| [ |
| { |
| "ticket_id": "TKT-0001", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving product_id_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0002", |
| "domain": "commodity_trading", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving vat_rate_discrepancy" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0003", |
| "domain": "commodity_trading", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving legacy_code_unknown" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0004", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving supplier_duplicate" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0005", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving policy_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0006", |
| "domain": "insurance_underwriting", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving coverage_classification_error" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0007", |
| "domain": "insurance_underwriting", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving claim_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0008", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving broker_entity_merge" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0009", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving shipment_carrier_mismatch" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0004" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0010", |
| "domain": "logistics_operations", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving customs_code_dispute" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0011", |
| "domain": "logistics_operations", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving route_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0012", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving warehouse_code_migration" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0013", |
| "domain": "financial_compliance", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving counterparty_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0014", |
| "domain": "financial_compliance", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving regulatory_code_update" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0015", |
| "domain": "financial_compliance", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving trade_reconciliation_fail" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0016", |
| "domain": "vendor_management", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving vendor_duplicate_invoice" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0017", |
| "domain": "vendor_management", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving service_category_reclassification" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0018", |
| "domain": "vendor_management", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving contract_matching_issue" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0019", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving product_id_mismatch" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0020", |
| "domain": "commodity_trading", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving vat_rate_discrepancy" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0021", |
| "domain": "commodity_trading", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving legacy_code_unknown" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0015" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0022", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving supplier_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0023", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving policy_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0014", |
| "TKT-0007" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0024", |
| "domain": "insurance_underwriting", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving coverage_classification_error" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0018", |
| "TKT-0003" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0025", |
| "domain": "insurance_underwriting", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving claim_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0026", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving broker_entity_merge" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0012" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0027", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving shipment_carrier_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0028", |
| "domain": "logistics_operations", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving customs_code_dispute" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0007", |
| "TKT-0006" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0029", |
| "domain": "logistics_operations", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving route_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0030", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving warehouse_code_migration" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0031", |
| "domain": "financial_compliance", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving counterparty_mismatch" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0032", |
| "domain": "financial_compliance", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving regulatory_code_update" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0033", |
| "domain": "financial_compliance", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving trade_reconciliation_fail" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0034", |
| "domain": "vendor_management", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving vendor_duplicate_invoice" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0008" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0035", |
| "domain": "vendor_management", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving service_category_reclassification" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0008" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0036", |
| "domain": "vendor_management", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving contract_matching_issue" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0037", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving product_id_mismatch" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0038", |
| "domain": "commodity_trading", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving vat_rate_discrepancy" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0039", |
| "domain": "commodity_trading", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving legacy_code_unknown" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0040", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving supplier_duplicate" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0008" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0041", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving policy_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0042", |
| "domain": "insurance_underwriting", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving coverage_classification_error" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0005" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0043", |
| "domain": "insurance_underwriting", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving claim_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0044", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving broker_entity_merge" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0045", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving shipment_carrier_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0046", |
| "domain": "logistics_operations", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving customs_code_dispute" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0047", |
| "domain": "logistics_operations", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving route_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0048", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving warehouse_code_migration" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0049", |
| "domain": "financial_compliance", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving counterparty_mismatch" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0015" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0050", |
| "domain": "financial_compliance", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving regulatory_code_update" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0039" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0051", |
| "domain": "financial_compliance", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving trade_reconciliation_fail" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0052", |
| "domain": "vendor_management", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving vendor_duplicate_invoice" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0043" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0053", |
| "domain": "vendor_management", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving service_category_reclassification" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0054", |
| "domain": "vendor_management", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving contract_matching_issue" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0055", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving product_id_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0056", |
| "domain": "commodity_trading", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving vat_rate_discrepancy" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0026", |
| "TKT-0021" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0057", |
| "domain": "commodity_trading", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving legacy_code_unknown" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0058", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving supplier_duplicate" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0020", |
| "TKT-0009" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0059", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving policy_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0042", |
| "TKT-0023" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0060", |
| "domain": "insurance_underwriting", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving coverage_classification_error" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0061", |
| "domain": "insurance_underwriting", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving claim_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0062", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving broker_entity_merge" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0063", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving shipment_carrier_mismatch" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0064", |
| "domain": "logistics_operations", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving customs_code_dispute" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0065", |
| "domain": "logistics_operations", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving route_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0007" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0066", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving warehouse_code_migration" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0067", |
| "domain": "financial_compliance", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving counterparty_mismatch" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0068", |
| "domain": "financial_compliance", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving regulatory_code_update" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0069", |
| "domain": "financial_compliance", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving trade_reconciliation_fail" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0070", |
| "domain": "vendor_management", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving vendor_duplicate_invoice" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0071", |
| "domain": "vendor_management", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving service_category_reclassification" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0044", |
| "TKT-0069" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0072", |
| "domain": "vendor_management", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving contract_matching_issue" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0037", |
| "TKT-0022" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0073", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving product_id_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0074", |
| "domain": "commodity_trading", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving vat_rate_discrepancy" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0075", |
| "domain": "commodity_trading", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving legacy_code_unknown" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0076", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving supplier_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0013", |
| "TKT-0040" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0077", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving policy_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0074", |
| "TKT-0076" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0078", |
| "domain": "insurance_underwriting", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving coverage_classification_error" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0024", |
| "TKT-0019" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0079", |
| "domain": "insurance_underwriting", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving claim_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0059", |
| "TKT-0064" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0080", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving broker_entity_merge" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0029", |
| "TKT-0018" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0081", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving shipment_carrier_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0082", |
| "domain": "logistics_operations", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving customs_code_dispute" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0083", |
| "domain": "logistics_operations", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving route_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0084", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving warehouse_code_migration" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0009", |
| "TKT-0031" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0085", |
| "domain": "financial_compliance", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving counterparty_mismatch" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0086", |
| "domain": "financial_compliance", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving regulatory_code_update" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0087", |
| "domain": "financial_compliance", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving trade_reconciliation_fail" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0088", |
| "domain": "vendor_management", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving vendor_duplicate_invoice" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0089", |
| "domain": "vendor_management", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving service_category_reclassification" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0077" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0090", |
| "domain": "vendor_management", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving contract_matching_issue" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0091", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving product_id_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0092", |
| "domain": "commodity_trading", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving vat_rate_discrepancy" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0093", |
| "domain": "commodity_trading", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving legacy_code_unknown" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0025", |
| "TKT-0012" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0094", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving supplier_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0095", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving policy_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0096", |
| "domain": "insurance_underwriting", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving coverage_classification_error" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0046", |
| "TKT-0032" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0097", |
| "domain": "insurance_underwriting", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving claim_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0088" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0098", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving broker_entity_merge" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0018", |
| "TKT-0024" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0099", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving shipment_carrier_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0062" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0100", |
| "domain": "logistics_operations", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving customs_code_dispute" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0101", |
| "domain": "logistics_operations", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving route_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0024", |
| "TKT-0009" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0102", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving warehouse_code_migration" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0103", |
| "domain": "financial_compliance", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving counterparty_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0060" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0104", |
| "domain": "financial_compliance", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving regulatory_code_update" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0067" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0105", |
| "domain": "financial_compliance", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving trade_reconciliation_fail" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0106", |
| "domain": "vendor_management", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving vendor_duplicate_invoice" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0107", |
| "domain": "vendor_management", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving service_category_reclassification" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0108", |
| "domain": "vendor_management", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving contract_matching_issue" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0109", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving product_id_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0110", |
| "domain": "commodity_trading", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving vat_rate_discrepancy" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0111", |
| "domain": "commodity_trading", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving legacy_code_unknown" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0054", |
| "TKT-0046" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0112", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving supplier_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0113", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving policy_duplicate" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0067", |
| "TKT-0111" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0114", |
| "domain": "insurance_underwriting", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving coverage_classification_error" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0115", |
| "domain": "insurance_underwriting", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving claim_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0116", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving broker_entity_merge" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0097" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0117", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving shipment_carrier_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0118", |
| "domain": "logistics_operations", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving customs_code_dispute" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0119", |
| "domain": "logistics_operations", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving route_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0120", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving warehouse_code_migration" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0121", |
| "domain": "financial_compliance", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving counterparty_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0068" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0122", |
| "domain": "financial_compliance", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving regulatory_code_update" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0123", |
| "domain": "financial_compliance", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving trade_reconciliation_fail" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0124", |
| "domain": "vendor_management", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving vendor_duplicate_invoice" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0063" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0125", |
| "domain": "vendor_management", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving service_category_reclassification" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0126", |
| "domain": "vendor_management", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving contract_matching_issue" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0127", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving product_id_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0104" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0128", |
| "domain": "commodity_trading", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving vat_rate_discrepancy" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0033" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0129", |
| "domain": "commodity_trading", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving legacy_code_unknown" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0130", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving supplier_duplicate" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0131", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving policy_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0066" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0132", |
| "domain": "insurance_underwriting", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving coverage_classification_error" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0133", |
| "domain": "insurance_underwriting", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving claim_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0134", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving broker_entity_merge" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0135", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving shipment_carrier_mismatch" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0136", |
| "domain": "logistics_operations", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving customs_code_dispute" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0137", |
| "domain": "logistics_operations", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving route_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0138", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving warehouse_code_migration" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0139", |
| "domain": "financial_compliance", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving counterparty_mismatch" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0093", |
| "TKT-0029" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0140", |
| "domain": "financial_compliance", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving regulatory_code_update" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0141", |
| "domain": "financial_compliance", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving trade_reconciliation_fail" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0142", |
| "domain": "vendor_management", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving vendor_duplicate_invoice" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0143", |
| "domain": "vendor_management", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving service_category_reclassification" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0070", |
| "TKT-0054" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0144", |
| "domain": "vendor_management", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving contract_matching_issue" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0004", |
| "TKT-0042" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0145", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving product_id_mismatch" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0023" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0146", |
| "domain": "commodity_trading", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving vat_rate_discrepancy" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0081" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0147", |
| "domain": "commodity_trading", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving legacy_code_unknown" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0148", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving supplier_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0149", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving policy_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0110" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0150", |
| "domain": "insurance_underwriting", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving coverage_classification_error" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0151", |
| "domain": "insurance_underwriting", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving claim_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0061", |
| "TKT-0131" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0152", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving broker_entity_merge" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0125" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0153", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving shipment_carrier_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0056" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0154", |
| "domain": "logistics_operations", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving customs_code_dispute" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0155", |
| "domain": "logistics_operations", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving route_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0055" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0156", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving warehouse_code_migration" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0157", |
| "domain": "financial_compliance", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving counterparty_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0060" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0158", |
| "domain": "financial_compliance", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving regulatory_code_update" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0159", |
| "domain": "financial_compliance", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving trade_reconciliation_fail" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0114" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0160", |
| "domain": "vendor_management", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving vendor_duplicate_invoice" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0161", |
| "domain": "vendor_management", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving service_category_reclassification" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0162", |
| "domain": "vendor_management", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving contract_matching_issue" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0163", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving product_id_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0023", |
| "TKT-0124" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0164", |
| "domain": "commodity_trading", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving vat_rate_discrepancy" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0086" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0165", |
| "domain": "commodity_trading", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving legacy_code_unknown" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0118" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0166", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving supplier_duplicate" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0116", |
| "TKT-0062" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0167", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving policy_duplicate" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0168", |
| "domain": "insurance_underwriting", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving coverage_classification_error" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0018", |
| "TKT-0022" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0169", |
| "domain": "insurance_underwriting", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving claim_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0170", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving broker_entity_merge" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0121", |
| "TKT-0042" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0171", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving shipment_carrier_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0141", |
| "TKT-0150" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0172", |
| "domain": "logistics_operations", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving customs_code_dispute" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0173", |
| "domain": "logistics_operations", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving route_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0142", |
| "TKT-0106" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0174", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving warehouse_code_migration" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0133", |
| "TKT-0098" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0175", |
| "domain": "financial_compliance", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving counterparty_mismatch" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0176", |
| "domain": "financial_compliance", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving regulatory_code_update" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0112" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0177", |
| "domain": "financial_compliance", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving trade_reconciliation_fail" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0178", |
| "domain": "vendor_management", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving vendor_duplicate_invoice" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0179", |
| "domain": "vendor_management", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving service_category_reclassification" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0164" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0180", |
| "domain": "vendor_management", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving contract_matching_issue" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0181", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving product_id_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0170" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0182", |
| "domain": "commodity_trading", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving vat_rate_discrepancy" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0183", |
| "domain": "commodity_trading", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving legacy_code_unknown" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0113", |
| "TKT-0138" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0184", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving supplier_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0185", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving policy_duplicate" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0186", |
| "domain": "insurance_underwriting", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving coverage_classification_error" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0049" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0187", |
| "domain": "insurance_underwriting", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving claim_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0188", |
| "domain": "insurance_underwriting", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving broker_entity_merge" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0189", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving shipment_carrier_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0037", |
| "TKT-0157" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0190", |
| "domain": "logistics_operations", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving customs_code_dispute" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0037", |
| "TKT-0083" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0191", |
| "domain": "logistics_operations", |
| "resolution_type": "precedent_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "precedent_lookup", |
| "description": "Knowledge from resolving route_precedent_request" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0192", |
| "domain": "logistics_operations", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving warehouse_code_migration" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0193", |
| "domain": "financial_compliance", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving counterparty_mismatch" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0194", |
| "domain": "financial_compliance", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving regulatory_code_update" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0195", |
| "domain": "financial_compliance", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving trade_reconciliation_fail" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0196", |
| "domain": "vendor_management", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving vendor_duplicate_invoice" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0197", |
| "domain": "vendor_management", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving service_category_reclassification" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0198", |
| "domain": "vendor_management", |
| "resolution_type": "knowledge_lookup", |
| "expected_knowledge": [ |
| { |
| "type": "knowledge_lookup", |
| "description": "Knowledge from resolving contract_matching_issue" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [ |
| "TKT-0079", |
| "TKT-0011" |
| ], |
| "rule_should_be_generated": false |
| }, |
| { |
| "ticket_id": "TKT-0199", |
| "domain": "commodity_trading", |
| "resolution_type": "entity_mapping", |
| "expected_knowledge": [ |
| { |
| "type": "entity_mapping", |
| "description": "Knowledge from resolving product_id_mismatch" |
| } |
| ], |
| "expected_entity_links": true, |
| "expected_precedent_ids": [ |
| "TKT-0003" |
| ], |
| "rule_should_be_generated": true |
| }, |
| { |
| "ticket_id": "TKT-0200", |
| "domain": "commodity_trading", |
| "resolution_type": "classification_correction", |
| "expected_knowledge": [ |
| { |
| "type": "classification_correction", |
| "description": "Knowledge from resolving vat_rate_discrepancy" |
| } |
| ], |
| "expected_entity_links": false, |
| "expected_precedent_ids": [], |
| "rule_should_be_generated": true |
| } |
| ] |
