Resume_str,Category " ENGINEERING OFFICE CLERK Experience Engineering Office Clerk , 01/2018 to 01/2019 Company Name – City , State Provides departmental clerical support to Engineering staff including typing, filing recordkeeping, telephone screening, primary reception contact and other clerical duties as required. Researches, orders, purchases and maintains office equipment and supplies. Types correspondence and maintains central business files for department. Processes records for the department, creates and maintains accurate records. Responds to complaints or requests for services in accordance with departmental policies. Receives and maintains citizen complaint logs relating to drainage and project issues. Serves as recording secretary for formal and informal bid meetings. Picks up and delivers documents from other city offices. GIS data entry for Municipal Software System. Scanning Engineering drawings and files. Mailing various correspondences. Assist Administrative Assistant to the Department Head and other Engineering employees, as needed. Benefits Clerk , 01/2017 to 01/2018 Company Name – City , State Scan and file various documents onto the company database. Organize and create online employee files. Process and file benefits forms and related information. Maintain benefit records. Request needed documents for employee benefits. Mail out employee benefit packages. Inform employees of benefit eligibility. Work in reception area as needed greeting and signing in visitors. Answer phone calls and route to the correct employee or department. Schedule meetings and reserve conference rooms. Organize incoming and outgoing mail and packages. Sales Associate , 01/2015 to 01/2017 Company Name – City , State Ensure that customers receive excellent service through direct salesmanship and prompt and courteous service. Open new accounts as a means of adding new clients. Assist customers in finding merchandise. Deliver results on departmental/store event goals. Maintain floor standards including replenishment. Present product features and benefits in a knowledgeable way. Assist customers with purchase decisions. Handle monetary transactions between customer and retail store. Handle customer related issues. Work History Engineering Office Clerk , 01/2018 to 01/2019 Company Name – City , State Provides departmental clerical support to Engineering staff including typing, filing recordkeeping, telephone screening, primary reception contact and other clerical duties as required. Researches, orders, purchases and maintains office equipment and supplies. Types correspondence and maintains central business files for department. Processes records for the department, creates and maintains accurate records. Responds to complaints or requests for services in accordance with departmental policies. Receives and maintains citizen complaint logs relating to drainage and project issues. Serves as recording secretary for formal and informal bid meetings. Picks up and delivers documents from other city offices. GIS data entry for Municipal Software System. Scanning Engineering drawings and files. Mailing various correspondences. Assist Administrative Assistant to the Department Head and other Engineering employees, as needed. Benefits Clerk , 01/2017 to 01/2018 Company Name – City , State Scan and file various documents onto the company database. Organize and create online employee files. Process and file benefits forms and related information. Maintain benefit records. Request needed documents for employee benefits. Mail out employee benefit packages. Inform employees of benefit eligibility. Work in reception area as needed greeting and signing in visitors. Answer phone calls and route to the correct employee or department. Schedule meetings and reserve conference rooms. Organize incoming and outgoing mail and packages. Sales Associate , 01/2015 to 01/2017 Company Name – City , State Ensure that customers receive excellent service through direct salesmanship and prompt and courteous service. Open new accounts as a means of adding new clients. Assist customers in finding merchandise. Deliver results on departmental/store event goals. Maintain floor standards including replenishment. Present product features and benefits in a knowledgeable way. Assist customers with purchase decisions. Handle monetary transactions between customer and retail store. Handle customer related issues. Education B.S. Degree : Progress , 01/2020 University of Alabama in Huntsville - City , State 2016 East Limestone High School - City , State GPA: 3.98 Summary To obtain a rewarding position in a field where my skills can be further developed and utilized. Summary of Qualifications Three years of experience in customer service Performed volunteer work within the community through various service organizations Computer literate and a dedicated team player with a strong work ethic Dependable, motivated, detail oriented individual with strong organizational skills Excellent verbal and written communication skills Highlights Experienced with Microsoft Office - Word, Excel, Outlook, SharePoint & Costpoint Administrative Assistant Benefits Clerical Clients Data entry Database Features Filing Forms GIS Mailing Meetings Excel Mail Outlook SharePoint Microsoft Office - Word Office equipment Policies Processes Reception Recording Retail Scanning Telephone Phone Typing Skills Experienced with Microsoft Office - Word, Excel, Outlook, SharePoint & Costpoint, Administrative Assistant, benefits, clerical, clients, data entry, database, features, filing, forms, GIS, Mailing, meetings, Excel, Mail, Outlook, SharePoint, Microsoft Office - Word, office equipment, policies, Processes, reception, recording, retail, Scanning, telephone, phone, typing ",ENGINEERING " PROGRAM MANAGER Professional Summary Highly-motivated community service professional skilled at networking, media outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure. Core Qualifications Citizen engagement Employee relations Media relations Inter-governmental and legislative affairs Social media Event planning and logistics Public speaking Copywriting and copyediting Microsoft Word and Excel expertise Strong communication skills Experience 10/2015 to 08/2016 Program Manager Company Name － City , State Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Managed the complete redesign and launch of the company's website in [Number] months. Created an official company page on Facebook to facilitate interaction with customers. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Presented on current promotions to the public at events and tradeshows. Wrote newsletter marketing copy and presentation materials for special projects. Established effective working relationships with clients, government officials and media representatives. Developed and implemented communication strategies and information programs. Gathered and analyzed data on community needs and interests. Developed and published a monthly citizen newsletter. Organized public appearances, lectures, contests and exhibits to increase product awareness. Designed web and other content, including monthly newsletters and promotional calendars. Managed the editorial content, design and distribution of the external company newsletter. Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials. Developed corporate communications strategies and programs, including project timelines. Coached less experienced public relations staff members on corporate communications practices. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Revised campaigns in response to feedback from the creative director, account team and clients. Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality. Implemented SEO strategy, resulting in [Number] % increase to website hits. Used software to manage efficient delivery and track content drafts. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Researched industrial and technical information to quickly come up to speed with unfamiliar industries. Maintained awareness of digital trends and new emerging technologies and platforms. 08/2011 to Current Office of State Representative Intern District Director City , State Recruited, trained and supervised 8-12 new staff members, interns and volunteers each year. Reviewed staff work and gave comprehensive and constructive feedback. Developed a 28-page training manual for new interns and volunteers. Developed training program for specific, assigned job tasks, including database management and constituent casework. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned and publicized events, including securing more than $150,000 in sponsorships. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Attended community meetings and forums to answer questions, address complaints and explain procedures. Collaborated with community members to educate the public regarding issues such as constitutional amendments and newly enacted legislation. Received and screened a high volume of internal and external communications, including email and mail. Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing. Wrote newsletter copy and presentation materials for special projects. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. 01/2012 to 05/2012 Intern Company Name － City , State Identified customer needs through market research and analysis. Tracked communication regarding clients using print and electronic media. Education Bachelorof Science : Public Relations University of Texas at Austin Public Relations Bachelor of Journalism : Broadcast University of Texas － City Broadcast Skills Excellent interpersonal skills, Strong communication skills, concise, conferences, copyediting, Copywriting, clients, database management, email, Employee relations, Event planning, government, logistics, market research and analysis, materials, Media relations, meetings, Excel, mail, Microsoft Word, newsletter, page, press releases, problem solver, Public speaking, publications, Fast learner, Self-starter, spreadsheets ",PUBLIC-RELATIONS " RESEARCH ASSOCIATE Summary 15+ years of research experience in agricultural research 5 years of extension experience as a agronomic resource professional PhD in Soil Science and Crop physiology (minor) Strong experience in conducting and managing research trials of various crops Strong experience in various crop production systems Strong multidisciplinary background: customer support to field research Strong experience in GIS web application Development using HTML5, JavaScript, CSS3 ,PHP Strong Experience in - water and nutrient management, drought stress Instruments - Licor 6400, CIRAS3, Campbell Scientific, GC, HPLC, Wireless irrigation Strong skills in the areas : Statistical design and data analysis, Agricultural extension Highlights x x x x x Accomplishments Experience Research Associate January 2015 to Current Company Name Managing sustainable horticultural crop production through environment control Hydroponics tomato production under controlled environment of light, water and nutrients Identification and characterization of drought and nutrient stress resistance varieties University of Kentucky 2010 July - 2014 Dec Production environments: field crops, nursery, green house, high tunnels, plasticulture vegetables Conducted field trials on irrigation and nutrient management, nitrogen cycling Developed physiological models on water use for irrigation scheduling for nursery crops Strong background on growth, development and phenology of various crops Multistate USDA project in collaboration with industry on sustainable nursery practices Presented results at grower meetings, national and international scientific meetings Developed programs for automation of irrigation volume, timing and frequency Working knowledge in drip, sprinkler irrigation systems, compost spreaders, mulchers, bed formers, chop gates Worked closely with growers and industry in obtaining first-hand information about their field Prepared successful grant proposals, technical reports, popular articles and peer reviewed papers Research Assistant Plant and Soil Sciences Dept., Univ. of Kentucky, 2006 Aug - 2010 May Field investigations of spatial variability on soil water storage and nitrogen status in corn and winter wheat in a no-till farmer's field Used soil water sensing capacitance probe, crop growth sensors; Green Seeker, Hydro-N sensor and Spectro radiometer to assess spatial variability at field scale Practical knowledge of field equipment: fertilizer applicators, cultivators, tractors, combines. Agricultural Officer July January 2004 to February 2006 Company Name Acted as a technical consultant for effective knowledge translation and transfer of technology. Worked on agronomic practices for field crops and fruits, vegetables and trees. Solved site specific soil, nutrient, pest and disease problems in the field. Junior Research Fellow Dec January 2000 to December 2002 Company Name Senior Research Fellow Kerala State Land Use Board, Govt. of Kerala 2003 April -2003 Oct. Identified farming systems suitable for different agro-ecological zones of Kerala state, India. Development of Site Specific Nutrient Management strategies for farm models of Kerala. Investigated rice response to nitrogen fertilization in farmer's fields. Used simulation models to transfer nitrogen fertilizer recommendations for rice tracts across soil and climatic barriers. Research Assistant Nov January 2000 to May 2000 Company Name Developed sustainable technologies to retain soil, moisture and vegetation in eroded regions using Coir Geo textiles. Identified different types of coir geo textiles for conserving soil and water under varying slopes. Education PhD : Soil Science and Crop physiology , 2010 University of Kentucky － City Soil Science and Crop physiology MS : Soil Science and Agricultural Chemistry , 2002 Tamil Nadu Agricultural University India Soil Science and Agricultural Chemistry 2000 Kerala Agricultural University India PhD dissertation: Soil water and crop growth processes in a farmer's field *MS theses: Modeling rice response for agro-technology transfer Publications Nambuthiri, S., A. Fulcher, R. Geneve. 2014. Micro-irrigation Systems for Pot-in-Pot Ornamental Nursery Production. In: M. Goyal (Ed), Micro-irrigation management in trees and vines. CRC Press. Coolong, T., S. Nambuthiri, R. Warner. 2014. Tensiometer Based Automated Irrigation For Tomato under Plasticulture. In: M. Goyal (Ed.), Micro-irrigation management in trees and vines. CRC Press. Ethan, H., S. Nambuthiri, A. Fulcher, R. Geneve. 2014. Comparing Substrate Moisture-Based Daily Water Use and On Demand Irrigation Regimes for Oakleaf Hydrangea Grown in Two Container Sizes. Scientia Horticulturae 179: 132-139 Nambuthiri, S., D. Ingram. 2014. Sustainable Ground Cover Production for More Sustainable Kentucky Landscapes. HortTech (24) 1. Nambuthiri, S., A. Fulcher, A. Koeser, R. Geneve, G. Niu. 2015. Moving toward sustainability with alternative containers for greenhouse and nursery crop production: A review and research update. HortTechnology 25:8-16. Nambuthiri, S., G. Niu, G. Bi, T. Fernandez, R. Geneve. 2015. Substrate Temperature in plastic and alternative nursery containers. HortTechnology. 25(1):50-56 Geneve, R., S. Nambuthiri, A. Fulcher and E. Hagen. 2014. Irrigation Application Efficiency Calculation of Sprinkler Irrigated Container Plants Grown under Sensor based Irrigation Scheduling. Acta Horticulturae Skills automation, consultant, Dec, fertilizer, grant proposals, irrigation, Managing, meetings, Modeling, Oct, PhD, processes, Research, scheduling, scientific, simulation, translation, articles ",AGRICULTURE " FINANCE SPECIALIST Summary To be able to join an organization where I can utilize my proficiency with accounting principles, along with a flair for accuracy towards performing my duties. Experience Finance Specialist Nov 2014 to Jan 2015 Company Name One of the nation's largest owners and managers of high-quality residential housing representing a diverse mix of multifamily, military and student communities. Salary: USD15 per hour Hours: 40 hours per week During the short term I have worked with Balfour Beatty, I have done the processing of vendor invoices, processing of monthly rental payments, handling of the petty cash fund, reviewing and checking of the BAH Reconciliation of outgoing residents prepared by the Resident Specialist; assists outgoing residents in their out processing - such as booking their pre-inspection and inspection dates; assists prospective and existing residents with their inquiries in person or on the phone; fetching the office's mails and distributing the same; collection of rental due from the military residents that did not opt for allocation in their pay slips; processing of credit card payments of civilian residents. Financial Accountant May 2008 to Sep 2011 Company Name A part of Leighton Asia, which is a member of the CIMIC Group - one of the world's leading international contractors and the world's largest contract miner. Salary: PHP63,000 monthly (USD1,260) Hours: 40-44 hours per week As the company's Financial Accountant, I worked directly under the Finance and Administration Manager. I was delegated various tasks relating to general accounting and financial reporting. On the general accounting side, I supervise the input of financial data on the company's books. Every end of the month, I oversee the closing of the books, making sure that all events that happened during the month are complete and accurate. I manage the billings to our clients and follow through so that collection is made on time to ensure that the Company has the appropriate funds to settle the payables with subcontractors and other suppliers, salaries of the employees, and other expenses. On the financial reporting, I prepare detailed reports with supporting schedules such as 15-month expenditure budget with estimates and variations analysis, cash flows, Financial Packages and various management reports as are required by the head office. All of these are part of the monthly, quarterly and annual reporting packages that the Finance Manager uses during the monthly management meetings held at the Hong Kong Head Office. At every end of the Company's fiscal year, I prepare the Company's Financial Statements and Tax Returns and submit the same on time to the Securities and Exchange Commission and the Bureau of Internal Revenue. I am also the direct contact of the Company's external auditors in all of their queries and needs during the course of their audit of the Financial Statements. The experience I gained from SGV & Co. has made me confident in fulfilling this scope of my work. Other responsibilities I had were safekeeping of the petty cash fund, important contracts and high value checks; maintaining files of project contracts, quarterly balance sheets and income statements; assisting in the internal audit of the Head Office; assisting in the procurement of PCAB (Philippine Contractors Accreditation Board) License - licensing of construction contractors; assisted in the audit conducted by the Bureau of Internal Revenue. During my time with the Company, I was consistently recognized for my ability to work under pressure and meet deadlines. I was able to cut down overtime work of the Accounting Department because of the efficiency of the workbooks I have developed that helped me in finalizing reports and analysis while maintaining the essence of the structures of the reports required by the Hong Kong Head Office. I always met my deadlines but have worked with accuracy, completeness and integrity all the time. Associate Auditor Nov 2006 to May 2008 Company Name Established in 1946 and became a member practice of Ernst & Young Global Limited on June 6, 2002. SGV & Co. is the Philippines' largest multidisciplinary professional services firm while Ernst and Young (EY) is a global leader in assurance, tax, transaction and advisory services. PHP19,500 monthly (USD390) Hours: 40-60 hours per week After passing the Philippine CPA Licensure Examination on October 2006, I started working with SGV & Co. It has equipped me with flexibility to work with a wide range of professionals through my interaction with the clients' employees in different industries. I have participated in the financial audit of various companies where I have utilized my ability to work under pressure and meet deadlines accordingly. I have worked as an individual on some clients and as part of a group on other clients. In one of my individual tasks, I was able to isolate a management error in the way the Company has presented one of their major accounts and was able to formulate a solution to adjust the account and avoid future errors. This has enabled my Senior to trust that I can work diligently and as a consequence I was assigned one of the group's largest client. I have also observed different year-end inventory count procedures conducted by various clients to ensure the accuracy of the inventory that they report in their Financial Statements. Sicangco, Menor, Villanueva & Co., CPAs One of the largest and trusted accounting and auditing firms in the province of Pampanga in the Philippines. Audit Staff Apr 2005 to Jun 2005 Daily allowance of PHP50 Hours: 40 hours per week During my senior year in college, I have undergone on-the-job training for audit. I have assisted in the financial audit, review and evaluation of systems of control and other related professional services of various companies. Education and Training Bachelor of Science , Accountancy Philippines 2006 Holy Angel University Accountancy Cum Laude Philippines Skills Accounting, general accounting, auditing, balance sheets, billings, budget, closing, contracts, CPA, credit, client, clients, Finance, Financial, Financial Accountant, financial audit, financial reporting, prepare the Company's Financial Statements, Financial Statements, funds, PHP, inspection, internal audit, inventory, meetings, Exchange, Office, payables, procurement, quality, maintaining files, reporting, Securities, tax, Tax Returns, phone, year-end ",FINANCE " MAINTENANCE ENGINEERING CO-OP Experience Maintenance Engineering Co-Op , 01/2019 to 11/2019 Company Name – City , State Functioned as facility Computerized Maintenance Management System (CMMS) technical expert, and liaison to Global IT and Maximo Support team. Managed Maximo workflows, assisted in identification and resolving Maximo 7.6 related issues. Innovated new documentation techniques for efficient flow of Maint Work Orders for future reference and accountability. Identified few key tools missing in site's Maximo. Got it enabled from HQ IT team for 1000+ AAM Global Maximo users. Expanded existing facility Maximo user count by 50%. Provided problem solving support and training to Maximo users. Created, assigned and scheduled Preventive Maintenance (PM) and Predictive Maintenance (PD) plans. Perform Process Failure Mode and Effects Analysis (PFMEA) by studying downtime trends using Maximo and SharePoint. Champion for Spindle Vibration Analysis program. Train tradesmen to gather Vibe data, analyse trends & recommend repairs. Implement 5S Methodology in toolroom. Performed GP-12 quality inspection in Production Part Approval Process (PPAP). Investigate part failures by studying Electrical, Hydraulic and Pneumatic equipment prints using AutoCAD. Plan and coordinate Maint operations with Production team to minimize equipment downtime and maximize production. Identify new, damaged or obsolete parts in store using ORACLE and coordinate with Purchasing Dept to buy it in. Student Team Leader , 05/2018 to 12/2018 Company Name Raised $5,000+ for various student scholarship funds under WMU. Coached fundraising techniques to 15 Student Ambassadors. Mechanical Intern , 01/2016 to 02/2016 Company Name Fixed design errors considering design parameters of vehicle transmission unit using SolidWorks. Registered data for processes such as Failure Modes and Effects Analysis (FMEA) and Bill of Materials (BOM). Assisted Continuous Improvement team in reviewing and refining processes to make additional improvements. Generated In-depth Root Cause Analysis reports in relation to problems and errors reported by customers. Manufacturing Intern , 01/2015 to 02/2015 Company Name – City Utilised GD&T and Unigraphics NX to identify and fix measurement and design errors. Analysed models using ANSYS. Implemented Lean Manufacturing and reduced waste by 5%. Perform geometric and algebraic calculations on CNC machines. Work History Maintenance Engineering Co-Op , 01/2019 to 11/2019 Company Name – City , State Functioned as facility Computerized Maintenance Management System (CMMS) technical expert, and liaison to Global IT and Maximo Support team. Managed Maximo workflows, assisted in identification and resolving Maximo 7.6 related issues. Innovated new documentation techniques for efficient flow of Maint Work Orders for future reference and accountability. Identified few key tools missing in site's Maximo. Got it enabled from HQ IT team for 1000+ AAM Global Maximo users. Expanded existing facility Maximo user count by 50%. Provided problem solving support and training to Maximo users. Created, assigned and scheduled Preventive Maintenance (PM) and Predictive Maintenance (PD) plans. Perform Process Failure Mode and Effects Analysis (PFMEA) by studying downtime trends using Maximo and SharePoint. Champion for Spindle Vibration Analysis program. Train tradesmen to gather Vibe data, analyse trends & recommend repairs. Implement 5S Methodology in toolroom. Performed GP-12 quality inspection in Production Part Approval Process (PPAP). Investigate part failures by studying Electrical, Hydraulic and Pneumatic equipment prints using AutoCAD. Plan and coordinate Maint operations with Production team to minimize equipment downtime and maximize production. Identify new, damaged or obsolete parts in store using ORACLE and coordinate with Purchasing Dept to buy it in. Mechanical Intern , 01/2016 to 02/2016 Company Name Fixed design errors considering design parameters of vehicle transmission unit using SolidWorks. Registered data for processes such as Failure Modes and Effects Analysis (FMEA) and Bill of Materials (BOM). Assisted Continuous Improvement team in reviewing and refining processes to make additional improvements. Generated In-depth Root Cause Analysis reports in relation to problems and errors reported by customers. Manufacturing Intern , 01/2015 to 02/2015 Company Name – City Utilised GD&T and Unigraphics NX to identify and fix measurement and design errors. Analysed models using ANSYS. Implemented Lean Manufacturing and reduced waste by 5%. Perform geometric and algebraic calculations on CNC machines. Student Team Leader , 05/2018 to 12/2018 Company Name Raised $5,000+ for various student scholarship funds under WMU. Coached fundraising techniques to 15 Student Ambassadors. Education Master of Science : Mechanical Engineering , 12/2019 Western Michigan University - City , State GPA: 3.54/4, Product Design: Supervised team of 6 people in building working Catapult model. Conducted statistical analysis like Design of Experiments (DOE) and Statistical Process Control (SPC) using JMP software. Developed Product Design Specification (PDS), Quality Function Deployment (QFD), Gantt Chart, Pugh Matrix, and Failure Modes and Effects Analysis (FMEA) Bachelor of Engineering : Automotive Engineering , 06/2017 Dayananda Sagar College of Engineering, Visvesvaraya Technological University - City GPA: 3.4/4 Summary Mechanical Engineering graduate seeking opportunity that will utilize my skills in Mechanical Design, Manufacturing Processes, DOE and Project Management. Skilled in CAD, GD&T, Analysis & Simulation, Quality Control, Machine Processing & Maintenance Highlights Finite Element Analysis (FEA), Software/Tools: IBM Maximo 7.6, SharePoint, Oracle, 3-D Design for Manufacturability (DFM), Lean Manufacturing, Computer-Aided Design (CAD), Geometric Dimensioning Process Failure Mode and Effects Analysis (PFMEA), CNC and Tolerancing (GD&T), AutoCAD, NX Unigraphics, Catia Machining, Project Management, Design of Exp (DOE), V5, SolidWorks, ANSYS, MathCAD, MATLAB, Minitab, Statistical Data Analysis, Quality Function Deployment, 5S JMP, Pam-Stamp, Microsoft Project, Microsoft Office Suite 3-D, SPC DDesign, Specification ANSYS, Statistical Process Control AutoCAD, Statistical analysis CAD, Transmission Catia, Unigraphics CNC Continuous Improvement Data Analysis Design of EExperiments (DOE) Documentation Fundraising Funds IBM Inspection Lean Manufacturing Machining Materials MathCAD MATLAB Microsoft Office Suite Microsoft Project SharePoint Minitab ORACLE Problem solving Processes Product Design Project Management Purchasing Quality Repairs SolidWorks Skills Finite Element Analysis (FEA), SSoftware/Tools: IBM Maximo 7.6, SharePoint, Oracle, 3-D DDesign for Manufacturability (DFM), Lean Manufacturing, Computer-Aided Design (CAD), Geometric Dimensioning PProcess Failure Mode and Effects Analysis (PFMEA), CNC and Tolerancing (GD&T), AutoCAD, NX Unigraphics, Catia MMachining, Project Management, Design of Exp (DOE), V5, SolidWorks, ANSYS, MathCAD, MATLAB, Minitab, SStatistical Data Analysis, Quality Function Deployment, 5S JMP, Pam-Stamp, Microsoft Project, Microsoft Office Suite, 3-D DDesign, ANSYS, AutoCAD, CAD, Catia, CNC, Continuous Improvement, Data Analysis, Design of EExperiments (DOE), documentation, fundraising, funds, IBM, inspection, Lean Manufacturing, Machining, Materials, MathCAD, MATLAB, Microsoft Office Suite, Microsoft Project, SharePoint, Minitab, ORACLE, problem solving, processes, Product Design, Project Management, Purchasing, Quality, repairs, SolidWorks, SPC, Specification, Statistical Process Control, statistical analysis, transmission, Unigraphics ",ENGINEERING " SALES ASSOCIATE Professional Summary Creative problem solver offers exceptional analytical, communication and interpersonal skills; extensive Mental Health and I/DD experience; management/supervisory skills and a commitment to proficiency and effectiveness for a progressive, quality-driven organization. HIV Director/Case Manager- 3years (B.R.O.N. CDC) Person Centered Thinking Train-the-Trainer Qualified Professional Experience/ 20 years- (CAP-MR/DD; MH/SA; ICF/MR) CPR-First Aid/Bloodborne - Certified Customer Service experience over 20 years Church Office Manager 3+ years Notary Public Teacher/Lecturer Develop policy and procedures manual for other agencies Music Director 6+ years Skills Project management Strategic planning Budgeting and finance Recruitment and talent development Process improvement Visionary Microsoft Office Suite expert Visionary Customer relations Quality control Personnel management Customer-oriented Accounts payable and receivable Flexible thinker Complex problem solving Customer needs assessment Microsoft Office Suite expert Work History Sales Associate 04/2013 to Current Company Name – City , State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Built relationships with customers to increase likelihood of repeat business. Contributed to team success by exceeding team sales goals by [number] %. Contributed to team success by exceeding team sales goals by [number] %. Utilization Management Specialist 12/2012 to Current Company Name – City , State Collected and analyzed data on the effectiveness of programs and projects. Developed and streamlined systems for monitoring and tracking program effectiveness. Documented and investigated complaints and potentially fraudulent claims. Displayed sensitivity to the cultural and linguistic needs of the clients and families served. Attended monthly staff training sessions. Case Manager 10/2012 to 11/2012 Company Name – City , State Developed treatments and casework programs for an average of [Number] patients each month. Supplied crisis intervention and substance abuse services to patients in the community. Interviewed and evaluated clients, including conducting safety and risk assessments. Referred clients to social services agencies. Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents. Created strategies to meet the needs of mentally and physically disabled students. Attended monthly staff training sessions. Documented and investigated complaints and potentially fraudulent claims. Qualified Professional (QMRP) 11/2011 to 12/2012 Company Name – City , State Created strategies to meet the needs of mentally and physically disabled students. Attended monthly staff training sessions. Developed treatments and casework programs for an average of [Number] patients each month. Interviewed and evaluated clients, including conducting safety and risk assessments. Maintained regular contact with clients, including visiting clients' homes. Investigated suspected cases of child abuse, neglect and exploitation. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Supported patients and families in coping with problems resulting from severe illness. Case Manager 01/2011 to 09/2012 Company Name – City , State Developed treatments and casework programs for an average of [Number] patients each month. Interviewed and evaluated clients, including conducting safety and risk assessments. Referred clients to social services agencies. Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents. Maintained regular contact with clients, including visiting clients' homes. Wrote reports and case summaries and compiled work records, including required statistics. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Coordinated patient care from pre-admission to post-discharge follow-up. Supported patients and families in coping with problems resulting from severe illness. Office Manager 03/2010 to Current Company Name – City , State Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Developed and enforced company policy and procedures relating to all phases of human resources activity. Facilitated the criminal background check process for new hires. Offered fair and equitable compensation by comparing current salaries with market pay. Conducted job analysis and job evaluations, resulting in quality job specifications. Shadowed employees to determine an accurate description of the duties and skills required for each position. Director/Office Manager 04/2006 to 12/2010 Company Name – City , State Directed planning, budgeting, vendor selection and quality assurance efforts. Recommended process and systems improvements such as  QA/QI. Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Coordinated design meetings and decisions across 2  internal departments and teams. Collected and analyzed data on the effectiveness of programs and projects. Followed up on initial screening by visiting clients at their homes. Developed and streamlined systems for monitoring and tracking program effectiveness. Designed educational materials used to inform policymakers and community stakeholders. Wrote summaries, reports and other correspondence regarding community outreach efforts. Designed client satisfaction surveys, preserving the confidentiality of participants and program information. Coordinated work groups and outreach activities. Qualified Professional/Supervisor 04/2003 to 03/2006 Company Name – City , State Attended monthly staff training sessions. Gave one-on-one attention to students, while maintaining overall focus on the entire group. Created strategies to meet the needs of mentally and physically disabled students. Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement. Developed treatments and casework programs for an average of [Number] patients each month. Met with [Number] patients each day for regular therapeutic interviews. Supported patients and families in coping with problems resulting from severe illness. Coordinated patient care from pre-admission to post-discharge follow-up. Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Residence Hall Director- Administrator II 08/2001 to 03/2003 Company Name – City , State Politely assisted customers in person and via telephone. Strengthened company's business by leading implementation of [project] . Worked directly with [departments, clients, management] to achieve [result] . Hired and trained [number] of staff. TFN Project Coordinator 03/2001 to 08/2001 Company Name – City , State Directed planning, budgeting, vendor selection and quality assurance efforts. Supervised the work of 5 community agencies offering constructive feedback on their work performance. Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Coordinated design meetings and decisions across 5 community agencies. Implemented a set of comprehensive tracking processes to monitor Tobacco Free Nebraska performance. Collaborated with outside agencies in the community to achieve goals. Case Manager 11/1998 to 03/2001 Company Name – City , State Assessed, screened and counseled [Number] clients each day. Collected and analyzed data on the effectiveness of programs and projects. Followed up on initial screening by visiting clients at their homes. Educated [Number] clients each week on the prevention and treatment of HIV and other STDs. Developed a user-friendly web-based data system for in-house program staff and outside stakeholders. Developed and streamlined systems for monitoring and tracking program effectiveness. Designed educational materials used to inform policymakers and community stakeholders. Wrote summaries, reports and other correspondence regarding community outreach efforts. Collected HIV risk assessment data and entered findings in a centralized database. Designed client satisfaction surveys, preserving the confidentiality of participants and program information. Coordinated work groups and outreach activities. Assumed responsibility for the agency in the absence of the director. Documented and investigated complaints and potentially fraudulent claims. Educated community members about environmentally-related health issues. Assessed and responded to individual and community health education needs. WIC/Medical Clerk 06/1998 to 11/1998 Company Name – City , State Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments. Education MBA : Business Administration Current Bellevue University - City , State Master of Arts : Management 6 2001 Bellevue University - City , State Management Bachelor of Science : Early Childhood 12 1994 North Carolina A&T State University - City , State Early Childhood Certifications Skills Accounts Payable, Budgeting, Business Management, Customer Service, finance, Microsoft Access, Excel, Power Point, Microsoft Word, Office Manager, Quick Book, Recruitment, Strategic planning, Typing (45wpm Additional Information NC SNAP Certified ",AGRICULTURE " FITNESS DIRECTOR Highlights Skills Used: Teamwork, Leadership, Ocean Saftey Knowledge, Customer Service/Hospitality Basic Japanese Speaking (greetings & customs) Diamond Jeweler / Executive Protection Jason Park Diamond - Honolulu, HI - July 2014 to October 2014 Responsibilities Sales of Various Exquisite Diamonds, Rare Gemstones, Sunrise shells and Royal Hawaiian Jewelry from the Historic Iolani Palace Provide Personal Security during transportation of Diamonds, Gemstones and or Cash Deposits. Accomplishments Assisted in the Start Up and Grand Opening of Jason Park Diamond, Jeweler for the Iolani Palace in Honolulu Hawaii. Skills Used Knowledge of Characteristics associated with Pricing Diamonds, Rare Gemstones, Sunrise shells. Tactics and Techniques for Executive Protection and Transportation of High Value Items. Executive Assistant to CEO / Ambassador Of Pearl Harbor Discover Hawaii Tours - Honolulu, HI - July 2012 to April 2014 Responsibilities: Schedule business meetings , times and locations, and coordinate travel arrangements for 1-7 personel Assist with Daily Operations of company and monitor employee production and operations. Key player in development of Waikiki Welcome Center economic tour trolley which provides transportation to and from local events while providing visual advertising for Discover Hawaii Tours. Maintenance Manager for 108 Tour buses on islands of Hawaii, Maui, Oahu and Kaui. Responsible for ensuring all vehicle's in company operation have proper Decals and Insurances and comply with federal and state tourism transportation regulations. Oversee 18 Tour Drivers ensuring all maintain current TWIC, CDL, Medical and Legal clearances to allow Military Base Access Coordinated Tour Routes / Schedules for Tour Drivers on site at Pearl Harbor Assist Tourist around Pearl Harbor Act as Liason for Discover Hawaii Tours with Other Tour Companies. Prepare Breakfast Boxes for morning tours of 150-300 people Sales Representative / Model RIX Islandwear - Honolulu, HI - February 2011 to January 2012 Responsibilities Sales of Special Brand Men's Only Aloha Shirts. Opening and Closing Store Cashier / Trainer Inventory Accountability of shipments and Quality Control Supervisor ensuring correct products arrived free of damages. Modeled Men's Aloha T Shirts and was featured on 12ft x 5ft poster that was posted in display window of location. Accomplishments Doubled store location monthly earning of +-$6,500 to +-$13,400. Experience Fitness Director August 2015 to Current Company Name － City , State Manage 11 Personal Training Staff ensuring facility offers highest level of safe and effective training along with offering diverse training programs. Draft and Submit Payroll for 11 Training Department Employees Bi-weekly Conduct monthly training groups to ensure employees are following company policy and procedures. Sell Club Memberships Sell Personal Training Accomplishments: Increased monthly revenue to $32,000 resulting in promotion to Fitness Director in first 90 days with company. First month as Fitness Director resulted in $77,800 highest personal training sales on company record surpassing monthly goal of $45,000 by $32,800. Manager / Safety Advisor January 2012 to January 2016 Company Name － City , State Entrusted with keys and security codes for opening and closing store. Train New Employees on Daily Operations and review company Policies and Procedures as well as Crew Expectations during indoctrination process. Manage Reservation Times for Surf lessons and coordinate ground demonstrations Practice and Demonstrate Water Safety techniques and maintain a current CPR qualification. Provide Basic First Aid on daily basis for minor cuts, scrapes, punctures and severe lacerations to injuries that require professional medical attention. Aviation Warfare Systems Operator November 2004 to August 2010 783 Hrs Flight Time as Tactical Helicopter Aircrewman. Door Gunner: M240D, .50 Cal Gau 16. Anti Submarine Warfare Systems (Acoustic / Non Acoustic. Airborne Radar Operator / Sensor Operator Written up for Tactical Operator of the Quarter during first deployment.Scored a 394 out of 400 on Search and Rescue Physical Evaluation of Western Operators and scored 4.0 out of 4.0 on the academic portion of the evaluation. Awarded for being the only Operator to score that high on entire evaluation of Pacific Navy.Cover page and 4 page article in FUTURES Magazine, a military recruiting magazine distributed across the nation. Also Featured on Today'sMilitary.comDiving with a Navy Search-and-Rescue Swimmer: http:// youtu.be/DPNfXayzvL4. Education High School Diploma : General Education , 2004 Camden County High School － City , State General Education Willing to relocate: Anywhere Skills academic, Basic, Bi, Cash Deposits, closing, CPR, Customer Service, First Aid, FUTURES, http, Japanese, Leadership, Director, Navy, Communicator, page, Payroll, People Skills, Policies, promotion, Speaking, recruiting, Safety, Sales, Teamwork, training programs, transportation, Written Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer AWARDS National Defense Service Medal December 2004 Awarded for Military Service during a National Emergency or any other Periods deemed by Secretary of Defense Navy Good Conduct Award November 2008 Exemplary Behavior, Efficiency and Fidelity in Federal Military Service Global War On Terrorism Expeditionary Medal June 2009 Overseas Direct Service to the Global War on Terrorism Global War On Terrorism Service Medal June 2009 Direct Support in Service to the Global War on Terrorism Sea Service Deployment Medal June 2010 90 Consecutive Days Forward Deployed Naval Aircrewman/Aviation Search and Rescue Swimmer August 2008 Naval Aviation Systems Warfare Pin awarded after successful completion of Special Operations Pipeline. Expert Pistol Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according Naval Standards with a M9 pistol. Expert Rifle Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according to Naval Standards with M16 / M4 Rifles. Enlisted Aviation Warfare Pin January 2008 ",FITNESS " ENGINEERING INTERN Summary Automotive Engineer seeking Systems Engineer position at your esteemed organization with scope for career advancement and professional development. Skills AutoCAD, Ansys, Cero, CATIA, HyperMesh, DFMEA, MS Office Suite, Fortran, C, MATLAB/Simulink, CNC Programming Experience Dec 2016 Company Name Identified technological changes, key issues, trends, design and refined the vehicle definition. Illustrated vehicle design and highlighted major interior and exterior dimensions of the vehicle concept. Presented a technology plan on the above parameters. Simulation and Analysis of 1-2 Shift Processes of a 6-speed FWD AT, University of Michigan-Dearborn, March 2017. Established a mathematic model for the transmission-vehicle system consisting of general state variable equation, specific state variable equation for the 1st gear, 1-2 shift process and 2nd gear operation. Simulated the launch of the vehicle from rest in 1st gear, initiated 1-2 shift at a speed of 15 mph, and 2nd gear operation for 2 seconds with an open torque converter and a fixed throttle position using MATLAB/Simulink. Reduced torque overshoot by spark retarding, and careful calibration of the oncoming clutch. Further, torque hole was reduced to maximum extent with help of spark retard. Modelling of Vehicle cooling system, University of Michigan-Dearborn, November 2016. Built a Simulink model of vehicle cooling system consisting of four sub models namely, engine operation, air flowrate, coolant flowrate and heat transfer. Determined coolant flow rate, heat rejection from the engine, and engine outlet coolant temperature for different vehicle speeds by executing the simulation model. Computational Analysis of Hemispherical Radiating Fin, Visvesvaraya Technological University, April 2015. Derived heat transfer equations by using two-dimensional conduction equation in spherical coordinates and subjected the same to radiative boundary condition, with constant base temperature. Solved derived equations using Finite Difference Method and Gauss-Seidel iterations by writing a code in FORTRAN 95. Determined Heat transfer improvement as a function of thermal conductivity and emissivity, with and without irradiation. The hemispherical fin starts to radiate heat for thermal conductivity > 3 (W/mK) and absorbs heat for thermal conductivity < 3=""""> Engineering Intern Jan 2016 to Jun 2016 Company Name － City Completed basic and advanced level of training from regional training office of Maruti Suzuki India Limited. Implemented 5S, Kaizen, Poka-yoke in servicing of automobiles. Overhauled Engines and Transmissions with assistance of technicians. Carried out tasks such as inspection and replacement of clutch, common rail, glow plugs, spark plugs, head gaskets, shims, tappets, brake pads, brake shoes, brake fluid, engine oil, coolant, EGR systems, VVT systems, engine filters, fuel filters, wheel bearings. Gained knowledge in working of CAN Bus systems. Assisted technicians in cylinder compression test, servicing of inter-coolers, suspension systems, brake systems. Operated SDT (Suzuki Diagnostic Tool) to inspect, analyze and eliminate errors caused by various sensors and actuators present in different vehicle systems. Mechanical Engineering Intern Jul 2014 Company Name － City The main objective of the internship was to understand the different mechanisms and technical concepts involved in the end to end manufacturing of rail coaches and engines. The internship helped get a feel of industry environment. Witnessed various concepts such as welding, sheet metal works, CNC machine working etc. Benchmarking and Preliminary analysis (Mid-Size SUV), University of Michigan-Dearborn, September 2016. Collected Customer requirements from surveys, websites, magazine and, blogs. Conducted a benchmarking study of competitor vehicles with the reference selected vehicle. Developed preliminary specifications of the target vehicle. Developed Pugh Diagrams to determine how the target vehicle and benchmarked vehicles compare with the reference vehicle. QFD, requirement cascade and interface analysis for a selected vehicle system (Instrument Panel), University of Michigan-Dearborn, October 2016. Determined functional specifications through the application of the Quality Function Deployment (QFD) to a selected vehicle system. Cascaded vehicle attributes and sub-attributes requirements to vehicle system and its sub-system requirements. Developed interface diagram and interface matrix for the selected vehicle system included all major sub-systems. Identified and analyzed major trade-offs considered in designing the selected system to fit and work with other vehicle systems. Business Plan Development (Mid-Size SUV), University of Michigan-Dearborn, November 2016. Determined and developed various features, options, unique characteristics of vehicle systems and provided a brief description of the proposed vehicle. Determined the characteristics of anticipated customers and provided a brief description of market segment. Determined selling price and sales projection of the proposed vehicle. Developed Gantt chart and System Engineering 'V' model to show the vehicle program timings and various gateways. Determined costs, prepared revenue summary table, developed plots of curves containing life-cycle costs and revenues for the vehicle program. Constructed a benchmarking table that included comparisons done between target vehicle and competitors and risks involved for the addition of new features. Education and Training Master of Science , Automotive Systems Engineering May 2018 University of Michigan － City , State Automotive Systems Engineering 3.72 Bachelor of Engineering , Mechanical Engineering June 2015 Visvesvaraya Technological University － City , India Mechanical Engineering 75.35 Certifications Product Development, Systems Engineering, Automotive Powertrains, Vehicle Thermal Management, Strength of Materials, Design of Machine Elements, Fluid Mechanics, Heat Transfer, Thermodynamics Skills Ansys, AutoCAD, automobiles, Automotive, basic, Benchmarking, Business Plan Development, C, calibration, CATIA, CNC, concept, designing, dimensions, features, FORTRAN, functional, gateways, inspection, inspect, market, Materials, MATLAB, MS Office Suite, office, works, oil, Processes, Product Development, Programming, Quality, requirement, selling, sales, Simulation, surveys, Systems Engineering, System Engineering, transmission, unique, websites, welding Additional Information HONORS AND ACTIVITIES *Presented a technical seminar on ""MOTOR VEHICLE WITH INSERTABLE FOUR WHEEL DRIVE"", Visvesvaraya Technological University. *Non-Resident Graduate Scholarship Recipient, Fall 2016 and Winter 2017 terms, University of Michigan-Dearborn. *Top 10 in a class of 140 students at PES Institute of Technology South Campus, Visvesvaraya Technological University. ",ENGINEERING " SENIOR SPECIAL INVESTIGATOR Summary To work within a successful Special Investigation Unit and work effectively with others. I worked as a Sworn Police Officer for 10 years and have been employed as a Sr. Special Investigator or Manager within the insurance industry for 30 years. When working with the insurance companies, I have been in the Special Investigation Unit combating fraud and investigating questionable claims. When a claim is determined to be fraudulent or have elements of fraud, I have filed numerous cases with the State's DOI Fraud Bureau and the appropriate counties District Attorney's Office. I have also conducted numerous training sessions with the Insurance industry on how to recognize the 'red flags' of insurance fraud. Highlights Insurance fraud expertise Database management Strong interpersonal and communication skills Property claims Workers' compensation claims Report writing Team player Interviewing techniques Decisive Critical thinker Accomplishments Earned a Certified Insurance Fraud Investigator (CIFI) from the International Association of Special Investigation Units (IASIU) Earned a Senior Claims Law Associate Degree Earned a Senior Fraud Claims Specialist Degree Experience Senior Special Investigator March 2004 to September 2014 Company Name － City , State Sr. Special Investigator in the SIU. In this position I conduct complex possible fraudulent insurance claims investigations for the Specialty Group of Great American. These claims are within their Workers Comp Unit, Liability Unit, Property Claims, Agriculture Claims, Equine Claims and Tractor-Trailer claims units. I am the sole investigator in their Western SIU Office, handling questionable insurance claims within the 14 Western States. After the investigation has determined fraudulent activity, it is referred to the different states Dept of Insurance, Fraud Units and the Counties District Attorney's office for further investigation. Sr. Special Investigator January 2003 to March 2004 Company Name － City , State In this position I also conducted investigations into suspicious insurance claims relating to Bodily Injury Accidents, First Party Auto Theft, Burglary, Vandalism, Property theft and etc. I also referred to the CA DOI upon completion. Sr. Special Investigator January 2002 to January 2003 Company Name － City , State Same job description as above. I also would monitor out of the area investigations by Private Investigation Companies on Unitrin Insurance products. Sr. Special Investigator January 1994 to January 2001 Company Name － City , State I conducted complex insurance fraud investigations for USAA in the Orange County/Los Angeles Office. Same job description as the above companies. Supervising SIU Investigator January 1987 to January 1993 Company Name － City , State I was in charge of 3 & 4 different offices of the Special Investigation Unit for Continental Insurance. These offices were in Costa Mesa, CA, Pleasanton, CA, Tucson, AZ and Honolulu, HI. This included the supervision of 4-5 different investigators along with support staff. Investigator January 1983 to January 1986 Company Name － City , State Conducted investigations of possible insurance fraud for several different carriers. These investigations were completed just as the insurance industry was finding fraud in their claims system was a problem. Police Officer, Sr. Police Officer & Traffic January 1973 to January 1982 Company Name － City , State Normal Police duties. Worked Patrol, Special Investigations Unit, Traffic Division on a motorcycle. Deputy Sheriff January 1972 to January 1973 Company Name － City , State In the Sheriff's Academy, Biscailuz Center Jail and Main County Jail. Education Associate Degree : Criminology , 1972 Long Beach Comm. College － City , State Criminology Bachelor's Degree : Management , 1977 Univ. of Redlands － City , State Management International Association of Credit Card Fraud Training 1996: International Association of Auto Theft Training 1997, 2001: California Conference of Arson Investigators Seminar 2004: Vehicle Fires, Cause and Recovery 2010: Midwest Cargo Theft Training Event 2011: Basic Arson Investigation and Prosecution Training : 73 Los Angeles Sheriff's Academy 93, '94, '95, '05, '08: IASIU International training Certified Insurance Fraud Investigator (CIFI) International Assoc. of SIU Senior Claims Law Associate Degree, (SCLA) American Educational Institute Fraud Claims Law Specialist, (FCLS) American Educational Institute California Peace Officer Standard in Training: Basic, Intermediate & Advanced Skills Attorney, Basic, CA, Credit, Insurance, Law, Office, Police, supervision ",AUTOMOBILE " BUSINESS DEVELOPMENT MANAGER, VP Executive Profile Ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Multi-unit operations management Change implementation/project management Relationship and vendor management Call center/dialer operations Underwriting Strategic planning Operational Risk Core Accomplishments Operations Management: Managed multi-sites and units (150 FTE) Handled multiple functions related to customer care, collections, loss mitigation, risk, foreclosure, and underwriting Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Project Management: Created policies and procedures for external vendors. Initiated audit checklist for vendors resulting in 80% decrease in their average turn times and increasing overall quality by 40% in one year. Partnered with law firms, judges, NY City Mayors office, NY City Bar, GSE and housing counseling attorney to institute Continued Learning Education seminar for all court systems in NYC area. Professional Experience Company Name City , State Business Development Manager, VP 12/2014 to Current Spearheaded sales of managemytests.com platform, resulting in a 1.2 million dollar increase in revenue over first six months. Accountable for sales and overall customer satisfaction. Spearheaded cross-functional initiative to achieve new business.Increased profits by 60% in one year through restructure of business line. Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. Company Name City , State Lending Manager, VP 09/2009 to 10/2014 Led a department consisting of two AVP's, ten managers, one business training consultant and 120 FTE that consisted of single points of contact and underwriters. Managed all facets of loss mitigation for private investors within Wells Fargo. Accountable for ensuring compliance with pooling and servicing agreements and mortgage backed securities. Created two specialized teams within unit: High Impact Resolution Unit responsible for reviewing and creating solutions for the Office of the President Foreclosure mediation unit handling all mediations across all investor lines within WFHM. This includes private, owned, FHA, VA, FNMA, and FHLMC. Ensured compliance with all internal and external audits including OCC, GCOR, and investor audits. Motivated unit to high levels of quality and production.Managed mediation and vendor/relationship management teams. Accountable for managing quality and effectiveness of all 3rd party law firms including training and audits. Reviewed underwriting decisions for all complex loans made within the unit requiring the highest level of authority within Wells Fargo. Successfully earned and held E Level authority for Bank and Private, Wells Owned, Wells Fargo Financial, Wells Fargo Home Equity, Wells Fargo Pick a Pay, FNMA, FHLMC, USDA, VA, FHA, and FHLB. Created state specific policies and procedures in collaboration with project and implementation teams. Trained mediation program administrators, judges, and magistrates on mortgage servicing basics to build foundations for new mediation programs across the country. Represented Wells Fargo in key legislative meetings in partnership with Government Relations and Legal. Also appeared in litigated and mediated court cases nationally. Company Name City , State Collections Supervisor II 03/2007 to 09/2009 Responsible for coaching, influencing, developing and managing team members including decisions relative to performance reviews, terminations, hires, discipline, salary actions, etc. Provides quality customer service to internal and external customers. Ensures compliance and quality standards are met in accordance with internal key indicators and investor requirements. Liaison between quality control/analytics department and business unit relating to all key indicator reviews and responses. Influences performance of the business unit by working as a key member of the decision making management team on strategy and building departmental effectiveness and performance. Aligns business unit activities to business priorities. Participates in strategic dialer planning discussions and provides input regarding future direction. Created global scripting for outbound Loss Mitigation campaigns. Participates in HOPE NOW initiatives and foreclosure prevention events. Company Name City , State Customer Service and Collections Supervisor II 01/2001 to 03/2007 Supervised the inbound and outbound Customer Service and Collections call teams. Initiated monthly employee incentive programs for quality and quantity while managing to a budget. Monitored phone calls for compliance and possible training opportunities. Handled escalation calls; manage incoming and outgoing calls to customers. Prepared monthly statistical reports for senior management. Monitored phone calls for compliance and possible training opportunities. Reviewed employee productivity on daily basis and motivated staff to optimum performance. Responsible for all human resource functions such as: monthly and annual evaluations, salary reviews, hiring and terminations. Played major role in opening two Call Centers located in Rancho Cucamonga, California and Schaumburg, Illinois. Managed multiple projects such as updating company policies and procedures, developing and testing the website, and business continuity plans. Company Name City , State Loan Processing Supervisor 01/2000 to 01/2001 Analyzed loan application, preliminary title report, and credit report to determine which supporting documents to order (e.g., VOE, VOM, payoff demands, subordinations, etc). Analyzed all loan documents for completeness and sufficiency to make a loan decision. Collaborated with loan officers to clear loan conditions, communicating with external parties as necessary. At the conclusion of the rescission period, deliver file to funding and give approval to fund. Set up recording with the title company and confirm the recording. Authorize title to disburse funds and coordinate any check exchanges. Pull reports to ensure loans are submitted in accordance with state and federal regulations. Company Name City , State Loan Officer 01/1998 to 01/2000 Responsible for generating leads via inbound and outbound solicitations. Assessed prospective customers' needs to determine their interest in obtaining a loan and complete loan application. Developed and maintain business referral sources. Ordered comparables from appraisers. Gathered customer's documentation for loan approval. Maintained consistent productivity to ensure the fulfillment of performance standards and goals. Prepared and provided accurate reports of business development activities. Education BACHELOR OF ARTS : BUSINESS ADMINISTRATION Univerity of Pheonix , State Skills budget, business development, Call Center, coaching, communication skills, consultant, credit, Customer Service, decision making, direction, documentation, Equity, senior management, external audits, Financial, funds, Government, hiring, human resource, Leadership, law, Legal, managing, mediation, meetings, Office, operations management, performance reviews, Pick, policies, Project management, quality, quality control, recording, Relationship management, securities, scripting, strategy, strategic, phone, Underwriting, Vendor management, website ",BUSINESS-DEVELOPMENT " SENIOR CONSTRUCTION PROJECT MANAGER Summary Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction. Highlights Permit processing Building codes and regulations Safe job site set-up Site safety coordinator Organized and detail-oriented Baseline schedules creation MS Office proficient Project budgeting Cost control Superb management skills Accomplishments Managed a $ [Amount] project, while supervising a team of [Number] workers. Led the construction of a new [Number] home construction project. Trained and mentored over [Number] construction workers, general laborers and apprentices. Experience Senior Construction Project Manager , 08/2015 to 05/2016 Company Name － City , State Directed construction projects with budgets up to $5M working alongside USAF, USACE and NASA clients along with vendors, consultants, and technical specialists. Prepared and provided schedule progress reports and analysis on a bi-monthly basis. Contributed to the planning, scheduling of assignments, cost engineering, procurement of equipment and materials along with budget administration and application for payment requests. Supervised civil infrastructure scope of work, including bot not limited to, structural foundation modification to existing piles, perimeter footings, stem walls and new foundations for new structures and equipment along with installation electrical conduit and mechanical piping systems. Provided the supervision of various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new facilities. Construction Project Manager , 12/2012 to 05/2015 Company Name Operated as a project technical expert for assignments with budgets up to $15M required for the development and integration of all activities associated with established and maintained ground systems along with baseline architecture for space flight. Completed design reviews and constructability assessments, along with project cost estimate summary reports. Reviewed NASA contracted A/E designs and construction rough order of magnitude as well as coordinating the scope of work with architects and engineers. Organized the development and coordination of multi-disciplined scope of work construction cost including conceptual estimates, equipment and material takeoffs and bid proposals. Focused on budget management and cost control, as well as timeline management to ensure client satisfaction. Managed multiple building tradesmen and various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment, potable and waste water plumbing systems, coatings and corrosion control along with civil infrastructure to coordinate and execute the construction of new facilities and modification to existing structures. Negotiated contracts and evaluated change order requests of vendors and subcontractors. Performed job-site walk-downs to verify progress of scheduled activities and analyzed possible subcontractor change orders and/or schedule impacts. Project Manager/Construction Engineer , 09/2009 to 12/2012 Company Name Directed projects with budgets up to $85M, working with federal and private sector clients along with vendors, consultants, contractors and technical specialists. Contributed to the planning, scheduling of assignments, design, and cost engineering. Completed design reviews and constructability assessments, along with project cost estimate summary reports. Provided technical oversight to designers and technical support staff. Executed the project scope of work with the use of various abilities such as, the preparation of conceptual drawings, life/safety plans and contract drawings along with specifications and safety requirements for the construction of new buildings and/or modification to existing facilities. Provided the supervision of various contractors including but not limited to, mechanical equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new buildings and industrial structures along with modification to existing facilities. Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors. Project Engineer V - Architect , 03/2003 to 09/2009 Company Name Lead project technical expert for projects with budgets up to $25M required for development and integration of all design and construction activities associated with established and maintained ground systems and baseline architecture for space flight. Reviewed government contracted A/E project designs and provided construction oversight related to the most current engineering and construction industry practices. Provided design and construction documents to implement state-of-the-art construction methods and techniques for repairs and/or replacement of civil, structural, and architectural systems with respect to the best and current engineering and construction industry practices for implementation. Developed the NASA and USAF construction scope of work required to rehabilitate, renovate, modernize, or provide new ground systems and baseline architecture for ground operations at Cape Canaveral Air Force Station and Kennedy Space Center, Florida. Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors. Coordinated and performed schedule integration of utility outages and connections along with conducting walk-downs of existing infrastructure with the operation and maintenance personnel. Education Bachelor of Architecture Montana State University (MSU) － City , State Microsoft 40-hour Office Suite Certification Microsoft Project Certification OSHA 30-hour Construction Safety and Health Program OSHA 10-hour Fall Arrest System and Fall Protection Equipment Program Skills ADA, Air Force, art, budget management, budgets, budget, building codes, bi, Construction Management, contracts, cost control, client, clients, design and construction, electrical systems, fire protection, government, HVAC, materials, mechanical, Office Suite, Microsoft Project, personnel, plumbing, procurement, progress, proposals, repairs, research, RFI, Safety, scheduling, supervision, technical support ",CONSTRUCTION " DIRECTOR OF BUSINESS DEVELOPMENT Professional Summary Extensive experience in LTAC Marketing in a hospital setting. Ability to build strong rapport with physicians, patient's families, case managers and health care community. Managed and lead team of clinical, admissions and marketing liaisons and efficiently communicated patients' needs to clinical staff. Expert in planning and executing marketing strategies to build relationships in new territories and increased referral sources. Track record of consistent growth in census of hospital through demonstrating strong professional relationships with referral sources and turn potential referrals into admissions. Self driven and innovative with a strong desire to compete with other LTACHs to increase hospital census. High recommendations by leading physicians based on performance and work ethics. Highlights Excellent interpersonal communication skills with the ability to keep professionalism. Confident public speaker. Highly motivated marketer. Patient care oriented, increasing and securing walk-in tours for patients' families and catering to their needs. Cultural awareness and sensitivity towards patients and physicians. Trained by physicians and nurses to evaluate patients' charts and make recommendations for LTAC based on diagnoses. Proven ability to manage marketing team and yielding results. Strategically develops marketing plans. Track record of financial management by efficiently using budgets to organize networking events, company functions and annual galas. Effectively influences team members by showing motivation and drive to perform. Understands and explains the continuum of care model to patient families. Clinical knowledge in identifying LTAC patients with proper diagnoses and treatments. Experience 04/2013 to 10/2014 Director of Business Development Company Name － City , State Managed and lead by example a team of qualified marketing and clinical liaisons and showed steady increase in census and market presence. Accomplishments Opened doors to new Acute care hospitals that are now responsible for 5-10% of new LTAC admissions each month, for instance Angleton-Danbury Medical Center, Brazosport Regional Medical Center, University General Hospital and Memorial Hermann Medical Center. Brought on board several new physicians that specialize in the needs of long term acute care patients. This resulted in the higher referrals from the Acute care hospitals by these certain physicians and increased total number of admissions. Record rate of admissions and discharges beyond 26 day stay at the LTAC. Highest census to date since the opening of the establishment at over 88% for a continuous streak of 40+ days. Designed a processing system of new referrals which cut down the processing time of referrals from 72 hours to 12 hours or less, with over 90%referrals that turned in to same day admissions. Designed and printed a new and improved ""LTACH Evaluation Status"" sheet for patient charts which communication the status of referrals to the case managers and physicians efficiently, so that they don't have to follow up constantly with the admissions staff over the phone. Designed and uploaded a new company website that enables patients to do virtual tours, sign consents and view the directions to the hospital on the web. In addition, it is much more visibly pleasing compared to the older website and offers detailed information on private health care insurances accepted by the hospital and explains the services offered by the hospital including the ""continuum of care"" model. Designed and rented a full-size CBS Billboard for over one year in the Sugar Land on Hwy 6 and Hwy 99 intersection, to increase the market presence in the community. Catered special needs patients and their families with their requests in order to secure admissions, for instance; Halal or Kosher meals, Allowing only one family member to stay with the patient for the duration of stay etc. Initiated the tradition of annual company gala in which the doctors who actively contributed in the hospital referrals were recognized and presented with award and gifts. This also soon became a sought after event by the case manager and social workers to attend as it is a one of a kind evening, where guests are entertained with dances, live singing performances, five course dinner and an open bar. Awards Atrium Medical Center - Certificate of Recognition for outstanding performance. January 2014 Education 2015 Bachelors of Science : Interdisciplinary Studies University of Houston-Downtown － City , State , United States Interdisciplinary Studies courses entails different areas of studies to provide a well rounded education that can be applied to many careers. Coursework included: communication, psychology, economics, and humanities. Minor in Political Science 2012 Associate of Arts : General Studies Houston Community College System － City , State , United States Houston Community College System - Honors 3.8 GPA Member of Phi Theta Kappa 2010 General Studies Galveston College － City , State , United States Galveston College Dean's list for extraordinary academic performance Photograph and article featured in Galveston county newspaper for excellent athletic performance in surfing course while earning college credits. Languages English, Hindi [India] and Urdu [Pakistan]. References Abdul Hannan Khan, MD Pulmonologist, Internal Medicine 37 Years of Experience (281) 679-8282 Dr. Naveed Umer Farooq , MD Infectious Disease 25 Years of Experience (832) 723-7807 Dr. Suleman Lalani , MD Internal Medicine 21 Years of Experience (281) 491 - 3225 Dr. Sarfaraz Aly, MD Internal Medicine, Infectious Disease Medicine 8 Years of Experience (832) 886 - 4774 Tana Healy, MBA, RN, CCM Director of Case Management West Houston Medical Center (281) 588 - 8153 Edna Takahashi, RN ICU Case Manager West Houston Medical Center (281) 588 - 7834 Afsha Dawwa, RN Case Manager Methodist Hospital Medical Center (281) - 777 - 6237 Rachael Wheaton, LVN Tomball Nursing and Rehab Center (832) 498 - 5155 Note: Please use the alias JJ for verification. Clients West Houston Medical Center Methodist Sugar Land Hospital St. Luke's Hospital Sugar Land Memorial Hermann Southwest Hospital Angleton-Danbury Medical Center Brazosport Regional Health System Skills Networking Health Care Patient Evaluation Medicare Structure Sales and Marketing Personal Communication Extensive Knowledge of IT Operations and Management ",BUSINESS-DEVELOPMENT " CHIEF OPERATING OFFICER Summary of Skills Strategic Planning/Management Strong communication skills Strong credit/financial analysis skills Team builder/collaborator Sales management Negotiation skills Strong multi-tasker Project management Planning/execution Cross Functional leadership Professional Experience Chief Operating Officer June 2008 to January 2010 Company Name - City , State Recruited by the Board of Directors to become COO. Oversaw all aspects of this 35+ year old medical practice comprised of 5 freestanding radiation oncology clinics located in the South Puget Sound with 8 physicians (6 whom are owners) and 64 employees. Revenues grew from $48MM in 2008 to over $53MM in 2014. This was due to the addition of two offices (one in Gig Harbor and one in Olympia) as well as additional modalities of treatment. Achievements: Saved the company over $160,000 in 2015 due to hard negotiations with our Electronic Medical Record vendor due to poor performance. Saved the company over $120,000 annually by negotiating with the bank to lower interest rates on loans in early 2009. Brought two construction projects, one for a new clinic with a $6.5MM budget and the other for an extensive remodel with a $4.5MM budget, under budget and on time saving $200,000 in total. Brought in a consultant to successfully turn the Board Meetings into efficient, professional meetings with strict agendas, time allotments for each topic and rules of order. Prior to that, the meetings were overly lengthy, ineffective and combative. This resulted in fewer meetings, which have been far more effective. Oversaw the opening of and addition of a Urology practice as well as the first mobile Brachytherapy unit in the State of WA (for the treatment of various types of cancer). Both contributed to an increase in revenues to the company of more than $1MM annually. Successfully negotiated with two of the owners for buyouts on behalf of the Board. One was amicable and the other was contentious. This will result in cost savings to the company in excess of $1MM annually. May 1998 to May 2008 Company Name - City , State COLB was started in 1993 and has grown to an $8.5 billion dollar, 150+ branch community bank in WA, ORE and ID. Recruited by and joined as Vice President and Commercial Banker with no loan portfolio 05/1998 Through aggressive sales calls/marketing, grew portfolio to over $30MM in outstandings and $50MM in commitments in three years! This was accomplished with a consistent and active marketing plan aimed at targeting well known businesses in the area as well as utilizing a strong referral base consisting of lawyers, accountants and existing customers of the Bank. Promoted to SVP due to growth of portfolio and fee income/referrals 06/2001 Promoted to SVP and SWWA Commercial Banking Manager 06/2003 In this position, I was responsible for 8 commercial middle market lenders, whose territory stretched from Auburn to Longview, WA. While Columbia had started via a bank in Longview, it had been neglected from a commercial lending standpoint. I spent considerable time and effort in working with the lending center there to establish a robust and larger presence. Achievements: Overall TEAM portfolio grew from outstandings of $100MM to over $160MM in a highly competitive, charged environment. At one time this was the largest commercial market in the Bank (CB later entered Seattle, King County). Implemented monthly sales meetings to emphasize consistent marketing and calling efforts, both with prospects and in cross-selling to existing customers. This resulted in deposit growth within the group from $100MM to over $200MM and fee income exceeding $1,200,000 annually. Also during this time I was active in mentoring individual lenders, assisting with credit structure and pricing and calling on both prospects and existing clients. I worked hard to foster strong lines of communication and collaboration with other departments in the Bank who were our partners in business development and instrumental in our success. Was asked to join Loan Committee as a voting member. June 2005 As my credit knowledge and responsibilities had grown, I was asked and approved to sit on the Bank's loan committee. This was an opportune time to view all of the various types of credits that were presented. In addition, during this time I was part of an assigned team to perform due diligence on potential bank purchases. Education BA : Chemistry Pacific Lutheran University Chemistry Pacific Coast Banking School Certification University of Washington Professional Affiliations Current Board Chair, Pierce College (governor appointed) Past President of the Board and Trustee, Tacoma Art Museum Past Tacoma Sunrise Rotary President and member Past Board member, AFROC, Washington D.C. Past Member MGMA, SROA Skills Banking, budget, business development, cancer, commercial lending, Strong communication skills, competitive, consultant, credit, clients, due diligence, financial analysis, Functional, leadership, Team builder, marketing plan, marketing, market, Meetings, mentoring, negotiating, Negotiation, negotiations, oncology, pricing, Project management, selling, sales, Sales management, Sound, Strategic Planning/Management, Urology, view ",BANKING " RDA Professional Summary     I am a very dependable, hardworking team player. I get along easily with all types of people. As I pursue my career as a Dental Assistant I am looking for an experienced level position while I renew my RDA license. Licenses  X-Ray Certified Certifications pending RDA, Coronal Polish and Pit and Fissure Sealant Invisalign Certified ​ Dental Skills 4-Handed Dentistry Preventative Care Instrument Sterilization Diagnostic X-Rays Infection Control Ortho Emergency Treatments     Prosthetics/Restorations Prep for Oral Surgery Bleaching Trays Casts/Impressions Patient Education  CHAIRSIDE SKILLS Prepare tray setups for dental procedures. Obtain dental records prior to appointments. Prepare patients for procedures - ensure comfort and develop trust; calm distressed patients; instruct patients on postoperative and general oral health care. Oversee cleanliness of operatories and instruments; insure safe/sanitary conditions using the autoclave, ultrasonic and dry heat instrument sterilization Assist dentist with extractions, fillings, RCTs, Implants, Crown Preps Assist hygiene and SRP cases general office skills Eaglesoft Dentrix Open Dental Microsoft Office Exceptional Phone Etiquette  Scheduling Professional Experience 03/2014 to 04/2015 RDA Company Name － City , State Coordinated appointment schedules for both the dentist and oral surgeon. Routinely completed inventory, supply orders and restocked supplies. Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Correctly arranged instrument trays prior to dental procedures and surgeries. Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures. 04/2013 to 12/2013 Dental Assistant Company Name － City , State Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Effectively operated x-ray machines and developed x-rays. Provided appropriate postoperative instructions as prescribed by dentist. Expertly filed patients' charts and processed billing and payments. 06/2012 to 12/2012 Dental Assistant Company Name － City , State Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Accurately collected and recorded patient medical and dental histories. Education and Training 2012 Dental Assisting Program Kaplan College － City , State Honors GPA 3.85 2014 Invisalign Training － City , State 2015 iTERO Training － City , State 2015 Kor Whitening Training － City , State Community Service Dentistry From the Heart - Free Dentistry CEA Dental Convention - Greeter, Collected Surveys Kaplan Student Leaders - Feeding America, Blood Drive ",ARTS " FELLOW: CREATING LIVELIHOODS VIA AGRICULTURE PROJECT, VOLUNTEERING FOR INTERNATIONAL PROFESSIONALS Summary More than nine years of professional experience in a multidisciplinary/international environment, working on programs and projects with emphasis in strategic communications, environmental issues, and community building. Highlights MS Word, Power Point, Excel, Concur-Travel, PeopleSoft-Human Resources, Bud-E-Budgeting, Macromedia Dream Weaver, Adobe Illustrator, Word Perfect, Quattro Pro, Google Applications, Social Media Accomplishments *Experience in strategic planning, budget management, project execution, and monitoring and evaluation *Excellent skills in communication and team work Work experience in India, Laos, Malaysia, and the US with projects in Mexico and Panama Experience 01/2015 to 05/2015 Fellow: Creating Livelihoods via Agriculture Project, Volunteering for International Professionals Company Name － City , State Senior member of multicultural, international team at local non-profit organization working with single mothers to create a program to increase livelihood options for beneficiaries using profits from an agriculture-based enterprise Drafted project proposal including work and impact areas, purpose, outputs, work plan and sustainability plan Conducted a needs assessment to benefit women in the community of Kulim, Kedah Established benchmarks and goals for the project; worked with team to ensure delivery dates were met Monitored project progress and produced and submitted reports and presentations accordingly for the Ministry of Finance and executing agency Business Development Volunteer, FruitFriends, Vang Vieng Laos 02/14 - 04/14 Defined, prioritized, and documented FruitFriends' immediate and long-term goals and objectives; developed monitoring and evaluation plans, including results metrics Developed a financial reporting framework to aid in the presentation of the organization's financial standing to potential donors Worked with the program manager in researching the market, identifying stakeholders, estimating profit margins and producing business plans for agricultural products Created follow-up mechanisms to organize volunteers. 09/2013 to 02/2014 Program Manager Company Name － City , State Coordinated the WildForest program, managing all participating interns Created a comprehensive strategic plan for the program, including tasks, goals, and objectives in the short, medium, and long term Participated in reforestation project, educational initiatives and grassroots-level research and outreach Created impact assessment tools for the program Fostered relationships with local non-profit, private, and governmental organizations. 04/2006 to 04/2013 Consultant Company Name － City , State Formulated annual and multi-year strategic work plans, as part of a team Drafted funding proposals for communications plans Researched and analyze various topics for the development of communications strategies for priority corporate initiatives (sustainable cities, climate change, biodiversity, corporate social responsibility, etc.) Cultivated relationships with more than 25 Latin American and Caribbean community-based organizations in the Washington, D.C. area Coordinated the annual grant cycle for the IDB's Corporate Social Responsibility Program: IDB-D.C. Solidarity Coordinated special projects and events in the US, and abroad to ensure compliance with internal regulations Coordinated budget execution, monitored spending, and provided reports accordingly Designed, edited and produced the IDB's Annual Report. Education August 2003 MA : International Affairs American University － State International Affairs Making Sustainable Development Work: The Case of Costa Rica August 2003 MA : Natural Resources and Sustainable Development United Nations University － City Costa Rica Natural Resources and Sustainable Development April 2001 BA : International Relations Economics Florida International University － City , State International Relations Economics Certificate in Latin American and Caribbean Studies Independent Study: Governance and Legitimacy in Colombia CONTINUING EDUCATION Effective Project Management for Development, PM4DEV, August 2015 Permaculture Design, Panya Project, Thailand, May 2014 Project Design Monitoring and Evaluation, PM4DEV, April 2014 Languages Bilingual in Spanish/English Interests Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera Additional Information VOLUNTEER WORK Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera Skills Dream Weaver, Adobe Illustrator, agency, Budgeting, budget, Business Development, business plans, C, delivery, English, estimating, Finance, financial, financial reporting, Human Resources, Latin, Macromedia, managing, market, Excel, Power Point, MS Word, needs assessment, enterprise, PeopleSoft, presentations, producing, profit, progress, Project Design, Project Management, proposals, proposal, Quattro Pro, researching, research, Spanish, strategic, Word Perfect ",AGRICULTURE " IT COMPLIANCE AUDITOR Career Overview I offer 15 years' experience in various areas of the Information Technology Field. Including five years experience installing, configuring, and troubleshooting computer software and hardware problems. Five years of experience managing software licenses/compliance, coordinating purchases of major projects and volume license contract negotiations. Five years of experience as an IT Compliance Auditor in which I executed PCI\SOX Audits and provided corporate governance. Qualifications Certified Software Manager (CSM) (SIIA) Certified Information Security Auditor ISACA, License 1191038 Current MCP-Windows 2000 MCP ID 2797345 2000 Server Administration Network Infrastructure AFFILIATIONS Information Systems Audit and Control Association (ISACA) Software Information Industry Association (SIIA) Work Experience IT Compliance Auditor 01/2010 to Current Company Name City , State Provide value-added control assurance/governance as it relates to security, e-commerce and industry compliance requirements and controls. Liaise with Information Technology and Operations areas to proactively assess security policy compliance and monitor risk Coordinate external/3rd party auditors, including PCI DSS, SAS 70, Record Retention, and Business Process Improvement reviews Manage internal IT audit engagements including: system platform audits, PCI Compliance Readiness reviews, IT Risk Assessments, change management, and business process control assurance Manage security control assessments of Payment Systems for merchant boarding and settlement of funds. Coordinate and perform compliance audits in accordance to the information protection, data asset and threat provisions under the Sarbanes-Oxley Acts. Coordinate with Incident Response teams for post-event diagnosis, investigation and documentation. Evaluate information protection governance framework against ITIL, FFIEC, and COBIT best practices. Provide effective project(audit) guidance and leadership to team members and management as it relates to data security and industry compliance Assisted to implement policies on information asset protection, operating system platform security, network security, and acceptable computing resource use Coordinated with the business organizations to ensure the implementation of proper controls and maximum security with a minimum impact to functionality or purpose Performed information security risk assessments and compliance audits for information security processes regarding AS/400,AIX , Windows Evaluated AS/400 system security values, UNIX system security files, RACF SETROPTS parameters, Windows user and workstation policy settings, firewall rule-set parameters, and router configuration files. Evaluated network vulnerability, malware, and port uses Monitored compliance with the organization's information security policies and procedures among employees, contractors, alliances, and other third parties. Assisted in the creation of the roles and responsibilities matrix for SAP user profiles and authorities based on functional groupings Performed the IT audit portion of the internal audit department Annual Plan. Execute those audits, activities, projects, and special services to fulfill Annual Plan commitments. Performed hands-on analysis of multi-platform and application security. Ensure all IT policy and procedures are documented and updated according to regulatory standards, deadlines are met, approvals obtained, guidelines followed, repository usage understood, and repository / system of record up-to-date as defined by the IT Governance program Interfaces with internal and external requestors as an escalated point and reviews IT artifacts for completeness and satisfaction for the delivery of quality services regarding important issues / priorities, and deadline-sensitive information. MIS Technology & Procurement Analyst 06/2005 to Current Company Name City , State Incorporated corporate wide procedure for ordering software so that every order is tied to a license, a purchase order and an install point. Instituted stricter software installation procedures to help insure only licensed software is installed on a company computer. Incorporated additional Software Media Control Retired obsolete workstations and software packages by implementing a PC Refresh Program and Standardizing software titles. Created a software inventory repository utilizing Microsoft's Share Point Responsible for managing all technology purchases and licensing activities. Centralized and streamlined the technology purchasing activities across JAG to improve speed, reduce costs, and ensure proper record keeping of all fixed assets and software licensing. Maintained License Compliance for our International and Domestic offices Created and enforced Security policies, Procurement policies and Compliance policies Configured Triactive discovery tool, performed software metering and other tasks Negotiated million dollar contracts with vendors such as IBM, Microsoft, McAfee, Symantec etc. Lead contact on a Multi-Million dollar SIIA software Audit in which I saved the company 9.2 million dollars. PC\LAN Support Specialist 01/2000 to 06/2005 Company Name City , State Configured and troubleshot Internet connectivity and network related issues via TCP/IP, DNS, WINS, DHCP, and SMTP on Windows machines Trained new employees on how to install, configure, and troubleshoot customer equipment. Familiar with trouble ticketing system (Magic) in support of tracking customer problems and corrections. Serviced, configured, upgraded, and repaired Compaq and HP computer equipment. Supported Office 97/2000/XP, Outlook 97/98/2000, Adobe Acrobat, Internet Explorer, IBM AS400 Client Access and other end user ""shrink wrap"" applications along with many homegrown applications. Instructed remote users on how to configure their machines for remote access use, and supported VPN for remote access. Handled remote access issues such as connectivity, modem, and token authentication issues. Familiar with HP Print Server Appliances and HP Jet Admin Created required Domain, Email and Novell user accounts KIX scripting Lead tech on Novell migration to Windows servers Managed Moves/Adds/Changes of Customers and hardware Worked with Symantec Ghost to perform larger roll outs and create a company-wide standard image Worked with Remote Control Software such as DameWare Utilities and VNC Viewer. Installed, configured and supported blackberry's Performed file restores and system backups using CA ArcServe. Education and Training Certificate of Completion -MSCE Prep Course 2003 New Wave Technology Associate Degree : Networking Technology 2003 Bucks County Community College Networking Technology Skills Adobe Acrobat, AIX, ArcServe, AS/400, AS400, business process, Business Process Improvement, change management, Compaq, CA, hardware, contracts, Client, delivery, DHCP, diagnosis, DNS, documentation, e-commerce, Email, firewall, fixed assets, functional, funds, Ghost, HP, IBM, image, Information Security, Information Systems, Information Technology, Internet connectivity, Internet Explorer, inventory, ITIL, KIX, leadership, Magic, managing, McAfee, Access, MCP, Office 97, Outlook 97, Windows, Windows 2000, 2000, 98, migration, modem, network security, Network, Novell, operating system, PCI, policies, processes, Procurement, purchasing, quality, RACF, record keeping, router, SAP, Sarbanes-Oxley, SAS, servers, scripting, SMTP, software installation, Symantec, TCP/IP, troubleshoot, UNIX system, Utilities, VPN ",APPAREL " SALES ASSOCIATE Summary I have been with IBC for nearly a year, and I am looking forward to continuing my carreer as the Sales Lead for the Moore Branch. I am determined to help my branch continue to grow, and I am excited to continue to develop our Tellers and Sales Associates into outstanding, motivaded, and productive IBC employees. I tried my very best to make sure our customers were satisfied and had a great experience at our dealership. *Maintained a positive attitude throughout the day, despite any difficult situations that may have presented themselves. Experience 10/2015 to Current Sales Associate Company Name － City , State I am responsible for opening all types of accounts, personal and business, and collecting all the required documentation for those accounts. I am also responsible for ensuring that all proper documents are signed, scanned, and saved to the appropriate systems. I perform routine maintenance on all accounts. I Prepare Consumer and Small Business Loan applications, complete with all supporting documents, and send them to the appropriate Loan Liason. I prepare Legal Document Review Forms, along with any/all supporting documents, (Death Certificates, Marriage Licenses, Trust Documents, Wills, etc.) and send them to our legal department for review. After I hear back, I revise/close the account needing legal review. I often need to determine if an account may need a fraud hold placed on it, and submit the proper paperwork. I make, answer, and return phone calls, and help customers with whatever they may need. Issue and deactivate Debit Cards on a daily basis, based on a customer's needs. I am responsible for our Vault procedures here at our branch. I help balance, sell, buy, ship money in/out. Accommplishments:. I have reached at least Bronze performance every month, often reaching Silver and Gold. I am responsible for the day to day activity that happens inside the branch. I received recognition for being a top performer during the second quarter of 2015. I have helped Moore Branch perform at Bronze, being the only sales associate in the branch, and without even having a manager. I am able to navigate Precision, Horizon, Outlook, IMS, DX Enterprise, Elan, and any other website or system we use here at IBC. 06/2014 to 12/2014 Assistand/Warranty Administrator Company Name － City , State Conduct all payment transactions for the Service Department. Submit warranty claims. Send out invoices and bills to third party repair shops. Receive payments and reimbursements. Send all service reminders via email. Complete check out of rental cars. Scann all records into the database. Order and deliver lunch for all employees and customers on Saturdays. Answer all phone calls directed to the service department. Set up service appointments. Advise customers when their vehicles were ready for pickup. Communicated with the mechanics and service advisors frequently in order to help the days run smoothly, and to help accomplish the work needed to be done. 11/2009 to 09/2015 Company Name － City , State Greet parents with a smile and a warm, inviting attitude. Direct children to the appropriate place; make sure he/she is happy and comfortable. Sort through backpacks and homework and notes that have been sent by parents, or paperwork that has been returned to the teachers, and distribute the things where they need to go. Keep the classroom clean and organized. Take inventory of the classroom supplies and order more when necessary. Submit and distribute book orders and fundraiser information. Type and send all correspondence to parents as needed. Plan activities for the week. Make sure to have one on one time with each student every day. Substitute in the front office as needed: Answer/transfer calls; take messages;take messages; receive money and keep record of it;type newsletters for the school; any other needs that may have to be taken care of. Accomplishments:. Learned patience, kindness, and how to stay organized, focused and calm under pressure. I feel that my greatest accomplishment at FUMC was the positive impact I had on my students and their parents' lives. There is no better feeling in the world than to know that you have made a positive difference in someone's life. Education and Training May 2008 High School Diploma Madill High School － City , State Graduated in the top 10% of my class *Captain of our Drill Team *President of the High School Show Choir Jan. 2010 Elementary Education Ardmore Higher Education Center － City , State Elementary Education 3.4 Unfortunately did not receive a degree. I withdrew from classes to take care of my grandmother. Work History Company Name Skills balance, book, database, Debit, documentation, email, Forms, front office, IMS, inventory, Legal, notes, money, Outlook, Enterprise, newsletters, sales, take messages, phone, Type, website Additional Information 2 ",SALES " BUSINESS DEVELOPMENT EXECUTIVE Summary Process oriented Data Analyst and Delivery Lead with 5+ years proven track record of analyzing Business Intelligence to increase top line and bottom line of the business vertical. Reduced costs of manufacturing signaling systems by 10% and increased sales by 25% by analyzing operating data. Closely worked with business clients and SMEs to collect, clarify and translate business requirements into functional and technical requirements. Demonstrated logical and strategic thinking, leadership and organizational skills, contingency planning and adaptability to new technologies. Distinguishing ability to simultaneously manage multiple Clients, work closely with the Leadership team and be a complete Team Player, to successfully design, implement and deliver complicated projects against challenging deadlines, whilst keeping the teams in sync and motivated. Pursuing MS in Information Systems in Big Data Analytics and looking to leverage skills and experience to grow in the field of Data Analytics by contributing towards effective business decisions. Skills Python SQL Java R Excel Tableau Statistical Analysis Multiple Linear Regression CERTIFICATION Sun Certified Java Associate Experience Business Development Executive Nov 2011 to Jun 2014 Company Name New project, was involved in gathering business requirements from client, creating process documents for the product, working with supply chain and operations team to forecast delivery schedule. Analyzed BI data of similar projects and reduced implementation and delivery time by 22% by introducing additional station for bottle neck processes and dividing inspection stage in to steps. Created test documentation for the product based on client testing requirements. Managed multiple (5+) vendors to ensure on time delivery. Closely monitored quality issues using statistical analysis, achieving 98% first pass rate which resulted in increasing profit margin by 11 % in comparison with initial projection. Lead a team involved in Transfer of Technology between the Client and the Organization. Ensured satisfactory Test and Deployment on client site, in France. Delivery Lead Jan 2009 to Feb 2011 Management Trainee Sep 2008 to Dec 2008 Company Name Education and Training GEORGIA STATE UNIVERSITY － City , State Master of Science , Information Systems July 2018 J. Mack Robinson College of Business Information Systems VISWESWARAIAH TECHNOLOGICAL UNIVERSITY － City , India Bachelor of Engineering , Information Science June 2008 Vidyavardhaka College of Engineering Information Science Interests Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000. Founder Member of placement service committee ILLUMINATI during undergrad. Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations. Skills Business Development, BI, Client, clients, delivery, dimensions, Documentation, ERP, inspection, Inventory, Java, Team Development, Director, Excel, 98, Process Control, processes, profit, Project management, Python, quality, sales, SQL, Statistical Analysis, Sun, supply chain, Tableau, Vendor Management Additional Information EXTRA CURRICULAR Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000. Founder Member of placement service committee ILLUMINATI during undergrad. Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations. ",BUSINESS-DEVELOPMENT " RELATIONSHIP SUPPORT OFFICER Experience 01/1997 to 01/2002 Relationship Support Officer Company Name Delivered administrative and operations support to Corporate Institutional Bank Insurance team, including 10+ senior relationship managers and 5 credit analysts while managing day-to-day reception activities such as greeting visitors and vendors, and responding to requests for information. Coordinated executive and senior management's schedules, calendars, and agendas, and drafted meeting agendas and followed up on meetings and team conferences. Worked with administrative team members and human resources staff during new employee hiring and special events. Produced reports and correspondence, administered up-to-date organizational chart, maintained office activity logs and spreadsheets, and distributed incoming mail throughout office. Past experience includes Administrative Word Processing Specialist in Trust and Investment Services. 01/1991 to 01/1997 01/1988 to 01/2016 Commercial Relationship Support Manager Company Name － City , State Commercial Banking Small Business (2002 ­ 2016) Provided comprehensive administrative and operational support to five-person team comprised of commercial lending officers, relationship management team, and loan operations team, ensuring delivery of best-in-class customer service. Enforced compliance with lending requirements relating to origination, processing, closing, and funding commercial loans, ensured adherence to federal and state regulatory guidelines, upheld bank policies, procedures, and standards; maintained knowledge of Patriot Act (CIP), Bank Secrecy Act, and Community Reinvestment Act. Ensured transactions and credit risk functions conformed with bank regulations and credit policies. Released notes and security interests on paid off loans, processed commercial loan payments and advances on lines of credit, prepared UCC-1 filings and releases, and ordered, reviewed, and approved loan documents and requisite reports for new loans, extensions, renewals, and modifications; documented commercial loan packages and files using Provenir and Credit Workflow. Communicated status of loan portfolio, including level of exception reporting, past due collections, and loan maturity management. Managed exception tracking, identification, curing, and evidencing with proper file documentation. Compiled reports, prepared customer letters, and followed up on annual financial reporting for customers and security interest documents. Requested spreading and analysis of financial statements for assigned sectors, key business risk analysis, industry and sector analysis, and related economic data. Ordered and reviewed Certificates of Good Standing, verified flood zone certifications during loan origination and renewals, and assisted with periodic covenant checks and credit reviews. Participated in external client meetings in conjunction with relationship manager and internal business meetings. 01/1988 to 01/1991 Regional Support Assistant Company Name Education 2004 Master of Science : Public Administration Metropolitian College of New York － City , State Public Administration 2004 Bachelor of Science : Business and Church Management Nyack College － City , State Business and Church Management 1999 Associate of Applied Science : Accounting Borough of Manhattan Community College － City , State Accounting Professional Affiliations Commercial Banking Support Relationship Manager with over 25 years' experience working in banking and financial services industry. In depth knowledge of commercial lending and financial products with success in working in bank teams to deliver world-class service while maintaining compliance with federal, state, and bank regulations. Skilled in streamlining and maintaining day-to-day workflows and planning, organizing, and prioritizing special projects. Seeking to apply expertise to take next career step with a respected banking institution that rewards hard work, talent, and results. Qualifications Commercial Lending Regulatory Compliance Portfolio Management Records Management Relationship Management Team Leadership Accomplishments Developed more efficient filing system and customer database protocols, resulting in increased office organization. Worked with Regional Support Manager to develop and implement inaugural step-by-step employee manual, outlining proper business procedures and helping employees understand office practices and legal processes. Skills Administrative, Banking, closing, commercial loans, commercial lending, conferences, Credit, credit risk, client, customer service, delivery, documentation, special events, senior management, financial reporting, analysis of financial statements, hiring, human resources, Insurance, letters, loan origination, notes, managing, meetings, mail, office, organizational, policies, reception, relationship management, reporting, risk analysis, spreadsheets, UCC, Word Processing, Workflow ",BANKING " SCIENCE TEACHER Summary Dedicated Teacher adept at challenging students to reach their full potential. Ensures that every student is progressing and is held to high expectations. Highlights Skills: Computer Proficiency in Microsoft word Excel, and Power point Lesson planning expertise Tutoring experience Standardized testing IEP familiarity Experience 09/2005 to Current Science Teacher Company Name － City , State 7th and 8th Grade Implemented 8th grade curriculum through various methods and techniques that reflect the CCSS Created a learning environment that enabled students to take risks and comfortably express their ideas Explored, and implemented, various forms of differentiated instruction Included Smart board elements, PowerPoint presentations, and various media in every lesson, in order to model technology driven instruction 09/2004 to 09/2005 Substitute Teacher K-6 Company Name － City , State Implemented curriculum for children following teachers plans Assigned lessons and corrected homework. Encouraged students to be understanding with others. 09/2003 to 11/2003 Teacher Assistant Company Name － City , State Implemented group literacy lessons Assisted students in their deficient areas 09/1996 to 01/2003 Special Education Teacher Company Name － City , State Assisted head teacher in planning Curriculum Developed individualized lesson plans to meet Students with IEP goals Maintained daily records regarding children's developmental progress Education Masters of Science : Education & Special Education Touro College － City , State , US Masters of Science in Education & Special Education Touro College, Bayshore, New York June 2006 Bachelor of Science : Early Childhood Education City College － City , State , US Bachelor of Science in Early Childhood Education City College, New York, New York September 2003 Certifications 1. New York State Permanent Teacher Certification N-6 2. New York City Permanent Certificate in Teaching N-6 Certified Mentor - 2014-Present Affiliations •Field trip Coordinator 2007- Present •Urban Advantage teacher (Science Program) 2013- present •Stem Coordinator 2014-Present affiliated through NYU University •Certified Mentor – 2014-Present •Stem Point coordinator for District 13 Science Fair 2014 Skills Computer Proficiency in Microsoft word, Excel, and Power point ",TEACHER " SENIOR EXECUTIVE CHEF Summary Utilize my extensive experience in the food service industry and to contribute my skills and knowledge in a management position with an industry leader. Experience Senior Executive Chef January 2012 to Current Company Name － City , State Manage and provide leadership and culinary training to 23 direct reports Worked under budgeted costs through effective menu planning Received gold scores in sanitation, safety and compliance audits Demonstrated hands-on leadership skills in training and staff development Implemented branded foods marketing program for retail Introduced the use of sustainable products, local produce and farmers markets Created special per diem menus for conference center increasing catering sale. Executive Corporate Chef January 2008 to January 2012 Company Name － City , State Collaborated with Corporate RD/RN in creating and implementing upscale guest dining room and room service menus. Led culinary team in the implementation and support of corporate strategies in the opening of new properties and special events. Developed workplace safety and sanitation training schedule for culinary associates and dining room servers. Received Top percentile in silver chair training and state health department audits. Executive Chef / Event Consultant January 2004 to January 2008 Company Name － City , State Laison to the Chicago Board of Realtors in consulting and planning of special events Planned private parties and fundraisers for various government organizations and dignitaries Created catering menus targeting specific lifestyle demographics Hired, trained and counseled culinary and server staff of 25 Initiated program with vendors on wine tastings and culinary workshops. Executive Chef / GM January 1995 to January 2003 Company Name － City , State Managed café and conference center with staff of 12 culinary associates. Worked with editors and publishers of various magazines for the foodservice and hospitality industry. Test Kitchen for culinary content in R&I magazine. Conducted culinary seminars and product cuttings with vendors. Executive Chef / Assistant Manager January 1993 to January 1995 Company Name － City , State Managed Chicago style food court, utilizing local vendors (Vienna Beef, Connie's Pizza, Diana's Bananas, Poppies Dough, etc). Catered functions and special events for NBC, it's affiliates and building tenants. Appeared regularly on ""Coffee Cam"" with NBC morning news Opened lobby Kiosk with grab and go concept and barrista station increasing outside sales. Executive Sous Chef / Production Manager January 1988 to January 1993 Company Name － City , State Performed all essential duties as lead chef in the executive dining rooms and conference center. Monitored Q & A of both ingredients and finished products. Led culinary team in the opening of new cafeteria food court with varied ethnic theme cuisine concept stations. Education Associate of Arts : Culinary Arts , 1985 Washburne TradeSchool － City , State , United States Culinary Institute of America Hyde Park － City , State , United States Associate of Arts Illinois Benedictine University － City , State , United States Culinary Institute of America Greystone － City , State Skills compliance audits, concept, consulting, content, special events, fame, government, leadership, leadership skills, marketing, outside sales, retail, safety, seminars, servers, staff development, workshops ",CHEF " DIRECTOR, MEDIA STRATEGY Summary Seasoned media and marketing professional with 9 years of experience working on a blue chip client (MillerCoors) in an extremely competitive category. Possessing a strong bias for action and thriving as part of a team atmosphere I have developed a reputation for being results oriented and excellent execution. I am a collaborative leader that has managed and influenced cross-functional partners and advertising agencies while becoming an expert in the multicultural millennial target. I've developed integrated media strategies through paid, owned and earned media including digital, TV, print, outdoor, radio and other unique channels. It is my goal to continue growth and expertise in media by leading teams/brands to measurable success.  Core Strengths Integrated media planning and strategy  Team leadership and development Total video strategy  Digital strategy  Multi-platform content solutions Competitive research and analysis Client leadership Cross-agency collaboration Media stewardship Project execution Consumer insights and research Media mix development and ROI analysis Experience Director, Media Strategy 10/2015 to Current Company Name City , State - Oversaw development and execution of media plans rooted in strategic consumer insights, media fundamentals and modeling analytics designed to drive business growth for Miller Lite & Miller High Life - Continued progression of leadership skills beyond the MillerCoors team to across the entire agency sharing strategy best practices, award winning work and contributing on mutiple new business pitches - Developed in-depth analysis exploring optimal audience reach & frequency benchmarks leading purchase occasion - Revamped social media targeting strategy in an effort to drive better short-term sales and better overall digital ROI - Achieved greater understanding of the programmatic digital landscape and how best to approach for the MillerCoors portfolio Associate Director, Media Strategy 02/2013 to 09/2015 Company Name City , State - Led cross-platform media strategy and execution for the re-launch of Miller Lite's re-branding in 2014, highlighted by the Original Lite Can, resulting in 15% increase in units and the first quarter of growth in 7 years - Expanded marketing knowledge across consumer touch-points by serving on cross-agency leadership team for the largest brand launch in MillerCoors history, Miller Fortune - Strategic media lead behind Miller Lite's impactful cross-platform summer media plan which contributed to Miller Lite being the most socially talked about beer brand during the key selling season - Was nominated and voted by agency colleagues and MillerCoors client as finalist for the Leadership award as part of the 2014 Media Agency Recognition Program - 1 of 3 agency finalists - Continued professional development in completing key training courses: Advanced Presentation Skills , Managing Millennials & Essentials of Digital Marketing  (on-going weekly education series) Supervisor, Media Strategy 06/2012 to 01/2013 Company Name City , State - Improved management and delegation skills while overseeing growth of multiple junior level employees - Elevated presentation and client communication skills serving as the single point lead for the Premium Light brands during a time of transition to a new agency for MillerCoors - Completed strategic business focused media POVs to drive sales including a local radio ""piggyback"" execution targeting on-premise under performance as well as a NFL ""always on"" strategy Media Supervisor 09/2011 to 05/2012 Company Name City , State - Took a larger role in cross platform planning contributing to digital media recommendation and completed agency digital media training program  - Led training of planners and associates across key planning tools and processes to generate efficiency as well as team growth Field Media Planner 01/2011 to 08/2011 Company Name City , State - Broadened media professional skill set serving as the planning and execution lead for all local media (TV, radio, OOH, digital & print) for all MillerCoors brands across 40+ markets inthe Southeast region   - Leveraged strong interpersonal skills and conducted all day to day communication across 6 field marketing manager clients - Led development of 2012 media trends presentation which was subsequently presented to 20+ clients Media Planner 12/2008 to 12/2010 Company Name City , State - Led intricate portfolio management and allocation strategy of MillerCoors $80MM NFL TV budget as well as in depth competitive tracking - Influential member of Emerging Media Team which provided turn-key and customized media solutions to MillerCoors in the growing digital space Assistant Media Planner 06/2007 to 11/2008 Company Name City , State - Served as core support staff that helped to expand DFCB media business to acquire Coors local planning followed by MillerCoors business - Developed econometric modeling strategy to inform dollar and TRP allocation versus the competition   - Mastered planning, research and budget tracking tools Education Bachelor of Arts : Journalism - Strategic Communications Marketing May 2007 University of Missouri City , State , United States Business Minor - emphasis in Marketing Media Toolbox Nielsen Clear Decisions (MRI & Scarborough) Competitive Spending Tools - Ad*Views, Kantar, Comscore Media reach & frequency tools - proprietary & Comscore Proprietary audience measurement platform Media Tools planning software Econometric Modeling Analysis ? ",DIGITAL-MEDIA " DIGITAL MARKETING MANAGER Summary 10 years of experience with both agency and client side experience. Strong written & presentation skills, creative & strategic thinking, and analytical skills with the ability to operate at both the strategic and tactical levels. Along with excellent time-management and project-management skills, relationship building, team management, market research and consistency in tune with latest market trends. Highlights Mac and PC; Microsoft Windows and Vista; Microsoft Office; Smartpath, Project Tracker, SharePoint, JIRA, Tempo, Google Analytics, SearchMart, Search Light, Kenshoo, SEOMoz, Google Adwords, AdRoll Experience Digital Marketing Manager 11/2012 to Current Company Name City , State Responsible for planning, optimizing, implementing and analyzing natural and paid search engine marketing activities; aligning top-to-bottom management of our pay-per-click (PPC) and search engine optimization (SEO) activities. Manage a team of 5 employees. Develop and maximize the sales funnel process from audience to acquisition to grow revenue. Drive sustainable revenue growth trajectory and ensures positive return on investment while keeping an eye on managing above and below the line performance goals Execute integrated marketing plans to build brand awareness and acquire new customers using digital marketing. Help drive overall Content Marketing strategy for Lead Gen Programs. Influence Social Media Marketing Strategies to help generate ROI through all channels. Measure, test and optimize acquisition campaigns to drive new revenue, ensure acceptable ROI, conversion and lifetime value metrics. Responsible for all budget management associated with SEM. Manages all relationships with external vendors. Provide digital marketing thought leadership to organization. Stay current on research and emerging trends - clearly communicating an impact of changes and new developments. Develop and facilitate training sessions to grow knowledge across SEO, PPC and Digital Marketing Develop best practice guides around SEM. Develop and implement process guidelines across Global Marketing Organization. Digital Marketing Manager 02/2012 to 11/2012 Company Name City , State Primary owner of strategic planning, development and execution of critical marketing programs including but not limited to SEO, PPC, Email, Content Marketing programs. Responsible for developing the overall email strategy that best meets the business needs; this includes email frequency, email address management, email subject lines and coordination of various tests as identified by the segmentation and media teams. Testing includes offers, customer segmentation, creative and messaging. Conduct research and analysis to prioritize all initiatives based on opportunity and business priority alignment. Increase traffic, revenue and business acquisition through paid and natural search. Owns all relationships with external vendors Lead internal cross-functional team and external vendor partners in completing project activities on-time and within budget. Oversees invoicing for all vendors Collaborate with key functional areas to evaluate performance and provide recommendations Manages 4 direct reports to facilitate timely completion of projects. Prepare and communicate both regular and ad hoc reporting on online marketing performance. Independently works with business stakeholders to identify KPIs, develop dashboard or scorecard reports and interprets metrics to deliver sounds, data driven recommendations. Provide opportunities for associates to take ownership of initiatives and coach to successful completion. Sr. Marketing Manager 06/2011 to 02/2012 Company Name City , State SEO Project Management Clients: Procter and Gamble (Crest, Crest Pro-Health, Crest Complete, Dawn and Cascade Create a detailed project plan and marketing strategy in alignment with brand and search campaign goals and objectives Ensure the successful execution of key plan deliverables in accordance with deadlines, scope, account hours and budget Work in conjunction with external agency partners to coordinate execution and timing of plan milestones Initiate and manage campaign tasks and deliverables in accordance with the project plan, deadlines, resource availability & scope Manage day-to-day operational aspects of accounts, as well as client/external agency interactions Collaborate with external partner agencies and stakeholders to ensure unified goals, plans and timing Document key performance metrics to monitor campaign Monitor campaign hours, resources and scope to ensure work is within budget Identify activities that may lie beyond the scope of the campaign and escalate to the appropriate internal stakeholders Develop plan and process documentation to monitor progress of the campaign Build strong, positive relationships with external agency contacts and internal team members Foster the exchange of ideas, takeaways and best practices throughout the project management team and agency Manage 4 project managers (on my brands) and Project Management department interns and evaluate performance quarterly. Sr. Marketing Manager 09/2010 to 06/2011 Company Name City , State e-Marketing and Creative Services Clients: Human Recourses, Recruiting and Trainingas well as own and manage WSM (Web Search Marketing Solely manage the Web Search Marketing (SEO) project - involving 18 separate product groups - encompassing over 3000 pages on the MathWorks website. Includes developing new plan, process and schedules to kick project off from scratch. Oversee all creative initiatives for Human Resources, Recruiting and Training. lead project for Career Page redesign) Manage email program - careers and newsletters. Successfully develop strategic strategies and project plans/schedules. Actively analyze competitive companies in order to improve understanding of customer needs and expectations. Prepare and lead weekly status meetings. Work with internal clients on yearly planning and budgeting. Sr. Program Manager 04/2010 to 09/2010 Company Name City , State National Association of Realtors, National Pen, Newsweek and HouseLogic.com Organizes, plans, and works cross-functionally with clients' marketing & technology teams as well as internal e-Dialog teams to deliver on clients' expectations, developing email strategies, detailed project specifications and providing end-to-end project management. Work to grow and develop the clients' overall email program through industry best practices, privacy and legal requirements, identifying efficiencies and improving relevancy Participate in development of strategy discussions, client presentations, marketing and tactical plans Provide weekly/monthly reports and insights on program performance by proactively monitoring email campaigns and competitive market information to make effective tactical recommendations and campaign adjustments Manage monthly client billing, overall budget and forecasting Member of the Process Task Force for Professional Services. Sr. Account Executive 06/2006 to 04/2010 Company Name City , State Staples own in-house agency Technology (Easy Tech), Copy & Print, Field Marketing (strategic markets/new markets/VIP events), All Digital initiative (Online-Interactive). Account Executive 11/2005 to 06/2006 Company Name City , State GE, Workscape, Life Line and Beth Israel Deaconess Medical Center. Branch Marketing Manager 05/2005 to 11/2005 Company Name City , State Education BS : Business Administration Marketing Psychology 5 2005 Framingham State College City , State Business Administration Marketing Psychology Creative Concepts/Advance Creative Concepts courses completed through the Ad Club as well as Effective Speaking/Advanced Effective Speaking courses and Strategic Writing Certifications Google Analytics Individual Certification, Google AdWords Certification, Google Analytics Fundamentals Certification, Google Partner Member Skills Ad, agency, billing, budget management, budgeting, budget, coach, com, competitive, Content, conversion, Crest, client, Clients, Dialog, documentation, Email, forecasting, functional, Human Resources, invoicing, leadership, legal, Mac, managing, Marketing Strategies, marketing plans, Marketing strategy, marketing, market, meetings, messaging, exchange, Microsoft Office, Microsoft Windows, works, natural, newsletters, online marketing, Page, Pen, presentations, progress, Project Management, project plans, Speaking, Recruiting, reporting, research, sales, search engine optimization, strategy, Strategic, strategic planning, Vista, website ",DIGITAL-MEDIA " IT MANAGEMENT Career Overview Detail-oriented professional with extensive Information Technology experience in hardware and software troubleshooting/management. With additional experience in networking, task automation, server technologies, digital graphic design, client + server side programming technologies and popular industry software packages including Microsoft Office and Adobe Creative Suite. Qualifications Education and certificates Troubleshooting q CompTIA A+ certified (2012) q Advanced troubleshooting q CompTIA Net+ certification class q Virus and spyware removal q MCSA certification class q Computer diagnostics and repair q Web Development I + II class q Gaming console repair and q Digital media manipulation class modification q Java programming class q Mobile device repair q Hardware support and Programming and Web troubleshooting q HTML - HTML5 q Optimizing and performance tuning q XML q Audio and video technologies q CSS - CSS3 q Medical technology installation and q JavaScript troubleshooting q Command Line q Java Management q ActionScript q Hardware and software upgrade q PHP planning q Database servers q Documentation q Android mobile application q Organization development q Multi-project priority management q Content Management Systems (CMS) Operating Systems q Website enhancement q Windows 95 - 8 q Storyboarding q Windows Server 2003 - 8 q Search Engine Optimization (SEO) q Windows Phone 7.0 - 8.0 q Social Media and marketing q Multiple Linux Distributions q Ubuntu 10.04 LTS - 12.10 Networking q Android 1.0 - 4.0.4 q Cloud computing q Mac OS X v10.0 - v10.8 q Server management q IOS 1.0 - 6.1 q Active directory q Remote connection technologies Programs q Proficiency in numerous protocols q Microsoft Office 2010 including TCP/IP q Small business management q Information security software (client and server) q Wireless technologies q Adobe Creative Suite 5 q Telephony technologies q Wiring and Network engineering Graphics and Media q Photo enhancing Electronics q Brochure and newsletter formatting q Electronic circuits and components q Audio and video editing q Circuit diagrams and Prototyping q Logo and business card q Logic, electronic and computational algorithms q Electromagnetisms and waves q Quantum particle mechanics q As well as many miscellaneous IT q Energy and electrical alternatives skills. (Solar) Accomplishments Rebuilt a client's website from the ground up and increased monthly hits from 3422 to 40884 in a matter of a few months. Designed, priced, built, and installed a complete information system upgrade for a client; including networking devices, wiring, client computers, server and software. Diagrammed, prototyped, and assembled a portable USB phone charger outputting optimal voltage and amperage, with circuits and components small enough to all fit in an Altoids tin. It allows next to unlimited portable phone charging due to the device itself being recharged by a small solar panel on the top. Automated and streamlined daily office tasks for client using Batch Scripting. Troubleshot medical technology including X-ray machines and medical industry client and server software (Eaglesoft). Information Technology project management experience. Programmed a cloud storage website allowing a client access to a shared home network drive from any browser, anywhere. It includes security login, uploading and downloading. Work Experience IT management March 2012 to November 2012 Company Name － City , State In charge of planning, budgeting, and executing all IT projects.In addition to office troubleshooting, building/managing the company website and designing/updating the business's electronic newsletter. Information Technology Consultant July 2011 to February 2012 Company Name － State Contracted IT consulting work from client computer repair to network expansion. May 2011 to July 2011 Company Name － City , State In charge of company website management, social media administration, as well as assisting in administrative tasks. Education and Training Associate of Science : Information Technology , 2014 Lyons Township － City , State , United States Information Technology High School Diploma General Education Coursework in computer science all 4 years GPA: Diamond Achievement Academic award * Honor Roll Diamond Achievement Academic award * Honor Roll Skills A+ certified, ActionScript, Active directory, administrative, Adobe Creative Suite 5, Photo, Audio, Brochure, budgeting, business management, client and server, CMS, Hardware, computer repair, consulting, Content Management, CSS, CSS3, client, Database, designing, Documentation, Electronics, XML, Graphics, Hardware support, HTML, HTML5, PHP, Information security, Java, Java programming, JavaScript, Linux, Logic, Logo, Mac OS, managing, marketing, Medical technology, Microsoft Office, office, Windows, Windows 95, Network engineering, network, Networking, newsletter, Operating Systems, Organization development, Programming, protocols, Prototyping, Search Engine Optimization, servers, Storyboarding, TCP/IP, Telephony, Phone 7.0, Troubleshooting, upgrade, video, video editing, Web Development I, Website, website management, Windows Server, Wiring ",INFORMATION-TECHNOLOGY " BUSINESS ANALYST SR. TECHNICAL BUSINESS ANALYST Highlights C, C++, core java Back Ends : Oracle 9i, 10g, 11gRII,MS SQL Server-2005,IBM DB2 Computer Tech. : UML Web Designing : HTML, XML Operating Systems : Windows 9X/XP/2000/2003 Server, Linux Red hat 5, SUSE 11 Development Tools : Rational Rose, MS Visio, MS Project, Oracle SQL Developer, Crystal Reports, Java Workflow Editor, Eclipse Application servers : Jboss , Tomcat5, 5.0.1.GA,IBM Websphere App Server 7. Databases & Tools : Oracle 9i, 10g, MS SQL 2008, Oracle Enterprise Manager Console, SQL Developer, Power Builder 9.0 Bankind Application : Finacle Ebanking Application by Infosys Ltd. Accomplishments WAYE(World Alliance for Youth Empowerment). Completed Yes+ course with advance meditation techniques. I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge. 4. Experience Business Analyst Sr. Technical Business Analyst Company Name SDLC Jul 2011 to Dec 2013 Company Name Requirement Gathering Requirement Analysis Release management Product management Product implementation role BRS analysis Feasibility analysis Vender management Client handling Product Management Highlights: Initiated new projects like mobile devices compatibility Key resource for Standard Product Enhancement and Documentation. Interacting with Marketing Team to understand market demands. Worked actively for ""Cloud SFA"" project to implement product on cloud technology. Market research of competitive products for product enhancement. Involved in pre-sales activities for understanding market and product enhancement. Involved in ""30 Days Implementation Plan"" documentation for WSFA. Actively involved in complete Software Development Life cycle to manage the project at every phase of SDLC in order to meet business requirements. Exposure to industry verticals such as Banking, Pharmaceuticals and Healthcare. Deciding time lines for UAT, Deployments, Staging movements, Live deployments. Working as an Application Owner. Online Banking India (Finacle Ebanking Application by Infosys Ltd.) Retail Internet Banking, India version migration from 6.2.3 to 11.0.2 PDF Statements integration with session validation Service Request module for Domestic and NRI Customers Online Banking International Geographies (UK, CA, DE, HK, SG) Funds Transfer (Scheduled, Hot Payments) Service request module (implementation of more than 100 Service requests) Click to Call Service Generate Password through OTP Tax certificates download (Integration and session validation) UI revamp for ICICI Bank UK Responsibilities: Handling RIB for UK, Germany, Canada as an Application Owner. Co-ordinate with Business for requirement understanding. BRS study, feasibility and Acceptance. Discuss the approach with in-house Development team or vendor and get an approval on Cost and timelines. Provide an Impact analysis Preparation of System test Cases UAT testing Change management (VSS checkout checkins) Release on UAT to Business for testing, acceptance and Sign-Off Co-ordinate with deployment team for Staging movement and Production movement Documentations : Approach Document (b) System Testcases (c) Release Doc (d)Live Deployment docs Guide production support team for Live issues RCA Co-ordinating with other related teams like UBPS, CDCI, core banking. Troubleshooting and Responding to ad hoc exercises and Production issues. Handling Level 3(Application owner) escalations for severe Live issues Vendor co-ordination Co-ordinate with Business for Requirement understanding and project sign-off Training Received: Information Security: Web / Mobile application threats. Projects Implemented at Base Information Management Pvt. Ltd. Software Implementation Engineer Dec 2008 to Jul 2011 Company Name Dec 2008 to Jun 2011 Company Name Base E12 WSFA is a web based sales force automation solution to automate and make the sales process more effective and productive. It captures Sales Person's Day-to-day activities and generates useful reports for top management and sales department. Customized Solution for - Novartis India Ltd. Franco Indian pharmaceuticals 2. Project name : Customer Relationship Management (Web Based J2EE) CRM application is used for sale order booking ,tracking , delivery for company's products. It includes SMS based sales tracking. Customized Solution for - Novartis India Ltd. 3. Project name : Workflow Applications (Web Based J2EE) Workflow applications include solutions for company's internal use like Cash voucher approvals, Capital Expenditure approval process. This applications master data is based on SAP masters and transactions. So, we built up a Data bridge between our database and SAP database to synchronize the data. Customized Solution for - Alkem Labs Roles and responsibilities for all above projects : To communicate directly with the client and gather details of requirement. Documentation (URS,SRS). Designing screen layouts Interact with development team, QC team for effective solution. Impact analysis, Gap Analysis documentation. Test cases review. Application implementation on site. Pilot Run and User Acceptance testing. Application training, Go Live, Project sign-off. Work with end-users to define and execute test scenarios and ensure appropriate end user training. Technical Responsibilities: Provide detailed system requirement to client(Hardware/Software). Production Server Setup (Windows 2003 Server / RedHat Linux 2.5). Database setup (Oracle 10g R2. IBM DB2,MS SQL 2005). Standard database restore, Master Data preparation. Application server installation and configuration(Jboss 5.1.0.GA & Tomcat6). Software deployments(ear,war etc.). Maintaining Versions and Deliverable. Education Bachelor of Engineering , Information Technology 6 2008 University of Mumbai Integrated Trading and Manufacturing (ITM,An ERP by Base Information) BI Tool : BI Base (Business Intelligence tool by Base Information) Information Technology Personal Information Comprehensive problem solving abilities, excellent verbal Interests Passport, Visa Details : Visa: L2 EAD Extracurricular activities : Actively participated in organizing collage events,Industrial Visits, Active member and volunteer for Languages English, Marathi, Hindi. Skills Go Live, ad, applications master, Approach, automate, automation, banking, BI, Business Intelligence, C, C++, Change management, competitive, CA, Hardware, Customer Relationship Management, CRM, Crystal Reports, Client, Databases, Database, delivery, Designing, Documentation, Eclipse, Editor, English, ERP, Funds, Hindi, HTML, IBM, DB2, IBM Websphere, Information Security, J2EE, Java, Jboss 5.1.0, Jboss, Languages, Linux, Market research, market, Marketing, MS Project, Windows 9, Windows, 2000, migration, Operating Systems, Oracle 9, Oracle, Developer, Oracle Enterprise Manager, Oracle SQL, PDF, Power Builder 9.0, Product Management, Rational Rose, Red hat 5, RedHat Linux 2.5, Requirement, Retail, Sales, SAP, SDLC, servers, SMS, Software Development, MS SQL Server, MS SQL, SQL, Tax, user training, Tomcat5, Tomcat6, Troubleshooting, UML, validation, Visio, Web Designing, Workflow, XML Additional Information PERSONAL DETAILS: Comprehensive problem solving abilities, excellent verbal written communication skills, ability to deal with people diplomatically, willingness to learn team facilitator hard worker. Name : Aaditya Vijay Hirurkar Date of Birth : 20th Oct-1985 Sex : Male Nationality : Indian Marital Status : Single Passport, Visa Details : Visa: L2 EAD Extracurricular activities : Actively participated in organizing collage events,Industrial Visits, Active member and volunteer for ",BANKING " LEAD TEACHER Summary Solid background in special needs and early childhood education, with strong emphasis in children's development. Consistently exceed teaching goals and parents expectations. Experienced in assessing and evaluating individual needs to provide an enhanced learning experience. Skilled in developing and implementing strategies and procedures.Enthusiastic teacher who has earned trust and respect from students, colleagues and administration for 12+ years. Core Qualifications Excellent classroom management Active participation in [groups, plans, events] Teaching, tutoring and counseling Experience working special needs students Effectively work with parents Interactive teaching/learning Innovative lesson planning Classroom management Effective listening CPR/First-aid certified Goal Setting and Implementation Achievements Team Building and Leadership Created collaborative classroom experience through [process, initiative]. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Developed new learning center for reading assistance. Education Strategies   Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Plan Development   Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. Creative Lesson Planning   Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience. Professional Experience Lead Teacher Aug 2013 to Jun 2015 Company Name － City , State Manage children portfolio and progress using Teaching Strategies Gold Plan and execute daily lessons. Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment. Supervise one assistant teacher's in the classroom. Plan and allocate work equally among the staff. Evaluate and test students for appropriate class placement. Head Teacher Jan 2003 to Aug 2013 Company Name － City , State Evaluate and test students for appropriate class placement. Translate CPSE evaluations to non-English speaking parents. Collaborate with school administrators and parents to develop student program plans to ensure successful outcomes. Conduct family conference to discuss student progress, needs and referrals Develop and enter daily observations, progress and attendance notes into school data base Plan and execute daily lessons Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment. Supervise three assistant teachers in the classroom. Plan and allocate work equally among the staff. case manager Oct 2005 to May 2006 Company Name － City , State •Managed a caseload of over 18 at risk teenage and young adult females •Met with client's family members and drug counselors when substance abuse was issue in order to determine such activities and keep recidivism down. •Helped clients with school enrollment and verified attendance •Held weekly team conferences to discuss client court dates, progress and concern in order to prepare monthly court reports for legal staff and judges. •Provided case management services, escort, face to face services in community, communication with community providers, conducted site visits to shelter, residential and outpatient programs, and attending case conferences to engage and support participants in community treatment. •Addressed any ongoing legal and or personal issues our female population was dealing with. •Kept track of client progress via company database systems. •Set up random drug tests in collaboration with our Substance Unit for female participants abuse. •Directed any participant mental health concerns to our director. •Made referrals for participants to outpatient/inpatient drug treatments facilities •Act as advocate and liaison for participants in securing access to community services, income support and self help Assistant Teacher Jan 2001 to Jan 2003 Company Name － City , State Collaborated with classroom assistants and teachers in creating weekly classroom lesson plans on a bi-weekly basis. Evaluated and tested students for appropriate class placement. Reviewed daily progress notes before they were entered into the company's electronic system and edited them as needed. Responsible for ordering, receiving and distributing office and classroom supplies. Education and Training M.S , Education/ Special Education Early childhood 2006 Touro College － City , State A.S , Liberal arts 2000 Kingsborough Community College － City , State Liberal arts Bachelor of Science , Psychology College of Staten Island － City , State Certifications CPR and First Aid Community Involvement Recognition for planning and presenting at UNICEF conference. Skills bilingual speaking and reading fluently in English and Spanish, demonstrate your ability to work well with a team, handles details; coordinates and completes tasks,plans and arranges activities; multi tasks,writes clearly and concisely; listens attentively; openly expresses ideas,provides and asks for feedback, and cooperates and works well with others. ",TEACHER " QUALITY ASSURANCE MANAGER Professional Summary Outgoing Quality Assurance Manager with 8 years of managerial experience in Aerospace. Committed to high standards of product inspections and customer service with extensive knowledge of EVO & Microsoft office use. Adept at collaborative with various departments for comprehensive quality control. Methodical with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation. Well-rounded with a leading-edge approach to identifying innovative ways to provide quality, scheduling, materials management, purchasing, inventory control, and logistics support to the manufacturing industry Accomplishments Implemented NADCAP AC7108/1 throughout the facility. Initiated and implemented CMMC Compliance. Created and administered FOD Program compliant to NAS412. Skills Process Improvement 6S/LEAN/KAIZEN Principles Compliance/Regulations Identify/Analyze/Resolve Problems Supplier Quality Staff training and development Policy reinforcement Knowledge Of Quality Systems Audit Coordination Quality Management Process Control Employee Supervision Root Cause Analysis Presentations Work History Quality Assurance Manager 07/2011 to Current Company Name – City , State Specified quality requirements of raw materials with suppliers. Recorded, analyzed and distributed statistical information. Reported production malfunctions to managers and production supervisors. Inspected products and worker progress throughout production. Collected production samples regularly and performed detailed quality inspections. Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making. Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product. Demonstrated talent in directing all aspects of process improvement, quality control, regulations and compliance. Supervised 4 support departments: customer service, purchasing, warehousing, quality High-impact team player with proven ability to slash variances and error rates through strong management practices and strict adherence to policies and procedures. Valuable expertise in AS9000, ISO9001 and NADCAP internal and external auditing in facility as well as all critical suppliers. Proven track record of reducing cost of quality: Scrap reduction of 7%, NCR reduction from 1.41% to 0.03%, while managing all aspects of quality. Demonstrated talent for analyzing problems, developing procedures, and implementing efficient, cost effective and innovative long-term viable solutions while assuring compliance with contractual obligations Developed and implemented KPI's for internal management and customer review. Implemented and obtained NADCAP certification within 7 months and initiated cybersecurity CMMC certification with NIST 800-171 Compliance Developed new systems, processes and methods, which increased quality by over 50% and reduced costs directly and indirectly by over $60,000/yr Program Director 01/2005 to 01/2012 Company Name – City , State Marketing, teaching 4 classes per day, class management of 20+ students, and recruitment. Upgrade students' programs, enrollment, and follow up with current/potential students. Build rapport, follow MAS procedure, filing, and editing. Responsible, with advisement of Chief Instructor, for class curriculum. Aid students in meeting all requirements for their program. Communicate with Chief Instructor and other appropriate businesses to form new relationships. Carry out project activities (e.g. seminars, demo's, etc.). Oversaw tournaments of 200+ competitors focused on weapons, forms and sparring. Purchasing Coordinator 01/2008 to 01/2010 Company Name – City , State Monitored all purchase requisitions and handled adjustments with vendors. Contacted each vendor and recorded information regarding price, availability, and quality of products. Collaborated with internal and external customers and managed all pricing and availability of all products. Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders. Tracked inventory shipments and prepared spreadsheets detailing item information. Maintained complete documentation and records of all purchasing activities. Computed and created purchase orders in E3 to monitor stock levels, verify purchase requisitions and expedite customer orders. Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends. Education High School Diploma 05/1998 Liberty Eylau High School - City Graduated summa cum laude Graduated Top 3 of Class Member of National Honor Society No Degree : General Studies Ivy Tech Community College Of Indiana - City Dean's List 2004 & 2005 Certifications Certified Six Sigma Green Belt, Aveta Business Institute - 2020 ISO 9001:2015 Internal Auditor Training, Purdue University - 2019 NADCAP Audit Criteria AC7108/1 Rev C, Purdue University - 2019 OSHA 10, OSHA Training Institute - 2019 Quality Management, Tools & Techniques, Ivy Tech - 2019 Blueprint Reading, GD&T, Ivy Tech - 2019 VSM w/ Implementation and VSM with eVSM - 2016Advanced Microsoft Excel Techniques Training - 2015 Best Practices for Managing Inventories and Cycle Counts Training- 2015 Lean Operational Excellence Training - 2013 Blueprint Reading Fundamentals Training- 2013 ",AVIATION " FORCE ANALYST Summary Profile Honorably Discharged Navy First Class Aviation Specialist transitioning from the US Navy to civilian professional with previous experience in criminal justice-- Highly motivated to leverage ten years of combined experience and education and achievements to a long-term service. Homeland Security Professional who prides in the well-being of all citizens and executes each task with precision and detail. Highlights CPR and Child CPR Training Emergency Planning & Response SAR/Sexual Assault Awareness Windows Expertise Report/Operations Analyst Public Safety and Security Background in Supervising/Management Critical Thinking Firearms Safety & Handling Judgment and Decision Making Personnel and Human Resources Active Listening Experience Force Analyst May 2013 to Current Company Name Developed and led training programs in preparation for combat. Served as custodian of classified documents for high-ranking officials while sorting and routing incoming correspondence and messages. Maintained 100% accountability of all assigned equipment worth more than $120,000, while tracking personnel and supplies within the command. Communicated urgent orders and directions effectively to team of 20+ personnel. Prepared reports and correspondence: determine requirements for requisition and control issue of change kits; requisition departmental instructions, forms, and technical data; organize, maintain, and operate technical libraries; perform others duties as required when attached to organization, intermediate, and department maintenance activities or aviation staff command. Currently working in a position that is generally held by a seasonal administrative assistance taking care of ingoing and outing going calls. The setting up of Video Teleconfence and making orders on the Defense Travel System. Developed a cost-saving algorithm to identify corrosion treatment, and special inspection documentation. Process streamlining verified 239, 967 records and quickly identified those with incorrect documentation. Lead Navy command Navy and Marine Corp Relief Society by raising 13.644 for active duty services member in need of financial assistance. Aviation Maintenance Admin/AZ1 March 2009 to May 2013 Company Name Ensured system security, database integrity and configuration management was maintained. Supervised other enlisted active duty members in training while overseeing various job tasks of others. Optimized NALCOMIS OMA activities and Naval Aviation Logistics Data Analysis for configuration changes, technical directives, work orders, and flight documents. Operate and manage the Naval Aviation Logistics Command Management Information System data base reports; analyze data pertaining to the history, operation, maintenance, configuration, receipt, and transfer of Naval aircraft and related aeronautical equipment. Planned programmed and coordinated scheduled and unscheduled maintenance tasks and the incorporation of changes and modifications on/to aircraft and equipment. Correctional Officer March 2005 to March 2009 Company Name － City , State Physically restrained individuals when disturbances required physical intervention. Escorted inmates to and from cells, court, hospitals and medical appointments. Maintained the custody and control of 114 inmates housed in maximum security unit. Observed behavior of residents individually and in group Established healthy relationships and maintained professional boundaries with resident offenders in the institution. Prepared, processed and maintained forms, reports, logs, records and activity journals. Recognition & Awards Navy and Marine Corps Achievement Medal. Company Name Certificate of Appreciation. Education Masters of Arts : Homeland Security & Intelligence Studies Homeland Security & Intelligence Studies Degree BA : Homeland Security , 7/28 /14 Ashford University － City , State Homeland Security AAS : Process Technology , 5/25/08 Lee College － City , State Process Technology Certified in first aid/CPR Secret Security Clearance Environmental Course FEMA IS-00100.B Certificate, FEMA IS-00559 Certificate 0817N-Computer Operator AZ-6303 Optimized NALCOMIS System Administrator/Analyst Pre-Service Part I - Correctional Officer Additional Trainings: - Weapons Handling Similar Automated Maintenance Situational Training NCCER Training CPR Certified Treasurer for Military MWR On-The-Job Correctional Officer training Maintenance Administration Enlisted Aviation Prepare Specialist Numerous Operation System trainings Journeyman Aviation Computer Programmer (apprenticeship) Contamination Technician Skills administrative, Analyst, Computer Programmer, configuration management, CPR Certified, CPR, Critical Thinking, Data Analysis, data base, database, Decision Making, documentation, financial, first aid, forms, Human Resources, inspection, Listening, Logistics, Windows, Weapons, Management Information System, Navy, Naval, Personnel, Public Safety, routing, Safety, Security Clearance, sorting, Supervising, System Administrator, Technician, training programs, Video ",AVIATION " DIRECTOR OF BUSINESS DEVELOPMENT Career Focus Business Development Award-winning sales & marketing executive with extensive experience in growing and exceeding sales in multi-million dollar business operations in the food and beverage industries, financial services, and pharmaceutical industries. Pragmatic and results orientated, with a focus on bottom line results, and have a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Seeking an executive management position in Business Development. Summary of Skills Skills Experience Total Years Last Used Microsoft Office Suite Expert Quicken/ Quick Books Expert Adobe Creative Suite Expert Microsoft Project Expert Professional Experience 03/2014 to Current Company Name － City , State Responsibility for growing the Baptist Portfolio of eleven outpatient facilities in the Fort Lauderdale market. Developed business plans and initiatives to assess new markets, and analyze business opportunities. Developed programs that are aimed at improving relationships with physicians by understanding practice patterns, promoting relevant new services, and providing training. Cultivated strategic partnerships to develop and enhance business alliances for Baptist Health South Florida BHSF). Evaluated and analyzed sales data and provide recommendations to overall business planning strategies. Actively worked with cross-functional teams to meet sales goals according to P&L. 03/2013 to 03/2014 Director of Business Development Company Name － City , State Formed strategic partnerships and negotiated contracts with mass retailers and distributor's which resulted in the Greenie Tots product line being sold in national Fortune 500 accounts. Managed the sales and marketing department, which consisted of employees and vendors. Conducted and oversaw recruitment & training and development Developed new retail and institutional accounts nationwide by prospect identification, execution, proposal development, proposal delivery and contract negotiation. Strategically positioned the Greenie Tots brand to be recognized as superior to the national brands which resulted in increased market share and additional retail placement vs. the well established national brands and other major industry players. Oversaw the online /retail marketing campaigns that resulted in increased traffic to the company website/store and increased brand awareness at the retail level. Developed company wide incentive performance plan which motivated staff and resulted in a 200% increase in sales. Managed new and existing accounts by constantly developing new strategies to help them reach their full potential and to ensure consistent recurring revenues. 08/2003 to 03/2013 Pharmaceutical Sales Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base. Created regionally recognized sample model for Celebrex that resulted in increased sales and reduction in sample utilization. Lead by example in sales performance and territory impact, which allowed for additional Regional responsibility including advising on customer targeting strategy, how to effectively launch products in a high managed care environment, and strategies to effectively differentiate our product offering from the competition. Implemented strategic plan for ""hard to see"" physicians by understanding the intricate details of how they operated their office and well as their compensation strategy. Delivered effective sales presentations to doctors and key influential staff including: Primary Care, Neurology, Endocrinology, Orthopedics, Pain Management, Podiatry, OB-GYN's, Dermatology, & Gastroenterologists Conducted managed care pull-through initiatives for plans including Humana, Aetna, Cigna Medicaid, & United Built relationships with key P&T members which attributed to positive formulary acceptance of the following products: Relpax, Bextra, Celebrex, & Lyrica. Product Experience: Aricept, Bextra, Caduet, Celebrex, Chantix, Exubera, Lipitor,Premarin, Pristiq, Relpax, Toviaz, & Viagra Winner:Florida South Turn Up The Heat Contest, Top Performer Award (2007, 2006,2005,& 2004). 01/2002 to 08/2002 Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Worked with many external partners City of New York, Veritas, Local churches, & Media (Radio, Newspaper, amp;Television). Assisted in the design, development and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Executed by partnering with an outside advertising agency as well as having internal focus panels to insure the logo represented the cluster Trained new intern hires in the NHO division on the policies and procedures as well as assisted them in getting acquainted with their new job assignments. Education August 2003 MBA : Business Administration Florida A&M University － City , State Business Administration August 2003 BS : Business Administration Florida A&M University － City , State Business Administration Skills Adobe Creative Suite, advertising, agency, branding, Budgeting, budget, Business Operations, business planning, business plans, community health, contracts, Contract Negotiation, Customer Relationship Management, delivery, Dermatology, Endocrinology, Finance, focus, functional, GYN, Human Resources Management, Leadership, logo, marketing, market, access, Microsoft Office Suite, office, Microsoft Project, Neurology, Newspaper, Orthopedics, Pain Management, policies, presentations, Primary Care, Procedure Development, Product Development, proposal development, proposal, Quick Books, Quicken, Radio, recruitment, retail, Sales, strategy, strategic, Strategic Planning, Television, Veritas, website ",BUSINESS-DEVELOPMENT " EXECUTIVE CHEF Executive Profile Award winning executive chef with comprehensive experience in kitchen, banquets, and a-la-carte operations, for hotels, resorts and restaurants. Culinary innovator known for producing top quality, creative products contributing to revenue growth. Proven ability to lead successful multi-outlets, fine dining and high volume operations. Expertise Multi-Outlet/High Volume Operations * Budgeting/P&L Management Staff Training/Leadership/Supervision * Sanitation and Quality Control Creative Menu Development & Research * Service & Marketing Experience Price Structuring and Cost Containment * Inventory/Purchasing Team Building * Guest Relations Skill Highlights Leadership/communication skills Product development Menu Development New product delivery Budgeting expertise Employee relations Self-motivated Customer-oriented Staff Training Staff Retention Team Building Staff Motivation Cost Controlling Core Accomplishments Project Management:   Initiated Inventory control system, FoodTrac which resulted in cost savings Human Resources:   Spearheaded new CIA Culinary Training program which increased retention. Operations Management:   Managed Food Safety Program. Handled all functions related to Food and Beverage. Professional Experience Executive Chef 06/2003 to 01/2015 Company Name City , State 559.935.0717 Flagship Restaurant to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year. Concept: ""Gate to Plate and Farm to Table"" Seasonal Menu Changes based off local farm product and new beef items. Three Restaurants, Banquet Facility, and Off Site Cater-Out. Created new revenue streams through Culinary Classes for the public. Accountable for culinary department including overall customer satisfaction. Supervised 90 culinary individuals included 5 sous chefs, 8 supervisors, purchasing department and line staff. 7th busiest independently owned restaurant in California and the 67th busiest independently owned restaurant in United States. Promoted Harris Ranch by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools. Played a key role in entertaining current and future clients from HRBC, ""Choose Your Own Steak"" and tour of the restaurant. Introduced and implemented Food Trac, inventory control system. Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel. Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division. Kitchen Manager 01/2001 to 01/2003 Company Name City , State High-end retirement community, up to 300 guest, and was the model for future properties. Developed new seasonal menus based off local farm product for healthy alternatives. Two Restaurants, Banquet Facility, and Off Site Cater-Out. Promoted Love Management Communities by means of television appearances, newspaper, resort magazine, food shows, cooking classes and Chamber of Commerce. Played a key role in entertaining current and future clients Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Executive Chef 06/1997 to 07/2001 Company Name City , State Flagship to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year. Concept: ""Gate to Plate and Farm to Table"" Seasonal Menu Changes based off local farm product and new beef items. Three Restaurants, Banquet Facility, and Off Site Cater-Out. Supervised 90 culinary individuals included 6 sous chefs, 8 supervisors, purchasing department and line staff. Promoted Harris Ranch Beef by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools. Played a key role in entertaining current and future clients from HRBC, ""Choose Your Own Steak"" and tour of the restaurant. Worked closely with Harris Ranch Beef Company on cuttings, beef specs, new product lines, aging of primal cuts, developing and test new pre-cooked items. Introduced and implemented Food Trac, inventory control system. Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel. Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division. Executive Chef 01/1995 to 01/1997 Company Name City , State Was hired on to promote their 100 Year Anniversary. One of the first resort hotels on the west coast of Florida. Four Restaurants, Banquet Facilities, Golf Course and a Yacht. Researched and promoted 100 year anniversary, ice cream social, Hormel, Coleman Mustard, Quaker Oats, menus from years ago, and old newspaper articles. Supervised 60 culinary individuals included 3 sous chefs, 2 supervisors, purchasing department and line staff. Food and Beverage Revenue 7.5 million Red Lion Inn and Hotels: Fess Parker Resort, Santa Barbara California, Red Lion Inn at Quay Vancouver Washington, Red Lion Janzen Beach, Portland Oregon Worked closely with the corporate office, high volume in banquets and restaurant revenues. Executive Chef 01/1985 to 01/1994 Company Name City , State very high-end destination, and was first class. Introduced and implemented 6 new conceptual concepts in Hotels and Restaurants Company wide. Would evaluate Red Lion properties for to ensure all guidelines were being followed. Red Lion Janzen Beach, largest banquet facility south of Seattle and north of San Francisco. Notable: Nike's International Sales meeting and National Women in Action Conference Was awarded the POP and PIP programs 6 years in a row. Red Lion Inn at the Quay Main Concept: Seafood Restaurant, Pacific Sea Foods number 1 customer in the Pacific Northwest. Casa Marina, Key West Florida. Executive Sous Chef 01/1983 to 01/1985 Company Name City , State Executive Banquet Chef 01/1981 to 01/1983 Company Name City , State Education Associate of Arts : Culinary Arts 1982 Saint Augustine Culinary School City , State City Skills budget, Concept, cooking, clients, International Sales, inventory control, office, newspaper, purchasing, San, television, articles ",CHEF " BANK OPERATIONS ANALYST Summary To utilize the skills that I possess in a challenging diverse working environment. Highlights analytical customer service communication skills Accomplishments PBOL program 2013 graduate Experience Bank Operations Analyst 01/2010 to Current Company Name City , State Responsible for reviewing and processing Returned Deposited Items (RDI), Returned Cash Items and Non Post Items Complete operational functions including approving G/L tickets and Key Master reports prior to forwarding to Data Entry for processing Assist teammates in monitoring department mailbox, researching items and phone support. Worked with Special Services in Atlanta during the transition of the functions our department inherited. Assist in developing and updating department procedures Work closely with Management and SunTrust Liaison to stream line the North Carolina Treasurer process. Account Certification Operations Analyst 01/2009 to 01/2010 Company Name City , State Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements. Provide coaching and training to new and existing employees on daily and new processes. Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds. Assist Operational Manager with staff reviews. Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education. Provide escalated support to internal and external customers on IRS related issues. Assist in the development and design of the SQL database for department. Verify and calling in the 945 and 941 Wire Remittance. Provide phone support to the Help Line and branches. Monitor department mail box answering questions and completing research on outstanding items. Attend weekly and bi weekly staff meetings. Account Certification Operations Supervisor 4 w/staff 01/2008 to 01/2009 Company Name City , State Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements. Provide coaching and training to new and existing employees on daily and new processes. Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds. Assist Operational Manager in hiring, disciplinary actions as well staff annual reviews. Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education. Provide escalated support to internal and external customers on IRS related issues. Assist in the development and design of the SQL database for department. Verify and calling in the 945 and 941 Wire Remittance. Provide phone support to the Help Line and branches. Supervise 5-7 employees. Account Certification Workflow Coordinator 01/2007 to 01/2008 Company Name City , State 4 Responsible for ensuring the staff completed all daily processes including, but not limited to, W8/W9 forms, 1099/1098 year end tax statement corrections. Provide coaching and training to new and existing employees. Conducted departmental training on new and upcoming projects. Assist with the development, design and implementation of Sales Force (system used via internet to receive year correction request). Assist with the VCP/Remediation project to mitigate 1.7M in potential liabilities. Verify and calling in the 945/941 daily Wire Remittance. Teller Coordinator 01/2005 to 01/2007 Company Name City , State Responsible for performing lead teller functions such as balancing and ordering cash replenishment for branch, scheduling employees for work shifts, conducting performance review with branch manager and participating in selections of tellers. Also, completing advanced or complex teller transactions. Complete operational functions which included approving transactions, cash control, branch security and internal control. Participates in sale campaigns and made sure all tellers are aware of, and participating in, achievement of sales and service goals. Typically supervised 3-5 employees. IRS Compliance Analyst 01/2001 to 01/2005 Company Name City , State Responsible for the processing of corrections request for 1099/1098 and all other responsible reportable applications for all banks, including NCF. Assist the Help Desk by answering questions and returning phones to the branches. Responsible for the Huntington Bank Merger mailing of 140,000 W9 forms in Feb 2002, supervising 7 temp employees, reviewing, processing the incoming work. Created letters to be used in returning documentation to customers. Work with all levels of management. Responsible for verification/balancing over 300 banks of Tax Reporting system entries. Upload files to the IRS Project support during year-end testing. IRS Compliance Specialist 01/1998 to 01/2001 Company Name City , State Responsible for clerical support to the compliance analysts. Responsible for verification/balancing of Tax Reporting system entries. Researching/monitoring new account reports. Process and review Forms W8/W9 Editing and filing savings bond receipts Process and balance daily backup withholding deposits for thirteen banks and monthly spreadsheets. Project support Mail distribution. Operations Specialist 01/1996 to 01/1998 Company Name City , State Monitoring reports for 5 banks on a daily basis. Determining what items need to be reported to the IRS. Making sure all items are reported within the allotted time. Off Clerk 01/1995 to 01/1996 Company Name City , State To verify pay-off on automobile loans. Determine if the pay-off would satisfy the loan to begin process of the titles. Money Center Processing Teller 01/1990 to 01/1995 Company Name City , State To verify and process merchant deposits. Delegate and distribute work to fellow co workers. Assist in balancing the cash vault. Money Center ATM Teller 01/1990 to 01/1995 Company Name City , State Process overnight customer deposits. Monitor ATM's to determine cash replenishment. Travel to conduct monthly audits to balance off site ATM's. Bank Teller 01/1989 to 01/1990 Company Name City , State Handled customer transactions on a daily basis. Balanced teller drawer at the end of each day. Assist with balancing ATM and cash vault. Education Business 2013 Bellevue University City , State Certification Business Management 1997 Valencia Community College City , State Business Management Business Management 1990 Seminole Community College City , State Business Management Medicine/Nursing 1989 Bethune Cookman College City , State Medicine/Nursing Diploma 1988 Lake Brantley High School City , State Skills 10 key, Account reconciliation, ATM, backup, balance, Banking, bi, Cash management, clerical, coaching, Oral, Customer Service, Data Entry, database, documentation, Editing, filing, Forms, phone support, Help Desk, hiring, letters, mailing, meetings, Mail, Microsoft office, Organizational skills, Problem solving, processes, reporting, Researching, research, Sales Experience, Sales, scheduling, spreadsheets, SQL, supervising 7, Tax, phones, Phone etiquette, typing 40 wpm, written communication skills, year-end ",BANKING " ADMINISTRATIVE ASSISTANT Summary Performance-focused leader eager to offer dynamic customer service / administrative assistance, business support, data / recordkeeping, and client relations talents toward maximizing your success within a growth-oriented role. ADMINISTRATIVE OPERATIONS * ACCOUNT MANAGEMENT * DATA / RECORDKEEPING * BILLING / INVOICES * CUSTOMER SERVICE APPOINTMENT SCHEDULING * SUPPLIES ORDERING * INVENTORY CONTROL * WORK PRIORITIZATION * BUSINESS BOOKKEEPING REGULATORY COMPLIANCE * MULTI-LINE TELEPHONE MANAGEMENT * PROCESS IMPROVEMENT * STRATEGIC ANALYSIS / PLANS Integral team player who plans, prioritizes, and completes tasks within fast-paced environments. Excellent communicator who seamlessly interfaces among executives, business peers, and customers. Solutions-focused professional who offers a quick-learning nature to succeed in diverse business areas. Ambitious self-starter who expertly handles confidential responsibilities while maintaining quality service. I am seeking a Customer Care Professional role, and am submitting my resume for your review. I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer cross-functional experience in Customer Service/ Administrative Operations, Account Management, Data / Recordkeeping, Business Bookkeeping, Billing / Invoices, Supplies Ordering, and Inventory Control, and am well-versed with Customer Service, Workflow Prioritization, Strategic Analysis / Planning, Process Improvement, and Regulatory Compliance, among other areas. To complement my background, please note that I attained a Medical Assistant Certificate from Ross Medical Education Center and am certified in CPR / BLS by the American Red Cross. Most recently, as an Customer Care / Administrative Assistant with Rollizo's Information Technology Services (RITS), I expertly performed all forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling billing and data management, and providing operational support. As this is just a sampling of my job history, please refer to my enclosed resume for additional experience. You will find me strict and self-disciplined enough to follow precisely all company policies, and to be a solutions-driven professional who can demonstrate a track record of organizing complex business initiatives, defining key priorities, and meeting targeted goals. In addition, I can plan, coordinate, and complete high-level projects within fast-paced, deadline-oriented environments while streamlining processes to increase overall productivity, efficiency, and quality of end results. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company. Personal Information I look forward to hearing from you, and thank you in advance for your careful consideration. Sincerely, Tina L. Gayden Skills administrative support, bookkeeping, counseling, CPR, clientele, client, clients, customer service, data entry, data management, Email, image, Internet Applications, managing, meetings, mentoring, Microsoft Office, office, quality, scheduling Additional Information I look forward to hearing from you, and thank you in advance for your careful consideration. Sincerely, Tina L. Gayden Experience Administrative Assistant January 2012 to January 2013 Company Name － City , State Utilized broad scope of industry knowledge and dynamic customer service and administrative support acumen toward performing forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling tense client related issues and data management, and providing operational support. Advocate / Medical Assistant January 2010 to January 2011 Company Name － City , State Strategically steered confidential patient pregnancy testing services, including objectively counseling and mentoring clients per individual needs, as well as accurately maintaining all client records and medical files. Optimized operations efficiency by performing key data entry, bookkeeping, and appointment scheduling. Home Healthcare Aide January 2007 to January 2012 Company Name － City , State Cultivated a high-quality business image with superior services by exceeding home healthcare standards, including completing errands and transporting clients to appointments, as well as performing housekeeping. Home Healthcare Aide January 2007 to January 2008 Company Name － City , State Played a vital role in performing routine housekeeping duties (e.g. washing dishes / clothes, making beds) for diverse clientele, including participating in frequent grocery shopping excursions per individual client needs. Education Medical Assistant Certificate ROSS MEDICAL EDUCATION CENTER CPR / BLS Certification - American Red Cross Microsoft Office * Email / Internet Applications ",HEALTHCARE " SENIOR MANAGER, DIGITAL MARKETING Summary Experienced digital marketer equal parts analytical and creative thinker with a passion for disruptive technologies, data, and storytelling. Six years of experience with retail market leaders in CRM, email marketing, mobile marketing, social media, analytics, and digital advertising. Open and clear communicator with demonstrated abilities to setting a strategic vision with disciplined execution. Experience Senior Manager, Digital Marketing 09/2017 to Current Company Name City , State Responsible for creating and executing monthly retail calendar including product, promotional, and marketing strategies to meet sales plans and drive growth  Lead the development and ongoing optimization of channel strategies including email marketing, mobile marketing, paid media, and social media to increase customer engagement and LTV Own customer and site level analytics working cross-functionally to optimize channel performance, as well as, inform product development, content creation and customer acquisition strategies Plan and manage budgets in excess of $5M that drive incremental ROI against business objectives Manage, mentor and develop a social media coordinator to drive engagement, follower growth, and site traffic Digital Marketing Manager, Customer Retention 07/2016 to 09/2017 Company Name City , State Created Customer Lifecycle Program generating a $256K annual lift amongst Active and At Risk customers Won back Lapsed customers through targeted promotional messaging at a 18% conversion rate  Piloted social advertising segmentation strategy driving a positive lift at a 551% Return on Ad Spend (ROAS) Overhauled affiliate strategy increasing ROAS 26%, revenue 4%, and brand mentions 480% Online Marketing Specialist 07/2015 to 07/2016 Company Name City , State Created over 400 US online marketing activities annually increasing related selling 21% YOY and 38% to plan Analyzed and optimized traffic across all online channels on a weekly basis Managed SEM budget to drive traffic and conversion based on forecasted selling Launched and led affiliate advertising pilot with 35% revenue growth Acquired over 35K emails per week through advertising, and in-store SMS program Global Digital Advertising & Analytics Coordinator 07/2012 to 07/2015 Company Name City , State Identified key drivers of brand health using Boolean data logic via social listening analytics software  Increased brand mentions on social media 45% through brand ambassador programs Awarded top mobile advertising campaigns of 2015 by Mobile Marketer for virtual eyewear try on Planned digital, mobile, and social advertising exceeding time spent and CTR industry benchmarks 300% Education and Training Bachelor of Science : Business Administration 2012 University of Southern California City , State Concentrations in Marketing and Entrepreneurship Skills Analytics Software: Google Analytics, Omniture, Looker, Adobe Social, Netbase, Simon Data Email Service Provider: Bronto, Apsis ",DIGITAL-MEDIA " INFORMATION TECHNOLOGY SPECIALIST Summary Recent graduate seeking opportunity in hardware and software support. Highly poised and dedicated with strong education and training in supporting computer issues. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. Resourceful team player and fast learner seeking to leverage background into a database administrator role with a progressive organization. Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Experience Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State Education and Training GED Fremont Adult & Continuing Education - City , State Information Technology , 2019 Unitek College - Fremont - City , State Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Work History Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State ",INFORMATION-TECHNOLOGY " MAIN CHEF Professional Summary Lead emergency department training officer at NMH in Chicago Core Qualifications Professional Summary - Food service professional with 6 plus years of restaurant experience adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Highly proactive customer service specialist. Driven, dedicated, and hardworking individual offering focused leadership and operational knowledge. Service-orientated Inventory control and record keeping Dynamic, Friendly restaurant host Natural leader Food service background Strong work ethic Passion for customer satisfaction Conflict resolution techniques Experience Main Chef Company Name － City , State Responsible for the well being and security of the client, staff, site, and/or property. Led and directed team members on effective methods, operations and procedures.Maintained a safe working and guest environment to reduce the risk of injury andaccidents. Carefully trained and supervised staff.Promoted high levels of excellent customer service daily. Insured accurate reports were produced and standards always met.Promoted positivity and professionalism daily. Organized special events in the restaurant, including receptions, promotions andcorporate luncheons. Clearly and promptly communicated pertinent information to staff, such as largereservations or last minute menu changes. Interacted positively with customers while promoting restaurant facilities andservices. Correctly calculated inventory and ordered appropriate supplies.Carefully trained new employees and supervised staff in back of house and dinningarea. Recognized and formally acknowledged outstanding staff performance to boostcompany morale and productivity. Actively participated in ongoing customer service programs to build sales andrapport in the community. Promoted a positive atmosphere and went above and beyond to guarantee eachcustomer received exceptional food and service. Led and directed team members on effective methods, operations and procedures. Maintained a safe working and guest environment to reduce the risk of injury andaccidents. Quickly identified problem situations and skillfully resolved incidents. Assistant General Manager Company Name － City , State Ensures high customer service is kept steady and promotes a positive environment for employee as well as customer. Responsible for the daily outcome for the restaurant. Ensures goals are met at a timely and respectable manner. Ensures proper documentation of daily activities as well as miscellaneous expenses are properly handled. Responsible for the interview and hiring processes for the company. Promotes a ""can do"" attitude in all employees and drives them for successes. Follows proper protocol to maintain a safe and orderly working environment. Provides a helpful learning environment for potential promotion. Main prep, Cook Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning,cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards.Instructed new staff in proper food preparation, food storage, use of kitchenequipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training,recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and servicelevels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals andkitchen sanitation. Inspected kitchens to observe food preparation quality and service, food appearanceand cleanliness of production and service areas. Properly labeled and stored all raw food ingredients including produce, meat, fish,poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator,freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning anew task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans,recipes, portions, temperature control procedures and facility policies.Practiced safe food handling procedures at all times. Education Associate of Applied Science EMT/Paramedic Malcolm X College - Chicago, IL EMT/Paramedic Paramedic and Emergency Responder coursework, Hands-on coursework in Disaster and Emergency Management, EMT-I Certificate class series, Coursework in Human Anatomy and Physiology Skills Conflict resolution, cost control, excellent customer service,customer service specialist, documentation,Inventory control, leadership, team leader, safety. Fast learner, goal driven, MicroSoft office proficient ",CHEF " AVIATION MECHANIC Highlights Technical Proficiencies MS Office (Excel, Outlook, PowerPoint, Word) Accomplishments Quality-focused manager with of experience driving maintenance programs, projects, and operations to keep fleets of fixed and rotor-wing aircraft at top performance. Recognized for technical, administrative, leadership, and communication skills; highly adept at motivating and directing teams to meet production schedules and goals in fast-tempo environments with shifting priorities and requirements. Current SECRET security clearance Experience August 2010 to Current Company Name City , State Aviation Mechanic Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians in testing, troubleshooting, and upkeep of aircraft and engine subsystems on both fixed and rotor-wing models. Direct organizational-level and intermediate-level maintenance programs; implement policies, improve processes, and provide technical supervision and management control of programs impacting aircraft maintenance activities. Drive production quality control and administrative audits; collect, analyze, and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance. Key Contributions: Established schedules, organized workloads, and led multi-functional team to meet aggressive production timelines. − Completed 2,200 maintenance actions to keep seven H-60R/S helicopters, three P-8A, and two E-2D aircraft at peak airworthiness and operational readiness. Supervised all aspects of maintenance including calibration, repair, and replacement of damaged or unserviceable parts, components, and assemblies. − Overcame lack of available resources by manufacturing parts in-house, ensuring compliance with stringent specifications, tolerances, and quality standards. Steered development of logistics plans and documentation for implementing and sustaining P-8A logistics programs. − Conducted comprehensive evaluation of maintenance concept and tasks, logistics resources, and current policies and processes. − Isolated supportability / depot issues impacting P-8A program, and devised sound solutions, alternatives, and recommendations for achieving program objectives. Skillfully performed scheduled / unscheduled and preventative maintenance across variety of aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, and quality assurance of mechanical and electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, and associated support equipment (SE). Coordinated with technicians from multiple shops to drive work sequencing, scheduling, and priority changes; adapted procedures and resources to resolve problems arising from equipment failures, material delays, and labor shortages. Trained employees and inspected finished work to ensure adherence with quality standards; documented maintenance activity and submitted reports on schedule. Key Contributions: Demonstrated exceptional skill in diagnosing, isolating, and correcting technical problems, executing repairs and replacements quickly to minimize aircraft downtime. Interpreted and utilized maintenance instruction manuals, blueprints, schematics, and technical publications in conjunction with variety of test equipment including mechanical rpm test sets, engine, propeller, and turbine Vibration Analysis Test Set (VATS). Provided accountability for budgets, materials, inventories, and documentation; ensured all internal controls were in place and complied with to ensure transparency. − Enforced foreign object damage (FOD), hazardous waste, and tool control programs. Drew upon strong training and performance evaluation skills; coached, mentored, and guided junior mechanics to earn critical qualifications and meet performance standards. Education 2014 Embry-Riddle Aeronautical University Bachelor of Science : Technical Management / Occupational Safety and Health Bachelor of Science, Technical Management / Occupational Safety and Health - 2014 Embry-Riddle Aeronautical University, World Wide Campus Coastline Community College City , State , US Associate of Science : Aviation Technology and Healthy Technology Associate of Science, Aviation Technology and Healthy Technology Coastline Community College, Fountain Valley, California Military Experience August 2010 to August 2010 Company Name United States Navy, Oak Harbor WA Aviation Maintenance & Production Manager, 8/2010 - Present Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians in testing, troubleshooting, and upkeep of aircraft and engine subsystems on both fixed and rotor-wing models. Direct organizational-level and intermediate-level maintenance programs; implement policies, improve processes, and provide technical supervision and management control of programs impacting aircraft maintenance activities. Drive production quality control and administrative audits; collect, analyze, and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance. Key Contributions: Established schedules, organized workloads,and led multi-functional team to meet aggressive production timelines. − Completed 2,200 maintenance actions to keep seven H-60R/S helicopters, three P-8A, and two E-2D aircraft at peak airworthiness and operational readiness. Supervised all aspects of maintenance including calibration, repair, and replacement of damaged or unserviceable parts, components, and assemblies. − Overcame lack of available resources by manufacturing parts in-house, ensuring compliance with stringent specifications, tolerances, and quality standards. Steered development of logistics plans and documentation for implementing and sustaining P-8A logistics programs. − Conducted comprehensive evaluation of maintenance concept and tasks, logistics resources, and current policies and processes. − Isolated supportability / depot issues impacting P-8A program, and devised sound solutions, alternatives, and recommendations for achieving program objectives. United States Navy, Various locations Aviation Mechanic, 6/1994 - 8/2010 Skillfully performed scheduled / unscheduled and preventative maintenance across variety of aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, and quality assurance of mechanical and electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, and associated support equipment (SE). Coordinated with technicians from multiple shops to drive work sequencing, scheduling, and priority changes; adapted procedures and resources to resolve problems arising from equipment failures, material delays, and labor shortages. Trained employees and inspected finished work to ensure adherence with quality standards; documented maintenance activity and submitted reports on schedule. Key Contributions: Demonstrated exceptional skill in diagnosing, isolating, and correcting technical problems, executing repairs and replacements quickly to minimize aircraft downtime. Interpreted and utilized maintenance instruction manuals, blueprints, schematics, and technical publications in conjunction with variety of test equipment including mechanical rpm test sets, engine, propeller, and turbine Vibration Analysis Test Set (VATS). Provided accountability for budgets, materials, inventories, and documentation; ensured all internal controls were in place and complied with to ensure transparency. − Enforced foreign object damage (FOD), hazardous waste, and tool control programs. Drew upon strong training and performance evaluation skills; coached, mentored, and guided junior mechanics to earn critical qualifications and meet performance standards. Certifications OSHA 30-Hour General Industry Safety & Standards Certificate Skills Aviation, Calibration, Documentation, Maintenance, Accountability For, Assembly, Avionics, Blueprints, Budgets, Electrical Systems, Engines, Hazardous Waste, Hydraulics, Internal Controls, Quality Assurance, Scheduling, Schematics, Sequencing, Technical Publications, Training, Turbine, Aircraft Maintenance, Audits, Aviation Maintenance, General Aviation, Logistics, Quality Control, Solutions, Testing, Excel, Ms Office, Operations, Osha 30, Outlook, Powerpoint, Security, Word, Associate ",AVIATION " MECHANICAL ENGINEERING TUTOR Summary Driven and a self-motivated Mechanical Engineer with experience teaching Mechanical Engineering courses to undergraduate students. Seeking opportunities to use those concepts in the field of Construction and Management. Highlights Microsoft Office (Word, Excel, Power Point, Outlook), AutoCad, Experience September 2014 to September 2015 Company Name Mechanical Engineering Tutor Subjects tutored- Mechanics, Probability and Statistics, MATLAB, Operations Research, Calculus. Helped students understand the basic concepts of Physics and Calculus. July 2013 to April 2014 Company Name Assistant Professor August 2011 to July 2012 Developed coursework and took lectures for 120 undergraduate students. Subjects taught Heat and Mass Transfer, Strength of Materials. Mentored a group of 4 undergraduate students for their final year project titled ""Generating Fuel from Algae"". Faculty In-charge Mechanical Engineering students association (MESA) chapter. President-Indian Society of Heating, Refrigeration and Air Conditioning Engineers college chapter. April 2010 to August 2013 Company Name Intern Design Project: Development of Central Chilled water plant system layout for a 45000sq. ft. Retail outlet. Studied the project life cycle management of the System. Headed the Intern team and presented weekly progress reports to the Lead Design Engineer Academic Projects: Analysis of LASER Cladding at IIT Bombay. Studied the effects of Laser Cladding by Preplaced powder method on mild steel. Calculated the effects of different parameters affecting the LASER clad. Reduced the usage of powder by 30% and LASER power by 20% Banking Database Management System. Designed a banking database management system for bankers which could calculate the credit score for new customers. Designed and created a database in MySQL. Implemented GUI in Excel using VBA Optimization and Scheduling of Shifts for Police Department. Determined optimum shift timings for police officers and allocated appropriate shifts. Analyzed publicly available data from a website. Developed models for optimizing the availability of police officers. Used Excel and AMPL for solving these models and scheduling the officers based on each model. Education May 2016 Arizona State University Industrial Engineering Master of Science Industrial Engineering 3.15 May 2011 University of Mumbai Mechanical Engineering Bachelor of Engineering Mechanical Engineering 3.9 Sustainable Energy Sources, Project Life Cycle Management, Design of Engineering Experiments, Probability and Statistics, Heat and Mass Transfer Interests Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013 *Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics *Coach for their Cricket and Field Hockey teams Skills Academic, AutoCad, banking, basic, Calculus, credit, database, Database Management System, Engineer, Experiments, GUI, LASER, layout, Materials, MATLAB, Mechanical Engineering, Excel, Microsoft Office, Outlook, Power Point, Word, MySQL, Optimization, Physics, Police, progress, Research, Retail, Scheduling, Statistics, VBA, website Additional Information Activities: Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013 *Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics *Coach for their Cricket and Field Hockey teams ",ENGINEERING " TAX COLLECTOR OFFICER Professional Summary Entrepreneurial Marketing Officer  passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes a mix of online and offline marketing strategies. Core Qualifications Corporate Presentation Publicity Press Release Customer Service Media Event Planning Speeches Editing Social Media Marketing Media Strategy Business Planning Strong management skills Market Analysis Marketing Communications Leadership Customer relationship Advertising Writing Power Point Project Management Microsoft Word Marketing Strategies Excel Business Development Retailing Persuasive Communication Staffing Corporate Communications Ethics Internet, PC, Widows, 2000, XP, Vista, Windows 8, Operating System Office (Word, Excel, PowerPoint, Publisher, Outlook). Mac IOS, (Pages, Numbers, Keynote) Photoshop, Facebook, Twitter, Instagram and email. Fluent in English and Spanish  Articulate public speaker Media relations Strategic media placement Interactive marketing Channel strategy Brand development New customer acquisition Stakeholder relations Experience 01/2013 to 01/2016 Tax Collector Officer Company Name Collect and distribute local property taxes on behalf of the state to fund vital services such as schools, roads, cities, and parks. Selected accomplishments: Certificated collector in photo enforcement system Maintained the highest level of quality control and ensure that staff members took the best possible corrective actions base on proven collections methods Director of the Renace Homeless Shelter (2012� 2013) Municipality of Yauco Establish alliances with nonprofit Organization. Balance the budget of the organization. Supervise the direction of the organization including the strategies and policies. Selected accomplishments: Prevent Individuals and Family's to becoming homeless Increase the homeless outreach project in a 80% Able to provide high standards of financial control in a 60% Member of the Coalition of Homeless People of Puerto Rico Launched campaign in favor of homeless people 1. 01/2010 to 01/2012 Public Relations Officer Company Name － City , State Municipality of Yauco Developing and implementing communication strategies for the organization, and advising management on communication issues and strategies. Coordinated monthly and quarterly marketing and community events, such as Jobs fairs and health fairs Selected accomplishments: Establish alliance with twelve community boards Maintained relationships wit all media sources including journalists and news persons Wrote and distributed a community news letter to help promote events District Office of Puerto Rico, Congress of United States. 08/2007 to 12/2007 Communication Officer Company Name － City , State Manage internal and external communication including social media, creating and executing communications strategies Selected accomplishments: Implemented strategies to develop innovating communication tools. Media Monitoring (Clipping) to establish strategy to achieve or goal. 08/2003 to 05/2009 Journalist Company Name － City , State Analyze and collect information through various modes such as personal interviews and news briefings to prepare news reports. Prepare reports to keep the public informed about daily happenings. Coordinate with news editor and fellow reporters to develop story ideas for report writing. Maintain relations with all news sources on daily basis to develop story ideas and compile appropriate reports. Selected accomplishments: Maintain excellent working relationship with production crew and producers. Produce a sport section for one year 2. Accomplishments Initiated a public relations campaign for a non-profit on a tight budget. Promoted to Lead Anchor after just twelve  months with Catholic News TV Education 2016 Business Administration (Marketing) Pontifical Catholic University － City , State , Puerto Rico Business Administration (Marketing) 2008 BBA : Radio Communication Pontifical Catholic University － City , State , Puerto Rico Radio Communication Skills Photoshop, Advertising, Balance, budget, Business Development, Business Planning, conferences, Corporate Communications, Customer Service, direction, Editing, editor, email, Event Planning, financial control, Leadership, Mac, Director, management skills, Market Analysis, Marketing Strategies, Marketing, Marketing Communications, Excel, Office, Outlook, PowerPoint, Power Point, Publisher, Windows 8, 2000, Word, Microsoft Word, Operating System, Organizing, Persuasive, policies, Press, Project Management, Publicity, quality control, report writing, Speeches, Staffing, Strategy, taxes, Vista Additional Information PROFESIONAL ORGANIZATIONS President (2006-2008) Communication's Student Organization of the Catholic University, as President Responsibility: Managing the budge. Create Leaders for the future, establish innovation to give new direction to the organization, Coordinated Academic Conferences. Raising awareness of Social Responsibility. ",PUBLIC-RELATIONS " FACILITIES ENGINEERING MANAGER Professional Summary Provide leadership to developing engineering standards and ensure projects executed meet safety, functional, reliability, budget and schedule goals for capital projects. Liaise with upper level management and engineering daily to resolve technical and/or operational issues. Continuous, efficient and reliable operation using selected KPI's. Lead the efforts in specifying and selecting materials and component parts and collaborate with our global organization to select and evaluate vendors, taking advantage of vendor expertise to incorporate into designs, improving quality and reducing costs. Manage to continue successful operations throughout the account. Develop a matrix to gather various utility expenditures and work to reduce annual costs. Support key operations and business initiatives for operations, design, and facilities planning. Provide deep technical expertise to the infrastructure group in the following areas: Building operations, Data Center, Capacity Planning, power management, HVAC operation and management, fire/water/smoke detection, power monitoring, preventative and corrective maintenance, asset management, and historic preservation. Develop site solutions in support of various key infrastructure and business needs. Work to help develop overall solutions for business projects spanning multiple disciplines and departments. Prepare documentation including: engineering designs, inventory asset management, physical view metrics, and performance reporting, to work directly with internal and external Site engineers, to create facilities and site designs for new projects and upgrades. Plan and coordinate the implementation for new projects. Negotiate Pricing directly with vendors and providers. Manage outsource hosting supplier relationship. Take responsibility for capital budgeting, spending, and procurement tracking of all build activities. Project ROI data, and lead cross-organizational teams as needed. Experience 01/2008 to Current Facilities Engineering Manager Company Name － City , State Provide engineering and Facility management supervision to the Facilities Organization to ensure continuous operations of facilities related systems including HVAC, Electrical systems, Security Systems, Data Center, Vacuum and others as needed. Manage and operate within a 20 million annual budget. Working within the corporate organization and several depts., such as legal, real estate, and procurement, on the development and execution of contracts to ensure 100% compliance within MSA's for ownership and clients. Ensure a safe and compliant work place, knowledge and adherence to applicable standards and regulations. Manage daily maintenance and building systems operational activities for the facility. Ensure maintenance repairs are conducted in a timely manner. Manage contractors and employees involved in conducting maintenance work. Manage EHS and Safety Committee to ensure that the facility is a safe work place. Conduct meetings to review the building environment and conditions periodically to ensure that conditions are compliant with building and fire codes. Test the function of safety systems periodically, Ensure that all operates in Accordance and Compliance to Requisite Regulating Bodies to include: NFPA, NEC, OSHA, EPA, Corporate, and Divisional procedures. Provide lead design, project management and technical support for all engineering changes or modifications performed on the building. Leading and coordinating with internal customers & project teams. Effectively communicating with site management Formulating strategic project and operating plans and issuing pertinent reports. Management and coordination of all phases of work including the work of outside consultants, suppliers, and contractors. Track performance to budget monthly Issue facility operation related purchase orders. Approve facility related work invoices. Develop strategic plans for cost reduction and optimization. Demonstrate excellent project management skills. Highly computer literate in various database software programs. Excellent interpersonal and team working skills combined with good written communication skills. Technical and working knowledge of facility design & safety standards. OSHA, NFPA, IBC, NEC codes. 07/2007 to 12/2007 Field Engineering Supervisor Company Name － City , State Responsible for the overall installation and commissioning of plant production/process machinery and systems. Duties include installing, troubleshooting, repairing, electrical and PLC, CPU's on monorail systems for the laundry/linen industry.. Experienced with PLC programming and a wide variety of controls and equipment automation. 10/2001 to 05/2007 Chief Plant Engineer Company Name － City , State Chief Plant Maintenance Manager in charge of maintenance, overseeing all plant processes, building, and production equipment. Responsible for the operation and maintenance of a high pressure steam plant and all auxiliary equipment. Responsible for the operation and maintenance of an industrial wastewater plant and associated systems. Project manager during a vital system upgrade that led to an annual savings of over $350,000 per year. Safety committee leader, directly responsible for the training and implementation of lock-out Tag-out, fork truck safety, and all general plant operations. Highly experienced with pneumatics, hydraulics, electrical, PLC, automation, HVACR. Plumbing, welding and fabrication, and mechanical repair. 11/1999 to 08/2001 Nuclear Inspector Company Name － City , State Worked in a fabrication and machine shop as a Nuclear Quality Assurance Inspector.. Certified non-destructive testing, such as vacuum and helium leak testing, ultrasonic weld flaw detection, radiography, visual and dimensional inspection.. Directly responsible for the final preparation of all quality documentation. Documentation standards such as ASME code, Mil spec, and codes governed by the Nuclear Regulatory Commission. A team leader responsible for the completion of over 30 nuclear waste storage containers currently in use in most power plants. 01/1996 to 10/1999 Submariner Company Name － City , State Machinists mate onboard the USS Philadelphia. Trained as an EMT and firefighter. Duties included the overall operation and maintenance of various ships systems, such as the Nuclear Power Propulsion system.. The first, in the 30 year history of the ship, to be awarded the Navy Achievement medal as a Jr. ranking Fireman; medal was awarded for outstanding leadership and knowledge of all the ship's systems. Education Professional Certified Energy Manager Leed Green associate Skills automation, budget, interpersonal, computer literate, contracts, cost reduction, CPU's, clients, database software, Documentation, Electrical systems, Energy Manager, Facility management, HVAC, hydraulics, inspection, Inspector, laundry, leadership, team leader, legal, machinery, mechanical, meetings, MSA, Navy, NEC, optimization, PLC programming, PLC, Plumbing, processes, procurement, project management, quality, Quality Assurance, radiography, real estate, repairs, repairing, Safety, strategic, strategic plans, supervision, technical support, troubleshooting, upgrade, weld, welding, written communication skills ",ENGINEERING " ONLINE LEARNING COORDINATOR - PROGRAM TRAINING AND SUPPORT Summary To effectively and innovatively influence student and staff knowledge and skills with learning technologies and learning management systems through support and online education. Core Qualifications Multiple Learning Management System platform experience: Schoology, Desire2Learn (D2L), Moodle, Blackboard Multiple platforms to enhance the use of technology as a mode of learning: mobile learning, tablet computing, online professional development, online courses for credit (both virtual and in the classroom), educational software as instruction and as supplemental to instruction, gamification, video tutorials Creating and presenting district-level staff development for educational software programs Creating and facilitating all required professional development for all departments in a district of 5,000+ employees Certified Trainer of Trainers (ToT) for SIOP (Sheltered Instruction Observation Protocol) implementation in the classroom Achievements Member of International Society for Technology in Education (ISTE) Presenter at 2012 TCCA – “Technology Integration in the Elementary Classroom” ESL Teacher of the Year, Plummer Middle School, 2006-2007 Member of International Literacy Association (ILA) Presenter at 2014 TCEA – “Technology Integration and You” Professional Experience Online Learning Coordinator - Program Training and Support October 2013 to Current Company Name － City , State Created and presented district staff development sessions for district purchased online software programs for RtI and General Education settings Designed implementation plans and strategies for all learning technologies in the district (Administration and Campus staff) Implemented pilot studies and provided results and recommendations on all program purchases Create online professional development and maintain records of courses for entire district: campus, administration, and staff One on one coaching for implementation and learning technology design for blended learning environments Plan, provide, and measure effectiveness of intervention and instruction for students Oversee curriculum alignment within online courses in the Learning Management System for 125 Virtual School and Credit Recovery courses Design, plan, and implement customized training for campuses -     Develop training and support plan for 75 Instructional Technology Specialists for learning technologies and learning management systems System Administrator for all learning technologies and learning management systems for a district of 5,000+ students and 65,000+ students Design and implement all learning technologies training for Homebound teachers Department administrative contact for all High School campuses with learning technologies and courseware for Virtual School and Credit Recovery students and labs Compiled and analyzed data on 2 learning management systems, 11 online programs, and a multitude of learning technologies, including device management Certified Classroom Teacher August 2007 to October 2013 Company Name － City , State Presented district staff development sessions for district purchased online software programs for RtI and General Education settings 4th Grade ESL Language Arts Teacher Provide staff development to campus for SIOP and district writing initiatives Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Develop and implement IEPs for inclusion students in a Co-Teach setting Plan, recruit, and implement social events for entire campus. Language Arts Teacher August 2005 to June 2007 Company Name Create and implement curriculum aligned with TEKS for Level 1 ESL students Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Summer Curriculum Writing team member District Staff Development presenter. Language Arts Teacher August 2003 to June 2005 Company Name Plan, implement, and measure effectiveness of intervention and instruction for students. Implement district purchased online software programs within daily curriculum. Develop and implement creative lesson plans, aligned with TEKS, to facilitate learning. Summer Curriculum Writing team member. Education and Training Bachelor of Science : Criminal Justice , December 1998 Southwest Texas State University Criminal Justice Alternative Teaching Certification, ELAR & ESL 4-8 - 2003 Teacher Certification : Educator Certification , October 2013 Lone Star College － City , State , USA Bachelor of Science : Information Technology University of Phoenix － City , State , USA Master of Arts : Educational Leadership and Technology Integration , 2016 Lamar University － City , State , USA Certifications Certified Trainer of Trainers (ToT) for SIOP implementation in the classroom Abydos Learning International (New Jersey Writing Project in Texas) Certified Trainer TEA Certified English, Language Arts, and Reading 4-8 TEA Certified English as a Second Language (Supplementary)  K-12 TEA Certified Social Studies 4-8 Harris County Department of Education Certified Virtual School Teacher (9-12) Skills Learning Mangement System, Learning Technologies, Technology Integration, Online Programs ",ARTS " MORTGAGE BANKING DOCUMENT MORTGAGE BANKING DOC OPS SPECIALIST Summary Ability to organize and multi-task in a fast paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision. Ability to think analytically and creatively in response to problem Knowledge of commercial loan pricing, credit policies, procedures, practices, and documentation. Ability and willingness to train and present to small and large audiences of varying sophistication complex concepts in a manner that are easily understood. Highlights SAP, Lotus Notes, Team Leader and Administrative support in communications and training, Research, Reporting, Negotiation Skills, Organization and Interpersonal skills, team work and dedication. Proficient and strong PC skills in scheduling software, Windows XP, Microsoft Word, Excel, Access, and PowerPoint, Excellent interpersonal, oral/written communication and partnering skills. Experience Mortgage Banking Document Mortgage Banking Doc Ops Specialist March 2009 to Current Company Name - City , State Update procedures as needed and support all team lead functions and reporting. Monitor documents daily for mortgage banking customers. Preparation of paid mortgage files for updating identified pay off tracking system, research websites, and internal systems, along with performing daily functions displaying professionalism, time management skills, and organizational skills. Create and maintain productivity reports for tracking databases. Test new reporting and tracking systems. Work closely with department channels, management, and automation to resolve a multitude of complex issues and provide testing results. Monitor reports and queues for Lien Release Customer Care Workbench inbox and the manual add accounts in the payoff tracing system. Provide training to peers on new functions and processes. Workforce Management Analyst July 2007 to August 2008 Company Name - City , State Responsible for entering and reporting Customer Care Professional schedule and exception activity. Communicated information to the Call Service team in regards to the company's and department news, policies, procedures, and new initiatives. Analyzed test results on calls and forecasting for scheduling purposes. Partnered with various management teams to share responsibility for meeting service level and response time objectives across all contact channels; utilizes scheduling software and tools for managing workforce-related tasks and ensuring effective and efficient utilization of such resources. Responsible for assisting management with business unit productivity goals by providing accurate forecasting, staff calculations, staff schedules and management reports. Assist management in monitoring adherence, staffing activity and updating the system as needed. Provided training to peers on new functions and processes. Developed and maintained employee work schedules based on capacity requirements for all Sales and Service or Loss Reporting Unit phone and processing staff. Produced weekly schedules for 100+ Customer Service Representatives based on forecasted volume and workload to ensure adequate staffing levels for phone, email and chat contacts. Managed call outs, paid time off and overtime to hit labor budgets. Officer Manager December 2006 to March 2009 Company Name - City , State Certified trainer on income tax preparation through H&R Block. Advised employees of updated annual changes received from the IRS. Answered customer calls. Worked directly with lenders concerning income tax return checks and fees. Thoroughly examined and analyzed financial records of individual and businesses and advised the best way to file state and federal taxes; Tax preparer when needed. Containment Quality Inspector January 1999 to April 2007 Company Name - City , State Separated non-conforming parts to ensure the guidelines for quality guidelines are met. In support of and under the direction of quality engineers, supervisors, or technicians, used the proven techniques to evaluate hardware documentation, performs laboratory procedures, inspected products, measures process performance, records data, and prepares formal reports. Produced forward automotive lighting and training to peers on new operation functions. Education Bachelors of Business Administration : Computer Information Systems Northeast Louisiana University Computer Information Systems Master of Business Administration : Human Resource Management University of Phoenix - City , State Human Resource Management Associate of Applied Science : Process Technology Louisiana Delta Community College - City , State Process Technology Skills Administrative support, automation, automotive, banking, budgets, interpersonal, Interpersonal skills, oral, hardware, Customer Service, Customer Care, databases, direction, documentation, email, financial, forecasting, laboratory procedures, team lead, Team Leader, lighting, Lotus Notes, managing, Access, Excel, PowerPoint, Windows XP, Microsoft Word, Negotiation, organizational skills, PC skills, policies, processes, quality, reporting, Research, Sales, SAP, scheduling, staffing, tax, taxes, Tax preparer, tax preparation, team work, phone, time management, trainer, websites, Workbench, written communication ",BANKING " GROUP FITNESS INSTRUCTOR Summary My passion is to inspire class members to get fit & stay fit. I believe that Yoga is a key element of fitness along with strength & cardio training that leads to a long & happy fulfilled life. My classes are fun, yet challenging and engaging that encourage all participants to feel good about themselves and come back for more. Skills AFAA Group Exercise Boot Camp Training Running 101 AFAA - Step Certification AFAA - Kickboxing Certification YogaFit Certified - Level 1 Les Mills - Body Pump 42 BTS - Group Power Les Mills - Body Attack 51 Spinning Les Mills - Body Attack 55 IFTA - Group Fitness IFTA - Personal Trainer AIM I - Body Attack 75 AIM II - Body Attack 77 Les Mills - CX Worx 12 AIM II - Body Attack 78 Les Mills - Body Attack 82 Les Mills - RPM 60 Les Mills - New Zealand 2 wks CPR - thru 6-17-17 AIM I - Body Pump 94 Les Mills - GRIT 13 Accomplishments I have introduced & launched a number of new fitness programs in Wilmington, NC Gyms. In 2002 I became certified to teach Body Pump and was one of the original instructors to launch Pump at Golds Gym. It continues to be one of the most successful fitness program at Golds today. It has since been launched at WAC, O2 Fitness, Fitness Fusion, & YMCA and recognized throughout the world as one of best weight training group fitness programs. ? It 2002 I became certified in YogaFit after taking a number of classes. I have taught Yoga at Golds, O2 Fitness & YMCA introducing numerous ""gym group fitness attendees"" to the wonderful benefits of practicing Yoga. ? In 2006 I became certified in teaching Body Attack. It also is a popular program that continues at gyms in Wilmington. Experience Group Fitness Instructor Jan 2016 to Mar 2016 Company Name - City , State Introduced & launched Body Attack in Jan, 2016  Yoga & Group Fitness Instructor Sep 2014 to Mar 2016 Company Name - City , State Substitue teach Yoga as requested  Introduced & launched Body Attack in May, 2015 Yoga & Group Fitness Instructor Feb 2012 to Jun 2014 Company Name - City , State Taught Yoga at New Hanover Gym on regular schedule 2013- 2014 Introduced & launched Body Attack at Mayfair Gym in Jan, 2013 ? Group Fitness Instructor Sep 1998 to May 2000 Company Name - City , State Introduced & Taught Body Pump to all ladies gym Yoga & Group Fitness Instructor Jun 1998 to May 2012 Company Name - City , State Taught at 6 different Locations for Golds gym over a 14 year period Helped to launch both Body Pump in 2002 & Body Attack in 2006 Taught Yoga Saturday am in Porters Neck location & Yoga Sunday am at Racine Group Fitness Instructor Jun 1998 to Apr 2000 Company Name - City , State Taught general group fitness (weights & cardio) Group Fitness Instructor Jul 1994 to Aug 1998 Company Name - City , State Taught General group fitness including Boot camp, Step, Hi-Lo, Running & Weights Education and Training Bachelor of Science , Animal Science June 1973 The Ohio State University - City , State Animal Science Interests Enjoy yard work & outside activities Employed with International Vitamin manufacturing company fulltime sales Music - Singing & listening to bands Running local races with Wilmington Road Runners Dining out & traveling with Partner & fiancee, Tammy ? Skills My Yoga classes are fun, inspirational, & thought provoking. At age 65, the wisdom & humor I bring to classes is enjoyed and allows people to embrace their own practice and come back for more. Additional Information I grew up on a small family dairy in Ohio and am still involved in the farm business with my brothers and sister. I am fulltime employed with an international Vitamin manufacturing Company (DSM Nutritional Products). I am a Senior Account Manager & also a mentor and sales support person to my team members. ",FITNESS " CERTIFIED MASTER PERSONAL TRAINER Professional Summary Seasoned health and fitness professional who provides personalized fitness and wellness programs to people of all ages and skill levels. A nationally Certified Master Personal Trainer using holistic mind and body philosophies to assist clients in reaching and maintaining fitness goals. Core Qualifications Microsoft Word, Excel, and Adobe Strong organizational skills Photoshop Effective in a team environment Experience Certified Master Personal Trainer 06/2013 to Current Company Name City , State Work with clients to improve their overall function, endurance, strength, flexibility, and balance. Monitor and teach proper execution and form of exercises. Maintain detailed personal training records and update progress after each session. Create personal training programs that address specific injuries or health problems to meet individual fitness needs. Conduct off-site seminars and workshops to generate new business. Fitness Director - Certified Personal Trainer 06/2008 to 06/2013 Company Name City , State Measured client's overall fitness by completing comprehensive evaluations and physician clearances. Scheduled and conducted fitness orientation appointments with new members. Managed the Personal Trainer schedule and conducted trainer evaluations. Responsible for new hire interviews and sales training. Reviewed weekly sales numbers and club statistics to identify areas for improvement. Organized off-site workshops and marketing events to generate new business. Successfully sold personal training packages. Provided personal training sessions and retained 80% of clients. Fitness Director - Certified Personal Trainer 01/2007 to 06/2008 Company Name City , State Managed and trained fitness staff in sales and exercise techniques. Scheduled and performed fitness evaluations with new members. Participated in regional conferences to improve sales and personal training skills. Successfully sold personal training packages and provided personal training sessions. Designed enjoyable and innovative customized training programs based upon fitness goals. Conducted on-site seminars and workshops to generate interest in new club activities. Managed the Personal Trainer schedule, making sure sessions were completed timely and professionally. Education Bachelor of Arts : Political Science 2006 California State University City , State Political Science Professional Affiliations Certified Master Personal Trainer (MPT): National Exercise and Sports Trainers Association (NESTA) Certified Specialist: Functional Training Biomechanics Core Conditioning Speed, Agility, and Quickness National Exercise and Sports Trainers Association (NESTA) Certified Strength and Conditioning Specialist (CSCS) - In progress National Strength and Conditioning Association (NSCA) CPR, AED, First Aid American Red Cross Interests Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos. Skills Adobe, Photoshop, balance, conferences, client, clients, Instructing, marketing, Excel, Microsoft Word, Strong organizational skills, program development, progress, sales, sales training, seminars, statistics, Trainer, training programs, verbal communication, workshops, Excellent written Additional Information EXTRACURRICULAR ACTIVITIES Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos. ",FITNESS " DOCUMENT CONTROLLER (CONTRACT POSITION) Summary Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an Office Manager, Customer Service Representative, Administrative Assistant and Buyer Highlights Office Management Team Building & Supervision Staff Development & Training Policies & Procedures Manuals Report & Document Preparation Spreadsheet & Database Creation Accounts Payable / Receivable Bookkeeping & Payroll Records Management Meeting & Event Planning Inventory Management Expense Reduction Experience Document Controller (Contract Position) April 2016 to May 2016 Company Name － City , State Administration of the document control system. Ensure the accuracy of the change orders including but not limited to documentation, revisions, and required approvers. Examine documents to verify compliance, completeness, and accuracy of data. Control document database of all documentation that will allow secure document retention and corresponding files. Perform clerical duties to generate documents as necessary. Support continuous improvement activities in terms of process and system improvement. Prepare graphs, charts and presentations using MS programs and other software to support the QA/RA Leadership team. Contribute to team effort by accomplishing related inquires as needed. Perform a variety of tasks and duties as may be assigned by Quality Management. Rental Coordinator August 2013 to December 2015 Company Name － City , State Assist in daily rental operations in accordance with established operating methods, policies, procedures and state / federal regulations. Assist in management of operating costs, constantly seeking to improve operating methods, safe operations, procedures and results. Administer rental invoicing processes and reports. Assist customers with invoicing issues, issuing credits and adjustments when required. Develop positive, long-term customer service relations. Coordinate shipment of rental, used and stock equipment. Maintain records on all rental equipment, monitoring location and condition of all equipment at all branches, both daily and as part of the formal inventories. Maintain filing system and assist in fielding incoming calls Provide clerical support assisting Rental Manager on Projects, spreadsheets and memos. Work with all department and employees to insure quality of customer service. Network Technician Assistant July 2011 to July 2012 Company Name － City , State Install, maintain and repair of voice, data, and video network systems (and other related network technologies). Install, configure, troubleshoot and repair of data circuits, lines and switches. Resolve network-related work requests, and may perform a review before a project is started or during a project to ensure adherence to technical specifications and standards. Implement solutions and follow standard operating procedures, while being able to communicate with customers to discuss alternative technical solutions. Troubleshoot problems by probing users for information relevant to solving problem based on standard operating procedure or script. Office Manager March 2008 to December 2008 Company Name － City , State Monitoring of sick staff, personal/vacation leave, punctuality, compliance issues and dress code. Monitoring of costs/ensuring competitive bids services and office products. Maintain records dealing with cash receipts, receivables, inventories, and payroll and accounts payables. Supervise operations, maintenance and other duties. Prepare all payroll checks using QuickBooks Conduct daily production meetings Distribute mail and arrange travel for staff. Schedule appointment/meetings and maintain calendar for owner Coordination of mailings for events, fundraisers, etc. Business Customer Service Representative December 2003 to January 2008 Company Name － City , State Responsible for daily, ongoing interface between customer orders and plant operations. Overall responsible for maintaining all customer information, assist with new product development, end of programreconciliation's, invoicing, purchasing, and maintaining inventory in internal and external databases. Oversee daily data entry of production, shipping and receiving in all databases including customers. Receive and process daily orders, confirm price, communicate directly with customer as necessary. Process faxes, acknowledgements, and other records relative to ongoing Customer Service coordination with Plant Operations. Maintain daily ongoing communications with R & D Engineering, Sales, Plant Operations and Customers. Executive Administrative Assistant August 2002 to June 2003 Company Name － City , State Schedule appointments/meetings and maintain a calendar of events for the Plant Manager. Process invoices for Accounts Payable, Correspond to suppliers regarding accounting matters. Coordinate the activities of Document Control, including distribution of controlled documents, maintenance of electronic department directories, tracking and reporting on document review progress and work independently to facilitate group activities. Provide support for the Quality System during corporate audits, actively participate in department activities. Facilities Analyst II May 1997 to May 1999 Company Name － City , State Overall responsible for maintaining all customer information, assist with new product development, end of program reconciliation's, invoicing, purchasing, and maintaining inventory in internal and external databases. Responsible for new program review, maintaining customer requirement master files, BOM set up and maintaining history files. Responsible for maintaining inventory of and ordering/or releasing components & assist other internal departments. Responsible for maintaining of Customer P.O. changes & streamlining with the sales department. Oversee daily data entry of production, shipping and receiving in all databases including customers. Education 1997 Kelly Services － City , State Microsoft Office Suite courseware training Completed some college courses : 2007 Hopkinsville Community College － City , State Skills accounting, accounts payables, Accounts Payable, Schedule appointments, Bookkeeping, maintain calendar, cash receipts, charts, clerical, competitive, network systems, continuous improvement, Customer Service, data entry, databases, database, Database Creation, documentation, Staff Development & Training, Event Planning, faxes, filing, graphs, maintaining inventory, Inventory Management, Process invoices, invoicing, Team Building, Leadership, meetings, mail, Microsoft Office Suite, office, network, new product development, Office Management, Payroll, Policies, presentations, processes, progress, purchasing, Quality, Quality Management, QA, QuickBooks, receiving, Maintain records, reporting, requirement, Sales, script, shipping, spreadsheets, Spreadsheet, Supervision, switches, arrange travel, Troubleshoot, video ",APPAREL " HR EXECUTIVE Summary Dual specialization in the domain of Human Resource Management and Finance. Highlights Human resources management People-oriented New employee orientations Maintains confidentiality Experience May 2013 to June 2014 Company Name City , State HR Executive Duties and Responsibilities •Ensure that accurate job description are in place •Provide advice and assistance with writing job descriptions •Identify training and development opportunities •Provide advice and assistance to supervisors on staff recruitment •Prepare notices and advertisements for vacant staff positions •Schedule and organise interview •Prepare, develop and implement procedures and policies on staff recruitment •Daily attendance monitoring •Provide advice and recommendations on disciplinary actions •Monitor schedule absence such as holidays or travel and coordinate actions •Following up with hired employees for the completion of the H.O. documents and files •Maintaining complete attendance record of the employees including leave records. Preparing salary based on these records at the end of each month for HR and manger approvals •Liaison including greeting all persons entering organization in a professional manner •Handling HR events and celebrations including office get together and /promotion parties •Office maintenances and housekeeping including monitoring the general appearance of office infrastructure •Preparing monthly expenses statement. Education 2012 Doon University City , State , India MBA : Management SUMMER INTERNSHIP: Project Title: Impact of Training and Development in the Organization Organization : HDFC, Sales Location : Dehradun, India Duration : 2 Months Methodology : Employee survey and influence taken out from secondary data. Conclusion : Through proper training an employee can become multi skilled and this I have practically noticed through my analysis. Group Dynamics: Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India. Roles: HR Management Trainee WINTER INTERNSHIP Project Title: Growth and Development in the Organization Organization : ANANDA IN THE HIMALAYA Location : Narender Nagar, Uttarakhand, India Duration : 3 Weeks Methodology : Employee survey and influence taken out from secondary data. Conclusion : Growth of organization depends on the growth and development of the employees by providing good working conditions. Group Dynamics: Acted as Management Trainee in HR department during winter internship at “ANANDA IN THE HIMALAYA”. Roles: HR Management Trainee Professional Affiliations Project Title : Impact of Training and Development in the Organization Organization : HDFC, Sales Location : Dehradun, India Duration : 2 Months Methodology : Employee survey and influence taken out from secondary data. Conclusion : Through proper training an employee can become multi skilled and this I have practically noticed through my analysis. Group Dynamics : Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India. Roles : HR Management Trainee WINTER INTERNSHIP Project Title : Growth and Development in the Organization Organization : ANANDA IN THE HIMALAYA Location : Narender Nagar, Uttarakhand, India Duration : 3 Weeks Methodology : Employee survey and influence taken out from secondary data. Conclusion : Growth of organization depends on the growth and development of the employees by providing good working conditions. Group Dynamics : Acted as Management Trainee in HR department during winter internship at ""ANANDA IN THE HIMALAYA"". Roles : HR Management Trainee DISSERTATION REPORT Project Report Title : A Comparative Analysis of the Factors Determining Motivational Level of Employees Working in Public and Private Banks, Dehradun Region. Organization : SBI Bank and HDFC Bank Location : Dehradun, Uttarakhand Data collection : Primary Data (Questionnaire) and Secondary Data (articles, previous research papers, journals). Research question : The research seeks to answer what role does motivational level of employees play in enhancing performance in banking sector. Conclusion : As per my study, the strongest motivators at private and public bank are the skills, autonomy and feedback. Therefore, special attention should be given to that factor in order to increase the internal motivation and job satisfaction. Personal Information Present location Houston, Texas Place: Renu Sharma Date: Additional Information Had been a member of the session management of: -Uttarakhand State Council of Science and Technology (U.C.O.S.T.) -State Level Programme of Capacity Building and Strengthening of Vermi Composting Units in Universities and Colleges Through Solid Waste Management (SWM) Training -Entrepreneurship Development Institute of India (EDI) Skills Computer skills •SPSS Software. •MS Office – Word, Excel, Power Point, Internet & E-mail operations. Key Skills and Management •Professional management skills •Meeting objectives •Identifying problems •Well-developed and effective communication skills. •Thrive in deadline-driven Environments. •Excellent Team-Building Skills. ",HR " ENGINEERING ASSOCIATE Profile Team-oriented Engineering Associate with over 8 years experience designing, developing, maintaining, and testing electro-mechanical systems. Skills Electro-mechanical design JMP Microsoft Visual Basic Microsoft Excel Vision system programming Microsoft power point Electronic computer systems Microsoft Visio Engineering software Six Sigma 5X methodology Strong presentation skills Adaptable Process improvement Electrical Troubleshooting Tools Team player Ability to read schematics Mechanical design/implementation Ability to write and read wiring diagram Accomplishments Bronze medal in Skills USA for robotics and automation Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Product Improvement Worked with R&D and LOB to modify and improve overall product performance. Eliminated machine defects through recommendation of machine adjustments. Testing, Evaluation and Analysis: Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. AutoCad Software Utilization Helped produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Presentations Created presentation to IDEXX Technical Review Board for product changes and improvements Produced training power points to train field support Project Management Lead and leadership rolls in multiple 5X projects on multiple instrument Platforms Lead on multiple product changes and obsolesces of products Managed internal and Supplier efforts in product defects and resolutions Keep tight project road maps including schedualing and status updates on projects Customer Interface Meet with customers to help relieve customer dissatisfaction, gain more knowledge of products used in the field, help provide system reliability and performance. Perform Site servays in reguards with electrical compentency. New Product Development Lead Product support engineer full X-ray product line Designed and developed and sourced EliteVison Protective cover. Professional Experience Engineering Associate 05/2008 to Current Company Name City , State Started as an instrument Tech on the Manufacturing floor responsible for building and servicing Catalyst DX. Worked as a stand in technical lead for a few months. Moved to Catalyst Pilot line in 2011. Was responsible for lab maintenance, Instrument software testing, validation of new components, and extended instrument field fail triage. In the fall of 2013 I started working under an Engineer for the Digital Radiography department. I am responsible for product reliability, product improvement and NPD qualification including writing test protocols, test execution, reporting findings. Other responsibilities include ESD implementation and testing, lab maintenance and management. I work with suppliers and customers on a regular basis. I work in a large cross functional group daily. I am considered a hardware subject matter expert for all CR and DR instruments at IDEXX. I am familiar with the software and system integration. I have had the opportunity to design multiple components and test fixtures from electrical test boxes to metal inspection jugs and composite protective covers. In addition, I am responsible for all obsolesces and validation testing. In addition, I train all new personal on equipment and filed servicing systems, including software, mechanical, and electrical AC/ DC troubleshooting. In this position I oversee work from technicians and interns working on and assisting with various projects. Electrical Technician and Mechanist 02/2007 to 03/2008 Company Name City , State Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Designed brackets and custom frame work for automated machines. Prepared accurate specifications for purchase of materials and equipment for purchasing department.Debugged and troubleshot complex analog, digital, and RF circuits. Worked with and troubleshooted Programmable Logic Controllers (PLC) and assembly lines to maintain productivity.on the automated machinery at customer sites. assembled complex electrical circuits both AC and DC. 04/2006 to 08/2009 Company Name City , State Worked in multiple departments to provide quality care for patients. Maintained medical records, worked with families to. provide quality care. Education and Training Associate of Applied Science SMCC South City , State , US I studied at SMCC in 2007-2008 towards a degree in applied science in the field of electronics. Drafting and design YCCC Wells, ME, US Studied CAD and Drafting in the Engineering Design Program Currently working with YCCC and USM in Industrial Management- consideration in electro-mechanical systems : mechanical engineering 2015 mechanical engineering Personal Information IDEXX Laboratories Westbrook, ME, US Skills CAD, hardware, client, DC, Drafting, electronics, Engineer, Engineering Design, frame, functional, inspection, Logic, machinery, materials, mechanical, Mechanical design, Microsoft Excel, Microsoft power point, Microsoft Visio, PLC, presentation skills, Process improvement, product improvement, programming, Project management, protocols, purchasing, quality, Radiography, read, reporting, Scheduling, schematics, Six Sigma 5, software testing, system integration, Team player, triage, Troubleshooting, validation, Vision, Microsoft Visual Basic, wiring diagram Additional Information IDEXX Laboratories Westbrook, ME, US 4 week long training for Six Sigma 5x technical problem solving methodology GD&T 2015 Tech-ese Portland , ME, US Geometric Dimension and tolerance week long training High School 2007 Sanford High School Sanford, Me, US Graduated with Honors Electronics 2007 Sanford Regional Vocational Center Sanford, ME, US Graduated the Vocational electronics program and was a member of the National Technical Honors Society ",ENGINEERING " CASE MANAGER Professional Summary Detail-oriented professional focused on developing comprehensive youth and family-related programs and services. Comprehensive background includes providing case management services to adults and youth involved with the juvenile justice system. Skill Highlights Case Management Family and children's programs knowledge Crisis prevention intervention Child abuse and criminal history clearance Discharge planning Parent-child conflict specialist Suicidal ideation identification Alternative Discipline Techniques Mental health systems Exceptional interpersonal skills Computer-savvy Exemplary people management skills Exceptional communication skills Analytical thinker Compassionate and active listener First Aid certified Clean driving record Experience Determined client eligibility for benefit programs and services. Referred clients to partner agencies for additional services. Managed clinical and administrative aspects of the agency's mental health services. Education and Training Bachelors of Arts : Psychology 2011 West Virginia State University , City , State Child Development and Psychology coursework Communications and Public Relations coursework Cultural Diversity and Ethnic Studies coursework Experience Company Name Case Manager 12/2013 to Current Provides case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families. Gathers social history to assess family strengths, and weaknesses, and to assess existing problems. Conducts home visits and office base services, and accompanies consumers as needed. Coordinates care with outreach workers, health educators, nutritionists and other service providers to prevent service duplication and to ensure the consumer receives high quality care. Identifies and procures group services appropriate for the consumer to maximize the consumer's ability to live outside an institution. Plan and assist in obtaining services from third-party service providers. Develops plan of care for each consumer to include services such as advocacy/case management, independent living skills, training, peer support, physical therapy, cognitive therapy, etc. Monitors the delivery of services in coordination with the consumer and third party service providers. Assists consumers with related matters including consumers' eligibility for benefits through Medicaid, Medicare, Social Security, and private insurance. Maintains up to date case records with the status of case activity, including progress notes on all contacts. Proficient with establishing work relationships with client Demonstrates competence in verbal and written communication skills Ability to handle crisis situations with minimal supervision. Company Name Case Manager 10/2011 to 12/2013 Providing linkage and advocacy to children and adolescents and their families Assists families in developing the skills and supports necessary to enhance quality of life, increase adaptive functioning, and improve self-sufficiency in the community Provide services that include advocacy, referrals, evaluations, and treatment planning Performs on going evaluations of the family's strengths and needs to ensure timely and effective services Provide supportive counseling to improve day to day coping and problem solving skills Provide services in the home setting, school setting, and community setting Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Train new employees Completes mental health assessments on adult and adolescence populations to ensure proper treatment services Support team service process by participating in team service efforts such as service meetings. Company Name City , State Senior Teller/Relationship Banker 05/2006 to 10/2011 Responsible for a variety of duties aimed at providing client services such as receiving, paying out, and keeping an accurate record of all monies involved in paying and receiving transactions. Performing more complex transactions such as: coupon collection, issuing official checks, large commercial deposits, close out transactions, cash advances Client Service in a team environment Cash handling experiencing involving large sums of money for Automated Teller Machines, as well as balancing and reconciling ATM Daily reconcilements of cash drawers Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects. Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas. Participate in team sales efforts such as team call nights, sales meetings, and debrief. Employ BB&T supported sales techniques and processes whenever possible to better serve the client and branch team. Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office. Serve as contact in responding to client and non-client service inquiries as dictated by the needs of the office. Support team service process by participating in team service efforts such as service meetings. Skills ATM, banking, benefits, Cash handling, counseling, Client, clients, delivery, financial, insurance, investments, notes, meetings, mental health, money, office, Monitors, problem resolution, problem solving skills, processes, progress, Psychology, quality, receiving, reconciling, retail, sales, supervision, phone, written communication skills Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills ",BANKING " PMC/PSM/ SALES MANAGER/ SALES ASSOCIATE Career Focus Performance Management Consultant with more than10 years of experience planning, developing and implementing behavioral and operationally focused procedures to enable sales and productivity . Currently r esponsible for maximizing performance across the Corporate-Owned Retail team in the Southwest Territory by working collaboratively with Director of Sales and Area Managers in addressing key issues sales skills, leadership development, performance improvement, retail operations and customer engagement for the territory. I play a critical role in creating an infrastructure that enables sustainable, measurable improvement in an evolving environment and am constantly working to improve internal processes and efficiencies within technical systems and behavioral procedures of our associates. Summary of Skills Ability to clarify the nature of a problem, evaluate alternatives, propose viable solutions and determine the outcome of the various options Detail oriented and able to present information and ideas clearly and concisely Able to review different points of view or ideas and make objective judgments; investigates all possible solutions to the problem Able to draw specific conclusions from a set of general observations or a set of specific facts, able to synthesize ideas and information Maximized efficiency and team productivity through the development of collaborative quality initiatives Continually evaluated the organizations' skills and work performance to identify and implement improvements Results oriented, customer-focused, respected team builder who drives quality and productivity initiatives, and leads teams in business growth through operational excellence. Ability to translate the company strategy into specific goals to ensure a focus on delivering results Strong ability to quickly understand complex issues and identify priorities Focus on key points that can be clearly communicated to all levels of leadership Maintain effective cross functional relationship to drive program consistency across retail, agent, and business channels   Analyze business and system requirements, mange development of specifications to create and execute detailed test plans, and verify bug fixes Analyzed application, system, and security errors. Escalated issues to developers and verified fixes Strong analytical, time management and problem-solving skills Professional Experience Company Name City , State PMC/PSM/ Sales Manager/ Sales Associate 05/2010 Responsible for maximizing performance across Corporate-Owned Retail team in the Southwest Territory. Work collaboratively 1:1 with Director of Sales and Area Managers in addressing key issues in operations, key performance indicators, execution of customer engagement, as well as processes and behaviors necessary to achieve expected business results. Play a critical role in creating an infrastructure that enables sustainable, measurable improvement in an evolving environment.  Constantly working to improve internal processes and efficiencies within the technical systems and behavioral procedures. Assessed skill levels of associates in Retail environments and provided feedback to leaders on the effectiveness of ongoing training programs. Suggested program improvements to increase skill levels.  Worked with Leaders to develop action plans to address gaps in performance.  Facilitated training sessions to refresh knowledge of associates as needed in order to achieve and maintain desired sales goals.  Developed reporting metrics and deliver to management as requested.  Assisted in establishing standards for performance and monitor against standards, implementing changes when necessary.  Developed knowledge of leading edge learning methods, external best practices, applications and tools. Provide leadership and coaching to retail sales staff on selling skills, company policies and practices, performance management and career development.  Drive the achievement of store sales targets which include new customer acquisitions, sale of essentials, and sale of vertical features in a weekly/monthly basis while achieving the highest level of customer satisfaction.  Responsible for retail sales scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time off tracking, expense reporting and approvals, schedule development, overtime management, variance reporting and explanations, cash over/short explanations, tracking report, competitive report, etc. Company Name City , State Customer Service Lead 04/2009 to 01/2011 Management position responsible for all aspects of managing a single retail store. Has complete operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures. Develops and executes short and long-term plans to achieve goals in support of district/region strategy. Ensures the maintenance of expected operational and merchandising standards. Ensures staff maintains store presentation and supports brand consistency. Provides effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities. Handles store level loss prevention issues. Company Name City , State Owner 10/2008 to 10/2010 Analyzed business performance against budget and goals Developed and implemented successful business plans and strategies Identified market opportunities and plans for effective implementation Directed sales coverage Completed monthly, quarterly and annual business reports and financial information Created comprehensive training programs for all personnel Oversees sales, inventory, shipping, human resources and other departments of the business Company Name City , State Dispatcher 10/2005 to 10/2008 Provided support to the sales and service teams ensuring all objectives were met. Prepared weekly sales reports for management.Responsible for customer service, including answering customer queries, problem solving and providing information on new products. Tracked inventory and shipping/receiving of product. Received incoming service calls and scheduled and dispatched technicians as needed. Assisted with invoicing customers.Handled customer complaints. Company Name City , State Quality Analyst/Special Projects/Repair Representative 06/2001 to 10/2005 06/2003-10/2005 - Quality Analyst Audited all orders coming from inside and outside sales offices to ensure customer satisfaction.  Exceeded set quota for weekly audits by 200%.  Helped create and maintain reporting guidelines for all implemented audits.  Revised and formatted definitions to better enable us to accurately audit reps.  Able to audit and/or provision on all platforms utilized by Birch Telecom.  Created documentation for new processes to distribute throughout the company 09/2002-06/2003 - Install/Special Projects Specialist Created local service requests to install new Pots lines for existing Birch customers.  Statused customers on the progress of their order.  Successfully cleared out my queue to prevent the ETTR from running out on install orders by providing good customer service.  Exceeded daily quota 90% of days worked.  Received 100% on quality audits on 99% of orders graded.  Worked all Complex MAC manual orders, ex. Loop to ground, Trunk to Pots.  Researched and corrected all service address inconsistencies regarding to new install orders by issuing manual records updates 06/2001-09/2002 - Repair Operations Representative Received inbound customer repair issues.  Used troubleshooting skills and testing system to determine correct fix agents.  Worked back office tickets by statusing end users, clearing and closing tickets, and further troubleshooting if necessary.  Relayed information to the ILECs pertaining to trouble reports.  Took call takeovers in the evenings for irate customers Skills Coaching, Consultation, Customer Service, Data Analysis, Leadership, Leadership Development, Mentoring, Enterprise, Performance Management, Process Improvement, Project Management, Sales, Sales Development, Telecommunication, Mircosoft Office including Visio ",SALES " INFORMATION TECHNOLOGY Summary Dedicated Information Assurance Professional  well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.  Versatile IT professional with 37 years of Enterprise design and engineering methodology. Skills Enterprise platforms Knowledge of Product Lifecycle Management (PLM) Project tracking Hardware and software upgrade planning Product requirements documentation Self-directed MS Visio Decisive Collaborative Domain Active Directory Layout Data storage engineering Information Assurance Risk Management Framework (RMF) Active Directory design and deployment Workstation build and deployment Systems Accreditation Packages Red Hat Enterprise Linux installation and hardening Network Design & Troubleshooting  High Performance Computing Experience Company Name City , State Information Technology 02/2011 to Current I was hired to manage accreditation efforts for a major department modernization project involving 3 accreditation packages each leading to successful Authorization To Operate decisions. Responsibilities then increased to include all departmental accreditation efforts leading to another 3 successful ATOs. Now, working on 4 new accreditation including re-authorization for an existing project. Succeeded in writing and implementing vulnerability management for existing accredited systems. Success of the accreditation hinged on coordination with ONI Enterprise in critical design decisions and to help the program integrate smoothly into the Enterprise thru many meetings, analyzing the Enterprise business model to understand the best fit for the program. The different projects required careful management of specific STIG compliance and hardening for the different configurations and services required for the specific domain to be integrated.   Analyzed complex computer systems to assess vulnerability and risk.   Supervised 5 external computer consultants and vendors.   Managed application patches, data backup, security changes and network configuration. Company Name City , State Systems Engineer 02/2006 to 02/2011 I was Hired to initiate processing strategies in fulfilling department analyst requirements. Requirements were fulfilled thru i dentifying product problems and strengths and collected data on customer experience  and review of Enterprise compliance to transition to new technology for supporting new processing needs thru proper processing power.  The next challenge  came as storage requirements for better performance and more controlled uses. After careful study of local infrastructure design, a local storage with off the shelf solutions was adopted to grow local storage to over 200TB. In using this solution, the department saved just over a million dollars in purchasing and maintenance costs compared to the alternative. Next came requirements to improve processing of future big data formats fulfilled in a Red Hat Linux high compute cluster I designed, purchased and accredited for operation in the Enterprise.  Improvement on big data analytical processing reduced time from 30 hours to 30 minutes as well as allow for more robust data thru higher selections of sensors, frequencies and range than allowed thru the traditional process. Company Name City , State Senior Systems Analyst 02/1999 to 02/2006 I was hired to improve corporate and client communications and processing requirements which resulted in the design, build and deployment of 3 Enterprise network solutions. One solution resulted in expanding capabilities to supporting Washington Navy Yard, Norfolk Virginia and Hawaii support facilities. Fulfilled requirements for detecting crucial network software/hardware weaknesses and developing preventive strategies and solutions for avoiding interruptions and increasing system security thru documenting system layouts, wiring diagrams and addressing schema to understand layouts and make informed solutions to upper management. Education and Training Associate of Science : Electronic Engineering 1980 Florence Darlington Technical School , City , State Electronic Engineering.   Dean's list for high GPA.  Class President for second year Skills Active Directory Hardware Engineering Information Technology Red Hat Enterprise Linux Servers MS Windows Servers MS Windows Desktop Network Design & Troubleshooting Architectural Diagrams Accreditation Boundarys Risk Management Enterprise Strategies Vendor Relations Desktop Publishing Software: Photoshop, Illustrator, HTML Team Work Collaboration ",INFORMATION-TECHNOLOGY " COMMUNICABLE DISEASE SPECIALIST Summary Bachelors of Health Science with 7+ years experience in social services and medical health settings, working with diverse populations in the military, and public health care fields. Creative and resourceful social service professional talented at quickly mastering new skills and processing new information. Highlights Knowledge in the principles and practices of epidemiology as it relates to communicable disease surveillance, investigative techniques, conduct of outbreak investigations, and data management Knowledge of emergency preferred and Incident Command Systems (ICS) Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization Skill in prioritizing and organizing multiple tasks and the ability to complete projects in a timely manner Experience /Knowledge of HIV and STD Experience with Electronic Medical Record (EMR)Management Information System (MIS) Sendss Case Management, VHN Experience Disease Intervention Specialist (DIS) Experience/knowledge to interpret test result for HIV rapid test in clinic and field setting Respond to inquiries and provide detailed and technical information concerning related principles, practices, issues, measures, techniques and procedures Experience Communicable Disease Specialist January 2014 to December 2015 Company Name - City , State Assists in the implementation of timely disease intervention strategies to decrease the prevalence of communicable diseases. Performs investigations, data collection, analysis, and interpretation. Performs reporting and surveillance activities. Prepares documentation of all communicable disease case investigations occurring within the district. Provides case management to clients with various communicable diseases such as sexually transmitted diseases and HIV/AIDS. Provides direct diagnostic and therapeutic services for public health clients both in the clinic and field setting. Provides educational programs, outreach events sessions to enhance public understanding of sexually transmitted diseases and HIV/AIDS. Placement Specialist February 2013 to December 2013 Company Name - City , State Assessed the level of risk to children by conducting face-to-face interviews with the alleged child victims and their caretakers. Collaborated with law enforcement when children were physically removed from caretakers. Testified in court as to the level of risk to children placed in the agency's legal custody. Ensured that the children were placed in permanent stable families within as short a time frame as possible. Supervised visits between children and parents and testified regarding the status of the agency and/or parent's progress towards the court approved placement. Provided support to the families by providing early intervention and referrals to community services as well as providing resources for family counseling, mental health, food banks, and substance abuse programs in order for families to become self sufficient. Sexual Assault Response Coordinator August 2010 to May 2011 Company Name - City , State Ensured that victims of sexual assault received appropriate and responsive care. Tracked the services provided from the initial report through the final disposition. Advocated to ensure the views of the victim were considered in the decision-making process. Provided commanders with broader understanding of sexual assault through annual sexual assault prevention and response training. Conducted sexual assault case management to ensure all services offered or received were documented. Chaired the monthly case management meeting to improve reporting effectiveness. Provided tracking and reporting sexual assault numbers and dispositions of all military sexual assault cases monthly, quarterly, and annually. Administrative Assistant November 2009 to August 2010 Company Name - City , State Performed administrative support including word processing, mail preparation, copying, distribution, telephone calls, and travel orders for child youth personnel. Prepared a variety of correspondence, memorandums, and other reports in a timely manner required for day-to-day operation. Assisted in the maintenance of leave records, and time and attendance records on a weekly basis. Electronically sent and retrieved messages and ensured risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention) were followed. Demonstrated the ability to communicate effectively, orally and in writing. Healthcare Finder October 2007 to August 2008 Company Name - City , State Triaged all incoming specialty health care referrals/authorizations in order of priority for processing. Electronically entered TRICARE beneficiaries' medical information into a government database. Coordinated authorizations with physicians/or case managers according to established Humana contract and guidelines to include timely data entry. Monitored outstanding pended authorization referrals for timely completion. Communicated with all disciplines of the medical and military community. Identified and directed military family members to the most appropriate, cost effective medical care. Connected with customers to deliver an optimal customer experience. Education Certification : Six Sigma Lean Professional (SSLP) , 2014 Management and Strategy Institute LLC Certification : HIPAA Certified Professional (HCP) , 2013 Management and Strategy Institute LLC Bachelor's : Health Science Columbus State University - City , State Health Science Skills Effective and strong communicator (written and oral) skills Organizational ability and multi-tasking skills Problem solver – Creativity and forethought in anticipating and solving complex project issues Ability to respond in a flexible manner and reprioritize work as situations change Ability to demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns Ability to work independently and as part of an effective team environment Ability to maintain the security of sensitive and confidential information ",HEALTHCARE " ENGINEERING TECHNICIAN III Summary Engineering Technician with an extensive troubleshooting, repair, and installation background. Thorough knowledge of Electrical, Mechanical, Pneumatic and computer systems. Self-starter who quickly masters new skills and systems. Highlights Extensive Troubleshooting and repair proficiency Interpretation of schematics, blueprints and drawings Quick to act on customer service requests/issues Resolve issues down to the component level Document work performed through internal database Proficient in AC/DC motor systems and theory Electrical Power Generation Data Acquisition systems Red-line documents and implement changes Excellent written and verbal communication Environmental/ESS Chamber repair Pneumatic system design/repair and leak detection Solenoid and valve replacement Lock out/Tag out, Arc Flash, Live Electrical and ESD certified Labview software PC and ESS Monitor repair Customer service-oriented Strong safety awareness Excellent problem solver Strong attention to detail Accomplishments Troubleshot and repaired test equipment for several AOG's (Aircraft on ground) to satisfy customer (Delta Airlines) demands. Experience Engineering Technician III 07/2013 to Current Company Name City , State Responsible for all Test Equipment Maintenance on-site to include Production, Repair & Overhaul, Engineering and Environmental labs. Responds to test equipment Service requests through the TESR/TPM system. Works closely with Engineering, Electricians, Facilities, and Metrology to resolve issues. Areas of responsibility include Electrical Power Generation, Cabin Pressure, Fuel/Advance Controls and Sensors, Electronics, and Environmental Labs. Troubleshoots down to the component level and resolve root cause. Troubleshooting/repairing pneumatic pressure and vacuum systems. Generator Test Technician III 08/1999 to 07/2013 Company Name City , State Setup and perform functional acceptance testing of aircraft and ground power generators using manual and automated test equipment in accordance with applicable test procedures. Record test data and accept or reject units through the use of functional test stamps. Responsible for troubleshooting test failures to the component level. Also performs various assembly processes when required. Works with various and specialized test equipment such as volt meters, ohm meters, power meters, dielectric testers, etc. Completes trouble reports and yield tracking logs. Other duties include safety representative and Metrology coordinator for department. E.S.D. certified and meets ISO-9001 standards and requirements. Unmanned Aerial Vehicle (UAV) Maintenance Technician 02/1998 to 08/1999 Company Name City , State Performed airframe and power plant maintenance on forward observing reconnaissance aircraft. Maintained engine proficiency by adjusting valves, ignition points, and performed highly advanced computer aided diagnostic testing. Inspected airframes for structural damage and performed high-tech composite repair procedures using precision sanding and measuring equipment. Skills include electrical safety and explosive ordnance handling. Electrical Power Generation Equipment Repairer Technician 08/1996 to 08/1999 Company Name Performed maintenance on mobile utility precise power generation sets, and internal combustion engines. Administered troubleshooting procedures on electronic equipment using wiring schematics and diagrams. Maintained diesel and gasoline engines by adjusting valves, carburetors, ignition points, alternators, regulators, and solenoids. Performed maintenance services such as lubrication, oil change, radiator flushes and repaired small motor generators. Supplied electrical power to numerous field customers. Education Certificates 1998 State •Certificate, UAV Mechanical Technician course, U.S. Army, Ft. Huachuca, AZ, completed 1998 •Certificate, UAV Maintenance Technician Common course, U.S. Army, Ft. Huachuca, AZ, completed 1998 •Certificate, Power Generation Equipment Repairer, U.S. Army, Aberdeen Proving Ground, MD completed 1996 •Diploma, Pueblo High School, Tucson, AZ, graduated 1996 Bachelor of Science : Professional Aeronautics Embry Riddle Aeronautical University City , State , U.S Completed 2 years Skills Live Electrical, Arc Flash, Lock-Out/Tag-Out, ESD, functional testing, test equipment repair and operation, troubleshooting, ISO-9001 standards, electrical equipment operation, Mechanical repair, oil servicing, Power Generation, soldering, electrical component repair, safety awareness, schematics, blueprints, drawings, various testing equipment, equipment/wiring installation, solenoid/valves, PC repair, fabrication, well organized, self motivated, excellent written and verbal communication skills, ",ENGINEERING " DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Performance-driven and accomplished Director of Information Technology offering a unique combination of operations and management experience. Strong leader with demonstrated success in managing and providing leadership in a diverse technological environment. Creative, dependable and enthusiastic change agent with a proven track record in improving efficiencies and reducing costs. Visionary with superior long-term planning and project management experience. Proven ability to implement standards and procedures that improve business processes and functionality. Skilled coalition-builder with management practices that motivate and improve staff performance levels while forming a cohesive team. Innovative and customer-oriented to formulate strategies to address service delivery demands and resource capacity. AREAS OF EXPERTISE Executive Leadership/Management Information Technology Project Management Networking Relationship Building Operations/Administration Skill Highlights Professional Experience Director of Information Technology , 05/2000 to 01/2014 Company Name － City , State Provides leadership in directing, planning, managing, and implementing the information technology needs of the City of Greensboro. Provided oversight and direction for the Application Services, GIS, Network Services and Public Safety IT divisions. Establishes guidelines and programs for effective information technology management. Facilitates and implements City-wide strategic policy for planning, development, and deployment of information technology. Key Achievements: Generated a savings of $400K per year with the implementation of VoIP Partnered with NCDOT and GDOT to implement a City-wide fiber optic network infrastructure Implemented on-line payments for parking tickets and utility bills. Received over 1 million in payments to date Over the last five years, maintained a 95% customer satisfaction rating with 98% uptime in server and network environment Implemented virtualized server environment and business continuity site with redundant SAN, servers and network infrastructure Re-established the Technology Advisory Committee. Network Services Manager , 07/1998 to 05/2000 Company Name － City , State Managed the Desktop Services Division, which included the Help Desk, local area network, server administration, training and leasing of computer technology. Maintained and assisted with the support for enterprise-wide technology deployment. Ensured that the customers' technology needs were addressed and resolved in an efficient and effective manner. Key Achievements: Championed the organizational strategic initiative to implement a client-server environment with Microsoft Exchange and leasing of all computer technology Managed and directed the installation of 900+ workstations ahead of schedule and under budget Managed and implemented a $2.8 million internal service charge back structure for Help Desk support and leasing of computer technology Implemented a custom Helpdesk Request application, which includes a customer satisfaction survey after each closed call. Data Communications Analyst , 06/1989 to 07/1998 Company Name － City , State Installed, maintained, configured and analyzed the data communication needs for the City of Greensboro. Installed and configured modems, multiplexers, routers, control units and DEC and IBM terminals. Analyzed system needs and configuration requirements to acquire the appropriate equipment. Managed, maintained and resolved complex system problems with the IBM Mainframe, VAX systems, and servers. Key Achievements: Configured 450+ users on All-In-One Project leader on upgrading IBM Mainframe to VSE/ESA Developed operations manual for IBM Mainframe Employee of the Year finalist 1996. Electronics Technician , 09/1986 to 06/1989 Company Name － City , State Repaired, installed, configured and maintained PC's, servers, modems and other communication equipment. Installed and designed network and data communication circuits. Managed setup and installed communication equipment which included mid-range servers, communications equipment, VAX systems and PC's. Key Achievements: Designed and installed the wiring and communications infrastructure for student registration Established redundant communication links to remote sites Developed and planned the communications infrastructure for campus computer labs. Education Certified Chief Information Officer (CIO) : November 2005 UNC-Chapel Hill － City , State B.S : Industrial Technology (Electronics) , 1986 North Carolina A&T State University － City , State Professional Affiliations Member, North Carolina Local Government Information Systems Association (NCLGISA) Member, SouthEast Association of Telecommunications Officers and Advisors (SEATOA) Member, Public Technology Inc. (PTI) Previous Board Member, Greensboro Municipal Credit Union (Chairman, Technology Committee) Previous Board Member, Welfare Reform and Liaison Project (WRLP) Previous President, National Forum for Black Public Administrators (NFBPA), Triad Chapter Skills budget, client-server, customer satisfaction, DEC, directing, direction, GIS, Government, Help Desk support, Help Desk, IBM, IBM Mainframe, information technology, local area network, leadership, managing, Microsoft Exchange, 98, modems, enterprise, Network, organizational, PC's, Project leader, routers, Safety, SAN, servers, strategic, upgrading, VAX, VoIP, VSE, wiring ",INFORMATION-TECHNOLOGY " LEAD CHEF & FOOD TRUCK MANAGER Summary At the Culinary Institute of America, I was taught and mentored by an expert team of world renowned chefs and professors with outstanding industry and education credentials. I gained extensive exposure and experience through the advanced culinary curriculum that is only offered at CIA. My education went beyond memorizing and executing foods, cooking techniques and recipes - I learned how to analyze foods, how to adapt them, and most important ... how to get creative with them. I am well trained in both classic and contemporary culinary methods and techniques and developed a strong understanding of how to prepare a wide variety of global cuisines, as well as, wine & beer pairing. I have had the opportunity to work with famed Chef Larry Forgione ""The Godfather of American Cuisine"" (father of Iron Chef Marc Forgione) Learning the true practice of sourcing local ingredients into the restaurant known as farm-to-table cooking. I gained extensive hands-on experience in CIA professional kitchens and bakeshops, and in their award-winning student-staffed restaurants (including the American Bounty Restaurant, and Ristorante Caterina de' Medici, St. Andrews Restaurant). I gained both back-of-the-house and front-of-the-house experience under the guidance of the expert faculty and through a 5 month externship at Walt Disney World's 3rd signature premier restaurant ""Artist Point"" in Orlando, Florida at the Wilderness Lodge in Magic Kingdom. Additionally, I gained solid professional experience at Cattail Creek Country club in Maryland, running the private catering businesses. Highlights Focused and disciplined High volume production capability Contemporary sauce work Well-tuned palette Sense of urgency ​Problem Solver ServSafe certified Accomplishments Recipient of 2011 Glenelg High School Principal's Award for Exemplary Achievements (Only 13 graduates out of a class of 300 received this distinction). Lead member of Glenelg High School's Culinary Team (ProStart Curriculum). Achieved 3rd Place, 3rd Place, then 1st Place finish in the annual ProStart Competition. Successfully managed the culinary kitchens at the Culinary Institute Of America Successfully worked my way up quickly through all stations at the Artist Point Resort in Walt Disney World, serving 300-700 covers each night with a cohesive team. Successfully branched out on my own, traveling to Napa CA to continue pursuing my Personal Chef goals.  Experience 05/2015 to Current Lead Chef & Food Truck Manager Company Name － City , State Helped make a concept become a reality and currently working to become a brand.  Working under a talented former French Laundry Executive Chef, and a team of passionate individuals.  10/2012 to 02/2013 Executive Chef Company Name － City , State Worked multiple stations (including pantry, fish, middle sauce and grill). Made significant contributions to assist kitchen to successfully serve thousands of dining guests during the busy 2012 Thanksgiving & Christmas Holiday season. Gained invaluable experience is a fine dining, high production kitchen (average 200-300 covers normally; 500-700 during holidays, 40+ hours/wk) Developed and maintained positive working relationships with others to reach business goals. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Consistently provided professional, friendly and engaging service. Provided friendly and attentive service. 05/2010 to Current Chef, Owner Company Name － City , State Chef Aaron LeRoi Hodge - Various Locations From Maryland to New York to California (www.ChefAaronLeRoi.com) - specializes in Healthy Cuisine and Personal Fit Meals. Preparing 50-100 meals weekly for customers at various types of gyms. Rotating healthy weekly menu choices; fresh local ingredients; focused on catering real, naturally ingredients, that can improve health and promote good eating habits. Full Personal Chef Services w/ a wide variety of meals from 10 - 50 guests 05/2010 to 02/2012 Culinary Apprentice under Executive Chef Company Name － City , State Food preparation, cooking, carving, grilling, food plating and serving for buffets. 30 hours/week Consistently provided professional, friendly and engaging service. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Education 2011 High School Diploma : Culinary Arts Academy Culinary Arts Glenelg High School － City , State Culinary Arts Academy Culinary Arts 2012 L'Academie de Cuisine : Culinary Arts Howard County Community College － City , State Culinary Arts 2014 Bachelor of Arts : Culinary Arts & Culinary Arts Management The Culinary Institute of America － City , State Skills Knowledge of the personal chef/private catering business Maintain great quality of food  Fast and capable of handling large projects  ",CHEF " TEACHER ASSISTANT Skills Accounts Payable, Advertising, Bookkeeping, Budgets, Charts, Customer Service, Financial Reporting, Payroll, Spreadsheets Professional Summary Energetic Teacher Assistant specializing in Mathematics. Energetic Tutor enthusiastic about working with pre-teen students. Excited to grow individual confidence and skill. Outgoing, reliable and caring. Teacher Assistant and Tutor familiar with Mathematics and Reading. Well-developed Mathematics abilities. Seek to utilize subject expertise to assist students in grasping materials and improving test scores. Computer savvy and familiar with iReady, TenMarks and Accelerated Math. Caring Tutor passionate about helping students excel academically. Skills Kind and empathetic Self-motivated Strong written and verbal communicator Positive and encouraging Standardized testing scoring Fast learner DIBELS knowledge Strong background in Mathematics Work History October 2017 - Current Teacher Assistant | Company Name | City , State Assist with instruction up to 87 students individually and in groups. Observe and evaluate students' performance, behavior, and social development. Assistant with supervision of an average of 200 students in classrooms, halls, and cafeteria on a daily basis. Maintain accurate and complete assessment scores for 87 students. Work with other teachers and administrators to instruct students. November 2016 - May 2017 Day Tutor | Company Name | City , State Assisted 5th grade students with daily classroom assignments. Pulled students and worked one on one to enhance reading and math skills. August 2014 - May 2016 Substitute Teacher | Company Name | City , State Proctored quizzes, tests, and standardized examinations. Instructed, tutored, and mentored individual students. Utilized technology to enhance student education and grasp of materials. Completed documentation of attendance, grades, and other required details. Led classroom activities for play-based and immersive learning. Implemented prepared lesson plans in established classrooms. Maintained a safe and orderly classroom. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. September 2013 - May 2014 Reading Tutor | Company Name | City , State Instructed up to 30 students individually and in groups. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Assessed students' reading levels using DIBELS Next and Leveled Reading Passages. Enforced the school's student discipline code to deal with problem situations. Preserved the confidentiality of student records and information at all times. Determined student strengths and weaknesses through DIBELS, STAR testing and weekly assessments. Selected age-appropriate stories and read them aloud during daily story time. July 2009 - Current Business Partner / Co-owner | Company Name | City , State Perform all bookkeeping and financial reporting responsibilities. Assure IFTA and FMCSA compliance. Support with daily operational functions. Analyze departmental documents for appropriate distribution and filing. Obtain documents, clearances, certificates and approvals from local, state and federal agencies. January 2005 - January 2006 Payroll Administrator /Accounts Payable | Company Name | City , State Payroll using Timberline System. Accounts Payable using Timberline System Maintained various company charge accounts. January 2002 - June 2004 Loan Control Specialist I | Company Name | City , State Processed Uniform Commercial Codes (UCCs) online at state websites. Performed telephone customer service. January 2001 - September 2001 Key Accounts Rep Assistant / Administrative Assistant | Company Name | City , State Tracked Key Accounts of Secondary Advertising Budgets.  Ran various Focus reports. Assisted with spreadsheet maintenance. June 1996 - December 2000 Administrative and Financial Assistant | Company Name | City , State Maintained and processed all hourly & salary payroll Prepared numerous forecasts, charts & spreadsheets. Followed-up on Accounts Payable discrepancies for over 100 vendors. Worked directly with CFO to achieve plant manager support. Supported Chief Operating Officer with daily operational functions. Analyzed departmental documents for appropriate distribution and filing. Education 2007 MBA : Business Administration University of Phoenix Online , City , State Business Administration 1993 B.S.B.A : Business Administration and Management Information Systems University of Southern Mississippi , City , State Business Administration and Management Information Systems ",TEACHER " SR. WORKFORCE MANAGER Summary Results-oriented Workforce & Relationship Manager with diverse background in management & customer service. Dedicated to providing excellent customer service and making operational and procedural improvements that drive savings. Experience 12/2014 to 05/2015 Sr. Workforce Manager Company Name － State 33% reduction of non-productive agent time (+/-600 workforce) Forecasted 14 million yearly contacts within +/- 5% of projection FY16 Q1 savings of $250,000 thru allocating volume on/offshore Reduced hours onshore by 46%; $17 million saved annually Saved $1.14 million annually & 30% performance improvement Launched three T-Mobile stores; net revenues of $600,000 annually Volunteer work and community-wide outreach activities Bluestem (e-Commerce) - Workforce Planning Manager (Pennsylvania) 07/15 - 10/16 Managed onshore team of five (5) workforce & Kronos analysts, seven (7) Quality Assurance analysts & to ensure optimum deliverables for account management along with two (2) Reporting analysts Supervised real-time team of four (4) at two (2) onshore locations; maintaining intraday allocation to budget to achieve various service level objectives for Sales & Customer Services queues Forecasted 14 million yearly contacts (hitting within +/- 5% of projection), on/offshore, within budgeted target in a 7 by 24 setting to ensure contractual compliance with penalty avoidance Allocated forecasted volume on/offshore to budget; FY16 Q1 savings of $250,000 Reduced non-productive time by 33% thru schedule optimization (+/-600 workforce onshore) Facilitated 14 weekly forecast meetings between clients to keep abreast on impacts to $1 Billion projected forecast Assumed leadership point of contact in absence of executive management Developed & coached team members through departmental cross-training to ensure business continuity Lead creation & revision of (non-existent/outdated) departmental SOPs for Workforce, Kronos & QA to provide consistent guidelines & training materials resulting in a 16% departmental manpower reduction and $100,000 annual savings Modified Hours of Operations that reduced onshore hours by 46%; saving $17 Million annually while boosting employee morale Managed a team of four (4) enterprise schedulers along with six (6) indirect support & real-time staff both on & offshore; 7 by 24 Managed workforce department for Alorica's #1 client (DirecTV) Planned capacity for each respective nine (9) site's operation & training teams to meet client expectations; +/-2,000 workforce Analyzed, monitored and reported on all staffing assumptions (client's call volume, headcount requirements, shrinkage, attrition and handle time goals) and provided recommendations to ensure optimal financial impact to organization Developed detailed staffing plans for each line of business that ensured consistent achievement for each 30-minute interval compliance requirements and adjusted manpower as needed Simulated impact of proposals for client expansion (including opening new sites) and recommended action for staffing Improved workload balance between nine (9) sites thru allocation adjustment of the seven (7) lines of business Directed & maintained weekly best practice client calls for each of the seven (7) lines of business to ensure team had adequate training & resources to succeed within their roles Hosted daily workforce and operations conference call to validate resources, performance & deadlines for deliverables such as meeting contractual KPIs for the seven (7) lines of business eBay Enterprise (e-Commerce) - Workforce Specialist (WFM) (Florida) 11/11 - 12/14 Received ""SPOT AWARD"" from Director of Workforce Planning & Business Intelligence (included bonus) for leadership within my group ""during the most transitional period within the organization.."" - resulting from a 40% departmental manpower reduction Ensured optimum Intraday staffing & performance at 4 onshore locations with +/- 5,000 workforce to drive cost savings in a 7 by 24 setting (no offshore support) Administered real time monitoring as it relates to queues, occupancy, service level, handle time and schedule adherence Interfaced with center management and central operations regarding factors that may impact staffing and service levels while assisting in coordinating business activities to achieve 90% adherence workforce target Prepared, Hosted & Reported WebX daily tele-conference meeting enterprise-wide to review previous day's performance, current & future day's plans, staffing, trends, expected volume & marketing campaigns to ensure readiness for 100+ clients (12 Verticals) Constructed daily impact summaries for service level and performance as it related to real-time account management Reforecasted and managed intraday call volume trends to ensure a more effective and efficient workload along with adjusting intraday workforce requirements based on changing/dynamic forecasts of 20 Million contacts annually Trained new & current Team Members on SOPs using authored materials along with updating current materials Volunteer work (BET) building evacuation/emergency response team and community-wide outreach activities l. 01/2000 to 11/2011 Consultant Company Name Supervised operations, project readiness, preparation and implementation for telecommunications and customer service systems for call centers ranging from 15-100+ employees, including monitoring & review of performance metrics & workforce adherence to achieve client expectations Integrated senior management & staff duties of a national customer service & claims management center into existing operations at corporate headquarters saving over $1.14 million a year with a 30% performance improvement Recruited, managed and trained employees & developed and implemented policies & procedures for marketing and customer service strategies to client specification & satisfaction Launched three (3) T-Mobile authorized dealer wireless stores with net revenues of $600,000 annually Managed client accounts and identified business development opportunities (b2b), while maximizing market share with increasing profits and maintaining client retention to promote business continuity and drive cost savings Charrette and event facilitation & planning, including contract negotiations and on & off-site coordination for $1 million+ budgets & campaigns utilizing interactive intelligence while coming under budget Promoted & publicized clientele for arrangement of international venues including speaking engagements, lectures & tours using social media & marketing campaigns to optimize budget. 10/1996 to 01/2000 Intraday Operations Analyst Company Name Supervised Intraday Workforce Management Operations staff of 10 at two (2) onshore Centers including scheduling, staffing, recruiting, hiring, training and performance reviews and Q&A to provide optimized support of Center KPIs Chaired weekly team meetings for quality work product for Clientele (Microsoft, HP, Deutsch-Bank, Gateway, Comcast, Symantec.) including providing premium customer service & technical support Reported daily metrics of Help Desk performance measurements & KPIs of all clientele at multi-sites ranging from 400-1400+ employees including volumes, averages and deviations to promote contractual agreements Leveraged workforce on an Intraday basis and adjusted manpower real-time according to contractual stipulations & current performance, volumes and trends Co-Created & Co-Chaired both Stream's Values Committee and Stream University established for workforce development & lower attrition; still in effect today. Education Bachelor of Science : Social Science Portland State University － City , State Social Science Skills account management, b2b, balance, budgets, budget, business development, Business Intelligence, contract negotiations, Clientele, client, clients, Customer Services, customer service, e-Commerce, executive management, senior management, financial, Gateway, Help Desk, HP, hiring, Kronos, leadership, Director, marketing, market, materials, meetings, Enterprise, optimization, performance reviews, policies, proposals, speaking, quality, QA, Quality Assurance, real-time, real time, recruiting, Reporting, Sales, scheduling, specification, staffing, Symantec, technical support, telecommunications, training materials ",BPO " INVESTMENT ACCOUNTANT Career Focus Accomplished and results oriented Investment professional with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence. Summary of Skills Internet and Microsoft Office - MS Word, MS Power Point, MS Excel, Pivot Tables, Spreadsheets, Macros. * Business Objects, Lombardi, Eagle Accounting System, PEGA, DRAS, Workbench. Account reconciliations Detail-oriented Variance analysis Detail-oriented Analytical Expert in MS Office Suite Account reconciliation expert Effective time management Complex problem solving Superior research skills Accomplishments Multiple awards for performance.Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.Increased efficiency of discrepancy investigations by [Number]% by designing a more accurate cash-forecasting system. Professional Experience Company Name City , State Investment Accountant 10/2012 to 11/2015 Reconciled mutual fund accounts with the custody Identified and Resolved differences in Custody and Accounting Cash, Currency and Positions using Eagle, IAX, Business Objects, Lombardi and Workbench Reports Communicated and Collaborated with other areas in the firm, client, fund accountant, custodians that are impacted by the functions of the team Conducted weekly client meetings and act as liaison between Accounting and custody to resolve any outstanding items in cash, currency and positions. Completed special projects from the management as needed Trained, Oversee and assisted staff in offshore team (Pune, India) and acted as a liaison between Pune Office and US. Helped US team by performing tests on Pega Vs. Business Objects and Eagle during the Platform Migration Trained new staff and assist them as needed to meet the department goals. Ran daily reports for fund accountants using business objects and MS Database. Award: Received a special achievement award at BNY Mellon Bank in Asset Servicing (Dec 2013) Award: Received a special achievement award at BNY Mellon Bank in Asset Servcing (Dec 2014. Company Name City , State AML Compliance Officer 11/2011 to 03/2012 Audited customer's bank accounts in the company's system Performed quality assurance reviews on customer information maintained on various bank systems Reconciled the quality assurance results on spreadsheets Performed background search on clients using tools such as world check and google search Finance Projects at UD Project 1: Group simulation project to develop the investment philosophy and strategy to drive a simulated investment of $1,000,000 using Stock-Track. Invested about 50% of our funds in moderate to high-risk investment in order to achieve capital appreciation; Invested about 25% of our funds in low to moderate risk investment in order to preserve our capital. Invested 25% of our funds in derivatives and rest in index fund, cash and money market. Performed an analysis to determine the allocation of stocks by minimizing CV and graphed the daily returns for each stocks Performed regression analysis and analyzed the regression statistics on weekly returns. Performed an analysis on our group's portfolio with the market and with other groups. Case analysis on Price Momentum Strategy Used price momentum model analysis to test whether the price momentum model will work on US stock market as it did with the US Canadian stocks. Used the weighted annual returns and created the worst outlook portfolio and the best outlook portfolio Selected the top eight performing stocks for each quarter to create the best outlook portfolio and compared to the market to determine if the pricing momentum would hold up. Calculated the average return for each portfolio and rebalanced the portfolio and compared to the S&P 500 for each quarter within the same time period. Company Name City , State Medical Technologist 07/2008 to 03/2012 Clinical Microbiology Experience - Highlights include ordering, processing, plating and culturing patient's specimens Tests - Performing rapid tests such as Rapid flu, C.Diff quick check and many more; Performing rapid and confirmatory tests to identify organism; Reading Gram stain slides. Other - Performing daily maintenance and running quality control on instruments. Education Master of Business Administration : Finance 2011 University of Delaware , City , State , USA Finance Bachelor of Science : Medical Technology 2008 University of Delaware , City , State , USA Medical Technology Related course work in Business: Financial Reporting and Analysis, Financial Management, Corporate Financial Policies, Investment Analysis and Portfolio Management, Corporate Governance, Financial Engineering and Risk Management (Derivatives). Languages English, Marathi, Hindi, Gujarati Personal Information Excellent multitasking, analytical thinking, time management, negotiation, communication, organization and leadership skills Additional Information Excellent multitasking, analytical thinking, time management, negotiation, communication, organization and leadership skills Skills MS Office: Database, Macros, V-look up, Pivot tables, Outlook Company Platforms: Business Objects, Workbench, Eagle, Pega, Lombardi, DRAS. ",ACCOUNTANT " ENGINEERING TECH Summary Dedicated team player with extensive knowledge of electrical engineering concepts and a creative aptitude for new product development. Highlights Seasoned Lab Expert : 12 years SEM,EDX, DIB and high precision laboratory skills including X-Ray Analysis, Gas Chromatography equip/techniques, High Purity Liquid Chromatography equip/techniques, Stress/Strain collection Expert in multiple lab equipment including but not limited to MicroPolisher, MicroCleaver, Goniometer, Oscilloscopes, Automated Function Generators, Power Supplys and Multimeters Software Connoisseur: Upper level expertise in C++ , SQL, Verilog , VHDL, MatLab, PSpice, LTSpice, PowerWorld , LabView, Windows 2000/XP, Web Design, MS Office (Excel, Project, PowerPoint and Word), and HTML programming. Experience Engineering Tech , 09/2008 to Current Company Name － City , State Worked in engineering team running, compiling, developing, and analyzing factory experiments aimed to improve Intel's Far Back End Lithography process. Used computer and speaking skills to successfully complete and report multiple individual/group tasks related to equipments' performance.(developed automated reports using SQL that displayed factory performance) Developed procedures for advanced maintenance on semiconductor equipment that would transfer worldwide.(owned best know methods specfication that describes lab procedures and areas best know methods) Worked to save money and improve performance (saved >$13k in identifying opportunity to reuse reticle boxes) Manufacturing Technicican , 08/2000 to 09/2008 Company Name － City , State Performed advanced maintenance on high voltage equipment. Work environment included hazardous chemical / gas exposure and mitigation techniques for these exposures. Responded and communicated with senior engineers on daily positions Senior Capstone Project , 09/2007 to 06/2008 Company Name － City , State Specified, selected, and implemented a Supervisory Control and Data Acquisition System to gather data from wind generators and a weather station. Final system used a crossbow mote© that acquired generator speed, current output, voltage, wind speed, wind direction, temperature, and sunlight. Research and Development Associate , 05/2000 to 09/2000 Company Name － City , State Worked in wood products development, team-designing and testing pre-market materials. Assisted in all phases of product characterization and utilized project documentation defining standards, specifications, plans, prints, schematics and/or other necessary documentation required to achieve defined project goals. Head Freshmen Basketball Coach , 09/1999 to 03/2000 Company Name － City , State Guided a team of high school boys in developing athletic and social skills. Responsibilities included planning and organizing team meetings, practices and events, and had full social accountability of youths during away trips Research Assistant , 05/1999 to 10/1999 Company Name － City , State Participated in the implementation of a project to regulate nuisance vegetation using natural biological controls (grass carp). Responsibilities included preparing reagents and other media required for daily vegetation study, analyzing and logging vegetative samples in orderly fashion, and recovery of biological controls. Education B.S : Electrical Engineering , June 2009 Portland State University － City , State Electrical Engineering B.S : Biology Chemistry , June 2000 Southern Oregon University － City , State Biology Chemistry Certifications First Aid Certified, Blood Borne Pathogen Certified, Automated Electric Defibrillator Certified and CPR certified ('08). Courses of Note Applied Reliability, Thermodynamics, Electromagnetism I-II, Power Systems Design I-II, Micro- Electronics I-VI, Solid State Physics, Calculus I - III, Vector Calculus, Differential Equations , Statistics, Physics I-III, Computer Science I, Verilog ,Technical Writing, Digital Design, SEM , General/Organic/ Bio-Chemistry, Anatomy, Immunology , Ecology , Mammalogy, Evolution, Genetics, Plant Physiology and Entomology. Interests Intercollegiate Basketball Participant Southern Oregon Men's Basketball Team Member ('98 -'00) Chartered American Cancer Society's Hillsboro Relay for Life ('02) Arc volunteer of the month (08/02) Family, fishing, basketball, hiking and computers. Skills basic, C++, CPR certified, Data Acquisition, designing, Digital Design, direction, documentation, Electronics I, engineer, fashion, First Aid, HTML programming, Intel, LabView, market, materials, MatLab, Excel, MS Office, PowerPoint, Windows 2000, Word, Multimeters, natural, Oscilloscopes, Physics, Physics I, PSpice, speaking, quality, safety, Supervisory Control and Data Acquisition, schematics, SQL, Statistics, Systems Design I, Technical Writing, Verilog, VHDL, VI, Web Design ",ENGINEERING " SR. MORTGAGE BANKING EXECUTIVE Executive Profile Highly qualified and accomplished financial professional offering 10 years of experience in leadership and direction in the financial services and financial products industries. Robust background with loan Funding, servicing, asset management, and loss mitigation strategies. Excel in professional staff training, development, mentoring, and production. Goal-focused Mortgage Executive with commitment to bottomline success through effective sales development, brand awareness, and client satisfaction. Professional Experience Sr. Mortgage Banking Executive Jan 2013 to Current Company Name － City , State Identified prospects and solicited business referrals, by contacting realtors, attorneys and financial professionals in an assigned territory. Drove company expansion from 12-member mortgage brokerage with one office, to three and established new branch in Las Vegas, NV. Led teams to excel in highstakes environment while encouraging professional development and independent decision making. Obtained and maintained information about available loan products, processing procedures, underwriting guidelines and general departmental directives. Assisted with collection of loanapplication related documents and delivery of loan package, on a timely basis. Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan award averaging over $6, 00.00 in Net Revenue per funded loan. Awarded highest average loan amount for 201 $ Averaged 10 fundings per month and responsible for over $600,000 in Revenue to the company for 201. Created and Launched The Fraiman Group inside of Global Equity Finance along with effective marketing for my team. Sr. Mortgage Banker & Financial Advisor Dec 2011 to Jan 2013 Company Name － State Designed financial plans for over 100 high net-worth individuals and business owners including mortgages, insurance, retirement. Managed a team of ten Senior Loan Consultants forging new client relationships and servicing existing ones while maintaining large client base. 25 million in new loan production, 84 total new loans in 2012, 50% increase from 2011. Increased loan production as a team manager including 30% increase in loan production for entire team. Sr. Investment Advisor Jan 2007 to Dec 2011 Company Name － City , State Demonstrated record of success in Capital Raising via Private Placement for Preferred and Common stock offering to accredited investors through my own prospecting. Successfully introduced over $3,000,000 million dollars in one year for an early stage startup company for acquisition purposes, as well as opened two satellite offices in Texas and Ohio. Responsible for managing over $20,000,000 million in AUM and the succession of several RIA firms throughout the United States under our platform as well as Fixed Income Investments. Financial Advisor Jan 2007 to Jan 2008 Company Name Responsible for helping individuals and business owners design and implement an appropriate investment strategy based on their specific personal financial goals and circumstances. Rendered exceptionally high quality service to clients in the area of estate planning for high net worth individuals using appropriate life insurance policies. Implemented many of my own insurance and securities marketing campaigns. Responsible for establishing new client accounts. Analyzing client's current and future financial needs. Education Bachelor of Arts , English Literature 2004 University of Massachusetts － City , State English Literature High School Diploma 1998 Homer High School － City , State Professional Affiliations Member, Mortgage Bankers Association Member, National Association of Mortgage Brokers (NAMB) Member MBA 's National Technology in Mortgage Banking Conference Member of University of Massachusetts Alumni Association. Additional Information ACCOMPLISHMENTS Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan averaging over $6,300 in revenue per funded loan. President's Club Achievement. CERTIFICATIONS NMLS ID: 528972 California - DOC Mortgage Loan Originator License Minnesota Mortgage Loan Originator License Nevada Mortgage Loan Originator License New Mexico Mortgage Loan Originator License Oregon Mortgage Loan Originator License Washington Mortgage Loan Originator License Skills client, clients, decision making, delivery, Equity, Finance, financial, Fixed Income, insurance, Investments, Team Leader, managing, marketing, excel, office, policies, quality, securities, strategy ",BANKING " SALES ASSOCIATE Objective To obtain a position with a growing company while promoting quality customer service and performing tasks provided efficiently. Core Strengths Approachable Flexible Dedicated team player Reliable and dependable Work Experience 04/2016 to Current Personal Trainer & Fitness Instructor Company Name - City , State Suggested exercise modifications to individual students to avoid strain and. injury. Teach Circuit classes, Advanced Dance Fitness, and a Booty Builder class 06/2015 to 04/2016 Fitness Instructor Company Name - City , State Taught Dance Fitness, Spin and Power. Designed each class to match the skill and learning levels of all participants. Cleaned and organized studio after each group fitness class. 03/2015 to 03/2016 Vista Representative Company Name - City , State Helped underemployed, unemployed, and undergraduates further their  education through Continuing Education programs. Proctored C.R.C (  Career Readiness Career ) Testing  Helped with unemployment filing and weekly certification 02/2014 to 02/2015 Sales Associate Company Name - City , State Team player mentality Fitness programming specialist Verbal/written communication Zumba instructor Time Management Nutrition supplement familiarity Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments as well as shared product knowledge with customers while making personal recommendations to meet that specific need. Educational Background 2012 High School Diploma : General Studies Corinth High School - City , State , United States Teach Dance Fitness, Circuit Training, and Spin General Studies 2017 Associate of Arts : Business Administration Accounting Northeast MS Community College - City , State Business Administration Accounting Skills Cash handling Professional and friendly Positive attitude and energy Quality customer service ? ",FITNESS " SEXUAL ASSAULT CRISIS COUNSELOR / VICTIM ADVOCATE Core Qualifications Microsoft Office and General Computer skills Education August 2012 Master of Social Work Fordham University － City May 2009 Bachelor of Arts : Social Services Quinnipiac University － State Social Services May 2006 Associate of Science : Human Services Naugatuck Valley CC － State Human Services Experience 02/2013 to Current Sexual Assault Crisis Counselor / Victim Advocate Company Name － City , State One on one trauma informed crisis counseling to clients with an emphasis on empowerment *Provide advocacy and accompaniment for clients at the hospital, police and court level *Provide support and counseling to family members and friends of victims *Community Outreach *Facilitates multiple support groups to men and women at various community agencies *Legislative Advocacy Committee Liaison *Attend multiple community meetings, roundtables, committees, teams. 01/2010 to 01/2012 Clinical Social Work Intern Company Name － City , State Visited clients in their homes, nursing facilities and hospital setting *Maintained a caseload of 20 - 30 clients *Provided Psych-Social initial and updated assessments *Developed care plans for clients and their families *Coordinated community services for clients and their families. 01/2008 Community Educator Intern Company Name － City , State Facilitated educational training in the community on domestic violence and sexual assault. 02/2005 to 06/2016 Supervisor Company Name － City , State Train and Supervise 153 employees and new supervisors. 01/2001 Social Work Intern Company Name － City , State Developed and implemented curriculum on issues of domestic violence, sexual assault and self-esteem for male and female support groups. Skills Active Listening, Curriculum Development, Group Facilitation, Crisis Counseling  ",ADVOCATE " MORTGAGE BANKING EXECUTIVE ANALYST Summary Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Change management Policy/program development Cross-functional team management Staff training Supervision and training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Operations management Accomplishments Business Development:   Successfully grew business by [action]. Project Management:   Initiated [project] which resulted in [positive outcome]. People Management: [Describe accomplishment 1] [Describe accomplishment 2] Financial Management: [Describe accomplishment 1] [Describe accomplishment 2] Research Conducted research which led to the development of [program]. Leadership Served as key contributing member to Leadership team. Experience Company Name January 2009 to Current Mortgage Banking Executive Analyst City , State Responsible for escalated issues and problem solving providing support by answering inquiries for Internal and External Partners, Senior Management and Third Party Customers relating delinquent mortgage accounts with the intent to bring delinquent accounts current. Responsible for researching and providing customized documentation to Senior Executives and Management on servicing and default related issues. Ability to work with Servicing Systems as well as accurately analyze information from the system with in depth knowledge of Chase products and services Participation in various initiatives and initiate improvement in departmental projects. Collaborated with legal and compliance to ensure accurate resolutions are provided on escalated mortgage issues Monitor and research Government Agencies concerns pertaining mortgage lending practice for customers and communicate a response either by telephone and or written response. Create reports for senior management for monthly volume of correspondence received from the office of Consumer Financial Protection Bureau and the Office of the Comptroller. Built and maintained relationship with internal/external partners. Communicate with customers either by telephone communication and or written response to assist them with their concerns about their mortgage issues Handle 300 cases weekly from Loss Mitigation including cases involving suspicious activity. Tracked and communicated business goals for team to meet weekly, monthly matrix and provided daily report to upper management of team/department performance and SLA. Self-authored written responses, adhering to Chase's business letter-writing guidelines and within RESPA guidelines. Company Name January 2003 to February 2015 Business Manager - Analyst Research accounts when needed to resolve delinquency & payment issue that has been applied incorrectly and issue credits when needed. Term employee's from group life plan when needed also groups for non-payment, salary changes, and collection calls, send delinquent letters on account 30-45 day. Take inbound customer relation calls from brokers and clients assisting with resolving issues pertaining to problems from billing, enrollment, credits, terminations etc. Responsible for accurate and timely processing of new firm installation of new sold cases (small, large, voluntary, self-administered), benefit changes, and maintenance for administration Collaborate with clients, A/R and Sales to increase speed of receivables and prevent interruption of service to clients Work extensively with Executive Directors Management on escalated cases with billing discrepancies for test plans and cases for the business process of applications Manage workflow of Supervisors and upper level Management. Responsible for various project management gathering information and documentation for test plans and cases for the business process of applications Supervise a staff of 25 people. Vera Perry Cont._. Managed team of 25 Company Name January 2006 to January 2009 Deposit Recovery Collector City , State Risk Management Deposit Recovery Collector Was responsible for customer communications to make to scheduled payment arrangements to bring past due accounts current. Worked on an quantrax Auto Dialer system. Recorded customer communications and document accounts within the department metrics and company policy for collection and accounts receivable efforts to keep accounts within company current status. Company Name January 2003 to January 2007 Senior Tax Preparer Manager City , State Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in (2003-2007). Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool. Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work. Trained new tax preparer and audited processed work to assure the accurate information was being reported to the IRS in behalf of the customer individual and business taxes. Managed a staff of ten (10) plus tax preparers. Skills accounts receivable, billing, Business Analysis, business process, CMS, clients, customer satisfaction, decision-making, documentation, Senior Management, Fast, Financial, Government, Imaging, legal, letters, Lotus, Excel, Office, PowerPoint, Microsoft Word, office manager, Oracle, Peach Tree, phone system, problem solving, producing, project management, quality, researching, Research, Risk Management, Sales, SLA, Solomon, tax, taxes, telephone, Workflow, written Education San Francisco State University Bachelors of Science : Management City , State Management CAL State Hayward Bachelor of Business Administration : Accounting City , State Accounting BA BS ",BANKING " COMMUNICATIONS COORDINATOR Summary Creative and highly-motivated Communications and Marketing professional with experience creating engaging and interesting work that achieves results. Highlights Adobe Photoshop, InDesign, Illustrator, Experience with mobile applications, Microsoft Office Suite Constant Contact and Mailchimp Etapestry Accomplishments 2015 Folio Magazine: Eddie Award Finalist - Association / Non-Profit (B-to-B) – Single Article – Less than 6 Issues [VPP Participants' Association's magazine—The Leader] Raised circulation of organization's magazine in one year by more than 2,500 issues (VPP Participants' Association) Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. (Susquehanna Life Magazine) Work History Company Name Experience Communications Coordinator 10/2014 to Current Company Name City , State Authored articles on featured topics, current events and human interest stories that stimulated interest to increase readership of the organization's magazine; increased circulation by more than 2,000. Managed content and designed the layout and look of the company's conference mobile app Created webpage copy for newly designed website Wrote Ran the company's Facebook and Twitter Accounts. Communications and Editorial Assistant 05/2014 to 09/2014 Company Name City , State Created event listings, media lists and press releases for the magazine. Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. Customer relations on phone and in the office. Communications Intern 05/2013 to 08/2013 Company Name City , State Created various forms of communication pieces including a survey, press release, newsletter articles, event invitation, spreadsheets of competing organizations, etc. Created several web pages for company and improved the layout and organization of company's website. Server and Host 02/2011 to 08/2011 Company Name City , State Strengthened customer base and close relationships with patrons of restaurant. Provided prompt service while taking orders, serving food and closing the check. Helped clean and organize kitchen and restaurant. Helped set up and serve parties and events of more than 100 people. Experience and knowledge in fine dining. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with client throughout the semester to discuss their needs for strategic communications. Created various forms of public relations writing assignments for clientincluding pitch letters, news releases, fliers, fact sheets, feature stories, media lists, and created script for public service announcement. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with head of Elon University Health and Human Performance department to create strategic communications for client. Created focus group questions, survey, and completed focus group with Elon students to measure students' beliefs and opinions about the department of Health/Human Performance. Created report of the research and presented findings of research to Department of Health/Human Performance. Education Bachelor of Arts : Strategic Communications May 2014 Elon University City , State GPA: GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 Inducted into National Communications Association, Lambda Pi Eta Inducted into National Social Science Honor Society, Pi Gamma Mu Inducted into the International Sociology Honor Society, Alpha Kappa Delta Strategic Communications GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 Inducted into National Communications Association, Lambda Pi Eta Inducted into National Social Science Honor Society, Pi Gamma Mu Inducted into the International Sociology Honor Society, Alpha Kappa Delta Interests Member of Public Relations Student Society of America - ""1000 Thanks"" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Relevant Coursework: Communications in a Global Age, Media Writing, Strategic Campaigns, Health Communications, Public Relations & Civic Responsibility, Digital Media Convergence, Strategic Writing, Communication Research, Corporate Publishing, Capstone in Communications, Advertising in Society, Intro to Marketing Additional Information Past Extracurricular Activities: Member of Public Relations Student Society of America - ""1000 Thanks"" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Skills Adobe Photoshop,Illustrator, InDesign Experience with Cvent Crowdcompass' mobile application software Microsoft Office Constant Contact, Mailchimp ",PUBLIC-RELATIONS " HEALTHCARE RECRUITER Highlights Microsoft Office Suite (Word, Excel PowerPoint, Outlook, Access); Google Documents; WinTeam. Experience Healthcare Recruiter , 08/2015 － 03/2016 Company Name － City , State Created announcements for open job positions; posted announcements online on company website and major job posting websites such as CareerBuilder, Monster, and Indeed to attract interested candidates. Addressed questions from public, employees, and outside agencies regarding current employment opportunities and application status. Interviewed prospective candidates to assess qualifications and capabilities; guided candidates through application process, scored written exams, and notified candidates of results. Drafted employment contracts and prepared onboarding and orientation documentation for new hires. Maintained up-to-date HR files by identifying and purging obsolete record sand transferring records to storage. HR Administrator , 01/2014 － 01/2015 03/2010 － 07/2015 Company Name － City , State Administrative Assistant , 01/2010 － 01/2014 Assisted District Manager to administer personnel, workers' compensation, general liability, training, and recruitment programs. Researched, planned, and implemented training programs to develop existing staff competencies and facilitate new hire orientation and onboarding. Coordinated group interviews to help organization select qualified candidates for open positions; worked with staffing agencies to place temporary workers in administrative positions throughout company. Helped applicants fill out paperwork, including tax forms, benefits forms, and associated new hire documentation. Analyzed existing HR Department operations and provided recommendations to improve workflows, optimize candidate selection, and improve HR training schedules. Promoted to perform diverse Human Resource Generalist functions which contributed to the smooth and profitable operation of the Virginia and DC territories - overseeing 400 Security Guards. Reported directly to the District Manager providing support for a high volume of confidential client and employee information. Oversaw several necessary processes including Data Management, Job Application and Payroll utilizing the accounting software, Win Team. Performed pre-audits of personnel files to ensure compliance before internal, state and federal auditor examinations. Performed routine administrative tasks including scheduling, phone correspondence, office inventory, compensation, job posting, reporting, and invoicing. Was lead staffer in the hiring process conducting background checks, reference checks and drug screening - interfacing closely with the Security Officer Management Branch (SOMB) and the DC department for results and testing functionality. Played a key role in the complex recruiting project of staffing over 150 Security Guards for the Virginia and D.C. Wal-Mart's Black Friday events. Process consisted of full life-cycle recruitment (interviewing, hiring, drug tests and background checks) and on-boarding (implementing training video and processing paperwork/updating systems). Selected by Senior Management to oversee the two-day U.S. Security Associates Training Academy. Prepared the facility by ensuring all technology and Audio Visual (AV) was functional. Managed the facility's supplies, ordering, payments and distribution. Drafted PowerPoint presentations and fliers - acting as the Communication Liaison to employees on behalf of corporate. Participated in various Job Fairs held at colleges throughout the territory. Utilized templates to design materials for applicants which exemplify the corporate message and provide information on job functions, uniform codes, and 401K and benefit packages. Developed and served as the sole Author, Designer and Creator of the monthly corporate newsletter. Produced a Floater List for the territory to make it easier and more cost effective for the Schedulers to place substitute Guards during an emergency, no-show or call-out. Conducted research and analyzed new trends and legislation of employment, legal issues/concerns for professional development, learning models and training programs. Considered the ""bridge"" between vendors, candidates, employees, and management. Education December 2016 DEVRY UNIVERSITY － City , State Master Human Resource Management Human Resource Management May 2012 NEW JERSEY CITY UNIVERSITY － City , State Bachelor of Science Criminal Justice Criminal Justice Skills accounting software, administrative, Audio, benefits, C, contracts, client, Data Management, DC, documentation, Senior Management, forms, functional, hiring, Human Resource, HR, inventory, invoicing, legal, materials, Access, Excel, Microsoft Office Suite, office, Outlook, PowerPoint, PowerPoint presentations, Win, Word, newsletter, Payroll, personnel, processes, recruiting, recruitment, reporting, research, scheduling, staffing, tax, phone, training programs, video, website, websites, Author, written ",HEALTHCARE " CONSULTANT Summary Transition from an Application Developer and secure a position as a Business Analyst or Technical liaison with a company that can fully utilize my education and experience, while offering upward growth and opportunity. Skills Microsoft .Net Visual Basic and C# Blaze Advisor .net Rules Engine HTML, JavaScript Visual Basic 5.0 and C++ programming - Introduction and advanced concepts. Experience Consultant 06/2012 to Current Company Name City , State Managed/Designed/Developed Market Segment determination rules. Rules Service provided account and policy a market segment values of either Mid-Market or Small-Market areas of underwriting. Determining market segments streamlined Underwriting workflows and allowed processing center to efficiently handle insured accounts. Managed/Designed/Developed Underwriting rules question service. Real-time access of questions, per entry screen from online quoting system. Service provided agent or support users immediate access to underwriter questions in regards to the specific entry screen user was working with. Rules provided on-line questions and answers for analysis through Nationwide's underwriting binding authority rules. Managed/Designed/Developed Underwriting Rules based Protocol system which provided underwriter guidance with little or no agent intervention when assessing a policy's insurance risks. Managed outside consultant's work assignments while providing technical leadership in designing process flows, business object model, .net web service changes and rules engine updates. Developed rules decision tables, internal methods, functions and .net field translation for rules engine. Managed/Designed/Developed Single entry System Determination entry rules. Technical lead on the project, single sign on directed user entry into the commercial lines real time quoting system. With less sign on screens, project provided agents and internal users a streamlined process for ease of doing business when initiating a quote. Practiced Lean AM (Application Maintenance), developing IT maintenance efficiencies within our department. Creating huddle cards with work details, ""Swim Lanes"" for project delivery, and huddle board meetings, allowed our development team to concentrate on quality while removing overhead processing costs. Managed/Designed/Developed Light Touch Underwriting Account renewal rules. Technical lead on the project. Managed renewal rule code deployments into requested test and production environments. Designed Blaze code for renewal rules by routing certain accounts to underwriting and other processing units. Developed decision tables, SRL code functionality to process account authority rules. Project increased policy renewal flow rates by having less underwriter intervention and routing accounts directly into specific processing units. Application Staff Specialist 04/1986 to 06/2012 Company Name City , State Managed/ Developed FICO rule applications using Templates, Decision tables, Rule Sets, Patterns, while integrating SRL code to provide viable business solutions in developing work flow authority levels to processing units, and pertinent policy information to Underwriters. Responsible for developing System, Product rule sets which directed system entry and product availability to both internal users and outside insurance agencies. System successfully routed small market agents to use selected products and lines of business for quicker issuance of Harleysville policies. Small Market rule processes created less call center interaction with agents and generated over $300K in small market premiums in one quarter. Developed/Maintained Web Services for Underwriting Rules Engine. By integrating Commercial lines and Agent Portal data with Blaze (Fair Isaac), rules engine output enhancing Underwriters ability to analyze data in English terms and establish profitable decisions for each policy submitted. Applications consisted of Insurance System/ Product Determination and Underwriting Binding Authority interfaces. Services developed with Visual Studio 2010, C# .Net wrappers integrated XML business objects with Blaze rules software. Developed windows console application for unit testing FICO rules. Testing Framework allowed user to enter test cases through Excel and create XML file input invoking specific Insurance rules. Application increased Business Analyst productivity by allowing more time for writing business rules and less time correcting defects within integration test phase. Software developed with C#, Visual Studio .Net and Microsoft programmability InterOp. Researched/Developed Insurance New Business and Endorsement object models for Policy Binding Authority. Arranged planning sessions with Data Modelers, and Business Analyst to develop schemas using Visual Studio XSD and XML structures. Managed Team Foundation Server deployments for .Net and SQL Database changes. Experienced with Visual Studio TFS source control and Data Backlog Items. Coordinated group meetings, multiple project production implementations with developers concerning deployment strategies and project implementation dates. Designed object models, and system determination process flows. Designed SDLC documentation and deployment procedures for production implementations. Coded .net web services unit testing and analyzing rules requests with proper rules response validating specific rules processes. Managed SQL Server Database valid values table, updating and inserting data rows. Table provided data translation from outside vendor to internal values used by Underwriting Rules Engine. Utilized SQL Server 2008 management system. Developed Legacy mainframe IT specifications for system enhancements related to Agent Portal initiatives. Provided IT technical leadership for legacy mainframe, Quality Assurance using SDLC methodology, Architecture design and implementation of CICS web based applications with DB2 relational database interfaces. Education and Training Bachelor's Business Administration degree : Computer Science Ursinus College Computer Science A.A.S DP : Computer/Applied Science Montgomery County Community College Computer/Applied Science Certificate in Computer Programming. Maxwell Institute, Computer Learning Center Interests Exercise and weight training. Gardening and Recreational Fishing. Skills Blaze Advisor .net 6.10.1, Microsoft C# .net 4.5 framework, Developed Technical Specifications, Business object Models in XML, TFS Source Control, HTML, JavaScript, Technical Leadership, Excel, Quality Assurance, Real-time processing, SDLC, SQL Server Management 2014, Visual Basic 5.0, Microsoft Visual Studio 2013 and 2015. ",CONSULTANT " ACCOUNTANT Summary Innovative and energetic Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes to establish budgetary stability. Has a strong background in school fund accounting with an emphasis on general ledger reconciliation and budget analysis. Core Strengths School fund accounting Account reconciliation Cash flow projections Budget analysis/forecasting General ledger accounting Accounts payable/receivable Governmental reporting School bond experience Accomplishments Achieved the Chief Financial Officer (CFO) certification through the Michigan School Business Officials organization.  Experience Accountant Jul 2014 to Current Company Name － City , State Perform all general ledger duties for district. Reconcile multiple bank accounts monthly. Record and project cash flows. Perform Accounts Payable/Receivable duties. Simplified the governmental reporting process. Analyze budgets and amend as necessary. Assist auditors with yearly financial statements. Supply school board members with financial data. Create Purchase Orders and supply to vendors. Reconcile student lunch account purchases. Prepare calendar year-end tax documents. Assisted and trained staff with various accounting software tasks  such as purchase order entry and budget report generating. Staff Accountant Nov 2010 to Jul 2014 Company Name － City , State Performed Accounts Payable duties for three local area public school districts. Processed Purchase Orders and supplied to vendors. Prepared and processed 1099's at calendar year-end. Prepared various reports on a weekly basis and supplied local districts with valuable information. Streamlined document attachment process within accounting software. Package Handler Aug 2007 to Sep 2010 Company Name － City , State Earned Employee of the Month on multiple occasions for customer focus and taking initiative. Education BBA , Accountancy April 2010 Western Michigan University － City , State Haworth College of Business Skills Creative problem solving skills. Advanced computer skills. Works great with others. Continuous initiative for process improvement. ",ACCOUNTANT " MEDIA / ADVERTISING COORDINATOR Summary Knowledgeable and driven Copywriter and Communications professional offering expertise in writing, public speaking, advertising, vendor and print media relations. Superb writer and editor who communicates effectively with target audiences through strategic communication techniques, brand management and through Social Media Platforms. Highlights •   Customer service-focused Relationship building expert Copywriter and copyediting Project management Exceptional writer MotivaExcellent communicator Strong proposal writer New program and promotion implementation Team player Decisive problem solver Deadline-driven Event Planning & Coordination Customer service-focused Relationship building expert Copywriter and copyediting Project management Exceptional writer MotivaExcellent communicator Strong proposal writer New program and promotion implementation Team player Decisive problem solver Deadline-driven Event Planning & Coordination Accomplishments • Secured feature article in North Dallas Gazette. •Interviewed in the Kenexa RPO COE Video Experience March 2012 to Current Company Name City , State Media / Advertising Coordinator •Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Revised campaigns in response to feedback from the creative director, account team and clients. Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Developed copy and concepts for packaging, in-store collateral, video scripts, digital storytelling, print advertising, seasonal collections, shows, events and promotions. •Monitor and audit job postings and advertising placements to follow internal compliance requirements Manage and troubleshoot any issues arising while recruitment campaigns are in progress Maintain relationships with clients, advertisers, third-party vendors, and internal departments Work with account executives to determine client needs and budget Managing the production of digital and print communication materials including sourcing, managing, and maintaining vendor relationships. •Coordinate trainings, trade shows, and interview events Track advertising budget and coordinates with the accounting department for invoice issues Copywriter creatively contributing to Ad copy to encourage candidate traffic to meet client's need. •Proofread copy and obtain management approval for all content for all job postings, job fair advertisement. •Ensures the style and content is in harmony to the hiring goals, in addition to the company's brand. •Responsible for social media engagement initiatives to maximize social networking for our client's account. June 2010 to March 2012 Company Name City , State Senior Coordinator Responsible for launching new accounts and administrating interview processes that resulted in candidate interviews and offers Acted as a liaison to clients, HR business partners, staffing consultants, recruiters, talent acquisition team and the Candidate Care Center Team. Conducted candidate reference checks Responsible for launching new accounts and administrating interview scheduling Worked independently on accounts with minimal supervision with interview scheduling and offers. Detail Oriented in scheduling travel and interviews for candidates Led the Call Center roll-out training class. Led and contributed to the Mission Statement Committee for the Kenexa Candidate Care Center Represented the Candidate Care Center in prospective client interviews Led and participated in Kenexa Career Fairs (UTD and Kenexa-Frisco office). September 2008 to February 2009 Company Name City , State Human Resources Administrator Provided professional employee communication while supporting HR generalist and managers with performance management and improvement tracking through Microsoft Excel spreadsheet Maintained proper processing and maintenance of employee files and records retention Set up employee orientation, development, and training logistics and recordkeeping Communicated quality customer service and problem resolution in the administration and organization of training and staff meetings, employee training classes and workshops Modified HR administrative payroll policies and procedures, payroll distribution Assisted HR generalists with termination processing, exit interviews and job postings Provided contributions approved by Human Resources manager to local community organizations, events and charity services 7-11 Corporation (Corporate Retail. September 2008 to February 2009 Company Name City , State Materials Management Assistant Corresponded with domestic and international vendors and distributors in efforts to aggressively monitor the timely delivery of products. Generated and manipulated daily, weekly and monthly Microsoft Excel spreadsheet reports of financial logistics. Generated and verified purchase orders and assisted with inventory management. Produced and reconciled invoices with accounts receivable and payable departments during close out and for month end reports. June 2006 to January 2008 Company Name City , State Merchandise Business Associate Processed new items and current product introduction for distribution throughout National and Canadian stores to meet specific time deadlines. Worked to ensure that new and existing product were accurately processed in system to meet needs of the retail stores and for the production of sales and inventory results Met weekly with distributor representatives to communicate monthly and weekly goals of new and re-introduction items that need to be set up in system Corresponded with field consultants with pricing issues and new product developments Maintained the MBS TEAM Daily Kickoff newsletter Coordinated monthly team building events Authorship If Dr. Martin Luther King Jr., Were Alive Today, What Would His Dream Be. 2009 Working With Class""- 2011 Continuous Learning Presentations Working with Class, Kenexa Corporation, 2011 Diversity in the Workplace, Kenexa Corporation, 2011 Building Relationships, Kenexa Corporation, 2010 Account Introduction, Kenexa Corporation, 2010. Education May, 2009 Collin County Community College State Associates of Arts March, 2017 Southern New Hampshire University State Bachelors of Arts : Communications / Public Relations Skills accounting, accounts receivable, administrative, Adobe, advertising, Ad copy, AS400, budget, BI, Business Objects, Call Center, content, Copywriter, client, clients, customer service, delivery, Detail Oriented, financial, hiring, Human Resources, HR, inventory management, inventory, team building, logistics, Lotus Notes, Managing, materials, meetings, Microsoft Excel, Microsoft Office Suite, office, Outlook, networking, newsletter, Oracle, payroll, performance management, policies, Presentations, pricing, problem resolution, processes, progress, quality, QuickBooks, recruitment, Retail, Retek, sales, SAP, scheduling, spreadsheet, staffing, supervision, trade shows, employee training, troubleshoot, Vantive, workshops ",DIGITAL-MEDIA " MANAGER, ADVISORY, PERFORMANCE IMPROVEMENT Career Overview Experienced Solution Architect and System z Mainframe Technology Evangelist with over 12 years of IT industry experience focusing on large Banking & Financial Services and Government clients across ASEAN region. Proven record of constantly delivering high performance and result oriented professional with exceptional management and consultative selling skills. Demonstrated ability to work independently or as a team player in various projects. Fast Learner – Good Analytical - Innovative - Goal-Oriented - Flexible Recent Accomplishments Over-achieving the ASEAN sales goals for IBM software every year by closing high values deals e.g. Core system modernization, integrations and new workload for banking and government clients and awarded the IBM Hundred Percent Achievement Club. Awarded the Sales Eminence Award for being the top high performer by demonstrating technical leadership in delivering new and complex high quality solution to clients in response to varying business requirements to many large customers in ASEAN resulting in various high value deals closure and growing IBM solution footprint in ASEAN. Consistent Top High Performance rating every year in IBM. Awarded the Outstanding Technical Achievement Award for outstanding competitive wins with IBM solution including competitive takeout in various accounts ASEAN. Achieved the IBM Certified IT Specialist certification in 2012. Able to build long term client relationship and became trusted adviser to clients and has engaged with IT and C-level leaders to influence clients to adopt IBM solutions leading to improved and successful client in meeting business needs. Successful projects including new Core system modernization and integration, replacement and revamp in addition to various banking and government new business initiatives. Work Experience 10/2014 to Current Manager, Advisory, Performance Improvement Company Name － City , State GST implementation project in RHB Group in Malaysia 05/2008 to 10/2014 Client Solution Architect, IBM Software Group, ASEAN Company Name － City , State Focus on driving new solution/workload in key account for sales closure by working with clients to understand their business requirements and propose IT solutions to address them as well as oversee the delivery of the proposed solution. Provides overall technical responsibilities for the success of the solution design and construction specializing in enterprise modernization and integration of legacy systems and middleware solutions like ESB, BPM, Cloud Computing and Mobility for Financial Services and Government customers across the ASEAN region. Proven record of closing high value deals in large accounts with consistent year-to-year revenue growth for IBM Software. Experience in working with clients to run presentations/demos/POCs and workshops including performance assessment, system healthcheck, integration architecture workshops by analyzing and developing standards/recommendations and architectural governance and best practices for customers to improve their core system availability and optimization for cost savings resulting in many large deals closure. Specialties: SOA, Enterprise Application Integration (EAI), BPM, Cloud, Mobility, WebSphere, Rational Enterprise Modernization, DevOps, Core Banking, Capacity Planning and System z upgrade, System z (Mainframe) OS - z/OS, Linux, CICS and Solutions Architecture 05/2007 to 05/2008 Core Banking Consultant Company Name － City , State Provided technical leadership on Core Banking business processes and requirement for success of the development, maintenance and implementation of ICBA for banking customers. ICBA is a full fledged web-based core banking systems utilizing open systems technologies like J2E and Oracle and IBM solutions. Designed enhancement and prepared functional requirements specification and ensured solution delivery based on banking systems' best practices and provide support to banking customers in area of Deposit/ Trade Finance/ Treasury/ Remittances/ GL modules of ICBA 06/2003 to 01/2007 System Analyst Company Name － City , State Responsible for developing and application design of new projects and maintenance of Core Banking system running on the mainframe system. Specialized in Core Payment Systems – SWIFT, RENTAS, Interbank GIRO, and Inward and Outward Cheque Clearing. Implemented new major projects include Foreign Bills Collection / Mobile Banking. Team lead for new Auto Payments System project. Worked on projects and service modification for both online and batch applications. Tasks involved were analysis, research, estimation, coding, testing and documentation with strict adherence to system standards. Part of the New Core Banking Replacement project team. Constantly evaluates different vendors system and functionality. Knowledgeable in new technologies i.e. SOA, integration of multiplatform systems, best practices in banking systems. Involved in gathering requirements and evaluation in RFI and RFP process of New Core Banking replacement project involving proposal from i-Flex / Infosys / TATA / Temenos and Silverlake. Worked closely with user departments, troubleshooting problems and designing new or improved applications and initiated problem determination analysis model to identify problems and provide solutions on Core system. Constantly reviewed users specifications, analyzed and responded to their business requirements by preparing solutions. Constantly performing study and research and providing innovative ideas and new technology advances to improve payment systems in area of flexibility, scalability and connectivity, process flow of systems and for system and application tuning. My knowledge and experience of various IBM and CA tools and MVS Utilities-DFSORT/ICETOOL, DFSMS) allowed me to be a major contributor toward the success of Maybank IT initiatives to improve time to market for new product implementation. Organized and coordinate trainings for Maybank Technical staffs and managed focus groups to perform study and research core banking applications. Staff productivity, exposure and learning have been improved. Skills 11 years of experience in System z and distributed applications development on z/OS, Programming languages : COBOL, PL/I, PL/SQL , EGL, Databases - DB2, Oracle, IDMS/ADSO, MQ and Enterprise Connectivity - ESB, Message Broker, Business rules and events, Business Process Management, Mobile and Cloud, Middleware - WAS, CICS Specialize in IBM software focusing on IBM Rational and WebSphere solutions – RDz, RAA, RBD-EGL, RTCz, Quality Management and skilled in area of CICS Modernization , Web 2.0, SOA, Mobility, BPM, Business Rules Management Education and Training 2003 Bachelor of Science in Computer Science : Majoring in Software Engineering University of Malaya － State , Malaysia Graduated with CGPA of 3.43 of 4.00 with Dean's List ",BANKING " ENGINEERING TECHNOLOGIST Summary To obtain a position within an organization that utilizes my skill set to continuously add vale and achieve best-in-class results Skills Profile More than 10 years of successful experience in data analyzing, administrative and customer service roles with recognized strengths in account maintenance, problem-solving, thoroughness and extreme attention to detail Efficient in self-motivating, prioritizing, multitasking, meeting deadlines and working in independent capacity or as part of a team Proficient in Microsoft Office programs, OpenWells, Spotfire, SAP, Concur, QuickBooks and Adobe Ability to train, motivate and supervise while also being able to delegate to appropriate support roles in a professional and constructive manner Keen on picking up on new experiences and learning quickly from others about the demands of the job Skilled at analyzing and assessing data while then presenting it in an efficient and conclusive manner Excellent coordinating skills, ranging from event planning, logistics coordinating and managing correspondences Experience Engineering Technologist Dec 2016 to Current Company Name － City , State Sr Administrative Assistant/Technologist Jun 2014 to Dec 2016 Company Name － City , State Assistant Office Manager Mar 2010 to Dec 2010 Company Name － City , State Managed Sales team as well as Dispatch Team Knowledgeable of the many forms of transportation procedures Responsible for training new employees, supervising and scheduling, along with delegating tasks Main focus was to build and maintain good relationships with customers and carriers to ensure prosperous business. Dispatch Assistant Sep 2007 to Jan 2010 Company Name － City , State Job included data entry, scheduling, dispatching, updating websites, phone screening and effective communication with colleagues, customers and drivers Enable enhancement of communication in multiple forms, on top of time management Utilized computer programs such as Outlook, Word, Excel, Publisher, PeopleNet and FreightLink. Bartender Mar 2006 to Oct 2009 Company Name － City , State Primary focus geared towards quick and efficient mixology and customer service to the bar patrons Managed the bar alone, focusing on maintaining a good atmosphere Handled cash and credit card sales, along with doing closeouts at the end of each shift Other duties involved placing orders, checking inventory and bar upkeep. Education and Training Bachelor of Science , Sociology Business Management December 2006 Purdue University － City , State Sociology Business Management 4 Softball Scholar, Dean's List recipient Interests Volunteered in Kenya for Simiyu House organization Volunteered in Peru for the Peruvian Hearts program Skills credit, customer service, data entry, dispatching, drivers, focus, forms, inventory, Excel, Outlook, Publisher, Word, quick, Sales, scheduling, supervising, phone, time management, transportation, websites Additional Information Activities Volunteered in Kenya for Simiyu House organization Volunteered in Peru for the Peruvian Hearts program ",ENGINEERING " SR. CAMPUS RECRUITER Summary Solutions and results driven professional with over 10 years of high volume recruitment experience across multiple disciplines and industries. Recognized and known for commitment to excellence and delivering high quality service. Highlights Full Life-Cycle Policy Development Organization and Project Management Social Media Recruiting Behavioral Interviews EEO and OFFC Competent Profitability Analysis Skype and Adobe Connect Interviews Manage and Facilitate University Information Session Metrics Reporting SWOT Analysis CRM Proficient Pre-screening Reference and Background Coaching and Supervision Virtual Recruitment Facilitate and Manage Open House Events 80% Peak Season Travel Recruitment Planning Experience Sr. Campus Recruiter August 2009 to April 2016 Company Name － City , State Utilize social media, referrals, marketing materials, university recruitment, information sessions, open house and virtual events for applicant sourcing and pipeline Create and monitor key metrics for applicant tracking, admissions, and student yield utilizing DMAIC model Perform cost and profitability analysis and functional cost reporting to support recruitment budget Managed and maintained an annual budget of $300,000 to $335,000 for recruiting, marketing, awards, events and travel assignments Write and update recruiting policies as needed Develop local and regional recruitment and travel for the southeast (NC, SC, VA, WV, FL, TN, GA) Lead Recruiter (Seasonal) March 2015 to August 2015 Company Name － City , State Manage full cycle recruiting, hiring, marketing and placement of teachers, Instructional Coaches and Instructional Assistants throughout Charlotte Mecklenburg County ""Read to Achieve"" summer program. Track metrics related to recruiting (e.g., candidates yielded by each source, time to hire, etc.) to evaluate various strategies and improve hiring efficiency Lead a team of 3 recruiters and 1 recruiting coordinator Sr. Recruiter October 2007 to March 2009 Company Name － City , State Managed all phases of recruitment, including defining hiring management needs and posting available positions Utilized job boards, referrals, 3rd party vendors, advertisements, and open house events for candidate sourcing and pipeline Supported and managed a monthly 200 requisition load for a multi-level call center environment with a 20-day TTF goal for: Sprint, Sealy, Aetna and AT&T BU's Created and monitored key metrics regarding staffing cost/efficiency, TTF, recruiting agency effectiveness and diversity hiring needs utilizing DMAIC model Conducted interviews, reference and background checks on all job applicants Maintained and managed a recruiting budget of $7,000 for brand awareness, travel and events Employment Specialists September 2004 to October 2007 Company Name － City , State Maintained and supported a workbench of 100-150 requisitions (exempt and non-exempt) within the southeast, and southwest areas of the country with a 30>60>90 TTF goal Prepared and reviewed background and drug screens and processed offer acceptance Drafted job descriptions and created new job classifications Pre-screened job applicants, and coordinated weekly travel itineraries for applicant interviews Performed employment, background and reference checks Effectively coach hiring managers on applicant tracking in PeopleSoft Education MA : Human Resources , 2004 Webster University － City , State Human Resources BA : Education , 1997 South Carolina State University － City , State Technical Skills Microsoft Office: Word, Outlook, PP, Excel, Vurv, Taleo, Banner, Brass PeopleSoft, HireExpress, SAP & HRIS Policy, and FMP ",BPO " BUYER/PLANNER Summary Detail-oriented, analytical-thinking, trilingual individual, with exceptional problem-solving skills looking to obtain an internship or full-time position that will allow me to utilize my education and work experience while gaining valuable work experience in a team-oriented work environment. Education and Training Bachelor of Science : Petroleum Engineering , Jul Texas A&M University － City , State Petroleum Engineering [Number] GPA Skills Solid Works, CAD, Matlab and MS Office Process Implementation Languages English, Portuguese, Spanish) Experience Buyer/Planner May 2016 to Current Company Name － City , State Plan and execute forecasting strategies for mass production planning. Collaborate with cross-functional groups including Engineering, Shipping/Receiving, Purchasing, and Sales. Negoatiate proposals for potential suppliers, including quantitative and qualitative research. Obtain documents, clearances, certificates, and approvals from local, state and federal agencies. Work closely with Production to convert weekly plan into daily work center schedules that manage constraints of manpower, equipment and optimize costs. Logistics Analyst February 2015 to May 2016 Company Name － City , State Managed ERP system to monitor the status of incoming materials. Released work orders to the production floor as inventory became available. Coordinated expedited shipping orders request with Production Manager. Interacted with cross-functional teams like sales, production, and the executives. Analyzed incoming requisitions and shortages reports for quality, specification, pricing and delivery requirements. Translated business needs and priorities into actionable logistics strategies. Warehouse Executive February 2011 to January 2015 Company Name － City , State Represented the Operations Group in receiving all Inventories from Vendor deliveries. Participated in joint receiving and inspection of all Shipyard Spare Parts deliveries and liaise closely with the Procurement Team on scheduled deliveries. Utilized Maximo system to electronically track inventory flow, bin storage, and reconcile inventory. Ensured Warehouse was kept in a safe and efficient manner with Inventory properly labeled and sorted for easy identification and picking. Supervised periodic stock-take and conducted investigation for any discrepancies. Carried out the daily issuance of Tools & Inventory to shipyard personnel base on Inventory requests and Work Orders. Monitored Stock Levels and reordered Inventory when low. Ensured Inventory is stored in accordance with best practices and chemical storage complies with GHS Classification. Skills CAD, delivery, English, ERP, forecasting, functional, inspection, Inventory, leadership skills, logistics, materials, Matlab, MS Office, personnel, Portuguese, pricing, Procurement, Production Manager, proposals, Purchasing, qualitative research, quality, Fast learner, Receiving, Sales, Shipping, Solid Works, Spanish, specification, Strategy & Planning, Supply Chain ",APPAREL " FINANCIAL EDITOR ASSISTANT Summary Strong motivated graduate student who's pursuing master's degree in Finance. Seeking an entry level internship in financial area that can utilize financial analysis skills and enhance practical experience. Honest, persistent, adaptable, and a quick learner. Passion in financial analysis and financial service related works. Highlights Financial modeling Superior time management Self-motivated professional Advanced computer proficiency (both PC and Mac) MS Office Suite Sales and marketing Quick learner Experience Financial Editor Assistant 10/2013 to 01/2014 Company Name City , State Analyzed the public opinion by follow-up and study abroad macroeconomic situation       Sorted the context of major events in domestic and international Explored historical data and related data of the specified topic then implemented preliminary analysis under the guidance of research director Customer Manager Assistant 06/2013 to 09/2013 Company Name City , State Researched beneficial financing opportunities and made recommendations to customers Assisted in created release and project plans and established stakeholder expectations Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.  Customer Manager Assistant 03/2013 to 06/2013 Company Name City , State Assisted customers with complex loan application and s orted an average of $1 million mortgage loan applicants per month Performed daily maintenance of the loan applicant database Assisted in analyzing applicants' financial status, credit and property evaluation to determine feasibility of granting loans Assisted in writing financial analysis reports of commercial real estate, borrower's financial statements, lease reviews and market research Accounting Assistant 09/2012 to 01/2013 Company Name City , State Assisted in performing debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions District Manager(Part-Time) 10/2010 to 10/2011 Company Name City , State Identified prospective customers and performed an average of 20 visits per day Planned and executed regional sales improvements, updating the company's approach to marketing, presentations and territory establishment Managed a regional sales staff of 30 members. Accomplished quarterly sales task of nearly 5,000 items, ranking top one in seven districts of the city Education Master of Science : Finance June 2016 Illinois Institute of Technology City , State , US GPA: Recipient, Stuart School of Business Merit-Based Scholarship Coursework in Math with Financial Application, Statistical Analyze in Financial Markets, Financial Modeling, Valuation/Portfolio Management, Futures/Option/OTC Derivatives, Financial Statement Analysis Bachelor of Science : International Economics and Trade 2014 Central South University of Forestry and Technology (CSUFT) City , State , China GPA: Recipient, Honor Scholarship *top 8%* Coursework in Micro & Macro Economics, International Finance, Business Accounting, Financial Budget, International Marketing, International Business Skills Language: Proficient in Chinese, Fluent in English  Office: Microsoft Word, Excel, PowerPoint, Prezi Programming: VBA Additional Information Stuart Investment Group of Illinois Institute of Technology Member Chicago, IL.  Oct. 2014 – Now Executed research and calculation on promising stock to pitch to investors America Society for public administration 2015 Annual Conference Volunteer Registration Desk & Reporter Chicago, IL.   Mar. 2015 Confirmed attendees' registration and c hecked daily messages and updated messages about conference Composed more than 500 word summary of the major events and activities of the conference day   Recorded sessions and obtained video testimonials from attendees  AIESEC   Member Chang Sha, China. Oct.2012 – Mar.2013 Recommend outstanding international candidates of internship to enterprises in Hunan Established cooperation relationship with 15 companies      ‘Torch of heart' Public Project Promoter  Chang Sha, China. Jul.2012 – May.2014 Established program and got sponsorship from government and associations Implemented program among 17 universities and recruited  over 120 university students volunteers Established connection with 6 schools in poor areas Student Union of Central South University of Forestry and Technology Vice President Chang Sha, China. Apr.2011 – Apr.2013 Managed two departments. Guided the two departments planed, ,conducted and advertised a series of program, such as Civic party; Sports competition; Debate competition etc.   Awarded as one of the Best Student Union among 21 competitors in university     ",BANKING " HR COORDINATOR Summary To obtain a challenging career in the human resource field where I can utilize my capabilities and experiences to achieve goals as well as my personal development. Highlights I have great knowledge of fax machines, printers, copiers, and computers. I type about 45 wpm with a great accuracy I also have Microsoft Word, Excel Access and PowerPoint experience Experience HR Coordinator February 2015 to Current Company Name － City , State Managed communication regarding employee orientation and open enrollment for benefits. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Explained human resources policies and procedures to all employees. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Selected and interviewed candidates for all available positions. Assessed employee performance and issued disciplinary notices. Worked on 401(k) administration, FMLA and workers' compensation claims and benefits. Managed over  70 personnel files according to policy and federal and state law and regulations. Generated employee tracking reports each month. Managed communication regarding employee orientation and open enrollment for benefits. Organized employee schedules, department phone lists and business card orders. Ran queries and reports through the ADP system. Drafted department-specific employee announcements. Created social media initiatives for new employee search strategies. Completed all work with a 95% rate of accuracy. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Completed payroll processing from start to finish for more than  65 employees. ​ ​ Payroll/Staffing Coordinator June 2012 to Current Company Name － City , State Maintains personal employment files Process payroll and set up E-time for employees Reconcile payroll journals and time cards Maintain and manage PTO balances Full On boarding function and recruiting duties Maintain OSHA logs and file workers compensation claims Employee relations liaison with client and supervisors Track and manage the credentials for an employee to maintain compliance Coordinate staffing needs to meet the organization's requirements Monitor overtime accumulation and attendance of employees Manage & facilitate the orientation process Provide facility tours and tests to candidates and newly hired employees Conduct competency checks on new and existing employees. Tax Clerk/Secretary August 2007 to June 2012 Company Name － City , State Creates control logs Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required. Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office. Data entry. General Appraisal/Data Entry Clerk November 2006 to July 2007 Company Name － City , State Routing (associates field cards with appropriate maps in rational sequence for field work Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required. Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office. Customer Service Rep January 2005 to January 2006 Company Name － City , State Received cash from customers and employees in payment for goods and services, and recorded amounts received. Made change, cashed checks and issued receipts and tickets to customers. Recorded amounts received and prepared reports of transactions. Read and recorded totals shown on cash register tape and verified against cash on hand. Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. Compiled reports, such as cash receipts, guest-bill charges and maintained high standards of excellence and sales. Provided information regarding activities and location of departments, offices and employees within organization Answer phones, use of computers, copiers, printers, faxes as needed. Education AS : Business Management , Present Albany State Technical College Business Management Skills cash receipts, cash handling, cash register, client, customer service, Data entry, direction, Employee relations, faxes, fax machines, hiring, inventory, mailing, Access, Excel, mail, Office, PowerPoint, Microsoft Word, payroll, Process payroll, copiers, printers, Read, Receptionist, recruiting, Routing, sales, scheduling, staffing, take messages, answer phones, phone, type, 50 wpm ",HR " SPECIAL INVESTIGATIVE UNIT I Summary Energetic and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge in identifying elements of fraud. Highlights Claims file management processes Insurance fraud expertise Interviewing techniques Database management Strong interpersonal and communication skills Self-directed Report writing Analytical Team player Critical thinker Accomplishments Promoted to Claims Special Investigator within 1 month of initial claims handling. Audit scores consistently exceeded expectations and successfully maintained the highest audit scores within the Special Investigations Unit. Experience Special Investigative Unit I February 2013 to February 2015 Company Name － City , State My primary mission has been to detect, deter and defeat insurance fraud. Worked closely with management in various departments and assist in making coverage decisions with a focus on thoroughness, quality, cost control and mitigation of future risk. Conducted interviews, gathered detailed information and completed field investigations. Developed connections with local fraud bureaus, district attorneys' offices and professional associations. Worked with house counsel in preparing cases for legal purposes. Train claims adjusters in identifying fraud and working closely with them in addressing coverage issues and red flags. Example of typical investigations: theft, fire, vandalism, personal injury protection (first party medical payments), third party bodily injury, rate evasion, material misrepresentation at application, out of state losses and staged losses. Worked an intense case load in a high pace environment and had to quickly become familiar with policies in the following states: Pennsylvania, New York, Connecticut, Illinois, Texas, South Carolina and Georgia. Share intelligence with other fraud investigators and entities, including regularly attended conferences and seminars addressing current trends and methods for combating potential fraud. Field Adjuster II/ Claims Special Investigator October 2010 to February 2013 Company Name － City , State Investigate coverage and liability for personal auto policies. My performance was such that within one month of general claims handling, I was promoted to Claims Special Investigator, given the responsibility of handling the most sensitive files, often of a suspicious nature. Reduced loss ratios through fair and prompt processing of claims. Conducted interviews, gathered detailed information and completed field investigations. Mentored new members of the claim staff. Recommended settlement offers and negotiated payment arrangements. Obtained all necessary information to complete proper evaluation of injury claims. Drafted statement of loss to summarize damages, payments and underlying policy coverage. Individually responsible for a high volume of work in an intense, fast paced environment working directly with management in resolving all issues related to the claim. Manage time and work load between the office and the field. Investigating residency, employment, automobile history, narratives given by interviewees, inspecting vehicle damage Routinely handling theft, fire, vandalism, questionable losses & other complex files. Warehouse Manager August 2009 to January 2010 Company Name － City , State Supervised material flow, storage and global order fulfillment. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Operated Visual 2000, Fedex Ship Manager and UPS WorldShip shipping systems efficiently and accurately. Oversaw the completion of highly detailed, custom orders up to bulk product shipping. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Telemarketing, cold calling new clients and following leads -utilized ms Excel, ms Word, and email. Operations Manager July 2006 to August 2009 Company Name － City , State Executive position. Key member of operations staff and event planning. Managed and operated day to day activities of the warehouse and janitorial staff. Instrumental in event planning by providing supply options that solved logistic and aesthetic issues. Evaluated operational records and made scheduling adjustments to maximize efficiency. Created and implemented all of the systems of organization for sending and receiving. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Worked independently, had to think quickly on my feet and constantly solve evolving problems. Independently pulled and completed work orders with on the fly adjustments. Routinely planned out my schedule two weeks in advance. Conducted monthly, quarterly and yearly inventories of warehouse stock. Education Continuing Education : 2012 Kaplan Continuing education through Infinity Insurance. Bachelor's degree : Fine Arts , 2005 Pennsylvania Academy of Fine Arts － City , State Fine Arts 2001 Hussian School of Art － City , State Four year commercial art school, transferred after two years to PAFA High School Diploma : 1999 Woodstown-Pilesgrove High School － City , State Additional Achievements Founder and Owner of Warrior Class LLC Certified Instructor in Israeli Krav Maga ",APPAREL " TEACHER Professional Summary Master teacher looking for new role and Industry. I'm looking to leverage the valuable skills, knowledge, and experiences as a teacher to advance a new client or organization in an executive or leadership position. Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, and Planning Work History Teacher , 08/2014 to Current Company Name – City , State Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations Uses information about individual students' academic strengths, needs, and progress in planning Designs activities to engage students in cognitively challenging work aligned to standards Uses resources that will promote high levels of learning and student engagement in classroom environment Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student Fostered team collaboration between students through group projects for Mathematics, ELA, and History Evaluates performance of subordinate personnel Robotics and Design Instructor , 08/2012 to 09/2014 Company Name – City , State Provided clear informative lectures on working with Robotics kits, programming, and theory Increased educational expertise and knowledge of design by participating in instructor-oriented workshops Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work Executive Advisor , 08/2015 to Current Company Name – City , State Portfolio management realizing 20-25% annually over 5 year period Research and Analytics Provide relocation services for client's and their families Take clients though Time and Asset Restructuring System Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events Planned and launched large-scale events that boosted revenue by 15% Implemented process improvements to automate office operations, including record tracking and mobile apps Improved office efficiency by effectively managing internal communications and correspondence Maintained work structure by drafting work contracts Education M. Ed : Teaching , 2016 University of California - Los Angeles - City , State Master's degree Elementary Education and Teaching Bachelor of Arts : Psychology , 2003 The University of New Mexico - City Studio Arts Santa Monica College - City , State Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, and Planning Work History Teacher , 08/2014 to Current Company Name – City , State Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations Uses information about individual students' academic strengths, needs, and progress in planning Designs activities to engage students in cognitively challenging work aligned to standards Uses resources that will promote high levels of learning and student engagement in classroom environment Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student Fostered team collaboration between students through group projects for Mathematics, ELA, and History Evaluates performance of subordinate personnel Robotics and Design Instructor , 08/2012 to 09/2014 Company Name – City , State Provided clear informative lectures on working with Robotics kits, programming, and theory Increased educational expertise and knowledge of design by participating in instructor-oriented workshops Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work Executive Advisor , 08/2015 to Current Company Name – City , State Portfolio management realizing 20-25% annually over 5 year period Research and Analytics Provide relocation services for client's and their families Take clients though Time and Asset Restructuring System Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events Planned and launched large-scale events that boosted revenue by 15% Implemented process improvements to automate office operations, including record tracking and mobile apps Improved office efficiency by effectively managing internal communications and correspondence Maintained work structure by drafting work contracts ",TEACHER " CONSULTANT Professional Summary Health care Administrative Assistant with 3 years of experience Experience in the health field for 5+ years Allocated monthly budget of $1000 for Muslim Students Association's planned activities Organized fundraising events with the supervision of the Event coordinator at Wing's Program Skills Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS Planning and development Strategic decision making Fluent in English and Urdu, Functional in Spanish Data Management Excellent communication skills Time management Conflict resolution Work History Health Revenue Specialist , 02/2019 to Current Company Name – City , State Developed work plans to meet business priorities and deadlines. Devised strategies to improve organization efficiency and optimize group management. Kept detailed records of project progress, discrepancies and other funding. Understood fee schedule and terms for all contracts which invoices are submitted. Verifies drugs and services are properly authorized and proper documentation is on file. Assists training new team members and providing input for the team. Communication with team members, intake, pharmacy, insurances, and management. Analyzing trends to solve complex issues. Administrative Assistant , 10/2017 to 12/2018 Company Name – City , State Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers. Communicated with patients, visitors, and staff to ensure that all needs were being met. Worked extensively with electronic medical records. Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance. Created PowerPoint presentations for business development purposes. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Internship , 06/2016 to 08/2016 Company Name – City , State Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured. Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Shadow physicians and nutritionists regularly. Organize annual fundraising dinner to sustain free clinic's daily operations. Answered telephone inquiries from clients, vendors and the public. Performed tasks such as taking vitals, primary and secondary assessments. Administrative Assistant , 05/2015 to 08/2016 Company Name – City , State Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors. Participated in marketing and outreach and other visibility efforts, as requested. Education Bachelor of Science : Community Health , 2017 University Of Illinois At Urbana-Champaign - City , State Elected to Vice President for Pakistani Students Association in 2016 Elected to Fundraising Chair for Muslim Students Association in 2016 Coursework in Health Planning, Health Administration and Health Finances, Health Data Analysis, Macroeconomic Principles, and Healthcare Systems 2018 College Of DuPage - City , State Coursework in Emergency Medical Technician, Statistics and Medical Terminology Skills Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS Planning and development Strategic decision making Fluent in English and Urdu, Functional in Spanish Data Management Excellent communication skills Time management Conflict resolution Work History Consultant , 06/2018 to 12/2018 Company Name – City , State Developed work plans to meet business priorities and deadlines. Devised strategies to improve organization efficiency and optimize group management. Kept detailed records of project progress, discrepancies and other funding. Supported clients with business analysis, documentation and data modeling. Collaborated with clients to develop and shape budgets, processes, business intelligence and strategies. Intern , 10/2017 to 05/2018 Company Name – City , State Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers. Communicated with patients, visitors, and staff to ensure that all needs were being met. Internship , 06/2016 to 08/2016 Company Name – City , State Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured. Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Shadow physicians and nutritionists regularly. Organize annual fundraising dinner to sustain free clinic's daily operations. Answered telephone inquiries from clients, vendors and the public. Performed tasks such as taking vitals, primary and secondary assessments. Administrative Assistant , 05/2015 to 08/2016 Company Name – City , State Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors. Participated in marketing and outreach and other visibility efforts, as requested. ",CONSULTANT " HR SPECIALIST, US HR OPERATIONS Summary Versatile media professional with background in Communications, Marketing, Human Resources and Technology.  Experience 09/2015 to Current HR Specialist, US HR Operations Company Name － City , State Managed communication regarding launch of Operations group, policy changes and system outages Designed standard work and job aids to create comprehensive training program for new employees and contractors Audited job postings for old, pending, on-hold and draft positions. Audited union hourly, non-union hourly and salary background checks and drug screens Conducted monthly new hire benefits briefing to new employees across all business units Served as a link between HR Managers and vendors by handling questions and resolving system-related issues Provide real-time process improvement feedback on key metrics and initiatives Successfully re-branded US HR Operations SharePoint site Business Unit project manager for RFI/RFP on Background Check and Drug Screen vendor 01/2014 to 05/2015 IT, Marketing and Communications Co-op Company Name － City , State Posted new articles, changes and updates to corporate SharePoint site including graphics and visual communications. Researched and drafted articles and feature stories to promote company activities and programs. Co-edited and developed content for quarterly published newsletter. Provided communication support for internal and external events. Collaborated with Communication team, media professionals and vendors to determine program needs for print materials, web design and digital communications. Entrusted to lead product, service and software launches for Digital Asset Management tool, Marketing Toolkit website and Executive Tradeshows Calendar. Created presentations for management and executive approval to ensure alignment with corporate guidelines and branding. Maintained the MySikorsky SharePoint site and provided timely solutions to mitigate issues.     Created story board and produced video for annual IT All Hands meeting. 10/2012 to 01/2014 Relationship Coordinator/Marketing Specialist Company Name － City , State Partnered with vendor to manage the in-house advertising program consisting of print and media collateral pieces. Coordinated pre-show and post-show activities at trade shows. Managed marketing campaigns to generate new business and to support partner and sales teams. Ordered marketing collateral for meetings, trade shows and advisors. Improved, administered and modified marketing programs to increase product awareness. Assisted in preparing internal promotional publications, managed marketing material inventory and supervised distribution of publications to ensure high quality product output. Coordinated marketing materials including brochures, promotional materials and products. Partnered with graphic designers to develop appropriate materials and branding for brochures. Used tracking and reporting systems for sales leads and appointments. 09/2009 to 10/2012 Assistant Head Teller Company Name － City , State Received an internal audit score of 100 %. Performed daily and monthly audits of ATM machines and tellers. Educated customers on a variety of retail products and available credit options. Consistently met or exceeded quarterly sales goals Promoted products and services to customers while maintaining company brand identity ·     Implemented programs to achieve and exceed customer and company participation goals    Organized company sponsored events on campus resulting in increased brand awareness ·     Coached peers on the proper use of programs to improve work flow efficiency Utilized product knowledge to successfully sell to and refer clients based on individual needs Promoted marketing the grand opening of new branch locations to strengthen company brand affinity ·     Organized company sponsored events resulting in increased brand awareness and improved sales ·     Coached peers on the proper use of programs to increase work flow efficiency Senior Producer - 2014 SHU Media Exchange Company Name － City , State Planned and executed event focusing on Connecticut's creative corridor, growth of industry and opportunities that come with development. A  panel of industry professionals addressed topics related to media and hosted a question and answer session for approximately 110 attendees. Following the forum, guests were invited to engage in networking and conversation at a post-event reception. Education 2014 Master of Arts : Corporate Communication & Public Relations Sacred Heart University － City , State 2013 Bachelor of Arts : Relational Communication Western Connecticut State University － City , State Skills Adobe Photoshop, ADP, Asset Management, branding, brochures, content, Customer Care, Final Cut Pro, graphics, graphic, HR, Illustrator, InDesign, Innovation, inventory, Lotus Notes, marketing, marketing materials, marketing material, materials, Microsoft Office, SharePoint, newsletter, presentations, process improvement, Project Management, promotional materials, publications, Quality, real-time, Recruitment, reporting, RFP, sales, stories, Employee Development, video, web design, website, articles ",HR " BEHAVIORAL HEALTHCARE HELP LINE AND PSYCHIATRIC EMERGENCY TEAM SUPERVISOR Professional Overview Seasoned Licensed Clinical Social Worker dedicated to providing high quality, compassionate, and effective care in role of psychotherapist, educator, and manager. License LCS 18224                                         Core Qualifications Clinical acumen Multicuturally competent psychotherapist Clinical supervision Client-centered care Quality care focused Service oriented Committed to personal and professional growth Strength based management style Program development, design, training Quality review and process improvement Rapport building Contract, Criminal, Tort, Probate law familiarity   Education Glendale College of Law City , State University of Southern California City , State Master of Social Work Graduated with honors California State University, Northridge City , State Bachelor of Arts : Psychology Graduated with honors, member of Psi Chi, Golden Key National Honor Society, Tau Alpha Epsilon Honor Society Accomplishments Clinical Established and operated private practice for 10 years Documentation Documentation Influenced creation, design, and reporting fields of patient charting system Created, implemented system of documentation that resulted in 95% quality assurance scores for several consecutive years Quality Standardized chart documentation Developed telephonic, documentation, performance indicators ?Training Wrote training manual and organized resource material Developed curriculum, taught, and modeled desired skill/outcome Provided electronic medical record navigation and documentation training ?  Marketing Increased referrals via Physician Liaison Program, Elder Law attorneys, primary care physicians, psychiatry and addiction medicine providers, law enforcement, EAP providers, community Workflow Planning Implemented new work processes which increased efficiencies and productivity Computer Skills Proficient: Epic, Word, Lotus, Interqual, NICE, Symposium, Foundations, AZZ cardfile Familiar: Excel, PowerPoint, Visio Experience 07/2002 - Current Company Name - City , State Behavioral Healthcare Help Line and Psychiatric Emergency Team Supervisor Clinical supervisor of 24/7/365 psychiatric crisis call center and psychiatric emergency team; interim supervisor to Utilization Management and Bed Finding departments within a large care coordination center; hired, counseled, terminated staff; recorded, tracked, developed performance indicators and performance criteria for evaluations; wrote and updated protocols, policy and procedures, quality review indicators, training manual, meeting minutes, business reports; influenced development and re-design of electronic charting and reporting fields; organized and led new hire, clinical, Frequent Caller, computer, staff meetings/trainings, and holiday, retirement, Social Work Month celebrations; performed web-based in-service work stoppage training to physicians, managers and successfully staffed the crisis line for 48 consecutive hours with no abandoned calls; developed Frequent Caller treatment plan template for coordination and continuity of care; participated and presented statistical data at regional Department Administrators and regional Southern California Quality Assurance meetings; implemented interdepartmental cross training which increased efficiencies, productivity, staff development, and morale; recorded, tracked, ensured staff license renewals, CEUs, mandated organizational classes were completed by due dates; completed bi-monthly payroll and managed all leaves; completed staff scheduling every 6 weeks; decreased tardiness; responded to all IT concerns; reviewed, researched, responded to all critical incidents and complaints; developed work flows that decreased time members spent in non-plan EDs with attention to high quality care and cost containment; answered crisis calls when short staffed; and, shared on-call responsibilities. 03/1998 - 07/2002 Company Name - City , State Licensed Clinical Social Worker/Care Coordinator Performed biopsychosocial telephonic assessments, crisis intervention, and/or consultation for members, employees, purchaser groups, Employee Assistance Professionals, management, law enforcement, and emergency department physicians; determined appropriate levels of care; repatriated or case managed members in non-plan hospitals; advocated for members needing psychiatric and/or addiction medicine treatment; care coordinated with the member's treatment team; trained new staff; worked collaboratively on interdepartmental team and developed work flows, procedures, and protocols that increased efficiencies, productivity, role clarity; developed documentation standards; influenced the creation and development of departmental electronic database for charting case notes. 04/1996 - 03/1998 Company Name - City , State Senior Care Network, Clinical Social Worker Field based case management for disabled adults with chronic mental illness and older adults with co-occurring disorders. Completed in-home assessments and monthly monitoring; client and family counseling, education, and community referrals. Per attorney request, evaluated, wrote report, testified in court (became expert witness) for probate conservatorship hearings; marketed and managed the Physician Liaison program; lead weekly Caregiver support group; underwrote long-term care insurance assessments and benefit determination evaluations; became community resource specialist. 05/1992 - 08/1996 Company Name - City , State Behavioral Science Faculty, Family Practice Residency Program Social Work Associate in community medical clinic; interviewed prospective residents; developed curriculum, taught, and evaluated performance of Family Practice residents and medical students on the Substance Abuse and Psychiatry rotations; conducted lectures, presentations in class, ""Brown Bag lunches,"" and off-site meetings; set up internal and external training sites and ensured learning objectives were met; education was focused on risk, substance abuse, and biopsychosocial assessments, active listening, interviewing skills, DSM diagnoses while on rounds, during home visits, and co-led therapy sessions; instilled confidence by demonstrating attunement to patient and self, assessment, treatment planning, rapport building skills, and provided after visit summarization/feedback; strengthened teamwork and resident and faculty relationships by incorporating team building activities into staff meetings; liaison to residents who needed psychiatric or health services; provided short/long term individual, couple, family therapy on complicated cases and provided feedback to the resident; and was a preceptor to other MSW students.. 10/1991 - 10/2001 Company Name - City , State Psychotherapist Individual, couple, family therapy with children, adolescents, adults, and older adults. Presenting problems were: depression, anxiety, panic attacks, insomnia, psychosis, explosive rage, adoption, foster care, grief and loss, truancy, trauma, self harm, substance abuse/addiction, gender dysphoria, domestic violence, homelessness,  parenting concerns, care giver burn-out, and school/work stress. Clientele: ethnically, culturally, racially, and socioeconomically diverse. 10/1990 - 10/1991 Company Name - City , State Employee Assistance Program/Mental Health Center, MSW Intern/Social Work Associate Consultation provided to managers, employees, Human Resources regarding work place problems; Crisis Intervention, short and long-term therapy  provided to contract and company employees, their families, and the community; taught series of classes on Stress Management and Memory Retention. Featured speaker at a ""Drugs in the Workplace"" seminar; and taught substance abuse related classes and lead couples group therapy with addicts and co-addicts in an outpatient chemical dependency recovery program. Clientele: racially, ethnically, culturally, and socioeconomically diverse. 09/1989 - 05/1990 Company Name - City , State MSW Intern Direct services provided in community mental health setting: conducted biopsychosocial assessments; short and long term individual, couple, family therapy; led group therapy with adults; provided crisis intervention, case management, community referrals. Client presenting problems were: child physical, emotional, sexual abuse/trauma, and difficult transitions to foster care, depression, anxiety, phobias,  ADHD, pervasive developmental disorders; teen truancy, gang activity, pregnancy, and substance abuse/addiction; adults with parenting problems; victims of domestic violence; unemployment; co-occurring disorders, grief and loss, panic attacks, and chronic mental illness. Clientele: ethnically, racially, culturally diverse; mostly low to middle income. 08/1987 - 08/1989 Company Name - City , State Resident Counselor Provided individual, family, group therapy with homeless, run-a-way girls, 12-18 years old, many charged with crimes associated with substance abuse, prostitution and gang activity; filed child abuse reports; provided telephonic crisis intervention; completed new resident intakes; general supervision of residents; designed teen pregnancy awareness program, taught life skills classes, became a lead and trained and supervised staff. Presentations 1990-1991: Taught classes in Stress Management and Memory Retention to the community, hospital employees, and EAP clients; speaker on Drugs in the Workplace for a large contracted employer. ?1992-1996: The following lectures to Family Practice residents, medical students, and/or attending physicians were conducted in class, during hospital ""Brown Bag"" lunch breaks, or at off-site meetings: Parenting 101 Suicide Risk Factors, Assessment, and Aftermath Psychiatric Holds and Conservatorships Eating Disorders and Treatment Options Multicultural Approaches to Healthcare My Patient is Non-Compliant... What Can I Do?  The Cycle of Domestic Violence: Patient, Child, Perpetrator Effects Oh No, it's Not Him/Her Again... Managing Countertransference Malingering, Factious, Psychosomatic Disorders How to Manage Angry and Aggressive Patients Signs and Symptoms of Child Abuse, Elder/Dependent Abuse? Who, What, When, Where, and Why of Panic Attacks Normal Childhood Fears The Mental Status Exams Is it ADD, ADHD, Anxiety, Depression, Mania?.... HELP! How Do I Screen for Drinking/DrugProblems? Signs and Symptoms of Alcohol/Drug Intoxication and Withdrawal Stages of Chemical Dependency Causes and Treatment of Substance Abuse Substance Abuse: Breaking Down the Walls of Denial Alcoholics Anonymous and the 12-Steps Stress Management Death: Grief, Loss, and Depression... What's Normal? Delirium, Depression, and Dementia, What's the Difference? ? Assessments and Developmental Stages of Life Who Can Help With What? (Community Resources)  Rapport, Compliance, and Lawsuits     Volunteer Work Orphanages in Mexico: built and repaired homes, planted gardens, entertained children as mime, provided medical screenings, clothing and school supplies Indian reservations in Arizona and New Mexico: built and repaired homes, provided food, clothing, child care, for Navajo, Hopi, Cherokee Indians. Camp leader for  children and adults with Down's syndrome, traumatic brain injuries, autism, deaf-blindness, and chronic mental illness. Assisted adults with mild to moderate intellectual disabilities find employment and closely monitored work performance.   Languages Sign language ",HEALTHCARE " SALES CONSULTANT Summary A current sophomore majoring in sociology whom enjoys working and interacting with people. Technologically savvy, a quick learner, and a strong work ethic ensures great leadership as well as a great team member. Always willing to put best effort into work to accomplish goals with a friendly and positive attitude that contributes to a pleasant work environment.  Experience Company Name City , State Sales Consultant 07/2017 to 08/2017 Processed customer payments with an uplifting and friendly attitude. Addressed and eliminated customer issues as well as ensured a welcoming and clean environment Assisted customers with purchases to fulfill targeted company goals Company Name City , State Facilitator 07/2017 Facilitated conversations about Native American history and identity. Served as a college mentor and advisor for Native American high school students. Interacted and built relationships with students in week-long programs at various reservations. Company Name City , State Intern 06/2015 to 12/2015 Educated several native communities on healthcare benefits. Cooperated with fellow interns at community-based events to create and execute company goals.  Approached and interacted with individuals to discuss healthcare options. Education High School Diploma 2016 Tse' Yi' Gai High School , City , State , United States Certifications: Valedictorian Extracurricular Involvement: Student Council, Peer Helper, Honor Society, Athletics, Native American Club  Recipient of National College Prep Scholar, Quest Bridge ​ Columbia University , City , State , United States Graduation expected in May 2020 Leadership Mentor , Columbia Mentoring Initiative, Sept. 2017-Present  Serve as a guide and motivator for a first-year Columbia College student in the Indigenous family group. Discuss and create personal, mentorship, and academic goals. Attend bonding events with mentee to ensure a healthy mental and physical well-being. Powwow Chair , Native American Council at Columbia University, Apr. 2017-Present Co-President , Native American Heritage Month, Apr. 2017-Dec. 2017 Responsible for planning and organizing month-long events that represent Native American identity and also the annual university powwow.  Engage in weekly meetings to discuss event planning with peers and advisors.  Use leadership abilities to execute events in a timely and organized manner. Skills Critical Thinking Goal Setting and Implementation Teamwork Skills Proficient with MS Word, Excel, and PowerPoint ",SALES " SHOE DEPT. LEAD SUPERVISOR Accomplishments KELLERMEYER BERGENSONS SERVICES, M aumee, OH. Crew Member, Aug 2012 ­ Oct 2013 Service, clean, or supply restrooms. Gather and empty trash. Clean building floors by sweeping, mopping, scrubbing, or vacuuming. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures. Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. Notify managers concerning the need for major repairs or additions to building operating systems. Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees. Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment. Dust furniture, walls, machines, or equipment. Clean and polish furniture and fixtures. 2140 n hollywood way #10071 burbank, California, 91510 8183362640 LOV3AT1STSIT3@YAHOO.COM. KELLERMEYER BERGENSONS SERVICES, M aumee, OH. Crew Member, Jan 2008 ­ Jul 2009 Service, clean, or supply restrooms. Gather and empty trash. Clean building floors by sweeping, mopping, scrubbing, or vacuuming. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures. Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. Notify managers concerning the need for major repairs or additions to building operating systems. Requisition supplies or equipment needed for cleaning and maintenance duties. Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees. Clean and polish furniture and fixtures. Dust furniture, walls, machines, or equipment. Experience 11/2013 to 12/2015 Shoe dept. lead supervisor Company Name － City , State Enforce safety and sanitation regulations. Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators. Confer with other supervisors to coordinate operations and activities within or between departments. Plan and establish work schedules, assignments, and production sequences to meet production goals. Inspect materials, products, or equipment to detect defects or malfunctions. Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards. Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers. Interpret specifications, blueprints, job orders, and company policies and procedures for workers. Keep records of employees' attendance and hours worked. Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs. Maintain operations data, such as time, production, and cost records, and prepare management reports of production results. Determine standards, budgets, production goals, and rates, based on company policies, equipment and labor availability, and workloads. Confer with management or subordinates to resolve worker problems, complaints, or grievances. Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency. Recommend or execute personnel actions, such as hiring, evaluations, and promotions. Calculate labor and equipment requirements and production specifications, using standard formulas. Plan and d evelop new products and production processes. 02/2007 to 07/2009 Cashier/Crew leader Company Name － City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Calculate total payments received during a time period, and reconcile this with total sales. Supervise others and provide on - the -job training. Maintain food and equipment inventories, and keep inventory records. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable. 11/2006 to 01/2007 Company Name Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare sales slips or sales con tracts. Place special orders or call other stores to find desired items. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. 2140 n hollywood way #10071 burbank, California, 91510 8183362640 LOV3AT1STSIT3@YAHOO.COM Clean shelves, counters, and tables. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Bag or package purchases, and wrap gifts. Education Jun 2007 High SchoolDiploma State Work History Company Name Skills Art, blueprints, budgets, cash registers, charts, COM, Communication skills, Cooking, credit, Customer service, employee training, employee training, hiring, Inspect, Inventory, Issue receipts, Management skills, materials, Exchange, money, personnel, policies, processes, quality, Read, Retail sales, safety, sales, tables, type ",APPAREL " TECHNICAL DESIGNER Career Overview ●  Having 8.5 years of IT experience as Software developer in Java/J2EE Technologies ●  At present Technical Designer at Tata Consultancy Services ●  Knowledge in working with Designing, Coding and Unit Testing, Coding : Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PL SQL ●  Sun Certified Java Programmer 1.6 ●   Solid experience on Agile development ●   Thorough understanding of Object Oriented Methodology and Design Patterns. ●   Proficiency in developing web based applications using Java/J2EE ●   Knowledge in working with WebServices. ●   Exposure to Automation domain on Building Solution ●   Looking ahead for great career in a fair working environment with opportunities to grow. Qualifications Designing, Coding and Unit Testing, Coding : Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PLSQL *Tools: Eclipse 4, Confluence UML, Git, Rally Work Experience Technical Designer February 2011 to Current Company Name － City , State Software Engineer January 2010 to January 2011 Company Name － City FXO (FedEx Office) Client : FedEx Environment : Java 6.0, Web Services, Hibernate, EJB, XML. Team Size : 25 Tools : Subversion, Eclipse Database : MySQL Server Servers : JBOSS Description: The FedEx office project is a currently built upon the printing and shipping services of the logistics segment. This application mainly focused of the printing the different kind of printing services for the end customers like Print and send the documents with binging, folding, etc. And after the print done for the each document provided FXO also provides the flexibility to the user the ship the document and track it. Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features. Involved in the developing the Struts code. Involved in Requirement gathering. Used PMD and Findbugs tools. Bug Fixing. Unit Testing. Software Engineer October 2006 to January 2010 Company Name － City Java 6.0, Hibernate, Struts, UML, Niagara AX, XML Team Size : 20 Tools : Subversion, Rhapsody, Eclipse, UDS Database : SQL express Description: The iCon3 tool is an integrated tool set spanning initial system estimate and quotation, through system engineering, controller programming, supervisor software configuration, commissioning and service; an 'end-to-end' BMS tool. In addition the iCon3 tool will interface to HBS's other business systems such as purchasing and project management. The vision of the iCon3 tool is to focus on reducing labor hours required to design, estimate, engineer, commission and service a building automation system. Labor hours are reduced by applying automation on various levels of the object model, which reduces the overall complexity especially in the project estimation, engineering and commissioning phases. The vision of the iCon3 tool is to focus on system configuration and minimize the need to engineer control applications. This will be accomplished by providing various configurable models, which covers almost any kind of application. The final goal of the iCon3 tool is to analyze the drawings provided during the estimation phase. The tool will suggest solutions, provide optimized cost calculation and generate bid specification. During the engineering phase, the solutions can be reused and configured according to customer specification. Only off-standard solutions will require engineering labor. During the commissioning phase, new innovative technology, based on the Tridium AX platform, will reduce labor and travel costs. Roles and Responsibilities Involved in the Analysis & Design discussion process. Involved in Requirement gathering. Involved in weekly Track meetings & MR Involved in developing prototypes Involved in integration of Axis with JBOSS and coding Unit Testing. Secondary CM Focal for the project. SEI Environment : Spring, Java 6.0, EJB, XML, PLSQL Team Size : 20 Tools : Git, Eclipse, Rally, UML, Confluence Database : Oracle 11i Servers : Weblogic 10 Description: SEI (NASDAQ: SEIC) is a leading global provider of asset management, investment processing, and investment operations solutions for institutional and personal wealth management. SEI help private banks, investment advisors, investment managers, institutional investors and affluent individuals create and manage wealth. Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features. Involved in the developing the Struts code. Involved in Requirement gathering. Used PMD and Findbugs tools. Bug Fixing. Unit Testing. Education and Training Bachelor of Engineering (B. E : Computer Science & Engg , June-2005 Computer Science & Engg with an aggregate of 68% from K.L.E's.C.E.T, Belgaum. April-2002 - Diploma (10+3), Computer Science & Engineering, with an aggregate of 63.2% from Govt. Polytechnic, Bijapur. March-1999 - S.S.L.C (10th Std), with an aggregate of 79.52% from P.D.J High School, Bijapur. Personal Information I have interest in reading the latest technology news Languages English Hindi Kannada Skills asset management, automation, business systems, C, controller, Client, Database, Designing, Eclipse, Eclipse 4, engineer, English, EJB, XML, features, focus, Hindi, Java, Java 6.0, JSP, JBOSS, jQuery, logistics, meetings, Office, MySQL, Oracle, PLSQL, Coding, programming, project management, purchasing, express, Requirement, Servers, shipping, specification, SQL, Struts, supervisor, system configuration, system engineering, UML, vision, wealth management, Weblogic Additional Information INTERESTS I have interest in reading the latest technology news ",DESIGNER " ACCOUNT DIRECTOR Summary Dedicated professional with experience necessary in food and beverage for excellent guest service. Seeking to deliver great service and great food while maintaining the financial responsibility and core standards of any operation. Highlights Certified Executive Chef Certification in Nutrition Certified in Human Resource Management and Supervision American Culinary Federation Member Certification in Professional cooking theories Graduate of the Culinary Academy of South Dakota Experience Company Name City , State Account Director 06/2013 to Current Responsible for entire food service operation and maintaining good Client relations for the company. Duties include as Account Director, Meeting and exceeding budgetary requirements for the company while meeting clients' needs out lined in contracted agreement. Maintaining sanitation to State Regulations. Responsible for all Employee HR management at a unit level. Assist in Company district with Training other management team members in budgetary compliance and proper ordering procedures to ensure maximum profit margins are reached. Assist and support area with catering functions as needed. Company Name City , State Executive Chef 09/2012 to 05/2013 Responsible for all culinary operations under the Food and Beverage Director in a high end retirement community. Primarily responsible for all production, including off site catering including venues up to several hundreds of guests. Supervised a team of 32, and ensure all employees maintained sanitation guidelines to ensure efficient, safe, and sanitary food production, preparation, and presentation. Duties also include menu development, inventory control, purchasing, and cost control projects, training, sanitation, and personnel management to include hiring, counseling, coaching and developing. Company Name City , State Executive Sous Chef 05/2010 to 09/2012 Assisted with all culinary operations under the Executive Chef at the largest hospital in the Memphis area. Primarily responsible for all production for Café and Patient Service.also a high volume Doctors lounge. Supervise a team of 20, and ensure all employees adhere to all HACCP and Joint Commission sanitation guidelines to ensure efficient, safe, and sanitary food production, preparation, and presentation. Duties also include assisting with menu development, inventory, ordering and purchasing, food cost control projects, training, sanitation, and personnel management to include hiring, counseling, coaching and developing. Company Name City , State Sous Chef 09/2007 to 05/2010 Assisted with all hospital catering and menu development and implementation. Assisted in training all cooks while insuring all employees adhere to all HACCP and Joint Commission sanitation guidelines to ensure efficient, safe, and sanitary food production, preparation and presentation. Duties also include assisting with menu development, inventory, ordering and purchasing, food cost controls, training, and sanitation. Company Name City , State Line Chef 01/2006 Preparation of all menu items in a fine dining restaurant and convention center located near the Cascade Mountains. Assisted in the fabrication and creation of all lunch and dinner entreesas well as assisting the chef for all catered functions in the banquet hall. Responsible for the creation of all homemade soups as well as executed weekly menu changes. Participated in weekly learning sessions with executive chef to expand knowledge of local farm to table cuisine, including wine pairing. Company Name City , State Line Chef 01/2005 Opened and setup kitchen for daily operation. Preparation of all menu items including creation of various soups and lunchtime specials. Prepped all necessary items for dinner and late night menus. Trained all new employees on each station for proper service performance. Executed all menu items for lunch and dinner as well as maintained overall sanitation of service line. Company Name City , State Line Chef 01/2004 Assisted in grand opening. Demonstrated all cooking methods in a Fine dinning Model. Fluent in sanitation and kitchen safety. Complete set up and breakdown of entire kitchen. Prepped all foods needed for following service. Company Name City , State Sous Chef 01/2003 Hired from intern to Line Chef to Sous Chef in three months. Became primary leader of all culinary operation in absence of Executive Chef. Responsible for instructing culinary staff in daily operations, including station assignment, and facilitation of pre shift meetings. Direct liaison between kitchen operation, management team, and front of house members. Maintain inventory for daily production of food. Oversee operation, insuring quality control, proper sanitation and HACCP guidelines. Extensive knowledge of all recipes and SOP's. Assist in creative development of weekly specials and meals for guest with special dietary needs. Company Name City , State Line Chef 01/2002 Worked as line chef while in culinary school. Responsible for evening preparation of entrees and restocking of the service line for the following dinner service. Company Name City , State Line Chef 07/2002 Assisted new ownership in implementing and upscale dinning program as well as build a foundation for catering events. Preparation of all menu items including creation of various soups and lunchtime specials. Prepped all necessary items for dinner and late night menus. Trained all new employees on each station for proper service performance. Executed all menu items for both lunch and dinner as well as maintain overall sanitation of service line. Company Name City , State Line Chef, Prep Chef 01/2000 to 01/2002 Assisted with grand opening of the restaurant. Promoted to assistant kitchen manager within four months. Knowledge of all kitchen stations and their functionality. Demonstrated all cooking methods. Fluent in sanitation and kitchen safety. Complete set up and breakdown of entire kitchen. Prepped all foods needed for following services. Skills coaching, cooking, cost control, counseling, clients, Client relations, creative development, hiring, HR, Human Resources Management, instructing, inventory, inventory control, Director, meetings, personnel management, profit, purchasing, quality control, safety, SOP, Supervision Education Diploma : Culinary Arts 1 2003 Culinary Academy of South Dakota , City , State Culinary Arts ",CHEF " MEMBERSHIP COORDINATOR Career Focus I would like the opportunity to share more about my work experience and how my skill set could contribute to the successful day-to-day running of your company. I'd be happy to supply strong references at your request. I am currently in pursuit of a career and believe my skills could greatly contribute to your company. Gainful employment in a well structured cooperative environment in which my skills and hard work can be optimally utilized. Frankly stated I am looking for a career as opposed to a ""job"". Summary of Skills Reliable and dependable High customer service standards Active listening skills Flexible scheduling Top sales performer Superior organization skills Customer service expert Excellent multi-tasker Opening/closing procedures Superb sales professional Sharp problem solver Bar management Time management ability Excellent communication skills Strong lead development skills Goal-oriented  Focused on customer satisfaction Customer service expert Employee training Clean and professional Cold calling Self-motivated Professional Experience 05/2014 to Current Membership Coordinator Company Name － City , State As Membership Coordinators I am responsible for selling memberships at the health club. The position requires that the membership coordinator generate at least 60% of my own prospects through normal prospecting channels. The other 40% may originate from club advertising and promotions. A strong working relationship with club staff is expected of the membership coordinator. Paperwork and administrative follow-up on personal sales, along with personal follow-up on new memberships are essential tasks. Responsibilities and Approximate Time Distribution 15% - Telephone solicitation, prospecting and other follow up. 4% - Sending mailings to prospects. 60% - Touring prospective and making actual sales presentations. 10% - Follow-up on new members sold and generating referrals, 3% - Paperwork and administrative work. 3% - Attending meetings. 3% - Participating in ongoing training programs. 2% - Attending special events. 06/2011 to 05/2014 Customer service Manager on dutie (MOD) Company Name － City , State During my time with Bladium As a Customer service MOD I worked in a privately owned Sports and Fitness club my job again is to facilitate an excellent customer service experience I am proud to say my professional skills in customer service continue to grow stronger and stand out some of my duties included but are not limited to; Customer service, opening/closing procedures,monetary responsibilities, maintaining a facility opening /closing checklist with various task, outbound calls, EFT collections and updates, confirmation and cancellation of customer club memberships and registrations, entering guest waivers,filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires, greeting and checking in of all guests,answering guest questions,cash handling,facility safety/cleanliness upkeep according to company standards. 09/2009 to 09/2014 Customer Service Representative/Bar Attendant Company Name － City , State My time spent with Bladium as a Bartender my job is to facilitate an excellent customer service experience to produce sales,some of my duties include but not are limited to; Sales,cash handling,opening and closing procedures,monetary responsibilities,at times working in a fast pace environment, Mixing drinks, preparing food, keeping track and ordering supplies from our vendors as needed, keeping department up to company standards. 04/2006 to 08/2009 Sales/Customer Service Representative Company Name － City , State During my time spent with Party America my job was again to facilitate an excellent customer service experience to produce sales, I believe my time spent with Party America helped me in truly honing my excellent customer service skills. Some of my duties included but were not limited to; answering and directing phone lines greeting and assisting guests, setting and design of merchandise location, freight unloading ,monetary responsibilities, closing procedures customer receiving, ordering procedures for guests, arraignment of balloon bouquets. Also kept the store up to company brand standards. 03/2003 to 04/2005 Sales Representative Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale of medical supplies. My duties included but were not limited to; Customer service, outbound call sales, confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires. 10/2002 to 01/2003 Merchandise and Customer Assistant (MCA) Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale of medical supplies. My duties included but were not limited to; Customer service, outbound call sales, confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires. Education 2005 High School Diploma Thornton Thornton, CO, Adams Skills administrative, advertising, call center, cash handling, closing, clients, excellent customer service, excellent customer service, Customer service, dependable, directing, special events, fast, faxing, filing, listening, mailing, meetings, organization skills, presentations, problem solver, receiving, safety, selling, Sales, scheduling, Telephone, phone, training programs ",FITNESS " PERSONAL TRAINER, GROUP FITNESS INSTRUCTOR Summary Veteran Air Force Intelligence Officer experienced in analyzing threats and managing projects such as security, threat mitigation, and training. Excellent communication skills built from presenting critical information to high level officers and government civilians on a daily basis. Experience working with international partners for combine regional security initiatives. Trained and experienced strategic and tactical planner for joint and combined military contingency exercises. Health and fitness professional of eight years and strong motivator of groups to improve health and wellness through self-regulation principles. Highlights Top Secret/ Secrete Compartmentalized Information clearance Project management Leadership Creative and innovative problem solving Professional certification in fitness CPR/AED certified Customer service Accomplishments Air Force Commendation Medal Bachelor's Degree GPA 3.44; Dean's List Masters Degree GPA 3.85 Experience Personal Trainer, Group Fitness Instructor January 2015 to Current Company Name － City , State Created group fitness routines and implemented high impact cardiovascular endurance, strength, core and balance classes. Maintained high attendance and promoted additional class involvement. Expanded certifications to include Insanity Live and Silver Sneakers. Run an online health and fitness accountability group. Inspired health changes and exercise promotion to a 10 member group. Provided self-regulation and behavioral adaptations for health and fitness. Intelligence Planner May 2012 to September 2013 Company Name － City , State Identified intelligence requirements and threats to assets for operations and contingencies in the central and South America; experienced briefing executives. Provided analysis for courses of action selection and positioning of forces in conjunction with representatives from Peru, Brazil, Colombia and joint forces in multiple combatant command operations. Personally evaluated three Honduran intelligence units; identified areas for improvement and essential milestones in the regional mission of countering transnational organized crime. Developed syllabus and instruction materials for mobile training team for a Peruvian intelligence unit, and provided threat awareness training materials to Colombian air and ground forces. Reviewed joint publications and orders for accuracy and clarity and made significant contributions to joint publications for changes in content. Drafted intelligence plans for combatant command exercises. Intelligence Officer November 2011 to May 2012 Company Name － City , State Leader of four man team, analyzed threats, prepared aircrew, drafted and reviewed over 2000 mission reports. Coordinated critical materials with six international partners for high value targets. Upheld security protocols for sensitive compartmentalized intelligence facility. Regained access to four critical systems. Surveyed aircrew credentials monthly to ensure qualification for access to platforms mission and capability. Prepared four members with 12 hours of training to gain mission readiness. Directed the production of 14 advanced aircraft academic briefings to maintain mission readiness for 94 pilots. Developed method to report significant events in the threat area and improved threat awareness. Intelligence Officer November 2009 to May 2012 Company Name － City , State Mentored eight intelligence personnel; informed leadership of threats to assets at deployed locations. Selected to brief high level officers and Congressional Representative on the capabilities of the unit. Reorganized manuals and checklists in preparation for operating inspection. Created continuity for new intelligence support position on Commanders Action Team. Oversaw career development training of four airmen to receive on time or early mission qualification. Over 240 hours of sophisticated training including radar theory, history, tactics, and presentation skills. Authored and presented over 50 threat briefings in support of combat search and rescue exercises, weapons instructor course, and daily pilot threat proficiency training. Managed informational, physical, and personnel security for 200 personnel. Updated security operating instructions. Ensured all personnel met background investigation requirements and mission qualification. Physical fitness leader for 20 personnel. Organized and led challenging fitness program that produced a 100% pass rate for the flight and increased scores by 25%. Personnel remained mission ready. Showed ability to organize, manage, and adapt by successfully organizing the Air Force Assistance Fund annual donation for the installation of over 10,000 personnel, raising $68,000 in a two month period. Recovered 27,000 pages of historicaldocuments covering over 50 years of 23 Fighter Group heritage and submitted historical material to the Air Force Historical Review Agency. Personal Trainer & Group Fitness Instructor March 2007 to January 2009 Company Name － City , State Created specialized wellness programs for clients. Included challenging cases of extreme obesity, debilitating illness (scoliosis, epilepsy), mental illness (depression and anxiety), and injury. Education M.S. : Kinesiology , 2015 University of Texas El Paso － City , State , US GPA 3.85; Teacher's assistant for undergraduate and graduate class Professional Career Training : Military Leadership , 2013 Air Force Squadron Officer School Via e-correspondence- Squadron level leadership and tactical/ operational planning Professional Career Training : USAF Intelligence , 2010 Air Force Intelligence Officer School － City , State , US Radar theory, treat evaluation, presentation skills, & analytical skills B.S. : Health Science-Physiology, Chemistry , 2008 University of Arizona － City , State , US Minor in Chemistry; GPA 3.44; Dean's List Certifications Personal Trainer Certification: American Council of Exercise April 2013-2017 CPR/AED: American Red Cross Skills Microsoft Office (Power-point), Presentation Skills, Social Media Branding, Inspection and Quality Assurance, Health and Wellness Programing, Personal Training, Drafting and Editing Publications, Scientific Methods, Customer Service, & Organization ",FITNESS " QUALITY ASSURANCE ASSOCIATE Summary Enthusiastic Chemist eager to pursue a lasting career in the Agriculture industry. Detail-oriented Chemist with expertise in the instrumentation, physical and wet chemistry, and formulation as well as coordinating testing and development. Highlights HPLC GC FTIR UV-Vis Physical Chemistry techniques GMP/GCP Accomplishments Led the pre-formulation and formulation development of a topical cream and gel for psoriases which successfully entered clinical trials. Experience 01/2011 to Current Quality Assurance Associate Company Name － City , State Preparation, configuration, execution and authoring of reports for IQ, OQ and PQ protocols for Labware LIMS and Trackwise Systems Managed quality systems change control, site training, deviation and CAPA compliance programs for Eisai. Other responsibilities include: Administration and development in Trackwise, Plateau Learning Management System and Labware LIMS systems QA oversight on all validation activities for Plateau Learning Management System Deviation investigations, CAPA and SOP review for site engineering automation systems Developed and provided training on local and global change management, cGMP and deviation/CAPA compliance processes to site personnel Reviewed and approved Master Batch Records (MBRs) and Lot Packaging Records (LPRs) for commercial batch release. Work within QA audit department for regulatory site audits and assist in responding to regulatory inspection observations. Support the Clinical organization by providing oversight to the clinical lot record packaging, specifically, review and provide a disposition decision for packaged clinical trial material. 01/2005 to 01/2011 Senior Researcher Formulation Company Name － City , State Lead formulation chemist in the design and execution of development programs to deliver specific topical and lyophilized product attributes. Designed studies to substantiate formulation excipient choice, use levels and desired product aesthetic attributes Responsible for preclinical and toxicology study drug product manufacture and testing Generated and interpreted study data to determine physicochemical stability Drug excipient compatibility studies and other relevant studies, including solubility/pH-solubility profiles, pKA, partition coefficient studies during formulation development process Communicated formulation development program status, goals and timelines to senior management by: Writing detailed technical reports on completed formulation development programs and periodic reports of on-going programs Performed a bi-monthly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings Scale-up process development of cream formulation and lyophilized parental formulations. Assisted in the preparation of the Chemistry, Manufacturing & Control(CMC) sections of IND, ANDA and NDA submissions Evaluated clinical and scientific literature to identify potential product differentiators and new product opportunities Employed chromatography, spectroscopy and spectrophotometry techniques. 01/2003 to 01/2005 Quality Control Chemist Company Name － City , State Responsible for performing dissolution testing, content uniformity, acid resistance and assay of solid oral dosage products in a cGMP environment Managed the stability program for all oral solid dose products Performed USP-NF Compendial testing to ensure raw material compliance utilizing analytical and wet chemistry techniques Investigated out of specification and out of trend data with appropriate CAPA. Authoring and technical review of analytical SOPs 01/2001 to 01/2003 Quality Control / Analytical Chemist Company Name － City , State Responsible for performing physical and chemical cGMP testing of ophthalmic formulations Performed raw material, in process and finished product testing as well as method transfers to Quality Control Developed and validated stability indicating compendial and non-compendial analytical methods in accordance with ICH and FDA guidelines 01/1998 to 01/2001 Chemist / Supervisor Company Name － City , State Supervision of a busy contract laboratory Responsible for running, developing and validating methods for wet chemistry and ICP, AA and GFLAA instruments Responsible for preparation of reports and communication of results to customers 01/1995 to 01/1997 Chemist Company Name － City , State Performed toxicological screening and conformational studies using GC/MS on horse serum and urine for illegal or banned drugs and their metabolites Conducted both qualitative and quantitative analysis. Education 2014 Master of Science : Chemistry University of North Carolina － City , State , US 1996 Bachelor of Science : Forensic Science Michigan State University － City , State , US Presentations Performed a quarterly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings. Presented data and formulation recommendations to senior leadership Skills HPLC, GC, Physical Chemistry, UV/VIS ",AGRICULTURE " MECHANICAL DESIGNER Summary I am a current Mechanical Designer for I.A.S. I am extremely versatile, reliable and efficient with 15+ years' experience supporting managers, business owners and executives in high paced environments in a wide variety of professional positions. Diversified skills include client relations, utilizing different design mediums, being hands on, project management, and working extremely well in both team environments and on my own. Experience 02/2016 to Current Mechanical Designer Company Name － City , State My primary responsibility is to ensure that Clients are thrilled through design, planning and implementation while making sure Interstate's services are the highest quality possible. Maintain schedules thru interaction with clients and project managers, personnel and clients. Maintain ongoing project requirements and specifications for multiple projects. Review design efforts for team to ensure that quality is being maintained. Manage and scope investigations into form or function of a feature or set of features in a design. To create and refine technical and mechanical parts as well as assembly drawings to capture design intent and documentation. Guide other Interstate Staff. 02/2016 to 08/2016 Lead Horticulturalist/Manager Company Name － City , State Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology. Identify or classify species of insects or allied forms, such as mites or spiders. Investigate soil problems and poor water quality to determine sources and effects. Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology. Perform chemical analyses of the microorganism content of soils to determine microbial reactions or chemical mineralogical relationships to plant growth. Tour work areas to observe work being done, to inspect crops, and to evaluate plant and soil conditions. Apply pesticides and fertilizers to plants. Hire employees, and train them in gardening techniques. Select and purchase seeds, plant nutrients, disease control chemicals, and garden and lawn care equipment. Explain and enforce safety regulations and policies. Confer with horticultural personnel in order to plan facility renovations or additions. Cut and prune trees, shrubs, flowers, and plants. Construct structures and accessories such as greenhouses and benches. Negotiate contracts such as those for land leases or tree purchases. 02/2014 to 02/2016 R&D Designer Company Name － City , State Responsible for the overall design, development & testing (DDT): I design, draft, develop and test many concurrent product development and product improvement projects. Design and ensure fit, form and functions are correct. Perform calculations and work with vendors to develop production part design and allocate resources when necessary. Work with engineers to address product updates and concerns and work with quality and customer service departments to identify product improvement opportunities. Create and track ECN's (engineering changing notice), update drawings and documents, ensure they meet drafting standards, brainstorm ideas and modeling concepts, prototype new designs, and train manufacturing personnel on product design changes and upgrades. 05/2013 to 02/2014 Landscape Supervisor Company Name － City , State Responsibilities included maintaining and supervising all indoor and outdoor landscape needs. This includes but is not limited to all budgeting, design, maintenance, horticultural practices for all on-site plants and oversight of all on-sight jobs. Working with vendors and managing a cost-to-savings budget working toward a LEED certified campus and providing safety and cost solutions for Microsoft. Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety. Train workers in tasks such as transplanting or pruning trees or shrubs, finishing cement, using equipment, or caring for turf. Confer with other supervisors to coordinate work activities with those of other departments. 03/2013 to 07/2013 Designer/Project Manager Company Name － City , State Coordinate or direct development, energy assessment, engineering, or construction activities to ensure that landscape project needs and objectives are met. Manage site assessments and/or environmental studies for new designs. Update schedules, estimates, forecasts, or budgets for landscape designs and proposals. 01/2011 to 12/2011 Technician Company Name － City , State Operate digital printing and categorization systems. Collect and maintain records of clients and designs. Complete quality control activities, monitor equipment operation, and report malfunctioning equipment to supervisor. 06/2007 to 09/2007 Foreman/Designer Company Name － City , State Supervise, coordinate, or schedule the activities of construction and landscape workers. Read specifications, such as blueprints, to determine construction requirements or to plan procedures. Inspect work progress, equipment, or construction sites to verify safety or to ensure that specifications are met. Locate, measure, and mark site locations or placement of structures or equipment, using measuring and marking equipment. 01/2005 to 01/2013 Key holder Company Name － City , State Responsibilities include inventory management. Employee management. Oversight of day-to-day store operations. Store layout. Scheduling. Bank depository. Intermediate between corporate and store locations. Education and Training NDSU City , State May 2012 Bachelor's degree : Landscape Architecture NDSU － City , State Landscape Architecture December 2010 Bachelor's degree : Environmental Design Environmental Design MSCTC City , State May 2008 Associate's degree : Biological Science Zoology NDSU － City , State Biological Science Zoology Interests Big Brother Big Sister Mentor/Volunteer, February 2014 - September 2016 For Luv of Dogs Foster home/ food donations, 2013 - 2017 Grove lake Lutheran Church Children Services and Outings, 2015-2017 Skills blueprints, budgeting, budgets, budget, content, Negotiate contracts, Clients, customer service, documentation, drafting, equipment operation, features, fertilizers, forms, Inspect, inventory management, layout, Employee management, managing, mark, mechanical, modeling, personnel, policies, product design, product development, product improvement, progress, proposals, quality, quality control, Read, maintain records, renovations, safety, Scheduling, supervisor, supervising, upgrades, water quality Additional Information Volunteer Work Big Brother Big Sister Mentor/Volunteer, February 2014 - September 2016 For Luv of Dogs Foster home/ food donations, 2013 - 2017 Grove lake Lutheran Church Children Services and Outings, 2015-2017 ",DESIGNER " STAFF ACCOUNTANT Summary EXPERIENCED ACCOUNTANT with more than 15 years of accounting and financial analysis experience. Expertise in budgeting and economic analysis, financial reporting, and resource analysis/optimization. Solid record of performance managing analytical studies, key initiatives, and high-profile performance improvement projects. Technical expert and analyst on complex program issues. Solid critical thinking, problem-solving, research and liaison skills. Recognized for outstanding communication skills, flexibility, keen political savvy, sense of humor, and leadership abilities. AREAS OF EXPERTISE: Accounting; financial analysis; program evaluation and management; strategic and operations planning and streamlining; operations management; workforce analysis and manpower planning; operational, financial, and compliance auditing; profit/revenue analysis; internal control reviews; process improvement and simplification; team and project leadership; quantitative/qualitative analysis; risk and feasibility assessment and management; database management; statistical analysis; technical, regulatory and best practices research; Skills Lawson, Invision, QuickBooks, MS Word, Excel, PowerPoint, Lotus Notes, and Meditech Experience 01/2001 to 02/2011 STAFF ACCOUNTANT Company Name － City 40 hours/week, ANALYZED FINANCIAL REPORTS AND PROGRAMS TO RESOLVE PROBLEMS. Formatted and prepare internal financial reports for various entities. Monitored and researched significant revenue and budget variances, including actual costs versus budgeted costs, recommending alternative courses of action. Resolved complex issues involving multiple aspects of financial management. Reviewed policies and principles to plan and develop financial controls and made changes and additions to cost allocation codes. ANALYZED AND RECONCILED A VARIETY OF ACCOUNTS AND TRANSACTIONS: Monitored, reconciled, researched, analyzed and quickly responded to inquiries on balance sheet accounts. Updated monthly schedules for fixed assets and presented findings to senior management. Reconciled payroll tax withholdings and processing. Prepared monthly journal entries to record fixed asset activity and maintained construction in progress accounts. Assisted in researching and resolving variances on reports. Provided financial statements and prepared reports of statements. ADVISED SENIOR MANAGEMENT on financial-related issues based on technical expertise. Identified challenges and determine appropriate corrective action. RECOMMENDED PROCESS IMPROVEMENTS by continually researching, analyzing and monitoring internal controls, financial systems, and accounting practices. Recommended new processes to improve the efficiency and accuracy of fund execution, monitoring, control, and account maintenance. ATTENTION TO DETAIL: PREPARED, RECONCILED AND SUBMITTED TRANSACTIONS: Tracked, updated, reconciled, and managed Lawson fixed asset accounting system. Reconciled physical inventories to Lawson fixed asset system. Performed monthly reconciliation of fixed assets to the general ledger. Various monthly account reconciliations. Completed regular audits of financial controls. Ensured information recorded and submitted was current and accurate. Prepared audit schedule for independent external auditors including support documentation. PREPARED CLEAR, CONCISE PRESENTATIONS AND REPORTS based on financial analyses and audits. Effectively expressed complex, highly technical information into understandable concepts and ideas for management. Generated monthly reports departmental financial reports. Developed talking points, summaries, briefings, reports, data analyses, budget projections, and correspondence. Drafted and edited documents and reviewed content for accuracy. DEVELOPED AND MAINTAINED COLLABORATIVE RELATIONSHIPS with internal and external customers and negotiated solutions to meet organizational goals and objectives. Partnered with team members to establish streamlined financial and business strategies. Served as point of contact for central business office in White Marsh, Maryland to resolving issues and providing guidance relative to financial problems. Worked with departments to ensure their expenses are accurately recorded through accruals and purchase order analysis. KEY ACCOMPLISHMENTS: + Implemented a computerized capital budget review system in Lotus Notes email system. Worked closely with Washington Hospital Center's management and financial accounting systems department. As a result, the computerized version was more efficient and effective for Washington Hospital Center's capital budget review and eliminated lost and misplaced paperwork. Worked on a continuous Xerox copier project on a monthly basis for two years which successfully identified over 200 cost centers at Washington Hospital Center. The project identified zero usage copiers. Prepared an Excel spreadsheet and tracking system for cost centers with meter usage, previous monthly billing, the name of cost center name, number, and contact personnel, Xerox copier model and serial numbers which were all provided to WHC's and Xerox management. This project and resulting information prevented Xerox Corporation from double billing Washington Hospital Center for non-operational machines and prepared journal entries to reflect changes. Worked closely with various departments such as design and construction, Biomed, and finance to close out work in progress accounts. Researched, reconciled and analyzed 250 construction in progress project accounts utilizing Lawson fixed asset management system and Excel spreadsheets. Reviewed support documentation, contracts, and the hospital's standard operating procedures. Tracked obligations and expenditures on a monthly basis from generated Lawson reports. Presented findings to Washington Hospital Center's management which decided which construction in progress accounts to close out. 01/2000 to 01/2001 ACCOUNTS PAYABLE REPRESENTATIVE Company Name － City 40 hours/week MANAGED FINANCIAL FUNCTIONS AND COORDINATED DAILY ACCOUNTING FUNCTIONS of a high profile regional medical facility. Formulated and implemented processes for reviewing recurring payments and processing invoices, vouchers, reimbursements and check requests. Performed necessary administrative support for payment documentation. LED EXTENSIVE BUSINESS STUDIES to identify and resolve payment challenges and conflicts among business partners. Conducted analyses and evaluated the effectiveness of programs and operations to determine options for problem resolution within the company while considering the impact on cost controls. Partnered with procurement department to resolve all pricing and quantity issues. CUSTOMER SERVICE Provided assistance and advice to internal and external customers professionally and courteously, adhering to established timelines for a response. Identified appropriate referrals and alternatives when required. Valued by management and colleagues for exceptional customer service practices. EFFECTIVE ORAL AND WRITTEN COMMUNICATION: Communicated efficiently with diverse stakeholders and customers at all levels. Independently prepared, designed and edited reports, letters, memos, spreadsheets, forms, correspondence, summary statements, briefs, flowcharts and other documents. Ensured all communications adhered to organizational standards for construction, format, and completeness, including rules of spelling, punctuation, language use, and understandable language guidelines. Education and Training 06/2012 MASTER OF BUSINESS ADMINISTRATION : Accounting Strayer University － State Accounting 1986 BACHELOR OF SCIENCE Southern University at New Orleans － City , State Skills account reconciliations, ACCOUNTING, accounting system, accruals, administrative support, asset management, ATTENTION TO DETAIL, balance sheet, billing, budget, business strategies, ORAL, CONCISE, content, contracts, customer service, design and construction, documentation, email, SENIOR MANAGEMENT, finance, FINANCIAL, financial accounting, financial analyses, financial controls, financial management, financial reports, financial statements, fixed assets, forms, general ledger, Lawson, letters, Lotus Notes, Meditech, Excel spreadsheets, Excel, office, PowerPoint, MS Word, organizational, payroll, personnel, copiers, policies, PRESENTATIONS, pricing, problem resolution, processes, procurement, progress, QuickBooks, researching, spreadsheets, spreadsheet, tax, WRITTEN COMMUNICATION, Xerox copier ",ACCOUNTANT " PUBLIC RELATIONS MANAGER Summary Interpersonal skills, public relations.... blabla Experience Public Relations Manager May 2009 to Mar 2012 Company Name － City , State Organizing events for the employees (celebrations, trainings, meetings) Promoting Internships : Internal and External communication Officer at La Poste regional Direction in Marseille, from June to December 2008 : Organizing events for the employees (celebrations, trainings, meetings) Promoting the organization development strategy among employees and contribute maintaining a good level of satisfaction at work Promote new services offered by La Poste to important clients in the region Constantly animate the intranet, through articles about the business or illustrating good practices or employees of the month Writing articles for the journal Jourpost, press releases regarding my projetcs at hand, or sales pitches aimed at heads of departments about the organization leading strategy in order for them to inform their team. Public Relations Officer May 2007 to Jul 2015 Company Name － City , State Contribute to organize the annual fair event PAPIER 2007 (find artists, catering, spot) Promote the AGAC in order to find sponsors to support the Association during the annual recurrent fair event Papier Suggest a marketing strategy plan to appeal to private as well as public donators Photography Assistant at the photo gallery at Paris Match, Hachette Filipacchi Medias, in Paris from January to May 2005: Manage the archives of photos, Analyse the new photographs to be bought or rejected, Communicate with the photographers. Promoting Kedge-Business school (previously Euromed-Marseille) in June 2004: Communicate with the future students, Organize the interviews order, Provide assistance to the jury, Manage the supply stocks for the event and, Participate in tours of the city. Project Manager for Gestion Lastchance from May to July 2007. Relevant coursework: Consumer behaviour Marketing communications Marketing management Advertising campaign management Change management Intern Communication. Regional Communication Manager Feb 2013 to Feb 2014 Company Name － City , State Develop and follow the executive communication strategy for all the Chambers Press Relations (advertising campaigns, press kits, press releases) Events (speech writing, managing service providers, Drafting both corporate and executive communication media (support the local Chambers through providing them proven tools, leaflets, posters created regionally) Define with a graphic agency the new signature of the CRMA PACA and roll it out to all of the Chambers. Education Bachelor of Science , Marketing Communications East Tennesse State University － City , State Master of Science , Communication 2008 IAE d'Aix-en-Provence － City , France Master of Science , Change management (human ressources) IAE d'Aix-en-Provence － City , France GPA: GPA: 3.7 GPA: 4.00 Bachelor of Science , Marketing 2006 Kedge Business School － City , France Cambridge Advanced Certificate of English obtained in 2001. - Cambridge First Certificate of English in 2000. - Scientific Baccalaureate (General Studies Certification), European (English-speaking) mention, obtained in 2003, in an international high school, in Luynes, France. Master 2 en Management de la Communication d'entreprise, 2008/2009 Diplôme d'Université Communication et Management du Changement, IAE d'Aix-en-Provence, Puyricard, France. Bachelor of Business Administration , Spécialité Marketing Communications 2006/2007 East Tennessee State University － City , State , USA Spécialité Marketing Communications Diplôme du Programme Cesemed, Euromed Marseille Ecole de Management, Marseille, France. programme franco-américain (double diplôme) Divers Autonomie, Polyvalence Intérêts : voyages, lecture, théâtre Permis B Accomplishments Media planning. Media. Academic experiences: American Marketing Association member: AMA is one of the largest marketing organizations in the world (over 38,000 members worldwide) that enables its members to keep up with the marketing news and provide them with opportunities to meet professionals and develop their skills. http://www.marketingpower.com/my-marketingpower.php Second Life project: developed a marketing plan to launch a product in an online community. Sales demonstration: professional sales presentation of a travel bag from LANCEL. Advertising campaign project: SWOT analysis of McDonalds, Research and analyse the fast food industry current situation (who are our competitors. What differentiates us from them. Stage of industrial growth ?...), Create a survey to evaluate the current situation of our product to advertise: ""Spicy Chicken burger"" from McDonalds, and determine the target market segment, Define the brand positioning strategy and select the appropriate media, Establish the financial budget for the campaign choosing the best ways to promote our product efficiently, Create the ads. Languages Fluency in English and French and intermediate level in Spanish Skills Projet management, Change management, writing skills ",PUBLIC-RELATIONS " LEAD INTERACTION DESIGNER Summary Senior UX/UI Designer Profile: Tim has been involved in user centered design for over 20 years, with a focus on human factors and usability. He has worked on a wide variety of projects focusing on improvement of functionality and performance. He is an expert with Heuristic evaluation, usability, developing and evaluating user interfaces (GUI design), iterative design methodology and human computer interaction (HCI). Areas of experience: Usability & Interaction Design Usability engineering, Standards and guideline review, User interface design standards, Usability testing/Focus groups, Cognitive walkthroughs, Heuristic evaluation, Pluralistic walkthroughs, Website design, Interaction design, Personas, Use cases, Scenarios, Contextual Inquiries, Affinity Diagrams, Contextual Design, Ethnography, wireframes, user flows Development Software development standards, Software testing, HTML authoring, 3D modeling and programming, Advanced image manipulation and analysis, 3D interfaces, Interactive digital prototyping, Artificial Intelligence, touch input, SQL, Agile Development Other Secret military clearance, Military/ SPA WAR/DOD/ONR contracts, CDC/ NHSN, SaaS, Training and instructional design, Technical writing and editing, Project management, Healthcare, Medical Diagnostic Imaging systems, Electronic Medical Records, HIPAA, Fitness Equipment. Highlights User Centered Design Human Computer Interaction (HCI) Innovation Agile Development Contextual Inquiries Wireframes User Flows Prototyping Skills User Centered Design: Accomplishments Innovation Tournament award winner 2014 - Leveraging Real-time Algorithmic Dashboards (RAD's) to Improve Patient Care Innovation Tournament award winner 2013 - MARS: Medical Augmented Reality System 2009 IDEA Award - T7xe Treadmill 2009 Taiwan's Excellence Silver Award - T7xe Treadmill Patent 8,113,990 - Method of controlling an exercise apparatus Issued February 14, 2012 Patent 8,360,934 - Method of controlling an exercise apparatus Issued January 29, 2013 Patent 8,840,526 - Method of controlling an exercise apparatus Issued September 23, 2014 Experience Lead Interaction Designer 05/2012 to Current Company Name City , State Tim is the lead interaction designer on a nine person Agile software development team creating software for use in healthcare facilities. His role as one of three BAs on the team has him conducting user testing and interviews, data gathering, persona development, wire-framing, story writing, interface analysis, and being the general usability evangelist. He acts as the NHSN point of contact, keeping the software compliant with evolving CDC requirements. His team produces incremental updates to the code base on a two week sprint cycle and the velocity of his team has increased steadily over the last six months. Tim also serves on the Wellness committee and the Safety Committee as a floor warden and first responder. VP of Engineering / Product Development Director 09/2009 to 04/2012 Company Name City , State Tim worked as the VP of Engineering and product development. His responsibilities included managing the current suite of virtual reality software, designing the future software and hardware offerings, vendor relations, client support, systems design, sensor design, quality control and quality assurance, technology specialist, and usability evangelist. Other responsibilities included bringing new technology and opportunities to the company, driving the new vision for the company, and developing an on-line community around the new products. Innovation Engineer 09/2009 to 04/2012 Company Name City , State Tim worked as an innovation engineer, bridging the gap between need and technology. He utilized his skills as an engineer to create unique solutions for client needs. Projects included:. Intoxiclock: Took third generation product and migrated it from simple input device to multimedia application on a netbook. Upgraded poster sized input panel to USB HID device. Created custom dynamic printouts of user data. GermBot: Designed a UV-C retrofit to a vacuum robot for use in sterilization of floors without chemicals. Sr. Usability Engineer 02/2007 to 09/2009 Company Name City , State Tim acted as the resident usability expert in the development and production of a multitude of commercial and consumer fitness equipment. He was the primary innovator in the migration of the platform consoles from primitive LED displays to award winning advanced GUIs utilizing LCD displays. These innovative advances have allowed Matrix Fitness to expand into their markets, taking market share away from their competitors and positioning Matrix as the new market innovator and the product to beat. Tim produced interactive prototypes of all the interfaces and conducted user testing to validate his designs. He developed many tools and applications to aid in the production and testing of the new GUIs. He created a multi-screen interactive Kiosk that was used at numerous tradeshows as a selling tool for the new technologies that he helped develop. Tim was also very active in developing relationships with clients, vendors and possible business partners for Johnson. Among the people and companies that he brought in were: Best Buy, iTech Fitness, Lance Armstrong, PopCap software, Konami, Softkinetics, Big Rooster, NEC, LG, Dewar, Sharp, AMTouch, Immersion, RA Sports, and DataModule. Tim also served as the lead POC for partners such as iTech Fitness, FitLinxx, Polar, Virtual Active, Avnet and Eurotech. He also engendered relationships with Asian counter parts in both China and Taiwan with semi-annual trips overseas. Tim is also listed on several pending and awarded patents applied for by Johnson. Sr. Usability Specialist 04/2006 to 02/2007 Company Name City , State Tim worked as the sole User Centered Design person on a small team developing a product in an emerging medical field market. He was responsible for all aspects of the UCD process and monitored adherence to the IEC 60601-1-6 usability requirements. He interacted with marketing, the engineering team and clinical contacts to develop personas, workflows, task lists, use cases as well as requirements for the engineering team. He used Macromedia Director to create a high fidelity prototype of the product and assisted the engineering team in porting that to FLEX. He gathered data and prepared for the third phase of the project which involved observational research, affinity diagramming, task analysis, and more UI design. Human Factors and Usability Engineer 10/2003 to 03/2005 Company Name City , State Tim worked as a human factors and usability design specialist as well as a systems engineer, taking into account workflow, perception, usability, feedback, and aesthetics for an electronic oral feedback device. He was responsible for design and implementation of clinical testing and analysis software. Tim interacted with senior members of his team to define and then develop data visualization software. By following predefined standards and requirements, he proposed and designed a patient-tracking database to allow cross-referencing of multiple factors while adhering to security and privacy regulations. Designing and creating software for dynamically mapping the sensitivity of the tongue. GUI design, workflow, interlocks to eliminate user error, strict adhesion to standardized data collection procedures. Designing and creating software for visualization of collected data. Sitting in on design sessions and acting as resident Human Factors advocate GUI design, workflow, dynamic data analysis, 2D and 3D visualization, spacial and temporal visualization, interviewed users to determine usage, linking to multiple data sources. Designing and creating image projection software GUI design, workflow, image processing, 3D interpolation and projection Designing and creating software for dynamically stimulating the tongue with an electrostatic tactor array GUI design for human computer interaction (HCI), safety interlocks to control correct data input, dynamic stimuli manipulation. Developed and evaluated user Interface design and user interface compliance using iterative design methodology with user feedback. Designing and developing a subject database to track subjects and allow for analysis of subject data across multiple factors. GUI design, subject confidentiality, data integrity, robust system recovery. Project Manager and Human Factors / Usability Engineer consultant 08/2001 to 09/2002 Company Name City , State Tim worked as a human factors specialist by defining GUI standards, look and feel, and conforming to existing software specifications. Responsible for all aspects of the software development cycle from inception to delivery. Defined the user interface for Palm and Windows CE devices. Detailed requirements gathering. Review of client's needs and application functionality. Product Manager / Sr. Engineer 09/2000 to 08/2001 Company Name City , State Tim was responsible for all aspects of the development cycle of the Video Pics and Paparazzi Pics products. These included defining the products by means of prototypes and concepts and then generating product specifications. He also acted as the Human Factors advocate to aid in the design process. Tim served on the following project areas: Used human factors and usability design principles including heuristic evaluation when designing and prototyping the next generation VideoPics product in Macromedia Director. Defined and executed the QA/QC process. This involved setting up a QA bugs database, running compatibility testing, establishing version control, and heading up customer service and FAQs. Evaluated and allocated resources including hardware, media, off-site web hosting and programming staff. Established milestones to meet promised deadlines for product delivery. Interfaced with the marketing group to define products that were viable in the market place. Created all of the demos and helped with the collateral materials for the shows. Set up an online store that allowed users to purchase the product. Once the purchase was made, the information was entered into our customer database and the product was shipped through our shipping department. Managed many 3rd party relations such as OEM bundling, back-end print services, and strategic partners. Scientist 11/1997 to 09/2000 Company Name City , State Tim worked as a human factors and usability engineer on many projects. He designed and programmed a tactical graphics application (TacGraph) for the Global 2000 wargames. Tim also designed and implemented stimuli and experiments for research being conducted on 2D and 3D interfaces. These experiments ranged from basic 3D shape recognition to determining routes in a 3D terrain. Tim also developed a GUI based version of a text based nurses' orders system for the VA hospital that was to replace a very dated command line system. Designed and prototyped user interfaces for the tactical situation awareness tool (TacSAT). Conducted interviews with 5th Marines at Camp Pendleton and integrated new design ideas into the TacSAT. Design and implementation of an experiment based on the TacSAT that simulated a real engagement to determine how experience affected the decision making process. Worked with a team of Human Factors PhDs to determine the benefits of 3D interfaces. These experiments tested object recognition, spatial relationships, occlusion, depth of field, perspective, depth cues, and other factors. Worked with a team of Human Factors PhDs to develop experiments in shared awareness, data integrity, reliability, and multimodal perception. Worked closely with Principal Investigators from SPAWAR, DOD, NIMA, and DNR under a SECRET military clearance. Designed and implemented a GUI for a text-based nurses' orders system to gather performance and behavioral data. The new system increased efficiency and reduced error by over 80%. Software Engineer and Human Factors / Usability Engineer 11/1993 to 03/1998 Company Name City , State Tim worked with a 5-person team to rework a graphical user interface (GUI) for an Internet TV set top box under extreme time constraints. His role was primarily prototyping and user centered design of the GUI. He also served as the lead prototype engineer and project manager for the graphical adventure game Timelapse. He worked with a team of talented designers, engineers, and artists on 9 cross-platform interactive edutainment titles. Acted as the usability and human factors evangelist in every project with which he was involved. Ran focus groups. Rolled out field trial in Austin, TX. Collected and analyzed data of online usage in an attempt to better understand the users. Assembled numerous conceptual prototypes for presentation to GTE VPs. Assisted in the game design for 9 titles produced and distributed by GTEIM. Established processing methods for converting rendered images created in Alias, and animations created in PhotoShop and Director, into usable assets. Designed, prototyped, and coded product demos used for retail and trade shows. Acted as the lead puzzle prototyper for ""TIMELAPSE."" Worked as the chief technologist for ""TIMELAPSE."" Responsibilities included investigating current and emergent technologies and determining if they were applicable to the game. Traveled to Knoxville, TN to manage the engineering team at Cyberflix for 3 weeks and establish game requirements. Duties also included training on the use of production tools, establishing a minimum system requirement, testing of new game engines, establishing asset needs, communicating with GTE Entertainment in Carlsbad, CA as to the status of our engineering efforts. Worked as a liaison for the marketing department for the production team. Designed and developed a 3D chat area using Onlive!'s Traveler and 3D Studio Max. Education B.S. Degree : Cognitive Science June 1993 University of California City , State , USA Cognitive Science Affiliations CHI UX Community Human Factors and Ergonomics Society (HFES) IxDA Madison User Experience Group Publications Holste, S., Kobus, D., Proctor, S., Bank, T., & Liebhaber, M. (1999). Decision making in a dynamic but uncertain environment. San Diego, CA: Pacific Science & Engineering Group, Inc. Manuscript in preparation. Kobus, D.A., Proctor, S., Bank, T.E., & Holste, S. (2000). Effects of experience and uncertainty during dynamic decision-making. In Proceedings of the 44th Annual Meeting of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society. Proctor, S., Bank, T.E., Holste, S., & Kobus, D.A. (1999). TacSAT demonstration user's manual. San Diego, CA: Pacific Science & Engineering Group. St. John, M., Proctor, S., Callan, J., & Bank, T. (1998). The command post situation awareness tool (CPSA): An evaluation. Presented at the APA, Division 21 and Human Factors and Ergonomics Society Midyear Symposium, San Diego, CA. Smallman, H.S., St. John, M., Bank, T., and Cowen, M.B. (2000). The effects of motion parallax, drop lines, and object size in localizing tracks displayed in perspective view. SPAWAR Systems Center San Diego, CA. Technical Report, in preparation. St. John, M., Smallman, H.S., Bank, T., and Cowen, M.B. Tactical Route Planning Using Two-Dimensional and Three-Dimensional Views of Terrain. SPAWAR Systems Center San Diego, CA. Technical Report, in press. ",DESIGNER " BUSINESS DEVELOPMENT EXECUTIVE Summary Results driven sales professional with an exemplary record of developing strategic initiatives to enhance sales. Thrives on a challenge, initiates action and entrepreneurial in business approach. Able to seize opportunities and demonstrates excellent networking skills. Exudes energy and enthusiasm while consistently meeting or exceeding sales targets. Offers an excellent record of experience and accomplishments. QUALIFICATION HIGHLIGHTS Account/Territory Management Contract Negotiations Client Development/Focus Sales Analysis Strategic Planning Quota Attainment Business Development/Market Growth Team Leadership Consultative Sales and Network Solutions Experience Company Name September 2008 to Current Business Development Executive Responsible for managing the entire sales cycle with accountability to engage specialist team members; Aggressive and active in competitive accounts, knowledgeable regarding competition and industry trends; Identify, articulate, and implement products, solutions and services to customer requirements; Articulate and position full spectrum of OfficeMax products, services, and solutions to key departmental decision makers; Develop and implement business plan for client base to identify, sell, and support services and/or products in existing OfficeMax accounts; Responsible for proposing and closing engagements that will achieve total revenue growth (sale and annuity), profit, and customer satisfaction plans; Perform account maintenance and continuous new business development; Work with the in-territory BRM and other resources to accomplish install, revenue, and profit objectives; Develop plans for growth and solicit buy-in from management; Perform presentations internally and externally on existing capabilities to gain support. Company Name September 2005 to September 2008 Client Advisor Developed new business leads and increase client base through focused personal marketing efforts that include, but not limited to, direct mail, networking affiliations, and telemarketing ; Accommodated client product preference via presentation and demonstration; Kept abreast of incoming inventory, features, accessories, etc and determine the benefits to prospective clients; Conducted needs assessments of potential buyers; Ensured proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system; Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons; Made effective deliveries by following all sales details, inspecting every vehicle sold, introducing clients to Service Manager, and making a personalized delivery of the vehicle. Key Contributions Awarded Client Advisor of the Month 18 times; Achieved BMW of North America's highest sales award for exceeding yearly sales quotas for 2006 and 2007 Received sales incentive awards for the most on-the-spot sales and client retention. Company Name November 2001 to September 2005 Sales Representative Established relationships with key target physicians in assigned territory through office in-services, roundtable discussions, focus group meetings, speaker programs and routine office visits; Sales cycle included cold calling, appointment setting, needs analysis, and post-sale tracking; Worked effectively with team members in gaining market share from competitors; Implemented a cross-over technique to territory organization plan to maximize and build stronger relationships with physicians and consultants; Provided product presentation to target physicians to include clinical facts statistics and indications; Attended corporate training seminars to maintain strong working knowledge of product. Key Contributions Gained highest sales percentage from new product growth since March 2005 Achieved quarterly sales goal as well as maintained top 25% status throughout tenure Built key relationships to successfully gain access to physicians that were often difficult to see. Company Name April 1999 to November 2003 Document Solutions Executive Marketed photocopiers and facsimile equipment to businesses, schools, and individuals within the assigned territory; Sales cycle included cold calling, appointment setting, needs analysis, product presentation and demonstration, and post-sale tracking; Developed new client base in assigned territory - averaged over 200 cold calls weekly; Analyzed customer requirements to determine product solution. Key Contributions Achieved 100% of a $3M quota during fiscal year 2001 and 2002 Received highest sales award company-wide February 2000 Received Team Player award for second quarter 2001 Received Document Management Consultant of the Year award for 2001 and 2002. Skills Articulate, benefits, business plan, closing, cold calling, competitive, Consultant, corporate training, Client, clients, customer satisfaction, delivery, direct mail, Document Management, facsimile, features, focus, Image, inventory, Leadership, managing, marketing, market, meetings, access, office, 2000, needs analysis, networking, new business development, photocopiers, presentations, pricing, profit, speaker, Quality Assurance, Sales, Sales Training, seminars, statistics, Team Player, telemarketing Education Hampton University May 1998 Bachelor of Arts : Political Science City , State Political Science Ricoh University January 2001 Image Management Certification, Levels 1 National Sales Training Phases I, II, and III, Forest Laboratories, April 2004 Leadership Workshop, BMW and Porsche of Arlington, October 2006 Understanding Leasing, BMW and Porsche of Arlington, September 2007 BMW of North America Quality Assurance Workshop, BMW and Porsche of Arlington ",BUSINESS-DEVELOPMENT " APPAREL TECHNICAL DESIGNER Career Focus Represent the Company's interest of universal and consistent fit aesthetics and proper construction of garments as well as standardizing product fit and constructions specifications. Qualifications Proven success in writing specification sheets Knowledge of fitting Pattern making and sewing Knowledge of textiles Experience in corresponding with contractors overseas Excellent ability for flat sketching Excellent administrative skills Proficient in English and Spanish Skills Microsoft Software: Excel, Word, Outlook Web PDM IBM AS-400 Professional Experience Apparel Technical Designer Sep 2016 Company Name － City , State Work with Design on Seasonal Development stages to identify the styles that will require tech design support for . Issue initial specs in order to expedite the first proto as well as resolve technical issues for design integrity, target price, delivery and quality as directed by Design and Merchant.  Manage fit cycle approval process from initial development through to stock approval. Interface with Design, Product Development, Merchants, Production Quality Assurance and Suppliers daily to ensure dos updated information has been communicated. Measure garments for fittings with speed and accuracy. Pull the history, and any specific references, basic standard fit binders and prepare for the fittings as needed. Maintain and update daily Fit log, indicating the approval status styles. Keep organized records of template garment specification including Labeling, Packaging standards and/or construction standards and monitor all new developments for consistency. Create, maintain and generate fit comments and specs in Books. Resolve technical issues with clear written communication to factories on a daily basis. Review graded specs, tolerances and construction for consistency before sending to factories for production and generating stock grading. Maintain seasonal binders of specs for Technical Designer brand responsibility. Maintain Management communication on any delivery issues, concerned or at risk styles, and work with the cross functional team to resolve outstanding issues. Specification Writer, Quality Control Assistant Jan 1996 to Jan 2000 Company Name － City , State Wrote specification sheets, including sewing construction, trim, grading, pattern and label parts. Attended fittings and corresponded with contractors overseas. Served as a Liaison between Spec Department with other Department such as Quality Control, Design, Trims, Pattern Making, Washing and Shrinkage, Fabrication Matching, Sample Room, Grading and Marking. Analyzed Line Development Management Reports (LDM) for domestic and overseas operations to ensure that deadlines were met. Kept and updated extensive database and books. Trained new hires. Specification Writer Jan 1993 to Jan 1996 Company Name － City , State Wrote Specification Sheets, including Sewing construction, Trim, Grading, Patterns and label parts. Served as a Liaison between Spec Department with other Department such as Quality Control, Design, Trims, Pattern Making, Sample Room, Grading and Marking. Managed the distribution and tracking of the specification packages from their production through to delivery to all appropriate factories, warehouses and relevant personnel. Monitored performance against deadlines and reported progress to the production group at weekly reviews. Kept and updated extensive database and books. Trained new hires. Production Line Supervisor Jan 1990 to Dec 1990 Company Name － City , State Supervised line operations and staff. Supervised and researched daily water treatment. Responsible for calculating the required quantities of raw materials for the daily production and controlling output against plan. Investigated and reported line efficiency on a daily basis. Freelance Teacher Jan 1988 to Mar 1989 Company Name － City , State Chemistry, Mathematics and Physics Education Chemical Engineering 1987 National University of Honduras Honduras C.A. ",DESIGNER " LEAD CONSTRUCTION MANAGER / REGIONAL QUALITY MANAGER Summary Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Highlights MS Office proficient Organized and detail-oriented Superb management skills Project budgeting Building codes and regulations Permit processing Safe job site set-up Blueprint fluency Power and hand tool operation Residential construction specialist Cost control Baseline schedules creation Experience 11/2010 to 03/2016 Lead Construction Manager / Regional Quality Manager Company Name － City , State Software/Databases: MS Office, MS Word, MS Excel, MS PowerPoint, MS Outlook, Microsoft Project, Anritsu Software, Adobe Pro, Siterra, Remedy, Visio, Quick Base, Documentum Operating Systems: MS Windows / Mac OSX Methodologies: Operations Management, Homeowners/Property Management, Project Management, Business Analysis, Inventory Management Processes Accountable for managing the daily field construction activities for the AT&T Turf - LTE project in New Jersey /Staten Island and San Diego Markets Completed 1000+ LTE and NSB site builds ensuring scope of work compliance, safety, quality, schedule, implementation and customer satisfaction Committed to both NSB and LTE sites on the team and regarded by the team as one of most experienced construction managers. Continually provided guidance and training to multiple general contractors and OCI construction managers related to the LTE scope of work and AT&T specifications. Identified opportunities for improvement with project scope and methods of procedure. Implement changes and processes to improve construction efficiency and quality. Enforced our high quality expectations with the contractors and team by co-creating a QA punch list consisting of over 600 items to be checked and verified on each site. This list replaced the AT&T national standard ND-51 compliance checklist on Black & Veatch LTE sites and resulted in a formal submission to AT&T Wireless from the National Quality Manager for approval to be implemented nationwide. 01/2007 to 11/2010 Owner / General Contractor Company Name － City , State Supervised construction for over 300 Projects in New York, New Jersey and Pennsylvania and managed a construction team of up to 20 people including Employees, Subcontractors, Architects and Engineers. Worked closely through weekly cross-functional meetings with Engineering, Subcontractors, Employees, Homeowners and Property Management. Assigned action items and tracked required deliverables and task completion to maintain project deadlines. Key contributor to the designs and revisions of construction details throughout the construction phase for standardization of design specifications and creation of construction task order and tracker templates. Continuously monitored working environment, production and quality to effectively and safely increase revenue, efficiency and Profitability. Often answered construction, design and logistics questions and resolved numerous project issues,. 07/2006 to 05/2007 Specialty Manager Company Name － City , State Supervise Associates in the selling effort, ensuring the store's in-stock position and maintaining an appealing and organized store appearance. Key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns and supporting service needs for both. Supervising Store Associates to include interviewing, hiring, motivating, coaching, training, developing and communicating to associates. Provided support for Microsoft Client and Server systems. Performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary. Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. 01/2001 to 01/2006 System Administrator Company Name － City , State Provided support for Microsoft Client and Server systems. Installed and supported network printing devices, upgrades and repairs hardware. Maintained user and group policies, Active directory, security procedures, VPN and client requested back-up procedures. Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support). Performs technology needs analysis. Rolls out hardware and software to ensure optimal deployment of resources. Plans, implements, and supports the network and computing infrastructure plan. Manages small to medium sized projects according to agreed upon budgets and schedules. Assists with technology planning through ongoing research. Education 2006 Currently Pursuing Cisco Certification and PMP Certification, 2016 Netcom Information Technologies Microsoft Certified Professional Andrew Connector & Weatherproofing Certificate OSHA 10-hour Certification First Aid/CPR RF Awareness Skills account management, Active directory, Adobe, back-up, backup, budgets, Business Analysis, Cisco, Client and Server, coaching, hardware, CPR, client, customer satisfaction, Databases, Documentum, e-mail, First Aid, functional, hiring, internet access, Inventory Management, logistics, Mac, managing, meetings, Microsoft Certified Professional, MS Excel, MS Office, office, MS Outlook, MS PowerPoint, Microsoft Project, MS Windows, MS Word, needs analysis, Network administration, network, Operating Systems, Operations Management, Performance management, policies, Processes, Project Management, Property Management, Quality, QA, Quick, repairs, research, safety, selling, sales, San, scheduling, staffing, supervisor, Supervising, supervision, upgrades, VPN, Visio, web server ",CONSTRUCTION " CONSULTANT Summary Transitioning Military Professional eager to apply acquired skills to serve Aflac and the healthcare industry. Creates business partnerships and builds trust with managers and employees to create a positive work environment through networking. Driven professional who effectively builds loyalty, long-term relationships and promoting the company's brand. Experience 03/2016 to Current Consultant Company Name － City , State Tracked key dates and deadlines and maintained specific personnel lists. Screened 104 applicants based on their qualifications and background. Developed and facilitated job recruitment sessions. Tracked 28 candidates and pushed for feedback on disqualifications, time-to-fill man-power and other variables. Coordinated meetings, developed meeting content and presented all information to potential candidates resulting in the acquisition of 11 contracts. 03/2016 to Current First Line Supervisor Company Name － City , State Completed and maintained accurate and organized records, documents and reports for over 19 diving customers. Supported the development of diving operations staff to meet competency and performance expectations. Conducted weekly training activities with effective communication and leadership. Provided coaching, mentoring, and consultation to staff to enhance staff development of 23 personnel. 04/2012 to 03/2016 Field Operations Manager Company Name － City , State Trained and promoted continued education for all 20 members. Offered technical assistance to support operations and training. Conducted routine quality audits to ensure that records and policies adhered to specifications and initiated corrective actions. Performed regular job site observations to provide direction for all diving personnel. Education and Training 2018 Bachelor of Science : Health Sciences Southern New Hampshire University － City , State Health Sciences Skills Business correspondence, coaching, consultation, content, contracts, Customer service, direction, Employee training, Team building, leadership, meetings, mentoring, Natural, personnel, policies, quality, Quality assurance, recruitment, staff development, technical assistance ",CONSULTANT " FINANCE ASSISTANT Professional Summary Customer Service Rep/Administrative Assistant with 6 years of experience in a sensitive corporate environment. Outgoing and detail-oriented, Proficient at building and maintaining personal and professional relationships. Associate's Degree in English. Experience Finance Assistant 09/2016 to 08/2017 Company Name City , State Responsible for overseeing and organizing customer files. Maintained confidential customer and company information. Established strong relationships with our accounting, sales, and managers. Packaged customer contracts with all required documents to go out to different lenders for financing. Maintained strong relationships with lender representatives. CSR 04/2016 to 09/2016 Company Name City , State Responsible for making sure that the applicant was verified and met all requirements to be approved for the loan, all information on applications were correct. Made bank deposits daily. Maintained adequate cash supply in cash drawers in multiple checkout stations. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Accurately logged all daily activity with customers who were due, and over due. Title Clerk 10/2015 to 02/2016 Company Name City , State Processed car deals, verified costs including reconditioning and equipment add-ons. Managed all information regarding motor vehicle registration including legal and state-required documents. Responsible for preparing all tax, title documents and payoff checks for new vehicles and trade-ins. Posted vehicle sales and purchases. Cut checks for vehicle purchases from auction dealers and customer referrals. Created spreadsheets to log all vehicle purchases. ​Processed all aftermarket vehicle add ons. Cashier/Receptionist 07/2014 to 08/2017 Company Name City , State Managed the receptionist area, including greeting visitors and responding to busy multi-line telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Constant entering of data into database while maintaining all other duties. Receiving money, receipting, customer service and all other basic secretarial duties. Cashier/CSR 11/2010 to 04/2014 Company Name City , State Effectively completed procedures involving receiving, marking, and checking in merchandise.Issued receipts, refunds, credits, or changed due to customers.Assisted Managers in the day-to-day running of the store in line with Corporate Sales procedures. Skills Accounting, administrative, ADP, automobiles, Balance, cash deposits, cash handling, clerical, Closing, draw, financing, financial, funds, inventory, legal, legal documents, Logging, managing, marketing, Excel, Microsoft Office, Outlook, PowerPoint, Word, NSF, processing payments, printer, purchasing, reading, repairs, retail, sales, sales reports, spreadsheet, tax, telephone, telephones, year-end Education Associate of Arts : English Spring 2014 South Suburban College ",FINANCE " FINANCE DIRECTOR Executive Profile Dedicated and accomplished Finance Professional with extensive experience in FINANCIAL MANAGEMENT & BUDGETING seeks a management position where I can further enhance the achievement of an organization's objectives and targets. Experience in diverse industries includes financial services, retail, distribution, FORTUNE 500 and BIG 4 companies. Skill Highlights Microsoft Office software (Excel, Word, PowerPoint and Access). Experience with accounting and financial reporting systems including Oracle, JD Edwards and Hyperion. Professional Experience Finance Director , 01/2013 － Current Company Name － City , State Reports directly to the Vice President of Finance and supports the CFO organization with financial and strategic insight. Partners with and supports the SVP of Product & Marketing in the implementation of new product initiatives to the marketplace. Finance representative within the Executive Business Review Committee who provides value-added insight to senior management through financial modeling and analysis. Finance point person that collaborates with and supports the SVP of Sales and his team. Led the design and implementation of a more comprehensive incentive compensation plan that improved sales compensation effectiveness and minimized potential liability exposure to the company. Updates, analyzes and distributes key monthly financial metrics and reporting to business partners. Assists in the development of the annual budget and forecast process. Completes ad-hoc analytic requests as designated by the CFO and the VP of Finance to support senior management decision making. Develops, mentors and trains the Financial Analyst within the team. Finance Manager , 01/2008 － 12/2012 Company Name － City , State Concord & Paypoint) Prepared and managed the annual budget, forecast and strategic long term plan process for the Concord & Paypoint divisions with revenue of $225M. Administered and managed the National Sales compensation plans in a timely and efficient manner in order to accurately pay commissions totaling $4M annually. National Sales representative on the PASO (Product Reporting & Sales Compensation Overhaul) project whose goal was to automate First Data's commission system. Reported to and supported the Vice President of Finance with financial direction. Developed and distributed monthly, quarterly and annual financial reporting to senior management. Responsible for all aspects of the month-end and year-end financial close process. Finance Manager , 04/2005 － 01/2008 Company Name － City , State Cross Sales) Developed and managed the annual budget and forecast process for the Cross Sales division with revenue of $57M. Implemented process improvements including streamlining operations which positively impacted the bottom line by $1M. Supervised staff both directly and indirectly and provided leadership and direction to teams in the New York, Florida and Maryland facilities. Reported to the Senior Director of Finance and supported the Senior Vice President of Sales with a sales force of 300 sales reps. Senior Financial Analyst , 04/2000 － 04/2005 Company Name － City , State Prepared annual budget for the Medical Products division with revenue of $550M. Responsible for all aspects of month and year end financial close. Recipient of numerous Q inside the O (Quality inside Olympus) awards. Financial Analyst , 01/1997 － 04/2000 Company Name － City , State Prepared annual budgets for the Medical and Industrial Products divisions with combined revenue of $380M. Designed and distributed budget vs. actual reporting for 40+ department heads which enabled. improved monitoring and control of their respective budgets. Trained, supervised, and evaluated staff. Financial Analyst , 03/1995 － 01/1997 Company Name － City , State Prepared annual budget with revenue of $55M. Updated and distributed monthly partner's financial summary report. Maintenance of resume/skill/qualification database for a professional staff of 200, which assisted in developing future client proposals. Financial Analyst , 10/1992 － 03/1995 Company Name － City , State Prepared annual budget with revenue of $41M. Maintained payroll for 300 employees. Experience with ADP payroll systems. Trained, supervised, and evaluated staff. Budget Analyst , 12/1990 － 10/1992 Company Name － City , State Public Relations & Special Production) Prepared annual expense budget totaling $6M for 47 Macy's Northeast stores including several high profile events (i.e. the Thanksgiving Day Parade and the 4th of July Fireworks Show). Responsible for carrying out contractual obligations including the preparation and disbursement of appearance fees to various members of the Sports Entertainment Industry (MLB, NFL and NBA). Trained, supervised, and evaluated staff. Education 1 1989 Hofstra University － City , State Bachelor of Arts Economics Economics Skills accounting, ADP payroll, ad, automate, budgets, budget, client, database, decision making, direction, senior management, senior management, Finance, financial, Financial Analyst, financial modeling, financial reporting, Fireworks, Hyperion, JD Edwards, leadership, Director, Marketing, Access, Excel, Microsoft Office software, PowerPoint, Word, Oracle, payroll, proposals, Public Relations, Quality, reporting, Sales, strategic, year-end ",FINANCE " FAMILY AND COMMUNITY ADVOCATE Professional Summary Affiliations Creative problem solver & computer literate Experience in Domestic Violence advocacy, conflict resolution, Trauma counseling & community referrals Excellent communication, organizational and information gathering skills Effective multicultural communication & interaction skills Ability to provide crisis services including suicide prevention Expertise in Counseling (including in-home) & group facilitation Expertise in developing, implementing & monitoring different projects and/or assignments Knowledge of techniques used for both Mental Health & Substance Abuse services/Cognitive Behaviorist Skills Self-motivated Team leadership Strong verbal communication Powerful negotiator Conflict resolution Extremely organized Client assessment and analysis Work History 03/2015 to 09/2017 Family and Community Advocate Company Name – City , State Completion of or update of applications leading to financial assistance toward home heating or cooling bills; as well as assistance towards rent or mortgage payments to at-risk low income, elderly and disabled households. Referrals to community resources as needed. Completion of applications for Home Weatherization program and agency Head Start Facilities. Compiled and monitored case files. Coordinator of VITA Tax program. Community Outreach 4x's yearly. Utilized technology solutions for data entry. Community Outreach resulted in 15% increase in financial assistance. 01/2009 to 01/2011 Substance Abuse Counselor Company Name – City , State Completed Psychosocial Assessments and Treatment Plans to determine the eligibility and provisional needs of persons suffering from Opiate Addiction. Monitored progress through weekly individual and group sessions, team staff meetings, and random Urine Surveillance. Completed authorization for T-19 reimbursements. Collaborated with on-site medical team for maximum services. Compiled and monitored case files. Provided community referrals as needed. Group leader. 01/2008 to 01/2009 Case Manager Company Name – City , State Completed Psychosocial Assessments and Treatment Plans. Compiled and monitored case files. Utilized technology solutions to streamline data entry and report writing. Collaborated with in-house and community staff to maximize services. Provided community referrals as needed. Monitored daily living activities to assess quality of life status. Completed monthly stats. On clients seen and services rendered. On-site case management resulted in 45% reduction in crisis situations. 01/2004 to 01/2008 Lead Case Manager Company Name – City , State Completed Psychosocial Assessments and Treatment Plans within the Prison setting to determine provisional needs for discharging inmates in the area of personal and family adjustments, finances, employment, food and clothing, housing, and physical and mental impairments. Developed and implemented program curriculum. Compiled and monitored case files and utilized technology solutions to streamline management tasks and report submission. Supervisor and trainer of Masters and Bachelor Interns. Provided employment services including resume writing, job leads, job retention. Case management resulted in 50% recidivism reduction in a 4 year project. Virgil Joiner - pg. 2. 01/2000 to 01/2004 Therapist Company Name – City , State Completed Psychosocial Assessment and Treatment Plans to determine diagnosis and provisional needs of clients with wide range. of Mental Health Disorders including AODA. Assisted clients in modifying negative attitudes and behaviors through weekly individual and group session and Urine Surveillance. Compiled and monitored case files. Provided in-home therapy. In-home services resulted in 60% increase in client retention. Observed and monitored client behavior and responses to treatment. 01/1998 to 01/2001 Psychotherapist Company Name – City , State Completed Psychosocial Assessments and Treatment Plans on clients diagnosed with a wide range of Mental Health Disorders. Directed clients in modifying attitudes and patterns of negative behavior through weekly individual sessions. Compiled and monitored case files. Completed authorizations for insurance reimbursement. Collaborated with Psychologist and Psychiatrist regarding diagnosis and medication monitoring. Conducted in-home services including crisis intervention. Provided community resources as needed. In-home services resulted in 35% increase in client retention. Observed and monitored client behavior and responses to treatment. Skills streamline, agency, Case management, Counselor, Counseling, crisis intervention, client, clients, data entry, diagnosis, financial, insurance, meetings, Mental Health, progress, Psychiatrist, quality, report writing, Supervisor, Tax, therapy, trainer, Trauma, Treatment Plans Education 1995 MSW : Social Welfare University of Milwaukee - City , State Advanced Opportunity Fellowship Award *UW Milwaukee Field Placement Advisory Brd. Member *African American Student Achievement Award *Association of Black Social Workers Book Fund Award 1993 BSW : Social Welfare Concordia University Wisconsin - City , State Member: Student Social Work Club AODA Counselor/Social Work Intern *WCS/Wings Correctional Program, Milwaukee, WI AODA Counselor/Social Work Intern (Women In Need of Greater Support) : VA Medical Center - City , State ",ADVOCATE " PRESCHOOL TEACHER Professional Summary Efficient, accurate and detail-oriented with and innate drive to provide exceptional service. Also  experienced  professional  with strong leadership and relationship-building skills. Skills Strong communication skills Microsoft Office Staff motivator Commitment to quality and service Profit enhancement Employee hiring and retention Work History Preschool Teacher February 2010 to August 2015 Company Name - City , State Collaborated with teachers to ensure the delivery of efficient, high-quality service. Successfully initiated and implemented projects which resulted in positive outcome . Supervisor February 2004 to January 2010 Company Name - City , State Reviewed weekly inventory charts and recorded facility needs. Consistently received positive feedback from guests on performance reviews. Provided coaching, mentoring, and consultation to staff to enhance staff development. Worked directly with retail vendors to achieve excellent customer service. ​ Team Member January 2001 to March 2003 Company Name - City , State Supervised and coordinated dining room activities and employee schedules. Set-up and operated line for birthday parties. Education Chattahoochee Technical College Current City , State Associate of Applied Science : Business Management Valdosta State University City , State Business ",TEACHER " HR MANAGER Summary Human Resources Professional with practical understanding of business needs. Areas of expertise include conflict management and employee training. Highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Highlights Hiring and retention Training and development Recruiting Compensation/payroll Employee relations Personnel records maintenance New hire orientation Meeting planning Workers' compensation knowledge Labor relations MS Office Excellent interpersonal and coaching skills HRIS technologies Staff training and development Human resources audits HR policies and procedures expertise Project management Human resource laws knowledge Appointment setting Database management Experience Company Name City , State HR Manager 01/2012 to 04/2015 Planned, directed, and coordinated human resource management activities to maximize the strategic use of human resources and maintained functions such as workers compensation, recruitment, personnel policies, and regulatory compliance. Key Results: New Hire Orientation, on-boarding activities and other HR functions such as offer letters, HR metrics tracking and reporting. Set up interview scheduling for candidates and interview team. Represented Company at all Unemployment and Worker Compensation hearings. Monitored and implemented all Workers Compensation aspects such as, advising medical treatment, informing WC attorneys of any updates, and monitoring any medical restrictions. Helped implement the States ""Managed Care Program"" to help reduce costs for the company. Verified and processed candidate background information. Identified staff vacancies and recruited, interviewed and selected applicants Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits. Performed staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Company Name City , State HR Coordinator/Assistant 03/2011 to 11/2012 Provided a high level of support to the National Director and General Manager as well as oversaw PGA TOUR golf and charity events at 31 domestic and international locations. Responsible for tactical and strategic Human Resource department oversight, supporting all functions and employees. Key Results: Managed drug screen and background processes. Processed payroll and other related employee documentation. Assisted in executing all marketing and promotional initiatives developed by Tournament Players Clubs and PGA TOUR Brand Teams Coordinated travel logistics for internal executives as well as interviewed candidates. Managed budget reports and budgets, while providing weekly updates to the GM. Wrote press releases and other PR documents for upcoming tournaments. Maintained audits at all TPC venues to help stay in compliance with PGA TOUR standards. Worked cohesively with all functional organizations (at all levels) to deliver expected results. Company Name City , State HR Representative 02/2009 to 03/2011 Worked with senior management to create and implement HR policies and procedures; recruit employees; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer HR budget; and handle HR workplace issues. Provided high level support to senior executives. Key Results: Implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Managed drug screen and background processes, as well as process and maintain immigration documentation and visa statuses Negotiated salary offers sign-on bonuses/relocation packages annually at both the exempt and non-exempt level. Coordinated travel logistics for internal executives as well as interview candidates. Managed budget reports for CEO, and provided weekly updates. Provided support as needed. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first ""web interview"", creating a reduction in interviewing costs that was later adopted company-wide. Revised job descriptions across all levels and categories. Shadowed"" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Was involved in union contract negotiations, and helped finalize and create revised union contract. Company Name City , State Sr. Executive Assistant 01/2007 to 12/2008 Provided a broad range of HR functions, including recruiting and training employees, overseeing disciplinary action and managing HR records. Resolved conflicts between employees and management, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: Trained member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Scheduled meetings, conference rooms and made travel arrangements as necessary. Oversaw calendars and scheduled appointments on behalf of the executive. Supported high level executives, including the CEO. Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Compiled and analyzed data from monthly reports to prepare directors' presentations to executive management. Company Name City , State SR. Executive Assistant 02/2002 to 12/2006 Provided support to Vice Presidents of both commercial and military operations. Insured that all trade show exhibits were prepared and presented as planned; communicated outcomes of all shows to executives, and maintained budgets for all shows. Key Results: Prepared reports on completed shows for budget analysis, attendance profiles, and sales returns. Facilitated the creation of any necessary graphics for flyers, registration forms, announcements, etc. for all events and for final approval. Coordinated trade show involvement/event planning. Planned all travel logistics for executives and customers, both domestic and international. Company Name City , State Human Resource Regional Assistant 01/1998 to 01/2002 Maintained deductions and payroll and administration of benefits, including pensions, annuities, health insurance, life insurance, and dental insurance. Monitored Workers' Compensation claims and coordinated work between employees and the insurance carrier as well as tracked reported accidents. Key Results: Maintained department schedules, HR files, and People Soft data. Assisted supported HR policies and programs, including review and salary processes Performed all initial interviewing and back ground screening Prepared and presented reports involving HIPPA, OSHA, FMLA, and Workers Compensation issues. Education 3/2019 Notary Public Bachelor of Arts (BA) : Human Resource Management 2016 UNIVERSITY OF PHEONIX Skills benefits, budget analysis, budgets, budget, coaching, contract negotiations, documentation, training employees, event planning, special events, executive management, senior management, firing, forms, functional, General Manager, graphics, hiring, human resource management, Human Resource, human resources, HR, insurance, regulatory compliance, letters, logistics, Director, managing, marketing, meetings, payroll, People Soft, personnel, policies, presentations, press releases, PR, processes, promotion, recruiting, recruitment, reporting, sales, scheduling, sound, staffing, strategic, travel arrangements, workshops ",HR " PRE-SERVICE TEACHER Summary Seeking a middle grades  math or science teaching position where I can contribute my creativity, classroom management, and instructional skills. Education and Training Bachelor of Science : Middle Grades Education (Science Concentration) May 2017 North Carolina State University , City , State GPA-3.0 Associate of Arts May 2014 Caldwell Community College and Technical Institute , City , State GPA-3.45 Experience Company Name City , State Pre-Service Teacher 03/2017 to 04/2017 Independently taught a 7th grade science study hall class Constructed lesson plans, observed, and taught 7th and 8th grade Biology Implemented technology and hands on learning activities in the classroom Made modifications and accommodations for ESL learners Helped instructors construct lessons that align with 21st Century Science Education Company Name City , State Pre-Service Teacher 01/2017 to 03/2017 Observed, assisted, and taught in a 7th grade science classroom Planned and prepared daily lessons a week in advance of teaching them  Modified instruction and assessments to fit learners needs Attended 7th grade team meetings, staff professional development, and parent conferences Company Name City , State Sports Supervisor 02/2016 to 03/2017 Checked in officials and participants upon arrival to their designated sport Cleaned facilities Gave First Aid help, and was CPR certified if that was needed Set up fields/facilities before games Company Name City , State Clothing Specialist/Cashier 07/2013 to 08/2014 Provided customer service Maintained a tidy workspace Ensured correct currency in the tills upon closing of the store Stocked, blocked, and set up shelves/displays Skills Time Management Creativity Effective Communication Patience Multi-Tasking Organizational/Planning Critical Thinking Teaching Accomplishments Supervisor of the Bi-Week Rookie Official of the Year  National Honors Society NCSU Club Volleyball Certifications CPR & First Aid ",TEACHER " SALES Summary Self-motivated individual offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge. Highlights Accounts receivable professional Effective time management Knowledge of Sap Excellent managerial techniques Expert in customer relations ADP, SAP, MICROSOFT WORD, EXCEL, OUTLOOK, QUICKBOOKS Accomplishments Reduced the open invoice cycle time from 90 days to 10 days by developing new dispute reporting procedures. Experience 04/2016 to Current Sales Company Name － City , State Sold Auto, Home , Renters, Motorcycle policies, Cross selling to current and new customers. Followed up with current and old customers to ensure happy with services. 01/2015 to 03/2016 SERVICE ADMIN/BOOKEEPER, RUSH ENTERPRISES Company Name － City , State Match and coded all paperwork and invoices for departments. Assisted managers with hiring procedures, screening of candidates, coordinating interviews. Assisted with all new hire paperwork such as benefit packages and i9 forms. Ordered all parts and delivered them as well Handled all month end & year end closing audits. Responsible for the continuing education, training, and certification of new and experienced employees Filed all invoices and paperwork as needed. Processed all Peterbilt & Cummins warranty claims Handled all Paccar Roadside invoices. Reconciled vendor statements and checked for accuracy. Assisted with Month End Close. Filed daily cash sales summary sheets. Processed all new hire & drug screen paperwork as needed. Performed daily reports for four different locations of units in areas. Contacted several vendors for all units due for service & non payments Handled all inventory for two locations and input into SAP system. 12/2014 to 02/2015 INVENTORY CONTROL SPECIALIST Company Name － City , State Responsible for ensuring inventory production quality and efficiency levels and implementing corrective action as required. Prepared shipping documents for products scheduled to ship (i.e., Fed Ex, UPS). Monitored inventory and controls to ensure adequate product supply levels. Maintained distribution reports and logs as well as all sales and collections for the company. 06/2008 to 11/2014 AGENCY SUPPORT SPECIALIST Company Name － City , State Rated all sales quotes including flood, home, and auto, motorcycle, boat, & travel trailers through about seven different companies to see what rate best fit customer's needs and wants. Handled all escrowed accounts. Sold auto, home, commercial policies through Nationwide, Progressive, and Hartford to customers depending on there needs. Performed cold calling for internet leads. Expertise in resolving escalated customer issues. Handled all commercial auto & business calls for any insured needing a certificate of liability or adding additional insured to policy. Handled all accounts that were escrowed & verified all accounts. Education 2017 BBA : Accounting University Of Texas of the Permian Basin － City , State , United States Accounting Skills Accounts receivable, ADP, closing, cold calling, customer relations, inventory, managerial,EXCEL, mail, office, OUTLOOK, MICROSOFT WORD, Month End Close, policies, quality, QUICKBOOKS, SAFETY, selling, sales, SAP, shipping, time management ",SALES " CONSTRUCTION INSPECTOR Professional Summary Core Qualifications Experience 01/2018 to 06/2018 Construction Inspector Company Name － City , State Inspected construction operations on roads and bridges to ensure work was done in accordance with the construction plans and specifications. Interpreted contract requirements through the examination of the specifications and drawings Applied a variety of testing and inspection techniques. Resolved specifications, drawings or construction conflicts and problems with site supervisor and/or project manager. Monitored contractor's construction schedule, materials, and equipment. Reviewed construction project safety practices and advised the supervisor of any corrective actions. Documented daily construction activities by utilizing the PennDOT Engineering and Construction Management System. 10/2014 to 11/2017 Courier Company Name － City , State Picked up and delivered court documents in a polite, resourceful, and professional manner. Coordinated incoming and outgoing mail. Maintained route supply inventory to ensure mail and documents are delivered promptly. Provided customer service by giving customers necessary information. Maintained delivery records. Served individuals and companies with legal documents. 08/2000 to 11/2013 Police Officer (retired) Company Name － City , State Patrolled designated areas in a patrol car or on foot to provide assistance, protect persons, and safeguard property. Enforced NJ State 2C criminal laws and motor vehicle laws. Apprehended suspects by effecting a lawful arrest in order to take suspects into custody. Conducted preliminary investigations by interviewing victims and witnesses after a crime. Obtained information and maintained notes for investigations. Prepared investigative reports and supplemental reports to provide an official record of the investigation. Prepared complaint summonses and warrants. Served defendants with their summons or warrant. Testified in New Jersey Courts for traffic and criminal investigations. Dealt with varied types of persons individually and in groups in a courteous and effective manner. 04/1997 to 08/2000 Communications Operator Company Name － City , State Updated leave, time, and pay balances for employees. Reviewed, maintained, and posted daily schedules and overtime rosters. Recorded and maintained information using manual or computerized record keeping systems. Prepared and distributed applicable reports. Received and transmitted calls utilizing telephone and radio systems. Dispatched emergency personnel or equipment. Issued and received paychecks, mail, keys, and other items. 08/1995 to 04/1997 Warehouse Manager and Purchasing Company Name － City , State Responsible for overseeing the ordering, receiving, restocking, and inventorying of medical supplies and equipment. Coordinated and managed the distribution of medical supplies and equipment to nursing homes, home healthcare providers, pharmacies, and individuals. 11/1994 to 08/1995 Security Officer Company Name － City , State Patrolled store and adjacent premises to maintain order, enforce regulations, and ensure observance of applicable laws. Assisted and notified staff during routine problems and emergency situations. 09/1988 to 12/1994 Operations Specialist Company Name － City , State Operated surveillance and search radar, electronic recognition equipment, and identification equipment. Operated controlled approach devices and electronic aids to navigation. Served as plotter and status board keeper. Performed various security watch details. Performed diversified security duties to protect government property from fire, theft, and unauthorized personnel. Established and maintained various logs utilizing information obtained through numerous internal and external means including radio nets, electronic surveillance equipment and other various communication sources. Established and maintained primary and secondary communication source for reporting and assessment during possible wartime and peacetime crisis. Trained in the fighting and prevention of diversified classes of fires. Skills approach, Basic, bridges, C, Construction Management, customer service, delivery, Driving, government, home healthcare, inspection, legal documents, notes, materials, mail, radar, navigation, nursing, personnel, on foot, Police, radio, receiving, record keeping, reporting, safety, supervisor, supply inventory, telephone, warrants Education 2000 Basic Course for Police Officers Burlington County Police Academy － City , State Counter-Terrorism Awareness Street Survival Incident Command System Drunk Driving Prosecution and Enforcement Defensive Tactics Critical Incident Response Procedures for Schools Bomb Threat Response 1989 Fleet Combat Training Center Atlantic － City , State Additional Information Military Awards Good Conduct Medal National Defense Service Medal Navy Expeditionary Medal Navy Expeditionary Medal Sea Service Deployment Ribbon (Second Award) Navy Unit Commendation Southwest Asia Service Medal with Bronze Star ",CONSTRUCTION " ASSISTANT GENERAL/OPERATIONS MANAGER Summary Results-focused management professional offering ten years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Skills Staff training Supervision and trainingOperations management Staff development Inventory control Cross-functional team management Complex problem solving Customer service-oriented Appointment scheduling Front desk management Spa maintenance Inventory maintenance Employee interviewing and hiring Payment tracking systems Understands spa services Meeting Maker familiarity Knowledge of UPS and Fed Ex shipping systems Hospitality industry knowledge Attentive to detail Multi-tasker extraordinaire Accomplishments Leadership Served as key contributing member to Leadership team. People Management: Hired and mentored all staff Streamlined the training of the departments Financial Management: Oversaw the budgets and inventory control Created new manual for documenting all spa products.Served as Dermalogica product line expert. Experience 01/2013 to 06/2015 Assistant General/Operations Manager Company Name － City , State Managed team of 45 of professionals.Served as mentor to junior team members.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. 07/2012 to 01/2013 General Manager Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person. Addressed all guest complaints and referred any escalated situations to management.Checked members and guests in promptly for their appointments.Efficiently checked guests in and out using Millenium.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to spa therapists by aligning the client's needs with the spa therapists expertise.Addressed all member concerns with patience.Responded to customer inquiries in a friendly and professional manner.Verified end-of-day reports against credit and cash profits.Clearly communicated with each technician regarding any schedule changes.Executed all daily opening and closing procedures.Organized salon paperwork and office files.Introduced corporate policies, procedures and work rules to new spa employees. 08/2010 to 07/2012 Head/Esthetician Company Name － City , State Advised guests on special events and product promotions.Mailed client forms and salon promotional documents.Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Supplied guests with robes, slippers and locker keys.Efficiently checked guests in and out using spa biz.Instructed guests on facility safety measures.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to Spa Therapist by aligning the client's needs with the Spa Therapist expertise.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers. 11/2007 to 10/2009 Esthetician, Certified Laser Technician Company Name － City , State Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Instructed guests on facility safety measures.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers.Responded to customer inquiries in a friendly and professional manner.Suggested and sold spa services and retail products to customers.Advised guests on special events and product promotions. Education and Training 2006 Bachelor Marketing/Management University of Aesthetics － City , State Esthtician training 1993 Bacholrs : Marketing/Management Emporia State University － City , State Marketing/ManagementCoursework in Business and ManagementCoursework in Marketing and Communications Assosicates Seward County Community College － City , State Coursework in Marketing and CommunicationsCoursework in Business and Management Skills banking, budget, interpersonal skills, client, customer satisfaction, customer service, general manager, hiring, human resource, Inventory, inventory control, Laser, managing, marketing, payroll, policies, profit and loss, quality, recruiting, retail sales, sales, sales training, surveys ",FITNESS " CLINICAL STUDY COORDINATOR II Professional Background Clinical professional with the proven ability to work with diverse clients and staff. Recognized for capacity to learn and willingness to take on new challenges and responsibilities. Interested in advancing myself personally and professionally in the Clinical Research field. Skill Highlights Microsoft Office applications Proficiency in multiple CTMS, eCRF, EDC, IWRS/IXRS platforms Professional Experience Clinical Study Coordinator II October 2015 to Current Company Name － City , State Coordinate clinical trials for the Surgical Research department with a primary focus in Cardiovascular and Vascular device related studies. Communicate closely with surgical staff, pharmaceutical companies, surgical device manufacturers and contract research organizations.  Author informed patient consent forms for clinical trials, in accordance with Internal Review Board (IRB) and trial sponsor standards. Monitor studies to ensure continued compliance with federal and IRB regulations. Author IRB clinical trial submission, planned changed, continuation and end of study forms.  Collect data from patient medical records, examinations and procedures, prepare and complete sponsor's clinical report forms. Monitor and document for AE and SAE occurence for submission to appropriate entities.  Responsible for device and drug accountability for each study. Communicate closely with hospital pharmaceutical service and ensure adherence to all pharmacy ans sponsor protocols.  Introduced department to more efficient and improved patient payment process. Created department wide documents to improve trial efficiency including AE and SAE monitoring source documents, proof of patient payment forms, temperature monitoring logs for drug/device storage. Assisted and trained fellow staff with use of Epic EHR/EMR systems.  Clinical Research Coordinator I November 2014 to October 2015 Company Name － City , State Coordinated pharmaceutical Phase II, III, and IV clinical trials across multiple therapeutic areas, collaborating closely with physicians and staff, representatives from pharmaceutical companies, contract research organizations and academic institutions. Developed materials and tools necessary to appropriately carry out study procedures including source document development, study timelines and study related procedure strategies and execution plans.  Interviewed and recruited patients for studies following protocols established jointly by study staff and project sponsors. Ensured all materials for each clinical trial protocol are available for subject enrollment and properly maintained. Maintained extensive patient contact, via telephone and written correspondence. Monitored patients to track follow-up visits, record AE and SAE's and patient outcomes. Performeded specimen collection, processing and shipment of biological specimens. Experience in multiple therapeutic areas including: Asthma, COPD, Women's Health, Hyperlipidemia, Gastrointestinal, Gout, Diabetes, Immunology and Vaccine trial studies. Exercise Specialist July 2013 to October 2014 Company Name － City , State Supervised exercise sessions for phase II and III cardiac rehabilitation patients, including monitoring of cardiac telemetry unit, response to exercise, patient safety. Conducted patient orientations, prescribe cardiovascular and strength training exercise tailored to individual needs of patient.  Provided and developed educational services and materials. Oversaw student internship program, develop educational materials, assess student learning. Performed clerical duties including billing, insurance verification and patient registration. Cardiovascular Medical Technician July 2013 to March 2014 Company Name － City , State Conducted noninvasive cardiovascular testing procedures including; exercise and pharmacologic stress echos, exercise and pharmacologic nuclear stress tests and tilt table testing. Prepared patients for 24-hour holter and 30-day event monitor services, conducted inpatient and outpatient ECGs. Exercise Specialist May 2013 to October 2013 Company Name － City , State Consulted patients on exercise and health promoting behavior. Designed customized training programs that addressed health problems, risk factor modification, specific injuries/physical limitations, and fitness goals. Performed and analyzed DEXA body composition scans. Fitness Specialist January 2013 to May 2013 Company Name － City , State Taught group exercise classes to senior independent, assisted, and Alzheimer/dementia residents to promote functional, aerobic, strength and flexibility benefits. Provided individualized exercise instruction as requested by residents based on goals and needs. Monitored wellness center and promoted and participated in resident activity department events. Fitness Specialist December 2012 to August 2013 Company Name － City , State Measured clients' fitness by completing comprehensive fitness evaluations and acquiring physician clearances based on risk stratification when needed. Designed customized client programs to meet individual fitness needs. Served as a point of reference for fitness expertise within the facility. Clinical Exercise Physiologist Intern July 2012 to January 2013 Company Name － City , State Clinical Exercise Physiologist Intern September 2010 to November 2010 Company Name － City , State Group Exercise Class Coordinator/Instructor April 2010 to June 2011 Company Name － City , State In charge of overall efficiency of class procedures including: instructor replacement and training, class scheduling and cancellation, emergency procedures, and documentation and organization of paperwork and class supplies. Led exercise to groups of 40 or more participants aged 50 years and older; Educated participants on proper exercise form health benefits; Endorsed local community health promotion programs. Education and Training Master of Science : Clinical Exercise Physiology , June 2012 Ohio University － City , State Clinical Exercise Physiology Graduate Recruitment Scholarship Recipient Student Exercise Physiologist for O'Bleness Memorial Hospital Heartworks Cardiac Rehab Student Fitness Specialist for Ohio University WellWorks Fitness Center WellWorks Risk Reduction Program Health Coach/Personal Trainer Bachelor of Science : Kinesiology , May 2011 Michigan State University － City , State Specializations in Health Promotion and Bioethics and Humanities Member of Phi Epsilon Kappa, Academic Fraternity of Kinesiology Students Student Teaching Assistant for Cadaver Anatomy Lab 2011-2012 Certifications BLS for the Healthcare Provider Completion of Phlebotomy Skills for the Healthcare Professional Course CITI GCP Certified IATA Certified Skills Academic, administrative support, agency, back-up, benefits, billing, Cancer, clerical, clinical research, Coach, Oral, community health, client, clients, data collection, Diabetes, documentation, educational materials, functional, GCP, HR, Immunology, instruction, instructor, insurance, managing, Market, materials, Microsoft Office applications, Page, patient safety, Phlebotomy, Physiologist, prescribe, processes, promotion, protocols, Recruitment, rehabilitation, Safety, scheduling, specimen collection, Surgery, telemetry, Therapy, Trainer, training programs, Vaccine, composition ",FITNESS " CONSULTANT Summary Military veteran and PhD with a breadth of professional experience. Proven expertise in long- and short-term projects with tight deadlines and changing requirements. Highlights *Analytical problem solving * Superb writer and editor *Articulate presentation skills * Research / Analysis *Data collection and analysis * Effective team leader Consulting, Research, Analysis, Qualitative Analysis, Quantitative Analysis, Social Media, Project Management, Media Analysis, Editor, Copy Editing, Data Entry, Drafting, Editorial, Fundraising, Government, Law Enforcement, Personnel Management, Networking, Security, SOP, Public Speaking, Leadership, Policy Analysis Accomplishments Part of Marine Security Guard contingent for Sec State Colin Powell in Tashkent, Uzbekistan (Dec. 2001). Honor graduate, South Dakota Law Enforcement Training 911 Dispatcher class (December 2006). Publication - CASS 2009: ""Voices: Postgraduate Perspectives on Interdisciplinarity"". Experience Consultant Awareness Building and Donor Relations Uganda Community Farm - Eastern Uganda Pro bono consultancy services for Uganda Community Farm, a ""self-help African action on extreme poverty"" Advise UCF founder on public relations and media relations campaigns Orchestrate strategies to raise UCF's social media footprint and fundraising profile Helped plan and successfully implement UCF's initial fundraising campaign - resulting in seed money to open a demonstration plot for regional farmers and raising UCF's profile enough to garner a partnership with Edinburgh Global Partnerships. Project Editor PRIME Research UK - Oxford Primary contact and editor for GE Renewable Energy news project Editorial services for client media and news briefs, focusing on commercial and finance projects Research news stories of interest to the client, write concise and relevant abstracts for story groupings, upload data, and build newsletters to high standard with tight deadlines. Designed and implemented a set of research procedures to provide fast, accurate ad-hoc reports to keep clients aware of changing reporting trends in online media. Associate Lecturer/PhD Candidate Company Name Research student with a topical expertise in security policy, peace building and identity construction in failed states, specifically Afghanistan, with an eye toward understanding the role of historical interactions to contemporary foreign policy and security debates. Historical and contemporary documentary research/ analysis. Plan, organize and deliver undergraduate lectures and seminars. Attend and present papers to seminars, conferences and workshops. Marine Security Guard. Company Name Top Secret Security Clearance [Expired] Provided internal security for personnel, property and classified materials at United States Embassies overseas. Vigilance regarding potential regional threats as regards extremism, terrorism, governmental instability, unrest and etc. Successfully organized and hosted two annual Marine Corps Balls, each with a budget of $40,000+ with diplomatic, government, and business involvement. Responsible for managing Marine Welfare and Recreation fund: organize and oversee diplomatic and community functions. Prior to acceptance into Marine Security Guard program, served in 0331 MOS (Infantry - Machinegunner) at Guantanamo Bay, Cuba. Education Ph.D : International Relations Oxford Brookes University International Relations 2012 PhD International Relations in progress - Final Drafting phase *Awarded John Henry Brookes fees-based scholarship December 2016 Master of Arts : International Studies Oxford Brookes University GPA: Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan International Studies M.A : International Studies (Security focus) GPA: Top 5% of class, graduating with distinction honors *Dissertation title: Toward a Genealogy of the 'Failed State' Discourse International Studies (Security focus) Top 5% of class, graduating with distinction honors *Dissertation title: Toward a Genealogy of the 'Failed State' Discourse Bachelor of Science : Political Science & Global Studies South Dakota State University － City , State , United States Political Science & Global Studies B.S : Political Science and Global Studies Cultural Geography Political Science and Global Studies Cultural Geography Advanced coursework in Cultural Geography, International Relations and Organizations. GPA: Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007. *Graduated with Cum Laude honors. Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007. *Graduated with Cum Laude honors. Publications Szarkowski, S. ""Dominant Voice, Dominant Silence: Foucault's Governmentality and the US-Pakistan Relationship"" published in CASS 2009 Conference Proceedings: ""Voices: Postgraduate Perspectives on Interdisciplinarity"". Presented at and published by the University of Aberdeen 2009 Szarkowski, S. ""On the Need for Critical Reflexivity, Or: A One-Eyed King in the Land of the Blind"" Paper Presented at CASS 2011, University of Aberdeen 2011 Szarkowski, S. ""Historical Legacies, Identity Constructions, and Security Policy for Failed States: the Afghanistan Case"" Paper presented to the International Studies Association, San Franciso 2013 Skills ad, Articulate, budget, concise, conferences, Consulting, Copy Editing, client, clients, Data collection, Data Entry, Drafting, Editor, Editorial, fast, finance, Fundraising, Government, Law Enforcement, Leadership, team leader, managing, materials, media relations, money, MOS, Networking, newsletters, personnel, Personnel Management, Policy Analysis, presentation skills, PRIME, problem solving, progress, Project Management, public relations, Public Speaking, Quantitative Analysis, reporting, Research, Security Clearance, seminars, SOP, stories, workshops, writer ",CONSULTANT " CONSTRUCTION SAFETY MANAGER Summary With 17 years' experience in the field, I have accumulated an extensive working experience, education and team building abilities in safety. I will aid in the most effective implementation of procedures to my fullest ability. Experience Construction Safety Manager , 07/2015 to 02/2017 Company Name － City , State As the Safety Manager I was responsible for all safety matters in the Northern California area. Trained my workers in fall protection, excavations, confine space and all energy LOTO. Would also inspect all certifications on crane operator. Would read all MOP, JHA for all major task. Performed daily walk through at all work areas. Would look to identify unsafe conditions or acts and assist in correcting them. Assisted Project Managers and Superintendents with accidents and near miss investigation for root cause analysis. Work in conjunction with Project Managers and sub- contractor management to maintain compliance to Federal, State and Local regulations. Construction Safety Manager , 04/1998 to 11/2014 Company Name － City , State As Safety Manager I am responsible for all documentation and credentials in order to work on our job sites. Assist job site Superintendent with pre-construction safety. Safety orientation and training for new hires. Performed daily walk through several times a day. I would assist in correcting all environmental issues. Have safety tailgate meetings every morning at each job site. Go over all JSA & MOP for that day and it was written. Would make sure every worker was on and read the JSA. Performed accident reports and investigations. Would write a root cause analysis. Review Contractor safety submittals and resolve deficiencies. Responsible for Storm Water Pollution Prevention. Administer Hazard Communication Program. Maintained all OSHA & ANSI safety standards for all. Make sure everyone are in compliance with all Federal, State, Local and SLAC regulations. Accomplishments Worked on a variety of projects like the LCLS tunnel and LCLS Building #901 (Linac Coherent Light Source). Managed the safety for the installation of all electrical feeders in the 26 acre site of Linac Coherent light Source. Was able to save time, increase productivity and save funds. Employee of the year in 2005 Summary of Qualifications HAZARDOUS WASTE CERT. (2015)  OSHA 500/510  AUTH. to      TRAIN ENVIRONMENTAL & SPILL RESPONSE INVESTIGATION AND ACCIDENT REPORTS OSHA 7505 CPR / FIRST AID EXCAVATION, TRENCHING and SOIL Mech. (OSHA 3515)  LOTO Electrical & Mechanical OSHA 7115 SAFETY INSPECTION TECHNIQUES FALL PROTECTION AED TRAINER Education Associate of Science : Construction Management , 2004 San Jose State Management aspects of installations of new commercial and Industrial building. *  Looked at codes from a builders point. OSHA SAFETY CLASSES , 2007 SAN DIEGO STATE Ext. － City , State , USA OSHA Construction Safety 500 Certification * HAZARDOUS MATERIALS WASTE OSHA (2015) * ENVIRONMENTAL & SPILL RESPONSE ESSENTIALS * COMPLETING THE INVESTIGATION AND MISHAP REPORT OSHA (7505) * EXCAVATION & SOIL MECHANICS (OSHA 3515) Languages Excellent communication skills being Bilingual English and Spanish. Skills • Building inspector ICC/IBC and ICC/IRC • NAVFAC Army Corps Engineering Contractor Quality Management CQM)  • Electrical Safety High Voltage & Low Voltage  • Overhead Cranes & Jib Hoist Inspection • NFPA 70E Electrical Safety  • Grounding and Bonding Electrical Systems ",CONSTRUCTION " GLOBAL HR MANAGER Summary A Global HR Professional with 10+ years' progressive experience across industries and geographies. A unique skillset combination project management , HR business partnering, and building HR programs aligned with business strategy to drive successful results. Highlights Microsoft Word, Excel, Project, Visio, Power Point,   SAP, Adobe Acrobat Professional Experience Global HR Manager June 2012 to September 2015 Company Name － City , State Leading US R&D Center Rockville, MD Relocation Project Managing Technical Leadership Program (TLP), a rotational leadership development program - partnering with senior leaders in manufacturing and HR Business Partners across US, Germany, Italy, UK, Switzerland, China, India, and Brazil Designed and lead cross-function key strategic HR projects and programs for manufacturing (2,600+ employees) : Flight Risk Analysis and Mitigation, Technical Development Global Career Framework, and Global Job Family Architect etc Facilitated 7 Global Engagement Survey ""Result to Action"" deep-dive sessions with global function leaders and local HR partners biennially Partnered with Director of Leadership Development to redesign M Compass, the first-time manager development program Rolled-out Mentoring Program for developing top 40 talents within manufacturing organization annually Designed corporate and divisional learning nomination process to ensure fair allocation across manufacturing locations Drive and roll-out divisional HR processes globally, ensured timely completion, compliance and final submission to corporate: Performance Management Process, Organization Talent Review, and Stock Award Program Nominations etc Leading Talent Management and Development Process improvements at all major sites with a special focus on Manufacturing head's staff and next level positions. Identifying succession gaps during the OTR Talking Talent Sessions for top 2 level 50 successors annually Overseeing and be ultimately responsible for data analysis and project support of a team of 1HR Analyst and 2 HR Interns. Global HR Analyst November 2010 to June 2012 Company Name － City , State Developed and implemented staffing process for Global TLP Associates with distinct approaches in China, India, and Brazil. Provided online training support of technical knowledge, management skills, and language learnings for TLPs and top talents. Organized Global HR Monthly Leadership Meeting with local HR heads around all manufacturing sites. Facilitated performance calibration process and annual merit and incentive planning process for Manufacturing function. HR Generalist May 2009 to August 2010 Company Name － City , State Analyzed competency and knowledge gap and designed action plans for IT functional off-shoring project in India. Redesigned organizational structure & hiring strategies for 200 employees at a new manufacturing plant in Germany. Designed & created Global Engagement Survey analysis reports for US, Latin America, IT, Finance, and Communications. HR Generalist July 2006 to June 2008 Company Name － City , State Delivered strong management of diverse human resources functions for client base of over 300 employees at headquarters including staffing, training, organizational development, labor relations, and HR information systems administration Designed recruitment strategy action plan and set challenging benchmarks to evaluate recruiting partners Successfully staffed over 200 positions at headquarters and R&D laboratories in a timely and effective manner Utilized SAP Human Resources Information Systems (HRIS) for personnel changes; designed automatic analysis reports Collaborated with HRIS specialist to improve data accuracy in SAP system and monthly, quarterly, and annual reports Effectively handled labor relations cases in support of organizational restructuring efforts Played a key role in the revision of labor contracts and employee handbook to achieve legal compliance Contributed to Kraft's recognition as China's Top Employer in 2007 in a survey conducted by CRF, a European HR consulting firm, while partnering with teams in compensation & benefits and organizational development. HR Specialist August 2003 to July 2006 Company Name － City , State Managed the implementation of HR practices and services among 2,200+ sales employees in 45 regional offices in China Developed HR plan with responsibility for performance evaluations, salary negotiations, headcount budget management Supervised Nestlé campus recruitment and interviewing process with Assessment Center tool among top universities in China Consulted with personnel on important HRIS maintenance and database administration projects Prepared monthly HR reports detailing turnover, headcount balance, staffing efficiency, organizational charts, and HR ROI's Coordinated annual salary review and compensation analysis and processed employee incentive adjustments processes. Education Master of Industrial and Labor Relations : Human Resources and Organizations , 2010 Cornell University, School of Industrial and Labor Relations － City , State , USA Human Resources BBA : Human Resource Management , July 2003 TIANJIN UNIVERSITY OF FINANCE & ECONOMICS － City , State , China Resource Management Languages Mandarin Chinese (native), Spanish (basic), German (basic) Professional Affiliations Global Professional of Human Resources (GPHR), Society for Human Resource Management (SHRM) July 2012- Present Professional of Human Resources (PHR), Society for Human Resource Management (SHRM) July 2012 -Present Skills Adobe Acrobat, Analyst, Architect, balance, basic, benefits, budget management, calibration, charts, consulting, contracts, client, data analysis, database administration, Finance, focus, functional, German, hiring, HRIS, Human Resources, HR, Information Systems, labor relations, Latin, Leadership, Leadership Development, legal compliance, Director, management skills, Managing, Mandarin Chinese, Mentoring, Excel, Power Point, Microsoft Word, negotiations, next, organizational development, organizational, Performance Management, personnel, processes, recruiting, recruitment, Risk Analysis, sales, SAP, Spanish, staffing, strategy, strategic, Vaccines, Visio, annual reports ",HR " INFORMATION TECHNOLOGY MANAGER Summary Successful fifteen years of experience in IT Management and Technical Support. Skilled in installation, configuration, migration and implementation of server platforms. Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Experience in strategic planning, designing and budgeting for new products. Excellent troubleshooting skills in network, servers and software applications. Highlights Leadership and Vision Network InfrastructureHardware and software upgrade planningProject trackingBudgeting and resource management Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call center, capacity planning, Cisco, computer assembly, Hardware, contracts, DAS, Direct Attached Storage, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall, HP, hiring, information systems, ISO 9000, leadership, Linux, Logistics, Mac, MAC OS,Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft ExchangeServer, Microsoft Office Professional, office, Microsoft Project, Microsoft Visio Professional, Windows 7, Windows 8, Windows, NAS, Network Attached Storage, Enterprise, Network Printers, Network, Networking, new product development, Operating Systems, PBX, PCI,Phone System, policies, Project Management, quality, quality assurance, quality improvement,QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers,Microsoft SQL, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones,Troubleshooting, Visio Professional, vision, WAN, Web Portal Experience Information Technology Manager July 2000 to Current Company Name － City Provide leadership, vision and management to the IT department.Develop Capitol Budget, monitor and approve department expenditures.Manage, monitor and maintain network infrastructure.Manage Phone System, including call center and office phones.Manage all hardware and software configuration, installation and maintenance.Manage IT Staff, scheduling, performance review, training, hiring, termination anddisciplinary action.Maintain (PCI DSS) Payment Card Industry Data Security Standards of information. systems.Research new technologies and calculate future needs to achieve capacity planning.Perform technical analysis to improve business processes to save cost and time.Manage technology documents, maintenance agreements & service contracts. Computer Manufacturing Supervisor September 1998 to September 1999 City Supervised a team of 25 computer assemblers, 3 testers and 6 technicians.Organized computer assembly and testing for daily production.Implemented procedures for safety, performance and policies.Ensured all employees were trained in the process of manufacturing.Monitor software and hardware evaluation to ensure compatibility. Managed Documentation Control for all hardware and software.Provided resolutions to engineering, Logistics and Management.Coordinated daily resolutions of issues through team-effort and effective communication. Quality Assurance Supervisor April 1995 to March 1998 Company Name － City Supervised a team of 15 Computer quality inspectors and 8 software evaluators.Hired, Interviewed and promoted candidates for new positions.Coordinated quality assurance of new product development and proto-types.Monitored software and hardware compatibility and reliability.Managed Documentation Control for all hardware and software.Monitor schedules, training, expenditure and documentation.Interview vendors for devices, parts and components evaluation.Counseled employees to improve morale, productivity and teamwork.Interpreted instructions for the ISO 9000 compliance.Implemented procedures for safety, performance and policies.Maintain effective communication channels for quality improvement.Assessed product viability and planned improvement and modifications. Education Bachelor of Science : Information System , December 2000 University of Phoenix Information System Information System Microsoft Certified Professional, Tech Skills : June 1999 Associate of Science : Computer Technology , June 1993 American River College Computer Technology Accomplishments Guided company to comply with PCI Data Security Standard and got it certifiedMigrated Analog phone system to VOIP, saving over $40k a year in costMigrated 80% of physical servers to Hyper-V to save cost and improve productivity. Skills Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call center, call center, capacity planning, Cisco, computer assembly, Hardware, contracts, Direct Attached Storage, DAS, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall, HP, hiring, information systems, information systems, ISO 9000, Leadership, Linux, Logistics, Logistics and Management, Mac, MAC OS, Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft Office Professional, office, Microsoft Project, Microsoft SQL, Microsoft Visio Professional, Windows 7, Windows 8, Windows, Enterprise, NAS, Network Attached Storage, Network Printers, Network, Networking, new product development, Operating Systems, PBX, PCI, Phone System, policies, Project Management, quality, quality assurance, quality improvement, QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones, Troubleshooting, upgrade, Visio Professional, vision, Web Portal, WAN ",INFORMATION-TECHNOLOGY " DRIVER Summary As a passionate and dedicated professional with more than five years of experience in the fields of law, linguistics and interpretation, I write to apply for the (...) position with (....). I graduated with a Bachelor's degree in Academic Law from J.S.S. Law College in Karnataka, India. I utilized my substantial knowledge of legal practices in Karnataka, where I provided legal aid to civil societies, government organizations, and impoverished community members on issues of child abuse. I developed valuable communication and management skills while making strong contributions to an important social issue during my time at the Legal Aid Cell. Highlights Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution. Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution. Accomplishments I AM FLIXILBEL AND HARD WORKING . Experience DRIVER April 2015 to March 2016 Company Name － City , State Welcome Costumers to my car. Asking them where he/she wants to go. And sometimes my friends calling me for helping them for changing their batteries. And also to change the tires. Server Fire of Brazil 07/02/2014 - till now Hold an important role in the food service industry. Greeting customers as they arrive. Arrange for appropriate seating arrangements and take orders. Pleasant and welcoming as customer satisfaction and retention is my prime concern Ensure that the menu is available and in good physical condition. Direct or escort quests to their seats. Relation Officer September 2013 to March 2014 Company Name － City , State Compiled information for reports and filed documents to be distributed to related offices and provinces. Traveled to provinces once a week to assess the situation of each area and draft reports accordingly. Assisted manager with administrative duties as necessary. Translator, Legal and Cultural Adivsor. International Security Assistant January 2011 to January 2013 Company Name － City , State Provided live and direct translation between Farsi (Daro), Pashto, and English for American military personnel in official meetings with regional governor, police headquarters, ANCOP (Afghan National Civil Order Police), CDP (Community Development Program) local chiefs, elders, municipality, Education Department of Kunduz Province in order to ensure security and implementation of infrastructure projects throughout the province. Translated confidential government/military documents, letters of complaint from civilians, and other classified information while maintaining exceptional levels of confidentiality. Maintained line of communication with management through recordkeeping and other administrative processes. Case Researcher January 2010 to January 2011 Company Name － City , State Provided holistic and comprehensive case management services to all clients. Maintained a caseload of families and met with each client weekly for up to 12 months. Input accurate and complete client data into the agency database. English Instructor January 2005 to January 2007 Company Name － City , State English Language Center Puli Khumri, Afghanistan. Instructed English as a Second Language and taught students conversational and written English. Maintained meticulous lesson plans including reasonable tasks and homework assignments for students and prepared monitoring reports for the course manager. Participated in professional development opportunities and applied concepts learned to classroom and institute activities. LEGAL AID January 2008 to January 2011 Company Name － City , State Provided legal aid to civil societies, voluntary organizations and individuals working across the country espousing the cause of improving the rights of children. Offered door to door legal advice to impoverished community members, communicating advanced legal concepts using layman's terms to facilitate understanding. Closely coordinated with government bodies entrusted with the care and protection of children, including instructing the State Legal Services Authority to ensure appropriate legal action against offenders of child labor, human trafficking, and other forms of child abuse. Prepared complex reports and legal drafts, ensuring full compliance with agency requirements and tight deadlines. SERVICE January 2008 to January 2011 Company Name － City , State Conducted seminars and presentations regarding the importance of small family size, health education, and financial literacy. Facilitated success of social service programs aimed at improving the status of women. Aided in relief and rehabilitation efforts during periods of national calamity. Education Bachelor of Academic Law : LAW , 4 J.S.S Law College Mysore － City , State , India Languages I am fluent in English, Pashto, and Daro and have advanced speaking abilities in Hindi. In the past, I have translated between Farsi (Dari), Pashto, and English for American military personnel. Additionally, I taught English as Second Language at an English Language Center in Puli Khumri, Afghanistan. Skills administrative, administrative duties, agency, case management, client, clients, customer satisfaction, database, Fluent in English, English, Farsi, financial, forms, government, health education, Hindi, instructing, Legal, lesson plans, letters, meetings, Excel, Microsoft Office, PowerPoint, Word, personnel, Police, presentations, prime, processes, speaking, rehabilitation, seminars, translation, Translator, Urdu, written ",ADVOCATE " FINANCE CONTROLLER Summary Hands on Controller with over 12 years of experience in financial accounting and management, acknowledged for sound decision-making abilities, analytical skills, business acuity and problem solving skills. Strategic, methodical and reliable, enjoy the challenge of resolving long term issues, and influencing positive bottom line outcomes. Enjoy opportunities to think outside the box deriving new solutions to old problems through strategic information gathering, data collection and comprehensive scrutiny. Persuasive and concise communicator; experienced in dealing with all levels of management and coaching subordinates for greater productivity and success. Highlights Financial statement analysis Account reconciliation expert Budget forecasting expertise Complex problem solving Effective time management Excellent managerial techniques Strong organizational skills Flexible team player Accomplishments Successfully led globalization of accounting operations resulting in streamlined processes and reduction in month end close cycle. Designed process and led implementation team of automated invoice and credit memo approval workflow tool. Implemented monthly operational financial review process resulting in more effective P&L management. Responsible for preparing division balance sheet and delivered monthly Executive Balance Sheet review to Division CFO and business stakeholders.  Experience Finance Controller July 2014 to Current Company Name - City , State Manage large scale revenue cycle contracts in day to day operational finance & accounting activities including budgeting/forecasting, revenue recognition and financial reporting. Reviewed and refined operational accounting procedures. Investigated and resolved capex vs opex discrepancies resulting in a $500k opex adjustment. Developed processes for review and approval of company capital investments. Division Controller November 2008 to July 2014 Company Name - City , State Managed accounting operations for a $700M IT Services Division, including monthly close, revenue recognition, billing and BS reconciliation Perform and direct periodic financial analysis, reporting & forecasting Provide financial decision support to region and account leaders; produce monthly report decks, review and analyze financial variances and provide accounting guidance Streamlined monthly close process to automate revenue recognition and reduce manual entries Developed a new process for mapping pricing models on newly signed contracts to provide project level financial proformas Supported Oracle system integration, developing post go live training for Global Teams & conversion GL reconciliation. Developed balance sheet reconciliation and review process to ensure GAAP compliance and cleaner P&L's. Corporate Controller February 2002 to May 2008 Company Name - City , State Managed all aspects of accounting operations and financial reporting for a $45 million hardwood flooring wholesale distribution company with locations in the U.S., Malaysia and Europe, Developed the accounting and financial infrastructure post-acquisition including the selection/implementation of an ERP system, recruiting staff and establishing accounting policies and procedures. Automated the foreign consolidation process reducing the monthly close from 15 days to 9. Improved cash flow decreasing DSO from 96 days to 42 days by securing Letters of Credit for all import customer sales and implementing an EDI billing system with ""Big Box"" accounts. Developed key metric reporting and profitability analysis and presented findings to the executive committee to provide guidance on strategic business decisions. Studied and collected information to determine standard and actual costs of engineered flooring manufacturing including raw material purchases, inventory, and labor. Evaluated actual manufacturing costs and prepared periodic reports comparing standard costs to actual production costs. Proven experience delivering clean audits by implementing strong processes and policies leading to the completion of five clean annual financial audits. Senior Accounting Consultant August 2001 to January 2002 Company Name - City , State Post acquisition integration of vendors and purchasing processes. Prepared service line profitability analysis and analyzed variable costs and vendor performance and identified ""critical to quality"" points (CTQ's) Developed processes for transitioning data from legacy system to Oracle to ensure timely reporting to Corporate. Reviewed accounting policies and ensured compliance and integration with established GAAP. Streamlined procurement process through the re-distribution of workflow processes, automating purchase orders and reducing headcount. Selected to serve on the international integration team, travelling to Switzerland in support of acquisition integration of sister company, tasked with FAS 52 analysis, foreign consolidation process and tax reporting requirements. Sales tax compliance analysis - software selection and implementation. Senior Business Analyst October 2000 to August 2001 Company Name - City , State Planned and directed the analysis of Industry ""Best Practices"" to improve financial operations Evaluated and maintained GAAP compliance for reporting Responsible for preparing department budget and P&L Analyzed company's inventory assets resulting in a $14 M obsolescence reduction plan proposal Responsible for overseeing AP, Purchasing and Inventory functions and supervising month end close process ensuring accuracy of data and reporting deadlines were met. Oversaw the automated subledger reconciliation and accrual entries for over 5000 journal entry lines. Designed and maintained Oracle financial reports in support of inventory analysis. Developed accounting and operations processes for Oracle supply chain implementation, analyzing current processes and proposing efficiency improvements. Ad hoc analysis and reporting for division controllers. Finance Director Education and Client Support Services October 1996 to August 2000 Company Name - City , State Directed the development of financial software training programs, delivered content and mentored consulting staff, reporting directly to the CFO. Served as integration expert for Platinum SQL (EPICOR) accounting system, providing critical system support to clients and service partners. Developed content for job-costing software training manuals, customized for OEM integrations to PeopleSoft, SAGE, SAP and Platinum SQL. Managed and developed OEM partner relationships Design and development team member of GAAP compliant OEM software integrations and custom solutions including Platinum, Oracle, PeopleSoft and SAP Consistently met and maintained revenue goals of $500,000 annually. Senior Financial Analyst Company Name - City , State Analyzed accounting processes, resolved system processing issues System consolidations and budgeting process Managed project deliverables, including development of project plans, budgets and staffing for ERP financial systems imp lementations across varied industries. Designed and implemented customized daily processing procedures for AR, GL, AP and Inventory functions. Developed reconciliation methods for reconciling receivables and payables. Researched ISO compliance issues Financial Analyst (Platinum Software) Performed gap/fit analysis and developed custom business accounting solutions Supported clients with day to day accounting processes including GL, Payables and receivables account reconciliations Financial statement preparation, sales forecasting and SEC reporting Installed client server ERP systems and configured financial software modules (GL, AP, AR, PO and INV). Education MBA : Accounting , May 1994 Hawaii Pacific University - City , State , USA Accounting Bachelor of Science : Business Administration , May 1993 Hawaii Pacific University - City , State GPA: Cum Laude Skills ERP Implemenations Peoplesoft, NVision, Oracle 11i, Essbase tools, Epicor Assurenet & Blackline   Intercompany Accounting Balance Sheet Consolidations Purchase Accounting ",FINANCE " ASSOCIATE VICE PRESIDENT FOR COLLEGE ADVANCEMENT & PUBLIC RELATIONS Executive Profile I've worked in higher education administration for 7 years, predominately in advancement and public relations at both the university and community college level. In addition, I've taught or authored over 20 unique college courses primarily in the business discipline Currently, I have the privilege of serving Mississippi Delta Community College as the Associate Vice President for College Advancement and Public Relations. In this role, I serve as the Chief Advancement & Chief Communications Officer reporting to the College President. A member of the college's senior administrative team since 2010, I also serve on the President's Cabinet. As the Executive Director of the MDCC Alumni & Foundation, Inc., I have overall responsibility for advancement at the college including alumni affairs, annual giving, major gifts, records, planned giving, donor relations, and events. I also have responsibility for public relations including college marketing, communications and news. Professional Experience Company Name City , State Associate Vice President for College Advancement & Public Relations 07/2009 to Current Responsible for college wide public relations, marketing, and advertising Executive Director of the MDCC Alumni & Foundation, Inc. Company Name City , State Director of Development 07/2007 to 07/2009 Major gifts fundraiser and responsible for the multi-million dollar comprehensive campaign; Coordinate fundraising efforts among Academic Deans, University Vice Presidents, Board Members, and Prospective Donors Significantly increased overall fundraising success while cultivating the largest gift in the university's history ($3.1M) Company Name City , State Adjunct Instructor 08/2006 to 05/2007 Courses taught: Principles of Management (Undergraduate Level; 220 students per class); International Business (Graduate Level Team Teacher) Company Name City , State Instructor, Assistant Basketball Coach, Webmaster 08/2004 to 05/2006 Courses taught – Economics; Personal Finance; Advanced Computer; Web Design; Business Law for College Credit Other duties: Assistant Coach (Basketball); Webmaster and creator of school website; Student Council Advisor; School Newspaper Advisor (Certified MPSA Teacher) Education MBA : Management and Marketing 2005 Delta State University , City , State , United States 3.89 GPA BBA : Management and Marketing 2004 Delta State University , City , State , United States Graduated with honors: Summa Cum Laude; Received The First Diploma having the highest grade point average of the undergraduate class 3.98 GPA Overall; 4.00 GPA Major Doctor of Education Degree : Higher Education Administration Delta State University , City , State , United States Coursework and comprehensive exams completed: December 2012 Core Accomplishments Mississippi Delta Community College Alumni & Foundation, Inc. Increased annual contributions by 500% since becoming Executive Director Total annual giving averaged $72,000 for the five year period prior to my employment. In the 2013 fiscal year, annual contributions exceeded $350,000. As of June 2014, total pledges receivable anticipated through 2024 exceeded $420,000. Prior to 2010, pledges receivable had not exceeded $100,000 Instituted the following new programs through private donations: The Staff Appreciation Fund, The Robert W. Steinriede Faculty Development Fund, The Emergency Student Support Fund, The School Support Fund and the Athletic Improvement Fund Increased the alumni directory from 1,500 known constituents to over 15,000 Delta State University Alumni & Foundation, Inc. Cultivated and secured the largest single gift in the history of Delta State University with a $3.1 million bequest matriculating in 2014 Secured funding for two professorships each totaling $250,000 Initiated and coordinated the first 2 phases of the University's $40 million campaign Developed and implemented The Corporate Scholarship Program resulting in an immediate enrollment increase of 20 students the first year Skills Personal Effective written and verbal communication skills Effective managerial and administrative skills Ability to adapt and respond to various situations Ability to maintain high level of confidentiality Ability to work with diverse staff, faculty, students, and donors Institutional Advancement Experience in working with a non-profit Board of Directors and volunteers Working knowledge of budget development, fiscal administration, and foundation fiduciary responsibilities including accounting, contracts, budgeting and cost control principles including Generally Accepted Accounting Principles and automated financial reporting systems Knowledge of federal and state financial regulations Ability to analyze financial data and prepare financial reports, statements and projections Working knowledge and skill involved in the bookkeeping processes associated with receiving, acknowledging, and recording contributions Working knowledge of development practices including annual campaigns, major gifts campaigns, endowments, investment policies, scholarship programs, donor recognition, and community relations Ability to maintain relationships with significant and influential individuals Ability to solicit gifts Public Relations Proven ability to lead and manage a comprehensive strategic communications, media relations, and marketing program to advance an organization's mission and goals Experience in planning, writing, editing, and production of newsletters, press releases, annual reports, marketing literature, and other print publications and directories Experience in planning, promoting, and facilitating events Experience in creating and maintaining institutional websites and social media platforms Experience in developing and disseminating information in relation to a crisis or emergency event Technology Literacy Banner (Ellucian, Inc.) database including the advancement module for prospect management The Raiser's Edge Fundraising Software (Blackbaud) QuickBooks for Nonprofits FindWealth 8 (Wealthengine) Adobe Creative Cloud programs and applications including Photoshop, Illustrator, Muse and Premire Pro All standard Microsoft Office Programs (including word, excel, access and others) Styleguard editing software Joomla! 3 for web development Certifications Local Project Agency (LPA) Project Development Management Training – MS Dept. of Transportation (2013) Graduate of the Mississippi Community College Leadership Academy (2012) FEMA Certified in ICS-100, Introduction to the Incident Command System (2009) FEMA Certified in ICS-200, ICS for Single Resources and Initial Action Incident (2009) FEMA Certified in IS-00700.a, National Incident Management System (2009) FEMA Certified IS-00800.b, National Response Framework (2009) Completed specialized training in planned giving through the Council for Advancement & Support of Education (2007) Community Service Curriculum Committee Adviser, Delta State University College of Education (2012-Present) Volunteer Firefighter, Bolivar County Volunteer Fire Department (2001-Present); County Fire Chief 2010; Assistant Chief & Training Officer 2008-2010; Captain 2007-2008; Firefighter 2001-2007 Board Member, Cleveland/Bolivar County Crime Stoppers (2007-Present) Board Member, Delta Center for Community and Economic Development (2007-2010) Affiliations Delta Human Resource Management Association   Council for Advancement & Support of Education (District III); Roles: Mentor, Annual Conference Volunteer & Session Moderator Association of Fundraising Professionals (Mississippi Chapter) College Public Relations Association of Mississippi; Role: Elected in May 2014 to a three-year board appointment as association vice-chair (2014-2015), chair (2015-2016), past-chair & adviser (2016-2017) Publications Abraham, D.R., Gibson, M.C., Novicevic, M.M., & Robinson; R.K. (2009). Becoming an outstanding management historian in the USA: Biographical research of Wren's and Bedeian's pathways. Journal of Management History , 15(1), 9-19. Novicevic, M., Williams, L., Abraham, D., Gibson, M., Smothers, J., Crawford, A. (2011). Principles of outstanding leadership: Dale Carnegie's folk epistemology. The Journal of Applied Management and Entrepreneurship , 16(3). ",PUBLIC-RELATIONS " VICE PRESIDENT, INFORMATION TECHNOLOGY Executive Profile Performance-driven IT executive experienced in building technology organizations that make IT a strategic partner of the company. Creates IT competitive advantages in capability and scale by leveraging best-in-class infrastructures. Highly experienced in building, improving, and turning around IT organizations. Skill Highlights IT Strategy IT Management Project management Business Intelligence Cloud computing SOX, HIPAA, GLBA Team building Enterprise platforms Business continuity Disaster recovery Budgeting/Cost control IT Infrastructure Professional Experience Vice President, Information Technology November 2012 to Current Company Name － City , State Represent Information Technology as a member of the senior leadership team with oversight of all tactical and strategic aspects of corporate IT systems. Manage and lead six-person team that oversees all IT Infrastructure and Business Intelligence operations at one of the largest United Ways in the nation ($38M Revenue). Responsible for $1M annual IT budget including staffing, operations, purchasing, and vendor management with an emphasis on cost savings and value-based solutions. Engineered strategic evolution of Salesforce CRM with the implementation of email marketing, event registration, credit card purchasing, and volunteer management systems. Designed and executed IT portion of corporate headquarters move to a new 64,000 sq. ft. building with zero downtime. Oversaw the creation of a dedicated, IT business intelligence group and structured development environment in strategic support of CRM, data warehouse, and financial reporting systems. Technology engineering and support of 2-1-1 call center that processes 100,000 to 150,000 calls per year (50% of Colorado's statewide 2-1-1 calls). Recovered tens of thousands of dollars per year by consolidating and renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, utilizing refurbished equipment, and implementing virtualization technologies. Implemented company's first comprehensive monitoring and metrics of application, network and server availability/performance. Responsible for mission critical support of all computer, network, and telecom infrastructure including 175 Windows 7/8 workstations and 35 Windows 2008/2012 servers. Team maintains over 99.9% uptime for all mission critical hardware and software platforms. Director, IT Infrastructure March 2008 to November 2012 Company Name － City , State Directly responsible for mission critical support of all computer, network, and telecom infrastructure including 800 Windows XP/Windows 7 workstations and 160 Windows 2003/2008 servers at 28 treatment centers, five operations offices, and two co-location facilities. As the strategic and technical IT lead, built, manage, and backup eight person team including Network Engineer, System Administrator, Help Desk Manager and IT Support Specialists. Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews. Consistent record of delivering major IT projects on time and under budget including: integrations of newly acquired treatment centers, new treatment center builds, treatment center moves, co-location deployment, and co-location relocation. Maintain over 99.9% uptime for network infrastructure using an MPLS WAN with VPN over Internet redundancy. Maintain over 99.9% uptime for server infrastructure using high availability software (Citrix and Double-Take) and hardware (RAID, UPS, and hot spares) to support company treatment planning systems, record and verify systems, email, and all infrastructure servers. Designed, deployed, and tested company's first Business Continuity/Disaster Recovery infrastructure for core billing, financial and infrastructure systems. Implemented company's first comprehensive IT monitoring of network, server, power and temperature health using APC, HP, SolarWinds monitoring tools. Responsible for $2M OpEx and $2M CapEx IT budgets including staffing, hardware and software purchasing, telecom, BC/DR, and travel. Responsible for IT compliance with HIPAA and PCI regulations and have designed infrastructure to be complaint with SOX regulations for the future. Recovered up to $100,000/yr by consolidating billing and vendors, renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, and modeling VMWare-based virtualization. Coordinate and manage all communications between business operations and corporate IT. Developed first standardized IT project templates for treatment center integrations and new treatment center builds. Team responsible for closing 800+ IT support tickets per month. Manager, IT Operations - Windows October 2006 to March 2008 Company Name － City , State Managed eleven person team of Help Desk Technicians, System Administrators, System Engineers, and System Architects. Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews. Directly responsible for mission critical support of all Windows-based computer infrastructure including 625+ Windows XP/2000 workstations and 80+ Windows 2003/2000 servers. Maintained over 99.9% uptime for entire Windows server infrastructure including satellite control systems, imagery production systems, email, and communications servers, and all file and document management servers. Consistent record of major IT-dependent projects delivered on time and under budget including: mission critical satellite control systems, imagery production systems, and office moves. Responsible for Windows IT budget planning including staffing, hardware and software purchasing, infrastructure, and travel. Ensured a stable environment by standardizing processes and procedures and maintaining detailed documentation for all systems. Coordinated all communications between business operations and corporate IT for Windows IT projects. Member of IT Management Team responsible for the strategic direction of corporate IT initiatives. Team responsible for closing 500+ IT support tickets per month. IT Manager - Networking, Systems, & Support September 1999 to October 2006 Company Name － City , State Managed eight person team of Help Desk Engineers, Network Administrators, Network Engineers, and Telecommunications Administrators. Directly responsible for mission critical support of WAN, LAN, 300+ Windows 2000/XP workstations, and 85 Windows 2000/2003 servers. Maintained over 99.9% uptime for entire network and communications systems including real-time trading systems, wire systems, and numerous financial systems. Responsible for $1.5M annual IT budget including staffing, purchasing, infrastructure, DR/BC, telecommunications, and co-location. Primary decision-maker in all corporate hardware and software standards. Direct backup, upgrade, and maintenance policies/procedures. Coordinate associated IT vendor management. Consistent record of major, IT-dependent projects delivered on time and under budget including: office moves, subsidiary acquisition and divestiture, network redesign, and software deployment. Decreased annual IT budget by at least $50K each year from 2003-2006. Versed in IT compliance with Sarbanes-Oxley and Gramm-Leach-Bliley Act. Hands-on experience in all aspects of Disaster Recovery/Business Continuity Planning including design, documentation, and testing. System Administrator March 1996 to September 1999 Company Name － City , State Solely responsible for mission critical support of 400+ Windows 95/98 workstations and 30 Windows NT 4.0 servers for multi-million dollar mortgage broker with offices in 3 states. Engineer of frame relay-based WAN, TCP/IP-based Ethernet LANs, Motorola and Adtran CSU/DSUs, and Xyplex and Ascend routers Experience also included RAS, Seagate Backup Exec, and disaster recovery. Administrator of corporate Internet email server (Microsoft Exchange), corporate Internet and Intranet sites (Microsoft IIS), and thin client host server (Citrix). Taught corporate training classes on Microsoft Office, Microsoft Windows, and Internet usage to new employees. Developed software training manuals and end-user support materials. Designed, from ground up, scaleable Windows NT domain, corporate websites, and Intranet site. Developed and implemented turnkey rollout plan for onsite hardware and software installations in new franchise offices. Inside Sales Representative June 1994 to March 1996 Company Name － City , State Education M.B.A : Dec. 2007 University of Massachusetts － City , State B.S : Real Estate , May 1994 Arizona State University － City , State Certifications and Training Denver Peak Academy - Lean Process Improvement (Black Belt) Harvard ManageMentor Leadership and Management (12 Courses) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator (MCSA) Cisco Certified Network Associate (CCNA) Citrix Certified Administrator (CCA) Technical Skills Software: Active Directory, Microsoft Exchange, HP Insight Manager, EMC Avamar, Symantec Ghost, LanGuard Network Security Scanner, Voltage Email Encryption, Websense, Quest Archive Manager, MS Project, Symantec Backup Exec, Microsoft IIS, SharePoint, CA ArcServe, Barracuda Spam Firewall, Blackberry Enterprise Server, Sophos Anti-virus, Trend Micro Anti-Virus, Bradford Networks Network Sentry, VMWare, Hyper-V, Barracuda Backup, Barracuda Web Filter, Cisco Call Manager, Cisco UCCX, Exact Target, Cvent. Hardware and Networking: Cisco firewalls, Cisco routers, Cisco switches, Checkpoint firewalls, HP Procurve switches, Meraki Wi-Fi, Cisco Wi-Fi, HP Proliant, Dell PowerEdge. ",INFORMATION-TECHNOLOGY " HEALTH ADVOCATE Professional Summary I am an empowered health advocate with excellent communication and active listening skills with a strong motivation to succeed. I am seen as reliable and approachable employee who quickly learns and masters new concepts and skills. I am motivated and enthusiastic about helping patients and the community navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Seen as a friendly team player with talent for operating in fast-paced, dynamic environments. Skills Public Safety Administrative Support Proficient in Lytec Proficient in GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Health Advocate , 03/2017 to Current Company Name – City , State Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents Responded to 15 or more patient concerns and questions with compassionate and knowledgeable service in a day Entered continuing medical documentation into computer systems and managed database of information Compiled and reviewed medical charts Manages approximately 30 incoming calls, emails, faxes per day from patients, pharmacies, and doctor offices Used Lytec to schedule and manage patient appointments Balanced cash deposits, credit card payments each day Took co-payments, compiled daily financial records Worked effectively with staff from all departments to coordinate resolutions Helped vulnerable individuals navigate complex healthcare system Developed and implemented training classes to educate team members and community residents Resolved patient flow problems, improved operations and provided exceptional client support Security Officer , 08/2015 to 02/2017 Company Name – City , State Preformed and authorized entrance and departure of over 30 vehicles, cargo trucks and visitors Detected suspicious activities and watched for criminal acts and rule infractions Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences Patrolled private and public community premises to prevent and detect signs of intrusion and secure doors, windows and gates Checked and secured 14 building entrances over 8 hours Patrolled 2 square miles of property to ensure safety of employees, homeowners, and guests Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations Security Coordinator , 12/2019 to Current Company Name – City , State Checked identification of all persons entering and exiting facility Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations Remained flexible in rapidly changing environments and adapted to developing situations Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques Maintained composure and professionalism while screening visitors during high volume periods Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public Resolved complaints and issues involving both guests and employees Completed incident reports by recording observations and occurrences and interviewing witnesses following physical incidents Worked both independently and collaboratively to resolve urgent issues, which included building and personal incidents Secured entrances and exits via physical presence and careful monitoring of CCTV Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras Education Bachelor of Science : Psychology , 04/2017 East Stroudsburg University - City , State Member of Phi Sigma Delta Fraternity, Member of P.R.I.D.E. Club High School Diploma : 2017 Naugatuck High School - City , State Graduated in Top 20% of class. GPA: 3.4, Participated in school Marching Band, 2007 to 2009. Participated in school's Percussion Ensemble, 2005 to 2009 Certifications CPR Certified, 2015-2016 First Aid Training, 2015 Skills Public Safety Administrative Support Proficient in Lytec Proficient in GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Transition Health Advocate , 03/2017 to Current Company Name – City , State Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents Responded to patient concerns and questions with compassionate and knowledgeable service Entered details into computer systems and managed database of information Compiled and reviewed medical charts Manages approximately 30 incoming calls, emails, and faxes per day from patients and pharmacies Used Lytec to schedule appointments Balanced deposits and credit card payments each day Took co-payments and compiled daily financial records Worked effectively with staff from all departments to coordinate resolutions Security Officer , 08/2015 to 02/2017 Company Name – City , State Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors Detected suspicious activities and watched for criminal acts and rule infractions Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates Checked and secured 14 building entrances over 8 hours Patrolled 2 square miles premises to ensure safety of employees and visitors Maintenance , 09/2014 to 04/2015 Company Name – City , State Vacuumed rugs and carpeted areas in offices, lobbies and corridors Polished glass surfaces and windows Removed waste paper and other trash from the premises to designated area Disinfected and mopped bathrooms to keep them sanitary and clean Used chemicals and other cleaning equipment in a proper, safe and responsible manner School Age Teacher , 10/2013 to 04/2014 Company Name – City , State Addressed behavioral and learning issues with parents and daycare management Encouraged good behaviors using the positive reinforcement method Encouraged children to be understanding of and patient with others Made nutritious breakfasts, lunches, dinners and snacks for the children Engaged with children on an individual basis in a pleasant manner Organized structured learning activities for classroom of 15 students to teach motor skills ",ADVOCATE " SENIOR INTERIOR DESIGNER Highlights Microsoft Office Suite; Apple iWork Suite, Autodesk AutoCAD Architecture 2015, Buzzsaw, Revit; Adobe Creative Suite: Acrobat Pro, Illustrator, InDesign and Photoshop; GoPro Studio; Studio Webware (web-based interior decorating project management software); Wecora (web-based presentation boards); Bill Quick; Google Sketch- Up. Accomplishments 5K SF high-end interior fit-out Alterra Group Limited (Harbor Point Ltd., Max Capital Group Ltd.): Interior alterations and fit-outs ...continued.. V ICTORIA S TEVENSON PAGE 2 CUBELLIS ECOPLAN ARCHITECTS, INTERIORS, ENGINEERS ­ Greater New York City LEAD INTERIOR DESIGNER, 6/1996 to 10/2006 A firm offering full-service architecture, interior design, and engineering services. Key player in integrating business and processes bought about by a merger with a large, interdisciplinary design firm. Received industry recognition for client assistance with innovative commercial and residential projects including banks, luxury auto dealerships, recreational/fitness facilities, universities, restaurants, municipal buildings, and residential condominium complexes. Served as a Founding Member of the Green Design Committee tasked with raising employee awareness of the latest sustainable building practices to infuse projects with seamless, cost-effective incorporation of green practices in client designs. Successful in generating 100% of attained business through word-of-mouth and a reputation for superior, results-driven service; featured as case study in a leading industry publication. Selected Projects: Stevens Institute of Tech., Center for Technology Management: 96K SF new construction and interiors North Jersey Community Bank (now ConnectOne Bank): New HQ/branch interiors and fit-outs Wyckoff Family YMCA: 65K SF, offices, natatorium, daycare, multi-purpose gym, and interiors Montclair State University: Interior alterations for Campus departments and buildings Weehawken Police Department: Interior alterations Ferrari-Maserati NA: Auto display gallery and office interior improvements Kia Motor Car Corporation: Retail showrooms and office interiors Admiral's Walk Condominiums: Lobby & atrium improvements The Mill Building at Piermont Landing: Change of use - factory to condo - interior conversion Bergen County Jail: 263K SF annex addition - FF&E/interior finishing Additional experience as an Interior Designer with Visconti Design Associates, as a Retail Store Manager for The Bombay Company, and a CAD Draftsperson at Modular Home Center. Experience SENIOR INTERIOR DESIGNER Feb 2012 to Jul 2015 Company Name Cooper Gardner is an established and dynamic multidisciplinary team focusing on a collaborative approach to Architecture, Interior Design, Landscaping, and Master-Planning. Provided creative and innovative interior design services for architectural clients through collaboration with clients, contractors, and vendors. Interviewed clients to develop projects, prepare preliminary plan diagrams and sketches, and to develop floor plans, project specifications, budgets, and schedules. Presented design concepts formulated with other designers, architects, and builders; managed the project technical and administrative staff. Selected appropriate interior finishes and furniture. Selected Projects: Willis: Interior construction project management, move management R&Q Investment Holdings Ltd.: Turn-key office fit-out. Company Name Pier 6 Cruise Ship Terminal: Fast-track, design-build alterations. Private residences in Bermuda/St. Kitts: custom millwork design, furnishing, purchase management. SENIOR INTERIOR DESIGNER Nov 2006 to Jul 2010 Company Name Bendell Design is a boutique-style consulting firm focused primarily on commercial and high-end interior design. Demonstrated superior client/project management abilities in formulating commercial design and space management solutions using cost-effective, and practical methodologies. Created commercial office space solutions for several global corporations requiring designs that appealed to the aesthetics of a worldwide clientele base. Maintained open communication channels between all stakeholders including C-level Executives, technicians, consultants, contractors, and design teams. Remained up-to-date with project parameters including building Codes, budgets and schedules. Education Bachelor of Fine Arts , Interior Design ROCHESTER INSTITUTE OF TECHNOLOGY － City , State Interior Design NCIDQ Certified, NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATIONS, NCIDQ Certificate #17785 Professional Affiliations ACCREDITED, USGBC Leadership in Energy and Environmental Design, LEED AP Skills administrative, Acrobat, Adobe Creative Suite, Photoshop, Apple, approach, AutoCAD, budgets, building Codes, C, consulting, COUNCIL, clientele, client, clients, Fast, floor plans, Illustrator, InDesign, interior design, Microsoft Office Suite, office, project management, Quick, Revit ",DESIGNER " BIOLOGY TEACHER Experience 11/2016 to Current Biology Teacher Company Name － City , State Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences. Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS. Volunteer and participate in schools extracurricular activities such as selling tickets for the school talent show and participating in the Lindenwold HS 5K for the scholarship fund. Teach and translate materials utilizing Sheltered Instruction techniques for English Language Learners. Co-teach with special education teachers while executing modifications in student IEP and 504 plans. Plan and present Google applications training for Lindenwold HS professional development. 09/2011 to 11/2016 Biology Teacher Company Name － City , State Seek out of district professional development opportunities including but not limited to NJEA and NSTA Conventions, and addition programs focused in science, standards, & STEM. Successfully fundraise money for incorporating additional technologies, TI Nspire CX graphing calculators, for the classroom through DonorsChoose.org. Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences. Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS. Implement ideas, practices, and theories from professional development workshops. Turn-Key for other teachers). Co-teach with special education teachers while executing modifications in student IEP and 504 plans. Communicate with parents/guardians regarding student progress within the classroom. Achieve Level 1 Google Certified Educator status in October 2016. 01/2011 to 03/2011 Student Teacher Company Name － City , State Develop labs, assignments, and projects to reinforce material taught previously encouraging deeper knowledge and understanding in addition to incorporate multiple disciplines, including writing, science, social sciences, and health. Continuous educational improvement by applying constructive criticism to lessons during student teaching experience. Formative and summative assessments of students on content related to the New Jersey State standards. Execute and implement lesson plans for the week while ensuring differentiated instruction. Communicated with parents/guardians about student progress within the classroom. 04/2007 to 04/2011 Clinical Lab Manager/Technologist Company Name － City , State Educate and train Pathology Residents according to guidelines set forth in Molecular Diagnostic Laboratory Resident Manual, including observation and hands on bench training of laboratory procedures and techniques. Research and validate new laboratory tests by determining parameters for sample concentration, detection limits, and composition of procedures for the laboratory. Maintain failed run, repeat testing, instrument/equipment maintenance & calibration, QC temperature, & T-A-T logs. Perform DNA extraction/quantitation, PCR, CE, interpretation, and reporting of results of molecular studies. Manage and operate the laboratory and equipment according to the QA/QC Procedure and Protocol. 08/2005 to 04/2007 Quality Control Technician - TCA/E Coordinator Company Name － City , State Coordinate monthly seminar with QC Director and attending laboratory technicians in addition to conducting 'Good Laboratory Practices' and orientation lectures for laboratory technicians. Compose and administer seminar quizzes and verifying technician credit by monitoring seminar attendance. Assemble and execute state reports for Department of Health in several states in which licenses are held. Troubleshoot and investigate pending specimens to ensure results are reported within a timely manner. Manage Technician Competency Assessment (TCA) and Continuing Education (TCE) Programs. Maintain laboratory technician training records and schedule annual evaluations. Accumulate test result and testing comments for final report completion. Compose standard operations and procedure for pending specimens. Verify patient requisition forms to records in company database. Compile and maintained list of specimens pending. 01/2005 to 08/2005 Clinical Laboratory Technician Company Name － City , State Prepare gel agars and associated substrates from raw materials in large-scale electrophoresis testing platform. Proficient in aseptic techniques, 'Good Laboratory Practices', and proper pipetting practices. Extract raw samples for DNA purification utilizing aseptic techniques. Execute and analyze Real-Time and conventional PCR results. Education August 2016 DIG (Discoveries in Geosciences) Field School March 2011 Post-Bachelors Teaching Certification Program : Secondary Education University of Washington － City , State Collaborate with teachers of various science and grade backgrounds incorporating field research into classroom lessons *Implementation of NGSS into fields of evolution, classification, and taxonomy *Participate in paleontological field research with current graduate students Secondary Education May 2011 Drexel University School of Education － City , State New Jersey CEAS Biology - *Member of Golden Key International Honor Society Camden County College January 2005 Bachelors of Sciences : Biological Sciences Atlantic Cape Community College Composition I, Introduction to Literature *Burlington County College -Anatomy & Physiology I & II with Laboratory, Introduction to Statistics Biological Sciences Rutgers the State University of New Jersey － City , State Skills Anatomy, aseptic techniques, Bachelors, Biology, calculators, calibration, content, credit, database, Department of Health, DNA, Educator, English, equipment maintenance, forms, forth, Good Laboratory Practices, instruction, interpretation, laboratory procedures, laboratory tests, lesson plans, Director, materials, money, Pathology, PCR, Physiology I, progress, QA, Real-Time, reporting, Research, selling, Statistics, Teaching, Technician, Troubleshoot, workshops, Composition I, composition ",TEACHER " EXECUTIVE CHEF III Summary Experienced and well rounded Executive Chef. Creative, innovative, and ambitious. Classically trained in Le Cordon Bleu French Cuisine in Scottsdale, Arizona. Highly skilled in all cooking methods and ethnic cuisines. Competencies Expert proficiency in PC and Mac Programs Expert Understanding of HACCP and State Sanitation Standards Focused and disciplined Well Versed Palate ServSafe certified Food handlers card High volume production capability Expert Understanding of Food and Labor Control Measures Experience Company Name City , State Executive Chef III 01/2016 to 08/2016 Reduced food costs by 7 percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Company Name City , State Presence 03/2014 to 01/2016 Company Name City , State Regional Executive Chef 03/2014 to 01/2016 Quickly and courteously resolved all guest problems and complaints. Enforced appropriate work-flow and quality controls for food quality and temperature. Developed strategies to enhance catering and retail food service revenue and productivity goals. Validated weights and pricing with a scale printer machine. Prepared a variety of local and seasonal specialties which contributed to a 15 % boost in sales during the summer months. Reduced food costs by 6 percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Company Name City , State Garde Manger/Production Manager 11/2012 to 03/2014 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Actively participated in staff meetings and operated as an effective management team leader. Company Name City , State Owner 11/2011 to 10/2012 Built and fostered a team environment Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Displayed a positive and friendly attitude towards customers and fellow team members. Company Name City , State Sous Chef 10/2009 to 07/2011 Expert in final plate preparation with authentic presentation. Built and fostered a team environment Correctly and safely operated all kitchen equipment in accordance with set guidelines. Persistently strove for continual improvement and worked cooperatively as a team member. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Displayed a positive and friendly attitude towards customers and fellow team members. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Set up and performed initial prep work for food items such as soups, sauces and salads. Developed strategies to enhance catering and retail food service revenue and productivity goals. Company Name City , State Sous Chef 04/2009 to 09/2009 Set up and performed initial prep work for food items such as soups, sauces and salads. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Developed strategies to enhance catering and retail food service revenue and productivity goals. Prepared healthy, enjoyable breakfasts and dinners for diners. Quickly and courteously resolved all guest problems and complaints. Established and maintained open, collaborative relationships with the kitchen team. Followed proper food handling methods and maintained correct temperature of all food products. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Education and Training Associate of Arts : Le Cordon Bleu Culinary Arts Culinary Arts 2008 Scottsdale Culinary Institute , City , State Le Cordon Bleu Culinary Arts Culinary Arts Skills Administrative duties, Cash Handling, direction, HR, Inventory, Mac, Purchasing, Record Keeping, Retail ",CHEF " PROGRAM MANAGER/BUSINESS ANALYST Summary Highly enthusiastic, self-motivated Program Manager/Business Analyst with experience in military and corporate working environments, dedicated to maximizing assets through process improvement methods and constant innovation. Core Qualifications Former member of the United States Air Force, served 8 years Excellent time management Teaching, inspiring and counseling Experience working special military computer programs Reliable and dependable Very personable and team player Outstanding Motivator Achievements Material Development Created continuity system for new program managers to create an continuous uninterrupted work environment Process Improvement Developed flawless deployment system that resulted in personnel and equipment deployment with zero discrepancies over a 5 yr period. Research:   Performed research and analysis for Air Force level Project Manager Training: Delivered training and implemented new system in tracking completion . Completed training on-time and under-budget. Professional Experience Program Manager/Business Analyst May 2010 to October 2014 Company Name - City , State Served as Program Manager/Program Analyst for all deployment related activities for an operation of over 300 employees. Responsible for managing the alignment of personnel to specific Unit Type Codes (UTC) and associated Air Expeditionary Force (AEF) rotations. Adviser for significant problem areas and provided guidance to resolve personnel, equipment and training problems. Compiled and extracted data from reports for inclusion in the monthly status report briefings. Assured a high level of expertise and standardization in the evaluation and qualification process of deployment systems through diligent training of deploying military and civilian members. Provided accurate information and reports to accomplish the administrative and analytical work in the maintenance of the automated official property book record and backup files. Project lead for employer on all Air Force level deployment inspections to execute assigned missions, exercises, contingencies and operations. Evaluated information from multiple agencies to develop an understanding of the business requests and needs and translated them into application and operational requirements. Researched, evaluated and prepared long-range and short-range business plans through collaboration multiple agencies to ensure personnel and equipment constant movement. Worked with personnel to obtain requirements through interviews, document analysis, business process descriptions, workflow analysis and use. Fitness Center Director November 2009 to May 2010 Company Name - City , State Managed multi-million dollar fitness facility, coordinated monthly fitness activities base populace of 45K. Supervised fitness employees, wrote appraisals and maintained training records for employees. As top supervisor was selected served as Project Lead for U.S. Armed Services Team during the Military International Olympics Served as a Contract Officer Representative (COR) for agency contracts and provided the necessary equipment, materials, furniture and services. Contract Officer Representative for equipment needs for six fitness centers; to include family fitness rooms, youth training programs and specialty fitness classes. Established fitness plans for all training, fitness classes, incentive programs, and special events. Assisted in oversight for all fitness contracts and ensured payments were made in accordance with the contract and Air Force guidance. Knowledgeable in exercise science including kinesiology, functional anatomy, exercise physiology, nutrition, program administration, and injury prevention. Training Manager, Staff Sergeant October 2004 to September 2008 Company Name - City , State Reviewed training circulars, master training schedules, inspections and test results to determine necessary unit and individual training. Assisted in designing, developing, evaluating, revising, and selecting training programs, training material (written training guides or pamphlets, graphic visual aids, training films, video cassettes, sound recordings, multi-media video training tapes, or curriculum materials, etc.), training methods (classroom lecture, hands on, e-learning, computer based, etc.), and training aids for the professional development and delivery of training in support. Used advanced technology programs to create, develop, and facilitate training functions (i.e., automated tracking system, tracking of student certification/re-certification status, maintaining information, and researching outside sources for training support material, etc.) and developed and implemented testing procedures for required certifications. Provided instructional support for the education and training programs, with emphasis on the development and implementation of the educational component of the Prevention and Management of failures. Planned, promoted, and developed educational programs and designs the program by analyzing the need for personnel, facilities, supplies, and materials. Developed new or revised training or materials for formal/informal courses. Evaluated and analyzed the effectiveness of all training programs. Education and Training Bachelor of Science : Management , Dec 2015 Park University - City , State BS in Management (Dec 2015), Secret security clearance, Customer Service Training Instructor, Deployment Manager Training, Defense Readiness Response System training course, Training manager course Supervisor safety training , Leadership school, Accountant/Resource Adviser training, Agile/Scrum Training and Computer Base Training, CPR certified Skills Administrative, Leadership, Analytical, S upervisory, Excellent Written and Verbal, Customer service, Excellent Computer Skills (Microsoft Word, Office, Power Point, Excel). ",FITNESS " DIRECTOR Professional Summary Skills PPC Digital Media Planning DSP Behavioral Targeting Comscore SimilarWeb Kenshoo MS Excel, PPT Agile Marketing Ads, Portuguese Advertising, Presentations Agile, Quality Agency, Quality control Auditing, Reporting Branding, Sales Budget, Bilingual BI, Spanish Capital Markets, Strategy Clients, Strategic Client Data analysis Designing DSP Direction English Fast Features Financial French Innovation Investments Leadership Marketing Market Media Planning Meetings MS Excel Modeling Next Optimization Work History Director , 07/2017 to 05/2021 Company Name With over 12 years' experience in performance marketing (PPC), Search Engine Marketing, Social, Local and Programmatic media. The experience I gained in portfolio management reflects in obtaining the best results for my customers, allocating their investments accordingly for better returns in the digital marketing world. I enjoy working in fast-paced environments and find that the dynamism in digital marketing fulfills that completely., Vendor for Microsoft Digital Advertising. Part of a global team of 8 people all remote. Built audience clusters based on behavioral targeting for Brazilian, Mexican, Canadian, and US markets. Utilized data analysis tools to optimize performance and improve CTRs. Project revenue in Brazil grew from $50k to over $500k and grew to over $3mm in the second year. Assisted in quality control for other team members. Digital Media Solutions Executive Director , 01/2016 to 07/2017 Company Name – City , State Led a team of 8 specialists in search, social, mobile, display, programmatic and local ads bringing innovation and new digital opportunities to Blinks, focusing on Branding and Performance. Responsible for growing media spend across all channels. During this period media spend grew over 100% (+300mm). Established procedures and best practices for Digital media planning and execution ensuring efficiency in all stages of the customers' journey. Created and established the Blinks Media Mix Modeling. Provided strategic insight across many digital channels to the account teams. Implemented auditing and technical evaluations to improve quality in campaign execution and optimization. Created and delivered training to new hires and weekly training for company employees covering all areas of digital media. Built and maintained strong partnerships with media channels providing opportunities to implement betas, first-to-market cases and assist in developing new products. Assisted Sales team with data and cases when elaborating presentations for RFPs. Provided insights to BI and DevOps for the development of in-house dashboards and media management tool. Invited to test the beta for the Facebook Blueprint Certification. Coordinated Digital Days for clients. Member and partner of senior executive leadership and actively participated in designing the path and direction of the company. Awarded Bing Agency of the Year award (September 2017). Account Director , 01/2014 to 12/2015 Managed portfolio of largest clients at Blinks including global accounts (+R$6mm/month) Led a team of 8 analysts that provided media strategy and activation of branding and performance campaigns. Clients included Netshoes, ACCOR, AIG and OLX. Cross channel reporting, analysis, and weekly wrap-ups with team and clients. Oversaw budget allocation and prioritization for campaigns. Elaborated campaigns with clients and channel partners to develop first-to- market cases with excellent results and benchmark examples. Created best practices such as AB Testing, Black Friday checklists, documenting learnings, creatives analysis. Reduced CPL by 300% for one account in less than 6 months. Maintained customer's ROI whilst increasing investment from 300k to 600k. Tripled lead generation whilst reducing CPL by 150%. Invited to become an executive partner at Blinks. Account Manager , 12/2010 to 12/2013 Managed portfolio of large and SMB accounts, +- 30 accounts and led a team of 6 analysts. Responsible for the strategy and execution of PPC campaigns. Defined strategy and KPIs based on client objectives and goals. Held monthly meetings with the clients to go over results and next steps. Behavior Targeting Specialist , 01/2008 to 01/2013 Company Name – City , State Senior Investment Specialist , 01/1999 to 03/2003 Company Name – City , State Managed portfolio of high net worth accounts (+U$ 1 million) including Latam customers. Provided trading assistance in various financial products. Reviewed client portfolios advising them on investment solutions conforming to their objectives. Educated clients on usage of trading platforms and software. Equity Trading Liaison , 07/1997 to 01/1999 Capital Markets & Trading - Operations Liaison between exchanges and account reps resolving trade disputes. Reduced risk to firm by resolving disputes in a timely manner mitigating losses. Managed downtime operations. Led team of 20+ helpers to input trades manually into the system when downtimes occurred. Agility and accuracy were key features. Floor Broker , 01/1995 to 01/1997 Company Name – City , State CBOE broker trading stocks such as KO, HON and BAC. Executed orders from various brokerage houses, evaluating market volatility and order flow for best executions. Education WPP Mini MBA : Business Strategy , 04/2017 B.S : Business Administration , 05/1994 Boston College - City , State Certifications CERTIFICATIONS Google AdWords Certified Google Analytics Certified Facebook Certified Planning Professional. Languages English Native or Bilingual Portuguese Native or Bilingual Spanish ",DIGITAL-MEDIA " DIGITAL MARKETING SPECIALIST Summary Digital marketing professional experienced in sales, marketing and account management. Google AdWords and Analytics certified with skills including PPC/SEM, lead generation, analytics, SEO, social media, landing page optimization, and creative work. Out-of-the-box creative problem solver, capable of meeting deadlines under pressure. Detail oriented with exceptional communication skills (verbal/written). Skills Digital Marketing Strategy  Search Engine Marketing Search Engine Optimization Social Media Marketing Experience 06/2017 to Current Digital Marketing Specialist Company Name － City , State Maintain clients' online presence, and ensuring that their products and services are effectively communicated to their target audiences. Optimize advertising spending by implementing proper Adwords account structures, negative keywords, and A/B split testing. Use Google Analytics data to modify site content, achieve goals, and reach KPI's, including CPC, CTR, quality score, and ROI. Familiar with SEO strategies like competitive keyword research, domain authority analysis, and link building. 02/2016 to 07/2017 Store Manager Company Name － City , State Supervises and motivate team members to meet daily high standards of cleanliness, efficiency, and customer service at all times. Manage work schedules within established budgets for optimal store coverage. Monitor sales and labor cost issues daily with a goal to maximize profitability without sacrificing customer service. 09/2013 to 11/2015 Sales Representative Company Name － City , State Responsible for customer support, orders, and quotations via phone, fax, email, and person-to-person interaction. Meets and/or exceeds sales and profit goals by following up on sales leads, monitoring market trends and growing the positive reputation of the company. Education and Training 2016 Mt. San Antonio College － City , State 2017 Digital Marketing Career Blueprint － City , State ",DIGITAL-MEDIA " CONSULTANT Core Qualifications SKILLS AND ACTIVITIES Volunteer English Teacher for ""Teach India""; Challenge for Charity; SQL, SPSS, Tableau, MS Excel, Power Point. Accomplishments Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member Owned development, testing and maintenance of 4 mission critical Web Services that powered a Web based product that generated over $5M in annual revenue. Won ""Beyond the Call of Duty"" award for outstanding effort Experience 04/2015 to 04/2015 Consultant Company Name － City , State Cloud and mobile services) Create journey maps and identify touch points for different personas of application developers. Asses the capability maturity of different components within Windows, iOS, and Android development platforms. 01/2015 to 03/2015 New Product Development Consultant Company Name － City , State (hyper-converged IT Infrastructure) 06/2014 to 08/2014 Product Marketing Manager Intern, vCloud Air Company Name － City , State Identified market size, and target customer segments for a new hyper converged IT infrastructure product. Conducted competitive analysis. Proposed a product for mid-market and a Go-to-Market strategy. VMware Inc., Palo Alto, CA Summer 2014 Product Marketing Manager Intern, vCloud Air (Infrastructure as a service- IaaS) Interviewed VMware customers to discover adoption rate of vCloud Air based on use cases. Identified top 10 customer use cases of vCloud Air. Presented specific changes to fine tune targeting and positioning of vCloud Air. Analyzed win/loss interviews to identify top 8 buying criteria and top 4 ROI drivers used by potential customers to select IaaS vendor. Recommended specific changes to fine tune sales tool-kit. Developed a content strategy for VMware's IaaS case studies by eliciting buying criteria, and by bench-marking 150 IaaS case studies published by competitors such as AWS, Microsoft Azure, Rackspace, and Google. 01/2014 to 03/2014 MBA Marketing Consultant Company Name － City , State Developed a market entry plan for a new network Security Software as a Service (SaaS) product. Conducted market research and competitive analysis to identify opportunity worth $1.6B in network security space. Proposed and presented acquisition as the market entry route to the executive team. In May, F5 Networks acquired Defense.Net - a cloud based security SaaS provider. 01/2012 to 01/2013 Team Leader Company Name － City , State Client: An international chain of convenience stores) Led an agile product team of 8 consultants to develop and implement 5 core Web Services of customer loyalty software to help the client capture $600M in annual revenue. 01/2007 to 01/2012 Technology & Product Analyst Company Name － City , State Client: An American publishing and financial information firm) Owned development, testing and maintenance of 4 mission critical Web Services that powered a Web based product that generated over $5M in annual revenue. Won ""Beyond the Call of Duty"" award for outstanding effort. Proposed methods to speed up online financial news search feature of client's Web product and presented to Vice President of Technology, resulting in a project win worth $0.9M for Infosys. Developed a software to filter out redundant information from enterprise databases, eliminated manual processes and saved $550K per annum for the client. Received highest client satisfaction rating for the project. Education Master of Business Administration : Business Technology The Michael G. Foster School of Business, University of Washington － City , State , US The Michael G. Foster School of Business, University of Washington, Seattle, WA June 2015 Candidate for Master of Business Administration Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member Bachelor of Engineering : Computer Science Manipal Institute of Technology, Manipal University Manipal Institute of Technology, Manipal University, Manipal, India May 2007 Bachelor of Engineering, Computer Science Founder of DISHA - a socio-economic platform for the underprivileged students. Co-founder & first general secretary of RED X - the largest student club of the university. Professional Affiliations Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member Skills Web Services, Award, Databases, Maintenance, Publishing, Satisfaction, Testing, Web Based, It Infrastructure, Excel, Ms Excel, Spss, Sql, Competitive Analysis, Marketing, New Product Development, Product Development, Transmissions, Aws, Buying, Buying/procurement, Cases, Drivers, Iaas, Product Marketing, Roi, Sales, Use Cases, Vmware, Market Research, Mba, Network Security, Saas, Security, Software As A Service, Android, Ios, Red X, Secretary ",CONSULTANT " THERMAL ENGINEERING INTERN Summary Graduating Ph.D. candidate with a research focus on developing large-scale computational models using statistics and machine learning approach. Interested in a career as a computational scientist or quantitative software developer. Accomplishments FEM Analysis of 1-D Aluminum Bar with Sinusoidal Body Force Conducted meshing and force analysis on MATLAB. Correlated the results with ABAQUS. FEM Heat Transfer Analysis of 2-D Plate with Hole with Thermal Load and Boundary Conditions Conducted meshing and force analysis on MATLAB. Correlated the results with ABAQUS Finite Element Analysis of 2D beam with Central Hole Conducted meshing and force analysis on MATLAB. Correlated the results with ABAQUS On the Anthropomorphic Control of Redundant Robot Arms Focused on the design and control of robotic devices that will help and collaborate with humans in every-day life. Defined anthropomorphism in robot motion and controlling a robot in an anthropomorphic way. Design and Development of a Two-Wheeled Autonomous Parallel Parking Robot Designed a two-wheeled robot that is coded to run autonomously with the ability to parallel park using Solidworks. The IR sensor and MCU were used to simulate the ""eyes"" and the ""brain"" of the driver. Tested in a simple built course to simulate a scenario in which there is an open space for the robot to park inside. Reusable Delta II Launch Vehicle Conducted design feasibility and alternatives analysis of a completely reusable Delta-II rocket. Analyzed a variety of different re-entry technologies and engines to accomplish this task. The business sense of the final designs was analyzed along with the near-term feasibility. Senior Design Project: High Speed Human Powered Vehicle Designed a high performance human powered vehicle using Solidworks. Provided the framework technology to help increase the effectiveness of the common bicycle to the point of being more competitive with other forms of ground transportation. Metalworking Practice Learned the operation of various types of manufacturing machines, including computer numerical control CNC) lathe, milling machine, drilling machine, grinding machine. Programmed the CNC machine using G code to machine and fabricate some mechanical parts. Experienced welding, casting, forging, heat treatment, and automotive engine disassembly Electrical Engineering Practice Learned soldering electronic components on circuit boards. Made a radio and a speaker PUBLICATIONS 1. Wang, Y., Artemiadis, P., ""Closed-Form Inverse Kinematic Solution for Anthropomorphic Motion in Redundant Robot Arms,"" 2013 Advances in Robotics & Automation. 2. Wang, Y.,Mignolet, M., ""Reduced Order Modeling for the Dynamic Response Prediction and Design of a Part of a Complex Structure,"" IMAC-XXXIV Conference & Exposition on Structural Dynamics. Experience 01/2013 to Current Company Name City , State Research and development of linear and nonlinear models for hypersonic vehicles that takes into account full. aero/structural/thermal couplings, and predicts fatigue life/damage & health monitoring for specific mission. profiles. Thermal Engineering Intern 07/2011 to 08/2011 Company Name City Hands-on training at large-scale industrial plants. Learned about designing and manufacturing of large power generating equipment, including axial compressor, energy recovery turbo-expander, centrifugal compressor, centrifugal blower, large fan, steam turbine, etc. Studied management mode of enterprise, production and marketing process. AFRL-University Collaborative Center in Structure Sciences Cooperated with the Air Force Center focusing on the development of affordable and reusable hypersonic vehicles. Varied research tasks throughout including: developing methodologies to efficiently predict dy- namic response of a ""representative"" panel with nonlinear geometric deformations; modifying structural and thermal models to reflect: (i) the multidisciplinary interactions (ii) the evolution of material properties (iii) the occurrence and evolution of material nonlinearity. Researcher 01/2011 to 01/2013 City , State Worked alongside ASU faculty in the research and design of assistive robotic devices which needed efficient. control strategies. Varied research tasks throughout including: fabricating an infrared position sensor suit,. machining mounting plates for a position sensor camera, and MATLAB utilization for data and signal. processing. Teacher's Assistant Company Name City , State Assisted instructor in running experimentation laboratory for Internal Combustion Engine (ICE) course. Oversaw over 90 students and compiled each lab document along with lesson planning and teaching. Hands. on experience with assembling, disassembling and testing ICEs. Education Doctor of Philosophy : Mechanical Engineering Dec 2016 Arizona State University City , State GPA: GPA: 3.9/4.0 Mechanical Engineering GPA: 3.9/4.0 Master of Science : Mechanical Engineering December 2013 Arizona State University City , State GPA: GPA: 4.0/4.0 Mechanical Engineering GPA: 4.0/4.0 Skills Air Force, ANSYS, approach, C, CAD, decision-making, designing, experimentation, Experiments, features, FORTRAN, instructor, lesson planning, machining, marketing, Materials, MATLAB, Mechanical Design, Microsoft Office, Modeling, NASTRAN, enterprise, OS, optimization, PATRAN, camera, physics, predict, Process Control, Research, research and design, robotic, Solidworks, Statistical Process Control, teaching ",ENGINEERING " SENIOR MEMBER ADVOCATE Summary To obtain a position with a corporation that can benefit from my highly adapted organizational, problem solving, and communication skills with over fifteen years experience.Seasoned customer service specialist with background in providing advice on diverse customer situations. Accomplishments #1 in Member Satisfaction Survey's in Sears Corporate Holdings Inc out of 420. Senior Member Advocate, over 25+ years in the service industry with half of that in management. Exceeded corporate target for customer satisfaction for nine months in a row. Experience Senior Member Advocate Aug 2013 to Current Company Name － City , State Take service complaints - store complaints and service requests - help members in difficult situations. Made reasonable procedure exceptions to accommodate unusual customer requests.. Built customer loyalty by placing follow-up calls for customers who reported product issues. Addressed customer service inquiries in a timely and accurate fashion. Owner May 2007 to Current Company Name － City , State Cooking in your own private kitchen. Party Planning - Updated Menu available per request. Performed kitchen maintenance for a private facility. Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis. Project Coordinator Jan 2013 to Aug 2013 Company Name － City , State Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Addressed customer questions and concerns regarding products, prices and availability. Determined the cost and pricing of proposals and bids. Procurement Specialist Jan 2012 to Aug 2012 Company Name － City , State Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Account Manager May 2011 to Dec 2011 Company Name － City , State Manage accounts for projects in the Semi-conductor field. Selected products for specific routes according to pick sheets .Owned team productivity metrics. Administrative Assistant Jan 2007 to Apr 2011 Company Name － City , State Government Affairs Manage account orders for the federal goverment accounts. Microsoft Office Excel, Phone Etiquette, US Postal Service Sensitive Security Clearance, Data Entry,. Dispatcher/customer care. Dispatcher Jan 2008 to Jun 2008 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Developed and created a more effective filing system to accelerate paperwork processing. Customer service / Dispatch manager Jan 2003 to Sep 2007 Company Name － City , State Dispatch Facility in San Marcos - set up routes for the tech's and helped member's with appts. Helped member's with difficult situations with the techs and their accounts. started out as a customer service - sales rep. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Seasonal Dept Manager Jun 1999 to Dec 2002 Company Name － City , State Seasonal Department manager - for all of the seasons. Helped with the inventory - scheduling and management with the other agents on the floor - and helped the customers with their issues for sales/profits. Education Bachelor's Degree , Business and Managerial Economics, Human Services May 2012 University of Phoenix － City , State Business and Managerial Economics, Human Services Associate Degree , Human Services, Business and Managerial Economics May 2002 IVY Tech State College － City , State Human Services, Business and Managerial Economics Bachelor's Degree January 2002 The Culinary Institute of America Master's Degree January 2002 The Culinary Institute of America January 1995 Paul Harding High School Languages English Fluent Highlights 70+ Wpm Public Speaking Ability to organize and establish filing systems Data Entry Administrative Assistant Communication Skills DOMS applications, AS/400, Microsoft applications, outlook, Lync Connentions People Soft Phone Etiquette Customer Relationship Management Client relations specialist Conflict resolution techniques Meticulous attention to detail Focused on customer satisfaction Skilled multi-tasker oracle / ciboodle / microsoft / linux software proficiency Deadline-oriented Skills account management, Administrative Assistant, Analyst, Microsoft applications, AS/400, A/s 400, Communication Skills, Computer applications, Cooking, Customer Relationship Management, customer service, customer care, Data Entry, DOS, English, filing, Government, inventory, LANGUAGES, Materials, Microsoft Excel, Excel, Microsoft Office, Microsoft Outlook, outlook, People Soft, presentation skills, Procurement, Public Speaking, sales, San, scheduling, Security Clearance, phone skills, Phone Etiquette ",ADVOCATE " MARKETING, COMMNICATIONS, & PUBLIC RELATIONS SPECIALIST Summary Public Relations Consultant knowledgeable about planning, creating and implementing campaign strategies and media relations placement. Highlights Biography Writer Microsoft Office proficiency Self -Motivated Team Player Effective Communication Creative Problem Solving Office Organization Wardrobe Organization Front Desk / Greeter / Customer Service Office equipment: Fax, Scanner, and Multi phone Line Proficient in Microsoft Brand development Office Suite and Adobe Photoshop Research skills: legal, marketing, and location scouting Licensed and Trained Cosmetologist Certified Makeup Artist Westlaw and LexisNexis Knowledge of copyright law Project management Presentations Self-directed Knowledge of copyright law Westlaw and LexisNexis Office management New customer acquisition Problem solving Project management Copywriting and copyediting Promotional campaigns Relationship building expert Marketing and sales specialist Deadline-driven Exceptional multi-tasker Decisive problem solver Organized and efficient Motivated team player Time management Proper phone etiquette Works well under pressure Social media knowledge Understands grammar Labor relations Meeting planning Travel administration Legal administrative support Executive presentation development Scheduling Mail management Business correspondence Self-starter Human resource laws knowledge Multi-media marketing Direct mail campaigns Special events planning Skilled negotiator Graphic design Accomplishments Litigation   Assisted attorneys with trial preparation, developed trial exhibits to motions and reviewed/organized documents for trial discovery. Legal Administration Tasks   Generated, typed, formatted and edited letters, documents, motions, briefs and client forms. Hired, trained and managed a team of 15 Launched aggressive growth plans that helped increase customer base significantly. Market Research Defined industry segments and identified opportunities in domestic and international markets. Organizational Development Implemented strategy targeting high-profile clientele. Replaced industry leader within 9 months of product launch. Initiated Email Marketing Project Directed team to develop database of more than 250 K double opt-in members for weekly product update emails. Experience Marketing, Commnications, & Public Relations Specialist January 2001 to Current Company Name － City , State Cultivate and maintain close and productive relationships with journalists, bloggers and opinion leaders. Create print and Web-based communications materials; story pitches, press releases, Q-and-A interviews, presentations, video scripts and speeches - that are consistent with your client's image and message. Public speaking Correspondence with press on behalf of clients Press preparation of the client for conferences, media interviews and speeches. Marketing Intern Company Name － City , State Social media outreach Event Planner August 2010 to July 2014 Company Name － City , State Assist with negotiations for space contracts; Conduct research; Book event space after making site visits Create and revise room layouts for each event Order supplies and audiovisual equipment Arrange food and beverage Ensure appropriate décor Gather information on each project to achieve quality event production Make travel arrangements Propose new ideas to improve the event planning and implementation process Serve as liaison between vendors on event-related matters Assist with managing on-site production and clean-up for events as necessary Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc. Close out of event Assist with preparing budgets and provide periodic progress reports to staff directors for each event project; Keep track of event finances including check requests, invoicing, and reporting; Coordinate appointments and visits to see our space, and scheduling of events on the calendar; Prepare and modify event contracts as requested. Legal, Royalties Intern to the Regional Director of Urban Music June 2013 to September 2013 Company Name － City , State Gathered and analyzed research data regarding statutes, decisions, legal articles and codes. Drafted meeting agendas, supplied advance materials andexecuted follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Created PowerPoint presentations used for business development. Made copies, sent faxes and handled all incoming and outgoing correspondence. Photocopied all correspondence, documents and other printed materials. Admissions Representative March 2013 to September 2013 Company Name － City , State Computed, recorded, and proofread data, records and reports. Researched, negotiated, implemented and tracked advertising and public relations activities. Defined project and company vision, strategies and tactics. Identified customer needs through market research and analysis. Managed the editorial content, design and distribution of the external company newsletter. Cultivated positive relationships with the community through public relations campaigns. School Board - Substitute Teacher September 2006 to May 2010 Company Name － City , State Applied progressive teaching principles to a class of 29 students, improving standardized tests scores by 17% in six-month period. Conducted small group and individual classroom activities based on differentiated learning needs. Communicated effectively with educators from various grade levels. Taught English Literature to grades 10-12.Used variety of teaching techniques to encourage student critical thinking and discussion in 9th grade World History course. Taught Creative writing to a diverse class of 20 students.Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. Developed, administered and corrected tests and quizzes in a timely manner. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Designed lesson plans focused on age and level-appropriate material. Human Resources Assistant May 2003 to May 2005 Company Name － City , State Developed training manual for new staff to ease transition for new employees. Effectively communicated with team members to maintain clearly defined expectations. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Directed personnel, training and labor relations activities. Advised managers on organizational policy matters and recommend needed changes. Reviewed federal and state laws to confirm and enforce company compliance. Created organizational flow charts and career path reports to evaluate employee compensation information. Ran the bi-weekly payroll process. Led a weekly open enrollment question and answer session with employees on benefit program updates. Developed, implemented and monitored programs to maximize customer satisfaction. Def Jam Records Marketing Assistant January 2003 to January 2005 Company Name － City , State Complete Works of Wardrobe 2009 List of Clients Live Nation Tennessee State University Busy Bee Marketing Def Jam Bailey's Billiards Coca-Cola Company Red Zone Entertainment Fli Musik Group Nashville ""Music City"" Fashion Show Carnivo Liquor Red Bull. Marketing Assistant March 2002 to March 2003 Company Name － City , State Marketing, Promotions, & Branding Assistant January 1998 to September 2001 Company Name － City , State Communicate with Marketing Department to ensure that the appropriate planning strategies and structures are in place and followed. Assist with the development of annual marketing plan for the organization Research for development of marketing plan Establish a system of reports and communications for all information from the marketing team to the sales team and for feedback Organize department meetings to review progress of programs and review of the week Employment Employment Agencies, Office Team, Volt, Adecco - Administrative & Marketing Temp Southern University Law Center- Chair, Barrister's Ball Sports and Entertainment Legal Association, President 2014 / VP of Entertainment 2013. Legal Assistant Intern May 1999 to September 1999 Company Name － City , State Completed case research via LexisNexis and Westlaw databases. Monitored legal volumes to verify that the law library was up-to-date. Collected data to prepare and draft settlement packages for clients. Composed and typed routine letters of correspondence. Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes. Used computer databases, credit reports, tax and legal filings to locate persons and compile information for investigations. Organized legal memoranda and client correspondence. Education Juris Doctorate : Law , 2014 Southern University Law Center － City , State , USA B.S : Mass Communications , 2001 Tennessee State University － City , State , USA Mass Communications & Sociology 1 2008 Tennessee Technical Center － City Skills Administrative, Adobe Photoshop, Artist, Book, budgets, conferences, contracts, Creative Problem Solving, client, Clients, Customer Service, event production, event planning, Fashion, Fax, image, invoicing, notebooks, Law, Legal, managing, marketing plan, marketing, materials, meetings, Microsoft Office Suite, Office, Works, negotiations, Office equipment, presentations, Press, press releases, progress, Public speaking, quality, reporting, Research, sales, Scanner, scheduling, Self -Motivated, scripts, speeches, Team Player, phone, travel arrangements, video, Writer ",PUBLIC-RELATIONS " AVIATION SUPPLY SPECIALIST Summary Military professional with 11 years experience in team management, administrative accountability and supply management. Effectively managed more than $300 million in personal and procurable equipment. A value asset to the Aviation Supply Department I was able to perform in many areas of logistical support ranging from safety of equipment and personnel to proper shipping and handling of material. Several characteristics and traits are developed while serving on active duty. Responsibility, accountability, trust, judgment, and leadership just to name a few. Growing and advancing in the ranks of a Marine, it takes a great deal of Pride, Honor, Courage and Commitment. My experience has allowed me many great opportunities to develop and enhance these traits and over time, some of these traits become a requirement. Thats when the accountability and leadership skills begin to take over. As a Leader of Marines, I took charge of my subordinates supervising the functionality of proper and professional warehouse management and customer service. Highlights Effective team leader Supply and logistics planning Data management Extremely organized Six Sigma Inventory Specialist HAZMAT handling Trained in emergency response CPR certified Secret Security Clearance Valid CA driver license Accomplishments Global War on Terrorism Service Medal Global War on Terrorism Expeditionary Medal Afghanistan Campaign Medal North Atlantic Treaty Organization Medal NON-Article 5 Good Conduct Presidential Unit Citation Managed over $300 million of personal and command equipment with no deficiencies loses or damages Maintained 100% accountability of a large section of equipment worth over $500 million during multiple overseas deployments Received 100% mission capable grade for the Commanding General's Functional Area Inspection Supervised, managed and pulled 2500 line items for forward operating support with ""zero"" discrepancies and 100% validity Experience Aviation Supply Specialist 05/2002 to 07/2013 Company Name City , State The supply administration and operations OccFld includes aviation supply specialists who supervise, lead, or perform highly technical functions in the areas of aviation unique applications of managing, regulating, coordinating, or otherwise exercising control over supplies, equipment, or other material. The work includes numerous phases of automated material management including initial planning, provisioning and requirements determination, acquisition and distribution, accountability, and ultimate issue for consumption, retention or disposal. Fiscal accounting and purchasing procedures are performed in accordance with Federal Acquisition regulations. Qualifications required include, personal computer operation skills, familiarity with terminology, proficiency in key boarding, basic understanding of data entry, application, and manipulation. Duties involved administrative and government specific procedures for the use of material. Education Certificate of Completion : BASIC LEADERSHIP AND MILITARY STUDIES 2013 Marine Corps Institute City , State , USA Adhering to Marine Corps Orders and Directives, Specific training and education requirements were assigned and needed to be completed annually. The Marine Corps Institute had several courses of study to enroll in. Courses of study varied on Occupational Specialty to Safety of Weapons and Weapons Handling, Leadership Traits, Leading Marines, as well as English, Spelling and Mathematics Certificate of Completion : Military Leadership 2006 Marine Corps Institute City , State , USA This was a school house setting split into groups focusing on the abilities to act as small group leader, Council and administer personnel. Commute orally and in writing. Understand and communicate Marine history and traditions and employ small group tactics and weapons. Develop and enhance superior leadership skills, tactful and appropriate discipline techniques and critical thinking skills Select One : NAVAL AVIATION SURVIVAL TRAINING 2006 Marine Corps Institute City , State , USA The course includes an Overview of the Naval Aviation Survival Training Program, Classroom Instruction of Aviation Physiology, an appropriate Low Pressure Chamber brief/flight (exception: prospective helicopter aircrew), Stress and Human performance presentation, classroom presentation and laboratory evolution on Sensory Physiology, class and lab on Combat/Survival First (SELF) Aid, class and lab on Aviation Survival Swim Skills, class and lab on Underwater Problem Solving Skills, class and lab on Multi-place Aircraft Underwater Egress skills, class and lab on Extended Sea Survival, and a written final examination High School Diploma : K1-12 2001 Monroe Senior High City , State , USA Skills Inventory Specialist Leader Communication Organization Computer Additional Information ",AVIATION " SALES Summary Focused and dedicated insurance professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities. Highlights Self-motivated Driven Clear and articulate phone manner Cheerful and energetic Dependable Property and casualty products Exceptional interpersonal skills Excellent communication skills Strong sales-closer Cold calling Accomplishments Consistently qualify for sales bonuses by exceeding sales targets by items as well as monetary goals. Experience Sales 02/2015 to 12/2015 Company Name City , State Exceeded sales goals to 24,000 in one month's time. Generated new leads weekly. Contacted new and existing customers to discuss how their needs could be met with specific products and services. Responded to all customer inquiries in a timely manner. Retained policyholders during annual renewal period. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Cold Calls 10/2014 to 02/2015 Company Name City , State Marketing, telemarketing personal and commercial lines. Generated new leads weekly. Developed life insurance and commercial insurance leads to meet monthly sales targets. Receptionist, Telemarketer, Marketing 05/2014 to 10/2014 Company Name City , State Implemented a consultative selling approach on all inbound calls. Acted as a liaison between inside representative with personal and commercial lines. Implemented a consultative selling approach on all inbound calls. Processed applications, payments, corrections, endorsements and cancellations. Called warm leads each week to expand client base. Cold Calls 11/2012 to 01/2014 Company Name City , State Called hundreds of warm leads each week to expand client base. Clerical, Claims Representative, Retention Officer 05/2009 to 11/2011 Company Name City , State Implemented a consultative selling approach on all inbound calls. Promoted client retention through high-quality service and follow through. Maintained detailed account records and contact logs. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Created weekly and monthly reports. Dispersed incoming mail to correct recipients throughout the office. Assistant Manager 05/2007 to 08/2009 Company Name City , State Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Teacher 08/2007 to 03/2008 Company Name City , State Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Designed lesson plans focused on age and level-appropriate material. Teacher 08/2006 to 05/2007 Company Name City , State Promoted good behaviors by using the positive reinforcement method. Established a safe play environment for the children. Supervised children on field trips to local parks, fire stations and zoos. Encouraged children to be understanding of others. Maintained a child-friendly environment with access to outdoor activities. Teacher 08/2004 to 05/2006 Company Name City , State Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Asst. Testing Administrator/Youth Opportunity Asst 09/1998 to 12/2001 Company Name City , State Maintained regularly-scheduled office hours to advise and assist students. Established course websites to make updated handouts and other resources available to students at all times. Proctored exams of all kinds. Introduced students to the concepts of college writing. Education Bachelors Degree : Education 1986 Hyles Anderson College City , State Advanced coursework of 18 credit hours toward Master's Degree. Bachelors Degree : Education Bob Jones University City , State Skills Honest, Reliable, Driven, Enthusiastic people person, Self motivated ",SALES " AVIATION MAINTENANCE EGRESS LEADING PETTY OFFICER LEADING PETTY OFFICER Summary To obtain a position that will utilize my unique technical and management skills acquired during my military career. Maintains an Active Government Secret Security Clearance Expert in Aviation Environmental Control and Egress Systems, Quality Assurance, Maintenance Management, Training and Safety. Proficient in Microsoft Word, Excel, and Power Point. Collateral Duty Inspector on Egress/Environmental Control Systems for 8 years. Collateral Duty Quality Assurance Representative for Aviation Egress and Ordnance Systems for 5 years. Full Systems Quality Assurance Representative 1 year. Quality Assurance Safety Observer for CADS/PADS 6 years. F/A-18E/F Low Power Engine/APU Turn Operator Qualified F/A-18 Super Hornet Plane Captain. Assuming responsibilities of Daily/Turnaround inspections, servicing and operation of twelve 65 million dollar aircraft, ensuring all are in full mission capable status. Diligently showing expertise in emergency procedures and ground safety for 31 fighter pilots/aircrew and 245 maintenance personnel. Aviation Gas Free Engineer/Confined Space Entry Supervisor and Safety Observer. Excellent communication, team building and leadership abilities. Experience Aviation Maintenance Egress Leading Petty Officer Leading Petty Officer October 2001 to Current Company Name Meritorious Unit Commendation. Accomplishing over 3,000 mishap free flight hours, while maintaining a safe work environment. Awarded Humanitarian Service Medal in lieu of 2004 Tsunami relief efforts in Banda Aceh, Indonesia. Received Good Conduct Medal (4), for 3 years of obedient and zealous behavior. Global War on Terrorism Service Medal. Directly supported global war on terrorism while deployed to 5th Fleet Area of Responsibility in Persian and Arabian Gulfs. Global War on Terrorism Expeditionary Medal. For supporting global war on terrorism while deployed to 5th Fleet Area of Responsibility in Oman and Persian Gulfs. Sea Service Ribbon (5). Marksmanship Medal. Qualified as an expert marksman on the 9 mm M9 pistol National Defense Service Medal. Navy Squadron Battle Effectiveness Award. Sustained superior performance in an operational environment within a command. Enlisted Aviation Warfare Specialist Wings. Focused on the field of Aviation Warfare, specializing in Administration and Logistics, CPR/First Aid and Safety. Junior Sailor of the Quarter, 1st Quarter FY14. Spearheaded the VFA-2 Coats for Kids Christmas Drive. Directly involved in Atsugi, Japan Kanagawa Prefecture community trash pick-up. Volunteered to lead personnel during NAF Atsugi, Japan's Earth Day base clean up. Quality Assurance Representative Enforced US Navy quality assurance guidelines for more than 230 maintenance personnel and over 50,000 production man-hours of aircraft scheduled/unscheduled maintenance tasks. Conducted over 500 final safe for flight inspections ensuring highest quality of work. Audited and monitored 44 Safety programs and 13 work centers related to aviation compliance and regulations. Established controls, maintained documentation, and interpreted test results as Quality Assurance Representative. Conducted Gas Free tests on over 30 fuel cells/tanks, issued Certificates for safe entry, and monitored completion on 12 F/A-18F aircraft. Aviation Maintenance Egress Work Center Shift Supervisor Supervised 16 personnel in performing scheduled/unscheduled maintenance on the Egress and Environmental Control systems of over 300 FA18-A/B/C/D/E/F aircraft. Responsible for the qualification and training of 50 personnel from 9 fleet squadrons transitioning from F-14's to F/A-18E/F platform including the qualification of 8 Collateral Duty Inspectors. Volunteered as an instructor for advancement training, indoctrination, and Warfare training contributing to the advancement of 31 personnel and 15 Warfare qualifications. Implemented superior technical and troubleshooting techniques ensuring optimum aircraft performance and combat readiness in ever changing high stress environment. Aviation Egress and Environmental Control Systems Technician Trained over 800 sailors in aviation maintenance practices and repair of F/A-18A/B/C/D/E/F aircraft egress, environmental and cryogenics systems. Attended Advanced Egress and Environmental Control Systems Maintenance Courses, gaining vast knowledge in troubleshooting Egress, Environmental Control and Cryogenics Systems. Maintained/repaired Egress, Environmental Control and Cryogenic Systems on over 300 F/A-18A/B/C/D/E/F aircraft. Worked flight controls, power plants and related equipment as full systems Quality Assurance Representative. Excellent Schematic/technical manual/diagram interpretation. Education Specialized Military Schools/Training: Advanced Environmental Control and Safety Equipment Maintenance and Troubleshooting; Navy Course: C-555-0056, ALSS Configuration Management, Navy Course: C-555-0046, Nalcomis OOMA QA Administration, Leadership Techniques Advanced and Primary; Quality Assurance Safety Observer; Gas Free Engineering; Work Center Leading Petty Officer; Aviation/Aircraft Support Advanced Corrosion Control; Electro static Discharge. Satisfactorily completed 728 Day Maintenance Refresher Course of instruction instructed by Martin Baker Representative (Joe Glasser) on Martin-Baker SJU-17 Series Naval Aircrew Common Ejection Seats (NACES). Course consisted of Principles of Operation, 728 Day Inspection Procedures, Arming and De-arming Procedures and Ejection Seat removal and Installation. Completed Navy Knowledge Online Professional Military Education via Naval Warfare College E-1 through E-7. Completed Navy Knowledge Online Course ""Managing Anger/Stress in Work Environments"". : 1 1996 Graduate of Gateway High School － City , State Graduated 2 years early with Valedictorian scores ranked top 5 out of 300 candidates) 1998-1999 Attended Foothill College through Local Union Iron Workers #155 2013-2014 Attended Grand Canyon University completing four courses, earning 16 credits toward Ba of Science : Public Safety and Emergency Management Public Safety and Emergency Management Skills book, C, Configuration Management, counseling, CPR, documentation, First Aid, instruction, instructor, interpretation, Leadership, Logistics, Managing, Navy, Naval, personnel, pick, quality, quality assurance, QA, Safety, teamwork, Troubleshooting ",AVIATION " LEAD ADMINISTRATOR Career Overview Personable, detail-oriented, proactive team-player eager to bring strong administrative skills and dedicated work ethic to a growing company in need of top-level support.  Skill Highlights Macintosh and PC Microsoft Word, Microsoft Power Point, Microsoft Excel Google Drive, Word Press, GoDaddy Website Builder Data Entry Multi-tasking, Calm Conflict Resolution, Working Under Pressure Clear Written and Spoken Communication Research, Networking, Promoting Professional Experience Company Name November 2015 to Current Lead Administrator City , State Compose, distribute, and file contracts; design and create operations manuals to guide participants through app use; and follow up with contributing artists or curators through email to ensure that information is clearly understood Build contact profiles and update contact list information in Salesforce to support organization email lists Reconfigured/restructured/redesigned the filing system for streamlined use, making projects easier to both archive and find Anticipate and resolve questions through regular and clear communication with artists and curators about their projects, researching solutions for answers that are otherwise not readily available Initiate and facilitate the timely payment of artists, verify with executive director that they receive their payment, and update relevant financial records. Company Name March 2015 to June 2015 Chaplain Intern City , State Assessed spiritual, emotional, physical needs of people going through crisis within a hospital setting to provide emotional and spiritual support through active listening, advocacy, empathy, or prayer based on the needs of the individual. Company Name January 2015 to June 2015 Festival Coordinator City , State Enhanced the school's annual week-long arts festival by integrating it with the annual All Nations Banquet, rebranding the All Nations Banquet as the All Nations Food and Art Festival, advocating for the inclusion of the artistic Master's Thesis Capstone Cohort, coordinating student group involvement, and safeguarding event cohesion through brainstorming and development of a festival theme. Supported efforts for contracting poet Scott Cairns for a reading by recruiting academically informed panelists for discussion, planning a book signing, and coordinating a book sales table with artist's book publisher and a local book store. Conceptualized creative problem solving to cut expenses, secured department financial support, targeted allocation of funds, recruited volunteers, and tracked receipts in order to stay under budget and resolve all expenses at the conclusion of the festival. Company Name September 2014 to June 2015 Master's Thesis Art Project City , State Originated concept, then recruited and collaborated with fifteen volunteer artists of varying genres to produce a high-quality, multi-media artistic project. Utilized correspondence and verbal conversations with volunteers to develop clear project expectations, scheduled and confirmed meetings via Google Calendar, uploaded artistic media to Google Drive, and transferred information within agreed upon deadlines. Hospitality through provision of refreshments and expressed appreciation to ensure artist volunteers felt valued. Secured last-minute travel arrangements for an artist traveling from out of town when her own travel plans fell through. Company Name June 2014 to June 2015 Co-Chair of Fuller Arts Collective (FAC) City , State Established two FAC events every ten weeks through calendar event planning, coordinating space, catering, and advertising to provide student empowerment through connection and performance opportunities. Composed group news emails and scheduled social media posts to create a strong brand presence for FAC. Company Name September 2013 to June 2014 Worship Arts Intern City , State Expanded the role of the Worship Arts Department in engaging with various genres of art, designed an online form to streamline registration for a yearly artist showcase, and created a semi-permanent gallery. Initiated team meetings to ensure sensitivity and respect to church tradition in potentially controversial exploration of art and liturgy. Networked with and coordinated volunteer artists in curating their works for various art exhibits within the church. Mediated between the Worship Arts Department and various church departments to ensure a clear communication of ideas and to provide professionalism regarding church engagement with artists. Company Name August 2009 to September 2013 Barista City , State Served as integral member of a team that produced high-quality products under tight time constraints, with a focus on customer satisfaction; trained new team members to ensure they can perform necessary tasks at expected standards of service; inventoried and organized raw materials. Education Vanguard University 2009 Bachelor of Arts : Theatre Arts City , State GPA: summa cum laude, 2009 Member of Sigma Theta Delta English honors society Minored in English and Religion Fuller Theological Seminary 2015 Masters of Divinity : Worship Theology and the Arts City , State Brehm Scholar - The Brehm Center scholars show exceptional promise to be leaders in church, academic, missions or arts related vocations  Skills Active Learner, Creative Problem Solving,  Customer Service,  Organizational Skills ",ARTS " SENIOR HR BUSINESS PARTNER Summary Human Resources Professional with 8 years of experience in human resources and recruiting. Expertise in Employee Relations and Recruiting. Highly driven to achieve company goals. Highlights HUMAN RESOURCES MANAGER Extensive background in HR Business Partner affairs, including experience in, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing policies, job descriptions and management reports. HR SKILLS Employment Law FMLA/ADA/EEO/WC HR Policies & Procedures *Staff Recruitment & Retention Employee Relations Benefits Administration *Orientation & On-Boarding Training & Development Organizational Development MS Office (Word, Excel, PowerPoint, Access, Outlook) Experience Senior HR Business Partner August 2013 to Current Company Name － City , State Organized the start up of a new call center opened in September 2013. Played a key role in recruiting, hiring, and onboarding over 1,000 employees during the startup of this new location. Key Results: Administers human resources activities for assigned office, ensuring compliance with all relevant laws, regulations, policies, and procedures. Perform a variety of professional level tasks in multiple functional areas of HR, including benefits, compensation, recruiting, professional development, and employee relations. Acts as a liaison between employees and headquarters. Prepares Personnel Action Notices (PANs) and enters data into PeopleSoft. Designs and runs queries and prepares various reports as requested by management. Facilitates new hire orientation sessions, and may prepare orientation packages. Maintains current knowledge of relevant human resources procedures and practices, and relevant labor laws. HR & Safety Manager August 2010 to August 2013 Company Name － City , State Currenlty operating as MarJac poultry one of the largest privately owned poultry companies in the US. Promoted from within to HR/Safety Manager after demonstrating a strong work ethic. Worked with senior management to create HR policies and procedures; recruit employees; and develop orientation, training, and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and handle HR generalist workplace issues. Key Results: Played a key role in reorganizing the Waynesboro complex and establishing sound HR principles. Structured and managed programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Managed Workers compensation program for four locations. Utilized preferred providers list and trained managers and associates on procedures to follow in case of injury. Wrote trainings to cover issues including disciplinary procedures, code of conduct, FMLA policy, attendance policy, and benefits information. Implemented and organized I9 and everify procedures to ensure compliance with federal regulations. Managed all locations compliance with Department Of Transportation regulations, OSHA regulations, Department of Environmental Quality compliance. Conducted all pre-employment, post accident, and random drug screens. Managed staff reductions. Resolved all disciplinary actions for salary and hourly employees. HR Supervisor August 2008 to August 2010 Company Name － City , State Poultry processing plant employing 1,000 employees. Responsibilities included a broad range of HR functions, including training employees, administering benefits, overseeing disciplinary action and managing HR records. Key Results: Trained members of management on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Projected daily staffing needs to maintain adequate staffing levels. Managed hourly cleaning staff, and HR/safety clerks. Managed new-hire orientation program to include HR information and company resources. Education Bachelor of Science (BS) : Business Administration , 2008 UNIVERSITY OF SOUTHERN MISSISSIPPI － City , State Business Administration Activities: Worked 40+ hours per week concurrently during college as a mechanic for Howard Transportation. Professional Affiliations Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security. Skills ADA, benefits, Benefits Administration, call center, coaching, conflict resolution, Employee Relations, training employees, senior management, functional, hiring, HUMAN RESOURCES MANAGER, human resources, HR, teambuilding, Law, legal compliance, managing, mechanic, mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, win, Word, negotiating, Organizational Development, PeopleSoft, Personnel, Policies, Quality, Recruitment, recruiting, Safety, sound, staff development, staffing, Structured, teamwork, Transportation, workshops ",HR " LINE ATTENDANT Summary Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights CERTIFICATIONS/SKILLS: Team player Excellent multi-tasker Strong communication skills Cash handling accuracy Microsoft Word Experience Talent in obtaining/charting vital signs Leadership skills CPR/First Aid Certification OSHA Certificate Microsoft Excel Experience Store opening and closing procedures Outstanding communication skills Outstanding communication skills Training and development Accomplishments Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Experience Line Attendant Nov 2009 to Sep 2014 Company Name － City , State Directed and supervised employees engage in sales, inventory-taking and reconciling cash receipts, or in performing services for customers. Offered exceptional customer service to differentiate and promote the company brand Assigned employees to specific duties, scheduled break, assuring they go on time accordingly. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Recommend, selected, and helped locate and obtain merchandise based on customer needs and desires Called other stores within the area to find desired items Helped customers try on and fit merchandise Greeted customers and ascertain what each customer wants and needs Responded to written and telephone requests for particular items for customers Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Answered and directed phone calls to assigned employees Unloaded, picked, staged and loaded products for shipping Rotated stock by code and receiving date Transported goods from racks, shelves and vehicles. Replenished floor stock and processed shipments to ensure product availability for customers Upheld stock levels and proper pricing for multiple product lines. Supervised material flow, storage and global order fulfillment. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Banded, wrapped, packaged and cleared equipment. Crew leader Apr 2009 to Feb 2010 Company Name － City , State Cooked and prepared food for customers according to the corporate guidelines Used an electronic temperature gauge to ensure food is cooked to the FDA guidelines Packaged food, places the food in a bag and delivers the food to the customer Ensured quality assurance in reference to food and customer service standards Directed storage, preparation and serving of refreshments by other workers at Restaurant Called out and verified food orders in drive-in restaurant Read food order slip, received verbal instructions as to food required by patron and prepared food according to instructions Cleaned work area and food preparation equipment Medical Assistant Externship Aug 2008 to Sep 2008 Company Name － City , State Performed general office duties such as answering telephones, taking dictation and completing insurance forms and making appointments Showed patients to examination rooms and prepared them for the physician Cleaned and sterilized instruments and disposed of contaminated supplies Interviewed patients to obtain medical information and measured their vital signs, weight, and height Recorded patients' medical history, vital statistics and information such as test results in medical records Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing Seasonal Culinary Arts Café Hostess Apr 2008 to Oct 2008 Company Name － City , State Sold and served refreshments to customers Recorded sales, using cash register Delivered orders to kitchens, and picked up and served food when it was ready Brewed coffee and tea, and filled containers with requested beverages Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment Seasonal Sales Associate Oct 2007 to Jan 2008 Company Name － City , State Described merchandise and explained use, operation, and care of merchandise to customers Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires Cleaned shelves, counters, and tables Greeted customers and ascertained what each customer wanted and needed Ticketed, arranged and displayed merchandise to promote sales Computed sales prices, totaled purchases and received and processed cash and credit payment Education Diploma , Medical Sanford-Brown Institute － City , State , US Sanford-Brown Institute Medical Assistant Diploma: Trevose, PA August 2007 to September 2008 Certifications Medical Assistant Diploma Medical Assistant CPR OSHA Certificate Skills Customer Service, Receptionist, Retail Sales, Cash, Sales, In Sales, Inventory, Reconciling, Sales Activities, Sales And, Security, Security Practices, Telephone, Medical Assistant, Fulfillment, Material Flow, Medical Assistant Diploma, Fda, Quality Assurance, Associate, Cash Register, Cash Handling, Cpr, Cpr/, Excel, Excellent Multi-tasker, Leadership Skills, Microsoft Excel, Microsoft Word, Multi-tasker, Osha Certificate, Strong Communication Skills, Team Player, Word, Pricing, Shipping, Credit, Promote Sales, Sales Associate, Answering, Dictation, General Office, General Office Duties, Laboratory, Medical Records, Statistics, Telephones, Testing ",ARTS " BUSINESS DEVELOPMENT MANAGER Summary Innovative bilingual sales executive with more than 6 years of sales experience in Mexico and USA Successful at acquiring, expanding and managing key corporate accounts Core Qualifications Excellent Customer Service Skills Excellent research abilities Customer Retention Negotiation Skills Tactfulness ­ to generate positive company image Contract review Experience Business Development Manager 05/2010 to Current Company Name City , State Responsible of the selling of hydraulic & pneumatic equipment in Mexico and USA to clients in the Energy, Chemical & Mining industries Meeting quotas of $1.4M USD annually by renewing contracts and opening new accounts within assigned territory Pioneered sales outreach to potential US clients and developed sales plan to increase client base outside of Mexico Scheduling 2-3 in-person client meetings with potential US customers on a quarterly basis Managing accounts in the energy industry like PEMEX and in the metallurgical & chemical industry like MET-MEX Peñoles Developing business plans to identify key opportunities and deliver added value to up-sell products and services to key accounts Booking customer follow-up calls or in-person meetings with Top 50 accounts bi-monthly to maintain customer retention Generating sales reports and forecasts for management review Preparing quotations that meet customers specific needs and support collections efforts. Sales Representative 07/2009 to 04/2010 Company Name City , State Obtained new accounts by selling financial products and services to consumers and businesses Consistently achieved sales quota by making 50-60 outbound cold calls per day to potential prospects Maintained relationships to offer the best customer service and provide a personalized financial advice. Marketing Intern 01/2009 to 06/2009 Company Name City , State Designed banners and brochures for annual events Translated documents and promotional material from English to Spanish. Education Bachelor of Business Administration : International Business 2009 St. Edward´s University City , State International Business Affiliations Delta Sigma Pi, Business Fraternity, Chapter Vice-President St. Edward's Univ. Skills banners, brochures, Developing business, bi, contracts, client, clients, customer service, English, financial, Managing, meetings, promotional material, selling, sales, sales plan, sales reports, Scheduling 2, Sigma, Spanish ",BUSINESS-DEVELOPMENT " MECHANICAL DESIGNER Summary Im offering over twenty-eight (28) years of extensive working knowledge of the principles, theories and concepts in the design-engineering field. A self-motivated, assertive individual, who learns quickly, accepts new challenges, works well independently and also in team environments; lives up to high personal standards integrity/ethics; pro-actively demonstrates good interface/communication, task management. Highlights 3D Model part design and assembly development including BOM generation. Create weight distribution analysis as well as present findings and able to defend assumptions. Heavy and light structural frame design and aluminum mounting platform design. Strong under standing of hydraulic components and able to do troubleshooting with the ability to develop and improve hydraulic circuits from existing schematics. Experience Company Name May 2013 to July 2015 Mechanical Designer City , State As a member of the Research and Technology team, I was able to be a part of several projects focused on saving the company money by reducing down time of equipment, use of tested and approved quality parts and material. Designs were developed with the use of Creo Parametric 2.0, Windchill and Autodesk Inventor 2015. Designed, tested and implemented a pneumatic circuit to insure proper conditions existed prior to engaging and dis-engaging the clutch on the Frac pump units. This circuit protects the clutch from premature failure and unnecessary ware. Investigated Fluid End failures and corrected drawing errors related to seat angel. This significantly increased the life of the Fluid Ends. Created approved source control drawings for the fluid end valves and seats witch eliminated the use of misaligned seat and premature washouts of the fluid ends. Designed a cross unit manifold used to connect up to twenty two (22) Frac Pumps to run off natural gas or field gas. This significantly reduced fuel cost across the fleet of Frac pumps. Troubleshot and redesigned the hydraulic circuit on the fleets sand conveyers. This redesign significantly reduced down time and reduced the amount of training needed for field hands. Troubleshot and redesigned the hydraulic circuit on a potential venders sand conveyor to correct an issue they were not able to correct. This redesign involved changing the spool in the PVG valve and installing a cross port relief valve and some re-plumbing of the hydraulic circuit. Troubleshot and corrected the spillage of sand from the sand conveyors. This reduced the amount of down time related to sand cleanup and removal. Designed a dust control system for the company's fleet of sand kings. Company Name April 2011 to May 2013 Mechanical Designer City , State As a member of the Coil Tubing Unit (CTU) team, I help to ensure our design and manufactured products meet the rigorous industry standards established by the American Petroleum Institute and the International Standards Organization by the use of 3D parametric model generation and manipulation using Autodesk Inventor Pro 2012 (Routed Systems - Tube and Pipe) and Autodesk Vault Professional 2102. Create weight distribution analysis as well as present findings and able to defend assumptions. CTU trailer layout redesigned to eliminate costly manufacturing rework, errors and confusion. Hydraulic Wet Kit assembly and frame design. Heavy and light structural frame design and aluminum mounting platform design. Capable of setting up 3D models for use with the integrated Autodesk stress analysis FEA with the understanding of setting the convergence, material, constraints and loads with the ability to interpret hot spots and make adjustments to the model. Have knowledge of, and can apply, the use of section modulus tables to determine how one shape compares to another in strength for a directional load Able to research possible problems with material selection or component interface and present options. Vendor/Purchasing Q &A sit-in's for second sourcing prospects. Direct and indirect interaction with customer regarding additional customer supplied hardware installations. Take initiative to procure data (research) and make contacts in order to bring viable solutions to the forefront. Company Name January 2009 to February 2010 Planning Engineer City , State Applied Aerodynamics Inc. is a FAA/EASA Repair Station and is focused on, but not limited to, Repair / Overhaul / Manufacturing of flight control surfaces and aircraft composites. I was responsible for the planning of incoming repair orders for aviation parts and for repair station planning and work instruction for aircraft components from minor skin repairs to complete rib, skin and spar replacement. As Planning Engineer I also created and developed internal procedures and assured compliance to the D1-51991 Digital Product Definition (DPD) for Boeing Suppliers. The successful on-sight Boeing DPD audit allowed Applied Aerodynamics to begin downloading, receiving, and/or using DPD data for manufacturing and repair of Boeing parts. I interact with contracts, customer service, engineering, purchasing and internal fabrication shops. I would review orders and procedures for process improvements. As Planning Engineer I was also heavily involved in the Parts Manufacturer Approval (PMA) development at Applied Aerodynamics. Parts Manufacturer Approval (PMA) is an approval granted by the United States Federal Aviation Administration (FAA) to a manufacturer of aircraft parts. Company Name October 2006 to December 2008 Senior Manufacturing Planner City , State AeroParts Manufacturing and Repair is focused on sheet-metal detail parts, assemblies and drop-hammer stampings. The FAA/EASA Repair Station overhauls metal and fiberglass ducting for large commercial aircraft. As Sr. Planner I was responsible for the planning of all incoming production orders for new aviation parts and for repair station planning and work instruction for aircraft components. I interact with contracts, customer service, engineering, purchasing and internal fabrication shops. I would review orders and procedures for process improvements. I would ensure that all customer requirements are verified in existing orders and reviewed in new orders before releasing to subsequent operations. I reviewed all job folders, customer requirements and developed a plan to have the parts manufactured based on the contractual requirements. I would develop a ""Master Shop Traveler"" by: Inputting information per purchase order and/or drawing. Assign a ""task number"" (traveler number). Input manufacturing instructions, sequences, and inspection points as required. Input Specifications, verification and testing needs, etc. into job costing system. Create and print the shop traveler. As Senior Manufacturing Planner I would release shop traveler to production /stores for issuance of product, material(s), and/or tooling required to begin production flow. I would also Review completed travelers for ""approved"" change(s) made during production. Categorize required change(s) has either ""one-time deviation only"" or ""required on future production"". If change(s) are ""required for future production"" then enter change(s) into system and forward that information to the contract department for pricing adjustments on future sales. I was also responsible for conduct technical and estimating support by researching and reviewing work order requirements as requested by Production, Quality, and/or Management as well as providing lead-time estimates, manufacturing methods, historical planning information, etc. I was responsible for the planning of all incoming production orders for new aviation parts and for repair station planning and work instruction for aircraft components. I interact with contracts, customer service, engineering, purchasing and internal fabrication shops. I would review orders and procedures for process improvements. Company Name June 2004 to July 2006 Senior Mechanical Designer City , State I was responsible for designing electro-mechanical assemblies for Mobile Command and Communications Systems for military and commercial applications such as the Beyond Line-of-Sight High Mobility Digital Group Multiplexer Assemblage (BLOS HMDA). BLOS HMDA is housed in an S805 Shelter; it is mounted and transported on an ECV HMMWV. The design employs a rack mounting system for mounting electronics and equipment that is based on EIA standards. Included, but not limited to, my responsibilities are: troubleshooting existing solid models, generating new solid models, and supporting documentation for the following: Sheet Metal Fabrication, Assemblies and Subassemblies Welding, Punching, Forming and Machining Electro-Mechanical Assemblies and Subassemblies Cable and Harness Assemblies All design and documentation were prepared using SolidWorks Rev 2004 and Rev 2005, in compliance MIL-STD-100E; ANSI Y14.5M-1982; ASME Y14.5-1994 requirements and industry standards. Company Name June 2002 to November 2003 Senior Mechanical Designer City , State The U.S. Department of Energy's Waste Isolation Pilot Plant (WIPP) is the world's first underground repository licensed to safely and permanently dispose of excess transuranic radioactive waste from research and production of nuclear weapons. Project facilities include disposal rooms mined 2,150 feet underground in a 2,000-foot thick salt formation. In my position, as the Senior Mechanical Designer, I supported design and documentation of the following projects associated with Remote Handling of Transuranic Radioactive Waste: Underground Radios Continues Air Monitoring (CAM) Remote Alarm, Filter Clip 2½ Ton Jib Crane for the Cask Preparation Station Radiation Source Holders Elevated Work Platform for Cask Preparation Station Shrouded Probe assemblies Hydraulic Wrench System for 10-160B Casks. 10-160B Road Cask Lid Vent Tool Underground Ventilation System and Underground Bulkhead Assemblies. Company Name August 1996 to June 2001 Senior Mechanical Designer City , State Supported design and documentation of electro-mechanical packaging of data acquisition electronics, instrumentation, missile, and satellite guidance systems utilizing global positioning system (GPS). Units are connected to multiple sensors and actuators throughout an expendable launch vehicle such as ATLAS IIAR, DELTA II, and DELTA III. Supported new product design, by provided all supporting design and documentation of tooling, wiring fixtures and assembly fixtures for programs I was assigned. Design layouts, assembly drawings, parts list, and engineering details were generated in AutoCAD-R14 in compliance with MIL-STD-100E; ANSIY14.5M-1982; ASMEY14.5-1994 requirements. Presented design proposals to management and our customers. Company Name August 1994 to March 1996 Senior Mechanical Designer City , State Specialized in mechanical engineering/aerospace design and electro-mechanical packaging of black boxes. Generated AutoCAD-R12 design layouts, assembly drawings, and engineering details from verbal instructions and engineering sketches to DOD-STD-100C, MIL-STD-100E/, and corporate standards. Established datum's, dimensions, geometric tolerances to ANSI Y14.5M-1982 requirements, and application of standard notes, material call-outs and generation of parts list. Performed change order tracking, statistical data and checking functions. Maintained web-based mechanical parts Library. Developed solutions and provided technical assistance to internal engineering; troubleshooting/configuration management change order problems. Company Name October 1992 to August 1994 Senior Mechanical Designer City , State Extensive design technology and manufacturing of Vertical and Horizontal Shaft High Velocity Impact Crushers and associated components, castings, precision machinery, and other heavy mining, structural steel, and industrial equipment. Analyze and investigate pertinent design factors such as ease of manufacturing, availability of materials and equipment, interchangeability, replaceability, strength weight efficiency, and contractual specification requirements. Design and produce layouts of complex assemblies, detail parts of devices, mechanisms and structures of high velocity impact rock crushing manufacturing equipment. Develop new product, process and service concepts. Provide technical advice and project leadership to management. Strong customer, internal, and subcontractor interface and coordination. Communicate with line manufacturing engineering regarding tool needs and change orders. Resolve technical problems on designs to assure cost-effective manufacturing production and workable tooling. Apply tolerance specifications, and make decisions as to whether tolerances could be met. Recommend tooling changes for a cost-effective production. Supervised generation of drawings to MIL-SPEC and ANSI standards. Audited layouts and drawings for clarity, completeness, standards, procedures, specifications and for accuracy of calculations and dimensions. Company Name June 1986 to October 1992 Senior Mechanical Designer City , State Specialized in mechanical engineering/aerospace design and electro-mechanical packaging of black boxes. Generated AutoCAD-R12 design layouts, assembly drawings, and engineering details from verbal instructions and engineering sketches to DOD-STD-100C, MIL-STD-100E/, and corporate standards. Established datum's, dimensions, geometric tolerances to ANSI Y14.5M-1982 requirements, and application of standard notes, material call-outs and generation of parts list. Performed change order tracking, statistical data and checking functions. Maintained web-based mechanical parts Library. Developed solutions and provided technical assistance to internal engineering; troubleshooting/configuration management change order problems. Education Hydraulics Training 2012 Certification Completed 60 hours Industrial Hydraulics Training (Level I, Level II and Hydraulic Trouble Shooting). Federal Aviation Administration 2004 License : Private Pilot's License Earned Federal Aviation Administration FAA Private Pilot's License New Mexico State University 2003 Pro/Engineer Certification : Pro/Engineer City , State Completed certification program for Pro/Engineer South Plains College 1986 Associates Degree : Drafting Technology City , State Applied Science & Drafting Technology Affiliations Aircraft Owners and Pilots Association (AOPA) Member. Accomplishments Capable of setting up 3D models for use with the integrated Autodesk stress analysis FEA with the understanding of setting the convergence, material, constraints and loads with the ability to interpret hot spots and make adjustments to the model. Have knowledge of, and can apply, the use of section modulus tables to determine how one shape compares to another in strength for a directional load Able to research possible problems with material selection or component interface and present options. Direct and indirect interaction with customer regarding additional customer supplied hardware installations. 3D Model part design and assembly development including BOM generation. Take initiative to procure data (research) and make contacts in order to bring viable solutions to the forefront Recent 60 hours Industrial Hydraulics Training (Level I, Level II and Hydraulic Trouble Shooting). Posses an understanding of hydraulic components and able to do troubleshooting with the ability to develop and improve hydraulic circuits from existing schematics. High-density packaging, 3-D Solid Modeling, , large and small mechanisms, sheet metal, wire harness, and installation control drawings. Working knowledge of: DOD-STD-100E, DOD-D-1000, ANSI Y14.5M-1982, ASME Y14.5-1994 standards/specifications. Additional Information HONORS AND ACHIEVEMENTS President's List (4.0 GPA) two semesters, Dean's List, Academic Scholarship, Honorary Draftsperson of the Year 1986, member National Honor Society while attending South Plains College. Maintained a 4.0 GPA at National College. Received Spot Award, Honored with You Make a Difference, and two Letters of Commendation during employment at Honeywell Defense Avionics Div Skills Extremely computer literate and proficient in the use of Microsoft Suites, Word, Excel, Autodesk Inventor Pro 2012 (Routed Systems - Tube and Pipe) and Autodesk Vault Professional 2102, certification in Pro/Engineer, Creo, ComputerVision 3-D Personal Designer, CADDS4X-SUNhardware, AutoCAD-R2002, SolidWorks, FastCAD, ProCAD.   ",DESIGNER " FINANCE MANAGER Summary Pro-active, results-oriented, deadline driven with broad experience in all aspects of accounting and financial management. Solid planning and organizational skills in coordinating all aspects of each project from inception through completion. Sees the big picture and plans appropriate strategies to achieve results. Well disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules. Strong team builder and facilitator, creates an atmosphere that encourages individual growth among accounting professionals while maximizing their potential and production. Ascertains needs and goals, streamlines existing operations, envisions new concepts and looks for areas of improvement while following through with development and direction. Clearly and effectively communicates direction, commits people to action with timelines, and transforms complex information into easily understood formats. Highlights SAP, Dynamics AX, AS400, SBT, IFRS, JD Edwards, MAS90, Great Plains and Quickbooks. Access, SAS and SQL. MS Office including Excel 2010, 2007 and 2003. UltiPro, ADP, Report Smith, E-Time Heavy, TimeSaver, EZLabor and EasyPay. Comprehensive experience in Organizational Re-Engineering Inventory Control/Purchasing Reporting/Process Improvement Financial Management/Analysis Quarterly/Year-End Audit Budget & Forecasting Preparation/Administration General Accounting/HR/Payroll Staff Management Business Analysis GAAP/JSOX/ISO/SOX Experience Finance Manager , 12/2011 to 05/2014 Company Name － City , State Provide financial reports for three plants in the region. Manage day to day operations to include overseeing all accounting functions, procurement, annual budget forecast, payroll and complying with SOX. Work with corporate HR in regards to plant personnel and suggest personnel changes in the plant along with other necessary changes to create a corporate environment from the prior family owned company feel. Manage all aspects of Supply Chain Developed and implemented purchasing, operations, logistics and production systems Manage vendor and supplier contracts Introduced Lean Manufacturing practices Manage billing and HR functions. Accounting Manager , 12/2008 to 07/2011 Company Name － City , State Overall authority for the global intercompany operations of the organization, budget preparation and administration, audit, accounting, monthly closing of books, account reconciliation, and journal entry adjustments. Prepared monthly, quarterly and annual reports summarizing the business activities. Developed trend and balance sheet analysis; accounts receivable and aging reports. Maintained audit reports to ensure a smooth quarterly and year-end audit. Supervised and lead support staff of up to 4. Created new global policies to help streamline the inter-company reconciliation process. Introduced monthly team meetings to enhance team environment, review projects and provide training. Recommended a cross-training project to include written documentation of all processes. Corporate Controller , 03/2008 to 12/2008 Company Name － City , State Restructured the accounting department to create a strong team of 6 rect reports to handle an SAP implementation and go live. Challenged to lead a 20 year old manufacturing company away from old habits and into an updated more controlled accounting environment. Implemented internal controls in areas of required purchase orders with authorized approvals, travel and expense review with limits, including D&B checks for setting customer credit limits, creating reorder points to avoid excessive inventory on hand, paying within terms for a discount and working with purchasing to get price discounts from vendors. Responsible for the financial reporting of three plants combined average 80 million in sales annually. Business process owner for SAP software implementation. Headed the quarterly bank audit. Cost Accountant , 01/2007 to 01/2008 Company Name － City , State Managed all financials for printing company and reported directly to controller in another state. Prepared analysis, month-end financials and other reports as requested by corporate. Reviewed variances and explained variances to plant managers. Provided daily support to plant management team including analyzing data to initiate improvements and cost savings. Prepared monthly management meeting slides showing variances and margins which needed to be discussed. Established internal controls to achieve compliance with Sarbanes Oxley. Assisted in the monthly and yearly forecasting process including the creation of the budget. Implemented inventory and asset review to insure accurate and complete accounting data for job costs and overhead. Supply Specialist , 01/1999 to 01/2007 Company Name － City , State Maintained accurate inventory for over 180 line items. Helped prepare over $500,000 worth of equipment and supplies from de-commissioned ships for warehouse turn-in. Education Bachelor of Science : Accounting , 2006 University of Phoenix － City , State Master of Business Administration : Business , 2010 UNIVERSITY OF PHOENIX － City , State Also attended Wright State University, Sinclair Community College and Columbus State prior to finishing BA Skills account reconciliation, accounting, accounts receivable, go live, streamline, ADP, AS400, BA, balance sheet, billing, budget preparation, budget, Business process, closing, contracts, controller, credit, documentation, financials, financial, financial reporting, forecasting, Great Plains, HR, inventory, JD Edwards, logistics, MAS90, meetings, Access, Excel, MS Office, payroll, personnel, policies, processes, procurement, purchasing, Quickbooks, sales, SAP, Sarbanes Oxley, SAS, SBT, SQL, Supply Chain, trend, written, annual reports, year-end ",FINANCE " SOUS CHEF Summary Current General Manager of Jersey Mike's in Boca Park. I strive to make every business I'm employed by succeed beyond expectations. Since becoming GM, over the past 15 months, I have increased sales by over 30%. Bartender with more than 4 years experience in a nightclub bar setting. Driven to provide guests with exceptional service and genuine hospitality. I'm also a talented Sous chef 7 of the 11 years of cooking. Started at the beginning of college, at the bottom as a dishwasher. Quickly moved up ranks until I was managing my own lunches, my own staff members under me, and enjoyed since. Successful at consistently delivering the highest quality food and service. I go the extra mile for any employer I work for. Highlights - ServSafe certified - TAM Card - Food Handler's Card - Knife skills A+ - Operations Management -Business development - P & L management -Complex problem solver - Staff development / training Accomplishments Business Development: Successfully grew current business by increasing sales of Jersey Mike's over 30% since becoming the General Manager 14 months ago. 3rd place - 2013 NC Fire on the Rock - Team Canyons Cross-state competition of chefs/sous' from different restaurants on a cook off containing secret North Carolina local ingredients. We had 8 hours to complete a 4 course meal enough for 150 guests. This was a great personal experience. I have worked full-time since I was 14.5 years old. Throughout college, I worked 40 hours weekly in the kitchen not including the 20 hours average per week I would also bartend. I am an extremely hard worker and will get any job done. Working for world renown Executive Chefs really inspired me to become as focused and determined as I am. Experience Sous chef 06/2012 to 08/2013 Company Name City , State Carried out responsibilities of opening daily, preparing soup de jours (daily/bidaily), prepared unique lunch specials as well as overseen operations to ensure productivity and success. Worked under Julius Kalman who was recently the Executive Chef of the Crown Plaza in San Antonio. He mainly worked nights and let me do my own ordering/recipes for lunch specials. His contact info is listed in references. I worked for this employer for a period of 4 years while in college also. I'm loyal to my employers and they all understand my hard work ethic; I've never been fired in my life and I take pride in that. Worked a 2 month notice both times of employment with this location. Reason for leaving was because I was moving to Las Vegas, NV. Sous chef, Bartender 01/2010 to 03/2012 Company Name City , State Worked 40 hours weekly in the kitchen as well as 20 hours weekly behind the bar. Ensured daily activites were being upheld, had responsiblity over staff, food specials, etc. I worked the bar on busy nights and occasional day shifts on weekends. This was the most popular college bar in town with Thursday-Sunday being very busy. Noisy, busy, high-paced environment in which I excel in. I absolutely loved it! Reason for leaving was I was moving to Melbourne, Australia!. Kitchen, Bartender 05/2006 to 12/2009 Company Name City , State Best Sports Bar in town with everything from wing night, trivia night, dart league competition, college night, and private parties. Best experience of my college as networking goes, becoming more social as I started bartending here. I enjoyed every second of it. Also work 40 hours kitchen weekly and 20-30 behind the bar weekly! Never had any problems staff wise or work-related. Reason for leaving was to work at Char in fine dining and tune-in my cooking skills. Sous Chef 12/2003 to 05/2006 Company Name City , State -Started as a dishwasher; quickly moved up ranks until eventually running my own shifts as Sous chef. This job included making daily specials, managing staff members under me, schedule making, inventory control, vendor ordering and time management. -The Kitchen Manager, Vernon, was leaving to become the General Manager of operations at Geno's Sports Lounge and offered me a job to assist him. Education Bachelor of Science : Business Administration 2008 Appalachian State University City , State , USA Bachelor of Science Business Administration : I have 20 semester hours left upon completion of my BSBA w minor in Criminal Justice. My goal was to transfer out of state to a more accredited University with the least expense. Looking to finish at UNLV when time permits. High School Diploma : General 2003 Hibriten High School City , State , USA General Studies Skills Leadership Skills Communication Skills Customer Relations Operations Management ",CHEF " ENGINEERING MANAGER Profile Lean manufacturing professional with 20 years experience in lean manufacturing and continuous improvement. Highly skilled in all lean six sigma initiatives. Skills Microsoft Office Visio Inventor Lean Manufacturing​ SPC FMEA Minitab Process improvement Professional Experience 12/2015 to 08/2016 Engineering Manager Company Name － City , State Build the foundation for the engineering department at Airmate Company. Lead, develop, and mentor a group of engineers on daily tasks, project assignments, and project timelines. Standardized estimating process improving estimations from -30% to +5%. Implement engineering change control process. 01/2009 to 12/2015 Process Technician Company Name － City , State Lead Lean/Continuous Improvement Projects to develop, standardize, and improve manufacturing processes. Approve engineering decision on material, dimensional specifications, processes and tolerances. Validate and verify new product designs. Participate and lead 3P events. 03/2005 to 01/2009 Quality Engineer Valve Value Stream Company Name － City , State Handled all customer complaints and corrective actions. Proactively visited customers regarding quality or process improvements. Maintained APQP database which included PFEMA's, Control Plans, Product Profiles and all applicable work instructions. Performed capability studies on both machines and processes. Assisted with the development of new products and new processes. 01/2003 to 01/2005 Process Technician Valve Value Stream Company Name － City , State Created and maintained value stream maps. Championed or led kaizen events derived from value stream maps Led multiple material and process cost saving initiatives. Created and controlled all standardized work including operational instructions and set up instructions. Assisted Applications and Manufacturing Engineering in new product development and launches. 01/1997 to 01/2003 Value Stream Group Leader Company Name － City , State Led 50-70 hourly employees on day to day activities. Maintained and improved safety, morale, productivity, cost and quality daily. Led continuous improvement activities in productivity, quality and safety. Education and Training 2014 Applied Industrial Ergonomics 2014 Lean Certification (Parker Lean Boot Camp I, II, and III) 2013 EPA Certification 2011 AWS Brazing Certification 2007 Six Sigma Academy Greenbelt Training 2004 Duggan and Associates *Value Stream Mapping 2006 *Mixed Model Value Stream Mapping 2003 Purdue University Poke-a-Yoke Certification Indiana Tech － City , State Skills Continuous Improvement, database, Ergonomics, estimating, manufacturing processes, mentor, new product development, processes, quality, safety, Six Sigma ",ENGINEERING " FIELD PROJECT SUPERVISOR Summary Administrative aviation logistics professional with 26 years' experience working in the military sector including 20 years' operating in a supervisory position. Tracked and managed U.S. Navy and Marine Corps aeronautical logistics assets performing above and beyond the requirements of the Military Occupational Specialty (6046/6047). Additional roles include management, personnel development, and quality assurance. Outstanding leader and team builder; established and managed programs; coached and mentored personnel. Exceptional technical and technology skills. BA in Human Resources Management. Skills Secret Clearance. E-commerce Supply Chain Management Logistics Management Microsoft Office Suite NTCSS SAP Technical Publications Technical Writing Six Sigma Green Belt Maintenance Administration Experience 01/2015 to Current Field Project Supervisor Company Name Managed U.S. Naval Aviation Logistics Command Management Information System, Optimized-Organizational Maintenance Activity (NALCOMIS OOMA) implementations, operation, and training for 7 diverse tactical aviation units comprised of more than 48,400 Naval aircraft systems, parts and publications worth more than 11 billion dollars. Organized and managed compliance, inspections, and repairs for more than 19,500 logistic components installed on 130 U.S. Naval aircraft and ejection seats and 260 engines. Generated and released over 400 critical U.S. Naval aircraft, engine, and summary analysis reports for 130 aircraft, ejections seats, and 260 engines to assist higher headquarters in strategic planning. Developed numerous spreadsheets that assisted the Marine Corps Aviation Branch to streamline the in-service repair process for 130 U.S. Naval aircraft and increase asset readiness goals by 20%. Successfully managed 7 critical aviation programs completing 12 logistics inspections necessary to conduct combat operations. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans. Develops and directs one or more work streams of cross-functional store planning projects in all formats. Directs Associates, including managers, on process and procedures for Facility set-up projects, including reviewing new modular plans, planning merchandise placement based on modular requirements, and advising on assigning additional staff to assist to ensure Company and Facility goals are met. Drives and monitors sales and project budget. Drives the implementation of real estate plans for project facilities (for example, remodels, new stores, relocations, new formats, expansions). Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. Additional Information U.S Marine Corps. 01/2012 to 01/2015 Aviation Implementation Manager Master Sergeant Company Name － City , State Managed project logistics for Naval aviation and ship software system assets. Supervised project staff. Monitored project progress. Prepared status reports. Managed project deliverable documentation for compliance and accuracy. Provided functional and follow-on support for software systems and assets tracked U.S. Marine Corps. 01/2002 to 01/2012 Aviation Administration Manager Staff Sergeant Gunnery Sergeant Company Name － City , State Maintained Government Aviation Logistics Information Systems and databases. Scheduled, tracked, and requisitioned aircraft components and systems for Naval Aviation compliance. Performed data entry screening for compliance of U.S. Naval aircraft, ejection seat, and engine repair compliance. Developed and maintained aviation metrics, logistic reports, process documentation, and safety records to support unit operations and planning. Gathered, organized, and analyzed aircraft logistics component discrepancies to develop solutions. Developed logistical training procedures, guides, and course materials, such as handouts or visual aids. Oversaw all safety standards, occupational safety, and safety affairs on the job. 01/1987 to 01/2012 Aviation Administration Program Manager/Data Analyst Sergeant Staff Sergeant Gunnery Sergeant Maintained Government Aviation Logistics Information Systems and databases. Distributed maintenance schedules and logistics work orders to the maintenance departments. Verified source logistics data for completeness and accuracy. Computed and analyzed aviation logistics data, using statistical formulas, computers, and calculators. Completed configuration management actions such as compliance discrepancies during flight operations, special logistics inspections, and conditional inspections relevant to aircraft systems and components. Developed, interpreted, and tracked the timely aviation logistics data and reports to support the unit's strategic goals and milestones. Education and Training 2015 Bachelor of Arts : Human Resources Management Business Administration Ashford University － City , State Human Resources Management 3.8 Business Administration 2013 Defense Acquisition University － City , State Ethics Training for Acquisition Technology and Logistics 2012 Defense Acquisition University West Regional Campus － City , State Contracting Officers Representative 2011 Lean Six Sigma Green Belt Course Lean Six Sigma Yellow Belt Course Lean Six Sigma White Belt Course US Department of the Navy － City , State Skills streamline, budget, calculators, configuration management, Customer service, data entry, databases, direction, documentation, E-commerce, functional, Government, Information Systems, Logistics, Logistics Management, maintenance schedules, materials, Microsoft Office Suite, Management Information System, monitors, Naval, occupational safety, Organizational, policies, progress, Publications, real estate, repairs, safety, sales, SAP, Six Sigma, spreadsheets, strategic, strategic planning, Supply Chain Management, Technical Writing ",AVIATION " FINANCIAL AID SPECIALIST Summary Dedicated results-oriented business professional experienced in customer service and financial aid administration. Superior communication and training skills, builds positive relations with internal and external clients. Versatile problem solver who implements plans that exceed objectives. Technically proficient in Sunguard's Banner and Ellucian's Datatel Colleague student information systems as well as Microsoft business applications: Additional capabilities in: Customer Service Budget Management Business Analysis Problem Resolution Productivity Improvements Process Enhancements Training Documentation Planning/Organization Professional Experience Financial Aid Specialist January 2012 to Current Company Name － City , State Counsels and advises students concerning financial aid opportunities, application processes and financial management strategies. Educates students in the identification of all sources of financial aid available, including the requirements and regulations within programs. Successfully manages $30,000 annual childcare assistance budget. Interprets, implements and ensures the College is in compliance with state and federal agencies by maintaining a thorough knowledge of federal and state financial aid, scholarship rules and regulations. Determines eligibility and awards financial aid applicants utilizing various software packages. This includes processing applications and corrections, document tracking, completing the verification process, generating tracking and award notifications. Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area. Prepares, updates and coordinates policies and procedures for administering the Federal Pell Grant, North Carolina Community College Grants, Education Lottery Scholarship, and childcare assistance fund programs. Performs research, data collection, and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software. Student Services Specialist/Financial Aid Counselor January 2010 to January 2012 Company Name － State Counsels prospective and enrolled students, parents and community members on all aspects of financial aid. Reconciles differences that arise between what was awarded and what the student is eligible to receive for state and federal student aid. Communicates and works with employees to gain understanding of a commitment to set work standards, processes, and procedures. Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area. Performs research, data collection, and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Selected Accomplishments Achieved Financial Aid Employee of the Quarter for 3rd Quarter of 2010 for superior performance. January 2007 to January 2010 Company Name － City , State Special Assets Adjuster 1 Minimizes delinquency rates on retail loans through successful negotiations and problem resolution with clients. Improves processes in management of delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, and repossessions. Updates management and branch lenders with regular reports on project progress and outcomes. Ensures accurate, up-to-date processing and documentation after review of loan services files. Selected Accomplishments Contributed to a drop in delinquency from 9.98% to just 3.12% in 1 year through personal achievement and productivity-enhancing suggestions, such as starting with past-60-day notices first. Doubled monthly collections goal, exceeding $105,000 in December 2008. Selected to join a workflow analysis team, documenting critical data surrounding daily activity. Education and Training Bachelor of Science : Business Administration Finance Management Information Systems , 2008 UNIVERSITY OF NORTH CAROLINA AT PEMBROKE － State Business Administration Finance Management Information Systems Affiliations Member, National Association of Student Financial Aid Administrators, 2010 - Present Member, Southern Association of Student Financial Aid Administrators, 2012 - Present Member, North Carolina Association of Student Financial Aid Administrators, 2010 - Present Skills budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis ",BANKING " FREELANCE GRAPHIC DESIGNER Summary Accomplished Graphic Designer with over 15 years experience in graphic design: camera ready, color separation, layout, editing, research, advertising, public relations, project manager, photography, web ad and logo design, etc. Excellent communication skills Effective problem solver and multi-tasker *4-color separation, fake color & digital photography Research and edit material for final publications *Detailed oriented, always met deadlines Proficient in organizing & monitoring large projects *Effective Spanish translator and interpreter Excellent customer service and team player Highlights Mac & Windows platforms Hardware: Scanners, laser & inkjet printers, and large format color poster printers Software: Adobe CS5: Photoshop, Illustrator, Dreamweaver, InDesign, Flash, Acrobat Pro 9.5, Corel Draw X6, Photoshop Elements 8, MS Office and Visio Professional. Adobe Flash CS5.5 animation certification. Cameras: 35 mm and digital cameras: Canon Rebel Xti and Sony F828 Typing: 80 Experience Freelance Graphic Designer 09/2008 to Current City , State Logo designs, color separation, duotones, book covers, banners, website buttons, thesis, portfolios, brochures, menus, web design, multimedia presentation, pre-press, illustration, animation, movie clips, magazine covers, etc. Fine Artist City , State Commission work in 2D (illustration, airbrushing, charcoals, oils, acrylics, etc.) and 3D (functional and decorative pottery and clay sculpture in cone 9 and raku). Visual Merchandising Manager 10/2004 to 08/2008 Company Name City Created marketing campaigns to launch new products or services or to promote large annual events; such as: wine festivals, fashion shows, book signings, celebrity meet and greets, etc. Ordered computer hardware, office supplies, graphic tools and materials. Conceived, initiated and developed original designs, concepts and visual layout to create several publications, exhibits, presentation materials, using stock photography, own digital images taken with digital cameras and illustration by selecting appropriate typography, size, paper stock, weight and color to print logos, menus, bi/trifold brochures, flyers, posters, food menus, placemats, booklets, magazine covers, tickets, signs, TV/presentation slides, t-shirt designs, bookmarks, newspaper ads and pages, certificates, diplomas, web page ads, CD covers, forms, banners, teasers, etc. to promote several in-store events, programs, sales, book signings, fashion shows, and large community events: wine festivals, book signings and celebrity meet and greets. Contacted and maintained excellent business relations with local print shops, vendors, community leaders, public affairs office. Possessed full knowledge of required print shop forms; such as: single item, hot shop, and weekly, quarterly and monthly requisition forms. Proficient with print shop guidelines, including time requirements and layout presentations for camera ready artwork. Remained abreast of the technical characteristics of reproduction processes; such as: offset and screen printing, mechanics of cropping, scaling and reproduction costs. Katia I. Miller Page 2 Key Accomplishments: Implemented a new initiative by designing and creating historical panels for the Air Force and Marines Military Clothing Stores (MCSS) in Okinawa. New initiative was implemented in the Pacific Region. Successfully reached my goal by reducing office expenses to 33.33% in 2007 versus 2006. Visual Information Assistant 04/2000 to 05/2004 Company Name Provided expertise in graphic design and marketing strategies to promote programs and events for 19 facilities on base. Prepared, edited and coordinated the editorial design and layout of our weekly 319 Force Support's activity page ""Northern Highlights"" a 4-page insert for the base newspaper, ""The Leader"". Collected events and programs information from facility managers, edited and designed the layout of our monthly 2-color, 8-page brochure, ""The Guide"". Assigned by Base Commander and 319th Services Deputy Commander to design color logos for base annual winter and summer bash. Education Las Vegas, NV, Adobe CS5 Certification 07/2013 LV PITA Professional Institute of Technology BFA : Visual Arts 05/2000 University of North Dakota Walton Community College City , State GPA: GPA: 3.80 Visual Arts GPA: 3.80 AS : Graphic Arts Technology 08/1993 GPA: GPA: 3.55 Graphic Arts Technology GPA: 3.55 Languages Spanish: Read, write, speak fluently, and translate *Black & White/Color digital and traditional photography Interests Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: ""ArtRageous Event"", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor Additional Information AWARDS AAFES Pacific Commander's Coin, AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. AAFES Excellence Award AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. Employee Holiday Special Recognition Award, AAFES Okinawa Exchange, Okinawa, Japan, 12/2006. Outstanding Performance Award, 319th Services Squadron, Grand Forks AFB, ND, 01/2001. VOLUNTEER Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: ""ArtRageous Event"", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor Skills 3D, acrylics, Acrobat, Adobe, Dreamweaver, Photoshop, ads, Air Force, animation, banners, bash, book, brochures, brochure, bi, CD, Color, Hardware, computer hardware, Corel Draw, designing, digital cameras, editorial, fashion, Flash, forms, functional, graphic design, graphic, illustration, Illustrator, InDesign, inkjet printers, laser, layout, logos, Logo, Mac, marketing strategies, marketing, materials, MS Office, office, Windows, multimedia, newspaper, Operating Systems, page, photography, 35 mm, camera, Cameras, posters, pre-press, presentations, print shop, printers, processes, publications, Read, sales, scaling, Scanners, sculpture, Spanish, TV, typography, Typing, Visio Professional, web design, website, web page ",DESIGNER " ADMISSIONS EXECUTIVE Professional Summary Highly motivated, creative professional with strong leadership and relationship-building skills. Experienced in applying principles of sociology to personnel handling, administration, education, management and marketing problems. Core Qualifications Microsoft Office Training and development Marketing and sales specialist Group behavior and dynamics Charismatic public speaker Community resources specialist Motivated team player Natural leader Organized and efficient Experience Admissions Executive August 2015 to Current Company Name - City , State Evaluated program performance against expectations. Maintained compliance with company and legal requirements. Reviewed program needs and recruited qualified staff. Inspired students to translate their academic interests into the real world by taking positive actions. Counseled undergraduates in regard to educational and professional goals. Communicated with the registrar's office to review and process requests for requirements waivers. Organized recruitment and admission events for prospective students. Served as an Academic Adviser for undergraduate students each year. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions. Customer Service Specialist December 2004 to August 2015 Company Name - City , State Developed, implemented and monitored programs to maximize customer satisfaction. Resolved customer questions, issues and complaints.. Conducted weekly, monthly, and quarterly team meetings discussing company goals, productivity, and team building. Developed rapport with the customer base by handling difficult issues with professionalism. Addressed committee meetings and brought procedural ideas to steering committees promoting nutrition, physical and mental assessment programs Provided Behavioral Based Safety and Education by promoting training and certification for all employees. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Organized placement tests for applicants. Entered data into Excel spreadsheets tracking individual health assessments for any discrepancies. Community Outreach Coordinator Intern January 2015 to April 2015 Company Name - City , State Responsible for the coordination of community events to individuals and families promoting healthy environments and lifestyle changes to enhance emotional, physical, and functional growth. Led presentations aimed at developing comprehensive programs to meet community employment, housing, transportation, medical and crime prevention needs. Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations Edited and prepared program manuals for instructors and clients. Attended conferences, seminars, and training sessions on community, health, or education related issues. Assisted the Director in event planning and fundraising. Referred families to food banks, financial assistance programs, employment and training support and health and immigration services. Child Advocate for Foster Children October 2013 to July 2014 Company Name - City , State Establish a relationship with the child to better understand the child's needs and desires Develop a relationship with the court dependent child by meeting with him/her on a weekly basis. Provide a positive role model for the child while teaching him/her self-confidence, trust, and other developmental behaviors. Support the child throughout court proceedings and explain the court proceedings to the child Review available records regarding the child's family history, school behavior, medical or mental health history, etc. Identify and explore potential resources that will facilitate family preservation, early family reunification, or alternative permanency planning. Interview all parties involved with the child regarding the child's circumstances and needs. Communicate the child's needs to the court in written reports and recommendation. Ensure that the court-approved plans for the child are being implemented. Investigate the interest of the child in judicial or administrative proceedings outside of juvenile court. Communicate and coordinate efforts with the child's social worker, probation officer, and attorney Education Bachlor of Science : Sociology , 2014 University of West Georgia - City , State Minor in Psychology Member of UWG Social Science Newspaper ""Sociological Collective"" Member of Psychology Club Member of Sports Management Committee Associate of Arts : Technical Communications , 2012 West Central Technical College - City , State Deans List Presidents List Skills Client Relations Creative Problem Solving Customer Service Academic Advisement Team Leader EffectiveCommunicator Project Management Relationship Builder Professional Attitude Marketing Multi-Task Management ",ADVOCATE " DIRECTOR, QUALITY IMPROVEMENT NETWORK FACILITATION Professional Background Highly accomplished registered- nurse with more than 20 years of experience in clinical nursing, management, statistics, quality management, and process improvement. Years of experience in hospital, clinic, public health, and academic operation with comprehensive understanding of healthcare; proven ability to build effective relationships and develop and maintain highly reliable teams; skilled coach, mentor, facilitator, and teacher; accomplished project manager and curriculum developer; detailed and outcome oriented. Skill Highlights Areas of expertise include: Nursing Management Process Improvement Statistics and data Analysis Operationalizing best practices Teaching/ Facilitating/ Coaching/ Mentoring Team Building Marketing and Public Relations Accomplishments California Hospital Engagement Network Improvement Adviser and Data Analysis, 2014 Shining Star Champion"", Best Organ Donation Liaison: GSDS/SETDS, 2011 Recipient and a member of Alpha Eta Society Scholarship Recipient of Mary Greeley Scholarship Professional Experience Director, Quality Improvement Network Facilitation January 2014 to Current Company Name Manage and analyze state level data to identify California's existing performance and identify gaps and opportunities for improvement. Provide oversight, alignment and coordination of data management, measurement and reporting fuctions to discover patterns and trends, and generate reports for senior leadership and mutliple board of directors regarding state performance. Act as primary liaison for contract relationships for data repositories and advanced analytics such as CALNOC, CMQCC, NHSN, HRET, HSAG and UC Davis Population Health. Develope and manage data entry strategies for hospitals based on need assessments. Consult with hospitals to develop data entry strategies and reporting process and contiously improve the data flow and management to create information and knowledge to assist senior leadership to identify gaps and develop improvement startegies. Collaborate with learning and Dissmination to provide training in basic statistics/ analytics and data management. Provide consultation to member hospitals to review and understand performance, data analysis and and various public reports. Provide consultation for other programs such as CalHEN, Patient Safety First, and Patient & Family engagaement. Establish criteria to evaluate and prioritize opportunities for consult and requests for studies and reports. Particiapte in grant writing, studies and publications. Accomplishments Developed content and designed a page on HQI public website for 11 most common public reports. This format provides relevant information in a simple and standardized and enables hospitals to compare reports side by sides and understand the different scoring of the hospital in each report. http://www.hqinstitute.org/public-reports Developed Infographics to communicate data and data analysis with board of directors, public, hospitals and media in a more effective way Generated data validation process to provide valid and reliable data Redesigned and standardized Board of Directors report Ongoing analysis of California performance on publically reported measures has provided better insight to the state performance that resulted in more effective strategies to improve Developed standardized report to all stakeholders and media based on performance improvement methodology to track and trend performance CMS Grant- funded position to ensure California hospitals achieve success in patient safety including reducing all hospital acquired conditions, obstetrical harm, readmissions. This position involved developing detailed individual hospital improvement plan to identify gaps and opportunities; tracking and trending outcome/ results, consultation, training and education; providing clinical improvement guidance and resources. Other activities included, but not limited to, close collaboration with other Quality Improvement Organizations (QIN) and Institute of Healthcare Improvement (IHI) and maintaining compliance with federal contracting requirements. Managed and assisted 28 hospitals throughout state of California for performance improvement efforts. Accomplishments Assisted hospitals to improve outcomes by 40% and sustain the gain Assisted leadership to identify gaps and meet the goal at the state level Developed the standard format for hospital site visit to increase meetings efficiency and effectiveness RN Quality Coordinator April 2012 to September 2012 Company Name － City , State Data management and analysis, and reporting fuctions; discover patterns and trends; generate reports for senior leadership; contiously improve the data flow and management to create information and knowledge to assist senior leadership to identify gaps and develop improvement startegies; collaborate with other units to imrpov performance Assist, maintain and revise the Quality Improvement programs; Coordinate and evaluate the activities of committees; perform studies/ identify challenges and barriers/ and develop plan based on data analysis, data management/ validation/ and reporting, improve and sustain performance Consults with Service Line Leaders, Chiefs of Service, Medical Staff Committee Chairpersons, Physicians, and Department Administrators to assist them in developing ongoing evaluation programs to identify, resolve, and report opportunities to improve patient care Act as a facilitator for identified service-line performance improvement initiatives Performs and oversees ongoing Quality Improvement activities across the medical center to assure timeliness, accuracy, and compliance with licensing and regulation requirements Use & educate end users on understanding data and develop action plan to improve performance Develop and conduct presentations including statistical process control methods on the quality improvement standards and the Medical Center Quality Improvement Plan to insure compliance with Joint Commission and other regulatory agency standards Accomplishments Developed data collection process for inpatient and outpatient code blues, which provided opportunity for gap analysis and improvement in real time Improved performance and compliance for organ/ tissue/ cornea donation and increased referral. South Sacramento achieved first place for cornea donation in North California region in 2010. Developed referral process in ED, which increased referral by more than 60% with 100% timely referral for more than two years. South Sacramento Kaiser hospital received four regional awards for Best Coordinator, Best Emergency Department, Best Committee and Best performer in 2011. Received recognition as ""Joint Commission Best practice"" for Organ Donation data collection and reporting Assisted with standardized reporting to Quality Council; recognized as ""best practice"" by Regional Kaiser and Joint Commission Healthcare Management Chair January 2005 to January 2011 Company Name － City , State with CHI), Des Moines, IA 2005- 2011 Adjunct Faculty, Assistant Professor Responsible for planning, coordinating, implementing and evaluating various Healthcare Administration courses Accomplishments: Developed instructional tools, resources and course content for four high level courses Developed curriculum and piloted first online course Developed online curriculum for four different high level healthcare administration courses Managing children health coverage for chronic and disabling diseases including but not limited to operation, human resource management, financial management including budget development, strategic planning, marketing, contract management, compliance and state and federal reporting Accomplishments Initiated data analysis; identify gaps and opportunities for process improvements Developed a new budget process and reporting Redesigned annual employee evaluation based on performance Developed job descriptions for 12 employees Developed patient/ family Orientation Programs Developed employee orientation program Assistant Professor Managing bachelorette healthcare management program including but not limited to operation, teaching, financial management including budget development and maintenance, marketing, strategic planning, contract management and compliance Accomplishments: Developed curriculum for two new courses Developed and piloted distant management program (online) Collaborated with Des Moines Osteopathic Medical Center to initiate unique program to provide opportunity for smooth transition of students to Master's degree Increased enrollment by 50% Clinic Director January 2004 to January 2005 Company Name － City , State Managed a healthcare clinic including 25 physicians, Nurse Practitioners (NP), nurses (RNs) and support staff. Clinic census was approximately 100 patients per day. Services offered included Primary Care, Obstetrics/ Gynecology, and Pediatrics. Management included, but not limited to, operation, human resource management, financial management including budget development, strategic planning, marketing and state and federal reporting. Accomplishments: Completed first Joint commission (JC) survey that resulted in clinic's initial JC accreditation Started new dental service including renovation, purchasing equipment, hiring dentist and dental staff Renovation and expansion clinic successfully Education and Training Master of Public Health; Des : Public Health Moines University Osteopathic Medical center, College of Health Sciences － City , State , US Master of Public Health; Des Moines University Osteopathic Medical center, College of Health Sciences. Des Moines, IA ADN : Nursing Des Moines Area Community College － City , State , US ADN in Nursing: Registered Nurse, Des Moines Area Community College, Boone, IA Master of Health Care Administration; Des : Health Care Administration Moines University Osteopathic Medical center, College of Health Sciences － City , State , US Master of Health Care Administration; Des Moines University Osteopathic Medical center, College of Health Sciences. Des Moines, IA B.S. : Psychology Pars College － City , State , US B.S. in Psychology: Pars College, Tehran, Iran ACCREDITAION * Black Belt Six Sigma Methodology. In progress * IHI Certified Improvement Advisor (IA), Sacramento, CA * Certified Public Health Nurse, Sacramento, CA * Certified Green Belt Six Sigma Methodology, Des Moines, IA * Certified Medical Office Manager, Des Moines, IA * Board Certified Registered Nurse Iowa and California * Certified Advanced Cardiac Life Support (ACLS), Des Moines, IA * Certified Basic Cardiac Life Support (BCLS), Des Moines, IA Certifications Board Certified Registered Nurse, Board Certified Registered Public Health Nurse, * IHI Certified Improvement Adviser * Certified Green Belt Six Sigma Methodology, * Certified Medical Office Manager Affiliations Association of Critical Care Nurses (ACCN) Languages * Fluent in English, Farsi, and Dari Presentations Develop and conduct presentations including statistical process control methods on the quality improvement standards and the Medical Center Quality Improvement Plan to insure compliance with Joint Commission and other regulatory agency standards Skills Lean/ Six Sigma Improvement methodology, Advanced Analytics, Data Management, process and performance Improvement Planning, Financial Management, Marketing, Strategic Planning, Gap Analysis, Process Control, Statistical Process Control, Contract Management, Human Resource Management, Training, Data Entry, Data Validation, Liaison, Statistics, Management, Teaching, Coaching, mentoring. Computer Literate: Microsoft word, Excel, Power Point, Access, PhotoShop, Microsoft Picture, Visio, Smart Draw VP, SPSS and Statit statistical programs, Other programs such as: MIDAS, InfoView/Business Object, KPHC, Lotus Note, and EPIC ",HEALTHCARE " GRAPHIC DESIGNER Summary Versatile professional and hands-on leader who motivates, trains and coaches employees to drive progress toward project and company milestones. Highlights Customer-oriented Employee training and development Client and vendor relations Invoicing and purchase orders MS Office Advanced problem solving skills Driven Strategic thinker Superb communication skills Detail oriented Microsoft Word, Excel, PowerPoint Proficiency in web designing Professional demeanor bilingual Experience 05/2014 to 01/2016 Graphic Designer Company Name - City , State Tracked and evaluated staff performance, and handled all promotions and terminations. Completed purchase orders and customer invoices. Prepared layouts and drawings in compliance with established templates and design standards. Adhered to all corporate brand guidelines when preparing graphic materials. Recommended techniques, methods and media best suited to produce desired visual effects. 08/2012 to 01/2016 Graphic Designer Company Name - City , State Created visuals that appeal to leaders in the big data and high-tech world. Surpassed revenue goals in four consecutive quarters. Designed unique print materials, including advertisements, brochures and logo designs. Prioritized graphic workload and effectively coordinated multiple projects. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. 03/2013 to 05/2014 clerk Company Name - City , State Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Unboxed new merchandise. Updated register logs. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Education certificate : Computer Technician Network Specialist Fresno City College - City , State , United States Skills Data Entry, Customer Service, Human Resources Leadership, Interpersonal Skills, Inventory control , Marketing, Problem Resolution Project management, Staff Training,Staffing, administrative Bilingual; English and Spanish ",DESIGNER " DIRECTOR OF INFORMATION TECHNOLOGY Professional Summary Dynamic Information Technology Manager with 13 years of IT leadership experience including oversight of infrastructure, application support and cybersecurity services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Successful in motivating teams to meet demanding timelines by utilizing critical thinking, resource and conflict management and facilitating stakeholder engagement. Innovative and driven with passion for delivering forward thinking, emerging trend technologies. Skills Agile framework Business intelligence Change management Collaboration Conflict resolution Critical thinking Data migration Information technology management Insurance ITIL Organization and time management Perl Problem-solving Project lifecycle management Project management and leadership Python Risk assessment Salesforce Admin and CRM SDLC Six Sigma SQL (Microsoft and Oracle) Excellent Verbal and written communication Agile, Functional, Project leadership,Written communication AI, Information technology, Project Management Budgeting, Insurance, Python Budgets, ITIL, Quality Budget, Leadership, Research Business intelligence, Marketing, Risk assessment Business process re-engineering, Access, Sales Change management, Excel, Scheduling Conflict resolution, Migration, SDLC Critical thinking, Network design, Six Sigma CRM, Next, Software development Clients, Optimization, SQL Client, Oracle, Staffing Data collection, Perl, Strategic Data migration, Problem-solving, Time management Databases, Processes, Upgrades Designing, Producing, Upgrade Senior management, Profit, Vision Work History Director of Information Technology , 11/2012 to Current Company Name – City , State Develops, tracks and controls long-term information technology operating budgets and cost and benefit analyses for IT spending initiatives. Leads and assists technical upgrade projects for clients by coordinating with consultants and developers for data migration and integrations. Coordinates with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose. Reviews and assesses architecture design, implementation, testing and deployment needs to identify project requirements and reduce costs 18%. Plays key role in on-going network design, reevaluation and optimization to keep pace with company growth. Senior Consulting IT Program Manager , 12/2014 to 12/2020 Company Name – City , State Managed and implemented concurrent projects relating to business process re-engineering, software development and upgrades to foster productivity, throughput, and end-user engagement. Performed program research and analyzed data collection to develop cost estimates and budgets. Identified system needs and designed processes to support business requirements. Collaborated with clients to understand technology staffing requirements and improved productivity while reducing staffing and operational costs by 15%. Performed risk assessment of stakeholders, senior management, organization, infrastructure, and ITIL governance to effectively plan, develop, and manage schedules, resources, and costs. Launched Salesforce data cleansing, migration, and integration programs to aid in gathering functional and business requirements to support team, and mitigate risks. Integrated agile methodologies, emerging AI, digital, and social media technologies into end-user experience to foster adoption, continued engagement and increase sales profit levels 30%. Executed coordinated project leadership, efficient resource and budget utilization, schedule adherence, implementation of application software, training end users, and problem-solving across multiple product lines. Business Products Specialist , 05/2008 to 11/2012 Company Name – City , State Developed and fostered relationships with business owners and key executives to assess dynamic risk mitigation and business insurance needs and deliver solutions. Successfully managed internal & external stakeholder engagement to aid in process and resource improvements to align strategic and industry compliance objectives. Recorded and integrated CRM data in Salesforce from previous Access and Excel databases, streamlining analysis procedures for efficiency and accuracy. Planned and executed events and marketing programs, producing 40% of goal of qualified leads. Exceeded sales goal 12% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally. Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue. Product Design Project Team Lead , 11/2000 to 06/2004 Company Name – City , State Demonstrated efficacy throughout project & product life cycles in applying flexible change management deliverables including training, communications, and stakeholder engagement to increase end-user adoption of project implementations. Supervised four (4) concurrent projects for 16 & 17 Next Gen nuclear core clients in Brazil and South Korea by coordinating planning, designing, testing, budgeting and scheduling tasks. Developed implementation methodologies to rein in project costs while meeting key milestones. Provided accurate, detailed quality assessments based on project drawings and technical specifications. Education Certified Associate in Project Management (CAPM) – #2743884, Expires : Expected in 2028 2021 Master of Science : Information Technology Management , 2019 Western Governors University - City , State Bachelor of Science : Business Administration and Management, Marketing and Management, International Business , 2004 University Of South Carolina - Columbia - State Affiliations Project Management Institute (PMI) – # 6203883, Current Member Certifications Certified [Job Title] , [Company Name] - [Timeframe] ",INFORMATION-TECHNOLOGY " SUBSTITUTE TEACHER Summary Receiving an education on Psychology and pursuing my teaching certification,ha been the best professional accomplishment I have achieved. The teaching in the absence of the teacher helped me understand that I have  a background to implement the strategist teach. Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals with track record of consistently achieving employee retention, skilled in leading teams to set record-high sales figures, expand existing territories and develop new accounts. Achieve record-setting revenue gains. Talented, effective at multi- tasking and reaching sales targets. Builds loyalty and long-term relationships with customers Business development executive experienced in all aspects of sales and marketing, contract negotiation and account management. Driven professional who effectively builds loyalty and long-term relationships with customers while consistently exceeding sales targets. Accomplishments 8620 Spectrum Center Blvd. San Diego, CA 92123 Accomplishments Attentive Sales Manager with track record of consistently achieving employee retention and sales goals. 8 years in sales, customer service and personnel and payroll management. Driven to exceed goals and expectations. Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers. Experience Substitute Teacher 01/2016 to Current Company Name Manage classrooms, and help children throughout the day, by assessing the lesson of the day. Maintaining discipline in the classroom. 10/2011 to 01/2017 Company Name City , State Advised prospective employees on various tips and tricks that would assist them in gaining employment in the organization. Implement effective HR policies to ensure all practices are following labor and employment regulations. Increased employee retention above 90% by rigorously maintaining a positive work environment. Develop targeted outreach recruitment programs to recruit more minorities and meet affirmative action requirements. Created a website with an embedded database and FTP functionality to enable online recruitment for the organization and reducing recruitment costs by 10%. Develop user friendly application forms and questionnaires to be used by the organization during staff recruitment and interviewing. Arbitrate labor disputes in collaboration with the legal department. Operations Sales Manager 09/2008 to 10/2011 Company Name City , State Established operational objectives and work plans and delegated assignments to subordinate managers. Supervised a team of 15 area managers and 35 associates. Developed executive presentations and reports to facilitate project evaluation and process improvement. Directed planning, budgeting, vendor selection and quality assurance efforts. Defined clear targets and objectives and communicated them to other team members. Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions. Assessed vendor products and maintained positive vendor relations. Supported the sales team in writing proposals and closing contracts. Developed quarterly and annual sales department budgets. Developed a comprehensive training program for new sales associates. Reviewed operational records and reports to project sales and determine profitability. Trained all incoming sales team members. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Insurance Agent 08/2005 to 08/2008 Fred Loya Insurance - Eagle Pass TX 78852 Met with existing and prospective clients each week to select appropriate insurance policies. Calculated quotes and educated potential clients on insurance options. Tracked the progress of all outstanding insurance claims. Calculated premiums and established payment methods for sales. Identified and solicited sales prospects in agency databases. Evaluated leads obtained through direct referrals, lead databases and cold calling. Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Collected all premiums on or before effective date of coverage. Contributed ideas and offered constructive feedback at weekly sales and training meetings. Education and Training High School Diploma 2000 Eagle Pass High School City , State Associate of Science MEDICAL 2009 KAPLAN UNIVERSITY City , State Bachelor of Arts : Psychology minnor on Child Development 2017 Psychology Child Development Languages Fluent in English and Spanish Skills agency, budgeting, budgets, business strategy, closing, cold calling, interpersonal, communication skills, Excellent Communication, oral, contracts, Critical thinking, clients, Client Relations, Customer Service, customer service skills, databases, database, Fluent in English, forms, FTP, HR, Insurance, Leadership, legal, Marketing, meetings, Mergers and acquisitions, Works, organizational, policies, executive presentations, Problem Solver, process improvement, progress, proposals, quality assurance, recruitment, sales, sales and training, Spanish, Strategic marketing, supervision, Time management, vendor relations, website, written ",TEACHER " V/P COMMERCIAL RELATIONSHIP MANAGER Summary Accomplished Loan Officer who consistently exceeds sales goals while offering the utmost care in client relations. Excited and motivated to help customers build successful financial futures. Highlights Sales expertise Bottom Line LoanMaster Loan Servicing Excellent communicator Analytical Excellent time management Detail-oriented Accomplishments Received Annual Pinnacle Award for 120% closed loan rate. 20013, 20012. Implemented several strategies that successfully increased sales and improved client retention rates. Continue to improve and develop a strong middle market customer base. Experience V/P Commercial Relationship Manager March 2014 to Current Company Name － City , State I am responsible for acquiring and retaining a portfolio of commercial banking clients with annual revenue of 2 million to 20 million. I conduct relationship review meetings where opportunities are identified for commercial loan and deposit products, traditional banking, capital management and brokerage services. As a Commercial Relationship Manager I am responsible for developing customized client strategies that effectively develop relationships and ensure attainment of loan, deposit, revenue and new households. This role has day-to-day responsibility for the delivery of superior client service, operational integrity, and adherence to bank policy as well as all Federal and State regulations. I manage an assigned loan portfolio ensuring all documentation is in place and applicable terms and conditions are adhered to. I routinely review the asset quality of all loans assigned; ensuring referrals of problem situations are made to the appropriate associate. I approves credit applications within assigned lending authority, refers approvals outside of authority to an appropriate associate. I Negotiate profitable spreads, and maintains timely information flow to insure quality of the portfolio, as well as maintains an in depth knowledge of small business and commercial credit policies and procedures. Lending and loan servicing wheel house for my position has been between 1 million to 20 million dollars in individual loan growth per loan opportunity. I have closed multiple loans over 5 million to a number of companies to include, a national lumber company- $13 Million+ ( big in Illinois, Missouri, And Indiana), Grocery store chain $6 Million, Large Automotive company $5 Million, Multiple property management companies each over $6 Million. I have been successful in growing and building a client base from a small dollar portfolio to more of a middle market plan. Supervisor January 2010 to Current Company Name － City , State Transportation NCO: E-6, Staff Sergeant, Illinois Army National Guard. Advises military and Department of Defense civilians of their entitlement for shipment of personal property and passenger travel and prepares the necessary documentation. Requests and coordinates transport capability to meet a movement mission. Marks and labels cargo and freight shipments in accordance with regulatory requirements. Documents and inventories freight, cargo, and materiel shipments of all types; operates automated data terminal equipment to prepare movement documentation or related correspondence. Arranges documentation and reports for follow-up or response to tracer actions. Prepares transportation movements documents and related forms for the type of shipment and mode of travel. Performs office duties such as posting regulations, files maintenance, and routine office correspondence. Responsible for planning, managing and coordinating the total cradle-to-grave life cycle logistics support for assigned systems or subsystems, integrating separate functions of supply, maintenance, procurement and quality assurance into logistics activities required to sustain system fielding. Proficiencies: TC-AIMS, Blue Force Tracker, MTS, Multiple Logistic and UMO courses, and all training of an 88N position. Microsoft Office, training and equipment tracking/repair operations. Military- security clearance. Business Banking Officer/ 2 yrs. Branch Manager Business Banking Officer March 2008 to March 2014 Company Name － City , State Supervisor: US BANK HR (800-367-2884 I covered a district size area over all small business commercial lending and relationship needs. Met and exceeded all assigned sales goals through outside sales, incidental activity to outside sales and other activities. I contributed to the profitability and growth or business banking by building, developing, and managing new and expanded client relationships with small business customers. Consulted with business customers and prospects about their financial needs and goals, identifies and promotes bank products and services that best meet the customers' needs. I performed formulation and business development through financial reviews and conducts budget planning for business plan strategies. I helped maintain budget analysis goals for corporations through review of financials and project management evaluations. I provided financial advice on budget related issues for business goals and strategies to meet those goals. As Branch Manager I managed a traditional branch with up to thirteen employees as well as 10 business partners, as an on-site leader for sales, customer service, regulatory, policy and compliance, and facility management as well as all things HR including labor and/or employment related laws, policies, processes, and procedures. I have experience analyzing data and metrics to identify patterns and/or trends in the workplace along with experience deploying services and/or processes to employees. I directed the work of staff in the branch and exercised discretion and independent judgment in performing duties. My duties included people management, developing a customer centered branch environment, expert product/service knowledge, partnership with other areas of the company, retail store management, and community involvement. I was accountable for branch balance sheet and financial statements, and branch profit and loss. I also approved all branch specific documents from financial statements to shipping and receiving of supplies and ordering items for branch operations and overall success of facility through budget planning and business development. Target area was companies of 2 million in revenue to 10 million in revenue. 75% of loan growth was above 1 million dollars per loan. Businesses were primarily doctors, property management, manufacturers and franchise opportunities. Consultant/General Manager November 2007 to March 2008 Company Name － City , State I was hired as a consultant to open a state of the art Wellness and Fitness Center for the Chase Park Plaza and develop management strategies to coincide with the consultant group and current hotel staff. I created the processes for a new fitness center and training and hiring of employees. I was the temporary general manager of the facility until I hired and trained my replacement. Also set up logistics for ordering and shipping supplies for the fitness center and hotel. General Manager December 2004 to November 2007 Company Name － City , State I managed multiple 35000 square foot fitness centers with over 35 employees (managed up to three branches at one time). I managed payroll, scheduling, training for each department (customer service, sales, personal training and group exercise). I also set budgets for the sales team and monitored their development. I maintained reports and profit and loss for the fitness center. I also developed and trained others to become managers and advance in the company. Education Bachelor's Degree : University Studies , 5 2005 Southern Illinois University － City , State Master's : Business/ Management and Leadership Liberty University Business/ Management and Leadership Skills Credit Analysis Microsoft office Relationship Building Sales ",BANKING " NIGHT SERVICE REPRESENTATIVE Summary Personable, responsible professional with 3 years in retail and customer service dedicated to maintaining customer satisfaction and contribute to company success. Results-driven and proven ability to establish rapport with clients. Looking to advance skills in customer service, sales and marketing, human relations, and to gain business experience and opportunities. Personal skills and qualities include punctuality, taking initiative, joyful and positive attitude, and commendable with finances. Skills billings, first aid, take messages Languages Fluent in both English and Spanish Experience Night Service Representative 08/2017 to 09/2017 Company Name City , State Responsible for member check in/customer service. Handled member service issues such as lost and found items, new membership cards, change of. address, EFT setup or change, and questions regarding billings and payments. Answered all incoming inquiries and obtained appropriate information. to direct/transfer calls or take messages. Kept front desk area and lobby clean, clutter free, and organized. Did inventory on front desk supplies. including first aid kits, and reported to Operations Manager when supplies are low. Account Manager 03/2016 to 10/2016 Company Name City , State Obtained client information by answering telephone calls, interviewing clients, verifying information. Determined eligibility by comparing client information to requirements. Established policies by entering client information and confirming pricing. Informed clients by explaining procedures, answering questions, and providing information. Maintained communication equipment by reporting problems. Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures. Updated job knowledge by studying new product descriptions and participating in educational opportunities. Sales Counselor 01/2014 to 08/2017 Company Name City , State Generated leads by outside and in-club marketing. Called prospective leads to schedule guest workouts and appointments for tours. Performed tours to prospects and built value which resulted in memberships. Assisted in maintenance of facility and equipment. Cleansed and upheld appliances. Friendly and timely interaction with guests and team members, suggestive selling, and answering questions. Handled member service issues such as lost and found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments. Answered all incoming inquiries and obtained appropriate information to direct/transfer calls or take messages. Education and Training Graduate 2014 Western High School City , State Tallahassee Community College City , State ",FITNESS " CONSULTANT Executive Profile Innovative professional with more than 15 years of experience poised to bring talent and vision to a respected organization that values hard work, dedication, and results. Demonstrated expertise in launching start-up companies, organizing them for long-term success, and driving continuous growth and prosperity through strategic business plans. Specialist in developing forecasting models and scenarios, examining strategic performance, spotting market opportunities, identifying business threats, developing creative action plans and corporate strategy. Proficient in driving revenue growth, increasing sales, slashing costs, attracting new customers, maximizing profits, and achieving corporate objectives and operational excellence. Uniquely gifted in leading teams, inspiring cross-functional collaboration, and building productive relationships with colleagues, clients, and business partners. Skill Highlights Microsoft Office Suite * InDesign * Quickbooks Experience with SPSS and various CRM, ERP, and Marketing Automation Systems Professional Experience Consultant January 2012 to May 2016 Company Name - City , State Delivered business planning recommendations to start-up fitness venture as result of being tasked with devising solid best practices and strategy. Developed financial forecast and operations budget. Instrumental in creating private label product development, including creating business plans, identifying best-in-kind manufacturers, and zeroing in on potential third party distributors. Increased revenue by 20% by segmenting local market and developing business plans for identifying potential high-end consumers for services. President January 2014 to January 2015 Company Name - City , State Drove project management, consulting, and back-office services for start-up educational services and products provider.Oversaw operations management of two facilities with total school staff of 80.Directed day-to-day financial, marketing, and logistics functions. Developed comprehensive financial planning tools. Launched school for 650 students in 30 days from approval. Increased sales by 100% and slashed operating costs by 15%. Masterminded business development plans and strategic initiatives to build organic growth. Marketing Program Manager January 2010 to January 2011 Company Name - City , State Spearheaded creation and implementation of marketing campaigns aimed at C-level leadership on behalf of global enterprise software provider.Conducted market intelligence, statistical analysis and modeling to define prospects.Drafted business plans and monitored budgets to ensure ROI was achieved. Increased sales lead generation by 30% and grew cross sales opportunities by 100%. Slashed marketing spend by 15% through astute management of vendor relationships and adeptly negotiating contracts and service agreements. Increased website traffic by improving online content and use of search engine optimization. Exploited innovative marketing tools, including e-blast, webinars, and targeted trade events. Director January 2005 to January 2009 Company Name - City , State Designed, planned, and coordinated client events for start-up catering business serving high-income consumers and corporate buyers.Addressed unique needs of household management and real estate companies.Meticulously guarded client objectives for budget, profitability, and quality. Masterminded branching out from traditional catering focus to enter new segment of market. Orchestrated last-minute wedding reception on 24-hours notice at location 150 miles away. Built reputation for client satisfaction, focus on quality service, and keen attention to detail. Deputy Director January 2000 to January 2005 Company Name - City , State Developed, prioritized projects, and mentored newly created team of 10 lead analysts for Fortune 500 financial services and insurance company. Performed comprehensive market analysis and industry research related to strategic corporate initiatives and trends. Analyzed, evaluated, and advised on potential mergers and acquisitions.Exercised $2M P&L and budgetary responsibility. Grew revenue by 20% over previous year by ensuring adequate goal support. Slashed travel expenditures by 30% by accelerating group cost reductions. Key player in opening new offices in Asia by identifying industry trends related to market growth. Education Bachelor of Arts : International Relations International Relations Certificate in Asian Studies Florida International University - City , State Finance and Economics Program Certificate in European Studies London School of Economics - City , United Kingdom Languages Fluent in Spanish * Proficient in French * Basic Portuguese Continued. Skills attention to detail, Automation, Basic, budgets, budget, business development, developing business, business planning, business plans, C, consulting, content, negotiating contracts, CRM, client, Economics, ERP, Finance, financial, financial planning, focus, French, InDesign, industry research, insurance, leadership, logistics, marketing, market, mergers and acquisitions, back-office, Microsoft Office Suite, modeling, enterprise, operations management, Portuguese, product development, project management, quality, Quickbooks, real estate, reception, sales, search engine optimization, Securities, Fluent in Spanish, SPSS, statistical analysis, strategy, strategic, unique, website ",CONSULTANT " SALES CONSULTANT Professional Summary Customer Follow-up ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Sales consistently generated additional revenue through skilled sales techniques. Motivated sales professional offering 6 years of progressive retail experience. Highly result oriented and energetic with unsurpassed interpersonal and communication strengths. Skilled Sales Associate with 6 year track record of success. Maintained professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Retail Sales Associate with more than 6 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Skills Career Overview I am a Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Results-driven Customer Services Representative with proved ability to establish rapport with clients. Highly enthusiastic customer service representative with 4+ year's client interface experience. The Best Parts Of The Jobs I Have Worked Is The Amazing Feeling Of Closing A Big Sale And Making The Customer Feel Comfortable And Confident! Core Strengths Inventory control Customer service Top sales performer Strategic sales Conflict resolution Credit card processing Creative problem solver Consistently meets sales goals Credit card transactions Retail sales Computer literate Natural leader Skilled problem solver Motivated team player Stocking Shipment processing Personable Employee relations Merchandising understanding Product knowledge Contract preparation Multi-tasking strength Customer service focus Active listening skills Customer-oriented Flexible schedule Professional demeanor High energy Relationship building Interpersonal skills Upselling techniques Merchandising POS systems knowledge Work History Sales Consultant Company Name – City , State Left for a better opportunity at Zimmer Brothers. Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable. 01/2005 to 01/2008 Sales Consultant Company Name – City , State I worked hard in this high end jewelry store. I absolutely found my dream job! I studied at GIA I have about 6 certifications Like Diamond Essentials, Diamond and Diamond Grading, Diamond Lab Class, Gem Essentials Also I am an AGS Certified sales associate. I went back this past December in 9 days I sold 25,000$. When I was there full time I would have 100,000$ in sales for that month. I am so passionate about this career and am looking for a bigger company as they are family owned. I sold Rolex Watches. Hearts on Fire Diamonds, Lazare Kaplan diamonds, plus much higher end jewelry I Described the products to the customers and accurately explained details and care of merchandise. I recommended, selected and helped locate and obtain out-of-stock product based on customer requests. I worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. I Assisted customers in person and via telephone. I communicated with vendors regarding back order availability, future inventory and special orders. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. I interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. I also came up with events for our clients as far as a special showcase of colored Diamonds. Most Important I love and Value the company and the clients and love the business. I came back during December 2011 for the holiday season. Floral Helper Company Name – City , State Sabellicos Greenhouses and flower shop. Worked as assistant in flower shop, cut clean flowers. Cleaned buckets delivered, floral sales, Use of dove POS computer system, also did a little floral design; I am familiar with the greens and fillers. I worked with Garden Roses, sweetheart, spray, Rio, long stem & short stem. I also worked with Aster, Eucalyptus, Bells of Ireland; I also worked with carnations mini carns, the Chrysanthemum family. Mums, spider mums,pompons,peonies,dendrobiums,freeshias,snap dragons, Gerber daisies, Kale Hydranges,Lily's stargazers, pink oriental,asiatic,white oriental & orchids and DE pollinated them. I worked a couple of weddings, I am familiar with funeral work casket covers oasis hearts & cross cones and grave blankets. 02/2015 to 11/2017 Sales Associate Company Name – City , State I do take extra time whenever I can. We work with Simon G, Alawand Vahan, Cheri Dori, Dia Dori, Pandora, Charles Garneir and also Charles Krypell. I do all Insurance appraisals and fair market appraisals the owner checks them and gives a value I estimate weights, stone identifications color and clarity's. I also take care of our constant contact which has gone from 80-295 in less than a year. I also introduced the Charles Krypell jewelry line and after a lot of thought the owner took my advice and brought the line in. I do case displaying pick out advertising sales reporting inventory everything that goes along with having full responsibility for that line. I also take the time to inspect all jewelry that the customers ask me to clean whichbrings us a lot of money in repairs. I love what I do its more than just a job to me it's a passion. 11/2016 to Current Sales Associate Company Name – City , State Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Wrote, negotiated and finalized sales contracts. Kept work areas clean and neat at all times. Alerted customers to upcoming sales events and promotions. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Verified that all customers received receipts for their purchases. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Communicated clear expectations and goals to each team member. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. Worked with the management team to implement the proper division of responsibilities. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised and directed all merchandise and shipment processing. Actively pursued personal learning and development opportunities. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Maintained established merchandising standards, including window, sales floor and promotional displays. Preserved a perfect attendance record for 8  months. Education 2004 High school High School Diploma : John Jay - Skills advertising sales, ask, cashier, Closing, color, Excellent communication, Conflict resolution, Creative problem solver, Credit, clientele, client, clients, client relations, customer satisfaction, Customer Services, excellent customer service, Customer Service, Database, inspect, Insurance, inventory, Inventory control, managing, market, Excel, money, pick, POS, Fast learner, rapport, repairs, reporting, retail, sales, shipping, Strategic, telephone, phone, visual displays GIA EDUCATION DIAMOND ESSENTIALS CERTIFICATION GRADUATE DIAMOND CERTIFICATION DIAMOND GRADING LAB CERTIFICATION DIAMOND AND DIAMOND GRADING CERTIFICATION COLORED STONE ESSENTIALS CERTIFICATION ",SALES " MORTGAGE BANKING RESEARCH SPECIALIST Summary My goal is to obtain a career associated with a company where I can utilize my skills and gain further experience while enhancing the company's brand and reputation. Highlights 5+ years of Leadership as a Supervisor/Manager Customer Escalation Management Executive Office Complaint Handling & Resolution Project Management Facilities Management 10+ years of Call Center Environment Mortgage Default & Originations Loss Mitigation Non-IS Auditing Escalation Resolution Auditing Compliance & Regulatory Quality and Control Accomplishments I created the EMS Audit Training Guide which is used to trained new Auditors and used as a refresher for existing Auditors I assisted in the Implementation of the QC review process for the EMS EO Analyst QC submissions and the Compliance review stage for Customer Direct written complaint responses. I have maintained a rating of Exceeds in all monthly and annually departmental goals and measurements Experience 02/2010 to Current Mortgage Banking Research Specialist Company Name － City , State Previous Positions Held : Collector III, Shortsale Solicitor, Loss Mitigation Rep, Customer Assistance Escalations Specialist, CART Audit Group, Sr. Lead Operations Specialist I currently provide feedback, guidance, and direction to 30+ agents in Texas and Arizona offices on a daily basis. I review and research Executive Office complaint responses for compliance and regulatory checks I identify and work with internal and external LOB partners to obtain thorough resolutions to Executive Office complaints and inquiries I created the EMS EO Quality Control process by which was put in place to ensure EMS EO continue to get the expected results of resolving the customer's issue, providing a great customer experience, and control service level aging. I mitigate various lines of business rejects by calibrating with other internal partners regarding complaints researched by the EMS dept. I managed the EMS QC Sharepoint site that currently house all QC pass and fail decisions I Audit Escalation Management Department closed Infosource cases for accuracy, coaching opportunities, and identifying departmental trends. 06/2005 to 12/2009 Sr. Loss Prevention Lead Company Name － City , State Advanced to increasingly responsible positions, culminating in a management assistance role with oversight for a 12+ member team. Trained/assisted employees with daily responsibilities and monthly production goals. Handled supervisor talk offs and monitor calls for quality assurance Maintained high ratings in all monthly and annually departmental goals and measurements. I analyzed and team and department reports to develop ideas for production and quality enhancement. 01/2001 to 06/2005 Loss Prevention Supervisor - Floater Company Name － City , State Led a team of 12+ Loss Prevention Representatives with a portfolio of 100 to 160 accounts each and days of delinquency ranging from 60 - 150 days. I analyzed team and department reports to develop ideas for production and quality enhancement. Handled supervisor talk offs and monitor calls for quality assurance Effectively trained and coached new hires in the department to excel in their current position Commuted between Ford Motor Credit and Volvo Finance offices to assist in special projects as assigned. Identified and performed coaching opportunities, action plans, side by side evaluations, recommendations for recognition and terminations. 05/1998 to 12/2000 Assistant Facilities Manager Company Name － City , State I managed and organized maintenance employees and contractors on the premises daily to meet the goals of the business. I implemented employee schedules and organized shifts according to business needs I was responsible for complying with all local and state safety requirements for the buildings (3) including employee training, facility inspections, cleaning, support services, and security of the premises. I managed projects including facilitating departmental moves from beginning to the end. This included working with internal departments and external vendors and contractors to complete the project. Education current Bachelor's Degree : Business Administration Finance Ashworth College － City , State Business Administration Finance Skills Thorough and comprehensive knowledge of policies and procedures. Bankruptcy, FDCPA, FCRA, SSA, Fannie Mae/Freddie Mac/USDA guidelines, DWS, MSP, Lenderlive, LPS, BART, Infosource, Agent Desktop, Early Resolution, TAS, Fortracs, Ivault, CMS, VLS, ICAT, CAT, CCW, SPO Tool, Vendorscape, Control Link, expert user of MS Word, MS Excel, Powerpoint, and Oracle applications. I have skills in escalation complaint handling and audit processes in: modification, shortsale, collections, recovery, bankruptcy, escrow, property preservation, REO and the Executive Office. I possess strong leadership, analytical, critical / logical thinking, problem solving, organizational and negotiation skills, effective written and verbal communication/presentation skills, team player, goal driven, and results oriented. ",BANKING " SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST Summary A target focused, highly motivated , and competent Logistics Manager with a long track record of utilizing people, personnel and financial budgets to obtain positive results. Comprehensive understanding of logistics methodology, Aviation Maintenance Management, inventory control, as well as demonstrating high standards of work practices with a safety conscious attitude. Highlights Data collection and analysis Exceptional organizational skills Analytical thinker Creative problem solver Public speaking Inventory tracking Budget management Staffing and recruiting professional Works well independently Decisive Results-oriented Strategic planner Works well independently Flexible Accomplishments Leadership Supervised 10 Marines and 20 civilians in the issuing to the Department of Defense and NATO units 2,920 pieces of Ground Support Equipment (GSE) and Aviation Weapon Support Equipment ( AWSE). Research Conducted research which led to the development of contingency program for tracking all maintenance actions performed. People Management: Responsible for the training /recertification of 21 personnel while utilizing a training budget of $12,000.00 dollars. Financial Management: Directly responsible for a fiscal year budget of $ 228,170.00 dollars . Maintained 100% accountability of a large section of equipment worth over $16 million dollars . Steered daily operations in support of $ 16 million in equipment and supplies with no deficiencies, losses or damages. Competitive Analysis Performed maintenance analysis recommendations to increase maintenance output production numbers while decreasing costs. Experience October 2009 to Current Company Name City , State Supervisory Logistics Management Specialist Managing a team of 30 employees in a busy work environment. Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing and analyzing performance data and other information . Ensuring that all appropriate documentation is kept on file and available for inspection at all times. Ability to establish a rapport with people from all social backgrounds Ensuring compliance to all Environmental Health & Safety goals and objectives. Encouraging,identifying and developing best practice strategy Ensuring that each stage of distribution and maintenance process is on time, on budget and to the right quality standards. August 2005 to August 2008 Company Name City , State Quality Assurance Chief Reviewed and edited correspondence prior to release and submission for signature. Performed of a variety of assignments directed toward ensuring acceptability of products, or acceptable levels of quality in the operations involved. Ensure compliance of all local, state, and federal laws regarding the ordering, use, and disposal of hazardous material. Ensure compliance of COMNAVAIRFORINST 4790.2, local Maintenance Instruction Manuals, and publications. Provide liaison between the QUlaity Assurance Department and the maintenance departments. Conduct audits to identify trend analysis and the correction of defects /deficiencies. November 2002 to July 2005 Company Name City , State Advanced Communication/ Navigation Supervisor Coordinated work schedules for 14 electronics technicians creating balanced shifts in the work center and better meeting the needs of customers. • Monitored equipment usage and adjusted work priorities resulting in a more flexible and productive work center. • Calculated costs of equipment and repairs vice replacement costs reducing the repair costs and hours worked by technicians. January 1997 to July 2002 Company Name City , State Aviation Maintenance Management Instructor Aviation Maintenance Administration Management Training Instructor -Course Coordinator for NALCOMIS IMA Power Plants Documentation Procedures, NALCOMIS IMA Work Center Management Documentation Procedures, NALCOMIS IMA Production Successfully graduated over 400 Department of the Navy students in the proper documentation of aviation maintenance management in accordance of COMNAVINST 4790.2 Education 2013 University of Phoenix MBA : Business 3.72 GPA Member of Delta Mu Delta International Honor Society in Business Coursework in Business and Management Coursework in Business, Management and Communications Managerial Statistics and Management Communication coursework Operations and Quality Management coursework Advanced coursework in Business Administration and Public Policy Coursework in Marketing and Communications Coursework in Law and Political Science 2011 University of Phoenix Bachelor of Science : Business 3.4 GPA Coursework in Business, Management and Communications Coursework in Business Communications and Management Information Systems Coursework in Business Communications and Management Information Systems Operations and Quality Management coursework Managerial Statistics and Management Communication coursework Skills Ability to lead, motivate and build successful teams. Understand all legal, regulatory, information security and compliance requirements. Proven influencer & negotiator. Achieving targets in a dynamic and complex business environment. Team leading & people development skills. Able to manage and develop a diverse group of highly skilled people. A pragmatic approach to getting the required results. Ability to manage operations within budgetary constraints. ",AVIATION " ACCOUNTANT II Professional Summary   Highly analytical, results-driven tax accounting specialist who works quickly and accurately under tight deadlines. Extensive knowledge of [Software program] . Skills Account reconciliation specialist Advanced bookkeeping skills Self-motivated professional Budget analysis Strong communication skills Superior attention to detail MS Office Suite Work History Accountant II , 09/2013 to Current Company Name – City , State Individually responsible for creating Standard Operating Procedure manual for Accounting department which is currently being used by the employees, new hires, executives and internal as well as external auditors. Solely responsible for creating and maintaining a monthly Statistical report that is generated through various banking transaction types, such as deposits, withdrawals, payments, different types of loans booked, transfers and the factors affecting membership at the Credit Union. I also analyze the report, looking for possible errors, researching the solution to the errors, correcting the errors and preparing the final report which is reviewed and utilized by the Board Members, the CEO and other senior staff members to make executive decisions. Responsible for reconciling and monitoring complex General Ledger transactions affecting assigned accounts, researching the differences and communicating outstanding items to appropriate personnel. Responsible for ensuring expenses are coded to appropriate General Ledger accounts and that payments are submitted to vendors in a timely manner. Responsible for developing and establishing procedures to ensure adequate controls for accounting functions are met. Responsible for maintaining Troubled Debt Restructured (TDRs) files for auto loan, credit card loan and mortgage loan accounts and for making necessary journal entries to record the recoveries in the books. Responsible for recurring journal entries. Responsible for maintaining accounting records and reports to ensure compliance using current GAAP principals and company policies. Human Resources and Compliance Assistant , 09/2011 to 08/2013 Company Name – City , State Assisted HR Generalist in structuring and implementing new procedures and policies for benefits, incentives and new hires. Maintained HR files and personnel files for 110 employees. Assisted HR Generalist in new hire orientation. Processed payroll for 110 employees in bi-weekly basis and prepared monthly, quarterly and yearly payroll report. Updated Compliance programs on regular basis. Maintained, assigned and tracked progress of completed course work for approximately 110 employees and 6 executives using the Better Value and Service (BVS) Learning Management System. Worked with Human Resource Specialist, Training Manager and department managers to ensure staff needs are met in line with compliance department's strategic goals and federal regulatory requirements. General administrative support to the Compliance/Training Manager to include gathering statistical data and the filing of various required regulatory reports. Track, record, and audit member accounts for money laundering or other suspicious account activities through use of Verafin automated anti-money laundering software. Accounting Assistant , 10/2010 to 08/2013 Company Name – City , State Responsible for entering approved bills into accounting system and processing checks, Automated Clearing House (ACH) and Electronic Funds Transfer (EFT) to make payments. Responsible for maintaining vendors' and accounts payable records including 1099's and W-9's. Responsible for preparing weekly reimbursement vouchers for business expenses and in charge of Corporate Visa Accounts for managers, executives and board members. Responsible for processing Share Drafts and Daily Balancing of ending cash totals for all the branches. Provided back up support to all the accountant positions and assisted with accounting department projects as needed. Education Bachelor of Science : Accounting Business Administration , 5 2011 University of Maryland University College, Shady Grove Center - Accounting Business Administration Associate of Arts : Business Management , 5 2009 Montgomery College - Business Management Affiliations Volunteered at the Cherry Blossom Festival 2012 - 2013 Association of Government Accounting (AGA) Scholarship Recipient 2010 Student Council Member, Universities at Shady grove 2009 - 2011 Skills Accounting, accountant, Accounting Software, accounts payable, administrative support, banking, benefits, bi, Credit, Electronic Funds Transfer, filing, General Ledger, Human Resource, HR, MS Access, MS Excel, money, MS Power Point, MS Word, payroll, Peachtree, personnel, policies, progress, QuickBooks, reconciling, researching, Sage, strategic ",ACCOUNTANT " LEAD SENIOR GRAPHIC DESIGNER Summary Manage multiple projects, Cross-Channel Marketing, Messaging & Branding Consistency, Visual Communications, Brand Creation & Reinvention, Strategies, Efficiency, Planning, Improvements, Supervise, Development, Evaluation, Sets a high standard for all graphics designers, Implementing to adapt to and develop new techniques, High level of problem solving.Look Development: Using 3dsMax, Maya, Softimage, Vray and Mental ray.3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models.General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering. Highlights Autodesk 3DS Max Autodesk Maya Vray and Mental ray Adobe Photoshop Adobe After Effects Adobe Illustrator Adobe Flash Adobe Lightroom Strong knowledge Joomla (Wordpress) CMS (HTML, Flash) and SEO to Google top 10 positionExperience on a MAC and Windows platform Adobe DreamweaverAdobe FlashArtiosCADZbrushKeynoteMicrosoft OfficePowerPointSolidWorks Accomplishments Designed and implemented a special art project for [Organization Name] . Formulated an inclusive design manual reference guide with more than [Number] design templates. Experience 07/2014 - Current Company Name － City , State Lead Senior Graphic Designer Using 3dsMax, Maya, Softimage, Vray and Mental ray. 3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids. 3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models. General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering. Identified resources needed and assigns individual responsibilities Reviews and enhanced deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed and customized project profitability, and utilization Provided detailed direction to designers Set a high standard for all graphic designers Advised and minimize exposure and risk on project Advanced visualization of packaging Chaired products for best selling brands and companies like: McDonalds, Coca Cola, KFC, Jack Daniels, Kraft Foods, Hershey's, Winchester, Nestle, Blizzard, CVS Pharmacy, Wallgrens, John Deere, Kellog's, United Airlines, Gentelman Jack, Optimum Nutrition, Bayer, SC Johnson, Smirnoff, Miller, Fisher, Off etc. 01/2014 - 07/2014 Company Name － City , State Project Manager Identified resources needed and assigns individual responsibilities Reviews deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed project profitability, and utilization Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers Minimize exposure and risk on project 3D visualization of packaging 3D modeling 3D texturing 3D lighting 3D Animations Web development and graphic design company website Chaired products for best selling brands and companies like: Dunkin Donuts, Sony, American Eagle, Bulova, True, Burt's Bees, Loreal, Gatorade, Herbalife, Hitachi, Algida, Dior, Yankee Candle, Nicki Minaj, Bentley. 09/2013 - 01/2014 Company Name － City , State Graphic Designer Designed and printed online interactive sales and marketing collateral. Created visuals that appeal to leaders in the big data and high-tech world. 07/1995 - 06/2013 Company Name － City , State Creative Director Interacted with Modelers to developcreative concepts and executions of assigned products Possessed solid understanding of the science and market dynamics of assigned products Worked closely with account executives to schedule and monitor all projects Provided accurate time and cost estimates for each tactic Adapted to and develop new techniques Supervision on obtaining the correct colors systems Supervision on packaging designers and engineers Advised client on all technical visual recommendations and/or issues Helped facilitate both the input and creative meetings Assisted in making presentations to client Responsibilities: Staff Development Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers. Education 2005 WSSS COLLEGE in Suwalki － City , State , Poland Master of Arts : Computer Graphics Computer Graphics 2002 WSSS COLLEGE IN SUWALKI － City , State , Poland Bachelor of Arts : Computer Graphics Computer Graphics Skills 3D, 3D Modeling, 3DS Max, Adobe, Adobe After Effects, Adobe Photoshop, automotive, CMS, SC, client, CVS, direction, Dreamweaver, Flash, graphic, HTML, http, Adobe Illustrator, image, Lighting, MAC, market, Maya, mechanical, meetings, Microsoft Office, PowerPoint, Windows platform, modeling, optimization, packaging, painting, Camera, presentations, rendering, selling, Softimage, SolidWorks, Staff Development, Supervision, Web development and graphic design, website ",DESIGNER " JEWELRY CONSULTANT Summary As you will see on my resume, I have the required experience, education, and training you seek in a candidate. In addition, I am a military spouse and have a vast understanding of government regulations, policies, and procedures. I am very competent in managing an organizations financial resources and feel I would be an excellent addition to your company. I would like to thank you for considering my application. I am very excited at the prospect of working for your team. I am available to meet with you at your earliest convenience to discuss the position and my resume. You are welcome to contact me at Excellent customer service, administration, organization, and communications skills *Ability to multi-task, meet deadlines, work independently, or on a team Highlights Microsoft Office Suite;ability to accurately type 40 WPM Experienced volunteer providing animal care at local shelters; bathed, groomed and temperament tested animals for adoptability Experience Jewelry Consultant September 2014 to January 2015 Company Name － City , State Greeted and provided front-line customer service to patrons; assisted with product selection, provided information and made recommendations. Determined customer needs and prepared proposals/products to complete sales. Marketed services and bundled packages; met and/or exceeded corporate sales. Assembled displays and arranged merchandise/accessories as shown in sketches; maintained clean and orderly areas and displays. Performed security/lost prevention procedures in accordance with corporate policies. Examined merchandise and ensured pricing/display accuracy and product functionality. Receptionist and Data Entry Clerk September 2012 to March 2014 Company Name － City , State Provided administrative support to internal and external customers; answered phones, took messages, provided information, and directed individuals/calls to staff members. Prioritized/scheduled daily work operations; effectively managed time and resources. Handled personal data and/or records; ensured integrity of customer account information and sustained compliance with confidentiality and Privacy Act standards. Completely and accurately documented forms and records in accordance with policies. Maintained contact with clients until confirmed delivery of goods; effectively resolved customer concerns at the lowest managerial level. Conducted inventories and ensured asset balance and accountability; labeled inventory and ensured appropriate stock levels were maintained to meet customer demand. Operated a variety of office automation equipment to include multi-line phone system, scanner, copiers, facsimiles, and shredder. Child Care Provider July 2011 to January 2013 Company Name － City , State Provided direct care to children age's birth through age five in family care setting. Planned and conducted effective child development programs to meet the physical, social, emotional, and intellectual needs of individual children. Coordinated age-appropriate play/learning activities aimed at fostering development. Used appropriate child guidance and care giving techniques; detected early signs of distress and redirected behaviors. Led and interacted with children in song, games, finger play, and other activities; helped children develop self-help skills such as serving food, zipping jackets, tying shoes, and hand washing. Prepared snacks and meals using safe food handling procedures and dietary guidelines. Maintained accountability and safety of children at all times; certified in pediatric, infant, and adult CPR. Ensured proper maintenance and sanitation of classroom, toys, and equipment. Experienced working with a variety of personalities and ability levels; skilled at adjusting responses to suit individual needs. Taught children how to redirect negative behavior through feelings identification, compromise, and communication. Education Diploma : General Studies , 2012 Byron P. Steele II High School － City , State General Studies Interests Otero County Animal Control Shelter, Volunteer, Alamogordo, NM 2014 - 2015 Schertz Animal Shelter, Volunteer, Cibolo, TX 2006 - 2014 Future Farmers of America, Member/Volunteer, Cibolo, TX 2009 - 2012 Thespian Club, Member, Cibolo, TX 2008 - 2011 Skills administrative support, balance, CPR, clients, customer service, delivery, forms, inventory, managerial, Microsoft Office Suite, office automation, phone system, copiers, policies, pricing, proposals, safety, sales, scanner, phones, type 40 WPM Additional Information COMMUNITY INVOLVEMENT: Otero County Animal Control Shelter, Volunteer, Alamogordo, NM 2014 - 2015 Schertz Animal Shelter, Volunteer, Cibolo, TX 2006 - 2014 Future Farmers of America, Member/Volunteer, Cibolo, TX 2009 - 2012 Thespian Club, Member, Cibolo, TX 2008 - 2011 ",CONSULTANT " STAFF SERGEANT (E-5), PAVEMENT & CONSTRUCTION EQUIPMENT CRAFTSMAN Summary Solutions-focused, versatile management professional veteran offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 8-year career in the United States Air Force. Effective communicator who quickly masters new roles and technologies to achieve positive results.   Experience Staff Sergeant (E-5), Pavement & Construction Equipment Craftsman 12/2012 to Current Company Name City , State General Project Manager: Managed various projects and necessary personnel, to include but not limited to, removal/replacement of dilapidated asphalt roads, removal/replacement of upheaved concrete sidewalk. Airfield Repair Project Lead : Effectively lead 12 personnel in repairing 267 airfield concrete spalls securing the Air Traffic Control Movement Area for Minot AFB B-52 bombers. Snow Shift Leader : Supervised 15 military and civilian personnel/managed 16 million dollar equipment fleet in clearing 1.8 million square feet of airfield pavements, 76 miles of base roadways, 2.1 million square yards of pavements. Reporting Official : Tasked with writing annual performance reports and biannual feedback reports for 3 personnel as well as promoting compliance with all USAF rules and regulations. Antiterrorism/Force Protection (AT/FP) Barrier Plan Program Manager : Guided 13 equipment operators in hauling/placing 517 vehicle barriers safeguarding 55 mission critical facilities.Overhauled AT/FP Barrier Plan as construction and new facilities altered the layout of Minot AFB. Lock Out Tag Out Manager : Successfully revamped program and trained 53 personnel on proper procedures and regulations. Snow School Instructor : Instructed interdepartmental, annual snow school for up to 56 career-augmented personnel. Trained personnel on proper equipment operating techniques, proper safety protocol and snow removal priorities. Senior Airman (E-4), Electrical Power Production Journeyman 06/2010 to 08/2012 Company Name City , State Project Leader : Led work crews in installing and maintaining all power generation equipment, responsible for $5.2 million in equipment supporting critical facilities for 1 Special Operations Wing, Head Quarters AFSOC and 38 tenant units under direct supervision. Shop Logistic Inventory Manager : Maintained accountability on over 10,000 dollars of essential parts for mission critical generator power production assets. Conducted weekly inventory count and ordered parts as needed. Secured fund availability by reporting shop stock records to leadership, to enable decisions on parts funding. Quality Assurance Program : Managed generator quality assurance program, found and corrected over 25 discrepancies providing oversight for over $650 thousand dollars worth of assets. CPR/AED Instructor : Conducted monthly American Heart Association CPR/AED classes preparing over 300 personnel for contingency. CES Booster Club Member : Organized booster club and volunteered in executing various fundraisers culminating in over 10 thousand dollars for the support of squadron morale events. Senior Airman (E-4), Electrical Power Production Journeyman 01/2011 to 07/2011 Company Name City , State Deployed to Special Operations Central Command at Macdill AFB, FL (Forward deployed to Amman Jordan) Power Production Journeyman : Repaired three generators saving the Special Forces unit 125,000 dollars and preparing the generators for rapid deployment. Relentless work ethic enabled the engineering team to complete over 300 work orders on compound facilities valued at 15.2 million dollars. Awarded Joint Commendation Medal : Facilitated troop movements for 58 high value personnel and installed two generators for the Multi-National exercise Early Victor. Directly contributed to the successful training of Special Forces leadership and teams from three different countries. Airman First Class (E-3), Electrical Power Production Apprentice 06/2007 to 06/2010 Company Name City , State Equipment Operation & Maintenance : Installs, operates and maintains 37 permanently installed/46 mobile generators, including 2.8 Mega Watt power plant. Provides comprehensive customer training of emergency generator operations and automatic transfer panels (ATP). Performs preventive maintenance inspections on ATPs, aircraft arresting systems (AAS) and Barrier Arresting Kits. Valuable member of Prime Base Engineer Emergency Force team and AEF Enabler; worldwide deployable. Safety Program Monitor : Monitored shops safety program; completed and corrected spot inspections. Zero wing safety inspection right ups Airman First Class (E-3), Electrical Power Production Apprentice 06/2008 to 01/2009 Company Name City , State Electrical Power Production Apprentice : Maintained 277 generators with automatic transfer panels and seven Aircraft Arresting Systems valued at $16 million dollars in critical equipment. Critical member of construction and install of two permanent BAK-12 systems valued $2 million dollars while eliminating $36 thousand dollars contractor costs. Airman Basic (E-1), Basic Military Training & Electrical Power Production Technical Training 01/2007 to 06/2007 Company Name City , State Electrical Power Production Apprentice :Developed basic knowledge of: Installing, operating, and modifying electrical generators, power production plants and equipment, and aircraft arresting systems. Skills Generator Operation & Maintenance Skills including Automatic Transfer Switches and Aircraft Arresting Systems   Extensive knowledge of equipment operation including: Ability to troubleshoot and fix generators of all brands and sizes Advanced capability to install generators automatic transfer panels and Aircraft Arresting Systems Great skill in tracing circuits to figure out solutions for electronic problems. Ability to figure out load bearing equipment for the right generator size.   Equipment Operation & Maintenance Skills with extensive knowledge of equipment operation including:   Airfield Front Mounted Rollover Plow Duel Drum Steel Wheel Roller Sheep's Foot Roller Airfield Front Mounted Snow Blower Dump Truck-Single Drum Steel Wheel Roller Airfield 18' Front Mounted Snow Removal Broom Excavator-Skid steer Loader w/ Attachments Airfield 20' Front Mounted Snow Removal Plow Grader Street Sweeper Backhoe Loader Industrial Tractor Trencher Bulldozer Pneumatic Roller Water Truck Crane-Scoop Loader Rigid Pavement Installation & Repair Skills   Extensive knowledge of concrete operations from start to finish including:   Excavation of existing material and/or degraded concrete Laying subgrade and base course with proper compaction techniques Setting aluminum forms (both rigid and flexible)/setting wood forms -Preparing to pour and pouring concrete Finishing concrete with a full range of hand and power tools Landscaping the surrounding area and cleaning the work site Flexible Pavement Installation & Repair Skills   Extensive knowledge of asphalt operations from start to finish including : Removing degraded asphalt and/or existing material Preparing subgrade and base course. Paving with hot mix via paver/grader/by hand Paving with cold mix Rolling with both pneumatic tire rollers and steel wheel rollers. Landscaping the surrounding area and cleaning the work site Snow Removal Operations. Extensive knowledge of snow removal operations including: Snow removal from active airfields to ensure safety of all incoming and outgoing flights. Providing snow removal from parking lots and neighborhoods to ensure safe travel for 11.6 thousand base personnel.   Communication Skills   Excellent leadership ability and overall group instruction Project estimation and planning aptitude Excellent public speaking ability Superior technical writing capability Program design and management Education Associate of Applied Science : Construction Technology 2014 Community College of the Air Force City , State   Airman Leadership School, ( Commandant Award Winner)   Minot AFB, ND Feb 2013 - March 2013 Classes included Leadership & Management, Managerial Communications, Military Studies, and Total Quality Management. Awarded Commandant Award for outstanding leadership ability . Civil Engineering Silver Flag Training Program   Tyndall AFB, FL April 2014 Tasked with airfield damage repair during a week-long field exercise to simulate establishing and running a fully operational base in a contingency environment. Pavement & Construction Equipment Career Development Course , Minot AFB, ND December 2012 – Feb 2013 Career Development Courses are designed to improve upon the basic skill and knowledge learned during Technical Training across a wide spectrum of subjects pertaining to the Pavement & Construction Equipment career field. Pavement & Construction Equipment Technical Training   Ft. Leonard Wood, MO September 2008 - April 2009 Developed initial equipment operation & pavement implementation skills, and cultivated knowledge in chosen career field. Associate of Applied Science : Electrical and Mechanical Technology 2014 Community College of the Air Force City , State Troubleshooting Electrical Power Generation Equipment Course   Sheppard AFB, TX September 2009 This program covers the advanced fundamentals of troubleshooting and tracing circuits in all power generation equipment. Contingency Power Generation and Force Bedown Course   Sheppard AFB, TX December 2011 This program covers all contingency generator and power plant operations in a deployed environment. Electrical Power Production Career Development Course   Hickam AFB, HI July 2007– July2008 Career Development Courses are designed to improve upon the basic skill and knowledge learned during technical training across a wide spectrum of subjects pertaining to the career field. Electrical Power Production Technical Training Sheppard AFB, TX March 2007 - June 2007 Developed initial equipment operation & pavement implementation skills, and cultivated knowledge in chosen career field. Basic Military Training Lackland AFB TX January 2007 – March 2007 Learned foundation of military culture, military bearing, discipline and USAF history. Awards 1. Joint Service Commendation Medal 2. Air Force Achievement Medal 3. 2 Meritorious Unit Awards 4. 2 Air Force Outstanding Unit Awards 5 . 2 Air Force Good Conduct Medals 6 . National Defense Service Medal 7 . Iraq Campaign Medal 8 . Global War on Terrorism Service Medal 9 . Air Force Overseas Ribbon Short 10 . Air Force Overseas Ribbon Long 11 . Air Force Expeditionary Service Ribbon with Gold Border 12 . Air Force Longevity Service 13 . USAF NCO PME Graduate Ribbon 14 . Small Arms Expert Marksmanship Ribbon (Rifle) 15 . AF Training Ribbon ",CONSTRUCTION " HR PERSONNEL ASSISTANT Summary I am a U.S. citizen who is authorized to work in the US for any employer. I have worked 8 years as an Office Clerk, 2 years as a Student Intern/Office Assistant, and 4 years as a Contractor. I am applying for the Data Entry Clerk position (Advert ID# 224278 Advert ID# 224278). My skills and experiences include: Administrative Support, Auditing, File Management, Meeting Facilitation, Office Materials Management, & Inventory Management. Highlights COMPUTER SKILLS: Microsoft Word, MS Excel, MS Outlook, MS PowerPoint, PeopleSoft. TYPING SKILLS: 40-60 WPM. ADDITIONAL SKILLS: Administrative Support, Auditing, Clerical, Copy, Customer Service, Data Entry, Delivery, Documentation, Fax, File Management, Letters, Meeting Facilitation, Organizational Skills, Proofreading, Receptionist, Research, Scanning, Scheduling, Secretarial, Telephone Skills, Office Equipment Maintenance, and Inventory Management. Experience Company Name City , State HR Personnel Assistant 03/2013 to 04/2014 Supported human resources staff with new hire orientations and monthly departmental meetings. Entered updated personnel and subcontractor data into a central database. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional employee data. Composed and drafted all outgoing correspondence and reports for managers. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained Heavy Filing of HR Personnel Action Forms to include new hire letters, awards, certifications and promotions, providing a stronger framework for consistency and detail. Assisted Senior Personnel supervisors in Coordinating and conducted new hire pre-interviews. Developed and maintained an internal new hire filing system. Received, maintained and filed appropriate paperwork as back up for all HR Office transactions. Typed memorandums, forms, and letters using software applications to complete HR office assignments and projects given on a regular basis. Utilized and Navigated PeopleSoft (HRS) to input, manage and research data. Operated fax and copy machines to complete tasks as needed. Initiated and maintained email correspondence with teachers, principals, VPs, and other members of NPS regarding personal ID information, teaching background & certification info, and criminal history clearance. Company Name City , State Assistant Store Clerk 05/2011 to 01/2012 Selling merchandise and providing customer services for patrons. Monitoring patrons to assist the store in loss and theft prevention. Restocking shelves. Improving data maintenance of produce inventory. Maintaining the appearance of the store. Assisting with maintenance of produce inventory Company Name City , State Office Clerk/ Federal Contractor 06/2008 to 10/2009 Checking and validating Retirement & NRC files in NFTS and CIS systems. Calling Applicant to Counter Window to Sign Certificate. Completing File Maintenance of Riders, Mergers, and Certificates. Finishing and documenting 3-Box Audit for Weekly Systems Update. Filing of FBI background report on Applicants. Assign scheduled appointments to appointed legal officers. Clerical Reception of Scheduled Applicants. Auditing Confidential Department Files. Composing & Mailing out appointment letters. Finalizing Pick list Printouts for Examinations/Cases. Completing NFTS Data Systems updates. Performing Clerical tasks regarding Naturalization ceremonies, including: A. Scheduling, Preparing, and Distribution of Certificates. B. Retrieval of Documentation from Applicants. Using Computer Terminal to update DHS Automated Systems. Providing Administrative Support in Processing. Performing Daily tasks of filing, recording, copying, and maintaining records. Company Name City , State Office Clerk/Federal Contractor 07/2005 to 01/2007 Performing Data Entry of Legal Documents and Court Case Dates. Mail Clerk and Online Mail Information Updating Setting Schedules for Staff or Private Meetings Filing and Faxing of Confidential Court Documents Metering outgoing and stamping incoming mail Reestablishing protocols for office supplies storage and maintenance Providing clerical support to Office administrators & Managers. Education Bachelor's of Arts : Political Science and Law 2007 Montclair State University , City , State , US Bachelor's of Arts Degree in Political Science and Law Montclair State University - Upper Montclair, NJ 1998 to 2007 High School Diploma 1998 Our Lady of Good Counsel High School , City , State , US High School Diploma Our Lady of Good Counsel High School - Newark, NJ 1995 to 1998 Skills Filing, Clerk, Maintenance, Clerical, Office Clerk, Clerical Support, Data Entry, Faxing, Incoming Mail, Legal Documents, Mail Clerk, Office Supplies, Stamping, Administrative Support, Audit, Auditing, Cases, Copying, Documentation, Documenting, Fbi, File, Finishing, Nrc, Scheduling, Basis, Correspondence, Database, Hr, Human Resources, Peoplesoft, Teaching, Inventory, 60 Wpm, Customer Service, Equipment Maintenance, Excel, File Management, Materials Management, Microsoft Word, Ms Excel, Ms Outlook, Ms Powerpoint, Office Assistant, Organizational Skills, Outlook, Powerpoint, Proofreading, Receptionist, Retail Sales, Scanning, Secretarial, Telephone, Telephone Skills, Typing, Word ",HR " SOFTWARE ENGINEERING CO-OP Summary Highly skilled and Accomplished computer software specialist with more than 7+ years of technical experience in programming development across multiple platforms, software design, development and integration. Advanced knowledge of MySQL, CSS, C++ with expertise in all aspects of the software development life cycle, including requirements analysis, design, development and production support. Experienced Software Developer dedicated to constantly improving tools and infrastructure to maximize productivity, minimize system downtime and quickly respond to the changing needs of the business which does not exclude an intensive background in develop, testing, and debugging code, designing interfaces, and administrating systems and networks. Tenacious hard worker, self-directed and motivated, great leadership skills, able to work as a team, and adaptable to a quick changing technical environment. Highlights MySQL, PostgreSQL, SQLite, NoSQL, LevelDB Programming Languages: C, C++, Perl, PHP, Python, Go, JavaScript, Bash, SQL, Visual Basic, .NET Other Languages: CSS, HTML, XML, Markdown, Regular expression, SASS Operating Systems: Linux, Unix Tools: Netbeans, Vim, Visual Studio, MS Visio, MS Access, Wordpress, Git, Google Analytics, Docker, Microsoft Office package Strengths include: Full life software life cycle development expert Programming and designing Software testing / Troubleshooting / Advance critical thinking Database & Object oriented development Website design & development & software engineering Object oriented development Work History_______________________________________________________ Full Stack Engineer LogonTutor LLC - Cincinnati, OH Design and implement an ecommerce website (in PHP) using MVC and OOP Integrate 3rd party tools in PHP using XML API such as Authorized.net (for charging credit cards), an online whiteboard, and Paypal Create an admin page (in PHP) that tracks user's browsing history, incomplete registrations, user's clicks from custom links, and user's communication exchange Write command line scripts in Bash to automate system administration tasks such as database backup and website deployment Mar. 2012 - Present Project Manager Seeketh.org Senior Project - Cincinnati, OH Managed a team of students in the implementation of an information retrieval system (in PHP) that searched the bible using natural language processing Experience Software Engineering Co-op 03/2010 to 12/2010 Company Name City , State Wrote a Perl script that scanned a file directory tree and converted every file (proprietary file format) into an Excel compatible CSV format. Designed an algorithm in Visual Basic to identify and make changes to the bad sectors in the data. Education Bachelor of Science : Electrical Engineering Jun. 2013 University of Cincinnati City , State Electrical Engineering 3.1/4.0 Present Affiliations___________________________________________ _______ *Treasurer, Young People Union City , State Member, Emerging Ethnic Engineering Program Certifications Awarded by University of Cincinnati School of Electronic and Computing Systems the ""Outstanding Senior Design Project Award"" Sep. 2012 - Jun. 2013 Component Engineering Co-op L3 Communications CE - Mason, OH Parsed and manipulated data relating to electrical components Updated the company's intranet pages Mar. 2011 - Jun. 2011 Skills .NET, API, automate, backup, Bash, C, C++, credit, critical thinking, CSS, Database, designing, ecommerce, Engineer, XML, Google Analytics, HTML, PHP, JavaScript, Linux, MS Access, Excel, exchange, Microsoft Office package, MVC, MySQL, natural language processing, NoSQL, Object oriented, OOP, Operating Systems, page, Perl, PostgreSQL, Programming, Python, scripts, script, software engineering, Software testing, SQL, system administration, Troubleshooting, Unix, Visio, Visual Basic, Visual Studio, Website design & development, website ",AVIATION " LEAD UX/UI DESIGNER Executive Profile Insightful, UX/UI Designer with experience in both Agile and Waterfall environments. Adept at distilling abstract concepts into solid, elegant, defined web and mobile applications. Seeking position with the chance to develop a company's creative direction. Review of my work can be found on http://www.krop.com/mikal-ali/ Skill Highlights Adobe Creative Suite Target Process HTML/CSS Leadership/communication skills Product development Self-motivated User-centered design Design, layout and typography Wire-framing Axure Sketch Fireworks Illustrator Small business development Project management Interactive prototypes Heuristic evaluation Style-Guide Creation Professional Experience Lead UX/UI Designer Sep 2014 to Jun 2016 Company Name － City , State Lead UX/UI designer at Diligent an industry leader in secure document management software. Primary role included lead for two web applications Diligent s Client Provisioning Portal and Client Management Portal. The provisioning web application portal is used by Diligent's account managers to set up new clients.  My tasks were to successfully design set up client companies with unique settings, permissions and bulk licensing procurement. The Client Application Portal is designed to be used by the client company's administrators to manage users. The app featured, bulk and singular user on-boarding, license management and cunsumtion, locking and resetting users, auditing and login methods for both local and active directory users. I work in an Agile work enviorment with  two week sprint cycles Manage stories via Target Process Establish best practice usability and maintained patterns of experience and brand Daily Collaboration with Designers, Scrum Master, BA, DEV, QA and PO across two products. Accountable for maintaining brand - via click through comps and style-guides Recently working on mobile IOS conversions Initialed weekly sketch and collaboration sessions with team to better understand and incorporate a variety of perspectives on flows and task completion. Consistently adhered to all sprint delivery schedules and deadlines. Features and Site Prototypes were created using Axure, XD, Photoshop and or Illustrator. Axure used for navigation prototype click throughs and flow charts. Senior UX/UI Designer May 2014 to Sep 2014 Company Name － City , State The objective at LPL was to redesign many antiquated stock brokerage software.  Extensive research and collaboration with product experts for the redesign of an application that connects brokers and SCC compliance with the ability to communicate with clients online. Senior UX/UI Designer Sep 2012 to May 2014 Company Name － City , State Redesigned General Motors Protection Plan (GMPP) website, that generally compared coverage plans. GMPP insurance protects approximately 1.6 million clients throughout the United States. Primary role includes visual - interactive design design and associated rules and implementation of site-wide styles and functionality according to brand and business requirements. Senior UX/UI Designer for Ally's new insurance lines of business which included QPS, BCD, Reinsurance, OSS and Claims website application, responsible for interactive sketch sessions, final design assets and ensuring that overall design efforts meet Ally's BDG forward brand standards. Collaboration and information gathering with business owners across multiple LOBs as well as collaborating via sketch with assigned Information Architect (IAs). Leverage existing assets to build the user experience (UX) and create interactive user interfaces (UI). Style Guide inclusion and updates for both web and tablet styles. Create a hybrid Ally style for insurance products. Create reports and pattern identifiers for responsive site redesign for transition from desktop to tablet and phone experience. Internal application re-branding. Redesign iterations of Auto Home Page Usability lab testing. Concept sketching, wire-frames and prototyping. Design Ally's first Auto Dealer Tablet Application that allows F&I managers to sell Vehicle Service Contract (VSC) products. The application also serves to streamline the Quote Print Submit objectives for every vehicle service contract purchased via auto dealers. Mobile iconography. Truncate a 250 page BRD and condensed it into an easy to read format with an info graphic, which allowed new and existing team members to effectively get up to speed on stages of a complex process. Features and Site Prototypes were created using Axure, Sketch and or Illustrator. Axure used for producing clay models of navigation based on BRD's. Owner/Excecutive Director Jul 1999 to Jul 2012 Company Name － City , State As creative director, worked with both designers and coders insuring our own in-house quality standards and client satisfaction throughout the process; UX/UI Consulting and application, Logo/Brand Design, Interactive website development, Banner Creation, Social Media Integration, etc. Designed new and redesigned existing 2.0 applications and website marketing portals. Involved in search engine optimization and creative end to end business solutions. Gathered requirements from stakeholders to establish overall site objectives and special functionality. Analyzed business and user needs, translated requirements into a user centered design strategy, and presented high fidelity comps for client approval. Created wireframes, prototypes, screen mockups, and user interface (UI) design that effectively integrated customer and business needs, and bolstered customer experience. Managed projects (full lifecycle) to drive creative direction; working with designers and coders to ensure in-house quality standards, products were integrated with social media, and client satisfaction throughout the process. Created, conceptualized, and communicated project objectives to clients and design staff. Hands-on usability testing. Interactive Designer/Consultant Jul 1998 to Jul 1999 Company Name － City , State Designed and built an in-house multimedia/interactive website design portal for internal small business units. Analyzed existing software to ensure new design was aligned with standards. Designed and developed interactive ads and user interfaces (UI) for maximum impact on pending business ventures and IBM internal small business units. Small focus group testing. HTML, Tables, Adobe Fireworks. Trained a team of 4 to maintain multimedia banner ads. Creative Director Jan 1996 to Aug 1998 Company Name － City , State As Creative Director, hands-on interactive design, brand and usability of web sites for Flyinthesoup and The Sauce. Gathered requirements from stakeholders, analyzed business and user needs, and translated requirements into a user centered design. Created and supported user experience (UX) screens. The Sauce worked to get to restaurateurs to use palm pilots to take orders in place of traditional pencil/pad. Flyinthesoup: designed highly interactive user interface (UI), user experience UX), and branding for this website portal where restaurant service workers could upload resumes and discuss the industry in a general forum. The portal provided The Sauce's clients access to the uploaded resumes and connected them with potential new employees. Conducted UX / usability tests and managed in-house programmers and DBA to build out the backend. Creative Director Jan 1993 to Jan 1996 Company Name － City , State Created and co-founded Sidestreet Greetings, a high quality line for an international niche market. Created over 30 Christmas card box sets as well as over 70 every day cards. Featured in Inc. Magazine, Entrepreneur Magazine, Biz Magazine and many others for capturing a niche and the quality of the line. Commissioned by Hallmark Cards Inc. to license a Valentine's Day line which included over 80 designs, branded with Sidestreet Greetings. Created a Property line named SisterSista and licensed to Sunrise Greeting later founded InterArt, that featured 30 everyday humor cards. InterArt was later purchased by Hallmark Cards. Created a line SisterSista that was purchased by InterArt as an everyday card line. InterArt was subsequently purchased by Hallmark Cards. Licensed designs to Milar Balloon Company for Holiday brands. Brand Creation. Business operations and strategy planning. Focus Group testing. Creative Direction. Product line Creation. Product Management. Designer 3 / Illustrator May 1983 to Jan 1993 Company Name － City , State Created illustrations for posters, pop, scratcher tickets, spot illustrations, story-. boarding, commercial concepts and presentations for a variety of major restaurant,. retail, and state government clients, including: Sonics, Blockbuster, Sprint,. McDonald's, Einstein Brothers, Missouri Lottery, and State Travel Government. Core Accomplishments Board Member: http://www.aiga.org/ On the Board of Directors of AIGA ""Charlotte"" Chapter as Web Director. Project Owner: Initiated GrandPrizeCentral which resulted in a Major redesign campaign, and application around ""Punch The Monkey"" The Internet's first hyper successful banner ad campaign .  The online game portal featured played games for prizes and cash. Project Owner: Launched and managed the building of HostPaks an online application that built  HTML websites with no skill requirements. Oversaw the application across many development teams around the world across multiple disciplines. Education Associates Degree Colorado Institute of Art － City , State In Progress , Advertising Design Communication Media Denver University － City , State Advertising Design Communication Media In progress , English, Advertising Kansas University － City , State , US Skills Adobe, ads, branding, Business operations, business solutions, Concept, Consulting, Creative Direction, Creative Director, Entrepreneur, Fireworks, Graphic, UX, HTML, interactive design, lab testing, Logo, marketing, multimedia, Page, pencil, posters, presentations, Product Management, prototyping, quality, search engine optimization, sketching, strategy, strategy planning, phone, usability testing, user interface, user interface (UI) design, website design, website development, website, web sites, advanced problem-solving ",DESIGNER " COLOR CONSULTANT Summary Adaptable and ambitious administrative professional with 5+ years experience in accounting and finance, real estate, as well as customer service.  Experience November 2016 to Current Company Name City , State Color Consultant Sephora is one of the largest cosmetic retailers world wide. As a Color Consultant my daily responsibilities include: Achieving the stores daily sales goal by assisting clients with their product purchases. Analyzing skin condition and make appropriate product recommendations. Working as a team with colleagues and participating in weekly competitions/games, themes, etc. Stocking shelves, supplies, and organizing displays. Developing positive customer relationships through friendly greetings and excellent service. June 2012 to September 2016 Company Name City , State Office Manager McHugh CPA Group is a family owned accounting office located in Atlanta, GA. Microsoft proficency, meticulous attention to detail, strong problem solving, and customer service were required skills needed as an Office Manager. Daily responsibilities: Preperation of tax returns, E-filing, and POA's (Power of Attorney). Managed accounts payable/recievable. Oversaw inventory and office supply purchases. Helped distribute employee notices and mail around the office. Performed complex general accounting functions, including preperation of journal entries, account analysis, and balance sheet reconciliations. Screened applicant resumes and coordinated both phone and in-person interviews. March 2011 to July 2012 Company Name City , State Receptionist  Worked for RE/MAX as an entry level receptionist. Daily responsibilities included:  Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events. Managed office supplies, vendors, organization, and up keep. Coordinated, scheduled, and arranged meeting and travel calendars, including business and social events. Opened and properly distributed incoming mail. Directed guests and routed deliveries and courier services. Education May 2010 Norwich Free Academy City , State High school Skills Excellent communication skills Articulate and well-spoken Accurate and detailed Microsoft Office profiency Social media knowledge Team building Invoice rocessing Strong client relations ",CONSULTANT " CERTIFIED NURSE ASSISTANT Professional Summary I am a motivated individual with highly effective communication skills as well as a level-headed health professional who remains calm and effective in extremely difficult and stressful situations.   I am seeking a job in the Medical field in a Clinical position that will enable me to grow as a knowledgeable professional and enhance my current abilities.  Skills General Administrative Experienced in handling escalated phone calls Ability to operate multi line phone system Front Office knowledge/General reception skills Proficient in scheduling appointments/ Collecting Copays/ Verifying insurance  eligibility /Consent forms Experience in Epic (EMR system)  Proficient in patient-focused care Efficient and reliable team player Core Competencies: Excellent telephone etiquettes Skilled in handling multiple tasks and working under pressure Quick learner Customer Service Assistance and Quality Assurance experience Knowledge of medical terminology, medical billing coding  Creative and strong problem solver Exceptional communication skills MS Windows proficient Medical terminology knowledge Work History Certified Nurse Assistant , 04/2009 to 10/2012 Company Name – City , State Identifies/responds to critical changes in patients and reports to RN/LVN. Repositions patient for maximum comfort & hygiene measures and gives general hygiene to patients. Obtains patients self-report of pain when taking vital signs and reports to nurse. Charts vital signs in graphic. Observes patient for signs of discomfort. Makes frequent rounds, answers call lights. Reports changes in condition/behavior of patient. Prepares room for admission/transfer/discharge. Box Office Aide 1. Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Responded appropriately to the physical, emotional and developmental needs of patients. Obtained information about clients' medical history, drug history, complaints and allergies. Provided pre- and post-operative care. Maintained a clean, healthy and safe environment. Performed clerical duties, such as word processing, data entry, answering phones and filing. Maintained sanitary residents' and program rooms. Performed procedures and uses equipment as delegated by a licensed professional, including blood draws and EKGs. Documents objective data and routine aspects of patient care. Reported any unusual circumstances in the patients' condition or environment. Collects patient specimens and data, including vital signs, input/output and other delegated measurements. Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness. Provided a comforting and soothing environment. Took advantage of opportunities for continuing education, quality assurance and performance improvement activities. Monitored expiration of medical supplies and medications. Monitored expiration of medical supplies and medications. Box Office Aid , 01/2007 to 08/2011 Company Name – City , State Alphabetical filing. Answer phone calls regarding performances and ticketing. Assist customers with questions during performances. Office duties such as copying papers, faxing, and packaging mail. Telephone Interviewer. Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Operated a POS system to itemize and complete an average of [number] customer purchases. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Telephone Interviewer , 09/2005 to 05/2006 Company Name – City , State Survey Interviewer for Bank of America and Scion. Administer questionnaire as written and record responses verbatim into a computer. Entered data into databases in a timely and accurate manner. Obtained and scanned documentation and entered into the database. Produced monthly reports using advanced Excel spreadsheet functions. Reviewed medical records for completeness and filed records in alphabetic and numeric order. Organized forms, made photocopies, filed records and prepared correspondence and reports. Reviewed and updated client correspondence files and scheduling database. Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review. Properly calibrated and adjusted malfunctioning equipment to ensure precise test results. Education Diploma : Medical Assisting , 2012 Downey Adult School - City , State Medical Terminology                                                             Basic billing.                                                                          CPT and ICD-9 Coding.                                                          Blood draws/Venipuncture                                                    Sterilization by autoclaving Coursework in Laboratory Equipment Calibration Certified Nurse Assistant/Medical Core Program : 12 2011 Cypress College - City , State General Education for pre-requisites for Nursing Program. Medical Assistant Diploma Certified Nurse Assistant (expires April, 2013) American Heart Association Healthcare Provider (BLS) for CPR and AED (expires July, 2014) Nonviolent Crisis Intervention (CPI) (expires December, 2013) HIPAA/OSHA Compliant Microsoft Word 2007/Keyboarding 37wpm : N. Orange County Regional Occupational Program  Certified Nurse Assistant/Medical Core Program      Medical Terminology. Medical Abbreviations. Knowledge of Body Systems/ Basic Anatomy and Physiology. Certifications Medical Assistant Diploma Certified Nurse Assistant   American Heart Association Healthcare Provider (BLS) for CPR and AED  Nonviolent Crisis Intervention (CPI) HIPAA/OSHA Diploma  Skills Basic, billing, Charts, CA, copying, CPI, CPR, CPT, faxing, filing, graphic, ICD-9, Keyboarding, Medical Terminology, mail, Office, Microsoft Word, Nursing, packaging, Coding, Telephone, phone, written Additional Information ADDITIONAL INFORMATION Available for all shifts, extended hours and weekend assignments. ",ARTS " MANAGER OF FINANCE Professional Summary Highly motivated individual with demonstrated proficiency in listening to clients needs, and formulating the tactical plan to achieve the best results for all parties involved. Constantly explores new and challenging opportunities to further elevate client loyalty and boost revenues. Known for honesty, integrity and a genuine passion for setting and achieving goals for self, while helping others attain theirs. Superior interpersonal dynamics interface seamlessly with others from all levels, backgrounds and cultures. Respected for maintaining a professional and positive demeanor. Career Achievements Quickly recognized financial instability within the company. Immediately identified the cause and formulated a plan that successfully resulted in the avoidance of bankruptcy which showed the stability needed to acquire an additional million dollars from investors. Finance and Operations Director for a multi million dollar premium finance company as well as agent within the parent company, simultaneously. Developed professional partnerships through interpersonal skills, integrity and honesty. Successfully obtained licenses through the state of North Carolina allowing me to become an Insurance agent for Property and Casualty for home and auto. Developed and streamlined a system of ""checks and balances"" to ensure proper resolution of financial situations, resulting in a 95% return of premium after cancellation. Trained 27 agents on standard operations and ethical practices to ensure professional service that proved successful in the overall growth and financial stability of the company. Qualification Highlights Intermediate level profiency with Microsoft Office, Advanced with FinanceMaster and Jenesis software, both Financial and Client support databases. Outstanding ability to multi-task while working two separate software programs, provide technical support for both programs and maintain a website with ease, still providing excellent customer service to Clients on the phone and in the office. Reputed as a competent trouble shooter. Clients were confident that issues would be thoroughly investigated and resolved. Recognized as expert in client networking, as well as building and fostering long-term business relationships. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. Strengthened the reputation of Insurance Payment Center and Johnson Insurance Management for quality personal service to increase referrals. Skills Work History Manager of Finance , 01/2008 to 01/2012 Company Name – City , State Developing crucial business relations for the success of the company. Balancing relationships between clients and company's. Provide technical and website support for clients, agents and company's. Maintenance of 5000 active accounts, as well as 300 accounts currently in collections. Assisted with accounts payable/receivable. Utilized and maintained two client databases, websites. Responsible for processing notices and invoices. Currently process more than $75,000 in customer payments weekly plus an additional $20,000 in company refunds, and process $40,000 in financing for new accounts, assuring that customers are in good credit standing with IPC. Collecting on more then 40% of bad debts weekly, which is up 95% since taking over the Director of Financing Position. Provide financing for more then 27 agents which work in 9 offices spread throughout North Carolina. Daily, weekly and monthly balancing of 5000 accounts and verification of funds received and delivered from all 9 agencies. Personally communicated with 17 different insurance companies, assuring them that polices and procedures are followed and in conjunction with ours. Consistently work with state regulations to make sure that laws pertaining to customer relations and national guidelines responsible for ethical insurance transactions are practiced daily to assure the correct treatment of clients. Daily managing of the office and client services to nullify conflict when dealing with accounts and past due payments or cancelled accounts. Developed client memos dealing with increases in payments, collections, and contract errors. Wrote policies and procedures pertaining to the daily operations for financing and the proper process on how to collect bad debt effectively for agents to follow. Trained a trusted agent within the parent company on the rules and regulations for financing to assure a secondary set of checks and balances was in place. Insurance Agent , 01/2009 to 01/2011 Company Name – City , State Writing insurance policy's for home and auto coverage. Liaison for clients and 17 insurance companies. Processing claims and new business applications. Training new agents on state and federal regulations. Provided accountability and corrections for agent errors company wide. Highly recognized by companies as support to troubleshoot and correct complicated agent errors and sought by clients for further explanation of their insurance policies. Ability to maintain multiple accounts simultaneously assuring good standing and proper support. On a monthly basis, created more than 80 new accounts resulting in an increase of more than $40,000 of revenue. Owner requested my assistance to build new relations and rebuild current client relations due to lack of customer service from previous agents. Grocery Manager , 01/2007 to 01/2008 Company Name – City , State Ensure excellence in customer service, Review of operating and financial reports to determine the status of the store relative to budgeted sales, expenses and payroll. Associate management and development, Associate training and evaluations. Responsible for Ordering, Maintaining inventory, developed and implemented plans of action to reduce overhead expenses and loss, Merchandising to ensure an increase in profits and conducted formal ""store walks"" to ensure optimum store conditions, product quality, freshness, availability while completing documentation in accordance with Foodlions standard practice guidelines. Manager , 01/2004 to 01/2007 Company Name – City , State Ensured a high level of customer service through staff development, increasing employee morale and retention, leading my staff of 30 by example. Scheduling and financial review. Monitored compliance with health and fire regulations regarding food preparation, serving and building maintenance. Organized and directed staff training, resolved personnel issues, hired new staff, and evaluated employee performance. Monitored food preparation, size of portions, garnishing and presentation of food to ensure food is prepared and presented to highest quality and satisfaction. Investigated and resolved complaints regarding food quality and service. Assisted with planning menus and food preparations based on anticipated number of guests, palatability, popularity, and costs. Assisted with creating specialty dishes for daily specials. Kept records required by government agencies regarding sanitation and food subsidies where indicated. Bartending, coordinating special events for large parties and catering. Education Bachelor of Science : Organizational Management , 1 2016 Charleston Southern University - City , State Organizational Management Currently enrolled in the CAPs online program North Carolina license, Casualty Insurance North Carolina license, Property Insurance 2009 Charlotte, NC Certification, Store management and operations 2007 Foodlion Management Wadesboro, NC Certification, Restaurant management and Operations 2004 Jocks and Jills Sports restaurant Charlotte, NC Associate of Science : 1 2009 City , State Information Technology Certification, Medical Assistant 1995 : South Piedmont Community College - City , State American Career College - City , State GPA: with top honors. with top honors. South Carolina license, property and casualty 2011 Accomplishments Non resident licenses Charleston, SC Affiliations North Carolina Department of Insurance North Carolina Chamber of Commerce Association of Agents in North Carolina South Carolina Department of Insurance So we need to fix the way the name is laid out We need to refine the verbiage. Set all words to past tense. cant use currently you aren't doing it now) Bullet information Keep info direct and forget words that embellish or leave to interpretation. Skills accounts payable, credit, client, clients, client relations, customer relations, customer service, databases, documentation, special events, Financing, financial, funds, government, Information Technology, Insurance, inventory, Director, managing, Merchandising, office, payroll, personnel, policies, quality, sales, Scheduling, staff development, staff training, troubleshoot, website, websites ",FINANCE " OWNER/PRINCIPLE CONSULTANT Executive Profile Education and project management consultant with a career path that emphasizes strategy and development. Throughout my career, my passion has been supporting high-level influencer's in educational and youth-serving non-profit organizations in both strategic and tactical decision-making. I have worked in high-performance and high impact educational organizations for 15 years. I am an effective motivator and results oriented leader with a passion for excellence and working with diverse individuals. I have superior cross-functional and remote team communication skills, and am committed to follow through on all challenges for ultimate organization success. Skill Highlights Project Management Social Entrepreneurship Service Quality Improvement Budgeting Change Management Facilitation, Training, and Instructional Design Hard-worker Fast Learner Business and Strategic Planning Cultural Competency Knowledge Management Systems Design and Implementation Core Accomplishments US Army Veteran. Logistics and Supply Specialist. Honorably Discharged. Scrum Agile Expert Certified. Understands Agile philosophy and practices including Scrum, Kanban, DSDM, Crystal, XP, and FDD; Has a working knowledge of the various Agile and Lean project management methodologies; Has ability to compare and choose which methodology would be appropriate in a given situation. PMP. Application in process. Professional Experience Owner/Principle Consultant May 2013 to Current Company Name － City , State Manages a portfolio of higher education, youth and family-serving non-profit clients. Provides development, IT strategy and knowledge management systems consultation, advice and implementation. Provides operational workflow support, project planning, project management, management training, and technical writing of grant proposals, reports, press kits and master economic development plans. Continuing Education Instructor Jan 2013 to Jun 2015 Company Name － City , State Consistently receives high evaluation ratings by CT State Employees and professional students for personal leadership and productivity courses. Provides instruction in Traditional and Waterfall Project Management methods. Uses ADDIE instructional design method to roll out continuing education courses that meet the needs of adult learners. Project Manager Jun 2005 to Nov 2011 Company Name － City , State Developed and directed 6-year $1.225 million grant program designed to teach library and IT staff at 25 colleges and universities skills consistent with meeting needs of 21st century learners. Led team of project staff and a consultant to design a sustainable business model for grant partner organization. Conducted business planning activities. Facilitated strategy sessions with high-level directors and influencer's across multiple educational organizations. Developed financial models. Managed both on location and remote grant project staff. Developed communication plans. Oversaw project team tasks and schedule. Managed vendors. Implemented dashboard task and resource management system. Administered, managed and successfully closed grant program budget. Managed estimated versus actual budget. Reviewed and edited budget reports in collaboration with Financial Specialist. Submitted reports and final deliverables aligned with sponsor requirements. Developed training program for IT and Library staff in digital preservation tools and techniques. Traveled to partner institutions to provide workflow support and acquire resources in support of local institutional preservation program implementation. Designed quality management plan. Reviewed project quality based on plan requirements. Assistant Librarian to Director of Distributed Learning Aug 2001 to Jun 2005 Company Name － City , State Researched effective delivery models for consultation services, including marketing, production, intellectual property, and service quality evaluation methods in support of DCAPS. Prepared background reports, summaries, and documentation for Director of Distributed Learning. Designed and managed 6-week intensive summer youth educational program. Education Course , Management Consulting 2008 Cornell University Johnson School of Management － City , State Course , Financial Accounting 2007 Cornell University Johnson School of Management － City , State MLIS , Library and Information Science 2001 University of Pittsburgh － City , State MEd , Education 2000 Northwestern State University － City , State Bachelor of Arts , Theater 1999 Northwestern State University － City , State Additional Information 2015 Secretary. Hartford Commission on Art and Cultural Affairs. 2007 FRYE Institute Fellowship. Council on Library and Information Resources/Emory University. March 2006 Library Journal Mover and Shaker. Recognizes leaders in the library and information science field. 2006 Co-writer and co-designer of successful Rockefeller Foundation $63,000 Grant program to create an after-school music production studio and educational program for at-risk youth at the Southside Community Center in Ithaca, NY. Computer Skills MS Office Suite MS Project Adobe CS SharePoint ",CONSULTANT " ASSISTANT TO BUSINESS DEVELOPMENT ADMINISTRATOR Professional Profile Organized administrative professional with hands-on experience supporting business areas such as real-estate, finance, database management, customer service and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Qualifications Able to meet performance and outcome goals Create and maintain employer and client databases and files Effectively identify client needs through good judgment and interview techniques Maintain updated case notes on each client  Provide assistance and guidance relating to the interview process Conduct employer outreach as needed Conduct follow-up evaluations with client and employer Develop job opportunities and act as a liaison between client and the employer Maintain timely documentation and reports according to stated guidelines Provide referrals to community partners Conduct program presentations  Detail oriented, flexible and reliable Relevant Experience Managed major office relocation with only one day of downtime. Experience Assistant to Business Development Administrator January 2016 to Current Company Name － City , State Updated employee paperwork and records. Greeted visitors promptly and directed to correct locations. Scheduled appointments and maintained master calendar. Wrote professional business correspondence. Drafted internal documents and memoranda. Prioritized project components and organized scopes. Liaised directly with customers to meet needs and maintain satisfaction. Office and Sales Manager November 2013 to January 2015 Company Name － City , State Successfully managed the activities of five team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries. Identified operational processes inefficiencies and recommended necessary improvements. Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Solicited referrals from satisfied clients. Developed and executed sales promotions. Cold-called prospective customers to build relationship. Generated high volume of referrals. Evaluated and managed new strategic business opportunities. Designed web and other content, including monthly newsletters and promotional calendars. Educated clients on the current real estate market and answered any questions they had. Acted as a listing agent for brokers. Coordinated appointments with prospective buyers to showcase houses and plots. Verified that the legal formalities were completed prior to closing dates. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Administrative and Legal Assistant June 2005 to January 2013 Company Name － City , State Accurately entered client data into a company-based software program. Organized client calendars, prepared mailings and handled high call volumes. Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. Drafted judicial correspondence and handled all court mailings. Researched documents and publications for details that would establish evidence. Arranged all correspondence on behalf of the attorney. Worked with attorneys and case reviewers to resolve legal complaints. Prepared clients for appointments and interviews. Traveled with the manager to take notes and dictation at meetings. Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Typed documents, updated websites and compiled information for meetings. ​ Education Bachelor of Science : Applied Studies/Online C. S. U. Dominguez Hills (CSUDH) － City , State , USA Candidate for graduation December 2016 Coursework in Marketing and Public Relations Coursework in Organization Leadership Coursework in Organizational Behavior Coursework in Public Policy Coursework in Public Relations Coursework in Communications, English and Journalism coursework  Dean List 3.9 GPA Legal Studies , 2014 Pasadena City College － City , State , USA American Bar Association Approved Certification   Coursework in Legal Terminology  Coursework in Courts and Political Science Legal system software training Coursework in Probate and Criminology Coursework in Immigration and Business law  Coursework in Family law and civil code of procedures California Real Estate Salesperson License : Real Estate , 2005 Real Estate Trainers － City , State , USA Skills Adobe Acrobat, Microsoft Office, Outlook, Client and Employee Management, Excellent Customer Service Skills, Client Relations, Privileges & Fiduciary Understanding, Budgeting and Financial Planning   ",BUSINESS-DEVELOPMENT " CLIENT ADVOCATE / ESCALATION SPECIALIST Summary Experienced with over 10 years in high-level executive support roles. Organized, professional, and committed to delivering high quality results with little supervision.  Jack of all trades and wearer of many hats. Highlights Results-oriented Self-directed Strong problem solver Dedicated team player Strong interpersonal skills Microsoft Office proficiency Experience Client Advocate / Escalation Specialist Nov 2015 to May 2016 Company Name - City , State Takeover of escalated calls from customer service Coached customer service representatives to improve skills Business Manager, HR Coordinator, Training Coordinator, Receptionist Jun 2008 to Oct 2015 Company Name - City , State Managed administrative, accounting, financial, and purchasing functions for the office and the individuals supported Assisted with recruiting and orientating new employees Performed bi-weekly payroll, reconciled payroll, created payroll reports used for budgeting and to adjust staffing Managed and audited employee personnel and training files Maintained employee training database and ensured employees were current in training Purchased office and janitorial supplies Acted as receptionist and managed a multi-line telephone system Records Management / Document Management System Implementer Jan 2007 to Nov 2007 Company Name - City , State Assisted in building a DMS library that fit the global model for the site Assisted with department and site-wide document audits Telerecruiter Feb 2005 to Jun 2005 Company Name - City , State Contacted blood donors, scheduled future appointments, and updated contact information. Trained new telerecruiters. Student Administrative Assistant Vice Chancellor Sep 2001 to Sep 2004 Company Name - City , State Independently created database and audited university resident alien files in university's HR department during free time, which saved the university a minimum of $200,000 in potential fines Managed the university's utilities, legal bills, and contract database Created and maintained database for university's Business Travel Account Education Bachelor of Arts , Political Science Pre-Law 2017 University of New Orleans - City , State Classes are online and will not interfere with work. Certificate , Paralegal 2016 East Tennessee University - City , State Skills Strong clerical, management, and administrative skills Microsoft Office Customer service ",ADVOCATE " TEACHER Summary Dedicated teaching and counseling educator with 17 of experience. I have successfully taught English to students, both children and adults,  that were new to the country as well as helped and supported them as they  assimilated to the US school system and culture. I have also successfully implemented an IB and a regular Spanish curriculum to Middle and High School students with different levels of language proficiency. During my career, I have implemented  the Alweus Bullying Prevention Program, served in LPAC Committees and Student Assistance Programs, administered TELPAS Online Assessments and collaborated with other educators as a TELPAS trainer.  Core Qualifications MA Education Counseling Certification Counseling Internship in Elementary School and juvenile correctional facility High School Spanish endorsement Bilingual Endorsement  IB curriculum training  Professional Experience January 1999 to July 2014 Company Name City , State Teacher 6th grade Spanish: Developed and implemented IB curriculum. Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks. Assisted with the implementation of  the Olweus Bullying Prevention Program. 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English. Served in the LPAC Committee for the District's US new comers. Kindergarten: Developed and implemented lessons for a LEP population of students. January 1999 to July 2014 Company Name City , State Teacher 6th grade Spanish: Developed and implemented IB curriculum. Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks. Assisted with the implementation of  the Olweus Bullying Prevention Program. 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English. Kindergarten: Developed and implemented lessons for a LEP population of students. August 1997 to August 1999 Company Name City , State Teacher Valley View ISD Kindergarten: Developed and implemented lessons for a LEP population of students in an under developed area. Implemented modifications for autistic students. Education and Training 2002 University of Texas pan American City , State Guidance and Counseling 1996 University of Texas pan American City , State Psychology Bachelor of Arts Certifications 2002 Texas School Counselor (grades PK-12) 2004 Secondary Spanish (grades 6-12) 1998 Bilingual/ESL- Spanish (grades PK-6) Skills  Counselor, academic, native Spanish speaker, Leadership, Workshops, goal setting and implementation, effectively work with parents, time management. ",TEACHER " CONSULTANT Summary Position in Accounting/Regulatory or banking operations Highlights Microsoft Office, Lotus Notes, QuickBooks, ACBS, BCS, OTG, AP, RECON+, FMS (G/L System), REVAL (evaluation of hedged funding) and Bloomberg. Accomplishments I was awarded Certificate of Recognition for the year 1998 that helped in lifting of the agreement with Federal Reserve Bank of New York. I was also awarded Certificate of Appreciation for the year 1999. Experience Consultant 01/2013 to 09/2016 Company Name City , State Working as consultant and engaged with Transworld Inc, a insurance brokerage and accounting services company. Preparation of tax returns for customers, handling their audit matters with Internal Revenue Services and NYS tax authorities. Preparation of sales tax monthly, quarterly and yearly tax returns for clients. Preparation of accounts, reports and financial statements for their clients. Provide all accounting services to their customers. Senior Accountant/Accounting Officer 01/2000 to 01/2013 Company Name City , State The New York Branch of Bank Hapoalim represents the banking and  Reviewed Bank's General Ledger and pass necessary entries to correct the G/L. The main purpose to review the G/L to make ensure bank's books is accurate and reconciled with sub-system. I was responsible to process month end, quarterly and yearly closing. Post Journal entries to general ledger system. Prepared month end accruals and closing/adjusting entries. Processed and prepared sales and use tax return and commercial rent tax. Responsible for the preparation of call report. Process and responsible for tax payment to IRS for tax form 1042, tax form 945(1099) and prepared annual returns for both tax forms. Assist in special project as directed by the Controller and CFO. Supervise the bank reconciliation and accounts payable process. Supervise and ensure accuracy in the prepaid and Fixed Assets records and comply with the Fixed Assets policy. Balance Sheet reconciliation and Custody reconciliation. Ensure general ledger booking is in the line with bank accounting policy and principles (GAAP) standards and abides by with regulatory laws. Obtain securities prices and prepare monthly FAS115 valuation worksheets and accounting entries. Performed accounting and prepare monthly reports for two of the Bank's subsidiaries using QuickBooks. Responsible for preparation of Amortization of Premium and Discount reconciliation for Callable CDs Prepared aging analysis of suspense items report and various financial reports for senior management. Responsible for Assets Swaps accounting, Government bonds/securities, securities available for sale, trading and Non-Trading securities. Prepared written accounting policies and procedures. Responsible for maintenance of Chart of Accounts /adding and modifying. And open new G/L account. Processed payments/expenditure for vendors, employee expenses, contractors, state and federal government taxes payments. 01/1988 to 01/2000 Company Name City , State I was responsible for preparation of regulatory reports, i.e. FR 2900, FR2951, BL 1, BC, BQ, BL (SA), BC (SA), and FFIEC 002 (Call Report by using DPSC Software, Inc. Package). I was responsible for preparation of monthly financial statements, and various financial reports for Head Office. Also responsible for statistical reports, and quarterly reports to Department of Commerce. Prepared and responsible for month end closing. Prepared and developed the Compliance procedure and Compliance Manual, detail task checklist use to comply the BSA, FRB Regulations, and US Sanctions in order to satisfy the compliance requirements of the Branch. Evaluation of existing accounting procedures and implemented changes in order to simplify the accounting procedures. Prepared and presented monthly variance analysis reports to Senior Management. Prepared monthly, quarterly written report regarding the BSA, OFAC, US Sanctions and FRB regulation compliance. Preparation of sales tax and commercial rent tax. Handling NYS Banking and FRB examiners. Education B.S : Accounting 1994 YORK COLLEGE CITY UNIVERSITY OF NEW YORK Accounting and 124 credits completed. Major subjects are Advance Accounting, Auditing, Business Finance, Business Law and Taxation. B.S : Accounting 1979 UNIVERSIT OF SIND HYDERABAD PAKISTAN Accounting Major subjects are Accounting, Auditing, Business Law and statistic. M.A : Economics Economics, Statistics and Business Finance 1983 UNIVERSIT OF SIND HYDERABAD PAKISTAN Economics Economics, Statistics and Business Finance Work History Company Name Skills Accounting, accounts payable, accruals, AP, Auditing, Balance Sheet, bank reconciliation, banking, BC, Bloomberg, bonds, Business Law, closing, consultant, Controller, clients, Senior Management, Finance, financial reports, financial statements, Fixed Assets, focus, forms, General Ledger, Government, insurance, Lotus Notes, Microsoft Office, Office, month end closing, policies, QuickBooks, retail, sales, securities, Swaps, tax, taxes, tax returns, valuation, monthly variance analysis, written ",CONSULTANT " PERSONAL TRAINER Summary Accomplished Assistant Store Manager with 10 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Retail professional with extensive knowledge of the supplement industry, including current trends. Enjoys helping customers find the new and exciting products. Experience Personal Trainer Jun 2010 to Current Company Name － City , State WBFF Pro Sponsored Athlete Healthy lifestyle, nutrition, and fitness guest expert on WEOA 98.5 Evansville radio, with 15,000+ listeners Work with personal healthy lifestyle and training clients to determine overall health, nutrition, and fitness goals, then tailor workout and nutrition programs to help clients meet goals Develop personal brand and do client outreach using social media and online tools such as Instagram, Facebook, Google+, etc. Coordinated & lead pre-sales and opening, with a total of 1,000+ members signed on or before opening day Consistently provided excellent customer service and assisted in account management for 15,000+ members Recruited, hired and trained a staff of 20 full-time and part-time employees to provide excellent customer service to 15,000+ members Maintained the overall operations of the facility including maintenance, cleaning staff, and inventory Responsible for completing payroll, scheduling and reporting to corporate office Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Exceeded company objectives with Sales. Hired and trained 90% of staff. Trained, coached and mentored staff to ensure smooth adoption of new program. Planned and led three training sessions to promote sales team professional development and sales goal reinforcement. Entered numerical data into databases in a timely and accurate manner. Obtained scanned records and uploaded them into the database. Scanned documentation and entered into the database. Reviewed and updated client correspondence files and scheduling database. Maintained daily bookkeeping report. Led the creation of recruiting plans for all open positions. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Screened all applicants based on theirTrained new sales associates Trained new sales associates each quarter. Alerted customers to upcoming sales events and promotions. Cleaned and organized the store, including the checkout desk and displays. Stocked and replenished merchandise according to store merchandising layouts. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Mentored new sales associates to contribute to the store's positive culture. Followed merchandising guidelines to present visually appealing displays. Answered customer telephone calls promptly and in an appropriate manner. Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client. Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form. Helped clients to reach their goals through consistent motivation, education, and accountability. * Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client * Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form * Helped clients to reach their goals through consistent motivation, education, and accountability Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client Responsible for new client outreach and retention Accomplishments 1st Place, Muscle Model - WBFF Amateur Las Vegas World Championships 2014 (which led to earned PRO card) Fitness Manager Mar 2015 to Mar 2015 Company Name － City , State Team Leader Tracking Sales Help and Development in Training Programs Manage 16 Personal trainers Oversee All Operations on the floor/group training Conducted weekly Training Meetings Schedule Client appointments Front Desk customer service Prepare weekly Reports Education High School Diploma , buisness southern indiana － City , State , united states some college/ Coursework in Business, Management and Communications/ Strategic Leadership course. Certifications CPR International Fitness Professional Associate Certified - Weight Lifting, Kickboxing, and Aerobics Any other certifications? Current Personal Training Insurance through Thomco Insurance Skills Clients, Training, Customer Service, Operations, Receptionist, Retail Sales, Sales, Account Management, And Sales, Bookkeeping, Cash, Cash Register, Closing, Correspondence, Credit, Credit Card, Customer Relations, Database, Databases, Documentation, Increase, Instructor, Inventory, Maintenance, Merchandising, New Sales, Of Sale, Payroll, Point Of Sale, Promote Sales, Recruiting, Sales And, Sales Associates, Sales Events, Sales Team, Satisfaction, Scheduling, Telephone, With Sales, Associate, CPR, Front Desk, Training Programs ",FITNESS " CUSTOMER SERVICE SPECIALIST Summary Detail-oriented individual with strong technical skills and the ability to learn concepts quickly. Proficient and adaptable; looking for an opportunity to use my knowledge and experience to assist a customer-service focused company. Versatile student with achieved success in on-campus and on-line classes. CORE STRENGTHS have been utilized in previous jobs that required immediate attention to detail and learning new computer program applications. Highlights Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Microsoft Office, Excel, Power Point Understands grammar Proofreading Strong communication skills Cash handling Knowledge of income tax procedures Positive attitude Strong organizational skills Active listening skills Computer proficient Accomplishments 2010 Co Founder of a non-profit Assist women during and after incarceration Remodel project of house purchased 03/2011 Manage a transitional house for women Fundraising Create budget for operational expenses May 1986 - June 2005 Mom to 3 daughters - home schooled my children 2001 - Present Active volunteer at Tri County Regional Jail Classes - computer, sewing, craft, self improvement Skills Second Language - ASL Data collection Data entry Grammar Proofreading Multi-Task Management Reading Comprehension 10-Key Grasp new concepts Experience 08/2014 to Current Customer Service Specialist Company Name － City , State Provide accurate and appropriate information in response to customer inquiries. Address customer service inquiries in a timely and accurate fashion. Demonstrated mastery of customer service call script within specified time frames. Build customer loyalty by placing follow-up calls for customers who reported product issues. Verify that information in the computer system was up-to-date and accurate. Update Insurance policies on homeowners account Issue premium payments Request research and follow up to remove or update required insurance coverage and payments Provide explanation of letters sent to customer regarding hazard, flood, windstorm, and condo master policies My current position requires operating fourteen computer applications , completing research within data base, updating insurance coverage, issuing payments, and answering customer's concerns in a proficient manner. 06/2005 to Current Co Owner Company Name － City , State Inspect work sites to measure dimensions, lay out work and estimate materials for each job. Recommend options to customers for blending, harmonizing and contrasting colors. Refinish household furniture such as desks, chairs, tables and bookcases. Coordinate and completed ongoing routine painting of the exterior and interior of the properties. Cover floors before prepping, priming and painting all surfaces. Maintain a thorough inventory of paint equipment and supplies. Repaint entire apartments after residents moved out. Collaborate with electricians, carpenters and mechanics to complete construction projects. Determine appropriate color for new and replacement applications during consultation with customers. 10/2012 to 08/2014 Surfacer Sanding - Paint/ Line 2 Company Name － City , State Assess work for errors or compliance issues and make corrections and modifications when necessary Clean and finish sub-assemblies or assemblies using hand or power tools Inspect, sand, and remove defects from automobiles before they enter the paint booth 03/2011 to 07/2012 Cashier/Customer Service Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast- paced retail environment. Processed shipments and maintained organized stock shelves. Processed all sales transactions accurately and in a timely fashion. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags. Worked as a team member performing cashier duties, product assistance and cleaning. 11/1984 to 05/1986 Payroll Clerk Company Name － City , State Computed hours and applied to individual client accounts Processed payroll and employee pay adjustments. Verified that information in the computer system was up-to-date and accurate. Processed confidential tax form information. Assisted with payroll preparation and entered data into cumulative payroll document. Verified and printed W-2 year end reports 06/1983 to 07/1984 Cash Office / Bookkeeper - Apparel Departments Company Name － City , State Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management. Processed payroll and employee pay adjustments. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Assisted customers with store and product complaints. Compiled weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Processed merchandise returns and exchanges. Education 2015 Associate of Arts : Sociology Sociology, Psychology and Communications Sinclair Community College － City , State GPA: Dean's List Academic Achievement Award The National Society of Leadership and Success Sociology Sociology, Psychology and Communications Dean's List Academic Achievement Award The National Society of Leadership and Success ",APPAREL " ACCOUNT EXECUTIVE Professional Summary Account Executive Accomplished sales-management professional with 5+ years of solid account management, strategic-negotiation, business-expansion, and organizational-design experience at corporate levels for both startup and established companies Education B.S. : Business Management , 04/2013 Southern Illinois University - City MBA : Business Management Strayer University - City Core Compentencies B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive , 10/2017 to 01/2019 Company Name – City , State Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase Used consultative sales approach to understand and meet customer needs Performed cold-calling and follow-ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager , 04/2015 to 08/2017 Company Name – City , State Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization Operations Manager , 12/2014 to 04/2015 Company Name – City , State Increased productivity by 21% while simultaneously reducing head count by 10% Achieved and surpassed production targets through effective staff management, task allocation and materials coordination Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports Operations Supervisor , 03/2014 to 12/2014 Company Name – City , State Increased employee efficiency 14% by recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed Account Manager , 11/2013 to 03/2014 Company Name – City , State Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate Expanded customer base by identifying needs, developing solutions and delivering client-centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum Account Manager , 08/2013 to 11/2013 Company Name – City , State Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25% in two months Aviation Ordnance Technician , 07/2009 to 07/2013 Company Name – City , State Skills B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive , 10/2017 to 01/2019 Company Name – City , State Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase Used consultative sales approach to understand and meet customer needs Performed cold-calling and follow-ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager , 04/2015 to 08/2017 Company Name – City , State Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization Operations Manager , 12/2014 to 04/2015 Company Name – City , State Increased productivity by 21% while simultaneously reducing head count by 10% Achieved and surpassed production targets through effective staff management, task allocation and materials coordination Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports Operations Supervisor , 03/2014 to 12/2014 Company Name – City , State Increased employee efficiency 14% by recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed Account Manager , 11/2013 to 03/2014 Company Name – City , State Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate Expanded customer base by identifying needs, developing solutions and delivering client-centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum Account Manager , 08/2013 to 11/2013 Company Name – City , State Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25% in two months Aviation Ordnance Technician , 07/2009 to 07/2013 Company Name – City , State ",AVIATION " MEDIA SERVICES COORDINATOR Summary Life-long San Antonio resident, dedicated and technically skilled professional with a diverse background, strong people skills, team player, highly organized, excellent collaboration and communication skills, ability to multi-task and adapt well to change. Excellent in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Highlights Proficient in Microsoft Office applications, Quick Books Pro, Google Tools/Apps for Education, Type 70 WPM, 10-Key by touch with accuracy, HTML5, CSS, Basic PHP, Adobe Creative Cloud, Techsmith Relay, Camtasia, Snag-it, Web Research skills, Web 2.0 tools, Video-Web conference skills, Mass deployment and configuration of iOS device skills, Clear understanding of Project cost, Excellent Customer Service skills, Strong Analytical, Collaboration, Communication, Written, Organizational, and Multi-tasking skills. Accomplishments Led the development of inventory control metric system. Decreased the number of issues in an electronic classroom by developing metric system of technology issues. Experience Media Services Coordinator 01/2009 to Current Company Name City , State Responsible for all accounting and financial functions, AP, AR, PR, GL/bank reconciliations and month-end closing, prepare financial reports, track travel, purchase departmental supplies, upkeep of office equipment * Assists Director in budget planning based on asset tracking and depreciation of capital equipment * Responsible for the tracking of a number of expense accounts for construction projects, supply and expenses, grants and one time initiative budgets * Responsible for reviewing and processing contractor draws in a timely manner ensuring all services and supplies have been rendered * Purchaser for all AV classroom technology equipment * Monitor and troubleshoot AV technology classroom issues at a tier II level, dispatch technicians as needed * Responsible for the upkeep of helpdesk ticketing systems * Assist the Director and Audio Visual Classroom Technology Design/Project Manager in various special projects as well as provide technical support for video conferences, webinars and various other multi-media services * Assist in the management of technology in newly designed and commissioned classrooms; deploying tablet touch controls and similar multi-media equipment * Serve as the Lynda.com Campus Administrator, prepares monthly statistical reports for VP, CITO and Director * Coordinate all AV equipment delivery set ups for TU community events and visiting group events * Responsible for hiring and managing the evening supervisor as well as student workers, process payroll in a timely manner, approve vacation / sick leave, coordinate staff schedules and training * Lead social media journalist for the CLT; coordinate departmental tours, new student / faculty orientations * Responsible for the upkeep of AV inventory, demonstration of AV equipment for checkout, upkeep of 3D printer, provide technical training and support for the 3D printer Credit Manager / Billing Coordinator 01/2006 to 01/2009 Company Name City , State Responsible for accounts receivables and month end closing duties * Responsible for all Group Billing of accounts generating over 300K in revenue / Customized Invoicing * Responsible for all Credit card transactions and handling disputes * Responsible for all aspects of direct billing, credit references, and collections and other city ledger accounts * Conduct monthly credit committee meetings, prepare monthly write-off report * Assist Controller and Assistant Controller in developing, implementing financial/office policies * Work closely with Sales, Catering Managers to ensure all client billing requests are met * Responsible for implementing / managing new technology and trouble shoot common accounting issues Developer 01/1998 to 01/2006 Company Name City , State Office Manager / Leasing Manager * Office Manager and Leasing Manager for Property Management Firm * Responsible for all accounting and financial functions, AP, AR, PR, GL/bank reconciliations and month-end closing * Assistant Project Manager for construction of newly developed properties, monitor jobsite procured material and receiving and warehousing functions ensuring materials are purchased in accordance with project technical specifications * Manage subcontractor administration, review and execute contractor draws and change orders * Oversee the administrative systems/operations of the office, including interviewing, hiring and managing staff, implementing / managing new technology * Prepare and review of all trusts, power of attorneys, leases, title commitments, and other miscellaneous mortgage loan and real estate legal documents * Monitor and maintain all employee personnel files, including payroll * Maintain good customer relationship with tenants, coordinated property tours of commercial and residential properties. First point of contact to handle tenant inquires and complaints * Responsible for rent rolls, pay or vacate notices, lease renewals, rent increase notices, market rate analysis * Heavy calendar scheduling, events and meeting coordination, and travel arrangements for owner Education Associate of Applied Science : Digital Media Northwest Vista College 2012-Present Northwest Vista College | Associate of Applied Science, Concentration in Digital Media Presentations International Programs Presentation - to assist international students with various skills such as payroll deposits, obtaining Social Security card, obtaining campus employment, etc. Skills Accounting, Reconciliations, Closing Procedures, AP, AR, Bank Reconciliations, GL, Payroll, Project Manager, Public Relations, Property Management, Scheduling, Travel Arrangements, Budget, Correspondence, Billing, Credit, Credit Card Reconciliations, , Change Orders, Interviewing, Leasing, Office Manager, Helpdesk ticketing system and reporting, Inventory, Process Payroll, Purchaser, Technical Support, Training, Customer Service, Excellent Customer Service Skills, Highly Organized, Microsoft Office, Ms Office, Quick Books Pro, Receptionist, Team Player, Typing, Very Organized ",DIGITAL-MEDIA " OPERATIONS MANAGER Skills Human Resources (4 years), Microsoft Office (6 years), Community Outreach (3 years), Community Relations (1 year), Sales (7 years), Strategic Planning (2 years) Experience 07/2016 to 12/2016 Operations Manager Company Name － City , State Established operational objectives and work plans and delegated assignments to all employees, developed new process for employee evaluation which resulted in marked performance improvements, supported Chief Operating Officer with daily operational functions. 08/2016 to Current Operations Manager Company Name － City , State Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Recognized as top sales generator, increasing sales level by 70% in 2016  Consistently met and exceeded department expectations for productivity and accuracy levels. Maintained sales record of 20% 6 months in a row. 06/2015 to 12/2015 Administrator Company Name － City , State Directed marketing initiatives, forecasted needs and adjusted future plans, created professional business presentations, maintained detailed administrative and procedural processes to improve accuracy and efficiency, filed insurance, coordinated meetings with other department managers and served as main liaison between. Education and Training 2016 Bachelor of Science : Sports Management George Mason University － City , State Sports Management Interests John Wall- Coach of the Camp June 2016 I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp Skills administrative, bank reconciliations, business presentations, cash flow, Community Relations, Human Resources, insurance, leadership skills, marketing, meetings, Microsoft Office, PR, processes, product development, quality, Sales, Strategic Planning Additional Information Goal-oriented and energetic I am talented at motivating co-workers as well as myself. I have an educational and professional background in sports management and sports communication. Willing to relocate to: Richmond, VA - Henrico - Glen Allen, VA Authorized to work in the US for any employer AWARDS John Wall- Coach of the Camp June 2016 I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp ",FITNESS " CUSTOMER SERVICE ASSOCIATE/CASHIER Summary Highly motivated professional seeking a Receptionist position. Possesses excellent communication skills, a strong intuitive analytical thinking. Goal-oriented, Customer-focused with a team player attitude and drive to succeed. Highlights Flexibility | Adaptability | Organizing and planning skills Attention to detail | Stress tolerant Ability to handle several situations at once with confidence. Knowledge of MS office and the operation of standard office equipment. High school diploma. Answered, screened and directed inbound phone calls Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing Took verbal and written messages and transmitted them to exact person/destination Accepted letters and packages delivered to the front desk and distributed to appropriate staff Interacted well with the public Handled delicate situations, such as – customer requests, special needs and complaints Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures Maintained a neat, tidy and pleasant appearance of the reception area Accomplishments Provided the highest quality natural health care services to all of the patients in a caring and supportive environment Good with patients of all ages Ability to follow directions closely Great compassion towards patients Comfortable in interacting with all types of patients Skilled in explaining to patients how to adapt to a healthier lifestyle as instructed by the physician Experienced in assisting physician for treating patients Adept in scheduling patient appointments and preparing treatment rooms Skilled in filing out medical history forms Ability to work well alone as well as a Team player in a Fast paced office setting Experience Customer Service Associate/Cashier October 2008 to April 2009 Company Name － City , State Greeted and assisted customers in a friendly courteous manner Processed customers' transactions accurately and efficiently along with bagging customer purchases Maintained the proper funds in register and called for change or cash pick-ups as needed Followed Company policies and procedures in handling void transactions, even exchanges, over and short situations, etc. Opened and closed the register and counted out register drawer Recorded appropriate information on the balance sheet to prevent cash loss Utilized and adhered to the merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store Followed Company policies and procedures for all POS processes Maintained a neat, clean and organized customer service and register area Maintained consistent communication and follow through Recovered and replenished POS end caps in accordance with merchandizing directives and standards Ensured prompt removal of merchandise returns and holds Made sure that all merchandise was folded, hung, tagged and priced appropriately before returning to the sales floor Processed damages and the appropriate paperwork correctly Tagged vendor return items. Called for department to pick up returns Solicited Kohl's Charge applications and e-mail addresses from customers in accordance with Company standards Responded appropriately to POS backup calls and Service Desk calls Assisted with POS and Customer Service as needed Properly held merchandise for customers when needed, including returning merchandise not picked up to the sales floor Processed rain checks within Company standards Accomplishments Very rewarding Helping customers and loved working in Retail Skills Used Analytical thinking, planning Strong verbal and personal communication skills Accuracy and Attention to details Organization and prioritization skills Problem analysis, use of judgment and ability to solve problems efficiently Self motivated, initiative, high level of energy Verbal communication skills Chiropractor Assistant October 2007 to September 2013 Company Name － City , State Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets January 2005 to Current Company Name － City , State Commercial and Private party house cleaning. Maintain lists of vacant apartment's that require housekeeping attention before the arrival of their next occupants. Responsible for cleaning commercial buildings, offices, restrooms and common areas. Restocking all toiletries, vacuum room carpets, and sweep, scrub, wax and polish floors using brooms, mops and powered scrubbing and waxing machines. Preparing surfaces with primer, apply layers of paint and hang wallpaper. Tidy up after finishing a job Accomplishments. Education High School Diploma : General , 1987 Marshfield High School － City , State Personal Information I work well as a team-player, I am very out going and I am able to work well under stress. Skills Receptionist, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,  Internet Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft Word, Multi-Task Management, Organizational Skills and Prioritization. ",ARTS " BUSINESS DEVELOPMENT REP Summary Results-oriented, high-energy, ambitious marketing professional, with a successful record of accomplishments. 10+ years' experience in sales, marketing, and business development. Passionate, skilled social media expert with five years of experience managing professional social media accounts and content marketing. Major strengths include strong team leadership, excellent communication skills, competency, versatility, attention to detail, as well as supervisory skills including hiring, termination, scheduling, training, and other administrative tasks. Thrives in fast-paced environments and adheres to tight deadlines using time management. Thorough knowledge of current and emerging digital marketing trends with a clear vision to accomplish company goals. Proven ability to drive company growth and brand awareness through creative and highly effective communications. Recognized by co-workers and managers for being a positive, self-starter with an exceptional work ethic and the ability to multi-task. Three years of working in a virtual environment while maintaining a record of exceeding monthly goals. Experience Company Name September 2015 to July 2017 Business Development Rep City , State Reached daily goal set by the company 90% of each month by generating warm leads for contracted vendors sales teams who provide business technology services. Met revenue and lead generation goals by means of proactive outbound prospecting making 200+ calls per day. Used strong selling and influencing skills to qualify an average of 10-15 quality leads per day. Logged customer contacts and exceptional notes in company CRM, Halo. Attended sales meetings, vendor training, local trade shows to stay current on technology and SaaS. Company Name January 2015 to February 2017 City , State Created and managed new social media profiles for Drycon Carpets Nashville and within 3 months they achieved the highest month of sales in June 2016. In July 2016 the sales increased by 22%. Planned and executed successful SEO and PPC campaigns using AdSense and AdWords. Implemented current marketing trends within digital strategies for projects throughout various industries. Designed responsive, user-friendly websites for clients in various B2B and B2C industries to build brand awareness, increase online traffic and generate new and repeat sales via WordPress, Wix, and GoDaddy platforms. Implemented and managed SEO best practices for websites, social media posts, blogs and other online content. Used keyword analysis based on industry using SpyFu and Jaxxy. Created and implemented automated email marketing campaigns using MailChimp, Hubspot, and AWeber. Created, managed, and/or updated social media presence including industry specific content and optimized posts by using Hootsuite, Buffer, and Co-Schedule. Optimized and planned successful online marketing ads to targeted audiences based on budget spend provided by clients via Facebook Ads, Twitter Ads, Instagram. Company Name March 2008 to May 2014 Business Development Coordinator City , State Responsible for on-boarding and operations: 4 new customers in 2012 that represented over $2.25M of the annual revenue and 10 new customers in 2013 with top-line contribution to the organization of $5.6M which equaled 18% YTD growth and 102% to plan. Key account relationship management for top 3 fulfillment customers: saved $400,000 of business to competitive threat, despite 4% higher price. Worked cross-functionally with IT and operations to implement B2B solutions that were client specific. Oversight of margin management, impacting a 1.25% improvement in profitability in a competitive wholesale distribution business. Achieved new account sales quota 6 out of 7 years at 97.5% to plan. Key contributor to a start-up business unit/division implementing e-commerce - a fulfillment solution which resulted in $1.2+M first year of launch. Assisted in designing literature, webinar content, education materials, and internal/external communication of value proposition to prospective customers, still utilized today. Managed enrollment and booth set-up for multiple trade association/shows per year. Recruited 28 multi-million dollar distributor accounts over 3 years. Co-managed travel and expense budget to plan in excess of $56K annually. Coordinated travel and support required to service high profile customers. Briefed VP of Business Development on day-to-day issues affecting business development and identified areas of opportunity and improvement. Designed and created marketing collateral for sales meetings, trade shows and company executives, saving NDC thousands of dollars on creative outsourcing each year. Implemented and evolved high-impact strategies to target new business opportunities and tap into new markets. Developed and improved marketing and promotional opportunities for non-traditional markets and new/existing member recruitment. Monitored market conditions, product innovations, competitor activity, and adjusted sales approach to address latest market developments with existing and future accounts. Delivered exceptional customer service to existing accounts and prospects to strengthen customer loyalty. Provided executive level administrative duties as needed including . January 2005 to January 2008 Assistant Site Manager City , State Assisted in managing a team of 5 professionals and performed administrative duties as needed. Performed managerial duties in the absence of the Site Manager to keep business activities progressing. Served as a mentor to junior team members and influenced them to grow professionally within the company. Streamlined strategic initiatives to ensure the maximum amount of mortgage loans were closed each month for Regions Bank. Created new processes and systems that were implemented to increase customer service satisfaction. Resolved data issues for completed appraisals and title work in a timely manner before submitting completed documents to Regions mortgage processing center. Managed quality communication, customer support and product representation for top client, Regions Bank. Education and Training Full Sail University Masters of Science : Internet Marketing Internet Marketing University of Phoenix Bachelors of Science : Marketing Business Marketing Business July 2016 Accredited in Medical Sales - HIDA - January 2010-January 2013 Digital Marketing - Shaw Academy - August 2016 Blogging and Content Management - Shaw Academy - February 2017 Web Development - Shaw Academy - Skills administrative duties, Ad, Ads, approach, B2B, Budget Planning, budget, business development, competitive, content, Content Management, CRM, client, clients, customer service, customer support, designing, e-commerce, E-mail, email, Google Analytics, HTML, Image, notes, managerial, managing, Marketing Strategy, marketing, market, marketing collateral, materials, Medical Sales, meetings, mentor, 97, mortgage loans, online marketing, processes, Project Management, quality, recruitment, relationship management, selling, sales, strategic, trade shows, Web Development, websites ",BUSINESS-DEVELOPMENT " SALES MANAGER Summary   Service focused professional offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Experience June 2014 to September 2017 Company Name City , State Sales Manager Opening store manager, count and balance safe and tills,  successfully managed the activities of team members in multiple locations, p assionately focus on customers needs, i mproved service quality and increased sales by developing a strong knowledge of company's products and services, maintain telzon ordering system for store products and customer merchandise, delivery driver, print and complete overstock, maintain MNDR, price changes,  developed rapport with customers by handling difficult issues with diplomacy and tact. February 2011 to April 2014 Company Name City , State Retail Sales Associate/Pharmacy Clerk Maintained front end of store, cashier, greet and assisted customers,  served as liaison between customers, store personnel and various store departments,  recommended and helped customers select merchandise based on their needs,  informed customers about sales and promotions in a friendly and engaging manner, assisted pharmacist with filling of prescriptions, 3rd party insurance billing, answered phones,  entered new patient profiles and prescriptions into medication input software system. January 2007 to December 2010 Company Name City , State Pharmacy Assistant /Clerk Assessed customer needs and responded to questions,  communicated directly with doctors offices via telephone, fax and email,  provided friendly customer service at prescription drop-off and pick-up counters,  worked closely with pharmacists and used medication input software to safely and accurately dispense medication,  entered prescription and insurance billing information into patient profiles,  verified patient data and billing information.     Education and Training Century Business College City , State , United States Business Management Skills 10-Key by touch Cash Handling Creative Problem Solving Multi-tasking ",SALES " PASSENGER SERVICE AGENT Career Overview Customer support professional offering versatile communication skills. Proficiency in sales, problem resolution, ticketing experience and strong client management experience. Positive individual, who readily adapts to change, works superbly independently and with others, is experienced overseeing a team and exceeds expectations. Able to juggle multiple priorities and perform in fast settings without compromising quality of service. Core Strengths Excellent communication skills. Highly skilled in interacting with clients and achieving customer satisfaction as well as product sales. Extensive knowledge of current Airport security rules and regulations. Highly trained to work autonomously. Expert knowledge of Airline softwares like Amadeus, Altea, Gaetan, Oscar and some deltamatic. Excelent knowledge of Computers and technology. Creative problem solving Courteous and professional demeanor Energetic work attitude Native speaker of Spanish and English, highly proficient is spoken French Accomplishments I have received training and direction from many companies and from many Supervisors that i am able to put to use in everyday situations to achieve a successful experience whether it be a business transaction or a simple encounter. Work Experience Passenger Service Agent 04/2010 to Current Company Name City , State I am a lead agent on departure and arrivals of our flights, I am a highly skilled lead agent in flight monitoring as well as an experienced ticket sales agent. I take the initiative to handle passengers during flight disruptions, i provide superior customer service assistance, from re-booking to holtel vouchers and the goal is always to retain them as a customer and maintain their positive outlook of our company. I come up with ideas to help my team work smoothly together day to day, having an action plan is key. I aim to ease the experience of flying for our customers. I implement company policy, security requirements, check-in baggage, direct passengers to designated areas, provide necessary information and handle massive crowds. I dissolve potential uncomfortable situations for the client and maintain their satisfaction while still abiding by company regulations. I handle passengers requiring special assistance (reduced mobility passengers, parents with infants). As a senior lead agent i shadow and oversee newly trained agents to their roles, great communication is key. Assistant Buyer 06/2007 to 12/2009 Company Name City , State Handled multifaceted clerical tasks (ex. data entry, filing, records management and billing) as the Assistant to the Apparel Buyer of the chain. Coordinated events, monitored the buyer's weekly schedule, made orders and monitored inventory databases and scheduled/ensured the timely delivery of merchandise. Oversaw and instructed 2 people to assist me with orders and communicating with the warehouse and directing the vendors through our complex delivery process. Noted and resolved errors, assisted with suggestions for store distribution based on sales reports, location and statistics. Interacted with our top vendors at special events and maintained clear lines of communication with multiple departments of our company via email/telephone etc. Sales Associate Supervisor 07/2005 to 06/2007 Company Name City , State Trained and directed new personnel to operate the cash reigisters, scanners, and computers, store re-stocking, floor displays and daily procedures in the stores' fast paced, busy environment. Balanced cash registers at the end of each persons shift. Courteously greeted clients and interacted with them, explained sales promotions and encourage special purchases. Guided cashiers through returns and exchange processes as required. Opened and closed the store on weekends to relive the manager. Promoted to corporate office position stated above as Famous Horse Co. Educational Background Associate of Science : Nursing 2013 Queensborough Community College City , State Studied Nursing Education, Human Resources Studied Psychology & Sociology; Human Behaviors Studied Business and Computers High School Diploma : Business 2007 Jonh Bowne High School City , State Diploma with merits and regents endorsements Qualifications Excellent communication skills, Manages and dissolves conflict, Strong organizational skills, Easily adapts to a changing environment, Team player, Clients relations, Can tolerate stress very well, Can contour and transition in any conversation, Strives to maintain quality service levels, Takes criticism and direction well, Positively exudes her presence is a room, Participates well in public speaking, Easily conforms to new regulations and rules, Can communicate professionally with others, Experienced in guiding a team, Motivated to achieve targets set, Appeases the attitude of others positively, Focus on diverse responsibilities ",APPAREL " CHEF INSTRUCTOR Professional Summary Pastry chef/baker/cake decorator with 5 year history creating beautiful specialty cakes for events. Wide range of skills includes custom breads, cookies, pies and tarts. Highly organized and supportive team player. Abundant knowledge in seasonality of ingredients as well as a passion for local, sustainable and organic ingredients. Plans and executes menu development, budget analysis, equipment, food preparation and execution, and ordering. Hardworking, on time, self-motivated individual with a proven record of responsibility and ability to problem solve. Equally effective working independently as well as in a team effort. Works well with a wide range of people at all levels; comfortable leading, collaborating or training. Organized and detail-oriented with ability to view situations and challenges in a positive way and propose solutions to streamline operations. Passionate about creating unique, delicious pastries using extensive knowledge of baking sciences and flavor combinations. Experience 04/2016 to Current Chef Instructor Company Name － City , State Teaching classes to small and large groups. Honing current culinary skills and sharing knowledge, methods and technique with students.  Creating lesson plans and menus 02/2016 to Current Sales Representative Company Name － City , State Traveling the New Jersey, Pennsylvania and Delaware areas selling cake and pastries for a wholesale bakery. Learning the art of sales Honing communication and sales skills as well as conversational ability and product knowledge ​ 03/2015 to 01/2016 Assistant Pastry Chef Company Name － City , State Helped lead a small team of bakers Decorated cakes, cupcakes and a variety of other pastries for daily display case. Created different flavor combinations and seasonal goods to make an ever changing menu Created menu items for highly popular and Napa renown Boon Fly Cafe Helped carry out banquets by creating attractive dessert and bread displays for up to 500 people Managed daily production of breads including Brioche, burger buns, focaccia, sourdough baguettes, rye bread, carraway seed, multigrain, parker house rolls, pizza dough and biscuits. Placed produce/dry good orders, requisitioned and other admin duties. 08/2014 to 03/2015 Event/Pastry Chef Company Name － City , State Communicates effectively with management as well as co workers. Leads the team to successful parties and banquets. Works production for the line when necessary. Team player systematically tastes and smells all prepared dishes, and observes color, texture and garnishes. Implements and supports company initiatives and programs. Consistently keeps a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Prepares a variety of breads, pastries, desserts, cookies as well as savory items for events ranging between 15 and 100 people. 08/2012 to 08/2014 Assistant Pastry Chef Company Name － City , State Managed and directed a team of three pastry line cooks to include; overseeing that daily responsibilities, health and safety standards are sustained. Effectively coordinated with management and kitchen staff during service to guarantee successful lunch and dinner shifts.Prepared a variety of breads, sauces, garnishes and pastries on a daily basis needed for service. Helped to facilitate kitchen cleanliness and sanitation as well as communicating well with co- workers in English and Spanish. Procured supplies, foods, and equipment for pastry department. Assisted with the initial restaurant opening and pastry department development. Spearheaded research and development to include reviewing and analyzing data on meals served, food consumed, food costs, supplies and labor along with providing reports and recommendations based on results. Sought new methods, products and procedures for improving the food service operation. Was responsible for ordering/ checking in all orders as well as conducting inventory and costing recipes. Established and maintained open, collaborative relationships with the kitchen team. Quickly and courteously resolved all guest problems and complaints. 08/2007 to 01/2012 Banquet Chef Company Name － City , State Managed a team of kitchen support that successfully organized and executed banquet events. Assisted in ordering, menu planning, and calculating charges for special dinners and banquet events. Prepped and executed professional banquets for guest ranging between 15-1,000 customers. Ordered and requisitioned food on a daily basis for banquets and large parties. Interacted with guests and members while leading live food action stations. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Enforced appropriate work-flow and quality controls for food quality and temperature. Persistently strove for continual improvement and worked cooperatively as a team member. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. 05/2006 to 08/2007 Baker/Cake Decorator/Retail Company Name － City , State Processed bakery orders for customers and directed cake delivery. Organized and refilled the bakery case with appropriate inventory based off of current sales. Creatively decorated cakes, cupcakes, tarts and pastries as well as special order items. Managed the Retail Bakery accounts by balancing the register on a nightly basis. Prepared bakery and specialty products such as bagels, breads and pastries. Education 2007 Associate of Arts : Culinary and Pastry Arts Illinois Institute of Art － City , State Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine, Recipe and Menu Planning 2005 High School Diploma Chesterton High School － City , State Culinary Arts Vocational Senior year. Skills Photoshop, arts, budgeting, costing, desktop publishing, English, health and safety standards, Illustrator, inventory, microsoft word, quality, research, restaurant operations, Retail, Safety, sales, some Spanish, supervision, team player, time-management, work-flow, written communication ",CHEF " ADULT EDUCATION INSTRUCTOR Summary Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I have also been involved with bringing to life the Adult Education Program in the Colton Joint Unified School District.   Compassionate teacher excited to take on new professional challenges and assist students in improving learning skills, and abilities. Hardworking and responsible professional adept at crisis response and activity planning. Experience Company Name City , State Adult Education Instructor 08/2016 to Current Developed a diploma program that fit the needs of the community, continues to work with the community and wants to see the students succeed move on into either industry or college  Company Name City , State Agriculture/Credit Recovery Teacher 08/2000 to Current Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Implemented student discipline measures, decreasing classroom disruptions by 80%. Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Company Name City , State Agriculture Teacher 08/1995 to 08/2000 Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%. Accomplishments Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years. Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair. Material Development Created Diploma program for Adult Education  targeting students who have the desire to achieve receiving their diploma and    to create an engaging educational experience. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. ​ Education Subject Matter Authorization in Science: Science 2016 UCR Extension Program : Crosscultural Language and Academic Dev. Cert 2005 University Of San Diego , City , State , USA Crosscultural Language and Academic Dev. Cert Bachelor of Science : Agriculture Education 1995 Agriculture Education Affiliations National Education Association (NEA), 1995 to present CTA 1995 to present Skills Excellent classroom management  Experience working with special needs students, as I feel Ag and special needs go and and hand Effectively work with parents Motivating students Innovative lesson planning Positive atmosphere promotion Advise students on academic and vocational curricula and on career issues Community Service Blooming FFA we completed jacket drives for the less needy Bloomington FFA completed shoe drives We put together turkey, Thanksgiving Food Baskets, for up too 25 needy families for both Christmas and Thanksgiving I worked with local 4H clubs, High Desert Challengers, Phelan Roadrunners, and Mojave Greens and we put together clothing drives, jacket drives and toy drives for the less fortunate Worked with the Builders Club and helped with the Veterans Dinner Additional Information Material Development - created college prep lessons targeting college bound students with Process Improvement. Develop new courses that resulted in program growth Plan Develop to create an engaging educational experience. Plan Development - I am able to plan and conduct activities for a balanced program of instruction, demonstration, and work time that provided students with opportunity to observe, question, and investigate. Goal Setting - established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations Parent Communication - Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning - Developed mid-semester evaluation for students to give feedback about curriculum and suggest alternative course materials and subjects for remainder of year. ",AGRICULTURE " PRODUCTION SUPERVISOR / VALUE STREAM LEADER Summary To obtain employment within your company with an opportunity for growth and advancement. Highlights Experienced in production scheduling Knowledgeable of quality control standards Experience in value stream mapping Dedication to product quality Accomplishments Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.Supervised first shift operations and more than thirty-five production and assembly line staff. Experience Production Supervisor / Value Stream Leader October 2014 Company Name － City , State Responsible for daily production needs within the basic compressor build lines. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Mastered the intricacies of the process flow within each department. Established and adjusted work procedures to meet production schedules. Supervised production schedules, production quality and on time delivery. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Implemented root cause and corrective actions to remove production constraints and improve product quality. Improved efficiency and productivity by eliminating waste and production constraints. Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean. ENGINEERING LAB MANAGER July 1997 to October 2014 Company Name － City , State Responsible for building and assembling test compressors and auxiliary test equipment, recording test procedures and results, and making recommendations for changes in equipment, product, and/or test methods.Perform tests using standard engineering test procedures and equipment without supervision such as performance test, oil carryover, vibration and noise testing. Resolve routine instrumentation and testing problems or malfunctions. Make recommendations for changes / improvements to products to reduce cost or enhance quality. Coordinated and developed new product design in collaboration with engineering staff.Completed key projects on time, on budget and with a high level of accuracy. Implemented root cause and corrective actions to remove production constraints and improve product quality. PROCESS TECHNICIAN Company Name － City , State Develop and document standard operational methods to improve repeatability and quality in manufacturing. Work closely with warranty team and manufacturing groups to implement corrective measures into the standard operational methods as needed. Emphasis will be on visual controls methods and job instructions for training and qualifications purposes. Work closely with the natural work groups, value stream leaders, quality engineers and manufacturing engineers. MACHINIST/ASSEMBLER April 1993 to April 1997 Company Name － City , State Job duties include building of several types of air compressors from single-stage to two- stage compressors. Troubleshooting and correcting any problems that may arise during assembly. Running numerous types of machinery, from CNC machining centers to CNC lathes, automatic and manual lathes, crankshaft grinders to various types of drills. Worked with close tolerances on all machined parts from rough castings to finished products ready for assembly. Have experience in blue print reading and schematics also. AVIATION ORDNANCEMAN Company Name － City , State Preformed maintenance on the S-3B Viking aircraft while stationed Various duties included general maintenance of the aircraft, repair of broken wires, reading of blueprints and schematics, computer checks, repair of several different control boxes that are connected to the computers which operate on the systems that was related to my field of work. Treating and preserving the aircraft from different types of corrosion, loading of different types of ordinance, such as bombs, missals, and various types of counter measure equipment. Obtained several types of licenses that pertained to my field, such as ordnance driver which allowed transportation of bombs and missiles from holding areas final destination for loading. Many types of release checks which included testing the aircraft to make sure that weapons loaded would release properly in a safe condition. Upkeep of equipment that needed calibration. Education GRADUATE : 1998 John Wood Community College － City , State May, 1987 Quincy Senior High School － City , State Personal Information Fishing, Spending time with family and friends. Strengths Adaptable and flexible, Self starter, Highly motivated Additional Information Awards received Honorable Discharge, US Navy…………………April, 1997 Confidential Security Clearance, US Navy………Sept 93- Apr 97 Airman of the Month Award……………………. Nov, 1996 Airman of the Year Award……………………….1996 Interests Hunting & Fishing, Spending time with family and friends. Strengths Adaptable and flexible, Self starter, Highly motivated Skills blue print reading, blueprints, calibration, CNC, grinders, lathes, machinery, machining, weapons, natural, oil, quality, reading, recording, schematics, supervision, test equipment, transportation, Troubleshooting ",AVIATION " BUSINESS DEVELOPMENT REPRESENTATIVE Summary Dedicated Business Development Representative who is a detail-oriented self-starter and congenial salesperson who has excelled in closing percentages. Background in inside sales and customer service. Skills FCA Kain Automotive training (3 steps to digital success) Chrysler Certified Employee  CRM training Highlights Seasoned in conflict resolution Strong organizational skills Energetic work attitude Adaptive team player  Telephone inquiries specialist Multi-line phone talent Exceptional communication skills Excellent time management Leadership abilities Quick Learner Experience Company Name City , State Business Development Representative 07/2016 to 10/2016 Answered customers' questions regarding products, prices and availability. Emphasized product features based on analysis of customers' needs. Responded to all customer inquiries in a timely manner. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Company Name City , State Internet & Social Media Manager 12/2015 to 07/2016 Answer customers' questions about products, prices, availability, product uses, and credit terms. Recommend products to customers, based on customers' needs and interests. Consult with clients after sales or contract signings to resolve problems and to provide ongoing support. Create and publish gravitating posts on various social media forums (Facebook, Twitter, Instagram, etc.). Respond promptly to all reviews regarding the company. Compose and send compelling email blasts weekly to generate business. Conduct weekly meetings discussing current sales percentages of the Business Development Department. Update information on the company website frequently. Company Name City , State Manager 10/2014 to 04/2015 Trained new employees and brought them up to the restaurant standards. Finished all tasks in a timely manner. Oversaw all customer complaints and assist the problem correctly for the best benefit of the customer and the store. Company Name City , State Server & Lead Bartender 04/2012 to 07/2015 Provided excellent customer service. Worked closely with other servers and kitchen staff to ensure that the restaurant runs efficiently.  ",BUSINESS-DEVELOPMENT " DIRECTOR OF HR Executive Profile Ambitious Human Resources Generalist who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Customer-oriented Professional Experience Director of HR January 2013 to Current Company Name － City , State Directly report to the CEO and VP of a 65-year old real estate property management company. Accountable for the day-to-day operations functions of: HR, administration and technology with direct supervision of two staff members. As an active member of the leadership team, accomplishments include: Create employee handbook and designed comprehensive annual employee survey. Research, analyze and select annual company health benefits. Implemented and trained employees on new payroll system. Additionally, designed and established training program for maintenance employees. Conduct full-cycle recruitment and on-boarding program. Developed Wellness Program and established preventative health initiatives to reduce healthcare annual premiums. Create annual employee bonus program aligned with company goals and objectives. Day-to-day project management and overall responsibility of office construction build-out and office move. Selected general contractor, determined vendors, interacted with architects and negotiated contracts. Vice President and Director of Human Resources and Administration January 2006 to January 2013 Company Name － City , State Reported directly to the Founder/CEO of this fast-growing, start-up Healthcare/IT Company established in 2000. As a proven strategic business partner, was instrumental in growing the company from 45 employees located in eight (8) states to 215 employees located in 32 states and Puerto Rico. As the sole HR practitioner until 2011, responsible for all areas of human resources and administration progressing rapidly through a series of promotions from HR/Office Manager in 2006, to Director of HR/Administration in 2008, to VP/HR & Administration in 2010. As an active member of the senior leadership team, designed, developed and implemented company-wide initiatives. Accomplishments included: Demonstrated talent acquisition and management. Quickly built rapport, gained the trust and respect of management while successfully coaching and mentoring all employees on a wide variety of employee relations issues. Over 45% of employee base has been with the company longer than four (4) years. unusual in a start-up environment. Created and developed monthly two-day on-boarding program reducing employee turnover from 28% to under10% annually. Created and deployed annual employee and cultural surveys. Delivered workforce analytics to the senior management and developed company-wide initiatives based upon results. GetWellNetwork was chosen as a Winner of the 2012 Northern VA Technology Council (NVTC) Hot Ticket Awards category, ""Hottest Company Culture."" Developed and upheld organizational policies and procedures relating to operational and human resources activities with the creation of the on-line employee handbook, as well as created employee awards, bonus and stock option grant programs leading to 95+% in employee satisfaction with company culture, overall job satisfaction and employee engagement for the past 5 years. Project lead and manager for the selection, implementation and training of custom payroll and leave tracking system, as well as the recruitment and performance management software programs resulting in a substantial reduction in time and resources. Created the original, ""GetWellNetwork University"", a day-and-half corporate university training program for Account Managers. Demonstrated project management experience in office space planning and office construction build-out. Negotiated vendor contracts, office and equipment leases. Business Manager January 2001 to January 2006 Company Name － City , State A management level role with overall responsibility of office operations for a 21-person law firm. Day-to- day responsibilities included all aspects of Human Resources, Finance, Administration and IT. Human Resources activities consisted of: employee relations, compensation, benefits administration, payroll processing, and recruitment. Financially, analyzed and produced annual and monthly management reports, as well as monthly financial statements, journal and general ledger entries and client invoices. Additionally, managed accounts receivable and accounts payable transactions, reconciled petty cash, cash receipts and bank statements. Administration activities included: vendor contract, office and equipment lease negotiations, the purchase of office and legal supplies, coordinated facilities and equipment maintenance and various vendor selections. Accomplishments include: Project manager for the conversation and implementation of new computer system, software and equipment from Novell to Windows platform. Train employees. Project manager for the selection and implementation of new telephone system. Created company/employee handbook. Vice President/Business Manager January 1988 to January 2001 Company Name Worked daily side-by-side and reported to the Director of the DC office. Effectively administered and grew office talent from 18 to over 120 employees as well as, annual income growth from $1.3M to $37M and an annual payroll and benefits budget of over $12M. Supervised 14 human resources, finance, IT and administration professionals. Accomplishments included: Accomplished day-to-day management and responsibility of office relocation including: market survey, selection of consultants, management of $1.9M project, build-out of over 44,000 sq. ft. of space and office move. Completed project on time and on budget. Developed, implemented and administered ""The Ketchum Washington Tool Kit"" - Employee handbook developed to standardize office procedures. Results were an increase in profits and improved productivity. Forecasted annual and quarterly budgets for all income statement line-items, which included: estimation of client income, salary and benefits, prediction of staff growth, space requirements, equipment needs, and anticipation of turnover of clients and staff. Presented financial plans to corporate headquarters in NY. Negotiated and produced: client, vendor and government contracts. Analyzed and prepared all weekly, monthly and year-to-date financial statements. Produced government billing statements. Developed and conducted new employee orientation program. Instituted and chaired ""Quality of Life"" employee welfare program to improve morale and reduce turnover. Created and implemented Reward and Recognition Program, to enable group managers to recognize and reward more employees, thus improve morale, reduce turnover, increase office productivity, and promote teamwork. Education BS : Human Resources Management Business Administration Human Resources Management Business Administration Professional Affiliations Senior Professional in Human Resources (SPHR) Member Society for Human Resource Management (SHRM) Member Montgomery County, MD SHRM Chapter Notary Public for the State of Maryland Skills accounts payable, accounts receivable, benefits, benefits administration, billing, budgets, budget, coaching, contracts, Council, client, clients, DC, employee relations, senior management, fast, Finance, financial, financial statements, general ledger, government, Human Resources, HR, leadership, law, legal, Director, market, mentoring, office, Windows platform, 2000, negotiations, Novell, office and equipment, Office Manager, organizational, payroll, payroll processing, performance management, policies, Project lead, project management, property management, Quality, rapport, real estate, recruitment, Research, space planning, strategic, supervision, teamwork, telephone ",HR " CUSTOMER ADVOCATE Career Overview Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. I have over 15 years of experience in retail, real estate, medical, insurance and sales customer service. Core Strengths Strong organizational skills Seasoned in conflict resolution Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Telephone inquiries specialist Invoice processing Adaptive team player Telecommunication skills Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Quality Communication   Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Sales   Consistently generated additional revenue through skilled sales techniques. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Multi-tasking   Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Work Experience CUSTOMER ADVOCATE March 2010 to January 2011 Company Name － City , State Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner * Spending approximately 90% of the scheduled time on the phone according to business need,customer service* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease ManagementDuties include Medical Claims Billing & Coding, Medical Benefit Quotes* Conducting research,as well as a vast knowledge of medical terminology and anatomy* Data entry and typing * Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills. CUSTOMER SERVICE AGENT March 2002 to September 2002 Company Name － City , State Greet and check-in passengers* Check-in passenger baggage* Assist passengers with misplaced baggage* Verify passenger departure documentation* Assist unaccompanied minors (UMs)* Comply with all security requirements* Reschedule passengers with flight interruptions* Assist passengers on arriving international flights* Documentation for all international departures* Produce all required, work-related documentation* Monitors (CRTs) and keyboards for passenger processing (carrier supplied)* Carrier specific reservation/ticketing software * scales for weighing passenger baggage * Ticket and baggage tag printing equipment. PATIENT CARE ASSISTANT TECHNICIAN October 2000 to December 2000 Company Name － City , State Provide basic patient care including Assisting with patient care, planning and assessments including - recording vital signs, height, weight, input output, collect and test specimens, report and record patient's condition and patient treatments.* Check deliver food trays, assist with feeding the patient if necessary, and refill water and ice* Assist patients with their mobility - turn and positioning, do range of motion exercises, transferring patients to and from wheelchair, assist with ambulation* Discontinuation of IV's, Clean and Irrigate lacerations Set up Rapid Infuser, Heptafiler Setup* Answer phones * Locate equipment * Transport Non Critical Patients and Assist with Critical Patients* Foley Catheters Dressing Changes and Feed patients assist with Comfort Measures / Safety Measures* Attend to the Psyche patients and Escort patients to treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR's, Clinitech Documentation and collection Change Sharp boxes and O2's * Decontamination procedures * EKG's, Assist with O2 delivery, Clean Instruments and Post-Mortem Care* Copy charts for admissions Splint Assistance, Suction, Crutch Walking Instructions and Adjustments take Vital Signs * Assist with Pelvic Exams perform Phlebotomy. Educational Background Patient Care , 10/2000 Maric College － City , State , USA GPA: GPA: 3.0 GPA: 3.5 GPA: 3.0 GPA: 3.5 Cum LaudeRelevant Coursework, Licenses and Certifications:PATIENT CARE ASSISTANT TECHNICIAN / CERTIFIED NURSES ASSISTANT : Paraleglal , 2004 Penn Foster － City , State , USA Skills anatomy, basic, Billing, call center, charts, Interpersonal, CA, customer service, Data entry, decision making, delivery, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range of motion, research, Safety, SAN, Collect specimens, TECHNICIAN, telephone, phone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written, written communication skillsProfessional and friendlyCareful and active listenerStrong public speakerMulti-tasking ",ADVOCATE " BUSINESS DEVELOPMENT MANAGER Summary Energetic, motivated and organized sales representative with results in the oil and gas industry. Accomplished professional with strong background in technical sales and product development. Highlights Excellent communicator Excellent sales techniques Strategic account development Exceptional customer service skills Upselling and consultative selling Relationship selling Skilled multi-tasker Proven sales track record Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales. Increased revenue 42 % in 2015 . Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Increased sales volume by adding 8 new accounts in the assigned territory. Experience Business Development Manager Jun 2010 to Feb 2012 Company Name － City , State Increased overall product line sales by 32% overall. Increased overall sales revenue at Weatherford and Baker Hughes by 40%. Responsible for sales within high temperature, high pressure applications. Secured sales contracts with Baker Hughes, Halliburton and Weatherford resulting in profit increasing by 21%. Global Sales Manager Jan 2009 to Jan 2016 Company Name － City , State Created a strategic sales plan that allowed product development to increase in profit margins by more than 14%. Increased revenue by 20% within 1 year by building and strengthening relationships with existing customers. Established office in Calgary and defined territory. Effectively led Outside Sales team in Houston and Calgary. Technical Sales Representative / Key Account Team Leader Jan 2005 to Jan 2016 Company Name － City , State Increase sales within my accounts by more than 200%. Developed and Managed the sales of a 9 million dollar account, the largest single account in the oilfield business group. Created and presented sales seminars outlining products and capabilities to Engineering, Manufacturing and Management supervisors. Qualifications: Highly effective through consistent contact and superior customer service, in building instant rapport and relationships with decision makers at all levels. Superior multitasking, organization and time management skills. Consistent, assertive closer and top performer throughout sales and development. Professional demeanor in communicating with individuals/groups, demonstrating an ability to relate in a clear and concise manner. Proven success in the sales of oil and gas products and services to various individuals/ groups; experience in tactical business planning and competitive intelligence, prospecting, strategic marketing and closing. Business Development Manager/ Texas Jan 2001 to Jan 2016 Company Name － City , State Developed and maintained accounts while growing overall sales revenue. Added new accounts that totaled over 1million dollars in new business. Ongoing testing of new elastomer compounds for ESP artificial lift clients. Sales presentations to pinpoint technical performance and benefits. Education Bachelor of Science , Communication Disorders University of Houston, Houston Texas Communication Disorders Marketing courses University of Houston Business courses University of Houston Skills benefits, business planning, closing, competitive intelligence, concise, contracts, clients, customer service, Marketing, office, multitasking, oil, Outside Sales, presentations, product development, profit, rapport, Sales, sales and development, sales plan, seminars, strategic, strategic marketing, time management ",BUSINESS-DEVELOPMENT " SENIOR FINANCE ASSISTANT Summary To obtain a position where I can be an asset to the company, along with development of new skills. Highlights 4 years experience with Query, Access, Excel, Control D, Lotus Notes, Oracle, Peoplesoft, Billing online system Thrives under pressure Excellent time management skills Analytical     Customer-oriented Basic understanding of Quicken  Computer proficient Critical thinking Financial statement analysis Accomplishments Assisted in the centralization of accounting to the Bloomington-Normal corporate office.   When multiple co-workers were out of the office I covered all of the PZ01 forms that came into the mail box processing over 99% of them and keeping the team from falling behind on them for that day receiving an ""On the Spot"" award for my accomplishment.   I hold the record for the most Premium Fund Account reviews to be done in 1 day on my team completing 16 reviews in 1 day while still maintaining a quality score of 97%.   Came up with multiple ideas to make processes on our team more efficient for example sometimes we would get questions about what review materials we have received and what we still need from agents and we would have to go pull the file and locate it in the file room every time but instead I suggested we all get read only access to the tool we use to check in materials to be able to see on demand what they are missing and what we still need so no longer did we need to go track down files to complete this task. Experience 07/2012 to 06/2016 Senior Finance Assistant Company Name - City , State I worked on two different teams during my employment at State Farm, one was Suspense and the other was Premium Fund Account Review.   Suspense: (2012-2014) Processed credit card refunds. Processed PZ01 forms that would be requested mainly from the fire division to change policy information. Worked Control D listings to clear items that didn't match off via journal entries in Oracle. Worked Agent returns where retired or working agents owed State Farm money and we had to set up payment plans or collect on that money and then clear the listing. Worked employee returns where employees would write bad checks at company stores or mail rooms for stamps or postage and we would have to contact those employees and collect from them. Took phone calls and provided remarkable customer service to everyone that called in with a question and went out of my way to try to provide an answer to each caller even if it wasn't in my expertise I would try to get them to someone directly to get there question answered instead of just transferring them along as I try my best to make every call remarkable. Had to complete ""FARs"" (Financial account reconciliations) on a monthly basis to make sure all the accounts you were responsible for balanced out at the end of every month via lotus notes program. Premium Fund Account Review: (2014-2016) Worked material check in where you would need to collect mail as well as faxes and check in the materials received from agents into the system and then file there folders to be reviewed. Processed agent premium fund account reviews on a daily basis for compliance problems and making sure everything they did in the office was done correctly and timely. Analyzed bank statements, quicken bank registers and reconciliations as well as manual copies, reviewed history of altered money reports and deposit to activity ratios to make sure everything matched up and that there was no money missing. Made sure nobody was stealing in the agent offices and if there were any discrepancies informed the agent about them.  Assisted agents in finding or fixing reconciliation errors or balancing issues. Took phone calls on a daily basis providing remarkable customer service. 07/2011 to 07/2012 Associate in Financial Shared Services for State Farm Company Name - City , State Got placed on the Suspense Team processing emails and completing credit card refunds for customers throughout the united states for all agents when they needed a refund and sent through a refund request form. ? 05/2007 to 07/2011 Laborer/Book Keeper/Apprentice Company Name - City , State Schedule installs for customers. Assist plumber in installing product. Clean & restock the work vans regularly. Do the accounts receivable and payable in the office. Finish invoices and mail them out to customers. 05/2006 to 08/2006 Laborer/Yard Worker Company Name - City , State Anything asked of me by the Yard Supervisor. Running heavy machinery/implements to complete certain tasks. Random labor intensive tasks such as shoveling/raking/digging. 05/2004 to 08/2007 Floor Installer Company Name - City , State Clean and load truck with product. Remove old product from the floor. Install new product on to the floor. Be as clean, organized, and courteous as can be on each and every job. Education 2009 High School Diploma Bloomington High School - City , State 2010 General Studies Heartland Community College - City , State ?1 Year of college completed Fundamentals of Accounting Course completed through State Farm Skills - Fast Learner - Organizational Skills - Very efficient minded - Problem Solver - Fast Learner - Very Adaptable - Team Oriented ",FINANCE " DIRECTOR OF BUSINESS DEVELOPMENT Professional Experience Director of Business Development January 2010 to Current Company Name － City , State Advise on marketing strategy, business models and strategic alliances for private clients in education, scientific and healthcare verticals. Recent projects include: ❖ The American Chemical Society - Developed business plan, marketing strategy and media relations for global launch of $1M research management software product in competitive STM marketplace. ❖ College Factual.com - Advice on brand positioning, UX and strategic relationships for college rankings portal based on consumer value led to partnerships with the Wounded Warrior Project and Veterans' Affairs. ❖ Global Giving - Developed key marketing messages and brand stories for $23M international non-profit. Developed marketing strategy and business opportunities for environmental nonprofit focused on transforming the market for healthy building materials. ❖ Product Development | Pricing. Monetized specialized consulting services to prominent clientele including leading healthcare, green building, and commercial building owners. Surveyed marketplace to identify service value and competitive pricing which yielded increased revenue. ❖ Market Segmentation. Repositioned healthy materials database for with toxicity screens for 34,000 chemicals targeted at 'green building' product environment. Segmented product users to understand product challenges and opportunities. Vice President, Business Development January 2009 to January 2010 Company Name － City , State Led cross platform revenue initiatives for dominant online ranking franchise ""America's Best, "" encompassing Education, Health, Personal Finance, Legal, and Politics verticals. ❖ Strategic Partnerships. Led cross-divisional team to integrate complex $1.2M joint venture, launching revenue-producing website within 90 days. ❖ Pricing. Renegotiated underperforming partnerships by analyzing Google trends to optimize pricing. ❖ Deal Structuring. Doubled annual revenue from health insurer by analyzing value of Google keywords. Renegotiated contract to realize additional revenues to increase CPL. ❖ Product Development. Generated four new products in nine months each estimated to produce $100K annually ➢ Developed lucrative marketing program focused on hospitals' high margin specialties ➢ Initiated hybrid partnership of lead generation and brand licensing for senior living category ➢ Tripled value of brand licensing in health and education categories via pricing analysis of 'out of home' advertising in top ten media markets. Director, Content Strategy January 2006 to January 2009 Company Name － City , State Sourced, negotiated and managed cross-platform distribution partnerships for 25 leading cable companies including Charter Communications and Virgin Media. ❖ Negotiating. Negotiated complex licensing partnerships with news, music, games, sports and technology providers, resulting in a 40% margin for company. ❖ Partnerships. Managed successful business relationships with more than 50 national accounts including Viacom, The Associated Press, Major League Baseball, The Weather Channel and American Greetings. ❖ Deal Structure. Sourced Internet radio provider to provide 40 channels of customized content against backdrop of digital copyright restructuring legislation. ❖ Budget Management. Reduced content costs by $400,000 by renegotiating deal terms with large media content partners. Resulted in budget savings of 10% annually and retention of 'business critical' providers. Vice President, Business Development January 2000 to January 2005 Company Name － City , State Director (2000-2002) Developed digital business initiatives for four national magazines and a cable channel. Built consensus across 7 divisions to invest in new business models. Protected and advanced iconic brand online. ❖ Revenue Development. Generated $500K+ annually in syndication revenue. ❖ Product Development. On four-week deadline, sourced and produced 8 SKUS for big box store distribution deal. Resuscitated $2M flagship reference product line after 2 bankruptcies. Doubled unit sales and operating income through innovative licensing strategy. ❖ Partnerships. Negotiated profitable, multi-year marketing partnerships with national ISPs resulting in 60% increase in web traffic to drive advertising and e-commerce revenue. Established profitable licensing relationships with partners in Greece, Croatia, Germany and Italy. Vice President, Marketing January 1998 to January 2000 Company Name － City , State Recruited by AOL colleagues to manage e-commerce start-up including marketing strategy, strategic relationships, and communications. Garnered national print and broadcast coverage in the pre-Google era. Helped position company for profitable acquisition by national tea retailer. Manager, Partner Marketing January 1994 to January 1998 Company Name － City , State Directed partner relations and partner marketing during hyper-growth period, preserving key alliances through significant changes in business model. Led cross-divisional team including, technical, editorial, legal and advertising in onboarding of strategic partnerships such as the National Football League, CBS Sportsline, ABC News, Bloomberg L.P., NBC, Reuters, Web M.D. and Business Week. ❖ Marketing Strategy. Developed an average of 25 customized marketing campaigns each month for national media partners such as Viacom, Business Week, IDG, Hachette-Filipacchi, Ziff Davis and NBC with response rates of between 1% and 5%. Managed multiple agencies, developed successful creative, resulting in record-setting customer acquisition. ❖ Alliance Partnerships. Directed partner management during hyper-growth period, managing 26 key national accounts through challenging restructuring. Effectively liaised between parties to preserve long-term business relationships resulting in $12M in savings. ❖ Budget Development. Developed and managed $18M annual partner marketing budget and staff of six. Education Master of Science : Communications University of Tennessee Master of Science, Communications University of Tennessee Bachelor of Arts : Journalism University of Oklahoma Bachelor of Arts, Journalism University of Oklahoma Marketing Strategies for Growth, Education University of North Carolina at Chapel Hill － City , State , US Marketing Strategies for Growth, Executive Educatio University of North Carolina at Chapel Hill Certifications M.D Professional Affiliations Executive , Blogger, DC EcoWomen, Washington, DC Skills Marketing, Marketing Strategy, Business Development, Healthcare, Advertising, Business Plan, Clients, Hp-ux, Media Relations, Unix, Ux, Product Development, Transmissions, Budget, National Accounts, Restructuring, Increase, Pricing, Budget Management, Games, Greetings, Finance, Joint Venture, Joint Ventures, Lead Generation, New Products, Out Of Home, Pricing Analysis, Sales, Sales And, Accounts Through, Onboarding, Partner Marketing, Audience Segmentation, Building Design, Building Materials, Commercial Building, Database, Market Segmentation, Segmentation ",BUSINESS-DEVELOPMENT " SENIOR STUDENT ACCOUNTS OFFICER Summary Dedicated Financial Aid/Student Accounts Officer with 7 years of experience delivering outstanding service to prospective and current students and their parents. Well-versed in working with student information systems, Campusvue, PowerCampus and PowerFAIDS. Extensive experience working with student financial aid programs and federal regulations. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains a positive attitude and works hard to build team relationships.Desires a role of increased responsibly and authority. Experienced in budgeting and strategic planning. Highlights Microsoft Office ImageNow CampusVue PowerCampus PowerFAIDS VA Once Right Signature Ten Key Documentation and reporting Packaging student aid awards Federal financial aid need analysis Polished communication skills Process implementation Cultural sensitivity Problem resolution Member of NASFAA Experience Senior Student Accounts Officer September 2012 Company Name － City , State Complete financial planning with prospective and current students Ensure that students are aware of enrollment requirements to receive Federal and Institutional Aid Award and certify Federal and Private Loans for undergraduate and graduate students Counsel and advises students and parents on their financial options and obligations Award financial aid and adjust funds due to enrollment status Audit student files to ensure compliance with Federal regulations Collect current and past due payments from new, current, and withdrawn students Work with students to set up payment plans that fit their budget and meets University guidelines Provide quality customer service to all students, faculty and staff Maintain logs and records of all tasks Train new employees Manage a caseload of 400 students Counsel VA students on their benefits Complete the financial aid verification process Responsible for invoicing self pay students Responsible for retention goals Ensures students are financially eligible to continue their classes Maintain a performance record of at or above 99% of students to be packaged and repackaged Assist with Ready to Pay reports Assist with the Federal Work Study Program. Financial Aid Officer December 2010 to September 2012 Company Name － City , State Completed financial planning with prospective and current students Counseled and advised students on their financial options and obligations Audited and reconciled VA and financial aid files to ensure compliance with Federal regulations Provided financial aid information to all groups within the organization Worked with other organizations and departments to promote Financial Aid awareness Developed and implemented policies and procedures within the department Helped hire, train and motivate new staff members within the department Certifying official for the Department of Veteran Affairs Served on the Student Activities Board Campus Facilitator for MBA distance learning classes Worked with students to set up payment plans that fit their budget and met University guidelines Helped maintained the 90/10 ratio. Student Accounts Officer and Financial Aid Officer April 2008 to September 2010 Company Name － City , State Completed financial planning with prospective students Counseled students on their financial obligations Certifying official for the Department of Veteran Affairs Handled accounts receivable and accounts payable Helped maintain the 90/10 ratio Financial Service Representative March 2007 to April 2008 Company Name － City , State Sold, opened and maintained customer accounts Opened and closed loans Made sales goals Responsible for lobby management Licensed Insurance Agent of SunTrust Investment Services, Inc. Recommended innovative alternatives to customers reduce unnecessary Researched market trends and surveys and used information to stimulate sales Lectured on financial management strategies and problem resolution techniques Teller Supervisor September 2006 to March 2007 Company Name － City , State Managed 5 tellers Created end of the month reports Enforced bank guidelines Handled customer complements and complaints Trained and coached new and current tellers Vault Teller Financial Service Representative Level 2 January 2005 to January 2006 Company Name － City , State Sold, opened and maintained customer accounts Opened and closed loans Led sales meetings Teller November 2004 to February 2006 Company Name － City , State Made referrals for potential sales Advised customers on new products Cashed checks Handled deposits Education Masters of Business Administration : Human Resource Management , 2010 Colorado Technical University － City , State GPA: GPA: 3.73 Human Resource Management GPA: 3.73 Bachelor of Science : Business Administration , 2008 Virginia Commonwealth University － City , State Small Business and Entrepreneurship Select One Interests Additional Information Skills ",BANKING " SALES SUPPORT Experience SALES SUPPORT February 2002 to January 2010 Company Name － City , State Directed team-centric initiatives to process and release 56,000+ digitally preflight pdfx1a Run of Press /magazine ads totaling $50 million in publications via Associated Press AdSend, B-Linked AdTransit, FTP sites and platforms for Macy's, Inc. Liaised among production department and Pre-Press teams to ensure color corrections and quality control were maintained, as well as staff at major magazines doing color mark-ups on press runs / approvals for quality control. Implemented VIO Adsend Web Application to release digital plate Macy's ads to publications, as well as Soft Proofing for both Creative and Production Departments and AdGate Adsend program for releasing ads to publication. Served as a Stakeholder / Team Member of a Soft Proof Committee responsible for implementation of new Approve V.1.3 Digital Color Approval / Correction System on EIZO monitors. Led transition team centralizing four 4 / Color Run of Press (ROP) operations divisions into new Macy's, Inc. Continually aligned costs with planned budget to decrease production expenses 25% every quarter. Increased processing efficiency 50% decreased errors 75% via a new Adsend Roadmap for Adobe Advertising Cloud team. Created cost-controlling production schedules to coordinate an increase in Macy's ROP and Magazine Ads. Contributing to a $200+ million sales increase for Macy's East during a 4th Quarter Holiday Season. Marketing Project Production Manager, Production Manager January 2010 to February 2018 Company Name － City , State Led and supervised forward-thinking teams in conceptualizing, developing dynamic templates, releasing direct mail, inserts, and outdoor ads to pre-press department and external vendors. Coordinated final direct mail/SEM ad review meetings with SVP of Marketing Operations to facilitate sales edits, and proofread approved URL/QR Codes/Web ID's. Managed ad traffic flow to Pre-Press and Blue Line sign offs for creative team, as well as final delivery of print and digital files to external printers via FTP sites. Performed quality control and color correction mark-ups for completeness and accuracy. Created InDesign templates for blow-ins/stich-ins, OOH campaigns/Omnichannel platform. Led negotiation meetings with Creative, Pre-Press, printers, and vendors. Continually ensured scheduled press run timekeeping within budget by 85%, by providing final roadmaps to printers. Selected by VP of Marketing & Operations to co-train all newly hired employees because of cross-functional leadership skills. Played a vital role in achieving $250+ million Direct Mail sales for Fall and Spring Seasons, by creating new proof process. Receiving Macy's ""Marketing Star of the Year Awards"" from 2013 - 2018 for exemplary job performance managing inserts. Successfully managing production of new annual Macy's Men's Fashion Book direct mail and SEM campaigns. Advertising Project, , Color Run of Press/Magazines. Staging Street Operations Manager January 1998 to January 2010 Company Name － City , State Assistant Production Manager January 1998 to January 2002 Company Name － City , State Marketing Manager January 2000 to January 2001 Company Name － City , State Advertising Manager, Advertising Sales Support January 1995 to January 1998 Company Name － City , State Education Master of Business Administration : Marketing & Project Management SOUTHERN NEW HAMPSHIRE UNIVERSITY Bachelor of Arts : History & Political Science (Management & Marketing) MANHATTANVILLE COLLEGE PMP Certificate in Project Management Certificate in Digital Plate Processing Certificate in Pre-Press Preparation & Processing Certificate in Soft Proofing Certificate in 4 / Color Processing & Correction Certificate in Social Media Advertising Certificate in Email Marketing Certificate in (SEO) Search Engine Optimization Certificate in Google Analytics Search Advertising Certificate in Branding & Fan Building Certificate in 3D Printing Workshop Certificate in Digital Photography Workshop Summary QUALIFICATIONS FOR PROJECT MANAGER, MEMBER SUPPORT TOOLS AND PROCESS Innovative Leader Committed to Delivering Excellence in Marketing & Advertising and Maximizing Bottom-Line Results. Highly Accomplished Marketing/Advertising Project Manager with Digital/Print Production Leader, and Ad Manager experience who drives Campaign Development, trends tracking, Consulting, Project Management, and initiatives to align with a company's vision. Innovative Thought Leader who develops synergistic campaigns for world-class print products/services, cultivating a strong brand image with superior quality. Influential Strategist who Leads Cross-Functional Teams/Processes, Advising on Creative Assets, Ad Manage on SEM Platforms, develops alliances among senior-level decision-makers, top vendors, media companies, and agencies. Affiliations American Marketing Association The Organization of Black Designers Advertising Production Club of New York National Black MBA Association Association for Project Management Digital Marketing Association Digital Advertising Alliance Macy's Thanksgiving Day Parade Committee Macy's 4th July Fireworks Committee The Bowery Mission Henry Street Settlement Highlights Vendor Relations Project Management/OOH 4/Color Correction Specialization Team Building / Training / Innovation Print Production/ Schedules Creative Team Collaboration Process Optimization Consulting / Negotiation / Maximization Strategic Analysis / Planning Graphic Design / Ad Traffic Soft Proofing / Digital Files Proofreading / Editing / Quality Control Building Templates Strategic Planning / Implementation Cost Reduction / Avoidance Turnaround / Crisis Management Digital Photo Retouching Microsoft Office Suite / Adobe Creative Suite / QuarkXPress ADTransit / ADSend / Pre-Press Skills Vendor Relations Project Management/OOH 4/Color Correction Specialization Team Building / Training / Innovation Print Production/ Schedules Creative Team Collaboration Process Optimization Consulting / Negotiation / Maximization Strategic Analysis / Planning Graphic Design / Ad Traffic Soft Proofing / Digital Files Proofreading / Editing / Quality Control Building Templates Strategic Planning / Implementation Cost Reduction / Avoidance Turnaround / Crisis Management Digital Photo Retouching Microsoft Office Suite / Adobe Creative Suite / QuarkXPress ADTransit / ADSend / Pre-Press ",SALES " CONSULTANT Summary I am an experienced Program Manager, delivering enterprise-grade on-premises and SaaS products at Microsoft while being customer obsessed. I was previously an Enterprise Desktop Architect at multiple large companies, both as an employee and in a consulting capacity. I have a proven track record of positive impact in enterprise desktop management, infrastructure, systems administration, programming and automation, enterprise architecture, and project management. Highlights Windows OS VMware Server/View IIS Leadership System Center Configuration Manager Enterprise Imaging/OSD/MDT App-V Consulting MSI/Windows Installer BitLocker Full Disk Encryption Server 2K8/2k12 Project management InstallShield AdminStudio VDI ASP.NET/VB.NET/C#/VBScript Microsoft BitLocker Administration and Monitoring MS SQL Server App Compat Spanish UE-V Accomplishments MCTS: Windows 7, Configuration and MCTS: Windows 7 MCTS: Office 2010, Deployment. Experience Consultant Jul 2011 to Current Company Name － City , State responsible for architecting and implementing client solutions for large enterprises. Won four awards for efforts with enterprises and well as internal work done to promote knowledge sharing (Great People/Great Performance, Knowledge Management Sharing, Community Star, and a Key Talent award) and received the top ranking available. Drove not only Windows 7 adoption at an 85,000 seat Fortune 100 international financial institution, but the purchase of the Enterprise edition with MDOP and continued to fight for Microsoft share with Bitlocker, ConfigMgr 2012, and App-V. Founded the Americas Client Solutions Birds of a Feather community initiative, a biweekly call with 40+ consultants providing an open forum for knowledge sharing, instant support, and networking opportunities. Expanded community to include new college hires and other international communities. Won multiple awards for knowledge sharing. Effort included a separate call for Windows 8 First Wave consultants resulting in many successful engagements and a living lessons learned document to be used for overall Windows 8 consultant readiness. Expanded to include Readiness Groups, a unique and effective way to prepare 90+ consultants internationally for a large new wave of technology, increasing billable utilization amongst all client solutions focused consultants. Architected and led Windows 7 deployment at a large international financial institution for 85,000 machines. Programmed a website in VB.NET to aid rapid application rationalization. Created three global Windows 7 images, including an x86 and x64 version, with multiple languages in MDT 2010/2012 and building a ZTI image using MDT and Configuration Manager 2007 to allow rapid OS uplift. Packaged 20+ applications as part of image engineering. Drove application packaging efforts utilizing App-V and MSI (where appropriate), moving towards zero touch. Developed and managed a virtual UAT test environment to allow remote access for testers to validate their applications which was utilized for thousands of applications. Architected and implemented MBAM and began migrating from PGP to Bitlocker. Assisted with image requirements and partnered with other teams to define hardware standards, better define licensing management, improve application and workstation self-service systems and processes. Drove a security settings review and implementation on both XP and Windows 7 to set security baselines for machines to decrease attack vectors on both platforms. Created a 3 year Workstation Transformation Roadmap for a large client to streamline processes, improve end to end user experiences, implement Windows 8/Windows to Go/ConfigMgr 2012/App-V/profile management/data backup, and cut costs. The effort is projected to save over $3 million year over year. Built a solution that integrates with MDT 2012 to allow direct transfers of user data from machine to machine using USMT, removing the need for intermediary storage. Solution works for home users needing replacement machines as well and can be done remotely, cutting the time needed to get end users up and running. Solution in use at many major companies, speeding up OS migrations while cutting costs. Extended a 5 month engagement with a client to over 2 ½ years. Sold over $400,000 of additional services business to the client to drive forward the Windows 7 and Workstation Transformation efforts utilizing additional Microsoft resources. Enterprise Desktop Architect Jun 2006 to Jun 2011 Company Name － City , State Senior member of the Enterprise Client Systems team responsible for Client Architecture. Architected, implemented, and maintained SMS 2003/SCCM 2007 infrastructure for over 30,000 machines in 22 different hospitals and hundreds of clinics. Designed the application lifecycle process, including application packaging best practices for MSI repackaging. Managed the application packaging effort for all of Intermountain Healthcare. Performed QC on over 400 applications. Packaged hundreds of applications using InstallShield AdminStudio into MSI format. Utilized App-V and ThinApp to virtualize applications to prevent application conflicts. Integrated App-V into SCCM and set up a streaming infrastructure to support VDI efforts in VMware View. Involved with image creation (custom solution and OSD), patch management (WSUS), inventory, and encryption (EFS/Bitlocker/Safeboot). Tier 3 support for all hospitals and clinics. Architected and led the packaging effort for over 250 applications in one year with 5 packagers (2 of which were packaging part time) meeting an aggressive deadline for the opening of Intermountain's largest hospital. Designed VDI client infrastructure on top of VMware View, including imaging, software delivery, profile management, and group policy for 100+ virtual machines that were being piloted, resulting in a dynamic, efficient, stable, and cost effective computing environment. Programmed a utility in VB.NET to assist desktop technicians in automatically adding machines to AD groups and SCCM collections for deployment of MSI/App-V based installations, significantly reducing the amount of time needed to deploy applications to groups of machines. Currently used in over 3 million deployments, saving thousands of man hours and cutting application delivery time to machines from 24 hours down to 10 minutes per deployment. Created a utility in VB.NET to automate the updating of distribution points, creation of new collections (with appropriate rights), creation of AD groups, and advertisement creation, allowing the Enterprise Client Systems team to quickly respond to new deployment requests. Packaged hundreds of applications on top of other Enterprise responsibilities. QC'd 400+ applications, certifying them on 2K, XP, and Win7 in restricted user environments and then deploying them via SCCM to over 30,000 managed machines. Implemented a virtual test lab in VMware View for sponsor testing and Windows 7 compatibility testing, decreasing application issues in production by 30%. Architected a Certificate Authority with an offline root, as well as logon scripts and GPO's to encrypt mobile devices using Microsoft EFS to assist in aligning Intermountain with HIPPA and other regulations. Played a major role in defining IT direction on the Enterprise Desktop Subcommittee (responsible for desktop design), Hardware Subcommittee (responsible for defining hardware standards), and the CMDB Subcommittee (responsible for moving the company more towards ITIL standards). Programmed a website to track applications, Win7 compatibility, and audit deployments for license compliance. Assisted in the design, testing, and implementation of the Windows 7 image for Intermountain Healthcare, migrating from a custom imaging solution to OSD in SCCM. Created custom WMI class in SCCM's MOF file and a script to populate the class on each client for centralized BitLocker reporting via SCCM for compliance purposes. Utilized USMT and a custom XML file to migrate user settings and data during migration and to new machines during replacement scenarios. Sep 2005 to Jun 2006 Company Name － City , State Analyzed customers' systems and designed implementation strategies to seamlessly integrate the Fresh Market Manager solution into existing systems. Managed the work of two other employees. Provided 24 hour tech support for over 15 customers worldwide. Created scripts to automate testing and installation of Park City Group's products. Shouldered responsibilities of the Systems Administrator role managing Exchange, Windows 2000/2003 Server, Networking, VPN, and Active Directory. Automated a time-consuming, complicated, error-prone installation process resulting in faster and more problem free installations, supporting an influx of new customers. Identified a lack of company knowledge surrounding scalability strategies with Fresh Market Manager and wrote a load testing script to simulate a variable amount of supermarkets simultaneously hitting an Oracle database. Faced with a short deadline to provide training for a customer in Thailand, developed a five-day course including a hands-on demo using VMware Workstation which resulted in a successful knowledge transfer. Led technical team in providing pre-sales support, systems analysis, planning, and implementation of Park City Group's products for multiple new customers which resulted in successful execution. Undertook the role of Systems Administrator for the company on top of other duties after the departure of an employee. Quickly gained an understanding of various complex systems, documented them, and spent time after hours studying systems where I previously didn't have experience to be able to provide support for them. ExxonMobil - Senior Systems Technical Analyst Sep 2002 to Sep 2005 City , State Responsible for technical application delivery and infrastructure for over 100,000 desktops worldwide. Provided Level 3 technical support for engineers and geoscientists around the world. Supplied task-driven scripts for User Support Engineers and Data Management staff. Worked with end users to identify application requirements and created and deployed solutions to them. Managed 3 different teams on the largest IT project at ExxonMobil, repackaging over 5000 applications into MSI format and rolling out XP to 100,000 desktops. Developed a program to automate SMS deployment which resulted in over $200,000 in annual savings and increased customer satisfaction due to faster application delivery. Managed the Conflict Resolution team and reduced manpower on team from 5 to 1 through strict process and best practice design, saving over $300,000 in contractor costs during the XP rollout project. Led a team of 5 employees on the Application Deployment team. Implemented a Recycle Coordinator Queue to perform root-cause analysis which cut costly application failures in production from 80% to 20% in a matter of 2 months resulting in savings of over $280,000. Learned Active Directory in 2 weeks and subsequently trained over 75 people on its use. Repackaged over 60 applications in a year, was assigned the most difficult apps and quickly completed them. Trained new employees who became solid performers. Built the Application Stewardship team from the ground up utilizing 10 contractors and 1 employee. Documented and developed all processes and best practices. Team exceeded initial goal of completing 1 app every 2 days by completing more than 1 application per day. Promoted to a new level in just 2 years. Leveraged existing programming skills to learn Perl. Produced an SMS script to assist supervisors in recovering license costs when personnel transfers occurred saving thousands of dollars in unused licenses. Education BS , Business/MIS Brigham Young University － City , State Business/MIS 3.77 Skills VB.NET, ASP.NET, Active Directory, adding machines, streamline, AD, application packaging, automate, backup, Hardware, Conflict Resolution, consultant, Consulting, Encryption, Client, customer satisfaction, Data Management, delivery, desktops, direction, XML, financial, IIS, image, Imaging, InstallShield, inventory, ITIL, Knowledge Management, Leadership, managing, Market, access, C#, Exchange, Windows OS, Windows 7, Windows 8, Windows, Win7, Windows 2000, 2K, works, migration, MSI, Enterprise, Networking, OS, Oracle database, packaging, Perl, personnel, processes, programming, Project management, reporting, sales support, scripts, script, SMS, Spanish, MS SQL Server, systems analysis, technical support, User Support, tech support, unique, VBScript, View, VPN, website, x86 ",CONSULTANT " SPRINT ISP MANAGEMENT TO THE VENDOR Qualifications Windows 95-XP-Windows 7/8.8,1/10 Windows NT/2000/2003/2008/2012 Red Hat (limited) Ubuntu (limited) VIRTUALIZATION TECHNOLOGY: ESX/ESXi 3.5-5.5 MS Hyperv 2005-2008 SECURITY SYSTEMS/LOAD BALANCERS: Brocade SSL Load Balancer F5 BigIP AFT/LTM Load Balancer SSL Cert Management - 230 Sites Watchguard Work Experience Sprint ISP Management to the vendor May 2014 to Current Company Name Performed System Administration for clients in KCMO/KS - worked on project to move critical Servers to Data Center without interruption. Worked with team to resolve issues and moved over a weekend. Started training and project on Azure and AWS project to move production servers and services to cloud services. Worked on cost analysis to procure a complete change over from physical to cloud environment. Moved complete office infrastructure to new office. Designed network infrastructure. Worked with major ISPs (ATT/TWC) to provide internet and managed services. Setup wireless infrastructure. Put in PBX Grandstream system and worked with providers to move from Analog to Fiber with DID's for PBX installation. Restructured backup process to include Dell Appassure - configured to backup 22 VM Windows server, including 2 SQL and 2 Microsoft Exchange Servers Completed P2V project using ESXi 5.5 with Essentials licensing. Converted 22 servers Configured Orion Solar Winds to monitor and report on all network devices utilizing several monitoring processes. Worked with vendor to cut over all remote locations from ATT/Sprint ISP Management to the vendor. This took the work load off of IT and allowed an outsourced company to monitor and manage 21 remote offices. Technologies: SonicWall/Cisco ASA Firewall, Windows Server 03-12/Pertino Networks ESXi 4.1-5.5, Exchange 2007/2013, IIS Servers, Dell Switches, Dell Servers, AppAssure, Azure/AWS Implemented Pertino, EMC VNX 5300, VNXe 3200 Systems Engineer January 2013 to May 2014 Company Name － City , State Moved to contract role after company sold Relocated company production network from MainMark DataCenter to Layered Tech ATC. Built new infrastructure - Cisco UCS B200 5 Blade Server/VMWARE ESXi 5.1 Enterprise, EMC VNX 5300 SAN/Fibre Channel technology-10gb/Fabric Connectors/Cisco 4500 Switches Moved all SSL Certs from outdated Brokade Load Balancers to F5 BigIP LTM Configured Orion Solar Winds to monitor and report on all network devices utilizing several monitoring processes. Redesigned new ESXi 5.1 installation to utilize HA/DFS/Vmotion - configured access via Fibre Channel protocol for 10gb connection to SAN. Technologies: F5, Cisco ASA Firewall, Cisco UCS Blade Server, EMC San, Windows Server 03-12 ESXi 4.1-5.5, SolarWinds, Exchange 2003/2010/2013, IIS Servers, Dell Switches, Dell Servers, Trilead VMX, VEEAM, Unitrends IT Director September 2007 to January 2013 Company Name － City , State Performs hardware, software and network upgrades for company - Installed Server MS Windows 2003 Enterprise Edition based network - Upgraded to 2008 R2. Responsible for implementing and maintaining system security and configurations of 32 company servers while providing IT support, to include planning, software and hardware configuration to a staff of 90 end-users. Implements overall worksite infrastructure using ESXi Virtualization - Went from a 4 server shop to 32 - all but 3 are VM's. Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems. Technologies: Watchguard Firewall, Cisco Switches, Dell Switches, HP Switches, HP Servers, Windows Server 2003/2008, ESX 3.5 - ESXi 5.1, Exchange 2003/2010 DAG, IIS Servers, Trilead VMX, VEEAM, Unitrends Kansas State Government contractor January 2001 to January 2007 Company Name － City , State 66062 913.710.7339 Education and Training BS : Business Management Ottawa University － City , State , US Ottawa University ~ Overland Park, KS Campus Currently pursuing a BS in IT, Minor in Business Management Certifications CCNA CCDA MSCE VMWARE ESXi technologies Watchguard Firewall Technologies Exchange 5.5-2010 OS/2/Netware/DOS Lan Manager (Many years of exposure to networks) Windows Server NT, 2000, 2003, 2008 Office 95, 97, 2000, 2003, 2007, 2010 F5 BigIP AFM/LTM Installation/Administration EMC VNX SAN Technologies - Training/Experience on new 5300/Unisphere/VNXe 3100 Unisphere/AX4-5i/Navisphere Experience with iSCSI, SMB Cisco UCS Blade Server technologies Supporting 10gb Fabric Connect technologies for UCS/SAN/VMWARE deployment Backup/DR Applications and Business Continuity programs TECHNOLOGY Cisco Router - Cisco Catalyst Switch - Switching Technologies (Layer 2,3) - Ethernet, FastEthernet, GigEthernet, HP/Dell/Cisco Managed Switches - Cisco Switching (latest is 4500) Watchguard XSeries F5 BigIP LTM/ASM DHCP TCP/IP DNS SSL Cert Mgmt Wireless B/G/AC Gb Skills Cisco, Exchange, Firewall, Iis, Internet Information Services, It Support, Layout For, Microsoft Windows, R2, Sap, Security, System Security, Virtualization, Windows 2003, Windows Server 2003, Cisco Asa, Emc, Emc Vnx, Orion, Vnx, Access, Atc, Dfs, Engineer, Fibre Channel, Marketing, San, Solarwinds, Ssl, Storage Area Network, Systems Engineer, Vmware, Analog, Aws, Clients, Cost Analysis, Data Center, Emc Vnxe, Isp, Microsoft Exchange, Pbx, Sql, System Administration, Systems Administration, Training, Virtual Machine, Vm, Vnxe, Wireless, Ac, Brocade, Business Continuity, Catalyst, Ccna, Deployment, Dhcp, Dns, Dos, Emc Navisphere, Ethernet, Iscsi, Lan, Lan Manager, Layer 2, Navisphere, Netware, Os/2, Red Hat, Router, Switching, Tcp, Tcp/ip, Windows 7, Windows 95, Business Management ",DIGITAL-MEDIA " COMMUNICATIONS DIRECTOR Professional Summary Seasoned communications pro and results-driven communications strategist with award-winning writing and editing credentials, proven successes in media relations/pitching, and longtime experience in Web and social media content. Skills Superior verbal and written communication skills Excellent media contacts Crisis communication Web content Brand development and management Analytical thinker PowerPoint presentations Adobe Photoshop Work History Communications director , 09/2013 to Current Company Name – City , State Responsible for all internal and external communications for non-profit agency providing counseling, shelter and services to 90,000 Pennsylvanians each year. Media relations/government relations/fundraising. Web site design and content/social media (Facebook, Twitter, YouTube, Pinterest). Annual report/statewide fatality report/publications design & content. Developed and managed communications strategies, plans and budgets. Planned and launched innovative, creative and effective communications campaigns, such as a press conference to honor domestic violence victims at Capitol Rotunda which resulted in participation by governor and 19 legislators and statewide media coverage. Oversaw and adhered to the communications department budget. Communications director Pennsylvania Auditor General , 01/2005 to 01/2013 Company Name – City , State Responsible for all internal and external communications for department of 750 employees serving 12.5 million state residents Issued more than 300 press releases each year, plus media inquiries Web site design and content/social media National award for ""PR on a Shoestring'' & honorable mention for Web site Special assignments reporter, Pittsburgh Tribune-Review (2004-2005) Focused on in-depth background reports on topical political, economic issues High-profile breaking news such as President Reagan's state funeral Recognized as business writer of year by Pennsylvania Society of Professional Journalists for coverage of US Airways' bankruptcy. Chief communications officer , 08/2001 to 04/2003 Company Name – City , State Responsible for all internal and external communications for Fortune 700 international toolmaker with more than 14,000 employees in 64 global markets, including Germany, India and China. Speechwriting, annual report and other executive communications, community relations, government relations, corporate philanthropy. Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts. Developed and managed communications strategies, plans and budgets. Vice president , 02/1998 to 08/2001 Company Name – City , State Speechwriting, annual reports, crisis communications, government relations. Marketing communications and strategic planning. Blue-chip clients included Firestone (Explorer tire fiasco), HealthSouth, Visa. Developed key messaging, branding and positioning statements. Planned and launched innovative, creative and effective communications campaigns, such as Os-Cal bone supplement, placing former Olympic skater Peggy Fleming on ABC's ""Good Morning, America''  Manager , 12/1996 to 02/1998 Company Name – City , State Responsible for all external communications for Fortune 500 natural-gas utility with more than 350,000 customers in Pennsylvania and Maryland. Media relations, customer relations, government relations, marketing. Public Utility Commission as a model in the state. Developed and managed communications strategies, plans and budgets. Created and implemented external and internal communications strategies for key company initiatives such as energy deregulation and retail shopping for natural gas Editor/Reporter , 09/1985 to 12/1996 Company Name – City , State Award-winning reporter and editor with experience in sports, news, business. Assigned to major stories including sale of Pittsburgh Pirates, financial collapse of Westinghouse Electric, and energy deregulation in Pa. Editor/Reporter , 09/1981 to 09/1985 Company Name – City , State As scholastic sports editor, operated staff of 12 full-time reporters, copy editors and photographers for sixth-largest Sunday paper in U.S. Investigative reporter in sports, news. Education Bachelor of Arts : Communications , 1977 Pennsylvania State University - City , State communications Reporter and editor of Daily Collegian, college newspaper MFA : creative non-fiction , June 2004 Spalding University - City , State Accomplishments Youngest scholastic sports editor in nation at top-10 Sunday newspaper Numerous communications awards, including PA business writer of year and national award for PR on a Shoestring Oversaw communications for auditor general's 2008 re-election campaign that rolled up third-largest vote total in PA history, outpolling President Obama in Keystone State Crisis communications for Fortune 700 companies including Firestone, Equitable Resources and Kennametal Inc. Skills agency, community relations, content, counseling, creative writing, crisis communications, clients, customer relations, editor, financial, fundraising, government, Explorer, marketing, Marketing communications, Media relations, natural-gas, press releases, PR, profit, publications, reporter, Speechwriting, stories, strategic planning, Web site design and content, Web site, professional writing, writer, annual reports Additional Information Awards: Pennsylvania Keystone Press Award, first place, 1990 Golden Quill Award, first place, 1989 Associated Press Sports Editors, fifth place (national), 1986 Associated Press Managing Editors, first place, 1979 ",PUBLIC-RELATIONS " Professional Summary Detail-oriented, enthusiastic educator with over 12 years experience in Higher Education, skilled in designing curriculum for various faculty members with an aim of integrating technology in meaningful ways. Seeking a position as an Instructional Design professional where I can organize, plan, and implement effective educational practices. Exceptional ability to manage multiple projects in a deadline-driven, dynamic environment; Enthusiastic about new ideas and experiences. Experience Special Instructor of Composition Administration June 2008 to Current Company Name － City , State Design first-year Composition curriculum, which assists at least 25 faculty instructors of Composition each semester. Using the Learning Management System Canvas, created a common College Composition course shell template. This involved collaboration with IT in order to design and deliver the most effective course. This is available to any user of Canvas for immediate use. Currently it is being used by 25 faculty members. Modified all documents within the common College Composition curriculum to be accessible and meet ADA regulations. Train, supervise, and mentor new instructors of College Composition, providing them with curriculum which they are to deliver. Implement professional development opportunities and workshops, many of which focus upon effective use of technology within the classroom, including using various Learning Management systems in helpful ways. Serve as a liaison between the English Department and the Center for Advising and Student Achievement as well as the Division of Student Affairs to implement an early intervention and retention program called Early Performance. This entails recruiting participants and creating documents to train faculty how to participate. Plan, implement, monitor, and assess various courses which are consistent with Colorado State University objectives. Design and test instructional methods that utilize technology in the classroom in meaningful ways. Collaborate with a team of Composition faculty to write and organize anthologies to be used in Composition classrooms across the campus (some of which are used across the nation). Supervise, manage, and train new Composition instructors, including planning, organizing, and facilitating a week-long Orientation once a year. Assess and ensure that instructors meet the objectives and goals of their courses. English Instructor January 2007 to May 2008 Company Name － City , State Planned, implemented, and assessed various Composition courses, maintaining University objectives and goals. Planned and facilitated First Year Experience recitations, helping Freshmen understand the culture of UNC and how to be successful in a University environment. Designed and presented a variety of professional development opportunities, including workshops about matching teaching strategies to various learning styles. Improved student writing skills as a tutor in the University Writing Lab. Graduate Teaching Assistant January 2005 to December 2006 Company Name － City , State Taught College Research, four sections Taught Freshmen Composition, four sections Taught 20th Century British Literature (English 356) with Dr. Sharon Wilson, one section Designed, implemented, and assessed lessons and assignments for composition and literature classes Collaborated with other instructors about curriculum needs and best practices. Language Arts Teacher August 2002 to July 2004 Company Name － City , State Taught English 9, English 10, Creative Writing, Argumentation and Debate, Mythology and Science Fiction. Designed, implemented, and assessed lessons focused on a variety of writing assignments including personal narrative, literary analysis, poetry, short stories, creative writing, business letters, persuasion, argumentation, and research essays using MLA documentation. Provided assistance throughout the drafting process for the development of writing samples. Maintained strong connections with parents, colleagues, and administration relating to the progress and success of student performance as well as various programs. Sponsored the Forensics Speech and Debate Team throughout the 2003-2004 school year including practices and tournaments. Led several successful individuals to triumph in various categories. Critiqued individual performances and judged at numerous tournaments. Directed a successful winter drama production of ""A Christmas Carol"" resulting in additional funds for the Drama program. Education Master of Arts : English , DECEMBER 2006 University of Northern Colorado － City , State GPA: Recipient of Dean's Citation of Excellence Award Nominated for Dean's Outstanding Thesis Award English Recipient of Dean's Citation of Excellence Award Nominated for Dean's Outstanding Thesis Award Bachelor of Arts : English Education , DECEMBER 2001 Colorado State University － City , State GPA: Cum Laude English Education Cum Laude CURRENT Certificate for Teaching with Technology and Distance Learning: Colorado State University Online Plus City , State Accomplishments st edition (2009). Professional Development Facilitation Plan and facilitate bi-monthly workshops for continuing Graduate Teaching Assistant instructors; Plan and facilitate bi-monthly workshops for first-year Graduate Teaching Assistant instructors; Established and maintain relationship with visiting professors from Vietnam's Foreign Trade University, offering instruction about Composition curriculum and navigation of the LMS (Writing Studio). Develop materials for dissemination among the Composition Faculty for Student Affairs/CASA's Early Performance program. Publications Formal Presentations PASS in Oct 2015: ""Pathways to Academic Student Success"" EP in 2015: Early Performance and Student Retention: 7 The Role of Composition Instructors"" CCCCs in 2014: ""Student Perceptions of Power Behind the Podium"" PDI in 2013: ""How Can Instructors Use Questions to Promote Critical Thinking: Now That's a Good Question"" PDI in 2011: ""Designing Effective Writing Assignments"" MLA in 2006: ""Iron Eggs and Iron Ages: Reading Space"" SMLA in 2006: ""Goddess in the House"" Five Cs in 2006: ""Research Notebooks"" Five Cs in 2005: ""Kinesthetic Sentences"" Publications In conjunction with CSU Composition Program: Ethics in Higher Education (2013) Internet and Social Media? (2011) Rhetoric of Green 2nd edition (2010) Rhetoric of Green 1 Skills ADA, Canvas, Creative Writing, creative writing, Critical thinking, documentation, drafting, English 9, English, essays, Fiction, focus, funds, instruction, instructional design, letters, mentor, organizing, persuasion, poetry, progress, recruiting, Research, shell, short stories, Speech, Teaching, time management, workshops, writing skills, Composition ",ARTS " OVERNIGHT PHARMACY TECHNICIAN Professional Summary Highly motivated and skilled individual with extensive background experience in customer service, administration, retail; long-term care; and hospital pharmacy. Studied Intro to Pharmacy, Anatomy & Physiology, Medical Terminology, Pharmacology & Pharmaceutical Calculations. Trained in the principles of Pharmacy Math and Dosages with knowledge of unit dose and medication preparation. Computer proficiency in MS Word, Excel, Access and PowerPoint.  Education and Training Rasmussen College December 2013 Associate of Applied Science : Pharmacy City , State GPA: GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Two-year Pharmacy Technician program which included both pharmacy based and general education courses. ​ GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Skills Trained in compounding all intravenous and chemotherapy admixtures. Extensive training in calculating and compounding pediatric admixtures and chemotherapy. Skilled in taking on multiple tasks in a fast paced environment. Knowledge of the processes involved in maintaining a sterile environment for compounding IVs. Licenses Certified and Licensed Pharmacy Technician by the State of Illinois Skill Highlights Strong decision-making ability Efficient and accurate Strong clinical background Accomplished in pediatrics Hospital and retail pharmacy professional Inventory management Medication compounding expert Pharmaceutical storage awareness HIPAA trained Exceptional patient care and interaction Meticulous attention to detail Excellent multi-tasker Works well under pressure Able to work with hands continuously Ability to handle fast-paced environment Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Adaptive team player Opening/closing procedures Focused on customer satisfaction Skilled multi-tasker Cash handling Reliable team worker Food and beverage handling expert Strong customer relationship builder Able to work in a fast paced environment Alcohol knowledge Strong leader Professional Experience Company Name October 2014 to Current Overnight Pharmacy Technician City , State Fill all scheduled and stat patient orders. Process all refill requests in Care Connection, charge patient, print, and fill patient order. Fill all code carts, clot boxes, or any other emergency drug kits. Take inventory of all batched IV compounds based on set par levels and drug stability. Answer phone calls to assist Pharmacists in resolving any questions or problems that do not require and RPh. Compound all routine IV order while paying  special attention to all STAT IV orders that are extremely time sensitive in severe situations. Compound any chemotherapy orders using appropriate personal protective equipment, correct supplies for closed-system compounding, and correct calculations for appropriate dosage. Company Name August 2014 to April 2015 Pharmacy Technician Registry City , State Fill unit dose medications, as well as compounding admixtures STAT orders for patients. Prepare and refill the anesthesia, epidural, and crash cart trays to be replaced in carts. Collect and prepare all medications and patient orders for Pyxis. Refill the Pyxis machine with correct medications, pull all outdated medications, as well as returns/discontinued patient medications. Sterile compounding of all IV fluids using aseptic technique. Company Name January 2014 to April 2015 IV Technician City , State Compound all intravenous admixtures using proper sterilization techniques. Correctly label all IV compounds with accurate patient, drug, and facility information. Scan all orders to designated totes sorted by facility. Restock all supplies used for orders and place an order with purchaser for any items that are low in stock. Company Name April 2013 to January 2014 Control Technician/Control EDK Technician/Fill Floor Technician City , State Control Technician- Fill and send narcotic prescription orders for patients. Take inventory of all narcotics on hand everyday. Control EDK Technician- Take inventory of all returned narcotic Emergency Drug Kits, document all drugs removed by nursing facilities, and replenish missing drugs in each box. Fill floor technician-Fill and send prescriptions orders for patients, as well as non-sterile compounding of topical and oral medications. Company Name July 2012 to May 2013 Certified Pharmacy Technician City , State Verify prescription, count medication, label, and dispense. Type and process new prescriptions. Ordering medication through warehouse or McKesson. Troubleshooting insurance problems. Comprehensive knowledge about HIPAA laws. Company Name April 2012 to October 2012 Administrative Assistant City , State Successful leader, equally effective as member of a team. Highly organized able to multi-task and accomplish multiple objectives. Professional demeanor and attentive to detail. Expertise in coordinating and supervising school functions and activities. Company Name May 2008 to January 2012 Cashier / Server City , State Cross trained as cashier and wait staff in fast-paced restaurant. Cashing out all orders on the register and retrieving customer's items. Extensive cash handling in large amounts. Calculating using basic math to give appropriate amount of change to customers. Assisted in the training of all new employees. Delivered exceptional service to all customers in a timely and friendly manner inside dining room and pick up areas of the restaurant. Served all customer who were dining in their food as well as mixing all alcoholic and non-alcoholic. ",ADVOCATE " ACTING FINANCE MANAGER Summary Innovative Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes. Accommodating [Job Title] who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude. An accountant and analyst with more than 8-years, proven experience spanning over oil and gas services, manufacturing, and trading business. The experience is not limited to Financial & Management reporting, IFRS and US GAAP, Working Capital management, Cost control and reduction measures, Internal Controls, ERP system implementation and development(Oracle, Hyperion, and Quick Books), Statutory compliance, Payroll & inventory management, Business insight and support decision making, Planning, budgeting, forecasting, Capex control, Leadership and team management, dealing with banks, internal/external auditors & business lawyers, advising management on financial strategy, Commercial proposals and evaluation, risks coverage, Negotiating contract, dealing with client, Setting up new KPIs/Standards and measuring performance, due diligence, implementation of corporate policies and governance. Key Professional Skills Financial Reporting & Analysis (IFRS and US GAAP). Budgeting, Planning (Short, Medium and Long Term). System Development & Cost Controls. Project/Commercial evaluation. Prepare Activity Based Cost analysis for new and existing business venture. Internal Controls & Financial Audits. Controllership of Accounting Operations. Team Leadership & resource management. Bench Marking/Setting KPIs & Performance Measurement. ERP, MS Office, Power point, and advance Excel. Seeking a growth oriented career in accounting, finance, analysis, and planning where my professional knowledge, skills and experience can be effectively utilized. Highlights Analytical reasoning Computer Skills * Advanced in MS Excel, Access, Word and Power point. * SAP financial accounting. * Oracle financials and Hyperion reporting. * Experienced in using Synapse, Citrix database, QuickBooks pro and QuickBooks Premier. * Warehouse Management System, On Base, Mainframe, and Ultriva (Inventory maintenance software). Seminars, Trainings & Workshops Attended: Oracle Financial, Hyperion planning/consolidation. CPE - certificates, for Rolling Forecast, Leadership in new age of Finance, and Delegation skills. ABC Costing. Certified in advance MS Excel. ISO Quality Standards (OSHA). First Aid & Safety. Defensive Driving. Analytical reasoning Financial statement analysis Budget forecasting expertise Account reconciliation expert Effective time management Strong organizational skills General ledger accounting Accomplishments Achieved [number] % cost reduction by eliminating redundant processes. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Experience Acting Finance Manager , 01/2011 to Current Company Name Saudi Arabia, Bahrain, and Jordan. 2011-To - Present A multinational group involved in Drilling, Petro Chemicals, Well Services, Engineering, Mining, & Exploration/Production worldwide for Oil & Gas Sector. Working as Chief Accountant and reporting to General Manager, responsible for the following functions: Accounting Operation: Prepare and analyze monthly, quarterly, and annual financial reports with executive summary. Prepare consolidated financials, and comparative analytical reviews for all entities. Monitor cash flow and report cash management report on weekly basis. Maintain integrity of general ledger, including the chart of accounts. Manage accounts payable, including daily invoice processing, and resolve payment discrepancies. Monitor accounts receivables and developed strategies to improve AR turnover ratios. Reconcile and analyze all ledger and balance sheet accounts, including bank reconciliations. Review, investigate and correct errors and inconsistencies in financial entries, documents and reports. Maintain fixed assets accounts and depreciation schedule. Review month-end inventory, physical stock counts and variations. Execute month end closing procedures and journal entries, including accruals, and prepaid accounts. L/Cs, Bank Guarantees, arranging facilities for the various group companies. Review Zakat/Sales Tax and withholding taxation. Liaison with internal, external auditors, banks, and business lawyers. Supervise the staff for effective and timely reporting. Develop and maintain internal controls and concrete document management. Review vendors' agreements, and track supplier pre-determine performance measures. Ensure and validated inter-company transactions. Develop Adhoc reports as require by the management. Accounting Analysis and Planning: Perform cost analysis and evaluate profit margins of each business units. Monitor performance and efficiency of the company. Follow up on cost tracking, monitor and control correct cost allocation and proper recognition thereto. Prepare budgets for short term and long term planning. Prepare forecasting and comparative analysis to achieve financial goals. Prepare costing model for new business, and Tender analysis for cost and profit evaluation. Prepare comprehensive Activity Based Cost Analysis. Conduct evaluations for cost reduction opportunities. Ensure corrective actions are taken in view of analysis. Participate in strategic planning, and formulating long-term business plans. Generate monthly KPIs report, and assisted management in improving existing business standards. Major Achievements Reduced cost by 400K USD over period of 2 years. Won contract worth USD 500 Mn contract from ARAMCO, in 2014. Developed internal reports to monitor & control the operating cost. Brought receivables down from 120 to 65 days. Implemented inventory management in ERP-Oracle Financials 12i. Designed reports to have visibility of P&L to each unit level. Determined basis for allocation of overhead cost to various cost centers and automated this in ERP. Placed new KPIs, benchmarks & standardize cost to control/ improve. Prepared 3, 5 and 7 years financial plans. Worked as an Acting Finance Manager in absence of the Finance Manager, for a year. Other Special Assignments: Involved in liquation process of MB-Jordan operation, and interacted with the client (British Petroleum, BP). Compliance of Taxes and other regulatory requirements of government. Demobilization of all assets from Jordan. accountant , 01/2009 to 01/2011 Company Name IN, USA 2009 - To - 2011 A corporation involved in trading business of supplying oil & gas and consumer products. Worked as an accountant, reporting to General Manager, with following responsibilities: Posted daily sales and generate sales reports for month end closings. Prepared cash deposit details and reconciled with bank. Reviewed and approved all retail invoices, and posted all expenses. Prepared detailed monthly inventory schedules, on average cost basis reconcile inventory account in systems to the general ledger. Verified time card sheets and processed payroll, on weekly basis. Prepared AR and AP aging analysis, and closely monitored cash flows. Developed internal controls to secure all assets and inventory. Reconciled all GL accounts and executed monthly financial accounts. Generated and structured chart of accounts and all other templates required in Quick books premier. Prepared sales tax returns on monthly basis. Implemented Quick Books Premier and prepared customized chart of accounts and financial reporting. Inventory and Supply Chain analyst , 01/2007 to 01/2009 Company Name IN, USA 2007 -To- 2009 A diversified multinational HVAC industry involved in manufacturing, engineering, supply energy efficient technologies and innovative products and services for heating air conditioning systems and oil & gas sectors. Worked as Inventory and Supply Chain analyst, reported to Purchase Manager. Coordinated and managed flow of materials into, through and out of the manufacturing process. Solved inventory issues in cross-functional and multicultural environment. Prepared forecast analysis of more than USD 10 million of inventory. Adopted strategies to improve material flow and cost reduction. Managed inventory turnover to inventory supply level. Posted all transactions into the system. Prepare month end adjustments and entered into the system. Reviewed manufacturing production goals. Assisted management in launching pilot projects. Analyzed variance reports on month end. Executed audit plans for all supplier agreements, ensuring contract compliance. Tracked supplier performance metrics relative to KPIs. Provided ad hoc analysis and special projects as required. Involved in conducting physical inventory to maintain 100% accuracy. Other Special Assignments: Worked with buyers in transition of suppliers, and prepared comparison forecasted reports with actual production. Generated budgeted and forecasted reports for a pilot project of ISD compressors. Evaluated Inventory of more than one million dollar, and reduced inventory cost by 200K. Education Bachelor of Science : Business, Accounting and Finance Kelley School of Business, Indiana University Bachelor of Science in Business Major: Accounting and Finance Graduated: August, 2010 Kelley School of Business, Indiana University, IN, USA Certifications CMA Certified in advance MS Excel. Skills Inventory, Accountant, Accounts And, Ar, Basis, Cash, Cost Reduction, General Ledger, Internal Controls, Of Accounts, Sales, Sales Tax, Accounting, Finance, Accounting Analysis, Accounts Payable, Accounts Receivables, Balance Sheet, Bank Reconciliations, Budgets, Business Plans, Cash Management, Closing, Concrete, Cost Analysis, Cost Tracking, Document Management, Employee Resource Group, Enterprise Resource Planning, Erp, Exploration, Financial Reports, Financials, Fixed Assets, Forecasting, Invoice, Journal, Liaison, Manage Accounts, Oracle, Oracle Financials, Petroleum, Receivables, Reconciliations, Strategic Planning, Taxation, Ap, Brand Marketing, Closings, Consumer Products, Daily Sales, Financial Reporting, Generate Sales, Gl, Invoices, Payroll, Premier, Prepared Sales, Quick Books, Quickbooks, Retail, Retail Marketing, Sales And, Sales Reports, Tax Returns, Trading, Ad Hoc Analysis, Adjustments, Air Conditioning, Audit, Compressors, Hvac, Manufacturing Process, Material Flow, Metrics, Million, Supply Chain, Access, Accounting Operations, Audits, Budgeting, Citrix, Cma, Cost Control, Cost Controls, Database, Due Diligence, Excel, Financial Accounting, Financial Audits, Gaap, Governance, Hyperion, Iso, Mainframe, Maintenance, Management Accounting, Ms Excel, Ms Office, Operations, Proposals, Quickbooks Pro, Sap, System Development, Team Management, Warehouse Management, Warehouse Management System, Word, Accounting And Finance ",FINANCE " AVP, FINANCE Summary Accounting professional with extensive experience financial and managerial accounting practices and procedures. Detail oriented with strong organizational skills; diligent and hardworking with proven ability to handle multiple projects simultaneously and prioritize efficiently while meeting deadlines. Ability to identify problems and recommend feasible solutions. Highlights Accounting Software -JD Edwards, Quick books, and Great Plains, Microsoft Excel Account reconciliations Budget analysis Analytical reasoning General and tax accounting Auditing methodology Journal Entries & General Ledge Strong Administrative, and Organizational Skills Reporting and Documentation Planning and Scheduling corporate Governance, Risk & Ethics Effective Time Management and Communication Skills Public and private accounting Accomplishments Conducted detailed technical and analytical review of cost and proposed measures to trim costs related to outsourcing work and other major projects. This initiative resulted in a significant cost reduction. Established policies and procedures for a division who was not in compliance with the firms goals. Experience AVP, Finance 02/2015 to Current Company Name City , State Managed accounting operations, accounting close, account reporting and reconciliations for Research Sales & Trading Division Provided reliable and timely project by project expense, capitalization, amortization for our Market Research Healthcare Division. Reviewed accountantÆs book entries to ensure accuracy of the G/L. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.Worked with management to document and offset unusual expense variances in their respective areas. Senior Accountant 10/2010 to 06/2015 Company Name City , State Work with Project Managers to ensure accurate and timely invoicing Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Managing banks accounts including making remote deposits Schedule appropriate collection reminders and follow-up past-due receivables Recording of AP and issuing payment to vendors Recognizing all expenses at project completion and making accruals as necessary Booking all prepaid expenses Monthly preparation of bank reconciliations Preparation and analysis of Financial Statements Recording deferred revenue and recognizing revenue at project completion Perform month-end closing Maintain weekly cash flow management Working on AD HOC reports Working with external entities Preparing the ground work for external auditors General Ledger Accounting in JD Edwards. Senior Accountant 06/2009 to 10/2010 Company Name City , State Work with Project Managers to ensure accurate and timely invoicing Managing banks accounts including making remote deposits Schedule appropriate collection reminders and follow-up past-due receivables Recording of AP and issuing payment to vendors Recognizing all expenses at project completion and making accruals as necessary Booking all prepaid expenses Monthly preparation of bank reconciliations Preparation and analysis of Financial Statements Recording deferred revenue and recognizing revenue at project completion Perform month-end closing Maintain weekly cash flow management Working on AD HOC reports Working with external entities Preparing the ground work for external auditors General Ledger Accounting in Quickbooks. Accountant 05/2006 to 03/2009 Company Name City , State Executed accounts receivable reporting enhancements and reconciliation procedures. Manage monthly bank reconciliations Performed account reconciliations and general ledger entries Managed A/P and A/R, as well as weekly and monthly billing Prepared weekly payroll and payroll taxes Communicated extensively with employees, customers, and bank representatives Bank deposits and application of payments to A/R accounts Maintained weekly cash flow management Prepared financial reports as required Negotiated and enforced collections to ensure the clearance of outstanding accounts Accountant 08/2005 to 05/2006 Company Name City , State Monthly preparation of bank reconciliations Invoiced customers Updated chart of accounts Monthly preparation of AR statements Recorded cash receipts and applied against invoices Hands-on Journal Entries General Ledger Accounting in Great Plains. Accountemps Salaried Professional Service - Accountant 08/2005 to 05/2006 Company Name City , State Monthly preparation of bank reconciliations Preparation of A/R invoices Bank deposits and application of payments to AR accounts Updated daily cash, check register statistics, and bank reports in spreadsheet Hands-on Journal Entries General Ledger Accounting in Great Plains. Accountant 08/2005 to 05/2006 Company Name City , State Monthly preparation of bank reconciliations Responsible for Accounts Payable from entering invoices through cutting checks Updated chart of accounts for new vendors Use of Property Management system Timberline to enter, terminate and renew leases Deposited checks received from clients and tenants Prepared monthly reports including Statement Cash Receipts and Disbursement, Statement of Operating Cost, Expense Distribution summary, Aged Receivables, Accounts Payable Check Register, Cash Report Activity Prepared annual budgets for various housing companies Competent in use of Timberline Accounting Software. Tax Specialist 12/2003 to 04/2010 Company Name City , State Prepared Individual tax returns including Schedules A, B, C, D, and E Correction and transmission of returns rejected by the IRS and amendment of prior years tax returns Prepared the end of day journals Education Bachelor of Accounting Cameron University City , State Skills Account reconciliations, Accounting Software, Bank reconciliations,, Budgets, Financial reports, Analysis of Financial Statements, Variance analysis General Ledger Accounting, JD Edwards, Quickbooks , Excel Payroll ",FINANCE " ABOUT Creative communications professional good with implementing PR strategy, writing press collateral and managing press on-site at events, launches and trade shows. Also experienced in maintaining relationships to secure press placements, creating event and launch timelines and strategies and managing influencer campaigns and partnerships. Additionally‚ accomplished and well-versed in ROI, social media marketing strategy, creative marketing initiatives, SEM, design, content and copywriting. Education May 2015 Bachelor of Science : Public Relations The University of Texas at Austin － City , State Student in The Stan Richards School of Advertising and Public Relations VP, UT Austin Public Relations Student Society of America Texas Creative Advertising Sequence  Completed Business Foundations Certificate in Marketing and Management — The McCombs School of Business (UT Austin)  Accomplishments Created personal freelance agency, La Femme New York in May 2015 and secured press placements and launch initiatives for over 6 project-based clients in just 7 months Through strategic social media marketing, increased social media revenue up to $15,000 a month for HATCH Collection  Managed and initiated brand and influencer partnerships garnering over $60,000 in conversion Increased acquisition, engagement and following on social media platforms: 8,000 followers in 5 months at HATCH Collection  Experience 12/2015 to Current Digital Marketing and Social Media Manager Company Name － City , State Executing social and digital communication strategy and providing upper management and CEO with weekly social media schedules and analytical reports Planning, interviewing for and writing weekly strategic blog content (www.hatchcollection.com/blog) Liaising with creative team to create graphics and assets for social media outlets each week Compiling monthly revenue reports across all channels based on social media/Google Analytics and Kissmetrics Influencer/blogger seeding, executing brand and paid partnerships and outreach/sample sending from start to finish — reporting conversion and ROI post campaigns using analytics and CTRs Tracking analytics/results across social platforms and driving engagement and revenue per channel— beat previously-set company goals each month 07/2015 to 10/2016 Fashion PR Assistant (Freelance) Company Name － City , State Hellessy, Tess Giberson, Milly, Kaelen NYC, Novis, Naeem Khan, Libertine Event management (NYFW) - worked alongside production team and directors to manage venue logistics and to confirm day-of-show timelines Created media alerts with show/presentation details and blasting alerts to targeted lists Press check-ins / Seating chart arrangements 01/2015 to 07/2015 Digital Marketing Intern Company Name － City , State Social media marketing and analytics. Tracked web and social media impressions via Google Analytics and Kissmetrics highlighting individual Strategized for major social media campaigns ahead of art exhibits and the company's annual art festival -- artists and features and executing market research on how to optimize festival turnout Worked to calculate click-throughs for banners based on site and Google analytics and compiled marketing information and reports to improve annual art festivals Writing and compiling weekly social media calendars based on company and community events. 09/2012 to 05/2013 Beauty Public Relations Intern Company Name － City , State Clients: Obsessive Compulsive Cosmetics, Inglot Cosmetics, The Makeup Show, Hair Room Service Managed social media for agency and clients Event management for clients— managed press booths for clients for New York City's largest makeup artistry trade show (The Makeup Show NYC) Updated media lists: pitched to Glamour Magazine, Teen Vogue/Vogue, Ebony Magazine, Essence Magazine, Allure Magazine, Refinery29, W Magazine, etc. Put together press kits for clients— drafted and distributed press releases to press at Obsessive Compulsive Cosmetics' NYC store grand opening and trade shows (The Makeup Show NYC) Skills Web design and branding PR writing: media alerts, event wrap-reports, product dossiers, launch plans, press releases PR and marketing software proficiency and experience: FashionGPS, Cision, HootSuite, KissMetrics, Google Analytics Design software proficiency: InDesign, Illustrator, Adobe Photoshop  ADDITIONAL ROLES The Makeup Show, 2015 (Events/PR Intern - NYC), Chaos Cocktails, 2014 (Marketing/PR Intern - Austin, TX), The PR Boutique, 2013 (Lifestyle PR Intern - Austin, TX) Diane Terman Public Relations, 2012 (Beauty PR Intern - NYC), Linda Gaunt Communications, 2012 (Fashion PR Intern - NYC) For more: https://www.linkedin.com/in/alyssa-neilson-54054057 ",PUBLIC-RELATIONS " CUSTOMER SERVICE ADVOCATE Summary Enthusiastic and hard-working Customer Service Specialist looking to obtain a position in an environment where my skills are valued and can benefit the organization. Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a challenging role of increased responsibility and authority. Highlights Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Meticulous attention to detail Results-oriented Self-directed Time management Experience Customer Service Advocate 09/2014 to 03/2015 Company Name City , State Provide customer service and support. Handle member calls via telephone as it relates to their prescriptions. Collected customer feedback and made process changes to exceed customer satisfaction goals. Placing refill orders and tracking order status. Deliver the highest level of quality customer service through the execution of responsiveness, reliability, assurance/confidence, accuracy, and professionalism on every member interaction. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Collection Specialist II 05/2015 to 10/2015 Company Name City , State Complete collection calls and/or correspondence in a fast-paced goal oriented collection department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustment, resolve clients discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts-customer calls, account adjustment small balance write off, customer reconciliation and processing credit memos. Accountable for reducing delinquency for assigned account. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Teller/Sales Associate 09/2012 to 09/2013 Company Name City , State Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Complete customer transactions related to their accounts and resolved any revolving issues. Reached out to customers and potential customers via face to face interactions for the opportunity to open new accounts and add benefits to their accounts. Followed the established policies in accordance with the bank and the supervisor's direction. Recorded all transactions promptly, accurately and in compliance with bank procedures. Collections Specialist 03/2010 to 09/2012 Company Name City , State Complete collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Dispatcher 02/2008 to 10/2009 Company Name City , State Responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information. Receive incoming calls, answer questions, and provide information to technicians via telephone and company data-base systems. Maintain accuracy in updating files and logs. Relates effectively to those contacted in the course of work. Performs other duties as required trouble-shoot for onsite technicians, assist and transfer technicians to proper areas. Customer Service /Sales Associate 01/2007 to 02/2008 Company Name City , State Cash checks using established risk analysis (as defined in current training manuals and/ or policies and procedures materials) avoiding return items. Follow appropriate cash handling and inventory procedures. Provide and market company services, including but not limited to: check cashing, loans, utility and other bill payment transaction, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services. Provide professional and courteous customer service while receiving incoming customer inquiries and face- to- face request. Maintain, count, receive, balance and safeguard cash and other negotiable items according to establish policies and procedures to ensure validation of center assets. Perform opening and closing procedures, including preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe. Follow security and safety policies and procedures in order to maintain a safe working environment; protect company assets and most importantly, the employees. Maintain schedule flexibility to work in other centers and shifts as needed. Inside Sale Representative 06/2004 to 12/2006 Company Name City , State Made daily outbound sales calls as a source for leads determined by qualifying accounts. Solicit revenue opportunities from new and existing users (exclusive of charge accounts handled by outside sales professional). Assist in the implementation of marketing strategies nationally. Set up of accounts and application of discount codes where approved. Act as a liaison between customers and field operations to ensure optimal service levels were continuously met. Assist with special projects as assigned. Education Associate of Science : Health Administration El Centro Community College City , State , usa Health Administration State Skills Skills Microsoft Suite Proficiency RightFax Ventura Lotus Notes 10 Key (By Sight) Data Entry Dispatch Collections Customer Service Sales Cash Handling ",ADVOCATE " HR COORDINATOR Summary Applicant Screening, Background Checks, Benefits Administration, Compliance, Compensation, Drug Testing, EEO Inquiries, Employee Relations, Event Planning, Full-Cycle Recruitment, Interviewing, Investigations, New Hire Orientation, Performance Evaluations, Reference Checks, Policy & Procedure Administration, Training and Development, Worker's Compensation, Unemployment Claims. Accomplishments Chair, Employee Diversity Council, Kindred Healthcare (2009-2010), Employee Satisfaction Survey Achievement (50% increase in Survey scores within a year), Kindred Healthcare. Employee of the Month-2005 (Academic Counselor, University of Phoenix). Performance Achievement Award-1998-Account Executive, Xerox Corporation. Total Quality Management Training-1999, Xerox Document University. Experience Company Name January 2014 to Current HR Coordinator Develops and coordinates a comprehensive employee recruitment, selection and placement program for all exceptional education teacher vacancies and for the teacher vacancies at the Alternative School, Amelia Street, REAL School and Thirteen Acres. Seeks out, interviews, screens and recruits applicants to fill existing and future position vacancies. Coordinates with the licensure associate to ensure applicants meet licensure qualifications. Refers qualified teachers to administrators for interview. Develops comprehensive recruiting partnerships with colleges, universities, associations and other school divisions. Develops recruitment presentations for teacher applicants and conducts on-campus and job fairs orientations for potential applicants. Ensures that all employment interviewers are trained and recruitment materials are accurate. Ensures that all recruitment, selection and placement actions comply with Federal and State laws, school board polices and Richmond Public Schools administrative procedures. Counsels employees to help resolve personnel related concerns/issues and assists in the arbitration of grievances. Coordinates closely with the other human resources staffing coordinators to determine recruitment requirements and projections for future position vacancies. Travels 35% for out of state recruitment. Performs other related duties as assigned. Company Name January 2011 to January 2014 Human Resources Consultant Conduct investigation into employee relations complaints and make recommendations on appropriate resolutions within agency policy and procedures. Provide advice and counsel to managers and employees in the resolution of employee-related questions, problems, and/or related performance management activity. Manage the coverage of the Employee Relations Hotline and the Investigation Process. Work closely with the Grievance Coordinator and collaborate on projects. Establish and maintain effective working relationships with other departments/agencies and external resources. Coordinates all recruitment processes to include ad review & placement, applicant screening, certification, interview coordination and pre-employment screening. Updates and maintains data in HRIS applicant tracking database. Participates in job fairs and participates on interview panels. Company Name January 2007 to January 2010 Human Resources Manager/Coordinator City , State Set up entire HR department for new start up hospital. Recruited for Senior Executive level positions such as, CEO, CFO, Directors and Managers of departments. Served on the Senior Leadership Committee with Doctors and departmental leaders. Developed and administered an effective full cycle recruitment program. Coordinated and consulted with hiring managers on staffing needs. Pre-screened applicants, coordinated interviews, accepted resumes/applications, negotiated and closed offers. Facilitated the Employee of the Month Program. Conducted new employee orientation and administered identification badges. Monitored unemployment claims and appeals. Developed and maintained affirmative action program. Maintained other records, reports, and logs to conform to EEO regulations. Provided mandatory professional licensing verifications, background checks and drug testing. Prepared, and maintained records and procedures for controlling HR budget and reporting personnel data. Managed the process for separated employees. Hosted staff town hall meetings and encouraged survey participation. Ensured compliance with federal, state employment laws and regulatory agencies. Company Name January 2006 to January 2007 Human Resources Manager City , State Managed a staff of employees and assisted with HR functions. Developed and distributed employee newsletter. Managed workers' compensation program. Maintained workplace accident reports and completed all OSHA reporting. Managed organizational processes such as new hires, change of status, terminations and Leave of Absences. Coached Management staff on performance issues and Human Resource compliance. Coordinated employee events such as team building, rewards and recognition. Achievement/Recognition:. Promoted to Lead HR Consultant & Shared Leave Coordinator, City of Richmond (2011). Education University of Phoenix December, 2006 MBA : Human Resources Management Human Resources Management Old Dominion University May, 1993 BS : Secondary Education State Secondary Education VCU School of Business November, 2008 SHRM Class Certificate Grace E. Harris Leadership Institute, VCU School of Business 2012 Work History Company Name Company Name Skills administrative, ad, arbitration, agency, budget, Consultant, database, Employee Relations, hiring, HRIS, Human Resource, human resources, HR, team building, Leadership, materials, meetings, newsletter, organizational, performance management, personnel, presentations, processes, recruiting, recruitment, reporting, staffing, teacher ",HR " TABLE GAMES DEALER Summary Throughout the years, I've been trained to give only the best service and customer care. It is not only about doing the job right, but to make sure the customer is satisfied with their experience. I've progressed from a cashier, to a waitress, to my most recent employment as a blackjack dealer, giving me a total of three years experience in customer care. However, My skills are not limited to this description, so I'm sure I'll be the perfect fit for any position available. Highlights Typing speed of 98 WPM, PowerPoint, Word, Access, Excel, Photoshop; Trained to deal: Blackjack, UltimateTexas Hold'em and Three Card Poker. Customer service experience and course training. Cash handling Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Math and language skills Delivers exceptional customer service Engaging personality Excellent multi-tasker Experience Table Games Dealer November 2012 to June 2014 Company Name － City , State Educated customers on game rules and mathematical probabilities of various wagers. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Took and paid bets and retrieved cards. Inspected cards and equipment to be used in games to verify proper functioning. Processed customer transactions involving cash, and casino chips. Calculated change for currency, chips, vouchers and checks. Provided excellent customer service for up to (6) players at the same time, including their guests. Server/Hostess/Cashier April 2010 to May 2011 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Facilitated prompt and accurate seating and service of all guests. Managed closing duties, including restocking items and reconciliation of the cash drawer. Consistently adhered to quality expectations and standards. Skillfully anticipated and addressed guests' service needs. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Correctly calculated charges, issued bills and collected payments. Continually kept carpets and floor clear of debris. Regularly cleaned host stand and buffet area. Maintained a professional tone of voice and words at all times, including during peak rush hours. Actively complied with all health department regulations and rectified issues immediately. Operated and maintained cleaning equipment and tools, including the dishwasher, and hand/table wash stations. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Stocked and maintained silverware, linen and condiments. Provided high quality service. Server/Waiter February 2009 to January 2010 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner.. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Maintained a professional tone of voice and words at all times, including during peak rush hours. Facilitated prompt and accurate seating and service of all guests. Regularly cleaned host stand and buffet area. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Stocked and maintained silverware, linen and condiments. Education High School Diploma : August 2012 Arkansas City High School － City , State GPA: Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Presidential Scholarship January 2012 Awarded Presidential Scholarship to Cowley County Community College for academic excellence. Presidential Academic Achievement Award, all four years. (2009-2012) Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Awarded Presidential Scholarship to Cowley County Community College (Jan 2012) for academic excellence. 3.927 GPA Coursework in Spanish (3 years), Calculus, and Chemistry. Member of Debate and Forensics Club (2 years) Some Associates : Psychology Cowley County Community College － City , State 3.75 GPA Coursework in Ethics, Computer Applications, Statistics, Psychology and Developmental Psychology Skills Typing speed of 98 WPM, Word, Photoshop, Excel, Access, PowerPoint, Multi-tasking and organizational training Completed course training in customer service and confrontation at First Council Casino Hotel ",CHEF " SUBSTITUTE TEACHER Skills Outlook, Excel, Word, PowerPoint, QuickBooks and OneNote Experience 09/2016 to Current Substitute Teacher Company Name － City , State Design learning environment to meet educational development objectives. Responsible for classroom schedule, subject matter, selection of materials and media, development of learning activities and documentation of plans. Establish positive relationships with students, parents, fellow teachers and school administrators/staff. Provide regular feedback to parents regarding work and behavior in class. 09/2015 to 04/2016 Maintenance Technician Company Name － City , State Managed 100+ lots and ensured maintenance requests were fulfilled in a timely matter. Maintained electrical, plumbing and landscaping. Informed management of potentially dangerous electrical equipment and faulty instrumentation. Recommended new equipment and maintenance procedures to the facility manager. 04/2012 to 06/2014 Sales Associate Company Name － City , State Enthusiastically conversed with customers about purchase needs and available products. Inquired about buying experience, item preferences and future purchases. Tracked inventory and prepared for promotions by setting up displays, adding signage, and retagging merchandise. Recommended appropriate items and direct or lead customers to selections. Education and Training Bachelor of Arts : Business Administration Management Eastern Oregon University － City , State Business Administration Management Skills buying experience, documentation, inventory, selection of materials, Excel, Outlook, PowerPoint, Word, plumbing, QuickBooks ",TEACHER " PUBLIC RELATIONS DIRECTOR Experience Public Relations Director Company Name － City , State Developed a media plan for 4 company divisions Developed and fostered relationships between the media and division heads Created and distributed press releases for 4 company divisions Significantly increased visibility for 3 of 4 divisions Promoted company in 3 leading publications that had not previously published articles about CadmusCom. Polo Specialist Company Name － City , State Received outstanding response letters from clients for excellent customer service. Exceeding presale goals for upcoming sale events. Receiving high marks for working with fellow employees and customer service during a recent job appraisal. Named to the Bloomingdale's Super Sellers Club. Appointed mentor to assist newly hired associates. Appointed Loyallist Leader to mentor associates for a new marketing program Created an atmosphere where sales associates worked as a team that resulted in increased Ralph Lauren Polo sales in the Men's department. Account Executive Company Name － City , State Created press releases for nonprofit organizations including New Jersey Nets and Devils Foundation, The Cherry Blossom Festival and the Construction Industry Advancement Program CIAP). Promoted the 26th Annual Cherry Blossom Festival which was covered by News 12 New Jersey, ABC News World News Now, WNET-TV documentary, ""A Walk through Newark"" and NJN News. Two New York area television stations-WABC-TV and WNBC-TV-did weather remotes at Newark's Branch Brook Park covering the festival. Placed CIAP to participate in a discussion concerning construction job opportunities on WWOR-TV's Black Experience, a Sunday public affairs show. Developed and executed a publicity campaign for CIAP'S newly launched summer construction camp for elementary and middle school students which was covered by three Philadelphia broadcast stations-WPVI-TV, WCAU-TV, KYW-TV-for their 6 p.m. newscasts. Other outlets that did a story included Comcast's CN8 News, Philadelphia Inquirer and the Courier Post. Account Executive Company Name － City , State Created story ideas to pitch for such clients as Medallion Financial Corp.and Hearts on Fire, a diamond wholesaler, that resulted in placements for programs such as Power Lunch and Entrepreneurs Now as well as articles in The New York Times and Fortune Magazine. Wrote by-line articles for The Business, Labor & Community Coalition and Onlight Inc.that were published in Real Estate Weekly. Public Relations Specialist Company Name － City , State Launched a public relations program that publicized Rutgers College of Nursing faculty research resulting in positive coverage in such media outlets as The New York Times, Associated Press, USA Today, News 12 New Jersey, WPIX-TV, and WBGO-FM. Developed and implemented the college's first faculty e-newsletter. Assisted the dean with her speeches for the following: Bioterrorism Conference, college commencement, and Rep. Rush Holt press conference on his nurse faculty funding bill. Promoted the college's annual Bioterrorism Conference which attracted coverage from NJN News, WCTC-AM, Bergen Record, Herald News, WMBC-TV. Successfully publicized Dr.Rachel Jones's HIV cell phone video project which resulted in national and international news coverage as well as increase traffic to the project's web site. Oversaw public relations budget for the College of Nursing and stayed in budget during entire tenure. Sales Associate Company Name － City , State Launched Rutgers College of Nursing's public relations program. Developed and implemented the college's first faculty newsletter, Promoted Dr. Rachel Jones' HIV/AIDS video research project nationally and internationally in print, social media, television and radio. Oversaw the college's public relations budget and stayed in budget during entire tenure. Assist clients with their purchases. Develop and maintain a client database. Promote excellent customer service. Public Relations Specialist Company Name － City , State Created news source advisories that promoted university administrators and faculty members as experts on current issues. Coverage included Bloomberg Television, Home News Tribune, Star-Ledger, national and local television and radio coverage. Promoted the National Marriage Project's annual studies that resulted in interviews with USA Today, Baltimore Sun, Associated Press, Washington Times, Salt Lake Tribune, WINS-AM and WOR-AM. Promoted the university's mission to the public and developed relationships between the university and the media. Education BA : Journalism-History Rutgers University － City , State Journalism-History Skills ABC, Bloomberg, broadcast, budget, client, clients, excellent customer service, customer service, database, Financial, Ledger, letters, marketing, media plan, mentor, newsletter, Nursing, Press, press releases, public relations, publications, publicity, radio, Real Estate, Receiving, research, sales, FM, speeches, Sun, phone, TV, Television, video, web site, articles ",PUBLIC-RELATIONS " DIRECTOR, FINANCE Executive Profile Visionary leader able to drive a culture of excellence throughout the organization, focused on consistently exceeding expectations through innovation, collaboration, and teamwork.  Demonstrated ability to thrive within fluid business environments including fast-paced, high-growth periods, as well as cost-containment and cost-cutting cycles.   Ambitious Director who creates strategic alliances with organization leaders to effectively align and support key business initiatives. Ability to build and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Corporate Consolidations Complex Change Management Financial Planning and Analysis Mergers and Acquisitions  Project Management System Integration  Business Process Re-engineering Strategic and Operational Planning  Achievements  Project Management: Successfully launched over 200 projects for Finance in FY14 and FY15 respectively Implemented Finance PMO to manage project lifecycle, and capital budget of $45M Drove operational efficiencies for Stock Administration decreasing processing time by 70% Delivered $13M enterprise solution for transacting, managing and reporting in the Treasury areas of Cash Operations, Investments and Foreign Exchange & Currency Option Management Acquisition Integration: Designed, developed and implemented change management strategies that included tools and processes capable of scaling across large, complex acquisitions Drove Change Management strategies for both Tandberg and Starent Networks acquisitions Launched integration principles for integrating newly acquired companies                           Corporate Controller's Office:? Pioneered strategy for Web 2.0/Collaboration technologies, improving collaboration across global Finance teams by creation of tools such as MyCloseSpace, and Process Central ?? Guided highly skilled team to support the transition of over 60,000 employees from Ariba Procurement tool to the Oracle iProcurement tool, resulting in a 95% training and adoption rate Professional Experience Director, Finance January 2010 to Current Company Name - City , State Manage high performing global team of 48 professionals to deliver system projects for Finance, Treasury Operations, Stock, Payroll, O2C, R2R, P2P, Tax, and Technical Accounting Streamlined capital planning process and implemented CFO reports to account for $45M in capital expenditures Delivered 215 projects for Finance in FY15 Developed and directed strategy for realigning organization to support projects globally  Initiated complete training curriculum for staff resulting in high retainment Senior Manager, Acquisition Integration January 2008 to January 2010 Company Name - City , State Defined and implemented Governance model for integrations Formulation of project methodology, structure, and tools that enabled non-project managers to manage integrations Creation of a cross-functional team responsible for defining and developing repeatable communications process for large scale acquisitions Led Employee Enablement work-stream, responsible for organizational alignment, on-boarding of acquired employees, and migration of sites Developed and executed processes that streamlined acquisition announcement communications to both internal and external audiences Provided leadership and guidance to the Project Management Office to ensure people, process, and system changes were managed according to project methodology Senior Manager, Finance January 2003 to January 2008 Company Name - City , State Directed all aspects of Change Management, Program/Project Management, and Chief of Staff activities for the Global Corporate Controllers Office while partnering with executives to ensure strategic alignment Managed team of 33 employees Defined and implemented legal entity strategy for Finance Led and implemented change management strategy that led to the successful adoption of the Finance and Accounting Shared Services outsourcing model Managed budget in excess of $4M Key contributor to Expense Management Leadership Team that reduced Cisco\'s operating expenses in excess of $250M Provided thought leadership that streamlined processes creating tools and templates to enable project teams to move quickly and seamlessly through large complex projects Implemented first curriculum based training for the global Corporate Controllers Office Centralized Sourcing and Contracting across Cisco by providing strategy, governance, leadership and project management to Spend Management Organization Program Manager, Finance January 2001 to January 2003 Company Name - City , State Implemented marketing solutions for the U.S. Public Sector sales team Developed strategic partnerships with third party application vendors to enable end-to-end solutions Created materials to enhance Cisco\'s penetration of the public sector market, including print collateral, CDs, Web sites, seminars, trade shows, and events with an annual budget of $1M Responsible forthe launch of an IP telephony marketing campaign, generating $12M in revenue Developed and implemented channel partner training for the IP Video Surveillance program, generating $15M in revenue Successfully implemented internal tools US-wide to capture new program revenue Manager, Finance January 1998 to January 2001 Company Name - City , State Managed Operations team of 5 employees  Drove operational excellence by launching tools to scale to business volumes, and support sales teams Provided direction and leadership to project managers implementing new and existing systems Responsible for the roll out of automated sales reporting tool to more than 150 users Increased efficiency of the POS claiming process by 50% Managed 2-Tier distributor relationships in relation to POS ($4B in sales out) and inventory, as well as day-to-day operations Implemented daily POS reporting for greater visibility, including executive level reporting Led integration of acquired sales teams into Cisco Senior Financial Analyst, Finance January 1996 to January 1998 Company Name - City , State Responsible for consolidations, managing division budgets, and business partnering Oversaw Asia/Pacific P&L consolidations Developed and managed monthly and quarterly performance packages Partnered with country controllers for budgeting and forecasting Automated expense-tracking and forecasting Oversaw annual planning, outlooks, and quarterly financial results for the Internet Mail Group Managed annual budgets in excess of $13M. Competitive Pricing Analyst, Finance January 1993 to January 1996 Company Name - City , State Cost Schedule Analyst January 1990 to January 1992 Company Name - City , State Education Certified Project Manager : Project Management , 2014 Stanford University - City , State , USA Bachelor of Science : Business Administration/Finance San Jose State University Business Administration/Finance Skills P&L Management, Project Management, Communications, Leadership, Finance Operations, Tax, P2P, O2C, Compensation Services, Financial analysis, acquisition integration, budgeting, Change Management, forecasting, Process re-engineering ",FINANCE " CO- FOUNDER/THERAPIST AND TEACHING ARTIST Summary Mental Health Counselor specializing in Art and Play Therapies . Responsible self-starter who communicates well and is dedicated to improving the well-being of clients. Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Clinically certified Mental Health Therapist skilled at motivating, communicating and advocating for clients dealing with mental health and emotional disorders. Expert in DBT and psychotherapy. Seasoned mental health practitioner with demonstrated track record of successfully working with diverse client populations in one-on-one and group settings. Skilled Therapist with expertise on the identification and management of youth mental illnesses. Seasoned mental health practitioner with demonstrated track record of successfully working with diverse client populations in one-on-one and group settings. Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Skills Knowledge of the ins and outs of Child Protective Services (CPS) Practiced in family assessments Family therapy aptitude Therapeutic expertise Specialized training in grief counseling Family therapy background Parenting skills educator Community resources specialist Suicide precautions expertise Suicide risk assessments Suicide risk assessments Superior communication skills Medicaid familiarity Psychiatric population familiarity Outreach programming specialist Solution-focused counseling Extensive DSM-IV knowledge Clinical documentation mastery Exceptional problem solver Member of the National Association of Social Workers (N.A.S.W.) Mood disorders specialist Dual diagnosis expertise Experience August 2014 to October 2015 Company Name City , State Co- Founder/Therapist and Teaching Artist Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders. Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy. Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients. Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members. Diagnosed mental health, emotional and substance abuse disorders. Executed appropriate risk-assessment and mitigation strategies. Developed comprehensive treatment plans for patients diagnosed with opioid addiction. Led patients in individual, family, group and marital therapy sessions. Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities. Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities. Guided clients in understanding illnesses and treatment plans. Developed appropriate policies for the identification of medically-related social and emotional needs of clients. Created and reviewed master treatment and discharge plans for each client. Referred clients to other programs and community agencies to enhance treatment processes. Organized treatment projects that focused on problem solving skills and creative thinking. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems. Interacted with clinical staff and external resources such as school or community personnel. Collaborated closely with treatment team to appropriately coordinate client care services. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Documented all patient information including service plans, treatment reports and progress notes. Efficiently gathered information from families and social services agencies to inform development of treatment plans. Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Effectively managed time and caseloads based on 50  sessions per week. Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. Charted and recorded information in client files. June 2012 to March 2014 Company Name City , State CPS Specialist III August 2008 to May 2011 Company Name City , State Therapist Effectively managed time and caseloads based on 50  sessions per week. Charted and recorded information in client files. Tracked client movement on and off the unit by documenting times and destinations of clients. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings. Efficiently gathered information from families and social services agencies to inform development of treatment plans. Documented all patient information including service plans, treatment reports and progress notes. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborated closely with treatment team to appropriately coordinate client care services. Interacted with clinical staff and external resources such as school or community personnel. Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Organized treatment projects that focused on problem solving skills and creative thinking. Referred clients to other programs and community agencies to enhance treatment processes. Created and reviewed master treatment and discharge plans for each client. Guided clients in understanding illnesses and treatment plans. Developed appropriate policies for the identification of medically-related social and emotional needs of clients. Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities. Evaluated patients for psychiatric services and psychotropic medications. Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects. Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities. Administered medication to patients presenting serious risk of danger to themselves and others. Conducted psychiatric evaluations and executed medication management for both inpatient and outpatient facilities. Led patients in individual, family, group and marital therapy sessions. Developed comprehensive treatment plans for patients diagnosed with opioid addiction. Executed appropriate risk-assessment and mitigation strategies. Diagnosed mental health, emotional and substance abuse disorders. Education and Training 2020 Northcentral University City , State , USA Ph.D. : Education Specialization in Special Education 2017 Colorado Technical University City , State , USA Master of Science : Homeland Security Specialization in Emergency Management and Public Health  Public Health and Disaster medicine coursework  2012 University of Southern California City , State , USA Master of Arts : Teaching Specialization in Multiple Subject Education Coursework in English as a Second Language, Elementary, and Special Education 2008 University of Pennsylvania City , State , USA Masters of : Social Work Specializations in Developmental Disabilities, Macro, and School Social Practice with  Coursework in Psychology, Social Work, Counseling, Human Services,  Marriage and Family Therapy and Child Development 2006 Rutgers University City , State , USA Bachelor of Arts : Urban Studies Specializations in Voluntary Action, Civic, and Non-Profit Leadership.  Minor in Art History Recipient of James M. Gaffney Award Member of Student Government Association, National Coalitions Building Institute Campus Affiliate and the Rotoract  Club Accomplishments Effectively managed caseloads of more than 100  clients at any given time. Member of the National Association of Social Workers (N.A.S.W. since 2008 Won the Rutgers University faculty Urban Studies Research  Award.  Awards James M. Gaffney Award, 2006 Dissertation Dissertation: ________________________examines the different approaches to _______________________________. M.A.T. Thesis: Saxon Math examines the different approaches as to whether a standards based math curriculum is written to met the needs of all students.  Undergraduate Thesis: Developing the Youth of Northern Ireland examines the ways in which Youth are actively engaged in Civil Society in Northern Ireland and the European Union Publications Technical Reports: Oster, K.W. (2012). Saxon Mathematics and its Effects on Learning. M.A.T. Dissertation. Rossier School of Education, University of Southern California. Oster, K.W. (2006). Developing the Youth of Londonderry.  Undergraduate Dissertation. College of Arts and Sciences, Rutgers University. Skills Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills ",ARTS " DIRECT CLIENT COORDINATOR- COUNSELOR/ VICTIM ADVOCATE Professional Experience 09/2014 to Current Direct Client Coordinator- Counselor/ Victim Advocate Company Name － City , State Conducts individual counseling sessions with clients to address social, emotional, and interpersonal deficits related to sexual trauma or abuse. Facilitates psychoeducational support groups consisting of 6 to 10 clients focusing on coping skills, emotional regulation, and sexual abuse recovery. Interacts with out of agency clinicians and external resources such as school or community personnel. Charts and records confidential information in client files. Effectively manages time and caseloads based on agency needs (counseling, court advocacy, groups, community education, etc.) Quickly responds to crisis situations when severe mental health and behavioral issues arose. Conducts outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborates with other programs and community agencies to enhance treatment processes for clients. Properly trained and supervised crisis- line volunteers.Strengthened agency rapport with law enforcement officers, court officials and community service agencies. 08/2012 to 03/2014 Sales Lead Company Name Oversee operations on and off the sales floor while directing employees. Resolve customer complaints regarding sales and service. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Credit Coach""- responsible for tracking the number of store credit cards opened each month, and holding employee training meetings to encourage sales. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. 07/2010 to 08/2013 District Manager, Salon Manager, Marketing Manager Company Name － City , State Manage staff at multiple tanning salons in the Salt Lake Valley, preparing work schedules and assigning specific duties. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Develop and implement product-marketing strategies, including advertising campaigns or sales promotions. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. 11/2012 to 08/2013 Salon Sales and Service Representative Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences. Assist new salon owners in all aspects of the business, including product and equipment purchase, software requirements, licensing requirements, marketing strategies, and more. Estimate or quote prices for tanning beds, tanning bulbs, service maintenance, credit terms, warranties, and delivery dates. Arrange and direct delivery and installation of products and tanning equipment. Consult with clients after sales or tanning bed installs to resolve problems and to provide ongoing support. Education and Training 2017 Master of Arts : Psychology, MFT & PCC Dual Emphasis Brandman University － City , State , USA Currently maintaining 4.0 GPA 2013 Bachelor of Science : Psychology University of Utah － City , State , USA Centennial Scholarship Recipient 3.47 Personal Information Volunteer time with Joaquin, a 6 year old boy on the Autism spectrum in a home- based treatment program called the Son- Rise program. *Work various goals through play sessions such as; eye contact, social referencing, interpersonal skills and gestures. *Build upon relational aspects of his therapy, and recognize small changes in social behaviors. *Participate in dialogue after each session with the program director to continue learning techniques and to review goals. Interests Son-Rise Home Volunteer, September 2013 to March 2014 Skills advertising, cash registers, Coach, conferences, cost reduction, Credit, Resolve customer complaints, clients, delivery, directing, employee training, financial statements, inventory, law enforcement, marketing strategies, meetings, money, personnel, policies, processes, product-marketing, reporting, sales, staffing, trade shows, trauma Additional Information AUTISM TREATMENT CENTERS OF AMERICA Son-Rise Home Volunteer, September 2013 to March 2014 Volunteer time with Joaquin, a 6 year old boy on the Autism spectrum in a home- based treatment program called the Son- Rise program. Work various goals through play sessions such as; eye contact, social referencing, interpersonal skills and gestures. Build upon relational aspects of his therapy, and recognize small changes in social behaviors. Participate in dialogue after each session with the program director to continue learning techniques and to review goals. ",ADVOCATE " IT CONSULTANT Career Overview Network administration veteran with extensive experience building, improving, supporting and architecting ASP-type infrastructures. Qualifications Windows Server 2000-2012, Active Directory, Windows Desktop O.S. 7 - 10, Exchange Server 2010-2013/VMWare vSphere (ESXI), Amazon Web Services, EC2, S3, CloudFront, Glacier, RDS, MySQL, MS SQL, Linux Centos 6, Apple IOS, SonicWall, Office365 Software: MS Office, RDP, Putty, SuccessWare21 Accomplishments CERTIFICATIONS:. Work Experience 01/2001 to 01/2015 IT Consultant Company Name Implemented and managed IT infrastructure Designed and managed Windows Active Directory Network (Windows NT 4.0, Windows 2000 - 2012 servers); Managed MS Exchange, MS SQL, SuccessWare21, Symantec Backup Exec, Kaspersky Virus Protection servers, and Sonic Firewalls; Managed and supported Tadiran PBX, AEONIX Contact Center, and CSI (VO) Call Accounting servers; Developed and implemented secure remote access solution for sales consultants and field service technicians; Provided hardware and application support for in-house and field service personnel; Installed, and troubleshoot applications and services on Windows and IOS devices; Network Design and Installation (Windows Networking, Active Directory) Hardware/Software Installation and Configuration Remote Access Solutions, including secure Wireless technologies Email § Database Development Services Performance Monitoring and Tuning Server Sizing and Capacity Planning Disaster Recovery and Business Contingency Planning Vendor liaison and product selection 24x7 network & application monitoring § Comprehensive network support agreements. 01/1998 to 01/2001 Sr. Systems Engineer/Project Manager Company Name 01/1996 to 01/1997 Network Analyst/Director of Operations City , State Member of global systems integration team. Provided field service functions in the maintenance, installation, and deployment of networking and document management solutions for law firms and various other clients in the South Eastern United States. Responsibilities include project management of server and network installations, upgrades, and conversions, daily monitoring and troubleshooting of servers and networks, Citrix Metaframe 1.8, Citrix Metaframe XP, Citrix Nfuse, and 24 hour on call support. Researched and defined client/server security architecture and provided technical leadership and coordination for the planning and deployment of Citrix solutions. Techmatics, In., Next Century Integration Develop and provide WAN and LAN solutions for various clients in Windows NT 3.51, NT 4.0, WFW, and Windows 95 environments. Including, Install and configure Internet access, remote access, system redundancy solutions that included all levels of RAID, and server mirroring technologies. Promoted to Director of Operations in December 1996, Washington Region: Supervised five employees: Successfully managed various projects in implementing client/server and Internet solutions for various clients. 01/1992 to 01/1996 Technical Analyst Company Name Responsible for the installation, maintenance and operation of all computer related hardware and software. Work with Technology Supervisor and Personnel Supervisor to maintain consistency with regard to word processing procedures among secretarial and word processing personnel and assist with ongoing training in new procedures. Support all inter-office telecommunications, electronic mail and Internet services. Serve as the System Administrator to Windows NT LAN supporting 150 users. Administer SQL Server and PCDocs databases. Coordinate with other firm offices regarding telecommunications procedures, and implementation of new technologies. Interact with vendors in acquisition of new software and hardware. Member of Morrison & Foerster Networking Taskforce: Provided feasibility study that preceded implementing client/server technology into the Morrison & Foerster environment. This included costs analysis as well as operation, and management evaluations of NetWare, Banyon Vines, Pathworks and Windows NT; Assisted in the implementation of client/server technology in nationwide offices: System integration and conversion from VAX/VMS, Decnet, 56KB to Windows NT, TCP/IP, Frame Relay Network. Education and Training AWS Certified Solutions Architect - Associate Level. January, 2016 UNITEK MCSE BOOTCAMP City , State February 2000 Microsoft Certified Professional, Microsoft Certified System Administrator. November, 2003 Interwoven Technologies, Inc. (formally iManage) Chicago, Illinois - iManage Certified System Engineer Computer Learning Center － City , State January 1988 Diploma : Computer Operations Computer Operations Degree Henderson County Junior College － City , State May 1985 Associates : Science, Business Science, Business Certifications AWS Certified Solutions Architect - Associate Level Microsoft Certified Professional (MCP) Microsoft Certified System Administrator (MCSA) Citrix Certified Administrator (CCA), Certified iManage System Engineer (ICSE) Skills Accounting, Active Directory, Apple, Architect, Backup Exec, Capacity Planning, Citrix, CCA, Citrix Certified Administrator, Citrix Metaframe, Citrix Metaframe 1.8, client/server, Hardware, conversion, clients, databases, Database Development, Decnet, Disaster Recovery, document management, electronic mail, Email, Engineer, feasibility study, Firewalls, Frame Relay, Internet services, Internet access, LAN, leadership, law, Linux, Director, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, Exchange Server, MS Exchange, Windows Networking, MS Office, Office, Windows, Windows 2000, 2000, Windows 95, Windows NT, Windows NT 4.0, NT 4.0, MySQL, Network Design and Installation, network support, Network, Networking, networks, Next, NetWare, Operating Systems, Pathworks, PBX, Personnel, project management, RAID, sales, secretarial, servers, Software Installation, MS SQL, SQL Server, Supervisor, Symantec, System Administrator, systems integration, System integration, TCP/IP, telecommunications, troubleshoot, troubleshooting, upgrades, VAX/VMS, WAN, Windows NT 3.51, Windows Server, word processing ",CONSULTANT " CHEF OWNER Executive Profile A combination of specialized training and professional experience results in excellent qualifications as an EXECUTIVE CHEF, SOUS CHEF AND CHEF. Highly skilled in a variety of cuisines, including: Italian, Peruvian, Mexican and Fusion. Possess outstanding interpersonal, communication and training skills. Excel in creating quality cuisine within budgetary cost controls. Flexible, with the ability to achieve in both first-class fine dining and high volume operations. Develop and motive a highly productive team. Received professional training from five Certified Master Skill Highlights Small business development Leadership/communication skills Product development Business operations organization Budgeting expertise Negotiations expert Employee relations Self-motivated Customer-oriented Fluent in [spanishCommunicates effectively Event planning Listening skills Exceptional multi-tasker Hospitality expertise Core Accomplishments Reduced number of guest complaints by <80> percent. Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night.Expanded [menu items] line to includeIncreased sales by 50% by rolling out a revamped social media marketing initiative., which nearly doubled sales in one year. Professional Experience 01/2010 - 09/2012 Company Name － City , State Chef Owner Management of all financial and personnel records. Recruit, interview and train staff while ensuring health and safety standards. Development of marketing strategy responsible for doubling the sales in one year. Received over 300 outstanding reviews on Yelp.com. 01/2007 - 01/2009 Company Name － City , State DIRECTOR OF CULINARY ARTS Train and manage kitchen personnel, supervise/coordinate all related culinary activities; estimate consumption and requisition or purchase food; select and develop recipes; standardize production recipes to ensure consistent quality; establish presentation technique and quality standards; plan and price menus; ensure proper equipment operation/maintenance; and ensure proper safety and sanitation in kitchen; oversee special catering events; and offer culinary instruction and/or demonstrate culinary techniques; responsibility for hiring, discipline, performance reviews and initiating pay increases. 12/2003 - 12/2006 Company Name － City , State Execute Sous Chef Oversaw all aspects relating to culinary operations including kitchen supply and inventory, maintaining government regulations, and monitoring customer satisfaction. Menu development as well as food preparation. Food and Nutrition Department. Oversaw all procedures and development with Executive Chef menus and recipes, including Special VIP Events. Oversees 3,000 meals at day, full service cafeteria and all catering events. 11/2001 - 12/2003 Company Name － City , State Food Service Director Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored facility and took appropriate action to ensure food quality and service standards were consistently met. Education 1994 Los Angeles Culinary Instituted － City , State , u.s.a Associate of Arts : Culinary Arts Courses in Hospitality and Restaurant Management Additional Information Open to Negotiation ",CHEF " DIGITAL PRODUCER Summary Personable Project Manager  successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. Highlights Budgeting and forecasting Process improvement Contract management Relationship building Microsoft Office Suite expert Project development and lifecycle Superb time management skills Detail-oriented Sound judgment Organized and efficient Proficient in Adobe Creative Suite Decisive problem solver Exceptional multi-tasker Deadline-driven Special events planning Experience 08/2015 to Current Digital Producer Company Name － City , State Managed a project budget of $300,000. Drafted action plans and led meetings with internal teams and clients to review project status and proposed changes. Monitored team progress and enforced deadlines for up to four projects at once. Defined project deliverables and monitored status of tasks. 10/2014 to 08/2015 Producer Company Name － City , State Managed all event logistics from conception to completion Ensured program objectives and strategies are met and all events are produced to the highest quality Maintained and expanded vendor relationships and negotiated contracts, pricing and services Collaborated with agency departments in all project stages to develop creative solutions to meet clients' needs Managed budgets with integrity and transparency at all times 02/2013 to 10/2014 Associate Producer Company Name － City , State Managed and executed smaller scale events with 2-3 staff. Served as a liaison between vendors, staff and clients regarding event details. Provided production support on-site during events. Anticipated project needs to meet deadlines. 09/2011 to 02/2013 Production Coordinator Company Name － City , State Researched and gathered information in planning phase for the execution of events. Coordinated and attended site visits. Tracked invoices and created check requests. 06/2011 to 09/2011 Production Intern Company Name － City , State Education May 2011 Bachelor of Science : Business Administration and Computer Information Systems Lewis University － City , State Business Administration and Computer Information Systems Skills Project Management Tools: Workamajig, Basecamp, DoneDone Desktop Publishing Software: Photoshop, Illustrator, HTML ",DIGITAL-MEDIA " PACKAGING BUYER/RESEARCH AND DEVELOPMENT LEAD Summary Seeking a full time position in Operations, Purchasing, Inventory Control, Logistics, and/or Inside Sales Management. Highlights Operations Training and Development Management/Problem Solving Customer Service/Team Building Human Resources/Eduphoria Supply Chain/Procurement/Planning Distribution/Logistics/Shipping Purchasing/SAP/Rigid Packaging Inventory Control/Warehouse Research and Development/Marketing Ceridian/iEmployee/Paychex Deja/FacetWin AP/AR Experience 01/2013 to Current Packaging Buyer/Research and Development Lead Company Name Maintains all purchase orders and vendor acknowledgements. Updates vendor weekly Open Order Reports with accurate ETA's in SAP. Requests component skus with _ItemSetUpGroup in Procurement Dept. Updates PIR and source list information (costs, lead times, specifications, MOQs, etc.) per supplier and maintaining Master Vendor Agreements and Insurance. Updates back order reports for upper management to review weekly. Preserves all new and existing artwork for compliance purposes. Runs the ZBAR Report weekly and following up with the suppliers with regard to demand and production planning changes. Schedules all outbound and inbound shipments with suppliers. Assists with truck requests information/notes in SAP for each shipment. Mails and tracks packages/shipments sent out to vendors for working projects. Packaging Lead on Research and Development Team for all new projects and licensing agreements with potential and existing clients. Assists in following up and resolving all AR/AP issues with Accounting Dept. Sustains and follows through with all packaging and ISO standards with Compliance. Upholds an intricate position and consultants with FSI during the acquisition of Farouk Wings Plastics (bottle manufacturer) and corresponds accordingly in the integration process. Consultants in packaging projects and R&D inquiries with FSI's ""Sister Companies"" (Beauty Elite Group, and Blow Pro). Attends trade show opportunities in effort to build knowledge and upcoming trends and new technologies in packaging development. Meets with all current and potential suppliers for business development. Works closely with Marketing and FSI CEO on all wet line development and timelines. Liaison and/or Consultant between Marketing, Customer Service, QA, Purchasing, Production, Compliance, Maintenance, Lab, etc. in effort to make sure all necessary precautions and steps are taken prior to starting any new projects with ""special"" packaging needs. Writes and develops new procedural protocols and SOP's within the company in effort to streamline processes that ""have always been"" but need to change in order to have smooth transitions and cohesiveness when something new is introduced with the company. Assists in planning, timeline development, and launch of new products. Assist in writing marketing and product development plans. 01/2009 to 01/2013 English Language Arts Teacher Company Name Initiated, facilitated, and moderated classroom discussions. Evaluated and graded students' class work, assignments, and papers. Prepared course materials such as syllabi, homework assignments, and handouts. Maintained student attendance records, grades, and other required records. Planned, evaluated, and revised curricula, and methods of instruction. Compiled, administered, and graded examinations. Maintained a regularly scheduled conference period in order to assist students/parents. Kept abreast of developments in their field by reading current literature, talking with colleagues, and participating in professional conferences. Selected and obtained materials and supplies such as textbooks. Collaborated with colleagues to address teaching and research issues. Served on academic or administrative committees that dealt with institutional policies, departmental matters, and academic issues. Participated in campus and community events. Acted as the Adviser to multiple student organizations.(ie: NJHS). 01/2002 to 01/2009 Operations/Purchasing Manager Company Name － City , State Supervised daily activities relating to operations, receiving, handling and distribution of rigid packaging. Facilitated weekly managers meetings between sales, operations & warehouse teams. Monitored daily and monthly reports of sales, forecasting, and expenses in order to meet annual budgets and goals. Delegated and implements changes for all departments. Assessed all employee time off requests and staffing needs. Administered training and development for all new employees. Conducted annual employee reviews and pay recommendations. Handled the purchasing and inventory control of a multi-million dollar warehouse. Conducted and directed annual physical inventory. Managed the top 3 three branch accounts for the purposes of maintaining system processes, mentoring and training. AP/AP knowledge-handled customer payables/receivables. Implemented all new procedures and training provided on a branch level. Assisted Upper Management in setting and creating objectives in order to meet annual budgets and forecasting for the Houston branch. Sr. Account Coordinator Company Name － City , State Directly responsible for managing multiple core accounts for the purpose of providing excellent customer service. Entered all sales and purchase orders with accuracy according to customer specifications. Executed PO follow-up on a daily basis to insure all shipments were indeed on time and within conformance of customer/vendor expectations Worked directly and developed valuable relationships with vendors/suppliers and logistic companies. Processed invoicing on a daily basis and provided all supported documentation in order to improve branch DSO (ie: BOL's, POD's and memos.) Implemented annual price increases to meet budgets and margins. Professional Accomplishments Sheldon ISD- Teacher of the Year 2013-Michael R. Null Middle School TricorBraun-Nominated for Customer Service Satisfaction Award 4 years in a row. TricorBraun-Promoted to Houston Branch Operations Manager within first 3 years of employment. TricorBraun-Houston branch grew 60% in gross profit and personally nominated for Branch Quality Award in the first year of managing branch. TricorBraun-Recognized in the industry as a top performer and leader. Education 2002 Bachelor of Arts : English/Sociology Sam Houston State University － City , State English/Sociology Texas Teacher Certification 2009-2013 (4-8 English, EC-6 Generalist, K-12 ESL) Additional Information Additional Work History and References available upon request Skills academic, Accounting, AP/AR, administrative, streamline, AP, AR, budgets, business development, Ceridian, conferences, Consultant, clients, excellent customer service, Customer Service, documentation, English, forecasting, gross profit, Human Resources, instruction, Insurance, ie, inventory, Inventory Control, invoicing, ISO, Team Building, Logistics, notes, managing, Marketing, materials, meetings, mentoring, Works, Packaging, payables, policies, Problem Solving, processes, Procurement, marketing and product, protocols, Purchasing, Quality, QA, reading, receiving, Research, sales, SAP, Shipping, SOP, staffing, Supply Chain, Teacher, teaching ",ARTS " BISTRO CHEF Career Overview A result-oriented client's service professional with over 28 Years of experience in client relations. Encompasses the ability to establish and build positive relationships with clients and all level of coworker, or management building strong relations through effective communications. Core Strengths Customer and Client relations Bookkeeping and Accounting Inventory control Scheduling of Personnel Problem solving Strategic Planning Strong oral Communications Accomplishments Certified to go above and beyond, and providing quality and outstanding customer service. Customer recognition for outstanding and consistent customer support. Selected to learn new computer programs, and then train others. Work Experience Bistro Chef 01/2014 to Current Company Name City , State Responsibilities include taking customer orders, addressing customer inquires, opening and closing of establishment, preparing food, inventory control, problem solving, and cash register operation. Customer Service Rep 01/2011 to 01/2013 Company Name City , State Responded to customer inquiries at a fast pace call center. Maintained records, processing payments to include set up of payment arrangements. Assisted customers by explaining detailed billing formats, and troubleshooting customer's equipment. Reported outages in affected areas and re-laid information to customers. Kitchen Manager 01/2010 to 01/2011 Company Name City , State Responsible for customer orders as well as customer inquiries, opening and closing of establishment, Maintaining records and placing inventory orders. Food handling, preparation, safety and storage. Filling Online, fax orders, and processing of promotional complementary orders. DSP 01/2009 to 01/2010 Company Name City , State Responsible for working with Mentally and Physically disabled people, in a home based setting. Duties are as follows: Assisting individuals with their daily needs, administering of medications, maintaining staff logs, and reports, scheduling Dr. appointments for patient care, and safeguarded consumers well-being. Store Manager 01/2008 to 01/2009 Company Name City , State Daily procedures included opening and closing of establishment. Preparing reports for corporate HQ, updated and maintained file records, ordered supplies, handled customers phone inquiries in a timely manner. Processed loans through verifying customers credit report with the utmost regard to their privacy. This included placing calls to payroll and H.R. departments to verify employment, bankruptcy reports, and bank account information. To include accountable for large sums of monies, blank checks, handled armored car pick-ups, and deposited funds into bank accounts. Internal Auditor 01/2004 to 01/2008 Company Name City , State Maintained and updated records on a daily basis, recalculated figures and insured that formulas were entered correctly. Audited all Electronic Activity entered by Pre-Bill, URT and Start Up department inputted into the (RBMS) Retail Business Management System for management verification. Customer Service Representative 01/2000 to 01/2002 Company Name City , State Assisting customer inquiries in fast pace environment. Maintained records by entering or tracing orders in progress. Assisted customers with extensive product knowledge, Handled shipping and receiving orders. Conducted training of newly hired employees, operating of register for customer checkout, conducted inventory control which included pulling and processing of orders, pricing of items, and stocking the store shelves. Specialist/Customer Service Representative 01/1997 to 01/2000 Company Name City , State Professionally assisted all client inquiries at a fast pace call center. Maintained records, entered and traced orders in progress, assisted technicians with T1 and T3 equipment problems. Explained details to customers on existing orders. Conducted training for newly hired personnel. Tracked nationwide outages and re-laid information to clients, technicians, and management. Assistant Manager 01/1993 to 01/1996 Company Name City , State Responsible for customer and employee relations. Opening and closing of establishment, preparing food, hiring and firing of personnel, bookkeeping and accounting, inventory control, scheduling of personnel, problem solving and accountability of finances. Counter Manager for Ulima 2 Cosmetics. 01/1992 to 01/1993 Company Name City , State Answered customer questions and concerns, advised clientele of products with extensive product knowledge. Solved problems, maintained record of customer's product orders, handled inventory control, and register operations. Educational Background Diploma : Cosmetology, Photography 1990 SZ Delfter Str. City , State , Germany Diploma : Biology, Mythology, Computer Science 1987 SZ Hermannsburg City , State , Germany High School Diploma 1986 SZ Hermannsburg City , State , Germany Associate of Arts : Arts, Archeology KCTCS City , State , United States of America Skills Computer experience include: Windows NT, Windows 95, Vista, Windows 7, Windows 8, Microsoft Office, Microsoft Word, Excel, Word Perfect, Power Point, Outlook 2013, Android, RBMS, AS400, SMS800. ",CHEF " AVID TUTOR Core Qualifications Academic planning Goal setting and implementation Counseling Group instruction Microsoft office Public speaking Attention to detail Dependability Education Bachelor of Arts , Human Services and Counseling 2008 Lindsey Wilson College － City , State , USA Human Services and Counseling Work Experience AVID Tutor Aug 2011 to May 2013 Company Name － City , State Took an active role in developing the academic and personal strengths of AVID students. Served as a role model/mentor to AVID students by being a lifelong learner, demonstrating appropriate academic and social behaviors. Determined if concepts needed to be taught or retaught from student's notes and discussions. Evaluated student binders, including calendars, class and textbook notes, etc. Conducted mini-lessons in the process of writing in all subject areas, study skills, and other aspects of college preparation. Set an example of personal excellence and high expectations for AVID students to follow. Communicate frequently and honestly with the AVID coordinator/teacher regarding student progress and areas of concern. Certified Nursing Assistant Feb 2011 to May 2011 Company Name － City , State Provided or assisted patients' with personal hygiene, dressing, bathing, etc. Assisted with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals. Provides adjunct care by administering, non sterile dressings, surgical preps, ice packs, and heat treatments, Maintains patient stability by checking vital signs and weight. Provided patient comfort by utilizing resources and materials; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records. Substitute Teacher Dec 2008 to May 2011 Company Name － City , State Assumed all duties of the regular classroom teacher promptly and in accordance with school rules. This included bus, lunchroom, playground, hall duty or other duties assigned by the building principal. Follow the instructions left by the teacher. Maintained normal classroom routines and discipline procedures. Maintain a positive learning atmosphere in the classroom. Practicum Student Aug 2008 to Dec 2008 Company Name － City , State Planned projects and outings for youth in foster care. Coordinated and ran group sessions for adolescent girls. Helped maintain foster parent and foster child files. Shadowed Treatment Director on therapeutic interventions. Participated in fieldwork with Case Managers and therapist. Assistant to School Counselor/Practicum Student Jan 2008 to May 2008 Company Name － City , State Shadowed the school guidance counselor in the classrooms. Planned daily Guidance lessons for multiple grade levels. Taught daily guidance lessons to multiple grade levels. Observed the counselor during counseling sessions with parents and children. Office Manager Fitness Instructor Oct 2004 to Dec 2007 Company Name － City , State Office administrator to the Fitness Instructor Office duties included basic office skills; working on computer, answered phones , entered student grades, scheduled appointments. Other duties included training students on equipment, tracking students gym time, cleaning of equipment and oversaw student activity room. Teacher's Aide Oct 2004 to Jan 2007 Company Name － City , State Worked as a teacher's aide in the after school childcare program through the Ready to Work Program. Assisted Second grade teacher in the class room helping the children with reading skills. Graded papers, entered grades, and assisted with daily management of classroom control. Awards and Recognition Phi Theta Kappa Honor Society 2005 Dean List for four semesters Interests Current Student Adviser for the ""Service Club"" at a local homeschool Co- op Volunteered at the Lake Cumberland Community Action Heating Assistance Volunteered with Southwestern Music Boosters Volunteered at the Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteered at Necco Foster Care Agency, raising money for the Kids Christmas Fund Skills Computer skills, including Microsoft Office Strong verbal skills Strong writing skills Ability to work under pressure and limited time frame Additional Information Current Student Advisor for the ""Service Club"" at a local home-school Co-op Volunteer, Lake Cumberland Community Action Heating Assistance Volunteer, Southwestern Music Boosters Volunteer, Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteer, Necco Foster Care Agency, Put together a lunch and auction to raise money for Kids Christmas Fund ",FITNESS " ENGINEERING TECHNICIAN Summary Work as engineering technician on fault isolation area saving medical devices from electrical failures that could be reworked at site depend the electrical failures. Delivering $1,200 per each device that can be saved at site. Implement new electrical test location that affect yield per site, medical devices and machinery that cost $5k each equipment. Reducing electrical disposition and operator overtime work. Experience Engineering Technician January 2013 to Current Company Name － City , State Work as an Engineering Technician on Fault Isolation area that involves electrical disposition of medical devices that fails on different electrical test on the manufacturing process. Preventive and corrective maintenance of equipment as electrical tester machinery and equipment that are involve on manufacturing process. Develop documentation as IQ, OQ, PQ, IQP, PPQ and others documents to validate new electrical machinery that arrives to the site. Troubleshoot medical devices that fail daily on electrical process operating customs software developed by the company, power supply, Pico amp meter, source meter, DMM, Digital Phosphor Oscilloscope and custom software. First article inspection for new fixture that arrive at site. Installation and Operational Qualification Protocol of 3 new different electrical testers. Monthly Preventive and corrective maintenance of electrical testers and troubleshooting electronic circuit boards and electronics modules that are part of the equipment. Daily Production First Pass Yield report of electrical production process and evaluate failures on report to work as soon as possible with the machinery that have a continuous electrical failures that impact daily production targets. Soldering experience with both through-hole and surface mount technologies, repair cables, connector, and electronic fixture assembly on ESD sensitive environment. Assembling and, wiring new equipment that arrive at site using schematic diagrams. Instrument Technician January 2011 to January 2012 Company Name － City , State Addecco Service Daily Calibration of instrument used on manufacturing areas that are used for manufacturing process and monitoring temperature and humidity of all rooms were products are develop to ensure good quality products. Technical work that involved, repair, installation, troubleshooting, loop checking calibration of equipment and process control systems used in manufacturing and analytical labs. Preventive maintenance work that involves monthly calibration of equipment as PSI gauges, Temperature and Humidity chart recorders, conductivity sensors, torque testers used on packaging area, PH sensor, Flow meter instrument etc Daily weigh balance calibration used on analytical labs and manufacturing process rooms as Mettler Toledo, Sartorious etc Project Manager Assistance January 2005 to January 2011 Company Name － City , State Work on projects estimation for electrical mechanical and instrument installations, instrument, electrical and mechanical maintenance for pharmaceutical and biotechnology facilities. Work as intern contractor on Amgen as maintenance technician of Utilities. Electrical and Mechanical Technician: Preventive and corrective maintenance of pneumatics valves, ball valves, exhausts fans and other instrument as AIT, TE, Speed sensors, Flow Meters, PIT and LIT following GMP's and SOP documents. Work on installation, troubleshooting and equipment repair following all GMP's and documentation report of all malfunction findings that cause the problem. Work on the development and executed the implementation and validation protocol of new equipment to ensure it meet all design and specification and site regulation. Participate in improvements of new corrective and preventive maintenance to get equipment out of risk. Education Bachelor of Science : Electrical Engineering , 2009 POLYTECHNIC UNIVERSITY OF PUERTO RICO POLYTECHNIC UNIVERSITY OF PUERTO RICO, PR Bachelor of Science in Electrical Engineering, 2009 ~ GPA: 2.50/3.00 Accomplishments Accomplished, proactive engineer with entry level experience in programming, testing, analysis, and design. Possess extensive educational qualifications with Bachelor degree in Science of Electrical Engineer with a minor in Control System Design. Recognized for strong adherence to safety, ability to work well as team member and leader, and exceptional work ethic. Proven technical, interpersonal communications, and training skills. Core competencies and professional strengths include Certifications AIT Languages Spanish Skills Maintenance, Corrective Maintenance, Documentation, Industrial Machinery, Preventive Maintenance, Sensors, Biotechnology, Electrical Mechanical, Estimation, Hydraulics, Mechanical Technician, Pneumatics, Project Manager, Sop, Manufacturing Process, Apqp, Assembly, Circuit Boards, Dmm, Electrical Test, Esd, First Article Inspection, Inspection, Medical Devices, Oscilloscope, Production Process, Schematic, Soldering, Surface Mount, Test Engineer, Through-hole, Wiring, Calibration, Control Systems, Packaging, Process Control, Sensor, Temperature And Humidity, Control System Design, Electrical Engineer, Engineer, Entry Level, Ieee, Mechanical/electrical Engineer, Proactive, Self Motivated, Testing, Training, Electrical Engineering, Pr, Public Relations ",ENGINEERING " ENGINEERING ASSISTANT Profile R etired Engineering Assistant with 25 years of telecommunications experience, excellent CAD drafting skills and quality clerical abilities. Skills Ability to utilize TIRKS, Switch, LFACs, Microstation, ICGS / IDDS, Word, Excel, RequestNet, AARDWOLF, ADTRAN, Microsoft Outlook, CCP, WSAM Image, Lotus Sametime, Fiber Brains, Ringbuilder, Plat Indexes, VENUe, WSAM-DC Fiber, Traffic Control and State Highway database, ASSIST, Workforce Management systems, and office switchphone Self-taught skills in office party and event planning and decorating Accomplishments AutoCad Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of engineering work orders. Professional Experience Engineering Assistant , 08/2006 to 12/2014 Company Name － City , State Utilized company computers and records to obtain information for the design and distribution of circuit service orders. Interfaced with other organizations in order to facilitate accurate work order designs. Used engineering methods, procedures and databases to prepare designs. Used planning documents, field notes and databases to analyze data and prepare specific estimates, routine work orders and other projects for growth, relief, damaged plant and customer demand. Endured physical field visits to identify incorrect and unsafe conditions and design corrective plant configurations. Tracked and monitored construction and other departments , including contractors, to assure timely completion of issued engineering work orders. Utilized computer drafting tools. Negotiated, coordinated and communicated engineering matters to include permit applications and rights of way with Verizon personnel, private owners, customers, building contractors, utilities and government agencies. Completed site visits on foot, occasionally on rough terrain and carrying engineering equipment. Climbed ladders to enter Controlled Environment Vaults (CEVs), construction sites and potentially dangerous industrial areas. Wore appropriate Engineering safety equipment, when required. Performed daily clerical office work and additional duties as required. Facilities Administrator , 09/2000 to 08/2006 Company Name － City , State Prepared diagrams, schematics, work orders, and maintained records by performing graphic or drafting functions from rough sketches. Updated and maintained maps, logs, drawings, graphs, charts, land base drawings and schematics that comprise engineering OSP, electronic, copper, conduit and fiber facility records. Utilized CADD (Computer Assisted Drafting Design), Microstation, and free hand drafting and lettering techniques to prepare and maintain records Maintained accounting records and adjustments. Performed miscellaneous duties as required. Actively used the mechanized support systems to update records, evaluate and resolve data errors, prepare cable transfer or rewire sheets, build terminals, facility addresses, cable information and post air pressure devices. Acted as point of contact for engineering handoffs, facility checks, inquiries, information requests and etc. Received calls regarding address verification. Corrected and updated NTAS database to ensure accuracy for download to 911 database. Updated system to reflect Clear Defective Pairs (CDP) requests. Operated engineering office equipment. Occasionally assisted the engineers on field site surveys. Prepared vouchers Prepared Cost Work Orders and other specialized cost tracking orders for customer billing and administrative purposes. Special Clerk , 10/1995 to 09/2000 Company Name － City , State Used engineering plats to trace out cable loop makeups. Performed clerical office duties and other responsibilities as required. Assisted Planners in updating and tracking cable facility records. Ran work related office errands within the building. Maintenance Administrator , 08/1992 to 10/1995 Company Name － City , State Answered customer complaint calls regarding telephone service issues. Used office computer and database to effectively test and evaluate trouble on customer phone lines in order to determine necessary repair or maintenance as needed. Volunteered to setup and decorate for office functions and events. Worked with other departments to resolve repair and maintenance complaints on customer lines. General Clerk , 11/1989 to 08/1992 Company Name － City , State Handled all office and clerical responsibilities as required. Education and Training Food Handler Certificate : Food Services , 1981 Keystone Job Corps － City , State •Completed Foodservice Trade program in record time and at top of the class •Completed College Prep program which led to enrollment into West Virginia Institute of Technology High School Diploma : 1980 Chopticon High － City , State Trained and held a Data Entry Clerk position at Patuxent Naval Air Base under the school Work-Study program Health Education & Language Arts West Virginia Institute of Technology － City , State Completed 2 years of coursework towards a Health Education and Language Arts degree, 1983 ADDITIONAL SKILLS AND QUALIFICATIONS •Held clerical Government positions for the CCIR office and the Navy DIP (Deserter Information Point) office located at the Navy Annex in Arllington, VA. Duties included sending location information of AWOL military personnel to military MPs via computer and clerical office work. •Held a Government clerk typist position for the O.J.C.S. (Office of the Joint Chief of Staff) office located at the Pentagon. Duties included typing military Awards, Certificates and Recognition letters. •Certified Food Handler - 1981 •Assisted with the seasonal Red Cross Blood Drives at 3901 Calverton Blvd, Beltsville, MD   ",ENGINEERING " CO-FOUNDER / SALES & MARKETING COORDINATOR Core Qualifications Microsoft Office: Word, Excel, Access, and PowerPoint *Proficient with Apple OSX and built-in apps such as Keynote *Advanced knowledge of Google Analytics programing *Well versed and experienced with Facebook Analytics & Ads Professional Experience 01/2014 to Current Co-Founder / Sales & Marketing Coordinator Company Name － City , State Plan, develop, organize, implement, direct and evaluate the fiscal function and performance Develop a reliable cash flow projection process and report, which includes minimum cash threshold to meet operating needs Recruit, train, supervise, and manage the Brand Ambassador program Maintain and develop social media outlets via Instagram, Twitter, SnapChat and Facebook Daily usage and advanced understanding of Google Analytics, & Facebook ads/analytics Purchasing goods and forecasting sales projects for each quarter Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the business Evaluate the impact of long range planning, introduction of new programs/strategies and regulatory action Improve the budgeting process on a continual basis through education on financial issues impacting budgets Market brand regularly at athletic/fitness events to generate brand awareness and gain market share. 01/2014 to 06/2015 Graduate Assistant Company Name － City , State Assist in promoting, supervising and evaluating the RecSports facilities and related operations * Take place in recruiting, hiring, training, supervising and evaluating student employees Responsible for managing and scheduling a staff of over 100 employees Aid in maintaining accurate fiscal and student payroll records Support in participation statistics, accident reports and assessment research Create and implement marketing plan for various facilities on campus Support in inventory control and maintenance of equipment for all RecSports facilities Purchasing and inventory of checkout equipment and staff uniform Enforce facility policies and procedures consistently to all participants Ensure adherence to departmental safety/risk management procedures Updating facility policies and procedures and review of National Standards on a yearly basis Planning, coordinating and supervising programs and special events in RecSports facilities. 08/2013 to 01/2015 Development Assistant Tennessee Fund Company Name － City , State Develop relationship between donors and athletic department Worked game day events for various sports to market Athletic programs Generate opportunities and revenue to enhance athletic department Create marketing campaigns for athletic facilities at The University of Tennessee Solve problems with ticketing and parking disputes by athletic donors Research and enhance productivity within the department. 07/2011 to 08/2013 Assistant Rental Manager Company Name － City , State Manage profit-and-loss reports, control expenses, and implement comprehensive business development and marketing plans Weekly marketing and sales call to area accounts Top regional performer in sales, customer service, and generating corporate leads Manage, shape, and develop my employees' careers with the company Responsible for choosing, interviewing and hiring part time staff; while supervising, teaching, evaluating and developing full time employees Decreased costs through reduction in bad debt, decrease in payroll, control of fleet costs, and mitigated unneeded expenses Responsible for over one million dollars in assets Accountable for locating vehicles when find ability and pay ability are lost on a car Managing proper underwriting on rental contracts. 06/2009 to 06/2011 Senior Recreation Leader Company Name － City , State Planned and led instructional sport programs for participants enrolled in the program Developed new marketing strategies such as displaying flyers of the programs offered around the community to increase enrollment Accepted a special project focusing on the marketing of the programs and helped develop a new program guide Implemented creative ideas to get children motivated to participate in camp activities such as granting prizes to the children who obey commands throughout the day Instructed adapted recreation programs for special needs individuals Worked in the Community Programs Main Office answering calls, enrolling participants into our programs, and help with the scheduling of office staff members. Education May 2015 Master of Science : Sport Management THE UNIVERSITY OF TENNESSEE － City , State Sport Management Master's THE OHIO STATE UNIVERSITY － City , State Brand Awareness for Startup Companies: Avenues for Building and Sustaining Brand Awareness June 2011 Bachelor : Recreation & Sport Leadership Business Administration/Marketing Recreation & Sport Leadership Business Administration/Marketing Work History Company Name Company Name Certifications First Aid/CPR/AED Certified *First Aid/CPR/AED Instructor Certified Interests One year of collegiate football experience at Ohio Northern University (2007-2008) *Instructed NFL FLAG Football programs through the YMCA (2004-2007) Skills Ads, Apple, budgeting, budgets, business development, cash flow, contracts, CPR, customer service, special events, financial, First Aid, forecasting, Google Analytics, hiring, Instructor, inventory, inventory control, Managing, marketing plan, marketing plans, marketing strategies, marketing, Market, marketing and sales, Access, Excel, Microsoft Office, Office, PowerPoint, Word, payroll, policies, profit, Purchasing, recruiting, Research, risk management, safety, sales, scheduling, statistics, supervising, teaching, underwriting Additional Information One year of collegiate football experience at Ohio Northern University (2007-2008) *Instructed NFL FLAG Football programs through the YMCA (2004-2007) ",APPAREL " PATIENT ADVOCATE Summary Highly driven, organized and motivated Patient Advocate with over 7 years of experience in the healthcare field and customer relations. Skilled in providing compassionate, efficient patient care with a background in clinical settings. Experience in leading a team, new hire training, billing, claims, and records management. Experience 01/2016 to Current Patient Advocate Company Name － City , State Served as liaison between the patient and hospital to coordinate patient care. Provided patient and staff support to better facilitate communication. Referred clients to social service agencies such as home health and hospice. Worked on call for any emergent patient needs. Provided off-site visits at local hospitals to offer emotional support. Established patient and provider boundaries to ensure appropriate behavior. 05/2015 to 12/2015 Claims, Eligibility and Benefits Specialist III Company Name － City , State Identified and resolved discrepancies with patient eligibility/insurance coverage. Assisted in maintaining and developing procedure manuals. Trained new hires in eligibility and benefit and claims processes. Aided in development of strategies for revenue cycle initiatives. Managed, updated, and executed claims processing, as well as assisted team members in adjudicating claims. Developed streamlined methods of standard operating procedures. Worked with patients to obtain summary plan descriptions and ensure proper and timely claim adjudication. 05/2013 to 05/2015 Certified Data Entry Pharmacy Technician Company Name － City , State Work from Home Carefully reviewed patient medical histories and diagnoses. Properly interpreted prescriptions, input written date, patient information, physician and ids, medication name and strength, correct and appropriate directions, quantities and dosage, additional patient allergies and diagnoses. Entered prescriptions into the EPost system efficiently and without errors. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Maintained knowledge of proper procedures, medical updates, changes in State and Federal laws. 09/2009 to 05/2013 Lead Certified Pharmacy Technician Company Name － City , State Interviewed and trained new technicians, greeted patients, obtained personal information and medical history, interpreted and typed prescriptions accurately, dispensed drugs, released to patients. Retained knowledge of drug names and their generics, as well as knowing proper doses, sig codes, quantities and drug classes. Responsible for using computer system to type prescriptions, abide by HIPAA and other State and Federal regulations, interacting with patients, doctors and insurance companies, carried out many tasks necessary within the pharmacy. Created work and rotation schedules, filed 709 and other forms, handled medturn, supply orders, etc. Education and Training Master of Public Administration : Health Care Management Grand Canyon University － City , State Health Care Management 2011 Bachelor of Science : Family and Human Development Arizona State University － City , State Family and Human Development Skills allergies, Attention to detail, CPT, clients, emotional support, forms, home health, hospice,ICD-9, ids, insurance, leadership, law, Medical terminology, coordinate patient care, processes, coding, Quality assurance, Safety, Self-motivated, team player, type, written ",ADVOCATE " SALES MANAGER Professional Summary Accomplished and energetic with a solid history of achievement in sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Meeting Goals, Negotiation and Selling to Customer Needs. Interests Music Production, Graphic Art and Design and Fitness Training Skills •Computers and Electronics •Administration and Management •Critical Thinking •Negotiation •Persuasion •Sales and Marketing Experience 01/2010 to Current Sales Manager Company Name － City , State Resolve customer complaints regarding sales and service. Direct and coordinate activities involving sales of manufactured products, services, commodities or other subjects of sale. Plan and direct staffing, training, and performance evaluations to develop and control sales and service. Determine price schedules and discount rates. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Review operational records and reports to project sales and determine profitability. Direct foreign sales and service outlets of an organization. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Monitor customer preferences to determine focus of sales efforts. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations. 07/2007 to 03/2010 Emergency Road Service Technician Company Name － City , State Identify and inflate tires correctly for the size and ply. Place wheels on balancing machines to determine counterweights required to balance wheels. Raise vehicles, using hydraulic jacks. Remount wheels onto vehicles. Unbolt wheels from vehicles and remove them, using lug wrenches and other hand and power tools. Apply rubber cement to buffed tire casings prior to vulcanization process. Reassemble tires onto wheels. Drive automobile or service trucks to industrial sites to provide services or respond to emergency calls. Replace valve stems and remove puncturing objects. Hammer required counterweights onto rims of wheels. Inspect tire casings for defects, such as holes or tears. Glue tire patches over ruptures in tire casings, using rubber cement. Prepare rims and wheel drums for reassembly by scraping, grinding, or sandblasting. Assist mechanics and perform other duties as directed. Inflate inner tubes and immerse them in water to locate leaks. 03/2005 to 09/2007 Wholesale Food Supplier Company Name － City , State Sell and keep records of sales for products from truck inventory. Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations. Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards. Wrap, weigh, label and price cuts of meat. Prepare special cuts of meat ordered by customers. Cut, trim, bone, tie, and grind meats, such as beef, pork, poultry to prepare meat in cooking form. Total sales, and collect money from customers. Use knives, cleavers, meat saws, bandsaws, or other equipment to perform meat cutting and trimming. Cut and trim meat to prepare for packing. Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Total sales, and collect money from customers. Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services. Analyze price proposals, financial reports, and other data and information to determine reasonable prices. Purchase the highest quality merchandise at the lowest possible price and in correct amounts. Study sales records and inventory levels of current stock to develop strategic purchasing programs that facilitate employee access to supplies. Negotiate prices, discount terms and transportation arrangements for merchandise. Consult with store or merchandise managers about budgets or goods to be purchased. Collect money from customers, make change, and record transactions on customer receipts. Drive trucks to deliver such items as food, medical supplies, or newspapers. Write customer orders and sales contracts according to company guidelines. Inform regular customers of new products or services and price changes. Record sales or delivery information on daily sales or delivery record. Call on prospective customers to explain company services or to solicit new business. Listen to and resolve customers' complaints regarding products or services. Education 2012 High School Diploma : General Pennsauken High School － City , State Additional Information Volunteer Activities                                                                               Seeds Of Hope - Oct 2013 - present                                                    Serve food, beverages, and desserts in lunchrooms,                      business or industrial establishments.                               Community Service, etc. ",SALES " HUMAN RESOURCES SUPERVISOR Summary I am a human resources & business administrator with over 10 years of progressive experience; augmented by a strong post-graduate background in human resources, conflict resolution, and international relations. I have experience in HR policy and organizational design, job analysis, employee management, recruitment/selection process, benefits/compensation, contract negotiations, performance management, training/development, and strategic planning. I have a sound knowledge of labor relations, occupational health & safety, pay equity and other related labor laws locally and internationally. I've proven ability to implement successful human resources management strategies to support corporate mandate. Functional Expertise Strategic planning Learning & development Policies & procedures Performance reviews Recruitment/selection process Employee welfare Talent management Organization leadership Risk management Skills Microsoft Office: Word, Excel, and PowerPoint Data Track Time and Attendance Software; Electronic Data Interchange (EDI) Software Experience 08/2011 to 08/2015 Human Resources Supervisor Company Name － City , State Developed job profiles and source candidates from major job boards; select, interview, and recruit for positions Administered employee benefit plans to ensure compliance with FLSA and other applicable statutes/regulations Handled employee terminations, grievance, and other difficult situations in a sensitive, fair, and respectful manner, working closely with legal counsel, supervisors and management. Coached managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity Planned and developed on-the-job training programs for line employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover Identified talent and aspirations of individual employees and provided coaching aimed at motivating them to advance their careers within the company Established and maintained proper structures and processes to track time and attendance, vacations, and other activities resulting in efficiency gains of 35% Implemented Payroll and HR policies (reduce overtime rate) resulting in annual cost savings of 100,000. 10/2009 to 05/2011 Assistant Manager Company Name Established an open channel of communication, enabling employees quick and easy access to information such as benefits, training and development, and opportunities for career advancement Designed and implemented a holistic HR strategy to meet short term & long-term business challenges with focus on the following key areas such as talent & leadership, culture & values, engagement & connect, supervisory capability, productivity & cost Created a training program to develop employees to meet both core and job competency gaps Worked directly with the HR manager to redesign the company's compensation and benefits. Prepared PowerPoint presentations, created Excel spreadsheet reports, gathered/distributed confidential reports Executed comprehensive learning calendar to meet individual / organizational needs; ensured use of standards, processes and tools developed by the Global learning organization. 12/2006 to 05/2009 Field Researcher Company Name Travels to field sites to collect and record data and/or samples as appropriate to the specific objectives of the study. As appropriate to the specified position, codes and verifies data in accordance with specified research protocol and coding procedures, and enters data into a computer database and/or spreadsheet application for subsequent analysis. Develops or assists in the development of interview schedules; contacts potential subjects to introduce and explain study objectives and protocol, and to arrange interviews, either in person or by telephone. Identifies and compiles lists of potential research subjects in accordance with study objectives and parameters, as appropriate to the individual position. Conducts and records face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures, and documentation standards. Reviews and edits data to ensure completeness and accuracy of information; follows up with subjects to resolve problems or clarify data collected. 07/2002 to 12/2005 Public Relations Officer Company Name Planned publicity strategies and campaigns Wrote and produced presentations and press releases Dealt with enquiries from the public, the press and related organizations Organized promotional events such as press conferences, open days, exhibitions, tours and visits Spoke publicly at interviews, press conferences, and presentations Provided clients with information about promotional opportunities and current PR campaigns Responsible for company relationship with other companies and government bureaus Assisted in developing and implementing the company's communication strategies. Education and Training 2017 Master of Business Administration : Human Resource Management University of the Southwest － City , State Human Resource Management 2014 Master of Arts : Conflict Transformation and Peacebuilding Eastern Mennonite University － City , State Conflict Transformation and Peacebuilding 2008 Master of Science : International Relations University of Khartoum － State , Sudan International Relations 2005 Post-Graduate Diploma : International Relations University of Khartoum － State , Sudan International Relations 2002 Bachelor of Arts : English Language University of Khartoum － State , Sudan English Language Languages Fluent in English & Arabic Skills Electronic Data Interchange, EDI, press releases, publicity, spreadsheet, training programs ",PUBLIC-RELATIONS " INFORMATION TECHNOLOGY SPECIALIST Career Overview Permanent Certifications ITNW 1458 CompTIA Network+ ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Job Related Microsoft Certified IT Professional (MCITP) Apr 2012 Training: CompTIA Security+ Certified Professional (Mar 2010) Microsoft Certified Professional (MCP) Oct 2008 CompTIA Network+ Certified Professional (May 2008) CompTIA A+ Certified Professional (Apr 2008) Language Language Spoken Written Read Skills: Spanish Advanced Advanced Advanced References: Name Employer Title Phone Email William 407th AFSB Supervisor 254-287-7798 william.cook2@conus.army.mil Cook (*) Mr. John First Army Chief, 254-553-5006 Ciesiolka Division West Information (*) Systems 8 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Name Employer Title Phone Email Division Leonard DEFENSE IT Manager 714-385-4605 Flemons CONTRACT (*) MANAGEMENT leonard.flemons@dcma.mil Work Experience Company Name May 2012 to Current Information Technology Specialist City , State Indicates professional reference. October 2009 to May 2012 Salary: 65,150.00 USD Per Year Hours per week: 40 G6, IT Specialist (CUSTSPT) (This is a federal job Served as a systems administrator for First Army Division West Command and Staff. Administered over 800 NIPR workstations, 300 SIPR workstations and 100 ARNET workstations. This includes hardware, software, and Local Area Network (LAN)and Wide Area Network (WAN) infrastructures. Monitored system resources, the installation and integration of systems fixes and workarounds, updates, and enhancements, including performance, capacity, availability, serviceability, and recoverability. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Performed customer service help desk/IT support operations and technical assistance to First Army Division West command and staff. Diagnosed and resolved problems in response to customer trouble tickets. Recieved, responded to and provides resolutions to a variety of help desk calls/tickets. A thorough understanding of and ability to manipulate, features of Microsoft Shared Point, XML, HTML, SQL, C++, VB08/10, Visio, Adobe CS5 Dreamweaver and Microsoft Management Console and registry settings. Ensured availability of telephones, emails, and Local Area Network (LAN). Exceled in troubleshooting software and hardware issues of microcomputers and peripheral devices. This includes scanners, digital senders, printers, and other video telecommunication's equipment. Maintained MS active directory user accounts and Microsoft exchange Outlook accounts. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages, and modifying applications as necessary. Reconfigured file structures; used knowledge of Windows XP, Vista and Win 7 operating systems, to include the Microsoft Management Console (MMC) ensuring systems are configured according to policy. Frequently trained IMOs on Desktop Management functions to enhance. 4 of 9 9/2/2015 7:58 AM. USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes knowledge of Army and NEC policies, thus affording the ability to accomplish their duties more effectively. Executed a variety of database utility functions. Updated user manuals, authentication procedures, systems administrator functions, and related IT security features. In accomplishing assignments, ensures the rigorous application of information security/information assurance policies, principles, and practices. Developed IA reporting requirements for submission to higher-level management, as required - Maintained a continuing awareness of technical changes in the areas of equipment technology and software development. Managed Unit's Active Directory Share Server with over 600 Gb of share space. Served as an Active Directory (AD) Manager and System Administrator for multiple servers in a complex networked environment. Maintained Microsoft Exchange on primary and backup servers to provide email with full backup and disaster recovery capabilities. Supervisor: Mr. John Ciesiolka (254-553-5006) Okay to contact this Supervisor: Yes 407th AFSB/ Vista International Operations. January 2009 to September 2009 IT Network System Administrator II City , State 65,000.00 USD Per Year Hours per week: 40 Served as part of the units S-6 Brigade level office with duties as Network and Computer Systems Administrator. Directly responsible for design, install, and support of organizations computer systems as well as the local-area networks (LAN), wide-area networks (WAN), network segments, internet and intranet systems. Supported logistics systems client notebooks, workstations, scanners, digital senders, fax machines, copiers and printers. Developed system usage policies and server administration procedures. 5 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Created, tested, and deployed group policy objects (GPO) within the AD. Responded to system failures by determining the cause and taking corrective action to address the issue. Maintained systems tables, directories, security files, and indices.- - Developed and modifies databases. Performed database queries and file transfers using SQL. Installed new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Established and maintain user and group accounts and permissions. Develops and tests system disaster recovery plans. Troubleshot a wide variety of user difficulties with desktop computer hardware, software, peripherals, or network/ telecommunication lines. Coordinated with installation NEC to establish domain and mail accounts. Participated in the design, development, and modification of logistics automated systems. Daily duties also include responsible for maintaining network efficiency; monitors and adjusts the performance of existing networks and continually survey the current computer site to determine future network needs. Performs customer service help desk/IT support operations and technical assistance to over 800 users. As required, plans, coordinates, and implements the organizations information security. In addition, conducted customer support studies and recommended necessary IT action pertinent to all aspects of customer support. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Help desk/IT support duties. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages. Used IT knowledge, skills, and abilities to quickly and effectively troubleshoot access permissions on computers. Managed video teleconference (VTC) suite for unclassified and classified 6 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes access. Managed unit's SharePoint site, control access, developed and established policies and accounts, trained users Supervisor: William Cook (254-287-6841) Okay to contact this Supervisor: Yes. Company Name October 2005 to August 2008 First Sergeant City , State Salary: 55,000.00 USD Per Year Hours per week: 70 Over 5 years of Top management experience. Led a multi-functional unit with over 120 team members and billions of dollars worth of equipment into combat during Operation Enduring Freedom (Afghanistan) and Operation Iraqi Freedom (Iraq) - Company Senior Non-Commissioned Officer served as administrative liaison with other services, top management, and outside agencies - Coordinated operational and administrative duties required for the company's mission - Supervised operations and performance of Battalion Level Information Systems/Communication Shop (S-6) - Senior advisor to Company commander and resource manager for a Headquarters Company - Directly responsible for managing and implementing Company's administrative, standards, policies and Training. Supervisor: Paul Mercator (254-288-0527) Okay to contact this Supervisor: Yes. Education and Training Texas A & M University Central Texas 08/2011 Master's Degree City , State , United States GPA: GPA: 3.80 GPA: 3.80 Credits Earned: 36 Semester hours Masters of Sciences : Information Systems Information Systems Central Texas College 12/2008 United States Technical or Occupational Certificate City , State GPA: GPA: 4.0 GPA: 4.0 Credits Earned: 18 Quarter hours 9/2/2015 Microsoft System Administrator Relevant Coursework, Licenses and Certifications: ITNW 2435 CompTIA A+ Harware and Software ITNW 1458 CompTIA Network+ 7 of 9 USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Saint Leo University 10/2007 Bachelor's Degree City , State , United States GPA: GPA: 3.25 GPA: 4.0 GPA: 3.25 GPA: 4.0 Bachelor of Science : Computer Information Systems Computer Information Systems Successfully completed the following computer courses with Saint Leo University: COM-130 PC applications COM-207 Programming in C/C+ COM-208 Programming Visual Basic COM-230 Spreadsheet Applications COM-312 Computer Architecture COM-315 Decision Support Systems COM-320 Systems Analysis COM-410 Database Concepts Programming COM-415 Network Theory and Design COM-498 Information Resource Management COM-499 Computer Information Systems Exam Successfully completed the following computer courses with Central Texas College: ITNW 2435 CompTIA A+ Harware and Software Interests May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom. 9 of 9 9/2/2015 7:58 AM Additional Information Additional Awarded the Achievement Medal for his outstanding civilian service while Information: assigned to First Division West Awarded the Legion of Merit award (Jun 1986 - Aug 2008) for 22 years of dedication, loyalty and selfless service to our nation and the people of United States of America Awarded the Bronze Star Medal (1 Sep 2006 ­ 15 Dec 2007) - for outstanding leadership during recent 15 month deployment to Iraq in support of Operation Iraqi Freedom. Awarded the Bronze Star Medal (1 Apr 2004 ­ 1 May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom. 9 of 9 9/2/2015 7:58 AM Skills A+, A+ Certified, Active Directory, administrative, administrative duties, Adobe, Dreamweaver, AD, Army, Agency, automation, backup, basic, C, C+, C++, COM, hardware configuration, computer hardware, hardware, configuration management, consulting, CONTRACT MANAGEMENT, Contract Management, copying, client, customer service, customer support, databases, Database, Decision Support, disaster recovery, Email, equipment installation, XML, fax machines, features, functional, Help desk, HTML, information security, Information Systems, Information Systems, Information Technology, information technology, computer support, IT support, Local Area Network, Local Area Networks, Local Area Network, LAN, notebooks, leadership, logistics, Managing, Mercator, microcomputers, access, Microsoft Certified Professional, MCP, Microsoft Certified, exchange, Microsoft Exchange, mail, Office, Outlook, SharePoint, share point, MS Windows, Win 7, Windows 2000, Windows XP, MS Windows XP, monitors, NEC, network administrator, Network, networks, Novell, Oct, operating systems, ORACLE, organizational, peripherals, personnel, copiers, policies, PR, printers, processes, Programming, project management, Read, repairs, reporting, safety, scanners, servers, software development, software troubleshooting, Spanish, Spreadsheet, SQL, strategic, Supervisor, System Administrator, systems administration, Systems Analysis, systems development, tables, technical support, technical assistance, user manuals, telecommunications, telecommunication, telephones, Phone, troubleshoot, troubleshooting, unique, upgrades, video, Visio, Vista, Visual Basic, Wide Area Network (WAN), WAN, workflow, Written ",INFORMATION-TECHNOLOGY " CONSTRUCTION MATERIALS FIELD REPRESENTATIVE Summary Result-oriented, high-energy, hands-on professional. Highly motivated, creative, organized and versatile person, with over twelve years' experience within the Construction Materials Inspection and Testing industry. I possess the ability to solve complex problems in a fast-paced environment, by using critical thinking and assertiveness. I have proven ability to self-direct, complete projects with limited supervision and grasp new concepts and ideas effectively. I am talented in team building, seeing opportunities, strategic planning and leadership development for effective strategy execution. I am logical and purposeful in my approach to creating and delivering value. My personality is very even keeled, which provides me the ability to acclimate to any environment. I will prove to be an asset to your company. I can assure you that my work experience and initiative will help me achieve all goals expected of me. SPECIALITIES: Strong leadership, excellent communication skills (verbal, written, media), competent, excellent presentation, service-oriented, active listener, social perceptiveness, critical thinker, strong team player, detail-oriented, goal-oriented, motivated, dutiful respect for compliance in all regulatory organizations. Accomplishments Asphalt Paving Technician, Level 1: Florida Department of Transportation (May 2005) -Earthwork Construction Inspection: Florida Department of Transportation (September 2005) - Asphalt Paving Technician, Level1B: Texas Department of Transportation (October 2008) - Soils &Flexible Base Technician, S102B: Texas Department of Transportation (October 2007). Experience 01/2007 to Current Construction Materials Field Representative Company Name － City , State Performs field investigations, engineering analyses, construction monitoring Performs core sampling and soil analysis on surveying projects Performs field and laboratory testing on construction materials Performs Post-Tension Stressing Observations and Inspections on Post-Tensioned Slabs Performs testing in the Field and Laboratory for sampling and inspection of Construction Materials to determine conformance with specifications. Assists with the maintenance of laboratory and field equipment and arranges for procurement of new equipment as needed. Assists with the calibration of Field Equipment as needed Reviews architectural, civil, structural drawings and specifications for code specifications and structural integrity Performs Fire Stop Systems, Fire Proofing Systems and Fire Rating Inspections Reviews project plans and specifications to prepare and coordinate testing scope for various projects including, University of Texas System, City of Austin, Leander ISD, Austin-Bergstrom Airport Aviation Authority, Texas Facilities Commission & Travis County Government. 01/2005 to 01/2006 Construction Materials Field Representative Company Name － City , State Performed compaction testing of placed fill, and asphalt. Sampled soil, aggregate, concrete, grout, and hot-mixed asphalt. Performed various testing of soils, asphalt, and concrete, including triaxial shear, permeability, soil cement mix designs, and asphalt mix designs Observed and oversaw asphalt coring, and oversized fill placement. Inspected post-tension cables for slab-on-grade, epoxy bolts, and rebar for masonry. Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, swell, hydrometer, consolidation, moisture/density, PH, resistivity, sand equivalent, rice, Marshall Unit weight, oil content, and compressive strength of concrete and grout. Attended and participated in professional association meetings and functions. 01/2003 to 01/2005 Construction Materials Field Representative F Construction Materials Field Representative Company Name － City , State Performed compaction testing of placed fill, sampled concrete and sampled hot-mixed asphalt Performed compaction tests on asphalt to determine roll patterns, asphalt coring, sampled aggregates for asphalt mix design Performed Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, sand calibration, rice and Marshall unit weight Performed field evaluation of project sites for geotechnical evaluations including logging boring/test pit/rock core explorations, soil classification and sampling and percolation testing Coordinated utilities locate and traffic control when needed and preparing site descriptions for geotechnical evaluation reports Performed Reinforcing Steel Inspections on various types of structures. Education and Training July 2008 Bachelor Of Science : Construction Management Belford University Construction Management July 1984 Ordinary Level University of London Skills cables, calibration, inspection, Laboratory testing, logging, masonry, procurement, Proofing ",CONSTRUCTION " HEAD CHEF Summary I am currently a student focused on earning a B.A. in Computer Science  and becoming an Android app developer. My goal is to develop technical skills to develop and manage investment activities in the international markets. Areas of Expertise I have experience with Android Studio, Java, XML, Android SDK, Google APIs, databases, Jsoup, Firebase, and Material Design. I am currently developing my own app for Google Playstore and Amazon app market.  I have experience using HTML, CSS, Javascript, and Bootstrap, Photoshop, and Paint.net. Experience 02/2013 to 02/2014 Company Name － City , State Responsible for customer service at the sushi bar, preparing quality authentic entrées and appetizers, manage and utilize luxury imported products conservatively to minimize shrinkage and maintain overhead. Responsible for training new employees and maintaining safety and efficiency behind sushi bar. 02/2008 to 03/2015 Head Chef Company Name － City , State Prepare entrées in timely fashion, maintain efficiency and safety in work environment. Support and train new employees in kitchen. Maintain cleanliness in the kitchen and sushi bar. 01/2005 to 01/2006 Ramp Agent Company Name Responsible for guiding aircraft traffic, baggage handling, maintaining security on ramp, removal of hazardous debris, customer support, cabin maintenance, operating Ground Support Equipment such as tugs, forklifts, and belt loaders. Responsible for delivery of high priority air-freight to cargo in timely fashion. Education Associate of Science : Finance Midlands Technical College － State , Columbia Finance Associate of Science : Mathematical Economics Miami Dade College － City , State 2017 Associate of Science : Computer Science University of North Georgia － City , State Skills Accounting, customer service, airfreight delivery, retail, operating airport vehicles to tug aircraft and luggage, maintaining safety in highly secure areas of airport terminal, inventory, managing, preparing quality entrees and beverages. Activities and Honors I am involved in an import-export business my family and I have prepared trading agricultural goods from Iran to the United States.  ",CHEF " ENGINEERING COORDINATOR Summary I desire to work for a company that provides career advancement opportunities in a friendly environment. I would like to develop skills that make me proficient in my job and an asset to the company. I have a varied skill set and enjoy learning new techniques. Experience ENGINEERING COORDINATOR Jul 1996 to Jul 2016 Company Name － City , State Proprietary Software License Administrator, Created database for internal and external customer tracking SAP Labor entry and approval for Systems R&D and Destructive Technology Groups SAP IO creation and Purchase requisitions Travel arranger for various group members Purchase Card for general and project supplies Patent meeting organization and award banquet dinners Meeting & Travel scheduling. FACILITIES TEMP Nov 1995 to Jul 1996 Company Name － City , State FACILITIES ADMINISTRATOR Oct 1993 to Nov 1995 Company Name － City , State Ordered parts and supplies. Maintained budget plan. Received several achievement awards. BULK TELLER Jan 1990 to Oct 1992 Company Name － City , State Vault commercial account teller. Bulk teller. Education Associate of Arts , Administrative Assistance 1990 Oklahoma Jr. College － City , State , United States GPA:  3.95 Skills Word SAP Time Approval Excel Travel Arranger Access Database Purchase Reqs in SAP OutLook IOs in SAP Pcard purchases Royalty Agreement Tracking ",ENGINEERING " LEAD INSTRUCTIONAL DESIGNER Summary An Instructional System Designer of distinguished and successful experience, with all facets of training and professional development design and implementation. A high-energy team member dedicated to providing holistic and cost effective training. Extensive background in administration, training development, and instruction. Highlights Microsoft Office (Word, Excel, Outlook, Power Point) SECRET Clearance Job Analysis Experience Lead Instructional Designer 03/2015 to 01/2017 Company Name City , State Completed POAM, job analysis, critical training task analysis, course master schedules, course outline document, and required resources list for seven U.S. Navy courses. Developed an excel program to reduce production and editing time for deliverable documents, reduced time needed by 33% , from 6 to 4 months. Fostered a relationship with the contract program manager and the end customer, by listening to their wants and needs and offering options to achieve their goals. Taught two classes on effective welding techniques for the Norfolk Naval Shipyard. Wrote a diesel engine maintenance course with PowerPoint presentations, physical training aids, wall displays, and hands on practice and evaluation sheets. Designed a course to incorporate 3D modeling engines to reduce training cost and increase the individual training repetitions by 200%. Senior Training Manager 05/2010 to 02/2015 Company Name City , State Identified 8 students with learning barriers through test analysis and observation, implemented modified and additional training plans with a 100% pass rate. Coordinated with the program management office for upgrading seven obsolete training devices, fielding of new equipment and system, and divestment of training program. Utilized feedback during integration of new technical manuals into multiple training programs, identified significant issues that were immediately rectified. Conducted over 100 evaluations of 37 instructors on their ability to impart their knowledge to the students. Recognized by college accreditation team for management of instructor, student, and testing records; resulted in new standards for records management. Spearheaded the redesign of the Kiowa helicopter weapon initial individual training, saved $250,000 in annual training costs by reducing the course length by four weeks. Hand-picked to update the US Army's 15J Professional Development Map in less than 60 days, providing over 500 soldiers a means to track their career progression. Determined that consolidating 4 training programs into 1 program would reduce the new course length by 10 weeks, saving over $500,000 in annual training costs. Recommended the removal of the Computer Based Training due and redundancy and inability to engage current generation of soldiers. Operations Manager 10/2007 to 05/2010 Company Name City , State Wrote operating procedures used during time sensitive situations, successfully used during four helicopter recovery and 12 convoy operations in Afghanistan. Developed annual training plans for a 750 person unit based, unit certified as a combat ready before 14 day National Training Center evaluation period. Conducted a budget analysis on individual training requirements for 80 different specialties within a 750 person unit with a 6 month training window. Presented current and future operational status and plans for managers two levels above supervisor using MS Word, Excel, and Power Point slides on a bi-weekly basis. Assisted unit driving trainer in Mine Resistant Armored Protection vehicle certification program, qualified 80 transportation company drivers in a 90 day period. Utilized battle tracking systems in the organization's control center, provided executives and managers an up-to-date operating picture. Personnel and Maintenance Manager 10/2005 to 10/2007 Company Name City , State Coordinated with management for the scheduling, training, and conduct of over 200 helicopter ranges and parachuting operations for 16 subordinates. Trained six subordinates on electrical and mechanical systems, enabling them to obtain full mission qualified status in 47% of the normal time. Prioritized maintenance for 28 helicopter armament and 293 personal weapons systems with a 97% readiness rate. Synchronized assignments of 16 subordinates to support national missions, overseas operations, training exercises ensuring 100% mission accomplishment. Maintenance Supervisor 05/2000 to 10/2005 Company Name City , State Created spreadsheets for tracking of weapon assignments, utilization, location, and parts usage. Conducted research, development, and testing of new and modified aviation armament equipment, reducing mechanical malfunctions by 75%. Developed night vision device driver training and certification course for 85 person company, qualified 65 people in 7 days. Trained 24 persons on maintenance, safety, and security procedures for non-standard machine gun, air to ground and air to air missile systems. Education Bachelor of Science : Professional Aeronautics EMBRY RIDDLE AERONAUTICAL UNIVERSITY City , State Professional Aeronautics Certifications Training Education Developers Middle Managers Course *Army Basic Instructor Course *Army Instructor Evaluator Course Skills 3D modeling, Army, Basic, budget analysis, bi, drivers, driving, editing, Instructor, job analysis, listening, mechanical, Excel, Microsoft Office, office, 97, Outlook, Power Point, PowerPoint presentations, window, Word, MS Word, weapons, Navy, Naval, program management, research, safety, scheduling, spreadsheets, supervisor, task analysis, technical manuals, trainer, training programs, transportation, upgrading, vision ",DESIGNER " HR EMPLOYEE RELATIONS SPECIALIST Summary Dedicated and self-motivated professional with experience in providing outstanding support to business partners. Skillful in tracking details, office management, and following-up with internal and external partners to ensure ontime completion of projects. Possesses easily transferable skills such as organization, working with teams, time keeping/payroll and business writing. Highlights ADP Payroll System Microsoft Office Suite (Word, Excel, Outlook, Publisher and PowerPoint) Accomplishments As a Programs Director, created a fundraiser for the United Negro College Fund that raised over $2500. Planned networking events for employees Held leadership roles within the Order of the Eastern Star where responsible for membership, accounting, and event planning Experience 02/2015 to Current HR Employee Relations Specialist Company Name － City , State Conducted Investigations and resolutions of  workplace issues/inquiries from field employees and management. Served as a partner for managers and employees by ensuring application of company policies and procedures. Created and conducted training for hourly and salaried employees. Support performance management process for all employees. Partnered with Equifax and Unemployment Cost Control to research and respond to unemployment claims. 02/2014 to 02/2015 Store Operations Associate Company Name － City , State Monitored inventory control, processed physical counts of all merchandise, organized and secured all inventory (including cellular devices and accessories), and responsible for shipping and receiving of inventory. Investigated and resolved any inventory discrepancies. Merchandising, assist with floor sets, create service desk tickets for defective equipment. Processed customer trade-in's and returns (cellular devices and accessories). Provided general customer service and process account payments to assist account holders. 01/2001 to 01/2013 Clerical/Staff Associate IV Company Name － City , State 02/1753 Verified and updated business caption listings in (database) Common Suite System using setup forms received from the Directory Marketing Unit group. Review each Directory Listing Report in detail to confirm the accuracy of the data. Correct discrepancies between written order requests and database system. Interpret, verify, analyze and input listings from advertising orders. Input payroll, provided payroll administrative support for employees. Execute directory specific reports to prepare the white pages business section for final printing and shipping to external customers. Conducted training sessions for all new hires on writing service orders via NetMeeting (web-based) and classroom setting. Created learning materials including policy & procedure manuals utilized company wide. Education Bachelor of Science : Network Information & Technology Administration Eastern Michigan University － City , State Network Information & Technology Administration MBA : Management Davenport University － City , State Currently enrolled Skills Critical Thinking Conflict Resolution Leadership Integrity Customer Service Human Resource Training Microsoft Office Suite Volunteer Associations Order of the Eastern Star - Unity Love Miriam #66, Worthy Matron, Secretary, Treasurer. Served in leadership, treasurer, and secretarial roles within the organization. Chaired and co-chaired Fundraising events to support charitable causes. AT&T Community Network - Michigan Chapter, Assistant Programs Director Organized fundraisers to support United Negro College fund program, raised over $2500 to support Annual scholarship funds for local students. Metro Detroit Visitors Bureau - Served in hospitality to assist visitors with guidance and direction, answer any questions pertaining the local area. ",HR " BUSINESS DEVELOPMENT SPECIALIST/BRANCH MANAGER Summary Well-qualified and results-oriented manager with 10 years of experience in positions of increasing responsibility and duties. Top-performer with a track record of consistently meeting or exceeding organizational and customer expectations. Skilled at inspiring and motivating staff to better themselves and others around them. Proven team leader with experience in performance management, HRIS, training and development, and candidate recruitment. Highlights Team leadership Work force management Operations management Employee engagement Procedure development Training and development Experience Business Development Specialist/Branch Manager Apr 2015 to Dec 2015 Company Name － City , State Ensured the branches located in the assigned market area were properly staffed to meet the needs of the customers. Developed necessary procedures and processes to ensure staff operations were efficient and compliant with regulations and internal policies. Trained staff regarding new and updated policies, procedures and systems. Served as a Mortgagebot administrator and trainer for loan staff. Submitted loan and mortgage applications, reviewed credit and income to determine recommendation to assigned underwriter. Reviewed submitted loan and mortgage applications, income documentation, and creditworthiness in order to underwrite applications as appropriate. Cross sold products and services to customers as appropriate. Ensured all staff members were adequately trained both with respect to product knowledge, operational procedures, and selling techniques. Conducted sales training and staff development. Ensured that all reports and necessary information were completed in a timely manner. Conducted regularly scheduled sales, product, and customer service meetings. Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the credit union's information security program. Called on present and prospective customers and businesses within the office's market area. Actively participated in the community in a manner that reflected favorably on Members Choice Financial Credit Union. Directly supervised assigned personnel as follows: Reviewed candidate applications and resumes. Interviewed candidates for open positions. Selected new personnel as appropriate. Made provisions for the proper orientation and training of new personnel. Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter. Submitted employee discipline levels and/or discharge. Reviewed/Approved employee submitted time. Branch Manager II Apr 2013 to Jan 2015 Company Name － City , State Communicated with the District Manager, other Branch Managers, and appropriate staff personnel in order to integrate goals and activities. Managed the Branch in a manner that meets the financial service needs of customers in and around the community. Worked with the District Manager in establishing branch growth, sales, and profit objectives. Provided input and established branch objectives as well as outlined strategic plans to meet branch objectives. Submitted loan applications, reviewed credit and income to determine recommendation to underwriter. Met with customers regarding loan applications; followed-up with necessary documentation for determining the potential acceptance of the application. Ensured the branch was being properly staffed and that the staff was trained to meet customer service needs as well as sales objectives. Made certain that all office operations were performed in accordance with established bank policies and procedures, either directly or through appropriate supervisor, e.g., branch balancing, control of vault cash, etc. Ensured the proper security, maintenance, and cleanliness of the branch; supervised the opening and closing of the building and vault. Took necessary measures for the securing and accounting of negotiable papers. Coordinated with the sales staff to establish specific sales and customer service goals for each sales representative. Ensured all staff members were adequately trained both with respect to product knowledge, operational procedures, and selling techniques. Conducted sales training and staff development. Ensured that all reports and necessary information are completed in a timely manner. Conducted regularly scheduled sales, product, and customer service meetings. Served as an active member of the branch's customer service team. Conducted teller drawer audits, ATM audits, and vault audits, ensured branch cash was kept within recommended levels. Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the bank's information security program. Called on present and prospective customers and businesses within the office's market area. Processed teller transactions as needed. Actively participated in the community in a manner that reflected favorably on U.S. Bank. Directly supervised assigned personnel as follows: Submitted position requisitions into Taleo, reviewed candidate applications and resumes. Interviewed candidates for open positions. Selected new personnel as appropriate. Made provisions for the proper orientation and training of new personnel. Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter. Recommended salary increases; submitted employee discipline levels and/or discharge. Reviewed and approved employee timecards. Relationship Manager II Mar 2007 to Aug 2012 Company Name － City , State Communicated with the District Manager, other Branch Managers, and appropriate staff personnel in order to integrate goals and activities. Managed the Branch in a manner that met the financial service needs of customers in and around the community/region. Worked with the District Manager in establishing branch growth, sales, and profit objectives. Provided input and established branch objectives as well as outlined strategic plans to meet branch objectives. Met with customers regarding loan applications; followed-up with necessary documentation for determining the potential acceptance of the application. Ensured the branch was properly staffed and that the staff was trained to meet customer service needs as well as sales objectives. Made certain that all office operations were performed in accordance with established bank policies and procedures, either directly or through appropriate supervisor, e.g., branch balancing, control of vault cash, etc. Ensured the proper security, maintenance, and cleanliness of the branch; supervised the opening and closing of the building and vault. Took necessary measures for the securing and accounting of negotiable papers. Coordinated with the sales staff to establish specific sales and customer service goals for each sales representative. Ensured all staff members were adequately trained both with respect to product knowledge and selling techniques. Conducted sales training and staff development. Ensured that all reports and necessary information were completed in a timely manner. Conducted regularly scheduled sales, product, and customer service meetings. Served as an active member of the branch's customer service team, coached staff to display outstanding services to internal and external customers. Called on present and prospective customers within the office's market area. Processed teller transactions as needed. Actively participated in the community in a manner that reflected favorably on the credit union. Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the credit union's information security program. Conducted teller drawer audits, ATM audits, and vault audits, ensured branch cash was kept within recommended levels. Directly supervised assigned personnel as follows: Selected new personnel as appropriate, reviewed candidate resumes, interviewed qualified candidates. Made provisions for the proper orientation and training of new personnel. Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter utilizing IPerformease. Recommended salary increases; submitted employee verbal, written, final warnings, and/or discharge. Reviewed and approved employee time and attendance utilizing ADP. Relationship Banker Jun 2005 to Feb 2007 Company Name － City , State Served as an active member of the customer service team. Assisted new and existing clients with accounts. Recommended bank services and products as appropriate. Referred clients to internal partners as appropriate. Opened and assisted other Relationship Bankers in opening complex accounts. Obtained a working knowledge of banking regulations to include Regulation D, Bank Secrecy Act, USA Patriot Act, Regulation CC, Regulation E, and Anti-Money Laundering. Education Bachelors of Science , Psychology 2005 Radford University － City , State Psychology Software Proficiency Lotus Notes Microsoft Office Taleo IPerformease ADP Etime Online Employer Fusion/Wizard Teller Navigator BankPro SharePoint Mortgagebot Symitar Additional Information 2014 Quarter Three - U.S. Bank Pinnacle Award Top Investment Referrer for three years (2009, 2010, & 2012) NMLS Registration 2008-2015 ",BUSINESS-DEVELOPMENT " LANGUAGE ARTS TEACHER Professional Summary To continue working with children, as well as youth where I will be able to utilize all skills in my expertise area (elementary/middle school.) Core Qualifications Ability to communicate, inspire trust and confidence, and motivate children, as well as understand children's educational and emotional needs. Ability to recognize and respond to individual and cultural differences in children and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Computer skills (WordPerfect, Microsoft Word, and PowerPoint) and Leadership skills Experience Language Arts Teacher August 2007 to Current Company Name - City , State Co-Advisor Team Leader August 1995 to May 2007 Company Name - City , State Tutor Sixth & Seventh grade students that tested basic or below basic in Language Arts. Work with students from varied ethnic, racial, and religious backgrounds. Administrator for the standardized Augmented Benchmark Test. Maintain accountability of students safety and whereabouts during hours of operations. Teach Language Arts daily to sixth grade students. Perform interventions for Benchmark and SAT10 standardized tests to help children become proficient in Language Arts. Assess students reading and comprehensive skills through group discussion, testing, and oral and writing responses. Allowed students to use the computer for individual research projects and to gather information. Continue to take technology courses to update/advance my computer skills so I can instruct and use the latest technology in the classroom. Prepare lesson plans on the computer. Attends on-going staff development at Southeast Middle School throughout the school year. Attends on-going staff development for the Pine Bluff School District. Planned, evaluated, and assigned lessons; prepared, administered, and graded tests; listened to oral presentations; and maintained classroom discipline. Graded papers, prepared report cards, and met with parents and school staff to discuss a student's academic progress or personal problems. Observed and evaluated student's performance and potential and increasingly use various assessment methods. Encouraged collaboration in solving problems by having students work in groups to discuss and solve problems together. Administered tests and assessments. Pine Bluff School District, Pine Bluff, Arkansas - Elementary Teacher/ Teach Mathematics, Language, Spelling, Reading, Social Studies, Arkansas History, Health, and Science. Certified Teacher August 1988 to May 1995 Company Name - City , State Played an important role in fostering the intellectual and social development of children during their formative years. Tutored fifth grade students that tested basic or below basic in Math and Language Arts. Work with students from varied ethnic, racial, and religious backgrounds. Leader of the Fifth grade team. Taught using classroom presentations and individual instruction to help students learn and apply concepts in subjects such as mathematics, science, social studies, spelling, language arts, Arkansas history, and health. Planned, evaluated, and assigned lessons; prepared, administered, and graded tests; listened to oral presentations; and maintained classroom discipline. Graded papers, prepared report cards, and met with parents and school staff to discuss a student's academic progress or personal problems. Observed and evaluated student's performance and potential and increasingly use various assessment methods. Used a ""hands-on"" approach that uses ""props"" or ""manipulative's"" to help children understand abstract concepts, solve problems, and develop critical thought processes. Encouraged collaboration in solving problems by having students work in groups to discuss and solve problems together. Prepared lesson plans. Administered test and assessments. Supervised students on playground duty, indoor and outdoor activities. Supervised students on field trips and other special events. Maintained control and accounted for whereabouts and safety of students. Helped prepare, arrange and maintain indoor and outdoor activities including but not limited to ""Fun Day."" Working Parents Child Care Center, Pine Bluff, Arkansas - Teacher of four year old children. Played a vital role in the development of children. Introduced children to mathematics, language, science, and social studies. Used games, music, artwork, films, books, computers, and other tools to teach basic skills. Capitalized on children's play to further language and vocabulary development (using storytelling, rhyming games, and acting games), improved social skills (having the children work together to build a neighborhood in a sandbox), and introduced scientific and mathematical concepts (showing the children how to balance and count blocks when building a bridge or how to mix colors when painting.) Used a less-structured approach, including small-group lessons, one-on-one instructions, and learning through creative activities such as art, dance, and music. Introduced letter recognition, phonics, numbers, and awareness of nature and science. Established a working relationship with the children and their parents. Education M.A : Elementary Education , May 2005 University of Arkansas at Pine Bluff - City , State , USA Elementary Education B.A : Elementary Education , May 1995 University of Arkansas at Pine Bluff - City , State , USA Elementary Education Professional Affiliations PBEA (Pine Bluff Education Association) and AEA (Arkansas Education Association) Personal Information Elementary and Middle School Teacher: ability to communicate, inspire trust and confidence, and motivate students, as well as understand students' educational and emotional needs. Have the ability to recognize and respond to individual and cultural differences in students and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Certified as a Pathwise Mentor Teacher Skills academic, approach, Arts, art, balance, basic, oral, special events, instruction, Leadership, Math, Mathematics, PowerPoint, Microsoft Word, Organizational Skills, painting, presentations, processes, progress, Reading, research, safety, SAT, scientific, staff development, structured, Teacher, WordPerfect Additional Information Elementary and Middle School Teacher: ability to communicate, inspire trust and confidence, and motivate students, as well as understand students' educational and emotional needs. Have the ability to recognize and respond to individual and cultural differences in students and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Certified as a Pathwise Mentor Teacher ",ARTS " NATIONAL MARINE FISHERIES SERVICE NMFS SPECIES OBSERVER Objective Looking for employment in an Environmental Engineering position that will help further my career while bringing my experience and education to the company as well. Summary A result driven, diligent and highly accomplished professional with curiosity and creativity about the environment possessing over 12 years experiences in Environmental Science, develop solutions to resolve environmental problems; taken part in water pollution control, water recycling, biological waste disposal, and public health issues; participated in the design of aquaculture wastewater treatment systems; experienced in laboratory operations and safety procedures. Education Ph.D : Soil, Water and Environmental Science 2014 University of Arizona City , State , USA Soil, Water and Environmental Science MSc : Soil, Water and Environmental Science 2014 University of Arizona City , State , USA. Soil, Water and Environmental Science Diploma : Management 2006 University of London City , State , UK Management BSc. : Agriculture 2002 University of Guyana City , State , Guyana Select One City , State GPA: Graduate Student Travel Award Institute of the Environment, 2013 Professional Experience National Marine Fisheries Service NMFS Species Observer 07/2015 to Current Company Name City , State Monitor for sturgeons (Atlantic and Shortnose) and other endangered species found within the dredging area of the $3.1 Billion New NY Bridge Project; Monitor dredging, decanting and offloading operations of dredge materials for sturgeons and other endangered species; Collect and record biological data (length, weight, DNA samples); Collect and process fish specimens for necropsy; Communicate observations and finding to New York State Thruway Authority (NYSTA), New York State Department of Environmental Conservation (NYSDEC) and others when on site. Environmental Research Assistant 01/2011 to 06/2014 Company Name City , State Performed laboratory analysis of water for physical and chemical parameters such as algae, temperature, conductivity, pH, salinity, dissolved oxygen, nitrite, nitrates and turbidity; Directed the Western Regional Aquaculture Center commercial farm tilapia feed trials, prepared reports and present research findings; Collected biological samples and conducted proximate analysis (protein, lipid, moisture and energy) on fish tissue and feed samples; Acted as a liaison between the UA Food Products and Safety laboratories, Montana State University and US Fish and Wildlife Service, Bozeman Fish Technology Center; Prepared reagents and media for use in the Laboratory; Oversaw strict adherence to safety policies and procedures during testing; Managed the daily operations of the ERL Aquaculture Greenhouse. Senior Fisheries Officer 01/2007 to 01/2011 Company Name City , State Conduct environmental assessment of aquaculture facilities; Prepared technical reports detailing findings and recommendations from assessments; Identified and solved environmental problems arising from aquaculture facilities affecting the safety of water and land; Controlled water pollution and handled solid waste management; Removed impurities and harmful discharge from the water; Developed techniques for water recycling; Conduct extension services and monitored over 40 aquaculture farms to reduce environmental impacts of aquaculture; Managed the National Aquaculture, Fish Hatchery and Laboratory: Performed laboratory analysis of water for physical and chemical parameters such as algae, temperature, conductivity, pH, nitrite, nitrates, salinity, dissolved oxygen, and turbidity for this and other aquaculture facilities. Fisheries Officer 01/2002 to 01/2007 Company Name City , State Revamped the data collection program which led to the reduction of data gaps within the months and years; Examined and quantified the composition of fish species caught, discarded, and retained on commercial fishing vessels; Collected and analyzed biological and socio-economic data among others on Guyana's commercial marine species such as Southern Redsnapper ( Lutjanus purpureus ), Seatrout ( Cynoscion virescens ) and Bangamary ( Macrodon ancylodon ) using models as specified by CRFM; Wrote scientific reports and presented the findings of data analyzed to various stakeholders. Award University of Arizona - Graduate Student Travel Award Institute of Environment, 2013 Skills and Expertise Water Quality Testing, Wastewater Treatment Systems, 10 Hour OSHA Hazard Recognition Training for the Construction Industry, Microsoft Office and Microsoft Excel. ",AGRICULTURE " BUDGET ANALYST/RESEARCH ADMINISTRATOR Core Qualifications ADDITIONAL SKILLS Proficient in Microsoft Office 2010 and 2013 including Excel, PowerPoint, Word, Access, Outlook, SharePoint 2010 and 2013 Business Intelligence Systems Knowledge of Federal Acquisition Regulations (FAR) and Cost Accounting Standards (CAS) Outstanding verbal and written communication skills Highly analytical, critical thinking and problem solving skills, goal oriented Ability to work in teams, flexible work hours, ability to travel Accomplishments Toyota Research Institute of North America - Employee of the Year Tarrant County College - Dean's List for 3 semesters Outstanding verbal and written communication skills DynCorp International - two SPOT awards for project performance Experience January 2009 to Current Company Name ◦ Proficient in development of cost schedules and estimates ◦ Responsible for schedule management and baseline changes ◦ Develop Basis of Estimates (BOE) for all cost types on new work ◦ Accountable for analyzing historical data and applying analytic techniques to forecast overall resources required ◦ Create FAR Compliant Project Estimates for Change Orders for LOGCAP IV in Afghanistan, Kuwait and Udairi Task Orders ◦ Analyze incurred cost data for revised estimates for USG negotiations ◦ Participate in negotiations with USG ◦ Evaluate, prepare and provide responses on RFIs for proposals and estimates ◦ Ability to prepare estimate documentation packages for USG audit/negotiations ◦ Real-time analysis and process improvement of internal document control processes ◦ Implemented and maintained reports for senior leadership ◦ Streamlined creation, modification and publication of administrative policies ◦ Ensure departmental estimate records are complete and FAR compliant ◦ Provide technical guidance to ensure a transfer of knowledge ◦ Streamlined older processes and procedures to reduce full time equivalence (FTEs) v.13 System Administrator (Oracle Database) ◦ Customization of database to fulfill project requirements ◦ Ad hoc reporting using Infomaker 10.5 for various departments ◦ Develop, implemented and maintained PCM user groups and security rights ◦ Developed and implemented training process for new hires and database migration tailored to individual end user groups ◦ Developed report designed to analyze and monitor day to day contractual directions from customer ◦ Validated manufacturer specifications on equipment and materials ◦ Utilized FedLog and WebFLIS for parts research ◦ Performed pricing and cost savings analysis for each part record ◦ Database and records management ◦ Developed and implemented training plan for new employees Budget Analyst/Research Administrator January 2007 to January 2009 Company Name ◦ Active in project contract negotiation as well as management ◦ Managed a $20M annual research budget ◦ Analyzed required labor, material and equipment resources ◦ Ability to prepare estimates for multiple research projects ◦ Developed and maintained annual, capital & strategic long term budgets supporting 3 departments and 12 research teams ◦ Developed SOPs for internal project tracking processes ◦ Tracked status of 200+ research projects from proposal to completion ◦ Streamlined monthly, quarterly and annual progress reports and milestones to Toyota Motor Company through database and secure blackboard system ◦ Created database to produce monthly, quarterly and annual progress and budget reports and transmit directly to TMC through secure blackboard system ◦ Developed databases for tool room inventory control and digital reference library Consultant January 2005 to January 2007 Marketing & Finance ◦ Contracted to develop curricula for an education provider for participating primary and secondary schools nationwide. ◦ Developed a client tracking database for local architectural firm. ◦ Created and maintained financial software and client records for PM-Group, a financial services provider. ◦ Created marketing collateral for small businesses and independent consultants ◦ Developed marketing and advertising campaign for graphics company. ◦ Provided marketing consultation for a clinical trials research organization. Public Relations and Marketing Manager January 2002 to January 2005 Company Name ◦ Compiled sales reports on a monthly, quarterly and annual basis ◦ Designed marketing and sales business systems which resulted in a sales increase of 125% ◦ Designed and administered sales and inventory database for product and sales analysis ◦ Project lead for development of virtual training center for transportation safety ◦ Created advertising collateral for publication Education MBA : 2006 University of Phoenix MBA, University of Phoenix,2006 - 3.2 GPA BS : Business Management University of Phoenix BS, Business Management, University of Phoenix - 3.6 GPA Certifications PMP CAS Skills Database, Basis, Inventory, Advertising, Marketing, Training, Document Control, Accountable For, Audit, Change Orders, Documentation, Pmo, Process Improvement, Proposals, Real-time, And Marketing, And Sales, Increase, Product Sales, Public Relations, Sales, Sales Analysis, Sales And, Sales Increase, Sales Reports, Transportation Safety, Virtual Learning, Virtual Training, Budget, Budgets, Contract Negotiation, Databases, Inventory Control, Progress, Sops, Tool Room, Clinical Trials, Finance, Financial Services, Marketing Collateral, Infomaker, New Hires, Oracle, Pcm, Security, Cost Savings Analysis, Pricing, Records Management, Access, Accounting, Audits, Business Intelligence, Cost Accounting, Evms, Excel, Federal Acquisition, Federal Acquisition Regulations, Government Contract, Microsoft Access, Microsoft Office, Microsoft Office 2010, Microsoft Sharepoint, Ms Access, Ms Office, Office 2010, Outlook, Pmp, Powerpoint, Problem Solving, Scheduling, Share Point, Sharepoint, Six Sigma, Six-sigma, Word, Mba, Business Management ",PUBLIC-RELATIONS " Rachael Lobdell Summary . Compassionate Senior Outreach Advocate with 13 + years of experience working in public and private agencies to upgrade health and dignity within vulnerable populations. Creativeand adaptable leader dedicated to doing whatever necessary to meet client needs, including customizing established programs. Self-motivated and deeply engaged with client and supporter communities. Skills Confidential data protection Data entry Scheduling clients for evaluations for Managed Long Term Care Intake and Submission of Medicaid applications for clients Intake and submission of Pool Trust for Long Term Care clients Excellent Communication skills Excellent Typing skills Catering and Party planning Activity planning 20 years experience working with Seniors and Disabled and advocating for there needs Client interaction Reliable and trustworthy Patient interviewing skills Telephone etiquette Application assessment Friendly, positive attitude Decision-making Team management Recordkeeping and data input Program understanding and advisement Data management Online research Data collection Experience Company Name City , State Healthcare Senior Outreach Specialist 04/2014 to Current Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies. Counseled prospective applicants on admissions process and opportunities by explaining documentation and timeframes. Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care. Assisted customers by phone, including scheduling appointments and treatments. Explained eligibility details and affordability options to patients with kindness and respect. Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services. Conversed with people from different cultures daily, providing high level of respect and patience with each interaction. Processed benefits applications, including documents for food stamps and medical assistance. Conducted interviews with applicants, explaining benefits process and which programs were available. Collected necessary data to complete and submit Medicaid applications and Pool Trust. Recognized by management for providing exceptional customer service. Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork. Helped patients understand care, coverage and payment responsibilities and rights. Provided knowledgeable and compassionate service in response to all types of patient questions and concerns. Gathered and analyzed patient information to determine special program eligibility. Demonstrated leadership by making improvements to work processes and helping to train others. Performed site evaluations, customer surveys and team audits. Kept team on track by assigning and supervising their activities and giving constructive feedback. Helped clients stay happy and healthy by providing mental and emotional support. Improved patient outlook and daily living through compassionate care. Organized games and other activities to engage clients and offer mental stimulation. Company Name City , State Administrator 08/2008 to 04/2014 Developed and implemented policies and procedures for Licensed Home care Agency Audited Patient Charts Hired Employees Met with Physicians and State workers on a Quarterly basis For QA meetings. Organized activities to reward employees and motivate performance improvements. Facilitated communication between departments, management and customers to resolve issues and achieve performance targets. Handled all billing and payroll for clients and employees Scheduled Home Health Aides to Patients Established successful program by creating master schedules and overseeing staff professional development. Grew revenue by developing key programs focused on promoting business. Medicaid billing Medicaid Exemption code Experience Meeting with clients and families to Identify their needs and goals. Assisted with development of regulatory compliance systems. Planned, coordinated and controlled daily operations of sales, financial management and human resources. Maintained work safety and followed established operating procedures and practices. Education and Training High School Diploma 06/1985 Northville High , City Some College (No Degree) : Business Administration FMCC , City ",HEALTHCARE " FINANCE MANAGER FINANCE MANAGER Executive Profile Financial Manager focused on fostering trust and cultivating partnerships based on accountability and transparency.  Analytical CPA skilled in financial and managerial accounting practices and procedures. Skill Highlights Public and private accounting Income statement certified audits Knowledge of GAAP guidelines Contract negotiation Forward-thinking mindset Strong initiative Resourcefulness Core Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting, and forecasting. Reduced office expenses by finding smarter solutions for vendors, suppliers, and services. Professional Experience January 2012 to January 2012 Finance Manager Finance Manager OPG GroupOhioHealth is a nationally recognized healthcare system of 21,000 associates, physicians andvolunteers, 17 hospitals, 20 health and surgery centers, home-health providers, medical equipmentand health service suppliers throughout a 41 county area. Facilitated monthly financial reporting and prepared monthly GAAP financial statements for two physician enterprises. Led the modeling, planning and execution of all financial processes. Analyzed complex regulation and policy documents that directly impacted budgetary and financial matters. Created detailed financial models and analytical tools to facilitate variance analysis. Collaborated extensively with auditors during preliminary and year-end audit processes. Prepared Form 990 IRS return and Ohio State unclaimed funds reporting. Developed and implemented efficient accounting, financial and operational systems for OhioHealth Marion Area Physicians LLC and Healthworks LLC physician enterprises. Process improvement and re-engineering of accounting procedures for net patient revenue accruals derived from EPIC electronic health records system; the physician practices business segments' implemented the first go-live system wide. Committee Chair for the Business Development and Acquisitions and the Training Policies and procedures Committees. Develop and implement the OhioHealth Physician Group's virtual electronic On-Boarding Training Tool. January 2003 to January 2004 State Supervising Auditor PWC is a multinational professional service firm with offices in 776 cities and employs over180,000 people.Delivered quality service to top tier clients within the PWC Assurance and Business AdvisoryServices (ABAS) practice; this included supervising annual and financial risk assessment,planning, and analytical procedures.Assignments included large, high profile companies including the following: higher education(Columbia University), charities, foundations, social services organizations, with asset valueranging from $4,000,000,000 to $15,000,000,000.Key responsibilities included a development of risk assessments and audit plans, supervisedengagements and staff of 3-5 direct reports Fostered relationships with clients January 1999 toLoeb & TroperJanuary 2003New York Supervising Senior AuditorLoeb & Troper is a top 20 regional firm that specializes in audit, tax and consulting needs of healthcare, not-for-profit and special needs organizations. Prepare consolidated financial statements and corresponding footnotes for NonprofitHealthcare industries.Supervised preparation of financial statement for: GAS (yellow-book), pension, OMB CircularA-133 compliance, and cost report, client size range from small ($1,000,000) to large($4,000,000,000) social services and health care organizationsCultivated management skills, including the ability to work with executive leadership team,developed staff (2-4 direct reports per project) managed (8-10) annual engagements frombudgets to billing, to completion, nurture client/firm relationships Develop audit findings andrecommendations regarding, internal control, and compliance regulations.Researched state and local IRS- related issues and accounting FASB, not-for-profit and health care industry reporting; and disclose requirementsConverted audit work papers into electronic worksheets which lead to firm-wide usewith 30% reduction in audit documentation.Participate in the campus recruitment program; interviewed candidates for entry-levelpositions. Company Name City , State Internal Auditor Planned and executed operational audits of various business units using risk-based audit methodology. Assist with the system development education and roll out Business Associate Agreement Policy.Develop recommendations for improvement and present reports to management; perform follow-up review on the status of implementation of recommendations: maintain workingrelationships with all levels of management across the organization.Tested the design and effectiveness of internal controls by completing walk-throughs ofcomplex business processes.Analyzed patient revenue and account receivable control procedures; including AR reservemodeling process and the calculation of net patient revenue.Recruited, retained and developed staff. January 2006 toNew 42nd Street Inc.January 2012. Financial Controller The New 42nd Street, Inc. is the organization created by the city and the State of New York that oversees the redevelopment of seven historic theaters on 42nd Street with an annual operating budget of 13,000,000. The organization operates two of the seven theaters itself; The Victory Theater and Duke on 42nd Street Facilitated financial reporting and stewardship over this entertainment/real- estate organization's assets ($50,000,000) Managed accounting operations, accounting close, account reporting and reconciliations.Prepared organization's GAAP financial statements and Prepared financial andregulatory reports required by GAAP, laws, regulations or boards of directors Managed yearly financial audit process and relations with external auditor and served as backup for VP of Finance with human resources and benefits administration Managed a staff of three management, weekly deposits, payroll, AR, AP, inventory, credit card reconciliation, bank reconciliations, other balance sheet reconciliations, budget support, quarter end close process, and IRS compliance.Planned, organized and directed the day-to-day finance department and quarterly and annual reporting process for government grants, and city contract compliance reporting.Enforced internal controls over general ledger processing and IRS compliance, andadvanced comprehensive written accounting procedures.Directly supervised finance staff of three direct reports including selection, training, andcoaching, responsible for performance evaluation, promotions, and disciplinary actions.Mentored and coached finance apprentices as a part of organization-wide apprenticesprogram. Worked with management to document and offset unexpected expense and varified and identified opportunities to enhance interdepartmental communication Served as project manager for the accounting system (Financial Edge) conversion, and streamlined the quarter closing process- to improve efficiency and effectiveness for allfinancial reporting requirements.Designed and worked with IT to develop general ledger interface with the general ledger(Financial Edge) during the company-wide system conversion and implementation of theTessitura Enterprise ticketing (patron information system.Served as project manager for payroll integration resulting in increased accuracy andaccountability within the processing workflow. As a result, processing time decreased by 50%. January 2004 toColumbia UniversityJanuary 2006New York Internal AuditorColumbia University is a private Ivy League research university with ($13,000,000,000) in assets andover 31,922 employees. Evaluated and contributed to the plan for improved risk management, control, and governanceprocesses within Columbia University.Performed complex operational and financial audits to ensure compliance with legalrequirements and consistency with strategic plans Specialized in NCAA and Ivy Leaguecompliance audit, and fraud investigations: coordinated with Public Safety, General Counsel,and Human Resources.Assisted management with establishing standard operating procedures, as well assetting up adequate governance processes that effectively preserve values, set goals, monitoractivity and performance, and define measures of accountability.Coordinated audit projects with external auditors, PricewaterhouseCoopers.Lead meetings with key finance executives and audit team. Education Keller Graduate School of ManagementBusiness Administration MBABusiness Administration Queens College, City University of New YorkAccounting B.AAccounting Certified Public Accountant (New York) License Chartered Global Management AccountantAmerican Institute of Certified Public Accountant 1 Skills accounting, Accountant, accounting system, accruals, Acquisitions, go-live, AP, AR, backup, balance sheet, bank reconciliations, benefits administration, billing, book, budgeting, budgets, budget, Business Development, business processes, cash management, closing, coaching, compliance audits, compliance audit, compliance reporting, consulting, conversion, Certified Public Accountant 1, Certified Public Accountant, credit, client, clients, documentation, Edge, electronic health records, external auditor, Finance, Financial, financial analysis, financial audits, financial audit, financial reporting, financial reporting requirements, Financial Statements, preparation of financial statement, funds, general ledger, government, grants, health care industry, home-health, HRIS, Human Resources, Internal Auditor, inventory, leadership, legal, Director, management skills, meetings, Excel, office, Microsoft Word, Modeling, Enterprise, payroll, payroll processing, Policies, presenting, processes, Process improvement, profit, Public Safety, quality, real-estate, recruitment, re-engineering, reporting, research, risk assessment, risk management, social services, strategic plans, Supervising, surgery, tax, variance analysis, workflow, written, year-end ",FINANCE " DIGITAL MARKETING DIRECTOR Summary With a background in Marketing and Event production, I extend my passion for exploiting new ways to enhance communication and networking actions to manage business processes more effectively, and engaging in active dialogues with global clients. International Marketing development and Event production is my preference for hiring. While working in a multi cultural environments, I believe diversity has a great impact on a company's growth and success. I am interested in joining a company where I can contribute in a variety of ways leveraging my background within innovation tech, entrepreneurship funding as well as my first-hand experiences working producing events for the benefit of networking. The degree was designed to give a broad knowledge of the functional areas of a company, and their interconnection, while also allowing for specialization in a particular area. Experienced a variety of ""core subjects and allowing me to specialize in administration as the selective specific academic area. The degree also developed my practical managerial skills, communication skills and business decision-making capability. Excelled in classes with practical experience, in the form of case projects, presentations, industrial visits, and interaction with experts from the industry. Volunteer work( events) Ambassador for a Danish networking event called DABGO. Its a Danish networking group focused on all the sharing the social aspects of life and the business functionalities. Local can connect and network once a month. The group attracted Silicon Valley residents with the average of 30 participants. This event takes place in 30 countries worldwide, on the exact same day, yet once a year I produced the overall event far all our 200 ambassadors. Highlights Excellent Microsoft Office skills, QuickBooks, Navision, Rejs Ud (Danish government software), basic HTML, Keynote, CSS suite, Coding and Web design Experience Digital Marketing Director January 2014 to January 2015 Company Name event software) and Danish American Chamber of Commerce Northern CA (Non-profit Implementing new communications strategies web analytics for their Event software Reconstructed Web-site content, SEO & SEM* optimization with Social media integration between Facebook / Linkedin / Twitter using metrics and analytics. Developed and designed Media presentations such as PowerPoint, and pitching VCs Product development Production partner and promotional events in collaboration with our partner Salesforce( Dreamforce). Structured Sales Processes focused on Lead gen and Enterprise companies Increased web traffic Executed new social media and viral markets to extend the old markets and capture new and untapped markets. Marketing and Event planner for Danish American Chamber of Northern California events, attracting 80-100 attendees. Program Office Manager January 2013 to January 2014 Company Name Provided a number of strategic and tactical assistance for Danish high Tech companies, affiliated investor meetings, strategic partnerships, marketing communications, support and networking events affiliated with Silicon Valley companies. In addition to strategic network planning. I provided the following functions: Collaborated and supported SCALEit.US projects for Danish startups seeking funding and expansion opportunities in Silicon Valley, finding clients and leads. Supported budgets, logistics and produced events for the international programs. Delivered clients and leads for consultants while expanding our communications networks through international VC events Developed logistic program planning for VC meetings for delegations visiting Silicon Valley. While budgeting with international currencies. Responsible representative for Danish virtual incubators( in Denmark) as well as in house incubators at the center. Maintaining office flow, daily support to the directors while representing our services. Human Resource functions; establishing processes for recruiting, office development and programs for staff growth Focused project marketing communications, social media promotions and Web based content, with reports updates and essential leads for new clients. Aliquam dapibus. Consulate Officer January 2013 to January 2014 Company Name Danish representative authority on the East coast for Danish passports, Visas and legal immigration issues on behalf of 400 Danish citizens Communicating with US authorities, background checks and PET investigation research. Government of Foreign Affairs of Denmark. Project development of Workers group for Dual citizenship in Denmark, creating awareness, Social media communication, helped reestablishing Danish law reclaiming lost citizenship for Danes abroad Assisted and supported the Danish founded SCALEit.US startup program with event planning in collaboration with the Swedish Innovation Center, Norway House , Silicon Vikings while handling the budget. Translator & Product Tester, Apple HQ. January 2010 to January 2012 Lead Danish Translation support, testing software on various platforms for product release. Worked with Worldserver, Z-pro and iCloud onsite HQ and offsite. Supported projects feedback and communication, meeting Lead Danish Translation support, testing software on various platforms for new product releases. Reviewed of highly technical content, ensuring internal linguistic standards are met. Education MBA : Social Innovation San Francisco State University Social Innovation Still in progress: Educational goal is to focus on the processes of innovation, collaboration management and design thinking to address social problems and opportunities. Become tomorrows facilitator for International entrepreneurs. Project Management, UC Berkeley 2014-2015 Innovation Project Management Dealing with Projects a wide variety of fields including high tech, marketing, information technology, international trade, life science industries, government and Innovation. Focusing on a highly qualified extensive projects with develop hands-on problem-solving techniques, keeping budget and time management as key factors. BFA : Photography , 1 2008 BFA Photography Minor HR, San Francisco State University Photography a minor in Human Resources. Extensive philosophy classes studying human behavior. Core creative arts classes with studies in social media and small business startups development and entrepreneurship. BA : Business Administration , 1 1998 Copenhagen Business school Business Administration Skills Apple, arts, budgeting, budgets, budget, CA, content, CSS, clients, Danish, Product development, event planning, Event planner, focus, Government, basic HTML, Human Resource, Human Resources, information technology, Innovation, law, legal, logistics, marketing, marketing communications, meetings, Microsoft Office, office, PowerPoint, Navision, Enterprise, network, networking, networks, optimization, philosophy, presentations, problem-solving, Processes, profit, program planning, Coding, progress, Project development, Project Management, QuickBooks, recruiting, research, Sales, strategic, Structured, Swedish, time management, Translation, Translator, VC, Web-site content, Web design ",DIGITAL-MEDIA " AIR FREIGHT AGENT Summary Air Freight Agent emphasizing quality customer service and air-cargo services. Hardworking and willing to work a flexible schedule, including weekends and holidays. Highlights Safety-oriented Team player Skilled multi-tasker Safety checks Organized Security checks Staff training and development Accomplishments Increased airline revenue from all known shipper for all outbound and inbound freights and Indirect Air Courier customers. Experience 08/2014 to 03/2016 Air Freight Agent Company Name - City , State Accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. 04/2005 to 07/2010 Cargo Agent Company Name - City , State My responsibilities include: Tendering, accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. 08/2003 to 04/2005 Cargo Agent Company Name - City , State My responsibilities include: Tendering, Accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. Education 1987 AS : Liberal Arts & Business College of Micronesia - City , State Liberal Arts & Business Skills customer service, delivery, documentation, Inspecting, coding, scanner, shipping ",AVIATION " SALES ASSOCIATE Experience 08/2014 to Current Sales Associate Company Name － City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. 09/2013 to 07/2014 Production Intern Company Name － City , State Developed and maintained overall production schedules. Arranged rehearsal space, audition space, production meetings. Identified and obtained property requirements for the production based on set design and production script. Worked with production cast to encourage positive performance results. 07/2012 to 08/2012 Fashion Intern Company Name － City , State Use traditional or digital cameras, along with a variety of equipment such as tripods, filters, and flash attachments. Scan photographs into computers for editing, storage, and electronic transmission. Work closely with photographers, fashion coordinators, directors, producers, stylists, make-up artists, other models, and clients to produce the desired looks, and to finish photo shoots on schedule. Visit textile showrooms to keep up-to-date on the latest fabrics. 09/2011 to 02/2012 Museum Intern Company Name － City , State Describe tour points of interest to group members, and respond to questions. Provide directions and other pertinent information to visitors. Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan. appropriate expeditions, instruction, and commentary. Education Dec 2016 Associates Borough of Manhattan Community College － City , State Jun 2013 High School Diploma Talent Unlimited High School － City , State Skills photo, credit, clients, customer service, digital cameras, editing, fashion, flash, instruction, Inventory, meetings, policies, Research, sales, set design, script, transmission ",SALES " PERSONAL ASSISTANT/INTERN TO DEPUTY MINISTER OF CONSTRUCTION AND HOUSING- SIERRA, E. A. Summary Executive administrative support professional offering versatile office management, planning and research skills. Committed to quality performance, cognitive thinking and management of organizational goals. Seeking a position of Development or Executive Assistant where my skills in identifying project strategies and locations are utilized for mutual growth and success. Particularly wish to apply my extensive research skills and customer service experience in a dynamic real estate setting. Highlights Strong interpersonal and communication skills Articulate and well-spoken Professional and mature Meticulous attention to detail Results-oriented Russian (fluent) Spanish (advanced reading & writing) Advanced MS Office Suite knowledge Time management Database management Conference planning Travel administration Business correspondence Executive presentation development Employee training development Accomplishments Awarded a bonus in recognition of managing the addition of more than 50 staff members. Planned corporate meetings, lunches and special events for groups of 50+ employees. Supported Deputy Minister (Russian Federation) through personal document management, calendar organization and collateral preparation for meetings with government officials. Helped manage and coordinate installation of a roadway and parking lot project within an entire commercial development. Wrote and produced a series of 10 audio and print stories for ""PRISM"" radio broadcast investigating economic development trends in the Washington, D.C. Metropolitan area (INTL TV, Services, Inc.) Earned ""Dean's List"" between 2012 and 2014. Experience Company Name City , State Personal Assistant/Intern to Deputy Minister of Construction and Housing- Sierra, E. A. 10/2014 to 12/2014 Organized files, developed spreadsheets and reports. Managed the day-to-day calendar for the DM. Created and maintained spreadsheets using advanced Excel functions and calculations to develop budget reports and lists. Created PowerPoint presentations used for local construction projects. Handled some media and public relations inquiries. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned travel arrangements for 10 executives and government officials. Researching and analyzed current economic trends for urban mixed-use development. Company Name City , State Executive Assistant to Director of Operations & CEO 05/2011 to 06/2014 Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. Created expense reports, budgets and filing systems. Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings. Processed travel expenses and reimbursements. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Supported the human resources department in the annual employee review process to manage performance merit increases. Directed administrative functions for the directors, principals, consultants and key managers. Translated and edited Russian and Spanish news media into English. Frequently used word processing, spreadsheet, database and presentation software. Company Name City , State Teacher Assistant 01/2006 to 06/2006 Developed and taught Spanish language lessons to promote student interest on teacher's behalf. Fostered meaningful relationships among students through team-work community service projects. Collaborated with a team of faculty to develop after-school Spanish tutorial programs. CompanyName City , State Loan Officer Intern 01/2005 to 12/2005 Compiled database of loan applicants' credit histories, corporate financial statements and other financial information. Developed and maintained relationships with local real estate agents. Learned to originate, review, process, close and administer customer loan proposals. Maintained strict confidentiality of bank records and client information. Reviewed and edited loan agreements to ensure accuracy. Education Master of Arts : Economics & Community Development 2015 Pennsylvania State University , City , State GPA: 4.0 Bachelor of Arts : International Relations; Spanish Language 2008 George Mason University , City , State GPA: 3.2 Skills People skills; Interpersonal and communication, client/employee/student relations, customer service, team building, cultural diversity experience and advanced problem-solving. Office Administration; MS Office Suite, database management, filing, financial statements/transactions, basic HR procedures, C-Level management, presentations, proposals, real estate knowledge, report writing, market research, translation, spreadsheet, employee training, travel arrangements, typing speed 60 WPM, word processing and editing ",CONSTRUCTION " MAINTENANCE MECHANIC Summary I am a graduate with an Associate of Applied Science in Power-plant & Airframe Technology and with an FAA A&P license with experience in troubleshooting, repairing and maintaining aircraft engines and systems as well as repairing and rebuilding aircraft structures and functional components. I'm currently working as a maintenance mechanic with Fairmount Santrol, with experience in splicing belts, rebuilding pumps, changing motors, bearing and gearboxes. Detail-oriented and very efficient, I am seeking a position with a company that fully utilizes my experience and abilities. Skill Areas Maintenance Inspections Repairs Troubleshooting Work Experience Maintenance Mechanic 12/2017 to Current Company Name City , State Preventative maintenance, maintenance, inspections, and repairs, troubleshooting A&P Mechanic 06/2017 to 12/2017 Company Name City , State Aircraft Maintenance, preventative maintenance, inspection and repair, troubleshooting. Carpenter 11/2016 to 06/2017 Company Name City , State Construct and repair wooden objects and structures. OSR/ Cart Attendant 04/2015 to 08/2015 Company Name City , State Provided excellent customer service to over hundreds patrons daily to ensure return customer base remained solid. Education Associate of Applied Science : Airframe & Power-plant Technology 2016 Hallmark University City , State Certifications FAA Airframe & Power-plant License ",AVIATION " CORPORATE ACCOUNTANT Summary Over 15 years of increasingly responsible experience in general accounting, budgeting and reporting, fixed asset management, project management, payroll and income tax preparation, and database administration. Eager to acquire a position in a prestigious organization, where I actively participate in their enhancement and my education, professional experience, and skills become a positive feature to the company. Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Highlights *SPC4 -B Co. 192nd Support Battalion (76P10) - Logistics experience 1989-1992 *Acquaintance on SAGE, BANNER Financial, Infoview, SAP R3, SAP Business 1, FAS 500, QuickBooks, Labor Trak, Ceridian, Paychex and ADP payroll systems, MAPICS (SyteLine-manufacturing), Vertex (taxes), Outlook, Word, Excel, Power Point, Lync and Pro-series software. Analytical reasoning Account reconciliation expert Budget forecasting expertise General ledger accounting *ISO9001 QMM Auditor, Crosby Certify and knowledge of the full spectrum leadership imperatives skills Accomplishments ERP Implementations ADP (Payroll) SAGE FAS (Fixed Assets) Syteline (Manufacturing Experience Corporate Accountant Jan 2011 to Jun 2015 Company Name － City , State Implemented fixed assets internal controls create depreciation schedules, files, and monitor capital expenditures to ensure all projects are completed within budget and in the time frame stipulated. Accountable for fixed assets capitalization, depreciation and amortization. Fixed assets software implementation - Project Lead, research software companies, compare and contrast the different options that was suitable to company's needs. Payroll-HRO module implementation support, set up conferences calls, prepared implementation presentation; training, prepared written progress reports to management Create process and procedures for various aspect of accounting aligned to company guidelines. Responsible to analyze general ledger accounts to ensure financial statements are accurate and reliable. Review P & L accounts and compare current to prior year and calculate % of over or under budget for decision making. Reconcile balance sheets account and ensure adjustments are properly posted. Reduced closing time for monthly and quarterly close by 35% by implementing new consolidation procedures.Restructured and analyzed software deficiencies to improve budget reporting.Aligned all financial activity with the regulations of the GAAP.Revised and streamlined inefficient work procedures with automation software. Senior Accountant/Analyst Jan 2010 to Jan 2011 Company Name － City , State Responsible to prepare several reports such as; Operating expense report, Sales report, Revenue, and COGS analysis report in which we compare prior month and prior year data for decision making. Prepare the Gross Profit Inventory elimination (GPIE) report to ensure that we report the proper information in our financial statements as per GAAP and company standards. Managed capital and non-capital projects; prepare fixed asset capitalization, fixed asset cycle count, review for impairment, retire assets as needed and other related activities. Responsible to create account reconciliation metric to monitor and improves process. Assisted Cost Accountant with inventory management, annual cycle count, reconciling inventory data and adjustments. Prepare AP payment package and audit invoice for possible errors. Confirm month end Inter-company balances and ensures amount reported in BOFC agrees to our balance. Review accounts receivable aging for possible past due and maintain communication with customers. Post and reconcile daily cash transactions. Accountant Jan 2003 to Jan 2010 Company Name － City , State Performed general accounting duties; prepare journal entries, balance month end closing transactions, monitor inter-company transactions and confirmed balances at month end, prepared account analysis report and reconciliations as per company standards. Participated in the new ERP implementation, Sarbanes Oxley processes preparation for AP, Payroll, fixed assets and sales tax procedures. Prepare monthly headcount report, Payroll Added Cost (PAC) analysis report for manager's decision making. Responsible to prepare monthly and year-end schedules and assist controller with the preparation of the company's budget and financial statements. Fixed Assets - Reorganized fixed assets files, cycle count assets and properly record new assets to ensure that fixed assets were in accordance with general ledger and FAS system. Monitored projects, account balance and maintain communication with project manager as per company and GAAP regulations. Prepared monthly, quarterly, semi-annual and annual sales taxes for 35 states. Processed Annual Property Taxes and prepare 1099 forms. Improved payroll process, ensure time card information was process in a timely and accurately fashion. Accounts Payable Team Lead- Reorganized department, improved supplier and company communication, reduced vendor phone calls by processing and resolving invoices issues on a timely manner. Monitor vendor data master for duplication or possible fraud. Financial institution Accounting Clerk Jan 2000 to Jan 2003 Company Name － City , State Managed to downsize account reconciliation balance from 83 to .75 million dollars on open balances. Processed non-sufficient funds checks, ACH, and wires. Reconcile over 15 bank accounts, including FED account. Analyzed costs and revenues to project future trends. Financial institution Accounting Clerk Jan 1998 to Jan 2000 Company Name － City , State Reconciled bank accounts cleared more than .75 million in open items. Monitor FED account discrepancies. Processed non-sufficient fund checks, ACH and monitor Puerto Rico and Orlando transactions. Maintain communication with Puerto Rico and Orlando Branches. Education Graduate Diploma , Business Administration Universidad 2009 Metropolitan University － City , State Business Administration Universidad Bachelor of Science , Accounting 2007 Universidad del Turabo － City , State Accounting Languages Bilingual (English and Spanish) Skills ISO9001, Team Lead, Logistics, MAPICS, Excel, Outlook, Power Point, Word, Works, QuickBooks, SAGE, Sales, SAP, SAP R3, Sarbanes Oxley, self-starter, Spanish, SPC4, Vertex, Ceridian, ADP Improves process, Fixed Assets Administrator, Project Lead, Account Reconciliation Skill, Payroll and Budget Proficiency, Capital Expenditures and Inventory Management, Communications Skills, Decision making, Financial Statements Analysis, Research Skills, Fast learner, ",ACCOUNTANT " QUALITY ANALYST/SENIOR RECORD KEEPING SPECIALIST Summary Administrative professional eager to leverage over 20 years of experience and business management degree to secure a higher level position that will demonstrate leadership skills. Highly organized, efficient and skilled in a variety of office support tasks. Professional Highlights Creates vision for performing art shows and acquires appropriate facilities for expected guests. Motivates and manages teams for targeted outcomes. Recruit and supervise associates to ensure effective mentoring of all performers. Lead coach for upwards of 60 performers per venue. Oversees all record keeping. Handles approval of budgets, payroll accounts, costume selections, stage sets, playbills press releases and purchases of insurance contracts required for facility rentals. Reviews and approves rental contracts for vendors, captures sales records for ticket type orders, manages timelines and schedules. Procedure development Personable Team building Relationship building Flexible Dedicated Client relationships Troubleshooting and problem solving Productivity improvement specialist Quality assurance and control Organized Results-oriented Cost reduction and containment Experience May 2010 Company Name City , State Quality Analyst/Senior Record Keeping Specialist Excel within deadline-intensive environment, ensuring the accurate and on-time completion of QC related tasks and volumes related to service level agreements. Provided weekly team building to motivate peers toward team mindsets resulting in praise by management and associates. Facilitate team huddle and use lean capacity management principles to flex workloads between Pay-In QC processes. Document standardization of processing to eliminate waste. Attend daily/weekly meetings related to implementation of process improvements as a result of problem solving. Assist in updating standard operating procedures related to the Asset Transfer process. Assisted in developing visual management boards related to four separate processes to monitor production and capacity management. Responsible for researching and reporting trends that will effect work processes; provide effective and efficient action plan to eliminate waste and implement within necessary turn-around time. Tapped for projects company-wide. Recognized for high-quality work, organizational strengths and exceptional customer service delivery related to the TIAA-CREF Way. January 2007 to May 2010 Company Name City , State Customer Service Representative Provided quality service to customers related to asset transfer form requests and NIGO resolution. Lead associate for NIGO reporting to upper management and responsible for reduction of NIGO queues by working with financial consultants and related associates. January 2001 to January 2007 Company Name City , State Customer Service Representative Acted as a liaison to supervise 15 institutions requesting enrollments and information related to posting client premiums. Accurately performed calculations related to gains or losses. Performed rollover/transfer payments to and from contracts to serve client requests. Processed refund payments for reconciliation of unclaimed payments. January 1990 to January 2001 Company Name City , State Receptionist/Administrative/Telephone Service Counselor Professionally responded to telephone/written communication and in person visits from participants and institutions regarding payments, eligibility, policy loans and individual life insurance products. Received excellent reviews for customer service and resolution of client complaints. March 2004 to Current Company Name City , State Performing Arts Director/Project Manager Creates vision for performing art shows and acquires appropriate facilities for expected guests. Motivates and manages teams for targeted outcomes. Recruit and supervise associates to ensure effective mentoring ofall performers. Lead coach for upwards of 60 performers per venue. Oversees all record keeping. Handles approval of budgets, payroll accounts, costume selections, stage sets, playbills press releases and purchases of insurance contracts required for facility rentals. Reviews and approves rental contracts for vendors, captures sales records for ticket type orders, manages timelines and schedules. Education University of Phoenix City , State Pursuant of Bachelors Degree : Business Management Project Management Business Management Project Management Berkeley College City , State Associates Degree : Business/Office Administration Business/Office Administration Work History Company Name Company Name Company Name Skills Customer service, people and goal-oriented, proven ability to mentor and coach, verbal and written communications ",ARTS " RN STAFF NURSE Professional Experience RN Staff Nurse August 2008 to April 2014 Company Name － City , State Participate in multidisciplinary plan of care. Follow Best Practice Protocols, Evidence based practice as well as patient-centered and team-based care. Identify barriers to successful treatment and share with team. Monitor,measure and report/document progress of interventions and outcomes. Timely and effective communication of newly implemented changes to unit based methods of practice. Accomplishments Management of Aggressive Behavior (MOAB) in house Certified Instructor, Patient Experience Champion, Shared Governance Chair of Policy & Procedure Committee, Oncology Certification, Implementation of unit Bedside Report and hourly rounding. Skills Used Therapeutic touch/communication, teach back communication,assessments, IV care, telemetry care, wound care including wound vacs, dressing changes. Age-based plan of care. Excellent organizational skills. Collaborative working relationship with unit team members as well as physicians, technicians, pharmacy, housekeeping and other ancillary team members. RN- Resident Care Manager July 2007 to July 2008 Company Name － City , State Responsibilities Care Management of adult and senior patient population. Knowledge of care levels including SNF, ECF, ICF, ALF, rehab and hospice. Attending and participating in care conferences. Development and distribution of expected outcomes to interdisciplinary team. Assignment and direction of care provided by licensed staff across 24 hour schedule. Reconciliation of monthly MAR's. Disposal of out-dated/discontinued medications. Development and monitoring of appropriate care plans, Accomplishments Created, communicated and modeled a unit Mission Statement. Developed effective teamwork model for licensed staff and caregivers. Skills Used Effective oral and written communication and organizational skills. Ability to determine and direct appropriate care. Ability to navigate electronic medical records and effectively utilize basic computer programs. Provide compassionate and effective communication to family members in times of crisis. RN Charge Nurse July 2000 to June 2007 Company Name － City , State Assessment of acuity, asignment of staff, Review of charts, obtaining and signing off orders. Guidance/monitoring and assistance to team members to balance work load throughout shift. Attend and participate in staff meetings and hospital wide agendas. In the Geriatric Assessment Center (GAC), I performed total body assessments including hearing, vision, labs and Accomplishments Geriatric Resource Nurse (GRN) certification 2003-2008. Hospital based NICHE member. Pain Management Resource team member. Participant in Evidence Based Practice implementation. Geriatric Assessment Center on call RN. Note: During my tenure at Providence Milwaukie, I worked in the ECF/ICF/SNF unit, the Med/Surg unit, Womens Health/Mother-Baby unit, the Geriatric Assessment Center and the Emergency Dept. I was a charge nurse in all except the GAC and ED. Skills Used Open and effective communication. Excellent organizational skills. Telemetry, IV, wound care, physical, mental and emotional assessment. Appropriate and effective care plans. Medication reconciliation and monitoring for therapeutic effectiveness. Administrative Assistant April 1990 to April 1996 Company Name － City , State Maintaining informational material and application packets availability. Assisting applicants accurately complete and provide information required form application completion. Compile information for reports. Setting up and maintaining supervised bank accounts monthly. Reconcileing local office concentrated banking system. Servicing delinquent accounts, Prepares tax vouchers as applicable. Weekly back up of computer files and secure storage of files. Education and Training BSN : Nursing , 1 2007 Washington State University － City , State Nursing ADN : Nursing , 1 2000 Clark College － City , State Nursing AA : General Studies , 1 1987 Clark College － City , State General Studies Medical Admin. Assistant in Front/back office Med. Ass't. 1 1982 Western Business College － City , State Personal Information I also worked this role in a temporary position during the 1996-1997 fiscal year while I worked on my nursing prerequisites. Skills balance, banking, basic, charts, oral, Basic computer skills, conferences, direction, Instructor, meetings, office, organizational skills, progress, Protocols, tax, teamwork, Telemetry, vision, written communication Additional Information Note: I also worked this role in a temporary position during the 1996-1997 fiscal year while I worked on my nursing prerequisites. Facebook LinkedIn Twitter Your resume is visible to anyone. Your contact details are hidden but employers can contact you via Indeed. Public Your resume is visible to anyone. Your phone number and email address are only provided to employers you apply to. Your street address is visible only to you. Private Your resume is not visible. Employers cannot find you. Delete your resume About your privacy Your phone number and email address are only provided to employers you apply to. Your street address is only visible to you. 2014 Indeed ",AGRICULTURE " DIRECTOR OF OPERATIONS, BPO Executive Summary Results-Focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.  High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Core Competencies Operations Management Staff Development Change Management   Cross-functional Team Management  Complex Problem Solving Calm under pressure Computer-Savvy Skilled negotiator Experience Director of Operations, BPO 11/2013 to 04/2015 Company Name City , State Responsible for 3 Sales Locations (Over 200 employees) managed team of 200 professional that consisted of hiring, training, and performance management. Strengthened the client relationship between the client and Concentrix. Increased Client revenue from 2.2 Million to 3 Million on a monthly basis. Surpassed revenue goals in four consecutive quarters. Over 6 Basis points improvement in all conversion metrics. Improved every KPI from Close Ratio, Activation per rep, and overall ARPU.  Led the program meetings, strategy, and overall direction on a daily basis.  Revamped new comp plan for reps more geared to Sales performance. Increased profits by developing, initiating, and managing sales programs on a day to day basis. P & L responsibility- Increased overall Gross Margin to as high as 32%.  Director of Sales 05/2010 to 11/2013 Company Name City , State Responsible for 2 Direct Sales Locations (Over 500 People) hiring, training, and performance management . Consistently ranked #1 site every month in 2010. Improved every KPI metric from Close Ratio, Activation's, and ARPU. Played and instrumental role in the Direct Sales Strategy from every aspect from Compensation Plans, Training & Quality, and overall direction Revamped the Sales Integrity team with a new process that helped improve all Quality metrics. Hired and Trained new Management and mentor them for success. Presented Sales Analysis to Executive Management regarding Direct Sales Performance.  Led site Management with staff meetings, new strategy, and direction on a Daily basis General Manager Of Sales Operations 10/2005 to 05/2010 Company Name City , State Established a New Sales Team from the ground up. Hiring, training, and performance management on a daily basis. Sales team grew from 50 reps to 300 in the site due to high performance. Led Supervisors and Managers on a daily basis and implemented that led to increased performance.  Developed and Implemented new business life cycle which included planning, marketing, hiring and training #1 Sales performing site every week, month, and year from 2006-2010 in every metric  YoY improvement in every Metric.  Close rate increased from 19% in 2005 to 32% CR in 2010.   Led the Sales team on a day to day basis with high energy and employee engagement.  Traveled extensively to other call centers in 2009 to initiate same performance model and launch new Direct Sales sites in Phoenix, AZ. Provided timely feedback to Executive Management regarding Direct Sales performance Responsible for P & L for 300 sales rep in the site Sales Supervisor 11/2003 to 10/2005 Company Name City , State Led a team of over 14 OB Sales reps Motivated, trained and developed, and held Sales reps accountable on a daily basis for Sales goals Ran different department contests to increase motivation and Sales performance. Handled Sales reps reviews on a annual basis. Trained and developed reps through call monitoring and one on one meetings.  Successfully promoted 5 Team members to a Supervisor role let the Outbound Sales department in Sales performance on a daily and weekly basis.  Education and Training Business Management 2001 Bergen Community College City , State , USA Skills Business Management, conversion, Client, Customer Satisfaction, Customer Services, customer service experience, Direct Sales, direction, Executive Management, focus, forms, hiring, languages, Director, marketing, meetings, works, Enterprise, Network, performance management, Quality, , real time, recruiting, Sales, Sales Analysis, Spanish, Strategy ",BPO " CONSTRUCTION SUPERINTENDENT Professional Summary More than 26 years in construction supervision including accurate takeoffs, estimating, budgeting, contracting, Purchasing and invoicing. Experience in full on-site construction management and land development; effectively schedule, monitor and inspect all work from mobilization to completion. Work with architects, engineers, developers, contractors, inspectors, city officials, designers. Experienced in all phases of building commercial and residential. Veteran Superintendent well-versed in preparing and interpreting graphs, charts and maps to create practical schedules for new construction projects. Skills Subcontractor supervision Construction materials knowledge Blueprint interpretation Good communication skills Strong team player Good multi-task Supervisory experience Works well independently Commercial site supervision Prolog experience Construction Scheduling experienced in P3, sure track Commercial construction Project management skills Power and hand tools Computer proficient Work History Construction Superintendent , 07/2017 to Current Company Name – City , State Assisted in budgeting, bidding and the award of subcontractors. Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects. Coordinated required inspections with local jurisdictions. Coordinated required inspections with local jurisdictions. Followed standards and procedures to maintain safe work environment. Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools. Followed company procedures to maintain work environment in a neat and orderly condition. Loaded and unloaded building materials used for construction. Implemented changes requested by designers, owners or inspectors. Accurately read, understood, and carried out written instructions. Owner -Operator , 04/2006 to 05/2017 Company Name – City , State Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements. Work in the foreclosure markets with the Leading Banks and Local Brokers. Manage and Maintained up to 1250 homes, for a fiscal year. Review plans and specs during the schematic design of pre-construction. Coordinate utility service providers per project schedules. Obtain building and specialty permits from local jurisdictional agencies. Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Perform regular job site observations to provide direction for all general contractor personnel. Digitally archive weekly progress and technical photographs of all assigned projects. Prepare and followed through on all required punch lists. Oversee the entire building turnover process, while enhancing communication between all construction management. Prepare regular interval progress reports. Avoid construction delays by efficiently following through with all site inspections in a timely manner. Schedule all contractors and materials deliveries. Train and promoted continued education for all on-site crew members. Project Manager/Superintendent , 07/2002 to 12/2005 Company Name – City , State Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion. Handled all payment application and change orders. Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests. Maintain budgets, process invoices and control overhead costs. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Reported the quality of performance on site to all site construction managers. Operations Manager , 06/2002 to 03/2003 Company Name – City , State Responsible for all operations of the warehouse, Installations of 22 million in systems furniture. Scheduled, monitored and inspected all work from start to customer orientation. Maintained budgets, processed invoices and controlled overhead costs. Offered technical assistance to service providers. Scheduled all contractors and materials deliveries. Project Manager , 08/1999 to 04/2002 Company Name – City , State Responsible for scheduling, monitoring overseeing all aspects of the project. Worked with owners directly. Maintained Budget processed Invoices and Billings. Worked in both Private and Public projects. Performed customer service and orientations in a professional manner. Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc. Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska. Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster. Construction took 11 month to completed and was completed on time, within budget with no claims. Position Held - Project Manager Project Size - 48.5 Million. Superintendent / Project Engineer , 08/1991 to 03/1999 Company Name – City , State Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects. Scheduled, monitored all work in progress worked with Project Manager. Worked in all phases of project. Helped with Budget Control, Billings, Invoices. Apprentice Carpenter, Journeyman Carpenter , 08/1986 to 04/1991 Company Name – City , State Rough Framing, Form Work, Roofing systems, General Cleanup. 1990- 1992. Reading Plans, Layout, Surveying, Setup crews for work loads. Finish work, electrical, plumbing rough-in and top out. Education Completed apprenticeship school obtained Journeyman certification: : 1990 H. s. Diploma : 1983 North Monterey High School - City , State Certifications General Contractor License# 961804EPA Accreditation # 18717Certified Open Water Diver (PADI)Certified Jump MasterCommunity InvolvementBoy Scouts of America Skills Subcontractor supervision Construction materials knowledge Blueprint interpretation Good communication skills Strong team player Good multi-task Supervisory experience Works well independently Commercial site supervision Prolog experience Construction Scheduling experienced in P3, sure track Commercial construction Project management skills Power and hand tools Computer proficient Work History Construction Superintendent , 07/2017 to Current Company Name – City , State Assisted in budgeting, bidding and the award of subcontractors. Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects. Coordinated required inspections with local jurisdictions. Coordinated required inspections with local jurisdictions. Followed standards and procedures to maintain safe work environment. Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools. Followed company procedures to maintain work environment in a neat and orderly condition. Loaded and unloaded building materials used for construction. Implemented changes requested by designers, owners or inspectors. Accurately read, understood, and carried out written instructions. Owner -Operator , 04/2006 to 05/2017 Company Name – City , State Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements. Work in the foreclosure markets with the Leading Banks and Local Brokers. Manage and Maintained up to 1250 homes, for a fiscal year. Review plans and specs during the schematic design of pre-construction. Coordinate utility service providers per project schedules. Obtain building and specialty permits from local jurisdictional agencies. Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Perform regular job site observations to provide direction for all general contractor personnel. Digitally archive weekly progress and technical photographs of all assigned projects. Prepare and followed through on all required punch lists. Oversee the entire building turnover process, while enhancing communication between all construction management. Prepare regular interval progress reports. Avoid construction delays by efficiently following through with all site inspections in a timely manner. Schedule all contractors and materials deliveries. Train and promoted continued education for all on-site crew members. Project Manager/Superintendent , 07/2002 to 12/2005 Company Name – City , State Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion. Handled all payment application and change orders. Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests. Maintain budgets, process invoices and control overhead costs. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Reported the quality of performance on site to all site construction managers. Operations Manager , 06/2002 to 03/2003 Company Name – City , State Responsible for all operations of the warehouse, Installations of 22 million in systems furniture. Scheduled, monitored and inspected all work from start to customer orientation. Maintained budgets, processed invoices and controlled overhead costs. Offered technical assistance to service providers. Scheduled all contractors and materials deliveries. Project Manager , 08/1999 to 04/2002 Company Name – City , State Responsible for scheduling, monitoring overseeing all aspects of the project. Worked with owners directly. Maintained Budget processed Invoices and Billings. Worked in both Private and Public projects. Performed customer service and orientations in a professional manner. Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc. Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska. Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster. Construction took 11 month to completed and was completed on time, within budget with no claims. Position Held - Project Manager Project Size - 48.5 Million. Superintendent / Project Engineer , 08/1991 to 03/1999 Company Name – City , State Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects. Scheduled, monitored all work in progress worked with Project Manager. Worked in all phases of project. Helped with Budget Control, Billings, Invoices. Apprentice Carpenter, Journeyman Carpenter , 08/1986 to 04/1991 Company Name – City , State Rough Framing, Form Work, Roofing systems, General Cleanup. 1990- 1992. Reading Plans, Layout, Surveying, Setup crews for work loads. Finish work, electrical, plumbing rough-in and top out. ",CONSTRUCTION " LIBRARY EDUCATIONAL AIDE Summary To obtain an administrative assistant position where I can apply my 10 years of customer service, gift of multitasking, and professional experience to provide a team with a high quality of consistent supportive experience.     Highlights Competent and reliable professional, committed to top quality work Organized and multitasking person Resourceful in solving problems, maximizing resources, leading, delegating and negotiating Collaborate easily with co-workers and work well independently Possess excellent communication and inter-personal skills Perform effectively despite sudden deadlines and changing priorities Proven ability to identify, analyze, and solve problems Highly reliable self-starter; can be counted on to complete assignments and manage projects Planner, sets goals, and meets deadlines Experienced in customer relations Self-motivated; able to learn on own initiative Excellent record of dependability and reliability Versatile and multi-skilled person Relates easily with all levels of co-workers and customers Excellent verbal and written communication skills 10 years' experience working in the customer service industry Entrepreneur skills; forward thinker, always trying to improve things or determine functionality Hard worker, quick learner, and ability to assume responsibility Work well under pressure as part of a team Responsible, resourceful, and able to implement change or policies Efficient, supportive and flexible Ability to work in a fast-paced, intense environment smoothly A visionary and creative person Meticulous worker; attentive to quality and detail oriented Able and willing to assist co-workers, supervisors, and clients in a cooperative manner Committed to providing total quality work Dependable employee with common sense and a variety of skills Work well under pressure to meet deadlines Work cooperatively with a wide range of personalities Proven ability to gain customer's confidence and trust Experience Library Educational Aide August 2015 to Current Company Name － City , State Green Valley Elementary and North Ridge Elementary Teaches students how to locate media in the library, and empowers students to be responsible for their individual library needs Checks library accounts for staff, parents, and students Organizes books, keeps a clean workspace and process daily shelving needs of the library Assist in individual needs for the entire school. Office Manager/ Program Director April 2014 to Current Company Name － City , State The dojo I work at was sold to new owners in 2015; I stayed on board with the new owners and have improved many areas of their business. The biggest improvements I made were things that save them money.  The martial arts school I work at used a website that charged them $300 a month for information that was just not needed and therefore a waste of money.  I came up with our own in house system. I identified what information (tuition, attendance, rank, student's info etc.) we needed on a daily basis, and how to get to that information quickly.  I simply used the excel program, came up with a sheet for each class and modify it to be easy to use for anyone. We can access any information we need quickly and timely; without paying this website. We were paying a lot for internet and phone.  I called around and verified price and contract for a commercial account.  I was able to negotiate a great price and bundle our services. We sell a lot of merchandise at the martial arts gym.  I set up all new whole sale accounts; for equipment and uniform needs.  I researched pricing for equipment, uniforms and office needs (ink, paper, paper towels) and modified our suppliers.  I was able to establish new relationships and new pricing. The dojo relocated in 2016.  When we took over a new space; I planned everything.  The bathroom remodel I came up with the complete redesign and ,some of the construction, I actually did myself. I handled every aspect of moving from one location to a new location.  In a time limit of 14 days, we not only moved but opened our doors at new location; all during Christmas/New Year Holiday. Since working for ATA, I have revised the way we communicate to students and parents.  I updated our facebook web page, came out with a monthly newsletter, put in place an announcement board, and update our webpage bi-weekly. I have planned and executed new rank testings, tournaments, birthday parties, and planned our company events for an entire year in advance. I have increased customer satisfaction and supported customers in areas such as conflict resolution in tuition issues, problem solved our cancel and hold policy, resolved our turnaround time on merchandise orders, clarified rules and equipment requirements in writing and revamped our leadership program. I manage new student recruitment, marketing needs, student registration, community outreach, parent communications, staff management, ordering supplies, bookkeeping, upgrade selling, and receiving payments Improved family and parent relations for the school.  I created and implemented new schedule, new calendar of events, worked closely with the owners to design and publish the company's website Handles all record keeping (testing, contracts, tuition payments, and inventory). Children's Ministry September 2009 to May 2013 Company Name － City , State Created a warm and welcoming environment for children, staff and parents. Helped maintained the employees and volunteer's schedule. Lead worship time, small group discussions, and all children's activities. Sales Associate June 2007 to November 2009 Company Name － City , State Increased sales productivity, as well as, guest service by utilizing different methods of communications. Established an organized system for daily needs of answering emails, fax and phone calls. Learned essential business and management skills by learning the complex computer system to handling site visits with clients and customers. Team Lead Specialist October 2004 to December 2006 Company Name － City , State Managed the electronics department that handled exchanges, returns, purchases, customer service, and complaints, building displays, inventory and managing back stock. Managed a team of employees during peak and off-peak seasons that included training. Education English and Journalism , 2004 University Of New Mexico － City , State English and Journalism General , 2000 New Mexico State University － City , State General High School Diploma : 2000 Mayfield High School － City , State Educational Aide Certification 2015 Skills computer knowledge, conflict resolution, contracts, clients, customer satisfaction, customer service, electronics, Email, fax, ink, inventory, leadership, management skills, managing, marketing, access, excel, money, office, power point, publisher, word, newsletter, peak, pricing, receiving, record keeping, recruitment, selling, sales, staff management, phone skills, phone, upgrade, website, web page ",ARTS " PATIENT CARE TECHNICIAN Professional Summary Proficient and caring Nursing team member offering over 6 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options Education High School Diploma Armijo High School - City , State Some College (No Degree) : Criminal Justice And Nursing Solano Community College - City , State Certifcate : Medical Assisting , 2011 Boston Reed - City Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options ",HEALTHCARE " INFORMATION TECHNOLOGY (INTERNSHIP) Summary MBA graduate specialized at a Business Management of the industries institution which crosses the fields such as healthcare, and IT to compare the optimal practices between the major players. To obtain an analyst position, utilize professional Skill and Knowledge in business. Preferably in business analyst. Skills Language: Chinese, English and Japanese Professional Skills: Microsoft Office, Excel, Power Point, Word, Outlook, SQL, Adobe Suit, Flash, Photoshop, Illustrator,  3D Max  Others: PHP, Java, C#, Visual Basic, HTML, Cording, Programming, Customer relationship management (CRM) ERP System, RFID, E-Commerce, Electronic Product Code (EPC) Financial Accounting, Human Resources, (HR) Business Marketing, International Trade (Import and Export) App Development SEM, analysis, QMS Statistics, Healthcare. ? Experience July 2014 to September 2014 Company Name City , State Information Technology (Internship) Examined problems between users and systems. Worked at different stations of hospital, including:ER, Registration, Pharmacy, Central Sterile Supplies Department (CSSD), and Medical Supplies store room. September 2013 to December 2015 Company Name City , State Business Analyst Worked with Tourism Bureau to publish ""Taiwan Hot Spring Voucher"" in order to promote Taiwan. Generated 3K followers  in Facebook Fan page within 3 months Built and designed official website. May 2012 to January 2015 Company Name City , State Chief Executive Officer Expand five new business sites, two located at the large- scale department stores in the country Planned for cultural events, including Simple Life Festival in Taipei and Shanghai China. Launched limited edition custom dress with bloggers, created record sales. 100 customer dresses were sold out within 4 hours. Increased sales by 25% in two quarters. September 2011 to June 2013 Company Name City , State Campus Youth E- Service Volunteer Planned summer and winter camps for kids who lack educational resources. Team lead and Recorder Education 2016 Metropolitan State University City , State , USA Business Administration and Management MBA Master of Business Administration (MBA)  International Trade Organizational Behavior Finance and Accounting  GPA 3.7? 2015 National Taipei University of Nursing and Health Science City , State , Taiwan Information Management Bachelor of Science Bachelors of Information Management Information Technology ERP (Enterprise Resource Planning) Recruited to Top 3 Schools based on Academic Achievement  2015 Global Language Institute City , State , USA English English Dialect and Language Excelled in English Write,Read and Speak English Chose to be Graduation Speaker for the Classs GPA 3.4 ",INFORMATION-TECHNOLOGY " SALES ASSOCIATE Summary My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Skills Effective at multitasking Works well independently and in groups Excellent Computer skills Organized Fast learner Personable Customer orientated Interpersonal communication Experience Sales Associate , 11/2018 to Current Company Name – City , State Analyze and properly process product returns Maintain and organize merchandise to drive sales Organize shelves to maintain store visual appeal Engage customers and promote specific merchandise Maintain records related to sales, returns, and inventory availability Recommend merchandise to customers based on needs and preferences Sell various products by demonstrating, explaining unique features, and educating customers on proper handling and care Answer incoming telephone calls to provide information about products, services, store hours, policies and promotions Volunteer - Receptionist , 09/2018 to Current Company Name – City , State Meet incoming customers with professional approach and provide friendly, knowledgeable assistance Keep reception area clean and organized to offer positive first impression to every visitor Helped set up events Greet customers, answer general questions, and direct to appropriate locations or personnel Stylist , 07/2018 to 10/2018 Company Name – City , State Initiated friendly conversation with each customer to determine level of assistance required Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement Handled price checks, merchandise transfers, and fitting room returns to keep store orderly Greeted each customer and offered to assist them to provide excellent customer service Followed all company policies, rules, and procedures to promote company goals and ensure safety Helped customers by answering questions and locating merchandise Sought opportunities to up-sell and add-on additional merchandise Rang up sales at registers and bagged merchandise Prevented store losses by utilizing awareness, attention to detail, and integrity Assembly Line Worker , 06/2016 to 03/2018 Company Name – City , State Received and correctly processed both written and verbal instructions Observed all safety policies and procedures Utilized established assembly instructions to complete jobs in an efficient and accurate manner Assisted quality assurance by visually inspecting items and removing defective parts Worked in a team-based environment to maintain line productivity Education and Training Associate of Arts and Science Wenatchee Valley College - City , State Currently Attending High School Diploma : 2017 Eastmont Senior High School - City , State Skills Self-motivated Dependable and reliable Effective at multitasking Works well independently and in groups Excellent Computer skills Organized Fast learner Creative Personable Internet Savvy Customer assistance Interpersonal communication Work History Stylist , 07/2018 to 10/2018 Company Name – City , State Initiated friendly conversation with each customer to determine level of assistance required. Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement. Handled price checks, merchandise transfers and fitting room returns to keep the store orderly. Greeted each customer and offered to assist them to provide excellent customer service. Followed all company policies, rules and procedures to promote company goals and ensure safety. Helped customers by answering questions and locating merchandise. Sought opportunities to up-sell and add-on additional merchandise. Assisted in ringing up sales at registers and bagging merchandise. Prevented store losses by utilizing awareness, attention to detail and integrity. Assembly Line Worker , 06/2016 to 03/2018 Company Name – City , State Built containers and pack parts in accordance with detailed packing specifications. Received and correctly processed both written and verbal instructions, prints and work orders. Observed all safety policies and procedures Utilized established assembly instructions to complete jobs in an efficient and accurate manner. Assisted quality assurance by visually inspecting items and removing defect parts. Worked in a team-based environment to maintain line productivity. Library Volunteer , 01/2017 to 06/2017 Company Name – City , State Checked in, checked out and renewed library materials. Located requested books on the shelves and in the library database. Sorted and shelved donated collections as needed. Cleaned and organized the shelves and display cases, including the checkout desk. Welcomed customers into the library and helped them locate items. Used time efficiently when not serving customers, including cleaning and updating library's website. Actively pursued personal learning and development opportunities. ",SALES " FINANCE OFFICER Professional Summary To attain a full-time position in the accounting and finance field where I can utilize the concepts I have learned and the experience I have gained to add value to the company. 25 years of work experience. Fields of expertise include government accounting, auditing and budget management. Assigned as Finance Officer and Acting Bureau of Internal Revenue Representative for 8 ½ years at the Philippine Consulate General, San Francisco. Succeeded in increasing BIR income tax collections by 500%. 17 years with the Philippine Department of Tourism as an Administrative and Finance Officer. Responsible for finance & budget management. Outstanding organization skills and excellent communication skills. Detail oriented and dependable team player. Skills Work History Finance Officer , 01/1997 to 04/2014 Company Name – City , State Managed working funds of the office. Maintained general ledger of the office. Reconciled sub-ledgers to general ledger account. Reviewed financial status to ensure there are no discrepancies. Prepared monthly financial statements such as reports of disbursement, liquidation report and bank reconciliation. Prepared annual budget analysis and proposal. Prepared bi-monthly payroll to four staff. Reviewed and processed accounts payables. Assisted internal auditors during audits. Researched accounting and audit issues and complied accordingly with generally accepted accounting principles. Maintained and regularly updated inventory of promotional materials. Handled maintenance and procurement of office equipment and office supplies. Processed personnel records consisting of computation of leave credits, submission of daily time records, and leave of absences. Attended various travel shows to promote the Philippines as one of the best tourism destination in Asia. Handled logistics during big events such as finding the right venue, caterers, performers, sound system among others. Organized familiarization tours targeting mainstream tour operators in raising awareness that the Philippines is a great tourism destination. Tourism Assistant , 01/1994 to 01/1997 Company Name – City , State Handled accounting and financial reports. Entertained visitors of the Tourism Director. Answered phone inquiries and mailed brochures and promotional materials they requested. Processed personnel record consisting of computation of leave credits. Assisted on various functions of the office when needed. Finance Officer and Acting BIR Representative , 06/1985 to 12/1993 Company Name – City , State Managed Consulate funds averaging $600,000 per month. Transferred funds among other foreign offices averaging $50,000 per transaction. Coordinated activities for fiscal agents (Bureau of Internal Revenue, Department of Foreign Affairs and Commission on Audit) who visited San Francisco. Dealt with local banks and other Finance Officers within San Francisco in particular and the whole USA in general. Handled accounts payable. Prepared monthly financial report such as disbursements, status of working funds and bank reconciliation. Prepared annual reports such as budget proposal, comparative report of collection, statement of income, statement of expense and statement of working funds. Checked and receipted daily collections and prepared daily deposits. Prepared bi-monthly payroll for 40 staff. Account Examiner , 01/1980 to 01/1985 Company Name – City Examined financial reports of Foreign Service posts such as New York, Stockholm, Pakistan and San Francisco. Prepared reports of disbursements and collections of the above-mentioned posts. Liquidated cash advances of assistant secretaries and ambassadors. Acted as Finance Officer of UNGA (United Nations General Assembly) and UNCLOS (United Nations Law of the Sea). Entertained phone inquiries. Education Completed US Individual Income Tax Course by H& R Block 1982 - Passed, Philippine CPA Board Exam : 1 1994 Bachelor of Science : Commerce Accounting , 1 1975 University of Batangas (formerly Western Philippine Colleges) - City Commerce Accounting 1 1 Junior Philippine Institute of Accountants - Affiliations Philippine Institute of Certified Public Accountants Government Association of Certified Public Accountants 2 Skills accounting, accounts payable, accounts payables, Assembly, bank reconciliation, brochures, budget analysis, budget, bi, CPA, Finance, financial, financial statements, funds, general ledger, inventory, Law, logistics, Director, Excel, Microsoft Office, office, Power point, Publisher, Word, office equipment, payroll, personnel, procurement, promotional materials, proposal, QuickBooks, San, sound, Tax, phone, annual reports ",FINANCE " CONSULTANT Career Overview Ten years of experience with Cerner implementations as a Consultant and Employee. Experience with all phases of implementation from Current State Workflows to Conversion for inpatient and outpatient hospitals/clinics. Skilled in initiating and leading implementations involving rollout of multiple ambulatory clinics within a 1-2 month timeframe. Skilled in implementations for inpatient hospitals. Experience in designing and building multiple components of Powerchart/PowerChart Office/Enhanced View applications to include Inbox/Message Center, Schedule Viewer, Powerorders, Powerplans, Zynx Auto space, Caresets, Charges, Task Lists, Easyscript, MAR, all profiles, Powerforms, Clinical Notes, Powernotes, Dynamic Documentation, Bedrock, Data Collection Worksheet, Change Control process, Workflow process, ePrescribe, and set-up of all reference and privileges. Determine estimate cost for various projects. Qualifications COMPUTER SKILLS: Cerner Applications: PowerChart (Enhanced View), PowerChart Office, CareNet, Clinical Documentation, Surginet Documentation, PowerNote (Document Viewing), Production Support of all Cerner Millennium Applications Cerner Applications Tools: HNA User, DCPtools, SCD Editor Tool, PowerPlans, PowerOrders, CVNET Tool, Order Management Tools, Announcement Tool, Reference Text Tool, Content Manager Tool, CMT Nomenclature Tool, Charge Viewer, CS Pricing Tool, CEM 500 Tool, Core Code Builder Tool, Explore Menu, Bedrock, Message Center, ePrescribe, Data Collection Spreadsheets, Ops View Scheduler, Pref Main Tool, Priv Tool, PM Launch Tool, Citrix, Reflections Other Applications/Software: Windows 7, Windows 8, Microsoft Office Applications, Novell, SQL, TCP/IP Protocols, UNIX/AIX, Groupwise Work Experience Consultant November 2006 to Current Company Name － City , State Consultant Lead a team of analysts for several clients through implementations of Powerchart, Powerchart Office and Enhanced View from current state to conversion that involves 48 ambulatory clinics. Lead implementation of nursing documentation for inpatient hospitals and outpatient clinics (Powerforms, Powernote, and Clinical Notes (templates), ect). Lead implementation of Physician documentation for inpatient hospitals and outpatient clinics (Powerforms, Powernote, and Clinical Notes (templates)). Lead and facilitate meetings with physician's, nurses, and management teams. Worked on design/build process for CPOE Projects (PowerPlans, Ordersets, Zynex Autospace, etc.) Worked on design/build for Message Center and ePrescribe Determine estimated costs for various projects. Define systems specifications and conduct business specifications walk-thru for Powerchart Office and Enhanced View applications. Manage and coordinate demonstration sessions for providers and clinical staff on various components within Powerchart, Powerchart Office, and Enhanced View. Trained hospital IS staff on different functionality within PowerChart Train end-users on functionality of Powerchart, Powerchart Office, and Enhanced View. Support end-users in Powerchart, Powerchart Office, and Enhanced View. Create requirements and functional design documentation for testing (writing test scripts) for code upgrades. Worked with trainers updating training documentation for end-users. Analyze, research, and troubleshoot outstanding issues with the application (Production Support). Completed Change Control process Worked with Quickbase application Recommend suggestions to improve process workflows Assisted client to resolve open production issue with Cerner Covered on-call for client Conducted testing (system, regression, & integration) and documenting for upgrades to a higher code level Consultant November 2004 to November 2006 Company Name － City , State As a consultant I worked with clients who were implementing PowerChart or PowerChart Office as well as other components within total Cerner package or ones that were upgrading to a higher code level. In this role I assisted the clients with all aspects of the design, build, testing, and conversions. Additional responsibilities: Assisted client to resolve open production issue with Cerner Performed design and build within PowerChart and PowerChart Office Conducted testing (system, regression, & integration) and documenting for upgrades to a higher code level. Completed additional build for nursing and physician documentation. Systems Analyst October 2002 to November 2004 Company Name － City , State Responsibilities were implementation of the Cerner Millennium PowerChart Office software application using CIM (Cerner Implementation Methodology) on client sites. Assisted the client in all aspects of the design, build and testing for PowerChart Office, and PowerChart applications. This included building and demonstrating the Proof of Concept (10% build), guiding clients thru very specific design consideration with regards to the Electronic Health Record system as well as helping the client to prepare for testing, training, and updating policies and procedures. Additional responsibilities: Performed clients with analyzing current state of department workflow; developed future state design of department workflow; developed appropriate policies and procedures and managed departmental practices and operations changes. Preformed database querying and updates using Cerner Command language (based on SQL). Uploaded/downloaded CSV, XML via pre-build tools. Troubleshooting PowerChart Office/PowerChart Orders build through various front and back-end tools, as well as working with corporate headquarters to resolve technical issues. Cycled servers for specific modifications and troubleshooting purposes. Helped to develop and execute comprehensive test scripts for System unit, integration, and regression testing. Conducted various training and validation workshops for the client. Conducted software solution demonstrations. Venena Hutcherson's Resume Financial/Data Analyst September 2000 to October 2002 Company Name － City , State Lead finance department in performing monthly statistical analyses and provided summary of techniques used. Assisted with monthly QA testing within the Production domain. Trained new hires on various computer software used by the Health Plan. Assisted data warehouse team on special projects such as: redesigns; reconfiguration; business architect (define rules). Performed monthly statistical analyses; provided summary of techniques used Performed QA testing on production data; production loads; monthly loads. Instrumental in quality testing and validating accuracy of production data Analyzed claims expense to determine trends and provide key information to senior management, account managers and provider network specialists Created requirements and functional design documentation, tested cases and scripts, executed test plans Monitored Health Plan operating performance against benchmarks and world-class standards Recognized basic financial issues; researched issues; properly weighed theoretical and practical considerations in addressing issues Responsible for financial reporting; month-end closing and financial analysis Trainer for educating Health Plan employees on various computer software in a classroom setting Education and Training MBA : Business Point Park University － City , State , US Minor in Information Technology Bachelor of Arts : Business Point Park University － City , State , US Minor in Information Technology Skills Testing, Cerner, Clients, Documentation, Integration, Integrator, Design Documentation, Test Scripts, Training, Documenting, Change Control, Design/build, Outpatient, Training Documentation, Writing Test, Cim, Database, Millennium, Operations, Regression Testing, Sql, Systems Analyst, Workflow, Xml, Cases, Claims, Class, Closing, Comprehensive Large Array Data Stewardship System, Data Analyst, Data Warehouse, Educating, Finance, Financial Analysis, Financial Reporting, New Hires, Qa, Qa Testing, Test Plans, Aix, Cem, Citrix, Clinical Documentation, Collection, Data Collection, Groupwise, Healthcare, Microsoft Office, Ms Office, Novell, Order Management, Pricing, Rollout, Tcp, Tcp/ip, Unix, Unix/aix, Windows 7, Windows 8 ",CONSULTANT " STAFF ACCOUNTANT Summary Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technologies. Committed to keeping accurate accounting records. Possesses a natural knack for numerical accuracy and calculating balances. Highlights Account reconciliations Cash-flow report generation ACCPAC accounting skills Accounts receivable professional Accounting operations professional Knowledge of Sage General ledger accounting aptitude Complex problem solving Great Plains knowledge Effective time management Proficient in SAP Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Resourceful Strong interpersonal skills Strong communication skills Expert in customer relations Accomplishments General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Researched and resolved billing problems that had been previously missed. Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Professional Experience Company Name December 2009 to Current Staff Accountant City , State Prepares general ledger entries by maintaining, coding, and processing records and files; reconciling accounts. Responsible for recording journal entries, compiles, identifies and analyzes changes in account reconciliations, researching and resolving variances. Prepares consolidated internal and external financial statements by gathering and analyzing information from the general ledger system and from sub- companies. Maintains and balances an automated consolidation system by inputting data; verifying data. Analyzes information and options by developing spreadsheet reports; verifying information. Assisting with financial statement review and preparation, providing support toward interim and annual financial statement audits. Receive, maintain and control payable for 10 companies for a multi-million dollar corporation, using an internal system to process dissimilar documents and refunds. Audit and reconcile purchase orders with incoming invoices. Contact vendors to advise them of ordering requirements and to discuss pricing. Ensuring correctness of billings and supporting documentation. Record, process and reconcile General Ledger entries. Drafting correspondence, data entry in various computer systems, established a filing systems and record keeping. Consult with staff to discuss price quotes, technical specifications and other matters to purchases. Work with the requester to justify using certain vendors, large business or sole source orders. Provides immediate staff assistance to my supervisor on a variety of confidential and sensitive matters involving operations. Identifies activities or situations that may adversely impact company plans. Process payroll for contract employees. Performs research and consolidates information from various offices and advises supervisor and senior management on recommended solutions to conflicts or problems. Company Name June 2009 to September 2009 Accounting Clerk City , State Bill, sort, verify, and mail out invoices for over 2000 residential and commercial accounts, monthly and quarterly in Flexibill. Produce end of month reports. Compile shut off register for delinquent accounts monthly. Post payments to accounts. Answer incoming calls regarding bills. Reconcile bank statements daily. Schedule maintenance calls for maintenance team per request. Make any necessary adjustments to bills or updates to accounts. Company Name July 2008 to February 2009 Accounting Clerk/ Human Resources City , State Processed personnel actions such as promotions, pay change, transfers and new hire Personnel. Researched potential employees and new markets via Internet, Advertising, and Job Fairs. Screened, interviewed, qualified, counseled, hired, and facilitating orientations for new employees; coordinated payroll; Demonstrated excellent organization, problem solving, and negotiating skills. Communicated persuasively and effectively with high-level corporate executives and business owners. Monitored and ensured compliance with applicable employment laws and regulations. Initiated and maintained communication and coordination of activities with Branch Manager and Area Vice President serving as central contact for service issues and resolutions. I code and enter personnel data into automated systems for New Hires. Verify and enter time and attendence for all employees into Quickbooks for payroll. Process payroll. Produce settlements for product received from vendors. Enter settlements for payment after approval from owner. Assist Plant Manager and Controller by maintaining electronic calendar and schedule appointments as needed including arranging conferences and various other meetings as well as assisting in procedural aspects of preparing correspondence and reports Company Name July 2007 to June 2008 Business Operations Associate City , State Managed customer accounts, including but not limited to invoicing, collections, Purchase Order tracking, customer service and working with customers to answer questions, offer option resolve outstanding issues. Made routine welcome and maintenance calls to customers and managed total accounts receivable with an Aging of + $3.2 million. Duties also included keeping time and attendance using a timekeeping system. I processed personnel actions such as promotions and pay change. I applied my knowledge and skills in the use implement principles in securing, analyzing, and evaluating the essential facts needed for a decision. I exercises considerable independence in reviewing the classification of a variety of non-controversial lower-graded clerical and administrative, technician, and semi-skilled wage grade positions; I applied the classification standards criteria in order to determine title, pay play, series, and grade level; I applied a knowledge of human resources (HR) rules, procedures, and technical methods concerning position classification, position management, and HR automated systems; I reviews the requests for completeness, accuracy, and the presence of necessary supporting documents; retrieves data from the HR automated system; I provided information and advice to visitors and callers regarding HR procedures; uses multiple office automation software; I used word processing software to create, copy, edit, store, retrieve, and print position descriptions, forms. I transmitted and received documents and messages electronically using personal computers or workstations that are networked or linked to other computers or workstations; and I performed other duties as assigned. Company Name March 2007 to July 2007 Accounting Clerk City , State Classified accounting transactions. Entered contractors bill able hours and labor for payment. Pay subcontractors invoices Tactfully ascertains purpose of visit or call and referred them to superior or appropriate operating personnel, multi-line phone system. Adjusted incorrect invoices prior to entering them in system. Prepared control documents and other posting documents reflecting the entries to be made. Reviewed pending items and ensured that follow-up action is taken on all items pending. Conduct cycle count for three warehouses. Input renovation jobs into NX/View. Charge material to jobs in Solomon. Assign job numbers for new contracts. Enter invoices and entered issues/returns received from sub contractors. Serve as a Timekeeper for 25 employees using ITAS as well as perform facilitator and administrative duties including greet and assist clients; maintain and update staff calendar for: the OS Director and OS HR Manager; create organization charts, schedules and spreadsheets using Excel and PowerPoint; order supplies for staff; sort mail Schedule, coordinate, and organize staff meetings and other routine/essential meetings as required. This is to include: confirming a location (reserve conference rooms), sending invites to all attendees, confirmation of attendance, updates forwarded to staff via email; etc. Company Name September 2006 to February 2007 Accounting Clerk City , State Company Name April 2006 to August 2006 Assistant Bookkeeper City , State Company Name September 2004 to December 2005 Customer Service Representative City , State Education Strayer University 2014 Bachelor of Science : Accounting State , United States Strayer University 2011 Associate of Applied Science : Business Management State , United States Skills Proficient in Microsoft Office 2010 Access, Word, Excel, Outlook, Alpha-5, System Application Process (Sap), Windows (2007,XP, NT, 2000, 98, 95, 4.1) MS DOS, MAS 90/200, NX/View, Sales Logic, Solomon ,Great Plains, Scrapware, Scrap Dragon , Oracle People Soft 8.9, IQMS, Laser fiche,Type 60 wpm ",ACCOUNTANT " MANAGER/PIZZA CHEF Summary Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste.  Skilled Pizza Chef with exceptional knowledge of baking times, methods, temperatures and flavors. Understands proper function and maintenance of all pizza utensils and equipment. Pizza Chef possessing an innate skill in creating exceptional menu items. Leads productive working environments. Motivated Pizza Chef  offering over 30 years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. Flexible person who excels in a fast-paced environment looking for a position with growth opportunities. Outgoing and familiar with cash and food handling procedures. Possesses strong communication and time management skills. Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience. Experienced and professional with strong leadership and relationship-building skills. Highlights Quick problem solver Thrives in fast-paced environment Committed team player Courteous, professional demeanor Able to work in continuously-standing position Prefer to work nights and weekends Assumes 100% responsibility for quality of products Experience Manager/Pizza chef 01/1989 － 04/2007 Company Name City , State Made gourmet Pizza, neapolitan pizza, pan pizza, sicilian stromboli, calzone, insideout pizza, bolibuns, garlic knots, Helped with fryer and grill when needed. Inventoried and restocked items throughout day. Developed and maintained positive working relationships with others to reach business goals. Routinely cleaned work areas, glassware and silverware throughout each shift. Skillfully promoted items on beverage lists and restaurant specials. Developed and maintained positive working relationships with others to reach business goals. Inventoried and restocked items throughout day. Verified cash drawer against the day's receipts. Restocked, refilled condiments, organized pantry area and swept and mopped floors. Assertively upsold beverages, appetizers and desserts. Assisted co-workers whenever possible. Operated all kitchen equipment adeptly. Stocked and maintained cleanliness of stations. Cashier 05/2008 － 02/2013 Company Name City , State Cashier,hogies and steaks.* Consistently provided professional, friendly and engaging service. Skillfully promoted items. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Provided friendly and attentive service. Verified cash drawer against the day's receipts. Maintained complete knowledge of restaurant menu. Assisted with guest inquiries, take-out orders and restaurant cleanliness. Operated all kitchen equipment adeptly. Routinely removed trash and debris from restaurant. Stocked and maintained cleanliness of stations. 01/1985 － Current House painter Painted surfaces using brushes, spray guns and paint rollers. Applied putty, wood filler, spackling and caulks to prep uneven surfaces. Mixed and matched paints according to customer specifications. Applied primer, paints, varnishes and lacquers to walls and surfaces. Protected all surfaces with drop cloths prior to and during painting. Applied exterior caulking to building joints and seams. Performed flat glass repairs and minor structural repairs to concrete and wood decks, window trim, windows and door casings. Minimized disruption of client space and thoroughly cleaned up after the completion of each job. Taped around windows and fixtures prior to painting walls. Painted indoor areas such as hallways, bathrooms and lobbies. Cleaned and properly stored all paint equipment and supplies at the end of each work day. Bid on projects, prepped the sites and completed the projects in line with customer specifications. Cleaned the exterior of buildings using a motorized power washer. Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming. Climbed scaffolding, staging, ladders and planks to reach work area surfaces. Worked a flexible schedule, including some holidays and weekends, depending on the shifting needs of each project. Selected the proper amount and type of thinners and accelerant to be used for each specific job. Applied paint with cloth, brush, sponge and fingers to create special effects. Completed tear-down of existing structures and prepared for new construction. Accurately estimated time and materials costs for projects. Requisitioned new supplies and equipment. Cleared drains and downspouts and cleaned gutters. Loaded and unloaded building materials used for construction. Set ladders, scaffolds and hoists in place for taking supplies to roofs. Sprayed walls with waterproof compound. Blended paints and correctly matched colors. Installed waterworks. Education 1986 High School Diploma : South Philadelphia High School City , State Skills Quick problem solver Thrives in fast-paced environment Committed team player Courteous, professional demeanor Able to work in continuously-standing position   Prefer to work nights and weekends Assumes 100% responsibility for quality of products ",CHEF " EXECUTIVE SOUS CHEF Summary Dynamic, resourceful and skilled Executive Head Chef with 25 years of success in fine dining, casual dining and catering. Skills Staff development and training Inventory control ServSafe certified Operations management Follows propers SOP's of all organizations Focused and disciplined Cross-functional team management High volume production capability  Well-tuned palette Supervision and training Focus on portion and cost control  Bilingual (English/Spanish) Featured in The Carroll County Times Core Accomplishments Successfully managed two kitchen staffs of 40 employees during high volume dinner services for more than 250 diners each night. Experience Executive Sous Chef Dec 2016 to Current Company Name － City , State Taste all prepared dishes, and observed color, texture and garnishes. Adhere to staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and support companies SOPs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food production. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Executive Chef Jan 2012 to Dec 2016 Company Name － City , State Reduced food costs by 2% by expertly estimating purchasing needs and buying through approved suppliers. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Consistently produced exceptional menu items that regularly garnered diners' praise. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Enforced appropriate work-flow and quality controls for food quality and temperature. Developed strategies to enhance catering and retail food service revenue and productivity goals. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Actively participated in staff meetings and operated as an effective management team leader. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Built and fostered a team environment Expert in final plate preparation with authentic presentation. Executive Chef Apr 2005 Company Name － City , State Reduced food costs by 2% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food production. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Developed strategies to enhance catering and retail food service revenue and productivity goals. Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Education and Training Bachelor of Arts , CULINARY ARTS 2001 CULINARY ARTS BIC City , State , United States Classes in Restaurant and Facility Operations Coursework in Pastry Arts Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Nutrition courses Skills Arts, budget, color, cost control, Staff training, English, estimating, Focus, functional, Inventory management, inventory, Inventory control, team leader, meetings, negotiator, Operations management, problem solving, producing, program development, purchasing, quality, receiving, retail, safety, Spanish, Staff development, staffing, Supervision, team management, work-flow ",CHEF " LABORER Summary To utilize the knowledge and experience to obtain a management level position in an organization; leveraging my abilities to increase the success of the organization that in return allows advancement and personal achievement. Highlights Dependable and reliable worker Ability to assess and solve problems quickly Extensive experience with project management Self-Starter and able to maintain motivation with little/no supervision Works well as team lead or member of a group Detail oriented Vastly creative Quick adaptation to new tasks or direction Ability to work in stressful conditions Ability to multi-task in fast pace environment Ability to successfully meet project deadlines Organized Highly motivated Accomplishments Army Commendation Medal-received 4 times Van Autreve Award Runner-up Experience February 2015 to Current Company Name City , State Laborer Laborer duties consisted of forming and pouring concrete for sidewalks, floors, commercial parking lots and walls. Able to load and unload material, grading and digging while operating a skid loader. While working for Nehring I maintained a level of safety and completed projects on time. I have the ability to read and understand blue prints and implement any onsite changes that may be required. March 2007 to April 2015 Company Name Engineer Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. July 2006 to July 2006 Company Name City , State Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Education Naval Construction Training Center City , State , US Basic Combat Training Military Advanced Individual Training – Engineering August 2007 Naval Construction Training Center, Gulfport, MS -- Honor Graduate Basic Combat Training June 2007 Fort Leonard Wood, MO Southeast Community College City , State , US A.A.S Building Construction, A.A.S April 2007 Southeast Community College, Milford, NE Recognition and Awards Army Commendation Medal-received 4 times Army Achievement Medal-received 4 times Good Conduct Medal-received 2 times Noncommissioned Officer Academy Ribbon Certificate of Achievement Certificate of Achievement-received 4 times Van Autreve Award Runner-up Silver De Flury Army Service Ribbon National Defense Service Ribbon North Atlantic Treaty Organization Ribbon Afghanistan Campaign Medal Overseas Ribbon Overseas Expeditionary Ribbon Noncommissioned Officer Academy Ribbon Combat Action Badge Military Experience March 2007 to April 2015 Company Name United Sates Army: Engineer March 2007-April 2015 Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. Nissen Construction: Carpenter, Ankeny, IA July 2006 Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Professional Affiliations Afghanistan Campaign Medal Skills Deployment, Engineer, Million, Project Management, Security, Detail Oriented, Managerial, Problem Solving, Self-starter, Team Lead, Concrete, Loader, Training, Cabinets, Finishing, Award ",CONSTRUCTION " SENIOR CONSTRUCTION MANAGER Summary Construction Manager / On - Site Project Manager   Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with a talent for leading by example and inspiring peak performance. History in turning ""problemed"" subdivisions into profitable projects through delivery of cost savings solutions and alternative scheduling techniques that allowed for more even flow of construction. Decisive, results oriented building professional offering 18+ years of experience in the construction industry with the last 10 years focused on project management. Offering a range of talents in scheduling/ expediting, customer service, sales, purchasing, estimating, land development, construction techniques and safety. Driven by new challenges and desire to be successful in all endeavors. Excel in fast paced settings that require multi tasking to complete complex tasks. Summary of Qualifications Concrete estimation Permit processing Baseline schedules creation Site safety coordinator Safe job site set-up Building codes and regulations Blueprint fluency Power and hand tool operation Residential construction specialist Multi Family construction specialist MS Office proficient Organized and detail-oriented Project budgeting Cost control Budgeting and forecasting Customer relations specialist Process improvement Multi-unit operations management Risk management Vendor sourcing Quality assurance and control Certified Purchasing Manager (CPM) Purchasing and procurement Unsurpassed work ethic Results-oriented Cost reduction and containment Contract management Microsoft Office Suite expert Productivity improvement Work flow planning Accomplishments 2000 - 2008 Centex Homes * Mansfield Farms - Suffolk Virginia - 150 Home Subdivision * Mallory Square - Chesapeake Virginia - 25 Home Subdivision * Braddock Landing - Chesapeake Virginia - 55 Home Subdivision * Orchards at Glenwood - Virginia Beach - 61 Home Subdivision * Courthouse Springs - Gloucester Virginia - 32 Home Subdivision * Courthouse Square - Gloucester Virginia - 86 Home Subdivision * Eagle Lake - Chesapeake Virginia - 99 Home Subdivision 2008 - 2011 Eagle Construction www.eagleofva.com * Eagle Pointe - Chesapeake Virginia - 170 Homes Subdivision 2011 - 2015 Breeden Construction LLC www.thebreedencompany.com/ * Cambria at Cornerstone Phase 1 - 276 Unit Luxury Apartment Community * Cambria at Cornerstone Phase 2 - 180 Unit Luxury Apartment Community * Red Knot at Edinburgh - 438 Unit Luxury Apartment Community * Aqua at 25th Street - 147 Unit Luxury Apartment Community (Current Project) Experience Company Name City , State Senior Construction Manager 12/2011 to 07/2015 Hired to oversee construction of an Award Winning Luxury Apartment Community in the Town Center area of Virginia Beach. Managed site from the clearing stages of Land Development through completion of the project in early 2013. The site consisted of 24 buildings (480 units), 2 fitness centers, a clubhouse, 2 pools and several ground breaking amenities. Currently working on third project in four years with Breeden Construction LLC Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Educated general contractor personnel on the quality standards throughout the construction process. Trained the community service manager on turnover procedures, quality standards and project-specific systems orientation. Submitted all project closeout documents in accordance with the contract. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Company Name City , State Senior Construction Manager 01/2008 to 12/2011 Managed construction of an active adult community in Chesapeake Virginia. Responsible for managing 4 superintendents while development was under construction. Reviewed time lines and project schedules and adjusted based on production. Responsible for construction budgets, change orders, payroll and subcontractor fund allocations. Contract review and negotiations with subcontractors. Site / Land Development management during golf course alteration for new home construction. Drafted action plans and led meetings with department executives to review project status and proposed changes. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Company Name City , State Senior Project Manager 04/2000 to 01/2008 Recruited to company by Division President for the purpose of turning around projects that were behind schedule and over budget. Personally revamped schedules to make up for production failures and created an even flow system that allowed for more streamlined construction procedures. Managed multiple construction projects in Hampton Roads from Land Development to community completion. Homes were move in ready on average two weeks prior to closing and were always at or under budget. Served as the single point of contact for project scheduling and changes. Company Name City , State Construction / Warranty Manager 01/1998 to 01/2000 Oversee construction of a multi-million dollar custom home subdivision in Virginia Beach. Responsibilities included: Scheduling contractors, budget management, quality control, purchase orders, customer service and payment to tradesmen after completion of work. Education BA : Business Administration 1998 Old Dominion University , City , State Business Administration High School Diploma 1993 First Colonial High School , City , State Honors Graduate Certifications CFC Certification Certified Lead Renovator Storm Water Pollution Prevention IICRC Certification HVAC 1 & 2 ( AES NORFOLK) CPR & First Aid RLD Certification OSHA 30 Awards and Recognition Manage construction of 2 showcase home in Homearama for Dragas Homes, 2000. Participated in the construction of Two Habitat for Humanity homes in Portsmouth, Virginia with Centex Homes, 2005. J.D Power and Associates award winner for customer service, new home construction 2006. Assist Sales and Marketing departments capture sales to be #1 in the Nation two consecutive years in the Hampton Roads Division of Centex Homes 2006 &2007. Successfully managed the construction of over 500 homes while never missing a projected closing date and finishing homes at or under budget. Technical Expertise Construction Project Management Project Planning and Execution Purchasing and Estimating Blueprint Revisions Budget Management Materials Management Trade Partner, Subcontractor and Customer Relations Microsoft Office Microsoft Project AutoCAD SAP Construction Management Software ",CONSTRUCTION " HR GENERALIST Summary Human Resource Manager adding value by contributing to company growth and profitability. Trusted adviser and strategic business partner. Efficient in developing and implementing HR plans and procedures. Promotes team-oriented, open-door environments conducive to successful workforce. Highly motivated to achieve company goals. Highlights Coaching and training Employment law knowledge Employee relations Event management HRIS proficient Performance management Records maintenance Staffing and recruiting Succession planning Training and development Accomplishments Submitted over 25 EEOC responses Developed training guides for New Hire Orientation, Time Management System, Applicant Tracking System, and Positive Associate Relations. Introduced the first on-line Applicant Tracking System. Implemented Positive Associate Relations training for salary management. Experience HR Generalist May 2015 to Current Company Name - City , State Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Advise top management on appropriate employee corrective actions. Facilitate regular meetings to develop strategies that positively influence workplace relationships. Recruit and interview applicants daily. Implemented an employee recognition and incentive program Generate employee tracking reports each week. Work with senior-level management to create fair and consistent HR policies and procedures. Human Resource Manager June 2004 to May 2015 Company Name - City , State Multi-unit HR business partner upholding Company mission, vision and values system. Support 12 units with over 1000 employees at all levels, including executive leadership. Analyze staffing needs and develop strategies to recruit, train, retain quality talent. Create and utilize job descriptions within all departments. Facilitate meetings to develop strategies that positively influence workplace relationships. New hire and other HR related paperwork compliance. Advise management. Work with operations to establish consistent hiring practices including succession planning. Work with senior-level management to create fair and consistent HR policies and procedures. Review federal and state laws to confirm and enforce company compliance. Advise management on appropriate employee corrective actions. Guide operations on how to conduct background checks and verify references. Employee performance evaluation process and merit program. Address inquires from employees and management regarding employee relation issues. Prepare EEOC responses. Respectful workplace investigations. Monitor compliance of company policy. Coordinate performance reviews, assessments, and individual development plans. Process salary changes resulting from merit increases, promotions, bonuses and pay adjustments. Partner with asset protection to train and maintain compliance. Promote quality customer service. Front End Supervisor February 2001 to March 2004 Company Name - City , State Coordinated activities of team members in multiple locations. Recruited, trained and developed customer service representatives. Created training manuals. Monitored daily activities of customer support teams. Monitored program compliance to maximize customer satisfaction and manage associates. Provided departmental reports and updates to senior management. Resolved customer questions, issues and complaints. Customer Service Technical Trainer June 1997 to February 2001 Company Name - City , State Developed documentation for common processes. Trained employees company protocols clearly and efficiently. Researched issues to resolve complaints and answer inquiries. Provided technical support. Built and maintained successful relationships with associates, vendors and customers. Mentored associates and managers. Troubleshot issues and worked with associates to accomplish goals. Bakery Manager June 1996 to June 1997 Company Name - City , State Met customer needs by effectively resolving food or service issues. Followed procedures for safe food preparation, handling and presentation to ensure customer satisfaction. Maintained sanitation, health and safety standards in work area. Performed monthly inventory control and weekly stock ordering. Education Bachelor Of Science : Wildlife and Fisheries Science Pennsylvania State University - City , State , United States Certifications Senior Professional in Human Resources (SPHR) www.youracclaim.com/badges/4573892b-8bf5-4df5-a4b5-eb2df76c4a43 Skills Associate Relations, Audits, Asset Protection, Coaching, EEOC Responses, Succession Planning, Terminations, Customer Service, Retail Sales, Cash Controls, Bookkeeping, Time Management, Budgets, Lotus Notes, Bakery, Merchandising, Ordering, Sales, Sanitation, Scheduling, Budget Preparation, Conflict Management, Employment Law, Expense Control, Internal Investigations, On-line Learning, Problem Solving, Project Management, Quick Books, Recruiting, Retail Marketing, Self Motivated, Strategic Planning, Team Building, Training ",HR " GRAPHIC DESIGNER Summary Multi-talented Graphic Designer consistently motivated for success and goal driven. Skilled in Photoshop, Illustrator, Animate, Indesign, HTML and CSS. I am adaptable and driven with a strong work ethic and ability to thrive in a team-based environment. I have experience with Adobe Creative Suite, particularly with Photoshop and Illustrator, and I have a vast knowledge of typography. Skills Adobe Photoshop Adobe Premiere Pro Adobe Lightroom Adobe Illustrator Adobe Indesign Adobe Animate HTML/CSS Coding Written and Social Communication Skills Microsoft Word/Excel Adobe Dreamweaver Visual design Team building Decision-making Calm under pressure Flexible creative approach Excellent workflow management Experience Graphic Designer | 02/2021 to Current Company Name - City , State Graphic Design Experience: Worked with customers to present mockups and collect information for adjustments. Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base. Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs. Fostered relationships with retail clients through effective communication, negotiation and collaboration. Consulted with clients to define design requirements and manage product development projects. Created corporate brands by designing cohesive looks between logos and letterheads. Designed new, on-brand visual elements focusing on concept and messaging. I have of 3 years of Photoshop experience with extensive knowledge of the basics: masking, layers, silos, camera raw adjustments, shortcuts, and understanding of light, transparencies and color density, shadowing, Resolution and image sizing, strategy for retouching, Manipulating selections, Selecting with Magnetic Lasso tool, cropping an image, applying a gradient layer, applying a layer style, adding borders, adding an adjustment layer, creating a panorama, correcting image distortion, extending depth of field, moving objects with content aware tool, working with masks and channels, manipulating an image with puppet warp, creating type on path, drawing with pen tool, importing smart objects, using smart filters, upscaling a low-resolution image, creating effects, animating text with frames, rendering videos, adding transitions, animating text with keyframe, processing files in Camera Raw, preparing files for printing, positioning 3D elements, designing with artboards. I have the ability to learn and retain knowledge of a high volume of products and materials Experience working with Google sheets I have a an exceptional quality for detail and quality control I am able to maintain production of a high volume of images under very tight deadlines I have the ability to work independently and in a collaborative environment I have knowledge of photo rendering Submitted design ideas to plan projects with customers and managers. Stay at Home Parent- 2019-2021 Balanced school, extracurricular activities and work along with healthy social connections and personal health. Participated in student clubs, extracurricular activities and sports with teamwork and dedication to sportsmanship and collaboration. Coordinated various events and activities to support operations of student organizations. Developed and implemented study protocols to gather required data and support research objectives. Phoenix Contact Machine Operator- 2016-2019 Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues. Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste. Selected proper cutting tools, calculating parameters to manufacture components and parts. Established and adjusted feed rates and cutting parameters to keep operations in line with production demands. Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives. Identified and helped resolve nonconforming product issues to support accurate order fulfillment. Maintained work environments safe and efficient at all times. GES Automation Panel Builder- 2014-2016 Connected and set up control panels and alarm components. Established automatic communication pathways between devices and control panels. Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. Assessed work for errors or compliance issues and made corrections and modifications. Assembled machinery from component parts, following prescribed instructions to support correct configurations. Retrieved correct materials from product inventory to perform various fabrication duties. Improved operations by working with team members and customers to find workable solutions. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Secco Inc. Electric- 2009-2014 Identified causes of issues through implementation of troubleshooting techniques. Inspected existing wiring to identify problems such as short circuits. Demonstrated strong foundation of safety knowledge and implemented industry best practices. Completed semi-skilled and skilled work under supervision of fully qualified supervisors. Verified measurements and made accurate cuts to avoid wasting materials on job sites. Built controllers and panels to complete system installations. Followed all relevant electrical and building codes for each job. Communicated effectively with public utility companies to develop expertise in collaboration, systems cabling, circuitry and projects. Promoted workplace safety and reported any potential hazards quickly to. Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function. Maintained organization, cleanliness and safety in work areas. Assisted with electrical installation tasks, including new wiring and breaker box installation. Gathered required tools and equipment for each task to increase efficiency. Set up equipment and configured settings for optimal performance. Performed installation, maintenance and tests of electrical energy systems and components by safely using all equipment and tools. Put in new new electrical components, fixtures and motors. Utilized measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps accurately, efficiently and safely to complete installations and repairs. Measured and prepared supplies for electrical tasks. Dug trenches and created holes to pull conduit and install supports. Transported required supplies and employees from headquarters to job site using company vehicles. Kept work areas clean, neat and organized for efficient operations. Repaired and maintained over electrical systems continuously in multiple high-rise commercial and residential properties. Adhered to company standards and OSHA regulations for work site safety. Worked in team-based environment to accomplish projects. Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs. Resolved issues with existing systems and replaced malfunctioning parts. Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards. Managed repairs and maintenance work on client systems and confirmed system adherence to coding requirements. Reviewed blueprints and electrical schematics to perform tasks to specifications. Listened to directives of senior electrical professionals to complete efficient tasks. Kept work areas clean, neat and free of hazards. Generated digital image files for use in digital and traditional printing. Selected colors and themes while adding functionality to create new designs. Produced projects for advertising and informational purposes. Determined marketing and design vision with clients for all types of graphic design projects. Veterans Service Representative | 11/2008 to 05/2009 Company Name - City , State Assisted Veterans with educational Benefits Briefed Veterans on options pertaining to the. Reviewed claim folders for completeness and conformity to guidelines prior to submission. Interviewed veterans and dependents to determine eligibility for federal and state benefits. Assisted veterans in preparing forms, documents and applications for benefits. Military | 09/2005 to 09/2008 Company Name - City , State Basic training graduate. Trained in seamanship and fire fighting protection. I acquired basic maintenance skills using power equipment. I gained basic electrical and engineering knowledge. I worked with the logistics in ordering and supplying our crew with equipment and parts. Provided excellent service and attention to customers when face-to-face or through phone conversations. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Juggled multiple projects and tasks to ensure high quality and timely delivery. Education and Training Central Dauphin High School - City H.S. Diploma 2005 I am currently a Graphic Design Student and attend the Penn Foster College Online school. I Penn Foster College - City Associate of Arts Graphic Design , 05/2021 I am a highly motivated Graphic Designer. Honor Roll (Semester 1 and 2, 2020) Dean's List Honoree ( Semester 1 and 2 , 2020) [3.6] GPA Major in ( Graphic Design) Completed coursework in Photoshop, Illustrator, Indesign, Multimedia, HTML/CSS Coding, Typography, Animate, Dreamweaver, Camera Raw. Certifications Certificate of Achievement, Penn Foster College - 2020 Additional Information Proficient in 3D printing. Experience I have experience in using a 3D printer to print a variety of material. Self taught on how to troubleshoot and recognize issues. ",DESIGNER " ELECTRICAL ENGINEERING LAB TECHNICIAN Summary Over 10 years experience in technical support in high speed networking semiconductor, lab network administration, problem resolution, documentation and lab management. Self-driven team player with strengths in communication and developing interpersonal ralationships. Possess excellent planning, organization, time management and decision-making skills. Strategically coordinate and collaborate with cross-functional departments and individual to maximize performance in facilitating goals and attaining operational excellence. Highlights Ability to test, collect data, diagnose and trouble shooting skills: system, test boards, eval boards and lab networking. Knowledge of 1G/10G Ethernet, Framers, Routers, Switches, ATM, PON, PHY, SONET, Digital Home. Lab management: in charge of systems in lab and procurement of tools needed in lab, including maintain and organize lab networking and test bench setup. Fimiliar with Windows and Linux OS, MS Office, LabView and others. Proficient in multimeters, programmable DC power supplies, frequency counters, oscilloscopes, function and signal generators, logic analyzers, digital serial analyzer, network traffic generator/performance analyzer and other specialized test equipment: USTC and Thermonic. Proficient in schematic capture and PCB layout tools such as PADS, Cadence, ORCAD, Mentor Graphic, View Logic Experience Company Name August 2007 to October 2014 Electrical Engineering Lab Technician City , State Developed and implemented test and troubleshooting procedures for HSIO, Digital Home, Access and Transport products. Supported products design verification, characterization, and validation. Successfully managed lab: lab network, PCs and test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures and ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, and gave recommendations. Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards. Provided on-going support for modification and de-bugging of design hardware and software products. Performed PCB rework down to 0402 and 0201 components. Company Name January 2002 to June 2007 Electrical Engineering Lab Technician City , State Developed and implemented and troubleshooting procedures procedures for TCP Offload Engines, SONET Framer Products. Supported products design verification, characterization, and validation. Successfully managed lab: lab network, PCs and test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures and ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, and gave recommendations. Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards. Provided on-going support for modification and de-bugging of design hardware and software products. Performed PCB rework down to 0402 and 0201 components. Company Name April 1995 to November 2001 Electrical Engineering Technician and PCB Layout Designer City , State Developed and implemented and troubleshooting procedures procedures for T1/E1 Framers, Routers, Switches, Ethernet, SONET, ATM Processing Products. Supported products design verification, characterization, and validation. Successfully managed lab: lab network, PCs and test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures and ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, and gave recommendations. Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards. Provided on-going support for modification and de-bugging of design hardware and software products. Performed PCB rework down to 0402 and 0201 components. Education Solano College Associate Degree : Electronics Engineering Technology State Electronics Engineering Technology Certificate in Quality Assurance Technology from De Anza College, CA. Certificate in PCB Design from The Copper Connection, CA. Skills assembly, ATM, Cadence, calibration, CA, hardware, DC, de-bugging, Ethernet, Graphic, ISO 9000, LabView, layout, Linux OS, Logic, Mentor, Access, MS Office, Windows, multimeters, network, networking, ORCAD, oscilloscopes, power supplies, procurement, purchasing, Quality Assurance, Routers, schematics, signal generators, SONET, Switches, T1, test equipment, trouble shooting, troubleshooting, validation, View ",ENGINEERING " FRONT DESK CLERK (FEE BASIS, JOHN D DINGELL VA MEDICAL CENTER) Summary Passionate, results-oriented Customer Service Representative  with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Effective communicator Expert in building lasting customer relationships Computer Proficient Leadership skills and abilities   Compassionate mentor Team management Skilled multi-tasker Meticulous attention to detail Accomplishments Coordinated dual department functions for team of 10+ employees. Planned and executed all aspects of a major store renovation for hardlines departments of store 55 (Meijer). Preserved an accuracy of 98 % during 3 years of employment at Jackson Hewitt (SoFar, Inc.). Customer Relations: Earned high marks for customer satisfaction, store-wide. Workflow Planning: Implemented new work process flow which increased department productivity. Experience Company Name March 2011 to June 2011 Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center) City , State For Fee Services: Monitored multiline phones Addressed patient concerns weekly about hospital fees incurred outside VA Arranged meetings between Fee Services manager and VA patients Processed claims for VA patients desiring payment of VA approved outside hospital bills, decreasing patient wait time by 30% Screened and assisted VA patients with bill claims against local hospitals Company Name January 2004 to April 2006 Income Tax Preparer, Jackson Hewitt City , State Prepared income tax returns for 180 clients per tax season via data entry Authorized clients for special company loans Maintained returns for returning clients by creating algorithmic paper system Repaired and maintained office computer systems (manually installed systems updates, repaired network printers, and uploaded virus protection systems) Oversaw the office in the absence of office supervisor Company Name April 2003 to September 2003 General Merchandise Clerk City , State Maintained $1000-per-shelf store inventory by keeping shelves stocked Operated electronic stores equipment (including cash registers, pricing guns, and scanners) Assisted 50 customers per day with location of store items, item prices, and party pricing Assisted store manager in systematizing night clean up procedures, helping to save store 10% in costs and manpower Company Name April 2001 to June 2001 Temporary Plant Protection Aide City , State Sterilized and/or confiscated airline passengers' equipment/food entering U S from Foot and Mouth Disease infected countries Screened airline passengers (in foreign languages) about their equipment Organized, generated, and created 1000 pamphlets per month for both passengers and co-workers on procedures for isolating Foot and Mouth Disease in the U S Company Name January 2000 to December 2000 Recruiting Clerk City , State Designed electronic file systems and maintained electronic and paper files. Oversaw the office in manager's absence. Maintained the front desk and reception area in a neat and organized fashion. Interviewed 7 new team members. Maintained test/office materials. Proctored entrance exams to 500 potential employees per week. Arranged 30 interviews for office supervisor per week. Answered multiline phones. Conducted 30 job interviews per week. Set up recruitment events for potential hires. Assisted in maintaining office equipment (including manual. maintenance of copiers, computers, and printers). Maintained employee information/testing materials via data entry. Company Name November 2013 to Current Assistant Pastor/Language Instructor City , State  For Hebrew language classes: Prepared lesson plans for classes. Designed and prepared syllabuses for all language classes . Tutored language learners. Taught language classes using theories in language teaching/learning. Administered assessments for students entering classes for the first time.  Education Wayne State University 2013 MBA : Linguistics City , State , US Wayne State University, Detroit, MI; BA in Linguistics, 12/2013 Wayne County Community College District 2007 Liberal Arts City , State , US Wayne County Community College District, Detroit, MI, AA in Liberal Arts, 06/2007 Northcentral University Master in Education : English as a Second Language City , State , USA Coursework in Education Emphasis in  Expected Graduation Year: 2016 Professional Affiliations Veterans of Foreign Wars, Detroit, MI Military Experience Company Name December 1986 to May 1991 Aircraft Armament Systems Specialist (Weapons Specialist) Weapons Specialist, United States Air Force, Lowry AFB, CO, 12/1986-05/1991 Special Forces, United States 101st Airborne Command, 01/1991-05/1991 Air Force Outstanding Unit Award with one Oak Leaf Cluster Air Force Good Conduct Medal National Defense Service Medal Air Force Overseas Ribbon-Long Tour Air Force Longevity Service Award NCO Professional Military Education Grad Ribbon Air Force Training Ribbon Skills Data Entry, Printers, Clients, Loans, Tax Returns, Clerk, Multiline, Maintenance, Recruiting, Recruitment, Testing, Games, Instructor, Teaching, Training, Weapons, Cash, Inventory, Pricing, Arranged Meetings, Claims, Front Desk, Linguistics ",AGRICULTURE " ENGLISH TEACHER Summary Well organized, thorough, dedicated professional with documented success in undertaking various tasks and responsibilities. Experience in educational, office, and customer service environments. Degree in social work and TESOL certified, teaching English to speakers of other languages. Skilled in the use of technology and the presentation of impactful instruction in a classroom environment. Skills Creative Lesson Planning Instructional Best Practices Curriculum Development Classroom Management Standardized Testing Learner Assessment Technology-Based Instruction Customer Service Problem Resolution Communication / Presentation Interpersonal Relationships Teamwork Special Needs Students Compliance / Policies / Procedures Experience English Teacher 08/2016 to 08/2017 Company Name City , State Planned and implemented lessons increasing vocabulary and sentence structure for students. Organized and participated in school activities and English camp for summer and winter vacation periods. Created challenging and engaging lesson plans. Successfully improved students' listening and speaking skills through diverse conversational activities. English Teacher 11/2015 to 03/2016 Company Name City , State Taught English for kindergarten students. Participated in school recreational and social activities and national holiday celebrations. Shampoo Staff 08/2007 to 01/2014 Company Name City , State Completed the shampooing procedure carefully after determining client's preferences,. Applied shampoo, massaged scalped, washed and dried hair. Assigned schedules for employees, organized products and the salon's appearance. Recommended product solutions based on the needs of customers. Trained new employees and products and procedures. Helped build the business by delivering excellent service, developing loyal customers. Counselor Company Name City , State Provided and maintained the highest standard of community based rehabilitation services within a team of direct service staff. Supported psychiatric rehabilitation and case management services to clients with mental illness. Interacted with clients on a daily basis, assisted with basic living skills, group activities, and outings.. Education Bachelor of Arts : Social Work - Minor in Sociology University of Maryland City , State Study Abroad 2015 Yonsei University City , South Korea Certifications Teaching English to Speakers of Other Languages, (TESOL) Computer Skills MS Office - Word, Excel, PowerPoint, Outlook ",TEACHER " CONSULTANT Professional Summary AUDIT DIRECTOR Extensive experience in developing and redesigning internal audit departments, domestically and internationally in 19 countries. Results include upgraded internal controls, effective SOX 404 management, strong compliance management and an increase in organizational focus on solid internal controls and risks and Best Practices. Enjoy directing Internal Audit as a personal passion. Strengths include: Extensive Executive Skills Designer of Audit Programs SEC Compliance Strong Analytical Skills Focus on Ethics Management Prioritize Audits Interact with Auditees Manage all Types of Audits Pride in Service Core Qualifications SAP, Microsoft Office Suite: MS Word, MS Excel, MS PowerPoint and MS Outlook, Navision and a variety of other corporate specific finance and accounting software involving IBM, HP and Dell operations Experience Consultant January 2009 Company Name － City , State Provider of internal audit and internal control consulting services to customers across the U.S. and Canada. Focus on privately held firms that do not have Internal Audit Departments. Emphasize quality and creative service. Director of Internal Audit January 2008 to January 2009 Company Name － City , State Fourth largest producer of carbonated beverages in U.S. with sales of $600M. Reported to Board of Directors and Senior Vice President. Managed Internal Audit Department and conducted financial, compliance and operational audits. Developed and monitored internal controls across the firm. Developed new audit programs and policies and procedures which improved internal controls. Prepared and managed performance measures for Company&risqué;s sites. Interpreted operating results. Left as the result of a corporate restructuring that affected Internal Audit. Director of Internal Audit January 2006 to January 2008 Company Name － City , State Large privately-owned installer of residential and commercial insulation with sales of $500M. Managed department and conducted annual and quarterly risk reviews and audits. Directed and conducted internal audits at 61 locations and corporate headquarters functions. Developed new audit report practices and added new positive practices and a Best Practices section to each audit report. Audited businesses and updated financial reporting when possible. Reported audit findings to Board. Departed due to United Subcontractors filing Chapter 11 bankruptcy and elimination of Internal Audit. Manager of Internal Audit January 2004 to January 2006 Company Name － City , State Global developer and manufacturer of tool solutions with sales of $3B. Managed Internal Audit. Reviewed Sarbanes Oxley 404 and served as Sarbanes Oxley liaison to all auditees. Redesigned risk reviews and developed new audit schedules that suited the revised corporate risk profile. Developed financial solutions to business challenges. Created new office environment without expense. Left as the result of Snap-On issuing a 100% outsourcing to a Big 4 firm and loss of jobs for 10 employees. Manager of Internal Audit January 2003 to January 2004 Company Name － City , State Manufacturer of paper products with sales of $1B. Managed internal audits at all U.S. plants and corporate headquarters. Redesigned audit reports which provided more clarification of controls, issues and resolutions. Conducted audits with Sarbanes Oxley 404 reporting in mind. Improved record keeping and record storage. Departure allowed me to find an audit position that was closer to my ill Father who lived near Chicago. Senior Internal Auditor January 1996 to January 2003 Company Name － City , State World&risqué;s largest producer of sodium silicate and highway glass spheres. Privately held since 1831. 600M in sales. Completed development of a new Internal Audit Department that provided PQ with a well-functioning operation. Managed Audit Department and conducted audits at 19 foreign subsidiaries and 21 U.S. plants. Conducted foreign audits that met all local and international accounting requirements and laws. Assigned risk levels to all locations. Worked to implement all SAP computer options as PQ eliminated over 40 self-made computer systems. Served as key SAP liaison with auditees as Company successfully implemented SAP across the U.S. Redesigned audit reporting practices and introduced modern internal auditing to a1l 19 foreign locations. Left due to outsourcing 100% to a large regional accounting firm. Education Masters of Business Administration (MBA) : Finance University of North Texas － City , State GPA: Graduated with Honors Finance Graduated with Honors Bachelors of Business Administration (BBA) : Finance University of Illinois － City , State , USA Finance Certified Internal Auditor (CIA), 1994, up to date certification Certified Fraud Examiner (CFE), in process Professional Affiliations Member, Institute of Internal Auditors, 26 years and President of the Philadelphia Chapter. Board of Governors Member at the Philadelphia and Miami Chapters Chair of two Committees of the Philadelphia Chapter, 11 years Big Brother and Board Member with Big Brothers / Big Sisters, 10 years Treasurer and Board Member, English-Speaking Union, 12 years Member and officer; Rotary International; 2 years MILITARY U.S. AIR FORCE, Strategic Air Command, Finance Department Carswell Air Force Base, Fort Worth, TX Managed 7th Air Wing financial and accounting functions Skills accounting, accounting software, audit reports, audit report, audit reporting, consulting, Dell, filing, finance, financial, financial reporting, Focus, HP, IBM, insulation, internal audits, Internal Auditor, Internal Audit, internal auditing, MS Excel, Microsoft Office Suite, office, MS Outlook, MS PowerPoint, MS Word, Navision, developer, policies, PQ, producer, quality, record keeping, reporting, sales, SAP, Sarbanes Oxley ",CONSULTANT " RECRUITER, TAX EXEMPT MARKETS Professional Summary Experienced recruitment professional driven by a passion for uncovering top talent, seeking to join a forward-thinking organization in a challenging, dynamic leadership role. Core Qualifications Cold calling Passive sourcing Full cycle recruitment Project management Relationship managment CRM and ATS systems Budget planning and management Team management Implementation of new ideas/service Salary/Pay negotiation Experience Company Name January 2015 to Current Recruiter, Tax Exempt Markets City , State Launched and implemented innovative and efficient recruitment efforts for Fortune 500 financial services firm within niche market segment, successfully managing relationships with 26 RVPs and 4 SVPs. Spearheaded new recruitment efforts within our Retirement Advisory Distribution channel, becoming 1st dedicated recruiting partner Increased new licensed financial advisor hires from 31 in 2014 to 75 in 2015, hitting 116% of goal Efficiently manage a minimal recruiting budget, averaging a cost per hire of $320 in 2015 Effectively maintain positive relationships with each divisional RVP, managing expectations on their hiring needs and forecasting for future opportunities Implement new recruitment tools, resources, and tracking systems in order to uncover passive and active candidates Member of Retirement Advisory Distribution Senior Leadership huddles, offering recruitment strategies and territories of opportunity to Executive leaders Company Name May 2011 to January 2015 Project Manager - Healthcare City , State Managed enterprise client relationships throughout high-value candidate recruitment projects, efficiently allocating human and capital resources to achieve success for client and agency. Served as face of program to client while creating, launching, and monitoring favorable sourcing strategy to maximize client's ROI Successfully utilized various recruitment and networking sources and tactics to uncover qualified talent Conducted client kick-off calls to gather critical information required to plan successful campaigns Led and managed team of Talent Strategists and Virtual Screeners Closed $400,000 in revenue in 2013, and over $600,000 in 2014 Responsible for over $150,000 in repeat revenue in 2013, and $250,000 in 2014 Collaborated with internal sales leadership as a member of the Pricing Team to forecast demand, resources required, and estimated outcome, allowing sales teams to set achievable client expectations and success metrics Utilized various recruitment methods to source qualified talent, including niche sites, association sites, resume databases, social media, and passive sourcing Winner of multiple quarter-long contests, including repeat revenue, customer satisfaction scores, and sales satisfaction scores Recognized as Project Manager of the Quarter for Q1 of 2012. Company Name January 2010 to May 2011 Senior Healthcare Recruiter City , State Created long-lasting, profitable relationships with clients while hiring and managing a healthcare staff of over 90 licensed professionals. Generated new business by prospecting hot leads, cold calls, and referrals. Led team in generating a 487% increase in annual net income in 2010 and a 600% increase in 2011 Effectively cold called and recruited an average of 30 medical professionals per day, surpassing daily quotas Conducted in-person sales calls and cold visits to major healthcare centers in Chicago and surrounding areas Successfully negotiated mutually beneficial client rates and employee wages Effectively hired and placed top 8 grossing external employees, amassing over $250,000 in sales Recruited and placed 2 medical professionals into direct hire positions, adding $16,500 to bottom line Implemented contests and events to creatively engage with clients, resulting in increased activity Ensured adherence to Joint Commission standards for compliance and credentialing in all employees and clients Selected among all Senior Recruiters in District to construct business plan to re-open Milwaukee Staffing office Top Performer at R2 Professional Recruiter training. Company Name August 2007 to January 2010 Assistant Supervisor/Head Bartender City , State Company Name July 2006 to August 2008 Key Hourly Manager City , State Education Lewis University May 2009 Bachelors of Science : Business Administration City , State Business Administration Skills agency, budget, business plan, client, clients, customer satisfaction, databases, financial, financial advisor, forecasting, hiring, Leadership, managing, market, office, enterprise, networking, Pricing, recruiting, recruitment, Recruiter, sales, sourcing strategy, Staffing ",HEALTHCARE " ENGINEERING MANAGER Profile Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Results-driven Mechanical Engineer with solid product engineering and QA experience. Skills Microsoft Office, Pro/ENGINEER, Pro/Mechanical, Solid Edge, AutoCAD, Microsoft Navision, Microsoft Project, Moldflow. Accomplishments Project Management Customer Interface Project Coordination Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects. Met with customers to help design custom entertainment centers, china cabinets, mantels and kitchen cabinets for residential homes. Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Professional Experience October 2013 to Current Company Name City , State Engineering Manager Managed the manufacturing and engineering team. Supported the manufacturing startup in the US, by mentoring and training of production personnel. Supported the sales team during the project quotation process, by providing technical solutions to client request, lead times and cost estimates for requests. Supervised the creation of fixture submission packages for client approval. Designed fixtures for manufacturing. Plan and execute all manufacturing projects, including the preparation of BOM, procurement of material, preparation of production orders. Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards. Worked with product development and ETL Intertek to ensure all fixtures are certified per UL Standards. Created fixture sample kits for sales representatives. August 2005 to October 2013 Company Name City , State Senior Design Engineer Collaborated with Architect and Lighting Designer in providing cost effective and environmentally friendly Lighting Solutions for unique Architectural Condition Prepared product concepts and submittal drawings from Lighting Specifications, Ceiling plans and details to support Sales and Marketing as required to meet project timelines Designed Lighting fixtures that met company's quality and cost. Evaluated and redesigned existing products for lean manufacturing. Prepared fabrication drawings for manufacturing and vending, including sheet metal design, optic design, material selection and Bills of Material preparation. Supported Product Management in the preparation of Installation instructions and Specification Sheets Supported manufacturing staff during the fabrication and assembly process Successfully managed cross functional project team in launching new product line Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards. September 2004 to August 2005 Company Name City , State CAD Designer Analyzed specifications from customer for initial elevator fixture design that will conform to all relevant ASME and Fire Safety Codes. Revised drawings based on customer corrections and updated information from field surveys. Check fixture design for required components for full functionality and compliance with ASME, ADA & Local Fire Codes. Prepared fabrication drawings for manufacturing and assembly. Prepared Bill of Material for production and special material list for vending. December 2000 to September 2004 Company Name City , State Design Engineer Analyzed specifications received from customers for order processing. Designed lighting fixtures that can be easily manufactured at the lowest possible cost based on the interpretation of the given specifications using CAD software. Consulted with Lighting Specifiers in relation to the needs of Architects. Spearheaded the development of new lighting fixtures for unique situations and lighting requirements. Procured the required raw components/materials for these projects. Developed prototypes for functional and aesthetic evaluation. Liaised with the Manufacturing Department during the production process. Provided technical support in solving problems that arise during manufacturing. Collaborated with graphics designer in the production of lighting fixture brochures/catalogs and order processing specification forms. Prepared CAD drawings, photo realistic 3D model and technical specifications for the Graphics Designer. Education and Training New Jersey Institute of Technology City , State Mechanical Engineering Master of Science Mechanical Engineering University of Guyana City , Guyana Mechanical Engineering Bachelor of Science Mechanical Engineering Work History Company Name Company Name Skills 3D, ADA, photo, Architect, AutoCAD, brochures, CAD, catalogs, client, Edge, ENGINEER, ETL, forms, functional, Graphics, Inspector, interpretation, lean manufacturing, Lighting, Marketing, materials, material selection, Mechanical, mentoring, Microsoft Office, Microsoft Project, Navision, personnel, procurement, product development, Product Management, quality, Safety Codes, Sales, Specification, surveys, technical support, unique ",ENGINEERING " PUBLIC RELATIONS & COMMUNICATIONS MANAGER Professional Summary Public Relations Manager | Strategy | Execution | Results Strategic, results oriented and licensed PR professional with extensive experience directing communication campaigns in both agency and in-house settings. Proven creative talent with demonstrated strength in producing and implementing media strategies. Well-versed in corporate communication, promotional support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments. Skills Creative writing Strategic messaging Team Leadership Press Releases & Press Kits Crisis Management Promotion & Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations & Communications Manager , 01/2019 to Current Company Name – City , State Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits Built a favorable brand image with customers, prospects, employees and public Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes Plan, develop and implement media action plans to support and positively position the company Identify and implement creative ways to actively manage and promulgate the corporate reputation Work with the Crisis Communications Committee to develop communications plans and strategies Serve as primarycontact for media Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest Identify opportunities to partner with and enhance community communication efforts Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases Coordinate media tours to promote special projects and new programs through internal and external outlets Maintain an effective relationship with external parties, such as community leaders, government and media Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company Coordinate events for external audiences, including press conferences Results: Established and nurtured relationships with media representatives across all major news outlets Developed and implemented Wapa Contigo program to reinforce community relations Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility Relaunched corporate and organizational culture Public Relations Coordinator , 06/2011 to 01/2019 Company Name – City , State Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions Developed and executed public relations campaigns that integrated with clients' marketing strategies Wrote press releases and stories, pitched ideas to media and compiled research and reports Arranged interviews, speaking engagements and other media opportunities Created messages, position statements and other corporate communications based on company's objectives Account Executive , 01/2005 to 06/2011 Company Name – City , State Direct Report to the President. Managed up to five clients simultaneously, including International companies such as: McDonald´s and Nissan Wrote fact sheets, press releases, talking points, letters, speeches and articles Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions Performed media monitoring, analysis and ROI reports for clients and their competitors Coordinated media tours Trained up to three employees Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets Got more than $1M ROI publicity in a year for a client General Editor of a corporate newsletter that was read by more than 3,000 employees Education Master : Public Relations , 04/2011 University of Sacred Heart - City Bachelor of Arts : Advertising & Public Relations , 04/2005 University of Puerto Rico - City https://www.linkedin.com/in/migdaliz-ortiz-8303653b Affiliations Board Member of the Public Relations Professionals Association (ARPPR) - 2019 Public Relations Professionals Association (ARPPR) member Global Alliance member Additional Information • Bilingual – Oral and Written Proficiency in English & Spanish • Computer Knowledge - Windows; MS Office Suite (Advanced: Word, Power Point and Outlook & Intermediate: Excel) Certifications Communications Manager Certification - Business School of Navarra, Spain - 2010 Public Relations License R-223 since 2014 Skills Creative writing Strategic messaging Team Leadership Press Releases & Press Kits Crisis Management Promotion & Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations & Communications Manager , 01/2019 to Current Company Name – City , State Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits Built a favorable brand image with customers, prospects, employees and public Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes Plan, develop and implement media action plans to support and positively position the company Identify and implement creative ways to actively manage and promulgate the corporate reputation Work with the Crisis Communications Committee to develop communications plans and strategies Serve as primarycontact for media Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest Identify opportunities to partner with and enhance community communication efforts Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases Coordinate media tours to promote special projects and new programs through internal and external outlets Maintain an effective relationship with external parties, such as community leaders, government and media Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company Coordinate events for external audiences, including press conferences Results: Established and nurtured relationships with media representatives across all major news outlets Developed and implemented Wapa Contigo program to reinforce community relations Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility Relaunched corporate and organizational culture Public Relations Coordinator , 06/2011 to 01/2019 Company Name – City , State Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions Developed and executed public relations campaigns that integrated with clients' marketing strategies Wrote press releases and stories, pitched ideas to media and compiled research and reports Arranged interviews, speaking engagements and other media opportunities Created messages, position statements and other corporate communications based on company's objectives Account Executive , 01/2005 to 06/2011 Company Name – City , State Direct Report to the President. Managed up to five clients simultaneously, including International companies such as: McDonald´s and Nissan Wrote fact sheets, press releases, talking points, letters, speeches and articles Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions Performed media monitoring, analysis and ROI reports for clients and their competitors Coordinated media tours Trained up to three employees Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets Got more than $1M ROI publicity in a year for a client General Editor of a corporate newsletter that was read by more than 3,000 employees ",PUBLIC-RELATIONS " INFORMATION TECHNOLOGY AUDITOR Skills PeopleSoft HCM 8.8/9.x, PeopleSoft Financials 8.8/9.x, PeopleTools 8.51/ 8.54, SQL Developer, MS Office, Visio, MS Project, Dell Stat 5.6/5.7, SQL Developer, Application Designer, Putty, SharePoint, HP Application Lifecycle Management, Oracle Enterprise Manager, STAT Admin, TOAD, Service Now, Remedy, Heat, Oracle E-Business, Asset Suite 8. Experience 10/2016 to Current Information Technology Auditor Company Name － City , State Participate in the annual risk assessment and audit planning process covering IT, financial, operational, and contract areas. Assist with IT audits and reviews including user access, database and service configurations, security, and policy and procedural compliance. Perform IT project pre and post audit assessments. Participate in external cyber related audits and assessments. Assist with IT portion of annual assessment of internal controls over financial reporting (Sarbanes Oxley - SOX). Includes risk assessment, control walkthroughs, control testing, remediation assistance, report of results to IT management and other management, and collaboration with our external financial IT auditors. Consult on IT matters within non-IT focused audits and reviews performed internal audit. Assist and consult with IT management on upgrades, implementations, and action plans resulting from various audits and assessments. Assists and provides support to others auditing the Association as needed. Train and educate members of the internal audit team and other personnel on IT audit methods and emerging IT risks. Coordinates work of internal auditors when assigned to assist with special/complex audits. Adhere to company policies, programs and procedures as well as Critical Infrastructure Protection (CIP), Western Electricity Coordinating Council (WECC), Federal Energy Regulatory Commission (FERC), North American Electric Reliability Corporation (NERC), and Midwest Reliability Organization (MRO) standards and Equal Employment Opportunity (EEO) laws and regulations. 04/2015 to 10/2016 PeopleSoft Security Administrator III Company Name － City , State Work closely with the internal and external audit department to provide reports and documentation for compliance. Perform user access recertification, operational audits, quarterly performance assessments for Segregation of Duty /SOX controls by compiling and distributing monthly and quarterly user access reports. Provide functional expertise and guidance to developers for technical solutions in modules of PeopleSoft Core Financials, and other applications. Provision user security for PeopleSoft Financials. Ensure that appropriate roles, permission lists, and row level security exists for all functional areas. Create new business process flows and functional designs for Enterprise Learning Management requirements. Work with the business owners, data owners, end users, and external auditors on fit gap analysis and remediation for process requirements, improvements, and recommend best practice solutions. Determine the risks associated with the access and highlight any risks to management. Obtain report approval from business units and data owners of financial systems for review and user access validation. Perform data migrations across multiple environments using Dell Stat 5.6/5.7. Streamline and close the gaps of the employee onboarding and termination process. Analyze, monitor, and troubleshoot business processes of systems that interface with PeopleSoft Financials. Create, analyze and monitor access including creation, deletion and modification of access. Coordinate and manage application release processes with various teams. Interact with different teams of project managers, developers, quality engineers, peers, and other team members from integration teams. 07/2014 to 04/2015 Sr. Application Systems Analyst Company Name － City , State Worked with business owner to gather and document business requirements and business processes. Created and configured Work centers, Dashboards, and Interaction Hubs for HCM,and Financials using PeopleSoft 9.2 PeopleTools framework. Provisioned user security and functional support for PeopleSoft HR, PS Financials, PS Campus Solutions, and Workday HCM. Ensure that appropriate roles, permission lists, and row level security exist for all functional areas. Mapped security parameters for PeopleSoft 9.1 to 9.2 upgrade. Worked with third party vendors to implement solution. Created and maintained documentation of application support and technical environments. Performed data cleanup and validation of security roles and permission lists. Performed user security role recertification to ensure SOX and Data Privacy assessments. Prepared applications for Identity Access Management. Identified and resolved application issues effectively and in a timely manner. Provided advanced technical application support and troubleshooting. Performed service request changes and assigned work accurately and efficiently. Supported remote users using Citrix Remote Desktop, Microsoft Lyncs. 10/2007 to 07/2014 Sr. ERP Security Analyst/Team Lead/Project Lead Company Name － City , State As a team lead, was responsible for implementation, troubleshooting, cybersecurity assessments, PeopleSoft user security reviews and security support, user system access review, and upgrades for PeopleSoft HRMS, PeopleSoft Financial systems, and Workday HCM. Ensure that appropriate roles, permission lists, and row level security exists for all functional areas. Responsible for working with stakeholder to gather requirements to bridge the gap between US Oncology (USON) and McKesson Specialty Health for the merger. Worked with stakeholders to perform comprehensive requirements gathering for onboarding new oncology clinics into the McKesson network. Gathered the requirements and implemented the change to transfer USON corporate employees to McKesson's PeopleSoft HCM. Managed application project initiatives, procurement, and change management; this included impacts to business applications, processes and supplier management day-to-day planning, audit schedules, risk management, compliance, and ensuring the team met its required level of service for production. Responsible for coordinating with IT support teams on major incident management issues using ITIL best practices. Performed business processes creation, analysis, and re-engineering. Provided specialized training on application functionality. Investigated and resolved IT issues and complaints from end users, business owners, and stakeholders. Supported and maintained other applications such as IKnowMed EHR. Managed and performed change management of security initiatives and business process changes for PeopleSoft HRMS, PeopleSoft Financials including Grants, and Workday HCM. On boarded new oncology practices; worked with the clients to perform fit/gap analysis to integrate the practices into the McKesson network. PeopleSoft functions included the creation, and modification of the roles and permission lists, updates to row level security, processes, and query security. Responsible for the creation, modification and terminations security of users for iKnowMed EHR, PeopleSoft, Oracle, Siebel, and additional medical systems. Served as a core team member for the EIB uploads, implementation and integration of security and business processes for Workday HCM, Payroll, Time Tracking Absence Management and Compensation Modules. Provided both technical and functional support for PeopleSoft Financials, PeopleSoft HR, and Workday HCM. Actively provided PeopleSoft security subject matter expertise to the internal audit team to assist in evaluating the adequacy and effectiveness of application controls monitored annually. Maintained security documentation including migration requests, security component and object standards and definitions, and weekly status reports. Created and maintained security admission procedures for each application. Managed and generated weekly security reports for security incidents in the Heat incident handling tool to reduce the number of security issues and defects and enhance application controls and monitoring. Developed and distributed quarterly security audit reports for the business owners' review and signoff. Worked with the business owners to identify risk, define business processes, and reduce granting excessive access to users. Coordinated business owner process approvals and authorization for requisition approvals, invoice approvals, employee time approvals, and user provisioning. Participated in change management meetings to add value through perspective and awareness of impacts to operational changes proposed. Contributed ideas for building efficiency within the department and business units. 04/2007 to 10/2007 Manager Company Name － City , State Managed and assisted in development of major incident management procedures to be followed by IT staff in resolving network related issues. Served a key role in the Remedy implementation project; this included the installation and creation of data structure requirements and value data population in the new Remedy incident handling tool. Created a Change Management strategy and established reinforcement mechanisms and celebration of success. Developed and maintained a network infrastructure that met all service level requirements and provided additional capacity for growth. Applied a structured ITIL major incident management and change management approach and methodology. Identified potential people-side risks and anticipated points of resistance; developed specific plans to mitigate or address the concerns. Provided the documentation, tracking of potential gaps and risks, and status of mitigation steps to reduce these risks. Conducted readiness assessments, evaluated results and presented findings. Developed a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan. Supported the execution of plans by employee-facing managers, business leaders, and stakeholders. Conducted active and visible coaching to change sponsors' executive leaders. Created and managed systems metrics to track adoption, utilization and proficiency of individual changes. Identified resistance and performance gaps, and worked to develop and implement corrective actions. 03/2006 to 04/2007 Lead Client Security Analyst Company Name － City , State Served as the liaison between the business and IT departments supporting global accounts for companies located all over the world. Worked with developers to implement changes in production. Led a team of five employees including first level support located in Gurgaon, India to provide production security issue resolution. Met with business team to determine requirements and define new process flows for new teams. Gathered requirements for newly created teams and determined which business applications/environments were necessary for proper job performance. Developed and enforced policy regarding mandatory security procedures. Documented functional/training procedures and implement changes to security procedures. Instituted security policies as dictated by business needs. Regularly met with internal and external auditors to perform security walkthroughs and assisted in documenting test plans and mitigating findings. Ensured SOX/SAS70 audit compliance by performing monthly/quarterly user audits. Developed and maintained documentation for audit compliance. Performed Business Impact Analysis and Cost/Benefit Analysis for potential tools, applications, hardware, and system solutions. Chaired weekly meetings to address various client issues. Worked with stakeholders to identify and moderate risks. Created new roles, maintained segregation of duties and ensured appropriate access levels for applications maintained across product/business lines. Structured roles/permissions according to design specifications and user specifications. Managed Siebel queues to disseminate, track, and evaluate security requests received by Client Security. Implemented modifications to request processes. Participated in functional testing. Implemented and tested changes to online request processes. 05/2002 to 03/2006 Sr. Technical Analyst Company Name － City , State Coordinated with analysts/programmers to evaluate, modify, test, debug, and maintain applications. Performed parallel testing and functional testing during PeopleSoft upgrades. Administered PeopleSoft security to create, modify, and delete the security of users. Diagnosed and resolved software issues and defects. Accurately interpreted and fulfilled customer requirements to achieve customer satisfaction. Provided third level end user support. Worked with network and application support team to resolve technical issues. Created and maintained support roles and permissions lists based on functional specifications and security requirement requests. Identified and managed problems, determined root cause, and initiated corrective action and risk mitigation where applicable. Provided support for AS/400 Mainframe, E-Procurement, PeopleSoft, VPN connectivity, Blackberry, and other applications. Documented new/existing functional processes and procedures, as well as created knowledgebase articles related to previously undocumented resolutions. Worked on business process re-engineering initiatives. Established and maintained cooperative working relationships and an effective system of communication within the organization. Developed training and technical documentation and performed end user training. Facilitated weekly continuous improvement meetings with business users to identify enhancement requests and production support issues. Participated in weekly production support meetings with IT. Maintained issue and development task list documentation and status reporting on issues and enhancement requests of business users. 02/2000 to 09/2001 Systems Infrastructure Analyst Company Name － City , State 10/1999 to 02/2000 Technology Service Consultant Company Name － City , State Education and Training B.B.A : Management Information Systems University of Houston Management Information Systems 2010 Certified Information Systems Auditor (CISA) Certification - 1085531 *Legacy MCSE, CCNA, and Novell certified *Delta Sigma Pi Business Fraternity *Agrium Women's Leadership Group Skills Streamline, approach, AS/400, audit reports, auditing, business owner, business process, business processes, business process re-engineering, CCNA, Change Management, CISA, Citrix, coaching, hardware, continuous improvement, Council, Client, clients, customer satisfaction, database, Dell, documentation, E-Business, Financials, Financials 8.8, Financial, financial reporting, functional, Grants, HP, Hubs, HR, Information Systems, internal audit, IT management, IT support, ITIL, Leadership, team lead, Mainframe, meetings, Access, MCSE, MS Office, MS Project, SharePoint, migration, Enterprise, network, Novell, Oncology, Oracle Enterprise Manager, Oracle, Developer, Payroll, PeopleSoft HRMS, PeopleSoft, PeopleSoft 9.1, PeopleSoft 9.2, PeopleTools, PeopleTools 8.51, personnel, policies, processes, Procurement, quality, re-engineering, reporting, requirement, requirements gathering, risk assessment, risk management, Sarbanes Oxley, SAS, Siebel, Sigma, SQL, strategy, Structured, supplier management, user support, user training, technical documentation, TOAD, troubleshoot, troubleshooting, upgrades, upgrade, validation, VPN, Visio, articles ",INFORMATION-TECHNOLOGY " CONSULTANT Summary Media Planner and Media Buyer roles handled in the adverstising industry with a total work experience of 4+ years. Excellent knowledge in the Media agency analytical tools like TAM (Television Audience Measurement), IRS (Indian Readership Survey), TGI (Target Group Index), and Google Analytics. Excellent knowledge in Microsoft Excel, Powerpoint, Outlook, Project, and Visio. Have used the tools at work place and academic front prudently. Basic and working knowledge in SQL (Structured Query Language), Core Java, HTML, SAP MM module Worked on operating systems like Windows 7, Windows Vista, Windows XP, and Apple OS X. Strong Interpersonal skills, leadership skills, listening skills, quick learner, and team player. Have a delightful and enlightening experience in working with top clients in FMCG, Automobile, Retail, e-commerce etc. Attended several conferences, and training programs with seniors. Highest qualification is MBA in International Business with dual specialization in Marketing and Finance. Currently pursuing Masters in Management Information Systems in the US. Looking forward to switch industry from Marketing to Technological field focused on Database side preferebly. Highlights JAVA Web Technologies HTML, CSS Databases MYSQL Database Tools SQL Analytical and data Retrieving Tools Google Analytics, TAM, TGI, RAM, IRS Operating Systems Windows 7, Windows Vista, Windows XP, and Apple OS X. Accomplishments Project Title Hospital Database Management System Course Database Design and Implementation Problem Lack of Centralized Database System, paper records management and lack of communication between functional Department Solution To design a Hospital management system and build the database in SQL Summary The project was related to Relational Database System and after identifying the departments and hospital unit as a whole. At the designing stage ER and Schema was formulated and in the implementing stage database was built in the most popular RDBMS called MySQL. Tools used MySQL Project Title Accounts Receivable Application (ARA) Course System Analysis and Design Problem The Company was working on an old legacy IBM mainframe system, which was costly ad inefficient. Solution Mainframe to distributed Environment Setup Summary new project proposed is to build an Accounts Receivable Application (ARA) which is distributed unlike the rigid and costly IBM Mainframe System. The Distributed ARA would be using the J2EE Platform, which is platform independent Java environment a Java platform for building, and implementing web based enterprise and application. Likewise, a disseminated framework will give Flexibility and scalability and cost efficiency. Methodology Generating System Request, Feasibility analysis, Use cases, Sequence, class, package diagrams, GUI Samples Tools Suggested/Used Ms Visio, Ms Project 2010, Java JDK, Business Objects, MySQL, Red Hat Linux, Web Logic Project Title ERP Implementation for a Regional electrical Utility company Course Enterprise Resourse Planning (ERP) Problem The company functional units are not communicating effectively and hence the overall efficieny is falling down Solution ERP system to make the company integrated across functions Summary Regional electric utility company is planning to implement ERP systems into their organization to make it more robust and integrated. Methodology In each functional units of organization which is Marketing, HR, Finance, and supply chain, the organizational structure needs to be identified, funcational and inter business processes needed to be identifiied and database needs to be integrated accordingly. Tools Suggested SAP S&D, MM, FI, and HR Modules. Experience 03/2014 to 07/2014 Consultant Company Name The company was an event management company focused in the sports and fitness field based out of Bangalore. Their main client was Google and my role was to plan the events and consult the company on Marketing related processes. Job Responsibilities Managing Clients event planning budget Design and Implement Event Plans Monitor and control Event plans Consult on Advertising and Marketing activities Manage Reports and presentations Send Weekly and monthly updates Attend Pitch Meetings and presentations. 04/2013 to 11/2013 Account Manager Company Name To manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan implemented. Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Competition Analysis and Target audience profiling according to the campaign need Seeking approval for first cut pre media plan from the client Regular Team Meetings and client meetings Generating MIS reports and weekly updates New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Group M Role Media Buyer. 12/2011 to 04/2013 Company Name To manage clients budget and negotiate the cost for the approved media plan and big media properties with the vendors and get the savings for the client Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Investment profiling for media mix Responsible for first cut media plan Rates for planning Presenting new Media investment oppurtunities to the clients Finalising the Rates for the media plan and provide savings report to the client New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Mudra Role. 06/2010 to 12/2011 Media Planner To Manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan Job Responsibilities Competition Analysis and Target audience profiling according to the campaign need Seeking approval for first cut pre media plan from the client Generating MIS reports and weekly updates Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned. Education Degree MBA : International Business MIS Management Information Systems National University GPA: GPA: 10/4 International Business GPA: 10/4 MIS Management Information Systems GITAM University GPA: GPA: 6/4 GPA: 6/4 HOBBIES: Singing, Socializing, Working out , and Travelling Skills Advertising, Apple, Budget, CSS, client, Clients, Databases, Database, event planning, event management, Google Analytics, HTML, JAVA, Managing, Marketing, Media plan, Meetings, Windows 7, Windows, Windows XP, MIS, MYSQL, new Media, Operating Systems, OS, Presenting, presentations, processes, RAM, Singing, SQL, Vista ",CONSULTANT " SOFTWARE ENGINEERING ANALYST Skills Programming Languages: C, SQL, Python, R, Tableau developer Tools: HP ALM Quality center, HP QTP, MS office, Trello- Project management tool, Streak CRM. Accomplishments Certifications: Coursera Introduction to interactive programming using Python,Rice University; Udemy certified SQL. Experience 02/2017 to 07/2017 Software Engineering Analyst Company Name － City , State Enactus chapter of Thapar University Founded project Soul of the clay as the team lead of Enactus to aid the artisans by up skilling them with modern day techniques, thereby increasing the income of these artisans by 150%. Executed project Naritva, where I along with my team implemented a socio-economic business model in order to improve women sanitation in rural areas of India with motive to reduce diseases prevalent among rural women. Executed project Jaivika to bolster farmers by setting up machinery to produce low cost manure from organic waste. Student Alumni Interaction Cell - Administered alumni relations as a senior member in SAIC and held the responsibility of event management in cultural events. 12/2016 to 02/2017 Software Engineering Analyst Project- Global Site System Services Delivered automation tools using HP Quick Test Professional and VB script to achieve 95 percent test coverage and increase the efficiency of process by 25 percent. 12/2015 to 11/2016 Associate Software Engineer Project- Global Site System Services Worked as a part of quality assurance team for one of the leading Oil and Gas Company by functional testing in a simulation lab to assure the smooth functioning of 300 sites across the globe. Communicated with a team of business analysts in order to understand the business scenarios and draft test scenarios for application testing. Education and Training Present Syracuse University － City , State June 2015 B.E : Chemical Engineering MS IM Thapar University － City India Chemical Engineering 6.7/10 May 2011 Delhi Public School Secured 86.8 percent in Class XII: Mathematics: 96/100, Physics: 81/100, Chemistry: 89/100, English- 91/100 Interests Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival. Skills automation tools, business processes, C, Chemistry, CRM, client, English, event management, functional, HP, image, team lead, machinery, Mathematics, MS office, Oil, developer, Physics, Programming, progress, Project management, Python, QTP, Quick Test Professional, Quality, quality assurance, simulation, SQL, Tableau, VB script Additional Information AWARDS AND RECOGNITION Accenture Outstanding Performer Award. Awarded Certificate of appreciation by Enactus India to bring a change using entrepreneurial action. Awarded Certificate of appreciation by Thapar University to organize first economics festival of the University. Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival. ",ENGINEERING " GRADATION CANDIDATE ADVOCATE Executive Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Versatile child advocate professional with over 5 years experience working in a student-focused learning environment helping students improve their literacy. Core Qualifications Operations management Staff development Inventory control Supervision and training Sound judgment Computer-savvy Professional Experience Gradation Candidate Advocate Mar 2016 to Current Company Name － City , State Served as mentor to junior team members. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Employed [activities] and [techniques] techniques to encourage student learning and build community within the classroom. Interviewed clients individually and with families to determine what services would best address their needs. Retrieved requested files and delivered to appropriate personnel. Scout Master Jan 2012 to Current Company Name － City , State Tutor and Supervise Children ages 5-14. Planning and Orchestrating various trips and activities. Mentoring / Coaching. Department Supervisor Jan 2011 to Mar 2016 Company Name － City , State Maintain outstanding customer service as per Company standards, generating sales, merchandising and safeguarding company assets. Ensure that each customer received exceptional service by providing a friendly environment, which included greeting and acknowledging every customer in a timely and personable manner. Handle cash, check and credit transactions at register and bagging merchandise. Use selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. Played a role in processing, replenishing, and organizing merchandise before and after store hours and monitoring floor stock. Contributed to efforts to maximize proceeds, minimize loss and improve customer satisfaction. Assisted in floor moves, display maintenance and fitting room monitoring. Warehouse Material Handler Jan 2008 to Jan 2010 Company Name － City , State Distributed and assisted in weekly inventory of product. Received and processed large shipments of merchandise. Printed labels and loaded orders for delivery. Identified and organized appropriate orders according to cart system. Promotions Manager Jan 2007 to Current Company Name － City , State Utilize online social media networking sites to promote events. Create and increase public awareness of entertainment events by canvassing the Metro Atlanta area. Assist in venue preparation. Promote social nightlife in Atlanta University Center. Shipping/Receiving Clerk Jan 2006 to Jan 2008 Company Name － City , State Prepared items for shipping. Verified and reserved records of incoming and outgoing shipment. Utilized knowledge of shipping procedures to control shipping quality. Education Bachelors of Science , Physical Education 2010 University of South Carolina － City , State Physical Education Personal Information Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business Affiliations Boy Scouts Of America WCFL Youth Football League  Willing to relocate: Anywhere Skills Handle cash, Coaching, credit, customer satisfaction, customer service, delivery, inventory, Mentoring, merchandising, networking, organizing, quality, selling, sales, shipping Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer ADDITIONAL INFORMATION Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business ",ADVOCATE " PRE-PRESS GRAPHIC DESIGNER Summary Creative, hardworking designer seeking a full-time desktop job, educated as a graphic artist, past experience in business world as a desktop publisher laying out designs for printed mail and advertisements, in local government designing new websites with graphics for different agencies within the system, and later for the same government printing and reproduction center creating documents to be printed off a press or copiers. Skills Adobe InDesign, Photoshop, Illustrator, and Acrobat Professional Strongly familiar with Microsoft Word, Excel, PowerPoint, and Publisher / also QuarkXPress Basic knowledge of web development with Adobe Dreamweaver, HTML, WordPress Able to perform graphic design and administrative functions Able to work as a team player and independently Experienced using phone, fax, email, copiers and printers Provides excellent customer service (in-person, by phone, email, or interoffice mail) Prioritizes and calmly handles multiple projects and requests Listens to directions, takes notes for later reference, follows procedures Knowledge of design setup on computer for jobs to be printed by outside vender or in-office copiers Experience 01/2008 to Current Pre-Press Graphic Designer Company Name － City , State Create new designs for variety of items like manuals, newsletters, and posters. Use templates for updated documents like envelopes, letterheads, and business cards. Proof jobs for initial and final customer approval. Manufactures a high-quality PDF file digitally for proofing, photocopying and offset printing. Performs file backup and organizes system for easy recovery. Maintains and monitors supply inventory and orders items when needed. Operates photocopying equipment, includes sending approved documents to printer. Assists in the bindery department, using the folder and manual paper cutter for small jobs. Also can use bindery equipment, like the fastback and GBC binding of spines. Mounts and laminates to foam boards, manually trims to size. Ensures timely submission of files to production. 04/2000 to 01/2008 Web Designer Company Name － City , State Created new sites and made updates to current sites; created graphics to use on web pages; scanned documents and converted digital files for links on sites; maintained updates and corrections on sites; answered email and phone call requests from departments about site changes; proofed pages with emails before sending live to internet. 06/1998 to 02/2000 Desktop Publisher Company Name － City , State Performed set-up and conversion of documents from Mac to PC then to UNIX systems; used QuarkXPress on Mac for the set-up of many jobs; sent to network to be used by programmers for ""targeted"" direct mail printouts; trained new team staff members; helped with clean-up when company shut down. 06/1997 to 03/2000 Graphic Designer Company Name － City , State Temporary office jobs using Macintosh computers to design files to be printed for various companies like:. Alltel Publishing. Cleveland School District. HKM Marketing Communications. Nationwide Advertising. Education and Training May 1997 Bachelor of Fine Arts Alfred University － City , State Work History Company Name Skills administrative functions, Acrobat, Adobe Dreamweaver, Photoshop, Advertising, backup, Basic, business cards, conversion, excellent customer service, direct mail, email, fax, graphic design, graphics, HTML, Illustrator, Adobe InDesign, Mac, Macintosh computers, Marketing Communications, Excel, mail, office, PowerPoint, Publisher, Microsoft Word, monitors, network, newsletters, takes notes, PDF, copiers, posters, printer, printers, proofing, quality, QuarkXPress, supply inventory, team player, phone, UNIX, web development, web pages ",DESIGNER " PR & EVENT MANAGER Summary Experienced creative marketing professional who consistently delivers high-quality and results-focused marketing content. In-depth knowledge of social media and PR management with expertise in identifying emerging market trends. Experience PR & Event Manager Jan 2015 to Current Company Name － City , State Coordinate all public relations activities. Manage social media platforms to engage audiences across traditional and new media. Research influencers and initiate collaborations. Develop a marketing communications plan including event strategy, sponsorship budget, and goals. Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis. Coordinate details of events such as venue, flyers, sales, entertainment, guestlist, artist booking, sponsorships, etc. Social Media Consultant Apr 2017 to Current Company Name － City , State Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification. Moderate all user-generated content in line with the moderation policy for each community. Create original content. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information. PR & Social Media Manager Jan 2013 to Jan 2017 Company Name － City , State Develop a follow growth strategy for social media. ex: 180k followers in 2013 vs 2.2m followers in 2017 on our Instagram) --Manage PR & Social Media Coordinators from 20 international regions and make sure their follower growth rate is constantly increasing. Manage the brand's Social Media platforms such as Facebook, Twitter, Instagram, Pinterest, Tumblr, Youtube, Viva Radio, Snapchat, etc.) --Develop a marketing communications plan including strategy, goals, budget and tactics & a media relations strategy, seeking high-level placements in print, broadcast and online media. Research top influencers, competitors, and trends. Plan and execute events, influencer marketing, celebrity outreach, media monitoring, and product placement for social uses. Create timely and engaging content optimized for platform used and intended audience. Scout and photograph influencers and models to feature on social media to create new contents. Monitor sites for customer service opportunities. Analyze and report social media actions on a weekly basis for successes and new opportunities. Create engaging and professional visuals that reflect the brand. Stay current with PR & social media trends and tools. Attend networking and educational events. Review marketing analytics weekly to make informed decisions going forward surrounding social campaigns, influencers, messaging, etc. Media Specialist Mar 2017 to Oct 2017 Company Name － City , State Develop weekly social & influencer programming across accounts. Manage local and international account managers to produce all imagery, tags and captions, and make edits as needed for each account and planned post. Identify tastemakers in the social communities as they relate to the brand and build partnerships with brand advocates, influencers, and other creatives. Ensure Paid Social campaigns are set-up and properly QA'd. Curate and grow social images on website, ensuring that page is updated daily with shoppable user generated content. Ensure that all PR/social content and copy is brand appropriate, accurate and appropriately labeled. Engage with community and influencers on social channels via liking, commenting, and regramming imagery. Report on performance and growth on weekly and monthly basis. Support aligning domestic agencies to create and execute an year-long strategy, including events, to increase brand awareness. Work to ensure media placements increase sales. Media Manager Oct 2017 to Current Company Name － City , State Manage media inquiries and interview requests. Create content for press releases, byline articles and keynote presentations. Build relationships with thought leaders to grow industry awareness. Manager social media accounts with over 6 million followers total. Work with celebrities and stylists to increase revenue. Monitor SEO and web traffic metrics. Communicate with followers, respond to queries in a timely manner and monitor customer reviews. Stay up-to-date with current technologies and trends in social media, design tools and applications. Design and implement social media strategy to align with business goals. Set specific objectives and report on ROI. Education and Training Bachelor of Arts , International Studies 2013 Queen's University － City , State , Canada International Studies Skills Adobe, Advertising, benchmarking, competitive research, forecasting, Google Analytics, Marketing research, marketing communications, Photography, press releases, Product marketing, sales, Social Media platforms ",APPAREL " WEB DESIGNER/GRAPHIC DESIGNER Summary To obtain a dynamic, challenging opportunity that contributes to the success of the business via eight years proposal coordination experience and 15 years' experience in graphic layout and design. Make a strong contribution by utilizing and expanding upon work experiences and capabilities, related education, oral, written and interpersonal skills. Positively impact the quality of work, acquisition of new business and client retention goals. Highlights Proficient in Dreamweaver, Photoshop, QuarkXPress, InDesign, Microsoft Word and PowerPoint; Foundational skills in Illustrator and Microsoft Excel Copyediting, proofreading, HTML and CSS editing In depth knowledge of Business Development and Proposal response and coordination process Experience 01/2010 Web Designer/Graphic Designer Company Name － City , State Manufacturer of Expansion Joints and Hose Manage front-end web site design to project a visually appealing image of company products and value added services. Manage all assigned projects from conceptualization to implementation. Coordinating and communicating with stakeholders in all stages of work to achieve desired message and impact. Update existing site content through collaboration with subject matter experts to ensure industry relevancy and accuracy. Develop and redesign company catalogs, periodic internal publications, industry advertisements and sell sheets in a manner that will project a sophisticated image and result in additional sales revenue for the company. Overhauled the visual appeal and readability of previously developed technical and product catalogs through extensive redesigning. 01/2010 to Current Web, Graphics and Written Communications Consultant Family In Distress, Inc., Augustine Monica Films, LaGrande Famille Preschool, Black Pearl, Inc. Web site design and maintenance for a variety of clients to provide or enhance online presence, as well as promote the sale of products and services. Provide graphic design support for non-profit, small business and individual clients to project a professional and polished print image to target audiences. Written business communications support by gathering information and effectively translating verbal dialogue into well-written, persuasive copy. 01/2008 to 01/2012 Copy Editor and Proofreader Company Name － City , State Thoroughly proofread web-based documents for The Academy of Nutrition and Dietetics Evidence Analysis Library www.eatright.org (the world's largest organization of food and nutrition professionals). Copyedited nutritional research studies for accuracy according to ADA's guidelines including citation, terminology and specified table formatting for consistency throughout the extensive user-friendly online library. Funneled documents to lead editors for final publication and online availability to dietetic and nutrition professionals, researchers and advocates worldwide. 01/1999 to 01/2007 Proposal Specialist Company Name － City , State Provided professional proposal development support to all divisions of the ARAMARK Corporation. Achievements Received ""2006 Top Producer"" Award for overall annual production and outstanding peer review. Recognized as ""Quarterly Top Producer"" several quarters over the course of eight-year tenure at ARAMARK. Recipient of above average annual merit raises as a result of outstanding performance reviews. Key Responsibilities: Executed analysis and preparation of RFP'S/RFQ'S/RFI'S in coordination with ARAMARK business development team professionals. Ensured responses were completed and received operating in a fast-paced, deadline-driven and time-sensitive environment. Coordinated with ARAMARK company resources to develop business winning, quality customized responses to RFP/RFQ/RFI's including legal, compliance and finance departments as well lines of service and subject matter experts. Applied ARAMARK corporate methodology and quality assurance procedures to ensure unified branded message and image were delivered every time. Implemented use of standard corporate response sections based on boilerplate. Supported customization through editing and/or writing when necessary. Performed editing and proofreading to ensure accuracy and integrity of all proposal documentation including content flow and organization, syntax and grammar. Created final documents utilizing QuarkXPress, Photoshop, PowerPoint and Excel. Assisted in the development and maintenance of database/repository of past responses and supplemental documents including client references, key personnel bios, and résumés. Supported efforts of directors of business development in procuring new business and retaining existing clients through creation of engaging, informative and well-organized marketing materials, annual client progress reports and case studies. Regularly communicated progress status during the life cycle of an RFP; kept director of business development abreast of relevant project information concerning addenda or changes to initial response specifications. Served as a valuable company resource by developing and maintaining a thorough knowledge of ARAMARK's extensive lines of business and services offered. Documented valuable lessons learned to share with proposal manager and department team members. Implemented newfound efficiencies and/or best practices into response development process. Served as a company resource by continuously developing graphic design and layout skills to present sales material in a visually appealing and engaging format. Education May 1991 Bachelor of Science : Journalism Boston University College of Communication Journalism February 2007 Graphic Design Foundation Certificate Sessions School of Design Certificate in Web Development - February 2002 Illinois Institute of Art Skills ADA, Photoshop, advertisements, business communications, business development, catalogs, content, Copyediting, CSS, client, clients, database, documentation, Dreamweaver, editing, fast, finance, Graphic Design, HTML, Illustrator, image, InDesign, layout, legal, director, marketing materials, Microsoft Excel, Excel, PowerPoint, Microsoft Word, performance reviews, Pearl, personnel, persuasive, Producer, profit, progress, proofreading, Proposal, proposal development, publications, publication, quality, quality assurance, QuarkXPress, research, RFI, RFP, sales, translating, Web Development, Web site design, well-organized, Written ",DESIGNER " BRANCH ADMINISTRATOR Objective Obtain a challenging position which will demonstrate and highlight my organizational, customer service, communication, and project management skills. Summary Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people. Excellent team-building skills. Motivated personable business professional with a successful track record in the business and retail field. Quickly master new technologies and skills. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Flexible and versatile - able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Highlights Skills Summary ◆ Project Management ◆ Report Preparation ◆ Written Correspondence ◆ General Office Skills ◆ Computer Savvy ◆ Customer Service ◆ Scheduling ◆ Distribution ◆ Communication ◆ Accounting/Bookkeeping ◆ Front-Office Operations ◆ Bi-Lingual Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Strong problem solver Self-directed Professional and mature Resourceful Dedicated team player Strong interpersonal skills Proofreading Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of employees. Experience Company Name October 2009 to Current Branch Administrator City , State Prepare & process complex reports for managers on a daily basis ensuring to meet tight deadlines. ◆ Diagnose and resolve all inquires from customers and closely working with our sales department. ◆ Invoicing on a timely matter for three branches. Processing service orders daily. ◆ ◆ Company Name August 2005 to July 2009 BILLER/CUSTOMER SERVICE REPRESENTATIVE City , State Accounts payable and receivable as well as account reconciliation. Invoiced all incoming receipts on a timely basis. Process all incoming customer phone orders. Management of all appointments and delivery schedules on calendar. Managed drivers schedules and dispatching assuring they are checked in and accessible. Company Name September 2002 to July 2005 LOGISTICS & CUSTOMER SERVICE COORDINATOR City , State ◆Oversee front-office operations and provide impeccable customer service. Key contact for all vendor requirement assurance. Sales liaison to ensure shipments were executed in timely manner and while assuring quality control. Reviewed all contracts and proposals. Management of all meeting and event logistics and planning. Transmissions of all EDI documents and order processing. Accounting: Invoicing Creation/maintenance of excel spreadsheets for budgeting and inventory purposes. Chargeback's Inventory Management Shipping Management: Assurance of delivery deadlines.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Verification of vendor specification compliance. Responsible for generating style's and color codes in style master Oversaw call center operations and staff. Highest level of care for resolving customer inquiries/complaints. Expense reporting and tracking for CSC as well as inventory controller for all Ralph Lauren Divisions. Management of all meeting and event logistics and planning Education LINCOLN TECHNICAL SCHOOL 2007 Certification on body Mechanics : Massage Therapist City , State , US LINCOLN TECHNICAL SCHOOL - Edison, NJ Graduated in June 2007 Certified Massage Therapist HUDSON COUNTY COMMUNITY COLLEGE High School Diploma : Liberal Arts City , State , US HUDSON COUNTY COMMUNITY COLLEGE - Jersey City, NJ 1993-1996 Certifications CSC Certified Massage Therapist Languages ◆ Bi-Lingual Spanish Skills Customer Service, Receptionist, Retail Sales, Account Reconciliation, Accounts Payable, Customer Service Representative, Dispatching, Inventory, Logistics, Operations, Accounting, Budgeting, Color Codes, Csc, Customer Inquiries, Customer Service Manager, Edi, Excel, Invoicing, Liaison, Maintenance, Order Processing, Quality Control, Sales, Service Center, Shipping, Transmissions, Accounting/bookkeeping, Bi, Bi-lingual, Bookkeeping, Business Intelligence, Correspondence, Project Management, Retail, Retail Marketing, Scheduling ",APPAREL " BUSINESS DEVELOPMENT EXECUTIVE Summary Accomplished sales professional with 20 years of business development and account management experience in both the private and public sector; healthcare, education and government. Adept at managing intense demands of multiple existing customer accounts and cultivates strong customer relationships. Highlights Negotiation  Financial Analysis Detail Oriented  Strategic account development Relationship selling Teamwork Accomplishments Selected to the Staples NAC Green Team. Successfully grew account base to 14 new customers. Generated $3.5 million in new business acquisition. Recipient of BDE All Star award. Closed $700,000 in furniture for customer's new corporate headquarters. Experience 08/2012 to Current Business Development Executive Company Name － State Experience in delivering profitable, multi-year national and corporate contracts to companies with 400+ employees. Responsible for business-building and relationship-building expectations through long selling cycles with unique accounts. Lead entire sales process, price negotiation, final contract terms and implementation from inception to close of sale. Create and conduct unique marketing proposal presentations and RFP responses for all Staples industry business solution categories; supplies, facilities, technology, promotional, print, and furniture. Generate new sales opportunities through direct and telephone selling and emails. Leverage lead generation tools to increase profitability and product presence in the marketplace. Developed new customer base consisting of 14 accounts averaging $250,000 dollars in office supplies a year. 07/2007 to 07/2012 Account Manager Company Name － State Responsible for customer acquisition, retention and expansion. Established relationships providing healthcare solutions that fit accounts goals, objectives and GPO contract agreements. Administered all e-commerce training and development. 12/1991 to 12/1997 Account Executive Company Name － State Managed largest corporate accounts in seven states. Negotiated and executed marketing and advertising promotions. Met or exceeded all quotas throughout tenure and increased market share in accounts. 11/1987 to 12/1991 Sales Representative Company Name － State Effectively communicated and coordinated execution of the planogram with store management. Arranged items in favorable positions and areas of the store for optimal sales. Managed the purchasing process for the entire department. Education Bachelor of Science : Journalism and Mass Communications Kansas State University － City , State Public Relations and Marketing Skills Customer Relationship Management (CRM) software (Salesforce) Office 365 Healthcare: GPOs Government and Education: Consortiums ",BUSINESS-DEVELOPMENT " BUSINESS DEVELOPMENT MANAGER Summary Seeking an Account Manager role that offers a vibrant workplace where I can use my 13 years of account management experience. Highlights Trained in business development Accomplished in relationship selling Proven sales track record Recruiter training Sales management Team leadership Sales coaching Accomplishments Aerotek Top Producer in the Midwest in 2007 and 2008  Devised successful recruiting plans for multiple clients cementing their positions as cornerstone accounts.  Created strategies to develop and expand existing customer sales. Experience 07/2016 to Current Business Development Manager Company Name － City , State Positioning information security solutions to large Commercial and Public Sector clientele; Ability to effectively profile target accounts; Professional networking to build relationships with C-level executives and decision making managers at targeted clients; Continuing education on evolving networking, unified communication, virtualization, and storage technology. 02/2016 to 07/2016 Engineering/IT Account Manager Company Name － City , State Responsible for the day to day activities necessary for billable headcount, revenue, and margin growth. To ensure client satisfaction and service delivery through New Business Development, Account Management, Recruiting and Leadership/Mentorship of a dedicated team of Technical Recruiters. Train and develop recruiters. Recruit as necessary in order to fill strategic positions. 09/2010 to 01/2016 Account Executive Company Name － City , State Industry: Healthcare IT Project, Technology & Staffing Solutions. Responsibilities: Identify, prospect and secure business opportunities to support new revenue growth for specific geographic area; Develop and implement sales/recruiting strategies for new account prospects focusing primarily on higher margin retail prospects and new business opportunities within active and inactive accounts; Drive activity/results through the leveraging and consistent application of best practice sales processes and initiatives; Work primarily within the Healthcare industry (payers, providers and life science). Lead, develop and mentor recruiters. 08/2009 to 09/2010 Business Development Manager Company Name － City , State IT Project, Technology & Staffing Solutions. Responsibilities: Identify, prospect and secure business opportunities to support new revenue growth for specific geographic area; Develop and implement sales strategies for new account prospects focusing primarily on higher margin retail prospects and new business opportunities within active and inactive accounts; Work with Regional Director and VP to plan, conduct and follow up on sales calls; Drive activity/results through the leveraging and consistent application of best practice sales processes and initiatives. 05/2005 to 08/2009 Senior Account Manager Company Name － City , State Civil Engineering, A&E, Environmental and GC. Responsibilities: Specialized in contract staffing for the civil engineering, environmental, architectural and construction industries; Responsible for the entire sales process, including prospecting, selling, negotiation, and closing; Sales forecasting, lead generation and prospecting; Strategically manage call cycles; Expand and maintain territory business by working with accounts to meet and exceed annual sales objectives; Maintain superior relationships with contacts and decision-makers; Consistently maintain monthly sales quota and revenue goals; Maintain activity standards (number of sales calls, quantity of face to face meetings, time spent prospecting, account renewals, etc.); Maintaining sales activity in the Siebel database for reporting purposes; Train and develop recruiting teams to fulfill delivery. 01/2004 to 05/2005 Senior Recruiter Company Name － City , State Consulting with client hiring managers to thoroughly understand the clients' needs; Developing creative sourcing strategies and leveraging resources to recruit high caliber candidates through online social networking, direct sourcing, community involvement, professional networking, and local media resources; Interviewing and assessing candidate qualifications through a combination of behavioral interviews and competency based evaluations; Developing a network of ready to work candidates to meet the current and anticipated needs of clients; Facilitating interviews between the candidate and client, including candidate preparation and client briefing; Conduct debriefing with candidates and customers following interviews; Develop long term relationships with employees while on assignment and providing career coaching; Maintaining and updating thorough, accurate, and compliant documentation of all client, candidate and temporary interactions via technology solutions. 05/1999 to 04/2003 Managing Director Company Name － City , State Sheet/coil steel sales; Secure new and existing business; Supervise warehouse staff; Organize loads for delivery/collection; Maintain inventory. Education May 1999 Bachelor of Science : Technology and Management University of Bradford － State , UK Technology and Management Skills Salesforce, Siebel, Fox and Bullhorn CRM/ATS experience.  ",BUSINESS-DEVELOPMENT " INFORMATION TECHNOLOGY PROVISIONING TECHNICIAN Career Overview Process driven, goal oriented, Information Security Leader with 5 years of IT and security experience. A self-motivated Governance manager that is adept at analyzing and remediating threat vectors on an enterprise level. Bolsters corporate strategy, enhances daily security operations and delivers improved and optimized business protection, while leading a geographically diverse team adept at problem solving and risk analysis. Audit and Control Establishment Immediate Value Offered Technical Acumen Maximize technology investment, effectively implement IT business strategy, drive innovation, improve business processes, expand service & technical STRATEGIC PLANNING & ENABLEMENT capabilities and maximize multi-million dollar cost savings Qualifications BUSINESS PROCESS IMPROVEMENTS Partner with teams to create efficient cross-functional processes by eliminating CONTRACT NEGOTIATIONS COST SAVINGS INITIATIVES AD, DNS, TCP/IP, Microsoft Exchange, Rapid7 Vulnerability Assessment Platform, Firewall, IDS/IPS, Web Filter/Proxy, Mail Accomplishments Influential change agent focused on renewing quality initiatives for complex IT IT SOX GOVERNANCE & COMPLIANCE Outstanding Mentoring skills, adept at coaching junior and senior personnel, portfolios while collaborating cross-functionally and interdepartmentally increasing growth and confidence among team members FINANCIAL POLICIES & FORECASTING PROJECT Deployment & REPORTING PROJECT SCOPE AND SCHEDULING Provide ongoing management of Information Security practices, specifications, and architecture design facilitating continuous organizational improvement Security INFRASTRUCTURE IT ANALYTICS & ORIENTATION Progressive experience with managing enterprise security initiatives and culture and the development of appropriate audit procedures, policies, managing IT SOX governance & compliance to build a risk-based security escalation paths, tracking, documentation, and a highly trained team proficient Management Experience in enforcing key SOX requirements throughout the enterprise PROGRAM MANAGEMENT CROSS FUNCTIONAL COLLABORATION coupled with enterprise policy creation and negotiation acumen Possess comprehensive technical background and management experience RESOURCES UTILIZATION TRAINING & DEVELOPMENT Ensure business continuity and manage technology risks through information CHANGE MANAGEMENT assurance scoping, raising security awareness, bolstering systems, deploying. Work Experience 08/2013 to 11/2013 Company Name － State McAfee EEPC). Worked with multiple departments and executive teams to ensure a timely and complete roll-out of product. Served as a technical lead and a tier 2 escalation resource for multiple applications and operating systems. Support included Windows (XP and 7), Linux (Red Hat), and Mac (OSX). Administration, troubleshooting, reclamation, and issuance of RSA soft and hard tokens. Served as main escalation point for de-synchronization issues and hardware-based troubles. Led the executive support team which provided ""white-glove"" support for director level and above Active Directory administration ranging from SSO integration to forest creation, to simple user administration. Identified,. Information Technology Provisioning Technician , 10/2012 to 08/2013 Company Name － City , State researched and resolved AD issues relating to advanced administration and GPO creation. Provided remote and local support to an employee base of over 7000 employees, contractors, and consultants. Resolved complex hardware and software issues, and served as tier 2 and 3 support when needed. Utilized multiple ticketing systems to track customer issues, including Numara Footprints and Kayako Provisioned, troubleshot, and repaired laptops, desktops, MiFi's, and corporate cellular phones Managed the network operations center, which serviced upwards of 100 clients over multiple geographic locations with. Information Technology Consultant , 12/2011 to 02/2013 Company Name － City , State varying degrees of service contracts, in significantly diverse environments. Utilization of N-Central monitoring and patch management platform to audit and report on customer compliance and software usage statistics to prepare and present recommendations to increase security and productivity of the business Architected, implemented, and documented various Exchange and Active Directory deployments within each customer's individual ecosystem, and tracked utilization statistics to increase revenue for the operations center. Company Name － City , State Responsible for Enterprise Information Security and Architecture, Risk Management and Compliance, understanding business Information Security & Compliance Manager SolarCity, SAN MATEO, CA November 2013 - PRESENT issues and concerns, determining business and security requirements, designing architecture and applying Security Technologies to mitigate risk and ensure compliance with SolarCity policies and standards. Implementation and administration of forensic imaging enterprise solution. Utilized to conduct covert and overt collection and analysis of at-risk employees Creation and maintenance of IT SOX identified by our Legal team. Governance and Compliance program Outstanding mentoring skills, adept at coaching junior and senior personnel, increasing growth and confidence among team members. deployment of Vulnerability Assessment Concept-to-completion driver for the platform Interdepartmental mediator focused on converting identified risks, divergent - programming and non-compliant applications and software into enterprise- level solutions complete with policy guidance and remediation measures Vendor assessment, negotiation and then implementation of an upgraded security Managed Information Security projects, including planning and development of platform including firewall, proxy, new processes and technologies in areas of intrusion detection and response, category-based filter and VPN management of vulnerability assessment practices, and vpn authentication. Reduced the total cost of ownership for our Anti-Virus system by streamlining the Identified technical/mobility improvements to physical security designs, Author and maintain all Information deployment and administration processes providing a risk-based methodology, increased incident management landscape Technology, and Information Security and reduced operational expenditure policies for the enterprise Administered and coordinated the conversion of existing whole disk encryption platform (Symantec PGP) to new platform. Education and Training Associates of Arts and Sciences (AAS) : Business Administration Software Technology Business Administration Software Technology Associates of Arts (AA) : Information Technology Heald College Information Technology Associate of Applied Sciences (AAS) : Network Security Heald College Network Security Comptia A Certification Comptia Security Certification Skills A Certification, Active Directory, AD, Anti-Virus, BUSINESS PROCESS, coaching, Compliance Manager, CA, hardware, Concept, CONTRACT NEGOTIATIONS, contracts, conversion, encryption, clients, designing, desktops, Disaster Recovery, DNS, Firewall, functional, Gateway, IDS, imaging, Information Security, laptops, Legal, Linux, Mac, director, McAfee, mediator, mentoring, Exchange, Microsoft Exchange, Mail, Windows (XP, negotiation, Enterprise, network, Networking, operating systems, personnel, policies, processes, programming, Proxy, Red Hat, RELATIONSHIP BUILDING, Risk Management, SAN, statistics, Symantec, TCP/IP, Technical Trainer, phones, troubleshooting, VPN, Author ",INFORMATION-TECHNOLOGY " HR MANAGER Skill Highlights HR SKILLS HR Department Startup Three New Organization Startups Employment Law FMLA/ADA/EEO/WC Mediation & Advocacy HR Policies & Procedures *Staff Recruitment & Retention Salary Negotiations Employee Relations Benefits Administration Unemployment Administration Worker's Compensation Administration Orientation & On-Boarding HRIS Technologies Training & Development Performance Management Organizational Development HR Program/Project Management HRIS applications (Lawson, Paychex, Kronos, ADP) MS Office (Word, Excel, PowerPoint, Publisher, Access, Visio, Outlook) Professional Experience HR Manager Jan 2015 to Current Company Name － City , State Manage the Human Resource function for e-Cycle's corporate office as well as their fulfillment and data center, consisting of benefits and compensation administration, payroll, employee relations, policy compliance, and recruitment. Key Results: Foster an associate-oriented culture that emphasizes continuous improvement, team- work, high performance and quality. Ensure organizational conformation with applicable HR related regulations and statutes as well as organizational procedures and policies. Implement HR programs and policies as needed by the organization. Identify, evaluate, and resolve human relations, employee morale, work performance, and organizational productivity concerns. Develop staffing strategies and implement programs and plans to identify and cultivate effective and appropriate sources for employees at all job levels. Create or assist in the creation of associate training and organizational development programs. Develop and manage the annual associate review process. Insure that regional staff is included in corporate activities and feel like they are a part of the team. Responsible for the human resource management system(s) and provide staff and management with essential reporting information in order to help them in managing their associate resources. Recruit and retain top quality associates for each department, this includes recruiting nationally and in some cases at an executive level. Create or assist in the creation of compensation plans. Employee benefit administration consisting of Health, Dental, Vision, VSTD, VLTD and 401(k). Successful in reducing the health benefit expected increase from 46% to 5% during my first month with the organization. Sr. HR Manager Jan 2013 to Jan 2015 Company Name － City , State As a leader within the HR and Operations team, I was instrumental in partnering with local leadership and Corporate HR to develop and implement HR policies, processes, technology and services that are aligned to support our company's strategic initiatives in order to have a successful start-up. Key Results: Coordinated efforts to recruit and hire over 220 full time hourly associates and 27 management level employees while converting agency staff to full time. Instrumental in managing and creating the set up of the HR business office, which included development of personnel files, new hire practices, payroll, and HR reporting. Manage, by providing direction and development to HR, and develop the HR delivery as business continued to grow. Strategic business partner to the Site Director, as well as other operations leaders, in support of start-up operations, day-to-day operations, and peak season planning, staffing and operations. Worked successfully with local temporary agencies in order to staff to our Peak volume, which consisted of over 1800 total associates delivering over 3 million units from Black Friday to Christmas. Influence HR strategy and execute tactical direction for the facility within the overall HR strategy. Ensure internal consistency of HR policies and procedures across multiple locations. Interact with the Corporate HR team for exempt staffing, compensation and benefits, and other functional groups in order to support Operations. Maintain knowledge of HR policies and procedures, laws and regulations, industry trends and developments to ensure accurate information is being communicated throughout the company. Develop a work environment that demonstrates Fanatics core values. Provide strategic direction on leadership development and workforce planning initiatives within the fulfillment center. Coach senior business leaders and front line supervisors on HR polices, procedures, and best practices in dealing with employee relation issues, such as, poor performance, attendance, and behavior and conduct issues. Championed a fun, friendly and approachable HR team of professionals. Ensure integrity, maintenance and confidentiality of all personnel records in accordance with policies and procedures and applicable Federal and State laws. Improve HR service delivery in line with overall business performance expectations. Look for ways to innovate systems for HR delivery (People, process & technology). Manage the HR function with measurable objectives, and communicate the bottom line impact of HR delivery to the business. HR Director Jan 2008 to Jan 2012 Company Name － City , State As a member of the executive team, I was directly and solely responsible for providing situation appropriate and policy compliant human resource support for 2 separate business units for a community based, non-profit, health care organization with approximately 184 employees. Key Results: Played a key role in ensuring the successful merge of five separate private physician practices into one Non-Profit organization. Structured and implemented programs and policies in the areas of compensation structures, benefits packages, incentive compensation plans and physician employment contracts. Fostered a teamwork/open-door environment conducive to positive dialogue across the organization with an 85% overall employee satisfaction rating. Responsible for maintaining staffing levels for all positions within the health center which consisted of full time, part time and on-call staff. Negotiated more than 100 salary offers at both the exempt and nonexempt level. Successful recruitment of Physicians, CEO, COO, CFO, CMO and various managers. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA, attendance policies and benefits information. Implemented employee satisfaction surveys and presented results to Board of directors. Introduced company's first formal performance review program. Developed job descriptions across all levels and categories. Shadowed"" and interviewed employees to construct an accurate picture of the duties and skills required for each position. HR Representative Jan 2001 to Jan 2007 Company Name － City , State Nation's largest small-box discount retailer. Fulfilled a broad range of HR Generalist functions, including recruiting, administering benefits, overseeing disciplinary action and managing HR support staff. Key Results: Trained management team on interviewing techniques and best practices, conducted workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Instrumental in the start-up of the new 1.2 million sq. ft. state of the art distribution center. Hiring over 400 plus employees within the first year that consisted of part time, full time and temporary staff. Overseen morale-boosting programs (including special events, annual employee picnic, attendance and safety banquets, etc. that increased employee satisfaction and productivity. Investigated all employee relation issues, such as sexual harassment, discrimination, and inappropriate conduct by either hourly employees and or management staff. Responsible for staffing all hourly positions, which consisted of maintaining 878 hourly employees among three shifts. Education Bachelor of Business Administration MOUNT VERNON NAZARENE UNIVERSITY － City , State Professional Affiliations Society for Human Resource Management (SHRM) *Muskingum Valley Human Resource Management Association Skills ADA, ADP, art, agency, benefits, Benefits Administration, Coach, coaching, conflict resolution, continuous improvement, contracts, decision making, delivery, direction, Employee Relations, special events, financial, functional, Hiring, HRIS, human resource management, Human Resource, Human Resources, HR, human relations, Kronos, Lawson, leadership, leadership development, Law, legal compliance, Director, managing, management reporting, Mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, Publisher, win, Word, negotiating, Negotiations, Organizational Development, organizational, payroll, Peak, Performance Management, personnel, Policies, problem solving, processes, Profit, implement programs, Project Management, quality, quantitative analysis, Recruitment, recruiting, reporting, safety, sound, staff development, staffing, strategy, Strategic, Structured, surveys, team- work, teamwork, Visio, Vision, workshops ",HR " INTERNAL AUDIT ASSISTANT Professional Summary Communications professional with exceptional writing and editing skills. Extensive experience in print and web content development, media relations and special event planning. Core Qualifications Experienced with Adobe Photoshop and Illustrator Creative at complex problem solving Proficient in Microsoft Office Suite, SCALA, Teamsite, Teammate and Word Press Proficient in AP style guidelines Experience across social media platforms; Twitter and Facebook Superb writer and editor Media relations training Financial communication Deadline-driven Strategic planning SharePoint Deadline-driven Experience INTERNAL AUDIT ASSISTANT March 2013 to June 2015 Company Name - City , State Edit and revise all Audit & Executive reports and presentations to ensure the highest quality of writing Facilitate and coordinate monthly meetings, annual department and manager conferences and other events. Prepare and process expense reports and invoices Planned travel arrangements for 20 executives and staff Created and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists PUBLIC RELATIONS COORDINATOR January 2012 to February 2013 Company Name - City , State Planned and publicized events, including designing promotional materials for the organization's quarterly and annual Summits and events Assisted in designing marketing materials to attract sponsors for the events Assisted with coordination of community relations activities Wrote articles and press releases for the organization's newsletter Maintained Summit website using WordPress Developed and maintained marketing collateral materials Created and monitored social media content. PUBLICATIONS SPECIALIST April 2004 to November 2010 Company Name - City , State Responsible for project planning and design of numerous departmental strategic and tactical initiatives Managed project planning and schedules for quarterly employee publication, which included identifying tasks, duration, resources and deliverables Researched and gathered information for content of publications Edited economic education material, including bookmarks and publications, distributed to area schools Wrote articles in the Bank's quarterly publication and internal website on employee-related subjects Supervised college interns in the department Wrote press releases, reports and correspondences Worked with graphic designers with layout of publications Managed content on internal and public website; worked with end-users to gauge success of messaging Managed content, software and equipment maintenance for Federal Reserve electronic message board system Managed and maintained crisis communications and business continuity plans for the company Facilitated Fifth District Federal Reserve Bank's regional forums town hall meetings and other events. PRODUCTION ASSISTANT February 1995 to April 2004 Company Name - City , State Integral member of team assigned with the task of design and layout of national business magazine Authored - analytical, investigative, and economic development articles Managed press checks, fact checking, and proof reading for all articles in magazine Served as production coordinator for academic publications and public policy articles written by Federal Reserve System economists (including, typesetting for print, creating and editing graphs, tables, technical charts and figures) Responsible for managing sensitive and confidential information regarding the entire Reserve Bank's crisis management issues Successfully led key project of designing, creating, and implementing Crisis Communications Survey, which resulted in identifying and assessing departmental crisis management training needs Analyzed the survey data and made recommendations to management to improve department's Crisis Management Process Created and maintained Fifth District Federal Reserve Bank's Media Relations Database, which increased tracking efficiencies of incoming media calls and requests Created and edited documents informing staff of Fifth District Federal Reserve Bank policies, procedures and forums Documented, monitored, and resolved Fifth District Federal Reserve Bank's FAQ section on external website, resulting in a redesign of the web page Responsible for the redesign of Fifth District Federal Reserve Bank's Code of Conduct brochure to align with company branding Qualifications and Relevant Experience Demonstrated ability to interact effectively with all levels, including senior management Education Bachelor of Arts Bennett College - City , State Skills AP style, interpersonal skills, community relations, crisis management, Crisis Communications, Database, editing, m onitoring and analyzing news and social media, Microsoft Office Suite, write press releases, problem solving, project planning, proof reading, p lanning and executing employee events, social media platforms, maintain website, writer, written and verbal communications skills ",PUBLIC-RELATIONS " SR. BUSINESS DEVELOPMENT DIRECTOR Accomplishments Cyber security classified systems - Department of Defense: held Top Secret, Secret Clearances Windows server networks, Disaster Recovery, Microsoft Office applications Guest Teacher Lee County Schools Career Counseling High School and College level Low Vision support software, Guide, Zoom Text, Jaws support Classroom lecture training on Aviation and commercial business topics EH&S Tier 1,2 auditor Private Pilot. Professional Summary Top producing sales professional and expert in the aerospace  industry. Dynamic communicator who consistently exceeds goals and company expectations. Motivated business developer with solid experience managing all levels of large-scale projects, including budgeting and administration. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Skills Risk management processes and analysis Team leadership Staff development Project management Self-motivated Process implementation Powerful negotiator Extremely organized Client assessment and  analysis Budgeting and finance Strong verbal communication Team liaison Conflict resolution Work History Sr. Business Development Director , 01/2014 to Current Company Name – City , State Manage and develop business relations with insurance marketplace clients sales. Direct sales team with software sales nationally. Consult clients to assess technology requirements and advise on software to address their needs. Lead project management for complete life cycle of software build and customization. Implemented marketing strategies which resulted in 12% growth of customer base. IT Program Manager , 12/2012 to 01/2014 Company Name – City , State Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'.  Provided product sales support in closing client software purchases resulting in 1.8 million in sales in one physical year Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction. Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries. Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M. Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue. Quality Engineering Analyst , 01/2007 to 01/2011 Company Name – City , State Led training as instructor on Six Sigma tools and implementation techniques in a classroom setting. Assisted in preparation of marketing materials for inter-departmental clients. Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis.  Sales engineer support for rocket engine and jet engine sales for NASA, Lockheed, and US Airforce. Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met. On time delivery equated to a savings of $1.5M for the company. Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives. Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst , 01/1997 to 01/2007 Company Name – City , State Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications. Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs. Provided department business development consultancy to identify and implement process improvements. Key design support for computer contractors implementing a classified computing center. Distributed Computer Systems Analyst / Network Administrator , 01/1990 to 01/1996 Company Name – City , State Provided computer consultancy and support for more than 200 workstations across 5 counties. Installed and maintained Microsoft Windows server networks. Coordinated and managed computer equipment logistics. Skills  Budget, business development, product sales, configuration management, consultation, contracts, customer satisfaction, ontime delivery, direct sales, engineering, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, Material science, Microsoft Windows, Radar, network installation, project management, quality management, Six Sigma lean manufacturing Education Doctor of Business Administration Management (D.B.A : Argosy University - City , State MBA : Avaition , 2004 Embry Riddle University - State Bachelor of Science : Computer Science , 1984 Southern Adventist University - City , State Computer Science Additional Information AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 - 2008 Eagle Award (Cost saving to company of $500,000) 2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman certificate (private pilot) single engine Six sigma ",BUSINESS-DEVELOPMENT " PAID MEDIA SPECIALIST Summary Enthusiastic employee with a record of high quality work, excellent interpersonal skills, and a strong work ethic. I am seeking a career with a company that values hard work, open communication, and offers opportunities for growth and personal improvement. Accomplishments Angie's List Developing Professionals Network March 2014-Present. Promote career development and employee culture through educational and social events. Experience 08/2016 to Current Paid Media Specialist Company Name － City , State Collaborate with agency partners and marketing leadership to execute Angie's List offline advertising strategy. Responsible for planning and implementing 2017 offline media plan of ~$14M, which accounts for 57% of marketing's membership sales goals. Manage relationship with radio partners, TV media agency of record, and other offline media contacts. Work closely with online marketing team and digital agency partner to align media plans between online and offline tactics, focusing on advanced TV and OLV. 04/2015 to 07/2016 Coordinator Company Name － City , State Supported the marketing leadership team, acting as a liaison across seven marketing channels and among several agency partnerships. Coordinated and executed formal RFP process for digital, creative, and media agency searches that resulted in media buys greater than $50M. Organized quarterly marketing summits with marketing leadership and agency partner teams. Managed monthly marketing department wide meetings for 11 teams, consisting of ~65 employees. Point person for contract management process, and implemented any new software and processes for marketing department, including SharePoint and Procure-to-Pay system. Angie's List top 20% performer Q3 & Q4 2015. 06/2013 to 04/2015 Member Care Trainer Company Name － City , State Constructed training plan to roll out new CRM software to Member Care department managers and approximately 300 Member Care team members. Designed and implemented a modular new hire training program for the Member Care department comprised of six cross functional teams. Successfully on boarded and prepared approximately 300 new employees for various positions including membership sales, customer care, and member retention. Angie's List top 10% performer (2014), top 20% performer (Q4 2013 & Q3 2014). 06/2012 to 06/2013 Member Services Representative Company Name － City , State Provided exceptional customer service answering inbound phone calls from members. Documented member feedback on hiring experiences with service companies. Education May 2012 Bachelor of Science : Management Marketing Communications Purdue University － City , State Management Marketing Communications Work History Company Name Skills advertising, agency, contract management, CRM, customer service, customer care, functional, hiring, leadership, marketing, media plans, media plan, meetings, SharePoint, online marketing, processes, radio, RFP, sales, strategy, phone, TV ",DIGITAL-MEDIA " ADVOCATE Summary Seeking a part time or prn generalist position in Human Resource. Conflict Resolution Team Building Mentoring and Coaching New-Hire Orientation Disc Personality Assessments Training and Development Leadership Development Performance Appraisals Technical Skills Experience Advocate 01/2012 to Current Company Name City , State NF/SG Healthcare for Homeless Veterans Program Coach, mentor, and develop 100 clients, with resume assistance, career counseling, complaints, and problems. Develop, manage and evaluate training and organizational effectiveness strategies; that promote the development of a skilled, high-performing, motivated workforce focused on the achievement of company key performance indicators. Develop career plans that fit clients' aptitudes, education levels, physical abilities, and career goals. Serve as internal consultant to all levels of management to identify and resolve issues, such as; employee retention, skill development, professional growth, succession planning, and performance improvement. Partner with business unit leaders and serve as a strategic resource to assess company-wide training and development needs as well as provide recommendations for change. Evaluate, motivate, coach, and counsel 25 peers in the performance of their duties. Veteran Affairs Specialist 01/2011 to 01/2012 Company Name City , State Provided training, education, career counseling, and job placement services to broad range of clients. Participated in group orientation for clients to promote the development of entry-level and career job opportunities. Administered career scope assessment tests for 100 clients to identify skill building needs. Attended meetings to obtain information for use in training programs, or to inform management of training program status. Employment Representative 01/2011 to 01/2012 Company Name City , State Presented information, using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures. Provided leadership and guidance to new workers on training resources, materials and aids, to achieve training objectives. Developed and implemented 40 standards and policies, and managed all documentation, information, and multimedia materials; conducted dozens of quality-analysis reviews. Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs. Training Coordinator 01/2000 to 01/2009 Company Name City , State Evaluated training requirements for each division, consulting with department managers, HR and external resources. Managed the process of identifying and addressing employee development opportunities through focus groups, 360-degree assessments, and blended training solutions that include instructor-led classes, case studies, self-study, mentoring programs, e-Learning, coaching, role-play, OJT, and web-based training. Conducted over 100 employee evaluations for strength and weakness and performed cross-training exercises for competency and efficiency. Developed document-teaching procedures for team of 15 technical trainers, encompassing instructional manuals, quick reference guides, and test results forms. Acted as liaison and applying experience to resolve and handle a variety of HR functions, to include; benefits, payroll, awards time/attendance, disciplinary actions, counseling/evaluations, conflict resolution, retention efforts, and management of files. Evaluated and developed requirements for over 50 diverse operational positions, as well as processes for improved productivity and work center performance. Education Bachelor of Science : Human Resource Management 1 2013 University of Phoenix City , State GPA: GPA: 3.3 Human Resource Management GPA: 3.3 Lean Six Sigma Certificate, 2013 North Florida/South Georgia Veterans Health Administration Workshops, Gainesville, FL Writing Advantage Certificate, 2013 Coaching Toward High Performance Certificate, 2013 Franklin Covey ""Seven Habits of Highly Effective Leaders Certificate, 2012 Motivational Interviewing Certificate, 2012 Crucial Conversations Certificate 1 2012 Villanova University City , State Skills benefits, Coach, Coaching, conflict resolution, consultant, consulting, counseling, clients, documentation, focus, forms, HR, instructor, leadership, materials, meetings, mentor, mentoring, multimedia, organizational, payroll, policies, processes, quality, quick, Six Sigma, strategic, teaching, employee development, training programs, Workshops Additional Information AWARDS AND RECOGNITION Earned 10 years of dedicated ""Federal Government Service Award"" 2013. Veterans Affairs Award"" Friend of Social Work Award"" 2013 for outstanding performance. Professional Affiliations National Society for Human Resources Management, Member Jacksonville, FL Society for Human Resource Management, Member American Federation of Government Employees, Union Member ",ADVOCATE " SOFTWARE ENGINEER Profile Experienced Software Engineer generalist with a strong interest in Game Play, and AI programming. Professional Experience Software Engineer 08/2010 to Current Company Name City , State Star Wars: Galaxy of Heroes (IOS/Android, fall 2015) Worked with product managers to implement in game telemetry Implemented various features and fixed bugs required for soft launch Unannounced Mobile Strategy Title (IOS/Android, unreleased) Established first playable prototype in Unity 3D, with player-controlled units that utilized a navigation mesh while obeying rotational and movement constraints Created custom code to drive vehicle-tread animation based on vehicle velocity Unannounced Mobile Role Playing Title (IOS/Android, Unreleased) Worked with artists to develop player animation and movement code using Unity 3Ds legacy animation and navigation mesh agent Lead the evaluation and eventual adoption of Unity's Mecanim Animation System to drive character animation Wrote code to support player interaction with in-world game objects Created procedural loot animation system using physics to animate loot drops Prototyped player exploration game mode with multiple control schemes and UI Dawngate (PC, Open beta release) Extended the developer cheat system to allow in-game cheats to be used on production servers by entitled user accounts to facilitate QA testing and debugging of live builds Worked with a team to develop AI bots from a single rough prototype to a full roster of 5 bots released as part of first time user experience Developed AI behaviors, and a system that used dynamic navigation mesh obstacles allowing bots to avoid incoming enemy fire and move away from fire at current location Profiled and optimized server-side (Lua/C++) code to improve performance added new AI editor and in-game functionality to support game design requirements Command & Conquer (PC, Limited live alpha release) Enhanced and debugged (C#) server-side skirmish AI unit production and base defense, and developed code to allow the skirmish AI Generals to use taunts against opponents Established localization pipeline and workflow using EA shared technology database and tools Integrated an EA shared technology UI system (C++) into the Frostbite game client codebase Implemented HUD features such as objective system, and contextual unit information display Designed and implemented (C++) client, and (C#) server code for queued player command system, and commands including moving, attacking, changing stance, and selecting units Developed code to handle assigning units and structures to control groups Refactored hotkey system to allow hotkeys to trigger different actions based on context Star Wars: The Old Republic (PC, Shipped December 2011) Refactored server logging system initialization to improve log coverage at startup. Trion Worlds, Software Engineer 09/2008 to 08/2010 City , State Rift (PC, Shipped March 2011) Developed automated load test scenarios that included report generation for historical analysis Implemented UI features for the Game Remote Administration Tool for customer service agents Platform Engineering Team Performed feature development and maintenance of platform products, including the crash service, real-time metrics visualization system, and the data collection and transformation service Designed and developed Distributed Testing Service, a client-server based system designed to run functional, load, and scalability tests, and store results in a database Reclaimed and updated code from game team code base, and released it as part of the Trion Platform Foundation code base. Midway, Software Engineer 08/2006 to 08/2008 City , State Unannounced Third Person Action Title (PS3/Xbox 360, Unreleased) Worked in an interrupt-driven environment to implement features, fix bugs and create tools designed to improve the workflow for content creators during daily development, utilizing C++ Unreal Script, UnrealEd, and MAXScript. Core Technology Group TNA iMPACT! (PS3/XBox 360, Shipped Sep 2008), Wheelman (PS3/XBox 360, Shipped Mar 2009), BlackSite Area 51 (PS3/XBox 360, Shipped Nov 2007) Contributed to the Unreal Engine 3 based Core Technology Platform code used across all of Midway's next generation PC, Xbox 360, and PS3 titles by fixing bugs, performing integrations, and reclaiming code from game development teams. Education and Training Bachelors of Science : Computer Science May 2006 Georgia State University City , State Computer Science Skills 3D, alpha, animation, AI, C++, client-server, codebase, content, client, customer service, data collection, database, debugging, editor, features, functional, game design, logging, C#, navigation, next, developer, physics, QA, real-time, servers, Script, Strategy, telemetry, workflow ",ARTS " PROJECT CONSTRUCTION MANAGER Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of civil engineering principles and concepts. Construction Manager with [Number] years leading teams of general contractors and laborers on large scale residential and commercial construction projects. Skills Excellent customer relations Subcontractor management Knowledgeable in construction safety Fluent in [arabic-english] Work History Project Construction Manager 01/2002 to Current Company Name – City Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the vice president of production on conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Assisted the vice president of production in the review, approval and archiving of all closeout documents. Determined the project schedule, which included the sequence of all construction activities. Provided safety kits to all construction personnel, which complied with safety protocols for the job site. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems. Implemented systems to improve process efficiency and reduce the project duration. Scheduled all contractors and materials deliveries. Trained and promoted continued education for all onsite crew members. Construction Management for various types of NPCC Projects (Onshore & Offshore) i.e., Storage Tanks, Oil Pipelines, Steel Structures c/w piping systems, Platforms, Jackets, Bridges, Flares, etc. Construction Project and Site Engineer for large CCIC Onshore Construction Projects. UAE Company Name Projects executed were for Abu Dhabi Marine Operating Company (ADMA-OPCO), Abu Dhabi Company for Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Zakum Development Company (ZADCO), Abu Dhabi Gas Liquefaction Company Limited (ADGAS) Saudi Aramco, Total, Qatar Petroleum (QP), Shell, Maersk oil, OXY-Qatar and Oil & Natural Gas Corporation Ltd - India (ONGC). Responsibilities: Reporting to both the Project Management and the Yards Management on Technical, Quality, HSE and resources issues. Oversee the completion of fabrication & Erection works in accordance with contract specification, project planning schedules and approved method statements, construction drawings/cultists, and in accordance with NPCC and Clients HSE standards. Co-ordinate different areas & disciplines activities such as piping, E&I, structures & piping prefabrication and erection activities, painting, pressure vessel, QA/QC inspectors and subcontractors. Coordinating and directing all site activities as per approved schedule and for efficient cost effective management of all resources deployed. Enforce safety rules as per the approved HSE procedures at Site. Liaise and Lead the Rigging section for the performance of major lifts & load-outs for the Projects handled, and provide technical support and guidance as necessary. Control product quality and maintain high standards. Assure that only Approved welders, and Approved Procedures for the specific Project are utilized. Co-ordinate with Client representatives on all matters related to the project activities. Overseeing piping / steel structure fabrication and erection activities for simultaneous multiple projects. Raise Lessons Learnt reports and conduct Risk Assessment studies and ensure their implementation on applicable site activities. Prepare Construction Methods and Procedures as required. Projects executed: EPC Works for Satah Full Field Development Project at Zirku Island (ZADCO) EPC of 12"" Flexible Pipeline & Associated Works at Zirku Island (ZADCO) EPC of 42"" New Main Oil Line at Zirku Island (ZADCO). Education Bachelor of Arts : Petroleum Engineering 1993 University of Miskolc - City 4 GPA Building Construction Trades Certificate Industrial Design Coursework Accomplishments ONGC B-22 Field Development Project (ONGC- India) OGD-III Upstream Project at Bab (ADCO) Al Shaheen Field Development Project (Maersk Oil Qatar) OGD-III Condensate Storage Tanks Project at Ruwais (TAKREER) Refurbishment of Storage Tank TJA7, TJA18 and Miscellaneous Works at Jebel Dhanna Terminal (ADCO) North East Bab Phase-1 Development Project (ADCO) Major Overhaul of COS Tank 21 at Das Island (ADMA-OPCO) Major Overhaul of COS Tanks 7 & 11 at Das Island (ADMA-OPCO) New Single Point Mooring Loading Facilities (TB-6) at DAS ISLAND (ADMA-OPCO) Marjan Topsides Platforms, Jackets and Living Quarters (Saudi ARAMCO) Fabrication of 4 wellheads in ISDN field with all associated sub-sea pipelines & multi service umbilical (OXY-Qatar) Zakum Crestal Gas Injection Project (ADMA-OPCO) Al Khalij Northern Area Field Development Project. TOTAL) BH-09 WHJ Topsides, Pipelines, Spurlines and Tie-ins (QP ) US-94 WHT Reinstatement Project (ADMA-OPCO) Soroosh & Nowrooz Integrated Development Project (SHELL) Offshore Khuff Gas Development Project (ADMA-OPCO) Replacement of Damaged Boat landing (ADMA-OPCO) New Additional Manifolds at ASAB & BUHASA (ADCO) May'93-Jan'02: Project Construction Engineer Consolidated Contractors INT'L Company ( CCIC ) Projects executed were for Abu Dhabi Company for Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Abu Dhabi Gas Company (Atheer) and Qatar Petroleum (QP). Responsibilities: Coordinating and directing all site activities as per agreed schedule and for efficient cost effective management of all resources deployed. Enforce safety rules as per the approved HSE procedures. Ensuring that Quality aspects of the Projects are fulfilled properly. Coordinating with Client representatives on all Project related aspects. Overseeing piping / steel structure fabrication and erection activities Projects executed: Onshore Gas Development Project Phase II (UAE) RasLaffan Onshore LNG Project (Qatar) Qatar Gas Onshore LNG Project (Qatar) Upgrading of Khatiya North And South Degassing Station (Qatar) Training Courses attended Professional Project Management Program-PMP, 25 October to 16 November'2009, (Cambridge Educational Institute -Abu Dhabi. Affiliations Member of the Jordanian Engineering Association (1995) Skills Bridges, c, Client, Clients, directing, Engineer, Works, Natural Gas, Oil, painting, Project Management, project planning, Quality, QA, Reporting, Risk Assessment, safety, Shell, specification, technical support Additional Information Personal Information Nationality: Jordan Date of Birth: 06 June, 1968 Marital Status: Married Number of Dependents: 3 ",CONSTRUCTION " CONSTRUCTION PROJECT REGIONAL MANAGER Summary Financial Planning /Analysis / Management Budgeting (Capital & Operations) P & L Administration Accounting Reporting / Disbursements Equity & Debt Financing New Business / Market Development Business Service Contract Negotiation Vendor / Sub Contractor Partnerships Customer Government Relations Human Resources Management Office information Technology Capital Equipment Acquisition Purchasing / Materials Management DadeStar Group, Ft. Washington Maryland Currently serving as Vice President of Construction, directly responsible for providing leadership and direction for all aspects of construction throughout the company, including land development, vertical construction, renovation construction, ancillary facilities, and design development. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team.Results-oriented Construction Manager who works efficiently and effectively to complete projects on time and within budget.Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction.Capable Construction Manager trained in compensating for unforeseen deadline obstacles, including staff drop-off and weather. Expert in [Skill set].Diligent Construction Manager who consistently monitors sites to ensure proper compliance with building and safety codes. Highlights CONSTRUCTION INDUSTRY BUSINESS DEVELOPMENT AND OPERATIONS MANAGEMENT EXECUTIVE SUMMARY Results-driven, hands-on administrator with a proven track record of more than 25 years within the Construction Industry. Delivering consistent superior quality in both commercial and residential construction through extensive training, established workmanship standards, quality work performance and leadership development. Areas Of Expertise And Strength Encompass: Business Operations Management Contract Administration Review Competitive Bid Packages Project Budgeting Cost Containment Full Life-Cycle Project Management Approval and Documentation of Master Project Schedules Workflow Planning / Coordination Quality Control / Site Supervision Regulatory Compliance Troubleshooting / Problem Resolution Organized and detail-oriented Project budgeting Superb management skills MS Office proficient Blueprint fluency Safe job site set-up Site safety coordinator Accomplishments Managed projects in the Million, while supervising a team of 160 workers. Trained and mentored over 300 construction workers, general laborers and apprentices. Trained and mentored over [Number] construction workers, general laborers and apprentices. Experience Construction Project Regional Manager , 01/2009 to 01/2015 Company Name － City , State Site Safety Coordinator, and Project Manager within field operations and ended my services with Polukai as a Regional Project Manager. Projects included but not limited to the following: FEMA Roofing Project through-out the states of Louisiana, Mississippi and Florida after Hurricane Katrina for three years. 12.5 Million Eglin AFB Military Facilities Water Proofing and Re-Roofing Project one year on all projects. 2.5 Million. Eglin AFB Waste Management Plant Renovation. 1.2 Million Keesler AFB Re-Roofing Project. 2.8 Million Hawaii Immigration Building Renovation Project. 1.8 Million Schofield Barracks Roofing & Building Renovation 3.5 Million Arlington National Cemetery Roofing & Building Renovation 2.3 Million Long Island National Cemetery Renovation Project. 5.8 Million. Qualified competitive subcontractor bids prior to execution of contracts.Carefully coordinated plans and specs using marketing programming standards.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Educated general contractor personnel on the quality standards throughout the construction process.Directed the general contractor on required mock-up preparation.Managed a team of [Number] onsite general contractors for [Number] months.Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR).Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.Performed construction site pre-inspections and coordinated post-construction audits.Monitored the safety of all construction activities, making on-site personnel safety the top priority.Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues.Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Operation Manager , 01/2003 to 01/2009 Company Name － City , State Qualified competitive subcontractor bids prior to execution of contracts.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Carefully coordinated plans and specs using marketing programming standards.Educated general contractor personnel on the quality standards throughout the construction process.Reviewed and investigated Proposed Change Order Requests (PCOR).Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Quality Assurance Manager , 01/1989 to 01/2002 Company Name － City , State Served as a QA/QC management professional that made significant contributions within the. companies' quality management, project management, process improvement, business. analysis/evaluation, development life cycle methodologies, and supplier management. systems. Certified Nuclear Component Inspector , 01/1980 to 01/1989 Company Name － City , State Performed Non-Destructive testing on nuclear components manufactured by Westinghouse and other nuclear component companies. Nondestructive Testing (NDT) is a type of quality control inspection that does not harm the parts being tested. NDT Inspectors use sophisticated technology to look through steel and concrete to identify and diagnose flaws without disrupting the integrity of the structure. An example of Nondestructive Testing would be performing XRAYs on pipe welds to look for cracks that might cause a leak. Initiated statistical analysis project that resulted in sound recommendations adopted by entire department.Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Tested and monitored product safety, leading to safer electronic communications products. Education Associate of Arts : Mechanical Engineering , 1982 Pensacola Junior College － City , State , Escambia Advanced coursework in Industrial EngineeringCoursework in Environmental Law and Hazardous Waste TreatmentCoursework in [Course Name] Skills accounting, Budgeting, business analysis, business development, BUSINESS DEVELOPMENT AND OPERATIONS, Business Operations, Competitive, contract negotiations, Contract Administration, customer relations, Documentation, financial, government, human resources, inspection, inventory management, leadership development, Regulatory Compliance, management information systems, Problem Resolution, process improvement, Project Management, Proofing, purchasing, quality, quality management, QA, Quality Control, quality control, Renovation 2.3, Renovation 3.5, Renovation, Roofing, Safety, strategic planning, Supervision, supplier management, Troubleshooting, type, welds, Workflow, XRAYs ",CONSTRUCTION " HEAD GIRLS BASKETBALL COACH Summary Former collegiate student-athlete with advanced training in athletics and coaching who aims to inspire others to commit to long-term health & fitness and/or sports/performance goals. Brings extensive knowledge, personal experience, and education in fitness, human performance, and exercise science. Resourceful, goal-oriented Sports and Fitness Professional who offers a comprehensive background in exercise physiology, sports medicine, injury prevention, and specializes in sport-specific training for basketball. Qualified Fitness Coach equipped with a plethora of motivational techniques and technical skills necessary to engage clients and achieve results. Well-versed in establishing client trust, developing relationships, making connections, and exceeding expectations. Energetic Fitness professional who retains sound, quality leadership skills; possesses strong mentoring ability and remains adept at dynamic interpersonal communication. Equipped to support the mission of any athletic program or health & wellness organization. Highlights Athletic Coach - Basketball, Fitness, Flag Football Certified Fitness Trainer - [ Aerobic & Fitness Association of America (AFFA )] CPR/AED Certified [ American Safety & Health Institute, American Heart Association ] Safety & First Aid Certification [ American Safety & Health Institute ] Sports medicine & human anatomy knowledge Strength/Performance coach Health & wellness expert Fitness equipment expertise Program design specialist Nutrition adviser SAQ authority Qualifications Excellent employment record. Exemplify great work ethic. Illustrate eagerness to learn & willingness to improve. Exhibit great ability to multi-task & superb communication skills. Working knowledge of fast-paced environment and high volume settings. Demonstrate performance under pressure. Display patience and poise. Demonstrate personal & professional integrity of the highest order. Attributes Reliable & responsible Dedicated & self-motivated Fast learner & fine problem solver Computer proficient/tech-savvy Personable & friendly Compassionate & committed Considered a “people person” & a “team player” Humanitarian Education Master of Science : Sports Management - Coaching & Sports Administration , 2014 American Public University － City , State Currently enrolled in online program for graduate school Coursework: Coaching Theory & Leadership, Event Management, Sports Finance, Sports Law Bachelor of Science : Fitness & Human Performance - Exercise Science , 2007 University of Houston (Clear Lake) － City , State Coursework: Exercise Physiology, Kinesiology, Sports Medicine, Health Promotion, Nutrition, First Aid Transfer : General , 1999 San Jacinto College (North) － City , State Transfer Student Student-Athlete, Basketball High School Diploma : General , 1997 La Marque High School － City , State Awarded full athletic scholarship -- San Jacinto College Finished Top 20% of class -- National Honor Society Member of P.A.L.s (Peer Assistance Leadership Program) & FCA (Fellowship of Christian Athletes) Experience Head Girls Basketball Coach October 2012 to Current Company Name － City , State Part-time (Seasonal Contract)   Coached and developed fundamental basketball skills and conditioning abilities of 7th grade middle school girls. Directed practices & scrimmages; created & ran up-to-date and relevant drills that taught basic skills of sport. Adhered strictly to rules and regulations of the athletics conference, department, and the school district. Communicated effectively with parents, players, assistant coach, dept. head, & athletic directors. Drafted and distributed written guidelines for student athletes outlining rules and expectations. Motivated and encouraged student-athletes to do their best during practices and games.   Fostered a culture of good sportsmanship, cooperation, and responsibility. Helped develop each athlete's physical and psychological well-being. Upheld the school's mission, vision, and objectives. Assistant Coach/Mentor June 2010 to Current Company Name － City , State Back 2 Basix is a youth mentoring program developed to teach life skills to the student-athlete through athletics. Headed by Director Thomas Turner, B2B exists to equip the student-athlete with knowledge of academics and athletics to enable prosperity and fulfillment in life. Fundamental basketball instruction (group and/or individual) via camps and clinics encompass this initiative. I prepare the student-athlete for future endeavors by: Put safety first, emphasizing healthy competition, and certified that all involved were being positive & having fun. Developing fundamental basketball skills and conditioning abilities of youth aged 5-16. Creating & running up-to-date and relevant drills that taught basic skills of sport. Motivating and encouraging youth to do their best during practices and games. Communicating effectively with parents, players, assistant coaches & director. Facilitating character development through promotion of significant values. Fostering a culture of teamwork, good sportsmanship, & empowerment. Helping to improve each athlete's physical and emotional well-being. Upholding the mission, vision, and objectives of the organization. Formulating and organizing practice plans & clinic regimens. Leading & directing in practices, camps, and clinics. Extending my knowledge of sports and life. Fitness Instructor Company Name [May 2011 - Present] Lake Norman Branch - Cornelius, NC   [Aug 2012 - Present] Dowd (Uptown) Branch - Charlotte, NC   Engages with members to build connections, provide support, & encourage them to adopt healthy lifestyle practices. Contributes to the operation of a clean & well-maintained fitness facility by inspecting equipment & cleaning machines. Administers assessments which include body fat analysis, blood pressure readings, & other wellness tests. Assists older adults with weight training programs by setting up equipment & providing detailed instructions. Performs initial health consults for members to recommend safest, most efficient method of reaching goals. Monitors guests in fitness areas while adhering to all YMCA policies and health & safety standards. Leads members of all ages through individual workouts while teaching correct exercise technique. Carries out the YMCA's mission through promotion of various programs, services, and activities. Carefully evaluates member needs and assists them in achieving personal fitness goals. Guides clients in safe exercise, taking into account individualized physical limitations. Conducts fitness appointments, orientations, and youth certification classes. Counsels clients on proper nutrition and exercise habits. Certified Personal Trainer (CPT) [July 2010 - Oct 2010] ABS/Sports & Fitness - Charlotte, NC   [Feb 2008 - Oct 2008] 24 Hour Fitness - League City, TX   The main goal of any type of health educator is to improve quality of life. At this juncture, I, successfully: Provided members with education on fitness protocols & exercise technique for advancement in a health club setting. Administered fitness assessments which included body composition analysis with skin-fold measurements. Monitored guests in fitness areas while adhering to all company policies and health & safety standards. Attained facility targets including revenue goals, member retention rates & customer satisfaction. Led members & clients through individual workouts and designed various training programs. Guided clients in safe exercise, taking into account individualized physical limitations. Carefully evaluated client needs and helped them achieve personal fitness goals. Contributed to the operation of a clean, friendly & well-maintained fitness facility. Conducted machine orientations that taught proper use of machines/equipment. Recorded training sessions and maintained package rates for each client. Arrived on time, prepared and attentive for every training appointment. Instructed clients how to modify exercises appropriately to avoid injury. Explained personal training program benefits to club members. Counseled clients on proper nutrition and exercise habits. ",FITNESS " ADMINISTRATIVE ASSISTANT DIRECTOR HUMAN RESOURCES MANAGER PRODUCTION MANAGER ENGINEERING MANAGER Summary Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.  Highlights Microsoft Office Proficiency KRONOS Internet Software Microsoft Word/PowerPoint/Excel Office Management Microsoft Access Organizing Meetings/Materials Preparation LotusNotes & Microsoft Outlook Email Planning and Facilitating Large Events SAP Managing Confidential Records PeopleSoft Employee Benefits Counseling Registrar Arranging Domestic/International Travel Oral and Written Communication SAP Site Security Skilled Proofreader Training and Instruction Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Professional and mature Strong problem solver Resourceful Business writing Dedicated team player Strong interpersonal skills Understands grammar Meeting planning Report writing Report development Schedule management Self-starter Executive presentation development Accomplishments Experience Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, and Information Technology Manager January 2012 to January 2015 Company Name － City , State Provided administrative support to production departments, IT, and Human Resources. Using proprietary software interfaced with SAP, created purchase requisitions, work orders, and goods receipts. Established and maintained complete files and records. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Generated travel and expense reports. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. SAP Site Security Administrator/SAP Training Records Coordinator January 2004 to January 2009 Company Name － City , State Supported all Human Resources functions. Generated reports from PeopleSoft and from site's Access personnel database. Compiled statistics for site Safety Report. Planned and managed Excellence Recognition Awards program and GSK Service Awards Program. Entered training data into Registrar and wrote user manual for the process. Using SAP, entered purchase requisitions and work orders. Generated and maintained training records in Access Training Database for 150+ end users. Generated and amended Production Access Request Forms for 150+ end users. Created and amended MERPS Radio Frequency User Request Forms for 75+ end users. Delivered system security and authorization failure training. Created and maintained SAP User Master Records for over 150 end users. Diagnosed and resolved SAP access problems related to authorization failures. Raised, resolved, and closed Remedy tickets. Made domestic and international travel arrangements. Generated travel and expense reports. Created and maintained local site organization chart. Processed invoices. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. Expedited tuition reimbursements for employees. Served on Ergonomics Team for six years. Selected by Senior Management, due to demonstrated knowledge of SAP and the organization coupled with the ability to readily train end users, to serve as SAP Site Security Administrator/SAP Training Records Coordinator. Administrative Assistant January 1998 to January 2009 Company Name － City , State Computer Instructor January 1996 to January 2001 Company Name － City , State position where provided instruction on use of Microsoft Word and Excel software packages. Also taught course entitled “Introduction to Computers via Microsoft Windows.”. Administrative Assistant January 1996 to January 1997 Company Name － City , State Provided general secretarial and accounts payable services. Department Secretary/Office Manager Payroll Clerk Compensation Assistant January 1989 to January 1995 Company Name － City , State Within 1,750 employee organization, prepared letters, reports, and other documents from rough copy by transcription or from own composition. Entered and retrieved information from computer databases. Analyzed industry data to identify needs and opportunities for BRMC to provide products and services to area businesses. Established and maintained complete files and records. Maintained departmental calendars. Processed changes to employees' personnel records in computer data base. Provided training to Management Orientation Program participants. Calculated wage increases. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Secretary January 1988 to January 1989 Company Name － City , State Charged with general secretarial duties including answering phones, processing mail, and filing, receiving visitors and scheduling appointments. Entered and retrieved resume information from computer data bases. Managed itineraries for candidates, including scheduling interviews and presentations, and making lodging and travel arrangements. Prepared employment requisitions for all vacancies and announcements of open non-exempt positions. Made arrangements for on- and off-site training and development activities, including reserving meeting rooms and securing equipment. Assisted with preparation of company newsletter. Organization had 1,700 employees. Employee Benefits Assistant January 1979 to January 1988 Company Name － City , State Communicated plans to employees. Established and maintained enrollment records through payroll system, and prepared required plan reports. Administered Group's Service Recognition program, including organizing the Service Awards Banquet. Served as liaison with area hospitals for blood donor program. Education Diploma Virginia High School － City , State Skills accounts payable, administrative support, Benefits, Oral, Counseling, databases, data base, Database, Email, Senior Management, filing, Forms, Human Resources, instruction, Internet Software, KRONOS, letters, LotusNotes, Managing, Materials, Meetings, Access, Microsoft Access, Excel, mail, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Word, newsletter, Office Management, Organizing, payroll, PeopleSoft, personnel, presentations, Proofreader, Radio, receiving, Safety, SAP, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition ",INFORMATION-TECHNOLOGY " CHEF Summary Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Strong creative vision Management skills Strong communication skills Adaptable Creative Team player Accurate money handling Verbal/written communication Hard-working Inventory control Sound judgment Computer-savvy Calm under pressure Complex problem solving Experience Company Name April 2015 to Current Chef City , State Cooking and Prepping food for guests Daily inventory assignments providing friendly customer service Accomplishments being a proactive team player, and being able to be willing to see a problem through to the end. Company Name October 2011 to August 2013 head cashier City , State my responsibilities were to provide  customer service to the customers. and handling daily money counts. also to provide change to other cashier Company Name March 2010 to December 2011 Head Cashier City , State provide a comfortable environment for customers , knowledge of movies and videos. maintain inventory counts of merchandise and other product, daily cash counts  Education High School for Environmental Studies 2008 High School Diploma City , State Kingsborough Community College Liberal Arts City , State Personal Information Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Always eager to learn and achieve new goals and overcome different tasks Core Strengths Sharp problem solver Active listening skills Strong organizational skills Energetic work attitude Courteous demeanor Adaptive team player Willing to relocate: Anywhere Skills balance, Cashier, Cooking, customer service, delivery, Forklift Operator, inventory, market, Microsoft Excel, Microsoft Word, natural, oil, organization skills, problem solving, shipping, team player, video editing, well organized, visual effects, adobe premiere ",CHEF " CUSTOMER CARE ADVOCATE Experience Customer Care Advocate 04/2019 to Current Company Name – City , State Respond to phone calls and correspondence including but not limited too, appeals, corrected claims, timely filing, and claims projects. Responding to high call volumes of incoming calls and customer inquiries from current and prospective members, providers as well as internal and external business partners and seeing those calls to completion. Maintaining current knowledge of BMCHP and Wellsense Health Plan benefits, provider network development and contact issues, Mass and New Hampshire Medicaid regulations, as well as industry standards for claims adjudication and other party liability issues. Meeting performance goals established for the position in the areas of productivity, call quality and customer satisfaction. Adhere to HIPPA guidelines. Perform other duties when assigned Customer Care Representative 03/2017 to 04/2019 Company Name – City , State Resolving customer inquiries and problems through effective interaction with both internal and external staff‚ particularly in the areas of marketing‚ enrollment‚ provider relations‚ Customer Care Center and claims. Responding to a high volume of incoming calls and customer inquiries from current and prospective members‚ providers and both internal and external staff and utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and sees those calls through to completion. Utilizing appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems. Maintaining knowledge of the plan contracts and effectively interpreting information related to the plan's benefits. Employs strong interpersonal skills in order to handle difficult calls courteously and professionally. Document calls in accordance with departmental policies. Work with peers to solve problems and promotes teamwork. Makeup Artist 03/2013 to 07/2014 Company Name – City , State Educated clients about products and performed full service makeup applications Participated in focus days and promotional events to build client loyalty and to attract new clientele. Achieved sales goals in accordance with productivity objectives. Recorded clients purchasing information to communicate and ensure future business. Server/Waitress 08/2009 to 05/2014 Company Name – City , State Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials. Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner. Dedicated and meticulous - high level of accurateness and attention to detail. Earned management trust by serving as key holder, responsibly opening and closing Establishment. Skincare Specialist 07/2006 to 06/2009 Company Name – City , State Developed and maintained quality relationships with clients through follow-up practices and event invitations. Exceeded sales goals and expectations on various skin care brands by using up-selling Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals. Calculated a daily sales goal to help consultants stay on track. Attended training and education courses to train peers in various skincare brands. Beauty Advisor Manager 03/2005 to 05/2006 Company Name – City , State Welcomed each guest while offering a superior customer experience. Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions. Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products. Attend periodic vendor training seminars and achieve the highest level of product knowledge. Work History Server/Waitress 02/2009 to Current Company Name - City , State Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials. Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner. Dedicated and meticulous - high level of accurateness and attention to detail. Earned management trust by serving as key holder, responsibly opening and closing Establishment. Makeup Artist 03/2013 to 07/2014 Company Name - City , State Educated clients about products and performed full service makeup applications Participated in focus days and promotional events to build client loyalty and to attract new clientele. Achieved sales goals in accordance with productivity objectives. Recorded clients purchasing information to communicate and ensure future business. Skincare Specialist 07/2006 to 06/2009 Company Name - City , State Developed and maintained quality relationships with clients through follow-up practices and event invitations. Exceeded sales goals and expectations on various skin care brands by using up-selling Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals. Calculated a daily sales goal to help consultants stay on track. Attended training and education courses to train peers in various skincare brands. Beauty Advisor Manager 03/2005 to 05/2006 Company Name - City , State Welcomed each guest while offering a superior customer experience. Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions. Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products. Attend periodic vendor training seminars and achieve the highest level of product knowledge. Education High School Diploma West Roxbury High School - City , State Skills Creative problem solver MS Windows proficient EExceptional communication skills Trusted key holder SStrong client relations Mediation capability SStrategic sales knowledge Proficient in cash management QQuick learner Floor set design expertise, Attention to detail, cash management, closing, communication skills, Creative problem solver, clientele, client, clients, client relations, excellent customer service, focus, Mediation, MS Windows, promotion, purchasing, quality, Quick learner, selling, sales, seminars, set design, skin care, Strategic Professional Summary I am a motivated individual with exceptional customer service skills looking for professional growth. My experience in various settings have developed my understanding in working with a broad spectrum of customers. ",ADVOCATE " IT CONSULTANT Professional Summary Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments. Skills Database design Excellent problem-solving abilities Windows and Linux Website and portal monitoring Network maintenance Data backup and retrieval Product templates Brand development PHP Excellent communication skills SEO coding and strategy Website maintenance Adobe Photoshop Adobe Illustrator MailChimp PowerPoint presentations Web content HTML and CSS Adobe InDesign Superior verbal and written communication skills AP, MLA and Chicago Manuals of Style Natural leader Self-starter Desktop and laptop repair Patient Work History IT CONSULTANT , 01/2001 to Current Company Name – City , State IT, management, and marketing consultant providing business solutions, training, and motivation along with design and production for print and web certified with Sage Software and Intuit. Designed, and customized databases and created software integration solutions. Developed web and ecommerce sites. Designed and implemented motivation and training programs and workflow solutions Provided training for IBM, Continental Airlines, American Airlines, Exxon Provided troubleshooting and help desk support Developed search engine marketing and keyword strategy for ecommerce and lead generating websites Performed website analysis including performance metrics. Established compatibility with third party software products by developing program for modification and integration. Developed and implemented complex Internet and Intranet applications on multiple platforms. Coordinated with systems partners to finalize designs and confirm requirements. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Streamlined and enhanced the corporate accounting and operations system. Designed strategic plan for component development practices to support future projects. Managed creative projects from concept to completion while managing outside vendors. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Designed and implemented new server standards for core business services. LEAD INSTRUCTOR , 01/1994 to 01/2001 Company Name – City , State Start-up software training firm attained Top-Ten ranking in the Dallas Business Journal Business servicing Fortune 500 and smaller clients. Developed marketing strategy, training, and certification curricula. Taught technical modules on programming, project management, graphics, and databases. Organized and managed Microsoft Office User Specialist training for AT&T Alliance Developed and managed a consulting practice as a strategic company initiative CTO Lead in strategic and operational planning to achieve business goals Achieved and exceeded revenue goals in a changing technology environment Developed and maintained appropriate IT organizational structure to support business Identified opportunities for appropriate cost-effective investment of resources including staffing, purchasing , in-house development Establish department goals, objectives, and operating procedures Taught full curriculum offerings and trained and managed team of instructors Developed training program for AT&T Project lead on development projects Provided consultation, help desk, and troubleshooting Developed training and recruiting for instructors Produced career oriented lectures and presentations PHOTOGRAPHER/DESIGNER Portrait - commercial photography and video for print, web, and broadcast Took on a losing business and dominated market in under three years Offered full services including aerial, industrial, and color lab Built a market for commercial photography where none existed Photoshop expert ENGINEER Analyzed and designed plant workflow to meet company quality and revenue needs Time motion studies to assess mechanics and efficiencies of each operation Calculated piece rate against revenue projections Illustrated manufacturing specification catalog Trained employees on each operation. AND MANAGEMENT CONSULTANTInstructor and Consultant , 09/1992 to 01/1994 Company Name – City , State with a proven track record of problem solving, training, and business services for small to Fortune 500 Corporations. RESULTS ORIENTED Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers. Created an online training program to be used during video training conferences. Selected and assigned instructors to conduct training seminars. Clearly communicated objectives for all lessons, units and projects to all participants. Addressed all questions from training program participants. Worked with an average of [number] participants per class. Taught weekly internal software classes to more than [number] new users. Assumed ownership of all training program initiatives. Education Bachelor of Science : Information Technology , Current South University Online - City , State Information Technology Outstanding Achievement Award Affiliations Member National Society of Collegiate Scholars Member Dallas Society of Visual Communication American Society of Magazine Photographers International Webmaster's Association Microsoft Partner Global WebSphere Community Skills ASP.net, .net, ACT!, Adobe, Acrobat, Photoshop, Apache, Apple, ASP, broadcast, business solutions, catalog, color, consultant, consultation, consulting, credit, Crystal Reports, CSS, clients, databases, document management, ecommerce, ENGINEER, focus, graphics, help desk support, help desk, IBM, IBM WebSphere, InDesign, Javascript, Languages, TEAM BUILDER, Linux, marketing strategy, marketing, market, C#, Microsoft Office User Specialist, Microsoft Office XP, MS Project, Windows 8, Windows, Windows 9.x, MySQL, OS 5, organizational, photography, PHOTOGRAPHER, PhP, presentations, problem solving, programming, Project lead, project management, purchasing, quality, QuarkXPress, QuickBooks, recruiting, Sage, software training, specification, MS SQL Server, staffing, strategy, strategic, structured, training programs, troubleshooting, VBA, VBScript, video, Visio, MS Visual Basic, MS Visual C++, MS Visual Studio, website, websites, web marketing, workflow ",CONSULTANT " ACCOUNTANT Professional Summary Emerging accounting professional ready to develop career foundation with expanding operation. Dedicated to keeping records accurate and controls tight to meet all business needs. Systematic and well-organized with strong attention to detail, mathematical acumen and GAAP knowledge. Skills Microsoft Office Account Reconciliation Processes Financial statements Interpersonal, active-listening, and critical thinking skills Proficient in Polish language Data Entry Superior analytical skills General ledger proficiency Administrative support Customer service Work History Accountant , 04/2020 to Current Company Name – City , State Prepares necessary adjusting journal entries and period end financial statements. Executes core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations. Processes journal entries and performs accounting corrections to ensure accurate records. Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping. Prepares governmental reports in compliance with strict standards. Branch Service Specialist , 11/2017 to 04/2020 Company Name – City , State Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processes loan payments; and opened/closed accounts. Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis. Overlooked ATM balances, refilled cash as needed and ensured the system is in good working order. Assessed caller accounts to determine member benefits, identify service needs and resolve issues. Cashier , 09/2012 to 06/2017 Company Name – City , State Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Mentored new team members on POS system operation, customer service strategies and sales goals. Completed sales in excess of $10,000 with near-zero error rate using POS system. Organized and reported on financial information to document payment histories and assist with sound financial accounting. Completed tasks quickly and handled multiple responsibilities at the same time. Education Bachelor of Science : Accounting and Finance , 03/2020 Oakland University - City Dean's List January 2020 Associate : Accounting , 11/2016 Macomb Community College - City Skills Microsoft Office Account Reconciliation Processes Financial statements Interpersonal, active-listening, and critical thinking skills Proficient in Polish language Data Entry Superior analytical skills General ledger proficiency Administrative support Customer service Work History Accountant , 04/2020 to Current Company Name – City , State Prepares necessary adjusting journal entries and period end financial statements. Executes core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations. Processes journal entries and performs accounting corrections to ensure accurate records. Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping. Prepares governmental reports in compliance with strict standards. Branch Service Specialist , 11/2017 to 04/2020 Company Name – City , State Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processes loan payments; and opened/closed accounts. Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis. Overlooked ATM balances, refilled cash as needed and ensured the system is in good working order. Assessed caller accounts to determine member benefits, identify service needs and resolve issues. Cashier , 09/2012 to 06/2017 Company Name – City , State Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Mentored new team members on POS system operation, customer service strategies and sales goals. Completed sales in excess of $10,000 with near-zero error rate using POS system. Organized and reported on financial information to document payment histories and assist with sound financial accounting. Completed tasks quickly and handled multiple responsibilities at the same time. ",ACCOUNTANT " DIRECTOR OF BUSINESS DEVELOPMENT Summary Dedicated and driven sales and marketing strategist with 8+ years' experience in cloud software industry. Proven ability to research, develop, and implement technical sales and marketing plans. Expert in the technical content development of sales collateral that effectively reinforces the solution benefits. Skilled writer, trainer and presenter. Fast learner, works well under pressure, committed to team success. Highlights DIRECTOR OF BUSINESS DEVELOPMENT, PRIVACY DATA SYSTEMS, LLC Dedicated and driven sales and marketing strategist with 8+ years' experience in cloud software industry. Proven ability to research, develop, and implement technical sales and marketing plans. Expert in the technical content development of sales collateral that effectively reinforces the solution benefits. Skilled writer, trainer and presenter. Fast learner, works well under pressure, committed to team success. skills & core competencies Presales and Implementation Support Development of Marketing Strategies Competitive Analysis, Market Research Development of Training Materials Product Positioning & Branding Product Demonstrations Development of Sales Collateral Public & Media Relations Web & Print Content Development Client Support (Post sales) Ability to listen, understand, and relay business needs to technical and development teams Adobe Creative Suite: Photoshop, Illustrator, InDesign, Adobe Acrobat CRM: Proficiency in administration of Salesforce and Microsoft Dynamics CRM applications including but not limited to customization, reports and dashboards, and data import/export Planning/Organization Exemplary planning and organizational skills, with high degree of detail orientation Innovative problem-solver who can generate solutions using creativity and past experience Resourceful and efficient project manager Skilled at wearing many hats and thinking outside of the box Experience Company Name Director of Business Development 07/2007 to 09/2015 Previous - Director Sales & Marketing Privacy Data Systems, LLC is a software development company that provides SenditCertified , a patented cloud-based secure communications platform. SenditCertified provides encrypted messaging and large file transfer, eSignatures, cloud-based encrypted storage, and biometric authentication - and is delivered via web, desktop and mobile apps, MS Outlook integration, and customized API/web services. Contribute to the development and refinement of the company's vision and strategy Support the overall process of company management and growth of new business channels Liaise with other department heads on the implementation of the company's strategic and operational plans Develop, review, and report on the business development's strategy, ensuring the strategic objectives are well understood and executed by the team Ensure efficient and effective marketing and advertising planning Perform market analyses, research competitive landscape Develop and manage strategic sales opportunities Management of VAR/MSP sales channels Management of inside and outside sales resources Design and administer the company's CRM system (Salesforce) including reporting, dashboards, custom applications and data management. Director of Franchise Sales 01/2003 to 12/2007 Corporate Atlantic Region, Help-U-Sell Real Estate Assisted Regional Director in management of large 9-state region Oversaw and executed marketing to potential franchisee candidates Managed consultative sales process from initial inquiry to close Utilized technology to increase efficiency during sales process. Company Name 09/1996 to 05/1999 Analyzed product need on both company-wide and individual-store basis Allocated merchandise units based on intricate sales criteria Inspected incoming merchandise for quality control Worked in collaboration with the purchasing team professional skills Communications Exceptional listener and communicator Effectively conveys information both verbally and in writing Highly analytical thinking with talent for streamlining complex work processes Talent for locating and analyzing online information and market data. Education Bachelor of Science May 1996 Texas A&M University Interests 2007-Present Youth Rec. Cheerleading Coach - Allen Sports Association 2010-Present League Director - Allen Sports Association Board Additional Information community involvement 2007-Present Youth Rec. Cheerleading Coach - Allen Sports Association 2010-Present League Director - Allen Sports Association Board Skills Adobe Creative Suite, Adobe Acrobat, Photoshop, advertising, API, benefits, Branding, business development, competitive, Competitive Analysis, Content Development, creativity, CRM, Client Support, data management, Illustrator, InDesign, DIRECTOR, marketing plans, Market Research, Marketing Strategies, marketing strategist, marketing, market, Media Relations, messaging, Microsoft Dynamics, MS Outlook, works, communicator, organizational skills, outside sales, Positioning, presenter, problem-solver, processes, purchasing, quality control, Fast learner, Real Estate, reporting, research, Sales, software development, strategy, strategic, technical sales, trainer, Training Materials, vision, writer ",BUSINESS-DEVELOPMENT " SPECIAL FINANCE MANAGER Summary Seeking the position of Commercial Underwriter II where I may employ my expertise in Special Finance Management, Cost & Risk Analysis (LTV & DTI), Structured Negotiations, and Audit Controls. Providing the company with the highest level of strategic services and profitability. Highlights Strong management skills in strategic planning, organizational re-engineering, budget analysis, process, productivity, and quality improvement. Talented in leading and developing business opportunities and marketing strategies to maximize profitability. Accomplishments Phi Beta Kappa Honor Society Experience Company Name December 2011 to February 2014 Special Finance Manager City , State Managed and directed overall special finance administration and operation of automobile dealership. Achieved an average 202 sales per month (126 new cars) 57% rise in overall sales within the first 3 months. Re-engineered management methods which streamlined operations and increased sales. Conducted ongoing analyzes to evaluate the efficiency, quality and productivity of operations. Increased dealerships rating to #1 Dealer in the district and #1 in sales in the North East Texas Region; which significantly increased overall profitability for the company. Developed and implemented employee relations programs to increase morale, productivity and efficiency. Encouraged and supported a team-like work environment. After taking over special finance management position, increased the SSI (sales satisfaction index) from the mid 80's to 96%. Worked extensively with media personnel to coordinate advertising for print and radio. Developed, directed and monitored comprehensive communications and advertising programs through implementation of various media designed to achieve desired results. Organized, coordinated and implemented company's advertising and marketing strategies into everyday operations. Set up and arranged special activities and events to promote the company and its services. Managed and administered a $25,000 monthly advertising budget. Company Name July 2007 to December 2011 Dealer Relationships Manager (DRM) City , State July 2007 - December 2011 Marketing and sales of the companies underwriting guidelines and programs in specific markets of Chrysler Dodge Jeep RAM dealerships. Securing financial lending opportunities for Chrysler Financial Corporation in the areas of retail finance, wholesale/floor planning finance, and leasing. Managed dealer accounts, assisted in the loan process, acted as a liaison between dealerships and the corporate offices. Maintained account management software, produced month end reports. Provided training on all Chrysler Financial programs and initiatives. Managed dealer accounts through physical visits, phone calls, emails, faxes and follow up. Coordinated and assisted Funding and Credit with the loan process. Conducted sales and finance presentations to demonstrate use of company products. Maintained complete confidentiality of all dealerships and Chrysler Financial Corporation. Company Name June 2001 to May 2007 Senior LBM Manager City , State Responsible for timely and accurate billing for strategic contracted customers with revenue in excess of $10 million per month. Researched and resolved complex customer inquiries and issues. Developed business process and billing procedures for the Large Business Market Billing department. Trained and informed Billing Team on system modifications and procedural updates. Key player in creating new processes and systems during deregulation of the Texas electrical market. Knowledgeable in the rules and regulations of the Texas deregulated energy market including ERCOT processes, Electronic Data Interchange (EDI) transactions and Public Utilities Commission regulations. Conducted quantitative analysis of information affecting investment programs of public or private institutions. Market price analysis of indexed priced electricity in the commodities exchange arena. Lead Auditor and process writer for ISO 9001 compliance. Company Name November 1995 to May 2001 Senior Market Analyst EES City , State Managed, analyzed, and administered a multi-million dollar budget for operating expenditures in the energy services large business and trade market. Responsible for financial performance analysis, risk analysis, business planning for investor relations, conducting quantitative analysis of information affecting investment programs of public and private investors and institutions based on the NYMEX and current Houston Ship Channel price. Analyzed budget variances and initiated appropriate guidelines to more aggressively control expenditures and increase profitability. Established budget and risk guidelines to operate more efficiently to increase profitability for investors and the company as a whole. Education STEPHEN F AUSTIN STATE UNIVERSITY BBA : General Business, Business Administration City , State , US STEPHEN F AUSTIN STATE UNIVERSITY Nacogdoches, TX BBA General Business, Business Administratio Expected Graduation: August 2015 TRINITY VALLEY COMMUNITY COLLEGE Associate of Arts City , State , US TRINITY VALLEY COMMUNITY COLLEGE Palestine, TX Associate of Arts May 2011 GPA: 3.91 top 10% class Phi Beta Kappa Honor Society ",FINANCE " HR SPECIALIST Summary Energetic Administrative Assistant with 30+ years experience in high-level executive support roles. Organized and professional. Dedicated and focused, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Adept at managing multiple projects with ease using expert time management methods. Highlights Administration/ Accounting/HR. Administration / Office support Purchasing, Inventory (PO/PR) Accounting/HR: Payroll - Billing - Collection Sales Management / Marketing / Real Estate / Leasing Commercial & Technical Translations Customer Service certified Strong organizational, verbal and written communication skills. Analytical problem solving skills; ability to manage priorities and work flow. Independent (self-learner). Creative, dedicated, flexible, reliable, detail oriented, and innovative team player. Proficient in Microsoft Words, Excel, AS400, Outlook. Accomplishments Developed and implemented a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly. Helped in the reduction of 30% in the cost of unpaid balances. Experience HR Specialist June 2014 to June 2014 Company Name － City , State Coordinated regular and temporary interviews for line management. Conducted reference check vetting on potential candidates. Interacted with potential employees, notifying them on application status and necessary information to complete application process. Assisted various departmental functions with payroll, employee relations and compensation files, filing confidential documents. Leasing Agent October 2012 to April 2014 Company Name － City , State Greeting future residents, answering all questions regarding leasing, presenting models,. taking applications, following up with guests' walk-in, filing, taking work-orders,. payments (rent and fees). Administrative Assistant September 2006 to October 2012 Company Name － City , State Supported multiple level management team members (Initiated, coordinated, and executed administrative support to Branch Managers). Assisted Engineers and Project Managers with proposals, technical reports, invoicing clients, and collections. Compiled information and created spreadsheets for supervisor review, development and implementation of department systems and procedures as needed. Managed supervisors' calendars and independently scheduled appointments. Maintained training program, training lists and reported on anticipated participation levels. Placed calls to confirm registrations for training programs or to remind participants of event details. Developed strategic and operational plan to improve the work flow by re-evaluating priorities, resulting in increasing efficiency to meet deadlines when sending out documents. Demonstrated a high level of professionalism in dealing with confidential information. Implemented a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly. Helped in the reduction of 30% in the cost of unpaid balances. French Speaking Executive Assistant August 2005 to September 2006 Company Name － City , State Updated CEO calendar, coordinated meetings with French clients. Bookkeeping duties. Ability to maintain and process clients files. Exhibitor Services Representative August 2004 to August 2005 Company Name － City , State Assisted Exhibitors with orders (office and show sites), freight billing, coordinated. with foreman for the set up and striking of exhibitor booths. Payroll Clerk March 1999 to August 2004 Company Name － City , State Processed payroll weekly for 1500 employees (full time, part time, unions) using AS 400 payroll system. Demonstrated accuracy and fast pace to meet deadlines for payroll transmittals to Corporate. Audited hours and PTO information, processed new hiring, terminations, and all data changes to employee reports. W-2 and I-9 for new hires, performed various other payroll and bookkeeping functions. Education BA : Administration Commercial Administration , 1982 University of Grenoble － City , France Marketing Commercial English Accounting Work History Company Name Languages Fluent (speaking, reading, writing) in English (majored in commercial English), and French (native). Skills Office support: Accounting, billing, bookkeeping, customer service, employee relations, filing, hiring, HR, Inventory, invoicing, Marketing, meetings, Excel, Outlook, Windows, Word, Payroll, PR, proposals, Purchasing, Real Estate, Sales Management, spreadsheets, supervisor, training programs, Translations, written communication ",HR " EXECUTIVE CHEF Professional Summary To join an organization that will allow me to apply my experience and knowledge. Skills Work History Executive Chef , 01/2008 to Current Company Name – City , State Prepare daily meal preparation for 500 & 4000 man ""Work Force Camps"" in remote locations with 4 daily meals and transportable lunches. Provision & Prepare meals for Commercial Fishing crews of 250 Individuals. Develop and cost menu items for targeted food cost. Establish & maintain purveyor relationships. Negotiate property, equipment leases and sales. Oversee Food & Beverage operations for multiple site locations to include administration of weekly purchasing budget. Establish par/prep standards, i.e. FIFO, label and dating foods. Perform/Train staff in all ""line"" positions & FOH/BOH functions as required. Interview, hire, train & review employees as necessary. Maintain consistent interviewing and hiring practices. Develop and create all banquet/catering menus. Plan all private and special events. Maintain consistent HACCP, Serve-Safe and Alcohol Service standards and relative documentation wherever required. Direct Supervision of 25-50 Employees. Oversee all Retail operations. Recipe Design/Menu Engineering. Manage procurement & Logistics for all outlets Retail & Hospitality Maintain High level of Customer Service Business Plan Development Location Evaluation Management Services Menu Design & Layout Restaurant & Brewery Design Equipment Purchasing Design Consultation Restaurant Systems and Policies Author employee standards manual. Create and facilitate all staff training manuals and related position testing. Budgeting & Financial Controls Develop/implement all marketing & advertising strategies. Analyze and implement necessary changes to improve guest service or staff efficiency. Sales Floor Merchandising/Planograms. Recipe Development/Menu Engineering. Operations , 01/1997 to 01/2000 Company Name – City , State Corporate Menu Development, Costing, and Procurement/Logistics for Remote Camps Contract Negotiations for Food Brokerage and Shipping. Planning and preparing daily meals for passengers and crew. Vendor Relationships and price negotiations. Solid relationships with Culinary Unions. Responsible for safe and organized operation of galley. Organized and planned galley tours for onboard passengers. Positive and consistent interaction with passengers. Serve-Safe CFPM, HACCP USDA/FDA, Alaska, Washington, Oregon Certified Food Handler. Budget forecasting for all individual restaurant entities to include food, labor and beverage and diverse costs based upon specific operations. Operational adherence for Franchisee of 2 QSR and other Fast Food operations to include corporate oversight of Food, Labor and Controllable Costs. QSR 18-21% Full Service 30-32% & Overall labor costs) Responsible for ordering & inventory control. Oversee complete Food & Beverage Operations of multiple full service restaurants. Manage the production of 175-400 covers nightly with 5-8m in annual sales. Supervision of 475 Seasonal & Fulltime Staff with multiple locations. Training all FOH to include Wine & Beverage service and relative food pairings. Training of all BOH to include Food Handling, Safe Practices, FIFO and Kitchen Systems and recipe/plating adherence. Recipe Design/Menu Engineering Corporate Chef Of 10 Vessel Organization SALES/MARKETING Sales, Merchandising and delivery of high quality varietal wines, foods and beverages. Customer Service Training for Sales Staff Overall vineyard management of 37 acres. Product Sales Forecasting and Ordering Trends. Sales Staff Training & Merchandising. Develop Strategic Sales and Marketing Plan. Co-host weekly radio show. Responsible for performance reviews of all Sales & Culinary Staff. Oversee Weekly Sales Meetings & Supervision of 15 Sales Staff. Store Set/Re-Set According To Plan-O-Gram. Implement and Develop Key Performance indicators for all staff, both Sales and Culinary Divisions. Create & Develop Sales Incentive Programs Primary Organizer for Community & Catering/Banquet Events. Implement Bi-Annual Sales Retreats. Route Sales. The above listed experience was the parent company of Food Service Associates)Castile Trucking, The Shanghai Café, Tai-Tung, Four-Seas, Alaska Sightseeing Cruise West, Chili's of Westminster, Wendy's Of The Rockies, The Gallery Restaurant & Lounge (2 Locations) The Quality Hotel Tacoma Dome, Crown Pacific Inn, Ernst Home Centers , Paul's Grocery, Mt Baker Vineyards & The Hungry Halibut Restaurant & Lounge. 01/1986 to 01/2008 Education M.S : Hospitality Management , Wing Luke University, Shanghai Province, Peoples Republic of China - Hospitality Management B.P.S : Culinary Management , Culinary Management Accomplishments U.S. Naval Culinary Training, USNTC, San Diego, Ca. USS Esteem MSO-438, Member of US. Naval Culinary Team 1977-1980 Internship-Victor Rossellini, Owner, Rossellini's 410, Seattle, Washington Internship-Trotter's Restaurant, Chicago, Illinois LICENSES/AFFILIATIONS American Culinary Federation # 234185 C.E.C. SERVE SAFE #7361161, HACCP, USDA/FDA, Alaska, Washington and Oregon Food Handler's Card TIPS/TAMS Certification, National Restaurant Assoc, Pro-Start Mentor/Coach NSTC Certification, First-Aid, CPR & AED, TWIC, FAA Security Clearance and Merchant Mariner's Documents- United States Coast Guard. Skills advertising, Budgeting, Budget, Bi, Business Plan Development, Consultation, Contract Negotiations, Customer Service, Customer Service Training, delivery, documentation, special events, Fast, Financial, forecasting, hiring, inventory control, Layout, Logistics, Marketing Plan, marketing, Meetings, Merchandising, negotiations, Organizer, performance reviews, Policies, Procurement, Purchasing, Quality, radio, Retail, SALES, Sales Forecasting, Shipping, Staff Training, Strategic, Supervision, Author ",CHEF " DFW PERSONAL CHEF Experience DFW Personal Chef City , State Devise and execute growth plans entailing market penetration and expansion, product development and diversification,. new customer acquisition and targeted marketing campaigns. Formulate and administer policies and practices to. maximize profit margins and minimize operating expenses. Lead and mentor 27 team members. Achievements Analyzed sales data, eliminated unpopular/unprofitable items, streamlined an expansive menu and introduced healthier recipe options, generating an additional $606000 in annual revenue Launched a Facebook boosted posts targeted marketing campaign, saving 30% in cost per lead compared to google display ads, and producing 12 points uplift in brand awareness and 10 points uplift in purchase intent Renegotiated existing food purchasing contracts with strategic vendors, slashing food cost by 15% Cultivated partnership with new shipping carrier, negotiated favorable pricing, reducing shipping cost by 20% Established an in-house payroll processing system, trimming administrative outsourcing cost by 18% Deployed an inventory management software, avoiding overstocking/understocking and decreasing food waste and spoilage by 81% Directed all employees to undergo rigorous sanitation and food safety training programs, maintained a sanitary safety grade of 99 by the Fort Worth Consumer Health Division for 10 consecutive years Enhanced customer confidence in food quality, sidestepping food wholesalers and sourcing directly from farmers and producers, procuring organic produce, non GMO ingredients and antibiotics free meats and poultry. Senior Executive , 07/2008 to Current Senior Tax Specialist , 01/2015 to 04/2017 Company Name – City , State Prepared complex State and Federal tax returns for individuals, trusts, partnerships, corporations, charities and foreign. tax clients. Collaborated and advised taxpayers with IRS inquiries and notices. Participated in networking and business. development activities on behalf of H&R Block. Achievements Completed 1000+ hours in IRS accredited training courses, accomplished third highest seniority position Examined clients prior tax returns, amended over 60 returns and recovered taxpayers in excess of $80000 in overlooked and unclaimed deductions and credits Exceeded up-sell goals by 40%, ranked first district-wide in attached product sales revenue Gained a 98% client recommendation score and a 96% retention rate by providing personalized and client centric service, outperformed 57 co-workers in Net Promotor Score (NPS) Earned H&R Block Academy's highest test scores, 100 on midterm and 98 on final Mentored and trained first year associates, inspected each prepared return for accuracy and completeness, delivered support, corrective actions and administered practice returns to improve skill and knowledge Rewarded with numerous recognition awards by Regional, District and store Managers for rapid ascension, continuous education, exceptional client care and outpacing sales benchmarks three years in a row Won Henry W. Bloch Excellence in Client Service Award. Manager , 05/2002 to 06/2008 Company Name – City , State Managed Steak and Ale's #1 Texas location in revenue generation ($3.93 million annually). Supervised all staff hiring,. onboarding, training, retention initiatives, performance appreciation and disciplinary actions. Designed and applied. revenue generating and cost saving strategies. Achievements Expanded high margin menu items, offered daily specials, added new happy hour promotions and coached servers in up-selling techniques, revenue growing measures achieved an average check increase of 14% Reduced labor cost, renegotiated lease terms, minimized inventory waste, installed energy efficient equipment and instructed staff to multitask, cost cutting measures achieved 16% decrease in overhead expenses Spearheaded a customer loyalty program, fostered patrons retention and contributed 77% in repeat business Committed to elevate customer experience by ensuring cheerful greetings, adequate staffing, order accuracy, prompt service and solution based complaints resolution, location averaged a 90% score in customer satisfaction metrics, YOY Managed 39 team members, surpassed all performance goals and retained lowest employee turnover rate, YOY Orchestrated a customer feedback report card, valuable comments steered improvements to service speed, staff performance and food quality Awarded with Manager of the Year Award, five straight years. Education Bachelor of Science : Business Management Saint Joseph University Business Management Magna Cum Laude Summary Operations Management - Growth Strategies - Data & Financial Analysis Award winning, analytical and data driven decision making manager with 15 years experience in business management and astute understanding of accounting, taxation, marketing, sales and administrative procedures. Adept at implementing and executing operational strategies, addressing complex challenges and leading team members to continuous successes. Diligent in scrutinizing profit and loss statements, fostering the financial health of the company and maintaining a holistic view of operations while also focusing on the granular details Languages English, French and Arabic Highlights Microsoft Word, Excel (spreadsheets, pivot tables, formulas, formatting), PowerPoint, Access, Outlook Google Data Analytics, Search Engine Optimization (SEO) and Web Metrics Social media tools Hootsuite and Hashtagify Cloud Management and Security Salesforce Customer Relationship Management QuickBooks 42 CPE Credits, Mastering QuickBooks level 3 Certified Skills administrative, ads, Arabic, business development, contracts, Customer Relationship Management, Client, clients, customer satisfaction, energy efficient, English, food safety, French, hiring, inventory management, inventory, marketing, market, mentor, Access, Excel (spreadsheets, Outlook, PowerPoint, 98, Microsoft Word, networking, payroll processing, pivot tables, policies, pricing, product development, producing, profit, purchasing, quality, QuickBooks, safety, selling, sales, Search Engine Optimization, servers, shipping, staffing, strategic, tax, tax returns, training programs ",CHEF " ENGINEERING MANAGER Summary To design, develop and manage products in the field of consumer electronics devices, networking protocols, internet applications and connected devices. Vision to create personalized experiences based on machine learning. Highlights Linux, Unix, RTOSs - OS 9 & VxWorks, DOS, MS- Windows, Socs related to media players and set tops --Broadcom, Intel, STMicro, Sigma Design  Microprocessors/micro controllers -- ARM, MIPS, 8088, 8087, 8031, 8051 Digital and analog hardware Streaming, playback, Live, VOD, HLS, MP4 HTML5 MSE. EME, Video tag, MHP, OCAP, Blu-ray, BD-J, java security framework. XML C, C++, Visual C++, Visual Basic, Assembly, Java , J2ME ( CDC, PBP ), JVM , ODBC, DAVID JSON RPC, REST and SOAP. NASC, Linux containers  - LXC Control theory Familiarity with machine learning techniques - logistic regression, Neural networks Familiarity with Machine learning packages Tensorflow, DL4J openCV Familiarity with CUDA and computer vision Matlab, Octave Complete Life cycle development of products of mass deployments  Middleware, applications, Device Drivers, Hardware,multimedia streaming and playback, consumer electronics, cable, industrial and power plant automation. Advanced knowledge of embedded systems Interface design and implementation Advanced knowledge of content protection systems Architect consumer electronics products related to multimedia and networking. Porting embedded web browser based systems. Agile Development process Contributing in specification groups. Managing open source code and associated licensing rules. Master's thesis in adaptive control, penchant for machine learning Managing cross functional - cross vendor development, interfacing with customers,Building teams, mentoring team members. Managing offshore teams.  Accomplishments Instrumental in building first generation Blu-ray players. Led development of BD-J stack, which was one of the most complex piece of software in Blu-ray player. Led architecture and development of platform software for Nucleus middleware for Seachange, managed large teams spanning multiple projects. ​ Helped architect and develop high performance software for set-top platform on a very tight deadline. Responsible for representing Pioneer technically as a CE industry member in OCAP specification group and suggesting fundamental changes to spec to satisfy needs of CE industries in cable market. Developed excitation control system for alternators, built complete hardware and software for the product. Experience Engineering Manager November 2010 to May 2016 Company Name － City , State Managing multiple work streams and teams related to platform software development for set-top boxes. Interacting with customers, vendors and multiple cross functional groups. Managing product development and supporting deployment of products.  Evangelized and led development of new middleware solution for OTT and other multimedia playback on set-tops. The middleware is being designed for a very responsive user experience, minimum copy transfer of buffers along playback/record pipelines, high performance playback of multiple contents in several video windows and content security. The middleware was driven by of JSON APIs routed from from a mini web server. Led a team for developing cutting edge platform software solution for set-top box for MSOs. The software has several features like HTML5 UI with webkit/QT, home networking, DVR, content protection, DRM and playback on 2nd screens like iPads etc. Software is deployed on a Broadcom SoC with Liberty Global in Poland and Czech republic. Worked on EOS flavor of this product which is going to be deployed in some countries in Europe by end of this year. Worked on optimizing the stack for low latency wrt resource management and channel changes. Also worked on leading a team of developers towards development of software components for headless gateway product for home networking with new Intel Chipsets. The middleware was driven by of JSON APIs routed from from a mini web server. Led a group towards porting of Comcast RDK platform on ST Micro SoCs for set-tops. Led a group towards porting/development of software for RDK platform for RNG150 Comcast platforms. ​ Engineering Manager, Architect January 2004 to November 2010 Company Name － City , State Worked on development of technologies in the field of consumer electronics. Led a team of engineers towards development of BD-J stack for Blu-ray Players. Wrote initial code for some core modules like file system and application management, led the development of other modules for the stack - security framework, JMF and Java TV subsystem, interactive audio, graphics subsystem (based on AWT, HAVi and DVB extensions) and all other BDJ specific modules. Led the efforts on all certifications required for BD-J ( JAVA, BD+, BD-J APIs ). Worked on supporting the product in market after shipment. Played critical role in development and architecture of OCAP middleware, the technology was later sold to a third party. Contributed to specification group for OCAP. Worked on architecture of application framework, security framework and file system and some other modules, architected and wrote the code for most complex component of OCAP - DSM-CC file system. Development of Advanced Media Player, this media player had a Blu-ray player at its core and other network enhanced functionality for video playback, music, photo management for local and remote content, this had music recommendation features on client device with the help of remote server in cloud. Also worked on architecture for making closed and open source code co-exist within the same system.  The media player was modeled as being driven by Restful JSON APIs. Senior Software Engineer April 2000 to January 2004 Company Name － City , State Worked towards development of various technologies related to interactive TV set-top boxes for different markets. DTV4.0 (Sheep) compact client development for Comcast on PACE Daytona Box on GI headend. Dynamic Internet Protocol Interface (DIPI) client for DTV Navigator to support Inband IP data transfer to set-top via IPGateway. Various types of IP access options viz Force Tuning, Channel tracking were developed. IPGateway development, I worked on basic DSM-CC session protocol implementation to provision continuous feed sessions for inband pipe with the Scientific Atlanta DNCS (Digital Network Control System) and also provisioning Power TV DIPI clients on this CFSs. Micro 1.0 and Micro 2.0 clients featuring Java based TVGuide, VOD, micro browser and TVTicker. My responsibility in this was to develop Tuner, MPEG Java APIs, porting of VOD client, TVGuide-CA java layer, TVGuide integration, enhancement to data service and other integration and bug fixes. Worked on feature of displaying MPEG I/P frames on a dynamically updated carousel content from a Liberate server. Other part of my responsibility in the project was to write glue layer at micro JAVA virtual machine for applications using a Multicast File System protocol to tune to data/video channels and I/P frames. Education M.Tech : Control Systems , 1988 Indian Institute of Technology － City , India Control Systems B.E : Electrical Engineering , 87 Devi Ahilya University － City , India Electrical Engineering Course : Machine learning , 2016 Coursera - Stanford USA Skills Lead Development, build teams, mentor, interface with customers and vendors, architect end to end. Develop products in consumer electronics, digital TV, industrial automation, control systems C, C++, JAVA, JVM, Embedded Linux, LXC, Device Drivers  Working with Socs, RTOS - OS9, VXWorks DVB, MPEG, H.264, HLS, MP4 JSON, REST, SOAP, XML,SNMP,TR069 Microcontrollers, hardware Matlab, Octave Mathematical modeling. Integrating content protection systems Agile Methodologies, Scrum, SDLC, project planning and management, leadership ",ENGINEERING " SALES ASSOCIATE Professional Summary Sales professional offering nearly 4 years experience in sales and sales management in a retail setting. Specializes in men and women's wear, with emphasis in building a solid customer base. Skill Highlights High-end fashion knowledge Superb sales professional Loss prevention comprehension Ability to mediate disputes Listening skills Reliable and punctual  Compelling leadership skills Customer service oriented Cash handling accuracy Retail merchandising expertise Excellent communication skills Energetic Bilingual in English and Spanish Achievements Developed highly effective sales training strategies as Sales Manager. Lead management team to exceed monthly store sales goal multiple times as Sales Manager. Earned an achievement in Sales for Management, averaging 20% of the stores sales per month. Lead several departments as the top salesperson by surpassing periodical goals Sold high end product & merchandise to elite celebrities and continued service beyond the store. Experience Sales Associate Nov 2016 to Mar 2017 Company Name － City , State Described merchandise and services to customers. Responded to safety and loss prevention incidents. Organized in-store promotional events. Maintained store in clean and neat manner. Completed special client deliveries in person. Evaluated transactions for suspected fraud. Sales Associate/Brand Ambassador (TOPMAN) Feb 2016 to Nov 2016 Company Name － City , State Opened credit & debit cards to customers. Described merchandise and services to customers. Opened and closed the store, which included counting cash drawers and making bank deposits. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Maintained department in clean and neat manner Arranged items in favorable positions and areas of the store for optimal sales. Consulted with customers on the latest styles and trends. Sales Manager/Supervisor Feb 2014 to Feb 2016 Company Name － City , State Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Explained information about the quality, value and style of products to Influence customer buying decisions. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management. Visual Merchandiser / Sales Associate Aug 2013 to Jan 2014 Company Name － City , State Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Informed customers about sales and promotions in a friendly and engaging manner. Sales / Cashier Associate / Stock Person Mar 2013 to Aug 2013 Company Name － City , State Received and processed cash and credit payments for in-store purchases. Worked as a team member to provide the highest level of service to customers. Verified that all merchandising standards were maintained on a daily basis. ",SALES " APPAREL PRODUCTION MANAGER Executive Profile Creative Apparel Production Manager adept at product development design change and cost tracking to adhere to budgetary guidelines. Proficient in the use of design software to further expedite project completions. Specialize in applying creative approaches to design while managing daily production staff activities. Professional Experience August 2013 to Current Company Name City , State Apparel Production Manager Set production schedules and established production specifications. Checked finished apparel for size accuracy. Performed fabric tests to ensure quality compliance. Oversaw daily facility activities. Ensured that all facility maintenance procedures were followed. February 2009 to August 2013 City , State Apparel Production Manager Reviewed production sketches. Periodically updated production specifications. Set team objectives. Addressed quality control issues. September 2006 to November 2008 Company Name City , State Apparel Production Manager Reviewed equipment performance reports. Maintained contact with clients to ensure timely fulfillment of orders. Prepared purchase orders invoices and budget reports. Routinely inspected staff work areas. May 2005 to September 2006 Company Name City , State Apparel Production Manager Coordinated with other offices to ensure consistency in apparel production. Set monthly production quotas and tracked production in real-time. Oversaw inventory of fabric and related supplies. Prepared sales samples per client requests. Education 2005 University of California City , State Bachelor of Science : Applied Management Applied Management 2009 University of California City , State Bachelor of Science : Business Administration Business Administration Want more? Check out our other examples. See More Examples Skills Adobe Photoshop, budget, client, clients, design software, facility maintenance, inventory, multitasking, product design, quality, quality assurance, quality control, real-time, sales ",APPAREL " HR ASSISTANT Professional Summary I am a HR Assistant who can reflect your values of excellence & quality. I provide excellent customer service for a variety of services while multi-tasking, maintaining confidentiality, and interacting with management, employees, customers, and vendors. I am currently furthering my education in the medical field. I look forward to working in an environment that enables me use of my skills to gain further experience. Skill Highlights Strong organizational skills Sharp problem solver Active listening skills Courteous demeanor Energetic work attitude Work Experience Company Name April 2008 to Current HR Assistant City , State Assemble employee new hire packs Setting up, monitoring and then tracking employee probationary periods Carrying out background and reference checks on prospective employees Acting as the first point of contact for anyone enquiring about a vacancy Maintenance of the HR records and systems Tracking of any employee anniversaries and awards they are due Developing reports for HR Director on clinical staff quotas Screening phone calls, emails, letters and personal visits Quality Assurance tracking/monitoring quarterly. Company Name July 2007 to April 2008 Client Service Representative City , State Scheduled aides and Nurses for varies Clients Scheduled and Completed DNA Collections Completed Orientation for field staff new hires Verified Payroll for field staff employees Creating Files for clients and employees Execution of On-Call responsibilities and Scheduling Making Copies, File and Fax Maintain Compliance rules for various clients Updating and Typing Physician orders CAP meetings with managers. Company Name October 2005 to October 2006 Assistant / Office Manager City , State Scheduled appointment of Client's and answer the telephone for 2 offices. Arranged for hospital admission and laboratory services Recorded medical history and vital signs, explaining treatment procedures to Clients Preparing Client's for examination and assisting the Physician during the examination Collected and prepare laboratory specimens of perform basic laboratory tests Disposed of contaminated supplies and sterilize medical instruments Assist doctor during procedures such as pap smears, endometrial biopsies. Data-entry Client's Insurance information into the database system Maintained files and completed pre-natal records when lab reports are returned. Faxing and filing verifying insurance and updates on insurance In-services with organizations such as Komen foundation, many drug representatives Preceptor - assist other co-worker with their duties. Company Name May 2000 to June 2006 Obstetrician Technician City , State Set-up patients on fetal monitors Scheduled Client's for cesarean section deliveries Data entry patient's information into database in the Qs system Cleaned and sterilize instruments Ordered supplies for the Labor and Delivery Measured patient's temperature, blood pressure, pulse, height and weight to record the patient's vital signs Supervised the release of information to physicians, insurance companies, and others in accordance with departmental policy, New Jersey Laws, and other regulations affecting medical records Reviewed medical records for completeness and accuracy; initiates procedures to facilitate prompt completion of records by Physicians; refers incomplete or inaccurate records for correction Reviewed policies and procedures to assure compliance with the Joint Commission on Accreditation of Hospitals and other regulatory agencies Supervised filing and issuance of records to authorized personnel Evaluated and revised medical records procedures and forms to identify more efficient and complete methods of maintaining medical records and data Knowledge of medical recordkeeping principles and practices Reviewed, coded and indexing of patients records and the abstraction of data for reports Knowledge of medical ethics and medical terminology Knowledge of hospital policies and state regulations Ability to recognize adverse signs and symptoms in patients Ability to establish and maintain effective working relationships with subordinates, physicians other medical and administrative personnel Ability to utilize various types of electronic and/or manual recording and information systems used by the office or related units Knowledge of the techniques used to administer pulmonary and cardiac resuscitation Knowledge of the appropriate emergency treatment depending on the patient's condition Ability to prioritized emergency medical treatment needs Ability to remain calm in a crisis situation Maintained necessary records and files. Company Name March 1999 to January 2000 Pharmacy Technician City , State Retrieved patient's information from the computer Provide Client's information to pharmacist and other Healthcare facilities. Filled prescriptions with assistance from pharmacist Answered phones Inventory coordinate. Skills Professional and friendly. Careful and active listener. Multi-tasking. Careful and active listener. Education and Training Edgecombe Community College Present Select One : Nursing City , State , United States Continuing education in Nursing. Nash Community College 07/08 Certified Nursing Assistant 03/07-05/07 Nash Community College - Certified Nursing Assistant 2 : CNA City , State , United States Continuing education in Nursing ",HR " ENGINEERING TECHNICIAN Summary To obtain a position in the field of civil engineering technician where I can apply and impart the knowledge I have gained through experience and college, as well as to acquire new insight through experience and application. Accomplishments Home Improvement Projects. Outdoor Sports such as golfing, hunting, and fishing. Experience Company Name August 2007 to Current Engineering Technician City , State Design/Drafting - Design of various capital improvement projects including reconstruction, patching, HMA resurfacing, sewer lining/repair, durable pavement markings, and sidewalk repair. Responsibilities include providing an accurate and complete set of plans that are drawn to a city drafting standard. Drafting software used Microstation and GeoPak. Storm Water Utility Assessment - Review of development within the city to determine the assessment fee based on the amount of impervious area on the site. Responsibilities include measurement of impervious area and assessment of fee. Software used ArcView and Microsoft Access. Surveying - Surveying duties include TOPO graphic surveys for capital improvement projects and survey of city infrastructure and utilities to provide accurate base map drawings. Responsibilities include performing surveying computations and processing data. Surveying equipment used Trimble GPS and Topcon Total Station. File Maintenance - Maintain accurate base map drawings of subdivisions, right of way parcels, easements, storm sewer, sanitary sewer, fiber optic, and street centerlines. Responsibilities include adding assets as development progresses and correction of existing assets as survey data is collected. Software used ArcView and CrateGraph. Company Name April 2006 to August 2007 Senior Engineering Technician City , State Surveying duties included TOPO graphic surveys, land surveys, and construction surveys. Responsibilities include performing surveying computations, processing data, and review of subdivision plats. Surveying equipment used Ashtec GPS and Trimble 5600 Total Station. Construction Inspection - Projects I overseen included asphalt resurfacing, street reconstruction, curb reconstruction, storm sewer and sanitary sewer reconstruction and repairs, construction of new subdivisions, and drainage way construction. Responsibilities included keeping daily records, measuring quantities, insuring compliance with plans and specifications. Design/Drafting - Design of a street reconstruction project that included street widening, storm sewer reconstruction, sanitary sewer reconstruction, and water main reconstruction. I have also designed several storm sewer projects. Responsibilities included performing drainage calculations, sizing storm sewer and sanitary sewer pipe, meeting design criteria and writing specifications for project. I have also drafted many survey plats and section corner certificates. Drafting software used AutoCad and Eagle Point. Company Name May 1998 to April 2006 Engineering Technician City , State Surveying - Over 7 years of surveying experience including land surveys, TOPO graphic surveys, and construction surveys. Responsibilities include performing surveying computations, processing data, drafting, and supervision of survey crew. Surveying equipment used Trimble GPS and Geodimeter total station. Environmental Sampling - Over 6 years of sampling at 7 different sites. Responsibilities include sampling of water and soil, maintenance of bioslurp remediation system, and completion of chain of custodies and other required paperwork. Construction Inspection - Over 3 years of construction inspection experience including bridge, bike trail, street, and airport runway, both asphalt and concrete. Responsibilities include keeping daily records, measuring quantities, insuring compliance with plans and specifications. Stream Gauging - Over 2 years of stream gauging on 4 different river basins, including the Iowa, Des Moines, Raccoon, and Cedar rivers. Drafting - Over 2 years of drafting experience including assisting a lead drafts person on street improvement projects, plat of surveys, and corner certificate drawings. Drafting software used Microstation. Education University of Northern Iowa May 2004 BS : Construction Management City , State Construction Management Hawkeye Community College May 1998 AAS : Civil and Construction Engineering Technology City , State Civil and Construction Engineering Technology Skills ArcView, AutoCad, Drafting, GPS, graphic, Inspection, Microsoft Access, Microstation, File Maintenance, repairs, supervision, surveys, utilities ",ENGINEERING " HEAD CHEF Summary To contribute my work ethic and experience to a kitchen team within a company that fosters growth. Experience 01/2016 to 01/2016 Head Chef Company Name - City , State Running kitchen operations Menu management Prepping, cooking, and plating Safety and sanitation Hiring and termination Budget control Training employees Communicating with food venders Food orders. 09/2013 to 01/2014 Kitchen Manager/ Chef Company Name - City , State Running day to day operations. Menu management. Prepping, cooking, and plating. Maintaining health and safety standards for all employees. 02/2013 to 05/2013 Line Cook/ Garde Manger Company Name - City , State Alternating stations as needed/ sauté and grill Practicing F.I.F.O. to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Expediting tickets Helping source local ingredients to keep dishes seasonal Closing Kitchen. 01/2011 to 01/2012 Garde Manger / Line Cook Company Name - City , State Alternating stations as needed Practicing F.I.F.O. to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Practicing time management for ticket call Helping create dishes and appetizers for events Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality. 01/2009 to 01/2009 Garde Manger Company Name - City , State Followed company recipes to create dishes according to customer orders. Maintained sanitation, health, and safety standards in work areas. Significantly contributed to the service of the team by creating salads, appetizers, desserts, sauces, dumplings, fish, fry station, and preparing produce. Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality. 01/2008 to 01/2009 Prep Chef / Line Cook Company Name - City , State Washed, cut, and prepared foods designated for cooking. Operated high-volume equipment such as grills, deep fryers, griddles, ovens, and stovetops. Assisted kitchen staff with various tasks such as inventory, food portioning, and dishwashing. Portioned and wrapped the food and placed it directly on plates for service. 01/2007 to 01/2008 Cashier / Clerk Company Name - City , State Received and processed cash, check, credit cards, vouchers, and automatic debit payments. Issued receipts, refunds, credits, and change due to customers. Greeted customers entering the establishment and handled all customer's concerns. 01/2007 to 01/2007 Sheet Metal Fabricator Company Name - City , State Performed fabrication, assembly, soldering, welding, electrical, isolation, and blueprinting of refrigeration and cooling systems for yachts. Utilized hand and power tools such as shielded metal and gas metal arc welding equipment. Operated metal shaping, straightening, and bending machines, such as brakes and shears. 01/2006 to 01/2006 Welder / Fabricator Company Name - City , State Performed fabrication, electrical, welding, mechanical, painting, and wheel system assembly. Preheated work pieces prior to welding or bending, using torches or heating furnaces. Cut, contoured, and beveled metal plates and structural shapes to dimensions as specified by blueprints, work orders, and templates, using powered saws, hand shears, or chipping knives. 01/2001 to 01/2005 Allied Trade Noncommissioned Officer in Charge Company Name - City , State Demonstrated expertise as a machinist, mechanic, tool maker, and welder. Coordinated and trained welding, range, and safety courses. Ensured the safety of officers and soldiers by ensuring procedures were adhered to properly. Responsible for inventory of all shop tools and maintenance of equipment. Education 2012 Culinary Arts Orange Coast College - City , State Culinary Arts 2009 Bachelors : Culinary Arts and Hospitality The International Cooking Schools of the Art Institute - City , State Culinary Arts and Hospitality Concepts and Theory; Safety and Sanitation; Introduction to Cooking; Purchasing and Product Identification; Nutrition; American Regional Cuisine; Garde Manger; Classical European Cuisine; Introduction to Pastry; Menu Management Skills blueprints, Budget, Closing, Cooking, credit, debit, dimensions, Training employees, health and safety standards, Hiring, inventory, machinist, mechanical, mechanic, next, painting, peak, power tools, Purchasing, quality, Safety, soldering, time management, welder, welding ",CHEF " BANKING CENTER MANAGER, ASSISTANT VICE PRESIDENT Summary Hands-on, dependable, dedicated team coach, who is goal directed as well as quality and detail conscious. Extensive passion toward developing employees to their fullest potential. Maintains a high degree of energetic leadership, problem-solving, planning and team building skills that lead to successful sales teams. Highlights Established track record of exceptional sales results. Advocate of continuous education. Excellent communication skills. Compelling leadership skills. Resolution oriented. Enthusiastic and Effective Leadership style. Accomplishments Currently standing at highest percentage achieved for banking center goals in 2014. Top 10% Banking Center in 2013 for Comerica Bank, Michigan Market. Developed two under-performing Banking Centers into top performing offices in 2011-2012 and 2012-Present Day.   Top performing Assistant Manager Statewide for Comerica Bank in 2010. Experience 01/2012 to Current Banking Center Manager, Assistant Vice President Comerica Bank (Brooklyn Office) Promote the importance of higher education and assist employees with steps to achieve such goals. Nominated as a Banking Center Manager Mentor for new and existing colleague onboarding process. Directly manage the human resource processes for employees, including selection, training, performance management, individual career development and retention. Designated management trainer for first time Assistant Manager and Personal Bankers. Created and established a successful training program for new management personal after corporate program was eliminated. Develop and manage high-performing employees through positive and professional relationship team building skills. Hold weekly sales meetings, and daily debriefs pertaining to sales goals and operation changes. Utilize all sales tools; including profiling customer's needs through the use of various technologies, including generating business from call center leads. Exceed Corporates budgeting fee collection expectation. 01/2011 to 01/2012 Banking Center Manager, First Level Officer Comerica Bank (Grass Lake Office) Lead and direct sales, quality customer service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share, and customer and employee satisfaction. Actively coach and model behaviors concerning sales and services. Educate staff on corporate and operational changes and reinforce the benefits. Responsible for overall leadership of sales management and success of Banking Center. Complete financial assessments on clientele, analyze their needs and make professional banking recommendations based off of assessments. Proactively develop and maintain relationships with business partners. 04/2005 to 01/2011 Banking Center Assistant Manager Company Name Select, develop and retain a diverse team of high performing individuals. Lead by example and educate staff in the areas of: extraordinary customer experience, service excellence, and thorough knowledge of products and services. Coach and mentor individual development processes for assigned employees, including on the job training, career development, team development and ensure successful employee retention. Proactive behavior has led to consistently meeting and exceeding individual sales goals. Banking Center Licensed Financial Specialist with a proven successful background in conservative investment alternatives for retail client. Responsible for continual banking center training in all federal, state and local laws and regulations and to ensure completion of required coursework annually. Ensure staff is thoroughly trained on consumer compliance, transaction authorities, and up to date on fraud awareness. Maintain human resource records and administer disciplinary action employees. Actively participate in community events and planning of events that assist with company branding and recognition. Actively recruited and oversaw training for all new branch employees.Developed the annual branch business plan for maximum profitability and effectiveness. 01/2002 to 01/2005 Michigan Regional Account Manager Company Name Develop presentations to target top-producing agents and secure commitment and follow up with commitments and monitor percentage attainment of stated goals. Educate real estate agents on products and services available that would provide financial assistance with the transition of their new home owners in the event of any immediate mechanical failures. Strong knowledge of residential real estate law demonstrated through instructing an accredited continuing education course for realtors in the issue pertaining to risk management. Maintain marketing concessions and monitor their use judiciously while adhering to contract and call center policies. Mediate unresolved claims between consumer and Home Security of America through extensive negotiations. Present Home Security of America's message to individual agents and brokers, as a part of maintaining existing relationships as well as prospecting new clients through warm and cold calling. Expand client referral base through networking groups: Michigan Board of Realtors; Western Wayne Board of Realtors; Lansing Board of Realtors and Oakland Board of Realtors. Education 1 2012 Principles of Accounting-Jackson College (2013) Communication and Social/Organizational Change-Central Michigan University Graduate Program (2013) Introduction to Probability and Statistics-Jackson College (2012) Human Resource Management-Central Michigan University Graduate Program (2012). Organizational Dynamics and Human Behavior-Central Michigan University Graduate Program 1 2002 Bachelor of Science Michigan State University Skills Accounting, Assistant Manager, banking, benefits, branding, budgeting, business development, call center, Coach, cold calling, clientele, client, clients, customer service, direct sales, Financial, Human Resource, instructing, team building, leadership, team development, law, marketing, market, mechanical, meetings, Mentor, Office, negotiations, networking, Organizational, performance management, policies, presentations, processes, producing, quality, real estate, retail, risk management, sales, sales management, Statistics, trainer Additional Information Licenses: NMLS (2012-Present) Series 6 and 63 (2009) Life Insurance (2008) Michigan Real Estate (2004) Property and Casualty (2003) Professional Affiliations Brooklyn Irish Hills Chamber Member (2012-Present). Grass Lake Regional Chamber- Member (2011). Grass Lake Regional Golf Outing Committee (2011, 2012). Grass Lake Regional-Board of Directors Member (2011, 2012). Head of Manchester Area Chamber of Commerce Activity Committee (2007-2010). Manchester Chicken Broil Event Volunteer (2007-2010, 2014). Manchester Area Chamber Golf Outing-Committee Member (2007-2010). Manchester Area Youth Soccer Association-Volunteer Coach (2010). Co-Chair for March of Dimes-Comerica Bank Team (2007-2008). ",BANKING " SALES ASSOCIATE Summary I am an industrious Fashion Business Management undergrad seeking employment with a fashion brand that will utilize my knowledge and skills for a product development position. Highlights Proficient in Mac and PC platforms * Microsoft Office Suite * Adobe Creative Suite * Internet Savvy * Fluent in Albanian Experience 05/2012 to Current Sales Associate Company Name － City , State Conduct product knowledge trainings to keep my staff informed of new and/or additional details, and of how and where our merchandise is made Create product knowledge boards to keep my sales team up-to-date on the most current runway show and season- including creative director Christopher Bailey's inspiration behind the show, photos of each outfit and detailed descriptions of the garments that include fabric content to patterns and colorways. Visually merchandise in-store displays from adjusting fixtures to dressing mannequins. Regularly use iPads to manage my client portfolios, keep up-to-date with Burberry news, obtain information on product availability and in-store stock. Liaison with other locations regarding merchandise availability and trainings. Continuously meet and exceed monthly sales goals. 01/2016 to 04/2016 Technical Design Intern Company Name － City , State Communicated with clothing factories daily to discuss garment specification needs as well as status' per garment. Used Ronlynn Apparel Software (RLM) to update product lifecycle management per each garment- includes tech pack management, revision of product specifications, bill of materials tracking and design history. Developed and revised Excel spreadsheets in relation to current season garments' manufacturing and completion status' Revised  garment sketches, including construction and detail information. Attended Fit Meetings where clothing designers and technical designers would discuss garment technicalities that needed modifications. 04/2010 to 06/2011 Sales Associate Company Name － City , State Sales associate in a fast paced, highly trafficked retail store. Regularly managed several responsibilities at once (such as answering phone calls, cashiering, and organizing fitting room lines). Responsible for managing floor inventory and restocking merchandise. Regularly managed visual merchandising of in-store displays during overnight shifts. Education May 2016 Bachelor of Science : Fashion Merchandising Management Fashion Institute of Technology, State University of New York Fashion Merchandising Management Skills Proficiency in Microsoft Office Suite, Adobe Creative Suite, Ronlynn Apparel Software, both Mac and PC platforms, social media (including Pinterest, Instagram, Facebook, and Snapchat), internet research ",SALES " SERVICE ADVOCATE RECRUITER Summary Responsible Service Advocate Recruiter with excellent communication skills demonstrated by 6 years experience as a teacher/parent liaison. Core Qualifications Excellent classroom management Teaching, tutoring and counseling Experience working special needs students Effectively work with parents Proofreading/editing Motivating students Interactive teaching/learning Innovative lesson planning Positive atmosphere promotion Behavioral/cognitive skills development HTML APA formatting Copyediting Fact checking WordPress Microsoft Excel proficiency Strong communication skills Microsoft Word expertise Extremely organized Self motivated Team player Multitasking Independent worker Quick learner Achievements Goal Setting   Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. Professional Experience Company Name August 2014 to June 2015 Service Advocate Recruiter City , State Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Complete forms in accordance with company procedures. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Conduct searches to find needed information, using such sources as the Internet. Manage projects or contribute to committee or team work. Order and dispense supplies. Learn to operate new office technologies as they are developed and implemented. Prepare conference or event materials, such as flyers or invitations. Take dictation in shorthand or by machine and transcribe information. Company Name August 2011 to August 2014 Teacher Assistant City , State Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Observe students' performance, and record relevant data to assess progress. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Distribute tests and homework assignments and collect them when they are completed. Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students. Attend staff meetings and serve on committees, as required. Plan, prepare, and develop various teaching aids such as bibliographies, charts, and graphs. Laminate teaching materials to increase their durability under repeated use. Company Name August 2006 to August 2011 Service Advocate Recruiter City , State Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Complete forms in accordance with company procedures. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Arrange conference, meeting, or travel reservations for office personnel. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Conduct searches to find needed information, using such sources as the Internet. Learn to operate new office technologies as they are developed and implemented. Prepare conference or event materials, such as flyers or invitations. Take dictation in shorthand or by machine and transcribe information. Company Name December 2003 to July 2006 Waitress City , State Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages. Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Clean tables or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Provide guests with information about local areas, including giving directions. Company Name December 2001 to May 2003 Childcare Worker City , State Maintain a safe play environment. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Support children's emotional and social development, encouraging understanding of others and positive self- concepts. Assist in preparing food and serving meals and refreshments to children. Create developmentally appropriate lesson plans. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books. Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls. Organize and store toys and materials to ensure order in activity areas. Company Name August 2000 to May 2001 Teacher Assistant City , State Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Assist in bus loading and unloading. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Maintain computers in classrooms and laboratories and assist students with hardware and software use. Observe students' performance, and record relevant data to assess progress. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Distribute tests and homework assignments and collect them when they are completed. Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices. Take class attendance and maintain attendance records. Organize and supervise games and other recreational activities to promote physical, mental, and social development. Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students. Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for review. Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills. Conduct demonstrations to teach such skills as sports, dancing, and handicrafts. Use computers, audio-visual aids, and other equipment and materials to supplement presentations. Attend staff meetings and serve on committees, as required. Type, file, and duplicate materials. Laminate teaching materials to increase their durability under repeated use. Requisition and stock teaching materials and supplies. Operate and maintain audio-visual equipment. Collect money from students for school-related projects. Assist librarians in school libraries. Company Name August 2014 to December 2014 Writing tutor/ editor City , State Proofread and reviewed all print and electronic content for correct grammar and adherence to house style.Reviewed and edited students' written work for grammar, tone, voice and creative quality. Education and Training Sul Ross State University 2015 Bachelor of Arts : Psychology City , State Psychology Languages Proficient in speaking, reading and writing in English and Spanish. Skills · Analyzed official documents in order for migrant families to receive benefits. · Did outreach work to find and recruit migrant families · Knowledge with Windows, Excel, Microsoft Word Power Point, and Printshop ",ADVOCATE " DIGITAL MARKETING SPECIALIST Summary I'm a creative retail-marketing professional with 10 years of experience managing omnichannel marketing campaigns. My specialties include digital marketing and media, direct marketing with a strong emphasis on direct mail, CRM and database testing, customer segmentation, event promotions, credit, loyalty and project management. I have the innate ability to effectively and efficiently execute complex marketing campaigns in a fast paced environment with tight timelines. Highlights Experience Company Name May 2013 to January 2015 Digital Marketing Specialist City , State Responsible for the discovery and development of marketing strategies for both desktop and mobile to drive traffic and sales while meeting ROI goals. Assisted in the development, launch and management of a customer acquisition and CRM retargeting program created to attribute in-store purchases to online behavior. Assist in the planning, execution and analysis of display advertising through various online media networks to support marketing campaigns. Optimize SEO and SEM campaigns utilizing reporting tools such as Google Adwords to review keyword performance and return on ad spend in support of merchandising focus and promotional cadence. Support new store openings and brand marketing events through geo-targeted digital media and marketing campaigns. Manage partnerships with affiliates in order to promote CRM offers and storewide promotions to increase traffic and sales both in-store and online. Leverage data to match customer's across devices and to identify new to file. Managed all digital media relationships such as YouTube, Hulu and Pandora. Assisted in the planning, launch and management of a brand sponsored Pandora station www.pandora.com/expressrocks. Company Name Current to January 2015 Account Director Account Director City , State for a large insurance and financial client. Manage a team of 4 account executives in the execution of omnichannel marketing campaigns. Allocate agency support and resources to ensure client assignments and day-to-day responsibilities are executed above and beyond expectations. Develop strategies and tactics to achieve client objectives within budget and on time. Manage vendors in the production and planning of omnichannel marketing campaigns including direct mail, email, web development and digital marketing. Assist in identifying and developing new projects and business opportunities for both our current client and future clients. Analyze data to apply results to future campaigns in an effort to execute more effective and efficient direct marketing campaigns. Company Name May 2010 to May 2013 CRM Specialist City , State Planned, executed and analyzed over 50 direct mail and in-store CRM campaigns that totaled approximately 150 million pieces circulated yearly. Specialized in database testing, customer segmentation, modeling and prospecting for direct mail campaigns executed both domestically and in Puerto Rico and Canada. Provided marketing support for partnerships with such programs as America's Next Top Model, SXSW, Coachella and Fashion Star, Managed credit and reward program that generated over $350 million in sales in 2010. Manage gift card budget of over $1 million for card production, promotional programs and maintain B2B partnerships. Assisted in the development and launch of the new Express loyalty program NEXT. Assisted in customer acquisition and brand awareness to support store grand openings both domestically and internationally. Company Name October 2007 to May 2010 Marketing Coordinator City , State Assisted in the coordination and launch of our redesigned web sites; asfurniture.com and vcf.com. Managed partnership with Columbus Crew to help in branding efforts. Assisted in new product launches and rebranding campaigns. Conduct competitive analysis for key markets. Maintained cross-functional partnerships with merchandising and merchandise planning to help support marketing campaigns. Proofed all advertisements for pricing, copy and product accuracy. Company Name September 2005 to October 2007 Senior Healthcare Sales Recruiter City , State Responsible for increasing sales through existing and new clients. Recruited, screened and managed over 175 healthcare professionals with roles such as RN, LPN, LSW, LISW, STNA and CNA. Created and executed direct mail campaigns that increased field staff by 20%. Responsible for generating new business with all types of healthcare facilities. Responsible for planning, marketing and executing seasonal vaccination clinics. Education Franklin University 2005 B.S : Marketing Marketing Promotions and Public Relations City , State GPA: Dean's list 2005. Marketing Marketing Promotions and Public Relations Dean's list 2005. North Central State College 2003 business data communications City , State business data communications Skills Digital Media, Digital Marketing, Social Media, E-Mail, Direct Mail, Mobile, Promotions, Branding, Customer Acquisition/Retention, Analytics, Budgeting/Forecasting, Database Marketing, Testing, Customer Segmentation. ",HEALTHCARE " CONSULTANT Career Overview Macintosh Expert with 20 years in technical and customer support roles. Experience in back-end programming, relational databases and development/maintenance of complex and critical systems. Wireless system design for Point-To-Point networks. Qualifications Apple Certified Technical Coordinator Apple Certified Support Professional Apple Certified Associate Mac Integration Apple Certified Help Desk Specialist Apple Certified Macintosh Technician Certified Alvarion System Specialist Technical help desk experience VOIP/Telecom Installation and Support Remote systems support Network asset management Accomplished with mobile devices Skills Apple Support: Apple Workstations, Apple Servers, iPad, iPhone, Mobile Device Management, Apple Remote Desktop, XSAN. Network Support: Open Directory, TCP/IP, DHCP, DNS, VOIP, VPN, AFP, SMB, FTP, NFS, SAN, HTML, PHP, Alvarion, Ubiquiti. Software Support: Filemaker Pro, Filemaker Server, MS Office Suite, Adobe Suite, Final Cut Pro, Maya. Work Experience Consultant January 2004 to October 2014 Company Name － City , State Worked with clients nationwide to analyze computing and network needs and install appropriate solutions within each organization's budget. Served as database administrator for Filemaker, and Filemaker Server running on various operating systems.Troubleshot and resolved internet connectivity and general software and hardware issues for Macintosh and Windows client and server machines. Installed wired and wireless networks including Point-To-Point wireless and communication towers. Installation and support of various home automation and control systems. Installed and configured network camera systems for on site and remote monitoring. Managed user account and permissions on file servers. Managed calendar, email, file sharing, backup, DHCP, DNS, VPN, FTP and web hosting on various servers. Installed and maintained accounting solutions. Monitored network traffic and systems to ensure uptime. Designed custom database solutions to meet clients needs. Troubleshot routing and switching issues with various wired an wireless networks. Installed network backup systems for clients using disk based and tape libraries. Installed and configured XSAN network. IT Director August 2009 to August 2012 Company Name － City , State IT director for Organic farm. Network support for mixed network of Macintosh and Windows clients. Wireless Point-to-Point design and installation. Filemaker development and support. Web design with shopping cart installation. Daily maintenance of Macintosh workstations and Servers. Maintained daily backups to RAID system. Troubleshot user permission issues with workstations and storage area. Installed network cabling, managed switches and routers. Network traffic analysis to improve network performance and reliability. Installed VOIP system allowing inter-office communication while reducing total cost of service. Installed and maintained web based help desk ticketing system to track user support issues and resolutions. Macintosh Support Specialist May 2000 to May 2004 Company Name － City , State Maintained network of 100+ Macintosh and Windows clients. Software support for creative print, video, and 3D applications. Installed render farm for 3D rendering. Designed and installed Digital Asset Management solution for design teams allowing users network access to digital media. Daily system maintenance for Apple workstations and servers to support Audio/Video/3D clients. Managed and monitored storage usage for video capture. Managed backup and archive system using both disk based and tape libraries. Troubleshot windows desktop and server connection and storage issues. Active Directory integration. Traveled with proposal teams to various locations to provide Audio/Video and network support during presentations. Installed network cable, rack mounted routers, switches, KVM, servers, RAID storage, tape libraries, and Digital Asset Management storage solutions. Sales / Webmaster September 1999 to May 2000 Company Name － City , State Established and maintained contacts with corporate customers. Designed new company website. Installed new Point Of Sale system. Designed and installed web based shopping cart system. Installed network cables, switches and routers. Troubleshot network connection and wireless network issues. Installed and upgraded workstations and servers. Sales of computer and network systems and software. Business Center Manager January 1999 to December 1999 Company Name － City , State Created marketing plans. Management of store employees including scheduling, payroll, sales and training. Responsible for the business aspects of sales, including servers, workstations, network software and hardware, network training, network installation. Worked with upper management to create incentive programs for employees. Improved call response time for business center. General Manager May 1997 to December 1998 Company Name － City , State Designed and installed new Point Of Sale solution. Designed new company website. General accounting and bookkeeping for retail store. Personnel management. Digitized product inventory for use in web promotions and publications. Installed network cabling, switches and routers. Sales / Purchasing January 1996 to April 1997 Company Name － City , State Identified prospective customers using lead generating methods. Responsible for creating and implementing advertisements and promotions. Developed price catalog and marketing materials for distribution and in house reference. Worked closely with CEO in developing sales strategies. Managed purchasing and receiving of store inventory. Installed network cable, switches and routers. Education and Training Bachelor of Science : Psychology , 1993 Nyack College － City , State Candidate for Degree ",CONSULTANT " AIRCRAFT HYDRAULICS JOURNYMAN Summary Seeking a position as a Stocker/Receiver for Paris Walmart Super Center. Adaptive team player with the ability to take and follow orders as well as take on other responsibilities as needed. Strongly committed to enhancing customer experience and boosting company success. Highlights Friendly professional demeanor Safety awareness Well-organized Detail oriented Adaptive hands-on learner JLG manlift operations Hands-on experience with CAM software Interpersonal, written, and verbal communication Works well independently or with team Company confidentiality Capable of heavy lifting Experience Home Health Care Provider , 07/2019 to 02/2020 Company Name - City , State Worked to improve and enhance client lives through effective and compassionate care Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members Completed health management tasks by setting and transporting clients to appointments Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships Aircraft Hydraulics Systems Journeyman , 04/2016 to 05/2019 Company Name - City , State Performed inspections, serviced systems, removed, repaired, and installed components Performed basic machine set up and operation Requisitioned new supplies and equipment Accurately completed service reports and forms Complied with work site safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations Collaborated with flight crews and other maintenance departments to ensure smooth work flow and efficient organization operations Consistently assumed additional responsibilities Home Health Care Provider , 02/2014 to 03/2016 Company Name - City , State Worked to improve and enhance client lives through effective and compassionate care Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members Completed health management tasks by setting and transporting clients to appointments Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships Radiology Support Associate , 02/2009 to 02/2011 Company Name - City , State Promptly answered multi-line phone system and greeted callers enthusiastically. Carefully relayed phone calls and messages to appropriate personnel. Kept waiting room neat and organized at all times by stacking magazines and removing trash. Retrieved and distributed medical records to patients and physicians upon request. Frequently assisted with patient transfer between departments. Adhered to strict HIPAA guidelines at all times to protect patient privacy. Environmental Services Associate , 02/2008 to 02/2009 Company Name - City , State Established and maintained clean and comfortable environments in hospital and administration buildings by vacuuming and mopping, cleaning surfaces and windows and dusting. Cleaned and prepared rooms between patients to prevent infections and cross-contamination. Removed waste and hazardous materials from premises to designated area. Used approved cleaning products on various surfaces to reduce bacterial growth and prevent spread of viruses. Kept facilities well-stocked and properly maintained for staff and guests. Examined patient rooms, staff offices, halls and lobbies to determine need for repairs and replacement of furniture or equipment. Education High School Diploma : High School General Education , 06/2006 Grant Union High School - City , State Associate of Science : Kinesiology , 05/2013 Paris Junior College - City Graduation of Aircraft Hydraulics Systems : Aircraft Hydraulics Systems 2A635 , 12/2016 Sheppard Air Force Base - City Associate of Applied Science : Mechatronics , Expected in 01/2022 Paris Junior College - City , State ",HEALTHCARE " KINDERGARTEN TEACHER Summary I have been an elementary educator for Henrico County Public Schools for 16 years. I have taught Head Start, Federal Preschool Programs, first grade and kindergarten. Prior to my teaching career, I worked in administration and management and have experience with accounting, ordering, payroll, computer systems, scheduling and interacting with the general public in multiple capacities. Skills Meticulous attention to detail Professional communication Conflict resolution techniques Strong problem solver   Account Reconciliations Cost accounting Flexible and adaptive Intimate knowledge of school system Experience Kindergarten Teacher August 2011 to Current Company Name － City , State Served as Team leader for three years. Served as collab partner with special education specialist for three years. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility. Mentored and counseled students with adjustment and academic problems. Took appropriate disciplinary measures when students misbehaved. Differentiated instruction according to student ability and skill level. Encouraged children to be understanding of others. Promoted good behaviors, accountability and social responsibility. Head Start/Federal Preschool Programs Teacher August 2006 to July 2011 Company Name － City , State Encouraged parents to take an active role in their child's education. Encouraged students to explore issues in their lives and in the world around them. Enhanced reading skills through the use of children's literature, reader's theater and story time. Delegated tasks to teacher assistants and volunteers. Established positive relationships with students, parents, fellow teachers and school administrators. Taught students in various stages of cognitive, linguistic, social and emotional development. First Grade Teacher November 2003 to July 2006 Company Name － City , State Served as team leader for one year. Served as collab teacher with special education specialists for one year. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Taught students to exercise problem solving methodology and techniques during tests. Observed and assessed student performance and kept thorough records of progress. Head Start Teacher August 2001 to November 2003 Company Name － City , State Visited family homes twice yearly. Supervised children on monthly field trips to local parks, museums and zoos. Conducted monthly parent meetings. Adhered to Federal Head Start guidelines such as family style dining, developing individual student plans, and daily centers. Supervised and assigned daily duties to classroom assistant. Attended after school functions to help build a stronger community/school relationship. Interventionist January 2001 to June 2001 Company Name － City , State Provided supplemental teaching to small groups of students who needed extra assistance based on state testing results. Created lessons based on state requirements. Observed and assessed student performance and kept thorough records of progress. Encouraged students to persevere with challenging tasks. Assistant Manager July 1998 to August 2000 Company Name － City , State Managed a retail foods grocery store during assigned shifts. Oversaw store operations, including staff assignments and production lists. Assessed customer needs and responded to questions. Managed ordering for the store and represented store at national trade shows. Developed staff schedules. Managed payroll as backup to manager. Lead Teller June 1996 to July 1997 Company Name － City , State Excelled in greeting customers and providing quality customer service. Executed accounts receivable reporting enhancements and reconciliation procedures. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Administrative Assistant January 1994 to June 1996 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled incoming and outgoing correspondence. Education and Training Master of Teaching (M.T.) , December 2000 Virginia Commonwealth University － City , State , US Early education: Pre-K through fourth grade Bachelor of Science : Psychology , 1997 Virginia Commonwealth University － City , State , US Credentials Commonwealth of Virginia Teaching license, # PGP-562282, renewed in 2016 ",TEACHER " FINANCE MANAGER Summary Identified fraud of $75,000, and during litigations testified as an expert witness in 2004 Puerto Rico Superior Court, client won the case and recovered $50,000. *Saved $42,000 on claims of two employees on an audit performed in the Government Development Bank of Puerto Rico *Well-earned reputation as a hard-working, quick-learning, and organized team player. Skills Budget Control & Administration Account Reconciliations Financial Statement Reporting and Analysis General Ledger Accounting Data Compilation Journal Entries Payroll Taxes Return Analysis (Puerto Rico and US) Auditing Ad-Hoc Reporting  Experience 07/2015 to 05/2017 Finance Manager Company Name － City , State Managed and oversees the Finance Department of a charter airline which generated up to $4.2 million in gross revenues. Responsible for accounts payable, ADP payroll processing, multiple bank reconciliations, maintain general ledger, financial reporting and analysis, ad-hoc reporting, budget, cash management, handle monthly and year end accounting process; ensure accuracy and integrity of accounts. Coordinated and analyzed fiscal budgeting systems to initiate effective controls and policies. Assured state and federal compliance of revenue, expenditure, and position control documents while maintaining internal control safeguards. Achieved accurate budgetary reviews and forecasts to develop projections for executive management oversight. Reviews and approves all reimbursements, manages petty cash fund and all bank accounts. Prepared financial statements in accordance with Generally Accepted Accounting Principles (GAAP). Maintained pertinent records on fixed assets inventory system. Reconfigured systems and resolved accounting errors, ensured accurate and efficient accounting processes and internal control policies. Coordinated with Planning Department on preparations and processes of annual operating budgets and documentation in aviation industry. Reports directly to CEO. 04/2012 to 06/2015 Staff Accountant Company Name － City , State Provided professional tax services to ensure accurate financial statements and tax compliance. Prepared and compiled financial information by preparing entries to general ledger accounts detailing assets, liabilities, and capital. Summarized balance sheets, profit and loss statements to project company financial position. 05/2000 to 12/2015 Accountant Company Name － City , State Managed overall operations and provided accounting and tax services to small/medium-sized businesses. Provided business management consulting. Handled accounting system setup and training, bookkeeping, account reconciliations and general ledger processing. payroll processing, and financial statements preparation, Provided individual, partnership, and corporate tax return preparation services. Built from start-up with zero clients to 47 clients and $150,000 annually in revenues. Ensured accurate and consistent accounting process to provide solutions for maintaining and improving an organization's financial conditions. Devised and set up accounting systems in QuickBooks, Peachtree and other software applications. Prepared reports, forms, and manuals for accounting and bookkeeping to ensure proper data maintenance. Computed taxes owned and prepared applicable tax returns statements further ensuring the compliance with payment and tax requirements. Maintained records of government agencies and represented clients before taxing authorities. Increased the effectiveness of controls, accuracy of financial records, and efficiency of operations, resulting in lowering their tax liabilities and increased refunds. Streamlined operations by standardizing and organizing accounting procedures. Ensured the conformance and procedural standards by examining and analyzing the financial documents. Resolved client issues, reconfigured systems, revised and resolved accounting errors. Prepared budgets and forecasts, review of budgets vs. actual to ensure accuracy. Provided advice on the financial conditions by analyzing the business operations, costs, revenues, obligations, and other financial commitments. Recommended solutions to various financial problems by surveying operations according to the accounting needs. 08/1993 to 05/2000 Auditor / Manager Company Name － City , State In Charge of accounting accounts from diverse industries such as retail, property management, and real estate, and specializing in construction industry 09/1991 to 02/1993 Staff Accountant Company Name － City , State Performed general accounting functions, including the preparation and review of financial analysis and reports. Education and Training Dec 1992 Bachelor degree : Business Administration, Accounting Pontifical Catholic University of Puerto Rico － City , State Business Administration, Accounting Activities and Honors National Association of Tax Professionals (NATP) Languages Bilingual Spanish and English Skills Account Reconciliations, Accounting, general accounting, accounting systems, accounting system, accounts payable, ADP, ADP payroll, Ad, Auditing, balance sheets, bank reconciliations, bookkeeping, budgeting, budgets, Budget, business management, business operations, cash management, consulting, client, clients, documentation, English, executive management, Finance, Financial, financial modeling, financial reporting, financial analysis and reports, financial statements, Fixed Assets, forms, general ledger, General Ledger Accounting, general ledger accounts, Government, inventory, macros, MS Excel, Microsoft Office, Outlook, Power Point, Word, organizing, Payroll, payroll processing, Peachtree, pivot tables, policies, PR, processes, profit and loss statements, QuickBooks, Quicken, reporting, Bilingual Spanish, tax compliance, Tax, Taxes, tax return preparation, tax returns ",FINANCE " PROJECT ACCOUNTANT Summary Quality-focused accounting professional with over 15 years processing invoices, managing vendors and auditing expense reports. A strong desire and ability to maximize profits and control costs with respect to maintaining effective internal controls related to Accounts Payable. Knowledge and experienced in AIA billings, Nevada prelien law, Nevada Contract Law, Union payroll and laws. Highlights SkillsTimberline Accounting software, Foundation Accounting software, Spectrum, JD Edwards, Ebuilder, Microsoft Office applications, General ledger accounting aptitude Strong communication skills Effective time management Accounts receivable professional 10 key by touch Knowledge of Sage Expert in customer relations Complex problem solving Experience Project Accountant Mar 2015 to Current Company Name - City , State Verified details of transactions, including tenant allowance requests and lease verification. Coded the general ledger and processed vendor invoice payments.Coordinated approval processes of all accounts payable invoices including tenant allowance requests and commission payments.Conducted month-end balance sheet reviews and reconciled any variances. Office Administrator Jul 2013 to Dec 2014 Company Name - City , State Responsible for office management including new hires/rehires. Responsible for processing invoices and creating purchase orders for approval. Assisting with union payroll processing. Responsible for running financial reports for management review. Staff Accountant Dec 2011 to Jan 2013 Company Name - City , State Responsible for all Accounts Payable using Foundation software Responsible for all Accounts Receivable including AIA billings, lien waivers, and payment postings. Responsible for Payroll including union reporting. General Ledger journal entries as needed. Office Administrator Sep 2008 to Jun 2010 Company Name - City , State Calculated figures such as discounts, percentage allocations and credits.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Coordinated approval processes of all accounts payable invoices.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems. Project Accountant Nov 2005 to Jul 2008 Company Name - City , State Comprehensive management of the Accounts Payable function for a $40 million General Contractor Responsible for compilation of extensive loan draw packages and respective documentation reviewed and approved by banks, owners/developers, architects, construction control companies and owners representatives. Worked closely with the Controller, Contract Administrator, and Project Managers insuring billing accuracy. Close interaction with sub-contractors ensuring proper documentation submitted with monthly billings. Completed annual certified courses covering aspects of Nevada Revised Statutes pertaining to Nevada lien and contract law. Accomplishments Reduced invoice over payments by 30%. Education Accounting 1997 Santa Barbara Business College Accounting Interests Nevada Notary Public References available upon request. Additional Information Nevada Notary Public References available upon request. Skills 10 key by touch, Accounting software, Accounts Payable, Accounts Receivable, administrative, AIA, AS400, billing, billings, Controller, draw, documentation, Drafting, Estimating, financial report, financial reports, General Ledger, Human Resources, insurance, law, Microsoft Office applications, office, office management, Payroll, payroll processing, Project Management, reporting, Timberline ",ACCOUNTANT " ELECTRONIC HEALTH RECORD OPTIMIZATION SPECIALIST Skill Highlights Analyst skills - Managed care contract analysis, payment analysis and appeal, quality data analysis and Above average computer skills - Microsoft Office Suite, Adobe (full version), Athena Clarity, Crystal Reports, Internet and email proficiency Professional Experience Electronic Health Record Optimization Specialist Company Name － City , State Assist primary care practices and providers to improve quality scores through expertise in practice workflow, electronic health record systems, and quality measures. Assists practices in implementing and using systems (quality reporting, EHR modules) to improve patient care and outcomes and provide the clinical data required to satisfy contract requirements. Provides support for population management at the pod and practice level by tracking and monitoring individual process and outcome measures for eligible managed care and Medicare patients who have chronic diseases such as diabetes, cardiovascular disease, and depression. Understands and can clearly communicate, both verbally and in writing, clinical quality measure components of global payment contracts and EHR Use Requirements. Understands the federal and state EHR incentive programs, mandates and legal requirements, and develops and implements programs to educate providers and staff on achieving federal and state incentives and if required, compliance with legal obligations. Meaningful Use, ICD10, HIPAA, Privacy) Assists EHR Team in creating plans for new implementations, interfaces and upgrades Understands provider's contractual obligations with BIDCO and develops and implements training and communication plans that support these needs. Quality Improvement Coordinator October 2013 to August 2014 Company Name － City , State Worked with and support primary care physicians and their office staff to achieve the quality incentives as part of global payment and managed care contracts. Support PCP practices in implementing quality improvement initiatives. Provide support managing patient registries through reports and training at the practice and POD level for eligible managed care and Medicare patients who have chronic diseases. Work individually with PCP practices to help them manage the required testing for their quality measure goals to promote optimal health and clinical outcomes. Train PCP practices on Athena Clarity quality software application so they can access their registries and outcomes individually. Healthcare Financial Analyst Payer Audit and Charge Capture Analyst July 2011 to October 2013 Company Name － City , State Run analysis on denial data to identify billing and coding trends. Develop comprehensive reports designed to reduce repeated billing and coding errors. Manage database applications and reporting for government audit tracking. Manage audit process for government and commercial payers to assure submissions are accurate and timely. Revise coding and charge submission errors identified through internal and external audits and making necessary changes within Medicare FISS or Medicaid MMIS applications as well as our own internal systems. Analyzes the information in the department's pre-bill, coding rejection and denial edit databases for unresolved third party claims to determine root causes for the edit issues and potential resolution with the originating departments and/or the PFS clinical coding staff. Responsible for the daily validation, collection and follow-up of all payments received from government and third party payers in relation to internal contract information. Modeling reimbursement methodologies and contracts for third party and other managed care payers in both a financial model and the RMS system. Post adjustments or reversals of adjustments through online access to the billing and receivable system. Clinical Research Assistant II February 2011 to July 2011 Company Name － City , State Performed detailed internal audits utilizing protocol schema to assure required data is completed as per protocol and hospital policies in both regulatory and patient binders. Verify eligibility and study procedures adhere to protocol requirements and file deviations/violations when necessary. Completed adverse event and med watch forms when required by protocol adverse events reports criteria has been met. Extracted data on protocol patients from online medical records, outpatient charts, private physician office records, and Independent Review Board (IRB) office in order to assure chart completeness. Assured proper informed consent is obtained and documented. Program and Fund Developer March 2007 to January 2008 Company Name － City , State Research, write, and budget development for grants to be submitted to private foundations and corporations. Networking that resulted in significant and sustained relationships with a community of committed donors. Worked closely with contract manager to ensure consistent communication and reporting to funders. Produced a variety of quarterly, mid-year and end-of-year reports. Worked closely with development team, bookkeeper, residential services advocate, statistical coordinator and executive director to ensure provision of high-quality services and adherence to contractual obligations. Provided leadership and coordination to promote organizational visibility and support at local, state and national levels. Vice President/Co-Owner August 2007 to Current Company Name － City , State Established an S Corporation from the ground up. Successfully negotiated contracts with other companies including reviewing and revising any contractual terms and conditions. Developed budgets, established rates mapped out by area for scheduling. Supervised staff of 30 in daily activities and quality customer care. Worked with company President to receive 100% on customer satisfaction survey Accounting both payable and receivable. Helped the company increase profits by 32% each year. Education and Training CITI TRAINING, Certification, 2011 100% accuracy HIPAA AND HUMAN SUBJECTS COURSE, Certification : 1 2011 PENNSYLVANIA STATE UNIVERSITY 100% accuracy Bachelors of Science : 1 2002 GPA: Dean's List GPA: 3.8 Dean's List GPA: 3.8 Skills Accounting, Adobe, ADR, Analyst, Auditing, billing, budget development, budgets, charts, contracts, CPT, Crystal Reports, customer satisfaction, customer care, data analysis, database applications, databases, edit, email, financial, forms, government, grants, ICD-9, leadership, legal, director, managing, access, Microsoft Office Suite, office, Modeling, Networking, organizing, organizational, policies, Coding, Project management, quality, Quality Improvement, reporting, Research, RMS, scheduling, upgrades, validation, workflow ",HEALTHCARE " CONSULTANT Profile Skilled professional with 15 years of experience in electrical and quality engineering for numerous engineering and quality control processes. Expertise in creating detailed test plans and test cases for optimal quality control. Solid background in various testing methodologies for both client-facing and non-client-facing procedures and products. Experience Customer Relations  Monitored customer technical related issues  Maximized operational efficiency by coaching staff on various customer service initiatives  Improved employee-customer relations by providing social skills and managerial training to staff. Analytical Skills Oversaw quality assurance initiatives to design and implement products and processes for ongoing projects. Ensured optimal productivity and quality assurance initiatives by performing routine maintenance on electrical equipment. Review statistics and determine areas requiring enhancement, which includes inspecting samples and formulating improvement policies to meet quality standards. Organization and Document Management Managed CAPA's and Risk assessment analysis, failure Mode and Effect analysis, and forensic investigation of manufacturing and product field failures.   Wrote procedures and established practices to develop templates and documentation to improve forensic investigation for manufacturing and product field failures.   Ensured proper documentation of phase deliverables in Products Design History and Technical Files. Work History Consultant 01/2009 to Current Company Name City , State Conducted product analysis to address products high failure rates, which led to more than 15% decrease in failure rate. Provided failure analysis, engineering support, forensic investigation, and statistical data analysis. Provided training to staff in leadership, strategic planning, and organizational management. Electrical Engineer 03/2007 to 11/2008 Company Name Provided Systems and Electrical Engineering Support for Government Programs Development. Supported vehicle hardware and integration, vehicle systems modeling and analysis, and systems requirements. Provided System Integration Design usining MIL-STD-1553 interface, EIA RS-422 interface design, USB and Ethernet interfaces. Performed Installation, Testing, and verification of Simulators' Audio Visual Systems. Developed Vehicle's Software Test Description (STD), Interface Design Description (IDD). Developed Interface Cable Systems for vehicles. Principal Electrical Engineer 04/2005 to 11/2006 Company Name Provided Engineering Support of Dialysis Instruments. Planned and led project functions. Provided project management, failure analysis, and forensic investigation of manufacturing and product field failures. Provided expert advise on the Quality Improvement Team (QIT) Performed products trend analysis, statistical data analysis calculations of raw data, DFMEAs, and design reviews. Managed CAPA's and Risk assessment Analysis. Ensured proper documentation of phase deliverables in Products Design History/Technical Files, Technical Summaries, Technical Manuals. Wrote Products Test Protocols and Procedures Conducted Environmental Tests for product reliability. Systems Engineer 08/2003 to 11/2004 Company Name Implemented test plans, validation protocols, verified code changes, identified and investigated bugs. Performed stress tests and assessed product functionality and usability. Electrical Engineer 10/2001 to 07/2003 Company Name City , State Designed power controls distribution and avionics wiring. Performed Analysis on Voltage Power System control. Designed and developed electrical test equipments. Installed and verifiedn Simulators' Audio Visual Systems. Systems Quality Engineer 10/2000 to 10/2001 Company Name City , State Wrote and implemented quality control procedures Maintained weapon engagement simulation systems. Provided Technical Support to manufacturing and Quality control for testing and calibration of laser equipments System Designed and developed electrical test fixtures for optical devices. Provided Logistical Support and Analysis, Reliability And Maintainability Analysis, Human Factors Analysis. Conducted product reliability testing using environmental test chambers. Made technical presentations to customers worldwide, which resulted in several government contracts with US supported Military Contracts with Egypt, Kuwait and Turkey. Applications Engineer 08/1999 to 09/2000 Company Name City , State Improved Character and Graphic LCD displays designs, engineering changes, and customer support, product testing and validation. Resolved customers' technical issues, which improved company's customer relations. Resolved customers complaints and concerns. Project Engineer 07/1995 to 07/1999 Company Name City , State Developed test programs, calibration test equipments Maintained Automated Test Equipments (ATE) Performed failure mode analysis, yield enhancement, statistical process Developed and executed test plans, validation protocols, test procedures to support manufacturing lines of medical instruments. Reliability Engineer 04/1990 to 07/1995 Company Name Prepared the Company's Quality and reliability Metrics of all products, safety and hazard analysis, failure mode and effect analysis (FMEA), reliability metrics, and system assurance analysis (SAA) Prepared product complaints information reports, medical device reports (MDR). Monitored products reliability, maintainability, and availability. Performed System criticality assessment (SCA) on several products Analyzed acceptance of incoming material and in-process material, product return information, and product investigations. Wrote test procedures and maintained the Quality Control database. Executed and troubleshot Reliability Test plans. Performed Reliability data analysis and reports distribution. Education and Training Bachelor of Science : Electrical Engineering Minor in Computer Science 1997 Northeastern University City , State , USA Electrical Engineering; Minor in Computer Organization and Management 2011 Capella University City , State , USA Organization and Management Affiliations Member, IEEE Computer Society Member, NEU Alumni Association Skills AutoCAD, OrCADD, C, C++,Customer Support, Data Acquisition, Data Analysis, Database, FDA, GMP, Government, Interface Design, Labview, MS Access, MS Excel, MS Power Point, Microsoft Project, Microsoft Visual Basic, Microsoft Windows, MS Word, NT, Organizational leadership, Problem solving, Product Development, Procedure Writing, Programming, Project management, Protocols, Quality Improvement, Quality Control, Risk Assessment, Strategic Planning, System Integration, Technical Support, Presentations ",CONSULTANT " SENIOR STUDENT FINANCE SPECIALIST Summary A dedicated and focused business professional with 12 years of extensive experience in analyzing and researching data to find solutions to issues. An expert in investigation and critical thinking, a very well detail oriented individual who is adaptive to change, and building relationships with teams and managers. I am currently seeking for a career where my skills and abilities can be useful to the company as well as to challenge my growth. Experience Senior Student Finance Specialist January 2010 to Current Company Name － City , State SUMMARY I am a dedicated and focused business professional with 12 years of extensive experience in analyzing and researching data to find solutions to issues. I am an expert in investigation and critical thinking, a very well detail oriented individual who is adaptive to change, and building relationships with teams and managers. I am currently seeking for a career where my skills and abilities can be useful to the company as well as to challenge my growth. Evaluates students' Financial Aid's compliance with schools' regulations and control. Assessments include: ISIR and c-code evaluation, Loans and Grants eligibility, grades and attendance reviews, and QA on other miscellaneous documents such as Proof of HS graduation. Responsible for performing daily Title IV and Tuition Refund calculations. Maintains the students' general ledger by assuring all the Academic Years are balanced. Main adviser of students' credit balances assisting other teams and departments. Processes National Student Loan Database (NSLDS), Student Status Confirmation Reports (SSCR) and submit accurate reports on time, thus keeping them in compliance. Emphasis on time management to meet month end and quarter end deadlines. Supports interdepartmental teams regarding any issues with out of school students. Ample use of Microsoft Excel - vlookups, pivottables, formulas, creating simple macros, etc. Promoted from Student Accounts Processor in which responsibilities included all postings to the ledger (Financial Aid funding, credit card refunds and ACH returns, and reapplications of payments in CampusVue, reviewed Agency Sponsors, and sent out wires to Higher One.) Takes on projects when needed, as well as works on weekends during month/quarter end. Invoicing Associate January 2008 to January 2010 Company Name － City , State Researched and assigned the correct identifiers for each customers based on their regions. Performed updates and movements of customers based on their regions. Utilized independent decision making skills on each assignment with the use of diverse software, and computer applications. i.e. TCAM, Execustar, SAM, SAART Web, CIAM, and Q Messenger). Resolved issues concerning accounts that are in the wrong channels for the Sales Operation Lead. Retained database by determining customer's legal corporate structures and hierarchies. Created procedures for TCAM usage for new hires and for future references. Adjustments Associate January 2007 to January 2008 Company Name － City , State Investigated and adjusted Item Processing Center's bank teller errors based on their regions. Processed requests on items posting twice, missing items, source of receipt, listed not enclosed, photo and original items, encoding errors, and missing cash letter items. Validated all of Bank of America's adjustments to Banco Popular by debiting or crediting appropriate accounts. Performed debits from accounts that engaged in fraudulent cashing of Social Security checks and created Protest Letters for the customers. Attended telephone inquiries on pending credits and cases from both internal and external customers along with correspondent banks. Processed several charge-off items that are past due deadlines in order to accurately debit or credit affiliated banks. January 2003 to January 2007 Company Name － City , State Proof Processor promoted to Teller Processed customer's transactions, performed bank by mail and night drop deposits. Balanced the ATM, coin vault, cash vault, and other monetary instruments (Travelers checks, Money order and Official checks) daily. Answered to customer's inquiries or questions and attended telephone calls from customer services for further assistance. Reviewed teller transactions, corrected the errors, and balanced the accounts in question. Entered checks and corrected rejected items from the proof processing machine and manually looking up the check in question and typing its amount. Performed the entire end of the night duties such as balancing accounts and adding the totals for other affiliated banks to be mailed out to La Salle or Federal Banks. Assigned the role to audit co-workers and assume supervisory position on weekend because of a proven track record of dependability Created training procedures for the Item Processing Department for First American Bank, and other banks that were also processed by FAB. Education Bachelor's Degree : Business Administration , December 2006 University of Illinois at Chicago － City , State Business Administration Master's Degree : Business Administration Accounting , April 2012 American Intercontinental University Online － City , State Business Administration Accounting Skills Academic, photo, Agency, ATM, c, computer applications, credit, critical thinking, customer services, Database, debit, decision making, detail oriented, Financial, general ledger, Grants, ledger, legal, Letters, macros, Microsoft Excel, mail, Money, works, Processes, QA, researching, Sales, supervisory, telephone, time management, typing ",FINANCE " HR PARTNER Summary Experienced Human Resources Business Partner with expertise in partnering with Line of Business Leaders to provide guidance on human capital strategies to include, but not limited to, employee relations, talent management, compensation, etc., in order meet business goals and objectives. Highlights Project management Matrix management experience Talent management expertise Employee relations expertise Performance management strategies Compensation experience Employment law knowledge Manager coaching and training Presentation/Facilitation experience Accomplishments Lead Project Teams to address human capital strategies (i.e., Performance Management, Rewards and Recognition, etc.) that resulted in manager tools and resources. Developed and facilitated Change Management training for all front-line managers in the Line of Business. Developed, trained, and implemented common attendance guidelines for line of business and executed to the new guidelines. Experience HR Partner June 2007 to Current Company Name － City , State Provide strategic human resources guidance and oversight on a wide range of activities in support of assigned line of business. In both a hierarchical and matrix management environment Collaborate with senior leadership teams to influence organizational design, management practices and work environment changes. Lead project teams on end-to-end strategy on human capital initiatives (i.e., retention, rewards and recognition, performance management, etc.) Problem-solve mid-complex issues as they arise with all levels of management across business groups. Coach and develop less experienced staff on broad human resources issues and monitor resolution progress. Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of complex issues and interpretation of policies. Partner with all levels of management in both a hierarchical and matrix management environment to build leadership competencies in order to build bench-strength through talent management discussions. Partner and engage with key stakeholders in the Wells Fargo/Wachovia Bank integration efforts. Develop business cases for Senior Leadership (i.e., LOB, HR, etc.) approval to implement restructure to any one business unit which may result in displacements. Partner with LOB Project Team to develop and execute plans and communications in support of these activities. Lead cross-functional or cross-business unit/division teams assigned to implement workforce initiatives as well as develop programs and process improvements associated with human capital and business initiatives. Create and facilitate virtual presentations for employees and managers across several states and four different time zones in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to senior management on complex issues and actions and partner with other human resources partners or COE's (i.e., Employee Relations, Compensation, EAC, Leave Management) as needed Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Associate People Svcs Officer November 2001 to May 2007 Company Name － City , State Provide strategic human resources guidance and oversight on a wide range of activities in support of assigned line of business. Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of complex issues and interpretation of policies. Create and facilitate virtual presentations for employees and managers across several states and four different time zones in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to senior management on complex issues and actions and partner with other human resources partners or COE's (i.e., Employee Relations, Compensation, EAC, Leave Management) as needed Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Facilitate dialogue sessions as needed to help employees/managers resolve issues. Appeal Texas Workforce Commissions claims when appropriate. Human Resource Consultant March 2001 to November 2001 Company Name － City , State Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of issues and interpretation of policies. Facilitate virtual presentations for employees and managers. in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to front line management on issues and actions. Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Human Resources Consultant September 1999 to May 2001 Company Name － City , State Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of issues and interpretation of policies. Facilitate virtual presentations for employees and managers. in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to front line management on issues and actions. Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Human Resources Consultant August 1990 to September 1999 Company Name － City , State Roles started out very transactional and then grew into the list below. Coach and develop managers at all levels on performance management of their employees. Provide expertise in facilitating resolution of issues and interpretation of policies. Facilitate virtual presentations for employees and managers. in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc. Provide consultation to front line management on issues and actions. Advise managers on compensation issues, review job descriptions, make salary recommendations as needed. Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967 Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary). Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted. Education Masters of Arts : Counseling , May, 2004 Webster University － City , State , USA Counseling Bachelor of Science : Psychology , December, 2001 University of Houston － City , State , USA GPA: Dean's List Psychology Dean's List Skills Title VII ADA Mid - Senior level Coaching/Consultation Employee Relations Partner with Senior management and Function management HR Policy Interpretation Presentation/Facilitation Collaboration/Partnering skills Relationship Building skills Additional Information SPECIAL AWARDS: 2005 USAA's Volunteer of the Year 2006 President's Council on Service and Civic Participation Award Professional Affiliations Wells Fargo - Latino Team Member Network - HR Liaison/member San Antonio Human Resources Management Association South Texas Children's Bereavement Center Group Facilitator CYO Sports Team Mom ",HR " DIRECTOR OF NEW BUSINESS DEVELOPMENT Executive Profile B2B & B2C MARKETING & SALES | STRATEGIC BUSINESS DEVELOPMENT | INTEGRATED MARKETING   Energetic, accomplished Sales and Marketing professional with a track record of helping organizations grow revenue and increase market share, executing on leading-edge integrated marketing strategies. Insatiable focus on client management and growth. Experience spans across businesses such as software technology, automotive, non-profit, general merchandise, consumer goods, and health care. Regarded for the ability to drive processes; develop and motivate teams; and work well under pressure to manage and meet multiple project deadlines on schedule and under budget. Articulate presenter with outstanding interpersonal skills, adept at persuasion, power, and influence. Core Competencies •  Strategic Sales & Market Planning •  Lead Generation/Conversion • Client Relationship Management • Superior Client Servicing • Creative Strategy • Digital Advertising Integrated Marketing Sales & Business Development Team Leadership Vendor Relations Superior Negotiator Mobile Marketing Core Accomplishments Sales   Increased pipeline opportunities 200% Surpassed sales goals by 25% Client Interface   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development Professional Experience Director of New Business Development Company Name － City , State Motivate and lead the activities of the existing sales organization, and take charge of introducing i.Predictus to new clients. Manage overall governance of website, including defining and executing overall strategy, digital campaigns, coordinate improved infrastructure and operations. Define long-term yearly strategic goals. Identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions. Provide direction to marketing staff to enhance communication strategies/product messaging. Maintain capabilities decks and manage library of solutions and case studies. Participate in educational opportunities and professional organizations. Created strategies to grow customer base which resulted in a 15% increase in monthly sales. 07/2013 to 08/2014 Digital Media Account Executive Company Name － City , State Provided the highest level of customer service and expanded revenue opportunities in existing customers by maximizing the benefits of the products and services offered by AutoTrader.com and KBB.com. Responsible for over $500,000 in annual revenue. Generated and expanded relationships with assigned partners and prospects to maximize revenue opportunities. Consulted with partners to determine their business needs and offer the best utilization of the products and services offered. Prioritized assigned customer list to focus on revenue potential. Established business plan for assigned territory. Negotiated prices, terms of sales and service agreements. Exceeded team sales goals by 25%. 01/2010 to 01/2013 Director of Marketing Company Name － City , State Conceptualized, planned, and executed marketing and sales strategies aligned with company vision and brand. Researched and analyzed consumer and market profiles; leveraged results to identify unmet needs and opportunities. Oversaw print, online, direct mail advertising efforts; lead vendor negotiations and ensured quality results. Prepared sales proposals and called on real estate management companies and affiliates. Established violations department generating more than $450,000 in annual revenue. 01/2008 to 01/2011 Creative Director Company Name － City , State Created integrated strategies across digital, print, direct mail, and OOH advertising. Established and managed budgets; continually reviewed processes to identify cost savings and improvements. Managed relationships with vendors; negotiated contracts and service agreements. Clients included Scout Recruiting Group, Marketsmith, Inc., Media Advisors Group, Radio Shack, SpecialTee Designs, Promotrim International, Suite Salon and Day Spa, The Indus3, Exquisite Salon, 19thCenturyOnly.com and Body Connections Spa. 01/2006 to 01/2008 Director of Marketing and Sales Company Name － City , State Established marketing and business development strategies. Led budget planning and management. Oversaw campaign development and management, association events, trade- show exhibits, and collateral production. Completed numerous client-focused projects encompassing marketing research, competitive intelligence, new product launch, and marketing communications. Development and retention of client relationships through thought leadership and integrated marketing strategies. Clients included Takeda, USG, Direct Marketing Association, Conde Nast, Phillips Publishing, National Geographic, Nielsen Business Media, and Marvel Publishing. 01/1993 to 01/2005 Creative Director Company Name － City , State Led creative design from initial concept through production for print and digital; supervised and mentored design team. Delivered presentations to secure client buy-in. Oversaw print and digital media buying. Participated in educational opportunities and professional organizations. Supported diverse clients such as Pottery Barn, Pottery Barn Kids, Children's Wear Digest, Children's Better Health Institute, Harvard Health Publications, BMG, COACH, J.Crew, Cook's Illustrated, Crate and Barrel, Godiva, Playboy Enterprises, Victoria's Secret, Weider Publications, and Williams-Sonoma. Education Bachelor of Fine Arts PARSONS/THE NEW SCHOOL － City , State Associate of Arts : Business UNION COUNTY COLLEGE － City , State Technical Skills Adobe Creative Suite, InDesign, Photoshop, Illustrator, Word, Excel, PowerPoint, Salesforce, Visio ",DIGITAL-MEDIA " PROJECT ANALYST Summary Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Highlights Business process improvement Business requirements matrixes Project management Advanced problem solving abilities Business systems analysis Ability to produce executive level reports and presentations User acceptance testing Forecasting and planning Experience Project Analyst January 2007 to Current Company Name － City , State Developed and Produced Weekly/Monthly/Quarterly Business Review Packages for Divisional Executive Team Lead and coordinate quarterly business reviews with various business partners Coordinate leadership team meetings by handling meeting logistics, preparing agendas, and compiling documents Coordinate Business Continuity Plans for the Region and coordinate with the 12 markets to ensure the plans were complete for the market Assist in the planning of department budget and space planning Organize and execute Divisional Leadership Offsite meetings. Portfolio Management Administrator II, Officer January 2001 to January 2007 Company Name － City , State Oversees an assigned portfolio of client credit relationships. Responsible for administrative aspects of payments, Capital Markets, Syndicated Loans, Treasury Management and Letters of Credit Products Proactively monitor portfolio, keeping Officers apprised of impending actions or events to ensure data integrity and effective mitigation of risk. Act as a liaison between Portfolio Management, clients and various areas of the bank Surfaces and resolves client-related issues Review legal documentation for pricing and administrative/operational requirement of the credit. Offers pre-closing guidance to ensure operation efficiency and bank compliance Maintain Electronic Credit Files and Compliance Tracking System to ensure operation efficiency and bank compliance. Monitors and assists in preparation and activities to comply with internal bank audit/control requirements. Commercial Custom Analyst January 2000 to January 2001 Company Name － City , State Handled accounts of major clients in excess of $1MM or million. Process loan payments/advances and any needed research or maintenance to loans. Provide informative Cash Management Information. Education Master of Business Administration : Project Management Keller School of Management Current Project Management Bachelor of Business Administration : Business Information System , 1 2006 DeVry University Business Information System Skills administrative, budget, Capital Markets, Cash Management, closing, Credit, client, clients, documentation, Leadership, Team Lead, legal, Letters, logistics, Lotus Notes, market, meetings, Access, Excel, Microsoft Exchange, Microsoft Office, Microsoft Outlook, PowerPoint, Word, Monitors, Organizational, presentations, pricing, Problem Resolution, Processes, Project Management, requirement, research, Scripts, space planning, Time Management, Treasury, verbal communication skills, Visio, Visual Basic, written ",BANKING " CLINICAL RESEARCH COORDINATOR MENTOR - QUALITY ASSURANCE Career Focus Eight years of compliance experience Proficient with Microsoft office programs Proficient with University of Michigan systems; MiChart, Careweb, eResearch, Qualtrics, Velos, Wolverine Access Excellent organizational skills Ability to learn new databases, software, and processes quickly Member of UMHS Quality Month Committee Professional Experience August 2011 to Current Company Name City , State Clinical Research Coordinator Mentor - Quality Assurance Project Management for Quality Assurance Review Committee - Auditor for Regulatory, Investigational Drug Service and Informed Consents - Facilitate Physician chart audit - Preparation of audit reports - Follow-up on corrective action plans - Data Collection - Data Analysis - Database Maintenance - Protocol compliance Data Management (Sponsored Trials) - Provide data management and study coordination support to faculty members and research team in conduct of clinical trials research - Electronic and paper Case Report Form completion - Organize and participate in site initiation visits and monitor visits - Confirm eligibility and register patients on clinical trials - Act as liaison between Regulatory, Study Team, and Sponsor - Extract SAEs and AEs from medical records and report to IRB and Sponsor - Prepare deviation reports - Research chart maintenance Assist in preparation for external department audits Development of departmental training tools Member of eResearch Production Support Team Write, review and revise departmental Standard Practice Guidelines Maintain inventory for over 100 trials February 2010 to August 2011 Company Name City , State Clinical Subjects Coordinator - Regulatory Ensure and maintain regulatory compliance for 62 oncology clinical trials; Investigator Initiated, Cooperative Group and Sponsored Complete initial IRB applications and amend applications in eResearch Write and revise Informed Consent documents Submit reports such as Serious Adverse Events, Data Safety Monitoring, and Scheduled Continuation Renewals to the Institutional Review board Perform Quality Assurance for Regulatory Compliance (QARC) audits Perform audits for Investigational Drug Service (IDS) Regulatory preparation for Site Initiation Visits Train Interns and Preceptors Member of eResearch Production Support Team Process and submit protocol amendments to U of M Institutional Review Board Create and maintain postings on UMClinicalStudies.org and ClinicalTrials.gov November 2007 to February 2010 Company Name City , State Administrative Assistant Senior Healthcare Coordination of Quality Assurance Indicator Project (23 sites) Website maintenance Database Management Quarterly reports and presentations Proof reading high profile documents Chart Audits and chart review Pivot tables Minutes and coordination for three committees August 2006 to November 2007 Company Name City , State Administrative Assistant Intermediate Healthcare Website maintenance P-Card Reconciliation for five faculty members Calendar management for 5 faculty members. Coordination of Fellowship and Residency programs Expense reports Editing and proof reading high profile documents Responsible for mass ordering of supplies over $20,000 annually Preparation and creation of survey and survey mailings Lead on poster creation for Pediatric Academic Society annual conference Brochure and flyer creation Coordination of Health Services Research Fellow Seminars Supervision of work-study student December 2000 to August 2006 Company Name City , State Outpatient Clerk III Coordination of patient care with several departments General clerical duties Staff trainer Education and Training Eastern Michigan University City , State , US Bachelor of Business Administration : Management Bachelor of Business Administration - Management Eastern Michigan University, Ypsilanti, MI Certified Clinical Research Professional - SoCRA City , State , US Associates : Society of Clinical Research The Society of Clinical Research Associates, Chalfont, PA Certifications CCRP Clinical Research Coordinator AEs Certified Clinical Research Professional - SoCRA Affiliations of UMHS Quality Month Committee Presentations Quarterly reports and presentations Skills Audits, Quality Assurance, Maintenance, Database, Clerical, Clerk, General Clerical, Outpatient, Clinical Trials, Clinical Research, Audit, Case Report, Case Report Form, Collection, Corrective Action, Corrective Action Plans, Data Analysis, Data Collection, Data Management, Inventory, Liaison, Marketing Analysis, Medical Records, Mentor, Project Management, Training, Administrative Assistant, Healthcare, Database Management, Pivot Tables, Ids, Oncology, Regulatory Compliance, Calendar Management, Ordering, Pediatric, Reconciliation, Access, Databases, Excellent Organizational Skills, Microsoft Office, Ms Office, Organizational Skills ",HEALTHCARE " RECRUITER-IN-CHARGE Summary Accomplished and detail-oriented professional offering excellent organizational skills and ability to manage complex projects with accuracy. Excellent communication and management skills, able to deliver informative recommendations to senior leadership regarding long-term strategic planning and decision making. Disciplined approach to tasks and ability to anticipate potential obstacles are attributes which contribute to a strong record of excellence and acknowledgment for ""getting the job done."" Highlights Achieve Global: Professional Selling Skills (PSS) / Professional Selling Skills Coaching (PSC) / Professional Selling Skills Applications (PSA) / Six Sigma Training: Intro to Six Sigma, Lean Strategies, Lean Techniques, Reducing Variation to Improve Quality, Lean Logic, Lean Value Experience Recruiter-in-Charge Oct 2010 to Oct 2015 Company Name - City , State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Defense Connect Online (DCO), Web- based Contact Management Databases. Supervised, developed and led a navy recruiting station of four navy recruiters to identify and attract potential applicants to meet quantitative and qualitative goals through proper use of current directives, processing forms and instructions. Possess strong expertise in recruiting practices, recruiting programs, policies and classification techniques. Researched market conditions and competitor positions to develop daily canvassing strategies for recruiters to gain competitive advantage and maximize success. Facilitated numerous recruiting events and presented detailed information on Navy careers, responsibilities, benefits, expectations and objectives. Trained new team members at the organizational level and assisted peers with all aspects of recruiting techniques. Conducted production inspections and provided training to recruiting offices within the recruiting district. Recommended training programs to assist applicants in meeting qualifications and knowledge; monitored progress and processed new-hire paperwork, including reference / background checks. Key Accomplishments & Awards: Led recruiting station to 300% above assigned recruiting goal in 2014 and 2015 Navy Recruiting District Houston Reserve Recruiter of the Year NRD Houston Sailor of the Quarter (3 Occasions) NRD Houston Leading Petty Officer of the Quarter (3 Occasions) NRD Houston Leading Petty Officer of the month (6 Occasions) Navy and Marine Corps Commendation Medal Navy and Marine Corps Achievement Medal Military Outstanding Volunteer Service Medal. Executive Director Mar 2008 to Sep 2010 Company Name - City , State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Web-based Contact Management Systems. Marketed legal insurance policies and identity theft protection plans to families, business owners and employees as an employee benefit. Worked closely with Human Resource managers to present, offer and set-up legal protection policies to employees as an employee benefit. Managed training program for sales force ensuring compliance with parent company's policies and procedures. Key Accomplishments: Sold over 1,400 legal/identity theft protection plans Conducted multiple seminars and sales events to groups of up to 300 associates, employees and clients Trained over 1,000 sales representatives on sales techniques and industry policies. Production Supervisor / Aviation Electronics Technician Sep 1998 to Jan 2008 Company Name - City , State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Invoice Management System. Supervised day-to-day production activities of up to 23 electronic technicians in the testing, troubleshooting and repair of electronic navigation, communication, radar and weapon systems from various military aircraft. Maintained and repaired electronic communications systems and in-flight navigation and detection systems on various aircraft utilizing test equipment such as multi-meters, oscilloscopes, distortion analyzers, power meters, electronic module test benches, etc. Ensured technicians had proper test equipment, tools, PPE and supplies for completion of daily tasks. Conducted annual personnel performance evaluations, counseled, trained and mentored junior technicians. Maintained Material Safety Data sheets, logs and records and supply inventory levels. Performed scheduled and unscheduled maintenance, troubleshooting, removal, installation, repair, fueling and servicing procedures in accordance with the Navy's policies and procedures. Utilized schematics, maintenance instruction manuals, wiring diagrams, hand tools, power tools and soldering irons to locate malfunctions and troubleshoot electronic components, assemblies and systems. Key Accomplishments: Planned, executed and supervised the safe and expeditious completion of over 2,900 maintenance actions resulting in a 96 percent Ready-For-Issue rate (items repaired & returned to supply pool) As a Quality Assurance Inspector, inspected technicians work before, during and after the completion of maintenance performed resulting in 6 years and 7,550 flight hours of mishap free operations Directed research, development and implementation of Six Sigma principles; thorough analysis and recommendations enabled the elimination of waste and promoted the development of improved process flow optimizing production by 30 percent within work spaces As Training Program Manager, conducted on-the-job training, monitored over 140 personnel training records and ensured proper professional and safety training was provided to all technicians Awarded Sailor of the Quarter (4 Occasions) Navy and Marine Corps Achievement Medal (3 Occasions) Continued. Education Master of Science , Management May 2016 Riddle Aeronautical University - City , State GPA: Summa Cum Laude) GPA: 4.0 Management Summa Cum Laude) GPA: 4.0 Bachelor of Business Administration May 2005 University of La Verne - City , State GPA: Magna Cum Laude GPA: 3.84 Magna Cum Laude GPA: 3.84 Counselor (Professional & Kindred) Apprenticeship Certification September 2015 Interests Department of Labor, United Services Military Apprenticeship Program Skills Adobe, benefits, Coaching, competitive, Contact Management, Contact Management, Counselor, clients, Databases, forms, hand tools, Human Resource, Inspector, instruction, insurance, legal, Logic, market, Excel, Outlook, PowerPoint, Windows, Word, radar, multi-meters, Navy, navigation, organizational, oscilloscopes, personnel, personnel training, policies, power tools, progress, Quality, Quality Assurance, Recruiting, Recruiter, research, Safety, Selling, sales, schematics, seminars, Six Sigma, soldering, supply inventory, test equipment, training programs, troubleshoot, troubleshooting, wiring diagrams Additional Information Department of Labor, United Services Military Apprenticeship Program Active Secret Security Clearance (Expires January 2025) ",AVIATION " INDEPENDENT BEAUTY ADVISOR Career Overview To gain an entry-level position in the customer service industry with room for growth and advancement that will lead to a lasting relationship. Core Strengths Customer service expert Energetic work attitude Courteous demeanor Sharp problem solver Top sales performer Telecommunication skills Adaptive team player Strong organizational skills Work Experience Independent Beauty Advisor , 10/2013 － Current Company Name － City , State Provide individualized client facials and product profiles Fill customer beauty product orders Recruit new potential beauty advisors Commercial Lines Specialist , 01/2013 － 09/2013 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests.  Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through.  Presented account proposals in a professional and timely manner.  Customer Service Repsresentative , 11/2012 － 01/2013 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests.  Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through.  Presented account proposals in a professional and timely manner.  Teller , 02/2012 － 05/2012 Company Name － City , State Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Processed an average of 100  transactions each day in a timely manner.  Helped customers select products that best fit their personal needs. Opened and closed the store, which included counting cash drawers and making bank deposits. Informed customers about all product lines and banking services offered by the company. Processed all transactions accurately and in a timely fashion. Insurance Agent , 02/2012 － 05/2012 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Followed up with potential clients regarding online information requests. Finalized and maintained all types of personal lines insurance policies within the agency. Promoted agency products to customers in person, on the telephone and in writing. Promoted client retention through high-quality service and follow through. Presented account proposals in a professional and timely manner.  Customer Service Representative , 07/2011 － 02/2012 Company Name － City , State Finalized and maintained all types of personal lines insurance policies within the agency.  Followed up with potential clients regarding online information requests. Presented and clearly explained insurance policy options to clients based on their needs and goals. Promoted client retention through high-quality service and follow through. Administrative/Receptionist , 02/2011 － 07/2011 Company Name － City , State Front desk reception/administration, incoming calls, coordinating client and partner meeting for trust and various other wealth management services. Processing teller transactions, large cash handling, responsible for balancing a cash drawer daily. Assistant clients with their account needs and maintenance, processing check orders. Sales and Customer Service Representative , 12/2010 － 02/2011 Company Name － City , State Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on their needs and goals. Finalized and maintained all types of personal lines insurance policies within the agency. New Account Representative/ Teller , 12/2009 － 12/2010 Company Name － City , State Open new accounts for consumer and business customers to fit their budgetary and banking needs. Teller activities include cashing checks. Process deposits and change orders. Balances cash drawer ensuring accuracy. Cross sells services and of course, a vast, working knowledge of cashier operation. Sales and Customer Service Representative , 09/2009 － 12/2009 Company Name － City , State Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Presented and clearly explained insurance policy options to clients based on their needs and goals.  Finalized and maintained all types of personal lines insurance policies within the agency. Substitute Teacher , 09/2009 － 12/2009 Company Name － City , State Substitute teacher for all Magnolia ISD campuses and grades. Lead Teller , 09/2006 － 09/2009 Company Name － City , State Provide great service, help customers succeed, and be a Team leader. Lead Tellers work in a challenging, fast-paced environment. Motivating the tellers and others to work efficiently for the customer's satisfaction. Train and cross-train tellers and other lead tellers. Assist tellers in their transactions and giving overrides as needed. Large cash handling for cash drawer, vault and ensuring that all tellers are in balance every day. Processing transactions for customers to help them manage their finances. Recommending additional products and services to meet customers' needs. Referring customers to your Wells Fargo partners. Manage others to meet daily, monthly, and quarterly sales goals as individuals and as a team. Sub-contractor , 05/2006 － 09/2006 Company Name － City , State Warehouse work involving heavy lifting. Measuring and mixing chemicals and oils to ensure the highest quality product. Operate large mixers and distributing machines for packaging and shipping orders. Bakery Lead, ICS associate, Apparel Sales Floor Associate , 06/2004 － 05/2006 Company Name － City , State Bakery Lead - Supervising others and their work; as well as delegating duties to bakery employees to ensure a clean and productive bakery. Placing orders to keep shelves well stocked, as well as frying and glazing donuts and cake decorating to fulfill customer orders. Completed monthly audits and sanitary standards. Completed monthly inventory reports. Ensured a well-stocked backroom, built displays, unloaded trucks. Assisted customers with all of their needs. Zoned apparel areas. Educational Background Lone Star College Montgomery － City , State , USA Associate of Arts Business Administration Coursework in Business Administration and Organizational Development , degree not completed Skills 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Type 35 WPM, Typing, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills. Awards Who's Who Among American High School Students 2000  Outstanding student award: Dean's List Lonestar College Montgomery Campus Fall 2011 Certifications Casualty and Property P&C Insurance License received 2011 ",APPAREL " TEACHER Skills charts, Excellent communication, conferences, Conflict resolution, Critical thinking, focus, instruction, instructional design, Lesson planning, Managing, meetings, office, problem solving, processes, progress, Teacher, Teaching, time management, written Experience Teacher August 2004 to March 2014 Company Name － City , State Teacher who develops curriculum with a child's biological, cognitive and socio-emotional processes in mind. Committed to the healthy maturation of every child involved. Teacher August 2002 to June 2004 Company Name － City , State Coordinated parent-teacher conferences during the school year. Took on numerous backstage role is, including running lights, crew and box office. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and. attendance logs. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Observed and evaluated students' performance, behavior, social development and physical health. Teacher August 1997 to June 2002 Company Name － City , State Established daily routines that were easy for the children to follow. Gave one-on-one attention to children while maintaining overall focus on the entire group. Identified signs of emotional and developmental problems in children and reported to parents. Monitored students' educational progress with individual charts and files. Addressed behavioral and learning issues with parents and daycare management. Teacher August 1996 to June 1997 Company Name － City , State l Fostered reasoning and problem solving through active exploration games and activities. Monitored students' educational progress with individual charts and files. Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate. learning plans. Gave one-on-one attention to children while maintaining overall focus on the entire group. Established daily routines that were easy for the children to follow. Used classroom observations to create written assessments of student performance. Organized and facilitated monthly parent support group meetings. Nurtured a supportive learning environment that was often used as a model for other classrooms. Education and Training Master of Science : Instructional Leadership Early Childhood Education , 2008 Tennessee Technical University － City , State Instructional Leadership Early Childhood Education Bachelor of Science : Early Childhood Education , 1996 Georgia Southwestern University － City , State Early Childhood Education Valdosta State University － City , State ",TEACHER " MECHANICAL DESIGN ENGINEER INTERN Summary Over 2 years of combined professional and educational experience in 3D Modelling and Product Design 1 year of hands-on experience in FEA, Stress Analysis, Numerical Modelling and Static / Dynamic Analysis Certified in Product Design / Analysis, Engineering Mechanics and OCTG Researched in the fields of CFD and Design of Heat Transfer Mechanisms Internship experience as Maintenance Engineer Well rounded Professional with a passion to innovate and improve performance / quality Highlights 3D Modelling, Product Design, Statistical Analysis, Design of Experiments Stress analysis, Structural analysis - Trusses, Frames, Finite element analysis (FEA), Heat Transfer, API, DNV, ASME, Machining, Manufacturing Software Skills Hands-on Experience: AutoCAD, AutoDesk Inventor, Pro Engineer, Creo, MicroStation, SolidWorks, Catia V5, Matlab, Ansys, Pipesim, Orcaflex, Comsol, Pipesim, Microsoft Office - Excel, Access, Outlook, PowerPoint, Visio, Microsoft Project Working Knowledge: OLGA, PTC Windchill Quality Solutions, PLM, Simulink, MathCAD, PLC Programming, LabVIEW, PeopleSoft, SAP, SQL, C, Python, LINUX Operating System: Windows XP, Windows 7, Windows 8, Mac OS, Chrome OS, Android, iOS, BIOS Accomplishments Enhancement of condensation in a Heat Exchanger prototype. Project Scope - Designed and Fabricated a Shell & Tube Heat Exchanger - ProEngineer Pipeline Simulation, Design and Optimization of field production using Flow Assurance strategies - Pipesim* FEED and Stress Analysis of Subsea pipeline system- WG Kenny Project * CFD Analysis of flow inside and over pipelines to improve offshore drilling mechanisms - Ansys Fluent Design, CFD Analysis and Optimization of a Computer Heat Sink to maximize Heat Transfer Rate - COMSOL * Design and Analysis of a Press Tool Prototype - ProEngineer and Ansys Mechanical Chassis and Exterior Designer of National Go Kart Championship 2013, India - Catia V5, Pro/E and Ansys Key Competencies AutoCAD, ProE and SolidWorks - 5 years ANSYS - 2 years Finite Element Analysis - 2 years Product Design and Analysis - 1 year. Experience September 2014 to August 2015 Company Name City , State Mechanical Design Engineer Intern Subsea Pipeline 'S lay' installation analysis using DNV OS F101 Drilling Riser Design for High current environment. Experience in Recoil, Hang off and Drift off analysis Steady State Multiphase Flow Simulation of pipelines using Pipesim considering Flow Assurance Strategies Designed 3D models of Subsea Systems using SolidWorks package Analyzed the mechanical systems including FEA for Structural and Fatigue Delivered a Drilling Riser design document in 3 days that usually takes 1-2 weeks Standardized MS Excel template to expedite the design calculation process in few hours that would take days Recommended efficient design to reduce cost while manufacturing Gained an overall knowledge pertaining to 3D Modelling, Product Design, OCTG, Project Management, Project Engineering, Stress Analysis, Wall thickness evaluation and Tension force calculations Gained experience in applying various industry codes for offshore oil and gas projects. Conversant with the Flow Assurance Strategies, pipeline analysis codes: API RP 2A, API RP 1111, DNV-OS-F101, ASME B31.8, DNV-RP-F110, DNV-RP-E305, DNV-RP-F101; riser analysis code: API-RP-2RD and drilling riser analysis code: API-RP-16Q. January 2014 to June 2014 Company Name Fitness Zone Attendant Certified in First Aid and Emergency evacuation. Enforced safety policies and assisted customers during workout sessions. Acknowledged for communication skills while interacting with people from different nationalities. Emerged as a strong professional balancing rigorous work schedules and academics. June 2011 to August 2011 Company Name Maintenance Engineer Intern Investigated operations and maintenance problems of Heat Exchangers and Refrigerators Monitored, Analyzed and Initiated actions for increasing efficiency of operation Studied P&ID's, Wiring Diagrams and Manuals and recommended economic maintenance solutions Developed prototype of a heat exchanger with an integrated hydrophobic coating that costed $10 per foot Succeeded in increasing the condensation rate by 27%, making it more environment friendly Proposed a model that was 21% compact and 22% ($18k) less expensive, that performs equally well in comparison with present heat exchangers Submitted a report with scope for improvement in innovative design and reduced cost. Education Dec 2014 CGPA Master of Science : Mechanical Engineering GPA: GPA: 3.274/4 Mechanical Engineering GPA: 3.274/4 8/10 May 2013 University of Houston Main Campus - Texas CGPA Bachelor of Engineering : Mechanical Engineering Mechanical Engineering Anna University India Skills 3D, Ansys, API, AutoCAD, C, Catia, communication skills, Design of Experiments, First Aid, LabVIEW, LINUX, Machining, Mac OS, MathCAD, Matlab, mechanical, Access, MS Excel, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Windows 7, Windows 8, Windows XP, MicroStation, oil, OS, Operating System, PeopleSoft, PLC Programming, PLM, policies, Pro Engineer, Product Design, Project Management, Python, Quality, safety, SAP, Simulation, SolidWorks, SQL, Statistical Analysis, Visio, Wiring Diagrams ",FITNESS " SR. BUSINESS DEVELOPMENT DIRECTOR Professional Summary Highly ambitious in business development with background in sales, and marketing,  Expertise in market analysis, forecasting and client needs assessments. Motivated in business sales with solid experience managing all levels of large-scale projects, including budgeting and administration. Experienced  professional with strong leadership and relationship-building skills. Skilled  with experience in the Aerospace industry. Familiar with spare parts and re-manufacturing.  Dynamic communicator who consistently exceeds goals and company expectations. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Skills Strong verbal communication Data management Process implementation Powerful negotiator Budgeting and finance Team leadership Self-motivated Project management Conflict resolution Risk management processes and analysis Work History Sr. Business Development Director , 01/2014 to Current Company Name – City , State Manage and develop business relations with insurance marketplace clients sales. Direct sales team with software sales nationally. Consult clients to assess technology requirements and advise on software to address their needs. Lead project management for complete life cycle of software build and customization. IT Program Manager , 01/2012 to 01/2014 Company Name – City , State Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'. Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction. Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries. Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M. Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue. Quality Engineering Analyst , 01/2007 to 01/2011 Company Name – City , State Instructor on Six Sigma tools and implementation techniques in a classroom setting. Assisted in preparation of marketing materials for inter-departmental clients. Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis. Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met. On time delivery equated to a savings of $1.5M for the company. Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives. Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst , 01/1997 to 01/2007 Company Name – City , State Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications. Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs. Provided department business development consultancy to identify and implement process improvements. Key design support for computer contractors implementing a classified computing center. Distributed Computer Systems Analyst / Network Administrator , 01/1990 to 01/1996 Company Name – City , State Provided computer consultancy and support for more than 200 workstations across 5 counties. Installed and maintained Microsoft Windows server networks. Coordinated and managed computer equipment logistics. Skills analyst, AutoCAD, budget, business development, develop business, configuration management, consultation, contracts, client, clients, customer satisfaction, delivery, Direct sales, engineer, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, materials, Material science, Microsoft Windows, Radar, network installation, networks, processes, project management, quality, quality management, sales, Six Sigma, strategy Education Doctor of Business Administration Management (D.B.A : Argosy University - City , State Master of Business Administration (M.B.A : Embry Riddle University - State B. S. Computer Science : Computer Science , 1984 Southern University - City , State Additional Information AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 - 2008 Eagle Award (Cost saving to company of $500,000) 2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman (private pilot) ",BUSINESS-DEVELOPMENT " AVIATION MECHANIC Skills Licensed FAA rated Airframe and Powerplant (A&P) Technician Yellow Belt Lean 6 Sigma Certified Five years of experience in key aircraft systems and quality assurance processes Trusted, highly reliable aviation professional responsible for maintaining state of the art aircraft Performs scheduled and unscheduled maintenance, trouble shooting, major and minor repairs, post flight inspections, and record keeping Management of large maintenance crews Navigation of FAA regulated publications Troubleshooting Proficiency with mechanical and pneumatic tools Supply chain management Mechanical aptitude Military leadership experience Job status reports Knowledgeable of applicable local codes Accomplishments N Assistant Phase Coordinator 2015-2016 Troubleshooting malfunctions: Aircraft structure Drivetrain Power plant Fuel systems Flight controls Hydraulic systems Vibration analysis Maintains, inspects, and repairs aircraft structures and hydraulic systems and components. 4859.3 logged maintenance hours 1890.1 logged supervising hours Collaborating with supervisors or higher-level technician on complex aircraft relevant tasks Extensive troubleshooting, cleaning disassembly and reassembly, replacing or repairing discrepant components Experience in supply chain Transfer of Memberships and Professional Affiliations FAA Licensed Airframe & Powerplant Mechanic Lean 6 Sigma Yellow Belt. Experience Company Name City , State Aviation Mechanic 06/2011 to Current Performing line maintenance functions under the supervision of the Chief Mechanic including post flight inspections & routine servicing. Performing troubleshooting functions on electrical, hydraulic, engine and airframe systems and components as required to support the aircraft's maintenance needs. Performing heavy maintenance including the annual inspection, engine changes, gearbox changes, prop changes as required to support the aircraft's maintenance needs. Troubleshooting inoperative or malfunctioning aircraft systems. Maintains all required records of maintenance and repair to the airship as required by company policy and FAA regulations. Replacing time or service-limited parts and/or aircraft appliances as needed or on a scheduled basis. Performing preventive and corrective maintenance on aircraft and associated aircraft appliances in accordance with established schedules Researching and investigating possible solutions to engine, airframe, and associated appliance malfunctions. Attending recurrent aircraft technical training to maintain professional currency. Education and Training High School Diploma 2011 Hagerty High School , City , State , USA H-1 Powertrain 2011 Center Naval Aviation Technical Training , City , State , USA Graduated top in class Honor Graduate A&P License 2016 Bakers School of Aeronautics , City , State , USA ",AVIATION " SENIOR ACCOUNTANT Experience Company Name June 2011 to Current Senior Accountant City , State Prepare quarterly and annual financial statements for 17 multi-family communities for distribution to investors and financial institutions. Reconcile and account for all activity on the income statement and balance sheet including cash, fixed assets, derivatives, equity, and property debt. Coordinate and review work of external audit firms. Initiate capital calls and distributions for investors. Manage budgets and construction loan activity for approximately $100,000,000 in active construction projects in FL, MA, and MD. Company Name March 2010 to June 2011 Associate Fund Controller City , State Performed quarterly and annual close procedures for MSREF (Morgan Stanley Real Estate Funds) 6I, the largest international real estate investment fund to date with $8 billion of partnership assets, and draft financial statements distributed directly to fund investors. Lead quarterly management fee process by performing work to draft approximately $14,000,000 in bills to fund Partners. Develop work plan to ensure deadlines are met, test results, delegate work to other Fund Controllers, and perform detailed review of their work. Lead MSREF 6I initiative to implement reinvestment of proceeds (ROP) methodology to reallocate approximately $120,000,000 in cash to-date amongst investments with deficient cash balances to cover contributions and expenses. Write formulas to analyze cash movement in Microsoft Excel and assist four Information Technology Vice Presidents in programming the partner capital sub ledger system to calculate the movement and test results. Wrote standard operating procedures memo for ROP to train team members. Company Name June 2007 to March 2010 Advisory, Forensic and Audit Associate City , State Performed research to locate red flags in numerous potential fraudulent mortgages at one of the largest bank failures in U.S. history. Developed writing skills by drafting over forty memorandums that summarized potential fraud in loans that were presented to multiple agencies of the Government. Wrote a thirty-five page corporate intelligence narrative explaining personal and Professional relationships of an individual under investigation. These tasks assisted the FBI in arresting the individual, suspected of orchestrating a two billion dollar mortgage fraud scheme. Performed substantive test work, analytical procedures, and testing of controls at multiple audit clients, including leading the sales and inventory test work of an international company with approximately one billion in annual sales. Audited cash, receivables, investments, inventory, payables, property, debt, equity, revenue, cost of goods sold, and expenses. Analyzed audit client's major accounting processes, identified control weaknesses, and recommended solutions and improvements. Worked on multiple phases, including fraud investigations and data analytics, of a high profile engagement involving the largest natural disaster relief fund in United States history and was the first to analyze, discuss, and research a series of fraud allegations received from an anonymous telephone hotline that lead to a new, lasting client relationship with the Federal government. Analyzed a series of bank accounts owned by over twenty customers of a large, domestic bank to determine the amount of funds stolen and trace illicit transfers made by a bank employee from each account in a multi-million dollar fraud scheme. August 2006 to May 2007 Accounting Tutor Sole Proprietorship City , State Held private sessions to teach financial accounting to over 25 individual client needs and wrote practice questions which resulted in grade improvement amongst all clients, including one who increased his exam performance by 35 percentage points after sessions. Education EMORY UNIVERSITY, Goizueta Business School 5 2007 Bachelor of Business Administration : Accounting City , State GPA: GPA: 3.63/4.0 GPA: 3.77/4.0 Accounting GPA: 3.63/4.0 GPA: 3.77/4.0 Interests Fulton County CASA Board of Directors Member, Treasurer. Plan fund raisers, review budget and financial statements, and supervise CASA staff in not-for-profit organization that trains volunteers to mentor children being pulled from their homes through the Fulton County court system for abuse and neglect. CPA, Hold an active Georgia license and scored between 87 and 93 out of a possible 99 on each of the four sections of the CPA exam. CFE, Certified Fraud Examiner, which Skills accounting, balance sheet, budgets, client, clients, derivatives, drafting, equity, financial, financial accounting, financial statements, fixed assets, Funds, Government, Information Technology, inventory, investments, ledger, MA, Microsoft Excel, natural, page, payables, processes, programming, Real Estate, research, sales, scheme, telephone, writing skills Additional Information COMMUNITY SERVICE, CERTIFICATIONS AND AWARDS Fulton County CASA Board of Directors Member, Treasurer. Plan fund raisers, review budget and financial statements, and supervise CASA staff in not-for-profit organization that trains volunteers to mentor children being pulled from their homes through the Fulton County court system for abuse and neglect. CPA, Hold an active Georgia license and scored between 87 and 93 out of a possible 99 on each of the four sections of the CPA exam. CFE, Certified Fraud Examiner, which requires passing four exams and two years work experience in preventing and detecting fraud. Recipient, 2007 John R. Jones Accounting Award. Given annually by vote of Emory University Professors to recognize the top performing senior year student in academia, community involvement, and character. Recipient, 2006 Ben Pius Award. Awarded by Emory Professors to recognize exceptional achievements by the highest performing junior year accounting student at Emory University. ",ACCOUNTANT " LINE CHEF Summary cook with 16 years of experience cooking in various environments. Prior work as prep cook, line chef, and sous chef. Motivated offering over years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. I am very personable. I love working hands on with people and have worked in various field with customers and ensuring their satisfaction of their product. Line Cook with years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Strong attention to safe food handling procedures attention to detail Hospitality and service industry background ability to receive critique fast learner fast paced environment is ideal ability to delegate strong people person strong communication skills open minded .Focused and disciplined.High volume production capability Focus on portion and cost control High volume production capability Well-tuned palette Focus on portion and cost control Inventory management familiarity Experience line chef April 2013 to December 2013 Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Promptly reported any maintenance and repair issues to Executive Chef. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. meat cutter August 2014 to January 2015 Company Name － City , State Cut and prepare meat as needed for recipes in a high volume manner. Ground fresh pork and beef. Cut steaks and roast. prepared seafood. preped everything that was meat or chicken or fish to be cooked accordingly by steamers. Implemented and supported company initiatives and programs.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.Enforced appropriate work-flow and quality controls for food quality and temperature.Prepared for each shift by placing a clean cutting board and utensil bath at workstation.Displayed a positive and friendly attitude towards customers and fellow team members.Validated weights and pricing with a scale printer machine.Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.Prepared a variety of local and seasonal specialties which contributed to a [number] % boost in sales during the summer months. Sales Associate February 2005 to September 2005 Company Name － City , State my responsibilities were included but not limited to helping the customer obtain the automobile that was best suited for their lifestyle needs, and financial obligation. I ensured customer satisfaction and comfortably during what can be a stressful time. assistant manager January 2003 to October 2003 Company Name － City , State Expertly managed number staff and maintained appropriate staffing levels throughout shifts. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by number percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained updated knowledge of local competition and restaurant industry trends. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. 3rd key manager April 2002 to August 2002 Company Name － City , State As a third key manager my responsibilities included opening the store and closing the store, cash deposits, cahier, stocking products, ensuring our display was appealing to the customers eye and over all customer satisfaction. front desk associate March 2002 to December 2002 Company Name － City , State As a front desk associate my duties and responsibilities were included but not limited to answering phones taking reservations. Ensuring the customers stay was satisfactory and comfortable and if it wasn't that it was rectified as soon as possible. I also checked around for other similar hotels and motels for their price rates and would try to adjust ours accordingly. front desk associate May 2001 to October 2001 Company Name － City , State As a front desk associate my min responsibility but not only one was to ensure that the customers needs were met and had a comfortable and enjoyable stay if not then to ensure that they had what they needed for it to be so. I also took reservations and called to confirm as well. grill cook April 2001 to October 2001 Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Regularly interacted with guests to obtain feedback on product quality and service levels. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. cashier when not cooking front desk associate/ housekeeping January 2014 to August 2014 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained multiple new employees quarterly. Excelled in exceeding daily credit card application goals.Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.Balanced all rebates and other miscellaneous charges.Recommended top dining and entertainment options for guests in the Zanesville area.Delivered requested items to guests' rooms.Served as public relations representative for the hotel.Greeted all guests in a courteous and professional manner.Monitored the appearance and performance of the front desk staff.Fostered strong working relationships with all hotel departments.Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Dusted ceiling air conditioning diffusers and ventilation systems.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Supplied guests with extra towels and toiletries when requested.Replenished guest supplies and amenities.Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Delivered special request items such as cribs to guest rooms.Cleaned rooms to the satisfaction of all clients. Education Associate of Applied Science : business, Hospitality Management Liberty University Associate of Applied Science: business managment Liberty University - on line Coursework in Hospitality Management is my main goal and I will start these classes winter quarter Associate of Arts : criminal justice/paralegal Associate of Arts: criminal justice/paralegal Kaplan - online GED: Ged - state Skills Cooking, Kitchen, Sanitation, Contamination, Operations, Chef, Executive Chef, Maintenance, Mixing, Associate, Front Desk, Satisfaction, Coaching, Recruiting, Scheduling, Staffing, Training, Answering, Answering Phones, Sales, Sales Associate, Cashier, Fast Learner, Food Industry, Leadership Skills, Strong Communication Skills, Cash, Cash Deposits, Closing, Stocking, Paralegal ",CHEF " CONSULTANT Professional Profile Highly motivated and self-driven Systems Analyst with vast experience in various environments and technologies in support of multiple departments across the enterprise. Expertise in Software Development Lifecycle (SDLC) and Computer Systems Validation (CSV). Looking for an opportunity to apply and develop strong analytical skills and problem solving techniques. Qualifications Documentum DCM and Documentum D2, MS Access, VBA, C, C++, some HTML, Assembly language programming. Project leadership, strong technical skills, analytical skills, problem-solving skills, organizational skills and communication skills Systems analyst, general application support, software development, data communications, System administration Expertise in SDLC on small to large projects Proficient in SDLC and Computer Systems Validation Requirements and Documentation Experience Consultant January 1999 to November 2015 Company Name － City , State Provides consultant expertise in various roles supporting McNeil Consumer Healthcare including but not limited to the following applications: shop floor application, document management application, timekeeper application, business process applications. Knowledgeable in the SDLC process and GxP, SOX compliant applications. Most supported applications have been FDA validated applications requiring significant Computer System Validation experience. Project Leadership roles in several projects including application upgrades. Provides support to a GxP compliant document management application based on Documentum D2 as well as older Documentum DCM environments. Support includes detailed analysis of issues including document transformation, printing issues, reporting and general user troubleshooting. Providing Level 2 Production Application support, attend to user requests through ITSM and emails Monitoring the Support Mailbox during the Support hours Generating Scheduled and Adhoc Reports for Users Daily Consistency Checks to ensure proper functioning of the servers, services and Documentum jobs and other related activities Bug fixing in the application supported that may require Change Requests Providing solutions to minor Enhancements in the Application that requires Change Requests Responsible for Doing Root cause analysis for recurring issues. Escalating to Level 3 Support/ application Core Team where issue is out of scope of Level 2. Follow up with different support groups like Windows Team, DBA Team as and when needed Monitoring the Validation Environment to ensure proper functioning. Monitoring the Training Environment to ensure User Training can run smoothly. Provides support to SOX compliant payroll application which tracks the hourly wage employees times and reports into the J&J corporate system. Provides support to multiple Microsoft Access database and applications. Prior support including designing, developing and testing VBA code in the databases and Excel spreadsheets. Provided support to FDA-validated manufacturing application that aided the shop floor in reporting activities involved in the manufacturing process as well as creating, managing and reporting on non-conformances. Involved in various roles and projects to support IT rollouts and upgrades of the Windows operating system. Consultant January 1990 to January 1999 Company Name Provided consultant expertise to customers in various roles and expertise including but not limited to the following responsibilities: Provided design, development, testing and support for Client/server messaging application to provide the communication between VAX and IBM systems for a large steel company. Provided design, development, testing and support for and electronic batch record application within a large team consisting of consultants and customer. Provided relational database expertise on multiple projects for various applications and technologies. Provided training for several Digital products to customers. Provided system administration support to several customers. Systems Programmer January 1985 to January 1990 Company Name － City , State Designed, developed, tested and supported a real-time client/server application to provide messaging. communications from a VAX/VMS application to an IBM application. The application tracked the movement if trains. and locations. The application was originally written in assembly language and later converted to C. Provided general system and network administration support. Education M.S : Computer Science Data Communications , 1996 Villanova University － City , State Computer Science Data Communications B.A : Computer Science , 1985 LaSalle University － City , State Computer Science Skills analytical skills, Assembly language, C, C++, Client/server, communication skills, consultant, Data communications, database and applications, DBA, databases, designing, document management, Documentation, Documentum, some HTML, IBM, managing, manufacturing process, messaging, Microsoft Access, MS Access, Excel spreadsheets, Windows operating system, Windows, Windows 2000, Windows XP, network administration, Operating Systems, organizational skills, payroll, programming, Project Leadership, real-time, relational database, reporting, SDLC, servers, System administration, User Training, troubleshooting, upgrades, Validation, VAX, VAX/VMS, Vista, VBA, Windows Server, written ",CONSULTANT " DESIGNER STYLIST Summary High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Highlights Reliable and punctual Cash handling accuracy Organized Time management Detail-oriented Strong communication skills Flexible schedule POS systems Energetic self-starter Excellent communication skills Experience 02/2014 to 11/2014 Designer Stylist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics Used cash register, in charge of daily total sales, and answered phone. Helped customers select products that best fit their personal needs. Processed an average of 30 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback. 12/2012 to 11/2013 Stylist and Receptionist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics Used cash register, in charge of daily total sales, and answered phone. Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Operated a cash register to process cash, check and credit card transactions.Administered all point of sale opening and closing procedures.Explained information about the quality, value and style of products to Influence customer buying decisions. 07/2012 to 09/2012 Stylist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Men's Haircut Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics. Administered all point of sale opening and closing procedures.Guided customers in choosing items that reflected personal style and shape. 01/2011 to 01/2012 Student Stylist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics. Explained information about the quality, value and style of products to Influence customer buying decisions.Guided customers in choosing items that reflected personal style and shape. Education 2012 Cosmetology License : Licensed Cosmetologist Marinello's School of Beauty － City , State , USA Licensed Cosmetologist Glendale, CA State of California Barbering and Cosmetology: KK538342 2010 High School Diploma : High School Eleanor Roosevelt High School － City , State , USA Skills Profound ability to address customer concerns, demonstrating empathy while consistently moving the customer towards commitment. Proved ability to be persistence, overcome obstacles, and consistently strives to improve skills and achieve goals. Uncommon ability to organize and control job responsibilities, particularly the accuracy and productivity related to work flow. In-depth ability to multi-task and manage multiple projects in fast paced environment. Uncommon detail oriented with excellent problem solving and follow-up skills. Strong interpersonal skills; remarkable ability to achieve results through team leadership. Excellent time management skill - knowing how long a subject will take to be made-up and working quickly and accurately in time-pressured conditions. cash register, POS system, answering phone ",DESIGNER " OWNER/CONSULTANT Summary Proven marketing and public relations executive with expertise in creating, implementing and executing all facets of marketing, press and national promotions including major entertainment industry premieres, concerts and events, and national network and product launches. Extensive experience in the hospitality, music, family, biotech and non-profit industries. Highlights Experience Owner/Consultant August 2006 to Current Company Name － City , State Develop and implement public relations plans and strategies for top consumer brands and gain major local and national exposure for clients. Clients have included the First Annual La Costa Film Festival, Spinal Elements, Make-A-Wish San Diego, American Express, Ogilvy Public Relations (NY), Walt Disney Records, The Los Angeles College of Music, Keep California Beautiful and the locally-based Rock 'n Roll marathon and Kids Rock marathon series. Highlights include:. Securing placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to The Associated Press, Time Magazine, Rolling Stone, Oprah Magazine, Fast Company, Business Week, AARP Magazine, Ladies Home Journal, Fox Business News, CNN, USA Today, The New York Daily News, The Los Angeles Times, Extra!, E! News Daily, and numerous top daily newspapers and TV stations across the country. Consistently place major stories for local clients in all local San Diego and Southern California media, including all TV news outlets, San Diego Union Tribune, FINE Magazine, San Diego Magazine, Westways magazine, Sunset magazine, Travel & Leisure magazine, Carlsbad magazine, all area Z Code magazines, Ranch & Coast magazine, San Diego Business Journal etc. Associate Executive Director January 2001 to August 2006 Company Name － City , State Developed and implemented public relations plans and branding strategies to expand the musical instrument product market and increase public awareness of the benefits of music and music making for the largest trade-only music products show in the world and its non-profit media arm (AMC - now the NAMM Foundation). Oversaw two national PR firms. Developed strategic partnerships with major national corporations including Disney, Fisher Price, Paramount Home Video, Teen People magazine, American Idol magazine, The Afterschool Alliance, the Justin Timberlake Foundation and the John Lennon Educational Tour Bus to expand music-making messaging to millions of consumers. These partnerships resulted in hundreds of millions of media impressions worth an ad rate value of over $50 million dollars. Oversaw public relations strategies and activities for all NAMM messaging to the general public. Directed the national press launch of Sesame Street Music Works in 2002; annual petition drives, media campaigns and events on Capitol Hill; NAMM's Rose Parade activities; and youth marketing initiatives such as themusicedge.com. Campaigns I have overseen average 5 billion media impressions a year. Manager November 1997 to January 2001 Company Name － City , State Managed publicity and press coverage for all Walt Disney Records' products. Served as liaison with publicity and marketing departments to ensure seamless implementation of overall marketing plans. Chosen as only Walt Disney Records representative to serve on Michael Eisner's Disney Learning Partnership, a non-profit committee. Directed development of press kits; wrote all press releases, biographies and press materials for the label. Wrote and placed stories on WDR marketing strategies for trades such as Billboard, ADWEEK and Brandweek. Produced EPKs and videos for major CD and artist releases. Secured placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to CNN, USA Today, The New York Daily News, The New York Times, The Los Angeles Times, Access Hollywood, E! News Daily, and Entertainment Weekly. Planned, covered and executed all regional Walt Disney Records' events, including the Mulan press junket with Christina Aguilera and 98 Degrees and Lion King Broadway cast signings. Responsible for successful media launch of Radio Disney Jams album franchise, resulting in over 50 million consumer impressions. Spearheaded ""Importance of Music"" pro-social campaign, which resulted in increased press exposure for the label and spanned multiple Disney divisions. Developed relationship with NAMM, the International Music Products Association and the American Music Conference (AMC) which provided expanded press opportunities for relevant projects and artists (Phil Collins/Tarzan, Disney's Lullaby album) and promoted good-will message for Walt Disney Records. Account Executive January 1995 to November 1997 Company Name － City , State Planned, coordinated and executed full-fledged publicity campaigns tailor-made to each specific client. Successfully obtained major exposure for clients, including E! News Daily, Extra, CNN, KABC-TV News (Los Angeles), KTTV News (LA), KCAL-TV News (LA), KROQ-FM (LA) and The Los Angeles Times. Celebrity talent booking (Inside Edition, American Journal) and coordinating special events (Pre-Emmy Awards party, Cable Ace Awards honorary dinners). Produced press kits, wrote biographies and press releases. Established and maintained contact with electronic, print and radio media representatives; coordinated media interviews. writer March 1994 to December 1994 Company Name － City , State Wrote articles for corporate newsletter. Interviewed executives, researched relevant issues and prepared articles for publication. Education Bachelor of Arts : Communications Public relations and writing , August, 1993 University of Missouri － City , State Communications Public relations and writing Skills ad, artist, benefits, branding, Cable, CD, com, client, Clients, special events, Fast, Film, marketing plans, marketing strategies, marketing, market, materials, messaging, Access, 98, Works, newsletter, newspapers, press kits, Press, press releases, PR, profit, Public Relations, publication, publicity, Express, Radio, San, FM, stories, strategic, TV, television, Video, articles ",PUBLIC-RELATIONS " MOVER Summary Extremely motivated and dependable Laborer with years of extensive experience in general maintenance and construction tasks ranging from demolitions to site clearing and debris removal. Proven physical stamina with a demonstrated ability to work without supervision. A fun and friendly individual who enjoy working collaboratively. Experience 01/2016 - Current Company Name － City , State Mover Warehouse/ Mover. Packing material, equipment, furniture from warehouse to businesses or residential areas throughout Maryland and D.C. Loading and unloading moving trucks, vans or automobiles with hands and pallet jacks. Installed protective bracing, padding and strapping to prevent shifting and damage to items and furniture during transport. Maneuvered trucks into loading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned. Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharge batteries, fueling, or replacing liquefied gas tank. Moved materials to construction zones and trucks using cards, hand trucks, and forklifts; installed protective devices to prevent shifting or damage to transported items. Performed pre trip for all trucks before leaving the yard daily, check tire pressure and gauages. Selected, loaded, moved, and unloaded food supplies at the dock, and adhered to OSHA standards to increase efficiencies and minimize reworks or losses during the process. Loaded the forklift properly to perform daily job duties, placed materials in appropriated storage locations, and maintained accurate records of materials during transfers. Kept abreast of quantity counts for various products and replenished supplies as required. Picked and filled job orders for different stores, and placed products on the pallets. Lifted from 80 to 100 pounds at a fast pace, and completed the work timing cycle of 437 minutes allocated for the full day within four hours. 01/2015 - 01/2016 Company Name － City , State Warehouse Selector / Driver Selected, loaded, moved, and unloaded wine supplies at the dock. Loaded the forklift properly to perform daily job duties, placed materials in appropriated storage locations, and maintained accurate records of materials during transfers. Kept abreast of quantity counts for various products and replenished supplies as required. Picked and filled job orders for different stores, and placed products on the pallets. Lifted from 80 to 100 pounds at a fast pace, and completed the work timing cycle of 437 minutes allocated for the full day within four hours. Conducting the smooth functions relating to requisition, receipt, stacking, and dispatch of goods and supplies. Organizing the systematic storage of material. Maintained inventory of all supplies and made note of damaged goods. Performed all duties assigned by the warehouse manager and/or supervisor. Coordinated with all transporters and suppliers for the dispatch and procurement of goods. Followed proper documentation and safety procedures of all warehouse functions. Transported product to liquor stores and other vintners. Ensured freshness of product on every trip. Managed company assets such as carts kegs and pallets. Kept track of delivery information, truck mileage, and fuel usage. Forklift operator and warehouse maintenance. 01/2013 - 01/2015 Company Name － City , State Laborer Lift heavy loads up to 70 lbs.' and navigate construction job site. Dig pits, trenches and foundations in preparation for job site construction. Operate heavy machinery, including construction vehicles. Identify utility lines. Perform setup and cleanup tasks at job site. Direct traffic when necessary to ensure safety of pedestrians, motorists and work crew. Back-fill trenches and pits when necessary. Provide labor support as needed for specialty crew. Perform general maintenance of construction equipment and vehicles. Assist in building structures for residential, business, and construction sites. Participate in demolitions. Work underground in tunnels and sewer systems. Remove trees and debris. Service machines, including pumps, compressors, generators, tractors, and trailers. Mix concrete. 01/2010 - 01/2013 Company Name － City , State Fitness and Aqua Aerobics Instructor Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Offer alternatives during classes to accommodate different levels of fitness. Teach proper breathing techniques used during physical exertion. Instruct participants in maintaining exertion levels in order to maximize benefits from exercise routines. Teach and demonstrate use of gymnastic and training equipment such as trampolines and weights. Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements. Plan physical education programs to promote development of participants' physical attributes and social skills. Skills Forklift operator, Hand trucks, Inventory, machinery, Building Materials Read and Interpret Drawings Safety Service Time Management Education and Training 2000 Northern High School High School Diploma ",FITNESS " ASSISTANT MANAGER - HR www.linkedin.com/in/sumankumari725b9236 Professional Summary Looking for a challenging position, which utilizes my skills, hard work and provides opportunities to learn and contribute to the organization. I want to see myself as an active contributor to a team of ambitious people and thereby enhance my knowledge and personality. Human Resource Professional with over 4 years of rich experience in Recruitment, Organization Developement, Time Management, Training & Development, Performance Management, Employee Engagement, TPM & Audit. Worked as an Assistant Manager- HR (Generalist Profile) with VARROC POLYMERS PVT. LTD at its manufacturing unit and assisted HRM & SAP at the unit. Possess strong communication, interpersonal, problem solving skills and analytical skills. Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilise the same in a productive manner. Fast Learner (demonstrated ability to learn and master new skills/tools, even in strictly harsh deadline) Mentor and groom resources. Skills SAP R/3 4.7, MS Office (Word, Excel, Power Point, Outlook, Internet Applications). *Have good understanding of SQL, HTML, CSS and JavaScript. *Operating Systems: Windows 95/98/2000/XP *Functional Knowledge: Recruitment, Organization Management, Time Management, Payroll, Benefits, Personal Administration, Training and Development, ESS, Performance Appraisal. Work History Assistant Manager - HR , 09/2012 to 08/2013 Company Name Generalist profile - Recruitment, Training & Development, Performance Appraisal, Employee Engagement, Audit, SAP-HR PA -Personnel Administration Defined the Enterprise Structure, Personnel Structure and Pay Scale Structure for the enterprise and linked the Pay Scale and Enterprise Structures. Configured user parameters and the number range intervals for personnel numbers. Configured personal data. Customized the basic settings for Personnel Administration. Customized personnel actions and the reason for change in personnel action Configured Personnel Area Groupings and Employee Groupings. Assigned Personnel Area to Company Code. Performed various personnel actions, specifically, hiring employees, performing organizational reassignment, change in pay, termination. PA30, PA40, PA10, PA20 Recruitment & Selection Involved in the full life cycle of the Recruitment Process. Induction of New joiners. Preparation of Job Description and Roles & Responsibilities of department. Training & Development Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Deployment of Competency Model (Competency Mapping /Skill Mapping). Training Need Identification of employees through PMS & IDP and Workmen through Skill Matrix. Preparation & circulation of Annual as well as Monthly Training Calendar as per QMS (ISO/TS 16949:2009 & OHSAS). Designing & developing Training procedures, Modules, Training syllabus & activities in consonance with training requirement with faculties. Organizing internal & external training programs, OBT's, Events & Workshop. Creating Pre & Post-Training Assessment Tools (Evaluation/Effectiveness) - Written Test & Feedback Form to gauge the present skill & gap. Preparation of training budget with cost reduction initiatives. Employee Engagement Build connect with employees and their families as per part of engagement initiative by conducting welfare and sports events, new initiatives, medical support and benefits. Cascaded business plan and goal at unit level through formal and informal communication set up. Organized various activities like Get-together, Birthday, Painting competition, Safety day celeb, Kaizen competition, sports activity, Auto related games etc. Performance Management Co-ordination with Functional Heads in setting up of KRA's of employees. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Also used to take care of performance review of trainees and probationers. Statutory Compliance & Grievance Handling Involved in Provident Fund, Gratuity, Labour Welfare Fund, Factory License renewal, Contract Labour Management, Labour welfare, Standing Order & resolving IR issues in the plant. TPM Was appointed as TPM ET-Pillar Head in the plant and was responsible for Education & Training of staff and workers as per the TPM method. Audit Responsible for facing various Customers audits (like M&M, GM, Bajaj, VW etc.), ISO/TS 16949:2009, EMS-OHSAS & TPM Audit. Administration Management Monitoring of Canteen, Housekeeping, Security, Vehicle management, Stationery & Guest Management. HR Initiatives Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Assistant Manager - HR , 07/2010 to 07/2011 Company Name To maintain HR database. To generate various HR reports required by the management. To maintain organizational structures, create positions and jobs in SAP To provide support in the HR administration of pay and bonus review, providing reports and stats to senior managers and supporting HRBPs in the collation of work. To maintain attendance and leave of employees in SAP. Involved in the full life cycle of the Recruitment Process and On boarding. Preparing & updating Organizational chart & making head count as well as requirement report (HR MIS). Preparation of Job Description and Roles & Responsibilities of department. Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Assistant Manager - HR , 05/2008 to 05/2010 Company Name Overlooking the recruitment process for providing best fit to the client as per their requirement. Understanding the requirement of the position in terms of competencies, experience etc. Sourcing suitable profiles from various sources as per requirement. Interviewing potential candidates to do an interest check for the requirement and judge their suitability. Coordinating with client to confirm profile suitability and scheduling interviews till final selection. Keeping a record of operations and deal with various recruitment enquires. Keeping excellent relationships with clients whilst helping them find the best employees for their business. Education Bachelor of Education (B.Ed) : Education , 2014-2015 Magadh University - City MBA : Human Resource , 2006-2008 Xavier Institute of Social Service - City Human Resource Bachelor of Science (B.Sc) : Biotechnology , 2002-2005 Ranchi University - City Skills basic, Benefits, budget, business plan, cost reduction, CSS, client, clients, database, delivery, Designing, full life cycle, Functional, hiring, HTML, HR, Internet Applications, ISO, JavaScript, letters, Excel, MS Office, Outlook, Power Point, 2000, Windows 95, 98, Word, ESS, MIS, Enterprise, Operating Systems, Organizing, Organizational, Painting, Payroll, Performance Appraisal, Performance Management, Personnel, promotion, Recruitment, requirement, Safety, SAP, SAP R/3 4.7, SAP-HR, scheduling, scheme, SQL, Time Management, training programs, Written ",HR " OWNER Executive Profile Objective: Driven, analytical, creative leader with 25+ years experience in business, customer service, higher education, utilities, insurance, the arts and public education. Motivated IT leader in project management, client training, and comprehensive development of innovative client solutions, and enabling creative changes across an organization. Provide customer service leadership to propel business into the public arena and meet !the business objectives. Achieve business objectives through passion, commitment and experience in: Customer Service - Project Management - Team Leadership ­ Technology Development - New Business Development ­ International Business System Integration ­Technology Deployment - Process Improvement - E - commerce ­ !Quality Assurance -System Installation ­ Change Management ­ Consulting - Provide technology support for companies, !schools, and individuals - Database development - Web page authoring and support - Digital Media support ­ Network planning, configurations, and installation - Deployment - System Integration - Consulting ­ !Process Improvement - New Educational Technology Development Professional Experience 01/1998 to Current Owner Company Name － City , State Highly skilled technology leader with proven success in providing innovative and creative application solutions, tools, and processes !across organizations. Effective leader in applying custom business and technology solutions to maximize organizational !performance. Create competitive advantages by utilizing cutting edge technologies, technical and business acumen, innovating solutions !and influencing positive change across an enterprise. Provides marketing leadership to propel business into the public arena. Achieve !corporate objectives through passion, commitment and expertise in: Customer Service - !New Business Development ­ Project Management ­ System Integration ­ Technology Deployment ­ Process. 08/2001 to 08/2009 Coordinator Technology Support-School of Fine Arts Company Name － City , State Oversee the technology support for the division focused on analyzing the current environment of the faculty and staff. Enable users to !manage their support and teaching duties by relying on the available technology. Provide project management in the development of Filemaker Solutions within the division as well as coordinated solutions between other university users. Create training modules, which !allow the faculty and staff to attend sessions over their lunch breaks and allow them to learn new/current technology skills. Show !opportunities in the use of cutting edge technologies, innovative solutions, and influencing positive change across the teaching and !learning communities using superior customer service ! Working to increase the implementation of Filemaker solutions in the classroom curriculum * Increasing the technology use among Fine Arts administration, faculty and staff * Developing websites for student signups for public music performances * Created and implemented important database products to increase the productivity of the administrative staff * Worked with IT Services and the School of Education on an NCATE project, which impacts the licensure of !teachers in all areas of study. Provided technology support, which includes desktop installation of hardware and software for the administration, faculty, and staff of the School of Fine Arts, in addition to technology solutions and training * Accountable for database solutions for the administrative staffs of the individual departments within Fine Arts, includes tracking the admissions process for students coming to Miami University and are interested in becoming involved in !the Arts programs * Developed an art portfolio review solution with web capabilities, which enables the art students to submit their artwork !for review by the faculty thereby allowing some them to be admitted to one of the art programs. 01/1997 to 01/2001 Coordinator Company Name － City , State Improvement ­ E - Commerce ­ Quality Assurance ­ System Installation ­ Team Leadership ­ Change Management ­ Consulting ­ Provide technology support for companies, schools, and individuals ­ Database programming ­ Webpage authoring and support ­ Network planning, configurations, and installation ­ Digital Media support ­ Marketing Expertise IT Services Technology Support Oversaw the desktop support for the administration and staff in IT Services, which included developing database solutions troubleshooting technology issues, and the installation of hardware and software. Managed the introduction of newly adopted !technologies, the training and support, and training for these new implementations. Developed and implemented the Print Center Invoicing and Billing System (Filemaker Solution), which interfaced with the !Media Services Billing Process (Filemaker Solution) - Supported classroom technologies and media services for faculty in their classroom teaching. Provided the primary staff support for the public student technologies centers. Coordinated the implementation of a joint technologies center with IT Services, Fine Arts and Education - Provided technology support for the Learning Technologies Centers and managed the technical staff. 01/1992 to 01/1997 Technology Manager Company Name － City , State Managed IT Services in the student technology learning centers - open to all students. Services included access to the Internet, MVS, VS, and !Novell Network. Students were able to interact with the faculty by use of email, software packages and the Internet. The labs employed !90 student workers each semester, which included 8 student technicians, who kept the labs working 19 hours a day during each !semester and 24 hours a day during the two weeks before the end of the semester. There were basic classes taught by the student staff to !students who needed sprint courses in the software and hardware required for their courses. Expanded the technologies services to students in 4 public sites ­Developed 'Quik' Time Training' program for students using the centers ­ expanded the student support/managed the technical needs of the students in the centers- taught students good customer service Relevant Leadership Positions Director: Miami University Filemaker User's Group - !Principal Viola - Sorg Opera Company - Business Manager, Violist Montage String Quartet ­National Sales Manager, Winton Associates (Wholesale Precious Stone Importers), Local Business Manager International Musicians Union Local, Ass't Business Manager & Principal, Viola, Rome Festival Orchestra, Italy. Education M.M PHD Educational Leadership Miami University Miami University － City , State GPA: GPA: 3.89 GPA: 3.89 Associate : Computer Science Southwestern College of Business Associate Accounting Southwestern College of Business － City , State GPA: GPA: 4.00 Computer Science GPA: 4.00 Bachelor of Music Washburn University － City , State GPA: GPA: 3.25 GPA: 3.25 Interests Presentation for Ohio Learning Network Conference Topic: 'The Arts and STEM Legislation: The Impact on Teaching and Learning' Presentation for Miami University Center for Learning and Teaching Conference :Topic: 'MU Student e-Portfolios Participated in Filemaker Developers Conferences Skills administrative, Arts, art, basic, Billing, Billing System, Change Management, competitive, hardware, Consulting, Customer Service, customer service, database, Database programming, E - Commerce, edge, email, Filemaker, MVS, Invoicing, Leadership, Team Leadership, Director, marketing, access, enterprise, Network, New Business Development, Novell Network, organizational, processes, Project Management, project management, Quality Assurance, Sales Manager, System Integration, teaching, desktop support, troubleshooting, websites Additional Information Conference Participation/Presentation Activities Presentation for Ohio Learning Network Conference Topic: 'The Arts and STEM Legislation: The Impact on Teaching and Learning' Presentation for Miami University Center for Learning and Teaching Conference :Topic: 'MU Student e-Portfolios Participated in Filemaker Developers Conferences ",ARTS " GLOBAL DIGITAL SERVICING ~ DIGITAL ONBOARDING COORDINATOR (CONTRACTOR) Professional Summary New Media & Digital Music/Film & TV experienced professional with strong transitional skills while providing an effective multi-tasking work ethic. Bring leadership skills by consistently incorporating new ideas to keep ahead in this fast-paced quickly evolving, Digital Music Industry. Professional Experience Company Name City , State Content Operations ~ Content Distribution Specialist 03/2016 to 01/2017 Managed external client/partner relationships and their digital content while insuring timely delivery of digital assets (i.e: Audio/Video, subtitles, and dubbing) per technical spec to distribute globally Analyzed delivery & trend metrics to identify and troubleshoot systematic issues while ensuring timely and quality asset deliveries Maintained highly-aligned with internal cross-functional teams, including but not limited to, content acquisitions, finance, localization, QC, encoding, engineering, product, and marketing to facilitate all partner/client needs Assisted in improving and scaling systematic workflows, processes and tools while curating the digital catalog of assets for the best customer experience Company Name City , State Global Content Licensing & Catalog ~ Global Reporting Manager 06/2014 to 01/2016 Manager & Lead in Global Reporting finances, revenue & activity metrics for Music Labels, Publishers, Licensor's & External Partnerships Managed, Maintained and Conceptualized procedural & contractual requirements for Labels & Publishers Technical Specifications Liaison for internal Legal & Licensing/Finance/Engineering/Product teams to facilitate all external music label & partnership reporting related requirements & request Primary subject matter expert for Reporting leading initiatives in new business partnerships, products services, technical & systematic enhancements Company Name City , State New Media Solutions ~ Sr. Digital Account Manager 01/2011 to 06/2012 Managed the distribution and maintenance of digital content (audio, video, mobile) for over 20 digital service providers which involved developing client relationships and facilitating all requests, system troubleshooting and reporting data Project managed newly integrated digital systems while analyzing business needs, gathered user requirements, and conceptualizing system analysis based on reporting data Proficient in internal digital systems by creating and extracting customized reports on data based on distribution management, sales/revenue analysis, and partner troubleshooting research  Designated and oversaw day-to-day workload for account coordinators insuring data reporting is up-to-date, creating and facilitating new processes and assuring assistance in researching/tracking client requests Company Name City , State Global Digital Operations ~ Global Account Manager 06/2008 to 01/2011 Liaison between music recording labels & digital service providers in distribution and monitoring of digital content (audio/video/mobile) i.e. RED Distribution, Nashville Records; i.e. iTunes, Rhapsody, Napster, Microsoft/Zune, eMusic etc. Administered requirements & user acceptance testing through complex data analysis for internal digital reporting systems Defined policies and product requirements based on client relationships and needs in offering digital systematic support to clients & partners based on digital innovative products and services  Company Name City , State VH1 Production Management ~ Production Management Associate 01/2007 to 06/2008 Coordinated numerous production shoots (on-site and office based tasks) for upcoming television broadcast show. i.e. VH1 series, 60min all access specials, VH1 documentaries Managed & organized pre and post-production budget for various television broadcasts' by balancing expenses and cost through excel and internal accounting systems and services   Directed the logistics for on-site production shoots; coordinated schedules, obtained necessary legal documents, hired staff and gathered supplies Education and Training Additional Course Training ~ Project Management 2012 AMA Executive Conference Center , City , State , USA Coursework in Improving Your Project Management Skills: The Basics for Success Bachelor of Arts : Communication ~ Media Management 2007 State University of New York at New Paltz , City , State , USA Recipient of Education Opportunity Program Scholarship Languages Fluent speaker, reader and writer in Spanish Technical Skills ~ Mac OS/OS X systems ~ Technical Software: Salesforce software- (CRM & Jobscience); GitHub; FileZilla; Text Wrangler; SAP Business Objects; Adobe Acrobat; Tableau; Micro strategy; Jira; Zendesk ~ Proficient in Word, Outlook, Excel, PowerPoint, Access & SharePoint  ",DIGITAL-MEDIA " CASHIER Career Focus To obtain a position with a company that can utilize my skills and lead to a career. I am a hard working individual with great problem solving skills as well as a fast learner. I am looking for a personal training opportunity that can help me to reach my full potential. Core Qualifications Nutrition supplement familiarity CPR and First Aid certified Basketball coach (Former Division II Player) AED certification Fitness equipment expertise Personable and friendly Planning/coordinating Professional demeanor Organizational planning Detail oriented Weight training expertise Dedicated Education and Training Fitness Nutrition Certification , Personal Training Certification : Nutrition Science, Human Anatomy and Physiology Weight Loss Management 2013 National Academy Of Sports Medicine City , State Coursework in Health and Physical Education, Exercise Science and Kinesiology, Personal Trainer Certificate, Attended seminar on Weight Loss Management, Coursework in Nutrition Science, Human Anatomy and Physiology Bachelor of Science : Nutrition Science, Human Anatomy and Physiology Clark Atlanta University City , State Coursework in Nutrition Science, Human Anatomy and Physiology Member of Biological Science Club 3.12 GPA Accomplishments Recruited 63 new members for the fitness center in the first 2 months of employment. Interests Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling. Work Experience Cashier Current Company Name City , State Prevented store losses using awareness, attention to detail and integrity. Excelled in exceeding daily credit card application goals. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Fitness Sales Ambassador 04/2015 Company Name City , State Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Recognized as top sales generator, in first two weeks of employment .Retained and ensured proper handling and care of 150 existing client accounts. Consistently met and exceeded department expectations for productivity and accuracy levels. Contributed to a 40% increase in sales for the personal training department. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Re-racked weights to maintain a neat, organized and clean club. Encouraged and motivated members to attend group fitness classes. Mediated club employee relations matters for all club fitness employees .Mediated club employee relations matters for all club fitness employees. Gym Coordinator/ Personal Trainer 05/2014 to 09/2014 Company Name City , State Contributed to a 22% increase in sales for the personal training department. Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Re-racked weights to maintain a neat, organized and clean club. Counseled clients on proper nutrition and exercise habits. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Promoted club programs, products and services to participants.Corrected dangerous movements and suggested alternate exercises. Sales and Marketing Intern 05/2013 to 08/2013 Company Name City , State Recognized as top sales generator, increasing sales level by 40% in 2013 summer alone. Consistently met and exceeded department expectations for productivity and accuracy levels. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Financial Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with. 100% accuracy rate. Assistant Personal Trainer 03/2008 to 09/2010 Company Name City , State Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Intern 06/2007 to 07/2007 Company Name City , State Duties included: making changes to the property contact database, updating rent schedules for small tenants occupying spaces less than 2,000 square feet, ran weekly tenant reports to verify late paying tenants, ran weekly reports to verify start and end dates for tenants and started training on running more detailed reports used by assistant property managers I currently train a number of fellow students from Spelman College and Clark Atlanta University 3 days per week. Work outs include cardiovascular exercises and weight lifting circuits. Sales Associate Current Company Name City , State Researched and identified nutritional components of foods, diets and menu choices. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Worked as a team member performing cashier duties, product assistance and cleaning. Professional Affiliations NAACP, Pre Professional Honors Society, WISE Program, MBA RISE Program, FBLA Member, Poetry Club, HOSA Member, Sports Broadcasting Correspondent, Spanish Club Skills Cash handling Able to lift 100 pounds Professional and friendly Careful and active listener Additional Information Extra-Curricular Activities Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling. Additional Information Volunteer History: Sea Born Lee Elementary Prodigy Project Reading Program ( A nonprofit reading program geared toward innercity boys ages 59 years of age), Westlake High School Contributed to HOSA blood drive Assisted with 89 year old football team in South Fulton County (responsible for running passing drills, running work outs and warm up exercises), St. Jude Contributor Week long events at Clark Atlanta University where all proceeds were given to the St. Jude Hospital Breast Cancer Awareness Walk Participant ",FITNESS " EMERGENCY DEPARTMENT PHYSICIAN Professional Summary I intend to practice general endocrinology; however I am pursuing additional training in the area of obesity medicine and hope to bring this expertise to the practice I join. My background in nutrition science and exercise, as well as my clinical experience in weight management and bariatric clinics, and research endeavors in clinical weight loss trials will enable me to develop the skills I need to supervise and direct patients in their weight loss efforts. I am open to working in both the inpatient and outpatient setting as my fellowship training has equipped me to manage inpatient diabetes and endocrine consults. Education and Training Endocrinology Clinical and Research Fellowship 2016 Duke University Medical Center － City , State , US Endocrinology Clinical and Research Fellowship at Duke University Medical Center. Anticipated completion June 2016. Master of Science , Clinical Research 2016 Duke University － City , State , US Anticipated graduation May 2016. Internal Medicine Residency 2013 Virginia Commonwealth University － City , State , US Medical Doctorate 2010 Medical College of Georgia － City , State , US Bachelor of Science , Biology 2006 University of Georgia － City , State , US Magna Cum Laude with High Honors Bachelor of Science , Family and Consumer Sciences, Nutrition Science 2006 University of Georgia － City , State , US Magna Cum Laude with High Honors Professional Experience Emergency Department Physician Jan 2014 to Current Company Name － City , State Employer Contact: William Knaack, MD Fitness Instructor Jan 2007 to Dec 2010 Company Name － City , State Medical Clinic Assistant Jan 2007 to Dec 2007 Company Name － City , State Employer Contact: Richard Field, MD and Naveeda T. Ahmed, MD Research Lab Assistant Sep 2005 to May 2006 Company Name － City , State Licenses ABIM Board Certified in Internal Medicine, 2014 North Carolina State Medical License, active, July 2013 to present Pending: Endocrinology Board Certification (exam November, 2015) and ECNU Certification Honors and Awards Endocrine Society Early Career Travel Award, 2015 Alpha Epsilon Delta Premedical Honor Society, 2006 UGA President's or Dean's Lists each semester, 2002 - 2006 Phi Beta Kappa Honor Society, 2005 Georgia Governor's Scholarship, 2002 Affiliations American Medical Association American College of Physicians American Thyroid Association Endocrine Society Obesity Society Research Experience and Publications Clinical Obesity Research with Dr. William Yancy at the Durham Veterans Affairs Medical Center (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Health Services Research with Dr. Matthew Crowley (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Quality Improvement Diabetes Research with Dr. Susan Spratt (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Barton AB, Yancy W. Determining the culprit: Stress, Fat, or Carbohydrates. Biological Psychiatry. 2014 Dec 9. [Epub ahead of print] PMID: 25582267. Mabrey M, Barton AB, Corsino L, Freeman S, Davis E, Bell E, Setji T. Managing hyperglycemia and diabetes in patients receiving enteral feedings: A health system approach. Hosp Pract, 2015; Early Online: 1–5. Barton AB, Evans KJ, Lien LF. Inpatient insulin management for complex enteral feedings. Diabetes Case Studies: Real problems, practical solutions. Editors: Draznin B, Rubin D, Low Wang C. Anticipated Publication Release Date: June 2015. Ad Hoc Reviewer: Journal of Diabetes Science and Technology, Annals of Internal Medicine, JAMA Student Research Assistant, Nutrition Science, Animal and Dairy Science, University of Georgia, Principle Investigator: Clifton A. Baile, PhD Student Research Assistant, Department of Endocrinology and Nutrition, Medical College of Georgia, Principal Investigator: Carlos M. Isales, MD Educational and Leadership Activities Endocrine Surgery Masters Course, Duke University, 2014 Supervisor of residents and medical students in clinic and inpatient consultations, 2013 - 2015   Coordination of Endocrinology Grand Rounds 2014-2015 Endocrine Society National Meeting, San Diego, 2015 Endocrinology Fellows' Lecture Series Presentation, 2014 - 2015 Duke Internal Medicine Morning Report Subspecialty Guest Speaker, 2014 Endocrinology Case Conference Presentations, weekly hour-long patient case discussion, presented to Endocrine Division fellows and faculty, 2013 - 2014 Social Chair, Internal Medicine Residency, 2011-2012 Vice-President, Medical College of Georgia Triathlon Club, 2007-2008 Abstracts and Presentations Oral Presentations   Barton A, Caire M, Fulco F. Visceral Varicella in a Patient with CLL. American College of Physicians Virginia Associates' Meeting. Norfolk, VA, January 2012. Posters   Barton AB, Hyland K, Green J. Subclinical Acromegaly. Endocrine Society International Meeting. San Diego, CA, March 2015 Kelly C, Barton A, Setji T, Brown A, Abdelmalek M. Liver cirrhosis secondary to nonalcoholic fatty liver disease in a patient with hypopituitarism after craniopharyngioma resection. Endocrine Society International Meeting. Chicago, IL, June 2014. Barton, A. Normocalcemic Primary Hyperparathyroidism: The Challenges of Establishing a Correct Diagnosis. VCU Resident Research Day. Richmond, VA, May 2013. Community Service Insulin infusion protocol for diabetic ketoacidosis in Kenya, ongoing project with Dr Peter Kussin at Duke University Medical Center Medical mission trip, Honduras, June 2012 Medical mission trip, Cambodia, February 2010 Medical mission trip, Bulgaria, May-June 2007 Medical mission trip, Mexico, June 2008 Sophomore advisor for Freshman Medical Students, 2008 Mission trip, Jamaica, May 2007 ",FITNESS " FINANCE BUSINESS PARTNER Summary Finance Business Partner adept at effectively managing financial needs of various Corporate functions including auditing, and providing analytics of periodic performance results. Areas of expertise include budgeting, forecasting, allocations, cost reductions, project management and fostering client relationships. Highlights Strategic and financial planning expert SOX Compliance Oracle ERP (Enterprise Resource Planning), and Hyperion Planning software Financial planning and forecasting, Data analysis Customer relations Data trending and Projections Accomplishments Increased cost-effectiveness by (XX)% through compliance enforcement and implementation of a rigorous quality control system. Experience Finance Business Partner November 2009 to Current Company Name － City , State Responsible for financial planning of 5 - 6 corporate functions (Center of Excellence), including budgeting, forecasting, variance analysis, reporting with relevant analytics. Monthly financial review and recommend cost management. Responsible for completing financial and business reviews of various Hertz operations including the following: Sarbanes Oxley (SOX), NA Treasury and Financial Operations - Evaluated control effectiveness over Treasury Operations (cash management) and Financial Operations (Investments, debt leveraging, and derivative transactions). Coordinated reviews with PricewaterHouseCoopers (PwC) to ensure accurate Financial Reporting. HERC Fleet Operations - Evaluated the efficiency and adequacy of internal controls over HERC fleet operations (depreciation, equipment disposal, maintenance, product support and warranty) within the corporation's equipment rental division. Sarbanes Oxley (SOX) Corporate Tax Audit - Verified control effectiveness over the 2006 Hertz Tax Provision calculations (Deferred Income Taxes, Effective Tax Rate (EFT), and Tax Provision). Hertz Annual Bonus Audit - Verified the accuracy of 2004, 2005, and 2006 Hertz Annual Bonus Awards in accordance with bonus plan specifications approved by the Compensation Committee for the various Hertz Divisions. Hertz Claims Management - Reviewed effectiveness and adequacy of internal controls over Hertz Claims Processes. Evaluated workers compensation claims administered by Third Party Administrators (TPA), and ensured adherence to Federal and State regulations. Licensee/Franchise Audits: International Franchise Audits - Reviewed the operations and revenue reported by the following licensee. Audited two licensees with operations in Yucatan and Sonora States of Mexico, (Nov 2006), which resulted in a $500K and $100K assessment respectively. Audited the Costa Rica Licensee (Sept 2005), resulted in an assessment of $81K. January 2003 Company Name － City , State Analyzed historical data (transactions) to determined transaction rate that maximizes process flow at the store checkouts (point of sales). Identified lack of excess capacity at store checkouts points and under utilization of existing labor force (improper scheduling procedures). Recommended a pull scheduling system to replace the generic scheduling procedure and training of employees to perform multifunctional roles that created dependable excess capacity. Increased cost efficiency, projected at $1.5M per annum. September 2004 to October 2004 Company Name Review operations of the South Capital U-Haul location to identify inefficiencies and recommend process improvement to increase profitability. Defined, measured and analyzed customer needs to enhance operational controls at the location. Manager January 1998 to January 2000 Analyzed and introduced a financial profitability model that realized a 15% revenue growth from capitalizing on the spill over effect of competitor's promotion. Reorganized departmental structure and introduced electronic scan receiving procedures, which increased labor productivity and technological efficiency by 50%. This saved the company $3000 per week in payroll expense. Reduced inventory holding cost and doubled truck deliveries, eliminated excess storage charges incurred from truck deliveries, and enhance company's just-in-time ordering process. Education Cultural Exchange Program : 7 1996 MONTCLAIR STATE UNIVERSITY － City , State , United State Master of Business Administration : Finance and Operations , 5 2004 GEORGETOWN UNIVERSITY, The Robert McDonough School of Business － City , State Finance and Operations (MBA) Bachelor of Science : Statistics , 4 1996 UNIVERSITY OF GHANA － City , State , Ghana Statistical Analysis and Mathematical theory Skills Budgeting, Cost management, Financial Reporting & Analytics, Investments and return on investment (ROI, NPV, and EVA), Process improvement, Sarbanes Oxley, Scheduling, SOX - Tax footnotes, Inventory Management, Receiving, sales, ",FINANCE " CUSTOMER ADVOCATE Professional Summary I was in R.O.T.C for 4 years in high school. I Was in our unarmed drill team, I was second in command. I would be in drill meets and in competitions. Not only was this distraction for me but it was also a learning experience for me. I gathered leader ship skills, team work skills, also responsibility skills. When we needed to get something done I was taught to take the initiative to get things done. I did lead a couple of our drill meets. I did learn how to handle hard situations. Work Experience Customer Advocate Dec 2014 to Nov 2015 Company Name - City , State responsibilities are making sure our customer leave with cash, making sure all documents are updated on file of each customer. One of my tasks are to have our campaign calls completed by Monday and have the report sent. We go to each customer's account to see if they have and cash available loan wise, we give them a brief call reminding them they have cash. I need to have sent out the summary report by Monday. By doing this we get more customer's in helping us meet our goals.We Also make sure our environment is clean and nice for our customer's to feel welcomed. Ensuring all documents are correct in system to meet compliance. Verify and examine information and accuracy of loan application and closing documents. Record applications for loan and credit, loan information, and disbursements of funds, using computers. Present loan and repayment schedules to customers. Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators. File and maintain loan records. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Process and maintain records of customer loans. Jul 2014 to Jan 2015 Company Name - City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Maintain records related to sales. Place special orders or call other stores to find desired items. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Clean shelves, counters, and tables. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Estimate quantity and cost of merchandise required, such as paint or floor covering. Bag or package purchases, and wrap gifts. Greet customers and ascertain what each customer wants or needs. Jun 2014 to Dec 2014 Company Name - City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Greet customers entering establishments. Process merchandise returns and exchanges. Describe merchandise and explain use, operation, and care of merchandise to customers. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Inventory stock and requisition new stock. Help customers try on or fit merchandise. Apr 2012 to Aug 2014 Company Name - City , State Maintain sanitation, health, and safety standards in work areas. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Clean food preparation areas, cooking surfaces, and utensils. Issue receipts, refunds, credits, or change due to customers. Verify that prepared food meets requirements for quality and quantity. Greet customers entering establishments. Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time. Answer customers' questions, and provide information on procedures or policies. Measure ingredients required for specific food items being prepared. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Take food and drink orders and receive payment from customers. Stock shelves, and mark prices on shelves and items. Clean, stock, and restock workstations and display cases. Wash, cut, and prepare foods designated for cooking. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Serve orders to customers at windows, counters, or tables. Pre-cook items such as bacon, to prepare them for later use. Prepare dough, following recipe. Education and Training High School Diploma Jun 2014 ELDORADO HIGH SCHOOL - City , State diploma Skills calculators, cash registers, closing, cooking, credit, funds, Inventory, Issue receipts, mark, money, windows, nice, paint, policies, quality, Maintain records, safety, sales, tables, team work, wise, written ",ADVOCATE " PRESENTATION DESIGNER Summary Customer Service and Retail Associate.Specializes in Design and technology, with a particular talent for building a solid customer base.Team-oriented, working well in a collaborative environment, yet thrives on personal sales achievements Highlights InfoGraphics Person of the Quater (2014) MTN Yello Star Award Person of the Quater. Customer Care Satisfaction Training Retail and Sales Adobe Photoshop (Mock ups and Prototype) Axure RP (Wireframes and Interactive Prototypes) Adobe Illustrator (Vector Assets) Adobe Dreamweaver (Creation of mobile sites and Websites) HTML and CSS. Adobe Creative Suite CC, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, HTML, CSS, Jquery, Axure RP, Powerpoint and Keynote Experience Presentation Designer February 2016 to Current Company Name － City , State Designing Keynote and Powerpoint Slides. Creation of Graphic Assets for the presentations. Animating Keynote/Powerpoint slides. Conceptualize and visualize clients brief/ scripts to storyboards. Work primarily with producer to deliver on presentations before deadlines. Multimedia Designer October 2015 to Current Company Name － City , State Create marketing or product tutorial videos - create storyboards, record audio, shoot video, and edit final product Other projects may include catalog/brochure design, marketing collateral, online banners, print advertising. Collaborate with project teams to plan, analyze, organize, and complete assigned projects. Design and develop marketing materials for product campaigns, events, presentations, and internal communications using cross-platform and industry standard design and office software (both proprietary and open source); visually communicate abstract and concrete ideas. Work primarily with Jesus House Dallas team to resolve a wide range of design related marketing requests and challenges in imaginative and pragmatic ways. June 2013 to July 2015 Company Name User Experience and User Interaction Designer (Team Lead) Working with the whole project team to develop the solution, deliver a detailed User Experience to support this, and see it through to implementation. Understanding the business objectives and user requirements of the project, by whatever means required, and translating these into site blueprints. Website evaluation and competitive benchmarking. Gathering information, identifying user types and user needs using questionnaires, workshops and interviews. Defining user scenarios, goals and tasks, and resulting customer journeys. Content organization and creation of site maps, navigation systems, wire frames, user journeys/process flows and functional specifications. Prototyping, customer testing and usability testing. Developing implementation or style guidelines. Understanding how site/application blueprints are impacted by, and need to interface with, technical development. Alongside: Challenging the brief where required and adding depth of thinking to the solution. Responsibility for project work, in terms of producing and articulating deliverables and self-management. Relentlessly review the standard of work, ensuring that only work meeting the highest levels of quality are presented to the client. Assist with development of test plans and scripts for usability testing. Customer care and Digital media October 2011 to June 2013 Company Name Worked with the Systems and processes department of MTN Nigeria to ensure that products launched adhere to the defined policies, procedures and quality standards as agreed within the department -Perform UATs and FUTs of new products as directed by the Quality assurance Engineers -Support the development of product and services end to end (Product lifecycle) -Decompose high level information into details and develop requirements specifications according to standard templates. -Conduct research and evaluate information on new product and services that can be beneficial to the business e.g the introduction of QR code to banners which currently is a success. -Prepare and deploy Customer awareness videos e.g Siebel CRM tips & Tricks, Hyconnect, Hynet, MTN mifi etc across regions via flash presentations. -Use organization and time management tools to track cases and meet turn-around-times and other required metrics. - Gather and share feedback related to customer satisfaction with regards to existing data service, messaging product and services - Assist in the reviewing and designing of information packs and FAQs to be deployed to online Representatives in all regions. - Monitor and report performance of existing products in the customer portfolio to the customer relations division. - Develop the MTN HR Career Portal. - Create MTN MNP teaser animation video for South Africa presentation. Education Bachelor of Science : Computer Science , 5/2009 Covenant University Computer Science Professional Affiliations Accomplished Designer with 5 years in a User Experience and Interface Design, working on platforms like Microsoft Sharepoint and Mobile Applications, i have a proven ability to develop and implement clean, slick interfaces that support business goals and financial objectives. Recognized as an expert and good listener with clients, translating their vision to reality. Skills Adobe Creative Suite, Adobe Dreamweaver, Adobe Illustrator, Adobe Photoshop, Powerpoint, Keypoint, Prototyping, Wireframes and Illustrations ",DESIGNER " INTERIM SENIOR DIGITAL MARKETING STRATEGY MANAGER Summary I am a digital marketing and strategist specializing in lead generation through content strategy, digital campaign optimization, and marketing on digital and social media platforms. Highlights Dependable Direct marketing campaigns Mobile marketing Excellent written and verbal communicator Deadline-driven Enthusiastic team player Market segmentation Advertising Self-directed Problem solving Leveraging third-party analysis Cross-functional team leadership Decisive Competitive analysis Go-to-market strategy development Project management Creative and Innovative Accomplishments Developed social media strategy Increased leads through social media engagement and marketing by %% over XXX time. Implemented social media management software Managed Radian 6 Experience Interim Senior Digital Marketing Strategy Manager 08/2015 to 01/2016 Company Name City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Collaborated with advertising and promotion managers to promote products and services. Managed new product and content releases. Promoted brand awareness through SEO optimization and attractive web design. Wrote creative and engaging briefs for internal and external agencies. Worked effectively in a heavily cross-functional, fast paced environment. Managed, mentored and developed a team of [Number] product managers. Spearheaded the creation of blogs and social media content. Managed all company customer engagement campaigns. Manage team of eight content coordinators, writers and social media managers Oversee social media management Develop digital content strategy Responsible for analytics and content reporting including SEO and social media Generate leads through content marketing, social media advertising and PPC Lead nurturing campaigns and email communications/ lead generations. Owner 07/2010 to 08/2015 Company Name City , State Developed digital strategies that support organization's business goals and objectives Spearheaded the creation of blogs and social media content.Managed, mentored and developed a team of [Number] product managers.Produced engaging online marketing campaigns.Planned and managed budgets in excess of $100,000. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Content development including blogs, email newsletters, presentations and video Led social media initiatives for hospitals and service lines Managed Site Core content development for a major website migration Community manager for social media platforms (Facebook, Twitter, Pinterest, Google +) Blog for consumer and B to B audiences Wrote e-newsletters Responsible for search engine optimization, marketing and pay-per-click campaign management. Co-owner/ founder 08/2010 to 01/2016 Company Name City , State Co-founder of networking events company specializing in social media for women Host Twitter parties, created branded campaigns, manage email marketing Work with brands such as UPS, Google, Logitech, Zagat, Frito Lay Planned and managed budgets in excess of $[Amount].Evaluated return-on-investment and profit-loss projections.Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Manage social media accounts for brands Operate franchises in Chicago, New Jersey and Atlanta. Writer 10/2008 to 01/2016 Company Name City , State Features staff writer for monthly, local magazine. Wrote unique text for SJ Magazine, including general and branded content. Manager 02/2010 to 07/2010 Company Name City , State Developed strategy and implemented first social media marketing initiatives. Content manager for Virtua.org, VirtuaWoman.org and VirtuaBaby.org. Produced presentations for senior leadership and internal communications Led staff and external agencies to develop products and promotions, analyze sales, manage trade shows, purchase media, provide creative services, and conduct PR. Led a cross-functional team through the product development lifecycle and strategic planning functions for a new release of [Type] product, generating over [$] in sales. Manager 01/2008 to 02/2010 Company Name City , State Editor and writer for award-winning publications, The Virtua Voice and HealthSavvy. Managed freelance and staff writers. Developed and managed internal communications, events and campaigns. Managed internal web-based demand generation campaigns by collaborating with internal channels to ensure brand consistency and best practices.Conducted market research to rationalize category and segment opportunities. Senior Marketing Specialist 05/2006 to 01/2008 Company Name City , State Editor and writer for award-winning internal publication, The Virtua Voice. Developed and managed external and internal communications. Produced annual employee and patient satisfaction videos. Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Marketing Specialist 09/2005 to 05/2006 Company Name City , State Produced marketing and patient education materials. Wrote and produced monthly e-newsletters and service line newsletters. Writer/Producer 10/2003 to 09/2005 Company Name City , State Wrote, produced and edited promotional campaigns for television and the web. Collaborated with designers, photojournalists and reporters for promotional content. Supervised a team of [Number] editors, associate producers and production assistants on a wide range of projects. Coordinated post-production for [Number] different shows per [Time period]. Set up equipment for broadcasts and promotions at station remotes.Wrote and produced short-form content, sizzle reels and image spots.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns.Led concept development, graphics, storytelling and delivery of segment ideas.Collaborated with team leadership and other key stakeholders on key editing and production decisions. Associate Producer 01/2000 to 10/2003 Company Name City , State Wrote, produced and directed promotional campaigns for brands. Collaborated with videographers, editors, designers and talent for production. Collaborated with team leadership and other key stakeholders on key editing and production decisions.Produced [Number] television and digital news segments each [Time period].Led concept development, graphics, storytelling and delivery of segment ideas.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns. Education Bachelor of Science : Telecommunications and Speech May 2000 Kutztown University City , State , USA GPA: Cum Laude Cum Laude Skills Photoshop * Video editing software including AVID, Final Cut Pro and Apple iMovie * Content development and strategy * Content management systems including Blogger, Sitecore and Wordpress * Copywriting and editing * Email campaigns * Google analytics * Apple/Mac platforms and applications * Microsoft Office Suite * SEO * PPC campaigns * SalesForce * Radian 6 and other social media Listening tools * Social media platforms and engagement consoles * Video content development including scriptwriting and storyboarding * ",DIGITAL-MEDIA " ASSISTANT MANAGER Highlights Microsoft Office Suite Experience 04/2012 to Current Assistant Manager Company Name － City , State Manage an $8.4 million volume luxury shoe sales floor Recruit, train, develop, and manage a team of 15 to meet and exceed their sales goals Communicate weekly with buying office to maximize our market specific product assortment Successfully plan and execute various events such as product launches, product knowledge trainings, corporate events, client luncheons, charity events, etc. Fulfill all management responsibilities such as oversee store opening and closing procedures, direct sales floor activities, assist customers, input and prepare sales reports daily, inventory control, etc. 06/2011 to 04/2012 Sales Associate- Designer & Salon Shoes Company Name － City , State Competitive drive to succeed in a commission based environment meeting and superseding volume goals Maintained constant client communication and excelled in providing customer service daily Demonstrated in-depth knowledge of product and current market trends to meet customer needs Internship- Designer & Salon Shoes Received top volume performance award Worked closely with many levels of management on various store projects Sales Associate & Key holder Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies Conduct regular audits of store paperwork, including overages/shortages, deposit slips, etc. and track trends to ensure that cash control procedures are in place and observed Manage and conduct inventories. 12/2010 to 07/2011 Sales Associate & Key Company Name － City , State Responsibility of shipping and receiving in all areas to ensure staff adheres to policies and procedures. Create incentives to drive key business objectives and motivate sales team. 05/2008 to 06/2009 Assistant VP Company Name － City , State Managed details of conference calls, travel arrangements and meetings, itineraries, expense reports, sample garments, etc. Collaborated with buying office concerning availability of product, shipping and delivery dates, and pricing. Education 2009 Fashion Institute of Design and Merchandising － City , State 2011 San Diego Mesa College － City , State Languages Bilingual: English & Spanish Skills closing, Competitive, client, customer service, delivery, direct sales, English, expense reports, inventory control, market trends, market, meetings, merchandising, Microsoft Office Suite, office, policies, pricing, receiving, Sales, sales reports, shipping, Spanish, travel arrangements ",APPAREL " SOUS CHEF Summary To bring my positive attitude, strong work ethic and strong team attitude to a new career opportunity. Highlights Adaptive team player Customer service expert Strong organizational skills Deadline-driven Focused and driven Positive attitude Accomplishments Supported all kitchen operations when chef was absent. Assisted in maintaining preparation and service areas in a sanitary condition. Received 4“exceeds expectations” ratings on performance reviews. Recognized by peers and management for going above and beyond normal job functions. Work Experience Sous Chef March 2013 to Current Company Name － City , State Assisted co-workers. Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Trained staff of14emp for correct facility procedures, safety codes, proper recipes and plating techniques. Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen. Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Prepared a variety of foods according to customers' orders or supervisors' instructions Prepared dishes following recipe or verbal instructions Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment Cleaned, cut, and cooked meat, fish, or poultry Complied with scheduled kitchen sanitation and ensured all standards and practices were met Cooked food properly and in a timely fashion, using safety precautions Oversaw kitchen employee operations to ensure production levels and service standards were maintained Packaged take-out foods and served food to customers General Manager March 2009 to February 2013 Company Name － City , State Accepted payment from customers and made change as necessary.Assisted co-workers. Checked the quantity and quality of received products Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service. Adhered to recipe and presentation standards for specialty coffee drinks. Managed 14 team members, including scheduling, training and conflict resolution. Updated menu with daily offerings and specials, using personalized artistic touches. Correctly followed all health, safety and sanitation guidelines. Greeted and connected with every customer, recommending drinks and pastries.Maintained the highest standards of conduct and service. Maintained calm demeanor during high-volume periods and special events. Customer service/call center March 2008 to February 2009 Company Name － City , State I provided members and medical providers outstanding customer service on simple and complex medical and dental issues. Provided member benefits to medical and dental providers according to coverage purchased by the member. Helped members understand explanation of medical and dental benefits. Arraigned managed care in complex medical cases. I am knowledgeable in insurance coding and terminology; Dean Vaughn Medical Terminology; ICD-9 codes; CPT, and 1500 forms. I properly documented each member and provider call on a complex mainframe. Maintained good phone standards established by department head and performed other duties as assigned. Customer Service Rep May 2007 to March 2008 Company Name － City , State I answered inbound donor telephone calls, placed outbound donor telephone calls to schedule donors, and discussed various issues related to making appointments for donors, maintained customers account using a complex mainframe computer system, other duties as assigned. Cook/Baker September 1999 to May 2007 Company Name － City , State I performed daily food preparation and adhering to strict food safety standards. Keeping records updated in the HACCP Program, operated a cash register system, adhered to strict cleanliness standards and keeping work area very well organized. Helped load and unload food delivery trucks. I completed food preparation tasks on a strict time schedule. I adhered to high cleaning and sanitation standards of food utensils. Made calculations of food needs based off past and current demands. I preplanned and prepared work for next day's menu. I worked overtime on weekend functions as requested. I assisted the Director and Head Cook in their daily tasks. Dog Grooming Assistant April 1993 to December 2000 Company Name － City , State Swing/Assistant Manager March 1993 to September 1999 Company Name － City , State My responsibilities included managing a profitable shift without supervision, managing the people, product and equipment. Accepted payment from customers and made change as necessary.Assisted co-workers.Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Kept drink stations clean and ready for service Performed serving, cleaning, and stocking duties in establishments Portioned and wrapped food Education General Equivalency Diploma (GED) : Spring 1989 Des Moines Community College － City , State Serve Food Safe Certification : August 2000 Urbandale Community Schools － City , State Dean Vaughn Medical Terminology Principal Financial Group Skills benefits, cash register, CPT, customer service, delivery, Financial, forms, ICD-9, insurance, Director, mainframe, managing, Medical Terminology, next, coding, safety, supervision, telephone, phone, well organized ",CHEF " PUBLIC RELATIONS & DEVELOPMENT ASSOCIATE Summary Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat. Proficient with mainstream social networking sites. Highlights Training and development Team building & management Dedicated to process improvement Invoice processing Management of remote employees High customer service standards Client relations specialist Excellent communication skills Filing and data archiving Computer-savvy  Experience 06/2012 - 11/2015 Company Name － City , State Public Relations & Development Associate Managed the day-to-day operations of the Public Relations and Development Office. Facilitated the planning and execution of annual fundraisers, including creating invitations, tracking replies, preparing and tracking invoices, depositing payments into the appropriate accounts, paying vendors and preparing and mailing thank you letters. Processing donations for the Health Fund and Medical Center, Nursing Home, Medical Center, and Dr. Nicholas DeRobertis Foundation. Contributed information regarding events and accolades to the Medical Center's employee newsletter. Assisted in creating marketing and promotional materials. Monitored the Medical Centers Facebook pages reviews, submitting positive reviews for the employee newsletter and reporting negative reviews to the Vice President for further review. Managed the physician referral line. Performed other duties as requested by the Vice President of Human Resources/Public Relations and Development. 06/2010 - 05/2011 Company Name － City , State Specialist Provided administrative support including answering calls and filing client paperwork. Contacted clients in arrears to prevent suspension or cancelation of policies. Reviewed renewals against previous year's policies and created insurance summary booklets for VIP clients. Contacted policyholders to obtain missing information. Submitted policies changes and insurance claims to insurance companies on behalf of the client. Provide customer service, such as giving limited instructions on how to proceed with claims. 07/2004 - 06/2008 Company Name － City , State Admissions Processing Manager Interviewed, hired, trained, and managed employees of the Admissions Processing Center. Maintained and administered the admission policies and procedures for all undergraduate and graduate programs. Recommended and maintained the policies and procedures concerning all aspects of the college's computer systems as they related to admissions. Assisted in writing and editing admission correspondences to applicants and students regarding their admissions record and standing. Coordinated with an outside agency to mail correspondences to applicants and students. Managed the Cisco Phone queue for the Admissions Processing Center. Managed the testing of system updates as they related to admissions. Accountable for the accurate and timely processing of admission records and matriculation status. 01/2002 - 06/2004 Company Name － City , State Admissions Processing Assistant Director Created and maintained VisiFLOW accounts for all college employees. Trained new employees and managed weekly work schedule. Supervised workload of the staff and student workers. Supervised staff and student workers in the absence of the director. Quality assured work performed by the staff and student workers. Developed and distributed a manual of admission processing policies and procedures for the Admissions Processing Center. Continued to perform the duties of the Senior Admission Processing Clerk as needed. 12/2000 - 06/2002 Company Name － City , State Senior Admissions Processing Clerk Trained new employees and student workers. Assisted the director in overseeing student workers. Collected and processed admissions applications, official transcripts and supporting documents. Determined if applicants met automatic admission standards. 10/1998 - 11/2002 Company Name － City , State Admissions Processing Clerk Collected and processed admissions applications, official transcripts and supporting documents. Education February 2010 Mercy College City , State Bachelor of Science : Corporate Communications Corporate Communications Skills Seasoned professional with significant experience in management, employee hiring and training, and customer service, seeking a position that will fully utilize my skills, and offer an opportunity for continued professional growth.  Specialties: Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat.  Proficient with mainstream social networking sites. ",PUBLIC-RELATIONS " COMMUNITY ADVOCATE Summary Dedicated and focused Community Advocate who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Certifications CPR and First Aid Highlights Active listening skills                  Time management Courteous demeanor                  Detail-oriented Energetic work attitude      Telecommunication skills           Sharp problem solver Adaptive team player                 Strong organizational skills  Customer service expert  Flexible schedule Experience Community Advocate Nov 2015 to Current Company Name － City , State Made it my goal to promote the independence of disabled individuals. Managed daily office operations and maintenance of community and consumer relations.  Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire educational and joyful experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated Fairplex policy violations to the leadership team in a timely manner. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Lead Human Resource Recruiter May 2012 to Jan 2015 Company Name － City , State Answered customers' questions and addressed problems and complaints in person and via phone.   Helped customers select products that  best fit their personal needs.  Maintained visually appealing and effective displays for the entire office. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management.  ​ Exhibit Creator Aug 2008 to Oct 2009 Company Name － City , State Maintained visually appealing and effective displays for the entire building.   Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire educational and joyful experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated Fairplex policy violations to the leadership team in a timely manner. Offered direction and gave constructive feedback to motivate team members. Held each team member   Education and Training Dietetics CALPOLY Pomona － City , State , USA Minor in Psychology Associate of Science , Social and Behavioral Sciences 2012 Citrus College － City , State , USA Minor in Psychology High School Diploma , General 2008 Charter Oak High School － City , State , USA Skills Filing, Professional and friendly, Careful and active listener, Multi-tasking ",ADVOCATE " SALE CONSULTANT Summary I'm driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Competitive Sales Rep with two years in sales with vast industry knowledge. I'm independent worker with high energy and great communication skills. I have a a lot to thank to my last employer Boost Mobile of Mobile Factory for helping me advance in my sales skills and knowledge of different technology, such as phones and computers. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Reliable with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Also a customer service and sales expert who identifies customer needs and delivers solutions to problems. Highlights Inventory management Outgoing personality Detailed oriented Accurate money handing Sale expertise verbal/written commutation Documentation familiarity Team player mentality Cheerful and Energetic Organization skills Staff training and development Multi-Tasker Active listening Commutation skills Computer skills Experience Company Name City , State Sale Consultant 03/2015 to 11/2015 I Answered all of the customers questions and addressed problems and complaints in person and through the phone. I also helped customers select products that best fit their personal needs, and processed an average of 40 transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Organized items in visually appealing manner. And did Inventory checks throughout the day to make sure everything in the store was there. Company Name City , State Cashier 10/2014 to 12/2014 Working at Michael's Arts&Crafts my job was really simple and enjoying. My responsibilities were to assist customers with their needs, handle money throughout the day and give change back. Also with the seasonal position I had there I did learn a lot on how to greet customers and how to make sure that they were satisfied. I Completed purchases with cash, credit and debit payment methods. And Organized items in visually appealing manner. Company Name City , State Front clerk 02/2014 to 06/2014 While working in Chicago Bakery I accepted payment from customers and gave the correct amount of change as needed. Cleaned up spilled food, drinks and broken dishes, and removed empty bottles and trash. I also took cake orders over the phone and maintained store cleanliness throughout the day. Stock baked good in the display cases. At the end of the day I would close the store and make sure that nothing is out of place and baked goods are stored away properly. Accomplishments When I first started to work for Boost Mobile I didn't know a thing about sales or phones at all. I was so insecure about everything, until one day I decided to put all the insecurity thoughts aside and show my true strength and confidence. My sale skills went from zero to none to one hundred. My best day is when I sold 31 phones in one day with accessories, I was so proud about how hard I work to get to my goal. I have a lot of thanks to my coworkers because they showed me how to push myself to my highest limit and conquer my goals. They also showed me how to be a team player and to always help everyone and not just customers. One of the best months was when I sold 145 phones and over $3,088 worth in accessories. Routinely helped as many as ten customers each day in a high-volume retail outlet.I also fulfilled all supervisory duties when the store manager was on vacation. I'm very proud on what I've learn over the couple of months working at Boost Mobile of Mobile Factory, I thank them for helping me develop my skills and making me into the person I know I am. Education High School Diploma 2014 Northwood High School , City , State , Unitedstates During my four years of high school I struggle a lot to manage my grades and make sure that I would be on the right path to achieve my goals but some how I would always let something get in the way of my goal. Until one day my counselor and my favorite teacher came to me with help. They helped me plan out everything that I wanted to accomplish before I graduated, with the right push and motivation I was able to achieve my goal. I managed to get all A's, B's and C's. Languages English Spanish Skills Fast paced worker Attention to detail Customer service Flexible and reliable ",ARTS " DIRECTOR, GLOBAL DIGITAL MARKETING Executive Profile Results oriented leader with extensive B-B marketing and technical experience leading global cross-functional teams delivering innovation, and profitable measurable results while fostering a collaborative team focused culture. Passionate in championing creation of digital and content marketing strategies and practices. Proven record of success in influencing and driving change while delivering business results in unexpected and cutting edge ways. Skill Highlights Cross-media demand generation Digital, Social and new media Strategy and competitive planning Analytics LSS Green Belt certified Event and workshop strategy Value proposition creation Product marketing Content marketing strategies Channel marketing and expansion Industry marketing Agile Development and Marketing Professional Experience Director, Global Digital Marketing 01/2014 to Current Company Name City , State Global leader for web marketing strategy and operations for www.xerox.com including leading digital marketing strategy and integration, web site content marketing strategy, traffic analysis and optimization, SEO, translations, social media integration, marketing automation / online demand generation and voice of customer validation. Own development of first ever web content marketing strategy to support launch of new dynamic, relevant/personalized and responsive corporate site. Develop and execute demand generation strategies to position corporate website as center of inbound marketing including integration of Marketo and leveraging features of marketing automation across the marketing and communications community. Manage team of 12 full time professionals and agency partners. Significant day-to-day management of global projects, with ongoing prioritization and internal partner and executive engagement. Boosted website traffic by 8% by integrating social media. Manager, Interactive Marketing 04/2013 to 12/2013 Company Name City , State Led global strategy for technology business on www.xerox.com including web site content delivery, traffic analysis and optimization, web marketing strategy and integration, ratings and reviews, and demand generation with online forms and campaigns. Drove new page design for a strategic company business with a 50% increase in traffic. Managed team of five along with budget Manager, Marketing Communications 03/2011 to 04/2013 Company Name City , State Developed worldwide marketing communications supporting high end printing business including cross media direct marketing campaigns resulting in ROI of 10. Proofed and approved production drafts of promotional materials. Earned LSS Green Belt Certification developing new value proposition for business. Led strategy and marcom execution for events and thought leadership workshops. Managed project deadlines and monitored milestones through completion stage. Ensured agency marketing expenses were inline with established budget of $1M. Worked closely with internal partners to identify needs and challenges to provide solutions-oriented campaign. Manager, Packaging Industry Marketing 01/2009 to 03/2011 Company Name City , State Created global marketing strategy for entering new market along with targeted communications. Delivered marketing programs and sales tools enabling the field with accelerated go to market timeline. Designed and led implementation of customer events and executive presentations Negotiated contracts with industry consultants to support credibility with prospects. Met program objectives for new business penetration. Manager, Applications Marketing 01/2007 to 01/2009 Company Name City , State Implemented new go to market strategy with responsibility for management of cross functional teams totaling 50+ members. Delivered sales training, marketing collateral and customer application tools for worldwide use in four months and presented at customer meetings. 90% + positive rating of program and delivery by sales to enable new and additional revenue. Managed $1M budget. Healthcare & Retail Industry Marketing Manager 02/2005 to 01/2007 Company Name City , State Developed content and supported roll-out of industry training worldwide, industry sales and customer tools, and customer workshops. Resulted in 2.2% install growth in Healthcare and 6% in Retail along with a 44% increase in color installs for each sector. Finance & Accounting Services Marketing Manager 01/2003 to 02/2005 Company Name City , State Marketed business process services exceeding lead generation and sales goals. Led development of sales training, marketing materials and account profiling. Managed overall marketing department budget along with HR responsibility for two employees. Solutions Marketing Manager 06/2001 to 01/2003 Company Name City , State Negotiated requirements for development of solution offerings targeted for financial services and healthcare clients. Exceeded goals with solution being #1 in revenue and installs for 2001 and 2002 for financial services and healthcare industry team. Internet Marketing Manager 11/2000 to 06/2001 Company Name City , State Led development of internet marketing strategies for accounts working with web development team. Delivered proposals to accounts and managed implementation of marketing strategies. Retail Sales Account Manager 07/2000 to 11/2000 Company Name City , State Negotiated pricing, marketing development funds and product placements at retail and internet accounts. Retail Multi-function Product Marketing Manager 08/1998 to 07/2000 Company Name City , State Global responsibility for concept development and timely execution of fax based multi-function for retail and small to medium sized business channels. Managed all product collateral development including packaging and point of sale materials. Negotiated product features and look and feel with OEM supplier, set pricing and launch guidelines, and developed and delivered training worldwide. Lead member of core team tasked with developing next generation inkjet strategy and implementation plans. Color Services Launch Manager 03/1997 to 08/1998 Company Name City , State Successfully launched color document services marketing program to US services sales representatives. Resulted in 237% profit growth for 1997. Developed measurement process to track growth of color services. Managed all color training events for services sales reps and delivered training to new sales reps. Customer Interface Engineer for Color Products 03/1995 to 03/1997 Company Name City , State Managed creation and global execution of customer documentation, translations, customer training materials, product user interface dialogues and product look and feel. Delivered marketing image quality samples, collateral input, demo script writing, product demos,. Created and presented product training to color sales specialists and product overviews for customers. Network Engineer 05/1987 to 03/1995 Company Name City , State Managed two engineering teams and established internal transfer pricing for network services and negotiated pricing contracts with telecommunications and hardware suppliers. Led customer requirement gathering, business case justification and implementation of first digital and internal network at Xerox resulting in $550k annual savings, increased speed, reliability and level of service. Education MBA : Executive Development University of Rochester - William E. Simon School of BusinessAdministration City , State Bachelor of Science : Electrical Engineering Boston University City , State Interests Recreational sports and fitness Reading and travel Fairport Soccer Club - Team Manager Fairport High School Girls Soccer and Girls Lacrosse - Booster club member Additional Information ADDITIONAL INFORMATION Fairport Soccer Club - Team Manager Fairport High School Girls Soccer and Girls Lacrosse - Booster club member Skills ",DIGITAL-MEDIA " SENIOR EXERCISE SPECIALIST & SPORTS AND RECREATION COORDINATOR Summary Pursuing project management work, I will leverage my ten years of professional experience and coordination skills towards growing the company. I thrive in fast-paced environments and seek to constantly raise the level of performance and organizational excellence. Highlights Project Manager, Enthusiastic, Driven, Microsoft Office Proficient, Organized, and Committed to Excellence MS Office and Project Business strategy and marketing Exceptional communication skills Experienced in planning and organizing Problem solver Excellent leadership and interpersonal abilities Adaptable Resourceful and able to network for shared knowledge Experience Senior Exercise Specialist & Sports and Recreation Coordinator Coordinated the redesign and grand re-opening of the corporate health facility, ensuring seamless integration of new equipment and layout. Planned and scheduled rollout of new fitness classes. Directed members during grand re-opening day and represented the fitness center as a new and improved site of service. Held post-project meeting reviewing status of the site remodel, discussing lessons learned, and getting feedback from team members. Designed floor layout using CAD drawing. Supervised new hires and interns. Quickly grew in coordinatory responsibilities within one year of hire. Generated task lists and action items for interns to follow. Met regularly with direct management and stakeholders (via in-person meetings, conference calls, or webinars) to oversee smooth daily operation of facility and projects. Took and distributed meeting minutes. Coordinated and participated in special events such as sport tournaments, scavenger hunts and facility remodel, creating an atmosphere of collaboration and family. Through role definition and teamwork, publicized new programs, such as sports and recreation rollout and availability of new classes through marketing initiatives. Marketed sports and recreation program through flyers, digital notices and social corporate media. Launched successful pilot sports and recreation program in line with organizational expectations. Establish and scheduled recreational fitness activities such as fitness challenges, workshops, team building and sports tournaments. Led workshops on health and wellness topics such as posture, nutrition, and exercise. Proactively research new ways to improve recreation, health and wellness opportunities offered at the fitness center, and inform Safeway corporate employees of them. Plan and execute fitness programs. Implemented various sport and recreational leagues, both complimentary and fee-based. Collected and kept records of fess for team apparel, league costs and facility equipment. Monitor and track clients' progress and engagement in programs. Procured fitness equipment needed to operate the fitness center. Networked with representatives from vendors and other Plus One sites to acquire fitness materials and discuss industry trends. Worked independently with vendors for purchase orders. Work closely with all stakeholders on each project through phases of fitness equipment sourcing and procurement, and design development and installation of equipment. Conducted quote gathering, purchase order development and administration, and invoice processing. Maintained expense reports. Started up Safeway's sports and recreation program, designed to promote team building, camaraderie, and healthy lifestyles through physical activity. Play integral role in successfully driving small group and personal training sales by performing fitness assessments, coordinating group. Senior Specialist & Coordinator 07/2013 to Current Company Name City , State Fitness Strategy Specialist 03/2011 to 02/2013 Company Name City , State Played integral role in successfully establishing a new hospital affiliated wellness facility. Ensured smoothness of grand opening and helped create a positive identity for the wellness center. Designed and documented fitness goals and programs for special populations including diabetics, elderly, obese, cancer survivors, sedentary, and other high-risk groups. Tracked improvements and delivered progress reports for participants. Worked extensively with senior citizen clientele, rehabilitated knee and hip replacement patients, and performed health risk assessments for new members, and provided personal one-on-one health consultation. Provided instruction in multiple formats, including cardiorespiratory,specialty, strength and endurance training, resistance training, plyometric and core balance training. Legal Firm Administrator 09/2004 to 11/2010 Company Name City , State Created innovative templates to accelerate the court stipulation filing process, and implemented them as a requirement for attorneys to input for their legal assistants. Took on challenge of reconciling gaps during high-visibility audit, by reprioritizing team workload. Documented procedures, recommendations, and policies. Drove process improvements and cost savings. Completed daily, month-end, and quarter-end reports for the foreclosure department. Identified efficiency improvements, which resulted in significant savings in time, money and manual error. Utilized various technologies such as case management systems, to perform audits, database inquiries, report generation, etc. Drafted contracts and stipulations in accordance with state policies and regulations to be filed with the court. Maintained both external client and internal firm databases, which resulted in workflow being up to date at all times. Performed data validation and reconciliation on trusted access systems. Served as liaison between the firm and client financial institution. Proactively communicated with client about relationship accounts. Trained colleagues on job functions including database inquiries, report generation, client systems, time management, and communications. Education M.S : Project Management University of Wisconsin City , State Project Management B.S : Kinesiology California State University Kinesiology Skills agile, balance, Budgeting, Business strategy, CAD, interpersonal, communication skills, consultation, contracts, clientele, client, clients, databases, database, driving, special events, filing, financial, drawing, instruction, layout, team building, leadership, legal, marketing, materials, meetings, access, money, Microsoft Office, MS Office, network, organizing, organizational, policies, Problem solver, procurement, progress, reconciling, requirement, research, sales, scheduling, teamwork, time management, validation, workflow, workshops ",FITNESS " BENEFIT ADVOCATE Career Overview Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Strengths Strong organizational skills MS Word, MS Excel, MS PowerPoint, MS Office Publisher Outlook  Loan Servicing Systems: MSP/Fidelity, SEAS and Image Viewer Legal Search Engine: Lexis Nexis, Westlaw, CRM Selling System Citrix, online medical software: Encoder Pro and MedPolicy Negotiation competency Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Employee relations specialist High customer service standards Customer service management expertise Troubleshooting skills Telecommunications knowledge Work Experience Benefit Advocate March 2015 to Current Company Name - City , State Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility, claims, financial spending accounts and correspondence. Answers customer's questions to help guide and educate them through selecting the best benefit plan options, maximize the value of their health plan benefits by helping them understand and select quality care providers. Intervene with care providers (doctor's offices) on behalf of the member to assist with appointment scheduling or connections with internal specialists for assistance. Assist in negotiating fees with healthcare providers on behalf of members. Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools. Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time. Creates, generates, and initiates requests for customer callbacks to allow research and follow-up with the customer. Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues. Provide benefits education and status on previously submitted pre-authorizations or pre-determination requests. Exceeds the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. Participates in and supports the development and implementation of special projects. Research and solve claims and billing issues. Helps members with eligibility and benefits coverage questions. Interfaces with insurance carriers, physicians, hospitals and other healthcare providers. Online Customer Service Representative Aerotek Contractor December 2014 to February 2015 Company Name - City , State Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Contracted/temporary assignment assisting customers with enrolling for online banking, resetting user names and passwords. Responsible for updating accounts with correct information for proper reception with advanced access codes for financial transfers and bill pay. Assisted assist customers with accessing their accounts due to customer account protection blocks that prevent fraud and offer advanced protection. Senior Customer Service Representative September 2013 to April 2014 Company Name - City , State Xerox Corporation Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Provided Services for Wellpoint Insurance. Handled the needs of medical professionals providing excellent customer service. Verified benefits and eligibility of medical policies, claim statuses. Researched and confirmed ICD-9, CPT & Diagnosis codes are billable and valid based on medical necessity via online medical software Encoder Pro and MedPolicy. Sales Representative/Holistic Health Coach March 2011 to December 2014 Company Name - City , State Provide excellent customer service by responding to customer interactions via the telephone, email, internet, or in person in a professional, courteous, accurate manner while recording a brief overview of communication. CEO/COO of Health and Wellness/Weight Management Company. Successfully sold over thirty thousand dollars in first six months of business. Managed a team of nine health coaches, who traveled the country networking and building the brand. Successfully conducted both cold and warm sales calls. Persuaded clients to adopt unhealthy lifestyles and eating habits. Conducted weekly consultations via the phone or video chat and/or social media forum. Collaborated one-on-one with clients, identified dieting and weight loss challenges, set realistic dietary goals and designed weight management menus. Collaborated with clients to create options to achieve healthy results according to body type. Coached, observed, monitored results, altered individual programs and celebrated milestones. Duties also included office management, customer support for online order status, history. Logged, tracked and managed leads, contacts, organizations, partners, vendors and suppliers. Office management, administrative support, including new health coach recruiting and training, filing, deposits, and trade shows, conferences and weight release parties. Successfully supported branding with the ability to communicate healthy lifestyle practices and behavior modifications to clients, maintained knowledge base of products, nutrition and a healthy and active lifestyle. Effectively used consulting, coaching, customer service, inside sales and aggressive phone skills to maximize revenues. Strategically utilized reports to meet performance expectations achieve goals and hit sales quotas. Resolved customer issues and escalations. Mortgage Insurance Customer Service Representative June 2008 to June 2011 Company Name - City , State Subject Matter Expert (SME) solely selected to train new hires by the contracted company (Wells Fargo). Promoted to Senior Mortgage Insurance Customer Service Representative.  Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Inbound customer service representative for hazard insurance clients. Assisted borrowers and external customers. Maintained hazard and flood lender placed insurance policies on mortgage loans. Assisted with manual production and the training and development of new hires on specific campaigns. Educational Background Associate of Science : Paralegal Colorado Technical University Coursework in Paralegal Studies Skills Accounts payable and receivable, Administrative  support : filing, researching Banking, billing, branding  Consulting Customer Service, customer support, telephone Data entry: MS Excel, MS Office, Outlook, MS PowerPoint, Publisher, MS Word Employee training Human resource: recruiting, payroll, policies, quality, rapport, insurance, coaching Medical Billing and coding: ICD-9, ICD-10  Mortgage loans, negotiating, networking Office management: selling, sales, scheduling, taxes,  phone skills, phone, trade shows, type, video, websites ",ADVOCATE " SOCIAL MEDIA PRODUCER Objective Expand my career in television, broadcasting, and/or the film industry. Professional Experience Social Media Producer Nov 2016 to Current Company Name － City , State Produce content for Instagram and Facebook Set clear content objectives Videographer and Photographer Film, edit and upload to Social Media Sites. Photographer, Videographer, Editor Feb 2016 to Current Company Name － City , State Shoots still photography for individual hire for weddings, fitness shoots, headshots, family portraits, real estate, etc. Camera Operator for weddings, short films, short documentaries, YouTube, vlogs etc. Edit shoots, both photography and video using adobe or avid producing quality work for individual use. Club Coordinator May 2007 to Nov 2016 Company Name － City , State Billing, member updates, data entry, reports, Excel sheets, Microsoft outlook, payroll, Aphelion, Money Movers, Paychex, Quick Books. Collect bank account information, credit card information, as well as cash for memberships and re- occurring payments. Multitask regularly answering phone calls while working with members and staff. Greet customers with a smile and implement a friendly company culture. Supervise, direct and encouraged other team members to stay on top of task. Education Bachelor of Arts , Television, Film and Media Studies June 2016 California State University of Los Angeles － City , State Associates of Arts Degree 2009 Riverside Community College － City , State Certifications Avide Media Composer Certified Skills Extremely productive in a high volume, high stress, environments Proficient in the use of PC and Mac desktops (Own a 2015 MacBook Pro) Skilled in both Windows and IOS Adobe- Premiere, After Effects, Photoshop Avid Media Composer- Avid Media Composer User Certified Can easily navigate, upload and post to Social Media Sites Self-starter with a can do attitude possessing excellent time management skills Efficient using DSLR's (Can operate other cameras as well) Excellent written and verbal communication skills with an eye for detail Efficient troubleshooter Productive problem solver Can type 72 wpm Competent in the use of Microsoft Word, PowerPoint, Excel, and Outlook. ",FITNESS " FINANCE MANAGER Summary Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technology. Adept at budget forecasting, financial reporting, Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Highlights Financial statement analysis Analytical reasoning Strength in regulatory reporting Account reconciliation expert Complex problem solving Effective time management Excellent managerial techniques Strong organizational skills Superior research skills Flexible team player Accomplishments Reviewed processes and identified inadequate. Experience Finance Manager May 2008 to Current Company Name - City , State Supervision of Accounting employees including hiring, coaching, training and completing employee evaluations in a timely manner. Develop and generate daily, monthly, quarterly and year end processes and preparation of financial statements and related management reports. Coordination and management of daily cash transfers. Maintain general ledger accounts in balance with sub-ledgers. Approve all A/P expenditures and G/L adjustments. Analyze and review expenditures compared to budget. Maintain accounting control procedures. Communicate with staff and members efficiently and timely. Assist Internal and external auditors in completing audits. Improve, redesign and re-engineer existing accounting systems. Team Member of Security Committee and Business Continuity Committee. Received over 20 awards for going above and beyond and saving the Credit Union money. Financial Analyst II November 2000 to April 2008 Company Name - City , State Produced financial information for billing and reporting for Federal, State and County contracts. Performed general ledger reconciliation and prepare any correcting entries. Reconciliation of 35 bank accounts from multiple banking entities. Tracked and reconciled Long and Short Term Debt. Liaison to program management with respect to financial information, contract compliance and budgetary matters. Reviewed and monitored the preparation of audit schedules for any required Agency audits. Assisted the Director of Finance in developing budgets and with budgetary analysis. Improved, redesigned and re-engineered existing accounting systems. Coordinated conversion of new computer software and hardware. Member of the Internal Loan Committee providing review and approval of Micro Business Loans. Responsible for the daily operation and supervision of the A/P Department. Named Employee of the Month. Corporate Accountant August 1998 to October 2000 Company Name - City , State Developed and monitored operating and capital budgets. Managed and reviewed all functions regarding financial statement preparation. Provided analysis, produced reports and developed specialized reports for management. Managed, reviewed and approved A/P and A/R. Performed all general ledger reconciliation. Assisted H/R Director with P/R transactions and functions. Provided work direction and review to less experienced associates. Improved, redesigned and re-engineered existing accounting systems. Coordinated conversion of new computer software and hardware. Provided support and assistance to Corporate Controller. Named Employee of the Month. Resort Revenue Manager July 1991 to August 1998 Company Name - City , State Managed revenue department which audited 10 restaurants, Adult and Kids Ski Schools, 8 retail outlets, The Crested Butte Marriott Hotel (252 suites ), The Sheraton at Crested Butte (300 rooms) and various vacation rental properties. Responsible for hiring, training and disciplining up to 20 associates. Responsible for the security and accurate processing of large sums of currency and credit cards from multiple resort operations exceeding $250,000 daily. Ensured timely and accurate bank account reconciliation for various corporate entities between multiple banking organizations. Coordinated the transfer of funds among multiple bank accounts. Managed, reviewed and approved high volume of A/P and A/R transactions and inter-company allocations. Managed and reviewed all functions regarding financial statement preparation. Prepared audit work papers for corporate auditors. Provided support and assistance to Controller. Assisted with conversion of new computer software and hardware. Member of Wage Committee, Leadership Committee and the Software Design Committee. Received awards for Associate of the Week, Team of the Week, Team of the Month and Special Project of the Month. EQUIPMENT/SKILLS Computer Literate. Solid working knowledge of accounting/auditing principles and procedures. Education Accounting Associate Degree Barnes Business College Skills account reconciliation, Accounting, accounting systems, A/P, Agency, auditing, balance, banking, billing, budgets, budget, coaching, hardware, Computer Literate, contracts, Controller, conversion, Credit, direction, engineer, Finance, financial, financial statement preparation, preparation of financial statements, funds, general ledger, general ledger accounts, hiring, Leadership, Director, money, processes, program management, reporting, retail, Software Design, Supervision ",FINANCE " ENGINEERING MANAGER Career Overview A practiced, professional Test Manager with over 20 years of success managing test and validation of next-generation software / hardware technologies across multiple concurrent projects and releases. Delivered effectively to time and budget on a variety of complex, large-scale, multi-platform projects including: complex network framework, IoT (Internet of Things), telecommunication and hosted services, business process tools, automation frameworks. Managed, trained and mentored multi-disciplinary, geographically dispersed teams including, software development, test and validation, planning, QA, configuration management, agile scrum master and product owner. Qualifications Product, system and software testing across multiple OS platforms (Windows, Windows Store, Android, iOS, Arduino & Linux) over full product life cycle, including Agile, V-model and Waterfall development methods Managing multiple on-going projects with geographically dispersed teams, establishing and using sub-contract resources with on and off-shore models Developing clear test strategies, proven ability to translate functional, non-functional and use case requirements into test plan, scripts and automation with full traceability to requirements Leading continuous improvement of development, testing and organization processes Proficient MS Office, Visual Studio, Eclipse and C •Scrum master for multiple concurrent scrum teams. Facilitate and organize all scrum ceremonies including the daily stand-up, retrospectives, demos, release planning and backlog grooming meetings. Support the scrum team member to mitigate impediments, resolve conflict. Tool administration and usage including, Jira, Rally, Clear Quest, Quality Center, ProtexIP, Sub-version, GIT, RTC, Bugzilla, Quality Center, Jenkins, Gerrit and others Experience in testing software as a service (SaaS) applications Design performance and stress testing of peer-to-peer / device-to-device network application and cloud XMPP server Work Experience Company Name September 2011 to Current Engineering Manager City , State Managing and overseeing highly technical, multidisciplinary team of 15+ testers and developers, which were responsible for developing device to device and IoT automation framework, developing 10 different SDKs test tools across 5 different OS platforms (Windows, Windows store, Android, iOS and Linux) and simultaneously testing and validating multiple independent software products for Intel WPRD Wireless Software Services (WSS). Cultivate partnerships with globally cross companies and teams in managing on-time, successful product (including open source) releases. Establish and manage fully functional outsourced validation operation in Bangalore, India, leading to significant cost reduction and enabled follow-the-sun testing to reduce the product development cycle and freeing full time employees for higher-value work. Collaborate with executive management, product owner, sales and marking to provide validation and test estimated for feature or product release Formulate and implement software testing strategies for multiple concurrent projects Designed and supervised the development of cross OS platforms peer-to-peer/device-to- device test automation framework Designed and supervised the development of 10 different SDK test tools using C/C++, C#, Java, and Objective C Defined OIC/IoTivity compliance and certification test cases for open source community Chair bug weekly bug scrub review and prioritization Instrumental in reducing traditional project integration phases from a two weeks to one day by implementing continues integration (CI) automated build and test systems that enabled 100% build acceptance test automation. Instrumental in setting up Gerrit web based code review, as results the code quality has significantly improved and reduced regression test cycle by 50% Tool administration Rally, Clear quest, Jira and others Volunteered to be the scrum master for multiple scrum teams in additional to fulfilling my job responsibilities Managed and put process in place to ensure the off shore development center become seamless extension of our development team. Delivered incremental automated feature level testing on multiple projects across different OS platforms for wired and wireless technologies. Company Name July 2009 to September 2011 Director of Quality Assurance City , State Responsible for testing Qwarq transport agnostic wireless connectivity framework, the goal was to create new user experience leveraging multiple wireless technologies to make device-to-device connection easy. Developing clear test strategies, proven ability to translate functional, non-functional and use case requirements into test plan, scripts and automation with full traceability to requirements Establish the quality assurance department for the company Managed, hired and trained test engineers Planning all resources and schedule test activities within and cross companies Worked closely with development, and support to implement and promote quality policies and processes throughout the company Worked closely with multiple PC OEMs simultaneously to understand their quality criteria and ensure the product quality meet or exceed their quality requirements. Procure Hardware and software for test and development Instrumental in conducted usability tests. Company Name November 2006 to July 2009 Director of Quality Assurance City , State Establish the quality assurance department for the company Planed all resources and schedule test activities while working closely with clients Worked closely with development, support, marketing and sales directors to implement and promote quality policies and systems throughout the company Tested Ultra wide band (Wireless USB) PHY, MAC, drivers and applications for both windows and embedded platforms Tested Bluetopia Bluetooth stack and profiles on different PC and embedded OS platforms Testing WIFI (802.11a/b/g/N) application including standard, Intel and cisco security supplements Microsoft WHQL drivers certification for Stonestreet One Ultra wide band, and Bluetooth drivers Company Name May 2004 to November 2006 Quality Assurance Manager City , State Manage, mentored and train test engineers who were responsible for testing (SaaS) time and attendance Product Developed and worked with development team to implement quality process and procedures for the company to improve code quality and stability, as results reduce internal and customer reported defects by over 50% Manage defect tracking system Manage test case development and execution following Ceridian CUSP process Perform defect postmortem on all field reported defects and implement the necessary change to prevent future incidents Manage testing lab. Company Name August 2001 to February 2003 lead test Engineer City , State Create manual and automated test cases, setting up and maintaining test environment for the department, execute functional, regression, stress, and load testing. Company Name July 1995 to December 1999 Lead Test Engineer City , State Lead group of quality assurance engineers testing and validating ITU H26X standard based video codecs namely H263 Plus, H263, I263, H261, Indeo 5.x, Automatic Echo Cancellation (AEC) audio codec for Intel videophone. Scheduling regular bug scrubs sessions with the development team. During the bug scrubs assigning owners to the new defects, priorities defects to be included in future phase of development. Scheduling code inspection and design review to find the bug in early stage of software development cycle. Company Name Owner / President City , State Installed the requested software and tested the compatibility of the new multimedia software and hardware Test and debug multimedia products, such as sound cards, video recorders, video capture cards, CD-ROMs and others Developed functional tests for stress, volume and continuity testing of software and hardware Configured system with various peripheral (scanners, printers, video digitizers) Reproducing bugs the were found during the test and compile all results Write reports and results that were found during the tests. Education and Training Webster University 2004 Master of Science : Computer Resource Information Management City , State Kabul University 1992 Bachelor of Science : Computer Science Skills audio, automation, C, C++, CD-ROMs, Ceridian, cisco, Hardware, cost reduction, clients, drivers, executive management, Functional, inspection, Intel, Java, Linux, MAC, Managing, marketing and sales, C#, Windows, Windows XP, multimedia, Objective C, OS, policies, printers, processes, product development, quality, quality assurance, quest, sales, scanners, Scheduling, scrum, scripts, software development, software testing, sound cards, sun, test tools, USB, validation, video, Vista ",ENGINEERING " CUSTOMER SERVICE REP 1 LEAD QUALITY ASSURANCE COACH ACCOUNT RELATIONSHIP SPECIALIST ONLINE BANKING Summary I am a career oriented individual who wishes to further my knowledge of my company, position, any cross training possibilities, and training to progress in the company. I am a hard working ethical leader that leads by example and is never afraid to ask for clarity if I do not fully understand something.  Dynamic banking professional adept at directing complex projects and leading high performance teams to complete key financial initiatives. Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals. Skilled Sales Associate with 5-year track record of success. Maintain professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success. Accomplishments I was acknowledged after the first 6 months by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition. During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members. Experience Customer Service Rep 1 Lead, Quality Assurance Coach, Account Relationship Specialist, Online Banking Rep II June 2010 to Current Company Name I started out as a Customer Service Rep 3 and worked my way to a rep 2, and then a Rep 1 before we changed the Rep system to a 1234. When doing this we answered customer calls in regards to account balances, transaction review, disputes, wire transfers, statement request, Online banking issues, Western Unions, ETC. I went to a position in QCD for approximately 3 months. Where we revamped QA and turned it into QCD Quality Coaching and Development. We each had our own teams that were made of multiple Supervisors and their employees. Reviewed calls for performance and compliance to procedures. Met with each person on my team monthly and reviewed and coached the agents on calls and met with each Supervisor on each of their employees. After a short leave of absence I came back and started as a rep 3 and moved to a rep 4 and then to a Lead position. Where I had to answer Lead and Supervisor calls, as well as manage the floor for my Supervisor. I then moved to the Outbound team where I was there in the beginning of the team development. This was a Pilot program that exceeded the expectations and was opened as a division after the first 3 months instead of the 6 month allocated for development. We started the division and created the procedures, as we went along. This was a Sales position in which we contacted customers with new accounts to ensure they are welcomed to the family, as well as to fulfill their individual financial needs. After the first 6 months I was acknowledged by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition. During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members. I continued to Lead the team in sales for the first implementation of new hires and stayed a top performer until I left the department. I then went to the Online Team as a Rep II. I currently provide a first line of support for the Online manager. I monitor the floor to maintain order and answer any questions if I am the designated Rep II for the day. Run credit cards for account funding, assist in account openings if needed, communicate effectively with the agents on the floor and any other interdepartmental interactions, review and log all mailings outgoing, send account denials, review and log the incoming documents, assist with tasks should they get behind, handle and log Supervisor chats, assist occasionally in training of employees. I have assisted in completing QA for account opening procedures. Front Desk/ Fitness Advisor/ General Manager/ Operations Manager/ Regional Sales Manager January 2007 to June 2010 Company Name I started as a Front desk staff at $6.00 an /hr for the first week. I was then moved to a Fitness Advisor which is front line sales. I worked this job for approximately 2 months before I was promoted to Sales Manager. After weekly Sales meeting in which I provided the agenda for approximately 3 months. I was then moved to another club and asked to work managing them both. Working between 60 and 80 hours a week. I worked corporate deals with Armed Forces Bank (my current employer), KU for student gym access, Armed Forces Insurance, USD 453, USD 207, Douglas County Municipality, Leavenworth Municipality. Assisted in training Sales, and Operational Staff. Created Spreadsheets for scheduling, inventory, training, and corporate meetings. Worked in the Circle of Influence to maintain corporate partnerships, and well as networking for new corporate partnerships in the community. Built client relationships by acting as the liaison between the customer service and sales teams. Consistently exceeded monthly sales quotas by more than 25% by pursuing leads and expanding the prospect list. Exceeded team sales goals by 25% in , generating $168,000 monthly in residual revenue over the course of my 3 years and 6 months. Created sales contacts with on- and off-premise accounts. Acquired $7.86 million in sales revenue in 36 months. The clubs sold for $27.8 million a piece 3 months after I left with a total of 6 clubs. Developed competitive comparison tables of Fitness Memberships, Personal Training pricing, fees, ratings, category and product performance to use for account sales calls. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Spearheaded expansion and development initiatives in Leavenworth, Lawrence, and Topeka locations. Led sales forecasting, market trend evaluation and segment strategies. Presented innovative digital media marketing presentations to executive decision makers. December 2002 to December 2006 Company Name I was a basic cannon crew member, and moved through the many jobs in thecrew. I was the RTO Radio Transmission Operator, Gunner, Loader, and Advance Party. I moved through the ranks and reached Sergant in 2 yrs and 3 months. I was trained as a Combat Life Saver, Eagle First Responder (Medical Courses), As well as Air Assault Certified. I completed one tour of Iraq during Iraqui Freedom in which I turned 18 yrs old in IRAQ. Education Certificate : Professional Sales , 2008 Professional Sales 1 － City , State Certificate : Business Administration , 2013 San Joaquin Valley Community College － City , State Skills Armed Forces, Banking,Quality Coaching, competitive, credit, Customer Service, financial, goal setting, inventory, team development, managing, market trend, marketing, meetings, networking, presentations, pricing, QA, Radio, reporting, Sales, sales forecasting, Sales Manager, scheduling, Spreadsheets, Supervisor ",BANKING " VOLUNTEER FRONT DESK RECEPTIONIST,CANTEEN WORKER Career Overview I am a highly enthusiastic,self motivated, skilled and hardworking customer service oriented professional, seeking a position as a costumer service representative in your company in order to contribute my organization, problem solving and strong communication skills to ensure customer satisfaction. Core Strengths Strong interpersonal skills Seasoned in conflict resolution Creative problem solver Courteous demeanor Energetic work attitude Telecommunication skills Typing skills (35 words) multiple phone handling Computer skills,Word Perfect POS Familiar with social sites,Twitter,Apps Consistently generated additional revenue through skilled sales techniques. Worked as Museum Attendant,Greeted large crowds of patrons upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. proficiency in Excel, Microsoft Software. Volunteered for Red Cross Hurricane Katrina Relief in Baton Rouge,Louisiana,2005 Who's Who Student Excellence, Baltimore City Community College,2004 VIP Math Tutoring program for . Baton Rouge Public Schools, 2008. Work Experience Volunteer Front Desk Receptionist,Canteen worker Mar 2014 to Nov 2014 Company Name - City , State Greet visitors and register all blood donors upon entry of building Answer calls and inquiry of blood drive and provide directions information blood donating areas Check ID of all non donor visitors, monitor security footage. Assisted in Canteen work by greeting donors after donating blood,engage them in conversation,monitor for dizziness,fainting,and weakness after donating blood. Maintained up-to-date knowledge of Red Cross donation policies,rules and regulation when registering new donors Musician and Choir Director Apr 2013 to Sep 2014 Company Name - City , State Direct the choir in the manner of compliments and support the worship agenda for the congregation. Select appropriate music for Sunday Morning and special religious service that may be called by the Pastor. Schedule weekly rehearsal for choir in preparation for church performance. Attend monthly meetings with board members to maximize church and choir membership Contact. Supervisor: Y Supervisor's Name: Evie and Dedra Mathews, Supervisor's Phone: 225-344-8930). Volunteer Security and Museum Greeter Jan 2010 to Jul 2012 Company Name - City , State Provide a visual security presence in the galleries of artifact collections and the special exhibit. Make hourly rounds to ensure the safety and preservation of the art and artifacts. Monitor entrance of visiting patrons while recording hourly activities in a daily log sheet.. Ensure secure conditions are maintained so as to prevent theft/or damage to art objects. Other duties are to greet visitors, answer questions and provide information and directions to the different areas of the museum. Assist in set up of special events Volunteer supervisor, Barbara Moir. Cotton Breeding Lab Technician Sep 2006 to Aug 2007 Company Name - City , State Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. cotton fiber to repeat the process of treating the seeds. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Dr J Myers, Supervisor's Phone: 225-578-2110). Organists Assistant Choir Leader Jan 2005 to Jan 2007 Company Name - City , State Assist the main choir director in leading worship music for Sunday services and special services. Substitute as director for adult and children choir Provide musical accompaniment for choir and congregation. Conduct choral weekly rehearsals to perform during services. Collaborate with director to organize and select music for Sundays. Or special performances, such as Easter and Communion. Provide church office personnel with appropriate information to include in church bulletin, Contact Supervisor: Yes, Supervisor's Name: Roosevelt Pryor, Supervisor's Phone: 225-343-0065). Student Anatomy & Physiology Laboratory Technician Dec 2003 to Jun 2004 Company Name - City , State Process and prepare animal tissue sample for student lab Worked as a team member performing cashier duties, product assistance and cleaning. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Accurately logged all daily shipping and receiving orders. samples from animals for class examinations, and laboratory courses Perform routine laboratory tests using written standard testing procedure. Responsible for routine quality control procedures such as recording temperatures of refrigerators, freezers that stores animal specimens Clean up after each lab session by washing, and if necessary, sterilizing tools, equipment, and supplies. Maintaining safety in laboratory area, equipment, supplies, and materials. Student Chemistry Lab. Technician Oct 2002 to Dec 2003 Company Name - City , State Took special orders by professor to meet the inventory of supplies Set up and prepare class demonstrations and experiments. Maintain Inventories, order and receive stocks materials, supplies, and equipment for the classes laboratory use. Prepare and dispense solutions and chemical materials used for lab classes which include reagents, chemicals, bases, acids and, buffers. Prepare unknowns for students to analyze. Issues and maintains records on materials loaned to students, instructors, and other departments; issues and maintains records on lockers Supervisor's Name: Prof. Dr.Fikire, Supervisor's Phone: (410)462-6842). Academic Student Academic Advisor Sep 2001 to Aug 2003 Company Name - City , State Interacted with Class instructors to schedule special exams for students Advise students regarding information, and academic requirements of a specific course program or major. Assist students in evaluating academic abilities, setting career goals. Prepare advising materials such as student information, and re. Light clerical, filing, and entering student data information. Contact Supervisor: Yes, Supervisor's Name: Joanna Bagg, Supervisor's Phone: (410)462-6024. Casino Shift Security Apr 1997 to Dec 1999 Company Name - City , State Attended local, regional and national trade shows for product development training as defined by the company Greet visitors, monitor and guard against illegal activities, theft and vandalism escort gambling hall money during transport from Gaming pit to scheduled destination. Follow the guidelines to effectively perform functions of the job. Respond to emergencies as needed by notifying local police and supervisor. Record security log on daily activities, coverage of assigned area as well as parking. Answer incoming calls,direct caller to appropriate persons Temporary Security Gallery Attendant Apr 1993 to Sep 1993 Company Name - City , State Patrol assigned galleries at the beginning and end of shift to maintain for complete inspection of the artifacts, collection on premises. Report to supervisors of any suspicious activities or medical emergencies. Greet Patrons and provide general information to visitors about the museum, such as operating hours, special events and exhibits,as well public facilities. Ensure visitors safe and pleasant experience. Check exhibits and displays and report if they are any displacement or damage. Worked also as a team member performing cashier duties, product assistance and cleaning. Front Desk Security Mar 1989 to Jun 1991 Company Name - City , State Front Desk Security Greet visitors,check ID,have visitors sign in,issue temporary visitor passes and valid parking passes. Monitoring entrance and, checking visitors, and employee's identification, inspect packages as well as sign for deliveries Watch for and report irregularities such as fire hazards, leaking pipes and if any Security doors are unlocked. Patrol areas periodically, examine windows, doors and gates to determine if area is secure Follow guidelines and appropriate procedures as specified in Security Handbook. Educational Background Bachelor's Degree , History International Studies 2008 Louisiana State University - City , State , US GPA: GPA: 3.0 12 Semester Hours History International Studies GPA: 3.0 Analytical Mathematic course that focus on Analyzing differentiation, integration and analytical functions. Relevant for analyzing and problem solving for Laboratory work. Geology Science and Lab course on Metric systems, Earth interiors, crustal Formations, Earthquake, and Volcanoes. Associate Degree , General Studies 2004 Baltimore City Community College - City , State , US GPA: GPA: 3.2 12 Semester Hours General Studies GPA: 3.2 Relevant Coursework, License and Certifications: Organic Chemistry Course and Chemistry Laboratory Statistical Mathematics and Algebra. Personal Interests Skills Customer service, art, clerical, doors, special events, filing, focus, French, L, machinery, director, materials, Mathematics, money, office, windows, personnel, problem solving, quality control, Read, recording, research, safety, cash handling Activities Art, painting,Illustration Composing and playing music; Piano Volunteer community events mentoring and tutoring math to Elementary school students Interior designing,study architecture,historic homes ",AGRICULTURE " ADJUSTER Experience Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Work History Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Education High School Diploma John F. Kennedy High School Summary Insurance Claims Adjuster with 12 year background in the auto and homeowners insurance industry. Looking to build a long term career with a dynamic company that allows opportunity for career growth. Designated Home State All-Lines Adjuster's License Team- Orientated candidate who is able to provide assistance where needed to complete tasks. Communicate effectively with the ability to adjust to the audience as necessary. Licensed property and casualty adjuster with multiple licenses for several states. Highlights Benefits Excellent customer service Customer service Insurance IQ Mentoring Personnel Police Settlements Phone Valuation Written Negotiation skills Time management Data analysis Personable Skills Benefits, excellent customer service, customer service, insurance, IQ, mentoring, personnel, police, settlements, phone, valuation, written ",AUTOMOBILE " DIGITAL MARKETING MANAGER Core Qualifications Window XP, Vista, 7. Program languages: Lisp, HTML, SQL, Macros (VBA). Software Products/Tools: Microsoft Word, Excel (Pivot table, Vlookup, etc.), Access, PowerPoint, Sharepoint, Salesforce, Google Analytics, IBM Coremetrics and Microstrategy, Infoview, Basecamp, Youtube and Facebook Analytics, Sitespect, SEO (working knowledge). Others: Statistic, Behavioral Psychology. Experience Digital Marketing Manager 08/2012 to 01/2016 Company Name City , State Grew the combined SEM, display, retargeting and affiliate marketing channel by 15% in membership this past year. Hence an increase of $20 million in life time value. Launched acquisition and brand awareness marketing campaigns with marketing partners Affiliate, Retargeting, SEM Adwords, Facebook, etc.) that were segmented by market. Optimized campaigns across different channels by changing/adding keywords, creative, ad grouping, dna/cities, ad copies, bids, landing pages, etc. to lower CPA and increase ROI. Collaborated with pricing and creative team and marketing partners to create/replace creative that reflect marketing strategies. Worked with marketing partners to understand & compete with competitors' marketing strategies. Maintained budgets and negotiated prices/bonuses with new/existing marketing partners. Exported data from different marketing partners system. Used advance Excel to dissect data and create dashboards to highlight marketing campaigns (CPA, CPC, CPM). Used PowerPoint to present KPI, ROI and recommendations to internal teams, executives and marketing partners. Managed an associate to maintain and optimize campaigns across different channels. Created A/B and multivariate tests with Sitespect to find landing page/channel/messaging that generate the highest conversion rate. Consequently increase conversion rate by 10%. Analyzed web & marketing performance metrics such as CTR, Conversion Rate, purchase funnel conversion rate, LTV, etc. with IBM Coremetric and Google Analytics. Affiliate Marketing Manager 04/2009 to 07/2012 Company Name City , State Managed and monitored daily affiliate performance. Also optimized campaigns often by changing creative, landing pages, offers, etc. As a result generated 10% increase in revenue. Negotiated with affiliate networks for optimal cost: base on CPC, CPM, CPA. Used SiteCatalyst, Omniture to generate daily and weekly reporting & analysis to internal team and external partners. Researched and built partnerships with new affiliates with high levels of relevant traffic. Worked with creative team to design creative that is relevant to current events and seasons. Managed A/B and multivariate tests to find the highest converting landing pages. Analyzed historic performance with advance Microsoft Excel (Pivot table and Vlookup) Developed new business models such as up selling, redesigning creative and pop ups. Collaborated with technical teams to resolve reporting, creative or application issues. Business Intelligent Analyst 07/2006 to 04/2009 Company Name City , State Worked with multiple teams to increase call by 18% and revenue by 10% in past years. Used SQL to mine data from multiple databases and tables. Also gathered data from Salesforce. Built ad hoc report with Business Object - Infoview to highlight metrics: impressions, searches, clicks, CTR, revenue, etc. Created a dashboard that collects raw data live without the delay of applying business rules Designed A/B testing to highlight the effects of product enhancements or replacements. Analyzed the results of A/B testing with advance Excel (Pivot table, Vlookup, etc) and present KPI and forecast to team members and management in PowerPoint. Identified enhancements in existing online products to increase search relevancy and customer experience, as result increase in click through rate (CTR) & more revenue. Loan Processor/Analyst 07/2004 to 06/2006 Company Name City , State Validated and verified loan application information. Compared application information to Database. Analyzed supporting documentation on Automated Underwriting System. Reviewed loan application package for completeness and accuracy. Reconciled application information against system input, comparing individual data. Calculated and analyzed debt to income ratio (i.e. employment, tax returns, etc.). Also funds to close (i.e. verification of deposits, gift money, etc). Coordinated rigorously with customers, boarding, processing, underwriting, closing, appraisal and escrow teams to close loans. Education Bachelor : Cognitive Science Computational Modeling May 2004 University of California City Cognitive Science Computational Modeling Skills ad, budgets, closing, Conversion, CPA, databases, Database, dna, documentation, funds, Google Analytics, HTML, IBM, Lisp, Macros, marketing strategies, marketing, market, messaging, Access, Microsoft Excel, Excel, money, PowerPoint, Sharepoint, Window, Microsoft Word, Microstrategy, networks, Operating systems, page, Pivot table, pricing, Psychology, reporting, selling, SQL, tables, tax returns, Underwriting, Vista, VBA ",DIGITAL-MEDIA " SALES ASSOCIATE/CASHIER Summary Nine years of experience providing customer support ·Managed a high-volume workload within a deadline-driven environment · Pleasant and professional demeanor · Once well with little to no supervision · Excels in a busy environment, customer service, inventory and taking responsibility of assigned work. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. ​ Key Skills Verbal Communication Initiative Flexibility Experience 01/2016 to Current Sales Associate/Cashier Company Name － City , State Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. ​ Trained all new sales employees on effective techniques. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses. 07/2012 to 01/2013 Company Name － City , State I make and answer phone call regarding clients billing issues I greet greet clients to the gym and answer any and all question they may have. 11/2009 to 01/2016 Sales Associate Company Name － City , State Maintain a neat and clean stock room. Trusted to handle monetary transactions, cashier. Perform opening and closing procedures. Follow through with customer questions, concerns, and escalated issues when needed to management in regard to customers complaints. Determine customer's needs and help customer's make smart choices. Perform product sales and customer service by suggesting additional add-ons or features that the customer was not aware of Skills used. Outstanding customer service. Offered solutions to customer problems. Legendary customer service. Always punctual(Never Called Out). Company Name － City , State Education and Training 2010 Business and Computer science Norwalk Community College － City , State Skills billing, cashier, closing, clients, customer service, features, neat, ons, sales, phone Additional Information AWARDS Victoria's Secret August 2014 Employee of the month Victoria Secret August 2015 Employee of the month Activities and Honors Victoria's Secret Employee for the month August 2015 ",FITNESS " UNIT PUBLICIST Summary To utilize and further develop the skills acquired through significant work experience in the fields of public relations, marketing, advertising, fashion and event planning. [Willing to travel] Skill Highlights Media relations Special events planning Public relations expert Project management Promotional campaigns Enthusiastic and dedicated team player Problem solving Exceptional writer Organized and efficient Deadline-driven Experience 12/2010 to 05/2015 Unit Publicist Company Name － City , State Secured coverage by both broadcast and print media outlets. Coordinated press tours on film set, and planned red carpet screening with FOX2 Detroit. 11/2014 to 01/2015 Freelance Publicist, Manager New Business Development Company Name － City , State Wrote press releases and conducted media outreach, and collaborated on internal marketing materials. Strategized new business opportunities, and established communication with potential new clients. Counseled on film industry and public relations procedures. 05/2014 to 06/2014 Freelance Social Media Marketing Manager Company Name － City , State Developed social media strategies and content calendars for all client accounts. Managed social media sites and posted content daily across social media platforms. Surveyed the Internet for brand related topics of conversation, engaged in dialogue and tracked customer issues. Analyzed current social media metrics and engagement. 04/2013 to 06/2013 Freelancer Company Name － City , State Conducted media outreach for several client initiatives, monitored for media coverage and executed research. Produced social media posts on behalf of clients via Pinterest, Facebook, Twitter, etc. Drafted press releases and proofread previously written releases. 01/2012 to 04/2012 Production Assistant/Volunteer Company Name － City , State Created social media and marketing campaigns for Michigan F.A.S.H. Fest. Wrote press releases, compiled media lists and comprehensive targeted databases. Reviewed Michigan F.A.S.H. Fest website for accuracy, troubleshot computer, network and communication issues. Attended and documented numerous client meetings, set up and staffed several promotional events. 10/2009 to 10/2011 Office Manager Company Name － City , State Employed marketing and public relations campaigns; coordinated speaking engagements; cultivated social media presence; developed company website and, successfully executed a Search Engine Optimization (SEO) platform. Managed staff, handled all financial components of business, oversaw day-to-day business operations, built and maintained patient relationships. 12/2010 to 07/2011 Costume Designer Company Name － City , State Developed wardrobes, footwear, accessories and other materials. Supervised costume fittings with cast members and made alterations. Studied script and story lines to conceptualize appropriate costume styles. Ensured design concepts provided by the director and producer were achieved. 08/2008 to 10/2008 Assistant Style Writer/Event Producer/Stylist Company Name － City , State Photographed and reviewed designers' Spring/Summer 2009 collections at Mercedes-Benz New York Fashion Week as Assistant Style Writer for the Michigan Chronicle - published in The Michigan FrontPage, September 19, 2008. Co-produced AKA fashion show, staffed, managed backstage area during show (i.e. models, clothing, accessories, etc.) and acted as co-stylist. Attended Detroit Fireball 2008 and fashion designers' new line launches as a media representative for Fuzion Magazine and other outlets to review, photograph collections and interview designers. 02/2008 to 06/2008 Associate Company Name － City , State Participated on Pepperdine University, Downtown Center Business Improvement Development (DCBID), Experian, Accenture, DeBeers and Los Angeles Urban League accounts. Wrote byline pieces and submitted to top-tier publications (i.e. Los Angeles Times, Los Angeles Business Journal and Orange County Register). Participated on new business pitch and developed RFPs for several other new business opportunities. Assessed media opportunities for Pepperdine University and created editorial calendar for remaining 2008 calendar year. Attended several events and functions with the client and on their behalf. Conducted media outreach, and secured 5 media placements. Composed press releases, media alerts, as well as other pitching materials. Attended weekly client meetings, compiled weekly PR reports and distributed to client and internal team. 02/2007 to 12/2007 Account Coordinator Company Name － City , State Participated on Hyundai Motor America, Hyundai Hope on Wheels, and BMW Group DesignworksUSA accounts. Secured 12 media placements, generated media lists and conducted media outreach for various projects. Conducted new dealership announcements, wrote press releases, media alerts, pitch emails and other media relations materials. Assisted in planning, logistics, execution and staffed both spring and fall Hyundai Communication Summits. Managed Hope on Wheels scholarship events, coordinated ceremonial checks for Hyundai Hope on Wheels 2007 Tour. Prepared various awards entry binders for PRSA PRISM, 2007 Ketchum Kudos and PR Week awards. Implemented catalog system for print and broadcast media clips. Executed daily and weekly media monitoring and compiled media coverage reports. Formulated weekly PR Coordinator Reports and bi-monthly Status Sheets. Generated monthly Activity Reports and Budget Status Reports for all Hyundai and Hyundai Hope on Wheels billing. Produced monthly PR outlooks and media opportunities for BMW Group DesignworksUSA. Attended Hyundai's Product Immersion Day. 08/2006 to 02/2007 Intern Company Name － City , State Interacted directly with clients on a daily basis. Wrote press releases, pitch emails, composed numerous result trackers and pitched to National and Local media. Participated on VIVA Paper Towels, WhiteWave Foods, Horizon Organic, Silk Soymilk, ConAgra, DAVID Sunflower Seeds, Orville Redenbacher, Hebrew National, Healthy Choice, Best Buy-Geek Squad, Scott Flushability-Halftime Flush, Jim Beam, Sauza and Roto-Rooter accounts. Formulated daily monitoring reports, as well as compiled weekly monitoring summaries. Generated media lists, organized Quick View reports for various client projects, prepared E-kits and PR Newswires. Facilitated holiday event for Geek Squad, planned and executed event for DAVID ""Good Seed"" Award Grand Prize winner. Organized long-lead monitoring assignments and outlines. Coordinated sizzle reel for VIVA Towels. Assisted on a new business pitch, and worked closely with senior level staff. 12/2005 to 04/2006 Intern Company Name － City , State Supported planning and execution of the Frigidaire ""Glacier Lounge"" at Sundance Film Festival. Sorted and maintained celebrity donated clothing from Frigidaire ""Glacier Lounge"" event in partnership with Clothes Off Our Back. Participated on Frigidaire, Kraft's Good Seasons, Milk Web, Planter's Peanuts, and Wine Market Council accounts. Pitched to National and Local media publications and to B-rolls, and secured 28 media placements for high profile accounts. Interfaced directly with vendors on signage development, and numerous other projects. Prepared detailed editor bios for use in subsequent pitches. Executed extensive research and detailed planning for new business development. Developed and successfully executed, complex sponsorship opportunity for Kraft Singles. Staffed Frigidaire/Electrolux booth at Kitchen and Bath Industry Show (KBIS), and assisted at corporate events. 09/2005 to 12/2005 Marketing Coordinator Company Name － City , State Developed a redesign strategy for Lori's website, photographed store inventory and wrote copy for website. Assisted customers with purchases of shoes and accessories, and maintained relationships with customers. Managed in-store promotions to generate traffic. 07/2004 to 09/2005 Sales Associate Company Name － City , State Assisted customers with purchases of shoes and accessories, closed 97% of initiated sales and maintained relationships. Collaborated with owner on marketing and inventory strategy. 05/2004 to 08/2004 Intern Company Name － City , State Devised and successfully established working budgets and timeline for video and still photography shoots. Managed the coordination and purchasing of stock photography for print ads. Promoted to account lead on multiple direct mail pieces. Maintained and updated status reports, and attended weekly internal team and client meetings. Reviewed advertising materials for accuracy and completeness of work. Education May 2005 Bachelor's Degree : Public Relations, Marketing and Advertising University of Michigan － City , State Awards 2007 Ketchum Silver Kudos Award Hyundai ""Veracruz Launch"" 2007 PRSA PRISM Award ""Hyundai Sonata/'Regis and Kelly' Trivia A Go-Go Promotion"" 2007 PRSA PRISM Award ""Hyundai Elantra - Mash and Seek"" 2007 PRSA PRISM Awards of Excellence ""Hyundai Launches Genesis of a New Brand Identity"" Headliner Award, Ketchum Passion and Precision Award, Ketchum Michigan Merit Scholar Received multiple Weber Shandwick - Intern of the Week Awards Recognition of Excellence Award for work on Frigidaire's Sundance Film Festival Event Computer Skills Microsoft Word, Excel, Access, PowerPoint, Outlook, Works, OneNote, Publisher, Entourage, Sprout Social, HootSuite, Canvas, Tweet Deck, Factiva, Lexis-Nexis, Bacon's MediaSource, Adobe Photoshop, Illustrator, InDesign, Acrobat, MAC Software/Programs, Final Draft 7, SAP, PR Trak and Roxio. ",PUBLIC-RELATIONS " YOGA INSTRUCTOR Professional Profile Enthusiastic and motivated individual with experience in development and integration of wellness programs for adults. Topics of expertise include exercise prescription and instruction, stress reduction, and nutrition education. Desires a role to develop, implement, and facilitate health and wellness programs in a worksite environment. Relevant Experience Fitness and Exercise Professional: Registered Yoga Teacher focused on adults looking to improve health. Group Fitness Instructor since1999 with focus on improved movement. Personal Trainer for 2 years, with emphasis on functional movements for lifestyle and weight loss. Program development and delivery for corporate wellness fitness classes. Nutrition Educator: Designed and implemented nutrition education seminars for adults. Led grocery store tours for education on healthy shopping choices. Taught basic nutrient fundamentals, including how to read a food label. Developed 8 week challenge with focus on weight loss and wellness. College Nutrition Adjunct Teacher for 2 years. Wellness Coach:  Co-Coordinator for community 8 week weight loss program conducted 3-4 times per year  Coached individuals as they create healthy behavior changes. Provided guidance for clients in the development of and following through with health and wellness goals and objectives. Communicated with clients face-to-face, through email, and telephone to provide guidance and motivation.  ​ Outdoor Adventure Group Coordinator and Chair: Responsible for promoting and leading monthly group outdoor activities such as hiking, paddle boarding, and biking. Work Experience Yoga Instructor January 2015 to Current Company Name － City , State Teaching yoga classes for adults with emphasis on functional fitness for lifestyle. Established format which includes strength, balance, flexibility, range of motion, and stress reduction. Program Co-coordinator and Coach; Fitness Instructor (Independent) April 2011 to August 2014 Company Name － City , State Co-Coordinated and Coached for ""Building Better Bodeez"" weight loss/wellness program (BBB). Developed, promoted, and implemented ""Nutrition Challenge"" program. Created the Nutrition Connection Office. Collaborated with community health and fitness professionals in developing events for community. Performed and evaluated fitness assessments and body composition measurements. Taught weekly fitness classes (Zumba, Spinning, Yoga, Strength/Toning, Aqua Fitness) Collaborated with team of coaches and instructors to provide current and science based fitness and nutrition information for clients Led senior specific fitness and nutrition meetings and events ""Bodeez Boomers Club"" Developed and chaired outdoor adventure group. Nutrition and Anatomy Adjunct Instructor June 2009 to April 2011 Company Name － City , State Designed and implemented weekly lesson plans for 25-55 students per session. Tailored educational curriculum to students with a range of learning styles, disabilities, strengths, and weaknesses. Developed, administered and corrected tests and quizzes in a timely manner. Produced and maintained syllabus, lessons, and grades utilizing web-based learning management. Attended quarterly education meetings for faculty. Group Fitness Instructor/ Personal Trainer October 1999 to April 2010 Company Name － City , State Teach weekly group fitness classes, which included Spinning, Yoga, and Zumba. Perform assessments and personal train new members to use equipment. Spa Manager and Skin Care Specialist October 1999 to August 2000 Company Name － City , State Education Certificate : Wellness Coach , 2015 Wellcoaches School of Coaching Master of Science : Exercise Science and Health Promotion , 2011 California University of Pennsylvania － City , State , USA Bachelor of Science : Nutrition , 2007 Indiana University of Pennsylvania － City , State , USA Certifications Registered Yoga Teacher (RYT200), certified by Yoga Alliance Exercise Is Medicine (EIM), credential by the American College of Sports Medicine (ACSM) Fitness Instructor (ACE), certified by American Council on Exercise Aquatic Fitness Professional (AEA), certified by Aquatic Exercise Association ​CPR/AED/First Aid, certified by American Red Cross Life Guard, certified by American Red Cross Publications Nutrition Consultant/Contributor, Zumba Lovers Cookbook for Ashley Pound Creative, LLC. Contributed advice and research on healthy ingredients and substitutions for fitness- and weight-conscious readers (2012-2013). Peer Reviewer, Pinnacle Training & Consulting Systems ""Synergy of Human Movement"" course for health and fitness professionals (www.pinnacle-tcs.com) (2012-2013).   Contributing Writer of wellness-related articles for the ""Laurel Mountain Post"", a monthly community publication. Skills Program development and implementation Experienced in research, as it relates to evidence based healthcare practice Excellent written and verbal communication skills Proficient in MS Word, Excel, Power Point, and Outlook Problem solving and analytical skills ",FITNESS " INDUSTRIAL ENGINEERING INTERN Profile Outstanding productivity as high potential project supervisor and design engineer. Solid analytic and communication skills to resolve complex problems quickly and efficiently. Dynamic team leader with front-line experience in motivating team workers towards achieving specific goals. Hands-on experience in data analysis, discrete event simulations, manufacturing processes, process improvement, machine shop practices, welding and fabrication, and quality control. Exceptional project management skills utilizing customer commitment, team work, communication, planning and organization to achieve excellence. Skills C#, ASP.NET, Visual Basic, Ms Visual Studio, Ms Office Suite (Word, Excel, Project, PowerPoint, Access, Outlook, Visio), Simulations using Witness13 and SIMIO, ERP-SAP, SAS-STAT, AutoCAD Accomplishments Liaised with [group] to modify and improve overall product performance. Eliminated machine defects through recommendation of machine adjustments. Prepared plans and layouts for equipment or system arrangements and space allocation. Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with industry standards. Met with customers to help design custom entertainment centers, china cabinets, mantels and kitchen cabinets for residential homes. Supervised and directed over 25 employees on electronics designs that resulted in production yield improvement which later translated into $200K in company revenue. Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Created presentation materials for sales, customer relations and management purposes. Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. Saved 14% on supply costs by working closely with suppliers to ensure components met department quality standards. Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Professional Experience Industrial Engineering Intern 08/2014 to 12/2014 Company Name City , State Successfully re-designed and re-developed existing company labor system application using Visual Basic 6 that resulted in additional functions that aid labor hours update and easy computation of staff payroll. Performed on-site data collection, applied statistical techniques to process and analyze collected data and developed statistical distributions that are applied to simulation models. Assisted in creating and developing customized model, animations, and discrete event simulations and analysis using SIMIO for Salt Lake City Airline project. Industrial Engineer 01/2011 to 01/2013 Company Name Successfully redesigned equipment layout and process flow that reduced cycle time 13% and increased throughput using employee feedback process design, visual management, 5S technique and cell technology. Assisted in capital budgeting/return on investment (ROI) analysis and ensured program expenses are charged correctly and, researched and provided reasons for any discrepancies. Performed ergonomics assessments and made improvements on manufacturing methods to maintain a safe, less stress and productive work environment. Trained and guided technicians in lean and continuous process improvement methodologies including Kaizen, 5S, standardized work, line balancing and value stream mapping in woodwork operations. Industrial Engineer 01/2007 to 12/2010 Company Name Successfully revamped workstation layout, implemented ergonomic philosophy and 5S methodologies in equipment placing and material handling to ensure stress minimization and safety. This resulted in 24% reduced cycle time and 45% increased productivity. Developed, executed and managed capital project plans related to new/existing manufacturing processes. Conducted research and development investigations to develop and test new manufacturing equipment, processes and methods. Successfully carried out new equipment/facility layout design and analysis ahead of schedule saving company $272,655.00 (N49.07M). Improved work methods and maintained time standards using Methods Time Measurement (MTM), stopwatch time studies and work sampling studies including standardized work. Implemented process control plans by reducing non-value added activities within cell. This led to 62% reduction in overall lead time. Assisted with design of manufacturing systems, tools and fixtures per specifications resulting in 40% reduction in material loss and 90% reduction in ergonomic related operator injuries. Improved existing manufacturing procedures and developed new procedures for possible application to current production problems using DMAIC, value stream mapping. Verified production operations and product quality with design specifications, established procedures and customer's requirements. Performed monthly lean assessment and audits to ensure compliance. Designed, implemented and documented standard work instructions (SWIs) and standard operating procedures (SOPs) for employees about updated engineered standards. Participated and supported company initiatives such as new product development, lean manufacturing and continuous process improvement. Performed machine shop operations using manual and CNC lathe machines, boring machine, and grinders. Manufacturing Quality Engineer 01/2005 to 12/2006 Company Name City Performed inspections, checks, tests, and sampling procedures of incoming materials, sub assemblies or finished company products according to standards and specifications, and documentation of results in NCR and QC reports. Reduced quality issues by 25% during FY05 for critical machine components by developing root cause analysis and implementing corrective/preventive actions (CAPA). Conducted and documented process, environmental and quality control system audits and creation of audit finding reports using written procedures, ISO 90001 and ISO 14001 as audit standards. Education and Training Master of Science : Industrial and Manufacturing Engineering December 2014 University of Texas Arlington City , State GPA: GPA: 4.00 GPA: 3.92 Industrial and Manufacturing Engineering GPA: 4.00 GPA: 3.92 Bachelor of Engineering : Materials and Metallurgical Engineering June 2004 Federal University of Technology State Materials and Metallurgical Engineering CERTIFICATION PMI, Certified Project Management Professional (PMP) July 2013 Certifications Lean Manufacturing Techniques, Six Sigma Methodology, Statistical Process Control, Earned Value Management Analysis, Continuous Improvement Techniques, Cost Estimation and Project Feasibility Analysis, Inventory Control, Supply Chain and Logistics Management, Time and Motion Studies, Safety Engineering (FTA, FMEA), Product Development and Design. Interests Member, Institute of Industrial Engineers. Member, Tau Beta Pi Engineering Honor Society. Volunteer, Mission Arlington, Arlington, Texas. Additional Information HONORS AND ACTIVITIES G. T. Stevens, Jr. Alumni Scholarship Award, UT Arlington. April 2014 Alpha Pi Mu Industrial Engineering Honor Society Award, UT Arlington. April 2014 Member, National Society of Black Engineers. Member, Institute of Industrial Engineers. Member, Tau Beta Pi Engineering Honor Society. Volunteer, Mission Arlington, Arlington, Texas. Skills ASP.NET, AutoCAD, budgeting, CNC, Continuous Improvement, data collection, Product Development and Design, documentation, ERP, grinders, Inventory Control, ISO, Languages, lathe, layout, layout design, Logistics, materials, Access, C#, Excel, Ms Office Suite, Outlook, PowerPoint, Word, new product development, payroll, philosophy, process improvement, process design, processes, Project Management, project plans, quality, quality control, research, Safety, SAP, SAS, simulation, Six Sigma, SQL, Statistical Process Control, Supply Chain, Visio, Visual Basic, Visual Basic 6, Ms Visual Studio, written ",ENGINEERING " CUSTOMER SERVICE REPRESENTATIVE Summary My favorite part of working is being able to interact with people. I love to provide Customer Service and provide the best experience with the company. My personal experiences have made me realize I like to make a call or a store visit  more worthwhile for the customer. My purpose is make what can be a boring or tedious task to be a better experience and make a happy and loyal customer. I mainly have worked in call centers and a little experience in sales and store customer service. Highlights High customer service standards Computer skills in power point, word, autocadd, chief architect, word spreadsheet, some Excel, internet, and intranet.  Dedicated to process improvement Conflict resolution proficiency Devoted to data integrity Troubleshooting skills Proficient with Microsoft Office Suite Bilingual in Spanish Proficient in reading and writing in spanish Strong writing skills and comprehension in both English and Spanish Accomplishments Managed call flow with up to  200+ calls in queue per minute. Exceeded corporate target for customer satisfaction for  2-3 months in a row several times. Earned cash bonuses for Customer Satisfaction several times Experience Customer Service Representative Sep 2014 to Mar 2015 Company Name － City , State TMG is a call center where I attended customers with their Medicare RX plans and for Medicare Advantage Plans. Accomplished customer satisfaction with members regarding  billing, advising on health and dental benefits, quoting benefits and enrollments. Customer Service Representative Oct 2013 to Sep 2014 Company Name － City , State Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Improved customer ratings. Sitel is a call center that is a third party outsourcing company that takes billing calls for USAA insurance company. My job was to answer billing inquiries for home and auto insurance. Successfully set up non payment cancellation arrangements, applied payments and resolved billing issues. Customer Service Representative Aug 2011 to May 2013 Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues.  Provided assistance to customers with online orders.  Communicated any  video rentals owed via the store portals when needed. Besides attending customers on phone, I also resolved issues to customer requests and assistance via emails sent in to company. Worked with management and  corresponding departments related with complaints received from customers. Customer Service Oct 2009 to May 2010 Company Name － City , State I worked for Headway Corporate on a contract (temporary) basis at AIG/WNL where I had the opportunity to speak to clients about their retirement plans and products like 401k's and annuities. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Agent Apr 2006 to Feb 2009 Company Name － City , State Represented  Nationwide as a licensed Customer Service Agent Performed quotes and changes to auto and home insurance policies. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Properly directed inbound calls in phone queues to improve call flow. Floor Sales Associate May 2004 to Oct 2005 Company Name － City , State Enhanced customer service by interacting with customers and pinpointing their search an d needs on the product they were looking for. Boosted sales by offering other choices and taking advantage of the sale for the week.  Healthcare Provider Aug 1999 to Oct 2001 Company Name － City , State AHS is a company who cares for mentally and physically disabled adults. My job consisted of helping patients with their everyday activities, including transportation and med administration. Observed and documented patient status and reported patient complaints to the case manager. Planned, prepared and served meals and snacks according to prescribed diets. Healthcare Provider Jan 1999 to Aug 1999 Company Name － City , State Through Manna I  cared for a mentally and physically disabled adult. I cared for only one because I was a long distance employee in El Paso, TX. Positioned client for comfort and to prevent skin pressure problems. Documented client records on daily flow sheets. Communicated to parents of client and to company. Cared for client at either parents home as well as transportation when needed. Education Associate of Arts , Interior Design 2004 Amarillo College － City , State , USA Associate of Arts , Interior Design Border Institute of Technology Amarillo College － City , State Began Associates degree here but moved to Amarillo and continued and finished education in Amarillo Interests My interests are my family and enjoying my husband and children. I love history, arts and movies. We love to travel, sight seeing and visiting other family members. Languages I am fluent, reading, writing, and speaking both English and Spanish. Skills Excellent interpersonal skills Compassionate and trustworthy Detail-oriented Time management Professional and friendly Telephone Skills Active Learning ​ Additional Information I like to spend time with family and church family. I like to support school fund raisers and show appreciation for music and arts. ",HEALTHCARE " FINANCE MANAGER Summary Eclectic individual with 10+ years operations, finance and account management experience in small agency / start-up environments. Possess strong knowledge of and interest in digital marketing, broadcast media and communications.  Experience Finance Manager Mar 2015 to Current Company Name － City , State Responsible for all AP/AR functions, monthly bank reconciliations, and financial reporting including cash management and forecasting. Manage company payroll and administer employee benefits. Collaborate with Project Managers on budgets/actuals for project-level metrics. Responsible for year-end reporting in collaboration with CPA. Project Manager Jun 2014 to Dec 2014 Company Name － City , State Developed project proposals, estimates and timelines for a full suite of branding, marketing, messaging, and design services for both print and web. Performed press-checks and reviewed proofs to ensure quality color reproduction. Reviewed all work for typographical, grammar, spelling, and layout errors. Sought competitive bids for print and negotiated rates with vendors. Identified, developed and evaluated marketing strategies based on knowledge of client objectives and market trends. Collaborated with marketing and communications teams on standardization, design and production of marketing materials. Analyzed performance of all marketing programs to identify the best opportunities for optimization. Promoted brand awareness through SEO/SEM campaigns and attractive web design. Bookkeeper Apr 2014 to Jun 2014 Company Name － City , State Processed bank reconciliations and financial reports to verify practice of proper due diligence. Maintained accounts receivable documentation electronically and on paper. Researched and resolved collections and billing disputes. Operations Manager Nov 2011 to Apr 2014 Company Name － City , State Reconciled 11 corporate bank accounts retroactively to establish Quickbooks as a reliable and accurate representation of financial position.  Streamlined and executed all Human Resources processes including benefits implementation and administration, recruiting, payroll.  Produced seasonal promotional materials, from copy to design, leading to increased customer engagement and revenue. Coordinated and collaborated with advertising operations team on weekly email marketing communications; updated website regularly to feature new deals and discounts as per vendor advertising contracts. Coordinated all social, professional, and team-building events. Service Administrator Jan 2008 to Jun 2011 Company Name － City , State Served as liaison between clients and in-house service technicians regarding repairs, orders, and technical inquiries. Offered production support to clients to ensure camera packages were complete and ready for shoots. Staged and photographed high-end camera packages for sale on company website. Coordinated special events and orchestrated training classes on specialized camera systems for clients. Office Manager Oct 2006 to Dec 2007 Company Name － City , State Provided customer service and managed daily office operations of this design company focused on custom graphics- based fashion and home accessories. Developed long-term relationships with vendors and clients to help grow the overall business. Processed orders for multiple sales outlets including retail website, wholesale showrooms, department stores and boutiques. Maintained product inventory and supply management. Education Long-Form Improv Washington Improv Theater － City , State Currently a Level 4 Student in their 5-level curriculum.  Bachelor of Arts , Audio Arts & Acoustics 2002 Columbia College Chicago － City , State General Studies , Human Development & Family Studies 1999 University of Illinois － City , State Skills Quickbooks. Workamajig. MS Office Suite. InDesign. Photoshop. Concrete5 CMS.  Google Analytics. GoogleDocs. Intervals. SEO/SEM. Social media. Digital and film photography. Proficient in both Mac and PC environments.  ",FINANCE " STAFF ACCOUNTANT Summary Skilled Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Additional ba ckground in payroll, employee management, hiring, training and benefits. Highly detail-oriented and organized. Highlights Financial statement analysis Account reconciliation expert General ledger accounting Effective time management Strong organizational skills Flexible team player Experience 08/2012 to Current Staff Accountant Company Name － City , State Process Receivables (donations) for 7 church locations with over 20,000 attendees and approx $45M annual revenue Process Retail Sales Revenue for multiple entities (Bookstore, Café, Coffee Shop) at each location Provide monthly financial statements and budget analysis Monthly bank reconciliations Prepare monthly Use Tax returns General Ledger review Streamline Procedures and Write Procedure Manual Assist with Accounts Payable as needed 08/2008 to 08/2012 Independent Accounting Consultant Company Name － City , State Provide weekly, monthly, quarterly, and annual accounting/full charge accounting services to different clients in multiple industries (including but not limited to engineering, marketing, construction contractors, subcontracting, commercial leasing companies, manufacturing, retail) Work with CPA to provide information for year-end tax preparation Provide set-up and ongoing consulting services to users of QuickBooks, QuickBooks Pro, and Quicken Assist clients in Worker's Compensation Audits Assist clients in start-up of businesses Assist clients with establishing employee policies and writing company policies Full knowledge of all Payroll functions; Sales Tax Reporting; Financial Statement Preparation; Bank Statement Reconciliations   02/2007 to 06/2010 Accounting Manager/Human Resources Company Name － City , State Report to CFO; Work directly with Directors of Marketing Agency Manage Accounts Receivable and perform monthly billing  Verify all Accounts Payable transactions Process payroll using online payroll processing services Manage new employee paperwork and benefits including health, dental, 401K, and flexible spending accounts, as well as all COBRA documentation Handle all accounting duties for 2 separate smaller commercial leasing companies 05/2002 to 02/2007 Accounting and Human Resources Manager Company Name － City , State Report directly to President of 2 corporations and manage office of 2 separate corporations simultaneously. Manage all aspects of Accounting Department and produce all necessary financial statements. Process weekly payroll and payroll taxes as well as quarterly and annual payroll tax reports. Researched and implemented new industry specific software to improve overall performance of business. Researched, implemented, and maintain employee benefits program that includes 401K, Health and Dental Benefits Recruit new employees and manage all personnel files. Assist with employee performance evaluations and act as liaison between employees and supervisors. Perform any other duties as needed including sales, international business development, purchasing, inventory, and customer service   Education Bachelor of Science : Business Management Arizona State University － City , State , USA Skills Microsoft Office (Word, Excel, Power Point, Outlook) Abila MIP Fund Accounting Software QuickBooks, QuickBooks Pro, Quicken ADP, Paychex, Payroll Experts, QuickBooks Payroll Systems ",ACCOUNTANT " EXECUTIVE DIRECTOR Professional Summary Visionary and motivated hospitality leader with over twenty-five years of experience in project management and financial administration in both public and private sectors. Possess an established track record of creating and implementing programs and long term business strategies aimed at company growth. Passionate about providing healthy nutritious options and enhancing wellness for youth and communities. Core Qualifications Small business development Public relations and community outreach in private and public sectors Teaching, training, and public speaking Non-profit administration Leadership and team building Budget administration Experience Executive Director Oct 2008 to Current Company Name - City , State Set policies consistent with the mission of the foundation Supervised work flow, design, and delivery of foundation initiatives for strategic plan Built strong diplomatic relationships with government agencies and officials Successfully secured over one million dollars in grant funds for the foundation Developed training programs for restaurants and hotels Created new revenue streams to achieve financial solvency for the foundation Supervise partnership with thirty-five high schools in state culinary and restaurant management programs. Owner and Operator Mar 1998 to Sep 2006 Company Name - City , State Served as President and Chief Operating Officer. Directed daily operations including financial, human resources, marketing, inventory control, and customer relations to generate optimal revenue streams. Director of Culinary Arts and Hospitality Management Division Sep 1984 to Sep 2008 Company Name - City , State Administered all curricular, administrative and financial aspects of the division Lead program evaluation efforts and created strategic plan to develop and enhance program offerings Managed annual budget of up $750,000 Provided leadership for planning new and improved labs and staff development to optimize student success Implemented and evaluated programs and activities to insure that the advisory committee functions in a matter consistent with accreditation standards Participated in professional development activities and programs as required by accreditation and regulatory agencies Coordinated all faculty orientation and training Managed all foodservice and catering operations for the college and McIntyre Hall Performing Arts Center Served on the committee to design NW Career and Technical Skills Center Taught numerous courses including: Advanced Culinary, Restaurant Management, Customer Service, and Nutrition Developed restaurant management training program for Swinomish tribal members Developed and taught hospitality training program for DSHS work first initiative Taught senior level coursework for Washington State University Hotel and Restaurant Administration program. Education Bachelor of Arts , Hotel and Restaurant Administration Washington State University - City , State Hotel and Restaurant Administration Professional Affiliations FMP Food Service Management Professional National Restaurant Association CFBE Certified Food and Beverage Executive American Hotel and Lodging Association Certified Instructor in Advance Food Safety, Serving Alcohol Responsively, Nutrition, and Restaurant Management: National Restaurant Association Certified Personal and Group Fitness Instructor, WITS World Instructor Training School, and NCSF National Council on Strength and Fitness Accomplishments Awarded the Presidents Medal: American Culinary Federation Served on the board of directors for the American Culinary Federation ACF Served as president of the American Culinary Federation Accreditation Commission Served as president of the Washington Association of Occupational Educators Represented post-secondary hospitality education on The Council for Hotel, Restaurant and Institutional Education delegation to the former Soviet Union and Czechoslovakia Successfully opened and operated a seafood food restaurant reaching annual sales of 1 million and a 7% net profit. Served as the Council for Hotel, Restaurant, and Institutional Education ambassador to the People's Republic of China lecturing on tourism and hospitality management Skagit Community Foundation Board Member ",ARTS " SHIPPER-VAULT BULLION Summary Shipping Clerk with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials. Highlights Shipping software for UPS,UPS,and Fed Ex. Microsoft outlook,some Exel, some AS400,.RF Guns.Inventory control procedures Inventory tracking Scheduling Shipping and receiving MS Office proficient Outstanding communication skills Retail inventory management Meticulous attention to detail Strong problem solver Strong interpersonal skills Invoice processing Filing and data archiving Order processing Spreadsheet management Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Recorded numbers of units handled and moved, using daily production sheets or work tickets. Experience Shipper-Vault Bullion 10/2008 － 07/2015 Company Name City , State Shipping high valued amounts of Gold/Silver/Custom Coins shipping to online and other customers. Packaging product in a accurate manner and ship it USPS or Fed EX. Correct any discrepancies that may accrue at last quality check points. Being sure all work areas are organized with stock and clean. Meeting deadlines for special events for our customers. Taking on new tasks as they are needed. Cycle Counts to ensure proper Inventory levels. Manged Selected products for specific routes according to pick sheets. areas of BSA,AA, and National Park Medallions.Conducted monthly, quarterly and yearly inventories of warehouse stock. Order Manager 08/2006 － 10/2008 Company Name City , State Organized and located inventory and updated store spreadsheets.Upheld stock levels and proper pricing for multiple product lines.Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Printed out all orders from customers and organized them for effective work flow for pullers to assure on time shipments and customer pick ups. Used 8 HP Printers and maintained as scheduled. Pull Large account product as to their vendor compliance's. Retail Shipper 01/2000 － 08/2006 Company Name City , State Reviewed new customer orders and requests and manually entered data into a centralized database. In TBS Retail Shipping, my responsibility is communication between retail and shipping. Added responsibilities in invoicing department include learning CMT (Annie) program, numeric filing, Microsoft Outlook, and using a scanner for document entry. I have learned virtually every aspect of Shipping and TBS Shipping departments for Tommy Bahama. Reconciled daily inventory in Retail-Excel for 64 Retail Stores.Manually created shipments, assigned carriers and dispatched shipments. Acted as a liaison between logistics, carriers and customers. Coordinated returns between origin and interim transportation departments. Produced bills of lading and updated shipment status information. Prepared invoices for all customers in the logistics department at the end of every month. Personal Shopper 01/1998 － 01/2000 Company Name City , State Using RF Gun to puller customer orders with accuracy and pulling the best products for same day deliveries to customers front door or work place. Handled products and equipment in accordance with safety and sanitation guidelines.Fulfilled special order requests, including special occasion cakes and party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Organized and positioned product cases in produce warehouse and walk-in cooler.Complied with health and sanitation practices and procedures. Monitored UPC codes.Managed inventory to achieve targeted levels of product. Managed a sampling program to introduce customers to new products.Offered product samples, answered questions and suggested products.Consistently received a 100% rate of customer satisfaction. DISTRIBUTION SPECIALIST 01/1997 － 01/1998 Company Name City , State Responsible for picking orders from invoices, accounting of and fixing any discrepancies as a Quality Assurance Checker. I Also maintained a great accuracy record. Preparation of work for shipping (repacking, label & routing merchandise). I gained organization skills as well as processing skills. DEPARTMENT SUPERVISOR Oct 01/1995 － 01/1996 Company Name City , State Responsibilities included management of ""Kids Corner"" ""Personal Care"" and. Organization"" departments, supervising department employees, making schedules,. merchandising freight, coordinating with Corporate office on merchandising. and promotional sales, as well as training of new employees. Education 1989 Diploma : Phoenix Sr. High - General Studies City , State , usa GPA: at Phoenix High School 1985 Sep - 1989 Jun Received Deans Award GPA: 3.0 3.5 GPA Receiver of the Dean's Award Affiliations Volunteered at the Edgewood Food Bank 2006-2008 Personal Information I expect dependability from myself. I seek out responsibility and have excellent work habits. I adapt to new situations and tasks easily. Outstanding interpersonal skills allow me to get along well with virtually all of my co- workers. Additional Information PERSONAL CHARACTERISTICS I expect dependability from myself. I seek out responsibility and have excellent work habits. I adapt to new situations and tasks easily. Outstanding interpersonal skills allow me to get along well with virtually all of my co- workers. Skills Some AS400, Basic Computer, Fax Machine, Hand Trucks, Inside sales, Keeping Inventory levels Managed, Inventory Control, invoicing, Lotus notes, Merchandising, Exel office, Microsoft Outlook, Windows 7,, Numeric Filing, Organization skills, Packaging, Training New Employees, Supervisor of 12 Employees, Phone Systems, Printers, Quality Assurance, Receiving, Retail Sales, Routing, Scales, Scanners, Shipping, some UCC knowledge. Preparing Shipping Documents Bills of lading, LTL scheduling. ",APPAREL " VOLUNTEER Summary I am a student with passion for making difference in the world. I believe that the world is always changing and moving forward and requires motivated people to help lead the way. I enjoy investing my time into amazing opportunities that helps me to grow as a professional and as a person while helping to create opportunities and benefits for others. I believe that it is important to invest in the resources you have as well as to invest your time in an organization even if that meant not benefiting from it at all. Experience Volunteer July 2010 to Current Company Name － City , State Certified as an Emergency Medical Technician (EMT-B) Served as a member since July 2010 as a cadet Qualified in providing CPR by the American Heart Association at Healthcare Provider level Qualified in providing First Aid and other treatment as per protocol for EMT-B set by the Squad and the State of New Jersey Reporting to Crew Chief with responsibility for doing the ambulance check and insuring their is no shortage of supplies on the rig Responsible for assisting crew in providing care to patient at scene, enroute to hospital, and at the hospital until care has been appropriately transferred Responsible for writing the appropriate information on the call sheet Responsible for attaining coverage in the circumstance that I am unavailable during that shift Proficient in operating an electronic charting system Completed Emergency Medical Technician class Completed CEVO course Completed ICS-100, 200 & 700 Providing medical transport for patient as requested by dispatch Being able to lift more than 50 lbs as needed Checking the ambulance to see that it is fully stocked with equipment should it be needed during the crew's shift Should be riding with Captain during the training period (at the start of employment) and be cleared from training at the Captain's discretion In the instance of an incident by company policy, crew member(s) should be able to check the patient, contact dispatch, and write up an incident report & have it submitted at base Must be capable of performing assessments of patient during the pick-up, transport, and arrival Be able to make the necessary decision to do emergency transport in the circumstance that a patient under the crew's care suffers from an ailment(i.e., heart attack, stroke, seizure) that requires higher level of care and notify dispatch of situation and request for usage of lights/sirens Be able to perform transports in a timely fashion and quickly respond to the next transport as given by base or Mountainside dispatch Be able to retrieve all the necessary paperwork and information required from the hospital, nursing home, or patient care facility Keeping track of times and mileage during transport At the start of the crew's shift, crew must pick up radio from dispatch and transport sheet from rig folder At the end of the crew's shift, crew must drop off radio and all patient charts and transport sheet either with dispatch or in the rig folder(if dispatch is not available) Must be capable of operating an ambulance regardless of whether they are the attendant or the driver EMT May 2013 to July 2014 Company Name － City , State Providing medical transport for patient as requested by dispatch Being able to lift more than 50 lbs as needed Checking the ambulance to see that it is fully stocked with equipment should it be needed during the crew's shift Should be riding with Captain during the training period (at the start of employment) and be cleared from training at the Captain's discretion In the instance of an incident by company policy, crew member(s) should be able to check the patient, contact dispatch, and write up an incident report & have it submitted at base Must be capable of performing assessments of patient during the pick-up,transport, and arrival Be able to make the necessary decision to do emergency transport in the circumstance that a patient under the crew's care suffers from an ailment(i.e., heart attack, stroke, seizure) that requires higher level of care and notify dispatch of situation and request for usage of lights/sirens Be able to perform transports in a timely fashion and quickly respond to the next transport as given by base or Mountainside dispatch Be able to retrieve all the necessary paperwork and information required from the hospital, nursing home, or patient care facility Keeping track of times and mileage during transport At the start of the crew's shift, crew must pick up radio from dispatch and transport sheet from rig folder At the end of the crew's shift, crew must drop off radio and all patient charts and transport sheet either with dispatch or in the rig folder(if dispatch is not available) Must be capable of operating an ambulance regardless of whether they are the attendant or the driver Retail Sales Associate April 2012 to April 2013 Company Name － City , State Providing excellent customer service Having a through understanding of the products being sold in the department Meeting daily sales goal as assigned by the system Maintaining the sales floor Opening Macy's Star Rewards Credit Card for customers Meeting the expectations of the department managers Attending scheduled training classes Assistant Martial Arts Instructor October 2008 to May 2009 Company Name － City , State Assisting the instructor in managing various classes Experienced in martial arts to provide guidance to the students Managing various classes of different belt levels, age groups, and class sizes Reported to Head Instructor/Master/Instructor with responsibility for finishing assigned duty given Assisting the Head Instructor in set-up/managing/clean up of student promotion exams Education High School Diploma : 2011 Jonathan Dayton High School － City , State , USA Activities and Societies: Medical Careers Club, Peer Leader, Peer Mediation Political Science and Entrepreneurship Rutgers University Newark － City , State , US Political Science Topics in American Politics & Policy: Communication Skills for Political Leadership (21:790:463:03) America & The World (21:790:202:02) Introduction to Comparative Politics (21:790:372:61) Modern Political Theory (21:790:372:61) Topics in American Politics & Policy: Social Justice (21:790:463:62) Activities and Societies: Newman Catholic Club Union County College Cranford － City , State , US Relevant Experience Treasurer (Fall 2014 & Spring 2015) Rutgers University Newman Catholic Club, Newark, NJ Responsible for the clubs account, uploading purchase requests, and refunding checks as well as assisting in event planning and working with the Office of Student Life Volunteer EMT (July 2010 - Present) Springfield First Aid Squad, Springfield, NJ Responsible for responding to and assisting emergency patients of Springfield and neighboring towns upon dialing 911 and safely transferring patient to higher healthcare facility SyroRun 5K Committee Member (December 2014 - Present) St. Thomas Syro-Malabar Forane Catholic Church - Youth Group, Somerset, NJ Responsible in event planning, meeting with other committee members, acquiring sponsorships and donations, managing social media and promotion Certifications Emergency Medical Technician - Basic New Jersey Department of Health & Senior Services ID Number: 595771 Expiration: 12/31/2016 Cardiopulmonary Resuscitation (CPR) Healthcare Provider Level American Heart Association   Training Center Name: Atlantic Training Center Training Center ID: NJ000025 Training Center Info: P.O. Box 220, Mailbox #256, Summit, NJ 07902 Skills Political Communication, Microsoft Office, Leadership, Public Speaking, Management, Customer Service, Fundraising, Community Outreach, Teamwork, CPR Certified, Time Management Community Service Emergency Medical Technician, Springfield First Aid Squad, July 2010 - Present Messenger, Overlook Hospital, July 2010 - July 2011 Extra Mile Volunteer, Newman Catholic Club, September 2014 - December 2014 Extra Mile Volunteer, Newman Catholic Club, January 2015 - Present ",ARTS " MEDICAL BILLING SPECIALIST Skill Highlights Microsoft Office products such as Word, Excel, Access, and PowerPoint Can type 60 words per minute Experience with face-to-face customer service interaction Experience with communications with external clients via email and conference calling Can create and maintain detailed records of any given project or task Some experience with mailroom machines (envelope cutters, faxes, copiers, scanners) Experience reading medical documents (insurance forms, EOBs, procedure notes, etc.) Strong experience with medical coding ICD-9, CPT, HCPCS II, and medical terminology Intermediate experience with ICD-10 coding Professional Experience July 2014 to December 2015 Company Name City , State Medical Billing Specialist Run daily report of charges ready to post for claims Able to understand CPT, HCPCS II, ICD-9, and ICD-10 diagnosis codes Re-code CPT codes for specialized billing (i.e., charges for Medicare patients) Add appropriate modifiers as needed and/or requested by contacts at facility site Submit charges in correct RVU order while following NCCI guidelines Work with contacts at the site to ensure charges and claims are submitted cleanly via internal/external emails and weekly conference calls Inform site contacts of any charges nearing timely filing limits Use PrimeSUITE software for charge entry Work with Insurance AR reps to resolve any denials/issues with submitted claims Some knowledge of billing per insurance type (i.e. commercial, state/federal, or private insurances) Site was a multi-specialty, multi-practice operation with roughly 25-30 providers Charges submitted range from retail clinics to hospital procedures/surgeries. Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Provided administrative support for multiple physicians. Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Consistently ensured proper coding, sequencing of diagnoses and procedures. Quickly responded to staff and client inquiries regarding CPT codes. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature. Communicated with medical transcriptionists regarding patient medical records. Posted charges, payments and adjustments. Performed quality control of the data entry system to verify that claims and payments were posted correctly. January 2012 to March 2013 Company Name City , State Imaging Specialist I Processed payments for medical offices, collections agencies, and utility companies Sorted and counted how much mail each client received, both live payments and correspondences Prepared live check payments for processing by ensuring information was legible Scanned checks into system and ensured quality of batches before submitting to payment processing Scanned correspondences for each client, ensuring all documents were legible Prepared and mailed out rejected payments or return mail for each client every afternoon Maintained logs with totals for client mail (incoming and outgoing) for monthly billing purposes. September 2011 to January 2012 Company Name City , State Cashier Handled customer transactions such as sales. Responsible for handling and counting large amounts of cash. Offered product insurance to customers when applicable. Ask for and/or offered customer rewards card to all customers. May 2010 to November 2010 Company Name City , State Cashier Handled customer transactions such as sales and returns Answered telephones and routed calls to their correct department Responsible for handling and counting large amounts of cash Offered product insurance to customers when applicable Asked for and/or offered customer rewards card to all customers Directed customers to correct department Refilled ink cartridges for customers Called customers when their orders arrived in store Maintained cleanliness and organization of the store's front end. April 2006 to August 2006 Company Name City , State Cashier Handled customer transactions such as sales and returns Greeted customers as they entered the store Answered and handled telephone inquiries Responsible for handling large amounts of cash Responsible for counting the contents of the cash register at the end of each shift Suggested products to customers according to the contents of their orders Maintained cleanliness and organization of the store's front end Maintained cleanliness and organization of store shelves and overstock Responsible for organizing returns for floor associates so they could restock the returns according to department. Education and Training May 2006 Northgate High School City , State High School Diploma Columbus State University City , State Presently Attending West Georgia Technical Healthcare Information Technology Management (Associates) Computer Networking (Associates) Carrollton, Georgia Skills AR, Ask, billing, cash register, Computer Networking, CPT, client, clients, customer service, diagnosis, email, faxes, filing, forms, ICD-10, ICD-9, Information Technology, ink, Insurance, notes, medical coding, medical terminology, Access, Excel, mail, Microsoft Office products, PowerPoint, Windows 98, Word, multi-tasking, organizing, payment processing, copiers, coding, quality, Quick learner, reading, retail, sales, scanners, supervision, telephone, telephones, type ",ARTS " CAD DESIGNER Summary Seeking a position with a respected company that will allow me to contribute to their success while working in a cohesive environment. I'm a highly dependable and motivated Software Engineer. Enthusiastic team player that is dedicated to streamlining processes and efficiently resolving project issues. Bringing more than 7 years of experience in the AutoCAD and GIS Mapping industry. Highlights Certified AutoCAD Designer Project Management Land Desk, Civil 3D andGPS Proficient in Microsoft Office Suite Certified GIS Technician Detailed Estimator Proficient in ESRI, SAP and Microstation Adobe Photoshop, Illustrator and InDesign Professional Value Offered Very successful at obtaining required permits at the City, County and State levels by building and maintaining a professional relationship with officials. Community involvement that included but not limited to, speaking to different levels of school children for career development. Served as United Way Loaned Executive. Experience CAD Designer , 08/2008 to 04/2015 Company Name - City , State Civil Design experience in erosion control Site work which included gathering measurements, grading and development. Draw/Design in CAD (Pro-e/CREO, AutoCAD & MicroStation) Put together job folders (print and fold drawings & create Production Document Release (PDR) Review accuracy of drawings. Mapped Production to support a vast array of project types including: Cast iron replacement projects, system editing and inputing, QA/QC ARC GIS entry. Daily performance of SAP data entry. Routinely participated in utility meetings with City Officials. Drew Blue Prints to obtain City, County and State permits. Performed routine CAD and GIS related data maintenance tasks utilizing AutoCAD and ESRI based applications. Performed regular quality control checks of GIS Data and non-spatial databases with minimal supervision to ensure data integrity. Assisted with the design of complex layouts and drawings from general written or verbal specifications from project team. Prepared plan, section and detail design drawings for facilities. Troubleshooting client issues with both GIS software, data and user techniques. Trained employees on product operations, functionality and usage Collected field data (GPS). Created and update GIS data layers. Laser Machine Operator , 10/2006 to 07/2008 Company Name - City , State Drew and edited parts using Auto CAD Performed typical laser cutting and welding operations Selected proper cutting and welding programs, and proper fixtures Established proper stop location, adjust laser beam focal point Made proper set-ups for cutting and welding operations Performed prescribed maintenance as required Performed all dimensional inspections Detected and reported defective materials or questionable conditions to the department supervisor. Education Associate of Science : Computer Science Business Administration , 2008 Virginia College - City , State Computer Science Business Administration Troy University - City , State Certifications Project management Certified GIS Technician Certified Auto CAD Designer Detailed Estimator Land desk, Civil 3 Professional Affiliations Very successful at obtaining required permits at the City, County and State levels by building and maintaining a professional relationship with officials. Community involvement that included but not limited to, speaking to different levels of school children for career development. Served as United Way Loaned Executive. Skills 3D, Adobe Photoshop, Auto CAD, AutoCAD, CAD, client, data entry,databases, editing, ESRI, GIS, GPS, Illustrator, InDesign, laser, materials, meetings, Microsoft Office Suite, Microstation, Project management, QA, quality control, SAP, supervisor, supervision, Technician, Troubleshooting, welding, written ",DESIGNER " SOUS CHEF Summary I am a highly skilled Sous Chef . I started at the Hilton Barbados as a commis 1 and has been promoted to Demi Chef de Partie, Chef de partie and Senior Chef de Partie. I am now at the rank of Sous Chef .I have a passion for the Culinary Arts and believe in team engagement . I am a hard working pro active Sous Chef who is very dependable . I am quality focused ,resourceful and I am seeking to use my skills and talent to add to the operation . I am ready and qualified for the next challenge . I keep up to date with Culinary trends to help improve the dining experience for the guests . I have experience working in fast pace kitchens and producing results. Highlights Strong Management Skills Focused and disciplined Focused on cost control and working within budget Supervisor of the year 2010,2011 Trainer of the year 2012 Team leader managing 65 chefs and stewards Menu Writing and costing Skills trainer Create opportunities to increase revenue , decrease Kitchen expenses and Maximize productivity with out compromising guest satisfaction Past Chairman of the Blue Energy Committee Manage monthly budgets especially payroll Teaches sushi class Mentor and conduct all job skills checklist for new hires Capable of high volume production worked banquets up to 1800 Perfect attendance 2005,2006,2007,2009,2010,2011,2012,2013,2014 Nominated employee of the month on 2 occasions at Hilton Barbados Experience Sous Chef 10/2013 to Current Company Name I am the opening chef and closing chef. The hotel consists of 350 rooms and 3 restaurants. My goal is to add to the operation and maintain all standards in a sanitary environment. I ensure that the breakfast- doing up to 511covers when in two locations, lunch doing up to 113 in the Ala Carte and 250 with special buffets, beach bar doing up to 385 covers, dinner Buffets - Specialty nights e.g. Pasta Night, Seafood Night, Beach Barbeque fine dining restaurant doing up to 80 and any banquets and room service during this time are done according to the Hilton standard when on either the morning or evening shift. I do the Expediting on the range and ensure food is sent to the guest according to Hilton Standard. I am a skills trainer and train all new team members with a job skills check list. I prepare all Temperature logs, fridge temperatures, HR Audit etc. for Quality & Assurance audit. I conduct all daily briefings and also do refresher training with team members. I write the rosters for approximately 65 chefs including casuals where the budget must be kept for the payroll. I help facilitate any off property functions and also assist in menu writing. I do the costings once the menus are written. I have worked and facilitated many banquet events with numbers ranging to 1800persons. I facilitate food Airline orders I am responsible for nominating an employee of the month. I am well rounded in any area of the Kitchen Department. I love to be hands on and assist my team at all times which creates team engagement. 09/2003 to 02/2005 Company Name Fairmont Royal Pavilion - General cook - nominated employee of the month - 2003-2005 - Responsible for Breakfast ,lunch , dinner A La Carte Service , interacted with guest on the Action stations 12/2002 to 09/2003 Company Name Perfect attendance. General Cook - responsible for breakfast , lunch ,dinner and room service A la Carte . Assisting with Buffets Education Certificate : Management Techniques for Senior Chefs 2011 University of Birmingham Barbados Course was done through the Barbados Hospitality Institute Certificate : Counseling Skills for Managers 2010 Enlightening Achievement CEO Particia Healy Barbados Certificate : Baking and Hot Breads 2010 Culinary Institute of America City , State , United States of America Certificate : Asian Cuisine 2009 Culinary Institute of America State , United States of America Certificate : Soups, Stocks and Sauces 2008 Culinary Instiute Of America State , United States of America Certificate : Small Dishes , Big Flavors from the Gardemanger 2007 Culinary Institute of America State , United States of America Certificate : Sushi 2007 Hilton Barbados Resort Barbados Beginners ,Intermediate and advanced Sushi - Chef John Amayo - Venezuela Distinction in Supervisory mangement 2005 Caribbean Training Institute Diploma -Supervisory Management with a Distinction Associate of Applied Science : Applied Science- Culinary Arts 2002 Barbados Hospitality Institute Barbados Associate Degree of Applied Science- Culinary Arts High School Diploma 2000 Barbados Hospitality Institute - Barbados Alexandra Secondary School Barbados Caribbean examination council - 7 certificates at grades 1 and 2 - All General Art - Grade 1 Food & Nutrition - Grade 1 Home management- Grade 1 Principles of Business - Grade 2 Office Procedures - Grade 2 English language - Grade 2 English Literature - Grade 2 Personal Information Marital Status: Married - (Uses Maiden Name) Date of Birth: 15th September, 1983 Sex: Female Children: Nil Additional Information Scholarship Winner 2007-Caribbean Hotel & Tourism Association Education Foundation, Caribbean Hotel & Tourism Association Education Foundation-2008 Scholarship winner 2009-Caribbean Hotel & Tourism Association Education Foundation Acting Junior Sous Chef for the months of October - November 2009 Scholarship winner 2010-Caribbean Hotel & Tourism Association Education Foundation Skills Advanced Sushi skills Very Organized Creating Team Engagement Understanding Client Needs Controlling the Bottom Line Can multi task well ",CHEF " GROUP EXERCISE FITNESS INSTRUCTOR Background, Objective Highly seasoned and dedicated mentor with a distinguished reputation of providing outstanding service to the community with a strong capacity to develop quality programs and provide supervised guidance for program staff and participants to guarantee successful outcomes. Areas of Expertise Planning/Coordinating Team Leadership Program Development Experience in Management Community Outreach Budget Development Creative Problem Solving Public Relation Critical Thinking Experience in Advertising Excellent Research Skills Accountability Team Building Staff Motivation Staff Training Employee Scheduling Experience Group Exercise Fitness Instructor 03/2009 to Current Company Name City , State Instruct group exercise classes to help strengthen and tone body Demonstrate the correct way to use exercise equipment Administrator Support Assistant II 09/2005 to 03/2006 Company Name City , State Verified that Information reported on tax returns adheres to applicable tax laws and regulations Maintained accurate filing system of tax related documents Updated tax returns made during audit process Transferred important documents to the appropriate department when requested. Administrator Support Assistant II 11/2003 to 04/2004 Company Name City , State Planned and scheduled meetings, conferences, teleconferences, and travel Answered or directed inquiries Maintained taxpayer confidentiality Completed projects assigned by staff Nursery Director 04/2001 to 12/2008 Company Name City , State Supervised all nursery ministry staff Developed reports for Ministry Coordinator and Senior Pastor Recruited qualified and experienced volunteers Managed budget for fiscal years of 2001-2008 Trained volunteer staff on how to property meet the demands of the nursery Supervised monthly staff meetings Ensured background checks were performed for volunteer​​ Data Entry Operator 03/2009 to Current Company Name City , State Information Processing. Reviewed corrected data for deficiencies, errors and incompatibilities. Applied data program techniques and procedures. Education Computer Information System Business Management Alabama State University City , State ​​ ​ Bachelor of Science : Business Management Huntingdon College City , State Computer Skills Technologically savvy, skilled in all major operation system Application including MS Office Suite Mobile Computing E-Mail Management Community Service Premarital Counselor (2014 - Current) Salvation Army (2012 - Current) Board and Parent Coordinator (2006-2008) Forest Avenue Magnet School-Parent Coordinator (2008, 2009, 2010 & 2011 Montgomery YMCA Barracuda Swim Team (2007-2015) Coach YMCA Girls Volleyball (2011-2015) True Divine Baptist Church Community Development Program (2010-2012) True Divine Baptist Church Game Time Youth Mentor Program (2010-2013) True Divine Baptist Church Youth Ministry (2005-Current) True Divine Baptist Church Women Ministry (2004-Current) ",FITNESS " ENGINEERING MANAGER Professional Summary Experienced product development Engineer and manager able to collaborate with cross functional team as well as customers and sales to bring brand new offerings to new markets. Skilled at managing cross functional team for continuous improvements and meeting project deadlines. Offering 6 years of experience in the field. Skills Microsoft Office Microsoft Project Product development Quality Research Six Sigma Green Belt Solid Works Visio Prioritization Personnel management Critical thinking skills Team management Analyst, Visio Agency Consulting Cost analysis Critical thinking Designing Dialysis Direction Develop drug Functional IIa ISO Leadership Market and development Microsoft Office Microsoft Project Personnel management Design process Product development Product management Quality Researching Research Sales Six Sigma Solid Works Team management Validation Work History Engineering Manager , 03/2018 to Current City , State Create and maintain Technical Files per MDR requirements as well as attaining 510k on legacy products. Assess testing gaps of legacy products and design creep. Experienced in working with multiple departments. Experienced in training and leading engineers in order to investigate field complaints, Gap analysis and building Technical files/DHF. Experienced in leading team of engineers to lead all aspects of design process, including regulatory needs per market and development per design control. Tasked to create test plan and analysis of existing Class I, II and III products and Testing per latest applicable requirements. Trained team in conducting project related cost analysis, test gap analysis and researching ISO/EN ISO/ASTM requirements. Leading companywide EU MDR product transfer and testing on Infusion products, Dialysis products and standalone products. Provided technical direction on MDR and 510k related projects and initiatives to other engineers and technicians. Project Engineer II , 03/2017 to 03/2018 Company Name – City , State Working with product management, Clinical Analyst, sales, and regulatory to determine optimal design inputs for new products. Completed design transfer and attained 510k on Class IIb device in under year. Lead cross functional team including consulting agency in order to Develop drug device combination product and research optimal process using DOE in order for mass production. Leading all aspects of design control from designing on solid works to process validations and V&V Testing. Analyzing and resolving field failures through investigation and testing. Experienced in working with international regulatory teams in providing information for foreign registration. Responsible for gap analysis and test planning in order to create and meet deadline for projects. Experienced with reviewing and approving validation activities as well as provide support to staff to achieve project milestones. Experienced working with cross functional teams to complete projects and tasks. Engineer I , 06/2013 to 03/2017 Company Name – City , State Worked to bring Drug Device Combination product to mass production. Completed new Class IIa product and completed project in 10 months. Completing CAPAs and resolving field failures by research and testing. Developed new testing methods and designed tooling for new testing. Experienced in using Injection Molding Machine to Create and Test Prototypes. Found cheaper and more responsible vendor for MRI related testing. Education Bachelor of Science : Mechanical Engineering , 05/2013 Temple University - City , State Certifications Management Leadership Certification and Six Sigma Greenbelt certification Work History Engineering Manager , 03/2018 to Current City , State Create and maintain Technical Files per MDR requirements as well as attaining 510k on legacy products. Assess testing gaps of legacy products and design creep. Experienced in working with multiple departments. Experienced in training and leading engineers in order to investigate field complaints, Gap analysis and building Technical files/DHF. Experienced in leading team of engineers to lead all aspects of design process, including regulatory needs per market and development per design control. Tasked to create test plan and analysis of existing Class I, II and III products and Testing per latest applicable requirements. Trained team in conducting project related cost analysis, test gap analysis and researching ISO/EN ISO/ASTM requirements. Leading companywide EU MDR product transfer and testing on Infusion products, Dialysis products and standalone products. Provided technical direction on MDR and 510k related projects and initiatives to other engineers and technicians. Project Engineer II , 03/2017 to 03/2018 Company Name – City , State Working with product management, Clinical Analyst, sales, and regulatory to determine optimal design inputs for new products. Completed design transfer and attained 510k on Class IIb device in under year. Lead cross functional team including consulting agency in order to Develop drug device combination product and research optimal process using DOE in order for mass production. Leading all aspects of design control from designing on solid works to process validations and V&V Testing. Analyzing and resolving field failures through investigation and testing. Experienced in working with international regulatory teams in providing information for foreign registration. Responsible for gap analysis and test planning in order to create and meet deadline for projects. Experienced with reviewing and approving validation activities as well as provide support to staff to achieve project milestones. Experienced working with cross functional teams to complete projects and tasks. Engineer I , 06/2013 to 03/2017 Company Name – City , State Worked to bring Drug Device Combination product to mass production. Completed new Class IIa product and completed project in 10 months. Completing CAPAs and resolving field failures by research and testing. Developed new testing methods and designed tooling for new testing. Experienced in using Injection Molding Machine to Create and Test Prototypes. Found cheaper and more responsible vendor for MRI related testing. Skills Microsoft Office Microsoft Project Product development Quality Research Six Sigma Green Belt Solid Works Visio Prioritization Personnel management Critical thinking skills Team management, Analyst, agency, consulting, cost analysis, Critical thinking, Designing, Dialysis, direction, Develop drug, functional, IIa, ISO, Leadership, market and development, Microsoft Office, Microsoft Project, Personnel management, design process, Product development, product management, Quality, researching, Research, sales, Six Sigma, Solid Works, Team management, validation, Visio ",ENGINEERING " ENGINEER Summary Work Ethic,  Personal Ownership, Responsibility, Adaptability, ability to learn quickly and accurately, Positive attitude, Timeliness, Positive appearance and customer interactions.    Highlights Microsoft Office Suite expert Conceptual thinker Self-motivated professional Experience March 2015 to Current Company Name City , State Engineer Assisted customers with complaints. Performed routine maintenance. Troubleshot electronic parts of the building. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Issued room keys and escort instructions to bellhops. Prepared sheetrock, metal and wood surfaces for painting. Refinished household furniture such as desks, chairs, tables and bookcases. Coordinated and completed ongoing routine painting of the exterior and interior of the properties. Collaborated with electricians, carpenters and mechanics to complete construction projects. Completed basic plumbing, electrical, carpentry and HVAC duties. Operated compressors, striping machines, sandblasters and spray equipment. Completed and updated all work orders, records of service calls and work logs. Covered floors before prepping, priming and painting all surfaces. January 2012 to Current Company Name City , State Handyman Transfer tools, parts, equipment, and supplies to and from work stations and other areas. Disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete. Install or replace machinery, equipment, and new or replacement parts and instruments, using hand or power tools. Examine and test machinery, equipment, components, and parts for defects to ensure proper functioning. Hold or supply tools, parts, equipment, and supplies for other workers. Position vehicles, machinery, equipment, physical structures, and other objects for assembly or installation, using hand tools, power tools, and moving equipment. Adjust, connect, or disconnect wiring, piping, tubing, and other parts, using hand or power tools. Clean or lubricate vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment. Assemble and maintain physical structures, using hand or power tools. Tend and observe equipment and machinery to verify efficient and safe operation. Apply protective materials to equipment, components, and parts to prevent defects and corrosion. Order new parts to maintain inventory. Diagnose electrical problems and install and rewire electrical components. Prepare work stations for use by mechanics and repairers. January 2004 to September 2013 Company Name City , State Healthcare Provider Provided Healthcare for at Home Patient. January 2000 to January 2004 Company Name City , State Arcade Repairman / Technician Fill machines with products, ingredients, money, and other supplies. Keep records of merchandise distributed and money collected. Collect coins and bills from machines, prepare invoices, and settle accounts with concessionaires. Make service calls to maintain and repair machines. Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills or stuck products. Test machines to determine proper functioning. Contact other repair personnel or make arrangements for the removal of machines in cases where major repairs are required. Clean and oil machine parts. Record transaction information on forms or logs, and notify designated personnel of discrepancies. Adjust machine pressure gauges and thermostats. Maintain records of machine maintenance and repair. Replace malfunctioning parts, such as worn magnetic heads on automatic teller machine ATM) card readers. Adjust and repair coin, vending, or amusement machines and meters and replace defective mechanical and electrical parts, using hand tools, soldering irons, and diagrams. Order parts needed for machine repairs. Disassemble and assemble machines, according to specifications and using hand and power tools. Install machines, making the necessary water and electrical connections in compliance with codes. Refer to manuals and wiring diagrams to gather information needed to repair machines. Transport machines to installation sites. Prepare repair cost estimates. Education Aug 2000 Traverse City West High School City , State , United States High School Diploma Valencia College City , State , USA Associate of Arts : Graphic Art and Design Skills Typing (Greater then 40 words a minute) Networking (Computer) Computer Management Rebuild/Repair Computer (Hardware) Computer Software Installation (Operating Systems) Photoshop Experience Excel Experience Microsoft Office Experience Spreadsheet Experience Power Point Experience ",HEALTHCARE " LANDSCAPER Accomplishments FMC Level I Certification from Adventis Nov '16 - Built a three-statement, fully circular and properly formatted financial model from scratch in under 90 minutes - Developed an understanding of key concepts in financial modeling, accounting, and corporate finance. Miami University Investment Banking Club Feb '17-Present. Learn and practice valuation techniques and financial modeling; discuss latest financial news. Discuss proper interviewing skills and gain insight from experienced investment bankers. Miami University Asset Management Club Oct. 16-Present. Contribute to management of portfolio worth $60,000 in equities. Create and present stock pitches, listen to and provide input on pitches from other members. Stock Investment Competition Sep '15-Nov '15. Earned first place out of thirty-four teams across five Dayton-area high schools. Competed at The University of Dayton; 50% of score based on presentation, 50% based on portfolio. Earned 14% on $100,000 over a six-week period. Experience Landscaper 05/2017 to Current Company Name City , State landscape employee managing over 200 properties, both commercial and residential. Received landscape and hardscape training and education; provided training to new employees. Delivery Driver 05/2016 to 08/2016 Company Name City , State Delivered to local homes and businesses and worked within the café keeping up with various daily tasks. Intern 05/2015 to 08/2016 Company Name City , State Internship with a Dayton area life and health insurance office, performing tactical activities for agents. Pursuing life and health insurance license. Pro Shop Crew Member 06/2013 to 08/2015 Company Name City , State Managed various daily duties; caddy for members, cart and range management, and train new employees. Education and Training BSBA : Finance Economics May Miami University City , State Finance 3.55 Economics June 2016 Chaminade Julienne Catholic High School City , State National Honor Society, Scholar Athlete: Four Years 4.0 Interests Varsity Soccer Aug '12-Oct '16 *Senior captain, All-Area, All-Conference, All-State, and academic awards; four-year starter Skills insurance, managing, office Additional Information Varsity Soccer Aug '12-Oct '16 *Senior captain, All-Area, All-Conference, All-State, and academic awards; four-year starter ",ADVOCATE " ADMINISTRATIVE ASSISTANT Career Overview I would like the opportunity to enhance your department with my experience, skills, and knowledge. * Over 1.5 years as an assistant in the medical field. * Over 6 years in customer service and sales. * Medical Billing and Coding Associates Degree completed in December 2012. Skill Highlights Microsoft Office (Access, Excel, Outlook, PowerPoint, Word) Quickbooks 2012 Medisoft ­ Electronic Medical Records: Practice Management Software Eyefinity ­ OfficeMate: Practice Management Software Eyefinity ­ ExamWRITER: Electronic Health Record Software Professional Experience Company Name June 2012 to June 2013 Administrative Assistant City , State Assist with creating all documents and a bookkeeping/accounting system. Payroll and Bookkeeping. Tax preparation for accountants. Answer phones in a professional manner and take messages. Schedule Meetings. Post job openings and screen candidates. Completely run the office by myself. Company Name February 2012 to Current Independent Consultant City , State Market and sell high quality kitchen tools and accessories through in-home demonstrations, booths at trade shows and fundraiser programs. Create and publish monthly newsletters for customers and other consultants. Help plan, lead, and execute monthly kitchen consultant meetings and potential consultant workshops. Company Name May 2008 to October 2009 Paraoptometric Technician City , State Answered phones, greeted patients, and scheduled patients, called in prescriptions to pharmacies, and set up patient referrals to other doctors. Gathered and recorded patient history. Performed pre-examination tests using techniques, procedures and equipment as instructed. Assisted optometrists conducting and recording patient examinations. Company Name October 2007 to March 2008 Sales and Service Specialist City , State Accepted phone orders for flower arrangements. Represented items for 10 different companies. Reconciled customer issues. Accepted payments for orders. Issues credit when necessary. Answered customer questions. Company Name March 2007 to May 2007 Shift Lead / Assistant Manager City , State Took and ordered inventory. Operated cash register. Prepared food following customers' specifications. Reconciled income and prepared and made bank deposits. Trained and scheduled employees and began interviewing employees when store closed. Assisted General Manager. Company Name March 2006 to September 2007 Sales Associate City , State Answered questions regarding the store and its merchandise. Bagged / packaged purchases. Maintained a clean and safe work environment. Faced and cleaned shelves, counters, and tables. Computed sales prices and received cash or credit payment. Described merchandise and explained use, operation, and care of merchandise to customers. Greeted customers and ascertained what each customer wanted or needed. Helped customers try on or fit merchandise. Inventoried stock and requisitioned new stock. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers. Placed special orders or called other stores to find desired items. Recommended, selected, and helped locate or obtain merchandise based on customer needs. Arranged and displayed merchandise to promote sales. Maintained awareness to ensure safety and to prevent theft. Company Name February 2006 to March 2006 Customer Service Rep City , State Answered phone calls for RCA Electronics. Performed troubleshooting duties for customers. Logged information into computerized system. Looked up and cross referenced information in order to assist customers in an accurate manner. Company Name August 2004 to August 2005 Secretary City , State Answered phone calls in a professional manner. Greeted customers. Completed shop tickets. Operated office machinery. Accepted payments and wrote receipts. Performed payroll and bookkeeping functions. Used a computer. Set up a website and listed cars for sale on the Internet. Completed paperwork for titling/retitling (title transfers). Education Cowley County Community College Associates of Applied Science : Medical Billing and Coding City , State Medical Billing and Coding Medical Office Support--College Certificate Cowley County Community College High School Diploma City , State Stillwater High School City , State Certifications Certified Paraoptometric (expires 11/2012) Safety Training includes: HazCom, Bloodborne Pathogens and Lifting Skills accounting, Bookkeeping, cash register, cash registers, consultant, credit, Electronics, General Manager, inventory, machinery, Market, Medisoft, Meetings, Access, Excel, money, Microsoft Office, Office, Outlook, PowerPoint, Word, newsletters, Payroll, policies, quality, Quickbooks, recording, Safety, sales, tables, Tax preparation, phones, phone, Answer phones, trade shows, troubleshooting, website, workshops ",CHEF " GROUP FITNESS COORDINATOR Professional Summary Highly motivated, wellness professional seeking an opportunity to advance my career with a position providing the community with programs and services to further their knowledge and involvement in wellness activities. Ability to design, develop, implement, and evaluate health and wellness programs Strong interpersonal skills with experience in educating members and community about health related topics Innovative in designing and carrying out projects Advanced understanding and experience with the wellness industry Maintain high level of organizational, communication and service oriented skills Basic understanding of fitness testing and evaluation concepts Professional Experience Group Fitness Coordinator 05/2012 to 10/2015 Company Name Directed and supervised the Group Fitness Program which included staffing and evaluation of 30+ instructors. Developed educational seminars for active adults and members, providing wellness and health information. Developed health education events, incentive programs, and seminars for all employees. Responsible for P&L for the Group Fitness Program. Developed and ran annual community support campaign to bring in $10,000+ per year to department. Devised and implemented progressive and individualized exercise recommendations and programs. Created and successfully held monthly healthy lifestyle events/ presentations. Marketed the group fitness classes to members as well as all fitness related events. Private Childcare Provider 11/2011 to Current City , State Created and carried out daily schedules that meet the physical and emotional needs of children. Met with parents on a weekly basis to discuss the week's plans, as well as any disciplinary problems. Scheduled activities to ensure proper development of social interaction with others as well as personal development. Effectively handled interventions between children when disagreements arise. Fitness Instructor 08/2011 to Current YMCA of the Suncoast, Highland Recreation Complex Responsibilities Developed, organized, and maintained fitness classes for members in an effective, efficient, and professional manner through personal recognition, relationship building, and safe execution. Advised members on items related to fitness, exercise principles, and wellness. Kept and maintained up-to-date trends in the fitness industry. Encouraged members to reach their fitness and wellness goals. Education and Training Bachelor's Degree : Psychology/ Government December 2011 University of Tampa Psychology/ Government Healthy Lifestyle Principles Foundations of Strength and Conditioning CPR, First Aid, AED Les Mills Bodypump Guardian ad Litem volunteer and advocacy training Skills ad, CPR, First Aid, Guardian, health education, presentations, relationship building, seminars, staffing ",FITNESS " HR GENERALIST Summary Energetic, Bilingual Human Resources Professional offering ~11 years of extensive and successful experience administering various HR plans and procedures. Emphasis on recruitment/retention, management and HR principles & practices. Expertise in employee relations and organization development through education, and experience, seeks a similar role to produce immediate growth contribution to a rewarding company. Highlights Hiring and retention Training and development Compensation and benefits New hire orientation Compensation administration/payroll Mediation expertise Employee relations Labor agreements Regulatory compliance Knowledgeable in all HR Systems Experience Company Name City , State HR Generalist 12/2014 to Current Develops Human Resources policies, procedures, plans and budgets. The safety of the workforce for recruitment, development and compensation of a superior workforce. Develops an employee-oriented culture that emphasizes quality, continuous improvement and high performance. Conduct new employee orientation to foster positive attitude toward organizational objectives. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Serve on the executive management team and assists and advises company managers about Human Resources issues with regards to compensation, benefits, compliance, organizational development, HRIS, training & development and employee relations. Review and provide comments on the adequacy of documents and took necessary steps to cure any deficiencies. Create and implement the exit and interview program process. Run the bi-weekly payroll process. Increase the employee base by 15 % to meet changing staffing needs. Company Name City , State HR Generalist 02/2013 to 12/2014 Administered various HR plans and procedures for all company personnel; assist in development and implementation of personnel policies and procedures; Ensure employee compliance. Conducted recruitment efforts for all exempt and non-exempt personnel for shop and office which including temporary employees for each. Assisted in evaluation of reports, decisions, and results of department in relation to established goals. Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. Conducted employment verifications and investigations. Developed company personnel policies, standard operating procedures and employee handbooks. Educateed and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Developed and facilitated all new-hire orientations. Developed and enforced company policy and procedures relating to all phases of human resources activity. Facilitated the criminal background check process for new hires. Managed the employee offer process with 100% at the exempt level. Processed unemployment claims and acted as the company representative at unemployment hearings. Company Name City , State Human Resource Manager 10/2008 to 01/2013 Developed, implemented and coordinated policies and procedures for all Human Resources functions such as recruiting, wage/salary administration and health programs. Directed employee performance management program. Promoted the opportunity for a formal discussion by employees and their supervisors to review overall work performance, objectives, and career development. Partnered with management team members on issues involving employee relations such as terminations, suspensions, EEOC claims and rule interpretations. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Developed and enforced company policy and procedures relating to all phases of human resources activity. Facilitated the criminal background check process for new hires. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Processed unemployment claims and acted as the company representative at unemployment hearings. Company Name City , State Staffing Manager 10/2004 to 09/2008 Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Explained employee compensation, benefits, schedules, working conditions and promotion opportunities. Coordinated employment offers with management and extended offers to selected candidates. Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws. Evaluated timecards for accuracy on the regular and overtime hours. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Completed employee employment verifications and unemployment paperwork in a timely manner. Education BBA : Human Resource Management 2004 Sam Houston State University , City , State , USA Minor in  International Business Coursework in Human Resource Management Coursework in Business Administration Associate of Science : Liberal Arts 2000 North Harris Community College , City , State , USA 3.8  GPA Liberal Arts Skills ADA, ADP, benefits, clarify, employee relations, human resource, Human Resources, HR, insurance, law enforcement, mediation, MS Office, office, SharePoint, Organizational, performance management, personnel, policies, promotion, recruiting, recruitment, employee handbooks, vendor management ",HR " CULINARY ARTS INSTRUCTOR Executive Profile I am seeking a responsible and challenging position that offers opportunities for personal and professional growth in a culinary environment such as fine dining to high-end hotel, catering or education. I prefer a position in Education or Management. So that I can utilize my skills gained during the past 16 years as a Teacher, Supervisor, Trainer, Team Player and Problem-Solver. Skill Highlights Over 16 years of supervisor experience, this includes: production operations, export and domestic shipping, receiving, inventory control, ordering, budgeting and distribution. Also responsible for Inventory in System Applications and Products (SAP). Conduct inventory plans and select teams for a monthly cycle count of over 5000 materials Supervise while earning respect from others Maintain transactions in SAP for all warehouse, shipping and inventory functions SAP System Knowledge. Microsoft Office, computer, small and larger appliances Maintain timeliness and quality in high volume kitchen Quality control Strong leadership skills Very skillful in teaching, coaching, motivating, training employees and students Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Managed classes of up to 7 to 30 students. Professional Experience Culinary Arts Instructor January 2015 to Current Company Name － City , State Prepare lesson plans for classroom instruction for credited technical/occupational courses Develops programs curriculum, syllabi, goals and objectives; evaluates students' progress in attaining goals and objectives Taught culinary arts courses in a classroom/lab/field environment that closely simulates the environment of the industry while maintaining knowledge of current trends and development in the field Provides instruction in the theory and practical application of culinary arts; establishes, measures and evaluates program Prepare and maintains all required documentations and administrative reports. Director of Dining Services January 2014 to Current Company Name － City , State Oversee and manage the day to day operation of all Dining Services operations Maintain and uphold corporate standards and meet the financial expectations of departments To ensure exceptional customer service, hospitality and a quality dining experience for our residents Create special meals for special diets, special needs Prepare for special events (grand opening, family night, community activity, and resident private parties) Responsible for purchasing all food and non-food items. Teacher Intern April 2010 to May 2010 Company Name － City , State 7 weeks) Demonstrated/Shopped/Organized/Planned for Food and Production Labs Implemented safety, sanitation, and knife skills in the labs Developed creative lesson plans that focused on differentiated instruction Kept students involved and engaged in the lessons. Teacher Intern February 2010 to March 2010 Company Name － City , State 7 weeks) Service Learning Project with 7th grade: made pillows for Haiti Developed creative lesson plans that focused on differentiated instruction Implemented safety, sanitation, and knife skills in the labs Implemented culture and diversity to the class Mastered classroom management/kept students involved and engaged in the lessons. Paraprofessional/Substitute Teacher October 2006 to January 2013 Company Name － City , State Motivated students to stay on task by completing work given by the teacher. Monitored the halls throughout the building. Worked effectively with administration, faculty, and staff. Participated in ""Challenge Day"". Baking/Pastry Chef January 2006 to January 2013 Company Name － City , State Prepared and make desserts, cakes, gelato, pastries, and dessert sauces Mastered at making ethic artisan gelato's and sorbet's Plated presentation for service Created and design different dessert for the season Manage 6-8 food preparation employees. Banquet Chef January 2005 to January 2006 Company Name － City , State Maintained Carver/Sauté station for events Assisted in plate presentations for sit down wedding, parties and special events Food preparation for events Set up and break down for event Serve food depends on stations( hot or cold foods, desserts). Owner/Manger January 2002 to January 2004 Company Name － City , State Increased sales from 25% to 50% Effectively managed food cost, budgeting, production, sales, inventory, marketing and advertising Supervised 8-10 employees Responsible for hiring and terminating Initiated proper training for customer service Monitored food safety and sanitation. Education Master of Science : Family and Consumer Science , 2012 Queens College CUNY － City , State Associate of Science : Culinary Arts , 2007 Le Cordon Bleu College － City , State , US Bachelor of Science : Marketing/Management , 1995 Southampton College of Long Island University － City , State Skills administrative, advertising, arts, budgeting, coaching, customer service, training employees, special events, financial, food safety, hiring, instruction, Inventory, inventory control, leadership skills, lesson plans, marketing, materials, Microsoft Office, presentations, progress, purchasing, quality, Quality control, receiving, safety, sales, SAP, shipping, supervisor, teacher, teaching ",ARTS " ENTREPRENEUR GENERAL MANAGER Professional Summary Airport Operations Safety and Training Coordinator  with management experience and exceptional people skills. Versed in  accident investigation and analysis to develop action plans   and initiatives to address accident trends . Desires a challenging role as a Safety Training Manager . Experience Entrepreneur General Manager , 12/2011 to 12/2015 Company Name － City , State Conducted analysis to address  loss of revenue  which led to complete turnaround . Increased sales by 17% over a two-year period. Provided onsite training. Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in new source of revenue . Planned and executed new line of business. Monitored multiple databases to keep track of all company inventory . Managed the daily operations of the gas station. Oversaw sales, inventory and staff monthly. Conducted and performed inspections of all gas equipment and facilities. Maintained and obtained a clean and customer friendly environment for various customers. Enforced and implemented strict policies and procedures regulating the gas station. Responsible for hire and managing more than 30 employees. Oversaw the price management of fuels and merchandise. Monitored monthly sales, and inventory, prepared monthly cash balance reports for the gas station and convenience store. Sought, prepared, negotiated and obtained contracts with USAID to deliver food and seeds throughout Haiti. Created, prepared, and maintained records and documents related to the operation and administration of the delivery of assigned loads, and prepared reports related to the work. Conducted researched, evaluated, and make decisions on what mode and route to take for transportation of loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, and evaluated the work of subordinate's employees. Coordinated and oversaw the daily operations of the trucks, Prepared and administer the budgets. Answered inquiries and complaints from our customers related to the delivery of loads. Safety & Training Coordinator , 06/1995 to 01/2011 Company Name － City , State Exercised Responsibility for the development of training for more than 15,000 airport employees, loss prevention, scheduled and conducted safety meetings. Planned, directed, oversaw, reviewed and evaluated the work of staff providing support to airport training program. Maintained or directed the maintenance of accurate records and files. Monitored changes in legislation and FAA regulations that may affect training and safety program operations or service delivery; evaluated their effect upon program activities and recommended appropriate policy and procedure modifications. Maintained contact with airlines, government agency, and Miami Dade Aviation employees to keep them informed of safety and training needs and requirements. Developed and modified training techniques and formats to evaluate airfield vehicle operators or current program effectiveness and to determine the need for program modification and/or new training program development. Tested theoretical and practical knowledge of aviation safety and ramp safety. Analyzed training programs to assure competency of persons operating vehicle on the airfield. Prepared reports of airfield inspections to document findings. Approved or disapproved issuance of certificate of vehicles operators on the airfield. Promoted training programs through developing contacts with various organizations and through electronic media announcements. Developed, Organized, prepared, and revised departmental safety manuals, prepared periodic report on progress of safety and training program as required. Provided fiscal oversight for Airside Division training cash collections, equipment purchase orders. Tracked Employee Performance training requirements to make sure that are following FAA Rules and Regulations. Developed and made recommendation for the purchase of new and improved equipment. Monitored existing equipment and their usage. Responsible for issuing department vehicle, and equipment. Assigned, distributed, checked, and verified access personnel work load. Performed inspections of county buildings, airport ramp, taxiways, and runways to determine proper adherence to established safety standard and to assure that proper safety conditions are maintained. Reported any unsafe conditions and followed up on corrections of unsafe conditions and minimized losses. Performed investigations of accidents on the airfield which cause damage to county property or equipment/persons, determined causes of accidents and made recommendation for appropriates actions to prevent recurrences. Approved requests for emergency delivery on the airfield. Monitored safety condition of the airfield, maintained and ensured the smooth operation of the airport. Ensured that all operators adhere to the rules and regulation of the department. Monitored construction and maintenance projects affecting airfield activities. Ensured compliance with Federal Aviation Administration (FAA) and Miami-Dade Aviation rules and regulations to affect the safe and efficient operation of the Air Operations Area (AOA). Education Bachelor : Public 2 , December 2007 Barry University － City , State Public 2 Professional Affiliations Member, Small Business Association (2008 - present) Member, AAAE Skills agency, balance, budgets, contracts, delivery, government, inventory, loss prevention, managing, meetings, access, personnel, policies, program development, progress, safety, sales, training programs, transportation ",AVIATION " SR. GRAPHICS DESIGNER Summary I have been working as a graphic designer for Vanderbilt University for  twenty years. Additionally since 2013, I have been supervising/advising a team of anywhere from ten to 17 student designers who perform work for Vanderbilt students and student groups. Highlights InDesign Photoshop Illustrator Quark Microsoft Word, Acrobat Designing in four-color Photo manipulation and retouching Illustration and wordmark design Accomplishments Awards: Second Place for Great Performances at Vanderbilt 2006-07 brochure from Association of College Unions International First Place for Best Calendar 2006-07 from Association of College Unions International -Region 5 First Place for Great Performances at Vanderbilt 2001-02 brochure from Association of College Unions International Second Place for Homecoming Ad 2001-02 from Association of College Unions International Experience 02/2007 to 04/2017 Sr. Graphics Designer Company Name － City , State Graphic design work for all offices within the office of the Dean of Students including brochures, postcards, ads, posters, fliers, table tents, invitations, T-shirts, logos, banners, et.al. This involves work for any or all of the following departments: Active Citizenship & Service; Arts & Campus Events; Assessment and Special Projects; Black Cultural Center; Center for Student Wellbeing; Chaplain & Religious Life; Office of University Central Administration; Conferences Office; Greek Life; Housing and Residential Education; Inclusion Initiatives and Cultural Competence; International Student & Scholar Services; LGBTQI Life; Project Safe Center; Reservations & Events; Student Accountability, Community Standards, & Academic Integrity; Student Centers; Student Leadership Development; Student Organizations; Transition Programs; Margaret Cuninggim Women's Center; and sometimes projects outside of DOS when specially requested by the Dean of Students. Conduct research and collect information for all design projects. Assist with the development and implementation of marketing and public relations plans and strategies; write brochures, news releases and other promotional materials; handle details of production. Supervise, train, and assign work to ACE student workers. Compile data for preparation of budget. Contact printer and orchestrate final outcome of design products. Contact vendors and other professionals in preparation for design and marketing projects. Attend marketing and/or related seminars related to programs in Dean of Students. 01/1996 to 01/2007 Marketing/PR Specialist Company Name － City , State Graphic design work for Student Campus Events and more within the Office of the Dean of Students including brochures, postcards, ads, posters, fliers, table tents, invitations, T-shirts, logos, et.al. Areas include Great Performances at Vanderbilt, Greek Life, Vanderbilt Dance Group, Sarratt Gallery at Vanderbilt, Sarratt Studio Arts, Vanderbilt Homecoming, International Lens, and more. Conduct research and collect information for all design projects. Assist with the development and implementation of marketing and public relations plans and strategies; write brochures, news releases and other promotional materials; handle details of production. Supervise, train, and assign work two student workers. Compile data for preparation of budget. Contact printer and orchestrate final outcome of design products. Contact vendors and other professionals in preparation for design and marketing projects. Compose press releases and edit text. Coordinate, update and maintain all mailing lists. Attend marketing and/or related seminars related to programs in Sarratt. 01/1994 to 01/1996 Secretary III Company Name － City , State Update and maintain mailings for all functions relating to the Student Center. Prepare mailings for distribution. Coordinate, update and maintain all mailing lists. Compose press releases and edit text. Track history for all performances presented by Sarratt. Prepare time sheets for employees. Answer phones, file and substitute for cashier. 01/1988 to 01/1992 Manager Company Name － City , State Oversee all gallery operations. Prepare for openings, i.e., publicity and related mailings. Sell works of art and follow up with payment to artists. Write press releases and follow up on contacts. Create and maintain database for tracking all works of art. Prepare bulk mailings for promotional purposes. Create filing system, prepare payroll and sale tax forms. Maintain office and building supplies. Collect rent and handle all tenant related problems. Oversee custodial services. 01/1977 to 01/1988 Secretary III Company Name － City , State Support for Director of Management Information Systems & User Support Services. Compose and prepare memos, letters, reports etc. Set up and maintain departmental files. Handle confidential material such as personnel files, employee turnover reports. Reconcile monthly departmental budget variances. Handle travel arrangements and coordinate business calendar. Maintain assignment and personal computer logs. Education B.A : English Indiana University of Pennsylvania － State English Interests Art related environments: painting, collage, gallery going; reading; music related events Skills Academic, Acrobat, Photoshop, ads, Arts, art, banners, brochures, budget, cashier, color, Conferences, database, Designing, DOS, edit, filing, forms, Graphic design, Greek, Illustration, Illustrator, InDesign, Leadership Development, letters, logos, logo design, Lotus 1-2-3, Director, mailing, marketing, materials, Office, Microsoft Word, works, Management Information Systems, news releases, Paradox, payroll, personnel, Photo manipulation, posters, press releases, printer, promotional materials, public relations, publicity, quality, QuarkExpress, research, seminars, tax, User Support, Answer phones, travel arrangements ",DESIGNER " MANAGER - INFORMATION TECHNOLOGY AND BUILDING AUTOMATION SYSTEMS Summary Manager - Information Technology and Building Automation Systems Versatile Building Automation System engineer and IT professional with vast knowledge of Enterprise Project Lifecycle methodology and experience to deliver insightful network infrastructure and building automation solutions. Network engineering expert with strong background in project management and product support. Proven communication skills for quality development of standard documentation, as well as genuine leadership and assistance for associates and clients.  Highlights Enterprise platforms Current PMP Certification Project tracking Hardware and software upgrade planning Certified Information Security Manager User experience (UX) design Self-motivated Vast technical knowledge Server management Mac and PC expert Computer programming Highly motivated Resourceful Control system design Proficient multi-tasker Accomplishments Awarded the Navy and Marine Corps Achievement Medal in 2010, 2011, 2012, and 2013 . Awarded Sailor of the Year designation for the Pacific Naval Fleet in 2013. Successfully managed the network infrastructure and server environment for 150+ users and 300+ PC and network systems. Responsible for the training and development of 8 technicians and project coordinators within my team.   Experience Manager - Information Technology and Building Automation Systems October 2014 to Current Company Name － City , State Led a cross-functional team of engineers, QAs and UX designers to develop features and fix product defects. Delivered detailed feature roadmaps that included action items and project targets. Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Managed the 8 -person local IT team, allocating resources to ongoing projects and enforcing deadlines. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Worked on large enterprise and business critical applications. Analyzed and created new configuration for packaged software to meet business and system requirements. Configured, maintained and provided trending and performance analysis of enterprise class storage systems. Performed second-level support for all workstation and server class systems. Served as the technical lead for server infrastructure including development, QA, staging and production systems. Serviced electrical, pneumatic, mechanical and microprocessor controls. Analyzed, modified and repaired digital control systems. Set up, tested and configured networks, desktops, laptops and printers. Created employee training materials and procedures to teach in-house workers proper software and hardware protocols. Diagnosed, installed, configured and repaired computer systems and software. Information Systems Technician July 2008 to July 2014 Company Name － City , State Utilized IT expertise to support communications efforts in Operation Iraqi Freedom and Operation New Dawn, focusing on network security, Microsoft-based programs, and the installation and maintenance of affiliated hardware. Demonstrated technical expertise to install, upgrade, and troubleshoot networks and related articles, such as video teleconferencing systems, routers, servers, computers, switches, and sound systems. Entrusted with confidential information to successfully develop and review specifications, standards, protocol, and inventory data, as well as keeping numerous systems encrypted. Maintained and monitored the server room, the wireless network and other server infrastructure. Set up staff workstations with PCs, Macs, phones and laptops.Translated technical specifications into detailed product requirements. Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment. Education Master of Science : Computer & Information Science , 2015 University of Houston － City , State , USA Top 15 % of class Emphasis in Cyber Security and Information Awareness.  Coursework in Operating Systems and System Programming Coursework in Computer Networking and Information Technology Bachelor of Science : Management of Information Systems , 2011 University of Maryland University College － City , State , USA Coursework in Computer Networking and Information Technology 4.0  GPA Skills System administration Windows Server 2003 Windows Server 2008 VMware  Active Directory Microsoft Exchange 2013 Large computer networks Linux Mac OS Microsoft Dynamics Access Control Security  Certifications Certified Naval Information Systems Technician – First Class Petty Officer (E6) Information Systems Security Professional (CISSP) Microsoft Certified Systems Administrator (MCSA) PMI - Project Management Professional (PMP) ISA - Certified Automation Professional Cisco Certified Network Associate (CCNA) Certified Network Professional (CCNP) Certified Security Professional (CCSP) Video Teleconference Certified Expert CompTIA Security+ Network+ A+ ",INFORMATION-TECHNOLOGY " HR CONSULTING Summary 7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. CORE FUNCTIONAL STRENGTHS HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits Highlights HRIS applications (SAP) Proficient with MS Office (Word, Excel, PowerPoint, Access, Outlook) Payroll Softwares for Payroll Processing Experience 07/2009 to 01/2014 HR Consulting Company Name 07/2008 to 05/2009 HR Coordinator 05/2007 to 06/2008 HR Assistant Company Name I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale. Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in several reduced iterations for the HR Team. Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions. Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the top 5% of the Organization. Worked on optimization of the existing Reward and Recognition process. Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing. Worked on 360 degree feedback process for the Managers. Handled 500+ Employees in a Business Unit as a Single Point of Contact for all HR activities Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution. Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination. Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement Successive planning initiatives with 360 degree feedback. People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account. This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them. Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing the data and projecting Trends to enable better business decisions. Handling Orientation and On boarding for new employees. Providing and processing payroll Inputs. Managing the Employee benefits such as Medical Insurance. Coordinating for Training and Development needs of the employees. Maintain compliance with federal and state regulations concerning employment. Work with corporate group in running Organization Development activities. Planning birthdays, employee group events. Handling the leave management systems and maintaining timesheets. Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement. Recruitment: Working with hiring managers on Recruitment planning. Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events. Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed and Managed the "" Mentor Me"" program to motivate the high performers in the Organization. Handled a team of 3 members and made it a highly successful program. Education 2007 MBA : Human Resource Management KIMS University Karnataka University Human Resource Management 2005 Bachelors of Commerce BNDC University Karnataka University Willing to take up additional certifications such as PHR as required by the role. Masters of Business Administration Skills benefits, budget, client, delivery, hiring, HRIS, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, Access, Excel, MS Office, Outlook, PowerPoint, Word, MIS, negotiations, networking, Internet research, optimization, Organization Development, Payroll, Payroll Processing, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, SAP, seminars, strategic Additional Information Team Spot Award for being the best team in driving Performance Management Team Lead Award for "" Mentor Me Program"" ",HR " SALES Summary When thinking of the timeline of my career, numerous bullet points come to mind. Whether it be a skill or achievement that I can bring to the table, there is one common denominator that all of these personal traits fall under: Teamwork. Regardless of what job I may have had in the past, whether it be music education, recruiting, or sales, understanding that I am existing within/leading a team allows me to clearly understand the task at hand. Communication is the number one element to a successful team. A prolonged lack of communication can manifest itself into a negative environment, and it has been my number one priority to make sure everyone involved is on the same page. Highlights 6+ years of B2B sales experience. MS Office proficiency Team building expert Proven sales track record Detail-oriented Sales management Sales Purchasing Quotations Accounts receivable Customer service CAD experience Accomplishments Handled the highest volume account for current employer Developed profitable sales strategy with new product for longtime customer Project Management   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Experience Sales 01/2007 to 02/2016 Company Name City , State Initially hired as warehouse manager. Oversaw receiving inventory into stock, maintaining stock, as well as pulling and shipping orders as needed. Primarily used UPS Worldship for ground and LTL packages/pallets. Promoted to inside sales position in 2010 In charge of DAR's largest contracted customer. Main responsibilities involve processing large stock orders which pulled inventory from three different locations as well as drop ship orders. Responsible for replenishing stock as needed. Large customer service portion involved with this account. Fielded technical and specification questions through conference calls between our company's customer as well as the end user customer. Coordinated inspections for return items that were either defective, incorrectly supplied or did not meet the customer's needs. Purchasing, sales, customer service as well as quotations all fall under the job description of an inside sales representative at DAR since it is a small family owned business. Strictly defined roles are not a part of this job. Various situations required different people to take on various responsibilities which is where communication between all stages of an order is pivotal to success. The quotation process would be the most technical aspect of my time at D.A.R. Calculating yields on material needed, required amount of labor (what type of labor) as well as the appropriate mark-up for any given product required constant communication between myself and the employees working the fabrication shop. My greatest feeling of satisfaction came from quoting something never done by the company before and having that turn into an actual order. Acquired new business for a longtime customer through competitive quotes and quick lead times for orders. A close attention to inventory management resulted in quick lead times by making sure stock was available for custom items that customer started to purchase. Every aspect of training for the inside sales position at D.A.R. was on the job. This gives me great confidence to branch out into other industries if so given the chance. Music Teacher/Camp Counselor 01/2003 to 01/2007 Company Name City , State Began as music school receptionist. Duties included informing and educating people of the school's various musical programs along with scheduling lessons and classes. Later began to work as a counselor for their Rock Band Camp, where I was responsible for children ages 7-18. The goal throughout each week was to prepare a diverse set of songs for campers to perform during the camp's end of week concert. I also taught private drum set lessons to several students during this time. Drumset Teacher 01/2007 to 01/2008 Company Name City , State Students under my instruction saw progress throughout their lesson routine. Areas of.instruction included jazz, rock, Latin, and classical percussion. Staffing Coordinator 01/2004 to 01/2006 Company Name City , State Conducted interviews and administered drug tests for new applicants. Matched the skills of on staff workers with the appropriate job that clients needed. Marketing/advertising through mass mailings and faxes. Executed payroll duties at the end of pay period. Education BA : Business Communications 2012 Chestnut Hill College City , State GPA: GPA: 3.40 Business Communications GPA: 3.40 Degree obtained through night course schedule as to allow me to continue working full time. Extracurricular activities during this time centered around playing drums for Main Line Affair, a local area wedding band which made a point to perform for charitable organizations e.g. Angels Flight East, Light the Night and St Baldrick's. Select One : Audio/Video Recording Bloomsburg University of PA City , State , USA Audio/Video Recording Skills advertising, competitive, counselor, clients, customer service, faxes, inside sales, instruction, inventory management, inventory, marketing, payroll, purchasing, quick, receiving, receptionist, sales, scheduling, shipping, specification. ",SALES " SENIOR RESIDENT INSPECTOR Summary Dependable and hard-working Senior Transportation Construction Inspector with more than 20 years of experience in the transportation construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Highlights Exceptional problem solver Organized and detail-oriented Advanced critical thinking Strong communication skills MS Office proficient Proficient in E-Builder Software Superb management skills Project budgeting Cost control Project management Residential construction specialist Building Construction Trades Certificate Operational analysis Erosion and sedimentation control Technical plan execution Concrete estimation Accurate measurements and estimates Structural and architectural pre-cast concrete Blueprint reading Baseline schedules creation Building codes and regulations Demolition Accomplishments Managed projects ranging from $38 - $945 million dollars, while supervising my team, and meeting deadlines of an aggressive schedule due to the mile stones set by the government. Experience Senior Resident Inspector March 2014 to June 2014 Company Name － City , State I implemented erosion control measures at the onset of the road relocation project at the Mount Airy Airport. I oversaw installation of silt fences, check dams, and basins as per plans and specifications. I verified integrity of devices after rain event and met all project contract specifications. Senior Inspector June 2013 to February 2014 Company Name － City , State I managed the erosion control effort on the I-77 project in Statesville, NC. I oversaw and organized installation of rock line ditches and basins. Validated silt fence and outlet ditch repairs after major rain events and met all project contract specifications. Senior Bridge Inspector September 2010 to March 2013 Company Name － City , State I oversaw bridge construction of the 27B63 Fly over bridge. This was a four span bridge with spread footers. Concrete construction of abutments piers and pier caps were installed as per plans and specifications. Type 2 girders were placed as per erection plan. Construction of false work, deck rebar for decking, and dry run for concrete deck. Over saw construction of 6 cast in place retaining walls with spread footers, and 2 MSE walls with concrete leveling pads. I reviewed shop drawings for the project structures and made comments to be reviewed by engineer. Estimated cost of this project was $945 million dollars. Senior Inspector July 2005 to February 2010 Company Name － City , State I worked on the$750 million dollar Charlotte light rail system project. Oversaw construction of five bridges: two with three spans, two single spans, and one with nineteen spans. Managed this project and met deadlines even though this project had an aggressive schedule due to the mile stones set by the government. I managed bridge construction, took part in project meetings, and made comments as needed on the construction activity. Oversaw bridge construction consisting of H piles and drilled shafts. Oversaw the drilled shaft construction with a day and night shift. I checked and verified rock socket and bottom elevation. I inspected construction of abutments, piers, and pier caps formed in place with rebar and concrete. I was responsible for checking all shop drawings for the bridge before construction was preformed. I was the Senior bridge inspector for the Louisiana Timed Managers Program, Mansfield, LA. I was lead Structure Inspector on the project. I managed a $45 million dollar project on the SR 171 hurricane route. I oversaw construction of one 5-span bridge and three 3-span bridges. I inspected the work performed on 4 other bridges, concrete piles, concrete caps, type 2 girders, decking SIPS with epoxy rebar. I inspected dry run for bid well concrete finisher that meet concrete specifications. I created the punch list for final inspection. Transportation Construction Inspector March 2004 to December 2004 Company Name － City , State Worked on the $45 million dollar bridge project on SR 0028-28A Etna, PA; Penn Dot District 11-0. I oversaw construction of three cast-in-place retaining walls; pre-drilled piles, EFCO forms, rebar, concrete and tie backs. I inspected testing by the geotechnical engineer of tie backs to ensure that testing met specifications and contract requirements. Transportation Construction Inspector June 2000 to November 2003 Company Name － City , State Worked on a $38 million dollar contract for the Port Authority of Allegheny County, Pennsylvania. I also worked on a Light Rail Transit project, stage two, in Overbrook, PA. Oversaw construction of three new bridges: one six span bridge, one three span bridge and a single span bridge. Drilling caissons, cast in place retaining walls, concrete footers, structural steel placement, concrete deck, parapets, and approach slabs. I reviewed all work preformed to ensure that it met plans and specifications for monthly estimate payments. Construction Inspector June 1991 to February 2000 Company Name － City , State 1994-1999 Construction Inspector for Materials Penn Dot projects (I-79 Meadowlands) and Southern Expressway 18A. My duties included running construction soil lab for the projects. Work field testing soil, concrete and aggregates for state projects valued at $15 to $22 million dollars. 1991-1993 Construction Inspector on Penn Dot projects SR 0018 -A) Bavington Pa. Oversaw construction of a new replacement single span bridge. Bridge work consisted of demolition of the existing bridge, driving steel H piles with concrete abutments type 2 concrete girders, and sip decking. Responsible for checking all form work, rebar, and concrete as per specifications made by weekly estimates. Construction Inspector Penn Dot project SR 0039 - B18 Oversaw construction of a MSE construction single span bridge. The MSE walls were constructed before piles were being driven due to field conditions. Abutments formed, rebar placed, and concrete type 2 girders used in sip decking. I Inspected rebar and concrete for decking and Bidwell finishing machine to ensure specifications were met. Education High School Diploma : Academics Shaler Area High School － City , State Residential Construction Certificate Community College of Allegheny County － City , State Certification in Construction Materials and Lab Testing Jeff Zell Consiltants － City , State Certification in Project Management Colorado Technical College Online － City , State Interests I enjoy traveling with my family. Skills Reliable hard worker interested in using my skills to meet the requirements of this position. Advanced critical thinker that is organized and detail-oriented. Strong communication and management skills. Proficient in MS Office and E-Builder Software. Project management, budgeting, and cost control. Professional Affiliations Member of the American Concrete Institute, National Institute for Certification in Engineering Technologies and OSHA, and NC DOT Certified in Concrete and Erosion Control. ",CONSTRUCTION " KINDERGARTEN TEACHER Professional Summary Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results. Core Qualifications Microsoft Office: Word, PowerPoint, Excel, Outlook Inspiration Software Publisher Software Quick learner/Adaptable Strong Typing Skills Lifelong learner Proofreading/Grammar Strong interpersonal skills Resourceful & adaptable Professional and mature Self-starter/self-directed Results-oriented Flexible & adaptable Time management Meticulous attention to detail Experience Company Name City , State KINDERGARTEN TEACHER 09/2013 to Current Create engaging and inquiry based lesson plans in accordance with District-wide curriculum units following Common Core standards for Kindergarten. Differentiate instruction according to students' ability and skill level. Work with a diverse student population including English Language Learner (ELL) students, and non-English speaking students. Delegate tasks to teacher assistants and volunteers. Establish positive relationships with students, parents, and fellow teachers as well as collaborate to plan and schedule lessons promoting learning and student engagement.  Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. Received an Award from the Boys & Girls Club of Nashua; 2014-2015 TEACHER OF THE YEAR AWARD FOR KINDERGARTEN Company Name City , State K-5 LITERACY & MATH INTERVENTIONIST 09/2008 to 09/2013  Provided daily small group literacy and math intervention services using researched based programs for students, K-5, who are at risk of failing to meet district and state standards. Communicated effectively, students' progress or needs and established positive relationships with students, parents, specialists, and fellow teachers from various grade levels. Company Name City , State STUDENT TEACHER/SUBSTITUTE TEACHER 09/2006 to 06/2008 *Student Teacher for Grades 2 and 4. Substitute Teacher for grades K-12 and High School Substitute Teacher at Hollis/Brookline High School. Company Name City , State DIRECTOR, INDEPENDENT CONTRACTOR FOR PAMPERED CHEF 01/2000 to 04/2003 Successfully operated a home-based direct-sales business by marketing kitchen tools through in-home cooking demonstrations achieving top personal sales and top recruiter as well as three all expense paid trips for two. Company Name City , State PHARMACY TECHNICIAN 01/1993 to 10/1996 Assisted in preparation and filling of prescriptions requiring 100% accuracy. Company Name City , State Owned & Operated IN-HOME DAYCARE 03/1990 to 01/1995 Company Name City , State ACCOUNTANT I 01/1987 to 03/1990 Responsible for entire billing cycle of various government contracts all requiring 100% accuracy. Company Name City , State ACCOUNTANT ASSISTANT 01/1985 to 01/1987 Responsible for entire billing cycle. Company Name City , State ADMINISTRATIVE CLERK 01/1984 to 01/1985 Proposal preparation, audit support and material reconciliation. Company Name City , State SECRETARY I 01/1982 to 01/1984 Provide secretarial support for ten administrators and program manager. Education MASTERS OF EDUCATION IN : ELEMENTARY EDUCATION 2008 Rivier University , City , State , USA ​ NH Elementary Educator Certificate K-8 (1811 ) Current through 6/2017 ; PRAXIS I & II  April 2006, Sept. 2007 BACHELOR OF SCIENCE : BUSINESS MANAGEMENT 1987 Rivier University , City , State , USA ASSOCIATE OF SCIENCE : ADMINISTRATIVE SECRETARIAL MANAGEMENT 1982 Nashua Community College , City , State , USA Non-Degree Program : INTEL MATH I & II 2012 Plymouth University/UNH Manchester , City , State , USA  Earned 6 Graduate Credits, 80 hours of Content-intensive professional development and learning strategies regarding K-8 core mathematic concepts. Professional Affiliations NASHUA GARDEN CLUB,   2004-Present MEDIC ALERT COMMUNITY AMBASSADOR,   2005-2010     ​Organized & distributed MedicAlert collateral to surrounding medical community. CHARLOTTE AVENUE ELEMENTARY SCHOOL CLASSROOM & PTO VOLUNTEER  1996-2008  Room mom, Reading & math groups, chaperone, baker, Hospitality & Garden Club, Ski & Chess Club Skills Computer proficiency, organizational skills, multi-tasking, customer service, Proofreading, Prioritization, Secretarial skills, time management, accounting, direct sales, data collecting, marketing, recruiting, proposal preparation, education, cooking, baking, and I can teach a non-English speaking person to speak, read and write in English.  Computer Skills: Microsoft Office Suite:Word, Excel, PowerPoint, Outlook; Inspiration Software & Publisher. Open to learning new software. ",CHEF " FINANCE MANAGER Executive Profile To work in an organization where I can put in best of my efforts, which proves to be beneficial for the organization, gives opportunities for professional and personal growth. Looking forward to work on a long term assignments in a corporate environment, where I will get exposed to different working conditions, there by excelling and enhancing my skills along with benefiting the organization to reach greater heights. Professional Experience 01/2010 to 01/2014 Presently working as Finance Manager at Moevenpick Hotel Sukhumvit 15 Bangkok. Worked for Ramada Hotel and Suites Bangkok, Wyndham group 1st managed hotel in Asia as a Finance Manager. 01/2008 Finance Manager 01/2006 to 01/2007 Deputy Manager 01/1980 to 01/2005 Company Name 4 Star Hotel), Visakhapatnam, managing all the activities of Finance Department and also handled the administration. MIS & Budgets: Preparing Management Information statements and submitting to Management. Preparing Budgets for the coming Years. Preparing statements and required statistical information for the Board of Directors Meeting. Monitoring the expenses with budget, submit to the management variance report with Budget. Monitoring the inventories, purchases. Obtaining competitive market price on periodical basis. Liaison with Sales and Marketing department for Average daily rate from various market segments. Preparing Month end report and financial reports for monthly Management meeting. Monitoring the property insurance and relevant insurance matter. Submitting periodical statements to the Financial Institutions. Looking after the total financial matters of the Organization. Cash Flow control Controlling Food cost and Beverage cost. Minimizing the expenditure and maximizing the profit without affecting the quality of service. ACCOUNTING : Maintaining Cash, Bank Books, General Ledger, Journal, Sundry Creditors Ledger, Sundry Debtors Ledger, Stores Purchase Journal, Cash Transactions, Subsidiary Ledgers, Preparing of Trial Balance, Profit & Loss Account. Preparing of Balance Sheet after providing outstanding Liabilities, prepaid Expenses, etc., Preparing of Interest Schedules AUDIT: Updating of Books of accounts and preparation of Statements for the conduct of Internal Audit and Statutory Audits, Audit Finalization, Preparation of Schedules, Bank reconciliation Statement, preparation of Depreciation Statement, Assets Register, Preparation of Foreign Exchange Statements for submission to Bank. Liaising with Auditors. TAXES: VAT, Withholding Tax: Input and Output VAT and making payment to Revenue department. Payroll Tax: Making recovery from salaries and arranging for payment. Income Tax: Preparing the computation Statement and making tax payments accordingly. PERSONNEL: Social Security: Making recovery from employee's salary, arranging for Social Security payment. Associates Medical insurance. COMPUTERS: Presently working on computerized accounting system. Computer training in DATA PRO COMPUTERS (MSDOS, LOTUS, WORDSTAR, UNIX, DBASE, Having knowledge in INFORMIX 4GL Programmes. OTHERS: Besides the above work routine, I am also looking after any liaison work with the outside agencies, entrusted by the Management. Education Bachelor of Commerce 1980 Andhra University Post Graduate Diploma : Financial Management 2001 Annamalai University Financial Management Major Field of study - Accountancy Computer Educations Diploma from Data Pro computers, Visakhapatnam. Accounting Package - Comanche, IDS, Tally 4.5, Touch Key, and Sun. MS-OFFICE from Datapro Computers , Visakhapatnam Personal Information Name : Y.JOHN DIVAKAR Father's Name & : Late Y.KRUPA RAO Date of Birth : 09-04-1959. Nationality : Indian Marital Status : Married Passport Number : J 1995772 Date of Expiry : 03-01-2021. Address for Communication : 87, Soi 12 Siam Mansion 12 D1. Sukhumvit,Klongtoey Bangkok 10110. Hobbies : Reading Books and magazines, listening Music. Strengths : i. Good communication skills ii. Good leadership skills & self -initiative. iii. Aptitude for learning things quickly. iv. Ability to work under pressure Salary Expected : Negotiable DECLARATION I hereby affirm that the information in this document is accurate and true to the best of my knowledge. Date : Additional Information Personal Information Name : Y.JOHN DIVAKAR Father's Name & : Late Y.KRUPA RAO Date of Birth : 09-04-1959. Nationality : Indian Marital Status : Married Passport Number : J 1995772 Date of Expiry : 03-01-2021. Address for Communication : 87, Soi 12 Siam Mansion 12 D1. Sukhumvit,Klongtoey Bangkok 10110. Hobbies : Reading Books and magazines, listening Music. Strengths : i. Good communication skills ii. Good leadership skills & self -initiative. iii. Aptitude for learning things quickly. iv. Ability to work under pressure Salary Expected : Negotiable DECLARATION I hereby affirm that the information in this document is accurate and true to the best of my knowledge. Date : 1st September 2015 Place : Bangkok Y. JOHN DIVAKAR. Skills ACCOUNTING, Accountancy, computerized accounting, Trial Balance, Balance Sheet, Bank reconciliation, Budgets, Budget, Cash Flow, competitive, Computer training, DBASE, Finance, Financial, financial reports, Foreign Exchange, General Ledger, IDS, INFORMIX 4GL, insurance, Internal Audit, Ledger, LOTUS, managing, market, Marketing, MS-OFFICE, MIS, MSDOS, Payroll, PERSONNEL, Profit, quality, Sales, Sun, Tax, TAXES, UNIX, WORDSTAR ",FINANCE " CONSULTANT Highlights Employee relations Performance management strategies Excellent interpersonal and coaching skills Course Prep for SHRM-SCP (May 2017) Employee handbook development Event management Manager coaching and training Employee relations Hiring and retention Experience Consultant Aug 2015 to Current Company Name － City , State Create professional business presentations. Contacted new and existing customers to discuss how specific services could meet their needs. Developed innovative business plans and sales strategies for customers.  Rese arched economic processing factors to determine the best process and sales strategies. Coordinated and managed major proposal processes from initiation to implementation. responses. Formulated a comprehensive business plan complete with clear and actionable sales goals and targets. Analyzed client requirements, created a business plan and drove strategy development. Planned and negotiated media buys, including TV, radio, print and digital. Director Apr 2012 to Aug 2014 Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Organized and led weekly personnel meetings with [number] team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Created and implemented the exit and interview program process. Advised top management on appropriate employee corrective actions. Ran the bi-weekly payroll process. Director Jul 2009 to Current Company Name － City , State Created and implemented the exit and interview program process. Created and modified job descriptions within all departments. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Maximized company revenue by [Action taken] . Identified key growth opportunities for the business through [Action taken] . Managed the day-to-day tactical and long-term strategic activities within the business. Reduced and controlled expenses by improving resource allocation. Represented the agency to government, funding and field sources at meetings and conferences. Addressed program and policy issues, developed best practices and improved service delivery. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Reviewed federal and state laws to confirm and enforce company compliance. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Human Resource Manager Jun 2007 to Sep 2009 Company Name － City , State Increased the employee base by [Number] % to meet changing staffing needs. Implemented an innovative employee incentive program, which resulted in a [Number] % increase in staff productivity. Recruited and interviewed [Number] applicants per [Time period] . Answered employee questions regarding [Topic] and [Topic] and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Identified staff vacancies and recruited, interviewed and selected applicants. Directed personnel, training and labor relations activities. Human Resource Assistant Jun 2003 to Sep 2007 Company Name － City , State Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool. Accurately processed data, validation and transmission for weekly, semi-monthly and sale payrolls. Prepared and filed sales and use tax returns, telecommunications tax returns, gross receipts returns, franchise tax returns, annual reports and other miscellaneous filings. Education Management Holmes Community College － City , State Master of Science , Counseling Education and Education Psychology Psychology Mississippi State University Counseling Education and Education Psychology Psychology Bachelor of Science , Business Administration College of Business and Professional Studies, Mississippi University for Women Business Administration Skills Revamped the orientation process for all new hires, which was implemented company-wide. Successfully decreased staff turnover by [Number] % in [Number] months.  P rovided assistance in resume building, training, and career path development.   Reduced employee turnover by 10%.  Created [Number] -week virtual training sessions for a [Program type] certification program. Qualifications ",CONSULTANT " TEACHER Executive Profile Passionate, creative leader with more than 5 years experience spearheading special events, projects, and initiatives in corporate and educational settings. Strong oral and written communication skills in English and Spanish which establish and maintain key working relationships across audiences. Effective trainer/presenter of programs and initiatives for administration, colleagues, and students. Enthusiastic people person with the ability to inspire, influence, and motivate others to be innovators and supporters of constant positive change. Skill Highlights Professional Experience Teacher Jul 2005 to Current Company Name － City , State Current assignment: 4th grade Bilingual Teacher. Produced academic achievements every year with 90-100% passing in all content areas. Produced an 80% exceeding progress Mathematics and a 30% exceeding progress performance in Reading for the 2013-2014 school year serving a Bilingual-Special Education class. Served as a Foro Abierto consultant, a Spanish Reading First educational program. Major role player in many school initiatives and committees such as PBIS, Partners in Education, Robotics Camp, PLTW, and Vertical Alignment teams. Invited to present as a spokesperson for Lujan Chavez at the Region 19-PBIS 2012-2013 Border Conference and after that presented alongside team every year in annual PBIS conferences. Presenter alongside our PBIS team at the annual Region 19-PBIS Conference. Helped launch Robotics Elementary Camp and served as spokesperson for the parents assembly on the last day of camp responding to district and media questions. Launched and have executed an annual talent show since 2008 which results in a positive, energetic event that celebrates our year-long efforts as a school. Kindergarten Bilingual Teacher Aug 2003 to May 2005 Company Name － City , State Responsible for a self-contained kindergarten bilingual classroom for the 2004-2005 school year. Responsible for a team teaching kindergarten bilingual classroom for the 2003-2004 school year. Participated as cultural liaison and secretary board member of PTA for the 2004-2005 school. year. Sales and Marketing/PR Manager Mar 1999 to Sep 2002 Company Name － City , State Responsible for assisting director of sales in expanding the corporate market during 2000. Promoted to corporate sales manager within five months. Revived a relationship with Border Patrol government account which produced an additional 44,000 revenue in August of 2000. Promoted to groups sales manager in February of 2001 to develop an under-producing non-corporate market. Analyzed, reinvented, and executed a new marketing plan for the Mexican National market, which resulted in $35,000 revenue in weekend business from Mexico during 2001. Met and exceeded sales goals for 2001 in future business for 2002 and booked over $295,000 in future business for 2003. Major role player in the increasing of market share by 11% over previous year, moving from #5 of 8 to #1 of 8 in competitive set. Increased RevPAR by 10.7% over previous year, moving from 5 of 8 to #3 of 8 in competitive set. Averaged an annual 107% market penetration in 2001. Launched advertising campaign to include direct mail, marketing packages for website, and radio spots to promote hotel in Chihuahua and El Paso. Performed quarterly visits to maintain public relations with key players in the Mexican National Conventions and Visitors Bureau in Chihuahua, Mexico. Joined ""Viva El Paso"", Southwest Airlines, and local radio stations to plan and deliver an annual event that marketed El Paso as a destination site within Texas and Arizona. Education M.D , Educational Leadership 2015 Concordia University － City , State Educational Leadership Bachelor of Business , Marketing El Paso 1999 University of Texas － City , State , USA Marketing El Paso Personal Information I know that my marketing experience fused with twelve years as a Texas educator have prepared me for this position. I am an Ysleta at-risk success myself, and I have excellent community relations to enhance YISD's valuable stance in El Paso. Skills academic, Photoshop, advertising, cancer, competitive, conferences, consultant, content, creative design, Creative Problem Solving, Client Relations, direct mail, editing, government, Illustrator, director, marketing plan, marketing, market, materials, Mathematics, Microsoft Office, 2000, Word, Presenter, producing, progress, Project management, public relations, Public Speaking, Quick Learner, radio, Reading, read, Robotics, sales, sales manager, scripts, speak Spanish, Spanish, Teacher, teaching, Technical Writing, video, web site, website Additional Information Additional Information I know that my marketing experience fused with twelve years as a Texas educator have prepared me for this position. I am an Ysleta at-risk success myself, and I have excellent community relations to enhance YISD's valuable stance in El Paso. (former supervisor) ",TEACHER " HR ASSOCIATE MOBILIZATION COORDINATOR Summary Professional with extensive experience in Human Resources in Oil & Gas Company. Want to be part of an organization that allows me to utilize my strongest skills to achieve the goals for the company, as well as my own personal goals. Accomplishments MVP Award, Houston, 2009. Meeting Project Client set goal of mobilizations to Escravos GTL project year end 2008. Training Focus The basicc of Expatriate and Foreign Nationla Taxation, Houston, 2007 Death Notification Training, KBR Employee Assistance Program, Houston, 2008. Skills MS Office (Word, Excel, Outlook and powerpoint) SAP database, Applicant tracking system. * Strong organizational and Adminstrative skills * Develop and implement creative solutions with cost, efficiencey and deadlines. * Articulate and effective communicator and trainer * Committed to achieving company and personal goals and high quality performance standards. Experience 01/2009 to Current Company Name － City , State HR Generalist Mobilized high volume exployees overseas on short/long term in accompanied /unaccompanied status. Point of contact form the beginning till the end of expats/Inpat assignment. Directed and implemented human resource policies and procedures and provided guidance to field human resources managers. Created assignment offers compensation packages to include uplifts and base pay, per diem allocation, additional payments and benefits. Directed employee to employee relations, policy development, training, recruitment, payroll and benefits administration. Attended corporate planning meetings and assisted in re-writing international assginment policies and procedures. Sit in interviewes and trained new employees. Administer the Good and Services review program twice a year. Evaluated new hire documents and employee evaluations, and provided extensive training to staff members. Prepared and presented training seminars to other HR professional. Assist employee issues with benefits, payroll, HR systems and Administrative issues. Manage regions: Germany, Kuwait, Brazil, Australia, Italy, Mexico, China, Zambia, Angola. 01/2007 to 01/2009 HR Associate Mobilization Coordinator Company Name － City , State Handled unemployment and workers' compensation claims, maintained personnel files, and updated the company's affirmative action plan. Responded with sensitivity in a timely manner to employee problems and concerns. Presented company policies, procedures, philosophy, and benefits to new employees. Attended corporate planning meetings and assisted in writing policies and procedures. Arranged medical appointment, assignment paperwork, travel, hotel, car rental, temporary housing and tax briefings. Prepared and processed personnel transfer paperwork. Prepared and distributed correspondence to internal and external candidates * Apply for entry and work visas. Manage regions: Nigeria, Chad, Indonesia, Algeria, Canada, Qatar. 01/2005 to 01/2007 Administrative Specialist Administrative associate/ Tax assistant Company Name － City , State Managed the Tax Equalization Program for Expats and inpats. Collect check payments, verified amount and send to payroll for endorsement * Assist expats with completing tax forms and answer questions. Complete check request for reimbirsement of P&I on employees and IRS notices * Initiate move notices * Administer the Certificate of Coverage program for expats on assignment. Order office materials and supplies from varies vendors. Compose and types collections letters and other corresoindence by email or certified mail. Back up timesheet keeper and Web pan initiator. Codes and process invoices and overhead financial numbers. 01/2003 to 01/2005 Administrative Associate Provided administrative or secretarial support to a department. Worked to complete defined tasks in accordance with standard procedures. Supports general business operations by providing simply administrative support activities. Compiled, copies, sorted and files records of office activities, business transactions and other activities. collect and distribute department and employee's mail. Set up pouch mail for new projects. Took passport and visa pictures. Notified payroll, HR and A&F of employees new assignment or completions. Structured and maintained a clean and organize office area. Education and Training 2007 A.A : General Studies San Jacinto College － City , State General Studies 2010 B.A : Business Mgt University of Houston Downtown － City , State Business Mgt HR mgt VP - SHRM UHD chapter Activities and Honors Member, SHRM, Houston, 2009 to 2017 Member, HR Houston, 2009 to 2018 Member, Houston International HR Roundtable LLC, Houston, 2011 to 2015 Languages Fluent in Spanish and English - Read, Write and Speak * Skills administrative support, benefits administration, business operations, employee relations, process invoices, policy development, SAP, Structured ",HR " ACCOUNTANT Highlights -Soft Skills: Public Speaking, Public Relations, Team Building, Project Management, Procedure writing, Staff Supervision and Management, Ability to interface with professionals on all levels. Accomplishments, Honors, and Activities -Board of Directors Member for the Food Bank of Corpus Christi from November 2010 to April 2013. -Held Life Insurance License -Basketball Official (Referee) High School Varsity Level. Accomplishments Accomplishments, Honors, and Activities Experience Accountant August 2014 to May 2015 Company Name － City , State Perform daily and routine accounting functions for two main companies and five small royalty companies. Responsibilities include but are not limited to the following: Accounts Payable, Accounts Receivable, Manage and reconcile funds for multiple banks accounts, Payroll, Perform detail audits and adjustments of Balance sheet and Income Statement accounts, Audit and pay monthly Sales Tax, Inventory Reconciliations, and Budgeting. District Administrative Manager February 2014 to June 2014 Company Name － City , State Managed and assisted the Accounts Receivable, Accounts Payable, and HR/Payroll staff for our district, with daily entrees, follow-up, and reporting as needed. Prepared and presented daily reports to various departments for more accurate management of the financial areas of their operations, such as inventory, Purchase Orders, and Bill of Lading. Performed accounting functions in On-Base, AX, Avantis, and Microsoft Office software. Business Manager January 2005 to February 2014 Company Name － City , State Managed the operations for a $1.2 million dollar partnership. Duties included planning, overseeing and directing accounting, logistics, and production functions, direct sales and customer service. Accounting functions: Managed over $500K of Fixed Assets, and inventories also valued over $500K. Administered Government contracts for USDA Food Aid with gross revenue up to $1.5 million annually (net income $500K). Upgraded company's software to integrate bill of assembly to interface with accounting software. Performed month end reconciliations, audits, closings, and financial statement reporting. Performed regular physical inventory audits. Supervised bookkeeper all aspects of the accounting cycle including Payroll, AR, and AP. Operations functions: Oversaw and directed the warehouse supervisor, warehouse maintenance supervisor and up to 20 employees to assure optimum production of personnel and facility. Communicated with logistics suppliers such as the Railroads and various trucking companies, governmental agencies (such as the USDA), customers and vendors to assure on time receiving, production, and shipping of goods. Created, implemented and managed our company's Food Safety and Quality Assurance Programs, including a fifty page Food Safety Guide. 2383 Suwanee Pointe Drive Lawrenceville, GA 30043 361.563.7084 dkterry40@sbcglobal.net Staffing Manager January 2003 to January 2004 Company Name － City , State Provided personnel solutions to various organizations for their Accounting and Administrative needs. Interviewed and advised employees in various aspects of their professional career process. Earned sales bonuses within my first three months with the company. Accounting Manager January 2002 to January 2002 Company Name － City , State Assisted Controller in various aspects of the accounting cycle. Supervised new member billing clerk and cash receipts clerk. Helped with computer and networking issues in a Windows NT/XP environment. Implemented changes and procedures through two software upgrades in CSI software. Trained various staff in effective use of MS Excel. Audited Corporate-billing accounts. General Merchandise Department Manager January 2000 to January 2002 Company Name － City , State Supervised and trained employees for strategic ordering and merchandising product for optimal sales, and in standard operating procedures. Created weekly schedule and departmental reports. Prepared for physical inventory every 6 months. Accounting Software Consultant January 1998 to January 2000 Company Name － City , State Consulted users of DacEasy accounting applications in Software training, troubleshooting, setting up their entire automated accounting system, and establishing accounting procedures for their business. Trained other departments in proper accounting procedures, worked closely with CPA's for all tax related issues and coordinated payroll processing with an automated payroll system. Accountant January 1999 to January 2000 Company Name － City , State Full Charge Bookkeeper/Accountant for a start-up Internet Telephone Company. Entered daily GL transactions. Supervised the Accounts Payable clerk. Worked with the Assistant Controller to establish and manage the Accounting functions related to all Sales aspects of the business. Assisted with month end reconciliations. Reconciled cash balance reports for five bank accounts on a daily basis and assisted in the managing of these accounts. Other duties included writing Accounting procedures for Accounts Payable and Cash Management. Education Master of Arts : Christian Education Dallas Theological Seminary － City , State , US Master of Arts in Christian Education - Dallas Theological Seminary, Dallas, TX Bachelor of Arts : Economics Marshall University － City , State , US Bachelor of Arts in Economics - Marshall University, Huntington, WV Associates of Applied Science : Accounting Hocking Technical College － City , State , US Associates of Applied Science in Accounting - Hocking Technical College, Nelsonville, OH Maintained a 4.0 GPA while completing 12 hours of upper level accounting courses. Affiliations Board of Directors Member for the Food Bank of Corpus Christi to April 2013 Certifications CPA Skills Accounting, Sales, Inventory, Payroll, The Accounting, Reconciliations, Bookkeeper, Audits, Operations, Ap, Ar, Assembly, Closings, Contracts, Customer Service, Direct Sales, Fixed Assets, Food Safety, Government Contracts, Logistics, Maintenance, Million, Quality Assurance, Receptionist, Retail Sales, Sales And, Shipping, Usda, Accounts Payable, Solutions, Staffing, Cash, Clerk, Merchandising, Ordering, Automated Payroll, Payroll Processing, Software Training, Training, Accountant, The Accounts, Accounts Receivable, Credit, Billing, Csi, Excel, Ms Excel, Networking, All Sales, Basis, Cash Management, Forecasting, Gl, Telephone, Adjustments, Audit, Balance Sheet, Budgeting, Monthly Sales, Sales Tax, Annuities, Cpa, Life Insurance, Procedure Writing, Project Management, Public Relations, Team Building, Administrative Manager, Entrees, Entrées, Hr, Microsoft Office, Ms Office, Purchase Orders ",ACCOUNTANT " EXECUTIVE ASSISTANT HR Summary Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Focused, results-driven professional looking to obtain a career oriented administrative position with Newark CEDC. Office Management Calendar Management Policies & Procedures Manuals Report & Document Preparation Spreadsheet & Database Creation Bookkeeping & Payroll Records Management Meeting & Event Planning Facility Management Highlights Word, Excel, Access, PowerPoint, SAP, Lotus Notes, Oracle Experience Executive Assistant HR 01/2014 to Current Company Name City , State Providing administrative support to President of home-care service provider to the Developmentally Disable population. Maintain calendar, process requisitions, and organize company meetings. Administer pre-employment training and testing. Mange bi-weekly payroll for 100 employees Maintain schedules and calendar management for President. Maintain organization charts, staffing/workforce plans, HR audit files and other confidential materials. Coordinate with Recruiting and Staffing to process new hires. Handle all administrative support responsibilities related to HR. Biller 12/1999 to 05/2004 Company Name City , State Processed incoming and outgoing shipments. Analyzed customer billing issues for corrective actions. Provided assistance to dock personnel and suppliers on shortages and overages. Assisted in special projects as needed. Administrative Assistant 10/1997 to 08/2013 Company Name City , State Responsible for assisting the Director of Engineering, VP of Construction, HS&E Director and Human Resource Business Partner. Maintain documentation control for construction projects, new hire and safety training, purchasing activities, ensuring payment of all site utilities, and support accountant on account payable issues. Specific accomplishments included: Engineering Organized travel for senior management domestic and international. Organized travel, lodging and meal for international employees. Prepared monthly reports for capital projects, process change, utility usage, and overtime expenditures. Coordinated meeting, luncheons, corporate functions and internal training seminars. Assisted in the implementation of electronic system. Assisted and revise hazops, batch sheets, and SOP's. Monitored and purchase office, facility, PPE and lab supplies. Assisted engineering department staff (10) with expense reports, subscriptions and licenses. Safety Training Prepared issue and maintain contractor approval applications and insurance certifications. Maintained training logs for plant personnel and assist in the coordination of plant safety training. Provided PPE for employees, contractors, subcontractors and visitors. Assisted with safety walks, audits and incident investigations. Lead initiatives on green projects utilizing Six Sigma Lean process. Construction Liaison between city official and construction department on obtaining tax abatement utilizing the affirmation action program. Liaison between VP of Construction and architecture firms, subcontractors and union officials. Maintained travel, lodging, and transportation for VP of Construction and staff. Developed and implement report systems for Project Engineer and Construction Management. Assisted in managing capital project budget for 33M-research building. Assisted in managing capital project budget for 30M flavors building. Assisted Drafting department with copying, scanning and shipping of PID's and architectural designs. Created, maintained, and submitted requisitions, contracts, addendum to contracts, and contractor approval forms. Setup and maintain project field offices. Assisted in organizing bid packages for onsite and offsite construction projects. Maintained certified payroll documentation from all subcontractors. Human Resources Provided assistants to HR Business Partner in new employee background checks and physicals. Conducted new employee benefits orientation. Prepared brochures for job fair and maintain biweekly payroll for engineering department. Prepared agenda for managers to meet newly hired employees. Senior Assistant Underwriter 03/1994 to 07/1996 Company Name City , State Reviewed applications, letters, close outs, and cancellation policies. Advised clients on policy documentation, correspondence, cancellations, deletions, and additions. Prepared, review, rate, and issue renewals and new business policies. Maintained and developed quality control procedures for finance contracts Developed and implemented automated monitoring systems. Education Master of Business Administration 2011 Centenary College City , State Bachelor of Science : Business Administration 2009 Business Administration Skills accountant, administrative support, benefits, billing, brochures, budget, bi, charts, contracts, copying, clients, documentation, Drafting, Engineer, senior management, finance, forms, Human Resource, Human Resources, HR, insurance, letters, Lotus Notes, Director, managing, materials, meetings, Access, Excel, office, PowerPoint, Word, Oracle, organizing, payroll, personnel, policies, purchasing, quality control, Recruiting, research, Safety, SAP, scanning, seminars, shipping, Six Sigma, SOP, Staffing, tax, transportation, utilities ",HR " PRINCIPAL CONSULTANT Executive Profile A dynamic strategic leader that translates operations and business strategies into maximum profits commensurate with the best interest of shareholders, customers, employees, and the community. An expert in consumer and mortgage lending dedicated to enhancing profitability by streamlining operational platforms, developing new markets, drafting strategic lending initiatives, growing a high-quality loan portfolio and regulating and managing risk. Extremely analytical and knowledgeable of mortgage banking compliance and regulations with proven track record of applying controls to manage risk. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics. Skill Highlights Mortgage Lending Retail / Wholesale Lending Commercial Lending Agency / Jumbo Financing Consumer Lending Indirect Lending Portfolio Management Streamline Operations Business Development New Market Expansion New Product Development Process Reengineering Multi-Site Operations Regulatory Compliance Loss Mitigation Strategic / Tactical Planning Project Management Team Recruitment and Leadership Risk Assessment and Analysis Mergers / Acquisition Educational Seminars Professional Experience Principal Consultant January 2009 to Current Company Name － City , State Mortgage banking advisor specializing in developing and implementing business models to achieve successful streamlined mortgage platforms. Areas of expertise include project management and production, streamline operations, loan analysis, risk management and compliance programs, often working in conjunction with companies such as Navigant Consulting, New Oak Capital, LLC, Solomon Edwards Group, Clayton Group, and CC Pace. Results:: Streamlined and improved the quality of the review process for the OCC Look Back Project as Senior Analyst, while directing and managing one of the most productive and efficient teams of over forty file-review staff completing in excess of 8,000 full file reviews of foreclosure, bankruptcy, and loss mitigation processes Developed a successful new risk management and quality control process which achieved a 55% decrease in documentation and policy errors resulting in loans being purchased and funded in less than half the time Facilitated an increase in monthly production from $12 million to $30 million in less than six months through leading the acquisition of warehouse lines and investors while transitioning company from broker to banker. Chief Operating Officer January 2006 to January 2009 Company Name － City , State Director of all aspects of sales and operations for both retail and wholesale lending including underwriting, closing, post-closing/shipping, secondary marketing, loan servicing, quality control, risk analysis and compliance. Managed all staffing, development of marketing strategies and company direction in conjunction with the President/CEO Results: Increased closed loan production from $10 million to $25 million within six months of start date Reduced average loan closing time from 35 to 17 days by implementing a redesigned streamlined workflow Achieved a 37% reduction in monthly operating expenses by redeveloping and implementing new departmental and corporate budgets while simultaneously increasing production. Senior Vice President January 2004 to January 2006 Company Name － City , State Directed sales and operations staff for retail, wholesale, and consumer direct platforms overseeing all sales, processing, underwriting, secondary marketing, loan servicing, post closing and shipping. Developed and implemented quality control processes, marketing strategies, and annual budgets. Results: led company to record year in new application volume and new loan originations ($1.2 billion) in 2005 Developed and implemented new product matrix which allowed maximization of marketing efforts and improved execution of bulk loan sales in secondary market Restructured operations workflow producing a significant decrease in loan turnaround times while reducing staff by 33% and increasing profitability in excess of 25% Created new empowered work environment which led to increased quality of staffing and employee morale across all departments. Senior Vice President Regional Manager January 2002 to January 2004 Company Name － City , State Managed all aspects of mortgage loan operations including processing, underwriting, closing and post-closing for 16 retail production centers from Massachusetts to Virginia encompassing 178 operations staff and direct interaction with 250 plus loan officers. Key focus given to loan quality, customer service, staffing, and budget forecasting. Results: Produced $250 million in monthly loan production Elevated troubled region to most profitable in company in 6 months while replacing 40% of management staff and 25% of line operations staff Achieved record level mortgage loan growth in 2003. Chief Lending Officer January 2001 to January 2002 Company Name － City , State Responsible for oversight of all lending portfolios including mortgage and consumer loan production, loan servicing, capital markets, loan quality and compliance. Led analysis and review of new products and programs including indirect lending opportunities Results: Reduced closing timeframes by 50% by redesigning mortgage loan origination and workflow to enhance efficiency Improved profitability of loan sales into secondary market place by reengineering capital markets workflow Increased community awareness by conducting first time home buyer seminars for the local communities to educate new home buyers. Senior Vice President - Director of Strategic Projects January 1984 to January 2001 Company Name － City , State Directed and managed a staff responsible for providing leadership in the development and implementation of process improvement and new technology solutions for large cross division projects. Direct accountability for department consisting of five vice presidents (project managers) and project budgets. Selected and managed third party vendors. Indirectly matrix managed approximately 150 employees. Results:. Designed and implemented new workflow encompassing 4 business channels, 5 departments and over 300 people. Supervised Mers (Mortgage Electronic Registration System) implementation team that was recognized as an industry leader. Senior Vice President January 1984 to January 2001 Company Name － City , State Wholesale Lending / Portfolio Retention Managed sales, operations, and underwriting functions. Accountable for loan volume, loan quality, income and expense management, and overall profitability. Managed network of 250 mortgage brokers. Results: Managed sales staff of 15 account representatives in 8 states responsible for developing new clients and servicing existing clients and staff of twenty-seven operations and underwriting specialists. Exceeded production and profitability goals for the region Created positive staff morale and eliminated employee turnover by redefining staffing needs and requirements. Education Bachelor of Science Degree : Finance Banking and Financial Institutions Economics IOWA STATE UNIVERSITY － City , State GPA: Alumni of Alpha Kappa Psi Business Fraternity Finance Banking and Financial Institutions Economics Alumni of Alpha Kappa Psi Business Fraternity Interests Habitat for Humanity *Ridgefield Conservatory of Dance Additional Information Community Volunteer at: *Habitat for Humanity *Ridgefield Conservatory of Dance Skills Streamline, Analyst, Agency, banking, budgets, budget, Business Development, capital markets, closing, Commercial Lending, Consulting, clients, customer service, directing, direction, documentation, Financing, focus, forecasting, Leadership, Regulatory Compliance, Director, managing, marketing strategies, marketing, Market, Mergers, Mortgage Lending, mortgage loan, mortgage loan origination, network, New Product Development, Process Reengineering, processes, process improvement, producing, Project Management, quality, quality control, Recruitment, reengineering, Retail, risk analysis, Risk Assessment, risk management, sales, Seminars, shipping, Solomon, staffing, Strategic, underwriting, workflow ",BANKING " ACCOUNT REPRESENTATIVE Professional Summary I am a social media and public relations professional, experienced in creating direct-to-consumer and internal communications for global brands. I am also the founder of @Wandering_for_Eats, a foodie Instagram brand with over 3.5k followers and multiple partnerships with local businesses in Hudson County, New Jersey. Skills Social Media Strategy Digital Marketing Content Development Copywriting Photo Editing Microsoft Office Suite Ads C Content Content Development Copywriting Client Delivery Email Finance Financial Leadership Letters Marketing strategy Marketing Materials Meetings Microsoft Office Suite Network Photo Editing Profit Proposals Quick Recruitment Research Sales Stories Strategy Television Articles Work History 04/2016 to Current Company Name Organically increased Instagram following over 200% from 1k to 3.5k in the past four months, and achieved an average engagement rate of 12.2%. Continuously growing followers by optimizing my social media strategy. Collaborate with brands and local restaurants on sponsored posts, including creating content and copy, photo editing, and quick and informative engagement with the audience of each post. Produce weekly sponsored “snack hack” videos published on my Instagram Story in collaboration with a local food delivery service, and provide weekly analytics reports to the brand's marketing manager. Research local restaurants and create value-added content for daily Instagram Stories and Feed posts. Account Representative , 03/2019 to 05/2020 Company Name – City , State Developed campaign materials including social media plans with paid Twitter ads, program announcements, pitch letters, and satellite media tour alert copy for multiple Johnson & Johnson pharmaceutical brands. Created internal communications for Janssen, including daily media monitoring reports for C-suite executives, company-wide emails, LinkedIn articles published by leadership, training videos, and internal television slides •Provided updates on running projects and set project-based goals in weekly client meetings. Compiled research on pharmaceutical brands and their campaigns to find new business opportunities. Management Trainee , 06/2016 to 10/2018 Company Name – City , State Led operations of 4 Café departments concurrently, including overseeing 4 Team Leaders and 30+ employees. Successfully planned and led Café operations for Super Bowl 2018 and Catering operations for Thanksgiving 2017, increasing sales 40% year-to-year and ranking #2 in the company for sales, respectively. Trained 10+ managers and 50+ employees for 2 store openings and led teams for the first month of openings. Human Resource and Recruiting Intern , 01/2015 to 12/2015 Company Name – City , State Created and implemented social media network growth plans for 5 Financial Advisors via LinkedIn. Secured over 10 interviews per week for Advisor candidates, via email marketing strategy that I curated. Founded the Women in Finance Internship to drive recruitment of entry-level women Financial Advisors. Developed and pitched grant and internship program proposals for non-profit and corporate funding, securing over $6k in funding. Education Master's Degree : Communication and Media Studies , 05/2018 Rutgers University - City , State GPA: 3.83 Bachelor's Degree : Communication and Women's & Gender Studies , 05/2016 Institute for Women's Leadership - City , State Leadership Scholars Certificate : 05/2016 Work History 04/2016 to Current Company Name Organically increased Instagram following over 200% from 1k to 3.5k in the past four months, and achieved an average engagement rate of 12.2%. Continuously growing followers by optimizing my social media strategy. Collaborate with brands and local restaurants on sponsored posts, including creating content and copy, photo editing, and quick and informative engagement with the audience of each post. Produce weekly sponsored “snack hack” videos published on my Instagram Story in collaboration with a local food delivery service, and provide weekly analytics reports to the brand's marketing manager. Research local restaurants and create value-added content for daily Instagram Stories and Feed posts. Account Representative , 03/2019 to 05/2020 Company Name – City , State Developed campaign materials including social media plans with paid Twitter ads, program announcements, pitch letters, and satellite media tour alert copy for multiple Johnson & Johnson pharmaceutical brands. Created internal communications for Janssen, including daily media monitoring reports for C-suite executives, company-wide emails, LinkedIn articles published by leadership, training videos, and internal television slides •Provided updates on running projects and set project-based goals in weekly client meetings. Compiled research on pharmaceutical brands and their campaigns to find new business opportunities. Management Trainee , 06/2016 to 10/2018 Company Name – City , State Led operations of 4 Café departments concurrently, including overseeing 4 Team Leaders and 30+ employees. Successfully planned and led Café operations for Super Bowl 2018 and Catering operations for Thanksgiving 2017, increasing sales 40% year-to-year and ranking #2 in the company for sales, respectively. Trained 10+ managers and 50+ employees for 2 store openings and led teams for the first month of openings. Human Resource and Recruiting Intern , 01/2015 to 12/2015 Company Name – City , State Created and implemented social media network growth plans for 5 Financial Advisors via LinkedIn. Secured over 10 interviews per week for Advisor candidates, via email marketing strategy that I curated. Founded the Women in Finance Internship to drive recruitment of entry-level women Financial Advisors. Developed and pitched grant and internship program proposals for non-profit and corporate funding, securing over $6k in funding. Skills Social Media Strategy Digital Marketing Content Development Copywriting Photo Editing Microsoft Office Suite, Ads, C, content, Content Development, Copywriting, client, delivery, email, Finance, Financial, Leadership, letters, marketing strategy, Marketing, materials, meetings, Microsoft Office Suite, network, Photo Editing, profit, proposals, quick, recruitment, Research, sales, Stories, Strategy, television, articles ",PUBLIC-RELATIONS " FINANCIAL SALES CONSULTANT Professional Summary Articulate Project Manager driven to succeed. Strategic planning and client relationship management expert. Core Qualifications Written Communications, Media Relation, Planning, Secondary Research, Promoting, Marketing, Public Relation, Event Coordination , Typing (70wpm), Campaign Management,Press Kit Construction, Copy Editing, New Media, NMLS certified Interests Phi Beta Sigma Fraternity, Inc. Alpha Chapter, Social Chair and Fundraising Co-Chair;Youth Activism Leader; NCCJ Lead for Diversity Counselor, Landlord over rental properties Skills Team mediation, Budget Management, Delegation expert with a focus on results and team growth Additional Information Experience Financial Sales Consultant , 10/2013 － Current Company Name － City , State Conducted analysis to address customer service score issue which led to an overall increase of Gallup score from a 4.2 to 4.93 in 3 months .Responsible for basic bank operations such as teller transactions as well as the opening of new accounts in order to hit regional goals Monitored multiple databases to keep track of product usage amongst all new clients which led to team awareness and knowledge of what products were not used by clients Gained the title of Strategic Promotional Captain, due to the creation of stellar promotional campaigns that allowed the branch to see higher numbers of accounts opened as compared to the last year Responsible and successful at opening atleast 20 accounts, 4 booked credit cards and 3 qualified investment leads on a monthly basis Developed relationships with clients that were successful enough to have them take part in our PNC Investment sector, which resulted in 1.25 million dollars of new investable funds Passed NMLS licensing test which allows a person to broker loans and mortgages as needed by clients Organized and executed a successful branch outreach event which garnered 72 new accounts over a holiday weekend Co-Owner/Financial Liaison , 04/2011 － Current Company Name － City , State • Responsible for contacting investors and presenting farm production reports • Develop and maintain organization system for average quarterly production growth • Manage financial records pertaining to accounts receivable and accounts payables • Successfully led key projects which resulted in the garnering of new business partners • Responsible for a yearly week long visit of the property to best understand the state of the farm, employees, and any new needs that may have occurred • Developed sustainability action plan to insure the longevity of the business's relationship with it's clients, employees, and immediate community; this plan included weekly health screenings of employees as well as daily meetings with ground staffs to further the awareness of the ebola outbreak Management Trainee/Office Manager , 02/2011 － 07/2012 Company Name － City , State Prior to my employment the office had gone 9 months without receiving a satisfactory customer service score, but since being employed the office has seen a 7 month streak of above satisfactory customer service scores. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies in record keeping Personally responsible for increasing average price per rental from $27.04 to $29.32. Personally responsible for increasing revenue per car from $769.32 in 2011 to $910.32 in 2012 upon 5 month review Managed a small car prep team and led my region in car cleanliness and customer approval score Responsible for educating renters on car safety and the importance of limiting financial risk by showing them the importance and benefits of Enterprise coverage Led weekly regional conference calls in which goals, promotions, Night Auditor , 09/2009 － 07/2009 Company Name － City , State • Corrected and organized the total daily revenue for the Hotel Rouge which on average exceeded $25,000 in revenue • Performed all nightly maintenance and hospitality functions for hotel patrons, with services including but not limited to room service, special room set ups, and valet services • Setup daily morning refreshment area for all guests which included a continental breakfast and mimosas • Developed a Lincoln towncar team which had routine pickup and drop offs for the hotel guests, thus limiting wait times and improving customer service Auditor (Intern) , 06/2009 － 08/2009 Company Name － City , State Reviewed and audited budgets for over 70 public schools in the as a representative auditor for the state of N.J.; these budgets included the purchasing of refrigerators, textbooks, school supplies, health and fitness posters, fitness gear for students, heating and cooling systems and normal monthly safety needs Approved and ensured the workplace conditions of student used facilities based upon state guidelines Recorded and reported all schools who failed the state standard for budget compliance agreement and was allowed to shut down school summer programs as seen fit Developed action plans and goal set for all schools who failed according to State guidelines; these action plans included repair dates and proper repair materials, documented proof of purchase for all items used to pass inspection and program licensing renewals Education 2009 Howard University － City , State , USA BBA Marketing Professional Affiliations ",AGRICULTURE " ATHLETIC DIRECTOR, COACH, PE TEACHER Summary Enthusiastic, driven individual with experience motivating students to achieve both academic and athletic goals. Skills Administrative Management, Creative Lesson Planning, Curriculum Development, Goal Setting and Implementation,  Athletic Program Development and Management Experience Athletic Director, Coach, PE Teacher 08/2015 to Current Company Name City , State Successfully manage athletic teams and plan sporting events and lead sports programs to foster teamwork and develop students' self-esteem Develop and implement physical education and health lesson plans and curriculum for kindergarten- seventh grades Administer tests and other evaluations and analyze student performance Develop strong relationships with students' parents to encourage collaboration between faculty and families to achieve student success Motivate self, staff, and team members to reach short and long term performance goals ESL Teacher 01/2018 to Current Company Name City , State Teach children in China ages 4-12 to speak, read, and write English using an interactive powerpoint on an online platform Provide feedback to parents and collaborate with other educators to ensure the best output from each student Assess and monitor students' progress Wellness Coordinator, PowerPlay Instructor 03/2012 to 07/2015 Company Name City , State Planned and instructed physical activity classes for the Pre-K and Mother's Day Out programs that are content specific and developmentally appropriate and that support the diverse group of learners Assisted in the Pre-K and Mother's Day Out classrooms as needed Created, implemented, and managed wellness events for members and served as a liaison between the club and outside health/wellness organizations Youth Fitness Coordinator, Fitness Coach 06/2011 to 01/2012 Company Name City , State Planned and implemented games and activities for children that taught the importance of physical activity and healthy nutrition habits while helping develop gross motor skills and strengthening balance and coordination Taught exercise classes using calisthenics, aerobics, weight training, and stretching to groups of co-educational adults of various ages and physical abilities Maintained a safe and motivating workout environment during exercise classes while demonstrating and teaching good body mechanics and proper form Trainer, Bartender, Server 11/2010 to 01/2012 Company Name City , State Education and Training Kinesiology 2010 Louisiana State University Sports Studies Concentration Responsive Classroom 2017 Completed the Introduction to Responsive Classroom workshop Lifeguard, First Aid, and CPR Certified 2016 American Red Cross ",FITNESS " GENERAL ACCOUNTANT Summary Team-oriented accountant, successful at managing multiple projects and consistently meeting deadlines under Budget forecasting Excellent managerial techniques Account reconciliation Strong organizational skills Cash Management Proficient in QuickBooks, Intacct, Financial statement reporting Excel, Word Experience 01/2016 to 11/2016 General Accountant Treasury Manager Comply365 * Beloit, WI Manage accounting operations including AP, AR, and Payroll/Benefits Assist with monthly/year-end close and annual audit Cash Management-produce cash forecast and manage cash flow Assist the CFO with the production of monthly financials, management reports, and board packages. Maintain confidential information Prepare monthly and annual expense forecasts Analyze costs and revenues to project future trends Prepare and maintain Cap Table. Staff Accountant Company Name － City , State Comply365 * Beloit, WI AR-Prepared Client Invoices and researched and resolved collections and billing disputes AP-Processed Invoices and researched and resolved billing and invoice issues Reconciled all bank and credit card accounts. Processed payroll, electronic deposits and employee pay adjustments. Reduced time and costs and increased efficiency by introducing new accounting procedures and software. Conducted month-end balance sheet reviews and reconciled any variances. Education Bachelor of Science : Accounting Upper Iowa University － City , State Accounting Bachelor of Science : Business Administration University of Illinois Business Administration Champaign/Urbana, IL 2015-16 Director of Finance - Hononegah Youth Soccer Association Skills accounting, AP, AR, balance sheet, Benefits, billing, cash flow, Cash Management, credit, Client, Finance, financials, Director, Payroll, year-end ",ACCOUNTANT " INFORMATION TECHNOLOGY INTERN Professional Profile To obtain a full time in the Entry Level Information Technology Management field where I can utilize my education to contribute to company's operations and learning opportunities where I can maximize my skills, and advanced training development. Qualifications Microsoft Word, Power Point, and Excel Experience 10/2014 to 05/2015 Company Name － City , State Provided assistance to students with weak study areas. Analyzed students in acquiring better understanding of specific weak areas within American Sign Language (ASL) courses. Contributed students to improve their ASL receptive and expressive skills. 06/2012 to 08/2012 Information Technology Intern Company Name － City Participated in human and technology interaction management with supervisor. Developed an interface between website and databases via Excel that allowed House of Representatives and Senators more effective and easier access to information. Completed several workshops and lectures about the history of the Library of Congress. 02/2012 to 08/2012 Media Student Assistant Company Name － City Set up and maintained the Computer Aided Real-Time translation (CART) system in classrooms and various locations around campus, when needed. Assisted staff, faculty and students on a daily basis with equipment repairs, customer service and technology problems. Verified that each classroom had the appropriate equipment and technology needed for success daily. Education December 2016 Information and Technology Management American Sign Language Bloomsburg University of Pennsylvania － City , State Information and Technology Management American Sign Language 3.35 Languages Fluent in American Sign Language and English. Can navigate in multicultural situations. Skills American Sign Language, Excellent communication, customer service, databases, English, access, Excel, Power Point, Microsoft Word, works, problem solving skills, Real-Time, repairs, supervisor, translation, website, workshops Additional Information Awards/Certificates: *Dean's list above 3.50 GPA Spring 2016 *Bloomsburg University Career Intensive Boot Camp Spring 2016 Activities/Communities: *Chi Alpha Epsilon Honor Society 2015 - 2016 *Delta Alpha Pi Honor Society 2015 - 2016 *Phi Sigma Pi National Honor Fraternity 2015 - 2016 *Signify Club President 2015 - 2016 *Delta Sigma Phi Fraternity Brother 2012 ",INFORMATION-TECHNOLOGY " DIRECTOR OF DIGITAL TRANSFORMATION Executive Profile Digital and print media professional and consultant with a strong vision to develop new projects and specialist in business development. Strong management skills and leading teams. Result oriented. Passionate and experienced in product and audience development, analytic tools, emerging technologies and their applications in the media industry. Social media and content strategist. Bilingual. Skill Highlights Journalism Editorial Leadership New Media Digital Media Business Development Audience Development Strategic Planning Product Management Social Media Online Journalism Mobile Advertising Marketing Digital Marketing Media Strategy Editorial Writing Editing Storytelling Multimedia Storytelling Content Strategy Content Management SEO Organizational Skills Consultant Digital Analytics Staff Development Blogging Media Relations Core Accomplishments Journalist, columnist, executive editor, media business executive and consultant specialized in digital and new media with almost 30 years of experience working in more than one hundred media companies in Spain, Argentina, Brazil, Chile, Mexico and other Latin American and European countries. Focused in business development and revenue strategies. Specialized in new media (digital, social, audiovisual), business development, newsroom organization and media management. With extensive experience in the transformation of legacy media (especially newspapers and television) in digital and multimedia brands, and in the launching of new digital media. Winner of several prizes and distinctions: Society for News Design (SND) for works in print and web and 14 gold José Martí Awards of the National Association of Hispanic Publications (NAHP), between them best newspaper (El Diario, NY and La Opinion, LA) and best weekly newspaper (La Raza, Chicago). Chosen as one of the most influencial Spanish journalists on Internet, according to El Mundo newspaper. Journalism professor in several universities, Master in Journalism and frequent speaker in professional media events, conferences and workshops (WAN-IFRA, INMA and others). Co-author of several books about journalism and digital media. Professional Experience January 1999 to January 2006 Company Name Director of Digital Transformation ImpreMedia Vicepresident of Content, in charge of digital and print operations of the company. ImpreMedia is the leading Hispanic news and information company in the U.S. in online and print. Twenty-three percent (23%) of U.S. Hispanic adults use an impreMedia network product in a given month, drawing 9.5 million unique visitors per month. ImpreMedia publishes products in 15 U.S. Hispanic markets that reach 3.6 million print product readers monthly. Its leading publications include La Opinión in Los Angeles and El Diario La Prensa in New York. Its online properties include: www.impremedia.com; www.laopinion.com; www.eldiariony.com; www.laraza.com; www.laprensa.com; www.laopiniondelabahia.com; www.rumbotx.com; quieromasfutbol.com; and paratimujer.us. Currently managing as Senior Consultant the digital transition of La Nación (Buenos Aires, Argentina), one of the main news media in Argentina and the Impremedia's shareholder to a new business and organization based more on digital and video than in print. CEO and owner of Mediathink Consultores (2007-2013), an international media consultancy and research company specialized in news media: new digital and business projects and how to change the legacy companies to a digital environment. With experience in projects and works in more than one hundred media organizations and twenty countries in Europe and Latin America. Main clients: Vocento, Agencia Efe, Grupo Planeta, Ministerio de Sanidad e Igualdad, La Voz de Galicia, The Cocktail and others (Spain); Grupo Clarín, La Nación, La Voz del Interior (Argentina); El Mercurio (Chile); El Comercio (Perú); O Globo, Correio Braziliense (Brazil); GFR Media (Puerto Rico); La Prensa Gráfica (El Salvador) and others. Associated Director and board trustee of Fundación Instituto para la Innovación Periodística 2IP, a professional and academic organization of innovation and entrepreneurship in journalism and media. Chairman of the Experts Committee in New Business Models for Journalism. Founder and Executive Editor of ADN.es (2007), one of the first innovative news social media websites in Spain (Madrid, Grupo Planeta). Newsroom Reorganization, Contents and Digital Media of 12 newspapers, local television and radio for the main regional and local media group in Spain. January 1996 to January 1999 Company Name CEO and General Manager consultants in news media, content, product, business development, newsroom organization and design. Managing Editor of Diario 16 (Madrid, 1995-97), a national newspaper and digital news media. January 1992 to January 1995 Managing Editor and Art Director of El Periódico de Catalunya Executive Editor of the El Periódico de Catalunya´s special edition during Olympic Games in Barcelona, 1992. Founder, Art Director and Managing Editor in El Sol, a Spanish national newspaper (Madrid, 1990-92). Reporter in the business newspaper Cinco Días (Madrid, 1989) and the local newspaper El Ideal Gallego (A Coruña, Spain). Career in Tech Companies Business and Technology consultant in Classora http://en.classora.com/ an innovative company working in semantic intelligence, web 3.0 and artificial intelligence applied to digital media. Founding partner and shareholder of the digital marketing company Incuentra.com, now nlocal.es (Spain) and nlocal.mx (Mexico) after the sale of company to Plenum Media Group. Education 1989 Newspaper El País-Universidad Autónoma de Madrid Spain Master in Journalism (MA) 1987 Navarra University Spain Bachelor's Degree (BA) : Journalism Journalism Skills academic, Art Director, artificial intelligence, business development, com, Consultant, content, clients, Editor, drawing 9.5, http, innovation, Journalism, Latin, Director, Managing, marketing, 97, works, network, newspaper, newspapers, publications, radio, Reporter, research, Spanish, television, unique, video, websites ",DIGITAL-MEDIA " EXECUTIVE CHEF Professional Summary A Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable successes in large scale event planning, food production, food preparation and menu development. Currently seeking a management position in food service. Skills Conflict Resolution Leadership Skills Staff Training Premier Ordering FMS(Food Management Systems) Hospitality Suite Payroll and scheduling ServSafe Certification High energy Vendor relations Sysco/U.S Foods Performance assessments Menu planning Problem-solving Strong work ethic Work History Executive Chef 06/2016 to Current Company Name – City , State Inventoried food, ingredient, and supply stock to prepare and plan vendor orders. Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews. Incorporated customer feedback in the experimentation and creation of new signature dishes. Monitored linework processes to ensure consistency in quality, quantity, and presentation. Generated employee schedules, work assignments and determined appropriate compensation rates. Ensured personnel safety, kitchen sanitation and proper food handling or storage. Planned promotional menu additions based on seasonal pricing and product availability. Executive Chef 01/2015 to 03/2016 Company Name – City , State Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Actively participated in staff meetings and operated as an effective management team leader. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Worked with nutritionist and doctors to develop proper meals for patients with special needs. Responsible for weekly cleaning schedule and submitting cleaning reports to management. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Executive Chef 08/2012 to 01/2015 Company Name – City , State Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Established and maintained open, collaborative relationships with the kitchen team. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Enforced appropriate work-flow and quality controls for food quality and temperature. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Responsible for managing food production for a high volume $15 million account. Sous Chef/Interim Executive Chef 01/2009 to 08/2012 Company Name – City , State Inspected dining and serving area to ensure cleanliness and proper set up. Instructed cooks and other staff in the preparation, cooking, garnishing and presentation of food. Responsible for managing food production for a high volume $3 million account. Responsible for managing employees in the BOH and the FOH daily. Experience managing branded retail locations. Responsible for keeping up with inventory levels & ordering products in compliance. Assisted with training other accounts in the area with the new FMS system. Developed menus, pricing, and special food offerings to increase revenue and customer satisfaction. Effectively managed a kitchen staff for banquets, catered events. Kitchen Supervisor 06/2005 to 06/2009 Company Name – City , State Delivered quality service by providing a warm and welcoming environment. Maintained clean dining room, lobby and service areas at all times. Ensured compliance with relevant regulatory employment rules and standards. Updated daily logs, computer tracking systems and other relevant documentation. Operated all kitchen equipment adeptly. Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation. Kitchen Manager 06/2005 to 08/2008 Company Name – City , State Responsible for the ordering of food and service products. Created and implemented a HACCAP program for food safety. Created and implemented an inventory program to assist restaurant with ordering organization. Managed food production and managed kitchen staff. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies. Security Police/E4 Senior Airman 05/2000 to 10/2005 Company Name – City , State Commanded operations post, including personnel, weapons and equipment. Coordinated training schedules and filed crucial administrative paperwork. Led military police teams in support of battlefield operations. Certifications ServeSafe Certified Focus on portion and cost control Knowledge of Food Service Management Focused and disciplined Conflict Resolution techniques Knowledge in Premier Ordering Assisted with training & roll out of FMS 4.0 Featured in Entertaining with Sodexo Mediterranean Culinary Creations Kitchen staff training Education Associate of Arts : Culinary Arts 2005 Savannah Technical University - City , State Majored in Culinary Arts Minored in Sanitation Graduated with 3.5 GPA Graduated in Top 10% of Class Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine : 2002 United States Air Force - City , State Security Police/Culinary Course work in leadership skills. Emphasis training with Military Police. Skills administrative, Premier, Conflict Resolution, cooking, cost control, customer satisfaction, Staff Training, Focus, food safety, Inventory, inventory levels, leadership, Leadership Skills, team leader, Director, managing, Market, meetings, weapons, personnel, Police, pricing, producing, purchasing, quality, receiving, retail, safety, work-flow Additional Information Accomplishments Contest Winner in the 2011 Entertaining Mediterranean with Sodexo New Recipes Contest. Catered The 2013 Kentucky Derby Two time Legendary Service Award Winner First to receive a double gold score on National Food Service Audits for two years straight. ",CHEF " ADMINISTRATIVE ASSISTANT Summary Determined and proactive Administrative Assistant who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment. Highlights Microsoft Office proficiency Proper phone etiquette Articulate and well-spoken Time management Excel spreadsheets Meticulous attention to detail Professional and mature Strong problem solver Invoice processing Works well under pressure Human resource laws knowledge Social media knowledge Understands grammar Appointment setting Database management Customer service-oriented Labor relations Payroll Mail management Meeting planning Travel administration Brand development Multi-media marketing Trade shows Google analytics Knowledge of market trends Direct mail campaigns Special events planning Adobe Illustrator Adobe InDesign Skilled negotiator Floor set design POS systems knowledge Retail buying Friendly and outgoing Employee scheduling Superb sales professional Administrative support specialist Self-starter Executive presentation development Business correspondence Organized High-end fashion knowledge Strong communication skills Accomplishments Sales Surpassed all sales goals by 25%. Increased sales by 50%-75% over a two year period. Managed a successful sales team of 25+ members who consistently exceeded sales goals by 15% each month. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Marketing Implemented marketing strategies which resulted in [X%] growth of customer base. Creative Problem Solving: Resolved product issue through consumer testing. Formally recognized for playing an instrumental role in the implementation of cost savings measures. Planned and executed all aspects of a major office headquarter move. Experience 01/2014 to Current Administrative Assistant Company Name Calendar Management; overseeing/scheduling appointments, meetings, travel arrangements, catering preparations, etc. Provide general administrative support and working on special projects as assigned to designated departments (sales, PR, licensing and e-commerce). Assist showroom account executives in sales appointments Recording and updating sales reports; analyzing trends and opportunities for growth based on accounts and price point. Overseeing all new door approvals for licensing accounts; researching new prospects, scanning and filing incoming contracts as they are executed. Maintain licensee and internal directories, door distribution lists, seasonal line sheets and price points. Preparation of business reviews, presentations, market recaps, bi-monthly selling information. Responsible for measuring, reporting and analyzing key performance indicators for e-commerce site. Managing analytics programs to evaluate site performance to improve conversions. 10/2010 to 01/2014 Assistant Director Company Name Developed several business building programs and incentives, including but not limited to, rewards program, membership program, weekly/yearly promotions, staff education and training, etc. Handling all buyer responsibilities; purchases high volumes of company retail inventory, analyzing sales trends, consumer preferences and seasonal variables for purchasing allowances and fluctuations. Fulfilling high volumes of calendar management, overseeing approximately 25-employee work schedules (appointments, travel arrangements, meetings, time-off, coverage, etc.). Coordinating and creating visual merchandising and marketing collateral; preparing all in-store displays, web/print advertisements, brochures, gift cards, web-pages, banners, etc. Designing trainings, protocol manuals and evaluation rulers for new hires and existing employees in areas including customer service, service performance/quality, retail/up selling, etc. Preparing biweekly payroll, ensuring payments were accurate based on employee commissions/hourly wages and tax information on file. Overseeing delivered customer service, ensuring the upheld use of company standards and addressing any consumer complaints, discrepancies, etc. Executing company ""HR"" obligations; advertising job opportunities, interviewing/hiring, trainings, evaluations, pay negotiations, terminations, vacation/time-off requests and new hire paperwork/document verification. 09/2010 to 01/2011 Technical Design Intern Company Name - Attending daily fit meetings; evaluating the status and functionality of samples based on updates before approving for production. - Creating/updating line sheets, updating tech-packs with garment and costing specifications - Support staff; assisting with CAD updates/changes, organizing line books, scheduling fit models, meetings, etc. 07/2010 to 08/2010 Public Relations Intern Company Name Updating daily log of Google Alerts and all other brand features in the press Formally documenting and archiving press releases/clippings Coordinating sample traffic between PR dept. and celebrities, photo shoots magazines, etc. Confirming/tracking the return of samples from accounts/contacts Planning and preparing high-profile events, ensuring necessary items were available for execution. Event list includes First Fashion Night Out (at flagship store w/ guests such as Anna Wintour and Kate Hudson), Hamptons Pop-Up Store, etc. Education 2015 Bachelors of Business Administration : Fashion Merchandising LIM College － City , State Skills Familiar with HR functions/duties Proven abilities in account management Strong analytical skills Superior communication skills Proficient in MS Office, Adobe Illustrator, In Design and Photoshop Languages - Fluent in English & Spanish ",PUBLIC-RELATIONS " SUMMER CAMP COUNSELOR Summary I have a Veterinarian Assistant certificate from Middlesex County college, I also have a Pet first aid certificate, I have always been interested in the veterinarian medicine field, I used to volunteer at my local animal shelter, I am hardworking and I would enjoy coming to work everyday, very organized and friendly, I have a lot of experience in dealing with people as well from my retail jobs Highlights pet first aid certified knowledge in vet nursing and pharmacology friendly caring organized Accomplishments I completed the veterinarian assistant certificate program at Middlesex county college in Edison, New Jersey. I also completed the Pet first aid class at MIddlesex county college. Experience summer camp counselor June 2012 to August 2013 Company Name － City , State summer camp counselor for kids ages 3 and 4. We do different activities with the kids like arts and crafts and also activities outside. sales associate/cashier November 2012 to October 2015 Company Name － City , State sales associate, helping customers and taking care of shipment usher June 2014 to September 2014 Company Name － City , State directed people to their seats and scanned tickets Sales associate/cashier June 2013 to Current Company Name － City , State cashier and help customers with whatever they need Education Veterinarian assistant , 2015 Middlesex County College － City , State , USA GPA: high school from Sayreville War Memorial High school in the year 2013 completed a Veterinarian Assistant certificate program in May of 2015 In this program I learned about Veterinarian medicine, nursing, pharmacology, and Veterinarian technology Skills very friendly and patient especially for animals very friendly toward people as well because of all my experience in retail I am very patient I have always been organized and very hardworking ",ARTS " DESKTOP SUPPORT ENGINEER Profile Dedicated System Center 2012 Administrator/Desktop Support Engineer with nine plus years in providing effective management and support process. Administers and implements Global IT change management to forty cities domestically and 10 cities internationally. Effectively prioritizes goals and performs under short deadlines to increase productivity without sacrificing quality. Proficient in the day-to-day Administration of System Center Configuration Manager 2012 R2 (SCCM 2012). Provide technical support to staff and customers by responding and following-up on internal and external customer support problems. Core Qualifications Windows 7 Image Deploying via SCCM 2012 R2. Windows 7 and Windows Server 2008 R2 Patch Management. Application Deploying. Task Sequence Development. Professional Experience Desktop Support Engineer August 2012 to Current Company Name － City , State Develop, manage and maintain North Highland PC images, building, testing, manage inventory, PCs platform specifications through the utilization of System Center Configuration Manager 2012 R2 (SCCM 2012). Critical and Required Software and patch management for Windows 7 and some Windows Server 2008 utilizing SCCM2012 R2. Operation System Deployment (OSD) and Application creation within SCCM2012 R2. Work directly with the customers in order to ensure a quality solution is delivered and all issues are identified, escalated and resolved in a proactive manner. Review and optimize workflow, procedures, processes, and systems (call center, ticketing, reporting, and remote access) and tools. Administer and manage Exchange mailboxes and distribution lists. Assist with the migration and troubleshooting of Microsoft Office 365. Coordinates and provides evaluations of proper escalation process for Application and network issues. Advanced knowledge in repair and software requirements for Dell and Lenovo devices. Designates software install and configurations for over a thousand computer systems globally. Troubleshoots hardware and software for desktops for six departments domestically, and three internationally. Performs upgrades to operating systems simultaneous logging, tracking, and resolving matters pertaining to network connectivity, printers, and software application malfunctions. Monitors, tracks and communicates the progress of assigned incidents until its closure. Create and update trouble tickets as required by standard procedures. Responsible for managing, maintaining and monitoring datacenter, server, network, LAN and WAN. Responsibilities also include but not limited to providing 2nd and 3rd level support to internal and external users. This involves network and server's problem identification and resolution by proactive response to alarms, reactive response to trouble calls and coordination of repair activities with internal and external agencies. Possess critical thinking and effective troubleshooting skills with ability to quickly and accurately determine the source of a problem, identify possible solutions, select the most appropriate solution, and implement the solution in a timely manner. Information Technology Technician January 2011 to January 2012 Company Name － State Disassembled, troubleshot, and repaired the following PC hardware: Motherboards, processor, hard drive, floppy drive, CD drive, power supply, IDE Cables, SATA Cables, fans, NICs, Video cards, sound cards, memory, keyboards, mouse, monitors, speakers. Upgraded more than 100 computers with new Operating Systems (Windows 7). Configured Computer Images for future deploy utilizing Windows Deployment Services (WDS), configured servers with new Operating Systems (Windows Server 2008) and Hard Drive Devices Configured Email and Internet connectivity for end users. Created users in Active Directory. Aviation Ordinance Supervisor January 1997 to January 2009 Company Name － State Supervised over 130 Navy personnel in the buildup, storage, and movement of Navy ammunitions Inspected, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Supervised operation of aviation ordnance shops, armories and stowage facilities Managed accounting systems, rework of airborne weapons/systems/equipment, and conventional weapons qualification/certification programs, afloat and ashore. Performed requisition of, received, inspected, stored and issued ammunition; made reports for excesses, shortage or damages; conducted inventories; reconciled and posted discrepancies; prepared and maintained Ammunition Transaction Reports or Transaction Item Reports as required; inspected compliance with directives and applicable to Notice of Ammunition Reclassification Coordinated and expedited the flow of work and materials within or between departments of an establishment according to production schedule. Duties included reviewing and distributing production, work, and shipment schedules; conferred with department supervisors to determine progress of work and completion dates; and compiled reports on progress of work, inventory levels, costs, and production problems. Supervised the inventory and accountability of Navy Assets. Education Bachelor of Computer Science : Network Security ECPI University － City , State Network Security Certifications Microsoft Cerified Profesional Skills accounting systems, Active Directory, Cables, CD, change management, hardware, critical thinking, Client, Customer Service, customer support, Dell, desktops, Email, Hard Drive, IDE, Internet connectivity, inventory, LAN, managing, materials, mechanical, memory, access, Exchange, Exchange Server, Microsoft Office, Windows 7, Windows, migration, weapons, Monitors, Motherboards, Navy, Networking I, Network, NICs, Operating Systems, PC hardware, personnel, power supply, printers, processes, progress, quality, reporting, Routers, servers, sound cards, Switches, technical support, troubleshooting, upgrades, Video cards, WAN, workflow ",AVIATION " FINANCE MANAGER Highlights Essbase PeopleSoft Tableau Access Excel Hyperion Experience Company Name July 2014 to Current Finance Manager City , State Develop financial models for Professional Lab Services (PLS) management team and assists in the preparation of business cases for new lab management deals. Reviews deal models and underlying assumptions to ensure effective financial decisions are being made. Spearheads monthly actual to budget financial analysis and capital expenditure review for managed labs. Leads an investigation team that audits deals that are not meeting financial expectations and presents findings with provides recommended solutions to senior leadership. Streamlined and standardized monthly financial reporting for all existing managed labs. Presents quarterly financial results and outlook to General Manager, PLS and regional senior leadership. Established deal tracking mechanism to track financial performance compared to the deal model. Coordinates with business partners to build annual budgets and quarterly forecasts for existing managed labs and projects future revenue/OM growth. Reviews business cases for incremental capital expenditure requests for existing managed labs. Develops PLS department annual cost budget and reviews with General Manager, PLS and Senior Finance Leaders. Company Name June 2012 to July 2014 Senior Financial Analyst City , State Partnered with the region's Operational Leadership Team and provided financial support to each function by reviewing functional P&L results, FTE/productivity trends, invigorate cost savings, and addressing ad hoc requests. Performed monthly P&L trend analysis for a $1.5 Billion region, ensuring the accuracy of the financial statements and communicated key drivers of variances to budget to the Regional Finance Director. Review journal entries and reconciliations prepared by Centralized Accounting to ensure accuracy. Built and automated budget/forecasting models to ensure accurate and efficient updates to forecasts. Lead the headcount and Salaries, Wages, and Benefits forecasting for a region of 5,000 employees and conducted a monthly review with the region's Operational Leadership Team. Budgeted, forecasted, and monitored the region's monthly supplies expense, including analyzing overall cost per requisition, client supply cost per requisition, and allergen volume trends. Forecasted and budgeted monthly operating expenses including Automobile, Shuttle, Rent, Telecommunications, Utilities, and Depreciation. Prepared the daily specimen volume report for the region, including forecasting volume cycling and analyzing trends. Spearheaded the region's cost of testing update initiative and communicated results to the Regional Finance Director and Corporate Pricing. Budgeted, forecasted, and monitored the region's capital spending. Regional Fixed Asset subject matter expert, coordinating the addition, transfer, and disposal of assets. Developed and implemented new processes to improve internal controls and gain efficiencies. Supported the Regional Finance Director and process owners during Internal Audits and SOX testing. Indirectly managed/mentored one individual. Company Name November 2010 to June 2012 Senior Auditor - Internal Audit City , State In-charged and performed audits of domestic and international business units. Supervised 2-5 Staff and Senior Auditors, provided on the job training, established time frames for task completion, and communicated key objectives and goals. Headed Foreign Corrupt Practices Act (FCPA) auditing for the company consisting of interviews with international Business Unit senior management and testing procedures. Worked with Legal Counsel on remediation of control deficiencies and FCPA policy violations identified. Conducted audit planning, including risk assessment, scoping, budgeting resource needs, assigning work areas, and scheduling audit timing. Updated audit work programs to better address potential risks within business processes. Wrote internal audit reports, rated the audit findings based on risk, determined the report opinion based on audit findings, and provided management with an effective recommendation. Implemented the use of data analytic procedures, increasing the efficiency and effectiveness of audits. Managed one direct report, ensuring successful career development. Company Name August 2008 to November 2010 Senior Auditor City , State Performed financial audits of SEC corporations and governmental entities. Education May 2008 Bachelor of Science : Business Administration GPA: GPA: 3.95 Business Administration GPA: 3.95 Seton Hall Varsity Swim Team: NCAA Division I, Big East Conference Seton Hall University December 2009 MS : Professional Accounting City , State GPA: GPA: 3.94 Professional Accounting GPA: 3.94 Skills Accounting, ad, auditing, Benefits, budgeting, budgets, budget, business processes, client, drivers, Essbase, senior management, Finance, financial, financial analysis, financial audits, Develop financial models, financial reporting, financial statements, forecasting, functional, General Manager, Hyperion, Internal Audits, internal audit, international Business, Leadership, Legal, Director, Access, Excel, outlook, PeopleSoft, Pricing, processes, risk assessment, SOX testing, scheduling, Tableau, Telecommunications, trend, Utilities ",FINANCE " MEDIA ADMINISTRATOR Professional Summary Articulate Executive Assistant driven to succeed and bring value to any task. Strategic planning and client relationship management expert. Creative professional with extensive project experience from concept to development. Talents include customer service, excellent listening skills and communication skills. Core Qualifications Proficiency in Word, Excel, Power Point, Lotus Notes/Outlook; Concur and Arriba - Internet Dedicated leader with a collaborative approach and result-driven focus Excel in leading teams and working independently Proactive and Results-oriented Recognized for eliminating errors and inconsistencies Experience Company Name September 2014 to Current Media Administrator City , State Review client accounts; manage budgets and monthly invoices. Request and process credits; communicate successfully with negotiators. Monitor multiple databases to keep track of discrepancies: clear in a timely manner; follow client guidelines. Successfully led key projects which resulted in completion before deadline. Company Name January 2013 to September 2014 Customer Liaison Level I Department of Ophthalmology City , State Answer inbound calls from patients and providers demonstrating Montefiore Excellence; schedule medical and diagnostic testing appointments, register new patients. Contribute to team effort by accomplishing related goals; excelled in quality scores. Effectively controlled the release of proprietary and confidential information for general patient lists. Manage multiple projects, competent in conflict resolution. Adhere to strict HIPAA compliance. Company Name August 2012 to November 2012 Executive Assistant City , State Provided assistance for Director of Medical House Calls Program preparing for Joint Commission Review; compilation of data and research. Successfully led special projects; reviewed patient satisfaction surveys, files and assisted administrative staff to meet deadlines. Company Name April 2012 to June 2012 Executive Assistant City , State Provided organizational support for Provost and administrative staff. Assigned to create spreadsheets for special projects, organized budget allocations for reconciling, reviewed student appeals and status. Prepared correspondence, accounting and financial documents for analysis. Responded to student requests and directed to appropriate persons, departments and resources. Company Name October 2010 to November 2011 Licensed Health Insurance Agent Customer Care Specialist City , State Received inbound calls for Humana Health Insurance Medicare Part C & D members. Identified billing and claims issues related to drug copay, deductibles, premiums and drug coverage; performed Rx calculations. Advised members of their out of pocket costs in coverage gaps. Adhered to HIPAA regulations, performed plan changes and enrollments for Medicare Advantage members during Annual Enrollment Period. Retrieved and updated customer information within various company databases; responded to member inquiries; resolved and/or reprocessed. Company Name May 2006 to January 2010 Administrative Assistant City , State Provided exceptional administrative support to C level executives including managing director,director and vice president in investment banking consumer foods department. Recommended while a contract employee by vice chairman to provide administrative support for senior vice president and CFO for late phone coverage. Managed calendars and screened telephone calls for managing director, director and vice president, scheduled conference calls for interdepartmental meetings; acted as department gatekeeper. Prepared domestic and international travel itineraries including ground transportation. Prepared accommodations international guest clients confirming passport and visa requirements; liaised well with airlines and client offices to verify all relevant details. Created and processed expense reports for corporate charges in timely manner; confirmed accuracy and resolved personal charges. Set up high level breakfast and lunches and catering for guest clients, negotiated off site locations and confirmed budget with business director, planned specialty menus and coordinated activities for visitors. Reconciled purchasing orders for office supplies and expedited payments. Classified information and filed all sensitive documents in compliance with security procedures. Education Briarcliffe College Associate of Arts : Paralegal Studies City , State , USA Completed 57 credits towards Associates of Arts Degree Professional Affiliations Member, Alumni Association Dress for Success Worldwide (2012-Present) Association of Professional Women's Group, Ambassador, Mentor Member, Alumni Association Henry Street Settlement (2012-Present) Job Essentials Training (JET) Board Member, Community Action Plan for Emergency Preparedness 2014 - Present Interests Writer - Preparing for publication 2015 Volunteer - Community activities - Community Harvest Skills Administrative support, conflict resolution, meetings, Outlook ",DIGITAL-MEDIA " DONOR ADVOCATE Professional Summary Organized professional with a passion to help others. Backed by four years of classroom teaching experience, one year leading an international children's choir and over two years in Donor Relations, I enjoy working with others in an effort to help them feel valued and successful. I am a creative thinker, eager to learn and discover new ways to implement strategies in order to successfully reach others. Skills Detail-oriented Effective time management Strong written and oral communication skills Strategic thinker Goal-oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate , 08/2017 to 03/2020 Company Name – City , State Responsible for cultivating relationships and managing giving goals of 300 donors Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy Ensured donors were properly acknowledged, personally thanked, and updated on the impact of their gifts Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts Executed a specific plan to retain and upgrade donors Used CRM systems, including Salesforce Team Leader for the Children of the World Choir , 07/2016 to 06/2017 Company Name – City , State Led a team of 19 individuals including 13 children from the Philippines, Nepal, Honduras and Uganda during a 10-month tour across the United States Directed multiple concerts per week for the International Children's Choir Routinely coordinated concert details venues Built professional relationships with partners across the United States Responsible for communicating the vision and mission of World Help both on and off stage Ensured safety and welfare of the children during extensive travel Taught dance and instructed children throughout tour Presented information about child sponsorship and humanitarian aid needs during concerts Elementary Teacher , 08/2012 to 06/2016 Company Name – City , State Increased student interest and participation in the classroom by creating and implementing thought-provoking hands-on activities Bolstered student confidence and achievement through structured, data- driven remediation and enrichment lessons Collaborated with colleagues to ensure the most effective instruction, practice, and assessments were implemented to successfully meet the needs of various learners Established a behavior management system to foster a respectful classroom environment, reducing distractions and increasing learning time Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals Achieved 100% pass rate on Virginia Reading SOL test and 100% pass rate two years in a row on Virginia Math SOL test Education Bachelor of Science : Special and Elementary Education , 2011 Liberty University - City , State Skills Detail-oriented Effective time management Strong written and oral communication skills Strategic thinker Goal-oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate , 08/2017 to 03/2020 Company Name – City , State Responsible for cultivating relationships and managing giving goals of 300 donors Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy Ensured donors were properly acknowledged, personally thanked, and updated on the impact of their gifts Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts Executed a specific plan to retain and upgrade donors Used CRM systems, including Salesforce Team Leader for the Children of the World Choir , 07/2016 to 06/2017 Company Name – City , State Led a team of 19 individuals including 13 children from the Philippines, Nepal, Honduras and Uganda during a 10-month tour across the United States Directed multiple concerts per week for the International Children's Choir Routinely coordinated concert details venues Built professional relationships with partners across the United States Responsible for communicating the vision and mission of World Help both on and off stage Ensured safety and welfare of the children during extensive travel Taught dance and instructed children throughout tour Presented information about child sponsorship and humanitarian aid needs during concerts Elementary Teacher , 08/2012 to 06/2016 Company Name – City , State Increased student interest and participation in the classroom by creating and implementing thought-provoking hands-on activities Bolstered student confidence and achievement through structured, data- driven remediation and enrichment lessons Collaborated with colleagues to ensure the most effective instruction, practice, and assessments were implemented to successfully meet the needs of various learners Established a behavior management system to foster a respectful classroom environment, reducing distractions and increasing learning time Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals Achieved 100% pass rate on Virginia Reading SOL test and 100% pass rate two years in a row on Virginia Math SOL test ",ADVOCATE " WEBSITE DESIGNER Summary Software developer well-versed in the entire workflow for developing and implementing websites, including: consulting with the customer, designing mock-ups, programming the site, and incorporating customer feedback. Skills Visual Studio.Net ASP, ASP.Net MVC 4.0 Visual Basic.Net C# Microsoft SQL Server, SQL, Stored Procedures TFS (Team Foundation Server) HTML5, CSS3 Javascript, JQuery AngularJS LINQ PHP, mySQL Adobe Design Suite Agile Software Development Methodology Accomplishments JCH Digital Designs Portfolio, which lists a number of client sites: http://www.cocs.com/jchdesigns/portfolio.htm. Experience Website Designer , 12/2016 to Current Company Name － City , State Currently working as a freelancer to redesign websites for my own clients and customers. The process involved working with the client during all stages of development:. Discussed requirements, documentation, and business needs regarding the design of the site. Created mockups to get client approval before starting the coding. Worked with the client throughout the testing stages to make sure they were happy. Delivered the final website within the client's budget and the quoted timeframe. Used: C#, ASP.Net, HTML5, CSS3, Javascript, JQuery, mySQL, Adobe Design Suite. Senior Software Developer , 07/2016 to 11/2016 Company Name － City , State Contracted to Fiserv and assigned to the Velocity Loan Software Migration project which involved upgrading credit union clients from version 2 to 3. This involved taking a client's XSLT and XML files and transforming them with custom mapping software into LUXML files, which were then processed by the Velocity software. Our team reduced the number of hours it took to migrate a client by 62.5%, from 800 hours, down to 500 hours. Worked with the lead developer to create testing and review processes to ensure the version 3 mapping files contained the same data and calculations as the version 2 mapping files. Helped develop unit testing software to ensure the LUXML files were fully tested before delivering them to the client. Supervised and reviewed the work of 3 offshore developers in India. Used: XML, XSLT, Visual Basic, SQL Server, TFS, JIRA. Support Engineer Tier III , 02/2016 to 04/2016 Company Name － City , State Contracted to Abila, a company which provides accounting and membership-management software to non-profit associations. Investigated and resolved tickets escalated from the Tier II engineers. Helped resolve the maintenance tickets in queue which resulted in improved metrics for our department and faster issue-resolution time for our customers. Used C#, Visual Studio 2014, SQL Server 2012, TFS, Agile development, and .NET Framework 4.5. Lead Software Developer , 12/2014 to 02/2016 Company Name － City , State A company which creates digital models for clients for use in artwork, animation, and other projects, as well as designs and develops websites. Supervised and led a team of developers on a number of projects. This included guiding and mentoring the junior developers and helping them improve their skills. Worked as a project manager on a project which involved creating a model of a soccer player for a client. This included going back and forth between the client and the model-maker to refine the model as needed. Created, redesigned, and cleaned up websites for a number of clients, using C#, ASP.Net, AngularJS, and PHP. Created digital models of a hospital interior for a medical equipment company. This involved having phone meetings with the client to create a list of requirements which were passed to the model-maker. Software Developer , 08/2014 to 12/2014 Company Name － City , State Assigned to Bank of America's CaseCura application, which gathers evidence and documents from for use in legal cases. Created new user interface (UI) designs by replacing obsolete pages with data-bound dynamic grid web controls. This improved the user experience, which led to happier users. Led design and documentation sessions to get user feedback at every step in the design process. This helped our team determine the best course of action for new feature requests and let the users be more involved in the decision-making process. Led user-acceptance review meetings after the code changes were complete. This ensured that the code met the user's specifications before the code was put into production. Participated in daily scrum meetings to make sure all software development was on schedule. Used: C#, MVC, TFS, .NET Framework 4.5, JIRA for ticket tracking, SQL Server, Agile development methodologies. Software Developer , 10/2013 to 02/2014 Company Name － City , State Contracted to AgriLogic, a crop-insurance company. Assigned to the AgAdvantage Legacy application, which processed crop insurance policies. Also investigated and determined the best course of action for maintenance tickets received from the business analysts. Worked closely with the business analysts and QA team to ensure all code followed the company's standards. Was instrumental in reducing the number of maintenance tickets in the queue: when I started in October, there were around 50 tickets; by February, we managed to reduce the number to about 3 or 4 a day. Participated in the weekly ""Lunch & Learn"" meetings where all the developers would discuss a current issue and brainstorm about how to solve it. Used VB.Net, Visual Studio 2012, MVC, SQL Server, Atlassian JIRA (source code repository), .NET Framework 4.5. Programmer Analyst , 02/2013 to 09/2013 Company Name － City , State FBC Mortgage is an Orlando based mortgage company. Responsible for creating web-based applications to help increase the productivity of different departments, including:. Created web-based reports for the underwriters to better help them determine which loans and customers needed their immediate attention. Created a console-based application for the legal/ compliance department to alert them of any loans which could be considered high-risk so they could take appropriate action. Created web-based reports for the CFO which analyzed the credit scores and debt-to-income ratio for loan applications so he could determine the financial risk of the loans. Maintained and upgraded the existing web-based reports based on feedback from the loan openers, loan officers, and loan processors. Helped to create and develop the Customer Mortgage Application, which let customers apply for a mortgage online. I designed the graphics and layout, and then worked with the rest of team to connect the UI to the business layer of code. Helped mentor and assist the junior-level developers with coding or design issues. Used: Visual Studio 2012, ASP.Net, C#, MVC, Javascript, jQuery, Entity Framework 5, TFS (Team Foundation Server), Adobe Photoshop, web forms, SQL Server. Lead Software Developer , 09/2004 to 02/2013 Company Name － City , State A company which creates digital models for clients for use in artwork, animation, and other projects, as well as designs and develops websites. Supervised and led a team of developers on a number of projects. This included guiding and mentoring the junior developers and helping them improve their skills. Consulted and developed websites for clients, using HTML ASP, and C#, as well as mySQL for database access. Managed a team of vendors who created their own digital models and products for sale at the Vanishing Point website. I designed, created, and programmed the Vanishing Point website from scratch, using ASP and mySQL, which includes a marketplace to purchase and download products, an image gallery, and sales report pages for vendors. Software Developer , 02/2002 to 09/2004 Company Name － City , State Contracted to AT&T in Orlando, FL as a member of the development team which upgraded, maintained, and monitored the Remittance Resolution System (RRS)- a system which processed over 8.7 million records and $4.2 billion in customer payments and refunds (2002 data). My specific responsibilities included: Monitored the daily reports to make sure they accurately reflected the payments processed by the system. Upgraded the reports as needed, based on user feedback and requests. Used VB 6, Windows NT, SQL Server 7, and Crystal Reports 8.5. Re-designed and re-architected the RRS trouble-ticket database system to upgrade it from a Microsoft Access file to a completely new ASP/ web based application with a SQL Server database backend. I was also assigned the task of adding additional features, such as an all-new interface (including new graphics and all-new layout), new security (users would now have to login), user auditing (tracking who updated what information), additional reports, additional fields (to accommodate Sarbanes-Oxley code-change regulations) and to consolidate numerous systems into one database. Used ASP, HTML, and SQL Server 2000. Hosted an hour-long panel discussion on the history and development of video games and digital artwork at MegaCon 2015 (April 2015). Around 250 people attended, with people standing against the side and rear walls. I've been using the Adobe Suite of tools since 1999. I'm as comfortable with graphic design as I am with coding so I can wear multiple hats as part of a development team. Education and Training B.A : 1995 University of Maryland － City , State Skills .NET, ASP.Net, VB.Net, Visual Basic.Net, accounting, Adobe Suite, Adobe, Adobe Photoshop, Agile, animation, ASP, auditing, budget, credit, Crystal Reports 8.5, CSS3, client, clients, database, decision-making, documentation, XML, features, financial, forms, forth, graphic design, graphics, HTML, HTML5, PHP, image, insurance, Javascript, JQuery, layout, legal, legal/ compliance, meetings, mentor, mentoring, access, Microsoft Access, C#, SQL Server 2000, SQL Server 7, Windows NT, Migration, MVC 4.0, MVC, mySQL, developer, policies, design process, processes, processors, profit, coding, QA, sales, Sarbanes-Oxley, scrum, Software Development, testing software, Microsoft SQL Server, SQL, SQL Server, phone, upgrading, upgrade, user interface, video, Visual Basic, VB 6, Visual Studio, website, websites, XSLT ",DESIGNER " FINANCE AND OPERATIONS MANAGER Experience Finance and Operations Manager , 07/2017 to Current Company Name – City , State Brought on board to centralize progress in district. Task with overseeing designated managers that monitor employee productivity, timely scheduling and provide updated trainings. Institute policies, goals, objectives and procedures. Challenge to construct and maintain effective cash flow monitoring system, review financial statements, audit sales commission and activity reports. Analyze performance data to measure productivity and steer continuous improvement initiatives with emphasis on recognizing cost streams and reducing expenses. Authorize various software platforms for employees. Oversee inventory management, purchasing, and distribution. Realign internal processes with introduction of inventory recording systems for the district. Allocate monthly budget and create tentative forecast for proceeding month. Financial Analyst , 07/2013 to 07/2014 Company Name Selected to examine accounting records to compile financial information and reconcile reports. Incorporated detailed research to process journal entries and author financial reports. Proactively developed process analysis while maintaining clear open lines of communication with leadership. Scrutinized current and past financial data, trends and performance, to champion financial improvements. FINANCIAL IMPACT Boosted overall sales from $4M annually in 2017 to $6.7M in 2019 using direct actions to drive uptick in both revenue and number of locations for two consecutive years. Introduced sales auditing and cost auditing re-alignment by incorporating advanced Excel and RQ software which drastically decreased process from 2 - 3 weeks to 3 - 4 days and allotted for detection of variations up to $20K - $30K than before re-alignment. Took ownership of growth strategy by increasing number of locations under direct management going from 3 locations to 6 locations. Introduced simple budget forecasts to better examine spending patterns during the month versus at end of month. Forecasts and delegation restructuring allowed ability to cut cost from $600K per month down to $400K per month. Swayed upper management to create portal where all transactions could be automatically audited each day allowing team to monitor or investigate all cash audits and sales audits in one centralized location., Switched out multiple vendors-wholesale distributers-process to direct to manufacture program which reduced suppliers thus saving costs on routine operations of business. Realigned budget forecast to accurately monitor entire allocated budget. Devised new system to assign accounts to every consumer which significantly increased collection receivables. Work History Finance and Operations Manager , 07/2017 to Current Company Name – City , State Brought on board to centralize progress in district. Task with overseeing designated managers that monitor employee productivity, timely scheduling and provide updated trainings. Institute policies, goals, objectives and procedures. Challenge to construct and maintain effective cash flow monitoring system, review financial statements, audit sales commission and activity reports. Analyze performance data to measure productivity and steer continuous improvement initiatives with emphasis on recognizing cost streams and reducing expenses. Authorize various software platforms for employees. Oversee inventory management, purchasing, and distribution. Realign internal processes with introduction of inventory recording systems for the district. Allocate monthly budget and create tentative forecast for proceeding month. FINANCIAL IMPACT , Boosted overall sales from $4M annually in 2017 to $6.7M in 2019 using direct actions to drive uptick in both revenue and number of locations for two consecutive years. Introduced sales auditing and cost auditing re-alignment by incorporating advanced Excel and RQ software which drastically decreased process from 2 - 3 weeks to 3 - 4 days and allotted for detection of variations up to $20K - $30K than before re-alignment. Took ownership of growth strategy by increasing number of locations under direct management going from 3 locations to 6 locations. Introduced simple budget forecasts to better examine spending patterns during the month versus at end of month. Forecasts and delegation restructuring allowed ability to cut cost from $600K per month down to $400K per month. Swayed upper management to create portal where all transactions could be automatically audited each day allowing team to monitor or investigate all cash audits and sales audits in one centralized location., Switched out multiple vendors-wholesale distributers-process to direct to manufacture program which reduced suppliers thus saving costs on routine operations of business. Realigned budget forecast to accurately monitor entire allocated budget. Devised new system to assign accounts to every consumer which significantly increased collection receivables. Financial Analyst , 07/2013 to 07/2014 Company Name Selected to examine accounting records to compile financial information and reconcile reports. Incorporated detailed research to process journal entries and author financial reports. Proactively developed process analysis while maintaining clear open lines of communication with leadership. Scrutinized current and past financial data, trends and performance, to champion financial improvements. Education Master of Business Administration (MBA) Johnson and Wales University - City , State Bachelor's In Business Administration (BBA) : Finance Kathmandu University - City Summary FINANCIAL OPERATIONS ANALYST Excels at Financial Performance through Analysis, Reporting, and Value-Added Improvements Driven, customer-centric, revenue-focused Analyst with H1B status uniquely qualified in identifying challenges and developing collaborative solutions for financial sectors. Highly attuned with reducing cost expenditures and exceeding expectations. Developed expertise navigating financial management pipelines like accounting, reporting, internal controls, budgeting, analysis and performance management. Demonstrated command of communicating complex financial information to non-financial audiences. Certifications Core Competencies Finance | Operations Management | Data Analysis | Reporting | Auditing Policies & Procedures | Continuous Improvement| Financial Modeling | Communication Highlights Microsoft Office Suite | Various CRM Systems | Omni | SalesForce | QuickBooks | SLACK Accounting Auditing Budget Cash flow Continuous Improvement CRM Data Analysis Finance Financial Financial Modeling Financial reports Financial statements Inventory management Inventory Leadership Excel Microsoft Office Suite Operations Management Policies Process analysis Processes Progress Purchasing QuickBooks Recording Reporting Research Sales Scheduling Strategy Author Skills Microsoft Office Suite | Various CRM Systems | Omni | SalesForce | QuickBooks | SLACK, Accounting, Auditing, budget, cash flow, Continuous Improvement, CRM, Data Analysis, Finance, financial, Financial Modeling, financial reports, financial statements, inventory management, inventory, leadership, Excel, Microsoft Office Suite, Operations Management, Policies, process analysis, processes, progress, purchasing, QuickBooks, recording, Reporting, research, sales, scheduling, strategy, author ",FINANCE " PERSONNEL SECURITY SPECIALIST Summary Dedicated Security Specialist professional that possess and excutes a broad knowledge of division processes to include Personnel Security, Information Security, Physical Security and Industrial Security. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Highlights Security Asset Protection Professional Certification (SAPPC) Security Fundamentals Professional Certification (SFPC) Cleared for Top Secret information and granted access to Sensitive Compartmented Information based on a Single Scope Background Inestigaton. (Open PPR, 204 12 12) Joint Personnel Adjudication System e-QIP  Microsoft Office Accomplishments Deployed in support of a Joint Special Operations Task Force in the CENTCOM Area of Responsibility (AOR). Provided full-spectrum security support to include Personnel Security, Information Security, Physical Security and Industrial Security. Worked with joint personnel from all services, as well as other government agencies. Experience Personnel Security Specialist 05/2014 to Current Company Name City , State Personnel Security Specialist within a Joint Command  Presides over daily personnel security-related activities and maintenance of the established personnel security program in accordance with DoD Regulation 5200.2-R, Army Regulation 380-67 and knowledgable of other DoD and federal agencies Personnel Security Program policies  Conducts prescreening interviews for Sensitive Activities (SA) position candidates Conducts interviews with personnel requiring security clearances and provides assistance on use of e-QIP Processes fingerprints in conjuction with initiating Single Scope Background Investigations (SSBIs) and National Agency Checks with Local and Credit Checks (NACLC) Conducts Local Records Checks (LRCs) with Provost Marshall Office (PMO) Communicates and coordinates directly with the Office of Personnel Management (OPM) along with the DoD CAF Assists command personnel in completing rebuttal packets to Letters of Intent (LOI) to Deny/Revoke an initial or current security clearance determination with Statements of Reason (SOR) in response to DoD CAF correspondance Oversees the suspension of all security clearances when denial or revocation is being recommended to the DoD CAF by commanders Managed and maintained the Personnel Security Management (PSM) net in JPAS for the command Grants Interim Secret and Top Secret access Self-taught e-QIP and assists subordinate units with the use of e-QIP Implements, monitors, reviews and evaluates personnel security investigations Provides assistance to individuals when derogatory information develops in the course of the investigation Provides training to Assistant Security Managers (ASMs) on use of both JPAS and e-QIP Conducts classification reviews Conducts preliminary inquiries into security violations and possible compromise of classified information Coordinates and conducts various Focal Point briefings for military, civilians, and contractors Conducts facility inspeciations to ensure compliance with regulations Security Specialist 07/2012 to 05/2014 Company Name City , State Direct assistant to the command Special Security Officer (SSO) on all matters pertaining to personnel, information, physical and industrial security Continuous management and reporting on the administration of SCI-associated security programs Enforcement of all rules and regulations to ensure that the Sensitive Compartmented Information Facility (SCIF) complied with all applicable construction and physical requirements, standards, and regulations Management and supervision of personnel and daily activities within the view of the Special Security Office Managed and maintained the Personnel Security Management (PSM) net on JPAS for over 5000 personnel, staff and transient Advised higher level management officials by preparing narrative reports that identified security deficiencies of findings and recommendation for corrections of the deficiencies Awarded for outstanding performance in providing 166 civilians and 66 foreign nationals with security clearance background checks associated with the Magnum Night Training Exercise Assisted in the development of the initial SSO Plan of Actions and Milestones (POA&M) to reaccredit a SCIF Conducted random and effective entry/exit reports (badge trace) via security software and video monitoring Conducted physical workspace and personnel security inspections Assisted the SSO on all matters pertaining to the annual SCIF inspections Managed handling, storing, and destruction of classified materials in compliance with DoD directives Enforced security policy on matters pertaining to processing, dissemination, and controlling of classified materials daily Conducted security indoctrinations utilizing digital media support equipment Coordinated SCI conference rosters and verify eligibility and access Coordinated and track polygraphs for eligible individuals Coordinated the foreign visit requests (FVR) and security clearance background checks for all foreign nationals in support of international training exercises Ensured all SCI personnel are educated on the DIA SCI Administrative Security Manual (M1), NAVSUP to DoD 5105.21-M-1, ICD 503, DCID 6/9, ICD 704/705, SSO Navy BANIFs, Joint DODIIS and JANFAN series of instructions, DoD, and National Industrial Security Program (NISPOM) for handling Special Intelligence and SCI material managed the SCI Courier System and enforced strict compliance with security regulations established by Defense Courier System. Assistant Command Security Manager/ Aviation Ordnanceman 01/2008 to 01/2011 Company Name City , State Maintained and organized file management for over 1500 security recordsfor military , civilian and contractor personnel per SECNAVINST 5510.36 instructions Utilized Joint Personnel Adjudication System (JPAS) to enter data and verify U.S. Navy personnel security information Tracked clearance eligibility and access for over 1500 personnel Sorted applications, fingerprints, scheduled OPM notices, closed investigations, adjudications, SF-86s, SF-85Ps, investigations for military and civilians programs Conducted personnel security interviews, as required, to clarify allegations of a questionable nature with regard to security clearance eligibility Administered record checks utilizing Single Scope Background Investigations, National Agency Checks, National Agency Checks with Inquires and Secret Periodic Reinvestigations to determine and recommend security level eligibility Assembled and loaded ammunition for an average of 4-5 Naval helicopters daily Serviced aircraft guns and accessories when ship was in port Stowed, assembled and loaded aviation ammunition including missiles, bombs and rockets Assembled tests and maintained air-launched guided missiles Supervised 12 sailors in the operation of aviation ordnance shops, armories and stowage facilities Education Masters of Education : Curriculum and Instruction 2015 Concordia University Bachelor of Science : Criminal Justice 2013 ECPI University Job Related Training Naval Security Manager Course, S-3C-0001; DoD SCI Security Officials Course; SSO Navy SSO/SSR Professional Training Course; SERE 100.1 Level A Code of Conduct Training Course (FOUO); FSO Program Management for Possessing Facilities Curriculum; FSO Orientation for Non-Possessing Facilities Curriculum; Safeguarding Classified Information in the National Industrial Security Program Course and Exam; Basic Industrial Security for the Government Security Specialist Curriculum; Introduction to the National Industrial Security Program (NISP) Certification and Accreditation Process Course and Exam; NISP Self-Inspection Course and Exam; Risk Management for DoD Security Programs; Information Security Emergency Planning; Introduction to Personnel Security Adjudication; Security Policies, Principles and Programs Course and Exam; Introduction to DoD HSPD-12 CAC Credentialing Course and Exam; Completed All Eight Certification Courses Related to e-QIP; Completed All Training for Operation and Administration of JPAS/JCAVS; Transmission and Transportation for Industry Course and Exam; Developing A Security Education and Training Program Course; Visits and Meetings in the National Industrial Security Program Course; Personnel Clearances in the NISP Course and Exam;   Facility Clearances in the NISP Course and Exam (November, 2013) NISP Reporting Requirements Course and Exam; Understanding Foreign Ownership, Control or Influence (FOCI) Course; Industrial Security Facilities Database (ISFD) Facility Clearance Verification and Notifications for Industry; Special Access Programs (SAP) Overview; Social Networking; Integrating Counterintelligence (CI) and Threat Awareness into Security Programs Course; Sensitive Compartmented Information (SCI) Refresher Course and Exam; Temporary Sensitive Compartmented Information Facilities (T-SCIF) Training; Completed an additional twenty-five online courses pertaining to Information and Personnel Security Professional Affiliations Military Intelligence Corps Association (MICA) ",AVIATION " BANQUET CHEF Professional Summary To whom it may concern: Please accept this letter as my application for the position of executive chef. I am an ambitious and well rounded chef who is able to lead from the front by setting, following and delivering the highest culinary standards. I possess a passion for excellence, and always strive hard to im- prove standards and guest satisfaction. My goal as executive chef is to provide the club members with an experience that exceeds there expectations. I believe that is accomplished by using the highest quality food product keeping within the food budget and assembling the best possible culinary brigade to meet the members needs. I standardize my recipes to maintain consistency and always demonstrate what is ex- pected for each dish concerning portion size, proper cooking techniques, and presentation. My management style is fair, firm, and friendly but with high expectations, also I consider my self to be proactive in running the kitchen. I delegate people according to their strengths, but rotate them seasonally to different stations to help them in their professional development and increas- ing flexibility in the kitchen staff. I train the wait staff on the menu by letting them sample the menu items, and listen to their feed back. I am flexible with special dietary requests from members. I am glad to make adjustments for health conscious members, or those with specific dietary needs. I am visible to the members in the dinning room so that I am able to receive their feed back on the menu. Over the years I had the pleasure of working with some of the best chefs in the country which has enabled me to have a board knowledge of different types of cuisines and keeping up with trends. Skills Work History Banquet Chef Sep 2016 - Current Company Name City , State The Country Club at Mirasol is a three-time member of the prestigious group of Platinum Clubs of Ameri- ca, a certified Audubon Cooperative Sanctuary, and has been recognized as a Distinguished Emerald Club by club industry publication The BoardRoom Magazine. My responsibilities are all banquets, member functions, and theme events and also working with the chef on creating new and exiting menus to keep membership excited about club events. I supervise a team of 12 that produces half of the food and beverage revenue which is 6 million. Executive Sous Chef Aug 2014 - Sep 2016 Company Name City , State The Club is recognized as a ""Platinum Club"" one of the top 10 private club communities in the United. States. The club has 1300 members and three restaurants and banquet facility. Food and beverage sales. is 5 million a year. I contribute with the executive chef in maintaining the Clubs platinum level status. Candle Light Inn: Catonsville Maryland. Owner, Executive Chef General Manager Jan 1996 - Jan 2013 Company Name Candle Light Inn is a 200 seat white table cloth restaurant that features modern traditional cuisine and a. staff of 50 employees · Coordinate planning, budgeting, and purchasing for all the food operations within the restaurant. Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food. Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs. Recruit and hire staff including line chefs, kitchen staff, servers, hostesses, and managers. Sous Chef Jan 1990 - Jan 1996 Company Name Oversaw a staff of 100 kitchen personnel and maintained 5 star menu dishes and service Plan, direct, and supervise the food preparation and cooking activities of multiple kitchens of a large hotel. Instruct cooks and other workers in the preparation, cooking, garnishing, and presentation of food. Over the years I have had the pleasure of working with some of the best chefs in America, all of whom have played a significant role in my development as a chef. My mentors include Peter Timmins CMC, Hartmunt Handke CMC, John Johnstone, CMC, Lawrence McFadden CMC, Keith Coughenour CEC, Alex Darvish, CEC and Richard Rosendale, CMC. Personal Information A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini Education Servsafe certified : 1990 Baltimore Culinary College City , State Graduated with honors in restaurant and hotel management - The Greenbrier Apprenticeship Program: White Sulphur Springs, West Virginia Graduated with a gold medal in cold food display and a silver medal in hot food competition - ACF Executive Certified Chef : 2012 Sous Vide workshop : 2014 , teacher was Richard Rosendale C.M.C Certified Master Chef prep class : 2014 , teacher was Richard Rosendale C.M.C : 2016 Skills ACF, budgeting, C, ca, cooking, features, personnel, Platinum, publication, purchasing, Safety, sales, servers, supervisory, teacher Additional Information A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini ",CHEF " CHEF Professional Summary To obtain a position within an environment that offers a challenge and the capability to gain more knowledge about the company. To be given the opportunity to grow within the company and the chance to progress in my career. Once a job is obtained within a specific organization, to have the ability to help the company advance productively and efficiently. Professional Experience Company Name August 2007 to September 2009 Chef City , State Prepped food for catered events such as; weddings, parties and business luncheons. Set-up tables and chairs for banquet and dining space. Executed banquet style and plated lunches and dinner. Company Name October 2007 to September 2009 Chef/Assistant Manager City , State Prep and cook for lunch service Catered business lunches for CEO of the Museum Manage daily sales reports Train new personnel, both front and back of the house Track weekly food cost. Company Name October 2006 to October 2007 Cook City , State Prep for dinner service. Prep and cook for banquet parties of 50 or more clients. Line cook during dinner service. Bake desserts for both the restaurant and banquet services. Company Name April 2004 to August 2005 Cashier City , State Process customer transactions. Help customers apply for Sears credit cards. Process customer return of merchandise. Sort, fold, put away unwanted merchandise. Education and Training Grantham University Online College Present Associates : Applied Science-Medical Billing and Coding Applied Science-Medical Billing and Coding California Culinary Academy March 2006 Certification in Baking and Pastry City , State Walla Walla High School June 2005 High School Diploma City , State Skills credit, clients, personnel, sales reports, tables ",CHEF " INFORMATION TECHNOLOGY CONSULTANT Career Overview Accomplished information technology professional with over 18 years of diverse technology, process analysis, project management, and information management experience. Proven ability to successfully implement technology solutions, stay within time and budget constraints, and improve efficiency through proper risk management, task coordination, and resource utilization. Core Competencies Project Management Systems / Network Reporting Proposal Development Web Design & Development SOP & Policy Writing Systems & Process Consulting Document Management Technically-advanced information technology specialist successful in software administration and data communications.Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Qualifications Microsoft Windows (7, 8, 2012), Apple Mac (OS 7 - X, OS X Server, iOS), Unix/Linux (Ubuntu, Red Hat, CentOS, FreeBSD, SmoothWall Express) Server/Web Software: MS Exchange, MS SharePoint, MS IIS, MS Hyper-V, Apache, WordPress, CloudFlare, Documentum, CoreDossier, Oracle Workflow, DavMail HTML5, CSS, PHP, JavaScript, Java, XML, C++, Microsoft Visual Basic Applications: Adobe CS6 (Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Premiere, Flash, After Effects, Fireworks), MS Office, MS Project, Office 365 MySQL, MS SQL, MS Access, Oracle 11i, Sage ACT! Web content management Information security Content management systems Hardware: Dell, HP, IBM, Cisco, SonicWall, NetGear, FortiGateProgramming and design skills Optimizing and performance tuning Document management Web content management Accomplishments Print Graphic Support   Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials. Requirements Analysis   Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline. IT Training   Successfully trained 25 employees to use new operating system. Project Management   Managed complex BI/DW deployment programs, facilitating acquisition of business requirements. Prepared design specifications, developed reporting and analytics, tested and managed user adoption. Work Experience Information Technology Consultant January 2003 to Current Company Name － City , State Senior-level consultant and manager of IT systems and projects with over 10 years experience. Practiced successful design, administration, and development of business critical information systems for small to medium business clients onsite or via remote access technologies. Web designer, developer and hosting administrator for over 30 client domains, sites, and email. Consistently recommend, implement, and customize internal or cloud-based technology systems to fit client business processes. Facilitate and develop email, file, database, mobile, and web-based systems to meet client business needs. Achieved increase in client's customer exposure by launching marketing and corporate branding campaigns including logo and website design and development, SEO, Google AdWords, and social media Created and maintained procedures for hardware and software maintenance, migration, upgrades, and end-of-life Implementation and management of all high-level business technology projects Senior-level technical contact for client computer, network, server, and cloud-based systems Operations and technical specialist for consulting firm's business-critical systems Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer's nature of work and business volume Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking. Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends. Assisted clients with IT solutions; prepared written reports on solutions offered. Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management. Prepared and presented technical proposals for clients.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Systems & Document Administrator January 1998 to January 2003 Company Name － City , State Key senior-level member of the information systems team with a variety of duties including project management, document management and publishing, web design, print design, user training and systems administration. Promoted within two months of hire, again within the first two years and lastly promoted to a newly developed position. Achieved first global electronic submissions to regulatory agencies by implementing and validating an electronic document management and publishing system as the primary systems administrator, developer, and project technical leader. Resulted in NDA submission to the FDA ahead of target deadline saving millions in revenue. Implemented and maintained application servers supporting secure Internet communications and business critical systems. Created standard operating procedures, policies, development plans, disaster recovery, and other technical documentation in compliance with FDA requirements Project technical lead for company ERP system, several ongoing department projects and managed temporary and part-time employees and consultants Webmaster and graphic designer for Internet and intranet sites, print advertising, multimedia, and presentation projects Maintained Mac desktop computers and software supporting DNA Sequencer and robotic systems. Education and Training Bachelor of Science : Information Technology , July 2016 University of Phoenix Information Technology[Number] GPA Skills ACT!, Adobe, Acrobat, After Effects, Photoshop, Premiere, Apache, branding, business processes, C++, Cisco, Hardware, consultant, consulting, CSS, client, clients, Database, Dell, disaster recovery, document management, Documentum, Dreamweaver, email, ERP, features, Fireworks, Flash, FreeBSD, graphic designer, HP, HTML5, IBM, Illustrator, InDesign, information systems, Information technology, MS IIS, Internet communications, Java, JavaScript, Languages, Linux, logo, Mac, Apple Mac, marketing, market, access, MS Access, MS Exchange, MS Office, Office, MS Project, Microsoft Windows, migration, multimedia, MySQL, network, networking, Operating Systems, OS, OS 7, Oracle, developer, PHP, policies, print advertising, print design, progress, project management, purchasing, quality, Express, Red Hat, robotic systems, Sage, servers, MS SQL, systems administration, user training, technical documentation, Unix, upgrades, Microsoft Visual Basic, website design and development, Web designer, web design, Webmaster, Workflow, written, XML ",INFORMATION-TECHNOLOGY " CONSULTANT Summary In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in Database Administrator, Network Administration, Web developer. Providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities Experience Consultant Mar 2014 to May 2017 Company Name － City , State Provided object-oriented design, programming and implementation support to the customer Billing system written in Java Design database system for e-commerce website with persistence EJB platform Prepared test plans and data, and user documentation for customer billing system. Problem-solved hardware issues with fault -tolerant hard drives. Database Administrator Dec 2009 to Feb 2017 Company Name － City , State Working with database management systems, determining and storing data. Identify user needs and set up new computer database. Integrate data from outdated systems to new system. Machinist, CNC Programmer Jun 2001 to Dec 2009 Company Name － City , State Setup fixtures, program CNC machines for plumbing equipment Education and Training Bachelor of Science , Computer Science/ Information Technology May 2013 Limestone College － City , State Computer Science/ Information Technology Bachelor of Science , Business Administration Dec. 2011 Limestone College － City , State Business Administration Bachelor of Science , Computer Science Software/Programming Dec. 2011 Limestone College － City , State Computer Science Software/Programming Master's degree Information Technology(MIT) University of Virginia Tech Present Skills API, Billing system, C, C++, Hardware, Database, Dns, e-commerce, Eclipse, EJB, XMl, Ftp, hard drives, Html, Hubs, Ide, Information Technology, Java, JSP, JavaScript, memory, Access, Microsoft Access, C#, Excel, Office, Outlook, PowerPoint, Microsoft Visio Professional, Windows 7, Windows 8, Microsoft Windows XP, MS Word, MySQL, Network, Networks, object-oriented design, Oracle, Peripherals, coding, programming, RAID, Router, Servers, Servlet, Microsoft SQL Server, SQL Server, cisco switches, system design, Tcp/Ip, Team work, user documentation, Uml, Vpn, Microsoft Visual Basic, Visual Studio, website, written, Xhtml ",CONSULTANT " DISABILITY ADVOCATE Professional Summary Dedicated Public Health Administrator, adept at public and community relations, staff development and project management. Seeking an opportunity to merge managerial experience with the public health field, resulting in improved patient care and increased company rate of investment return. Education and Training East Stroudsburg University 2016 Bachelor of Science : Public Health Health Services Administration Public Health, Health Studies department City , State , United States GPA: Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health Health Services Administration Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health, Health Studies department Community College of Philadelphia 2015 Associate of Science : Social/Behavioral Science Health Services City , State , United States GPA: International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Social/Behavioral Science International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Health Services Accomplishments 08/2006- Philadelphia and Surrounding Area Present) Representative of the Think First National Injury Prevention Program. Featured on Community College of Philadelphia's T.V. Program, ""Tapestry of Life: Resilience and Health"". Participant of many Magee Rehab. Hospital programs, including Spasticity Training for Health Professionals, Adam Taliaferro Benefit, Night of Champions, Wheel Chair Sports advisor, Physical Therapist Doctorate Program, a Peer Group mediator and Jerry Segal Charity Classic contributor. Walk it Out"" national 24 hour step-a-thon to bring awareness to SCI. Research subject at Restorative Therapies Inc. for muscle atrophy reduction benefits. Health Professional Peer Mentor at Thomas Jefferson University. Partnered with Temple University's Center for Asian Health (CAH) on sodium reduction initiative. Featured in Philly.com article on nutrition in health of those living with a disability. Highlighted in Archives of Physical Medicine and Rehabilitation Official Journal in an article titled ""Cycling with Functional Electrical Stimulation after Spinal Cord Injury: What's in it for Me?"" Single father of 3 current college students (one senior studying nutrition/chemistry, one a junior Pharmacist, and a freshman pre-law student). Participant and speaker addressing concerns of health and nutrition at Magee Rehab's Outpatient Program. Professional Experience Company Name September 2005 Disability Advocate City , State Advises patients to community resources, make referrals and devises realistic treatment plans. Interviews clients individually and with family to determine what services best address their needs. Counsels and prepares residents in their transition back into the community. Encourages members to continue attending group fitness classes. Represents the company at industry meetings. Advocates and recommends to patients, care-providers and relatives about communicative strategies and devices. Cultivates positive relationships within the community through public relations campaigns. Conducts Community Health Needs Assessment (CHNA). Works with President and C.E.O offices as patient liaison and report concerns appropriately. Maintains hierarchy structure, ensuring that communication is properly filtered. Company Name June 1986 to May 2004 Supervisor, Lead Trainer, Human Resources Rep and Shift Controller City , State Coordinated department functions for staff of 200+ employees. Maintained detailed administrative and procedural processes; improving accuracy and efficiency. Facilitated meetings as liaison with other departments. Updated employee accounts and information on a daily basis. A key member of the global distribution operations team, which coordinated shipments globally. Entered data into DIAS to load and manipulate data for production reports. Served as mentor to junior team members. Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Manually created shipments, assigned carriers and dispatched shipments. Communicated crises, delays or carrier schedule changes to internal and external customers. Dispensed guidance, direction and authorization to carry out effective plans. Ensured work was accomplished safely with established operating procedures and practices. Skills administrative, C, Community Health, clients, direction, logistics, meetings, mentor, Works, Needs Assessment, processes, public relations, quantitative analysis, simulation, treatment plans ",ADVOCATE " IT TECHNOLOGY SPECIALIST Professional Summary Analyst with extensive experience in Information Technology. Proficiencies include trouble shooting hardware and software issues. Experienced Service tech with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Core Qualifications TCP/IP, Network monitoring and tools, storage management, knowledge of desktop support procedures and active directory, skilled in software and Microsoft operation installation and maintenance, working knowledge with Windows 2000, 2003 & 2008 Server install, Microsoft office 2000 through 20010 applications software, Windows XP, Vista, 7 and 8 pc and lap top install and management. Professional installation and upgrades, Network Security and protection measures, networking cable patch panel install, testing and layout, fiber optic installation, testing and lay. Web development and design using software front page, html and python applications. Experience IT Technology Specialist 09/2015 to 04/2016 Company Name City , State Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in [positive outcome] . Provided onsite training. Provided Tier1 & Tier2 level support;. Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment. Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment. Perform general maintenance, repair computer systems and peripheral equipment. Replace and install cable (cat5) network cable. Managed and trouble shoot telecom phone system. Field Service Tech 03/2014 to 04/2015 Company Name City , State Level 1 Field Service Tech Provided Tier1 & Tier2 level support; Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment. Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment. Perform general maintenance, repair computer systems and peripheral equipment. Replace and install cable (cat5) network cable. Information Technology Specialist 08/2010 to 09/2006 Company Name City , State Provided hardware support related to pc, lap tops, note books technical issues, software application and OS issues. Assists clients with recommending, scheduling and implementing system hardware and/or software upgrades based on needs and anticipated growth. Set up and maintained active directory requests, setup network ids/email accounts and remote desktop support for specific client. Offered assist for website design, layout and hosting. Offered residential customers technical support with hardware and software issues related to hard drives, power supply replacements and virus removal. Information Technology Specialist 09/2006 to 08/2010 Company Name Conducted analysis to address network issues which led to install of a T1 line. Monitored multiple databases to keep track of all company technology inventory.  Provide trouble shooting support in matters related to computer hardware and software issues. Identify any computer architectural requirements; establish and upgrade systems; maintain installation records; improve system performance; maintain technical knowledge. Set up and maintain local area network using cable layout and fiber optic connections. Configure and trouble shooting routers, pix, Domino Server and Microsoft Windows 2003 Server. Oversee staff related issues related to computer upgrades, hardware problems, virus, email accounts/ network ids, remote desktop support and training. Develop policies and procedures for internet access and antivirus installations. Communicate effectively with end users, vendors and upper management. Trained end users in office applications and security issues. Managed all pc hardware and software office applications and installations at the local branch offices, feed mills and truck shop in the Laurinburg, Bladenboro, Tar heel and Nichols S.C. locations. Education Bachelor of Science : Business Management August-05 National American University City , State Business Management Associate/Degree : Business Computer Programming May-92 Robeson Community College Business Computer Programming CERTIFICATIONS Comptia Network February-14. Comptia A February-14. Skills active directory, antivirus, C, cable, cat5, computer hardware, hardware, client, clients, email, front page, hard drives, hardware support, html, ids, internet access, local area network, layout, Domino, office applications, Microsoft office 2000, Windows 2000, Microsoft Windows 2003 Server, Windows XP, Network Security, Network, networking, OS, all pc hardware, phone system, Develop policies, POS, power supply, python, routers, scheduling, TCP/IP, technical support, desktop support, telecom, tops, trouble shooting, upgrades, upgrade, Vista, website design, Web development and design ",INFORMATION-TECHNOLOGY " BANKING OFFICER Professional Summary l An adaptable and responsible IT Savvy seeking an mid-level position in the Finance, Technology or Fintech market. l BA in Economics with a master's degree in Management and my current job as a Banking Officer has provided me with a well-rounded background and enabled me to develop an analytical/logical approach to tasks, software skills, and the ability to work under pressure. l Talented Director of Finance with one-year background in sponsorship, fundraising and private event planning. Skilled in devising marketing plans to promote venues and events services. Proven history of building business through personal and professional networking. Skills NMLS # 1796859 Business development expertise Project Management Confluence, Jira, Salesforce, SQL Sales professional Financial Analysis Strategic plans Google G Suite, Keynote, Microsoft Office Technology-savvy Accounting, Recruitment Banking, Sales Budget, SQL Business development, Strategic Credit, Strategic plans Client, Website Decision-making, Articles Documentation Due diligence Finance Financial Financial Analysis Financial statements Mandarin Marketing Sstrategy Marketing Market Marketing collateral Money Microsoft Office Mortgage originator Newsletters POS Presentations Pricing strategy Producer Project Management Public relations Purchasing Real estate Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Education Master of Management : Business Management , 05/2017 Colorado State University - City , State Bachelor of Arts : Applied Economics , 05/2013 National University of Kaohsiung - Taiwan Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Interests COMMUNITY LEADERSHIP AND INVOLVEMENT , Asian Pacific Development Center - Volunteer (2019 - Current) Center for Asian Pacific American Women - Conference Committee (2019) Languages Bilingual in Mandarin Skills NMLS # 1796859 BBusiness development expertise PProject Management CConfluence, Jira, Salesforce, SQL SSales professional FFinancial Analysis SStrategic plans GGoogle G Suite, Keynote, Microsoft Office TTechnology-savvy, Accounting, Banking, budget, Business development, credit, client, decision-making, documentation, due diligence, Finance, financial, Financial Analysis, financial statements, Mandarin, marketing Sstrategy, marketing, market, marketing collateral, Money, Microsoft Office, Mortgage originator, newsletters, POS, presentations, pricing strategy, producer, Project Management, public relations, purchasing, real estate, recruitment, Sales, SQL, strategic, Strategic plans, website, articles ",BANKING " TEACHER Accomplishments Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members Awarded with a monetary raise after successful completion of my Bachelors degree program Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays Recognized for work ethics, great customer service skills, and involvement as a team player Experience TEACHER March 2013 to Current Company Name Senior Accountant Responsible for auditing the third party vendor's health insurance billing generated for participating school districts within the entire state of Texas. Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues. Prepare a monthly analysis to detect any underlying billing issues provided by our third party vendor and recommend solutions to repair and prevent future billing issues. Compile a monthly Accounts Receivable reconciliation report to ensure revenue and expense transactions have been accurately recorded before presenting it to senior management. Provide assistance to school district's officials in relation to State Regulations, Health Coverage Plans, and Texas Legislative decisions. Resolve and make a determination for retroactive credit requests received from school districts that involve complex research and billing audits. Review and approve third party vendor invoices for contract compliance accuracy. Reconcile budget reports to reflect internal accounting expenses ensuring that fund distributions were accurately recorded. Adjust monthly annuity disbursements belonging to TRS Retirees that have erroneously underpaid for their Health Insurance premium. Approve check refund distributions to TRS Retirees that have made overpayments on their Health Insurance premium. Research and compile annual ad-hoc reports that include the Affordable Care Act fee versus our Health Insurance costs to decide on future premium rates. Compile current year accounting data to generate the Comprehensive Annual Financial Report (CAFR). Knowledge of state laws related to health care and insurance programs, retiree health care benefits, and financial and accounting regulations. Accomplishments Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort. Recovered overpaid costs owed to TRS from vendors that totaled to more than $5M for the 2009-2014 fiscal years by conducting an audit of previously billed invoices and detecting findings of overbilled rates that weren't in compliance with the contract's terms. Increased productivity by 30% as the lead Accountant for the Accounts Receivable area by implementing an automated email collection system that generates an email to more than 100 entities that are in unpaid status. Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members. Recovered implementation expenses that incurred during the new healthcare vendor transition for more than $83K under the ""transition allowance provision"" found on the contract. Awarded with a monetary raise after successful completion of my Bachelors degree program. Administrative Assistant June 2007 to March 2013 Company Name Utilize financial software to generate payment documents such as purchase orders, delivery orders, requisitions, travel advances, and other general accounting documents. Process payments through the City of Austin credit card system, including the reconciling of processed credit card transactions and ensure the usage of correct funding and codes. Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays. Analyze dollar balances and time remaining on existing contracts and make recommendations for extensions or dollar increases. Monitor contract performance such as the delivery of services or goods by enforcing the supply chain and ensuring that the billing is in compliance with the contract's terms. Authorized to record all city-owned capital items distributed within the department that are considered to be fixed assets and require identification tags to facilitate control and accountability. Assist the budget team with the itemizing of expenses, revenue, and plan of operations for the given period during the fiscal year in order to maintain accurate reports including the data entry that is required utilizing the ECombs software. Knowledge of City practices, purchasing policies and procedures, and Accounts Payable regulations. Responsible for the distribution of petty cash and performing monthly petty cash audits for all internal custodians in the department, ensuring that policy and procedures are enforced. Maintain financial information, records, and electronic files in accordance to the City of Austin Records Retention policies and procedures. Maintain a good working relationship with other city employees and the general public providing excellent customer service skills. Appointed to participate as an interviewer to better evaluate potential hires for the department of Aviation. Accomplishments Sponsored by the department of Aviation's Executive Assistant Director, Dave Arthur to participate in the competitive Power Pipeline Leadership Conference in Dallas, TX to represent the City of Austin. This conference gave me insights in career development and leadership planning. Proposed a paperless system within the department and have completed the ""Keeping it Green"" project. Once implemented, using the ProCard for processing electronic invoices and E-statements received from vendors we expect to reduce the amount of time and money spent on a daily basis. Successfully attained funding for the overdue maintenance and repair of the airport elevators and escalators regardless that the purchasing deadlines for the fiscal year had expired. Demonstrated my keen ability to work with cross-functional teams this fiscal year by helping the short-staffed budgeting team compile the expenditures for the entire Aviation Department. Processed accounts payable documents, and other general accounting transactions. Assisted attorneys and the general staff with necessary courthouse filings and legal documents from external locations that needed to be delivered or picked up. Performed daily receptionist duties by assisting internal and external customers regarding law operations and procedures as well as coordinating scheduled meetings for the department's staff. Maintained record retention in accordance with the City of Austin Records Retention policies and procedures. Accomplishments Gained knowledge in different financial areas such as purchasing, accounts payable, and accounts receivable. Developed a database to record incoming invoices and the disbursement of payment to vendors to eliminate duplicate payments. Recognized for work ethics, great customer service skills, and involvement as a team player. Specialist Program Technician December2005 to April 2006 Company Name Performed data entry of enrollment applications for child Medicaid assistance, and affordable Children's health insurance (CHIP). Oversaw the application processing queues in the Specialty Programs Work Group, ensuring the quotas were met on a daily basis. Reviewed all incoming applications and data entered into the eligibility database and settled discrepancies found in all stages of the process. Accomplishments Appointed to Assistant Supervisor after 3 months from hire date due to quota exceeds that resulted in more than 1500 children enrolled in the health coverage statewide. Accounting Clerk July 2002 to October 2005 Company Name Assigned to the Accounts Receivable area to assist in creating invoices and statements, as well as monitoring account balances. Prepared cash balance reports and ensured that bank deposits were accurately recorded. Assisted with Accounts Payable processes such as purchase order requests, and the payment process of incoming invoices. Monitored departmental budget utilizing balance spreadsheets that itemized expenditures, income, and estimation for future projects. Accomplishments Developed knowledge in both areas of Accounts Receivable and Accounts Payable. Saved the department money despite the short-handed status in staff and budget fall for over a year with assisting in both Accounts Receivable and Accounts Payable. Education Bachelors of Arts : Business Administration CONCORDIA UNIVERSITY － City , State , US CONCORDIA UNIVERSITY, AUSTIN, TEXAS Bachelors of Arts in Business Administration, January 2012 to December 2014 Associates of Arts : Business Administration AMERICAN INTERCONTINENTAL UNIVERSITY － City , State , US AMERICAN INTERCONTINENTAL UNIVERSITY, ILLINOIS Associates of Arts in Business Administration, November 2010 to December 2011 EAGLE PASS HIGH SCHOOL, EAGLE PASS, TEXAS High School Diploma High School Diploma, May 1998 Professional Affiliations MAXIMUS, TEXAS ACCESS ALLIANCE to Skills Accounting, Credit, Invoices, Budget, Accounts Payable, Cash, Of Accounts, Accountant, Audits, Billing, Buying/procurement, Customer Service, General Accounting, Operations, Payments, Purchasing, Receptionist, Retail Sales, Accounts Receivable, Basis, Data Entry, Assistant Director, Associate, Aviation, Budgeting, Career Development, Contracts, Credit Card, Excellent Customer Service Skills, Executive Assistant, Fixed Assets, Maintenance, Pipeline, Purchase Orders, Reconciling, Supply Chain, The Accounts, Clerk, Estimation, Finance, With Accounts, And Accounting, Audit, Auditing, Benefits, Collection, Financial Report, Healthcare, Increase, Insurance Billing, Reconciliation, Solutions, Database, Administrative Assistant, Disbursement, Filings, Great Customer Service Skills, Legal Documents, Team Player, Medicaid, Quota ",TEACHER " CERTIFIED NURSING ASSISTANT Summary Experienced Administrative Assistant III offering 21 years of experience in medical business office operations. Proactive leader with strengths in communication leveraging office professionalism, phone etiquette, proof-reads and audits case reports, oversees daily spreadsheets and providing consultation and organization ofdaily workflow. Dedicated in high-volume office environment that focus on delivering exceptional clerical and operational support for medical and hospital staff professionals. Abilities to cultivate positive rapport among clients, staff, and management. Meticulous with demonstrated success in process improvements and procedural adherence in prioritizing workflow to achieve daily work objectives. A tech-savvy individual with in-depth knowledge of Cerner and Microsoft office software programs. Well-versed in managing office supplies, equipment, inventory, paperwork and project needs. Experience Company Name - Certified Nursing Assistant City , State 01/1999 - 03/1999 Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets. Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. Documented patient intake and dietary requirements and assisted with feeding. Company Name - Certified Nursing Assistant City , State 04/1999 - 04/2000 Responded to patient alarms and needs-assessment requests to identify course of treatment. Collaborated with interdisciplinary healthcare teams to provide high-quality patient care. Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures. Consulted with nurses to develop patient care plans and evaluate treatment options. Managed and maintained patient rooms, shared-living areas and nursing stations. Provided nursing assistance to residents in 24 bed medical-surgical and orthopedic floor in hospital facility. Collected specimens, monitored vitals and maximized patient comfort. Documented information in patient charts and communicated to RN and nurse manager. Used mobility devices to carefully transport patients. Provided personal nursing assistance in pre- and post-operative situations. Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Translated medical jargon and short-hand data into correct terminology. Transcribed and edited reports from physicians. Maintained and updated patient census Maximized office efficiency by answering incoming calls per day to provide floor information and transfer calls to desired personal. Managed unit front desk activities, including customer service and office administration. Company Name - Healthcare Unit Coordinator City , State 02/2001 - 08/2007 Maintained and updated patient census, greeted patients and patients family through telephone courtesy calls and check-ins. Answered multiple phone calls daily in a timely manner. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Assisted patient to room with instructions. Provided excellent service and attention to team members and patient's when face-to-face or through phone conversations. Managed department by compiling paperwork the next day is ready for the staff and patients. Recognized by management for providing exceptional customer service. Collaborated with others to discuss new job opportunities. Improved patient satisfaction by finding creative solutions to problems. Company Name - Cardiac Cath Lab Administrative Assistant II City , State 08/2007 - Current Reports to Cath Lab Director and Manager. Provides a full range of clerical and specialized administrative functions. Supporting leadership development activities and events. Screens and routes calls to appropriate individual in a courteous and efficient manner. Learned efficentially and anticipation to support office needs.. Maintained, managed and updated daily schedule, spreadsheets and confidential reports through Excel, Word, eProcurement, I-Centra, Perioperative tracking Board, Schappbook, Power Chart and Lumdex. Delivered and scheduled patient information and oversee operational workday flow to physicians, nurses, technicians and management. Develop strategic daily workflow solutions with leadership and a sensible knowledge of the practices and procedures of the daily functions. Proof-reads and completes documents, checking for accuracy. Coordinates collection and preparation of operating reports Improved operations by working with team members and leaders to find workable solutions. Collaborated with others to discuss new operational opportunities. Maintains and updates department resources and tools such as waterfall call lists, referral lists, phone lists, organizational charts, or other department information. Attended departmental meetings, providing feedback to enhance future performance. Makes interpretations and recommendations. May develop appropriate methods to handle information. Track, create and files purchase orders and expense reports. Orders, stocks, monitors, and maintains adequate office and other supply inventory levels Earned reputation for good attendance and hard work. Provided excellent customer service and attention to team members, patient's and patient's family members when face-to-face or through phone conversations. Guided department by compiling paperwork electronically and taking detailed meeting minutes. Utilized Microsoft Teams to compile data gathered from various sources. Contact with firms, organizations, or individuals from outside the company, and globally. Collaborated in development of electronically procedure reports. Skills Strong interpersonal skills Calm and level-headed under duress Patient relations Telephone etiquette Customer Service Phone call answering Administrative operations Appointment scheduling Medical terminology knowledge Understands medical procedures Documentation procedures expert Quality assurance controls Directing patients and visitors Technologically savvy Recordkeeping and bookkeeping Transmitting and Transporting files Excel spreadsheets Meeting planning Managing office supplies Records management systems Sensitive material handling Report analysis Data entry documentation Microsoft Office Deadline-oriented Report development Resolving discrepancies Prioritizing important tasks Professional and polished presentation Documentation and reporting Time management Office equipment maintenance Education and Training GED Unitah High School City 05/1998 Certified Nursing Assistant Certificate : Nursing Practice Utah State University City , State 05/1999 Associate of Applied Science : Business Healthcare Administration Utah State University City Expected in 05/2024 ",HEALTHCARE " CUSTOMER SERVICE AGENT Professional Summary To obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service. One that will allow room for advancement and continued educational training. Skill Highlights Medical terminology Close attention to detail ICD-9 (International Classification of Disease Adept multi-tasker Office support (phones, faxing, filing) Records maintenance professional Excellent verbal communication Familiar with commercial & private insurance Resourceful and reliable worker Excellent problem solver Insurance and collections procedures Composed and professional demeanor 10 key (11000kpm) Administrative Assistant Billing CPR certified CPT Data entry NexGen EHR Dispatching Documentation filing Goldmine Scanning & indexing Lawson Medisoft Microsoft Excel Typing 45wpm, Workflow Onbase Heat Fast Track Allegra Artiva Professional Experience Customer Service Agent February 2015 to Current Company Name － City , State Answering phones Discussing patient accounts with the patients Providing assistance to patients with their bills Reading EOB's to provide information Collecting payments Scheduling payment plans for large balance accounts Updating patient information in Allegra Changing the strategy on accounts Update insurance information Schedule claims to be sent Print and mail documents (Financial Assistance Forms, Itemized Bills, Statements, & Receipts) Fax documents All other duties as assigned by management File Clerk July 2014 to February 2015 Company Name － City , State Sorting & prepping paper termed Employee Files Accurately removing any confidential patient information from all Employee files prior to scanning and indexing them. Working a daily report in Onbase Workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart. Scanning and indexing supporting I9 documents Manual entry of I9 information into Heat Application Prepping and Sorting Education assistance documentation prior to scanning. Upload & Index documents sent via e-mail to the Medical Records online queue. DME Billing Specialist April 2013 to March 2014 Company Name － City , State Responsible for obtaining evidence of Durable Medical Equipment dispensed. Billing charges for equipment to the patient and/or insurance company. Obtaining evidence was not limited to reading doctor/surgical notes, locating & applying the appropriate diagnosis code (ICD-9) in order to ensure coverage. Locating ABN and other physical documentation scanned into the patient's medical chart for Medicare Billing. Maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Maintained strict patient and physician confidentiality. BILLING DOCUMENT SPECIALIST May 2006 to March 2013 Company Name － City , State Responsible for the data entry of orders for Durable Medical Equipment dispensed from Advocate Hospital Emergency Rooms and Doctor's Offices. Applying the correct ICD-9 code and code coordinate based on the equipment provided. Responsible for answering and dispatching calls within the facility using Alcatel Overhead paging as well as through the phones. Assisted patients with questions in regards to their delivery of equipment or other services provided. Assisted walk-in patients with picking up or returning equipment. Created Letters and Certificates of Medical Necessity for Durable Medical and Respiratory Equipment. Contacted Physician's Offices to obtain this form of documentation for billing purposes. Searched data base for appropriate diagnosis codes, ABN's, and other signed physician's orders in order to provide proof for billing to patient's insurance provider. Volunteer experience WLQ Committee- 3 years Respect Initiative Committee 2 yrs. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Education and Training AAS : Medical Billing & Coding Reimbursement , 2016 Bryant & Stratton College － City Billing and Coding Reimbursement Health Service Administration Continuing education in Medical Coding & Reimbursement Medical Administrative Assistant Certificate of Completion: 1/2005 : Admin Assistance , 2004 Everest College － City , State Medical Administrative Assistance Skills 10 key, Administrative Assistant, attention to detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva ",ADVOCATE " CREATIVE ASSISTANT Professional Summary Self-motivated individual with the ability to create and maintain a positive and unique relationship with coworkers and clients. Exhibits excellent time management skills, consistent, quality work and a drive to innovate and benefit the workplace. I am looking to obtain a position which allows me to demonstrate my creative nature and passion for all genres of music. Ideally I would like to join a company that would be able to offer me the opportunity to advance my career in the short and long term. Core Qualifications Microsoft Office. Strong leadership and ability to multitask alone or with a team In-depth internet research skills Educated and expansive understanding of Human Development principles s Experience in well-organized and aesthetic presentation. Ability to communicate effectively and positively File/records maintenance Contract negotiation/review/drafting Results-oriented Experience Creative Assistant 07/2013 to Current Company Name City , State Act as West Coast Representative of the CMI team for internal and external affairs. Attend showcases, concerts, events on behalf of VH1 CMI team. Maintained relations with label and publishing representatives on the West Coast. Successfully pitched new independent music from all genres to CMI Music team and various production companies for in show placements. Find replacement tracks for all media versions of episodes. Research label/publishing information for potential song use in various VH1 series/promos/specials on as-need basis. Act as liaison between CMI and Music & Media Licensing (send licenses for counter signatures and keep track of approved licenses). Assist with legal work for publishing matters on as-need basis. Coordinate promotional aspects of feature placement deals with social media team. Help organize and categorize tracks in our internal library into our cloud-based storage system. Coordinate and host in-office performances in the Santa Monica offices. Collect and track sales information for feature placement tracks in VH1 programming. Assist with general meetings, tapings and live events for VH1 and MTV Music and Talent as needed. Oversee and run CMI projects for Music and Talent interns. Work with production houses, music libraries and independent composers to quickly and efficiently create and gather all kinds of bed music tracks for series, live events, non-airing pilots and special programming. Watch and check various versions of episodes for proper placements of feature placement tracks and various promotional aspects within episodes. Licensing Assistant 06/2012 to 06/2013 Company Name City , State Assist in administration of various high clientèle catalogs. Help in negotiations regarding use of client's works in movies, television shows, ad campaigns, and other uses. Draft licenses for finalized deals. Manage all invoices and renewals. Maintain records of all payments and acts as liaison to resolve all pricing and payment issues. Ensure proper filing of client work with appropriate PRO societies, sub-publishers, CMRRA, and the Copyright Office at the Library of Congress. Extensive knowledge with over 10 client catalogs varying in genres of music so as to be able to pitch songs for various placements in television, film, and advertisements. Administrative Assistant 10/2011 to 06/2012 Company Name City , State Acted as the initial point of contact for external affairs and high clientèle. Managed data entry and review of confidential historical files. Edited and reviewed company emails and documents. Served as a liaison between client managers and external interested parties. Created and implemented an easily accessible filing system for company's physical catalogs. Supervisor 01/2008 to 06/2011 Company Name City , State Oversaw and directed 4-12 employees in the kitchen and ensured proper completion of recipes to create consistent quality foods. Ensured employees adhered to proper safety and sanitation regulations. Provided a pleasant and engaging experience for customers during their dining experience. Assisted in training over 100 peer employees in basic kitchen and bakery skills. Child Life Specialist Assistant 10/2010 to 06/2011 Company Name City , State Assisted a certified Child Life specialist with creating and enacting treatment plans for pediatric patients. Kept minors company and eased their stress before, during and after their treatment. Kept detailed notes and analysis of experiences with minors throughout their time at the Medical Center to use in assessments of child's physical, mental and emotionally healing. Public Relations Officer 01/2009 to 12/2010 Company Name City , State Assisted in design and production of all media related items for Panhellenic events. Served as representative on the City-UCD Student Liaison Commission which worked in conjunction with the Davis City Police and City Council to create and put into place relevant standards and by laws. Commisioner 09/2009 to 03/2010 Company Name City , State Served as an advisory board member on a commission responsible for creating better relationships between off campus Davis community groups, the University and its student body. Planned and successfully held a free, zero waste concert in Davis Central Park to encourage community relations between the student body and the Davis community. Assisted in creating a student discount program with various Davis vendors. Assisted in fundraising campaigns for campus interest groups in need of external funding. Intern 09/2008 to 06/2009 Company Name City , State Educated groups of college students on safe ways to partake in drug and alcohol consumptions, and explained different physical, mental and legal consequences of alcohol and drug consumption. Created and lead various interactive program formats to present this educational information to individuals. Summer Programs and Arts Coordinator 06/2007 to 08/2011 Company Name City , State Created lesson plans and coordinating programming for children ranging between kindergarten and middle school. Coordinated schedules, programs and gathered all supplies needs for different age groups. Kept inventory of all office and art supplies required and ordered from various companies. Education B.S : Human Development 2011 University of California City Human Development Relevant coursework includes Research Methods, Statistics, Perception, The Media Industry, and Scientific Reasoning Nativ College Leadership Program, Israel 2006 - 2007 Participant in a yearlong leadership program comprising of a semester studying at Hebrew University, Mount Scopus Campus, followed by four months volunteering as a zookeeper and arts and crafts teacher in Be'er Sheva. Skills ad, advertisements, arts, art, basic, catalogs, community relations, Council, clientele, client, data entry, database, filing, film, first aid, fundraising, Hebrew, inventory, Leadership, legal, notes, meetings, Microsoft Office, Office, works, negotiations, internet research, Police, pricing, programming, quality, Research, safety, sales, Scientific, Statistics, teacher, television, well-organized ",ARTS " STAFF ACCOUNTANT Professional Profile To advance in professional and personal experiences within Finance, Tax Accounting and Management To obtain a Staff Accountant position that will enable me to perform my best using my mathematical, numerical, accounting and analytical ability for the betterment of the organization. Highly proactive professional with 10+ years of experience in accounting and economics. Eager to achieve highest standard of accounting operations and greatest quality of work. Outstanding communication (written and spoken), drafting and computer skills. Strong critical thinking skills. High Proficiency in all computer applications. Remarkable skill at organizing work and resolving problems that arise in day to day activities. In-depth ability to work with difficult clientele in a respectful and courteous manner. Observant, intuitive and conscientious with great attention to detail. Deep ability to develop and institute processes and procedures. Qualifications Microsoft applications Excellent writing skills Research support Analytical skills Independent worker Time management Attention to detail Relevant Experience Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. Research Investigated and analyzed client complaints to identify and resolve issues. Reporting Maintained status reports to provide management with updated information for client projects. Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Experience Staff Accountant 04/2006 to 09/2016 Company Name City , State Manage the annual property tax cycle by filing personal property tax returns, managing the assessment process and approving property tax bills Provide essential support for senior tax professionals in the administration and coordination of tax engagements. Track and maintain client real estate tax data from various sources; municipalities, legal, US Counties, etc. Coordination with administration associates for data tracking, scheduling, and billing. Receipt, review, segregation, and process of postal tax bills and other correspondences received. Senior Management communications and reporting on tax accounting discrepancies in billing. Tax accounting and assessment data entry utilizing Property Tax Management System (PTMS); updating account numbers, collector information, Real property specifics, and other appropriate information. Create/execute notice of value (NOV) variance reporting through established parameters in PTMS Follow through on acquiring necessary refund(s) for erroneous fund dispersals on tax debts Obtain and assess Assessor Property Record Cards (PRC's) to identify land values on properties exceeding established thresholds Monitor Appeals and Hearing deadlines tracking for compliance. Financial Aid Accounting Administrator 06/2004 to 04/2006 Company Name City , State Provide proficient daily accounting processes and procedures in accordance to the established policies within the Financial Aid Accounting Department of Bradford Schools. Execute and analyze financial delinquency reports to determine tuition account Verify and/or write-of debit and credit balances on inactive tuition accounts. Responsible for Month-End financial closing procedures which includes posting to the General Ledger accounts in Solomon Reconcile the corporate account receivables systems against an institution's account payable system. Perform individual account analysis after each month-end closing. Complete financial statement reconciliations to verify any outstanding payments, deposits, service fees, and other forms of funds in transit Write and review check requests for account refunds and route checks to appropriate financial institution. Perform weekly withdrawal calculations to determine account refund or deficit status Provide associate assistance, support, and advice where applicable Prepare and file monthly Sales & Use Tax online. Customer Care Consultant 09/2002 to 04/2003 Company Name City , State Processed request for real estate accounts and loans through telephone communications with prospective clients. Responded to electronic communications regarding loan and general account status Provide staff assistance, support, and advice where applicable Adhered to establish policies and procedures. Performed additional duties as a mortgage consultant to include providing clients with general information on mortgage terms and products, credit ratings and options, and other customer care and support. Computer Programmer 04/1998 to 05/2001 Company Name City , State Maintain and support the Banner CIS utility system by performing upgrades and modifying defects using the Oracle Forms Developer/Designer 2000 with an Oracle database. Full Life Cycle system development and implementation including planning, assisting, recommending, and execution of established plans for implementation Support, recommend, and implement established practices and procedures Quality assurance system testing of Banner utilities processing to include processing meter readings, generating charges, and processing payments Client code implementations and system support, dial-in client system development upgrades and bug fixes, and technical documentations for client specific system enhancements. System Integration Consulting and direct client contact. Performed business documentation for initial client system specifications. Computer Programmer Analyst 06/1996 to 04/1998 Company Name City , State Development and enhancements of software to meet client needs Full Life Cycle system development and implementation Supported and maintained existing system utilizing embedded SQL within the C programming language used to read, update, fetch, and insert rows from a remote database. Client code implementations and system support, dial-in client system development upgrades and bug fixes for client specific system enhancements Operating platforms included OS/2 and Windows Developing, editing, and executing test tables (scripts) for proper performance. Technical documentation of work proposals for assignment scope, test results, and for specific install instructions for customer delivery items, applications, and requirement studies which outlined the customers' systems request. All technical documentation created utilizing Microsoft Word, Excel and other office documentation applications. Education Diploma : Accounting April 2004 Kings College City , State Accounting Bachelor of Science : Computer Science May 1995 South Carolina State University Computer Science Affiliations Member of Institute for Professionals in Taxation (IPT) 2006 - Present NC Notary 2000 - Present Skills Accounting, billing, C programming, closing, consultant, Consulting, credit, Client, clients, customer care, data entry, database, debit, delivery, documentation, editing, Senior Management, fetch, filing, Financial, Forms, Full Life Cycle, funds, General Ledger accounts, legal, managing, Excel, office, Windows, Microsoft Word, month-end closing, Oracle, Oracle database, Designer 2000, Developer, OS/2, processing payments, policies, processes, proposals, Quality assurance, read, real estate, reporting, requirement, Sales, scheduling, scripts, Solomon, SQL, System Integration, tables, Tax accounting, Tax, tax returns, Technical documentation, telephone, upgrades, utilities ",ACCOUNTANT " PUBLIC RELATIONS/SOCIAL MEDIA MANAGEMENT Summary Public Relations Manager with strong communications, event planning, media relations and social media experience within consumer brands. Solid experience establishing excellent media contacts within the beauty, fashion, and technology industries. Strong project management skills with ability to execute projects effectively and efficiently. Served as brand representative for English/Spanish speaking TV segments both nationally & regionally; appeared regularly on Access Hollywood Live, E! News, NBC San Antonio Living, ABC 7 News, Better Mornings and Miami LIVE. Accomplishments Experience Public Relations/Social Media Management 07/2014 to Current Company Name Public Relations and Social Media Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for startups Responsibilities: Managing events, lifestyle media relations, entertainment, multicultural (AA & Hispanic), beauty and fashion, B2B, parenting, sports, natural wellness and spirits. Executing brand awareness programs through consistent marketing efforts, product campaign events and launches. Social Media Management. Public Relations and Social Media Manager 11/2012 to 06/2014 Company Name Responsible for the execution & management of strategies supporting content development, influencer marketing, events, strategic partnerships, cause marketing and social media campaigns. Managed online and print advertising budgets up to 1M Identified customer needs through market research and analysis.Defined project and company vision, strategies and tactics.Oversaw an average of [Number] new customer inductions per month, including keeping accurate records.Coached less experienced public relations staff members on corporate communications practices.Developed corporate communications strategies and programs, including project timelines.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Estimated project costs and monitored budgets.Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events. Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press. Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency Formalized social media strategies that grew fan base and engaged followers. Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed. Spearheaded media tours during device launches. Public Relations/Social Media Manager 01/2009 to 06/2012 Company Name Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012. Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns. Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales). Oversaw PR agency team of seven. Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012. Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada. Led external PR agency on tracking editorial coverage and analyzing trends. Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category. Managed and organize all media events to introduce new products to the press. Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online. Public Relations Assistant Manager 01/2006 to 01/2009 Company Name Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases. Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes. Maintained all media relationships, coordinated editor appointments, and responsible for all sample trafficking Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc. Education B.A : Marketing June 2005 Berkeley College Marketing Skills ",PUBLIC-RELATIONS " HR MANAGER/GENERALIST Summary Background of progressively responsible Human Resources experience in union and non-union, ISO and FDA regulated manufacturing environments Knowledge of State and Federal employment laws Ability to work effectively with all levels of employees and management, maintaining integrity, professionalism and confidentiality Ability to develop positive working relationships with TPAs, benefit service providers, recruiting firms and vendors Proficient in Excel, Word, Powerpoint; experience with Ceridian HRIS, Paychex and ADP payroll systems Experience HR Manager/Generalist 02/2012 to Current Company Name City , State responsible for day to day HR functions for leading manufacturer of cryogenic reciprocating and centrifugal pumps and turbo-expanders with approximately 200 employees Preparation of weekly payroll for submission to Corporate Payroll Department Implement successful recruiting efforts to support company growth in engineering and operations departments; new hire orientation; tracking and monitoring of temporary and contract to hire labor Prepare and manage personnel transactions such as new hires, terminations, etc. Provide assistance to management in handling employee relations issues Conduct wage surveys to determine competitive wage rates for recruiting; write and update job descriptions; update and maintain org charts Monthly management reporting on HR metrics Active member of safety committee, implementing safety programs and facilitating training; Wellness Program Coordinator. HR Manager 07/2008 to 02/2012 Company Name City , State responsible for all day to day HR functions for medical device manufacturer with approximately 50 employees located at Corporate headquarters in Lake Forest and 14 service employees located in Texas: Administer and manage the medical, dental, vision, 401(k), flexible spending, life, LTD, workers compensation and liability insurance plans; coordinate renewals and open enrollments; reconcile monthly billings; gather and prepare information for annual benefit audits Administer and manage all personnel transactions such as new hires, promotions, transfers, FMLA/CFRA leaves of absence, time off, performance reviews, counseling, coaching, disciplinary actions and terminations Process and manage by-weekly payroll using Paychex and ADP payroll systems Provide guidance and counsel to management in handling all employee relations issues including coaching and investigation; communicate policies, procedures and benefits to employees in effective and timely manner Ensure Company is in compliance with all federal and state labor laws; chair safety committee; implement safety programs and facilitate training Develop and implement successful recruiting strategies to ensure optimal staffing to support the business; post internet job openings, work with recruiting firms, conduct interviews and pre-employment reference and background checks and employment verifications; new hire orientation; tracking/monitoring of temporary and contract to hire labor Prepare and update policies and procedures necessary for compliance with all current labor law issues, including employee forms and the employee handbook and safety manual Conduct wage survey to determine competitive wage rates; assist managers with preparation and review of annual performance evaluations; write and update job descriptions. Sr HR Representative 05/1985 to 07/2008 Company Name City , State Responsible for a wide variety of both day to day and project-oriented HR functions for a unionized power supply manufacturing company with an employee population that ranged from 150 to over 700. Company experience cycles of tremendous growth and downsizing as well as the transition of all manufacturing operations out of state. Prepare annual salary proposal and administer the approved plan; participate in salary surveys and use results to benchmark company's wages to the industry, maintain job descriptions and organizational charts, implement salary increases in compliance with approved salary plan and bargaining unit agreement Administer employee benefit programs; analyze current benefits programs and research and recommend alternatives,communicate program features, coordinate open enrollment activity, maintain records and billing, track benefit costs, administer and track COBRA Process requests for hourly and salaried and salaried retirement plans; compute monthly benefit for Union hourly retirement plan; work with Corporate pension office to coordinate benefits for salaried plan; coordinate enrollment and participant payment for retiree medical plan Prepare annual Affirmative Action Plan and required EEO reports Maintain employment, job, compensation, benefit, training and attendance records for all employees using Ceridian Payroll/HRIS system. Participated in periodic payroll/HR conversions Develop and prepare monthly and annual manpower, benefits, turnover, salary and other requested reports for management; track hourly attendance for compliance to overtime, attendance and awards programs Implementation of corporate policy and adherence to bargaining unit contract; participated in contract negotiations, providing assistance to division management, Corporate HR and Labor Attorney LOA and COBRA management administration Safety, security, workers compensation, employee relations, recruitment, facility management. Education Master of Science Degree : Industrial Psychology Continuing education and training on an on-going basis in employment related subjects, OSHA 10-hour training, Wellness Program coordination, PHR designation Industrial Psychology Bachelor of Arts Degree : Psychology Psychology Skills ADP payroll, Attorney, benefits, billing, billings, Ceridian, charts, coaching, competitive, contract negotiations, counseling, employee relations, features, forms, HRIS, HR, insurance, law, management reporting, office, organizational, Payroll, performance reviews, personnel, policies, power supply, proposal, recruiting, recruitment, research, Safety, staffing, vision ",HR " ACCOUNTANT Professional Summary To obtain a challenging position in a professional and dynamic environment while utilizing my skills and experience to further my career in accounting. Core Qualifications Excel, Word, Access, and PowerPoint *Knowledge of SAP system Experience Accountant March 2001 to Current Company Name － City , State Document monthly close procedures and recommend and implement new processes as needed. Govern inter-company and reinsurance recoverable accounts and perform analysis including cash settlement on a monthly basis. Balance inter-company and reinsurance recoverable accounts before the close of the balance sheet. Prepare Inter-company wire transfer requisitions for manager approval and subsequently complete the cash settlement forecast for the treasury department. Validate cash settlements through the treasury report to ensure that all wires have been processed. Communicate inter-company settlement status to senior management. Prepare and post the accounts payable and paper settlement journal entries for the subsidiary companies that are 100 percent reinsured by the parent company. Complete account reconciliation by the alert reporting deadlines. Prepare a business summary analysis (BSA) for inter-company and reinsurance recoverable accounts on a quarterly basis and submit the BSA to the corporate accounting department. Approved SAP account requests from multiple departments. Accountant April 1999 to March 2001 Company Name － City , State Assisted in budgeting the annual expense plan and other accrual analysis for Allstate Motor Club. Completed monthly close procedures including investment activities, bank reconciliation, income tax provisions, and analyzing accounts. Analyzed and prepared monthly and year to date financial reports to determine liabilities, income statements, balance sheets, profit and loss, tax liability, and other financial activities. Reviewed finance statements during month-end closing process and documented any month end close issues. Staff Accountant/ Lease Administrator June 1996 to April 1999 Company Name － City , State Completed month-end close procedures and prepared and posted monthly journal entries. Assisted with month and year-end closings included downloading and uploading information from the corporate system. Prepared and analyzed monthly financial statements. Analyzed the monthly sales and expense reports and processed accruals. Managed the accounting function including general ledger and rent and lease documentation. Analyzed and reconciled balance sheet accounts. Reviewed and prepared real estate, sales-used, and personal property taxes. Managed fixed assets including deferred and amortized account activities. Audited accounts payable and 1099 reports and implemented necessary changes. Assistant Claim Approver July 1992 to June 1996 Company Name － City , State Reviewed insurance claims to determine that insured and medical service providers submitted all pertinent information. Reviewed insurance claims to determine whether they were covered under the appropriate insurance plan. Evaluated medical charges and/or benefits for reasonableness. Processed and approved insurance coverage such as PPO, Medicare, Medicaid, indemnity, and renal dialysis. Adjustment insurance claims in the assigned territory. Responded to inquiries from medical providers and members regarding the insurance claims to resolve issues in a professional and timely manner. Prepared letters or memoranda when required. Processed requests from primary care physicians for authorization of specialty referrals. Proof Operator September 1991 to July 1992 Company Name － City , State Processed and balanced customer's deposits and withdrawals on a daily basis. Prepared necessary adjustments to customer or teller transactions. Billing Associate September 1988 to October 1990 Company Name － City , State Performed all industrial billing on a day-to-day basis. Reviewed and maintained customer account records. Managed customer inquiries concerning coverage changes, re-bills, renewal rates, and reinstatement procedures. Reviewed customer credit analyses and contacted customers to collect unpaid balances. Investigated claims for deductions, returns, and excessive freight charges. Account Receivable Clerk June 1984 to September 1988 Company Name － City , State Receipted money received in the department in the form of checks, lockbox, credit memos, and deductions. Prepared and reviewed customer invoices and adjusted any errors from previous invoices. Prepared necessary adjustment credited invoices and write-offs for approval. Analyzed and reconciled account balances on periodically. Corrected weekly reports to ensure that subsystem total balances with the general ledger totals. Assisted in preparing and entering payment vouchers. Education Master degree : Accounting Gujarat University India Accounting Computer Programming in COBOL language, Triton College in River Grove, IL * 1 Skills account reconciliation, accounting, accounts payable, accruals, accrual, balance sheet, Balance, balance sheets, bank reconciliation, benefits, billing, budgeting, COBOL, Computer Programming, corporate accounting, credit, dialysis, documentation, senior management, expense reports, finance, financial, financial reports, financial statements, fixed assets, general ledger, insurance, letters, Access, Excel, money, PowerPoint, Word, month-end closing, month end close, primary care, processes, profit and loss, real estate, reporting, sales, SAP, settlements, tax, taxes, treasury, year-end ",ACCOUNTANT " ENGINEERING INTERN Skills C++, Python, MATLAB, Git, Bash, R, SQL (basic). Experienced in Linux/Unix and using high performance computing clusters. Machine Learning Tools and Libraries: Scikit-learn, Pandas, Seaborn, matplotlib, TensorFlow (basic). (I built a XGBoost model that has 77.5% accuracy in the Kaggle Titanic challenge.) Computational Fluid Dynamics and Discrete Element Method Codes CFD-DEM, OpenFOAM, CFD-ACE+®, Fluent®, COMSOL®, LAMMPS, and LIGGGHTS. Reservoir and Fracture Modeling Tools CMG® for reservoir simulation; FracPro® for fracture simulation and analysis; Saphir for pressure transient analysis. Experimental and Statistical Methods SEM, AFM, Confocal Microscopy, Regression analysis, Statistical process control, Design of experiments. Experience ENGINEERING INTERN 08/2016 － 12/2016 Company Name State Project: Develop a cavings transport model for optimizing hole-cleaning operations. Developed a solids transport model for predicting cuttings/cavings bed height during a hole-cleaning operation. In contrast to conventional CFD models that typically take several hours to run, this novel numerical model can obtain results within a few minutes, enabling timely optimization of the well circulation schedule. Investigated the competitive landscape and designed the commercialization plan for the numerical model. Leveraged the experiences from internal drilling experts and aligned with all stakeholders throughout the development process. ENGINEERING INTERN 05/2016 － 08/2016 City , State Project: Optimize diverter pumping schedule for better production performance after well re-stimulation. Built a simulator to model proppant, diverter, and slurry distribution in a plug-and-perf hydraulic fracturing operation. Derived a simple proxy model to substitute time-consuming CFD-DEM simulations for predicting diverter transport through perforation clusters. Simulation time drops from 48+ hours to less than 1 sec. Provided recommendations for pumping schedule design in a fracturing treatment. PROCESS ENGINEER 04/2012 － 05/2013 Company Name City Improve display yield through statistical modeling, process control, and tool modifications. Won Qualstar award in Nov. 2012 by completing two specific yield improvement tasks in merely two months, first time for QMT-TW to award its engineers after establishment. Optimized sealing process of interferometric modulator (iMoD) display that led to 52% pre-functional yield increase. Increased the up time of panel encapsulation station from 73% to 92% by leading two tool-modification projects involving a group of 5 equipment engineers and 2 external support engineers from Japan. PROPPANT/DIVERTER TRANSPORT in HORIZONTAL WELLS, UT Austin Aug. 2014-present. Evaluate the efficiency of proppant/diverter transport in perforated horizontal wells under different slurry flow conditions using a combined CFD-DEM approach. Developed a multivariate statistical model to substitute traditional CFD model for predicting proppant transport through perforations at various flow conditions. The computational cost dropped 5 orders of magnitude. Accurately predicted DAS-measured proppant distribution in a field case with less than 10% error. Chu-Hsiang Wu Page 2 DESIGN and SELECTION of GRAVEL PACK and SAND CONTROL SCREENS, UT Austin Jun. 2013-present. Develop analytical, DEM, and Monte Carlo models for predicting sand production through gravel packs and sand control screens. Accurately predicted 6 sand production lab-test results obtained from operators with less than 15% error using the developed model. Invented a DEM-based approach for extracting pore throat size distribution of complex packings. Results show that the pore throat sizes within gravel packs are usually between 1/5 to 1/9 of the effective gravel size. The findings correspond remarkably well with previous field observations and enable further optimization of gravel pack designs. 06/2010 Company Name Designed highly mixing-efficient serpentine channels for biomedical detection. Devised mixing index to quantify mixing efficiency of two heterogeneous fluids flowing in microfluidic channels. Interests SPE translator, Nepal medical assistance group, cofounder of Taiwan Bio-Nano Youth Initiative. SELECTED PUBLICATIONS · Wu, C.-H., Sharma, M. M. 2017. A DEM-based approach for evaluating the pore throat size distribution of a filter medium, Powder Technology, ISSN 0032-5910, https://doi.org/10.1016/j.powtec.2017.09.018. · Wu, C.-H., Sharma, M. M., Chanpura, R. et al. 2017. Factors Governing the Predicted Performance of Multilayered Metal-Mesh Screens. SPE Drilling & Completion. SPE-178955-PA. https://doi.org/10.2118/178955-PA. · Wu, C.-H., Sharma, M. M. 2016. Effect of Perforation Geometry and Orientation on Proppant Placement in Perforation Clusters in a Horizontal Well. Paper SPE-179117-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 9-11 February 2016. Wu, C.-H., Yi, S., Sharma, M. M. 2017. Proppant Distribution Among Multiple Perforation Clusters in a Horizontal Wellbore. Paper SPE-184861-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 24-26 January 2017. · Mondal, S., Wu, C.-H., Sharma, M. M. et al. 2016. Characterizing, Designing, and Selecting Metal Mesh Screens for Standalone-Screen Applications. SPE Drill & Compl 31 (2): 85-94. SPE-170935-PA. http://dx.doi.org/10.2118/170935-PA. · Mondal, S., Wu, C.-H., Sharma, M. M. 2016. Coupled CFD-DEM Simulation of Hydrodynamic Bridging at Constrictions. Int. J. Multiph. Flow, Vol. 84, pp. 245-263, ISSN 0301-9322, http://dx.doi.org/10.1016/j.ijmultiphaseflow.2016.05.001. · Zhang, K., Chanpura, R. A., Mondal, S., Wu, C.-H., Sharma, M. M., Ayoub, J. A., & Parlar, M. 2015. Particle Size Education and Training May 2018 Ph.D : UT Austin - PETROLEUM ENGINEERING Scientific Computation City , State PETROLEUM ENGINEERING Scientific Computation Dissertation: Modeling Particulate Flows in Conduits and Porous Media; Supervisor: Mukul M. Sharma 3.9/4.0 Recipient of ConocoPhillips Fellowship (2013), and Jack L. Thurber Memorial Endowed Presidential Scholarship Jun. 2010 M.S : National Taiwan University - MECHANICAL ENGINEERING City , Taiwan MECHANICAL ENGINEERING Design of a mixing-efficient microfluidic device for bio-medical applications 3.9/4.0 Jun. 2008 B.S : National Tsing Hua University - POWER MECHANICAL ENGINEERING City , Taiwan POWER MECHANICAL ENGINEERING Presidential Award and Scholarship (2006, 2007) Skills approach, Bash, basic, C++, competitive, DAS, Design of experiments, functional, lab-test, Linux, Machine Learning, MATLAB, Modeling, novel, optimization, process control, Programming, proxy, Python, Simulation, SQL, Statistical process control, Supervisor, Unix Additional Information LEADERSHIP and VOLUNTEER · Served as a Second Lieutenant in an artillery company in the Taiwan Army during 2010-2011. · Qualstar Award, Qualcomm, 2012 and 2013 · Qualcomm Know-how Incentive Award, Qualcomm, 2013 · Technical Editor of SPE Journal, SPE Drilling and Completion, SPE Production and Operations, 2017-present · Volunteer experience: SPE translator, Nepal medical assistance group, cofounder of Taiwan Bio-Nano Youth Initiative. SELECTED PUBLICATIONS · Wu, C.-H., Sharma, M. M. 2017. A DEM-based approach for evaluating the pore throat size distribution of a filter medium, Powder Technology, ISSN 0032-5910, https://doi.org/10.1016/j.powtec.2017.09.018. · Wu, C.-H., Sharma, M. M., Chanpura, R. et al. 2017. Factors Governing the Predicted Performance of Multilayered Metal-Mesh Screens. SPE Drilling & Completion. SPE-178955-PA. https://doi.org/10.2118/178955-PA. · Wu, C.-H., Sharma, M. M. 2016. Effect of Perforation Geometry and Orientation on Proppant Placement in Perforation Clusters in a Horizontal Well. Paper SPE-179117-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 9-11 February 2016. Wu, C.-H., Yi, S., Sharma, M. M. 2017. Proppant Distribution Among Multiple Perforation Clusters in a Horizontal Wellbore. Paper SPE-184861-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 24-26 January 2017. · Mondal, S., Wu, C.-H., Sharma, M. M. et al. 2016. Characterizing, Designing, and Selecting Metal Mesh Screens for Standalone-Screen Applications. SPE Drill & Compl 31 (2): 85-94. SPE-170935-PA. http://dx.doi.org/10.2118/170935-PA. · Mondal, S., Wu, C.-H., Sharma, M. M. 2016. Coupled CFD-DEM Simulation of Hydrodynamic Bridging at Constrictions. Int. J. Multiph. Flow, Vol. 84, pp. 245-263, ISSN 0301-9322, http://dx.doi.org/10.1016/j.ijmultiphaseflow.2016.05.001. · Zhang, K., Chanpura, R. A., Mondal, S., Wu, C.-H., Sharma, M. M., Ayoub, J. A., & Parlar, M. 2015. Particle Size Distribution Measurement Techniques and Their Relevance or Irrelevance to Sand Control Design. SPE Drill & Compl 30 (2): 164-174. SPE-168152-PA. http://dx.doi.org/10.2118/168152-PA. ",ENGINEERING " GRADUATE RESEARCH ASSISTANT Summary Dedicated professional with excellent technical, analytical and communication skills demonstrated in ten years of experience in the agricultural sector, specifically in the Research and Development division with an extensive knowledge of Biological control and identification of insect in the field of Entomology Highlights Background in biological control using member from the Coleopteran family of insect Area wide Surveys and data collection for research Team player Expert in data analysis Data presentation Experimental design/implementation Accomplishments Successfully determine the biology, reproduction and the effect of chemicals on the Thalassa montezumae, a predatory beetle of the new invasive scale insect Phalacrococcus howertoni in South Florida. Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies. Identification of Mites of economic importance to the Caribbean and their Natural enemies Training Seminar on Management of Protected Cultivation Insect. Identification of Nematodes for Professional Consultants Green house training course. Experience Company Name City , State GRADUATE RESEARCH ASSISTANT 01/2013 to 12/2015 Assist with various research project in the Center of Biological control lab. Developing a potential biological control for Croton Scales (Phalacrococcus howertoni). Maintain culture of Croton scales and Thalassa montezumae under green house and laboratory conditions, Company Name City , State PLANT PROTECTION OFFICER - Entomology 10/2011 to 12/2012 Rear Parasitoids wasp ( Anagyrus kamali ) and release in areas affected by the Pink Hibiscus Mealy bug ( Maconellicoccus hirsutus) with 95% success rate and determined parasitism levels at each site. Record and analyze data Maintain cultures of Pink Hibiscus Mealybug and Anangyrus kamali at rearing facility. Develop solutions for pest problems in yam (Dioscorea spp.) in Jamaica Establish and conduct field evaluations with treatments against yam nematodes. Develop Citrus Greening Management Programme in Jamaica in collaboration with Food and Agriculture Organization and Government of Jamaica Components. Assist in the Island wide survey for incidence of citrus greening and parasitism levels of Tamarixia radiate . Assist the monitoring programme for the Area-wide Integrated Management Systems (AIMS) for Citrus greening in citrus orchards. Developed management program for the Beet Army Worm (Spodoptera exigua ) and monitoring of farms in affected parishes. Establish & maintain Beet Army Worm culture in the laboratory. Conduct insecticide efficacy trial. Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica Data generated on temperature, humidity and pest status in greenhouse crop. Company Name City , State FIELD AND LAB RESEARCH ASSISTANT 12/2002 to 10/2011 Received diagnostic samples from extension officers and farmers. Prepared samples for diagnostics. Identification of insect specimen in the plant clinic Reared and preserved specimens as necessary. Established experimental plots. Visited field for prescribed observations and data collection as was set out in proposals. Monitored on and off station experimental plots for infestations. Maintained inventory list, materials and lab space. Worked on all research projects in the unit. Assisted in Crop and Plant Protection Unit Integrated Pest Management Systems developing on several crops threshold base pesticides. Population dynamic study on Red Palm Mites and Broad Mites. Education Master of Science : Entomology - Qualifying 2015 Florida Agricultural & Mechanical University , City , State , United States Bachelor of Science : Environmental Science 2011 Knox Community College , City , Jamaica Associate of Science : General Agriculture 2006 College of Agriculture Science & Education , City , Jamaica Affiliations Entomological Society of America (ESA) Florida Entomological Society Florida Agricultural & Mechanical University ESA debate team Minorities in Agriculture, Natural Resources and Related Sciences (MANNRS) Awards & Publications Reuben Capelouto Foundation and William L.Peters Memorial scholarship awardee 2013-2014 2014. Monsanto 1890 Student Leadership Event participant ,St.Louis Missouri 2014. Mentoring at Purdue Summer Scholarship Program participant, West Lafayette, Indiana. 2014. ESA(Entomological Society of America). Annual Meeting. Portland, Oregon. Developing a Biological Control Measure for the Management of an Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) in South Florida ""Published Abstract. 2014. ESA (Entomological Society of America). Annual Meeting. Portland, Oregon. “What is the single best tool to reduce malaria cases throughout the world? “Published Article Skills Data collection, Maintain inventory, Statistical Analysis, Prepare samples Microsoft office, Statistical Analysis Software (SAS) ",AGRICULTURE " SALES ASSOCIATE Summary Accountable Retail Sales Associate demonstrating a high level of ownership and initiative. Possessing 2 years small management experience. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process in any given enviornment. Highlights 6 years Customer Service Experience  Intermediate Microsoft Office (Word, Excel, etc.)  Outstanding communicational and operational skills  Proven ability to multi-task  Ambitious, Positive, Enthusiastic Punctual and Reliable Accomplishments Fulfilled all supervisory duties when / if Store Manager was unable to make it into our store, whilst training a new employee at our store location for 6 months. Lead sales by example when employees quit or called off, earning myself the sales lead position likewise as attaining the ability to open and closer the store with proven responsibility and punctuality. Work Experience Sales Associate , 06/2013 to 03/2014 Company Name － City , State Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining in depth product knowledge and all other aspects of customer service. Completing daily sales goals and completing corporate set tasks to provide store with better overall numbers  Concurring sales floor readiness each day by using 7 steps and techniques with each customer  Completing operational floor tasks in timely fashion such as changing out marked down items and popular clothing wear. Senior Sales Associate , 02/2014 to 06/2014 Company Name － City , State Worked as a team leader to provide the highest level of service to customers while teaching a team of 6-10 associates better steps and techniques to acquire our sales Created strategies to develop and expand existing customer sales, which resulted in a 45% increase in monthly sales. Verified that all merchandising standards were maintained on a daily basis. . Retail Sales Representative/Sales Lead , 10/2014 to 04/2016 Company Name Complete monthly sales goals, alongside working with every customer to ensure that both the company and the customer benefit greatly from each time they step into a T - Mobile store Maintain product knowledge and maintain sales numbers to reach and hit every goal required by company Provide excellent customer service to each and every customer every time they step foot into a T - Mobile retail store. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Server , 05/2016 to Current Company Name － City , State Maintain self set and supervisory set sales goals whilst providing the utmost and highest of service to each guest  Provide food and beverage suggestions to guest when ordering through pertinent product knowledge and while making personal recommendations. Engage in conversation with guests providing a very loving atmosphere for their dinner and or lunch Education June 2013 Downers Grove North High School 3.1 Some college Skills Attentive to small details Very calm under pressure but not to leisured to resolve the problem Positive influence  Dependable ",SALES " ARTS INSTRUCTOR Summary Motivated teaching professional with over 22 years' experience addressing student needs and ensuring proper student development through formative assessments and student-centered innovations in curriculum implementation of art across multiple content fields. Highlights Creative lesson planning Adept classroom manager Differentiating instruction specialist Data-driven curriculum expertise Learning disabilities expertise Assessment techniques for documented growth Kind and empathetic Urban public schools background Experience Arts Instructor , 08/1990 - 05/2012 Company Name - City , State Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Tempe and Arizona Board of Education Art standards Taught visual arts, specializing in photography, serigraphy, ceramics, mural painting, mask making, glass mosaics and commercial graphic arts applications. Recognized success in art curriculum. Curriculum Designed, developed and implemented daily lessons for 150 students daily Effectively motivated students through interactive teaching with audio and visual aids and stimulation of the creative imagination. Good working relationships with parents to resolve conflicting educational priorities and issues. Successful experience in positions of leadership which demanded flexible problem solving skills and organizational abilities. Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field. Used a variety of teaching methods such as lectures, discussions and demonstrations.Presented all class material and policies accurately and clearly for 8 classes each semester. Arts Instructor , 01/1998 - 01/2012 Company Name - City , State Designed and Implemented over 10 individually focused programs in the arts for after school programs including claymation, ceramics, mask making, drawing, photography, silk screening and painting. Methods Applied Curriculum Design: designed, developed and implemented daily lessons for 150 students daily. Education Strategies: employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Plan Development: planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting: established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Technology Integration: increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Education 2002 Arizona State University - City , State , USA Masters Education Masters Degree in Secondary Education Curriculum Development 1973 Arizona State University - City , State , USA Bachelor of Fine Arts Photography Graduated with high honors; specialized in photography and printmaking. Arizona Board of Education - State Certifications   Structured English Immersion K-12 Secondary Education 7-12 Certification Art Certification K-12 Interests 1995 - 2000 National Art Education annual conference presenter; Chicago, New York City, Phoenix, San Francisco. AFFILIATIONS National Education Association National Art Education Association Arizona Education Association Arizona Art Education Association; President (2000-2002); Middle School Division Chair (1992-1994); Stanford Accelerated School participant. Arizona Alliance for the Art; Created interactive art website for Arizona Alliance for Arts, to help provide Arizona Visual Arts Standards achievement in rural Arizona schools without certified art teacher. Tempe Elementary Education Association International Non-Government Organization for Education Through Art. Additional Information Accomplishments and Awards 2013 Implemented and designed claymation Artist-in Residency project for Piaute Middle School, Paradise Valley Arizona 2012 Lifetime Achievement Award, presented by the Tempe Diablos at Grady Gammage, Arizona State University 2011-2012 Lead artist implementing international INSIDE OUT art project. Guadalupe Arizona Documented online and on HBO documentary on J.R. and his project 2005 Art and Writing: Interdisciplinary Inquiry, Discovery and Meaning Making; published by the National Art Education Association, Reston Virginia. 2005-2006 PTA Recognition of Service and Teaching Award. Fees Middle School, Tempe Arizona 2004-2005 Tempe Diablos Excellence in Education Award. Wrote award winning cross-content curricular adventures combining visual arts with computers, home economics, science, history, graphic arts, through the creation of functioning restaurants serving over 300 family, friends and teachers. Fees Middle School, Tempe Arizona 1997 Art Education Magazine: Rites of Passage for Middle School Children. Focus of research of use of humor in the classroom. 1996 Focus of participant research published in Middle School Division of National Art Education publication: A Participant Observation Study of how a Middle School Art Teacher Integrates Multiculturalism. 1995 Pacific Region 11 states/territories Secondary Art Educator of the Year, National Art Education Association. 1995 Excellence in Education Award for writing Southwest Cultures through Art. Tempe Diablos, Tempe, Arizona. 1995 Implemented NBA/Coca Cola's ""Stay in School"" Mural for All Star program, Phoenix Arizona. 1995 - 2000 National Art Education annual conference presenter; Chicago, New York City, Phoenix, San Francisco. AFFILIATIONS National Education Association National Art Education Association Arizona Education Association Arizona Art Education Association; President (2000-2002); Middle School Division Chair (1992-1994); Stanford Accelerated School participant. Arizona Alliance for the Art; Created interactive art website for Arizona Alliance for Arts, to help provide Arizona Visual Arts Standards achievement in rural Arizona schools without certified art teacher. Tempe Elementary Education Association International Non-Government Organization for Education Through Art. Skills Art Education Curriculum Design and development, Goal Setting and leadership and organizational skills Instructional skills in mural painting, photography, hand built ceramics, claymation, computer animation, serrigraphy, graphic arts, drawing, Lesson Plan Development utilizing Creative Problem solving skills, ",ARTS " INFORMATION TECHNOLOGY SPECIALIST (WEB), GS-11 Career Overview Objective   IT Specialist, GS-2210-9 (CUSTSPT) NOC Merit-2016-0031 Experienced Systems Analyst with diverse industry experience in government, maritime, forestry, research and development. Professional expertise includes systems applications, disaster recovery planning, customer services, including remote, phone and local one on one. Qualifications Excellent communicator Adopts technology to business needs Stays current with technology Excellent interpersonal skills MS SharePoint, MS Access MS Office, Adobe Suite OS(s) Windows, Linux, Mac Skype, WebEx, Adobe Connect, MS Lync Technical Skills Skills Experience Total Years Last Used Level I, II and III customer Support Regional System Manager 5 September 2014 System installs and upgrades of agency software System Admin 5 September 2015 Accomplishments Awarded by the Forest Service, Pacific Northwest Research Station, for developing publishing innovations, multiple website support, and championing SharePoint. Also, awarded for superior performance during 2013. Awarded by the Forest Service, Pacific Northwest Research Station, for delivering superb computer assistance to the Communication Application Program, and demonstrated outstanding support to the maintenance of the stations' websites, and demonstrating extra effort in updating research related databases, and for researching new media sources such as e-pubs for the station's publications. Key developer and supporter for a new Regional Examination Center(REC) Merchant Mariner database, which was widely adopted by several REC's across the United States, for the U.S. Coast Guard. Work Experience Company Name City , State Information Technology Specialist (Web), GS-11 08/2013 to 02/2016 Over two years of planning, coordinating, and identifying business and research functions, resources and services working with the Forest Services' Climate Change Resource Center (CCRC). Coordinated testing and improvement of Chief of Information Office (CIO) Virtual Machine Primer training guide, for use by the Forest Service IT specialist, to transform web services to a Content Management System, using Drupal with Linux platform. Established a prototype site for training web team members, in preparations for migration to a new content management system. Instrumental in researching, planning and collaborating with teams in the Forest Service to increase the knowledge base of Drupal, SharePoint and eBooks for PNWRS, R&D and members CIO/WO levels. Apply federal, department, and agency web regulations and policies. Trained program departments to use MS SharePoint to collect files, data, publications, and agency policies into one central hub. Ensure that all material presented is in compliance with copyright requirements and section 508 of the Rehabilitation Act. Company Name City , State Computer Assistant, GS-5 03/2010 to 08/2013 Managed internet and intranet sites. Created and modified publication database entries within the Forest Services' Research Information Tracking System (RITS). Administered SharePoint sites. Provide group and one-on-one training to staff and new site owners. Converted print publications to eBook format for eReaders, including: embedding video and audio media clips. Company Name City , State Computer Department Intern 09/2008 to 06/2009 Designed and proto-typed a web-based, IT assets inventory tracking system, using Linux, Apache, MySQL, PHP, HTML, and CSS. Assisted all levels of school districts technical staff, with projects and day to day operations. Planned and deploying technology for teachers and students in the Camas School District, including software migration, computer and server upgrades. Establish a fleet of Linux OS laptops, that saved the school district over $250,000, by repurposing old laptops marked to be recycled. Assist with Citrix software, MS Office, Adobe Suite, Linux based Ubuntu and applications. Installed, maintained and repaired network hardware/software on multiple-campuses. Setup over 80 media presentations carts with sound systems for classes, working after normal work hours and weekends to minimize downtime for classrooms. Company Name City , State Database Intern 06/2008 to 08/2009 Create a patient tracking system using MS Access relationship database to help market a naturopathic clinic. Company Name City , State Office/Building Manager 01/2005 to 10/2005 32-hour work week Managed a church office, created correspondence and newsletters Scheduled and setup satellite seminars and media presentations. Coordinated building use for Homelink River charter school, to provide a safe and functional classrooms and facilities. Scheduled and supervised events for church and school. Company Name City , State Geek Squad Tech 10/2004 to 12/2004 Geek Squad Tech Assist customers with troubleshooting their computer problems, and technical questions. Upgrade hardware and software, removed viruses-spyware, sold computers and accessories, setup new computers to BestBuy specifications for quick sales. Company Name City , State Marine Science Technician, E-6 11/1984 to 05/2004 Provided level I, II, and III IT support as a Regional System Manager for other 400 workstations, across multiple Coast Guard campus, at remote field stations, and for facilities on ships. Provided training a assistance to system operators at units in problem solving, daily operations, including system backups, user profile setups, and user support. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Assisted customers with technical issues via email, live chat and telephone. Created and supported multiple MS Access databases to track business needs. Education and Training Master of Science : Management and Organizational Leadership 08/2015 Warner Pacific University , City , State , USA Management and Organizational Leadership Certification : ITIL Foundation 2016 New Horizons , City , State , USA Bachelor of Science : Technology 06/2009 Eastern Washington University , City , State , USA Technology Site Builder and Theming : Drupal, Content Management 08/2012 OpenSourcery , City , State , USA Additional Skills Web, Content Management Systems, team collaborator/facilitator, innovator inspection, audits, presentations, researcher, self-starter,T1, problem solver ",INFORMATION-TECHNOLOGY " TEACHER Summary Highly motivated and hard working Medical Assistant with knowledge of technical and medical support and excellent communication skills seeking an opportunity to contribute to the daily duties and responsibilities in a clinical and administrative capacity. Clinical Skills- Medical Terminology, Anatomy and Physiology, positioning & draping patients in preparation for examinations, measuring/recording vital signs (blood pressure, temperature, pulse, respiration, height & weight,) administering oral medications & providing patient education, administering injections (IM, ID, Sub-Q, Z-track technique,) performing phlebotomy (Butterfly, Vaccutainer, Needle & Syringe, Capillary,) current Cardiopulmonary Resuscitation Certification, and cleaning & sterilizing examining rooms and equipment. Administrative Skills- Customer service experience, proficient with Microsoft Office Suite and various operating systems, scheduling appointments for multiple Doctors with various software applications, knowledge of ICD-9 and CPT billing & coding procedures, handling co-payments & verifying insurance, inputting patient information into patient files, competent with standard office equipment & procedures, and excellent interpersonal communication skills-verbal and written. Experience 01/2013 Teacher Company Name － City , State Taught Letters, Numbers, and Arts and Crfts to 3 and 4 year olds. Monitored children during general classroom periods such as lunch and nap times. Cleaned all areas of the classroom at the end of the day. 01/2012 Medical Assistant Company Name － City , State Measured and Recorded vitals, Assisted Doctor with examinations, Administered injections, Cleaned and sterilized equipment, and performed light front office duties, Documented patient information with portable computers and EMR software, and Provided patient education. 01/2011 Medical Assistant Company Name － City , State externship Measured & Recorded Vitals, Performed range-of-motion exercises, Administered ultra-sound exams, prepared examination rooms, and provided excellent patient care. Education and Training 2012 Clinical Medical Assistant South West Schools － City , State Program consisted of approximately 800 hours of training, over a nine-month period, during which time clinical and medical hands-on skills were learned and practiced including Medical Terminology and Anatomy & Physiology. 2010 High School Diploma Holy Cross High School － City , State Skills Anatomy, Arts, EMR software, front office, injections, Letters, Medical Terminology, patient care, Physiology, ultra-sound ",TEACHER " AVIATION ENGINEER Profile Innovative Electrical Engineer specialized in operations management.Team-oriented Electrical Engineer with over four years experience designing, developing and testing electronic products.Skilled Electrical Engineer with over 2 years experience refining workflow processes and improving organizational efficiency.Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology. Proven ability to manage multiple projects and meet critical deadlines.Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Skills Training program implementation Project management Scheduling tools Scheduling tools Process piping Semi-conductor machine design Structural red-line revisions Electrical drafting Accomplishments Testing, Evaluation and Analysis:   Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. Research and Development   Managed voice communications R&D department, resulting in three new products on the market and a generation of an excess of $2M in revenues. Innovative Design   Developed automated visual inspection system for accepting and rejecting glass flares based on their physical dimensions and geometry, speeding up product sorting process by 100%. Drafting   Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with company's drafting standards. Organizational Design   Prepared plans and layouts for equipment or system arrangements and space allocation. Project Coordination   Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects. Professional Experience Company Name City Aviation Engineer 01/2015 to Current Established and helped in the production line of the Auxiliary Power Unit overhaul facility. Focused on the following APU units: GTCP85-180-L-C, GTC85-56-70A-71-72, and T-62T-40-1 mainly used on C-130 Hercules, and helicopters. Involved in repair scheme design, test cell, operational performance, drawings, manual interpretation, tooling, equipment improvement, and troubleshooting of engine problems, both in house and in the field. Worked on instruction writing, reports, as well as building document revisions. For example, quality deficiency reports, purchase orders, quality reports, repair orders, engineering reports, capital expenditures, manual revisions and more. Developed and optimized tooling, manufacturing, and ground support equipment reviews for open issues or improvements. Worked on PT6A, T56, and 501 engines mainly in accessory testing and test cell operations. Designed tooling equipment, electrical circuitry, and hydraulic systems using CATIA V5. Designed and built testing bench for APU using data acquisition system and measurement devices such as digital readouts, pressure gauges, and level sensors. Provided technical support to the Accessory shop department, Engineering department, Machine Shop, Test cell, Management, and the Operation's department. Performed receiving and detailed inspection of incoming parts, accessories, and engines to the overhaul facility. Contact: John McIntosh Vice-president of engineering mobile: (+1 7526269604. Company Name City Intern 01/2013 Provided technical support in part design using CATIA (computer-aided three dimensional interactive applications) for aircraft implementation. Participated in the improvements of engineering software, and designed several components for fuel controls, starters, coordinators and fuel nozzles for different turboprop engines. Developed linearization software to help the pre-test process of 501 coordinators. Contact: Leonardo Marcano mobile: (+1 7862569004. Company Name City Aerospace Engineer 01/2014 to 01/2015 Member of the AIAA and the front line team that developed a novel cooling design system for turbine blades. Throughout this process, computational fluid dynamic software (STARCCM) and CAD were highly implemented to simulate different geometries inside a wind tunnel. Pressures, temperatures, velocities among other important physical quantities were analyzed in 40 different geometries. This project contributed with the optimization process of turbine blades and aided them to achieve higher temperature levels and efficiency. It is not a secret in today's industry that turbine engines are able to produce extremely high inlet temperatures when they implement cooling impingement, which allow them to cool down the system without harming the performance of the engine. Also, it allows the engine to achieve higher efficiency levels. Upon this experiment, a research paper was written and patented. Education and Training Bachelors of Science : Aerospace Engineering 2015 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY , City , USA Aerospace Engineering Applied Mathematics 2014 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY , City , USA Applied Mathematics High School Degree 2010 UNIDAD EDUCATIVA SAN NICOLA , City , Venezuela Languages English (fluent), Spanish (native), French (Beginner) Interests US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Additional Information Interests: US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Skills C, CAD, capital expenditures, CATIA, CRM, data acquisition, English, experiment, French, inspection, instruction, interpretation, Maple, MATLAB, Nastran, novel, optimization, quality, receiving, research, scheme, Spanish, technical support, troubleshooting, written ",AVIATION " SOCIAL MEDIA ANALYST Professional Summary Positive and upbeat Customer Service Specialist bringing 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge of credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping and reporting Work History Social Media Analyst , 10/2018 to Current Company Name – City , State • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such. •Identify inefficiencies in workflow's and suggest solutions • Recognize trends and patterns, and escalate issues outside the companies policy • Review the reported content within agreed turnaround times and standards of quality • Top 10% for Quarter 1&2 •High Accuracy • Display a strong bias to doing what's right for our community in support of leading social media objectives • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience Sr. Career Services Advisor , 02/2016 to 06/2018 Company Name – City , State • Assists students and graduates in securing employment in their field of training. • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni. • Provides career coaching, including interviewing techniques and other job search skills training to students and alumni. • Top 10% in the department. • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study • Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs. • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller , 04/2015 to 02/2016 Company Name – City , State • Responsible for all disputes that come from credit card companies, airlines and consolidator's • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases • Investigated reason for dispute. Reached out to clients to attain more information on their disputes • Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute • Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent • Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations being made were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute • Worked in World Span to review reservations ticketed and Amadeus (Airline programs) • Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries • Handled all escalated calls when client requested a supervisor • Created arbitration letters for court when it's been proven that the money is owed to us • Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company IS Escalations Supervisor , 12/2014 to 02/2015 Company Name – City , State • Explained status of dispute (case) as well as provide information we need to continue dispute process. • Checked with Visa when cases got to pre-arbitration • Closed out cases • Sent letters and faxes pertaining to dispute cases. • Researched cases older than 120 days. • Wrote off amounts after review and consideration. • Followed up with customers who request supervisor phone call. Disputes Coordinator , 06/2013 to 12/2014 Company Name – City , State • Assisted customers with any account related questions. • 3-way conferencing merchants to help resolve before going into a dispute. • Researched into different situations for customers and category their disputes in a program called ""Chordiant"" • Followed Up with customers to make sure previous situation has been taken care of, one call resolution • Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper • Researched information on merchants to get subscriptions canceled for customers. • Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily. • Attended “WOW"" call sessions where I assist with determining which agents have performed above and beyond. • Implemented tips to assist with lowering average handle time. • Received award “ROAR"" for being top 5% of the department. • Participated in focus groups and brain storm on what needs to be improved and what should continue. • Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth. Customer Service Representative , 07/2012 to 06/2013 Company Name – City , State Answered constant flow of customer calls Responded to customer requests for products, services and company information Consulted with outside parties to resolve discrepancies and create effective solutions Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns Provided primary customer support to internal and external customers in fast-paced environment Compiled customer feedback and recommended service delivery improvements to management Education High School Diploma Sickles High School - City , State Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge of credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping and reporting Work History Social Media Analyst , 10/2018 to Current Company Name – City , State • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such. •Identify inefficiencies in workflow's and suggest solutions • Recognize trends and patterns, and escalate issues outside the companies policy • Review the reported content within agreed turnaround times and standards of quality • Top 10% for Quarter 1&2 •High Accuracy • Display a strong bias to doing what's right for our community in support of leading social media objectives • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience Sr. Career Services Advisor , 02/2016 to 06/2018 Company Name – City , State • Assists students and graduates in securing employment in their field of training. • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni. • Provides career coaching, including interviewing techniques and other job search skills training to students and alumni. • Top 10% in the department. • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study • Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs. • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller , 04/2015 to 02/2016 Company Name – City , State • Responsible for all disputes that come from credit card companies, airlines and consolidator's • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases • Investigated reason for dispute. Reached out to clients to attain more information on their disputes • Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute • Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent • Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations beingmade were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute • Worked in World Span to review reservations ticketed and Amadeus (Airline programs) • Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries • Handled all escalated calls when client requested a supervisor • Created arbitration letters for court when it's been proven that the money is owed to us • Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company IS Escalations Supervisor , 12/2014 to 02/2015 Company Name – City , State • Explained status of dispute (case) as well as provide information we need to continue dispute process. • Checked with Visa when cases got to pre-arbitration • Closed out cases • Sent letters and faxes pertaining to dispute cases. • Researched cases older than 120 days. • Wrote off amounts after review and consideration. • Followed up with customers who request supervisor phone call. Disputes Coordinator , 06/2013 to 12/2014 Company Name – City , State • Assisted customers with any account related questions. • 3-way conferencing merchants to help resolve before going into a dispute. • Researched into different situations for customers and category their disputes in a program called ""Chordiant"" • Followed Up with customers to make sure previous situation has been taken care of, one call resolution • Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper • Researched information on merchants to get subscriptions canceled for customers. • Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily. • Attended “WOW"" call sessions where I assist with determining which agents have performed above and beyond. • Implemented tips to assist with lowering average handle time. • Received award “ROAR"" for being top 5% of the department. • Participated in focus groups and brain storm on what needs to be improved and what should continue. • Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth. Customer Service Representative , 07/2012 to 06/2013 Company Name – City , State Answered constant flow of customer calls Responded to customer requests for products, services and company information Consulted with outside parties to resolve discrepancies and create effective solutions Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns Provided primary customer support to internal and external customers in fast-paced environment Compiled customer feedback and recommended service delivery improvements to management ",DIGITAL-MEDIA " CONSULTANT ACCOUNT Summary This letter is to express my interest in your . I believe that my skills and qualifications make me a viable candidate for this opportunity. Below is a brief summary of my skill set for your consideration. I am confident that my experience and professional dedication will enable me to provide your organization with the skills you expect from your staff. I look forward to meeting you. I can be contacted at 404 Skills PROFESSIONAL SUMMARY Experienced, results oriented Customer Service Supervisor with a proven record of achieving business goals and objectives. Adept at communicating with all levels of management, sales, and internal departments to coordinate overall customer experience efforts. Demonstrate success implementing and executing key projects. Leadership (14 years) Process Improvement Proven Project Management Skills (1 year) Strategic Account Planning Manage Cross Functional Teams Strong Analytical Skills Customer Experience/Retention Excellent Negotiation Skills Experience Consultant Account 12/2014 to Current Company Name Responsible for strategic and tactical execution of project management initiatives that support the account management workgroup. Define project scope, goals and deliverables that support business goals in collaboration with leadership and key stakeholders. Drive online portal utilization strategies and approaches to increase business automation. Launched a Core Team to the promote business automation - up 20 points (Q1 44% - Q2 64%) Drive and evaluate best practices and determine approaches for customer relationships. Driving record breaking results for Customer Loyalty Index (South #1 at 9.73%) and a record breaking survey score for the South's Net Promoter Score of 83% Drive and evaluate ways to minimize churn, to protect Verizon's customer base Audit and Certify action plan initiative that will drive the desired results Collaborate with field partners to drive opportunities and penetration into VES accounts Proactively conduct analysis to identify root causes and data trends across key account management metrics. Verizon Business & Government Customer Operations Supervisor Account Management (Global Enterprise Advisors. 09/2013 to 12/2014 Company Name City , State Define, develop and implement strategic account plans encompassing AR reduction, business automation utilization, monthly audits and proactive servicing. Led Self-Serve Execution team for the South Area (Initiative) Communicate with customers, management and internal departments to coordinate account projects as outlined in strategic account plan. Delivered strong engagement at the account level and was able to overcome substantial opportunities with inherited relationships; 88% Customer Relationship Survey 1H2014 - Top Supervisor Team Net Promoter Score of 87% 2H2014 Professional experience continued Novella Walton Phone: 404-556-7261 Email: Novella.Walton@VerizonWireless.com Page 2 of 2 Lead and direct forward thinking Global Enterprise Advisor team in servicing fortune 100 customers. Assisting Sales to renew existing contracts, introducing new services via migrations. Strong 2Q Leadership Net Promoter Score improvement, from 69% to 100% June and July Manage and provide sales and services for 15 key enterprise contracts representing an $8-10 million revenue base. Supervisor Account 05/2011 to 09/2013 Company Name Provide support to internal and external customers through equipment order processing and account maintenance transactions for National, Major, and SMB Accounts. Partnering with the Business Sales Channel to service our customers, assist with escalations, and handle large research requests as required. The focus is to complete all requests sent through Workflow Manager with accuracy and in a timely manner ensuring commitment times to our customers are maintained. This role will provide online support as needed and will answer all account, equipment ordering, and My BIZ/VEC related questions. National Account Business Service Center Supervisor 03/2005 to 05/2011 Company Name City , State Responsible for working with peers to provide alternative to successfully increase quality and productivity measures. Implemented strategies to reduce churn to <> Offer alternatives scripting to increase customer satisfaction and net promoter scores. Interface with training to identify training needs and assign to SMEs (subject matter experts). Monitor and track phone team's performance through intraday reporting and systems. Evaluate individual performance through daily interactions, audits, monitoring and feedback. Education and Training Bachelor of Arts : Communications 1984 Mercer University City , State Communications Skills Account Management, Process Improvement, Sales Additional Information Awards and Recognitions 2006 Top Team Award (August and October) Ranked #1 of 17 Supervisory Teams 2006 4th Quarter Leader 2009 Winner's Circle Award (Alltel Migration) Projects Strategic Churn Reduction Team Center Champion for the release and implementation of OneSource S.E.L.F (Supervisor Enrichment Leadership Fundamentals) Alltel Migration Project NSA Account Team Supervisor June 2004 - Mar 2005 Consumer Support / CMA Supervisor May 2000 - June 2004 ",CONSULTANT " CONSULTANT Career Focus To obtain a position in the area of SAP Consulting, utilizing my skills, academic background and past work experience, thus encouraging career advancement with growth of the organization. SYNOPSIS SYNOPSIS 7 years of professional experience with 5 yrs of experience as an SAP Consultant and 2 yrs in Banking and Financial Analysis Working with Infosys Limited, Sunnyvale, CA, USA as a SAP Consultant - SAP FI/CO since Oct 2010 Have been involved in 5 project implementations across various areas in the SAP FI/CO module Prior work experience includes 2 years domain experience in Banking and Financial analysis at Yes Bank Ltd. India, Goldman Sachs, India and Ocwen Financials, India Working in California, USA (since Oct 2012) on a H1B Work Permit Experience Consultant 10/2010 to Current Company Name City , State 5 Yrs) Client: Is a leading American multinational corporation headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, mobile devices, computer software, online services and personal computers. Roles and Responsibilities: Working as a Functional Consultant in the SAP FI/CO Module for the client. Involved in 5 Project Implementations in the FI/CO Module and presently working as the Module Lead of a 40 member Global FI/CO Support and Maintenance Team. The typical role as the Functional Consultant in each project broadly involved Requirement Gathering, Preparation of the Design Document, carrying out the configurations and coordination with the ABAP resources, Integration Testing, End User Training and Documentation, Cut Over, Go-live and Post Implementation Support and Production Support Handover. Project Overview: Payment Consolidation System, a vendor payment automation system which involves multiple customized tools leveraging existing SAP Functionality to enable to automation of a unique and complex business process involving payments to multiple vendors in addition to transmitting key information to frontend systems. SAP FI-CA (RMCA): Implementation of the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions. Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Revenue Recognition, a process involving customization of existing SAP Functionality to enable calculation and recognition of deferred revenue through creation of relevant Subscription or Service Oriented Contracts, enabling distinct calculations for each of the elaborate mix of product offerings. Journal Voucher Workflow, a web based utility which enables manual postings of various Accounting Postings Types, enabled with all SAP validations and customized features in addition to scenario based multi level approvals Balance Sheet Reconciliation, a web based utility which helps business users perform period reconciliation of balance sheet accounts to meet internal and statutory requirements after fiscal close. Production Support and Maintenance, supporting and maintaining the complete SAP FI/CO Landscape. The scope of work involves but is not limited to key functionalities implemented such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger, Revenue Recognition, Taxes on Sales / Purchases, Vertex, Treasury, EBS, Collections and Dispute Management, FI-CA (RM-CA), Invoice Cockpit, Lockbox, in addition to various customized utilities and applications. Module lead of a 40 member Global FI/CO Support and Maintenance Team Co-ordinating with client for providing acceptable solutions to problems, queries raised by client within predefined stringent time limit and providing solution to users. Corrections and Enhancements made to the configuration settings for different company codes as per the business requirements Involved in Month End , Quarter End and Year End Close acivities which involve monitoring of system and resolving any close critical issues. Involved in SAP Support Packs and Enhancement Packs implementations Customizing and configuration of various areas of IMG activities including: General Ledger master records, Account receivable/ Accounts Payable, Withholding Tax, House banks, Taxes on sales and purchases, Asset Accounting, Basic setting of Controlling, Cost Center and Profit Center Accounting, Internal orders, Profitability Analysis, Integration of FI with MM and SD. Creation of G/L Masters, Cash Journals, House banks and Maintaining Field Status Variant and Posting Keys. Defining Fiscal year variant, Posting periods, Tolerance groups, Document types and number ranges. Configuring Automatic Payment Program (F110). Involved in Core user & end user training and preparation of user manuals. SAP Expertise Have extensive experience in Key SAP FI/CO functionaltities such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger etc. Have worked extensively in the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions. Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Worked extensivlely in the Revenue Accounting model. Enabling deferred revenue accounting for various mix of products Extensive knowlegde of customized web based tools to enable postings in SAP with additional approval route features. Have been involed in customized tools develeoped leveraging SAP HANA Functionalities Experience in niche functionalities such as Electronic Bank Statements (EBS) and Treasury Experience in various standard and customized FI Reports across functionalties and integration with other SAP modules such as SD, MM and BW Experience in reading and understanding ABAP Code. Relationship Partner 04/2010 to 10/2010 Company Name City Acquisition of Small and Medium Enterprises (SME) clients (with turnover up to INR 2500 Million). Furnish the clients with end-to-end financial solutions encompassing Financial Markets, Trade and Treasury services, Corporate Finance, Account Services and Term Loans with focus towards Working Capital Requirements (such as Cash Credit Limits, Letter of Credit, Bank Guarantee, Invoice Discounting, Over Draft Limits etc.). Analysing their financials and rating these clients on financial and non financial risk. Maintain portfolio quality by proactive account management, Monitoring of account conduct; undertake stock and unit visits etc. Analyst 11/2007 to 06/2008 Company Name City Ensuring all cash and stock transactions in the client accounts are accurate in order to minimize financial risk. Conducting in-depth analysis of exceptions in the account and timely resolution of the same. Asset level analysis of funds before the monthly or daily Net Asset Value (NAV) is published. Preparing consolidated reports for high net worth clients taking into account all the internal and external holdings. Associate 07/2006 to 07/2007 Company Name City Financial Analysis of defaulted loans and approving it for foreclosure. Initializing and coordinating foreclosure of defaulted loans. Ensuring timely completion of active foreclosures. Education Degree/Certificate Institute Year of Passing Percentage : Finance 2010 International Management Institute City GPA: GPA: 3.047 Finance GPA: 3.047 2006 Sri Bhagawan Mahaveer Jain College Senior Secondary Certificate (ICSE) Baldwin Boys' High School, Bangalore 2001 76.33% AMFI - Mutual Fund (Advisors) Module NSE's Certification in Financial Markets (NCFM) 2003 Sri Bhagawan Mahaveer Jain College DCM Shriram Consolidated Ltd. (New Delhi) Intern Bachelor of Commerce Bangalore University Higher Secondary Certificate Personal Information 21st September, 1985 Additional Information ACHIEVEMENTS & AWARDS ACHIEVEMENTS & AWARDS Received the Star Performer Award at Infosys Limited in Aug 2014, a recognition for excellenece in overall performance and client deliverables Received the MFG-SAP Champion Award at Infosys Limited in Q2 FY 2012, a specialized award to recognize excellence in the SAP Area Received Muliple Spot Awards at Infosys Limited , a recognition for excellenece in the designated Project. Consistently received the Best Rating in Performance Appraisal Cycle at Infosys Limited PERSONAL DETAILS PERSONAL DETAILS Date of Birth: 21st September, 1985 Sex: Male Skills ABAP, account management, reconciliation of balance sheet accounts, Accounting, Accounts Payable, Go-live, AP, AR, automation, Balance Sheet, Basic, Business Process, Cash Management, CA, Consultant, consumer electronics, Contracts, Corporate Finance, Credit, Client, clients, Document Management, Documentation, downstream, Estimating, features, financials, Financial, Financial Analysis, focus, Functional, funds, General Ledger, Ledger, Market, Profit, quality, reading, reporting, Requirement, Retail, Revenue Recognition, Sales, SAP BW, SAP FI, SAP, SD, Tax, Taxes, User Training, user manuals, Treasury, unique, utilities, Vertex, Workflow ",CONSULTANT " OPERATIONS MANAGER Executive Summary A highly accomplished, versatile and respected professional with over 12 years in Terminal Operations at the Port of Los Angeles. Terminal Operations is a time sensitive, high pressure, and diverse environment which you collaboratively work with customers, the union work force, and internal management along with federal, state and local agencies to navigate a myriad of contract rules, regulations, lease agreements and laws. As an Operations Manager, I have advanced knowledge in working with all facets of terminal operations; Customer Service, Rail, Vessel, Terminal planning and yard functions. Initiated cost reductions, stream-lined dock work functions and similar to an industrial designer reconfigured and maximized the use of terminal space to accommodate the growth in volume. Consistently achieves outstanding results in complex situations while building and maintaining strong, loyal relations with clients, colleagues and staff. Being a leader in this environment challenges you to think beyond the simple choice and reach for the impossible answers while maintaining the integrity of all the moving parts. Core Qualifications Extensive knowledge of all operating aspects of Vessel, Rails, Yard and Terminal Operations. Dynamic Leadership-Team Building and Staff Training Strategic planning Cross Departmental Communications Service Quality Improvement Customers Relations Budgeting Analysis, Forecasting and Cost Reductions Productivity Reporting Contract Compliance Professional Experience Operations Manager 01/2002 to Current Company Name City , State Managed Yard and Terminal Operations Center SuperIndendent of RailRoad Department, Vessel Operations and Customer Service Solicited operational feedback from Union and implemented those recommendations, improved by 23% Improvements in productivity thus reduced operating budget from $52M to $48M a year U.S. Customs and Coast Guard grade of 100% for scanning and inspection of cargo within 24 hrs of discharge Reduction in turn-times averages (industry metric measuring efficiency) from 30.15 minutes to 28.33 minutes Vessel Operations: Managed 6 to 10 union bosses and indirectly 70 clerks and longshoremen. Redesigned traffic patterns to improve safety and cargo movement Cross-trained staff on operational goals, payroll accuracy, policies and inter-departmental communication Creates a supportive team environment where all ideas valued Management Assistant 01/2000 to 01/2002 Company Name City , State Fleet Service Clerk 01/1998 to 01/2002 Company Name City , State Personal Fitness trainer 01/1997 to 01/2002 Company Name City , State Responsible for developing detailed exercise, dieting and nutritional plans to help clients reach their fitness goals. My goals were to develop and maintain my client list to interact with new and existing members to encourage and engage them to develop my business. Education M.B.A : Alternative Dispute 1 2008 Pepperdine University City , State Alternative Dispute The emphasis of my MBA is in alternative dispute resolution which focuses on leadership, business negotiations (collective bargaining, arbitration and mediation) and conflict resolution. B.A : Business Administration 1 1999 Whittier College City , State Business Administration Peter D. Veazey Accomplishments Hazardous Materials Training Awareness Weber Readiness, 2050 John S. Gibson San Pedro, CA, 2013 to 2016. The course discusses awareness to Hazardous Chemicals and when combined or in close proximity can create deadly results. Driving Change, DDI, Ports America So Cal regional Office, 2013. This course helps leaders implement change in the workplace so they can avoid the problems that plague 70% of failed change initiatives. Driving Change provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change. Leaders learn how to use three Change Accelerators to turn resistance into commitment and inspire team members to take ownership of change. Conflict Resolution, The Works Consulting, Ports America So Cal Regional Office, 2013. Communication Dynamics Emotional Intelligence, Houston Partners International, Ports America So Cal Regional Office, 2012 Communication for Leadership Success, DDI, Ports America So Cal Regional Office, 2013. This course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Leaders learn how to meet the personal and practical needs of their team members and how to communicate to spark action in others to achieve business results. The goal is that leaders learn how to provide positive feedback that recognizes and motivates individuals and teams as well as developmental feedback that helps others get back on track. Performance Management, The Works Consulting, Ports America So Cal Regional Office, 2011 Reasonable Suspicion Training, Prince Consulting, Doubletree Hotel, San Pedro CA, 2009. Provides awareness to the physical effects of drugs and alcohol and how to witness the symptoms. Helps front line managers to reasonably suspect an employee of being under the influence. Volunteer Orange County Makos, Defensive Coordinator, Fullerton, CA The opportunity to coach opened up my eyes to the benefits of encouragement and leading thru adversity. The team was wrought with internal struggles because of the lack of trust in team ownership. As the Defensive Coordinator, I was challenged to convince the defensive players to trust the work ethic of the offensive players and to verbally encourage their play. In 2001, we had a head coach and ownership change and with 95% of the previous team returning, we reshaped expectations and built confidence thru competition. We finished the year as CFL Champions. AYSO, Coach, Long Beach, CA Coaching young children has helped me to simplify instructions, gauge motivation in each child and tailor my approach to build their confidence. These key points, I learned coaching young and older athletes crosses over to employees. People need consistent and helpful direction to improve their performance and ability to hone their craft. Athletes and employees look to their coach or boss for leadership and motivation to help them reach their full potential. Skills arbitration, automation, budgeting, budget, concise, conflict resolution, client, clients, Customer Service, delivery, forecasting, government, leadership, MBA, mediation, negotiations, payroll, pick, policies, reporting, safety, scanning, staffing, strategic planning ",FITNESS " HR ANALYST Summary Experienced professional with background in Human Resources, Administrative, and Customer Service environments. Proficient in MS Excel, Word, Power Point, Share Point, Taleo, Autonomy, One Note, SAP, Visio, OrgPlus, and Outlook. Able to effectively manage project tasks and implement processes to support immediate and long-term objectives. Accomplishments Lead HR team through successful clean-up, categorization, and electronic conversion of over 3,500 employee files. Experience Company Name October 2012 to July 2015 HR Analyst Provide Human Resources and Employee Relations transactional service assistance to managers and employees throughout Kraft Foods. Work to ensure process integration is supported within HR function during Kraft Merger by adapting to, and executing revised HR methods. Serve as lead for Workforce Solutions Intake group, providing guidance on HR task questions, overseeing Intake scheduling, defining current processes and implementing new processes to increase productivity. Oversee Share Point site updates, ensure systems are operational in accordance with Intake needs. Serve as point of contact for IS and technical concerns. Lead Intake team through successful clean-up, categorization, and scanning of over 3,500 employee files. Implement and maintain processes for the addition of employee documentation through Autonomy systems database. Support Sr. HR Director by monitoring, collecting and analyzing manager transaction requests and employee relation case data by utilizing SharePoint database and Excel functions, providing reports on a quarterly basis. Serve as main point of contact for Kraft Foods Scholarship program. Continuously reviewed process to improve management of scholarship program. Collaborated with third party to administer enhancing scholarship applications, FAQ updates, scholarship selection guidelines and policy clarification. Project involvement including on-boarding improvement, New York wage letter distribution, and severance support. Company Name January 2012 to October 2012 HR Coordinator Support Workforce Solutions group with collection and distribution of company-wide organization announcements and other administrative tasks. Consult with managers/employees to determine the type of HR transaction(s) needed, including but not limited to policy questions, employee relation issues, terminations, new hire process, and compensation changes. Serve as main point of contact for Illinois unemployment office to assist with claim management / distribution and data verification for U.S. employees. Support severance process by creating employee specific disability letters and assisting with severance packages, including the preparation and creation of severance exhibits. Generate ad hoc reports utilizing SAP system. Company Name February 2008 to January 2012 Senior HR Coordinator Sales Manage schedules, travel, and meeting preparation or Area VP Sales. Created Sales Newsletter, summarizing relevant updates and current information, promoting steady communication within sales group. Analyze yearly goal progress for employees utilizing Gallup Survey Systems. Utilize Taleo applicant tracking system, handle On-Boarding for the Chicago and Kansas City Customer Logistics Group including but not limited to background checks, phone screens and drug testing. Distribute Unemployment Claims for manager response and completed all unemployment verification specifics for U.S. employees. Developed and implemented improved monthly HR reports based on the needs of the HR partners which include the following: Employee rosters, Open Positions, PT and FT hours worked STD, New Hires, Promotions, Demotions, Terminations, Risk Management, and educational information. Submit HR Online transaction requests including promotions, terminations, Return to Work & Job Changes, ensuring timely transaction completion. Confirm successful processing and payout to sales employees for vacation relief program. Maintain payables for all Background/Verifications charges to clients. Company Name September 2007 to February 2008 Administrative Assistant Maintain and update Team Sites for Central Area retail accounts, Outlook distribution lists, and sales samples manifest. Run allocation reports and Incentive Contest update reports, distributing to sales teams weekly. Format and post quarterly sales priorities decks, utilizing Power Point. Retrieve, zip & post all customer business team weekly updates. Post files for customer business teams used in monthly mailings. Send reminder notifications to all managers responsible for monthly sales priority distribution. Assist Retail Leads to ensure sales priority data collected and posted in a timely manner. Planned and organized materials for sales meetings, complete A/P for Service Center, Retail and all other miscellaneous office functions. Education University of Phoenix 2012 Bachelor : Psychology Skills Systems: Excel, Outlook, Power Point, Visio, One Note, Share Point, SAP, Advise HR, Siebel, TALX, Autonomy, Survey Monkey, Taleo Training: Prosci Change Management Certification (2015), Herrmann Brain Dominance Instrument (2014), Interview Skills Selection and Development (2014) ",HR " TEACHER Summary Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process. Highlights Microsoft Office Smart Board Geographic Information System Engrade Skedula Working knowledge of Internet First Aid and CPR Certified Excellent classroom management Accomplishments Counseling   Developed and implemented the Fairness Committee, which is a restitution process run by students to help resolve peer issues in a positive, non-judgmental environment Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions. Plan Development   Monitored and facilitated weekly meeting of Student Council Instructed and advised on leadership skills, incorporated a trip to Ramapo for Children to help instill those leadership qualities. Developed a student-based constitution, and ensured its implementation. Oversaw all student government issues. Coordinated with the COSA teacher to plan and implement school-wide events. Organized and planned a Holiday Gift Giving event in conjunction With the Coney Island Generation Gap at the NY Aquarium. In-cooperation with Diploma Plus High School and Coney Island Generation Gap organized and supervised a Teen Summit about success after High School and Greening the Community. Organized and supervised Student Talent Showcase. Organized and supervised senior trip, prom, and graduation. Ran fund-raising events including a fund-raising benefit concert for a young child who has San Fillipo Syndrome. Coordinated a “Pay it Forward Campaign” in our school. Community Service   Served as Environmental action team leader Won two National Events and came in second in another event. Instilled importance of conservation and protection of the environment, by beach clean ups, environmental awareness events, paperless Friday to celebrate Earth Day, and established a recycling program in our school. Monitored the cleaning of Keiser Park Beach in Coney Island where we pulled off over 1,000 pounds of garbag Sponsered a graffiti clean up in Coney Island. Affiliations include Alliance for Climate Education, Partnership for Parks/Coney Island division, Friends of Kaiser Park, Community board 13, Coney Island Generation Gap, and Urban Neighborhood Services. Experience Teacher , 09/2009 to Current Company Name － City , State Taught Regents level Earth Science , developed curriculum, projects, and exams, facilitated and administered required labs, incorporated film throughout the curriculum exclusively used SmartBoard lessons to enhance student learning. Environmental Science: Taught 11th Grade Environmental Science. Developed curriculum, projects, and exams. Facilitated labs and activities. Health : Taught basic Health class incorporating the six components of Health: Physical; Emotional; Social; Mental; Spiritual; and Environmental. Female Soccer Assistant Coach , 08/2012 to Current Company Name － City , State Coordinated practices, taught basic and advanced skills Created and ran up-to-date and relevant drills Monitored the academic performance of student-athletes in addition to their athletic progress. Helped develop each participant's physical and psychological fitness. Fostered a culture of good sportsmanship, cooperation and responsibility. Motivated and encouraged student athletes to do their best during practices and games. School Safety Officer , 01/1996 to 10/1998 Company Name － City , State Provided safe and secure learning environment in various high schools, became a qualified driver. Father Flanagan's Boy's Town Non-secured Detention Facility. Youth Care Worker/Recreation Director , 01/1994 to 01/1996 Company Name － City , State Facilitated and planned all recreational activities: including calisthenics, basketball games, pool tournaments, and trips away from facility. Taught social skills to youth incarcerated for non-violent crimes in anticipation of release back into society, implemented treatment plans set by qualified therapists. Worked closely with the youth to implement Boy's Town's Behavior Modification program. Education Master of Education : Curriculum & Instruction Environmental Education , 2015 Concordia University (On-Line) － City , State , United States Curriculum & Instruction Environmental Education Bachelor of Arts : Earth Science Teacher , 2009 Brooklyn College/ CUNY － City , State , USA Secondary Education Teacher Earth Science 7 - 12 Global Learning and Observations to Benefit the Environment (G.L.O.B.E.) Skills Classroom Management Community Involvement Classroom Instruction Critical Thinking Urban Classroom setting Professional Affiliations National Science Teachers Association New York Academy of Sciences United Federation of Teachers ",TEACHER " DESIGNER Summary Established well-rounded Designer with a reputation for exquisitely designed collections, who consistently maximizes company profits and surpasses margin goals. Seeking potential growth that will utilize creative skills and aims towards commitment of team and consumer/brand loyalty. Skills Critical Thinker - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Time Management & Communication - Managing one's time, as well as team's, to adhere to Drop Dead Dates Adaptability - Being flexible to change as it comes and resolving in a timely manner Social Perceptiveness - Working with team and taking leadership role to maintain brand direction Attention to Detail - Thorough and complete work in all related processes to end product Innovation - Demonstrated creative ability to design within business budgets, while following consumers' needs/trends Experience DESIGNER 10/2013 to 06/2015 Company Name City , State Designed multiple lines for department both International and Domestic Completion of OZ Principle Leadership 2014 Ensure cohesive brand image Led the research and development  of seasonal trends Provided leadership in preparation of skus for line reviews and meetings with buyers Participated in strategic meetings alongside VP of Sales Frequent traveling alongside Sales-team seeking new market/trend ideas Provide regular feedback on performance and counseling to direct reports Style pkg. building, trim development, L/D & S/O, and BOM building Managed fit process at the side of Pattern-maker to complete desired outlook Created specialty designs for targeted LDPs; Outlet, TKMAXX, Marks and Spencer, Banana Republic, JCP., etc. ASSOCIATE DESIGNER 09/2012 to 10/2013 Company Name City , State Participated in all design aspects, product development and production, and communication Manage workload and calendars to ensure all deadlines are met Keep abreast of new season fashion and trends from around the world Assist in artwork and sketching development Attend development meetings alongside Sales/Sourcing Set up of showrooms and accountability that all pieces were laid out for show/fittings Aide with the set-up of story and color boards Source and cut fabrics under direction of Head Designer Liaise with Buyers to regulate skus needed for production, specialty and department Managed fabric POs and deliveries Directed all designs and fittings for U.K. department DESIGNER 04/2010 to 09/2015 Company Name City , State Designed and developed for both international and domestic lines Fittings, technical and constant set-up of designs Managed Freelance Graphic Designers to ensure all concepts/designs adhered to brand-image Style pkg. building, trim development, L/D & S/O, and BOM building in PLM Purchasing of new artworks from studios shown Hand drawings to display concepts for season line's direction Technical communication with Florida Pattern-maker, ensuring fit was correct Frequent traveling to Florida for demographic studies and trend analysis Education Associate of Arts : Fashion Design 2009 The Fashion Institute of Design and Merchandising City , State , USA Bachelors of Science  Business Management EXP. 2017 Awards & Honors Certified OZ PRINCIPLE Leader 2014 - Present National Young Leader of America 2006 - Present Les Miller Outstanding Leadership/Scholarship Award 2006 Assistance League of Newport-Mesa Outstanding Leadership/Scholarship 2006 Pacific Life Foundation Outstanding Leadership/Scholarship 2006 Core Qualifications Featured in WGSN 2015 Retail Analysis Trend and emerging brand awareness Spec measurements Strong creative design skills Merchandising Creating Line sheets/Look-books Demographic studies Well versed in Adobe softwares; Illustrator & PS PLM, WebPDM, & Gallery Nedgraphics Oracle E-Business Suite Technical Drawings MAC and PC versatility Hand-Pattern work Asia, Mex., & Euro Dev./Prod. Vendor Communications ",DESIGNER " ACCOUNT EXECUTIVE Summary Exceptional Sales Professional who consistently achieves annual sales objectives and increases the overall customer base. Effectively grows brand awareness through increased market penetration and new market development. Highlights National account management Fortune 500 company management Accomplished in relationship selling Friendly and cheerful Team building expert Proven sales track record Winner's Circle Award Sales management Accomplishments Spearheaded a remarkable “worst-to-first” transformation.Grew new product sales 100% in [number] days.Successfully expanded account base from [number] to more than [number] accounts. Experience Account Executive Aug 2011 Company Name － City , State A wholly owned subsidiary of Bloomberg, is a leading source of online legal, human resources, law, regulatory, and business information for professionals. Coverage spans the full range of legal practice areas, including tax & accounting, labor & employment, intellectual property, banking & securities, employee benefits, health care & pharmaceutical, privacy & data security, human resources, and environment, health & safety. Executed [number] daily cold calls to top level executives to increase client base. Exceeded targeted sales goals by [number]%. Emphasized product features based on analysis of customers' needs. Taught potential clients about products through seminars and other special events. Responsible for selling online, web-based technology tools to Director & VP level professionals - Human Resources, Benefits, Law, Accounting and Tax professionals Exceed yearly quota, finishing 2012 in the top 20 earning the Silver Award Deliver solution-based sales presentations to prospective and existing Bloomberg BNA customers Develop new clients and referral sources through prospecting which includes online resources referrals, cold calling, demand generation, or other local marketing programs Perform post-sales calls to ensure customer awareness, satisfaction, and the proper use of Bloomberg BNA products and services Sold to multiple industries - Industrial, Government, Healthcare, Law, and Medical. Business Development Associate Oct 2010 to May 2011 Company Name － City , State Contract Sales Division of Staples, Inc. and focus on serving mid-sized businesses to large companies. Staples is the world's largest office products company. Laid off due to corporate restructuring (entire team laid off) Exceed monthly sales quota consistently on a monthly basis by 150%. Prospect small to large employers within the St Louis market, selling an array of business solutions using a consultative sales approach; Responsible for developing a new customer base through cold calling and community networking; Work with a defined sales quota focusing on initiating relationships within multi-level decision makers through phone, marketing campaigns, in-person meetings and presentations. Sales & Operations Manager Jan 2007 to Jan 2010 Company Name － City , State relocated back to St Louis, MO for wife's employment Operated health club facilities through the United States which were transitioned or sold to different organizations through the course of the years. Increased profits by developing, initiating, and managing corporate fitness program - sold large corporate accounts such as Sallie Mae, Roche Pharmaceutical, St Vincent Health Center and Indiana University; Manage all aspects of the four health clubs, including sales, fitness and operations. Responsible for millions in revenue across various business lines. Defined strategy and business plan for Indianapolis, Kansas City, Lexington, KY and Chicago areas. Transformed district performance within the first 3 months. Increased sales and revenue by 50% month over month, above prior years. Responsible for hiring, training and development of all facility staff. Sales Manager & Assistant Sales Manager May 2002 to Dec 2006 City , State Successfully opened the new multi-million dollar facility that was at 20% of projected revenue, increasing revenue to 125% of corporate expectations within 2 months. Accountable for $1.5 Million in annual revenue. Responsible for 20 plus employees: hiring, training and developing new sales counselors to succeed. Maintain a work environment conducive to professionalism and financial success. Key Achievements include: District Awards: 1 Sales Manager in Personal Sales Gross for THREE Months; 1 Assistant Sales Manager in Personal Sales Gross for EIGHT Months; 1 Sales Counselor in Personal Sales Gross for THREE+ Months. Regional Awards: 1 Sales Manager in Personal Sales Gross for THREE Months; 1 Assistant Sales Manager in Personal Sales Gross for EIGHT Months; 1 Sales Counselor in Personal Sales Gross for THREE+ Months. National Awards: 1 Assistant Sales Manager in Personal Sales Gross for SIX Months; 1 Sales Counselor in Personal Sales Gross for ONE Month; Contest Winnings: National Winner of Company Recognition Program consecutively Delivering 100% of the goal set forth by the corporate office in Total Gross, New Membership Sales, Monthly Dues, and Personal Training programs. Provided leadership for staff and instituted career goals and incentives that elevated performance while building moral and a team-oriented environment. Assisted the District Manager in marketing the facility through community outreach programs. Determined the sales strategies used to introduce innovative wellness programs and services to top local corporations. Education Masters of Science (MS) , Business Administration & Criminal Justice 1 2005 Lindenwood University － City , State Business & Criminal Justice Adminstration Bachelors of Science (BS) , Criminal Justice 1 2002 Criminal Justice Accomplishments and Other Achievements JUCO Top 40 All American - basketball Worked 40+ hours per week, while attending graduate school full-time Skills ",FITNESS " TEACHER Summary Highly ethical, dependable, and diligent expert in the Curriculum Development field. Highlights Curriculum development and assessment MS Office proficient Strong communicator Instructional design e-learning tools Learning Management Systems Accomplishments Designed effective lesson  plans focused on age and level-appropriate material. Experience Company Name June 2012 to Current Teacher Designed research based curriculum for writing instruction using the Trivium approach.  Saw student scores rise as a result of my curriculum. Developed research based curriculum for language arts lessons using the ADDIE method of Instructional design. Analyzed state standards and school standards. Developed grammatical lessons according to standards. Monitored student learning by creating effective critical thinking strategies like sentence analysis using diagramming to enhance learning outcomes.  Created and evaluated quality assessment tools to maximize student learning.   As a result of my curriculum and instructional design, student scores rose in language arts and reading comprehension by 4% in the AIMS test after one year. After three years of using this instructional method, studentscores rose in Writing/language arts by 12%. In 2015, 93% of students scored at meets/exceeds on inaugural AZ Merit Writing exam. 64% scored at exceeds on AZ Merit Writing exam because of my curriculum and instructional design. Consistently met strict grading report deadlines by monitoring student learning using effective formative/summative assessments for quick turnaround. Met regularly with principal for evaluations and staff development opportunities: Developed and presented staff development for implementation of critical thinking strategies across the grade levels. Provided guidance to other grade level teachers for enhancement of writing instruction and assisted them in writing effective assignments and assessment tools to ensure a smooth student transition to my class. Developed and presented research based staff development about the importance of teaching writing in congruence with reading and critical thinking strategies. Maintained effective communication with the principal and parents about my instructional practices. As a result, positive parent feedback about my curriculum and instruction increased each year. Company Name November 2009 to June 2012 Lead Curriculum Developer Project Manager:     Designed effective college courses by communicating regularly with faculty, directors and staff in scheduled meetings on campus.       Facilitated trouble shooting, problem solving, decision making, and conflict resolution regarding course development consistently. Designed and developed relevant curriculum for many learning styles in the traditional and online classroom by working with Subject Matter Experts in many types of professions.     Slashed curriculum issues in online and ground courses in Learning Management System for Quality Assurance purposes by resolving any and all problems with curriculum/instruction in timely 24-48 hours.   Revised courses as needed per college program to meet strict deadlines by analyzing data to assess curriculum and instruction while ensuring the enhancement of the university's services and optimal learning for GCU students. Averaged 20 successful revisions per month.   Results:  Witnessed academic improvement from students in the most populated courses I revised for the university over the 2.5 years I worked there: ·UNV 103  & CWV 103/303         Met aggressive project timelines in the fast paced environment as GCU is constantly developing its ground and online presence.  Designed relevant and interesting college courses for the College of Fine Arts, College of Arts & Sciences, and the College of Christian Studies at Grand Canyon University by implementing the Understanding By Design method of Instructional Design as well as the A.D.D.I.E. method for optimal student learning:   As a result, my designs increased student satisfaction rate from 65% to 85%.  Evaluated and researched pedagogical methods with instructional designers and faculty. Created digital visual aids to enhance student learning by working consistently with Academic Web Services to analyze student needs and write the scripts for the e-learning tools.   Company Name September 2005 to September 2009 Visual Arts Instructor Solved problems by designing non-existent curriculum for required college courses in the Fine Arts department. Designed and developed effective curriculum and instruction for on campus Perspective Drawing Course and Digital Painting Course by analyzing course competencies and student needs to ensure optimal student learning. Successfully met course objectives by facilitating courses using my curriculum for multi presentation graphic design program and assessing student progress consistently for four semesters. Addressed all learning styles and adult learning theories to develop lesson plans for art courses using current software programs, art methods, and other tools. Successfully managed and evaluated curriculum using portfolio assessment of 40 students Consistently met with students individually to address student concerns thereby resolving any issues in a timely manner. Responded promptly to student inquiry and graded assignments. Entered data regularly into the Learning Management System to meet grade report deadlines. Created effective rubrics for students for metacognition purposes as well as assessment of assignments. Increased student motivation by actualizing critical thinking strategies in weekly lessons. Initiated use of various software and media tools to address all learning styles. Education University of Phoenix, 2007 Master of Arts : Education/Curriculum Instruction City , State , U.S.A. Applied the ADDIE method of instructional design and implemented it for classroom use and corporate training purposes.   Designed Action Research Plan in APA format for creation of ESL Tutoring programs in schools.   Developed university course for corporate training purposes. Arizona State University, 2005 Bachelor of Arts : Interdisciplinary Arts & Performance-Visual Arts City , State , U.S.A. Critiqued fine art using elements of design and principles of art for both written and oral presentation.   Completed internship at Glendale Community College for Fine Arts Department Skills conflict resolution, course development, critical thinking, curriculum development,  instructional design,  research, staff development, teaching, trouble shooting ",TEACHER " OPERATIONS MANAGER Summary Experienced client service professional accustomed to managing teams functioning in a fast-paced environment in support of multiple products across various business units. Solid background in building strong and effective teams Highlights KYC, Anti Money Laundering, and legal documentations Excellent organizational and time management skills Strong interpersonal and communication skills at all levels Microsoft Office (Excel, Word, PowerPoint, SharePoint, and Project) Employee relations (hiring, terminations, performance management, development) SEC Licenses Series 6 and 63 (Expired. Willing to retake.) Proficiency in Adobe products (Photoshop, Lightroom, Illustrator) Spanish fluency, oral and written Experience 02/2010 to 08/2014 Operations Manager Company Name － City , State Managed a team of four client service officers responsible for day-to-day operations and onboarding process. Directed and supervised the daily activities of the teams with primary focus in enhancing the client's experience, mitigating risk, and identifying areas of improvement. Performed Quality Assurance reviews and approved due diligence reviews completed by the staff. Collaborated and managed assigned projects with cross-functional teams and departments including data and document collection and review, technology, sales and other client services groups across the firm. Coordinated with Front Office, Credit, Compliance, AML compliance and global client onboarding teams to understand client/deal structure and agree requirements/responsibilities. Participated in the development and drove implementation of department policies and/or procedures to help improve service and overall efficiency. 09/2007 to 02/2010 Client Service Manager Within three months, increased efficiency by 20% by identifying and mitigating outdated manual processes and leveraging technology. Increased staff performance accuracy levels to 99%. Managed a team of eight client service officers responsible for servicing our base of Commercial Real Estate clients, Mortgage Servicers, and Regulated Cash. Serviced a portfolio of 300 clients with deposits in excess of 80 billion. Reviewed complex Cash Collateral agreements and client provided documentation to ensure compliance with regulatory and contractual requirements. Served as the escalation point for and coordinated the resolution of key issues and complex client concerns and opportunities. Analyzed complex data for management reporting nationwide on wire and deposit accounts providing adequate information for decision-making. Held monthly meetings with senior management to provide updates on all team projects, roadblocks and recommended solutions. 02/2002 to 09/2007 Client Service Manager Company Name Built and fostered a proactive workplace environment resulting in a higher level of employee participation and performance. Supervised a team of seven client service professionals with a primary focus in delivering excellent client service, improving processes, and leveraging technology. Partnered with Bankers to collect, analyze, and validate all appropriate due diligence and on-boarding documentation provided by client; utilized knowledge of AML/KYC policy to independently identify missing or insufficient client due diligence information. Responsible for reviewing, entering and approving client information in KYC database, conducting OFAC reviews, and escalating findings. Extensive client contact in partnership with the Bankers to resolve customer concerns in regards to demand deposit accounts, short-term investments, funds transfers, and sales opportunities. Actively monitored service delivery for all Services / Product to client (via MIS, internal meetings, and client meetings). Gregorio Luna, page 2. Education 2003 Bachelor of Professional Studies : Computer Information Systems DeVry Institute of Technology － State Computer Information Systems 1989 Associate : Applied Science - Business Management and administration Kingsborough Community College － City , State Applied Science - Business Management and administration Skills Adobe products, Photoshop, interpersonal and communication, oral, Credit, critical thinking, resolve customer concerns, client, clients, database, decision-making, delivery, documentation, due diligence, Employee relations, senior management, fast, focus, Front Office, functional, funds, hiring, Illustrator, investments, legal, management reporting, meetings, Excel, Money, Microsoft Office, PowerPoint, SharePoint, Word, MIS, organizational, page 2, performance management, policies, problem solving, processes, improving processes, Quality Assurance, Real Estate, sales, self-starter, Spanish fluency, time management, written ",BANKING " SECURITY AIDE I Professional Summary A Compassionate Security Aide that has strong experience working with developmentally disabled adults and creating individualized recreational plans to assist them with community integration. Skills Strong verbal communication Data management Extremely organized Project management Client assessment and analysis Powerful negotiator Self-motivated Staff development Conflict resolution Team leadership Risk management processes and analysis Process implementation • Huge experience with therapeutic recreational services, activities and programs • Outstanding knowledge of psychiatric patient care techniques • Thorough knowledge of working in acute care, assisted living and other healthcare setting • Good understanding of abuse reporting protocols • Familiarity with recreational therapy and therapeutic recreation programs. • Amazing ability to develop recreational therapy plans • Ability to design, implement, and coordinate therapeutic programming • Immense ability to build positive working relations with patients and colleagues • Remarkable ability to provide therapies independently or in groups Work History Security Aide I , 2017 to Current Company Name – City , State Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Performed initial client assessment and analysis to begin research process. Analyzed departmental documents for appropriate distribution and filing. Worked directly with department, clients, management to achieve result.. Developed new process for employee evaluation which resulted in marked performance improvements. Responsible for creative design for prominent project. Supported Chief Operating Officer with daily operational functions. Student Worker , 01/2016 to 01/2017 Company Name – City , State Complete clerical and data entry tasks, interoffice mail and file important documents. Support and provide coverage of the administrative desk; Adhere to the code of confidentiality in certain cases where discretion is required;. Record odometer reading and maintenance support provided to University's vehicles and driver assistance during event functions when additional support as needed. Resident Advisor , 08/2015 to 01/2017 Provide guidance, social support and security within Residential Life community, and foster an environment that allows 40 students to meet their academic goals. Increase students' knowledge of policies and procedures of Residential Life and increase students involvement in University, Residential Life committees and activities/events. Managing and documenting policy violations; Reporting maintenance and facility concerns and conducting Health and Safety Inspections Other duties as assigned by Residence Director. Student Worker , 08/2014 to 01/2016 Company Name Created biochar Pyrolysis, the process of creating a fine-grained highly porous charcoal that helps soils retain nutrients and water. Entered biochar data into excel spread sheet. Helped make chemical for research and maintained cleanliness of chemical laboratory equipment. Skills Academic, administrative, clerical, Coaching, CPR, data entry, laboratory equipment management skills, excel, reading, Rehabilitation, Reporting, research, Safety, sound, spread sheet. Education Bachelor of Science : Wellness-Kinesiology , 05/2017 Lincoln University - City , State Wellness-Kinesiology Diploma : Coaching , 2013 GC Foster College of Physical Education and Sports - City Coaching Completed 70 Credit hours in physical education and sports, GC Foster College of Physical Education and Sports Spanish Town, Jamaica INTERNSHIPPhysiotherapist Rehabilitation, Athletic Trainers Room : 12/2015 Lincoln University - City , State Set up equipment for students athletes*Assisted in treatment for students athletes *Treatments include wrapping and taping ankles, applying ice packs and conducting on ultra sound treatments. Shadow/Intern of Occupational Therapist and Physiotherapist rehabilitation Treatments , 12/2017 JCMG Orthopaedic Center - City Overseer OBJECTIVE To obtain a position as Recreational Therapist where I can maximize my skills and also contribute to the development of the organization. Accomplishments Track and Field, Team Member 2014 – 2017 NCAA Track and Field Outdoors, All American Award 2014 NCAA Track and Field Indoor Second Team, All American Awards 2015 - 2017 NCAA All Academics Awards 2014 – 2017 The National Consortium for Academic and sport Award 2015 Lincoln University Track and Field Award 2015 All-MIAA First Team Award 2016-2017 Certifications CPR Certificate 2017 Basic Psychiatric Training Course Certificate 2017 Lincoln University School of Education Honors Convocation Certificate of Excellence 2017 Additional Information VOLUNTEER WORK Officiate at Jefferson City High School Cross Country Meet LU Homecoming Parade MANRRS Recycling Club, conducts recycling weekly throughout the University campus Volunteer Track Coach at Old Harbour High School Volunteer Massage Therapy Treatment to Old Harbour High School Track Team ",AGRICULTURE " CONSULTANT Career Focus Business Professional acutely focused on customer service and network building. Promptly develops vital relationships needed to operate and succeed in a sales field. Manager with expertise in delivering support services and resolving customer complaints. Over seven years of experience in Real estate development. Also a quick study, with an ability to easily grasp and put into application new ideas, concepts, and technologies. Exceptional organizational, communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments. Proficient in the use of computer applications including MS Word, Excel, PowerPoint and Access, as well as AutoCAD and ACT. Summary of Skills Training and development Employee relations Compensation administration Performance management strategies Human resources audits Maintains confidentiality HRMS National Human Resources Association Homeowners insurance knowledge Excellent communicator Deadline-driven Marketing and sales specialist New program and promotion implementation Procedure development Human Resources Information Systems (HRIS) Accomplishments Experience includes over 1,000 physical property inspections. Promoted to City Counsel liaison after fifteen months. Professional Experience Consultant May 2011 to Current Company Name － City , State Maintain in-house clients, obtain customer referrals and continuously build relationships. Recruited and interviewed 30-60 applicants per 30 days. Customize Benefit plans for individuals and company employees based on their current health and financial needs, family history and budget. Administer the following benefit programs: Medical, Dental, Life, Accident, Short and Long-Term Disability. Serve clients with supportive service. Promoted agency products to customers in person, on the telephone and in writing. Explained premiums owed to policyholders, agents and underwriters. Advised on Implementation of payroll and tax systems Recruited and hired international contract workers Advised managers on organizational policy matters and recommend needed changes. Query data and generate data for clients Conducted benefits administration for benefit-eligible employees. Identified prospective customers using lead generating methods and performing an average of 25 calls per day. Assisted in the creation of vendor contracts for outside vendors. Responded to all customer inquiries in a timely manner. Advised managers on organizational policy matters and recommend needed changes. link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Loan Consultant / Developer Feb 2009 to Oct 2014 Company Name － City , State Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Developed close relationships with area realtors and promoted builders to boost referral network. Assisted senior-level credit officers with complex loan applications. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements. Performed daily maintenance of the loan applicant database.Planned and executed operational audits of various business areas using risk-based audit methodology. Delivered informational sales presentations to potential investors to build symbiotic client relationships. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Generated new accounts by implementing effective networking and content marketing strategies. Organized weekly sales reports for the sales department to track product success. Managed a project budget of 2.4 million Defined project deliverables and monitored status of tasks. Assisted Builders and developers on potential projects on scheduling ,utility assignments and TXDOT issues. Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research. Process Lead May 2013 to Jun 2014 Company Name － City , State Answered employee questions regarding unionization and attendance issues and resolved any issues. Provides technical sales support to assure successful customer integration and implementation of established company products consistently exceeding monthly individual and group metrics Conducted new employee orientation to foster positive attitude toward organizational objectives. Directed personnel, training and labor relations activities. Answers customer inquiries concerning system software and applications and provides software development and consultation to prospective users. Understands, develops and delivers systems/applications solutions to customers business, information, technical and educational needs. Subject Matter Expert for several field applications. Recommend and implement new methods, techniques, and/or procedures. Analyzes practices, procedures and data to determine answers to technical issues. Project lead for various assignments and tasks. Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Implemented payroll options for temporary and contract employees. Received company Employee Performance Award after maintaining record sales achievement of 20% growth three months in a row. Participated in various incentive programs and contests designed to support achievement of production goals. International Human Resource Manager Apr 2009 to Mar 2011 Company Name － City , State Directed personnel, training and labor relations activities. Recruited for specific roles within departments based on budget. Facilitated recruitment activity that was global in nature requiring knowledge of different legislation, pay practices, opinion and government policies and procedures Upsold add-on services to existing customers, generating incremental revenue of 250,000 per year. Verified and approved all payroll wires and manual check request and administer quarter-end and year-end process which includes auditing the W-2s, review quarter end and year end reports, preparing corrected W-2s, review wage and tax registers, and working with vendor to ensure tax returns are filed correctly Responsible for assisting with 401K, internal, and external audits and reconciliation of 401k files to the payroll registers Responsible for maintaining the integrity of personnel data for 500 – 4800 employees based on the client and for processing multi-state payrolls (weekly, biweekly and union) via ADP Enterprise Ensured the processing of all unemployment compensation Partnered with payroll vendor to ensure the accurate and timely preparation and filing of monthly, quarterly, and annual tax reports. Coordinated international and domestic employees, including preparation of invitation letters, confirmation of schedule, and managing all logistics of program Coordinated activities and facilitated timely delivery for payroll, benefits, employee relations, training and development, legal and compliance services Consulted with clients and evaluated worksite for HR services. Developed, implemented and delivered service plans, capturing clients' objectives. Facilitated any applicable training programs that have been developed and are required by the business units. Assisted the business units with implementing any training into their specific environment Prepared and sent out offer letter, employment agreements, benefit information, visa check list, and other on boarding documents for all new hires Provided accurate information for ERISA reporting. Verified I-9 documentation at time of hire on receipt from Adviser and maintain accurate records and conducted quarter I-9 reports and annual audits Worked with HRIS vendor to customize system according to client need(SAP, Ultipro, Ceridian, Pay express) Consulted with management and staff to identify issues or problems confronting their department and offer suggestions for human resource development or organizational development Advised managers on organizational policy matters and recommend needed changes. Reviewed contracts for appropriateness and adherence to internal policies and regulations Identified staff vacancies and recruited, interviewed and selected applicants. Processed rehires, transfers, terminations, garnishments and withholdings. Managed company tax payments for an organization with 32 million in annual revenue. Worked with HR advisor's and HR representatives on establishing consistent hiring practices. Real Estate - Inspector Aug 2006 to Apr 2009 Company Name － City , State Coordinated the enforcement and application of various codes, ordinances and technical specifications to assure conformance with plans Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Prepared and submitted an annual report on the finances and administrative activities of the city. Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations. Gathered all relevant materials for bid processes and coordinated bidding and contract approval. Advised the project manager regarding construction material costs and quantity calculations. Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with contractors and clients as the on-site engineer for single and multi-family projects Kept up-to-date, thorough and accurate case files. Presented on agenda items at 4 meetings per week. •Researched and evaluated plans, specifications and drawings •Performed investigations of prohibited work. Issued citations, correction notices and recommendations •Ensured that housing expenditures complied and budgets were maintained •Worked with the general public, contractors and technical professionals to ensure City Regulations, Policies and Procedures were adhered to an understood •Drafted RCA's Monitored costs, timescales and resources used to achieve department and city dead lines. •Developed bid packages and RFI's required for contractors to submit project proposals Facilitated processing of RFI's, submittal and samples among the general contractor, the owner and the owner's consultants. Assisted public relations, media relations and crisis communications campaigns. •Prepared work and repair specifications and quotes for cost analysis for the construction process Managed a project budget of 42,000 per single family project and up to 8.5 million per multifamily project. Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations. Collaborated with team members to identify and accomplish HUD-program objectives. Loan Officer Apr 2006 to Feb 2009 Company Name － City , State • Processed loan applications including reviewing financial information reported and determining financial status and ability to pay Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research. Generated 60-80 leads weekly. Produced 2.4 million in net sales volume during an average month. • Ensured all loan requests were within policy and procedure guideline and were properly prepared, documented and approved Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Researched insurance information and flood certificates. • Prepared promissory notes, repayment schedules and support documents as required by federal regulations • Counseled loan applicants and recipients regarding diversity of loans available • Prepared and assisted in the preparation of reports Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Reviewed more than 40 financial statements each week. Built knowledge about latest banking products and services through Home buyer programs, FHA ,VA and down payment assistance Advanced user of Calyx sales management software, generating pipeline and account reports weekly. Education Certification , Human resource 2104 Rice University/ Susan B Glasscock － City , State , USA Professional in Human Resources (PHR) Certificate Certification , Mortgage 2003 Champions School of Real Estate － City , State , USA Bachelor of Science , Civil (Environmental) Engineering 1999 Rutgers University － City , State , USA Professional Affiliations SHMR ",CONSULTANT " OCCUPATIONAL HEALTH NURSE COORDINATOR Professional Summary Dedicated RN with over 20 years experience in nursing seeking career transition into a new clinical setting. Able to offer a solid foundation in occupational health, office management, triage, endoscopy, homecare, primary patient care and current healthcare advancements. Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care/support and to facilitate a friendly and caring environment. Dependable, responsible and autonomous; able to work independently or within a group. Core Qualifications Skill Name Home  Patient Management Patient Assessment  Homecare/Hospice Care  Communication & Documentation Healthcare Education  JCAHO Standards / Compliance Relations Homecare Skills/Oasis  Quality Assurance / Quality Control Records Maintenance  Good Last Used/Experience  Expert Currently used/22 years Expert Currently used/ 22 years   Expert Currently used/22 years Expert Currently used/19 years  Expert Currently used/22 years  Expert Currently used/19 years  Expert Currently used/22 years Expert Currently used/22 years Experience OCCUPATIONAL HEALTH NURSE COORDINATOR September 2011 to May 2012 Company Name － City , State To provide comprehensive occupational and environmental health services including but not limited to occupational medicine, industrial hygiene, industrial safety and administrative tasks. Assessment of all injuries or illness, first aid, CPR, and emergency treatment to all employees and guests. Educate about basic health care, prevent heath issues, monitor the health condition of the employees, dispense medication(s); train and support other staff members and manage the health risks within the facility. Referral of employees to the appropriate medical services or arrangements for physician requested treatments. Develop and implement ""Wellness program"" activities. Highlights of Contributions: Respond to all medical emergencies immediately * Provide Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator and first aid; annual training to support staff in AED and periodic device monitoring * Submit and track Medical Incident Reports within five days of occurrence and follow-up * Provide and disperse over-the-counter drugs in accordance with Standard Operating Procedures (SOP) or Standing Orders * Provide and perform physicals and medical examinations including job specific testing * Administer vision, respiratory and hearing screening. * Maintain mother's nursing rooms * Administer Influenza vaccine program and allergy injections per physician orders * Administer vaccines for business related travel * Host and coordinate blood drives, ""Wellness programs"" and other education programs; maintain and provide educational materials * Maintain Ergonomics, Wellness, and Blood Borne Exposure Control Programs * Monitor and order clinic and office supplies * Host health related seminars * Coordinate annually written policies, SOPs and Standing Orders * Maintain employee records Physician Liaison/Nurse Triage/GI Nurse December 2000 to October 2011 Company Name － City , State AmSurg Corp., Washington, DC Physician Liaison/Nurse Triage: Assisted the physicians in all aspects of patient care. Assessed and prioritized each incoming patient telephone call and advise them in basic treatment or recommend seeking immediate care in a local hospital, ER, or assisted them with scheduling an office visit. Additional responsibilities included, but not limited to: diagnostic test results via email and phone, prescription refills, medication and diagnostic pre-certifications, scheduling, completing medical forms and various office duties as required. Highlights of Contributions: * Acted as an extension of the health care team to meet the patient's needs. * Received & processed telephone calls from patients requiring medical advice or general information. * Assessed the patient's problem utilizing established protocols while interacting with the physician and/or additional healthcare resources. Made appropriate recommendations to include advice, appointments per protocol, or direction from physician. * Documented calls received, in the patients chart. * Performed follow-up call to ensure adequate medical service was provided and received. * Acted as an extension of the health care team to meet the patient's needs. * Assisted patients in an empathetic, efficient manner to determine best course of action to resolve the presenting issue. * Met regional standards set by the physicians and office management to achieve optimal patient satisfaction such as phone and email access. Was receptive to constructive feedback by supervisors and/or patients to better improve service. * Contributed to the development of protocols, procedures, patient education, & training * Demonstrated the ability to make quick decisions, based on sound base of critical thinking, skills, knowledge and guidelines. * Interacted and communicated effectively with a variety of levels of staff to provide and improve customer service to patients and their families. * Other related duties performed: scheduled office and diagnostic appointments; reviewed prescription refill requests; communicated laboratory and pathology results via email and voice messages; obtained and completed pre-authorizations for medications and diagnostic tests; completed medical forms (i.e. patient, state, insurance, etc.) and directed patient care and teaching. GI (Endoscopy) Nurse: Assessed, planned, implemented, supervised and evaluated direct and indirect nursing care for patients in the endoscopy setting. Established a patent IV prior to the procedure and phlebotomy as needed. Assisted the physicians with administering conscious sedation during endoscopy procedures. Highlights of Contributions: Maintained a comprehensive multidisciplinary approach to patient care, working closely with the entire GI surgery team. Assisted the physician performing the procedure with manipulation of the colon, removal of any polyps and tissue biopsies; retrieved and submitted all specimens to the laboratory to determine the pathology. Assisted with care of the specialized equipment in the endoscopy suite, including equipment management and cleaning. Followed-up with telephone communication after the endoscopy procedure; notified the physician of any adverse effects and document accordingly. Home Healthcare Nurse May 1990 to July 2000 Company Name － City , State Performed a comprehensive range of clinical functions in the home setting within the community. Assessed patients' developmental stages and conditions, administered medications, maintained patient charts/care plans and responded to medical emergencies. Coordinated all aspects of the patient's home care, interacting with other disciplines and agencies, as needed, while providing professional care to the patient as indicated by agency policies, State and Federal laws and regulations. Performed the initial admission visit to the patient in the home to determine the patient's eligibility for home care services and develop the plan of care to be followed. Completed all paperwork necessary for agency policies and federal/state laws. Follow-up visits in the home per patient need and insurance approval. Highlights of Contributions: Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills. Flexible and cooperative in fulfilling the role obligation which in Self-directed with the ability to work independently with little supervision while utilizing excellent nursing skills. Nursing Education Bachelor of Arts : NURSING Gannon University － City , State , US Lambda Sigma Society, GPA: 3.85, NxStage/US Renal Care: Home Dialysis education & training, BCLS, CPR, Trauma Certification Professional Affiliations SGNA Accomplishments Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care and support and to facilitate a friendly and caring environment Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills Excelled in early nursing career as RN/nurse team leader in Home Health Care (2/1992 to 5/2000) and hospital staff nurse on Med-Surg/Neuro Floor (5/1990 to 2/1992), with commendations for quality of total patient care from community/teaching hospital employers. Elected for nurse of the year in 1992 Known as a loyal team player with an unwavering commitment to providing quality care and preventive medicine advocacy. Available for full-time employment, preferably day shift Skills Healthcare, Training, Access, Customer Service, Laboratory, Liaison, Office Management, Patent Education,  Phlebotomy,  Scheduling, Teaching, Telephone, Voice, Self-directed, Cpr, Administrative Tasks, Arrangements, Cardiovascular, Employee Records, Environmental Health, Ergonomics, Industrial Hygiene, Industrial Safety, Office Supplies, Sop, Sops, Testing, Community Relations, Documentation, Forging, Maintenance, Oasis, Quality Assurance, Quality Control, Rn, Rn License, Rn/, Team Player, Wound Care, Cpr Certification, Cpr Certified, Dialysis, Registered Nurse ",HEALTHCARE " NURSE CLINICIAN II ON MEDICAL/CARDIAC INTENSIVE CARE UNITS AND INTERVENTIONAL UNIT OBJECTIVE I am a Registered Nurse applying for the Doctor of Nursing Practice (DNP) concentration in nurse anesthesia (CRNA) with strengths in high-quality collaborative interdisciplinary patient care, technical procedures, and strong patient-family communication. I am aiming to receive exceptional training and invaluable learning experiences from your institution's School of Anesthesia. I wish to challenge my flexibility during critical situations while working under fast-paced emergency situations. With my BSN educational degree from Loyola University Chicago and estimated 4 years experience in the MICU (2 years as a nursing care technician and working as a MICU RN since September 2013), I believe I am highly qualified and am seeking an opportunity to be and well-trained to become an exceptional Nurse Anesthetist from a top-ranked institution. Professional Summary Two solid years of experience in the Medical/Cardiac/Interventional ICU at Advocate Lutheran General Hospital. Provide compassionate care to critically-ill patients suffering from injuries or debilitating medical conditions. Observe behavior and symptoms and report changes to on-call physicians. Competently trained in telemetry monitoring, ventilator management, titration of high-potency vasoactive drugs, CRRT therapy, Hypothermia therapy, TPA management, IABP management. Managed life support equipment and IV administration of fluids and medications. Respond to cardiac and respiratory code situations per current ACLS guidelines. Proactively learned new procedures and treatment protocols. Educate families about patient conditions and provide support as needed. Competent in providing end-of-life care to palliative and hospice patients. Frequently acts as preceptor to nursing students in critical-care rotations. Maintains strong reputation for achieving high levels of patient satisfaction. Device Competencies & Proficiencies: telemetry monitoring, ventilator management, CRRT/CVVH therapy, hypothermia therapy, TPA management, Intra-Aortic Balloon Pump management, Flow Trac device (Cardiac Output, Cardiac Index monitoring device), Impella, Pacemaker and Transcutaneous Pacemaker management, Rapid Infusers, Swan-Ganz Catheter, Bladder Pressure, Potent IV Medications including Vasopressor and Sedation Drugs (Including, but not limited to: Neo-Synephrine, Levophed, Vasopressin, Epinephrine, Dopamine, Dobutamine, Propofol, Fentanyl, Midazolam, Lorazepam, Morphine, Nitroglycerine, Nipride, Nimbex) Licenses and Certifications Registered Nurse: State of Illinois: August 2013-Present Advance Cardiac Life Support (ACLS) Certification: 2014-Present Basic Life Support (BLS) Certification: 2014-Present Pediatric Life Support (PALS) Certification: 2015-Present NIHSS Certified (September 2013- Present) Skill Highlights Life support IV administration Medication administration Therapy and treatment Procedural assistance Hourly Rounding HIPPA compliance Reporting and documentation Computer charting Diagnostic assessments Vital signs Professional Experience 09/2013 to Current Nurse Clinician II on Medical/Cardiac Intensive Care Units and Interventional Unit Company Name － City , State 08/2014 to Current Dancer for Chicago Luvabulls Company Name － City , State Lead, cheer, applause, support the Chicago Bulls during basketball games held throughout the season at the United Center. Encourage crowd involvement during gametime through dance performances, crowd activities, and in the concourse. Maintain crowd orderliness with spectators. Participate in charity work, fundraisers, and community events around the Chicagoland area. Responsible in making certain that practice sessions are thoroughly met, and being prepared for changing conditions on gameday. 06/2011 to 08/2013 Nursing Care Technician II on Medical/Cardiac ICU and Interventional Unit Company Name － City , State Nursing Care Technician/Unit Secretary (Dual Role) for a 33-bed Medical/Cardiac/Interventional ICU floor. Providing basic patient care including: blood glucose monitoring, obtaining patient vitals, and assisting patients with bathing and grooming (Activities of Daily Life). Competent in phlebotomy work and can perform 12-lead EKG on patients. Provide assistance to the nurses to execute direct patient care which may include wound care dressing, complete patient baths or assisting in physical therapy. Able to perform unit secretarial duties including admitting, transferring, and discharging a patient, preparing patient charts, and handling/directing phone calls. Education and Training 2013 Bachelor of Science : BSN (Bachelor's of Science in Nursing) Loyola University Chicago － City , State , USA Cumulative GPA 3.59 Honors •Dean's List, Loyola University Chicago (Semesters 1-4, & 8) Awarded to students with a GPA of 3.5/4.0 or higher   Awards Recipient of multiple Advocate Lutheran General Hospital Spirit Awards: Awarded to employees who demonstrate Behaviors of Excellence and provide excellent patient care Alpha Sigma Nu Jesuit Honor Society: Member (October 2012-May 2013) Awarded to students in the top 15% of their class academically and have demonstrated a record of service and Loyola to the Jesuit ideals of education Sigma Theta Tau Honor Society of Nursing: Member (November 2012-May 2013) Awarded to nursing students with a 3.0 GPA or higher National Society of Collegiate Scholars: Member (Jan 2010-May 2013) Awarded to students with a GPA of 3.4 or higher Co-Curricular Activities DNV Unit Auditor on the Medical/Cardiac ICU at Advocate Lutheran General Hospital Unit Restraint Auditor on the Medical/Cardiac ICU at Advocate Lutheran General Hospital Loyola University Chicago's Nursing Student Council Executive Board: Vice President (April 2012-May 2013) Loyola University Chicago's National Society of Collegiate Scholars Executive Board: Co-Social Chair (Sept 2012-May 2013) Loyola University Chicago's Nursing Student Council: Class Representative (Aug 2009-May 2013 Professional Organizations AACN (American Association of Critical-Care Nurses): Member (Feb 2015-Present) Volunteer & Community Service Honduras Global Public Health Brigade (May 2013) Service trip to the Honduran community of El Jute for one week. The trip objective is to empower rural Honduran communities to prevent common illnesses through in-home infrastructural development, community leader training, and health education. Through collaborative volunteer work, the overall infrastructure was improved within the home through the construction of five projects: eco-stoves, latrines, water storage units, showers, and concrete floors. Special Participation Research study participation Skills Fluent in conversational Spanish Competent in performing 12-lead EKGs Proficient in Microsoft Office (Word, Excel, PowerPoint) Highly organized with excellent communication skills Willingness and rapid ability to learn that results in professional growth and cooperative relationships with colleagues ",ADVOCATE " LEAD PIPING DESIGNER Summary Senior Mechanical / Piping Designer with over 40 years of progressive design experience in the Petrochemical industry. This experience has been gained on a variety of projects; Petrochemical, LPG Storage Facility, Polyethylene Plants, Pipeline Pumping and metering stations, Pulp & Paper Mill Facilities, Sulfur Recovery Units, Storage Tanks and Fire Water Systems. Experience Lead Piping Designer 05/2013 to 02/2015 Company Name City , State Lead piping design efforts on the Enterprise Front Range Pipeline Project utilizing CADWorx. Updated bi-weekly progress status reports. Attended meetings with the clients, took meeting notes, tracked and implemented action items. The project ran through 3 states beginning at Kiowa Colorado and ending at Skellytown Texas with 8 sites including 3 pumping stations and 5 metering stations. Assisted with the developing of line list, tie-in list, Equipment Arrangements, PFD's and P&ID's during FEL2 phase of projects. Developed piping manhour estimates and schedules for FEL3 and detailed design phases of projects. Principal Piping Designer 08/2008 to 05/2013 Company Name City , State Developed line list, tie-in list, Equipment Arrangements, PFD's and P&ID's. Developed piping manhour estimates and schedules. Updated bi-weekly progress status reports. Attended meetings with the clients, took meeting notes, tracked and initiated action items. Lead a team of piping designers using CADWorx 2013 to model the Alky 1 & 2 ARN Scrubber Replacement Project at PRSI in Pasadena Texas. Also lead the Sterling Chemicals - Water Neutralization System - WHIP LITE Project. This project was modeled using Bentley AutoPLANT. Principal Piping Designer 09/2007 to 08/2008 Company Name City , State Lead a team of piping designers to develop a detailed design estimate for the Clean Fuels Project Vapor Recovery System at the Big West Oil Company Refinery in Bakersfield California. Principal Piping Designer 06/2006 to 09/2007 Company Name City , State Developed 2D piping plans for the main fractionator tower piping modifications on the ExxonMobil Refinery - BTRF / DCU De-bottleneck Project. Checked vendor drawings for internal interferences. Took over the lead piping designer position to close out the project. Wrote change order variances. Organized, purged and created record pdf's to deliver to the client. Senior Piping Designer 04/2006 to 06/2006 Company Name City , State Designed miscellaneous maintenance projects including Drumming manifold modifications at the Coatings Unit. Performed field survey, routings and shoot elevations. Developed piping estimate to replace the obsolete CAS pumps at the Coatings Unit. Lead Piping Designer 08/2005 to 04/2006 Company Name City , State Lead a team of piping designers to relocate a HCU/KHT Unit from California to the Sinclair Refinery in Sinclair Wyoming. Visited the site during construction to assist in the replacement of piping that failed inspection due to rapid unit shutdown damage. Lead Piping Designer 12/2001 to 08/2005 Company Name City , State Lead the Premcor Task Force for the Premcor refinery in Port Arthur Texas. Developed manpower scheduling, P&ID's, equipment layout, field verification, and supervised design, drafting and checking. Also lead a team of designers at the Motiva Enterprises refinery in Port Arthur Texas on the SRU4 Cope Burner Project. This project required installation of new equipment prior to removal of the existing Burner, Furnace, Steam Boiler and Condenser in order to limit the turnaround to two weeks. Sr. Piping Designer 11/1987 to 12/2001 Company Name City , State Lead a team of designers on the HTU Revamp Project simultaneously supervising a second team to include tie-ins for a new Lube Train to be built adjacent to the HTU and repurpose existing equipment inside the battery limits of the HTU. Served as liaison between Matrix Engineering, Motiva and Petrocon. Followed construction for 1 year on the LCDU (Lube Train) Project site. Sr. Piping Designer 11/1978 to 11/1987 Company Name City , State Developed equipment location plans to replace 5 existing butane spheres and add 5 new butane storage spheres in the south tank farm for the Butane storage facilities at Motiva refinery. Sr. Piping Designer 03/1977 to 11/1978 Company Name City , State Designed and prepared piping drawings for various firewater systems at Mobil Oil Refinery in Beaumont Texas. Sr. Piping Designer 03/1976 to 03/1977 Company Name City , State Designed and drafted piping, mechanical, structural steel and foundations for various maintenance projects and plant expansion. Also drafted electrical and instrumentation drawings. Performed field surveys and shoot elevations. Piping Designer 04/1975 to 03/1976 Company Name City , State Developed P&ID's for fuel gas conversion of gas fired boilers. Designed piping and structural steel layouts. Piping Designer 03/1974 to 04/1975 Company Name City , State Designed and drafted piping, mechanical, structural steel and foundations for various maintenance projects and plant expansion. Also drafted electrical and instrumentation drawings. Performed field surveys and shoot elevations.   Education Piping Designing Diploma : Design Drafting 1971 Chenier Business College City , State Design Drafting Skills Autocad, Bentley AutoPLANT, Cadworx, Autodesk Vault, Navisworks, Microstation, & Flexcad, Microsoft Word, Excel, Outlook, Powerpoint and Access ",DESIGNER " BUSINESS DEVELOPMENT MANAGER Summary Understand property insurance policies 12 years' experience evaluating and valuing fixed assets and building values within a high volume environment Understanding of insurance and accounting capital asset valuation, using direct, standard and normal costing techniques with consistency and accuracy Extensive knowledge of an appraisal and the appraisal review process and its guidelines as it pertains to government specifications such as USPAP Proficient in GASB, CSAM, SACS, GAAP requirements Experience Business Development Manager 01/2014 to Current Company Name Developed a West Coast presence for CBIZ Valuation Group in the Public Entity and Private Sector segments Developed and managed a cultivated sales pipeline for the follow sales territory: California, Arizona, New Mexico, Utah, Nevada, Texas, Oklahoma, Alaska and Hawaii Successfully cold called commercial insurance brokers and risk managers to set sales meetings for new opportunities Attended and exhibited in insurance related conferences throughout sales territory and nationally. Branch Manager Trainee 08/2004 to 06/2005 Company Name City , State Helped achieve branch's sales and margin goals Ensured positive customer service experience by effective management of rental process Maintained positive individual sales goals and customer service goals Grew branch sales using business to business sales tactics Maximized sales margin by upselling customers to higher-priced services and ancillary products. Senior Project Manager 06/2002 to Current Company Name City , State URMIA, PRIMA, AGRIP and FIRMA Signed a Risk Pool of Southern California Cities within my first year Signed a fortune 500 company for a multiple year contract In talks with multiple other fortune 500 companies for multiyear contracts Signed multiple school districts in California to build our brand in the West Signed master agreements with national insurance broker for appraisal services Over doubled my sales revenue and pipeline year after year. Project Manager, Staff Appraiser, Assistant Appraiser, Intern Account manager for the company's largest West Coast client; assist with assigning work to appraisers, review of projects; status log updates, maintain positive relationship with client, handle all questions/concerns client has Responsible for training staff appraisers on all aspects of their position Perform appraisal of buildings for insurance and accounting valuation. Inspect and analyze construction materials, building components, and building additions Handle all matters such as site visits and address concerns, questions, or discrepancies regarding the scope of the project. Responsible for project completion and ensuring client satisfaction Perform inventory and valuation of fixed assets for accounting and insurance reporting. Determine depreciation methods, useful lives, and valuation of fixed asset Able to manage the largest, most complex projects (inventory and re-inventory projects, insurance or accounting projects, school districts, cities, Risk Pools, wastewater treatment facilities and infrastructure assets) and complete majority of projects in less than the budgeted hours and expenses Oversee daily activities of staff, allocate projects to project managers, and monitor productivity. Ensure high standards of quality, accuracy, and safety Manage project budgets and project hours to ensure profitable projects Proactively improve client relationships with direct involvement with clients and vendors. Education B.A : Business Administration December 2003 University of Wisconsin City Business Administration Skills accounting, budgets, business development, Computer literate, concise, conferences, conflict resolution, contracts, draw, client, clients, customer service experience, customer service, Detail oriented, fixed assets, focus, Inspect, insurance, inventory, leadership, management skills, materials, meetings, Microsoft Office Suite, Windows, organizational, Profit, quality, relationship building, reporting, safety, sales, scheduling, sound, strategist, Valuation, verbal communication skills, wastewater treatment, written Professional Affiliations Risk Management Society (RIMS), California Association of Joint Powers Authorities (CAJPA), Public Agency Risk Management Association (PARMA), Public Risk Management Association (PRIMA), University Risk Management & Insurance Association (URMIA), Association of Governmental Risk Pools (AGRIP), Food Service Industry Risk Management Association (FIRMA) Involved in numerous insurance organizations regionally and nationally including: San Diego, Orange County, Los Angeles, San Francisco, Nevada, Oregon and Utah Chapters of RIMS San Diego RIMS Chapter Golf Committee Member San Diego/Imperial Valley + Southern California PARMA Chapters ",BUSINESS-DEVELOPMENT " PROJECT COORDINATOR Professional Summary To be part of a world class organization where I can utilize my experience and knowledge gained e*ciently and help the organization realize its goals and objectives by focusing on optimum operational management and leadership activities. Core Qualifications Medicine and Dentistry Critical Thinking Judgment and Decision Making Medical terminology Time Management Active Learning Quality Control Analysis Multitasking HIPAA E-health records, MS-o*ce and other o*ce tools Experience Project Coordinator June 2015 to December 2015 Company Name － City , State Roles and responsibilities: Maintained project assets, communications and related database(s). Maintained scheduling and event calendars. Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll. Review and report the project's budget and finances. Collected information and made judgments through observation, interviews, and the review of documents. Applied systematic sampling techniques to ensure the accuracy, completeness, precision, and representativeness of samples selected for surveys. Collaborated with economic development planners to decide on the implementation of proposed development policies, plans, and programs based on culturally institutionalized barriers and facilitating circumstances. Conducted participatory action research in communities and organizations to assess how work is done and to design work systems, technologies, and environments. Build and use text-based database management systems to support the analysis of detailed firsthand observational records or ""field notes."". Healthcare Administrator January 2013 to December 2013 Company Name Roles and responsibilities: Established work schedules and assignments for sta*, according to workload, space and equipment availability. Conducted fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting. Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options. Monitored the use of diagnostic services, inpatient beds, facilities, and sta* to ensure e*ective use of resources and assess the need for additional sta*, equipment, and services. Introduced E-Health records to the organization Developed and maintained computerized record management systems to store and process data such as personnel activities and information, and to produce reports. Prepared activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives. Managed the changes in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care. Developed and implemented medical programs or health services that promote research, rehabilitation, and community health. Student Intern October 2011 to November 2012 Company Name － City , State Roles and responsibilities: Examined teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments. Completed and maintained accurate records or reports regarding the patients' histories and progress, services provided, or other required information. Advised or instructed patients regarding preventive dental care, the causes and treatment of dental problems, or oral health care services. Treated exposure of pulp by pulp capping, removal of pulp from pulp chamber, or root canal, using dental instruments. Prescribed antibiotics or other medications. Designed prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians. Fill pulp chamber and canal with endodontic materials. Evaluated dental needs to determine changes or trends in patterns of dental disease. Applied fluoride or sealants to teeth. Managed business, employing and supervising sta* and handling paperwork and insurance claims. Plan, organize, or maintain dental health programs. Participated in case conferences or sta* meetings. Education Master's : Healthcare Administration , Dec 2015 Oklahoma State University － City , State Healthcare Administration 3.79 Bachelor of Dental Surgery (BDS) : Nov 2012 SRM Dental College － City , State , India 72 Skills accounting, bridges, budgets, budget, oral, community health, conferences, Critical Thinking, data processing, database, database management, Decision Making, delivery, Dentistry, financing, financial reporting, focus, government regulations, insurance, notes, materials, Medical terminology, meetings, Multitasking, payroll, personnel, policies, progress, quality, Quality Control, rehabilitation, research, scheduling, supervising, surveys, Time Management, x-rays ",HEALTHCARE " MARKETING & SALES ANALYST Summary A result oriented Marketing & Sales Analyst with 10 years of industry experience in the Staffing, Internet / ecommerce / Dotcom, Media / Publishing domain with expertise in Business process improvement, Business Process Flow Documentation & Data Analysis. Experienced with and proficient in Microsoft Office (Excel, Word, Powerpoint), Outlook tools & Salesforce, Microsoft Dynamics NAV - (Navision) for sales tracking. Experience Marketing & Sales Analyst , 07/2015 to Current Company Name － City , State A Healthcare referral services company (national provider of staffing solutions in behavioral, social service, education, psychiatry, mental health and addictions treatment fields). Primary duties include: Reports and collaborates directly with the President to promote a culture of high performance and continuous growth by supporting all research and evaluation of new products, services and proposed logical solutions. Manage vendors to maintain and grow strong relationships by overseeing rates/pricing, contracts and resources Provided corporate executives with data to support new business development. Facilitated collection of qualitative and quantitative data to assess current processes, benchmark against best practice metrics, and quantify improvement opportunities. Leveraged requirement gathering skills, analytics and general knowledge of business operations to drive project direction. Documented and reviewed SOPs, work plans, and other deliverables to gauge project performance and client satisfaction. Created pivot tables & used conditional formatting and validation rules to highlight data in Excel. Client Sourcing & Inside Sales Specialist , 03/2014 to 07/2015 Company Name － City , State Lead Generation, New Business Development & growth of business agreements for physician recruitment solutions with Hospitals, Private Practices and Healthcare Recruitment Firms to assist with physician staffing shortages while negotiating high-dollar, profitable contracts to place the physicians. Career Fair event sales for booth space at the events. Primary duties include: Managing the entire process, from sale to execution, employing consultative sales methods to exceed revenue goals and continue to grow client base; consistently achieved quota attainment. Conduct live product demonstrations & presentations via webinar. Renew existing business, increase spend and create new buyers in existing accounts by cultivating new relationships laterally and above the primary contact. Selling consultatively: creating client proposals, identifying and developing leads, setting appointments, conducting account research, leading sales calls independently and creating relationships that lead to new business for the online Career Center. Utilization of Salesforce for all outreach activity. Zonal Manager (Corporate Sales) , 08/2007 to 05/2013 Company Name － City , State Handling Key Customer - Identify & analyze the client's requirements & propose customized solutions. Business Development B2B outside & inside Sales for naukri.com e-recruitment solutions with revenue growth of more than 40% for the last consecutive 4 years. Selling Referral Tool & Assessments tool (subject matter by expertrating) for HR's of organizations Sales Planning - Planning and forecasting sales / Pipeline Management / Territory Management Product Management / Business Analysis - Articulate value proposition during the sales process to various technical and non-technical audiences and stakeholder groups at all levels (from end-users to executives). Collect, document and assess business, functional and technical requirements during the sales process and design/propose the appropriate solution to meet those requirements and achieve the stated business objectives Branch Management & Team Management. Handled a team of 20 people) Interact with senior management in the client organizations & present products & services. Achieved targets for 15 quarters out of the 5.5 years in naukri.com (Infoedge India Ltd.) & aggregated revenues of more than $ 6 Million Won Sales Incentive International Trip - Hong Kong. Assistant Manager , 04/2005 to 08/2007 Company Name － City , State A Times Group Company Setting up channel business of more than 20 partners for Good Life World (A Times of India Channel network to sell Timesjobs.com, Magicbricks.com & Simplymarry.com Services) in South Delhi & Gurgaon Region, INDIA. Business Development / Inside Sales - Making Presentations / Closure, Negotiation, Follow up Servicing / Account / Relationship Management.& growing the product revenue more than 30% through these channel partners via Inside Sales & walk-in customers. Sales Planning - Planning and forecasting sales / Pipeline Management Promoting / launching various brands like Swyamvar (Matchmaking events), Kiosk, etc. Assistant Sales Manager , 09/2004 to 03/2005 Company Name － City , State Sourcing of High Value Home Loans from Corporate Clients by direct outside sales. Organizing sales Campaigns in different areas of Delhi & NCR, INDIA. Creating new client base for the products through aggressive marketing. Coordinating with leasing agents for business generation. Education Master of Science : 2004 International Business Management (Marketing) Fore School of Management in collaboration with Nottingham Business School, UK State , India Bachelor of Science : Botany Honors , 2003 Kirori Mal College, Delhi University － State , India Chandan Baluja Skills Articulate, Business Analysis, Business Development, Business operations, Excel, Negotiation, Relationship Management, Sales Planning ",BANKING " BUSINESS DEVELOPMENT MANAGER Summary An experienced manager who is highly motivated and has vast knowledge of the retail industry. As a perfect role model for the team, able to coach, give feedback, build morale, roll out initiatives, and make recommendations on merchandising and product presentation. Able to handle high-profile and hands-on management roles that require commercial acumen and creative flair. As an exceptional person and also able to drive brand availability, & willing to take on board new ideas & adapt them further to make them my own. I am ambitious and passionate about everything and comes from a strong sales and service background that allows to thrive in any competitive and challenging retail environments. Right now ready and qualified for the next stage in an already hugely successful career and is looking forward to making a significant contribution to any future employer Highlights •Organizational and planning skills •Customer Service •IT skills ( Shopper,Tally,Voyager ) •Business and commercial acumen •Drive, motivation and initiative • Good Team player   •Oral and written communication •Numerical and analytical ability • Creativity and imagination •Ability to lead and motivate a team •Influencing and negotiation •Work under pressure and deadlines Accomplishments •Opened 4 EBO'S of U.S.POLO Assn. stores Within our franchise network PCH Life Style Ltd. •Opened 5 EBO's and 50 MBO's for the brand John Players •Achieved Best B.D.M Award for 0% shrinkage in my entire region. •Increased the sales volumes by over 70% in a single financial year for all brands •Established the market for MBO (Denizen) Channel in Coastal A.P. territory •Achieved the Best Store Manager Award for Highest sales in a month (January 2010) for The Peter England store •Achieved the targets of EBO's •Opened the first ever Double Brand store (U.S.POLO Assn. & Flying Machine) in Vijayawada, Andhra Pradesh in 2011   Experience BUSINESS DEVELOPMENT MANAGER Mar 2014 to Current Company Name － City , State Handling Brand Ramond Develop sales and marketing strategies to drive sales growth in the assigned area. Develop and manage an efficient distribution network to improve sales performance. Manage the sales team for sales growth and revenue enhancement Conduct market research to understand competitors and market trends. Provide innovative ideas and suggestions to improve the market presence. Coordinate with Zonal Sales Manager to enhance sales performance. Maintain relationship with existing customers for repeat business. Build sales culture and sale centric atmosphere among the team members. Maintain contacts with financial center personnel, processionals and personal contacts to build referrals. Provide timely feedback to the sales personnel regarding their sales performance. Provide trainings, educational workshops and challenging opportunities for enhancing career growth of employees. Conduct business plan review meetings with sales team. Develop creative promotional strategies to attract more customers. Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism. Develop performance improvement plan for sales team to meet performance goals Area Sales Exe Nov 2012 to Mar 2014 Company Name － City , State •Work involves selling the popular Premium brand John Players. •Handling 11 EBO'S in all retail parameters. •Expansion of MBO and EBO business. •Monitoring all trade operation in entire Coastal Andhra Pradesh. •In charge of 50+ Retail dealers in Coastal A.P. •Development of the Trade Marketing Strategy to achieve defined business objectives across all product categories. •Shapes the brand strategy, working with the brand team to incorporate feedback from the affiliates, apply regional judgment and align on choices with global leadership team. •Contribute to the Company's goals and objectives and improve brand, customer satisfaction and productivity •Establishing channel strategies and implementing the associated plans. •Development of a trade promotional plan with key customers and channels. •Handling Field and Venue Bookings for Channel Sales. • For any form of communication directly or indirectly linked to Company/Brand equity works under strict supervision and taking responsibility of Marketing Team. •Working closely with key Retailers to provide category and shopper insights to drive performance. •Managing and motivating a team to increase sales and ensure efficiency •Managing stock levels and making key decisions about stock control in Retail Stores. •Analyzing sales figures and forecasting future sales. •Analyzing and interpreting trends to facilitate planning. •Using information technology to record sales figures, for data analysis and forward planning. •Dealing with staffing issues such as interviewing potential staff, conducting appraisals and Performance reviews, as well as providing or organizing training and development. •Ensuring standards for quality, customer service and health and safety are met. •Resolving health and safety, legal and security issues. •Responding to customer complaints and comments. •Organizing special promotions, displays and events. •Attending and chairing meetings. •Updating Team on business performance, new initiatives and other pertinent issues. •Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. •Initiating changes to improve the business, e.g. revising opening hours to ensure the stores are compete effectively in the local market BUSINESS DEVELOPMENT MANAGER Jul 2010 to Nov 2012 Company Name － City , State •Work involves selling the popular premium brands in FASHION QUOTIENT •Handling 4 MBO's of FASHION QUOTIENT Stores, visual merchandising, operations etc. •It's an inventive of PCH Lifestyle Ltd. •Handling 18 EBO'S, visual merchandising, operations etc. •Training the Store Manager for product knowledge and also sales pitch etc. •Retail Stores- Maintenance & Supervising •Driving the stores towards profitability for the organization •Providing value added services to all the customers for a long term business relation -ship •Arranging different promotional activities in the store surroundings. STORE MANAGER Jun 2009 to Jul 2010 Company Name － City , State •Work involves selling the popular brand Peter England •Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues; •Promoting the organization locally by liaising with local schools, newspapers and the community in general; •Dealing with sales, as and when required. •To give a correct guideline to the C.C.A's and motivate them to achieve the store targets. FOOR MANAGER May 2008 to Jun 2009 Company Name － City , State •Work involves selling the above brands and local brands •Leading the team towards the Floor Target Achievement •Serving customers • Arranging window displays • Ordering stock • Stock taking and inventory • Cleaning up store and display area • Convening team meetings • Recruiting and training new team members • Supervising staff • Performing ad hoc tasks • Delegating workload •Assisting in other store operations Education MCA , COUMPTER 2008 K.G.R.L P.G College － City , State , INDIA Post-Graduation MCA-from K.G.R.L P.G College (Affiliated to Andhra University) in the year 2008 With a 1st Class 71% Bachelor's , Science 2005 K.G.R.L Degree College Bachelor's Degree in Science, from K.G.R.L Degree College (Affiliated to Andhra University) In the year 2005 with 60% Personal Attended ""Product Training"" Program by Arvind Brands Ltd. At PCH Corporate Office. Communications Skills""& ""Costumer Service"" Workshop by Madura garments Aditya Birla Group. Attended Training program by ""INSPIRE ONE"" on ""Building Sales Excellence & Communication Profiling"" at ITC LRBD Head Office. Personal Information Driving license: Qatar Valid Driving Skills •Proficient in the use of: MS-Office (Word/ Excel/ PowerPoint). •Voyager, Shopper 08, 09 ,Tally & Focus Integrated ERP software for Retail Garment Stores ",BUSINESS-DEVELOPMENT " AFSCME UNION PRESIDENT Summary Focused Operations Manager (union president) successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Staff development Policy/program development Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Complex problem solving Calm under pressure Operations management Inventory control Excel spreadsheets Meticulous attention to detail Time management Professional and mature Strong problem solver Labor relations Meeting planning Schedule management Detailed meeting minutes Accomplishments Showed leadership by becoming the vice president of AFSCME District Council 90 eboard. Increased union office organization by developing more efficient filing system and grievance database protocols. Successfully planned and executed trainings/meetings, lunches and special events for groups of 10 to 100+ employees. Developed and implemented first union president manual outlining all proper business procedures and office policies.members. Experience AFSCME Union President 11/2004 to Current Company Name City , State I am highly involved in the oversight and operations of Local 2534's Union office. As a Local Union Training Instructor (LUTI), I prepare and conduct training to other Locals. I am Vice President on AFSCME District Council 90's board. Responsibilities are but not limited to: I oversee a board and steward structure of 12 members as well as indirect supervisor of 3 trustees of our local. Conduct evaluations all training to ensure productive results as a means of improvements. Work as a team player with other Leadership Union Training Instructor (LUTI) to enhance the implementation and so that we are all getting the same information. Ensure all notifications, documents and grievances are processed in a timely manner in order to meet deadlines. Assist the AFSCME Staff Representative in directing operations to ensure the Master Agreement compliances/ Management Directives and Policies. Serve as AFSCME's union expert and spokesperson at trainings, conferences and meetings and acts as a liaison with management, commonwealth, employees, legislators, union laborers and the community Serves as a contact to all internal and external agencies, businesses, bureaus, employees, Penndot Secretaries, Deputy Secretaries and Directors. I plan, direct, control and administer implementation of steward, officer and treasurer training to new and existing officers of AFSCME Locals within the Dauphin County area. Licensing Coordinator 06/2003 to 11/2004 Company Name City , State Provided operational support to the Section Aviation Manager and provided technical assistance to field aviators. I plan, direct, coordinated and control all aspects of public or private airports/heliports to be sure they complied with state regulations ensuring safety procedures. Decisions on whether to initially license, inspect, renew, change status, suspend, abandon or remove their licenses. Responsibilities are but not limited: Contact airports, specialists and supervisors to make decisions on information received for licensing Scheduling inspections and flight request to assist with compliance regulations Check initial applications for clarity, completeness Performs public contact work in gathering information, resolving complaints, engendering support, and providing information. Insures adherence to administrative standards through maintenance of control systems such as: (Excel, Access and Airspace) Create letters through mail merging to all airports and heliports in our system dictating when their license expires Coordinate public hearings required by law for proposed new airports including venue and stenographer support. Grants Assistant 06/2002 to 06/2003 Company Name City , State Supported the Policy and Planning Division with accounting and administrative duties within the grants and revolving loan program. Responsibilities are but not limited: Process time sensitive grant amendments received from airport sponsors/owners Prepared letters to congressmen, state senators and representatives for the State Block Grant Program Created and maintained cash flow spreadsheets for each grant program Implemented accounts payable invoices for grantees funded through the Federal State Block Program Maneuvered the computer systems of (FMIS)Financial Management Information System, (AIMS)Automated Information Management System, Multi-modal Project Management System. Clerk 12/1999 to 06/2002 Company Name City , State Assist with the day to day operations of the inspection sticker counter. Perform implementation of stickers and enforce compliance with regulations. Responsibilities are but not limited to: Maintain inventory levels of supplies to properly maintain the department Effect quality customer service when responding to customer inquires Distribute inspection stickers to Pennsylvania auto dealerships and messenger services Entered quantity of stickers wanted and check for account accuracy Contacted auto dealers, messengers and/or stations when needed information. Clerk 07/1999 to 12/1999 Company Name City , State Assist with day to day operations of the Temporary Plates counter. Perform implementation of temporary tags and enforce compliance with regulations. Responsibilities are but not limited to: Maintain inventory levels of supplies to properly maintain the department Effect quality customer service when responding to customer inquires Distribute temporary tags to Pennsylvania auto dealerships and messenger services Entered quantity of temporary tags requested and check for account accuracy Contacted auto dealers, messengers and/or stations when needed information Ensure the request temporary tags given to customer matches the tags on system. Clerk 2, Vehicle Registration 07/1994 to 03/1998 Company Name City , State Assist with day to day operations for the operations of Department of Transportation's Riverside Office Center (ROC) mailroom. Coordinated different types of mailing machines in ensure proper distribution. Responsibilities are but not limited to: Knowledge of UPS machinery Regulations of the United Parcel System Knowledge of past and current rates of First Class mailings Lifting up to 50 lbs. daily Weighing letters to determine cost. Usage of the Pitney-Bowe machine that inputs cost onto envelopes Maintain inventory levels of supplies to properly maintain the department. Education Graduate : Labor Studies 2005 Penn State Leadership Institute State , USA Graduate : Computer Science 2001 Thompson Institute Computer City , State , USA Graduate 1974 Harrisburg High School City , State AFSCME Local Union Training Instructor (LUTI) 2013 Graduate, AFSCME Council 13 Leadership Institute Public Speaking and Arbitration Study Skills accounting, accounts payable, administrative, AIMS, Arbitration, cash flow, conferences, Council, customer service, directing, Financial Management, grants, Instructor, inventory, Leadership, law, letters, machinery, meetings, Access, Excel, mail, Microsoft Office, Office, Outlook, Powerpoint, Word, Policies, Project Management, Public Speaking, quality, safety, Scheduling, Secretarial, spreadsheets, supervisor, team player, technical assistance, Transportation ",AVIATION " MEDIA SUPPORT SPECIALIST Professional Summary I've been working in the Technical Support field for the last 4+ years honing my professional skills as well as applying a personality that has lead me to work directly with senior level clients.  This has involved traveling across the country installing hardware/software; as well as training/supporting clients in a high stress environment in the television broadcast/automotive industries. I am not just looking for a specific position, but a company that promotes internal growth, rewards hard work, and is a place people are happy to work at. Skills Active Directory, Automotive, computer hardware, hardware, client, clients, data management, DC, documentation, DNS, network cabling, XML, features, file management, forms, FTP, Inspect, inventory, IP, Journalism, JSON, LAN, Law, notes, Managerial, meetings, Merchandising, Excel, Microsoft Office programs, office, Outlook, Powerpoint, Word, migration, network support, network, networking, Proof reading, Public Speaking, quality assurance, Recording, Research, sales, software developers, Strategy, supervision, System Administration, telephone, phone, Troubleshoot, web server, WAN Skills Team liaison Conflict resolution Data management Client Facing Personality  Network Setup Hardware/Software Troubleshooting HelpDesk Support Client assessment and analysis Emergency Support Root Cause Analysis Strong verbal communication Self-motivated Work History Media Support Specialist Company Name 02/2017 - 05/2018 Daily Tasks Inspect, configure, and deploy new and upgraded personal computer equipment according to defined plans. Travel to client locations across the country for training on products and installation of media hardware. Respond to end-user calls and promptly apply proper operation of equipment and software. Install, set up, repair, and replace network computer hardware/software. Troubleshoot network solutions including, LAN/WAN connections, TCI/IP communications, DNS configurations. Minor experience with Active Directory, System Administration. Perform network cabling installation, testing & configurations using networking testing equipment and termination tools. Collaborate with other computer and network support staff to solve complex computer and connectivity problems. Maintain and enforce various forms of IT documentation, including software licensing, HW inventory and more. Worked as a liaison between development team and sales to cater products to clients/end users. Provided quality assurance on software and implemented changes based on user habits and feedback. Documented and tracked analytics of software usage to create profiles on customers to better engage current/future clients. Minor experience with formatting and creating web technologies such as JSON/XML. Accomplishments Worked with client feedback and software developers to implement new features that became standard in all future software releases. Developed new methods of acquiring hardware to reduce costs by half. Launched our products in some of the largest metro markets in the United States (NYC, DC, Philadelphia ect). Migrated documentation from a previous administrations web server to our updated hosting service. Redline Automotive Merchandising. Technical Support Specialist Daily Tasks Compose and develop routine detailed internet listings using web based software Maintaining accurate and detailed contact records with clients Ability to establish priorities, work independently, and proceed with objectives without supervision Establishes communications on a regular basis with company manager and/or staff and clients Answer telephone calls and emails, review all messages, and return phone calls in a timely manner Manages inventory systems for clients data Training new employees on daily tasks, concepts and the automotive industry Reviewing others work to meet company standards and to meet goals. Go-to contact for large scale clients Acted as liaison between developers and clients Experience with FTP communication and functions. Accomplishments Assisted with the migration of our previous data management system to a newly developed system. Recruited and trained staffs that have since been promoted to Managerial/ Tier 2 positions. Reshaped the training tools to accommodate the remote workforce. Intern Company Name 02/2013 - 05/2013 Daily Tasks Daily office tasks, including file management, labeling, setting appointments and meetings Active use of Microsoft Office programs including Word/Excel/Powerpoint/Outlook Use of research skills pertaining to legislation, grant opportunities, best management practices Recording of minutes/notes during various internal/external meetings Proof reading of various documents for inconsistencies and errors Development of comprehensible summaries and reports Accomplishments Participation in the development of the DCNR's 2014 Outdoor Recreation Plan Published thesis on Motivating the Youth to Recreation Outdoors. Education BA : Political Science Indiana University of Pennsylvania - City , State 2013 - Honors: Graduated Cum Laude 2013 / Dean's list for the Fall 2012 / Spring 2013 semesters - GPA: 3.39 - Coursework: International Law / Legislative Process / Journalism & Mass Media / American Foreign Policy / Research Methods in Political Sci / State & Local Political System / Political Systems-Mil Strategy / Public Speaking / Judicial Process / Fund of Military Science / Comp Govt II: Non-West Pol Systems Thesis:  Motivating the Youth to Recreate Outdoors Accomplishments Worked with client feedback and software developers to implement new features that became standard in all future software releases. Developed new methods of acquiring hardware to reduce costs by 30% Launched products in some of the largest metro markets in the United States (NYC, DC, Philadelphia ect). Assisted with the migration of our previous data management system to a newly developed system. Recruited and trained staffs that have since been promoted to Managerial/ Tier 2 positions. Reshaped the training tools to accommodate a remote workforce. ",DIGITAL-MEDIA " MARKETING AND COMMUNICATIONS DIRECTOR Core Accomplishments communications plans. Managed budgets from $200k to $10 million. Outstanding work ethic and organizational skills Professional Experience Marketing and Communications Director 01/2014 － Current Company Name City , State Creates compelling, persuasive, relevant, and accurate communications content that increases the public's engagement with the organization (in collaboration with members of the National Marketing and Communications cohort) and build community support for improving schools in Seattle and across the state; Develops and executes a robust marketing and communications strategy in collaboration with the Seattle Executive Director, Government Affairs Director, and Seattle Organizer to ensure high-impact communications, earned media, and strong support of all Stand for Children Washington efforts; Conducting market-specific, qualitative research to inform strategic communication outreach to target audiences; Develops and implements a comprehensive public relations strategy to strengthen and elevate Stand for Children's brand, elevate and effectively message our policy and electoral campaigns across the state Associate Director of Corporate Relations 01/2009 － 01/2013 Company Name City , State Consulted with companies such as: Black Girls CODE, Log Camp and National Association of Multicultural Digital Entrepreneurs Liaised with education organizations such as: Washington STEM, WestEd and Education Pioneers Led all communication activities: marketing, public relations and social media Pitched stories to journalists for prospective companies Managed media profile of executives Developed and managed speaking plans for Black Girls CODE CEO Created branding materials and overall messaging Served as a creative copywriter for -pitches, presentations, brochures, web promotion and marketing materials Planned and organized companies proactive presence in several communication channels, including - traditional media channels, online, social media, business/commercial events, conferences and industry meetings Worked in collaboration with media houses to develop new ways and strategies for attracting media audiences and the general public British Virgin Islands Led a five-person cross-functional team in strategic planning, including building private sector relationships, conducting negotiations, and managing budget and house targets Developed and maintained relationships for the Ministry internationally with over 22 countries Designed a communications/marketing strategy for the Ministry (press releases, talking points, briefings and white papers) Instituted a communication program to convey the specifics of the Securities and Investment Business Act of 2010 to the financial community Worked with cross-functional partners in finance, policy, legal and marketing on diverse communications matters ranging from media strategy to crisis management for the ministry Prepared briefings for the Deputy Premier and managed executive spokespeople for the ministry Lead negotiator for the Tax Information Exchange Agreement program Expanded the international business development program Represented the Ministry of Finance at numerous international conferences/meetings Senior relationship manager for mission critical corporate sponsors Cultivated and solicited philanthropic partnerships Identified prospects, developed and proposed strategies for the cultivation of major financial institutions Managed corporate-sponsored local programs and distance learning events Developed investment curricula with the Director of Corporate Relations Maintained and strengthened affiliation with the organization through activities with investment and international related grant making programming Represented the organization at various financial industry events nationally New York Director for Management and Planning 01/2008 － 01/2008 Company Name City , State New York, NY/Paris, France New York Director for Management and Planning Led the establishment of the New York Office; oversaw operating budget of $10 million Secured a grant for $440k from the Bill and Melinda Gates Foundation Developed a programmatic assessment and evaluation tool that streamlined the contract management process and improved performance from suppliers Maximized financial performance by managing compliance and ultimately decreasing staffing costs Developed and implemented new operating plans, policies, programs and procedures Served as the liaison and primary point of initial contact for internal (Board of Directors) and external constituencies on all matters pertaining to the office of the Paris Director Drafted speeches, presentations, lectures, and policy documents on issues related to the work of the organization Ensured that office operations were in compliance with policy provisions and standards Ensured registrations and license procedures were up to date internationally Managed a variety of special projects for the Department Governance Manager 01/2006 － 01/2008 Company Name City , State Organized and coordinated governance activities and worked directly with the Chief Executive Officer Served as the liaison to the Board of Directors Edited grant proposals, participated in the grant proposal process Tracked the priorities and developments of various boards that affected the organization Represented the CEO in both internal and external settings Education Masters : UNIVERSITY OF PENNSYLVANIA - Public Policy City , State , US UNIVERSITY OF PENNSYLVANIA Philadelphia, PA Masters in Public Policy, May 2003 GPA 3.8 Wharton Business School - Corporate Finance and Marketing Wharton Business School courses in Corporate Finance and Marketing Bachelor of Arts : Annenberg School of Communications - Comparative Government City , State , US Annenberg School of Communications courses in communications SMITH COLLEGE Northampton, MA Bachelor of Arts, May 1999 Major: Comparative Government Certificate : NORTHWESTERN UNIVERSITY, Kellogg School of Management - Marketing/Leadership Executive Program City , State , US NORTHWESTERN UNIVERSITY, Kellogg School of Management Certificate Marketing/Leadership Executive Program, July 2007 Chicago, IL ADDITIONAL Technology Skills: MS Office, Raisersedge, LexisNexis, Twitter and numerous social media platforms Extensive International Work: Western Europe, US, Africa, Asia, and the Caribbean Certifications Certificate Marketing/Leadership Executive Program, Chicago, IL Professional Affiliations Consulted with companies such as: Black Girls CODE, Log Camp and National Association of Multicultural Digital Presentations online, social media, business/commercial events, conferences and industry meetings Served as a creative copywriter for -pitches, presentations, brochures, web promotion and marketing materials Skills Marketing, Public Relations, And Marketing, Branding, Copywriter, Proactive, Self Motivated, Liaison, Budget, Governance, Proposals, Public Relations Strategy, Finance, Business Development, Crisis Management, Exchange, Marketing Strategy, Media Strategy, Premier, Securities, Strategic Planning, White Papers, Associate, Contract Management, Million, Operations, Registrations, Staffing, Budgets, Energetic, Organizational Skills, San, Storage Area Network, Ms Office, Public Policy, Corporate Finance ",PUBLIC-RELATIONS " HEALTHCARE ADMINISTRATION INTERN Professional Summary To find a position that will utilize my knowledge while working in tandem with in a highly-regarded setting. Skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities. Skills Strong p resentation skills Effective staff coach Strategic planning capability Planning and development Supervisory training Analytical thinker Supervisory training Quality improvement competency Independent judgment and decision making Work History Healthcare Administration Intern , 01/2014 to 04/2014 Company Name – City , State Conducted a feasibility study on 12, 10 and eight hour shifts by compiling statistics. Handled detail work including make and maintaining a work schedule for 16 employees. Proposed new ideas for the holiday and schedule guidelines. Worked with a LEAN coach, Budget Director, Human Recourse, Pay Roll Reprehensive to get an over view of how things are ran in the department. Worked with tight deadlines. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Interpreted and communicated new or revised policies to staff. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Pulmonary Lab Technician , 04/2011 to Current Company Name – City , State Performed 12-lead EKGs on patients throughout the health system using the GE MAC 5000 EKG Machine. Assumed responsibility for reading EKGs for normal and abnormal results and reporting these to the Doctor, Charge Nurse or Nurse. Extracted arterial blood for blood gas tests for patients using ABL800 Flex Radiometer and ran samples, reported and verified results. Identified abnormal results and report the results to the appropriate personnel; maintained the ABL800 Flex with changing out membranes, waste, calibration solutions and gas tanks. Maintained and ensured timely replenishment of supplies for the laboratory, especially those used to conduct EKGs and blood gas tests. Conducted monthly correlations and reruns of samples; organized EKG logs, credit logs and sample rejection logs. Compose the schedule for 24 lab employees. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Educated staff on state and federal statutes, rules and regulations governing home care services. Interpreted and communicated new or revised policies to staff. Laboratory Assistant , 11/2008 to 04/2011 Company Name – City , State Performed standardized laboratory tests to verify chemical characteristics or composition of specimen. Completed medical laboratory tests, procedures, experiments, and analyses to provide data for diagnosis, treatment, and prevention of disease. Conducted chemical analyses of body fluids, such as blood, urine, and spinal fluid, to determine presence of normal and abnormal components. Studied blood cells, their numbers, and morphology, using microscopic technique and performed blood group, type, and compatibility tests for transfusion purposes. Provided complex laboratory technical support and was responsible for the facilitation of a draw station lab including preparation of manuals, manifests and monthly reports. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Recruited, hired, trained and coached on average of 4 new employees per year. Established and maintained systems that safely met residents' needs. Patient Educator , 08/2005 to Current Company Name – City , State Conducted training for clients and their appointed caretakers on how to use complex PT-INR blood monitoring instruments. Instructed clients on usage and maintenance of instruments including quality control, cleaning, recording and reporting results and troubleshooting. Communicated with clients on the prevention of errors affecting test results and scheduled training to incorporate client time, preparation and submission of documents. Identified educational needs of patient and caretakers by collaborating with attending physicians, department heads, and staff. Encouraged participation in decision-making about health care options by facilitating the caretakers' understanding of patient's health status. Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines. Established and maintained systems that safely met residents' needs. Patient Care Technician , 01/2003 to 01/2008 Company Name – City , State Functioned as a Phlebotomist that specialized in pediatric, geriatric and dermal venipuncture. Accomplished several types of indwelling venipuncture including Broviac, Hickman, PICC, Groshong, and CVC or CVL. Facilitated laboratory testing and maintenance including NOVA CCX and I-SAT and MonoSpot, Strep-A, bHCG, UA, Protime, Westergren Sedimentation Rate and Glucose. Coordinated patient appointments for MRIs, CT scans, and ultrasounds including pre-certification and verification of benefits. Maintained patient information such as medical history, results of tests and examinations and patient symptoms. Explained terminology and procedures, research inquiries, instruct on how to use home health care products and collect and prepare data for further research. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Established and maintained systems that safely met residents' needs. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Reviewed customer survey information to prioritize areas of improvement. Investigated, provided and submitted information to Quality Department about special incidents, events and complaints. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Education Bachelor of Science : Health Administration , Current Eastern Michigan University - City , State Health Administration Coursework in Health Services Administration Coursework in Business Management Coursework in Healthcare Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accounting Associate of Art : 4 2014 Schoolcraft College - City , State Coursework in Health Services Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accountin g Associate of Science : Health Science , 5 2006 Schoolcraft College - City , State Health Science Recipient of Canton Township Scholarship Coursework in Community Health Coursework in Health Services Administration Coursework in Healthcare Administration Coursework in Health Services Administration and Business Coursework in Human Resources Management and Accounting Accomplishments Microsoft Suite * CareWeb * Master Control * PathNet * Carelink * EWS. U of M Online Reference Library * LabWorks. Affiliations American Society for Clinical Laboratory Science, Member, 2012-Present Basic Life Support (BLS), American Heart Association, Nov 2011-Present Certified Anticoagulation Patient Self-Testing, University of Southern Indiana, Apr 2009 Certified Phlebotomist, American Society of Clinical Pathology, Nov 2001-Present Den Leader, Cub Scouts of America, September 2014 Skills benefits, Budget, calibration, coach, draw, credit, client, clients, decision-making, diagnosis, MAC, Director, personnel, quality control, reading, recording, reporting, research, SAT, statistics, technical support, troubleshooting, type, view, composition ",HEALTHCARE " EXECUTIVE CHEF Summary To obtain a challenging position where experience as an Executive Chef and a food handlers license will be utilized. And experience working for multiple James Beard Award winners Alfred Portale and Paul Bartolotta. Core Qualifications Executive Chef Menu Developing Chef de Cuisine Schedule,Food &Labor Executive Sous Chef Inventory &Ordering Sous Chef Microsoft Excel &Word Experience 08/2016 to 02/2017 Executive Chef Company Name － City , State Developed brunch, lunch, dinner and event menus Supervised, coordinated and participated in cooking activities and prep Instructed cooking personnel in fine points of following recipes Structured and maintained accurate payroll, scheduling, food costing, inventory and ordering. 09/2015 to 08/2016 Executive Chef Company Name － City , State Developed brunch, dinner and event menus Supervised, coordinated and participated in cooking activities and prep Instructed cooking personnel in fine points of following recipes Structured and maintained accurate payroll, scheduling, food costing, inventory and ordering. 05/2013 to 08/2015 Head line cook Company Name － City , State Carved and cooked meats, poultry, game and meats Cleaned, cut and ground meats, poultry, game and seafood Particapated in cooking and prep with CDC and line cooks Maintained a clean and safe work environment. Education and Training High School Diploma : Liberal Arts Gibraltar High School － State , USA math, reading, science, art and social science Liberal Arts Loyola University of Chicago － City , State , USA Art, civilization and language Alliance Francaise Paris, France Skills Art, cooking, costing, inventory, math, payroll, personnel, reading, scheduling, Structured ",CHEF " SALES ASSOCIATE Skills Teamwork Problem Solving Skills Strong Work Values Leadership Skills Dependability Relevant Experience Customer service oriented Upselling Opening and closing procedures Creative Accomplishments Employee of the Month, Sep 2015. Experience 03/2016 to 06/2016 Sales Associate Company Name － City , State Answered questions regarding the store and its merchandise. Greeted customers and ascertained customers' needs. Helped customers with questions, problems and complaints in person and via telephone. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchases. Developed positive customer relationships through friendly greetings and excellent service. Served as a peer coach for new sales associates. Created visual marketing and styled window displays. 04/2015 to 11/2015 Cashier/Server Company Name － City , State Consistently provided professional, friendly, and engaging service. Examine plates to ensure that they contain required items. Load plates with accessories such as eating utensils, napkins, or condiments. Take food orders and relay orders to kitchen. Stock service stations with items such as ice, napkins, and straws. Assist customers by providing information and resolving their complaints. Greet customers entering the establishment. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. 12/2016 to Current Key Holder Company Name － City , State Displayed pieces in visually appealing manner. Answered phones with professionalism. Described merchandise and services to customers. Answered questions and resolved concerns. Responded to safety and loss prevention incidents. Organized in-store promotional events. Maintained store in clean and neat manner. Education and Training Dec 2015 High School Diploma Derby High School － City , State September 2016 Eric Fisher Academy － City , State Skills coach, Communication Skills, credit, Leadership Skills, marketing, window, Problem Solving Skills, sales, Teamwork, telephone ",SALES " MANAGER OF PUBLIC RELATIONS AND COMMUNICATION Summary Creative thinker, who is not afraid to work outside her comfort zone. Motivated team player, results orientated with a focus on achievement. Seeking to develop her career and is currently looking for a suitable position with an organization that values diversity and hard work. Areas of Expertise: project management Administration and Management Conflict management Youth programming Critical Thinking Spotting opportunities and identifying threats Personal Skills: Judgment and Decision Making Team Player Social Perceptiveness Active learner Adapt to working in diverse environment Highlights Program management Administration Conflict management Youth programming Collaborative manager Analytical thinker Spotting opportunities and identifying threats Team Player Adapt to working in diverse and environment Experience Manager of Public Relations and Communication Nov 2013 to Jan 2015 Company Name － City , State •Led the development and implementation of overall Public Relations Strategies •Developed proactive relationships with government, the media and other stakeholders. •Managed the organization of Group VIP visits and arranged meetings requested with authorities including President's Office, Prime Minister's Office as well as Ministry of Oil and Minerals and Attend Group VIP meetings. •Managed and supervised the content of the Company's website •Supervised the establishment of advertising and publicity materials in stands/exhibits required in the Company's participation in relevant conferences •Integrated Public Relations activities into overall promotional campaigns to support the Company's objectives and collaborate with other cross-functional divisions/departments for this end. •Established positive professional ties with Public Relations personnel in shareholder companies to ensure consistency and alignment of PR messages and initiatives. Team Leader Democracy and Governance Jan 2010 to Jan 2013 Company Name － City , State Served as a democracy expert tracking all levels of policy, technical, developments, legislative and legal changes in the democracy and governance arenas affecting USAID's activities and objectives in Yemen. Advised the USAID management team on projects developments and possible programmatic impact. Drafted concept papers, designed documents, project papers, terms of reference and other relevant documents for proposed new activities. Provided input and analysis towards the development of the USAID Yemen overall democracy and governance sectoral strategy. Oversaw and managed US government investments in DG and monitored and evaluated implementation against contractual obligations. Areas of work include gender equality, anti-corruption, elections, parliament, civil society, peaceful conflict mitigation, and youth civic engagement. Assisted in the design of the USAID's ""Yemen Stability Initiative"" aimed at tackling root cause of violent conflicts in the tribal areas through provision of economic opportunities for youth, vocational training, and peaceful conflict mitigation skills and tools. Worked closely with Key government offices including: Supreme National Authority for Combating Corruption, High Tender Board, Central Organization for Control and Audit, Ministry of Finance and Ministry of Planning among others, Parliament, Supreme Commission for Election and Referendum and Ministry of Local Administration. Managed key USAID projects with the following implementer: NDI, IFES, ADRA, Save the Children, MSI, UNDP and Partners for Democratic Change. Liaised with donors and embassies representatives to advance the Democratic reforms agenda for Yemen. Public Affairs Specialist Dec 2000 to Nov 2002 Company Name － City , State Developed and implemented the Democracy Small Grants program which funded local non-state actors in Yemen in the areas of education, gender equity, youth, economic development and democracy. Organized and implemented cultural programs and provided follow up on all educational and cultural programs. Cultivated a solid network among public institutions and leaders in the civic sector around the country. Designed the capacity building training for NGOs in remote parts of Yemen. Supported the funding of key civic projects including: Children Parliament, NGOs Directory in Yemen, First Educational Yemeni Cartoon, Children Library, and Women Income Generation project and Youth Community Participation. Was awarded the Foreign Service National award of the Year 2003 for high achievement in the outreach to the civil society and positive outcome and impact of the program. Child Project Officer May 1999 to Nov 2000 Company Name － City , State Served as Project Officer in the Community Based Rehabilitation and Inclusive Education project for children with disabilities. Managed program activities at rural areas and oversaw training and recruitment of local staff for the local rehabilitation offices in each area. Conducted surveys and evaluation of program impact and advised management of outcomes. Worked closely with donors to ensure synergy among on-going projects in the four targeted governorates. Liaised and coordinated with organization branches, Yemeni ministries, NGO representation and local and external consultants. Education M.A , Arts June 1996 Colorado State University － City , State Arts Additional Information Awards Nov 2009 Youth Leaders Award, Save the Children, Sanaa Nov 2007 US Department of State, Swanee Hunt Award for Advancing Women's Role in Policy Formulation, Washington DC Nov 2006 US Department of State Superior Honor Award, Sanaa May 2006 US Department of State Meritorious Honor Award, Sanaa May 2005 US Department of State Certificate of Appreciation, Sanaa Skills advertising, concept, conferences, content, equity, Finance, functional, government, Grants, investments, legal, materials, meetings, Office, MSI, network, Oct, Oil, PDM, personnel, PR, Prime Minister, Programming, Project Design and Management, Public Relations, publicity, recruitment, Rehabilitation, strategy, Supervision, surveys, Tender, website ",PUBLIC-RELATIONS " SR. BUSINESS DEVELOPMENT MANAGER Professional Summary Highly organized sales professional with 12 years of inside and outside sales. Exceptional Outside Sales Representative who consistently achieves annual sales quotas and increases the overall customer base in several fields including telecom, advertising, and software solutions. Effectively grows brand awareness through increased market penetration and new market development. Experienced in presenting and selling to senior level(CEO's, CFO's, etc) decision makers in various types of verticals including technology, healthcare, entertainment, logistics, retail chains, hospitality, etc. Work History Sr. Business Development Manager 04/2015 to Current Company Name – City , State Surpassed annual quota by 125% in 2015. Scheduled and attended at least 10 appointments per week. Organized joint sale calls with current customers and outside vendors. Including the W hotel, Atlanta Hawks, TruGreen, LG, etc. Vast knowledge and use of Salesfore.com. Successful at working with senior level decision makers in various verticals including hospitality, technology, logistics, healthcare, contractors, etc. Maintain strong ties with M2M/IoT Operations, IT, Sales Engineering, Accounting, and Legal teams in support of your customers. Interact with Finance & Operations to ensure compliance with financial obligations, Accounts Payable, credits. Entrepreneur 11/2016 to Current Company Name – City , State Developed and implemented a comprehensive salesperson training program. Prospected to obtain new accounts while maintaining relationships with existing accounts. Directed targeted marketing efforts that introduced new products and promoted product visibility. Optimized the Ride Ad website and all social media accounts to boost traffic to the sites. Sr. Business Development Manager 04/2015 to 11/2016 Company Name – City , State Surpassed annual quota by 125% in 2015. Scheduled and attended at least 10 appointments per week. Organized joint sale calls with current customers and outside vendors. Including the W hotel, Atlanta Hawks, TruGreen, LG, etc. Vast knowledge and use of Salesfore.com. Successful at working with senior level decision makers in various verticals including hospitality, technology, logistics, healthcare, contractors, etc. Maintain strong ties with M2M/IoT Operations, IT, Sales Engineering, Accounting, and Legal teams in support of your customers. Interact with Finance & Operations to ensure compliance with financial obligations, Accounts Payable, credits. Business Account Executive 12/2013 to 04/2015 Company Name – City , State Exceeded quota on a monthly basis, averaging 140% to plan. Handled the highest volume account in assigned territory by closing the. EDUCATION. Business Account Executive 12/2013 to 04/2015 Company Name – City , State Exceeded quota on a monthly basis, averaging 140% to plan. Handled the highest volume account in assigned territory by closing the Wellstar Health Group(over 20 locations). Ongoing generation of new leads through relationship building with property managers, building owners, referral partners, social media, cold calling and door to door sales. Recognized with the ""triple threat award,"" over 100% data, 80% phone sales, and 60% TV sales. Work with senior level decision makers in various verticals including hospitality, logistics, healthcare, retail, contractors, etc. Manage a territory with a high activity and comprehensive business plan. Senior Account Manager 04/2011 to 01/2014 Company Name – City , State Managed a portfolio of over 300 accounts generating $3 million in sales and revenue. Led sales calls with team members to establish sales and customer retention goals. Assisted clients in building networking sites to increasing their overall profitability in their business. Maintaining excellent knowledge of our products and services(SaaS, websites, etc.) in order to understand customers' needs and provide solutions to those needs. Work with senior level decision makers in various verticals including hospitality, logistics, healthcare, retail, contractors, etc. Maintained an average retention rate at over 85%. Sales Consultant 01/2009 to 03/2011 Company Name – City , State Established more than 30 new accounts, earning a combined profit of over $200k a year. Recognized as top sales generator, increasing sales level by 45% in 2009 alone. Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row. Exceeded targeted sales goals by 175%. Senior Account Executive 05/2006 to 04/2008 Company Name – City , State Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Interviewed an average of 40 mortgage loan applicants per month. Received Employee of the Month Award for a 70% rate of closed loans. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Provided expert financial advice on mortgages governmeand personal loans. Closed or assisted in closing in nearly $10 million in loans. Accomplishments Ranked as a top performer, averaging 140% above sales quota each month. Recipient of the Triple Threat Award at Comcast Business in 2014. Managed a portfolio of over 300 accounts generating $3 million in sales and revenue at Networx Systems. Handled the highest volume account in assigned territory at Comcast Business with selling and managing the Wellstar Health System. Recipient of Account Manager of the Month Award multiple times at Networx Systems. Earned the Winner's Circle Award in 2015. Increased sales volume by adding two of the largest accounts(The W Hotel, LG) in the Southeast region. Skills Customer targeting Contract negotiations Prospecting Internet marketing Natural leader Marketing and advertising Strong work ethic Talented negotiator Conflict resolution techniques Hiring, training and supervision Operations management Market research Employee recruiting Education Associate of Arts : 2002 Enterprise State Junior College - Bachelor of Science : 2006 Troy University - City , State Highlights Accounting, Accounts Payable, business development, business plan, closing, cold calling, com, credit, CRM, clients, Finance, financial, Legal, logistics, managing, network, networking, profit, relationship building, retail, sales, Selling, Strategic, phone, TV, websites ",BUSINESS-DEVELOPMENT " BUSINESS DEVELOPMENT SPECIALIST Summary Retirement Benefits Specialist with over 10 years experience administering benefits for large corporations and government employees, delivering solutions at varying levels as they pertain to the diverse knowledge base of the employees I assist. Have extensive experience in delivering benefit plan rules and regulations as well as federal and state laws to a diverse population. Highly detailed and self motivated who is detail oriented and well organized. Experience Business Development Specialist Apr 2016 to May 2016 Company Name － City , State Contacted prospective customers from internet inquiries or unsold showroom visits at Capital Ford to determine reason for not purchasing a vehicle . Attempted to re-schedule an appointment with a salesperson to complete transaction. Cashier/Office Support Staff Apr 2015 to Feb 2016 Company Name － City , State Assisted customers with purchases, maintained daily deposits, dispersed trucks to surplus pick up requests through. SPMS system, maintained inventory , answered incoming calls, researched any inventory items and their disposal. Maintained departmental purchase files as well as daily receipts and pick up requests. Data Collection Interviewer Mar 2015 to Apr 2015 Company Name － City , State The survey examines access to the health system, health status, and health determinant characteristics of Ohio's Medicaid program for Medicaid eligible and non Medicaid populations. Made outbound calls to respondents to conduct social science survey using a script, and adding the data collected from the respondents into computer system while speaking to the respondent.. Retirement Case Administrator Oct 2013 to Sep 2014 Company Name － City , State Conducted benefits administration for 2-300 benefit-eligible employees. Obtained missing information when needed from companies HR Departments and verified data if necessary as well. Addressed inquires from employees regarding retirement process and eligibility issues. Reviewed federal and state laws to confirm and enforce company compliance. Answered employee questions regarding retirement and resolved any issues. Contacted HR for any discrepancies in salary or other benefit driven data. Benefits Counselor Apr 2008 to Mar 2013 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion regarding any and all retirement benefits. Assisted HR departments with information regarding eligibility and required documentation needed to process. Built customer loyalty by placing follow-up calls for customers who reported pension issues. Explained human resources policies and procedures to all employees. Assisted customer service with inbound and outbound calls regarding all retirement inquiries. 2 years in a row increased employee participation in the North Carolina State Employees Combined Campaign. Retirement Benefits Processor Oct 2007 to Mar 2008 Company Name － City , State Reviewed federal and state laws to confirm and enforce company compliance. Conducted benefits administration for benefit-eligible employees. Processed pension and 401K payouts and balanced reports daily. Requested any missing documents if needed before processing. Contacted HR if necessary for any status change required documentation. Customer Service Representative Oct 2006 to Oct 2007 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion in call center environment. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Strictly adhered to federal and state guidelines for release of information. Processed applications, payments, corrections, enrollment and endorsements. Researched coverage and premium options and supplied clients with the best coverage available. Retirement Benefits Counselor Aug 2003 to Aug 2006 Company Name － City , State Conducted benefits administration for up to 100 benefit-eligible employees of IBM until payments began. Reviewed federal and state laws to confirm and enforce company compliance. Answered employee questions regarding their pension and health insurance benefits and resolved any issues. Explained human resources policies and procedures to all employees. Contacted HR departments when necessary for any additional information if needed. Within my first year with Fidelity Investments I was awarded the Outstanding Customer Service Award for my work in the Health and Welfare research and resolution project. HR Generalist May 2003 to Jul 2003 Company Name － City , State Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Assisted customer service with inbound and outbound calls regarding all HR inquiries. Worked on 401(k). administration,FMLA and workers' compensation claims and benefits. Assisted HR departments with eligibility questions,rules and regulations as well as status of previous inquiries.. Senior Benefits Specialist May 1997 to Mar 2002 Company Name － City , State Worked on 401(k) administration,pension and health insurance benefits for several Fortune 500 companies. Assisted customer service with inbound and outbound calls regarding benefits. Reviewed federal and state laws to confirm and enforce company. compliance. Conducted benefits administration for benefit-eligible employees benefits. Contacted various HR departments to verify eligibility as well as any status changes. Education Associate of Science , Science Aug 1979 Louisburg College － City , State , US Science Skills Benefits administrator, benefits, benefits administration, call center, clients, customer satisfaction, Customer Service, documentation, fashion, human resources, HR, IBM, insurance, inventory, Investments I, access, Excel, Outlook, Word, Personnel, pick, policies, speaking, quality assurance, research, script, phone ",BUSINESS-DEVELOPMENT " INFORMATION TECHNOLOGY SPECIALIST I Professional Summary Skills account management, cables, cabling, Help Desk, Linux, MS Exchange server, Sharepoint, network security, desktop support, Unix, HP Unix, VBscript, Visual Basic Programming, Windows Server Active Directory account management, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs, Active Directory account management and troubleshooting, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs, Work History Information Technology Specialist I Summary of Skills and Qualifications:. 07/2008 to Current Computer Network Specialist Company Name – City , State I serve as the Lan Administrator. I installed and maintain over 100 servers. I installed and maintain a Hyper V cluster of 9 nodes. I administer several systems including Exchange 2010, Lync 2013, Active Directory 2012 including user accounts & group policy, Microsoft System Center and Operations Manager 2012, Proofpoint spam filter and iBoss web filter, ArcGIS. I manage Active Directory user accounts and troubleshoot Active Directory replication issues when necessary. I maintain 3 SANs including Nimble, Dell Equallogic and StorSimple. I assisted with selecting Alertus desktop alerting system by watching vendor demonstrations and recommending the best alerting system for our environment. I work with users on high level technical issues to analyze issue sand then take corrective action. I perform new employee technology orientations and cellphone training in groups or individually. I write or modify scripts such as Powershell, VBscript. I administer a Vsphere server. 06/2001 to 07/2008 Technology Specialist III Company Name – City , State Install and configure HP network switches, program switch ports and assign vlans, connect network wall ports and terminate network cables when necessary, troubleshoot network port communication errors and take appropriate action to correct problems, utilize TCP/IP utilities such as ping, tracert and ipconfig to diagnose network problems, installed and maintain Whats up network device connectivity monitoring software and configured the program to send sms messages when a device or service goes down, installed and maintained Blackberry Enterprise server for MS Exchange server, Fedora Core Linux with Multi Router Traffic Grapher, 2 Windows 2003 domain controllers, Renaissance Learning and Read 180 servers, Xiotech SAN and TNT network security appliance, written a number of dos and vbscript scripts to automate many functions, including student user account creation by exporting data from the student information system formatting the export file and to create approximately 5000 student user accounts, create home folders and set permissions, utilized group policy to secure workstations or install new software, implemented the district Geographic Information system by recommending ArcGIS software to my manager and worked with city and county agencies to acquire base layers and created additional layers such as school sites and attendance areas, communicated with teachers, managers and students, installed and supported a variety of software including anti virus, Office, Fortress desktop security, Rosetta Stone, Escape financial system and other education software, I used Ghost software to image computers when necessary. LAN Administrator Install and manage Hyper V and other servers Manage 3 SANS - Dell Equallogic, Nimble & Storsimple Troubleshooting server and client issues Administer Exchange 2010, Proofpoint Spam filter, iBoss web filter, System Center Operations manager and Operation manager. EMC Networker backup Installed and maintain Active Directory, group policy, user account management Analyzing technical issues to improve functio9nality Software/Operating Systems: Windows Server 2016, 2012, 2003, 2000, Windows xp, 7, 10, Linux HP Unix, Microsoft Office 2007, 2010, 2013, 2016, Skype for Business, Track It work orders, Escape Financial System, Aeries student information system, Alertus Desktop alerting, , Laserfiche, Sharepoint 2013, Lync 2013 iBOSS web filter, Proofpoint Spam filter, Exchange 2010 DAG and Client Access Array, Informacast Speaker System,Microsoft System Center and Operations Manager, EMC Networker backup software, ArcGIS desktop and server, Maas360 mobile phone management, Azure Hardware: Install components such as network interface cards, ram, video cards, hard drives, Raid controllers, network cabling, motherboards, power supplies also troubleshooting components. Education 2013 I have attended several college Computer Science courses. This includes Visual Basic Programming, Unix, several networking courses Exchange : week long course EMC Networker week long course ArcGIS week long course Windows 2012 - Powershell week long course : Skills ",INFORMATION-TECHNOLOGY " MARKETING MANAGER Summary Multidisciplinary professional with track record of exceeding revenue goals, driving high-volume new user acquisition and growing subscription-based businesses. Versed in all aspects of marketing campaigns from concept development to execution and launch. Highlights Brand development Multi-media marketing Channel strategy CRM understanding New customer acquisition Prospecting Account management Skilled negotiator Accomplishments Notable Accomplishments:   Co-Founding Instadium, LLC , the country's leading provider of restroom advertising signage and in-game promotional events to both professional and collegiate sporting venues. Co-Founding LiveHelper.com; Livehelper is a privately held company that introduced to the lead generation industry remotely hosted services for businesses and their websites to provide real-time support online sales, marketing and customer service. Co-Founding GoWebBaby USA, LLC one of the fastest growing IT Solution companies in Central India as well as its proprietary technologies that include BingoCRM, LegalZen and SmartGen, a document assembly and automation software. Developer and Co-Founder LegalZen ; a real-time, artificial intelligence engine that utilizes social media to suggest, create and offer to consumer legal documents and associated solutions. Experience Marketing Manager , 04/2009 to 03/2015 Company Name － City , State Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Managed the complete redesign and launch of the company's website in [Number] months. Developed corporate communications strategies and programs, including project timelines. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Banking and Workout Attorney , 01/2006 to 01/2009 Company Name － City , State Full-service law firm with over 100 employees and representing numerous national and regional lending institutions, REIT's, and significant private organizations. Represent local and national financial institutions in structuring and negotiating appropriate documentation, including construction and permanent financing, asset based loans, letter of credit transactions, term loans, and lines of credit. Counseled clients in the acquisition, leasing and disposition of commercial real estate throughout the country. Represented lead lender in $92M participation financing of several commercial office parks located in Michigan. Facilitated purchase of $50M loan portfolio from Fortune 50 company. Represented client in simultaneous $18M acquisition and financing of major retail shopping centers in Colorado and 4 Wal-Mart stores located in Wisconsin, Tennessee, South Carolina, and Ohio. National Sales Director , 01/2003 to 01/2005 Company Name － City , State Commercial real estate firm specializing in accelerated sales of commercial real estate with key clients including General Electric, JPMorgan Chase, Sunoco, and British Petroleum. Employed 30+ professionals. Led national sales team of commercial real estate agents to assess properties/portfolios for sale. Implemented most appropriate sales method based on industry, property type, and geographic location. Prepared due diligence materials for prospective buyers. Optimized profitability of clients' portfolios by conducting nationwide live seminars to prospective purchasers on participating in the accelerated sealed bid auction. 01/2001 to 01/2003 Company Name － City , State General practice law firm with over 150 attorneys and support staff. Attorney Represented nation's largest SBA and 504 Lender including Bank of America and Allied Capital in originating loans and selling loan portfolios into secondary market. Notable Accomplishments: Documented and closed $200M+ of Small Business Administration 7(A) and 504 loan programs. Lead Auditor that ensured compliance with SBA guidelines by leading team to audit loan portfolios through lien, asset, and collateral analysis. Education Juris Doctorate (JD) : 2001 CHICAGO-KENT COLLEGE OF LAW IN － City , State GPA: Appointment, Dean's Panel on Electronic Voting Reformation Recipient, CALI Award for ""The Philosophies of the Criminal Justice System"" Appointment, Dean's Panel on Electronic Voting Reformation Recipient, CALI Award for ""The Philosophies of the Criminal Justice System"" Bachelor of Arts : American and European History , 1998 TULANE UNIVERSITY IN NEW － City , State GPA: Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team American and European History Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team Professional Affiliations State Bar of Michigan Michigan Bar Association Skills SEO, SEM, Social Media Launch Strategies Social-Digital Marketing Traffic Generation Media and Marketing Analysis Interactive Web Campaigns/E-Commerce ",BANKING " GENERAL ACCOUNTANT Summary 16+ Years Experienced professional in Accounting and Finance seeking an opportunity: Special interest including an Accountant, Assistant Controller position. Experienced dynamic individual in Accounts & Finance, Budgeting &fund planning, Auditing, Taxation, Accurate, efficient & methodical in handling assigned tasks, Proficient in recommending procedures to achieve financial discipline and enhance the overall efficiency of the organization, excellent interpersonal, communication and organizational skills with proven abilities in team and customer relationship management. Bookkeeper with key strengths in planning, problem solving and customer relations. Familiar with financial reconciliations, general ledgers and financial reporting. Highlights Monthly Bank Reconciliations. Month end closing process & Journal entries Account Payable (A/P) Account Receivable (A/R) General Ledger Reconciliations (Debtors / Creditors / Income & Expenditure) Inter-Company Reconciliations Fixed Assets Accounting Stock Valuation MIS, Financials (Profit & Loss / Balance Sheet) Taxation Cash Flow forecasting & Fund Management Budgeting , Controlling & Ratio Analysis Payroll Management Statutory Returns & Filling Internal & Statutory Audits Ms-Office (Word/Excel/Power Point), Internet, Outlook, Access. Accounting Software : SAP, Quick Books Periodic financial reporting expert General ledger accounting skills Managerial aptitude Knowledge of income tax procedures Fiscal budgeting knowledge Complex problem solving Strong communication skills SAP Knowledge of ERP (Enterprise Resource Planning) software Ethical approach to finance Strong communication skills Accomplishments Submitted first successful VAT Refund Claim with INR 32.50 Million in the State Government. Also submitted a successful Central Sales Tax Reimbursement Claim and Furnace Oil Duty drawback claim @ 4% on total purchase of company's turnover from the Kandla Free Trade Zone on every quarter during my carrier from 1997 to 2008. Zero Statutory defaults during the carrier of my service. Maintaining healthy relation with government organisations (Sales Tax, Excise & Labour Office). Experience General Accountant January 2011 to April 2016 Company Name Issued 200 paychecks to vendors and suppliers on a bi-weekly basis. Monthly Bank Reconciliations Monthly Ledger Reconciliations Prepare month-end and year-end closing journal entries Inter-company reconciliations of over 10 differen.  Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Processed payroll, electronic deposits and employee pay adjustments. Processed journal entries, online transfers and payments. Executed quarterly financial reporting on multiple properties. Analyzed cost control and provided timely financial information to support corporate goals. Researched and resolved collections and billing disputes with tact and efficiency. Reconciled all bank and credit card accounts from April to [March] . Updated confidential employee banking information with accuracy and speed. t entities The conversion of proprietary ERP system to Great Plains Compile monthly IFRS , GAAP and non-GAAP financial statements Preparing financial statements Perform ad-hoc variance analysis as requested by the Finance Director Perform AR/AP, collections, and inventory valuation Prepare & forecasting Budget, Cash Flow. Controlling on month to month against forecasted figures & providing ratio analysis in financials. Prepare monthly returns & filled online. Co-ordinate with Auditors for finalization of financials. Managing internal & statutory auditors. And co-ordinate with Banks for financial matters Responsible for payroll management. Accountant May 2008 to January 2011 Company Name Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management. Reconciled all bank and credit card accounts from [year] to [year] . Month end activities, including accrual and reversal entries, analysis, and amortization of prepaid accounts Prepare journal entries for accruals and other adjusting entries Responsible for supply inventory physical count and valuation Ad Hoc reports as per requirement of management Responsible for all bank reconciliations and general ledgers accounts. Accountant April 1997 to May 2008 Company Name Assist with annual financial audit Reconcile monthly inter-company balances Prepare and file monthly sales and use tax returns for 10 states Entered invoices into and prepared reports in Oracle Payables Post journal entry, reconcile and maintain asset and liability accounts for month-end closing. Issued [number] paychecks to vendors and suppliers on a bi-weekly basis. Reconciled all bank and credit card accounts from [year] to [year] . Education Bachelor : Accounting , 1996 M S University Skills Accounting, Accounting Software, accruals, accrual, Ad, AP, A/P, AR, Balance Sheet, bank reconciliations, Monthly Bank Reconciliations, Budgeting, Budget, Cash Flow, closing, conversion, ERP, Filling, Finance, Financials, financial, financial audit, financial statements, Preparing financial statements, Fixed Assets, forecasting, General Ledger, Great Plains, inventory, Ledger, Director, Managing, Access, Excel, Office, Ms-Office, Outlook, Power Point, Word, MIS, month-end closing, Month end closing, Oracle, Payables, Payroll, Profit, Quick Books, requirement, sales, SAP, supply inventory, tax returns, Valuation, variance analysis, year-end ",ACCOUNTANT " PHYSICAL THERAPIST TECHNICIAN Education Glencoe High School 2002-2006 Gadsden State Community College Skills Customer satisfaction, Software:Word Outlook, Word, AS400, Knowledge of medical equipment, Physical therapy, Advanced problem-solving, Enthusiastic people person, Great organizational skills, Multi-task management. Experience 01/2010 - Current Company Name － City , State Physical Therapist Technician Assist physical therapists in daily patient treatments and care. Set up orthopedic equipment. Assist in ultrasound and E-stem treatment along with wound care and patient activities. 01/2009 - 01/2010 Company Name － City , State Construction Worker Operated heavy machinery. Assisted in home and business modification,cleaning, and preparation for the site. 12/2007 - 01/2009 Company Name － City , State Floor Worker/Cashier Assisted customers with any questions or concerns they had.Checked the customers in for their workouts. Cleaned workout equipment. Answered phones and handled money transactions. Summary My objective is to obtain a successful career with your company by bringing enthusiasm, dedication, responsibility, good work ethic and customer service, combined with a desire to utilize my skills obtained through my experience. ",CONSTRUCTION " SALES ASSOCIATE Experience Sales Associate 01/2015 to 11/2016 Company Name City , State Meet and greet customers, investigate customers needs and hot buttons while building rapport, sell my company and organization, demonstrate the product, present the product to the customer, trade evaluation on trade in vehicles, handle and by pass customer objections politely, write up the customer in a professional manner on a credit application, negotiate and present figures to a customer, deliver their new vehicle to the customer, follow up for future business or any questions or concerns. Produce Clerk 01/2013 to 12/2014 Company Name City , State Keep work area clean at all times, make sure produce is presentable and fresh, re stock and and always keep produce full, unloading new shipments of fresh produce off of pallets, keeping a safe and clean back room environment, and always give great customer service to customers. Field Worker 01/2012 to 12/2013 Company Name City , State Trim and remove leaves of grapes, pick grapes, and also picked blueberries. Willing to relocate: Anywhere Languages 2 years), Bilingual (English, Spanish) Education and Training Arvin High School Bakersfield College Skills Great Communication Skills, credit, customer service, Customer Service, English, Inventory, Negotiation, Pallet Jack, pick, Presentation Skills, rapport, Sales, Spanish, Phones Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer ",SALES " CUSTOMER SUCCESS ADVOCATE Professional Profile Operate a register efficiently and effectively. Keep receiving area organized; maintain cleanliness of area. Assist all customers with any requests and be able to help customers with any questions about electronics. *Ability to work with customers and employees from a variety of culturally diverse backgrounds. *Ability to analyze problems/situations and make well-reasoned decisions. *Communicate with customers clearly and efficiently in person and via telephone. Qualifications XP, Vista, Win7, Win8, Win10,) Strong Knowledge of Linux Operating system and multiple distributions (including: Ubuntu, Linux Mint, CentOS and Redhat) Proficient in the use of Macintosh Operating Systems Proficient in navigating and editing registry files Extensive knowledge using and supporting Microsoft Office Suite 2003, 2007, 2010, 2011 and 2013 (includes: Word, Excel, Powerpoint, Access, Lync, Livemeeting, FrontPage, OneNote, Publisher, Project and more) Extensive knowledge of instant messaging clients, such as: Microsoft Lync, Skype for Business, Yahoo, Facebook Messaging, Google Hangouts, etc. Proficient use of video-chat software, such as: Google Hangouts, Skype, ooVoo, etc. Extensive knowledge using and supporting e-mail clients such as Outlook, Gmail, Mac mail, etc. Extensive use of Google Apps Extensive use of virus protection and virus removal software Extensive knowledge in PC components and peripherals. Extensive knowledge in building, upgrading and troubleshooting PC's Proficient in mounting and configuring televisions, audio equipment and security systems. Introductory knowledge in multiple coding/ programming languages such as: Python, PHP, Javascript and HTML. Extensive knowledge in recovering failing operating systems and data within corrupted machines Strong knowledge in RAID storage configurations Proficient in using mobile devices for email, Lync and other tasks required Experience Customer Success Advocate November 2015 to Current Company Name Ability to support multiple customers via live chat simultaneously. Monitor chat and ticket queue. Escalation of tickets/chats to tier II support team when needed. Technology Support Specialist June 2013 to November 2013 Company Name － City , State Oversee classroom operations; assist with classroom projectors and computers. Install, maintain and upgrade computer hardware, peripherals and software in the Central/Southern NAU Extended Campuses region. Assist users via Lync, telephone, email, and in person to troubleshoot and find solutions to problems with computer hardware, software, equipment and other computer issues. Install, upgrade, maintain and configure anti-virus applications for Faculty, staff and students to maintain full virus protection. Be a constant support for classrooms / Faculty with computer, projector and network problems. Also be a continuous resource for all general technical questions. Modify existing television or computer equipment to adapt to special needs. Work directly with Faculty, students and staff to support distance education. Provide strong input on requirements for classroom and computer lab equipment. Assist with maintaining and creating new documentation for processes used across the state for computer labs, classrooms and user machines. Determine required hardware upgrades and make recommendations based on the user's needs. Coordinate with NAU ITS department for academic computing, network infrastructure support, Faculty and other support units for client applications and distance education. Identify and assist in investigating issues and circumstances and provide recommendations and alternatives to difficult situations/question problems involving staff. Maintain and create documentation for processes used at statewide campuses for computer labs and users. Proficient in using the program ""Ghost"" to install images on lab and user machines Monitor NAU's Task Management Environment and work with team to solve and close tickets as they are made. Assisted in the North Valley building move. Mounted/installed 25 projectors, set up offices for Faculty and Staff. Also connected all the lab workstations and classrooms. Proficient in the use of Active Directory, Diamond and PostGhost Database. Ability to work with people of culturally diverse backgrounds. Ability to effectively prioritize, use good judgment, and to make effective use of time. Demonstrated initiative and productivity while working independently. Familiarity with TCP/IP networking, routing, network services. Install Technician January 2012 to June 2012 State Installation of television, audio and security equipment. Working with audio, video and network wiring/cabling. Responsibly for mounting televisions, speakers/ sound bars, as well as TV/audio receivers. Required to set up wired/ wireless networking equipment and properly run cables throughout office/home. Hardline merchandiser / Electronics Associate June 2013 to November 2013 Company Name － City , State Education High School Diploma : 2014 Sandra Day O'Connor High School － City , State Bachelor of Science : Computer Information Technology , 2017 Northern Arizona University － City , State Computer Information Technology Skills academic, Active Directory, anti-virus, audio, cables, cabling, hardware upgrades, computer hardware, client, clients, Database, documentation, editing, e-mail, email, FrontPage, Ghost, HTML, PHP, Javascript, Linux, Mac, Macintosh, Messaging, Access, Excel, mail, Microsoft Office Suite, office, Windows Operating Systems, Outlook, Powerpoint, Publisher, Win, Win7, Win8, Word, network wiring, network, networking, Operating Systems, Operating system, PC's, PC components, peripherals, processes, coding, programming, Python, RAID, Redhat, routing, sound, TCP/IP networking, telephone, TV, television, troubleshoot, troubleshooting, upgrading, upgrade, video, Vista ",ADVOCATE " ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis in both private and public sectors.Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Detail-oriented bookkeeping professional with 3+ years experience applying financial and managerial accounting practices. Highlights Advanced Microsoft Office - Excel, Word, Power Point, Accounting software - SAP Fico, SAP BPC, Hyperion, AS 400, Acc Pac, iScala AR / Credit System - CTOS, Polymath, SAP Copa Languages - Bahasa Malaysia & English Financial statement analysis Budget forecasting expertise Account reconciliation expert Experienced with VBA programming Adobe software proficiency General ledger accounting Flexible team player Advanced computer proficiency (PC and Mac) Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience Accountant 07/2012 to 08/2015 Company Name Industry : Financial Services Monthly Salary: MYR 7,300 Daily operations, development and improvement of accounting processes - budget preparation, balance sheet, accounts receivables and payable transactions, payments and credit control. Preparation of all financial and management reporting and budgeting. Ensure an accurate and timely monthly, quarterly and year end close. Monitoring of financial and treasury functions including funds management, cash flow planning and projection, Draft full set audited financial statements and attend to all audit queries/issues. Responsible for company tax computation, tax compliance and tax planning. Responsible for GST implementation and quarterly submission. Liaise with auditors, tax agents, company secretary, bankers, external IT programmer and other local government authorities. Responsible for implementation of new accounting system, HSBC online banking, CTOS and Polymath contract system (credit application, reports, statement and etc) Responsible for withholding tax, calculation and allocation of cost sharing and intercompany billing. Review, follow up and closely monitor bad debts report. Provide training to new and existing staff as needed. Assistant Finance Manager 05/2005 to 07/2012 Company Name Industry : Manufacturing & General Trading Salary MYR 5,300 Managing subsidiaries month end closing process and consolidation as well reviewing to ensure accuracy, completeness and meeting deadline given by Group Head Office (Sime Darby Berhad). Preparation, reviewing and timely submission of monthly, quarterly and annual Financial Reporting for subsidiary company. Responsible for the preparation of yearly budget for subsidiary as well consolidation of the Budget Report for the Division. Implementation of new financial consolidation system (BPC-SAP) for the Division, provide training, support and maintenance for local and overseas subsidiary companies. Responsible for data mapping and testing. Prepare draft statutory accounts and attend to statutory audit issues. Credit control and follow up on outstanding collection. Treasury - trade finance, banking facilities, monitoring Bankers Acceptance, bank guarantees and cash flow monitoring. Liaise with external auditor, company secretary, bankers, tax agents, lawyers and government authorities. Ensure company's tax computation and submission is in order and made in a timely manner. Lead the team, supervise and monitor accounts staff on closing of monthly management accounts. Oversees, review and resolve all matters/problems in relation to accounts and taxation. Accounts Executive Junior Executive 01/2000 to 05/2005 Company Name Industry: General Trading Salary MYR 2,800 Prepare full set of accounts (GL, AR, AP), financial statement, monthly sales analysis, management report, daily and monthly cash flow, payroll for management staff. Month end closing and reconcile of financial accounts, generating daily invoices and monthly intercompany billing and reconciliation. Supervise Accounts Payable and Receivable Officer. Reconcile bank statement, apply and monitor trade finance facilities (banker acceptance and letter of credit). Education Bachelor of Science : Finance 1997 Oklahoma State University City , State , United States GPA: GPA: 2.49/4 CGPA: 2.49/4 Diploma : Banking 1995 Mara Institute of Technology (UITM) City , State , Malaysia CGPA 3.35/4 Personal Information Expected Salary : MYR 7,000 Age : 41 Preferred Work Location : Selangor I'm independent, fast learner, hardworking, good communication skill and have leadership qualities. Analytical with an eye for details. Skills accounting, Accounting software, accounting system, Accounts Payable and Receivable, accounts receivables, AP, AR, AS 400, balance sheet, banking, billing, budget preparation, budgeting, Budget, cash flow, closing, Cost Accounting, Credit, English 9, external auditor, Finance, Financial, Financial Accounting, financial and management, Financial Reporting, financial statements, funds, GL, government, Hyperion, local government, Managing, Excel, Microsoft Office, Office, Power Point, Word, month end closing, payroll, processes, programmer, reporting, sales analysis, SAP, statutory accounts, tax compliance, tax planning, tax, Treasury, Written ",ACCOUNTANT " REVENUE CYCLE ADVOCATE Summary Dedicated and focused Office Manager/Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Energetic Revenue Cycle Advocate with 20+ years experience in high-level executive support roles. Organized and professional. Highlights Microsoft Office proficiency Excel spreadsheets Self-directed Results-oriented Meticulous attention to detail Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Strong interpersonal skills Medical terminology Meeting planning Report development Report writing Billing and coding Workers' compensation knowledge Claims appeal procedures Insurance eligibility verifications Accomplishments Coordinated all department functions for team of 10+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees. Planned and executed all aspects of a major office headquarter move.Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Revenue Cycle Advocate.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees. Experience 06/2011 to Current Revenue Cycle Advocate Company Name － City , State Planned travel arrangements for 2 executives and 10+ staff. Educate and train clinics and hospital departments on Epic, Signature, MS Word, Excel, Emdeon and Payment Manager system. Assist clinical staff and office staff their assigned Work Queue. Monitor trends on staff and provide training & updates to company data base systems. Assist with patient account merge on Duplicate Guarantor Acct, Provide assistance to patients such as Medicaid, Physician Reach Out & Financial Assistance. Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes and send Weekly Status reports to all clinical managers on trends, audits from the clinic WQ's errors from office staff and patient complaints Work Contested Work charges received from customer service. Collecting self pay payments from patients and post in the Epic System Set payment plans in Epic Financial Assistance using Search of America and On Point system. 09/2009 to 06/2011 Payment Reconciliation Rep Company Name － City , State Research unidentified payments on Epic System, Signature, Emdeon System Payment manager system, and commercial insurance websites. Created PDF files on Epic system Create naming conventions for electronic files in Epic Electronic payment postings on Epic System Wachovia Lock Box Denials and electronic lockbox receipts in Epic Resolve unidentified payments follow up with Independent Clinics and Insurance Companies for missing payment or unidentified electronic remits and paper remit. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-Made copies, sent faxes and handled all incoming and outgoing correspondence. department organizational chart. 06/2007 to 09/2009 Patient Accounts Rep III Company Name － City , State Insurance follow up for Denied Claims and Self Pay after Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Managed daily office operations and maintenance of equipment.Isurance Balances Work ATB report for insurance follow-up Work Dun level report for Guarantor/patient follow-up Work Bill-hold Report for Guarantor follow-up Appeals for Medical Necessity to insurance companies. 10/2002 to 06/2007 Medical Insurance Specialist III Company Name － City , State Insurance follow-up, customer service, served as central point of contact for all outside vendors needing to gain access to the building.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. 01/2000 to 06/2002 Medical Billing /Recovery Specialist Company Name － City , State Billing and collections Insurance follow up for Denied Claims and Self Pay after Insurance Balances Credit balances - Refunds Verify demographic information Verification List from SSI for Billing Errors Set budget plans Answer in/out bound calls Use automated dialer system Medical Terminology Insurance verification Follow up with doctor office for accurate CPT and ICD-9 codes obtained for maximum reimbursement. Customer service and clerical duties. 09/1990 to 09/1997 Health Unit Coordinator Company Name － City , State Duties involve standard administrative responsibilities, answering multi-line phones, making copies, scheduling appointments and maintaining supplies.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Made copies, sent faxes and handled all incoming and outgoing correspondence.Dispersed incoming mail to correct recipients throughout the office.Maintained an up-to-date department organizational chart.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing. Communicate with the clinical staff to ensure all appropriate patient information gathered Responsible for typing up discharge instructions for a patient. Education 6 1990 High School Diploma : Business Northern High School Durham NC UNITED States － City , State , US Top 10% of class Emphasis in BusinessOffice Administration courseworkCoursework in Administrative Technology and Coursework in Human Resource Management and Business Administration 2002 Business Diploma : Medical Billing & Coding Georgia Medical (EverestUniversity) ATLANTA GA United States － City , State , US Top 10% of class, Emphasis in Medical Billing and Coding, medical terminology,Coursework in Human Resource Management and Business Administration Bachelor of Science : Business Administration Management Walden University － City , State , US Top 10% of class,Emphasis in management and team building, Coursework in Administrative Technology, Coursework in Human Resource Management and Business Administration Skills Experience with Epic System, Epicare, Emdeon, Training and educating staff on Epic WQ's, Creating Workers Comp cases in Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills, Collect payment over the phone and posting payments in Epic ",ADVOCATE " DIRECTOR OF OPERATIONS Summary A motivated professional seeking a position as an administrative assistant utilizing my 20 years of experience managing business operations and personnel to achieve organizational profitability. Dynamic personality with the interpersonal communication skills to engage and develop strong rapport with individuals at all levels. Excellent organizational and planning competencies utilized in providing full support to a department of 59 employees. Adapt worker, capable of efficiently maintaining departmental records in a multi-faceted organization to meet tight deadlines. Proficient in multiple computer applications with fast and accurate, typing skills and proven ability to plan, organize, direct, and execute while yielding optimum results. Well versed in Microsoft Office Suite. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Resourceful Strong problem solver Advanced MS Office Suite knowledge Strong interpersonal skills Dedicated team player Meeting planning Schedule management Experience Director of Operations September 2007 to February 2012 Company Name － City , State Managed daily operations for 59 employees while managing a $2.5 million facility supporting 2.8K customers Oversaw execution, negotiation and implementation of $11.4 million annual contracts and $442K cook addendum contract Inventoried food stock levels and purchases which reduced operating costs by 18% in seven months Allocated essential core training for 32 personnel saving $61K in travel costs Balanced accounts receivables for 4 vendors and reconciled accounts payable Fitness Operations Manager July 2006 to September 2007 Company Name － City , State Provided secretarial and administrative support to Services Director Allocated $90K in funding for new fitness equipment enhanced quality of life for 400K customers Accounted for $80K in resale funds, inventory, and daily bank deposits Developed plan of action and milestones for Operational Risk Management Program achieved goal of 90% in two weeks Networked with senior management, employees, and external agencies to correct 19 open work orders and 5 projects culminating in $2.8K in repairs and upgrades. Administrative Assistant February 2004 to July 2006 Company Name － City , State Provided administrative assistance to the Commander of the Air Logistics Center Prepared and maintained financial reports Received and maintained records of telephone calls, incoming and outgoing correspondence Liaised with protocol staff, external agencies, and visiting dignitary's support staff. Training and Readiness Manager August 2001 to February 2004 Company Name － City , State Developed training program and electronic reports of personnel to ensure proficient status of 290 tasks which improved stats to100% in two months. Provided invaluable, critical administrative support of active duty cases of fallen heroes. Prepared monthly reports capturing training status of 97 personnel for senior management and headquarters. Education Bachelors of Science : Healthcare Administration , 2014 Southwestern College － City , State GPA: Summa Cum Laude Graduate Healthcare Administration Summa Cum Laude Graduate Associate of Applied Science : Leadership and Management , 2010 U.S. Air Force, Air University Distance Learning Training Specialized in Leadership Management, Managerial Communication, Total Quality Management, Management Theory, Management by Objective, Motivation, Counseling and Diversity Associates of Applied Science : Fitness, Recreation, and Services Management , 2007 Community College of the Air Force Fitness, Recreation, and Services Management Skills Account Management, Accounts Receivables, Administrative Support, Subordinate Counseling, Computer Proficiency, Customer Service, Financial Report Reconcile, Funds Management, Inventory, Logistics Director, Risk Management, Secretarial Duties, Communication Skills, Total Quality Management, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Coordination, Documentation, ",FITNESS " BRANCH CHIEF INFORMATION TECHNOLOGY SPECIALIST Profile Motivated Information Technology and Cyber security professional with outstanding managerial and customer service skills, excellent written and verbal communication skills, seeks challenging position with an organization where I can make a big impact with my multifaceted experience, training and education. Excellent record of problem solving and achieving results in high-operations-tempo environments. Successful team leader and highly-motivated mentor with proven dedication to self and subordinate improvement. *Superior knowledge of INFOSEC/NETOPS techniques to determine requirements for information technology equipment and systems. Excellent knowledge and ability to negotiate in financial control, budget systems, and security management. Working knowledge of budget and cost analysis processes. *Thorough knowledge of Office of Management and Budget (OMB), Department of Defense (DoD) and U.S. Air Force regulations, principles and practices pertaining to logistics, INFOSEC/NETOPS, installations, and mission support functions. Exceptional ability to recognize and analyze problems, conduct research; summarize results, and make appropriate recommendations. Recognized expert in DoD planning, programming, budgeting and execution (PPBE) process. *Expertise in capability planning in IT environment, enterprise technical/Certification and Accreditation standards, CCRI processes, procedures, security practices, and IA vulnerability tools i.e. ACAS. *Ability to apply knowledge of current security tools, and techniques to execute Authority to Connect and Authority to Operate network systems. *Thorough knowledge of SCADA systems operations, security, safeguards and protection *SECURITY CLEARANCE: TOP SECRET (SCI) w/CI Polygraph Professional Experience 07/2014 to Current Branch Chief Information Technology Specialist Company Name － City Effectively oversee, manage, and evaluate multiple enterprise level IT programs, serve as senior technical advisor and evaluator for programs using cutting edge technology for the Headquarters Air Force (HAF) command, control, communications, computer, intelligence, surveillance and reconnaissance (C4ISR). Establishes, develops, and maintains effective working relationships with top functional area managers, program managers, commanders, contractors, vendors, DoD and other non-DoD agencies, and communications and information personnel in the National Capital Region. Researches and recommends innovative approaches to resolve major IT problems. Performs more complex aspects of the project management, evaluation, and oversight responsibilities such as feasibility studies, systems analysis, systems development, implementation, systems integration, and problem resolution. 08/2009 to 07/2014 Information Technology Specialist (INFOSEC/NETOPS) Company Name － City , State Developed detailed operations plans and operations orders supporting cyber requirements at the strategic, operational, and tactical levels of cyber warfare. Enabled crisis action planning, development of strike packages and cyber effects to protect U.S. air, land, sea, space, and cyberspace domains. Collaborated with Defense Information Systems Agency and other US Government partners to develop and implement directives for Global Information Grid (GIG) operations. Developed information operations and computer network operations plans, including defensive computer operations planning, to ensure support Geographic Combatant Commanders' intent. Made recommendations to posture GIG to respond to emerging and current threats. Supported Defend the Nation (DTN)-China Operation Planning Team with technical, INFOSEC doctrine, appropriate technologies, techniques, and tools. Coordinated changing mission parameters with US/Allied/Coalition partners: identified and prioritized Intelligence Community cyber requirements and provide intrusion response planning. Made substantive recommendations to NetOps policy, doctrine, capability developments. Utilized INFOSEC existing policy guidance as it pertains to threats, operating environment and operational requirements. Provided expert analysis of ongoing Net/Ops events, malicious activity and trend analysis. Developed operational plans and orders to counter malicious activity and mitigate identified or potential threats to the GIG. 09/2006 to 08/2009 Senior Technical Analyst Company Name Technical lead on digital media projects, guided teams to solutions that leveraged technical capabilities. Defined requirements for computer-based systems that supported electronic publishing Air Force wide. Achieved accurate and timely publication of electronic publications and forms. Ensured documentation of requirements for systems administration and information tasking orders. Served as technical lead on electronic publishing development and integration teams. Ensured all development was consistent with Air Force guidance. Established policies and procedure to manage the Air Force Electronic Publishing Program. Analyzed software development, configuration management, testing, maintenance manuals, training manuals, tutorials, procedures, reports, computer-based training and data management. Represented the Office meetings of interagency and inter-command groups concerned with development and support planning using state-of-the-art techniques in electronic publishing areas. 08/1998 to 09/2006 IT Specialist Company Name － City , State Managed computer support , cost analysis, and acquisition to support ANG work plans. Lead teams to execute Air National Guard budget for computers and associated technologies. Proven ability to formulate, justify, and defend assigned programs and projects. Demonstrated knowledge of cost comparison procedures, directives, and communications. Communicated effectively in written and oral mediums. Provided technical direction concerning the acquisition of hardware and software for the entire Air National (ANG). Performed analysis and evaluation of hardware and software to provide the best technical solution. Advised components of the ANG on acquisition, procurement, maintenance and feasibility for adoption of information technology hardware and software. Education M.S : Public Administration, Government Law Sul Ross University － City , State Public Administration, Government Law B.S : Psychology, Education Morgan State University － City , State Psychology, Education Jun-2014 SPECIALIZED TRAINING _ *Security + Certified, CE 20- Aug-2011 *Cyber 200 Advance Continuing Education Course 26- Sep-2010 *Basic Computer Operations Planner's Course 24- Sep-2009 *DISA Action Officers Course 10-Dec-2009 *DOD Information Assurance Boot Camp 06-Nov-2009 *Computer Network Defense/Computer Network Threat 24- Skills Air Force, art, Agency, Basic, budget, oral, hardware, Computer Operations, configuration management, cost analysis, data management, Dec, direction, documentation, edge, feasibility studies, forms, functional, Government, Information Systems, information technology, computer support, meetings, Office, enterprise, Network, personnel, policies, problem resolution, procurement, project management, publications, publication, software development, strategic, systems administration, systems analysis, systems development, systems integration, training manuals, trend, written ",INFORMATION-TECHNOLOGY " TEST ANALYST-INTERN/CONTRACTOR Profile 3+ years of professional experience in Software Testing. Experience in working with Agile Software Development. Strong scripting skills with good expereince in test automation. Expertise in Manual and Automation testing of various web and mobile- based applications. Good programming skills accompanied by excellent analytical and problem solving skills. Hands on experience in preparing Test Plans, Test Cases, Automated Tests and executing the same. Proven experience in testing GIS applications. Experience in working with E-commerce, Banking and Insurance domains. Experience in User Acceptance Testing, System Integration Testing, Performance Testing, Decision Table Testing and Regression Testing. Good experience with developing and maintaining the test documentation. Self motivated with strong passion for delivering quality software. Strong Project Management skills with flexibility and willingness to work on a variety of projects while demonstrating ability to multi-task and prioritize effectively. Excellent verbal and communication skills. Excellent Risk Mangagement skills with proven ability to meet the tight deadlines. ISTQB certified tester. To pursue a challenging career in the field of Software Testing and Quality Assurance and providing the need of the company in the best possible way and enhance my technical, logical and problem solving skills. Skills TECHNICAL PROFILE: Programming Languages: C, C++, C#, Java Scripting Languages: JavaScript, Windows PowerShell. Mark Up Language: HTML, XML Automation tool: Selenium IDE & Web driver, GoogleUIAutomator Bug Tracking tools: Jira, Buganizer Office Suite: Microsoft office, Microsoft Project, Open Office Database: My SQL and SQL server Operating System: Windows 8,8.1, Linux and OS X Mobile Operating system: iOS, Android Professional Experience August 2014 to February 2015 Company Name Test Analyst-Intern/Contractor Responsibilities: System testing and functional testing on E-commerce websites. This involves testing it against the functional specification and integration testing the system in case of website is integrated. Conducting cross browser and cross platform testing on different desktop browsers, Mobile phones and various Tablets. Analyzing the Requirements provided by client in Functional and Technical requirements specification and Communicating with BA, Developers and Project coordinators. Writing functional and non-functional requirement test cases based of functional specification. Performing integration testing in co-ordination with client for the site, which is integrated with external system. Experience working on both Responsive and Non-responsive websites. Testing the complicated promotions under support and also testing assess the support issues received from client. Participating in the daily stand up meeting and also involving in the company meeting towards process improvement. List of Retail Domain Projects: www.maxshop.com www.smithandcaugheys.co.nz www.walkerandhall.co.nz www.numberoneshoes.co.nz www.overlandfootware.co.nz October 2011 to February 2014 Company Name Quality Analyst Project Description: Google Play is a digital distribution platform operated by Google. It serves as the official app store for the Android operating system, allowing users to browse and download application developed with the Android SDK and published through Google. Google Maps is a Google service offering powerful, user-friendly mapping technology and local business information including business locations, contact information and so on. Responsibilities: Responsible for testing Google Play Store and Google Maps Mobile and Desktop application. Functional Testing and Integration Testing of various mobile apps on Google Play Store.Install and performed a wide variety of Android-based app reviews on Play Store. Design test plans and write test cases for new product features to be launched in Play Store and Google Maps. Report generation after manual execution of the test cases. Developed Automation test cases using GoogleUIAutomator testing framework. Performed Google Maps testing on various browsers(Chrome, Firefox, IE and Safari) and Mobile (Andriod and IOS) Devices. Reviewing the data added by internal team or by external users before going live on to the Google Maps by conducting proper research. Performed ad-hoc testing and did sanity check on the application once the date is live. Identified, reported and tracked bugs using Buganizer tool(Google internal tool). Managed and mentored team of 20 people and documented all the team- member's statistics and everyday performance and provided it to my lead; guided the team in the absence of my lead. Participated in meetings with development teams to discuss and suggest improvements for the software testing process. September 2010 to July 2011 Company Name Test Engineer Responsibilities: Understanding of the Business requirement specifications and System requirement specifications. Clear understanding of the user requirements. Responsible for preparation of test data and writing Test Cases and executing them. Responsible for developing the QTP scripts in Expert View for assigned test cases. Writing functional and non-functional requirement test cases based of functional specification. Participating in weekly team meetings and suggest improvements in testing process. Preparation of daily and weekly status reports. USA Environment: Windows XP 2, SQL Server 2005, C# Testing Type: Automation Duration: Feb 2011 to Jun 2011 Description: The purpose of this project is to automate the activities of Insurance Management System i.e., a person or a customer without going to the insurance office manually he is able to see the policy details, policy amounts, policy premium dates, bonus details through online. This system is developed to maintain the database about the entire Insurance Organization details. The main advantage of this system is that customers can access it globally with an authorized User Id and Password and make the payments at any branch and also know their details at any branch. Banking Domain: Project Name: E-Banking System Testing Type: Manual Duration: Sep 2010- Feb 2011 Description: This Banking Software is developed for the wide range of banking spectrum, especially for savings account type customers. As this is a web application, the customers can access the system from anywhere with an authorized User-Id and password. Through this mode of operation the customers can save a lot of time and avoid risks. The user can perform different operations online like applying for checkbook, transfer funds, and view the details of the account. Education and Training University of Auckland Software Engineering Master of Engineering University of Auckland Master of Engineering Studies -Software Engineering Key papers include: High Performance Computing, System Security, Project Management and Risk Management. Jawaharlal Nehru Technological University Information Technology Bachelor of Engineering Jawaharlal Nehru Technological University Bachelor of Engineering-Information Technology Skills Testing, Cases, Test Cases, Functional Testing, Integration, Integration Testing, Integrator, Android, Android Sdk, Ios, Mapping, Safari, Software Testing, Statistics, Test Plans, Topo, Writing Functional, Engineer, Test Engineer, Writing Test, Writing Test Cases, Access, C#, Ms Sql Server, Sql, Sql Server, Sql Server 2005, Windows Xp, Process Improvement, Retail, Retail Marketing, System Testing, Acceptance Testing, C++, Documentation, Gis, Html, Java, Javascript, Linux, Microsoft Office, Microsoft Project, Ms Office, Performance Testing, Regression Testing, Scripting, Self Motivated, Software Development, Structured Software, System Integration, User Acceptance, User Acceptance Testing, Windows 8, Xml, Operations, Database, Insurance Management, Payments, B2b Software, High Performance Computing, Project Management, Risk Management, Security, Software Engineering, System Security, Trading ",BPO " PUBLIC RELATIONS ASSISTANT Professional Summary My past experiences in academic and employment settings have developed the traits necessary for me to become an important team member in your organization. I am seeking a position that affords skill development and career advancement. I consider myself to be an excellent communicator, while being a creative thinker and a strong problem solver. Core Qualifications Public Relations, Marketing, Event Planning and Social Media (Facebook, Twitter, Instagram, LinkedIn, Pinterest & Google+) *Microsoft Office: Excel, Word, Power Point and Publisher Systems: Raiser's Edge and POD Experience Public Relations Assistant July 2013 to Current Company Name － City , State Interface with public relations agency daily to assist with media requests in a timely manner. Coordinate interviews between reporters, Renfrew staff and Renfrew alumni. Staff media shoots and serve as liaison between journalists and Renfrew staff. Formulate press releases, byline articles and media advisories. Maintain and post creative and timely copy/content to Facebook, Twitter, Instagram, LinkedIn and Google+: 4,900 likes on Facebook, 1,980 followers on Twitter, 1,320 followers on Instagram and 2,150 followers on LinkedIn. Participate in bi-weekly meetings with public relations agency to effectively coordinate key initiatives. Prepare and send out 'Industry News' to more than 300 company members. Assistant Editor for our professional newsletter, Perspectives, and our alumni newsletter, Connections. Plan and execute our annual social media campaign 'Barefaced & Beautiful, Without & Within' during National Eating Disorder Awareness Week: create copy/content for all social media platforms; track social media progress across all platforms; coordinate media interviews; work with all sites to organize various activities for patients and staff to participate in. Contact person for all alumni events and alumni webinars. Prepare post alumni event/webinar recap reports. Help plan and staff our annual alumni reunion in June for more than 300 attendees: schedule meetings and take minutes; vendor coordination including Renfrew maintenance; help generate theme, title, giveaway item, menu and workshops. Help plan and staff our annual professional conference in November for more than 500 attendees: coordinate staff registration; organize media training for Renfrew staff; point person for media in attendance. Assist the Northeast Region of Professional Relations Representatives. Public Relations Administrative Assistant January 2013 to July 2013 Company Name Assisted the Public Relations Manager with all aspects of public relations including uploading placements to the website, attended local media shoots and media trainings, formulated press releases and prepared the 'industry news.' Helped maintain and post to Facebook, Twitter and Instagram: 3,000 Likes on Facebook, 900 followers on Twitter and 160 followers on Instagram. Assisted with the planning and execution of our annual social media campaign 'Barefaced & Beautiful, Without & Within' during National Eating Disorder Awareness Week. Assisted the Alumni Relations Manager with all aspects of alumni relations including the planning of workshops, community events and Non-Residential Reunions. Assisted with the planning and execution of our annual alumni reunion including meeting minutes, vendor coordination including Renfrew maintenance, and the post-event recap report. Utilized Raisers Edge, our Alumni Database Entry System to assist with inquires and the development of accounts. Helped plan and staff our annual professional conference in November for more than 500 attendees. Assisted all 12 Professional Relations Representatives across our 13 sites with various duties including fulfilling literature requests as well as other administrative and clerical tasks. Marketing Administrative Assistant September 2011 to January 2013 Company Name － City , State Assisted the Director of Marketing with various office duties including editing, copying, inventory, meeting minutes, research, and mailings as well as all aspects of event planning including our annual conference, alumni reunion, road shows, and community events. Assisted the Senior Marketing Coordinator with all aspects of advertising, sponsorships as well as free and paid listings. Helped monitor Facebook and Twitter: 2,000 Likes on Facebook and 400 followers on Twitter. Utilized POD, our Professional Database System and Raisers Edge, our Alumni Database System to assist with inquires and the development of accounts as well as tagging attendees from webinars and conferences. Assisted all 10 Professional Relations Representatives across our 11 sites with various duties including fulfilling literature requests as well as other administrative and clerical tasks. Education MBA : Social Media Marketing , 2014 Rutgers University Social Media Marketing Bachelor of Arts Degree : 2011 Public Relations Penn State University 2007 High School Graduate St. Hubert Catholic High School for Girls Additional Information Business and Personal References Available upon request Skills administrative, advertising, agency, bi, clerical, conferences, content, copying, Database, Edge, editing, Editor, Event Planning, inventory, Director, Marketing, media training, meetings, Excel, Microsoft Office, office, Power Point, Publisher, Word, newsletter, press releases, progress, Public Relations, Raiser's Edge, research, social media platforms, website, workshops, articles ",PUBLIC-RELATIONS " DIRECTOR OF INFORMATION TECHNOLOGY /CHIEF TECHNOLOGY OFFICER Executive Profile Strategic Planning * Security * Compliance * Infrastructure * Database * Telecom Proficient leader who excels in dynamic-demanding environments while maintaining clarity and focus Skilled in development and implementation of digital business technologies including Telecom Strength in creating outstanding customer satisfaction Talented in positive team building that excels in delivering high quality services An innovative technologist with exceptional track record across the entire technology lifecycle Experienced with business acquisitions and mergers Leads with honesty, integrity, respect for others alone with a commitment to excellences Result-oriented with established success Skill Highlights Contract Negotiation for business support and commercial office properties Cloud Technology implementation and deployment Digital PBX, Cellular, Smart Devices and VoIP Technology Deploy and integrate accounting systems to and from varies entities ERP deployment, implementation and development Design & implement complex interactive Web sites including Intranets SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis and deployment Enterprise Application Development and Deployment Enterprise Data Warehouses and SQL Repositories Enterprise Backup, Recovery and Storage Methodologies Enterprise Compliance and Regulatory Solutions Security Analysis and Deployment including cell phones and mobile devices Design, deploy and manage LAN,WAN for data/voice using copper, fiber and wireless networks Client/Servers & Specialty servers such as Citrix and Virtual, etc. Point to Point Wireless Antenna Systems and WiFi deployment Mobile App deployment Retail knowledge with IT deployment and support, Point of Sales & Bar-Coding systems Business Analysis and Process Modeling Lean technology to streamline mission critical business and system processes Zero Based budgeting and EBIDTA Policies & Procedures (ITIL) Project, Network, Asset, Change and Security and Governance Management IT Consulting Professional Experience Director of Information Technology /Chief Technology Officer January 2007 to January 2015 Company Name － City , State Provide expertise, vision and leadership for developing, implementing and executing strategic and tactical information technology initiatives that align with the mission. Identify opportunities/risk and apply best practice in alignment with company strategic plan, goals and objectives. Accountable to design a scalable robust infrastructure with secured platforms for rapid yet controllable office expansion into multiple states. Deliver Enterprise technology advancements in streamlining processes plus data sharing integrations. Cultivate relationships and negotiate contracts with key vendors/suppliers to support all-inclusive corporate and branch offices. Create outstanding customer service satisfaction Support included several businesses; Law Firm, Car Washes, Real Estate holdings and USA Direct Funding. Key Achievements: Moved from fully outsourced IT support to in-house IT. Align company strategic goals and objectives. Recruit, train, and mentor team members. Developed the architecture to implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and develop best practices. Initiate and facilitate relationships across functional and divisional organizations as well as develop relationships with key vendors/suppliers. Establish support for expanding branch offices through-out Pacific Northwest alone with multiple associated companies Development of multiple applications using data mapping to input and extract data from varies databases Provided 7x24x365 data/telecom reliability Migration of physical servers to virtual and cloud based technologies LOS customization providing better data entry, detailed milestones, alerts, dashboard information, etc. Paperless office introductions and deployment CRM implementation with integration to LOS (Loan Origination Software) ERP implementation using data repository technology MPLS private network implemented for data and VoIP phone system developing a virtual company network with 4 digit calling, Instant messaging, video conferencing and unified communications both internal and bridged to cell phones and smart devices Companywide deployment of NEC VoIP phone system Companywide training center deployment Lean Office deployment and data modeling to locate and improve processes (never-ending improvements) Intranet designed/Implemented provided sharable information company wide Designed/Implemented high performance secured data network including fail-over redundancy Enterprise Disaster Recovery plan along with Business Continuity Plan Implementation High speed printers and imaging technologies Implementation Evaluate both established and emerging technologies to enhance current technologies and architecture Implemented Electronic Data Integration to Accounting, internal and external websites with SQL data repositories Performed compliance and regulatory solutions to align business to compliance standards Deployed security risk monitoring and management systems Deployed user support ticketing system with inventory/asset tracking and remote user management. Manager/Director January 2000 to January 2006 Company Name － City , State Ensure full delivery of all IT initiatives for an international spa manufacture including retail markets. Responsible for IT directives in alignment with company strategic plan. Recruit, train, and mentor technology team members. Develop and implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and development. Initiate and facilitate relationships across functional and divisional organizations as well as developed relationships with key outside vendors/suppliers. Member of Strategic Planning, Budget and ESOP committees. Key Achievements: Infrastructure Development. Systems and infrastructure required complete reconstruction without interruption to daily business. Below reflects only a few of many successful achievements. Implemented Nortel PBX System with VoIP Switching. System provided linking to several different off-site divisions enabling a call to be transferred thru-out the company. Successfully design, development and integration several mission-critical applications providing sharable information and maintaining data integrity. Implemented and mentored an outstanding support team. Implemented MAS200-500 accounting with customized features including ERP. Implemented high level data security and provided international data interaction using ISO guidelines. Implemented Supply Chain Security Management Systems. Designed and implemented several high-end Web sites. Established real-time interactive accounting, manufacturing, and vendor information that increased sales, reduced manpower and provided 7x24 information and product ordering to dealers and customers. E-commerce (B2B, B2C, and EDI). Implemented desktop internet faxing providing efficient time usage to end-users, reduced printer support, paper &copper analog lines Successful implementation of Lean Manufacturing and Lean Office providedefficient time management which resulted in higher produced units, reduced inventory waste, and increased the bottom line. Implemented and managed a Tsumani 5 GHz Point to Point, 100TX base full duplex wireless broadband system between Corp. and off-site Marketing and R&D. The technology provided end-users with robust data entry and retrieval times. Added value provided the IT department with better resource utilization. Designed and implemented an ECM program. The application covered cradle to grave information that included inventory, budget, timelines, developments and sign-off. Implemented VPN network between Corp headquarters and Retail Stores Division. Provided consolidation of information, data backups and application software to be hosted at Corp. thus reducing redundant systems, manpower and providing improved service. Education BS : Information Technology Western Oregon University Information Technology Technology Belford University Technology Limited Energy Journeyman * State of Oregon Portland Community College Skills Accounting, accounting systems, streamline, Application Development, B2B, Backup, broadband, budgeting, Budget, Business Analysis and Process, Citrix, Consulting, negotiate contracts, Contract Negotiation, CRM, Client, customer service, data entry, Data Integration, data modeling, Data Warehouses, databases, delivery, Disaster Recovery, due-diligence, E-commerce, EDI, ERP, faxing, features, functional, imaging, information technology, inventory, ISO, IT support, ITIL, LAN, leadership, Lean Manufacturing, Law, Loan Origination, Marketing, mentor, messaging, Office, Migration, Modeling, NEC, Enterprise, Network, networks, Nortel, PBX, phone system, Policies, printer, printers, processes, improve processes, Coding, Real Estate, real-time, Retail, Sales, Security Analysis, Servers, SQL, strategic, Strategic Planning, Supply Chain, user support, telecom, phones, time management, video conferencing, VPN, vision, VoIP, Web sites, websites, WAN ",INFORMATION-TECHNOLOGY " HEALTHCARE ADMINISTRATOR/OPERATIONAL AND STAFF REORG Executive Summary High-energy Manager, Analyst, and Executive Assistant. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I am naturally compelled to streamline costs, boost company moral and revenue through innovative management techniques, including all forms of social media. Organized and diligent, with excellent written, oral, and interpersonal communication skills. Core Qualifications Operations management Staff development Policy/Program development HR experience Supervision and training Cross-functional team management Coding/Multi-media knowledge Complex problem solving Calm under pressure Sound judgment Organizational Restructure/Change Root cause analysis Professional Experience Healthcare Administrator/Operational and Staff Reorg Oct 2006 to Apr 2007 Company Name － City , State Responsible for all staff, which consisted of 6 office clerks, 4 surgeons, 3 remote transcriptionists, 3 part-time students, 2 medical assistants, 1 in-house biller, and 1 in-house transcriptionist. Negotiated all terms of a new contract to carve out 95% of in-house billing to an off-site medical billing company (i.e. invoicing, payments, payment plans, collections) Liaison between SDHS and 47 vendors (i.e. IT specialists, all credentialed hospitals, medical supply vendors, OSHA Reps, etc.) Created a comprehensive project plan for total relocation of the practice, beginning with construction and ending 2 months after the move. Cut costs substantially by eliminating unreliable staff and bringing in more motivated, efficient workers. I also issued 2 promotions and 3 raises. Encouraged more verbal communication from the staff and to each other, and assisted them in achieving higher standards in order to move up in their positions. This came from implementing employee reviews. Learned of prior issues SDHS had with OSHA and immediately put controls in place to adhere to all compliance laws. I enforced them via strict communication, patience, and perseverance. Created project plans for each staff member to introduce accountability. They learned how to regulate their timelines in Outlook by reporting their progress through the tasks module. Implemented mandatory weekly staff and doctors meetings in order to stay on top of ongoing/new situations. Created all templates for agendas/minutes and maintained ongoing task lists, distributing them based on their criticality. Attended monthly off-site meetings for San Diego County Medical Administrators to stay informed of current additions/amendments to policies for SHARP, SCRIPPS, etc. I also attended seminars on my own time to enhance my ability as an effective communicator and Administrator/Project Manager. Bookkeeper for the entire corporation, plus 2 personal corps. I introduced Quickbooks to replace the outdated, complicated accounting software being used. By doing this, I synced their reporting system with the accounting firm that handled their umbrella corporation. Reported all employee payroll to Paychex. All other checks were cut by me. Operated in MS Office, MS Project, and Quickbooks daily. Project Manager/Project Analyst/Executive Assistant Oct 2004 to Oct 2006 Company Name － City , State Responsible for complex projects for the VP of Risk Solutions and SVP of National Consumer Lending. Remote employee in office with the SVP and 3 other Project Managers. Traveled 35% of the time for meetings in various states. Performed as a Project Manager on 3 large compliance-related controls regarding a new database I developed for Risk Solutions Team. Created reports on data requirements, executed gap analysis, root cause issues, defined project scopes, identified best practices, created swimlanes and timelines in MS Project. Facilitated daily/weekly/monthly conference calls with resource team members, created process flows, and compiled/analyzed information uncovered in those meetings. Reconciled general ledger lines to create monthly variance reports for the SVP. Assisted compliance questions from fulfillment field reps regarding business unit procedures. Monitored the monthly budget and established new procedures, controls, and tools concerning it. Provided research and analytical support in the design, development, and implementation of projects supporting Project Managers and project teams. Researched and maintained timelines, problems and concerns, analyzed project requests, determined requirements and feasibility, recommended improvements, and completed other project-related responsibilities per the VP and SVP as needed and instructed. Used strong communication skills and developed solid relationships with all teams. Operated in MS Office, MS Project, Powerpoint, and Visio daily. Healthcare Administrator/Operations and Office Reorg Jun 2003 to Jan 2004 Company Name － City , State Supervised a staff of 6 medical clerks, 3 doctors, and 1 psychologist. Managed all aspects of payroll, including creating a new system of accountability. Responsible for several large projects that ultimately brought in an additional $30,000/month. Reduced the A/R from $1.4 million to $11,000 by personally reconstructing billing procedures, collections enforcement, and small debt write-offs. Maintained all doctors files, recredentialing, CME hours, and hospital affiliations. Prepared weekly spreadsheets/reports in Excel and Access to insure accurate statistical data regarding all sources of income. Identified ways to lower costs and increase efficiency of all services provided. Streamlined physical paper flow in the office by implementing email addresses for everyone in the office. This eased huge burdens on collectors and increased productivity. Healthcare Administrator/Business Office Reorg Jan 2003 to Mar 2003 Company Name － City , State Supervised a staff of 25 collectors and 25 administrative assistants. Investigated delinquent accounts and provided reasonable solutions for collectors. Created and maintained daily reports for cost efficiency of overall collections and for daily income. Determined the cost of supplies, doctors, employees, etc. and then lowered all costs by 25%. Responsible for all things related to human resources and restructured personnel as needed. Departed once the reorg was stable and successfully completed. Logistics Supervisor Mar 2002 to Dec 2002 Company Name － City , State Contracted to supervise a special account with J.Crew Clothiers, which consisted of a staff of 18. Created/maintained all reports, manifests, bill of ladings, etc. manually via Excel as I learned all aspects of logistics. Designed/supervised the creation of a database in Fox Pro that linked to Excel to produce a master list of all items en route to our warehouse from overseas. It tracked freight from before it entered Long Beach Harbor to leaving on our trucks. The database created bill of ladings, manifests, and several reports within seconds. I also added controls that virtually loaded our containers by PO and weight, enabling workers to load within all legal parameters without error. Participated in a great deal of problem solving and troubleshooting. Departed once my contract was successfully completed. Junior Healthcare Administrator/Statistics Coordinator Mar 2000 to Jan 2002 Company Name － City , State Identified opportunities for lowering costs and increasing efficiency in all services in order to maintain all federal grants. Worked closely with Decision Support, Medical Records, and several other departments to determine cost, frequency, and reimbursement patterns of identified services. Sought resources for obtaining data applicable to Newborn Careline Dept. objectives. Trained, assisted, and coached clerks, techs, nurses, and doctors in organization of data, activities, and database operations. Gathered, reviewed, and verified all statistics via OBStat Database and ACCESS bridge daily. Maintained all backup for databases, as well as installations. Coordinated 93 nurse's schedules using ANSOS and modified/developed other simple scheduling programs to ease complications. Departed due to corporate restructuring, resulting in the loss of over 1000 employees. Statistics Coordinator Jul 1999 to Mar 2000 Company Name － City , State Created and implemented the WARS database for the Pharmacy Administration Accounts Receivable Department. Archived figures for the Accounting Department to review and cooperated with Data Management on a daily basis. Created/produced six daily reports in Excel to substantiate balances for 4 on-site pharmacies and 2 remote infusion centers. Responsible for all payments/invoices and delegated postings to appropriate A/R reps. Created spreadsheets for special projects in Excel and Microsoft Word as needed and was responsible for all off-site storage archives and facilities. Electronically released all available medicines for billing and collection reps daily. Worked in PDX, DESKTOP 7000, Specialized Clinician Services (SCS), ANSOS, PC Anywhere daily. Transferred to the Newborn Careline Department because the position was created for me and I was encouraged to take it. Education Bachelor of Arts , Psychology University of Southern California － City , State Graduated Magna Cum Laude Associate of Arts , Social Sciences Long Beach City College － City , State Graduated With Honours Skills Reorganization Procedural Evaluations Ability to collect/analyze/report data Can easily work as a team or independently Great ability to lower costs/increase efficiency MS Project, MS Office, all Windows OS, all Mac OS, Visio Advanced coding in fbml, css, html Databases I designed still in use: LBMMC- OBStat, WARS and NEC - PreLoad DB ",HEALTHCARE " ENGINEERING TECHNICIAN Professional Summary Seeking a Position of Engineering Technician. SUMMARY of Qualifications. Fifteen years of R&D lab support. Troubleshoot and debug system to component level. Ten years of test lab setup and test equipment configuration. Over ten years of quality analyst/Inspections. PC board rework (fine pitch and through hole soldering) Test plan and test case development. Validation and regression tests execution and documentation. Complex system troubleshooting. Results-driven and focused Engineering Technician who prioritizes safety, cost-effective solutions and exceeding customer expectations. Skills Exceptional time management Operational analysis Root cause analysis Technical plan execution aptitude Highly dependable Detail-oriented Product improvement Strong leader Manufacturing process controls Proficient in SolidWorks Decisive Work History 11/2012 to Current Engineering Technician Company Name – City , State Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Followed verbal instructions and hand sketches to adapt and modify tooling. Improved product quality by customizing tools and eliminating variability. Initiated contact with vendors and built solid working relationships with them. Followed up on manufacturing and field reports and resolved outstanding problems. 01/2009 to 10/2012 Quality Analyst/Document Control Specialist Company Name – City , State Collaborated with engineers at the new product introduction phase to develop and verify design changes. Improved product quality by customizing tools and eliminating variability. Initiated contact with vendors and built solid working relationships with them. Followed up on manufacturing and field reports and resolved outstanding problems. Conducted engineering and detailed experimental tests to collect design data and assist in research work. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. 11/2007 to 01/2009 IT Associate Company Name – City , State Configure and test computer components on windows XP and Vista OS. Install patches and virus protection software. Migration of legacy system to latest technology. Support end users in issue resolution and training. Report bugs into bug database, track bug progress and verify bug fixes. Create, modify and execute test cases to qualify releases on multiple servers and platforms. Set up individual users with common resources i.e. network printers. Work closely with software, hardware engineers and QA team members to identify bugs, report and resolve technical issues. 04/2003 to 11/2007 Test Technician Company Name – City , State Unit test of individual components. Work closely with developers to investigate and resolve technical issues. Setup, Configure and execute system and performance tests. Qualification and Regression tests Verification of bug fixes/resolution. Report problems in the bug tracking system. Compiled data and generated graphs to interpret results and suggest key operational improvements. Followed verbal instructions and hand sketches to adapt and modify tooling. Collaborated with engineers at the new product introduction phase to develop and verify design changes. 02/2000 to 04/2003 Computer/Network Instructor Company Name – City , State Build computer networks (exp. Peer-to-peer, client server) Setup different types of network Protocols and their usage. Configure, setup and troubleshoot computer networks and related problems. Maintain computers and components used in the classrooms. Prepare students for A+ examinations. Work with students on isolating computer problems by process of elimination. Troubleshoot complex system to component level.  01/1990 to 02/2000 Network Systems QA Tester Company Name – City , State Define and write system test plans used in the qualification and testing of HP's NetSever line of Products Configure, setup and install Server operating systems and clients OS. Developed test cases from marketing requirements and functional specification documents. Plan, configure and setup test bed of clients (Windows environment) and servers which facilitate the validation of HP's Server systems. Conduct black box testing using manual and automated methods. Report problems in the bug tracking system and tracked them for resolution. Analyze problems to identify root cause and documented test status and results. Work closely with software and hardware engineers in the resolution of problems. Quality Assurance Technician Company Name – City , State Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Reformatted large datasets for use in technical applications. Compiled data and generated graphs to interpret results and suggest key operational improvements. Completed projects by effectively applying engineering, technical and maintenance procedures. Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. QA Tester Company Name – City , State Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Reformatted large datasets for use in technical applications. Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Completed projects by effectively applying engineering, technical and maintenance procedures. Education 1991 Bachelor of Science : Electronics Engineering Technology San Jose State University - City , State Electronics Engineering Technology A.S : Computer Science Mission College - City , State Computer Science Skills A+, client server, hardware, computer networks, Computer sales, clients, database, desktops, Documentation, functional, HP, HP NetServers, Inventory management and Control, laptops, marketing, materials, Windows, windows XP, Migration, network printers, network, NICs, operating systems, OS, progress, Protocols, Purchasing, QA, RAID, repairs, repairing, servers, specification, Technical Support, Troubleshoot, Troubleshooting, Upgrading, usability testing, validation, Vista ",ENGINEERING " ACCOUNTANT Highlights Microsoft Office : Intermediate in all the Microsoft Office components( Excel, Word, PowerPoint, Outlook and Access); Very familiar with ( Macros, V-look ups, SQL, calculating formulas and manipulating reports as well as smart view) Running query reports and creating reports. SAP PeopleSoft: Navigate within Resource one to retrieve financial reports and run queries Experience 08/2014 to Current Accountant Company Name － City , State An accountant within the Experimental Therapeutics Research department, which prepares grant, restricted and non-restricted financial reports to PI's within the department. Create financial models and analysis for all restricted and non-restricted accounts within our department. Prepares monthly financial reports for PI's. Reconcile the ncRNA Core on a monthly basis. Assists with the completion of effort reporting as well as completes Job Data Update Form ( JDUF) via the EPAF system and expense transfers as needed to clear deficit. Assist with the preparation of operating budget. Assist with financial model for specific grants within our department. Monitors and reviews departmental transactions to ensure compliance with established financial controls in accordance with divisional and institutional policies and to ensure applicable revenue and expenses are captured. Communicates with Grants and Contracts to ensure that requests completed in a timely manner. Reviews Open PO on a monthly basis and close all PO's as necessary. Analyzes and evaluates operations of financial systems, prepares recommendations and documents to update fiscal services and other related policies and procedures with respect to operating systems. Assist with the invoicing via ILABS. Construct a macro-enabled reconciliation template which significantly reduces keying errors while maximize reconciliation efficiency. Implemented a macro-enabled reconciliation template, which increased effectiveness by twenty percent and significantly reduced keying errors. Prepares training materials within the department to increase productivity and standardized processes. Completes special projects as assigned by the department Administrator. 12/2012 to 08/2014 Staff Accountant Company Name － City , State Full cycle accountant for several operating companies within Sysco Foods Company; completed and issued weekly, monthly, and quarterly financial statements to the operating companies for review and submit to the corporate office. Uplaod and run reports in business objects for CFO ofoperating company to review. Verified journal ledger entries of cash and check payments, purchases, expenses and trial balances by examining and authenticating inventory items. Prepared monthly P&L for several operating companies within the Sysco Corporation and research variances, reviewed transactions in the GL for accuracy, and researched transactions that deviate from the purpose of the account. Reconciled aging AR transactions and performed financial analysis, identified and explained deviations from planned or historical data. Assisted in evaluating control systems in the accounting process to ensure operating companies comply with GAAP as well as provided the necessary information to both internal and external auditors on an as needed basis. Reviewed account reconciliation from other accountants in a timely manner. 01/2010 to 02/2012 Accountant /Auditor Company Name － City , State Served as both an accountant and auditor within the department of financial services. The role consisted of utilizing software applications to compile, retrieve, and summarize accounting information for analysis and reporting purposes. Examined accounting source documents for accuracy, completeness, and compliance with departmental and state rules, regulations, and agreements. Provided financial trainings for over 240 faculty and staff employees to enforce the rules and regulations of the procurement card set by set the State of Texas procurement regulation. Maintained controlling records required to ensure accuracy of all data entered into the accounting system. Identified and reported situations not in compliance with PVAMU internal controls, policies, and procedures, recommending improvements to the accounting process to optimize internal control. Performed duties in compliance with GAAP, company and department policies and procedures, internal controls and Sarbanes-Oxley requirements. Reviewed expense report for irregularities and recommended corrective measures to improve internal controls. Prepared adjusting and closing entries, statements, and analyze financial operations. Education May 2011 Masters of Science : Accounting Prairie View A&M University － City , State Accounting Dec 2009 BBA : Accounting Prairie View A&M University － City , State Accounting Professional Affiliations CPA Candidate Participated in various community activities, including the Phi Beta Lambda and National Association of Black Accountants Texas Society of CPA's Beta Gamma Sigma Greater Women's Chamber of Society Completed all the Research Operations Curriculum in 2015 Skills account reconciliation, accounting, accountant, accounting system, AR, budget, business objects, closing, Contracts, financial, financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view ",ACCOUNTANT " CONSULTANT Executive Profile Accomplished high-energy Executive Manager with a strong background in manufacturing engineering and over 25 years of experience with significant accomplishments in turnaround situations, team building, training, strategic planning, P&L oversight and revenue enhancement. Results oriented, consummate professional with excellent interpersonal and communicative skills, outstanding problem solving/troubleshooting abilities, and a proven success record achieving operational excellence. An extremely enthusiastic, self-directed, real change leader possessing the unique ability to manage multiple projects, make sound and timely decisions and ensure project completion to meet all critical deadlines and budget constraints. Hands on leadership experience interfacing and developing supplier partners, sales, marketing and customers. Skill Highlights Strategic Planning Training and Development Revenue Enhancement Infrastructure Development Total Quality Management Risk and Liability Management Project Management Performance/Metrics Management Supplier Management HACCP and GMP Certification Lean Manufacturing Six-Sigma Champion Manufacturing Engineering Quality Systems Design GFSI SQF Practitioner Business Process Reengineering Education Bachelor of Science : Industrial Technology 1992 Southern Illinois University City , State , USA Associate of Science : Fuel Systems Maintenance 1989 Community College of the US Air Force City , State , USA Skills HACCP Certified Lean Manufacturing Certified Six Sigma Certified Champion Better Process Control Certified Core Accomplishments Operations Management   •Utilized Lean/Sigma to reduce setup and changeover times and improve production throughput by 35% at Trifecta Foods •Designed, developed and implemented Key Performance Indicators (KPI's) for the entire plant, reducing Lotus Pet Foods labor cost by 37% •Constructed, developed and maintained an annual operational budget to more than a 15% savings from plan at Lotus Pet Foods Inc. •Improved throughput by 39% over a 4-year period through improved Lean Manufacturing, SPC, training program, plant layout and cell technology implementation, inventory control systems, Quality Systems Program, continuous process improvements and key capital investments, with no increase in staff while at Pacific Fabric Reels Inc. •Acknowledged by the United States Air Force as a Titan II ICBM Propellant Transfer System Master Team Chief - responsible for directing and managing the maintenance team and associated budgets and $200 billion of USAF hardware while safely transferring over 1 million gallons of highly toxic missile propellants. Supplier Management   •Designed, developed and implemented a purchasing and contracting system and procedures, restoring discipline to the purchasing process and eliminating over market value contracts, saving over $500K at Trifecta Foods LLC. •Created product specifications for purchasing reducing errors by 98% for in incoming ingredients and goods at Lotus Pet Foods. •Fashioned a supplier partnership and score card system for all vendors, increasing supplier on time shipments to 99% at Albanese Confectionery Group. •Established a supplier partnership program at Pacific Fabric Reels including creating consignment inventory, lowering costs from each supplier by an average of 5% and created a JIT inventory system, with random cycle counts and increased inventory accuracy to 99% Quality Enhancement .   •Successfully led 3 Food Manufacturing companies through GFSI SQF Level II Certification designing and developing complete Quality Systems, Quality Policies and Directives, Food Defense Programs, GMP's and HACCP programs. •Led the ISO 9001 Registration and Compliance Team, Project Manager of the MRP/ERP Implementation Team and installed a superior Quality Assurance System resulting in ISO Certification at Carleton Technologies. •Created, implemented and maintained a complete Quality System resulting in successful ISO 9001 and 14001 Registration while with Pacific Fabric Reels. Staff Development   •Designed and implemented a world class training programs and Certified Operator Programs at every company for which I have served, resulting in increased efficiencies, reduction in process waste and lower operating costs. •Conceived, developed and maintained Standard Operating Procedures for all operations including Quality Control, Sanitation, Supply Chain, Warehouse/Distribution Center and Production/Manufacturing for each company I have served. • Recognized by the United States Air Force as a Titan II and MX (Peacekeeper) ICBM Master Instructor. Continuous Improvement Management   •Employed engineering and process improvement skills and saved Lotus Pet Foods over $1 Million dollars in equipment upgrades, equipment installations and process improvements. •Performed 2 Kaizen Events in 2 separate Departments, which enabled on time shipments to rise to 99.3% division wide and increased overall Quality Shipments to 98.9%. Developed and implemented a written Master Training Plan for all employees in the division and reduced turnover to less than 1% by improving work place morale at Multiwall Packaging. •Utilizing Lean and Six Sigma practices, re-engineered and automated all processes resulting in a gross margins of over 35%, overhead indirect spending reduction by 21%, decreased production staff by 60%, doubled production output, reduced scrap ratio to less than 0.5% and improved the on time delivery metric to 100% at Pacific Fabric Reels. •Engaged Lean Manufacturing principles and launched Continuous Improvement Teams at SCI which resulted in enhanced sales from $21 million to over $38 million, increasing throughput by 28%, reducing inventory by $3 million and improved gross margins by 12%. •Applied Lean/Sigma and TPS manufacturing techniques and hands on management approach lowered labor cost in first 3 months from 31% to 16% and reduced customer quality complaints by 50%. Implemented a complete ISO Quality System at Multiwall packaging. Risk Management   •Designed, developed and implemented a comprehensive safety program for every company that I have served, greatly mitigating and eliminating recordable industrial injuries and illnesses. Professional Experience Consultant 02/2014 to Current Company Name City , State Perform private consulting services in Operational Management for food and non-food manufacturing companies. Director of Operations/Director of Quality Assurance 08/2013 to 12/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE – MAS200), Inventory Control, Materials Management, Procurement/Purchasing, Supply Chain Management, Traffic/Logistics, Warehouse Order Fulfillment, Human Resources, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Plant Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative SQF Level II and Employee Training. Plant Manager/Director of Quality Assurance 01/2012 to 08/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Director of Operations 11/2010 to 11/2011 Company Name City , State Directed, led and managed all facets of the Operations Team with P&L oversight including Production Scheduling, MRP/ERP (MAS 200) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Consultant 01/2010 to 03/2010 Company Name City , State Hired as a consultant to install a new high speed packaging machine line and robotic packing system and perform an assessment of the company and prepare a report to assist with future growth. Vice President and General Manager/Director of Quality Assurance 01/2004 to 10/2009 Company Name City , State Directed, managed and led all functions and departments of the business with complete P&L ownership. Responsible for Manufacturing, Quality Assurance, Sales and Marketing activities, Project Management, Research and Development, Engineering, Strategic Planning, Policy and Procedure establishment, Mergers and Acquisitions, Forecasting, New Product Introduction (NPI), New Product Development (NPD), and Strategic Planning. Executive Director of Operations 07/2002 to 10/2003 Company Name City , State Directed, led, managed all facets of Manufacturing Operations with P&L oversight including Production Control, Materials Management, Procurement, Traffic/Logistics, Quality Assurance, Shipping/Receiving, IT, Project Management, Human Resources, Engineering, Administration and Training. Operations Manager 04/2000 to 05/2002 Company Name City , State Managed, led and directed all facets of Production, Materials, Administration, Maintenance, Training, Quality Assurance, ISO, Project Management, Shipping/Receiving, Sales, Customer Service, Marketing and Third Party DOT Representative Inspection. Director of Manufacturing/Plant Manager/Manufacturing Engineer 08/1997 to 01/2000 Company Name City , State Directed, managed and led all manufacturing operations including, Production, Warehouse/Distribution, Receiving, Purchasing, Training, Maintenance, Machinists, Project Management, Manufacturing Engineering, Research and Development, Planning/Scheduling and Production Control. Plant Manager/Manufacturing Engineer/Quality Manager 04/1993 to 07/1997 Company Name City , State Directed, managed and led all manufacturing operations with P&L responsibility including Production, Engineering, HR, R&D, Maintenance, Sales, Customer Service, Project Management, Purchasing, Marketing, Logistics and Quality Assurance. Aircraft Mechanic/Technician 01/1990 to 04/1993 Company Name City , State Performed commercial aircraft (MD 80, MD 11) jet engine installations, testing and inspection. Technical Sergeant - E6 06/1978 to 11/1989 Company Name City , State Performed specialized Technical Maintenance for the Titan II and the Peacekeeper - MX Missile Systems. Top Secret Clearance-Inactive. ",CONSULTANT " VICE PRESIDENT Executive Profile Accomplished at building and sustaining outstanding teams. Creates a team vision that supports the organizational vision. Skilled at turning teams into industry leading teams and developing team members into outstanding performers. Develops innovative approaches to providing high quality, cost-effective service that exceed customer expectations. Skilled author and speaker with numerous articles appearing in national business journals and multiple presentations at national conferences. Core Accomplishments Attended CHIME (College of Healthcare Information Management Executives) CIO Boot Camp, October 2008. Attended The EDGE program, The Executive Development and Growth Experience Program, presented by Baylor Health Care System Talent Planning in partnership with Southern Methodist University Cox Executive Education. Graduated May 2010. Information on numerous additional educational programs attended available upon request. Available upon request. Professional Experience March 2003 to July 2014 Company Name City , State Vice President Chair of United Way Mental Health and Counseling Grant Panel 2009, Vice-Chair of Access to Jobs Panel 2010, 2011, 2012 Selected Publications Selected Speaking Engagements Building a Clinical Engineering Department from the Ground Up: Cover story, Biomedical Instrumentation & Technology, November/December 1999 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Candidate Wanted: How to Find the Right Match for Your Department: Cover story, Biomedical Instrumentation and Technology, March/April 2003 Okay, So I'm a Supervisor, Now What?: Biomedical Instrumentation & Technology, January/February 2004 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Taking the Intranet Plunge: Create It.Maintain It.and Use It: IT Horizons, November/December 2003 Winning Hand: Playing the Odds with Clinical Equipment Service: Contracts, Health Facilities Management, November 2004 Preventive Maintenance: A Look at the Big Picture: Biomedical Instrumentation & Technology, March/April 2006 Benchmarking) Glass is Half Full: Biomedical Instrumentation & Technology, July/August 2006 A Closer Link (Open Device Integration Strategy): Advance for Healthcare Information Executives, April 2007 On Sculpture, Baseball, and Benchmarking.: Biomedical Instrumentation & Technology, July/August 2007 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Getting the Most Out of Your Clinical Engineering Department: Nurse Leader Magazine, February 2008 Carefully Measuring Productivity Is Key to Managing Resources: Biomedical Instrumentation & Technology, January/February 2010 Practical Guide for Successful Performance Improvement: Biomedical Instrumentation & Technology, May/June 2010 How to Manage Effectively as You Climb the Ladder: Biomedical Instrumentation & Technology, July/August 2011 Vendors and Customers; Five Keys to an Effective Relationship: Biomedical Instrumentation & Technology, January/February 2012 Find a Work/Life Balance With Your Management Strategy: Biomedical Instrumentation & Technology, August/September 2012 In Service/Support Debate, Throwing Rocks Won't Help: Biomedical Instrumentation & Technology, October/November 2012. May 2008 to July 2008 Corporate Director Coordinated multiple medical equipment service departments into single system department. Led effort to implement medical equipment management database that combined six separate databases. Participated in development and implementation of automated on-line capital acquisition request process. Developed system-wide process for identifying medical equipment in need of replacement. Member of Information Services Leadership Council Member of Information Services Communications Council Co-chair of Baylor Clinical Technology Assessment Council Active participant in development of relationship with Medisend, charitable organization providing medical equipment and supplies to developing countries; developing internship program to assist with development of BMET's from these developing countries. Acted as primary contact for Baylor Health Care System executive leadership for information systems technology issues. Directed the activities of Technology Operations, Field Support and Desktop Engineering, and Biomedical Technology Services. January 1998 to January 2003 Company Name City , State Operations Manager Participated in implementation of Clinical Engineering program that maintained a high level of quality and customer satisfaction while beating budget targets by $1.6 million, and estimated cost of previous outsourced program by approximately $7.5 million during its first three years of existence. Assisted in development and shared responsibility for ongoing maintenance of department intranet site that provided comprehensive information regarding department activities to department staff members and customers, and was widely acknowledged as the best intranet site within Advocate Health Care. Participated in successful Y2K compliance assurance project for approximately 35,000 pieces of equipment. Participated in the development of a Strategic Technology Plan for major imaging equipment in 2000. The Strategic Technology Plan was eventually expanded to cover all clinical equipment with a value of more than $25,000. January 1987 to January 1998 Company Name City , State Team Manager and Regional Manager Education Missouri Institute of Technology City , State Electronic Engineering Technology Bachelor of Science Electronic Engineering Technology Attended Accelerating Best Care Baylor July through Publications Participated as panel expert in Advisory Board presentation on best practices in technology assessment in June 2009 Presented session on ""Communicating with the C-Suite"" at the MD Expo conference in Austin, TX in October 2010 Presented session on ""The Future of Clinical Engineering"" at North Texas Biomedical Association meeting in October 2010 Presented session on ""Getting the Most Out of Your Clinical Engineering Department"" with David Muntz, CIO of Baylor Health Care System, at CHIME CIO Fall Forum in October 2011 and for CHIME webinar in January 2012. Presented session on ""Maximizing the Value of your Healthcare Technology Management Program"" at iHT2 conference in Phoenix, AZ in January, 2013 Presented session on ""Connecting with the C-Suite"" at 2013 AAMI Annual Conference Breakfast Symposium. Presented session on ""A Pragmatic Approach to the Right-to-Repair Issue"" at 2014 AAMI Annual Conference Breakfast Symposium. Skills Balance, Benchmarking, BTS, budget, Contracts, Council, Counseling, customer satisfaction, databases, database, delivery, Facilities Management, help desk, imaging, information systems, Leadership, Managing, Mental Health, Access, 2000, procurement, Speaking, Publications, quality, Sculpture, Strategy, Strategic, Supervisor, telecommunications, phones, VOIP, Y2K Additional Information Professional Recognition 2008 AAMI (Association for the Advancement of Medical Instrumentation) Clinical/Biomedical Engineering Achievement Award. Recognizes individual excellence and achievement in the fields of clinical engineering and biomedical engineering. Professional Affiliations Member of the Board of Directors for AAMI (Association for the Advancement of Medical Instrumentation) Past Chair of the United States Certification Commission Current Chair of the International Certification Commission Member of AAMI Technology Management Council Member of Biomedical Instrumentation & Technology Magazine Editorial Review Board Member of CHIME (College of Healthcare Information Management Executives). Member of HIMSS (Healthcare Information and Management Systems Society) Member of Medical Advisory Board for Medisend International ",ADVOCATE " CAD/GIS DESIGN SPECIALIST Summary A diverse Construction Superintendent/Project Manager with 20+ years of experience in construction project management, construction supervision, building/construction inspection, drafting and surveying. Accomplished in new and remodel of commercial, residential, multi-family, utilities and heavy civil construction. Team player and problem solver with excellent communication and versatility that will be beneficial and profitable to operations. Highlights Permit processing Baseline schedules creation Building codes and regulations Blueprint fluency Safe job site set-up Residential and commercial construction specialist MS Office proficient Superb management skills Project budgeting Results-oriented Experience CAD/GIS Design Specialist Dec 2014 to Current Company Name － City , State Transfer AutoCAD data for water, sewer, and irrigation as-builts into city GIS database using ArcGIS. Prepare and plot detailed maps of project sites for the use of planning and presentations. Implementation of CADD drafting standards. Construction Layout Manager Apr 2014 to Jul 2014 Company Name － City , State Oversaw day to day field operations on layout of concrete, asphalt, and utility construction using GPS. Responsible for scheduling of the entire companies layout needs. Responsible for ordering all layout materials and maintaining equipment. Calculations of field layout utilizing Topcon 3D Office software, AutoCAD, and MicroStation. Achievements as Construction Layout Manager: State of Illinois - Willard Airport, Champaign, IL, - Parking lot rehab - $841,000 State of Illinois - I-74, Champaign, IL - 4 miles of median ditch work - $1,250,000 Danville Public Schools - Danville, IL - Rehab 4 parking lots - $765,000. Traveling Construction Superintendent Construction Jan 2014 to Feb 2014 Company Name － City , State Supervised, directed, scheduled and coordinated work with sub-contractors to complete all tasks needed to complete construction of Liquefied Natural Gas / Diesel Gas fueling stations. Worked with project managers, architects/engineers, owners and sub-contractors on schedules, change orders, RFI's, and pay app requests. Assisted in estimate of new Compressed Natural Gas fueling station in Rosenberg, TX for Trillium CNG. Achievements as Construction Superintendent: Blu LNG - Lamar Ave., Memphis, TN - Natural Gas Fueling Station - $1,750,000 Blu LNG - Brooks Rd., Memphis, TN - Natural Gas Fueling Station - $1,750,000 Trillium CNG - Patton Rd., Rosenberg, TX -Compressed Natural Gas Fueling Station - $890,000 Project Manager Apr 2013 to Nov 2013 Company Name － City , State Planned, managed, coordinated, budgeted, and supervised construction projects from early development to completion. Liaison between the construction team, architects, designers, owners and stakeholders of the project to facilitate communication, decision making and problem solving. Estimated price proposals and change orders for projects using eGordian software. Managed and scheduled projects with Microsoft Project Executed contracts and work orders between general contractor and sub-contractors for new construction and remodeling projects. Worked with architects/engineers, owners and sub-contractors on estimates, schedules, RFP's, RFI's, product specifications and product data submittals, shop drawings, change orders, pay app requests, punch lists, job closeout and as-builts. Achievements as Project Manager: University of Illinois - Roger Adams Laboratory – Bathroom Remodel - $117,000 University of Illinois - Labor and Employment Relations – Office renovation phase I – $94,000 University of Illinois - Labor and Employment Relations – Office renovation phase II – $107,000 University of Illinois - Memorial Stadium – Replace Entrance Doors on the east side – $275,000 University of Illinois - Personnel Services Building – Office remodel - $193,000 University of Illinois -Foreign Language Building – Window and office repair – $129,000 University of Illinois – Crop Science Storage Building –New 66'x160' pole barn - $225,000 Champaign Park District - Virginia Theater – Remodel of Projection Room - $179,000 Building Inspector Oct 2006 to Apr 2013 Company Name － City , State Perform plan reviews, calculate building/electrical/remodeling permit fees, and process permit applications. Schedule and perform inspections. Responsible for enforcement of The International Building Code, the International Residential Code, and the National ElectricalCode in commercial, single-family and multi-family new construction and remodeling projects. Perform the daily inspections and documentation of all new subdivision construction as well as erosion control (SWPPP and MS4) compliance. Achievements as Building Inspector : Burger King - $2,200,000 Cold Stone Creamery - $475,000 Savoy 16 - IMAX theater - $10,000,000 Buffalo Wild Wings - $2,550,000 Wal-Mart Remodel - $3,000,000 Trinitas Ventures - Village at Colbert Park multi-family housing 208 units - $12,000,000 Over 430 new single family homes ranging from $190,000 - $1,100,000 Survey Crew Chief Jan 2003 to Oct 2006 Company Name － City , State Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, boundary, Right-of-Way, & FEMA surveys, construction staking, layout and computations of buildings, roadways, bridges and utilities on time and under budget. Resident Engineer/Construction Observer duties included managing of crew testing and inspecting concrete roadways and sidewalks; inspection of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, quantities and materials used. Draftsman duties included the use of AutoCAD 2000, Eaglepoint, and MicroStation J to complete construction documents including subdivision and roadway plans, Right-of-Way plans, and Plats of Survey. Achievements as Resident Engineer: Saw Grass Subdivision 446 lot residential development - $8,900,000 Ashland Park Subdivision 540 lot residential development - $10,800,000 Chestnut Grove Subdivision - 145 lot upscale residential development - $4,350,000 Engineering Technician Jan 1994 to Jan 2003 Company Name － City , State Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, & boundary surveys, and staking of Right-of-Ways. Resident Engineer/Construction Observer duties included: the testing and observation of concrete roadways and sidewalks: testing and observation of asphalt roadways; observation of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, materials used, quantities and engineers pay estimates. Draftsman duties included the use of AutoCAD 98, and MicroStation J to complete construction documents for roadway & intersection plans. Achievements as Resident Engineer: University of Illinois - Marching Band Practice Area and Parking Lot E-14 - $675,000 City of Champaign, IL - Windsor Rd 2 lane reconstruction - $839,000 City of Champaign, IL - Bradley Ave/Parkland Entrance reconstruction - $1,300,000 Village of Westville - MFT Oil & Chip - $279,000 Central Soya, Gibson City, IL - Hazardous Tank Containment - $585,000 IDOT Westville RT 1 – Water main Construction - $2,200,000 Education Bachelor's Degree , Construction Management 2017 Everglades University － City , State current enrollment Certificate , Surveying 2006 Southern Illinois University － City , State Certificate of Completion (21 credit hours) in Land Surveying Associate of Arts , Construction Technology 1992 Parkland College － City , State Skills Blueprint reading (20+ years), Documentation (20+ years), Problem Solving (20+ years), Effective Communication (20+ years), Inspection Scheduling and Coordination (10+ years), Pay Estimates and Pay Apps (10+ years), Knowledge of applicable building codes and interpretation (8 years), Estimating (20+ years), Contract Negotiations (2 years), Survey Layout Calculations (20+ years), AutoCAD (20+ years), Microstation (20+ years), Microsoft Word (20+ years), Microsoft Excel (20+ years), Microsoft Outlook (20+ years), Microsoft PowerPoint (5 years), Microsoft Project (3 years), Adobe Acrobat (10+ years), Supervisory Experience (10+ years), Project Management (10+ years), ArcGIS (6 years) ",CONSTRUCTION " ADMINISTRATIVE ASSISTANT Professional Summary Stylist informed by background in art history and design. Dedicated to clear and fruitful communication through delivery of unmatched customer experiences. My interdisciplinary studies in art have taught me to approach my work with a contextualized perspective and ingenuity. Skills Graphic design, composition & illustration Writing & Proficient Typist Microsoft Office Suite and social media platforms (Instagram, Twitter, Facebook) Painting, drawing, sculpture & weaving Yoga & meditation, Certified Yoga Teacher Work History Administrative Assistant , 04/2020 to 02/2021 Company Name – City , State Remotely managed customer service, client scheduling, inventory and monthly profit of product sales. Personal Assistant to Lead Stylist , 10/2018 to 03/2020 Company Name – City , State Personal Assistant to a 2 million dollar book, which we grew to 3 million within a year. Personally managed the stylists business; coordinating client appointments, carrying out pre-appointment pulls, executing special orders, managing internal/external communications, and overseeing issue resolution. Curated stylist's personal online boutique, Salesfloor, as well as the presentation of product within the stylists personal appointment room. Designed etagere, jewelry display and the stylist's personally requested stock (on Memo pieces). Processed all sales, allowing the stylist to give undivided attention to clients. Independently led styling appointments as needed. Coordinated tailoring and personal styling during the alterations process. Styled full bridal parties, including celebrity clients and a Vogue feature. Styled “Saks Limitless Clients” for travels to New York and Milan Fashion week, where they attended runway events. As well as styling for galas and benefits such as the Oscar de la Renta Lake Tahoe Benefit. Assisted and facilitated private country club MTM Armani Event. Consistently monitored Stylist's Sales Performance, followed up with strategies to improve performance and successfully maintain a trajectory to meet sales goals. Organized and styled quarterly fashion events to present latest product arrivals and seasonal trends to Saks management, executives, and stylists. Front Desk Receptionist, Stylist Assistant Company Name – City , State Client and administrative responsibilities. Balancing cash drawer & end of day batch processing. Personal Assistant to salon owner. Key Holder, Sales Representative Company Name – City , State Sales Representative Company Name – City , State Education Bachelor of Arts : Fine Arts , 2017 School of The Museum of Fine Arts - Boston High School Diploma : 2010 Brookline High School Accomplishments School of the Museum of Fine Arts, The Graphic Arts Annual Show (2017) Best Illustration, Honorable Mention: “Check Check”, Jumpsuit and Newsprint Page Print. Certifications Kripalu Center for Yoga and Health, Stockbridge, MA (2016) 200 Hour Yoga Teacher Certification ",APPAREL " WORKING RF SYSTEMS ENGINEER Qualifications Microsoft office/Office for Mac, pages, numbers, keynote · RF/Microwave software: Ansoft Designer, AWR Microwave Office. · RF test instruments: Spectrum analyzer, Vector Network/Signal Analyzer, Logic Analyzer, etc. · Programming language: C/C++, Python, Java, Matlab, and LabView · Circuit design software: SPICE, NI Multisim · PCB design software: Eagle, PCB Artiest Experience Working RF Systems Engineer May 2014 to Current Company Name Qualification · Multidisciplinary background: RF hardware designs, manufacturing operations and data analyst. Summary · Experienced in developing hardware's DFM procedures, checklists and requirements to subcontractors · Perform EVT, DVT, PVT verifications and utilize FA process to drive root cause from system to unit level · Team leader on multiple end-to-end technical project design, development, testing and validation · Manage Test/Production readiness reviews and drives quality requirement for post-ramp qualification · Ability to manage multiple projects simultaneously, self-starter with innovation and sharp attention to details Experiences - New RF systems introduction on satellite communication architecture designs and proposals - Define RF hardware unit DFM procedures and requirements for Antenna, receivers, filters, and amplifiers - Lead suppliers by providing technical design specifications and testing requirements to meet SSL standards - Utilize FA process to monitor overall project field performance. Audits and DFM reviews on-site with suppliers - Investigated the algorithm to optimize the overall RF system performance for design, manufacturing and testing - Perform EVT, DVT and PVT validations and quality measurements for satellite assembly at system and unit levels - Drive and track closure on any RF components and modules NCs and issues impact to production readiness - Work with cross-functional teams to execute completion of satellite system design to fulfill contract requirement - Generate cascade RF performance prediction analyses (i.e. NF, Gain, IP3, 1dB-Comp, spurious, etc) - Exercises independent judgment in developing methods, techniques, and evaluation criterion for obtaining results - Monitor and measure manufacturing processes to reduce losses, decrease time span and improve quality. System Data Analyst August 2011 to December 2013 Company Name Prioritize and extract big data from Purdue University's SQL database and maintain its accuracy and completeness - Develop and implement data collection systems strategies that optimize statistical efficiency and data quality - Data manipulation language SQL commands and utilize statistical tools including Excel, SAS, and SPSS. Create complex charts and temporarily databases, perform data mining, and develop pivot tables for publication - Design and customize reports based upon data structure and determine additional data collection requirements - Provide documentation based on audit and report criteria to investigators and research staff - Serve as a resource for non-routine inquiries such as requests for statistics or surveys. Electrical/Validation Engineer May 2011 to August 2011 Company Name Develop and maintain data requirement for PCBA EVT, DVT, and PVT assembly for touch-pads - Design and implement automated test for sensitivity, packrat, hovering, profiles, ripple, GSM, EMI, and ESD - Monitor manufacturer IC packaging test yields and field return failure data to identify root cause - Develop in-depth reliability testing procedures: storage, thermal stock, drop and tap tests - Perform debug and troubleshooting of product in house and at contract manufacturer site for support - Contribute in manufacturing diagnostic reviews to improve overall debug process more efficiently and effectively - Support internal and external customer related to lab data collection and verification of an application issue. Education M.S : Electrical and Computer Engineering , Dec. 2013 PURDUE UNIVERSITY GPA: GPA: 3.9/4.0 Electrical and Computer Engineering GPA: 3.9/4.0 B.S : Electrical and Computer Engineering , Dec. 2011 GPA: GPA: 3.2/4.0 Electrical and Computer Engineering GPA: 3.2/4.0 Thesis The Design and Evaluation of a 5.8 GHz Laptop-Based Radar System Publication · Innovative laptop radar design to operate in both FMCW and CW mode · Doppler shift (DTI), ranging (RTI), and SAR measurement capability · Operate in ISM frequency band with +13dBm transmitting power · Data acquisition and signal processing using Matlab Skills big data, C, C++, charts, Circuit design, hardware, Data acquisition, data analyst, data collection, data mining, databases, database, dBm, DTI, design software, documentation, functional, GSM, innovation, Java, LabView, Team leader, Logic Analyzer, Mac, manufacturing processes, Matlab, Excel, Microsoft office, Office, Microwave, Radar, NCs, Network, dB, packaging, pivot tables, Programming, project design, proposals, Publication, Python, quality, requirement, research, SAS, self-starter, Spectrum analyzer, SPSS, SQL, SSL, statistics, surveys, system design, troubleshooting, validation ",INFORMATION-TECHNOLOGY " ENROLLED AGENT / TAX ACCOUNTANT / OFFICE MANAGER Executive Profile Dedicated professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives. Skill Highlights Enrolled Agent (EA) Proficient in Microsoft Office Valued team player Account reconciliation expert QuickBooks UltraTax Effective time management Strong organizational skills Advanced computer proficiency (PC and Mac) VA Notary Public Microsoft Office Professional Core Accomplishments Employee Management Liaised with HR department to establish employee benefits, training, payroll and termination procedures. Accounting Reviews Conducted detailed technical and analytical review of federal/state corporate, partnership, LLC's, Non-Profit, Gift, and Fidicuary tax returns, and quarterly estimates prepared by associates. Professional Experience Enrolled Agent / Tax Accountant / Office Manager May 2006 to May 2015 Company Name － City , State Playing a main role in preparing tax resolution settlement actions for the firm Reviewing office files to make sure that all the documentation provided are accurate Analyzing the information to proceed with the tax resolution Making negotiations before preparing final settlement documentation and amount Prepares Corporate, Individual, Partnership, Gift, Non-Profit, LLC's, and Fiduciary Tax Returns Managed accounts payable, accounts receivable, and payroll departments Compliance Officer/Processing Manager/HR Manager January 2005 to May 2006 Company Name － City , State Compliance files to close out, Closing dept., Process loans and supervise other processors, A/P, A/R, Payroll, and Accounting Team Coach July 2003 to December 2004 Company Name － City , State Gymnastics instructor Vice President of Sales / Office Manager / Legal Department May 2003 to December 2004 Company Name － City , State Sales Leads, Signing of Contracts, Meeting with all clients Sending out sub-contractors on daily Jobs, payroll, A/P, A/R, manage City contracts, and Small Claims trials Legal Secretary / Administrative Assistant November 2002 to May 2003 Company Name － City , State Screen calls for potential cases, trained data entry personnel, managed Personal Injury case files from initial intake to demand, prepared demand packages, answered Interrogatories, conducted legal research, accounts receivable, account payable, and payroll Receptionist / Administrative Assistant July 2002 to November 2002 Company Name － City , State Answered mutable phone lines, typed up subcontracts, proposals Purchase orders, submittals, transmittals, helped on bids for projects Mail receivables, mail payables, filing, order quotes Real Estate Legal Assistant November 2001 to July 2002 Company Name － City , State Post closings, legal assistant Disbursements, opening & closing files, typing HUD-1's (settlement s tatements) ordering searches, surveys & title binders, getting payoffs Coordinating with brokers, investors, & loan officers Administrative Assistant August 2001 to November 2001 Company Name － City , State Working under Divaris Real Estate, Responsible for secretarial advance work, receptionist, and interfaced Extensively with various, prestigious companies such as Advantage Mortgage, Progressive Nursing, Nortel Networks, Mericom, and J.  Hoskins Law Office. Accountant August 2000 to August 2001 Company Name － City , State A/P and  A/R and Payroll Clerk: Solely responsible for all bookkeeping, Accounting and executive administrative support for a specialty ship Service contracting firm employing 450 multi-functional tradesmen and Support personnel Interfaced extensively with various prestigious Contractors such as Coastal Coatings, Bay Metals & Fabrications, States Roofing, NORSHIPCO, and Colonna's Shipyard. Collections Representative April 2000 to August 2000 Company Name － City , State Called cardholders and collected credit Card debts Top Performer Sales Merchandiser April 2000 to August 2000 Company Name － City , State Merchandising and customer service representative at a high-end women's fashions retailer in the renowned MacArthur Center Mall Top sales merchandiser Store Manager January 1997 to November 1999 Company Name － City , State Supervising sales associates, opening and closing of management and bank deposits, selection and fall fashion lines, supervision of inventory control and checkout. Gained Hands-on statistical / financial report experience in generation, bank reconciliation's, and other store office administration functions. Responsibilities included hiring, training, scheduling, and store, cash ordering of summer merchandising, housekeeping, functions, and customer service. Assistant Store Manager April 1996 to April 2000 Company Name － City , State In charge of opening and closing store, bank deposits, vendor liaison, replenishment stock ordering, expense monitoring/ control, implementation of new store sets, and modification of known loss reports, training of all cashiers and associates, payroll, cash drawer reconciliation, etc. Highlights: Started as a cashier and promoted to service assistant in two months and assistant manager in one year for outstanding performance. Won various sales and donations awards during tenure. Education High School Diploma : Business and Marketing , 1997 Ocean Lakes High School － City , State Attended Professional Marketing and Management Seminars Accounting and Business , 2004 University of Phoenix － City , State Skills Accountant Management, Client Relations, Computer Proficiency, Organizational Skills Additional Information Honor 2nd Place Winner of the DECCA State Marketing Conference Award (1997) Active Volunteer in the local community ",APPAREL " VP, PRINCIPAL Summary I am highly skilled,growth mindset IT professional having more than 20 years experience mostly in financial industry related with providing advanced data solutions using innovative database technology. Very innovative,creative, great problem solver and have achieved the highest ratings consistently for more than 10 years. Continuously learning,adapting and evolving by overcoming challenges faced during professional career. I am fortunate to be a part of team who has delivered cutting edge products over the years to help our firm and clients. My career philosophy is 4LT(Listen,Learn,Love,Lead and earn Trust). Skills Deep expertise in designing,developing, implementing and running mission critical systems involving OLTP,OLAP and HTAP workloads Extensive experience in building and deploying large scale applications in cloud environment(AWS) Deep expertise in advanced data modeling, data management and data governance Passionate IT leader to build and lead a very strong team to build,deliver and support world-class product(IBOR) using innovative technology Hands-on development/business manager and principal solution architect Deep expertise in front office, middle office and back office related business workflows in the financial industry. Deep expertise in financial instruments modeling including complex derivative products Portfolio and investment management Deep expertise in Oracle Exadata, Amazon Redshift, SQL,Python,Java,Apache Ignite, AWS and related technologies. Basic Experience in Data Science related technologies e.g. Pandas, Matplotlib etc. Agile development methodologies e.g. JIRA Quick leaner and ability to solve complex business problems An active member in multiple working groups to establish data strategy, data governance, data quality and enterprise data architecture (e.g. Business Architecture ,Data Architecture, Data Quality working groups) Financial instruments valuation and exposure experience IT Thought leader and key note speaker at in-memory compute summit in 2017 and 2018 Experience 01/2003 to Current VP, Principal Company Name － City , State Architected and developed an innovative product called ""IBOR 1.0"" to provide real-time market values,exposures and related analytics using operational data store(ODS). This product has capability to show look-through exposure to complex instruments(e.g. pools,funds,ETF) and exotic derivative products(e.g. total return swap,index future). A game changing product being used very broadly at Wellington by our investors and clients since 2007. Designed and developed a data quality reconciliation process to detect,respond and prevent data quality issues in a production environment for a mission critical product. Delivered many quality products to production well in time and under budget with very limited number of resources and proactively took ownership to resolve complex problems faced by the team. As a result, I have achieved highest ratings ever possible by my manager for more than 10 years in a row. Built a very strong and resilient team(from 4 team members to over 50) to support huge demand for the products developed by my team. I was responsible to develop,deliver and support multiple mission critical applications in production and I positioned my team well to innovate new quality products as well as support existing products in production. Led a team to design and develop a product to provide investment performance returns across all financial instruments using innovative in-memory design. This product also provided a unique capability to provide look-through performance for the complex financial instruments at Wellington. The new product improved system performance by huge margin over legacy product and running successfully in production since 2013. Led a team to successfully build and deliver a transaction processing system(known as unified transaction system) to represent transactions in a unified format to provide rolled up positions,exposure and performance data to meet emerging business requirements. Due to continued success and huge demand of products built by my team, my team was asked to build a next generation IBOR platform. IBOR is a single source of truth for all investment holdings information, providing consistent, timely, and accurate position and exposure information that helps the front office make investment decisions. The IBOR provides both current and historical operational investment data and is used by many financial firms both in middle office and front office. IBOR is a perfect use case which combines both operational and analytical workloads (aka hybrid transaction/analytical processing (HTAP)). IBOR 2.0 is in production since Sep,2019 in AWS cloud environment using GridGain Ignite in-memory computing platform. My team is now working on to build IBOR+ using proprietary technology and database using HTAP architecture. As a principal architect on IBOR+, I designed data model, instrument and transaction meta-models and other key foundational components to build a highly available,reliable and optimized IBOR architecture. IBOR+ is a transaction based system to provide real-time positions,exposures and investment performance data using one unified platform. IBOR+ provides both current and historical(as-of,as-at) data in lighting speed due to very innovative and cutting edge technology. IBOR+ is a foundational data platform to enable tier1 applications to migrate from monolithic architecture to service based architecture. Designed,developed,implemented and supporting operational historical data store (ODS) application(>60TB) using Oracle Exadata. The ODS maintains historical positions,exposure and performance data. My team also migrated data and built a data pipeline from Oracle to Amazon Redshift to provide faster performance for OLAP and time series analysis. Designed, developed,implemented fixed income portfolio management tool(FIPMT 4.0) to enable investors to make best investment decisions to return positive alpha for our clients. As a lead database developer, I contributed to solve database slowness problems by tuning complex database queries and improve data modeling to improve overall system performance of the system. Designed and developed meta-data using yaml to represent complex business rules and application logic. Developed an automated process to update meta-data in yaml format using Python to improve efficiency and time to market. Integrate metadata with Collibra to show data lineage, data dependency and other related information across multiple applications 12/2001 to 01/2003 Senior Software Engineer Company Name － City , State As a senior developer, successfully developed and deployed a Commodity Trading System in production. Proactively took ownership and help team resolve a deadlock situation due to a very creative and innovative solution. My primary role was to develop a system using Oracle for the business team to process and manage commodity related orders and transactions. 03/2001 to 12/2001 Database Developer Company Name － City , State As a core developer, I contributed to successfully build and deploy a system to maintain various agriculture products using Oracle. 01/1998 to 03/2001 Oracle Developer Company Name － City , State As a junior developer, contributed significantly to develop many products at Fuji Foundation Islamabad, Pakistan. My primary role was to gather business requirements and then work with senior members in the development team to build products using Oracle. I actively contributed in successfully delivery of following products. Hospital Management System Shares Management System Asset Management System Payroll and Personnel Information System Accounting Management System Vehicle Management System Inventory Management System (IMS) Education and Training 09/1998 Master of Science : Computer Science And Programming QAU － City 01/2008 CFA Level 1 CFA Institute － City Some College (No Degree) : Python For Finance Udemy Courses Certifications Certified AWS Certified Cloud Practitioner - 2020 RLF(Leadership for Life) graduate, Babson College 2018 Oracle Certified Professional 2001 Additional Information I was a key note speaker at in-memory computing platform in 2017 and 2018 to share my experience about IBOR at Wellington. Slides and my talk is available at following links. Https://www.imcsummit.org/2018/us/session/optimized-memory-ibor-architecture-cloud-environment-using-apache-ignite Https://www.imcsummit.org/2017/us/sessions/implementation-investment-book-record-ibor-using-apache-ignitegridgain ",AGRICULTURE " ACCOUNTANT Professional Summary Results-oriented and organized bilingual accounting and finance professional with 10 + years extensive and diverse accounting, auditing, and finance experience. Experience in all aspects of financial reporting, accruals, and managerial cost accounting, reporting systems, operational analysis, and human resources functions through the acceptance of expanded responsibilities after exceptional performance. Knowledge of Accounting theory, principles, practices, and regulations, including: FASB/GAAP and SOX compliance. CPA Candidate * Analytical * Problem - Solving and Decision-Making * Performance and Productivity improvement Team-building * Leadership * Payroll Accounting * Tax Accounting * Financial Analysis * Strategic planning * Project and Inventory Management * Staff Management Skills Work History 01/2014 to Current Company Name – City , State A full service accounting firm, services include assistance in all tax and business affairs. Compile and analyze financial information to prepare financial statements for the formulation of corporate tax returns for private and corporate clients. Maintaining general ledgers, including posting , adjusting, and closing journal entries Analyze financial transactions to ensure they are recorded to the appropriate general ledger accounts and make any necessary corrections to journal entries as needed to properly reflect the financial position of the company. continued) V. Mercado, p. 2. Accountant , 01/1999 to Current Company Name – City , State One the largest stone and structural steel fabricator in the south suburbs. Services include design and fabricate architectural stone for an array of clients which includes residential, commercial buildings, and financial institutions. As an Accountant, I oversee all financial accounting functions for a $15 million construction company. Report directly to the owner, providing financial data and analytical reports to maximize profits and cost savings alternatives. Responsibilities include, Assist with the preparation and coordination of the month/year-end closing by, ensuring financial statements are accurate and in compliance with Generally Accepted Accounting (GAAP) requirements. Assist the owner with the production of the monthly financials, management reports, and executive reporting packages. Responsible for fixed assets management which includes entering new assets, booking depreciation, and asset disposals. Inventory analysis and audit for finished goods and raw materials. Perform financial analysis, track variances, and profit initiatives to generate profitability reports, full-year forecast report, and participate in the annual budgeting process. Perform cost, plan, and track weekly and monthly reports for management. Manage full cycle of AP disbursements ,including bank account reconciliations, journal entries, monthly accruals, and general ledger Formulate weekly payroll, year-end W-2s, and ensure compliance with Federal, State, and local taxes. Prepare tax returns: Sales and Use tax, quarterly, and year-end corporate payroll tax returns compliance with IRS requirements. Oversee the employee benefits including health, dental, vision insurance, 401k, and commercial insurance. Play a key role in annual audits through preparation of audit schedules and documentation for external insurance auditor. Participated in various projects to improve process efficiency, overall timeliness and accuracy of financial information. Participated in the evaluation and development of cost saving and revenue generating opportunities. Recognized potential problems and implemented innovative solutions. Trading Assistant , 01/1996 to 01/1999 Company Name – City , State a joint venture created in 2003 by the former Nissho Iwai American Corporation. Metal One America is a supply chain management focused on steel and steel-related products. Services include global material sourcing, logistics coordination, trade finance, and program management. Prepared reports, analyzed, and audited internal billing, while coordinating deliveries with accuracy and great attention to detail. Maintained high level of customer satisfaction through business communications with international subsidiaries in Mexico and Japan in the preparation of documentation of import and export shipments. Executed accounts receivable reporting enhancements and reconciliation procedures. Improved customer service satisfaction annually through streamlined inventory system operations by performing thorough inventory tracking. Designed and implemented cost controls to improve profitability. Negotiated contracts, including delivery point, terms, price, and export and import duty. Education Master of Business Administration : Accounting , 1 2013 LEWIS UNIVERSITY - City , State GPA: Cum laude Accounting Cum laude Bachelor of Arts : ROBERT MORRIS UNIVERSITY - City , State GPA: Accounting (magna Cum laude Accounting (magna Cum laude H&R Block - Tax courses Wiley CPA Excel review : Affiliations ACFE - Association of Certified Forensic Examiners Skills Accounting, Accountant, accounts receivable, accruals, Ad, AP, attention to detail, benefits, billing, budgeting, business communications, closing, contracts, CPA, clients, customer satisfaction, customer service, delivery, documentation, Essbase, finance, financials, financial, financial accounting, financial analysis, financial statements, fixed assets, general ledger, Hyperion, insurance, Inventory, logistics, materials, Access, Excel, PowerPoint, Microsoft Word, Enterprise, Oracle, payroll, profit, program management, QuickBooks, reporting, Sales, SAP, Fluent in Spanish, supply chain management, Tax, taxes, Turbo Tax, View, vision, year-end ",ACCOUNTANT " SOURCING & MERCHANDISING ANALYST Summary Sourcing and Merchandising Analyst committed to staying current on market trends and consumer interests. Collaborates with manufacturers to create the best product plans and boost sales revenue. Highlights Retail Buying Purchasing Inventory Control Product Development Sourcing Negotiating Detail Oriented Analyitical Experience 02/2014 to Current SOURCING & MERCHANDISING ANALYST Company Name － City , State Shop the market find new products that fill current voids in the product mix Analyze sales to determine categories to expand or reduce Set pricing based on margin goals while being mindful of market prices for similar products Develop new products with vendors as well internal engineering departments based on specifications acquired during research Source new products from overseas vendors while assuring that our specifications and quality requirements are met Create marketing plans to present my vision for the products to be shown on the website Collaborate with several internal departments to assure that we are optimizing our web presence to increase sales Report on Key Performance Indicators (KPIs) to upper management. 05/2008 to 01/2014 CONTRACTS REPRESENTATIVE II Company Name － City , State Managed the contract lifecycle from the Request for Purchase (RFP) through closeout Negotiated Terms and Conditions(T's & C's) and pricing for contracts Reviewed and negotiated terms of Non-Disclosure and Teaming Agreements Audited internal systems for contract compliance Entered and maintained information in various contracts related systems Developed compliant proposals with the Project Managers. 08/2005 to 02/2008 ASSOCIATE BUYER - YOUNG ATTITUDE DRESS SHOES Company Name － City , State Shopped vendors to select or develop trend appropriate styles, including inline styles, special make ups, and closeouts, for over 250 stores Negotiated prices to hit IMU and GM goals Created and maintained Assortment Plans for organization and clear view of seasonal assortment Collaborated with Planning Department to develop seasonal plans and maintain OTB Worked closely with Allocation Department to ensure the correct product placement and inventory levels in stores Monitored warehouse inventory. 06/2003 to 08/2005 ASSISTANT BUYER - SHOES, ACCESSORIES, & JEWELRY Company Name － City , State Selected on trend product for placement in various multimedia Sourced and developed product from overseas vendors Negotiated pricing and minimums with vendors Created and maintained budgets and assortment plans based on plans and open to buy Worked closely with control buyers to maintain inventory levels and take markdowns Handled quality issues and RTV's. 01/2002 to 06/2003 CONTROL BUYER Company Name － City , State Prevented backorders with use of sales forecasts and inventory analysis Established minimum levels to place reorders Communicated with vendors to place reorders and track deliveries Maintained and used assortment plans Placed initial buys and planned items to be carried in future catalogs. 04/2000 to 01/2002 ASSOCIATE BUYER - BETTER DRESSES Company Name － City , State Shopped the market frequently to select fashion items for our target customer Analyzed OTB and class plans, tracked sales and markdowns to meet GM plan Collaborated with the planning department to develop and implement strategic six month plans Ensured timely delivery of goods for allocation to stores Created and entered purchase orders and communicated the information to vendors. 05/1997 to 11/1999 INTERNATIONAL OPERATIONS COORDINATOR Company Name － City , State Provided customer service from initial request to product delivery for over 30 international customers Communicated shipping instructions, developed invoices, interfaced with various warehouses Worked with the Engineering Department to develop customer specifications Acted as liaison between several internal departments and the customers Participated in international trade show. 05/1997 to 05/1998 PURCHASING COORDINATOR Company Name － City , State Controlled inventory levels, forecasted and planned production, expedited and tracked deliveries. Sourced parts from overseas factories and made sure specifications were met. Coordinated production, assembly and deliveries between several different overseas factories. 02/1997 to 05/1997 ASSISTANT BUYER - INTIMATE APPAREL Company Name － City , State 07/1996 to 02/1997 MERCHANDISING MANAGER TRAINEE Company Name － City , State 06/1994 to 06/1996 SALES ASSOCIATE/WRAP DESK COORDINATOR Company Name － City , State Education May 2011 Masters : Business Administration SALVE REGINA UNIVERSITY － City , State May 1996 BS : Textiles, Fashion Merchandising, and Design Business Administration UNIVERSITY OF RHODE ISLAND － City , State Minor in Business Administration MBA Skills MS Office, MRP/ERP Systems, PO Systems, Data Warehouses ",APPAREL " CUSTOMER SERVICE REPRESENTATIVE Summary To obtain a position that will enable me to use my organizational skills and ability to work with people, in a stable environment that will lead to a lasting   relationship. Experience January 2014 to Current Company Name － City , State Phoenix Aviation has provided me with an extensive knowledge of aviation amongst multiple product lines; while remaining task oriented and working as a team member. I currently work with the Agriculture, Commercial Aircraft, Commercial Airport, and Airline product lines. Having knowledge of multiple product lines is an asset, because I am able to assist multiple underwriters and underwriter assistants throughout the company. Issue new business and renewal binders, endorsements, and any mid-term changes that may occur, while maintaining monthly reports for the commercial and airline policies. Assist brokers on a daily basis with a concerns or questions concerning policies, certificates, loss runs, invoices, and endorsements for Agriculture, Commercial, and Airline products. Familiar intranet and internet based systems that incorporate a paperless process. I have received numerous awards for going above and beyond for my manager and multiple underwriters. Customer Service Representative February 2013 to January 2014 Company Name － City , State AIG Aerospace has provided me with the knowledge of aviation and ability to assist brokers; while also working as a part of a team and providing the best customer service. Having knowledge of aviation is useful in assessing aviation risk, which includes aircraft specifications, reviewing pilot experience, and etc.; to produce computer-generated quotes and binders. Issue endorsements, binders, and policies for light general aviation aircrafts and also maintain renewals on a continuing basis through the updating underwriter information for renewal proposals. Manage and respond to brokers on a daily basis with any concerns and questions regarding accounting, underwriting, renewals, policy terms and conditions, non-ownership program, and providing training to brokers regarding an external quote system. Familiar with intranet and internet based systems that incorporate a paperless process. Research and corrected any premium discrepancies by offsetting balances in the accounting system. Device Support Center Manager January 2008 to Current Company Name － City , State Flextronics has provided me with the managerial skills needed to supervise, communicate, and manage the overall performance of staff in the store. Analyze the daily reports of data received, giving recommendations, and developing strategy plans on how to improve quality and quantity for the company. Taking inventory of all supplies, mobile devices, and accessories in the store and documenting daily transactions. Mobile devices have become a very important aspect of our culture and therefore it is a necessity that customer's problems be resolved as soon as possible. My experiences have given me the ability and the expertise to train other employees, while staying abreast on AT&T mobile devices and the latest technology. At Flextronics, we have mandatory quotas that must be met monthly to achieve or support center goals, visions and objectives. I have the aptitude to achieve goals independently or in a group setting; while being able to motivate myself and others. I am excellent at multi-tasking and maintaining flexibility. My daily duties consist of assisting customers in person and on the phone. My verbal communication skills allow me to effectively communicate Flextronics position, while listening and asking questions to meet the customer's needs. I am empathy when listening to others; while educating customers about their devices and resolving issues. My written communication skills are another essential part of my daily duties at Flextronics. For every customer that comes to the store their account must be annotated. The annotations must include the customer's name, issue, troubleshooting steps that were performed, results of those steps, and the resolution of the issue. My organizational skills are invaluable within the device support center. Due to there being an abundance of customers and their wireless devices. It is imperative to be organized especially dealing with customers proprietary information. These skills help me to be more efficient in supervising and managing other employees; while remaining attentive to the customer. I have been awarded employee of the month for five months. Along with numerous emails and phone calls with positive feedback from customers. I was also sent to Shreveport, LA because of my expertise to assist employees and customers. Education Baccalaureate of Science : Business Administration/Marketing , 2008 Business Administration/Marketing University of Louisiana at Lafayette Skills accounting, accounting system, customer service, inventory, listening, managerial, managing, multi-tasking, organizational skills, policies, proposals, quality, Research, strategy, supervising, phone, troubleshooting, underwriter, underwriting, verbal communication skills, written communication skills ",AVIATION " ADMINISTRATIVE OFFICE ASSISTANT Experience 01/2015 to Current Administrative Office Assistant Company Name － City , State Provide customer service, Schedule appointments, and additional duties as needed. 01/2015 to 01/2016 Cheer Coach Company Name － City , State Foster a culture of sportsmanship, teamwork, and responsibility. 07/2009 to Current Adjunct Faculty Company Name － City , State Lecture and communicate effectively with students from diverse backgrounds. Initiate thought-provoking discussions to help students build their critical thinking skills and translate their academic interests into the real world. Maintain an undergraduate teaching load of 3-5 courses each semester to include Medical Terminology, Women's Health, Stress Management, Human Sexuality, Nutrition Concepts, Personal Fitness/Wellness, Student Development. 01/2008 to Current Substitute Teacher Company Name － City , State Adapt to variety of lesson plans to cover subject areas in grades K-12. 07/2005 to 08/2008 Fitness/Wellness Coordinator Company Name － City , State Interview, hire, train, schedule, and evaluate group fitness instructors. Maintain and manage fitness rooms and equipment. Sign off payroll. Navigate and use Class Track to provide access to specialty fitness classes. Organize and maintain employee records and CPR/First Aid certifications. Conduct monthly staff trainings and meetings. Execute On-campus incentive program (FITRaider&RaiderXcape). Coordinate and assist with special events (i.e., Fitness Xtravaganza, Tech Well, etc). Rename and brand fitness program (RaiderX and X2). Develop and manage Better U (yoga and pilates) personal training program. Collaborate with other departments on campus for various wellness activities (Amazing Spring Break Race, Alcohol Awareness Week, etc). Advise student supervisor for group fitness and special events. Lead Teen Raider Fitness Xperience. 01/2001 to 01/2002 Intern Company Name － City , State Assist with development of group fitness department upon opening of facility. Order fitness equipment. Interview, hire, and train fitness instructors. Coordinate monthly fitness class schedule. Organize the BodyPump program launch. 01/2000 to 01/2005 Group Fitness Instructor Company Name － City , State Instruct weekly fitness classes to a variety of ages and levels. 01/1999 to 01/2005 Group Fitness Instructor & Personal Trainer Company Name － City , State Educate patrons on benefits of healthy living by preparing informational bulletin boards. Organize and participate in special events (Partner Yoga, Survivor Challenge, Fitness Challenge, Tech's Largest Boxing/Aerobics/Water Aerobics, Resident Hall Events, Fitness Around the World). Instruct students and faculty in a variety of fitness classes to include: Yoga, Pilates, Step, Cardioboxing, Group Weight Training, Abs, Hi/Lo, Pre/Post-natal, Sculpting, Circuit Training, Cycling, Yogilates, Water Fitness, Ten Weeks to Health, YogaFusion, Nutrition Mondays, Partner Yoga/Couple's Massage, Making Yoga WORK in your Day. Serve on evaluation committee. Assist with the coordination of Fitness Expo (including teaching workshops at Expo). Design exercise programs specific to individual needs. Perform fitness assessments: heart rate, blood pressure, flexibility and muscular strength, cycle ergometer, body composition, circumference measurements. Counsel individuals on proper biomechanics and fitness techniques. Motivate and cultivate healthy lifestyle choices in health and nutrition awareness. 01/1999 to 01/2005 Lead Supervisor/Facility Supervisor Company Name － City , State Provide facility tours and assist Facility Manager with staff training. Navigate programs for facility usage and employee records. Education M.S : Ed, Health Promotion & Physical Education Virginia Polytechnic Institute and State University (Virginia Tech) － City , State Ed, Health Promotion & Physical Education B.S : Human Nutrition, Foods, & Exercise Exercise & Health Promotion Human Nutrition, Foods, & Exercise Exercise & Health Promotion B.A : Interdisciplinary Studies Political Science & Psychology Interdisciplinary Studies Political Science & Psychology Affiliations Fitness and Wellness Professional adept at developing comprehensive fitness and wellness programs and initiatives. Background in undergraduate health courses QUALIFICATIONS *Implementation and Evaluation of fitness programs *Interactive staff training and development *Interdisciplinary Teaching and Learning *Budget and Financial Management *Public Relations *Event Planning and Coordination *Fundraising and Sponsorship Interests President, GW Carver Intermediate Sunday School Teacher Grade 1-2, South Norfolk Baptist Church Volunteer Coach, Chesapeake Parks and Recreation Event Coordinator, American Legion NC Post 531 President, Women's Auxiliary NC Post 531 Skills academic, Schedule appointments, benefits, blood pressure, CPR, critical thinking, customer service, staff training, special events, First Aid, lesson plans, Medical Terminology, meetings, access, payroll, Stress Management, supervisor, teaching, teamwork, workshops, composition Additional Information LEADERSHIP PTA President, GW Carver Intermediate Sunday School Teacher Grade 1-2, South Norfolk Baptist Church Volunteer Coach, Chesapeake Parks and Recreation Event Coordinator, American Legion NC Post 531 President, Women's Auxiliary NC Post 531 ",FITNESS " FREELANCE DESIGNER Summary Multi-disciplinary designer with a strong marketing and entrepreneurial background. Experienced in leading design projects from start to finish, on time, on budget and with excellent quality. Seeking a creative position working with a top interior designer. Highlights Overall business operations Graphic design Project management Client, vendor & contractor relations Marketing & branding Trend analysis & market research Space planning Traditional fine art skills Computer drafting Design proposals & presentations Product sourcing, orders & invoicing Budget management Highlights Excellent time management skills Enthusiastic team player Quick learner Adept multi-tasker Energetic self starter Resourceful Conceptual thinker Customer-oriented Flexible Meticulous attention to detail Traditional fine art skills Proficient in Spanish Professional and mature Conceptual & schematic design skills Strategic thinker Deadline-driven Skills Advanced Adobe CS6, Illustrator, Photoshop Familiar with AutoCAD, Studio Designer, InDesign, with goals to learn SketchUp and Revit in near future. Accomplishments Founded an artisan wine brand with no previous wine industry experience Winner of 2012 ""Rising Star"" Award from NAWBO - National Association of Women Business Owners Spearheaded interior design, space planning, and installation for two successful Eco Chateau Wellness Spas Conceived brand name and visual concept behind Eco Chateau, a French inspired eco-friendly wellness spa Produced, secured sponsors, and organized a premier art show featuring 25 of LA's best artists at the legendary Sound City Recording Studios, which was attended by over 300 people, and featured in Huffington Post Japan, Juxtapoz, and LA Weekly. (soundandvisionartshow.com) Designed ecommerce websites and all marketing collateral for art show and wine brand Directed multiple creative projects and photoshoots for clients Scored in 99th percent tile on Johnson O Conner Research Foundation Aptitudes test in memory for design, ability to generate new ideas, and clerical speed/accuracy Presented in front of audiences of 200+, organized tradeshow booths in Germany, managed marketing budgets for a $50M company, managed portfolio of professional athletes and media VIPs Experience 04/2012 - Current Company Name － City , State Freelance Designer ""Oh, Marie Fox. Everything she touches turns to amazing. Whether she is putting her brain to work thinking up some original and dazzling content, or putting her hands to work and creating something mind-blowingly beautiful, she always gives 100%, which is approximately 10% more than most people's 100%."" - Nichole M, Founder of Sash Bag   Launched freelance design business specializing in graphic design, interiors, logos, website makeovers, business name generation and marketing. Hired to spearhead interior design of two successful Eco Chateau wellness spas (opened 2012 & 2014) Developed winning design proposal for unique women's fitness club, while competing against 10 other designers, including the designer of Equinox gym. 11/2009 - Current Company Name － City , State Founder Imagined and launched design-driven wine brand with innovative marketing concept Identified unique market opportunity and positioned the company to fulfill unmet niche in personalized gifting Successfully navigated all startup stages of product development: crafted business plan, analyzed competitors, researched target markets, setup LLC, obtained all necessary business and alcohol licenses, vetted suppliers, sourced wine, conducted qualitative research tastings, calculated pricing model and profit margins, developed sales channel and marketing strategies Built website, designed and wrote custom content for all marketing collateral, social media and blog Hosted over 50 wine events, exported wine to China. Featured on two of the largest packaging design websites (dieline.com, lovelypackage.com), KUSI Channel 5 TV, 102.1 KPRi Radio, Formes de Luxe French luxury packaging magazine, World Packaging News, Cool Hunting project, Trendhunter, Trendera, and more 09/2007 - 10/2009 Company Name － City , State Marketing Manager & Sportswear Product Line Manager Planned several large scale events, delivered presentations to audiences of 200+, oversaw marketing budgets for a $50 Million dollar brand, managed portfolio of professional athletes and media VIPs Collaborated with cross functional departments to build and execute long-term brand and product marketing plans Designed, organized, and managed several large scale consumer events, along with all tradeshow marketing initiatives and product logistics Initiated Thor's first online demographic survey for consumers and sales force. Compiled, analyzed, and suggested initiatives based on 1,800 consumer and 200 sales rep responses Constructed detailed and insightful product positioning Competitive Landscape, which was referenced and applauded by the General Manager, Sales Director, Creative Director, Product Designers, and Product Developers Appointed as key contact person with PR agency and media. Initiated weekly press release topics and assisted media with all product needs. Consistently received press in over 14 publications Directed product launch video with athlete Chad Reed which was featured on several major motocross websites Coordinated all web content for fall catalog launch; streamlined content with advertising and sales campaign to create consistent and unified brand message Developed new point of purchase displays, such as signage, goggle racks, window decals, and ceiling hangings Created new sales program with improved visual aesthetics and functionality Analyzed sportswear sales trends and feedback to develop new product line strategies Styled and directed athletes and models during photo shoot. Recognized as Thor's best sportswear catalog to date by General Manager and Sales Reps Education 2005 University of Wisconsin, Madison BBA : International Business / Marketing, Minor in Spanish ",DESIGNER " PROJECT & CONSTRUCTION MANAGER Summary Experienced Project Manager with Auto CAD background, executing luxury custom residential projects from bidding to completion, maintaining industry-leading Quality standards, and implementing CAD technologies for major capability gains. Highly skilled in leading cross-functional teams, liaising with contractors and external agencies, and ensuring on-time completion project milestones. Able to excel in demanding environments and introduce Best Practices. Highlights Residential construction Blueprint reading Leadership Exceptional problem solver Excellent driving record Strong communication skills Detail-oriented Friendly and hardworking Architectural facades Accurate measurements and estimates Auto CAD Proven working experience in construction management Advanced knowledge of construction management processes, means and methods Expert knowledge of building products, construction details and relevant rules, regulations and quality standards Understanding of all facets of the construction Schedule the project in logical steps and budget time required to meet deadlines. Familiarity with construction management software packages Ability to plan and see the “big picture” Competent in conflict and crisis management Leadership and human resources management skills   Accomplishments Turned around projects. Took numerous projects turned over to me because they were behind schedule and over budget and turned them around to meet timeline and budget commitments.  Restored customer relationships. Built trusting relationships with dissatisfied customers at risk of litigation, converting them to happy and loyal. Facilitated subcontractor upgrades. Identified subcontractors with quality and value gaps and replaced them with others who could deliver to higher standards.  Built the brand through a community project. Took over a job to build an affordable foster home for a church. The project was faltering without direction, plans, or funding. Secured plans, permits, and funding to complete the project, building an 8-bedroom, 9-bath foster home heavily funded by contractor and community donations.  Project Manager  during the construction of Five international Furniture Retail stores in Egypt. I was the first Project Manager to work in this region, and was successful opening all five stores.     Experience Company Name August 2014 to April 2016 Project & Construction Manager City , State Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Completed indoor and outdoor residential construction projects Handle all new-start announcements, do the intake for bids, and decide which contractors to use. Review building plans and contracts to obtain permits and licensing. Review project in depth to schedule deliverables and sub contractors as needed. Oversee all on-site and off-site construction to monitor compliance with building codes and client needs and selections. Review work progress on a daily basis, plan ahead to prevent problems and resolve any emerging ones, and do hands-on problem solving. Facilitate meetings with owners, construction managers, and upper management. Schedule building inspections. Stay out in front of activities, priming subcontractors in advance of their next deliverables, to make sure they're ready with any needed change orders, purchase orders, or other preparation to prevent delays and mis-steps. Personally complete punch out tasks requiring a broad skill set from making minor fixes to addressing complex structural issues, such as stucco work, truss repair, drywall repair, installing appliances, and hanging light fixtures.  Company Name January 2012 to January 2014 Interior Designer City , State As an Interior Designer for the largest furniture retailer in the U.S., I designed, developed, and oversaw implementation of floor plans, electrical, merchandise, paint, and signage--all to meet specifications of time, quality, and budget. I adapted plans to maintain the Ashley brand inside and out while accommodating municipality requirements. Company Name January 2004 to January 2011 Bartender City , State While going to school fulltime (2008-2011) I supported myself as a bartender where I strengthened my customer relations skills. Company Name January 2004 to January 2008 Permit Coordinator City , State As a Permit Coordinator for this regional permitting service, I served more than 70 municipalities, helping builders cut through red tape and expedite the permitting process. By understanding the technical specifications of the construction, and building trusting relationships with builders and municipalities, I was able to help builders save time, and often money, in the permitting process. Education B.A : Interior Design, International Academy of Design and Technology City , State Interior Design, International Academy of Design and Technology WARRIOR LEADER COURSE (WLC) 2003 Leadership WLC, formerly called Primary Leadership Development Course (PLDC), is the first leadership course Non-Commissioned Officers (NCOs) attend. WLC is a month-long course that teaches Specialists and Corporals the basic skills to lead small groups of Soldiers. This course is hard hitting and intensive with emphasis on leadership skills and prepares Soldiers to advance to the rank of Sergeant. Ohio State University Sports and Fitness Management City , State , Franklin Military Experience Company Name July 1998 to September 2007 Field Artillery Surveyor City , State Records field data, prepares schematic sketches, and marks survey stations. Performs astronomic observation, measure azimuths, and angles and determines deviations for target, connection, and position area surveys with angular measuring equipment. Assist PADS operator with the transfer, strap down, and preparation for operations of PADS. Computes data using logarithms or calculator to obtain the unknown required field data to include computing for accuracy ratios and adjustment. Operates and performs PMCS on vehicles, radios, weapons, and all survey equipment. Skills Auto CAD, Great Leadership Skills, Operation Monitoring, Management of Material Resources, Judgment and Decision Making, Management of Personnel Resources, Time Management, Complex Problem Solving, Critical Thinking, Active Listening, Reading Comprehension, Contribute to planning Meetings, Excellent Verbal and Written Communication Skills, Working Within Budget, Creative & Resourceful, Hard Working, Proficient With Microsoft Office, Outlook, Excel & Most Other Office Programs, Drafting, Understanding Construction Plans, Managing Change Orders, Organized, Detailed Knowledge of Florida Building Codes, Multi Tasking        ",CONSTRUCTION " ABA THERAPIST Summary Team-oriented Applied Behavior Analysis Therapist with strong track record of establishing solid relationships, motivated, determined, enthusiastic and passionate about my work.  Experience May 2015 to August 2017 Company Name City , State ABA Therapist Summer Internship 8:30 am to 4:30 pm, Monday through Friday Work one-on-one with a morning child and an afternoon child Was trained on multiple different children to sub in or to help out at anytime Followed and implemented all behavior/treatment plans and guidelines Maintained daily and detailed records of child's individual activities, targets, behaviors, meals and other activities. Supervised/engaged in outing (field trips) that my child attended Helped child reach milestone in self-care, educational and social areas Developed professional relationships with parents/families, teachers/other therapists, directors/program managers Collaborated monthly with Program managers about child's progress and new ideas to possibly implement for more growth  March 2015 to Current Company Name City , State Fitness Consultant Keep watch for any safety infractions Answer any needs/questions that patrons have Provide a fun and safe environment for patrons to workout in  Education and Training 2018 Purdue University City , State Bachelor of Science : Psychology Brain and Behavioral Sciences Activities and Honors In high school I was head of a committee named the Catholic Life Committee, within this committee I would go on to plan dances to raise money for Riley Children's Hospital Created a program within my high school called the Freshman Buddies Program to help make the transition for freshman easier Won the Saint Theresa of Avila Leadership Award Join Sigma Kappa sorority where I was the Risk Manager of the house for a year Member of the Purdue University Dance Marathon committee  Volunteered at animal shelters to walk dogs for service hours Skills Conversational in American Sign Language All Microsoft Programs  CPR/AED Certified First Aid Certified Safe Sitter Certified BBP Certified Interests Running Lifting Crossfit Competitor  Watching documentaries  Playing with animals Babysitting  ",FITNESS " SALES COORDINATOR Summary Dedicated Sales Coordinator with 5+ years experience in the sales environment. Looking to obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of the company Summary of Qualifications Exceptional customer service skills   Ability to multi-task, prioritize and manage time effectively   Detail oriented               A team player with high level of dedication Excellent communication skills Strong interpersonal skills Great  verbal and written skills Social media savvy Bilingual in French Experience Sales Coordinator Apr 2017 to Current Company Name － City , State Respond to sales calls and leads. Work closely with sales managers/directors in regards to upcoming groups and events. Create and build new leads into ISAC. Generate new contracts for future groups/events Conduct site visits of the property when needed. Generate, edit, publish on company's social media platform Create and print hotel collaterals Assist and provide excellent customer service to clients prior, during and post event. Sales Coordinator Apr 2014 to Feb 2017 Company Name － City , State Assisted sales team with daily administrative duties. Drafted sales contracts and addendum for future events. Assisted clients with sales related inquiries via phone and email. Processed sales invoices and commission. Ordered office supplies for the department. Assign new leads to appropriates sales manager based on Market Segment  Lead Concierge Jun 2012 to Sep 2014 Company Name － City , State Delivered superior customer service to residents and guests. Managed and resolve customer complaints. Created and manage monthly community calendar. Supervised and train concierge staff. Handled resident packages. Managed resident reservations . Education Social Science/Hospitality Current Ashford University Computer Skilles Microsoft word, Excel, Powerpoint ISAC, Dnet, Birchstreet, Bridge/MGS application and reports ",SALES " BUSINESS DEVELOPMENT DIRECTOR Summary I am looking for a challenging Business Development position that will utilize my knowledge and passion for sales while leveraging more than twenty years of relationship building. Highlights Strong interpersonal skills including rapport building, listening, social versatility, courtesy and concern. Solid sales call skills with proper preparation disciplines. This includes the ability to determine and communicate a clear meeting purpose, question to identify needs, frame solutions in the context of value to the client, gain agreement to potential solution fit and gain closure on next steps. Solid communication skills including the ability to present an accurate and compelling overview of benefits, accomplished by using relevant examples of other client's experiences, convincing the client of the value proposition, and constructing a solid proposal that is perceived by the client as responsive to their needs. Ability to develop winning sales strategies by taking into consideration key client factors such as compelling event(s), critical success factors, stated and non-stated requirements, and the decision making landscape. Ability to access appropriate client executives by making solid presentations and constructing proposals that address C level issues in clear, concise, jargon-free language. Ability to drive the sales strategy with an opportunity plan that includes specific sales objectives, appropriate strategies, and detailed tactics. Ability to anticipate the strategies employed by each competitor and the skill to craft successful, proactive solutions for winning the business. Ability to utilize the client organization chart to understand their formal structure and individual roles in the buying process. Ability to create a relationship strategy for each key player that effects or is affected by the outcome of the buying decision. Armchair Media (Atlanta Ga.) Director of Business Development (July 2009 ­ March 2012) Attracting new clients, developing current clients and penetrating existing markets to grow Armchair Media's client base. Focusing on over arching digital strategies and implementation plans for Fortune 500 companies. Intelligence gathering on clients, target prospects and industries to inform and support pursuit efforts. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, (Careers In Action Advisor), AIMA (Board Member), AMA, Vistage International (Key Executive Member), among others. Work with Strategist to effectively manage accounts, develop growth plans and opportunities within existing clients while delivering superior customer service. Consistently exceed sales goals; demonstrating focused sales efforts, leadership, and a solid understanding of the Armchair value proposition. Closed 2.5 Million in sales within the first calendar year. Work with senior management as part of the planning team to develop company growth plans, define strategies for divisional input and task to accomplish goals. Develop presentations and execute agency overviews to potential clients. Focus on new business opportunities generated through a number of prospecting and traditional business development channels including, targeting fortune 500 clients and interactive market leaders. Proposal development, submittal and follow-up Develop and maintain client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by Armchair Media or client. Manage the delivery of client service and business development strategies for all key clients Secured new clients for Armchair including but not limited to: CNN, Turner, Cartoon Network, Coca-Cola, Phillip-Van Heusen, Disney, The College Board and The Weather Channel Key Skills: Relationship management and interpersonal skills Communication, influencing and negotiating skills New Business strategy development and Implementation Project management if or when needed Presentation skills Research and Report writing skills Problem solving and decision making Coaching & People relationship management (internal and external) Key Attributes: Professional and positive approach Self motivated Strong in building relationships and able to communicate at all levels Team player Dynamic and Creative Definition 6 (Atlanta Ga.) Business Development Executive (March 2008 to July 2009) Consultant and sell services to include on-Line Media, Interactive Marketing, Web Traffic Analytics, SEO/SEM, Websites, Usability, Hosting and Managed Services, Intranets, E-mail marketing and Social Media. Acquire new clients for Definition 6 to include: Scientific Games, Mitsubishi Electric, Cox Communications, and Humana Health Care, among others. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, AIMA, AMA among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. LBi Atlanta (Formerly Creative Digital Group (Atlanta Ga.) Director of Client Development (January 2005 to October 2008) Consultant and sell services to include, Interactive Strategy & Branding, Emerging Technologies, Rich Media and SEM/SEO. Acquire new clients for LBi to include: UPS, The Home Depot, ING Financial Services, Cox Communications, Georgia Pacific, Humana Health Care, among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. Closed more than 2 Million in sales within the first calendar year, peak year of sales totaling 3.5 million. Develop client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by LBi Atlanta or client. VTA/Play (Atlanta, Ga.): Director of Sales and Marketing (September 2003 ­ October 2005) Develop marketing strategy for all rich media services, print design and marketing services and broadcast media services. Create all proposals and presentations of services and present concepts to clients (Coca-Cola, Ciba Vision, Home Depot, CNN, Zoo Atlanta, etc). Work closely with Clients in conjunction with editors, rich media specialist and designers to ensure proper direction for projects. Communicate with clients on daily basis for project updates, scheduling and feedback. Work with marketing specialist to hold round table meetings and conduct client interviews in an effort to better understand current market position and desired outcome. Vertis Inc. (Atlanta Ga.): Account Executive (August 1998 ­ September 2003) Prospect for new clients and opportunities (selling, photography services, package design, print advertising, and direct mail). Service current customers while cultivating new projects. Work with designers to ensure deadlines are met and creative directions are followed. Attended press checks to ensure all brand guidelines and standards were met. Communicate with client to maintain expectations on photo shoots, concept presentations and objectives. Work with client's marketing group to identify needs and create execution plan (Coca-Cola, Home Depot, etc.) Additional Experience (1995 ­ 1999) Account Executive / Conway Southern Territory Manager / Averitt Express Sold transportation and logistical solutions to local large and mid size businesses. Responsible for managing existing accounts, cold calling and prospecting for new accounts within Fulton, Gwinnett and DeKalb counties. Additionally called on and developed the South Florida markets. Experience Business Development Director 03/2012 to 01/2014 Company Name City , State Responsible for creating brand awareness within the defined market, building relationships with key executives, developing/pursuing leads, and assisting consultants with qualifying and winning opportunities. Assisted Managing director with recruiting efforts (On-Campusrecruiting from major universities, LinkedIn Recruiter). Responsible for creating strategic and tactical plans to uncover and close a range of revenue projects. Development and implementation of target account pursuits as well as current account development plans. Training of consultants on tactics and strategies for farming accounts and identifying new business opportunities. Infiltrating and influencing decision-makers at the highest levels within the account. As the BDM I leverage these relationships to introduce SEI, create and pursue selling opportunities. Management of demand generation activities, i.e., working with the consultants and delivery groups to determine the solution details and approach. This requires teamwork, fostering of relationships, and developing consensus. Education Associate of Arts : Health Science 1999 Palm Beach Community College City , State Health Science Skills photo, advertising, approach, agency, benefits, brand strategy, brand strategy, Branding, broadcast, business development, Business strategy, C, closing, Coaching, cold calling, Strong interpersonal skills, communication skills, interpersonal skills, concept, concise, Consultant, Client, Clients, customer service, decision making, delivery, direct mail, direction, E-mail, senior management, Financial, Focus, frame, leadership, listening, Director, Managing, marketing strategy, marketing, market, meetings, access, negotiating, Network, networking, next, package design, peak, photography, presentations, Presentation skills, press, print advertising, print design, Problem solving, Project management, proposals, Proposal development, proposal, Express, rapport, recruiting, Recruiter, Relationship management, Report writing, Research, selling, Sales, scheduling, Scientific, Self motivated, Strategist, Strategy, strategic, teamwork, Team player, transportation, Vision, Websites ",BUSINESS-DEVELOPMENT " INFORMATION TECHNOLOGY CONSULTANT, MANAGING MEMBER Summary A versatile, analytic IT Specialist with a proven record of success within large institutions as well as entrepreneurial organizations. Thrives on challenge and solves problems with creativity and persistence. A data-driven team leader skilled in both producing and communicating results. Experience Information Technology Consultant, Managing Member January 2017 to Current Company Name － City , State Worked with product designers and product managers to design user interactions in applications. Envisioned inspired new products, features and flows.  Answered user inquiries regarding computer software and hardware operation. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Set up equipment for employee use.  Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Chief Technology Officer, Partner August 2015 to January 2017 Company Name － City , State Successfully re-branded established dealership, launched new eCommerce website, added six new lines of vehicles, and created new customer engagement strategies. Developed sales and marketing strategy and directly managed over 15 full-time and part-time staff. Streamlined processes in Sales and Service departments using new technology. Managed legal and security policies such as loss prevention and DMV compliance. Negotiated and secured corporate partnerships, including vehicle and trailer maintenance for FreshDirect.com's same-day product (FoodKick).  CTO, Partner May 2012 to August 2015 Company Name － City , State Provided IT solutions targeting small and medium size businesses in the New York metro area.  Solutions to include: Infrastructure/ Network design and impletation, server based technologies and remote support services. Clients included: Bronx Museum of Arts, Cava Construction, Leftfield Pictures. IT Manager August 2010 to May 2012 Company Name － City , State Managed a staff of ten IT support staff, which provided support for all users employed within Ogilvy North American offices. Constantly developing new standards and IT policy's to improve support reaction time. Key Accomplishment: Lead architect for migrating all Lotus Notes and MS Exchange users to Cloud (Google) Mail. Gathered and analyzed performance metric data.  Education and Training BS : Print Production, Graphic Design Computer Science , 1993 St. John's University Print Production, Graphic Design Computer Science Technical Skills Active Directory, premiere, ads, Advertising, IBM AIX, Apple, architect, Arts, catalog, color, com, Clients, digital photography, digital video, direct mail, disaster recovery, eCommerce, Final Cut Pro, SGI Irix, IT support, legal, Linux, Logic, loss prevention, Lotus Notes, marketing strategy, Marketing, Microsoft Exchange, MS Exchange, Mail, Network design, network, newspaper, policies, Prepress, print advertising, print production, processes, Sales, upgrading, video post production, website ",INFORMATION-TECHNOLOGY " WRITER Summary I am seeking an oppurtunity to give me the experience I would need to obtain a highly rewarding job in the film and documentary field. I want to work in an intellectually stimulating environment whilst being challenged and improving upon the skills necessary to move up in the professional world. A skilled student with experience working production and photography for a small business, holding leadership positions, and organizing events within small communities; providing excellent communication skills and task oriented work in both group settings and professional environments. A hardworking film student who prioritizes working on set, career, and a stimulating learning environment. Skills Microsoft Office, Excel, PowerPoint proficient Strong verbal communication Quick learner Issue resolution Attention to detail Energetic and organized APA and MLA formatting Fact checking Self-motivated Independent worker Experience Writer September 2016 to Current Company Name Covered many varsity sporting events as well as pieces on teams and people within the Chapman Athletics program. Provided analytics and insight as well as game commentary. Showed knowledge and experience in sports as well as eloquent writing abilities. Momentarily ran the Chapman fashion blog, tackling the presence of cultural differences and self-expression on campus. ACCOMPLISHMENTS Major projects include: recruiting clients, finding contact information, and following up on potential wholesale buyers. Placing the company's largest sale in history at over $15,000 worth of discounted merchandise. Produced and photographed new products to enhance the brand. Product inspection to ensure highest possible quality. Inventory control: restocked and organized items as necessary and as directed for company efficiency. Ran many community and schoolwide events at my high school including ""Rock the Vote"" where we brought in political figures from all around Orange County to educate young voters and answer questions. Production and marketing intern April 2016 to September 2017 Company Name I've been working as a photographer and website designer for over a year; aiding in the production of merchandise, marketing, inventory oversight, recruiting of wholesale clients, and processing orders. I also spent a significant amount of time cleaning, packaging and labeling outgoing orders as well as working overtime in the evenings to ensure customer satisfaction by appeasing clientele time restrictions and pushing our own deadlines for product release dates. I monitored the photo studio for adequate quantities of supplies and conducted all photoshoots in a calm and professional demeanor while collaborating with buyers to guarantee product satisfaction and reliable advertising. Participated in conventions where skills in sales were necessary to break even after travel expenses. PUblic relations officer March 2015 to June 2016 Company Name Conceptualized and wrote project briefs to jump start efforts toward lack of traffic on website/media outlets. Created the look and feel of the organizations online presence in social media forums. Designed unique print materials including advertisements, brochures, and logo designs. Adhered to all corporate brand guidelines when preparing graphic materials. Coordinated community and school wide events and made sure there were no gaps in project planning. Was in charge of communication between student government, administration, the school's broadcast program, and the school newspaper. March 2015 to June 2016 Company Name Prepared equipment for all operations. Verified that all information was readily available and displayed correctly. Created concepts for advertisements and promotional videos and carried them out thoughtfully. Collected data and opinions followed by the air date of the video to improve upon my own work. Ensured that the message of promotional strategies was received as intended and followed all guidelines. Communicated with the head of the news channel in a timely and organized fashion. Education and Training HIgh school diploma : June 8th 2016 Northwood High School Member of World Wildlife Club Events Coordinator of Yoga and Pilates Club Executive board of Fellowship of Christian Athletes club Member of Student Forum Recipient of the Pride of the Pack Award (rewarding merit and character) Named Athlete of the Month three times 2 year captain of the varsity Lacrosse Team 1 year captain of the varsity Basketball Team 4 year varsity athlete TV Writing and Production Documentary Filmmaking , May Freshman | Chapman University TV Writing and Production Documentary Filmmaking Skills Adobe illustrator, photo, advertisements, advertising, analytical skills, approach, Attention to detail, broadcast, brochures, clientele, clients, customer satisfaction, fashion, Film, government, Graphic design, graphic, inspection, inventory, Inventory control, Journalism, logo, marketing, materials, Excel, Microsoft Office, PowerPoint, Multi-media, newspaper, packaging, Photography, photographer, problem solving, project planning, quality, Quick learner, recruiting, sales, Self-motivated, unique, verbal communication, video, website designer, website ",PUBLIC-RELATIONS " HR GENERALIST Summary A people-oriented, results-driven professional with outstanding communication skills. Extensive experience delivering top-quality solutions for high-profile clients. Seeking to obtain a position which would allow me to apply my current knowledge, obtain new information and grow with a company. Highlights Word, Excel, PowerPoint, Darwin, Act, Attendance Advisor, ERP/AS400, HRIS, ADP Payroll, Paycor, Internet Explorer, Outlook, Kronos, IFAS, PeopleSoft, Epicor, Winpak, E2, WASP Accomplishments Created and implemented Employee Requisition Procedure Developed and executed Employee Internship/Co-Op Program Experience HR Generalist Sep 2014 to Current Company Name - City , State Built the department from the ground up as the first HR person. This involved putting policies and procedures in place to ensure compliance with State and Federal law. A significant amount of time and energy has been spent building relationships with Management and employees. Provide advice and consultation to Supervisors and Executive Management for all employment related matters. Administer employee benefits, payroll, workers compensation, FMLA and personal leave, unemployment and training. Conduct workplace investigations from beginning to end. Ensure compliance with ACA. Facilitate employee engagement. Recruit for open positions, conduct employee onboarding, and exit interviews. Provide weekly and monthly reports to Managers and Executives. HR Representative Jul 2014 to Aug 2014 Company Name - City , State Administer employee benefits, unemployment, FMLA and short term disability leaves. Process wage progressions and revise manpower report on a weekly basis. Provide advice and recommendations to managers relating to employee conduct, performance improvement, disciplinary actions and terminations. Conduct grievance meetings with union representatives. Keeping an open line of communication with employees, managers and union representatives is a vital component of this position. Human Resources Coordinator Mar 2014 to Jul 2014 Company Name - City , State Process HR transaction requests from Chrysler facilities around the U.S. and Canada into the PeopleSoft HR system. Responsible for ensuring each request is complete and is compliant with the organizations SOX guidelines. HR Generalist Nov 2013 to Feb 2014 Company Name - City , State Update employee attendance and issue disciplinary action as necessary. Schedule and conduct hearings for employees in order to determine higher levels of discipline in relation to attendance and code of conduct violations. Conduct workplace investigations in response to employee complaints. This requires interviewing the claimant, accused, witnesses, collecting documentation, creating investigative reports and making recommendations for a plan of action. Recruit for open positions, process new hire and termination documents. HR Representative Jul 2012 to Sep 2013 Company Name - City , State Administer workers compensation claims, unemployment claims, wage progression, employee evaluations, exit interviews and leaves of absence (family medical, personal and short term disability). Assist with updating the attendance system, earned personal days, grievances, employee benefits and 401k. Update manpower report weekly and release to management. Recruit open positions. Conduct new hire orientations. Familiar with union contract. Work closely with union representatives and managers. HR Manager Jan 2002 to Jul 2012 Company Name - City , State Provide advice and consultation on employment related matters including federal and state employment laws, employee handbooks, disciplinary action and termination. Investigate and assist in resolving employee and client complaints. Serve as a liaison for clients in order to resolve complex human resources problems with creative solutions. Serve as a consultant for all human resources matters, including: unemployment, workers compensation, employee benefits, and employee perks. Oversee and administer all of the workers compensation claims from injury until they are closed by the workers compensation carrier. Direct benefits administration. Assist clients in writing and implementation of their employee handbook Ensure all HR items are completed as promised by the required deadlines. Post job openings, screen applicants, conduct interviews and provide recommendations for hiring decisions. Conduct new hire orientation and ongoing training. Strong communication with other departments is essential to ensuring all tasks are done properly and timely. Education MBA , HR Walsh College - City , State HR Bachelors Degree Walsh College - City , State Professional Affiliations 2014-Present Michigan Judo Development Association Board Member 2014-Present Certified Nage No Kata Instructor 2006-Present Society for Human Resource Management 1995-Present Volunteer Judo Instructor 1998-1999 United States Olympic Training Center Resident-USA Judo Skills ACA, ADP Payroll, AS400, benefits, benefits administration, consultation, ERP, hiring, HRIS, Internet Explorer, Kronos, labor relations, Excel, Outlook, PowerPoint, Word, organization development, payroll, PeopleSoft, personnel policies, recruitment, SOX, employee handbook ",HR " ASSISTANT BANKING CENTER MANAGER I Summary Experienced in Signals analysis, Geo-Spatial analysis, Electronic Warfare analysis, Networks and Threat analysis, and DNR. Limited knowledge of performing DNI analysis. Basic knowledge of computer network applications from the World Wide Web, printers, email, and instant messaging. Knowledge in Local Area Networks as well as Wide Area Networks. Expert working knowledge and experience with Google Earth, Microsoft Office Suite, various SIGINT Geospatial Analyst/Signal Analysis/SIGDEV collection, identification and analysis processing tools, applications, and databases. Experienced in analytic research and development techniques along with management of analysis databases, and products. Excellent oral and written communication skills, regular displays of high levels of professionalism and problem-solving skills. Bloomberg certified as of 2014. Highly adaptive to changing environments, a self-starter and people motivator with a broad set of analytical and technical skills. Proficient in Governmental Health Care programs and regulations; eg. Medicare Advantage. Highlights RT-RG suite, Belleview, Metrics, Anchory, Globalreach, SEDB, SIGNAV, NSAnet, Target Profiler, MS Office Suite, ArcMap, ArcGIS, Google Earth, Analyst Notebook, Dishfire, JWICS, Bloomberg, Archtics, Ticketmaster, MarX, Continuum, FACETS, MEDCO, Med Informatics, Care Advance, Verint, Cisco, CITRIX Experience Company Name City , State Assistant Banking Center Manager I 03/2016 to Current Knowledgeable in all aspects of running Retail Banking Center Building Operations; Audit policies and procedures, general management, TEAM building, Comerica Securities, and all Retail Financial Products. Preparation of internal instructions, operating policies, Standard Operating Procedures (SOPs), and guidelines. Skilled in assessing Fraudulent Issues; plans and conducts investigations designed to achieve casualty resolution. Analyzed inspections, or investigations to identify problem area's within retail financial programs. Mathematical abilities to perform calculations including application of discounts, interest, proportions, mortgage terms, and percentages. Proficient in the following systems: CISCO, HOGAN, Trio, Elan, Mortgage Referral Tool, Bloomberg, PayPoint, Check Vision, Account Analysis (AAS), and CoStar. Member and Provider Services. Company Name City , State Member and Provider Services 10/2015 to 03/2016 Certified in the 8 step Ulysses Service Mentor program. Proficient in the following systems: MACESS, FACETS, CITRIX, MEDCo, CareAdvance, Health Maintenance Organization, Continuum, MarX, Med Informatics, CISCO, and Verint. Sales and customer service skills used to build and maintain exceptional relationships with Subscribers, Providers, Small Groups, Large Groups, and Governmental programs. Knowledge of MDCH, NCQA, and MTM/NMIS. Experienced with the following: Department of Human Services, Center for Medicare and Medicaid Services, and the Health Insurance Marketplace. Company Name City , State Box Office Associate 01/2014 to 07/2015 Proficient in the following systems: Archtics, Ticketmaster, and Michigan Lottery Sales. Ability to multi-task and provide top level salesmanship. Directly handled customer complaints and provided problem-solving for a sufficient solution. Worked at all three locations as a Box Office Associate; Meadowbrook Hall, DTE, and The Palace of Auburn Hills. Company Name City , State Head Sales Associate 05/2013 to 12/2015 Knowledgeable in all aspects of running a small business; payroll, accounts receivable, accounts payable and general leadership. Increased sales over 10% from 2013 to 2015. Understanding of general hospital/health care practices and regulations; OSHA. Skilled with all Microsoft Office Programs. Experienced in medical field sales pitches and marketing strategies. Mathematical abilities to perform simple calculations including application of discounts, interest, commissions, proportions, and percentages. Company Name City , State SIGINT Analyst 06/2009 to 03/2010 Assisted in the development of over the air waves analysis between satellite, radio, and conducted pattern analysis to identify known and unknown threats. Development and exploration of SIGNIT targets used for the research and development of Intelligence reports and product preparation for support to Military, both, Tactical and Strategic. Expert working knowledge of SIGNIT, to include COMINT, ELINT, and OSINT, as well as ALL-source Analysis and Reporting. Gained working knowledge of reporting to Captains and above. Squad leader of 14 entry level soldiers. Developed and improved IIR's and PIR's for analysis and collection capabilities. Due to injury, was unable to complete the given contract length. Company Name City , State Aquatics Associate 10/2007 to 04/2009 YMCA Certification, Red Cross/Ellis Lifeguard Certification, Water Aerobics Certification, CPR/First Aid/AED Certification, USA Certified Swim Coach, Swim Instructor Certification. Increased North Oakland Waves Swim Team membership by 47%. Lead swim instructors and lifeguards in monthly CPR/AED/First Aid Training.            Education Bachelor of Science 2008 Oakland University , City , State Basic Training, Fort Leonard Wood, MO (2009) Advanced Individual Training (SIGINT Training), Goodfellow AFB, TX 2010 2016 Cochise College , State Masters of Business Administration 2016 Oakland University Network Plus Certification ( 2016 Expected) Security Plus Certification 2016 Certifications YMCA Certification, Red Cross/Ellis Lifeguard Certification, Water Aerobics Certification, CPR/First Aid/AED Certification, USA Certified Swim Coach, Swim Instructor Certification. *Increased North Oakland Waves Swim Team membership by 47%. *Lead swim instructors and lifeguards in monthly CPR/AED/First Aid Training. Primary Databases and Software Used Skills accounts payable, accounts receivable, Analyst, Banking, Basic, Bloomberg, CISCO, CITRIX, Coach, CPR, customer service skills, Databases, Financial, First Aid, general management, HOGAN, Instructor, Insurance, leadership, TEAM building, marketing strategies, Mentor, all Microsoft, MS Office Suite, Office, Network, payroll, policies, problem-solving, radio, reporting, research, Retail, Sales, Securities, Strategic, Vision ",APPAREL " FLORAL DESIGNER Summary Floral Designer with more than six years experience in artistically arranging real flowers, leaves, and other decorations; making bouquets, wreaths, wedding decorations, and other kinds of floral designs. Experience Floral Designer 08/2017 Company Name City , State Floral Designer Freelancer 06/2017 Company Name City , State Floral Designer Freelancer 11/2016 Company Name City , State Created exciting wedding arrangements, bridal bouquets and centerpieces. Floral designer 08/2015 to 06/2016 Company Name City , State Decorated luxurious rooms for VIP guests (such as Presidents, Princess of Thailand, Arab Sheikhs).  Ordered and purchased flowers from growers and wholesalers. Designed lobby flower arrangements. Decorated private hotel rooms and private dinners. Designed, arranged, and wrapped varieties of spiral bouquets for guests. Floral Designer 09/2013 to 07/2015 Company Name City , State Created exciting wedding and anniversary arrangements, bridal bouqets and centerpieces. Floral Designer 08/2011 to 06/2013 Company Name City , State Designed holiday, wedding, and graduation event displays using fresh flower arrangements. Decorated hotel halls and private rooms. Stocked, cut, and watered plants and flowers. Itemized and totaled purchases for individual and corporate customers. Ordered and purchased flowers from growers and wholesalers. Ensured health and cleanliness of flowers and foliage before storage. Answered telephones, took orders, wrapped arrangements. Advised customers on how to look after the flowers or plants they buy. Highlights Understanding art, style, and use of color  Makeing up bouquets and arrangements based on own ideas, design books and customers' requirements Wrapping arrangements and gifts  Creating exciting pieces within a budget or with limited resources  Experienced in a wide variety of live flowers Organized to keep on top of multiple orders and complicated projects Education 2003 Republican Art College City , Uzbekistan Skills Painting, swimming, cooking, photographing, playing piano ",DESIGNER " ASSOCIATE DIRECTOR BUSINESS DEVELOPMENT Summary Persuasive business development professional, successful at establishing and maintaining key partnerships with corporate decision makers. Offering more than 12 years of successful corporate business development and operations experience. A top-performer with the entrepreneurial vision and leadership skills to drive business expansion. Proven skills in driving results, product development, project management, account management and problem solving. Successful at leading large scale commercialization of new platform and innovation initiatives for highly visible capital projects. Recognized for leading teams to exceed results in fast paced, high growth business environments. Committed to healthy eating, healthy living and a healthy planet. Bilingual. Highlights Business Development Cross Functional leadership New Product Commercialization Effective Negotiator Manufacturing Processes Change Management Operations Management Build Dynamic teams Marketing Strategy and Innovation Diversity and Mentoring Accomplishments Recognized for leading teams to exceed results in fast paced, high growth business environments Granted ""Values in Action Award"" for an outstanding leadership role Granted, ""Values in actions award"" for leading a flawless execution Kraft Foods, Coffee Bean Brilliance Award, 2015 Kraft Foods, President Choice Award, 2013 Experience Associate Director Business Development 12/2012 to Current Company Name City , State Lincoln Led commercialization effort for the largest platform innovation program and the largest strategic partnership in the history of Kraft Foods with over $25MM capital investment in multi countries. Y1 combined GR +$300MM Avatar Responsible for leading team engagement which includes establishing strategic team meetings, review project time lines and cost regularly with the project team, facilitate creation of mitigation/contingency plans and manage communication to senior leadership and manufacturing facilities. Operations Supervisor 01/2012 to 12/2012 Company Name City , State Co-led the largest new product initiative in the history of Kraft Foods. Delivered $140MM GR in Y1. Spear headed first moment of truth and shopper relevancy by creating in store merchandising program and by designing and delivering sales materials and shelf set recommendations for top 5 customers. Developed IMC by creating the consumer response plan for social media, direct consumer and CRM. Developed full recommendation on Direct to Consumer launch strategy, timing and resources. Created pre and post launch performance and pricing trackers. Managed business analytics, quarterly forecast, annual contract, consumption report and budget for two brands with a combined GR of $150MM. Created first Instant Yuban In-Store merchandising program that resulted in $2.2MM incremental Lead the coffee category cross-functional teams in the development and implementation of a broad project portfolio of 46 programs that included; new product development, packaging structure and graphics changes, productivity initiatives and In-Store merchandising programs. Delivered projects within the specified cost, time and quality parameters. Facilitated the definition of project scopes, goals, tasks, people resources and cost requirements. Assisted in the resolution of conflicts within Kraft functional teams, and between Kraft and its business partners. Led the package change and commercialization of the new Instant Coffee Plastic Jar. Granted ""Values in Action Award"" for an outstanding leadership role. Department leader responsible for Operations and P&L Accountable for meeting safety, quality, productivity, maintenance and financial goals.0.2MM favorable against OB Most profitable line in the coffee sector with plastic bottle yield less than 0.0001% and equipment productivity of 98%. Implemented the second largest packaging change and restructure on time and within budget by leading the department's conversion from a can making operation to a depalletizer/warehouse operation. Developed safety, quality, warehouse management, operations procedures and training program. Reduced crewing from 19 employees to 12, and developed the department's coordinator position to empower the work force to enter leadership roles. Created and led a culture of self-directed employees towards enhanced results, by the equalization of training across the department. Introduced the warehouse management, FIFO, and lean culture. Granted, ""Values in actions award"" for leading a flawless execution Supervised over 30 union employees in the can and vacuum packaging departments. Responsible for 5 production lines, and maintenance activities. Accountable for meeting Production, quality, and safety requirements. Utilized computer tools such as MES, SAP and KPIs to identify, track, and address equipment downtime and improve OEE (overall equipment efficiency). Reduced product rework and packaging waste by 32%. Successfully implemented the company-redesign initiative by cross training employees, resolving Developed CBT (computer based training) presentations for monthly safety training for all 300 Successfully worked through labor relations issues that resulted in favorable decisions for the January 2002 Estimated the utilization of resources and calculated the lead time, assuring high quality and low Ranked as top performer for surpassing commercialization expectations of the largest partnership in the crewing issues, and reducing labor costs. Led QCMS department initiative and served as an internal auditor. Created and Implemented operational and administrative training for new supervisors in the department, and developed guidelines for future training processes. employees in the plant. company, saving over $100M. BV AND ASSOCIATES, INC January 2000 to Project Engineer Jacksonville, FL Participated in the identification, planning, and execution of design projects. cost. Summarized the final project reports using FDOT (federal department of transportation) city standards, and quality specifications. Applied engineering computer applications (Micro station and AutoCAD). Integrated Marketing Campaign 01/2012 to 01/2012 Company Name 2012 MH / Yuban Instant Coffee customer-specific action plan across top 10 retailers Led the execution of the Instant Yuban blend reformulation targeting Hispanics consumer to fill the gap in the West region. Created Yuban 2012 Integrated Marketing Campaign brief in collaboration with the agency, incorporating new consumer learnings to develop new SVC target to include Hispanics. IMC drove realization across the brand of a new business opportunity. Additional responsibilities included a major packaging redesign and downsizing initiative, development and commercialization of new promotional items, consumer promotions tactics (shelf banners, FSIs, in-store display) and sales support. Education Master of Business Administration : Essentials of Financial Management. London University of North Florida, Coggin School of Business City , State , US University of North Florida, Coggin School of Business Master of Business Administration Jacksonville, Florida Essentials of Financial Management. London, England May, 2008 Sun Yan Set University City , CN Global Branding Strategy, Sun Yan Set University. Beijing, China May, 2007 Bachelor of Science : Production Engineering Continuous Improvement and Management EAFIT University EAFIT University Bachelor of Science: Production Engineering Continuous Improvement and Management Medellin, Colombia Professional Recognitions Kraft Foods, Coffee Bean Brilliance Award, 2015 history of Kraft Foods. Y1, GR $188MM 2014 HACE Leadership Academy Kraft Foods Delegate at HACE Leadership Academy, 2014 Certifications CBT Targeted Selection Certified Interviewer OLA (Organization Latinos at KFT) Certified Recruiter Anthony Robbins, Life and Wealth Mastery University Graduate President, Kraft Foods Latino Council, KFT Beverages Green Belt Lean Six Sigma Color Analyst - Fashion Institute of Technology, NYC Languages Fluent in English and Spanish Affiliations Created Yuban Integrated Marketing Campaign brief in collaboration with the agency Presentations Developed CBT (computer based training) presentations for monthly safety training for all 300 Skills Packaging, Accountable For, Maintenance, Operations, Training, Associate, Autocad, Cbt, Computer Based Training, Engineer, Fdot, Machine Safety, Mes, Project Engineer, Safety Training, Sap, Vacuum, Award, Budget, Fifo, Self-directed, Warehouse Management, Merchandising, Business Development, Mitigation, Sales, New Product Development, Product Development, Transmissions, And Sales, Ibm Svc, Integrated Marketing Campaign, Marketing, Marketing Campaign, Promotional, Sales Support, Svc, Crm, Customer Relationship Management, Pricing, Its, Jar, Account Management, Change Management, Exceed, Leadership Skills, Manufacturing Processes, Marketing Strategy, Mentoring, New Products, Operations Management, Problem Solving, Project Management, Recruiter, Six Sigma, Six-sigma, Financial Management, Branding, Continuous Improvement ",BUSINESS-DEVELOPMENT " MECHANICAL DESIGN ENGINEERING INTERN Summary To secure a full time Combustion Engineer position applying strong fundamentals for application, research, and development in the areas of Combustion and Fluids and Thermal Sciences and other allied Mechanical Engineering related functions Highlights AutoCAD Mechanical, Pro/Engineer (Pro/E), MATLAB, PTC Creo, Revit, Autodesk Inventor, GD&T, Solidworks, Microstation, ANSYS Mechanical and Microsoft Office (Word, Excel, PowerPoint, Project) Tools Experience Mechanical Design Engineering Intern 05/2014 to 08/2014 Company Name City , State Familiarized with & utilized ASME Engineering Design, Drafting & Documentation Standards Provided support to the engineering team in developing conceptual layout drawings and performed various engineering studies to obtain the simplest and the most efficient engineering solution for Pressure Vessel design and piping design and specification Developed drawings, schematics and P&ID's using AutoCAD Mechanical and Microstation according to ANSI Document Control & Management System for electronic as well as hard copy documents - Coordinated the organizing, scanning, retrieval and distribution of engineering documents for Project Managers. Manufacturing Engineering Intern 08/2012 to 05/2013 Company Name City , State Designed and successfully operated a Compact Inserts Drying Machine Researched past techniques used for drying of inserts to identify the flaws and consolidated ideas in a team of three people on how to eliminate theses flaws Designed a pneumatic cylinder to lift the cabinet door using a Direction Control Valve Modelled an aesthetically good looking cabinet head using Pro/Engineer (Pro/E) Calculated the required heat transfer rates and air flow rates for the appropriate selection of SILVENT air nozzle and KANTHAL air heater Increased the production rate by 16.67% and reduced the cycle time by 1 minute and floor area by 61.87% Reduced the overall power consumption thereby increasing the profit by Rs. 426,336 per annum. Mechanical Engineering Intern 06/2011 to 07/2011 Company Name State Opportunity to learn more about Fixed and Rotary Wing Aircraft Engines and their thermodynamics Exposed to different kinds of turbo machines for e.g. Gas Turbines, and the application of the concepts of fluid mechanics and heat transfer to their working The training also involved a know-how of Avionics and Accessories and MRO (Manufacture, Maintenance, Repair and Overhaul) Activities Hands-on experience with Lathe, Drill, Mill and CNC Machine. 08/2014 to 12/2014 Company Name Sponsored by New York State Energy Research and Development Authority (NYSERDA) as a part of advance innovative energy solutions Reviewed the existing literature on the different pyrolysis models used to characterize biomass Performed heating experiments using a DSC-TGA to study the pyrolysis of BioBlock Using TGA, calculated the kinetic parameters like activation energy and rate constant from the obtained mass v/s temperature and derivative of mass loss v/s temperature curves Determined the heat of pyrolysis and specific heat using the heat flow v/s temperature and derivative of heat flow v/s temperature curve obtained from the DSC Finally, created a decomposition model based on the experimental results Solving Non-Linear Euler Equation for Gas Dynamics using CFD tools, November 2014 ­ December 2014 Solution for the Euler equation for Gas Dynamics was obtained using First Order Lax Friedrich Scheme, Runge ­ Kutta Fourth Order ­ TVD Scheme and Lax Wendroff Method Fundamental properties of the schemes were compared and discussed in detail Solution obtained by each numerical method was presented along with a conclusion on which of the 3 methods was more accurate Numerical solution to the Prandtl-Glauert equation for inviscid, non-heat conducting perfect gas free flow, September 2014 ­ October 2014 In this project, the Wave Equation is solved using two different numerical methods, namely Successive Over- Relaxation and Alternating Direction Grid generation is discussed in detail and results obtained using analytical as well as numerical methods were compared FBG Sensors in Oil/Gas Permanent Downhole Measurement Applications, January 2014 ­ May 2014 Analyzed how FBG Sensors are used for Permanent Downhole Measurement Applications Studied the sensing mechanism of FBG Sensors Summarized the/ findings in the form of report and power point presentation Closed-Ended Oscillating Heat Pipe, October 2011 Presented a seminar on Closed-Ended Oscillating Heat Pipe as a part of coursework Discussed in detail the basic concepts, principle of operation, advantages, limitations and unique applications of the non-conventional heat pipe. Education Master of Science : Mechanical Engineering December 2014 SUNY, University at Buffalo GPA: GPA: 3.4/4.0 Mechanical Engineering GPA: 3.4/4.0 Bachelor of Engineering : Mechanical Engineering May 2013 University of Pune GPA: GPA: 3.6/4.0 Mechanical Engineering GPA: 3.6/4.0 Academic Combustion, Heat Transfer, Fluid Mechanics, Computational Fluid Dynamics, Applied Thermodynamics, Turbomachines, Combustion Laser Diagnostics, Industrial Fluid Power, Metallurgy, Machine Design, Mechanical System Design, Advance Material Science and Material Science & Corrosion Publications Student Member: Society of Automotive Engineers, May 2010 ­ May 2013 Presented a paper on 'Alternate Fuels in IC Engine' at PVG College of Engineering, Pune 2011 Presented a paper on 'Removal of Toxic Metals from Wastewater by Activated Carbon from Agro-Industrial By- Product' at MMM College of Engineering, Pune 2011 Skills Academic, ANSYS, AutoCAD, basic, CNC, Direction, Documentation, Drafting, DSC, Engineer, Laser, Lathe, layout, MATLAB, Mechanical, Excel, Microsoft Office, PowerPoint, power point, Word, Microstation, Mill, Oil, organizing, profit, Research, scanning, schematics, Scheme, Solidworks, specification, System Design, unique ",ENGINEERING " PULASKI COUNTY EXTENSION AGENT Professional Summary To plan, develop, implement and sustain public health programs. Experience in conducting needs assessments, training in grant writing, and budget management. Experience supervising program assistants and paraprofessionals. Ability to communicate orally, and present written program materials. Compassionate about community outreach and health promotion. Core Strengths Low income populations Client engagement Nutrition background Health promotion Disease prevention Community health background Program evaluation Self-starter Program planning and coordination Budgeting and financial management Microsoft Office Suite Strong decision maker Supervisory skills Professional Experience Pulaski County Extension Agent October 2010 to Current Company Name - City , State Deliver health and nutrition programs to Pulaski County residents, primarily within the SNAP-Ed Program (Supplemental Nutrition Assistance Program Education) Conduct a yearly needs assessment for Pulaski County to help determine SNAP eligible communities Utilize needs assessment data to aid in writing grants targeting SNAP eligible communities Establish partnerships with local SNAP eligible agencies, schools-Coordinated School Health, communities, and groups Understand federal guidelines for Pulaski County SNAP grant funding Complete a yearly forecast of the Pulaski County SNAP budget, and manage and record budget expenditures (materials, supplies, travel, printing, etc) throughout the program year Conduct presentations and trainings for SNAP eligible participants and Extension Get Fit (Physical Activity/Strength Training Program) participants Conduct health and nutrition professional development training for SNAP partners Supervise SNAP-Ed Program Assistants and Paraprofessionals Submit monthly reports for federal SNAP funding personnel Complete monthly AIMS (Arkansas Information Management System) and Civil Rights Reporting Complete measurement, evaluation and impact reporting for SNAP-Ed and Extension Get Fit Groups Serve on various LR and NLR school district committees and community coalitions, and or alliances focusing on eliminating childhood obesity, reducing teen pregnancy and substance abuse, and also promoting healthy living for both youth and adult Pulaski County residents Promote healthy habits and practices in outreach materials and presentations Program Technician April 2009 to October 2010 Company Name - City , State I worked in the area of food safety and food preservation under the supervision of a Nutrition Specialist. Assisted with and prepared food safety and food preservation presentations for community members and state Agents. Assisted with and prepared online and in-class training materials Conducted needs assessments Conducted train the trainer sessions Conducted AIMS reporting Assisted in grant writing and collaborating with other health agencies to promote food safety Provided technical assistance for Nutrition, Health and Aging Specialist Developed and monitored food safety and food preservation web page for U of A website Developed and monitored food safety and food preservation SPOT Groups (online informational workgroups for health and nutrition Agents. Mississippi County Extension Agent July 2007 to July 2008 Company Name - City , State I worked with the ""Eating and Moving for Life"" Dietary Intervention Program. Focused on reducing the risk of hypertension, diabetes, and other nutrition related chronic diseases (ages 18 and over) Planned and implemented nutrition and health programs for residents Reported data to state Extension staff Evaluated program participants Assisted EMFL nurses with pre and post health screenings for participants Submitted weekly, monthly and quarterly reports of participant impact and progress for supervisor and grant partners Completed monthly AIMS and Civil Rights Reporting. Education Currently Pursing : Nutrition Degree , Present University of Central Arkansas - City , State Didactic Program in Dietetics Coursework Master of Public Health : Health Behavior Health Education , May 2011 Fay W. Boozman College of Public Health Little Rock, AR University of Arkansas for Medical Sciences Health Behavior Health Education Coursework May 2011 Fay W. Boozman College of Public Health- Integration Capstone Project Little - City , State During my Preceptorship Project (needs assessment and literary review phase) I conducted focus groups regarding underutilization of health education services in the community served by the Delta Area Health Education Center in Phillips County Arkansas. The overarching goal was to utilize focus group data findings to help the Delta AHEC develop a plan of action for quality/effective health education services delivery. The project developed into my Capstone Project in which I developed a Services Promotion Plan to help address, and evaluate the barriers in health education services provided by the Delta AHEC, and also help enhance community based participation by minority residents. Bachelor of Science : Community Health Education , May 2007 Dillard University Community Health Education During my Preceptorship, I interned with a Dietitian at the Louisiana State Department of Public Health. While attending meetings and trainings focused on health promotion, I was able to help implement public health programs throughout the city. This opportunity allowed me to get my first view of how different organizations collaborate to meet health goals of the state. Qualifications •Experience in program planning, implementation, impact, and evaluation •Needs assessment experience and training •Grant writing training and skills •Capable of supervising staff •Ability to complete program reports to display research data for evaluators •Ability to forecast and monitor a yearly program budget •PowerPoint Presentations •Microsoft Office Tools •Ability to clearly communicate ideas effectively •Ability to work effectively with personnel, county leaders, and general public •Physical and mental ability to effectively perform duties and responsibilities related to the job, including long and irregular hours of work and frequent travel ",AGRICULTURE " SALES Summary Enthusiastic, reliable and well­ organized Office Assistant with solid background in data entry, communication, telephone and customer service skills. Ability to manage daily office functions with a strength in managing multiple projects simultaneously. Highlights Professional mature attitude and appearance Professional phone etiquette Excellent communication skills Effective time management, organization, and multi- tasking skills Quick to learn Dependable Ability to work independently and collaboratively Customer service-oriented Detail oriented Ability to work under pressure and meet strict deadlines Multi-line phone proficiency Filing and data archiving Data Entry Familiarity with Microsoft Office, Word, Excel, PowerPoint, Outlook and Quickbooks Work Experience Sales Feb 2008 to Jun 2014 Company Name － City , State In this small, family owned business there are a lot of hats to be worn. And with just 4 employees to run this store; a store manager, two salespeople and our jeweler, this is not just a sales job. I provided courteous and prompt service by greeting & welcoming customers, assisting them in locating what they're looking for and provided excellent after­sales service by sending out thank you letters, birthday & anniversary reminders and follow­up calls to check in and see how everything is going with their purchases. I keep the behind the scenes of the store running smoothly by ordering all supplies; jewelry boxes, gift bags, watch batteries and all office and shipping supplies. I assisted in ordering new merchandise for the store, picking new styles and creating new styles through our custom jewelry design. I used POS data entry for all sales, customer contact information, research of transaction history and entering all inventory into the store data base. I used Outlook for all email correspondence, Microsoft Word for all documents, Excel spreadsheet for inventory of certain items and QuickBooks for payments. Other office functions included shipping via UPS, FedEx and USPS, scanning of documents, photo documentation for appraisals, making photocopies, sending faxes and filing of paperwork, invoices and all vendor files. Create new vendor files and purge year end to storage for safe keeping. I answered multi­line telephone system, took messages, return calls and transfer appropriate calls to the owner.   REASON FOR LEAVING   Left work to be stay at home baseball mom to teenage son. With my husband working overseas, the M-SAT 9-7pm hours I worked weren't allowing for necessary time with him for homework and transportation to/from baseball games Sales / Asst Manager/ Manager/ Sales Nov 1996 to Feb 2008 Company Name － City , State Virginia Beach, VA - Louisville, KY - Waterford, CT - Jacksonville, FL 11/1996 - 02/2008 A Jewelry Sales Associate is responsible for entertaining customers by answering their questions with a respectable manner, giving assistance to the clients by showing the merchandise, describing it and allowing them to try it on. Sales Associates are also responsible for safekeeping afterwards to avoid losses and theft. Responsible for facilitating the customer's payment of cash, credit, or in­house financing when the sale is made. Responsible for visual merchandising, cleaning the displays and store for a more pleasing display of items. Responsible for inventory of all items from daily/nightly counts, receiving/inputting new inventory into computer and put out to stock. Responsible to report any suspicious persons or activity as well as any missing merchandise. As Assistant Manager, I assisted in the management of employees sales, scheduling along with my usual sales requirements. Acted as the manager in his/her absence. Trained and served as a peer coach for new sales associates Helped customers with questions, problems and complaints in person and via telephone. As Store Manager, I was responsible to run a profitable store. My duties were to train/ manage my team, build moral and create a fun but professional working environment. I had to drive my team to keep with the companies expectations. We had quotas to meet & exceed. Time management and extreme organization is a must Managed staff of approximately 6 sales associates and an assistant manager. Counted morning and nighttime cash drawers and made bank deposits daily. Assigned employees to specific duties to best meet the needs of the store. Responsible for weekly recruiting of the mall for new hires. Review all applications weekly, interviewed job candidates and made staffing decisions. Trained and developed new associates on POS system and key sales tactics. Required to attend monthly Management meetings with District Manager to go over stores sales, employees individual performance percentages and staff issues. Responsible to perform employee evaluations/reviews for promotion/ demotion or letting go. Scheduled and led weekly store meetings for all employees. Reordered inventory when it dropped below predetermined levels Conducted store inventories using third party inventory group REGIS and store employees Performed inventory reconciliation to find any missing merchandise and errors in inventory evaluation report Generated repeat business through exceptional customer service and trained my employees to do the same. REASON FOR LEAVING   Left from 2003-2006 for move to overseas duty station in Guam. Left for good in 2/2008 to get out of the big, pushy corporate world and took job with small family owned business for better opportunity. Accounts Coordinator Aug 1993 to Nov 1994 Company Name － City , State Accounting Coordinator's job is to manage and process all vendor invoices and ensure integrity of all payments for the company. Match invoices and checks. Coordinate with suppliers and maintain records of all payment status Prepare checks to pay subs weekly Posted receipts to appropriate general ledger accounts. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account. Researched and resolved accounts payable discrepancies. Coded and entered invoices each day into the in-house accounting software. Reconciled vendor statements and handled payment complaints or discrepancies. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Communicate effectively with manager, supervisor, vendors, suppliers, subs and field staff. Managed all incoming calls, transferred to appropriate departments and took messages when needed. Managed daily mail, sorted and delivered to each department. REASON FOR LEAVING   Left to be stay at home mom after birth of 3rd child Bank Teller Feb 1991 to Aug 1993 Company Name － City , State A bank teller is one of the most important profiles in a banking institution, a front line executive, and often the first person who is approached by the customers. Multitasking is a must. Responsibilities include cash/currency handling, check cashing, taking deposits & withdrawals, all with maintained balancing record of 100% accuracy rate. All errors had to be found, corrected and reconciled before end of day. Using good communication and listening skills to provide excellent customer service Rapidly and efficiently prepared customer and ATM cash and change orders at counter as well as busy drive-thru window. Organized, stocked and maintained the teller window area. Processed quarterly Vault and ATM audits with a zero error rate. Collected member loan payments. Sold cashier's checks, traveler's checks and money orders. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Maintained friendly and professional customer interactions. Maintains records, sales referrals for accounts as well as spotting scams. Also spent some time as a floating teller which created diversity and confidence traveling to different locations with different customers, new faces to learn and work with. REASON FOR LEAVING   I was recruited, offered and accepted better job opportunity with Squires Homes Education High School Diploma , General/business studies 1985 Miami Coral Park － City , State , US 1985, Graduated with High School Diploma: general/business studies Miami Coral Park Srn High - Miami, FL Skills Sales, Telephone, Inventory, Point Of Sale, Credit, Cash, Customer Service, Receptionist, Retail Sales, Answering, Associate, Clients, Exceed, Merchandising, New Hires, New Sales, POS System, Reconciliation, Recruiting, Sales Associate, Sales Associates, Scheduling, Staffing, The Sale, Time Management, Visual Merchandising, Payments, Invoices, All Sales, Correspondence, Data Entry, Documentation, Excel, Filing, Microsoft Word, Ordering, Outlook, Quickbooks, Sales Service, Scanning, Shipping, Word, Audits, Bank Teller, Change Orders, Loans, Multitasking, Accounting, Accounts Payable, Accounts Receivable, Between Accounts, General Ledger, Incoming Calls, Invoice, Purchase Orders, Archiving, Data Archiving, Detail Oriented, Etiquette, Excellent Communication Skills, Excellent Multi-tasker, Microsoft Office, Ms Office, Multi-line, Multi-line Phone, Office Assistant, Phone Etiquette, Power point ",SALES " ENGINEERING MANAGER/SENIOR MECHANICAL DESIGNER Executive Summary Operations and Manufacturing Engineering Manager with more than 12 years of experience in high-volume global operations, support of automated production equipment and the design, layout and support of custom machinery. Proven record of leading multi-skilled teams to drive projects from pre-development through post-development cycle. Increased operational profitability by enhancing processes. Visionary, forward-looking, and pioneering with a passion for challenging projects. Leadership style is highly results-oriented. Professional Knowledge and Strengths * Global Operations Management * Personnel Management * AutoCAD v.14/2008/2010 * Budgeting, Planning, Forecasting * Training & Staff Development* Six Sigma* Vendor Kanban Contracts* Lean Manufacturing* AutoCAD Inventor 2010 * Product Cost Reduction * Team Leadership/Team Building * Bosch/Item Software * New Product Development * Organization/Time Management * ANSI Drawing Standards * Inventory Control/Cycle Counts * Total Quality Management * Mechanical Design * Project Management * Customer Service * MS Office Suite * ROI Analyzes * Safety/Security * Virtual Gibbs Professional Experience Engineering Manager/Senior Mechanical Designer January 2001 to January 2015 Company Name － City , State Planned, directed, and coordinated the operations with multiple branches across the globe. Responsible to formulate company policies and budgets. Developed long-term approaches that redefined problems/opportunities in anticipation of changing business conditions. Coordinated and directed projects, making detailed plans to accomplish goals. Analyzed technology, resource needs, and market demand, to plan and assess the feasibility of projects. Organized all material purchases, storage and manufacturing for multi-program production. Created assembly drawings to include bills of materials, detail drawings and manuals for the ""Grid-Lok"" compliant tooling system. Integrated Airline's valve, cylinder and PLC product line offering into the electro-pneumatic control system. Utilized AutoCAD 2008/2010 to rapidly integrate automatic complaint tooling modules into a range of existing electronics manufacturing equipment based upon the engineering, vendor and customer input. Responsible for month end calculations of cost of sales thru spreadsheet analysis. Year end presentations for future projects, goals and team work with sales managers and distribution networks Recognized for the redesign and improvement of speed, quality .and reliability of several existing product offerings reducing manufacturing costs by 28%. Plant Manager/Project Manager January 1997 to January 2001 Company Name － City , State Project management of assembly automation system for Medical/Pharmaceutical application with a budget of 120K. Responsible for long-term or high-profile projects from inception to final product or outcome. Participated in team reviews and then assigned projects tasks accordingly. Hired and organized individuals and subcontractors necessary to complete the project while coordinating all schedules. Ensured that the project moved forward in a timely, cost-effective manner, makes changes and adjustments. Completed all final inspections and reports for each project Responsible to oversee employees, production and efficiency, while making sure the plant is running smoothly, quickly, efficiently and safely. Required to monitor the production equipment to make sure that it stays in good working order, and repair or replace the equipment when needed. Created cost justification and organized the purchase of a full in house machine shop, including 3 CNC's and 5 Bridgeport machines. Designed, developed and built several assembly stations and sub-systems for the manufacture of magnetic storage devices, connector assembly programs, packaging equipment, mailers and semi-conductors. Precision Machinist January 1993 to January 1997 Company Name － City , State Completed the set up and operation of a variety of machine tools to produce precision parts and instruments. Fabricated, modified and repaired mechanical instruments. Fabricated and modified parts to make or repair machine tools or maintain industrial machines, applying knowledge of mechanics, shop mathematics, metal properties, layout, and machining procedures. Handled G-Code programming and metalworking on several varieties of CNC machinery. Organized production control, work recording and measurement systems. Education AutoCad : 2001 Penn State － City , State General Diploma : 1991 Faith Christian Academy Skills assembly, AutoCAD, automation, budgets, budget, CNC, electronics, layout, machine tools, machinery, market, materials, mathematics, mechanical, networks, packaging, PLC, policies, presentations, programming, Project management, quality, recording, sales, spreadsheet, team work ",ENGINEERING " ACCOUNTANT Professional Summary Bilingual, accounting professional with additional expertise in automated systems and general ledger. An analytical, detail-oriented, organized planner who performs well in a project setting and who communicates effectively with all levels of management. Additionally has past experience in pubic accounting. Education Masters , Accounting University of Florida － City , State , US Bachelor , Business Administration Florida International University － City , State , US Associate of Arts , Liberal Arts Miami Dade College － City , State , USA Certifications CPA, State of Florida   Skill Highlights Language and Writing Skills: Bilingual Spanish (fluent; speak, read, and write) Computer Skills: Microsoft Office including, Word, Excel, Power Point, Outlook, Publisher; QuickBooks, Tax software Business skills: interpersonal skills, analytical, detail-oriented, thoroughness, organizational skills, and coordination Office Equipment such as copiers, calculators, printers, and scanners Professional Experience Accountant Apr 2012 to Current Company Name － City , State Reconciled various general ledger fund accounts and prepared various specialty reports as well as documenting operational procedures Ascertained accuracy of financial reporting to Board of Directors through review and correction of month end and annual financial reports Recorded monthly transactions through posting of deposits, bank debits, and posting of journal entries for month end closing Brought uniformity of reporting for association of churches by assisting in standardizing chart of accounts which would be used in financial reporting Senior Accountant Jan 1997 to Jan 2004 Company Name － City , State ​Maintained reconciliation and documentation for damage recovery accounts; communicated with Florida Power & Light (FPL) centers though out the State of Florida to assure appropriate and timely recovery of damage amounts and clearing of service center pending items; researched transactions where discrepancies were located and resolved with the appropriate manager Designed reconciliation format of several tax suspense accounts to focus on outstanding items and to assist the FPL Corporate Tax Department in resolving outstanding items Assured that internal controls and procedures were properly implemented and maintained by performing periodic tests of internal control ​ As part of the Accounting Team at FPL, assisted in all functions of monthly closing including reconciling general ledger accounts and researching outstanding items, preparing and posting journal entries into the FPL system, preparing and updating spreadsheets, and assuring the accuracy of financial report information. Bookkeeper/Accountant Jan 1994 to Current Company Name － City , State Recorded a wide variety of transactions to the Quick Books Software program including: Charts of Accounts classifications;  Accounts Receivable: invoicing and processing payments; recording deposits to bank accounts and downloading bank transactions; initiating standard accounting and customized reports Reconciliation of all cash/bank accounts; assured accuracy of all transactions posted to bank; researched discrepancies OTHER DUTIES: Opened mail and prepared deposits to the bank; c reated monthly and annual financial reports;  input accounting information to create tax returns Community Service Director, The Rock Miami Church (  1/1999 to 1/2006) Brought new life to the church's programs by developing, implementing and establishing a formal structure for the Children's Ministry and Audio-visual Ministry for teens Insured coordination among the different volunteer groups by ensuring appropriate training and support; Scheduled volunteers in numerous functions inkling greeters, worship leaders, teachers, and assistants As part of a ministry team, built the groundwork for the puppet ministry; this required preparing the proposal for the church leadership; submitting tentative budget requirements, obtaining appropriate training for the team, scheduling training sessions, designing of props, lighting and puppets Languages Language and Writing Skills: Bi-lingual Spanish (fluent; speak, read, and write) Additional Professional Background Positions: Office Administrator, Student Loan Officer, Systems Development Analyst, Banking Reconciliations Manager, Public Accounting Auditor          As  Systems Development Analys t: worked in project setting with programmers to define accounting controls and methods for recording general ledger entries through automated interfaces; systems included deposits and in-house peripheral programs; defined Interfaces for commercial checking, commercial loans, commercial real estate loans, and teller system; Improved and implemented operating and balancing procedures for operational areas such a student and consumer loans;  in all project conversions, implemented the training of department personnel As Bank Reconciliations Manager: directed project to reduce bank losses from teller transactions for 72 branches; this required clearing thousands of entries from a suspense account, which ranged from $1 million to $3million during a three-month period; the final write-off was less than $2000; organized and managed special task force of nine individuals responsible for cash and on-us check reconciliations; brought reconciliations to current status by implementing a standardized PC reconciliation format ; interacted with all levels of management on current policies, procedures, and accounting controls, interfaced with department heads and personnel on operating and balancing procedures; assured appropriate audit trails       As Public Accounting Senior Auditor : planned and directed day-to-day activities required for annual audits in corporations, banks, real estate developers, and health care organizations  ",ACCOUNTANT " CONSTRUCTION AND DESIGN PROJECT MANAGER Summary Seasoned Design and Construction Project Manager with more than 13 years' experience in managing multimillion projects in the US and abroad. Expertise in coordinating and overseeing all aspects of design and construction, from conceptualization to completion, while providing continuous status reports to business owners and investors. Proven track record of achieving construction goals and consistently completing projects on time and budget. Fluency in English and Italian with working knowledge of Spanish and French. Seeking to leverage success and experience to take next career step in a challenging project management position with a respected institution in Connecticut. Skills Sage Timberline Software, Compeat, QuickBooks, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access) Experience Construction and Design Project Manager 10/2002 to Current Company Name City , State Oversee all facets of project management for several multimillion-dollar restaurant and residential projects in New York City and London, including contract negotiations and administration, project estimation, material purchasing, budget management, and site management; managed design and construction for 10 projects to date. Coordinate with owner and investors during pre-construction phase to develop requirements, scopes of work, and budgets; execute and manage budget and schedules from conception to completion. Organize trades, procure source materials, and liaise between owner, principal architect, designers, engineers, subcontractors, and vendors. Partner with architects to solicit bids for construction and design, assess bids, and award contracts. Manage selection and hiring of design and construction subcontractors, and work with both teams to achieve milestones on time and on budget. Document observations and photograph ongoing design and construction work, produce field reports, and regularly communicate project status to internal partners weekly. Investigate issues and expedite resolution to maintain timelines and budgets; develop strategies to prevent recurrence of issues. Research and commission artisans to build site specific and custom objects for interior and exterior design and décor. Source and purchase materials from international vendors, and purchase and coordinate material shipments from vendors to construction sites. Ensure compliance with requisite regulations, including federal, state, and local building codes and safety guidelines. Past experience includes Education Program Coordinator at Solomon R. Guggenheim Museum, Office Manager at Cranmer Art Conservation, Inc., and Assistant Program Manager at Trinity College. Education and Training Bachelor of Arts : Museum Studies and Art History Art History Italian The City College of New York City , State Museum Studies and Art History Art History Italian The University of Vermont City , State Dean's List Certifications Design and Construction Budget Development and Management Project Management Requests for Proposal and Estimation Contract Negotiations and Administration Sourcing and Procurement Skills architect, Art, budget management, Budget Development and Management, budgets, budget, building codes, Contract Negotiations, contracts, Design and Construction, hiring, materials, Access, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Office Manager, Procurement, Project Management, Proposal, purchasing, QuickBooks, Research, safety, Sage, Solomon, Timberline ",CONSTRUCTION " PRACTICE MANAGER Executive Summary Strategic, motivational, and solutions-focused leader with an MBA and with extensive experience in analyzing systems/processes and implementing mission-critical infrastructure improvements Broad based experience in the healthcare industry including regulatory/corporate compliance, strategic planning, and contract negotiations. Craft and implement key quality improvements to enhance quality patient care and secure regulatory compliance Proven track record of success in developing solutions which significantly improve the efficiency of business operations; experience developing and implementing multi-year budgets and operational plans. Excel in corporate environments across diverse industries with the ability to collaborate effectively with colleagues, executives, and client groups. Core Qualifications Proficient in Windows 2000/XP/7;Novell NetWare 4.x/5.x/6.x; EMR (Allscripts and McKesson); TCP/IP Enterprise Networks; Enterprise Virus Protection; Asset Management/ITIL; Arcserve/Backup Exec/Net Backup; Symantec Ghost; Cable Installation/Management; LANDesk; Window Server 2000/2003/2008; HIPAA/HITEC Professional Experience Practice Manager Aug 2014 to Current Company Name － City , State Develop annual planning, budgeting and productivity levels for corporate accounting. Prepare detailed business and financial activity reports and use financial ratios and statistical trending for market-wide growth. Improvements to top line growth by 39.4% through building an effective hospital team, ensuring a safe and engaging environment, and improving medical quality and business performance. Responsible for cost containment, cash control/banking, asset protection, loss prevention, inventory management, Federal and DEA compliance. Develop and deploy new hospital initiatives including training physician partners, implementing an efficient patient workflow from intake to discharge and community marketing/outreach campaigns. Build client base by providing extraordinary service to existing clients and by initiating new marketing plans. Information Technology Manager Feb 2012 to Sep 2013 Company Name － City , State Ensured regulatory compliance and integrity of health information systems. Provided support during surveys, ADR, and internal audits. Mentored and ensured the professional development of new clinical employees by providing onsite educational programs and supported seasoned clinical staff by making field visits. Member of the Performance Improvement committee and oversaw compliance department operations. Information Technology Manager Sep 2008 to May 2011 Company Name － City , State Revised technology initiatives, and developed strategic/operations plans to drive business operations. Provided all technical support for EMR (Allscripts) projects. Developed, authored, distributed, and enhanced processes and improved procedural manuals/policies Standardized purchasing, procurement, inventory, and network operations. Championed mission-critical operational changes which required new system, network, and telecommunication system training and employee development. Recognized developing teams and processes that boosted growth, profitability, and efficiency. Revised clinical training collateral, delivered classroom instruction, and conducted clinical visits to ensure all field staff competencies in EMR system. Marketing Director Feb 2007 to Sep 2008 Company Name － City , State Led marketing initiatives including service packaging, advertising campaigns, seminar rollouts agency placements, endorsements, media activities, service reviews, and website referrals. Oversaw communication and 3rd part public relations. Director of Information Systems Jan 2004 to Feb 2007 Company Name － City , State Implemented the agency's first disaster recovery plan to minimize productivity loss. Established equipment lifecycles to maximize use of technology throughout the organization. Created and delivered agency computer/security training collateral and instruction to increase end user knowledge and minimize agency risks. Boosted user satisfaction by doubling bandwidth at 2 remote sites and tripling bandwidth at the corporate site, and ensuring usage of VoIP in future projects. Reduced maintenance costs, improved productivity, increased employee security, and decreased travel expenses by implementing Verizon cell phone plan to replace pagers, and included the Field Force Manager that Integrated into backend clinical system to do scheduling. Education Master of Business Administration (MBA) Keller Graduate School of Management － City , State Bachelor of Science , Telecommunications Management DeVry University － City , State Certifications Cisco Certified Network Associate (CCNA/CCAI) Leadership Training ITIL Foundations Certification Sniffer University - Sniffer Distributed Training Certified Novell Administrator (CNA 5.1) HIPAA/HITECH Regulation Skills ADR, advertising, Arcserve, Asset Management, agency, Backup Exec, Backup, banking, Budget Management, budgeting, business operations, Cable, CCNA, Cisco Certified Network Associate, CNA 5.1, Change Management, Conflict Resolution, corporate accounting, client, clients, Customer Relations, disaster recovery, educational programs, Employee Relations, financial, Ghost, information systems, Innovation, instruction, internal audits, inventory management, inventory, ITIL, Leadership Training, regulatory compliance, loss prevention, marketing plans, marketing, market, Window, Windows 2000, 2000, Enterprise, network, Networks, Novell NetWare 4.x, Certified Novell Administrator, packaging, Performance Management, Policies, processes, procurement, Project Management - Leadership, public relations, purchasing, quality, scheduling, Staff Development, strategic, Strategic Planning, surveys, Symantec, TCP/IP, technical support, telecommunication, phone, employee development, VoIP, website, workflow ",INFORMATION-TECHNOLOGY " EXECUTIVE CHEF Executive Profile An executive chef offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Skill Highlights Brand Development Butchery Cost Control Farmer Relationships Mentor and Development of Culinary Talent Recipe Research and Development Ingredient Procurement Core Accomplishments Launched Over 5 hotel/resort openings or re-development concepts 2015 Food Network “Beat Bobby Flay” Winner 2013- Developed Hotels first Vegetable Urban Garden System 2013- Developed Hotels first Apiary for honey bees 2013 Member on Marriott Food & Beverage Council, Southwest 2012 Leader of the Year, Renaissance Phoenix Downtown Hotel 2006 Winner of the Marriott International “Rising Star Chef” Award 2006 Winner of Arizona “Young Chef de Rottisuer” competition 2006 2nd Place at the West Coast “Young Chef de Rottisuer” competition 2005, 2006 & 2010 Marriott Stock award for “Special Achievement” 2005 Nominated “Rising Star Chef” for Marriott International Guest Chef Of Holland America 2004-2015 Professional Experience Executive Chef Aug 2014 to Apr 2015 Company Name - City , State Responsible for new opening hotel, assisted in development of all F&B concepts in this Boutique Hotel. Hire and train all culinary associates Create all recipes and plate costing. Build Culinary PR for the new property Operate PnL statements to align with projected budget Work hands on with all culinary team for training and consistency of food quality. Executive Chef Oct 2013 to Aug 2014 Company Name - City , State Responsible for new opening, development and implementing F&B Concepts for this luxury Boutique Hotel Hottest Hotel to open in KC Hire and train all F&B associates Deliver World Class Luxury experience of food & beverage Build Culinary PR for the new property Modern Mediterranean Cuisine with seasonal inspiration using Midwest artisan farmers High-end and volume, banquet and catering events forecasted 8 million F&B in the first year. Executive Chef Jan 2012 to Oct 2013 Company Name - City , State (Marriott Intl.) Responsible for opening, development and implementing all Brand initiatives for this full service 527 room hotel B&F Strategy, Breakfast Program, R Life Events Conversion Union hotel to Renaissance Brand Green zone ES results with Converted Property Current #1 in Renaissance Brand Event Service Developed and Opened Renaissance's premiere Elite Lounge #1 in Brand for Lounge Improved Food Cost by 1 point to Budget Member of Southwest Food Beverage Council for the Americas. Executive Sous Chef Jan 2010 to Jan 2012 Company Name - City , State AAA Five- Diamond Resort Responsible for all culinary outlets in the Resort to include BLT Steak (Celebrity Chef Laurent Tourondel), Rita's Kitchen, Sprouts, Hoppin Jacks, R-Bar, Golf Grill and Banquet Kitchen Combined F&B revenue of $22 mill annual Manage a total of 9 Managers/Supervisors and 100 associates Improved employee engagement score from 61% to 83% average or green zone for culinary Maintain Guest Satisfaction Score in all F&B areas to be number 1-2 in Brand. Improved ESS score to #1 Hotel in the Brand for 2010 Assigned property Coach for ""BLT"" Training roll out, Arizona market Responsible for all Quality Assurance Standards. Senior Sous Chef Nov 2002 to Jan 2010 Company Name - City , State Responsible for the development and implementation of all standard operating procedures for the food and beverage, in opening the hotel Combined F&B revenue of $58 million annual Responsible in creating seasonal menus Developed Chef Garden to procure our own organic seasonal fruits & vegetables. Developed Chefs tasting table and interactive cooking Demo wine room for site visits, wine dinners and specialty events. Created and Executed Hands on Cooking Class for guest and catering events. Sous Chef Mar 2002 to Oct 2002 Company Name - City , State Hands on training of all culinary team in fine dining, Contemporary American Cuisine Responsible for daily ordering with local farmers and purveyors Creating new menu ideas and working as Chef Tournat Work in multiple outlets Executing brunch, prix fixe menus, wine dinner and private parties for 25-100 people. PM Sous Chef Mar 2001 to Mar 2002 Company Name - City , State AAA Mobile, Five Diamond Resort and Spa Terrace, Windows on the Green & Mary Elaine's Responsible for scheduling, creating daily features, new menu selections. Purchasing and inventory of a wide variety of beef, game, seafood. Working with local purveyors and farmers. Apprenticeship Nov 2000 to Feb 2001 Company Name - City , State Four Star French restaurant celebrity Chef Daniel Boulud. Worked directly with executive Chef Alex Lee. Executed daily specials and sauces using the freshest ingredients and Nuevo French techniques. Worked stations as needed, prep, cook, and plate throughout dinner service. Lead Line Cook Feb 1998 to Feb 1999 Company Name - City , State Work all stations. sauté, fish and grill stations throughout dinner service Responsible for daily specials Menu costing for all Seasonal Changes. Butchery and Ordering Education Associate of Arts , Culinary Arts Feb 2001 California Culinary Academy - City , State High School Diploma , Culinary Arts Feb 1999 Metro Tech - City , State , Maricopa Mentorship , Tourism 1999 Phoenix Convention & Visitors bureau - City , State , maricopa one year mentorship in tourism Skills Budgeting, Gastronomic Technique, Development Coaching, Costing, Inventory, Associate Engagement, Networking, Purchasing, Quality Assurance, Scheduling, Excel, Word, Adobe ",CHEF " ACCOUNT RECEIVABLE Executive Summary Champion of continual process improvements to create more efficient work environments. Leads by example, developing, mentoring and sharing best practices across lines of businesses. Analytical judgment with the ability to analyze and determine course of action required to meet client delivery requirements. Excellent communication skills, organizational skills and customer service skills. Supports diversity, organizational astuteness, and demonstrates consistent ability to develop and deepen client and partner relationships. Received awards for Customer service and satisfaction consistently ranked in the top 88%. Awarded top performer out of 18 location for consistent and precise working standards within the banking industry. Core Qualifications Microsoft Office, Excel, Access, PowerPoint, Lotus notes, Outlook, 10 key, Data entry Professional Experience Account Receivable January 2014 to January 2014 Company Name － City , State Processed and verified all incoming checks inputting the client information into the system. Prepared invoices for recording, process all account receivable and deposit cash receipts. Maintained records of the debits and credits and update the system. Audited financial reports for accurate recording and process. Provide daily report for to ensure proper debits and credits are applied. Reconcile account booking saving over $1,000 from errors and omission from customers on outstanding invoices. Communicated with manager and other team member to resolve outstanding issues. Treasury Services Advisor January 2013 to January 2014 Company Name － City , State Researched, analyzed, and resolved a wide range of treasury, cash management and or depository products and service for Global Large Corporate accounts. Provided a depth knowledge of Account Reconcilement, Cash Vault services, deposit demand accounts, Electronic File Transmission, Cash Pro online usage, Automated Clearing House payments Wire Services and various treasury products and services Provided independent account management, client servicing and implementation coordination of new services for highly complex accounts. Identified opportunities to initiate client collaboration in the development of product services including recommending new products to clients. Displayed excellent client service skills while building and sustaining a client portfolio of over $56MM in revenue. Awarded Bank of America Silver medal for customer satisfaction score rating in top percentile. Provided day-to-day account servicing and resolution of routine to moderately complex inquiries (such as ACH, ARP, cash vault, lockbox, DDA and other platform) and operational requests for accounts and clients. Lead Ops Representative January 2007 to January 2013 Company Name － City , State Assisted and managed a team geared to retrieve checks from Image ATM and organize the daily Workflow. Responsible for debiting/crediting customer's general ledger accounts, with minimal impact to the Bank and clients. Established and maintained regular management routines to identify and communicate key priorities with stakeholders. Effectively influences clients to prioritize reporting efforts and follow best practices. Established and maintained effective filing system to identify and communicate system production issues to include resolution or escalation to reduce customer impacts. Effectively influences internal partners to prioritize and resolve outstanding system issues. Escalated problems to the appropriate line of business. Prepared and organized information for analytical reports, prepare and facilitate meeting agenda and other data as needed. Give internal business partners and external clients tours of the department. Maintained time keeping schedule for associates absence, tardiness, vacation and sick leaves. Cash Vault January 2010 to January 2012 Company Name － City , State Prepared incoming cash from customers, counting and strapping it with the help of a cash counting machine. Executed all aspects of system hardware operations that required the input of large quantities of cash into the machine. Resulting in minimal impact to clients. Prepared cash out or cash in ticket to adjust out of balance issues. Customer Service Representative January 2008 to January 2010 Company Name － City , State Executed all aspects of customer service incoming call center including inquiries, billing and activation of cellular service. Answered telephone for service questions for customer support,document the client needs. Lead Sorter Operator January 1997 to January 2007 Company Name － City , State Check Processing) Managed a team of experts that executed all aspects of system hardware installs and repairs regarding check 21 Sorter Operations. Resulting in 40% increase to Bank of America and its clients and a quick turnaround on all Service Level Agreements. Acted as subject matter expert relative to designing, documenting, implementing, monitoring and identifying qualitative improvement opportunities in Bank of America. Resulting a 100% enhanced process improvements and cost savings. Established and maintained regular management routines to identify and communicate system production issues to include resolution or escalation to reduce customer impacts. Effectively influences internal clients to prioritize and resolve outstanding system issues. Interviewed potential associate applying knowledge of laws, policies and regulation. Education Associates Degree : Applied Science, Criminal Justice , 2009 DeKalb Technical Institute － City , State Applied Science, Criminal Justice M&K : Education City , State Education Certification as Nursing Assistant -2004 CPR certified and First Aid Training MLS Real Estate School- 2004 Compliance training for Anti-Money Laundering, timekeeping, and other bank and federal regulation Skills 10 key, account management, ATM, balance, billing, call center, cash management, hardware, CPR certified, client, clients, customer satisfaction, customer service, customer support, Data entry, designing, filing, financial, First Aid, general ledger, Image, Lotus notes, Access, Excel, Money, Microsoft Office, Outlook, PowerPoint, Nursing, policies, quick, Real Estate, recording, repairs, reporting, Service Level Agreements, telephone, Transmission, treasury, Workflow ",BANKING " VP MARKETING & COMMUNICATIONS Summary Marketing manager and writer offering a comprehensive background in the development and execution of strategic marketing communication plans across all platforms to drive customer acquisition and retention. Highlights New customer acquisition Brand development Multi-media marketing CRM management Account management Copywriting Direct mail campaigns Interactive marketing Accomplishments Increased sales up to 80% year over year for 118-store retail chain through email marketing campaigns. Increased sales by 7% over baseline on average for national promotions. Exceeded customer retention an average of 0.66% with return on investment of 11.6%. Exceeded goals through teen driver safety program by r educing claim losses by 0.70% and increasing retention by 3.4% . Best in Show Award – Insurance Marketing Communications Association. National Award of Merit – United States Department of Transportation, U.S. Coast Guard. Trademarks for branding from the United States Patent and Trademark Office. Experience VP Marketing & Communications November 2015 Company Name － City , State Develop marketing strategy and business plan for creative agency promoting ecological consciousness of the sea and supporting the coastal business community. Manage all marketing and communication programs. Cultivate business leads to expand market. Create content and email marketing, press releases, and social media posts. Research Advocate March 2012 Company Name － City , State Review grants proposals for cancer research providing perspective and recommendations. Present critiques to panel of research scientists at Peer Review meetings in Washington, DC. Account Executive June 2013 to November 2015 Company Name － City , State Email and Social Media Marketing Management - Researched markets and worked with lead vendors, then executed, tested and analyzed targeted marketing campaigns using a variety of email service platforms for programs that resulted in increased sales up to 80% year over year for 118-store retail chain. Marketing Campaign Manager – Create and present strategic proposals to business leaders and manage all facets of clients' marketing programs including website, video, social media, info graphics, advertising and public relations. Responsible for achieving the business goals of multiple accounts in various industries by executing campaigns and analyzing results. Project Management – Develop project schedules, calendars, budgets and timelines and execute new product launches and marketing campaigns while managing internal staff and external vendors for on-time high quality deliverables. Analyze results and adjust to optimize success. Event Management – Develop and execute event plans and work on site at dozens of client grand openings and press events that include hundreds of people and top government officials. Internship Program Manager – Recruit and manage college interns and company internship program. Sr. Marketing Project Manager October 1988 to February 2012 Company Name － City , State Customer Retention Manager – Exceeded corporate customer retention goal by launching multi-channel retention programs geared toward distinct sales and customer segments. Analyzed results and adjusted target segments accordingly. Company Magazine Creator and Manager – Developed, launched, and managed cross functional teams to produce the customer magazine, “MetLife, Your Life,” to increase customer retention and referrals, encourage product cross sales, and promote safety to reduce claim losses. Three issues are published each year in twelve versions to targeted audiences with total circulation of more than 700,000 per issue. Project yielded increased customer retention of 0.66%, exceeding goal, with return on investment of 11.6%. Led quarterly executive publication advisory team. Website Manager –Developed, launched, and managed the complementary digital version of “MetLife, Your Life” magazine, metlifeyourlife.com, with strategic links to metlife.com and premier safety organizations to optimize SEO and cross sales. Teen Driver Safety Program Manager – Created and managed teen driver safety program to reduce accidents, injuries and claims and retain customers. Thousands of teens enrolled countrywide resulting in customer retention lift of 3.4%, and reduced claim losses by 0.70% exceeding goals. Partnered with IT for programming and fulfillment and reported retention results regularly to senior management. New Product Development Management –Launched enhanced auto, home, boat, and GrandProtect insurance products ensuring understanding of new features at all touch-points throughout the company including all sales distribution channels and customer service. Safety Program Manager – Created, developed, launched and managed driver safety discount programs for Top Driver and the National Safety Council working with IT, underwriting, claims and sales departments. Insurance Policy Package Redesign Team Leader – Led inter-departmental team to advise programmatic and customer-friendly enhancements to MetLife Auto & Home insurance policy package to improve customer experience. Sales Incentive Program Manager – Developed and administered a variety of incentive programs to increase sales throughout MetLife Sales Distribution. Fostered enthusiasm for programs with on-pace reporting. Average increased sales rate 7% over baseline for national promotions. Sales Recognition Manager – Collaborated with cross-functional teams and developed, kicked-off, and managed recognition programs for sales associates including programs for sales management, captive agents, independent agencies, and national and group accounts. Market Research – Research insurance industry activity and develop new initiatives to stay ahead of the competition. Utilized customer and public surveys and focus groups to tap into consumer insights. Correspondent January 1988 to January 2000 Company Name － City , State Reported on and wrote local interest stories. Columnist for monthly food and entertainment feature entitled ""RSVP"" which ran for five years. Education BA : Communication University of Pittsburgh － City , State BA : Business University of Pittsburgh － City , State Professional Designations Associate of Insurance Service (AIS) Associate of Personal Insurance (API) Skills Business strategy, content creation and management, email marketing, social media, public relations ",PUBLIC-RELATIONS " PRODUCTION DESIGNER Summary Specializing in Art Department I have had many different opportunities, as well as many different positions. I love working with a team and collaborating, though I can work alone and am happy to do what is asked. I am not concerned with receiving a position of power, I listen to instructions very intently. However if the situation called for it I can easily give instruction in a polite and respectful manner. I am also very skilled with almost all power tools, safety laws, and am a skilled teacher if the occasion calls for it. Though I enjoy the work in art department I am capable of filling any position if need be. I am very passionate about Film and the entertainment industry and will always be willing to help in any way I can. Highlights Work well with others and under pressure. Quick learner and yearns to excel. Keeps busy and takes initiative with things within my department. I am a great delegator when it comes to leading a team, however I am also very good at following instructions and the chain of command. Sketching and hand drafting. Proficient in MS Word & Powerpoint. Experienced in Photoshop, Aftereffects, Avid Media, and Google Sketchup. Accomplishments I have only been working in the industry for 3 years yet I already have 6 going on 7 projects listed on IMDB. I edited a screenplay, turned 50 pages of Dialogue into 127 pages of a well plotted Romance Comedy and full length feature. I have brought many people together and helped to create work opportunities for the people I believe in and that I know will do the job well. Experience Production Designer Jul 2014 to Aug 2014 Company Name － City , State Referred outside hire on a short, 15 minute student film with The New York Film Academy. A drama about a man, his life, and the life he gave and provided for his three children, one of which is a young deaf boy who was living on the streets until the main character takes him in; in turn leading to family turmoil within his little family. Coordinated the art department needs based on scheduling, handled art department budget and set coordinator during the build. Director of Photography Sep 2013 to Sep 2013 Company Name － City , State A one-day photo shoot for a Non Profit organization called The Bird Room. Found locations with natural lighting in Downtown Los Angeles for headshots, and artistic images for website, with dancers, actors, and our lovely group of donators. Set Decorator and Props assist ""Small Heist"" Mar 2013 to Mar 2013 Company Name － City , State A teaser trailer and promotional short film involving 5 Women who steal millions worth in diamonds but get played for fools. Dressed the set, helped with continuity, costuming, prop assist. , and also took over as art director when my production designer was called away. Art Director Apr 2013 to Jun 2013 Company Name － City , State My Name is Vivienne An independent feature film, that took nearly 3 weeks to shoot; about a superficial actress trying to become famous, and with no talent, and how she comes to terms with the reality of working to achieve a goal. I also acted as prop master and set dresser, as it was a low budget film, also I played the part of production designer when my boss was unable to make it. Production Designer Distinguished Gentlemen Nov 2012 to Jan 2013 Company Name － City , State An Independent sitcom, a three-day shoot, with 7 child actors between the ages of 9 and 13. Located. and purchased all the props and acted as prop master as well. Set decorator Jan 2013 to Feb 2013 Company Name － City , State A short film that follows the strange love story of a man with a very unusual sexual relationship with his plants, and learning to accept himself, finding there is some one out there for every one. Dressed the locations, props assist., created graphics, and was made Art director anytime the production designer was called away or setting up the next location, did art department runs an returns Art Department ""Science of Love"" Jan 2014 to Jan 2014 Company Name － City , State Two day music video shoot - Three day long Job Helped to finish building and painting the set, also involved in tear down. Dressed sets, did resets, and props assist. Set decorator/ Props Assist The Coed and the Zombie Stoner Dec 2013 to Dec 2013 Company Name － City , State Dressed locations, tore down dress, props Assist. prepped locations day before crew was to arrive. Art Director/ Art Department Coordinator/ Fire and Safety Management Jun 2014 to Jul 2014 Company Name － City , State 3 week long feature Film shoot. A serial killer sequel that took place in an abbandoned annual huanted house. I made sure the location was safe and fire hazard free upon crew arrival. Dressed locations, built props, Props master, Rigged location for easier grip managing that also acted as support for already established walls. Camera Assist. / Front door attendant / Audience member Jan 2014 to Jan 2014 Company Name － City , State The first ever Stand up Comedy Show at the Ivar theatre. Helped prep Cameras before guest arrival. Tended to talent. Checked I.D.s at the front door. Acted as a seat filler/audience member and was actually brought in by one comedian to finish his joke. Set designer and coordinator Aug 2013 to Sep 2013 Company Name － City , State I coordinated the build of two sets on one sound stage. One set was an easy break set that was made to mimic Goerge Millies A trip to the Moon Crash landing. The other was made to mimic a scene From one of Mae wests films. Miscellaneous Crew Dude Bro Party Massacre 3 Apr 2014 to Apr 2014 Company Name － City , State Production Assistant, stood at the front gate asking for proper indentification and directed arriving cast members to their proper waiting areas, as well as to costuming and make up. Brought water bottles to crew and made sure everything was locked down tight. Education Associate of Science , Film Production September 2013 The Los Angeles Film School － City , State , USA Taught the basics of every aspect and department in the film making experience. Was awarded with an Associates in the Science of Film. High School Diploma 2010 Eagle Rock jr./Sr. High school － City , State , USA Graduated with a 3.0 and majored in CSI (Advanced biology) and Horticulture. Skills Aftereffects, Photo, Photoshop, AD, Art, Avid, budget, drafting, edit, Film, lighting, director, excel, Powerpoint, MS Word, natural, composer, next, Camera, Profit, Quick learner, reality, safety, scheduling, Sketching, website ",DESIGNER " MEDIA CONSULTANT Professional Summary FILM &MEDIA |PUBLIC SPEAKING &COMMUNICATIONS |PRODUCTION |EDITING |STAFF MANAGEMENT SUMMARY OF QUALIFICATIONS Award-winning multi-media professional with 14+ years of wide-ranging experience in film, television and video production. Self-motivated and highly reliable; work well both independently and as part of a team. Proven ability to manage multiple projects and deadlines. Tactful and diplomatic, able to build and develop small and large creative and technical teams. Sophisticated communication skills with strong troubleshooting capabilities; collaborate well with managers and external partners to effectively develop teams and organize workflows from pre- to post-production. Seeking an opportunity to leverage my diverse skills and contribute to the success of creative teams. Skills MS Word, Excel, Outlook, PowerPoint, Internet And social media savvy Editing: Final Cut Seven, Avid, Adobe Premiere Production scheduling, budgeting, script review & breakdowns: Movie Magic Administrative, Scheduling Adobe Premiere, Script Arabic, Staffing Avid, Stories Budgeting, Time Content, Management Clients, Video Delivery, Video Production Documentation, Videography Editing, Workflow Fluent in English Film French Fundraising Hebrew Invoicing Director Magic Marketing Media production Excel Outlook PowerPoint MS Word Negotiations Communicator Camera Photography Presentations Pricing Processes Public relations Public speaking Speaking Read Work History 01/2017 to Current Company Name – City , State As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to potential clients. Maintain effective professional relationships with people from diverse backgrounds: meet with industry representatives and media partners, liaise with clients. Negotiate pricing, responsible for product delivery and invoicing. Create and maintain production schedules and optimize staffing. Manage day-to-day workflow including video and photography production. Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise. Obtain necessary licenses and documentation for location shoots. Identify production-related problems and implement appropriate solutions. MEDIA CONSULTANT , 01/2010 to 07/2015 Company Name – City , State Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and distribution organization. Organized fundraising and public speaking tours. Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable. Managed production staff. Filmed and translated interviews. Collaborated with the executive producers on production decisions, fundraising and marketing. Set up engagements in the US and Europe and did speaking tour to promote film. 07/2006 to 07/2009 Company Name – City , State Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies. Consistently met shooting, editing and production deadlines. Gathered and shared information quickly and calmly under tight schedules and constantly changing situations. Filmed live events and conducted interviews. Put together news packages. Edited footage and published content online. Operated camera for single- and multiple-camera productions. Successfully persuaded interviewees to tell personal stories to a regional audience. Education MA : Film &Media Production , 09/2016 New York Film Academy - City , State Work History 01/2017 to Current Company Name – City , State As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to potential clients. Maintain effective professional relationships with people from diverse backgrounds: meet with industry representatives and media partners, liaise with clients. Negotiate pricing, responsible for product delivery and invoicing. Create and maintain production schedules and optimize staffing. Manage day-to-day workflow including video and photography production. Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise. Obtain necessary licenses and documentation for location shoots. Identify production-related problems and implement appropriate solutions. MEDIA CONSULTANT , 01/2010 to 07/2015 Company Name – City , State Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and distribution organization. Organized fundraising and public speaking tours. Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable. Managed production staff. Filmed and translated interviews. Collaborated with the executive producers on production decisions, fundraising and marketing. Set up engagements in the US and Europe and did speaking tour to promote film. 07/2006 to 07/2009 Company Name – City , State Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies. Consistently met shooting, editing and production deadlines. Gathered and shared information quickly and calmly under tight schedules and constantly changing situations. Filmed live events and conducted interviews. Put together news packages. Edited footage and published content online. Operated camera for single- and multiple-camera productions. Successfully persuaded interviewees to tell personal stories to a regional audience. Languages Fully fluent in English and Arabic, proficient in Hebrew and French (read, write and speak) Skills MS Word, Excel, Outlook, PowerPoint, Internet And social media savvy EEditing: Final Cut Seven, Avid, Adobe Premiere PProduction scheduling, budgeting, script review & breakdowns: Movie Magic, Administrative, Adobe Premiere, Arabic, Avid, budgeting, content, clients, delivery, documentation, Editing, fluent in English, film, French, fundraising, Hebrew, invoicing, director, Magic, marketing, media production, Excel, Outlook, PowerPoint, MS Word, negotiations, communicator, camera, photography, presentations, pricing, processes, public relations, public speaking, speaking, read, scheduling, script, staffing, stories, time Management, video, Video Production, videography, workflow Additional Information FILMFESTIVALS , United Nations Associations Film Festival (UNAFF) 10th Al-Jazeera International Film Festival Kuala Lumpur Film Festival Harlem International Film Festival Manhattan Film Festival NYACK Film Festival The Yonkers Fest Film Festival (YOFI) SELECTEDAWARDS Aloha Accolade Award, Honolulu International Film Festival Humanity Spirit Award, The World's International Film Festival (TWIFF) Audience Award, Bellingham Human Rights Film Festival Audience Selection Award, Uno Port Art Films ",CONSULTANT " MATERIAL CONTROL SPECIALIST Summary Accomplished professional with 12 years of experience within the field of Logistics and 9 years of experience in Organizational Leadership. Expert at managing supply support, transportation, inventory control, purchasing, and distribution. Effective in customer service, cost reduction, and property management. Proficient in NALCOMIS/RSUPPLY, Big Safari Inventory (BSI), Cost Point, and FEDLOG Database. Versatile and proactive problem solver with excellent interpersonal skills. Highly adaptable to ever changing circumstances when engaging any project business plans within a fast-paced and demanding environment. Highlights MS Office Suite Decision Making Organizational Leadership Multi-Tasking Security Clearance Team Building Training Planning & Scheduling Analytical Thinking Flexibility Communication Skills Supervisor Skills Inventory Management Process Improvement Experience 12/2012 to 03/2015 Material Control Specialist Company Name Coordinate material movement between storage, production areas, and designated locations. Coordinate with purchasing, construction, warehouse, and engineering personnel to ensure appropriate scheduling, procurement, and movement of materials. Remove materials from inventory and coordinate the preparation of materials for shipment. Identify materials by military class of supply. Maintain records; manage traceability of documentation from receipt through shipment process. Verify materials or merchandise received against shipping/invoicing documents; record discrepancies and damaged materials. Examine store materials for deterioration and damage; provide documentation for disposal. Provide asset management, coordinate warehouse processes and distribution administration. 01/2012 to 10/2012 Logistics Supply Specialist Company Name － City , State Maintained inventory records/documentation for government assets management. Utilized the BSI/Cost Point System and entered data to track and maintain inventories. Processed request for mission support assets; monitored assets during deployments. Purchased, tracked, sourced, and accounted for assets in excess of $2 million. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Coordinated with planners, buyers, and vendors on parts acquisition. Determined parts requirements and developed provisioning documentation. Managed the DFIM program to ensure assets were returned and properly processed. Provided support for Program Managers with logistics proposal preparation, pricing and negotiations; assisted with training initiatives for logistics specific training. 01/2002 to 01/2011 Aviation Supply Specialist Company Name － City , State Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures. Validated customer requirements; processed and submitted requisitions. Processed and delivered materials in accordance with government regulations and procedures. Purchased, tracked, sourced, and accounted for assets in excess of $2 billion. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Military Experience 01/2002 to 01/2011 Specialist Company Name United States Marine Corps, Camp Pendleton, CA Aviation Supply Specialist Jan 2002 - Jan 2011 Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures. Validated customer requirements; processed and submitted requisitions. Processed and delivered materials in accordance with government regulations and procedures. Purchased, tracked, sourced, and accounted for assets in excess of $2 billion. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Education 2014 Certificate : Six Sigma Villanova University － City , State , US 2014 Certificate : Lean Villanova University － City , State 2003 Aviation Logistics Navy And Marine Corps Aviation Logistics － City , State 2000 High School Diploma : General Studies Boys Ranch High School － City , State , US Certifications HazMat Certified Skills Inventory, Aviation, Staffing, Documentation, Asset Management, Buying/procurement, Class, Comprehensive Large Array Data Stewardship System, Invoicing, Material Control, Procurement, Purchasing, Scheduling, Shipping, Bsi, Cost Point, Inventory Records, Logistics, Million, Pricing, Proposal Preparation, Provisioning, Training, Training Initiatives, Hazmat, Ms Office, Six Sigma, Six-sigma ",AVIATION " INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) Summary Retired Information Assurance Systems Security Certification Specialist responsible for managing and monitoring information systems and network security, and information systems security programs in support of the Information Security/Information Assurance mission for U.S. Army Medical Command and Defense Health Agency. Also, served as a clerk typist and secretary. Highlights Self-directed Results-oriented Time management Strong interpersonal skills Dedicated team player Labor relations Accomplishments Increased office organization by developing more efficient filing system and customer database protocols. Experience INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) 01/2012 to 11/2015 Company Name City , State Interpreted scan results, implemented corrective action, and prepared reports of findings in support of the network infrastructure. Worked in coordination with Army Cyber Command and Regional Computer Emergency Response (Army Cyber and RCERT) to support Computer Networks Attacks (CNA) and Computer Network Defense (CND) efforts. Chief Steward 01/2000 to 01/2012 Company Name City , State Defended the interest of the federal employees at Fort Sam Houston, TX.  Assigned cases to stewards based on their skill sets  Managed the receptionist area, including greeting visitors and  responding to telephone and in-person requests for information.  Prepared employee's rebuttal to grievances.  Organized files, developed spreadsheets, faxed reports and scanned    documents.  Participated in arbitrations, mediations, and Alternate dispute resolutions. Education Associate of Science : Business Administration 1980 Richard Bland College City , State Business Administration Skills Excellent attention to detail Fast Learner Ability to work under pressure Excellent problem-solving abilities ",INFORMATION-TECHNOLOGY " ADVANCED LEVEL WHEELED VEHICLE MECHANIC Career Focus To obtain a challenging, rewarding position in a professional and structured environment, where I can utilize my vast military experience, work ethic and training to become an integral contributor to a growing and productive organization. Skills Proven excellence with budgets, schedules, coordination, supervision, training, management, and maintenance of projects and programs at all levels, effectively interpreting and communicating requirements across functional organizations. In depth knowledge of OSHA, NAVOSH, and the handling, storage and disposition of Government Owned Property, and capable of providing effective employee training on all related topics. Verbal, interpersonal skills: able to facilitate cooperation among team members. Managerial skills with time management and delegation with the initiative to take on tasks and resolve problems immediately. Deeply instilled discipline, work ethic, customer astuteness, and conceptual thinking. A fast learner who will be an immediate asset to any workplace. Windows Server 2008 - planning, deploying, configuring, and maintaining AD infrastructure, environment, and objects. Core Qualifications Installation, Configuring, and Management of Windows 7 Active Directory Windows Server 2008 R2 Administration of Active Directory Managing Windows Server 2008 R2 Components IP Addressing & Name Resolution Network Components of Windows Server 2008 R2 Windows Server 2008 R2 MCSE 70-640, MCSE 70-642 and MCSE 70-646 Key Differences between Server 2003 and Server 2008. Windows 7 Domain Integration & Client Support. DHCP, WINS, RRAS, IPSEC, TCP/IP, & Computer Troubleshooting. Installing and supporting Windows 7 and Windows Server 2008 in virtual environment. IP and IP Routing; IPsec; DHCP; Remote Access. Installing, configuring, managing, and maintaining hardware. Configuring Domain Name Resolution, Network Connectivity; Installing and Deploying Windows Server 2008. Windows Server 2008 AD DS; Domain Controllers; Sites and Replication; Domains and Forests. Windows Server 2008 AD Group Policy; Managing Files; Backup; Managing Printers; File Servers Monitoring Computers; Patch Management and Security; Certificate Services and Server Virtualization In depth knowledge of the following: Network protocols and devices; TCP/IP including Sub netting and CIDR notation. Education and Training 2016 Bachelor of Science : Information System Security Colorado Technical University － City , State Pursuing BAS in Information System Security  2012 Certificate of Completion : Network Administrator Centriq Training － City , State 2011 Bachelor of Science : Information Security Columbia Southern University － City , State Pursuing BAS in Information Security Work Experience 04/2008 to 06/2012 Advanced Level Wheeled Vehicle Mechanic Company Name － City , State Successfully provided training and schedules, supervised, and guided my team through all aspects of recovery operations, in-process inspection/troubleshooting procedures, repairs and overhaul of all assigned wheeled vehicle mechanical and electrical components and systems, including but not limited to: power plant/packs, compression ignition engines, engine fuel systems, air induction and exhaust systems, cooling systems, vehicle chassis, frame cross members, clutches assemblies, transmissions, transfers, final drives, propeller shaft assemblies, brake systems steering systems, suspensions systems, fifth wheel assemblies, wheeled vehicle crane, hoist and winch assemblies, and hydraulic systems, and automotive electrical systems. Supervised and performed diagnostic troubleshooting to determine maintenance repair criteria using Test Measurement Diagnostic Equipment (TMDE). Performed equipment classification inspections and processed all appropriate documentation. Performed battlefield damage, assessment, and repair (BDAR). Supervised team performance in compliance with all applicable safety and security guidelines and standards, including OSHA and 670-1 Army Standard of Procedures. Responsible for parts and maintenance of over 125 vehicles, I trained my soldiers on the use of the electronic manual to research part numbers. I was responsible for all parts, orders and procurement schedules, and I conducted monthly, quarterly, and yearly inventories of all shop tools and tents. Controlled Government Owned Property including vehicles, supplies and tooling valued at approximately $3 million. Coordinated and prepared Up Armored Vehicles, Tools and supplies for travel to Iraq May 2009. Researched and provided Military Intelligence to mission going Soldiers during the 12-month deployment of Operation Iraqi Freedom Campaign. I supervised and provided training and guidance to eight soldiers, and helped them initiate their civilian and military education, fostering personal and professional development. 01/2000 Organizational Apprentice Maintenance Technician Organizational Maintenance Technician Company Name 01/2000 During my tour, I was promoted to Tool Petty Officer and Training Petty Officer. Maintained and serviced aircraft engine, fuel, and lubrication systems. Handled and serviced aircraft ashore, or aboard a ship. Performed complete aircraft turbo shaft and turboprop engine repair to determine reasons for engine degradation through spectrometric oil analysis tests. I also evaluated jet engine performance by using jet test cells for fixed turbojet engines Corrosion Control - As an Aviation Mechanic, I ensured the proper handling and disposal of hazardous materials according to OSHA and NAVOSH standards. I maintained all 60 FA-18 Super Hornets up to U.S. Navy paint scheme and corrosion protection standards, without incident. I successfully maintained 60 government owned FA-18 E/F Super Hornets, valued at $3.6 billion, while supervising Navy airmen up to E3. I effectively trained airmen on OSHA and NAVOSH Hazmat disposal requirements, conducted in training for Ship Board readiness in Rim Pac Maneuvers in 1995 and 1997, and deployed on two Naval Westpac's in 1996 and 1997. I also conducted maintenance and paint scheme training on the F/A 18 E/F super Hornet during Carrier Qualifications aboard the U.S.S. Lincoln. As Tool Petty Officer, I was in charge of controlling additional government owned property, including shop tools valued at $80,000, as well as 20 mechanics' tool boxes valued at $120,000. 11/1994 to 05/2002 Aviation Mechanic Company Name － City , State Certifications  CompTIA A+ Certified Pursuing Network Security Certification Centriq Administrator Program Certificate Military Basic Military Training Duke (electronic warfare) Training Rollover in MRAP's and Humvee's Training IED Training MRAP's (Mine Resistant Ambush Protected) Vehicles Training Combat Life Saver Skills Training Aberdeen Proving Ground 91B (Light Wheel Mechanic) Training F/A 18 Power Plant Training Air Craft Corrosion Control & Paint Touch Up and Markings Ship Board Fire Fighting School  Skills A+ Certified, Active Directory, Backup Hardware, Computer Troubleshooting, Client Support, DHCP, File Servers, IP Configuration, Power Point, Excel, Word, Access, MCSE, Windows 7,  Network Security,Routing, TCP/IP Protocol.  Additional Information Active DoD Secret Security Clearance  Commendations Meritorious Unity Commendation Medal USN Commendation National Defense Service Medal X2 Armed Forces Expeditionary Medal Global War On Terrorism Service Medal Iraq Campaign Med W Campaign Star Army Service Ribbon Overseas Service Ribbon Mechanic Driver Badge Good Conduct Medal X2 ",AVIATION " ADVISOR Summary Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skills High customer service standards Call center management experience Proficient in customer account software Strong problem solving ability Conflict resolution proficiency​ Customer Relationship Management software (CRM) Accomplishments Promoted to Call Center Manager in 2002. Experience Advisor 02/2007 to 08/2016 Company Name City , State Supervise a team of over 10 employees Make adjustments on customer accounts as needed Assist itune customers by adding or deleting services and products As an adviser I am the customer's first point of contact representing Apple Support many popular products like iPhones, iPads, MacBooks, and desktop Macs    Healthcare Representative 08/2005 to 02/2007 Company Name City , State Looked up members charts to give lab results apon request.  Assisted Members with appointments, referrals and tranferring to a nurse. Maintained 100% compliance with all hospital and government regulations (HIPPA). Confirmed and updated personal information every call to make sure Kaiser member accounts where up to date. Billing Specialist Supervisor 04/2001 to 08/2005 Company Name City , State Supervised 10- 15 call center employees Provided employee training as needed to my teamAssisted Comcast customers with billing inquiries and disputesImplemented employee incentives to keep up employee morale Education and Training Bachelor of Arts : Business Management 2017 University of Phoenix Business Management Rancho Cordova, Ca, USA Skills Professional, friendly, compassionate, active listener who processes the ability to Multi-task ",HEALTHCARE " SENIOR VP - INFORMATION TECHNOLOGY Executive Profile CORE SKILLS Demonstrates ability to be a strong leader in a fast paced environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn. Exceptional ability to manage a group of individuals, and coordinate and distribute daily tasks and unexpected issues that may arise An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic Skill Highlights Expertise Technology Optimization Budgeting & Operational Cost Team-Building, Training, & Leadership Goal-Setting & Business Planning Policy & Procedure Creation Conflict Resolution & Management Productivity, Efficiency, & Performance Improvements IT Security Project Management Vendor Relations Data Center Operations Operating Systems: Windows 7, XP, Server 2013, 2008, 2003, Microsoft Active Directory, SharePoint, Exchange Server: 2003, 2007, 2013, VM Ware, Trend Micro, Cisco Infrastructure Routers and Switches, Palo Alto, EMC storage solutions, Data Center Management Market Data & Trading Systems: Open Bloomberg and Server API, FactSet, Fidessa, Tethys, Lava, LEK, ICE, Tradeware, Reuters Eikon, Thomson One, Reuters Station, Instinet, NASDAQ Trader, Advent Professional Experience Senior VP - Information Technology 08/2014 to 09/2015 Company Name City , State Experienced technology leader with expertise in managing all aspects of front and back office systems in the Financial Services Industry. A solid leader who can utilize his diverse background of information technology and business management skills to create winning teams to support mission-critical infrastructure SVP, Head of Technology Infrastructure U.S. Direct information technology operations for a global Institutional sales, trading firm specializing in high yield and distressed debt, convertible bonds, international bonds, investment grade debt and asset-backed securities Coordinated relocation and setup of our primary NYC office location to a new office space, which included an entire hardware refresh for all network and desktop equipment Led migration of the existing legacy site-to-site VPN network in the U.S which consisted of 6 branch offices to the Toronto based MPLS network in conjunction with NYC office relocation Managed implementation of a NJ data center for high availability for critical U.S. trading operations, and migrated direct client wires to the data center Implemented a VM environment which reduced hardware, energy, and licensing costs saving $1.5M in capital expenditure Managed the migration of legacy PBX telecommunications system and implemented VoIP and video conferencing Coordinated setup and configuration of 3 new branch offices in Houston, TX, Stamford, CT, and New Orleans, LA Implemented disaster recovery plan which would make the Stamford, CT branch office the DR site for the NYC office Managed and negotiated all new and renewal vendor support contracts Managed Bloomberg terminal contracts and FIX connections for SSEOMS equity trading, and TOMS sell-side fixed income and derivative trading Member of the GMP steering committee for the approval, planning, and prioritization of all future IT projects. Chief Information Officer 01/2006 to 08/2014 Company Name City , State Managed technology for an institutional trading firm, specializing in Fixed Income and Equities products. Responsible for strategy, support and technology initiatives in a dynamic trading environment resulting in maximum system availability and responsive customer support. Worked very closely with Fixed Income and Equities traders, sales, analysts and senior management. Motivated direct reports and instilled a culture of teamwork to aid in the support and administration of a shared network and telecommunications infrastructure for both firms with 8 branch offices in the U.S Established policies and procedures and implemented a change control process to iron out all issues related to all new hardware and software rollouts Managed and negotiated all new and renewal IT related contracts with various vendors Successfully implemented and provided managerial oversight for a disaster recovery and business continuity plan Facilitated weekly meetings with upper management to communicate project status, targets, and issues Negotiated and implemented a new order management trading system and coordinated the migration of existing FIX connections to the new OMS Managed the successful replacement of core infrastructure appliances and negotiated costs with the vendor given the limited budget, and coordinated the design and construction of a more powerful UPS for the core infrastructure providing 3 hours of up-time in the event of a power outage to allow mission critical systems to remain functioning until main power is restored Planned and implemented the replacement of legacy web security appliances with Cisco ASA and IronPort appliances reducing network vulnerability, and allowing traders secure remote access to network resources Upgraded all primary and secondary network circuits due to the growing business relieving network latency issues. IT Support Manager 02/2001 to 06/2006 Company Name City , State Worked directly with vendors to implement/upgrade market data software and hardware Coordinated a successful PC hardware and operating system upgrade for all branch offices Managed and administered the upgrade of the Microsoft Exchange email system which included hardware replacement and server software upgrades Managed daily and incremental backups of critical files, and mail servers, and coordinated off-site storage of backup tapes Set standards and ordered equipment for the firm including PCs, servers and network peripherals Managed market data entitlements, FIX connections and new systems for all traders Participate in FINRA and 'in-house' audits, requests and regulation requirements. Education B.S : Computer Science 1999 Montclair State University Computer Science Skills Active Directory, API, backup, Bloomberg, bonds, Budgeting, budget, business management, Business Planning, Cisco, hardware, Conflict Resolution, contracts, client, customer support, design and construction, disaster recovery, email, Equities, equity, senior management, Fidessa, Financial, Fixed Income, GMP, Goal-Setting, information technology, Leadership, Team-Building, managerial, managing, Market, meetings, access, Exchange Server, Microsoft Exchange, mail, office, SharePoint, Windows 7, migration, network hardware, network, Operating Systems, operating system, Optimization, order management, PBX, PC hardware, peripherals, policies, Project Management, Reuters, Routers, sales, securities, servers, strategy, Switches, teamwork, telecommunications, Trading Systems, trading system, Trend, upgrades, upgrade, Vendor Relations, video conferencing, VPN, VM, VoIP ",INFORMATION-TECHNOLOGY " MASTER TEACHER Highlights Home schooling knowledge Calm and patient Certified in Early Childhood Education Head Start programs Strong communicator Toddler and preschool curricula Classroom management Classroom management Skills I have a lot patience, I communicate really well with children, I can usually calm a stressful situation quickly. Education Early Childhood Education 2000 San Jacinto College － City , State , USA Coursework in Child NutritionChild Abuse Awareness trainingCoursework in Emergency PreparednessCoursework in Behavior ManagementEmphasis in Child Development High School Diploma , General 1991 Beaumont High School － City , State , USA Emphasis in Child Development Experience Master Teacher Sep 2010 to Apr 2013 Company Name － City , State Conducted small group and individual classroom activities based on differentiated learning needs.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum to encourage student participation.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Applied the positive reinforcement method to redirect negative behaviors.Promoted language development skills through reading and storytelling. implemented family style meals. conducting parent/teacher conferences. and kept personal profiles of each child. Teachers Associate Aug 2004 to Nov 2009 Company Name － City , State Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs.Assisted 5-6 children per station during small group learning periods. Organized field trips to Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.to encourage student participation.Organized field trips to local parks, fire stations and zoos.Maintained daily records of children's individual activities, behaviors, meals and naps. Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Maintained daily records of children's individual activities, behaviors, meals and naps. Teacher aide Aug 1999 to Mar 2001 Company Name － City , State Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Organized field trips to local parks, fire stations and zoos. Assisted 5-6 children per station during small group learning periods.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Helped prepare daily lesson plans for activities and lessons. Implemented emergent curriculum to encourage student participation. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Distributed quarterly educational assessments, similar to report cards, to each parent.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program. Extra-Curricular Activities I ran the nursery at my church for a yea and then taught Sunday school for the older kids for another two years . I also helped run an after school ""get your homework done here"" program the community started where kids that didn't have help at home could come to us and get help with their homework or for the younger children the parents could enroll them and they would come daily after school. Summary Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children. ",TEACHER " FLORAL DESIGNER Summary I am a retail floral designer who is energetic, outgoing and detail-oriented. I can handle multiple responsibilities simultaneously while providing exceptional customer service. I have been in floral sales for 13 years and in other avenues of retail sales for over 20 years. I am a driven and results-focused professional seeking a position in a company in which I can share my talents. Experience 10/2014 to 01/2015 Company Name City , State Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern. Cheerfully assisted staff to have a productive and festive holiday season. Resolve customer complaints regarding sales and service. Greet customers and ascertain what each customer wants or needs. Attended sales seminar to learn techniques for increasing sales for each order.Suggestive selling. Floral Designer 01/2006 to 09/2014 Company Name City , State Open store in morning. Filing sales receipts, taking phone orders, collecting orders from Teleflora Dove system. Confer with clients and giving quality customer service regarding price and type of floral arrangement or gourmet fruit basket desired and the date, time, and place of delivery. Trim material and arrange bouquets, wreaths, terrariums, and other items using trimmers, shapers, wire, pins, floral tape, foam, and other materials. Perform office and retail service duties such as keeping financial records, serving customers, answering telephones, selling giftware items and receiving payment. Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items. Decorate or supervise the decoration of buildings, halls, churches, or other facilities for parties, weddings and other occasions. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Attend floral symposiums to learn the latest floral trends for weddings and everyday design. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Floral Designer 07/2002 to 11/2005 Company Name City , State Worked in a dedicated team of six floral designers being able to multi task between selling, designing and answering the phone. Created floral designs for hospital functions and organized delivery for on time arrival for the event. Monitor customer preferences to determine focus of sales efforts. Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor. Motivated staff to be positive and to give exceptional customer service in a hospital environment. Take inventory or examine merchandise to identify items to be reordered or replenished. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Education Associates Degree : Retail May 1979 CAPE COD COMMUNITY COLLEGE City , State Retail CC Community College / Travel and Tourism Certificate 1999 Cass Floral School / Floral Design Certificate 2000 Skills advertising, cash register, Resolve customer complaints, client, clients, customer service, delivery, designing, Filing, financial, focus, inventory, materials, office, 2000, quality, receiving, retail, selling, sales, tables, telephones, phone, type ",DESIGNER