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README.md

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+---
+license: apache-2.0
+language:
+- en
+task_categories:
+- text-classification
+tags:
+- conversational-ai
+- user-satisfaction
+- dissatisfaction
+- feedback-classification
+size_categories:
+- 10K<n<100K
+---
+
+# User Satisfaction Classification Dataset
+
+A dataset for training classifiers to detect user satisfaction and dissatisfaction reasons from follow-up messages in conversational AI systems.
+
+## Dataset Description
+
+This dataset contains user follow-up messages labeled with satisfaction status and dissatisfaction reasons. The key insight is that **follow-up messages alone contain sufficient signal** for classification—no conversation context is needed.
+
+## Labels
+
+| Label | Description | Count (Train) |
+|-------|-------------|---------------|
+| `SAT` | User is satisfied | ~3,350 |
+| `NEED_CLARIFICATION` | User needs more explanation | ~3,350 |
+| `WRONG_ANSWER` | System provided incorrect information | ~3,350 |
+| `WANT_DIFFERENT` | User wants alternative options | ~3,350 |
+
+## Dataset Structure
+
+```
+train.jsonl          # 13,422 training examples
+val.jsonl            # 1,494 validation examples  
+adversarial_test.jsonl # 103 adversarial test examples
+```
+
+### Data Format
+
+Each line is a JSON object:
+```json
+{"text": "What do you mean by that?", "label_name": "NEED_CLARIFICATION"}
+{"text": "Thanks, that's perfect!", "label_name": "SAT"}
+{"text": "No, that's incorrect", "label_name": "WRONG_ANSWER"}
+{"text": "Show me other options", "label_name": "WANT_DIFFERENT"}
+```
+
+## Usage
+
+```python
+from datasets import load_dataset
+
+dataset = load_dataset("rootfs/user-satisfaction-dataset")
+
+# Access splits
+train = dataset["train"]
+val = dataset["validation"]
+test = dataset["test"]
+
+# Example
+print(train[0])
+# {'text': 'What do you mean?', 'label_name': 'NEED_CLARIFICATION'}
+```
+
+## Data Quality
+
+- **Balanced classes**: Equal representation across all 4 labels
+- **Normalized text**: 15-100 characters, no format shortcuts
+- **100% unique**: No duplicate examples
+- **Adversarial test set**: Manually curated challenging examples
+
+## Source
+
+Derived from public conversational AI datasets:
+- MIMICS (Microsoft)
+- SGD (Google)
+- INSCIT
+
+## Associated Model
+
+Pre-trained classifier: [rootfs/dissat-4class](https://huggingface.co/rootfs/dissat-4class)
+
+## Citation
+
+```bibtex
+@dataset{user_satisfaction_2024,
+  title={User Satisfaction Classification Dataset},
+  author={Semantic Router Project},
+  year={2024},
+  url={https://huggingface.co/datasets/rootfs/user-satisfaction-dataset}
+}
+```
+
+## License
+
+Apache 2.0
+

adversarial_test.jsonl

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+{"text": "If you don't mind, could you explain again?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_edge_case"}
+{"text": "Hmm, can you explain?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_edge_case"}
+{"text": "Let me try asking again", "label_name": "NEED_CLARIFICATION", "source": "adversarial_edge_case"}
+{"text": "How does that work in practice?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_edge_case"}
+{"text": "What do you mean exactly?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_edge_case"}
+{"text": "What are the steps involved?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_edge_case"}
+{"text": "can you explain", "label_name": "NEED_CLARIFICATION", "source": "adversarial_edge_case"}
+{"text": "sorry didn't understand", "label_name": "NEED_CLARIFICATION", "source": "adversarial_edge_case"}
+{"text": "wait I'm confused", "label_name": "NEED_CLARIFICATION", "source": "adversarial_edge_case"}
+{"text": "what does that mean", "label_name": "NEED_CLARIFICATION", "source": "adversarial_edge_case"}
+{"text": "That doesn't seem right to me", "label_name": "WRONG_ANSWER", "source": "adversarial_edge_case"}
+{"text": "I hate to say this, but that's wrong", "label_name": "WRONG_ANSWER", "source": "adversarial_edge_case"}
+{"text": "Are you sure about that?", "label_name": "WRONG_ANSWER", "source": "adversarial_edge_case"}
+{"text": "I don't think that's correct", "label_name": "WRONG_ANSWER", "source": "adversarial_edge_case"}
+{"text": "no that's not what i said", "label_name": "WRONG_ANSWER", "source": "adversarial_edge_case"}
+{"text": "you got it wrong", "label_name": "WRONG_ANSWER", "source": "adversarial_edge_case"}
+{"text": "that's incorrect", "label_name": "WRONG_ANSWER", "source": "adversarial_edge_case"}
+{"text": "wrong answer", "label_name": "WRONG_ANSWER", "source": "adversarial_edge_case"}
+{"text": "nope that's wrong", "label_name": "WRONG_ANSWER", "source": "adversarial_edge_case"}
+{"text": "i said 5 not 3", "label_name": "WRONG_ANSWER", "source": "adversarial_edge_case"}
+{"text": "What else is there?", "label_name": "WANT_DIFFERENT", "source": "adversarial_edge_case"}
+{"text": "I'd prefer alternatives", "label_name": "WANT_DIFFERENT", "source": "adversarial_edge_case"}
+{"text": "show me something else", "label_name": "WANT_DIFFERENT", "source": "adversarial_edge_case"}
+{"text": "any other options", "label_name": "WANT_DIFFERENT", "source": "adversarial_edge_case"}
+{"text": "not this one", "label_name": "WANT_DIFFERENT", "source": "adversarial_edge_case"}
+{"text": "try again please", "label_name": "WANT_DIFFERENT", "source": "adversarial_edge_case"}
+{"text": "give me another", "label_name": "WANT_DIFFERENT", "source": "adversarial_edge_case"}
+{"text": "something different", "label_name": "WANT_DIFFERENT", "source": "adversarial_edge_case"}
+{"text": "other choices?", "label_name": "WANT_DIFFERENT", "source": "adversarial_edge_case"}
+{"text": "next option", "label_name": "WANT_DIFFERENT", "source": "adversarial_edge_case"}
+{"text": "Hmm, what do you mean?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "Um, that's not right", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "Well, show me others", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "So, can you explain?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "Actually, that's wrong", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "Ok but what else?", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Can you explain it differently?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_ambiguous"}
+{"text": "I need a different explanation", "label_name": "WANT_DIFFERENT", "source": "adversarial_ambiguous"}
+{"text": "That's not what I was looking for", "label_name": "WANT_DIFFERENT", "source": "adversarial_ambiguous"}
+{"text": "I don't think you understood me", "label_name": "NEED_CLARIFICATION", "source": "adversarial_ambiguous"}
+{"text": "wdym", "label_name": "NEED_CLARIFICATION", "source": "adversarial_typo"}
+{"text": "thats worng", "label_name": "WRONG_ANSWER", "source": "adversarial_typo"}
+{"text": "othr options?", "label_name": "WANT_DIFFERENT", "source": "adversarial_typo"}
+{"text": "Can you be more specific?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "Can you explain it in simpler terms?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "What's the timeline?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "Where can I find more information?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "What?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "How do I actually do that?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "This doesn't make sense to me.", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "Just to clarify.", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "Why?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "Wait, I'm not following.", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "Like what?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "How?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "Please explain.", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "Explain please.", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "One more time?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "This is confusing.", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "Sorry, what was that?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "How does this apply to my situation?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "Can you explain that further?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "Which option would work better?", "label_name": "NEED_CLARIFICATION", "source": "adversarial_variation"}
+{"text": "That's a mistake.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "That's not what I meant.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "That's not what I asked for.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "I think there might be a mistake.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "I need small, not large.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "That's wrong actually.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "Wrong. I asked for something else.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "That doesn't seem right to me.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "Almost but not correct.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "Let me correct that.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "Nope, that's not what I said.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "It's downtown, not uptown.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "The date should be different.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "No, I said two, not three.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "Please fix that.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "I need to correct you.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "The time was 9 AM, not 10.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "That's incorrect.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "That's still wrong.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "I wanted chicken, not beef.", "label_name": "WRONG_ANSWER", "source": "adversarial_variation"}
+{"text": "Not that one. Others?", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Can you suggest something else?", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "I need something different.", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Regenerate that.", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "That's not good enough.", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Show me more choices.", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Expand on that.", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Can you simplify this?", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Other options?", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "I'd prefer something else.", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Can you make it casual?", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Not this.", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Give me bullet points.", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Can you make it shorter?", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Show me other options.", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "What are my other choices?", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Actually, I want something different.", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Make it more formal.", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Can you rewrite this?", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}
+{"text": "Try again.", "label_name": "WANT_DIFFERENT", "source": "adversarial_variation"}