{"row":0,"text":"Diagnoses at least 5 customer journey risks, 5 subscription conversion risks and 3 product adoption risks. For each risk defines likelihood, business impact and at least one mitigation action.","is_critical":true}
{"row":1,"text":"Defines a review analysis workflow capable of processing 50 reviews per day, classifying reviews into themes, calculating frequency and severity, and producing a weekly prioritisation report.","is_critical":false}
{"row":2,"text":"Recommends at least 2 root cause analysis methods and applies one such method to diagnose three recurring customer pain points.","is_critical":true}
{"row":3,"text":"Identifies at least three recurring pain points and prioritises corresponding solutions using ICE scoring. Defines impact, confidence, ease and total ICE score for each solution.","is_critical":false}
{"row":4,"text":"Estimates impact on churn risk, conversion rate, MRR and customer satisfaction, providing a baseline assumption, expected improvement range and confidence level.","is_critical":false}