text,label "“@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock” > Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks",1 @USAirways but need to confirm please help,0 "@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now",0 "@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO",-1 "@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP",-1 @AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.,-1 @JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.,1 @JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.,-1 @USAirways now U horrible people say you have no where for her to sleep?,-1 "@JetBlue messaged you, thanks",1 @united hilarious,-1 "@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/zSdGzyDNDe",0 @jetblue who's running your tweeter using the word fleek?,0 @USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.,-1 @united thanks for making sure they hear the message!,1 @united no u don't,-1 “@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?”Unfortunately yes ❄️⛄️ #WereNotinCaliAnymore,-1 @USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.,-1 @AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?,-1 @AmericanAir These are some awesome photos. Thanks for sharing! 😁,1 @USAirways There is an error w/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?,-1 @USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.,-1 @AmericanAir no I will be calling corporate!,-1 @AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded,-1 @AmericanAir followed! Sure hope you can help!,0 @USAirways You suck!! Do you even know the meaning of contingency plan?????,-1 @AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography,-1 @united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!,-1 @united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle,-1 @AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home,-1 @united thank you. Been trying for two days to set this up.,1 @USAirways ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer,-1 @united Ha… you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.,-1 @JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business,1 @AmericanAir fight got Cancelled Flighted can u help me rebook a flight? Call center is too busy to answer calls or even put me on hold #yuck,-1 “@JetBlue: Our fleet's on fleek. http://t.co/MB0hVfqB1t”-see what ihop started 😑,0 @united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.,-1 @SouthwestAir sign me up!,1 "Why even ask me to DM you and offer help if you ""can't do anything"" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7",-1 "@united Direct Messaged you, didn't hear anything back",-1 "@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)",-1 @united I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?,-1 @AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help,-1 @united if I wait I'll lose the flight. So frustrating.,-1 @AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!,-1 @JetBlue You also promised to change my wife's name on the account and it is also not done. WTF?,-1 @USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest.,-1 @united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW,-1 "@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide",-1 @united Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!,-1 @USAirways can you please post wait time-have been on hold for two hours,-1 @AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)? Thanks in advance for the help!,0 @AmericanAir thank you,0 @united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.,-1 @SouthwestAir nice work on the update!,1 @AmericanAir yes called your UK number on skype…well worth the $.50. i recommend others do the same.,1 "@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?",-1 "@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a",-1 @USAirways just lost a faithful customer.,-1 @united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago,0 @USAirways can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please.,0 @USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!,-1 @USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off,-1 @USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?,-1 @AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr,0 "@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks",-1 @JetBlue thanks. Line moved quick. Already done.,1 @SouthwestAir didn't realize no clothes until at hotel - suggestions?,0 @SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again,-1 "@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.",-1 @JetBlue ...really?,0 "@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a",-1 "@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!! Really???",-1 "@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !",-1 @USAirways Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http://t.co/WXowZhpgfL,0 LMAO “@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq”,1 @United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat? WTF.,-1 "@SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours. Would love to DM flight info. Thank you.",-1 “@JetBlue: Our fleet's on fleek. http://t.co/uKM4e99Dz0” lmaoooo 😂😂😂😂,0 "@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !",-1 @JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag,-1 @USAirways has the worst customer service line. I've called them 8 times today and not once was I able to talk to a real human being.,-1 "@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat",1 "@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1",1 "@AmericanAir your gate agents at DFW gate B16 are pathetic tonight. Terrible communication, stories changing and apathetic",-1 @united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.,-1 "@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail",-1 "@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but ""unavailable""to book. False advertising much?",-1 @USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral. This is pathetic.,-1 @united <<<<<<-------- do not reply to emails?,-1 "See you in ATL! “@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOd”",0 @USAirways me too. Me too.,0 @united Did you find out where it is? Thanks,0 "@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho.",1 @united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?,0 @USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup,-1 @united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup,-1 "@AmericanAir @emxlyy ""The wheel was broken when we got it. We swear.""",-1 @united flight 1491...plane from SFO to DEN is basically on time.,1 "@SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight.",-1 "@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!",-1 @united DM sent. Thanks.,1 @United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.,-1 “@JetBlue: Our fleet's on fleek. http://t.co/TnKIXXrxHB” 😂😂,0 @united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. Wow. Customer service!,-1 "@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed",-1 "@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?",0 @AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!,-1 @united I have sent a message with a bag tag. Have you looked?,-1 "@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: ""Rather make a complaint or your flight?""",-1 @SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email. What am i paying $8 for??,-1 @SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting,-1 @JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional.,-1 "@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?",1 @SouthwestAir Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.,0 @united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.,-1 @SouthwestAir how many left?! I'm 15 min wway,0 @USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?,-1 @united never flying United again! Worst experience ever,-1 "@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print,"" haha",1 @SouthwestAir I can go. I want to badly!!!! I don't know how to DM. Can I e-mail you? Help!!! wmn4life@hotmail.com,0 @SouthwestAir why can't you take me to Knoxville?? yall are my fav #help,-1 @USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done,-1 "@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route http://t.co/6RLz0EBk2X via @usatoday",0 @USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.,-1 @united maybe on my return trip 👍,1 "@USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today.",-1 “@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU! United Cares!,1 @SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?,-1 @USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease,-1 @JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA,1 @SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad,-1 "@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg",-1 @USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?,-1 "@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced.",-1 @AmericanAir thank you!,1 @united of course I did. The bag should be here by now :( #frustrated,-1 @USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory,-1 @USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?,0 ".@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now",-1 @united nope. no case id either time.,0 @united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw,-1 @AmericanAir #2298. Everyone else was outstanding.,-1 @JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http://t.co/hXSnv7fbbh,0 @USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing.,-1 @USAirways what's the deal with the flight computer network?,-1 "@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told 😓😭",-1 @united rebooked. This one is Late Flight too.,-1 @USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!,1 @JetBlue I did. They have no idea where it is.,-1 "@AmericanAir seriously, you treat your passengers like shit.",-1 @AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...,-1 "@united Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good.",-1 @united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper,-1 "@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing.",-1 "@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx",0 @united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain,-1 @united love the new 1st class breakfast!,1 @USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.,-1 "@united It was quite enjoyable. 😊 Except now he's stuck on the runway in Houston. 😕",-1 @USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS,0 @usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta,-1 @AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?,-1 "@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta",-1 @AmericanAir flight 1041 is the first flight.,0 @SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?,-1 @USAirways please give Tara G a pat on the back and praise. She was very very helpful. She is at PHL member lounge,1 @USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?,0 @JetBlue Thank you.,0 @JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...,0 @united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology,-1 ".@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service",-1 @SouthwestAir plane switch on 636 meant A= back of plane #disappointed,-1 @AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back.,-1 @AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt,-1 @SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb,0 @JetBlue I would go back to Aruba. I flew out of JFK. #bestplanesever #bestflightever,0 @united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman,-1 @JetBlue I'll see you on board again soon!,1 @AmericanAir okay. I just sent it.,0 @AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m,-1 @SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5,0 "@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11",-1 @USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning,-1 @AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?,1 @AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4),-1 "@JetBlue she helped me with my problem so easily and was so nice, you guys rock!",1 @USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude,-1 @USAirways Okee doke,0 @AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.,-1 "@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather?",-1 @AmericanAir is rude a hiring requirement at key west airport shaking my head,-1 @USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!,-1 "@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled.",-1 @AmericanAir @travisamex please please American call me so I can rebook ticket .,-1 @united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.,-1 @SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U,1 "@USAirways @keithlaw I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story! #Creditcardsales",-1 @JetBlue Any EMS window seats on 1099 tomorrow?,0 @SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek,-1 @USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt,-1 @SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!,1 @AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293,-1 @united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?,-1 @SouthwestAir @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ?,-1 @SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment,-1 "@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!",-1 @SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket & buying a replacement online?,0 "@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work.",-1 "@AmericanAir although you have no control of the weather, you came through with a great customer service",1 @united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!,-1 @SouthwestAir yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.,-1 @SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time,-1 "@SouthwestAir I saw ppl were winning tickets still, how do we win some?",0 @USAirways too Late Flight.,-1 "@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG",1 "@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound",-1 @AmericanAir you should be contacting her for a refund - dm me and I will provide phone number,0 @AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!,1 @SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!,-1 @AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude 🇺🇸✈️,1 @united we will be at the airport first thing in the morning,0 @USAirways your app sucks balls compared to @AmericanAir,-1 @USAirways Thank you. But I don’t understand. What will you do with my feedback?,0 "@JetBlue awesome, thanks! on hold now.",1 @AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm,-1 "@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077",-1 @usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.,0 Too Late Flight. RT “@JetBlue: Our fleet's on fleek. http://t.co/nJ5Ga1gds5”,0 @united go bankrupt again and transfer all of your assets to $LUV. That would be great.,-1 @SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight,-1 "@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation.",-1 @SouthwestAir will the Daytona 500 be available on free TV?,0 @JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property & u return it damaged & that's the best answer u have?,-1 "@USAirways it MIGHT have went through. No confirmation. ""Please wait"" then same form.",-1 "@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday",1 "@JetBlue Gains Altitude, But SkyWest Hits Turbulence JBLU SKYW - Investor's Business Daily http://t.co/P2HUM7lXUR",0 @united As it always is. Helps to communicate to customers.,-1 @united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!,-1 @AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???,-1 "@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool.",-1 @usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH,-1 "@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu",0 @united not anymore. Finally was ticketed 5 min before takeoff. Not sure why the confusion with a full-fare GSA ticket.,-1 @AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.,-1 @united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?,-1 "@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience",-1 "@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?",-1 "@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.",-1 @JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.,-1 @USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?,-1 "@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)",-1 @united @staralliance the B gates are very far though,-1 "@united Yes, they did. Must have fixed the broken ramp. Thanks!",1 @JetBlue I waited 3 hrs for my bags and my flight was only 2 hrs,-1 "@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic",-1 @USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop,-1 @united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed,-1 @USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its,-1 @SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight.,-1 @united @jsumiyasu I am thankful to the United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!,1 @JetBlue woof I'm on the red cArpet http://t.co/iIdrbLNOoX,0 @united thanks! Everything a-ok now.,1 "@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho",-1 @AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.,-1 @SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http://t.co/lJzDTHD9Bv,0 "@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow.",-1 @AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.,-1 @JetBlue going to San Juan!,0 @USAirways it was customer service like I have never seen before! Kudos to your organization.,1 "@USAirways my brother @BRizzyberg27 missed his flight traveling home for a funeral and can't get through to the call center, can you help?",-1 "@AmericanAir Yo, could that be a catering truck before mine eyes? Unmoving? http://t.co/ASW6QwUf1Z",0 "@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS",-1 @SouthwestAir I (heart) my CP status. Sure would be nice to have though.,1 "@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.",-1 @JetBlue I have an email that says I have to sign on to the travel bank? How do I that?,0 @JetBlue What are your rules on checked baggage and carry ons from SLC to SJO?,0 @USAirways Our flight was Cancelled Flightled & chaos abounds. I am in good humour. Please give me free everything to appease me.,-1 "@AmericanAir confused at the definition of a ""preferred seat."" I paid extra for one and got a regular seat with no legroom. Unimpressed.",-1 "@AmericanAir @jaynegelman How,about more@Blacklist too!!",0 @united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???,-1 @united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.,-1 @united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it,-1 "@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you ""hope"" they can find another flight. That's very considerate of you.",-1 "@united it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm.",-1 @AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?,-1 ".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night.",-1 @SouthwestAir yes. Thank you. Oct 25-oct 31,1 @united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM,1 @AmericanAir many trips coming up! I will see you soon 😃,1 @SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.,0 "@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?",-1 "@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on...",-1 @united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!,-1 "@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :(",-1 "@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like",-1 @USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA,-1 @JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P,0 "@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!",-1 @united Gate Agent Alavera is amazing,1 "@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get ""fare no longer avail"" msg",-1 @united delayed another hour,-1 @JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account. They are still NOT there! 1/2,-1 @AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁,-1 @united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?,-1 @JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/vO3eQsEPqH,0 ".@united Our newest delay, right now http://t.co/96fTLZWtvO",-1 @united Thanks! Good to know.,0 @USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.,-1 @USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.,-1 @united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding another plane and is stopped.,-1 "@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)",-1 @SouthwestAir why is customer relations still not open....in Texas?!,-1 @united what time does check in open for flight no UA80 from Manchester to Newark today ?,0 @united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday,1 @SouthwestAir how can I get tickets for Feb 20 Imagine Dragons show?,0 @JetBlue wall separating in row 1. #safetyconcerns http://t.co/zTrDwV0N4l,0 ".@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim",-1 @united really? Someone called in sick and then someone FORGOT to call a replacement?! Now an hour Late Flight to take off. #theworst,-1 "@united I tried. We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes. No resolution.",0 @united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta,0 @united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.,-1 "@USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold & $25.",-1 “@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxa” + lol wow,1 @united @Lmuschel he is traveling with me on a sep reservation number F3KxB8,0 @united #UnitedAirlines how long will1531 be delayed.,-1 @AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out,-1 "@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.",-1 @USAirways My tweet gets me a response to email dmsc@usairways.com,0 @united is z and d code airfare refundable?,0 "@united Does the economy plus cabin also qualifies as a ""premium"" cabin?",0 @JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http://t.co/LAiGgef9Kj,-1 @USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg,-1 @USAirways is this accurate? Safety guide shown no MP3 player usage during takeoff and landing. http://t.co/Nvk3IrG4KP,0 @SouthwestAir I'm on the 110 lol has anyone arrived yet??,0 "@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?",-1 .@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.,-1 @SouthwestAir on hold with customer service; you may be quicker. I rebooked trip for a lower fare. Where did the difference in $ go?,-1 @USAirways hour 4 at the gate.,-1 @SouthwestAir thank you! ❤️❤️❤️ you guys!,1 @JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm?,-1 @united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!,-1 @AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me.,-1 @USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?,0 @AmericanAir when should i expect a response from customer relations,-1 @united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?,-1 @united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?,0 @AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD,-1 @SouthwestAir @love_dragonss AHHHH YES LAUREN,0 @USAirways how do you do that? You guys need to have much better communication. How? How can we do that?,-1 @SouthwestAir love..luv the addition of the passbook option.,1 @USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers,-1 @united once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?,-1 .@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight,-1 @USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!,0 @USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.,-1 "@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY as a… http://t.co/lwOtKIEKGU",1 "@united just curious, when are you going to to finally learn #customerservice ?",-1 @SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.,-1 @AmericanAir already shared with them. Nothing done!,-1 "@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect",-1 "“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. http://t.co/mFMNKmvOTR”RT I look 4ward to that follow back too!",0 "@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.",0 @virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015,1 @JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572,-1 "@SouthwestAir very confusing to receive ""your trip is around the corner!"" email when I already Cancelled Flightled the flight",-1 @AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this.,-1 @SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend 😬,0 "@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?",0 @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http://t.co/rtQyjCvTQ3,0 @SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany,-1 @VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq,0 @AmericanAir Just followed you.,1 "@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5.",-1 @JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.,-1 @AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!,0 @JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy,-1 @USAirways So you understand why I'm resorting to Twitter: No help available at gate while this occurred or by phone afterward.,-1 @SouthwestAir iiiii need help with my flight schedule!!! haha,0 @SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group,1 @VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed. #expected better,-1 @SouthwestAir I would die if I got tickets to #DestinationDragons and you would be invited to my funeral,-1 @united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2,-1 @AmericanAir - trying to track down backs for two of my attendees #help,0 "@JetBlue Submitted, hoping for quick decision, tied to another donation we just received: Proposal- 27th Annual Gala Org- Boundless Readers",0 "@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649",-1 "@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!",1 @AmericanAir no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place,0 @united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+. Forget upgrades - just want legroom. #unitedfail,-1 @JetBlue why 730 and not 645 as scheduled?,-1 @AmericanAir Please REPLY! How do you mess up my rebook TWICE???,-1 @USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air,-1 @USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏,1 @united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold,-1 @united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.,-1 "@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)",0 "@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!",-1 "@AmericanAir mission accomplished today, Thank you!",1 @united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane. Someone is compensating me,-1 @united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...,-1 @united that's not even an apology,-1 "@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue.",-1 @SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend.,-1 @united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔,-1 @united I have a question about my interview process I had only one interview but was the last person is that good or bad,0 @united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel,-1 @USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia,-1 @VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! 😊,1 @united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!,-1 @AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.,-1 "@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight",-1 @SouthwestAir Thanks.,1 @USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside,-1 Keep it up :) @AmericanAir,1 @SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!,-1 "@AmericanAir #epicfail on connections in #Chicago today, extremely disappointed w/ unaccommodating customer service, rethinking loyalty 😐",0 @AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks,1 "@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed.",-1 @AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights.,-1 @USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN,-1 "@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!",1 @USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline,-1 @united not able to DM you my confirmation number,-1 @SouthwestAir what is the status of the bag check area at FFL?,0 @Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?,-1 "@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic ""sorry"" email back",-1 "@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)",1 @USAirways can't even get on hold to wait to speak to someone-awesome,-1 @USAirways 5 hour cross country morning flight and you have no food? #BadService,-1 @United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!,-1 @united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad,-1 @USAirways 4420 delayed further?,-1 @SouthwestAir Had a bad experience with them last week. They broke my bicycle that I had brought with me to do a bike ride in Fla. Why?,-1 "@SouthwestAir THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!",1 @united what is this subtlety gate changes? Are you kidding with me?,-1 @United are you able to see if there are seats open on another flight??,0 @SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?,-1 @JetBlue I agree!!! If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks,1 "@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.",-1 "@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!",-1 @united it's boarding time for ua3882 but no crewe,-1 "@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981",-1 "@united will flight 5559 to YYC be providing free food when we are allowed back on board after the ""broken lightbulb""",-1 @USAirways and now that flight pushed back to 2:35pm departure.,-1 @AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2,-1 @AmericanAir oh no she left the counter and went downstairs. Then she told Elise an agent that joined her not to come over to counter.,-1 @JetBlue they say they have no update. I don't work I don't get paid. Jet blue has my money but no flight. Argh!,-1 @USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father,-1 "@AmericanAir I tried when I landed, but there was no-one there. I've emailed your customer service twice now who don't seem to care.",-1 @united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.,-1 @SouthwestAir 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5,-1 @SouthwestAir #fail southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious,-1 @VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G,1 "@AmericanAir Telling frustrated customers ""we are super busy, please call back Late Flightr kthxbai"" and then hanging up is not the best practice.",-1 @SouthwestAir how do I find travel funds I have available to use f/ past changed flights? don't see an option in my account.,0 @SouthwestAir loved it!,1 @USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference.,-1 "@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled.",-1 @SouthwestAir 2 bags fly free! So what's with all the carry-on's? #packingayak @BrianReganComic,-1 "@AmericanAir is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again.",-1 @USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg,-1 @USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours.,-1 @USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!,-1 "@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.",-1 "@united Also, a United phone representative just asked me for my web password. Is that normal?",0 @SouthwestAir chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?,0 ".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.",-1 @SouthwestAir I just sent it over,-1 "@USAirways hi! Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original",0 smh RT @JetBlue: Our fleet's on fleek. http://t.co/IRiXaIfJJX,0 "@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags",-1 @SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI,1 @SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir,1 .@AmericanAir just disappointed with the Flight Booking Problems process and add’l fees to sit together on a more crowded flight. Not impressed so far :-/.,0 "@united blood services, make your appt. today! 18009174929 http://t.co/6UXwPaduGS",0 @JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!,1 @SouthwestAir you are the worst airline. Congrats!!,-1 @AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.,1 @USAirways so far I've gotten six different answers,-1 @united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline,-1 @SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.,0 @USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail,-1 @united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡...,-1 "@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA",-1 "@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights..",-1 @SouthwestAir Already rebooked for tomorrow. Fingers crossed!,0 @USAirways sad experience today on 4663. Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.,-1 @united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL,0 @united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather?? Backup planes??,-1 @USAirways over the phone. I called the 6170 number and she picked up almost immediately.,1 @USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?,0 @AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life...,-1 @SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me & @sammi_jon3s need to know..,0 "@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United",-1 @AmericanAir can't get thru to anyone on phone,-1 @SouthwestAir can someone help me set up a callback today?,-1 @SouthwestAir @Imaginedragons I tried. 😔 It's okay,0 @AmericanAir good care of their customers if anything happen to then take you @Delta for getting me back to NYC !! Screw you @AmericanAir,-1 "@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.",-1 @JetBlue Third flight in a row for my wife with her TV not working...,-1 @AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning!,-1 "@AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event",-1 "@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber.",-1 @united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E,1 @VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS,0 @united thanks,0 @united you Cancelled Flightled my flight without notification?,-1 "@AmericanAir there's a lot of talks and no doing. MIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN",-1 @JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.,-1 @SouthwestAir no her lunch was over by the time she got her call answered,0 @VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ,-1 "@JetBlue Yoga it is. TV service seems to be down though :-( I look forward to that do much!",-1 @SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.,-1 @AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM.,-1 @USAirways - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith,-1 @JetBlue thank you will do!! You guy are awesome!,1 @SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?,0 @united Deep Vein thrombosis,0 @AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.,0 @united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ,-1 @SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS,-1 @USAirways pilot says that we are going to take off in 10 minutes. So maybe the systems came back online?,0 @USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating,-1 @USAirways thank you!,1 @AmericanAir Please follow me.,0 "@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them",-1 "@USAirways Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am...",-1 "@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform.",-1 @USAirways I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems.,-1 @AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont),1 "@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago.",-1 @united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You,-1 @AmericanAir I am still waiting for that call back. Stranded and no one to talk to,-1 @USAirways Everyone is sorry. Don't have what I need for meeting tomorrow. 140 charac. isn't nearly enough to highlight your shortcomings,-1 @united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce,-1 @AmericanAir I can't get ahold of aadvantage reservations. I need to ticket a reservation that Cancelled Flights soon. can you help?,0 "@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible.",-1 @SouthwestAir @CourtSnod hopefully Nashville is open. I want to come home today,0 @USAirways how about a phone # to talk to a real person?,-1 @united it is cool. Your customer told me they didn't care either. It is expected,-1 @JetBlue of course !!!!,1 "@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet.",-1 @JetBlue the fact that #ChrisHasMadeUsBLUSH isn't trending is how you know I'm loyal ;),0 @USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?,-1 @JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited,-1 @JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx,1 @AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.,-1 .@SouthwestAir you've got a mess here at DTW but your staff is doing great.,1 @united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5,0 @SouthwestAir yes but not with out an attitude and nasty comment,-1 @united Are the current on board food menus available anywhere online?,0 @USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help,-1 @united Lovely new plane from LGA to ORD but no power outlets?,-1 "@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?",-1 "@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita",-1 @AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass,1 @AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem,-1 @united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to,-1 @USAirways my wife left her phone on flight AWE474 on Friday February 20th upon landing in Minneapolis. How can we get it back? Thanks!,0 @SouthwestAir #delayed again! You're killing me Late Flightly!,-1 @united The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz,0 @united I hope you have a solution or insurance to cover this issue,-1 @JetBlue mission accomplished: gave @paulgordonbrown a hug http://t.co/LT1pYKfvRq,1 @AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!,-1 @USAirways now the freezing bus is just doing circles?,-1 @AmericanAir now I understand!!,0 @AmericanAir I need a flight out tonight. Isn't there anything else?,-1 @SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?,1 @SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' .....,-1 "@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised.",-1 @AmericanAir I thought all those planes were retired? #MD80,0 “@SouthwestAir: @saysorrychris Can you follow back for a quick DM? ^SW”followed,0 @JetBlue you respond to my friend @LisaPal but you can't respond directly to me,-1 @USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay,-1 @united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.,-1 @JetBlue I will. I love flying with you all. Great service.,1 @JetBlue sale please soon?? I need a tan,0 @USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad,-1 @virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW,-1 @AmericanAir thank you!,1 @USAirways I'll check it out when I get to the airport. Thanks.,1 @AmericanAir Hi guys checking in US/AA 639 JFK PHX and renewed Admirals Club today.,0 @JetBlue check DM please :),0 @united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?,-1 @united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again ..,-1 @SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?,0 @AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents.,-1 @united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.,-1 "@AmericanAir AA agent said I repeated myself when I was explaining. I told him ""I understand English."" His reply?""Our conversation is over.""",-1 @SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help,-1 "@JetBlue got txt 40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight.",-1 @JetBlue Sent my suggestion and comments via the link provided..,0 @AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.,-1 @AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing.,-1 @SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons,1 @united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies,-1 @USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.,-1 “@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML”:3:15 & still not resolved,-1 @SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip. Ty,0 @USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers,-1 @USAirways no my flight plans have been delayed until tuesday due to your computer crash,-1 "@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An ""aw, let me help"" cld mk it btr",-1 @USAirways yes but again valuable time has been lost,-1 @VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m LOVED my first cross country flight. #livewelltraveled #sytycd,1 @united why do you want me to be loyal if don't let me carry on my bag that easily fits in overhead,-1 "@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks",0 @USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2),-1 @VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗,0 "@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch ""Buy""",-1 "@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!",-1 @united how is Mexico not international from the us?,0 @JetBlue Unhappy with 4 hour delayed flight.. Missed dinner,-1 @JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant,-1 "@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.",-1 "@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have ""grounded"" me today #painandsuffering",-1 @SouthwestAir any delays today @CAKairport to Orlando?,0 @AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole,-1 "@JetBlue awesome, thanks!",1 @JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.,1 @USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ,-1 @united kudos for not Cancelled Flightling flights from DFW this morning. United usually first to panic...,1 @AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go!,-1 "@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.",-1 @SouthwestAir your wifi is angering me with its slowness,-1 @USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.,1 @AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel,-1 @AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit,-1 @united not my luggage,-1 “@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx,-1 @USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :(,-1 @SouthwestAir So the upcoming RR changes/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.,0 @VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline Shame on you!,-1 @united you are really trying me today.,-1 @SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!,1 @AmericanAir in miami and the agents Rachel Wong and Marisol Pimentel were very pleasant in a world of chaos a BIG .thank u,1 @SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF,-1 @AmericanAir this receipt doesn't show the evoucher value nor does it mention having used an evoucher,0 @USAirways does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT,-1 "@united @baldordash Rebooked,arrived 8 hours Late Flightr. Last year 9 hrs to San Diego and the no inflight entertainment!",-1 @united I have a question,0 @SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk,-1 @SouthwestAir booked our flights this morning. Can't wait to move about the country.,0 @united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer,1 @SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?,-1 @SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?,0 "@SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome",1 "@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what",1 "@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard",-1 "@JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party.",0 @AmericanAir rented van drove 250 miles with 6 strangers. Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0,-1 @united please upload the March on-demand entertainment listing on your website! ✈️,0 @USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?,-1 @JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it.,-1 @SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(,-1 @USAirways any idea when flight 703 to Miami will leave for a second time?,0 “@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code?,-1 @JetBlue thanks! Have a good Sunday.,1 @USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call.,-1 @united flight from san fransico to jfk was evacuated why?,-1 "@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?",-1 @USAirways XNA has TSA Precheck! Would be nice if your system knew that.,-1 "@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination.",0 "@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH",1 @SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats? I'm in 1A btw.,-1 "@united finally made it to rep, who solved my problem.",1 @united just filled it out. Hope someone responds before we book our next trip.,-1 @united - could you please send me a phone # to the refunds department? We have submitted our claim through email without success.,-1 "@USAirways obviously your corporate definition of PATIENCE needs to be reviewed. #Pleasehurryup #answerphone #reschedulemyflight",-1 @united Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded?,0 @JetBlue such a bummer. But I understand it's a business deal. Thanks for answering me! Much less sad now.,0 @united done,0 "@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was",-1 @VirginAmerica for all my flight stuff wrong and did nothing about it. Had #worst #flight ever,-1 @JetBlue thanks for a speedy flight time recovery.,1 @USAirways thanks! Can you help remind the agents it's ok? Ps. Heard rumors of a streaming wifi TV/movie service you might be installing,1 @AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.,-1 @SouthwestAir I am but it says yall are sold out. Me & My coworkers would need to get out first available,0 @USAirways you are cutting into my pregame time. Go @KentuckyMBB !!!!,-1 @USAirways your service sucks.,-1 @SouthwestAir Your Terry is our hero. Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!,1 "@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening? No info....",-1 @united I will give it a couple more weeks. Thank you.,0 @united I6EP18,0 @SouthwestAir will do. Thank you.,0 @AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa,-1 @SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel,0 @united how can you not put my bag on plane to Seattle. Flight 1212. Waiting in line to talk to someone about my bag. Status should matter.,-1 @USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.,-1 @AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue,-1 "@SouthwestAir Open more kiosks at Austin-Bergstrom. Three lanes to service a line of 50 people? Really?",-1 @jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac waiting.,-1 @united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!,-1 "@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕",-1 @AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back,-1 @AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered.,-1 @JetBlue yes! Always a treat to fly with you guys! 😊✈️,1 @USAirways on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW,-1 @AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.,-1 @USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week.,-1 @SouthwestAir do we get to pick which @Imaginedragons show? #DestinationDragons,0 @united that's brilliant Thankyou so much. Is it classed as part of carryon?,1 @JetBlue do you have mint service from NYC to San Diego?,0 "@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight? Called 1800IFlySWA, long long waits...",-1 @USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?,-1 @SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call Getting tired of typing little notes,-1 "@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever",-1 @AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.,-1 "@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm",0 @AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?,-1 @AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check.,-1 @VirginAmerica Your back of seat entertainment system does not accept credit cards that have an apostrophe in the surname. #apostrophefail,-1 @SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity,0 @united Thanks. This one was delayed an hour and a half prior to scheduled departure.,-1 "Social agencies, this is why we can't have nice things. @JetBlue: Our fleet's on fleek. http://t.co/QRxz0bGbtq",-1 @USAirways now the plane is 100 degrees and we are burning up. This is completely illegal.,-1 "@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats""",-1 @USAirways nervous for flight tomrw out of key west not friendly customer service,-1 @SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER,-1 "@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.",-1 @SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.,-1 "@USAirways >250k miles on usair. Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service.",-1 "@southwestair, Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID",-1 @AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?,0 @united 1 hour since boarding began and we're still sitting at the gate. #UA507,-1 "@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?",0 @USAirways On hold for >70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help!,-1 "@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags",-1 @USAirways see you on board tomorrow,1 @AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.,-1 @SouthwestAir Can you please follow so I can DM? Thx!,0 @USAirways never fails to disappoint.,-1 @USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight,-1 @AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw,0 @AmericanAir We all did! Skipper's walk-around too :(,-1 @USAirways you can't even track my bag to see where it is. It's like it's disappeared.,-1 Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?,-1 @SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?,-1 @USAirways please please please let my plane back to the gate so I can get off as I will miss connection due to CLT closing. 2034,0 "@SouthwestAir Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!",-1 @usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?,-1 @SouthwestAir much respect!,1 "@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??",-1 @AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...,-1 @united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.,-1 @JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated,-1 @USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston? Usair flight 2218 #US2218,-1 "@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.",-1 @USAirways can I at least get a response? I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them),-1 "@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.",-1 @united following,0 @united Tell me that you're at least going to cover a room and get me out of here.,-1 @JetBlue thank you :-),1 @united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up,-1 @SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???,-1 "@AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll",-1 @united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd,-1 @USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight,-1 "@JetBlue okay so anything using contactless EMV should work, just your internal testing and training is currently Apple Pay specific?",0 @AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair,-1 @JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.,0 @united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.,1 @USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs,-1 @United my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC,1 @SouthwestAir flight just Cancelled Flighted. Can you help me rebook?,-1 @AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.,-1 @USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏,1 @SouthwestAir loving the boarding to go to Chicago #KeepItMovin',1 @AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N,-1 @USAirways thanks! http://t.co/pD7R1lL6Re,1 @AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?,-1 @JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF,-1 "@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.",-1 @united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz,-1 "@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection.",-1 @SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?,-1 @JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.,-1 @united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?,0 "@united sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....",-1 @united anything yet JJ?,0 @united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD,1 @USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.,0 @united What happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare,0 @USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested. Deal w this!!,-1 @JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.,0 "@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP",-1 "@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks",-1 @united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck,-1 "@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement.",-1 "@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag",-1 @AmericanAir it looks like a mistake,0 @USAirways can you DM please in regards to update on lost bag please.,-1 @united would love help getting there today. In #EWR now. Will take any airline and connections. Thx,1 "@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude.",-1 @JetBlue thank you!,1 @AmericanAir I'm trying to reach the advantage department to add my number to a recent flight,-1 "@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.",-1 "@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay.",-1 "@JetBlue Gotcha... but ""lessening the delay"" ... that part's not happening, right?",-1 @VirginAmerica I think i left something on the plane yesterday. who do i call...ah!,0 “@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy” @asarco_ES_ar ? 🙉,0 @AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care,-1 @united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta.,-1 @united my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?,0 @usairways would it kill you to let me put my tsaprecheck number on my reservation?,-1 @AmericanAir Did the policy change? I've seen people with hamsters and rabbits before.,0 @USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal,1 @SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!,-1 @SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER,1 "@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service",-1 @united my cats flight was delayed 1+hour she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow 😭,-1 "@JetBlue. Punta Cana, to enjoy weather n see my wifes family",0 Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.,1 "@VirginAmerica classiq, luv Virgin America. Greetingz",1 @USAirways Still waiting for another crew member. #cabinfever,-1 @SouthwestAir Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks,-1 @JetBlue okay thanks. Hope to be flying with you guys soon!,1 "@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement",-1 "@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?",-1 @AmericanAir dmed the name,0 @SouthwestAir Thank you for your time!,1 @JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.🌴,1 "@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure"" - no shit.",-1 @united so if this game was the one reason I payed for @DIRECTV is there something we could work out here? http://t.co/HQDTK6aTue,0 “@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them !,1 "@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM",-1 "@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused",-1 @AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB,-1 "@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!",-1 @SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.,-1 @united understanding the situation we waited and it was opened until 10:30pm,-1 @USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w/out paying. confused,0 @united sent,0 @JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.,-1 @united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.,-1 @united nope all set. Thx for checking.,1 .@united call my work and tell them it's your fault I'm Late Flight,-1 @united customer service is the WORST. hanging up on customers intentionally after one hour on hold.,-1 @united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.,-1 @united thnx!,1 @SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found?,-1 @USAirways my number is 214-725-1966. CANT WAIT...LOL #usairsucks,-1 "@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)",1 @USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE,-1 @JetBlue hi is there a way we can check to track the flight that will arrive & that will be our flight to depart.,0 @united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.,-1 @USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview,-1 @united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable,-1 @united Filled out at the airport as part of a long day made longer.,-1 "@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help.",-1 "@USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. ""Look, over there to the left!"" Actual announcement.",0 "@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence",-1 "@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.",1 @AmericanAir by far the best example of the worst company @Cowboycerrone,-1 @USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!,-1 @JetBlue two rows,0 @AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable.,-1 @JetBlue credit to you for replying. I’ll look forward to hopefully one of those 103 on my flight home tonight :),1 @united you guys suck!,-1 @AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs,-1 ^CB how do you know? @SouthwestAir,0 "@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?",-1 @VirginAmerica I didn't today... Must mean I need to take another trip!,0 @SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http://t.co/LJ2YdKoR8q,0 @SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson.,-1 @JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?,-1 @SouthwestAir prove it,-1 @AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged😡😡,-1 @AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir,-1 @USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP,-1 @AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient,-1 "@united Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience",-1 "@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model. http://t.co/96Sctomh29",0 "@JetBlue thanks so much for help Us, u r amazing!",1 "@SouthwestAir adding direct flights from #Columbus to #Oakland, @BostonLogan http://t.co/p8Vcz4XTHM via @DispatchAlerts",0 @AmericanAir I do not need an apology. I need you to fix it in a competent manner.,-1 @united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!,-1 "@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)",1 @americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....,-1 @AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating,-1 @JetBlue 795 to Austin,0 Why “@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx”,1 @JetBlue Complete waste of an entire day. Pathetic.,-1 @USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person.,-1 @JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav,1 @AmericanAir Can you respond to my DM?,0 .@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME.,-1 @united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.,-1 @USAirways any word on whether or not flight 1971 from Seattle to Charlotte will have connections held? Or...,0 @AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help,-1 @united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm. They were super helpful!,1 @JetBlue Maybe I'll just go to Cleveland instead.,0 @united i'm glad u can solve the prob. But my experience remains - will not fly again on #United,-1 @united holy high speed internet batman! Speeds at United Club at IAD are insanely fast! Thanks,1 @united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff,-1 @USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible,-1 @USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight,-1 @JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http://t.co/aPY3zLSqUu,0 @united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations,-1 @JetBlue Two delays. A little proactive communication goes a long way. #howhardcanthatreallybe?,-1 @usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?,-1 @AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?,-1 "@united Useless response. I need a functioning wheelchair, not a customer care form to fill out.",-1 @JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt.,1 @USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++,-1 @AmericanAir do you have hand sanitizer in the bathrooms on your flights?,0 @USAirways Thank you. I'll do that next time!,1 @SouthwestAir already booked my tickets for August 20th-30th! Can't wait for my vacation!,1 @JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!,1 @AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours.,-1 @JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(,-1 @JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.,-1 @AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?,-1 "@JetBlue sorry, should have specified I meant ground traffic trying to get into the terminal",0 "@AmericanAir SO BAD service in Miami, AirPort..",-1 @SouthwestAir luv my companion pass!,1 @united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.,-1 @AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?,-1 @united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.,0 "@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me. Great 1K service 👎",-1 @JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http://t.co/lZFGUTxIYN,0 @JetBlue any chance you will by this summer?,0 "@united just give up. Your service is terrible. If I wasn't forced to use United on certain routes, I never would.",-1 "@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!",1 @JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?,-1 @united I will be stunned if my bags are in Hartford with me. The ORD ground crew only had an hour to move my bags 200 yards,-1 "@USAirways & there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10.",-1 @USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids,-1 @JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM,-1 @united Thanks. It is on the same ticket.,1 @USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?,-1 @JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF,1 @VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h,1 @USAirways still waiting on a response,-1 "@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf",1 @united that's what I thought! Thanks for the clarification!,0 @USAirways Your policy needs a serious revision for babies. Fortunately I have choices and choose @Southwest from here on out.,-1 "@AmericanAir thanks, I'll look forward to the response.",1 "@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice",-1 @united thanks -- we filled it out. How's our luck with this? Is it common?,1 @JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially,-1 @SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :),1 @USAirways 40 minutes to put my TSA number in… 40 mins… and stop holding people hostage with requiring a dividends miles acct. @tsa,-1 @united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays,-1 .@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!,1 @JetBlue Ricoh Smith at BOS provided oust and service,0 "@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again",-1 @SouthwestAir I am committed okay please hook me up for #DestinationDragons,0 @united What delivery service do you use? I'd like to call them myself.,0 @united keep me updated. Let me know that the bags make the flight to j-burg,0 @SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!,-1 "@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!",1 @AmericanAir I DM'd you,-1 @AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone,-1 "@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB",-1 @USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now,-1 @JetBlue what's the delay if the system isn't down?,-1 @united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.,-1 “@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” inconvience*,-1 @SouthwestAir been on hold for >30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives?,-1 "@USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah",0 @AmericanAir I can hardly believe it! Bundle up and stay warm! 😉,1 @SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...,0 "@JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?",-1 @USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.,-1 @AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help,-1 @USAirways No flights out of Philly because of system wide tech issue. @CBSPhilly,-1 @AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.,-1 @USAirways Saying my friend missed her flight when she clearly sat next to me on the plane & now you're Cancelled Flighting her flight home.. WTF!?,-1 "@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw.",-1 @southwestair has posted flight schedule covering the date range of @_defcon_ 23,0 @USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?,-1 @americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ❤❤,1 @united what do I do if something is missing from my checked baggage?,0 "@JetBlue I know there's no actual 'mile high' club, but surely there's something I can join ;-)",0 "@AmericanAir Great, thanks. Followed.",1 @AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.,-1 "@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby",1 @AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago,-1 #Real RT @JetBlue: Our fleet's on fleek. http://t.co/ERzht75kqZ,0 @AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!,-1 @JetBlue You guys need pillows on these rockers to really knock it out of the park ... just sayin ...,0 "@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again.",-1 @JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj,-1 @AmericanAir more of the insane treatment by your customers,-1 "@USAirways I'm referring to email like this. Just tell people when they GET the upgrade. Otherwise, we know already. http://t.co/N8UvCLMADA",0 @united Thanks for the upgrade- please try to get my company to approve more business class travel.,1 "@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.",-1 "@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA",-1 “@JetBlue: Our fleet's on fleek. http://t.co/1incNCaV4n” - wow,0 @VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr,-1 @AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!,-1 @united I send an email about my bad experience and you send back a generic response. Yet another reason why I'll never fly with you again.,-1 @USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.,-1 @USAirways Thank you.,1 "@SouthwestAir aww thanks!! Other than that, love it!",1 Alright... Someone has to stop this! RT @JetBlue: Our fleet's on fleek. http://t.co/lchVJoliDg,0 @SouthwestAir can I use points to book a rental car?,0 @united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying,-1 "@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time",-1 "@JetBlue where is the ""award winning service""?",-1 "@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?",-1 @USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous,-1 "@SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http://t.co/5z9STyUQJ3 #DFW #DAL #airlines",0 @SouthwestAir do you have any flights from NAS-BWI ton March 23?,0 @AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone,-1 @AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page.,-1 @united the flt TO ORD is correct. Per my DM- it is the flight from ORD to CVG I was charged for incorrectly,-1 @United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!,-1 @SouthwestAir do we have a time estimate for our luggage? we'll be sure to fill out your survey!!,-1 @USAirways How do I get a receipt for a change fee when I originally booked with miles?,0 1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.,-1 @united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!,-1 @united great. Looking forward to your response to my DM then,1 we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und,-1 @united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats,-1 @USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.,-1 @USAirways thanks! Made it safely! http://t.co/KCqeBEej7S,1 @USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.,-1 "@united as a 1k, I'm always hoping for improvement.",-1 "@SouthwestAir your customer service is terrible, you're terrible, thought you should know.",-1 @United is the worst major US airline. More proof: they're boarding the plane with the outside galley door open in 0 degree weather. Wtf?,-1 @JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/,-1 @USAirways Have him call me. I cant wait to see if anything happens. Your service really sucks.#usairwayssucks,-1 @USAirways The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight,0 @JetBlue you can 100% confirm that?,0 "@JetBlue Tell me more 😳... Because I need a 1 way to NYC, and I might choose you",0 @AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr,-1 @VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is?,0 @united silence is very telling,-1 @VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0,0 @AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F,-1 "@USAirways ur ""response"" was: my ""inconvenience was of no matter."" U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair",-1 @united any solutions?,-1 @JetBlue send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘,-1 @SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.,-1 "@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here.",1 @SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople,-1 @AmericanAir Please bring American Airlines to #BlackBerry10,0 @USAirways come scoop,0 @SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?,-1 @united just changed again. This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL,-1 @JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO,1 @SouthwestAir honesty should always be the policy,0 @AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.,-1 "@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!",0 @JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional,1 @united So what's allowed or what's not allowed to be carried in my checked baggage?,0 @USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD,-1 @USAirways I will never fly @USAirways again,-1 @AmericanAir make that 7hours now,-1 @SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.,-1 @USAirways are people going to answer our calls?,-1 "@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?",0 @united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card,-1 @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/9bzqZQx8DC,0 @VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p,1 "@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo",-1 @united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive,-1 @USAirways @Truthh4 they didn't give you the wifi password? Smh,-1 "@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules.",-1 @USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways 👿,-1 @united can you get a gate for UA4727? Turrible.,-1 "@USAirways Stuck in Philadelphia airport for 32 hours due to ""maintenance"". Dreading my flight back home. Disgusting.",-1 "@united been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard",-1 "@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire",-1 @united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-),0 @JetBlue to End Partnership with American Express - http://t.co/WhuFmI2Ytd http://t.co/fbTEMFwRsP,0 @JetBlue thank you. We are finally at the gate.,1 @JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight,-1 @USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.,-1 @united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!,-1 @AmericanAir the flight is not going to make the connection to #MEX #AA2444,-1 "@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love",1 @united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD,-1 @SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro,0 @VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!,1 @AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL,-1 @united where are our luggages? With a group and over 20 luggages are lost,-1 "@JetBlue also. Emergency exit seats. 6'2"" and that's a huge win.",1 "@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines",-1 @united no wifi on flight ua688. SF to ORD. Really? Wow,-1 @SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?,-1 @SouthwestAir thank you!,1 @united I filled out the form but I haven’t received any sort of email confirmation that it’s been received. Is that normal?,0 @usairways @AmericanAir LAX connect from term 6 to term 4. 55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?,-1 "@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.",-1 "@united I'll stick with my United flight. Thanks, though. Effort is much appreciated.",1 "@SouthwestAir I have a flight to Vegas coming up soon, but haven’t received any drink tickets Late Flightly. Can you help me out?",0 @usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?,-1 @USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold,-1 @united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..,-1 @SouthwestAir I've been on hold for 2 hours! When will you answer??,-1 @united...do you still have flat tire policy. Shuttle broke down on way to ORD. Will probably miss the 425pm to CLE...Help please!!,0 @USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go,-1 "@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper",1 @VirginAmerica got it. All set - Thanks!,1 @united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja,-1 "@AmericanAir so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?",-1 @AmericanAir um. down south has snow too #ATL,0 "@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell",-1 @USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.,-1 @USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.,-1 "@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline",-1 @AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened.,-1 @SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.,-1 @JetBlue Its poor Flight management. There is no reason why a scheduled 8:00 pm flight to takr off At 11:00pm .,-1 "@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?",-1 @JetBlue I did. They said not as of now. Let's cross fingers it happens before departing,0 @SouthwestAir Are you announcing any more winners to the #DestinationDragons @Imaginedragons show @VelourLive in UTAH this weekend? #Lucky,0 @JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?,-1 @USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have a connection?,-1 @JetBlue bag just delivered and items have been stolen. At first look - my Kate spade bag and bottle of spiced rum! Wtf!!,-1 @united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.,-1 @united How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help!,-1 @SouthwestAir My Fav!!!!,1 @USAirways i have been patient.. especially the first time. i will never fly with you again,-1 "@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr. After we boarded, there was a defibrillator issue.",-1 "@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!",1 @united assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?,0 @JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.,1 @SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏,-1 @SouthwestAir looking for cheap flight to vegas,0 .@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.,-1 @JetBlue is definitely my new favorite airline.,1 @SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7,-1 @AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else,-1 @JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless,-1 "@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!",-1 @AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops.,-1 "@SouthwestAir sure, please follow me so I can do so?",0 @united follow me please this airline is beautifull ♥,1 "@AmericanAir stop sending me back to ""customer relations ""I have hand written a letter to them, send in a letter, called them, no help!!",-1 YASSSSS. Da Fuccc- RT @JetBlue: Our fleet's on fleek. http://t.co/oAJ5mnuchA,0 @VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight?,0 @JetBlue yep it's for tomorrow.,0 @USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN,-1 @united Done and done,0 "@AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight.",-1 @AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.,-1 @AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-),1 @JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie,-1 @united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?,0 "@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews",-1 @USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14,-1 @SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice,-1 "chair #selfie ""@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros”",1 @united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver,-1 @USAirways Can't wait for the trip. Thanks for getting me there!,1 @united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter,-1 @AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?,-1 @united question. Are departure times based off eastern central time or the time zone your actually in?,0 @SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline,1 @AmericanAir I need to change a ticket and my res can't be changed online. I also can't get a call through due to high volume--can u help?,-1 @JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom,1 Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!,1 @SouthwestAir when will you have flight from DAL to PVD?,0 @AmericanAir Thank you,0 "@AmericanAir TY! But, their site says "" Please note that we do not offer a print subscription service for American Way. ...""",-1 "@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier",1 @AmericanAir I'll DM you.,0 @AmericanAir please dm me,0 "@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people.",-1 “@JetBlue: Our fleet's on fleek. http://t.co/we7Pf5Ll1Y” lol!!!!!,0 "@SouthwestAir thank u for not leaving me @me nice job running thru the airport to catch your connecting flight",1 @AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..,-1 @USAirways where's my apology?,-1 @AmericanAir dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ,-1 @united So what does someone with severe anxiety do when the one person who can help him isn't next to him?,-1 @united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on,-1 @SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?,-1 @USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault,-1 @USAirways called 3x & it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?,-1 @USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!,-1 "@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!",-1 "@united please do! She went above and beyond what she had to do, she made us her number one priority!",1 "@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.",-1 @united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.,-1 @USAirways I spent an hour on the phone with them and got no where at all,-1 @USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?,-1 @SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree,-1 @united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time,-1 @SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire,-1 @VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously,1 @united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2),-1 @AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to?,-1 @JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :),1 "@united Thanks. UA1121, DEN, 40 min on tarmac.",0 @VirginAmerica That's classy.,1 @USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive,-1 @southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds... #Flight7,-1 "@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?",1 "@united Your ""Loyalty Team"" basically flipped me off via phone, but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL",-1 "@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9",1 @united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!,-1 @AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!,1 @united DM'ed you,0 @SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr,-1 @JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet,1 @USAirways follow/dm please,0 @AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect,-1 @SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise,1 @usairways the. Worst. Ever. #dca #customerservice,-1 @united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins,-1 "@AmericanAir you think I haven't tried that multiple times?? The ""status"" of my bag is that it should've been here YESTERDAY. So disgusted.",-1 @SouthwestAir is really gonna hear my mouth about this bag situation.,-1 @united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment,-1 @SouthwestAir gimme,0 "@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!",1 @USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious,-1 @VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail,-1 @SouthwestAir I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline,1 @VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response.,-1 "@USAirways your customer service is a joke. First a mechanical Cancelled Flightation, now weather. On hold since 5:30 am. No humans. Pls call me!",-1 @united your website is a complete joke when using safari!,-1 @VirginAmerica great. Well deserved.,1 "@AmericanAir why do #exp members have to wait ""over 2 hours"" to speak with an operator? Surely this is a mistake?",-1 @USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!,1 @SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.,-1 @USAirways my TSA precheck isn't showing up on my boarding pass for my flight tomorrow...help!? #USAirways #TSAPreCheck,0 "@USAirways I left my son's Duke hat on flight #1761 last night. It says ""Mason"" on the back. Any way of locating it? Thanks in advance!",0 @AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating,-1 @united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.,-1 "@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU",-1 "@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back",-1 @AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.,-1 @united +the plane.,0 @united you have now lost my bag. Never ever flying United again #joke,-1 @USAirways @caterobbie if that link worked most of us could take care of ourselves please contact your tech people to get that working,-1 @united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!,1 @JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue,-1 @AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather,-1 @united Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU,1 "@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain",-1 "@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted",-1 @united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.,1 "@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying..",-1 NO“@JetBlue: Our fleet's on fleek. http://t.co/UgFCKErmrW”,0 @SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport,1 @united is the worst http://t.co/27aitZl6nd,-1 @united Got a call. Bag is to be delivered tonight. Thanks for your reply!!,1 "@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me",-1 @JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight.,-1 "@united are you looking for European Flight attendants for Paris or Frankfurt? Best, Fabrice",0 @united you need to follow me I order for me to DM....,0 @USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM,1 @United ticket counter Masters out of SMF not very helpful.,-1 @AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!,-1 @USAirways why is it impossible to change / buy preferred seats via your app?,-1 @united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.,-1 @AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!,-1 "@united got it, look forward to hearing from you soon",0 "@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail",-1 ".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.",-1 @JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.,-1 @united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.,-1 @AmericanAir the pilot her and another flight attendant left walking away laughing. Just wow,-1 @JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.,-1 @VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!,-1 @SouthwestAir is my favorite airline! I can't wait to book my flight to New Orleans for my trip in April!! :) :),1 So appreciated! @united,1 "@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.",-1 @SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time.,-1 @SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.,-1 @united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket,-1 "@JetBlue Spent most of the winter in NNY with Mom, JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown",0 @united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.,1 @AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!,-1 @JetBlue Pooling and gifting are completely different. I shouldn't have to be charged $375 to send points. Its disgusting.,-1 @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/fW3cy8HGdJ,0 @SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.,-1 @united your helpful agents in Club helped. I am just out baggage fees and a night of my life.stop doing business with @SilverAirways,-1 @united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...,-1 "@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay.",-1 @AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut,-1 "@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,",-1 @SouthwestAir I tried again with your in-flight wifi #fail,-1 @SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!,0 @united look at the Twitter history - as usual service non existent,-1 @united they did on a delta flight out of LAX which is why I should be compensated for my rental car there.,-1 @JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ,-1 @SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight. Conf# FVF9YW SWRR# 298033455,-1 @SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation,-1 @USAirways it's unacceptable the way your agents at the gate treat paying customers!!!,-1 @united I'm asking if you can simplify the communications- thx,-1 @united refund?,0 @united - #epicfail from a former gate agent in PIA! He walked away and quit! Luckily a responsible PIA agent saved the day!,-1 "@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew",-1 "@united no worries, I think it’s under control. (the emails are keeping me informed)",0 "@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!",-1 @JetBlue Hi. I'm trying to find a flight to the Middle East.,0 @united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..,-1 @united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?,-1 @USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...,-1 @SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!,1 @united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child,-1 @JetBlue 😭 I used points can I get them back if I decide not to go?,0 @USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now.,0 @JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved,-1 @USAirways message me if you want to issue a refund so someone else can use my seats tomorrow AM #flightCancelled Flighted #custservicehasnonumber,0 @AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!,1 "@AmericanAir ok, thanks you! Have a great night AA team!",1 @JetBlue extra-speed line closed in Tampa. What gives?,-1 @SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes,0 @AmericanAir @nrosenb1 It's not allowing me to book available seats,-1 @SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them boarding passes.,-1 @SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler,-1 @VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website?,-1 @USAirways Yes. Confirmation number and all.,0 @USAirways can I get a free mimosa to compensate my flight delay (yet again) thx,-1 @VirginAmerica happy to spend the day together. Let's do this!,1 @JetBlue ok thanks. Safety first.,1 @AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare,-1 @USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?,-1 @VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!,-1 @united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.,-1 @AmericanAir Am I upgraded on my next flight?,0 @united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate,-1 "@USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft.",0 @USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(,-1 @AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded.,-1 @united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united,-1 "@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?",0 @USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.,-1 "@SouthwestAir MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out",-1 @JetBlue Gerne :),0 "@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.",1 @AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta,-1 @USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.,-1 @USAirways anyone there to help? Still on hold...,-1 "@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.",-1 .@united For those playing along at home: http://t.co/2b4bDTldX2,0 @USAirways is absolute crap this week!!,-1 @united thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango!,0 "@AmericanAir the communications seems to be an issue too, no?",-1 @united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT,-1 @USAirways I called twice the recording says that it has being delivered to my apt but it is not here ?,-1 "@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps.",-1 @AmericanAir wow that's helpful.,1 @united I appreciate your efforts getting me home!,1 "@USAirways stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service!",-1 @united I'm still trying to get things worked out and you have yet to respond back.,-1 @united why haven't you updated that flight 4411 is delayed? Super frustrating,-1 @VirginAmerica you suck!,-1 @SouthwestAir Could you maybe hook (@FuyukaiDesuYo ) with some imagine dragon tickets tonight! SHES a HUGEEEEE FAN & would really love to go,0 @USAirways strikes again. @emilylyonss I strongly suggest you live tweet your ordeal. Their media team appreciates the updates 😎,-1 "@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican",-1 @JetBlue @hanneslohmann cool,0 "@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago. Sitting in airport, wondering#irritated",-1 @USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!,-1 @JetBlue what's the link for #FlyFi,0 @usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir,0 "@AmericanAir sorry so Late Flight, responded to your DM.",-1 @SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me,-1 @JetBlue Safety might be your priority but organization clearly is not.,-1 @united How much is baggage check for International flights?,0 @USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)🙏🙏🙏,1 @USAirways I love you guys!!!,1 @united still waiting,-1 @USAirways I already let them know and sent 4 complaints. Got a call back finally when I was asleep and there is no return call back #,-1 @SouthwestAir thanks!!,0 @USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.,-1 @united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days,-1 @USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting,-1 @JetBlue no I asked. Either way it doesn't make the flight less delayed.,-1 @united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE,-1 @united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.,-1 @SouthwestAir @FortuneMagazine Congrats!,1 "@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail.",-1 @SouthwestAir are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons,0 "@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of",-1 "@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519",0 "@USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes",-1 @united is synonymous to with #rude. And #cheap. You really don't know how to value the customer,-1 @JetBlue Help - I left my Nikon camera under the seat in front of me. What do I do?,0 Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!,1 @USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA,-1 @JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate,-1 @AmericanAir Plane Veers Off Runway at Icy Dallas Airport http://t.co/DW6VDvqXBB,0 "@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...",-1 "@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round",1 @JetBlue thanks for update http://t.co/K7uBOTMr1r,1 "@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta",-1 @AmericanAir drop me a follow I need help,0 @USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has,-1 "@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN",-1 "@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own.",-1 "@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!",-1 @AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...,-1 @AmericanAir not anymore.,-1 @USAirways 3hr30min right now... any end in sight?,-1 @united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone,-1 @SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30,-1 @united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!,-1 @USAirways I think it's ok.,0 @USAirways DCA to RSW at 8:30am Cancelled Flightled. Rebook to Charlotte Cancelled Flightled. Can we rebook selves online???,-1 "@SouthwestAir no you are not, you just care about mighty dollar.",-1 @united wow you even answered back! Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail,1 "@USAirways is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check?",0 “@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2” Jet Blizzue in the hizouse.,1 @AmericanAir .. UMM hello?,0 @AmericanAir record number is BPDFPP.,0 "@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?",0 @united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again.,1 "@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged. Phone wait time is crazy. Is there a chat?",-1 @JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.,1 @united flight 441 on 2/4 was delayed over three hours because the pilot never showed up!,-1 @USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet? I will have a tight connection out of clt to mco.,0 @VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I,0 @USAirways how do I reserve my seat on the AA flight I transfer to from ORD to EVV?,0 @USAirways thank you,0 @AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&likely to be told we need more fuel.#cycle,-1 @AmericanAir emailed AAdvantage for status match ... still waiting. Can't wait to move from @united but help me out here :),-1 @JetBlue will I be compensated for delays or Cancelled Flightlation?,0 @USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.,-1 @AmericanAir boarding in 2mins YAY!!!!,0 @AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!,-1 @JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more,-1 @SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!,1 @SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M,1 "@united yes, after this awful weather it appears I can get home",0 @JetBlue CEO battles to please Wall St and flyers - from @NZherald http://t.co/Q4Amiw7FSw,0 "@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep.",-1 @USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation,-1 @SouthwestAir please PM me the number where I can lodge formal complaints. Thx,-1 @AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?,-1 "@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22",-1 @united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :),0 @united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.,-1 "@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.",-1 @united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?,-1 @united stellar customer service. You have earned my business by your attention to detail.,1 "@united missed it. Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight...",-1 @united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet. Promises are free.,-1 "@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?",-1 @united went to Customer Service kiosk and they were able to help out! Still thanks for following up!,1 @USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush,-1 "@SouthwestAir though I work for another major airline, I LOVE your Black history month commercial. I Thank you.",1 @united I am going to a service desk now to see what the options are.,0 @JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst,-1 "@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!",-1 @SouthwestAir now flight is book and I have to fly standby if they will allow me to check in before the flight takes off,0 @SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business,-1 @USAirways please help on hold 3 hours can't change flights I'm stuck here,-1 @United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.,0 @AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego,0 @United has time to respond to everyone else's complaints but not mine. You just lost a customer,-1 @united I need help with a missing bag.,-1 @VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future.,1 "@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing.",-1 @united follow back and I'll give you the details.,0 @united If you have had any issues with United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.,-1 @JetBlue great will do once I land in JFK,1 @JetBlue Will do. Thanks!,1 @united flight just Cancelled Flightled. This is ridiculous,-1 @united Thank you. Any help is appreciated.,1 @JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap,-1 "@JetBlue My mother had overheard a personnel ask the attendant if ""the passengers really knew what was going on"" and the attendant said no.",-1 @united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!,-1 @JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23,-1 @united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow. Can you help with rebook?,0 @USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH,-1 @AmericanAir pls help. This is seriously beyond ridiculous.,-1 @USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel,-1 @JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not.,-1 @SouthwestAir great flight got us back on time! Thanks,1 @AmericanAir needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service,-1 "@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?",-1 @united - are you aware your airbus fleet sucks? I'd rather fly a C-130 full of rubber dog shit.,-1 @AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?,0 @USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!,-1 @united @staralliance how can I book reward travel in August?? Everything is blacked out.,-1 "@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent",-1 @AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job,-1 @SouthwestAir really easy for locals to get down to the strip. book.,1 @USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks,-1 "@VirginAmerica Thanks so much for the awesome support, you guys rock!",1 @AmericanAir have your experts seen this? this is right at RDU airport. http://t.co/mPliO6DYgn,0 "@USAirways That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!",-1 "@JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th.",0 "@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am",-1 @USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please,-1 "@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.",-1 "@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk",0 @VirginAmerica @ladygaga @carrieunderwood All were entertaining,0 "@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed.",-1 @USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.,-1 "@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly",-1 "@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?",-1 @united will do. Thanks for the help. Cheers,1 @united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!,-1 @AmericanAir @Nashinmypants lmao this is so funny,0 @USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew.,-1 @SouthwestAir When will the flight resume? I don's see it in the open schedule. :/,-1 @SouthwestAir I thought you guys were the best airline...I've been on hold for an hour!,-1 @VirginAmerica always!!! Xoxo,1 @AmericanAir DM sent,0 @SouthwestAir is the vinyl part of the prize too?,0 @JetBlue I'm at 4:05 will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?,-1 @JetBlue time to reevaluate my nyc carrier.,-1 "@united yes, you can. I will DM.",0 @USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral,-1 @united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.,-1 @USAirways getting extremely frustrated w/ the phone/online service for merging frequent flyer miles.,-1 @united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.,-1 "@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said ""well i was Late Flight""",-1 @united yes I do.,0 "@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!",1 @united if I was rebooked do I have to pick up my luggage?,0 "@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks. Thanks!",1 @JetBlue 1242 now?! I may cry!,-1 @SouthwestAir thank you :),1 @JetBlue is the best! Can't wait to use my travel bank $ for a FUN trip.,1 "@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving",-1 @USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail,-1 @USAirways No one answers your reservation phone line. I need to book travel with a companion certificate. How do I get through?!!!,-1 "@united - handed a slip of paper,&said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho.",-1 @USAirways 45 minutes on hold no help,-1 @united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help,-1 @SouthwestAir I am trying to book another flight and apply my credits that I had from another flight but I can't find them.,-1 @SouthwestAir unable to book travel right now on the website or through the app. Help!,-1 RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ<--....😕,-1 @united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ,1 @USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed,-1 @AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD,-1 @SouthwestAir i like to see if i can change flight plz help thx,0 @JetBlue thanks for the help,0 @SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.,1 @JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday,1 @SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(,-1 @USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.,-1 "@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain",-1 @JetBlue my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.,-1 @SouthwestAir you're the best,1 Great management of @USAirways twitter account. Thank you.,1 @USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst,-1 "@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1",-1 @United rescheduled my return flight from #Japan? Uh why? Trying to call #UnitedAirlines #customerservice - 45 min wait. #fun,-1 @AmericanAir thank you we got on a different flight to Chicago.,1 "@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG",-1 @USAirways so how about some help with suggested time I could call to avoid such long wait time,-1 "@JetBlue so I'm penalized for packing lightly, having 1 bag and paying extra for a seat?",-1 "@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need.",-1 "@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry.",-1 "@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2",-1 @VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of! ❄️❄️❄️,-1 @USAirways they finally answered. They were rude and didn't help me at all.,-1 @JetBlue can you tweet #closepwcs to get the word out?😢,-1 @united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss,-1 "@JetBlue unfortunately no, but hoping I can catch one sometime in the near future!",0 @JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http://t.co/WOwxhpU5qv,0 "@USAirways announced that people going to FL via Charlotte would have to go to a different plane & gate, but it was a 'direct flight' #logic",0 "@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths",-1 @SouthwestAir I USED to always fly Southwest.,1 @AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff.,-1 @USAirways a $100 @Samsonite - totaled. Not happy. Not at all.,-1 @JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?,-1 @JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin,-1 @USAirways looks like our bag has been rescued. Thanks!,1 @JetBlue I do follow you!,0 "@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.",-1 @united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.,-1 @SouthwestAir and thx for not responding,-1 @USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious,-1 "@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with",-1 @AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!,-1 @AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...,-1 "@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. ""Undefined error"" & 800# not working.Family of 4 don't want Cgroup! Help",-1 @AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService,-1 @VirginAmerica #thankyou the DAL-AUS route makes my day!!!!,1 @USAirways I am in meetings in California and have no luggage!!,-1 @JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.,-1 @united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.,-1 @USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues!,-1 @SouthwestAir @TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http://t.co/lf69waf5ad,0 "@AmericanAir Considering it was past midnight, I hung up and called again to receive another service call.",0 "@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable.",-1 @united i left an item on the plane and have been calling non stop and no one has been answering can you please help,-1 @AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail,-1 @united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.,1 @JetBlue I would love to Fort Lauderdale now that would cool.,0 @USAirways : i was told my ticket expired but i never recvd any notice before it expired .This sucks.i paid 40k miles & $125 for the tckt,-1 @USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!,1 .@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?,-1 @united Thanks to supervisor Miriam who provided me with great customer service. #finally,1 @united the new seats on the Canadaair regional jets just plain suck.,-1 @AmericanAir you know nothing about customer service and I'll make sure everyone knows it,-1 @AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?,-1 @JetBlue awe you guys are great can't wait to travel with you again soon!!!,1 @USAirways Thanks!,1 @united Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks.,0 @SouthwestAir Can my wife's RR points be transferred to my RR account?,0 @USAirways : its just a very bad customer service experience// can you help,-1 @SouthwestAir on hold for over an hour twice? Terrible.,-1 @SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.,-1 “@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.” Me and JetBlue are #BFF 🙏,1 "@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!",-1 @SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD,1 "@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?",0 @JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was,-1 @AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...,-1 @USAirways Thank you for valuing my feedback. What will you do with it?,0 @USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in. No leg room! #dividendsmember http://t.co/NUhpLNXRIq,-1 "@JetBlue and of course that was supposed to say Logan, not login",0 @USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA,-1 @united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.,-1 @united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls,-1 "@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH.",1 @USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted,-1 @united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating,-1 @AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever,-1 @united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines,-1 "@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG",0 @USAirways still ignoring my question. #USAirways consistently providing poor customer service.,-1 @SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights.,-1 "@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?",-1 @USAirways you guys lost my luggage,-1 @united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.,-1 "@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there.",-1 @USAirways 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous!,-1 @SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.,-1 "@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept.",-1 "Cool! ""@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA”",1 "Sorry for unfollowing, @JetBlue",-1 "@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed.",-1 "@JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!",0 "Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX",1 "@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again. Unknowledgeable staff.",-1 "@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏",1 "@SouthwestAir For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.",0 @AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!,-1 @SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR,1 @AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless,-1 @USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail,-1 "@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&switch.",-1 @SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 #southwest #southwestairlines,-1 @united done,0 @USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!,1 "@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you.",-1 "@JetBlue yes of course, before I left the airport. I kept looking but claim is still open.",-1 "@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip.",-1 @united get a clue. I am a 1K/2mm miler and that is the response you give?,-1 @USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.,-1 @united What does delayed due to Customer Service mean for UA761?,-1 @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http://t.co/LM3opxkxch,0 @AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement,0 "@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost",-1 @united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550,-1 @united is the worst,-1 @JetBlue thanks. Can you change the music in the boarding gates?,0 "@united @annricord 0162431184663. 3 of your agents said we would be refunded. Agents said United should never have sold us the ticket.",-1 @united lol too little too Late Flight,-1 @USAirways conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx?,0 @JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒,-1 @united a good start would be to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.,-1 @JetBlue what's the hold up with flight 1553? boarding should've taken place 30 minutes ago.,-1 @SouthwestAir #promotion fly 3 roundtrip #flights to and from #ATL between 2/15 and 5/17 and get a companion pass for the year #travel,0 @JetBlue thank you so much for your effort,1 @USAirways sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.,-1 @SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline,-1 @SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands,-1 @VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.,0 "@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?",-1 "@united you realize you've said this already. At least last time you asked if I needed ""help""",-1 @VirginAmerica this is too cool! Never been on ur planes but now I will!!,1 "@USAirways well, depending on the policy will make the determination as to which airline is selected to travel.",0 @USAirways download jeokoo the American app for air travelers,0 @united Did you get your 757 Model?,0 @united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston,-1 "@united How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr",-1 @SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!,1 "@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.",-1 @united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown,-1 @AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL.,-1 @SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional. Couldn't do work if I wanted to. Never again.,-1 “@united: @Addair We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us & DM your confirmation. ^CP”done thx,0 @SouthwestAir Hoping you answer the phone today?,-1 "@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?",-1 @AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help?,-1 @AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.,-1 @USAirways but you guys switched me and didn't inform me of the chathes,-1 "@united Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?",-1 @JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!,-1 @united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer,-1 @USAirways But good luck getting there! Not cool.,0 @united ua1673 still waiting! Supposed to depart 9:08,-1 "@SouthwestAir left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?",0 @AmericanAir we've already made other arrangements ourselves.,0 @USAirways stuck in Charlotte being treated like a nobody by staff.,-1 @AmericanAir thanks for finally letting me get through to book my flight. Frustration set in... #donedeal #talktoahuman,-1 This is so smart it makes me angry MT @JetBlue: We’ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe,1 @JetBlue thank you! Headed from LBC to OAK !,0 @VirginAmerica Is flight 0769 out of LGA to DFW on time?,0 @AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.,-1 @united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you,-1 @USAirways And it's 3:22 with no sign of boarding.... Can I please get another update?,-1 @united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK,-1 @SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit,-1 @united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.,-1 "@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?",-1 @JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck,-1 @USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.,-1 @AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded,-1 "@USAirways - I'm in the Cust Svc line. Your Charlotte, NC agents better be in their A game.",0 @united I'm not as sure as you are. http://t.co/HSMpbSF4UF,-1 @AmericanAir is your website down? I haven't been able to check in to my flight all morning.,-1 Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH,1 @USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait.,-1 @USAirways Handled. I found tkt on floor dropped by someone. No way - I’m in wheelchair - to get to podium.,-1 @SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...,0 @united where is my flight voucher?,0 @united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell,-1 "@SouthwestAir it is working on a different device, though. Any help is appreciated.",0 @USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?,-1 @USAirways and it still says it's on time on your website btw,-1 @SouthwestAir yes please,0 @united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?,-1 @USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH,-1 @AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence.,-1 "@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID",-1 @USAirways Can you advise on what's happening with departure delays from CLT?,-1 "@AmericanAir @barrettkarabis what a joke you can mail The receipt !! Yet. We can't mail Them A payment and fly before hand right",-1 @USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?,0 @united mechanical delay occurred in Houston earlier today re: their flight to ORD,-1 @AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!,-1 @USAirways to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is,-1 @VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!,-1 "@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company.",-1 @USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.,-1 @united Lindsay and ??. Darn. Terrible memory on my part. I know they are headed back to IAD and then PIT tonight.,0 @united can you tell me how to file a claim for clothing that had to be purchased?,-1 @united 6533 ORD to DCA,0 "@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter.",-1 @AmericanAir I am traveling from AUH to IAD via etihad and then from IAD to DFW via AA. Will I be able to retrieve my checked bag in IAD?,0 "@AmericanAir Hahaha.... ""Meanwhile in Russia....""",0 @AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?,-1 @united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.,0 @USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT?,-1 @USAirways then why did my whole team be able to put there carry ons under the plane,-1 @USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??,-1 "@AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen",-1 @united I am a comedian and I promise I will make fun of you on stage tonight.,-1 "@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!",1 @USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA,-1 @SouthwestAir thanks for linking to #Passbook. Might be old news but this is my first 2015 flight.,0 @SouthwestAir can you help,0 @SouthwestAir how do I go on the scavenger hunt if I'm in Boston?,0 @SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.,-1 @united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B,-1 @united MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure.,-1 "@AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need",-1 @AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie,1 @USAirways should look into better service✌️,-1 @USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?,-1 @USAirways more than an hour holding to change a flight on the phone now.. What's up with that???,-1 @JetBlue you just tight that you're #59 on the world's best airlines list & @VirginAtlantic is ranked higher! @VirginAtlantic here I come!,0 "@JetBlue The 13th Annual Martha's Vineyard African American Film Festival August 10-15, 2015 Our attendees deserve a great flight to MV??",1 @AmericanAir what's the best number to use?,0 @AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay,-1 @united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? 🌴🌴 It's so cold here.,0 @VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!,-1 "@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff",-1 @AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!,-1 @AmericanAir check your dm pls,0 @VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9,0 @USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?,-1 @SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.,-1 "@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course",-1 @united found the flight on @airfarewatchdog,0 @united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable,-1 @united received my bag. I appreciate taking care of the matter and following up!,1 @SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us,-1 @JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500,-1 @AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today,-1 "@SouthwestAir haha...yeah i did, just making a joke",0 "@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!",1 @SouthwestAir but when do I get my gin & tonic !?!?,-1 @SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir,-1 @SouthwestAir Just sent DM. Thanks for your attentiveness to this matter.,1 @AmericanAir Flight 2559 it's been delayed every hour since 8:55 am.,-1 @USAirways experience exceptional service from Cherry at #DenverAirport. #GreatService. #professionalism,1 @United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.,0 "@AmericanAir To think that I'm a ""Priority Member""! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately.",-1 @JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊,1 @USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE,-1 "@AmericanAir I used the ""call back"" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp",-1 @USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2,-1 @SouthwestAir @SwagglikeBean take me here,0 @united UA6357 needs de-icing! Stat! We've waited our turn...,0 @AmericanAir well you spelled my name wrong.,0 @USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster,-1 "@united My wife has been on the phone several times for past 3 days, with no result.",-1 @united Why is my time less important to you? #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail,-1 "@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?",-1 @AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu,-1 @USAirways There isn't a ticket number...the transaction is still pending.,-1 @AmericanAir the one at 11:30am? My app still shows it as on time!,-1 @JetBlue anything serious I should worry about?,-1 @USAirways I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets,-1 "@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding.",-1 @united what is your plan to reduce delays?,0 @united You guys are atrocious. Far better service as silver on Delta than you as a platinum. I'll be switching back to delta.,-1 "@SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http://t.co/kumtbgER03",0 "@united your service need work - check out this Bush airport ""customer service line"" last nt #unitedagainstunited http://t.co/g00sAozgtv",-1 .@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines,-1 @SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!,1 @united thank you,1 how sway how “@JetBlue: Our fleet's on fleek. http://t.co/tQc96tKcI9”,0 @JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http://t.co/JGdu5us8Dz,1 @united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?,-1 @AmericanAir not in any way that I am happy with or find acceptable. If I could speak to a human maybe that would happen,-1 @SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.,-1 @united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.,-1 @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY,0 @JetBlue to Increase Charter Service to Cuba - #Travel Agent http://t.co/lYQrb4HCYU,0 @united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.,-1 "@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?",-1 "@JetBlue Hi there, any rough idea of when January 2016 flights will be made available?",0 @SouthwestAir is not being responding to the @SpecialOlympics athletes. #notcool #Southwest,-1 @SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points?,-1 @united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.,-1 @SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl,1 @united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude,-1 @AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(,0 @USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything,1 @united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo,-1 @united Can you please follow for a Dm on a missing bag?,-1 @USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!,-1 @AmericanAir great job TYR ground crew...now let's get this bird outta here!!! Tell flight 3200 to wait on me...be there in 45 mikes!,1 @AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude,-1 "@united found a group of people who actually hates people more than ISIS, thats right United Airlines.",-1 @USAirways you guys should be nice and just give your routes to jet blue and southwest. At least they treat their customers properly.,-1 @USAirways so far no call back,-1 @united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent,-1 @SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.,0 @AmericanAir the whole plane is the same. How old is this plane? The seats leather is coming apart ay the seams.,-1 "@AmericanAir really? That's it? Not even a ""we are looking into this to see what happened/what we could do better next time""",-1 @united dmangen@visualclubconcepts.com,0 @USAirways flying high thanks!,1 @united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees,-1 @USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted,-1 @SouthwestAir were you handing out tickets while I was sleep ?,-1 @united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.,-1 .@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.,-1 @united your baggage person told me to go through @AirCanada - they're handling my connecting flight.,-1 @SouthwestAir can you please DM me? I have a question for you :),0 @USAirways your IVR hung up on me because of high call volume? I need help. Call me,-1 ",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice. #Antitrust issue",-1 "@USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else",-1 @united @gg8929 Unbelievable hypocrisy!!,-1 "@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems.",-1 "@united I mean, your employees were really nice as I literally sobbed?",-1 @AmericanAir I know. After an hour I got a live person. It messes up our arrival and car plans at two airports and is costing us more.,-1 @AmericanAir well Done all of you xx,1 @VirginAmerica Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys,1 @USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks,-1 @AmericanAir Not necessary. I am confident the excellent in-flight staff will make the appropriate report.,1 @AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL,-1 @united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day,-1 @united I can't even look at you right now. I'll call you when I'm not so mad.,-1 @USAirways yet again your staff in Philadelphia failed to send my luggage home with me. #alwayshappensthere #angrytraveler,-1 "Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”",1 @USAirways They were breathing very heavily. but were super helpful. Thank you.,1 @USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue,-1 Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.,-1 "@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)",1 "@AmericanAir DM the locator code, thanks.",0 @USAirways thank you. We filled out a claim and hope to have the bags tomorrow.,1 @USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company,-1 @AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space.,-1 "@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!",1 @usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.,-1 @VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel,1 "@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE.",-1 @USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here.,-1 @USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more).,-1 @united at what pt do u just Cancelled Flight! Finally got stndby 4 1pm flight. What a day! #missedWork #clientNotHappy http://t.co/sUPrLfOi8T,-1 @united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!,-1 @AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?.,0 "@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD.",-1 @SouthwestAir when can I start Flight Booking Problems for next years super bowl time? 😩#help,0 @AmericanAir it doesn't allow me to hold. That's the problem.,-1 @AmericanAir @DuaneNClark ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?,-1 @AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people,-1 "@AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour 😫😫😫",0 @JetBlue Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done.,-1 @USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.,-1 "@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface",-1 "@united Is there a way to get a copy of Feb's edition of Hemisphere magazine with out flying?",0 @SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?,-1 @united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help,-1 @AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice,-1 @united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup,-1 @AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!,1 @USAirways I just got hanged up on trying to get to an agent. Can you help?,-1 @JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere,-1 @AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help,-1 "@USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher.",-1 "@AmericanAir dm me your email address, I will tell you my ordeal, then you tell me what you think is fair",-1 @USAirways i've been on hold since 11:30pm need to reschedule my Cancelled Flightled flight for a morning departure tomorrow. please help!!!!!!,-1 @JetBlue's CEO battles to appease passengers and Wall Street - Lake Wylie #Pilot http://t.co/jgor0vdI3S,0 @united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.,-1 @SouthwestAir Please update your website,-1 @VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn,1 "@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?",-1 "@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone & #iPodTouch, not #iPad. http://t.co/XxSaomBdGS",0 @SouthwestAir thanks for the follow up. I appreciate it.,1 @USAirways what is contact info to upgrade using advantage miles?,0 @JetBlue alright.,0 @AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8,-1 @united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.,-1 @JetBlue wow you guys answer people wow you care I love jet blue,1 "@SouthwestAir first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy/fees on changing Re Flight",0 @JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim & can't. I need 2 get home. Upgrade 2 @HP printers MFPs,-1 @JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed,-1 "@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it.",-1 "@USAirways - flights 4500 AND 403 delayed for ""crew availability?"" What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival.",-1 @SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday,-1 @USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time,-1 @AmericanAir why is it most first class passengers now request the sand which from coach ?,0 @AmericanAir Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider Fê-route as I have connect?,0 "@united The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem?",0 @USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?,-1 "@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.",-1 @SouthwestAir is that @MurraySawChuck,0 @USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it,-1 @SouthwestAir I would love a +1 #RedCarpet treatment,0 @SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?,0 "@JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?",0 "@AmericanAir yes yes yes,so glad to be headed home!",1 @USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund,-1 @united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR,-1 @USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now?,-1 @SouthwestAir your checkin system is #poor,-1 @united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost & found report,0 @JetBlue yer deals never seem to include NYC-->PDX or NYC-->PGH...wish they did!,0 @JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane,-1 @USAirways terrible service,-1 @USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number.,0 @AmericanAir you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy,-1 @USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless,-1 "@JetBlue update on Flight 462 would be appreciated when you have time, thanks",0 @united dm these nuts,0 @JetBlue can I get some more leg room tonight B6 304,0 @USAirways will my known traveler no. transfer over from @AmericanAir ? when I check in at t-24 as an AA elite I can get choice seats?,0 @jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;),0 @JetBlue Yup. MCO. 82°!!,0 @united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.,-1 "@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating.",-1 "@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!",1 @USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks,-1 "@VirginAmerica announced New Route to Austin w/fares from $39/way. http://t.co/gA8pbamu0C",0 "@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up.",-1 "@SouthwestAir y airline I fly with, but haven't seen anything like this yet!",-1 @united you too!,1 "@JetBlue Not trying to make you look bad, on your website it says: ""Due to weather in the Charleston, NC"" Its actually in SC, not NC",1 "@USAirways Good news, we got fixed.",1 @USAirways why no ground crew at DCA when we're already Late Flight arriving #evenLate Flightr,-1 @JetBlue Thank you very much!,1 "@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!",-1 @USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838,-1 @united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed,-1 "@united no announcement re extra baggage, ""find an empty bin"" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing",-1 @SouthwestAir thank you for the response. How can I got about getting the points onto my rewards account?,0 @JetBlue HE is a lap infant (4 mons old),0 @JetBlue when are you guys flying it froward in the Bahamas.,0 @AmericanAir @united @SpiritAirPR @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI,-1 “@JetBlue: Our fleet's on fleek. http://t.co/Vxn2J36M7V” this happened,0 @united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi,-1 "@USAirways 5223 out of Gainesville, FL",0 @SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!,1 @USAirways you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient.,-1 @united are you telling me that you are now Cancelled Flighting my flight ??,-1 @AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !,-1 "@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?",0 @united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.,-1 "@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city",-1 "@united That's called throwing ""loyalty"" out the window and trying to give less awards.",-1 @AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?,-1 @SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate,-1 "@united Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA",-1 @AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will.,-1 @AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta,-1 "@USAirways us2118 My wife in Boston says no snow right now.",-1 @united has an United flight ever been on time. #americanisbetter,-1 @USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?,-1 "@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...",-1 @JetBlue will you Cancelled Flight tonight's 7 pm out of DFW to BOS? #weather,0 @USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels,-1 @USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.,-1 @united @retailbagholder hahaha. At least they gave u a refund.,0 @AmericanAir um no just hanging out what’s new w you?,0 @SouthwestAir how many are left?!,0 .Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?,0 @JetBlue received a voucher but if you want to improve relations be up front with passengers.,-1 @united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you,-1 "@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations.",-1 @AmericanAir is flight 2413 to LA delayed?,0 @SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6,1 "@united (2/2) I have their name (boarding pass was in there, too). I think they might really need this. Any ideas?",0 @USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!,-1 @united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.,-1 @JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate attendant told us 3-4 :(,-1 @united Did somebody say flight upgrade?,-1 @JetBlue I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer,-1 "@JetBlue OK, thank you.",1 "@united OK, thanks for the clarification.",0 @SouthwestAir http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi.,-1 "@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice",-1 @united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off,-1 "@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?",-1 @united thank you.,1 @SouthwestAir IM NOT THO 😭😭💔💔💔💔💔💔💔,0 @JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood,1 @united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport,-1 "@usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic",-1 "@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes",1 @virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD,-1 I left my dildo on the plane is there any way for me to get it back? @united,0 @USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready,-1 @SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ✈️,0 @SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home,-1 @USAirways 2 hours?! And just got disconnected.,-1 @USAirways We have submitted the customer relations form and await your response!,-1 @SouthwestAir. 50th Anniversary on April 10th. Still. Sweethearts. Companions. Lifetime. Sons. Families. Love.,1 😂😂😂 “@JetBlue: Our fleet's on fleek. http://t.co/BBaONx9txD”,0 "@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag.",-1 @USAirways Thank you!!! On our way to get her bag now - thanks to having that number 😊,1 @AmericanAir please help us get home tomorrow!!!!!,0 "@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi",-1 @USAirways thanks !!!,1 @SouthwestAir Awesome - thanks!,1 "@SouthwestAir Repeating this is policy is basically repeating ""Fuck you"" to your customers. I'll be shopping for a new airline ASAP",-1 @AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?,-1 @USAirways Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour & a half in baggage claim for their bags just now,-1 @AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere,0 @USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.,-1 "@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim",-1 "@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP",-1 @united DM sent. This lack if customer service is getting ridiculous.,-1 "@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase.",-1 @united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.,0 "@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow.",-1 "@JetBlue upset with the lack of communication we've received for our ""on time"" flight 1170 out of MCO",-1 "@VirginAmerica - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?",0 "@SouthwestAir A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040",-1 @USAirways really nigga.. Ur a fuck boy,-1 @USAirways Call volumes are high so the best answer is to hang up on me?,-1 @JetBlue Ive called you 3 x & waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help,-1 @united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER,-1 @SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup,1 "@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--",-1 "@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" 😩",-1 "@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here...",-1 "@USAirways never let's me down, every. Single. Flight. Gets delayed.",-1 @SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?,-1 "@united FYI, went through this on similar flight last week.",0 "@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?",-1 @JetBlue thanks! Calling right now!,1 @united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.,-1 @usairways Thank you for allowing me to spend more money on vacation by buying things I already bought.,-1 @AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.,-1 @united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere 🙏 http://t.co/qGwK10dEwv,0 @SouthwestAir yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! #destinationdragons,1 @USAirways @erickofiejones how long are billing cycles,0 "@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.",-1 @USAirways what's your pet policy?,0 @USAirways 4 hours Late Flightr And i lost my conection 😡,-1 @united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?,-1 @AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.,-1 "@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75",-1 "@united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on",0 "@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!",-1 @SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available? doesn't make sense to me.,-1 @united when a 2 hour flight turns into a 3:30 ordeal...sigh,-1 @USAirways by far the worst airline in history. I'll never ever fly your garbage again,-1 @united I'm so frustrated and nervous because of this.,-1 "@USAirways when I told csr I would close acct, he couldn't care less",-1 @USAirways would be more pleased if you reassess your business practices. Goal should be to have passengers on plane as little as possible,-1 @SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won 😭🙏,0 @SouthwestAir beyond ready,1 @USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!,-1 @AmericanAir hi how are you,0 @united thanks for listening! I definitely was not the only person in line who thought it was absurd.,1 @united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?,0 @SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh,-1 @united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!,-1 "@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying ""we don't do that""",-1 @united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap,-1 @AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!! #not cool #hateful,-1 @AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm,-1 "@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth 👍👍 😊 #happytweet",1 @JetBlue we were supposed to be Vieques by 3pm,-1 "@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!",-1 "@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service",1 "@united I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send.",-1 @JetBlue on the plane now! Hopefully no longer at the mercy of the playlist! Thanks!,1 @SouthwestAir think you have great people working for you.,1 @JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/VD0tLomtwu,0 @USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them,-1 @USAirways WORST customer service ever!!!,-1 @AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.,-1 @VirginAmerica you guys are perfect as always! <3 #WeRVirgin,1 @SouthwestAir Sorry! Thought I did. It's done now.,0 @USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr,-1 @JetBlue really caring??,0 @united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board,-1 "@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change",-1 @united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?,0 @united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.,-1 "@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??",-1 "@AmericanAir Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj",-1 @United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(,-1 @SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime,0 @USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person...,-1 @SouthwestAir Report was filed but would like to support some active searching. Feels pretty passive now. Info on computer is precious.,-1 @USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn,-1 😂😂 RT @JetBlue: Our fleet's on fleek. http://t.co/rinzYSK6kI,0 "@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks",1 @united bummer but thank you for the quick response,1 "@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta",-1 @united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever,-1 @JetBlue @T5Sparrow Love it. They're cute,1 "@USAirways where's my bag? You called at noon promising it today, would like an update like your website promises. I need that bag!",-1 @JetBlue yes he and all the princesses. Trying to get to the #glassslipperchallenge at WDW.,0 @united quick response offering assistance but lack of follow through - not really the service I was expecting,-1 @AmericanAir Why does your iPhone app not have any sort of notifications option?,-1 @USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka,-1 @USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.,-1 @SouthwestAir we are having a real issue trying to get thru to you. On hold for 2 hours & got disconnected! Please help!,-1 "@USAirways I forgot my password and I don't know if my username is correct, and i want to use my miles, what i have to do??",0 "@CatfoodBeerGlue you'll enjoy this. “@JetBlue: Our fleet's on fleek. http://t.co/2thC9RKURT”",0 @AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr,-1 @JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍,1 @JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether,-1 @SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot,-1 @united Great customer service again. Thanks!,1 @USAirways and that you can choose the same seat for free after clicking 100 buttons.,0 @SouthwestAir sending now via dm,0 "@southwestair, kudos to your rep ""Patricia"" at gate B11 this Sunday morning at #Chicago #Midway #MDW,… http://t.co/MmCWkqp2gy",0 "@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch",-1 @united will do. Just need to get CVG.... and my bag too. Thanks,1 "@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW",1 ".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future",1 "@USAirways HELP! It says ""the payment is denied"" but my money has been taken out of my bank? And it says I have no trips coming up??",-1 "@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?",-1 @USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped,-1 "@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?",-1 @united We're hoping to hear from you actually.,-1 @VirginAmerica thank you! I absolutely will 😎,1 "@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?",0 @united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.,0 @JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!,1 @SouthwestAir thanks!! We will see what happens!!,1 @USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous,-1 @USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.,-1 @USAirways they told me to call back Late Flightr,-1 @SouthwestAir need to Cancelled Flight a few more can you please check DM,0 @AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??,-1 "@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!",1 @USAirways Please hold US1765 for me. Need to get home tonight before weather. Almost there.,0 @united can you help me with a delayed flight as im going to miss my connection?,-1 @JetBlue you wanna help out? How about you reimburse the money you cause my band to lose.,-1 "@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.",1 @united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional.,-1 ".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.",-1 @southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons,-1 “@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!,1 @SouthwestAir flying Southwest for the first time to LGA with a layover in Atlanta!,0 "@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!",-1 @united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.,-1 @JetBlue Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates.,0 @united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?,-1 @united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious,-1 @SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..,-1 @united lax29108m make it happen please else on a cruise with no luggage tomorrow,-1 @USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready,-1 "@united thanks, just sent :)",1 "@SouthwestAir boarding passes now compatible with #iPhone #Passbook http://t.co/1ESmMnIZEk",0 "@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA",1 @AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag.,-1 "@SouthwestAir How do I get a companion pass??? Thanks, Lin S",0 @AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?,-1 @usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!,-1 😕 RT @JetBlue: Our fleet's on fleek. http://t.co/4KH92mKoTZ,0 "@usairways on hold for TWO HOURS now, pick up the PHONEEEEE",-1 @SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?,-1 @united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.,-1 @SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING,1 @SouthwestAir All good... beers and #oscars2015 ar #DIA,1 "@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again.",-1 @united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.,1 @AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible.,-1 @AmericanAir on our way now,0 @AmericanAir 24 hours on the AirPort,-1 @USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here,-1 @united just did! Thank you!,1 @united I knew I should've flew @VirginAmerica lol,-1 "@USAirways it was 1838, almost 5 hours Late Flight due to mechanical.",-1 @USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable,-1 @USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow,-1 @AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT,1 @VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS,-1 @JetBlue flite454,0 @JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!,-1 @AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!,1 @VirginAmerica thanks!,1 @SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH,-1 @united hoping to get out earlier than 2/23 (only phone option) or assistance with hotel.,0 "@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours.",-1 “@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvS” 😐 make it stop.,-1 @united How can I verify if wheelchair assistance has been requested for my next flight?,0 @SouthwestAir at troubadour with @Imaginedragons .#DestinationDragons http://t.co/rKlQXXaWhc,0 @SouthwestAir thanks for the follow up. So glad to get my bag back.,1 @JetBlue @pilyoc dont talk about my friend @JetBlue like that. #thefutureisweird,0 "“@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :) Enjoy the ride!” Thank you!",1 @JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100% confirmed,-1 @SouthwestAir making me miss #TheBachelor right now #wah,-1 @united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.,-1 @united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?,-1 "@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?",-1 "@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights.",1 @united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.,-1 "@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)",1 @AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen.,-1 Jet BOOOO 🍅🍅🍅🍅 RT @JetBlue: Our fleet's on fleek. http://t.co/0WbJAWx7xD,-1 "@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference.",-1 @USAirways skys r sunny air is cold I can't wait to get to #CLT,0 "@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!",0 @united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks,-1 "@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department.",-1 @USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.,-1 @USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help!,-1 @AmericanAir 62 inches !?,0 @USAirways yes .not sure how you guys don't know gate is occupied and keep us waiting,-1 @AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !!,0 @united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!,0 @united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.,1 @SouthwestAir why do your MDW gates have so many fewer seats than your planes?,-1 "@SouthwestAir if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel & flight..",-1 @SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18.,-1 @JetBlue I think I have it selected already ☺️,0 @USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.,-1 @JetBlue or she ;),0 "@SouthwestAir That was Chantilly, Paris, France.",0 @SouthwestAir when are you opening the flights beyond august 7th???,0 @USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice,-1 @AmericanAir no response to DM or email yet. customer service?,-1 "@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer",1 @SouthwestAir give this guy a raise....great start to flight from AZ to MKE..,1 @JetBlue will do.,0 @usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?,-1 @united sitting on UAL 683 - a comedy of errors. UAL is incompetent,-1 "@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?",-1 "@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well""",-1 @united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi,-1 @USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat,0 @USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek,-1 @united worst flight experience I've ever had. Will never ever fly your airline again.,-1 "@SouthwestAir Today is going to be the day, I can feel it! Thank y'all for your support throughout! We're coming home Nashville! #Octavia",0 @AmericanAir See photo of B787 scale model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/kfD4WQRkLW,0 @VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers,-1 @SouthwestAir thanks! I expected a wait... Just not that long. :),-1 @VirginAmerica Keep up the great work :),1 @JetBlue it was at JFK airport right now,0 @united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH,1 @united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15,0 @AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet,-1 @JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired,-1 @AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines,-1 @AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this,-1 @AmericanAir can you guys help me please?,0 "@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked.",-1 @united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.,-1 "@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember",-1 @virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel,0 @AmericanAir that is absolutely false stmt. You have a comedy of errors incl no catering etc #GetYourActTogether,-1 @AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.,1 @JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?,-1 @AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby.,-1 @USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form. You guys are the best :),-1 "@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w/them again!",-1 "Currently on @JetBlue, my new robotic love-doll. Reminded heavily of @pattonoswalt's bit about them-hence an excuse to say ""huxleyesque.""",0 @jetblue it's time for a direct flight from #JFK to #PITT.... @ Official JetBlue Terminal 5 - New York… http://t.co/QygXGmd3Sn,0 @AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview,-1 @united But thanks for asking,1 @USAirways @americanair I feel sorry for AA,-1 "@united it just goes round & round, it's be going on for weeks,",0 @VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS,-1 @USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?,-1 @united Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009,0 @USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?,-1 "@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1",-1 @VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!,-1 @USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!,-1 @united thank you for the reply. I will fill out the form and submit it as requested. Good to know you're paying attention!,1 “@JetBlue: Our fleet's on fleek. http://t.co/XASPqDsqhE”,0 @USAirways do you have an email??,0 "@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part...",-1 @SouthwestAir - 800 is not int'l friendly,-1 @AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... 😒,-1 @united 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy,-1 @USAirways just now but no general announcement,0 "@USAirways on your website and on your boards at Logan it said it was on time, so we went through security and got to the gate (2)",0 LMAO Y'ALL “@JetBlue: Our fleet's on fleek. http://t.co/LQjT2jvOYS”,0 @United line up @iah #IAH @AirlineGeeks #avgeek http://t.co/dJHXvJT201,0 @JetBlue so I don't know confirmation number or the names of the flight attendants and supervisor,0 @AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!!,-1 @united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi,-1 "@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.",1 @USAirways made it! Just! Huge relief - thanks for your help!,1 @USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.,-1 "@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA",-1 @USAirways thank you,1 @united we just left @flySFO (delayed). http://t.co/XzBAjMiekx,-1 @SouthwestAir thanks for losing my luggage,-1 @usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :),1 @SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!,-1 @southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6,1 "@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!",-1 @AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401,-1 "@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match.",-1 "@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed...",1 "@USAirways worst customer service. ticket was 180 and fee is 200 it's ""not worth it"" for them accommodate me given circumstances in BOS",-1 @SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting. #customerservice @olive201,-1 "@JetBlue - Fix your @#$& jet bridges. 40 minute delay, 2nd gate...still waiting! #jetblues http://t.co/ncB2oNcS9i",-1 @USAirways @AmericanAir we are on us/aa flight 4443.We arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?,-1 @JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup,-1 @AmericanAir we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern,-1 "@USAirways Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ⤵ http://t.co/Q5SB0DaVuy",-1 @SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks,1 @united this team added 30 mins on turnaround,-1 @USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted,-1 @SouthwestAir got mine! Just in time for the wife and my 15th anniversary!,1 @AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx,1 @USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.,-1 "@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable.",-1 @SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up,1 "@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation",-1 “@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU”@tori_leggieri,0 @JetBlue Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info.,-1 "@AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts.",0 @USAirways cannot add my frequent flyer number on your website. Can you help?,-1 @united Just submitted my response on the link you sent.,0 @USAirways I have contacted them but only got an automated response that won't give me the code.,-1 "@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca easier",0 @united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou,-1 @AmericanAir CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!,1 "@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology.",-1 @JetBlue haha thanks Jetblue👌☺️,1 @JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn? #SMM #Brand https://t.co/nTGl2WnQVM,0 "@USAirways Instead, the miles are credited to an account that i did not open -- My request to merge the accounts is denied",-1 @JetBlue do you know when the schedule for dec 2015 will be released?,0 "@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow. No snow on weather map!!! WTF!!!",-1 @VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome,1 @USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.,-1 "@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site",-1 "@USAirways how can I make a purchase, you take the money but I don't have a reservation...Explain",-1 @united treats service members like crap never flying again with them #UnitedAirlines @CNN,-1 @SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???,-1 @USAirways Look into better service.,0 @JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http://t.co/ufyxXkIsa3,0 @AmericanAir I need to rebook and I cannot get an agent. Can you help?,-1 @SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight.,1 @USAirways 59 minutes now. Nice customer service you got going on.,-1 @AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks.,-1 @AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.,-1 "@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????",-1 "@AmericanAir nothing, you have done enough.",-1 "@united @jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago FAA invest near miss on O'Hare runway last wk:http://t.co/jVJ73ZZa4A",0 @USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.,-1 @AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth,-1 @united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed,-1 @AmericanAir I'm still on hold if you're wondering... 4 hours 37 minutes and counting. #ServiceFail #OnHoldForever #Suboptimal,-1 @united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today,0 @united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071,-1 @SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta,1 @USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.,-1 @AmericanAir thank you for the confirmation.,1 "@USAirways literally the worst flying experience of my life, and I have flown a lot",-1 "@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?",-1 @JetBlue I digg it!,0 "@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)",-1 @AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.,1 @USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue / next flight in 10 hrs,-1 .@SouthwestAir Thx for the follow up. Just sent DM,1 @AmericanAir Do we get a class discount on your wifi? I will be flying your airlines at approx. 4 Am?,0 @JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http://t.co/J6Hb4JDvER cc: @BrianSumers,0 "@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!",0 @USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright,-1 @USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!,1 @SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help,-1 "@SouthwestAir haha, thanks for the explanation",1 @united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?,-1 @SouthwestAir about time! Thank you!,1 @AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you.,-1 @SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?,-1 "@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways",0 @AmericanAir I fly weekly with you and haven't seen one,-1 "@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff",-1 "@USAirways it a change fee request from a month ago. after one hour on phone with your team, I’m told 120 day backlog. Awful.",-1 "@SouthwestAir used to love you, but you keep rescheduling my flights. #southworst",-1 @SouthwestAir followed.,0 @JetBlue great flight and crew! Flight 51 from BOS to MCO,1 @virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49,1 @USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.,-1 @united doesn't purchasing ticket with a united card give me priority boarding ?,0 @SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts,1 @USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.,-1 @USAirways @noltnancy What will be is a what may be...what is...sucks. #fail,-1 @JetBlue @roxydigital HAHA. you didn’t disappoint. Well done. #JVMChat,1 @AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again,-1 @AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08,-1 "@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis",-1 @united I see. Thanks for explaining.,1 "@USAirways has failed me all day long, should I blame it on @AmericanAir ?",-1 @USAirways Why is there no contact email for customer complaints?,-1 @USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain it's no wonder you had to sell,-1 @SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time.,-1 @JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane,-1 @united just confirmed a seat! Crisis averted! Beers won't be missed now,1 @SouthwestAir my flight continues through to Vegas after my stop. Don't be upset if a stowaway.,0 "@SouthwestAir According to TV passenger interviews, the landing was far from ""uneventful"" with heavy (panic) breaking to",-1 @USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff,-1 @usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?,-1 @VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!,1 "@united @SCVPools Please call me at 310-795-2210.",0 @SouthwestAir Thank you!,1 @VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather,1 "@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine.",-1 @united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play. Earn miles but can't use them.,-1 "@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?",-1 @VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI,1 "@united you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great.",-1 @JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.,-1 @JetBlue deal!,0 "@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help.",-1 @united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.,0 @united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter. Last one onboard.,1 @united I sure did. I had to drive a total of 3 hours to get my own bag. I'd like to explain that debacle but no one wants to talk to me.,-1 @united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.,-1 @SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on,-1 @united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.,-1 "@united, we've been waiting for over an hour for our luggage- what gives?",-1 @AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.,-1 @AmericanAir can I get a free ticket to Hawaii for being fabulous,0 @united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver,-1 @united What is your phone number. I can't find who to call about a flight reservation.,-1 "@JetBlue JFK T5 north check in. 3 bag drop ladies, 1 has been checking in someone for the entire time; another doing check ins too.",-1 "@SouthwestAir 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)",-1 @united you do realize my wife is waiting on a delayed flight at this very moment. I'm not sure I understand your tweet.,-1 @JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting,-1 @JetBlue Update please on why flight 2601 continues to be further delayed,-1 "@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!",1 @JetBlue thanks great recap. I wouldn't have been able to sleep! I was nervous the bad guy was getting away. 😉,1 "@usairways would it kill you to not let 3,000 miles expire",-1 @JetBlue Accepting #Apple Pay - Mobile Enterprise http://t.co/Ci5cfrlqBe,0 "That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue",1 @AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow,0 @USAirways over an hour now and still no one at the Yuma counter,-1 "@united bull crap. I spent $600 on a recent trip. That's not small change. I got 10,000 AA miles. Would have only been 6600 UA",-1 @united UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help?,-1 @USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth,-1 @USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate,-1 @SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?,0 @USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags,-1 "@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D",1 @AmericanAir Here you go https://t.co/oM1vIEg74a,0 "@JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol",-1 @united 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please,0 @USAirways - what is your policy regarding large-size passengers who cannot fit into a single coach class seat?,0 "@united, you just caused a riot on the airplane. Never seen anything like this",-1 "@SouthwestAir that's why I fly y'all, that personalized service",1 "@SouthwestAir unveils 4 new #flights, including 2 from #Ohio http://t.co/grkBj7bxlk",0 @SouthwestAir your employees at BWI have been amazing!,1 @united : thanks! i will catch my conection! :),1 "@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags.",-1 @VirginAmerica Can you give me Silver Status for 12 months?,0 @AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic & 2 gate changes dividend miles member gets no email or text updates,-1 @united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2,-1 @AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us,-1 "@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations",0 @united I think DM would be better,-1 @united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?,0 @united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help,-1 "@united sorry, wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant",0 @united 618 was flight out of Houston,0 "@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you.",-1 @united customer service what's That???,-1 @united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline,-1 @united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience,-1 @AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.,-1 @USAirways I've been trying for DAYS! And I don't get hung up on until after I get through all the prompts. What am I to do??,-1 @AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them,-1 @SouthwestAir I sent you my conf number yesterday.,-1 @SouthwestAir flight to San Diego is delayed per usual.. take me home!,-1 "@AmericanAir - Envoy Airlines is a disgrace to the AA family. Nothing but delays and Cancelled Flightlations, week after week.",-1 @JetBlue Finally taking off! LAS-FLL-SJU #letsgo,1 Thank you @united for your prompt assistance.,1 @JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-),1 @JetBlue @SouthwestAir @VirginAmerica @AmericanAirBR download jeokoo the American app for air travelers,0 @JetBlue please provide me your direct email for me to explain.,-1 @USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?,-1 @USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail,-1 "@JetBlue thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!",-1 "@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr",1 @AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http://t.co/fgJbex480D,0 "@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm.",-1 BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines,-1 @AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject,0 @AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.,-1 @JetBlue @EllaHenderson the highlight of being delayed #freeconcert,-1 @AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat,-1 @JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account,-1 @americanair Can someone contact me about my awful experience with american airlines this weekend,-1 @AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ,-1 @united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid,-1 @united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time,-1 @united: thanks for the miserable trip GNV<<<FSD on 2.19-2.21.,-1 @AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport 1/2,0 @united Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name,0 @AmericanAir #AATeam thanks for working in very rigorous weather conditions for all,1 @united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville,1 @AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?,0 "@JetBlue Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form",-1 @united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!,-1 @AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go.,-1 @united did bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines,-1 @JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue,-1 @united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?,-1 @VirginAmerica I am all about the in flight artisanal cheese and wine pairing.,1 @AmericanAir we have 3 more passengers with me There are two more reservation numbers,-1 @united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux,-1 "@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead",-1 @SouthwestAir had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1,0 "@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive",1 @USAirways flight 4524 delayed for 2 hours for a deadhead crew. Lets make 150 paying customers wait ...that is great service #USAirways,-1 @united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.,-1 @united thanks KP. What's going on w/4840 tonight. Bad update online and phone. Can't u give customers good info. Not waste their time?!,-1 @united perfect! That works! Thank you!,1 @AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....,-1 "@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?",0 "@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?",-1 @SouthwestAir could you add me to that list? Been on hold for an hour 15,-1 "@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now.",-1 @SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons,0 @USAirways ...was Cancelled Flightled and now I need to locate my baggage,-1 @USAirways done,0 "@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? 😋I love the company!",1 @SouthwestAir How do I retroactively add previous flights/miles/points to current rapid rewards balance?,0 @AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?,-1 @SouthwestAir was fantastic! That's the best flight service I've ever had.,1 @AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes!,-1 @SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin,-1 @AmericanAir narrowly made standby...lots of snags this trip!,-1 @JetBlue I love you,1 @AmericanAir Is there lack of communication/competition between the American and the Air by any chance?,-1 Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business,1 @usairways this is ridiculous at CLT and we missed our connecting flight because of a chuckhole on runway?? #shameful (1/1),-1 @united Do you have a further update on the suitcase today please.,-1 @united i did but i got nothing from it. Just dissapointment =(,-1 @USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.,-1 @SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign,-1 @SouthwestAir Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!,-1 "@SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again.",-1 "@JetBlue not ok to Cancelled Flight flight 1274 tmrw for ""weather"" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?",-1 @united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.,-1 @SouthwestAir we checked in right at 24hr mark. Boarding C group with kids ages 6&8 dnt want to be split. What sld we do?,0 @united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity,-1 @AmericanAir DM sent. Answer me please,0 @USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel,-1 @united delayed going home AGAIN. Getting really tired of delays.,-1 @JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t,-1 @USAirways what's going on with your website & mobile app??? Help!!!,-1 @AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24.,-1 @JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy,-1 "@USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed.",-1 @USAirways I have a flight in Saturday from MCI to CLT and there's heavy snow predicted in MCI. When will u allow for changes?,0 "@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back.",1 @united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections,-1 "“@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.” Always! I adore American Airlines!",1 "@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??",-1 @united the costumer services here at Denver Intl Airport is ridiculous bad!,-1 @SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏,1 "@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!",-1 "@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!",-1 @AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW,0 @united thanks,1 @SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.,-1 @AmericanAir you're airline is ridiculous,-1 @SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http://t.co/mdN5ED58ze,0 @united thnx for the info,1 @united Just sent a DM. Thank you for the acknowledgment.,1 "@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a ""baggage error"" #sarcasm",-1 @united ...would be on the next flight to Hayden/steamboat,0 @USAirways if one with @AmericanAir why can't you use American miles????,-1 "@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal.",-1 @AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.,-1 @united I don't see how I need to spend an extra $100 bc of ur equipment failure.,-1 @AmericanAir wish you had a better mobile app. You should look at the app from @united as it is much more seemless to check in,-1 "@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.",-1 @united Ok thank again for your help!,1 @AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks,0 @JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm,1 @SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed,-1 @JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.,1 @VirginAmerica trying to book a flight & your site is down 😁,-1 @JetBlue Thanks. So the delay was the result of scheduling issues more than weather reLate Flightd problems?,-1 @VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.,0 @united I've got a campus visit in an hour and I'm still wearing the same clothes...,0 @united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis,-1 @USAirways now on hold for 75 minutes.,-1 "@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!",-1 @united It's too bad UA has had another unforeseeable operational issue on my return flight.,-1 @AmericanAir flight number #2386,0 @united what about the poor customer service at checkin at Kansas KCI?!? That's it???,-1 @USAirways now on hold with customer care. Wonder if someone will pick up the phone before 5pm.,-1 “@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?,-1 @United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE,-1 @AmericanAir thanks!,0 @USAirways how does it feel to have almost everyone hate you?,-1 @USAirways I made it- thx.,1 @SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz,1 @JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.,-1 @SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes,-1 @USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks,-1 @AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take,-1 "@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou",-1 "@USAirways that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service",-1 @JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.,-1 "@SouthwestAir we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??",-1 "@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation",-1 "@JetBlue yes, with about 20 minutes to spare. FYI - your employees are amazing. Keep up the good work!",1 @united your airline has been telling me that my luggage is one hour away from my destination for 5 days!,-1 @united and learn how to book flights. http://t.co/MHHS9RUpLv,0 "@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information.",-1 @AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?,-1 @SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?,-1 @SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!,0 @USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883),-1 "@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet",-1 "@JetBlue Awww man...but I need to buy this ticket today and be home the 1st of March Where do I go for this...or can you assist me ?",0 @USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU,-1 @USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether,-1 @united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :),1 @USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay,-1 @united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!,-1 @united you might be the only airline not offering waivers...keep up the good fight,-1 @AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??,0 @SouthwestAir @DreSparkles Thank you! I finally made it to my destination,1 @USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful,-1 @SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.,1 @USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?,-1 "@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules.",-1 @VirginAmerica I love the hipster innovation. You are a feel good brand.,1 @JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance,1 "@united Nope, still sitting at the gate!",-1 @JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!,-1 @united yes there is when you keep getting the same robotic answer.,-1 @SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.,1 "@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool",-1 @SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!,-1 @AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!,-1 @JetBlue thanks for bringing my son home to me.,1 "@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example",-1 "@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight.",-1 @SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤,-1 "@united flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!",-1 @SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?,-1 @USAirways tooooo many Cancelled Flightations! My chain of command hates me now,-1 @united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.,-1 @SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice,-1 "@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. 👍",1 @united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC,-1 @united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.,1 "@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.",-1 @united go to hell,-1 @SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!,1 "@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is ""I don't really know what happened""",-1 @united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs,-1 @USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail,-1 "@united What does ""Cabin Functionality"" mean when I'm taking a customer satisfaction survey?",0 @united traveling with 3 young kids!! Chose our original flights for a reason.,0 @united we have been told that it's lost...you guys don't know where it is,-1 "@JetBlue I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was.",-1 @USAirways @CakeNDeath Question is will he and his lady behave...,0 "@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.",0 @VirginAmerica Are there any sign up bonuses to enroll in Elevate?,0 @AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours,-1 @united thank you! Love united!! Have 4 flights today!,1 @SouthwestAir @TheEllenShow @Imaginedragons this job interferes w/Ellen Show & concerts! will alway treasure my @LiveAtFirefly experience!,0 @united This is NOT a local UNITED number for Malaysia 0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?,0 @JetBlue you guys need live chat.,-1 @SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday,1 "@JetBlue no one yet but some, fl 8162",0 @JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes,-1 @USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had,-1 @JetBlue Sent.,0 @SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help,-1 @JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎,-1 @SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways,-1 @united that would be great,1 @AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help,-1 @SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!,1 "@AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w/ this automated lip service?",-1 "@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.",-1 @USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us,-1 @AmericanAir thanks so much!,1 @united this is why I fly @SouthwestAir ... Never have any issues,1 @united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?,-1 "@USAirways Thank you, although we're using our miles from our card and Flight Booking Problems companion tickets which can only be booked over the phone.",0 @USAirways has me on my toes whether I'm going to make my flight back to Boston tonight,-1 @SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October,0 @SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek,0 @USAirways you're the only airline that's not open sooner. It's not a confidence booster.,-1 @AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl,-1 @united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you,-1 @SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted,-1 "@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?",-1 "@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff",-1 "@united add wifi, entertainment and the old seats and i’ll come back.",-1 @united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error,-1 @AmericanAir it's not a friend it's a legally required chaperone on a school trip.,-1 "@united tried calling too, but w/25 min phn wait means we'd miss options anyway",-1 @USAirways my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair,-1 @jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given,-1 @AmericanAir you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded,-1 @AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife,1 "@SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got ""unspecified errors""",-1 "@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft.",-1 @SouthwestAir no thanks,0 @AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!,1 @united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs,1 @VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗,1 @JetBlue Beatriz and Susan. Gate 4 MCO.,1 @USAirways I have better Intel than she does! She said plane is due in at 630. Flightaware and your own app say 645,-1 @USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again.,-1 @United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!,-1 @SouthwestAir do new flights come out at midnight?,0 @AmericanAir Tired of sitting on a delayed #1702 again and again computer down,-1 @SouthwestAir @dultch97 kid just wants fucking money #scumbag,-1 @united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days,-1 @JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue,-1 @USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S/by 2 BWI or PHL today?,0 @AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good,-1 @united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.,-1 @SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6,-1 @AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting,-1 "@VirginAmerica another perfect flight. How come on your planes, the sun visors can stay down? Other carriers make you raise them?",1 @SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on,-1 @SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?,-1 "@united very disappointed by the service starting from gate operator at BOS , who was rude in stopping a carry-on bag...",-1 @SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too.,-1 @united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail,-1 "@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.",-1 @JetBlue things happen it's ok just wish I was on the beach and not in the airport,1 @USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.,-1 @AmericanAir the Late Flightst usair4603. Earlier 4591,0 "@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!",-1 @jetblue is there no way to switch to earlier flight to JFK even if I checked a bag?,0 "@USAirways ""good news. We've located the crew and made contact with them"". flight was supposed to leave 4 minutes ago. #usairwaysfail",-1 @united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.,-1 @virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter,-1 @SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.,0 "@SouthwestAir thank you : 8UXZJ2 Paid for early bird and sat in back",-1 @SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.,-1 @USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry,-1 @AmericanAir How am I supposed to Cancelled Flight it if I can't do it online? I don't want to lose all the funds on the ticket. HELP!!! :(,-1 @JetBlue Need to get my 3-yr-old to Nassau (from SEA) to meet her great-granny she was named after - who just turned 103. #FlyingitForward,0 @AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight. # fire the software programmers,-1 @USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.,-1 @united please get me off this plane #UA57,-1 @united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you,0 @united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!,-1 @USAirways Has the most useless & Rude employees ever at Philadelphia airport never again will I fly with them ! 😤,-1 "@united Also, group 5 is total BS.",-1 "@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one",-1 @united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed,-1 @americanair Yes to the iOS. I'm running iOS 8.1.3,0 @USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!,1 @SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor,-1 "@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this""",-1 @USAirways KUDOS to your phone support and Charlotte gate staff!,1 @USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,1 @AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.,1 @USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed,-1 "@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone. Had to get supv.",-1 "@united your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity.",-1 "@SouthwestAir CEO Gary Kelly, ""You all are absolutely my heroes!"" #SouthwestRally #BWI #bestemployees #swaculture http://t.co/JTxyHQHfJJ",0 @VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao,0 "@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark",-1 @SouthwestAir did you know that suicide is the second leading cause of death among teens 10-24,0 @united - Plane came in with broken seat. Rather than fix it they put a broken sign on it and separated me from my kids.,-1 @AmericanAir please improve business extra flight reservation process. can't book online? what century are we in? 25 min+ on hold,-1 "It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue",1 @SouthwestAir show me some love and a companion flight~please and thank you!,1 @USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it,-1 @USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.,1 "@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room",-1 "@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!",-1 @AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down,-1 @AmericanAir my flight number is 3M 50,0 @AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄,1 @united No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. #disappointed,-1 @USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach. I want resolution or a comp,-1 @USAirways not patient - originally 11:51 and now 4:41.,-1 @united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M,-1 @USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck,-1 @united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet,-1 "@USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough.",-1 @AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥,-1 .@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us.,-1 "@AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New ""Economy Dungeon"" class coming? http://t.co/pl9Sop5IHu",-1 "@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back. Thx! 😄",1 @united never again.,-1 @AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!,1 "@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there.",-1 @united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT,0 @USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.,-1 "@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area, they can't get back to Bos or PVD till WEDNESDAY?",0 @AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't believe their lies!!!!,-1 . @USAirways It's been Cancelled Flighted. Your SM response is slow.,-1 "@JetBlue yeah that's all been done. Define ""incidentals""? How much can I spend on gear so this trip is not a waste?",-1 @USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour,-1 @USAirways no they dont. I think I already said that. No one responds. Its an auto response. Wait is this an auto response??????,-1 "@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again.",-1 @JetBlue flight attendant was hesitant to give me more baby sized cookies,-1 @JetBlue Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? 😂😂,0 @JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.,1 "@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA.",-1 @united Thanks! Just DMed HN.,1 @USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving. Flight 1137 has been awful,-1 @united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl,1 @united Can you tell me Jet Airways award availability?,0 @southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.,-1 @united has the best customer experience via twitter - huge fan!!!,1 @united The link in the message I was replying to. #3thparty #ITproblems,0 @USAirways No Problem - he was the only person in the airport who would help :),1 "@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?",-1 @united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.,-1 "@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice",-1 @JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http://t.co/QRANZImHTr,0 @USAirways Past tense re help. No more. It’s been even more miserable than usual at CLT.,-1 @VirginAmerica Flight Booking Problems flight to uphold my status match. Do taxes on ticket count as earned status points? #statusmatch #virginamerica,0 @united I flew back w other company since United didnt have an earlier flight,-1 @united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.,1 "@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help",-1 "@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has",0 @JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?,-1 @USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...,-1 "@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook",-1 .@USAirways It was this saturday during all the snow in the DC area. Excited the flight was not Cancelled Flightled but sad he went missing.,-1 @USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service,-1 @USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready,-1 @united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on,-1 "@JetBlue is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so, how do I add @HawaiianAir to my JB Flight Booking Problems ?",0 @united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees,-1 @united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight,-1 "@united I haven't booked yet, I'm asking before I book",0 @AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.,0 @united I hope so too,0 @united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.,-1 @SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time. Thanks #southwest for making travel easy!,1 @AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE 😤#ANGRY,-1 @VirginAmerica missed my flight. How does standby work?,0 @SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?,-1 @USAirways I gave up http://t.co/2eDgc6TbLs,-1 @united I'm flying UA but *G with A3,0 @VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!,-1 @united thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice.,1 @AmericanAir its Adolfo Garcia,0 @JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed,-1 @united fails again. @SouthwestAir saves the day.,0 @JetBlue Success! Good work JetBlue team,1 @united Can't beat the storm out of town if you wait to issue the policy until too Late Flight. NWS issued storm warning already...,-1 @USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.,-1 "@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help. Direct message faster than calling 800 number? #Backwards",-1 "It's on me, @JetBlue! That's not what you said last night, though... :(",-1 "@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure.",-1 @united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!,-1 @JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!,-1 "@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks.",-1 @AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply,-1 "@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M).",-1 @USAirways will all flights out of DFW be Cancelled Flightled today?,0 "@SouthwestAir Yes, but I like need my luggage before tomorrow morning",-1 @JetBlue Great service from PBI to HPN! Thanks.,1 @JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.,0 "@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you",-1 @AmericanAir my fly is 1579 if do you have some news,0 @SouthwestAir what does TSA Pre on my boarding pass mean? http://t.co/0HmmQCzkCf,0 "@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?",0 @united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.,-1 @JetBlue thanks for the response. We are hopeful.,1 @united PTY to PIT via IAH,0 @united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed,-1 "@AmericanAir no thanks. As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.",-1 @SouthwestAir have u seen any of the messages the past hour ?,-1 @SouthwestAir sent,0 @united thanks,1 @USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :),1 @united Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay.,-1 @VirginAmerica This is what you missed @NewsVP. Next trip to the 407.,0 @united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes,-1 @JetBlue tell your employees that!,-1 "@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!",-1 @AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error,-1 @SouthwestAir flight # 317,-1 @united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!,-1 @USAirways yes I did thank you! They did a great job turning the flight in jan !,1 @AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint,1 @united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated,-1 @VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(,-1 @united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane,-1 "@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all.",-1 "@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks",-1 @SouthwestAir Southwest is definitely my favorite airline to fly! :D,1 @united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally,-1 @AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus),0 "@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)",1 @AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min,-1 @united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it,-1 @united Followback so I can DM plz,0 @AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating,-1 @AmericanAir should be seeing this sunset from St. John usvi not philly!! http://t.co/DnDOepquKz,0 @USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.,-1 @southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C,1 @JetBlue You already Cancelled Flightled the one b4 us to DCA,-1 @USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout,-1 @AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???,-1 "@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset",-1 @united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...,-1 "@USAirways @landonschott he's fine, he really likes picking his own seat....",1 @united one hour after departure time and still no update!,-1 @united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room,-1 @SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze,-1 @AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome,-1 "@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client",-1 @united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!,-1 @AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr,-1 @AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.,-1 @JetBlue .. { it's all a320's right?},0 @AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed,1 @united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks,-1 @SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option?,0 "@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...",1 @SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks,-1 @AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.,-1 @USAirways is the worst!! Still haven't left.. Everyone missing connections.,-1 @USAirways what is the baggage allowance on flights from Glasgow to the US? Thanks,0 "@AmericanAir ""Airport snow removal method #22..."" Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN",1 @JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again,-1 "@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked.",-1 @USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU.,-1 "@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me.",-1 @JetBlue by any chance do u offer fresh guacamole on your flights,0 @USAirways is there a # or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days,-1 "@united I did not, my mind was on getting to the next flight.",-1 @AmericanAir @cheerUPDATES So you're saying the call center is understaffed?,-1 @united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.,1 @united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough,-1 "@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.",0 @USAirways @AmericanAir 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request,-1 @AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice,-1 "@united I'm rebooked now, but the line was 300 people deep.",-1 @united plz don't advertise wifi if it's not gonna work thanks #worstflightever,-1 @united can I request a ticket change through twitter ?,0 @VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated,-1 @AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel,-1 @VirginAmerica way to take advantage of #MayweatherPacquiao :),0 @Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse,-1 @united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies,-1 @AmericanAir Love the new planes for the JFK-LAX run. Maybe one day I will be on one where the amenities all function. #NoCharge #Ever,1 @JetBlue Hi! Does my upcoming flight 2168 from West Palm to HPN have Fly-Fi?,0 @AmericanAir One hour to check in is 45 minutes too long. MIA FAIL.,-1 @AmericanAir 2293 is the Cancelled Flightled one,-1 @JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!,1 .@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.,-1 @JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note.,-1 @USAirways I finally got through on the phone after a 2 hour wait time.,-1 @SouthwestAir THANK YOU for finally making your boarding passes work with passbook,1 “@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”,1 @JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson .,-1 @united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1,-1 @SouthwestAir can i have my bags back ding!!,-1 @USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday,-1 @united & I've been hung up on twice by your staff. So upset right now,-1 @united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.,-1 @USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?😑,-1 "@united yes, I've been waiting for four hours and no one has been able to help me.",-1 @JetBlue Hey guys do you have a tail number assigned yet to flight 1373 for tomorrow?,0 @united in fact he received my boarding pass,0 @united already missed connection... UA 495,-1 @SouthwestAir my flight was Cancelled Flightled Monday. Just looking to Cancelled Flight and credit my card. That's all.,-1 @USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!,-1 "@JetBlue @julesdameron ""Considering?"" #Accessibility is an absolute MUST! #Equality",-1 @united you already have vomit so you are halfway there,-1 @USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?,-1 "@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!",-1 @united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought,-1 "@united assistance with what, the attitude of your staff no matter which airport we are at?",-1 @AmericanAir I did,0 @SouthwestAir I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http://t.co/Enh1keUUTd,0 "@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?",-1 "@united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.",0 @united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home,-1 "@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm.",-1 @united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!,-1 "@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.",1 @AmericanAir I need refund.,-1 @united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.,-1 "@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again.",-1 @USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?,-1 @AmericanAir @jokerunning this happened to me too!!!,0 @USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it.,-1 @AmericanAir I Love American Airlines :D,1 "@AmericanAir @united week is going to make up for anything, or put me at ease. You should be asking me how you can fix things, how to...",-1 @AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.,0 @AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?,-1 @USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.,-1 @AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8,0 "@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",0 @SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.,-1 @united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow,-1 "@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!",-1 @USAirways hey let flight 1874get to the gate hours Late Flight and no fate with dozens of kids on board,-1 @VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?,-1 "@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J",1 @SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir,1 "@AmericanAir When Flight Booking Problems an int'l flight online, do I have to provide a passport number when Flight Booking Problems or just when I arrive at airport?",0 @USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService,-1 @USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.,-1 @united you guys are gay,-1 @AmericanAir I did,0 @united even though technically after I land I will be silver?,0 @united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15.,-1 @united with Karen and found her unhelpful and rude called United at the time & told she could board but Karen would not accept,-1 @united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!,-1 "@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security",-1 @united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.,-1 "@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to. The airport has more room and you know.. food!",-1 @AmericanAir can I redeem AAdavantage miles on LAN flights?,0 @SouthwestAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P,0 "@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!",-1 @United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.,-1 @USAirways why aren't you updating flight status/delays?,-1 @united I think I left my phone on my flight. Help!,-1 @AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer,-1 @USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow,-1 @JetBlue is there wifi on he plain,0 @USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather,-1 "@united yes, but they still don't know where it is. I've been told it might be on a flight, but now no one can confirm it.",-1 @AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!,-1 @SouthwestAir please help on hold forever to check in for flight,-1 @SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt every time the person in front shifts he raps my knees,-1 @united please help http://t.co/t5mRj5Yw6I,0 @SouthwestAir do you know where my plane is coming from? I'm on SW flight 4464 from RSW to MKE,0 "@united Freakin""",-1 @VirginAmerica Need to start flying to @KCIAirport . 😊😀😃😄,0 "@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance",0 "@SouthwestAir I have a credit that expires a month before my flight, is there any possible way I can have that extended?",0 @united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?,-1 @united Luckily I made my flights this time but was so disappointed with the lack of communication :(,-1 "@AmericanAir I have a couple questions for you, if you’re available for PM?",0 @SouthwestAir I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed,0 @JetBlue is yr site having trouble for mobile check in ?,0 @JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that!,-1 @USAirways flight 4524 first a 2 hour wait for a deadhead crew then deadhead crew takes overhead bin space paying customers annoyed,-1 @SouthwestAir @JohnWayneAir Thank you both very much!!,1 @JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights,-1 "@SouthwestAir ha, ha not a make or break for me either way!",0 @AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted,-1 "@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet.",-1 @JetBlue to allow payment by #Apple Pay - Patriarc http://t.co/bdUaUZFhW2,0 @AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.,-1 @AmericanAir What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm,-1 "@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.",-1 @USAirways I did. They told me it was a 40 min wait & they'd call back. It's already been 45 min. Horrible,-1 @SouthwestAir I would be eternally grateful for tickets to the Vegas show ( ͡° ͜ʖ ͡°) God bless,0 @JetBlue at what point in delays can I take a different flight to my destination?,-1 @SouthwestAir your phone service sucks,-1 @united & finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue,-1 “@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice,-1 @JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!,-1 @SouthwestAir Thank you.,0 💯💯💯 RT @JetBlue: Our fleet's on fleek. http://t.co/SrM13qbRZD,0 "@united Okay, thank you both.",0 @SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?,-1 @AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable,-1 @united I am following - you need to follow me for DM?,0 "@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful.",-1 @AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage.,-1 "@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?",-1 @SouthwestAir I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can,0 @JetBlue thank you!!,1 Who did this?!?!“@JetBlue: Our fleet's on fleek. http://t.co/kHZrCCyp2A”,0 @USAirways it takes a month?,-1 @SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.,1 @VirginAmerica Dad on Segway is the best part of this whole infographic!,1 @AmericanAir many have missed connections already b/c of delayed flight which will finally board soon,-1 @united is Late Flight again. Everyone braved the weather and 40 passengers are waiting for a flight crew. Really!,-1 @AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b,-1 "@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal",-1 "Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals",-1 Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.,1 @SouthwestAir I already follow you and can't DM because u need to follow me back,-1 @SouthwestAir How many trees have to die before you stop trying to sell us a credit card? #OptOut http://t.co/CXrZhcdTVz,-1 @SouthwestAir Do you promise to not unfollow me? 😉,0 @united ...and when that doesn't work...,-1 @USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck,-1 @AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars...,-1 @USAirways your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless,-1 "@AmericanAir I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service.",-1 @united where's my damn bag??,-1 @USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX.,-1 @USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :(,-1 @united can you change DKYDE6 to 4583>36 on 2/23 instead of 3636>606>36; original reservation was for 4404>36 yesterday but was Cancelled Flightled.,0 @AmericanAir Trying to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU,-1 @SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled,0 @AmericanAir how comes no one has answered my calls or emails?,-1 "@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?",0 @USAirways gate agents are now working with everyone to resolve connecting flight issues which is my concern,-1 @AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.,-1 "@SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!",-1 @AmericanAir message and pics sent...,0 "@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys",-1 "@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :)",-1 @USAirways Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail,-1 @USAirways back in line at terminal because phone guy couldn't help. One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK,-1 @united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport,-1 @SouthwestAir I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky,-1 @AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.,-1 @AmericanAir 2 months and still no exec platinum member cards. What gives?,-1 @united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail,-1 @southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways,-1 @JetBlue I did see that! Working on picking up a trip or two as we type.,1 @SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!,1 "@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations",1 @SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon,0 @USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout,1 @SouthwestAir Gracias... appreciate that!,1 @USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport,-1 @united flight #1051 on 2/23. Thx,0 @united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail,-1 @USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO,-1 "@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!",-1 @AmericanAir 8 hours on the phone yesterday. Really? Still doesn't pick up status on US Air flight.,-1 @united Was able to send the DM. All good now.,1 @united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.,-1 @united sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!,0 "@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.",1 @united you're just using automated responses and don't have the decency to actually care/respond,-1 "@AmericanAir Thank you for the info! Changes need to be made over the phone, correct? Is there any way an AA agent can call me directly?",0 @united how's my refund coming along??,-1 @USAirways and I can't get through on any phones,-1 @SouthwestAir after an hour and a half then it came back damaged. Not happy 😣,-1 "But, are your flight attendants fucking tho? RT @JetBlue: Our fleet's on fleek. http://t.co/wGYzTnjCXm",-1 @AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help,-1 "@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT! Flight Booking Problems me for Tues no good weather caused me 2 leave early",-1 @JetBlue 4 hr delay on flight to JFK via Tampa & worst customer service in San Juan airport. This after app not working all day.,-1 @JetBlue need flight to ATH from PDX. Do you coordinate with other airlines?,0 "fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA",-1 @AmericanAir thanks for the canned reply.,-1 @united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService,-1 "@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?",0 @united Based on suggestions from other passengers I have a rental car on standby for 11:30. One way or another will be leaving then.,0 "@JetBlue you are officially my favorite, thank you for the wonderful service at JFK",1 @USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou,-1 @VirginAmerica hold times at call center are a bit much,-1 @SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?,1 @AmericanAir your 1800 kept hanging up on me and made me miss a second flight,-1 @JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG,1 @united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting,-1 "@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an ""UNMET ARRIVAL""!!",-1 @SouthwestAir you guys held our flight #330! Thank you!!! About to take off from MDW now to Oakland. Thanks,1 @SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou,1 @united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations,-1 @united now I'll probably miss my next connection!,-1 @USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP!,-1 @AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡,-1 @VirginAmerica everything was fine until you lost my bag,-1 @JetBlue How can I best track deals and special flight offers? I'm liking your international options...,0 @united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k,-1 @AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.,-1 @jetblue I was able to access it by using the drop down instead of clicking on the tab.,0 @USAirways still crickets from customer service.,-1 @united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?,-1 @AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.,-1 @USAirways - 53 minutes on hold for a reservation?,-1 @AmericanAir all of these issues are not based on weather or things that are out of your control. These issues are based on negligence.,-1 @USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!,-1 @usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail,-1 @USAirways - First impressions are hard to reverse. A horrible first experience with you. Will never fly with you again!!!,-1 @USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long?,-1 "@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee",-1 @united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane,-1 @JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu,-1 @united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL,-1 @VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉,1 @AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over,-1 @united 50 min on hold trying to book award flight because site errors out. Agents ask for my pin to see platinum availability??? badbadbad,-1 @VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids,-1 @SouthwestAir damn weather messing up everything #serenitynow,0 @AmericanAir Deplaned for the 3rd fucking time. Fuck you AA.,-1 @VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l,1 @AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?,-1 @SouthwestAir booked the 8th.... Save me an emergency exit... Gotta stretch out,0 ".@united You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.",-1 @AmericanAir I'm not sure what happened to my USAirways status when the merger took place.,-1 @united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!,-1 @AmericanAir I still can't get through to change my flight. This is really important plz help!,-1 @JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people,-1 @AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp,-1 @AmericanAir Thank you for being so responsive on Twitter. Truly impressive.,1 @AmericanAir No worries at all. Y’all have a good one!!,1 @AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.,-1 @JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing,-1 @USAirways flight 1946 out of clt this morning. It's snowing here. Should i head out to the airport?,0 @SouthwestAir you guys rule. I will DM you. <3 Thank you.,1 @JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙,1 @united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..,-1 “@JetBlue: Our fleet's on fleek. http://t.co/XX5QSCjlL1” @BrandsSayingBae #Freberg15,0 @USAirways now you just hang up on me. I’m starting to think this is personal!,-1 @JetBlue please start flying to Guyana soon,0 @USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice,1 @SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?,-1 @JetBlue thanks JB!! This is why I 💙 you!,1 @AmericanAir Thanks!,1 "@united Ill check it out, appreciate the response, regardless.",1 @JetBlue we are on flight 751 and were returning to the gate can you provide any information?,0 @united but it's hard to stay upset at someone when they at least TRY to show remorse.,-1 @AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please,-1 "@united we got it, thanks.",1 @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Of7PFvQpOY,0 @SouthwestAir I knew I was correct! http://t.co/9eueYxAwcv,0 @AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.,-1 @VirginAmerica you have the absolute best team and customer service ever. Every time I fly with you I'm delighted. Thank you!,1 @SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!,-1 @USAirways any travel advisory coming for the Carolinas? Bad weather!,0 @JetBlue that's what they told me half an hour ago,-1 @SouthwestAir I've been on hold for an hour & a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!,-1 @united I have 8 flights with you in the next two weeks :) let's make some good memories!,1 "@USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines.",-1 @AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE,-1 "@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it.",-1 "@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United",-1 @united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice? How about all gate checked? Thx,-1 @united I've filed the claim but have no way of calling for updates. Is there another way to do this?,0 @AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.,-1 @AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!,-1 @AmericanAir great thank you,1 @united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!,-1 @USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through,-1 @united @DENAirport United 787 in snowy Denver. http://t.co/w1AaKJumXA,0 "@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada",-1 @VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything,-1 "@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,",1 @USAirways when I call it says y'all are too busy and to call back Late Flightr. this is terrible customer service. what will you do about it?,-1 "@USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person.",-1 @SouthwestAir Thanks for the info! Have a good day.,1 @USAirways You are 0 for 3 so far in on-time flights on this vacation.,-1 @AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.,-1 @united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.,-1 "@JetBlue Rats, that's a bummer!",-1 @united you need a bag bouncer. Get it together,-1 @SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http://t.co/IDRa8keNoH,0 @USAirways flight was full. 1 open middle seat. Did not want to sit there. What is your policy?,0 "@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌",0 "@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues",-1 @united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams,-1 @USAirways over two hours on hold to talk to an agent..then it disconnects me. been trying for two days! Wtf! Hire some CSRs u make $ now,-1 "@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs",-1 @united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy,-1 @JetBlue Flight 136 departs 2:14 AM Finally!!! Arrived JFK with no psgrs at 5:39 PM. That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi,-1 @AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx,1 @SouthwestAir how do get priority seating after you already paid for the flight,0 @USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME,-1 @united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?,-1 @SouthwestAir I would sell my nonexistent soul to go see #DestinationDragons,0 @JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http://t.co/GqP69g9ZGW,0 @SouthwestAir Tell me the secrets to flying high #RedCarpet,0 "@JetBlue Love your airline...hate your website. Just tried to book 2 tickets (1 w miles, 1 w/out). Absolute joke. Needs a lot of work!",-1 "@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)",0 @united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids,0 @JetBlue once again my flight is delayed. I hope I dont miss my connecting. Please don't fuck me... I have a girlfriend -_-,-1 "@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone.",-1 @SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f,-1 @AmericanAir my Mistake multibillion dollar company,-1 "@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because ""ramp was broken."" No other ramps in Charlotte??",-1 @USAirways it would be nice to just pull up to the gate. Still sitting here,-1 @SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!,0 @united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics,-1 @USAirways here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. #fend4urself #stranded #diverted,-1 @united same day flights,0 @USAirways thank you! You have always been so good to me. I will follow up.,1 "@SouthwestAir Guys, we've got to do something about the inability to check in online for international flight that has... (1/2)",0 @JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int,-1 @SouthwestAir I would.,0 @southwestair watching planes do their thing https://t.co/iItoJhUIKH,0 @united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm,-1 @JetBlue excellent. you guys are the best,1 @JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.,-1 "@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?",0 @united That was the problem. We were being told the aircraft was on its way.,-1 @USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL,-1 @USAirways really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!,-1 @SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!,0 @united all good man it isn't your fault that plane is having maintenance issues,1 @united WHy is my KTN not showing on my boarding? Why is TSA pre-check not applying to my boarding pass?,0 @USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?,-1 @United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.,-1 "@united & on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go",-1 @JetBlue loving the free #wifi and #legroom ✈️ #SeattleBound,1 @united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer,-1 @united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!,-1 @usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm,-1 @USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned & technically never left LAX.,-1 ".@united It's worth saying that, if you litter in Singapore, you get caned. ""But there are rules"" says @united",-1 @JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK,-1 @jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi… http://t.co/NY6CS7jRuV,1 "@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?",-1 @AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams,-1 @united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2),-1 @JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer,-1 @USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!,-1 "@JetBlue offers free flights for ""Fly it Forward"" campaign http://t.co/Yh1KZkYZrR http://t.co/wmO6tKqhXp via @usatodaytravel #travel #cause",0 "@AmericanAir - yep , they've been good. Now can you make that 1535 flight to mci wait just a tick....😃",1 "@SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?",0 @JetBlue I'm also a mosaic customer and fly jet blue ALOT....,-1 @USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises,-1 @JetBlue how much for a trip to a warm island @SamChampion http://t.co/N3SUIip0VW,0 "@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960.",-1 @united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!,0 "@USAirways I appreciate that you actually monitor Twitter, so please pass along my feedback. I've tried calling about 15 times in 4 days :(",-1 @SouthwestAir... I love you. Air travel doesn't get easier.,1 @VirginAmerica wish I can afford to fly with you next Friday going back home.. love everything about your airline,1 @united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me,-1 @united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!,-1 @USAirways I have a MAJOR complaint that I want to address w/you about my hand luggage courtesy check-in. What's the best way to do this?,-1 @AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks,0 @united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening,-1 @SouthwestAir finally got through. Thanks!,1 @AmericanAir See photo of 787 model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/oilnCfWEyg,0 @USAirways always letting me down. 👊,-1 @JetBlue get flight 16 into the air,-1 "@AmericanAir I can DM it to you, if you follow me",0 "@united clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59",-1 "@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport",-1 @united obviously,0 @united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR,-1 @united it wasn't a comment. It was a question. But thanks for your copy and paste response,-1 "@AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would ""eventually get her bag"" completely unacceptable",-1 @USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.,-1 @USAirways 4 hours . How do I change my flight that was Cancelled Flightled ?,-1 @United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!,-1 @SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC,0 "@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH",-1 @USAirways ok. Thank you,1 @united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!,1 @AmericanAir and then wanted to change it to BA for Avios.,0 "@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM",-1 @JetBlue lmfao.,0 @USAirways on the phone over an hour waiting for customer service got wrong fight information cost us 6 hours from trip. Frustrating!!!,-1 "@united still can't dm, it's LH7631 on 21/2/15",-1 @AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?,-1 @AmericanAir thanks for getting back to me. But I will find other airlines in the future.,-1 @united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint,-1 @USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!,-1 @AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland,-1 @united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets,-1 @USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number.,-1 @jetblue I hate you for this 😒 https://t.co/g4WwR6VBRQ,-1 @SouthwestAir I'm following now,0 @united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry,-1 @JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?,-1 @AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.,-1 @AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous,-1 @united alright thank you. Much appreciated.,1 "@JetBlue here we go again, 2nd round trip to CA in a week #TrueBlue",0 "@AmericanAir By ""answering as fast as they can"", you mean hanging up on every call?",-1 @SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown,-1 @AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun,-1 @united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec,-1 @JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?,-1 @united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...,-1 "@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD",-1 "@united Surprised to go from 1K last year to nothing this year. What happened to the ""soft landing"" policy of no more than 1 level?",0 @SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons.,0 @usairways and @american please get my plane together before I go to Jetblue,-1 @AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!,-1 @united no they were to busy taking to each other and I needed to get to an audition.,-1 @JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr,-1 @SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG,0 @united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.,-1 "@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!",-1 "@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail. I can book separately, but why not together?",-1 "@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜",1 @united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?,0 @SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting,-1 @AmericanAir that's what I am hoping for,0 @united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.,-1 @AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.,-1 @SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(,-1 @SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... 😜,1 "@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a ""kid"" section (near the back) ;)",0 @AmericanAir got another flight. Thanks you,1 "I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united",-1 @JetBlue incredible PR team. 👏👏👏👏,1 YO! @InternJohnRadio @mrerickv give @SouthwestAir their plane back. They're mad & threatening to take away my Companion Pass. #Luv,0 @USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3),-1 @AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help,0 @AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard.,-1 @JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait,-1 @USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA,-1 @AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!,-1 @USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN,-1 "@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?",-1 @VirginAmerica thanks! Y'all have some of the best customer service left in the industry.,1 @SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end? Where is the LUV?,-1 @SouthwestAir done,0 @SouthwestAir I have been on hold for over 28 minutes please help http://t.co/Fx9BIJlxAt,0 @SouthwestAir it's never too Late Flight to do the right thing,0 @USAirways Instructions say to CALL. I'm just doing what it said to do.,-1 "@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!",0 @AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights,1 @USAirways standing in line with 100 people all looking to do the same,-1 @SouthwestAir any deals to orlando in April/may??,0 "@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE",-1 @SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.,-1 @USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head,-1 @JetBlue third JetBlue flight in less than a week. All Late Flight not for weather. Reliability going downhill.,-1 @SouthwestAir @gruber Finally.,0 @AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement,0 @united I mean is there a real live person somewhere I can go and speak to at Newark post security?,-1 @USAirways I did at 7 pm! Still no bag..,-1 "@united flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!",1 "@USAirways AND my rebooked flt isn't until Monday?? AND I don't get a voucher for a hotel?! Never again, US airways.",-1 @JetBlue you guys operate a world class company and for that I thank you,1 "@united My post was just more of disappointment. I'm a frequent United flyer, it was a simple ??. 1 bad apple doesn't spoil the bunch.",0 @USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined,-1 @SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT,-1 "@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?",-1 @SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p,0 "@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.",0 @united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks,-1 @SouthwestAir is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' #ANAmarketers,0 "@USAirways Disgusted with your poor customer service. U wrongfully remove > 65,000 miles from my Dividend Miles and no live person,",-1 @USAirways you can send my luggage to my house👋,-1 @united Understood and thanks! I should have tried reaching out sooner.,1 @united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!,-1 "@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!",1 @SouthwestAir when are you starting routes to #Hawaii and #Canada?,0 "@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships. 2/23/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas",0 "@USAirways res went under her maiden name...married 50...no docs with maiden name. Hence, problem.",0 "@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air...",-1 @AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer,-1 @SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍,1 @united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder,-1 @JetBlue ive tried on my phone and laptop :(,-1 @united - any way to get a message to an international flight gate at EWR? Road conditions are horrible trying to get to flight ...,0 @JetBlue we need an ETA please,-1 @AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff,-1 @SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.,-1 "@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck",-1 @JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!,0 "@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?",-1 "@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks.",-1 "@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!",1 @americanair I sure do. I'm running version 3.10.0,0 @JetBlue that selfie was extreme.,0 @AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.,-1 "@united you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy",-1 @united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme,0 @USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????,-1 @USAirways and despite tailwind… Will still be Late Flight.,-1 @SouthwestAir there's an hour wait here for reFlight Booking Problems in line at Omaha.,-1 @united I will thank you!,1 @usairways my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now. Taking way too long http://t.co/NeHnsDCkTY,-1 @SouthwestAir Northern California coast http://t.co/nm4VNNF8Kb,0 @USAirways flight #3900 fro ORF to PHL.,0 @united send someone to the customer service counter in person. DIA concourse B across from gate B36a.,-1 @jetblue thanks,1 @united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals,-1 “@JetBlue: Our fleet's on fleek. http://t.co/FVYzjLDTON” 🚶🚶🚶🚶,0 "@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing. it's really the only bad thing about flying VA",-1 @USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(,-1 @united same flight number different flight. I'm heading to MPLS,0 @JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.,1 @VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370,-1 @AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!,1 @USAirways you run a piece of shit airline!! Thanks for ruining AA,-1 @USAirways that's who I spoke to already. We've already booked another flight w/someone else. Thanks for your concern. Just wanted to,0 @AmericanAir how does one book a ticket online and put it on hold? Does that require that I pay for the ticket?,0 "@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!",-1 You have to follow me back so that I can DM @SouthwestAir,0 @JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?,-1 @AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :(,-1 @JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue,-1 @AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION @ THE SAME TIME.,-1 @JetBlue Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http://t.co/SSBaUJtOuW,0 "@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day.",-1 @USAirways Flight # 604. Thanks.,1 "@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams.",-1 @USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow,-1 @united thx for update,1 @USAirways thanks. If you have another method also that would be nice. Appears to be a design flaw,1 @USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.,-1 @united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days,-1 @JetBlue flight 2008,0 @USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...,-1 @AmericanAir it is absolutely unacceptable. I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!,-1 "@JetBlue lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail",-1 "@USAirways I have 2d and 3d embossed badges and patches superior to the ones you are currently using. http://t.co/3fq3XElbOn",0 @united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly,-1 @united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.,1 @SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with,-1 @SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!,-1 @USAirways 2 hours on hold. Still no answer. Horrible.,-1 @USAirways instead of tweeting your customers apologizing why don't you pick up your phone,-1 @SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? 😆,0 @JetBlue woof.,0 @USAirways Can you guys please give an update? Been sitting on Tarmac on flight 601 yet the website still says it's on time?,-1 @VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c,0 @SouthwestAir Awwweesssooomee!,1 @SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek,0 @JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70,-1 @united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime,-1 @JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.,1 @SouthwestAir Southwest Airline is THE way to go!,1 @SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook,-1 @USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.,-1 @united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us). Help...,0 @AmericanAir You can't even get someone on the phone. Great story for the media.,-1 @JetBlue is that supposed to change in the near future?,0 "@united UA6255 delayed out of #winnipeg because the plane was ""frozen""! #fail Will I make my connection on UA1059? #tightconnection #Denver",-1 "@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach",-1 @AmericanAir Thanks for the quick response - it's appreciated!,1 “@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp” @alynewton new fav airline,1 @JetBlue looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks,0 @JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica,1 @USAirways has completely wasted my work day! Thank you for the bad service and bad Friday!,-1 @united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy,-1 @SouthwestAir still waiting. Just hit one hour.,-1 @JetBlue great smooth flight too! 👏👍,1 "@USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket",0 @USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here,-1 @USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!,-1 @united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability,-1 @USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?,-1 @SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail,-1 @usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times,-1 @united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7,-1 @united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication,-1 @united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!,-1 @JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue,-1 @united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now,0 @united 2nd flight in two weeks that you have lost my bag! Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE,-1 "@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation.",-1 @USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail,-1 @JetBlue and ask she load the bag for my flight,0 @united It appears there are six flights to Calgary tomorrow is this correct?,0 "@United​ has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status.",-1 "@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!",1 @JetBlue Thank you!,1 @SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox,0 "@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?",-1 @USAirways followed!,0 @united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..,-1 @SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up,-1 @USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with.,-1 @SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN,-1 @USAirways good ideas...she is traveling today...at airport. Need to petition faa regarding silly 24 name change rule.,0 "@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?",-1 @united no I did not make connection. Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane,-1 "C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https://t.co/yZXfe7au22",-1 @JetBlue lolol @s_myc88,1 @AmericanAir keep trying to call to change reservation and you keep hanging up on me,-1 "@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight",-1 @JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option,-1 "@United will not have to honor absurdly low mistake fares. http://t.co/2Z3Jv73IlW vía @usatoday",0 @united you're terrible.,-1 @AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.,-1 @USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!,1 @JetBlue thanks bae,0 @united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've,-1 @AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA & one from US Airways.,0 @united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!,-1 @United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual,-1 @SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀,1 @AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.,-1 @united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!,-1 @AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating,-1 "@SouthwestAir I understand. Wonderful ""Miriam"" in customer service who was able to reroute me... Got any rental car discounts?",0 “@JetBlue: Our fleet's on fleek. http://t.co/ar0VayLmFc” Really Jet Blue? Lmao,0 @USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly,-1 “@AmericanAir: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying?,1 @AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever,-1 @JetBlue safety first !! #lovejetblue,1 "@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless.",-1 @JetBlue BOS. Everything current now. Thanks for the follow up,1 @USAirways in 140 characters? Yea right. Thanks for patronizing.,-1 "@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service",-1 @JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars,-1 @JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.,-1 @AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated,-1 @united what gate is ua5396 leaving from?,0 @united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!,-1 @AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service!,-1 @united has once again earned a place as the worst airline in the business,-1 "@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is ""on time""",-1 @USAirways Lilly M in SJU check in is fabulous!,1 @united yes of course I have. Is this how you treat customer with no recourse?,-1 @AmericanAir 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car & drive 5 hrs. So thanks.,-1 "@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.",-1 "@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service",-1 "@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?",0 @USAirways @SDFAirport I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour #peeved,-1 @united ouch not fair,-1 @AmericanAir Still waiting on bags from flight 1613/2440 yesterday First Class passenger not happy with your service.,-1 @united we need a new flight to Tucson,0 @united he is so excellent and so reliable :) #happycustomer,1 "@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same",1 @JetBlue @zakkohane pretty sure he's saying Ricoh had great service down at BOS ;) #happytohelp,0 @JetBlue They did not have any & asked if I wanted tea. How do you have tea&not coffee? I'm a gold on United & coffee I nvr think 2x about,-1 @united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!,-1 @united Why have airlines always told us they can't open a cabin door once it has been closed? This plane has done it 3 times tonight.,0 Thanks @SouthwestAir ! #heartlanta,1 @JetBlue will call. Thank you!,1 "@USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications",-1 @united I miss the Continental days.,-1 @VirginAmerica momma I made it! 😁😁😁,0 @VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo,1 "@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!",-1 @united download jeokoo the American app for air travelers,0 @VirginAmerica @madbee95 check the website before you go to the airport!,0 "@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight. Airlines are the absolute worst",-1 @JetBlue That's great! Thank you.,1 "@united I tried the online tracking and they said something like ""attempting to locate luggage""",-1 @united I understand why the pilot would get on the plane but why 1st class? There were 5 empty coach seats near me? I'm a Premier 1K?,0 "@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!",1 @SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http://t.co/igSVzvrbbN,0 @SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.,-1 @USAirways why have me board a plane knowing there is a maint issue? US5235.,-1 "@JetBlue Love you, bae. #JetBae",1 @SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed?,-1 @USAirways Just talked to reservation. Must congratulation to them. Very friendly. Good for usair. The ONLY airline we fly.,1 "@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff",-1 @united can you not get the first flight of the day off the ground on time? #1531. Let's go.......,-1 @USAirways How do I add my TSA Pre number to an existing reservation?,0 @AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.,-1 @SouthwestAir is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ❄️,0 @united whom can I call to discuss - as I was told that united has no phone contact with passengers - this is absurd...,-1 @united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?,-1 "@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again",-1 @SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP,1 @SouthwestAir frustrating indeed especially when no one knows what the issue is....,-1 @united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere ✌️out.,-1 "@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!",-1 @AmericanAir can you take care @Cowboycerrone please. Thanks,0 "@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA",1 @SouthwestAir retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!,0 @USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!,-1 "@JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w/out notification",-1 @SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs,1 "@AmericanAir Hi, can you please ticket my award ticket? The status is ""On Request"" now. Thanks.",0 @united #CustomerService #fail long time flyer switching airlines #frustrated,-1 @united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm,1 @SouthwestAir no. Told to call cust service on monday,-1 @united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs.,-1 @JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?,1 @AmericanAir you're not finding it bc @united rebooked us on your airline when they realized they couldn't get us home - and we're at ORD,-1 @SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.,-1 @AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board.,0 @USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀,1 @AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?,-1 "@united I guess that's too much ask, huh?",0 @AmericanAir yes. No one is answering and I'm on a train,0 @SouthwestAir have sent you a DM with the details. Thanks!,1 @united I had one interview I was the last person what does that mean?,-1 @united I hope so too :),1 @AmericanAir so disappointed with this airline never again will I book with you guys,-1 @AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow,0 "@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again.",-1 @AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing,-1 @SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now,1 @USAirways @satesq theres only one flt PHL-CRW per day.,0 @united no apology? Cool.,-1 @jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue,-1 "“@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl”😂",0 "“@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue” and now I'M feeling like a boss #jetbluefame",1 "@united In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice",-1 @SouthwestAir don't ever tweet me again,-1 @JetBlue how come you're responding to everyone else and not me #wtf,-1 @united we are never going to get to out gate at this rate.,-1 @JetBlue Flight I want to book was $320 one day; went to purchase next day & price doubled to $737. Inquiring on chance it may go down?,0 @SouthwestAir any chance they will change this to include Northeast airports? JetBlue has.,0 "@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United.",-1 @AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?,-1 @JetBlue @KleinErin Hi! Know a pastor or homeschool mom who might like SpiritED? Have 'em contact me on Prefundia:http://t.co/jRbZLHRW7y,0 "@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍",1 @USAirways but in the meantime I'll be sleeping on a park bench on dadeland st. Thanks guys!,-1 @JetBlue where's my selfie?,1 @americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3,1 "@JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/",-1 @united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4,0 @SouthwestAir Thank you thank you thank you,1 @united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed,-1 @USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?,-1 "@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing.",-1 "@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today.",-1 @JetBlue what is the name of this tailfin? http://t.co/qxV45MV0Ug,0 "@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?",-1 @united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks,0 @JetBlue Sure did go south after breakfast though! Delayed three hours. :( :( :(,-1 @SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.,1 @united Where are my bags!!! They weren't in LAX like your promised. 9 out of 10 things today were a mess today because of you.,-1 @USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up,-1 @AmericanAir 3198 to AEX. Is it still going?,0 @JetBlue yes! Announced we will take off. You're on it! Thank you!,1 @SouthwestAir Who can I contact about requesting a charity donation? #ThankYou,0 @SouthwestAir I will tell marry a lamp if you give me tickets to the Vegas show please I am desperate,0 @SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please,0 @AmericanAir thanks.....,1 @JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.,-1 @AmericanAir cannot talk to any agents keep getting hung up on crazy,-1 @JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue,-1 @AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?,0 @VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.,1 "@USAirways - Janet & my DEN-PHL flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost.",1 @AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming,0 @united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK. has terrible service and UA staff cannot reach Silver,-1 @JetBlue yup 33036 feet. But no selfie.,0 "@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?",0 @USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.,-1 "@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?",-1 @united have reported it. Still in Istanbul at the moment apparently. On the other plane haha. Hats off to the pilot!,1 @AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had,-1 @USAirways @AmericanAir I am so going to miss US Airways. You always provided great service and NEVER LET ME DOWN.,1 "@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.",-1 @JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http://t.co/czOr4nyh9n,0 @JetBlue @Amagrino will you cover the cost of my car service waiting time?!,-1 "@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.",-1 @united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice,-1 @AmericanAir 3659 from SGF -> DFW. You might want to clear off the ice for the planes landing. 😳,0 @united DM does not work what do I do?,0 @USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice,-1 "@VirginAmerica Many Thanks for the Follow. #ourprincess #freyasfund #USA #Bandie Looking for Any Help😍 💗🇬🇧💗🇺🇸💗 🎀🌏🎀 http://t.co/UJfS9Zi6kd",0 @SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister ♥️🙏,0 @united Yes but unbelievable. Should have a free fare lock,-1 @AmericanAir no private msg me and will provide details...u really need customer svc training for your staff,-1 @united I've been waiting on my bag in IAH for 45mins. They're only 4 freaking people on that flight waiting for bags. Fix this!!,-1 @JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official,-1 @AmericanAir awesome! Thx,1 @USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.,-1 "@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!",1 @AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.,-1 @USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions,-1 @JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http://t.co/yMMH9k4CBr,0 nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI,-1 @USAirways ANSWER THE BLOODY PHONE!,-1 @united are there any upgrades avail to get us all on the same flight,0 "@JetBlue Well, I try! See you soon!! @JayVig",0 @united How long can I expect the formal response to take?,0 @united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.,-1 @JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection,-1 "@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on",-1 @united correct? What's correct? Sorry I'm lost,0 "@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting",-1 @AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears,-1 @SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020,-1 "@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to ""listen to the intercom better"".",0 @SouthwestAir just DMed you guys!!! 😁😁😁😁,0 @USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.,-1 @JetBlue Stop trying to make #fleek happen! #PointsMe,0 @AmericanAir thanks. They did not charge anything in the end so all is good.,1 @united how does it get Cancelled Flightled 10 hours before take off?,-1 @SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O,0 @AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!,-1 @USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.,-1 "@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!",0 "@united oh, the Wi-Fi router is on top of the fuselage! ;)",1 @SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.,0 "@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ",0 @SouthwestAir just sent it,-1 @SouthwestAir What does this even mean? I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.,-1 @JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!,1 @JetBlue would a storage container like this green one be acceptable to check in with luggage? 18Gal totes http://t.co/mJtK2SFuhG,0 "@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga. Not good",-1 "@JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",0 @SouthwestAir FJBFSC all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent,-1 @united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston,-1 @SouthwestAir is there a route to flight from Mexico City to Chicago midway using your services?,0 "@AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?",-1 @AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!,1 @AmericanAir Cancelled Flight previous request. Will accept ticket number for document number,0 "@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?",-1 @united thank you for the reply. I emailed your customer care department about my experience.,-1 "@SouthwestAir too bad I'm getting this memo: ""Your reservation contains modifications that prevent you from changing it online."" #FUSTURATED",-1 @united have you read your own same day travel change policy?,-1 @USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome,-1 "@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays.",-1 @SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus.,-1 @AmericanAir is rising like the sun at DCA this morning. @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe,1 @USAirways I called the BTV desk; they had more information - so it exists. Your systems don't make it easy for the customer to access it.,-1 "@southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney",0 "@JetBlue Change in the Air for Travelers, Investors - @BloombergNews http://t.co/6redD3vC73",0 @SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?,-1 @SouthwestAir why is your website downnnnn :( ugh,-1 @united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel,-1 @AmericanAir what name and department does it come under? Thanks,0 @JetBlue Is it June yet? 😊,0 @united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.,-1 @USAirways What's the point of a baggage claim ticket if they don't scan it for tracking?,-1 @JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.,-1 "@USAirways Been on hold for 40 minutes, calling because my flight is delayed. This type of service in not acceptable.",-1 .@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris,-1 "@united UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels",-1 @AmericanAir yes but not with much help from you guys,-1 @united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU,-1 @JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5,-1 "@USAirways Thank you, @USAirways! Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir! Thank you! You won me over!",1 @AmericanAir 2 hours to be answered on a call?,0 @AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga,1 "@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?",-1 "@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!",-1 @USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them,-1 @united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ,1 "@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.",-1 “@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this,1 @AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer,-1 @united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.,-1 "@USAirways 167 minutes? ""Im not trained in that"". Cmon. Can't you do better than that?",-1 @united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....,-1 @USAirways is the real MVP for holding up the flight connecting Philly to Tampa.,-1 @JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr,-1 @united #unitedairlines so is it 6:20 pm or 12:20? ORD ABQ 3709. I can't even take a walk without missing a change.,-1 What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy,1 "@united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond",0 @USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways,-1 @SouthwestAir I love my Companion Pass (qualified 4th year). #HollyMais,1 @USAirways IT HAS BEEN FOUND THANK YOU,1 @VirginAmerica ok! first time flying with you tonight :),1 @USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain,-1 "@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!",-1 @USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail,-1 "@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?",-1 @SouthwestAir Gary Kelly should be ashamed of himself running a corporation in this way,-1 No they didn't -.- “@JetBlue: Our fleet's on fleek. http://t.co/58B7swRpmq”,0 @AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable,1 @united thank you for listening to my compliant and doing the right thing. I appreciate you working with me,1 @SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️,1 @VirginAmerica you will match my #AmericanAirlines status? Cool!,1 @united booked EWR-FLL in first for two on 3-8. Let's see how you compare to the garbage @AmericanAir first class has become,0 @AmericanAir Thank you,1 @JetBlue you want me to talk to the wall?,-1 @AmericanAir my seat is disgusting. Old and dirty. When are you going to refurbish this plane? US Air 597 jfk to phx,-1 "@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all",1 @USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR,-1 @AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays,-1 "@AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune",0 "@USAirways not likely, flightaware says plane is still in Durango and hasn't departed.",-1 @SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas....,-1 @united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2),-1 @JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!,-1 .@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.,-1 @JetBlue can I change my flight if I already printed my boarding pass?,0 @united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable,-1 @united I have and been denied! I called and got hung up on. Did speaks with manager on second call,-1 @AmericanAir thanks - I miss my dog and this delay is costing me a lot of money.,-1 "@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!",-1 @united that's not good enough for all of us affected by the awful organization and timing and have now been set back,-1 “@JetBlue: Our fleet's on fleek. http://t.co/CXTTxV2lMP” 😒,0 @SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service,-1 "@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.",1 @united my flight Cancelled Flightled new flight 5012 hopefully will not.,-1 @united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight,0 "@JetBlue If it was simply a minor mechanical, why would they say that?",-1 @AmericanAir I let a crew member know every time this happens. Which is most of the time.,-1 @AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome,1 "@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate.",-1 @USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.,-1 @SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled. Decided to drive but gave up holding to process refund,-1 @AmericanAir online flight notification is down.,0 @AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters!,-1 @JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting,-1 @united I fly @AmericanAir normally. This doesn't happen to me with them. I'll let your flyers provide their own feedback. Thank you.,-1 "@USAirways keeps dropping my call and won't even let me stay on hold because they are ""too busy"" #idontwanttocallback",-1 @AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day,-1 @united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +,-1 @united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!,1 @SouthwestAir never lets me down!!!,1 @SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement,-1 @SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot.,-1 "@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault",-1 @united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support,-1 @USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA,-1 @USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true?,-1 "@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.",-1 @SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason. All I was told was sorry after 2.5 hrs waiting,-1 @united @ehsanisMpowered lmfao,0 @united no thanks,0 @JetBlue Thank you!,1 "@VirginAmerica @VirginAtlantic @GMA @AmericanAir Can You Help #ourprincess in need of some help in #USA 🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer",0 @JetBlue 2:55 tomorrow from RIC to BOS. Looking good or am I better rescheduling?,0 @united that's cool - now what?,-1 @AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you,-1 @JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/,-1 "@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of ""weather"" and lied to us and said other airlines Cancelled Flightled",-1 @JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏,1 @United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.,1 "@USAirways yes, but we were answered and put back on hold while they were to check on our request.. 50 mins Late Flightr nothing!",-1 @AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos,-1 @JetBlue Love you guys😍😍😍 http://t.co/3X9NRUOvtS,1 @SouthwestAir El Paso deals....May❤❤❤😍🌏,1 @united what's with the layover in Canada from the UA125? Is that scheduled?,0 @JetBlue: DCA to Nantucket - Washington Business Journal http://t.co/ebxC94kFJD,0 @SouthwestAir continues to prove to be the best airlines 💪,0 @AmericanAir not enough push crews for JFK = 1.5 he delay and counting....,-1 "@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones.",-1 @AmericanAir followback,0 @united thank you for the quick response but I cannot dm you until you follow me as well,0 @SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.,1 @AmericanAir my flight 1337 is Cancelled Flightled. Can you let me know what my new flight info is?,-1 @USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?,-1 @united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united,-1 @JetBlue y'all got prices for the low??,0 "@SouthwestAir Just realized I had the wrong departure date. Thanks for making changes easy!",1 @united is there another airport closer to Calgary we can fly out of tomorrow.,0 @USAirways Your system is affected by the weather?,-1 @united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.,-1 @SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!,1 @JetBlue finally! Finally!,0 “@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z”,1 "@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology",-1 @AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?,-1 "@united KOA-LAX should have fresh food service, right?",0 @VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2,0 @united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.,-1 @AmericanAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/NBZkhiZF3V,0 @AmericanAir now a delay to the rebooked flight?!,-1 "@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30",1 @SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!,0 @United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek,0 @united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.,-1 @AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.,-1 "@united No, not received any e-mails in either Inbox or junk/spam",0 @AmericanAir I have not. There's no option for even getting a call back!,-1 @united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.,-1 "@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!",-1 @united @bwood we'd prefer everyone hear our complaints amount your airline,-1 @SouthwestAir @TheEllenShow @Imaginedragons @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY,1 @JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,1 "@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard. #funnycaptain",1 @united just got my lost Kindle in the mail! Thanks again.,1 "@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund. Never again",-1 @southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?,-1 @AmericanAir originating at SFO and going to LAX.,0 @americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight,-1 @united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭,-1 "@united Your survey is too long. I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.",-1 @SouthwestAir @geekstiel Do you know when the last chance is?,0 Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service.,-1 "@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas ""This feature is currently unavailable"" appears ?",0 @USAirways glad people can put their coats in the storage area though. It would be super unfortunate to leave those on the floor,0 @united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather,0 @AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?,0 "@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,",-1 @united YOU GUYS ARE HORRIBLE.,-1 "@JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.… http://t.co/oYLlRZQU5m",0 @AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP,1 @united overbooked by FIFTY people?!? the worst.,-1 "@SouthwestAir ""...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough.""",-1 .@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?,-1 @united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today,0 "@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length.",-1 @USAirways customer service at its best! Rachel S. took great care of us at the PHX airport. http://t.co/HG7vEqhGHy,1 "@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?",-1 "@USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany",0 @JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue,-1 @JetBlue so yesterday a flight I wanted to Chicago was on sale within my points range and today it isn't. Any way you guys can still honor,0 @AmericanAir thanks for the show! 👍,1 @SouthwestAir Do you have childrens rates for flights?,0 @JetBlue you know it!!,0 @united spending the afternoon @ Mia. Not your fault. No lounge? Very inconvenient.,-1 "@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation.",-1 @united my friend lost luggage on flight 1547. What to do?,-1 "@united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks.",-1 @USAirways told to work it out ourselves #joke #fail,-1 @JetBlue Oh I will. #Disney bound. #workhard #playsoon,0 "@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice.",-1 "@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.",-1 "@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag, didn't have to check",-1 "@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected",-1 "@USAirways you were always my go to. What happened? Airbus over Boeing, and now no customer service?",-1 @SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons,0 @USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance. #NeverAgain,-1 @AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:),1 "@SouthwestAir have to be honest, didn't expect a fast response, thank you! Off to #Chiberia we go!",1 @AmericanAir anything in particular I should ask for. Will they want me to document my mileage plus status!,0 @AmericanAir we're still stucked in the airport. #AADelay #AA919,-1 @united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....,-1 @JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE,-1 @united If you follow me I will DM you my phone # which you can call.,-1 "@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus",-1 @JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?,1 "@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no Wifi, no personal entertainment. TORTURE",-1 @AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?,0 @JetBlue I’m going to miss a hugely important meeting because of your constant delays #itscostingmeincome,-1 @USAirways @nm4agoodlife 5 hours on hold and no answer . Guess the synergy of a merger was really planned out,-1 "@united be ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise",1 "@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours.",-1 "@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number.",-1 "@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral.",-1 @JetBlue isn't this something YOU should do?! Why should I tell your crew how to do their job?,-1 @united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated,-1 @united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5,-1 @JetBlue marks 15th birthday with @Airbus #A320 painted in 'Blumanity' paint job http://t.co/9vTFM7kNad,0 "@USAirways my friends at KPHL were told by your rep ""if it were me I woulda just gone home this am and tried again tomorrow."" 1/2",-1 @JetBlue @EllaHenderson omg! Wish I had a flight today! Haha there's always next time! Have fun at #LFT5,1 @JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk,-1 I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae,1 @AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..,-1 @SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.,1 @AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.,-1 @united now the weight restriction? 'We'll try to get as many of you as we can on this plane',-1 @AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy,-1 @AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg,-1 "@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box.",-1 "@SouthwestAir Sure was, with @Delta looks like I'll make my birthday celebration after all.",-1 @united Thanks!,1 @JetBlue it says it is now 9:58 you owe me,-1 @USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening?,-1 @united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior,1 @USAirways Will you pick up your phone then?,0 @AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day,-1 @VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?,0 "@united Supposedly, they're out for delivery. I'll believe it when I see it.",-1 @united still haven't received a response. Please direct message me for my contact information.,-1 @SouthwestAir the wait for the bags is longer than the actual flight.,-1 @united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground. #liars #united,-1 @SouthwestAir thanks for the response - flight time has passed - rebooked now,-1 "@USAirways, 1st a reaccommodation, now a delayed flight for this one. & the Gate Agent still hasn't mumbled a word. Folks getting anxious.",-1 ".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?",-1 .@USAirways You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again.,-1 @SouthwestAir can you show me some luv?Its 9 degrees and all this snow but Imdetermined to go to #DestinationDragons http://t.co/oXm6cWGaB7,0 "@united Great! I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.",-1 @JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_,-1 @USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!,-1 @southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay,-1 @SouthwestAir why does the customer service have rather inconsistent information,-1 @united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy),-1 @USAirways how much is it to check golf clubs on a flight. They might be oversized,0 "@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA",-1 @SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx,-1 "@USAirways your CSR in PHL suck. Flt 3883 gets cx'd, i get rebooked to the next day? On standby for 4011. Not hopeful.",-1 @united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !,-1 @SouthwestAir how do you get one?,0 @USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card.,-1 @AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.,-1 @united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first,-1 "@AmericanAir Ps, I was right.",0 @AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email,-1 @USAirways thanks,1 "@united thx off the response, finally got through the 45 min wait and talked to someone.",1 @AmericanAir I am dealing with the reFlight Booking Problems agent in the Miami airport now,0 @SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport...,-1 @united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?,-1 @JetBlue flight booked! Heading out to California with the @WikiPearl team for @NatProdExpo on March 6-8! Can't wait! #ExpoWest,1 @AmericanAir Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending,-1 "@united I received 1 bag last night, I am still missing the other one.",-1 "@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|",-1 @AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day.,-1 "@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles",-1 "@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit, no response.",-1 “@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH,-1 @AmericanAir basically u right now http://t.co/IN24Bpb7dw,0 @USAirways 502 M-phx Im still on The plane waiting And waiting,-1 @JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it. 5 minutes.,-1 "@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK. Stranded my family in the baggage area and lost my daughters luggage",-1 @SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏,1 "OMGee!!! @JetBlue #OnFleek Why @JetBlue Why?!? 😭😁😆😵 How many people even know what that means, lol?",0 @AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ,-1 @USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char,0 @SouthwestAir It's all good. Thanks!,1 @AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am stuck at the airport. Do you guys compensate for this?,-1 @SouthwestAir you guys are so clever 😃 http://t.co/qn5odUGFqK,1 @USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail,-1 @united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M,-1 @USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.,-1 @JetBlue thank you! I'm excited to fly with you for the first time.,1 @SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me & my best friend are hoping to win. thanks!,0 "@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?",-1 @USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled. Now 5534 is on 1hr delay,-1 "@AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation",-1 "@AmericanAir if I've booked an AA award on USAir metal, and space opens up on AA metal, can I change to the AA flight without fees?",0 @SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors,1 @VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood,1 @united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment. Super nice agent at gate C4 ORD,1 "@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.",1 @united this 2 hr delay is a vacation buzzkill,-1 @VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-),-1 "@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule.",-1 “@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro,0 @USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated,-1 "@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :(",-1 @AmericanAir the status on my itinerary says on request in red. What's that mean?,0 "@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit.",-1 @SouthwestAir trying to get to Mexico in September! How about affordable nonstop flights????,0 "@SouthwestAir better travel photos: My Kindle e-book Easy Tips guide http://t.co/7dM2J8H97M: http://t.co/xeDeckGMW5 http://t.co/frGhglMkqF",0 @united well for a start it would be nice if your ticket was actually in the system when you change a flight,-1 @JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4,-1 @USAirways I totally understand the weather. Just frustrated. Thanks!,1 @united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy),-1 "@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know",-1 @SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!,-1 @JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people,-1 @SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline,-1 "@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck",-1 @united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.,-1 @SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama,0 "@JetBlue I would like to communicate directly with a ""Customer Experience"" executive. Does Joanna Geraghty have an email address?",-1 "@jetblue well, we're on our way now, but more than half my tv channels are just static. 😔",-1 @united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0,0 @united that's not an apology. Say it.,-1 @USAirways AA Gate Supervisor emplid 600117 allowed flight AA67 to leave JFK to SJ on 20feb15 w/o 8 customers that made final boarding call.,0 "@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!",0 @AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations,-1 "@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.",-1 @USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!,-1 @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Xf9MPnAaJE,0 @united fuck you for not caring 😢,-1 @united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The,-1 @SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.,-1 @JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏,1 @SouthwestAir Where should I fly by May 3rd? Plz advise.,0 @VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet,1 @USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw.,-1 @AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol,0 "@united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks",-1 "@USAirways nope, they just announced we're headed back to the gate.",-1 @SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped,1 @SouthwestAir can you follow and we'll proceed?,0 "Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI",1 @united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?,-1 "@united airlines. On flight UA 1669. Need to make UA 3781. Can u hold the plane for us?",0 @united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr,-1 @United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight,1 "“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA",-1 “@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!,1 @united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.,-1 @united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse,-1 @USAirways why does this flight keep getting delayed Late Flightr and Late Flightr?,-1 @SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.,-1 "@USAirways @AmericanAir Almost half hour on hold. My cell phone battery is dying. Thanks for your loyalty from a ""Platinum"" member",-1 @united Flight 395. Rolling delay of 1 hour 42 minutes,-1 @SouthwestAir getting the run around today with customer service & disconnected customer relations # given twice. Help!!!,-1 @AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload,-1 "@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say.",0 @SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan,1 @USAirways we are boarding now but have yet to depart. Thanks for the response.,1 "@USAirways you need to check information regarding hotels, shuttles, re routing flights, delayed flights",0 @SouthwestAir question all. When will I receive my yearly bonus point accumulation? I think it's around now but not sure. Thanks! :),0 @SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.,-1 @AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.,-1 "@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting ""We are not able to sign you in"" msg.",-1 @SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care,-1 @SouthwestAir About time...and just in time for my next flight Thursday.,1 @united Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K,-1 "@united worst AIRLINE BEWARE THEY DO NOT MAINTAIN THERE PLAIN BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/",-1 @JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain,-1 "@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?",-1 @AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets,-1 .@USAirways thanks!,1 @united Anyone there? Did you read my DM?,-1 @united no still trying to get home.,-1 @united they helped me at the baggage service desk. Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12,-1 @USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs & cus service was rude. No flight until Tues. Need to get to ROC.,-1 "@united Kewl. Will also let them know the overhead bin over my row was ""Inop"". I love a good abbreve.",0 @SouthwestAir are you kidding me? I needed help yesterday. I'm now landed and waiting for my connection. Never will I fly southwest again!,-1 @SouthwestAir can't DM you without you following me...,-1 @AmericanAir is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline!,-1 Why @JetBlue let someone from black Twitter in their multimedia department?,-1 @SouthwestAir Thanks I just sent a DM with this info.,0 @united mine is GJQX6J husband is A587CW (Can't DM for some reason.),0 @AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry,-1 @SouthwestAir When do you all expect to open the reservation through November?,0 "@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.",-1 @JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.,1 "@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance",-1 @SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy,-1 @AmericanAir Dallas/Fort Worth flight number 5320,0 "@USAirways ""Airport snow removal method #22..."" Keep up the good work folks, this is where Cessna's become 747's! http://t.co/0JJT4X3YxG",0 "@united it was very comfortable, now waiting for our luggage",1 @united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?,-1 "@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed",-1 "@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag. #flyunited",-1 "@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB",-1 @USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.,-1 "Just in case you needed confirmation that ""on fleek"" is dead & gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ",-1 @united doesn't help the 100 or more passengers that just arrived an hour Late Flight.,-1 @united I just sent to you.,0 "@United Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY",1 @VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue,1 "@USAirways Flights 890 was the delay, Flight 5136 was my missed connection… Help!",-1 "@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever",-1 "@united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes",0 @united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?,-1 @AmericanAir well its been over 4 hours now and still no one has picked up try paying overtime and bring in more people,-1 @USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage,-1 “@JetBlue: Our fleet's on fleek. http://t.co/dxn58rxDkS”@jameskraw see.,0 @AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?,-1 @united I like delays less than you because I'm the one on the plane. Connect me with a voucher,-1 @AmericanAir gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!!,-1 @JetBlue last sleep in Cali... back to JFK tomorrow night. Looking forward to an another amazing flight with you all :),1 @united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.,-1 "@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines.",0 @united That is not what your reservations desk just told me. They said there were plenty of seats,-1 "@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?",-1 @JetBlue there's is nothing there because apparently I have to connect them for that to be true.,-1 "@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing",-1 "@AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home & see my wife & kids.",-1 "😢😢 RT“@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.”",0 @united might possibly have the worst service on the planet.,-1 @united I looked on the email chain and there is not one,0 @USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA,-1 @SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday,1 "@USAirways yeah , I have been expecting The same for 3 hours",-1 "@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail",-1 @AmericanAir you guys are killing me. http://t.co/22iPGeIcSm,-1 @southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1/2,0 @SouthwestAir #DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed!,0 @AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!,-1 @united already DM you my concern. Pls check.,0 @SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.,1 @united I’m resending the confirmation code in a DM,0 @SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!,1 @JetBlue When are you guys doing a dualcam with @RedReserve ?,0 "@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous",-1 @JetBlue App still saying I can't DM you...,-1 "@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work.",-1 @USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.,0 @jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail,-1 @VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/,-1 "@USAirways Got it, thanks!",1 "@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. http://t.co/3fq3XElbOn",0 “@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&2. Just no reason on 3/5.,-1 "@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?",-1 @SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives,-1 "@USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk",0 @virginamerica What is your phone number. I can't find who to call about a flight reservation.,-1 "@united thanks, i made it.",1 @USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway,-1 @united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.,-1 “@JetBlue: Our fleet's on fleek. http://t.co/y5qE9HcQzT” why.,0 "@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night.",-1 "@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again. Won't change our flight. Can we go now?",-1 @SouthwestAir if you guys fuck this up again I will never forgive you,-1 "@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough",1 "@united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you...""",-1 @AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed,-1 @united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.,-1 @united that's of course in lax,0 "@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!",-1 "@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame",-1 @VirginAmerica Good point!,0 @united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN,-1 "@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through) Appreciate it!",1 @SouthwestAir got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.,-1 @AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay.,-1 @united trying to get a customer service agent. Just landed in SFO. Can't fly with 3 layovers with 3 kids!!,-1 @JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience,1 @SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?,-1 @united where's the crew for ua748?,0 @AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6),-1 "@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?",0 @united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help,-1 @USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included,0 @united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!,0 @SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?,-1 @united awesome new plane flight 1701,1 "@united Nope, no more chances. Your airline messed up both ways of our trip.",-1 "@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever.",-1 @united I am - thank you!,1 @USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!,1 "@JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning",-1 "“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!",-1 @USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF,-1 @united Can i get a refund? I would like to book on a better airline.,-1 @AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel,-1 @united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?,-1 "@USAirways Welcome to North Texas US Air / American Air employees. Housing and Education are great opportunities in The GR8 State Of Texas",1 "@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!",-1 @united you're the reason this whole travel experience has been a nightmare,-1 "@JetBlue can your people working this contact me, I have a project in the works.",0 "@united my flight was at 1 pm. Still at the airport gee what service. Do they care, nope. Delayed until 7:55.",-1 @united nice and early back home! http://t.co/geG4nghmIE,1 @USAirways won't waive $200 fee due to #neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic #waivethefee,-1 @united Thank you!! 😊,1 @united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9,-1 @AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely.,-1 @SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2,0 @USAirways now on hold for 2 hrs 20 min. This is ridiculous,-1 "@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/FRhuXiB8II",0 "@AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service",-1 "@SouthwestAir 10+ people pre boarded Only 1 needed a wheel chair off the plane... Was NOT the case boarding",-1 "@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours",-1 "@AmericanAir I did twice.got a letter back saying that your company ""doesn't issue refunds for phone bills"" help!phone will be shut off",-1 @united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir,-1 "@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help.",-1 "@AmericanAir #AmericanView The view of Oregon from seat 31F, flight AA1469 2/22/15 http://t.co/t9JBN9WZtq",0 @JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux?,-1 @USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.,-1 @united why not? Is it a law or a policy?,0 @united another week has passed and I hoped that I would have had a response by now,-1 "@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?",-1 "@AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?",0 "@USAirways @AmericanAir no, don't leave me!!!",0 @VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin,-1 @united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport,-1 @SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks,0 @USAirways I know some folks have to use your airlines but doesn't customer service ever matter? I really hate to complain but it's brutal!,-1 @AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.,1 @JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request,1 @SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option.,-1 "@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1",1 @AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon.,0 @USAirways provided the best service for me today! Thank you so much :),1 @USAirways Bag policy says stroller OR car seat. We need to bring 2 car seats and 1 stroller. Should I just call for details?,0 @united @iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline,0 @united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?,-1 @united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.,0 .@USAirways I guess from now on I should take my chances & keep the $50 for the courtesy free because it seems cabin is always full.,-1 "@united good morning, any first class upgrades available for ua1619 Feb 25 rsw to ewr? I need 4 seats please",0 @JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!,-1 @united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead,-1 @JetBlue yesterday's deal?,0 @USAirways never flying with you guys again. Extremely disorganized and too many delays.,-1 "@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight.",-1 @AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!,1 @USAirways hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta,-1 "@united #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane",-1 @SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight Having to drive 10 hours now 😢,-1 "@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb",0 "@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR.",-1 @AmericanAir your customer service is a disgrace.,-1 @SouthwestAir Been on hold for over an hour - any chance someone can help me on here?,-1 @united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other,-1 @united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.,-1 @VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.,0 @SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?,-1 "@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?",-1 @USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing,-1 @SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.,-1 @USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!,-1 @united you have a culture issue,-1 @united your flights are really cheap what's the catch,0 @SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day,0 @JetBlue i love this song <3 thanks @JetBlue,1 @AmericanAir @dfwairport you 2 together are the best part of flying!,1 @JetBlue yes! Terra blue chips were my favorite. :),1 @AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers,-1 "@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at @VelourLive here in Utah I would love to go I am available! :)",0 "@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?",-1 "@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot",-1 @SouthwestAir can u get me on flt #3768 instead of #2522 rt now,0 @JetBlue Great thanks,1 "@united your ""customer service"" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!",-1 @JetBlue Tomorrow wouldn’t have been soon enough! Thank you for the info!,0 @united What is the policy behind changing passengers' seating assignments at the gate?,0 @jetblue is the website down? Can't print boarding pass,-1 @USAirways @AmericanAir trying to chg ticket for staff member leaving org before she can fly.We're a nonprofit-can't you make an exception?,0 @united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!,-1 "@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM",0 @AmericanAir I've been trying for 4 hours to get hold of someone.,-1 @United is offering to reroute my SFO flight to LAX. Might be geography class time.,-1 @united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.,0 @SouthwestAir My bag was not shown LUV did not make it to PHL with me.,-1 @SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!,-1 "@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?",-1 @United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek,0 "@united v upset with your disability ""services"". When I told one of your employees I was carrying medical equipment she was very rude.",-1 "@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice",-1 @USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.,-1 @SouthwestAir de-icing is important!,1 @SouthwestAir @TheEllenShow @Imaginedragons if only that was me! 😍 #DestinationDragons,0 @united thank you for the help!!,1 @SouthwestAir has the absolute worst customer service when trying to reach them by phone.,-1 @AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr,0 @AmericanAir 🙏 in my hotel now. Thank you!,1 @AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty,-1 @united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?,0 @SouthwestAir @AmericanAir y'all are better then @united,1 @united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!,1 @united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR,1 @AndrewFallis same here! On hold for an hour & then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight,-1 @SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP,-1 @united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...,-1 "@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?",-1 @united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.,-1 @AmericanAir thanks. Bummer. Poor planning on my part. I assume the card in Passbook won't work either?,0 @USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose,-1 @AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane,-1 @SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.,1 "@AmericanAir I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?",1 @JetBlue alittle more money to book our flights... we're 1/2 way there :),0 @AmericanAir Why did AA973 return to JFK? Thanks :),0 @SouthwestAir so when do we find out who won the imagine dragons contest?,0 @JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT,1 "@JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in.",0 @united right... Are you guys charging for the air we breathe next?,-1 @USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!,-1 @SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition,-1 "@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow",-1 @united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2,-1 @AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView,-1 "@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???",-1 "@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV.",-1 @SouthwestAir it eventually arrived. just seemed really slow. :),-1 @USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible & not trying to take all my $.,-1 @USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice,1 @VirginAmerica no A's channel this year?,0 @AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation,-1 @united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.,0 @AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.,-1 @SouthwestAir reservation (FEHQNE) 21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.,-1 @JetBlue real shit my nigga north don't play around!,0 @AmericanAir im tryin to book a flight but cant get ahold of anyone!,-1 "@united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded.",-1 @USAirways I don't want your sympathy I want someone to make an effort to find my bag,-1 "@AmericanAir travel week, delays, Cancelled Flightlations, ""if you want to learn more about the merger press 1"", delay my connector in Chicago #deice",0 @USAirways yes travel is complete flight 5095 from CLT to CAK Feb 18,0 @JetBlue this is lovely!,1 "@SouthwestAir Looks like 'On February 19, 2015, we will open our schedule for sale through October 30, 2015' - know what time that will be?",0 @SouthwestAir flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb,-1 @united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.,-1 "@AmericanAir Disappointing lack of kindness toward this person. The agent asked her counterparts ""why this person was talking to her"".",-1 @SouthwestAir Thank you.,1 "@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that...",-1 @AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.,-1 “@JetBlue: Our fleet's on fleek. http://t.co/Hez4jk4ZsK” ~huh?,0 @united thank you!,1 @united spends 20 minutes beating up a lady about her bag fees. Random stranger comes up and pays the fee. #Randomactsofcorporategreed,-1 @JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?,1 @SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.,-1 @AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..,-1 @USAirways please change direct flights from RIC to JFK instead of LGA. Pleeeeease! LGA is the pits.,0 "@united 4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight 50 min and still counting...",-1 "@JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep?",0 @united Frontier is currently offering their weather exceptions for this weekend. When is United?,0 "@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. 💙 #lovejetblue #onlyblue #jetblueforever",1 "@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time.",-1 Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP,-1 @USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy,-1 @USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks,-1 @JetBlue @Cayman_Islands I know that bar :) Wish I was there now!,1 @united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv,-1 "@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix!",-1 @USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful,1 @jetblue what good with the inflight WiFi?,0 @USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome,-1 @JetBlue that's not a answer!,-1 @united It was last night's 1235/ORD-LGA.,0 @USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.,-1 @united whats UA 1205 lax - newark ??,0 @SouthwestAir @Vindictive_tK Larry David works for southwest?,0 "@USAirways Waiting on my flight right now, thanks!!",1 @SouthwestAir why are you literally the worst?,-1 @united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone,-1 @SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons,1 "@united in other words... sorry, not sorry. Plenty of other airlines... and I travel A LOT.",-1 @USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?,-1 @AmericanAir hung up on now many times trying to cal 8004337300 crazy,0 @SouthwestAir I got it added thank you! :),1 @united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks,-1 "@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot.",-1 @JetBlue it's poop and barely works,-1 @americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl,-1 @AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers,-1 @united did I win :),1 @AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!,1 @lindaSWC @united: We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.,-1 "@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet...",-1 @JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!,0 @SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons,1 @SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?,0 @USAirways I will never fly us airways again.,-1 @united I did... no response back,-1 @AmericanAir at 5 am and have no clue if we have a place to stay or not,-1 "@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!",-1 @JetBlue window exits give it away.,0 "@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants.",-1 "@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.",-1 @SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour 😁 @Imaginedragons Crying /dying rn #ripme,1 @AmericanAir my mom’s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it’s been 4. I need to go to bed!,-1 @united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.,1 @AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!,-1 @AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???,-1 @JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home!,-1 @USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up. Recommend a call back feature.,-1 @SouthwestAir Can't DM you because you don't follow me.,-1 @USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV,-1 @USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?,-1 "@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time.",-1 @JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.,-1 "@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX.",-1 @USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC.,-1 @USAirways cardholder is flying. We both have us airways and advantage cards which is more frustrating.,-1 @united I went from Sacramento to Minneapolis at the end of October 2014 in business class.,0 @JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??,-1 @AmericanAir Flight 35. I'm on my way.,0 "@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!",-1 @AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?,-1 @USAirways need seat assignments for one leg of family's return flight - can you please help via Twitter PM?,0 @united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit,-1 @AmericanAir would it be possible to change my flight on your website? Many thanks,0 @nrhodes85: look! Another apology. DO NOT FLY @USAirways,-1 "@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it",-1 "@USAirways ""Able""? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?",-1 @USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?,0 "@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on",-1 "@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?",-1 @JetBlue Thanks. Which day of the week is the direct? The flights I saw went thru JFK ☀️,0 "@AmericanAir I have ""continued contacting"" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid.",-1 @AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?,-1 @AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.,1 @SouthwestAir wifi is the worst $8 investment I have ever made.,-1 "@USAirways hi guys, do you have a general enquires email address please? Thanks David.",0 @united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.,-1 @AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks!,-1 @united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!,-1 @JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.,-1 @JetBlue will I be charged a fee to do so?,0 @SouthwestAir it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong,-1 @SouthwestAir TY for your consideration!,1 @USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.,-1 @JetBlue thank you very very much!! 💙💙,1 @united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.,-1 @AmericanAir I responded. Your info different than your customer service line,-1 @USAirways HA! You're fun.,1 @SouthwestAir @karajusto SWA is willing to follow up. FINALLY.,0 Stop this madness RT @JetBlue: Our fleet's on fleek. http://t.co/7x9uSbj2FV,0 "@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2",-1 @USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us,-1 @united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.,-1 @SouthwestAir I need updates on my flights 464 & 3574. I have been on hold for over 2 hours.,-1 "@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this.",-1 @SouthwestAir How about auto check in for CP holders? Come on.,-1 "@USAirways 4469, thank you for asking.",0 "@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle.",-1 @USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?,-1 @JetBlue hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM,1 "@AmericanAir & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason",-1 @USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?,-1 @united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.,-1 @JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery,1 @AmericanAir yikes.,0 @USAirways FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew,-1 "@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would",-1 "Aww, is it? @JetBlue I guess now I need to book a flight to somewhere warm ASAP! Any suggestions?",0 @united uh - I booked it through the UA website. Why the price change?,-1 @united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines,-1 @USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?,0 @SouthwestAir Two delayed flights in a row. Neither one of them explained,-1 @USAirways last 2 times I checked a bags they were severally damaged. No one answers the baggage call line for status? #chairmanlove,-1 @united as a million mile flier I'm embarrassed to ask how long ago his launched?,0 @AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!,-1 @VirginAmerica and it's a really big bad thing about it,-1 @USAirways is the worst airline I’ve ever flown on. You guys have treated me like garbage today.,-1 @UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.,-1 @SouthwestAir has some of the best airfare prices! Gotta LUV them :),1 @USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo,-1 @united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.,-1 @SouthwestAir Thank you! #thankful #feelingtheluv,1 "@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp",-1 @SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi,1 @SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?,0 @united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.,-1 "@united captain ""we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)",0 @SouthwestAir Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?,-1 @United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!,-1 @SouthwestAir My birthday is during #DestinationDragons could I get tix?? http://t.co/07XhCacjax,0 @AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus,-1 @USAirways are you fucking kidding me??? http://t.co/qjLzrYWFj2,-1 Only 14 biz days (18 calendar) to respond to my inquiry @united ? I hope your standards are universally adopted :-/ #BadCustomerService,-1 @JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx,0 @USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv,-1 @USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time,-1 @USAirways that is the most useless tweet I've ever seen out of you.,-1 @united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over,-1 @SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.,0 @united - I really down think downgrading the booze/food selections at the club is a good way to go. How about you look @aircanada?,-1 @united @staralliance good. Maybe that will make up for losing my medallion. #ProbablyNot,0 @SouthwestAir @love_dragonss holy fuckinf shit,1 @USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it.,-1 "@USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #",0 "@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!",-1 "@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards",-1 @united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.,-1 @united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace,1 "@JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!",0 "@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!",-1 @united hey I left my favorite blanket on the plane bring it back home to me:-(,0 @JetBlue Perhaps you need to start recruiting @msbgu ;),0 @VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable,-1 @USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS.,-1 @USAirways is holding my luggage hostage from flight 5182,-1 @USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail,-1 @USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way.,-1 @VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!,0 @SouthwestAir heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall,0 "@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew",1 @USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more.,-1 @united now arrives LAX @ 8:03 am,0 @SouthwestAir @NotPghTimothy no exceptions for national awards?,0 @AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation. When is it going to be done?,-1 @JetBlue ’s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw,-1 @VirginAmerica Your planes are really pretty. Just thought u should know that. :),1 "@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!",-1 @USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.,-1 @SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!,-1 @united it's kinda funny. No worries.,1 @USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD,-1 "@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )",1 @USAirways #555PHLtoSLC this is happening now.,0 "@united that's what you have said for years, you are losing customers!!!!!!",-1 @SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.,-1 "@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent",-1 @SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?,-1 @united round trip*,0 @USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.,-1 "@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times. If I am no show, you'll know why! Ridiculous.",-1 "@SouthwestAir $192 rndtrp 4/30-5/5 ""@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight""",0 @AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA,0 "@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back",-1 @SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.,-1 ............. RT @JetBlue: Our fleet's on fleek. http://t.co/X7iLzqdwe2,0 "@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service",-1 "@USAirways Yes, I get that. I’m asking: Specifically, what will you do with the feedback I’ve given you?",0 @united 1k use to be special. 80 people in group one. Why not board global AND 1k together? http://t.co/qd2lyUXAZg,-1 "@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.",1 @AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?,-1 @JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail,-1 "@united really needs to start upgrading their planes. No TVs & then the ""inflight wifi"" is currently unavailable #UnitedAirlines",-1 @USAirways @hhagerty that's a lie.,-1 "@united unless it's on you guys, im good.",-1 @JetBlue What confirmation number?,0 @USAirways we were moved to a delta direct. Thank you for the accommodations!,1 "@united instead of making seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers",-1 @united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled,-1 @united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow,1 @USAirways finally rectified my flight situation! Thanks again,1 "@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better.",-1 "@united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn",-1 @SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail,-1 @united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!,-1 @USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short,-1 @AmericanAir 77min still on hold to chg award travel #sorrynotsorry,-1 @AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines,-1 @USAirways yes - tells me the only way to mod plans is to call the 4322 number.,0 "@USAirways see? No response? Obviously you think this ""service"" is acceptable. #customerservicefail",-1 @USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699,-1 @united employees almost seem happy when delivery terrible customer service.,-1 "@SouthwestAir Dang, if only practice was an hour Late Flightr today...",0 @JetBlue where is it coming from? I thought Tampa?,-1 "@united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?",0 @VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.,0 @SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome,-1 @JetBlue You respond to complaints about cultural appropriation with more of it!? You're now below Spirit Airlines on my fly list.,-1 @united what a nightmare!! Both sides of my flights are a disaster! At Houston getting attitude cuz I was sent to ticket counter,-1 @SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.,-1 @JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded,-1 @united thank you. We are signed up for notifications. We shall watch and wait! ❄️❄️,0 @USAirways good work by flight 1798 crew. #Chairman's recognition even in coach. Too many #missedupgrades Late Flightly. What's up with this?,1 @AmericanAir I thought all those planes were retired? #MD80,0 @SouthwestAir okaaaaay UGH IM 8 MIN AWAY,-1 @JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12,-1 “@JetBlue: Our fleet's on fleek. http://t.co/mFSsh2UHUe” LMFAO!!!!!!!!!!,0 @united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail,-1 "@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep",-1 "@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?",-1 @JetBlue is it your standard protocol to call security onto a plane for a crying baby?,-1 @USAirways @VincesViews there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy,0 @AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?,0 @JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue,-1 "@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now.",-1 @united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.,-1 @AmericanAir @Expedia are killing me. Over 3 hours to get NO human to help me.,-1 "@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.",-1 @USAirways would like to see you do similar in PHL! http://t.co/n9vGe2nPIB,0 @united who can tell me where they are?,-1 "@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U",-1 "@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united",-1 @AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA,1 @united No. Denver said they don't handle baggage that made it to Colo. Springs. They gave me an 800 number to call. No help there either.,-1 "@SouthwestAir Why do airlines change ticket prices in the middle of the day #annoyed",-1 @JetBlue any idea what's going on at terminal five at JFK? Seems to be zero traffic movement,-1 "@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues",0 @United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?,-1 @JetBlue If you have well-priced flights to #Oahu - we could be best friends. @vincenzolandino,0 "@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her.",1 @AmericanAir has to be the worst airline in the world #yousuck #horrible #Oscars2015,-1 @USAirways hello I have a question for you and your phone lines have jammed,-1 @JetBlue just DMed. thanks so much for addressing this so quickly.,1 "@united it should be free like other airlines! Again, it’s not 1997 anymore.",-1 @AmericanAir @Rizzilient I booked tickets using miles and need to change the dates. Have been trying to get to an advantage rep 4 two days,-1 "@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for ""A"" boarding. Refused to honor it with rescheduled flight",-1 @JetBlue quick ? Why is a person traveling w a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/,-1 @AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids,-1 @SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!,-1 @SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG,1 Lovely! RT @JetBlue: Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E,1 @USAirways @AmericanAir ..off to vegas http://t.co/AygAOeB6Uu,0 @SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2,0 @united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap,-1 @AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.,0 @JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26,-1 @united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?,-1 @SouthwestAir what does a woman got to do to get a chance of a lifetime? 😖 #DestinationDragons #imaginedragons #slaycancerwithdragons,0 @AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!,-1 @SouthwestAir shhhh i don't want something else to steal our deal😉,1 @AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW,-1 "@AmericanAir she was rude, unprofessional, not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!",-1 "@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2",-1 @united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me,-1 @AmericanAir done.,0 @SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?,-1 "@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks",-1 @SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers,-1 "@USAirways My flight was delayed and rerouted, and not so much as a ""sorry for your inconvenience"" from the check-in agent? #notimpressed",-1 "@AmericanAir I can't!!! No one can't get to ""hold"". You can't get past the automated reply. It hangs up on you. #FRUSTRATED",-1 @united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?,0 "@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!",-1 "@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?",-1 "@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.",-1 "@AmericanAir Thanks, have emailed them. How long should I expect for a response?",1 @JetBlue what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?,0 @SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!,1 @united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.,1 "@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex JetBlue, even having over 50.000 travel miles, you're still nothing",-1 @SouthwestAir I lost my luggage. My birthday wish is to find my luggage.,-1 "@USAirways @HutchinsJim Yes, I made the flight and got my workout in too.",0 @united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE,-1 @SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.,0 "@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎",-1 "@JetBlue well, now saying our flight is going to be Cancelled Flighted & that by not changing earlier, we missed our chance to get out tomorrow. 1/2",-1 @united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks,-1 @SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0,-1 @united social media team is on point on #OscarNight :),1 @VirginAmerica delayed to10.30!!,-1 @USAirways ok thanks,1 @JetBlue could I get a free flight to Vegas since it's my bday😏☺️,0 @SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?,-1 @SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a “gay wedding” #boycott,-1 "@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?",-1 @AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?,-1 @USAirways Stop reposting same autoresponse That was return flight home #imateacher. Couldnt get to RSW #neptune#waivethefee #notmyfault,-1 @USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?,-1 "@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased.",-1 @united Also your at-gate monitor showed 23 empty seats,-1 @United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.,-1 @usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating.,-1 "@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy",-1 @VirginAmerica @TTINAC11 I DM you,0 "@USAirways the kind gentleman at the gate tells me to ""go left"" to get my hotel voucher at the ticket gate. Took about 20min to get there",-1 @USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off,-1 "@SouthwestAir oh, ok! all good! looking forward to escaping the cold for a bit! thanks!",-1 @JetBlue Celebrates 15-Year Anniversary With New Livery - Digital Journal http://t.co/U5HXri6Crx,0 "@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost",-1 @JetBlue your website is seriously horrible and so is your call center!! Almost makes it tempting to fly someone else!! #sodone,-1 @AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister,-1 "@AmericanAir lies,lies,lies. Worst travel experience of my life. Day 2 no clothes on vaca. #lostluggage #unprofessional #pit #mia",-1 "@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome.",-1 @JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!,-1 @SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.,-1 "@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg? What if I travel with 2 friends?",0 "@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'",-1 @SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue,0 @SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously,-1 @USAirways Thank you. The website crashing for me.,-1 @USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday,-1 @united the child is two years old,0 @USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.,-1 @USAirways I need to speak with a customer service agent today between 5-8pm I had an unfortunate incident of discrimination today.,-1 @AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed,-1 "@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks",-1 @United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28. Need to add child to reservation and get costs. Help! Thx,0 "@JetBlue Left my coat on flight 453 this morning in overhead bin. Reported seat 12A, but I was 11A. Thx. Ticket 2792125083854",0 @USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x,-1 @USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight?,0 @united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar,0 "@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking.",-1 @USAirways what's going on with US Airways flight 805? Why diverted to Charlotte?,0 @USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful,-1 @JetBlue any idea when the flight will actually take off?,0 @USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.,-1 @AmericanAir Will my us air points now be combined with yours?,0 @USAirways any chance of a travel advisory or DCA this weekend?,0 "@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican",-1 @united can you please follow for a DM?,0 @SouthwestAir doesn't even have gluten free peanuts. whyyy me??,-1 @AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...,-1 @JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today.,-1 @AmericanAir just need to know why it wasn't done like it was promised it would yesterday,-1 @AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again!,-1 @united the delay is due to customer service for 20 people? What about the DIS-SERVICE you provided for 100+? #FlightFail #Hour20Delay,-1 @SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious,-1 """LOL you guys are so on it"" - me, had this been 4 months ago...“@JetBlue: Our fleet's on fleek. http://t.co/LYcARlTFHl”",1 @JetBlue you guys are lucky I love you,1 "@united: ""Left gate 5 minutes early."" My thoughts: ""That doesn't count if you sit on the Tarmac for a half hour."" #comeonpeople",-1 @JetBlue no m'good. Just get me home,0 @USAirways that's where we are now. Thank you.,1 @united very missed daughter suppose to dpt ORD @5:59pm - dpted 8:30pm -checked week's average for UA3645 -shameful! 7 day average 7:54pm,-1 @SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?,0 "@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!",1 .@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.,-1 "@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk",1 @AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.,-1 @AmericanAir Thank you!!!! I will be there to pick her up on time.,1 @united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee,-1 @JetBlue thanks for your reply. It was flight 1572.,1 @SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2,-1 @SouthwestAir Hi there. We’re flying SWA today. Our son has a peanut allergy. Any way to request the crew not serve peanuts on flight? Thx,0 @USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.,-1 @AmericanAir These birds could fly to South America for example #Argentina,0 @united they were empty upon takeoff. Why can't someone sit there?,-1 "@USAirways, another hour gone & they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir",-1 @AmericanAir Thank you for the response. Much appreciated!,1 "@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ",1 @USAirways Thank you for your help today. I have been a loyal US airways customer and i appreciate your responding to my tweets.,1 @united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.,-1 "@AmericanAir agents refuse to help, ""too busy"" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO",-1 @AmericanAir I know. Just a little cold weather humor. :),0 "@AmericanAir Do you happen to know if that plane will be repainted, or fly ""off into the sunset?""",0 @united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!,-1 @united be patient while I let this string of tweets go out showing people you are bad at your business,-1 "@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?",-1 @AmericanAir Thanks so much!,1 @united Thank you for your response!,0 @AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???,-1 @SouthwestAir ok thank you i hope so too,1 @SouthwestAir 3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter,-1 "@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff",-1 @united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!,-1 @AmericanAir I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!,-1 "@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.",1 @united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight,-1 @united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!,1 @AmericanAir Flight 35. I'm on my way.,0 "@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!",-1 "@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight.",-1 @AmericanAir won't answer the reservation line! Nice service. We may be stuck...,-1 @JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know,1 @AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.,-1 @USAirways @PRof_Solutions Be prepared for 3+ hours hold times,-1 @JetBlue I'm sitting on the plane. Too many predictable mechanical problems. Still onboard. This is getting bad...,-1 @USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50,0 @JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated,-1 @JetBlue where do I add my AA loyalty number to my Jetblue reservation?,0 @AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class...,-1 @united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling,-1 @AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc,-1 @USAirways your agent did not say,-1 @SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??,0 @USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now.,-1 @united still waiting for a reply,-1 @AmericanAir Thank you! You will see me :),1 @SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.,-1 @united how long does it take for customer feedback to respond to a complaint?,0 "@SouthwestAir yes, please #companionpass",0 @jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https://t.co/xGfS6tJTMo http://t.co/ixM3t5mIZc,0 "@americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ",-1 @SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA,-1 @VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker,1 @united the person is currently bettween gates 71A and 73 in LAX,0 "@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)",1 "@AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status",0 @SouthwestAir goes to court to gain access to @Delta gates at Love Field http://t.co/ILqzmMJiYQ #deltanews,0 "@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled",-1 @united Y do U not reply to customer refund forms??????????? #unitedairlines,-1 "@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail.",-1 @USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold. Sorry #minefits,-1 "@SouthwestAir my trip is a month away...why do you consider it ""around the corner""? Is that a setting I can change?",-1 "@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position.",-1 @united yes I've boarded this way many times & have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way,0 @SouthwestAir RUDE gate agent. Wholly unacceptable to us & other passengers. Think this will be our last time on sw.,-1 @united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa,-1 @USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?,-1 "@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin",0 @AmericanAir that's what is on my ticket and my confirmation email. Anything else?,0 @VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?,-1 @AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.,0 @SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?,-1 "@united yes, Thx! At 10:35 (landed at 9:20).",1 @SouthwestAir how much is ur wifi fam,0 @JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ,1 @united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago,-1 @USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn,0 @AmericanAir the worst first class boarding service I ever had.,-1 "@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30",-1 "@jetblue all your online resources say we're on time, but clearly we are not. This is not very information age of you...",-1 @united or did you mean 24-26?,-1 @USAirways some people in line have been waiting 55 minutes for a customer service representative,-1 @united More concerned that you close a club I paid alot for at 10. Last flight 11:15p. The construction going on is very inconvenient.,-1 @JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful,-1 @SouthwestAir sent!,0 @united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?,0 @SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...,-1 @USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!,-1 @AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.,-1 @AmericanAir I'm flying into DCA my bag is at IAD. I am already Late Flight for my meetings at work. I will call the number when I land 😭,-1 @USAirways gonna miss connecting flight.. Delayed flying out of Boston,-1 "@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?",-1 @united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail,-1 @JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?,-1 "“@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems?” 👎",0 @united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued),-1 @JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.,1 @USAirways I called the number and they said no one is available to take my call...guys this is insane,-1 @SouthwestAir Longer flights with 300 series no wifi? Will be great when you retire them.,-1 @USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.,-1 @SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek,0 @SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.,1 @SouthwestAir I'm here @ChicagoMidway airport. I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing. #Very mad customer,-1 @JetBlue Think about it...boarding to a chill untz untz untz....like this http://t.co/lj2lARivE0...,0 @SouthwestAir @TomVH just get the RR credit card and get the points of family that way,0 @USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.,-1 @United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G,-1 @united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.,-1 @united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!,1 @USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6,-1 @JetBlue according to jfk plenty of planes are landing. No problem there,-1 @JetBlue Thanks! I made it 😃,1 @AmericanAir is that the flight for tomorrow?,0 @SouthwestAir Thanks,1 @united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated,1 @united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again,-1 "@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)",-1 @USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously,-1 @united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago,-1 @united does forelock guarantee the fare only or fare & seats?,0 @AmericanAir I need to be back in Cleveland as early as possible tomorrow,0 @USAirways how does one downgrade a flight?,0 @JetBlue - I look forward to getting this resolved. I will be in touch.,0 "@JetBlue great trip today! Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB",1 "@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs.",-1 @united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS,-1 @SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.,-1 "@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board",-1 @USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on.,-1 @SouthwestAir My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO>SNA. It's an infinity silver band ring. Please help!,0 "@united volumes, profit up http://t.co/pKfI9bTtzf #aviation #aircargo http://t.co/BBj6kMTYUl",0 "@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer.",-1 @united left my iPad on MCO->IAD flight 174. How long to hear back once claim submitted? TY!,0 @united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH,-1 @united 4 different departure / arrival updates for UA304??? In 1hr. Please!,-1 "@AmericanAir Thx, someone picked up after 45 minutes",-1 "@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better",-1 @AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst,1 @united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation.,-1 "@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help",-1 @AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?,1 STOP @JetBlue,-1 @united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE,-1 @SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL,1 @AmericanAir Why is your cover photo of TWA? Just wondering.,0 @united it would be super if you paid as much attention to actual fliers as you do to credit card holders.,-1 @united this means within one week i will have filed 2 compensation complaints to your website,-1 @AmericanAir another day another grievance with this airline. No customer service,-1 @USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.,1 @SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day,-1 @united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!,-1 @AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings,-1 "@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as ""on time"" #updateyourwebsite #489",-1 @USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!,1 @AmericanAir for our delays !!! I'm out of more money because of you,-1 @SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines,1 "@united playing hide and seek with the gate. ""We can't find it, it should only be a few more minutes.""",-1 .@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me.,-1 @united it's operated by united as it's a heathrow-Newark flight,0 @united Why can I only apply one travel certificate per itinerary even when I have multiple flights?,-1 @SouthwestAir Not your finest moment in Boston right now!,-1 @SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?,-1 @VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair,0 "@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it.",-1 "@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.",1 @JetBlue I was so excited when I saw that you fly there! #ionlyflyblue,1 @JetBlue look what I capture at Uvf http://t.co/Lj2ZXZN8kG,0 @JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied,-1 @USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?,-1 "@AmericanAir I had to pay extra $$ cos that flight was ""no longer available"" just because it wouldn't accept my US Card for a 1 way into NYC",-1 @USAirways thanks,1 "@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?",0 @AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃,0 @SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load,-1 @AmericanAir thank you!,1 @AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.,-1 "@AmericanAir long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work",-1 Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”,1 "@USAirways I have a party of 4 booked for a flight in Aug. At 10:05am, how can I find out how much it would cost to change to an earlier fl",0 @united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care,1 @USAirways Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr,-1 "@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham.",-1 "@USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?",-1 @USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation,-1 @JetBlue this makes me happy. I hope these aren't empty promises.,1 @SouthwestAir How's life @ the NOC?,0 "@United, #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H",0 “@JetBlue: Our fleet's on fleek. http://t.co/b5ttno68xu” I just 🙈,0 Lmfaooo “@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQe”,1 "@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour",-1 I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.,-1 @AmericanAir pathetic to have your gate agents lie to my face when you are at fault,-1 @SouthwestAir All pieces were found and safely delivered to our home this afternoon.,1 @united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.,-1 @SouthwestAir 5 min away!,0 @JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight,-1 @USAirways 2 calls & wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help.,0 @VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone. This sucks!,-1 @USAirways Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours,-1 "@USAirways US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler",-1 @VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(,-1 @united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!,-1 .@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable.,-1 @United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb,-1 @AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.,-1 @SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK #TheMenOfBusiness,0 @united @highbuddyyy that totally sucks my cousin worked at PHL said @united,-1 @United Airlines Is Changing Its MileagePlus Program: Winners And Losers http://t.co/F1yvAiO9ul http://t.co/vGlx6Ykwqg,0 @AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight?,-1 @united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks,-1 "@AmericanAir Thank you for the response, we got it resolved at the counter.",1 ".@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?",-1 "@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring",1 "😒 ""@JetBlue: Our fleet's on fleek. http://t.co/K66SRFnw77”",0 @JetBlue why did you just Cancelled Flight flight 670 last minute?!?,-1 @AmericanAir why thank you!! Yayayay!!,1 @SouthwestAir confirmation number for new reservation is FP9M6Y I am traveling with a 3 year old. please email? jennifer.cascino@gmail.com,0 @united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :),1 @AmericanAir American Airlines.,0 @AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http://t.co/Ib8kyjBCJM,-1 "@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G",0 @AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?,-1 @SouthwestAir 3 hours and 80 degree difference. Yes please!! MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D,1 @USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015,-1 "@USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed",-1 @USAirways disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening.,-1 @united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.,1 @AmericanAir why don't you take care of @Cowboycerrone flight screw ups,-1 @united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!,0 @JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.,-1 "@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed.",-1 "@SouthwestAir CEO Gary Kelly, ""We are America's most loved and most flown airline!"" #SouthwestRally #BWI #bestemployees #swaculture #swapic",1 "@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool",-1 "@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!",1 @JetBlue are we good?,0 "@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight.",-1 "@USAirways - I had 20,748 miles in my account and was informed I'd forfeit them bc of 33 months of inactivity - I",-1 @AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.,0 @SouthwestAir Finally got through after 3 hours and all set. Thanks.,-1 @AmericanAir Flight AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX,-1 @SouthwestAir hire more customer service agents. And hour and a half is too long to hold,-1 @SouthwestAir my sister&brother in law need to get to Florida desperately flying w/ @USAirways is there anything you can do?,0 "@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr",-1 @AmericanAir Got my bags this morning! Thanks!,1 @united i now see it's 72 hours. Thanks,0 @AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.,-1 :( RT @JetBlue: Our fleet's on fleek. http://t.co/ncguZDgDaQ,-1 @USAirways ice cream up front! Solid,1 @united Back at the Denver airport and ready for round two today. Ready to get home!,-1 @united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?,-1 @USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane. #DoBetter,-1 @usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?,0 @USAirways how can a person go from number one on a standby list to number twelve in three hours? Should I be super platinum diamond status,-1 @southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.,-1 "@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane",1 @JetBlue where exactly can I leave a note,-1 "FYI, @JetBlue: The last email response - ""we undrstnd this wasnt best 4 you"" -but hope 2 wlcm u back onbrd N the future... nice touch. lol",-1 @AmericanAir I'm home & only 9hr Late Flight. No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..,-1 @AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.,-1 @united has the best pilots ever Thank you guys for the great trip #thatisall,1 "@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah.",-1 @united thanks we'll be in touch!,1 @JetBlue Mark T. in Austin was great handling my bag issue. #thanks,1 @SouthwestAir your employees were great!,1 @SouthwestAir Awesome. Thanks! You guys rock!,1 @united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service',-1 @USAirways delays to the max,-1 @united I would like to know what is the easiest way to get a refund.,-1 "@united Just did, thanks for checking! :)",1 @united @paigeworthy : page United values your tweet b/c it's so rare that they receive tweets complimenting their service...most are fake.,0 "@united Great, thank you!! I'll send it now.",0 "@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines",-1 "@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer",-1 "@united After all I have been through on this trip, can you get me on another airline home?",0 @SouthwestAir thanks for getting me home from Denver tonight despite the snow!,1 @USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!,1 @AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???,-1 @united can you get me to okc from Sacramento today. Dfw is now closed,0 @SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?,-1 @JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http://t.co/oFW4A8b5WS,0 .@united Not what's been shared by the pilot with passengers!,-1 @SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService,-1 @United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?,-1 @SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation,-1 "@usairways. Seriously, attendants go AWOL for 60 mins. Now flight further delayed. Don't lite a match either http://t.co/mT8sPlm02v",-1 @JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??,-1 @JetBlue @vegecomgirl For me it’s not until 6/15.,0 @JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off,-1 @SouthwestAir Am I flying on Spirit air?,-1 @AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?,0 I just need a place to sleep when I land without accommodations in PLS @AmericanAir!,-1 "@USAirways I will be traveling from LAX to CLT to HTS, I have been rebooked for tomorrow due to the travel advisory.",0 @JetBlue thanks! I'll do it.,1 "@AmericanAir jal and cathay pacific so no, I can't do it online.",-1 @united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries,-1 @AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2),-1 ".@JetBlue ooookay @ABC that's silly of you. guess we're ""watching"" the oscars purely on Twitter reactions tonight. #oscars",-1 "@united shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day",-1 @USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.,-1 @united agent helps the person in front of me. Finishes up with them and then walks away. The guy behind me is as shocked as I am.,-1 "@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful.",-1 @USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround,-1 @USAirways 8am flight to mco canld & resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?,0 "@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!",-1 @AmericanAir After 3 days NO BAGs amazing the way that you neglect customers,-1 @united do you know how to use twitter bro? Your terminal looks like it's in Bosnia. Here's another pic. http://t.co/M9Nywr5Kbs,-1 "@SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2/14/15?",0 @USAirways hey!! Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS,-1 @United maybe find a different gate #ua1758,-1 @AmericanAir Thank you for the response. When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up,0 @JetBlue we are bringing 2 guitars. can we bring them as carry on?,0 @Jetblue first airline to use #applepay in flight #airlines,1 @USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!,-1 @AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus),0 "@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same",0 @JetBlue Hi. How do I claim points on a 1800-flowers order after I purchased? I totally forgot to put in the promo code.,0 @united well that's big of you but I don't have terribly high expectations at this point.,-1 @SouthwestAir any word when the customer relations department will open back up?,0 @united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.,1 @USAirways where is your email address? Its not on this page: http://t.co/5cwH1yfOow,0 @AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent. Never flying AA again if can be avoided #fail #pathetic,-1 @SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1,1 @USAirways sure did. I have carried this bag on numerous times on the same style plane. Planning accordingly apparently accounts for nothing,0 "@USAirways on the DL, send Ethan some new pants and some ""white revive"" laundry tabs. He's a great guy, good crew, he's just, err, single.",1 "@united ""most likely"" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks.",-1 "@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!",-1 @JetBlue thanks for the upgrade😉!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL,1 @united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey,-1 "@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious & just goes on & on. I vote for texts if practical :)",-1 @USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp,1 "@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that",-1 @AmericanAir and is there a delay on our connection to pns?,0 "@united no, I have a pricey Chase Mileage Plus CC.",0 "@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru",-1 "@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant",-1 "@SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI",1 @united your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up!,-1 @united returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place.,0 @AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE,-1 "@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!",-1 @AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked,-1 @JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1),0 @JetBlue what's the status of flight 1272 diverted to RIC? When will it depart back for LGA?,0 @JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?,-1 "@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday",-1 @AmericanAir ... Do I have to even say anything? Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo,-1 "@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a ""no show""",-1 @united pls follow for DM.,0 "@united really, fill out a form about my flight experience? I sent an email to the 1K email address.",-1 @USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?!,-1 "@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?",-1 @USAirways will you hold #475 today for connecting passengers coming from delayed flights?,-1 @AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?,-1 "@SouthwestAir wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!",-1 @VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.,-1 @USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16,-1 @JetBlue Then en route to the airport the rebooked ticket was refunded.,1 @united Thanks for the update.,1 @SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused,-1 @SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call,-1 @united There is only one club at LAX - in terminal 7 across from gate 71,0 @SouthwestAir my rating for Southwest -9 on s scale of 1 to 10,-1 @USAirways 1917. Still sitting here. Feels badly handled.,-1 “@JetBlue: Our fleet's on fleek. http://t.co/BBM6PAbORt” <<Now THAT is fuckin funny. 😂,0 @USAirways I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use!,-1 @JetBlue Counting on your flight 989 to get to DC!,1 @USAirways waiting for bags now over 25min in Phl bag claim!,-1 "@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left",-1 @united Airlines is changing #mileageplus program March 1 http://t.co/4ojE523PTw,0 "@AmericanAir husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?",-1 @JetBlue At what time? All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong,-1 @united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.,-1 "@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better",-1 @united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.,-1 "@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?",-1 "@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all. #epitimeoffail",-1 "@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still ""Now Boarding""...",-1 @USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?,-1 "@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together",-1 "@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes....",-1 @AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted,-1 @united care less about the person - although he walked away while I was complaining. A man at 10p at LAX club. More.....,-1 @USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.,-1 "@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers....",-1 @JetBlue what's going on with 1171 LGA-FLL..poor to no communication from gate agents??,-1 @USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat,-1 @united Not encouraged that I'll have my CPAP tonight.,-1 "@americanair seriously, pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF",-1 @AmericanAir Priority baggage evidently means it comes out last,-1 @AmericanAir we've been on hold for hours.,-1 "@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.",-1 @united that's fine. I'll take them.,1 @united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan,-1 @USAirways phone support rebooked but orig flt was Late Flight. Made it!,-1 "@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring.",0 @AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible,-1 @SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight,-1 @united thank you so much. How will you be able to contact me?,1 "@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc",-1 @JetBlue thank you thank you! I finally set up the jetblue app! Yay!,1 @United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...,-1 @SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!,-1 @USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob,-1 @AmericanAir no standby line update online or on app either is troubling,-1 @SouthwestAir sent,0 @USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them,0 @USAirways what happens to frequent flyer miles earned once merger is complete with AA?,0 @united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on,-1 @USAirways what's the issue with flight 4420 from jax being delayed tonight?,-1 @VirginAmerica when can I book my flight to Hawaii??,0 @AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.,-1 @united should have been able to get seat assign without paying $174 more - cust sec should have done that for me,-1 @united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early,-1 @AmericanAir been on the phone for 47 minutes...said it would be 10... Any advice?,-1 @SouthwestAir microsecond too Late Flight so very very sad 😂😂😂😂😂😭😭😭😭😢😢😢😢,0 @united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!,-1 @united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.,-1 @united one lady helping the 12 of us with luggage,1 "@JetBlue 2 words: ""staff training."" What a joke-",-1 "@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?",-1 @USAirways lost our luggage. #yay,-1 @JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :),1 "@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?",-1 @SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous,-1 @USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs,-1 @JetBlue something they're not telling us (2),-1 @AmericanAir yes they do http://t.co/wCSAZZQPae,0 @JetBlue rocking the Tim McGraw hold music,0 @JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!,1 @SouthwestAir Mad love http://t.co/4ojrSDWPkK NYC-,1 @AmericanAir I meant can you use the 50k bonus sign up mileage for Alaska flights or only American?,0 @VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA,1 @USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!,-1 @united JT thanks for your help I’ll complete the form once we are back home,1 @SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.,-1 @united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.,-1 @AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.,-1 @JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.,1 @USAirways Now going on 26 minutes on hold.,-1 @AmericanAir WHAT IS GOING ON? This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.,-1 @AmericanAir Joanna did a WONDERFUL job! Thank her for me?,1 "@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where...",-1 @AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?,-1 "@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same.",-1 "@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up.",-1 @united I know that. Thanks for the standard reply.,-1 "@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers",-1 @JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain,-1 @VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!,1 @united 4016 529557. You going to transfer my car to me too? Because it's at the airport you couldn't get me too...,-1 @united it's done. If you do something to make up for it I'll tweet that too.,0 "@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me.",-1 "@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.",1 @SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.,-1 @SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood,1 @USAirways Who intentionally buys a flight with a 10 hour layover? And what kind of airline would charge $200 to fix it? Wow... #usairways,-1 @SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊,1 @united flight...gotta make this connector,0 @united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want,-1 "@JetBlue Flight 152 (N559JB) ""Here's Looking at Blue Kid"" departs @MCO enroute to @BostonLogan http://t.co/qeaDA92MW6",0 @SouthwestAir will do! #heart #flying,0 "@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable",-1 @JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours,0 "@united Okay, just requested to follow.",0 @JetBlue I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?,0 @united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?,-1 @AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us,-1 @SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES,1 "@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me.",-1 "@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!",1 Looking forward to using Passbook when I fly @SouthwestAir in a few weeks!,1 "@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏",1 “@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? #Nah,-1 @united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...,-1 @AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice,-1 @AmericanAir Hands down the worst airline to travel with. Really really fucking bad.,-1 @VirginAmerica Will flights be leaving Dallas for LA on February 24th?,0 @USAirways I have submitted my request. I would appreciate a call by 9am eastern. Thank you.,0 @JetBlue no. Please stop.,-1 @SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z,-1 @AmericanAir #AmericanAirlines on approach to mex.... http://t.co/se57dmjHiW,0 “@JetBlue: Our fleet's on fleek. http://t.co/clu5pdPrHP” :(,0 "@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting.",-1 @AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.,-1 @united sitting in the middle for the first time .. Hope it works out well,0 "@SouthwestAir love how ""friendly"" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes",-1 @united customer service 👎,-1 "@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?",-1 "@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" #fail",-1 "@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?",-1 @JetBlue I don't think I'll be testing those waters out on my own dime again.,-1 You don't have to do this “@JetBlue: Our fleet's on fleek. http://t.co/iZfofgjzUi”,0 @USAirways no your not!,-1 @united severely under staffed at Iah.,-1 "@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.",-1 @USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?,-1 "@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm",-1 "@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!",1 @USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people.,-1 "@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.",0 @SouthwestAir done,0 @united not sure why u call it customer care. Should be customer we don't care,-1 @USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.,-1 @united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.,-1 @SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss,-1 @USAirways offloading the plane?!?!?! This is ridiculous!!!!,-1 @united @DelonGerry ual sucks,-1 @USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help,-1 @AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.,1 @AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.,-1 @united I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand,-1 @virginamerica spruce moose!,0 @AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.,-1 @SouthwestAir @MegElizabeth631 how you like the #redcarpet treatment,0 "@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice",-1 @SouthwestAir over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb,-1 @AmericanAir can I send you my trusted traveler ID to add to my reservation for tsa pre?,0 @JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated,-1 @DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me,-1 @AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn,-1 @AmericanAir still not taking calls ? Storm ended 2 days ago. Be like pats and #doyourjob,-1 @SouthwestAir what is DM?,0 @SouthwestAir thx but I'll be expecting a credit for this leg.,-1 @united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...,-1 "@USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was ""the CEO of #AmericanAirlines"" #merger",0 "@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?",-1 "@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.",1 "@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome",-1 @AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...,-1 "@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.",-1 @USAirways Not good. On hold for over an hour. http://t.co/wSgYckCIIO,-1 @USAirways you suck and you ruined my day. And my vacation isn't even until June.,-1 @AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service),1 "@united Seat 14A, Flight UA895",0 @AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!,-1 "@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!",-1 "@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.",-1 @SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me,-1 @SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.,-1 @united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.,-1 @SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.,-1 @USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold,-1 "“@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad.",-1 @JetBlue Can you do me a huge favor?!🙏❤️,0 “@JetBlue: Our fleet's on fleek. http://t.co/t2qBGAMfpc” this happened,0 @AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline,-1 "@USAirways #success made flight , please thank the crew of 556 great time recovery",1 @united Yes I needed plenty of assistance but received none.,-1 "@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!",-1 @USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full,-1 "@AmericanAir How is hanging up on customers because of ""high volume"" customer service? Tried to resolve via DM-still waiting.So bad. #aafail",-1 @SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!,1 @AmericanAir yes and I would like a refund.,0 @USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone,-1 @AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.,-1 "@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/",-1 "@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj",1 @SouthwestAir 20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat.,0 @SouthwestAir Finally got me home #BNASnow,0 @SouthwestAir my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time?,0 "@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up",-1 @SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help,-1 @SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?,0 @USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?,-1 @SouthwestAir Fantastic! Thank you!,1 @USAirways Y'all need to get it together,0 @united offered me a voucher to switch flights. Now voucher offer doesn’t exist & the gate agent switched me to a delayed flight!,-1 @JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.,1 @United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United,-1 "@USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48""",0 @AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside,-1 @USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??,-1 @USAirways and yet the Flight Attendant argued with me over Exec Plat benefits...,-1 @JetBlue imma need the hook up tho,0 "@SouthwestAir flight 3970, bna-rdu had the most excellent crew today",1 "@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now",0 @JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!,-1 @USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.,-1 "@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet.",-1 "@USAirways Can you help with a seat assignment? 5 people flight 694, PHX to HNL, seats are split up. Anything you can do will be great.",0 @JetBlue now we are delayed until 1:02! This is ridiculous,-1 "@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +",-1 @SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek,0 @SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having,-1 @united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.,-1 @united Thank you.,0 @USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable,-1 "@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted.",-1 @USAirways @AmericanAir nvm my bad it's been an hour and a half #thanks,-1 @AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up,-1 @AmericanAir five times at last count,-1 @JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.,1 Thank you for sending more details @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA,1 @SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.,1 @SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport.,0 @united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.,-1 "@united I can tell you. Your airline has lost mine and my families business. This day and age message through Twitter travels fast.",-1 @HillAConlin @SouthwestAir hi! get a solar charger from Amazon! Game changer to plug usb into charge. :),0 "@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWo”",-1 "@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, ""Fly the Friendly Skies.""",1 @united we needed them here asap. Will they make it on today's flight?,-1 @SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines.,-1 "@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?",0 "@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst.",-1 @united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta,-1 @USAirways this has been the worst trip with little to no customer service,-1 "@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation",-1 @SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉,1 @united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????,-1 @AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!,-1 "@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines.",-1 @SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ,-1 "@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on",-1 @USAirways Has To Be THE WORST Airline Of All Time😡😡😡,-1 @united no thanks,0 "@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!",-1 @JetBlue sure thing!,0 @USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?,0 @united Thanks for the vague canned response that doesn't address the issue!,-1 "@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to ""weather"", while other flights were still landing at DFW",-1 @VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8,0 @united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...,-1 @AmericanAir wow @AmericanAir still screw n stuff up,-1 @united no. I need you to have more than 2 agents at check in.,-1 @USAirways My last flight was Cancelled Flightled and I'm very disappointed.,-1 @AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple,-1 @SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared,-1 @JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass,-1 @USAirways is there anyway to get rebook in help on twitter?,0 @united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL,-1 "@JetBlue When chging flight, isit possible to pay the fare difference in dollars when the ticket was bought completely via point redemption?",0 @SouthwestAir Im just praying you get me home alive,-1 "@JetBlue = WORST. Booked in Oct. w/ email confirm & NEVER INFORMED Cancelled Flightlation. Instructed ""to mail written letter"" http://t.co/c7Kzbvf8h8",-1 @USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.,-1 @SouthwestAir in my 30 years of flying I have never been so pissed off. To many incidents for just one flight.,-1 @united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you!,1 "@USAirways asked her why needed to take yellow tag off. She said, ""because I told you to!"" Expect a personal apology from her- unacceptable!",-1 @USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered. Awful service continues.,-1 @JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.,-1 @SouthwestAir could I get a phone call from a customer service rep to get the issue resolved?,-1 "@SouthwestAir that was supposed to say ""boo"" not book. booo.",0 @SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.,-1 @JetBlue @dgruber1700 oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this,-1 @USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.,-1 @JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?,-1 @JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM,-1 "@united @scotthroth scott, need a good book suggestion?",0 "@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait",-1 "@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail",-1 "@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at😳. @JetBlue need your help",-1 @AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience & give another try would like to speak directly,0 "@AmericanAir Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.",-1 @united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?,-1 @AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back,-1 @USAirways My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles,-1 "@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali",-1 "@USAirways status shows ""delayed"" it was just ""waiting for takeoff"" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD",-1 @AmericanAir is there anyone online that can help... the flight leaves in 3 hrs,0 “@JetBlue: Our fleet's on fleek. http://t.co/vw2v8GVnGq” 😐😑,-1 "@SouthwestAir Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?",0 @SouthwestAir oh my gosh! Going to dm you now! Thank you!,1 @jetblue the man with the smell left nd now there's this stupid girl asking me questions. can yall help.,0 @SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!,-1 @United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.,1 "@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC",-1 @AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43,1 @USAirways link didn't work via Mobil.,-1 @united literally sucks,-1 “@JetBlue: We’re looking for our next #FlyingItForward flier from DC Tell us where you'd fly & why http://t.co/MCSI0dzpnz” @geekandahalf,0 @JetBlue Ok. Thanks for your help.,1 @SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy,0 @SouthwestAir I just received your birthday card. It was amazing and made me smile with joy. Nice videos. Thanks.,1 "@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental weather disruptions? lol, very funny",-1 “@JetBlue: Our fleet's on fleek. http://t.co/PULp4i0w96” smh,0 "@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare",1 "@AmericanAir 3349, was supposed to be in little rock at 10am this morning.",-1 "@AmericanAir Will it be this year, do you think?",-1 @AmericanAir Could have voided the ticket since it was > 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.,-1 "@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using ""weather""",-1 @AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???,-1 @USAirways How long before departure do gates stay open? Will I make my connecting flight 1861 to RDU from flight 894???,0 @USAirways call Gate D9 in CLT and get me on this flight,0 "@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter",-1 "@shannonwoodward If you want, we can keep you updated on who's wearing who, & who's with who, & who wins what. We're nice like that. ;)",0 http://t.co/EIw2sYb8Fu roberts&s=1 @AmericanAir,0 @USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault #waive$200fee #ripoff #poorcustomerservice,-1 "@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain",-1 @SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you,-1 @SouthwestAir an entire flight of luggage missing at #dca. Over an hour and nobody knows anything.,-1 @JetBlue flight 117. proud to fly Jet Blue!,1 "@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?",-1 "@USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us?",-1 @USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction,-1 @united 6 hour mechanical delay...killing me,-1 @AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur,-1 @SouthwestAir So I guess you can get to the airport too early! Need to wait 10mins to checkin. Really?,-1 "@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting...",-1 "@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn.",-1 @united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened,-1 @USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways,-1 @AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold. Not feeling confident that I will ever get through...,-1 @SouthwestAir rules.,1 @JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC,-1 @AmericanAir great job and great service in and out of SDF this weekend during the winter storm.,1 @JetBlue hi friend! Question for you when you have a moment.,0 "@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.",-1 .@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.,-1 "@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it",-1 @USAirways really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her,-1 "@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers",-1 @AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help,-1 @USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united,1 "@VirginAmerica Trying to reset my password, email never arrives. Help?",-1 @united Hubby made it by the skin of his teeth! :),1 "@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife",1 @VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email,-1 @VirginAmerica any updates on flight 413 from Jfk > Lax,0 @USAirways how's us 1797 looking today?,0 "@united Awesome flight crew on UA1589, re the plane, the Jurassic period called and they want their dinosaur/plane back!",-1 @AmericanAir overall lack of attention or foresight when managing flights.,-1 @JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.,-1 @USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.,1 @VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-),1 @JetBlue nothing but praise for you helping our lady make her flight to CHS tonight! #impressed,1 @JetBlue BOS to DCA 1098 at 7:16 pm.,0 "@SouthwestAir @travelportland welcome to Portland. Sun, Mt hood and Southwest. http://t.co/y3SAHVX3Zk",0 @united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin? Pls start charging. http://t.co/2nY5TuXFqf,-1 @SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out,-1 "@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes.",-1 "@AmericanAir guarantee no retribution? If so, I'd be glad to share.",0 @AmericanAir I'm on #1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection?,0 "@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting",-1 @united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY,-1 "@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..",0 @JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;),1 @SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?,-1 @USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here,-1 "@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim",-1 @USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .,-1 "@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best",-1 "@SouthwestAir @FortuneMagazine great news.",1 "@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed",-1 @united not for me. I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.,-1 @AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.,-1 "@USAirways got transf. to Dividend Miles...need to change flight. Grandma just passed, need to change ticket ASAP. Update on wait time?",0 @AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!,-1 @JetBlue my phone number when you have any news for me is (631)891-5722,0 @AmericanAir now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ,-1 "@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?",0 @JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!,0 @united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.,-1 "@united Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line.",-1 "@USAirways just heard #Monterey airport was closed due to thick fog, any updates",0 @USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!,-1 @USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh],-1 @USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail,-1 @SouthwestAir I am following you now.,0 "@SouthwestAir I am in, let's do this!",0 @united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline,-1 @united despite my bag not making it to Newark good informative email tracking updates help!,1 "@AmericanAir It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.",-1 @southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#,-1 @JetBlue everyone is overreacting. Keep up your swag!,0 No no no bad airline bad! *bops you with newspaper* “@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”,-1 @united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.,-1 "@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents",-1 @AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!,-1 @united yes to more food! Add some gluten free options while you're at it,1 "@USAirways @AskPayPal When will it be marked ""completed"". I'm scared I'm going to lose my reservation or my money is going to be refunded.",-1 @USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey. DCA. Would like to reiterate that I was,-1 "@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!",-1 "@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems",-1 @JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.,0 @united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere,-1 @USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.,-1 @SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice,1 @JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer,-1 @united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.,-1 @SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂,1 @JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!,1 @SouthwestAir - any update on flights in to BNA today?,0 @USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.,-1 last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!,-1 "@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah.",-1 @VirginAmerica what is your policy on flying after surgery? I am still waiting for answer so I can tell me doctor.,0 "@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx",0 "@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations",-1 "@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy",1 @JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back,-1 "@SouthwestAir are bicycles that the 62"", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me.",-1 "@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping",-1 @united I trust you enough to put my coat in my checked bag!,1 @USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???,-1 "@JetBlue honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/",-1 @JetBlue ok is I hope thy the Bahamas next,0 @SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook,-1 "@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?",-1 "@united Is your company motto: ""I do not care!!!"" I heard several times from your employees to your clients in the past week."" #idonotcare",-1 @united 4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!,1 @JetBlue yes Party is Over 😂,0 @SouthwestAir crazy how every airline flew out to the northeast tonight except you,-1 @united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads,-1 "@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.",1 @AmericanAir ...2/2 doesn't help me.,-1 @USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4),-1 @united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF,-1 @united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?,-1 @JetBlue I'd go to Australia to enjoy the land down under! Always been on my bucket list! #FlyingItForward,0 @USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.,-1 @SouthwestAir just got mine..now where to go??,1 @USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!,-1 @SouthwestAir Thanks! Will do,0 @united reinstating the kosher meals that were dropped shortly after the merger?,0 @SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/hrvuKtpvn1 http://t.co/MY3dnVBZAZ,0 @united they have access to the dial that makes it faster do they?,-1 @united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.,1 @united am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY,0 "@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx",-1 @VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!,1 "@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please",-1 Who Okay'd this?!?! RT @JetBlue Our fleet's on fleek. http://t.co/knUVuOVhub,0 "@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25",-1 @JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy,-1 "@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!",0 @united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate,-1 @USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg.,-1 @USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours,-1 @SouthwestAir Make the world a better place: Visit an elderly relative.,1 @USAirways #flight2031 the flight to Hell,-1 @SouthwestAir next up: enforcing your boarding procedure.,-1 @AmericanAir thanks!!,1 @AmericanAir Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating.,-1 @SouthwestAir Thank you. The email about RR pts & how to gain more wasn't clear so all of mine r gone. Anything u can do is appreciated.,0 "@united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?",-1 @JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.,-1 @united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡,-1 "@SouthwestAir It was never really ""lost"" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!",-1 @AmericanAir could you guys follow me so I can dm yall please,0 @united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever,-1 @AmericanAir thanks you always be my airline of choice when possible,1 JetBlue reading the NYTimes. “@JetBlue: Our fleet's on fleek. http://t.co/lvIrTDtqly”,0 @AmericanAir 953 our fligth Somthing to talk about this?,-1 "@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John.",0 @AmericanAir you're my early frontrunner for best airline! #oscars2016,1 @SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH,1 @USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!,-1 @SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...,-1 @JetBlue its domestic I just wanted more of an idea so I don't get surprised.,0 @united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx,0 @SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice,-1 @SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys,1 "@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!",-1 @SouthwestAir @love_dragonss oh my gosh,1 @AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.,-1 "@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything.",-1 "@SouthwestAir Dear SWA, I fly you a lot. Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min....",-1 @VirginAmerica Thanks!,1 @united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best,-1 "@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t.",-1 @JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN,-1 @SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb,-1 @AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!,-1 "@USAirways this day has been a disaster, rude employees, no help & now no hotel. not flying with you again & I fly ALOT! Dallas=raise=now!",-1 @SouthwestAir so was there a winner for #DestinationDragons ???,0 @AmericanAir Fuck you.,-1 @SouthwestAir greetings,0 "@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.",0 @JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.,-1 @united @JMS2802 : outsource it all United Airlines...your customers are just loving you for it. Outsource. Outsource. Outsource.,1 @SouthwestAir your phone lines suck. I have a dilemma.,-1 "@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?",-1 @JetBlue I just DM'd you!,-1 @united not happening. Delta took care of us. Peace!,-1 @USAirways over an hour is unacceptable wait time. thanks for nothing. Be sure never to fly you again,-1 "@SouthwestAir Sent your way, thanks for the help.",1 "@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy",-1 @united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers,-1 @JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3,1 @USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee,-1 @united give her the recognition she deserves!,1 @SouthwestAir do these scavenger hunt locations have anything in common because I'm playing detective trying to figure out the one for ATL.,-1 @AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.,-1 "@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice",-1 @USAirways on flight 1839 waiting for weight and balance info for the past 30 minutes!!!,-1 "@AmericanAir got a callback at 1 am, took care of it. thanks.",0 "@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)",0 @SouthwestAir Engadget Theverge Wired reddit,-1 "@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200",1 @SouthwestAir why did you book my hotel twice?!?! Ahhhhh,-1 "@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven’t gotten through.",-1 "@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock",1 @united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.,-1 @SouthwestAir your app isnt working and i take off in like two hours help,-1 @AmericanAir I understand they're busy & doing their best. My frustration is an automated call changing my flight w/o allowing me to talk,-1 His name is Enzo 😊 RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http://t.co/dLh9138HBg,0 @AmericanAir Please stop changing my flights for Spring Break. This is the 5th time!,-1 @USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week.,-1 "@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer",-1 "@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to ""customer service is our first priority""",-1 @SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.,-1 "@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail.",-1 @AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL,-1 @USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst,-1 @united yea get me to phoenix already. Delays all day with you people. It's bullshit.,-1 @united worst service ever 😈,-1 "@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!",-1 @AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!,-1 @united quality work going on here. http://t.co/9xbO5daKaK,-1 @united thanks again for your concern. I will contact customer care upon our return from Australia.,0 "@SouthwestAir My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?",-1 @united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.,-1 @AmericanAir Weather was not involved.,-1 @USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,1 @JetBlue Why are you making it so freaking hard for me to say good things about you?? #jetbluefail http://t.co/v8SB0RBICx,-1 @USAirways doesn't want me to get home,-1 @USAirways lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP,-1 @SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,1 @SouthwestAir aren't you based in Chicago? Why are you doing a hunt in LA and not your home city????!! Please bring one home,0 @united that's a crazy long form! You need something other than a video?,-1 "@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it.",-1 "@USAirways No, this is a systemic problem. Mail comes from 153.69.214.203 but USAirways SPF record disallows it. DM me for more detail",0 "@USAirways your rude staff said"" I don't care that we are out of market place food you're going on vacation and I have to work"" nice huh",-1 @AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain,-1 @AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?,-1 @VirginAmerica I need a receipt for a flight change. Can you send one?,0 "@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!",1 @AmericanAir We've sent you more info via DM. I truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc,0 @united Sure did! Only waited about 15min. Yay!,1 @AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?,-1 @SouthwestAir Awesome staff at the check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays,1 @USAirways thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again,-1 @united cleaning a regional jet takes an hour?,-1 @united next day,0 "@AmericanAir Thank you, you too!",1 @SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺,-1 @AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!,1 "@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed.",-1 @SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?,-1 "@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, ""not yet located""?",-1 "I appreciate the reply. RT @SouthwestAir: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB",1 "@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal",-1 "@USAirways very disappointed I wasn't ""allowed"" to change seats after checking in early online for a flight tomorrow morning.",-1 @AmericanAir so great AA1103 sitting for an hour first technical problems now what?,-1 "@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?",-1 @JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon,1 @SouthwestAir 8FKQW is the conf #. Thanks for the reply,0 @VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.,-1 "@AmericanAir bought a ticket on @SouthwestAir. After two days, your ""team"" couldn't share the data needed to get me to my next meeting.",-1 @JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?,-1 @united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?,0 @SouthwestAir @Imaginedragons please help me and my best friend get tickets to #DestinationDragons we have so much to thank them for....,0 @AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.,-1 @JetBlue did you know that suicide is the second leading cause of death among teens 10-24,0 @united still no response??,-1 @SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???,0 "@united : Unhappy with United's service? Read Ralph Nader's open letter to UAL's CEO. Leave a comment or RT. http://t.co/O0745APIau",-1 "@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to.",-1 "@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.",1 @SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup,-1 @USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.,-1 "@AmericanAir To add, I have to get up to go to work tomorrow am. I don't like having to wait up until 12 or Late Flightr. CS sucks.",-1 @JetBlue unveils new 'Bluemanity' livery - USA TODAY http://t.co/ueGgKN79zA,0 @USAirways what is the damn delay????,-1 @SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color,0 @united thanks,1 @SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days & an uninformed and unapologetic staff. #nolove #cali,-1 "@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in",-1 @AmericanAir will do. I also passed the website around to other passengers.,0 "@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?",-1 @AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service,1 "@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!",-1 @AmericanAir @dfwairport me too!! LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!,1 @SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!,1 @AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...,0 @united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !,-1 @AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!,-1 @united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk,1 @SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(,-1 😩😩😩“@JetBlue: Our fleet's on fleek. http://t.co/BBHTlZgH2C”,0 @united why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.,-1 @USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.,-1 "“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl",0 @JetBlue thanks for the response - when is the next flight after the 9:48 flight?,1 @JetBlue is so sloooooow today,-1 @JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. 😒👺 we have schedules too,-1 "@USAirways @GregWallace66 Yea, they will give you 5 cents on the dollar!",0 @JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?,0 "@AmericanAir bag turned up, no thanks to your useless call-centre and useless website",-1 @SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair,-1 Bruh “@JetBlue: Our fleet's on fleek. http://t.co/W9BQiw0aou”,0 @AmericanAir thanks so much!,1 @VirginAmerica wish you flew out of Atlanta... Soon?,0 @AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help,-1 @JetBlue Ok and in Dominican Republic what numbers?,0 @JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.,-1 @JetBlue hope so! looks nice and warm in San Juan 🌴,0 "@united 6344,6373, Sfo-Dfw also 1576 SFO-ORD",0 "@united unfortunately, that doesn't help. Just an automated computer.",-1 @JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(,-1 @SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭,-1 "@JetBlue thx, social media person!",1 @JetBlue tried again. Lovely customer service. Thank you!,1 @USAirways on flight # 556 delayed#connection help for flight # 561 # help via email,-1 @USAirways thank you finally got our bag. Customer services reps were wonderful.,1 @United @Skywest do it again! I will now miss one or probably both our Aspen events. #Fail,-1 @AmericanAir thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.,-1 @AmericanAir AA45 ... JFK to LAS.,-1 "@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!",-1 @united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.,-1 "@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!",0 @AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather.,1 @USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,0 @SouthwestAir Can someone rebook me? Please direct message me.,0 "@USAirways Yes, it was Sunday.",0 @united strikes again! Why board anyone if there's something wrong with the plane? Common sense.,-1 @JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things.,-1 "@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?",-1 @united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy),1 @united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY,-1 "@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone.",-1 @AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept,-1 talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited,-1 @USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Flight Booking Problems flights today,-1 @AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!,-1 "@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see",-1 @AmericanAir @maxfitgirl29 next time fly Southwest...,-1 @JetBlue I hope so because I fly very often and would hate to change airlines.,0 @USAirways is a bag that is 23”L x 9”W x 12”H allowed as a carry on?,0 "@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)",1 "@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate",-1 @JetBlue thanks for getting me to Orlando early #happiness,1 "@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?",-1 @united Why do I have to pay $ 17 for wifi with an international business ticket? #pennypincher,-1 @SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.,-1 @JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http://t.co/VU7XSWJKiY,0 @SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.,-1 "@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins",-1 "@AmericanAir @Delta Maybe? Long trip, Late Flight night & queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead.",-1 @SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ,0 @JetBlue good to hear. Thx for being responsive.,1 "@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST. I'm having no luck -help!",-1 @united what's the status of flight 1008 Bogotá-Houston?,0 @USAirways 3935. Sitting on a freezing bus because nobody is in the plane. What is up?,-1 "@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law. They spent several hours waiting.",-1 @VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!,1 @USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now.,-1 @AmericanAir why is it from June 1 thru December 31 there are no bus/first milesaaver awards available from cun to nyc? #Explain #whyfly,0 @USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.,-1 @united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!,-1 "@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.",-1 @united i sure will,-1 @SouthwestAir now our pilots timed out...#getmeoutofhere,-1 @usairways I’m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck,-1 @united I'm on standby for my connecting flight. 1st on the list. NudgeNudge I'm told there are four slots open. Save it for me. Please.,0 @united Just got interrogated at the United Club Chicago. #UnitedAirlines #rude #PoorForm,0 @USAirways you reminded me today why I fly @SouthwestAir,-1 Bruh “@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance”,0 @AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir,-1 "@USAirways. wow, awful customer service.",-1 @AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.,-1 @united Can I get a follow? I fly with you for Christmas.,0 @USAirways 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1,-1 “@JetBlue: Our fleet's on fleek. http://t.co/pr3OeBC2N2” lol wut?,0 @SouthwestAir Any plans to make the southwest app for Android not crappy?,-1 @united do you guys have any working planes?,-1 @JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend,1 "@USAirways booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?",-1 @united I see you coming to get me and @AggieMensGolf in Hawaii! #12thMan http://t.co/G8DKa3Edhf,0 "@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!",-1 @united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?,-1 @AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel. So until I get to DC argg,-1 @JetBlue doesn't help if I have to fly on specific days,-1 @AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again.,-1 @JetBlue good luck. Thanks.,1 @AmericanAir ya but u weren't sitting on the plane.,-1 @united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http://t.co/Q9bYn9pCTf,0 @JetBlue trivia contest to win flight. 1 question. RT and Follow & I'll send you answer to enter. http://t.co/AucSYKFUHD via @WSJPlus,0 @united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?,-1 @AmericanAir dmed back,0 @JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http://t.co/p7skxZVe1A,0 @united message sent. Thank you!,1 @USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans.,-1 @JetBlue got it. Thanks,1 @AmericanAir well have all day and all the time in the world,1 @USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola.,-1 @USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.,-1 @united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.,-1 @USAirways surprisingly quick response time by you and them. Thanks!,1 @SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it.,-1 @USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today,-1 "@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. http://t.co/3fq3XElbOn",-1 @united @gg8929 Ladies and gents - United Airlines...,0 @SouthwestAir if only you could control the weather in Las Vegas 😉,0 @united never fails to have delayed flights 😡,-1 @AmericanAir don't they already know ? Isn't everyone sharing how nasty the food is? It's not even close to decent.,-1 @USAirways I've been on hold for 41min. Just trying to change my reservation.,-1 @AmericanAir Great - thank you.,1 @USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable. Fix this or I'll put it on blast on social media and TV,-1 @united thank you,1 @united Life goal: complete ✔️,1 Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!,1 "@USAirways the fact that you are making customers pay $15 to ""choose"" a seat and try to convince them using psychological tricks with colors",-1 @USAirways now my rebooked connection is delayed.,-1 "@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable.",-1 @AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.,1 @AmericanAir I look forward to hearing back and hope that my next trip will not be like this,-1 @JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this,-1 @AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage,-1 @AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me. This is why you lose customers,-1 "@united sweet, follow back and I'll get the dm off",1 @AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.,-1 @AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.,-1 @JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo,-1 @united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?,-1 @SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?,-1 @united I will not be flying you again,-1 @USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up.,-1 @JetBlue would love to go to Hawaii to visit pearl harbor.,0 "@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.",1 @AmericanAir Will 2396 be Cancelled Flightled tonight?,0 @united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline without WiFi...,-1 @AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed,-1 @united of course I need help. I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.,-1 @USAirways That's not the question. Question is: how do I get past the computer fastest if we both know that the computer can't help me?,0 "@united Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage http://t.co/KkwiwI97A4",-1 "Yall tried it. ""@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB”",1 @SouthwestAir that's awesome! Love flying SWA!,1 @United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis,-1 @AmericanAir I've flown you many years without a complaint. You should start listening to your customers. You went from first to worst,-1 @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/IMVMpnQXAI,0 @JetBlue nope. None to be found,-1 @SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member,-1 @SouthwestAir Sent. Thanks VP!,1 @SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.,-1 @USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :( Trying 2 correct online Flight Booking Problems error. #unhappy,-1 @united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior.,-1 @USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy,-1 "@united Thanks Yup I'm all set. It happens. SLC ground staff were prompt, helpful and courteous.",1 @AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left!,-1 @JetBlue my family and I are excited to see you too😊😊,1 "@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT",-1 I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA,-1 "@VirginAmerica it’s just a bug report, guys",0 .@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27…,0 @AmericanAir still no response from AA. great job guys!,-1 @JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!,1 @united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.,-1 @americanair Yes to the iOS. I'm running iOS 8.1.3,0 @USAirways 2 bad planes & 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.,-1 @USAirways can you DM me please?,0 @USAirways is the 7th circle of hell right after the dmv. #noshadetothedmv,-1 @AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help,-1 @JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers,-1 "@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??",-1 @USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.,-1 "@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s",-1 @USAirways this travel day sucks but Malcome K at gate 39 rocks. This guy is the brand you want to be. Replicate his approach and style.,-1 @USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job & family this is crazy,-1 @AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it,-1 Well lets see. You could pay for my Negroni with bitcoin. @JetBlue,-1 "@united ""where we trick you into making us look popular on Twitter by being the worst airline"" #wellplayed #jokesonus",-1 "@JetBlue This is the error message: Paper tickets cannot be serviced on-line. Please see a JetBlue Crewmember for assistance.",-1 @AmericanAir how we looking? We going to be able to get out on time? #flight353,0 @SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!,-1 @united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?,-1 @USAirways I need help about a ticket. DM me,0 @AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We,-1 @VirginAmerica thank you,1 @VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!,1 @JetBlue @drwinston001 I think we'll need a selfie as proof...,0 @SouthwestAir is having a party in the atl terminal. #letitgo http://t.co/qxTeqZm3yz,0 "@JetBlue: Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)",1 @united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!,-1 @USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up,-1 @AmericanAir my understanding is they were able and did for many other flights but chose not to for this one.,-1 @USAirways so you're not honoring miles with @united that were traveled last year?,-1 @usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.,1 "@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself",-1 "@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm. Your employees need an attitude adjustment",-1 @united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0,0 @USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.,-1 "@USAirways flights & ""customer relations"" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE",-1 @AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?,-1 @JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold,-1 @AmericanAir worst experience ever. @VirginAmerica all the way!,-1 @united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!,-1 @SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP,1 @JetBlue what is a personal email that I can contact? I have a complaint that you should know about,-1 @SouthwestAir Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.,-1 "@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?",-1 "@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs! Power of positive thinking, people.",-1 @united screws up again...to be expected! NEVER AGAIN!,-1 @USAirways will I get the full amount credited to my account for US Airways credit?,0 @USAirways Im researching a flight & noticed a small issue w/class of service between your site & other sites. Could Reservations help me?,0 @JetBlue Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?,0 @SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.,-1 "@JetBlue I'd like to spread my grandpa's ashes in Naples, Italy he lived in the 50's while serving his 30+ yrs in the @USNavy #FlyItForward",0 "@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air? Staff accordingly u idiots!",-1 @AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?,-1 @AmericanAir are you guys intentionally trying to lose customers and money?,-1 @JetBlue I'm a trying ! But I'm tired and getting grumpy !,-1 @JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining,-1 @SouthwestAir would you be willing to help me surprise my bestfriend with tickets to go see @Imaginedragons? #DestinationDragons Gracias!,0 @united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade.,0 @JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back,-1 "@united Yeah, bag is on the way. As per usual. I'm actually getting used to getting it delivered to me, its kind of nice in a sense.",-1 @united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.,-1 @USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.,-1 @united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.,0 @AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!,-1 @united for our birthdays my fiancé & I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/,0 @JetBlue its a wonderful thing!,1 "@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper.",-1 @USAirways been sitting at gate for over 25 min on us 728! What gives???,-1 @SouthwestAir RDU flights expected to be ok this afternoon and tonight?,0 @SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.,0 "@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow.",-1 Lol great answer.. “@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.”,0 "@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)",-1 @AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?,0 @AmericanAir Thank you so much.,1 "@United Wonder why people hate dealing with airlines? Ridiculous and inflexible ""policies"". I need a phone number and a resolution. Now.",-1 "@USAirways, can't control weather/flight attendant.Can control this-green ACU bag, 1.5 hrs & counting! Yep that's me! http://t.co/0jUtCDRLjl",0 "@JetBlue I know, but I wanted to pass it along. Not good for the ""T5 experience"" esp for someone who flies 2-3 times a month.",-1 @AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever,-1 "@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop",-1 @SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!,1 They didnt just tweet this... Nah. RT “@JetBlue: Our fleet's on fleek. http://t.co/1yLn1Gx4QX”,0 @united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??,-1 @united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice,-1 @SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?,0 @united finally got through and they were very helpful. Appreciate it!,1 @united UA1731 - Denver to Austin... Still on the ground...,-1 @united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.,0 @SouthwestAir are you hiring for flight attendants right now,0 @united 45+ min at EWR baggage claim #stillnobags #ridiculous,-1 @SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs),-1 @united can you help me add my KTN to this reservation PLZ?,0 @JetBlue which type plane is flt 1065 from bos to rsw?,0 "@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet",-1 @AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend,-1 @united $55 cab ride to dfw from love got me my bag. Reimburse?,-1 @JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue & got same flight but now $250 more👺,-1 @USAirways what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me.,-1 @united that link is not helpful as it does not put me In touch with management,-1 "@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight",0 @united Thanks for taking care of that MR!! Happy customer.,1 "@united ""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay",-1 "@united all goods, I'll call tomorrow, thanks.",1 @SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz,-1 @USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!,-1 @USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService,1 "@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW...",0 @united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?,-1 @AmericanAir Err 2 hour wait time for the Exec. Plat. line?,-1 @SouthwestAir I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez,-1 @united the worst customer service in Denver.,-1 "@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com",-1 @AmericanAir why was my flight from Miami to Dallas Monday rescheduled to Tuesday?,-1 @AmericanAir thanks! Flight 2160 today. Great crew!,1 @USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!,-1 @united thank you! Much appreciation for your help.,1 @SouthwestAir it's ok...I forgive you guys.,-1 @SouthwestAir @JulGood1 she was traveling with me the one that got miscommunicated with,-1 "@SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip?",0 @united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!,1 "@AmericanAir Nope, I have not been rebooked.",-1 "@AmericanAir please rebook me from Seattle to Columbus Tue 2/24, locator: KARAAX, name: Mitchell M Neuer",0 @united have better customer service at John Wayne airport.,-1 @SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour,-1 @USAirways worst experience ever!!!!,-1 @VirginAmerica Can't bring up my reservation online using Flight Booking Problems code,0 "@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away",-1 @AmericanAir is there a probability that flight 1330 from DFW to DTW will be delayed or Cancelled Flighted?,0 "@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!",-1 @USAirways do you know what flight the pilots for 1581 are coming in on? Thanks.,0 "@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?",-1 "@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening",0 "@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't.",-1 @JetBlue no baggage crew update! Your staff is incompetent with no answers after 2 hours....,-1 "@united the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?",-1 @USAirways can you help us figure out our correct six digit confirmation number?,0 @united @luke_mcintosh68 nah you wouldn't,0 @SouthwestAir #Vegas I was there 5 days ago. Miss the Warm Weather,0 @JetBlue needs to get its act together in #PHX,-1 @SouthwestAir when you enter every contest for #DestinationDragons and lose :(,-1 @united Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed!,-1 @USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?,-1 @united Hi. My relative's Flight Booking Problems number is MY8YB4. Her name is Clarita Jaramillo Mejia. Thank you,0 @USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost,-1 @JetBlue thanks! I only loose 'em at airports...1st time we found it. I think @fitbit needs to make flexes that stay on when carrying bags!,0 @SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5,-1 @USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.,-1 "@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise.",-1 @united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!,-1 @united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.,-1 @USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern.,-1 @USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness,-1 @JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.,-1 @SouthwestAir #RedCarpet Southwest Companion Pass would be great!,1 @USAirways flt 5302 CLT to DAY supposed to depart 5:51; the 6:20...still no crew. #schedule/contact the pilot!,-1 @AmericanAir thank you for the robotic and non helpful assistance.,-1 @USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail,-1 "@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?",-1 "@united not the case. Now delayed due to ""mechanical issues with no update on departure time"". Just Cancelled Flight the goddamn flight so I go delta",-1 STOP THIS “@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOn”,-1 "@united yes, a paper voucher that I got on January 26th 2015",0 @JetBlue Marks 15th Year With 'Bluemanity' Plane Design - http://t.co/E5NaxBUe4s http://t.co/KlxivnbCYh,0 "@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle. But for real, you should fire @Kristi_Capel",-1 @JetBlue works with Google #chrome but not Internet Explorer.,0 @USAirways following you now,0 @AmericanAir thank you for responding rather quickly btw,1 @SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?,-1 "@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too",-1 "@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status on an airline that's unsafe? STUNNING",-1 @AmericanAir @kanne822 @SouthwestAir is better than AA.,-1 @AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.,0 @JetBlue is there also a way I can get a printed one for my records? I keep them whenever I fly ;),0 @USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it,0 #nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.,-1 @united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?,-1 @united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.,-1 @SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!,0 "@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?",0 @united it's amazing really.,1 "@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.",1 @united mobile apps need construction from the ground up for each OS category. It's expensive to get right .,-1 @AmericanAir I know you can't control weather but you can control how you treat customers..#shafted,-1 @united No first class passenger should have to pay for inflight wifi.,-1 @united I was able to get a seat on earlier flight sfo to ind. Can you add me to 6pm ord to IND?,0 @JetBlue is the trueblue site broken at the moment?,0 "@JetBlue I'd go back to Haiti to deliver shoes, books&medicine to kids I met in orphanage last year. #flyingitforward http://t.co/pGoeUXnsPI",0 @united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN,-1 @united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to,-1 "@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!",-1 @united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.,-1 @USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(,-1 @united just DM'd,-1 @united So far so good. Just stepped down in Denver. Next Stop Portland!,1 "@united your b737-800w literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k",-1 @USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why,-1 @united Pick,0 @united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!,-1 @SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.,-1 @VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet,-1 @USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???,-1 @USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started,-1 "@USAirways I was... 4 tomorrow. I missed my meeting today, & it was pointless 2 pay hotel today when the purpose of my trip has been screwed",-1 "@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW",-1 @USAirways she also appreciated having her very own hashtag! :) #lucycat,1 @united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on,-1 @VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.,1 @united mechanical issue. Looks like they got it fixed! Thanks for your concern.,1 @USAirways thank you for refunding my bag fee. I look forward to its return today I hope.,1 @JetBlue The Magic eight ball has never steered me wrong :),1 @united your Airbus a320 seats are awful. They don't recline.,-1 @SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :(,-1 @united worked out after all. Thanks for your immediate reply!!,1 @JetBlue OK cool. I need to listen to some Dre and Snoop en route to LA. That would have been a shame.,0 "@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!",-1 @SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!,1 "@USAirways that link leads to a website that won't open on a cell phone. Good job, shocking that your airline is folding.",-1 @usairways Is it possible to Cancelled Flight my reservation online?,0 "@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy...",-1 @SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊,1 "@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.",1 @JetBlue thank you!,1 @SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040,-1 @JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO,-1 "@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules. help!",-1 @USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday,1 @VirginAmerica how come ABC is the only one of the network channels you don't have?,0 @united The third wheelchair is broken! http://t.co/tvk0PyxQv5,-1 @united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ,1 "@USAirways I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?",-1 "@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing.",1 @VirginAmerica please provide status for flight 769. I cant imagine it's on time as the Web indicates dude to weather here and/or Dallas,-1 @AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.,-1 @united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise,1 "@AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow",-1 @JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim,-1 @united I sent a DM re an existing reservation but no one has responded,-1 @USAirways 4473. She just called to say it's a runway clearing problem of all things.,0 "@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...",1 @VirginAmerica please add more frequency to PDX Portland,0 @JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks,-1 @SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?,-1 @united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.,-1 "@united, I don't believe that you do.. http://t.co/7z3GqEBfK2",-1 @JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!,1 @AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives? Very poor.,-1 "@jetblue captain ""takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?"" I mean... Now I am!",0 "@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting",-1 "@USAirways : i have been trying to reach dividend miles to extend my ticket for last 3 days , 20 + calls and i get a message to call back",-1 @USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?,-1 "@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.",-1 @VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE,0 "@USAirways I listed my baggage claim number. Have them call me, my number is on the ticket. I had to use Lady Speed Stick this morning.",-1 @USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls,-1 @JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks,1 @AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?,-1 @AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.,1 "@JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel",-1 "@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still ""on time"" http://t.co/k0MHZrJF6e",-1 @AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.,-1 @SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎,1 @SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.,-1 @AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!,1 @USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs,-1 @United give me a direct number I can call regarding my lost baggage immediately.,-1 @USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.,-1 @USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min,-1 @JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE,-1 @AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.,-1 @AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.,-1 @united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?,-1 @united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.,-1 "@JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?",0 @JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation #,1 "@SouthwestAir not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140, poor service.",-1 "@usairways That is appreciated. However, the system tells you call back Late Flightr then ends the call. No need to reply, thanks.",-1 @AmericanAir you could train your flight attendants to have some manners and decency,-1 "@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?",-1 @SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun,-1 @usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.,-1 @JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U,-1 @USAirways can i please have someone call me 781 879 4505,0 @USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23. Horrible attitudes toward helping customers.,-1 @JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!,-1 @USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me...,-1 @SouthwestAir this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i,-1 @JetBlue great.,1 @SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?,0 @AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?,-1 “@JetBlue: Our fleet's on fleek. http://t.co/4LlWi5oxvO” lmfaooooo hook me up with a flight!,0 "@AmericanAir No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad",-1 @JetBlue he loved the #natural #beefjerky snacks😉,1 @united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.,0 @SouthwestAir why can't i reschedule my flight online?,-1 @AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.,1 @united Yes. To Boston. I was going to Providence.,0 "@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!",0 @united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO,-1 @united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight,-1 "@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!",-1 @SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw,0 "@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?",-1 @JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..,-1 @SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown,-1 "@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!",-1 @AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating,-1 @USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time,-1 @united I just sent a long note with some suggestions. Thanks for getting back to me.,0 "@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv",-1 @united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.,-1 @JetBlue the slowest boarding process I've ever experienced and rude customer service agents.,-1 @SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?,-1 @JetBlue when will you release flights for February 2016?,0 @AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid,-1 "@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us.",-1 @USAirways Mobile boarding pass email.,0 "@united so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?",0 @JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :),1 @JetBlue Using JetBlue miles?,0 @SouthwestAir how do I get a companion pass,0 @AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?,-1 @USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?,-1 "@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange",1 "Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!",-1 RT @JetBlue: Our fleet's on fleek. http://t.co/826Pkiq5HI,0 @JetBlue hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys,0 @AmericanAir That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101.,-1 @united I believe you have to follow me in order for me send you a DM,0 @SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked. That would have been better info than advise 2 call,-1 @USAirways US airways csr at Phoenix airport fixed the problem,0 @JetBlue they miraculously fixed the plane #kudos to shoe ever it was,1 "@united agent, ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited",-1 @SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.,-1 @USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that,-1 @united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons,-1 @SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help,-1 "@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on.",-1 @SouthwestAir I would appreciate that. Thank you.,1 "@JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do.",0 "@USAirways of course! ""Yeah, travel has gotten harder. Ask other passengers if they will switch"" it's not the fact, it's the attitude!",-1 @USAirways I wish we were on our way. Now there's a problem w/de-icing.Three & 1/2 hour delay so far & sill not sure if we'll be taking off.,-1 @USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!!,-1 "@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing.",1 "“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA",-1 @AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs,-1 @SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.,1 @JetBlue Thanks for the complimentary upgrade to first. You are the best!,1 "@united You really know how to piss people off. Your Farelock option is fake!",-1 @JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta,0 "@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail",-1 @USAirways Will you guys be offering no-fee changes for flights out of DCA tomorrow afternoon?,0 @SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.,-1 @united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO,-1 @AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer,-1 @united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.,-1 "@AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?",0 @United can you help me get from IAH to SFO earlier tonight?,0 @SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is 😢,0 @USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay.,-1 "@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got",-1 @USAirways agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed,-1 @united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail,-1 @AmericanAir Please help AA 2258 Monday Cancelled Flightled. Can you advise on reFlight Booking Problems / refund. Have children and need to make plans now,0 @JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay,-1 @United Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney,-1 "@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?",-1 "@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline",-1 @JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours?,-1 @SouthwestAir - just talking to customer service @united makes me appreciate you even more! They could learn so much from you!,1 @AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP,-1 @SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455,-1 @united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.,-1 @USAirways @DRVRugby team is back home but luggage all wet and partly damaged - Not happy! #blizzard,-1 "@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.",-1 @USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online,-1 @SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!,0 "@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India. #Mumbai #Surat #NaviMumbai",1 @united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?,-1 @SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?,-1 @VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4,0 @united how about 3659 YUL-ORD?,0 @AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight,-1 "@SouthwestAir check the head of the plane, there has been dynamite placed onto it",0 @USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies,-1 "@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2",-1 "@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag",-1 @united nawww. United is my fave airline.,1 @SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest,1 "@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service. #socialtantrum",-1 "@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned.",-1 @USAirways Now the next plane had a broken seat! My row! Another hour delay! #mad,-1 @USAirways your flight attendants are all jerks 🐳,-1 @united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.,-1 "@JetBlue planning on it! Btw, excellent service and crew from DCA through SJU into SXM!!!!!",1 @united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.,0 @united we've been here since 3am and you've Cancelled Flightled our flight twice,-1 @AmericanAir no response to DM or email yet. customer service?,-1 @SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help,-1 @JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?,-1 "@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.",-1 @united Hi! what is the phone number for reservations in Venezuela? Thanks,0 "@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though.",-1 "@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, ""Unable to price"". Please help!",-1 @USAirways I don't need to rebook I need to know the policy,-1 @AmericanAir flight from DFW to LIT tomorrow has been Cancelled Flightled. What do I do next? Pls advise. #HELP,-1 "@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?",-1 "Lol, k. “@JetBlue: Our fleet's on fleek. http://t.co/IUX94Rgc83”",0 @united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR,-1 @AmericanAir why wont you find my luggage without blaming everyone else?,-1 "@AmericanAir yes, and rebooked incorrectly.",-1 "@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround",-1 "@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.",1 @USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.,-1 @SouthwestAir yeehaw. You found us another plane. Thx for listening to me vent.,1 @VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?,0 @united Sure. Follow for a sec and I will.,0 "@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice",-1 @AmericanAir help http://t.co/hYrAo7A4Uu,0 @USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!,-1 @SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S,1 "@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..",1 @united was never given one,0 "@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)",1 @USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever,-1 @united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.,-1 "@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice",-1 @USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing,1 @SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.,-1 @USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again,-1 @SouthwestAir I would but you need to follow me first ;-),0 @united you suck. 9 hour delay?!,-1 "@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest",-1 @AmericanAir I've never witnessed such covert tactics from an airline.,-1 @AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia,1 @AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:),1 @united thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN,1 @VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?,0 @AmericanAir awesome. Thanks!,1 @united yes when I landed.,0 @united why do I have to request refund? Why charge twice in first place?,-1 @USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys,-1 @USAirways like they will call me? I'v been trying since yesterday and no one is answering...,-1 @united I see several economy plus can you put us in those. We don't have to be seated together,0 @AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour,-1 @JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable,-1 @JetBlue dropped 3x in past hour,-1 @SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.,1 @united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH,-1 "@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!",-1 Thank U 😘 “@JetBlue: @ItsLaLoca But of course! Safety is always 1st! We'll make sure to handle her with CARE and LOVE! :)”,1 @JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv,1 @united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.,1 @united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight,-1 @AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!,-1 @AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..,-1 @JetBlue I have more flights that I'd love to redeem for some points but they're a little over a year old. Is there a historical limit?,0 @USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.,-1 @united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!,-1 @SouthwestAir Thanks so much!,1 @united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?,-1 @AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait,-1 @AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems!,-1 @VirginAmerica Thank you!!,1 @SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons,0 "@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?",-1 @VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;),1 @SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!,1 @JetBlue I have a disabled seat in row 6 do I get to board earlier?,0 "@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away.",-1 "@united flight delayed...again...every time. ""Maintenance issues""",-1 @SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...,-1 @JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air,1 "@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child",-1 @AmericanAir keep up the good work. Got me to my destination safe and on time today,1 @United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj,1 "@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes...",-1 @SouthwestAir No I have not.,-1 @USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.,-1 @USAirways I will. Thank you for at least tweeting me back:) better than most. 👌,1 @SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process. Very misleading.,-1 "@JetBlue yes, please get me the seats we paid for.",-1 @AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged?,-1 @USAirways Good grief! Flight Cancelled Flightled. Been on hold since 0400.,-1 @USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!,-1 @united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:,-1 "@AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours.",-1 @united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.,1 @United can you let us out of the gate now. UA1157,-1 @AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?,0 @united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN,-1 @AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr,-1 @united we are sitting on the runway for 2 hours! It is ridiculous!!,-1 @AmericanAir - don't be jealous. I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket.,0 @VirginAmerica Thank you for the follow,1 @AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days,-1 @united Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?,0 "@JetBlue marks 15th year with new ""Bluemanity"" plane design - Sun Sentinel http://t.co/SjVEelween",1 @SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH,1 @SouthwestAir so the fares I see for flights in fall are the ABSOULUTELY LOWEST they will be?,0 @AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change,-1 @SouthwestAir when will you have flights for October 2015 available?,0 @USAirways How long does it take to receive ticket # from @AmericanAir for itin booked via http://t.co/79waJk7EyT on US flights?,0 "@JetBlue #flyingitforward Pereira, Colombia to help the kids from Cartago streets and deliver a lot of clothes that I have picked to donate.",0 @VirginAmerica Just DM'd. Same issue persisting.,-1 @united @MrAndyEp like 2 weeks after my flight!?!? Creative!,0 @USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online,-1 "@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)",1 @United lounge @ #Heathrow Used by @AirNZUSA http://t.co/6hJucP694l,0 @SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh,-1 @JetBlue I have the emails that they are on their way,0 "Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent",0 @USAirways so apparently all of your computers crashed at BWI? Any update on when flights will be moving?,-1 @AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system. #AmericanAirlines,-1 @USAirways FA attendant on 4553 PHL to PWM tonight was fab! An asset to your team. From 1F. Have a great night team!,1 @USAirways big thanks to Yvonne Anthony from the Chairman's desk. Top tier customer service today. #outstanding #service & #support.,1 @SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!,0 "@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes",-1 @AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back,-1 @united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?,-1 @JetBlue awesome,1 @SouthwestAir hello #SouthwestAir I'm happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight,1 @SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http://t.co/2xJvUn66ZZ,0 "@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story",-1 "@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing..",-1 "@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages.""",-1 @AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now.,-1 "@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?",-1 @USAirways you are the actual worst. You have zero respect for your passengers. I'm officially done flying with you.,-1 @USAirways hell is terrible gate agents. And a three hour wait at the gate.,-1 @AmericanAir thanks hoping that by wed I can get back to DFW,1 @JetBlue whose performing at T5,-1 @USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday,-1 “@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic,-1 @AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.,-1 @united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?,-1 @JetBlue minutes to spare.,0 "@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way.",-1 "@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.",-1 "@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!",1 @AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options?,-1 @AmericanAir how can you not be taking calls? I need to change my flight!,-1 @united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues,-1 @united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.,-1 "“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt",-1 @united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable,-1 @united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on,-1 @USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight,1 @SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi,-1 @USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers.,-1 "@jetblue We'd love to help Shanese Bryant-Melton, a hard-working grandmother from DC, go to Miami. It's on her bucket list. #flyitforward",0 @AmericanAir everything's good now brothaaaaaa,1 "@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! #thanksamericanairlines",1 @SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight,0 @united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse,-1 "@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto",1 "@united we finally just arrive to Bogota, good but long flight!!",0 @SouthwestAir Black History Commercial is really sweet. Well done.,1 @AmericanAir Now your site is not working! WTF,-1 @SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up,-1 @USAirways you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain,-1 @USAirways just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. #help #resend?,0 @JetBlue When will you release November flights for Flight Booking Problems?,0 @VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH,0 @southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!,1 "@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485",-1 @JetBlue you got yourselves hot ladies flying the air for life #loyal,1 "@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for",-1 @united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest,-1 @JetBlue right now completely pissed off,-1 Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR,1 @VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks,0 "@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent.",-1 @USAirways can you help me reroute my trip?,0 @united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...,-1 "@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back. UA3466",-1 @JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying… http://t.co/R9ZsVzuRLw,-1 @SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?,-1 @JetBlue follow for DM please,0 @USAirways 25+ min. Hung up. Always awful having to call Reservations there.,-1 @USAirways I did they are busy,-1 @SouthwestAir good to know. Perhaps it was execution then.,0 @AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?,-1 @united How can you not know where my bags are? You knew where they were 6 hours ago. You are killing me! Worst service. Ever.,-1 ".@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded...",-1 @united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5,-1 @SouthwestAir myself and 2 others,0 @AmericanAir is AA951 to São Paulo taking off today? Your colleagues won't tell us any thing,-1 @SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek,0 @SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?!,0 "@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http://t.co/214i0RTIH4",-1 "@SouthwestAir snapchat, iMessage, instagram......",0 @JetBlue Thanks! I just sent a few DMs.,0 @AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http://t.co/j0mhMkDiVl,0 @united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru,-1 @SouthwestAir I am going to stop flying with you. Delays everytime. This time due to paperwork?,-1 @united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1,-1 "@united since I have an international connection at 9am, I'm hoping for the same thing!",-1 "@USAirways Already planning my local boycott for Washington, D.C. Area.",-1 @united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...,-1 @VirginAmerica I'd love to know what your policy is for damaged luggage.,0 @USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?,-1 @USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent. 130am,-1 @united @parryaftab done thnx,1 @SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.,-1 @AmericanAir Can't help now as all seats have been taken. There has to be a way to handle high volume of call days.,-1 @AmericanAir thanks,1 @united always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever,-1 @SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!,1 @AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac. Some water would be nice. Where's your manners?,-1 "@USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?",-1 @VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4,0 @united UA1469. Just landed.,0 @AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:(,-1 @united what a joke. Hang up on customers!!,-1 @USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am,-1 "@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!",1 "@united Flew ORD to Miami and back and had great crew, service on both legs. THANKS",1 @JetBlue just sat on a plane for 3 hours in Dulles #insane #ijustwanttobeinBoston #thanksDC,-1 “@JetBlue: Our fleet's on fleek. http://t.co/H11jglw74L”ayyy 😎,0 @united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight,-1 "@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL",-1 "@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!",-1 "@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues.",-1 "@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625",-1 "@united define ""appreciate"". I doubt the worst major airline in the USA acts on much feedback.",-1 @united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!,1 @AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr..,-1 @SouthwestAir Show Jacksonville some 💝too! We want #3ticketsforJax!,0 @AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW. Hope you go bankrupt!,-1 "@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed",-1 @AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful?,-1 @united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.,0 @AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?,-1 "@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks",-1 "@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?",-1 "@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL ""No hanger open"" & ""a pile of snow""? #terriblecommunication",-1 "@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.",-1 @united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?,0 "@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.",0 @SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday,-1 Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4”,-1 @SouthwestAir is having a sale! I'm delighted!,1 @USAirways delayed I'm charlotte big surprise,-1 @united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money,-1 @united Home is Calgary can you get us there without the added expense of accommodations and meals.,0 "@SouthwestAir your social media team just said ""sorry"". Thankfully submitting a complaint got resolution from an amazing rep who called.",1 @united Yes there were PLENTY of seats available. So why did Vicky Thomas refuse to give one to a million mile flyer?,-1 @united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed,-1 @SouthwestAir please refund my ticket. What a terrible experience. #southwestfail,-1 @VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.,-1 "“@AmericanAir: ""Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!",-1 @JetBlue thanks!,1 @SouthwestAir Thank you for the prompt response. I will email Late Flightr today.,1 @USAirways now on hold for 90 minutes,-1 @united I'll be impressed if I actually get a response! 😜,0 "@united oh united, how much I despise thee!",-1 @JetBlue Is that a guarantee? We'll see about that tomorrow morning when I have to fight for a seat.,0 "@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback",-1 @SouthwestAir FINALLY! A Passbook option for the SWA App. Thank you!!!!!,1 @JetBlue Tried...considerable confusion...no announcement...no sign updates,-1 @SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service,1 @united I have submitted my complaint. I need to be compensated. How long will this take?,-1 @USAirways you should get better employees✌️,-1 "@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs",-1 @USAirways still just sitting here. nobody has said anything. What's up?,0 @united it's disgusting and unconscionable the treatment I've received tonight.,-1 @USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?,-1 "@USAirways yes, it's a domestic flight. Thank you!",1 @AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized breeze! http://t.co/uOARyQ98PU,-1 "@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?",-1 @united On flight 1220 right now...,0 @AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.,-1 @united the supervisor on situation- Stacey took all our details-no claim number given to us,-1 "@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times",-1 @SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !,0 "@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.",-1 @AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful,-1 @AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines,-1 @united I left my comment with customer care. Thanks for contacting me.,1 @SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?,-1 @VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY,1 @AmericanAir got another flight. Thanks you,1 @SouthwestAir go @franks105 go!,0 @USAirways hello??? Anyone there?,-1 @SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.,-1 @united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines,1 @united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail,-1 @JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury,-1 @JetBlue Thanks!,1 @SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent,-1 @united I appreciate the follow up.,1 @VirginAmerica @SSal thanks!,1 @USAirways last name Pordes,0 @JetBlue But not reddit? I work for the site and this is ridiculous.,-1 @USAirways I've been on hold for 30 minutes and counting. #unacceptable,-1 @united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation,-1 @united i need help but in spanish,-1 @SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️,1 @AmericanAir this is awful customer service.,-1 @AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL,-1 @USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family,-1 @AmericanAir thanks for keeping us safe,1 First base already? I like your style @JetBlue,1 @SouthwestAir what number can we use to all from outside the US? Thx,0 @united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.,0 @united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!,-1 . @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful,-1 @AmericanAir I'm trying to make a reservation with a < 2 year old lap child. Don't see any option online. How do I proceed with reservation?,-1 @SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?,0 @SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!,1 "@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?",-1 @JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech issues.,-1 @USAirways seems to be the only airline without a dedicated line for status members,-1 @SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.,1 @united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!,-1 "@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd",1 @AmericanAir is 2513 and 1555 on time or Cancelled Flightled?,0 @AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated.,-1 @JetBlue Just got the time to reply and share my thoughts in greater detail via web form.,0 @USAirways nope not yet...,-1 @SouthwestAir please please please choose me to go see @Imaginedragons #DestinationDragons,0 "@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD",-1 @southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH,1 @USAirways big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked,1 "@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail",-1 @AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?,-1 @SouthwestAir could u put one here in Baltimore? http://t.co/vLCI2KV1IP,0 @united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0,1 "@SouthwestAir your ""complimentary"" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!",-1 @JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.,1 @USAirways I have two tight connections in #Charlotte and #Frankfurt,-1 @united 50 minute wait...still at the gate with a broken jetway. Might miss connection,-1 👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”,0 "@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited",-1 "@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled.",-1 "@AmericanAir i was also told by agents my issues ""aren't their prob"" K fine. I get it. But have some compassion 4 others dealing w/this!!!",-1 @USAirways is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach?,0 "@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.",-1 @USAirways oh they saw it and said nothing.,0 @AmericanAir thanks,1 @AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have,-1 @united that's right- with an overnight Miami.,0 @united DUH and done. bag whereabouts unknown. Greeeaat,-1 @united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag,-1 @SouthwestAir Roger wilco.,-1 "@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail",-1 "@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ",-1 @JetBlue Thanks!,1 @SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF,1 @AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke,-1 @AmericanAir change fee = same price of new ticket... Not logical,-1 @united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly,-1 “@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.” Will do!,0 "@JetBlue just a heads up, this page no longer exists http://t.co/NsJWVTTjGo",-1 @AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven,-1 @USAirways Is $99 companion ticket benefit of Premier World MasterCard still limited to USAirways flights or do AA now qualify as well?,0 @AmericanAir the folks at the Executive Platinum desk are great pros. They understand my displeasure with change fees and switch to SW.,1 @USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights,-1 "@USAirways I already HAVE, four times",-1 @AmericanAir. You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops.,-1 "@VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf",0 @USAirways @shivadelrahim what about upgrades?,0 @AmericanAir BRING MY FIANCÉ @meerikangas BACK TO ME!,-1 @SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.,-1 @SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit,-1 @SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?,-1 @united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage,-1 @USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...,-1 @SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.,1 @united yes refund my ticket and give me email address to let u know what happened,-1 "@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment.",-1 “@JetBlue: Our fleet's on fleek. http://t.co/M2wSg2olgo” -_-,0 @AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish,-1 "@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!",-1 @AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.,1 "@united surprise me. Otherwise, the flight is over and I don't have a good feeling about your airline.",-1 @united how can you never got a flight from austin to Houston in time for a connection ever? Ever!,-1 @USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else,-1 @SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much,-1 @united you are terrible.,-1 "@AmericanAir @manuel_c ""here for you"" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or....",-1 @JetBlue Connecticut❄️,0 @united Thank You,1 @united hoping there is a spare a/c for 1171 tomorrow! Have a ship to board! The sched aircraft is delayed from previous flts.,-1 "@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?",-1 @SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩,-1 "Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue",-1 @JetBlue I love your flights! But theres always some delay unfortunately,-1 "@JetBlue Hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon",-1 @SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;),1 @united we've been waiting 45 min for a gate at SFO... Yet so many of them are free. Your excellence in operational efficiency is showing,-1 @SouthwestAir Why do you have to be 18 😭,0 @VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?,0 "@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!",1 @USAirways we will...sunday! Just a few days away,1 @USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???,-1 @AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.,-1 @united Donna and Juan still the best in the United Club_ too bad UAL does not get it,-1 @USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more. @delta is better,-1 @united how else would I know it was denied?,-1 @AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.,-1 "@united Very good flight, thank you!",1 "@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi one night . we need to use our abilities to make magic .",-1 @united Will do! Thanks!,0 Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!,1 "@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http://t.co/FRd0cAy6DA",0 @USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797,-1 @USAirways made it!!! Send Bloody Mary's to row 27!!!,1 @USAirways I miss you too. Work has taken me out of Philly. I’ve been on flight 1776 from BOS —> PHL so many times I should have a res. seat,1 @USAirways you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU,-1 @AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.,-1 "@united no I don't, but I'm sure United have my info on its system.",0 @united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?,-1 "@united on final. Pls don't let my connection leave!!! Conf# NPBHD0 http://t.co/eWXwXiDTfX",0 @JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..,-1 @AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.,-1 @AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues,-1 "@SouthwestAir where are our bags? We have a tv show to film!!",-1 "@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year.",1 "@USAirways Can you follow, so I can DM you?",0 @united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival,1 @JetBlue won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue???,-1 @JetBlue Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. 👎,-1 @united good try but @SouthwestAir got her here safer and sooner,-1 @united just sent - thank you!,1 @united thank you!,1 @USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service,-1 @USAirways & @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks,0 @JetBlue lots of people scratching heads and looking at screens ignoring passengers,-1 @united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice,1 @SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200 for business class? Stay classy,-1 @AmericanAir why a different airport! I have no way of getting to a different airport.,-1 @SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?,0 "@USAirways @AmericanAir at 9:05am after the plane left: ""why were there no agents and why were the doors closed so early?""",-1 @SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......,-1 @JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice,1 @AmericanAir 2days 2plains 2fails,-1 @JetBlue tell the truth - this is a pic of your social media community managers isn't it? http://t.co/e2AXlqzWvh,0 @AmericanAir Flight Get Me Out Of Chicago.,0 😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt,1 @united at this point I made it home on my own.,-1 @AmericanAir thanks,1 @united Pay for my hotel.... I'm a broke student #help,-1 "@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous.",-1 @united you hung up on me again.,-1 @USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents.,-1 @JetBlue u cool,1 @VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn,0 @united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now.,-1 "@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO.",-1 @united would be hard to be worse than last time but I'm sure you'll give it a shot,-1 @JetBlue @NinaDavuluri 😃cool,1 “@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help.,-1 "@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat",-1 @united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.,-1 @united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.,-1 @AmericanAir aa223 being ignored,-1 @USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund,-1 @united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉,1 @united what would it cost,0 "@SouthwestAir could care more about their customer, if there is a reasonable request :(",-1 @VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?,-1 "@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable.",-1 @USAirways where are my bags?,-1 @united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines,-1 @JetBlue my email is my twitter handle followed by gmail ☺👍👍,1 @USAirways can't get back lost time,-1 @united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!,-1 "@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597",1 @JetBlue What a great idea! #cometoAustin,1 @AmericanAir Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working,-1 "@JetBlue ""Goodwill"" now at $125.00. $27,000 x ? = Fine Still want your new CEO to make a public apology to all passengers of flight 136",-1 "@VirginAmerica ""You down with RNP?"" ""Yeah you know me!""",0 @SouthwestAir and now no wifi??? Come on.,-1 Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG,1 @SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now,-1 @AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice,-1 @AmericanAir No apology necessary. It was wind and I was on Delta. XOXO,1 @united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight,0 @united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.,-1 @united ooh thanks!,1 @AmericanAir hi when will your next set of flights be out for next year from Dublin???,0 "@AmericanAir Orbitz has only shown ""priority"" seats since we booked & paid 3 weeks ago.",-1 @JetBlue *fights air*,-1 @SouthwestAir fortunately didn't have to. The flight took off on time.,0 @united This link in your tweet goes to someone's internal email -> http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts,0 @SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse,-1 @USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!,1 @united you suck. @SouthwestAir you're the best.,1 @USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?,-1 @united my baggage is in shannon now so never mind u can work on giving me some $$$ back now,-1 "@united @laurasbrown5 What does ""dealing via email"" have anything to do with a crappy web form that is not made for mobile devices",-1 @USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways,-1 "@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time.",-1 @JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!,-1 "Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks",-1 @AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone.,-1 "@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem",-1 "@USAirways Your customer service is non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain",-1 "@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB",1 @united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag,-1 @united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.,1 "@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty. #epicfail #poorplanning",-1 @USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.,-1 @SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs,-1 @united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..,-1 "@united well played, ^LO.",1 "@AmericanAir Fantastic support by the Twitter team. I appreciate it. Thanks again.",1 Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP”,0 "@SouthwestAir ok, gotcha! ✈️😃👍",1 "@united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS",1 @JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine,-1 "@USAirways was on hd for 1hr and 3min at 3:00am since my flgt from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss",-1 @united I want a hotel room and a whiskey.,0 @SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ,1 @AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...,-1 @united I'm on UA1118 and my direct tv isn't working. How do I avoid this in future?,-1 @AmericanAir don't worry you won't steal my money again,-1 @AmericanAir No worries. Don't blame you for weather.,0 @united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!,-1 @AmericanAir you've got to be kidding. Look at the pictures. I'm hoping it's on the flight that just came in. The whole story is 2 much,-1 "@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall",0 @USAirways I have received two reservation check-ins for two different flights for my one flight tomorrow morning. Need assistance ASAP,0 "@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH",-1 @USAirways You landed me at #BWI instead of @Reagan_Airport and have no plans for me to make it home to DC. How do you suggest I get home?,-1 "@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under ""Flight Status"":? Thx!",0 @USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?,-1 "@JetBlue we are delayed, until he arrives",-1 @SouthwestAir landing early morning @BWI_Airport after snowfall. http://t.co/apRZsPxigE,0 @AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog. http://t.co/7t1rDRCRe6,0 "@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags",-1 @united thnx,1 @USAirways thank you for refunding me on my baggage ! really appreciate it,1 @united ORD Gate C25 and Flt 619- remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?,-1 @JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0,-1 @JetBlue Oh no! I thought it did. :(,-1 @JetBlue #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky,-1 @SouthwestAir has the best customer service!,1 "@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks",1 "@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to ""ice in Indy"". Sitting here in Indy, it is bone dry. Tomorrow 4-6"" of snow.",-1 "@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest.",-1 @USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????,-1 "@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf",0 @SouthwestAir thank you kindly.,1 @USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!,-1 @JetBlue can't seem to DM you guys.. JDHADP,-1 @JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job,1 @VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.,1 "@united yes, computer would allow me to get to San Diego quick but customer service will not help. Says can't rebook http://t.co/KcVUbUYExc",-1 "@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?",-1 @AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.,-1 @SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.,-1 @united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin,0 @USAirways that wasn’t my Q but thanks. Wondering why you’re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0,-1 @AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!,-1 "@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.",-1 "@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever.",-1 "@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours",-1 "@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue",1 @united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed. #showsomerespect,-1 "@USAirways @AmericanAir 90 min delay thanks to ""maintenance issues"". Thanks for wasting a day.",-1 @SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.,-1 @SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs,-1 @USAirways can I get an update on flight 680 to DCA?,0 "@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable",-1 "@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!",-1 @southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C,0 "@USAirways but it's not their fault, because their policy says they at least got us to our destination. Really?",0 @AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.,-1 "@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer.",-1 @united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5,-1 "@JetBlue before departure, while people who are delayed get up to $200 to compensate their time..",-1 @USAirways it was supposed to be a carry on and in Pittsburgh coming to Boston it was a carry on,-1 @USAirways glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.,1 "@AmericanAir already did- reply was ""sorry. we believe this to be fair."" as a journalist writing an article on my trip i will include this",0 @AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands.,-1 @AmericanAir she should not only get a refund but also an apology for the deplorable service.,-1 "@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies.",-1 @AmericanAir @USAirways She's on Manch to Charlotte Fl 4628 Told her she could get on a 4pm flight to West Palm Beach. Nothing earlier?,0 "@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.",-1 @United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother,-1 @united thanks for reminding me how much easier it is to fly Southwest! Get more agents at sfo 25!,-1 @USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me.,-1 @united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.,-1 @AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!,1 @AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.,1 @JetBlue what's the easiest way to get a ticket receipt? Can I get one at check in or can I get one online? Thanks!,0 @United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.,-1 "@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.",-1 @AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.,1 @USAirways And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l,-1 @AmericanAir @usairways who is the next stop after customer service.,-1 @AmericanAir it's not about the delay. It's about the communication.,-1 @AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.,-1 @USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice,1 "@united United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?",-1 "@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed.",-1 "@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?",-1 @united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals,-1 @VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥,-1 "@AmericanAir depends on the terminal, what' the best option? Arrive C, depart A. Breakfast burrito is what I'm craving.. Any update on 1119?",0 @AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.,1 @JetBlue I can't find a good photo of it... You got one? #goodnight,0 @AmericanAir I want the flight I have on hold. I don't want a new flight.,-1 "@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers",-1 "@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless. Need better communication!",-1 @JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO,-1 @united How about free wifi when your flights delayed? Only 20 mins allowed!,-1 @united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting for over 1 hr,-1 @united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.,-1 "Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united",-1 @JetBlue When I checked yesterday it looked like it did. Did something change?,0 @united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911,1 @AmericanAir pathetic service,-1 @JetBlue Get me out of this 7 degree weather...here we go! #westpalmbeachbound 🌞✈️👸,0 @AmericanAir can someone actually either call back or help me figure out how I'm getting home??!,-1 @JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424,-1 @USAirways Thank you,1 @USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?,0 @USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice,1 @united @annricord Great! Appreciate it😊,1 "@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.",1 "That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http://t.co/hb799CCo0t",0 @SouthwestAir do you have all winners for @Imaginedragons #DestinationDragons,0 "@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights. @AerocivilCol",-1 @united of course not. The inflight crew was great!,1 "@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever",-1 @SouthwestAir just sent you a DM w/ additonal info,0 @united I was not looking for the fare to be returned on the companion flight. don't understand why an additional $200 fee was necessary.,-1 @USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj,-1 "@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA✈️BOS",-1 @AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT,0 @USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.,-1 @JetBlue I have been hanging here for almost an hour,-1 @JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.,-1 @SouthwestAir opened online applications for Fall 2015 intern positions throughout the company. Apply via https://t.co/GmL7ot3IMH,0 "@JetBlue I would fly to Washington DC to see the actual Constitution and the Declaration of Independence, in honor of a US Navy friend.",0 @AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄,0 @USAirways That link doesn't work on mobile.,-1 @VirginAmerica I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed,-1 @SouthwestAir Yay! And are dependents with ID (wife children) eligible to use this discount too? How do you use it over the phone/inperson?,0 @USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!,-1 @USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?,0 @united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage,-1 "@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers",1 "@united, if you mean beyond opaque ""maintenance issues"", yes, that would be basic in customer service which your EWR staff can't manage.",-1 @AmericanAir Are you expecting any delays out of #DFW tomorrow morning?,0 @United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy,-1 @USAirways #tbt every day.,1 @united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade,0 @AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help,-1 @SouthwestAir if you are giving tix to #DestinationDragons show would appreciate one or two for LA😄Flying from PHL to LAX on Friday,0 "@AmericanAir You didn't call, did you. Try it, and then you'll understand. It's not possible to reach an agent,I don't know what else to do",-1 @AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?,0 @AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled,-1 @VirginAmerica Why is the site down? When will it be back up?,-1 @united @annricord both!,0 @JetBlue @BucketObolts Same,0 @united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good,-1 @JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on?,-1 "All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways",-1 @JetBlue 1951 BOS to ORD,0 @SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?,-1 @AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.,1 "@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest",-1 @united your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest,-1 "@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp",0 @united just added one. Ty,0 @jetblue any idea what caused the delay on flight 1316 FLL > Jax ?,-1 @United Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http://t.co/mWSoGUC33p,0 @JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. 😒,-1 "@SouthwestAir If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh",0 "@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!",-1 "@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!",1 @USAirways not even on your dime and free tickets. #worsttraveldayever,-1 @AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?,-1 "@SouthwestAir ""Will my luggage be on that flight?"" ""No"" ""Y not"" ""bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua",-1 @JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http://t.co/5PvG2hJXKp,0 @United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost! You NEVER get it right.,-1 @united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!,-1 @AmericanAir What are Preferred Seats?,0 "@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns.",-1 @JetBlue if only the show was on the flight. No ABC. Oh well. I'll live. #nexttime #andthewinneris...,-1 @united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??,0 @SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights,1 @SouthwestAir Just left there Friday!,0 @united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx,1 @united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...,-1 @united can you not see the thread?,-1 @SouthwestAir how oh how do we get tickets! ?!,0 @JetBlue the you above all commercials? Like the legroom one,0 @united waiting 12 mins and counting to get through to Global Services....something going on?,-1 @AmericanAir @Eleonora7 good luck I've been waiting a week,-1 @AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire,-1 @united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab,-1 @united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.,-1 "@JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them",0 @united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. Long lines!! #ua1523,-1 @JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no,-1 "@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.",-1 "@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting",-1 "@SouthwestAir it'd be nice if I could get an answer, even a simple ""no"" would do; I just want to know. :)",-1 @united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!,1 @SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes??,0 @SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!,-1 @united system failure again = bad trend. Software projects are like flying an airplane; there's no such thing as an emergency takeoff.,-1 @AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you.,-1 "@JetBlue has screwed me over for the last time. @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService",-1 @AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK,-1 @AmericanAir made it! Thanks AA!,1 "@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again.",-1 "@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm....",-1 @united hahahahaha ya tried that already,-1 "@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines",1 @SouthwestAir Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled.,0 "@JetBlue For one way, not letting me select TO city....strange...and now some fairs look ""normal"" ????",-1 @united Got it. I am following the United page.,0 @JetBlue my butt hurts.,-1 @SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ,-1 "@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help.",-1 @united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.,-1 @AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?,-1 @USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.,-1 @SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good,1 "@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC",-1 @USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!,-1 "@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.",1 @united tell me something I don't know...not #keepingit100 #weaktea,-1 @SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh?,-1 @SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop. Glad to be home! Thanks to the professionals both up front and in the cabin!!!,1 @united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!,-1 "@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are ""dead air"".",-1 @SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :(,0 @united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me,-1 @AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!,-1 "@JetBlue CEO battles to appease passengers, investors - Toledo Blade http://t.co/R4xJXQRX1z",0 @JetBlue I will when I land.,0 "@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)",-1 @USAirways Any update on the computer outtage affecting flights? Is this national or just Northeast? ETA on resolution?,0 "@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW",-1 @USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways,-1 @VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM,0 @USAirways right on. Up. Up & away ✈️🌞,1 @JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again.,-1 @united thanks for prompt response. Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.,1 HA! “@JetBlue: Our fleet's on fleek. http://t.co/zQuTUS7epW”,0 @SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.,-1 @AmericanAir so whats the hold up on flight 4302?,0 @VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.,-1 @AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly,-1 @SouthwestAir when will sw return to customer service? Business travelers made sw now sw ignores us.,-1 “@AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/tY9C0Gae2o” Lol,0 @united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!,1 @SouthwestAir why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???,0 @SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?,0 .@JetBlue this is enough for me to stop flying JetBlue.,-1 @USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx.,-1 @united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited,-1 @USAirways want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke,-1 @AmericanAir your call system is a fucking joke,-1 @united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.,-1 @usairways Thx for responding :) When bags came there was mad rush towards end of jetway—why not just put thru baggage claim?,-1 @SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it,-1 @united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement,-1 @united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!,0 @USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25,-1 @USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!,-1 @united I sent a PM over two weeks ago and have heard nothing! #horribleservice #unitedsucks,-1 "@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor.""",-1 @AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work,-1 @USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...,-1 @USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today.,-1 @JetBlue got it wish they would communicate more w us,-1 @united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight board http://t.co/HfoF33iyhi,-1 @SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.,-1 @SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home? 1708 PHX->DAL,-1 @united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.,-1 @Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.,0 @USAirways of course weather was a joke 43 beats 5 degrees in PHL! ⛄️☀️,0 @AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?,0 @VirginAmerica Grand Budapest Hotel #OscarsCountdown,0 @JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat,0 @jetblue had me on hold foreverrrrrr,-1 "@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114",0 @united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon,1 "“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp",1 @united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!,-1 @AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250,-1 "@united hi guys, do you have a general enquires email address please? Thanks David.",0 @AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican,-1 @AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.,1 @united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight. Missing a black box? http://t.co/SJQEmDtQmA,-1 X__x RT @JetBlue: Our fleet's on fleek. http://t.co/xxppZo88j1,0 @united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.,1 "@usairways If I could/wanted to call I wouldn't use the internet to make a reservation. Site won't work on Chrome, on several computers.",-1 "@USAirways Would love to combine AA and USAir accts. Unfortunately, one has my middle name & one has middle initial. Won't allow change",0 "@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb",-1 @united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more,-1 @SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!,1 @JetBlue who is he I must send a note!!! Too good for words!,1 @SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove,1 @USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.,-1 @USAirways 657. My daughter Candice and I are together with her baby.,0 @USAirways thank u i wiil write after call travel agency,0 "@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!",0 "@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email. Thank you",-1 @AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait,-1 @JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http://t.co/dORuxBqla1,0 "@USAirways I checked in ""Standby for 1st Class"" only to find I am ""not on the list"". This merger is a pain.",-1 @JetBlue thank you,1 "@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail",-1 @USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?,-1 @united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41,1 @AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.,-1 "Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue",1 "@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?",1 @JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?,-1 @united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews,-1 @SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches! #custexp,1 @AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care.,-1 @SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around,-1 "@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space.",-1 @AmericanAir right on cue with the delays👌,-1 @AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand,-1 @JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?,-1 @SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa,1 "@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading.",-1 @USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?,-1 @united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.,1 "@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!",-1 "@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2",-1 "@SouthwestAir Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2/2",0 @united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac,-1 @USAirways Three months and my miles haven't been credited. No one is going to read the email I sent.,-1 @united already missed connection ugh,-1 @JetBlue someone is here but has no info smh one bag came off and then nothing,-1 "@USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?",0 @USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there,-1 @JetBlue sounds good!!!💙💙💙💙,1 @americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay,-1 @united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?,-1 @united I did. they told us the wrong carousel number.,0 @USAirways printer problems causing us to sit on the runway for 45 mins. Get it together.,-1 @AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass,-1 "@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help.",-1 @united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?,-1 @united What does DM the confirmation @ mean???,0 @SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!,1 @USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier,0 @USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH,-1 @SouthwestAir MAC computer left on BWI to LA flight on 14th. Reward for recovery; info important to owner.#HELP #passengers #honesty,0 "@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ",0 @JetBlue not an issue but I think training & information would help. Great ppl but service needs to switch from individual to group better,-1 @united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail,-1 @SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋,1 "@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed",-1 "@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans",-1 @SouthwestAir good to be back. See you all again in several weeks.,1 .@JetBlue i'm sorry. Boarding chaos is underway. Please query again post scrum.,-1 "@AmericanAir @USAirways ""but I take meds that make me severely dehydrated"" {sigh}",-1 @united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon,1 "@AmericanAir jet slides off icy taxiway at @dfwairport STORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr",0 @JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky,-1 @SouthwestAir: why no charging station in SAN?,-1 "@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?",0 @united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!,1 @SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;),1 @JetBlue Awesome! Thank you! ;),1 @JetBlue all day,-1 @JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight.,-1 @AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control,-1 @united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me,0 @SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!,-1 @USAirways US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances.,-1 "@USAirways is it policy to tell customers ""We can't help you?"" I'm sorry but this is unacceptable",-1 "@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????",-1 @united this is for a check-in luggage. Employee told me not to include wheels in the dimensions.,0 @united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?,-1 "@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost!",-1 @AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned,-1 "@SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?",0 "@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land.",-1 @JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed,1 @AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will,-1 "@USAirways 4 segments, 4/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go.",-1 "@USAirways ""Owen F"" at DCA Gate 42: #rude.",-1 @AmericanAir having trouble getting rebooked,-1 "@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!",1 @SouthwestAir follow for a DM please. Need to confirm a Cancelled Flighted reservation,0 @AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU,0 @VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo,1 @AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed,-1 @USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl,-1 @JetBlue any idea when November-December 2015 travel opens up?,0 @AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank,-1 @SouthwestAir do you do auto callbacks so I don't have to wait on hold?,-1 @USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July,-1 "@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC.",-1 "@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 😞 please we need That baggage",-1 @USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account,0 @JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf,1 @AmericanAir ticks me off.,-1 @united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J,1 @SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons,1 "@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!",1 "@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage.",-1 @united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK,-1 @AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams,-1 @AmericanAir 3611 was supposed to depart at 5:10pm central. About ready to close the door at 7:34pm central.,-1 @USAirways what about AA miles for USAir flights booked through American?,0 "@united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?",0 @AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?,-1 @JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.,-1 @JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.,1 @VirginAmerica you should have 39 dollar LAX-Las fares!!!,0 @AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.,-1 "@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window.",-1 "@JetBlue Annnndddd, I just booked my flight. That was easy.",1 "@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?",-1 @AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...,-1 @USAirways flight 850. RUDE RUDE RUDE service! Awful.,-1 "@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear",-1 @AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out,1 @united thanks I'll fill out the form that no one reads or responds to.,-1 @USAirways 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills.,-1 "@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way",-1 "@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?",0 @JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.,-1 "@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help.",-1 @VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?,1 @USAirways thanks.,1 "@usairways US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? What’s up?",-1 @JetBlue Thanks for the FB. message telling me I will have to wait between 1-3 days. I'm waiting.,0 @SouthwestAir @dultch97 that's horse radish 😤🐴,-1 "@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar.",-1 "@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me",-1 @VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.,-1 Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!,-1 @USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.,-1 "@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46. I said to lady, ""well, that system is about dead."" She didn't understand",-1 "@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board.",-1 @JetBlue Just a thought!,0 @AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that.,-1 @united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why,-1 "@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it...",-1 "@USAirways Is there a phone line to call into that isn't being affected by ""bad weather""? Trying to book a vacation, here... 👀",0 @united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today,0 @united thanks! We would like an apology and a full refund. Please confirm when we will receive.,-1 @united But I got a bad exchange rate so want my money back. Please can you refund without penalty.,-1 @JetBlue now when I call it's still at the warehouse and might be going out tonight,-1 “@JetBlue: Our fleet's on fleek. http://t.co/aJM3BhJVaa” #foh,0 @JetBlue Thank you guys! Brilliant customer service,1 @SouthwestAir is service to Aruba being permanently discontinued in August?,0 @JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat,1 @united this is the second time my flights been Cancelled Flightled... Like really?,-1 "@united why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? #fuckinlame @naia_miaa",-1 "As soon as I can, sending my son home with you Saturday. @JetBlue",0 "@AmericanAir upgraded to 1st class. Inquired about red wine. ""Sauvignon blanc & I can't pronounce the other one."" Couldn't describe...",0 @JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !,1 @SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!,1 @SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease,0 .@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home.,-1 @USAirways Can you help me with a refund. the phone guy couldn't help. The website won't let me submit a reply.,-1 "@USAirways usually ""sorry"" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk.",-1 @USAirways thanks :),1 @JetBlue's flight Flight Booking Problems experience is pretty great!,1 "@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt",0 @USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.,-1 @usairways - It's all automated and no one cares to understand the problem I'm having,-1 @AmericanAir Can you provide guidance on how I should work with them to resolve the issue,0 @united yes please. Going to drive the 6 hours.,0 @AmericanAir if this is how you guys work then i will never fly with you guys again.,-1 @united not completely. Our flight was changed in July but we never received notification.,-1 @AmericanAir yes....twice...for two different flights and occasions,0 @AmericanAir DMing you now! Big thanks.,1 @united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.,-1 "@USAirways what does ""your reservation is 'out of sync.'"" mean? On hold w customer service 12 min and want an idea what is up",-1 @USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!,-1 @AmericanAir work would be much better with my lesson plans and music for my classes today.,-1 @USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!,-1 @SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded,-1 @AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru.,0 @AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.,-1 @AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay,-1 "@usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough!",-1 @SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r,-1 "@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off.",-1 @united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved,-1 "@JetBlue traveling w/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions",0 @SouthwestAir well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed,-1 "@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer ""service"". Ever. #customerservice #fail",-1 @AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?,-1 @JetBlue we don't need anybody else!,1 @USAirways now in a black hole of your phone system,-1 @VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh,-1 @united costumer service sucks! Waiting for a week for a response,-1 "@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way",-1 @united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying,-1 @SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam,-1 @united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam,-1 @AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario,-1 @united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.,-1 @USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided,1 @AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks,-1 "@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold.",-1 @AmericanAir on hold again....estimated 2 hr hold,-1 @USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?,-1 @JetBlue u the real MVP http://t.co/jWL26G6lRw,1 @SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/,-1 @AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours,-1 @united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.,-1 @united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!,-1 @united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.,-1 "@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing",-1 @united I'll be calling tomorrow,0 @USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues,-1 @SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?,-1 @AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8,-1 "@united Either is fine. However, plundering my hard-earned dollars is not fine.",-1 @united 1k member broken seat back broken tv broken light lost bag gee thnx. UA922 awesome job,-1 @united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW,1 @AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain,-1 @SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE,-1 @AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK,-1 "@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home.",-1 @united Please stall flight 1535 out of ORD. I have to get to SNA tonight.,-1 @JetBlue do you have direct flights to and from Bos to St Lucia or Antigua?,0 "@USAirways Are you an incompetent airline every day, or just days that end in 'y'?",-1 "@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.",-1 @USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.,-1 @USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight. Bunch of idiots work for this airline.,-1 "@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there.",-1 @united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited,-1 @SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??,-1 @JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy,-1 @USAirways But nope! Apparently this is the way you guys do business! I guess I'm flying southwest and her blue from now on.,-1 @united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-),1 @JetBlue Flight is 100% full.,-1 "@USAirways okay, great. Thank you!",1 "I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways",-1 @JetBlue only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason.,-1 @AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.,0 @SouthwestAir I've DM'd you. Thanks!,1 "@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!!",-1 ".@united I think not. I'm not flying you again, if I can help it.",-1 @JetBlue Fliers to Gain Access to WSJ Content - @zacks_com http://t.co/GouzrdT7ZF,0 @united leisure. Military personnel for safety reason R highly recommended to not travel in uniform,0 @united which is why my next flights to Miami will be on another airline.,-1 "@AmericanAir I paid using Paypal online and after I was charged there was a ""System Error"" which is what I ended up calling about.",-1 "@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!",-1 @AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP,0 "@SouthwestAir -U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets",0 @JetBlue hello! my husband bought us a trip last night & just noticed my last name is misspelled! What can I do? Thanks!,0 @USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities,-1 "@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.",-1 @USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking,-1 "@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness",-1 @AmericanAir Yes I do bit you don't follow me so I can't DM you,0 "@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless",-1 "@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks.",-1 "@united 8602947, jon at http://t.co/58tuTgli0D, thanks.",0 @united stay more than 24h traveling ans sleeping on the airports floor,-1 "@AmericanAir no repair made to the water line. No potable water on board this flight. ""We will take off soon."" Time for new planes MCI>DFW.",-1 @united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum. Blegh,-1 "@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou",-1 "@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ",-1 @united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.,-1 @JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue,-1 @AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back,-1 @AmericanAir @Cowboycerrone ratchet airway!. ......,-1 @united thanks,1 "@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund",-1 @united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?,0 @SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated!,-1 "@USAirways Literally all that says is ""Case open"" What good is that to me?",-1 .@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.,-1 "@JetBlue @courteroy LOLZ. ""On Fleek""",0 @USAirways your airway is a joke. I have never dealt with worse service,-1 @JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd,-1 "@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!",-1 Why doesn't @AmericanAir allow for conversations between upset customers and their customer service? #worstcustomerserviceever,-1 @JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold,0 RT “@JetBlue: Our fleet's on fleek. http://t.co/FRAqDPKyga” @hellobrittNEY_,0 @AmericanAir there is two hour wait,-1 @JetBlue ETA for flight 802 into Orlando this morning,0 @VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2,-1 "@SouthwestAir I'm really craving your pretzels, please send me some.",1 @AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items,-1 @united allowing passengers on my flight to block exit of plane,-1 "@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!",1 @AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd,-1 "@JetBlue backlog is an hour at most, this is over two! Unacceptable!!",-1 "@united ... I want my bag off flight 1142, what do I do now?",-1 @USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?,-1 "@united I got an email saying ""changes to my MileagePlus account are confirmed"" but I didn't make any changes. Help?",-1 @AmericanAir is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!,-1 @USAirways got through on the phone. usair Cancelled Flightled her return flights because she missed a flight on her way out. they took care of it,0 "@JetBlue She claimed that she did, but I was not happy with the way I was treated.",-1 @SouthwestAir All Flights lead to VEGAS BABY!,0 @united I'm not booked on a 1:30 return flight..,-1 "@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?",-1 I ❤️ flying @VirginAmerica. ☺️👍,1 "@USAirways you guys are the worst airline I've ever dealt with. No notifications, no keeping customers updated. Terrible service",-1 @AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?,-1 @united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN,1 @SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?,-1 @USAirways can I get a beer please. Flight #1715,0 "@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy",-1 "@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat? Please.",-1 @united thank you !,0 @USAirways We take Late Flight to a whole new level!,-1 @AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though,-1 "@united Thanks, I will!",1 "@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice",-1 @AmericanAir I lost my (basket) ballbag on your plane,-1 @JetBlue customer service says since my wife setup a family account that she now can't join mine for a year??? Help me fix please.,-1 @united I did they did not. I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it,-1 @SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.,-1 @USAirways Thanks for getting back to me. I called that number earlier but no option to leave vm and just rings with busy tone,0 “@JetBlue: Our fleet's on fleek. http://t.co/yZH4ZRQM0i” really JetBlue? #fleek?!!! 😂😂😂 hell no... Yall petty,-1 @united will lose my bag but won't give me free pretzels #frauds,-1 @united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.,-1 "@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming",-1 @SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.,-1 @USAirways No I missed the funeral so I had to take a train back to Newark,-1 @USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!,-1 "@united No, I do not. I was only given a Flight Booking Problems reference number.",0 @united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united,-1 @united any plans of restating nonstop service between IAD and South Florida? We miss our flights to FLL.,0 @united I didn't get a message from you. I'll resend numbers.,-1 "@USAirways lack of communication with other offices, the customer, & yall never update ur systems. U guys are 2 established 4 this mess",-1 @AmericanAir @dfwairport got rebooked through the AA online app.,0 @JetBlue can you share where it is coming from?,0 @AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?,0 "@united you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't",-1 @JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http://t.co/dWEse7Xidr,0 @united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous,-1 "@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase",-1 @united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU,0 @JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus,1 @united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.,-1 @USAirways I have been calling for 3 days!,-1 @AmericanAir awesome. Thanks!,1 @JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee,-1 @united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS,-1 @AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!,-1 @united looks like I'm settled in to where I'm going. Thx.,1 @JetBlue April 6th. Anything specific I should know for my first flight?,0 "@USAirways new slogan should be ""if you don't want to arrive on time, pick us""",-1 @SouthwestAir Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.,-1 @united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.,-1 STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http://t.co/VHFJGneOZO,0 @USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer,-1 @USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.,-1 @USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it..,-1 "@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic",-1 @united DM sent,0 @AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair,0 @AmericanAir Close down,-1 @JetBlue okay awesome! Thank you!,1 @USAirways citizen. I fly your airline constantly and am so offended. Derrick Bussey. Now Im crying on this airplane because I'm so upset,-1 @united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home,-1 @SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.,-1 @VirginAmerica your inflight team makes the experience #amazing!,1 @SouthwestAir please reply to my DM ♥️,0 @JetBlue I would go anywhere JetBlue goes.,1 @united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.,-1 @SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!,1 @USAirways give us no information and an attitude.,-1 @united Can I add miles from my January Air China flight to my MileagePlus account?,0 @united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?,-1 @SouthwestAir @TheAcademy party in #hotlanta http://t.co/x5ZQssJtRB,0 @USAirways you see now that is a lie. They auto respond with insulting email. #sucks,-1 Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.,1 "@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening.",-1 "@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando. 👍👍",1 @USAirways 1899. Thanks,1 @USAirways is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then.,-1 @united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing,-1 @united worst airline ever after 70+ legs of travel I am officially done. On time is not in their vocab. I'm taking my premier status to A,-1 @SouthwestAir yep after two hours and thirty minutes,-1 @VirginAmerica is that #thestarter??😁,0 "@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets",1 @AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!,1 @USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.,1 @USAirways thanks!,1 @AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!,-1 @JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!,1 @SouthwestAir sent,0 @USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help,-1 "@AmericanAir first the pilot, then the catering...",-1 @VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️,1 @AmericanAir thanks for getting back to me. But I will find other airlines in the future.,-1 @JetBlue would you say a delay is more likely? Thanks so much.,1 @VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-),1 @USAirways #SOS WHERE IS MY BAG ?,-1 @united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.,1 "@JetBlue Domestic. To be clear -- I do not have to sit in (your lovely) terminal, just need to be there 1 hour prior to boarding? Thanks!",0 @united any info on delays at SFO tomorrow due to low clouds?,0 @AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message.,-1 @united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.,-1 @SouthwestAir thanks for the great customer service today! 👍👌,1 @AmericanAir we're still here guys - you are the worst,-1 @AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.,-1 @JetBlue 108 to Portland Maine,0 @USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem,-1 @AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!,1 "@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?",-1 @united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy,0 @united thank you!,1 @virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf,1 @AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.,-1 @AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!,-1 @JetBlue SHUT THE DOOR ON YOUR WAY OUT. 🙅,0 @USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4,-1 @SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.,-1 @USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.,-1 @SouthwestAir got it taken care of! thank you <3,1 @SouthwestAir you need this song for your next commercial! https://t.co/jU9rHZ4RQc. #SWA #love,0 @JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood,-1 @JetBlue I will! Thank you!,1 @JetBlue I did...#FlyFi worked well and was free aboard this flight,1 @USAirways what do I push to rebook with that 800 number,-1 @AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful!,-1 @AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.,0 @AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset,-1 @USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊,1 @united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?,0 @AmericanAir I wait 2+ hrs for CS to call me back re why flt is cxld/protection & they hang up the minute I answer on 1st ring?,-1 "@USAirways I appreciate the hard work. Still, I gave up after >hour. @dsearls",-1 "@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.",1 @AmericanAir I've never had anything bad to say until now. No love for faithful customers.,-1 @SouthwestAir Can I book a flight on my own and get reimbursed by you?,0 @JetBlue thank you for the information.,1 @SouthwestAir well I'm not sure what there is you can do. The bad experience had already been had,-1 @USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail,-1 @united Thank you! Have a nice evening.,1 @AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help?,-1 @AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?,0 @USAirways The captain turned off the seat belt sign so people can get up and walk around. That's not good.,-1 @USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road,-1 @SouthwestAir App Updated With #Passbook Support http://t.co/WrWqrUblPs via @ubergizmo,0 @USAirways that's it?!?!?,-1 "Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http://t.co/eNXV64RkbU",0 ".@JetBlue Navigating through 2 rebooks due to flu & ice to visit my Mother. Your CS reps have been so very helpful, patient and friendly.",-1 @VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers,-1 @AmericanAir what's the status of flights for Tuesday out of Dallas??,0 @AmericanAir “Inconvenient” is such a convenient word.,-1 @JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather.,-1 @SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.,-1 @AmericanAir Thanks so much!,0 @USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows,-1 "@USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice",-1 @united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks,-1 "@USAirways this has been my WORST flying experience with you guys, you need to do better",-1 @USAirways what is the holdup? Should I be looking for another flight?,-1 @united now you've lost my bags too. At least nobody has done anything to help out. This is absurd.,-1 @USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor,-1 @JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter,-1 @united JP - DM message who? Can't get a DM through to @united,-1 @USAirways that's why u guys are my #1 choice.,1 @USAirways u guys get too much $$$ and too many customers to be fucking up as badly as u do,-1 @AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight.,-1 "@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience",1 "@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood",-1 @JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?,0 @united Thank you!,1 @SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable,-1 "@AmericanAir would like to talk to someone, please follow.",0 @AmericanAir are you kidding me? No one answering calls on reserv line due to high call volume and not even an option to wait. Brutal,-1 @USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.,-1 @united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿,-1 @SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated,-1 "@AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30. We have fuel but now waiting for ""rampers"" #AA4285",-1 @USAirways REALLY? Tried that already-got message not available to do. Next idea?,-1 @JetBlue no excuse though for 3 gate changes though.,-1 "@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?",-1 @USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!,-1 "@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome.",1 @JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?,-1 @USAirways and when will one of these agents be available to speak?,-1 "@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!",-1 @AmericanAir Nice to read it! Thank you very much!,1 "@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?",0 @AmericanAir delayed.....wow,-1 "@united take a lesson from @VirginAmerica , they know how to treat customers!",0 @united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?,0 @AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems,-1 @JetBlue does not fit in 140,-1 "@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS",-1 @AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?,-1 @JetBlue if i ask ask the pilot will he tell me the name of our aiecraft,0 @united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!,-1 @JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!?,-1 @USAirways problem with flight in Gainesville US Airways 5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight,-1 @SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10,1 @USAirways waiting for you to figure it out. This is unacceptable.,-1 @united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.,-1 @SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.,-1 "@JetBlue I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx & got in 2 hrs Late Flight. What will be done?",-1 "@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!",-1 @usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm,-1 @united please be good to me this weekend!,0 @JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!,1 @USAirways @AmericanAir hey since you f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare},-1 @SouthwestAir I am following you now. I don't think I can DM until you follow me.,0 "@united yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request”",-1 "@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should",-1 "@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat? Why is it announced to leave it for rollers? Thx",-1 @USAirways #FAILINGYOURCUSTOMER ONE BY ONE,-1 @JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/frrfxCCw7Z http://t.co/nKlW9SsVRQ,0 @SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am,0 "@JetBlue, why must you always delay my Late Flight night Orlando flights? 💔",-1 "@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible",-1 @SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?,-1 @united @annricord January 15th.,0 @SouthwestAir okay just signed up!,0 "@USAirways Do your flight schedules to - from Quintana Roo, Mexico reflect their newly adopted time zone change to EST?",0 @united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,0 @AmericanAir A true #AmericanView ...The National Mall http://t.co/N7ExdbcRHg,0 @united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely,1 @AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad,-1 @JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.,-1 @USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.,-1 @united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?,0 @JetBlue thanks for answering my questions!,1 @SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv,-1 "@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!",1 "@united Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days.""",-1 @USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route.,-1 @JetBlue Need your help. I'm moving to DC & I want to book a one way fare on your website. It won't seem to let me. Am I missing something?,-1 "@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w",0 "@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion.",1 @SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity? i'm hoping for a little bit of extra room! 😊,0 @americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX,-1 @USAirways And you took away my 1st class seat. Love being a Chairman Preferred and assigned row 24 seat B middle seat,-1 @SouthwestAir Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!,0 @USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.,0 @united I am furious. You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United,-1 "@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM",-1 "@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because ""no weather advisory.""Really!",-1 @SouthwestAir you're going to compensate us for the two plane changes in Atlanta right?,0 "@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care.",-1 @VirginAmerica fav airline,1 "@united bet you wont honour them, like mine ey",0 @SouthwestAir I need some help with a reservation,0 "@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago.",1 @united not once did #US3645 leave #ORD on time this week #shameful,-1 @USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable.,-1 @SouthwestAir adds new direct flights from #Columbus to Oakland & Boston starting August 2015 #cmh #oak #bos,0 "@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf ""Breaking Barriers To a Clean Energy Future""",1 @united Case ID 8544484,-1 @united Bag was finally delivered and intact. Thanks for your assistance.,1 @JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight.,-1 @united since when did you get so good again! 4 transcontinental flights in 72h. What a pleasure/relief you were.,1 @AmericanAir I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,0 @AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.,-1 "@JetBlue If there's a schedule change on my tix, can you change the the destination airport to a sister airport (like EWR and JFK)?",0 "@JetBlue why yes, yes it does!!!! Great trip down!! Thanks for the lift!!!!",1 @JetBlue are there any food places open at the JFK T5 24//?,0 @USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.,-1 @JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha,0 @USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible.,-1 @united I sent my details to the customer care link you sent me almost a month ago and no response.,-1 @SouthwestAir sent,0 "“@JetBlue: Our fleet's on fleek. http://t.co/pa7dCjXlzL” C'mon fam😭😭 just. No. Ok?",0 @united involuntarily bumped your passenger and can't guarantee them another flight for three days!,-1 @united customer service sucks! They hang up after waiting an hour and talking for 5 minutes.,-1 "@USAirways A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period. I submitted a doctor's note.",-1 @SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.,-1 @USAirways the link doesn't work..,-1 @USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help!,-1 @SouthwestAir thanks I think we've got it figured out,1 @SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?,-1 @USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh,-1 @SouthwestAir I dunno my travel information.. like what?,0 "@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?",-1 @SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.,-1 @SouthwestAir Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6,-1 "@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)",-1 @SouthwestAir do you have special fares for students to visit prospective schools? It's expensive to visit graduate programs.,0 @AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??,-1 "@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta",-1 @united by the time I finally get to Dallas I could have driven with less frustration and cheaper.,-1 @southwestair How can I refer a friend for the Southwest Credit card for points?,0 @united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!,-1 "@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!",-1 "@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available.",-1 "@USAirways you got to be ""F""ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH",-1 @united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.,-1 "@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?",-1 @SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying,-1 @SouthwestAir thanks for your excellent response time and assistance! All set :),1 "@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them.",-1 @JetBlue Pittsburgh,0 @USAirways not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy...,-1 @united hi -- @united was. Thank you!,0 @united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.,-1 "@USAirways #Overbooked SXM-CLT delayed deplaning extra passengers. #missedconnection #forcedovernight #CLT, no lodging/food. Disappointed.",-1 @JetBlue Anywhere warm cause its freezing in NYC,0 "@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt",-1 "@AmericanAir I fail to see how telling a caller that a bag may take ""18 hours"" to get from JFK to Brooklyn is ""the best we can""",-1 @JetBlue any good deals for March?! Looking to fly to Orlando!,0 "@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL",-1 "@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??",-1 @southwestair Great job celebrating #MardiGras2015 . You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C,1 @USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo,-1 @AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is,-1 Please explain …….. “@JetBlue: Our fleet's on fleek. http://t.co/vOsIzh17sl”,0 "@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?",-1 @AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?,0 "@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours. Frustrating!",-1 "@united is pri boarding for ""Active Military"" or only ""In Uniform?"" 90% can't travel in uniform for OPSEC reason, even on official travel",0 "@united flight Cancelled Flightled, and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD, just arriving earlier! Help!",-1 @AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.,-1 @united any chance flight 3745 is being delayed?? nervous about driving to DFW in this weather to drop off my brother,0 @united I don't know what DM the confirmation number means.,0 @VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE,0 "@united ha, this happened 10 years ago. i haven't flown with you since.",0 @SouthwestAir @Imaginedragons when are we gonna know I have a math test tomoro and I can't concentrate😭😭 #DestinationDragons,0 @SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL,-1 @united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.,0 @united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow,0 "@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures",-1 "@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation.",-1 @united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.,-1 @SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.,-1 "@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting.",-1 "@united THIS IS THE YEAR FOR VAN GOGH FANS TO VISIT EUROPE http://t.co/e1EOfthgAJ",0 @united thanks for the info I already knew...,0 @USAirways Why can't I check in online for a flight tomorrow am?,-1 @AmericanAir when is next lax JFK flight today,0 @united Pleased to be a Premier Platinum,1 @USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better,1 @AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?,-1 @JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues,-1 "@JetBlue you service agents at MCO are great, but their are not enough of them working right now!",-1 @JetBlue id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?,0 @united Your boarding process sucks. You should learn from @SouthwestAir,-1 @AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying,-1 @AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent. Plane full of people missing connections.,-1 @SouthwestAir It was the usually excellent SWA flight!,1 @SouthwestAir trying to get through to cust relations. Is there another # to use?,0 "@JetBlue I tried! Had me running from curb-side to self-check & wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset",-1 @SouthwestAir may I have my Companion pass please.,0 @USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?,-1 "@Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours!",-1 @AmericanAir I have been on hold 3 hours. 2 seconds of it with a rude agent.,-1 "@AmericanAir If it's in my backpack, why do I need to see agent?",-1 @JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.,1 @JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired,1 "@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers.",-1 @usairways Does anyone know the hold times for USAirways reservations?,0 @AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances.,-1 @USAirways so I can make a reservation,0 @AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS,-1 @JetBlue Sure! Email screenshot below. Link: https://t.co/soiQrN19aj http://t.co/IbVvTzLS4E,0 @USAirways there's over 50 people in line and only one agent!,-1 @united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in,0 "@JetBlue It drops 75 when i take off the other two people, and vice versa. back and forth.",0 @SouthwestAir flt 3867 crew #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv,1 @USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going,-1 @united private jet would have been cool! Do does not work. I'll try again,1 @United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!,-1 @JetBlue @L_Burley11 -- the best!!!,1 @USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline.,-1 @JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this,-1 "@united that would help! or how about integrate it into the App so I can just ""activate"" it and surf...",1 @SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?,-1 @AmericanAir - answer the phones. Trying to change a reservation and haven't been able to get a human to pick up in two days.,-1 @AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?,-1 @united is probably the least satisfactory airline I've ever been on. Never fails to disappoint.,-1 @JetBlue #611 from JFK to LAS still delayed?,-1 "@USAirways I’ve been on hold for 36 minutes now, any time you want to answer the phone that would be great.",-1 @united accordingly? U dont respond at all,-1 @AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare. I was hung up on once. Can you help me rebook?,-1 @USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really? A global company? Help!,-1 @USAirways what's up with flight 5545 no gate agent or plane at PHX B18? Nice customer service.,-1 @JetBlue Lekvhg want to see what the cost would be to change to the 430 flight,0 "@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to",-1 @VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21,0 "@USAirways charged my card 11 times for one airline ticket, now card is on security hold",-1 @SouthwestAir we're here at MCO. Thanks.,1 @united Worst customer non-service for sure!,-1 @united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app,-1 @united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity,-1 @united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?,-1 @JetBlue I don't believe so. That's not what the team has told us.,-1 "@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday.",-1 @JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward,1 can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl,-1 @AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220,-1 "@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?",-1 @SouthwestAir An Oscar-worthy entrance into LA. http://t.co/10tmtHVFDC,0 @AmericanAir where do I look for cabin crew vacancies?,0 @AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!,-1 @AmericanAir weather is unavoidable. Understaffing is controllable,-1 @SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A,-1 "@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious. Thank you. #onechildfourbags",1 "@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx",-1 @SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife,-1 @JetBlue Awesome! #bestairlineever,1 @AmericanAir btr trained gate agts. Im a frequent flyer & have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding,-1 @VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap,0 @AmericanAir working over time tonight? Got delayed 2 days .. In SJU .. Could be worse :),-1 @AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink,-1 "@AmericanAir it's more than technical problems. #frustrated #answerthephone Res. on hold and can't get thru to use a credit to pay for it",-1 @AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated,-1 "@JetBlue if someone had bothered to inform us that the airport closed, that would have helped.",-1 @USAirways customer service at its finest,1 @USAirways you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w,-1 @virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?,0 @united I already did.,0 @jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.,0 @united ok thx!,1 "@united bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info.",-1 @united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.,-1 @AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!,-1 "@USAirways yes, i am as well. **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here.",-1 @united OMG THANK U😻😻😻,1 "@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule",-1 "@united gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol",-1 "@SouthwestAir briughy me to @ComClassic, #AIF2015 & so much more with the #agcommunity",0 "@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up.",-1 @SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL,1 @AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight,0 "“@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.” #false",-1 @AmericanAir ...have you seen Blue? Go look it up :),1 @united Your MileagePlus signup page is broken.,-1 i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff,-1 @SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8,1 "@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed.",-1 @SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?,-1 delete your account @JetBlue,-1 @united no thanks,0 @AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice,-1 @SouthwestAir @jparkermastin customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking,-1 @united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting. Now day Late Flight. No apology or upgrade offer to LHR from ORD???,-1 @SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well,-1 @united 40 minutes on tarmac now. That's after 9 hour delay.,-1 "@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund",-1