text,label
@SouthwestAir you're my early frontrunner for best airline! #oscars2016,1
@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?,-1
@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?,-1
"@JetBlue do they have to depart from Washington, D.C.??",0
@JetBlue I can probably find some of them. Are the ticket #s on there?,-1
@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here,-1
@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.,-1
@JetBlue Thank you ! What about Paris ? Could we arrange something from there ?,0
"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated.",-1
"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job.",1
@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.,-1
@SouthwestAir I DM'd you,0
@SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.,1
@SouthwestAir it was 3472,0
@USAirways Oh well. I'll get to Cancun eventually.,1
@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway?  We can't hear the pilot,-1
"@AmericanAir No, had already waited an hour for it and wanted to get home.",-1
@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.,1
@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs,-1
@JetBlue 266 at LGB in Sunny So Cal http://t.co/V015PK7DSi,0
@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?,-1
"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?",-1
@united is a money sucking airline with terrible terrible customer service,-1
@AmericanAir and btwn gate a8 & a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http://t.co/UieSR3GHHO,0
"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl",1
"@USAirways My family, friends and colleagues will NEVER  fly USAir again. Bad weather happens. The good airlines seem to communicate better.",-1
"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.",1
@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https://t.co/Kaej9G0CHd,0
"@SouthwestAir Ahhhh! Sorry, just followed.",0
@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16),-1
"@USAirways : When You've Got to Get There, We've Got Excuses! #usairwaysfail",-1
@JetBlue I'll pass along the advice. You guys rock!!,1
@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER,1
@JetBlue haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue,1
@SouthwestAir been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA,-1
"@SouthwestAir 14 hours????  Sorry don't get it. Oh well. Screw the weekend in Az right?  Eat the hotel, no problem.",-1
@united No wonder the cabin is filthy. #badservice,-1
"@USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!",-1
@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo,-1
"@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience.",-1
@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?,-1
@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.,-1
@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.,1
@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?,-1
@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers,0
@SouthwestAir thanks for the info and the quick response!,1
"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again",1
@united So you are inadequate by accident?,-1
@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3),-1
@AmericanAir Can't unload flight #3322 because jetway is broken.  #steps #planB? #waiting nearly an hour,-1
@united did not get names...Dallas flight and Chicago,0
@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children,-1
"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff",-1
@AmericanAir ahhhh your silence is golden now.  This tops it all.  Anyone get fired?,-1
@united landed in Boston at 9 last night.  The 15 hours of traveling was rough tho.,-1
@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!,1
"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example.",-1
@JetBlue I will. Thank you!,1
@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!,-1
@JetBlue flight 705. EWR to FLL,0
@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!,-1
"@united hey, I missed my outbound flight - can I still use my return ticket?",0
@JetBlue  Alright I hope. My JetBlue app is showing a change in my seats and online shows an a320.  Don't want any surprises,0
@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.,-1
@united thanks! Makes sense. Just annoying that it can't be determined better.,-1
@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date,-1
@AmericanAir 3127. Just landed in LIT.,0
@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this,-1
@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.,-1
@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6,0
@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs,-1
"@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?",-1
"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville.",-1
@JetBlue bag is supposedly here in Boston,-1
@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?,-1
@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies,-1
@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse,-1
@VirginAmerica what is your policy on flying after surgery?,0
@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate,-1
@AmericanAir that luggage you forgot...#mia.....he just won an oscar😄💝💝💝,-1
@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW,1
"@SouthwestAir you should have assigned seating, because now my cousin & I probably can't sit together on our flight tomorrow.. Thanks.",0
@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...,-1
@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic,-1
@united I was. But I have given up.,-1
"@AmericanAir FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called, I picked up, then it hung up.",-1
"@AmericanAir - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?",-1
"@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel",-1
@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.,-1
"@AmericanAir ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN",1
@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!,1
@USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.,-1
@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy,-1
"@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise",-1
@USAirways Will do :),1
@AmericanAir And gold status too.,0
"@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!",-1
@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it,-1
@SouthwestAir 4467 and 152 on 2/25 and 503 and 25 on 2/26th.,0
@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather,-1
@SouthwestAir I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney,-1
@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the,0
"@JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed.",0
"@united what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback""",-1
@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags,-1
"@USAirways @msscottwg  ""That's unusual"" means we screwed up but will never admit to it!  #GoingForGreatnessFAIL",-1
@SouthwestAir Why won't you let me leave Newark!?,-1
"@AmericanAir Yes, but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥.",-1
@united sat at airport for 5 hrs still sitting at gate..  Sigh,-1
@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!,1
.@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories 😡😤😖😲😩,-1
@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx,0
"@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made",-1
@AmericanAir your message was delayed I just responded,0
"@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?",-1
@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse,-1
"@JetBlue 162, SMF to JFK!",1
@JetBlue word thanks,1
"“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince .",0
@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate,-1
"@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless",-1
@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler,-1
@JetBlue u suck Big Donkey Balls!,-1
"@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !",1
@united please don't take my membership away :(,-1
@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...,-1
@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.,0
@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.,0
@united trying to check in for tomorrow's flight. website keeps timing out. what's up?,-1
@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu,-1
@JetBlue try harder. Take a winners attitude to your work.,0
@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime,-1
Includes @KCIAirport “@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil”,-1
@AmericanAir thanks,1
"@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk.",-1
@USAirways very embarrassing.,-1
@united if I miss the #Oscars I'll never fly united again,-1
@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems,-1
@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.,-1
@United. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever,-1
@united I would like to know what's going on before his current flight lands.,0
@SouthwestAir Are there any current promotions/codes for Nashville-Denver? Thank you!,0
@AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?,0
@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol,0
"@AmericanAir oh I will, AA on speed dial",0
@AmericanAir your service is horrible. I can't get a straight answer from your ground agents.,-1
@SouthwestAir What is the best credit card to use/open to get miles with y'all?,0
@AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.,0
@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.,-1
"Is it insulting that @USAirways @AmericanAir offer a ""non required $50 voucher as a goodwill offering..At least my bag can fly round trip",-1
@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.,-1
@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci,-1
@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call,-1
@SouthwestAir y'all the real MVP with these prices...,1
"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU",1
@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.,-1
@AmericanAir fantastic thanks! Will try and tweet a photo of the view :),1
@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!,1
@JetBlue its always a pleasure ☺️,1
@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.,0
@SouthwestAir hot stewardess flipped me off,1
@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!,1
@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated,-1
@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.,0
"@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http://t.co/XGgCNTco8m",1
@united stuck in YYZ because staff took a break? Not happy 1K....,-1
@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.,-1
"@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!",-1
@AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux,1
@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.,-1
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/FFc13zYGJS,0
"@JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!",1
"@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation",-1
"@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all",-1
@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.,-1
@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI,1
@SouthwestAir @flightspots about time! #mobileboarding is a must!,0
@USAirways @TheHaileyTate Another blatant lie from @USAirways,-1
@united ok thanks! Where are you counters located? And how Late Flight are they open?,0
@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!,-1
"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?",-1
"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW",1
@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!!,-1
@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!,1
@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive,-1
@JetBlue I'll read this over a nice glass of wine right before I dig my heels into my next novel! Maybe travel is just what I need...,0
@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you,-1
@united I locked myself out of my account and needed access to book a flight.,-1
@AmericanAir why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer &  have layovers. Too Late Flight to find a reasonably priced alternative.,-1
@JetBlue how can your entire system go down? No IT? Really?,-1
"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily.",-1
@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.,-1
@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.,-1
"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb",1
@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat,-1
"@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!",-1
"@USAirways flight #703 Philly -> Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail",-1
@united I will. Thanks.,1
@united well this one missed the mark.  She was in a snit from the minute I stepped up to the counter,-1
@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!,-1
"@united I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?",0
@SouthwestAir Thanks!!! :)  It is good to air on the side of caution,0
@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http://t.co/XvBjCzlMDA,0
@JetBlue do bags still fly free or have you started charging? thanks!,0
@united DM sent. Thanks so much for the strong customer service!!,1
@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?,-1
"@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?",-1
@united okay. Thanks.,0
"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years.",-1
@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance.,-1
@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm,-1
@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.,-1
@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1,0
@USAirways thank you for the apology,0
@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight,-1
@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!,1
"@USAirways yes, thanks but took forever",-1
"@JetBlue it seems I never received an ID, just a password.",-1
"@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?",-1
@USAirways I been on hold with U for 40mins wasting my time and $ & I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT,-1
@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers,-1
".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported",-1
"@AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you",0
@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail,-1
@AmericanAir i got a new reservation for tomorrow. Thanks!,1
@USAirways it doesn't take 6 days to respond to an already open case!,-1
@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL.,-1
@JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :/ would rather change it now then Late Flightr.,0
@united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line,-1
@United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards,0
@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.,-1
@JetBlue What's your current checked bag price policy?  I fly this coming week and couldn't find anything definitive.,0
@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!,-1
😩😩😩 “@JetBlue: Our fleet's on fleek. http://t.co/46am1BSi2G”,0
"@USAirways help! Flight Cancelled Flighted, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm.",-1
@united plus what about food? And taxis?,-1
"@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone.",-1
"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight",-1
@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.,-1
"@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles",0
"@southwestair Hi, how do I add a flight to my account? Just created it",0
@USAirways how about checking the plane before having everyone board the plane? #pissed,-1
@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should,-1
"@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up.",-1
@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa,0
@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room,-1
"@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?",0
@AmericanAir Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate w/companies forU!,-1
"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?",-1
"@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty",0
@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG,-1
"@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available",-1
@AmericanAir @dfwairport you 2 together are the best part of flying!,1
@USAirways been on hold for over and hour now.,-1
@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up…,-1
@united you guys have such big hearts.. keep up the good work,1
@AmericanAir @dfwairport  Have been trying to get canx flight resched since noon.  got 2 call backs but call disconnects as soon as I answer,-1
@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?,-1
"@JetBlue, your hold music sucks.",-1
@JetBlue you found my camera!  Thank you!  You rock!,1
@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail,-1
"@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united.",-1
@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?,0
@SouthwestAir it's not letting me DM you !!,-1
@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!,-1
"@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not",-1
@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.,-1
"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket.",-1
"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now",-1
@AmericanAir does it show that we are on the same plane?,0
@united for a fee...,0
"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou",1
@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime,-1
@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive,-1
@AmericanAir anything you can do?,0
"@USAirways this is ridiculous.  I have a 6:00 AM flight and two hours of rest, wasted!!!",-1
@AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around.,-1
@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.,-1
@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him,1
@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for,-1
@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...,-1
@JetBlue thanks to you customers like me stay loyal. From check in to landing.,1
@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.,-1
"@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no...",-1
“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.,-1
@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting,-1
@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9,-1
@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer.,-1
@VirginAmerica wow this just blew my mind,1
@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :),1
@USAirways now you don't know where my luggage is?  Seriously?,-1
"@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!",-1
@JetBlue  any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun,-1
@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?,-1
@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅,1
"@united, no, your service here pretty much ruined my day, but thanks for the weak attempt",-1
@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0,1
"THE END: RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/NBpCJCpEW9",0
@JetBlue Awww thank you B6! Glad to hear it!  Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :),1
@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags,-1
@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( </3,0
@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever,1
@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉),1
@JetBlue Thank you. Fingers crossed.,1
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Times Colonist http://t.co/NzDXRvszWv,0
"@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing.",-1
Oh yeah? RT @JetBlue: Our fleet's on fleek. http://t.co/FTv2NWWQF1”,0
"@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted.  No meal voucher?",-1
@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1,-1
"@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz.",-1
“@JetBlue: Our fleet's on fleek. http://t.co/tEjrN09tfw” NOOOOOOOOOOOOOOOOOO,0
"@AmericanAir 

Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive.",-1
@united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?,0
"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts",-1
@JetBlue I flew on a flight about 3 months ago. Me and my girlfriend got away with having sex in a restroom. Is it allowed now?,0
"@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!",1
"@SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ",-1
@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.,-1
@USAirways any updates on flight 5202 from ORF to PHL no one at gate...  ;(,-1
"@VirginAmerica
wjere is our luggage #so slow at lax",-1
@JetBlue You definitely will!,1
"@USAirways DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour!",-1
@JetBlue are you ever looking for interns ?,0
"@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?",-1
@united flight 433 lets go you look like clowns no one is giving up 1st class for $500,-1
"@USAirways after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.",-1
"@USAirways Eh, it happens. I think I'll survive. 😉 Thanks!",0
@VirginAmerica do you miss me? Don't worry we'll be together very soon.,0
@SouthwestAir Thanks a ton!,1
@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9,-1
@JetBlue Phew!! Did it!! (Pant. Wheeze) http://t.co/ZPZ78POeON,0
@USAirways New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7,0
@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service.,-1
"@USAirways @nburnside26  U hate delays, too?  But u have her $$ & are holding her hostage!  #GoingForGreatnessFAIL",-1
@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!,-1
"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...",-1
@AmericanAir 3 months of straight travel ahead. Time to find new airline.,-1
@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice,-1
"@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?",-1
@united missing this wedding because of these delays would not be cool,-1
@USAirways @CLTDouglas slowest baggage claim ever,-1
@SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages,-1
@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?,-1
"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy",-1
@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay?,-1
@united you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours.,0
@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap,-1
@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was,-1
@JetBlue you bet:),1
@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons,-1
@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!,-1
@USAirways should give me free baggage for this mess,-1
@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?,0
@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?,-1
@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.,1
@JetBlue Let's just say #IDontWannaLiveWithoutYourLove https://t.co/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business,0
"@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?",-1
@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided,-1
@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h,-1
"@AmericanAir flight 1388 tomorrow 5:15 am, status please, thanks",0
@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!,-1
@JetBlue i am here - what is your resolution?,-1
@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!,-1
@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir,0
@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?,-1
@SouthwestAir I have the DM from @SouthwestVerity if needed,0
@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems,-1
@united you're my early frontrunner for best airline! #oscars2016,1
@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines,-1
@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!!,-1
@Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!,-1
"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.",1
"@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd  time you have done this to me. ruins cruise plans",-1
"@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????",-1
@AmericanAir at LAX & just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable 😐,0
@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight,-1
"@SouthwestAir Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip",1
@AmericanAir sent,0
@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.,-1
@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.,-1
"@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?",-1
@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!,-1
"@USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult & not customer friendly",-1
"@AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :(",-1
"@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page",-1
@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J,1
@JetBlue  Brazil to volunteer teaching english & spanish to Poor children so they have a skills to improve their chances of a better life.,0
@united Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.,-1
"@JetBlue  Called JB 3 times!Everytime, Auto Vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!",-1
"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats",1
@SouthwestAir can you outline the policies for both scenarios?,0
@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness,-1
@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.,-1
@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler,-1
@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good,-1
@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke,-1
@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.,0
@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again,-1
..... Can you not? “@JetBlue: Our fleet's on fleek. http://t.co/udPq0flIQo”,0
@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?,-1
@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.,-1
@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.,-1
@JetBlue 117 days maybe.,-1
@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery!  Shame on me this time!,-1
@united #OrthoDoc on-call to in-flight! Glad to have been of service!,1
"@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?",0
@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney,0
@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE,-1
@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?,-1
@united. You guys made my day. Treated me well. Thank you!!!,1
@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http://t.co/dS22ceeEnj,0
@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS,-1
"@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing",-1
@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe,-1
@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...,-1
@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.,1
@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies,-1
@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?,0
@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required,-1
"@SouthwestAir oops, Sorry, Done,",0
@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight,-1
@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.,-1
@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.,-1
@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa,-1
@united 768 SFO to BOS and no internet it is 2015 what gives?,-1
@united you're good. Thank you!,1
@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️,-1
@united I would never fly United Airlines again!,-1
@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30.  Thats 3 6+ hour flight delays in 2 weeks,-1
"@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded.",-1
@JetBlue That's not weather reLate Flightd.  You are just being nice and blaming the weather.  Airport just wasn't prepared. Investigation time.,-1
"@USAirways suggest you failures make a HUGE donation to @the_USO  Charlotte, NC as THEY provided GREAT customer service today, unlike you.",-1
@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...,-1
@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!,-1
"@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH",-1
@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP,0
@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 👠🇬🇧👠🇬🇧👠🇬🇧,1
@JetBlue your gif game is strong.,-1
@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!,-1
@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please.,-1
@USAirways your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj,-1
@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.,-1
@united need help. Never got tickets. Conf #ggqzqd,0
"@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.",0
"@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?",-1
@USAirways I sent email to customer.relations@aa.com. Will this work?,0
"@JetBlue btw, her name was Samantha and she won over everyone on the flight",1
@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?,-1
@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!,0
@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?,-1
.@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?,0
@JetBlue status of flight 684 from MCO to LGA tomorrow?,0
@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a,-1
@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!,-1
"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere",1
@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed,-1
@SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!,-1
@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!,1
@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway,-1
@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice,-1
@united yes! I'll be sending an email to customer service today.,0
"@AmericanAir So much for Status, EP and 1.5 million miles.  Revenue First class ticket and Im sitting in Coach thanks your rude CS staff",-1
@JetBlue you don't remember our date Monday night back to NYC? #heartbroken,1
@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?,-1
@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing,-1
@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!,-1
@SouthwestAir Another delay. Wow,-1
@AmericanAir I'm sure they did. It's certainly chilly back East today! 😮,0
@JetBlue what is the reason for the delay,-1
@JetBlue ugh always know a way to my heart 😘🙌,1
@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines,-1
@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it,-1
"@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats",-1
@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!,1
"@AmericanAir thanks, me too",1
"@AmericanAir I sent you a DM, can you please help.",0
@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.,0
@JetBlue That's why I love JetBlue! #truebluemember4life,1
@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence,-1
@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?,-1
@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch,-1
@AmericanAir yes I do I am traveling to Marsh Harbor,0
.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.,-1
@JetBlue just leave certain things to the kids.,0
@AmericanAir THANK YOU FOR ALL THE HELP!  :P You guys are the best.  #americanairlines #americanair,1
@JetBlue why won't the site let me book tickets for nov for jfk to kin?,-1
@USAirways can I bring a copy or photo of my baby's birth certificate for the flight? I feel uncomfortable traveling with the real thing.,0
"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?",-1
"@SouthwestAir Ahah😃💕🎵 That is why
I love SW✈❗(^^)❤",1
@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail,-1
@AmericanAir it was 639,0
"<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!",-1
@AmericanAir I did set up notifications through AA & Us airways. still nothing,-1
"@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold",0
@USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long😒,-1
"@SouthwestAir I know where that is! Alas I live far, far away now. #Books",0
@VirginAmerica help. I was On  Flight  27 from JKF tonight. seat 7C left portfolio. Need it back!!,0
@USAirways 603 & 2705 DFW to PSP thank you!,1
@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!,1
@AmericanAir narrowly made standby...lots of snags this trip!,-1
@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess,-1
@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.,-1
@united DM sent.,0
@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.,-1
@AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT,-1
@SouthwestAir LACMA on Fairfax.,0
@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!,-1
@AmericanAir @contactcej thanks!,1
@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!,-1
@JetBlue your wifi is a lie and i hate you,-1
"@AmericanAir after losing my bags for 4 days&charging me $475 to""arrange pick up""in argentina,claiming tollfree: won't reimburse me. Help!",-1
@AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason.,-1
@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had,-1
"@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!",-1
@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry,1
"@USAirways wanted to connect to discuss sponsorship opportunities with http://t.co/q6Xedzvhh9, silicon valleys only 10 day film festival",0
@united counter agents at RDU deserve a medal. #thankyou,1
@AmericanAir how do I see your report team?,-1
@JetBlue order @FARE (3/3),0
"@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK",-1
@USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter,-1
@SouthwestAir my flight is Cancelled Flightled due to weather. What next ?,-1
@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again,-1
"@USAirways Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV",-1
"@AmericanAir the dinner and called me ""hon"". Not the service I would expect from 1st class.  #disappointed",0
"@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?",0
@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3,1
@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?,0
@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.,-1
@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer,1
@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!,-1
"@SouthwestAir #DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http://t.co/vHgkiTzSaw",0
"@americanair the best is your 800 message saying to use website and your website is saying you need to call.  If you don't answer, #hardtodo",-1
@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you,-1
@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice,-1
"@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled",-1
@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash,-1
@SouthwestAir Pres/CEO Gary Kelly at #TheRoFo addressing 2000 of his BWI based employees. @cbsbaltimore http://t.co/OI32uq2tTZ,0
@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving,-1
@JetBlue I am heading to JFK now just on principle alone to deal w my lost & damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail,-1
"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race 
http://t.co/SfjDuahx9Z by @skift",0
@USAirways as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news!,-1
@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights,-1
@USAirways Another dead end.  They only handle AA L&F.  They gave me the same failed # I already had. 610-362-7498(99) VM full.  #lost,-1
@united I need assistance with pulling your agents' heads out of their asses,-1
"@USAirways  I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles",-1
"@USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash.",-1
@united Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2/22.  Stay tuned for blog article from http://t.co/VdFdODqVGx,-1
@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w/flights!,0
"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta",-1
@SouthwestAir  I heard a rumor flight 898 was Cancelled Flightled.  Is this true?,0
@USAirways 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac,-1
@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.,1
@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.,-1
@USAirways in a few weeks,0
@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time.  Thanks @United!,-1
@USAirways thanks is there a beareavement discount anymore or not should I just book online,0
@united dang... I thought I was in a teleportation device! Ua514,-1
"@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue.",-1
"@united yea, a refund. Your airline ruined our trip.",-1
@USAirways that is certainly not the impression she's under.,0
@SouthwestAir is there any way me & my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us.,0
@united @NTrustOpen can i go  #GolfUnited,0
"@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks.",-1
@SouthwestAir want go from New Orleans houston see my dad at md anderson can you help me out,0
@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd,1
@JetBlue Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!,0
@JetBlue thanks!!,1
@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149,-1
@united can I get your service desk # at IAD?,0
"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place",1
@JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.,-1
@SouthwestAir How many tickets are left?,0
@VirginAmerica that doesn't look to fat to me! It looks yummy!,1
@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?,-1
"@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?",-1
@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...,-1
.@VirginAmerica They were very understanding and helped me out.  Thx! #Comps,1
@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you.,-1
@USAirways it still says that I can't check into my flight because the information is incorrect but everything is entered correctly,-1
@JetBlue ok thank you for the quick response JetBlue still the best comp,1
"@AmericanAir no hold times, just disconnections.   There is no excuse for that",-1
"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4.",-1
@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!,1
"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. 👍",-1
@USAirways I just hope that pilot had a good day off,0
.@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.,-1
@united No thanks.  Took care of it when I called,1
"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight.",-1
"@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough",-1
@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!,-1
@AmericanAir we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with,-1
@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?,-1
@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care,-1
@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?,-1
@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!,-1
@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse,-1
@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably,-1
@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster,-1
@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.,-1
@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united,-1
"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well",-1
@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards,-1
@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules,1
@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info,-1
"@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?",-1
@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.,-1
"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue",-1
@united what is going on with baggage claim in Newark!#tiredandwanttogohome,-1
@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?,-1
@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.,-1
@VirginAmerica Thanks!,1
@AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty,-1
@united rep wouldn't rebook. This is such a waste of time and poor communication,-1
"@united thats weak. See ya 👋
Hey @VirginAmerica !!",-1
@united How do I get through @TSA to finally board UA 1534?,0
"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.",-1
"@JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly",-1
@AmericanAir not yet. I'm next in the terminal a customer service area.,-1
But I don't see AA @united,0
@SouthwestAir no flights to HRL :( is this a limited route?,-1
@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?,-1
@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA.  Can you help?,-1
@SouthwestAir love them! Always get the best deals!,1
@united Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!,-1
@united How many 787s do you currently operate and what other aircraft do you operate?,0
@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.,-1
@JetBlue you guys rock!! http://t.co/LA397zaoAY,1
@united Been trying since 1230 to file a report.,-1
.@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.,0
@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.,-1
@JetBlue flight 1183 to Orlando.,0
@JetBlue should I expect delays at dca for 7am departure?  Going to Orlando on flight 723,0
@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.,-1
@USAirways Waiting for my luggage on flight 1923. Is there a delay?,-1
@USAirways not yet. But we will see shortly.,-1
"@SouthwestAir Yeah, we figured it out.  Thanks.",1
@VirginAmerica i would like help with some flights please.,0
"Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways",-1
@JetBlue Maybe stop telling people the wrong info on your customer service calls.,-1
@VirginAmerica what happened to Doom?!,0
"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard.",-1
@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay,-1
@VirginAmerica You should still develop an app - then you will be my favorite airline.,0
"@AmericanAir yep, they moved me to 16A as they showed me flying ""standby""",0
@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?,-1
"@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements",-1
@united can I access Frankfurt arrival lounge when I'm flying global first class?,0
"@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.",0
@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1,-1
"@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.",0
@AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline,-1
@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling.,-1
@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml,-1
"Happy for SFO, but hopefully you'll add PDX soon “@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!”",0
@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.,-1
"@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!",-1
@VirginAmerica why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax,-1
@USAirways pilot for flight 729 didn't show until after departure ⌚️ & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight,-1
@united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.,-1
@united why am i mot getting my refund?,-1
@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?,-1
@JetBlue I'm over that honestly just would like to get going on the journey.,-1
@USAirways been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP!,-1
"@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?",0
@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help,-1
@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime,-1
@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement,-1
@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain,-1
@JetBlue   Phone agents can't see same flights I see online???  Can't change tickets even when I am paying. Very frustrating #jetblue,-1
@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals,0
"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.",-1
@AmericanAir AA2416 on time and awesome flight. Great job American!,1
@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;),1
@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.,-1
@SouthwestAir thanks!,1
@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory.  Please evaluate asap.,0
@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.,-1
@AmericanAir I’ve been on the line waiting for 40 minutes again.,-1
"@united on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites",-1
@AmericanAir Any way that we could look at other options for today?,0
"@JetBlue im flying with you from mi-boston and then icelandair to iceland, 8 hours between. can we check our bags all the way?",0
"“@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.”#NoXTraLegRoom #NoCoatCloset",-1
@SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?,0
"@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service",-1
@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.,1
@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail,-1
@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍,1
@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain,-1
@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here,-1
@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?,-1
@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine,-1
"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.",-1
"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on.",-1
“@JetBlue: Our fleet's on fleek. http://t.co/7iM9rHIvyR” Plz stop,-1
"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers",-1
@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople,-1
@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....,-1
@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.,1
@USAirways No thank you. @AmericanAir was responsive & I found alternate travel home.,-1
"@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)",0
@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour,-1
@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.,-1
@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days.,-1
@JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.,-1
"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!",-1
@AmericanAir Always love opening the upgrade email.,1
@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice,-1
"@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher...",-1
@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight,-1
@JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http://t.co/sTQY9V8256,1
"@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN",-1
@JetBlue 's free wifi on board is the best thing that's happened since sliced bread,1
@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?,0
@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?,-1
@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.,-1
@JetBlue love it as always!,1
@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!,-1
@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines,-1
"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue",-1
We didn't need this. RT @JetBlue: Our fleet's on fleek. http://t.co/cpZB285o71,-1
"@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte",-1
@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.,0
@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp,-1
@AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.,0
".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same.",-1
@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve,-1
"@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time.",-1
@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail,-1
@united is it on a flight now? Thanks for reply.,0
"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?",-1
@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?,-1
@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!,-1
@AmericanAir thanks!!,1
@SouthwestAir Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks,0
@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!,-1
@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again.,-1
@AmericanAir amen!,0
"@SouthwestAir have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?",-1
@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again,-1
@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/Gbd5R1OlSI,0
@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?,0
@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?,0
"@USAirways Awesome USAir, TYSVM <3",1
@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working,-1
@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest,1
@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?,-1
@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!,1
@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead.,-1
@JetBlue why are we delayed :( flight 1601,-1
@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.,-1
@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?,1
@united you are one great airline ❤️,1
"@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?",-1
"@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis.",-1
"@AmericanAir Great, thanks. Followed.",1
@united In Ethiopia adopting a child.  Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation),0
@AmericanAir =UNAmerican Airlines just lies and poor customer services...,-1
"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain",-1
@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.,-1
"@united 877 from amsterdam to ewr, 02.27.2015, 737-300.",0
@USAirways did you know that suicide is the second leading cause of death among teens 10-24,0
@AmericanAir can you use the aa credit platinum select world mastercard for Alaska flights?  Or just american?,0
@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!,-1
@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta  #NFTYConvention http://t.co/ttbtY89Ilo,0
@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5,0
@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today,-1
@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love,-1
Thanks. “@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.”,-1
@JetBlue lol the fleet on fleek... i see yall ballin... new jets on deck..,0
@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291,-1
"@SouthwestAir pls help me get this resolved & reimbursement made.  gracias, rico; pls send me private msg with phone number or email address",-1
.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(,-1
@united and I was denied an upgrade because of catering issues??? #poorservice,-1
@SouthwestAir but to make us tru to find space in other flights.  This customer service is as bad as @SpiritAirlines.,-1
@USAirways @AmericanAir  best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done,-1
@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!,-1
". @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines",-1
"@united i got it at the gate, thanks for checking!",1
"@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United",-1
"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...",-1
@JetBlue thanks so much. Can't wait to fly with you guys :),1
@JetBlue I do! The best airline wifi ever. Thank you!,1
@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim,1
@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous,-1
"@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke",-1
@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.,1
"@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes.",-1
@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.,-1
@VirginAmerica is my new go to airline,0
@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?,-1
@USAirways  Mad love http://t.co/4ojrSDWPkK NYC-,0
@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines,1
"@USAirways I was told a ""return call"" by a human",-1
"@SouthwestAir easy fix, let the business select actually board 1st, then board the pre-boards...",0
@united I will be patient in my luxurious middle seat on my next delayed flight,-1
"@united unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?",-1
@SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?,0
@USAirways Hi-i have a travel question. Could you please follow me so i can dm you?,0
"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?",-1
@SouthwestAir get me on flight 4146 to denver and I'll be more than happy !!!!!,0
@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems,-1
"@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons",1
"@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!",-1
@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.,-1
@AmericanAir Both pictures taken at the same time but which is right? #totallyconfused http://t.co/dvSLtQZKmQ,0
@VirginAmerica check out new music http://t.co/maRcnOCWzn,0
"@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home",-1
"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD",-1
@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!,1
@USAirways How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?,0
@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH,1
@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU,1
"@AmericanAir two were non revs, right?",0
@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags,-1
@united you need to follow me so I can dm you to give you the info,0
@SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons,0
@united how do I get my account number if your website says email is unavailable?,-1
"@united thanks for the link, now finally arrived in Brussels, 9 h after schedule...",-1
@JetBlue Ever consider coming to Memphis?  Need some TrueBlue service and fares badly!!,0
"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.",-1
@USAirways landed safely everything worked out.,1
@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.,0
@united is to airlines as @comcast @XFINITY is to cable/internet,-1
@USAirways any updates on flight 1917 from Philly to LA?  Been sitting at gate for close to 2 hours,-1
@SouthwestAir Bad enough that there is no seat assigned he's  seating at an exit seat and a male flight attendant removes him from there,-1
@AmericanAir refund,-1
@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared!  Noted for next time.,-1
"@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv",0
"@SouthwestAir sure,I'll send a message now!",0
@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http://t.co/MBcEhCSZX3 @CaribbeJan @islandexpert http://t.co/2Zm4jkAlZl,0
@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!,-1
@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 😜😎,0
@united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!,1
.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.,-1
@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO 😂😂😂😂,0
"@virginamerica Well, I didn't…but NOW I DO! :-D",1
@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?,-1
@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.,-1
@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation?,-1
@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.,1
"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.",1
@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws,-1
"@united my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+",-1
@united I have been denied. Not sure how you charge $150 one way then $25 on way hime,-1
@AmericanAir No it isn't -  sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were.,-1
@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.,-1
“@JetBlue: @Analystdoc Unfortunately that's not an available option with our current system. Sorry guys. That's a certain #fail Fix it plz.,-1
"@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…",-1
@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline 😞,1
"@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there.",-1
"@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall",-1
@AmericanAir guys 5350 in dfw  stuck at the gate for half an hour.  Do we pull the slide or what?,-1
@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.,-1
@USAirways Already tried. How about Conf # via DM,-1
@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.,-1
"Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9",-1
@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!,-1
@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?,-1
@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.,1
"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv",-1
@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.),-1
@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.,0
@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united,-1
@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United>,1
@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off.,-1
@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2,1
"@AmericanAir @USAirways ""ma'am if you have a complaint you should visit our customer service desk"" {sees line ~45 people deep}",-1
@JetBlue My wife was with our dog.  They wouldn't even let her out off the plane.  My daughter was at Newburgh lives close by. So wrong,-1
"@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room.",-1
@JetBlue when will the system be up and running?,0
@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight,-1
@united truly the WORST day of flying I have ever experienced...,-1
@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239,-1
@JetBlue remember - I'm very doubtful and not very hopeful :(,-1
@united splitting up my flights quadruples the price,-1
"@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.",0
"@USAirways Yes, there is horrible snow. But seriously, can you not hire more people to answer the phones? Competitor have call back numbers.",-1
@united Looks like they came through. Thanks again for the help.,1
"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!",1
@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..,-1
@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!,-1
"@united Do you have plans for an iPad app?  The iPhone app is great, but on the  iPad you have to flip the iPad.  Is there a beta? Tks.",0
@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!,-1
@AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH?,-1
@jetblue terrible landing on 915,-1
@JetBlue  anywhere... away from this snow globe to warmth sand and palm trees..,0
@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS,-1
@SouthwestAir Boooo!!!!!!   Don't be like the other airlines!!  http://t.co/WHAGPknnLF,-1
@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt,-1
@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱,-1
"@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip",0
@USAirways  please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.,-1
@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!,1
@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️,1
"@united I will, as soon as I am done with my article.  Thanks!  ~Tom",1
@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.,-1
@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....,-1
@AmericanAir QSVGRU when would the next flight arrive?,0
"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.",-1
"@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob",-1
@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?,-1
@VirginAmerica I need you to follow back in order to DM.,0
@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?,-1
@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day,-1
@JetBlue any way to get 2 ppl on standby list for flight 1970 FLL to BOS. Trying to find way home.,0
@USAirways flights to Dfw Cancelled Flightled today?,0
@united it most certainly was not.,-1
@united Not fast enough.  No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.,-1
"@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!",0
@united at the gate! IAD to RDU,0
@united no because you will charge me or delay me further. United 1612 still waiting.,-1
@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!,-1
@SouthwestAir  at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous,-1
@JetBlue suck and their customer services are the worst  whats the point of having a loyalty scheme that they don't honor #badairline,-1
@united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq,-1
@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!,1
"@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight",-1
"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …",-1
@united A generic form with tons of fields asking for info you already?  Expected more as a premier platinum. Another #servicefail,-1
@JetBlue Thank you Alicia!  #ExceptionalService,1
@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!,1
@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a,1
"@JetBlue and have empty ""help"" desks",-1
"@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)",1
@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat,-1
@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!,0
"@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site.",-1
"@SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab",-1
"@united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error ""no active flight segments""",0
@SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy,1
@united we followed the baggage rules on your website and was still charges $150. But only going one way,-1
@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?,-1
“@JetBlue: Our fleet's on fleek. http://t.co/RLWBJ80mA5” r u serious,0
@JetBlue and @WSJ team up offering in-flight access to journal content http://t.co/PTsbkA4cDJ,0
@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!,1
"@JetBlue I want to enter the family pooling contest, it says ""by 2/19"" on the website, can I please enter still!",0
@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune,-1
@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail,-1
@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail,-1
"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line.",1
@united I just had an interview how long does it take before you hear back,0
@united The only thing you fella have done right today is get me to the pacific time zone.,1
@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE,1
@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location,-1
@USAirways It's very difficult to work with Baggage claims when they don't answer the phone,-1
"@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable",-1
@JetBlue thanks for the quick response! Fingers crossed the plane gets here then,1
"@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why",-1
“@JetBlue: Our fleet's on fleek. http://t.co/5xGnyHGAFz” this is what I hate,-1
@southwestair. So important to accept others for who they are. #SWADiversity,0
@USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.,-1
@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth,-1
@USAirways absolutely,0
@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?,-1
"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?",-1
@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji,-1
@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.,-1
"@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!",-1
@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe,-1
@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.,-1
@USAirways i want an Icecream baby...,0
Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp,1
@JetBlue whatever your lil #mint heart desires! http://t.co/WmX12F33ZC,0
@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?,-1
@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http://t.co/sbEhi46bMk,0
@JetBlue #kudos! And we're done and heading to warmer weather!,1
@USAirways If I’m unable to use my departing flight can I still use the returning flight?,0
@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.,1
"@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J",-1
@USAirways : Maybe You Should Drive #usairwaysfail,0
@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be,-1
@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!,-1
"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!",-1
@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.,-1
"@USAirways if I apply for ur credit card, do you automatically get the companion certificate or do I have to wait for it?",0
"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to ""ground handling delays affecting a prior flight.""",-1
@JetBlue Using JetBlue air miles?,0
@AmericanAir Need to go frm TPA to MCI tmrw & my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs,-1
"@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue",-1
@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.,1
@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?,-1
"@united i understand, thanks",0
@AmericanAir thank you for the update!,1
"@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song ""I'm Blue"" while flying on JetBlue.",-1
@united YOU SUCK!,-1
@JetBlue thanks!,1
"@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated.",-1
@SouthwestAir to the rescue. Sundown in Chicago. Next stop San Antonio! http://t.co/rQBpmwETtq,0
@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.,-1
@united Any news about the departure of the flight UA51?,0
@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou,-1
@AmericanAir why is raleigh not on the updated southern states advisory???,-1
@united the nightmare continues... http://t.co/TsvgbrL15f,-1
@USAirways  ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL,-1
"@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify",-1
"@SouthwestAir still haven't been able to get through, thanks for responding",0
@AmericanAir Thanks! He is.,1
"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it",-1
@SouthwestAir bag in possession but no clothes in bag??,-1
@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..,-1
@USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats),0
@united San Diego to Chicago. Leaving at 6:15 am tomorrow,0
"@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)",-1
@AmericanAir Good morning!  Wondering why my pre-TSA check was not on my boarding pass this morning??,0
@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold.  Unacceptable!,-1
@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH,-1
Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN,1
@united Nope - still no one helped me.  Giving up on united. #badservice,-1
@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations,1
@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed,-1
@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled,-1
"@USAirways also, can you explain why, when I checked in, on the US Airways site, & picked ""Standby for 1st"" I was not put on the list?",0
@USAirways Emailed them a week ago and still nothing...,-1
@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA,1
@AmericanAir @beantownmatty Sounds like a date!,1
@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou,-1
@USAirways Three hour delay from Miami to London.  None of the other flights today are delayed. Put me on another flight!,-1
@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.,-1
@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........,-1
@USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??,-1
@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min,-1
@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess,-1
@AmericanAir @AmericanAir how do you expect to do that?,-1
"@AmericanAir  Dear American, when did 2 hour hold times become the industry standard?  Have you heard of additional staffing during weather?",-1
STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB,-1
@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!,-1
@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?,0
@USAirways is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail,-1
@USAirways I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/,-1
"@USAirways US 728 returned to gate to get ""MEL"" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone?",-1
@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..,0
@SouthwestAir 20 minutes on hold waiting is ridiculous......,-1
@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,1
Why lord why“@JetBlue: Our fleet's on fleek. http://t.co/nlzS1Ehnee”,0
"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)",1
@JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate,-1
"Nice try @AmericanAir I heard your crew whisper ""she's still at the hotel, she probably doesn't think she has to work until tomorrow""",-1
"@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool.",-1
@JetBlue the big board says we aren't leaving until after 8:30 😩,-1
"@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change",0
@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW,1
"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6",-1
@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers,-1
@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?,-1
@JetBlue thank you. Appreciate that!!,1
@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.,-1
@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville,-1
@AmericanAir there is a fat man stuck in your airplanes bathroom,-1
"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!",0
@AmericanAir I was on a flight for tomorrow and my reservation is coming up.  Help me!,0
@USAirways you are horrendous.  Pull your shit together,-1
"@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks",0
@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.,-1
@united your customer service is terrible,-1
@SouthwestAir where is mines?,0
@USAirways it's vegas baby who doesn't have a good time in vegas lol,0
"@USAirways  If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice",-1
@united how can u not have gate ready or gate agent for going on hour two,-1
@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...,-1
@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none,-1
@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.,1
"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5",-1
@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines,-1
@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002,-1
@united or frontier ... http://t.co/n8WiNFu6C5,0
"@USAirways TYVM USAir, Happy Night@ <3",1
"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please.",-1
@AmericanAir Understood. Thanks anyway,1
@AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke,-1
@USAirways I was told there is no record of my refund.  Can someone please help me. This has been a long day,-1
@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL,-1
“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.” sent,0
"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,",-1
@united rude rude,-1
@united what incentive do I have to give you another chance?,-1
"@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI",1
@SouthwestAir yes please,1
@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...,-1
@USAirways rebooked me after i missed my flight..never called me and i didnt check my email.  I (cont) http://t.co/uTfDhxa8pU,-1
"@USAirways thank you, but it says the website is down",0
@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for,-1
@AmericanAir fcuk you. Shit service. You got no fans.,-1
@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.,-1
@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺,1
@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...),-1
@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.,-1
"@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now.",-1
@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED,-1
@AmericanAir don't worry you won't steal my money again,-1
"@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge.  You treat your customers like crap",-1
@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!,1
@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.,-1
"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst",-1
@JetBlue Washington DC (:,0
@united what do you have in mind?,0
@JetBlue Thank you for opening the conversation.  I hope you can make it right.,0
@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.,-1
"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai",-1
@AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭,1
"@united Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr"".",-1
@USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?,0
@JetBlue ticket issued whilst delivering your customers.,-1
@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.,-1
@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.,-1
"@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around",-1
@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?,1
@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting,-1
@united that would be great - 1k us651621,1
"@SouthwestAir done. Sorry, I thought I was already.",0
@SouthwestAir  been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir  #BNA,-1
@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?,-1
@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?,-1
"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense",-1
@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...,-1
@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. 💙,1
@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years,-1
@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?,-1
@AmericanAir - And @AirSouthwest  had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?,-1
@united what is that going to do for you? Nothing just like you always do,-1
@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke,-1
"@USAirways yes, with Delta!",0
"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger",-1
@united the os isn't controlled by me but rather @VerizonWireless .  App is new.,0
@AmericanAir Are you expecting delays/Cancelled Flightlations at Dallas on 25/26th due to the snow? Nothing like Monday I hope!,0
"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight.",-1
"@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable.",-1
Thx! Stand by! “@united: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH”,0
@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.,-1
"@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove 
#whybeAAFF?",-1
"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.",1
@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.,-1
@united can I get some help changing a ticket.  40 minutes on hold and counting....,-1
@united poor old United: never seem to get the response right :),-1
"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.",-1
@JetBlue walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E,-1
Sigh... “@JetBlue: Our fleet's on fleek. http://t.co/W5NL0AY9Bl”,0
"@JetBlue Am I the only one who had to look that up? I must be getting old...
 #damn",-1
@VirginAmerica you got cheese pLate Flights too.,0
@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer,-1
@USAirways lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8,-1
"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!",-1
@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh,-1
@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.,-1
@USAirways thanks. 😒,1
@AmericanAir needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt,-1
@SouthwestAir thanks! Very excited to see it :D,1
@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?,0
"@SouthwestAir been on hold for over an hour.....not cool, you guys.",-1
@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.,-1
@JetBlue can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are...,-1
@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...,-1
@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf,-1
@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee,-1
@USAirways did a pre schooler develop your app? The thing crashes every single time.,-1
@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center,-1
@USAirways but question :  if the downgrade include losing first class do you get money back ? http://t.co/LfT7QD23Sy,0
@JetBlue Exciting times ahead! 😁🎉,1
@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :),1
@USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old,-1
@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :),1
@USAirways  thanks! Now I just need to locate where my luggage is!,-1
@SouthwestAir Jackpot!  #legroom http://t.co/ZO2iceG4lI,1
@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable,-1
@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights?,-1
@JetBlue never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. #JetBlue http://t.co/MzZfGqfHu2,-1
"@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah ""I"" got it rebooked",-1
@JetBlue Thank you for the JetBlue Credit. Nice save :-),1
@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday,1
@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best,-1
"@united ""the extra care airline"". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1",-1
"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people",-1
@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you,1
@jetblue  Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections.  Please help!,-1
@united false.,-1
"@united I have a voucher that expires next week, can I get an extension on it before it expires?",0
"@SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you",1
@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail,-1
@united Which just speaks to basically the worst designed web system ever.,-1
@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW,-1
@USAirways we have seats.  on phone Iwas  told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?,-1
@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help,-1
"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime",-1
@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP,0
@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport,-1
“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;),1
"@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston",-1
@USAirways thank you! I will be calling you! #CheapOairChat,1
"@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin",-1
"@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y’all have an email?",0
@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.,-1
"@USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http://t.co/I5V9wfbtuE",0
"@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?",-1
@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.,1
@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.,-1
@AmericanAir thank you so much that helps a lot.,1
"@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that.",0
"@AmericanAir 
Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????",-1
"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination",-1
@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?,-1
"@SouthwestAir  Tried to DM you, it won't let me as it says you are not following me.",0
@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx,0
"@SouthwestAir  also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?",-1
@USAirways will you be issuing a travel advisory for CLT for Thursday?  A significant snow storm is in the way Wednesday night.,0
@JetBlue and stranded passengers aren't being helped to get another flight?,-1
@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!,-1
"@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email.",-1
@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers??,-1
@AmericanAir that's unacceptable,-1
@JetBlue expanding!  http://t.co/Kk6EixifP5  #Nantucket #Aviation,0
@SouthwestAir can you follow me so I can send you the info?,0
@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted,-1
@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD,-1
"@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!",-1
@JetBlue thanks,1
@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail,-1
@SouthwestAir no had to rebook my flight myself and am about to board in bham.,-1
@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com,-1
@USAirways really!??,0
@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer,1
@SouthwestAir When does PV get approved? I am ready to go!!,0
"@united, more lies... http://t.co/BEqoTLNugc",-1
@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.,1
@JetBlue Definitely! Lots of announcements and the app is great.,1
@SouthwestAir 2 hours on hold for customer service never us SW again,-1
"@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great",-1
@USAirways this is no way to treat women.  I want someone to contact me and explain how they will make this acceptable.,-1
@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???,-1
@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief,-1
"@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!",-1
"@AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY.",0
"@JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery.  #flyingitforward",0
@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest,1
"@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice",-1
@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated,-1
"@USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go",-1
@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?,-1
"@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen.",-1
@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..,-1
@united was trying to change a flight online but got an error can you help via DM?,-1
@united online inchecking able in the Netherlands (ams)?,0
@JetBlue thank you. Just sent msg.,1
@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354   Disappointed,-1
"@USAirways tell them to get on that, please.",-1
@united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX,-1
"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?",-1
@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!,-1
@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply,-1
@SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None,0
@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu,-1
@USAirways #NoService good luck trying to reach a human!  Twice sat on hold for over 50 mins...  #neveragain,-1
@united it was delivered! Thank you for making sure it arrived at my doorstep!,1
"@AmericanAir My friend needs some help on her flt (she's not on Twiiter), can I DM you her info?",0
@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?,-1
@SouthwestAir yes. Hung up and called a different number.,-1
@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.,1
@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!,-1
@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy,-1
@JetBlue Even 5 years after the earthquake...Haiti still needs helps in rebuilding #flyingitforward,0
"@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!",-1
@AmericanAir are pets allowed in first class?,0
@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!,-1
@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.,-1
@united you are the worst. I will avoid you like the plague.,-1
@united Thanks. Got it straightend out last night.,0
@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?,-1
@AmericanAir DONE!! thank you so much!!,1
@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(,-1
@SouthwestAir I continue to be amazed by the amazing customer service.  Thank you SWA!,1
@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE,0
@USAirways link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is.,-1
@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail,-1
"@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx",1
@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' 😘,0
@USAirways what happens if it isn't located,-1
"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!",1
@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND,-1
"@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance",0
"@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear",-1
@SouthwestAir Got help from a nice lady on the phone in Georgia.  Thank you!,1
@AmericanAir who's your pick for best picture? I don't want to board your airline until I know,0
@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys,-1
@united that would have been nice earlier  today. Too Late Flight now. I hope.,-1
@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise,1
@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM,-1
@USAirways your customer service is atrocious.,-1
@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail,-1
@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.,-1
@JetBlue thanks so much!,1
@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!,1
@USAirways no problem.  Things worked out at airport.   Thanks!,1
"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited.",-1
"@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!",-1
"@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?",0
@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?,-1
@SouthwestAir Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights.,0
@USAirways @AmericanAir  is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes,-1
"@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy",-1
@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help,-1
@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?,-1
"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code",-1
@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing,-1
"@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people",-1
"@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email.  NOT NICE FOR WE PLATINUMS.",-1
@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.,-1
@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!,1
@JetBlue no. Did not catch his name. I am sure Jason will know.,0
@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!,-1
@SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?,0
@SouthwestAir might be the worst airline ever,-1
@united to speak to a real person to get this resolved politely and efficiently. (2/2),-1
"@SouthwestAir Don't worry, you will! :-)",0
"@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage",-1
@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.,-1
@united If an award is no longer showing available could it possible become available again?,0
@SouthwestAir nice touch on the passbook integration!,1
Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”,1
@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?,0
@USAirways thanks for nothing,-1
@SouthwestAir once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem,0
@united was that English? I'll DM though I don't think you'll make a plane appear.,-1
"@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers.",-1
"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport
Lots of info available of #winterops",-1
@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2),-1
"@SouthwestAir you do a great job of achieving that at most cities, just not at BWI.",-1
@USAirways look @Delta has made the right call on CHO. Please evaluate. http://t.co/3KhGjoFgpX,-1
"@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?",-1
@SouthwestAir @FortuneMagazine Congratulations!,0
@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW,-1
@JetBlue Something to think about when you are dealing with PEOPLE!!!!!  Just wrong.  No excuses. Figure it out & expect the unexpected,-1
“@JetBlue: Our fleet's on fleek. http://t.co/7XMaV13G2W” http://t.co/Ela7TNtcIR,0
@USAirways thanks so much!,1
@united yes to three different checkers along the walk to the plane. Overkill,-1
"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?",-1
@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are,-1
@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible,-1
@SouthwestAir may want to direct that to the people at @FurryFiesta tok,0
@USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify,-1
@SouthwestAir k thanks :),0
@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http://t.co/AsYqE1tDjp,0
@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X,-1
@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.,0
"@SouthwestAir Yes, please.",1
@united so much for being here to help. Very disappointed in your customer service.,-1
@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!,-1
"@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!",-1
@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.,-1
@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward,1
@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.,-1
@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.,1
"@JetBlue loved the service from the staff at Newark today. 

Good service goes along way.

I appreciate your preciation  

Nj ✈️Tampa 

🔵🔵🔵",1
"@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put ""on hold"" but actually was hung up on.",-1
@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me,-1
@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta,-1
@USAirways strikes again...lost bags. And two of them. #theworst,-1
@AmericanAir  please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help,-1
"@AmericanAir so if your genuine, give me your opinion  on what occurred last night 445 fly  from phl, to mia. No assistance at airport",-1
@JetBlue just lost very loyal customers who use them 4-10 times a year.,-1
@SouthwestAir 10 revenue flights since the beginning of 2015?,0
@United why is it so impossible to actually get a passenger AND their luggage to their final destination?,-1
"@united cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF",-1
"@united if your policy changed, you must advise at the time of purchase.  Same if you choose to vary it by airport!  We want a FULL refund!!",-1
@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican,-1
@united it's freezing on the gate bridge#waitingforbags#united#EWR,-1
@JetBlue Why close prechk at 8PM on a Sunday at JFK?  #annoying,-1
@SouthwestAir  traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight,0
@SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.,-1
@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice,-1
@SouthwestAir just did last night. Thanks for following up. :),1
@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice,-1
@SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU,1
@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin,-1
@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution,-1
@JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards,-1
@united sister & BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?,0
@USAirways on hold 2 hours 54 minutes. What's going on?,-1
@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting,-1
@SouthwestAir when will you be accepting reservations past August 7?,-1
@JetBlue is I can't make changes on the website am I still charged 25 dollars for using phone,-1
@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em,-1
@united need to chat with an actual human ASAP!,-1
"@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...",-1
@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD,1
@united correct date is 2/11/15!,-1
@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?,-1
@AmericanAir the bags arent even loaded on the plane??? #Flight293,-1
@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS,-1
@VirginAmerica Only way to fly! #Elevate #Gold,1
@JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop,0
@AmericanAir Always enjoy my time. Now on the plane to DFW!,1
@JetBlue AIRPORT CODE TEST GO. SLC.  BOS MCO,0
"@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home",-1
@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.,-1
@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter,-1
@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?,-1
"@USAirways attempting ckin for flight on 2/19 all day, site unable to retrieve details.  Called twice and disconnected.",-1
@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk,-1
@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots.,-1
@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?,-1
"@United says we had a weather delay in #YXE this morning. The ""weather"" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx",-1
"@USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill",0
@united Just sent! Thanks :),1
@united I am so happy I found my phone because this is easily the worst system I have ever heard of,-1
@united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w/ daughter .,0
@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!,1
"@united Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?",-1
@united why would a person take hours and hours of wait time just to tell a lie,-1
@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable,1
@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace.,-1
"@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX",-1
@AmericanAir improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!,-1
@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport,-1
"@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic",-1
@JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac,-1
@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help,-1
@VirginAmerica would love to do more for virgin just like I do for @GoPro,1
@USAirways worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better.,-1
@AmericanAir would also like say kind move on adding the points !,1
@JetBlue thank you for help and quick response,1
"@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked.",0
@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!,-1
@JetBlue To DC this summer and help local youth get ready to return to school with math refresher courses. #FlyItForward,0
@USAirways bad weather shouldn't mean bad service,-1
@southwestair Winter Weather for Denver extended for tomorrow by chance? Even to Late Flightr in the day would be super helpful.,0
@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high,-1
@USAirways I’d suggest proper information dissemination to all staff on a more timely & relevant schedule to prevent this in the future.,0
@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.,1
@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider,1
@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1,0
@USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.,-1
@USAirways tell reservations to rebook me from 5080 to 5129,0
@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.,-1
@USAirways Then told to offload because the captain was over hours? This has been a terrible experience.,-1
@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.,-1
"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?",-1
".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover.",-1
"@AmericanAir  when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!",-1
@united you phone customer service team is bad. Think it is time for me to consider switching airlines.,-1
"@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours.",-1
"@JetBlue lol at your ""estimated departure time."" Plane hasn't even started boarding yet. You can't even get your delays right.",-1
@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?,-1
@SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again,-1
"@USAirways check in at St. Louis is so rude, even the TSA is nicer than them.",-1
@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni,-1
@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.,-1
@VirginAmerica I love the dancing little richard. cool beans.,1
@USAirways Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors.,-1
@SouthwestAir  placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?,-1
"@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD",-1
@VirginAmerica Have a great week 🌞✈,1
@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance,-1
@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.,-1
@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB,0
@USAirways has the WORST customer service and their flights are always delayed,-1
“@JetBlue: Our fleet's on fleek. http://t.co/mpi4yuo9jR” Oh word!!!!??????,0
@united no thank you,0
Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP,0
@AmericanAir I have been on hold w/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b/f call droped,-1
@JetBlue can I switch my seat for my trip on Sunday?,0
@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.,1
@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.,1
@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!,1
@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!,-1
@AmericanAir This entire process took sooooo long that no decent seats are left.  #customerservice,-1
"@united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage.",-1
@AmericanAir missing a full days of work thanks guys,-1
@USAirways your mobile app is horrible!  Needs a major overhaul,-1
"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!",-1
@united we have tried to change our flight THREE times on the phone and got disconnected each time.,-1
Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”,0
"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated",-1
@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!,1
@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?,-1
@united i have items of sentimental value that I'm heartbroken are missing,-1
.@JetBlue process begins 6:48,0
@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice,-1
@JetBlue  I'm game if you're buying!!  ;),0
@americanair I sure do. I'm running version 3.10.0,0
@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.,-1
👉🚪RT @JetBlue: Our fleet's on fleek. http://t.co/dSDEbodmEL,0
@SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!,0
@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond,-1
"@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?",0
@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.,-1
@JetBlue yes slc on 4/19,0
@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...,-1
@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf,-1
@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.,-1
@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy,-1
@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend,-1
@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!,1
@SouthwestAir Free TV watching Daytona 500! #Boss http://t.co/SbGBN7oUXy,0
@USAirways  can you help me out?,0
"@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus.",-1
@united no it weighed 45.5 and it was the only checked bag,-1
"@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not.",-1
@SouthwestAir not letting me DM. # is FSZ4YO,-1
"@SouthwestAir Denver to Phoenix, I think we're finally getting ready to take off.",0
@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude,-1
@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting,1
@united you'll be hearing from me for sure.,0
@SouthwestAir  how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?,-1
"@SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online?  If not, why not?",0
@united any updates with the DOT looking at the united fares from London to the US from last week?,0
"@AmericanAir when will there be wifi on the DCA-STL route?  2 hour flight, could use some love!",-1
"@AmericanAir thank you, truly appreciate the help, just sent a DM",1
@JetBlue 118 to Boston still sitting,-1
"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.",1
@JetBlue it's only because I'm wearing #TrueBlueColors!,1
“@JetBlue: Our fleet's on fleek. http://t.co/cRFrwpc1Sx”😂😂😂,0
@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.,-1
@SouthwestAir That's an awesome library.,1
@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.,-1
@SouthwestAir i hope i can take my selfie stick on the plane today! #goingtovegas,0
@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi,-1
@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?,-1
@USAirways / @AmericanAir are incompetent.,-1
@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza,-1
@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv,-1
@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937,-1
@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!,-1
@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.,-1
"@united my plane sounds like  a DJ  scratching is this normal? If so, will this eventually be a new entertainment fee.",-1
"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""...",-1
@USAirways Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!,-1
@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print,-1
"@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. 😒",-1
"@united 3 hrs searching for flts, find 1 on site & can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising",-1
Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane😡,-1
@united @suntoshi I still like you united airlines,1
@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.,-1
@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.,1
@united Phone,0
@united I did not.  That's why I am VERY concerned.,0
@AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!,1
@JetBlue #489. Flight #589 is departing before we even board,-1
@AmericanAir what is going on with the flight 2417? It has been delay a lot .,-1
@USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠,-1
"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!",-1
@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :),-1
@united too long for 140 characters,-1
@united i think he actually did not like your screen  @campilley 😃😃😃,-1
@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!,-1
@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi,-1
@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks,1
@JetBlue your agent told us TSA didn't have a crew to get bags!,-1
"@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out.",-1
@USAirways 4 hours... 4 hours... FOUR HOURS.  It's like this is a joke to you.,-1
"@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable.",-1
@JetBlue my flight attendant Angel was awesome. #415 #kudos,1
@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l,-1
"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.",1
@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh,-1
"@USAirways your app is bad, and you should feel bad.",-1
@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.,-1
@SouthwestAir @FortuneMagazine friendliest employees,1
@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.,0
@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!,-1
@united I did. It took about an hour and a half though,-1
@USAirways this very pregnant lady's hoping &praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!,0
@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP,-1
@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?,-1
@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!,-1
@SouthwestAir @Imaginedragons  Did they pick someone for Destination Dragons?,0
@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.,-1
"@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch",-1
@SouthwestAir when will dates to fly go past August 7 2015?,0
@AmericanAir second pic from CDG?,0
@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn,-1
"@USAirways @AmericanAir ""ma'am the doors close 10 mins prior to departure"" ""but I was here 20 mins before?!?"" laughter from the 2 agents",-1
@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines,-1
"@united Hi again, any updates here?",0
"@SouthwestAir @ClinicPolly 
Thank you-- I may have already responded but was 8UXZJ2",0
@AmericanAir the worst air experience I have ever had and I am not in the first plane yet.,-1
"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty",-1
@united thanks finally made it.. Missed meetings but what can I do now?,-1
@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!,-1
@SouthwestAir  I have a flight 2/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529,0
@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?,-1
@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.,-1
@JetBlue thanks!,1
@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0,-1
@USAirways You all work hard at making sure things flow smoothly. Keeping positive.,1
"@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual.",-1
"@USAirways do families no longer get early boarding with young kids?  American, your new parent, gives it to us...",-1
"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.",-1
@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?,-1
@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me,0
@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason,1
@JetBlue is flt 1202 delayed?,0
@USAirways can you priv chat to help chairman reroute,0
.@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations,-1
@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage.  Monika at MWA needs a PR lesson,-1
@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.,-1
@SouthwestAir is there a way to DM you?,0
@VirginAmerica  DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx,0
@united you think you boarded flight AU1066 too early? I think so.,-1
"@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?",-1
@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!,-1
"@AmericanAir Thanks. Two hours to go inflight, then hotel.  Hang in there with all the DFW travel delays AA team.",-1
"@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??",-1
@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.,-1
"@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help",-1
@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?,-1
@united Monday evening.,-1
@AmericanAir how can I when system always hangs up on me?,-1
@AmericanAir @DAI_President Good luck at DFW this evening AA!,1
@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days,-1
@AmericanAir  Mad love http://t.co/4ojrSDWPkK NYC-,1
@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl,1
@SouthwestAir @FortuneMagazine Love SW forever😃💕😍⤴⤴,1
@SouthwestAir please expedite missing bag claim #3526665682. Thanks!,0
@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.,-1
"@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5",-1
@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise,-1
@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek,0
@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!,1
@USAirways yes but lost a whole day.  Frustrating!!  #poor customer service,-1
@AmericanAir thanks for responding ... will do!,1
@SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!,0
"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted.",-1
@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?,-1
@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS,0
@SouthwestAir could you tell me if any upgrades are available on a flight out of STL tomorrow morning.,0
@USAirways another bad experience today.  Frozen pipes on 597.  Missing connection.,-1
@USAirways is a DM possible if you aren't following me?,0
"@united ""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi",-1
"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable.",-1
"@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.",0
@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?,0
@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?,1
@united followed you and DM'd you,0
@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235,-1
@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?,-1
@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.,-1
"@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged.  Thanks for the reply.",0
@united how much does a ski bag cost to check?  Bag contains 1 pair is skis and one pair of poles,0
@united are you trying to break a world record for most delayed flights in a year?,-1
@JetBlue Please come to Indianapolis!,1
@united what's the hold up with flight 6475 from SLC to DEN??,-1
@USAirways looks like you lost another customer  when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition,-1
"@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected👎 #DISAPPOINTED",-1
@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.,-1
@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x,-1
@JetBlue ..... No crew at our gate.,-1
"@united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but...",-1
@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip,-1
"@AmericanAir so, what should he do next exactly?!",0
"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!",1
"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue",-1
@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc,-1
@united idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber,-1
@USAirways great. I just called your fucking phone number and she hung up on me,-1
"@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!",0
@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍,1
@USAirways Easily the most ridiculous experience trying to spend money with your company.,-1
@united all day travel. #swag #ijustwanttosleep,0
@SouthwestAir finally through thx,1
@JetBlue I would go to Italy to visit my relatives and see the house my dad left when he passed.,0
@United never heard of this? http://t.co/QDebyaHqfM,-1
"@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?",0
@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY,1
"@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution",-1
@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :),1
"@USAirways sure, just DM'ed you.",0
"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?",-1
"@united I log in, view reservations, try view specific reservation & takes me back to login page,",-1
"@united Great, thank you!",1
@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?,0
@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈,1
@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).,-1
@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling,-1
"@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves.",-1
@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?,1
"@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc",-1
@JetBlue got it. thanks the quick reply.,1
@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.,-1
@united Definitely will!,0
@united more people would catch their flights if your attendants had more help!,-1
@AmericanAir My father loved working for you as well as PanAm,1
@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days,-1
@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http://t.co/QW2eBEEMVg,0
@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.,-1
@AmericanAir check your DM please,0
@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.,-1
@JetBlue THANK YOU! I am your new big fan :),1
@VirginAmerica all crap channels which is why I pay to watch UK tv,-1
@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.,-1
@SouthwestAir can one use a companion pass w/ a points Flight Booking Problems or is it only cash fares? Thx!,0
@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?,-1
@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.,1
@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.,-1
@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again,-1
@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.,-1
@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?,-1
@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...,-1
@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling,-1
@JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http://t.co/clvlhfgUZw,-1
“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏,1
@JetBlue don't know if u define that as a #ControllableIrregularity,0
@USAirways How many agents do you have working to handle the thousands of calls?,-1
@USAirways yes.  Every one of these on every flight is like this.  There needs to be more Velcro or something,-1
@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled,-1
@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight,-1
@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.,-1
@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07,-1
"@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!",-1
@united nothing else from you ^GJ? Where is your customer service?,-1
@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.,-1
@SouthwestAir Maybe it is just a machine...,0
@united great job losing one of my six bags on a direct flight.  Don't know how you manage to do it.,-1
@JetBlue I’m getting an “it depends” vibe. Fair enough!,0
@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!,-1
"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather.",-1
"@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell.",-1
@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J,0
@USAirways Ok Thanks,0
@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA,0
@SouthwestAir companion pass please!,0
@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.,-1
@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs,-1
@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now,-1
@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday.,-1
@USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book,0
@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.,-1
@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care,-1
"Yessir RT “@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.”",0
@USAirways i've been on hold for an hour trying to change my flight!!! COME ON,-1
@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!,1
"@USAirways OK we are on DAY 11 trying to  book a flight for 4.  Ur system STILL says ""due to weather….call back Late Flightr""  #outofbusiness ?",-1
@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed,-1
@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.,-1
@AmericanAir over 70 days  no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http://t.co/9R9OmzQAVI,-1
@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.,1
"@JetBlue okie doke! Knowing you, you will fix this ;)",1
@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air,0
@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?,-1
@AmericanAir flight 353,0
@JetBlue @ProfessorpaUL15 Always happy to help!,1
@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.,-1
@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!,-1
"@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least.",-1
@united  RES # 0167560070877     Fsqthg   Thanks,0
@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?,0
"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining",1
@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed,-1
@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!,-1
@AmericanAir me because it might not be so urgent for you but it really is for me. (5),-1
@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human,-1
@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours!  Get to CLT to horrid customer service!,-1
"@USAirways if there are empty first class seats on my flight at check in, why wouldn't I be automatically upgraded?",0
@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN,-1
@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver,-1
"@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!",0
@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid,-1
"@USAirways No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated.""",-1
@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.,-1
@USAirways Absolutely!! The staff was amazing!!,1
@JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute?,-1
@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.,-1
@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,0
@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!,1
@JetBlue So what about the plane stuck in Newburgh won't start.  It that weather reLate Flightd as well.  These passengers on plane for 10 hrs.,-1
@AmericanAir But you called me - and hung up.,-1
@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.,-1
@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded,-1
@JetBlue the best airline in the world,1
@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?,-1
@AmericanAir flight was Cancelled Flightled can you guys help?,-1
"@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night.",-1
@USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par.,-1
@united are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.,-1
@AmericanAir - I am Platinum.  I am flying USAir and they have stranded me in CLT.  Not answering phones. Did not rebook me.  Please help?,-1
@JetBlue 290 to Boston,-1
@JetBlue Boston gate C12,0
@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff,-1
@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.,-1
"@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition.",1
@USAirways never flying you guys again. your customer service is awful,-1
@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice,-1
@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful,1
"@SouthwestAir Beautiful, thanks a ton!",1
@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/ucF0B0bQ8r,0
"@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone?  I can't wait 2 hours.  :(",-1
"@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks",-1
"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional",-1
@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?,-1
.@VirginAmerica does that mean you don't have a policy for destroyed luggage?,-1
@JetBlue when your flights delayed :)))>>>,-1
"@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days.",-1
"@JetBlue but thank you! Love, an anxious flyer.",1
"@AmericanAir ""Thank you for contacting American. The email address you have written to is an unmonitored account”",0
"@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you.",-1
@united yes I did. Terrible service from your courrier,-1
@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...,-1
".@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now.",-1
@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.,-1
@AmericanAir we did for the last 8 hours.  Your customer service is horrendous.  I should have flown Delta,-1
@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting,-1
@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!,-1
@AmericanAir flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?,0
@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke,-1
@USAirways @AmericanAir how do I get thru on hold over 3 hours ?,-1
@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!,-1
@JetBlue flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop,-1
@JetBlue I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there.,0
@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,1
@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.,-1
@VirginAmerica SFO-PDX schedule is still MIA.,-1
"@AmericanAir ""bag has not yet been located"". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?",-1
@AmericanAir excellent!  Love you guys!  If it is first class I'll hug ya'll!  See you shortly!,1
"@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate.",1
@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.,-1
@AmericanAir were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w/ the plane. Any idea on how much longer?,-1
"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on",-1
@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure,1
"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?",1
@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks,-1
"@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love...",-1
@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!,-1
@SouthwestAir how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane.,-1
@JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy,0
"@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service.",-1
"@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost  an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr",-1
"@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy",-1
"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up",-1
@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA,1
"@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind.",-1
"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface",-1
.@USAirways Have you just given up?,-1
@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!,1
.@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2,-1
"@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail",-1
"@united you ask a lot of customers who  you routinely screw over. You know that, right?",-1
"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(",-1
@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?,-1
@AmericanAir  flight to dca I need to change asap help can't get through,-1
@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help & to call back Late Flightr. FOR A WEEK NOW!,-1
@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport,-1
@united Thanks JT,1
@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.,-1
"@JetBlue  hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear..",-1
@USAirways help im falling out of one of your planes,-1
@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.,-1
@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!,1
@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks,-1
@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault,-1
@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!,0
@SouthwestAir :( Thanks for the opportunity...,1
"@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?",-1
@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.,0
@united thank you. I flew into Newark from Vail/Eagle.,1
"@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!",-1
"Stop the madness ""@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K”",-1
Peak #Caucasity RT @JetBlue Our fleet's on fleek. http://t.co/cSNRPVY9b9,0
@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8,-1
@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here.  Thanks again for a sleepless night.,-1
@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.,-1
@SouthwestAir listening center is open seating just like on their planes. #RaganDisney,1
@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.,-1
"@AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??",-1
"@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold....",-1
@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose,-1
@USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class.,-1
"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26.",1
"@JetBlue 
Apparently not.",-1
@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.,-1
@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.,-1
@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348,-1
@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail,-1
"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare",1
@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?,-1
"@united  18 flights so far this year. 13 delays including 2 Cancelled Flightations.  Late Flightst reason, crew needed mandatory sleep. IN MEXICO!",-1
@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(,0
"@united 

There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations.",-1
"@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning",-1
"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital.",1
"@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more",-1
@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.,-1
@SouthwestAir JH thank you. I finally got through the second time.,1
@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair,-1
@SouthwestAir flight 1028 no delayed 1.5 hours.  Another week another delayed flight,-1
@USAirways how long for a reply,-1
@united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.,-1
"@JetBlue glitches on website re: Flight Booking Problems travel & checking in. Nothing between ur site & the airport was communicated, it was a nightmare.",-1
@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing,-1
@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name,-1
"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows ""On Time"" not ""In Flight"". Thanks.",0
@USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!,0
@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!,0
@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty,-1
@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up.,-1
@SouthwestAir yes please.my son lives in NJ.,0
@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!,-1
@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?,-1
@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.,-1
@SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place?,0
@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces.  Ur fired,-1
@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight.  #unacceptable #ORD,-1
"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.",-1
@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!,1
@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?,-1
Please don't. RT “@JetBlue: Our fleet's on fleek. http://t.co/gdzadXzBYA”,0
"@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight.",-1
"@AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again.",-1
"@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP",-1
"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy.",-1
@JetBlue I did get the email. Thought i wasn't supposed to reply to those😂,0
@USAirways the call hung up on me..,-1
@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue?,-1
@USAirways doesn't take into account the $450 it cost 2 rent a car 2 drive home,0
"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on ""travel size"" toiletries",1
"@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?",-1
@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.,-1
@JetBlue and the 20min line I stood in to drop my bag off?,-1
@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.,-1
"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks",-1
@united thanks. That means I have 30 minutes to make my international connection to HKG,0
"@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board",-1
@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.,-1
@USAirways How do I get through?,-1
@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.,1
@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird,-1
@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size,-1
@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take,-1
@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme,-1
@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!,-1
"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain",-1
@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow,1
@AmericanAir gotta be worse than @delta w/ on time departures.  I rushed back to terminal C for 8:25 flight but they haven't strtd boarding.,-1
@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.,0
@USAirways You suck in Philadelphia.  Let us off this plane! #phl,-1
"@USAirways ""admirals club"" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!",-1
@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.,-1
@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg,-1
@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.,1
"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice✈☺",1
@united #LAX #sunrise UAL212 LAX-JFK,0
@united they held the flight for our group of nearly 20 people.,-1
@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.,-1
"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!",-1
@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3),0
@JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice,-1
@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery,-1
@JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️,1
@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1.  Great job,-1
@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.,-1
@united Sandra at ur international checkin counter was rude and offensive.  She commented she didn't care if I complained cuz she had 25yrs,-1
@united  eventually.  You should approach bags like @AlaskaAir  they get it.,-1
Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366,0
"@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number.",-1
@JetBlue should I bother contacting them? I already checked into my flight 😕,-1
"@USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable",-1
@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine,-1
"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.",-1
@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay.,-1
@united this is despicable I spoke to  many diff people & everyone is telling me something different I have a claim no. I need my bag now,-1
@VirginAmerica Your website is down and I'm trying to check in!,-1
@SouthwestAir who should I contact about a missing Rapid Rewards credit?,0
"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.",-1
@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail,-1
"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't.",-1
@JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love!,1
"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise",1
@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.,-1
"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.",1
@JetBlue mechanical failure isn't Boston' fault.,-1
@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline,-1
@SouthwestAir ...and how does one obtain this companion pass?,0
"@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling.",-1
@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!,-1
@SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.,0
@JetBlue #AfterAll indeed! https://t.co/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair,0
@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.,-1
@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L,-1
@JetBlue 👍. I think I'll come take a nap at the terminal.  ;),-1
@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it,-1
@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa,-1
@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps,-1
@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :),1
.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.,-1
@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!,-1
@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation,-1
@united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl,0
@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!,-1
"@AmericanAir here we go again #aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night #shortstaffed",-1
@USAirways was on the phone for over an hour waiting without an answer. 😩,-1
"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍",1
@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put,-1
"@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another ""go-to"" airliner",-1
@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u,-1
@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?,1
@USAirways Looking for some help to recover an item I left on an airplane this evening,0
@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul,-1
@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence,-1
@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice,-1
@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space,-1
"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier",-1
@SouthwestAir always when I fly SW. #loyalRRmember,1
@USAirways any update on this flight?It's more than three hours delayed. Thank you.,-1
"@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?",0
@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?,-1
"@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100",-1
"@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks.",-1
"@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits",-1
@united First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http://t.co/1TFH2v0a7z,0
"@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?",0
@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee,0
@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks,-1
@united said they would give us a refund. 30 days Late Flightr NO refund.,-1
"@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?",-1
@SouthwestAir got it.  Next time I will know about paying extra to make the A Line.,0
@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip,-1
@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy,1
@united your airline is the biggest joke of an operation in the world.,-1
"@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??",-1
"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever.",1
@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP,0
@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!,-1
@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness,-1
@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous,-1
"@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated.",-1
@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired,-1
"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time",-1
@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA?,-1
@united yes was trying to upgrade my seat. Now there are no available spots,-1
@AmericanAir the saga continues..,0
@SouthwestAir Incredibly frustrating. I emailed but still haven't received a response.,-1
@united any news?,0
@united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?,0
"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!",1
@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it,-1
"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?",1
@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott,-1
@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt,-1
"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️",-1
@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR,-1
@JetBlue Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!,0
@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?,-1
@AmericanAir @lpalumbo what weather sun is out,-1
@JetBlue  no ... I am guessing I have to call someone,-1
@AmericanAir most disgusting chicken entree I've ever seen.  Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt,-1
@JetBlue @markie_post I'd like to see Markie too.,0
@JetBlue what crew? No one here is helping.,-1
"@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?",-1
@USAirways today's flight to Philadelphia.  It's a little disappointing for the unnecessary delays and it's not even snowing in FL.,-1
@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.,1
"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly.",1
@united how long does it take to get a response from your customer service about a complaint done through email?,-1
@united yes I have,-1
@AmericanAir follow me back so I can DM you guys,0
@USAirways  in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?,-1
"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses.",1
@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ,-1
@united you have to follow me in order for me to DM...come on now,-1
@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never.,-1
“@JetBlue: Our fleet's on fleek. http://t.co/HovuAIsG16” WTF 😂😂😂😂,0
@JetBlue That makes two of us! Lol #Blushing,1
@AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there,1
@SouthwestAir stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks,-1
@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick,-1
@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights.,-1
@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.,-1
@SouthwestAir following!! My bad.,0
@AmericanAir can you?,-1
@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky,-1
@united 1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime,-1
"@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why...",-1
@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..,-1
@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎,-1
"@JetBlue not cool to announce a flight ""delay"" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering  no help.",-1
"@JetBlue Or...

....how about a 1way LAX-NYC(area) under 190?! Is this possible ?",0
@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!,1
@united yall should probably work on that.,0
@USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow.,-1
"@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available",-1
"@JetBlue question, flying for the 1st time with my 16mont old son...do I need to bring anything for him? Birth certificate/S.S. card etc?",0
@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?,-1
@united your worker told us not to call because we'd be talking to someone in Thailand...,-1
"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options",-1
"@united thanks for that advice, so helpful. Can't believe you guys actually charge people to ""fly"" united",-1
@SouthwestAir thank you. Please follow and I will send.,0
"@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r",-1
@JetBlue Can you tell me which days you fly direct BUF - FLL and FLL - BUF?,0
@USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude & ripping up our tickets!,0
@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.,-1
@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice,-1
@JetBlue Call me when you do and we’ll have to hook up!,0
@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers,-1
@united I need you...to be a better airline. ^LOL,-1
@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary,-1
"@united hey awesome!  Thanks for the reply, will be filling the form out! @AmericanAir",1
"@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice",-1
@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...,-1
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln,0
@AmericanAir flights have been on time Late Flightly though!,1
@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.,0
@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.,-1
@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.,-1
@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave,-1
@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?,0
@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef,1
"@JetBlue appreciate the response but already spoke to a MCO and their response was ""There is nothing we can do"" idk if that's what you mean",-1
@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome,-1
@united how we looking on getting those bags to Lusaka,-1
@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!,-1
"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo",-1
@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!😖 http://t.co/RHw78ktQFO,0
@JetBlue thanks. I appreciate your prompt response.,1
@united chase says no referral bonus. Thanks.,0
@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!,-1
"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW...",-1
@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay,-1
.@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action.,-1
@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn,-1
@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA),-1
@SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC,-1
"@united 5 gate changes, two delays.  Even the crew thinks the airline sucks",-1
@AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop,-1
@USAirways thank you!!!,1
@SouthwestAir thanks for responding.,1
@SouthwestAir I need your help but no one will pick up the phone.,-1
@USAirways  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes,-1
"@JetBlue @Airbus  Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek",1
@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?,-1
"@USAirways should, but didn’t.",-1
"Thank you for your help, Shannon! Great customer service, @SouthwestAir.",1
"@USAirways told me I deserved to be delayed because I booked the last flight and then I hear ""the only inconvience is missing your flight""",-1
@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...,-1
@united I am still in the airport waiting for my flight.,-1
@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.,-1
@JetBlue Customer of the year? http://t.co/epqqONHO2H,0
@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔,-1
@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening,-1
@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!,1
"@JetBlue @_justdippin_ drops a new video off the upcoming project #TheTakeover, produced by YpOnTheBeat https://t.co/IKQBdZA7TN RT",0
"@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?",0
@USAirways i hope i get the opportunity to join the team with this job opening!,1
@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing.,-1
"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.",-1
"But expect no help from ->@SouthwestAir <-.  Our flt was canx at the last minute for ""weather.""  We flew home on weatherless @united.",-1
"@United the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner.",-1
"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos",-1
@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...,-1
@AmericanAir Thank you.....you do the same!!,1
@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS?  Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.,-1
@JetBlue flight was two days ago. Flight 1918 from POS.,-1
"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!",-1
@USAirways just hit 4hrs.  what is typical wait time right now? should i drive 2h30m to the airport service desk?,-1
@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!,-1
@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?,-1
@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.,-1
"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!",-1
"@United just played the Most bizarre ""safety"" video I've ever seen... http://t.co/Hlm2Oks6xl",0
"@USAirways will do.  maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered",-1
@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???,-1
"@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?",0
@united Worst airline ever?,-1
@JetBlue ill call in the morning. too upset right now.,-1
@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.,0
@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?,-1
@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled.  Need to get out there ASAP.,-1
@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!,0
@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa,-1
"@JetBlue there is no supervisor available, so they couldn't do anything.",-1
@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.,-1
"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.",-1
@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?,-1
@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks,1
"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!",1
@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?,0
@united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?,-1
@AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?,0
"@AmericanAir is that the ""record locator""?",0
@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?,0
"@USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!",-1
@JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?,0
@united I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x,1
@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place,-1
@USAirways seriously!!!  Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!,-1
@usairways I have been on hold for over 3 hours.  Please help! http://t.co/tyXAZtMQ1U,-1
@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees,-1
"@JetBlue lmfao, i love it",1
@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair,-1
@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI,-1
"@JetBlue hard to tell, but was told wifi only worked for one side of the plane.",-1
@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures,-1
"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?",-1
@JetBlue Come on and provide service from Destin- Fort Walton Beach Airport,0
"@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?",-1
@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel,-1
@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw,0
"@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!",-1
@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...,1
@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.,-1
@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!,0
"@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain.",-1
@SouthwestAir @taylormdowns We share that value in common. :),1
@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!,-1
Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU,1
@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet,0
@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs,-1
@VirginAmerica If only you guys had flights from CMH.,0
@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain,-1
See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http://t.co/atd2Sm8HF4,-1
@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.,0
@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG,1
"@USAirways We did. @AmericanAir said to open one with you, too.",-1
@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.,-1
@SouthwestAir   Where the heck are the bags for Chicago 408. It has been an hour,-1
"@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA.",-1
@SouthwestAir have been doing that for hours already,-1
@AmericanAir any earlier flights SAP->Mia & Mia -> New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102.,0
"@united okay - thanks for your help, JT! I appreciate your time!",1
@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.,-1
"@AmericanAir I didn't miss my flight.  American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault.",-1
@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service,-1
"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful",-1
@USAirways reservations had me on hold for 2 hours only to hang up...smh 😕,-1
"@united 
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace.",1
"@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!",-1
@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.,-1
@AmericanAir yes there's issues on the site as well unfortunately.,-1
"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?",-1
@USAirways that seems unlikely without a crew here to board us,-1
@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....,-1
"@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!",-1
"@united did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it, Goodnight now",0
@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.,-1
@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?,-1
@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?,-1
"@JetBlue Hey friends! Stupid question - Can I split payment methods for a flight purchase? Example: 1/2 debit card, 1/2 BillMeLate Flightr? Thanks!",0
@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th,0
@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...,-1
"@united ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU",1
"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?",-1
"@united - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process.",-1
"@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|",-1
@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.,-1
"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited",-1
@AmericanAir Thank you.,1
"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection",-1
@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.,1
@JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊,1
@united you are making me miss big snow in Montana. Not cool.,-1
@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!,1
@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠,-1
@united on your website it says 10 days. Its been 16 and counting.,-1
@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight,-1
"@AmericanAir really needs to get a a clue and start treating people like humans, not animals.  #americandairlinesSUCKS",-1
@JetBlue Is today's JetBlue Flight 918 (NYC->BOS) delayed? My app says on time and the website says it's not...,-1
@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.,-1
"@united all good, didn't die or anything. As they say ""you get what you pay for""!",-1
@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed,-1
"@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!",-1
@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me,0
@SouthwestAir do you think the flights out of Nashville will be Cancelled Flighted tomorrow?,0
"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...",-1
@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_,1
@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today.   #newamericanairline #cheapslogannotmotto,-1
@USAirways started trying to reach a real person over an hour ago still no luck,-1
"@united Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead.",-1
@USAirways  I've never been treated this badly,-1
@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them,-1
"@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)",0
@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.,-1
@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday,-1
"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!",1
@AmericanAir can I get home before 12 or no?,-1
@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!,-1
@united no wheelchairs,-1
"@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines",-1
"@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much",-1
@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz 😱❤️im dying,1
@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!,-1
@united Dmed you. Thank you,-1
@united They couldn't get me first class on any of their flights so I just rebooked myself.,-1
@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.,-1
@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.,-1
BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http://t.co/2z3hGqPRSG,0
@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.,1
@USAirways @AmericanAir are u paying incedentals? #noworstairline,0
"@SouthwestAir Times change, I guess. http://t.co/osox9h7fWY",0
"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback",-1
"@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!",0
@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?,0
@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.,-1
@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!!  Jack says hi! http://t.co/BHOOiyT6ZQ,0
@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.,-1
".@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold.  I know its snowing somewhere, but this is awful",-1
"@USAirways no worries, your flight attendant took care of it.",1
@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?,-1
@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day,-1
"“@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S” Thanks again SW",0
@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?,-1
@AmericanAir try this. DPDFPP,0
@united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.,1
@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.,-1
"@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot.  Both my flights f'd, Sunday for ""sickcrew"".  Cancelled Flighted my mechanics flight today.",-1
"@united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help",-1
@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.,-1
@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?,-1
@USAirways I'm supposed to fly through Dallas. Can you help me get a new itinerary?,0
"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!",1
You know what ... RT “@JetBlue: Our fleet's on fleek. http://t.co/WJYAs2D94n”,0
@SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol 😜✈️,0
@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention,-1
@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards,-1
"@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight",-1
"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around",-1
@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396,-1
@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing,-1
@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.,-1
@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.,0
@united seriously?   UA 806.  Delayed because of the copilot isn't here?  For 1.5 hours and he is only flying from Raleigh? Disappointing,-1
@SouthwestAir it says I can't because my flight is in progress.,-1
@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW,1
@united SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw,0
"@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?",-1
@AmericanAir Thank you.....you do the same!!,1
@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.,-1
"@SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?",0
@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!,-1
@USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?,0
@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue,-1
"@united really hoping to get some help here.  On my 5th attempt to get a resolution, and lost count of transfers.  help please! #mileageplus",-1
@united all set. Figured it out at the baggage office!,0
@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need,0
@SouthwestAir 8 mins!!! http://t.co/bbZiJWFDL3,0
@SouthwestAir good to know NOW!  Three sets of travelers in just 20 mins standing here waiting for mins to pass by.,-1
@USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help.  You can do better than that.  @av_duffy,-1
@united is the worst airlines sitting on the plane at  Houston-bush airport now for an hour and a half waiting for Late Flight passengers,-1
@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.,-1
@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:),1
"@united, there is no good word for describing how angry and pissed off of a customer you have made me.",-1
@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?,-1
@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat,0
@united Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX?,0
@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.,-1
@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e,1
😳 LOLOLOLOLOL “@JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP”,0
@USAirways @AmericanAir  Also your on-hold message is trying to sell Valentines Day gifts.  Over a week Late Flight.  Sounds about right for USAir,-1
@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out,0
@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/vGqOihtRkH,0
"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight...",-1
@SouthwestAir CEO using #Vegas band to help ‘connect’ to people. http://t.co/89gKYuf1Qh  #aviation #business #marketing #consumermarketing,0
@USAirways  thank you! Glad to be heading home! Great people at your call center!,1
@AmericanAir I DM'd you. Anything you can do?,-1
@VirginAmerica there is something wrong with you website in Safari iPhone,-1
"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?",-1
"@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer.",-1
"@united what do you think missing meetings is worth?  A flight voucher?  I fly all the time, so what would make it right?",-1
"@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats.",-1
"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg",-1
@JetBlue Does @AirCanada not take fraud as seriously?,0
"@SouthwestAir Hey there, can you follow us so we can DM you a question :) 😁",0
@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool,-1
@americanair I finally got someone on the phone so no worries!,-1
@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.,0
@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry,-1
@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet,-1
@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.,-1
@AmericanAir 8:30 departure?  Sure. Is there a catering strike at JFK?  @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o,0
@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!,1
@SouthwestAir I spoke to soon... My bag was lost.. :(,-1
"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request",-1
"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD",-1
@united Flight 280,0
@AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.,-1
"@USAirways the only way to assist, is to actually answer the phone.",-1
@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?,-1
"@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?",-1
"@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???",-1
"@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer?  #disappointed",-1
"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.",1
"@USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music & a msg that says ""call volume is high."" #vrm",0
"@SouthwestAir should get their shit together before they owe my $2,000 for my bag.",-1
@JetBlue No not yet. I will notify them. I'm new at this! 😊,0
@united or you'll Cancelled Flight my flight like you just did,-1
@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :),1
@USAirways Thanks for the information!,1
@united Thank you for your offer! All sorted out :-),1
@USAirways and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!!,0
"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare",0
@Jetblue  I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!,-1
@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst,-1
"@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying...",-1
@JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol,0
@USAirways is really good at deferring responsibility.,-1
@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!,1
"@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk",-1
@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.,-1
@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.,-1
@united @dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology,-1
@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!,-1
@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/,-1
@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx,1
@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?,-1
"@VirginAmerica Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign.",-1
@SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!,1
@JetBlue whats going on with flight 2034.  Delayed beyond 834.  Shouldnt thre flights switch at that point?,-1
@JetBlue @philpete wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly?,-1
@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks,-1
@AmericanAir Thanx for replying. DM sent,1
@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?,0
"@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted",-1
"@united I did, and as I thought, nothing happened",-1
@AmericanAir thanks. Delivery status??,1
@SouthwestAir awesome. thank you!,1
@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.,-1
@VirginAmerica ...Please come to Minneapolis St. Paul!,0
@USAirways I spent more on the room & transportation then I did the whole flight,-1
@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.,-1
@united when is my plane coming?  Been delayed for almost 7 hours. No plane.,-1
@united I have.,0
@USAirways transferred 4x pleeeeeeeease help!,-1
@AmericanAir no not yet. Waiting now to be connected to an agent,-1
@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm.  Instead I'm now not getting in until 4pm... tomorrow,-1
@SouthwestAir thankyou :))❤️,1
@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation?,-1
@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!,-1
@united ok thanks. I sent you a DM too. You can disregard that.,1
@AmericanAir finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience?,-1
@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer,1
@united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?,0
@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.,1
@SouthwestAir  what is the status on flight#122 STL-AUS?,0
"@AmericanAir versus @JetBlue 
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali <3",1
@USAirways is the @comcast of airlines #2hrs35minOnHold,-1
@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy,-1
@JetBlue with 3 kids and 11 days 340 + doesn't work and it's months in advance,0
@SouthwestAir So far so good! http://t.co/16c9ex79Rk,1
@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace,-1
"@united sorry, I hate united. i won't get to see my family until Thursday",-1
@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks,0
"@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff",-1
@united Twitter isn't letting me DM you..,0
@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta,-1
"@AmericanAir now I have to wait ""more than 60 minutes""",-1
@united Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!,0
"@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?",-1
"@USAirways  I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!",0
"“@SouthwestAir: #IfThe80sNeverStopped, we'd still be rocking out to this chart-topping hit"". What?  The 80's are over?",0
@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.,-1
"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful",-1
"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour.",-1
@SouthwestAir Thank you! I can't wait either :),1
@USAirways really? 8 hr delay in Virgin Island and not even a food voucher.,-1
@AmericanAir not to mention its a three hour wait to get an agent on the phone.,-1
@USAirways I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do?,0
"@united done just now, thanks.",1
@USAirways them and @AmericanAir,-1
@united thanks for more timely updates.,1
@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.,-1
@USAirways Your app and website are trash AF.,-1
@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious,-1
"@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?",-1
@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.,-1
@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.,-1
"Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til ""U"" are the only ""U"" in the sky. #NewAmericanStinks",0
"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!",1
@JetBlue Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw,0
"@JetBlue last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal.",-1
@united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6,-1
“@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏,1
"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)",-1
@SouthwestAir  the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry,-1
@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first,-1
@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp,-1
"@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer.",-1
No JetBlue… Just… no “@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQ”,-1
@united @perfectomobile Definately not an award for employer of the year #united13,0
@SouthwestAir I'm stuck in Fort Lauderdale.,-1
@SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3/19-3/23,0
@JetBlue i hate the internet lol,0
@AmericanAir thank you,1
@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail,-1
@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that,-1
"@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you.",-1
"@USAirways  ""please call Late Flightr"" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith",-1
@JetBlue I'm flying your airline just out of #LGA 😷,0
@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made,-1
@united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http://t.co/aI0Yzwt8Za,0
"@united @AmericanAir THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ",0
@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :),1
"@united  UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade...",-1
@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.,-1
@JetBlue Airways Corporation Price Target Update - Stafford Daily http://t.co/vQmdmZaFUJ,0
@united we had four scheduled flights on this reservation and literally did not take one! Unreal,-1
@united compensate us for new clothes bet you won't,-1
@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my  8am flight to Hayden/steamboat,-1
@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.,-1
@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.,1
@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!,-1
@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?,0
@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta,-1
@united it's not there we tried. It's already here in cancun just no one has delivered it,-1
@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.,-1
@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.,1
@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable,-1
@JetBlue when are you going to get wifi on your planes?,0
"@JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday?",0
@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason.  Alone with two kids. At least put her in group A,-1
"@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver...""",-1
@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?,-1
@VirginAmerica adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC,0
@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient,-1
@united @delta lost my luggage from ATL to  hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785,-1
@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http://t.co/zdKXn4kTOu,0
"@USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800#",0
@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.,-1
@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline,-1
@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic.,-1
"@USAirways Thank you, busy times.",1
@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...,-1
@united good fly!! #United #businessFirst,1
"@USAirways Thanks for showing interest...3880 to Greenville, SC.",-1
@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?,0
@AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying,0
@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#.  Need help.,-1
@SouthwestAir please do. Hate having to fly a different airline. You're my fav.,1
Welp. “@JetBlue: Our fleet's on fleek. http://t.co/kwUEk1uKbC”,0
@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.,-1
@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw.,-1
@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!,1
@JetBlue a little vino wouldn't hurt 🍷,0
@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number,-1
@USAirways Can you help me update KTN on the profile?  Ticket book via AA & that info didn't get pass on.  I've been on hold forever,-1
@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice,-1
@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?,0
@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow,0
@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.,-1
@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit,-1
@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV,1
@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united,-1
"@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight",-1
@united It is all good -- your 1K team has been nothing short of amazing with everything.,-1
"@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation",-1
"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm",-1
@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw,-1
@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR,-1
"@JetBlue Why doesn't your ""Best Fare Finder"" work?",-1
@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay,-1
@USAirways when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information.,-1
@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL,-1
@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP,1
"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues",-1
@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???,0
@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard,0
"@JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!",1
"2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies",-1
@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information,-1
"@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home 👠👠👠 (3 heel clicks)",-1
.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again,-1
"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!",1
@united are the ones who make it difficult for me.,-1
"@JetBlue Flight 2202 out of JFK, 2 & 1/2 hr delay. I could get over it if it was just  weather reLate Flightd, but considering it's not - Come on",-1
@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME.  Like the worst prank call EVER!!,-1
@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!,-1
@JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8,1
@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.,-1
@SouthwestAir Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http://t.co/qefKFWZo7d,0
"@USAirways I intend to..very much. My 4,000 followers will as well.",0
"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT",1
@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.,-1
"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!",1
"@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins.",-1
@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.,-1
"@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet.",-1
@USAirways Is your refund system down?,0
@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.,-1
"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO.""",-1
@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?,0
@united Classic,-1
"@JetBlue Worked now, ty",1
@SouthwestAir inflight entertainment.  Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http://t.co/kCDdOD7uFF,0
"@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports",-1
@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO,1
@united Give Cyndi & Troy each a gold star.,1
"@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k",-1
@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?,-1
@USAirways only to come home a day Late Flight to find out you guys have lost my luggage,-1
@united and was told that its been the case for weeks but is still not resolved.,-1
"@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed.",-1
@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?,-1
@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!,-1
@united IT-problems with the link? #3thparty,-1
@SouthwestAir Please bring back RDU to FLL direct route!  I noticed it is missing starting in Late Flight August!  The flights are always packed!,0
@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!,-1
@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH,1
@SouthwestAir I don't have a conference number.  I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour,-1
@AmericanAir you can tweet but not call! You're like a bad boyfriend!,-1
"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy",1
@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there?,-1
@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH,1
"@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.",-1
@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?,0
@USAirways needs to hire more people http://t.co/3LPVFhKy2F,-1
@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.,-1
"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.",-1
@JetBlue @cflanagian she's on to something,0
@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.,-1
@AmericanAir I even went to ticket counter and got no help,-1
@JetBlue *cough* #awkward!,-1
@JetBlue you're still the best,1
"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**",-1
"@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me",-1
@SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons,-1
@united OMG!!! you just bumped me off the last flight. Can this get any worse.,-1
@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?,-1
"@USAirways  Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death.",-1
@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome,-1
@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?,0
@united thanks,1
@SouthwestAir how do I get my companion pass?,0
"@USAirways found the tix#, security code not working. Tried a dozen times.",-1
@AmericanAir boom. http://t.co/PzGc6Jch7n,0
@USAirways Nice try.  Doesn't apply to Philly.,0
@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous,-1
"@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?",0
@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX,-1
@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.,1
@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed,1
@AmericanAir customer service (if you can call it that) refunded my money,-1
@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM,-1
@united except all of that delayed the flight anyway.,-1
@SouthwestAir @love_dragonss LAUREN IM SCREAMING,1
@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05,-1
"@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!",-1
@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.,-1
@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying,-1
@USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger,0
@SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK->MSY. Having troubles tracking it down. Any help?,0
@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.,-1
@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated,-1
@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA,-1
Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB,-1
@SouthwestAir @FortuneMagazine well deserved!,1
@SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night,0
@SouthwestAir from LGA to San Diego,0
@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.,-1
@USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but,-1
. @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it,-1
@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!,0
@VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs,0
@USAirways worst trip ever!  Wish pilot would've let me off plane at 12pm during 1st delay.  Now 1030pm and still sitting on runway.,-1
@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey,-1
@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL,0
@JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of,-1
@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.,-1
@JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue?,-1
@usairways @usair   idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando,-1
@SouthwestAir wifi stays connected about the lifetime of a higgs boson,-1
"@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain",-1
@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.,-1
No. RT @JetBlue Our fleet's on fleek.,0
@USAirways Fuck you,-1
"@USAirways @AmericanAir been with US Airways since 03,  back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.",0
"@SouthwestAir Thanks, you guys are the best",1
@AmericanAir I need a flight out tonight. Isn't there anything else?,-1
@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA,-1
@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...,-1
@united No problem just follow me back so I can! Thank you!,1
"@JetBlue Thx for the pointer, but Im good with the big monitor.  Any advice on who I should pick to come our of the Western Conf (NBA)?",0
@JetBlue where did my travel bank credit go?  I can't call you right now.,-1
@AmericanAir please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice & snow!,0
@SouthwestAir Yes! How about #DestinationDragons in San Diego?!?,0
@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?,0
@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.,-1
@JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http://t.co/znsUjP86Bv,0
@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars,-1
@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?,0
@united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know,-1
"@USAirways - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls.",-1
"@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail",-1
"@united's first-class #cockup
http://t.co/oh7CFv7DHR",-1
@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?,-1
"@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins",-1
@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW,-1
"@united this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW",-1
@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry,1
@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon,-1
@united ridiculous! I have to be refunded whenever I get at my final destination or not!,-1
@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks,-1
"@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove",-1
@AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice,-1
@JetBlue You failed. That's the answer. Please don't justify otherwise.,-1
"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now.",-1
@AmericanAir that's quite an impressive list of fees!,-1
@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz,1
@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm,-1
@JetBlue Great thank you!,1
@AmericanAir well I'm flying @JetBlue instead - for free! Their credits actually work.,0
@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking,-1
@USAirways i got through and am able to switch my flight with no charge. Thank you,1
@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!,-1
@JetBlue perfect! Probably need some coffee to stay awake during the night ;),1
@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.,-1
@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence,-1
@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED???,-1
@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine,1
@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?,-1
@USAirways been trying for weeks no use,-1
@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option,-1
@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in,-1
"@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?",-1
.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.,-1
@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.,-1
@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!,-1
@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad,-1
@JetBlue The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/ltwhmOL1Dr,0
"@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz",-1
@AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be/is Cancelled Flighted. Don't want to make the hour drive!,0
@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭,-1
"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change",-1
@united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points/mileage to my account!,-1
@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating,-1
@JetBlue thanks so much for your condolences and quick response. It is very much appreciated,1
@JetBlue we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info?,-1
@SouthwestAir surprise surprise more delays. Seems to be the norm.  Broken down equipment.,-1
"@AmericanAir I didn't want to Cancelled Flight, I wanted to take someone off and keep my price. Held at 402, at 10am today 440, now 530",-1
@united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help,0
@SouthwestAir Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17,-1
@SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC,1
@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable,-1
@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A,0
@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?,-1
@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...,-1
@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!,1
"@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1",-1
@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.,1
@USAirways well this is about as worthless as your regular service.  A bunch of do nothings and idiots. #sucks,-1
"@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL > SXM flight? trying to hep him out",-1
@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.,0
"@USAirways. On hold 2hrs after my flight was Cancelled Flightled & ""Anthony"" was beyond rude and not helpful! @AmericanAir they're weighing you down.",-1
"@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child.",-1
@JetBlue Will do.  I'll tell him you say hey.,0
"@JetBlue w/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?",0
@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!,1
"@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time",1
@SouthwestAir  when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?,-1
@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home...,-1
"@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed.",-1
@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr,-1
"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!",-1
@united. Once again your lack of customer centricity us astounding,-1
"@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours.  3 diff agents each w/ different information, frustrating, kept getting txfd...",-1
@USAirways This is the last time I use your airline. I promise that!,-1
@united kept me watching the safety video for the first time in forever. Nice job 👍.,1
@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.,-1
"@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw",-1
@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.,-1
@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!,1
"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!",1
@united I will. I have to get to Bangkok. I have just 17 days to spend with my husband in his mid deployment leave. Like to get there asap,0
"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew,  7 hours from now, when the plane is already here.",-1
@SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell,0
@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.,-1
"@AmericanAir i tried all day. Have been disconnected due to ""heavy call volume.""",-1
"@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight....",-1
"@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta",-1
@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.,-1
@united thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.,-1
"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed",-1
@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁,-1
@AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF,-1
@JetBlue do you do any discounts for volunteer firefighters?,0
@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL,-1
@SouthwestAir  Please Help. We really want to fly with you. #guessweflyingdelta,1
@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?,0
@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out,-1
@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs,-1
"@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR",-1
@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many,0
"@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc",-1
@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu,-1
@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.,-1
@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?,-1
@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.,-1
@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk,-1
@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.,-1
@united U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable,-1
@JetBlue other jfk to Boston flights went off with some delay but not this.  #epicfail,-1
@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3,-1
@USAirways thank you,1
@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes,-1
@JetBlue do you have a waiver for NY weather today?,0
@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol,0
"@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail",-1
"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.",-1
@united Turkish Airlines rebooked us a United flight on our second leg from FRA -> IAD. Is there any way to check if upgrades are available?,0
@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found.,-1
@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.,-1
@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?,0
@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;),1
"@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls",-1
@VirginAmerica On all your flights?,0
@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR,-1
"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!

http://t.co/wDyEkVB1Ze",-1
@USAirways thank you!!,1
@united obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx,-1
"@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours",-1
@VirginAmerica add DTW and I'm sold!,0
"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.",-1
@usairways 2+ hr wait & really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives?,-1
@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???,-1
@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.,-1
@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.,-1
@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.,-1
@AmericanAir Oh they seem  to have reappeared now lol,0
@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful,-1
"@SouthwestAir Thanks for the quick reply!  I travel a lot...but not that much, lol.",1
@united is the worst airline in the world.,-1
@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?,-1
"@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault....",-1
@AmericanAir Thanks :-) Good to be back safely. See you again soon!,1
@JetBlue just lost my business   Enjoy your profits,-1
@SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend & I have been @Imaginedragons fans since 2009. They are awesome!,0
@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges,-1
"@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!",-1
@united please see dm!!,0
@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1),-1
@JetBlue you guys rock!,1
@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet.,-1
@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday,1
@SouthwestAir LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS,1
@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI  < my child was inspired.  Thank you.,1
@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it,-1
@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate,-1
@SouthwestAir please send me a number to call to talk to a person and not be put on hold,-1
"@SouthwestAir Thanks for the terrible service! Stranded in MDW for 2 days, & now can't find confirmation for rebooked flight from MKE.",-1
@USAirways how about a drink voucher for the next flight?? #winkwink,1
@AmericanAir no worries even though I was talking about seat assignment :),1
"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!",1
@SouthwestAir freezing in the plane,-1
@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(,0
@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.,1
@united Making sure your flights aren't delayed due to poor maintenance would be a start.,-1
"@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights & cheaper costs have me switched. 😔 why...so... few...direct...flights?",-1
@united 1632 was phenomenal frm gate (SEA) to gate (IAD),1
@JetBlue sent :-) curious to see what kind of comp we get.,1
@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?,-1
@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.,-1
@USAirways what's going on in CLT?,0
"@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.",-1
@SouthwestAir Thank you. Great tool,1
"@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because...",-1
@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir,-1
@JetBlue my daughter's college game in Denver.  Only one set of parents will be there 😢😢😢,0
@jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email...,-1
@USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8,-1
@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information,-1
"@united diverged to Burlington, Vermont. This sucks.",-1
@USAirways what's wrong with the plane? Flt 581,-1
@JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http://t.co/lTf2quD3Xc,0
@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online.  How am I supposed to get some help?,-1
@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.,-1
@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH,-1
@united if you lost my belongings then BE HONEST!,-1
@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993,-1
@united Could this email be resent as it doesnt appear to have arrived.,-1
@united more and more delays! No CS help at all! No notifications!,-1
"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN",1
@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW,-1
"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United",-1
@USAirways I can't wait for the @nytimes and @WSJ to find out how poorly @USAirways handled this situation. #shameful http://t.co/HHOxQPsUbA,-1
@SouthwestAir breaking my heart at BWI 9 hrs @business,-1
@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica,-1
@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!,1
"@united no bag tagging, led to many people backing up the aisle to front with bags",-1
"@USAirways @Gregm528 well there is certainly nothing happening ""in front"" of the scenes. #Noaccountability  #disappointing",-1
@united  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll,-1
@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?,-1
@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!,-1
@USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service,-1
"@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable",-1
@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.,1
"@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]",-1
@AmericanAir 740pm wheels up to be exact.  I'm sending a DM.,0
@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!,-1
"@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?",-1
@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared,-1
@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation,-1
@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly,-1
"@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service",-1
@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.,-1
@united + that's the gist of what the flight attendant told her.,-1
@USAirways you guys straight up suck ass,-1
@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.,-1
@united never flying with you guys ever again. The customer service is piss poor at best.,-1
@united Lisa J is amazing the guy not so much.,0
@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat!,-1
"@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!",-1
"@united I'm glad 1K means something, lol!",0
@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio,0
@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow,-1
@AmericanAir thank you. They are processing my refund.,1
@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect?,-1
"@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief.",-1
@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!,1
@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.,-1
@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass,1
@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r,1
@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!,-1
@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock,1
@united stop picking on us #CLE http://t.co/VTqE8m1L3i,-1
@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???,-1
@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare,-1
@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours & still yet to speak to a human.,-1
@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6,-1
"@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though.",1
“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer,-1
"Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?”",-1
"@JetBlue not to get into semantics here but ""by"" means ""within the extent or period of; during"" and it is still technically 2/19 #dictionary",-1
@united this is getting ridiculous. Now we're missing our connection.,-1
@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame.,-1
@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.,-1
@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.,-1
"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!",1
@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.,-1
@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?,-1
@AmericanAir I want to speak to a human being! !!  This is not an obscene request!,-1
@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!,-1
@USAirways on hold for 2 hours. You know what just keep my money,-1
@AmericanAir how hard is it to have catering ready to go?,-1
@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!,0
".@SouthwestAir Well, we all need something to aim for.",0
@SouthwestAir please please please answer the phone. . .,-1
@united you are offering us 8 rooms for 32 people #FAIL,-1
@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps,-1
"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed.",1
@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded,-1
"@southwestair is your companion pass broken today? 
purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)",0
@united   Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a,-1
@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.,-1
@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy,-1
@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler!,-1
@USAirways ... What's going on at @PHLAirport ?!  I've been sitting at the gate for 45minutes.,-1
@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!,-1
"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start.",-1
@united Just saying the truth. You don't even an email! #2015,-1
@USAirways @AmericanAir  stranded in North Carolina and trying to figure out options but can't get anyone to talk to,-1
@united WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!,-1
@united that's great! pls let me know when u start!,1
@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :),0
@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.,-1
@USAirways how does that help me when I get no response from there??? #usairwayssucks,-1
@SouthwestAir very poor customer service thru out each of my cxl flights😔 I should've flew @Delta,-1
@JetBlue what is the Mosiac 800 #?,0
"@united Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?",-1
@united okay ase24766m. Find our luggage.,-1
@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?,-1
@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.,-1
"@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!",-1
@AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.,-1
@SouthwestAir please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW,1
@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there,-1
"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account.",-1
"@AmericanAir Yeah, try harder. No catering truck in sight.  Can we just leave now w/o the food won't eat anyway?",-1
@united 132 characters does not cover my reasons I'm afraid,-1
@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm,-1
"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized",-1
@united - sitting in seat 10D on a flight back from Vegas to Chicago.  Someone left a folder that looks important in the seat pocket. (1/2),0
@AmericanAir can I DM you info?,0
@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia.,-1
@JetBlue on flight 622 from Nassau to JFK. Not showing Cancelled Flightled yet but assuming it will be? Any info?,0
@SouthwestAir Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :(,0
@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :(((,-1
"@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!",1
@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491,-1
@SouthwestAir yes I was everything worked out great,1
@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again,-1
@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience,-1
@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air,-1
"@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience",-1
@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.,-1
@united past,0
@JetBlue @lopezlaymari what a patronizing response to a legitimate issue,-1
@AmericanAir thank you! My lost item was located at ORD and is being returned to me.,1
"@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am",-1
@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!,-1
@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job,1
@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924,-1
@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?,0
@SouthwestAir @karajusto OK we will! Thank you!!!,1
@united of course but they were just as helpless as everyone else .,-1
@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on,-1
"@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon",0
@USAirways and if the flight is full?,0
@united I have proof that my situation now is due to company mistake,-1
"@USAirways US 728 Uh oh, no gate. Now truck will come to us.",-1
@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW,0
@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.,-1
@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?,1
@USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service,-1
@united thank you! 😊,1
".@united it will be because I'm moving to @AmericanAir because of @united talk, no service",-1
@united you guys are complete ass,-1
"Noooo don't do it, please don't do it 😩RT @JetBlue: Our fleet's on fleek. http://t.co/lsxJI0oUvR”",-1
"@AmericanAir thx, just sent the DM",1
@USAirways Fortunately you have staff like Lynn S. and DeeDee who actually understand customer service and simply being NICE.,0
"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip",-1
@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats,-1
"@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.",-1
@USAirways @rylietolbert15 wow you wouldn't say,-1
@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.,-1
@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...,-1
@united is amazing how hard is to talk with customer service! !!,-1
@united workin on it. Waiting on him to reply.,0
@united thank you!,1
@AmericanAir I have been on hold w/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b/f call droped,-1
"@AmericanAir
 Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.",-1
@usairways sadly they've tried that and airport agents…no flights so they're stranded at PHL. No chance of a hotel for them?,0
@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys,-1
"@SouthwestAir Disappointed in the FAA ""regulation"" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited",-1
@united this is very disappointing. This is about customer service.,-1
@AmericanAir appreciate it!!,1
@USAirways @AmericanAir any help regarding flights out of KPHL would be much appreciated,0
@VirginAmerica can you please have flights in  SJC ? I have no choice but to fly Southwest to Vegas 😩😭,0
"@united yup, it just happens way too often...5 times in the last 12 months",-1
"@SouthwestAir has grounded 2 flights b/c of equipment problems & been rude to my wife, traveling alone w/our 2 young kids.  never again.",-1
"@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful.",-1
"@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago.",-1
@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!,-1
@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?,-1
@USAirways haha no worries you guys are the best!  +1 for spelling my name correctly,1
@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!,1
@united do you have an e-mail address I can write my account to? Might be less likely to disappear,0
@united On top of that I paid for 1st class and my wife got stuck in coach.,-1
@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable,-1
@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.,1
@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?,-1
@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta,-1
@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.,-1
@JetBlue thanks for letting us know. Hoping for no more delays!,1
@JetBlue I applied for a job at PDW where could I go for follow up. I'd really love the job #ilovejetblue,0
"@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising.",-1
@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice,-1
@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.,-1
@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup,-1
@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection,-1
@united Yes. About an hour after landing.,0
"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?",-1
"@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe",-1
@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!,0
"@USAirways 
This is how vacations get Cancelled Flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb",-1
"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL.",-1
@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up!,-1
"@united yes, would love an upgrade or voucher,  please give me a call 9148445695",0
@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword,-1
@JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?,0
@SouthwestAir thx - fingers crossed they are found.,1
@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?,-1
@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com,-1
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/D1eRGPdWsJ,0
"@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around.",-1
"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?",-1
@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .,-1
@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.,1
@JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?,0
@USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?,0
@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers,-1
"@SouthwestAir thank you, will do",1
"@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?",-1
@JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name,0
@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.,-1
@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.,-1
@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs,1
"@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF",-1
@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir,-1
@SouthwestAir Thank you!,1
"@USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help",-1
@USAirways help! I've been on hold for almost two hours. Trying 2 get home.,-1
@JetBlue I believe you have to follow me so I can send you a message,0
@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights,-1
@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems,-1
"@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight",-1
@JetBlue 6am Austin to JFK,0
"@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).",0
@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons,1
"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)",1
@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!,-1
@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable,-1
@AmericanAir 235.  We made it to Seattle...,0
"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot",1
@united landing in Chicago - saw it once we were already airborne.,0
"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in",-1
@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(,1
@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!,-1
@JetBlue I would like the actual email address so I can follow up. thank you.,0
@AmericanAir will not let me reuse my ticket.  Thus I have booked my vacation with Delta!  Never flying on American again......,-1
"@united thanks, it was my first time in a United lounge and felt welcomed.",1
"@USAirways, if I rebook on another airline after my flight was Cancelled Flightled, do you reimburse? I need to get home today, not Tuesday.",0
@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks,1
"@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!",-1
@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers,-1
@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy,-1
@SouthwestAir Congratulations!,1
"@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???",-1
"@JetBlue I want you guys to be the first to fly to #Cuba, from NYC.",0
"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA",-1
@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.,0
@United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via @HuffPostBiz,0
"@JetBlue they absolutely guaranteed us we would sit with our kids. Your ""terms"" response is insulting.  #jetblue",-1
@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE,-1
"@JetBlue yes, today. Flight is full now. They said no to me at gate :(",-1
@AmericanAir just downloaded the app for iPhone.  Notice drink coupon but nothing is displayed?  Getting ready to fly...,0
"@united how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight, from NRT!",0
@USAirways ok thank you we were told ground delay due to snow.,1
@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare,-1
@SouthwestAir  Southwest is currently awaiting government approval for this route. Do we know when it will be official?,0
@JetBlue we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG,0
@USAirways  #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie,-1
@JetBlue Promo Watch Phone $33 at Amazon check http://t.co/leNaOwFyvU,0
"@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor.",-1
"@JetBlue claims w/ customer protection they ""will notify customers of delays, Cancelled Flightlations and diversions."" #NotTRUE http://t.co/3oq1T4ohjl",-1
"I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue",-1
@united is it even legal for you guys to advertise flights that you cant honor??,-1
"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried.",-1
"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?",-1
@united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??,-1
@JetBlue will you please start offering more routes out of @triflight to more locations,0
@JetBlue sent,0
@united followed & DM'd.,0
"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.",-1
@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff,-1
@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue.,-1
"@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour.",-1
@USAirways please follow me so I can DM you about something,0
@USAirways is the worst airline to ever travel with.,-1
@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.,-1
@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks,0
@SouthwestAir i hope i can be apart of the team with this job opening!,1
@JetBlue what's a good address to send feedback over email?,0
@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?,-1
"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +",1
@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts,-1
@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD),-1
@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt,-1
"@united tried to and got through the whole 2,000 characters and I was not even done.",-1
"@united I can’t go back to the airport, I’m working, and won’t have time.  Are you telling me there is seriously no other way?",-1
"@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse?  #nothappy",-1
@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless,-1
@SouthwestAir yes please!,1
@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg,0
"@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.",-1
@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.,-1
"@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch",-1
"@SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that?",0
"@united has been showing the same tone deaf video for all these years about how ""wifi is coming!"" Hah.Not before I leave. @VirginAmerica ftw",-1
@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟,1
@united is by far the worst airline ever 😡😡,-1
@AmericanAir does that mean my ktn is not in my reservation?,0
"@AmericanAir great, thanks!",1
@united thank you for following up!,1
@united Thank you! You need to follow back tho otherwise I can't DM you. X,1
@VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund,0
"Cc @DadBoner  #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options""",1
"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!",1
"@AmericanAir SJC->LAX. After the fourth time, I gave up!",-1
@SouthwestAir can I get some luv with a fallow?,0
@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!,-1
"@united €202.88 is the difference between the booked flights, do you want screen shots?",-1
@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!,1
"@united I'm in Denver, my bag is in San Jose. See something wrong here.",-1
@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!,1
@USAirways thanks,1
"@SouthwestAir oh, is it only in Atlanta?",0
@JetBlue once you go blue you don't go back,-1
@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415,-1
@SouthwestAir Just DMed you my confirmation number.,0
"@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail",-1
"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!",1
"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem...",-1
@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.,-1
@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...,-1
"@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected",-1
@united tried that. Cannot figure out where to go to get it.,0
@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted,-1
@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R,-1
@united how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?,0
@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines),-1
@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!,1
@SouthwestAir I would love to go to the Atlanta show ♥️,1
"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options.",-1
@JetBlue Still love you guys. But get me to Vegas already! ☀️🌴✈️🍸🎲,1
@SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.,0
@JetBlue should I check in my awesome bag on my flight or carry it on... Decisions...,0
"@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.",0
@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....,-1
@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,0
"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.",-1
@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?,-1
@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..,-1
"@JetBlue You never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will  make everything hunky-dory. You blew it.",-1
"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight",1
@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW,-1
@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.,-1
@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(,-1
@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.,-1
😐 “@JetBlue: Our fleet's on fleek. http://t.co/QavvlAXLkl”,0
@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!,-1
@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...,-1
@SouthwestAir How do I enter passport information on an existing reservation before check in?,0
@SouthwestAir Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo,0
"@USAirways BF has been stuck in CLT all day. Is the lounge offering free ""This weather sucks & we all want to cry"" tequila shots?",-1
@SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome,1
@AmericanAir thanks for the update,1
@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?,-1
@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx,1
@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?,0
"@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.",0
@JetBlue Not helping since there's a bunch of us trying to get off at the same time.,-1
@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies,-1
@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!,-1
"@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in.",-1
@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.,-1
@AmericanAir Still looking as we speak.,0
"@JetBlue I like "" Follow @JetBlue """,1
"@united rarely ceases to amaze...for the worse.  i hope this is the last time i ""have"" to fly with you.",-1
.@VirginAmerica I heard he has a virgin mobile hotspot ;),0
@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always,-1
@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!,-1
"@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?",-1
@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?,-1
@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.,-1
@USAirways she just did but really how drunk does someone have to be before you stop serving them,-1
@united  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.,-1
@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http://t.co/Swb1gR57Cc,0
@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!,-1
@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.,-1
@JetBlue I don't want to seem crazy! Have already asked twice!,-1
@USAirways your chairmans phone is down. what other number can i use?,-1
@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.,1
@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh,1
@united DM the conf # to you - did you receive it?,0
@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https://t.co/KtAWbiUUro,0
@AmericanAir one staff on desk. Now been queuing for over an hr.,-1
@united I'm a UA 1k. I think it's @iamtedking who was looking for help,0
@SouthwestAir is this a sick joke? #toyingwithouremotions,-1
@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches,1
@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock.,-1
@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation,0
@USAirways you're killing me from the inside,-1
@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?,-1
@USAirways So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX?,0
@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?,0
@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!,-1
@united Thank you! Off to LA to do something very special.,1
@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??,-1
"@USAirways @AskPayPal completed. If that's the case then why does it still say ""in progress"" on Paypal's website. I reserved on the 13th.",-1
@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue,1
"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.",1
@USAirways  2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold,-1
"@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert.",-1
@USAirways just called reservations.  Cannot change just able to put note on res.  Problem is tsa...,-1
@united Cool. Thank you.,1
@USAirways  Interesting you forward compliments but never complaints!  World's worst airline #GoingForGreatnessFAIL,-1
@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?,-1
"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!",1
@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face,-1
@SouthwestAir finally!,1
@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.,1
@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?,-1
"@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?",-1
@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef,0
@SouthwestAir How do I stop getting credit card apps? I already have a card!,-1
@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease,-1
@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?,-1
@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun,-1
@united JT the issue is with missed connections early gate closings and zero concern from customer service,-1
"@JetBlue if there is a ""processing error"" the  why do you send out full flight tickets and confirmations? #FlySouthwest",-1
"@USAirways that's ok, just know that I'll most likely never book with you again",-1
@united this customer service experience will be tweeted for quality assurance.,-1
@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.,-1
@SouthwestAir Is there anyway to pay more to get priority boarding A 1-15?,0
@JetBlue Charleston - from your app guys as of a few minutes ago!!! http://t.co/sEUlpvfn95,0
@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?,-1
"@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves.",-1
@USAirways I expect something more than telling me to see an agent to rebook my flight...,-1
@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue,-1
"@southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads / snow",0
"@JetBlue Im just saying change can be amazing, like Miami. 😉",0
@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport,-1
@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!,-1
@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?,-1
"@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united",-1
"@united Do you mean ""fortunately""? I don't want my flight to be affected! 😉",0
@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.,-1
@USAirways u guys suck,-1
@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT,-1
@united why do you bother surveying me!,-1
"@SouthwestAir I'm teaching new #travelers how to research, #budget & #save for a trip today! http://t.co/Qll48r57ep",0
@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline,-1
@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!,-1
@united also checked email you have on file for me and it is correct,0
@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(,-1
@JetBlue thanks!! Great service in #T5 already! #lovejetBlue,1
@united You make it hard to fly with you. Delayed over an hour and now the plane  is turning around & heading back to the gate. #connection?,-1
@JetBlue of my tray table is broken what do i do?,0
"@USAirways Your software is broken. ""Call Customer Support"" is not the fix. Like I said earlier, yell at your developers.",-1
@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff,-1
@SouthwestAir I will say that your customer service has consistently been the very best!!!,1
@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.,-1
"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging""",-1
@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight,-1
@AmericanAir Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?,-1
@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Nassau News Live http://t.co/7E5bxwG16t,0
@JetBlue thank you,1
@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS,-1
@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!,1
@united thank you,1
@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http://t.co/gVgKHbx1RB,-1
@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?,0
@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.,-1
"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance"".",-1
@united clicked on the link and got this? #confused http://t.co/xMAQcucWZl,0
@AmericanAir Great seats on this aircraft!,1
@AmericanAir THANK YOU!!! 👍👍👍👍👍,1
@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?,-1
@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.,-1
@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.,-1
@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.,-1
@united Thank you for the Delta transfer. Will my bags go too?,1
@united Yes. Luckily I was there.,0
"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.",1
@JetBlue Thank you for your excellent customer service - resolved issue quickly.,1
@AmericanAir thanks!,1
@JetBlue oh. And thank you for responding,1
@united - my son left his tablet on plane.  Am out of country and can not call easily.  Is there an email to contact?,-1
"@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions.",-1
"@united We were told by United to ""carry over/carry back"" for the refund.",0
@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.,-1
@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.,-1
@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.,-1
@USAirways no wonder you are the lowest rated airline in america. #shameful #USAirways,-1
@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.,-1
@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW,-1
@united Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?,0
@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end?,-1
@united My feedback and concerns via your site aren’t going to improve my poor airport experiences.,-1
"@USAirways first, luggage got stuck in a different city, now I get them back today & one of your employees stole a pair of gloves from me!",-1
@JetBlue flight16?,0
"@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best.",-1
"@SouthwestAir thanks, but they told him he couldn’t a few hours ago, then my plane left  after I tried to do it. Stuck waiting for hours now",-1
@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online....,-1
@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4,-1
@united is there a referral program for the Milageplus explorer card?,0
@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW,-1
@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir,-1
@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5,-1
"@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice",-1
@SouthwestAir When does the new schedule open that takes us past 10/31?,0
@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere,-1
@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!,-1
@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?,-1
"@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did.",0
"@united Thanks so much , my passport was recovered",1
@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled,-1
@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei,0
@JetBlue keeps getting better. No water on the plane.,-1
@AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food,-1
@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings,1
"@AmericanAir no worries, loved flying with you guys. Thanks!",1
@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone.  phone is 30 minute wait.,-1
"@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable.",-1
@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error,-1
"@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?",-1
@SouthwestAir you guys are awesome... #dontchangeathing #luv,1
"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!",1
"@USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not?",-1
@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before,-1
@united says @USAirways  is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im  sorry. I want my clothes!!,-1
@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter,1
@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.,0
@USAirways @AmericanAir First Class all the way!!💺✈️ Headed to @portlandjetport http://t.co/kDMq0jps02,1
@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice,-1
@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job,-1
@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out,-1
@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.,-1
@JetBlue #jetblue #sofly #wish #firststari seetonight http://t.co/pyJAoayNx6,0
"@united ok, have sent u info via DM. I appreciate your help and consideration. 😊",1
@VirginAmerica I miss the #nerdbird in San Jose,0
@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!,-1
@JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt,0
"@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines",-1
@JetBlue - I will for sure. But my TSA-Pre works with other airlines. Why is Jetblue different?,0
@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!,-1
@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever,-1
@SouthwestAir I want one!,1
@AmericanAir yes I did but no response.,-1
@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere,-1
@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!,1
@AmericanAir These birds could fly to South America for example #Argentina,0
@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines,-1
@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail,-1
@USAirways you are the worst.,-1
@united Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw,-1
@united thank you. Literally called for preboarding as I ran up.,1
@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.,-1
Spend 1 HOUR on hold with @USAirways .,-1
@SouthwestAir best airline 👌,1
@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL.,-1
@SouthwestAir can't wait! Thanks for the response!❤️,1
@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?,-1
"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!",-1
"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?",-1
"@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.",0
@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.,-1
@SouthwestAir I'll have to drop by next time I visit!,1
@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air,-1
@JetBlue My bag is missing from 1099 landed over 6 hours ago. Help!,-1
@AmericanAir  and I forgot about that lounge!😂,0
"@AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice",-1
@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF,-1
@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.,-1
"@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please",-1
"@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?",-1
@united flight 3763 IAd-Sat. We're on the outdoor track for an hour,-1
@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2,-1
@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj,-1
@USAirways I'm amazed at the lack of communication with the passengers.,-1
@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.,-1
"@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights",-1
@JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N/A for a week plus,0
@united U blow,0
"@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer",-1
@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?,-1
"@united cool, thanks.",1
@SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.,0
"@united Yes, though they have not located the bag yet. It was a lovely flight outside of that.",-1
@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2,-1
@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue 😔😓😤,-1
"@USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?",0
@SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night.  Crossed fingers. #DestinationDragons,0
@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take,-1
@united I'd really like to get off of this plane now.,-1
@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous,-1
"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails",1
@united Suck,-1
@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!,-1
@JetBlue short stop at JFK before IAD,0
@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http://t.co/uPocMmuLUN,0
"@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA.",-1
"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!",1
@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info,-1
@united with about 25 people trying to get on flights,0
@USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?,0
@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied,1
@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!,-1
Okay. RT @JetBlue: Our fleet's on fleek. http://t.co/6H5uEZH4cv,0
"@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it.",-1
@USAirways will shall see in the next couple of minutes.,0
@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways,-1
@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?,-1
"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :(",-1
"@AmericanAir You don't have those abilities anywhere! Not at the ticket counter, at cust service, or online. That's why we're done here.",0
@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!,1
@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.,-1
@united I am on 1528 and my connecting flight is 909,0
@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.,-1
@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies,-1
@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?,-1
@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?,-1
"@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?",0
@AmericanAir I know. Just a little cold weather humor. :),0
"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines",1
"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..",-1
@USAirways must be nice to take your customer service phone off the hook! #fendforyourself,-1
@JetBlue he just went above and beyond to be helpful,1
"More like BaeJet Airways, amirite?

“@JetBlue: @terrybrokebad Right back at ya!”",0
@AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW,-1
@SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do,-1
@SouthwestAir ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options,1
@SouthwestAir following. Thank you.,1
"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.",1
@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips,-1
"@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?",-1
"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/l2n0egHdgn",0
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac,0
"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.",1
@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked.,-1
@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?,-1
@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed,-1
@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do,-1
"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow.",-1
@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.,-1
@SouthwestAir  when is the next flight with free cocktails ?,0
@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!,-1
@USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck,-1
@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.,-1
"@JetBlue Port-Au-Prince, Haiti for continued food distribution, medical supplies, & orphan care!  #flyingitforward http://t.co/fn2QXybT9K",0
@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699,-1
@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated,-1
@USAirways flight 1783 CLT to BOS,0
@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?,-1
@SouthwestAir any chance I can get tix for @VelourLive @Imaginedragons? I have been tweeting since January 26 about it #DestinationDragons,0
@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin,-1
@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???,-1
@VirginAmerica Another delayed flight? #likingyoulessandless,-1
@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?,-1
@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.,-1
@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair,-1
"@united boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA.",-1
@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom,-1
@JetBlue Seems very likely.,1
@united man I can't wait to book my ticket now! Thanks JP you're a life sabe,1
"@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?",-1
@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time.,-1
@USAirways 2day: no coffee & 1 working toilet.  Then I read domestic airlines whining re: foreign competition.  Coincidence?  No  #openskies,-1
@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!,1
"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens.",-1
@AmericanAir not helpful,-1
@SouthwestAir when can we expect customer service in Dallas to be available,0
@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises,1
@SouthwestAir flights still going to DAL?,0
@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice,1
@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!,-1
@JetBlue Just looking to arrange for a nice flight from SEA to LA-ish and comparing the cost to something more direct from YVR.,0
@united how about starting without the robotic response?,-1
@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.,1
@AmericanAir research buddy. Read my previous tweets and get some context.,0
"@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!",-1
@SouthwestAir and @USAirways have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info.,0
"@USAirways Good info, but am already signed up for all options.  None of which sound like they applied to the 'missing' emails.",-1
@SouthwestAir just do it that easy,0
@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....,-1
@united thnx,1
@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor,-1
@USAirways - thanks however I feel like the system has failed me -- what is the solution?,-1
@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.,-1
@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!,-1
"@united yes. Houston Int'l, Bush.",0
@SouthwestAir Thank you!,0
@SouthwestAir Flight 2646.  Four hours in the plane on the ground at BWI.,-1
@USAirways been on hold way to long!  Is this the best level of service you can provide? - one hour+ is too long!,-1
@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.,-1
@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.,-1
@USAirways Seriously doubt that as I am still sitting inside at the gate.,-1
@usairways Ok thank you…I call from Spain to US for seating assistance!,-1
@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢,-1
@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons,-1
@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.,1
@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up.,-1
@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?,-1
"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️",1
@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.,0
@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!,1
"@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me",-1
@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule,-1
@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe,0
@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays.  I beg of you plz sort this out soon!,-1
@USAirways am 2. 1/2 hours from airport sure would like to talk to someone,0
@VirginAmerica What @dhepburn said.,0
@USAirways I would be on my way but   wether has delayed yet again.. Love the Charlotte ice storm!!  Good luck with mad customers,-1
"@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems.  Yes, understand non transferable",-1
@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.,-1
@JetBlue Follow me pls?,0
@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness,1
@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect,-1
@AmericanAir “Inconvenient” is such a convenient word.,-1
"@AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today.",0
"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...
Is everything ok?",-1
@united aisle please,0
@JetBlue don't I always?,0
@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change,-1
@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....,0
"@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)",-1
@united give me an email address and I'll send the actually screen shot to you.,0
"@AmericanAir Hi, can you please ticket my award ticket? The status is ""On Request"" now. Thanks.",0
@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it,-1
@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.,-1
@united met with agent. All taken care of. Thx for reply,1
"@united keeps delaying my flight, horrible customer service",-1
@united stay warm - I will be passing through Chicago next week,1
"@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ",-1
@SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax,0
@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.,1
@USAirways why cant Sapphire members reach anyone on the phone?,-1
@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint,-1
"@USAirways US 728 Wait, now a gate opened. Back we go. (Good, maybe we can get off.)",0
"@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay...",-1
@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.,1
@USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me.,-1
"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(",-1
@AmericanAir it's flight 5348,0
@JetBlue the USA help line.  i accidentally booked a flight on a thursday instead of a wednesday and want to switch,0
@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme,0
"@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?",-1
@united Club in Denver is dope 👌,1
@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?,-1
@AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?,0
"@VirginAmerica your mobile site is broken, shows 
""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin",-1
@AmericanAir thanks to your attendant on flight for advising connect flight held.  Ran with kids and flight departed. Poor service at Miami,-1
"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra",-1
"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam",1
"@SouthwestAir @AARP @JimCramer 75yo mom says, ""Hire more staff to accommodate your audience"" You could learn lots from her. She's off to FL",-1
@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/,-1
@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...,-1
"@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat",-1
@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue,-1
@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp,0
@VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!,-1
@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded,-1
"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service",1
@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable,-1
"@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending",-1
".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER",-1
"@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice",-1
"@AmericanAir It's been 3 weeks and no reply from customer relations yet.  Running out of time, please help.  request: 1-2888155964    thanks",-1
@SouthwestAir @SacIntlAirport Feels like a good day to fly!!  Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome,1
"@JetBlue the lack of TV made it rough, that's literally why I picked y'all over the competitors.",-1
"@SouthwestAir worst air line ever, you have no compassion of the handicapped",-1
@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup,-1
"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside.",-1
"@USAirways flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help?",-1
@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days.  Please prove me wrong.,-1
@AmericanAir boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun,-1
@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!,1
@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.,-1
@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!,-1
@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.,-1
Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!,-1
@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern,-1
@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.,1
@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the,-1
@SouthwestAir thank you!!!,1
@united will I make it with the delay?,0
@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒,-1
@USAirways 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person,-1
@VirginAmerica Congrats VX on the new route! ✈️🎉,1
@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.,-1
"@SouthwestAir just did, thank you",0
@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months.  Where my free miles at?!,-1
@united and what am I suppose to do with that number?,0
@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep,-1
"@JetBlue you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse, really? #ishouldhavedriven",-1
@SouthwestAir crazy hold times today. Over an hour now. Help?,-1
@SouthwestAir  no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.,-1
"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers.",-1
@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united?,-1
"@AmericanAir Super Spring Tides and “Tide of The Century” Drawing tourists to French and U.K coasts:
http://t.co/gXdqORtsS0",0
@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??,-1
@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.,-1
@VirginAmerica OMG FINALLY,1
@SouthwestAir sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :(,-1
@SouthwestAir Got it covered. Thanks!,1
@united call wait times are over 20 minutes and airport wait times are longer,-1
@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4,-1
@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow,-1
@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?,0
@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure,-1
@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons,0
@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.,-1
@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything,-1
"@SouthwestAir weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home..",-1
@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan,-1
@USAirways what is policy on changing flight to different dates once your flight has been delayed?,-1
@USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense!,-1
@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks,0
"@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!",-1
@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.,-1
@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta,-1
@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United,-1
"@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing",-1
@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU,1
@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail,-1
@SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport,-1
@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.,-1
@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!,-1
"@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after",-1
"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier",1
@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8,-1
@united lets do that can you email boarding pass?,0
@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee,-1
"@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks",-1
@SouthwestAir Airline trouble & not getting satisfactory customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!,0
@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline,-1
but why RT @JetBlue: Our fleet's on fleek. http://t.co/W0HOAewhwS,0
@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???,-1
@JetBlue I'm sick of y'all.,-1
"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce",-1
@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.,-1
@USAirways with chocoLate Flight please... i m melting http://t.co/jJdoSFYIBM,0
"@united no, we still have not heard anything from anyone at @united or the @ErieAirport",-1
@JetBlue DONT LOSE MY LUGGAGE!!!,-1
@united Can you explain how it rewards us elite Premiere 1K members?,0
@USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers,-1
"@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!",-1
@JetBlue Just sent it,0
@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?,0
@USAirways Strike Three!!! You guys suck!!!,-1
"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.",-1
@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy,-1
@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol,-1
"@united thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh?",1
"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.",-1
"@AmericanAir why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?",-1
“@USAirways: @hegshmeg O” thank you for that elaborate response,1
@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW,-1
"@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey",-1
@AmericanAir employees are racist!!!!!,-1
@AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT,-1
@USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600?????,-1
"@JetBlue You just don't get it.  It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue.",-1
"@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You!  #notcool",-1
@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc,1
@united iCloud it is not there yet -- PLEASE HELP 917 703 1472,-1
@united well perhaps you could highlight where that is stated.  We travel between Canada & USA on United with only Nexus,-1
"@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question",-1
@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap,-1
@united flt 4567 has had two more updates in the last 3 minutes.,0
@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.,-1
@USAirways so it's a $25.00 bag fee for a golf bag on a domestic flight?,0
@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is.,1
@USAirways why I can't book a flight to PRN through your website?,-1
@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.,1
@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera,-1
@USAirways another fiasco at National. Forever from jet to gate on 8:05am flight from RDU,-1
@united patiently drinking and tweeting about my experience,0
"@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.",-1
@USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail,-1
@AmericanAir still waiting for a flight... I should get my money back,-1
"@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?",0
@united direct messages not going through please help,-1
@united all good! Next flight was a little delayed so it all worked 👍,1
@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # & left 6 msgs. No return call what to do at this point.,-1
@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess,-1
"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!",-1
"@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination.",-1
"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!",1
.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.,-1
@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G,1
"@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection",0
@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.,-1
@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored,-1
@united Just had the worst experience ever flying with you,-1
@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in,1
@JetBlue thank you guys! You are the best! 🙌✈️,1
@USAirways sorry I didn't realize I wasn't following you,0
"@united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt",-1
@united the best seats should be for paying customers and we should get to board first #badcustomerservice,-1
"@USAirways so i ask for ice and the attendant snaps ""i dont have ice on this cart"" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead.",-1
"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️",1
@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul,-1
@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?,-1
@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!,1
"@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD.  #failed",-1
@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.,-1
@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December,0
@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.,-1
@USAirways great but that still does not help me..,-1
@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.,-1
@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE,1
@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags.,-1
@AmericanAir thanks,1
@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super.,-1
@AmericanAir still waiting for a flight... I should get my money back,-1
@JetBlue delayed flight bummer,-1
@JetBlue sure is 💙,1
"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!",1
@USAirways  and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta.,-1
"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.",-1
@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.,-1
@united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can’t get in touch with anyone locally. What to do?,0
"@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good.",-1
@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!,1
@JetBlue Not for the dates or destination I'm headed 😔,0
@AmericanAir *does = doesn't,-1
@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?,0
@JetBlue @TSA JetBlue never disappoints !,1
@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi,-1
@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.,-1
@AmericanAir can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!,-1
@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.,-1
@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah,-1
@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are,-1
"@AmericanAir yea no worries. I'm just going home to Denver. Not your fault, weather sucks bad.",0
"@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling.",-1
@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!,-1
@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood,-1
@USAirways @AmericanAir How r u supposed to change flights when u can't get thru to reservations? #OneHourOnHold,-1
@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?,-1
@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !,-1
@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck,-1
"@USAirways awesome! And yes, @UpInAirClaire is!",1
@SouthwestAir thank you :-),1
@USAirways Thank you. And thanks for being so accommodating.,1
@AmericanAir oh it's nothing my issue was already resolved and I am in the air,1
@JetBlue it's sunny and gorgeous in ny actually. What's the real reason?,-1
@AmericanAir what is the status of flight 1675 tomorrow,0
@USAirways I don't think I've ever had a us airways flight that went smoothly.,-1
@SouthwestAir think you need to follow me for a DM,0
@USAirways I better get a free flight,-1
@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX,-1
@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?,-1
"“@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)” you know me too well 💘",1
@SouthwestAir I've been a fan of imagine dragons since 2012 and they're my fave band and #DestinationDragons is during my bday can I get tix,0
@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!,-1
@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..,-1
@USAirways @AmericanAir can someone help me with some travel issues today?,0
@USAirways I'm tired of paying for luggage & less than stellar customer service @AmericanAir. #notafanofyourmerger,-1
"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!",1
@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous,-1
@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline,-1
@JetBlue ANYWHERE!! http://t.co/FeFHPmFPlE,0
@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket,-1
@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour.,-1
@JetBlue thank you 😊 standing in line now!,1
@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too,-1
"@usairways you made us miss our flight, first class now I can't even enter the admirals club.  Not happy  dm me to fix this.",-1
@JetBlue should i continue?,-1
@united Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app.  Can you confirm?  Doesn't look correct.  Thanks.,0
@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees,0
"@AmericanAir Define ""sincerely"". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media.",-1
@AmericanAir @beantownmatty Sounds like a date!,1
"@JetBlue I may not make my connection and need to find out my options, yet no one is here.",-1
"@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business.",-1
"@SouthwestAir Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded.",-1
"@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller.",-1
Number or email? That's the purpose of sending you a tweet? @USAirways,-1
@USAirways I made it! Thanks for the help!,1
"@SouthwestAir we desparately need yall to make a nonstop BNA-> TUL! Cmon it'll be popular. 😄 (right, @annebevi @PaulBev1  @MikeAbramson??)",0
@united You're welcome.,1
@united  what is the real deal with the delay on flight UA 1032 from Denver to Vegas?,-1
@SouthwestAir even with the 50$ voucher for picking up my bag,-1
@USAirways flight 437 PHX>ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(,1
"@AmericanAir 11 out of 11 delayed flights, you suck and getting worse",-1
@USAirways She was put on hold on that number for a loooooong time too.  No help. #lostandforgotten,-1
@AmericanAir are flights from Pensacola fl delayed flight 3670,0
@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.,-1
@USAirways my phone has been on hold since midght  fkn 7 hrs of hold ?? Unacceptable!!!!!!!!,-1
@united ok. Can I DM you the info?,0
@united I flew United last month and the experience was AWESOME!,1
@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.,-1
@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge,-1
@AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?,0
@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help,-1
"@USAirways Batting 1.000! Four flights in a month, all four delayed!",-1
@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm,-1
"@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone.",-1
"@united  Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv",0
@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?,0
@JetBlue thanks...,1
@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights,-1
"@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost.",-1
@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763,1
@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.,-1
"@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?",0
@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.,-1
@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service,-1
"@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?",-1
"@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡",-1
"@USAirways while I’m asking… 2 of my 11 non upgraded flights, Attendants came & greeted me & thanked me for my business b/c I was Exec Plat.",0
@SouthwestAir Can you equip a 737 with flamethrowers and a snow plow?,0
@united I hope not to see the same issue on my return flight tomorrow,-1
@USAirways This is ridiculous. You delayed my husband's flights & made him miss his connection. Told him to leave his bags. Sent him (1/3),-1
@united !!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF,0
@SouthwestAir any chance of adding LAX->JFK direct any time in the future?,0
@VirginAmerica Already checked in so the page expired :X,-1
@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌,1
@USAirways but my bag is still missing,-1
@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?,-1
@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh,-1
@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL,-1
@SouthwestAir sent DM,0
"@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?",-1
@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate,-1
"@AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF?",-1
@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.,-1
@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.,-1
"@USAirways please explain, I have plenty of time since I'm STRANDED!!",-1
@JetBlue great flight http://t.co/E0R0NTO4TR,1
@united done as requested.,0
@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection,-1
"@AmericanAir ""overweight"" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is.",-1
@USAirways Good morning.,1
"@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage",-1
"@AmericanAir 719. Looks like we are about to get going, finally!",-1
"@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards",-1
@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!,1
@AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck,-1
@USAirways is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger,-1
.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies,-1
@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life,-1
@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline,1
"@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed",-1
@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.,-1
@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.,-1
@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-),0
@USAirways will do. Hoping for a voucher for a future flight #Optimistic,1
@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels,-1
@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.,0
@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒,-1
@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.,-1
@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!,-1
"@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers",-1
"@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan.",-1
"@united how much longer will it take? It a guitar, not a royal commission!",-1
@JetBlue now out of A gates and into main terminal @ DCA. @NATCA members keeping watch from ATCT. #avgeek http://t.co/hPsiEaokwh,0
@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http://t.co/TtLwZgIyAg,0
@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.,1
@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!,-1
"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price",-1
@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO,-1
@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg,-1
"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!",1
@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?,-1
@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???,-1
@SouthwestAir lemme come to #DestinationDragons 😭😭😭 this university student could use a break from all these books.,0
@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?,-1
@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.,-1
@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?,-1
@USAirways on the phone now. looks like global,0
@SouthwestAir can you follow for quick DM?,0
@USAirways no online clearly states I can NOT- It says to call res. I already explained that.,-1
@united customer service has no solution and now we might miss a show because of them,-1
@SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather,0
@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!,1
@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK,1
@SouthwestAir no fare giving out clues.  In route now.,0
X____x RT @JetBlue: Our fleet's on fleek. http://t.co/Y39YzDpBvU,0
"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient",-1
@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather,-1
@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??,-1
@united what is the problem with your flights to ny today,-1
"@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow & Ice & Cold, oh my! Will you issue a travel advisory for that?",0
@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.,-1
"@southwestair three flights with three  check in agents, not enough. #missedflight  back to Jet Blue",-1
@JetBlue sounds great! Thank you!! :),1
"@AmericanAir 
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.",-1
"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?",1
@USAirways I am a UK citizen. Is there a UK number I could try?,0
@USAirways please fix your reservations phone system.  The weather/backup could not possibly be bad for 10 days!  #goodgriefpeople,-1
@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.,-1
@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd,-1
@SouthwestAir Trying to add my dog on the flight but can't get through.,-1
@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c,-1
@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx,0
@SouthwestAir our flight is delayed till tomorrow curse the weather,-1
@united flight to RSW tonight -me &  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!,1
"@united if you don't like delayed bags, why do you let it happen so much?",-1
@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.,-1
@USAirways How will I change it?,0
@VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank,-1
@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive),-1
@AmericanAir just messaged you. Please have someone contact us immediately.,-1
@united there's no reason it should take 7-10 days to respond.,-1
"@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?",0
"@SouthwestAir any idea if there will be any ""spring sales"" soon for travel from Late Flight August to early September? Going from PA to LAX.",0
"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed.",-1
@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck,-1
@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.,1
@JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.,0
@AmericanAir extra night we have to stay in San Juan now. How can I check on that?,-1
"@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay.",-1
@united what happened to flight status map? It was so cool..,0
@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...,-1
"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u",1
"@AmericanAir  upon entering plane to 2 @USAirways stewardesses: ""can I have some water?"" ""no we don't do that. please take your seat""",-1
@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew,-1
@united 3359 which you finally Cancelled Flightled.,-1
"Bruh...real tweet from @JetBlue ""Our fleet's on fleek. http://t.co/dqny4aKTg9""",0
@united this may be the last time I fly your airline.,-1
@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?,1
@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?,-1
@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.,1
@USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http://t.co/OSc9OFlol3,0
"@USAirways Joined Silver Preferred because I heard customer service was so great, pity I was misguided.",-1
"@United come on, reopen 1285 at ORD and clear your growing DC backlog",-1
"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed.",-1
@USAirways thank you.,0
STAHP!! 😂😂😭😭😭😭 RT @JetBlue Our fleet's on fleek. http://t.co/BM2unRaOnI,0
@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled,-1
@USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave.,-1
"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline",1
"@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody...",-1
@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!,-1
"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI",-1
@united two years old.  Birthdate 11/13/2012,0
@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet,-1
@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?,-1
@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour,-1
"@USAirways Its not just PHL, at BTV today made to deplane because ""it's Sunday and we don't know if maintenance will be available""",-1
@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.,-1
"@united thanks, keep up the good work",1
@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.,-1
@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!,-1
@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.,0
@USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help.,-1
@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned,-1
@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.,-1
@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?,0
@JetBlue I sent you an email,0
"@USAirways 6 hours, no agent. Should I keep waiting?",-1
"@JetBlue good to know, thanks so much!",1
@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...,-1
"Now put your baggage fees back on ""free."" RT @JetBlue: Our fleet's on fleek. http://t.co/oxsA8btVTB",0
@AmericanAir @derekc21  Hello any one out there ? have you forgotten me ?  I need a  luggage # for BA.  Your dropping the ball here .,-1
@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable,-1
@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?,-1
"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!",-1
"@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick ""Goodbye"" Very Sad!",-1
@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek,0
@United is it possible to upfare to P a segment where I have a GPU waitlisted?,0
@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies,-1
"@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service.",-1
@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u & this is how u treat ur customers?,-1
@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed.,-1
"@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.",0
@united your seats are god awful.,-1
@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful,-1
"@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight.",-1
@SouthwestAir I did. Still haven't heard a thing.,-1
@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired,-1
@JetBlue Still no response from CEO. I guess he is at the Oscars.  I bet his flight was on time.  #JUSTWRONG,-1
"@united @FlyEIA yes, they said it took more than an hour!",-1
@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP.  #letsworktogether,-1
@JetBlue thank you!!,1
@JetBlue Dumps Amex - Nassau News Live http://t.co/DZg99JFIiK,0
@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated,-1
"@USAirways  Flight 4454 aircraft at gate, but no crew?  Will be 2+ hours Late Flight to destination. Come on!",-1
@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......,-1
@JetBlue when can we start Flight Booking Problems flights for November?,0
"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏",1
@USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that?,-1
"@united FAIL set to song. http://t.co/Axpn28xiQB ""United Breaks Guitars"" < LMAO!",0
"@united Yes, myself and about 200 other people also.",-1
@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y,-1
"@AmericanAir Well if you won't let me handle my reservation/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit.",-1
@united you guys are awesome! Thanks!,1
"@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones",-1
@united I was just calling the Global Services help desk so via phone.,0
"@united Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos.",1
@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?,-1
@united 15.99 for wireless?  Was 6.99 epic #fail . #greedy #piggy you are the worst!,-1
"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary",-1
@united flight 5431,0
@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?,-1
@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies,-1
"@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight.",-1
@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!,-1
"@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline",-1
@JetBlue thanks!,1
@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab,-1
@united Is flight 5001 really going to leave Newark today?  If not tell us now and I will rent a car.  I do not want to end up stranded.,-1
@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!,-1
@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.,-1
@JetBlue any concern about Cancelled Flightled flights due to the cold weather in NJ Saturday am? Do you Cancelled Flight at 0 degrees?,0
@united @nathankillam or your staff could try not throwing the luggage around.,-1
"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason",-1
"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!",-1
@united why do you hate your passengers?,-1
@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail,-1
@AmericanAir did that yesterday. On the phone with them now,0
@united hello I am flying first class and am behind 20 people on zone 1!!!!!  Pls pass on to app dept - you should board 1st class first,-1
@united So disappointed in the service and the level of staff communication. Such a bummer.,-1
"@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?",-1
@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg,-1
@JetBlue Cancelled Flighted 😢,-1
"@USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk!",0
"seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http://t.co/eiGaJyzcW2",0
"@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!",1
@AmericanAir any idea what's up with flight AA3181?,-1
@united how come I have no baggage updates.,-1
"@JetBlue don't worry, I'm gonna share with my row! 😁",0
@JetBlue @roxydigital Good. I want extra peanuts on my flight then. lol. #JVMChat,0
@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?,-1
@united what's the point of offering a free checked bag of you lose it?,-1
"@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.",-1
@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?,0
"@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse",-1
@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people.,-1
@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!,-1
@JetBlue thank you!,1
@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed,-1
@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.,-1
"@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event.  Sent to three gates in the night",-1
@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility,-1
@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.,-1
@USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(,-1
@united I've been doing this for 15 years and I've never had this many issues with any other airline.,-1
@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before,-1
"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.",1
@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...,-1
@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether,-1
@JetBlue why don't YOU tell them to update the boards?!,-1
@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one,-1
@USAirways  you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card,-1
@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!,1
@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays,-1
@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in,-1
Do less please @JetBlue,-1
@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?,0
@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out,-1
@united They held the plane! Made it!!,1
@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb,-1
@USAirways you are supposed to be in the business of belong customers; not humiliating them,-1
@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent,-1
@USAirways is there a phone number or email address to customer service?,0
@JetBlue just mine sadly.. But yea the fly fi is awesome,1
@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning,-1
@USAirways sucks.  Flt 2692 Late Flight by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt.,-1
@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!,-1
@SouthwestAir DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book?  Fly to DCA at 8:10,0
@SouthwestAir yall still fly in the cold right?,0
@JetBlue nope. Currently sitting at my gate.,0
@USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,0
@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!,1
@VirginAmerica Giants and Virgin America. A match made in heaven.,1
@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.,1
@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!,-1
"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN",-1
@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing.,-1
@united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.,-1
@united while busy on his cell phone ???,-1
@AmericanAir we've already made other arrangements ourselves.,0
@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min,-1
@USAirways how do you lose a pilot????,-1
@united appreciate the sentiment and you were able to get me off the ground;still missed connection,1
"@USAirways It's a debit card, but I am a Dividend member.",0
@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help,-1
"@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me.",-1
@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....,-1
"@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you",-1
@united thanks! :),1
@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.,1
@united actually we aren't. Still parked here.,-1
.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.,-1
@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been,-1
"@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @USAirways",-1
@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O,-1
"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp",1
@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?,-1
@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona,-1
"@JetBlue can't book a flight because of outdated, forced opt-in ""Verified by Visa"" nonsense. Help a girl out? I just want to get to @sxsw",-1
@USAirways if I have Dividend Miles credit card & I used it to book my flight is one bag free?,0
@usairways & @AmericanAir planes in #grandcayman http://t.co/GX7QbtckBr,0
@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..,-1
@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K,-1
@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.,-1
@USAirways I recently moved and got a new license and when I booked my flight a months ago I used my old license do I need to change that?,0
@AmericanAir what's the status of flight 1357 out of sju?,0
"@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!",-1
@JetBlue can't change it. True blue points and I can't get to a phone,-1
@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!,-1
"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.",-1
@AmericanAir yes. Just sayin' that was a particularly poorly handled situation.,-1
@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.,1
@SouthwestAir waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink 😕,-1
@JetBlue shut up an turn on the tvs/music,-1
@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture,-1
@united you always surprise me with the awfulness of your airline. You guys suck. #worst,-1
"@JetBlue Flight 1133 (N353JB) ""Blue La La"" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu",0
@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?,-1
@VirginAmerica Man of steel flies to more cities though...and with more frequency too.,-1
@JetBlue okay thank you! I'll check with them again!,1
@USAirways Sadly your words don't represent your company's actions. Talk is cheap.,-1
@USAirways on Sunday! Can't wait! See you then,1
@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...,-1
@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag,-1
@southwestair - kind of early but any idea when dates through the first week of sept will come available?,0
@USAirways your a miserable airline and your loss of revenue is a reflection of that.  Go extinct.  A merger only delays the inevitable,-1
@united for the record- Rozana at Newark was lovely and helpful. #choosekind,1
"@JetBlue ....you haven't got me just yet

Can a 1 way LAX-NYC cost me under 190?",0
"@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s",0
@USAirways Thanks! Sent you DM re: baggage issues.,1
@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.,0
@SouthwestAir thank you!,1
@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!,1
RT @JetBlue: Our fleet's on fleek. http://t.co/WEZUMDimYF,0
“@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses,-1
@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.,-1
"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)",1
"@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves.",-1
"@SouthwestAir Also, will Southwest have any other specials like the one they are running now?",0
"@AmericanAir was hoping for 8A if possible, for some frozen views along the way!",0
"@USAirways sorry, we are in Philly. Should've told you that.",0
@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa,-1
@USAirways lol me too,1
@SouthwestAir I DMed you :),0
@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing.,-1
@JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http://t.co/lFGR0Nifut,0
@united exactly,0
@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!,-1
"@JetBlue ha ha! Can I get a wake up call at boarding time please?  Large coffee, extralight extra sweet please!",1
@united Leaving soon. Thanks!,1
@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable,-1
@united I think we both have the same status (nothing). I think there was a bug in your search system.,-1
@SouthwestAir I am now a rapids rewards member #lovetotravel #chaching,0
@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...,-1
@USAirways thank you very much.,1
.@united I took a screenshot and emailed it to myself. Let's DM and figure this out.,0
@JetBlue 😭😭😭😭 yall are really better then American Airlines though.,1
@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm,1
@united the wifi in the ewr lounge reminds me of the old days of dial up,-1
"@united missing my amazing us bank work conference, not ok.  What do I do now?????",-1
@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?,-1
@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming,-1
@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.,-1
@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.,-1
"As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :(",-1
@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy,-1
@SouthwestAir Thank you for the tip!,1
"@JetBlue continue button generated a trip to ""plan your trip page""
regardless of how far along I was in Flight Booking Problems process
hint: the end of it",-1
@JetBlue How do I know if my flight was deemed a dark flight?,0
@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..,-1
@JetBlue I definitely will. Thanks!,1
@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business,-1
@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!,-1
@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!,1
@VirginAmerica still waiting to see  @Starryeyes_Dev_  😞,0
"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for ""maintenance"" reasons, and the next available flight was too Late Flight for me.",-1
@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue,1
"@AmericanAir No, when I call AA now I can't even get on hold...can you help me?",-1
"@united nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not",-1
@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit,-1
@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!,1
@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!,-1
@AmericanAir ok thank you!,1
@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc,-1
@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather.  Printed Boarding Pass too Late Flight. #TakeResponsibility,-1
.@SouthwestAir  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞,-1
"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX",-1
@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were,-1
"@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons",0
@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.,-1
@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?,1
@SouthwestAir Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter? thanks you.,-1
“@JetBlue: Our fleet's on fleek. http://t.co/LSYbgLF59j” let's keep it professional,0
@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice,-1
@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..,-1
@USAirways you should update your passbook passes with any gate changes.,0
@JetBlue Has DC Thinking About Summer With New Nantucket Service - @MarketWatch http://t.co/yI4wGUk5tr,0
@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?,0
"@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!",-1
@JetBlue by far the worst airline in terms of service at jfk.,-1
@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj,-1
@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.,-1
@united: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?,-1
@united I did DM the details but still no response. I have to book today.,-1
@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother,-1
@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA,1
.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!,-1
@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days,-1
@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!,-1
@united. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback,-1
"@united Yesterday, I'm sorted now.",0
"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat",1
@united I'm very frustrated and have wasted 2 days now due to your equipment failures.,-1
@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.,-1
@united I am UA elite Gold and have a UA Chase pres. plus credit card.  How many EQM's do I need to get Platinum Elite!,0
"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.",-1
@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!,-1
@jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?,0
@united Looking forward to flying with you guys as well !!,1
@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!,-1
@SouthwestAir @love_dragonss LAUREN IM SCREAKJMF,0
@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!,-1
@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.,-1
"Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP",-1
@USAirways  where's my bag?  In line 200 deep at DCA. Agents say call 800 #.  800# says talk to agents. Abysmal customer service,-1
@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.,-1
@JetBlue well mine sure aren't anything to write home about!,0
"@USAirways Umm, can you define 'extra time'?",-1
@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?,-1
"@united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695",-1
@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial?,-1
"@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure",-1
@united its available online I just can't figure out how to do it to guarantee same flight,0
@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?,-1
@united I need a customer service manager to contact me please,0
@JetBlue over 2 hour delay going from NYC to Denver! Come on man!,-1
@united @el_ingeniero don't check your baggage if you don't have to.  They will lose it!,-1
"@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was ""taken off""",-1
@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first.,-1
@JetBlue plan to repair its brand http://t.co/ui9M8YpzH2 via @WSJ,0
"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.",-1
"“@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A”

Can't fly you anymore, we had a good run ✌️",-1
@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!,-1
@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.,-1
@USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it!,1
@USAirways no you call me.,-1
@AmericanAir don't see response!,-1
"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.",-1
@JetBlue actually flight 1089 not 1098,0
@AmericanAir are you a bot? Haha always same lies from you!,-1
"@AmericanAir Oh,i already have turned  itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability",-1
"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....",-1
@united flight 435,0
@USAirways 5203 and we're just sitting 20 feet from an open gate,-1
@united thx. Come hell or high water...,-1
@JetBlue to start 3xweekly @EmbraerSA #E190 flights from #Washington Reagan to #Nantucket between 19JUN-6SEP #avgeek,0
@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out,-1
@SouthwestAir I am absolutely sick of 300s and no wifi!,-1
@united and a husband.,0
@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!,1
@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.,-1
@VirginAmerica why can't you supp the biz traveler like @SouthwestAir  and have customer service like @JetBlue #neverflyvirginforbusiness,-1
@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee.,-1
"@AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't.",0
"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!",1
"@SouthwestAir hey remember that time you lost my husbands bags? I do. 

#filmjobnoequipment 
#nowarmclothes",-1
"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed.",-1
@SouthwestAir thank you! DMing now.,1
"@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic",-1
@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse,-1
@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher,-1
"@united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?",0
@united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?,0
@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP,-1
"@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484",-1
@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!,-1
@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.,-1
@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!,1
"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.",1
@united so what's the solution?,-1
@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!,-1
"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight.",-1
@USAirways I am just trying to establish what your policy is. Thanks!,0
@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold,-1
@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!,-1
@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM,0
@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no,0
@AmericanAir  2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer.,-1
@AmericanAir @nrosenb1 it says changes can't be made online,-1
@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw,0
@SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons,0
@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech,-1
@united 25 min hold has now progressed to over an hour...919-675-0985,-1
@JetBlue Can I bring my dog on board?,0
"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!",1
@AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.,-1
@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours & we will have 2 sleeping kids when we land,-1
"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!",1
@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to,-1
@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?,-1
@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?,-1
@AmericanAir I've tried...its @USAirways anyway,0
@JetBlue thanks so much!! ❤️✨ very relaxing flight!,1
@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff,-1
"@AmericanAir nothing to do with Mother Nature, more like poor commutation.",-1
@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.,-1
@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??,-1
@USAirways we got our bags today. Thanks!,0
@USAirways made it.. Never ran so fast in my life,0
@united Why isn't the flight status updated to delayed UA1532 no board,-1
@VirginAmerica I'm #elevategold for a good reason: you rock!!,1
@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back,-1
@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines,-1
@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?,-1
@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!,-1
@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!,1
@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!,-1
"@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs...",-1
"@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better.",-1
"@United what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted",-1
@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS!,-1
@AmericanAir  it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. 👎😡✈️ #notahappycustomer #leavingtomm,-1
"@USAirways  flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡",-1
@AmericanAir we're all being told by emergency services to stay home for the next 24-48 hours.,0
@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.,-1
@AmericanAir why would I bother wasting my time calling them when they are gunna do nothing,-1
"@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr",0
@united thank you.. Appreciate the response,1
@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?,0
"@JetBlue no, we are at a hotel.  Also, Jetblue lost my daughters luggage.  How do you lose luggage if the plane never actually left!!!",-1
@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me,-1
"@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn",0
"@USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?",0
"@JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help?”",0
"@AmericanAir ""We'll drop off your luggage 24 hours after your flight"" is ridiculous.",-1
"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!",-1
@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.,1
"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!",1
"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!",0
"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa",1
@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...,-1
"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines",-1
@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH,-1
"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight.",-1
"@USAirways My booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. Unacceptable",-1
"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?",-1
@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!,-1
@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?,-1
@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?,0
@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome,-1
@AmericanAir thanks!,1
"@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.",0
@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area,-1
@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.,-1
@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!,-1
@JetBlue Re: Flight 8088 SXM>JFK what time does bus leave hotel on Feb 22?  Mass confusion here.,0
@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?,-1
"@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option.",-1
@VirginAmerica sounds like fun !,1
@JetBlue Statement on #Lufthansa Incentive Offer - Stockhouse http://t.co/obF9jbPc6A,0
@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.,1
@SouthwestAir I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning,0
@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!,-1
@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.,-1
@united any chance you could help rebook?? My flight Cancelled Flightled,-1
@united sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks,-1
@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.,-1
"@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun",-1
@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail,-1
@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth,-1
@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.,-1
@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane,-1
"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}",1
@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt,-1
@SouthwestAir yep. 99.99999999% certain it was on that flight.,-1
@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon,-1
"@USAirways - Good to know that your phone customer service is still impaired due to ""bad weather"" that was over a week ago #jetblueanyone?",-1
@united need to add service dog to my itinerary for tomorrow,0
@SouthwestAir needs to offer a college student discount so i can fly home 😭😭,0
"@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!",-1
@SouthwestAir What do you call that??!!,-1
@JetBlue Airways Corporation Insider Trading Update - Rock Hill Daily http://t.co/vvzkSMFKVw,0
"@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful.",-1
@JetBlue We're flight 1472 FFL to LGA. Scheduled departure 8:15p.,0
@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.,1
@USAirways HELLO?! It's been FOUR HOURS since plane landed!   Flt 630 phx to JFK.  3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet,-1
@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter,1
@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over,-1
@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt,-1
@United so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere,0
"@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers.   hahahah pathetic",-1
@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required,-1
@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️,-1
@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?,0
@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.,-1
@AmericanAir thanks... I finally got through this afternoon.  :),1
@JetBlue loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful,-1
@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3,-1
@SouthwestAir Just sent DM with confirmation number and passenger name on SWA 3104 MCO->CMH,0
"@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done",1
@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional,-1
"@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your ""go to"" maneuver?",-1
"@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.",0
"@JetBlue It's absolute madness in the west, but tell me who you like between @memgrizz @warriors @spurs and @okcthunder",0
@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed,-1
"@SouthwestAir ""Airport snow removal method #22..""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY",1
"5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”",-1
@USAirways @AmericanAir  worst customer service ever how can you let people be assaulted on your flights and do nothing about it,-1
@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay,-1
"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!",1
@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?,-1
@AmericanAir when will the merging of miles between you and @USAirways be complete? Wasn't it this month?,0
"@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins",-1
@united i DMed you the details,0
@JetBlue flight for tomorrow morning Cancelled Flighted & can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted.,-1
@AmericanAir another day another grievance with this airline. No customer service,-1
@united Want to make my day? :) Friend is Premier & I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?,0
@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.,-1
@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!,1
@SouthwestAir too Late Flight now,-1
@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!,-1
"@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",0
@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items,-1
"@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family",-1
@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.,-1
@united sent you my confirmation via DM. Thank you very much,1
@united The flight turned around for mechanical reasons on 1/30/15.  Never to fly United again as they don't check their planes properly.,-1
@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes,-1
@JetBlue still waiting for bags from flight 26. It landed an hour ago.,-1
@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!,-1
"@USAirways great, thank you!",1
"@AmericanAir that would be appreciated. Just please don't send me to the same page with long form & limited characters.
Direct email?",-1
@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights,-1
@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.,-1
"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been ""reticketed"" on.",-1
@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today,-1
@AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist?,0
@USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights,-1
@JetBlue thanks for your help! #jetbluesofly,1
"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer...",-1
@JetBlue I can't call right now. My baby just fell asleep.,0
@SouthwestAir the 5:50 is sold out too?,0
Oh wow. #sm “@JetBlue: Our fleet's on fleek. http://t.co/l0i8fnz3KU”,0
@USAirways Just Cancelled Flight every flight I have why don't you.,-1
@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.,-1
@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best!,-1
@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk,1
@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter,-1
@JetBlue Hello! Can you tell me if you currently fly to Hawaii? Thanks!,0
"@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers & crew get there safely!",0
@southwestair @cspkcats let us know if we can help,0
@united My bag reference ID number is IND43728M. Thanks for looking at it.,1
@SouthwestAir still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.,-1
@AmericanAir need help changing a flight. Please dm,0
"@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest.",-1
@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person.,-1
"@united @upgrd I guess the Kit Kat looks tasty... not going near that ""sandwich.""",-1
"@AmericanAir good morning, please let me know if I will be able to get those luggage tags.   Tx!",0
@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?,-1
"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?",-1
@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.,-1
@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm,-1
"@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break",-1
@SouthwestAir the new logo is going to look amazing on the airplanes,1
@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?,-1
@AmericanAir I just sent a DM,0
@AmericanAir thank you for the assistance,1
"@AmericanAir  They said it works 80-90% of the time, DFW security entrance C26. Before/after pre-check, whereas I paid for the service.",0
@USAirways Reservation agent on the phone did a great job.,1
"@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out!",-1
@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?,-1
"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?",-1
@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :),1
@united flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!,0
@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.,-1
@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍,1
@SouthwestAir flying back to Denver tomorrow. Should I rebook?,0
@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants,1
@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223,1
@SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer,0
"@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!",-1
@JetBlue hi. Just DM'd info,0
@USAirways NOW they're not even accepting calls AT ALL! Come on.,-1
@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix,0
@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?,-1
@USAirways Exicted to be flying with y'all soon !!,1
@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP,1
@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒,-1
@AmericanAir hey! I have a name issue on my reservation can you help?,-1
"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad
@JetBlue",1
@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam,1
@united I DM'd child's birthdate and full name.,0
"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!",1
@AmericanAir any ways to get through the 50 minute wait to book a flight?,-1
@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon,-1
@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?,0
@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.,-1
@USAirways no problem...just funny have a nice day,0
"@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!",-1
@USAirways I am following you now,0
"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence",1
"@SouthwestAir so for an extra luggage, it cost $75????",-1
@USAirways Will do. I appreciate the response.,1
@SouthwestAir @SMiles1307 over two hours now.  Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.,-1
@americanair One question.. my wife didn't get the bonus. Should I call about it today?,0
"@AmericanAir  I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?",-1
"@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!",-1
@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through,-1
@SouthwestAir DM Sent.,0
@JetBlue do you think snow in boston on 2/24 will effect my flight?,0
"@JetBlue well, now I'll make sure to never fly JetBlue",-1
"@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable",-1
@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.,-1
@AmericanAir no worries you're swamped I know just dmd back THANK U,0
"@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold",-1
"@AmericanAir Embassy Suites
13341 Woodland Park Drive
Herndon, Virginia, 20171 
US 
+1-703-464-0200",0
@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.,-1
@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.,-1
@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!,-1
@JetBlue I would like to receive offers.,0
@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?,-1
@USAirways  well its 11:45am and just got an email that my 11am flight is delayed-thats not right,-1
"@AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher",-1
"Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”",1
@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.,-1
@SouthwestAir do you ever reinstate Cancelled Flighted flights?,-1
"@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!",-1
@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?,-1
@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24,0
@united thank you.,1
"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold",-1
@united it will be on a different airline.,-1
@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay,-1
"@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail",-1
"@USAirways through, can you confirm that I haven't been charged?",0
@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine,-1
@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.,-1
@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...,-1
@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!,-1
@USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed.,-1
"@AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call",-1
@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.,-1
@USAirways you're really fudgin up with all these delays 😡 #justwantmybed,-1
@VirginAmerica How about some free drinks on the flight back for the free promo?,1
"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!",1
"@SouthwestAir Switching planes due to mechanical problems.  How does reboarding work? Was A49, now at end of long line.  Stuck in middle?",-1
@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it,-1
@united  i have a weekend of dealing with your company that would say otherwise.,-1
"@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!",-1
"@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am",-1
@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡,-1
@USAirways @AmericanAir Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am,-1
@USAirways - 800# referred me back to baggage services but I left the airport. I was on seat 17A,-1
@USAirways @corybronze  INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL,-1
"@JetBlue Utah, I think. And thanks!",1
"@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!",-1
@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!,-1
@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!,-1
@USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit?,0
"@SouthwestAir  appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac",-1
@USAirways with a glass of wine once we hit altitude?,0
@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!,-1
@SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.,-1
@united was forced  to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic,-1
@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????,-1
@VirginAmerica any plans to start flying direct from DAL to LAS?,0
@AmericanAir I wish I could remember all of their names!,1
@JetBlue thank you. Is there a possibility it will change?,0
@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!,-1
@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!,-1
"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag",-1
@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎,-1
@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!,-1
@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?,-1
"@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk",-1
"@AmericanAir  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26",-1
@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek,0
"Thank you, @AmericanAir! Much appreciated.",1
@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.,-1
"@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http://t.co/mWBk68k0A3",0
"“@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️",1
@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.,1
@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y,0
"@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here.",-1
@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE,-1
@USAirways new F/As from DFW to CLT this morning did a great job. Well Done!,1
"@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?",-1
"@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home.",-1
@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.,1
@USAirways  thanks I hope I get to my destination,1
@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled,-1
@united Is flight 746 going to sit on the tarmac FOREVER?????????,-1
@SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!,0
@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways,-1
"“@SouthwestAir: @pancho_joe No, no, you must've heard us wrong. Sweet mixtape,though"" 4 the record,I didn't leave the 80's, the 80's left me",0
@USAirways I'm shutting my data off for the flight. I want some response by the time I land.  You have 2 hours.,0
@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh,-1
@SouthwestAir @love_dragonss LAUREN HoLY SHT,0
"@united 3586 from IAD to BUF.  Incredibly loud, and like a third world 70s inner city metro bus.  #lowstandards http://t.co/m67WnBglXQ",-1
@united it was credit from my last trip that never came in the mail!,-1
@united yes please! Trying to get to POP- in Newark now....,0
@SouthwestAir will you please work out a contract with @triflight to offer service there..,0
@JetBlue we are well aware. Insufficient info. No options.,-1
@united followed and messaged. Thanks so much for the help.,1
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy,-1
@AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well,-1
@JetBlue Thanks.,0
@AmericanAir thank you...I know it's a busy for you today but any help would be appreciated...,0
@USAirways just realized my @AmericanAir advantage number wasn't used for my flight.  How do I get my ff miles?,0
@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy,-1
@JetBlue why bro,0
@USAirways any chance of making #561?,0
@AmericanAir I called the EP line and 4 hours Late Flightr I was called back.  I sat on hold for over a hour to US Airways and then cut off,-1
"@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes?",-1
@AmericanAir Oh trust me. I am in love. It is so beautiful!,0
"@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??",-1
"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!",1
@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain,-1
@USAirways 4 great flights with no delays! Thank you!,1
@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.,-1
@USAirways  my flight was #3729...but I left my phone on the plane or the shuttle :(,0
@JetBlue dispatcher keeps yelling and hung up on me!,-1
"@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option.",-1
"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!",1
"@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service",-1
@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international,-1
"@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough",-1
"@AmericanAir yes yes yes,so glad to be headed home!",1
"@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money",-1
@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer,-1
@united Thanks for the lack of help and the canned response from the 1K desk!,-1
@SouthwestAir can you follow me so I can send the DM?,0
@AmericanAir I'm sure all these birds will be in warmer weather soon.,0
@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept,-1
"@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I",0
@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.,-1
@united You please do not burn my dreams !!!  #burningman tickets sales today.,0
@USAirways US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand.,0
"“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!",1
@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united,-1
@JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U,1
"@united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!",-1
"@AmericanAir great, thanks!",1
@JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport  22 hours before my flight  #RIPOFF #NoSupport,-1
@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan!,-1
@USAirways @_RobPrice  how can he try again it will be 5-6 hours before he gets help.  Contingency plans non existent.,-1
@JetBlue why don't you fly to #nashville? :(,0
@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful,-1
@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket,-1
@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service,1
"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!",-1
@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member,-1
"@USAirways to CLT from JFK nasty planes, dirty seats & floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile",-1
@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien,1
@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...,-1
"@AmericanAir Just got a call from baggage dept. ""...still looking for your property"". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!",-1
"@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas.  Baggage was only checked to ORD.",-1
"@AmericanAir Yep, was in one of my other camera memory card :D",1
"@united Good evening, UA. Can you assist with an issue via DM?",0
@united Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s,-1
@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.,-1
@united @annricord $856.81 the cost of one of the round trip tickets.,-1
@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.,-1
@USAirways don't think you guys could mess things up any more.. Never flying with you again!,-1
@USAirways Yes thank you. Appreciate u checking...,1
“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!,1
"@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67",-1
@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far,-1
@united hey! DM not working. UA 307!,-1
@USAirways No kidding. Oy.,-1
"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?",-1
@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..,-1
@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks,-1
"@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice",-1
@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?,-1
@united Will you be issuing an exception policy for Denver for this weekend?,0
@united I unfortunately didn't get her name :( she was not nice!,-1
@JetBlue Headphone jack not working on my flight.,-1
"@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again.",-1
@AmericanAir Will do. Appreciate the replies though.,1
@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet,-1
"@united yo, you need a new website really badly. This day and age...",-1
@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!,1
@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness,-1
@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??,-1
@SouthwestAir Just sent you a DM with the details.,0
@SouthwestAir staff was overall awful through multiple airports would have switched airlines if another flight was available,-1
@AmericanAir i need someone to help me out,0
@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....,-1
@USAirways flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP,-1
@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!,-1
@JetBlue how about an update on flight 475 leaving tf green delayed,-1
@SouthwestAir have five people shown up yet,0
@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN,1
"@united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out",-1
@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver,-1
@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!,1
@AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog.  http://t.co/7t1rDRCRe6,0
@AmericanAir im still on hold...,-1
@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.,-1
@SouthwestAir officially on hold for 2 hours!,-1
@SouthwestAir YES please....How do we get that companion pass?,1
@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u,-1
"@USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled.",-1
@united awesome thank you very much for the help,1
@JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?,0
@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK,1
thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet,-1
"@SouthwestAir unveils 4 new routes, including  2 from #Ohio http://t.co/4uRzvBPJKO via @usatoday",0
@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?,0
@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks,-1
@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?,-1
"@united it has now been 16 days since i applied for my compensation?

Y have i had no correspondence",-1
@AmericanAir at the gate when I get off the plane?,0
@JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?,0
@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.,-1
@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?,0
"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF",0
@USAirways what is the expected wait time to speak to someone via 800 number?,-1
@JetBlue all up to date. Can't update via Google play.,0
@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.,-1
@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.,-1
@united who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?,0
@united You must follow me in order for me to send you a direct message if that is what you meant.,0
@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg,1
"@SouthwestAir @CallMeStanley7 And bring back the ""Agent will call you back..."" feature. Why was that ever discontinued???",-1
"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin",-1
@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting..,-1
@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again.,-1
@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?,-1
@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone,-1
.@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate,-1
@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞,-1
"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!",1
"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are",-1
"@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.",-1
@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse,1
@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2,-1
@USAirways @stephenrodrick Your team needs to build capacity,-1
"@USAirways Please don't trivialize me.  This is a joke, not a slow day or slow experience",-1
"@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion",-1
@JetBlue probably not anymore.,0
@USAirways I have nothing but issues when I fly w/u what's up w/that?! #travel #vacation #awful,-1
"@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx",0
@united Don't ask me to be patient without offering something in return.,-1
@USAirways Finally back on board.  Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier,-1
@SouthwestAir you have no baggage tracking system?,-1
@united 3875 to Denver which we are supposed to be boarding right now but has yet to land,-1
@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.,0
"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online",-1
@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek,0
@AmericanAir You're right. Someone is up to something...,0
@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.,-1
@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help!,-1
@SouthwestAir  I got rebooked for tomorrow,0
"@united still awaiting a reply from ur customer services?  18 days, no response? Lousy #unitedairlines",-1
@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.,-1
@SouthwestAir I just sent a screen shot of the incident report.,-1
@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional,-1
@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1),-1
@JetBlue wondering if it's possible for my colleague and I to get on an earlier flight LAX>JFK tomorrow. Can you help?,0
@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!,-1
"@united Hopefully They will give me a feedback, bafore my flight...",0
@united haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing,-1
@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks,-1
@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.,1
"@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting",-1
@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.,0
@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM,-1
@USAirways have checked all day.  CHO needs added.  Please evaluate.,-1
@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?,-1
@united so unhelpful... http://t.co/vBfIeo2qJC,-1
@SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi!,-1
@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.,-1
"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful",-1
@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website,-1
"“@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!!",1
@USAirways hey guys!  Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!,-1
@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.,-1
@united Very impressed so far. An app that's worth a damn and sms updates on my flight.,1
"@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever.",-1
@united Yeah that didn't happen!,-1
"@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for ""flying the friendly skies""",-1
"@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?",0
@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL  and PHL to Israel?,0
@SouthwestAir it's ok I was supposed to be in California 5hrs ago,-1
@united 100. % failure in 2015 #UnitedAirlines,-1
@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5,0
@united what's the best way to get your tickets? Print off at home or go to check in desk?,0
@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again,-1
@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!,1
"@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!",-1
@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.,-1
@USAirways Done,0
@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!),1
@JetBlue of course I am!!✈️,0
"@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u.",-1
@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM,-1
@USAirways does anyone from your airline know how to do their job?,-1
@united I Want a Plane dad,0
@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?,-1
"@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International.",-1
I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! 💙,1
@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are.,-1
@united 1 refused boarding with Nexus. nexus confirmed she should not be refused,-1
"@AmericanAir Thank you, you too!",0
@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass.,-1
@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies,-1
@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.,-1
"@united hey, left my computer bag, w/computer inside, in United, filed online report, no response",-1
"@AmericanAir As I already have a booked flight that I can't use & can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2",-1
@SouthwestAir why are the ticketing lines in Las Vegas so unorganized??  Mass craziness. Half of the ticketing stations unmanned.,-1
@JetBlue why would you hire a guy who doesn't care about the safety of children? Not remotely acceptable. http://t.co/lKFh9HYHW8,-1
@united my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines!,-1
"@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?",-1
"@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out.",-1
"Can I put sun in my carry on? RT “@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ”",0
@united I sent the message. Let me know ASAP.,0
"@USAirways The airline is embarrassing itself. I get that bad weather isn't your fault, but your response to it couldn't have been worse.",-1
@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it,-1
@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous,-1
“@JetBlue: Our fleet's on fleek. http://t.co/2UaICFJRmS” no way,0
"@JetBlue That's right! :) Game, set, match.",0
@SouthwestAir rocks - @AmericanAir horror,-1
@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...,-1
@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.,-1
@SouthwestAir reference #: 261093929756,0
"@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no",-1
@united I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :(,-1
@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day  :(,-1
"@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!",-1
"@AmericanAir 2 hours now!  No I'm not patient.  Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold",-1
@JetBlue thank you #loyalmosaicmember,1
@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3,-1
@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!,0
@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.,1
@united problem is on laptop not phone,-1
@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!!  🍷👍💺✈️,0
@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city,-1
@united yes when I got to the gate I specifically asked if there where any other seats.  Very discouraging to walk past the crew. 37d,-1
@JetBlue @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!,1
@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft  tell the truth! @unfriendly,-1
@united I'll be calling soon but going tomorrow like it shows on the app is not a good option,-1
"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140",-1
@JetBlue still waiting to board and see if they will give us the exit row.,-1
"@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a ""courtesy report""",-1
@USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see?,-1
@SouthwestAir PLEASE HELP! I would die to see the Vegas show! It would be amazing to hear their songs for real!,0
@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool,-1
"@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass",-1
@SouthwestAir F5R3ZZ,0
@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby.,-1
@united already Flight Booking Problems next week's trip on @AmericanAir  thanks for making the choice so easy #disunited #unfriendlyskies #servicefail,-1
@JetBlue #1680 Super smooth flight and landing. Nicely done.,1
@united Thank you for responding so quickly with a helpful tool! @dustyob,1
"@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action.",-1
@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever,-1
"@USAirways  I need to email customer service for help and a question, can you please provide the email address?",0
@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!,-1
@united Doesn't have to be same flight 2 and 2 will work also,0
@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.,-1
@AmericanAir @lpalumbo what weather sun is out,-1
@SouthwestAir please please please http://t.co/xiJiFYmvqP,0
"@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo",-1
@JetBlue definitely!,1
@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill  Please contact her.,-1
"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city.",-1
@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?,-1
@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?,-1
@united is my favorite airline.,1
@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!,-1
@JetBlue ...and when did your legal department start running your social media channels?,0
@USAirways is a joke. Stop losing my luggage!,-1
@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU,0
"@USAirways contact via FB messages, Twitter DM or text?",0
@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ,1
@SouthwestAir especially if it's your mom! #IChangedYourDiaper,0
.@united Thanks. Hopefully this is easily resolved.,1
@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?,-1
@united i got email that my reservations got Cancelled Flightled and i will be refunded.  Nothing got refunded as of yet,-1
@SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!,-1
@united have since dropped to 2 layovers but still not acceptable.,-1
@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃,1
"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers",1
"@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos.",1
@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!,1
@united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist.,0
@USAirways I was completely ripped of by US Airways today never fly this airline  I am contacting my local news,-1
@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated,-1
@AmericanAir  @SouthwestAir  — Y'all will like this one. http://t.co/hF8aJZ4ffl,0
@SouthwestAir @livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way?,0
@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx,-1
"@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit.",-1
@united Who can I contact about requesting a charity donation? #ThankYou,0
@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing,-1
"@united if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free.",-1
"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)",1
@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out,1
@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS,-1
"@JetBlue #FlyingItForward I'd fly to Port au Prince, Haiti to help with the on-going earthquake relief efforts. Still lots to do there!",0
@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!,-1
@united or us air: http://t.co/Eis9hcNPrO,0
"@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution",-1
@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today,-1
"@JetBlue Traveling with two kids tomorrow (ages 7 and 4) domestic, do they need birth certificates to check in at airport?",0
@USAirways worst customer service experience ever today. Get it together.,-1
@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!,1
@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.,1
@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.,-1
"@SouthwestAir is really stepping up their ""service""🐩 http://t.co/VQTyza6Mzu",1
@united I tried 2 DM it would not go thru... not sure why,-1
@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_,1
"@united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #.",-1
@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.,-1
"@USAirways http://t.co/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?",0
"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)",1
@USAirways I just think it's weird to have mileage as 666,1
"@united Will do, cheers",0
@JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends,0
@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf,-1
"@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.",-1
@united Can you transfer my bags too?,-1
"@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice",-1
@AmericanAir - Reference number to this request: 1-3001408092,0
"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!",-1
@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news.,1
@AmericanAir I'm in MEX.  I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.,-1
@USAirways Thank you so much its been a very stressful day,1
@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.,-1
@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.,1
@AmericanAir I dmed,-1
@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?,-1
Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma,-1
@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!,-1
@JetBlue is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember,1
@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy,-1
@united in Bogota with no wallet is no fun. :-(,0
"@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?",0
"@JetBlue hi guys, do you have a general enquires email address please? Thanks David.",0
@SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off.,-1
@USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip,-1
@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..,-1
@united I'll be sending/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed.,-1
"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter.",1
"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!",1
@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines,0
@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler,1
@SouthwestAir sure thing,1
"@usairways I've been on hold since 11:30pm how many customer service reps do you have?
 #seriously",-1
@AmericanAir you could train your flight attendants to have some manners and decency,-1
.@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!,-1
@united Hi guys. I submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the Dominican. Help?,0
"@VirginAmerica Anytime, sugafly.",0
@USAirways ok thank you! Very helpful! This is why you're my favorite airline!,1
.@JetBlue Delete this tweet.,0
@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide?,-1
"@AmericanAir we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU",-1
@JetBlue waited for 15 min then got disconnect,-1
@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.,-1
"@united @HiltonWorldwide @Caravannyc @MaysvilleNYC 
Let's go! Join me on my first trip back to NYC…as a tourist: 
http://t.co/egaEjtRGLb",0
@united no my concerns were not addressed,-1
@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?,-1
"@USAirways we flew out, through and into good weather. when we landed,  another technical issue with gate. improve service or lose customers",-1
@USAirways flight #654 sitting at JFK with delays for 3-1/2 hrs! No employees to load bags? #terrible,-1
@united seriously #fail on making strangers share a room,-1
@AmericanAir still waiting on a dm response..... #sloooowresponses,-1
@SouthwestAir what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl?,-1
@USAirways please keep Emily at you gso airport ticketing on staff she is amazing,1
@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?,-1
@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2,-1
"@SouthwestAir if a passngr requires wheelchair to gt on plane then sits in an exit row, wld they b physically capable to help in emergency?",0
@SouthwestAir my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!,-1
@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.,-1
@AmericanAir Is my friends flight 386 from JAX to DFW Cancelled Flighted?,0
@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage  #AmericanAirlines,-1
@USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight?  #DoBetter,0
@SouthwestAir Awesome!!! Sending now.,1
@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.,-1
@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.,-1
@united is a joke.  Lots of angry people at IAH this AM.,-1
@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.,-1
"@JetBlue I understand delays.  We are all looking at a tv monitor at ur gate and it says current conditions are snow, hence delay.",0
@JetBlue they were amazing and thank you!,1
"@JetBlue, was far less painful than what was coming from Avis.  💙",1
"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?",-1
@united I see two flights with two seats in the morning can we get on those,0
@USAirways - been on hold with reservations for over 30 min already! #worstairline,-1
@AmericanAir you have let me down. Seriously. #unhappycustomer,-1
"@united I send you an urgent message via eservice@united.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL",0
"@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)",1
@JetBlue who do you think is gonna win Mayweather or Pacquiao?,0
@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons,0
Bingo! “@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR”,1
@AmericanAir sounding like they just got bitch-slapped by @juliasinton948,-1
"@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them.",-1
@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?,0
"@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.",0
@JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?,-1
@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel,-1
"@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky",-1
@SouthwestAir has the WORST customer service of any airline I've ever flown.,-1
@AmericanAir I'll try to have a great week once I receive it 😩😭💔,-1
@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive,-1
@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in,-1
@SouthwestAir or you could send me a DM.,0
@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight.,-1
"@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled.",-1
@JetBlue lord...,0
@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.,-1
@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!,-1
@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service,-1
@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible,-1
"@USAirways new tag line ""but we got you there alive!""",-1
@AmericanAir my boss is :),1
"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)
#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j",1
@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed,1
@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪,-1
"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!",-1
"@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral.",-1
.@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th.  Thanks.,0
@USAirways ... I f@$%ing hate you.,-1
"@united I need a breakdown of what the ""international surcharge"" on my flights cover. Please help",0
@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?,0
"@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time",-1
@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.,-1
@AmericanAir what about flight 1239?,0
@SouthwestAir horrible flight!,-1
@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks,-1
@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?,-1
@AmericanAir been waiting on hold for more than an hour,-1
@JetBlue flight 2302 from JFK to BUF.,0
@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?,-1
@united why would they make me share a room?,-1
"@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA",-1
@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst,-1
@SouthwestAir do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?,-1
@united service staff to is less than friendly!,-1
"@SouthwestAir can u better define the ""plus one smaller type"" item on carry on requirements?.. small backpacks?",0
"@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number",-1
@JetBlue seriously? System down? No IT?,-1
@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane,-1
@USAirways 13 years of Naval Service and I run the travel department for all my commands...,-1
@SouthwestAir sign me up!,1
"@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account… #help",-1
@USAirways @AshleyKAtherton Over an hour on hold so far,-1
@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport,0
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5t4FpCGREJ,0
@AmericanAir I cannot believe how long flight 759 PHI  is taking. I know it's US Airways but you own it. I would really like to get home.,-1
"@united, Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price???",0
"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means.",-1
So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.,1
"@usairways and @AmericanAir  4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight.",-1
@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal,0
@AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass,0
@AmericanAir hey there me again from yesterday im still on hold,-1
@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV,1
@SouthwestAir On flight 771 tomorrow (Wed 2/18) DEN-BNA. Will we be delayed or Cancelled Flightled?,0
@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this,1
@americanair why am I not being given a callback option??! Why has this service been turned off?,-1
@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter,1
@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr,-1
"@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers.",-1
@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me,-1
@JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!,1
@USAirways I just want to be heard and to discuss the many issues on my trip,-1
@united perfect! Thank you!,1
@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere,-1
@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0,-1
@USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2,-1
@SouthwestAir + @twitter  = outstanding customer service!  Thank you!,1
@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome,-1
"@united + UA has been rolling out improvements too, we think. Hoping they'll catch up soon? Meantime, ANA is our preference!",0
@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.,-1
@USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again,-1
@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!,-1
@united  what did you do with my seat. International connection. Seriously?,-1
@USAirways yay for glitchy tracking system!  My bags made it to my destination and not Laguardia like the app said!,-1
"@SouthwestAir, got ""duped"" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful",-1
@JetBlue sounds fun! How does that work?,0
"@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed.",-1
@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/o5sifHp4RT,0
@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?,-1
@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?,-1
@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.,-1
@united thanks for the help. Wish the phone reps could be so accomidating,1
@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!,1
@SouthwestAir thank you!!,1
@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?,-1
"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.",1
@JetBlue Why would you charge money to transfer points to someone?,-1
"@United - routing a person from Houston to Newark, NJ  and then to SFO is not acceptable.",-1
@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!,1
@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.,-1
@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail,-1
@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business,-1
"@JetBlue pilot: ""Don't worry folks there's a backup for the backup for every part of this plane."" Thanks guy",1
@USAirways or is anyone even responding to social media? AWFUL.,-1
@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr,-1
@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr,-1
@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts,-1
@SouthwestAir I'm 30 mins out WAIT FOR ME😭😭😭,0
@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly,-1
@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.,-1
@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it.,-1
@USAirways  that would be lovely! You have great people working in your organization.,1
@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help,-1
@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??,-1
"@SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps",1
"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee",1
"@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.",0
@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail,-1
@AmericanAir   You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.,-1
"@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ...",-1
"@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. .",-1
@USAirways well I thought they had hours ago but just found out that no I do not have a seat,-1
@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke,-1
"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO.""",-1
@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures,1
"@united need assistance to change flight to get to an ailing parent..
have flight leaving Tuesday need to change ASAP to sooner #custserv",0
@AmericanAir I DMed you my AA & phone #s & you can't have someone call me? What was the point of your response? You didn't resolve anything!,-1
@united your customer service is crap.,-1
@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her,1
@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O,-1
@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you,-1
"@USAirways getting sorted, thanks",1
@USAirways unfortunately not. I think I watched it take off from the bus. Rebooked for a Late Flightr flight now #planestrainsandautomobiles,0
@AmericanAir so how do we get me a person?,0
"@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards",-1
@JetBlue Denver-Boston 2/10 flight 994  and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding,-1
@USAirways what are the odds you can get me on a flight with delta so I can actually get to Orlando today?? #2daysLate Flight,0
@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!,1
@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal.  #DoBetter @UsAirwaysSuck,-1
@JetBlue but Virgin has wifi 👀,0
"@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...",0
@AmericanAir @robinreda that can be a stop over before Paris. You are an embarrassment,-1
"@AmericanAir 
Hello...My baggage has been lost in another city. Can anyone help me with this?",-1
"@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!",-1
@SouthwestAir how come on mobile I can't proceed w/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.,0
"@united it was an international flight, and we didn't get our new eta until we were in the air.",-1
@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?,-1
@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??,-1
@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found,-1
“@JetBlue: Our fleet's on fleek. http://t.co/jm4GeyXbY5”LOL,0
@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines,-1
@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service,-1
@JetBlue why is flight 1106 delayed out to NY? Same problem?,-1
"@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?",0
@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please,-1
@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.,-1
@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.,-1
@AmericanAir I just DMed you,0
@VirginAmerica Like http://t.co/VPqEm31XUQ,1
"@JetBlue sorry for my misunderstanding of the term, but what does that exactly mean?",0
@USAirways at which point in told they have sold my voucher because I wasn't fast enough,-1
@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!,-1
@USAirways me too!,1
@AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX,1
"@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. ""Please call back Late Flightr"".For 18 hours? Not good enough",-1
@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane.,-1
@united I hope you lose the next govt contract,-1
"@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?",-1
"@AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!",1
@united THANK YOU!,1
"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.",-1
@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week,-1
@SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱,-1
@USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta,0
@USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly.,-1
@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?,-1
"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge",-1
@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV,-1
@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.,1
@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service,-1
@SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling,0
"@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal.",1
@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.,1
".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience",1
@JetBlue can't wait! I'll be the one who can't contain herself. 😄,1
"@AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations",0
@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!,-1
@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof,-1
@AmericanAir your staff at JFK airport are discussing the way we we're left stranded,-1
"@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward",0
"@USAirways never flying #USAirways again. Horrible experience, terrible customer service.",-1
@JetBlue why is the buffalo flight so Late Flight?,-1
@JetBlue I cri,0
@united what a long day of delays. Please get us to Dallas tonight!!!!  Fingers crossed!!!  #winterstorm2015 #whichisworsedenordfw.,-1
@USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend,-1
@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.,-1
@AmericanAir need help on a reservation. Can you follow so that I can DM details? Thanks!,0
@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail,-1
.@AmericanAir just disappointed with the Flight Booking Problems process and add’l fees to sit together on a more crowded flight. Not impressed so far :-/.,0
At the airport ready to get this @JetBlue red eye going.... Soooooo sleepy.  #NoPlaceLikeHome #eventhoughits2degreesathome,0
@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(,-1
@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing,-1
@USAirways Do you have a phone Nbr for Refund Dept ?,0
@JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open,0
@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!,1
@USAirways  I have 3 times and no one has been able to help me out,-1
@USAirways now you have over 50 people in line. This is stupid!!! What the heck!,-1
@JetBlue im still waiting??? No answer!!,-1
@AmericanAir thank you for the confirmation.,1
@united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!,1
@AmericanAir I want to speak to a human being! !!  This is not an obscene request!,-1
"@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)",0
"@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family",1
@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt,1
"@united Okay, thank you for your help :)",1
@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!,1
@USAirways one question. Can I book one way tickets with award travel/points,0
@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think,-1
@SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin 😂😂,0
@united ok. I just submitted. Thanks for the opportunity to give feedback.,1
@united Okay thank you,0
*On the brink of bankruptcy. “@JetBlue: Our fleet's on fleek. http://t.co/01ldxn3QqQ”,0
@united pls follow for DM,0
@JetBlue true. Maybe. Wish I had expedited security haha,1
“@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!,1
@USAirways really???  NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses,-1
"@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots",-1
"@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone",-1
@USAirways How can I change without penalty and not have to call customer service,0
"“@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP” @ClarkHoward #Another #Airlines #Issues",0
"@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE",-1
"@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened",-1
@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline,-1
"@AmericanAir today, after 6 yrs., no longer my preferred airline.",-1
@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!,-1
@united Great! I'm ready to go home.,1
@SouthwestAir wow! Some things are better forgotten!,0
@USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal!,-1
@JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed & saved all trip 2 sit @airport again?,-1
@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.,-1
@united this is it... Last time I fly #UnitedAirlines  you screw up every trip now will be stuck in ord and miss work.,-1
"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!",1
@JetBlue why are there so many delays to north east cities?,-1
@SouthwestAir Having some trouble checking in. Can you please add me so I can DM you,-1
"@AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox",0
@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment,-1
@SouthwestAir will do - if you follow back I can DM that info,0
@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews,1
@united @perfectomobile huh?  I have sent 16 crash reports in Feb alone.  8 in one day.  Only app I have that consistently crashes.,-1
@AmericanAir trying to check in for flight. On line not working & agents too busy to take my call.,-1
@SouthwestAir @SouthwestOliver that's a great FA right there.,1
@SouthwestAir sent,0
@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance,-1
"@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?",-1
@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.,-1
"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.",-1
@JetBlue are we scheduled to depart as scheduled?,0
@USAirways You need to contact me ASAP. #Furious,0
@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.,-1
@SouthwestAir when will the winners of #DestinationDragons be announced?,0
@USAirways for a response in 3-4 days? No thanks,-1
"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!",-1
"@united bagage which i take to in the cabin i dont need to check-in,correct?",0
"@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke",-1
"@USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion.",-1
@USAirways thank you for fixing my 5 hour delay.,1
"@united @bobwesson fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation.",-1
@JetBlue how can we get help with a hotel we booked with you and are having issues with.,0
@JetBlue flight 462 to Boston delayed due to weather in Tampa?,0
@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?,-1
@USAirways I appreciate your prompt response.,1
@JetBlue Wish Everyone felt like you,1
@JetBlue Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different.,0
@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice,1
"@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback",-1
@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel!  I can't even make this stuff up.,-1
@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY,-1
"@SouthwestAir I keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! SOS",-1
@SouthwestAir thanks for your assistance..you guys ROCK!!💯,1
@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.,-1
"@USAirways 835, fix this ASAP",-1
@JetBlue I would go for 3rd time to Jamaica to volunteer w/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary,0
@USAirways can you DM me & add me to the upgrade list for a flt tonight?,0
@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!,-1
@united thank you! Excited to be working with you guys!,1
@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM,1
"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?",-1
@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer,-1
@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife,0
@JetBlue     Is it only $50 for my 2nd bag?  1st bag too full..,0
"@AmericanAir sorry so Late Flight, responded to your DM.",-1
"@JetBlue It's for me, I spoke with a rep on the phone who suggested I ""Voice a concern"" via ""Email us"" on your site. I did a few moments ago",0
@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo,0
"@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info",-1
@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.,-1
"@AmericanAir you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine.  No compensation, no resolution.  Incompetent.",-1
@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!,1
@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.,-1
@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?,-1
@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!,-1
"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO",1
@SouthwestAir give me tickets to atlanta! I would do anything!  Anything 😆,0
@USAirways Was told it was a software bug. Told to call back this AM  Now your system is too busy to handle any calls this AM.  Clown shoes.,-1
"@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ",-1
"@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said ""unspecified error"" and to call SWA",-1
@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.,-1
@AmericanAir you're almost as bad as @united,-1
@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc,-1
@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !,0
@AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical,-1
@united UA938 ORD-LHR.  bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!,-1
@AmericanAir Cancelled Flights flights arbitrarily on same itinerary.  Weekend ruined for no good reason! No crew = missed Monday am mtg.,-1
@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.,1
"@SouthwestAir I notice that there are separate buttons for ""guitar"" and actual ""music"" in this pic. Some bands should take note of this.",0
"@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD",-1
@USAirways I agree but per the captain this issue happened before boarding & we all sat in the plane for almost 2 hrs,-1
@united either your staff or whoever you contract with at PVD is failing you big time tonight...,-1
@united tremendous. What would you recommend?,0
"@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles.",-1
@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍,1
@JetBlue I LOVE JET BLUE!,1
"@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed.",-1
@united just kidding with you I'll send you my stuff now. Thanks,0
@united These are great fares!!!!!,1
"@AmericanAir sure, thank you!",1
"@AmericanAir 
Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks",-1
"@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!",-1
@united I have never been mislead by a company as many times as I have this week by United Airlines!,-1
@united thanks.  Not tonight it would seem. http://t.co/WNdcEO5QlK,0
"@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?",-1
"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay!",1
"@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv",-1
"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/9vKj9S7jrM",0
@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed,-1
"@SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't ""Luv"". When r u going to fly me to Savannah? Pleeeease!!!!",0
"@USAirways trying to check in online for a flight tomorrow.  Tried computer, tablet, and phone.  got error message on all devices?",-1
@SouthwestAir hilarious flight attendants on Vegas to Detroit tonight http://t.co/nw7vx7DGMF,0
😩😂😂😂😂 “@JetBlue: Our fleet's on fleek. http://t.co/yco9dikpt9”,0
"@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. 😑",-1
@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK,-1
@united still sitting here waiting for a plane....4 hours wasted,-1
@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit.  @AmericanAir paid far too much for you.,-1
@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1,-1
@united sucks.,-1
@JetBlue currently dancing in the terminal. love Stevie!,1
"@USAirways Have a 6:05pm flight out of PHL Sat, 2/21. Snow expected. Are we able to switch to an earlier flight without penalty?",0
@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!,-1
@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?,0
@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.,-1
Why doesn't @AmericanAir provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever,-1
@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!,-1
@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons,1
@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.,1
@VirginAmerica when are you flying to hawaii,0
@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30.   No answer on your phone. Have young children.  HELP!,-1
@SouthwestAir this would be an awesome experience #DestinationDragons,1
"@JetBlue ok, tx. Will tell the guy sitting next to me at the gate",0
@SouthwestAir here's a first..both pilot and first officer in galley during flight...,-1
@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!,-1
"@SouthwestAir not terribly inspired to call ""customer service"" in the future now.",-1
@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault,-1
@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW,-1
"@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!",-1
@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?,-1
"@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent.",-1
@USAirways — I had exceptional service on flight #403 from IND to PHX!!,1
@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk,-1
@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-,-1
@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it,-1
"@AmericanAir oh I did. All I received back was an email saying "" delays happen"".. Uh huh..",-1
"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury.",-1
"@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?",-1
"@SouthwestAir yes, thank you. Just sent DM.",0
"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!",1
@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?,-1
@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!,-1
"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?",-1
"@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed.",-1
@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.,-1
@SouthwestAir  your checkin is lame for business. Really last seat? I have broad shoulders haha,-1
@SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI,0
@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak,-1
@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???,-1
"@JetBlue 's Once upon a sale that does not include BTV, as usual!  #jetbluehatesbtv",-1
@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?,-1
@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500,-1
@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!!  All other flights have left #usairwaysfail #worstairlineever,-1
"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport",-1
@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor,-1
@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better,-1
"@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call",-1
@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!,1
@united need assistance. Line is out the door and travelling with 3 kids.,-1
@JetBlue can you DM?,0
@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!,-1
"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response",1
"@AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral.",-1
@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.,-1
@JetBlue that wasn't delayed or cabcelled,0
"@USAirways Seriously??? I have shared my concerns four times already, to NO avail!  Geeeeezzzzz! #frustrated flyer",-1
@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.,-1
@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?,-1
.@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.,0
@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA,-1
"@united question:are there onboad 110 volt outlets in all planes? If so, where?",0
@AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant.  #customerexperience,-1
"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy",-1
@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?,-1
@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?,-1
@AmericanAir On flt 1627 from DFW to FAT on 2/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone.,0
@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them,-1
"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?",-1
@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.,0
@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show,-1
@SouthwestAir  why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM,-1
@USAirways how long is that flight? http://t.co/bCwckWtnlE,0
"@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times.",-1
@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(,-1
@AmericanAir your maint delay left us stuck in den!! Flight 1080.  Been on plane for 7 hrs.  Stop flying broke french planes!,-1
@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF,-1
@AmericanAir this is the biggest joke of #customerservice I've ever seen from a  ✈️ brand http://t.co/XHSUUpHeZe,-1
@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.,-1
"@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week.",-1
@AmericanAir I'm great thanks keep up the good work,1
@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3,1
@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?,-1
@AmericanAir the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes,-1
@USAirways can I book using some sort of breavement program? I need to get home for my pops funeral,0
@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel,-1
"@USAirways Will tweet all day until I get 
a live cust rep. I will make sure the world knows you don't care about your customers health.",-1
@USAirways you have got to be kidding me!  No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?,-1
@AmericanAir  terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage,-1
@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!,-1
@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :(,-1
@AmericanAir tried that and can't get through.,-1
@AmericanAir You are having phone issues.  Please fix it!!!!,-1
"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated",1
"@SouthwestAir can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight?
I will call to confirm Monday for refund",0
@united how does that help me with my customers that I couldn't meet with (and subsequently lost)?,-1
@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited,-1
@VirginAmerica YES FYI  MY BFF,0
@united thanks! Will you guys be getting the A380s anytime soon?,0
@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj,1
@USAirways I will. Is it down or is just me?,-1
"@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum",-1
"@united I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day",-1
@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back,-1
@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?,0
"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm.",-1
"@AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA.",0
@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!,-1
@USAirways I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for.,-1
@VirginAmerica trying to check-in...but looks like your site is down?,-1
@AmericanAir we have 8 ppl so we need 2 know how many seats are on the next flight. Plz put us on standby for 4 people on the next flight?,0
@AmericanAir can you help me with a reservation? cant get through on the phone,-1
@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?,-1
@SouthwestAir Customer Centricity is knowing people #ANAMarketers,1
@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212,-1
@VirginAmerica save some for 871 tomorrow AM!,0
"@usairways Yes. Works in Firefox. 

Can do everything but finish purchase. Button turns gray, never submits. For a couple weeks now.",-1
@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊,-1
@SouthwestAir thank you so much completely made things right!,1
@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix,-1
@AmericanAir Toby hates you lol,-1
"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!",1
@JetBlue that sucks. Oh well.,-1
"@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes",-1
@USAirways is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them.,-1
@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful,-1
"@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done",-1
@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews,-1
"@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?",-1
"@USAirways ""We can't help you. We don't put people up in hotels when you miss a flight it's against policy.""",-1
@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight,-1
"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?",-1
@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.,-1
@AmericanAir she has  the guy u served drinks 2  til he needed awheelchair to get off the plane is a more important then the assaulted women,-1
@SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.,0
@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa.,-1
@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.,-1
@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler,-1
@USAirways Can someone please answer my call. I have been waaaaaaiting!!!,-1
@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.,-1
@SouthwestAir thanks for taking such good care of my luggage... http://t.co/PIvxean3jY,-1
@JetBlue do bags still fly for free anymore?,0
“@JetBlue: Our fleet's on fleek. http://t.co/Q16Xvwg0L6” .... I have to refrain what I want to say,0
@SouthwestAir Happily! But you need to follow me in order for me to DM you,0
@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6,-1
@JetBlue weather where?  It's 60 in SFO and flight 834 is still on time to boston.,0
@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good,-1
@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?,-1
"@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks.",-1
"@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing.",-1
@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.,1
@JetBlue glad you like it. Feel free to steal it.,1
@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?,-1
@SouthwestAir : thanks.are flights operating now or Cancelled Flightled?,0
@JetBlue  Not blaming Jet Blue.  This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen.,0
@SouthwestAir I am just wondering when are you going to open up fares for November?,0
@USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is,0
@USAirways nothing important to do.  Why was I told to wait in the @AmericanAir line?  #patiencerunningout,-1
@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO,-1
"@JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek",-1
@AmericanAir really,-1
"@USAirways stuck at the gate in Charlotte, NC waiting for ""release papers"" and a fix for a broken computer system.",-1
"@USAirways I wasnt  flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.",1
@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.,-1
"@AmericanAir 
Thank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.",0
@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.,-1
@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky,1
"@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets",0
"@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd",-1
@AmericanAir cut it. Put me on a flt tomorrow.,-1
@JetBlue I sure hope you guys get me to DC to speak tomorrow! & @JohnNosta & @United: I'm winning here with @JetBlue,0
@JetBlue I can't pay 30 bucks xD,0
@JetBlue @EllaHenderson Ah! Wish I was there! Good luck!,0
@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.,-1
@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem,-1
@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!,-1
@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on.,-1
@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA,0
@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...,-1
"@AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, >1 hr today. Still no bag. #AA http://t.co/QKkJdFObOS",-1
@united My bag is lost and I can't get ahold of anyone that can help,-1
"@USAirways @AmericanAir Just had to buy a ""safety"" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty.",0
@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad,-1
"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?",-1
@USAirways   No one picks up the phone all day/  no opportunity to leave a voicemail,-1
@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.,-1
"@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?",-1
"@SouthwestAir how do i know that my information is not found on other people's account?  I can see someone else's reservation, rr # and trip",-1
@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR,-1
@united cannot direct message you you do not follow us. I want my luggage.  Please hep,-1
"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!",1
@united so is the ^JJ standing for Just Joking?  I am not finding the humor.,-1
@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.,-1
@JetBlue I know you guys are super busy but is flight 1222 an a320 or e190?,0
@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?,-1
@JetBlue ...second incident of lost baggage.  I sent you a DM.  Thoughts?,-1
@USAirways Not happy with start of trip!  Cancelled Flightled flight #poor customerservice,-1
"@JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8"" surfboard between JFK and BQN airports.",-1
@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found,-1
@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight.  Completely dissatisfied with @USAirways,-1
@AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in,0
"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!",-1
@JetBlue yeah I'm aware of that. Hence my original msg to you.,-1
@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.,-1
@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.,-1
@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS,-1
“@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”haa man,0
@AmericanAir and just bad cs! I will be back on @JetBlue  at least when you stuck they look out for you and apologize for any trouble,-1
@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you,-1
"@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA.",-1
@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday.,-1
@AmericanAir due to road conditions,0
@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?,-1
"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!",1
@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united,-1
@southwestair #ftw! ✈️ Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https://t.co/mAvIgetbBw,0
@United also ran out of water and refused service #costumerservice #legit #jk,-1
@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!,1
"@JetBlue If this is customer service, then please call me.",-1
"@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.",0
"@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon",0
@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :),-1
@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.,-1
@united once again my bag is lost when I travel united!!!! Please do something,-1
@united I sent in my feedback.  Thank you.,0
"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW",1
"@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR",-1
@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.,-1
@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService,-1
@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.,-1
"@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service.",-1
@AmericanAir #oaaret is our flight Cancelled Flightled?,0
@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works,1
@USAirways what's the charge for oversize? Not overweight,0
@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care,-1
@AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?,0
@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.,-1
"@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!",-1
"@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)",1
@JetBlue excited for my first flight w/ you today! It's delayed though- can you give me the 411? Flight number 989 from Boston to DC,0
@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight,1
@USAirways shout out to Cathy at the Vegas airport check-in for hooking us up!,0
@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! 👌👌👌,1
@USAirways where's our luggage? Been waiting more than an hour! Flight 2118.,-1
@SouthwestAir flying by myself is getting old,0
@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I  would Buyer beware,-1
"@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have ""planned better.""",-1
@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 😢,-1
@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.,-1
@united  Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k,-1
"@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up & again back on hold. Understand weather, but ridiculous.",-1
@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta,-1
"@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san
Thanks a lot southwest!",-1
@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.,1
@JetBlue saving my sanity. Leaving it behind for sunshine. #escape #FL #bliss #travel #InDenial #WhatFrozenPipes http://t.co/6TtzEJV3hY,0
"@USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA",-1
@united I'll let you know week after next when I do another coast-coast RT again.,0
@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!,1
@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald,-1
@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.,-1
"@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!",-1
@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights,-1
@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.),-1
@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?,-1
@JetBlue Thanks! See you soon!,1
"There were plenty of empty seats in coach ""@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f""",-1
@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth,-1
"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9",1
@AmericanAir do you guys have wifi on international flights?,0
"@JetBlue CEO's challenge: appease passengers, Wall Street - The Columbian http://t.co/pG96ys9aSW",0
@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j,-1
@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback,-1
@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience,-1
@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd,-1
@JetBlue PDX to JFK was suuuuper HOT.,1
@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!,-1
@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems,-1
@SouthwestAir thanks for adding straight flights from Columbus to Oakland!,1
"@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive",-1
@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me,-1
"@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?",-1
@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far,-1
@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue,1
@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?,0
@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService,-1
@united but we are on All Nippon now (booked by United to replace the one we missed).,-1
@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI,0
@USAirways @AmericanAir will one of you please answer the phone?,-1
@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America,-1
"@JetBlue  FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting  @AmericanAir  to speak to a human at customer service",1
@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options,-1
"@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told "" I don't feel like dealing with it"" 😒",-1
"@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!",1
@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat,1
@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!,1
"@SouthwestAir @saianel You could have just said ""We don't know""",-1
".@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :(",1
"@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet""",-1
@united flight #1 no luck on #standby,-1
@SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks,1
"@USAirways Darn it, first in line for no upgrade! Wish I understood the policy. :) http://t.co/xGPaAyFDwt",0
"@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights.",-1
@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!✈️✈️,1
@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M,-1
@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace,-1
@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6,-1
@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything,-1
@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL,-1
@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first,-1
"@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country.",-1
@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg @SMUSportMgt #sportsbiz,0
@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight,-1
@SouthwestAir   Are flights going into Dallas this morning?   Thanks,0
"@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :(",-1
"@SouthwestAir my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane?",0
@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!,-1
@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn!  Nice start to the day!,1
@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;),-1
@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.,-1
"@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff",-1
@united is there an email address I can reach? Too long for a DM.,0
@AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks.,0
@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.,-1
@USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?,0
@JetBlue we made it safe and sound. Thank you for the safe travels.,1
@USAirways with this livery back in the day. http://t.co/EEqWVAMmiy,0
@JetBlue @KyleJudah be responsible for replacing it,-1
@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?,-1
"@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?",-1
@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.,-1
@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars,-1
@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.,-1
"@united I'm not sure it will have ""next time""...",-1
@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.,1
@united @abigailedge Another glitch??,-1
@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.,-1
@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day,-1
@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service,-1
"@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh",-1
@JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago.,-1
@JetBlue Hey any chance you have an update on Flight 99 Hartford to D.C.?,0
".@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue.",-1
@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.,-1
@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now,-1
@united happens every time in and out of Newark.,0
@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.,-1
@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?,-1
@USAirways done it! Process initiated Saturday morning.  Can't get info with website issues & inadequate phone coverage.  How 2 get update??,-1
@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.,-1
"@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats",-1
"@JetBlue ""Do what you love and you'll never work a day in your life."" 😊",0
@USAirways sits on a throne of lies,-1
@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact,-1
@JetBlue ok should I start looking into other flights?,0
@united Thank you.,1
"@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??",-1
@united no chance in hell. I'd rather walk. Worst airline ever.,-1
@AmericanAir Connection is US2065,0
@USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far,1
@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.,-1
"@AmericanAir all right, but can you give me an email to write to ?",-1
.@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.,1
@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?,-1
Can You please help to save my daughters life @JetBlue for details Go here @Help_Lindsey,0
@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.,-1
@JetBlue your customer service today was deplorable.  There were plenty of ways u could have gotten us on that flight. #badcustomerservice,-1
"@USAirways What is with your lost & found.  My wife lost her phone in Philly, & followed your web instructions to call an 800#.  No answer.",-1
@USAirways I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me.,-1
@AmericanAir YOU FUCKING SUCK,-1
@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias,0
@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast,-1
@AmericanAir is DFW accepting any arrivals or departures today?,0
"@JetBlue done, thank you!",1
@SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.,1
@AmericanAir could you check if there is SVU space on AA199 MXP-JFK Feb 28th? Thanks,0
@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(,-1
@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(,-1
"@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?",0
@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4.  Worth the extra $200/trip for less hassle and fewer delays,-1
.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!,1
@AmericanAir  your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage.,-1
@SouthwestAir telling my Fam in Vegas now. :),1
"@usairways trick for getting into your hold queue?  I've been calling since Thursday and keep getting the ""call back Late Flightr"" message",-1
@USAirways how about a little help for the two gate agents trying to rebook flight 1707?,-1
@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward,-1
@SouthwestAir Hi Guys good morning how are you doing,1
@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( ͡° ͜ʖ ͡°),0
@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet.  Working is off the table. #disappointed,-1
"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!",-1
"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today",-1
@JetBlue haha. TY. Do you know what time that lane opens at Logan?,1
@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund,0
@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!,1
"@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse",-1
"@JetBlue If you ""follow"" me, I will be able to DM you.  Thanks.",1
.@JetBlue @ZKatcher 😂😂😂😂😂OMG. Bored & read through this convo.. Seems like JetBlue is on point.,-1
@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous,-1
@jetblue is giving me false hope of ever getting home,-1
@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?,0
"@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful 😳",-1
"@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?",0
@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!,-1
@AmericanAir When did they start to sell water @AdmiralsClub ?,0
@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns,-1
"@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless",1
@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???,-1
"@JetBlue the one man in baggage office says ""I dunno"". HELP",-1
"@USAirways so mad I can't even believe  you guys Cancelled Flight my connecting flight after I leave the first stop, & give me a useless hotel voucher",-1
"@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!",-1
"@JetBlue 
But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service.",-1
@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.,-1
@sarahpompei don't bother wasting your time!  @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice,-1
@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag,-1
@AmericanAir Group Cancelled Flights close to a thousand #flights Monday http://t.co/v1RADYKEP2,0
@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ,-1
@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?,-1
"@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers.",-1
@JetBlue you're welcome 👍👍👍 http://t.co/67k4N9eQ6E,1
@united make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!,0
@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs,-1
@united When will email address/username sign-on be available? It's been a while.,-1
"@jetblue, it would be nice if the app would actually inform you that a flight is delayed.",-1
"@AmericanAir If you care, could you have someone call me to explain what is going on.",-1
@USAirways I'm sick of living in an airport!! #getittogether,-1
@united it won't help...been there done that.,-1
@JetBlue you're killing me now. :-) You got me! #smitten #trueblue,1
@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs,-1
"@SouthwestAir the person I talked to couldn't do anything not normally available online other than the ""no charge"" part.",-1
@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.,-1
@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.,-1
"@USAirways beware,  Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English).",-1
@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service,-1
@USAirways how do I change flights . 3 hours is crazy please help,-1
@VirginAmerica @ladygaga @carrieunderwood - Carrie!,0
@USAirways - My guess is what happened in #Vegas ended up in #Philly #Sexy http://t.co/qgMfCB7yT4,0
@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...,-1
@AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see!,0
@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay,-1
@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.,-1
"@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!",0
"@AmericanAir no, you should do something about everything happened yesterday...",-1
@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket,1
"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD",1
@USAirways how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her,-1
@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!,-1
"@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?",-1
@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings,1
"@united ""Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United""",-1
@USAirways can I bring mini bottles of booze on to my flight?,0
"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?",-1
@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS,1
@JetBlue is that one on the picture http://t.co/lxwbsfxfj0,0
@AmericanAir ok. Pilots are looking for agents  - they jumped out / FLT 5350 #DFW / this is crazy,-1
@JetBlue - looking forward to it when we finally take off.,1
"@JetBlue Btw, thanks for responding quickly!!",1
@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free,-1
@united he has no priority and Iove it,1
@JetBlue is it true there's a new A320 livery and a new website...?!,0
@SouthwestAir your welcome. It was the thoughts of nearly the entire plane.,-1
@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks,1
@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me,-1
@SouthwestAir DM sent.  Thank you.,1
"@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying ""what's the hury,  the plane is not leaving",-1
@united @JedediahBila KP I am not traveling - we trying to cheer up Ms. Bila.,0
@USAirways tell the flight from clt to srq 5080 to wait!!!!!!,-1
@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco,-1
@united will do. Thank you!,0
@AmericanAir any luck?,0
@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3,1
@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable,-1
@AmericanAir just hoping/praying for a safe flight. They've had to stop and de-ice our plane yet again😞,0
@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?,-1
"@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk",0
@AmericanAir a guy try right...,0
@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.,-1
"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd",0
@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.,-1
@AmericanAir I've just received the ticket. Thank you for your help,1
"@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND",-1
@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?,-1
@SouthwestAir bags fly free..just not to where you're going.,-1
@JetBlue you guys get rid of the hip hop stations on Sirius XM?,0
@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...,-1