id stringlengths 14 15 | text stringlengths 192 2.25k | source stringclasses 27
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6e523f978f2a-0 | LifeWorks
Terms and Conditions
Terms and Conditions
Providing Services to People with Disabilities
Accessible Customer Service Policy
LifeWorks Canada Ltd. (“LifeWorks”) is committed to excellence in serving all customers including people with disabilities. The policy below is our plan fo... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\115002437483-Providing-Services-to-People-with-Disabilities.html" |
6e523f978f2a-1 | An overview of the applicable law and the requirements around customer service
LifeWorks’ accessible customer service policy
How to interact and communicate with people with various types of disabilities
How to interact with people with disabilities who use an assistive device or require the assistance of a service ani... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\115002437483-Providing-Services-to-People-with-Disabilities.html" |
6e523f978f2a-2 | Statement of Commitment
LifeWorks is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing bar... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\115002437483-Providing-Services-to-People-with-Disabilities.html" |
6e523f978f2a-3 | LifeWorks intends to make all websites and content conform with WCAG 2.0, Level AA by 2021.
Employment
LifeWorks is committed to fair and accessible employment practices.
We notify the public and staff that LifeWorks will accommodate people with disabilities during the recruitment and assessment processes and when p... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\115002437483-Providing-Services-to-People-with-Disabilities.html" |
f133b1951172-0 | LifeWorks
Your Account
Profile
Why Do I Have To Create A Profile?
Your profile helps us identify who you are and communicate with you.
Have more questions? Submit a request
About
Careers
Privacy Policy
Terms
© LifeWorks | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208461516-Why-Do-I-Have-To-Create-A-Profile.html" |
3664714ca6f8-0 | LifeWorks
Getting Started
Getting Started
How can I access LifeWorks?
To log into LifeWorks, you will first need to be invited by your company or organisation. They will either provide you with a company-wide username and password, or will send you an individual invite to register with yo... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208461636-How-can-I-access-LifeWorks.html" |
8f336eef0656-0 | LifeWorks
Getting Started
Getting Started
What if my invitation link/code doesn't work?
If you are using an invitation code, check that it matches and try again. Invitation codes are not case-sensitive. Invite codes are single-use only. If you have already used the code provided please lo... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208461836-What-if-my-invitation-link-code-doesn-t-work.html" |
b76b2ba4eed8-0 | LifeWorks
Your Account
Accessing Your Account
How do I verify my account?
Depending on your signup method, you may be required to verify your email address. If this is the case, you will receive an email with a link.
Simply click on the link in the email, this will open a new window which... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208461846-How-do-I-verify-my-account.html" |
a0085e6a6658-0 | LifeWorks
Terms and Conditions
Terms and Conditions
Terms of Use
Before using this Website or App, you must register an Account with us and agree to our Terms of Use – please read them carefully and print a copy for your records. These Terms of Use constitute a legally binding agreement b... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-1 | Section 2. TERMS OF USE
2.1 These Terms of Use set out the basis on which we provide our Services via our Website and App to the following types of Users:
Individual Users who receive access to our products and services through their Sponsoring Organizations (“Sponsored Users”). Sponsored Users include, but ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-2 | In these Terms of Use, Sponsored Users, Dependent Users, SPO Administrators and Pass-Through Administrators are individually and collectively referred to as “Users,” “you,” “your,” and other similar words where the context requires such generic terms. Other defined terms are listed in Appendix 1 at the end of these Te... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-3 | 2.3 If you are registering as an administrator for an Account on behalf of a Pass-Through Administrator, you are deemed to be agreeing to these Terms of Use both on your own behalf and on behalf of your Users. If you are registering as an administrator for an Account on behalf of a SPO Administrator, you are ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-4 | 2.4 We reserve the right to update or amend these Terms of Use from time to time. Updates and amendments to these Terms of Use are effective upon posting by us on the Website or App and your continued use of our Services and the Website or App shall constitute your automatic acceptance of such updates and amen... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-5 | (c) for Sponsored Users, any terms and conditions that may be applied to you by your Sponsoring Organization (please ask your Sponsoring Organization for details); and
(d) any amendments, modifications or updates made to the foregoing from time to time.
Section 4. SERVICES, WEBSITE AND APP
4.1... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-6 | (c) obtain a cash-like credit from us (which may be withdrawn or applied to offers on our Website or App) upon completion of a qualifying transaction with a participating Retailer in accordance with Section 9 of these Terms of Use (“CashBack”);
(d) receive Rewards allocated to you by your Sponsorin... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-7 | (h) access health and wellness resources, including but not limited to our interactive Health Risk Assessment and behavioural modification programs, described in Section 10.4 and other resources described in Section 13.1 of these Terms of Use.
Particular provisions relating to these Services, including restr... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-8 | 4.5 The App may only be downloaded, accessed and used on a device owned or controlled by you or your Sponsoring Organization and running the relevant operating system for which, the App was designed, so it is your obligation to make sure that you have a compatible device that meets all of the necessary technic... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-9 | (d) you are at least 18 years old if you will be processing a credit card payment, withdrawing any CashBack or redeeming any Rewards;
(e) at all times, you are eligible to use our Services pursuant to the terms and conditions in your Sponsoring Organization’s SPO Agreement;
(f) you agree... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-10 | 5.3 You warrant that all information you provide to us when registering an Account is true and accurate. You must advise us if any of the information that you have provided to us in connection with your Account changes at any time during the term of these Terms of Use.
5.4 We reserve the right in our... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-11 | 5.7 Notwithstanding anything to the contrary in these Terms of Use, if you deliberately provide any inaccurate or misleading information to us, or you conduct or facilitate any fraudulent, criminal, abusive or inappropriate activity via our Website or App, we may suspend or terminate your Account without notic... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-12 | 6.1 The Services (including the Website and App) are designed and intended for your access and use within the Territory identified in your Sponsoring Organization’s SPO Agreement. Therefore, the Services available to Users within the Territory may be unavailable or may not work properly for Users outside of t... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-13 | (a) you may obtain more information about the availability of and your access to the Website and/or App by contacting us or your Sponsoring Organization;
(b) your use and access of the Website or App will be deemed by you and us to have been made from within the Territory, subject to any additional... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-14 | 7.2 SUBJECT TO APPLICABLE LAW, YOU MAY WITHHOLD YOUR CONSENT TO OUR COLLECTION, USE, PROCESSING, DISCLOSURE, RETENTION AND/OR DESTRUCTION OF YOUR PERSONAL INFORMATION BY CHOOSING TO NOT REGISTER AN ACCOUNT AND THEREFORE NOT ACCESSING ANY OF THE SERVICES. ONCE YOU HAVE GIVEN YOUR CONSENT TO LIFEWORKS, YOU MAY W... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-15 | Section 8. RETAILERS
8.1 We may, as part of the Services, provide (via the Website or App) links to the websites of one or more participating Retailers of products or services. The number and identity of the Retailers may change from time to time, at our discretion, and the participation of any Retailer shall... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-16 | (d) we are not responsible for any Retailer Information;
(e) if you choose to purchase goods or services or obtain a Reason Code for redemption against purchases from a Retailer: (1) your purchase will be pursuant to contract between you and the Retailer alone, on the terms agreed between you and t... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-17 | (g) in the event of any problem with any product or service purchased by you from a Retailer, all queries and disputes relating to such defective products or services should be directed to the Retailer concerned except for queries relating solely to CashBack, which should be directed to LifeWorks by emailing ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-18 | 9.2 We will notify you and credit your CashBack Wallet when we receive the Retailer Commission from the applicable Retailer with respect to the qualifying transaction between you and that Retailer. Once you have been notified that you have CashBack available to you, you may withdraw CashBack by notifying us in... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-19 | 9.3 All CashBack Wallet withdrawals shall be paid to a valid PayPal account designated by you or such other payment or redemption options as we may offer to you from time to time in our sole discretion; provided, however, that we reserve the right to charge a withdrawal fee if we offer any method of withdrawin... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-20 | 9.5 No CashBack will be available or payable to you (and, if the applicable Retailer Commission is paid to us, shall be forfeited to us) where:
(a) your CashBack account does not hold at least the Minimum Amount;
(b) your purchase is made by any other means (including purchases made by ph... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-21 | (g) your Account has been inactive for at least 12 months;
(h) we discover that you do not, or have ceased to, satisfy the qualifying criteria set out in set out in Section 5.1 of these Terms of Use; or
(i) your Account is deactivated for any reason (including when the SPO Agreement exp... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-22 | (b) your entitlement to CashBack may be affected (and, in some cases, prevented altogether) by certain settings or software products installed on your computer or mobile device which prevent the Retailer from tracking your actions, such as the blocking of cookies or the use of an anonymizer to access your Acc... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-23 | (b) where a Retailer Commission is due to be paid to us by a Retailer, it may (in normal circumstances) take up to 90 days before we receive payment of the Retailer Commission from the Retailer, but this will depend on the specific Retailer concerned and in practice the time it takes the Retailer to make paym... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-24 | 9.11 In our sole discretion, and subject to the SPO Agreement with your Sponsoring Organization or the Services your Sponsoring Organization has subscribed to, we may offer certain Users enhanced CashBack programs or other special deals from time to time. Any such enhanced CashBack programs shall be payable month... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-25 | (a) Your Sponsoring Organization may allocate a Spot Reward to you from time to time from an account funded by your Sponsoring Organization. Spot Rewards may be issued in denominations ranging from $10 up to $500 (or any other denomination which we may make available to your Sponsoring Organization pursuant ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-26 | (c) Spot Rewards may constitute taxable income to you and may be subject to other withholding requirements imposed by local taxing authorities on you or your Sponsoring Organization. LifeWorks makes no representations or warranties about any tax requirements or tax consequences that may or may not apply to S... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-27 | (c) We will notify you as soon as reasonably practicable to do so. If by the time of our notification you have already redeemed the Spot Reward, we will no longer be under any obligation to supply your selected Redemption Option (The method you selected to receive your reward, such as a gift card). If we have... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-28 | (a) You may achieve Wellbeing Rewards by completing designated activities set forth on the Website or App (for example, completing an assessment questionnaire, reading snackable content or participating in a challenge). For a full listing of Wellbeing Rewards, including points per activity, reward tiers and ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-29 | 10.5 Other Rewards Programs. We may, from time to time develop other Rewards programs and offer them to Sponsoring Organizations. If your Sponsoring Organization subscribes for one or more of these other Rewards programs (collectively the “Other Rewards”), you may be asked to provide your consent to a separate ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-30 | (b) We will deduct the stated value of your Redemption Option selection from your Rewards Account. We will electronically deliver the Redemption Option you selected to the email address currently linked to your Account. The time for delivery will vary depending on the Redemption Option you select (and may als... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-31 | (e) With respect to all Retailers, you acknowledge and agree that:
LifeWorks shall not be responsible for any act, omission or default of a Retailer;
we do not endorse the goods or services made available by a Retailer;
it is your responsibility to satisfy yourself as to the quality and suitability of such... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-32 | 11.1 You acknowledge and agree that for any of your Sponsored Users or their related Dependent Users to become eligible to receive and redeem a Reward, such Sponsored User or Dependent User must satisfy the qualifying criteria set out in Section 5.1 of these Terms of Use and the receipt and redemption of any Rewa... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-33 | 11.2 Sponsoring Organizations who have subscribed for Spot Rewards shall administer the Spot Rewards program in accordance with the terms and conditions set forth in the SPO Agreement or any other agreement between the Sponsoring Organization and us governing the Spot Rewards program. If, as a SPO Administrator,... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-34 | (c) All funds in your Spot Rewards Account shall be held by us on your behalf until such time as (i) your funds are exhausted as a result of your allocation of Spot Rewards or (ii) you withdraw the funds from your Spot Rewards Account in accordance with Section 11.2(g).
(d) When you allocate a Spot... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-35 | (f) Spot Rewards allocated by you to a Sponsored User cannot be cancelled or reallocated by you after you have submitted your allocation choices to us. We accept no responsibility whatsoever for any loss suffered by you or any Sponsored User resulting from any allocation of a Spot Reward except to the extent... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-36 | (h) We may in the future introduce functionality allowing you to make deposits and withdrawals directly through your Sponsoring Organization account, whereupon you shall be entitled to make use of such functionality as an alternative to the processes described in Section 11.2(b); provided, however, that the p... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-37 | Section 13. EAP AND WELLNESS
13.1 The information contained on the Website and App is presented to Users for educational purposes. Except to the extent permitted by applicable law, LifeWorks disclaims any fiduciary duties and makes no warranties as to the accuracy or completeness of the information and assumes n... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-38 | (a) allow anyone to access or use your Account, including for your own personal economic gain or personal commercial benefit;
(b) republish, redistribute or re-transmit our Website or App for any reason, including for your own personal economic gain or personal commercial benefit;
(c) re... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-39 | (g) violate any applicable law or regulation through your use of our Website, App or Services;
(h) copy or store our Website or App other than for your own non-commercial, personal use (as may occur incidentally in the normal course of use by your browser or mobile device);
(i) copy or ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-40 | Section 15. POSTING CONTENT
15.1 By creating an Account or using our Website, App or Services you accept sole responsibility for:
(a) any and all content posted from your Account (whether by you or others who access your Account, whether or not you are aware of their access) to the Website or App; and... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-41 | (c) not submit any content that contains any viruses or other code that has contaminating or destructive elements;
(d) not submit any content containing any form of advertising; and
(e) not impersonate or misrepresent an affiliation with, any person or entity.
15.3 By creating an ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-42 | 15.5 Complaints about the content of any posting must be sent to support@lifeworks.com and must contain details of the specific posting giving rise to the complaint.
Section 16. NEWSLETTER; OTHER EMAIL NOTICES AND COMMUNICATIONS TO USERS
With your consent (to the extent required under applicable law) we may occ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-43 | 17.2 LIFEWORKS MAKES NO REPRESENTATIONS CONCERNING OPERATION OR CONTENT OF THESE EXTERNAL WEBSITES AND IS NOT RESPONSIBLE FOR THE QUALITY OF INFORMATION ON ANY SUCH EXTERNAL WEBSITES OR ANY LINK CONTAINED IN SUCH EXTERNAL WEBSITES. THESE LINKS MAY LEAD UNINTENTIONALLY TO SITES CONTAINING INFORMATION THAT SOME PEO... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-44 | (c) free from errors, defects, viruses or other destructive elements; or
(d) in compliance with any particular standard(s).
18.2 By creating an Account and using the Website or App, you agree to the extent permitted by applicable law that we will not be liable to you for any unavailability o... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-45 | 19.2 The Website or App may contain code, commonly referred to as open source software, which is distributed under any of the many known variations of open source license terms, including terms which allow the free distribution and modification of the relevant software’s source code or which require all distribut... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-46 | Section 20. OUR LIABILITY
20.1 Except as expressly set out in these Terms of Use, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Website or App, and to the fullest ext... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-47 | (b) any failure in the tracking or provision of CashBack or Reward by or on behalf of any Retailer; or
(c) any circumstance which we cannot reasonably be expected to control.
20.4 You are solely responsible for protecting your login details and password and we will not be held liable for any... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-48 | 20.8 If you are accessing our Website or App from Australia or New Zealand, the provisions of this Section 20 are subject to your consumer rights under Australian or New Zealand law. Please refer to Appendix 3 of these Terms of Use for more information about your consumer rights under Australian or New Zealand la... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-49 | 21.3 We provide our Services to Users and Sponsoring Organization either under our SPO Agreement with the relevant Sponsoring Organization or under a contract between us and a third-party reseller of our Services who in turn has a contract with the relevant Sponsoring Organization. We may suspend or terminate (at... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-50 | (e) any third-party reseller of our Services via whom we provide our Services to you is in breach or other default of its contract with us such as to justify our termination of that contract; or
(f) for any other reason at our absolute discretion.
21.5 Your Account and all of its content wi... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-51 | 22.3 These Terms of Use, which include any other terms expressly referred to in them, represent the entire agreement between you and us in relation to this subject matter.
22.4 All notices given by you to us or vice-versa must be given by email or in writing to the address set out in Section 23. We may giv... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-52 | (a) via the Website;
(b) via email at support@lifeworks.com;
(c) via mail to the address set forth in Section 1.
Your queries will be handled by a LifeWorks representative promptly. We will endeavour to respond to your queries within 5 business days from the receipt of the query.
Appe... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-53 | Minimum Amount
Defined in Section 9.2
Open Source Licence Terms
Defined in Section 19.2
Open Source Software
Defined in Section 19.2
Other Rewards
Defined in Section 10.5
Pass-Through Administrator
Defined in Section 2.1
Sponsored User
Defined in Section 2.1
Dependent User
Defined in Section 2.1
Perks
Th... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-54 | Services
Defined in Section 4
Snackable Content
Brief, easily digestible, relevant digital content such as videos, short articles, or longer information pieces broken into a series or shorter articles, all designed for immediate clickable consumption by Users
SPO Agreement
An agreement between us and a Sponsoring ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-55 | Apple
If any app that you download, access and/or use runs on Apple’s iOS operating system:
that app may only be accessed and used on a device owned or controlled by you or your employer and using Apple’s iOS operating system, and only in accordance with Apple’s usage rules published in Apple’s app store terms of ser... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-56 | You are not listed on any United States Government list of prohibited or restricted parties; and
If the App does not conform to any warranty applying to it, you may notify Apple, which will then refund the purchase price of that App (if any) to you. Subject to that, and to the maximum extent permitted by law, Apple do... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-57 | (c) Under the Australian Consumer Law (“ACL”) and similar state and territory legislation, consumers have certain rights which cannot be excluded, including guarantees as to the acceptable quality and fitness for purpose of goods and services. Nothing in these Terms of Use shall be read or applied so as to ex... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-58 | 1.5 Norway. If you are a habitual resident in Norway, you will benefit from any mandatory provisions of the law of Norway. Nothing in these Terms of Use affects your rights to rely on mandatory provisions of Norwegian law.
1.6 United Kingdom. If the primary Territory in the SPO Agreement applicable to you and your... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-59 | (a) Then references to LifeWorks in these Terms of Use shall be deemed to mean LifeWorks (US) Ltd., a Delaware corporation having its principal place of business at 115 Perimeter Centre Place NE, Suite1050, Atlanta, GA 30346 USA (which shall be referred to as “LifeWorks US” in this Appendix 3).
(b) ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-60 | Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, LifeWorks will notify custo... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-61 | LifeWorks will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.
Multi-Yea... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-62 | LifeWorks is committed to making the login pages of its webpages conform with WCAG 2.0, Level A in early 2017. LifeWorks intends to validate that all its external-facing webpages and content conform with WCAG 2.0, Level A before the end of 2017.
The law does not require intranet content (accessed through a portal) to... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
a0085e6a6658-63 | Have more questions? Submit a request
Live Chat
Protection of Right and Privacy Disclaimer
Protection of Rights:
LifeWorks is a confidential service. Your Personal Information will not be disclosed unless you provide us with your written permission; there is risk of harm to you or others, or if required by law.
... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\208462076-Terms-of-Use.html" |
6ff616956378-0 | LifeWorks
Your Account
Profile
How Do I Edit My Profile?
Select ‘My Profile’ by clicking on the user image in the top right corner and select 'edit'.
You can change your profile picture or choose to show/hide your year of birth from here. Required fields are marked with an asterisk (*) an... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209972223-How-Do-I-Edit-My-Profile.html" |
d6609c827ea1-0 | LifeWorks
Getting Started
Getting Started
How do I sign up for LifeWorks?
There are two different ways to sign up for LifeWorks.
1. Email invitation:If you have received an email invitation, follow the link in the email to create your LifeWorks account.
2. Sign up code:If your company has... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973653-How-do-I-sign-up-for-LifeWorks.html" |
e247e042bd5b-0 | LifeWorks
Your Account
Accessing Your Account
How can I change my password?
If you have forgotten your password, you can click ‘Forgotten Password’ below to the password field on the login page. You will then be asked to enter the email address that you registered to LifeWorks with. If th... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973813-How-can-I-change-my-password.html" |
e1027ffa8cd3-0 | How can we help?
Questions you may have
How do I sign up for LifeWorks?
How can I access LifeWorks?
What if my invitation link/code doesn't work?
How do I verify my account?
... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973913-End-User-Licence-Agreement.html" |
46a81f4155c3-0 | LifeWorks
Terms and Conditions
Privacy And Cookies Policy
Privacy Policy
Summary
We are LifeWorks (Canada) Ltd. (“LifeWorks”), a corporation organized under the laws of Ontario, Canada. LifeWorks (Canada) Ltd. owns and operates the LifeWorks business through its subsidiaries in various c... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-1 | Please see the headings below to get more detailed information on how LifeWorks handles your personal information and on any topics of interest in our Privacy Policy. If you are located in:
The European Economic Area (EEA) or Switzerland, you should read this Privacy Policy together with the Privacy Policy Addendum fo... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-2 | Getting Your Consent
As part of using our services or interacting with us, we may collect and process some details about you. When we do so, we will collect, use or share your personal information with your consent for the purposes we’ve informed you of, or as may be otherwise permitted or required by law. Your consen... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-3 | From legally authorized third parties.
Children’s Information
We will not knowingly collect, use or share personal information if you are under the age of majority in your area without the permission of your parent or guardian. If you are underage and want to access our counselling and wellness services, your parent ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-4 | For quality assurance and staff training purposes
To retain a record of your interactions with LifeWorks
To provide you with the services and information which you request
To communicate with you and respond to your inquiries
To understand any concerns you may have, so that we can resolve disputes and improve your ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-5 | For administering services and auditing
To understand how you use our products and services
Health information
The state of your physical and/or mental health which we receive in connection with your use of our services, provided by you through connected devices or through any Assessment you complete
To determine e... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-6 | We may also collect and use your information to:
Perform services on your behalf or your employer’s/benefits sponsor’s behalf (including total health and wellbeing, rewards and recognition services, employee and family assistance services, health management programs, group benefits and investment plans, and pension ad... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-7 | LifeWorks may share your personal information with:
Other LifeWorks entities in order to serve you, including for our internal management and administrative purposes.
Third party service providers who are required to keep your information confidential and secure and are restricted from using or disclosing information... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-8 | Notice to Users in China
The below information which may be collected from you or provided by your Sponsoring organization is exported out of China
Personal information collected (including sensitive information)
Description
Identity information
Provided by you or your sponsoring organization when creating your ac... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-9 | Storage of Your Information
LifeWorks may store your personal information in its databases located in the United States, Canada, the United Kingdom, or other countries. Some of our service providers may also store or access personal information from countries other than where you reside or receive services, and in tho... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-10 | Accessing Your Information
When requested in writing, we will inform you of the existence, use, and disclosure of your personal information that we maintain. We may not be able to provide you with all the information you request, depending on prescribed circumstances, and there may be a charge for copies of your perso... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-11 | Note for French data subjects only: you have a right to define guidelines relating to the fate of your personal data in the event of death.
If you would like to exercise any of these rights, please use the contact details below.
Marketing
We may occasionally send you email notices concerning our Website, App or Serv... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-12 | Toronto, ON M3C 1W3
Canada
By electronic mail: privacy-vieprivee@lifeworks.com
Please note that we may need to confirm your identity, request additional details and work with other LifeWorks departments to respond to you or to look into your concerns or complaint.... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-13 | A number of cookies on LifeWorks websites last only for the duration of your web session and expire when you close your browser. Other cookies (known as “persistent cookies”) remain on your device because they are used to remember you when you return to the website.
Essential Cookies
Cookie Name
Type
Description
W... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-14 | _zendesk*
Provides a better experience in the LifeWorks Helpdesk area.
A ZenDesk - Customer Help and Support system that provides answers to common questions and allows users to raise support tickets.
Functional Cookies
Cookie Name
Type
Description
walkthroughExcludeList
User Preference
Controls whether to p... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-15 | 1P_JAR
Google cookie
These cookies are set via embedded Google scripts such as Google Fonts, Google Analytics and embedded YouTube videos. They register anonymous statistical data on for example how many times a video is displayed and what settings are used for playback. No sensitive data is collected unless the user... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-16 | How to Manage Cookies
You can set your browser not to accept cookies or adjust your browsers cookie settings appropriately. However, in a few cases, some of our website features may not function as a result. Should you choose to disable or block our cookies on your computer you will need to do this through your brows... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-17 | Canada
By electronic mail: privacy-vieprivee@lifeworks.com
Please note that we may need to confirm your identity, request additional details and work with other LifeWorks departments to respond to you or to look into your concerns or complaint.
Changes to Our Cookie Policy
We may modify this notice from time ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-18 | How We Use Your Information
LifeWorks may use information collected through our Apps to:
Complete registrations, transactions or services requested through our Apps;
Contact you in connection with services or inquiries requested through our Apps;
Keep you posted on latest announcements and offerings;
Personalize t... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-19 | Information on your device. The ability to collect certain personal information is controlled by your device settings (e.g., access to contacts, photos). If you choose not to allow this access, some services may not operate effectively. Refer to the documentation for your device regarding how to allow or block the coll... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-20 | Canada
By electronic mail: privacy-vieprivee@lifeworks.com
Please note that we may need to confirm your identity, request additional details and work with other LifeWorks departments to respond to you or to look into your concerns or complaint.
Changes to Our Privacy Policy
We may modify this notice from time... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-21 | Legitimate interests. When we have a legitimate business or commercial reason for using your information, and your interests and your fundamental rights do not override those interests. We have carried out balancing tests for all the data processing we carry out on the basis of our legitimate interests. You can obtain ... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-22 | LifeWorks (Canada) Ltd.
895 Don Mills Road
Tower One, Suite 700
Toronto, ON M3C 1W3
Canada
By electronic mail: privacy-vieprivee@l... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
46a81f4155c3-23 | Privacy Policy Addendum for South Africa
Data Subject Rights
If you reside in South Africa, you have the right to lodge a complaint with a supervisory authority, in addition to those set out in the Privacy Policy, and the details of the supervisory authority is set out below:
Email: POPIAComplaints@inforegulator.org.za... | ERROR: type should be string, got "https://help.lifeworks.com\\hc\\en-ca\\articles\\209973963-Privacy-Policy.html" |
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