Datasets:
| text,label | |
| "@USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?",-1 | |
| @USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice,-1 | |
| @united crashed trying to check in.,-1 | |
| @SouthwestAir please....can I have the last tickets for me and my best friend to #DestinationDragons http://t.co/eQqi1nfSZh,0 | |
| @AmericanAir we did check before going to de airport and everything was fine. #fail,-1 | |
| "@JetBlue flight 1041 to Savannah, GA",0 | |
| @JetBlue why was Flight 1856 delayed to Buffalo ? It’s a direct flight and the plane is at the gate.,-1 | |
| @united sent DM's,0 | |
| @united no they did not want to deliver at my house. Had to go to sombrons else house,-1 | |
| "@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 #CheapFlights #FareCompare",0 | |
| @USAirways so what is the difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee?,0 | |
| @SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air,-1 | |
| @SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked,-1 | |
| "@USAirways flight today Cancelled Flighted in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!",-1 | |
| @JetBlue no. come on.,0 | |
| @AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄,1 | |
| UA3388 @united was Cancelled Flightled not delayed. Re-Flight Booking Problems still 90 miles from home. At least acknowledge the Cancelled Flightlation.,-1 | |
| @AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere.,-1 | |
| "@JetBlue nope. The ""regular"" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS.",-1 | |
| @JetBlue just called that number and left message. Are you at to pass along message to team too?,-1 | |
| @VirginAmerica can you please get me to the new york area before monday afternoon,0 | |
| @USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!,0 | |
| "@VirginAmerica a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.",-1 | |
| @VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,1 | |
| @USAirways thanks for being so bad you make a two day train trip look appealing!!,-1 | |
| @VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.,-1 | |
| @VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon?,-1 | |
| @SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled.,-1 | |
| @USAirways #Unbelievable that for 2 consecutive days I can't get through to a person. On hold over 2 hours and still going,-1 | |
| @United What's your phone number? Customer service question.,0 | |
| @USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?,-1 | |
| "@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?",1 | |
| @united like continental's chicken feat fairs,0 | |
| @SouthwestAir I will dm you now,0 | |
| @JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise,-1 | |
| @SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6,-1 | |
| @united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins),-1 | |
| "@united instead of be told when we board, we have to wait for the emails telling us about the delays.",-1 | |
| "@SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min.",-1 | |
| "@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!",1 | |
| @USAirways there is a travel advis for nyc and phil PA -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?,-1 | |
| @USAirways I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook.,-1 | |
| @USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer,-1 | |
| "@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and...",-1 | |
| @AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?,-1 | |
| @SouthwestAir k but who won destination dragons,0 | |
| @SouthwestAir Yes I can. But you guys should get your act together.,-1 | |
| @united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!,-1 | |
| "@SouthwestAir open seating is like an open marriage, there's so much love for strangers!",1 | |
| @United blocked me from DM'ing them because they would rather I complain about them in a public forum,-1 | |
| "@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!",-1 | |
| "@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.",-1 | |
| @southwestair Grand total from landing to getting bag: one hour. That's very sad.,-1 | |
| @AmericanAir I need an answer why we can't get into Wichita Falls.,-1 | |
| @SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?,-1 | |
| @jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung,1 | |
| @JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome,1 | |
| @AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info,-1 | |
| "@united You can't control turbulence, but you can control customer experience, lot of scared people up here.",-1 | |
| "@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP",0 | |
| "@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!",1 | |
| @USAirways Can I book award travel on Etihad with Dividend Miles?,0 | |
| "@AmericanAir thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????",-1 | |
| @AmericanAir she doesn't have Twitter.,0 | |
| @USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed,-1 | |
| @SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.,-1 | |
| @united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.,-1 | |
| @SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!,1 | |
| @AmericanAir you guys are killing me. http://t.co/22iPGeIcSm,-1 | |
| @jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?,-1 | |
| @AmericanAir These are some awesome photos. Thanks for sharing! 😁,1 | |
| @SouthwestAir I have followed you. Awaiting your DM.,0 | |
| @united terrible service for military members and their families. #ridiculous #UnitedAirlines,-1 | |
| @united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!,-1 | |
| "@USAirways It's 838. We boarded and we are waiting now to take off, hopefully.",0 | |
| @SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking,1 | |
| "@AmericanAir The website won't let me view my reservation due to ""changes made outside http://t.co/nwF2FkA8fY"". I'm on hold now to get help.",-1 | |
| @SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!,1 | |
| @JetBlue Longing to look into the blue eyes. #firstlove,1 | |
| @AmericanAir has been almost a month and still no response to my online complaint/questions. Out $300 because of it.,-1 | |
| @SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU,1 | |
| @usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing,-1 | |
| "@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE.",-1 | |
| "@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that",-1 | |
| @united UA1534 has now had 11 different departure times. Wtf. Make up your mind.,-1 | |
| “@JetBlue: Our fleet's on fleek. http://t.co/5KshTUe6Q0” 😂,0 | |
| "@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face",1 | |
| @USAirways I've flown 6 figured worth of miles in my lifetime. This was my first and last ever flight on US Airways,-1 | |
| @AmericanAir Thank you.,1 | |
| "@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http://t.co/3ZZKQWWbJz",0 | |
| @USAirways You will be hearing a lot more from me instead of your feedback when I get back home.,-1 | |
| @JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me,-1 | |
| @VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4,1 | |
| "@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said ""we are waiting for the mechanics to finish lunch""!",-1 | |
| @united now this http://t.co/uygeW2Nosr,-1 | |
| @usairways would it kill you to let me know how many minutes I might be on hold?,-1 | |
| @AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!,-1 | |
| @united seriously. This is just complete bs.,-1 | |
| @JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/P6eef1zWzc,0 | |
| "@SouthwestAir Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http://t.co/C8mqEzXVdH",1 | |
| @SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?,-1 | |
| The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.,-1 | |
| @united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke,-1 | |
| @southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!,-1 | |
| @USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?,-1 | |
| @USAirways will you fly me to somewhere warm? I'm tired of this snow! :(,-1 | |
| @USAirways Can you provide me with info about checking strollers and car seats? Costs? Restrictions? Need to bring 2 seats 1 stroller.,0 | |
| @united @AmericanAir spent hundreds to rectify the situation and you guys go quiet,-1 | |
| @SouthwestAir please do something about the speed of your WiFi connections on your planes. It might as well be non-existent.,-1 | |
| "@united thank you! Good service, safe flight... 1/2 way home!",1 | |
| @USAirways the flight that I did not connect to was 1857.,-1 | |
| "@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked.",0 | |
| @SouthwestAir you guys need better communication to your customers. This is rude and unprofessional.,-1 | |
| @JetBlue thanks!,1 | |
| @united I will but right now I'm to angry,-1 | |
| @USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1),-1 | |
| "@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI",-1 | |
| @UsAirways your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500.,-1 | |
| "@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! 😕",-1 | |
| @USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S. I would like to change departing airport,0 | |
| @united DM ed u the request num,0 | |
| @united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!,-1 | |
| @SouthwestAir how can customers get in touch with you internationally from Mexico for lost baggage,0 | |
| @VirginAmerica why is flight 345 redirected?,0 | |
| "@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!",1 | |
| "@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in",-1 | |
| "@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again",-1 | |
| @JetBlue why haven't you allowed for flight changes into the NY area airports tonight? Everyone is saying travel is treacherous.,-1 | |
| ".@AmericanAir @USAirways Add insult to injury you guys ""misplaced"" my bag. | |
| Can't believe you have to pay money to be treated this poorly.",-1 | |
| @USAirways what is your policy around bringing a breast pump on board?,0 | |
| "@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?",-1 | |
| @united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!,-1 | |
| @JetBlue I have a reservation for tomorrow morning but trying to get back 2 night bc other flight was going to jfk. Can I get on list at CTG,0 | |
| @AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.,-1 | |
| “@JetBlue: Our fleet's on fleek. http://t.co/3Ltx7JKBo9” is fleek dead yet now?,0 | |
| @AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her the drunk passenger had to have a wheelchair to get off plane,-1 | |
| "@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!",-1 | |
| "@SouthwestAir okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won & should send a DM but then it was deleted?",0 | |
| @JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified,0 | |
| @USAirways just hung up on me again. Another waste of an hour of my time. How am I supposed to book a one way award flight? #badwebsite,-1 | |
| @VirginAmerica I see what you did there ;),1 | |
| @AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions,-1 | |
| @JetBlue thanks,1 | |
| @JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?,-1 | |
| @JetBlue @NHLBruins repping the Bruins in Cleveland at Rock n Roll HOF & The Christmas Story house #JetBlueBruins http://t.co/JKnWuGJ778,0 | |
| @united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better,-1 | |
| @AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true,-1 | |
| "@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember.",-1 | |
| @united stuck on Tarmac for the last hour. Can I have a beer?,-1 | |
| "@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience",-1 | |
| @AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting,-1 | |
| @JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight,-1 | |
| @AmericanAir I saw it finally come through on the mobile app. However it's for tomorrow and I have meetings tonight that I'm trying to make.,0 | |
| @USAirways You guys are screwing up my trip. Thanks for nothing. #lazy,-1 | |
| "@united Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of ""pilots haven't arrived yet"" announcements.",0 | |
| .@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality. Dare you.,-1 | |
| "@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints",-1 | |
| @USAirways I've been on hold for over 90 minutes... There's a lack of quality service here. Nobody cares that I hate your shitty airline.,-1 | |
| @JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.,-1 | |
| @united yes but taking two days to get bag delivered. Missed a full day skiing because of this.,-1 | |
| @united nope I gave up - maybe they'll deliver it,-1 | |
| @SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?,1 | |
| @AmericanAir thank you!,1 | |
| @united @reccewife with the exception of everything you've asked for. Heh,0 | |
| @USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!,-1 | |
| @JetBlue thanks anyways @SouthwestAir has my back! Awesome rate & amazing customer service #nomoreaggravation,0 | |
| @SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.,-1 | |
| @SouthwestAir sure can! Just a second.,0 | |
| "@AmericanAir we then had to deplane, and change planes.",0 | |
| "@USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you",0 | |
| "@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)",-1 | |
| @USAirways So no idea? Thanks...,0 | |
| @AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume,-1 | |
| Welllllll.... RT @JetBlue: Our fleet's on fleek. http://t.co/dHHomG2kiX,0 | |
| "@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage.",-1 | |
| @SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!,-1 | |
| "@united yes, I know that. The question is ""why is that still the case""? #fail",-1 | |
| @VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business,-1 | |
| @JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!,1 | |
| @JetBlue Start including PTO in your getaway packages and I'm all in,1 | |
| @JetBlue the departure time keeps getting Late Flightr. I'll be lucky if I'm home by 3am,-1 | |
| @JetBlue beautiful ride. Thanks again:),1 | |
| Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united,0 | |
| "@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!",-1 | |
| "@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229",-1 | |
| @AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.,-1 | |
| "@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas @LASairport http://t.co/2IR7ynMBdU",0 | |
| @united where is our luggage,-1 | |
| @united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.,-1 | |
| "@AmericanAir DM the locator code, thanks.",0 | |
| um wut “@JetBlue: Our fleet's on fleek. http://t.co/M4UWcPxtXJ”,0 | |
| "@USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty & they won't let me sit there",-1 | |
| @AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after,-1 | |
| @united DCA-EWR Flight #4372,0 | |
| @SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.,1 | |
| @AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.,1 | |
| @united just had the worst customer service experience ever on united airlines,-1 | |
| @SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.,1 | |
| "@SouthwestAir you are over 40, please start acting your age and stop with the short-shorts!",-1 | |
| @USAirways My flight finally arrived in Charlotte. They booked my luggage thru to lga but no room on flight for me. What a mess,-1 | |
| "@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.",-1 | |
| @AmericanAir do you offer group pricing discounts by any chance?,0 | |
| "@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all...",-1 | |
| "@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.",-1 | |
| @united thank you! My second flight I already got bumped up to 1st! Love it!,1 | |
| @JetBlue what's good with a Miami terminal?,0 | |
| @USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.,-1 | |
| "@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever.",-1 | |
| "@JetBlue may I check my 17-month-old child's fold-up crib for free on my flight tomorrow, similar to your policy for infant car seats?",0 | |
| @united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me,-1 | |
| @USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.,-1 | |
| "@AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks",-1 | |
| @VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame,-1 | |
| @AmericanAir no not yet. Waiting to be connected to an agent,0 | |
| @united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!,1 | |
| @united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight,-1 | |
| @AmericanAir yes. He's in the next flight,0 | |
| "@AmericanAir well done, you have taken the fun out of air travel @PHLAirport",-1 | |
| @united - ok noted. All details will be DM'ed to you shortly.,0 | |
| @SouthwestAir yes can do,0 | |
| @SouthwestAir been on hold for 1.5 hrs. What's up?,-1 | |
| @USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.,-1 | |
| "@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here",-1 | |
| @JetBlue so what about California,0 | |
| @USAirways is anyone working today?? Anyone want to pick up a phone?,-1 | |
| @SouthwestAir Plz consider customers you're losing to #AA for 🚫 the KC ↔️ OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals,0 | |
| @united just tried to log in and was told e-mail log in not currently available,-1 | |
| @JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice,-1 | |
| "@AmericanAir I'd love to take my seat, but it appears as though someone already has. #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb",-1 | |
| @SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!,1 | |
| "@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit",-1 | |
| @AmericanAir please message me for assistance - can't get through to anyone.,-1 | |
| @united thanks for all the help! Totally appreciate it and you made it super easy too,1 | |
| "@AmericanAir know that I could use that for a flight into Canada. By they time they figured it out, it was too Late Flight to check our bags",0 | |
| @USAirways sorry doesn't help. It's midnight PST. How in the hell am I still on hold after 90 minutes on customer service line?,-1 | |
| @SouthwestAir When is the last chance to win #DestinationDragon ???,0 | |
| Why we can't have nice things. RT @JetBlue: Our fleet's on fleek. http://t.co/HP9RPPCvHx,0 | |
| @USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA,-1 | |
| "“@JetBlue: Our fleet's on fleek. http://t.co/g97HAbyeP5” | |
| SMH",0 | |
| @united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.,-1 | |
| @united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?,-1 | |
| "@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ",-1 | |
| ".@JetBlue Ah grasshopper, your twitterz kung fu no good. Hire geeks. http://t.co/8MWItRi9kF",-1 | |
| @JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀,1 | |
| @united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.,1 | |
| @united and waiting,-1 | |
| @united Ugh. My bags were sent to Palm Springs and not to LAX as promised. They better be at the hotel when I get there.,-1 | |
| @united was in the air. Just DMd you,0 | |
| "@USAirways yep, check it and my gmail 'Promotions' folder regularly... :-(",-1 | |
| @SouthwestAir are 5 people there?,0 | |
| @AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good,-1 | |
| @united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!,-1 | |
| @USAirways Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?,0 | |
| @SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA #9NEWSBusiness http://t.co/o3WlaInImY,1 | |
| @JetBlue Hawaii what deals u have for me,0 | |
| "@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer",-1 | |
| "@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)",1 | |
| @united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!,1 | |
| @SouthwestAir Luvin me some flights today!! Don't change!! And please add Paypal as payment option!!!,1 | |
| "@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded",-1 | |
| "@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️",1 | |
| @united if I have credit from a flight I Cancelled Flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?,0 | |
| @JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!,1 | |
| @united your overall experience of flying is not friendly,-1 | |
| @USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!,-1 | |
| @USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB,-1 | |
| ❤️❤️❤️“@JetBlue: Our fleet's on fleek. http://t.co/UHUmAskLdv”,0 | |
| Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY,0 | |
| @SouthwestAir can you answer the phone so I can change my flight plans. Srsly.,-1 | |
| @AmericanAir unable to access the website. Will try again.,-1 | |
| @JetBlue no news here at the gate. What are my options?,-1 | |
| @SouthwestAir go south everyone,0 | |
| @united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr,-1 | |
| @USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY??? SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???,-1 | |
| @USAirways Many thanks for your reply! http://t.co/6CGFv02gzb,1 | |
| @united Do miles earned with Explorer card count toward lifetime miles?,0 | |
| @JetBlue is bag check cut off 30 minutes before the original departure time or the estimated time shown online?,0 | |
| "@SouthwestAir three cheers to your Denver staff. Don't know if we | |
| will get out but they're keeping us smiling. http://t.co/RX8z53M7yy",1 | |
| @united i would like to know if its possiable to checkin online or must it be done at Schiphol?,0 | |
| .@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.,-1 | |
| @JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK,-1 | |
| "@united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?",0 | |
| @USAirways it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control???,-1 | |
| @AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings,-1 | |
| "@united just touched down in Miami - not too far off , Nicely done united 👍",1 | |
| "@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day.",-1 | |
| @VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?,0 | |
| @united a plane took our gate and now we're just waiting in a lot at DIA,-1 | |
| @United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!,0 | |
| @SouthwestAir I did. Thank you.,1 | |
| @americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure,-1 | |
| @JetBlue @BrandsSayingBae well here we go,1 | |
| @united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool,-1 | |
| @JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue,-1 | |
| @USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please,-1 | |
| @AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8,-1 | |
| @united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled,0 | |
| “@JetBlue: @KyleComer_ JetBlue reLate Flightd this time? ;)” no... But why won't school be Cancelled Flighted? it's very cold out,0 | |
| "@SouthwestAir well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore.",-1 | |
| @USAirways Still irritated that our well planned and booked return was messed with & with no warning.,-1 | |
| "@USAirways its fine. | |
| Just wondering where my money went...",-1 | |
| "@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!",-1 | |
| "@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).",-1 | |
| @united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.,0 | |
| @united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!,-1 | |
| @VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D,1 | |
| @united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx,-1 | |
| @JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.,-1 | |
| @AmericanAir Still on hold. Way to suck.,-1 | |
| @JetBlue I tried a burger which was good but expensive! Were lead to believe that food in the USA is cheap butnot here!,-1 | |
| @AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???,-1 | |
| "@united thanks, we did.",1 | |
| @AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.,-1 | |
| @USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent,-1 | |
| @USAirways is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM,0 | |
| "@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait.",-1 | |
| @AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours. Got a call but was hung up on.,-1 | |
| @SouthwestAir link doesn't work,-1 | |
| "@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather.",-1 | |
| @USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service,-1 | |
| @SouthwestAir I absolutely will. Where can I send it?,0 | |
| @SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq,-1 | |
| @united flights taking off from IAD this afternoon?,0 | |
| @SouthwestAir Does anyone ever answer your phone? #poor,-1 | |
| @united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate,-1 | |
| @AmericanAir zoom in on the sauce and potatoes. This stuff is vile. And I mean vile. http://t.co/m2PHoavRxC,-1 | |
| @united Will definitely do so. Sending a DM now.,0 | |
| @VirginAmerica Very nicely done. 👏,1 | |
| @USAirways half an inch of snow in Charlotte #overwhelming,-1 | |
| @JetBlue Aw okay thanks,1 | |
| @USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier. That's so wrong,-1 | |
| @united Is there a direct number to call to request a refund? Its telling me its not valid as I changed the ticket. No number on site,0 | |
| "@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too..",-1 | |
| @SouthwestAir it's the poor customer service that I have a problem with!!!!!,-1 | |
| @SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.,1 | |
| "@united Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so.",0 | |
| "@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your site—it's your site & responsibility to ensure correctness.",-1 | |
| "@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin",-1 | |
| @united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!,1 | |
| "@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢",-1 | |
| @SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying,-1 | |
| @united Thanks!,1 | |
| @united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.,1 | |
| @SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love,-1 | |
| @USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!!,-1 | |
| "@JetBlue what maintenance? The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board",-1 | |
| "@USAirways: u didn't bother following up, we booked with @Delta. @Delta understands cust srv: provided lunch 4 delays & upgraded seats!",-1 | |
| "@USAirways btw, not upset at usaiways, promise.",0 | |
| Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.,1 | |
| @JetBlue he's sch for 530 tmw on AA. would love to find him an earlier one with yall if possible. He's in FLL,0 | |
| @united GRK13575M is the file reference,-1 | |
| @JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!,0 | |
| @USAirways @AmericanAir 2hrs Late Flightr finally taking off😂😂😂,-1 | |
| @united @ThisIsCoach Every time my united flight got delayed. this is a big frustration.,-1 | |
| @USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight.,-1 | |
| .@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.,1 | |
| @USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!,-1 | |
| @united note: they are traveling w 2yr old. Unreal,-1 | |
| "@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in.",-1 | |
| "@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.",-1 | |
| @SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated,-1 | |
| @AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.,-1 | |
| "@USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice.",-1 | |
| @USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.,0 | |
| @USAirways can you add my KTN to an existing reservation?,0 | |
| @AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??,-1 | |
| "@united Nice ""partners"" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R",-1 | |
| @SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(,-1 | |
| @SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?,-1 | |
| "@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?",-1 | |
| @united I sent you a dm hours ago,-1 | |
| @AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward,-1 | |
| "@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O",-1 | |
| @united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min,-1 | |
| @SouthwestAir oh my god thank you so much!!! I just sent you a DM,1 | |
| "@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal.",-1 | |
| @united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA,-1 | |
| @AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available,-1 | |
| "@AmericanAir Understood. Integration takes time, but no excuse for poor customer service",-1 | |
| "@USAirways comedy of errors continues..."" We can't get into our gate, there is a broken down truck in the way"" #fail",-1 | |
| @united how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :),0 | |
| @JetBlue It was fabulous! Very pleased.,1 | |
| @SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef,1 | |
| @united on a flight at 11:30 tomorrow.,0 | |
| @AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot. Makes a person paranoid.,-1 | |
| @united My contact stuff is in the bag and I'm legally blind. This is so messed up.,-1 | |
| @SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations,1 | |
| @SouthwestAir discount for three delays?,-1 | |
| "@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight",0 | |
| @united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable,-1 | |
| @AmericanAir you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks.,-1 | |
| "@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account.. a long, incredibly frustrating day",-1 | |
| @SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?,0 | |
| @USAirways I paid for my seat. I expect to be able to use my full seat,-1 | |
| @AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them,-1 | |
| @USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?,-1 | |
| @JetBlue oh definitely. I kind of only fly JetBlue.,1 | |
| @JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it,0 | |
| @USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!,1 | |
| @USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on,-1 | |
| "@AmericanAir I have got a flight for | |
| The next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit",-1 | |
| @SouthwestAir On hold for two hours and it timed-out on me. Great system you got there.,-1 | |
| @united i need my confirmation number! Can you give it to me?,0 | |
| @USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5,-1 | |
| @USAirways sitting here in PHL with all of your rude Customer Service Agents!,-1 | |
| @SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.😭,-1 | |
| "@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice",-1 | |
| @SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁,-1 | |
| @USAirways fuck you.,-1 | |
| "@JetBlue flying w/ infant for the 1st time, can I bring a canister of powder formula for a carry on and/or use my plastic formula divider?",0 | |
| @AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks,-1 | |
| "@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing.",-1 | |
| @VirginAmerica plus you've added commercials to the experience... tacky.,1 | |
| @USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long,-1 | |
| @USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.,1 | |
| @SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??,0 | |
| "@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???",-1 | |
| @JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee,1 | |
| @SouthwestAir Can I get any help with Cancelled Flighting my flight reservation?,0 | |
| @JetBlue I am But Your customer service is Brutal.,-1 | |
| @USAirways i understand that but i should still be able to view my reservation online....,-1 | |
| "@USAirways has no idea what customer service means. As the customer, if you mess up my plans, don't treat me like its no big deal!",-1 | |
| @SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.,-1 | |
| @USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.,-1 | |
| @USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx,-1 | |
| "@SouthwestAir 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney",-1 | |
| @USAirways understood and so does us airways. Getting through tsa is the problem,-1 | |
| @AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644,1 | |
| @JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me,-1 | |
| @SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz,0 | |
| @USAirways Round Two of being THE worst airline ever.,-1 | |
| @AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow.,-1 | |
| @SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight,-1 | |
| @USAirways Hey. I hve Cancelled Flightled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?,-1 | |
| @SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40,1 | |
| @AmericanAir It's sad how I can't afford any long distance trips though. :/,-1 | |
| “@JetBlue: Our fleet's on fleek. http://t.co/RkwugmanM9” lmao you know a white person said this,0 | |
| @USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.,-1 | |
| @USAirways thanks for reaching out to me. My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.,1 | |
| "@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!",-1 | |
| @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi,0 | |
| "@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr",-1 | |
| @JetBlue How can I check that? I do not believe I was given a credit for that automatically. :/,0 | |
| @SouthwestAir LUV Ya Too!!!! I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR,1 | |
| @USAirways Thank you!,1 | |
| @united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot? Now I miss my meeting Atlanta because someone slept in?,-1 | |
| @AmericanAir yes I have. Thanks,1 | |
| @united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k,-1 | |
| @united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP,-1 | |
| @SouthwestAir has the worst customer service on earth. Will never fly that airline again.,-1 | |
| @united I'm strongly considering taking my business elsewhere. #UnitedAirlines,-1 | |
| @united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!,-1 | |
| @USAirways please have your people hold flight 599 from Phoenix to San Jose. We pulling up to the gate! Scheduled to depart at 5:40,0 | |
| "@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr.",-1 | |
| "@AmericanAir My reservation is on hold, not me. Wish I was on hold but that's not possible with the phone issues at #americanair",-1 | |
| "@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow.",-1 | |
| @AmericanAir pls tell me how to get a person on the phone asap,-1 | |
| "@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.",0 | |
| @AmericanAir what's the status of flight 1357 out of sju?,0 | |
| @united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW,1 | |
| @USAirways now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? #frustrated #USAirways http://t.co/BuwjTVUWKM,-1 | |
| @USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3/19 - can someone please help! @WallStSlumLord @PKG49,0 | |
| "@AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry",-1 | |
| @USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways,-1 | |
| "@JetBlue Thanks, it's for next weekend though so my guess is it will only go higher.",0 | |
| "@SouthwestAir doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http://t.co/VbUxfPCKfa",-1 | |
| "@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter.",0 | |
| @united when will you offer real food in american clubs like the amazing food you offer in Heathrow?,-1 | |
| @AmericanAir Thanks!,1 | |
| @united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible,-1 | |
| "@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint.",1 | |
| @USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM,-1 | |
| "@southwestair *any site*? gmail, facebook, etc.",0 | |
| @AmericanAir 37 minutes??????,-1 | |
| "@JetBlue Flight 1447 (N351JB) ""JBLU"" arrives at @FlyTPA following flight from Westchester County Airport http://t.co/xX2M2jxQep",0 | |
| @AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone,-1 | |
| @united free hotel doesn't make up for such poor customer service and disregard,-1 | |
| @JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.,1 | |
| "@USAirways grades for this trip: | |
| Flight timeliness: 👎✈️ | |
| Cancelled Flightations: 👎😬 | |
| Customer Service: 👎😡 | |
| Flight attendants: 😊👏",-1 | |
| "BY THE GRACE OF GOD, I MADE IT! “@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.”",1 | |
| "@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...",-1 | |
| @united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?,-1 | |
| @AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.,-1 | |
| ".@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive",-1 | |
| "@AmericanAir After being patient about my ""delayed"" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!",-1 | |
| @united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!,-1 | |
| "@AmericanAir why do you continually play the ""according to federal regulations"" every 58 seconds. I could see if you had quicker service...",-1 | |
| "@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care",-1 | |
| @USAirways will be stuck in PHX overnight. Service is getting worse. Flying southwest from now on.,-1 | |
| @AmericanAir done,0 | |
| @USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless,-1 | |
| @SouthwestAir Thank you. Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter?,-1 | |
| @united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf,-1 | |
| @VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?,-1 | |
| @AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications.,-1 | |
| "@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF",-1 | |
| @JetBlue are @AskAmex Amex Plat holders provided access or a credit in the Airspace Lounge in JKF?,0 | |
| @united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice,-1 | |
| @AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first. Will I get stuck in Nashville?,0 | |
| @SouthwestAir I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate.,0 | |
| @united Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day!,1 | |
| @united can you assign seats,0 | |
| "@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx",1 | |
| @JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(,-1 | |
| @usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.,-1 | |
| @SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire,1 | |
| @united smiling? NOT!!,-1 | |
| @VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree,0 | |
| @USAirways you guys suck at JFK tonight -- oh this MORNING!!!,-1 | |
| @AmericanAir Absolutely!,1 | |
| @united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?,-1 | |
| @SouthwestAir OMG OMG OMG !!! I JUST DID!!,0 | |
| "“@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one.",-1 | |
| @SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv,1 | |
| @USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX,-1 | |
| @AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral,-1 | |
| "@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help",0 | |
| @united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.,1 | |
| "@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it",-1 | |
| @SouthwestAir the flight isn't that empty.... Is this rude or not? http://t.co/4RL0p5JChB,0 | |
| @united Your website deserves a new design. #html5 FTW!,-1 | |
| @USAirways What's the contact number for the corporate baggage office in Phoenix?,0 | |
| @AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!,-1 | |
| @united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united,-1 | |
| @USAirways Looking forward to some friends and family time in Arizona.,0 | |
| @USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks,-1 | |
| @SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.,-1 | |
| @JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!,1 | |
| @VirginAmerica I emailed your customer service team. Let me know if you need the tracking number.,0 | |
| @AmericanAir 4369. about 4 flights all using same gate w/buses to the planes. Awful boarding process. Hour and a half Late Flight,-1 | |
| @SouthwestAir we were rebooked on the 5:05 out of MDW. Some drink coupons could help!,-1 | |
| @USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time,-1 | |
| @USAirways #flight4592 LET US OFF THIS PLANE!!! please go to a gate. This is absurd.,-1 | |
| @USAirways Haha - that will indeed be a great day!,1 | |
| @united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I,-1 | |
| @united. Pls hold UA2066 for 9 cnx pax frm UA6194. All runners. A 5 min hold will save 2 fam frm miscnx. Pls. Twitter is watching.,0 | |
| @USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways,-1 | |
| @JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo,0 | |
| "Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come",1 | |
| @USAirways connection made. Thanks again this week. #daddyshome,1 | |
| @united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :),1 | |
| @united yes staff were rude and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!,-1 | |
| "@AmericanAir , CHECK DM PLEASE!",0 | |
| @USAirways i hate you,-1 | |
| @JetBlue - Definitely no note from whoever stole from me.,-1 | |
| @SouthwestAir and thanks!,1 | |
| @SouthwestAir no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!,-1 | |
| "@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49",-1 | |
| @AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http://t.co/XbKvcraOKn,0 | |
| @USAirways how can i get ahold of a reservations supervisor?,0 | |
| @united it sucks not having the money to book a flight to see the love of my life. 2600 miles away.,0 | |
| @JetBlue are you my friend?!,0 | |
| @SouthwestAir DM sent. Thanks for the help!,1 | |
| "@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?",0 | |
| @SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho,-1 | |
| "@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable.",-1 | |
| @united Thanks!,1 | |
| @SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter,1 | |
| @SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice,-1 | |
| @JetBlue They told us 10 minutes almost 40 minutes ago.,-1 | |
| @AmericanAir fly my child,0 | |
| "@USAirways @AmericanAir pissing off thousands of East coast customers. When the delay is longer than the flight, you = fail",-1 | |
| @SouthwestAir On hold with airline 45 min and counting. Service is terrible!,-1 | |
| @AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired,-1 | |
| @united noooooooooooooooooooooope.,-1 | |
| @JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha,0 | |
| @united 2nd Late Flight flight today,-1 | |
| @JetBlue I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?,0 | |
| @united you a bish,-1 | |
| @USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?,-1 | |
| @USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know,1 | |
| @united I need #United to be a better airline!!,-1 | |
| @SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had,-1 | |
| @USAirways churn rate increasing by the second,-1 | |
| @USAirways - done :),1 | |
| @SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!,-1 | |
| "@JetBlue I put it my ""to"" and ""from"" airports, click update and it tells me to put in my ""to"" and ""from"" airports.",-1 | |
| @USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???,-1 | |
| "I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference",0 | |
| @USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit.,-1 | |
| @united this is atrocious customer service.,-1 | |
| @JetBlue Now ur asking for the heavy guns! You know #IWouldDoAnythingForLove https://t.co/Yx1DQJn8nL #BrandMance #LoveSongFriday,0 | |
| @united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong,-1 | |
| @united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is unreal!!,-1 | |
| @VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?,-1 | |
| @SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!,-1 | |
| @JetBlue I only fly Jet Blue,1 | |
| @united thank you. I will address it with them,1 | |
| @united thnx ^LO :-),1 | |
| "@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange.",-1 | |
| @VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃,0 | |
| @USAirways : Premier provider of missed connections! #usairwaysfail,-1 | |
| "@JetBlue wow, keeping up with the times...",1 | |
| @united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger,-1 | |
| @united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa,-1 | |
| @United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.,-1 | |
| @JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?,-1 | |
| @united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue all of which will be getting my business. #unfriendlyskies #unbelievable,-1 | |
| @AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-)),1 | |
| @AmericanAir Thank You! CC: @packermama1,1 | |
| @united bad customer service to NYC a few weeks ago. Thinking of moving on,-1 | |
| @united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her,1 | |
| @SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.,-1 | |
| @AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.,1 | |
| @VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!,0 | |
| @united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5,1 | |
| @AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain,-1 | |
| @SouthwestAir can you please make sense of the companion promo? How to we set it up?,0 | |
| Made it to #Costa #Rica and back @JetBlue Missing it already! #Pura #Vida!,-1 | |
| "@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!",1 | |
| @united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!,-1 | |
| "@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!",-1 | |
| @united Yes ! :D (Y) From @therealaviation on Instagram :),1 | |
| @USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.,-1 | |
| @SouthwestAir safety back in Dallas!,0 | |
| @JetBlue They just came out. Thanks for the follow-up. That's why you're the best!,1 | |
| @USAirways using all of my monthly minute on hold with you assholes,-1 | |
| @americanair Help! I need to speak to a live agent before I lose my online reservation being held.,-1 | |
| "@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.",-1 | |
| "@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?",0 | |
| "@USAirways the gate agent said ""it's booked in full. Sorry"" I had a ticket with a 1st class seat. I will call customer service when I land.",-1 | |
| @SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy,-1 | |
| "@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman",1 | |
| @JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.,0 | |
| @AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation,1 | |
| @JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!,-1 | |
| @USAirways - just passed the 3 hour mark #onholdwith you for THIS call. Gave up after 2.5 this morning.,-1 | |
| @united I wanna be ride United airline! I love airplane,1 | |
| @AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.,-1 | |
| @SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!,1 | |
| @united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR,1 | |
| @USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...,-1 | |
| @united can you send me another confirmation email?,0 | |
| @JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing,1 | |
| @united has it been 4-6hrs yet?,-1 | |
| @AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!,1 | |
| "@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice",-1 | |
| @JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee,-1 | |
| @USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks,-1 | |
| "@United does a great job of answering public messages. Direct private messages, not so much.",-1 | |
| @USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything,1 | |
| @united so sorry. I ended up on US Air flight. Thank you though for getting back to me:),1 | |
| "@united, no. Re-booked with American and United said they'd transfer our bags to them.",-1 | |
| Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.,1 | |
| @USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5,-1 | |
| "@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever. #UnitedAirlines",-1 | |
| @SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.,-1 | |
| @USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?,-1 | |
| "@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800#",-1 | |
| Why? 😒 RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO,-1 | |
| @united 16 days for one flight and 8 for the other (roundtrip).,-1 | |
| "@USAirways really, so what does that mean??? #usairwayssucks",-1 | |
| @USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup,-1 | |
| "@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.",-1 | |
| @USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund,-1 | |
| "@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx",-1 | |
| "@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft",-1 | |
| @USAirways your customer service is horrible,-1 | |
| @AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?,-1 | |
| @AmericanAir great customer service thanks,1 | |
| @JetBlue will we be able to watch the Oscars on our flight tomorrow?,0 | |
| "@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight.",-1 | |
| "@united ok, I have that, pretty sure I had it before too but will wait and see what happens....",-1 | |
| @SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday,-1 | |
| @USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management,-1 | |
| @USAirways I am good. I just did not understand the terminology. but the merger brings new verbiage,0 | |
| @united question - was given food vouchers but can't use on plane..how come,-1 | |
| @AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.,-1 | |
| "@USAirways to my legal last name. So it's not technically a name change, | |
| I just used the wrong name",0 | |
| @USAirways I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler.,-1 | |
| @united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?,0 | |
| @VirginAmerica Site down? #help,-1 | |
| “@JetBlue: Our fleet's on fleek. http://t.co/gHJBp5Gg67” why,0 | |
| @USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??,-1 | |
| @VirginAmerica is the website down?,-1 | |
| @AmericanAir Your logo looks like 3D glasses.,0 | |
| @USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever,-1 | |
| @AmericanAir so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point.,-1 | |
| @AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!,1 | |
| @AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got.,-1 | |
| @SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help,-1 | |
| @united screwing me over twice in one month. Learned my lesson. We are through.,-1 | |
| @SouthwestAir need assistance getting an extension on a flight that has expired.,0 | |
| @SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!,1 | |
| "@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not ""scheduled"" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u",-1 | |
| @AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-,-1 | |
| "@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. ""Greetings from the pointy end of the airplane"" haha thanks!",1 | |
| "@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.",1 | |
| @USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.,-1 | |
| "@AmericanAir Also, been on hold for 30 minutes with your ""customer service"" to find out when my new flight is scheduled bc your site SUCKS",-1 | |
| @JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue,-1 | |
| @SouthwestAir Looks like brooding skies out of ONT this evening. http://t.co/X9BLwgWA68,0 | |
| @SouthwestAir That would be great. Thank you! I'll send it over when you follow.,1 | |
| @united any chance you could look into my problem from earlier?,0 | |
| @SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list,1 | |
| "@USAirways Flight Cancelled Flightled due to ""weather conditions"" in arrival city. Uh...I don't think so.",-1 | |
| "@united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com",0 | |
| @JetBlue A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion.,0 | |
| @USAirways Like I thought this was America. When did US Airways start operating under the rules of communist Russia?,-1 | |
| @USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough,0 | |
| @united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!,1 | |
| @AmericanAir get me outta here,-1 | |
| @SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue,-1 | |
| @AmericanAir I paid seat upgrade b4 the severe weather. Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!,-1 | |
| "@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude.",-1 | |
| "@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers",-1 | |
| @AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see,0 | |
| @SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly,1 | |
| @USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!,1 | |
| @JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu,-1 | |
| "@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?",-1 | |
| @USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes,-1 | |
| @JetBlue Flight 136 departed Phoenix at 1:30 am,0 | |
| "@VirginAmerica, @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9",0 | |
| @USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!,-1 | |
| "@SouthwestAir customer svc worse than the #WinterWeather ! Flight Cancelled Flighted, website malfunction, on hold for >1:34. http://t.co/PgwUkrpMOx",-1 | |
| @AmericanAir found out my flight tomorrow was Cancelled Flightled & got in the queue for a callback 3.5 hours ago…still nothing. Can I get rebooked??,-1 | |
| @JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!,1 | |
| @JetBlue 5 hours delayed now in hour increments? Really? & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?,-1 | |
| @AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all,-1 | |
| "@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence.",-1 | |
| @USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done,-1 | |
| "@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip",-1 | |
| "@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour.",-1 | |
| @united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife,-1 | |
| @USAirways Thanks again for ruiningmy vacation. You all are the best for this. Could not have done it without you.,-1 | |
| @JetBlue Looking cool,1 | |
| @united so is that two seats avail so far for us.,1 | |
| @SouthwestAir thank you!,1 | |
| @united 2 days and 3 planes with mechanical issues? Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!,-1 | |
| "@VirginAmerica - amazing customer service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying",1 | |
| @united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going,-1 | |
| @USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really?,-1 | |
| "@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way.",-1 | |
| @VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad,-1 | |
| @SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime,1 | |
| @JetBlue formally requests @LBAirport and @LongBeachCity to establish customs facilities for international flights http://t.co/jByVMsOd29,0 | |
| "@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤",-1 | |
| "@united do you think there Will problems at Newark, NJ on Saturday due to expected snow?",0 | |
| @united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it,0 | |
| @USAirways I will send an email with details Late Flightr. Thank you for responding.,-1 | |
| "@usairways really need help asap, so please make it quick. Thx.",-1 | |
| @united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.,-1 | |
| @SouthwestAir first time flying with you. You've definitely won me over!,1 | |
| @USAirways seriously??? did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?,-1 | |
| @AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn,-1 | |
| "@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin, since you cut #Philly flights ;)",1 | |
| "@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!",1 | |
| @AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face,-1 | |
| "@AmericanAir ""sorry you were disappointed"" #outoftouchwithreality #people have kids and jobs",-1 | |
| @JetBlue I thought the same thing after I sent it,0 | |
| @united once again your customer service rep was rude! I asked a question and in turn got attitude. Jane was no help. Disgusted again!,-1 | |
| @SouthwestAir @FortuneMagazine. I'm flying on one right this minute,0 | |
| "@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation.",-1 | |
| @united S/O to @Delta for coming in clutch and finally taking me home 🙌🙌,0 | |
| @USAirways International,0 | |
| @united Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ,-1 | |
| @united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG,0 | |
| @USAirways 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR,-1 | |
| "@JetBlue I know where you guys jet! LOL, but if you love me so much, help a brother out :) Hot weather, great nightlife, 2-3 hour flight",0 | |
| @VirginAmerica is your website ever coming back online?,0 | |
| @united no way one person is working entire security checkpoint in EWR 🆖,-1 | |
| @AmericanAir done. I hope you can offer something.,0 | |
| @VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.,1 | |
| @SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL,-1 | |
| @AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand. #allrepresentativesbusy #nooption,-1 | |
| Really ? 😑“@JetBlue: Our fleet's on fleek. http://t.co/V5QWkYXSW6”,0 | |
| "@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks",-1 | |
| @USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps,-1 | |
| @united I am impressed with your super-fast reply to @CGJase,1 | |
| @USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.,-1 | |
| @VirginAmerica wifi AND better seating.,1 | |
| "@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?",-1 | |
| "@SouthwestAir So there were 134 early-bird check-ins, because I was told there were no flythroughs? Good flight, otherwise ~",0 | |
| "@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)",1 | |
| "@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they ""couldn't staff the plane""",-1 | |
| @southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer,1 | |
| "@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day",-1 | |
| "@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks.",1 | |
| "@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero.",-1 | |
| "@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?",-1 | |
| "@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.",-1 | |
| @JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?,-1 | |
| @AmericanAir Is there a way I can get a record of all the flights I've taken with you?,0 | |
| @united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system,-1 | |
| @SouthwestAir done.0,0 | |
| @virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO. Just needs a cabaret singer. Think about it!,0 | |
| "@AmericanAir redirect my flight without telling me, service is abysmal.",-1 | |
| @united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!,-1 | |
| @SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.,-1 | |
| "@JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great.",0 | |
| @AmericanAir it's been almost 3 days and it's still frozen. Thanks doll 😘😑,-1 | |
| @VirginAmerica thanks so much!,1 | |
| "@United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures",0 | |
| "@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated",-1 | |
| @AmericanAir I'm not sure what happened to my USAirways status when the merger took place.,-1 | |
| @JetBlue C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at @united or @Delta .......,-1 | |
| "@USAirways Why is my ""first available"" flight for me now Tuesday but a flight today that is ""booked ""#flt 755 available to buy online?",-1 | |
| "@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable.",-1 | |
| @United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother,1 | |
| @JetBlue has the worst customer service out of any airline company. #dontflythem,-1 | |
| "@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.",1 | |
| @united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph,0 | |
| "@SouthwestAir no, thanks. I think we have it straight!",-1 | |
| @SouthwestAir filing it now. Thank you for your response.,1 | |
| @united Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??,-1 | |
| @united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel,-1 | |
| "@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.",1 | |
| "@SouthwestAir thanks a lot for sending a ""special deal"" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners",-1 | |
| @united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence,-1 | |
| "@SouthwestAir I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations.",-1 | |
| @AmericanAir But Eagle is always Late Flight,-1 | |
| @USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...,-1 | |
| @AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?,-1 | |
| "@USAirways & also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail",-1 | |
| @JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago,-1 | |
| "@VirginAmerica I just did, how can I DM? Do u have to also add me?",0 | |
| @AmericanAir WHERE IS MY BAG?!?!?!,-1 | |
| @AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles,-1 | |
| @SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?,-1 | |
| @SouthwestAir My DM won't go through but it is 261633561838. Please let me know if you need anything else.,0 | |
| @united an update on flight 5979 would be great!,-1 | |
| @AmericanAir rebooked into a different airport. Throwing a wrench into plans 👀,-1 | |
| "@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!",-1 | |
| @JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!,1 | |
| @JetBlue thanks for listening. Doesn't mean I don't appreciate you!,1 | |
| @united i booked lh via ua. However at gate they rebooked me to a Late Flightr lh flight. Now that flight didnt earn pqd for me. How do i get it,-1 | |
| This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp,-1 | |
| @united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?,0 | |
| @AmericanAir thx for the apology. A commitment to fix your broken system would be better. Actually fixing it would be better still.,-1 | |
| @AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!,-1 | |
| @JetBlue oh. Makes sense. My bad.,0 | |
| @AmericanAir do you still use DC9's?,0 | |
| "@AmericanAir @dfwairport Guys, let it go. http://t.co/vOxcghciJi",1 | |
| @AmericanAir ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?,-1 | |
| @USAirways What was the point of the merger? Why not just go out of business if your not turning a profit anymore?,-1 | |
| @JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today.,-1 | |
| "@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?",-1 | |
| @SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.,1 | |
| @USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.,0 | |
| "@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal",-1 | |
| @USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE,-1 | |
| @united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable,-1 | |
| @united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR,-1 | |
| @JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.,1 | |
| @united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.,-1 | |
| @AmericanAir finally made it to chicago - 13 hours Late Flight. Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.,-1 | |
| @VirginAmerica Lister to my show my on Monday 1230 130,0 | |
| @SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?,-1 | |
| @USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.,-1 | |
| @united I wanna be grand staff,1 | |
| "@AmericanAir I understand that, but I'm not even being put on hold - it says ""try again Late Flightr, goodbye"".",-1 | |
| "@AmericanAir I had it until last night, but because ""severe weather"" I could make the needed changes and now fair goes up 150 each.",-1 | |
| @JetBlue @CinziannaP thank you! I like the quick response on Twitter!,1 | |
| "@USAirways @PDQuigley any progress? Good luck, Patrick!",0 | |
| "@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep",-1 | |
| @united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?,0 | |
| "Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us.""",-1 | |
| @SouthwestAir Deborah helped me💁,1 | |
| . @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags,-1 | |
| @united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.,-1 | |
| @united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail,-1 | |
| @united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.,-1 | |
| @JetBlue well I'm glad I got up at 5 am so I can sit in an airport. No place else I'd rather be (not),-1 | |
| @USAirways and I would have been willing to give him the benefit of the doubt and say we misunderstood each other until he went on a,0 | |
| "@united thanks, that would be awesome.",1 | |
| "@JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)",0 | |
| @united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f,1 | |
| @AmericanAir plz kys I have been sitting in this plane for an hour I want to leave,-1 | |
| @AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.,-1 | |
| @AmericanAir I need HELP! I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy.,-1 | |
| "@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation.",0 | |
| @USAirways Does your company see passengers as customers or just $$$?,-1 | |
| @JetBlue Indeed. It was not 😉.,0 | |
| @SouthwestAir arrangements to reimburse me for the rental I had to get?,0 | |
| @AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?,0 | |
| @USAirways & @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA,0 | |
| @united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618,-1 | |
| @SouthwestAir I cannot DM you as you do not follow me.,0 | |