train.jsonl

{"id": "6e523f978f2a-0", "text": "LifeWorks\nTerms and Conditions\nTerms and Conditions\n           \n          Providing Services to People with Disabilities\n        \nAccessible Customer Service Policy\nLifeWorks Canada Ltd. (\u201cLifeWorks\u201d) is committed to excellence in serving all customers including people with disabilities. The policy below is our plan for ensuring that all interactions between LifeWorks and members of the public are considerate and welcoming to those with disabilities.\nIf you have had an experience you would like to share or suggestions for how LifeWorks could enhance accessibility, please don't hesitate to follow the Feedback Process described below.\n\u00a0\nAssistive Devices\nWe will ensure that staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.\n\u00a0\nCommunication\nWe will communicate with people with disabilities in ways that take into account their disability.\n\u00a0\nService Animals\nWe welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.\n\u00a0\nSupport Persons\nA person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.\n\u00a0\nNotice of Temporary Disruption\nIn the event of a planned or unexpected disruption to services or facilities for customers with disabilities, LifeWorks will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.\nThe notice will be placed on LifeWorks\u2019 website and at an affected location, if required.\n\u00a0\nTraining for Staff\nLifeWorks provides accessibility training to all employees including the people involved in the development of policies, plans, practices and procedures related to the provision of our services.\nThis training is provided to staff as part of new hire training.\n\u00a0\nTraining will include:\nAn overview of the applicable law and the requirements around customer service\nLifeWorks\u2019 accessible customer service policy", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\115002437483-Providing-Services-to-People-with-Disabilities.html"}
{"id": "6e523f978f2a-1", "text": "An overview of the applicable law and the requirements around customer service\nLifeWorks\u2019 accessible customer service policy\nHow to interact and communicate with people with various types of disabilities\nHow to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person\nHow to use any assistive devices that are available on-site or otherwise that may help with providing goods or services to people with disabilities\nWhat to do if a person with a disability is having difficulty in accessing LifeWorks\u2019 services\nStaff will also be trained when changes are made to this policy.\n\u00a0\nFeedback Process\nCustomers who wish to provide feedback on the way LifeWorks provides services to people with disabilities can call Customer Service at any of LifeWorks\u2019 locations or visit our website at LifeWorks.com to submit your comments electronically.\nAll feedback will be directed to Human Resources. Customers can expect to receive a response in 3 business days. Complaints will be addressed according to our organization's complaint management procedures.\nLifeWorks will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.\n\u00a0\nMulti-Year Accessibility Plan\nThis 2016-21 accessibility plan outlines the policies and actions that LifeWorks Canada Ltd. (\u201cLifeWorks\u201d) will put in place to meet the needs of people with disabilities.\u00a0\nLifeWorks has established a separate Accessible Customer Service Policy which outlines our plan for ensuring that all interactions between LifeWorks and members of the public are considerate and welcoming to those with disabilities.\nOur Accessible Customer Service Policy outlines LifeWorks\u2019 training for staff, procedures in the event of temporary service disruptions and feedback process.\n\u00a0\nStatement of Commitment", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\115002437483-Providing-Services-to-People-with-Disabilities.html"}
{"id": "6e523f978f2a-2", "text": "Statement of Commitment\nLifeWorks is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under applicable law.\n\u00a0\nAccessible Emergency Information\nLifeWorks is committed to providing customers and clients with publicly available emergency information in an accessible way upon request. We also provide employees with disabilities with individualized emergency response information when necessary.\n\u00a0\nInformation and Communications\nLifeWorks is committed to meeting the communication needs of people with disabilities. We will receive feedback from people with disabilities to determine whether their information and communication needs are being met.\u00a0 We will respond in a timely manner to all requests to make publicly available information accessible.\nLifeWorks is committed to making the login pages of its webpages conform with WCAG 2.0, Level A in early 2017.\u00a0 LifeWorks intends to validate that all its external-facing webpages and content conform with WCAG 2.0, Level A before the end of 2017.\u00a0\nThe law does not require intranet content (accessed through a portal) to conform with WCAG 2.0 Level A.\u00a0Currently, not all of the web content within the LifeWorks.com portal conforms with WCAG 2.0 Level A. However, we continue to increase accessibility and usability of LifeWorks and adhere to many of the accessibility standards and guidelines. We have taken the initiative with using alt tags, audio tips and transcripts to help aid those with disabilities. In the future, we will continually seek out solutions to provide our users with a better overall experience.\nLifeWorks has ensured that existing feedback processes are accessible to people with disabilities by posting an Accessibility link on the footer of all external-facing web content.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\115002437483-Providing-Services-to-People-with-Disabilities.html"}
{"id": "6e523f978f2a-3", "text": "LifeWorks intends to make all websites and content conform with WCAG 2.0, Level AA by 2021.\u00a0\n\u00a0\nEmployment\nLifeWorks is committed to fair and accessible employment practices.\nWe notify the public and staff that LifeWorks will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.\u00a0 We ask candidates to advise of how LifeWorks might be able to support their participation in these processes and advise that we will work with candidates to ensure any planned interviews are accessible and accommodation is provided. \u00a0\nLifeWorks collaborates with individuals who require accommodation plans or return-to-work plans after having been absent due to a disability.\nLifeWorks has:\ndocumented our processes for individual accommodation plans and return-to-work plans\nexamined the accessibility of our performance management, career development and redeployment processes\n\u00a0\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\115002437483-Providing-Services-to-People-with-Disabilities.html"}
{"id": "f133b1951172-0", "text": "LifeWorks\nYour Account\nProfile\n           \n          Why Do I Have To Create A Profile?\n        \nYour profile helps us identify who you are and communicate with you.\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208461516-Why-Do-I-Have-To-Create-A-Profile.html"}
{"id": "3664714ca6f8-0", "text": "LifeWorks\nGetting Started\nGetting Started\n           \n          How can I access LifeWorks?\n        \nTo log into LifeWorks, you will first need to be\u00a0invited by your company or organisation. They will either provide you with a company-wide username and password, or will send you an individual invite to register with your email address.\nIf you have already registered, you can download the free LifeWorks mobile app from the Apple App Store or Google Play Store on your smartphone and press 'Log In'. Alternatively, visit LifeWorks on one of our supported browsers (Firefox, Safari, Google Chrome or Edge) and log in.\nIf you haven't been provided with login details or an invite\u00a0yet, please contact your HR/Benefits department or LifeWorks admin to find out how to sign up.\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208461636-How-can-I-access-LifeWorks.html"}
{"id": "8f336eef0656-0", "text": "LifeWorks\nGetting Started\nGetting Started\n           \n          What if my invitation link/code doesn't work?\n        \nIf you are using an invitation code, check that it matches and try again. Invitation codes are not\u00a0case-sensitive.\u00a0Invite codes are single-use only. If you have already used the code provided please log in here\u00a0with your username or via the \"Login\" button on the app. If you need to reset your password you can do so\u00a0here\u00a0or via the \"Login\" section on the app.\nIf you haven't received an email or invitation code, please contact your HR/Benefits department or LifeWorks administrator to find out how to sign up.\nPlease ensure you are using one of our supported browsers (Chrome, Firefox, Safari and Edge) and that any form of private browsing is turned off.\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208461836-What-if-my-invitation-link-code-doesn-t-work.html"}
{"id": "b76b2ba4eed8-0", "text": "LifeWorks\nYour Account\nAccessing Your Account\n           \n          How do I verify my account?\n        \nDepending on your signup method, you may be required to verify your email address. If this is the case, you will receive an email with a link.\nSimply click on the link in the email, this will open a new window which will ask you to log in. Once you have logged in your email address will be verified.\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208461846-How-do-I-verify-my-account.html"}
{"id": "a0085e6a6658-0", "text": "LifeWorks\nTerms and Conditions\nTerms and Conditions\n           \n          Terms of Use\n        \nBefore using this Website or App, you must register an Account with us and agree to our Terms of Use \u2013 please read them carefully and print a copy for your records. These Terms of Use constitute a legally binding agreement between you and LifeWorks.\u00a0\nSee the glossary of defined terms at the end of the Terms of Use.\u00a0\n* * *\u00a0\nLIFEWORKS \u00a0TERMS OF USE\u00a0\n\u00a0\u00a0\nSection 1.\u202fWHO WE ARE\u00a0\nThe\u202fWebsite\u202fand\u202fApp\u202fthat are governed by these\u202fTerms of Use\u202fare the ultimate property of LifeWorks Inc., a corporation organized under the laws of Ontario, Canada.\u202f LifeWorks Inc. owns and operates the LifeWorks business through its subsidiaries in various countries including without limitation Canada, the United States, the United Kingdom and Australia.\u202fFor purposes of these Terms of Use, unless otherwise provided in these Terms of Use, the Website and App are deemed to be owned and operated by LifeWorks (Canada) Ltd., a Canadian federal corporation (referred to as \u201cLifeWorks\", \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d in these Terms of Use). \u202fLifeWorks is a wholly owned subsidiary of LifeWorks Inc. (Registry #2260708) and our primary business address is16 York Street, Suite 3300, Toronto, Ontario, M5J 0E6 Canada.\u202f\u00a0 If you are accessing our Website or App from outside of Canada please refer to\u202fAppendix 3 of these Terms of Use for more information about additional terms and conditions that may be applicable to you.\u00a0\nSection 2.\u202fTERMS OF USE", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-1", "text": "Section 2.\u202fTERMS OF USE\u00a0\n2.1\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fThese Terms of Use set out the basis on which we provide our Services via our Website and App to the following types of Users:\u00a0\nIndividual Users who receive access to our products and services through their Sponsoring Organizations (\u201cSponsored Users\u201d). Sponsored Users include, but are not limited to (a)\u202femployees who receive access to the Services through their employers or insurers, (b) plan sponsor beneficiaries who receive access to the Services through their plan sponsor, (c) labour union, trade organization or trade association members who receive access to the Services through their membership in such labour unions, trade organizations, or trade associations, and (d) students who receive access to the Services through their sponsoring educational institutions (e.g. universities and colleges).\u00a0\nSpouses, children, household dependents and other related individuals of Sponsored Users (\u201cDependent Users\u201d), provided that such individuals are valid Dependent Users under the SPO Agreement applicable to the relevant Sponsored User.\u00a0\nSponsoring Organizations (as account administrators) who are direct customers of LifeWorks and who offer our Services directly to their Sponsored Users, or who receive access to our Services from third-party resellers (such as insurance companies) who provide their Sponsoring Organization customers with individual administrator account privileges (collectively, \u201cSPO Administrators\u201d).\u00a0\nInsurers or other resellers of our Services who (a) offer our products and services to their Sponsoring Organization customers (who in turn offer the Services to their Sponsored Users), but (b) do not provide their Sponsoring Organization customers with individual administrator account privileges (\u201cPass-Through\u202fAdministrators\u201d).", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-2", "text": "In these Terms of Use, Sponsored Users, Dependent Users, SPO Administrators and Pass-Through Administrators are individually and collectively referred to as \u201cUsers,\u201d \u201cyou,\u201d \u201cyour,\u201d and other similar words where the context requires such generic terms. \u202fOther defined terms are listed in\u202fAppendix 1 at the end of these Terms of Use.\u202f Certain terms we are required to disclose to you from our third-party vendors are set forth in\u202fAppendix 2.\u00a0\n2.2\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fBy registering an Account to use our Services via this Website or App you agree to be bound by these Terms of Use. You may use the Website and App (a) only in accordance with these Terms of Use, (b) only for their intended purposes, (c) only in accordance with all applicable laws and regulations, and (d) only in a responsible manner.\u202fIF YOU DO NOT AGREE TO THESE TERMS OF USE, THEN YOU MAY NOT USE THE WEBSITE OR APP AND YOU WILL NOT RECEIVE THE SERVICES AVAILABLE THROUGH THE WEBSITE OR APP.\u00a0 IF, AT ANY TIME AFTER AGREEING TO THESE TERMS OF USE, YOU FAIL TO COMPLY WITH THESE TERMS OF USE, WE RESERVE THE RIGHT TO SUSPEND AND/OR TERMINATE OUR SERVICES AND\u202fRESTRICT OR CANCEL YOUR ACCOUNT AND\u202fYOUR ACCESS TO OUR WEBSITE AND APP WITHOUT NOTICE.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-3", "text": "2.3\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fIf you are registering as an administrator for an Account on behalf of a Pass-Through Administrator, you are deemed to be agreeing to these Terms of Use both on your own behalf and on behalf of your Users.\u202f If you are registering as an administrator for an Account on behalf of a SPO Administrator, you are deemed to be agreeing to these Terms of Use both on your own behalf and on behalf of your Users. In either case, by making such a registration, you warrant that you, individually, are a duly authorized representative of a Pass-Through Administrator or a SPO Administrator and that you, individually have the power and authority to bind both you and your Pass-Through Administrator or SPO Administrator (as applicable) by accepting these Terms of Use and any other terms and policies we may require you to accept in connection with the Services.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-4", "text": "2.4\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe reserve the right to update or amend these Terms of Use from time to time. Updates and amendments to these Terms of Use are effective upon posting by us on the Website or App and your continued use of our Services and the Website or App shall constitute your automatic acceptance of such updates and amendments. For information purposes only, we shall also endeavour to notify you by email whenever we materially update or amend these Terms of Use; however, any failure by us to so notify you shall not change the binding nature of the updated or amended Terms of Use. We may also, in certain circumstances, require you to expressly indicate your acceptance of certain updates or amendments when you log into your Account (or, in the case of SPO Administrators or Pass-Through Administrators, when your authorized administrator logs into your admin Account), in which case you will not be able to continue using the Services until you have done so.\u00a0\nSection 3.\u202fADDITIONAL TERMS INCORPORATED BY REFERENCE\u00a0\nThe following terms, and any subsequent amendments thereto, also form part of these Terms of Use and are, where relevant, incorporated by reference:\u00a0\n(a)\u00a0 \u00a0 \u00a0 our Website Terms of Use (a current copy of which is available at\u202fwww.lifeworks.com);\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202ffor Pass-Through Administrators and SPO Administrators, our SPO Agreement with you or, if applicable, the terms of service between you and any third-party provider or reseller of our Services to you;", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-5", "text": "(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202ffor Sponsored Users, any terms and conditions that may be applied to you by your Sponsoring Organization (please ask your Sponsoring Organization for details); and\u00a0\n(d)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fany amendments, modifications or updates made to the foregoing from time to time.\u00a0\n\u00a0\nSection 4.\u202fSERVICES, WEBSITE AND APP\u00a0\n4.1\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe provide traditional employee assistance program services (including counselling services), health and wellness education and content services, community based communication services, perks and savings programs (including rewards, incentives, cashback opportunities, discount programs, gift cards and other consumer retail offers), and community recognition services, most of which are deployed in the cloud, and all of which may be accessed through our Website or our App (the \u201cServices\u201d). Sponsoring Organizations contract with us to choose the Services that will be available to their Sponsored Users, and your Account will allow you to access only those Services chosen by your Sponsoring Organization.\u202f In general, our Services allow you to do the following (if enabled by your Sponsoring Organization):\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202faccess a variety of resources and tools to help you (and your dependents if applicable) manage personal issues at work or at home, including the EAP Services described in these Terms of Use;\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202faccess a variety of dining, online shopping, local, in-store shopping and gift card deals;", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-6", "text": "(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fobtain a cash-like credit from us (which may be withdrawn or applied to offers on our Website or App) upon completion of a qualifying transaction with a participating Retailer in accordance with Section 9 of these Terms of Use (\u201cCashBack\u201d);\u00a0\n(d)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202freceive Rewards allocated to you by your Sponsoring Organization in recognition of an achievement or other activity relating to your employment (as more fully described in Section 10 of these Terms of Use), which may be redeemed by you in accordance with Section 10 (a \u201cSpot Reward\u201d);\u00a0\n(e)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fachieve Rewards by participating in our wellbeing programs and offerings (as more fully described in Section 10 of these Terms of Use), which may be redeemed by you in accordance with Section 10 (a \u201cWellbeing Reward\u201d);\u00a0\n(f)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202funlock different tiers of Perks by achieving points in our Wellbeing programs and offerings, which may lead to CashBack or Wellbeing Rewards (as more fully described in Section 10 of these Terms of Use);\u00a0\n(g)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fcommunicate certain information with fellow Sponsored Users, including by giving and receiving recognition to or from other Sponsored Users in accordance with Section 12 of these Terms of Use;", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-7", "text": "(h)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202faccess health and wellness resources, including but not limited to our interactive Health Risk Assessment and behavioural modification programs, described in Section\u202f10.4 and other resources described in Section 13.1 of these Terms of Use.\u00a0\nParticular provisions relating to these Services, including restrictions and limitations applicable to these Services, are further described in these Terms of Use.\u00a0\n4.2\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fYour access to and use of the Website or App is made available on an \u2018as is\u2019 and \u2018as available\u2019 basis at your sole risk. We do not warrant to you that your access to and use of the Website or App will be uninterrupted or error-free, to the extent permitted by applicable law.\u00a0\n4.3\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe (or your Sponsoring Organization) may change or cease to offer certain features or programs forming part of the Services from time to time and without notice. We do not warrant to you that any particular content will be available as part of the Services either via the Website or the App, to the extent permitted by applicable law.\u00a0\n4.4\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe reserve the right to change the design, features and/or functionality of the Website and/or App and we may make available updates or replacement versions of the App for download. You are not obliged to download any updates or replacement versions of the App, but we may cease to provide or update content to prior versions of the App.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-8", "text": "4.5\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fThe App may only be downloaded, accessed and used on a device owned or controlled by you or your Sponsoring Organization and running the relevant operating system for which, the App was designed, so it is your obligation to make sure that you have a compatible device that meets all of the necessary technical specifications to enable you to download, access and use the App and its various features.\u00a0\nSection 5.\u202fREGISTERING AN ACCOUNT\u00a0\n5.1\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fIn order to use the Services, you must register a valid Account and:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyou are an individual;\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyou represent and warrant that you have attained at least the age at which you are capable of being legally bound by these Terms of Use under the applicable laws of your country. If you are underage and want to access our Services, your parent or guardian needs to contact LifeWorks to consent to be legally bound by these Terms of Use. If at any time LifeWorks becomes aware that you are underage and the consent of your parent or guardian has not been obtained, we reserve the right, at our sole discretion, to suspend or terminate your Account;\u00a0\n(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fto the extent that you are a parent or guardian, and you nominate your child/ward to utilise the Services, you represent and warrant that your child/ward complies with these Terms of Use;", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-9", "text": "(d)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyou are at least 18 years old if you will be processing a credit card payment, withdrawing any CashBack or redeeming any Rewards;\u00a0\n(e)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fat all times, you are eligible to use our Services pursuant to the terms and conditions in your Sponsoring Organization\u2019s SPO Agreement;\u00a0\n(f)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyou agree to comply with these Terms of Use for as long as your Account is open; and\u00a0\n(g)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyou ensure the information in your Account (including in your profile) is accurate and updated regularly with any relevant changes.\u00a0\n5.2\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fYou must sign up directly with us (either via our Website or App) in order to be able to use the Services. When signing up, you must provide:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyour full legal name;\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fa valid and subsisting email address;\u00a0\n(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fany other information reasonably requested by us as part of the sign-up process (such as a unique employee identification number, student identification number or membership identification number, if requested).", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-10", "text": "5.3\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fYou warrant that all information you provide to us when registering an Account is true and accurate. You must advise us if any of the information that you have provided to us in connection with your Account changes at any time during the term of these Terms of Use.\u00a0\n5.4\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe reserve the right in our absolute discretion to refuse to register any prospective User if that prospective User refuses to provide any details requested pursuant to these Terms of Use or we have reason to believe that any details that are provided are deliberately false or otherwise inaccurate.\u00a0\n5.5\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fIn establishing an Account, you must create a Username (which will be your email address) and password which must comply with our security requirements (which may involve a single-sign-on service feature authorized by your Sponsoring Organization). Your Account is personal and non-transferrable, and you must keep your Username and password confidential at all times. You are responsible for any abuse or misuse of your Account and you must immediately report to us any actual or suspected abuse or misuse of your Account. We reserve the right to suspend or terminate your Account at any time, including for security purposes.\u00a0\n5.6\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fYou may have only one Account; registration of secondary Accounts will be grounds for termination of all Accounts connected to you or beneficially controlled by you and we reserve the right to terminate any benefits accumulated by you or for your benefit in connection with any such Accounts without transfer or consolidation before termination.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-11", "text": "5.7\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fNotwithstanding anything to the contrary in these Terms of Use, if you deliberately provide any inaccurate or misleading information to us, or you conduct or facilitate any fraudulent, criminal, abusive or inappropriate activity via our Website or App, we may suspend or terminate your Account without notice and you may lose any amounts in your CashBack Wallet or your Rewards Account.\u202fIN ADDITION, IF\u202fYOU CONDUCT OR FACILITATE ANY FRAUDULENT, CRIMINAL, ABUSIVE OR INAPPROPRIATE ACTIVITY VIA OUR WEBSITE OR APP, WE RESERVE THE RIGHT TO DISCLOSE SUCH ACTIVITIES TO YOUR SPONSORING ORGANIZATION AND APPROPRIATE AUTHORITIES, INCLUDING YOUR SPECIFIC INVOLVEMENT IN ANY SUCH ACTIVITIES.\u00a0\n5.8\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fSome SPO Agreements do not allow the creation of Dependent User Accounts.\u202f In certain circumstances, our SPO Agreement with your Sponsoring Organization may require Dependent Users to create limited or restricted Accounts.\u202f With a limited or restricted Account, the associated Dependent User will be unable to access some features or Services otherwise available to the Sponsoring Organization\u2019s Sponsored Users.\u202f\u00a0\u00a0\nSection 6.\u202fUSERS OUTSIDE THE TERRITORY; EXPATRIATE USERS", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-12", "text": "6.1\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fThe Services (including the Website and App) are designed and intended for your access and use within the Territory identified in your Sponsoring Organization\u2019s SPO Agreement. \u202fTherefore, the Services available to Users within the Territory may be unavailable or may not work properly for Users outside of the Territory. Your Sponsoring Organization can identify the Territory for you or you may contact us via the Website and/or App. \u202fYou acknowledge and agree that to the extent permitted by applicable law:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fwe give no warranty that any Users located outside the Territory will be capable of accessing or using all or any of the Services or the Website and/or App;\u00a0\n(b) we give no warranty that the Services, Website or App comply with any law or regulation applicable outside the Territory; and\u00a0\n(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fwe shall have no liability to you for any loss, damage, cost or expense suffered, incurred or paid by you as a result of any claim that the Services, Website or App do not perform or function in accordance with these Terms of Use in the relevant location outside the Territory or that the Services, Website or App do not comply with any law or regulation applicable outside the Territory and any such failure to perform and/or function shall not constitute a breach of these Terms of Use.\u00a0\n6.2\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fIf you are an expatriate of your Sponsoring Organization or otherwise reside (temporarily or permanently outside of the Territory):", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-13", "text": "(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyou may obtain more information about the availability of and your access to the Website and/or App by contacting us or your Sponsoring Organization;\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyour use and access of the Website or App will be deemed by you and us to have been made from within the Territory, subject to any additional provisions applicable to you set forth in\u202fAppendix 3 to these Terms of Use; and\u00a0\n(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fexcept for offers available through our third-party vendors and partners (such as Retailers), or where otherwise prohibited by law or regulations applicable outside of the Territory, we shall use good faith commercially reasonable efforts to make all of the Services available to you depending on availability of those services in the Country you are in.\u00a0\nSection 7.\u202fDATA PROTECTION AND PRIVACY\u00a0\n7.1\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fThese Terms of Use, as well as our Website Terms of Use, our Privacy Policy\u00a0 (each of which is available at\u202fwww.help.lifeworks.com, as the same may be amended from time to time) govern our collection, confidentiality obligations, use, disclosure, retention, and destruction of any Personal Information you submit to LifeWorks via the Website and/or App, including any Personal Information you generated by your use of the Services.\u202f Please review and refer to our Privacy Policy as it contains important information you should know about your data and other Personal Information about you.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-14", "text": "7.2\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fSUBJECT TO APPLICABLE LAW, YOU MAY WITHHOLD YOUR CONSENT TO\u202fOUR COLLECTION, USE,\u202fPROCESSING,\u202fDISCLOSURE, RETENTION AND/OR DESTRUCTION OF YOUR PERSONAL INFORMATION BY CHOOSING TO NOT REGISTER AN ACCOUNT AND THEREFORE NOT ACCESSING ANY OF THE SERVICES. ONCE\u202fYOU HAVE GIVEN\u202fYOUR CONSENT TO LIFEWORKS,\u202fYOU MAY WITHDRAW\u202fYOUR CONSENT IN WHOLE OR IN PART AT ANY TIME BUT ANY WITHDRAWAL OF YOUR CONSENT WILL AFFECT THE SERVICES THAT LIFEWORKS IS ABLE TO PROVIDE TO YOU, AND MAY LIMIT YOUR ABILITY TO USE FEATURES ON THE WEBSITE AND/OR THE APP. IF YOU WITHDRAW YOUR CONSENT ENTIRELY WE MAY TERMINATE YOUR ACCOUNT IMMEDIATELY.\u00a0\n7.3\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fEXCEPT WHERE PROHIBITED OR LIMITED BY LAW, BY CREATING AN ACCOUNT AND AGREEING TO THESE TERMS OF USE, YOU RELEASE LIFEWORKS FROM ANY AND ALL LIABILITY ARISING FROM OUR COLLECTION, USE, DISCLOSURE, PROCESSING, RETENTION AND/OR DESTRUCTION OF YOUR PERSONAL INFORMATION PURSUANT TO THESE TERMS OF USE AND IN OUR PRIVACY POLICY (A CURRENT COPY OF WHICH IS AVAILABLE AT\u202fWWW.LIFEWORKS.COM).\u00a0\nSection 8.\u202fRETAILERS", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-15", "text": "Section 8.\u202fRETAILERS\u00a0\n8.1\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe may, as part of the Services, provide (via the Website or App) links to the websites of one or more participating Retailers of products or services. The number and identity of the Retailers may change from time to time, at our discretion, and the participation of any Retailer shall not be deemed to be an endorsement of such Retailer by us. By following web links on our Website or App you may choose to purchase goods or services or obtain a Reason Code for redemption against purchases from the Retailers concerned. Any purchases that you make from a Retailer will be subject to their terms and conditions and it is your responsibility as a consumer to carefully review those terms and conditions. \u202fWith respect to Retailers, you acknowledge and agree that:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fwe shall not be responsible for any act or omission of a Retailer;\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fwe do not endorse the goods or services made available by a Retailer and it is your responsibility to satisfy yourself as to the quality and suitability of such products or services, the specific terms of their sale and the reliability and creditworthiness of the Retailer;\u00a0\n(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fany information appearing on the Website or the App regarding a Retailer (the \u201cRetailer Information\u201d) is provided by that Retailer, constitutes a representation by that Retailer, and is the sole responsibility of that Retailer;", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-16", "text": "(d)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fwe are not responsible for any Retailer Information;\u00a0\n(e)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fif you choose to purchase goods or services or obtain a Reason Code for redemption against purchases from a Retailer: (1) your purchase will be pursuant to contract between you and the Retailer alone, on the terms agreed between you and the Retailer; and (2) LifeWorks shall not be a party to such contract and neither shall we be responsible in any way for ensuring the Retailer\u2019s performance under that contract or for the quality or safety of any goods or services you receive from that Retailer, including pursuant to that contract;\u00a0\n(f)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202four obligation to pay any CashBack to you relating to your purchase of eligible goods or services from a Retailer shall be dependent on the Retailer first paying us the applicable Retailer Commission (see Section 9.1 of these Terms of Use) and we shall not be responsible or liable to you for ensuring payment to you (or assuming responsibility to cover any non-payment to us) of the applicable Retailer Commission from the Retailer to us (although this does not alter or limit our express obligation under these Terms of Use to pay you the applicable CashBack arising from a Retailer Commission that has actually been paid to us in cleared funds); and", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-17", "text": "(g)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fin the event of any problem with any product or service purchased by you from a Retailer, all queries and disputes relating to such defective products or services should be directed to the Retailer concerned except for queries relating solely to CashBack, which should be directed to LifeWorks by emailing us at\u202fsupport@lifeworks.com.\u00a0\nSection 9.\u202fCASHBACK (APPLICABLE ONLY WHERE AVAILABLE IN YOUR COUNTRY AND SUBSCRIBED TO BY YOUR SPONSORING ORGANISATION)\u00a0\n9.1\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWhen using the Website or the App, you will be able to see the amount of CashBack available for a particular transaction with a Retailer. The amount of CashBack available will vary from time to time and will be dependent upon the specified transaction. CashBack payable by us to you in relation to any qualifying transaction entered into by you with a Retailer represents a portion of the amount payable to us (our \u201cRetailer Commission\u201d) by or on behalf of the relevant Retailer under the terms of the agreement between us and the Retailer (or its subcontractors) with respect to the qualifying transaction between you and that Retailer. Our obligation to pay CashBack to you is entirely set forth in these Terms of Use and no other document or instrument.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-18", "text": "9.2\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe will notify you and credit your CashBack Wallet when we receive the Retailer Commission from the applicable Retailer with respect to the qualifying transaction between you and that Retailer. Once you have been notified that you have CashBack available to you, you may withdraw CashBack by notifying us in accordance with these Terms of Use and by following the instructions on the Website or App;\u202fprovided,\u202fhowever, that your CashBack Wallet must hold at least $5.00 (the \u201cMinimum Amount\u201d) prior to any withdrawal. \u202fWhile CashBack amounts may vary, the minimum amount of CashBack you may withdraw is the Minimum Amount.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-19", "text": "9.3\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fAll CashBack Wallet withdrawals shall be paid to a valid PayPal account designated by you or such other payment or redemption options as we may offer to you from time to time in our sole discretion;\u202fprovided,\u202fhowever, that we reserve the right to charge a withdrawal fee if we offer any method of withdrawing cash from your CashBack Wallet.\u202f You will be notified of such withdrawal fees before you are charged. When requesting a withdrawal, you must provide details of the PayPal account or other redemption account where you wish to receive your CashBack withdrawals (your \u201cCashBack Preference\u201d). You may withdraw some or all of the available CashBack in your CashBack Wallet using your CashBack Preference at any time subject to the provisions of this Section 9. If enabled as part of your Account specifications, you may also choose to withdraw CashBack automatically. It is your responsibility to ensure that your CashBack Preference is in good standing and able to receive CashBack withdrawals (including automatic withdrawals) while your Account is active.\u202f\u202fYOU ACKNOWLEDGE THAT IF YOU PROVIDE INCORRECT DETAILS FOR YOUR CASHBACK PREFERENCE, ANY PAYMENTS TO THAT NOMINATED ACCOUNT CANNOT BE REISSUED AND SHALL BE DEEMED BY US TO HAVE BEEN PAID IN FULL.\u00a0\n9.4\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fYou acknowledge and agree that CashBack will only be available in relation to (a) certain purchases designated by a Retailer where you complete the relevant purchase online by visiting that Retailer\u2019s website directly via the applicable link from the Website or App, (b) certain purchases of gift cards via the applicable link from the Website or App, or (c) where otherwise expressly detailed against a particular deal on the Website or App.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-20", "text": "9.5\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fNo CashBack will be available or payable to you (and, if the applicable Retailer Commission is paid to us, shall be forfeited to us) where:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyour CashBack account does not hold at least the Minimum Amount;\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyour purchase is made by any other means (including purchases made by phone or mail or by accessing the Retailer\u2019s website other than by means of the applicable web-link embedded on the Website or App);\u00a0\n(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyour transaction is cancelled for any reason after it has been entered into, including by the Retailer, and including circumstances in which the applicable goods are returned to the Retailer;\u00a0\n(d)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyour purchase is made fraudulently by you or on your behalf, or for the benefit of anyone other than you as the rightful User with respect to such transaction;\u00a0\n(e)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fwe or the Retailer have reasonable grounds to suspect that your purchase has been made fraudulently;\u00a0\n(f)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fin our sole discretion, we deem the CashBack to have been attributed to you in error;", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-21", "text": "(g)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyour Account has been inactive for at least 12 months;\u00a0\n(h)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fwe discover that you do not, or have ceased to, satisfy the qualifying criteria set out in set out in Section 5.1 of these Terms of Use; or\u00a0\n(i)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyour Account is deactivated for any reason (including when the SPO Agreement expires, or when we or your Sponsoring Organization terminates the SPO Agreement for any reason) and you have failed to claim the CashBack remaining in your CashBack Wallet within the time limit set out in Section 21.5 of these Terms of Use.\u00a0\n9.6\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe may provide functionality that allows you to link a particular credit card or debit card to your Account, and qualifying transactions with Retailers made using that card may trigger specific CashBack deals which shall be notified to you through the Website or App. It is your responsibility to ensure that only authorised individuals use a credit card or debit card linked to your Account.\u00a0\n9.7\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fYou acknowledge and agree that:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202ftracking amounts that should be credited to your CashBack Wallet requires us to rely on third-party systems used by the Retailer over which we have no control, and which necessitates our sharing at least some of your Personal Information with Retailers (including via such third-party systems); and", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-22", "text": "(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyour entitlement to CashBack may be affected (and, in some cases, prevented altogether) by certain settings or software products installed on your computer or mobile device which prevent the Retailer from tracking your actions, such as the blocking of cookies or the use of an anonymizer to access your Account or the Retailer\u2019s website.\u00a0\n9.8\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fIf a technical failure of the Retailer\u2019s systems, or an incompatibility with the settings on your computer or mobile device, prevents the Retailer from tracking the transaction by which you intend to qualify for the relevant CashBack, then the applicable CashBack may not be available from us and may not be payable to you. If we receive from a Retailer a Retailer Commission that is not properly attributed to a qualifying transaction by an attributed User, then the applicable CashBack will be forfeited to us.\u00a0\n9.9\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fYour ability to withdraw CashBack is subject to our having first received payment in cleared funds of the applicable Retailer Commission from the applicable Retailer. You acknowledge and agree that:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fwe are not responsible or liable to you for ensuring payment to us of any Retailer Commission by any Retailer;", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-23", "text": "(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fwhere a Retailer Commission is due to be paid to us by a Retailer, it may (in normal circumstances) take up to 90 days before we receive payment of the Retailer Commission from the Retailer, but this will depend on the specific Retailer concerned and in practice the time it takes the Retailer to make payment of the Retailer Commission to us may exceed 90 days; and\u00a0\n(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fwe will not be obliged to pursue a Retailer for payment of any Retailer Commission but may in our absolute discretion choose to do so (although we would not normally do so until at least 90 days have passed since the qualifying action took place that gave rise to the Retailer Commission concerned). You may choose, at your own cost and expense, to pursue a Retailer for CashBack you may be entitled to receive directly, including without limitation, where we determine not to pursue a Retailer for a payment of any Retailer Commission that would ultimately have been payable, in whole or in part as CashBack to you;\u202fprovided,\u202fhowever, that under no circumstances will you be authorized to assert that you are a third-party beneficiary of any agreement between us and any Retailer.\u00a0\n9.10\u202f\u202f\u202f\u202f\u202f\u202f\u202fIf due to a technical, administrative, or other error, the CashBack balance in your CashBack Wallet exceeds the correct value, then you must inform us immediately. You are not permitted to withdraw CashBack that you are not eligible to receive, and we reserve the right to set off such ineligible withdrawals against future CashBack you may become eligible to receive.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-24", "text": "9.11\u202f\u202f\u202f\u202f\u202f\u202f\u202fIn our sole discretion, and subject to the SPO Agreement with your Sponsoring Organization or the Services your Sponsoring Organization has subscribed to, we may offer certain Users enhanced CashBack programs or other special deals from time to time. Any such enhanced CashBack programs shall be payable monthly in arrears and shall be available for withdrawal from the User\u2019s CashBack Wallet after the applicable Retailer confirms completion of the User\u2019s qualifying transaction.\u00a0\n9.12\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe reserve the right to cancel and repossess any enhanced CashBack made available in a User\u2019s CashBack Wallet if the qualifying transaction is altered because of a return or refund or we reasonably suspect fraudulent activity.\u00a0\n9.13\u202f\u202f\u202f\u202f\u202f\u202f\u202fUnless expressly stated to the contrary in these Terms of Use, all terms that apply to CashBack shall also apply to enhanced CashBack.\u00a0\n9.14\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe reserve the right to modify, alter, withdraw, terminate, or otherwise cancel any offer of enhanced CashBack at our discretion at any time;\u202fprovided,\u202fhowever, that this shall not affect a User\u2019s right to any enhanced CashBack credited to your CashBack Wallet prior to the date of our modification, alteration, withdrawal, termination or cancellation.\u00a0\nSection 10.\u202fREWARDS- TERMS APPLICABLE TO\u202fUSERS (APPLICABLE ONLY WHERE AVAILABLE IN YOUR COUNTRY AND SUBSCRIBED TO BY YOUR SPONSORING ORGANISATION)\u00a0\n10.1\u202f\u202f\u202f\u202f\u202f\u202f\u202fSpot Rewards.\u202f If your Sponsoring Organization has subscribed for Spot Rewards:", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-25", "text": "(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fYour Sponsoring Organization may allocate a Spot Reward to you from time to time from an account funded by your Sponsoring Organization.\u202f Spot Rewards may be issued in denominations ranging from $10 up to $500 (or any other denomination which we may make available to your Sponsoring Organization pursuant to the SPO Agreement from time to time). If your Sponsoring Organization allocates a Spot Reward to you we will notify you by email or, alternatively, by push notification if your device is set up to accept and display such push notifications.\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fOnce a Spot Reward has been allocated to your Account, you will receive that Spot Reward as credit in the rewards account associated with your Account (your \u201cRewards Account\u201d).\u202f\u202fSPOT REWARDS MUST BE REDEEMED WITHIN 12 MONTHS OF ALLOCATION TO YOUR REWARDS ACCOUNT. ANY SPOT REWARD ALLOCATED TO YOU AND NOT REDEEMED WITHIN THE PERIOD OF 12 MONTHS WILL EXPIRE AND THE RELEVANT FUNDS BE FORFEITED TO US.\u202f IF YOU CLOSE YOUR ACCOUNT FOR ANY REASON, YOU SHALL HAVE 90 DAYS FROM THE DATE OF CLOSURE TO REDEEM ANY SPOT REWARDS IN THE YOUR REWARDS ACCOUNT AFTER WHICH ANY UNREDEEMED SPOT REWARDS SHALL BE FORFEITED TO US. In this event, we shall have no further liability to you in relation to the relevant Spot Reward. You may redeem Rewards in your Rewards Account in accordance with Section 10.6(b) below.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-26", "text": "(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fSpot Rewards may constitute taxable income to you and may be subject to other withholding requirements imposed by local taxing authorities on you or your Sponsoring Organization.\u202f LifeWorks makes no representations or warranties about any tax requirements or tax consequences that may or may not apply to Spot Rewards.\u00a0\n10.2\u202f\u202f\u202f\u202f\u202f\u202f\u202fSpot Rewards Errors.\u202f If a Spot Reward is allocated to your Account as a result of our error:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe reserve the right to revoke the entire Spot Reward at any time thereafter without prior notice to you and you will not be entitled to redeem the relevant Spot Reward.\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fIf the error is an incorrect denomination (i) we reserve the right to revoke that portion of the Spot Reward that exceeds the correct denomination allocated by your Sponsoring Organization, and (ii) we will otherwise correct any under-allocation upon confirmation of our under-allocation from your Sponsoring Organization.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-27", "text": "(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe will notify you as soon as reasonably practicable to do so. If by the time of our notification you have already redeemed the Spot Reward, we will no longer be under any obligation to supply your selected Redemption Option (The method you selected to receive your reward, such as a gift card). If we have already sent the Redemption Option to you, we may ask you to return it to us, in which event you shall return it to us at our cost within 30 days of the date of our written notice requiring you to do so.\u202f Where applicable, on receipt of the returned Redemption Option, we shall reallocate the Spot Reward to you in the correct denomination with effect from that date.\u00a0\n10.3\u202f\u202f\u202f\u202f\u202f\u202f\u202fChanges to Spot Rewards Program.\u202f Subject to the SPO Agreement, we may at our discretion, suspend or discontinue the Spot Rewards program applicable to you at any time for any reason. Where possible, we will notify you in advance.\u202f If we suspend or discontinue the Spot Rewards program applicable to you, your sole and exclusive remedy will be that we may leave your Spot Rewards in your Rewards Account or we may, in our sole and absolute discretion, transfer your Spot Rewards to your CashBack Wallet.\u00a0\n10.4\u202f\u202f\u202f\u202f\u202f\u202f\u202fWellbeing Rewards.\u202f If your Sponsoring Organization has subscribed for Wellbeing Rewards:", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-28", "text": "(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fYou may achieve Wellbeing Rewards by completing designated activities set forth on the Website or App (for example, completing an assessment questionnaire, reading snackable content or participating in a challenge).\u202f For a full listing of Wellbeing Rewards, including points per activity, reward tiers and other incentives and challenges, please refer to help.lifeworks.com. \u202fWe may modify Wellbeing Rewards points, tiers, activities, challenges or other program elements from time to time at our discretion, including to focus Users on specific goals or in response to aggregate User experience data or other feedback we receive.\u202f Wellbeing Rewards points, tiers, activities, challenges and other program elements may vary depending on your location.\u202f Your Sponsoring Organization may also create specific activities for their employees to achieve additional Wellbeing Rewards.\u202f\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWhen you achieve Wellbeing Rewards, you will receive that Wellbeing Reward as a credit in your Rewards Account.\u202f You may redeem Rewards in your Rewards Account in accordance with Section 10.6(b) below.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-29", "text": "10.5\u202f\u202f\u202f\u202f\u202f\u202f\u202fOther Rewards Programs.\u202f We may, from time to time develop other Rewards programs and offer them to Sponsoring Organizations.\u202f If your Sponsoring Organization subscribes for one or more of these other Rewards programs (collectively the \u201cOther Rewards\u201d), you may be asked to provide your consent to a separate set of terms and conditions applicable to such Other Rewards programs.\u202f When you accumulate, achieve or otherwise earn Other Rewards, your Other Rewards will be allocated to your Account and you will receive those Other Reward as credits in your Rewards Account.\u202f You may redeem Other Rewards in your Rewards Account in accordance with Section 10.6(b) below.\u00a0\n10.6\u202f\u202f\u202f\u202f\u202f\u202f\u202fHow Users Redeem Rewards.\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fYou may redeem any Rewards in your Rewards Account by selecting a redemption option on the Website or App (a \u201cRedemption Option\u201d) and complying with requirements, instructions and restrictions applicable to such Redemption Option.\u202f Your selection is final. Once you have chosen a Redemption Option, you may not change, cancel or seek a refund for your selection.\u202f However, if you have selected a Redemption Option and that Redemption Option becomes unavailable for any reason, we will notify you and you will be entitled to select a different Redemption Option, which shall be your sole and exclusive remedy in these circumstances.\u202f Redemption Options are not transferable and may not be redeemed for cash.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-30", "text": "(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe will deduct the stated value of your Redemption Option selection from your Rewards Account.\u202fWe will electronically deliver the Redemption Option you selected to the email address currently linked to your Account. The time for delivery will vary depending on the Redemption Option you select (and may also depend on the Retailer or other vendor of your Redemption Option), but we will endeavour to deliver the Redemption Option within 14 days of the date of your redemption selection.\u00a0\n(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fThe variety of Redemption Options available to you may change from time to time; we do not guarantee that any Redemption Options available from time to time on our Website or App will always be available and we reserve the right to cease to offer or substitute any Redemption Option offered on our Website or App at any time, including where a Redemption Option has been selected but has not yet been issued, in our sole discretion.\u00a0\n(d)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fRedemption Options that consist of gift cards or experience vouchers are subject to all applicable laws and any other terms and conditions applicable to such gift cards or experience vouchers by the applicable Retailer, including expiration dates or other use limitations imposed by the applicable Retailer.\u202f We have no control over Retailers, and we have no liability to you whatsoever in respect of any Retailer\u2019s terms and conditions or any Retailer\u2019s requirements or obligations concerning expiry dates under applicable law.\u202f\u202fYOU HAVE THE SOLE RESPONSIBILITY TO READ AND UNDERSTAND ANY DOCUMENTATION OR REQUIREMENTS MADE AVAILABLE TO YOU BY RETAILERS, PARTICULARLY IN RELATION TO ANY EXPIRATION DATES WHICH MAY APPLY TO SUCH RETAILER\u2019S PRODUCTS OR SERVICES.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-31", "text": "(e)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWith respect to all Retailers, you acknowledge and agree that:\u00a0\nLifeWorks shall not be responsible for any act, omission or default of a Retailer;\u00a0\nwe do not endorse the goods or services made available by a Retailer;\u00a0\nit is your responsibility to satisfy yourself as to the quality and suitability of such products or services for your specific needs, the specific terms of such Retailer\u2019s offer, and the reliability and creditworthiness of the Retailer; and\u00a0\nany information appearing on the Website or App that is provided by a Retailer remains the sole responsibility of that Retailer.\u00a0\n(f)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fIf you use your Redemption Option to purchase goods or services from a Retailer:\u00a0\nyour purchase will be on the basis of a contract between you and the Retailer alone, on the terms agreed between you and the Retailer;\u00a0\nwe will not be a party to that contract and we will not be responsible in any way for the performance of that contract by the Provider or for the quality or safety of any such goods or services sold by the Provider; and\u00a0\nin the event of a problem with any Redemption Option or product or service purchased by you from a Provider, you shall direct all queries to the Provider concerned.\u00a0\nSection 11.\u202fREWARDS - TERMS APPLICABLE TO SPONSORING ORGANIZATIONS AND THEIR ADMINISTRATORS (APPLICABLE ONLY WHERE AVAILABLE IN YOUR COUNTRY AND SUBSCRIBED TO BY YOUR SPONSORING ORGANISATION)", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-32", "text": "11.1\u202f\u202f\u202f\u202f\u202f\u202f\u202fYou acknowledge and agree that for any of your Sponsored Users or their related Dependent Users to become eligible to receive and redeem a Reward, such Sponsored User or Dependent User must satisfy the qualifying criteria set out in Section 5.1 of these Terms of Use and the receipt and redemption of any Reward by such Sponsored User or Dependent User shall at all times be subject to full compliance with these Terms of Use by such Sponsored User or Dependent User .\u202f You are hereby deemed to be aware of the restrictions and limitations on Rewards applicable to Sponsored Users as set forth in Section 10, including without limitation:\u00a0\nSection 10.1(b) regarding the expiration of unredeemed Spot Rewards after 12 months and expiration of unredeemed Spot Rewards 90 days after Account closure;\u00a0\nSection 10.1(c) regarding the potential tax consequences of Spot Rewards;\u00a0\nSection 10.2 regarding remedies available to Sponsored Users for our errors in allocating Spot Rewards;\u00a0\nSection 10.3 regarding a suspension or cancellation of the Spot Rewards program applicable to your Sponsored Users;\u00a0\nSection 10.6(c) regarding changes in the availability of Redemption Options; and\u00a0\nSections 10.6(d),10.6(e), and 10.6(f) regarding our limited relationship with and control over Retailers who provide the Redemption Options.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-33", "text": "11.2\u202f\u202f\u202f\u202f\u202f\u202f\u202fSponsoring Organizations who have subscribed for Spot Rewards shall administer the Spot Rewards program in accordance with the terms and conditions set forth in the SPO Agreement or any other agreement between the Sponsoring Organization and us governing the Spot Rewards program.\u202f If, as a SPO Administrator, you do not have a direct SPO Agreement with us and you receive our Services via a third-party platform, then you acknowledge and agree that the further provisions of this Section11.2 shall at all times apply to your use of the Spot Rewards program:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fYou may allocate Spot Rewards to one or more of your Sponsored Users only after you have transferred sufficient cleared funds to us and such funds are showing as an available balance in your Sponsoring Organization\u2019s Spot Rewards Account (the \u201cSpot Rewards Account\u201d).\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fTo deposit funds into your Spot Rewards Account, you must first contact us to notify us of the details of the deposit and to obtain a unique transaction reference number. You must then make a bank transfer to our nominated bank account and reference that unique transaction reference number in your transfer instructions.\u202fWhen we receive your cleared funds, we will apply those funds (after applying any currency conversion fees or other transfer related charges) to your Spot Rewards Account at which point the funds will show as an available balance in your Spot Rewards Account.\u202f We shall process your payments as soon as reasonably practicable, but you acknowledge and accept that all deposits are subject to banking processes and timeframes outside our control.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-34", "text": "(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fAll funds in your Spot Rewards Account shall be held by us on your behalf until such time as (i)\u202fyour funds are exhausted as a result of your allocation of Spot Rewards or (ii)\u202fyou withdraw the funds from your Spot Rewards Account in accordance with Section 11.2(g).\u00a0\n(d)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWhen you allocate a Spot Reward to a Sponsored User, we shall transfer funds equivalent to the denomination of the Spot Reward from your Spot Rewards Account to the Rewards Account of the applicable Sponsored User and thereafter shall continue to hold such funds on behalf of the Sponsored User until such time as that Sponsored User redeems the Spot Reward or the Spot Reward expires or is otherwise revoked or forfeited in accordance with the further provisions of this Section 11.\u00a0\n(e)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fTo allocate a Spot Reward to a Sponsored User, you must log in to your SPO Administrator account, select the Spot Rewards menu, select the applicable Sponsored User, select the desired denomination and submit the order.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-35", "text": "(f)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fSpot Rewards allocated by you to a Sponsored User cannot be cancelled or reallocated by you after you have submitted your allocation choices to us. We accept no responsibility whatsoever for any loss suffered by you or any Sponsored User resulting from any allocation of a Spot Reward except to the extent that an incorrect allocation arises directly from an error on our part, in which event we shall attempt to recover the incorrectly allocated Spot Reward and/or reallocate the relevant Spot Reward to the correct Sponsored User.\u202f In any event, our total liability shall be limited to a sum equivalent to the denomination of the Spot Reward, or that portion of it, incorrectly allocated and we shall deposit such sums in your Spot Rewards Account.\u00a0\n(g)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fYou may withdraw any unallocated funds from your Spot Rewards Account at any time by making a withdrawal request to us in writing. We shall transfer the relevant funds to the Sponsoring Organization bank account nominated by you at the time of the withdrawal request. We shall use commercially reasonable efforts to complete the withdrawal within 14 days of the withdrawal request. All withdrawals shall be subject to a processing fee identified in your SPO Agreement, or if not so defined, equal to at least $100 or \u00a3100 (as applicable to the Territory identified in the SPO Agreement) or 10% of the funds withdrawn, whichever is higher (the \u201cWithdrawal Processing Fee\u201d). The Withdrawal Processing Fee shall be automatically deducted from the value of the funds withdrawn. We reserve the right to require reasonable and satisfactory evidence of the Sponsoring Organization\u2019s authorization to withdraw funds from your Spot Rewards the before processing the withdrawal.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-36", "text": "(h)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe may in the future introduce functionality allowing you to make deposits and withdrawals directly through your Sponsoring Organization account, whereupon you shall be entitled to make use of such functionality as an alternative to the processes described in Section 11.2(b);\u202fprovided,\u202fhowever, that the provisions of this Section 11 (including without limitation the Withdrawal Processing Fee) shall otherwise apply to deposits and withdrawals made using such functionality.\u00a0\nSection 12.\u202fRECOGNITION\u00a0\n12.1\u202f\u202f\u202f\u202f\u202f\u202f\u202fIf your Sponsoring Organization has subscribed to the User recognition feature of our Services (the \u201cRecognition Features\u201d), you will be able to recognize the contribution of your co-workers through our Website and App (\u201cRecognition\u201d).\u202f The Recognition Features also allow Users to comment on the input of people with whom they work.\u202fAny content you post must be in compliance with the restrictions set forth in these Terms of Use, including as set forth in Section 15.\u202f\u00a0\n12.2\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe track and aggregate information concerning your usage of the Recognition Features and any Recognition you receive.\u202f This information is aggregated with information concerning other Sponsored Users related to your Sponsoring Organization on a monthly basis to create a summary table showing those Sponsored Users who have received the most Recognition.\u00a0\nSection 13.\u202fEAP AND WELLNESS", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-37", "text": "Section 13.\u202fEAP AND WELLNESS\u00a0\n13.1\u202f\u202f\u202f\u202f\u202f\u202f\u202fThe information contained on the Website and App is presented to Users for educational purposes. Except to the extent permitted by applicable law, LifeWorks disclaims any fiduciary duties and makes no warranties as to the accuracy or completeness of the information and assumes no liability for errors or omission in the content. The information on Website and App should not be relied on to suggest an authoritative course of action for an individual with legal, financial, educational, medical, or mental health concerns or to replace a consultation with a qualified expert in the field, such as an attorney, accountant, teacher, physician, health care provider, or therapist. All Users should consult with a physician or other qualified professional before engaging in changes to diet, physical activity levels or other similar lifestyle or behavioural changes.\u202f\u00a0\n13.2\u202f\u202f\u202f\u202f\u202f\u202f\u202fIF YOU ARE EXPERIENCING A CRISIS SUCH AS A MEDICAL EMERGENCY, OR YOU ARE HAVING THOUGHTS OF SUICIDE OR VIOLENCE, OR THINK YOU MAY PRESENT A DANGER TO YOURSELF OR OTHERS, OR IF YOU ARE IN AN ABUSIVE RELATIONSHIP OR ARE CONCERNED ABOUT DOMESTIC, CHILD OR ELDER ABUSE, PLEASE CONTACT THE APPROPRIATE EMERGENCY SERVICES OR AUTHORITIES PROMPTLY.\u202f\u00a0\nSection 14.\u202fWHAT USERS ARE\u202fNOT ALLOWED TO DO\u00a0\n14.1\u202f\u202f\u202f\u202f\u202f\u202f\u202fOur Services are provided solely for non-commercial and personal use by Users. You may not:", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-38", "text": "(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fallow anyone to access or use your Account, including for your own personal economic gain or personal commercial benefit;\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202frepublish, redistribute or re-transmit our Website or App for any reason, including for your own personal economic gain or personal commercial benefit;\u00a0\n(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fredistribute or resell any Services to any other person or entity for any reason, including for your own personal economic gain or personal commercial benefit;\u00a0\n(d)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fuse our Website, App or Services in any manner that defrauds anyone (including without limitation us, any of our affiliates and any Retailer), including by using a method of payment you are not authorized to use such as credit card you are not authorized to use or otherwise not validly issued to you;\u00a0\n(e)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fcopy, resell or resupply, reverse engineer, de-compile or create derivative works of any part of our Website or App, or any part of the software that makes up our Website or App regardless of how you obtained access to such software;\u00a0\n(f)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fuse our Website, App or Services in any way that may damage our brand reputation or trustworthiness or that of any of our affiliates or any Retailer;", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-39", "text": "(g)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fviolate any applicable law or regulation through your use of our Website, App or Services;\u00a0\n(h)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fcopy or store our Website or App other than for your own non-commercial, personal use (as may occur incidentally in the normal course of use by your browser or mobile device);\u00a0\n(i)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fcopy or store our Website or App on a server or other storage device connected to a network or create a database by systematically downloading and storing any data from our Website or App;\u00a0\n(j)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fremove or change any content of the Website or App or attempt to circumvent any security measure or interfere with the proper working of the Website or App or any servers on which they are hosted; or\u00a0\n(k)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fotherwise do anything with our Website, App or Services not expressly permitted by these Terms of Use.\u00a0\n14.2\u202f\u202f\u202f\u202f\u202f\u202f\u202fBy creating an Account you agree to personally compensate us fully for any loss, damage or expense suffered or incurred by us as a result of any claim arising from or in relation to your breach of any of the prohibitions set forth in Section 14.1 above or any other any other provision in these Terms of Use;\u202fprovided,\u202fhowever, that the foregoing compensation obligation shall not apply personally to SPO Administrators or Pass-Through Administrators.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-40", "text": "Section 15.\u202fPOSTING CONTENT\u00a0\n15.1\u202f\u202f\u202f\u202f\u202f\u202f\u202fBy creating an Account or using our Website, App or Services you accept sole responsibility for:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fany and all content posted from your Account (whether by you or others who access your Account, whether or not you are aware of their access) to the Website or App; and\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fany and all activity through your Account when using the Website, App or Services;\u00a0\nand you agree to personally compensate us fully for any loss, damage or expense suffered or incurred by us as a result of any claim arising from or in relation to any such content or activity\u202fprovided,\u202fhowever, that the foregoing compensation obligation shall not apply personally to SPO Administrators or Pass-Through Administrators.\u00a0\n15.2\u202f\u202f\u202f\u202f\u202f\u202f\u202fSubject to any applicable law to the contrary, if you choose to upload content via the Website or App then you must:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fkeep any postings relevant to the purpose of the forum;\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fnot submit any content that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive, or which infringes the intellectual property rights or any other rights of any third party;", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-41", "text": "(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fnot submit any content that contains any viruses or other code that has contaminating or destructive elements;\u00a0\n(d)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fnot submit any content containing any form of advertising; and\u00a0\n(e)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fnot impersonate or misrepresent an affiliation with, any person or entity.\u00a0\n15.3\u202f\u202f\u202f\u202f\u202f\u202f\u202fBy creating an Account you acknowledge and agree that:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fwe do not monitor or moderate any content posted by you or any other Users;\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fwe do not monitor your use of the Website, App or Services or such use by any other Users; and\u00a0\n(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fwe shall not be liable to you or any other User for, or in relation to, any such content or use (including any inappropriate, false or misleading content posted by you or other Users of the Website, App or Services).\u00a0\n15.4\u202f\u202f\u202f\u202f\u202f\u202f\u202fSPO Administrators and Pass-Through Administrators acknowledge that Sponsoring Organizations shall at all times remain primarily responsible for any moderation or monitoring of any content posted by any Users. However, we reserve the right, in our sole discretion, to delete any content posted by Users.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-42", "text": "15.5\u202f\u202f\u202f\u202f\u202f\u202f\u202fComplaints about the content of any posting must be sent to\u202fsupport@lifeworks.com and must contain details of the specific posting giving rise to the complaint.\u00a0\nSection 16.\u202fNEWSLETTER; OTHER EMAIL NOTICES AND COMMUNICATIONS TO USERS\u00a0\nWith your consent (to the extent required under applicable law) we may occasionally send a newsletter to you at the email address associated with your Account.\u202fSuch newsletters may contain details of offers from Retailers. You will be given the option to opt out of receiving these newsletters.\u00a0\nSection 17.\u202fEXTERNAL LINKS\u00a0\n17.1\u202f\u202f\u202f\u202f\u202f\u202f\u202fThe Website and App may provide links to other websites (including websites of Retailers) as part of the Services we provide to Users, including for educational purposes. Users should exercise discretion when accessing links to other websites through the Website or App.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-43", "text": "17.2\u202f\u202f\u202f\u202f\u202f\u202f\u202fLIFEWORKS MAKES NO REPRESENTATIONS CONCERNING OPERATION OR CONTENT OF THESE EXTERNAL WEBSITES AND IS NOT RESPONSIBLE FOR THE QUALITY OF INFORMATION ON ANY SUCH EXTERNAL WEBSITES OR ANY LINK CONTAINED IN SUCH EXTERNAL WEBSITES. THESE LINKS MAY LEAD UNINTENTIONALLY TO SITES CONTAINING INFORMATION THAT SOME PEOPLE MAY FIND INAPPROPRIATE OR OFFENSIVE. THESE LINKS MAY ALSO LEAD TO SITES THAT CONTAIN INACCURATE INFORMATION, FALSE OR MISLEADING ADVERTISING, OR INFORMATION THAT VIOLATES COPYRIGHT, LIBEL, OR DEFAMATION LAWS. THE SERVICES, PRODUCTS, AND RESOURCES AVAILABLE FROM THESE WEBSITES ARE NOT ENDORSED IN ANY WAY BY LIFEWORKS, NOR DOES LIFEWORKS ENDORSE ANY OF THE SPONSORS OR ADVERTISERS ON THESE SITES.\u202f\u00a0\nSection 18.\u202fAVAILABILITY AND OPERATION OF THE SERVICES, WEBSITE AND APP\u00a0\n18.1\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe will use commercially reasonable efforts to make the Services, Website and App available for use by you for as much of the time as is reasonably possible, but we do not give or enter into any condition, warranty, or other term to the effect that the Services, Website or App are or will be:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202favailable all of the time;\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202favailable on a continuous or uninterrupted basis;", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-44", "text": "(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202ffree from errors, defects, viruses or other destructive elements; or\u00a0\n(d)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fin compliance with any particular standard(s).\u00a0\n18.2\u202f\u202f\u202f\u202f\u202f\u202f\u202fBy creating an Account and using the Website or App, you agree to the extent permitted by applicable law that we will not be liable to you for any unavailability of or defect in our Services, App or Website (however temporary), including due to scheduled maintenance, upgrades, security, legal or business reasons, and/or reasons beyond our control (such as hardware or software failures, other interruptions of internet service, or Retailer website unavailability).\u00a0\n18.3\u202f\u202f\u202f\u202f\u202f\u202f\u202fIt is your responsibility to implement appropriate information technology security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of the Website, App and their contents.\u00a0\nSection 19.\u202fINTELLECTUAL PROPERTY RIGHTS\u00a0\n19.1\u202f\u202f\u202f\u202f\u202f\u202f\u202fAll intellectual property rights in or relating to the Services, Website and App (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned by us or our licensors. You are given a non-exclusive license to use the intellectual property rights concerned only to the extent necessary to enable you to receive the Services and to use the Website and App in accordance with these Terms of Use. You acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of receiving the Services or by using the Website and/or App.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-45", "text": "19.2\u202f\u202f\u202f\u202f\u202f\u202f\u202fThe Website or App may contain code, commonly referred to as open source software, which is distributed under any of the many known variations of open source license terms, including terms which allow the free distribution and modification of the relevant software\u2019s source code or which require all distributors to make such source code freely available upon request, including any contributions or modifications made by such distributor (collectively, \u201cOpen Source Software\u201d). Please note that, to the extent that the Website or App contains any Open Source Software, that element only is licensed to you under the relevant license terms of the applicable third-party licensor (the \u201cOpen Source License Terms\u201d) and not under these terms, and you accept and agree to be bound by such Open Source License Terms. A copy of the source code for any Open Source Software contained on the Website or App and the relevant Open Source License Terms will be made available to you upon request.\u00a0\n19.3\u202f\u202f\u202f\u202f\u202f\u202f\u202fYou agree that, by submitting any content (not including health and contact information) via the Website or App, you grant us and our affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create and use derivative works from, distribute, perform and display such content (in whole or part), only within your Sponsoring Organization\u2019s network, in the understanding that such distribution, performance or display is intended for information purposes and will not have an economic, direct or indirect profit to the User. You also grant other Users within your Sponsoring Organization\u2019s network a non-exclusive license to view such content within your Sponsoring Organization\u2019s network.\u00a0\nSection 20.\u202fOUR LIABILITY", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-46", "text": "Section 20.\u202fOUR LIABILITY\u00a0\n20.1\u202f\u202f\u202f\u202f\u202f\u202f\u202fExcept as expressly set out in these Terms of Use, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Website or App, and to the fullest extent permitted by applicable law, all implied warranties, conditions or other terms of any kind are hereby excluded. To the fullest extent permitted by applicable law, we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else relying on the content of the Website and/or App.\u00a0\n20.2\u202f\u202f\u202f\u202f\u202f\u202f\u202fNothing in these Terms of Use shall exclude or limit our liability to you:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202ffor fraud or fraudulent misrepresentation; or\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202ffor any liability that may not, under applicable law, be excluded or limited. As such, the limitations of liability in these Terms of Use only apply to the extent permissible under applicable law.\n20.3\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe shall not be liable to you (whether such liability arises as a result of breach of contract, negligence, misrepresentation or for any other reason) for any loss or damage which arises as a result of:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fany act or omission of any Retailer, User, SPO Administrator, Pass-Through Administrator, Sponsoring Organization, or other third party;", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-47", "text": "(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fany failure in the tracking or provision of CashBack or Reward by or on behalf of any Retailer; or\u00a0\n(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fany circumstance which we cannot reasonably be expected to control.\u00a0\n20.4\u202f\u202f\u202f\u202f\u202f\u202f\u202fYou are solely responsible for protecting your login details and password and we will not be held liable for any loss or damage that may result from your failure to do so.\u00a0\n20.5\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe shall not be liable to you (whether such liability arises as a result of breach of contract, negligence, misrepresentation or for any other reason) for any business losses and any liability we do have for losses you suffer is strictly limited to losses which were reasonably foreseeable.\u00a0\n20.6\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe shall not be liable to you or to any Sponsoring Organization for any loss, damage, liability, cost, claim or expense that you or any Sponsoring Organization suffers, incurs or pays as a result of the suspension or termination by us of your access to and use of the Services.\u00a0\n20.7\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe shall not be liable to you or to any Sponsoring Organization for any tax liabilities that you or any Sponsoring Organization incur as a result of the Services you receive, and Sponsoring Organizations and Users are solely responsible for understanding and paying their own tax liabilities associated with or resulting from the Services.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-48", "text": "20.8\u202f\u202f\u202f\u202f\u202f\u202f\u202fIf you are accessing our Website or App from Australia or New Zealand, the provisions of this Section 20 are subject to your consumer rights under Australian or New Zealand law. Please refer to Appendix 3 of these Terms of Use for more information about your consumer rights under Australian or New Zealand law.\u00a0\u00a0\nSection 21.\u202fCLOSING YOUR ACCOUNT\u00a0\n21.1\u202f\u202f\u202f\u202f\u202f\u202f\u202fIf you wish to close your Account, please contact your Sponsoring Organization who can arrange to have your Account closed or submit a request at privacy.lifeworks.com. Please note that we may retain information concerning your Account in our records in accordance with our standard practices and in accordance with our Privacy Policy (a current copy of which is available at\u202fhelp.lifeworks.com). Closing your Account will not obligate us to delete such information except in due course under our practices and policies or where we are required to do so by applicable law.\u00a0\n21.2\u202f\u202f\u202f\u202f\u202f\u202f\u202fSponsoring Organization shall be primarily responsible for deactivating a User\u2019s Account if the User no longer wish to use the Services or no longer satisfies the qualifying criteria set out in Section 5.1. A User\u2019s Account can be deactivated by the SPO Administrator or Pass-Through Administrator in the \u201cManage User\u201d section on the admin panel of the Website. This does not affect our right to deactivate User Accounts as set out elsewhere in these Terms of Use.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-49", "text": "21.3\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe provide our Services to Users and Sponsoring Organization either under our SPO Agreement with the relevant Sponsoring Organization or under a contract between us and a third-party reseller of our Services who in turn has a contract with the relevant Sponsoring Organization. We may suspend or terminate (at our option) your access to and use of the Services in certain circumstances where your Sponsoring Organization or the relevant third-party reseller of the Services is in breach of their contract with us.\u00a0\n21.4\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe, or your Sponsoring Organization (as applicable), may close your Account if:\u00a0\n(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyou are in breach of these Terms of Use;\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyou cease to be an eligible User with respect to your Sponsoring Organization or we reasonably believe that to be the case;\u00a0\n(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyour Sponsoring Organization ceases to pay for the Services;\u00a0\n(d)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fyour Sponsoring Organization is in breach or other default of its contract with us or with any third-party reseller of our Services such as to justify termination of that contract;", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-50", "text": "(e)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fany third-party reseller of our Services via whom we provide our Services to you is in breach or other default of its contract with us such as to justify our termination of that contract; or\u00a0\n(f)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202ffor any other reason at our absolute discretion.\u00a0\n21.5\u202f\u202f\u202f\u202f\u202f\u202f\u202fYour Account and all of its content will be deleted 90 days after the date of its closure. Please ensure that any CashBack in your Account is remitted using your CashBack Preference and any Rewards in your Reward Account are redeemed before you close your Account. If your Account is closed for any reason, you will have 90 days from the date of its closure to claim any CashBack and redeem any Reward in your Rewards Account. Any CashBack that is not used or withdrawn and any Rewards that are not redeemed within this period, will be forfeited to us. The Minimum Amount requirement in Section 9.2 does not apply to your CashBack Wallet during the 90-day period after your Account is closed.\u00a0\nSection 22.\u202fGENERAL\u00a0\n22.1\u202f\u202f\u202f\u202f\u202f\u202f\u202fYou may not sub-license, transfer, or assign any of the rights or obligations under these Terms of Use.\u00a0\n22.2\u202f\u202f\u202f\u202f\u202f\u202f\u202fWe may subcontract or delegate the performance of any of our obligations to you. We may transfer or assign any of our rights or obligations to you to someone else.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-51", "text": "22.3\u202f\u202f\u202f\u202f\u202f\u202f\u202fThese Terms of Use, which include any other terms expressly referred to in them, represent the entire agreement between you and us in relation to this subject matter.\u00a0\n22.4\u202f\u202f\u202f\u202f\u202f\u202f\u202fAll notices given by you to us or vice-versa must be given by email or in writing to the address set out in Section 23. We may give notice to you at either the email or postal address you provide to us when placing an order.\u00a0\n22.5\u202f\u202f\u202f\u202f\u202f\u202f\u202fIf we fail to enforce, or delay in enforcing, any of our rights under these Terms of Use, that does not result in a waiver of the rights concerned.\u00a0\n22.6\u202f\u202f\u202f\u202f\u202f\u202f\u202fIf any provision of these Terms of Use is found to be unenforceable, it shall not affect the enforceability of any other provisions they contain.\u00a0\n22.7\u202f\u202f\u202f\u202f\u202f\u202f\u202fExcept as set forth in\u202fAppendix 3, these Terms of Use and our other terms incorporated by reference shall be governed by the laws of Ontario, Canada and the courts in Toronto, Canada, shall have exclusive jurisdiction to settle any disputes which may arise between you and us under these Terms of Use.\u202f\u202fPLEASE SEE ADDITIONAL INFORMATION THAT MAY APPLY TO YOU IN\u202fAPPENDIX 3 OF THESE TERMS OF USE.\u00a0\nSection 23.\u202fCONTACTING US\u00a0\nPlease submit any questions you have about these Terms of Use or any problems concerning the Website or App and their use to us by the following means:", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-52", "text": "(a)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fvia the Website;\u00a0\n(b)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fvia email at\u202fsupport@lifeworks.com;\u00a0\n(c)\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202fvia mail to the address set forth in Section 1.\u00a0\nYour queries will be handled by a LifeWorks representative promptly. We will endeavour to respond to your queries within 5 business days from the receipt of the query.\u00a0\u00a0\nAppendix 1\u00a0\nGLOSSARY OF DEFINED TERMS USED IN THESE TERMS OF USE\u00a0\nDEFINED TERM\u00a0\nDEFINITION OR LOCATION OF DEFINITION\u00a0\nAccount\u00a0\nWhat a User creates by logging into the Website or App, creating a Username and password, and accepting these Terms of Use.\u202f A User\u2019s Account contains all the information entered by the User in the User\u2019s profile\u00a0\nApp\u00a0\nOur mobile device application available for download from third-party app stores or as a mobile web application on the Website\u00a0\nCashBack\u00a0\nDefined in Section 4(c)\u00a0\nCashBack Preference\u00a0\nDefined in Section 9.3\u00a0\nCashBack Wallet\u00a0\nWhere all your cashback is displayed and stored.\u00a0\nWhenever you make a purchase through LifeWorks the cashback associated will appear in your wallet\u00a0\nEAP Services\u00a0\nThe employee assistance program and wellness services offered by LifeWorks and enabled by your Sponsoring Organization\u00a0\nHealth Risk Assessment\u00a0\nOur proprietary online health risk assessment tool based on a series of validated scales and lifestyle questions.\u202f This tool generates results summaries and provides informational content recommendations in real time.\u00a0\nMinimum Amount\u00a0\nDefined in Section 9.2\u00a0\nOpen Source Licence Terms", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-53", "text": "Minimum Amount\u00a0\nDefined in Section 9.2\u00a0\nOpen Source Licence Terms\u00a0\nDefined in Section 19.2\u00a0\nOpen Source Software\u00a0\nDefined in Section 19.2\u00a0\nOther Rewards\u00a0\nDefined in Section 10.5\u00a0\nPass-Through Administrator\u00a0\nDefined in Section 2.1\u00a0\nSponsored User\u00a0\nDefined in Section 2.1\u00a0\nDependent User\u00a0\nDefined in Section 2.1\u00a0\nPerks\u00a0\nThe CashBack, discounts, and other perks Services offered by LifeWorks and enabled by your Sponsoring Organization\u00a0\nPersonal Information\u00a0\nInformation about an identifiable User, including personal health information (as defined by applicable legislation)\u00a0\nPrivacy Policy\u00a0\nThe Privacy Policy posted on the Website and/or App, as updated from time to time, a current copy of which is available at\u202fwww.lifeworks.com.\u202f\u00a0\nReason Code\u00a0\nA barcode, QR code or other form of code such as a string of characters for the purposes of obtaining a discount for a purchase from a Retailer\u00a0\nRecognition\u00a0\nDefined in Section 12.1\u00a0\nRecognition Features\u00a0\nDefined in Section 12.1\u00a0\nRedemption Option\u00a0\nDefined in Section 10.6(a)\u00a0\nRetailer\u00a0\nA third-party retailer or service provider (including a restaurant or cinema) or other provider of discounts, gift cards or experience vouchers.\u202f The goods or services offered by participating Retailers are accessed via links on our Website or App to the Retailer\u2019s website\u00a0\nRetailer Commission\u00a0\nDefined in Section 9.1\u00a0\nRetailer Information\u00a0\nDefined in Section 8.1(c)\u00a0\nRewards Account\u00a0\nDefined in Section 10.1(b)\u00a0\nServices\u00a0\nDefined in Section 4\u00a0\nSnackable Content", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-54", "text": "Services\u00a0\nDefined in Section 4\u00a0\nSnackable Content\u00a0\nBrief, easily digestible, relevant digital content such as videos, short articles, or longer information pieces broken into a series or shorter articles, all designed for immediate clickable consumption by Users\u00a0\nSPO Agreement\u00a0\nAn agreement between us and a Sponsoring Organization (excluding these Terms of Use) under which LifeWorks makes the Services available to the Sponsoring Organization\u2019s Sponsored Users directly or indirectly via a third-party reseller\u2019s platform`\u00a0\nSpot Rewards Account\u00a0\nDefined in Section 11.2(a)\u00a0\nSponsored User\u2019s Rewards Account\u00a0\nDefined in Section 11.2(d)\u00a0\nSponsoring Organization\u00a0\nAn employer, plan sponsor, insurance company, labour union, trade organization, trade association, university, college, or other selective organization that directly subscribed for our Services under a SPO Agreement or that indirectly contracted to receive our Services via a third-party reseller of our Services\u00a0\nSpot Reward\u00a0\nDefined in Section 4(d)\u00a0\nTerms of Use\u00a0\nThese terms and conditions (together with any other terms incorporated into them by reference)\u00a0\nUser, you\u202for\u202fyour\u00a0\nDefined in Section 2.1\u00a0\nWe, us\u202for\u202four\u00a0\nDefined in Section 1\u00a0\nWebsite\u00a0\nOur website\u202fwww.lifeworks.com\u202f(and all subdomains)\u00a0\nWellbeing Reward\u00a0\nDefined in Section 4(e)\u00a0\nWithdrawal Processing Fee\u00a0\nDefined in Section 11.2(g)\u00a0\n\u202f\u00a0\nAppendix 2\u00a0\nNOTICE OF TERMS FROM THIRD-PARTY PROVIDERS:\u00a0\nPlease review and familiarize yourself with the following notices and required terms from our third-party service providers:\u00a0\nApple", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-55", "text": "Apple\u00a0\nIf any app that you download, access and/or use runs on Apple\u2019s iOS operating system:\u00a0\nthat app may only be accessed and used on a device owned or controlled by you or your employer and using Apple\u2019s iOS operating system, and only in accordance with Apple\u2019s usage rules published in Apple\u2019s app store terms of service;\u00a0\nYou acknowledge and agree that:\u00a0\nApple has no obligation at all to provide any support or maintenance services in relation to the App. If you have any maintenance or support questions in relation to the App, please contact LifeWorks, not Apple, using the Contacting Us details set forth in the Terms of Use above;\u00a0\nExcept as otherwise expressly set out in these terms, any claims relating to the possession or use of the App are between you and LifeWorks (and not between you, or anyone else, and Apple);\u00a0\nIn the event of a claim by a third party that your possession or use (in accordance with these terms) of the App infringes any intellectual property rights, Apple will not be responsible or liable to you in relation to that claim; and\u00a0\nAlthough these terms are entered into between you and LifeWorks (and not Apple), Apple, as a third-party beneficiary under these terms, will have the right to enforce these terms against you;\u00a0\nYou represent and warrant that:\u00a0\nYou are not, and will not be, located in any country that is the subject of a United States Government embargo or that has been designated by the United States Government as a \u201cterrorist supporting\u201d country; and\u00a0\nYou are not listed on any United States Government list of prohibited or restricted parties; and", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-56", "text": "You are not listed on any United States Government list of prohibited or restricted parties; and\u00a0\nIf the App does not conform to any warranty applying to it, you may notify Apple, which will then refund the purchase price of that App (if any) to you. Subject to that, and to the maximum extent permitted by law, Apple does not give or enter into any warranty, condition or other term in relation to that App and will not be liable to you for any claims, losses, costs or expenses of whatever nature in relation to that App or as a result of you or anyone else using that App or relying on any of its content.\u00a0\nAppendix 3\u00a0\nNOTICE TO USERS OUTSIDE OF CANADA :\nSection 1.\u00a0Regarding Non-Canadian Territories. The provisions below contain additional detail concerning the Territory in the SPO Agreement applicable to you and your Sponsoring Organization.\n1.1\u00a0 Australia.\u00a0 If the Territory in the SPO Agreement applicable to you and your Sponsoring Organization includes Australia:\n(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The references to LifeWorks in these Terms of Use shall be deemed to mean LifeWorks.com Pty Ltd (formerly Optum Health & Technology (Australia) Pty Ltd) ACN 134 449 059, a proprietary company limited by shares registered under the Australian Corporations Act 2001 and incorporated in Victoria, Australia, having its principal place of business at Level 25, 303 Collins Street, Melbourne VIC 3000 Australia (which shall be referred to as \u201cLifeWorks Australia\u201d in this Appendix 3).\n(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If the SPO Agreement applicable to you and your Sponsoring Organization was entered into with LifeWorks Australia (or a predecessor to LifeWorks Australia or a successor in interest to LifeWorks Australia), then these Terms of Use will be subject to Australian law and courts located in Melbourne for purposes of Section 22.7 of these Terms of Use.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-57", "text": "(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Under the Australian Consumer Law (\u201cACL\u201d) and similar state and territory legislation, consumers have certain rights which cannot be excluded, including guarantees as to the acceptable quality and fitness for purpose of goods and services. Nothing in these Terms of Use shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the ACL) and which by law cannot be excluded, restricted or modified.\n1.2\u00a0 Belgium. If you are a habitual resident in Belgium, you will benefit from any mandatory provisions of the law of Belgium.\u00a0 Nothing in these Terms of Use affects your rights to rely on mandatory provisions of Belgian law.\n1.3\u00a0 Netherlands.\u00a0 Ascender B.V. is an affiliate of LifeWorks and is located at Vleutenseweg 386, 3532 HW Utrecht, Netherlands, t. +31 (0) 30-2522792 with VAT: 820893262B01 and Chamber of Commerce registration: 17254283.\n1.4\u00a0 New Zealand. If you are a habitual resident in New Zealand:\u00a0 Under the New Zealand Fair Trading Act 1986 (\u201cFTA\u201d) and the Consumer Guarantees Act 1993 (\u201cCGA\u201d), consumers have certain rights that cannot be excluded. Nothing in these Terms of Use shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the FTA and CGA) and which by law cannot be excluded, restricted or modified.\u00a0 However, to fullest extent possible (including where you are purchasing the good or service for the purposes of business) the exclusions restrictions and modifications in these Terms of Use will apply.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-58", "text": "1.5 Norway.\u00a0 If you are a habitual resident in Norway, you will benefit from any mandatory provisions of the law of Norway.\u00a0 Nothing in these Terms of Use affects your rights to rely on mandatory provisions of Norwegian law.\u00a0\n1.6\u00a0 United Kingdom.\u00a0 If the primary Territory in the SPO Agreement applicable to you and your Sponsoring Organization is the\u00a0UK:\n(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0The references to LifeWorks in these Terms of Use shall be deemed to mean LifeWorks (U.K.) Ltd. a private limited company organized under the law of England and Wales (Reg. No. 08223675) located at 90 High Holborn, Holborn, London, WC1V 6LJ UK (which shall be referred to as \u201cLifeWorks UK\u201d in this\u00a0Appendix 3).\n(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0If the SPO Agreement applicable to you and your Sponsoring Organization was entered into with LifeWorks UK (or a predecessor to LifeWorks UK or a successor in interest to LifeWorks UK), then these Terms of Use will be subject to\u00a0English law and courts located in\u00a0London\u00a0for purposes of Section 22.7of these Terms of Use.\n1.7 United Arab Emirates. If you are a habitual resident in the UAE you acknowledge and agree that our right to termination under these Terms of Use may be exercised without the need for a court order or further notice.\n1.8\u00a0 United States.\u00a0 If the primary Territory in the SPO Agreement applicable to you and your Sponsoring Organization is the\u00a0United States:", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-59", "text": "(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Then references to LifeWorks in these Terms of Use shall be deemed to mean LifeWorks (US) Ltd., a Delaware corporation having its principal place of business at 115 Perimeter Centre Place NE, Suite1050, Atlanta, GA 30346 USA (which shall be referred to as \u201cLifeWorks US\u201d in this\u00a0Appendix 3).\u00a0\n(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0If the SPO Agreement applicable to you and your Sponsoring Organization was entered into with LifeWorks US (or a predecessor to LifeWorks US or a successor in interest to LifeWorks US), then these Terms of Use will be subject to\u00a0Georgia law and courts located in\u00a0Atlanta\u00a0for purposes of Section 22.7of these Terms of Use\n\u00a0\n\u00a0\n*** End of Terms of Use ***\u00a0\nLast updated November 2022\u00a0\n\u00a0\nHave more questions?\u00a0Submit a request\nAbout\u00a0Careers\u00a0Privacy Policy\u00a0Terms\n\u00a9 LifeWorks\n\u00a0\n\u00a0\nProviding Services to People with Disabilities\nAccessible Customer Service Policy\nLifeWorks Canada Ltd. (\u201cLifeWorks\u201d) is committed to excellence in serving all customers including people with disabilities. The policy below is our plan for ensuring that all interactions between LifeWorks and members of the public are considerate and welcoming to those with disabilities.\nIf you have had an experience you would like to share or suggestions for how LifeWorks could enhance accessibility, please don't hesitate to follow the Feedback Process described below.\n\u00a0\nAssistive Devices\nWe will ensure that staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.\n\u00a0\nCommunication\nWe will communicate with people with disabilities in ways that take into account their disability.\n\u00a0\nService Animals\nWe welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.\n\u00a0\nSupport Persons", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-60", "text": "Support Persons\nA person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.\n\u00a0\nNotice of Temporary Disruption\nIn the event of a planned or unexpected disruption to services or facilities for customers with disabilities, LifeWorks will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.\nThe notice will be placed on LifeWorks website and at an affected location, if required.\n\u00a0\nTraining for Staff\nLifeWorks provides accessibility training to all employees including the people involved in the development of policies, plans, practices and procedures related to the provision of our services.\nThis training is provided to staff as part of new hire training.\n\u00a0\nTraining will include:\nAn overview of the applicable law and the requirements around customer service\nLifeWorks accessible customer service policy\nHow to interact and communicate with people with various types of disabilities\nHow to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person\nHow to use any assistive devices that are available on-site or otherwise that may help with providing goods or services to people with disabilities\nWhat to do if a person with a disability is having difficulty in accessing LifeWorks services\nStaff will also be trained when changes are made to this policy.\n\u00a0\nFeedback Process\nCustomers who wish to provide feedback on the way LifeWorks provides services to people with disabilities can call Customer Service at any of LifeWorks locations or visit our website at LifeWorks.com to submit your comments electronically.\nAll feedback will be directed to Human Resources. Customers can expect to receive a response in 3 business days. Complaints will be addressed according to our organization's complaint management procedures.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-61", "text": "LifeWorks will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.\n\u00a0\nMulti-Year Accessibility Plan\nThis 2016-21 accessibility plan outlines the policies and actions that LifeWorks Canada Ltd. (\u201cLifeWorks\u201d) will put in place to meet the needs of people with disabilities.\u00a0\nLifeWorks has established a separate Accessible Customer Service Policy which outlines our plan for ensuring that all interactions between LifeWorks and members of the public are considerate and welcoming to those with disabilities.\nOur Accessible Customer Service Policy outlines LifeWorks training for staff, procedures in the event of temporary service disruptions and feedback process.\n\u00a0\nStatement of Commitment\nLifeWorks is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under applicable law.\n\u00a0\nAccessible Emergency Information\nLifeWorks is committed to providing customers and clients with publicly available emergency information in an accessible way upon request. We also provide employees with disabilities with individualized emergency response information when necessary.\n\u00a0\nInformation and Communications\nLifeWorks is committed to meeting the communication needs of people with disabilities. We will receive feedback from people with disabilities to determine whether their information and communication needs are being met.\u00a0 We will respond in a timely manner to all requests to make publicly available information accessible.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-62", "text": "LifeWorks is committed to making the login pages of its webpages conform with WCAG 2.0, Level A in early 2017.\u00a0 LifeWorks intends to validate that all its external-facing webpages and content conform with WCAG 2.0, Level A before the end of 2017.\u00a0\nThe law does not require intranet content (accessed through a portal) to conform with WCAG 2.0 Level A.\u00a0Currently, not all of the web content within the LifeWorks.com portal conforms with WCAG 2.0 Level A. However, we continue to increase accessibility and usability of LifeWorks and adhere to many of the accessibility standards and guidelines. We have taken the initiative with using alt tags, audio tips and transcripts to help aid those with disabilities. In the future, we will continually seek out solutions to provide our users with a better overall experience.\nLifeWorks has ensured that existing feedback processes are accessible to people with disabilities by posting an Accessibility link on the footer of all external-facing web content.\nLifeWorks intends to make all websites and content conform with WCAG 2.0, Level AA by 2021.\u00a0\n\u00a0\nEmployment\nLifeWorks is committed to fair and accessible employment practices.\nWe notify the public and staff that LifeWorks will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.\u00a0 We ask candidates to advise of how LifeWorks might be able to support their participation in these processes and advise that we will work with candidates to ensure any planned interviews are accessible and accommodation is provided. \u00a0\nLifeWorks collaborates with individuals who require accommodation plans or return-to-work plans after having been absent due to a disability.\nLifeWorks has:\ndocumented our processes for individual accommodation plans and return-to-work plans\nexamined the accessibility of our performance management, career development and redeployment processes\n\u00a0\nHave more questions?\u00a0Submit a request", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "a0085e6a6658-63", "text": "Have more questions?\u00a0Submit a request\n\u00a0\nLive Chat\nProtection of Right and Privacy Disclaimer\n\u00a0\nProtection of Rights:\nLifeWorks is a confidential service.\u00a0 Your Personal Information will not be disclosed unless you provide us with your written permission; there is risk of harm to you or others, or if required by law.\n\u00a0\nExternal Disclaimer\nYou have clicked a link that will redirect to you to a website that is not associated or affiliated with LifeWorks.\u00a0 We recommend you review the websites\u2019 privacy policy www.whoson.com/privacy for information on how your personal information will be collected and used.\u00a0 We are not responsible for any of the information, opinions, products or services that are offered or displayed on other websites.\u00a0 Linking to an external website does not constitute an endorsement.\nHave more questions?\u00a0Submit a request\n\u00a0\n\u00a0\n\u00a0\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html"}
{"id": "6ff616956378-0", "text": "LifeWorks\nYour Account\nProfile\n           \n          How Do I Edit My Profile?\n        \nSelect \u2018My Profile\u2019 by clicking on the user image in the top right corner and select 'edit'.\nYou can change your profile picture or choose to show/hide your year of birth from here. Required fields are marked with an asterisk (*) and necessary so we can display relevant information in the App.\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209972223-How-Do-I-Edit-My-Profile.html"}
{"id": "d6609c827ea1-0", "text": "LifeWorks\nGetting Started\nGetting Started\n           \n          How do I sign up for LifeWorks?\n        \nThere are two different ways to sign up for LifeWorks.\n1. Email invitation:If you have received an email invitation, follow the link in the email to create your LifeWorks account.\n2. Sign up code:If your company has shared a signup code with you, visit login.lifeworks.com, select 'Sign up' in the top right-hand corner of the page and enter the code. Alternatively, you can download the free LifeWorks mobile app from the Apple App Store or Google Play Store on your smartphone and enter\u00a0invitation code on the 'Sign up' section.\nIf you haven't received an email or invitation code, please contact your HR/Benefits department or LifeWorks administrator to find out how to sign up.\nIf you have already registered, you can download the free LifeWorks mobile app from the Apple App Store or Google Play Store on your smartphone and press 'Log In'. Alternatively, visit LifeWorks on one of our supported browsers (Firefox, Safari, Google Chrome or Edge) and log in.\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973653-How-do-I-sign-up-for-LifeWorks.html"}
{"id": "e247e042bd5b-0", "text": "LifeWorks\nYour Account\nAccessing Your Account\n           \n          How can I change my password?\n        \nIf you have forgotten your password, you can click \u2018Forgotten Password\u2019 below to the password field on the login page. You will then be asked to enter the email address that you registered to LifeWorks with. If there is an account with that address, we will then send you an email with a link to reset your password. When you click on this, it will open a new window where you can enter a new password.\nIf you are already logged into LifeWorks but would like a new password you can update it via this link. To create a new password you will first need to verify your existing one.\nPlease be aware, despite creating a new password\u00a0your web browser may still have the old one stored. When logging in again be sure to delete any pre-populated passwords and manually type in your new one.\u00a0\nPlease make sure you are using one of our supported browsers (Chrome, Firefox, Safari and Edge) and that any form of private browsing is turned off.\nIf you have forgotten your username, please contact our Support Team.\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973813-How-can-I-change-my-password.html"}
{"id": "e1027ffa8cd3-0", "text": "How can we help?\n    \n        Questions you may have\n    \n                How do I sign up for LifeWorks?\n            \n                How can I access LifeWorks?\n            \n                What if my invitation link/code doesn't work?\n            \n                How do I verify my account?\n            \n                How can I change my password?\n            \nGetting Started\nYour Account\n      Still Need Help?\n    \nSUBMIT A REQUEST", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973913-End-User-Licence-Agreement.html"}
{"id": "46a81f4155c3-0", "text": "LifeWorks\nTerms and Conditions\nPrivacy And Cookies Policy\n           \n          Privacy Policy\n        \nSummary\u00a0\nWe are LifeWorks (Canada) Ltd. (\u201cLifeWorks\u201d), a corporation organized under the laws of Ontario, Canada. LifeWorks (Canada) Ltd.\u00a0owns and operates the LifeWorks business through its subsidiaries in various countries including without limitation Canada, the United States, the United Kingdom and Australia. For the purposes of applicable data protection laws, LifeWorks is a wholly owned subsidiary of LifeWorks Inc. and our primary business address is 895 Don Mills Road, Tower One, Suite 700, Toronto, Ontario, M3C 1W3 Canada. LifeWorks (Canada) Ltd.\u00a0is the data controller of your personal data.\u00a0\u00a0\nWhen using the LifeWorks App in the UK or EU the controller is LifeWorks (U.K.) Ltd., a private limited company organized under the law of England and Wales (Reg. No. 08223675) located at 90 High Holborn, Holborn, London, WC1V 6LJ UK.\u00a0\nThis Privacy Policy explains the collection, use and disclosure of personal information and sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read this Privacy Policy carefully to understand the ways in which we use, share and protect your personal information.\u00a0\u00a0\nThe management of personal information is fundamental to LifeWorks services and we are committed to protecting your privacy.\u00a0\nLifeWorks collects and uses personal information to identify you, establish eligibility, and to provide technology-enabled total health, wellbeing and human resources services (such as pensions and benefits, employee assistance programs, and health management programs), including through our websites and apps. We also use your information for our own purposes, including to analyze and improve our services and for communications.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-1", "text": "Please see the headings below to get more detailed information on how LifeWorks handles your personal information and on any topics of interest in our Privacy Policy.\u00a0 If you are located in:\nThe European Economic Area (EEA) or Switzerland, you should read this Privacy Policy together with the Privacy Policy Addendum for Europe to understand your rights and options.\nBarbados, you should read this Privacy Policy together with the Privacy Policy Addendum for Barbados.\u00a0\nSouth Africa, you should read this Privacy Policy together with the Privacy Policy Addendum for South Africa.\nUkraine, you should read this Privacy Policy together with the Privacy Policy Addendum for Ukraine.\u00a0\nAbout This Privacy Policy\u00a0\nWe created this privacy policy to tell you:\u00a0\nWhat personal information we might collect about you;\u00a0\nWhat we might do with that personal information; and\u00a0\nYour choices about the personal information you provide.\u00a0\nThis policy covers our websites, mobile apps, services provided through these platforms or otherwise accessed by a user (such as our counselling and well-being services) and any other interactions you may have with us (such as by telephone, email, or in person). This policy specifically covers our handling of personal information (including, in the case of some of our services, sensitive personal information) relating to identifiable individuals and does not apply to proprietary business information.\u00a0\nSome of our services are provided on behalf of our clients, which means our client remains primarily responsible for your personal information. For instance, we may be providing services on behalf of your employer or plan sponsor. In these circumstances, we may re-direct a query about our use of your personal information to our client.\u00a0\nGetting Your Consent", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-2", "text": "Getting Your Consent\u00a0\nAs part of using our services or interacting with us, we may collect and process some details about you. When we do so, we will collect, use or share your personal information with your consent for the purposes we\u2019ve informed you of, or as may be otherwise permitted or required by law. Your consent can be express or implied (where this is permitted by law). For example, by participating in your benefits plan, you consent to LifeWorks\u2019s collection and use of your personal information to provide services to that plan. In some situations, we may get consent directly from you (including as described in this privacy policy). In other situations, we may rely on the consent you provided to your employer or benefits sponsor.\u00a0\nYou can withhold or withdraw your consent for us to collect, use or share your personal information (to the extent our processing is based on your consent in accordance with applicable law). The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. Depending on the circumstances, however, withdrawal of your consent may impact our ability to serve you, or in the case of administering benefits, it may prevent us from processing your claims.\u00a0\nWhere We Get Your Information\u00a0\nWe collect personal information in the following ways:\u00a0\nDirectly from you;\u00a0\nFrom your use of LifeWorks\u2019s services, programs, websites and apps;\u00a0\nFrom your employer, association, insurer, or benefits plan sponsor;\u00a0\nWhen you attend a LifeWorks site or event;\u00a0\nWhen you apply for a position at LifeWorks;\u00a0\nIf you contact us with a complaint or query;\u00a0\nWhen you engage with us over social media; and/or\u00a0\nFrom legally authorized third parties.\u00a0\nChildren\u2019s Information", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-3", "text": "From legally authorized third parties.\u00a0\nChildren\u2019s Information\u00a0\nWe will not knowingly collect, use or share personal information if you are under the age of majority in your area without the permission of your parent or guardian. If you are underage and want to access our counselling and wellness services, your parent or guardian needs to contact LifeWorks on your behalf.\u00a0\nWhat Information We Collect and Why\u00a0\nOur collection and use of your personal information depends on what products and services your sponsoring organization chooses to make available to you, which LifeWorks products and services you choose to participate in, and what information you choose to provide to us.\u00a0\nWe may collect and use the following types of information for the following purposes:\u00a0\nPersonal Information\u00a0\nPersonal Information Category\u00a0\nTypes of Information We May Collect\u00a0\nHow We May Use It\u00a0\nIdentity information\u00a0\nYour name, username, employee number or similar identifier, marital status, date of birth and reported gender\u00a0\nTo identify and authenticate you\u00a0\nTo communicate with you\u00a0\nTo create and administer your account when you register for our service, including through our websites and apps\u00a0\nContact information\u00a0\nYour billing address, postal address, email address and telephone numbers\u00a0\nTo communicate with you and respond to your inquiries or for any other purposes related to LifeWorks services and Platform\u00a0\nTo inform you of news about our products and services, as well as special promotions, offers or events\u00a0\nTo create and administer your account when you register for our service, including through our websites and apps\u00a0\nEmployment information\u00a0\nYour job title, place of work, hire date, employment history, work address\u00a0\nTo determine eligibility and process applications\u00a0\nTo administer the range of products and services that you have with us\u00a0\nInteraction information\u00a0\nTelephone recordings and transcripts, records of communications (such as emails, letters, online chat, etc.)\u00a0\nFor quality assurance and staff training purposes", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-4", "text": "For quality assurance and staff training purposes\u00a0\nTo retain a record of your interactions with LifeWorks\u00a0\nTo provide you with the services and information which you request\u00a0\nTo communicate with you and respond to your inquiries\u00a0\nTo understand any concerns you may have, so that we can resolve disputes and improve your experience\u00a0\nDigital interaction information\u00a0\nGeolocation data, IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system (including the type of device used) and other technology, related to the devices you use to access our websites and/or our apps\u00a0\nTo personalize your experience and understand how you use our sites and apps\u00a0\nTo notify you of any relevant issues relating to our website or app (e.g., push notifications)\u00a0\nTo measure how our apps and websites are performing\u00a0\nTo identify opportunities for new products/services or improvements to existing ones\u00a0\nFor system or product development and planning, audit and administrative purposes\u00a0\nFor more information relating to our use of cookies, Google Analytics, and related technology, please review our\u202fCookie Policy\u202ffor the LifeWorks App\u00a0\nJob Applicant Information\u00a0\nR\u00e9sum\u00e9, cover letter, reference letters, employment history and interests\u00a0\nFor staffing and recruitment activities\u00a0\nTo maintain an inventory of candidates for current and future work opportunities\u00a0\n\u00a0Sensitive Personal Information\u00a0\nSensitive Personal Information Category\u00a0\nTypes of Information We May Collect\u00a0\nHow We May Use It\u00a0\nFinancial information\u00a0\nYour banking information, email linked to your electronic transfers, and payment information\u00a0\nFor billing, administering claims and other financial and payment-related functions\u00a0\nTo administer the range of products and services that you have with us\u00a0\nTransaction information\u00a0\nDetails about payments to and from you, and other details of products and services you have purchased from us, including customer account numbers\u00a0\nFor administering services and auditing", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-5", "text": "For administering services and auditing\u00a0\nTo understand how you use our products and services\u00a0\nHealth information\u00a0\nThe state of your physical and/or mental health which we receive in connection with your use of our services, provided by you through connected devices or through any Assessment you complete\u00a0\nTo determine eligibility and process applications\u00a0\nTo administer the products and services that you have with us\u00a0\nNote: For clients using absence and disability management services, LifeWorks or employee and family assistance programs, the personal health information collected for the purpose of providing one service will not be used or disclosed for the purpose of providing any other service. Although some health information may be used by LifeWorks in data analytics, it will not be disclosed in a way that allows identification of any individual\u00a0\nHealth Measurement\u00a0\nYour weight, height, body mass index, waist circumference, cholesterol, lipoprotein, triglycerides, glucose and blood pressure readings, sleep patterns or other similar information provided by you through connected devices or through any Assessment you complete\u00a0\nTo administer products and services that you have with us\u00a0\nLifestyle information\u00a0\nYour alcohol consumption, tobacco/nicotine use, eating and nutrition (e.g., number of servings of food groups and nutrition related questions), cardiovascular disease risk, emotional well-being (e.g., depression and stress), and readiness to change\u00a0\nTo determine eligibility and process applications\u00a0\nTo administer products and services that you have with us\u00a0\nClaims information\u00a0\nInformation disclosed to us with your permission by your insurance, health plan provider, or plan sponsor regarding claims you have made under your policy and/or other information, including health information\u00a0\nTo determine eligibility\u00a0\nTo administer the full range of products and services that you have with us\u00a0\nTo process and administer claims\u00a0\nTo provide you with personalized services\u00a0\n\u00a0\nWe may also collect and use your information to:", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-6", "text": "We may also collect and use your information to:\u00a0\nPerform services on your behalf or your employer\u2019s/benefits sponsor\u2019s behalf (including total health and wellbeing, rewards and recognition services, employee and family assistance services, health management programs, group benefits and investment plans, and pension administration services);\u00a0\nUnderstand your needs, the suitability of our products and services, and improve our products and services;\u00a0\nProvide services tailored to your requirements and to treat you in a more personal way;\u00a0\nPromote and market our products and services to you;\u00a0\nImprove our business operations and the quality of our products and services;\u00a0\nDevelop and test new products and services;\u00a0\nManage our business and operational needs;\u00a0\nAdminister and protect the security of our business, and our websites, apps and other services;\u00a0\nMeet our legal and regulatory obligations, including to enforce our legal rights; and\u00a0\nCarry out other purposes related to any of the above.\u00a0\nDe-identified, Aggregated, and Anonymized Information\u00a0\nWe may use your personal information to generate de-identified, aggregated, or anonymized information that does not reveal your identity. LifeWorks uses this information to conduct research, compile aggregate data sets, statistics, and reports, and to perform analytics on our services, service standards, business operations, and trends.\u00a0\nWe may share de-identified, aggregated, or anonymized information with our clients for reporting purposes, including usage of our services, and with third party service providers for use in creating marketing materials, cases studies and statistical analyses. This allows LifeWorks, its clients, and our respective third-party service providers to understand how we are performing, or develop relevant products, services or offers.\u00a0\nWhen Does LifeWorks Share Your Personal Information?\u00a0\nLifeWorks may share your personal information with:", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-7", "text": "LifeWorks may share your personal information with:\u00a0\nOther LifeWorks entities in order to serve you, including for our internal management and administrative purposes.\u00a0\nThird party service providers who are required to keep your information confidential and secure and are restricted from using or disclosing information for reasons other than performing services on our behalf or to complying with legal requirements.\u00a0\nThird parties and partners in the event of a potential merger or acquisition, transfer of assets, reorganization, or bankruptcy. These parties are also required to keep your information confidential and secure and are restricted in their use of information to this purpose.\u00a0\nGovernment, regulatory and law enforcement agencies to meet our compliance, regulatory, and risk management obligations or to comply with the law.\u00a0\nThe general public and other users when you post or share comments, blog postings, testimonials, or other similar information on our technology platforms.\u00a0\nYour sponsoring organization or health plan provider when you provide your express or implied consent (where this is permitted by law) or if we are required to do so by law.\u00a0\nInternational Transfers of Information\u00a0\nLifeWorks is a global organization with affiliates, partners and subcontractors located in many countries around the world. To provide our services to you, LifeWorks may exchange personal information across geographical borders with LifeWorks entities, affiliates or service providers in other countries working on our behalf in accordance with applicable law.\u00a0\nExamples of countries we transfer and exchange personal information with include, but are not limited to, the United States of America, the United Kingdom, Canada, and Australia. If your personal information is transferred outside of your country, we will take appropriate measures to ensure an equivalent standard of personal information protection under applicable law. We will also obtain consent where this is required under applicable law. Please contact us if you want more information on how we protect personal information transferred out of your country.\u00a0\u00a0\nNotice to Users in China", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-8", "text": "Notice to Users in China\u00a0\nThe below information which may be collected from you or provided by your Sponsoring organization is exported out of China\u00a0\nPersonal information collected (including sensitive information)\u00a0\nDescription\u00a0\nIdentity information\u00a0\nProvided by you or your sponsoring organization when creating your account such as your name, date of birth, employee number, gender, language\u00a0\nContact information\u00a0\nProvided by you or your sponsoring organization when creating your account such as your email, Country, City\u00a0\nEmployment information\u00a0\nProvided by you or your sponsoring organization when creating your account such as Company name, job title, work status, employment start date\u00a0\nHealth information\u00a0\nThe state of your physical and/or mental health provided by you in connection with your use of our services, provided by you through connected devices or through any Assessment you complete\u00a0\nHealth measurement\u00a0\n\u00a0\n\u00a0\n\u00a0\nYour weight, height, body mass index, waist circumference, cholesterol, lipoprotein, triglycerides, glucose and blood pressure readings, sleep patterns or other similar information provided by you through connected devices or through any Assessment you complete\u00a0\nLifestyle information\u00a0\nYour alcohol consumption, tobacco/nicotine use, eating and nutrition (e.g., number of servings of food groups and nutrition related questions), cardiovascular disease risk, emotional well-being (e.g., depression and stress), and readiness to change.\u00a0 This information is provided by you through Assessments you may complete\u00a0\n\u00a0\nStorage of Your Information", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-9", "text": "Storage of Your Information\u00a0\nLifeWorks may store your personal information in its databases located in the United States, Canada, the United Kingdom, or other countries. Some of our service providers may also store or access personal information from countries other than where you reside or receive services, and in those circumstances, are subject to the laws of that jurisdiction. Because of this, there may be circumstances where other foreign governments, courts, law enforcement agencies or regulatory agencies are entitled to access the personal information collected and held by LifeWorks or our subcontractors. If you are visiting our website from a country other than Canada, your communication through our website or any of its services may result in the transfer of information across international boundaries.\u00a0\u00a0\nRetention of Your Information\u00a0\nWe only keep your information as long as it is contractually, operationally or legally necessary. When we no longer need the information, it is either destroyed or anonymized.\u00a0\nTo determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.\u00a0\nFor further information on retention periods, please see our Retention Policy for the LifeWorks Platform or if you have any other questions contact us using the details provided at the end of this Privacy Policy.\u00a0\nSafeguards\u00a0\nWe use reasonable physical, technological, organizational, and contractual safeguards, appropriate to the sensitivity of the information, to protect personal information in our possession or under our control, from unauthorized access, disclosure or use.\u00a0\nAccessing Your Information", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-10", "text": "Accessing Your Information\u00a0\nWhen requested in writing, we will inform you of the existence, use, and disclosure of your personal information that we maintain. We may not be able to provide you with all the information you request, depending on prescribed circumstances, and there may be a charge for copies of your personal information.\u00a0\nCorrecting Your Information\u00a0\nWe will make reasonable efforts to keep your information accurate and up to date. If a change or correction is required, let us know right away. We\u2019ll make appropriate updates needed to keep things running smoothly. You can review your personal information by looking at the correspondence we send to you, through your online accounts with us, or by requesting access to your personal information, as described above.\u00a0\nOther Data Subject Rights\u00a0\nDepending on the country in which you are based in, you may have additional rights over your personal information, including:\u00a0\nRight to delete personal information. You may have the right to request the deletion of your personal information upon the withdrawal of your consent for us to process such information or other circumstances provided under applicable law, provided that such data no longer needs to be processed by us to fulfil our legal and regulatory obligations.\u00a0\u00a0\nRight to restrict or object to processing. You may have the right to request us to anonymise, delete or otherwise restrict or object to the processing of your personal information in certain circumstances, such as where you establish that the information collected by us is unnecessary or excessive.\u00a0\u00a0\nRight to data portability. You may have the right to request us to provide you with your personal information in a structured, commonly used and machine-readable format and a right to request that we transfer such information to another party.\u00a0\u00a0\u00a0\u00a0\nRight to lodge a complaint. You may have the right to lodge a complaint about the way we handle or process your personal information with the relevant authorities.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-11", "text": "Note for French data subjects only: you have a right to define guidelines relating to the fate of your personal data in the event of death.\u00a0\nIf you would like to exercise any of these rights, please use the contact details below.\u00a0\nMarketing\u00a0\nWe may occasionally send you email notices concerning our Website, App or Services, which may include emails tailored to you based on your activity on our Website or App.\u00a0 You may also receive emails from us arising from your use of particular Services requiring email communication.\u00a0 Where possible, you will be given the option to choose a different method of communication or to opt out of receiving such communications, although it may adversely affect or otherwise prevent you from receiving the full scope of Services you signed up to receive.\u00a0\nContact Information\u00a0\nIf you have any questions or concerns about this policy or LifeWorks\u2019s handling of your personal information, or if you want to make a complaint, please communicate in writing with our Privacy Officer at:\u00a0\nBy regular mail: \u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f Privacy Officer\u00a0\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 LifeWorks (Canada) Ltd.\u00a0\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 895 Don Mills Road\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 Tower One, Suite 700", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-12", "text": "Toronto, ON M3C 1W3 \u00a0\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 Canada\u00a0\nBy electronic mail:\u202f \u202f \u202f \u202fprivacy-vieprivee@lifeworks.com\u00a0\n\u00a0Please note that we may need to confirm your identity, request additional details and work with other LifeWorks departments to respond to you or to look into your concerns or complaint.\u00a0\nChanges to Our Privacy Policy\u00a0\nWe may modify this notice from time to time and will post the most current version online.\u00a0\nLast updated: March 2023\u00a0\n\u00a0\nCookie Policy for LifeWorks Platform\u00a0\nWhat is a Cookie?\u00a0\nA cookie is a small data file that a website may place on your device. A cookie file can contain technical information (such as a user ID) that the website can use to track the pages you have visited and to record your preferences for future visits. For example, when you visit our website, we may collect information from you automatically through cookies or similar technology.\u00a0\nCookies We Use and Why We Use Them\u00a0\nThe LifeWorks Platform uses cookies and related technologies to distinguish you from other users, to understand how you use our websites, to monitor and improve the performance of our websites, and to personalize your experience.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-13", "text": "A number of cookies on LifeWorks websites last only for the duration of your web session and expire when you close your browser. Other cookies (known as \u201cpersistent cookies\u201d) remain on your device because they are used to remember you when you return to the website.\u00a0\nEssential Cookies\u00a0\nCookie Name\u00a0\nType\u00a0\nDescription\u00a0\nWAM_AUTH\u00a0\nUser session maintenance cookie\u00a0\nThis helps you maintain your browsing session between webpages and between the website or app and API (\u201capplication programming interface\u201d).\u00a0\nwamToken\u00a0\nUser session maintenance cookie\u00a0\nThis helps you maintain your browsing session between webpages and between the website or app and API (\u201capplication programming interface\u201d).\u00a0\nlw_language\u00a0\nUser language cookie\u00a0\nThis cookie tracks the language in which our website or app are displayed. It's stored locally and is not transmitted with each HTTP request.\u00a0\nwamMe\u00a0\nUser session identification cookie\u00a0\nKeeps you logged in between webpage changes.\u00a0\nwamT\u00a0\nUser session identification cookie\u00a0\nKeeps you logged in between webpage changes.\u00a0\npersistence\u00a0\nWhether to persist a login\u00a0\nThis cookie is used to identify whether to keep the user logged in after closing the browser window.\u00a0\nAWSELB\u00a0\nOneHippo CMS cookie for client\u00a0\nThe AWS Load Balancer cookie is used to map the Hippo CMS session to the instance to ensure the user's experience remains consistent.\u00a0\nCloudfront-*\u00a0\nCloudfront config cookie\u00a0\nCloudFront authentication cookies are used to access audio and video content from our CMS articles.\u00a0\n_help_center_session\u00a0\nProvides a better experience in the LifeWorks Helpdesk area.\u00a0\nA ZenDesk - Customer Help and Support system that provides answers to common questions and allows users to raise support tickets.\u00a0\n_zendesk*\u00a0\nProvides a better experience in the LifeWorks Helpdesk area.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-14", "text": "_zendesk*\u00a0\nProvides a better experience in the LifeWorks Helpdesk area.\u00a0\nA ZenDesk - Customer Help and Support system that provides answers to common questions and allows users to raise support tickets.\u00a0\n\u00a0\nFunctional Cookies\u00a0\nCookie Name\u00a0\nType\u00a0\nDescription\u00a0\nwalkthroughExcludeList\u00a0\nUser Preference\u00a0\nControls whether to provide a walkthrough for first time users. This cookie is stored locally and is not transmitted with each HTTP request.\u00a0\n\u00a0\nAnalytics Cookies\u00a0\nCookie Name\u00a0\nType\u00a0\nDescription\u00a0\n_ga\u00a0\nNon personal tracking cookie\u00a0\nTo collect non-personal information about how visitors use the LifeWorks Website or App, which LifeWorks uses to monitor the performance of the Website and App and to improve the Website or App where necessary.\u00a0\n_gat\u00a0\nNon personal tracking cookie\u00a0\nCollects non-personal information about how visitors use the LifeWorks Website or App that we will use to monitor their performance to improve them where necessary.\u00a0\n_gid\u00a0\nNon personal tracking cookie\u00a0\nCollects non-personal information about how visitors use the LifeWorks Website or App that we will use to monitor their performance to improve them where necessary.\u00a0\nCONSENT\u00a0\nNon personal tracking cookie\u00a0\nThese are cookies stored by Google relating to the Google services we use such as Google Fonts and Google Analytics.\u00a0\nDV\u00a0\nGoogle cookie\u00a0\nThese cookies are set via embedded Google scripts such as Google Fonts, Google Analytics and embedded YouTube videos. They register anonymous statistical data on for example how many times a video is displayed and what settings are used for playback. No sensitive data is collected unless the user has logged in to their Google account, in that case your choices are linked with your account, for example if you click \u201clike\u201d on a video.\u00a0\n1P_JAR\u00a0\nGoogle cookie", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-15", "text": "1P_JAR\u00a0\nGoogle cookie\u00a0\nThese cookies are set via embedded Google scripts such as Google Fonts, Google Analytics and embedded YouTube videos. They register anonymous statistical data on for example how many times a video is displayed and what settings are used for playback. No sensitive data is collected unless the user has logged in to their Google account, in that case your choices are linked with your account, for example if you click \u201clike\u201d on a video.\u00a0\ngiftCards*\u00a0\nGift card order\u00a0\nTracks an order when the connection to the website or app is interrupted. These cookies are stored locally and are not transmitted with each HTTP request.\u00a0\n\u00a0\nThird Party Cookies\u00a0\nIn addition to the cookies that LifeWorks delivers to your device through our websites, third parties may also place cookies for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our websites. To learn more about Google Analytics,\u202fclick here.\u00a0\nOther third parties may deliver cookies to your device for the purpose of understanding your online behaviours across non-affiliated websites and delivering targeted advertisements either on our websites or on other websites.\u00a0\nBlocking Cookies\u00a0\nYou can block cookies by adjusting your internet browser settings, although this may interfere with the functionality of LifeWorks websites. For more information on blocking cookies or targeted advertising check your browser\u2019s instructions.\u00a0\nDo-Not-Track Mechanisms\u00a0\nBecause of the rapidly changing state of technology, we cannot make any guarantees that our systems will be able to honour Do-Not-Track requests sent by your browser.\u00a0\nHow to Manage Cookies", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-16", "text": "How to Manage Cookies\u00a0\nYou can set your browser not to accept cookies or adjust your browsers cookie settings appropriately.\u00a0 However, in a few cases, some of our website features may not function as a result. Should you choose to disable or block our cookies on your computer you will need to do this through your browser. Click on the 'Help' menu to learn how to manage your cookie preferences.\u00a0\u00a0\nContact Information\u00a0\nIf you have any questions or concerns about this policy or LifeWorks\u2019s handling of your personal information, or if you want to make a complaint, please communicate in writing with our Privacy Officer at:\u00a0\nBy regular mail: \u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f Privacy Officer\u00a0\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 LifeWorks (Canada) Ltd.\u00a0\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 895 Don Mills Road\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 Tower One, Suite 700\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 Toronto, ON M3C 1W3", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-17", "text": "Canada\u00a0\nBy electronic mail:\u202f \u202f \u202f \u202fprivacy-vieprivee@lifeworks.com\u00a0\nPlease note that we may need to confirm your identity, request additional details and work with other LifeWorks departments to respond to you or to look into your concerns or complaint.\u00a0\nChanges to Our Cookie Policy\u00a0\nWe may modify this notice from time to time and will post the most current version online.\u00a0\nLast updated: March 2023\u00a0\n\u00a0\n\u00a0\nMobile Applications Privacy Policy\u00a0\nLifeWorks collects, uses, and shares information when you download, register with or use our mobile applications (\u201cApps\u201d). For more detailed information on how LifeWorks processes your information, please review the LifeWorks\u202fPrivacy Policy\u202fand if you are located in:\nThe European Economic Area (EEA) or Switzerland, you should read this Privacy Policy together with the Privacy Policy Addendum for Europe to understand your rights and options.\nBarbados, you should read this Privacy Policy together with the Privacy Policy Addendum for Barbados.\u00a0\nSouth Africa, you should read this Privacy Policy together with the Privacy Policy Addendum for South Africa.\nUkraine, you should read this Privacy Policy together with the Privacy Policy Addendum for Ukraine.\u00a0\n\u00a0\nInformation We Collect\u00a0\nLifeWorks may collect:\u00a0\nPersonal information, such as contact, employment or health information you provide to register and use our Apps; and\u00a0\nTechnical information, such as data about your usage of an App (e.g., crash logs), data about your device (device type, operating system etc.) and its interaction with an App, and device geolocation information.\u00a0\nHow We Use Your Information", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-18", "text": "How We Use Your Information\u00a0\nLifeWorks may use information collected through our Apps to:\u00a0\nComplete registrations, transactions or services requested through our Apps;\u00a0\nContact you in connection with services or inquiries requested through our Apps;\u00a0\nKeep you posted on latest announcements and offerings;\u00a0\nPersonalize the content and features of our Apps;\u00a0\nReview the quality of our Apps, and improve their functionality;\u00a0\nDevelop products and services, including new Apps and features;\u00a0\nCreate de-identified information for data analytics and other purposes;\u00a0\nGenerate and share anonymized analytics and industry benchmarking; and\u00a0\nComply with laws and regulations and lawful requests or orders.\u00a0\nAs a global organization, LifeWorks and our third-party service providers process and store personal information in various countries around the world. We only keep your information as long as it is contractually, operationally, or legally necessary. When we no longer need the information, it is either destroyed or made anonymous.\u00a0\nYour Choices\u00a0\nYou may access, modify, or delete your personal information by logging into our Apps using your username and password and visiting your account settings. You may opt-out of all future collection of information by LifeWorks by uninstalling our App from your mobile device.\u00a0\nNotifications and location data. When you access our Apps, you may be asked whether you will allow us to access your location while you are not using the App and/or whether you would like to receive notifications on your device. If you click \u201callow\u201d, you can later opt-out by updating the privacy settings on your device or in the App itself. If you block the use of location information, some parts of our Apps may not function properly.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-19", "text": "Information on your device.\u202fThe ability to collect certain personal information is controlled by your device settings (e.g., access to contacts, photos). If you choose not to allow this access, some services may not operate effectively. Refer to the documentation for your device regarding how to allow or block the collection of certain device information.\u00a0\nContact Information\u00a0\nIf you have any questions or concerns about this policy or LifeWorks\u2019s handling of your personal information, or if you want to make a complaint, please communicate in writing with our Privacy Officer at:\u00a0\nBy regular mail: \u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f Privacy Officer\u00a0\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 LifeWorks (Canada) Ltd.\u00a0\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 895 Don Mills Road\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 Tower One, Suite 700\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 Toronto, ON M3C 1W3", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-20", "text": "Canada\u00a0\nBy electronic mail:\u202f \u202f \u202f \u202fprivacy-vieprivee@lifeworks.com\u00a0\nPlease note that we may need to confirm your identity, request additional details and work with other LifeWorks departments to respond to you or to look into your concerns or complaint.\u00a0\nChanges to Our Privacy Policy\u00a0\nWe may modify this notice from time to time and will post the most current version online.\u00a0\nLast updated: March 2023\u00a0\n\u00a0\nPrivacy Policy Addendum for Europe\u00a0\nThis Privacy Policy Addendum for Europe is for users of LifeWorks services who are located in the EEA and Switzerland. If you\u2019re located in the EEA or Switzerland, you should read both the LifeWorks\u202fPrivacy Policy\u202fand this Privacy Policy Addendum for Europe to understand your rights and options.\u00a0\nBasis of Lawful Processing\u00a0\nEuropean data protection laws require us to be specific about our reasons or grounds for using your personal information. LifeWorks processes the personal information of users in the EEA or Switzerland on these grounds:\u00a0\nConsent. When you have provided your consent or, in the case of sensitive personal information, when you have provided your explicit consent, to our collection of your information;\u00a0\nPerformance of a contract with you. When we need to perform the service you are seeking or have agreed to, according to the Terms of Use you agree to when you create an account with LifeWorks;", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-21", "text": "Legitimate interests. When we have a legitimate business or commercial reason for using your information, and your interests and your fundamental rights do not override those interests. We have carried out balancing tests for all the data processing we carry out on the basis of our legitimate interests. You can obtain information on any of our balancing tests by contacting us using the details set out later in this notice.; and/or\u00a0\nLegal obligation. When we need to comply with a legal or regulatory obligation.\u00a0\nBefore collecting or using any special categories of data (referred to as sensitive personal information in the Privacy Policy), we will only use that information:\u00a0\nWith your explicit consent;\u00a0\nFor the establishment, exercise, or defence by us or third parties of legal claims; or\u00a0\nIf there is an exemption under local law that allows us to use it, such as in relation to the processing of special categories of data for insurance purposes, or for determining benefits under an occupational pension scheme.\u00a0\nLifeWorks may process your personal information on more than one ground depending on the reason or grounds for using your personal information. Please contact us if you need details about the specific grounds we are relying on to process your personal information.\u00a0\nTransfer of Personal Information Outside the EEA\nLifeWorks will ensure that adequate safeguards are implemented if and when we need to transfer personal information outside of the EEA so that a similar degree of protection is afforded to it. Please contact us if you want more information on how we transfer and protect your personal information out of the EEA.\u00a0\nContact Information\u00a0\nIf you have any questions or concerns about this policy or LifeWorks\u2019s handling of your personal information, or if you want to make a complaint, please communicate in writing with our Privacy Officer at:\u00a0\nBy regular mail: \u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f Privacy Officer", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-22", "text": "LifeWorks (Canada) Ltd.\u00a0\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 895 Don Mills Road\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 Tower One, Suite 700\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 Toronto, ON M3C 1W3 \u00a0\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 Canada\u00a0\nBy electronic mail:\u202f \u202f \u202f \u202fprivacy-vieprivee@lifeworks.com\u00a0\nPlease note that we may need to confirm your identity, request additional details and work with other LifeWorks departments to respond to you or to look into your concerns or complaint.\u00a0\nChanges to Our Privacy Policy\u00a0\nWe may modify this notice from time to time and will post the most current version online. If we make significant changes to our Privacy Policy, we will communicate these changes appropriately.\u00a0\u00a0\nLast updated: March 2023\u00a0\n\u00a0\nPrivacy Policy Addendum for South Africa\nData Subject Rights", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-23", "text": "Privacy Policy Addendum for South Africa\nData Subject Rights\nIf you reside in South Africa, you have the right to lodge a complaint with a supervisory authority, in addition to those set out in the Privacy Policy, and the details of the supervisory authority is set out below:\nEmail: POPIAComplaints@inforegulator.org.za\nAddress: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, Gauteng, South Africa, 2017\n\u00a0\nPrivacy Policy Addendum for Ukraine\nData Subject Rights\nIf you reside in Ukraine, you may have certain rights in addition to those set out in the Privacy Policy, including:\n\u2022 The right to know about the sources of collecting and the location of your personal data, the purpose of its processing, location of controller or empower the authorised parties for obtaining such information;\u2022 The right to obtain information on conditions for providing access to their personal data, in particular information about third parties to whom their personal data is transferred to;\u2022 The right to obtain information on whether their personal data is being processed and the content of such data within 30 calendar days;\u2022 The right to protect their personal data from unlawful processing and accidental loss, destruction, damage, as well as from provision of information that is inaccurate or discredit honour, dignity and business reputation;\u2022 The right to private action;\u2022 The right to restrict the processing of your personal data;\u2022 The right to be informed of the logic of automatic processing (if applicable); and\u2022 The right to protect yourself from automated decision-making (if applicable) that results in legal consequences.\n\u00a0\n\u00a0\nPrivacy Policy Addendum for Barbados", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-24", "text": "Privacy Policy Addendum for Barbados\u00a0\u00a0\nThis Privacy Policy Addendum for Barbados is for users of LifeWorks services who are located in Barbados. If you\u2019re located in Barbados, you should read both the LifeWorks\u202fPrivacy Policy\u202fand this Privacy Policy Addendum for Barbados to understand your rights and options.\u00a0\nBasis of Lawful Processing\u00a0\nBarbados data protection laws require us to be specific about our reasons or grounds for using your personal information. LifeWorks processes the personal information of users in Barbados on these grounds:\u00a0\nConsent. When you have provided your consent or, in the case of sensitive personal information, when you have provided your explicit consent, to our collection of your information;\u00a0\nPerformance of a contract with you. When we need to perform the service you are seeking or have agreed to, according to the Terms of Use you agree to when you create an account with LifeWorks;\u00a0\nLegitimate interests. When we have a legitimate business or commercial reason for using your information, and your interests and your fundamental rights do not override those interests. We have carried out balancing tests for all the data processing we carry out on the basis of our legitimate interests. You can obtain information on any of our balancing tests by contacting us using the details set out later in this notice; and/or\u00a0\nLegal obligation. When we need to comply with a legal or regulatory obligation.\u00a0\nBefore collecting or using any special categories of data (referred to as sensitive personal information in the Privacy Policy), we will only use that information:\u00a0\nWith your explicit consent;\u00a0\nFor the establishment, exercise or defence by us or third parties of legal claims; or\u00a0\nIf there is an exemption under local law that allows us to use it, such as in relation to the processing of special categories of data for insurance purposes, or for determining benefits under an occupational pension scheme.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-25", "text": "LifeWorks may process your personal information on more than one ground depending on the reason or grounds for using your personal information. Please contact us if you need details about the specific grounds we are relying on to process your personal information.\u00a0\nTransfer of Personal Information Outside Barbados\u00a0\nLifeWorks will ensure that adequate safeguards are implemented if and when we need to transfer personal information outside of Barbados so that a similar degree of protection is afforded to it. Please contact us if you want more information on how we transfer and protect your personal information out of Barbados.\u00a0\nContact Information\u00a0\nIf you have any questions or concerns about this policy or LifeWorks\u2019s handling of your personal information, or if you want to make a complaint, please communicate in writing with our Privacy Officer at:\u00a0\nBy regular mail: \u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f Privacy Officer\u00a0\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 LifeWorks (Canada) Ltd.\u00a0\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 895 Don Mills Road\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 Tower One, Suite 700", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "46a81f4155c3-26", "text": "Toronto, ON M3C 1W3 \u00a0\n\u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f \u202f\u00a0 Canada\u00a0\nBy electronic mail:\u202f \u202f \u202f \u202fprivacy-vieprivee@lifeworks.com\u00a0\n\u00a0\nPlease note that we may need to confirm your identity, request additional details and work with other LifeWorks departments to respond to you or to look into your concerns or complaint.\u00a0\n\u00a0\nChanges to Our Privacy Policy\u00a0\nWe may modify this notice from time to time and will post the most current version online. If we make significant changes to our Privacy Policy, we will communicate these changes appropriately.\u00a0\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\n\u00a0\nLast updated: March 2023\u00a0\nData Privacy Complaint Form LifeWorks (English).docx\n(30 KB)\nData Privacy Complaint Form LifeWorks (French).docx\n(40 KB)\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html"}
{"id": "7e6d134c20b9-0", "text": "LifeWorks\nGetting Started\nGetting Started\n           \n          Accessibility Tips\n        \nHaving trouble reading your screen, typing or finding your way on the platform? Visual and fine motor challenges can make navigating online difficult. We are committed to ensuring that all users can access our services and enjoy the same outstanding experience as everyone else. Below, you will find a list of tips to help you leverage your device\u2019s accessibility features to improve your online experience.\nThese features include:\nIncreasing the size of the text on the screen\nMaking icons and other items bigger\nMagnifying the content on the screen\nEnabling high-contrast text\nHaving the words on the screen read aloud to you\nQuick tipsIf you are using a computer and running the latest operating systems, click on the appropriate link below for the list of detailed instructions on how to make it easier to see on your computer.\nTips for making it easier to see on a Mac\nTips for making it easier to see on a PC\nAvailable accessibility featuresFor the complete list of accessibility features available to you, click on the appropriate link(s) for your operating system and/or browser below:\nOperating Systems\nWindows\u00a0(desktop)\nMac\u00a0(desktop)\niOS\u00a0(mobile)\nAndroid\u00a0(mobile)\nBrowsers\nMicrosoft Edge (formerly Explorer)\nMozilla Firefox\nGoogle Chrome\nApple Safari\nCould use some extra help?If you have visual disabilities or other accessibility difficulties preventing you from accessing our services or enjoying your online experience, we can help.\u00a0\nThe easiest is to call our accessibility support line, 24/7 at 1-833-767-7289\n\u00a0\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\360043832591-Accessibility-Tips.html"}
{"id": "f8240dd8a86a-0", "text": "LifeWorks\nGetting Started\nGetting Started\n           \n          Multi-Factor Authentication\n        \nWhy you need to set up a two-factor authentication Do you ever use the same password to sign into multiple websites and apps? This may weaken your password and make it easier to steal. That\u2019s why your organisation might require you to set up two-factor authentication in order to access your LifeWorks account. Two-factor authentication aka 2FA is the best way to protect yourself online.\nThis feature improves security because two-factor authentication requires two things to log into your LifeWorks account and keep it secure: Something only you know \u2013 a verification code each time you log in \u2013 and something only you own \u2013 your phone.\nHow it worksAfter you sign in with your Invitation Code and Unique Code for the first time, LifeWorks will ask you to set up two-factor authentication by downloading an authenticator app on your phone.\nYou can choose among the following authenticator apps:\nMicrosoft Authenticator (we strongly recommend it!)\nGoogle Authenticator (we love this one as well)\nDuo Security\nLastPass\nAuthy\nPing Identity\nDownload the app of your choice on your phone by visiting the App Store or Google Play. If you have one already installed, you can ignore this step.\nOnce installed, make sure you follow the steps the authenticator app asks for you to link it to a new account \u2013 in this case, your LifeWorks account. It\u2019s a simple process:\nSign in to your LifeWorks account.\nIf you are on the LifeWorks web platform, follow the steps to set up your two-factor authentication. Open the authenticator app on your mobile and scan the QR code you see on your desktop\u2019s screen using your phone\u2019s camera. Alternatively, you can manually enter the activation code you see on the screen into the Authenticator app.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\360059052312-Multi-Factor-Authentication.html"}
{"id": "f8240dd8a86a-1", "text": "If you are on the LifeWorks mobile app, when the authenticator app prompts you, enter the account details and copy-paste the activation code that shows up on your screen into your authenticator app.\nA verification code will show up on your authenticator app \u2013 this is a time-dependent six-digit code. Simply pop it in the relevant field on your LifeWorks app to complete the process.\nTa-dah! Your Authenticator app is now connected to your LifeWorks account.\nFrom now on, every time you log into LifeWorks you will be prompted to enter the verification code generated by the Authenticator app on your phone.\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\360059052312-Multi-Factor-Authentication.html"}
{"id": "ddc4c83a28f9-0", "text": "How can we help?\n    \n        Questions you may have\n    \n                How do I sign up for LifeWorks?\n            \n                How can I access LifeWorks?\n            \n                What if my invitation link/code doesn't work?\n            \n                How do I verify my account?\n            \n                How can I change my password?\n            \nGetting Started\nYour Account\n      Still Need Help?\n    \nSUBMIT A REQUEST", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\360059605132-LifeWorks-App-on-Microsoft-Teams.html"}
{"id": "71ff91c968c5-0", "text": "How can we help?\n    \n        Questions you may have\n    \n                How do I sign up for LifeWorks?\n            \n                How can I access LifeWorks?\n            \n                What if my invitation link/code doesn't work?\n            \n                How do I verify my account?\n            \n                How can I change my password?\n            \nGetting Started\nYour Account\n      Still Need Help?\n    \nSUBMIT A REQUEST", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\360060019391-MS-Teams.html"}
{"id": "6564ea482124-0", "text": "LifeWorks\nTerms and Conditions\nRecords Management\n           \n          Records Retention Schedule for the Lifeworks Platform\n        \nIntroduction. 1Schedule Structure. 2Retention Calculation. 2Definitions. 3Contractual Retention Requirements. 3Off-Site Storage. 3Systems Storage. 3Schedules by Business Function. 4LifeWorks Platform. 4\nIntroduction\nThis Record Retention Schedule (\u201cSchedule\u201d) is meant to be read and interpreted in accordance with the Records Management Policy (\u201cPolicy\u201d) and supersedes all previous versions of any Company retention schedules. This Schedule identifies specific retention periods that apply to U.S. and Canadian hard copy and electronic Records that require retention for legal, recordkeeping or business reasons. These retention periods will be used to enhance the Company\u2019s enterprise wide Record retention strategy as it continues to develop over time and be fully implemented.The Schedule lists the retention Periods for the Official Record or final version of the Record, regardless of media or location of storage. Official Records that have met the Retention Period set out in this Schedule should be disposed of as long as they are not subject to a Legal Hold or Tax Audit Hold. Official Records may be stored in physical or electronic format. \u00a0Drafts, duplicates or convenience copies of Official Records should not be retained for longer than is necessary to perform a job responsibility and in no instance longer than the Retention Period for the Official Records, unless those records are subject to a Tax Audit Hold or Legal Hold.The terms used in the Policy apply to this Schedule, with any newly introduced terms defined below.\nSchedule Structure", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\4416921773588-Records-Retention-Schedule-for-the-Lifeworks-Platform.html"}
{"id": "6564ea482124-1", "text": "Schedule Structure\nBusiness Function: The Schedule is primarily organized by Business Function. Each Business Function represents a major category of business activity such as Finance and Accounting, Human Resources, or Tax. Each Business Function is listed in the Table of Contents. The Business Function is not intended to represent a specific department, but instead, to identify a broad category of activity or subject area.Where a specific department or line of business has documents which are unique to that department or line of business, a separate Record category has been assigned.\nRetention Calculation\nEvent Driven: All Records that have event-driven retention periods, such as \u201cLease of Property\u201d or \u201cTermination of Employment\u201d, contain a retention period that is calculated from the event date. For example, if an employee departs in August of a particular year, his/her official Personnel Records are eligible for destruction 8 years after the date the employee departed.Non-Event Driven: If the retention period has no event associated with it, the Records must be retained for that period of time plus the remainder of the year in which they are created. Using another example, if a Record is created some time during the middle of the year and it has a retention period of 8 years, it must be kept for the remainder of the year in which it is created plus an additional 8 years.Indefinite: If a Record has an \u201cIndefinite\u201d retention period, it indicates that the exact retention period is not able to be determined at this time. Records with an Indefinite retention period will be reviewed periodically to determine if there is any legal or business need to retain them.Retention Calculation Examples\u00a0\nCreation or Event\nRetention \nKeep Until \nExplanation \n6/15/2014 (Record Created)\n8 years\n12/31/2022\nKeep full calendar year of creation + 8 more years\n\u00a0\n1/5/2015 (Trigger Event)\nExpiration + 8 years", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\4416921773588-Records-Retention-Schedule-for-the-Lifeworks-Platform.html"}
{"id": "6564ea482124-2", "text": "1/5/2015 (Trigger Event)\nExpiration + 8 years\n1/6/2023\nKeep 8 years after trigger event (Expiration)\n\u00a0\n1/5/2015\nIndefinite\nTBD\nRecords should be reviewed periodically to\ndetermine their status and whether they can be defensibly disposed.\n\u00a0\nDefinitions\nDestruction: The process of eliminating or deleting a record once it has met its Retention Period and any Tax Audit Holds or Legal Holds have been released.Non-Record: External documents and publications such as articles, newsletters or press releases that do not require retention. Non-Record materials should be disposed of as soon as they are no longer needed for reference, which is usually no longer than two years.Official Records: Complete and final Records that require retention for legal, recordkeeping, or business reasons. Official Records provide evidence of the Company\u2019s business functions, policies, decisions, procedures, operations, provision of service and internal and external transactions.Official Records Owner: The Department, Line of Business or Function responsible for maintaining the Official Record to comply with retention requirements as identified in this Schedule. The Official Records owner is typically, but not always, the Department, Line of Business or Function that created the record.Tax Audit Hold: The procedure used to temporarily suspend destruction of certain Records due to an existing tax audit, even if the Records are eligible for destruction.Unofficial Records: Records that are not required to be retained for legal, recordkeeping, or business needs unless they are subject to a Tax Audit Hold or a Legal Hold. These may include drafts, duplicates, or \u201cconvenience\u201d copies of Official Records. These may be destroyed when they no longer serve a purpose.\nContractual Retention Requirements", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\4416921773588-Records-Retention-Schedule-for-the-Lifeworks-Platform.html"}
{"id": "6564ea482124-3", "text": "Contractual Retention Requirements\nWhere a contract contains a retention requirement that is longer than the applicable retention period set out in this Schedule, the contract retention requirement supersedes the Company Retention Period. Where a contains a retention requirement that is shorter than the applicable Retention Period, a subject matter expert for the Business Function should be consulted for guidance.\nOff-Site Storage\nIron Mountain is the approved off-site storage vendor for LifeWorks in North America. \u00a0Duplicates, drafts, and convenience copies of Official Records are not eligible for storage at Iron Mountain.\nSystems Storage\nSystems and applications must also have Records stored in a manner that allows for retention and destruction consistent with this Schedule.\nSchedules by Business Function\u00a0\nLifeWorks Platform\nRecords related to or generated through the provision of these services by the Company including, but not limited to, LifeWorks, rewards, recognition and perks, records of health, wellness, nutrition, fitness coaching, or other related services.\u00a0\u00a0\u00a0\nRecord Category\nRecord Description \nExamples\nTax Hold\nRetention Period\nRetention of original documents required (Y/N if Y, describe)\nLifeWorks Platform\nRecords documenting and/or generated by the user and the user\u2019s use of the LifeWorks application\nUser profile and usage information such as name, DoB, email address, recognitions, phone number, purchase history etc.\nNo\n6 months after termination of the customer\u2019s contract relationship.\nN \u2013 All original files are digital\nLifeWorks Platform\nSpot Rewards data and records relating Client Funded Rewards issued using the Spot Rewards functionality\nClient deposits and withdrawal records; client requests designating reward recipients and records relating to payments made to individual user accounts\n\u00a0\nYes\n7 years\nN \u2013 All original files are digital\nBackup files (LW)\nFiles created from LW backup systems for the purpose of system restoration in the event of an emergency\nBackup files\nNo\n30 days\nN \u2013 All original files are digital", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\4416921773588-Records-Retention-Schedule-for-the-Lifeworks-Platform.html"}
{"id": "6564ea482124-4", "text": "Backup files\nNo\n30 days\nN \u2013 All original files are digital\n\u00a0\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\4416921773588-Records-Retention-Schedule-for-the-Lifeworks-Platform.html"}
{"id": "12a12cdf5103-0", "text": "LifeWorks\nTerms and Conditions\nRecords Management\n           \n           Records Management Policy for the LifeWorks Platform\n        \nPolicy\nThe records and documents created, used and stored by LifeWorks, its subsidiaries and its affiliates (\u201cLifeWorks\u201d or the \u201cCompany\u201d) are among the Company\u2019s most important assets. This includes all Company documents and records in any format or medium, whether hard copy or electronic, including memos, correspondence, reports, working papers, presentations and emails (\u201cRecord\u201d or \u201cRecords\u201d).\nThe purpose of this Records Management Policy (\u201cPolicy\u201d) is to define and establish requirements for the creation and management of authentic, reliable, enduring and useable Records in support of the business functions and activities of the Company. The Policy is designed to ensure the Company complies with laws and regulations, meets legal/contractual recordkeeping requirements, operates effectively, preserves Records relating to legal and other proceedings and destroys Records when appropriate to do so.\u00a0\nApplication\nThis Policy applies to all areas of the Company (\u201cProgram Area\u201d) and to all Records irrespective of format (e.g., records sent or received by email accounts, electronic records, paper records, etc.). Every director, officer, employee and contractor of the Company (collectively \u201cCompany Personnel\u201d) is responsible for ensuring that they understand and comply with this Policy.\nIn addition to complying with this Policy, Company Personnel must also comply with the Company\u2019s Confidential Information Policy, the Company\u2019s Data & Record Classification Policy, the Company\u2019s Privacy Policy, all security policies, applicable privacy legislation, and the terms of any other agreements with the Company or between the Company, its partners and its clients. The use of the term \u201cRecord\u201d in this Policy has the same meaning as the term \u201cData\u201d in the Company\u2019s Data & Record Classification Policy.\nMandatory Requirements\nCreation, Management and Disposition of Records", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\4417016345364--Records-Management-Policy-for-the-LifeWorks-Platform.html"}
{"id": "12a12cdf5103-1", "text": "Mandatory Requirements\nCreation, Management and Disposition of Records\nEvery Program Area must, in accordance with the requirements and guidelines established under this Policy, create, manage, and dispose of Records to ensure program accountability and support the Program Area\u2019s business needs. Every Program Area must also ensure that the integrity, reliability and retrievability of Records for ongoing legal, financial or other business purposes.\nAccountability for the creation, management and disposition of Records resides with the business owner in the Program Area.\nClassification of Records\nRecords must be classified according to the business functions and activities of each Program Area in a manner that:\nallows complete Records relating to business decisions or transaction to be readily located and retrieved;\nminimizes duplicate storage of Records;\nenables user permissions and privacy and security protections to be applied consistently and appropriately; and\npermits retention requirements to be applied accurately.\nIn classifying Records, Company Personnel are required to abide by the Company\u2019s Data & Record Classification Policy and Information Security Policy and Standards.\u00a0\nStorage and Management of Records\nRecords must be stored in shared repositories and managed by each Program Area in a manner such that:\nthey can be efficiently located, identified and retrieved for as long as they are needed;\nconsistent and comprehensive application of security rules regarding access, modification and disposal are applied;\nunnecessary duplication is eliminated; and\nefficient disposition, including transfer to archives and storage, in accordance with retention requirements is enabled.\nRetention and Disposition of Records\nCompany Personnel must keep Records within a Program Area for as long as is necessary to meet a legitimate business or legal purpose, taking into account applicable legislative and regulatory requirements, and the terms of any agreements with the Company or between the Company, its partners and its clients.\nBusiness owners must ensure that the Records in their Program Areas are managed, stored and disposed of in accordance with the requirements of the applicable Records Retention Schedule (\u201cSchedule\u201d).", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\4417016345364--Records-Management-Policy-for-the-LifeWorks-Platform.html"}
{"id": "12a12cdf5103-2", "text": "The retention requirements for Records, as stipulated in the applicable Schedule, are determined in consultation with subject matter experts in each Program Areas based on:\nbusiness needs;\nlegal and regulatory requirements specific to the Records;\ncontractual commitments;\nthe need to ensure accountability for the activities and decisions documented by the Records; and\nthe rights and interests of other stakeholders in the preservation of the Records\u2019 contents.\nRecords in the possession of the Company including relevant Program Areas may be subject to the following:\nLegal proceedings; and\nAccess requests made pursuant to applicable legislative and regulatory requirements and the terms of any other agreements with the Company or between the Company, its partners and its clients.\nWhen a request is received pursuant to any of the above, Company Personnel must preserve and produce all relevant Records and follow the requirements set out in the Legal Hold section of this Policy.\nEmail Retention\nRecords created, sent or received using email accounts, including emails themselves, are subject this Policy.\nBefore an email account is disabled or deleted, the Records created, sent or received using the email account must be managed in accordance with the requirements set out above.\nThese types of Records must not be stored in the hard drive of an individual\u2019s computer, on portal devices or removable media, on an individual\u2019s personal network drive or electronic workspace, in email accounts, or in the case of hardcopy records, in an individual\u2019s physical file storage.\u00a0\nRecord Archiving and Storage\nHard copies of Records that no longer require immediate access as an active record, but must still be maintained for the remainder of their designated retention period, should be archived. Company Personnel should contact the Corporate Services Department or regional office management to arrange for Record archiving at a Company-approved offsite storage facility. When making arrangements for off-site storage, Company Personnel will need to identify a Record destruction date for destruction purposes.\nLegal Hold", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\4417016345364--Records-Management-Policy-for-the-LifeWorks-Platform.html"}
{"id": "12a12cdf5103-3", "text": "Legal Hold\nRecords relating to any pending or anticipated legal proceeding, audit or investigation must be preserved. A \u201cLegal Hold\u201d may be placed on any Record regardless of whether the record is the final, official version of the Record. Company Personnel who receive a notice from the Legal, Risk and Privacy Department or through another source that certain Records are subject to a Legal Hold must immediately ensure that all Records subject to the Legal Hold are secure and retained, as described in the Legal Hold notice. If Company Personnel become\u00a0 aware of a pending or anticipated legal proceeding, audit or investigation, or subpoena, they must secure and retain all Records that might be pertinent, and notify the Legal, Risk and Privacy Department.\nUnder no circumstances should Company Personnel alter, destroy or conceal any Records related to a pending or anticipated legal proceeding, audit or investigation. Any such action could have a material adverse effect on the legal proceeding, audit or investigation. Unauthorized alteration, destruction or concealment of Records may subject Company Personnel to disciplinary action, up to and including termination, as well as to legal liability.\nAnnual Records Review\nCompany Personnel must review all Company Records, including emails, in their possession on a regular basis and at a minimum, once a year. In doing so, Company Personnel should identify for destruction any Records that are beyond their designated retention period but retain those that are subject to a Legal Hold or involve an investigation or audit.\u00a0\nDestruction of Records\nRecords are to be destroyed upon satisfaction of all of the following criteria:\nthe Records have served their intended purpose; and\nthe applicable retention period has expired; and\nCompany Personnel handling the Records has written confirmation that such Records are not subject to a Legal Hold.\nQuestions and Compliance\nAny questions about the retention of Records that are not addressed in this Policy should be directed to the Legal, Risk and Privacy Department, who will provide direction in consultation with subject matter experts in the Program Area to which the Record relates.", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\4417016345364--Records-Management-Policy-for-the-LifeWorks-Platform.html"}
{"id": "12a12cdf5103-4", "text": "Any questions about the archiving and destruction of hard-copy Records (ie. paper) should be directed to the Corporate Services Department or regional office management.\nThis Policy will be reviewed periodically and amended as necessary by the Legal, Risk and Privacy Department to reflect any changes in laws, regulations or business requirements.\n\u00a0\n\u00a0\n Have more questions? Submit a request \n \n    \tAbout\n    \n      Careers\n    \n      Privacy Policy\n   \t\n     \tTerms\n    \n\u00a9 LifeWorks", "source": "https://help.lifeworks.com\\hc\\en-ca\\articles\\4417016345364--Records-Management-Policy-for-the-LifeWorks-Platform.html"}
{"id": "523ff8ef6017-0", "text": "LifeWorks\n      \n        Getting Started\n      \n    \nGetting Started\nGetting Started\n\u2605\nHow do I sign up for LifeWorks?\n\u2605\nHow can I access LifeWorks?\n\u2605\nWhat if my invitation link/code doesn't work?\nMulti-Factor Authentication\nAccessibility Tips", "source": "https://help.lifeworks.com\\hc\\en-ca\\categories\\115000409443-Getting-Started.html"}
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{"id": "827633e88efd-0", "text": "LifeWorks\n      \n        Terms and Conditions\n      \n    \nTerms and Conditions\nPrivacy And Cookies Policy\nPrivacy Policy\nTerms and Conditions\nProviding Services to People with Disabilities\nTerms of Use\nRecords Management\n Records Management Policy for the LifeWorks Platform\nRecords Retention Schedule for the Lifeworks Platform", "source": "https://help.lifeworks.com\\hc\\en-ca\\categories\\201166406-Terms-and-Conditions.html"}
{"id": "b8a15b2c31ae-0", "text": "LifeWorks\nGetting Started\nGetting Started\n     \n    Getting Started \nFollow\nNew articles\nNew articles and comments\nFollow\nNew articles\nNew articles and comments\n\u2605\nHow do I sign up for LifeWorks?\n\u2605\nHow can I access LifeWorks?\n\u2605\nWhat if my invitation link/code doesn't work?\nMulti-Factor Authentication\nAccessibility Tips", "source": "https://help.lifeworks.com\\hc\\en-ca\\sections\\115000528743-Getting-Started.html"}
{"id": "69d47a960d31-0", "text": "LifeWorks\nYour Account\nProfile\n     \n    Profile \nFollow\nNew articles\nNew articles and comments\nFollow\nNew articles\nNew articles and comments\nHow Do I Edit My Profile?\nWhy Do I Have To Create A Profile?", "source": "https://help.lifeworks.com\\hc\\en-ca\\sections\\201739573-Profile.html"}
{"id": "16a1916487b8-0", "text": "LifeWorks\nYour Account\nAccessing Your Account\n     \n    Accessing Your Account \nFollow\nNew articles\nNew articles and comments\nFollow\nNew articles\nNew articles and comments\n\u2605\nHow do I verify my account?\n\u2605\nHow can I change my password?", "source": "https://help.lifeworks.com\\hc\\en-ca\\sections\\201950813-Accessing-Your-Account.html"}
{"id": "5d77ef206aeb-0", "text": "LifeWorks\nTerms and Conditions\nTerms and Conditions\n     \n    Terms and Conditions \nFollow\nNew articles\nNew articles and comments\nFollow\nNew articles\nNew articles and comments\nProviding Services to People with Disabilities\nTerms of Use", "source": "https://help.lifeworks.com\\hc\\en-ca\\sections\\201951113-Terms-and-Conditions.html"}
{"id": "e14f4adece95-0", "text": "LifeWorks\nTerms and Conditions\nPrivacy And Cookies Policy\n     \n    Privacy And Cookies Policy \nFollow\nNew articles\nNew articles and comments\nFollow\nNew articles\nNew articles and comments\nPrivacy Policy", "source": "https://help.lifeworks.com\\hc\\en-ca\\sections\\201956516-Privacy-And-Cookies-Policy.html"}
{"id": "1f8dab23ab92-0", "text": "How can we help?\n    \n        Questions you may have\n    \n                How do I sign up for LifeWorks?\n            \n                How can I access LifeWorks?\n            \n                What if my invitation link/code doesn't work?\n            \n                How do I verify my account?\n            \n                How can I change my password?\n            \nGetting Started\nYour Account\n      Still Need Help?\n    \nSUBMIT A REQUEST", "source": "https://help.lifeworks.com\\hc\\en-ca\\sections\\360013249391-Microsoft-Teams.html"}
{"id": "e2c294502ba8-0", "text": "LifeWorks\nTerms and Conditions\nRecords Management\n     \n    Records Management \nFollow\nNew articles\nNew articles and comments\nFollow\nNew articles\nNew articles and comments\n Records Management Policy for the LifeWorks Platform\nRecords Retention Schedule for the Lifeworks Platform", "source": "https://help.lifeworks.com\\hc\\en-ca\\sections\\4416921768212-Records-Management.html"}