1,@AIRLINE thanks
0,@AIRLINE - I really down think downgrading the booze/food selections at the club is a good way to go.  How about you look @aircanada?
0,@AIRLINE I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care
1,@AIRLINE you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!
1,@AIRLINE met with agent. All taken care of. Thx for reply
0,"@AIRLINE Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?"
0,@AIRLINE has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!
0,@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?
0,@AIRLINE we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed
0,"@AIRLINE Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems."
0,"@AIRLINE I've been on hold for over 2 hours. Need to re-book a flight, please help."
0,@AIRLINE Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me
0,"@AIRLINE ""We'll drop off your luggage 24 hours after your flight"" is ridiculous."
1,@AIRLINE  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!
1,@AIRLINE Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR
0,@AIRLINE I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us
0,"@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting ""We are not able to sign you in"" msg."
0,"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones."
0,@AIRLINE when your routing system goes down which grounds all your long haul flights you should think about a #failover plan
0,@AIRLINE you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!
0,@AIRLINE this merger with @AIRLINE @usairwis a cluster of inefficiency and misinformation.  When is it going to be done?
0,@AIRLINE again another ride SW employee that printed out boarding passes. Deficiency in training obviously
0,@AIRLINE it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++
1,"@AIRLINE well, the last update was in the right direction, at least! I'll keep my fingers crossed."
0,@AIRLINE several hrs Late Flight and 140 characters won't do it. Cheers though
1,@AIRLINE You definitely will!
1,@AIRLINE Thank you for the JetBlue Credit. Nice save :-)
0,"@AIRLINE unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost"
0,@AIRLINE obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport
0,@AIRLINE I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars
0,@AIRLINE US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.
0,@AIRLINE not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?
0,@AIRLINE had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @AIRLINE ever again ..
0,@AIRLINE says @AIRLINE  is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im  sorry. I want my clothes!!
0,@AIRLINE 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming
1,@AIRLINE over the phone. I called the 6170 number and she picked up almost immediately.
1,@AIRLINE big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service & #support.
0,@AIRLINE now in a black hole of your phone system
1,@AIRLINE Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets.
0,@AIRLINE I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!
0,@AIRLINE we've been here since 3am and you've Cancelled Flightled our flight twice
1,"@AIRLINE but thank you! Love, an anxious flyer."
1,@AIRLINE Southwest is definitely my favorite airline to fly! :D
0,"@AIRLINE http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn."
0,"@AIRLINE yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice."
0,@AIRLINE maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u
1,@AIRLINE OMG FINALLY
0,"@AIRLINE have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :("
1,"@AIRLINE ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN"
0,@AIRLINE I didn't get a message from you. I'll resend numbers.
0,"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?"
0,@AIRLINE I still can't get through to change my flight. This is really important plz help!
0,@AIRLINE quit being cheap and hire some call center employees. It shouldn't take half a day to call you
0,@AIRLINE I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2
0,@AIRLINE help im falling out of one of your planes
0,@AIRLINE 45 minutes on hold no help
1,@AIRLINE ​ is flying from Love to Austin now. That is most excellent news.
0,@AIRLINE I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.
0,@AIRLINE I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.
0,@AIRLINE I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.
0,@AIRLINE Good grief! Flight Cancelled Flightled. Been on hold since 0400.
0,@AIRLINE we had four scheduled flights on this reservation and literally did not take one! Unreal
0,"@AIRLINE, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box."
0,@jetblue any idea what caused the delay on flight 1316 FLL > Jax ?
0,@AIRLINE Cancelled Flights flights arbitrarily on same itinerary.  Weekend ruined for no good reason! No crew = missed Monday am mtg.
0,@AIRLINE @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?
0,@AIRLINE claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route.
1,@AIRLINE thank you
0,@AIRLINE i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!
0,"@AIRLINE @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!"
0,"@AIRLINE husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!"
0,@AIRLINE @AIRLINE - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?
0,"@AIRLINE you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine.  No compensation, no resolution.  Incompetent."
0,"@AIRLINE new slogan should be ""if you don't want to arrive on time, pick us"""
0,@AIRLINE i'm glad u can solve the prob. But my experience remains - will not fly again on #United
1,@AIRLINE Thanks!
0,@AIRLINE flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces.  Ur fired
0,"@AIRLINE  hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear.."
1,"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job."
0,"@AIRLINE  flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡"
0,@AIRLINE stop picking on us #CLE http://t.co/VTqE8m1L3i
0,@AIRLINE i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had
1,"@AIRLINE please do! She went above and beyond what she had to do, she made us her number one priority!"
0,"@AIRLINE MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc"
0,@AIRLINE : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!
0,@AIRLINE Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.
0,"@AIRLINE Flight for tomorrow has already been Cancelled Flightled, what do I do now?"
0,@AIRLINE is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies
1,@AIRLINE @parryaftab done thnx
0,@AIRLINE I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?
0,@AIRLINE never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.
0,@AIRLINE flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises
0,@AIRLINE 24 hours on the AirPort
0,@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.
0,@AIRLINE you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!
0,@AIRLINE - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable
1,@AIRLINE So far so good. Just stepped down in Denver. Next Stop Portland!
0,"@AIRLINE my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever"
0,@AIRLINE 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain
0,"@AIRLINE AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to ""weather"", while other flights were still landing at DFW"
0,@AIRLINE Weather was not involved.
0,@AIRLINE Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap
0,@AIRLINE no my flight plans have been delayed until tuesday due to your computer crash
0,"@AIRLINE Nice ""partners"" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R"
1,@AIRLINE Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈
0,@AIRLINE flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold
0,@AIRLINE Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2/22.  Stay tuned for blog article from http://t.co/VdFdODqVGx
0,"@AIRLINE @bobwesson fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation."
1,"@AIRLINE @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines"
0,@AIRLINE just wow Regina just told me I can't file or request a lost bag statement until I finish my travel.  So until I get to DC argg
0,@AIRLINE another day another grievance with this airline. No customer service
0,"@AIRLINE after losing my bags for 4 days&charging me $475 to""arrange pick up""in argentina,claiming tollfree: won't reimburse me. Help!"
0,@AIRLINE @macario2 but you are Late Flight again!! Again and again! Where are the crew?
0,@AIRLINE been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP!
1,@AIRLINE DM sent. Thanks for the help!
0,@AIRLINE When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(
0,@AIRLINE of course. But interesting how United doesn't seem to have a good sense on what's happening with flight
0,"@AIRLINE if someone had bothered to inform us that the airport closed, that would have helped."
0,@AIRLINE flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???
0,@AIRLINE that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(
0,@AIRLINE is the worst http://t.co/27aitZl6nd
1,@AIRLINE Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService
0,"@AIRLINE right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?"
1,@AIRLINE I will. Thank you for at least tweeting me back:) better than most. 👌
0,"@AIRLINE here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!"
0,@AIRLINE UA1534 has now had 11 different departure times. Wtf. Make up your mind.
1,@AIRLINE Understood and thanks! I should have tried reaching out sooner.
0,@AIRLINE Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2
0,"@AIRLINE Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back"
0,@AIRLINE is not being responding to the @SpecialOlympics athletes.  #notcool #Southwest
0,@AIRLINE how can you not be taking calls? I need to change my flight!
0,@AIRLINE only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags
1,@AIRLINE thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.
0,@AIRLINE   Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!
0,@AIRLINE how's my refund coming along??
0,@AIRLINE You failed. That's the answer. Please don't justify otherwise.
1,@AIRLINE your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.
0,"@AIRLINE comedy of errors continues..."" We can't get into our gate, there is a broken down truck in the way"" #fail"
0,@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me
0,@AIRLINE  Three months and my miles haven't been credited.  No one is going to read the email I sent.
0,"@AIRLINE  oh united, how much I despise thee!"
0,@AIRLINE staff was overall awful through multiple airports would have switched airlines if another flight was available
1,@AIRLINE I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation
0,@AIRLINE #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.
0,@AIRLINE love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.
0,"“@AIRLINE: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one."
0,"@AIRLINE why do you continually play the ""according to federal regulations"" every 58 seconds. I could see if you had quicker service..."
0,@AIRLINE @EllaHenderson the highlight of being delayed #freeconcert
0,@AIRLINE your customer service is horrible
0,@AIRLINE Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice
0,@AIRLINE please send me a number to call to talk to a person and not be put on hold
0,@AIRLINE hey guys!  Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!
0,@AIRLINE 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.
0,"@AIRLINE the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting"
0,"@AIRLINE Thx, someone picked up after 45 minutes"
0,@AIRLINE Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY
1,@AIRLINE i got through and am able to switch my flight with no charge. Thank you
0,@AIRLINE I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday
0,@AIRLINE any idea what's going on at terminal five at JFK? Seems to be zero traffic movement
0,@AIRLINE I guess it is more BS AirportCardio given you cannot have an on time flight
0,@AIRLINE already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.
0,@AIRLINE I have been on hold w/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b/f call droped
0,@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis
1,@AIRLINE great flight! And great view! http://t.co/auFM4xdaj2
0,@AIRLINE My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.
1,@AIRLINE thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.
0,@AIRLINE I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive
1,@AIRLINE Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.
0,@AIRLINE screwing me over twice in one month. Learned my lesson. We are through.
0,@AIRLINE it won't help...been there done that.
0,"@AIRLINE worst customer service. ticket was 180 and fee is 200 it's ""not worth it"" for them accommodate me given circumstances in BOS"
0,"@AIRLINE OK we are on DAY 11 trying to  book a flight for 4.  Ur system STILL says ""due to weather….call back Late Flightr""  #outofbusiness ?"
1,@AIRLINE sent :-) curious to see what kind of comp we get.
0,"@AIRLINE 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to ""customer service is our first priority"""
0,@AIRLINE   No one picks up the phone all day/  no opportunity to leave a voicemail
0,@AIRLINE why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways
0,"@AIRLINE 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost"
1,@AIRLINE Thanks!
0,@AIRLINE fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AIRLINE
0,@AIRLINE AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-
1,@AIRLINE Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.
0,@AIRLINE no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg
0,@AIRLINE If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.
0,@AIRLINE ouch not fair
0,@AIRLINE making me miss #TheBachelor right now #wah
0,@AIRLINE I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.
0,"@AIRLINE Appreciate the calls when flight's delayed, but the recorded msg is tedious & just goes on & on. I vote for texts if practical :)"
0,"@AIRLINE No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5"
1,"@AIRLINE Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @AIRLINE for help getting me back to IAH."
0,@AIRLINE great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.
0,"@AIRLINE Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable"
0,@AIRLINE Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.
0,@AIRLINE will continue to be my airline of choice. @AIRLINE -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!
0,@AIRLINE 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed & saved all trip 2 sit @airport again?
0,@AIRLINE WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?
0,@AIRLINE A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.
0,@AIRLINE Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats
0,@AIRLINE what's going on with 1171 LGA-FLL..poor to no communication from gate agents??
1,Is expiring the @AIRLINE offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG
0,@AIRLINE - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair
0,@AIRLINE officially on hold for 2 hours!
0,@AIRLINE On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?
0,@AIRLINE was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.
1,@AIRLINE Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.
0,@AIRLINE very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing
0,@AIRLINE it's GTSVYB. It says it's Cancelled Flightled when I try to check.
0,@AIRLINE you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....
0,@AIRLINE if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff
0,@AIRLINE now we are all stuck on the plane after landing because crew unable to figure it out
0,@AIRLINE I even went to ticket counter and got no help
0,@AIRLINE why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(
1,@AIRLINE we made it safe and sound. Thank you for the safe travels.
0,@AIRLINE my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight
0,"@AIRLINE my trip is a month away...why do you consider it ""around the corner""? Is that a setting I can change?"
1,@AIRLINE thank you for following up!
0,@AIRLINE your app isnt working and i take off in like two hours help
0,@AIRLINE bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.
0,@AIRLINE - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years
0,"@AIRLINE b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight."
0,@AIRLINE it was but obviously it wasn't linked as there is nothing there when I tried to book with it.
0,@AIRLINE I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8
1,@AIRLINE come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH
0,@AIRLINE Your boarding process sucks. You should learn from @AIRLINE
0,"@AIRLINE you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??"
0,@AIRLINE Late Flight again geez flt2417 #Late Flight #delays #typical
0,@AIRLINE 2 hours on hold for customer service never us SW again
0,"@AIRLINE after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too.."
0,"@AIRLINE do families no longer get early boarding with young kids?  American, your new parent, gives it to us..."
0,@AIRLINE waiting for you to figure it out. This is unacceptable.
0,@AIRLINE Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!
1,@AIRLINE thank you so much. How will you be able to contact me?
1,@AIRLINE round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef
0,@AIRLINE want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?
0,@AIRLINE Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer
0,@AIRLINE I can't wait for the @nytimes and @WSJ to find out how poorly @AIRLINE handled this situation. #shameful http://t.co/HHOxQPsUbA
0,"@AIRLINE my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?"
0,"@AIRLINE flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event.  Sent to three gates in the night"
0,@AIRLINE airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE
1,@AIRLINE all good! Next flight was a little delayed so it all worked 👍
0,@AIRLINE I know you can't control weather but you can control how you treat customers..#shafted
0,@AIRLINE I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!
0,"@AIRLINE, I've experienced better service making connecting flight from @AIRLINE and @AIRLINE #badcustomerservice #jfk #pr"
0,@jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email...
0,@AIRLINE day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice
0,@AIRLINE with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off
0,"@AIRLINE  Called JB 3 times!Everytime, Auto Vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!"
0,@AIRLINE even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed
0,"@AIRLINE congrats, you just got all my business from EWR to SFO/LAX. Fuck you @AIRLINE fl1289 SFO/EWR was the clincher..."
0,@AIRLINE Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.
0,@AIRLINE Cancelled Flighted our flight and now are still delayed...NOT COOL.
0,@AIRLINE is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.
0,@AIRLINE I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.
1,@AIRLINE Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?
0,@AIRLINE You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.
0,@AIRLINE 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable.  Fix this or I'll put it on blast on social media and TV
1,@AIRLINE I'll check it out when I get to the airport. Thanks.
1,@AIRLINE Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.
0,@AIRLINE That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.
0,@AIRLINE oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem
1,"@AIRLINE I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏"
0,@AIRLINE really
0,@AIRLINE - been on hold with reservations for over 30 min already! #worstairline
0,@AIRLINE ahhhh your silence is golden now.  This tops it all.  Anyone get fired?
0,"@AIRLINE is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE"
0,@AIRLINE I have never been mislead by a company as many times as I have this week by United Airlines!
1,@AIRLINE oh it's nothing my issue was already resolved and I am in the air
0,@AIRLINE just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!
0,@AIRLINE worst trip ever!  Wish pilot would've let me off plane at 12pm during 1st delay.  Now 1030pm and still sitting on runway.
0,@AIRLINE I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster
0,"@AIRLINE #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane"
0,@AIRLINE no wifi on flight ua688. SF to ORD. Really?  Wow
0,@AIRLINE I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable
1,"@AIRLINE Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!"
0,"@AIRLINE is there something wrong with the website? no matter what flight I select, it says it's no longer available."
0,@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?
0,@AIRLINE is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.
0,@AIRLINE Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement
0,@AIRLINE My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?
0,@AIRLINE flight 837 passengers stuck on plane in Philly. Where is the gangway?  We can't hear the pilot
0,@AIRLINE I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough
0,@AIRLINE involuntarily bumped your passenger and can't guarantee them another flight for three days!
0,@AIRLINE it's boarding time for ua3882 but no crewe
0,@AIRLINE three hour wait and counting waiting for reservations on the phone. Are you serious!?
0,"@AIRLINE LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care"
0,@AIRLINE if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?
0,"@AIRLINE will flight 5559 to YYC be providing free food when we are allowed back on board  after the ""broken lightbulb"""
0,@AIRLINE the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show
0,@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating.
0,@AIRLINE how about you give us a number to call instead of the empty email since you are not working on it
0,@AIRLINE how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.
0,@AIRLINE I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.
0,@AIRLINE what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.
1,"@AIRLINE Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!"
0,@AIRLINE now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer
1,@AIRLINE YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH
1,@AIRLINE 4 great flights with no delays! Thank you!
0,@AIRLINE you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious
1,"@AIRLINE we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load."
0,@AIRLINE @KyleJudah be responsible for replacing it
0,"@AIRLINE I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule"
0,@AIRLINE  you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w
0,@AIRLINE literally sucks
0,@AIRLINE Engadget Theverge Wired reddit
0,"@AIRLINE aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers"
0,"@AIRLINE Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)"
0,@AIRLINE You moved us onto 6.55pm but there is availability on 1.50 and 3.30.   No answer on your phone. Have young children.  HELP!
1,@AIRLINE with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8
1,"@AIRLINE aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!"
0,@AIRLINE Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?
0,"@AIRLINE nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not"
0,@AIRLINE i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....
0,@AIRLINE Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.
0,"@AIRLINE Thanks, but you can't. My flight was Cancelled Flightled for ""maintenance"" reasons, and the next available flight was too Late Flight for me."
1,@AIRLINE This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p
0,@AIRLINE has the WORST customer service and their flights are always delayed
0,@AIRLINE unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2)
0,"@AIRLINE Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool"
0,@AIRLINE 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know
0,@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.
1,@AIRLINE @contactcej thanks!
0,@AIRLINE it's ok I was supposed to be in California 5hrs ago
0,"@AIRLINE Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow"
0,@AIRLINE what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!
0,@AIRLINE 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had
0,@AIRLINE what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa
0,@AIRLINE today's flight to Philadelphia.  It's a little disappointing for the unnecessary delays and it's not even snowing in FL.
0,@AIRLINE - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again
0,@AIRLINE @AIRLINE will one of you please answer the phone?
1,@AIRLINE - looking forward to it when we finally take off.
1,@AIRLINE thanks for taking care of @SuuperG on her flight!! #rockstars #travel
0,@AIRLINE I had one interview I was the last person what does that mean?
0,"@AIRLINE I need to be at work tomorrow at 8am, therefore that doesn't help.  Direct message faster than calling 800 number? #Backwards"
0,@AIRLINE have since dropped to 2 layovers but still not acceptable.
0,@AIRLINE UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.
0,"@AIRLINE no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available"
0,@AIRLINE can you help me with a delayed flight as im going to miss my connection?
0,"@AIRLINE I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not?"
0,"@AIRLINE I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations."
0,@AIRLINE I let a crew member know every time this happens.  Which is most of the time.
0,"@AIRLINE if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail"
0,@AIRLINE I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?
0,@AIRLINE Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW
0,"@AIRLINE   A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040"
0,@AIRLINE its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather??  Backup planes??
0,"@AIRLINE rarely ceases to amaze...for the worse.  i hope this is the last time i ""have"" to fly with you."
0,@AIRLINE's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy
0,@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK
0,@AIRLINE CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.
1,"@AIRLINE 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat."
0,@AIRLINE not even on your dime and free tickets.  #worsttraveldayever
0,@AIRLINE record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled
0,"@AIRLINE honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/"
0,@AIRLINE paid for my own $200 rental car just to not go through this for the 3rd day  :(
0,"@AIRLINE flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH"
0,"@AIRLINE I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz."
0,@AIRLINE I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?
0,"@AIRLINE You can't control turbulence, but you can control customer experience, lot of scared people up here."
0,@AIRLINE when your flights delayed :)))>>>
0,@AIRLINE @AIRLINE According to your costumer support your website is holding my money hostage and you cant do anything about it..
0,"@AIRLINE stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal"
0,@AIRLINE Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.
0,"@AIRLINE Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there."
0,".@AIRLINE It's worth saying that, if you litter in Singapore, you get caned. ""But there are rules"" says @AIRLINE"
0,@AIRLINE Why can't I check in online for a flight tomorrow am?
0,@AIRLINE what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying… http://t.co/R9ZsVzuRLw
0,"@AIRLINE 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel"
0,@AIRLINE seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!
0,"@AIRLINE Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!"
0,@AIRLINE Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔
0,@AIRLINE been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?
0,@AIRLINE employees almost seem happy when delivery terrible customer service.
0,@AIRLINE  many have missed connections already b/c of delayed flight which will finally board soon
0,@AIRLINE the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown
0,@AIRLINE after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined
0,@AIRLINE and apologies are thin when you don't even offer hotel vouchers to your stranded customers.
0,. @AIRLINE It's been Cancelled Flighted. Your SM response is slow.
0,@AIRLINE have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.
0,@AIRLINE I've been trying for 4 hours to get hold of someone.
0,@AIRLINE I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me
0,@AIRLINE yes.  Every one of these on every flight is like this.  There needs to be more Velcro or something
0,@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing.
1,"@AIRLINE all goods, I'll call tomorrow, thanks."
0,@AIRLINE now my rebooked connection is delayed.
0,@AIRLINE It is all good -- your 1K team has been nothing short of amazing with everything.
0,@AIRLINE not happening.  Delta took care of us.  Peace!
0,@AIRLINE will you fly me to somewhere warm? I'm tired of this snow! :(
0,@AIRLINE how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.
0,@AIRLINE I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned & technically never left LAX.
0,@AIRLINE why are you letting us go to the runway if there are mechanical problems. #wewantcomps
0,@AIRLINE thanks I'll fill out the form that no one reads or responds to.
0,@AIRLINE whose performing at T5
1,"@AIRLINE #success made flight , please thank the crew of 556 great time recovery"
0,@AIRLINE JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @AIRLINECheeps
0,@AIRLINE at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.
1,@AIRLINE DM sent. Thanks so much for the strong customer service!!
1,Lmfaooo “@AIRLINE: Our fleet's on fleek. http://t.co/1G9RnmYUQe”
1,"@AIRLINE I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?"
0,"@AIRLINE Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?"
0,@AIRLINE LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???
1,"@AIRLINE Got it, thanks!"
0,@AIRLINE How am I supposed to Cancelled Flight it if I can't do it online?  I don't want to lose all the funds on the ticket.  HELP!!! :(
1,@Jetblue first airline to use #applepay in flight #airlines
1,@AIRLINE 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!
0,.@AIRLINE I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.
1,@AIRLINE thanks!
0,"@AIRLINE I would happily wait in the terminal near food, restrooms and non irritated passengers."
0,@AIRLINE I have those notifications yet the staff on board say that is not accurate and they have no departure time.
0,@AIRLINE well for a start it would be nice if your ticket was actually in the system when you change a flight
1,@AIRLINE Flight 1700. (PHX TO LAX) Wheels stop.  Glad to be home!  Thanks to the professionals both up front and in the cabin!!!
0,@AIRLINE You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.
0,@AIRLINE been on hold for 39 minutes and counting for a month old change fee refund request for a funeral.  This is pathetic.
0,@AIRLINE Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.
0,@AIRLINE You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor
0,@AIRLINE when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!
0,@AIRLINE time to reevaluate my nyc carrier.
0,"@AIRLINE I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll"
0,"@AIRLINE paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC"
0,@AIRLINE I'll give u a chance but I don't think I'll fall for it #backtodelta
0,@AIRLINE that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?
0,@AIRLINE how about checking the plane before having everyone board the plane? #pissed
0,@AIRLINE I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?
1,@AIRLINE I LOVE JET BLUE!
0,@AIRLINE why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for
0,@AIRLINE  treats service members like crap never flying again with them #UnitedAirlines  @CNN
0,"@AIRLINE thanks for the call on my Cancelled Flightled flight, NOT!  Flight Booking Problems me for Tues no good weather caused me 2 leave early"
0,@AIRLINE oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane
0,@AIRLINE Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays
0,@AIRLINE now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm
0,@AIRLINE they held the flight for our group of nearly 20 people.
0,"@AIRLINE Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful."
0,"@AIRLINE I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today."
0,@AIRLINE depart from where? It departed PHX and was due to land at DCA around 8pm.
0,@AIRLINE 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!
0,"@AIRLINE employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive"
0,"@AIRLINE Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!"
0,@AIRLINE after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder
0,@AIRLINE why would I bother wasting my time calling them when they are gunna do nothing
1,@AIRLINE is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday
0,@AIRLINE face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......
0,@AIRLINE Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.
0,"@AIRLINE really needs to get a a clue and start treating people like humans, not animals.  #americandairlinesSUCKS"
0,"@AIRLINE your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?"
0,@AIRLINE makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose
1,@AIRLINE 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in
1,@AIRLINE @FortuneMagazine well deserved!
0,@AIRLINE #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation
0,@AIRLINE I will not be flying you again
0,@AIRLINE no your not!
0,@AIRLINE you're airline is ridiculous
0,"@AIRLINE I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay."
0,@AIRLINE - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith
0,"@AIRLINE I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was ""taken off"""
0,"@AIRLINE nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room..."
0,@AIRLINE waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude
0,@AIRLINE they have access to the dial that makes it faster do they?
0,"@AIRLINE It was never really ""lost"" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!"
0,"@AIRLINE on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen."
0,@AIRLINE 1k member broken seat back broken tv broken light lost bag  gee thnx. UA922 awesome job
0,@AIRLINE not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :(
0,@AIRLINE understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day
0,@AIRLINE - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs & cus service was rude. No flight until Tues. Need to get to ROC.
1,@AIRLINE thanks for the info and the quick response!
1,@AIRLINE thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines
0,@AIRLINE I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it
0,"@AIRLINE - Fix your @#$& jet bridges.  40 minute delay, 2nd gate...still waiting!  #jetblues http://t.co/ncB2oNcS9i"
0,@AIRLINE Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation
0,@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet.
0,@AIRLINE I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back
0,@AIRLINE I sent my details to the customer care link you sent me almost a month ago and no response.
0,@AIRLINE please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline
0,@AIRLINE what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424
0,"@AIRLINE no repair made to the water line. No potable water on board this flight. ""We will take off soon."" Time for new planes MCI>DFW."
0,@AIRLINE #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.
0,@AIRLINE I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.
0,@AIRLINE sucks.  Flt 2692 Late Flight by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt.
1,@AIRLINE they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood
1,@AIRLINE great job and great service in and out of SDF this weekend during the winter storm.
0,"@AIRLINE spending my birthday night with you, DAL-DCA. Get me home!"
0,Is rudeness and poor customers service a job requirement at @AIRLINE ? Been waiting 28hrs and still haven't even seen one plane😡
0,@AIRLINE Not helping since there's a bunch of us trying to get off at the same time.
0,@AIRLINE I think I left my phone on my flight. Help!
0,@AIRLINE which now has maintenance issues with an undetermined amount of time until the mechanics even arrive
0,"@AIRLINE Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!"
0,@AIRLINE Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.
0,@AIRLINE Can you add my KTN to an existing reservation? It's not letting me add it online....
1,@AIRLINE thank you. I flew into Newark from Vail/Eagle.
1,@AIRLINE sure is 💙
1,@AIRLINE you guys continue to impress me in Houston. http://t.co/cIh1qNllcM
0,@AIRLINE @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040
0,@AIRLINE Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.
0,@AIRLINE you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels
0,@AIRLINE  the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry
0,@AIRLINE are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...
1,"@AIRLINE thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!"
0,@AIRLINE 3359 which you finally Cancelled Flightled.
0,@AIRLINE Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx
0,@AIRLINE you a bish
0,@AIRLINE I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded
0,@AIRLINE Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.
0,@AIRLINE I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.
1,@AIRLINE thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.
0,@AIRLINE your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.
0,@AIRLINE 1k use to be special.  80 people in group one.   Why not board global AND 1k together? http://t.co/qd2lyUXAZg
0,"@AIRLINE No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward."
1,@AIRLINE thanks
1,@AIRLINE awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.
0,@AIRLINE No kidding. Oy.
0,"@AIRLINE not to get into semantics here but ""by"" means ""within the extent or period of; during"" and it is still technically 2/19 #dictionary"
0,"@AIRLINE I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times"
1,@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.
0,@AIRLINE after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!
1,"@AIRLINE thanks, I'll look forward to the response."
0,"@AIRLINE She claimed that she did, but I was not happy with the way I was treated."
0,@AIRLINE my flight 1337 is Cancelled Flightled.  Can you let me know what my new flight info is?
0,"@AIRLINE AA agent said I repeated myself when I was explaining. I told him ""I understand English."" His reply?""Our conversation is over."""
0,@AIRLINE please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.
0,@AIRLINE 502 M-phx Im still on The plane waiting And waiting
0,"@AIRLINE @AIRLINE Almost half hour on hold.  My cell phone battery is dying.  Thanks for your loyalty from a ""Platinum"" member"
1,"@AIRLINE Just did, thanks for checking! :)"
0,@AIRLINE I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.
0,@AIRLINE could I get a phone call from a customer service rep to get the issue resolved?
1,@AIRLINE I just think it's weird to have mileage as 666
1,.@AIRLINE Thanks. Hopefully this is easily resolved.
0,@AIRLINE You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.
0,@AIRLINE this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.
0,"@AIRLINE Will it be this year, do you think?"
1,"@AIRLINE pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection."
1,"“@AIRLINE: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)” you know me too well 💘"
0,@AIRLINE why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless
0,"@AIRLINE too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning"
0,"@AIRLINE All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right."
0,@AIRLINE -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!
0,"@AIRLINE Oh,i already have turned  itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability"
0,@AIRLINE yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday
0,"@AIRLINE Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours."
0,@AIRLINE is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.
1,"I appreciate the reply. RT @AIRLINE: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB"
1,@AIRLINE just got my lost Kindle in the mail! Thanks again.
1,"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @AIRLINE (ps thx for the info) #TeamNKH"
0,"@AIRLINE flight1407, it's been a long day! Arrived from London at 11 this morning"
0,@AIRLINE case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott
0,@AIRLINE @AIRLINE So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?
0,@AIRLINE are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous
0,Really? 9+hours???? @AIRLINE: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP
1,@AIRLINE kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J
0,@AIRLINE that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not.
0,@AIRLINE not an issue but I think training & information would help. Great ppl but service needs to switch from individual to group better
0,@AIRLINE pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether
0,@AIRLINE couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.
0,@AIRLINE @emrey35 But it says your agents are too busy and to try back Late Flightr???
1,"THANKS to @AIRLINE , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou"
0,@AIRLINE flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)
0,"@AIRLINE I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta"
0,@AIRLINE even with calls you haven't been able to help us anyway. #nevergettinghome
0,@AIRLINE so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?
0,@AIRLINE get me outta here
0,@AIRLINE as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded
0,"@AIRLINE remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see"
0,"@AIRLINE 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w/out notification"
0,"@AIRLINE but don't you worry... @Delta took good care of me... Your loss, their gain."
0,@AIRLINE @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?
0,"@AIRLINE yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks."
0,@AIRLINE I fly weekly with you and haven't seen one
0,"@AIRLINE Just got a call from baggage dept. ""...still looking for your property"". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!"
0,"@AIRLINE just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would."
1,@AIRLINE thank you so much for your effort
0,@AIRLINE no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.
0,@AIRLINE extremely upset that your baggage handlers decide to go in my luggage and take my belongings
0,@AIRLINE airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will
0,@AIRLINE then why do you bother responding? Your customer service is THE WORST. Never using you guys again.
0,@AIRLINE 1917. Still sitting here. Feels badly handled.
0,@AIRLINE status match program.  I applied and it's been three weeks.  Called and emailed with no response.
1,"@AIRLINE I will, as soon as I am done with my article.  Thanks!  ~Tom"
0,@AIRLINE I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka
1,"@AIRLINE Ill check it out, appreciate the response, regardless."
0,@AIRLINE UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.
0,@AIRLINE and waiting
0,@AIRLINE how can I when system always hangs up on me?
0,"@AIRLINE found the tix#, security code not working. Tried a dozen times."
0,@AIRLINE flight 1028 no delayed 1.5 hours.  Another week another delayed flight
0,"@AIRLINE never let's me down, every. Single. Flight. Gets delayed."
0,@AIRLINE Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt
0,@AIRLINE why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways
0,@AIRLINE instead of putting the burden on your customers do the right thing and get more gate agents.
0,@AIRLINE and I was denied an upgrade because of catering issues??? #poorservice
0,@AIRLINE I spoke to soon... My bag was lost.. :(
0,@AIRLINE the call hung up on me..
0,.@AIRLINE Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories 😡😤😖😲😩
1,@AIRLINE thanks for seating me next to 2 hot athletes. This flight is significantly better now!
1,@AIRLINE I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊
0,@AIRLINE remember - I'm very doubtful and not very hopeful :(
0,"@AIRLINE disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT"
0,thanks to @AIRLINE my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet
1,"@AIRLINE it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa"
1,@AIRLINE FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!
0,@AIRLINE Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united
0,@AIRLINE go to hell
1,@AIRLINE YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
0,@AIRLINE airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman
0,"@AIRLINE I guess they only respond to compliments. Sorry, can't think@of even ONE."
0,"@AIRLINE >250k miles on usair.  Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service."
0,@AIRLINE 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X
1,@AIRLINE Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10
0,“@AIRLINE: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? #Nah
1,"@AIRLINE - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer."
0,@AIRLINE I need help with a missing bag.
0,@AIRLINE on your website it says 10 days. Its been 16 and counting.
1,@AIRLINE thanks! Calling right now!
0,@AIRLINE on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.
0,@AIRLINE Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?
1,Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business
0,@AIRLINE no. U guys suck. I'll never fly with u again. And ur supervisors suck too.
0,@AIRLINE can you not get the first flight of the day off the ground on time?   #1531.  Let's go.......
0,@AIRLINE thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!
0,"@AIRLINE I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way"
0,"@AIRLINE Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns."
0,"@AIRLINE I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?"
0,@AIRLINE Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.
1,@AIRLINE best customer service rep in the world! #irmafromDallas takes the cake!!!
0,"@AIRLINE Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line."
0,@AIRLINE 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers
0,@AIRLINE You guys really suck! I just spent 40 minutes on the phone linking my credits to my account.  They are still NOT there! 1/2
0,@AIRLINE you might be the only airline not offering waivers...keep up the good fight
0,@AIRLINE I will be stunned if my bags are in Hartford with me.  The ORD ground crew only had an hour to move my bags 200 yards
0,"@AIRLINE you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place."
1,@AIRLINE Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!
0,@AIRLINE I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it
1,@AIRLINE we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!
0,@AIRLINE any updates on flight 5202 from ORF to PHL no one at gate...  ;(
1,@AIRLINE thanks for leaving our 3 year old in his own row flight 360 LAX-IAD
0,"@AIRLINE The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg"
0,@AIRLINE I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...
0,@AIRLINE step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much
1,@AIRLINE flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU
0,@AIRLINE still can't get through and travel in 2 days. #ridiculous #donthavehighhopes
0,@AIRLINE - 53 minutes on hold for a reservation?
0,@AIRLINE JP - DM message who? Can't get a DM through to @AIRLINE
0,@AIRLINE seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!
0,@AIRLINE 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?
0,"@AIRLINE seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home & see my wife & kids."
0,@AIRLINE you have a company policy that refuses employees to speak to other employees over the phone? Interesting
0,@AIRLINE I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck
0,@AIRLINE in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over
0,@AIRLINE I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay.
0,"@AIRLINE no, we still have not heard anything from anyone at @AIRLINE or the @ErieAirport"
0,"@AIRLINE Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it."
0,@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth
0,@AIRLINE final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number
0,@AIRLINE I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful
0,"@AIRLINE. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats"""
0,"@AIRLINE wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united."
0,"@AIRLINE not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet..."
0,@AIRLINE Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought
0,@AIRLINE nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.
0,"@AIRLINE I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years."
0,"@AIRLINE horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ"
1,@AIRLINE thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!
0,@AIRLINE aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no
0,"@AIRLINE I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days."
0,@AIRLINE you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening
0,@AIRLINE telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan!
0,@AIRLINE color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting
0,"@AIRLINE yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent."
0,@AIRLINE that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD
0,@AIRLINE Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?
1,@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj
0,"@AIRLINE Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight..."
0,@AIRLINE won't answer the reservation line!  Nice service.  We may be stuck...
0,@AIRLINE @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry
0,"@AIRLINE My mother had overheard a personnel ask the attendant if ""the passengers really knew what was going on"" and the attendant said no."
0,@AIRLINE U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable
0,@AIRLINE Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head
0,"@AIRLINE the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect"
0,"@AIRLINE worst AIRLINE 
BEWARE THEY DO NOT MAINTAIN THERE PLAIN 
BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/"
1,"@AIRLINE Thanks for offering this service, guys! http://t.co/xDjzkC34GB"
0,@AIRLINE maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC
1,@AIRLINE Thanks a ton!
0,@AIRLINE why are the ticketing lines in Las Vegas so unorganized??  Mass craziness. Half of the ticketing stations unmanned.
0,@AIRLINE Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN
0,@AIRLINE How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!
1,"@AIRLINE ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU"
0,@AIRLINE nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.
0,@AIRLINE you have said the same thing to me over and over again but phrased differently. How about some actual help?
0,"@AIRLINE agents refuse to help, ""too busy"" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO"
1,"@AIRLINE Ahah😃💕🎵 That is why
I love SW✈❗(^^)❤"
0,"@AIRLINE yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but..."
0,@AIRLINE #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!
0,@AIRLINE there is two hour wait
0,@AIRLINE stuck on Tarmac for the last hour. Can I have a beer?
0,@AIRLINE I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.
0,@AIRLINE no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!
0,@AIRLINE Cancelled Flightled flights and asshole phone support. #worstairline
1,@AIRLINE I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW
0,@AIRLINE your customer service is a disgrace.
0,"@AIRLINE How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr"
0,@AIRLINE I am going to stop flying with you.  Delays everytime.  This time due to paperwork?
0,"@AIRLINE You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous."
1,@AIRLINE no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday
0,@AIRLINE I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email.  What am i paying $8 for??
0,@AIRLINE your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0
0,@AIRLINE No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease
0,@AIRLINE Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay
1,@AIRLINE #RedCarpet Southwest Companion Pass would be great!
0,@AIRLINE are you a bot? Haha always same lies from you!
0,@AIRLINE Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.
1,"@AIRLINE @landonschott he's fine, he really likes picking his own seat...."
1,@AIRLINE great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.
0,@AIRLINE your call system is a fucking joke
0,@AIRLINE I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed.  #showsomerespect
1,@AIRLINE heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?
0,@AIRLINE is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger
0,@AIRLINE well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA
0,"@AIRLINE this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, ""not yet located""?"
0,@AIRLINE Please stall flight 1535 out of ORD. I have to get to SNA tonight.
1,@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung
0,@AIRLINE there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.
0,@AIRLINE never flying United again! Worst experience ever
1,Not your fault @AIRLINE Social Media Awesome People. I know everyone is working hard to get us in our way.
0,"@AIRLINE I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue."
0,@AIRLINE make that 7hours now
0,"@AIRLINE Also, I have to wait more than 2 hours before I can speak to someone on the phone?  I can't wait 2 hours.  :("
0,"@AIRLINE, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?"
0,@AIRLINE sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.
0,@AIRLINE - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them
0,@AIRLINE on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!
0,"@AIRLINE flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight"
0,"@AIRLINE 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed."
0,@AIRLINE what happens if it isn't located
0,@AIRLINE I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job
1,@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!
0,"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options"
0,@AIRLINE @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane
0,"@AIRLINE you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't"
0,@AIRLINE your customer service today was deplorable.  There were plenty of ways u could have gotten us on that flight. #badcustomerservice
0,@AIRLINE @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?
0,No no no bad airline bad! *bops you with newspaper* “@AIRLINE: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”
0,@AIRLINE will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave
0,@AIRLINE nope I gave up - maybe they'll deliver it
1,@AIRLINE  Please Help. We really want to fly with you. #guessweflyingdelta
1,@AIRLINE I'll pass along the advice. You guys rock!!
0,"@AIRLINE the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is ""I don't really know what happened"""
0,@AIRLINE the costumer services here at Denver Intl Airport is ridiculous bad!
0,@AIRLINE My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.
0,@AIRLINE Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!
0,@AIRLINE it says it is now 9:58 you owe me
0,@AIRLINE Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.
0,@AIRLINE when I call it says y'all are too busy and to call back Late Flightr.  this is terrible customer service.  what will you do about it?
0,@AIRLINE love how you can't get an agent on the phone and the automated system hangs up on you
0,@AIRLINE I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :(
0,"@AIRLINE Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you."
0,@AIRLINE So what does someone with severe anxiety do when the one person who can help him isn't next to him?
0,"@AIRLINE While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!"
0,@AIRLINE not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.
0,@AIRLINE 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb
0,@AIRLINE you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta
0,@AIRLINE Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?
0,@AIRLINE They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out
0,“@AIRLINE: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?
0,"@usairways If I could/wanted to call I wouldn't use the internet to make a reservation.

Site won't work on Chrome, on several computers."
0,@AIRLINE flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP
0,@AIRLINE more of the insane treatment by your customers
0,@AIRLINE you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.
0,@AIRLINE the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight
0,@AIRLINE you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!
0,@AIRLINE how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size
1,@AIRLINE thanks for your excellent response time and assistance! All set :)
0,@AIRLINE You suck in Philadelphia.  Let us off this plane! #phl
1,@AIRLINE @AIRLINE wonderful FC FA on flight 2062 pre dawn!  Nice start to the day!
1,@AIRLINE  big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked
0,"Without notifying though? “@AIRLINE: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us."""
0,"@AIRLINE the lack of TV made it rough, that's literally why I picked y'all over the competitors."
0,@AIRLINE - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?
0,@AIRLINE Now your site is not working! WTF
1,@AIRLINE thanks for listening. Doesn't mean I don't appreciate you!
0,@AIRLINE obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx
0,"@AIRLINE flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in."
0,@AIRLINE @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?
0,@AIRLINE We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere.
0,@AIRLINE needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service
0,@AIRLINE breaking my heart at BWI 9 hrs @business
0,@AIRLINE NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni
0,@AIRLINE Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.
0,"@AIRLINE if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page"
1,"@AIRLINE  FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting  @AIRLINE  to speak to a human at customer service"
0,@AIRLINE how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac
0,@AIRLINE Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?
0,@AIRLINE was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars
0,@AIRLINE can't DM you without you following me...
0,@AIRLINE plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible
0,"@AIRLINE Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466"
0,"@AIRLINE I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service."
0,@AIRLINE Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated
0,@AIRLINE @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.
1,@AIRLINE much respect!
0,@AIRLINE it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc
0,@AIRLINE Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!
1,@AIRLINE Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
1,@AIRLINE although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie
1,@AIRLINE Thanks for the info! Have a good day.
0,@AIRLINE pilot for flight 729 didn't show until after departure ⌚️ & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight
0,@AIRLINE as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail
0,@AIRLINE can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.
0,@AIRLINE I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac
0,@AIRLINE the wait for the bags is longer than the actual flight.
0,@AIRLINE @dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology
0,@AIRLINE keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before
0,@AIRLINE I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B
0,@AIRLINE 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.
0,@AIRLINE : Premier provider of missed connections! #usairwaysfail
0,@AIRLINE tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue
0,"@AIRLINE Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?"
0,@AIRLINE they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.
0,@AIRLINE I was on hold for over 2 hours and my call got disconnected. Thanks a lot.
0,"@AIRLINE pls help me get this resolved & reimbursement made.  gracias, rico; pls send me private msg with phone number or email address"
0,"@AIRLINE said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. 😒"
0,@AIRLINE Case ID 8544484
1,@AIRLINE thank you finally got our bag. Customer services reps were wonderful.
0,@AIRLINE Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks
0,@AIRLINE the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service
0,@AIRLINE already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500
1,"@AIRLINE 

Just realized I had the wrong departure date. Thanks for making changes easy!"
0,@AIRLINE might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude
0,@AIRLINE @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?
0,@AIRLINE I did... no response back
0,"@AIRLINE way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back"
0,@AIRLINE the flight that I did not connect to was 1857.
0,@AIRLINE just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️
0,@AIRLINE platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?
0,@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy
0,@AIRLINE I will! On @AIRLINE @AIRLINE @Delta or @AIRLINE  all of which will be getting my business. #unfriendlyskies #unbelievable
0,@AIRLINE appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!
0,"@AIRLINE Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me."
0,"@AIRLINE there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again"
0,@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!
0,@AIRLINE they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta
0,@AIRLINE So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?!
0,"@AIRLINE @AIRLINE at 9:05am after the plane left: ""why were there no agents and why were the doors closed so early?"""
1,"@AIRLINE Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?"
0,@AIRLINE would be great if I atleast was next to my husband who is flying in the same reservation
0,@AIRLINE would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me
0,@AIRLINE F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush
1,@AIRLINE Was not on board you today just watched report unfold on Twitter but still am very proud!
0,@AIRLINE no not yet. Waiting now to be connected to an agent
0,"@AIRLINE Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?"
0,@AIRLINE thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?
0,@AIRLINE FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.
0,@AIRLINE No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.
0,"@AIRLINE 100 feet from the gate at PHL, but no ground crew. You can't make this up."
0,"@AIRLINE my brother @BRizzyberg27 missed his flight traveling home for a funeral and can't get through to the call center, can you help?"
0,@AIRLINE I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude
1,@AIRLINE thanks. They did not charge anything in the end so all is good.
0,@AIRLINE -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!
0,"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board"
1,"@AIRLINE Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler."
0,@AIRLINE what's up with the random delay on flight 1729? Any chance of it being a false alarm?
0,"@AIRLINE  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695"
0,@AIRLINE u guys get too much $$$ and too many customers  to be fucking up as badly as u do
0,@AIRLINE stuck in Charlotte being treated like a nobody by staff.
0,@AIRLINE I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather
0,@AIRLINE bag in possession but no clothes in bag??
1,@AIRLINE Oh well. I'll get to Cancun eventually.
0,@AIRLINE how about starting without the robotic response?
1,@AIRLINE you're my early frontrunner for best airline! #oscars2016
1,I ❤️ flying @AIRLINE. ☺️👍
0,@AIRLINE I have been denied. Not sure how you charge $150 one way then $25 on way hime
1,@AIRLINE owes Tammy from the Winston-Salem call center for keeping me as a customer!
0,@AIRLINE I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!
0,@AIRLINE how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci
0,@AIRLINE no they aren't - I just called to check. #WORSTCUSTOMERSERVICE
0,@AIRLINE #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you
0,@AIRLINE Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...
1,@AIRLINE shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF
0,@AIRLINE thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day
0,@AIRLINE just called that number and left message. Are you at to pass along message to team too?
0,@AIRLINE This doesn't address my issue. I am on hold for 30 min to speak with an agent.
0,@AIRLINE seats that were assigned are inappropriate for child this age. AA knew age of child.
0,Number or email? That's the purpose of sending you a tweet? @AIRLINE
1,@AIRLINE love it as always!
0,@AIRLINE holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more.  @delta is better
0,"@AIRLINE don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. ."
0,"@AIRLINE have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?"
0,"@AIRLINE just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100"
1,@AIRLINE @Cayman_Islands  I know that bar :)  Wish I was there now!
0,@AIRLINE I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling
1,@AIRLINE no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763
0,"@AIRLINE even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!"
0,@AIRLINE you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome
0,@AIRLINE why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways
0,@AIRLINE  will be stuck in PHX overnight.  Service is getting worse.  Flying southwest from now on.
0,@AIRLINE Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !
0,"@AIRLINE flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful."
0,@AIRLINE been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!
0,@AIRLINE you're killing me!! always #delayed from #SanDiego to #SF!! #ugh
0,@usairways Ok thank you…I call from Spain to US for seating assistance!
0,@AIRLINE NOW they're not even accepting calls AT ALL! Come on.
1,@AIRLINE got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.
0,@AIRLINE is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand
0,"@AIRLINE I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?"
1,@AIRLINE good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41
0,@AIRLINE lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent
0,"@AIRLINE flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?"
1,@AIRLINE BOS. Everything current now. Thanks for the follow up
1,@AIRLINE OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday
0,@United blocked me from DM'ing them because they would rather I complain about them in a public forum
0,@AIRLINE I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today.
0,"@AIRLINE 835, fix this ASAP"
1,@AIRLINE @FortuneMagazine Congrats!
0,@AIRLINE I think I get a faster response on Twitter than I do when I call...what's up with that?
0,@AIRLINE so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good
0,"@AIRLINE Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good."
0,@AIRLINE Something to think about when you are dealing with PEOPLE!!!!!  Just wrong.  No excuses. Figure it out & expect the unexpected
1,@AIRLINE and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.
0,"@AIRLINE 's computer systems are down, can't leave without a flight plan! Any ETA, American air?"
0,"@AIRLINE was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2"
0,@AIRLINE @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center
0,"@AIRLINE Been trying to call all day, get hung up on every time. Your guys are horrible!"
0,@AIRLINE Past tense re help. No more. It’s been even more miserable than usual at CLT.
0,@AIRLINE I have a MAJOR complaint that I want to address w/you about my hand luggage courtesy check-in. What's the best way to do this?
0,@AIRLINE you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.
1,@AIRLINE yes! Terra blue chips were my favorite. :)
0,"@AIRLINE got it, so it's just paying extra not to sit in the way back. Awesome. Never again."
1,@AIRLINE All good... beers and #oscars2015 ar #DIA
0,@AIRLINE you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation
0,@AIRLINE employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2
1,@AIRLINE its a wonderful thing!
0,@AIRLINE a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..
0,@AIRLINE Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu
0,@AIRLINE Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee
0,@AIRLINE our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?
0,@AIRLINE Service rep didn't say I was dumb just had the tone of voice like I should have known about it.
0,"@AIRLINE really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!"
0,@AIRLINE Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?
0,@AIRLINE ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home
0,@AIRLINE Everyone is sorry.  Don't have what I need for meeting tomorrow.  140 charac. isn't nearly enough to highlight your shortcomings
1,@AIRLINE awesome thank you very much for the help
1,@AIRLINE you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA
0,"@AIRLINE I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic"
0,@AIRLINE Why does your iPhone app not have any sort of notifications option?
0,@AIRLINE Need your help. I'm moving to DC & I want to book a one way fare on your website. It won't seem to let me. Am I missing something?
1,@AIRLINE he just went above and beyond to be helpful
1,@AIRLINE Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv
0,"@AIRLINE this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board"
0,@AIRLINE Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.
0,@AIRLINE Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail
0,"@AIRLINE why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!"
0,@AIRLINE y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.
0,@AIRLINE you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done
0,@AIRLINE your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up!
1,@AIRLINE Cool. Thank you.
0,@AIRLINE I'm tired of paying for luggage & less than stellar customer service @AIRLINE. #notafanofyourmerger
0,@AIRLINE I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ
0,@AIRLINE 40 minutes to put my TSA number in… 40 mins… and stop holding people hostage with requiring a dividends miles acct. @tsa
0,"“@AIRLINE: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad."
0,@AIRLINE ok. Pilots are looking for agents  - they jumped out / FLT 5350 #DFW / this is crazy
0,@AIRLINE Been on hold for over an hour - any chance someone can help me on here?
0,@AIRLINE What does delayed due to Customer Service mean for UA761?
0,"But expect no help from ->@AIRLINE <-.  Our flt was canx at the last minute for ""weather.""  We flew home on weatherless @AIRLINE."
0,@AIRLINE @americanair I feel sorry for AA
0,@AIRLINE so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN
1,@AIRLINE Very impressed so far. An app that's worth a damn and sms updates on my flight.
1,@AIRLINE @L_Burley11 -- the best!!!
1,@AIRLINE took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW
0,@AIRLINE Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!
0,.@AIRLINE ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.
0,@AIRLINE no I did not make connection.  Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane
0,@AIRLINE fuck you.
0,"Thanks @AIRLINE, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals"
0,@AIRLINE arrived in lax from ord flight AA1657 NO LUGGAGE
0,"@AIRLINE, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice"
0,@AIRLINE so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail
0,@AIRLINE did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!
0,@AIRLINE loves Cancelled Flightling tickets and not telling their customers #flyunited
0,@AIRLINE trying to book a flight with you guys and your website won't let me... about to lose my business
0,@AIRLINE 2 hours and counting. ..what kind of travel voucher do I get for this??
0,@AIRLINE @JulGood1 she was traveling with me the one that got miscommunicated with
0,@AIRLINE its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!
0,"@AIRLINE now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter"
0,"@AIRLINE $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah ""I"" got it rebooked"
0,@AIRLINE . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.
0,@AIRLINE - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2
0,@AIRLINE never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. #JetBlue http://t.co/MzZfGqfHu2
0,@AIRLINE Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!
1,@AIRLINE /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest
0,@AIRLINE likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!
0,@AIRLINE  terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage
1,"@AIRLINE @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert."
0,@AIRLINE hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the
0,@AIRLINE wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱
0,@AIRLINE I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had
0,@AIRLINE now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?
0,@AIRLINE no. I need you to have more than 2 agents at check in.
0,@AIRLINE Ive called you 3 x & waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help
0,@AIRLINE  2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer.
1,@AIRLINE thanks!!
0,@AIRLINE I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail
0,@AIRLINE Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?
1,@AIRLINE all good man it isn't your fault that plane is having maintenance issues
0,@AIRLINE is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy
1,@AIRLINE thanks for getting me home from Denver tonight despite the snow!
1,So relieved I'm flying @AIRLINE after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.
1,"@AIRLINE Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)"
0,".@AIRLINE I think not. I'm not flying you again, if I can help it."
0,@AIRLINE trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix
0,@AIRLINE it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi
1,@AIRLINE one lady helping the 12 of us with luggage
1,"@AIRLINE loved the service from the staff at Newark today. 

Good service goes along way.

I appreciate your preciation  

Nj ✈️Tampa 

🔵🔵🔵"
1,"@AIRLINE woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!"
0,@AIRLINE everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.
0,@AIRLINE mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf
1,@AIRLINE 603 & 2705 DFW to PSP thank you!
0,@AIRLINE no HUMAN contact for 2 mths from @AIRLINE cust relations or refund dept. If ever a problem do u have humans I can talk to?
0,"@AIRLINE you got to be ""F""ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH"
0,"@AIRLINE @manuel_c ""here for you"" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or...."
1,@AIRLINE flying high thanks!
0,@AIRLINE - And @AirSouthwest  had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?
0,@AIRLINE we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP
0,@AIRLINE they did on a delta flight out of LAX which is why I should be compensated for my rental car there.
1,@AIRLINE thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday
1,@AIRLINE @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches!  #custexp
0,"@AIRLINE  If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice"
0,"@AIRLINE reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead"
0,"@AIRLINE overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay..."
0,@AIRLINE I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.
0,"@AIRLINE You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it"
0,@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail
0,@AIRLINE don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife
0,@AIRLINE #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep
1,@AIRLINE thank you!
0,"@AIRLINE Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly."
0,@AIRLINE I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap
0,@AIRLINE  you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @AIRLINE #neveragain
0,@AIRLINE Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated!
0,@AIRLINE changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never.
0,@AIRLINE If my flight is going to be Cancelled Flightled every week I might as well be in business class.
0,"@usairways would it kill you to not let 3,000 miles expire"
0,@AIRLINE Err 2 hour wait time for the Exec. Plat. line?
0,@AIRLINE  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes
0,"@AIRLINE I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?"
0,"@AIRLINE at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!"
0,@AIRLINE with Karen and found her unhelpful and rude  called United at the time & told she could board but Karen would not accept
0,@AIRLINE on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight
1,@AIRLINE Thank you!
0,"@AIRLINE @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs"
0,@AIRLINE I don't have a conference number.  I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour
0,"@AIRLINE offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide"
0,@AIRLINE - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.
1,@AIRLINE holy high speed internet batman!  Speeds at United Club at IAD are insanely fast!  Thanks
1,@AIRLINE Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.
0,@AIRLINE. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.
0,@AIRLINE well I'm glad I got up at 5 am so I can sit in an airport.  No place else I'd rather be (not)
0,@AIRLINE SFO-PDX schedule is still MIA.
0,@AIRLINE just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies
0,"@AIRLINE to CLT from JFK nasty planes, dirty seats & floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile"
0,@AIRLINE this is the second time my flights been Cancelled Flightled... Like really?
0,@AIRLINE  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!
0,@AIRLINE well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch
1,@AIRLINE Dad on Segway is the best part of this whole infographic!
0,@AIRLINE @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002
0,@AIRLINE thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW
0,@AIRLINE Are there airport-wide delays at BOS or did we just get unlucky with 152?
1,@AIRLINE thank you for the update!
0,@AIRLINE nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.
0,@AIRLINE on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.
1,@AIRLINE thank you!
0,@AIRLINE doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail
0,"@AIRLINE what do you think missing meetings is worth?  A flight voucher?  I fly all the time, so what would make it right?"
0,@AIRLINE how do I see your report team?
0,"@AIRLINE I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing."
0,@AIRLINE thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime
0,@AIRLINE a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!
0,"@AIRLINE stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s"
0,@AIRLINE worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.
1,"@AIRLINE Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks."
0,@AIRLINE the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating
0,@AIRLINE is the worst. I have to postpone my trip and they can't accommodate guests like @AIRLINE #NeverAgain
0,@AIRLINE FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!
1,@AIRLINE iPhone app now has passbook support! Whoot! It's the little things in life... 😜
0,@AIRLINE I responded. Your info different than your customer service line
0,@AIRLINE you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines
0,.@AIRLINE too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.
1,@AIRLINE Yes ! :D (Y) From @therealaviation on Instagram :)
0,@AIRLINE flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern.
1,@AIRLINE my email is my twitter handle followed by gmail ☺👍👍
0,@AIRLINE since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept
0,@AIRLINE Did somebody say flight upgrade?
0,"@AIRLINE trying to check in online for a flight tomorrow.  Tried computer, tablet, and phone.  got error message on all devices?"
0,"@AIRLINE Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?"
0,@AIRLINE @AIRLINE Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.
1,"@AIRLINE Thank you, you too!"
0,@AIRLINE and thx for not responding
1,Power Moves RT @AIRLINE: Our fleet's on fleek. http://t.co/t9s68korSN
0,@AIRLINE @AIRLINE #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!
1,@AIRLINE Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.
0,@AIRLINE None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.
0,"@AIRLINE - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process."
0,@AIRLINE why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate
0,"@AIRLINE pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage."
0,@AIRLINE customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable
0,@AIRLINE I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.
0,"@AIRLINE You've misunderstood. @AIRLINE WOULD NOT do a same day flight change for me. The gate agent said, ""NO."""
0,@AIRLINE Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???
0,"@AIRLINE I keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! SOS"
0,"@AIRLINE insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)"
1,@AIRLINE great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam
0,@AIRLINE Finally back on board.  Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier
0,@AIRLINE landed in Boston at 9 last night.  The 15 hours of traveling was rough tho.
1,@AIRLINE Thanks for the personalized customer service! #cannedtweet #autoresponse
0,@AIRLINE please provide status for flight 769.  I cant imagine it's on time as the Web indicates  dude to weather here and/or Dallas
0,@AIRLINE Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?
0,@AIRLINE I'll try to have a great week once I receive it 😩😭💔
0,"@AIRLINE thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis."
0,@AIRLINE unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed
0,"@AIRLINE Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise."
0,@AIRLINE yea get me to phoenix already. Delays all day with you people. It's bullshit.
0,@AIRLINE haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather
0,@AIRLINE a $100 @Samsonite - totaled. Not happy. Not at all.
0,@AIRLINE I'm sorry for straying and going with @AIRLINE I've learned my lesson. These attendants need some SW happiness!
1,@AIRLINE flights have been on time Late Flightly though!
0,@AIRLINE I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.
1,@AIRLINE awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.
0,@AIRLINE will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started
0,"@AIRLINE now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset"
0,@AIRLINE another day another grievance with this airline. No customer service
0,@AIRLINE we can't all be american airlines I suppose... http://t.co/0EWj7oKlji
0,"@AIRLINE, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again"
0,@AIRLINE any idea on what the wait time is for refunds from @AIRLINE? I was told a few days over the phone - but it's well past that.
1,@AIRLINE okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.
0,@AIRLINE I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!
0,"@AIRLINE  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab"
0,@AIRLINE Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?
0,"@AIRLINE flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!"
1,@AIRLINE thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!
0,"@AIRLINE I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible."
0,"@AIRLINE yes, I know that. The question is ""why is that still the case""? #fail"
0,@AIRLINE re-staff and commence new policies because your industry is so embarrassed by you.
0,@AIRLINE And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.
1,@AIRLINE your flight attendants are really funny!! The sass is giving me life!!! 😂
0,@AIRLINE Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AIRLINE
0,@AIRLINE your flight attendants are all jerks 🐳
0,"@AIRLINE Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!"
0,@AIRLINE i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.
0,@AIRLINE  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.
1,@AIRLINE I wanna be ride United airline! I love airplane
0,"@AIRLINE  very disappointed by the service starting from gate operator at BOS , who was  rude in stopping a carry-on bag..."
0,@AIRLINE @AIRLINE my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?
0,@AIRLINE Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting
0,"@AIRLINE you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail"
0,@AIRLINE When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?
0,"@United does a great job of answering public messages. Direct private messages, not so much."
0,@AIRLINE I expect something more than telling me to see an agent to rebook my flight...
0,@AIRLINE look at the Twitter history - as usual service non existent
0,"@AIRLINE that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!"
0,@usairways I have been on hold for over 3 hours.  Please help! http://t.co/tyXAZtMQ1U
0,".@AIRLINE just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?"
1,@AIRLINE you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.
0,@AIRLINE while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option
0,"@AIRLINE I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago."
0,@AIRLINE to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...
0,"@AIRLINE It's not ideal, but it's okay. Better Late Flight than never! :)"
0,@AIRLINE I did they are busy
0,"@AIRLINE My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.
If I am no show, you'll know why! Ridiculous."
0,"@AIRLINE first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan."
0,@AIRLINE Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help
0,"@AIRLINE ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines"
1,@AIRLINE THANK YOU for finally making your boarding passes work with passbook
1,"@AIRLINE not worried, it's been a great ride in a new plane with great crew. All airlines should be like this."
0,"@AIRLINE This is the error message: Paper tickets cannot be serviced on-line.
Please see a JetBlue Crewmember for assistance."
0,"@AIRLINE I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers."
0,@AIRLINE been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline
1,"@AIRLINE been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps"
0,@AIRLINE can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through
0,"@AIRLINE - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless"
1,@AIRLINE is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!
1,@AIRLINE #1680 Super smooth flight and landing. Nicely done.
1,@AIRLINE Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux
0,@AIRLINE @caterobbie if that link worked most of us could take care of ourselves  please contact your tech people to get that working
0,@AIRLINE @PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.
0,@AIRLINE. Yet another delay/missed connection....and your customer service has an attitude with me? Wow.
0,"@AIRLINE we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home."
0,@AIRLINE stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?
0,@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up…
0,"@AIRLINE that link leads to a website that won't open on a cell phone.  Good job, shocking that your airline is folding."
0,@AIRLINE churn rate increasing by the second
1,@AIRLINE @dfwairport you 2 together are the best part of flying!
0,@AIRLINE im tryin to book a flight but cant get ahold of anyone!
0,@AIRLINE Emailed them a week ago and still nothing...
0,@AIRLINE My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help
0,"@AIRLINE yea, a refund. Your airline ruined our trip."
0,@nrhodes85: look! Another apology. DO NOT FLY @AIRLINE
0,@AIRLINE highly disappointed in the baggage service with this merge with @AIRLINE you guys have lost our 1st bag and now missing items
0,@AIRLINE I've been on hold for 41min. Just trying to change my reservation.
0,@AIRLINE why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?
1,@AIRLINE No worries. Time flew in the terminal and now we're taking off. Thanks again!
0,"@AIRLINE and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?"
1,@AIRLINE traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior
0,@AIRLINE your baggage person told me to go through @AirCanada - they're handling my connecting flight.
0,@AIRLINE my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines!
0,"@AIRLINE flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!"
0,@AIRLINE   I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky
0,@AIRLINE customer service what's That???
0,@AIRLINE never again.
0,@AIRLINE I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change
0,"@AIRLINE thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain"
1,@AIRLINE thank you for the help!!
0,@AIRLINE The flight turned around for mechanical reasons on 1/30/15.  Never to fly United again as they don't check their planes properly.
0,@AIRLINE stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks
0,@AIRLINE Bummer. Might have to go with @AIRLINE card instead. TY for response though.
0,@AIRLINE #CustomerService #fail long time flyer switching airlines #frustrated
0,@AIRLINE thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...
0,@AIRLINE you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.
0,@AIRLINE @AIRLINE  we are on us/aa flight 4443.We  arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?
1,@AIRLINE awesome. I flew yall Sat morning. Any way we can correct my bill ?
1,@AIRLINE -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks
0,"@AIRLINE the fact that you are making customers pay $15 to ""choose"" a seat and try to convince them using psychological tricks with colors"
0,@AIRLINE 117 days maybe.
0,@AIRLINE you all should really be ashamed. The entire business class cabin is empty and almost all of first class...
0,@AIRLINE lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!
0,"@AIRLINE Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight"
0,"@AIRLINE customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would."
1,"@AIRLINE THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW"
0,@AIRLINE My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?
1,@AIRLINE I've DM'd you. Thanks!
0,@AIRLINE that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate
1,"@AIRLINE Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip"
0,@AIRLINE you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.
0,"@AIRLINE I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned."
0,@AIRLINE an hour at baggage carousel and still no luggage?? Nail in the coffin.
0,@AIRLINE I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport
0,"@AIRLINE your service need work - check out this Bush airport ""customer service line"" last nt #unitedagainstunited http://t.co/g00sAozgtv"
1,"@AIRLINE - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,"
1,"@AIRLINE after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence"
0,@AIRLINE Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation
0,@AIRLINE pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..
0,@AIRLINE thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof
0,@AIRLINE Round Two of being THE worst airline ever.
0,@AIRLINE - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop
0,@AIRLINE I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw
0,@AIRLINE it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight.
0,"Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @AIRLINE"
0,"@AIRLINE you guys are the worst airline I've ever dealt with.  No notifications, no keeping customers updated.  Terrible service"
1,@AIRLINE Thanks! Great stuff! I can only imagine how jammed everything is.
0,@AIRLINE why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/
0,@AIRLINE -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip
0,"@AIRLINE During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude."
0,@AIRLINE I paid seat upgrade b4 the severe weather.  Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!
0,@AIRLINE gotta be worse than @delta w/ on time departures.  I rushed back to terminal C for 8:25 flight but they haven't strtd boarding.
0,@AIRLINE can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?
0,@AIRLINE will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel!  I can't even make this stuff up.
0,@AIRLINE flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK
0,@AIRLINE it doesn't allow me to hold. That's the problem.
0,@AIRLINE actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.
0,@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!
0,@AIRLINE #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere
0,@AIRLINE absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople
0,@AIRLINE this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air
0,@AIRLINE I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate
0,@AIRLINE tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?
0,@AIRLINE your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.
0,@AIRLINE to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.
0,@AIRLINE still waiting
1,@AIRLINE On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.
0,@AIRLINE is the website down?
0,"@AIRLINE Umm, can you define 'extra time'?"
0,"@AIRLINE can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone."
0,@AIRLINE flight 691 from bos to Tampa takeoff 40 min Late Flight
0,"@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck"
0,"@AIRLINE I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option."
0,"@AIRLINE Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays."
0,"@AIRLINE so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67"
0,@AIRLINE WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.
0,"@AIRLINE of course! ""Yeah, travel has gotten harder. Ask other passengers if they will switch"" it's not the fact, it's the attitude!"
0,@AIRLINE Why won't you let me leave Newark!?
0,@AIRLINE flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other
0,@AIRLINE of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time
0,"@AIRLINE It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance""."
0,"@AIRLINE, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice"
0,@AIRLINE I will be patient in my luxurious middle seat on my next delayed flight
0,@AIRLINE i need help but in spanish
1,@AIRLINE excellent!  Love you guys!  If it is first class I'll hug ya'll!  See you shortly!
0,@AIRLINE not sure why u call it customer care.  Should be customer we don't care
0,.@AIRLINE  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞
0,@AIRLINE you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3
0,@AIRLINE we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.
0,@AIRLINE very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable
0,"@AIRLINE Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol"
0,"@AIRLINE here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!"
0,"@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?"
1,@AIRLINE currently dancing in the terminal. love Stevie!
0,@AIRLINE delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?
0,@AIRLINE I can't keep dialing you guys all day. Can I get into the callback queue?
0,@AIRLINE what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?
0,"@AIRLINE any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?"
0,@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.
0,@AIRLINE wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.
1,"@AIRLINE Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW"
1,"@AIRLINE I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife"
0,"@AIRLINE your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!"
1,"@AIRLINE great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights."
0,".@AIRLINE Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded..."
0,@AIRLINE you can't even track my bag to see where it is. It's like it's disappeared.
1,"@AIRLINE thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA"
0,@AIRLINE Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!
0,@AIRLINE 2 hours and 7 minutes. Just want to know I'm still in the queue...
0,"@AIRLINE i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal."
0,"@AIRLINE after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough."
0,@AIRLINE more than an hour holding to change a flight on the phone now.. What's up with that???
0,"@AIRLINE your app is bad, and you should feel bad."
1,@AIRLINE you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e
1,@AIRLINE this would be an awesome experience #DestinationDragons
1,"alright @AIRLINE.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)"
0,"@AIRLINE Apologize to the President. Once those employees blamed him, I heard it repeated 20 times."
1,@AIRLINE   Thanks
0,@AIRLINE #horriblecustomerservice # rudestaff # incompetentmanagers
0,@AIRLINE is your website down? I haven't been able to check in to my flight all morning.
1,@AIRLINE thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5
1,@AIRLINE thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm
1,@AIRLINE loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry
1,Thank you for sending more details  @AIRLINE: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA
0,"@AIRLINE Good info, but am already signed up for all options.  None of which sound like they applied to the 'missing' emails."
1,@AIRLINE big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival
0,@AIRLINE prove it
0,"All followers please note that @AIRLINE is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways"
0,@AIRLINE feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL
0,@AIRLINE resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.
0,@AIRLINE #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous
0,@AIRLINE 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail
0,@AIRLINE What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me.
1,"@AIRLINE thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past."
0,@AIRLINE I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.
0,"@AIRLINE / @AIRLINE was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time"
0,"@AIRLINE @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones"
0,"@AIRLINE never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot."
0,@AIRLINE spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.
0,@AIRLINE hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?
0,@AIRLINE the whole plane is the same. How old is this plane?  The seats leather is coming apart ay the seams.
0,@AIRLINE your website is seriously horrible and so is your  call center!! Almost makes it tempting to fly someone else!! #sodone
1,@AIRLINE YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)🙏🙏🙏
0,@AIRLINE and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo
1,@AIRLINE thanks for making sure they hear the message!
1,@AIRLINE can't wait! I'll be the one who can't contain herself. 😄
0,@AIRLINE please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O
0,@AIRLINE was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup
0,@AIRLINE I'm flying @AIRLINE on the way back. I rarely fly them but let's see if they are any better....
0,"@AIRLINE here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass"
0,@AIRLINE love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O
1,"@AIRLINE Btw, thanks for responding quickly!!"
0,@AIRLINE 4369. about 4 flights all using same gate w/buses to the planes.  Awful boarding process. Hour and a half Late Flight
0,@AIRLINE cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage
0,@AIRLINE it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿
0,@AIRLINE that luggage you forgot...#mia.....he just won an oscar😄💝💝💝
0,@AIRLINE i have been patient.. especially the first time. i will never fly with you again
0,@AIRLINE my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?
1,@AIRLINE had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd
0,@AIRLINE flight just Cancelled Flightled. This is ridiculous
0,"@AIRLINE #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?"
1,@AIRLINE gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!
0,@AIRLINE transferred 4x pleeeeeeeease help!
0,@AIRLINE most disgusting chicken entree I've ever seen.  Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt
0,@AIRLINE unable to book travel right now on the website or through the app. Help!
0,@AIRLINE does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible
0,@AIRLINE very poor customer service. I WILL think again befor Flight Booking Problems another United flight.
0,@AIRLINE they finally answered. They were rude and didn't help me at all.
0,@AIRLINE @robinreda that can be a stop over before Paris. You are an embarrassment
0,@AIRLINE we have seats.  on phone Iwas  told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?
0,@AIRLINE my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!
0,@AIRLINE the flt TO ORD is correct.  Per my DM- it is the flight from ORD to CVG I was charged for incorrectly
0,@AIRLINE if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!
0,@AIRLINE 6 hour mechanical delay...killing me
0,@AIRLINE your phone lines suck. I have a dilemma.
0,@AIRLINE third JetBlue flight in less than a week. All Late Flight not for weather.  Reliability going downhill.
0,@AIRLINE hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days
0,@AIRLINE - could you please send me a phone # to the refunds department?  We have submitted our claim through email without success.
1,@AIRLINE you guys are so clever 😃 http://t.co/qn5odUGFqK
1,@AIRLINE Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.
1,"@AIRLINE what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love"
0,@AIRLINE i do not want to stay overnight at this airport! I have been here since 11 am this morning!
1,@AIRLINE makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir
0,@AIRLINE I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been
0,@AIRLINE but my bag is still missing
0,@AIRLINE I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @AIRLINE. #notmadeofmoney
0,@AIRLINE I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy
0,"@AIRLINE already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers."
0,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX
1,@AIRLINE I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons
0,@AIRLINE pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu
0,@AIRLINE why no ground crew at DCA when we're already Late Flight arriving #evenLate Flightr
1,@AIRLINE oh I see what you did there! Thanks for supporting #PadresST.
0,@AIRLINE the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH
0,@AIRLINE Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass.
0,"@AIRLINE flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer..."
0,@AIRLINE as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.
0,"@AIRLINE I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP"
0,@AIRLINE thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!
1,@AIRLINE  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys
0,"@AIRLINE I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface"
0,@AIRLINE woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!
0,@AIRLINE now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.
0,@AIRLINE super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport
1,"@AIRLINE thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers"
0,@AIRLINE I requested my boarding pass to be texted to me but I still haven't received it.
0,"@AIRLINE Open more kiosks at 
Austin-Bergstrom. Three lanes to service a line of 50 people? Really?"
1,@AIRLINE thanks!
0,@AIRLINE If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.
0,@AIRLINE did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads
0,@AIRLINE new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550
0,@AIRLINE Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?
1,"@AIRLINE okie doke! Knowing you, you will fix this ;)"
0,@AIRLINE XNA has TSA Precheck! Would be nice if your system knew that.
1,"“@AIRLINE: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!"
0,@AIRLINE can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!
0,"@AIRLINE not sure why we are still here in Dallas.  Plane has been at gate for 30 min.  No update at all.  Flight 1140, poor service."
0,@AIRLINE the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!
0,@AIRLINE I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!
0,"@AIRLINE flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?"
0,@AIRLINE how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..
0,@AIRLINE. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience
0,@AIRLINE how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.
0,@AIRLINE pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim & can't. I need 2 get home. Upgrade 2 @HP printers MFPs
0,@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf
0,@AIRLINE plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239
0,@AIRLINE. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me
0,@AIRLINE flight was two days ago. Flight 1918 from POS.
1,"@AIRLINE Although it wasn't totally the answer I was looking for, I appreciate the prompt response."
0,"@AIRLINE You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?"
0,@AIRLINE I guess I have to redo the Flight Booking Problems. Ugh!
0,@AIRLINE somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.
0,@USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF
0,"@AIRLINE booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?"
0,"@AIRLINE you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night."
0,@AIRLINE @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls
0,@AIRLINE trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy
0,"@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!"
0,"@AIRLINE in other words... sorry, not sorry.  Plenty of other airlines... and I travel A LOT."
1,@AIRLINE this makes me happy. I hope these aren't empty promises.
0,"@AIRLINE @AIRLINE getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client"
0,"@AIRLINE delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all"
1,@AIRLINE HA!  You're fun.
0,@AIRLINE Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.
0,@AIRLINE Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport
1,@AIRLINE love..luv the addition of the passbook option.
0,"@AIRLINE yes, today. Flight is full now. They said no to me at gate :("
0,@AIRLINE no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!
0,@AIRLINE Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!
0,@AIRLINE my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.
0,@AIRLINE my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?
0,@AIRLINE my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.
0,@AIRLINE interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy
0,@AIRLINE was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going
0,"@AIRLINE did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers"
1,"@AIRLINE @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!"
0,@AIRLINE Was told it was a software bug. Told to call back this AM  Now your system is too busy to handle any calls this AM.  Clown shoes.
0,@AIRLINE no HUMAN contact for 2 mths from @AIRLINE cust relations or refund dept. If ever a problem do u have humans I can talk to?
1,@AIRLINE thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!
0,@AIRLINE I need to speak with a customer service agent today between 5-8pm  I had an unfortunate incident of discrimination today.
0,@AIRLINE your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.
0,@AIRLINE Feeling very frustrated that I bought WIFI onboard and can't load an email.
0,@AIRLINE why do you let one person board with early bird and save seats for entire party? #notcool #flight2149
1,@AIRLINE @beantownmatty Sounds like a date!
0,@AIRLINE or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.
0,@AIRLINE you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/
0,@AIRLINE @AIRLINE stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.
0,@AIRLINE I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed
0,"@AIRLINE the one man in baggage office says ""I dunno"". HELP"
0,@AIRLINE not patient - originally 11:51 and now 4:41.
0,@AIRLINE Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.
0,@AIRLINE why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?
0,@AIRLINE on top of that my online record was unavailable as well and then couldn't get anyone on the phone.
0,@AIRLINE are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭
0,"@AIRLINE It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours."
0,@AIRLINE I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez
0,@AIRLINE we are having a real issue trying to get thru to you.  On hold for 2 hours & got disconnected!  Please help!
1,@AIRLINE That's classy.
1,@AIRLINE Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!
0,@AIRLINE Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K
1,"@AIRLINE Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho."
1,"@AIRLINE Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!"
1,@AIRLINE thank you
0,@AIRLINE ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!
1,@AIRLINE Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍
1,"@AIRLINE, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J"
1,@AIRLINE sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!
1,"@AIRLINE as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive"
0,"@AIRLINE AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized"
0,@AIRLINE understood and so does us airways.  Getting through tsa is the problem
0,@AIRLINE for our delays !!! I'm out of more money because of you
0,@AIRLINE @lpalumbo what weather sun is out
0,@AIRLINE  I did.  They have no idea where it is.
0,@AIRLINE no response 3 weeks since complaint submitted and 3 days since you all said you would look into it
0,@AIRLINE most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf
0,@AIRLINE Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate
1,@AIRLINE Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)
1,@AIRLINE thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia
0,@AIRLINE really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN
0,@AIRLINE Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.
1,.@AIRLINE 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.
0,"@AIRLINE I was told a ""return call"" by a human"
0,@AIRLINE this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.
0,@AIRLINE yes there is when you keep getting the same robotic answer.
0,@usairways - It's all automated and no one cares to understand the problem I'm having
0,"@AIRLINE @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication."
0,@AIRLINE a report was filed with the airport police on 11th and 12th February-I have the police case number if required
1,@AIRLINE that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?
0,"@AIRLINE : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks"
0,"@AIRLINE better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy"
0,@AIRLINE My bag is lost and I can't get ahold of anyone that can help
0,@AIRLINE giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay.  $7 meal voucher. Wow. Customer service!
0,@AIRLINE on VX399 from JFK to LA - dirty plane - not up to your standards.
0,@AIRLINE this is getting ridiculous. Now we're missing our connection.
0,@AIRLINE won't see my money again after their poor service    should have stuck with virgin america what was i thinking trying jetblue???
0,@AIRLINE on hold now for 1 Hour 25 mins Whats the holdup
0,"@AIRLINE ""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi"
0,@AIRLINE my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.
0,@AIRLINE Has To Be THE WORST Airline Of All Time😡😡😡
0,@AIRLINE we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids
0,@AIRLINE link didn't work via Mobil.
0,"@AIRLINE yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing."
0,"@AIRLINE @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation."
0,"@AIRLINE once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks"
0,@AIRLINE been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6)
0,@AIRLINE where's my apology?
0,@AIRLINE yep as I saidi feel sorry for you that you have to run their account how embarrassing for you
0,@AIRLINE then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace
0,@AIRLINE really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions
0,@AIRLINE send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘
0,"@AIRLINE ""admirals club"" at CLT has rude, and ignorant front desk staff...@AIRLINE you have fallen so far...THANKS DOUG PARKER!!!"
0,@AIRLINE been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?
0,@AIRLINE DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong
0,@AIRLINE your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless
0,@AIRLINE AA45 ... JFK to LAS.
0,@AIRLINE 44 minutes on hold so far. And still haven't spoke to a human. Never using you again.
0,@AIRLINE I'm also a mosaic customer and fly jet blue ALOT....
0,@AIRLINE Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.
0,@AIRLINE I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.
0,@AIRLINE you guys are gay
0,"@AIRLINE seriously, though. will there not be direct flights from SFO-FLL in may???"
0,"@AIRLINE do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!"
0,@AIRLINE they could be seen if your horrible customer service group would actually update the information! Never fly American again!
0,"@AIRLINE Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily."
0,"@AIRLINE Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me"
1,@AIRLINE thank you
1,@AIRLINE thanks
1,"@AIRLINE thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?"
0,last trip on @AIRLINE ... Poor customer service 3 trips in a row! @Delta here I come!
0,@AIRLINE We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.
0,@AIRLINE im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys
1,@AIRLINE today my family gets to experience #mosaic status w/ me! #LifeIsGood
0,@AIRLINE was rebooked but sucked big time. Crappy layover. Customer service very sub-par.
0,@AIRLINE why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!
0,"@AIRLINE Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?"
1,"@AIRLINE @freddieawards Done and done! Best airline around, hands down!"
0,@AIRLINE u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??
1,@AIRLINE can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH
0,@AIRLINE So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice
1,@AIRLINE wow this just blew my mind
0,"@AIRLINE - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??"
0,@AIRLINE  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT
0,@AIRLINE he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted
0,@AIRLINE how can I get travel question answered quickly... Online and calling not helping with this busy day
0,@AIRLINE   You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.
0,"@AIRLINE - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2"
0,@AIRLINE our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?
0,"@AIRLINE worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM"
0,"@AIRLINE My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?"
0,@AIRLINE I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my  8am flight to Hayden/steamboat
0,"@AIRLINE Am I the only one who had to look that up? I must be getting old...
 #damn"
1,"@AIRLINE Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today."
1,"@AIRLINE thanks, i made it."
0,"@AIRLINE how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here..."
1,@AIRLINE You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!
0,@AIRLINE hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this
1,"@AIRLINE me too. Despite the chaos, I'm still grateful for a flight home ✈️"
0,@AIRLINE is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪
0,"@AIRLINE
 Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag."
0,"@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!"
1,@AIRLINE thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW
0,@AIRLINE https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers
1,@AIRLINE Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  🇺🇸✈️
0,@AIRLINE your mobile app is horrible!  Needs a major overhaul
1,@AIRLINE The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!
0,@AIRLINE if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?
0,@AIRLINE we were supposed to be Vieques by 3pm
0,"@AIRLINE Supposedly, they're out for delivery. I'll believe it when I see it."
0,@AIRLINE One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...
0,@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome
0,"@AIRLINE how do i know that my information is not found on other people's account?  I can see someone else's reservation, rr # and trip"
0,@AIRLINE over 2 hour delay going from NYC to Denver! Come on man!
0,@AIRLINE ... What's going on at @PHLAirport ?!  I've been sitting at the gate for 45minutes.
0,@AIRLINE sad experience today on 4663.  Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.
0,@AIRLINE your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.
0,@AIRLINE I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.
1,"@AIRLINE thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http://t.co/XGgCNTco8m"
0,@AIRLINE my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?
1,@AIRLINE this is too cool!  Never been on ur planes but now I will!!
1,@AIRLINE great. Looking forward to your response to my DM then
0,@jetblue terrible landing on 915
1,"@AIRLINE - Janet & my DEN-PHL  flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost."
0,@AIRLINE - are you aware your airbus fleet sucks?  I'd rather fly a C-130 full of rubber dog shit.
0,@AIRLINE I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........
0,@AIRLINE but to make us tru to find space in other flights.  This customer service is as bad as @SpiritAirlines.
0,"@AIRLINE, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB"
0,@AIRLINE ive tried on my phone and laptop :(
0,@AIRLINE instead of tweeting your customers apologizing why don't you pick up your phone
1,@AIRLINE tried again. Lovely customer service. Thank you!
0,@AIRLINE horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05
0,@AIRLINE lol too little too Late Flight
0,@AIRLINE we are sitting on the runway for 2 hours! It is ridiculous!!
1,@AIRLINE just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?
1,@AIRLINE please do. Hate having to fly a different airline. You're my fav.
0,@AIRLINE I've been doing this all night. Can someone please help? I need my flt fixed. Please???
0,"@AIRLINE right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm...."
0,"@AIRLINE @upgrd I guess the Kit Kat looks tasty... not going near that ""sandwich."""
1,@AIRLINE That makes two of us! Lol #Blushing
1,@AIRLINE thanks for the quick response! Fingers crossed the plane gets here then
0,@AIRLINE Flight 4110 MCO to ISP delayed. Any details on why?
0,@AIRLINE i understand that but i should still be able to view my reservation online....
0,@AIRLINE went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?
0,@AIRLINE overall lack of attention or foresight when managing flights.
0,"@AIRLINE before departure, while people who are delayed get up to $200 to compensate their time.."
1,@AIRLINE No problem just follow me back so I can! Thank you!
1,@AIRLINE thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.
0,@AIRLINE. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?
0,@AIRLINE I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours.
1,@AIRLINE Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!
0,@AIRLINE please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable
0,"@AIRLINE if by near the gate you mean sitting on the plane for almost 2 hours, then yeah."
0,"@AIRLINE if your policy changed, you must advise at the time of purchase.  Same if you choose to vary it by airport!  We want a FULL refund!!"
0,"@AIRLINE do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag,  didn't have to check"
0,@AIRLINE yes was trying to upgrade my seat. Now there are no available spots
1,"@AIRLINE @AIRLINE Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service"
0,@AIRLINE trying to book a flight on hold- can't get through to a representative on the phone- Advice?
0,@AIRLINE terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.
1,@AIRLINE THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.
0,@AIRLINE got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!
0,"@AIRLINE my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!"
0,@AIRLINE Flight 136 departs 2:14 AM  Finally!!!  Arrived JFK with no psgrs at 5:39 PM.  That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi
0,@AIRLINE PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs
0,@AIRLINE  I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand
1,@AIRLINE Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.
0,"@AIRLINE It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?"
1,"@AIRLINE awesome, thanks!"
1,@AIRLINE you don't remember our date Monday night back to NYC? #heartbroken
0,@AIRLINE 12 calls in the span of two days........none of which available to speak to someone.  You are un F-in believable.  worst ever
0,@AIRLINE #611 from JFK to LAS still delayed?
1,@AIRLINE thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!
0,@AIRLINE I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.
0,@Jetblue  I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!
0,@AIRLINE not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.
0,@AIRLINE Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.
0,@AIRLINE does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT
0,@AIRLINE why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?
1,@AIRLINE Thanks to your team for dealing with Flight 1700 to Houston.
0,"@AIRLINE yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today."
0,@AIRLINE yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were
0,"@AIRLINE I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify"
1,@AIRLINE thanks so much!
1,"@AIRLINE Yes, they did. Must have fixed the broken ramp. Thanks!"