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>>
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>> Nanotech West Lab
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>>
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>> Institute for Materials Research
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>>
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>> 1381 Kinnear Road
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>>
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>> Suite 100
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>>
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>> Columbus, OH 43212
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>>
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>> 614-292-2753
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>>
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>> Price.798 at osu.edu
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>>
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>> Nanotech.osu.edu
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>> <https://urldefense.com/v3/__http://Nanotech.osu.edu__;!!IBzWLUs!QAdKnn4rQpZmoluzxLNGmkI2YQVeKMSZjvgNYnt0YEXePri-Yf0ge-MMLu079Brp613dP_wbepxXOpcUTBecYqs$>
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>>
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>>
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>>
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>> Pronouns: she/her/hers
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>>
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>>
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>>
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>>
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>>
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>> Conference Chair, 67th International Conference on Electron, Ion, Photon
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>> Beam Technology and Nanofabrication (EIPBN)
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>>
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>> La Jolla, California May 28-31, 2024
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>>
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>> | https://eipbn.org
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>> <https://urldefense.com/v3/__https://eipbn.org/__;!!IBzWLUs!QTGCiR4bo5GrY7ygtX7RzOyLUXxqM_DS_F6SNAbisl1WtWIf_YFxVgt8KJVXV0oZh8tB67uub5TZxZ1_wlYcC2s$>
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>> |
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>>
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>>
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>> _______________________________________________
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>> labnetwork mailing list
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>> labnetwork at mtl.mit.edu
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>>
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>> https://urldefense.com/v3/__https://mtl.mit.edu/mailman/listinfo.cgi/labnetwork__;!!IBzWLUs!QTGCiR4bo5GrY7ygtX7RzOyLUXxqM_DS_F6SNAbisl1WtWIf_YFxVgt8KJVXV0oZh8tB67uub5TZxZ1_5-p9CCs$
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>>
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> _______________________________________________
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> labnetwork mailing list
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> labnetwork at mtl.mit.edu
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>
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> https://urldefense.com/v3/__https://mtl.mit.edu/mailman/listinfo.cgi/labnetwork__;!!IBzWLUs!QAdKnn4rQpZmoluzxLNGmkI2YQVeKMSZjvgNYnt0YEXePri-Yf0ge-MMLu079Brp613dP_wbepxXOpcU-Rd_pFM$
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>
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URL: <https://mtl.mit.edu/pipermail/labnetwork/attachments/20231002/40696a9f/attachment.html>
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From darick at uw.edu Mon Oct 2 13:42:49 2023
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From: darick at uw.edu (Darick Baker)
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Date: Mon, 2 Oct 2023 10:42:49 -0700
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Subject: [labnetwork] Onboarding new users - academic or government labs
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In-Reply-To: <CH0PR01MB713910F570AE74708D12266BBCFCA@CH0PR01MB7139.prod.exchangelabs.com>
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References: <CH0PR01MB713910F570AE74708D12266BBCFCA@CH0PR01MB7139.prod.exchangelabs.com>
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Message-ID: <CAJTeEcrmn0RWmAvxcPU3NM-92kJxr-bGSTKjapObGuFNbWHvdA@mail.gmail.com>
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Hello Aimee,
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We have a very automated process. I've attached a screenshot of the steps
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from my view that includes what is happening at each step. Staff approval
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means I need to do something, user action means they need to complete that
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step.
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You are welcome to go through the process if you'd like to take a look in
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more detail. http://www.wnf.uw.edu/register/
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Most of the steps are automated. A person (usually me) approves the Contact
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and Project steps as a screen to make sure the registration makes sense and
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that initial information isn't incorrect. This gives us a chance to check
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with people who register for the wrong type of account (academic versus
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industrial) and people who are working on projects that are not cleanroom
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appropriate. The billing is approved by our Operations Director. All three
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of those steps usually take less than 5 minutes, with the exception being
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rare cases that need help with the billing process or who need a discussion
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about a different lab that would better serve them. The user and PI both
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have to sign our user agreement. For academic users they just have to click
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through, for industrial users we sometimes have to work through the user
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agreement with our lawyers. These steps usually take only a minute of
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active time, but in the case of negotiations can take hours. An account is
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created in our system that takes only a minute, then the user has a series
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of safety quizzes required by our university. Those take the users a few
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hours to get through, but no staff time. The users then watch a video
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specific to our lab, read our lab manual, and take a few quizzes specific
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to our lab. These are also automated so involve nearly no staff time.
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Sometimes the EH&S quizzes hang up in the system and we have to email EH&S,
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but that only takes a couple minutes of staff time every couple months. The
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users then take a scheduled Online Orientation session over zoom--those
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sessions are a 1 hour discussion led by a staff person. The session times
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are scheduled ahead so they are easy for the staff to plan around. They
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happen about every two weeks. We also schedule ahead the
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In-person Orientation sessions. These last for about 2 hours and involve
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going into the lab and learning chemical safety. These sessions also happen
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once every two weeks. For both the Orientation sessions, a manual approval
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is required. That takes less than 5 minutes, and their keycards are
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activated by a staff person as well. That requires fighting with an archaic
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campus system, but usually takes less than 15 minutes for the batch.
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For a typical user, we have a little over 3 hours of staff time invested,
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but the majority of that time is batched with other new users as well. A
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typical new user group is ~3 users.
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I'm happy to talk through this in much more detail, if anybody is
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interested.
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